Salary -£40-46k per annum- Dependant on experience Location -Witney, Oxfordshire This is an office-based role - no agencies please. About us Beyond Your Brand is a small but rapidly growing digital marketing agency based in Witney, West Oxfordshire. We have over 250 clients ranging from small independent businesses to multi-national household names. We also support a considerable number of charities with their online presence, primarily in the form of Google Ad Grant management. We are very data-driven and our digital marketing strategies have assisted many companies in significantly increasing their online presence. We're looking for an experienced, results-driven Head of PPC / Paid Media to lead our brilliant PPC team and help take it to the next level. This is a pivotal role for the business: you'll be responsible for thestrategy, performance and developmentof paid media across a portfolio of key clients, while heading up a small team delivering excellent work day-to-day. You'll combine hands on expertise with leadership, owning high-impact accounts, setting best practice, and ensuring the team delivers consistent, measurable results across search, shopping and paid social. Your responsibilities will include: Owning and evolving the paid media strategy across Google Ads, Microsoft Ads (Bing), Google Merchant Center / Shopping, and paid social channels (e.g. Meta, LinkedIn, TikTok, depending on client requirements). Leading, coaching and developing a small PPC/Paid Media team (day to day support, training plans, quality control, workload planning and progression). Remaining hands on with delivery: planning, building and optimising campaigns across: Search, Shopping, Performance Max, Display, YouTube (where relevant) Microsoft Ads equivalents, including Shopping (where relevant) Paid social campaigns to support lead gen, ecommerce and brand objectives Managing significant budgets responsibly, with a focus on performance, efficiency and scaling what works. Setting measurable goals and KPIs (ROAS/CPA/CPL, conversion rate, impression share, pipeline value, etc.) and holding the team accountable to them. Overseeing Google Merchant Center set-up and best practice (feeds, diagnostics, product approval issues, promotions, shipping/tax settings where relevant, and working with teams/clients to resolve feed problems). Shaping and implementing testing roadmaps (creative, landing pages, audiences, bidding strategies, feed experiments, incrementality where possible). Ensuring tracking and measurement are robust: GA4 reporting, conversion actions, attribution considerations, and working knowledge of Google Tag Manager (plus collaborating with web/SEO teams where required). Producing and improving reporting frameworks: delivering monthly/quarterly reporting and translating data into clear, strategic recommendations clients can action. Building long term relationships with clients through regular meeting, as well as understanding business objectives, proactively identifying opportunities, and communicating performance clearly and confidently. Leading internal client teams to ensure timely delivery of projects that impact paid performance (landing pages, CRO improvements, creative briefs, tracking updates). Contributing to new business pitches/proposals: audits, account reviews, forecasting and outlining the approach to strategy. Staying up to date with platform changes, industry trends, and new features, then embedding best practice into team processes. The right person will have the following skills : Significant hands on experience planning and running PPC and paid social campaigns, with clear examples of strong outcomes (e.g. ROAS growth, CPA reduction, lead quality improvements). Strong platform expertise across Google Ads and Microsoft Ads, with solid experience in Merchant Center / Shopping (and confidence troubleshooting feed issues). Experience leading a team (or mentoring/coaching others) and a genuine desire to help people improve. Comfortable with feedback, process and performance management. Confident, commercial mindset: you can tie campaign performance to business goals and explain trade offs clearly (budget allocation, scaling, diminishing returns, channel mix). Strong working knowledge of Google Analytics (GA4) and confidence using data to tell the story of performance. Working knowledge of Google Tag Manager and conversion tracking best practice. Excellent written communication and attention to detail. Client comms and reporting must be accurate and polished. Excellent time management and prioritisation. Comfortable managing multiple accounts/projects while guiding others to do the same. Positive, energetic and a great communicator within a team and with clients. Aside from a competitive salary, we offer: 24 days holiday, plus bank holidays and birthdays off. The chance to be part of a passionate, hard working, expanding team. Training budgets to discover new ideas and broaden your working knowledge. Tea, coffee, soft drinks, fruit, biscuits and pick 'n mix on demand. Something a little stronger on those special occasions when there's something to celebrate! Monthly team lunches. Regular company socials, including summer and Christmas parties. A kudos scheme to reward amazing work. A great working environment. Chance to buy extra holiday Where you'll be working: We love teamwork and collaboration, so we're keen to have staff on site as much as possible. It helps with communication, team building and progression. That said, we are flexible and are happy for our staff to work from home one day per week. Our office is in Witney, West Oxfordshire so applicants must be able to commute there. Beyond Your Brand is an Equal Opportunities employer. Find out about our work in all things marketing! Let us help you and your business grow.
Mar 26, 2026
Full time
Salary -£40-46k per annum- Dependant on experience Location -Witney, Oxfordshire This is an office-based role - no agencies please. About us Beyond Your Brand is a small but rapidly growing digital marketing agency based in Witney, West Oxfordshire. We have over 250 clients ranging from small independent businesses to multi-national household names. We also support a considerable number of charities with their online presence, primarily in the form of Google Ad Grant management. We are very data-driven and our digital marketing strategies have assisted many companies in significantly increasing their online presence. We're looking for an experienced, results-driven Head of PPC / Paid Media to lead our brilliant PPC team and help take it to the next level. This is a pivotal role for the business: you'll be responsible for thestrategy, performance and developmentof paid media across a portfolio of key clients, while heading up a small team delivering excellent work day-to-day. You'll combine hands on expertise with leadership, owning high-impact accounts, setting best practice, and ensuring the team delivers consistent, measurable results across search, shopping and paid social. Your responsibilities will include: Owning and evolving the paid media strategy across Google Ads, Microsoft Ads (Bing), Google Merchant Center / Shopping, and paid social channels (e.g. Meta, LinkedIn, TikTok, depending on client requirements). Leading, coaching and developing a small PPC/Paid Media team (day to day support, training plans, quality control, workload planning and progression). Remaining hands on with delivery: planning, building and optimising campaigns across: Search, Shopping, Performance Max, Display, YouTube (where relevant) Microsoft Ads equivalents, including Shopping (where relevant) Paid social campaigns to support lead gen, ecommerce and brand objectives Managing significant budgets responsibly, with a focus on performance, efficiency and scaling what works. Setting measurable goals and KPIs (ROAS/CPA/CPL, conversion rate, impression share, pipeline value, etc.) and holding the team accountable to them. Overseeing Google Merchant Center set-up and best practice (feeds, diagnostics, product approval issues, promotions, shipping/tax settings where relevant, and working with teams/clients to resolve feed problems). Shaping and implementing testing roadmaps (creative, landing pages, audiences, bidding strategies, feed experiments, incrementality where possible). Ensuring tracking and measurement are robust: GA4 reporting, conversion actions, attribution considerations, and working knowledge of Google Tag Manager (plus collaborating with web/SEO teams where required). Producing and improving reporting frameworks: delivering monthly/quarterly reporting and translating data into clear, strategic recommendations clients can action. Building long term relationships with clients through regular meeting, as well as understanding business objectives, proactively identifying opportunities, and communicating performance clearly and confidently. Leading internal client teams to ensure timely delivery of projects that impact paid performance (landing pages, CRO improvements, creative briefs, tracking updates). Contributing to new business pitches/proposals: audits, account reviews, forecasting and outlining the approach to strategy. Staying up to date with platform changes, industry trends, and new features, then embedding best practice into team processes. The right person will have the following skills : Significant hands on experience planning and running PPC and paid social campaigns, with clear examples of strong outcomes (e.g. ROAS growth, CPA reduction, lead quality improvements). Strong platform expertise across Google Ads and Microsoft Ads, with solid experience in Merchant Center / Shopping (and confidence troubleshooting feed issues). Experience leading a team (or mentoring/coaching others) and a genuine desire to help people improve. Comfortable with feedback, process and performance management. Confident, commercial mindset: you can tie campaign performance to business goals and explain trade offs clearly (budget allocation, scaling, diminishing returns, channel mix). Strong working knowledge of Google Analytics (GA4) and confidence using data to tell the story of performance. Working knowledge of Google Tag Manager and conversion tracking best practice. Excellent written communication and attention to detail. Client comms and reporting must be accurate and polished. Excellent time management and prioritisation. Comfortable managing multiple accounts/projects while guiding others to do the same. Positive, energetic and a great communicator within a team and with clients. Aside from a competitive salary, we offer: 24 days holiday, plus bank holidays and birthdays off. The chance to be part of a passionate, hard working, expanding team. Training budgets to discover new ideas and broaden your working knowledge. Tea, coffee, soft drinks, fruit, biscuits and pick 'n mix on demand. Something a little stronger on those special occasions when there's something to celebrate! Monthly team lunches. Regular company socials, including summer and Christmas parties. A kudos scheme to reward amazing work. A great working environment. Chance to buy extra holiday Where you'll be working: We love teamwork and collaboration, so we're keen to have staff on site as much as possible. It helps with communication, team building and progression. That said, we are flexible and are happy for our staff to work from home one day per week. Our office is in Witney, West Oxfordshire so applicants must be able to commute there. Beyond Your Brand is an Equal Opportunities employer. Find out about our work in all things marketing! Let us help you and your business grow.
Stakeholder & Engagement Manager - 6-Month Contract (Inside IR35) Rate: Inside IR35 Location: London (3 days per week onsite) Clearance: BPSS Contract Length: 6 months A leading central government organisation is seeking an experienced Stakeholder & Engagement Manager to support a high-impact programme focused on strengthening digital, cyber and workforce capability across government. This role sits at the centre of cross-government collaboration, driving engagement, communication and community building across multiple departments. About the Role You will deliver engagement and communications activity across key digital and cyber capability programmes, working closely with cross-government communities. The role involves creating and coordinating impactful content, events and engagement initiatives that drive collaboration and support major capability improvements across government. What You'll Do Deliver high-impact engagement initiatives including content, social media, press activity, events and audience analysis. Support the Cyber Capability Delivery Manager in engaging cross-government cyber communities and progressing key objectives. Build connections across departments, gathering insights and strengthening collaboration. Plan, organise and promote a calendar of virtual, in-person, regional and London-based events and meetings. Enhance cross-government engagement and support workforce capability strategies. Manage diverse stakeholder groups with competing priorities. Simplify complex, fast-moving information and communicate clearly with stakeholders. Proactively identify risks, raise concerns and support issue resolution in a fast-paced environment. Who You Are You will bring: Experience working in central government (essential). A background in communications and engagement (essential). Strong writing and editing skills, with the ability to tailor content for different audiences. Significant experience building and maintaining effective stakeholder relationships. Confidence operating in fast-paced and ambiguous environments. High levels of collaboration, energy and the ability to influence and inspire. Experience planning and delivering virtual and in-person events. Strong analytical skills to understand complex policy or technical topics quickly. Ability to operate independently with minimal oversight. Confidence to challenge stakeholders constructively. Desirable Experience Project or programme delivery experience Events management Social media management (manager or assistant level) Copywriting and content development Key Attributes Works at pace Comfortable with ambiguity Proactive in raising questions or concerns Clear written and verbal communication
Mar 26, 2026
Contractor
Stakeholder & Engagement Manager - 6-Month Contract (Inside IR35) Rate: Inside IR35 Location: London (3 days per week onsite) Clearance: BPSS Contract Length: 6 months A leading central government organisation is seeking an experienced Stakeholder & Engagement Manager to support a high-impact programme focused on strengthening digital, cyber and workforce capability across government. This role sits at the centre of cross-government collaboration, driving engagement, communication and community building across multiple departments. About the Role You will deliver engagement and communications activity across key digital and cyber capability programmes, working closely with cross-government communities. The role involves creating and coordinating impactful content, events and engagement initiatives that drive collaboration and support major capability improvements across government. What You'll Do Deliver high-impact engagement initiatives including content, social media, press activity, events and audience analysis. Support the Cyber Capability Delivery Manager in engaging cross-government cyber communities and progressing key objectives. Build connections across departments, gathering insights and strengthening collaboration. Plan, organise and promote a calendar of virtual, in-person, regional and London-based events and meetings. Enhance cross-government engagement and support workforce capability strategies. Manage diverse stakeholder groups with competing priorities. Simplify complex, fast-moving information and communicate clearly with stakeholders. Proactively identify risks, raise concerns and support issue resolution in a fast-paced environment. Who You Are You will bring: Experience working in central government (essential). A background in communications and engagement (essential). Strong writing and editing skills, with the ability to tailor content for different audiences. Significant experience building and maintaining effective stakeholder relationships. Confidence operating in fast-paced and ambiguous environments. High levels of collaboration, energy and the ability to influence and inspire. Experience planning and delivering virtual and in-person events. Strong analytical skills to understand complex policy or technical topics quickly. Ability to operate independently with minimal oversight. Confidence to challenge stakeholders constructively. Desirable Experience Project or programme delivery experience Events management Social media management (manager or assistant level) Copywriting and content development Key Attributes Works at pace Comfortable with ambiguity Proactive in raising questions or concerns Clear written and verbal communication
About the opportunity Turn your digital passion into a professional career, Send your CV to us, complete the fully-funded course and get a certified qualification. If you have an eye for design and a natural understanding of social media, it is time to professionalise those skills. Netcom Training's fully-funded Social Media and Web Design course provides the exact technical and strategic knowledge that modern digital employers are actively hiring for. This programme takes you beyond basic posting. You will learn the principles of User Experience and User Interface design, how to establish a business in the digital age and how to deploy techniques for Search Engine Optimisation. Whether you aim to become a Social Media Manager or a Digital Communications Assistant, this course offers a structured pathway into the creative sector. Course Details Duration: 13 weeks part-time, Mon-Thurs 6-9pm Format: Online, practical workshops Qualification: Netcom Certificate of Completion (Level 3) What you'll learn You will develop a robust, commercial skillset across key digital disciplines: Social Media Management: Learn how to strategically manage platforms like Meta, TikTok and Pinterest. Web Development: Use no-code applications to create websites and gain a minimal, light-touch introduction to programming languages such as HTML and CSS. UX/UI Design: Master the principles of User Experience and User Interface design. Content & Branding: Develop effective branding strategies and learn how to optimise content. Customer Strategy: Identify and map customer personas and journeys. Business Setup: Learn the essentials of establishing a business in the digital age. Income Streams: Explore modern revenue models including affiliate marketing and digital products. Career Pathway Successful participants are positioned for creative digital roles such as Social Media Manager, Digital Communications Assistant or Entry Level Content Author. Upon completion of this course, your profile will be marketed to our exclusive network of hiring partners with active roles and you will be guaranteed a dedicated career coach. Eligibility This is a government-funded opportunity. To apply, you must: Live in the London (GLA) region. Be aged 19 or over. Earn below the gross annual wage cap of £27,007.76 . Have basic IT skills. Not currently be undertaking other government-funded training. Cost This is a fully-funded training course with no fees. Complete the learning to build your creative portfolio and access our dedicated career support and hiring network.
Mar 26, 2026
Full time
About the opportunity Turn your digital passion into a professional career, Send your CV to us, complete the fully-funded course and get a certified qualification. If you have an eye for design and a natural understanding of social media, it is time to professionalise those skills. Netcom Training's fully-funded Social Media and Web Design course provides the exact technical and strategic knowledge that modern digital employers are actively hiring for. This programme takes you beyond basic posting. You will learn the principles of User Experience and User Interface design, how to establish a business in the digital age and how to deploy techniques for Search Engine Optimisation. Whether you aim to become a Social Media Manager or a Digital Communications Assistant, this course offers a structured pathway into the creative sector. Course Details Duration: 13 weeks part-time, Mon-Thurs 6-9pm Format: Online, practical workshops Qualification: Netcom Certificate of Completion (Level 3) What you'll learn You will develop a robust, commercial skillset across key digital disciplines: Social Media Management: Learn how to strategically manage platforms like Meta, TikTok and Pinterest. Web Development: Use no-code applications to create websites and gain a minimal, light-touch introduction to programming languages such as HTML and CSS. UX/UI Design: Master the principles of User Experience and User Interface design. Content & Branding: Develop effective branding strategies and learn how to optimise content. Customer Strategy: Identify and map customer personas and journeys. Business Setup: Learn the essentials of establishing a business in the digital age. Income Streams: Explore modern revenue models including affiliate marketing and digital products. Career Pathway Successful participants are positioned for creative digital roles such as Social Media Manager, Digital Communications Assistant or Entry Level Content Author. Upon completion of this course, your profile will be marketed to our exclusive network of hiring partners with active roles and you will be guaranteed a dedicated career coach. Eligibility This is a government-funded opportunity. To apply, you must: Live in the London (GLA) region. Be aged 19 or over. Earn below the gross annual wage cap of £27,007.76 . Have basic IT skills. Not currently be undertaking other government-funded training. Cost This is a fully-funded training course with no fees. Complete the learning to build your creative portfolio and access our dedicated career support and hiring network.
Hybrid working We're hiring a Media Performance Manager to drive growth across digital and offline channels in a fast-paced e-commerce business. You'll be responsible for delivering profitable revenue, scaling customer acquisition, and maximising return on media investment across the full funnel.Key Responsibilities Own and deliver the media performance strategy to drive revenue and customer growth Plan and execute integrated campaigns across digital and offline channels Manage and optimise paid search, paid social, programmatic display, and video Oversee offline media (TV, press, direct mail) to drive online sales Analyse performance using GA4 and other platforms to identify optimisation opportunities Lead attribution and incrementality testing across channels Manage media budgets, forecasting, and spend allocation Collaborate with internal teams and external agencies Line manage 2 team members Requirements 5-7+ years' experience in performance marketing or e-commerce media Strong hands-on experience with digital advertising platforms Experience running integrated online and offline campaigns Strong understanding of KPIs such as ROAS, CPA, LTV, and conversion rate Confident using GA4 and performance analytics tools Experience managing large budgets and delivering against targets Background in e-commerce, retail, or DTC brands preferred What's on Offer Opportunity to drive measurable business growth Exposure to both digital and offline media channels Fast-paced, collaborative environment Clear ownership and impact within the role
Mar 26, 2026
Full time
Hybrid working We're hiring a Media Performance Manager to drive growth across digital and offline channels in a fast-paced e-commerce business. You'll be responsible for delivering profitable revenue, scaling customer acquisition, and maximising return on media investment across the full funnel.Key Responsibilities Own and deliver the media performance strategy to drive revenue and customer growth Plan and execute integrated campaigns across digital and offline channels Manage and optimise paid search, paid social, programmatic display, and video Oversee offline media (TV, press, direct mail) to drive online sales Analyse performance using GA4 and other platforms to identify optimisation opportunities Lead attribution and incrementality testing across channels Manage media budgets, forecasting, and spend allocation Collaborate with internal teams and external agencies Line manage 2 team members Requirements 5-7+ years' experience in performance marketing or e-commerce media Strong hands-on experience with digital advertising platforms Experience running integrated online and offline campaigns Strong understanding of KPIs such as ROAS, CPA, LTV, and conversion rate Confident using GA4 and performance analytics tools Experience managing large budgets and delivering against targets Background in e-commerce, retail, or DTC brands preferred What's on Offer Opportunity to drive measurable business growth Exposure to both digital and offline media channels Fast-paced, collaborative environment Clear ownership and impact within the role
Harris Hill is delighted to be working with an award-winning charity and fintech pioneer, to recruit a Content Marketing Manager for a maternity cover contract. This is a key role in the Marketing and Charities team, acting as the lead content and creative specialist, shaping campaigns, storytelling and brand presence to grow awareness and showcase impact. You'll take ownership of overall content strategy and delivery across all channels, digital and offline channels, including social, web and media relations, leading both strategy and hands-on delivery. Key responsibilities include: Leading content strategy and managing the content calendar Creating and delivering multi-channel campaigns and creative assets Overseeing digital channels, including website and social Acting as brand guardian across all content and communications Using data and insights to optimise performance We're looking for: Proven experience in content marketing, from strategy, planning to execution Strong creative and copywriting skills Strong hands-on design skills using Adobe Creative Suite (Photoshop, Illustrator, InDesign) and Canva. Experience across digital, social and campaign delivery Experience with website and email management tools including WordPress, Mailchimp and Eventbrite. Strong understanding of multi-channel marketing, including digital, print, and in-store (desirable). A proactive, collaborative approach and passion for purpose-driven work Join an award-winning charity using technology to make giving simple and impactful. They provide an environment where you can innovate, test and learn. 12 month maternity cover contract, starting end of May/ early June 2026. Full-time hours. Hybrid working - 2 days in the office, 3 days working from home. The office is in the City of London. Salary £42,000- £44,000 28 days annual leave, plus bank holidays. Regular team off-site days and social activities. Fantastic personal and professional development opportunities. Access to working with influential leaders. Closing date: 9am Tuesday 7 th April. Please apply now for more information. As leading charity recruitment specialists and a certified B Corp , Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Mar 26, 2026
Full time
Harris Hill is delighted to be working with an award-winning charity and fintech pioneer, to recruit a Content Marketing Manager for a maternity cover contract. This is a key role in the Marketing and Charities team, acting as the lead content and creative specialist, shaping campaigns, storytelling and brand presence to grow awareness and showcase impact. You'll take ownership of overall content strategy and delivery across all channels, digital and offline channels, including social, web and media relations, leading both strategy and hands-on delivery. Key responsibilities include: Leading content strategy and managing the content calendar Creating and delivering multi-channel campaigns and creative assets Overseeing digital channels, including website and social Acting as brand guardian across all content and communications Using data and insights to optimise performance We're looking for: Proven experience in content marketing, from strategy, planning to execution Strong creative and copywriting skills Strong hands-on design skills using Adobe Creative Suite (Photoshop, Illustrator, InDesign) and Canva. Experience across digital, social and campaign delivery Experience with website and email management tools including WordPress, Mailchimp and Eventbrite. Strong understanding of multi-channel marketing, including digital, print, and in-store (desirable). A proactive, collaborative approach and passion for purpose-driven work Join an award-winning charity using technology to make giving simple and impactful. They provide an environment where you can innovate, test and learn. 12 month maternity cover contract, starting end of May/ early June 2026. Full-time hours. Hybrid working - 2 days in the office, 3 days working from home. The office is in the City of London. Salary £42,000- £44,000 28 days annual leave, plus bank holidays. Regular team off-site days and social activities. Fantastic personal and professional development opportunities. Access to working with influential leaders. Closing date: 9am Tuesday 7 th April. Please apply now for more information. As leading charity recruitment specialists and a certified B Corp , Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Marketing Manager Location: Shepperton, Surrey Salary: £30,000-£35,000 DOE Contract: Full-Time A client of mine is recruiting for an ambitious and creative Marketing Manager to join a fast-growing luxury events and fundraising organisation. This role is perfect for someone who is ready for the next step in their career - someone confident across the full marketing mix and motivated to develop and eventually lead a growing marketing team as the business continues to expand. About the Role The successful candidate will take ownership of the organisation's marketing strategy, creative output, and digital presence. They will play a central role in shaping the brand, producing high-quality visual and written content, and elevating visibility across social, web, email, and partner channels. Responsibilities include delivering digital marketing, creating content, and supporting the promotion of events and partnerships. As the company continues to grow, this role will naturally evolve into a leadership position, offering the opportunity to help build a scalable marketing function. Key Responsibilities Marketing Strategy & Brand Management Own and deliver the digital marketing strategy. Grow overall brand visibility and awareness across all channels. Oversee brand consistency and ensure all marketing output reflects a premium, polished identity. Collaborate closely with internal teams across events, fundraising, and membership. Creative Direction & Design Produce high-quality creative assets such as: pitch decks brochures and client materials social media graphics event collateral sponsorship packs email assets Maintain and improve brand libraries, templates, and design resources. Content & Campaign Management Plan and execute digital campaigns to support engagement, event attendance, and membership growth. Own the content calendar and deliver consistent, on-brand content. Track and analyse campaign performance, refining activity based on KPIs. Support business development with strong copy and visually engaging marketing assets. Leadership & Team Growth Contribute to building the foundations of a scalable marketing function. Take initiative in improving processes, workflows, and creative standards. Demonstrate readiness to mentor and develop future team members , progressing into a leadership role as the department grows. About You A creative marketer with strong design skills and experience across the full marketing mix. Ready for a step up with the ambition to lead a team in the near future. Confident producing creative assets, campaigns, and content that elevate brand presence. Highly organised with a strong eye for detail and brand consistency. Comfortable working cross-functionally in a fast-paced, premium environment. What's on Offer Competitive salary (£30,000-£35,000 DOE). Based in Shepperton, Surrey . Opportunity to help shape and grow a marketing function from within a high-performing, creative organisation. Exposure to luxury events, premium hospitality experiences, and impactful fundraising campaigns. Supportive, ambitious, and dynamic team culture.
Mar 26, 2026
Full time
Marketing Manager Location: Shepperton, Surrey Salary: £30,000-£35,000 DOE Contract: Full-Time A client of mine is recruiting for an ambitious and creative Marketing Manager to join a fast-growing luxury events and fundraising organisation. This role is perfect for someone who is ready for the next step in their career - someone confident across the full marketing mix and motivated to develop and eventually lead a growing marketing team as the business continues to expand. About the Role The successful candidate will take ownership of the organisation's marketing strategy, creative output, and digital presence. They will play a central role in shaping the brand, producing high-quality visual and written content, and elevating visibility across social, web, email, and partner channels. Responsibilities include delivering digital marketing, creating content, and supporting the promotion of events and partnerships. As the company continues to grow, this role will naturally evolve into a leadership position, offering the opportunity to help build a scalable marketing function. Key Responsibilities Marketing Strategy & Brand Management Own and deliver the digital marketing strategy. Grow overall brand visibility and awareness across all channels. Oversee brand consistency and ensure all marketing output reflects a premium, polished identity. Collaborate closely with internal teams across events, fundraising, and membership. Creative Direction & Design Produce high-quality creative assets such as: pitch decks brochures and client materials social media graphics event collateral sponsorship packs email assets Maintain and improve brand libraries, templates, and design resources. Content & Campaign Management Plan and execute digital campaigns to support engagement, event attendance, and membership growth. Own the content calendar and deliver consistent, on-brand content. Track and analyse campaign performance, refining activity based on KPIs. Support business development with strong copy and visually engaging marketing assets. Leadership & Team Growth Contribute to building the foundations of a scalable marketing function. Take initiative in improving processes, workflows, and creative standards. Demonstrate readiness to mentor and develop future team members , progressing into a leadership role as the department grows. About You A creative marketer with strong design skills and experience across the full marketing mix. Ready for a step up with the ambition to lead a team in the near future. Confident producing creative assets, campaigns, and content that elevate brand presence. Highly organised with a strong eye for detail and brand consistency. Comfortable working cross-functionally in a fast-paced, premium environment. What's on Offer Competitive salary (£30,000-£35,000 DOE). Based in Shepperton, Surrey . Opportunity to help shape and grow a marketing function from within a high-performing, creative organisation. Exposure to luxury events, premium hospitality experiences, and impactful fundraising campaigns. Supportive, ambitious, and dynamic team culture.
My client in East London are looking for a Team Manager in the Children's placement team who is passionate about improving outcomes for young people and thrives in a supportive, collaborative environment. The post is for a Team Manager in the Placements Team within Corporate parenting and will be responsible for commissioning placements. This will include working in compliance with statutory social work regulations and standards. The team caters to commissioning of all types of alternative homes for Children and young people 0-25 years. You will have management responsibility of social workers and non-social worker staff within the team. Educational Qualification Degree level OR Registered Social Worker Essential Skills The Team managers role requires managing uncertainty, developing mutually trusting and respectful relationships with service users and providers, making fine judgements about risk and daring to work creatively and innovating. Using their skills in communication and empowerment, the Team manager will deliver a service that protects and safeguards children, young people, their families and carers, supporting them to assess their own needs and capacity, promote their independence, and manage risk and uncertainty. Creative and innovative problem solving of complex issues, often in situations where there is ambiguity. Think and act strategically in decision making in a complex professional and political environment. The role will require flexibility and attention to detail with understanding of commercial reaction to every action we undertake within the Market. Candidate is expected to have some level of understanding on supervisory skills/ experience and demonstrable skills around multitasking. Previous experience in placement/commissioning/brokerage team is desirable Don't forget Eden Brown Synergy offers a 250 referral bonus for Social Workers. If this role isn't for you but you know someone suitable, ask them to get in touch. 250 could be on it's way to you! Your expert recruitment consultant is Becky Dewis, call today on (phone number removed) or email (url removed) Eden Brown Synergy is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Synergy is acting as an Employment Business in relation to this vacancy. Eden Brown Limited is a limited company registered in England and Wales with registered number (phone number removed). Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.
Mar 26, 2026
Seasonal
My client in East London are looking for a Team Manager in the Children's placement team who is passionate about improving outcomes for young people and thrives in a supportive, collaborative environment. The post is for a Team Manager in the Placements Team within Corporate parenting and will be responsible for commissioning placements. This will include working in compliance with statutory social work regulations and standards. The team caters to commissioning of all types of alternative homes for Children and young people 0-25 years. You will have management responsibility of social workers and non-social worker staff within the team. Educational Qualification Degree level OR Registered Social Worker Essential Skills The Team managers role requires managing uncertainty, developing mutually trusting and respectful relationships with service users and providers, making fine judgements about risk and daring to work creatively and innovating. Using their skills in communication and empowerment, the Team manager will deliver a service that protects and safeguards children, young people, their families and carers, supporting them to assess their own needs and capacity, promote their independence, and manage risk and uncertainty. Creative and innovative problem solving of complex issues, often in situations where there is ambiguity. Think and act strategically in decision making in a complex professional and political environment. The role will require flexibility and attention to detail with understanding of commercial reaction to every action we undertake within the Market. Candidate is expected to have some level of understanding on supervisory skills/ experience and demonstrable skills around multitasking. Previous experience in placement/commissioning/brokerage team is desirable Don't forget Eden Brown Synergy offers a 250 referral bonus for Social Workers. If this role isn't for you but you know someone suitable, ask them to get in touch. 250 could be on it's way to you! Your expert recruitment consultant is Becky Dewis, call today on (phone number removed) or email (url removed) Eden Brown Synergy is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Synergy is acting as an Employment Business in relation to this vacancy. Eden Brown Limited is a limited company registered in England and Wales with registered number (phone number removed). Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.
The Opportunity:We're supporting a well-established, people-centred, services organisation in the North East as they search for a Senior Marketing & Brand Manager. This is a business with strong local roots, a distinctive brand personality and a genuine commitment to helping people live better, more confident futures. Hybrid role, with 3 days / week office based in Teesside.Role What You'll Be Doing This is a blended strategic and hands-on marketing role. You will: Brand & Messaging Lead the day-to-day stewardship of the brand, tone of voice, personality, messaging and creative direction. Ensure consistency and quality across all marketing channels and materials. Content Leadership Produce clear, engaging content that turns complex topics into simple, relatable messages. Own the editorial calendar, blogs, guides, customer communications, campaigns and website content. Campaign Planning & Delivery Develop integrated campaign plans across social, paid media, radio, events, email and direct mail. Brief, collaborate with and quality-check outputs from the internal digital/design team. Creative Direction Drive original ideas that feel personal, local and human. Be the brand's storyteller, spotlighting client experiences, community stories and meaningful moments. CSR & Community Lead the organisation's community and charity programme, bringing values and purpose to life. Budget & Performance Support management of the marketing budget (paid media, events, sponsorships, campaigns). Monitor performance, optimise activity and report on outcomes. Experience / SkillsWe're looking for a skilled marketer with a strong blend of creativity, strategic thinking and delivery capability.Ideally you will have: Experience in marketing, ideally within financial services or another regulated/professional services sector. A track record in brand management, campaign planning and multi-channel marketing. Outstanding writing and editorial skills, comfortable adopting a distinctive, friendly tone. Demonstrable ability to simplify complex information for everyday audiences. Experience working closely with designers, digital specialists or creative teams. Confidence managing budgets, measuring performance and influencing senior stakeholders. A down-to-earth, collaborative working style - proactive, positive and happy to get hands-on. Desirable: Exposure to CSR programmes. Familiarity with tools such as Mailchimp, Canva or project-management platforms. Other information:This role is ideal for someone who: Loves both strategy and delivery, a creative "do-er" who can also shape the direction of an already successful business Commercially-minded as the role will be responsible for helping drive weekly enquiry numbers Is motivated by meaning, human stories and creativity Wants autonomy and the opportunity to genuinely shape a brand Enjoys working in a supportive, community-centred team Is looking for a step up into full brand ownership
Mar 26, 2026
Full time
The Opportunity:We're supporting a well-established, people-centred, services organisation in the North East as they search for a Senior Marketing & Brand Manager. This is a business with strong local roots, a distinctive brand personality and a genuine commitment to helping people live better, more confident futures. Hybrid role, with 3 days / week office based in Teesside.Role What You'll Be Doing This is a blended strategic and hands-on marketing role. You will: Brand & Messaging Lead the day-to-day stewardship of the brand, tone of voice, personality, messaging and creative direction. Ensure consistency and quality across all marketing channels and materials. Content Leadership Produce clear, engaging content that turns complex topics into simple, relatable messages. Own the editorial calendar, blogs, guides, customer communications, campaigns and website content. Campaign Planning & Delivery Develop integrated campaign plans across social, paid media, radio, events, email and direct mail. Brief, collaborate with and quality-check outputs from the internal digital/design team. Creative Direction Drive original ideas that feel personal, local and human. Be the brand's storyteller, spotlighting client experiences, community stories and meaningful moments. CSR & Community Lead the organisation's community and charity programme, bringing values and purpose to life. Budget & Performance Support management of the marketing budget (paid media, events, sponsorships, campaigns). Monitor performance, optimise activity and report on outcomes. Experience / SkillsWe're looking for a skilled marketer with a strong blend of creativity, strategic thinking and delivery capability.Ideally you will have: Experience in marketing, ideally within financial services or another regulated/professional services sector. A track record in brand management, campaign planning and multi-channel marketing. Outstanding writing and editorial skills, comfortable adopting a distinctive, friendly tone. Demonstrable ability to simplify complex information for everyday audiences. Experience working closely with designers, digital specialists or creative teams. Confidence managing budgets, measuring performance and influencing senior stakeholders. A down-to-earth, collaborative working style - proactive, positive and happy to get hands-on. Desirable: Exposure to CSR programmes. Familiarity with tools such as Mailchimp, Canva or project-management platforms. Other information:This role is ideal for someone who: Loves both strategy and delivery, a creative "do-er" who can also shape the direction of an already successful business Commercially-minded as the role will be responsible for helping drive weekly enquiry numbers Is motivated by meaning, human stories and creativity Wants autonomy and the opportunity to genuinely shape a brand Enjoys working in a supportive, community-centred team Is looking for a step up into full brand ownership
Career Choices Dewis Gyrfa Ltd
Manchester, Lancashire
Child and Family Well Being Practitioner Manchester University NHS Foundation Trust Employer: Manchester University NHS Foundation Trust Location: Longsight, M13 0RR Pay: Contract Type: Permanent Hours: Disability Confident: Yes Closing Date: 05/04/2026 About this job Are you passionate about making a meaningful difference in the lives of children and families facing life-limiting conditions? We are looking for a compassionate, motivated Child & Wellbeing Practitioner to join our dedicated Children's Community Palliative Care Team. Responsibilities As a Child & Wellbeing Practitioner, you will play a vital role in supporting babies, children, and young people with complex and life-limiting conditions, as well as their families, within their homes and community settings. Provide holistic emotional and practical support tailored to each child and family. Promote wellbeing, resilience, and quality of life. Work collaboratively within a multi-disciplinary team including nurses, therapists, social care, and education professionals. Support advance care planning and memory-making activities. Deliver compassionate care aligned with family wishes and cultural values This is a citywide role To guide and assist the nurses & short break facilitators in assessing the emotional needs of the child and immediate family. Developing an individualised plan of care. Enabling the short break facilitators to provide distraction techniques utilising therapeutic, sensory and developmental play activities. To attend and contribute to team meetings, case load updates and meetings relevant to the child. To participate in the development of projects which lead to service improvements. To liaise and create links with the mortuary, funeral directors, and other agencies as part of end-of-life care for child and immediate family. To provide support in a variety of different settings appropriate to the child and siblings e.g. hospice, home, schools. To collate data in relation to deaths of children under the care of the palliative care team. To participate in any audits within the team and to obtain feedback from families on the service they received. Provide a resource for staff and professionals seeking advice on pre and post bereavement. To have an awareness and understanding of local and national agencies, policies and guidelines relating to Palliative Care, End of Life Care, Counselling and Bereavement. Work in accordance with Organisational policies, procedures and guidelines and assist in their formulation and/or general review. To lead by example and act as a positive role model for all staff. Maintain clear reports and records in appropriate files/documentation. Join Manchester University NHS Foundation Trust (MFT) and become part of a 30,000 plus strong team, delivering exceptional care to over 1 million people every year. As the largest provider of specialist services, and our Oxford Road Campus in Manchester, the largest health academic campus in Europe, we are forward-thinking, committed to clinical excellence and driven to deliver innovation, and continuous improvement. Whether you're beginning your career or taking the next step, MFT offers a stimulating and supportive environment where your contribution truly matters. Our Hive Electronic Patient Record system enables safer, smarter, and more efficient ways of working empowering you to deliver the best possible outcomes for our patients. You'll be part of a collaborative, multi-disciplinary community, working alongside professionals from a wide range of clinical backgrounds. Together, we push boundaries, share knowledge, and deliver care that transforms lives. At MFT, you'll find a workplace where everyone is respected, supported, and encouraged to thrive. We offer clear clinical pathways for professional development, helping you grow your skills and achieve your ambitions. Your journey at MFT is more than a job it's an opportunity to make a lasting impact. We'll support you as you shape the future of healthcare, one patient at a time. To find out more about the key responsibilities and the specific skills and experience you'll need for this role, take a look at the Job Description & Person Specification attachments under the 'Supporting Documents' heading. Explore 'Inside MFT Your Candidate Place' To help you feel confident, prepared and fully informed before you apply, we invite you to exploreInside MFT Your Candidate Place. What we stand for, how we reward and support you, and the many ways we care for you as you care for others. You'll also find practical hints and tips for submitting a great application, along with the essential information you need to know before you apply. To access 'Inside MFT Your Candidate Place, simply click on the relevant PDF document under the 'Supporting Documents' sectionand once opened, you can where either scan QR code or click on the link provided. Closing vacancy listings early We welcome applications from a wide range of backgrounds and experiences. To help us manage applications fairly and give each one the time it deserves, our adverts may close early if we receive a high level of interest. Early applications are therefore encouraged. Diversity Matters MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, please contact the manager named below. Use of Artificial Intelligence (AI) in your application Here at Manchester University NHS Foundation Trust, we're proud to be ALL HERE FOR YOU-for our patients, our communities, and each other. As part of our commitment to fairness, transparency, and personal integrity, we ask all applicants to ensure that their job applications reflect their own experiences, skills, and motivations. While AI tools can support spelling, grammar, or formatting, we expect that the content of your application-especially personal statements and responses to role-specific questions-is written by you. This helps us get to know the real you and ensures that our recruitment process remains equitable and meaningful for everyone. Thank you for helping us uphold the values that make our Trust a place where people belong, grow, and thrive. We look forward to receiving your application. This advert closes on Sunday 22 Mar 2026 Proud member of the Disability Confident employer scheme Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).
Mar 26, 2026
Full time
Child and Family Well Being Practitioner Manchester University NHS Foundation Trust Employer: Manchester University NHS Foundation Trust Location: Longsight, M13 0RR Pay: Contract Type: Permanent Hours: Disability Confident: Yes Closing Date: 05/04/2026 About this job Are you passionate about making a meaningful difference in the lives of children and families facing life-limiting conditions? We are looking for a compassionate, motivated Child & Wellbeing Practitioner to join our dedicated Children's Community Palliative Care Team. Responsibilities As a Child & Wellbeing Practitioner, you will play a vital role in supporting babies, children, and young people with complex and life-limiting conditions, as well as their families, within their homes and community settings. Provide holistic emotional and practical support tailored to each child and family. Promote wellbeing, resilience, and quality of life. Work collaboratively within a multi-disciplinary team including nurses, therapists, social care, and education professionals. Support advance care planning and memory-making activities. Deliver compassionate care aligned with family wishes and cultural values This is a citywide role To guide and assist the nurses & short break facilitators in assessing the emotional needs of the child and immediate family. Developing an individualised plan of care. Enabling the short break facilitators to provide distraction techniques utilising therapeutic, sensory and developmental play activities. To attend and contribute to team meetings, case load updates and meetings relevant to the child. To participate in the development of projects which lead to service improvements. To liaise and create links with the mortuary, funeral directors, and other agencies as part of end-of-life care for child and immediate family. To provide support in a variety of different settings appropriate to the child and siblings e.g. hospice, home, schools. To collate data in relation to deaths of children under the care of the palliative care team. To participate in any audits within the team and to obtain feedback from families on the service they received. Provide a resource for staff and professionals seeking advice on pre and post bereavement. To have an awareness and understanding of local and national agencies, policies and guidelines relating to Palliative Care, End of Life Care, Counselling and Bereavement. Work in accordance with Organisational policies, procedures and guidelines and assist in their formulation and/or general review. To lead by example and act as a positive role model for all staff. Maintain clear reports and records in appropriate files/documentation. Join Manchester University NHS Foundation Trust (MFT) and become part of a 30,000 plus strong team, delivering exceptional care to over 1 million people every year. As the largest provider of specialist services, and our Oxford Road Campus in Manchester, the largest health academic campus in Europe, we are forward-thinking, committed to clinical excellence and driven to deliver innovation, and continuous improvement. Whether you're beginning your career or taking the next step, MFT offers a stimulating and supportive environment where your contribution truly matters. Our Hive Electronic Patient Record system enables safer, smarter, and more efficient ways of working empowering you to deliver the best possible outcomes for our patients. You'll be part of a collaborative, multi-disciplinary community, working alongside professionals from a wide range of clinical backgrounds. Together, we push boundaries, share knowledge, and deliver care that transforms lives. At MFT, you'll find a workplace where everyone is respected, supported, and encouraged to thrive. We offer clear clinical pathways for professional development, helping you grow your skills and achieve your ambitions. Your journey at MFT is more than a job it's an opportunity to make a lasting impact. We'll support you as you shape the future of healthcare, one patient at a time. To find out more about the key responsibilities and the specific skills and experience you'll need for this role, take a look at the Job Description & Person Specification attachments under the 'Supporting Documents' heading. Explore 'Inside MFT Your Candidate Place' To help you feel confident, prepared and fully informed before you apply, we invite you to exploreInside MFT Your Candidate Place. What we stand for, how we reward and support you, and the many ways we care for you as you care for others. You'll also find practical hints and tips for submitting a great application, along with the essential information you need to know before you apply. To access 'Inside MFT Your Candidate Place, simply click on the relevant PDF document under the 'Supporting Documents' sectionand once opened, you can where either scan QR code or click on the link provided. Closing vacancy listings early We welcome applications from a wide range of backgrounds and experiences. To help us manage applications fairly and give each one the time it deserves, our adverts may close early if we receive a high level of interest. Early applications are therefore encouraged. Diversity Matters MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, please contact the manager named below. Use of Artificial Intelligence (AI) in your application Here at Manchester University NHS Foundation Trust, we're proud to be ALL HERE FOR YOU-for our patients, our communities, and each other. As part of our commitment to fairness, transparency, and personal integrity, we ask all applicants to ensure that their job applications reflect their own experiences, skills, and motivations. While AI tools can support spelling, grammar, or formatting, we expect that the content of your application-especially personal statements and responses to role-specific questions-is written by you. This helps us get to know the real you and ensures that our recruitment process remains equitable and meaningful for everyone. Thank you for helping us uphold the values that make our Trust a place where people belong, grow, and thrive. We look forward to receiving your application. This advert closes on Sunday 22 Mar 2026 Proud member of the Disability Confident employer scheme Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).
A leading global healthcare company is seeking a Content Manager to drive engagement through strategic communication and multi-channel content strategies. This role requires proven experience in content creation and social media management, coupled with excellent writing skills. The ideal candidate will navigate a fast-paced environment, translating corporate goals into compelling narratives while optimizing performance across digital platforms. Join us to elevate our voice and brand presence globally.
Mar 26, 2026
Full time
A leading global healthcare company is seeking a Content Manager to drive engagement through strategic communication and multi-channel content strategies. This role requires proven experience in content creation and social media management, coupled with excellent writing skills. The ideal candidate will navigate a fast-paced environment, translating corporate goals into compelling narratives while optimizing performance across digital platforms. Join us to elevate our voice and brand presence globally.
Time Appointments are currently recruiting on behalf of a well-established business based in Norwich, who are recruiting for an experienced Digital Manager. This is a fantastic opportunity for an ambitious individual looking to progress in their career in marketing. Key Duties & Responsibilities: Up keep the company website Drive company presence on social media on social media platforms Create content for various platforms Deliver digital analytics and insights Skills & Experience Required: Previous experience content writing Understanding of Adobe Suite, PremierPro and CMS (desired but not essential) Written and Verbal Communication Skills Briefing and creative development of websites and media platforms 2-3 years minimum in Marketing, PR or Digital led role
Mar 26, 2026
Full time
Time Appointments are currently recruiting on behalf of a well-established business based in Norwich, who are recruiting for an experienced Digital Manager. This is a fantastic opportunity for an ambitious individual looking to progress in their career in marketing. Key Duties & Responsibilities: Up keep the company website Drive company presence on social media on social media platforms Create content for various platforms Deliver digital analytics and insights Skills & Experience Required: Previous experience content writing Understanding of Adobe Suite, PremierPro and CMS (desired but not essential) Written and Verbal Communication Skills Briefing and creative development of websites and media platforms 2-3 years minimum in Marketing, PR or Digital led role
The opportunity to work as this resident-managed housing organisation s first ever Head of Corporate Resources, making a real, visible difference in people s lives. Head of Corporate Resources the benefits of this role; Salary, full-time equivalent circa £80,000. 35 hours per week on average. Working remotely/ from-home 2 days per week office presence required three days per week. Main office based in London Bridge. 27 days holiday plus bank holidays. 2 Giveback days per year to volunteer in the local community. What your day-to-day could look like as a Head of Corporate Resources? Responsible for the Corporate Resources department including the Finance team especially, Digital Data and Technology Manager, Senior HR Business Partner, Business Services Apprentice and Policy and Performance Officer and Communications Manager. Strategic Leadership: Developing and implementing strategies for corporate resources that align with the overall organisational goals. Resource Management: Overseeing the allocation and utilisation of resources across various departments, ensuring optimal efficiency and cost-effectiveness. Team Management: Leading and motivating teams within the corporate resources functions, fostering a culture of high performance and continuous improvement. Financial Management: Managing budgets, financial reporting, and ensuring sound financial practices within the directorate. Operational Efficiency: Implementing and improving processes and systems to enhance the efficiency and effectiveness of corporate support services. Change Management: Leading and managing organisational changes within the corporate resources functions, ensuring smooth transitions and minimal disruption. Please note that the job description is current at the date shown above. In consultation with you, it is liable to variation by management to reflect or anticipate changes in/ or to the job. Immediate priorities; Delivering a high performing housing service which includes rent and service charge collection, repairs and tenancy management. Delivering major works. The reliability of a responsive repairs service and reducing void turnaround times. Building safety, especially regarding fire safety and dampness. Enabling more residents to engage in their decision-making, especially those who have not had a voice so far. Staff recruitment and retention. Supporting residents with the cost-of-living crisis and maintaining income collection. Improving use of technology to enhance their service delivery. About this organisation; One of Southwark s largest housing organisations, managing Please note that upon your request, we are happy to reveal the exact details of the organisation in confidence. What is the essential criteria that you must consider before applying to the Head of Corporate Resources position? Proven senior leadership experience in managing multi-disciplinary corporate services, including HR, finance, IT, and facilities management. A strong understanding of the housing sector, ideally with experience working in or alongside resident-led housing management organisations or social housing providers. Strategic thinking and planning abilities, with a track record of aligning corporate support functions to the needs of both the organisation and the communities it serves. Demonstrated experience in leading organisational change, improving operational efficiency, and embedding a culture of continuous improvement. Exceptional financial acumen, with experience managing complex budgets, financial reporting, and ensuring compliance with relevant housing and regulatory frameworks. Outstanding people management skills, with the ability to lead, inspire, and develop high-performing teams across diverse functions. Experience in risk management, governance, and implementing robust internal controls within a regulated environment. Strong interpersonal and stakeholder engagement skills, with the ability to collaborate effectively across resident boards, community partners, regulators, and staff. A relevant professional qualification or degree in business administration, finance, human resources, or a related field postgraduate or professional certifications desirable. Please note that there is a willingness to explore all applications, regardless of age, race, gender, religion, and/ or if you are looking to step-down or progress in your career. How you can apply for the Head of Corporate Resources vacancy? If this is of interest to you, simply click apply, and enter your details with an updated CV. Alternatively, you can directly contact, (phone number removed). If you are unsure, we can answer any questions that you may have. We welcome any recommendations that you may have after all, strong professionals tend to know strong professionals. Please note that Oyster s Finance team have other roles advertised via our website. We would like to attract talent from all corners of the Property world for this role. Our commitment is to an equitable recruitment process so feel free to apply in any way that suits you, via WhatsApp, video message, CV, the more creative the better.
Mar 26, 2026
Full time
The opportunity to work as this resident-managed housing organisation s first ever Head of Corporate Resources, making a real, visible difference in people s lives. Head of Corporate Resources the benefits of this role; Salary, full-time equivalent circa £80,000. 35 hours per week on average. Working remotely/ from-home 2 days per week office presence required three days per week. Main office based in London Bridge. 27 days holiday plus bank holidays. 2 Giveback days per year to volunteer in the local community. What your day-to-day could look like as a Head of Corporate Resources? Responsible for the Corporate Resources department including the Finance team especially, Digital Data and Technology Manager, Senior HR Business Partner, Business Services Apprentice and Policy and Performance Officer and Communications Manager. Strategic Leadership: Developing and implementing strategies for corporate resources that align with the overall organisational goals. Resource Management: Overseeing the allocation and utilisation of resources across various departments, ensuring optimal efficiency and cost-effectiveness. Team Management: Leading and motivating teams within the corporate resources functions, fostering a culture of high performance and continuous improvement. Financial Management: Managing budgets, financial reporting, and ensuring sound financial practices within the directorate. Operational Efficiency: Implementing and improving processes and systems to enhance the efficiency and effectiveness of corporate support services. Change Management: Leading and managing organisational changes within the corporate resources functions, ensuring smooth transitions and minimal disruption. Please note that the job description is current at the date shown above. In consultation with you, it is liable to variation by management to reflect or anticipate changes in/ or to the job. Immediate priorities; Delivering a high performing housing service which includes rent and service charge collection, repairs and tenancy management. Delivering major works. The reliability of a responsive repairs service and reducing void turnaround times. Building safety, especially regarding fire safety and dampness. Enabling more residents to engage in their decision-making, especially those who have not had a voice so far. Staff recruitment and retention. Supporting residents with the cost-of-living crisis and maintaining income collection. Improving use of technology to enhance their service delivery. About this organisation; One of Southwark s largest housing organisations, managing Please note that upon your request, we are happy to reveal the exact details of the organisation in confidence. What is the essential criteria that you must consider before applying to the Head of Corporate Resources position? Proven senior leadership experience in managing multi-disciplinary corporate services, including HR, finance, IT, and facilities management. A strong understanding of the housing sector, ideally with experience working in or alongside resident-led housing management organisations or social housing providers. Strategic thinking and planning abilities, with a track record of aligning corporate support functions to the needs of both the organisation and the communities it serves. Demonstrated experience in leading organisational change, improving operational efficiency, and embedding a culture of continuous improvement. Exceptional financial acumen, with experience managing complex budgets, financial reporting, and ensuring compliance with relevant housing and regulatory frameworks. Outstanding people management skills, with the ability to lead, inspire, and develop high-performing teams across diverse functions. Experience in risk management, governance, and implementing robust internal controls within a regulated environment. Strong interpersonal and stakeholder engagement skills, with the ability to collaborate effectively across resident boards, community partners, regulators, and staff. A relevant professional qualification or degree in business administration, finance, human resources, or a related field postgraduate or professional certifications desirable. Please note that there is a willingness to explore all applications, regardless of age, race, gender, religion, and/ or if you are looking to step-down or progress in your career. How you can apply for the Head of Corporate Resources vacancy? If this is of interest to you, simply click apply, and enter your details with an updated CV. Alternatively, you can directly contact, (phone number removed). If you are unsure, we can answer any questions that you may have. We welcome any recommendations that you may have after all, strong professionals tend to know strong professionals. Please note that Oyster s Finance team have other roles advertised via our website. We would like to attract talent from all corners of the Property world for this role. Our commitment is to an equitable recruitment process so feel free to apply in any way that suits you, via WhatsApp, video message, CV, the more creative the better.
Public Affairs and Government Relations Consultancy in London An award-winning, growing consultancy is looking for a Senior Account Manager in public affairs to join its dynamic London-based team. In this role, you will have the opportunity to make a real impact across complex, regulated sectors. In particular, the work spans energy, transport and infrastructure. About the Public Affairs Consultancy This consultancy is a leader in strategic communications, specialising in public affairs, corporate communications, digital, research and creative services. With a people-first approach, the team works on complex, multi-stakeholder challenges for global clients, charities and blue-chip brands. Joining the consultancy means becoming part of a culture that values collaboration, innovation and the delivery of socially valuable outcomes. Senior Account Manager - Public Affairs Role Overview Lead strategic communications and public affairs campaigns across multiple sectors, with a particular focus on energy and transport Develop and deliver creative campaigns designed to influence policy, media and public opinion Manage projects to ensure delivery on time and within budget Communicate complex policy and infrastructure issues clearly, simply and persuasively Build strong client relationships and deliver consistently high-quality results Public Affairs, Government Relations and Communications Experience Required Experience in strategic communications or public affairs, ideally with exposure to government, policy and media in infrastructure or regulated sectors Strong project management and client-facing skills A creative and adaptable writing style with strong attention to detail A proactive, self-starting approach with the ability to manage multiple priorities If you have the relevant experience and this opportunity sounds interesting to you, please get in touch with our team via the form below. Hanson Search is a globally recognised, award-winning talent advisory and headhunting consultancy. Our expertise lies in building successful ventures worldwide through our recruitment, interim and executive search in communications, sustainability, public affairs and policy, digital marketing and sales and commercial. We are committed to equality of opportunity for all. You can access our Diversity and Inclusion Policy here.
Mar 26, 2026
Full time
Public Affairs and Government Relations Consultancy in London An award-winning, growing consultancy is looking for a Senior Account Manager in public affairs to join its dynamic London-based team. In this role, you will have the opportunity to make a real impact across complex, regulated sectors. In particular, the work spans energy, transport and infrastructure. About the Public Affairs Consultancy This consultancy is a leader in strategic communications, specialising in public affairs, corporate communications, digital, research and creative services. With a people-first approach, the team works on complex, multi-stakeholder challenges for global clients, charities and blue-chip brands. Joining the consultancy means becoming part of a culture that values collaboration, innovation and the delivery of socially valuable outcomes. Senior Account Manager - Public Affairs Role Overview Lead strategic communications and public affairs campaigns across multiple sectors, with a particular focus on energy and transport Develop and deliver creative campaigns designed to influence policy, media and public opinion Manage projects to ensure delivery on time and within budget Communicate complex policy and infrastructure issues clearly, simply and persuasively Build strong client relationships and deliver consistently high-quality results Public Affairs, Government Relations and Communications Experience Required Experience in strategic communications or public affairs, ideally with exposure to government, policy and media in infrastructure or regulated sectors Strong project management and client-facing skills A creative and adaptable writing style with strong attention to detail A proactive, self-starting approach with the ability to manage multiple priorities If you have the relevant experience and this opportunity sounds interesting to you, please get in touch with our team via the form below. Hanson Search is a globally recognised, award-winning talent advisory and headhunting consultancy. Our expertise lies in building successful ventures worldwide through our recruitment, interim and executive search in communications, sustainability, public affairs and policy, digital marketing and sales and commercial. We are committed to equality of opportunity for all. You can access our Diversity and Inclusion Policy here.
Venue Manager The British Music Experience is the UK's museum of popular music-an immersive destination where visitors can relive the defining moments that shaped Britain's global musical legacy. Home to an unparalleled collection of iconic stage outfits, instruments, and memorabilia, the museum tells the story of British music from 1945 to the present day, celebrating its origins, evolution, and cultural impact. Our dynamic venue features interactive galleries, dedicated learning spaces, cutting-edge audiovisual installations, an instrument studio, a dance area, and a live performance venue. Alongside this, our Learning and Public Programmes, as well as a vibrant schedule of temporary exhibitions, enhance the visitor experience through a diverse range of events-from educational workshops for schools to expert-led masterclasses and live performances. Visitors can also enjoy our retail offering, showcasing the very best in music heritage merchandise, and a café overlooking the iconic River Mersey. We are now seeking an experienced and driven Venue Manager to join our senior leadership team. This is a pivotal role responsible for overseeing the operational and commercial success of the British Music Experience. The successful candidate will lead on venue operations and play a key role in shaping and delivering strategic business initiatives. The role encompasses oversight of ticketing strategy, content programming, human resources, marketing and PR, group sales and travel trade, social media, and retail operations. This is a unique opportunity to join an award-winning organisation at the heart of the UK's cultural landscape and to play a central role in driving its continued growth and success. Application Procedure For further details, please refer to the full job description. To apply, please submit your CV along with a cover letter outlining your suitability for the role to: Deadline: 12 noon, Friday 24 April 2026 Interviews: Week commencing 4 May 2026 First-stage interviews will be conducted via Zoom. Candidates shortlisted for a second interview will be invited to attend in person at the museum during the week commencing 11 May 2026. If you have not heard from us by 5:00pm on Friday 1 May, please assume your application has not been successful on this occasion. The British Music Experience is committed to being an equal opportunities employer and welcomes applications from all suitably qualified candidates. Venue Manager Job Description REPORTING TO - Executive Director LOCATION - British Music Experience (BME) DIRECT REPORTS - Visitor Experience Manager, AV Technician HOURS - Annualised, full-time - fully flexible over 7 days Job Purpose The Venue Manager plays a key leadership role within the British Music Experience, responsible for overseeing the smooth and efficient running of the venue's daily and strategic operations. This position covers all aspects of operations management, including business planning, health and safety, ticketing, marketing and PR, group sales and travel trade, retail, education and corporate hospitality. Working closely with the Executive Director and other senior team members, the Venue Manager will ensure that the British Music Experience continues to deliver outstanding visitor experiences while achieving its commercial and strategic objectives. Key Responsibilities Operational Management Lead the day-to-day operations of the British Music Experience, ensuring the venue runs efficiently and to the highest standards. Manage all internal operations and external service providers to deliver a seamless visitor experience. Oversee staff rotas, payroll, and petty cash. Maintain high standards of presentation across the venue, ensuring that all front-of-house areas meet agreed service standards. Act as Duty Manager as required, taking responsibility for the smooth running of the visitor attraction. Assist the Visitor Experience Management team in delivering an education programme that upholds quality standards, meets educational needs, and aligns with charitable objectives. Business Planning and Performance Work with the Executive Director to develop and deliver the annual business plan and budget. Undertake market research and analysis to inform business decisions and identify growth opportunities. Monitor performance across all departments, analysing financial, operational, and customer data to ensure business objectives are met. Represent the British Music Experience at relevant meetings and industry events. People Management Provide effective line management for the Visitor Experience Manager and AV Technician. Support recruitment, induction, training, and performance reviews in collaboration with the Executive Director. Oversee and develop the BME Volunteer Programme, ensuring it supports both operational needs and volunteer engagement. Promote a positive, collaborative, and inclusive workplace culture. Health, Safety and Compliance Lead on the management of Health & Safety, including maintaining up-to-date risk assessments and compliance documentation. Oversee the building maintenance programme, ensuring all facilities, exhibitions, and systems are safe and well maintained. Monitor and review incidents and accidents, ensuring effective reporting and follow-up. Ensure all areas and services remain accessible to visitors with disabilities. Customer Experience and Commercial Development Oversee the customer feedback and complaints process, ensuring issues are handled promptly and effectively. Monitor all commercial activities - including retail, ticketing, and events - to ensure they meet financial targets and business objectives. Work with the management team on web updates, social media content, and promotional activity to drive engagement and visitor growth. Collaborate across teams to ensure consistent and accurate visitor information is available across all channels. Collection and Content Oversight Work with the Collection & Public Programme Manager to oversee the display, maintenance, and periodic refresh of exhibition content. Support the development of new initiatives that enhance the visitor offer and align with BME's mission. Corporate Hospitality Respond promptly and professionally to all enquiries, prepare tailored quotes, and coordinate venue show-rounds. Collaborate with third-party caterers to deliver exceptional service and ensure a seamless client experience. Develop detailed event plans and provide hands-on support to event teams throughout execution. Essential Criteria Proven experience in venue or operations management. Demonstrated leadership experience with responsibility for managing staff and teams. Strong financial and analytical skills, with experience managing budgets and achieving performance targets. Confident user of IT systems and digital tools. Desirable Criteria Good knowledge of Liverpool's tourism, leisure, and events sectors. Passion for and knowledge of British popular music history. Experience in event management or within a museum, gallery, or visitor attraction setting. Core Competencies Strategic, organised, and capable of delivering to agreed plans and priorities. Self-motivated and able to work independently when required. Excellent communication and interpersonal skills, with the ability to build strong relationships across teams. Collaborative and supportive leadership style. Analytical and solutions-focused approach to problem-solving. Commitment to outstanding visitor experience and service quality.
Mar 26, 2026
Full time
Venue Manager The British Music Experience is the UK's museum of popular music-an immersive destination where visitors can relive the defining moments that shaped Britain's global musical legacy. Home to an unparalleled collection of iconic stage outfits, instruments, and memorabilia, the museum tells the story of British music from 1945 to the present day, celebrating its origins, evolution, and cultural impact. Our dynamic venue features interactive galleries, dedicated learning spaces, cutting-edge audiovisual installations, an instrument studio, a dance area, and a live performance venue. Alongside this, our Learning and Public Programmes, as well as a vibrant schedule of temporary exhibitions, enhance the visitor experience through a diverse range of events-from educational workshops for schools to expert-led masterclasses and live performances. Visitors can also enjoy our retail offering, showcasing the very best in music heritage merchandise, and a café overlooking the iconic River Mersey. We are now seeking an experienced and driven Venue Manager to join our senior leadership team. This is a pivotal role responsible for overseeing the operational and commercial success of the British Music Experience. The successful candidate will lead on venue operations and play a key role in shaping and delivering strategic business initiatives. The role encompasses oversight of ticketing strategy, content programming, human resources, marketing and PR, group sales and travel trade, social media, and retail operations. This is a unique opportunity to join an award-winning organisation at the heart of the UK's cultural landscape and to play a central role in driving its continued growth and success. Application Procedure For further details, please refer to the full job description. To apply, please submit your CV along with a cover letter outlining your suitability for the role to: Deadline: 12 noon, Friday 24 April 2026 Interviews: Week commencing 4 May 2026 First-stage interviews will be conducted via Zoom. Candidates shortlisted for a second interview will be invited to attend in person at the museum during the week commencing 11 May 2026. If you have not heard from us by 5:00pm on Friday 1 May, please assume your application has not been successful on this occasion. The British Music Experience is committed to being an equal opportunities employer and welcomes applications from all suitably qualified candidates. Venue Manager Job Description REPORTING TO - Executive Director LOCATION - British Music Experience (BME) DIRECT REPORTS - Visitor Experience Manager, AV Technician HOURS - Annualised, full-time - fully flexible over 7 days Job Purpose The Venue Manager plays a key leadership role within the British Music Experience, responsible for overseeing the smooth and efficient running of the venue's daily and strategic operations. This position covers all aspects of operations management, including business planning, health and safety, ticketing, marketing and PR, group sales and travel trade, retail, education and corporate hospitality. Working closely with the Executive Director and other senior team members, the Venue Manager will ensure that the British Music Experience continues to deliver outstanding visitor experiences while achieving its commercial and strategic objectives. Key Responsibilities Operational Management Lead the day-to-day operations of the British Music Experience, ensuring the venue runs efficiently and to the highest standards. Manage all internal operations and external service providers to deliver a seamless visitor experience. Oversee staff rotas, payroll, and petty cash. Maintain high standards of presentation across the venue, ensuring that all front-of-house areas meet agreed service standards. Act as Duty Manager as required, taking responsibility for the smooth running of the visitor attraction. Assist the Visitor Experience Management team in delivering an education programme that upholds quality standards, meets educational needs, and aligns with charitable objectives. Business Planning and Performance Work with the Executive Director to develop and deliver the annual business plan and budget. Undertake market research and analysis to inform business decisions and identify growth opportunities. Monitor performance across all departments, analysing financial, operational, and customer data to ensure business objectives are met. Represent the British Music Experience at relevant meetings and industry events. People Management Provide effective line management for the Visitor Experience Manager and AV Technician. Support recruitment, induction, training, and performance reviews in collaboration with the Executive Director. Oversee and develop the BME Volunteer Programme, ensuring it supports both operational needs and volunteer engagement. Promote a positive, collaborative, and inclusive workplace culture. Health, Safety and Compliance Lead on the management of Health & Safety, including maintaining up-to-date risk assessments and compliance documentation. Oversee the building maintenance programme, ensuring all facilities, exhibitions, and systems are safe and well maintained. Monitor and review incidents and accidents, ensuring effective reporting and follow-up. Ensure all areas and services remain accessible to visitors with disabilities. Customer Experience and Commercial Development Oversee the customer feedback and complaints process, ensuring issues are handled promptly and effectively. Monitor all commercial activities - including retail, ticketing, and events - to ensure they meet financial targets and business objectives. Work with the management team on web updates, social media content, and promotional activity to drive engagement and visitor growth. Collaborate across teams to ensure consistent and accurate visitor information is available across all channels. Collection and Content Oversight Work with the Collection & Public Programme Manager to oversee the display, maintenance, and periodic refresh of exhibition content. Support the development of new initiatives that enhance the visitor offer and align with BME's mission. Corporate Hospitality Respond promptly and professionally to all enquiries, prepare tailored quotes, and coordinate venue show-rounds. Collaborate with third-party caterers to deliver exceptional service and ensure a seamless client experience. Develop detailed event plans and provide hands-on support to event teams throughout execution. Essential Criteria Proven experience in venue or operations management. Demonstrated leadership experience with responsibility for managing staff and teams. Strong financial and analytical skills, with experience managing budgets and achieving performance targets. Confident user of IT systems and digital tools. Desirable Criteria Good knowledge of Liverpool's tourism, leisure, and events sectors. Passion for and knowledge of British popular music history. Experience in event management or within a museum, gallery, or visitor attraction setting. Core Competencies Strategic, organised, and capable of delivering to agreed plans and priorities. Self-motivated and able to work independently when required. Excellent communication and interpersonal skills, with the ability to build strong relationships across teams. Collaborative and supportive leadership style. Analytical and solutions-focused approach to problem-solving. Commitment to outstanding visitor experience and service quality.
Get Staffed Online Recruitment Limited
Southampton, Hampshire
Internal Recruiter Southampton 25 hours per week £25,000 - £27,000 (pro-rata) The Role This is not a box-ticking HR role. You'll be responsible for finding, attracting, and securing the people who shape everything our client does - from frontline Support Workers through to House Leaders and senior roles. In a service like theirs, recruitment is quality. You'll sit at the centre of that. What You'll Be Doing: Support recruitment across our client, helping them find the right people for their services. Help build and maintain candidate pipelines so they are not just hiring reactively. Assist with writing and posting job adverts that attract the right candidates. Screen applications, shortlist candidates, and undertake interviews. Support safer recruitment processes (references, compliance checks, onboarding admin). Proactively chase references and required documentation to keep the recruitment process moving. Help create a smooth and positive candidate journey from application to start date. Work closely with managers to understand the kind of people they are looking for. Contribute ideas to improve how they attract talent - whether through job boards, social media, or partnerships. Candidate Attributes and Desirable Skills You're someone who: Has a strong instinct for people - who fits, who doesn't, and why. Can move at pace without dropping standards. Writes clearly and knows how to sell a role without overselling it. Understands (or is willing to learn) safer recruitment and compliance. Thinks ahead - you're already building pipelines before roles go live. Our Client's Values - PRAISE Our client's values aren't a poster on the wall - they show up in who they hire. You'll be responsible for spotting and selecting people who genuinely live these: Passion - You care about the work and the people behind it, not just filling roles. Respect - You treat every candidate with fairness, honesty, and professionalism. Advocacy - You champion quality, challenge poor fits, and stand up for what's right. Innovation - You're always looking for better ways to attract and engage talent. Sense of Fun - You bring energy and personality into what can otherwise feel transactional. Empowerment - You build teams that enable young people to grow, not depend. What You'll Get: A role with real influence over how the organisation grows. Direct access to decision-makers - no layers slowing things down. Flexibility in how you work. Ongoing development as the organisation scales. The chance to shape recruitment into something. Why Our Client They support young people with complex backgrounds to move towards independence and stability. That only works when the right people are in the room. This role decides who walks through the door. In return you will receive: 30 days holiday (inclusive of bank holidays) with additional days rewarded with long service. Regular supervision, support, and ongoing training opportunities. Support available for relevant health and social care qualifications. Gym membership. Health and wellbeing programme. Blue Light Discount card. Day off for your birthday (after successful completion of probation). Buy / Bank holiday scheme (after successful completion of probation). Company sick pay. Interested? If you've worked in recruitment and want something with more meaning and more ownership - this is worth a conversation.
Mar 26, 2026
Full time
Internal Recruiter Southampton 25 hours per week £25,000 - £27,000 (pro-rata) The Role This is not a box-ticking HR role. You'll be responsible for finding, attracting, and securing the people who shape everything our client does - from frontline Support Workers through to House Leaders and senior roles. In a service like theirs, recruitment is quality. You'll sit at the centre of that. What You'll Be Doing: Support recruitment across our client, helping them find the right people for their services. Help build and maintain candidate pipelines so they are not just hiring reactively. Assist with writing and posting job adverts that attract the right candidates. Screen applications, shortlist candidates, and undertake interviews. Support safer recruitment processes (references, compliance checks, onboarding admin). Proactively chase references and required documentation to keep the recruitment process moving. Help create a smooth and positive candidate journey from application to start date. Work closely with managers to understand the kind of people they are looking for. Contribute ideas to improve how they attract talent - whether through job boards, social media, or partnerships. Candidate Attributes and Desirable Skills You're someone who: Has a strong instinct for people - who fits, who doesn't, and why. Can move at pace without dropping standards. Writes clearly and knows how to sell a role without overselling it. Understands (or is willing to learn) safer recruitment and compliance. Thinks ahead - you're already building pipelines before roles go live. Our Client's Values - PRAISE Our client's values aren't a poster on the wall - they show up in who they hire. You'll be responsible for spotting and selecting people who genuinely live these: Passion - You care about the work and the people behind it, not just filling roles. Respect - You treat every candidate with fairness, honesty, and professionalism. Advocacy - You champion quality, challenge poor fits, and stand up for what's right. Innovation - You're always looking for better ways to attract and engage talent. Sense of Fun - You bring energy and personality into what can otherwise feel transactional. Empowerment - You build teams that enable young people to grow, not depend. What You'll Get: A role with real influence over how the organisation grows. Direct access to decision-makers - no layers slowing things down. Flexibility in how you work. Ongoing development as the organisation scales. The chance to shape recruitment into something. Why Our Client They support young people with complex backgrounds to move towards independence and stability. That only works when the right people are in the room. This role decides who walks through the door. In return you will receive: 30 days holiday (inclusive of bank holidays) with additional days rewarded with long service. Regular supervision, support, and ongoing training opportunities. Support available for relevant health and social care qualifications. Gym membership. Health and wellbeing programme. Blue Light Discount card. Day off for your birthday (after successful completion of probation). Buy / Bank holiday scheme (after successful completion of probation). Company sick pay. Interested? If you've worked in recruitment and want something with more meaning and more ownership - this is worth a conversation.
Location Hampstead, London Package £competitive + enhanced benefits & rewards Basis Permanent Hours 40 hours per week About us We are Pegasus Homes Ltd, a vibrant, dynamic business who are proud to design, build, and create high-quality homes with a focus on independent later living for the over 60's. Our current portfolio has some 1100 homes across 40 communities and our developments are beautifully designed offering stunning community living. About our role We have a new and exciting opportunity for an experienced and highly professional General Manager to lead one of our most prestigious development: Fitzjohn's. Located a stone's throw from the heart of Hampstead village, this collection of 29 luxury apartments is the crown jewel of our portfolio. As General Manager, you are the heartbeat of the community. You aren't just managing a building; you are the primary bridge between our residents and the Pegasus brand. From overseeing our hydrotherapy spa and fitness studios to mentoring a dedicated onsite team, your goal is to ensure that luxury is felt in every interaction. Leadership & Management You will lead and mentor a dedicated onsite team, managing everything from rotas to performance coaching. Your goal is to foster a culture where 'excellence is the baseline and staff retention is driven by engagement. You are the face of Pegasus Homes. You'll work closely with Sales and Rental teams to ensure the development and wellness facilities are permanently 'show-ready,' directly influencing the occupancy and reputation of this flagship site. Operational Ownership You will act as the primary liaison for the Development Team, overseeing defect management and post-handover works. You ensure that any issues are resolved with zero impact on the development's flawless aesthetic. From managing the guest suite diary to coordinating estate services you ensure the machinery of the building runs silently in the background, providing a maintenance-free experience for residents. Performing weekly tests on mechanical and emergency systems and conducting 'quick-fix' resets to ensure 100% facility availability. As we outsource all hard and soft services, you will be the lead onsite point of contact for our specially selected partners. You will hold vendors to strict Service Level Agreements, ensuring that every contractor, from maintenance to specialist spa technicians, operates with the discretion and excellence required for a luxury environment. Health & Safety You are the lead voice in emergencies, taking decisive action to ensure the safety of residents and staff while maintaining an impeccable audit trail of all activities. With a perceptive eye, you'll monitor the changing needs of our residents, escalating concerns regarding physical or mental capacity with the utmost sensitivity and discretion. Working with our Buildings & Communities Manager, you'll lead fire door checks and risk assessments, ensuring Fitzjohn's remains a benchmark for safety and compliance. Commercial Strategy Your knowledge of the local area is vital. You will proactively build a network of local partners to secure exclusive opportunities and bespoke services for our residents and have a strong knowledge of local amenities. You will take full accountability for development finances, identifying smart operational savings while never compromising on the five-star service expectations of our residents. About you You'll be an experienced manager and possess a proven track record of strategic leadership within UHNW residential property management, five-star hospitality or flagship premium retirement living. You implicitly understand the level of service, discretion, and attention expected by a discerning clientele. Experience Experience working strategically alongside development teams and contractors. You are adept at managing complex defect management, snagging lists, and post-handover transitions to ensure a multi-million pound physical asset remains in flawless condition. Experienced in managing specialist third-party contracts (e.g., spa maintenance, specialist cleaning, and mechanical services). You know how to hold vendors to strict Service Level Agreements. Significant experience in recruiting, mentoring, and performance-managing onsite teams. Understanding of budgetary management and financial reporting. You can navigate P&Ls or development budgets with total transparency, identifying cost-saving efficiencies without ever compromising the luxury service delivery. Proven ability to design and deliver sophisticated social calendars and bespoke events that align with the refined tastes of our residents. Ultimate responsibility for Health & Safety and facilities compliance. This requires a deep working knowledge of The Fire Safety Act and Building Safety Act, with hands on experience managing fire risk assessments and remedial actions. Highly tech savvy, with a high level of proficiency in Google Workspace (G Suite) and digital property management platforms for compliance logging, incident reporting, and collaborative communication. IOSH, NEBOSH or property management related qualification would be a distinct advantage Attributes You excel at navigating complex complaints or sensitive family situations with total calmness, maintaining professional boundaries and absolute discretion. You ideally possess an insider's perspective on the local social calendar and premium amenities, allowing you to act as a true lifestyle curator for our residents. This is a flagship role for a high profile development. Applicants must be able to demonstrate a history of managing premium environments where the expectation of quality is absolute. You'll have a flexible approach and be willing to work outside of your normal hours as required which may include some weekend working. Invested in your wellbeing At Pegasus Homes, we believe an effective work life balance requires support across three key elements. By joining the team at Fitzjohns, you will enjoy a comprehensive benefits package Financial & Security Contributory pension with enhanced employer input, Life Assurance, a Company Discounts Portal, and a Refer a Friend scheme. Mental & Social Enhanced annual leave (with a holiday buying scheme), two paid volunteering days per year, and a comprehensive Employee Assistance Programme. Physical Health A Health Cash Plan, 24/7 Virtual GP access, and discounted gym memberships to keep you performing at your best. Your recruitment journey Once you submit your application, our team will personally review your experience with a human touch. Depending on the role, we may invite you to complete a brief online assessment. From there, you'll typically move into a one or two stage interview process. Whether these meetings happen virtually or in person, we'll always ensure you have the opportunity to visit our communities or offices to get a true feel for life at Pegasus Homes. Whatever the path looks like for your specific role, we promise to keep you updated every step of the way. We are committed to an inclusive workplace and invite applications from all backgrounds, regardless of protected characteristics. If you require any reasonable adjustments or additional support at any stage of your application, please let us know. Please note that in accordance with UK law, we can only consider applicants who currently have the right to work in the UK. If you have the skills & experience we are looking for we'd love to hear from you!
Mar 26, 2026
Full time
Location Hampstead, London Package £competitive + enhanced benefits & rewards Basis Permanent Hours 40 hours per week About us We are Pegasus Homes Ltd, a vibrant, dynamic business who are proud to design, build, and create high-quality homes with a focus on independent later living for the over 60's. Our current portfolio has some 1100 homes across 40 communities and our developments are beautifully designed offering stunning community living. About our role We have a new and exciting opportunity for an experienced and highly professional General Manager to lead one of our most prestigious development: Fitzjohn's. Located a stone's throw from the heart of Hampstead village, this collection of 29 luxury apartments is the crown jewel of our portfolio. As General Manager, you are the heartbeat of the community. You aren't just managing a building; you are the primary bridge between our residents and the Pegasus brand. From overseeing our hydrotherapy spa and fitness studios to mentoring a dedicated onsite team, your goal is to ensure that luxury is felt in every interaction. Leadership & Management You will lead and mentor a dedicated onsite team, managing everything from rotas to performance coaching. Your goal is to foster a culture where 'excellence is the baseline and staff retention is driven by engagement. You are the face of Pegasus Homes. You'll work closely with Sales and Rental teams to ensure the development and wellness facilities are permanently 'show-ready,' directly influencing the occupancy and reputation of this flagship site. Operational Ownership You will act as the primary liaison for the Development Team, overseeing defect management and post-handover works. You ensure that any issues are resolved with zero impact on the development's flawless aesthetic. From managing the guest suite diary to coordinating estate services you ensure the machinery of the building runs silently in the background, providing a maintenance-free experience for residents. Performing weekly tests on mechanical and emergency systems and conducting 'quick-fix' resets to ensure 100% facility availability. As we outsource all hard and soft services, you will be the lead onsite point of contact for our specially selected partners. You will hold vendors to strict Service Level Agreements, ensuring that every contractor, from maintenance to specialist spa technicians, operates with the discretion and excellence required for a luxury environment. Health & Safety You are the lead voice in emergencies, taking decisive action to ensure the safety of residents and staff while maintaining an impeccable audit trail of all activities. With a perceptive eye, you'll monitor the changing needs of our residents, escalating concerns regarding physical or mental capacity with the utmost sensitivity and discretion. Working with our Buildings & Communities Manager, you'll lead fire door checks and risk assessments, ensuring Fitzjohn's remains a benchmark for safety and compliance. Commercial Strategy Your knowledge of the local area is vital. You will proactively build a network of local partners to secure exclusive opportunities and bespoke services for our residents and have a strong knowledge of local amenities. You will take full accountability for development finances, identifying smart operational savings while never compromising on the five-star service expectations of our residents. About you You'll be an experienced manager and possess a proven track record of strategic leadership within UHNW residential property management, five-star hospitality or flagship premium retirement living. You implicitly understand the level of service, discretion, and attention expected by a discerning clientele. Experience Experience working strategically alongside development teams and contractors. You are adept at managing complex defect management, snagging lists, and post-handover transitions to ensure a multi-million pound physical asset remains in flawless condition. Experienced in managing specialist third-party contracts (e.g., spa maintenance, specialist cleaning, and mechanical services). You know how to hold vendors to strict Service Level Agreements. Significant experience in recruiting, mentoring, and performance-managing onsite teams. Understanding of budgetary management and financial reporting. You can navigate P&Ls or development budgets with total transparency, identifying cost-saving efficiencies without ever compromising the luxury service delivery. Proven ability to design and deliver sophisticated social calendars and bespoke events that align with the refined tastes of our residents. Ultimate responsibility for Health & Safety and facilities compliance. This requires a deep working knowledge of The Fire Safety Act and Building Safety Act, with hands on experience managing fire risk assessments and remedial actions. Highly tech savvy, with a high level of proficiency in Google Workspace (G Suite) and digital property management platforms for compliance logging, incident reporting, and collaborative communication. IOSH, NEBOSH or property management related qualification would be a distinct advantage Attributes You excel at navigating complex complaints or sensitive family situations with total calmness, maintaining professional boundaries and absolute discretion. You ideally possess an insider's perspective on the local social calendar and premium amenities, allowing you to act as a true lifestyle curator for our residents. This is a flagship role for a high profile development. Applicants must be able to demonstrate a history of managing premium environments where the expectation of quality is absolute. You'll have a flexible approach and be willing to work outside of your normal hours as required which may include some weekend working. Invested in your wellbeing At Pegasus Homes, we believe an effective work life balance requires support across three key elements. By joining the team at Fitzjohns, you will enjoy a comprehensive benefits package Financial & Security Contributory pension with enhanced employer input, Life Assurance, a Company Discounts Portal, and a Refer a Friend scheme. Mental & Social Enhanced annual leave (with a holiday buying scheme), two paid volunteering days per year, and a comprehensive Employee Assistance Programme. Physical Health A Health Cash Plan, 24/7 Virtual GP access, and discounted gym memberships to keep you performing at your best. Your recruitment journey Once you submit your application, our team will personally review your experience with a human touch. Depending on the role, we may invite you to complete a brief online assessment. From there, you'll typically move into a one or two stage interview process. Whether these meetings happen virtually or in person, we'll always ensure you have the opportunity to visit our communities or offices to get a true feel for life at Pegasus Homes. Whatever the path looks like for your specific role, we promise to keep you updated every step of the way. We are committed to an inclusive workplace and invite applications from all backgrounds, regardless of protected characteristics. If you require any reasonable adjustments or additional support at any stage of your application, please let us know. Please note that in accordance with UK law, we can only consider applicants who currently have the right to work in the UK. If you have the skills & experience we are looking for we'd love to hear from you!
Policy and Public Affairs Manager Are you an experienced self-starter with a passion for driving systemic change? We're looking for a new Policy and Public Affairs Manager to oversee and implement our advocacy strategy, ensuring digital inclusion remains a top priority across all levels of UK government. Working closely with senior leadership, you will align our influencing efforts with our organisation's strategy, ensuring our policy work directly supports the National Digital Inclusion Network and the groundbreaking insights of our What Works? Co-Lab. You will be a master relationship builder, developing and sustaining connections with senior government officials, Parliamentarians, think tanks, and high-profile decision-makers. This exciting position will take the lead on our policy advocacy, staying at the forefront of digital inclusion research, and translating complex insights into compelling responses and campaigns. By maintaining deep subject-matter expertise and adhering to high standards of statistical integrity, you will ensure our campaigning efforts are both authoritative and persuasive, positioning the Good Things Foundation as a vital voice in relevant public policy debates. Role description Download the full job description here Good Things Foundation is the UK's leading digital inclusion charity, working to ensure that everyone can participate in our digital society. Our new strategy grounds us in the ecosystem of digital inclusion systems change, and this role is significant to delivering it. The role holder will manage the organisation's advocacy, policy, and public affairs work - driving systems change and positioning Good Things Foundation as a key component in the digital inclusion landscape. Working with a multi-disciplinary team, this role is central to influencing senior leaders and Parliamentarians to ensure the UK Government delivers on their digital inclusion agenda; and building buy-in for Good Things' evolved strategy. This includes being a representative in and around Westminster, and with other senior stakeholders we wish to influence, as well as with the media. This role holds pivotal responsibility to design and deliver Good Things' political advocacy and is critical to driving impact and working to raise the voice of people experiencing digital exclusion. Important details: Location: London. We expect you will be spending approximately 2 days a week in London at face to face meetings, with other days spent at a co-working space or at home as suits you. We ask everyone to travel to Sheffield (where many of our workforce are based) once a month to join our team meetings - an essential part of our culture. Occasional national travel will be required. Salary: £42,000 - £44,000, depending on experience, plus excellent benefits Contract: Full-time (37.5 hours/week), permanent. Flexibility of working patterns may be discussed with candidates if required Closing date: 11.55pm Sunday 29 March. Please read our note to candidates on the use of AI in your application. Please note, we are not currently in a position to offer remote working from abroad or provide sponsorship at this time. We will only be able to consider applications from candidates based in the UK who already have the right to work full time hours. How to apply Please email your application by the closing date and time of Sunday 29th March 11:55pm. Please attach your CV and a supporting statement, of no more than two sides, that sets out: Tell us why you want to be Good Things Foundation's Policy and Public Affairs Manager? How will your previous skills and experience drive systems change and directly contribute to our mission? Explain the main challenges facing people experiencing social / digital exclusion and how Good Things can help overcome those challenges in the next three years Applications which do not include both a CV and covering letter will not be considered. We would be grateful if you would also complete our Equality and Diversity form to help us monitor our commitment to equity, diversity and inclusion. Information can be made available in other formats (for example, large print), so please contact us if you need to discuss what alternative format would be accessible for you.
Mar 26, 2026
Full time
Policy and Public Affairs Manager Are you an experienced self-starter with a passion for driving systemic change? We're looking for a new Policy and Public Affairs Manager to oversee and implement our advocacy strategy, ensuring digital inclusion remains a top priority across all levels of UK government. Working closely with senior leadership, you will align our influencing efforts with our organisation's strategy, ensuring our policy work directly supports the National Digital Inclusion Network and the groundbreaking insights of our What Works? Co-Lab. You will be a master relationship builder, developing and sustaining connections with senior government officials, Parliamentarians, think tanks, and high-profile decision-makers. This exciting position will take the lead on our policy advocacy, staying at the forefront of digital inclusion research, and translating complex insights into compelling responses and campaigns. By maintaining deep subject-matter expertise and adhering to high standards of statistical integrity, you will ensure our campaigning efforts are both authoritative and persuasive, positioning the Good Things Foundation as a vital voice in relevant public policy debates. Role description Download the full job description here Good Things Foundation is the UK's leading digital inclusion charity, working to ensure that everyone can participate in our digital society. Our new strategy grounds us in the ecosystem of digital inclusion systems change, and this role is significant to delivering it. The role holder will manage the organisation's advocacy, policy, and public affairs work - driving systems change and positioning Good Things Foundation as a key component in the digital inclusion landscape. Working with a multi-disciplinary team, this role is central to influencing senior leaders and Parliamentarians to ensure the UK Government delivers on their digital inclusion agenda; and building buy-in for Good Things' evolved strategy. This includes being a representative in and around Westminster, and with other senior stakeholders we wish to influence, as well as with the media. This role holds pivotal responsibility to design and deliver Good Things' political advocacy and is critical to driving impact and working to raise the voice of people experiencing digital exclusion. Important details: Location: London. We expect you will be spending approximately 2 days a week in London at face to face meetings, with other days spent at a co-working space or at home as suits you. We ask everyone to travel to Sheffield (where many of our workforce are based) once a month to join our team meetings - an essential part of our culture. Occasional national travel will be required. Salary: £42,000 - £44,000, depending on experience, plus excellent benefits Contract: Full-time (37.5 hours/week), permanent. Flexibility of working patterns may be discussed with candidates if required Closing date: 11.55pm Sunday 29 March. Please read our note to candidates on the use of AI in your application. Please note, we are not currently in a position to offer remote working from abroad or provide sponsorship at this time. We will only be able to consider applications from candidates based in the UK who already have the right to work full time hours. How to apply Please email your application by the closing date and time of Sunday 29th March 11:55pm. Please attach your CV and a supporting statement, of no more than two sides, that sets out: Tell us why you want to be Good Things Foundation's Policy and Public Affairs Manager? How will your previous skills and experience drive systems change and directly contribute to our mission? Explain the main challenges facing people experiencing social / digital exclusion and how Good Things can help overcome those challenges in the next three years Applications which do not include both a CV and covering letter will not be considered. We would be grateful if you would also complete our Equality and Diversity form to help us monitor our commitment to equity, diversity and inclusion. Information can be made available in other formats (for example, large print), so please contact us if you need to discuss what alternative format would be accessible for you.
Job Summary Sales Executive Local Authority no called calling We're looking for a proactive and customer-focused Sales Consultant to join our team and help drive the success of our new homes developments. Reporting to the Sales Manager, you'll play a key role in achieving sales targets while delivering an exceptional customer experience that reflects our HEART values. Based primarily in our Sales & Marketing Suite on-site - with occasional time at our Farringdon head office - you'll guide customers through the home-buying journey, manage enquiries, host viewings, and ensure all sales activity is compliant, accurate, and professionally delivered. Key Responsibilities Sales Executive Provide outstanding customer service and support buyers through the full sales process. Convert enquiries into viewings and sales, ensuring all leads are qualified effectively. Host property viewings, open days, and off-plan appointments while maintaining high H&S standards. Collaborate with financial advisors to ensure customer affordability and compliance with funding requirements. Maintain accurate CRM records and produce regular sales performance reports. Monitor local competition and customer feedback to support ongoing sales strategy improvements. Ensure marketing suites and sales offices are well presented and risk-assessed. Build strong relationships with internal teams, external partners, and stakeholders. Stay up to date with relevant legislation, policy changes, and Capital Funding Guide requirements. Act as a brand ambassador at events, on social media, and in all customer interactions. Support colleagues when needed and contribute to wider departmental goals. What You'll Bring Sales Executive Knowledge of mortgage applications, conveyancing, and the sales process from reservation to exchange. Understanding of common barriers to exchange and how to overcome them. Strong customer service, communication, and organisational skills. Ability to manage multiple tasks, maintain accurate records, and work confidently with stakeholders. A proactive approach to personal development and staying current with industry changes.
Mar 26, 2026
Contractor
Job Summary Sales Executive Local Authority no called calling We're looking for a proactive and customer-focused Sales Consultant to join our team and help drive the success of our new homes developments. Reporting to the Sales Manager, you'll play a key role in achieving sales targets while delivering an exceptional customer experience that reflects our HEART values. Based primarily in our Sales & Marketing Suite on-site - with occasional time at our Farringdon head office - you'll guide customers through the home-buying journey, manage enquiries, host viewings, and ensure all sales activity is compliant, accurate, and professionally delivered. Key Responsibilities Sales Executive Provide outstanding customer service and support buyers through the full sales process. Convert enquiries into viewings and sales, ensuring all leads are qualified effectively. Host property viewings, open days, and off-plan appointments while maintaining high H&S standards. Collaborate with financial advisors to ensure customer affordability and compliance with funding requirements. Maintain accurate CRM records and produce regular sales performance reports. Monitor local competition and customer feedback to support ongoing sales strategy improvements. Ensure marketing suites and sales offices are well presented and risk-assessed. Build strong relationships with internal teams, external partners, and stakeholders. Stay up to date with relevant legislation, policy changes, and Capital Funding Guide requirements. Act as a brand ambassador at events, on social media, and in all customer interactions. Support colleagues when needed and contribute to wider departmental goals. What You'll Bring Sales Executive Knowledge of mortgage applications, conveyancing, and the sales process from reservation to exchange. Understanding of common barriers to exchange and how to overcome them. Strong customer service, communication, and organisational skills. Ability to manage multiple tasks, maintain accurate records, and work confidently with stakeholders. A proactive approach to personal development and staying current with industry changes.
Role Objective: Working with the Visitor Services leadership team, the Visitor Services Manager (Box Office) will lead and support the day to day operations of the Box Office. They will ensure the service is efficient, seamless, and welcoming for all visitors. The post holder will actively promote Kings Place, its diverse programming and activities, leading by example to deliver exceptional customer service. A key focus of this role is the management, development, and motivation of the Box Office team, fostering a friendly, knowledgeable, and service-oriented environment that consistently exceeds customer expectations. Key Duties: Operational: To oversee the effective day to day operation of the Box Office, ensuring that service standards are followed. To acquire and provide product knowledge and accurate information to customers and colleagues. To attend and provide appropriate team briefings prior to events. To act as Box Office Duty Manager prior to performances, as and when required. To assist with other sales and administrative activities as required including dealing with queries, exchanges, gift certificates, complimentary ticket requests, and basic in-house marketing. To attend and assist with the planning of operational, H&S and EDI related meetings to ensure effective operations across all departments. To work alongside the Senior Visitor Services Manager to review all processes, making improvements or recommendations for optimising service and operations. To act in a senior capacity, when on duty, deputising for the Senior Visitor Services Manager as and when required. Staff Management and Development : To motivate and monitor performance of Box Office Supervisors and Box Office Assistants, providing regular feedback and always leading by example. To plan and manage the departmental staff rota, ensuring that business needs are met in line with the staffing budget. To record staff absence and timekeeping and provide regular feedback. With support from the Senior Visitor Services Manager and Team Development Manager: co-ordinate the recruitment and selection of new staff. Organise and conduct staff training sessions. actively seek ways to improve staff working relations and staff welfare. Customer Service Standards: To be a responsible presence on the Box Office and in public areas, liaising with all staff to ensure customer safety and an exceptional customer experience. To oversee and monitor customer comments, complaints and feedback. To make customer feedback data accessible to all departments. To support the Marketing department in responding to customer queries via social media. To follow service standards, working closely with the Head of Visitor Services and Senior Visitor Services Manager to develop better working practices. To work closely with the Visitor Services Manager - Front of House to ensure that Customer Service standards are of the highest level across the Visitor Services team, and staff development is consistent and effective. Ticketing Inventory and Sales: To work alongside the Senior Visitor Services Manager to monitor booking data and identify sales trends To work closely with the Marketing and Programme departments to: Review sales and seating plans to identify price sensitivity where prices may need to be adjusted. Highlight opportunities to maximise sales through offers and price-based marketing activities. Monitor ticket offers and discounts, making recommendations for effectiveness. Systems, Data and Technology: To work alongside the Senior Visitor Services Manager to manage customer data, ensuring it is handled, shared, and stored in line with established GDPR practices and organisational procedures, and that all information remains accurate and reportable. To generate and distribute reports using ticketing software. To ensure the box office telephone system is configured in line with business needs. To record IT issues and monitor and action developments, liaising with the Head of Visitor Services, Senior Visitor Services Manager, ICT Director, ICT Manager and system suppliers. To work alongside the Senior Visitor Services Manager to: Maintain and develop the ticketing system and to monitor and implement developing functionality and program upgrades. Maintain and create Venue Facilities, Price and Seat Maps on the ticketing system. Set up performances and events on the ticketing system. Create special offers, promotional campaigns, packages, and other items as required on the ticketing system. Finance: To monitor and review the Box Office budget alongside the Senior Visitor Services Manager. To work alongside the Accounts department to reconcile Box Office sales transactions and invoicing, adhering to accounting and data entry procedures. Additional Duties: To comply with the KPMF equal opportunities and health and safety policies. To undertake any other duties as required to support the Head of Visitor Services, Senior Visitor Services Manager. To deputise for Senior Visitor Services Manager, as and when required. To deputise for Front of House Duty Managers, as and when required. Requirements Essential: Experience of working with a ticketing system Supervisor experience within a customer service and sales environment Proven ability to lead and motivate a team High level of computer literacy Excellent written and verbal communication skills Excellent customer service skills Excellent time management and ability to work to deadlines Friendly and approachable Able to work flexible hours including some weekends and evenings Desirable: Experience working with Spektrix Experience of working with a ticketing system at an administrator level Experience of budget control Experience of working in a Front of House role in an arts or cultural venue Experience managing professional social media accounts A proven track record in co-ordinating projects, managing and training staff, and developing procedures Knowledge of Health and Safety issues relating to public places Full Job description can be located on the Kings place Website via the button below.
Mar 26, 2026
Full time
Role Objective: Working with the Visitor Services leadership team, the Visitor Services Manager (Box Office) will lead and support the day to day operations of the Box Office. They will ensure the service is efficient, seamless, and welcoming for all visitors. The post holder will actively promote Kings Place, its diverse programming and activities, leading by example to deliver exceptional customer service. A key focus of this role is the management, development, and motivation of the Box Office team, fostering a friendly, knowledgeable, and service-oriented environment that consistently exceeds customer expectations. Key Duties: Operational: To oversee the effective day to day operation of the Box Office, ensuring that service standards are followed. To acquire and provide product knowledge and accurate information to customers and colleagues. To attend and provide appropriate team briefings prior to events. To act as Box Office Duty Manager prior to performances, as and when required. To assist with other sales and administrative activities as required including dealing with queries, exchanges, gift certificates, complimentary ticket requests, and basic in-house marketing. To attend and assist with the planning of operational, H&S and EDI related meetings to ensure effective operations across all departments. To work alongside the Senior Visitor Services Manager to review all processes, making improvements or recommendations for optimising service and operations. To act in a senior capacity, when on duty, deputising for the Senior Visitor Services Manager as and when required. Staff Management and Development : To motivate and monitor performance of Box Office Supervisors and Box Office Assistants, providing regular feedback and always leading by example. To plan and manage the departmental staff rota, ensuring that business needs are met in line with the staffing budget. To record staff absence and timekeeping and provide regular feedback. With support from the Senior Visitor Services Manager and Team Development Manager: co-ordinate the recruitment and selection of new staff. Organise and conduct staff training sessions. actively seek ways to improve staff working relations and staff welfare. Customer Service Standards: To be a responsible presence on the Box Office and in public areas, liaising with all staff to ensure customer safety and an exceptional customer experience. To oversee and monitor customer comments, complaints and feedback. To make customer feedback data accessible to all departments. To support the Marketing department in responding to customer queries via social media. To follow service standards, working closely with the Head of Visitor Services and Senior Visitor Services Manager to develop better working practices. To work closely with the Visitor Services Manager - Front of House to ensure that Customer Service standards are of the highest level across the Visitor Services team, and staff development is consistent and effective. Ticketing Inventory and Sales: To work alongside the Senior Visitor Services Manager to monitor booking data and identify sales trends To work closely with the Marketing and Programme departments to: Review sales and seating plans to identify price sensitivity where prices may need to be adjusted. Highlight opportunities to maximise sales through offers and price-based marketing activities. Monitor ticket offers and discounts, making recommendations for effectiveness. Systems, Data and Technology: To work alongside the Senior Visitor Services Manager to manage customer data, ensuring it is handled, shared, and stored in line with established GDPR practices and organisational procedures, and that all information remains accurate and reportable. To generate and distribute reports using ticketing software. To ensure the box office telephone system is configured in line with business needs. To record IT issues and monitor and action developments, liaising with the Head of Visitor Services, Senior Visitor Services Manager, ICT Director, ICT Manager and system suppliers. To work alongside the Senior Visitor Services Manager to: Maintain and develop the ticketing system and to monitor and implement developing functionality and program upgrades. Maintain and create Venue Facilities, Price and Seat Maps on the ticketing system. Set up performances and events on the ticketing system. Create special offers, promotional campaigns, packages, and other items as required on the ticketing system. Finance: To monitor and review the Box Office budget alongside the Senior Visitor Services Manager. To work alongside the Accounts department to reconcile Box Office sales transactions and invoicing, adhering to accounting and data entry procedures. Additional Duties: To comply with the KPMF equal opportunities and health and safety policies. To undertake any other duties as required to support the Head of Visitor Services, Senior Visitor Services Manager. To deputise for Senior Visitor Services Manager, as and when required. To deputise for Front of House Duty Managers, as and when required. Requirements Essential: Experience of working with a ticketing system Supervisor experience within a customer service and sales environment Proven ability to lead and motivate a team High level of computer literacy Excellent written and verbal communication skills Excellent customer service skills Excellent time management and ability to work to deadlines Friendly and approachable Able to work flexible hours including some weekends and evenings Desirable: Experience working with Spektrix Experience of working with a ticketing system at an administrator level Experience of budget control Experience of working in a Front of House role in an arts or cultural venue Experience managing professional social media accounts A proven track record in co-ordinating projects, managing and training staff, and developing procedures Knowledge of Health and Safety issues relating to public places Full Job description can be located on the Kings place Website via the button below.
Join our team at the Guardian and be a part of a diverse and inclusive global organisation that delivers fearless, investigative journalism, and holds power to account. Our team of award-winning journalists, cutting-edge commercial professionals, and industry-leading digital experts are committed to making a difference and represent a wide range of backgrounds and perspectives. We offer a challenging and exciting environment for career development, with a focus on training, growth and fostering an inclusive culture. The Multimedia team at the Guardian produces video and audio media content for our digital platforms including our website, apps, podcasts and social channels. We are looking for a Multimedia Support Analyst who will work closely with the Multimedia Tech Product Manager to ensure the smooth, uninterrupted running of all Multimedia systems and services, provide iterative enhancement to those systems, and assist Multimedia users with incidents and service requests. About the Role Recording and actioning requests & incidents via our ticketing system (we used Halo ITSM), responding to requests for multimedia support promptly and working with the Group Technology & Data (GT&D) teams and third parties to resolve these as quickly as possible. Manage IT equipment distribution to Multimedia staff Operational support for all multimedia IT systems and equipment, including Mac hardware and operating system software, video and audio editing, transcoding systems, content delivery methods, file storage, asset management, archiving and retrieval and file transfer. Monitor processes and offer solutions and fixes where necessary Test software and upgrade computers Provide training to users and other IT staff on multimedia applications, processes and system operations. Assist with the documentation of the multimedia system overview and support procedures to enable effective operational support. About You Prior experience working with multimedia teams and tools, including Mac OS X and Adobe Creative Cloud. Broad technical ability and great problem solving skills. Excellent planning and prioritisation skills. Able to communicate effectively with a diverse range of stakeholders, including technical and non-technical staff. Proactively promotes and drives continuous improvement. Experience of video/audio production systems, digital asset management systems and the basics of network, storage and server infrastructure is desirable. We actively encourage applications from groups traditionally underrepresented in the UK media We operate in a hybrid environment working 3 days a week from our offices in Kings Cross and 2 days a week remotely. We value and respect all differences (seen and unseen) in all people. We aspire to have inclusive working experiences and an environment that reflects the audience we serve, where our people have equal access to career development opportunities, their voices are heard and can contribute to our future. We actively encourage applications from people of all backgrounds. Many of our staff work flexibly and we will consider all requests for flexible working arrangements. How to Apply To apply, please upload your latest CV and a cover letter which outlines why you'd love to take on this role, and why you're a great match for what we're looking for. We appreciate the time taken to prepare each application we receive. We do not use AI-assisted technology to review applications; every application is reviewed by a member of our recruitment team. The closing date for applications is Thursday 26th March 2026. All roles at the Guardian are open for everybody to apply. It is important to us that you feel supported and comfortable throughout your recruitment process, in order to perform your best. Please let us know if there are any changes we could make to help your application, this includes providing documents in accessible formats or personalising the process to better support your needs. Please contact Anna Vipers on to discuss further so we can work with you to support you through your application. Benefits at the Guardian You'll have 30 days of annual leave per year (plus bank holidays) with the option to purchase an additional 5 days. Our pension scheme is generous; if you contribute 5% then we will contribute 8-12% (depending on your age). We believe in giving back, which is why employees are given 2 volunteering days annually and the option of payroll giving. Season ticket loans are also available. You are entitled to private healthcare, life cover, income protection, and eye tests. You can also opt in to dental insurance. We have enhanced maternity, paternity, adoption and shared parental leave policies in place. We also support our employees by offering an IVF, menopause, baby loss, and trans equality policy. Culture and Wellbeing We want everyone to feel like they belong at the Guardian and we champion diversity of thought. Our various employee forums provide a platform to use their voice to foster an inclusive workplace. We became the first major media organisation to achieve B Corp status. We offer tools to help you prioritise your wellbeing including access to our employee benefits platform which provides tailored support for health and wellbeing. In addition, we also offer free yoga and pilates classes. These run alongside our corporate gym membership and cycle to work scheme. Our canteen has views overlooking the Regents Canal and caters for breakfast, lunch and dinner. Learning and Development We encourage personal and professional growth. Employees have access to a broad range of tools and solutions, and we are happy to support the pursuit of professional qualifications through vocational courses and apprenticeships.
Mar 26, 2026
Full time
Join our team at the Guardian and be a part of a diverse and inclusive global organisation that delivers fearless, investigative journalism, and holds power to account. Our team of award-winning journalists, cutting-edge commercial professionals, and industry-leading digital experts are committed to making a difference and represent a wide range of backgrounds and perspectives. We offer a challenging and exciting environment for career development, with a focus on training, growth and fostering an inclusive culture. The Multimedia team at the Guardian produces video and audio media content for our digital platforms including our website, apps, podcasts and social channels. We are looking for a Multimedia Support Analyst who will work closely with the Multimedia Tech Product Manager to ensure the smooth, uninterrupted running of all Multimedia systems and services, provide iterative enhancement to those systems, and assist Multimedia users with incidents and service requests. About the Role Recording and actioning requests & incidents via our ticketing system (we used Halo ITSM), responding to requests for multimedia support promptly and working with the Group Technology & Data (GT&D) teams and third parties to resolve these as quickly as possible. Manage IT equipment distribution to Multimedia staff Operational support for all multimedia IT systems and equipment, including Mac hardware and operating system software, video and audio editing, transcoding systems, content delivery methods, file storage, asset management, archiving and retrieval and file transfer. Monitor processes and offer solutions and fixes where necessary Test software and upgrade computers Provide training to users and other IT staff on multimedia applications, processes and system operations. Assist with the documentation of the multimedia system overview and support procedures to enable effective operational support. About You Prior experience working with multimedia teams and tools, including Mac OS X and Adobe Creative Cloud. Broad technical ability and great problem solving skills. Excellent planning and prioritisation skills. Able to communicate effectively with a diverse range of stakeholders, including technical and non-technical staff. Proactively promotes and drives continuous improvement. Experience of video/audio production systems, digital asset management systems and the basics of network, storage and server infrastructure is desirable. We actively encourage applications from groups traditionally underrepresented in the UK media We operate in a hybrid environment working 3 days a week from our offices in Kings Cross and 2 days a week remotely. We value and respect all differences (seen and unseen) in all people. We aspire to have inclusive working experiences and an environment that reflects the audience we serve, where our people have equal access to career development opportunities, their voices are heard and can contribute to our future. We actively encourage applications from people of all backgrounds. Many of our staff work flexibly and we will consider all requests for flexible working arrangements. How to Apply To apply, please upload your latest CV and a cover letter which outlines why you'd love to take on this role, and why you're a great match for what we're looking for. We appreciate the time taken to prepare each application we receive. We do not use AI-assisted technology to review applications; every application is reviewed by a member of our recruitment team. The closing date for applications is Thursday 26th March 2026. All roles at the Guardian are open for everybody to apply. It is important to us that you feel supported and comfortable throughout your recruitment process, in order to perform your best. Please let us know if there are any changes we could make to help your application, this includes providing documents in accessible formats or personalising the process to better support your needs. Please contact Anna Vipers on to discuss further so we can work with you to support you through your application. Benefits at the Guardian You'll have 30 days of annual leave per year (plus bank holidays) with the option to purchase an additional 5 days. Our pension scheme is generous; if you contribute 5% then we will contribute 8-12% (depending on your age). We believe in giving back, which is why employees are given 2 volunteering days annually and the option of payroll giving. Season ticket loans are also available. You are entitled to private healthcare, life cover, income protection, and eye tests. You can also opt in to dental insurance. We have enhanced maternity, paternity, adoption and shared parental leave policies in place. We also support our employees by offering an IVF, menopause, baby loss, and trans equality policy. Culture and Wellbeing We want everyone to feel like they belong at the Guardian and we champion diversity of thought. Our various employee forums provide a platform to use their voice to foster an inclusive workplace. We became the first major media organisation to achieve B Corp status. We offer tools to help you prioritise your wellbeing including access to our employee benefits platform which provides tailored support for health and wellbeing. In addition, we also offer free yoga and pilates classes. These run alongside our corporate gym membership and cycle to work scheme. Our canteen has views overlooking the Regents Canal and caters for breakfast, lunch and dinner. Learning and Development We encourage personal and professional growth. Employees have access to a broad range of tools and solutions, and we are happy to support the pursuit of professional qualifications through vocational courses and apprenticeships.
