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Customer Experience Officer Pay: £13.05 per hour Hours: 37 hours per week, Monday-Friday (rotating shifts between 08:15-17:30) Shift patterns: 08:15-16:09, 08:30-16:24, 09:00-16:54, 09:36-17:30 Location: Stowmarket, IP14 1AD (office-based) Length: 6-month assignment (with potential extension) Start date: early April 2026 Interview method: In-person Opus People Solutions are recruiting on behalf of Suffolk County Council for a proactive and customer-focused Customer Experience Officer to join their busy Contact Centre within the Customer Experience service. If you are passionate about delivering exceptional customer service, thrive in a fast-paced environment, and enjoy helping people resolve queries at the first point of contact-this is an excellent opportunity to make a real difference within a respected public-sector organisation. About the Role As a Customer Experience Officer, you will provide high-quality front-line support to customers contacting the Council through a range of channels, including: Telephone Email Web chat Social media You will handle a variety of enquiries, ensuring every resident receives accurate, efficient, friendly and knowledgeable service. This is a target-driven environment where you will work to resolve as many queries as possible at first point of contact. You will also play a role in improving processes, supporting the wider Customer Experience team, and helping shape excellent service standards across the organisation. Daily tasks include: Providing accurate advice across multiple service areas following agreed processes. Handling incoming contact via phone, email, web chat and social media. Updating records, databases and CRM systems with high levels of accuracy. Using initiative to problem-solve within policies and procedures. Supporting team members to resolve more complex issues where needed. Contributing ideas for enhancing the customer journey and self-service options. Keeping up to date with changes to systems, processes and policy guidance. Providing training and support to new colleagues when required. Promoting excellent customer experience with every interaction. We're looking for someone who is: An excellent communicator with strong listening and questioning skills. Highly IT-literate, confident using Word, Excel, email and online systems. Able to remain calm, professional and empathetic under pressure. Organised, detail-focused and comfortable with repetitive tasks requiring accuracy. Able to problem-solve and use initiative to find information. Customer-focused with a genuine desire to help others. A team player who collaborates well and supports colleagues. Flexible, adaptable and open to new ways of working. Experience in a call centre is beneficial but not essential - full training will be provided. Relevant customer service qualifications (e.g., NVQ2) are welcomed but not mandatory. Ready to apply? If you're enthusiastic, customer-focused and ready for your next challenge - we'd love to hear from you.

Elevate Projects are working in partership with our client, a local provider of affordable housing, to appoint an experieced Damp & Disrepair Manager on an ongoing temporary contract. This is a key interim leadership role focused on ensuring resident safety, regulatory compliance, service improvement and effective management of complex disrepair cases. Key Responsibilities: Lead and manage the damp, mould and disrepair process across the organisation. Oversee complex and high-risk disrepair cases, ensuring timely resolution and excellent resident communication. Manage specialist surveyors to deliver high-quality remedial works. Ensure compliance with relevant housing legislation, consumer standards and organisational policies. Work collaboratively with legal teams in relation to housing disrepair claims and pre-action protocols. Develop and monitor performance metrics, KPIs and service improvement plans. Support the delivery of resident-focused solutions and drive improvements in customer satisfaction. Provide operational leadership to technical officers, surveyors and support staff. Produce reports and updates for senior leadership teams. Ensure robust health & safety practices are maintained across all works. Requirements Proven experience managing damp, mould and housing disrepair services within social housing or local government. Strong understanding of housing legislation, repairs obligations and disrepair claims management. Experience managing contractors and technical teams. Excellent stakeholder management and resident engagement skills. Ability to manage high workloads and deliver service improvements in a fast-paced environment. Strong knowledge of compliance, building pathology and property maintenance. Relevant housing, construction or surveying qualification desirable.

Complex Needs Recovery Worker When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Job Title: Complex Needs Recovery Worker Location: This role is based in Balham. The service is a short walk from Clapham South Station (Northern Line Underground). Unfortunately, this service does not have step free access. Salary: £28,800 Shift Pattern: 37.5 hours per week Monday to Sunday on a rota between 08:00 - 21:30. You may be required to work bank holidays and evenings as required. You may be required to work additional hours outside of the hours to meet service and resident needs. About the Role We're hiring a Complex Needs Recovery Worker to join our team based in Penrose Focus. In this role, you will support residents who have a history of forensic mental health issues with co morbidity, often alongside co-occurring substance misuse disorders. The residents range from high risk to low support and our aim is to provide tailored support to help them reintegrate into the community. As a Complex Needs Recovery Worker, you will identify individual resident needs, and provide person centred, tailored support to residents to help them overcome their personal challenges and achieve their goals. If you are passionate about making a positive difference in the lives of vulnerable individuals and have a non-judgmental, empathetic approach, we would love to hear from you. Join us on our mission to empower independence through trauma informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets. Key Responsibilities Include: Support residents who may be facing challenges with forensic mental health issues, substance misuse recovery and practical assistance such as applying for benefits or booking medical appointments. Create tailored support plans through one to one sessions, group sessions, and multi agency meetings Provide person-centered support to residents, helping them rebuild their lives and transition back into the community. Create tailored support plans through one to one sessions, group sessions, and multi agency meetings Support residents to build skills and confidence and signpost residents to external organisations and services that can aid their recovery, such as drug rehabilitation programs, psychological therapy and social services. Monitor residents wellbeing, carrying out regular welfare checks, and responding to any incidents or emergencies. Build good relationships with residents, offering emotional support and fostering a safe, non judgmental environment. Provide tailored support to residents to help them achieve their personal goals and outcomes. This may involve contributing to and developing support plans, conducting risk assessments, participating in reviews, and attending case meetings. Confidently report issues to the police when necessary and work closely with probation officers to ensure residents meet their legal and rehabilitation requirements. Create an empowering and enabling environment where individuals are supported to make informed decisions and take control of their own lives. Support residents in accessing primary healthcare services, including arranging GP appointments and liaising with mental health professionals. About You We're looking for a genuine passion for supporting people who may have complex needs which includes forensic mental health. You will be a self motivated individual who is able to be proactive in managing your own time during busy or quiet periods to ensure productivity. Experience in mental health or support work is desirable but not essential, as full training will be provided. You will be able to work collaboratively as part of a team, and will have alignment with our SIG values. You will be keen to support our residents to achieve their individual goals and support them to be the best versions of themselves. Previous professional or lived experience supporting people with forensic mental health and complex needs, ideally in mental health and residential setting Experience working with people with complex backgrounds, including ex-offenders, mental health, substance misuse, or challenging behaviour and an understanding of housing and social needs Ability to engage with people from different backgrounds, build rapport, and empower them to achieve their personal goals Ability to show empathy and compassion and the different challenges people face; ability to come up with creative solutions to support them in their journey Ability to use, learn and adapt to IT at an intermediate level, including Microsoft and other software programs Ability and willingness to show flexibility of working patterns, responding to the needs of the service and residents Ability to promote the service and provide outreach based provision, with an ability to liaise and work effectively in partnership with stakeholders Understanding of the different needs people with multiple and complex needs have and be aware of the social marginalisation that can be attached to people who face personal challenges Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria. What we Offer 25 days (Full time equivalent) annual leave, increasing with the length of service Employer Pension Contribution Eligibility to register with Blue Light Discount Card Access to discounted tickets for music events, shows, sports and more Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work Training and Development, including access to courses, upskilling, and progression plans Employee Assistance Programme, including counselling Life Assurance Scheme Cycle-to-work scheme Annual Staff Awards EDI Ambassador programme About Social Interest Group (SIG) SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets. Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. Additional Information Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages. Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.

Are you passionate about Building Safety within the Social Housing Sector? My client has an immediate opportunity for an experienced Building Safety Manager to join their team on a permanent basis. This position is primarily remote based with expectance to be in London twice per month and attendance to areas in the Southwest bi-monthly. The Building Safety Team will be the first point of contact for all fire and structural safety enquiries in relation to the organisations higher risk buildings. Responsibilities: Lead a team of a Building Safety Team Leader and an Officer, responsible for daily oversight of HRBs, reporting on compliance and providing advice and guidance to colleagues and residents on building safety matters. Management of building safety controls, processes, and procedures are the responsibility of many different stakeholders within the business. Ensure that the organisations responsibilities in relation to their higher-risk buildings (HRBs) are effectively coordinated and carried out and evidenced through the building safety cases. Support the duty holder in respect of fire and building safety to ensure they meet their current and anticipated regulatory obligations (including monitoring the regulatory environment and learning from best practice). Liaise with external agencies and other housing providers to keep abreast of good practice. Represent the organisation with external partners and stakeholders including Local Authorities, HSE, MHCLG, Fire and Rescue Authorities etc. Develop strong and effective relationships and promote building safety within the organisation to ensure that all activities contribute to improved resident safety. Support the Growth and Assurance Directorate with relevant information required by the Regulator Oversee the management of the Mandatory Occurrence Reporting System and the management of customer building safety related complaints in HRBs. Ensure the Director of Health, Safety and Property Compliance is made fully aware of any potential Mandatory Occurrences. Compile BSCs for all HRBs including the documentation of building specific safety management systems and risk assessments. Act as the main point of contact for colleagues, customers and stakeholders on matters of fire and building safety in relation to HRBs. Develop plans with operational teams for the delivery of fire and building safety work on HRBs including any further investigations or interim measures as required. Develop procedures for the management of relationships with third party Accountable Persons and the monitoring of their building safety and compliance obligations. Work with Development and Asset Management colleagues to establish processes and procedures to manage the digital record from handover, throughout occupation phase, and develop and maintain the golden thread of information. Review and sign off all relevant handover information prior to occupation. Requirements: Educated to degree level or equivalent and\or suitable experience in a related technical role. Educated to at least level 4 in a fire safety management or asset compliance discipline. (e.g., hold an advanced fire management diploma or equivalent, NEBOSH Fire certificate or equivalent). Evidence of specialist training and experience, membership of a professional body, or certification by a third-party certification body. Extensive knowledge of statutory and regulatory requirements for building services and safety, particularly in HRBs. To apply, please attach a copy of your CV

Are you passionate about Building Safety within the Social Housing Sector? My client has an immediate opportunity for an experienced Building Safety Manager to join their team on a permanent basis. This position is primarily remote based with expectance to be in London twice per month and attendance to areas in the Southwest bi-monthly. The Building Safety Team will be the first point of contact for all fire and structural safety enquiries in relation to the organisations higher risk buildings. Responsibilities: Lead a team of a Building Safety Team Leader and an Officer, responsible for daily oversight of HRBs, reporting on compliance and providing advice and guidance to colleagues and residents on building safety matters. Management of building safety controls, processes, and procedures are the responsibility of many different stakeholders within the business. Ensure that the organisations responsibilities in relation to their higher-risk buildings (HRBs) are effectively coordinated and carried out and evidenced through the building safety cases. Support the duty holder in respect of fire and building safety to ensure they meet their current and anticipated regulatory obligations (including monitoring the regulatory environment and learning from best practice). Liaise with external agencies and other housing providers to keep abreast of good practice. Represent the organisation with external partners and stakeholders including Local Authorities, HSE, MHCLG, Fire and Rescue Authorities etc. Develop strong and effective relationships and promote building safety within the organisation to ensure that all activities contribute to improved resident safety. Support the Growth and Assurance Directorate with relevant information required by the Regulator Oversee the management of the Mandatory Occurrence Reporting System and the management of customer building safety related complaints in HRBs. Ensure the Director of Health, Safety and Property Compliance is made fully aware of any potential Mandatory Occurrences. Compile BSCs for all HRBs including the documentation of building specific safety management systems and risk assessments. Act as the main point of contact for colleagues, customers and stakeholders on matters of fire and building safety in relation to HRBs. Develop plans with operational teams for the delivery of fire and building safety work on HRBs including any further investigations or interim measures as required. Develop procedures for the management of relationships with third party Accountable Persons and the monitoring of their building safety and compliance obligations. Work with Development and Asset Management colleagues to establish processes and procedures to manage the digital record from handover, throughout occupation phase, and develop and maintain the golden thread of information. Review and sign off all relevant handover information prior to occupation. Requirements: Educated to degree level or equivalent and\or suitable experience in a related technical role. Educated to at least level 4 in a fire safety management or asset compliance discipline. (e.g., hold an advanced fire management diploma or equivalent, NEBOSH Fire certificate or equivalent). Evidence of specialist training and experience, membership of a professional body, or certification by a third-party certification body. Extensive knowledge of statutory and regulatory requirements for building services and safety, particularly in HRBs. To apply, please attach a copy of your CV

Who: Sight Research UK Title: Individual Giving Officer Where: Hybrid/Bristol (once a week from Bradley Stoke, Bristol HO Hours: Full or part time considered Salary: £30,000 About the role We re looking for a multi-skilled and passionate Individual Giving Officer. You ll play a key role in the effective delivery of Sight Research UK s Fundraising Strategy, with particular focus on individual giving and external-facing activities to help us achieve our charity s mission. We're looking for someone who can work independently within our growing Bristol-based charity and who is also willing to get stuck in and be a team player. The ideal candidate will demonstrate excellent attention to detail, be self-motivated, and have excellent interpersonal skills to develop and maintain key supporter relationships. This Officer-level role is the perfect opportunity for someone ready to take on a challenge and reignite and grow an income line with real potential. You ll have the opportunity to develop your skills in relationship-building, project management, campaign planning and delivery, data analysis, and much more. You ll also work closely with the Fundraising Manager, Marketing and Communications, and other internal charity teams to help us deliver our Fundraising Strategy. This includes a breadth of areas, not limited to individual giving campaigns, such as payroll giving, lottery, and community fundraising. Your passion and expertise will enable our charity to fulfil its vision of 'A clearer future for those living with sight loss'. Responsibilities to include: Under the direction of the Fundraising Manager and in partnership with the Marketing and Communications team, deliver individual and regular giving campaigns across online and offline channels, Support regular giving products, including monthly direct debits, payroll giving, and the lottery. Assist with the delivery of cash appeals, including seasonal campaigns such as Christmas appeals. Help plan and implement campaigns in line with the annual fundraising plan and budget. Support the development and management of cases for support. Coordinate day-to-day campaign activity, including schedules, data checks, print specifications, quotes, and briefs. Support the management of individual giving income targets and campaign budgets. Deliver written and verbal supporter stewardship communications to thank, engage, and retain supporters. Ensure that supporter journeys are followed and adapted based on feedback and performance. Use and maintain the Donorfy CRM system to ensure supporter data is accurate and up to date. Ensure all individual giving activities are correctly recorded on supporter records. Person specification to include: Previous experience or transferable skills in a fundraising/sales/direct marketing environment. Demonstrable ability to provide excellent personalised stewardship/customer care to Supporters/ clients / customers, cultivating long-term relationships and making them feel valued. Experience using a CRM or fundraising database and maintaining accurate records. Understanding of supporter stewardship and the importance of positive donor journeys. Understanding of online fundraising and digital channels such as email and social media. Excellent written and verbal communication skills, with the ability to tailor messaging to different audiences and be your own proofreader. Ability to build strong relationships with internal and external stakeholders. Benefits: Flexible working policy Hybrid working Quarterly team socials Generous annual leave (30 days for full time role, pro rata for part time plus bank holidays and closure days) NEST Company Pension Scheme, if applicable For a full copy of the job pack or to arrange an informal chat about the role please apply via this site. Deadline for applicaitons: 18th May.

This is an exciting opportunity to shape and deliver the voice of our organisation, bringing our work to life, strengthening our profile, and supporting campaigns that drive meaningful change. You ll play a key role in amplifying the experiences and perspectives of the communities we work alongside, ensuring their stories are heard with clarity and impact. We re looking for a confident and creative communicator with a strong instinct for storytelling. You ll be experienced in producing engaging content across digital, media and campaign channels, able to tailor messages for different audiences, and comfortable building relationships that help extend our reach and influence. Joining a values-driven organisation at the intersection of law, campaigning and social justice, you ll take ownership of day-to-day communications while contributing to a wider mission and supporting long-term, systemic change. This is a hands-on role with real scope to innovate, grow your skills, and make a tangible difference. Main Responsibilities Deliver engaging and consistent communications across digital, media and campaign channels to support PILC s profile and impact Work collaboratively with colleagues to turn casework, legal work, and campaign activity into clear, accessible, and audience-friendly public communications Manage core communications channels, including website, social media, and newsletters, using insight to improve reach and engagement Support campaign activity and external engagement, including press, digital content, newsletters and events Benefits 25 days holiday per year with 7% employer pension contribution, plus additional time off over Christmas when our office closes Flexible working around our core hours of 10am 4pm Friendly, collaborative and truly inclusive culture Laptop and mobile phone Access to our 24-hour Employee Assistance Programme Learning and development budget Enhanced support when you need it most, including enhanced sick pay and family leave How to apply Please complete the application form and equality and diversity monitoring form on our website. Please note, we do not accept CVs.

Description We are recruiting a Trading Standards Business Readiness Project (Renters Rights) Officer for a local government client in Westminster, London. Above all, you will bring a genuine interest in the Renters' Rights Act, a strong commitment to effective implementation, and a collaborative approach to partnership working. You will be resilient, customer-focused, and dedicated to delivering high-quality regulatory services that protect residents and improve standards across the sector. This is a high-profile opportunity to play a key role in shaping the approach to a major new piece of legislation while helping protect some of the most vulnerable residents in the borough. You will work closely with the Private Sector Housing Team, Trading Standards colleagues, and a wide range of internal and external partners to support business readiness, compliance, and enforcement activity linked to the Renters' Rights Act. (Agile / Hybrid working) Responsibility Lead on Trading Standards input into the Business Readiness Programme for the Renters' Rights Act. Develop, implement, and enforce Trading Standards policies to promote fair and safe trading. Provide specialist advice on consumer protection, housing, renting, and related legislation. Investigate complaints, carry out inspections of trading premises, and take appropriate enforcement action. Apply a broad range of enforcement tools, including negotiation and formal action where required. Prepare high-quality reports, statements, consultation documents, and case records. Deliver talks, advice sessions, and guidance to businesses, residents, and stakeholder groups Support performance targets, service improvement initiatives, and best practice implementation Train, mentor, and supervise less experienced colleagues where required Work collaboratively as part of a multi-disciplinary working group supporting Renters' Rights implementation. Qualification Essential GCSES or equivalent to include Maths and English A relevant Trading Standards qualification, or equivalent regulatory qualification Advanced user Microsoft Office, Word, Excel, PowerPoint, Outlook, social media. Qualifications, Knowledge & Experience Requirements - Criteria to be Tested at Shortlisting. Proven experience conducting investigations and enforcement within a regulatory environment Strong working knowledge of consumer protection, housing, or related legislation Excellent communication and report-writing skills Confidence in explaining legislation and regulatory requirements to diverse audiences Ability to manage a varied caseload and prioritise work effectively Strong analytical skills, attention to detail, and problem-solving ability Experience in regulating lettings agents or property management services Experience working closely with housing teams or in private sector housing enforcement Essential Compliance Requirements Three Years of References A pre-engagement screening is mandatory for this role. Please be prepared for this additional step in the application process. Willing to engage in the mandatory pre-screening application process. Diamond Blaque Group, a leading public-sector provider, is acting as the employment agency for this vacancy. Our organisation is deeply committed to fostering an environment of equal opportunity and diversity in the workplace.

Lead Continuous Improvement Officer An opportunity is now available for public sector professional to work collaboratively across CEF, using learning from quality assurance activity, to strengthen and develop all areas of childrens services. The post holder will be part of the CEF Safeguarding, Quality Assurance, Improvement and Partnerships division; this role is integral to driving continuous service improvement and taking lead operational responsibility for supporting the service to be prepared for inspections in line with DfE and OFSTED statutory requirements. The post holder will be responsible for the development, implementation and embedding of a Quality Assurance Framework across the Education and Inclusion directorate , ensuring that quality assurance activity is purposeful and that learning becomes actioned and embedded back into practice. The Continuous Improvement lead will promote the embedding of relationship-based practice principles and a range of systemic and solution focussed approaches and tools. Skills & Qualifications Social work qualification Quality assurance and continuous improvement experience A clear understanding of the educational and inclusion directorate's responsibilities A good knowledge of legal requirements and inspection frameworks Working Hours Full time hours - 37 - Monday to Friday Hybrid working - 2-3 days WFH per week depending on the needs of the business Interested, please contact Graeme at Vibe Recruit on (phone number removed), or apply immediately Vibe Recruit is acting as an Employment Business in relation to this vacancy.

Summary: This key role will play a critical part in bringing technical, long-term water supply-demand strategies to life for the public and our stakeholders. Working closely with the Water Resources team, you will be responsible for the statutory consultation surrounding two of our key statutory plans - the Water Resources Management Plan and Drought Plan. You'll use your engagement skills to transform complex technical information into accessible, transparent, and engaging information for stakeholders, customers, and the media through various different channels. Main responsibilities: Creating and implementing an integrated communications strategy to support delivery of the Drought Plan and Water Resources Management Plan objectives and their input into the Business Plan process. Translating technical information into engaging content for internal and external audiences. Produce Non-Technical summaries required for consultations. Devising and delivering statutory public consultations. Devising, managing and evaluating a programme of events for customers and stakeholders, promotional media, press activity and other communications. Be responsible for organising and attending any workshops, community briefings, presentations, meetings and events in and out of normal office hours to assist with the successful delivery of the communication aspects of both plans. Developing high quality communications collateral including, but not limited to, briefings, press releases, presentations, exhibition materials and social media content. Working with internal stakeholders to agree priorities, key messages and the annual programme of events, meetings and other communications activities. Representing the business and working alongside our partners at Water Resources South East to support regional water resources and drought planning and engagement. Manage a range of suppliers and external parties to deliver the communications and events programme and statutory consultations, such as graphic designers, photographers, videographers and communications agencies. Brief media spokespeople ahead of radio and TV interviews. Answer and respond to media calls during office hours, escalating where appropriate. Help identify, write press releases and manage news stories for South East Water. Update the South East Water website and social media content in particular when promoting news stories or during emergency incidents. Participate in the Communications out-of-hours service on a shared rota basis responding to media enquiries and assisting the management of crisis communications. You'll need: Skills / Qualifications / Experience Degree-level qualification in a Communications, PR discipline and/or at least three years' relevant experience. A background in an environmental science discipline would be advantageous. Full driving licence. Be adept at pivoting between multiple projects, sometimes with competing needs, to produce appropriate and high-quality communications outputs to deadline. Have a keen eye for detail and competent at drafting accurate customer and stakeholder communications materials required for a project or event, including, but not limited to; developing, managing and evaluating statutory consultations, communications plans and evaluations, briefing notes, statements, press releases, presentations, exhibition materials, translating complex information into non-technical documentation, articles, advertising, website copy, FAQs and social media content such as videos. Able to use a range of digital tools, including but not limited to, social media, email marketing/newsletter, website content management system and public relations management software. Crisis Communications. Experience of communications planning, event management, stakeholder engagement and media relations. Experience of successfully delivering statutory consultations as well as stakeholder engagement within an environmental context would be advantageous. Knowledge of water resources and the water, environmental and/or agricultural industry would be advantageous. Employees are required to be flexible and to be prepared to perform duties and other tasks within their capabilities. The nature of our business is such that the contents of any job profile are subject to change from time to time. We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water. Benefits package: Excellent Stakeholder pension scheme, up to 10% employer contribution. 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service. Flexible annual leave policy to buy or sell holiday leave. Paid volunteering days. Cycle to work scheme. Health cash plan. Life assurance. Wellbeing related benefits. What can you expect from your recruitment? To apply for this position, please submit your CV on our career's website. It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks. If this sounds like the opportunity you've been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency. Compensation package: up to £36,000 p.a. (dependent on experience)

An exciting temporary opportunity has arisen with one of our most improved Local Authority Clients for an Allocations Officer, working 60% of the week from home (2 days each week in the office). The role is for 37 hours per week (Monday to Friday) for an initial period of 6 months and will report directly into the Allocations and Housing Register Manager. No home visits are required in this post. In this role you will need to undertake and determine eligibility assessments for potential tenants accessing the housing register to ensure the legality and suitability of every allocation. In addition, you will be responsible for meeting statutory requirements, performance indicators and targets in the letting of all social housing. Our client is based not far from Heathrow airport in West London and the successful candidate will have to: Successfully implement the Allocations Policy to ensure the effective use of properties. Liaise with local authorities, other housing associations and appropriate agencies to achieve the policy objectives in allocating its properties, attending liaison meetings as necessary. Work as part of a team advertising and letting council and RSL homes to applicants on the housing register, or who require emergency temporary accommodation due to threat of homelessness. Challenge RSLs where nominations arrangements are not being met, with supervision from Team Leader. Provide information and advice on mobility schemes including out of London, Seaside and Country Homes and other mobility schemes that may be developed. Provide efficient and effective administration of the allocation of all housing resources available to ensure that customer's needs are met and to ensure the implementation of the Council's Housing Allocation Scheme. Advertise properties and process shortlists to arrange viewings. Experience of allocating temporary &/or permanent accommodation and use of Jigsaw, as well as Home Connections or similar Choice Based Lettings system is essential. Only applicants who meet the above criteria and are available either immediately or on a short notice period (1-2 weeks) need apply for this post, as the client is looking for an immediate start.

Temporary Band 4 General Admin and Clerical post, with a particular emphasis on Finance Officer experience to work within the BHSCT Costing Department - Finance Directorate. £14.06 per hour, full time hours, 37 1/2 hours each week Ongoing temporary contract, 2-3 months initially, with review to extend as services require Essential Criteria: NVQ level 4 or equivalent qualification and TWO years Finance experience, one of which should be at Band 3 level or equivalent and experience of using computer systems in a working environment OR Five GCSEs Grade A-C (or equivalent) to include Maths/Accounts and English and THREE years Finance experience, one of which should be at Band 3 level or equivalent and experience of using computer systems in a working environment Knowledge of finance arrangements within Health & Personal Social Services. Good communication skills. Good numeracy skills. Ability to use own initiative. Ability to plan workload and achieve deadlines. Ability to supervise staff. Ability to develop good working relationships with all officers within and external to the Trust. Job Summary / Main Purpose The postholder will have the following responsibilities; -Ensure financial information is processed in accordance with procedures, in order to provide information for statutory returns, through completion of own work & through the coordination of the work of others -Assist with the preparation & completion of statutory/HPSS accounts & returns, ensuring that work is completed in line with financial timescales and legal requirements, interpreting these where necessary -Investigate complex financial enquiries, providing assistance & advice as required -Provide advice to patients, clients regarding e.g. charges, as required -Responsible for the daily management of a finance team e.g. payroll, financial accounts, as required -Ensure that work is completed in line with timetables and legal requirements, interpreting these where necessary. Main Duties / Responsibilities For each of the following, the postholder will; -work within policies and procedures where work is managed rather than supervised. -have knowledge of a range of work procedures and practices, majority non routine, and an intermediate level of theoretical knowledge. -have a detailed understanding of accounting procedures (reconciliation and balances, VAT payments and deductions, finance computer systems and ledgers, coding structures, payroll agreements and procedures, budgetary control, costing and commissioning, capital, governance.) -have knowledge of legislation as it affects own finance area, which may be acquired through formal training /experience. Accounting and Financial Services 1)Liaise with regional Shared Services Centres in management, control and review of transactional activities undertaken at these centres on behalf of the Trust. 2) Assist with management and operation of accounts payable and accounts receivable functions retained at Trust level. 3) Assist with management of the Trust's authorisation frameworks through system administration of financial systems. 4) Support end users in operation of the Trust financial systems to ensure compliance with internal and external procedures and targets. 5) Ensure adherence to prescribed procedures by all staff under their control. Liaise with Procurement and Logistics Service (PALS) and other relevant departments and external organizations to ensure that purchase of goods and services are properly controlled. 6) Receipting, processing and recording of cash and cheques received. Assist in the control of cash office function including the receipting, preparation and verification of lodgements. Maintenance of postal income register. 7) Maintenance of the charitable funds payments and receipts system. 8) Maintenance of the patients' private property payments and receipts system. Disposal of the property of discharged/deceased patients in accordance with appropriate procedures. 9) Reconciliation of relevant bank and other control accounts and resolution of queries arising. 10) Assist with month-end procedures and with queries arising during the completion of monthly reports. 11) Provide as required, information to assist with the completion of the Trust's Statutory Annual Accounts and other relevant Returns. 12) Assessment of clients contributions - collate and verify all financial information and make application for the appropriate benefits for clients going into Residential / Nursing home care. If you would like to be considered for this role or find out more, please use the link below to send your CV to Julie. All details are treated in the strictest confidence. If this role isn't quite right for you but you would like to look for a new opportunity, please get in contact with us. Applicants must ensure their CV is accurate and up to date. The CV should include your full employment history inclusive of dates, all academic achievements and full personal contact details. Apple Recruitment Services is acting as an Employment Agency in relation to this vacancy. Apple Recruitment Services is an Equal Opportunities Employer.

Your new company You will be joining a large, public-sector organisation as a Regional Development Officer. Your new role The role will mainly centre around two projects, which will require assessment of a patient entitlement in particular circumstances using the new processes. This will include monitoring progress and updating our standard operating procedures. You will work as part of a specialist team responsible for shaping and delivering guidance on access to healthcare services. This is a varied role combining project management, policy development and stakeholder engagement. You will support the planning and delivery of complex projects, ensuring outputs are delivered to agreed timelines and quality standards. The role involves researching and interpreting legislation, developing procedures and compliance processes, and producing clear guidance and training materials for staff. You will also contribute to the design and delivery of training sessions and act as a key liaison point with external bodies. In addition, you will play a role in monitoring implementation of regulatory requirements, producing reports and briefings for senior stakeholders, and supporting the supervision of support staff where required. The post offers exposure to cross-organisational working and the opportunity to influence region-wide service delivery. W hat you'll need to succeed To be successful in this role, you will demonstrate: Experience of supervising or supporting staff, ideally for at least one year A degree or relevant professional qualification with a minimum of two years' relevant experience, or significant equivalent experience in a similar development or governance-focused role Experience contributing to service reviews, investigations, or the development and implementation of operational guidance linked to legislative or regulatory requirements Strong analytical skills with the ability to interpret complex information and translate it into practical guidance Excellent written and verbal communication skills, including experience preparing reports, briefings or presentations Confidence working to tight deadlines, both independently and as part of a multidisciplinary team Good working knowledge of standard IT systems, particularly Microsoft Office The ability to build effective working relationships with a wide range of stakeholders Experience working with entitlement assessments, public-sector regulation, healthcare access, or social security-related decision-making would be advantageous but is not essential. What you'll get in return Immediate opportunity £19.78 per hour Temporary opportunity until 30/09/26 Standard 37.5-hour working week What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new company The services of Hays have been retained by our client, a large Housing Association based in Derry / Londonderry, to recruit a Housing Officer on a temporary basis for a period of 2 months with the possibility of further extension. Your new role You will be responsible for delivering a range of generic frontline housing management and customer services in accordance with the Association's policies and procedures including: Estate Management. Allocations and Void Management. Income Recovery / Rent Arrears Management. Anti-Social Behaviour Case Management. What you'll need to succeed To be considered for this position, you must possess: A 3rd level qualification with at least 1 year's relevant experience in a customer-facing role with account management experience, or; A Level 3 qualification or equivalent with a professional housing qualification and at least 1 year's relevant experience in a customer-facing role with account management experience, or; A Level 3 qualification or equivalent with at least 2 years' relevant experience in a customer-facing role with account management experience, or; A minimum of 3 years' experience working as a Housing Officer. Additionally, you must have: Experience in the business use of Microsoft Office packages including Outlook, Word and Excel. A full current driving licence and access to a car. Ideally, you will possess: Knowledge of working practices within housing organisations providing social housing. Working knowledge of the welfare benefit system and e-benefits. Working Knowledge of NIHE HMS system. What you'll get in return This position offers an immediate start and the opportunity to work with an established Housing Association. You will be paid via Hays on a weekly basis. What you need to do now Please contact Andrew McLarnon to discuss this position in confidence. Alternatively, please apply using the link attached to register your interest. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Job Title: Customer Service Officer Type: Temporary (6 weeks +) Location: Bristol Salary: £20 umbrella an hour Hours: 37 hours, 5 days in the office BRC are working closely with a housing association seeking a Customer Service Officer to join their Customer Service team on a temporary basis. This role involves acting as the first point of contact for customer enquiries, delivering an end-to-end customer service experience across multiple communication channels including telephone, email, social media and face-to-face interactions. Duties: Deliver professional and customer-focused service in line with organisational values and objectives. Respond to customer enquiries relating to repairs, housing management, tenancy management, estate management and rent accounts. Diagnose and raise repair requests, ensuring correct priorities and instructions are issued. Liaise with colleagues and contractors to resolve customer queries effectively. Handle difficult or sensitive situations calmly and professionally. Escalate safeguarding concerns and complex issues where appropriate. Maintain accurate records and update systems with customer information and service requests. Support performance targets including call quality and customer satisfaction measures. Handle confidential and sensitive information in line with GDPR requirements. Requirements: Previous experience working in a customer-focused environment. Strong communication and administrative skills. Experience dealing with customers in challenging or stressful situations. Ability to manage multiple tasks and prioritise workload effectively. Good IT skills including Microsoft Office packages. Ability to remain calm under pressure and provide effective problem solving. Knowledge of GDPR and handling sensitive information. Experience within social housing or repairs services is desirable. Benefits: - Opportunity to work within a supportive and collaborative team - Training and development opportunities - Varied and rewarding workload - Inclusive working environment For more information, please call Meg Smith on (phone number removed) or (phone number removed). To apply, please submit your CV outlining your relevant experience and qualifications. We will be reviewing applications on an ongoing basis until the position is filled.

Campaigns Officer 6-month Fixed Term Contract. Full time. Hybrid working (minimum of 2 days in the office) Location: This role can be based in any of our UK offices; Cardiff, Edinburgh, London, Warrington Salary; £39,617 per annum for Cardiff, Edinburgh, Warrington. £44,500 per annum for London (including London allowance) About us Christian Aid exists to create a world where everyone can live a full life, free from poverty. We are a global movement of people, churches and local organisations who passionately champion dignity, equality and justice worldwide. We are the changemakers, the peacemakers, the mighty of heart. We re committed to building a diverse and inclusive workplace, and recognise the value this brings in forming strong, creative and high performing teams. We welcome applications from all sections of the community, and from those with experience from outside of the voluntary sector. And no, you don t have to be Christian to work here we encourage people of all faiths and none to apply. We just ask that everyone lives out our values of dignity, equality, justice and love. We value a good work-life balance, so we re open to part-time and flexible working. We also offer hybrid working for our office-based colleagues. About the role Reporting in to the Campaigns Advisor, the Campaigns Officer will lead on the delivery of Christian Aid campaigns aimed at both movement building (through the development of supporters agency and ability to lead campaigns), and mobilisation (encouraging key audiences in the church and the wider to public to achieve strategic policy, legislative and culture change). The post-holder will be develop and deliver high impact plans, tactics and activities that align with the strategies developed for campaigns, in relation to supporting churches and community groups (with a focus on Black Christians, Pentecostal and Charismatic Churches, and young adult Christians) and mobilising supporters to engage advocacy targets in political, private sector or in church environments. Some of the main areas of responsibility for the Campaigns Officer include: Develop and implement movement building and mobilisation strategies, tactics and plans for Christian Aid's core campaigns, proactively identifying opportunities for meaningful change. Materials are created, communications events are developed and delivered, and campaign tools are rolled out for target audiences that engage and inspire a deeper understanding of how to approach global justice and poverty issues; and that engage and inspire them to undertake campaign actions and maximise impact. Organising opportunities are developed, tested and learnt from to support churches and other public audiences in the delivery of core campaigns. Digital opportunities are maximised to mobilise church and other public audiences at scale to influence advocacy targets on core campaigns. Young Adult Christians are resourced and supported, deepening their understanding about issues of global justice and poverty, and empower their own agency to tackle these issues and to be a key part of campaigns. Organising and power building principles are embedded in campaign strategies and tactics and meet organisational values and goals. Ensure coalition campaigning is influenced and/or led (where appropriate) by Christian Aid and meets organisational values and goals. Campaigns Volunteer roles are created, recruited and effectively managed, creating a culture of continuous learning and improvement. Collaborate with staff across IPE, ensuring they are supported to engage their key audiences and involved with movement building and mobilisation, embracing a team mindset aligned with organisational values and goals. This role is a fixed term contract for a period of around 6-months About you Who we are looking for: Essential: Knowledge of campaigning, activism and organising methodologies and techniques: how to promote a campaign and mobilise a wide range of supporters to win campaigns. Proven project management skills. Experience of campaigning (preferably in a community or church-based context) and movement building including digital campaigning, resource-production, event management, writing and marketing. The ability to communicate complex messages creatively and effectively to diverse audiences through a range of different media. Experience of breaking down complex issues into engaging and accessible material, e.g. leaflets, flyers, posters, web content, e-actions and social networking tools. The ability to work collaboratively with a wide range of stakeholders at all levels of an organisation. The ability to lead workshops and facilitate training. Substantial experience of developing or supporting networks of activist groups. Demonstrable understanding of UK churches in their diversity and of the UK campaigning environment. Strong mentoring skills Desirable: Experience of delivering campaigns and movement building within a Christian/Church context. Experience working with young adults and young people. Experience of public speaking. Experience of lobbying and/or advocacy. Further information At Christian Aid we strive to be an inclusive and diverse employer and recognise the value that this brings in helping to build strong, creative and high performing teams. We are actively encouraging racialised minorities, LGBTQ+, people with disabilities, returning parents or carers who are re-entering work after a career break, people with caring responsibilities, people from low socioeconomic backgrounds, women, and older workers to apply. This is because these groups are under-represented within our teams, especially at senior level, and we recognise and value the contributions members of these groups make to strong, creative and high performing teams. We have a strong Christian ethos and we encourage applications from all faiths. Applicants will be expected to demonstrate an understanding of and sympathy with Christian Aid s faith identity. All successful candidates will require a DBS/police check appropriate to the role and location and a Counter Terrorism Sanction check as part of your clearance for commencing your role with us. We also participate in the Inter Agency Misconduct Disclosure Scheme . In line with this Scheme, we will request information as part of the referencing process from job applicants previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of these recruitment procedures. This role requires applicants to have the right to live and work in the country where this position is based and undertake the role that you have been offered. If you are successful and we make you an offer for the role, we will be required to conduct a right to work check on your immigration status in the UK. We will contact you regarding the documentation you will need to provide to evidence this.

Housing Advice Officer needed! Salary: 20.98ph Location: Mandela House, CB2 Hours: Monday - Friday 9am - 5pm 37hs a week Till July 2026 The purpose of this role is: To provide specialist and comprehensive housing advice and options to members of the public and delivering the Council's statutory homelessness functions, focussed on preventing and relieving homelessness while managing expectations. The post holder will assess customers' needs and housing options, agreeing these in the form of a 'personal housing plan'. For customers who are threatened with homelessness this will mean working to prevent homelessness or identify alternative housing options. The post holder will be responding to immediate homelessness situations and arranging placement in emergency accommodation. Where a homeless application is triggered, the post holder will make key decisions about whether the Council's statutory duties have been discharged and issue formal decision notifications. Work with colleagues and other professionals to offer enhanced housing options which address the problems that are the root cause of the homelessness with a view to securing and sustaining accommodation. The post holder will be offering housing advice pertaining to landlord and tenant law; housing rights; defending possession proceedings and assessing housing need with reference to the Lettings Policy and sub-regional Choice Based Lettings system. The role will bring the post holder into contact with customers with a range of needs. Some are complex, including mental health, substance misuse, offending history, abuse and exploitation and require an objective, empathetic, non-judgemental approach. Experience: Demonstrable experience of providing high level customer service Practical experience of providing complex advice to the public Practical experience of negotiating and exerting influence to achieve desired outcomes Interpreting and applying complex information including legislation, guidance and caselaw Experience of working effectively on your own initiative Experience of contributing and working effectively as part of a team and wider organisation Knowledge: Legislation and guidance pertaining to homelessness, housing, social housing allocations and associated public sector provisions Understanding of the challenges faced by those experiencing homelessness Apply today! Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

(Please note that applicants are usually appointed at the bottom of the relevant band based on fairness and our pay scales) Interview Dates: Wednesday 27th May 2026, Thursday 28th May 2026 & Friday 29th May 2026 Are you looking for a rewarding role working for an intersectional feminist organisation? If so, we have an incredible opportunity for you to join our People and Culture team as a Fundraising Officer (Corporate/Philanthropy) at Solace Women's Aid. You will be joining a team of committed and inspiring individuals whose dedication has saved the lives of thousands of women, men and children in the capital. We are looking for friendly and diligent individuals to join our services and help us make a difference. Our core values reflect our history and were developed in consultation with staff and service users. Feminism and intersectionality are key to our work and we are committed to the principles of being survivor-led, trauma-informed, empowering, diverse, anti-racist and anti-discriminatory. About the Service Income generation and fundraising at Solace is ambitious, dynamic and rewarding. This role is situated within the Business Development team working alongside our award-winning Communications, Partnerships & Public Affairs team. We are seeking forward thinking, creative and motivated individuals who can manage both community and challenge events as well as wider fundraising support. This is an important time for Solace and this role will contribute to achieve sustainable growth to support our work to end violence against woman and girls. Above all, the team is dedicated to developing innovative responses that reflect the evolving ways women experience violence. The team is seeking to generate £2m+ net new income in the year ahead. About the Role We are looking for a passionate Fundraising Officer to join our team, delivering a range of fundraising initiatives. Join a dynamic and forward thinking team as we grow our fundraising capacity and explore new income opportunities, helping to secure vital funds for our life saving services. Working closely with the Fundraising Manager, this role will be vital in achieving our fundraising strategy and income targets. Now is a really exciting time for Solace as we embark on a fresh organisational strategy backed by a new and ambitious fundraising strategy. You ll be part of a friendly, collaborative and high achieving team, with opportunities to get involved across all fundraising activities, including helping to grow Solace s high value fundraising from corporates, trusts and foundations, and major donors. You ll have the opportunity to grow your skills, knowledge and confidence across key fundraising streams, including special events, digital fundraising, trusts and foundations, community and challenge events, and corporate partnerships.This will be a varied role in a fast-paced environment, suited to someone looking to take the next step in their fundraising career. You ll contribute to the wider objectives of the Business Development Team, particularly within Fundraising, by helping to build strong relationships and partnerships, raise the organisation s profile and income, and work collaboratively with colleagues. About You The successful candidate will bring proven experience in delivering community fundraising, alongside excellent written and verbal communication skills and the ability to engage effectively with diverse audiences across a range of formats. They will have knowledge of developing social media content and producing branded publicity materials, as well as strong organisational and project management skills, with a keen eye for detail and the ability to manage multiple priorities simultaneously. The role requires confidence with IT systems, including Microsoft Office Suite, Outlook and CRM databases, with experience of Salesforce and creative design tools such as Canva being desirable. A strong understanding of, and commitment to, equity, diversity and inclusion, particularly within the context of the Violence Against Women and Girls (VAWG) sector, is essential. The postholder will be committed to continuous learning and professional development and will be able to work both independently and collaboratively, using initiative and sound judgement as part of a team. What we can offer you We provide a comprehensive benefits package to all our employees, including: Flexible working Focus on learning and development (internal career progression and training) Generous holiday entitlement Employer pension contribution Family-friendly leave and enhanced maternity pay Access to Inclusion Networks Daily clinical debriefing Employee Assistance Programme providing free 24/7 support and advice Employee Benefits Platform offering staff discounts, benefits and savings Flow & Restore yoga classes Meditation sessions Cycle to Work Scheme How to apply When applying for this role, kindly highlight in your Supporting Statement how your values, knowledge, transferrable skills, and experience align with each point within the following sections of the Job Profile Document: Values, Behaviours & Competencies Knowledge, Experience and Skills Solace Women's Aid values diversity, promotes equity, and challenges discrimination. We encourage and welcome applications from candidates of diverse cultures, abilities, perspectives, and lived experiences. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay, and benefits. Our Inclusion Networks support staff with protected characteristics and offer inclusive spaces to connect. We are a Disability Confident Employer and committed to an inclusive and accessible recruitment process. We anticipate and provide reasonable adjustments as needed and support employees who acquire a disability or long-term health condition, enabling them to stay in work. This service is run by women for women and is therefore restricted to female applicants under the Equality Act 2010, Schedule 9, and Part 1. Section 7(2) e of the Sex Discrimination Act 1975 apply. The post is exempt from the Rehabilitation of Offenders Act. As part of safer recruitment practices, we carry out pre-employment checks including references, Disclosure and Barring Service (DBS) and right to work in the UK checks. No agencies.

Contract: Until September 2026 Location: Fully Remote Hours: Full Time Start: ASAP We are seeking an experienced SEN Tribunal Officer to join a Local Authority on a fully remote basis. This role involves managing a busy caseload of EHCP appeals and representing the council at tribunal hearings. Key Responsibilities: Manage a caseload of 30-40 cases Represent the council at tribunal hearings Liaise confidently with legal, education, health, and social care professionals Prepare high-quality submissions, case summaries, and evidence packs Ensure compliance with deadlines and court directions under the SEND Code of Practice Key Experience: Strong working knowledge of SEND legislation and tribunal process Proven track record managing complex EHCP appeals Clear communicator, skilled in mediation and dispute resolution Highly organised and resilient under pressure This is an ideal opportunity for a skilled SEN professional looking for a fully remote, high-impact role within local government. If you would like to be considered, please apply today.