IT and AV Support Technician Job in England 2026 (£26,000 to £30,000) IT and AV Support Technician Job in England 2026 (£26,000 to £30,000) This IT and AV Support Technician job in England for 2026 presents an excellent opportunity for international technology professionals seeking UK Skilled Worker visa sponsorship within a respected academic environment. Based in Bath, England, this permanent, full-time role offers structured career development, competitive public-sector remuneration, and relocation and visa support for eligible overseas candidates. The position is ideal for early to mid-career IT professionals looking to build long-term experience in enterprise IT and audio-visual support within a globally recognised university setting. About the Role As an IT and AV Support Technician, you will join a collaborative 1st and 2nd line support team, delivering front-line technical assistance to staff and students across teaching, learning, and administrative environments. The role combines hands-on technical troubleshooting with customer-facing support, covering hardware, operating systems, software, and audio-visual technologies. Working in a fast-paced academic environment, you will gain exposure to a broad range of technologies while contributing to the reliability and quality of IT and AV services across campus. About the Hiring Firm The hiring organisation is a world-leading research and teaching university with a strong international reputation and a diverse, inclusive workforce representing over 60 nationalities. The institution is known for its investment in digital infrastructure, staff wellbeing, and professional development. As a licensed Skilled Worker sponsor, the employer provides visa reimbursement, relocation support, and interest-free loans for immigration costs, making it an attractive destination for international professionals seeking stability and long-term career growth in the UK. Responsibilities Provide 1st and 2nd line IT and AV support to staff and students via in-person, phone, remote, and ticketing systems Diagnose and resolve faults related to hardware, operating systems, software, and audio-visual equipment Perform basic hardware and AV repairs and replacements Assist with the build, deployment, and setup of IT and AV equipment in teaching spaces, offices, and meeting rooms Support IT and AV projects and small works as required Contribute to the development of knowledge bases, considered guides, and self-help resources Maintain accurate documentation and follow service management procedures Requirements Background or strong interest in IT and audio-visual technologies Understanding of one or more operating systems, such as Windows, macOS, or mobile platforms Familiarity with common office productivity software Basic experience with hardware troubleshooting or repairs Strong customer service and communication skills Ability to work independently and collaboratively in a team environment Excellent organisational skills with the ability to multitask and prioritise Eligibility to meet UK Skilled Worker visa requirements This IT and AV Support Technician role in the UK with visa sponsorship offers international candidates a rare combination of technical skill development, employment security, and comprehensive relocation support. With a salary ranging from £26,707 to £30,378 per year, generous benefits, and clear career progression within a globally respected university, this position is an outstanding gateway for skilled professionals seeking to build a sustainable technology career in England.
Apr 17, 2026
Full time
IT and AV Support Technician Job in England 2026 (£26,000 to £30,000) IT and AV Support Technician Job in England 2026 (£26,000 to £30,000) This IT and AV Support Technician job in England for 2026 presents an excellent opportunity for international technology professionals seeking UK Skilled Worker visa sponsorship within a respected academic environment. Based in Bath, England, this permanent, full-time role offers structured career development, competitive public-sector remuneration, and relocation and visa support for eligible overseas candidates. The position is ideal for early to mid-career IT professionals looking to build long-term experience in enterprise IT and audio-visual support within a globally recognised university setting. About the Role As an IT and AV Support Technician, you will join a collaborative 1st and 2nd line support team, delivering front-line technical assistance to staff and students across teaching, learning, and administrative environments. The role combines hands-on technical troubleshooting with customer-facing support, covering hardware, operating systems, software, and audio-visual technologies. Working in a fast-paced academic environment, you will gain exposure to a broad range of technologies while contributing to the reliability and quality of IT and AV services across campus. About the Hiring Firm The hiring organisation is a world-leading research and teaching university with a strong international reputation and a diverse, inclusive workforce representing over 60 nationalities. The institution is known for its investment in digital infrastructure, staff wellbeing, and professional development. As a licensed Skilled Worker sponsor, the employer provides visa reimbursement, relocation support, and interest-free loans for immigration costs, making it an attractive destination for international professionals seeking stability and long-term career growth in the UK. Responsibilities Provide 1st and 2nd line IT and AV support to staff and students via in-person, phone, remote, and ticketing systems Diagnose and resolve faults related to hardware, operating systems, software, and audio-visual equipment Perform basic hardware and AV repairs and replacements Assist with the build, deployment, and setup of IT and AV equipment in teaching spaces, offices, and meeting rooms Support IT and AV projects and small works as required Contribute to the development of knowledge bases, considered guides, and self-help resources Maintain accurate documentation and follow service management procedures Requirements Background or strong interest in IT and audio-visual technologies Understanding of one or more operating systems, such as Windows, macOS, or mobile platforms Familiarity with common office productivity software Basic experience with hardware troubleshooting or repairs Strong customer service and communication skills Ability to work independently and collaboratively in a team environment Excellent organisational skills with the ability to multitask and prioritise Eligibility to meet UK Skilled Worker visa requirements This IT and AV Support Technician role in the UK with visa sponsorship offers international candidates a rare combination of technical skill development, employment security, and comprehensive relocation support. With a salary ranging from £26,707 to £30,378 per year, generous benefits, and clear career progression within a globally respected university, this position is an outstanding gateway for skilled professionals seeking to build a sustainable technology career in England.
Engineering Manager, Android Growth Systems and Frameworks corporate_fare Google place London, UK Apply Bachelor's degree or equivalent practical experience. 8 years of experience in software development. 5 years of experience with design and architecture; and testing or launching software products. 5 years of experience in a people management, supervision/team leadership role. Preferred qualifications: Master's degree or PhD in Engineering, Computer Science, or a related technical field. 8 years of experience with data structures and algorithms. 5 years of experience in a technical leadership role with leading project teams and setting technical direction. 4 years of experience with Android/iOS application development. 3 years of experience with working in a matrixed organization involving cross-functional, or cross-business projects. About the job Google's software engineers develop the next-generation technologies that change how billions of users connect, explore, and interact with information and one another. Our products need to handle information at massive scale, and extend well beyond web search. We're looking for engineers who bring fresh ideas from all areas, including information retrieval, distributed computing, large-scale system design, networking and data storage, security, artificial intelligence, natural language processing, UI design and mobile; the list goes on and is growing every day. As a software engineer, you will work on a specific project critical to Google's needs with opportunities to switch teams and projects as you and our fast-paced business grow and evolve. We need our engineers to be versatile, display leadership qualities and be enthusiastic to take on new problems across the full-stack as we continue to push technology forward. With your technical expertise you will manage project priorities, deadlines, and deliverables. You will design, develop, test, deploy, maintain, and enhance software solutions. The team develops the Google Search App for Android. The app serves as the foundational platform for Google's experiences including Gemini, Discover, Circle to Search, Lens, and core Search. Android is Google's mobile operating system powering more than 3 billion devices worldwide. Android is about bringing computing to everyone in the world. We believe computing is a super power for good, enabling access to information, economic opportunity, productivity, connectivity between friends and family and more. We think everyone in the world should have access to the best computing has to offer. We provide the platform for original equipment manufacturers (OEMs) and developers to build compelling computing devices (smartphones, tablets, TVs, wearables, etc) that run the best apps/services for everyone in the world. Responsibilities Own the development and strategy for essential client-side features, including the search entry points, user engagement systems, and sharing and infrastructure. Advocate a quality, polished user experience by evolving implementation strategies on the existing architectures. You will collaborate with specialized feature teams across Search and Artificial Intelligence (AI) to ensure a quality experience. Manage core user journeys, including AI-integrated search modes and the primary search results interface. Define and guide the feature architecture goals for the internal infrastructure and platform teams. Collaborate in the strategy for architecture, performance, and distribution. Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy , Know your rights: workplace discrimination is illegal , Belonging at Google , and How we hire . Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting. To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.
Apr 17, 2026
Full time
Engineering Manager, Android Growth Systems and Frameworks corporate_fare Google place London, UK Apply Bachelor's degree or equivalent practical experience. 8 years of experience in software development. 5 years of experience with design and architecture; and testing or launching software products. 5 years of experience in a people management, supervision/team leadership role. Preferred qualifications: Master's degree or PhD in Engineering, Computer Science, or a related technical field. 8 years of experience with data structures and algorithms. 5 years of experience in a technical leadership role with leading project teams and setting technical direction. 4 years of experience with Android/iOS application development. 3 years of experience with working in a matrixed organization involving cross-functional, or cross-business projects. About the job Google's software engineers develop the next-generation technologies that change how billions of users connect, explore, and interact with information and one another. Our products need to handle information at massive scale, and extend well beyond web search. We're looking for engineers who bring fresh ideas from all areas, including information retrieval, distributed computing, large-scale system design, networking and data storage, security, artificial intelligence, natural language processing, UI design and mobile; the list goes on and is growing every day. As a software engineer, you will work on a specific project critical to Google's needs with opportunities to switch teams and projects as you and our fast-paced business grow and evolve. We need our engineers to be versatile, display leadership qualities and be enthusiastic to take on new problems across the full-stack as we continue to push technology forward. With your technical expertise you will manage project priorities, deadlines, and deliverables. You will design, develop, test, deploy, maintain, and enhance software solutions. The team develops the Google Search App for Android. The app serves as the foundational platform for Google's experiences including Gemini, Discover, Circle to Search, Lens, and core Search. Android is Google's mobile operating system powering more than 3 billion devices worldwide. Android is about bringing computing to everyone in the world. We believe computing is a super power for good, enabling access to information, economic opportunity, productivity, connectivity between friends and family and more. We think everyone in the world should have access to the best computing has to offer. We provide the platform for original equipment manufacturers (OEMs) and developers to build compelling computing devices (smartphones, tablets, TVs, wearables, etc) that run the best apps/services for everyone in the world. Responsibilities Own the development and strategy for essential client-side features, including the search entry points, user engagement systems, and sharing and infrastructure. Advocate a quality, polished user experience by evolving implementation strategies on the existing architectures. You will collaborate with specialized feature teams across Search and Artificial Intelligence (AI) to ensure a quality experience. Manage core user journeys, including AI-integrated search modes and the primary search results interface. Define and guide the feature architecture goals for the internal infrastructure and platform teams. Collaborate in the strategy for architecture, performance, and distribution. Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy , Know your rights: workplace discrimination is illegal , Belonging at Google , and How we hire . Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting. To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.
I am looking for a permanent Senior Software Developer / Lead Software Developer for an extremely exciting business based in Plymouth. In this role you will be designing and building an enterprise level software solution with multiple applications for the business, a software solution that is being built from the ground up covering all functions and departments. Please note, this is an office-based position, working 4.5 days per week for full-time, 5-days per week pay. The working hours are 7:30am to 4:30pm Monday to Thursday and 7:30am to 12:30pm on Fridays . After probation you can potentially work from home 1-day per week with management approval. You will be responsible for leading the design, development and maintenance of the solution and its services across the full development lifecycle from architecture and design to deployment, delivery and ongoing support. You will be a key part of the development team and from the very start you will be given a high degree of freedom to apply your knowledge and experience of development, using a mixture of, .NET, C#, ASP.NET Core, ASP.NET, Blazor, Database Technologies (SQL Server, PL/SQL, T-SQL, SQL Server Management Studio - SSIS), ETL, Integration Platforms, Agile and Frontend Development (JavaScript/jQuery, React, Blazor) and Software Testing for this long-term and critical development programme. This is a hands-on role, so you MUST be a strong coder/programmer. The main technical stack in MS Technologies driven, so you need to be an expert in .NET and C# to be considered for the opportunity. Knowledge of Power BI is a bonus but is NOT a prerequisite for the role. You will take technical ownership, and you operate as a Senior Developer and Technical Lead so you MUST have experience working as a Senior Developer or Lead Developer to be considered for the position in previous posts. You will also be happy to share knowledge with more junior team members, and you will be a good communicator keen to interact with technical and non-technical staff. We are looking to speak with candidates who can demonstrate strong analytical and problem-solving abilities, candidates who can work independently as well as in a team environment, good communicators who are proactive and ambitious, keen to continue learning and staying ahead of technological trends. Experience with cloud platforms such as Azure/AWS, knowledge of CI/CD pipelines, DevOps and Architectural Patterns is a distinct bonus. NET, C#, ASP.NET Core, ASP.NET, Blazor, Database Technologies, SQL Server, PL/SQL, T-SQL, SQL Server Management Studio, SSIS, Power BI, ETL, Integration Platforms, Agile, Frontend Development, JavaScript, jQuery, React, Blazor, Software Testing, AWS, Azure, Cloud, CI/CD, DevOps, Software Architecture, Design Patterns. The role comes with an incredibly competitive salary and a strong benefits package which includes a pension, good holiday (23.5 days + Bank Holidays), Insurance and much more! To be considered for this role you will need to be located within a commutable distance of Plymouth , Devon and you MUST have the Right to Work in the UK long-term without company sponsorship as our client is unable to sponsor. Please note that due to a high level of applications, we can only respond to applicants whose skills and qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. Bowerford Associates Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 17, 2026
Full time
I am looking for a permanent Senior Software Developer / Lead Software Developer for an extremely exciting business based in Plymouth. In this role you will be designing and building an enterprise level software solution with multiple applications for the business, a software solution that is being built from the ground up covering all functions and departments. Please note, this is an office-based position, working 4.5 days per week for full-time, 5-days per week pay. The working hours are 7:30am to 4:30pm Monday to Thursday and 7:30am to 12:30pm on Fridays . After probation you can potentially work from home 1-day per week with management approval. You will be responsible for leading the design, development and maintenance of the solution and its services across the full development lifecycle from architecture and design to deployment, delivery and ongoing support. You will be a key part of the development team and from the very start you will be given a high degree of freedom to apply your knowledge and experience of development, using a mixture of, .NET, C#, ASP.NET Core, ASP.NET, Blazor, Database Technologies (SQL Server, PL/SQL, T-SQL, SQL Server Management Studio - SSIS), ETL, Integration Platforms, Agile and Frontend Development (JavaScript/jQuery, React, Blazor) and Software Testing for this long-term and critical development programme. This is a hands-on role, so you MUST be a strong coder/programmer. The main technical stack in MS Technologies driven, so you need to be an expert in .NET and C# to be considered for the opportunity. Knowledge of Power BI is a bonus but is NOT a prerequisite for the role. You will take technical ownership, and you operate as a Senior Developer and Technical Lead so you MUST have experience working as a Senior Developer or Lead Developer to be considered for the position in previous posts. You will also be happy to share knowledge with more junior team members, and you will be a good communicator keen to interact with technical and non-technical staff. We are looking to speak with candidates who can demonstrate strong analytical and problem-solving abilities, candidates who can work independently as well as in a team environment, good communicators who are proactive and ambitious, keen to continue learning and staying ahead of technological trends. Experience with cloud platforms such as Azure/AWS, knowledge of CI/CD pipelines, DevOps and Architectural Patterns is a distinct bonus. NET, C#, ASP.NET Core, ASP.NET, Blazor, Database Technologies, SQL Server, PL/SQL, T-SQL, SQL Server Management Studio, SSIS, Power BI, ETL, Integration Platforms, Agile, Frontend Development, JavaScript, jQuery, React, Blazor, Software Testing, AWS, Azure, Cloud, CI/CD, DevOps, Software Architecture, Design Patterns. The role comes with an incredibly competitive salary and a strong benefits package which includes a pension, good holiday (23.5 days + Bank Holidays), Insurance and much more! To be considered for this role you will need to be located within a commutable distance of Plymouth , Devon and you MUST have the Right to Work in the UK long-term without company sponsorship as our client is unable to sponsor. Please note that due to a high level of applications, we can only respond to applicants whose skills and qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. Bowerford Associates Ltd is acting as an Employment Agency in relation to this vacancy.
Senior Manager, Solutions Engineering UKI Hybrid About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company. At Cloudflare, we're not looking for people who wait for a polished roadmap; we're looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you're the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you'll fit right in. Work Location: London Cloudflare's Solutions Engineering (SE) function is responsible for collaborating with clients from early stage ideation through to planning for production. Being much more than an expert solely in Cloudflare's services, our Solutions Engineers are expected to sit alongside our peers in our clients, and to contribute their energy, ideas and opinion on solving the hard problems we face in our industry today. Often this means deep work on the art of the possible (and sometimes being willing to put aside preconceptions on the impossible!). What you'll do As a Solutions Engineering Manager, you set the cadence of the team's communication, collaboration and culture. Supporting the personalised individual development plan for each team member, you will coach our UK & Ireland SE colleagues to excel across the sales and technical disciplines necessary to support a successful team. You will also work closely with our public sector clients by shadowing and improving your team's technical expertise to help develop good practice and ensure a high standard of customer success. Responsible for the hiring, on boarding, enablement and technical pre sales performance of the Public Sector Solutions Engineering team, you will be the focal point for coordinating the team's resources to have the greatest customer impact and to help provide guidance when specific assistance is required or to escalates early and to engage the correct resources at the right time. For this role, our Solutions Engineering team members focus on large clients for whom we are able to develop deep understanding and partnership to collaborate with. Building on a track record of success such as that demonstrated with recent projects with the NCSC (), this role has an emphasis on supporting our clients in both local and central government, blue light services and defence. Previous experience in supporting the public sector is beneficial, however not mandatory. To aid your team, you will work closely with cross functional teams at Cloudflare, from Sales and Product, through to Engineering and Customer Support. Your goal of customer success should drive you through the entire organisation as you seek out and advise your team on how to create scalable solutions for your customer's needs. Who we are The problems that our clients face are both diverse and unique - which is reflected in how we think about our Solution Engineering team. Building on the benefit of the hive mind, our SE team is made up of individuals from a wide range of backgrounds - from end customers to other vendors, Financial Consulting to Product Management, Customer Support to Software Engineering. In short, if we are to solve complex problems we need a diverse, curious and collaborative team. Cloudflare's mission is one which is both simple and timeless, to help build a better Internet. This requires a broad set of services and associated knowledge of Internet performance and security technology. We recognise many of our team usually join us with one or two core domains of expertise, however key to success is the curiosity to maintain and develop new knowledge which is essential to keeping up with the high rate of product innovation at Cloudflare. In our aim to support your success, all the resources and training required to build a custom personal development plan to be effective for the role, will be provided. As mentioned, the emphasis on working with public sector clients would benefit from having previously held Security Clearance (SC) status, however this is not mandatory, however candidates will be asked to go through SC vetting as part of the role. Examples of desirable skills, knowledge and experience Our Solutions Engineers come from a wide range of backgrounds: financial consulting, engineering, software development, product management, customer support & project delivery. We're serious about building a diverse team. When hiring we look for diversity of experience combined with genuine curiosity for our technology. Ultimately, you are passionate about technology, have the ability to explain complex technical concepts in easy to understand terms, and you like coaching and teaching. Requirements Demonstrable experience in coaching, leadership skills or team management. Demonstrable experience in understanding and solving escalations, team issues or other management related scenarios. Proven track record of successfully partnering with account executives and customer success teams to deliver Cloudflare solutions to customers. Inter Team Goals Cultivate cross SE team/office coordination, keep us all connected as one team. Facilitate knowledge transfer between SE teams. Ensure the team learns from the great ideas of single team members. Ensure mistakes are not repeated within the team. Develop strong relationships outside of SE organisation to aid in escalation of issues (product/support/engineering/special projects/marketing/legal/etc). Maintain strong communication with Account Executives and Customer Success leads. Intra Team Goals Keep the pulse of the team: who is happy, productive, performing. Know each member's strengths and how they would each like to develop. Exemplify and cultivate positive culture traits. Provide support and confidence to team members. Cultivate a very open communication environment. Criticism is welcome and appreciated. Maintain a culture of independence amongst team members while offering advice to team members on how to improve. Personal Goals Operate as a highly performing individual contributor. Maintain trust and respect from the team. Ability to handle any call, from any customer. Responsibilities Report on individual SE strengths and weaknesses and support performance management to achieve high standards of success Conduct 1:1's with team members. Act as a point of escalation for team issues, escalates issues that can't be solved in the team. Recruit, interview, and on board new team members. What Makes Cloudflare Special? We're not just a highly ambitious, large scale technology company. We're a highly ambitious, large scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers-at no cost. Athenian Project In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1 We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you'd like to be a part of? We'd love to hear from you! This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer . click apply for full job details
Apr 17, 2026
Full time
Senior Manager, Solutions Engineering UKI Hybrid About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company. At Cloudflare, we're not looking for people who wait for a polished roadmap; we're looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you're the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you'll fit right in. Work Location: London Cloudflare's Solutions Engineering (SE) function is responsible for collaborating with clients from early stage ideation through to planning for production. Being much more than an expert solely in Cloudflare's services, our Solutions Engineers are expected to sit alongside our peers in our clients, and to contribute their energy, ideas and opinion on solving the hard problems we face in our industry today. Often this means deep work on the art of the possible (and sometimes being willing to put aside preconceptions on the impossible!). What you'll do As a Solutions Engineering Manager, you set the cadence of the team's communication, collaboration and culture. Supporting the personalised individual development plan for each team member, you will coach our UK & Ireland SE colleagues to excel across the sales and technical disciplines necessary to support a successful team. You will also work closely with our public sector clients by shadowing and improving your team's technical expertise to help develop good practice and ensure a high standard of customer success. Responsible for the hiring, on boarding, enablement and technical pre sales performance of the Public Sector Solutions Engineering team, you will be the focal point for coordinating the team's resources to have the greatest customer impact and to help provide guidance when specific assistance is required or to escalates early and to engage the correct resources at the right time. For this role, our Solutions Engineering team members focus on large clients for whom we are able to develop deep understanding and partnership to collaborate with. Building on a track record of success such as that demonstrated with recent projects with the NCSC (), this role has an emphasis on supporting our clients in both local and central government, blue light services and defence. Previous experience in supporting the public sector is beneficial, however not mandatory. To aid your team, you will work closely with cross functional teams at Cloudflare, from Sales and Product, through to Engineering and Customer Support. Your goal of customer success should drive you through the entire organisation as you seek out and advise your team on how to create scalable solutions for your customer's needs. Who we are The problems that our clients face are both diverse and unique - which is reflected in how we think about our Solution Engineering team. Building on the benefit of the hive mind, our SE team is made up of individuals from a wide range of backgrounds - from end customers to other vendors, Financial Consulting to Product Management, Customer Support to Software Engineering. In short, if we are to solve complex problems we need a diverse, curious and collaborative team. Cloudflare's mission is one which is both simple and timeless, to help build a better Internet. This requires a broad set of services and associated knowledge of Internet performance and security technology. We recognise many of our team usually join us with one or two core domains of expertise, however key to success is the curiosity to maintain and develop new knowledge which is essential to keeping up with the high rate of product innovation at Cloudflare. In our aim to support your success, all the resources and training required to build a custom personal development plan to be effective for the role, will be provided. As mentioned, the emphasis on working with public sector clients would benefit from having previously held Security Clearance (SC) status, however this is not mandatory, however candidates will be asked to go through SC vetting as part of the role. Examples of desirable skills, knowledge and experience Our Solutions Engineers come from a wide range of backgrounds: financial consulting, engineering, software development, product management, customer support & project delivery. We're serious about building a diverse team. When hiring we look for diversity of experience combined with genuine curiosity for our technology. Ultimately, you are passionate about technology, have the ability to explain complex technical concepts in easy to understand terms, and you like coaching and teaching. Requirements Demonstrable experience in coaching, leadership skills or team management. Demonstrable experience in understanding and solving escalations, team issues or other management related scenarios. Proven track record of successfully partnering with account executives and customer success teams to deliver Cloudflare solutions to customers. Inter Team Goals Cultivate cross SE team/office coordination, keep us all connected as one team. Facilitate knowledge transfer between SE teams. Ensure the team learns from the great ideas of single team members. Ensure mistakes are not repeated within the team. Develop strong relationships outside of SE organisation to aid in escalation of issues (product/support/engineering/special projects/marketing/legal/etc). Maintain strong communication with Account Executives and Customer Success leads. Intra Team Goals Keep the pulse of the team: who is happy, productive, performing. Know each member's strengths and how they would each like to develop. Exemplify and cultivate positive culture traits. Provide support and confidence to team members. Cultivate a very open communication environment. Criticism is welcome and appreciated. Maintain a culture of independence amongst team members while offering advice to team members on how to improve. Personal Goals Operate as a highly performing individual contributor. Maintain trust and respect from the team. Ability to handle any call, from any customer. Responsibilities Report on individual SE strengths and weaknesses and support performance management to achieve high standards of success Conduct 1:1's with team members. Act as a point of escalation for team issues, escalates issues that can't be solved in the team. Recruit, interview, and on board new team members. What Makes Cloudflare Special? We're not just a highly ambitious, large scale technology company. We're a highly ambitious, large scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers-at no cost. Athenian Project In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1 We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you'd like to be a part of? We'd love to hear from you! This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer . click apply for full job details
Junior Business Development Manager Position Title: Junior Business Development Manager Salary: Up to £32,000 per year + Company Commission & Performance-Based Bonus Location: Peterborough Reports To: Sales Manager Job Type: Full-Time office based - 9:00am to 5:00pm, Monday to Friday (30 min lunch break) A growing technology solutions provider is looking for a Junior Business Development Manager to support the sales team in driving new business and expanding market presence. This is an excellent opportunity for someone with some sales or business development experience who wants to build their career, develop their skills, and gain hands on experience in a professional sales environment. As a junior team member, you will be focused on supporting the sales process, generating leads, and learning how to engage and manage client relationships under the guidance of senior colleagues. Key Responsibilities Lead Generation & Market Research Identify potential clients and new business opportunities through research, networking, and outreach. Assist in generating leads via email, phone calls, social media, and other channels. Maintain and update the CRM system with new leads and client information. Monitor industry trends and competitor activity to support sales planning. Customer Engagement Support Assist in building relationships with new and existing clients. Support the team in presenting products and solutions to potential customers. Help understand client needs and assist in preparing tailored proposals or solutions. Attend client meetings or site visits alongside senior team members when required. Sales Administration & Support Prepare sales documents, proposals, contracts, and reports as required. Support the Sales Manager with pipeline tracking and reporting. Collaborate with marketing and other internal teams to support campaigns and promotions. Qualifications & Skills 0-2 years of experience in sales, business development, or customer-facing roles, with a demonstrable track record of contributing to business growth, which can be discussed and evidenced during the interview. Strong communication and interpersonal skills. Motivated, proactive, and eager to learn. Basic understanding of sales processes and lead generation techniques. Comfortable using CRM software and standard office tools. Full driving licence is desirable for client visits. Interest or some knowledge of technical products or electronics. Ability to work independently while following guidance from senior team members. Ideal Candidate Enthusiastic, reliable, and keen to start a career in business development and take career to the next level. Willing to learn, take initiative, and support the sales team. Comfortable engaging with clients under supervision and contributing to lead generation efforts. Team player with a proactive and positive attitude. If you are ready to take your career to the next level and have a genuine passion for sales and building client relationships, then apply today or give Kara a call on INDPB
Apr 16, 2026
Full time
Junior Business Development Manager Position Title: Junior Business Development Manager Salary: Up to £32,000 per year + Company Commission & Performance-Based Bonus Location: Peterborough Reports To: Sales Manager Job Type: Full-Time office based - 9:00am to 5:00pm, Monday to Friday (30 min lunch break) A growing technology solutions provider is looking for a Junior Business Development Manager to support the sales team in driving new business and expanding market presence. This is an excellent opportunity for someone with some sales or business development experience who wants to build their career, develop their skills, and gain hands on experience in a professional sales environment. As a junior team member, you will be focused on supporting the sales process, generating leads, and learning how to engage and manage client relationships under the guidance of senior colleagues. Key Responsibilities Lead Generation & Market Research Identify potential clients and new business opportunities through research, networking, and outreach. Assist in generating leads via email, phone calls, social media, and other channels. Maintain and update the CRM system with new leads and client information. Monitor industry trends and competitor activity to support sales planning. Customer Engagement Support Assist in building relationships with new and existing clients. Support the team in presenting products and solutions to potential customers. Help understand client needs and assist in preparing tailored proposals or solutions. Attend client meetings or site visits alongside senior team members when required. Sales Administration & Support Prepare sales documents, proposals, contracts, and reports as required. Support the Sales Manager with pipeline tracking and reporting. Collaborate with marketing and other internal teams to support campaigns and promotions. Qualifications & Skills 0-2 years of experience in sales, business development, or customer-facing roles, with a demonstrable track record of contributing to business growth, which can be discussed and evidenced during the interview. Strong communication and interpersonal skills. Motivated, proactive, and eager to learn. Basic understanding of sales processes and lead generation techniques. Comfortable using CRM software and standard office tools. Full driving licence is desirable for client visits. Interest or some knowledge of technical products or electronics. Ability to work independently while following guidance from senior team members. Ideal Candidate Enthusiastic, reliable, and keen to start a career in business development and take career to the next level. Willing to learn, take initiative, and support the sales team. Comfortable engaging with clients under supervision and contributing to lead generation efforts. Team player with a proactive and positive attitude. If you are ready to take your career to the next level and have a genuine passion for sales and building client relationships, then apply today or give Kara a call on INDPB
Infinitesima was spun out of the University of Bristol in 2001 and has been developing innovative metrology solutions which improve speed and precision in the manufacture of semiconductors. The company's technology combines the 3-dimensional surface detection capability of atomic force microscopy (AFM), with high-speed laser activation and the accuracy of interferometry. The Rapid Probe Microscope (RPM ) is protected by an extensive patent portfolio. The company's RPM technology is being used by leading semiconductor equipment companies globally. Semiconductor devices provide the foundations on which progress in the technology sector are enabled. From Smartphones to Artificial Intelligence, 5G communications to autonomous vehicles, all are made possible through advances in semiconductor processes. Scaling these processes requires sub-nanometer measurement of increasingly complex 3D structures to enable more powerful devices. Based in Abingdon, UK, we are a high calibre team of over 110 people and continue to grow. We are backed by global financial and industry investors including Applied Ventures, the strategic venture arm of the industry leading equipment company. The Opportunity Are you passionate about multidisciplinary engineering? Do you excel at integrating diverse engineering principles to solve complex problems? If so, we invite you to join one of our System Functions, working on the development of existing and next generation AFM Rapid Probe Microscopy products. This role is suited for a multidisciplinary engineer with an interest in systems who would like to grow further in that domain. It requires working in a methodological way while employing strong problem-solving skills to evaluate and improve requirements and performance criteria of complex systems across a diverse range technical disciplines including mechanics, electronics, motion, control, and software. Location: Abingdon Reporting to: Systems Engineering Manager Key Responsibilities Assess, manage and improve system function performance. Collaborate with cross-functional teams to design, develop, and integrate complex systems that incorporate mechanical, electrical, control and software components. Prepare and maintain various types of documentation. Work hands on with the equipment and apparatus to build an in-depth understanding of the machine operating characteristics and prove performance of the implemented designs. Support applications, manufacturing and service in fault identification and resolution. Personal Qualities Self management: Able to work independently, setting priorities for own work based upon the company goals and targets. Teamwork: Engages with other member for the company to bring the best solutions to the problem. Recognise the value that fellow company members bring to enhance own abilities. Supports colleagues with their tasks when critical to the company goals. Impact and Influence: Establishes themselves as the knowledge centre in their own field. Ownership & Initiative: React and address both short- and medium term issues and proactively takes action to solve them. Results Orientation: Focus on the company goal, avoid distraction, making timely decisions to achieve the target. Education / Qualifications Either a BSc/BEng in Physics, Engineering or similar, or a clear equivalent path through engineering apprenticeship and design/development positions. Professional Skills/ Abilities 2 years' experience in a multidisciplinary engineering domain. Experience working on complex instruments containing several of the following: mechanics, electronics, software, motion systems, control systems, optics or similar. Experience of planning and addressing complex tasks and activities. Experience in creating technical documentation. Excellent communicator at all levels - Fluency in written and oral technical English. Experience of Systems Engineering within leading-edge instrumentation, measurement or advanced process tools, preferably for the Semiconductor or similar end user industry. Experience of project management methodologies. Experience in micro/nano analysis or relevant fields and ideally with in probe microscopy (such as AFM). In addition to a competitive salary and an annual bonus. Infinitesima offers flexible working hours, hybrid working, 25 days annual leave, death in service and private health care benefits, personal pension contributions of 4% with salary sacrifice and a generous EMI Share scheme. £40,000-55,000 (depending on experience) We are committed to building a diverse and inclusive workplace. We welcome applications from all backgrounds and actively encourage individuals from underrepresented groups to apply. Our strength lies in the varied perspectives that come from different cultures, experiences, and identities. We believe that true innovation is fuelled by collaboration-locally and globally-and strive to foster an environment where everyone can contribute meaningfully and thrive. If you require adjustments to take part in the recruitment process, please let us know-we'll do our best to support you.
Apr 16, 2026
Full time
Infinitesima was spun out of the University of Bristol in 2001 and has been developing innovative metrology solutions which improve speed and precision in the manufacture of semiconductors. The company's technology combines the 3-dimensional surface detection capability of atomic force microscopy (AFM), with high-speed laser activation and the accuracy of interferometry. The Rapid Probe Microscope (RPM ) is protected by an extensive patent portfolio. The company's RPM technology is being used by leading semiconductor equipment companies globally. Semiconductor devices provide the foundations on which progress in the technology sector are enabled. From Smartphones to Artificial Intelligence, 5G communications to autonomous vehicles, all are made possible through advances in semiconductor processes. Scaling these processes requires sub-nanometer measurement of increasingly complex 3D structures to enable more powerful devices. Based in Abingdon, UK, we are a high calibre team of over 110 people and continue to grow. We are backed by global financial and industry investors including Applied Ventures, the strategic venture arm of the industry leading equipment company. The Opportunity Are you passionate about multidisciplinary engineering? Do you excel at integrating diverse engineering principles to solve complex problems? If so, we invite you to join one of our System Functions, working on the development of existing and next generation AFM Rapid Probe Microscopy products. This role is suited for a multidisciplinary engineer with an interest in systems who would like to grow further in that domain. It requires working in a methodological way while employing strong problem-solving skills to evaluate and improve requirements and performance criteria of complex systems across a diverse range technical disciplines including mechanics, electronics, motion, control, and software. Location: Abingdon Reporting to: Systems Engineering Manager Key Responsibilities Assess, manage and improve system function performance. Collaborate with cross-functional teams to design, develop, and integrate complex systems that incorporate mechanical, electrical, control and software components. Prepare and maintain various types of documentation. Work hands on with the equipment and apparatus to build an in-depth understanding of the machine operating characteristics and prove performance of the implemented designs. Support applications, manufacturing and service in fault identification and resolution. Personal Qualities Self management: Able to work independently, setting priorities for own work based upon the company goals and targets. Teamwork: Engages with other member for the company to bring the best solutions to the problem. Recognise the value that fellow company members bring to enhance own abilities. Supports colleagues with their tasks when critical to the company goals. Impact and Influence: Establishes themselves as the knowledge centre in their own field. Ownership & Initiative: React and address both short- and medium term issues and proactively takes action to solve them. Results Orientation: Focus on the company goal, avoid distraction, making timely decisions to achieve the target. Education / Qualifications Either a BSc/BEng in Physics, Engineering or similar, or a clear equivalent path through engineering apprenticeship and design/development positions. Professional Skills/ Abilities 2 years' experience in a multidisciplinary engineering domain. Experience working on complex instruments containing several of the following: mechanics, electronics, software, motion systems, control systems, optics or similar. Experience of planning and addressing complex tasks and activities. Experience in creating technical documentation. Excellent communicator at all levels - Fluency in written and oral technical English. Experience of Systems Engineering within leading-edge instrumentation, measurement or advanced process tools, preferably for the Semiconductor or similar end user industry. Experience of project management methodologies. Experience in micro/nano analysis or relevant fields and ideally with in probe microscopy (such as AFM). In addition to a competitive salary and an annual bonus. Infinitesima offers flexible working hours, hybrid working, 25 days annual leave, death in service and private health care benefits, personal pension contributions of 4% with salary sacrifice and a generous EMI Share scheme. £40,000-55,000 (depending on experience) We are committed to building a diverse and inclusive workplace. We welcome applications from all backgrounds and actively encourage individuals from underrepresented groups to apply. Our strength lies in the varied perspectives that come from different cultures, experiences, and identities. We believe that true innovation is fuelled by collaboration-locally and globally-and strive to foster an environment where everyone can contribute meaningfully and thrive. If you require adjustments to take part in the recruitment process, please let us know-we'll do our best to support you.
Join Proton and build a better internet where privacy is the default Proton was founded in 2014 by scientists from CERN on a simple truth: privacy is a fundamental human right. Since then, we've built the world's largest encrypted email service (Proton Mail) and expanded into Proton VPN, Proton Drive, Proton Pass, and Proton Calendar-tools used by millions globally to protect their freedom, fight censorship, and keep their data safe. In some situations, Proton has literally helped save lives! We are profitable, independent (no VC control), and selectively hire from the top 1% of applicants. Our 500+ team members across 50+ countries come from leading organizations and elite academic backgrounds. We move fast, keep hierarchy light, and prioritize impact over optics. If you want to do meaningful work with exceptionally high-caliber people, this is it. Join us and do work you can truly be proud of. Check ouropen-sourceprojectshere ! About Photos Join the team building Proton Drive Photos, a private photo storage designed so your memories belong only to you. We're creating the encrypted alternative to Big Tech photo platforms, combining consumer-grade UX with uncompromising privacy. If you want to build products used by millions while helping fix the internet, we'd love to meet you. The Role As an engineer on our Apple team you'll build and ship features across Proton's apps on iPhone, iPad and macOS, working closely with product and engineers across the company to define what "great" looks like on Apple platforms. Our codebase is primarily Swift with some Go, and we're moving to a platform-independent Rust logical core that communicates with Swift via a generic interface, so Rust experience is a strong plus. Quality is central to the role: you'll contribute to and maintain our testing stack, including unit tests for business logic, stubbed API tests for pseudo-integration, snapshot tests for UI and XCUITest for end-to-end user flows. You'll join a team that pairs deep technical expertise with an obsession for simple, usable interfaces, shipping privacy-preserving products used by millions. What we are looking for: You have experience in iOS in particular with Swift You have a passion for mentoring other engineers and helping them grow You are passionate about user interaction, usability, and providing an excellent user experience Demonstrated experience driving change within an organisation and leading complex technical projects Extensive experience building maintainable and testable code bases, including API design and unit testing techniques Extensive experience with concurrent programming and mobile memory management A strong grasp of scalable software architecture and software engineering best practices An intuition for optimal user experience and design Rust experience not required, but a major plus Deep understanding ofAPNs, UNUserNotificationCenter and iOS background execution(silent pushes, background app refresh, background URLSession), and how these impact app reliability Experience buildingoffline-first data flowswith local persistence (Core Data, SQLite, Realm or similar) and conflict free sync What we offer Work that Matters: millions of people trust Proton with their privacy. We answer only to our users - not advertisers, not investors with conflicting agendas, not governments. The work you do here is real, and the impact is measurable. (read more about our impact here ) A great Team: Our team is diverse, collaborative, and tight knit with people coming from all walks of life, including many of the world's top academic institutions and organizations, such as MIT, Harvard, Stanford, Caltech, Cambridge, and ETH. Technology: you'll get the right hardware and the right software you need to do your best work. Learning & Development: we invest in your growth because sharp people make us better. Proton is one of the fastest ways to accelerate your career because you'll be thrown into real challenges, with real ownership, from day one. Employee Benefits: your wellbeing isn't an afterthought. We offer strong health coverage, solid retirement options, generous leave, and wellness support so you can bring your best self to work every day Stock Options: at Proton, we all have the opportunity to be owners of the company. From day one, you have a real stake in what we're building. When Proton wins, you win. In Person Collaboration: Amazing things happen when passionate, smart, and purposeful people get together in the same room. With offices across Geneva, Zürich, Barcelona, London and more, you'll spend most of your time collaborating face to face with people who genuinely care about what they're building Food: Lunch and snacks are on us every day in our offices so you can focus on the work and not on what's for lunch. Transport: getting to the office shouldn't cost you. We cover public transport, bike allowances, or parking, whichever works for you. Flexible Working: you own your schedule. Set hours that work for you and your team - because outcomes matter more than when the clock says you started. Our commitment to diversity and inclusion At Proton, we believe diversity drives innovation and strengthens our mission to provide privacy as a default for all. We are committed to fostering an inclusive environment where all individuals, regardless of race, ethnicity, gender, age, sexual orientation, physical ability or socio economic background feel valued and empowered. We strive to create equal opportunities, promote open dialogue and support continuous learning to ensure every voice is heard and respected. If you need any extra support or reasonable adjustments during the hiring process, please let your talent partner know. Candidate privacy notice When you apply for a position, refer a candidate or are considered for a role at Proton Technologies AG (Proton, we, us or our), your information is stored in Greenhouse, in accordance with its Service Privacy Policy . This information is used to evaluate your suitability for the posted position. We also retain this information for consideration for future roles that you may apply for or that we believe may align with your background and skills. If we no longer have a legitimate business need to process your information, we will either delete or anonymise it. Should you have any inquiries about how we use or manage your information or if you wish to access, correct or delete your data, please contact our privacy team at . Proton does not accept unsolicited CVs from any sources other than directly from candidates. We will not pay a fee for any placement resulting from an unsolicited offer, even if the candidate is subsequently hired by Proton. Interested in building your career at Proton? Get future opportunities sent straight to your email.
Apr 16, 2026
Full time
Join Proton and build a better internet where privacy is the default Proton was founded in 2014 by scientists from CERN on a simple truth: privacy is a fundamental human right. Since then, we've built the world's largest encrypted email service (Proton Mail) and expanded into Proton VPN, Proton Drive, Proton Pass, and Proton Calendar-tools used by millions globally to protect their freedom, fight censorship, and keep their data safe. In some situations, Proton has literally helped save lives! We are profitable, independent (no VC control), and selectively hire from the top 1% of applicants. Our 500+ team members across 50+ countries come from leading organizations and elite academic backgrounds. We move fast, keep hierarchy light, and prioritize impact over optics. If you want to do meaningful work with exceptionally high-caliber people, this is it. Join us and do work you can truly be proud of. Check ouropen-sourceprojectshere ! About Photos Join the team building Proton Drive Photos, a private photo storage designed so your memories belong only to you. We're creating the encrypted alternative to Big Tech photo platforms, combining consumer-grade UX with uncompromising privacy. If you want to build products used by millions while helping fix the internet, we'd love to meet you. The Role As an engineer on our Apple team you'll build and ship features across Proton's apps on iPhone, iPad and macOS, working closely with product and engineers across the company to define what "great" looks like on Apple platforms. Our codebase is primarily Swift with some Go, and we're moving to a platform-independent Rust logical core that communicates with Swift via a generic interface, so Rust experience is a strong plus. Quality is central to the role: you'll contribute to and maintain our testing stack, including unit tests for business logic, stubbed API tests for pseudo-integration, snapshot tests for UI and XCUITest for end-to-end user flows. You'll join a team that pairs deep technical expertise with an obsession for simple, usable interfaces, shipping privacy-preserving products used by millions. What we are looking for: You have experience in iOS in particular with Swift You have a passion for mentoring other engineers and helping them grow You are passionate about user interaction, usability, and providing an excellent user experience Demonstrated experience driving change within an organisation and leading complex technical projects Extensive experience building maintainable and testable code bases, including API design and unit testing techniques Extensive experience with concurrent programming and mobile memory management A strong grasp of scalable software architecture and software engineering best practices An intuition for optimal user experience and design Rust experience not required, but a major plus Deep understanding ofAPNs, UNUserNotificationCenter and iOS background execution(silent pushes, background app refresh, background URLSession), and how these impact app reliability Experience buildingoffline-first data flowswith local persistence (Core Data, SQLite, Realm or similar) and conflict free sync What we offer Work that Matters: millions of people trust Proton with their privacy. We answer only to our users - not advertisers, not investors with conflicting agendas, not governments. The work you do here is real, and the impact is measurable. (read more about our impact here ) A great Team: Our team is diverse, collaborative, and tight knit with people coming from all walks of life, including many of the world's top academic institutions and organizations, such as MIT, Harvard, Stanford, Caltech, Cambridge, and ETH. Technology: you'll get the right hardware and the right software you need to do your best work. Learning & Development: we invest in your growth because sharp people make us better. Proton is one of the fastest ways to accelerate your career because you'll be thrown into real challenges, with real ownership, from day one. Employee Benefits: your wellbeing isn't an afterthought. We offer strong health coverage, solid retirement options, generous leave, and wellness support so you can bring your best self to work every day Stock Options: at Proton, we all have the opportunity to be owners of the company. From day one, you have a real stake in what we're building. When Proton wins, you win. In Person Collaboration: Amazing things happen when passionate, smart, and purposeful people get together in the same room. With offices across Geneva, Zürich, Barcelona, London and more, you'll spend most of your time collaborating face to face with people who genuinely care about what they're building Food: Lunch and snacks are on us every day in our offices so you can focus on the work and not on what's for lunch. Transport: getting to the office shouldn't cost you. We cover public transport, bike allowances, or parking, whichever works for you. Flexible Working: you own your schedule. Set hours that work for you and your team - because outcomes matter more than when the clock says you started. Our commitment to diversity and inclusion At Proton, we believe diversity drives innovation and strengthens our mission to provide privacy as a default for all. We are committed to fostering an inclusive environment where all individuals, regardless of race, ethnicity, gender, age, sexual orientation, physical ability or socio economic background feel valued and empowered. We strive to create equal opportunities, promote open dialogue and support continuous learning to ensure every voice is heard and respected. If you need any extra support or reasonable adjustments during the hiring process, please let your talent partner know. Candidate privacy notice When you apply for a position, refer a candidate or are considered for a role at Proton Technologies AG (Proton, we, us or our), your information is stored in Greenhouse, in accordance with its Service Privacy Policy . This information is used to evaluate your suitability for the posted position. We also retain this information for consideration for future roles that you may apply for or that we believe may align with your background and skills. If we no longer have a legitimate business need to process your information, we will either delete or anonymise it. Should you have any inquiries about how we use or manage your information or if you wish to access, correct or delete your data, please contact our privacy team at . Proton does not accept unsolicited CVs from any sources other than directly from candidates. We will not pay a fee for any placement resulting from an unsolicited offer, even if the candidate is subsequently hired by Proton. Interested in building your career at Proton? Get future opportunities sent straight to your email.
Location: Bristol, BST BS1 4EQ GB (Primary) Category: Operations Job Type: Full-time, Permanent Job Description Welcome! Thank you for your interest in Charcoalblue! We are seeking a BIM Coordinator to join our talented team. To apply, please complete the online application form and submit a short CV (1-2 pages max.) and a cover letter addressing the prompts below: Why do you consider yourself to be a suitable person for the post, and what would you like from the job? Which of your previous experiences would you highlight as being particularly relevant? Describe your experience and competency using CAD and BIM drawing tools for designing and troubleshooting, including any specific software capabilities. Please highlight the elements of the role requirement where you feel you have the least experience. Please state your salary expectations in line with your experience. We look forward to receiving your application. We will only accept applications via our online system. Interviews will either be held in person at our London or Bristol Studio, and/or remotely (via Microsoft Teams) in April - the time, date, and location will be confirmed for shortlisted candidates. Description of Role We are seeking an experienced BIM Coordinator with deep expertise in BIM software and model coordination to support delivery across our practice. You will be responsible for coordinating information models, owning BIM execution at a project level, and partnering with our internal project teams which can include theatre designers, lighting designers, stage equipment designers, and acousticians. You will report to our BIM Manager, who will manage your project assignments and workload. You will meet regularly with your line manager to ensure you are fully supported in your role and, since theatre consultancy is a specialist field, we will provide role specific inductions and ongoing training to help you succeed. Key Responsibilities Work as an integral part of Charcoalblue's BIM Team to deliver high quality BIM support across the practice, in line with industry standards. Assist the BIM Manager in coaching and development of BIM Assistants. Work with Project Team Leaders and other BIM team members to set up Charcoalblue Revit models on Autodesk Construction Cloud, and linking models as appropriate. Identify common Charcoalblue team mistakes in procedures & modelling and use to generate & enhance training process. Provide training on BIM software to consultants and provide ongoing support as required. Ensure application of Charcoalblue BIM standards on all projects. Mentor and coach BIM Assistants and designers; create and deliver targeted training sessions and reference guides. Liaise with Project Team Leaders and design team BIM managers to ensure team access on external hub projects. Contribute to project resource planning and programme sequencing for BIM tasks, flag risks and mitigations early. Represent Charcoalblue in BIM workshops with clients, architects, engineers, and contractors; provide clear technical guidance and negotiate resolution of coordination issues. Collaborate with external Design Team BIM coordinators. Monitor clash detection processes as required by the project and pass information to our team. Share Charcoalblue models in Revit, Navisworks or IFC, as required; create Navisworks models for wider review as required. Manage CDE configurations and permissions in Autodesk Construction Cloud (ACC). Set up projects in Autodesk Construction Cloud / Forma and Revit and add users to projects on our internal hub. Support setting up views and sheets in Revit. Assist with management and maintenance of family libraries (currently hosted on Content Catalog). Support project specific requirements (COBie/Uniclass parameters; Revizto/BIM Track coordination tools). Develop, curate, and approve office wide content Libraries. Evaluate, roll out, and manage tool updates (e.g., Content Catalog, DiRoots, Enscape). Provide pre appointment BIM input to bids and fee proposals (scope, levels of information need, deliverables, risks, and assumptions). Assist in the development of QA/QC procedures for models and all other documentation. Collaborate with external BIM teams to define and enforce model naming, status, revision and classification conventions in line with ISO 19650 and Charcoalblue standards. Support internal and external audits for ISO 9001/19650 and drive continuous improvement initiatives. Be compliant in all procedures (aligned with ISO 19650) as per ISO:9001 standards. Uphold the quality standards of Charcoalblue as detailed within our ISO:9001 standard Quality Management System. This list is not intended to be exhaustive and may be subject to alteration over time. Qualifications Minimum 3-5 years in a BIM focused role delivering coordinated models on multi-disciplinary projects. Advanced Revit skills including worksharing, view/template management, family development, and model performance optimisation. Experience of Autodesk Construction Cloud or similar cloud-based Common Data Environment. Excellent communication skills and ability to explain BIM systems to others in a training setting. Ability to plan and prioritise workload, set work plans and deliver against deadlines with minimal input from management. Happy to work both remotely and with others in studio. Scripting skills (e.g., Dynamo, Python) for model QA and automation. Demonstrable experience authoring BEPs and managing ISO 19650 compliant information management. Familiarity with the standard suite of Microsoft 365 - notably Word, Outlook, Teams & Excel. Knowledge of Google Suite products, Adobe Acrobat/InDesign/Photoshop and/or Bluebeam. Experience and interest in live performance, broadcast, and/or events. Experience contributing BIM scope and assumptions to bids and fee proposals. Experience with Revit plugins (e.g., DiRoots, UniFi, Enscape) including evaluation and rollout. Knowledge of contractual issues and RIBA project stages and associated levels of information need/deliverables. Ability to prioritise tasks and manage those tasks across a small team remotely. The salary range for this role is £32,000 - £40,000 per annum for a forty (40) hour week. Please state your salary expectations in your application in line with your experience. Benefits Charcoalblue intends to offer the selected candidate base pay within this range, dependent on job related, non-discriminatory factors such as experience. Base pay is one part of the total rewards that Charcoalblue provides to compensate and recognise employees for their work. Charcoalblue provides a robust benefits package to help support you physically, financially, and emotionally through the big milestones and in your everyday life. Charcoalblue's annual bonus scheme, subject to the Partnership's performance year on year. An allocation of live event tickets per month, offered to encourage you to immerse yourself in the live events industry as far as possible. A contribution to your home internet and home utilities to enable you to work from home effectively in line with our distributed working model. Upon successful completion of your second year, you will be eligible to join our Private Health Insurance plan, in line with our company policy. Other benefits are accumulative as you progress with the company. Take What You Need (TWYN) Leave Team members have no 'cap' on the number of days they wish to take in any one year. This means you can plan holiday or vacation time or request time when you need it, without the worry of running out of leave days. TWYN leave requests must follow policy guidelines and team members are encouraged to use a minimum of 20 days of annual leave per annum (prorated in the first year and also prorated in a part time position), plus statutory Bank Holidays. Charcoalblue traditionally closes its studios between Christmas and New Year's Day, resulting in an additional 4 5 discretionary paid vacation days each year. Company Overview Charcoalblue is widely regarded as the most exciting and innovative theatre, acoustics, and experience consultancy in the world. We specialise in the performing arts, live entertainment, media, technology, education, experiential, hospitality, workplace and cultural sectors. We imagine, design, and deliver captivating spaces that entertain, educate, and transform individuals through collective experiences. Guided by listening, collaboration, and a passion for innovation, excellence, emotion, and theatricality, we strive to create extraordinary moments. Since our inception in the UK in 2004, Charcoalblue is now the largest organization of its kind, delivering projects to every corner of the globe. We operate as a cohesive and collaborative team with studios in London and Bristol in the UK, New York, Chicago, and San Francisco in the US, and Melbourne in Australia. Equity, Diversity & Inclusion We are committed to becoming an increasingly inclusive organization. We continuously work to eliminate unfair and discriminatory practices within the company while encouraging full and equal contributions from our diverse community. Our mission is to foster an inclusive ethos by creating a welcoming work environment across our global practice . click apply for full job details
Apr 16, 2026
Full time
Location: Bristol, BST BS1 4EQ GB (Primary) Category: Operations Job Type: Full-time, Permanent Job Description Welcome! Thank you for your interest in Charcoalblue! We are seeking a BIM Coordinator to join our talented team. To apply, please complete the online application form and submit a short CV (1-2 pages max.) and a cover letter addressing the prompts below: Why do you consider yourself to be a suitable person for the post, and what would you like from the job? Which of your previous experiences would you highlight as being particularly relevant? Describe your experience and competency using CAD and BIM drawing tools for designing and troubleshooting, including any specific software capabilities. Please highlight the elements of the role requirement where you feel you have the least experience. Please state your salary expectations in line with your experience. We look forward to receiving your application. We will only accept applications via our online system. Interviews will either be held in person at our London or Bristol Studio, and/or remotely (via Microsoft Teams) in April - the time, date, and location will be confirmed for shortlisted candidates. Description of Role We are seeking an experienced BIM Coordinator with deep expertise in BIM software and model coordination to support delivery across our practice. You will be responsible for coordinating information models, owning BIM execution at a project level, and partnering with our internal project teams which can include theatre designers, lighting designers, stage equipment designers, and acousticians. You will report to our BIM Manager, who will manage your project assignments and workload. You will meet regularly with your line manager to ensure you are fully supported in your role and, since theatre consultancy is a specialist field, we will provide role specific inductions and ongoing training to help you succeed. Key Responsibilities Work as an integral part of Charcoalblue's BIM Team to deliver high quality BIM support across the practice, in line with industry standards. Assist the BIM Manager in coaching and development of BIM Assistants. Work with Project Team Leaders and other BIM team members to set up Charcoalblue Revit models on Autodesk Construction Cloud, and linking models as appropriate. Identify common Charcoalblue team mistakes in procedures & modelling and use to generate & enhance training process. Provide training on BIM software to consultants and provide ongoing support as required. Ensure application of Charcoalblue BIM standards on all projects. Mentor and coach BIM Assistants and designers; create and deliver targeted training sessions and reference guides. Liaise with Project Team Leaders and design team BIM managers to ensure team access on external hub projects. Contribute to project resource planning and programme sequencing for BIM tasks, flag risks and mitigations early. Represent Charcoalblue in BIM workshops with clients, architects, engineers, and contractors; provide clear technical guidance and negotiate resolution of coordination issues. Collaborate with external Design Team BIM coordinators. Monitor clash detection processes as required by the project and pass information to our team. Share Charcoalblue models in Revit, Navisworks or IFC, as required; create Navisworks models for wider review as required. Manage CDE configurations and permissions in Autodesk Construction Cloud (ACC). Set up projects in Autodesk Construction Cloud / Forma and Revit and add users to projects on our internal hub. Support setting up views and sheets in Revit. Assist with management and maintenance of family libraries (currently hosted on Content Catalog). Support project specific requirements (COBie/Uniclass parameters; Revizto/BIM Track coordination tools). Develop, curate, and approve office wide content Libraries. Evaluate, roll out, and manage tool updates (e.g., Content Catalog, DiRoots, Enscape). Provide pre appointment BIM input to bids and fee proposals (scope, levels of information need, deliverables, risks, and assumptions). Assist in the development of QA/QC procedures for models and all other documentation. Collaborate with external BIM teams to define and enforce model naming, status, revision and classification conventions in line with ISO 19650 and Charcoalblue standards. Support internal and external audits for ISO 9001/19650 and drive continuous improvement initiatives. Be compliant in all procedures (aligned with ISO 19650) as per ISO:9001 standards. Uphold the quality standards of Charcoalblue as detailed within our ISO:9001 standard Quality Management System. This list is not intended to be exhaustive and may be subject to alteration over time. Qualifications Minimum 3-5 years in a BIM focused role delivering coordinated models on multi-disciplinary projects. Advanced Revit skills including worksharing, view/template management, family development, and model performance optimisation. Experience of Autodesk Construction Cloud or similar cloud-based Common Data Environment. Excellent communication skills and ability to explain BIM systems to others in a training setting. Ability to plan and prioritise workload, set work plans and deliver against deadlines with minimal input from management. Happy to work both remotely and with others in studio. Scripting skills (e.g., Dynamo, Python) for model QA and automation. Demonstrable experience authoring BEPs and managing ISO 19650 compliant information management. Familiarity with the standard suite of Microsoft 365 - notably Word, Outlook, Teams & Excel. Knowledge of Google Suite products, Adobe Acrobat/InDesign/Photoshop and/or Bluebeam. Experience and interest in live performance, broadcast, and/or events. Experience contributing BIM scope and assumptions to bids and fee proposals. Experience with Revit plugins (e.g., DiRoots, UniFi, Enscape) including evaluation and rollout. Knowledge of contractual issues and RIBA project stages and associated levels of information need/deliverables. Ability to prioritise tasks and manage those tasks across a small team remotely. The salary range for this role is £32,000 - £40,000 per annum for a forty (40) hour week. Please state your salary expectations in your application in line with your experience. Benefits Charcoalblue intends to offer the selected candidate base pay within this range, dependent on job related, non-discriminatory factors such as experience. Base pay is one part of the total rewards that Charcoalblue provides to compensate and recognise employees for their work. Charcoalblue provides a robust benefits package to help support you physically, financially, and emotionally through the big milestones and in your everyday life. Charcoalblue's annual bonus scheme, subject to the Partnership's performance year on year. An allocation of live event tickets per month, offered to encourage you to immerse yourself in the live events industry as far as possible. A contribution to your home internet and home utilities to enable you to work from home effectively in line with our distributed working model. Upon successful completion of your second year, you will be eligible to join our Private Health Insurance plan, in line with our company policy. Other benefits are accumulative as you progress with the company. Take What You Need (TWYN) Leave Team members have no 'cap' on the number of days they wish to take in any one year. This means you can plan holiday or vacation time or request time when you need it, without the worry of running out of leave days. TWYN leave requests must follow policy guidelines and team members are encouraged to use a minimum of 20 days of annual leave per annum (prorated in the first year and also prorated in a part time position), plus statutory Bank Holidays. Charcoalblue traditionally closes its studios between Christmas and New Year's Day, resulting in an additional 4 5 discretionary paid vacation days each year. Company Overview Charcoalblue is widely regarded as the most exciting and innovative theatre, acoustics, and experience consultancy in the world. We specialise in the performing arts, live entertainment, media, technology, education, experiential, hospitality, workplace and cultural sectors. We imagine, design, and deliver captivating spaces that entertain, educate, and transform individuals through collective experiences. Guided by listening, collaboration, and a passion for innovation, excellence, emotion, and theatricality, we strive to create extraordinary moments. Since our inception in the UK in 2004, Charcoalblue is now the largest organization of its kind, delivering projects to every corner of the globe. We operate as a cohesive and collaborative team with studios in London and Bristol in the UK, New York, Chicago, and San Francisco in the US, and Melbourne in Australia. Equity, Diversity & Inclusion We are committed to becoming an increasingly inclusive organization. We continuously work to eliminate unfair and discriminatory practices within the company while encouraging full and equal contributions from our diverse community. Our mission is to foster an inclusive ethos by creating a welcoming work environment across our global practice . click apply for full job details
SII Group delivers Digital Services, IT, Engineering, and Consulting to diverse industries, enabling digital transformation through our commitment to Growth, People, and CSR. With over 16,000 professionals across 21 countries, we're recognised as a "Great Place to Work" for fostering a high-trust culture. Our core values of Trust, Transparency, and Quality drive our work package delivery, ensuring we meet and exceed client expectations as a committed partner. Since 2016, SII UK has supported top Aerospace & Defence, Aviation, Transportation, and Finance clients, empowering digital transformation with industry-leading engineering expertise. Let's Tech Together is our promise to encourage innovation and teamwork. We support our engineers with development opportunities and a collaborative, inclusive environment where every voice is valued and empowered. 'sTechTogether THE OPPORTUNITY We are seeking a Systems Engineer with sonar domain experience to support the development and integration of complex maritime systems. The role will involve working across the systems lifecycle, from requirements definition through to verification and validation, within a structured engineering environment. You will collaborate with software, hardware and integration teams to ensure system functionality, traceability and compliance with programme standards. KEY RESPONSIBILITIES Capture, analyse and manage system requirements Produce and maintain requirements documentation and traceability Contribute to verification and validation planning and execution Work with multidisciplinary teams to resolve technical issues Maintain configuration and change records within project tools Support reviews and technical documentation activities ESSENTIAL SKILLS & EXPERIENCE Experience working on sonar or underwater sensing systems Proven experience in requirements engineering Familiarity with MBSE practices (MOOD preferred) Experience using JIRA for issue and task tracking Understanding of the systems engineering lifecycle Ability to work within structured engineering and safety processes DESIRABLE SKILLS Experience using Polarion or similar ALM tools Defence or maritime programme experience Verification & Validation activities Working in safety-critical or regulated environments BENEFITS Competitive Basic Salary 6% Employers Contribution + 6% as a salary sacrifice Private Medical Insurance, Life Cover and Income Protection 25 days holiday 10 days full sick pay per year Cycle to Work & TechScheme Corporate access to the Udemy platform If you're applying for a role requiring security clearance, please be aware that foreign or dual nationality is not an automatic bar, however certain posts may have restrictions which could affect those who do not have sole British nationality or who have personal connections with certain countries outside the UK.
Apr 16, 2026
Full time
SII Group delivers Digital Services, IT, Engineering, and Consulting to diverse industries, enabling digital transformation through our commitment to Growth, People, and CSR. With over 16,000 professionals across 21 countries, we're recognised as a "Great Place to Work" for fostering a high-trust culture. Our core values of Trust, Transparency, and Quality drive our work package delivery, ensuring we meet and exceed client expectations as a committed partner. Since 2016, SII UK has supported top Aerospace & Defence, Aviation, Transportation, and Finance clients, empowering digital transformation with industry-leading engineering expertise. Let's Tech Together is our promise to encourage innovation and teamwork. We support our engineers with development opportunities and a collaborative, inclusive environment where every voice is valued and empowered. 'sTechTogether THE OPPORTUNITY We are seeking a Systems Engineer with sonar domain experience to support the development and integration of complex maritime systems. The role will involve working across the systems lifecycle, from requirements definition through to verification and validation, within a structured engineering environment. You will collaborate with software, hardware and integration teams to ensure system functionality, traceability and compliance with programme standards. KEY RESPONSIBILITIES Capture, analyse and manage system requirements Produce and maintain requirements documentation and traceability Contribute to verification and validation planning and execution Work with multidisciplinary teams to resolve technical issues Maintain configuration and change records within project tools Support reviews and technical documentation activities ESSENTIAL SKILLS & EXPERIENCE Experience working on sonar or underwater sensing systems Proven experience in requirements engineering Familiarity with MBSE practices (MOOD preferred) Experience using JIRA for issue and task tracking Understanding of the systems engineering lifecycle Ability to work within structured engineering and safety processes DESIRABLE SKILLS Experience using Polarion or similar ALM tools Defence or maritime programme experience Verification & Validation activities Working in safety-critical or regulated environments BENEFITS Competitive Basic Salary 6% Employers Contribution + 6% as a salary sacrifice Private Medical Insurance, Life Cover and Income Protection 25 days holiday 10 days full sick pay per year Cycle to Work & TechScheme Corporate access to the Udemy platform If you're applying for a role requiring security clearance, please be aware that foreign or dual nationality is not an automatic bar, however certain posts may have restrictions which could affect those who do not have sole British nationality or who have personal connections with certain countries outside the UK.
Smart Building Infrastructure Technician - Airport Critical Infrastructure Location: Gatwick Airport Contract Type: Permanent Salary: £36,000 basic + overtime We are a well-established smart building technology organisation with nearly four decades of experience delivering integrated infrastructure projects. We are looking for a Smart Building Infrastructure Technician to join our team at a major UK airport hub and work on critical infrastructure projects while developing your technical expertise in a secure, professional environment. Position Overview You will play a key role in installing, testing and maintaining the technology infrastructure that keeps airport operations running smoothly. Your work will cover ICT cabling systems, electronic security installations, audio visual equipment and network infrastructure. You will support commissioning teams, conduct infrastructure testing using industry standard equipment, and ensure all systems comply with strict safety and performance standards. This role offers genuine variety - no two days are the same - and the chance to work on projects that matter. Responsibilities Install, terminate and test copper (CAT 5e/6/6A), fibre optic (OS1/2 and OM3/4/5) and voice (CW1308) ICT cabling infrastructure. Install and test electronic security and audio visual cabling systems to specification. Conduct infrastructure testing using Fluke test equipment and management software, ensuring compliance with BSEN 50346 standards. Prepare, construct and install telecommunications equipment cabinets and network equipment according to manufacturer specifications. Install end point equipment including security cameras, access control systems, Wi Fi access points, IoT sensors and audio visual devices. Install containment systems (conduit, basket tray, metal and PVC) using correct tools and safe working methods. Support commissioning, maintenance, fault finding and equipment relocation activities. Carry out network infrastructure maintenance, identify and repair common faults. Complete accurate documentation and provide appropriate certification for all work completed. Comply with Risk Assessment, Method Statement (RAMS) and on site health and safety requirements. Report progress and issues to line managers and work from construction drawings, diagrams and specifications. Requirements Essential: Valid ECS/CSCS Card. Relevant qualification (CNet CNCI , CNet CNIT , BICSI Installer Level 2/3 or equivalent). Full, clean driving licence. At least 3 years' practical experience installing copper and fibre ICT cabling systems. Understanding of basic IT network architecture, cable types and networking equipment. Knowledge of access control installation standards, CCTV installation and configuration. Competence working safely at height (MEWPs, low level access towers). Proficiency with testing equipment (OTDR, Fluke DTX 5000). Good written and verbal communication skills. Proficiency in MS Office Suite and general IT. Ability to follow processes, interpret project plans and work according to RAMS and health and safety requirements. Flexibility with working hours including overtime and night shifts. Desirable: First Aid qualification. IPAF or PASMA training. Minimum 5 A-C GCSEs (including Maths and English). Previous experience within critical infrastructure at airports or transport hubs. Containment installation experience. Awareness of audio visual, electronic security, IoT and wired and wireless network architecture. Company Overview This leading smart building technology organisation has been delivering integrated infrastructure projects and support services since 1986. They are known for their focus on sustainable growth, profitability and creating genuine career opportunities for their people. The company builds its reputation on trust and shared values, fostering a culture where employees are encouraged to think innovatively and deliver excellence. They invest significantly in developing their workforce, providing access to continuous learning and creating a supportive, collaborative working environment where you can work autonomously and make informed decisions. Benefits Competitive salary of £36,000 basic with overtime opportunities. Permanent contract offering job security and stability. Access to continuous learning and professional development programmes. Supportive and collaborative working environment. Clear career progression opportunities within the organisation. Exposure to cutting edge smart building technology and critical infrastructure projects. How to Apply Interested in learning more? Get in touch or apply today - we'd love to hear from you. If you're looking to advance your career in smart building infrastructure and have the skills and experience to succeed in this role, please send your application to us. We'll be happy to discuss this opportunity further. Tech Recruits Here to Connect Ltd. Registered office 44 Market Square, St.Neots. PE19 6EU Tel:
Apr 16, 2026
Full time
Smart Building Infrastructure Technician - Airport Critical Infrastructure Location: Gatwick Airport Contract Type: Permanent Salary: £36,000 basic + overtime We are a well-established smart building technology organisation with nearly four decades of experience delivering integrated infrastructure projects. We are looking for a Smart Building Infrastructure Technician to join our team at a major UK airport hub and work on critical infrastructure projects while developing your technical expertise in a secure, professional environment. Position Overview You will play a key role in installing, testing and maintaining the technology infrastructure that keeps airport operations running smoothly. Your work will cover ICT cabling systems, electronic security installations, audio visual equipment and network infrastructure. You will support commissioning teams, conduct infrastructure testing using industry standard equipment, and ensure all systems comply with strict safety and performance standards. This role offers genuine variety - no two days are the same - and the chance to work on projects that matter. Responsibilities Install, terminate and test copper (CAT 5e/6/6A), fibre optic (OS1/2 and OM3/4/5) and voice (CW1308) ICT cabling infrastructure. Install and test electronic security and audio visual cabling systems to specification. Conduct infrastructure testing using Fluke test equipment and management software, ensuring compliance with BSEN 50346 standards. Prepare, construct and install telecommunications equipment cabinets and network equipment according to manufacturer specifications. Install end point equipment including security cameras, access control systems, Wi Fi access points, IoT sensors and audio visual devices. Install containment systems (conduit, basket tray, metal and PVC) using correct tools and safe working methods. Support commissioning, maintenance, fault finding and equipment relocation activities. Carry out network infrastructure maintenance, identify and repair common faults. Complete accurate documentation and provide appropriate certification for all work completed. Comply with Risk Assessment, Method Statement (RAMS) and on site health and safety requirements. Report progress and issues to line managers and work from construction drawings, diagrams and specifications. Requirements Essential: Valid ECS/CSCS Card. Relevant qualification (CNet CNCI , CNet CNIT , BICSI Installer Level 2/3 or equivalent). Full, clean driving licence. At least 3 years' practical experience installing copper and fibre ICT cabling systems. Understanding of basic IT network architecture, cable types and networking equipment. Knowledge of access control installation standards, CCTV installation and configuration. Competence working safely at height (MEWPs, low level access towers). Proficiency with testing equipment (OTDR, Fluke DTX 5000). Good written and verbal communication skills. Proficiency in MS Office Suite and general IT. Ability to follow processes, interpret project plans and work according to RAMS and health and safety requirements. Flexibility with working hours including overtime and night shifts. Desirable: First Aid qualification. IPAF or PASMA training. Minimum 5 A-C GCSEs (including Maths and English). Previous experience within critical infrastructure at airports or transport hubs. Containment installation experience. Awareness of audio visual, electronic security, IoT and wired and wireless network architecture. Company Overview This leading smart building technology organisation has been delivering integrated infrastructure projects and support services since 1986. They are known for their focus on sustainable growth, profitability and creating genuine career opportunities for their people. The company builds its reputation on trust and shared values, fostering a culture where employees are encouraged to think innovatively and deliver excellence. They invest significantly in developing their workforce, providing access to continuous learning and creating a supportive, collaborative working environment where you can work autonomously and make informed decisions. Benefits Competitive salary of £36,000 basic with overtime opportunities. Permanent contract offering job security and stability. Access to continuous learning and professional development programmes. Supportive and collaborative working environment. Clear career progression opportunities within the organisation. Exposure to cutting edge smart building technology and critical infrastructure projects. How to Apply Interested in learning more? Get in touch or apply today - we'd love to hear from you. If you're looking to advance your career in smart building infrastructure and have the skills and experience to succeed in this role, please send your application to us. We'll be happy to discuss this opportunity further. Tech Recruits Here to Connect Ltd. Registered office 44 Market Square, St.Neots. PE19 6EU Tel:
What do we do? Introducing Thinkproject Platform Pioneering a new era and offering a cohesive alternative to the fragmented landscape of construction software, Thinkproject seamlessly integrates the most extensive portfolio of mature solutions with an innovative platform, providing unparalleled features, integrations, user experiences, and synergies. By combining information management expertise and in-depth knowledge of the building, infrastructure, and energy industries, Thinkproject empowers customers to efficiently deliver, operate, regenerate, and dispose of their built assets across their entire lifecycle through a Connected Data Ecosystem. What your day will look like Mission At Thinkproject, we're modernising Finance in the built asset industry. As a NetSuite Functional Specialist, you will play a key role in designing, implementing and optimising our NetSuite Finance landscape so that our Finance teams can work efficiently, accurately and with confidence in the numbers. Working closely with stakeholders across Finance and IT, you will translate business requirements into robust, scalable NetSuite solutions. You will shape finance processes end to end - from P2P and O2C through to R2R - ensuring they are standardised, well controlled and aligned with best practice. This is a hands on, functional role suited to someone who understands how Finance operates in a growing, international software business and who is comfortable challenging the status quo, simplifying complexity and helping users get the best out of NetSuite. Main Responsibilities Requirements & Solution Design: Work with Finance stakeholders (Financial Controller, Finance Manager, AP/AR teams, etc.) to gather, challenge and document detailed requirements. Design end to end NetSuite solutions across core Finance areas (GL, AP, AR, Fixed Assets, banking, tax, reporting). Map current (AS IS) processes to future (TO BE) processes in NetSuite, highlighting standard vs custom where appropriate. Define and maintain functional design documents, configuration workbooks and process maps. Configuration & Build: Configure NetSuite Finance modules: COA, subsidiary structure, tax codes, posting rules, approval workflows, payment terms, bank formats, etc. Set up key finance artefacts such as accounting periods, closing templates, allocation rules and amortisation schedules. Configure custom fields, forms, saved searches and financial reports to meet business requirements while remaining as close to "standard NetSuite" as possible. Testing & Quality Assurance: Define test scenarios and scripts for unit testing, system testing and UAT in Finance. Execute functional tests and support Finance users during UAT; capture, triage and validate defects. Ensure all finance processes (P2P, O2C, R2R) are fully tested end to end, including integrations where applicable (e.g. banking, payroll). Innovation & Continuous Improvement: Provide guidance and support to development and technical teams. Stay up to date with emerging trends and technologies in the IT industry and continuously seek opportunities to enhance the organisation's IT capabilities and drive innovation. Risk: Identify and mitigate risks associated with IT solutions, including security vulnerabilities, compliance issues, and operational challenges. Develop strategies to address these risks and ensure the resilience of IT systems. What you need to fulfill the role Experience: Minimum 4 6 years of hands on NetSuite functional experience, primarily focused on Finance. Strong background working with Finance teams within a mid sized or global organisation. Experience with: P2P, O2C and R2R processes in NetSuite. Month end and year end close activities within NetSuite. Working with external partners and internal delivery teams. Comfortable operating as a bridge between Finance and technical/development teams (translating business requirements into functional specifications). Professional accounting exposure (e.g. working closely with qualified accountants; part qualified ACCA/CIMA/ACA desirable). Functional Expertise (Finance in NetSuite): Core Finance General Ledger configuration (chart of accounts, segments, subsidiaries, classification, posting rules). AP and AR set up: vendors, customers, payment terms, dunning, credit limits. Bank accounts, bank feeds and reconciliations. Fixed Assets & Revenue Fixed asset register, depreciation methods and schedules. Asset lifecycle processes (acquisition, transfer, impairment, disposal). Revenue recognition set up and deferred revenue schedules. Tax & Compliance VAT / sales tax configuration and reporting. Understanding of local statutory requirements and how they map into NetSuite. Experience supporting audits and providing system based evidence (journals, approvals, audit trails). Reporting & Controls Design and build of saved searches, financial reports and dashboards for Finance users and leadership. Set up of approval workflows for key Finance transactions (POs, vendor bills, journals, payments). Role based access and segregation of duties from a Finance perspective. Tools & Methods Strong Excel skills for data migration, reconciliations and analysis. Familiarity with structured implementation methodologies (Phased, Agile/Iterative) and standard project artefacts. Clear, concise documentation skills (process flows, configuration notes, training materials). Other Considerations Fluent in English (spoken and written). Strong interpersonal skills, stakeholder management, and business analysis skills. Occasional travel may be required to other Thinkproject offices or Finance hubs for workshops and training. Flexibility to support key Finance milestones (e.g. month end close) which may fall outside standard hours. Ability to work effectively in a distributed, international team and to communicate clearly across time zones and cultures. Commitment to data protection, information security and working within agreed governance and change management processes. Willingness to continuously learn, keep NetSuite skills current and share knowledge with colleagues and business stakeholders. What we offer Lunch "n" Learn Sessions Women's Network LGBTQIA+ Network Coffee Chat Roulette Free English Lessons Thinkproject Academy Social Events Volunteering Activities Open Forum with Leadership Team (Tp Café) Hybrid working Unlimited learning We are a passionate bunch here. To join Thinkproject is to shape what our company becomes. We take feedback from our staff very seriously and give them the tools they need to help us create our fantastic culture of mutual respect. We believe that investing in our staff is crucial to the success of our business. Your contact: Yash Shetty Please submit your application, including salary expectations and potential date of entry, by submitting the form on the next page. Working at - think career. think ahead.
Apr 16, 2026
Full time
What do we do? Introducing Thinkproject Platform Pioneering a new era and offering a cohesive alternative to the fragmented landscape of construction software, Thinkproject seamlessly integrates the most extensive portfolio of mature solutions with an innovative platform, providing unparalleled features, integrations, user experiences, and synergies. By combining information management expertise and in-depth knowledge of the building, infrastructure, and energy industries, Thinkproject empowers customers to efficiently deliver, operate, regenerate, and dispose of their built assets across their entire lifecycle through a Connected Data Ecosystem. What your day will look like Mission At Thinkproject, we're modernising Finance in the built asset industry. As a NetSuite Functional Specialist, you will play a key role in designing, implementing and optimising our NetSuite Finance landscape so that our Finance teams can work efficiently, accurately and with confidence in the numbers. Working closely with stakeholders across Finance and IT, you will translate business requirements into robust, scalable NetSuite solutions. You will shape finance processes end to end - from P2P and O2C through to R2R - ensuring they are standardised, well controlled and aligned with best practice. This is a hands on, functional role suited to someone who understands how Finance operates in a growing, international software business and who is comfortable challenging the status quo, simplifying complexity and helping users get the best out of NetSuite. Main Responsibilities Requirements & Solution Design: Work with Finance stakeholders (Financial Controller, Finance Manager, AP/AR teams, etc.) to gather, challenge and document detailed requirements. Design end to end NetSuite solutions across core Finance areas (GL, AP, AR, Fixed Assets, banking, tax, reporting). Map current (AS IS) processes to future (TO BE) processes in NetSuite, highlighting standard vs custom where appropriate. Define and maintain functional design documents, configuration workbooks and process maps. Configuration & Build: Configure NetSuite Finance modules: COA, subsidiary structure, tax codes, posting rules, approval workflows, payment terms, bank formats, etc. Set up key finance artefacts such as accounting periods, closing templates, allocation rules and amortisation schedules. Configure custom fields, forms, saved searches and financial reports to meet business requirements while remaining as close to "standard NetSuite" as possible. Testing & Quality Assurance: Define test scenarios and scripts for unit testing, system testing and UAT in Finance. Execute functional tests and support Finance users during UAT; capture, triage and validate defects. Ensure all finance processes (P2P, O2C, R2R) are fully tested end to end, including integrations where applicable (e.g. banking, payroll). Innovation & Continuous Improvement: Provide guidance and support to development and technical teams. Stay up to date with emerging trends and technologies in the IT industry and continuously seek opportunities to enhance the organisation's IT capabilities and drive innovation. Risk: Identify and mitigate risks associated with IT solutions, including security vulnerabilities, compliance issues, and operational challenges. Develop strategies to address these risks and ensure the resilience of IT systems. What you need to fulfill the role Experience: Minimum 4 6 years of hands on NetSuite functional experience, primarily focused on Finance. Strong background working with Finance teams within a mid sized or global organisation. Experience with: P2P, O2C and R2R processes in NetSuite. Month end and year end close activities within NetSuite. Working with external partners and internal delivery teams. Comfortable operating as a bridge between Finance and technical/development teams (translating business requirements into functional specifications). Professional accounting exposure (e.g. working closely with qualified accountants; part qualified ACCA/CIMA/ACA desirable). Functional Expertise (Finance in NetSuite): Core Finance General Ledger configuration (chart of accounts, segments, subsidiaries, classification, posting rules). AP and AR set up: vendors, customers, payment terms, dunning, credit limits. Bank accounts, bank feeds and reconciliations. Fixed Assets & Revenue Fixed asset register, depreciation methods and schedules. Asset lifecycle processes (acquisition, transfer, impairment, disposal). Revenue recognition set up and deferred revenue schedules. Tax & Compliance VAT / sales tax configuration and reporting. Understanding of local statutory requirements and how they map into NetSuite. Experience supporting audits and providing system based evidence (journals, approvals, audit trails). Reporting & Controls Design and build of saved searches, financial reports and dashboards for Finance users and leadership. Set up of approval workflows for key Finance transactions (POs, vendor bills, journals, payments). Role based access and segregation of duties from a Finance perspective. Tools & Methods Strong Excel skills for data migration, reconciliations and analysis. Familiarity with structured implementation methodologies (Phased, Agile/Iterative) and standard project artefacts. Clear, concise documentation skills (process flows, configuration notes, training materials). Other Considerations Fluent in English (spoken and written). Strong interpersonal skills, stakeholder management, and business analysis skills. Occasional travel may be required to other Thinkproject offices or Finance hubs for workshops and training. Flexibility to support key Finance milestones (e.g. month end close) which may fall outside standard hours. Ability to work effectively in a distributed, international team and to communicate clearly across time zones and cultures. Commitment to data protection, information security and working within agreed governance and change management processes. Willingness to continuously learn, keep NetSuite skills current and share knowledge with colleagues and business stakeholders. What we offer Lunch "n" Learn Sessions Women's Network LGBTQIA+ Network Coffee Chat Roulette Free English Lessons Thinkproject Academy Social Events Volunteering Activities Open Forum with Leadership Team (Tp Café) Hybrid working Unlimited learning We are a passionate bunch here. To join Thinkproject is to shape what our company becomes. We take feedback from our staff very seriously and give them the tools they need to help us create our fantastic culture of mutual respect. We believe that investing in our staff is crucial to the success of our business. Your contact: Yash Shetty Please submit your application, including salary expectations and potential date of entry, by submitting the form on the next page. Working at - think career. think ahead.
We believe in the power of ingenuity to build a positive human future. As strategies, technologies, and innovation collide, we create opportunity from complexity. Our teams of interdisciplinary experts combine innovative thinking and breakthrough technologies to progress further, faster. Our clients adapt and transform, and together we achieve enduring results. We are over 4,000 strategists, innovators, designers, consultants, digital experts, scientists, engineers, and technologists. And we have deep expertise in consumer and manufacturing, defence and security, energy and utilities, financial services, government and public services, health and life sciences, and transport. Our teams operate globally from offices across the UK, Ireland, US, Nordics, and Netherlands. PA. Bringing Ingenuity to Life. We believe in the power of ingenuity to build a positive human future. We challenge where it matters and own the outcome. We combine strategic thinking, customer-centric service design, and agile engineering practices to accelerate innovation in a tech-driven world. Join our Digital & Data team working alongside product, design and a wide range of other experts and cross-disciplinary teams to bring ideas to life through innovative software solutions. Grow a flexible and unique career within a trust-based, inclusive environment that values excellence, innovation, and curiosity. You have the option to progress with us on a technical career track. No need to go onto the Partner career track if this doesn't align with what you want to do. Hybrid working - our approach is to be in the office or on client site a minimum of 2 days per week. Work on a broad variety of projects and tech stacks for clients across seven sectors - no project is ever the same Join other experts within our supportive and collaborative tech community through knowledge-sharing and peer-level support, coaching and mentoring Deepen your expertise through our a culture of learning and growth - you'll have budget to take courses (technical and non-technical training), plus gain certifications We are seeking a Customer Contact Technology Specialist at Principal Consultant level to lead technology-driven transformation in customer contact environments. We are specifically looking for someone who can develop Customer contact strategy where technology is an enabler. This role combines deep expertise in Contact Centre technology, AI innovation, and consulting delivery to help clients modernise and optimise their customer engagement strategies. Core Responsibilities: Work with strategic technology partners and alliances to identify opportunities for AI-based services tailored to contact centre use cases. Shape joint propositions and support go-to-market initiatives with partners. Product Ownership Take ownership of the development and roadmap for KAIWA, our AI coaching and analytics solution. Support sales enablement, client demos, and delivery of KAIWA engagements. Support development of business cases and options for clients. Technology Change Leadership Act as a subject matter expert in technology-based change for customer contact, preferably within Financial Services (FS) or Public Sector (PS). Advise clients on business readiness, change management, and operational impact of new technologies. CCaaS Platform Expertise Lead or support rollouts of new CCaaS platforms (e.g., Five9, Genesys, NICE CXone). Deliver overlay consulting services including business readiness assessments, change management plans, and operational transition support. Shape and deliver CRM transformation programmes integrated with contact centre technology. Ensure alignment between CRM and CCaaS platforms for seamless customer experience. Thought Leadership & Advisory Develop frameworks, best practices, and accelerators for AI adoption in contact centres. Contribute to industry thought leadership through blogs, webinars, and client workshops. Qualifications Essential requirements Proven experience delivering t echnology transformation in contact centres, including AI and CCaaS deployments. Strong understanding of customer experience operations, contact centre KPIs, and digital engagement strategies. Expertise in business readiness, change management, and stakeholder engagement for technology rollouts. Familiarity with AI/GenAI applications for customer contact (e.g., knowledge management, agent assist, conversational AI). Confident with Data analysis and shaping benefits cases Experience shaping and delivering CRM programmes integrated with contact centre technology. Experience working with Financial Services or Public Sector clients preferred. Ability to collaborate with alliances and technology vendors to shape joint propositions. Preferably an Operational Practitioner who has transitioned into a consulting role so combines Operational experience with Consulting disciplines Knowledge of compliance and best practices in AI for CX. Experience in developing SaaS products or IP for contact centre environments. Consulting background with strong client-facing skills and commercial acumen, coupled with operational experience. Ability to deliver general consulting engagements. Strong internal and external networking skills. A recognised contributor to Industry thought leadership. Experience with CRM deployments would be advantageous. Be a recognised leader in the Customer contact field experienced with influencing at C-level. Additional information Life At PA encompasses our peoples' experience at PA. It's about how we enrich peoples' working lives by giving them access to unique people and growth opportunities and purpose led meaningful work. Our purpose guides how we work with our clients and our teams, and support our communities, to deliver insight and impact, solving the world's most complex challenges. We're focused on building a workplace that values human difference and diverse mindsets, and a culture of inclusion and equality that unlocks the potential in our people so everyone can be their best self. We are dedicated to supporting the physical, emotional, social and financial well-being of our people. Check out some of our extensive benefits: Health and lifestyle perks accompanying private healthcare for you and your family 25 days annual leave (plus a bonus half day on Christmas Eve) with the opportunity to buy 5 additional days Generous company pension scheme Opportunity to get involved with community and charity-based initiatives Annual performance-based bonus PA share ownership Tax efficient benefits (cycle to work, give as you earn) We're committed to advancing equality.We recruit, retain, reward and develop our people based solely on their abilities and contributions and without reference to their age, background, disability, genetic information, parental or family status, religion or belief, race, ethnicity, nationality, sex, sexual orientation, gender identity (or expression), political belief veteran status, or other by any other range of human difference brought about by identity and experience. We welcome applications from underrepresented groups. Adjustments or accommodations - Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us on
Apr 16, 2026
Full time
We believe in the power of ingenuity to build a positive human future. As strategies, technologies, and innovation collide, we create opportunity from complexity. Our teams of interdisciplinary experts combine innovative thinking and breakthrough technologies to progress further, faster. Our clients adapt and transform, and together we achieve enduring results. We are over 4,000 strategists, innovators, designers, consultants, digital experts, scientists, engineers, and technologists. And we have deep expertise in consumer and manufacturing, defence and security, energy and utilities, financial services, government and public services, health and life sciences, and transport. Our teams operate globally from offices across the UK, Ireland, US, Nordics, and Netherlands. PA. Bringing Ingenuity to Life. We believe in the power of ingenuity to build a positive human future. We challenge where it matters and own the outcome. We combine strategic thinking, customer-centric service design, and agile engineering practices to accelerate innovation in a tech-driven world. Join our Digital & Data team working alongside product, design and a wide range of other experts and cross-disciplinary teams to bring ideas to life through innovative software solutions. Grow a flexible and unique career within a trust-based, inclusive environment that values excellence, innovation, and curiosity. You have the option to progress with us on a technical career track. No need to go onto the Partner career track if this doesn't align with what you want to do. Hybrid working - our approach is to be in the office or on client site a minimum of 2 days per week. Work on a broad variety of projects and tech stacks for clients across seven sectors - no project is ever the same Join other experts within our supportive and collaborative tech community through knowledge-sharing and peer-level support, coaching and mentoring Deepen your expertise through our a culture of learning and growth - you'll have budget to take courses (technical and non-technical training), plus gain certifications We are seeking a Customer Contact Technology Specialist at Principal Consultant level to lead technology-driven transformation in customer contact environments. We are specifically looking for someone who can develop Customer contact strategy where technology is an enabler. This role combines deep expertise in Contact Centre technology, AI innovation, and consulting delivery to help clients modernise and optimise their customer engagement strategies. Core Responsibilities: Work with strategic technology partners and alliances to identify opportunities for AI-based services tailored to contact centre use cases. Shape joint propositions and support go-to-market initiatives with partners. Product Ownership Take ownership of the development and roadmap for KAIWA, our AI coaching and analytics solution. Support sales enablement, client demos, and delivery of KAIWA engagements. Support development of business cases and options for clients. Technology Change Leadership Act as a subject matter expert in technology-based change for customer contact, preferably within Financial Services (FS) or Public Sector (PS). Advise clients on business readiness, change management, and operational impact of new technologies. CCaaS Platform Expertise Lead or support rollouts of new CCaaS platforms (e.g., Five9, Genesys, NICE CXone). Deliver overlay consulting services including business readiness assessments, change management plans, and operational transition support. Shape and deliver CRM transformation programmes integrated with contact centre technology. Ensure alignment between CRM and CCaaS platforms for seamless customer experience. Thought Leadership & Advisory Develop frameworks, best practices, and accelerators for AI adoption in contact centres. Contribute to industry thought leadership through blogs, webinars, and client workshops. Qualifications Essential requirements Proven experience delivering t echnology transformation in contact centres, including AI and CCaaS deployments. Strong understanding of customer experience operations, contact centre KPIs, and digital engagement strategies. Expertise in business readiness, change management, and stakeholder engagement for technology rollouts. Familiarity with AI/GenAI applications for customer contact (e.g., knowledge management, agent assist, conversational AI). Confident with Data analysis and shaping benefits cases Experience shaping and delivering CRM programmes integrated with contact centre technology. Experience working with Financial Services or Public Sector clients preferred. Ability to collaborate with alliances and technology vendors to shape joint propositions. Preferably an Operational Practitioner who has transitioned into a consulting role so combines Operational experience with Consulting disciplines Knowledge of compliance and best practices in AI for CX. Experience in developing SaaS products or IP for contact centre environments. Consulting background with strong client-facing skills and commercial acumen, coupled with operational experience. Ability to deliver general consulting engagements. Strong internal and external networking skills. A recognised contributor to Industry thought leadership. Experience with CRM deployments would be advantageous. Be a recognised leader in the Customer contact field experienced with influencing at C-level. Additional information Life At PA encompasses our peoples' experience at PA. It's about how we enrich peoples' working lives by giving them access to unique people and growth opportunities and purpose led meaningful work. Our purpose guides how we work with our clients and our teams, and support our communities, to deliver insight and impact, solving the world's most complex challenges. We're focused on building a workplace that values human difference and diverse mindsets, and a culture of inclusion and equality that unlocks the potential in our people so everyone can be their best self. We are dedicated to supporting the physical, emotional, social and financial well-being of our people. Check out some of our extensive benefits: Health and lifestyle perks accompanying private healthcare for you and your family 25 days annual leave (plus a bonus half day on Christmas Eve) with the opportunity to buy 5 additional days Generous company pension scheme Opportunity to get involved with community and charity-based initiatives Annual performance-based bonus PA share ownership Tax efficient benefits (cycle to work, give as you earn) We're committed to advancing equality.We recruit, retain, reward and develop our people based solely on their abilities and contributions and without reference to their age, background, disability, genetic information, parental or family status, religion or belief, race, ethnicity, nationality, sex, sexual orientation, gender identity (or expression), political belief veteran status, or other by any other range of human difference brought about by identity and experience. We welcome applications from underrepresented groups. Adjustments or accommodations - Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us on
Laurel is on a mission to return time. As the leading AI Time platform for professional services firms, we're transforming how organizations capture, analyze, and optimize their most valuable resource: time. Our proprietary machine learning technology automates work time capture and connects time data to business outcomes, enabling firms to increase profitability, improve client delivery, and make data-driven strategic decisions. We serve many of the world's largest accounting and law firms, including EY, Aprio, Crowell & Moring, and Frost Brown Todd, and process over 1 billion work activities annually that have never been collected and aggregated before Laurel's AI Time platform. Our team comprises top talent in AI, product development, and engineering-innovative, humble, and forward-thinking professionals committed to redefining productivity in the knowledge economy. We're building solutions that empower workers to deliver twice the value in half the time, giving people more time to be creative and impactful. If you're passionate about transforming how people work and building a lasting company that explores the essence of time itself, we'd love to meet you. About the Customer Support Associate role The Customer Support Associate will play a critical role in supporting Laurel's U.K. and U.S. East Coast-based users. This person will deliver a superior experience to these users by helping them work through technical issues, learn how to use our product, and elevate their feedback to our internal team. The ideal candidate has tech startup support experience, takes an extreme ownership mindset, and is excited to spend the bulk of their time working on the front lines with Laurel's users. Core duties Becoming an expert on the Laurel product. Responding to and resolving inbound customer support inquiries in a timely, professional, and authoritative manner during U.K. core business hours (9am-5pm GMT). This includes: Doing first line technical troubleshooting and problem solving to resolve basic customer issues. Documenting technical problems that users are encountering, and escalating them internally as needed. Educating customers about our product. Independently staying up to date on product changes. Thoroughly understanding customers' needs and preferences, and articulating these internally on an as needed basis. Contributing to strategic projects in Customer Support on an as needed basis, including Help Center articles, internal documentation, and customer education initiatives. You will thrive in this role if you Are able to cover U.K. business hours (9am-5pm GMT), and are willing and able to travel to meet customers in person on an as needed basis. Have 3-5 years of experience providing customer support in a software environment. Have superior written communication skills - you are an excellent "explainer." Have superior problem solving skills. Have a proven track record of driving high customer satisfaction. Have a proven track record of working efficiently and setting appropriate priorities independently. Have a proven track record of building strong working relationships with colleagues in a remote environment. Are comfortable in a low context, fast moving environment. Are a self starter who requires minimal supervision. Your direct manager will be working East Coast hours in the U.S., so you will be without direct supervision for 50% of your workday. Are excited to remain an individual contributor for the foreseeable future. Flexibility and logistics Location: This team member must be located in the United Kingdom, and be willing to eventually work hybrid 3 days per week from an office in London. We may consider exceptionally qualified remote candidates based in the United Kingdom on a case by case basis who are willing to travel to London periodically for in person meetings with customers and team members. You must be willing to interview in person with a member of our team who is located in London. Work times: This team member will work 9am-6pm GMT. These hours correspond to the working hours of our U.K and U.S. East Coast-based customers and as a result are not flexible. It's also important to note that this team member may be asked to work some holidays on a rotating basis. Compensation: Competitive salary, generous equity, supplemental benefits. For candidates based in London, we expect the compensation range to £58,000-81,000 GBP annually, depending on experience and level. Final compensation amounts will be determined based on several factors including candidate experience, qualifications and expertise and may vary from the amounts listed. Flexible time off: Laurel has a flexible Paid Time Off policy and we encourage our team members to take time off regularly to rest and recharge. Because you will be working on a small team, you will be expected to thoughtfully coordinate time off with your manager and teammates. Why join Laurel: To date, we've secured significant funding from renowned venture capitalists (Google Ventures, IVP, Anthos, Upfront Ventures), as well as notable individuals like Marc Benioff, Gokul Rajaram, Kevin Weil, and Alexis Ohanian. A smart, fun, collaborative, and inclusive team. Great employee benefits, including equity and 401K. Bi annual, in person company off sites, in unique locations, to grow and share time with the team. An opportunity to perform at your best while growing, making a meaningful impact on the company's trajectory, and embodying our core values: understanding your "why," dancing in the rain, being your whole self, and sanctifying time. We encourage diverse perspectives and rigorous thinkers who aren't afraid to challenge the status quo. Laurel is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are not able to support visa sponsorship or relocation assistance. If you think you'd be a good fit for this role, we encourage you to apply, even if you don't perfectly match all the bullet points in the job description. At Laurel, we strive to create an inclusive culture that encourages people from all walks of life to bring their unique, diverse perspectives to work. Every day, we aim to build an environment that empowers us all to do the best work of our careers, and we can't wait to show you what we have to offer!
Apr 16, 2026
Full time
Laurel is on a mission to return time. As the leading AI Time platform for professional services firms, we're transforming how organizations capture, analyze, and optimize their most valuable resource: time. Our proprietary machine learning technology automates work time capture and connects time data to business outcomes, enabling firms to increase profitability, improve client delivery, and make data-driven strategic decisions. We serve many of the world's largest accounting and law firms, including EY, Aprio, Crowell & Moring, and Frost Brown Todd, and process over 1 billion work activities annually that have never been collected and aggregated before Laurel's AI Time platform. Our team comprises top talent in AI, product development, and engineering-innovative, humble, and forward-thinking professionals committed to redefining productivity in the knowledge economy. We're building solutions that empower workers to deliver twice the value in half the time, giving people more time to be creative and impactful. If you're passionate about transforming how people work and building a lasting company that explores the essence of time itself, we'd love to meet you. About the Customer Support Associate role The Customer Support Associate will play a critical role in supporting Laurel's U.K. and U.S. East Coast-based users. This person will deliver a superior experience to these users by helping them work through technical issues, learn how to use our product, and elevate their feedback to our internal team. The ideal candidate has tech startup support experience, takes an extreme ownership mindset, and is excited to spend the bulk of their time working on the front lines with Laurel's users. Core duties Becoming an expert on the Laurel product. Responding to and resolving inbound customer support inquiries in a timely, professional, and authoritative manner during U.K. core business hours (9am-5pm GMT). This includes: Doing first line technical troubleshooting and problem solving to resolve basic customer issues. Documenting technical problems that users are encountering, and escalating them internally as needed. Educating customers about our product. Independently staying up to date on product changes. Thoroughly understanding customers' needs and preferences, and articulating these internally on an as needed basis. Contributing to strategic projects in Customer Support on an as needed basis, including Help Center articles, internal documentation, and customer education initiatives. You will thrive in this role if you Are able to cover U.K. business hours (9am-5pm GMT), and are willing and able to travel to meet customers in person on an as needed basis. Have 3-5 years of experience providing customer support in a software environment. Have superior written communication skills - you are an excellent "explainer." Have superior problem solving skills. Have a proven track record of driving high customer satisfaction. Have a proven track record of working efficiently and setting appropriate priorities independently. Have a proven track record of building strong working relationships with colleagues in a remote environment. Are comfortable in a low context, fast moving environment. Are a self starter who requires minimal supervision. Your direct manager will be working East Coast hours in the U.S., so you will be without direct supervision for 50% of your workday. Are excited to remain an individual contributor for the foreseeable future. Flexibility and logistics Location: This team member must be located in the United Kingdom, and be willing to eventually work hybrid 3 days per week from an office in London. We may consider exceptionally qualified remote candidates based in the United Kingdom on a case by case basis who are willing to travel to London periodically for in person meetings with customers and team members. You must be willing to interview in person with a member of our team who is located in London. Work times: This team member will work 9am-6pm GMT. These hours correspond to the working hours of our U.K and U.S. East Coast-based customers and as a result are not flexible. It's also important to note that this team member may be asked to work some holidays on a rotating basis. Compensation: Competitive salary, generous equity, supplemental benefits. For candidates based in London, we expect the compensation range to £58,000-81,000 GBP annually, depending on experience and level. Final compensation amounts will be determined based on several factors including candidate experience, qualifications and expertise and may vary from the amounts listed. Flexible time off: Laurel has a flexible Paid Time Off policy and we encourage our team members to take time off regularly to rest and recharge. Because you will be working on a small team, you will be expected to thoughtfully coordinate time off with your manager and teammates. Why join Laurel: To date, we've secured significant funding from renowned venture capitalists (Google Ventures, IVP, Anthos, Upfront Ventures), as well as notable individuals like Marc Benioff, Gokul Rajaram, Kevin Weil, and Alexis Ohanian. A smart, fun, collaborative, and inclusive team. Great employee benefits, including equity and 401K. Bi annual, in person company off sites, in unique locations, to grow and share time with the team. An opportunity to perform at your best while growing, making a meaningful impact on the company's trajectory, and embodying our core values: understanding your "why," dancing in the rain, being your whole self, and sanctifying time. We encourage diverse perspectives and rigorous thinkers who aren't afraid to challenge the status quo. Laurel is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are not able to support visa sponsorship or relocation assistance. If you think you'd be a good fit for this role, we encourage you to apply, even if you don't perfectly match all the bullet points in the job description. At Laurel, we strive to create an inclusive culture that encourages people from all walks of life to bring their unique, diverse perspectives to work. Every day, we aim to build an environment that empowers us all to do the best work of our careers, and we can't wait to show you what we have to offer!
Product Manager - Tech Against Terrorism Tech Against Terrorism - London TAT HQ - Hybrid - Full Time Job Title: Product Manager - Threat Intelligence Reports to: Head of Product Start date: ASAP Location: London, UK, hybrid (3 days per week in central London office) About Tech Against Terrorism Tech Against Terrorism aims to save lives and prevent harm by disrupting terrorist activity online while upholding human rights, combining open-source intelligence investigations with sophisticated technical tooling and capacity-building for governments and tech platforms. The organisation works closely with the United Nations, democratic governments, tech companies, and civil society, and its Threat Intelligence team underpins threat analysis, specialist services, and training delivered to partners worldwide. Our flagship technical product is the Terrorist Content Analytics Platform (TCAP), a secure alerting and analytics system that detects and verifies terrorist or violent extremist content online and notifies platforms so it can be reviewed and removed. Since launch, TCAP has alerted a large and growing number of technology companies to tens of thousands of pieces of terrorist content, and now also provides a curated archive and hash-sharing capability to support research, moderation, and disruption efforts. The Role Tech Against Terrorism is seeking a Product Manager to own the development, roadmap, and strategic impact of our open-source intelligence technical products that disrupt online terrorism. You will act as the bridge between our threat intelligence operations and our engineering capabilities. To succeed, you must understand the tradecraft and the data; you will use this expertise to design tools that empower analysts and disrupt terrorist networks. You will have a remit across the entire tech stack, primarily focusing on the TCAP, but also driving the internal adoption of agentic AI workflows, proprietary tools, and licensed third-party software. This role is suited to either an experienced threat intelligence professional who has transitioned into product management, or a product manager with demonstrable experience working in an open-source intelligence role. Either way, you must be able to operate credibly across both disciplines from day one. This is a new role with a broad and varied remit, and the opportunity to lead a world-leading threat intelligence technical capability with demonstrable impact on the core mission of disrupting terrorist use of the internet. Further to this role, you will on occasion contribute to projects delivered through our sister organisation QuantSpark, an AI consultancy that builds data products for enterprise and public sector clients. On these projects, you will deploy your expertise to build products for government and national security clients, ensuring delivery to budget, scope, and a high standard of client satisfaction. What You Will Do Own the TCAP Manage the full lifecycle of the Terrorist Content Analytics Platform: roadmap, performance, and delivery. This means driving innovation and new capabilities by directing the priorities of our data science, software engineering, and cloud engineering team. Drive AI AdoptionLead the introduction of new tools within the OSINT team, identifying where technology can reduce analyst burden and accelerate operational disruption. You do not need to write code, but you will need a solid conceptual understanding of how LLMs and AI agents work to manage engineers effectively and make good build-vs-buy decisions. Deliver Operational Impact Your product decisions should translate directly into increased analyst capacity, broader coverage of terrorist activity online, improved analytical precision, and more effective disruption. You will own the metrics that demonstrate this, building dashboards and reports that give stakeholders clear, actionable evidence of mission impact. Intelligence Collection and Monitoring This role includes fractional participation in TAT's core OSINT collection rota, estimated at approximately one day per week. This involves monitoring, investigating, and analysing emerging terrorist and violent extremist activity online, producing timely and accurate assessments using best-practice OSINT tooling and tradecraft, and helps ensure that technical products remain grounded in the latest understanding of the threat landscape. During periods of surge activity, such as live crisis incidents, you will operate as a core member of the Threat Intelligence team. Enable Commercial CustomersOversee the success of external users accessing our Data-as-a-Service products, APIs, and hash-sharing capabilities, and work with senior leadership to communicate value to funders and commercial partners. Technical Strategy and Global StandardsApply a solid foundational understanding of LLMs and AI principles to guide how these technologies are adopted within the organisation. Contribute to TAT's mission of setting global standards for the use of technology and AI in countering terrorist use of the internet. Working Arrangements Core hours are .On occasion you will require an early start or late finish to overlap with international team members in Canada and Australia. Working hours can be flexed to accommodate this. On call:a minimum of one weekend on call per month. Longer hours may be required during live incidents, but these are the exception rather than the norm. Travel:international travel approximately once per quarter to attend conferences or run stakeholder training sessions. Subject matter:this role involves regular exposure to terrorist and violent extremist material. We take the wellbeing of our team seriously and have support structures in place, including the use of a dedicated counselling and therapeutic support service. Why This Role You will have genuine influence over tools that are actively used in counter-terrorism operations globally. You will represent TAT and contribute to the global conversation on technology standards in counter-terrorism, building a public profile that few roles offer. A dedicated training and development budget to support your growth. A small, expert team where your contributions are visible and your voice is heard. The rare opportunity to apply deep domain expertise to a product challenge that genuinely matters. What We Are Looking For Essential Intelligence Background:Experience in intelligence analysis, OSINT, or counter-terrorism. You must understand the adversary, the data, and the analytical tradecraft involved. Product Management Foundations:A solid grounding in product management principles with demonstrable experience leading or overseeing the delivery of a technical product. Technical Literacy:A strong conceptual understanding of core technical principles, specifically how LLMs and AI agents work and how they can be effectively deployed. You do not need to be a developer, but you must be technically fluent. Project Delivery:Experience delivering complex projects to scope and budget. Stakeholder Communication:Excellent written and verbal skills, capable of explaining complex technical concepts to non-technical stakeholders such as funders and government officials. Working at Pace:Demonstrable experience working on early-stage products within fast-paced environments, with high ambiguity and fast-changing requirements. Desirable Formal product management experience in a software environment. Familiarity with OSINT platforms and technology. Experience developing data products using low/no-code application development tools. Proficiency in languages relevant to counter-terrorism (Arabic, Urdu, etc.). Experience with SQL or dashboarding tools. Equal Opportunities We welcome applications from everyone We're building a team that benefits from different perspectives, experiences, and ways of thinking. We know that great talent comes from all backgrounds, and we encourage applications from everyone who meets the role requirements, regardless of age, disability, gender identity, race, religion, sexuality, or any other characteristic. If you're unsure whether you're a perfect fit but believe you can do the job well, we'd still like to hear from you. We hire based on your skills, potential, and ability to contribute to our team, and we're committed to a fair and objective selection process for all candidates.
Apr 16, 2026
Full time
Product Manager - Tech Against Terrorism Tech Against Terrorism - London TAT HQ - Hybrid - Full Time Job Title: Product Manager - Threat Intelligence Reports to: Head of Product Start date: ASAP Location: London, UK, hybrid (3 days per week in central London office) About Tech Against Terrorism Tech Against Terrorism aims to save lives and prevent harm by disrupting terrorist activity online while upholding human rights, combining open-source intelligence investigations with sophisticated technical tooling and capacity-building for governments and tech platforms. The organisation works closely with the United Nations, democratic governments, tech companies, and civil society, and its Threat Intelligence team underpins threat analysis, specialist services, and training delivered to partners worldwide. Our flagship technical product is the Terrorist Content Analytics Platform (TCAP), a secure alerting and analytics system that detects and verifies terrorist or violent extremist content online and notifies platforms so it can be reviewed and removed. Since launch, TCAP has alerted a large and growing number of technology companies to tens of thousands of pieces of terrorist content, and now also provides a curated archive and hash-sharing capability to support research, moderation, and disruption efforts. The Role Tech Against Terrorism is seeking a Product Manager to own the development, roadmap, and strategic impact of our open-source intelligence technical products that disrupt online terrorism. You will act as the bridge between our threat intelligence operations and our engineering capabilities. To succeed, you must understand the tradecraft and the data; you will use this expertise to design tools that empower analysts and disrupt terrorist networks. You will have a remit across the entire tech stack, primarily focusing on the TCAP, but also driving the internal adoption of agentic AI workflows, proprietary tools, and licensed third-party software. This role is suited to either an experienced threat intelligence professional who has transitioned into product management, or a product manager with demonstrable experience working in an open-source intelligence role. Either way, you must be able to operate credibly across both disciplines from day one. This is a new role with a broad and varied remit, and the opportunity to lead a world-leading threat intelligence technical capability with demonstrable impact on the core mission of disrupting terrorist use of the internet. Further to this role, you will on occasion contribute to projects delivered through our sister organisation QuantSpark, an AI consultancy that builds data products for enterprise and public sector clients. On these projects, you will deploy your expertise to build products for government and national security clients, ensuring delivery to budget, scope, and a high standard of client satisfaction. What You Will Do Own the TCAP Manage the full lifecycle of the Terrorist Content Analytics Platform: roadmap, performance, and delivery. This means driving innovation and new capabilities by directing the priorities of our data science, software engineering, and cloud engineering team. Drive AI AdoptionLead the introduction of new tools within the OSINT team, identifying where technology can reduce analyst burden and accelerate operational disruption. You do not need to write code, but you will need a solid conceptual understanding of how LLMs and AI agents work to manage engineers effectively and make good build-vs-buy decisions. Deliver Operational Impact Your product decisions should translate directly into increased analyst capacity, broader coverage of terrorist activity online, improved analytical precision, and more effective disruption. You will own the metrics that demonstrate this, building dashboards and reports that give stakeholders clear, actionable evidence of mission impact. Intelligence Collection and Monitoring This role includes fractional participation in TAT's core OSINT collection rota, estimated at approximately one day per week. This involves monitoring, investigating, and analysing emerging terrorist and violent extremist activity online, producing timely and accurate assessments using best-practice OSINT tooling and tradecraft, and helps ensure that technical products remain grounded in the latest understanding of the threat landscape. During periods of surge activity, such as live crisis incidents, you will operate as a core member of the Threat Intelligence team. Enable Commercial CustomersOversee the success of external users accessing our Data-as-a-Service products, APIs, and hash-sharing capabilities, and work with senior leadership to communicate value to funders and commercial partners. Technical Strategy and Global StandardsApply a solid foundational understanding of LLMs and AI principles to guide how these technologies are adopted within the organisation. Contribute to TAT's mission of setting global standards for the use of technology and AI in countering terrorist use of the internet. Working Arrangements Core hours are .On occasion you will require an early start or late finish to overlap with international team members in Canada and Australia. Working hours can be flexed to accommodate this. On call:a minimum of one weekend on call per month. Longer hours may be required during live incidents, but these are the exception rather than the norm. Travel:international travel approximately once per quarter to attend conferences or run stakeholder training sessions. Subject matter:this role involves regular exposure to terrorist and violent extremist material. We take the wellbeing of our team seriously and have support structures in place, including the use of a dedicated counselling and therapeutic support service. Why This Role You will have genuine influence over tools that are actively used in counter-terrorism operations globally. You will represent TAT and contribute to the global conversation on technology standards in counter-terrorism, building a public profile that few roles offer. A dedicated training and development budget to support your growth. A small, expert team where your contributions are visible and your voice is heard. The rare opportunity to apply deep domain expertise to a product challenge that genuinely matters. What We Are Looking For Essential Intelligence Background:Experience in intelligence analysis, OSINT, or counter-terrorism. You must understand the adversary, the data, and the analytical tradecraft involved. Product Management Foundations:A solid grounding in product management principles with demonstrable experience leading or overseeing the delivery of a technical product. Technical Literacy:A strong conceptual understanding of core technical principles, specifically how LLMs and AI agents work and how they can be effectively deployed. You do not need to be a developer, but you must be technically fluent. Project Delivery:Experience delivering complex projects to scope and budget. Stakeholder Communication:Excellent written and verbal skills, capable of explaining complex technical concepts to non-technical stakeholders such as funders and government officials. Working at Pace:Demonstrable experience working on early-stage products within fast-paced environments, with high ambiguity and fast-changing requirements. Desirable Formal product management experience in a software environment. Familiarity with OSINT platforms and technology. Experience developing data products using low/no-code application development tools. Proficiency in languages relevant to counter-terrorism (Arabic, Urdu, etc.). Experience with SQL or dashboarding tools. Equal Opportunities We welcome applications from everyone We're building a team that benefits from different perspectives, experiences, and ways of thinking. We know that great talent comes from all backgrounds, and we encourage applications from everyone who meets the role requirements, regardless of age, disability, gender identity, race, religion, sexuality, or any other characteristic. If you're unsure whether you're a perfect fit but believe you can do the job well, we'd still like to hear from you. We hire based on your skills, potential, and ability to contribute to our team, and we're committed to a fair and objective selection process for all candidates.
Locations: London Lisbon Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do BCG Risk has been on a Generative AI journey to transform internal operations powered through cutting edge Generative AI technologies are core to this journey. Thus, we are looking for Generative AI engineers who are passionate about designing, developing, deploying and optimizing Gen AI products at scale. This role will be hosted in Risk and Compliance digital products team to support building key prioritized Generative AI solutions. KEY RESPONSIBILITIES You will work as a squad member with strong hands on Gen AI expertise and will guide the product owners, digital leaders in conceptualizing new Gen AI products or embedding Gen AI as part of existing products in most optimum manner. You will be an hands on contributor to develop the Gen AI products along with broader squad members as well as managing other Gen AI/LLM engineers or data scientists developing Gen AI applications. Along with core Generative AI expertise, you will bring expertise in full backend development in technologies like python, typescript including REST, GraphQL etc. APIs development, core functional logic, performance, and stability of custom-built products. Conceptualize Generative AI custom products at BCG internally & operate as a technical thought partner for digital leaders and product owners. Combine data science & engineering expertise in building Generative AI products. Develop Gen AI products to develop scalable high performance enterprise products along with broader squad. Manage a team to deliver Gen AI products. Share expertise and recommendations on alternate approaches & tools to improve product. Collaborate closely with data engineers, data scientists, software engineers, QA, product owners and analysts develop seamless end to end integrated products. Build strong relationships with business stakeholders, ensuring alignment on project goals and successful integration of products into business processes. Oversee & mentor other LLM/AI engineers, data scientists in the project on Gen AI expertise. Share Gen AI knowledge & expertise across with broader digital teams squads, chapters, CoEs. Regularly ramp up on latest LLMs, technologies, frameworks & platforms in the Gen AI space. What You'll Bring Overall 9+ years of experience in engineering, machine learning & LLMs. 6+ years of hands on experience in building & deploying AI/ML/Gen AI solutions in large business critical applications. 2+ years of experience in developing Gen AI products using variety of LLMs & frameworks. 1+ years of experience leading a team. Advanced proficiency in Python for data science, engineering & LLMs. Highly curious technically to evaluate & test new technologies in Gen AI space. Proven ability to work with large structured & unstructured datasets and deploy AI/ML/Gen AI solutions through automated pipelines. Experience with leveraging, training and fine tuning Foundation Models including multimodal inputs and outputs. Strong experience working with key LLM models APIs (e.g. OpenAI, Anthropic) and LLM Frameworks (e.g. LangChain, LlamaIndex). Proficiency in generating and working with embeddings across variety of data formats. Understanding of embedding spaces and their applications in semantic search and information retrieval. Knowledge of effective text chunking techniques for optimal processing and indexing of large documents or datasets. Expertise with RAG concepts and fundamentals (vectorDBs, semanticsearch, re rankers etc.), Expertise in implementing RAG systems that combine knowledge bases. Experience with multi agent frameworks/systems and an understanding of multi agent systems and their applications in complex problem solving scenarios. Experience in working with variety of data bases (SQL, no SQL), APIs & microservices development. Experience with LLMOps tools (e.g. Langsmith) to implement guardrails, track accuracy, hallucinations, bias and other metrics in Gen AI products. Experience in constructing and querying knowledge graphs including graph based reasoning. Experience in front end development technologies (e.g. REACT) would be good to have. Excellent communication skills, with the ability to explain complex technical concepts to various audiences. Proven ability to operate with a transparent mindset, communicating openly with stakeholders at various levels of the organization. Who You'll Work With As a pivotal member of the team, you will interact extensively with a diverse range of stakeholders from across the functions both geographically and functionally. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E-Verify Employer. Click here for more information on E-Verify.
Apr 16, 2026
Full time
Locations: London Lisbon Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do BCG Risk has been on a Generative AI journey to transform internal operations powered through cutting edge Generative AI technologies are core to this journey. Thus, we are looking for Generative AI engineers who are passionate about designing, developing, deploying and optimizing Gen AI products at scale. This role will be hosted in Risk and Compliance digital products team to support building key prioritized Generative AI solutions. KEY RESPONSIBILITIES You will work as a squad member with strong hands on Gen AI expertise and will guide the product owners, digital leaders in conceptualizing new Gen AI products or embedding Gen AI as part of existing products in most optimum manner. You will be an hands on contributor to develop the Gen AI products along with broader squad members as well as managing other Gen AI/LLM engineers or data scientists developing Gen AI applications. Along with core Generative AI expertise, you will bring expertise in full backend development in technologies like python, typescript including REST, GraphQL etc. APIs development, core functional logic, performance, and stability of custom-built products. Conceptualize Generative AI custom products at BCG internally & operate as a technical thought partner for digital leaders and product owners. Combine data science & engineering expertise in building Generative AI products. Develop Gen AI products to develop scalable high performance enterprise products along with broader squad. Manage a team to deliver Gen AI products. Share expertise and recommendations on alternate approaches & tools to improve product. Collaborate closely with data engineers, data scientists, software engineers, QA, product owners and analysts develop seamless end to end integrated products. Build strong relationships with business stakeholders, ensuring alignment on project goals and successful integration of products into business processes. Oversee & mentor other LLM/AI engineers, data scientists in the project on Gen AI expertise. Share Gen AI knowledge & expertise across with broader digital teams squads, chapters, CoEs. Regularly ramp up on latest LLMs, technologies, frameworks & platforms in the Gen AI space. What You'll Bring Overall 9+ years of experience in engineering, machine learning & LLMs. 6+ years of hands on experience in building & deploying AI/ML/Gen AI solutions in large business critical applications. 2+ years of experience in developing Gen AI products using variety of LLMs & frameworks. 1+ years of experience leading a team. Advanced proficiency in Python for data science, engineering & LLMs. Highly curious technically to evaluate & test new technologies in Gen AI space. Proven ability to work with large structured & unstructured datasets and deploy AI/ML/Gen AI solutions through automated pipelines. Experience with leveraging, training and fine tuning Foundation Models including multimodal inputs and outputs. Strong experience working with key LLM models APIs (e.g. OpenAI, Anthropic) and LLM Frameworks (e.g. LangChain, LlamaIndex). Proficiency in generating and working with embeddings across variety of data formats. Understanding of embedding spaces and their applications in semantic search and information retrieval. Knowledge of effective text chunking techniques for optimal processing and indexing of large documents or datasets. Expertise with RAG concepts and fundamentals (vectorDBs, semanticsearch, re rankers etc.), Expertise in implementing RAG systems that combine knowledge bases. Experience with multi agent frameworks/systems and an understanding of multi agent systems and their applications in complex problem solving scenarios. Experience in working with variety of data bases (SQL, no SQL), APIs & microservices development. Experience with LLMOps tools (e.g. Langsmith) to implement guardrails, track accuracy, hallucinations, bias and other metrics in Gen AI products. Experience in constructing and querying knowledge graphs including graph based reasoning. Experience in front end development technologies (e.g. REACT) would be good to have. Excellent communication skills, with the ability to explain complex technical concepts to various audiences. Proven ability to operate with a transparent mindset, communicating openly with stakeholders at various levels of the organization. Who You'll Work With As a pivotal member of the team, you will interact extensively with a diverse range of stakeholders from across the functions both geographically and functionally. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E-Verify Employer. Click here for more information on E-Verify.
Football Radar For over a decade, Football Radar has excelled in developing statistical models and analytical frameworks for football. Our expertise extends to providing advisory services to football clubs and offering leading-edge betting advice that has consistently delivered outstanding returns for our clients. We define ourselves as a unique blend of start-up dynamism and established business security, combining the flexibility of the former with the stability of the latter. About the Role At Football Radar, we analyse and predict football matches. In the role of a Graduate Software Engineer, you will be responsible for building and maintaining the software that makes that possible - everything from modern web applications to real time data platforms and cloud infrastructure. This role is based at our London office, at 106 Kensington High Street, London, W8 4SG. While we are open to flexible working hours to help you avoid rush hour, we believe in the value of in-person collaboration and learning opportunities, so we require at least 4 days a week in the office. We are first and foremost a football company, and to have a big impact here, it will help if you have domain expertise - you will probably be a big football fan, and ideally someone who is comfortable with the mathematical and statistical approaches we are applying to the game. If you have any experience with sports betting or football analytics that is a bonus. Role Requirements We are looking for smart, ambitious people who are naturally curious, eager to learn, and enjoy solving challenging problems in a dynamic environment. We'd love to hear from you if this sounds like you: Having a Computer Science Degree. Willing to work across our tech stack: Rust, Typescript, Python, Scala. Interested in distributed systems in the cloud (Docker, Kubernetes). Passionate about utilising AI to increase productivity across the stack. Familiar with relational and document based databases. Thrives on responsibility and ownership. Pragmatic mindset. Excellent communication, time management and organisational skills. Benefits We have a range of benefits available at Football Radar and continue to review these to ensure our colleagues are gaining everything they can from them. Half yearly bonus opportunities based on company performance 33 days holiday (Including bank holidays) Competitive contribution matched pensions Health and well-being benefits: Private Medical Insurance (including excess coverage) Health Cash Plan via Bupa Subsidised gym membership Daily subsidised office meals Learning and development budgets to invest in your personal growth Company and team led engagement activities throughout the year Fortnightly five-a-side football game amongst colleagues
Apr 16, 2026
Full time
Football Radar For over a decade, Football Radar has excelled in developing statistical models and analytical frameworks for football. Our expertise extends to providing advisory services to football clubs and offering leading-edge betting advice that has consistently delivered outstanding returns for our clients. We define ourselves as a unique blend of start-up dynamism and established business security, combining the flexibility of the former with the stability of the latter. About the Role At Football Radar, we analyse and predict football matches. In the role of a Graduate Software Engineer, you will be responsible for building and maintaining the software that makes that possible - everything from modern web applications to real time data platforms and cloud infrastructure. This role is based at our London office, at 106 Kensington High Street, London, W8 4SG. While we are open to flexible working hours to help you avoid rush hour, we believe in the value of in-person collaboration and learning opportunities, so we require at least 4 days a week in the office. We are first and foremost a football company, and to have a big impact here, it will help if you have domain expertise - you will probably be a big football fan, and ideally someone who is comfortable with the mathematical and statistical approaches we are applying to the game. If you have any experience with sports betting or football analytics that is a bonus. Role Requirements We are looking for smart, ambitious people who are naturally curious, eager to learn, and enjoy solving challenging problems in a dynamic environment. We'd love to hear from you if this sounds like you: Having a Computer Science Degree. Willing to work across our tech stack: Rust, Typescript, Python, Scala. Interested in distributed systems in the cloud (Docker, Kubernetes). Passionate about utilising AI to increase productivity across the stack. Familiar with relational and document based databases. Thrives on responsibility and ownership. Pragmatic mindset. Excellent communication, time management and organisational skills. Benefits We have a range of benefits available at Football Radar and continue to review these to ensure our colleagues are gaining everything they can from them. Half yearly bonus opportunities based on company performance 33 days holiday (Including bank holidays) Competitive contribution matched pensions Health and well-being benefits: Private Medical Insurance (including excess coverage) Health Cash Plan via Bupa Subsidised gym membership Daily subsidised office meals Learning and development budgets to invest in your personal growth Company and team led engagement activities throughout the year Fortnightly five-a-side football game amongst colleagues
Hybrid 2 days per week in-office Location Tower Bridge (once per month to Fleet) About Tempcover Tempcover is at the forefront of the fast-growing world of short term insurance. Our mission is to make car insurance flexible, quick, and easy for drivers. We've sold millions of policies that have helped drivers get where they need to go, but we're not finished there. We're growing our team to help us continue in that mission. If you are extraordinary at what you do and want to be a part of a rapidly growing business at the cutting edge of the Insurtech industry, we would love to hear from you. Principal Engineer - Role Overview Tempcover is investing heavily in modernising our technology to power the next growth phase of our business. We are looking for a Principal Engineer who can bring a depth and breadth of experience to help shape this journey; working in a role with a high level of ownership, empowerment, impact and mentorship. Each engineer plays an integral role in the development, delivery, maintenance, and support of our insurance-based systems, both public-facing and internal. We are looking for a Principal Engineer to serve as the technical anchor for our organization. In this high-impact role, you will move beyond individual contribution to shape the future of our technology. You will unify multiple teams towards a technical strategy together with our long-term company vision. What you'll be doing You will set the new standard for large-scale system architecture. You will lead by example, personally designing and delivering high quality code which builds systems that are resilient, scalable, and observable, ensuring they can handle our next phase of growth. You will lead the evolution of our platform and will act as the bridge between technical estate and business requirements, ensuring stakeholders understand the "why" behind technical decisions and tradeoffs, and helping engineers understand how we can get there. Teams will look to you for guidance and you will serve as the escalation point for the most complex technical decisions. You will mentor and pair with senior and staff engineers, helping them grow into technical leaders and foster a culture of technical excellence and continuous learning. What we're looking for Experience of having worked on, and led, modernisation initiatives, using techniques like the Strangler Fig. The highest level of proficiency designing, developing, operating and improving highly observable applications using Golang and other modern languages Deep understanding of AWS and AWS products like Lambdas, DynamoDB, etc but also comfortable or with tracked experience in Azure and Azure devops Knowledge of containerisation and IaC (Terraform, Pulumi, SST) Experience with technologies like Cloudflare or similar A solid understanding of development methodologies and design patterns Proficiency with C# ASP.NET, .Net Core are a plus React, Typescript, Astro, NodeJS are also a nice to have What we offer 10% discretionary yearly bonus and yearly pay reviews (based on RVU and personal performance) A hybrid working approach with 2 in-office days per week and up to 22 working days per year to "work from anywhere" Employer matching pension contributions up to 7.5% A one-off £300 "Work from Home" budget to help contribute towards a great work environment at home Excellent maternity, paternity, shared parental and adoption leave policy, for those key moments in your life 25 days holiday (increasing with years of employment to 30 days) + 2 days "My Time" per year Private medical cover, critical illness cover and employee assistance programme A healthy learning and training budget Electric vehicle and cycle to work schemes Regular events - from team socials to company-wide events with insightful external speakers, we want to make sure our colleagues continue to feel connected We use Metaview during the interview processes for note taking purposes. This records and transcribes interviews so the interviewer can fully focus on your conversation, rather than writing. This has no bearing on the assessment of you as a candidate and you can opt out at any time. Just let us know. Our culture Our culture is driven by innovation, collaboration, and a relentless focus on creating real value for our customers. With an experimentation mindset, we challenge the status quo, push boundaries, and embrace continuous learning to stay ahead. Our diverse teams are made up of brilliant people who uplift each other and work together to tackle complex problems. We work with a balance of rigour and urgency so we can learn fast and adapt to change quickly. We are a company where growth knows no limits, and where every person is empowered to make an extraordinary impact. Check out our Life At RVU page to get a further glimpse into our culture. At RVU we combine the close-knit and agile environment of a startup, with the know-how, technology and backing of a well-established company. Our mission is to empower people to make confident decisions. With our unique set of brands, including Uswitch money.co.uk, Tempcover and Mojo Mortgages , we have the power to reach millions of consumers and the technology to deliver a world class online experience for them.
Apr 16, 2026
Full time
Hybrid 2 days per week in-office Location Tower Bridge (once per month to Fleet) About Tempcover Tempcover is at the forefront of the fast-growing world of short term insurance. Our mission is to make car insurance flexible, quick, and easy for drivers. We've sold millions of policies that have helped drivers get where they need to go, but we're not finished there. We're growing our team to help us continue in that mission. If you are extraordinary at what you do and want to be a part of a rapidly growing business at the cutting edge of the Insurtech industry, we would love to hear from you. Principal Engineer - Role Overview Tempcover is investing heavily in modernising our technology to power the next growth phase of our business. We are looking for a Principal Engineer who can bring a depth and breadth of experience to help shape this journey; working in a role with a high level of ownership, empowerment, impact and mentorship. Each engineer plays an integral role in the development, delivery, maintenance, and support of our insurance-based systems, both public-facing and internal. We are looking for a Principal Engineer to serve as the technical anchor for our organization. In this high-impact role, you will move beyond individual contribution to shape the future of our technology. You will unify multiple teams towards a technical strategy together with our long-term company vision. What you'll be doing You will set the new standard for large-scale system architecture. You will lead by example, personally designing and delivering high quality code which builds systems that are resilient, scalable, and observable, ensuring they can handle our next phase of growth. You will lead the evolution of our platform and will act as the bridge between technical estate and business requirements, ensuring stakeholders understand the "why" behind technical decisions and tradeoffs, and helping engineers understand how we can get there. Teams will look to you for guidance and you will serve as the escalation point for the most complex technical decisions. You will mentor and pair with senior and staff engineers, helping them grow into technical leaders and foster a culture of technical excellence and continuous learning. What we're looking for Experience of having worked on, and led, modernisation initiatives, using techniques like the Strangler Fig. The highest level of proficiency designing, developing, operating and improving highly observable applications using Golang and other modern languages Deep understanding of AWS and AWS products like Lambdas, DynamoDB, etc but also comfortable or with tracked experience in Azure and Azure devops Knowledge of containerisation and IaC (Terraform, Pulumi, SST) Experience with technologies like Cloudflare or similar A solid understanding of development methodologies and design patterns Proficiency with C# ASP.NET, .Net Core are a plus React, Typescript, Astro, NodeJS are also a nice to have What we offer 10% discretionary yearly bonus and yearly pay reviews (based on RVU and personal performance) A hybrid working approach with 2 in-office days per week and up to 22 working days per year to "work from anywhere" Employer matching pension contributions up to 7.5% A one-off £300 "Work from Home" budget to help contribute towards a great work environment at home Excellent maternity, paternity, shared parental and adoption leave policy, for those key moments in your life 25 days holiday (increasing with years of employment to 30 days) + 2 days "My Time" per year Private medical cover, critical illness cover and employee assistance programme A healthy learning and training budget Electric vehicle and cycle to work schemes Regular events - from team socials to company-wide events with insightful external speakers, we want to make sure our colleagues continue to feel connected We use Metaview during the interview processes for note taking purposes. This records and transcribes interviews so the interviewer can fully focus on your conversation, rather than writing. This has no bearing on the assessment of you as a candidate and you can opt out at any time. Just let us know. Our culture Our culture is driven by innovation, collaboration, and a relentless focus on creating real value for our customers. With an experimentation mindset, we challenge the status quo, push boundaries, and embrace continuous learning to stay ahead. Our diverse teams are made up of brilliant people who uplift each other and work together to tackle complex problems. We work with a balance of rigour and urgency so we can learn fast and adapt to change quickly. We are a company where growth knows no limits, and where every person is empowered to make an extraordinary impact. Check out our Life At RVU page to get a further glimpse into our culture. At RVU we combine the close-knit and agile environment of a startup, with the know-how, technology and backing of a well-established company. Our mission is to empower people to make confident decisions. With our unique set of brands, including Uswitch money.co.uk, Tempcover and Mojo Mortgages , we have the power to reach millions of consumers and the technology to deliver a world class online experience for them.
A leading technology recruitment firm is looking for a Web Solutions Engineer/Fullstack Engineer to work in a hybrid model based in London. This position is initially for a 6+ month contract. The ideal candidate should have extensive experience in software development, particularly in Python and Angular. Responsibilities include independently delivering new features, maintaining existing platforms, and collaborating with various stakeholders in a fast-paced environment. Strong communication skills are essential for success in this role.
Apr 16, 2026
Full time
A leading technology recruitment firm is looking for a Web Solutions Engineer/Fullstack Engineer to work in a hybrid model based in London. This position is initially for a 6+ month contract. The ideal candidate should have extensive experience in software development, particularly in Python and Angular. Responsibilities include independently delivering new features, maintaining existing platforms, and collaborating with various stakeholders in a fast-paced environment. Strong communication skills are essential for success in this role.
Travel: Once a year to California office We are looking for an experienced Senior QA Engineer to join our team in Glasgow. In this role, you will be responsible for ensuring the quality, reliability, and release readiness of PACE Anti-Piracy products and supporting systems. You will work closely with engineering and product teams throughout the software development lifecycle, helping to define test strategy, execute validation activities, improve test coverage, and expand our automation capabilities. This is an excellent opportunity for a highly skilled QA professional who enjoys working across a diverse technical landscape, including desktop applications, APIs, developer tools, installers, services, and web-based platforms. Key Responsibilities Testing and Validation Execute functional, regression, integration, and exploratory testing across PACE Anti-Piracy products and related systems Validate SDK features along with software licensing, protection, enforcement, and activation workflows across supported environments Test desktop applications, background services, APIs, SDKs, sample integrations, installers, and associated web experiences Identify, document, and track defects through to resolution, working closely with engineering teams to support timely fixes and retesting Assess overall product quality and highlight risks, gaps, and release concerns clearly to stakeholders Test Planning and Quality Management Develop and maintain detailed test plans, test cases, and test execution records aligned with product requirements and release objectives Maintain a structured test case repository with strong traceability from requirements through to execution and defect resolution Monitor test coverage and contribute to clear quality reporting for engineering, product, and leadership stakeholders Test Automation and Continuous Testing Identify high-value opportunities for test automation across product areas Evaluate, recommend, and implement appropriate automation tools, frameworks, and approaches Develop and maintain automated test suites to improve coverage, efficiency, and repeatability Contribute to the design and implementation of continuous testing within the CI/CD pipeline, with the goal of validating every build wherever practical Collaboration and Process Improvement Participate actively in Agile and Scrum ceremonies, including planning, daily stand-ups, sprint reviews, and retrospectives Work collaboratively with developers, product managers, and other stakeholders to ensure quality is considered throughout the development process Champion best practices in QA, test design, defect management, and release validation Help improve QA processes, tooling, and methodologies as the team and product portfolio continue to grow Skills and Experience Significant experience in a software QA or test engineering role Strong experience of manual testing across complex software systems Experience testing desktop applications, APIs, services, installers, and web applications Experience creating test plans, test cases, and structured quality documentation Experience with defect tracking and test management tools Strong understanding of software development lifecycles, release processes, and Agile delivery methods Experience building or contributing to automated test frameworks and CI/CD-integrated testing Excellent analytical skills and attention to detail Strong communication skills and the ability to work effectively with cross-functional teams Experience working with developer tools, SDKs, or technical B2B software products Experience testing licensing, security, software protection, or low-level system components Familiarity with Windows and macOS testing environments Experience with scripting or programming for test automation Understanding of installer validation, system service testing, and end-to-end integration testing
Apr 16, 2026
Full time
Travel: Once a year to California office We are looking for an experienced Senior QA Engineer to join our team in Glasgow. In this role, you will be responsible for ensuring the quality, reliability, and release readiness of PACE Anti-Piracy products and supporting systems. You will work closely with engineering and product teams throughout the software development lifecycle, helping to define test strategy, execute validation activities, improve test coverage, and expand our automation capabilities. This is an excellent opportunity for a highly skilled QA professional who enjoys working across a diverse technical landscape, including desktop applications, APIs, developer tools, installers, services, and web-based platforms. Key Responsibilities Testing and Validation Execute functional, regression, integration, and exploratory testing across PACE Anti-Piracy products and related systems Validate SDK features along with software licensing, protection, enforcement, and activation workflows across supported environments Test desktop applications, background services, APIs, SDKs, sample integrations, installers, and associated web experiences Identify, document, and track defects through to resolution, working closely with engineering teams to support timely fixes and retesting Assess overall product quality and highlight risks, gaps, and release concerns clearly to stakeholders Test Planning and Quality Management Develop and maintain detailed test plans, test cases, and test execution records aligned with product requirements and release objectives Maintain a structured test case repository with strong traceability from requirements through to execution and defect resolution Monitor test coverage and contribute to clear quality reporting for engineering, product, and leadership stakeholders Test Automation and Continuous Testing Identify high-value opportunities for test automation across product areas Evaluate, recommend, and implement appropriate automation tools, frameworks, and approaches Develop and maintain automated test suites to improve coverage, efficiency, and repeatability Contribute to the design and implementation of continuous testing within the CI/CD pipeline, with the goal of validating every build wherever practical Collaboration and Process Improvement Participate actively in Agile and Scrum ceremonies, including planning, daily stand-ups, sprint reviews, and retrospectives Work collaboratively with developers, product managers, and other stakeholders to ensure quality is considered throughout the development process Champion best practices in QA, test design, defect management, and release validation Help improve QA processes, tooling, and methodologies as the team and product portfolio continue to grow Skills and Experience Significant experience in a software QA or test engineering role Strong experience of manual testing across complex software systems Experience testing desktop applications, APIs, services, installers, and web applications Experience creating test plans, test cases, and structured quality documentation Experience with defect tracking and test management tools Strong understanding of software development lifecycles, release processes, and Agile delivery methods Experience building or contributing to automated test frameworks and CI/CD-integrated testing Excellent analytical skills and attention to detail Strong communication skills and the ability to work effectively with cross-functional teams Experience working with developer tools, SDKs, or technical B2B software products Experience testing licensing, security, software protection, or low-level system components Familiarity with Windows and macOS testing environments Experience with scripting or programming for test automation Understanding of installer validation, system service testing, and end-to-end integration testing
Who you'll be joining We're problem solvers at heart. Sometimes the answer is technology, sometimes it is strategy, and sometimes it is a strong cup of tea and a bit of thoughtful conversation. Whatever it takes, we work it out with our clients. We're an IT consultancy that helps organisations get the best out of their technology. That means keeping them secure and keeping the bad guys out, making sure everything works and is easy to use, and doing smart things with data and software to give their business an edge. It is important work, and we care about doing it well and for the right reasons. Life at Waterstons is friendly, flexible and built on trust. We hire people who are curious, thoughtful and good at getting to the heart of a problem. You get support, trust and room to grow in a place that still feels human. The unlimited holidays and private healthcare are a nice touch, although most people stay because it feels like the right place to do good work with good people. What You'll Be Doing As a Service Lead, your primary focus will be leading our NOC and Backup Assurance teams. You'll be responsible for ensuring service excellence, developing your people, and supporting continuous improvement across SLA's and KPI's. You'll also champion a client centric approach, making sure our services always drive value and impact. Your Day to Day Leading, coaching and mentoring the team to support their professional growth and development. Driving the delivery of excellent client intimate service, aligned with the wider business strategy. Managing service escalations effectively to resolve issues promptly and implementing lasting improvements to improve client experience. Promoting collaboration across teams, aligned with the wider business strategy. Handling challenging conversations in a timely manner constructively and with transparency. Working closely with the Head of Support Services to support the creation and delivery of strategic goals and advance service maturity. Maintaining oversight of service health, monitoring performance, backup success rate and contributing to driving improvements. Managing onboarding processes to ensure seamless client experiences. Exploring emerging technologies and maximising the use of existing platforms to improve efficiency and outcomes. Participating in the management escalation on call rota (7am 11pm) with fellow service leads. What we're looking for If some (or most) of the following sound like you, we'd love to hear from you: 3+ Years of experience working in service leadership roles, ideally in an NOC environment. A proven leader with strong coaching and mentoring skills. Someone who embodies the Waterstons values, inspiring and motivating others by example. A strategic mindset with an interest in continuous improvement. Experience building and maintaining strong client relationships, including handling escalations where needed. Excellent communication skills with the ability to foster collaboration and handle tough conversations constructively. Experience in driving value from and maintaining monitoring tools such as LogicMonitor and BackupRadar. Experience with backup software technologies such as Veeam, ConnectWise or Azure. How We Take Care of You As well as offering a competitive salary, we have an attractive benefits package including: A healthy work life balance with flexible and agile working being the norm Unlimited holiday allowance EV car scheme (salary sacrifice) Room to grow with supported development opportunities and sponsored training Enhanced family policies If you ever need it, company sick pay and life assurance Supported wellbeing with regular initiatives, an employee assistance programme and private medical insurance Flexible benefits such as a dental scheme, eye care support, season ticket loan and cycle to work We require a security check to be carried out on all colleagues due to the nature of some of our clients' industries. Waterstons is committed to creating an inclusive, understanding, and flexible place to work. We value diversity, equality and inclusion and encourage everyone to 'bring their whole selves' to work. We believe that a company that works to truly embrace and value diversity, create an environment where everyone from any background can do their best work, and feel valued and appreciated is a better company to work for. Privacy Statement Waterstons is gathering the data in this application for the purpose of recruitment and to ensure we can contact you regarding this application. For information about what we do with your personal data see our Privacy Notice.
Apr 16, 2026
Full time
Who you'll be joining We're problem solvers at heart. Sometimes the answer is technology, sometimes it is strategy, and sometimes it is a strong cup of tea and a bit of thoughtful conversation. Whatever it takes, we work it out with our clients. We're an IT consultancy that helps organisations get the best out of their technology. That means keeping them secure and keeping the bad guys out, making sure everything works and is easy to use, and doing smart things with data and software to give their business an edge. It is important work, and we care about doing it well and for the right reasons. Life at Waterstons is friendly, flexible and built on trust. We hire people who are curious, thoughtful and good at getting to the heart of a problem. You get support, trust and room to grow in a place that still feels human. The unlimited holidays and private healthcare are a nice touch, although most people stay because it feels like the right place to do good work with good people. What You'll Be Doing As a Service Lead, your primary focus will be leading our NOC and Backup Assurance teams. You'll be responsible for ensuring service excellence, developing your people, and supporting continuous improvement across SLA's and KPI's. You'll also champion a client centric approach, making sure our services always drive value and impact. Your Day to Day Leading, coaching and mentoring the team to support their professional growth and development. Driving the delivery of excellent client intimate service, aligned with the wider business strategy. Managing service escalations effectively to resolve issues promptly and implementing lasting improvements to improve client experience. Promoting collaboration across teams, aligned with the wider business strategy. Handling challenging conversations in a timely manner constructively and with transparency. Working closely with the Head of Support Services to support the creation and delivery of strategic goals and advance service maturity. Maintaining oversight of service health, monitoring performance, backup success rate and contributing to driving improvements. Managing onboarding processes to ensure seamless client experiences. Exploring emerging technologies and maximising the use of existing platforms to improve efficiency and outcomes. Participating in the management escalation on call rota (7am 11pm) with fellow service leads. What we're looking for If some (or most) of the following sound like you, we'd love to hear from you: 3+ Years of experience working in service leadership roles, ideally in an NOC environment. A proven leader with strong coaching and mentoring skills. Someone who embodies the Waterstons values, inspiring and motivating others by example. A strategic mindset with an interest in continuous improvement. Experience building and maintaining strong client relationships, including handling escalations where needed. Excellent communication skills with the ability to foster collaboration and handle tough conversations constructively. Experience in driving value from and maintaining monitoring tools such as LogicMonitor and BackupRadar. Experience with backup software technologies such as Veeam, ConnectWise or Azure. How We Take Care of You As well as offering a competitive salary, we have an attractive benefits package including: A healthy work life balance with flexible and agile working being the norm Unlimited holiday allowance EV car scheme (salary sacrifice) Room to grow with supported development opportunities and sponsored training Enhanced family policies If you ever need it, company sick pay and life assurance Supported wellbeing with regular initiatives, an employee assistance programme and private medical insurance Flexible benefits such as a dental scheme, eye care support, season ticket loan and cycle to work We require a security check to be carried out on all colleagues due to the nature of some of our clients' industries. Waterstons is committed to creating an inclusive, understanding, and flexible place to work. We value diversity, equality and inclusion and encourage everyone to 'bring their whole selves' to work. We believe that a company that works to truly embrace and value diversity, create an environment where everyone from any background can do their best work, and feel valued and appreciated is a better company to work for. Privacy Statement Waterstons is gathering the data in this application for the purpose of recruitment and to ensure we can contact you regarding this application. For information about what we do with your personal data see our Privacy Notice.