JOB DESCRIPTION 1. JOB TITLE: Executive Assistant, Reparations Contract: Fixed-term until April 2029, 35 hours per week Location: York/ hybrid (in office attendance once or twice a week) Salary range: £47,814 2. MAIN PURPOSE AND SCOPE OF THE JOB This role provides Executive support to the Head of Reparations, and enables the smooth administrative delivery of the wider reparations work. The role will collaborate across the organisation, including liaising with the SLT and Executive Team staff, trustees and key external stakeholders. 3. POSITION IN ORGANISATION Reports to: Head of Reparations Responsible for: n/a 4. DUTIES AND KEY RESPONSIBILITIES 4.1 Executive Support Prepare and coordinate briefing and background documents so that the Head of Reparations (HOR) is fully informed ahead of key meetings. Manage the HOR s diary, inbox, and scheduling to ensure effective prioritisation of time including flagging urgent emails that need a response or forwarding emails to other members of the team to deal with as appropriate. Coordinate travel and logistics, including booking transport and accommodation. Prepare and send occasional correspondence on behalf of the HOR. Internal and external meeting organisation - including compiling agendas for HOR, circulating papers, and producing meeting minutes and action trackers. Managing the Briefings Tracker ensuring the HOR is fully briefed and has relevant information, meeting participant bios, background reading for all internal an external meetings. Recording and maintaining the Head of Reparations contacts, networks, including tracking emails, appointments and follow up actions. Assist with proof-reading correspondence, desktop research, drafting letters and reports as necessary supporting the Head of Reparations. Support Head of Reparations and SLT with Project Management Office administrative for key strategic initiatives such as project plan tracking, status reports, risk & action log maintenance, External Advisory Group coordination and logistics, Staff participation, external partner and stakeholder logistics. 4.3 Support for the team and wider organisation Collaborating with staff on reparations related work. Engaging with external key stakeholders, as appropriate. Engaging with the communications team on social media activity related to reparations. Support for event planning involving the HOR and reparations team, including venue booking and logistics e.g. for Leadership Team Away Days, Board meetings and workshops, team events. Support diversity and equality of opportunity in the workplace. Carry out other associated duties as may arise, develop or be assigned. 5. General Responsibilities Consistently perform the role effectively and in line with the values and mission of JRCT. Proactively keep up to date with developments affecting your work and maintaining and improving personal competence through continuous professional development. Take direction on projects and priorities from your line manager and trustees, which may vary from time to time. Develop, foster and maintain effective relationships with relevant external stakeholders and organisations. Work to administration and communication protocols efficiently to ensure that organisational systems and procedures are implemented. Abide by all organisational policies, codes of conduct and practice. Prepare for and participate in supervision and appraisal meetings. Maintain confidentiality and professionalism at all times. Contribute constructively to team meetings and organisational priorities. Demonstrate a commitment to equality, diversity and inclusion in the workplace. Carry out other duties as may arise, develop or be assigned commensurate with the role.
May 06, 2026
Full time
JOB DESCRIPTION 1. JOB TITLE: Executive Assistant, Reparations Contract: Fixed-term until April 2029, 35 hours per week Location: York/ hybrid (in office attendance once or twice a week) Salary range: £47,814 2. MAIN PURPOSE AND SCOPE OF THE JOB This role provides Executive support to the Head of Reparations, and enables the smooth administrative delivery of the wider reparations work. The role will collaborate across the organisation, including liaising with the SLT and Executive Team staff, trustees and key external stakeholders. 3. POSITION IN ORGANISATION Reports to: Head of Reparations Responsible for: n/a 4. DUTIES AND KEY RESPONSIBILITIES 4.1 Executive Support Prepare and coordinate briefing and background documents so that the Head of Reparations (HOR) is fully informed ahead of key meetings. Manage the HOR s diary, inbox, and scheduling to ensure effective prioritisation of time including flagging urgent emails that need a response or forwarding emails to other members of the team to deal with as appropriate. Coordinate travel and logistics, including booking transport and accommodation. Prepare and send occasional correspondence on behalf of the HOR. Internal and external meeting organisation - including compiling agendas for HOR, circulating papers, and producing meeting minutes and action trackers. Managing the Briefings Tracker ensuring the HOR is fully briefed and has relevant information, meeting participant bios, background reading for all internal an external meetings. Recording and maintaining the Head of Reparations contacts, networks, including tracking emails, appointments and follow up actions. Assist with proof-reading correspondence, desktop research, drafting letters and reports as necessary supporting the Head of Reparations. Support Head of Reparations and SLT with Project Management Office administrative for key strategic initiatives such as project plan tracking, status reports, risk & action log maintenance, External Advisory Group coordination and logistics, Staff participation, external partner and stakeholder logistics. 4.3 Support for the team and wider organisation Collaborating with staff on reparations related work. Engaging with external key stakeholders, as appropriate. Engaging with the communications team on social media activity related to reparations. Support for event planning involving the HOR and reparations team, including venue booking and logistics e.g. for Leadership Team Away Days, Board meetings and workshops, team events. Support diversity and equality of opportunity in the workplace. Carry out other associated duties as may arise, develop or be assigned. 5. General Responsibilities Consistently perform the role effectively and in line with the values and mission of JRCT. Proactively keep up to date with developments affecting your work and maintaining and improving personal competence through continuous professional development. Take direction on projects and priorities from your line manager and trustees, which may vary from time to time. Develop, foster and maintain effective relationships with relevant external stakeholders and organisations. Work to administration and communication protocols efficiently to ensure that organisational systems and procedures are implemented. Abide by all organisational policies, codes of conduct and practice. Prepare for and participate in supervision and appraisal meetings. Maintain confidentiality and professionalism at all times. Contribute constructively to team meetings and organisational priorities. Demonstrate a commitment to equality, diversity and inclusion in the workplace. Carry out other duties as may arise, develop or be assigned commensurate with the role.
Digital Volunteer Engagement Officer Leith, Edinburgh / Hybrid, will consider remote working £25,500 per annum, pro rata Permanent, Part time - 17.5 hours per week About us: For 60 years, the Scottish Wildlife Trust has worked with its members, partners and supporters in pursuit of its vision of healthy, resilient ecosystems across Scotland s land and seas. The Trust successfully champions the cause of wildlife through policy and campaigning work, demonstrates best practice through practical conservation and innovative partnerships, and inspires people to take positive action through its education and engagement activities. It also manages a network of over 100 wildlife reserves across Scotland and is a member of the UK-wide Wildlife Trusts movement. The Role: We are looking for an organised and motivated individual with excellent communication skills and a passion for volunteering, who will provide support for the Scottish Wildlife Trust s 600 volunteers through a variety of digital tools and platforms. Working as part of the Trust s Engagement team, you will play a key role in ensuring volunteering with the Scottish Wildlife Trust is a positive and rewarding experience that meets the needs of both the volunteer and the organisation. In addition to creating engaging digital resources and communications for volunteers, you will lead on maintaining the Trust s online Volunteer Management System, supporting the volunteers and staff who use it. This highly flexible role can be conducted remotely, although some travel to Scottish Wildlife Trust headquarters in Leith may be required. Main objectives Develop a range of digital communications that enhance the volunteering experience and help progress volunteers along a journey of engagement. Produce and maintain online volunteer training and support through the Trust s e-learning platform. Produce engaging volunteer communications such as e-newsletters, blogs and social media content. Maintain the Trust s Volunteer Management System to ensure it meets the needs of both volunteers and volunteer managers. Provide support for volunteers and volunteer managers who use the Trust s volunteer management system. Promote and further develop a volunteering culture for the Trust. The successful candidate will ideally: Have experience creating a range of high-quality digital engagement resources Have experience using Content Management Systems Be motivational, enthusiastic and engaging Have excellent written and visual communication skills Have a good understanding of volunteer management and the volunteer experience Have a good understanding of GDPR and its relevance to volunteer management What we offer: Salary sacrifice schemes including Cycle to Work & Pension schemes. We have always been hugely flexible in our approach to how you wish to work and continue to offer a flexible approach. One Wellness Hour per week Enhanced Pension rate upon completion of probation Sick Pay Allowance Enhanced Maternity/ Paternity Leave Training and Development Closing date for applications: 26th April 2026, midnight Interviews will be held on: WC 4th May The Trust is a passionate employer, proactive about creating a culture of diversity and inclusive workplace that promotes and values equal opportunities for all. We welcome individuals from all networks of life, backgrounds, and experiences.
May 06, 2026
Full time
Digital Volunteer Engagement Officer Leith, Edinburgh / Hybrid, will consider remote working £25,500 per annum, pro rata Permanent, Part time - 17.5 hours per week About us: For 60 years, the Scottish Wildlife Trust has worked with its members, partners and supporters in pursuit of its vision of healthy, resilient ecosystems across Scotland s land and seas. The Trust successfully champions the cause of wildlife through policy and campaigning work, demonstrates best practice through practical conservation and innovative partnerships, and inspires people to take positive action through its education and engagement activities. It also manages a network of over 100 wildlife reserves across Scotland and is a member of the UK-wide Wildlife Trusts movement. The Role: We are looking for an organised and motivated individual with excellent communication skills and a passion for volunteering, who will provide support for the Scottish Wildlife Trust s 600 volunteers through a variety of digital tools and platforms. Working as part of the Trust s Engagement team, you will play a key role in ensuring volunteering with the Scottish Wildlife Trust is a positive and rewarding experience that meets the needs of both the volunteer and the organisation. In addition to creating engaging digital resources and communications for volunteers, you will lead on maintaining the Trust s online Volunteer Management System, supporting the volunteers and staff who use it. This highly flexible role can be conducted remotely, although some travel to Scottish Wildlife Trust headquarters in Leith may be required. Main objectives Develop a range of digital communications that enhance the volunteering experience and help progress volunteers along a journey of engagement. Produce and maintain online volunteer training and support through the Trust s e-learning platform. Produce engaging volunteer communications such as e-newsletters, blogs and social media content. Maintain the Trust s Volunteer Management System to ensure it meets the needs of both volunteers and volunteer managers. Provide support for volunteers and volunteer managers who use the Trust s volunteer management system. Promote and further develop a volunteering culture for the Trust. The successful candidate will ideally: Have experience creating a range of high-quality digital engagement resources Have experience using Content Management Systems Be motivational, enthusiastic and engaging Have excellent written and visual communication skills Have a good understanding of volunteer management and the volunteer experience Have a good understanding of GDPR and its relevance to volunteer management What we offer: Salary sacrifice schemes including Cycle to Work & Pension schemes. We have always been hugely flexible in our approach to how you wish to work and continue to offer a flexible approach. One Wellness Hour per week Enhanced Pension rate upon completion of probation Sick Pay Allowance Enhanced Maternity/ Paternity Leave Training and Development Closing date for applications: 26th April 2026, midnight Interviews will be held on: WC 4th May The Trust is a passionate employer, proactive about creating a culture of diversity and inclusive workplace that promotes and values equal opportunities for all. We welcome individuals from all networks of life, backgrounds, and experiences.
Bemorefab Children's Cancer Charity
Corby, Northamptonshire
The Role This is a unique opportunity to join Bemorefab Children's Cancer Charity at a genuinely exciting stage in our growth. Our core team is hands-on and close-knit, and the person who takes this role will have real influence over how the charity develops. The primary purpose of the role is to grow and diversify our income, working towards an annual fundraising target of well over £300,000. You will lead on public and community fundraising, corporate partnerships, events, grant applications, digital giving, and donor stewardship, building systems and relationships that will sustain the charity for years to come. We run high-profile events including our flagship Have Happy Days Gala, Corporate Golf Day, Santa Fun Run and race days. You will play a central role in coordinating these and developing new fundraising activity alongside them. As the charity grows, this role will grow with it. You may take on line management of additional fundraising staff as the team expands, and you will play an active role in supporting and coordinating our volunteers. In year one, we would want you to have built a strong corporate pipeline, established a working CRM and stewardship process, submitted a meaningful portfolio of grant applications, and contributed to events that raise the profile and income of the charity. We are looking for someone who can hit the ground running and help shape what comes next. Key Responsibilities Fundraising Strategy and Income Generation • Develop and deliver a fundraising plan aligned with the charity's growth aims. • Lead on community and public fundraising activity, including supporter-led fundraising, challenges, campaigns and events. • Identify and cultivate new income opportunities across individual giving, regular giving and appeals. • Develop and grow our online and digital fundraising presence, including donation campaigns, social media appeals and crowdfunding. Corporate Partnerships • Research, identify and approach prospective corporate partners. • Develop tailored partnership proposals and stewardship plans. • Maintain strong, positive relationships to encourage long-term support and explore matched giving, charity of the year and sponsorship opportunities. Grants and Trusts • Research and identify suitable grant and trust opportunities. • Prepare, write and submit high-quality funding applications. • Maintain a pipeline of upcoming deadlines and reporting requirements. Events and Supporter Engagement • Plan, coordinate and support fundraising events, including large-scale flagship events and community fundraising activity. • Represent the charity at community events, networking opportunities and meetings. • Engage, support and coordinate volunteers, fundraisers and ambassadors. People and Team • Work collaboratively with the CEO and Office and Development Manager to support strategic planning and organisational development. • As the charity grows, provide line management to any additional fundraising staff who join the team. • Contribute to wider charity activity, remaining flexible and adaptable as the role and charity evolve. • Carry out any reasonable duties required to support the charity's growth and operations. Data, CRM and Donor Stewardship • Establish and manage a CRM system to track donors, supporters and income streams. • Ensure all fundraising data is recorded accurately and in line with GDPR. • Deliver high-quality, personalised stewardship to nurture long-term relationships and increase donor retention. • Monitor income against targets and produce regular performance reports with insights and recommendations. • Prepare fundraising reports for the CEO and Trustees as required. About You You will be someone who thrives in a role where you can build, shape and develop fundraising from the ground up. You will be proactive, self-driven and confident managing multiple income streams at once. You will care about the cause and be motivated by the idea that your work directly determines how many families we can reach and support. Essential • Strong relationship-building skills and a warm, confident communication style. • Excellent written communication skills, particularly for proposals, pitches or cases for support. • Highly organised with strong planning and data management abilities. • Demonstrable experience generating income, securing partnerships or winning new business (charity fundraising, sales, business development or similar). Desirable • Experience working in a fundraising role within the charity sector. • Experience working in a small or growing organisation. • Experience implementing or managing a CRM system. • Confidence with digital fundraising, social media campaigns or online giving platforms. • Full driving licence or ability to travel occasionally as needed. • Comfortable presenting to groups, partners and supporters. Why Join Us? Bemorefab CCC is a charity with big ambitions. We have a story that moves people, a community that rallies behind us, and a founding team that is deeply committed to making this work. Florence's Pride of Britain Award brought us national attention and demand for our services is growing fast. We want to ensure that we can help every child and family that needs our support. This is a role where you will genuinely matter. The need for what we do is only increasing, and we are determined to grow to meet it. You will help shape how we do that, which families we can reach, and what this charity looks like in the years ahead. There is real space here for someone with ambition, creativity and heart. • Be part of a growing charity with the potential to support every child and family that needs us. • Work directly with the CEO and have real influence over strategy. • A role that will grow with you, including the opportunity to lead and develop a team as the charity expands. • Genuine space for professional development as the charity expands.
May 06, 2026
Full time
The Role This is a unique opportunity to join Bemorefab Children's Cancer Charity at a genuinely exciting stage in our growth. Our core team is hands-on and close-knit, and the person who takes this role will have real influence over how the charity develops. The primary purpose of the role is to grow and diversify our income, working towards an annual fundraising target of well over £300,000. You will lead on public and community fundraising, corporate partnerships, events, grant applications, digital giving, and donor stewardship, building systems and relationships that will sustain the charity for years to come. We run high-profile events including our flagship Have Happy Days Gala, Corporate Golf Day, Santa Fun Run and race days. You will play a central role in coordinating these and developing new fundraising activity alongside them. As the charity grows, this role will grow with it. You may take on line management of additional fundraising staff as the team expands, and you will play an active role in supporting and coordinating our volunteers. In year one, we would want you to have built a strong corporate pipeline, established a working CRM and stewardship process, submitted a meaningful portfolio of grant applications, and contributed to events that raise the profile and income of the charity. We are looking for someone who can hit the ground running and help shape what comes next. Key Responsibilities Fundraising Strategy and Income Generation • Develop and deliver a fundraising plan aligned with the charity's growth aims. • Lead on community and public fundraising activity, including supporter-led fundraising, challenges, campaigns and events. • Identify and cultivate new income opportunities across individual giving, regular giving and appeals. • Develop and grow our online and digital fundraising presence, including donation campaigns, social media appeals and crowdfunding. Corporate Partnerships • Research, identify and approach prospective corporate partners. • Develop tailored partnership proposals and stewardship plans. • Maintain strong, positive relationships to encourage long-term support and explore matched giving, charity of the year and sponsorship opportunities. Grants and Trusts • Research and identify suitable grant and trust opportunities. • Prepare, write and submit high-quality funding applications. • Maintain a pipeline of upcoming deadlines and reporting requirements. Events and Supporter Engagement • Plan, coordinate and support fundraising events, including large-scale flagship events and community fundraising activity. • Represent the charity at community events, networking opportunities and meetings. • Engage, support and coordinate volunteers, fundraisers and ambassadors. People and Team • Work collaboratively with the CEO and Office and Development Manager to support strategic planning and organisational development. • As the charity grows, provide line management to any additional fundraising staff who join the team. • Contribute to wider charity activity, remaining flexible and adaptable as the role and charity evolve. • Carry out any reasonable duties required to support the charity's growth and operations. Data, CRM and Donor Stewardship • Establish and manage a CRM system to track donors, supporters and income streams. • Ensure all fundraising data is recorded accurately and in line with GDPR. • Deliver high-quality, personalised stewardship to nurture long-term relationships and increase donor retention. • Monitor income against targets and produce regular performance reports with insights and recommendations. • Prepare fundraising reports for the CEO and Trustees as required. About You You will be someone who thrives in a role where you can build, shape and develop fundraising from the ground up. You will be proactive, self-driven and confident managing multiple income streams at once. You will care about the cause and be motivated by the idea that your work directly determines how many families we can reach and support. Essential • Strong relationship-building skills and a warm, confident communication style. • Excellent written communication skills, particularly for proposals, pitches or cases for support. • Highly organised with strong planning and data management abilities. • Demonstrable experience generating income, securing partnerships or winning new business (charity fundraising, sales, business development or similar). Desirable • Experience working in a fundraising role within the charity sector. • Experience working in a small or growing organisation. • Experience implementing or managing a CRM system. • Confidence with digital fundraising, social media campaigns or online giving platforms. • Full driving licence or ability to travel occasionally as needed. • Comfortable presenting to groups, partners and supporters. Why Join Us? Bemorefab CCC is a charity with big ambitions. We have a story that moves people, a community that rallies behind us, and a founding team that is deeply committed to making this work. Florence's Pride of Britain Award brought us national attention and demand for our services is growing fast. We want to ensure that we can help every child and family that needs our support. This is a role where you will genuinely matter. The need for what we do is only increasing, and we are determined to grow to meet it. You will help shape how we do that, which families we can reach, and what this charity looks like in the years ahead. There is real space here for someone with ambition, creativity and heart. • Be part of a growing charity with the potential to support every child and family that needs us. • Work directly with the CEO and have real influence over strategy. • A role that will grow with you, including the opportunity to lead and develop a team as the charity expands. • Genuine space for professional development as the charity expands.
My client has a great opportunity for a Quantity Surveyor to join its established Capital (planned and refurbishment based contracts works) business (inc Kitchen, Bathroom , Fire Risk ) which will be based in Cheltenham . Typically you will be out at customers a large proportion of the week . Jobs are tendering / estimating so can be typically smaller value ( relatively ) but high volume along with one off bigger projects . The role will be working on a new contract with a 5-year programme upgrading 2,500 homes for Cheltenham residents. The initial project will be upgrading kitchens and bathrooms; however, it is expected that the unit will develop into other areas such as decarbonisation retrofit, fire safety and other major refurbishment projects. As such, there is a great opportunity here for someone to increase the scope and level of their responsibility as the business unit grows. Many of their QS have risen quickly through the ranks here - and people stay with them . They are one of the UK s largest privately-owned property services companies with offices UK wide . A leader and pioneer in its field, they are at the forefront of delivering innovative planned and responsive services to the built environment. £54,900 inc car allowance (6.5K) , plus a private mileage scheme and fuel card , pension, healthcare, life insurance + profit share (last year 14%) They have continued to have a fantastic year full of growth and opportunity company wide and are excited to announce a long-term contract win which has been secured within the Capital (planned works/ Refurbishment) division so need an additional Quantity Surveyor in this specialisation and to actively impact their commercial success from the very beginning of a new contract set up. Ultimately, they are a commercially focused business, but they focus on people, sustainability, and exceptional client delivery/customer satisfaction to achieve this. You will thrive in collaborating with the operational team, while managing the full commercial responsibility for the financial and commercial aspects of our planned works for our local authority client. Benefits: Be part of the company profit share scheme (14% of base salary achieved last year) Private mileage scheme and fuel card Let us help you prepare for your future with an enhanced employer pension contribution of up to 7% OR a savings scheme. Life, Medical and Permanent Health Insurance 23 days annual leave, but you may want longer or less, so buy up to 5 days or sell up to 3 days per year. Access to the Lighthouse Construction Industry Charity to support your health and wellbeing, including free legal and financial advice. Enhanced maternity/ paternity pay. The Quantity Surveyor role: As a Quantity Surveyor within the Capital works division, you will actively tender, estimate and measure onsite. Specifically, you will: Measure and prepare cost estimates for contracts and tenders, highlighting any risks and solutions for mitigating these. Prepare budget cost value reconciliations, identifying commercial risks and opportunities to ensure correct contract planning from the beginning. Work closely with the Contracts Manager to ensure productivity targets and contract milestones are agreed and issued before contract start, including direct labour incentives. Build strong client and supplier relations, to ensure any variations and the progress of contracts are discussed and resolved proactively. Take purchase, credit and debtor responsibility using COINS to achieve expected cash flow. Complete and analyse weekly reporting from site has adequate cost information (including labour rates and performance exceptional to budget, value, progress, quality, and safety) Produce monthly contract valuations. What will you bring as Quantity Surveyor? You will be inquisitive, organised, and honest as well as being a genuine people person who thrives when collaborating with clients, trade teams and immediate colleagues, fostering a real working together environment. Proven experience in a similar quantity surveying. Project surveying role Experience of successfully managing a value of works up to £3 million. A key eye for identifying areas to save money, reduce costs and maximise value. Additional Benefits include: Annual pay reviews Training and development opportunities Trade discounts from our preferred suppliers for you and your friends and family Specsavers vouchers Quantity Surveyor Quantity Surveyor QS housing social council kitchen kitchen kitchen bathroom bathroom bathroom fire risk fire risk carbon de-carbonisation decarbonisation retro fit retrofit council cheltenham gloucester bristol gloucs gloucester cheltenham gloucestershire gloucestershire quantity surveyor car company car profit share bonus profit share private health fire fire council housing housing housing
May 06, 2026
Full time
My client has a great opportunity for a Quantity Surveyor to join its established Capital (planned and refurbishment based contracts works) business (inc Kitchen, Bathroom , Fire Risk ) which will be based in Cheltenham . Typically you will be out at customers a large proportion of the week . Jobs are tendering / estimating so can be typically smaller value ( relatively ) but high volume along with one off bigger projects . The role will be working on a new contract with a 5-year programme upgrading 2,500 homes for Cheltenham residents. The initial project will be upgrading kitchens and bathrooms; however, it is expected that the unit will develop into other areas such as decarbonisation retrofit, fire safety and other major refurbishment projects. As such, there is a great opportunity here for someone to increase the scope and level of their responsibility as the business unit grows. Many of their QS have risen quickly through the ranks here - and people stay with them . They are one of the UK s largest privately-owned property services companies with offices UK wide . A leader and pioneer in its field, they are at the forefront of delivering innovative planned and responsive services to the built environment. £54,900 inc car allowance (6.5K) , plus a private mileage scheme and fuel card , pension, healthcare, life insurance + profit share (last year 14%) They have continued to have a fantastic year full of growth and opportunity company wide and are excited to announce a long-term contract win which has been secured within the Capital (planned works/ Refurbishment) division so need an additional Quantity Surveyor in this specialisation and to actively impact their commercial success from the very beginning of a new contract set up. Ultimately, they are a commercially focused business, but they focus on people, sustainability, and exceptional client delivery/customer satisfaction to achieve this. You will thrive in collaborating with the operational team, while managing the full commercial responsibility for the financial and commercial aspects of our planned works for our local authority client. Benefits: Be part of the company profit share scheme (14% of base salary achieved last year) Private mileage scheme and fuel card Let us help you prepare for your future with an enhanced employer pension contribution of up to 7% OR a savings scheme. Life, Medical and Permanent Health Insurance 23 days annual leave, but you may want longer or less, so buy up to 5 days or sell up to 3 days per year. Access to the Lighthouse Construction Industry Charity to support your health and wellbeing, including free legal and financial advice. Enhanced maternity/ paternity pay. The Quantity Surveyor role: As a Quantity Surveyor within the Capital works division, you will actively tender, estimate and measure onsite. Specifically, you will: Measure and prepare cost estimates for contracts and tenders, highlighting any risks and solutions for mitigating these. Prepare budget cost value reconciliations, identifying commercial risks and opportunities to ensure correct contract planning from the beginning. Work closely with the Contracts Manager to ensure productivity targets and contract milestones are agreed and issued before contract start, including direct labour incentives. Build strong client and supplier relations, to ensure any variations and the progress of contracts are discussed and resolved proactively. Take purchase, credit and debtor responsibility using COINS to achieve expected cash flow. Complete and analyse weekly reporting from site has adequate cost information (including labour rates and performance exceptional to budget, value, progress, quality, and safety) Produce monthly contract valuations. What will you bring as Quantity Surveyor? You will be inquisitive, organised, and honest as well as being a genuine people person who thrives when collaborating with clients, trade teams and immediate colleagues, fostering a real working together environment. Proven experience in a similar quantity surveying. Project surveying role Experience of successfully managing a value of works up to £3 million. A key eye for identifying areas to save money, reduce costs and maximise value. Additional Benefits include: Annual pay reviews Training and development opportunities Trade discounts from our preferred suppliers for you and your friends and family Specsavers vouchers Quantity Surveyor Quantity Surveyor QS housing social council kitchen kitchen kitchen bathroom bathroom bathroom fire risk fire risk carbon de-carbonisation decarbonisation retro fit retrofit council cheltenham gloucester bristol gloucs gloucester cheltenham gloucestershire gloucestershire quantity surveyor car company car profit share bonus profit share private health fire fire council housing housing housing
Do you come from the Beauty industry, travel agency , recruitment, estate agency or Flight attendant world. Are you in house lettings and love property but want a change? Do you have amazing Customer Service and face to face people skills and want an opportunity to work for an amazing, well established property company Are you a confident, enthusiastic person with the ability to sell and open doors if so read on. This is an Exciting opportunity for a Client Services Manager . Monday to Friday 8.30- 5 30k- 32k The successful candidate will play an integral role promoting this company based in Aztec, Bristol This is a key role in enhancing sales and ultimate financial performance of the centre Reporting to the Directorship, the candidate will demonstrate excellent administrative, organisational and communication skills, be confident, show attention to detail, enthusiasm, adaptability, ability to multi-task and work under pressure, is highly motivated and proactive with a desire to contribute to the company more widely and a commitment to client/customer service. The ability to be a team player will be vital. Job Role: To be accountable for the financial and operational performance of the centre. To attract new clients and ensure the retention of existing clients with a view to maximising revenues Overall management, control and accountability for the financial and commercial performance of the centre. Management of financial procedures. Provision of exceptional customer service whilst ensuring operational efficiency's. Sales & Marketing Develop and maintain contact and relationship with Brokers and Commercial Agents and provide feedback on introductions. Promote available space in the centre on pre-agreed commercial terms. Achieve target sales to grow and maintain centre occupancy levels. Manage licence agreement renewals to maintain centre occupancy levels and grow revenues. Develop corporate account contacts with key local occupiers in order to benefit from potential special projects, overspill or other possible short term expansion requirements To maximise revenue from various products available within the Centre. Network with influencers, public sector, and inward investment bodies and target potential customers. To assist in preparing marketing collateral suitable for the centre. Identify, recommend and implement local marketing initiatives. Enquiry handling, viewings, contract negotiations and completions. Creative and professional use of social media Develop promotional campaigns for the business centre and its facilities. Financial Provide Financial Management Information to include monthly billing, revenue collection and financial reporting using Twiin software (training provided). Manage the business centre in line with agreed annual budget to achieve the target financial returns. Effectively monitor and manage aged debtors. Demonstrate a good understanding of profit and loss reports and managing costs. Recommend and implement potential areas where additional revenue can be generated. Present lettings and additional service revenue plans as required. Benefits 25 days plus bank hols pension health care Life assurance This is permanent position
May 05, 2026
Full time
Do you come from the Beauty industry, travel agency , recruitment, estate agency or Flight attendant world. Are you in house lettings and love property but want a change? Do you have amazing Customer Service and face to face people skills and want an opportunity to work for an amazing, well established property company Are you a confident, enthusiastic person with the ability to sell and open doors if so read on. This is an Exciting opportunity for a Client Services Manager . Monday to Friday 8.30- 5 30k- 32k The successful candidate will play an integral role promoting this company based in Aztec, Bristol This is a key role in enhancing sales and ultimate financial performance of the centre Reporting to the Directorship, the candidate will demonstrate excellent administrative, organisational and communication skills, be confident, show attention to detail, enthusiasm, adaptability, ability to multi-task and work under pressure, is highly motivated and proactive with a desire to contribute to the company more widely and a commitment to client/customer service. The ability to be a team player will be vital. Job Role: To be accountable for the financial and operational performance of the centre. To attract new clients and ensure the retention of existing clients with a view to maximising revenues Overall management, control and accountability for the financial and commercial performance of the centre. Management of financial procedures. Provision of exceptional customer service whilst ensuring operational efficiency's. Sales & Marketing Develop and maintain contact and relationship with Brokers and Commercial Agents and provide feedback on introductions. Promote available space in the centre on pre-agreed commercial terms. Achieve target sales to grow and maintain centre occupancy levels. Manage licence agreement renewals to maintain centre occupancy levels and grow revenues. Develop corporate account contacts with key local occupiers in order to benefit from potential special projects, overspill or other possible short term expansion requirements To maximise revenue from various products available within the Centre. Network with influencers, public sector, and inward investment bodies and target potential customers. To assist in preparing marketing collateral suitable for the centre. Identify, recommend and implement local marketing initiatives. Enquiry handling, viewings, contract negotiations and completions. Creative and professional use of social media Develop promotional campaigns for the business centre and its facilities. Financial Provide Financial Management Information to include monthly billing, revenue collection and financial reporting using Twiin software (training provided). Manage the business centre in line with agreed annual budget to achieve the target financial returns. Effectively monitor and manage aged debtors. Demonstrate a good understanding of profit and loss reports and managing costs. Recommend and implement potential areas where additional revenue can be generated. Present lettings and additional service revenue plans as required. Benefits 25 days plus bank hols pension health care Life assurance This is permanent position
JOB TITLE: Community Support Worker RESPONSIBLE TO: Community and Families Manager HOURS OF WORK: Part-time 28hours (evening and weekend work will be required) LOCATION: Hybrid in person community delivery across Scotland, with requirements to attend office base in Edinburgh and home working possible. (Car driver with access to own transport desirable) DURATION: Fixed term 24 months (with potential for extension, funding allowing) SALARY / GRADE:Grade 3 / £24479 per annum fte pro-rata KEY WORKING RELATIONSHIPS • Community and Families Manager • Head of Community Services and communities team • Adoption UK Scotland and Kinship service colleagues • The Adoption and Kinship Community in Scotland • Local Authorities and external commissioners PURPOSE OF THE ROLE • To support the community work of Adoption UK Scotland community support services, to plan and deliver community events, provide professionals, parents/carers, children, and young people access to information, resources, and services and to engage with families in their local communities. • To offer a front-line service, primarily to adoptive and kinship families, and care experienced individuals and young people, by supporting delivery and administration for activities and events, including regular support groups delivery, youth and teens/young adults, and family events. Support of events across Scotland based on resources and availability. • Support planning, organisation of, and attendance at, in person and online events through funded projects and services to bring together adopted and care-experienced individuals and young people and adoptive and kinship families, enable peer support, build a sense of community and promote an active and supportive Community Network. • To respond to enquiries received via the Information and Support Service and relevant email inboxes with relevant information and/or signposting. • To be part of the wider communities within Adoption UK Scotland, working across teams and services. • Work collaboratively with colleagues across all services areas of Adoption UK MAIN DUTIES AND RESPONSIBILITIES • Working alongside service leads within the communities team, and with the wider Adoption UK Scotland team members to plan and deliver specific events and activities for adoptive and kinship community members, and care experienced children and young people via our E Project youth service for children, teens and young adults. • Provide administrative coordination for community event provision, including collating event materials, gathering feedback and evaluations for reporting purposes, supporting delivery of events, maintaining records using existing required systems, and responding to enquiries via our Information and Support line and relevant email inboxes. • Working alongside Communications colleagues and across teams to ensure promotion of events to relevant target groups • Attending events to promote the wider work of AUK Scotland at conferences or support groups • To hold responsibility for administrative requirements relating to community events, including setting up booking pages, sharing information via newsletters and social media, and recording service delivery interactions, using existing Adoption UK systems and processes • To work with colleagues in the Foundations for Families kinship support service to support delivery and coordinate activities between services where appropriate. • To report to line manager and directors in Adoption UK Scotland relating to service delivery, including contributing to monitoring and reporting on activities. • To work alongside Adoption UK colleagues to develop and improve resources and services for our communities. Criteria EXPERIENCE, EDUCATION, QUALIFICATIONS & KNOWLEDGE Demonstrable knowledge and understanding of the issues and challenges faced by care experienced families. (Essential) Experience of engagement and direct work with families and/or young people (Essential) Experience of facilitation of in person and online groups (or commitment to learn) and commitment to digital safeguarding (Essential) Relevant degree or qualification (e.g. community work, social sciences) or equivalent experience (Desirable) Skills and abilities Report writing and record keeping (Essential) Excellent communication skills, both written and verbal (Essential) Ability to build and maintain relationships (Essential) The ability to use Microsoft Office (Word, Excel, Outlook) (Essential) Accountability Liaise with colleagues to share updates and information Report to supervisor and relevant managers and external commissioners on activities Behaviours Takes pride in Adoption UK and promotes its values and mission in all interactions with external stakeholders. Demonstrates commitment to equality, diversity and inclusion in all aspects of role at all times. Follows all policies and procedures relating to risk assessments, safeguarding and youth service delivery Contributes to an open and honest culture Encourages challenge and creativity, transparency and consistency. Leads by example. Offers outstanding service to members. Promotes cross functional team working, sharing skills and knowledge Communicates clearly, seeking clarity when unclear and valuing the opinion of others. Valuing the opinion of other. Treating colleagues and other stakeholders with respect. Takes pride in own development, committed to achieving high standards and agreed objectives
May 05, 2026
Full time
JOB TITLE: Community Support Worker RESPONSIBLE TO: Community and Families Manager HOURS OF WORK: Part-time 28hours (evening and weekend work will be required) LOCATION: Hybrid in person community delivery across Scotland, with requirements to attend office base in Edinburgh and home working possible. (Car driver with access to own transport desirable) DURATION: Fixed term 24 months (with potential for extension, funding allowing) SALARY / GRADE:Grade 3 / £24479 per annum fte pro-rata KEY WORKING RELATIONSHIPS • Community and Families Manager • Head of Community Services and communities team • Adoption UK Scotland and Kinship service colleagues • The Adoption and Kinship Community in Scotland • Local Authorities and external commissioners PURPOSE OF THE ROLE • To support the community work of Adoption UK Scotland community support services, to plan and deliver community events, provide professionals, parents/carers, children, and young people access to information, resources, and services and to engage with families in their local communities. • To offer a front-line service, primarily to adoptive and kinship families, and care experienced individuals and young people, by supporting delivery and administration for activities and events, including regular support groups delivery, youth and teens/young adults, and family events. Support of events across Scotland based on resources and availability. • Support planning, organisation of, and attendance at, in person and online events through funded projects and services to bring together adopted and care-experienced individuals and young people and adoptive and kinship families, enable peer support, build a sense of community and promote an active and supportive Community Network. • To respond to enquiries received via the Information and Support Service and relevant email inboxes with relevant information and/or signposting. • To be part of the wider communities within Adoption UK Scotland, working across teams and services. • Work collaboratively with colleagues across all services areas of Adoption UK MAIN DUTIES AND RESPONSIBILITIES • Working alongside service leads within the communities team, and with the wider Adoption UK Scotland team members to plan and deliver specific events and activities for adoptive and kinship community members, and care experienced children and young people via our E Project youth service for children, teens and young adults. • Provide administrative coordination for community event provision, including collating event materials, gathering feedback and evaluations for reporting purposes, supporting delivery of events, maintaining records using existing required systems, and responding to enquiries via our Information and Support line and relevant email inboxes. • Working alongside Communications colleagues and across teams to ensure promotion of events to relevant target groups • Attending events to promote the wider work of AUK Scotland at conferences or support groups • To hold responsibility for administrative requirements relating to community events, including setting up booking pages, sharing information via newsletters and social media, and recording service delivery interactions, using existing Adoption UK systems and processes • To work with colleagues in the Foundations for Families kinship support service to support delivery and coordinate activities between services where appropriate. • To report to line manager and directors in Adoption UK Scotland relating to service delivery, including contributing to monitoring and reporting on activities. • To work alongside Adoption UK colleagues to develop and improve resources and services for our communities. Criteria EXPERIENCE, EDUCATION, QUALIFICATIONS & KNOWLEDGE Demonstrable knowledge and understanding of the issues and challenges faced by care experienced families. (Essential) Experience of engagement and direct work with families and/or young people (Essential) Experience of facilitation of in person and online groups (or commitment to learn) and commitment to digital safeguarding (Essential) Relevant degree or qualification (e.g. community work, social sciences) or equivalent experience (Desirable) Skills and abilities Report writing and record keeping (Essential) Excellent communication skills, both written and verbal (Essential) Ability to build and maintain relationships (Essential) The ability to use Microsoft Office (Word, Excel, Outlook) (Essential) Accountability Liaise with colleagues to share updates and information Report to supervisor and relevant managers and external commissioners on activities Behaviours Takes pride in Adoption UK and promotes its values and mission in all interactions with external stakeholders. Demonstrates commitment to equality, diversity and inclusion in all aspects of role at all times. Follows all policies and procedures relating to risk assessments, safeguarding and youth service delivery Contributes to an open and honest culture Encourages challenge and creativity, transparency and consistency. Leads by example. Offers outstanding service to members. Promotes cross functional team working, sharing skills and knowledge Communicates clearly, seeking clarity when unclear and valuing the opinion of others. Valuing the opinion of other. Treating colleagues and other stakeholders with respect. Takes pride in own development, committed to achieving high standards and agreed objectives
At the Scottish Bible Society, we share the Bible. Thanks to the commitment and generosity of our supporters, the Scottish Bible Society is a charity that helps individuals and communities in over 200 countries and territories around the world receive Bibles in a language they understand and in a format they can use. We are creative in supporting churches in Scotland keep the Bible central and encourage meaningful engagement to deepen encounters with God. The range of projects we either initiate here or support around the world is extensive. We have an exciting opportunity for someone who would describe themselves as a content creator, writer, and social media communicator to join our existing team. You will be someone with a proven track record in digital communications and website management who can help raise the profile of the SBS brand and attract new audiences to engage with the mission of SBS. You will be articulate with strong influencing skills, who thrives in a fast-paced communications environment. This is a significant role in an organisation with a strong Christian ethos, therefore there is an occupational requirement that the post holder is a practising Christian. Full-time role based at Bible House, Edinburgh near Haymarket train station. Currently operating a hybrid model, 3 days in the office (Tue to Thur) and the option to work remotely 2 days. Out of normal business hours or occasional weekend work may be required, with time off in lieu in return.
May 05, 2026
Full time
At the Scottish Bible Society, we share the Bible. Thanks to the commitment and generosity of our supporters, the Scottish Bible Society is a charity that helps individuals and communities in over 200 countries and territories around the world receive Bibles in a language they understand and in a format they can use. We are creative in supporting churches in Scotland keep the Bible central and encourage meaningful engagement to deepen encounters with God. The range of projects we either initiate here or support around the world is extensive. We have an exciting opportunity for someone who would describe themselves as a content creator, writer, and social media communicator to join our existing team. You will be someone with a proven track record in digital communications and website management who can help raise the profile of the SBS brand and attract new audiences to engage with the mission of SBS. You will be articulate with strong influencing skills, who thrives in a fast-paced communications environment. This is a significant role in an organisation with a strong Christian ethos, therefore there is an occupational requirement that the post holder is a practising Christian. Full-time role based at Bible House, Edinburgh near Haymarket train station. Currently operating a hybrid model, 3 days in the office (Tue to Thur) and the option to work remotely 2 days. Out of normal business hours or occasional weekend work may be required, with time off in lieu in return.
Job Title: General Manager Location: Croydon Salary: Up to 50K A leading residential investment and management company is looking for an experienced General Manager to oversee the mobilisation and ongoing operations of New BTR Site in Croydon, This is an exciting opportunity to lead a team, drive operational excellence, and create a vibrant and engaging living environment for residents. Key Responsibilities Mobilisation & Operational Management Develop and implement a mobilisation plan covering compliance, health and safety, facilities management, leasing, and marketing. Work closely with development teams, contractors, and key stakeholders to ensure a seamless handover and operational readiness. Oversee the implementation of all systems, processes, and procedures, ensuring regulatory and safety compliance. Appoint and manage third-party service providers, ensuring high-quality service delivery. Resident Experience & Engagement Act as the face of the development, fostering a strong sense of community among residents. Develop and implement a resident engagement strategy, including regular communication, events, and feedback collection. Ensure a seamless move-in and move-out experience, with a focus on customer satisfaction. Oversee social media and marketing initiatives in collaboration with the marketing team to enhance the property's visibility and appeal. Leasing & Occupancy Management Lead the leasing strategy to achieve and maintain high occupancy levels, targeting 98 percent occupancy. Manage property listings, portals, and enquiries, ensuring a swift and professional response. Oversee the application and move-in process, ensuring compliance with all regulations and policies. Monitor lease renewals and retention strategies to optimise occupancy and revenue. Financial & Compliance Management Develop and manage budgets, ensuring all operational costs are controlled effectively. Monitor site expenditure, identify cost-saving opportunities, and ensure all invoicing and financial procedures are followed. Oversee health and safety compliance, ensuring all policies and procedures are implemented correctly and maintained. Manage risk and regulatory compliance, particularly with fire safety and building regulations. Team Leadership & Development Lead, motivate, and develop a team of up to seven staff, providing clear direction and ongoing support. Conduct regular performance reviews, training, and one-to-one meetings to support professional development. Manage contractor relationships, ensuring service levels are met and any disputes are resolved efficiently. Assist with recruitment, onboarding, and training of new team members. About You The ideal candidate will have a strong background in residential property management, build-to-rent (BTR), co-living, or PBSA. You should have experience leading teams, managing operational processes, and delivering excellent customer service. Key qualities include: A proactive and hands-on approach to management. Excellent communication and leadership skills. Strong problem-solving abilities with the ability to work under pressure. Experience in financial management, budgeting, and cost control. A passion for delivering outstanding resident experiences. This is an exciting opportunity to take ownership of a new development and shape its success from the ground up. If you have the experience and enthusiasm to lead a thriving residential community, we want to hear from you.
May 05, 2026
Full time
Job Title: General Manager Location: Croydon Salary: Up to 50K A leading residential investment and management company is looking for an experienced General Manager to oversee the mobilisation and ongoing operations of New BTR Site in Croydon, This is an exciting opportunity to lead a team, drive operational excellence, and create a vibrant and engaging living environment for residents. Key Responsibilities Mobilisation & Operational Management Develop and implement a mobilisation plan covering compliance, health and safety, facilities management, leasing, and marketing. Work closely with development teams, contractors, and key stakeholders to ensure a seamless handover and operational readiness. Oversee the implementation of all systems, processes, and procedures, ensuring regulatory and safety compliance. Appoint and manage third-party service providers, ensuring high-quality service delivery. Resident Experience & Engagement Act as the face of the development, fostering a strong sense of community among residents. Develop and implement a resident engagement strategy, including regular communication, events, and feedback collection. Ensure a seamless move-in and move-out experience, with a focus on customer satisfaction. Oversee social media and marketing initiatives in collaboration with the marketing team to enhance the property's visibility and appeal. Leasing & Occupancy Management Lead the leasing strategy to achieve and maintain high occupancy levels, targeting 98 percent occupancy. Manage property listings, portals, and enquiries, ensuring a swift and professional response. Oversee the application and move-in process, ensuring compliance with all regulations and policies. Monitor lease renewals and retention strategies to optimise occupancy and revenue. Financial & Compliance Management Develop and manage budgets, ensuring all operational costs are controlled effectively. Monitor site expenditure, identify cost-saving opportunities, and ensure all invoicing and financial procedures are followed. Oversee health and safety compliance, ensuring all policies and procedures are implemented correctly and maintained. Manage risk and regulatory compliance, particularly with fire safety and building regulations. Team Leadership & Development Lead, motivate, and develop a team of up to seven staff, providing clear direction and ongoing support. Conduct regular performance reviews, training, and one-to-one meetings to support professional development. Manage contractor relationships, ensuring service levels are met and any disputes are resolved efficiently. Assist with recruitment, onboarding, and training of new team members. About You The ideal candidate will have a strong background in residential property management, build-to-rent (BTR), co-living, or PBSA. You should have experience leading teams, managing operational processes, and delivering excellent customer service. Key qualities include: A proactive and hands-on approach to management. Excellent communication and leadership skills. Strong problem-solving abilities with the ability to work under pressure. Experience in financial management, budgeting, and cost control. A passion for delivering outstanding resident experiences. This is an exciting opportunity to take ownership of a new development and shape its success from the ground up. If you have the experience and enthusiasm to lead a thriving residential community, we want to hear from you.
Growth Marketing Manager Solihull (Office-based, Monday Thursday Four Day Week No Fridays) £45,000 £60,000 + Performance Bonus + Benefits If you live and breathe Meta lead generation and you want to own a funnel that directly drives business growth, read on. We are recruiting on behalf of a fast-growing SaaS business based in Solihull. Our client has built a CRM and marketing automation platform for SME business owners think GoHighLevel-style functionality helping small businesses manage their customers and automate their marketing in one place. With around 1,000 customers already and an ambitious target of 100 new customers every month, they need a Growth Marketing Manager to own and scale their Meta lead generation funnel end to end. The Role Your sole focus is driving qualified demo bookings through a Meta (Facebook/Instagram) paid social funnel. The commercial target is clear 20 qualified demo bookings per day feeding directly into a sales team who convert them into paying customers. You will own everything from campaign strategy and audience testing through to creative direction, landing page optimisation and conversion improvement. A specialist team including a dedicated media buyer, creative designer and technical specialist supports you but this is not a role where you direct others and step back. You will be hands-on in the platforms yourself every single day. Please read this before applying: 95% of lead generation activity runs through Meta (Facebook/Instagram). If paid social is not your primary specialism this role is not right for you This is a lead generation role not an ecommerce role. If your paid social experience is primarily focused on driving product purchases rather than qualified conversations, please look elsewhere The role is fully office based Monday to Thursday in Solihull. You must be within comfortable commuting distance we cannot consider candidates requiring relocation About You Proven hands-on experience running Meta (Facebook/Instagram) paid social campaigns as your primary channel Specific experience with lead generation, book-a-call or book-a-demo funnels you understand that optimising for a qualified conversation is fundamentally different to optimising for a purchase Real numbers to back up your experience CPL improvements, cost per booked call, conversion rate uplifts, lead quality gains Commercially minded and data driven you understand the full funnel from ad impression through to booked demo and you know where to look when performance drops A genuine passion for performance marketing you stay on top of industry developments, you test things because you're curious and you're always thinking about how to improve a funnel Minimum 4 years of relevant hands-on experience Comfortable being a player-coach strategic enough to own the funnel, hands-on enough to be in the platforms every day What's On Offer £45,000 £60,000 base salary Performance bonus Four day working week Monday to Thursday, Fridays off On-site gym On-site Michelin star quality chef lunch provided every day Private medical insurance Profit share scheme Company pension Casual dress and regular company events Free parking A genuinely unique high-energy business culture unlike anywhere else you have worked SaaS experience is helpful but not essential. What matters is that you have run Meta lead generation funnels, you can prove it with real numbers and you are hungry to own a clear commercial target. Apply now and tell us about the Meta lead generation campaigns you are most proud of and the results you achieved. INDL
May 05, 2026
Full time
Growth Marketing Manager Solihull (Office-based, Monday Thursday Four Day Week No Fridays) £45,000 £60,000 + Performance Bonus + Benefits If you live and breathe Meta lead generation and you want to own a funnel that directly drives business growth, read on. We are recruiting on behalf of a fast-growing SaaS business based in Solihull. Our client has built a CRM and marketing automation platform for SME business owners think GoHighLevel-style functionality helping small businesses manage their customers and automate their marketing in one place. With around 1,000 customers already and an ambitious target of 100 new customers every month, they need a Growth Marketing Manager to own and scale their Meta lead generation funnel end to end. The Role Your sole focus is driving qualified demo bookings through a Meta (Facebook/Instagram) paid social funnel. The commercial target is clear 20 qualified demo bookings per day feeding directly into a sales team who convert them into paying customers. You will own everything from campaign strategy and audience testing through to creative direction, landing page optimisation and conversion improvement. A specialist team including a dedicated media buyer, creative designer and technical specialist supports you but this is not a role where you direct others and step back. You will be hands-on in the platforms yourself every single day. Please read this before applying: 95% of lead generation activity runs through Meta (Facebook/Instagram). If paid social is not your primary specialism this role is not right for you This is a lead generation role not an ecommerce role. If your paid social experience is primarily focused on driving product purchases rather than qualified conversations, please look elsewhere The role is fully office based Monday to Thursday in Solihull. You must be within comfortable commuting distance we cannot consider candidates requiring relocation About You Proven hands-on experience running Meta (Facebook/Instagram) paid social campaigns as your primary channel Specific experience with lead generation, book-a-call or book-a-demo funnels you understand that optimising for a qualified conversation is fundamentally different to optimising for a purchase Real numbers to back up your experience CPL improvements, cost per booked call, conversion rate uplifts, lead quality gains Commercially minded and data driven you understand the full funnel from ad impression through to booked demo and you know where to look when performance drops A genuine passion for performance marketing you stay on top of industry developments, you test things because you're curious and you're always thinking about how to improve a funnel Minimum 4 years of relevant hands-on experience Comfortable being a player-coach strategic enough to own the funnel, hands-on enough to be in the platforms every day What's On Offer £45,000 £60,000 base salary Performance bonus Four day working week Monday to Thursday, Fridays off On-site gym On-site Michelin star quality chef lunch provided every day Private medical insurance Profit share scheme Company pension Casual dress and regular company events Free parking A genuinely unique high-energy business culture unlike anywhere else you have worked SaaS experience is helpful but not essential. What matters is that you have run Meta lead generation funnels, you can prove it with real numbers and you are hungry to own a clear commercial target. Apply now and tell us about the Meta lead generation campaigns you are most proud of and the results you achieved. INDL
Closing date: 07-05-2026 Funeral Director £29,776 per annum (£15.27 per hour) plus benefits Full time 37.5 hours per week, Monday-Friday, 9am-5pm - as part of this role, you'll also be part of the on call rota: 1 in every 5 weeks: Monday-Friday, 5pm-8pm and Saturday-Sunday, 8am-8pm Ivybridge, PL21 9AB No experience needed. Please note all positions within Funeralcare can involve direct physical contact with the deceased as part of normal duties - the amount of contact will differ dependant on role applied for. Typical duties include but are not limited to preparation, transportation, and personal care of the deceased to be carried out with professionalism, dignity, respect and adherence to health and safety standards. Please carefully consider your comfort levels with these responsibilities before applying. We're looking for an empathetic and commercially minded person to join the Co-op Funeralcare team. You don't need industry experience. If you have great people skills, and a real commercial focus, you could be perfect for this role. At Co-op Funeralcare, we provide a caring and compassionate service when families need it most. As a funeral director, you'll be right at the heart of that service. You'll balance your time between managerial and business tasks, and building strong, trusting relationships with clients. At the Co-op, you'll be part of something meaningful. Join us today. What you'll do • make sure client needs, service levels and KPIs are met • be clients' main point of contact; supporting and guiding with the help of the wider team • support funerals - conducting the ceremony, leading the team and carrying the deceased when necessary • make sure all regulated work, including funeral planning appointments, is referred to a 'certified colleague' • build and maintain relationships with the team, clients and the community This role would suit people who have • a commercial mind-set and experience in a managerial role • a true customer focus and a real passion for delivering a great service • the ability to capture intricate detail and make sure it is reflected in the service we deliver • compassion, understanding and empathy, and the ability to keep a cool head under pressure • a UK manual driving licence Why Co-op? At Co-op, we're owned by our members. And because we're owned by you, we can do right by you. So when you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose. We want this to be a place where you can thrive, so you'll also receive: • 30% off Co-op branded products in our food stores all year-round • 10% off other brands in our food stores all year-round • discounts on other Co-op products and services • 23 days holidays (pro rata, rising with service) • a pension with up to 10% employer contributions • access to our Employee Assistance Programme which offers confidential advice and support on anything you're struggling with, 24 hours a day • access to virtual GP and free eye tests • endless career development opportunities including apprenticeships • friendly, supportive team and the knowledge that you make a huge difference to your community • access to Stream - a money management app that gives you access to a percentage of your pay as you earn it Building an inclusive work environment We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you. Learn more about our recruitment process at Your Co-op Application Journey and our inclusion commitments at Diversity and inclusion at Co-op As part of your application you'll need to complete an online assessment. It will take you around 20 minutes to complete this test. If you're successful in your application, we'll perform some background checks as part of our pre-employment screening process. These will include a DBS (disclosure and barring service) and adverse media checks, and an occupational health questionnaire (to ensure you are fit to perform the role). We'll also check your social media activity on platforms like Facebook, Twitter and Instagram. Any offer of employment made will be conditional upon the completion of pre-employment screening checks.
May 05, 2026
Full time
Closing date: 07-05-2026 Funeral Director £29,776 per annum (£15.27 per hour) plus benefits Full time 37.5 hours per week, Monday-Friday, 9am-5pm - as part of this role, you'll also be part of the on call rota: 1 in every 5 weeks: Monday-Friday, 5pm-8pm and Saturday-Sunday, 8am-8pm Ivybridge, PL21 9AB No experience needed. Please note all positions within Funeralcare can involve direct physical contact with the deceased as part of normal duties - the amount of contact will differ dependant on role applied for. Typical duties include but are not limited to preparation, transportation, and personal care of the deceased to be carried out with professionalism, dignity, respect and adherence to health and safety standards. Please carefully consider your comfort levels with these responsibilities before applying. We're looking for an empathetic and commercially minded person to join the Co-op Funeralcare team. You don't need industry experience. If you have great people skills, and a real commercial focus, you could be perfect for this role. At Co-op Funeralcare, we provide a caring and compassionate service when families need it most. As a funeral director, you'll be right at the heart of that service. You'll balance your time between managerial and business tasks, and building strong, trusting relationships with clients. At the Co-op, you'll be part of something meaningful. Join us today. What you'll do • make sure client needs, service levels and KPIs are met • be clients' main point of contact; supporting and guiding with the help of the wider team • support funerals - conducting the ceremony, leading the team and carrying the deceased when necessary • make sure all regulated work, including funeral planning appointments, is referred to a 'certified colleague' • build and maintain relationships with the team, clients and the community This role would suit people who have • a commercial mind-set and experience in a managerial role • a true customer focus and a real passion for delivering a great service • the ability to capture intricate detail and make sure it is reflected in the service we deliver • compassion, understanding and empathy, and the ability to keep a cool head under pressure • a UK manual driving licence Why Co-op? At Co-op, we're owned by our members. And because we're owned by you, we can do right by you. So when you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose. We want this to be a place where you can thrive, so you'll also receive: • 30% off Co-op branded products in our food stores all year-round • 10% off other brands in our food stores all year-round • discounts on other Co-op products and services • 23 days holidays (pro rata, rising with service) • a pension with up to 10% employer contributions • access to our Employee Assistance Programme which offers confidential advice and support on anything you're struggling with, 24 hours a day • access to virtual GP and free eye tests • endless career development opportunities including apprenticeships • friendly, supportive team and the knowledge that you make a huge difference to your community • access to Stream - a money management app that gives you access to a percentage of your pay as you earn it Building an inclusive work environment We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you. Learn more about our recruitment process at Your Co-op Application Journey and our inclusion commitments at Diversity and inclusion at Co-op As part of your application you'll need to complete an online assessment. It will take you around 20 minutes to complete this test. If you're successful in your application, we'll perform some background checks as part of our pre-employment screening process. These will include a DBS (disclosure and barring service) and adverse media checks, and an occupational health questionnaire (to ensure you are fit to perform the role). We'll also check your social media activity on platforms like Facebook, Twitter and Instagram. Any offer of employment made will be conditional upon the completion of pre-employment screening checks.
Closing date: 08-05-2026 Funeral Director £29,776 per annum (£15.27 per hour) plus benefits Full time 37.5 hours per week, Monday to Friday varied shifts between 8am-8pm - as part of this role, you'll also be part of the on call rota Lancaster, LA1 1XQ No experience needed. Please note all positions within Funeralcare can involve direct physical contact with the deceased as part of normal duties - the amount of contact will differ dependant on role applied for. Typical duties include but are not limited to preparation, transportation, and personal care of the deceased to be carried out with professionalism, dignity, respect and adherence to health and safety standards. Please carefully consider your comfort levels with these responsibilities before applying. We're looking for an empathetic and commercially minded person to join the Co-op Funeralcare team. You don't need industry experience. If you have great people skills, and a real commercial focus, you could be perfect for this role. At Co-op Funeralcare, we provide a caring and compassionate service when families need it most. As a funeral director, you'll be right at the heart of that service. You'll balance your time between managerial and business tasks, and building strong, trusting relationships with clients. At the Co-op, you'll be part of something meaningful. Join us today. What you'll do • make sure client needs, service levels and KPIs are met • be clients' main point of contact; supporting and guiding with the help of the wider team • support funerals - conducting the ceremony, leading the team and carrying the deceased when necessary • make sure all regulated work, including funeral planning appointments, is referred to a 'certified colleague' • build and maintain relationships with the team, clients and the community This role would suit people who have • a commercial mind-set and experience in a managerial role • a true customer focus and a real passion for delivering a great service • the ability to capture intricate detail and make sure it is reflected in the service we deliver • compassion, understanding and empathy, and the ability to keep a cool head under pressure • a UK manual driving licence Why Co-op? At Co-op, we're owned by our members. And because we're owned by you, we can do right by you. So when you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose. We want this to be a place where you can thrive, so you'll also receive: • 30% off Co-op branded products in our food stores all year-round • 10% off other brands in our food stores all year-round • discounts on other Co-op products and services • 23 days holidays (pro rata, rising with service) • a pension with up to 10% employer contributions • access to our Employee Assistance Programme which offers confidential advice and support on anything you're struggling with, 24 hours a day • access to virtual GP and free eye tests • endless career development opportunities including apprenticeships • friendly, supportive team and the knowledge that you make a huge difference to your community • access to Stream - a money management app that gives you access to a percentage of your pay as you earn it Building an inclusive work environment We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you. Learn more about our recruitment process at Your Co-op Application Journey and our inclusion commitments at Diversity and inclusion at Co-op As part of your application you'll need to complete an online assessment. It will take you around 20 minutes to complete this test. If you're successful in your application, we'll perform some background checks as part of our pre-employment screening process. These will include a DBS (disclosure and barring service) and adverse media checks, and an occupational health questionnaire (to ensure you are fit to perform the role). We'll also check your social media activity on platforms like Facebook, Twitter and Instagram. Any offer of employment made will be conditional upon the completion of pre-employment screening checks.
May 05, 2026
Full time
Closing date: 08-05-2026 Funeral Director £29,776 per annum (£15.27 per hour) plus benefits Full time 37.5 hours per week, Monday to Friday varied shifts between 8am-8pm - as part of this role, you'll also be part of the on call rota Lancaster, LA1 1XQ No experience needed. Please note all positions within Funeralcare can involve direct physical contact with the deceased as part of normal duties - the amount of contact will differ dependant on role applied for. Typical duties include but are not limited to preparation, transportation, and personal care of the deceased to be carried out with professionalism, dignity, respect and adherence to health and safety standards. Please carefully consider your comfort levels with these responsibilities before applying. We're looking for an empathetic and commercially minded person to join the Co-op Funeralcare team. You don't need industry experience. If you have great people skills, and a real commercial focus, you could be perfect for this role. At Co-op Funeralcare, we provide a caring and compassionate service when families need it most. As a funeral director, you'll be right at the heart of that service. You'll balance your time between managerial and business tasks, and building strong, trusting relationships with clients. At the Co-op, you'll be part of something meaningful. Join us today. What you'll do • make sure client needs, service levels and KPIs are met • be clients' main point of contact; supporting and guiding with the help of the wider team • support funerals - conducting the ceremony, leading the team and carrying the deceased when necessary • make sure all regulated work, including funeral planning appointments, is referred to a 'certified colleague' • build and maintain relationships with the team, clients and the community This role would suit people who have • a commercial mind-set and experience in a managerial role • a true customer focus and a real passion for delivering a great service • the ability to capture intricate detail and make sure it is reflected in the service we deliver • compassion, understanding and empathy, and the ability to keep a cool head under pressure • a UK manual driving licence Why Co-op? At Co-op, we're owned by our members. And because we're owned by you, we can do right by you. So when you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose. We want this to be a place where you can thrive, so you'll also receive: • 30% off Co-op branded products in our food stores all year-round • 10% off other brands in our food stores all year-round • discounts on other Co-op products and services • 23 days holidays (pro rata, rising with service) • a pension with up to 10% employer contributions • access to our Employee Assistance Programme which offers confidential advice and support on anything you're struggling with, 24 hours a day • access to virtual GP and free eye tests • endless career development opportunities including apprenticeships • friendly, supportive team and the knowledge that you make a huge difference to your community • access to Stream - a money management app that gives you access to a percentage of your pay as you earn it Building an inclusive work environment We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you. Learn more about our recruitment process at Your Co-op Application Journey and our inclusion commitments at Diversity and inclusion at Co-op As part of your application you'll need to complete an online assessment. It will take you around 20 minutes to complete this test. If you're successful in your application, we'll perform some background checks as part of our pre-employment screening process. These will include a DBS (disclosure and barring service) and adverse media checks, and an occupational health questionnaire (to ensure you are fit to perform the role). We'll also check your social media activity on platforms like Facebook, Twitter and Instagram. Any offer of employment made will be conditional upon the completion of pre-employment screening checks.
Digital Content & Editorial Manager Maidstone, Kent The Company A well-established publishing company producing specialist magazines, digital content and events across niche sectors including motorsports, aviation, farming and transport. With a loyal and engaged audience, the business delivers high-quality editorial across print and digital platforms and hosts exhibitions and events that bring together readers and industry professionals. The Role My client is seeking a proactive and creative Digital Content & Editorial Manager to oversee and grow the digital presence of their fishing and agricultural media brands. This is a hands-on role combining editorial oversight with digital content execution and audience growth. You will work closely with editorial, sales and events teams while managing day-to-day digital activity. Key Responsibilities Managing and publishing content across websites and digital platforms Editing and overseeing content from freelance contributors Growing audience engagement through SEO, social media and newsletters Monitoring performance using analytics tools and optimising content accordingly Managing social media channels Supporting digital advertising and commercial initiatives Assisting with content and coverage for industry events Skills & Experience Required Experience within media, publishing or trade titles Previous print magazine experience is essential Strong editorial and sub-editing skills Experience using WordPress CMS A strong understanding of Google Analytics Knowledge of digital marketing and audience growth strategies Experience managing social media platforms and campaigns Ability to analyse performance data and improve content effectiveness Video editing and/or digital design skills Strong communication and collaboration skills Commercial awareness alongside sound editorial judgement Full UK driving licence and access to a car Desirable Experience working with agricultural or rural audiences Photography or basic design skills Experience with Google Ads (Search, Display, YouTube, Performance Max, etc.) Benefits Salary up to 35,000 per annum Hybrid working - 1 day per week in the office 25 days holiday + bank holidays Birthday off Pension scheme Clear progression opportunities
May 05, 2026
Full time
Digital Content & Editorial Manager Maidstone, Kent The Company A well-established publishing company producing specialist magazines, digital content and events across niche sectors including motorsports, aviation, farming and transport. With a loyal and engaged audience, the business delivers high-quality editorial across print and digital platforms and hosts exhibitions and events that bring together readers and industry professionals. The Role My client is seeking a proactive and creative Digital Content & Editorial Manager to oversee and grow the digital presence of their fishing and agricultural media brands. This is a hands-on role combining editorial oversight with digital content execution and audience growth. You will work closely with editorial, sales and events teams while managing day-to-day digital activity. Key Responsibilities Managing and publishing content across websites and digital platforms Editing and overseeing content from freelance contributors Growing audience engagement through SEO, social media and newsletters Monitoring performance using analytics tools and optimising content accordingly Managing social media channels Supporting digital advertising and commercial initiatives Assisting with content and coverage for industry events Skills & Experience Required Experience within media, publishing or trade titles Previous print magazine experience is essential Strong editorial and sub-editing skills Experience using WordPress CMS A strong understanding of Google Analytics Knowledge of digital marketing and audience growth strategies Experience managing social media platforms and campaigns Ability to analyse performance data and improve content effectiveness Video editing and/or digital design skills Strong communication and collaboration skills Commercial awareness alongside sound editorial judgement Full UK driving licence and access to a car Desirable Experience working with agricultural or rural audiences Photography or basic design skills Experience with Google Ads (Search, Display, YouTube, Performance Max, etc.) Benefits Salary up to 35,000 per annum Hybrid working - 1 day per week in the office 25 days holiday + bank holidays Birthday off Pension scheme Clear progression opportunities
Closing date: 08-05-2026 Funeral Director £29,776 per annum (£15.27 per hour) plus benefits Full time 37.5 hours per week, Monday to Friday varied shifts between 8am-8pm - as part of this role, you'll also be part of the on call rota Lancaster, LA1 1XQ No experience needed. Please note all positions within Funeralcare can involve direct physical contact with the deceased as part of normal duties - the amount of contact will differ dependant on role applied for. Typical duties include but are not limited to preparation, transportation, and personal care of the deceased to be carried out with professionalism, dignity, respect and adherence to health and safety standards. Please carefully consider your comfort levels with these responsibilities before applying. We're looking for an empathetic and commercially minded person to join the Co-op Funeralcare team. You don't need industry experience. If you have great people skills, and a real commercial focus, you could be perfect for this role. At Co-op Funeralcare, we provide a caring and compassionate service when families need it most. As a funeral director, you'll be right at the heart of that service. You'll balance your time between managerial and business tasks, and building strong, trusting relationships with clients. At the Co-op, you'll be part of something meaningful. Join us today. What you'll do • make sure client needs, service levels and KPIs are met • be clients' main point of contact; supporting and guiding with the help of the wider team • support funerals - conducting the ceremony, leading the team and carrying the deceased when necessary • make sure all regulated work, including funeral planning appointments, is referred to a 'certified colleague' • build and maintain relationships with the team, clients and the community This role would suit people who have • a commercial mind-set and experience in a managerial role • a true customer focus and a real passion for delivering a great service • the ability to capture intricate detail and make sure it is reflected in the service we deliver • compassion, understanding and empathy, and the ability to keep a cool head under pressure • a UK manual driving licence Why Co-op? At Co-op, we're owned by our members. And because we're owned by you, we can do right by you. So when you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose. We want this to be a place where you can thrive, so you'll also receive: • 30% off Co-op branded products in our food stores all year-round • 10% off other brands in our food stores all year-round • discounts on other Co-op products and services • 23 days holidays (pro rata, rising with service) • a pension with up to 10% employer contributions • access to our Employee Assistance Programme which offers confidential advice and support on anything you're struggling with, 24 hours a day • access to virtual GP and free eye tests • endless career development opportunities including apprenticeships • friendly, supportive team and the knowledge that you make a huge difference to your community • access to Stream - a money management app that gives you access to a percentage of your pay as you earn it Building an inclusive work environment We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you. Learn more about our recruitment process at Your Co-op Application Journey and our inclusion commitments at Diversity and inclusion at Co-op As part of your application you'll need to complete an online assessment. It will take you around 20 minutes to complete this test. If you're successful in your application, we'll perform some background checks as part of our pre-employment screening process. These will include a DBS (disclosure and barring service) and adverse media checks, and an occupational health questionnaire (to ensure you are fit to perform the role). We'll also check your social media activity on platforms like Facebook, Twitter and Instagram. Any offer of employment made will be conditional upon the completion of pre-employment screening checks.
May 05, 2026
Full time
Closing date: 08-05-2026 Funeral Director £29,776 per annum (£15.27 per hour) plus benefits Full time 37.5 hours per week, Monday to Friday varied shifts between 8am-8pm - as part of this role, you'll also be part of the on call rota Lancaster, LA1 1XQ No experience needed. Please note all positions within Funeralcare can involve direct physical contact with the deceased as part of normal duties - the amount of contact will differ dependant on role applied for. Typical duties include but are not limited to preparation, transportation, and personal care of the deceased to be carried out with professionalism, dignity, respect and adherence to health and safety standards. Please carefully consider your comfort levels with these responsibilities before applying. We're looking for an empathetic and commercially minded person to join the Co-op Funeralcare team. You don't need industry experience. If you have great people skills, and a real commercial focus, you could be perfect for this role. At Co-op Funeralcare, we provide a caring and compassionate service when families need it most. As a funeral director, you'll be right at the heart of that service. You'll balance your time between managerial and business tasks, and building strong, trusting relationships with clients. At the Co-op, you'll be part of something meaningful. Join us today. What you'll do • make sure client needs, service levels and KPIs are met • be clients' main point of contact; supporting and guiding with the help of the wider team • support funerals - conducting the ceremony, leading the team and carrying the deceased when necessary • make sure all regulated work, including funeral planning appointments, is referred to a 'certified colleague' • build and maintain relationships with the team, clients and the community This role would suit people who have • a commercial mind-set and experience in a managerial role • a true customer focus and a real passion for delivering a great service • the ability to capture intricate detail and make sure it is reflected in the service we deliver • compassion, understanding and empathy, and the ability to keep a cool head under pressure • a UK manual driving licence Why Co-op? At Co-op, we're owned by our members. And because we're owned by you, we can do right by you. So when you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose. We want this to be a place where you can thrive, so you'll also receive: • 30% off Co-op branded products in our food stores all year-round • 10% off other brands in our food stores all year-round • discounts on other Co-op products and services • 23 days holidays (pro rata, rising with service) • a pension with up to 10% employer contributions • access to our Employee Assistance Programme which offers confidential advice and support on anything you're struggling with, 24 hours a day • access to virtual GP and free eye tests • endless career development opportunities including apprenticeships • friendly, supportive team and the knowledge that you make a huge difference to your community • access to Stream - a money management app that gives you access to a percentage of your pay as you earn it Building an inclusive work environment We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you. Learn more about our recruitment process at Your Co-op Application Journey and our inclusion commitments at Diversity and inclusion at Co-op As part of your application you'll need to complete an online assessment. It will take you around 20 minutes to complete this test. If you're successful in your application, we'll perform some background checks as part of our pre-employment screening process. These will include a DBS (disclosure and barring service) and adverse media checks, and an occupational health questionnaire (to ensure you are fit to perform the role). We'll also check your social media activity on platforms like Facebook, Twitter and Instagram. Any offer of employment made will be conditional upon the completion of pre-employment screening checks.
Right Now Group is looking for a dynamic and experienced Recruitment Consultant to join our fast-growing team! If you have experience in recruitment, or have worked in internal recruitment, scheduling, or similar roles, then we want to hear from you. As a Recruitment Consultant , you will focus on managing the full recruitment cycle for permanent staffing across a range of industries within the freight sector. This includes warehouse operatives, forklift drivers, HGV drivers, Import and Export Operators, Freight Business Development Managers, X-ray screeners, pick and packers, customer service staff, and more. You will build strong relationships with clients, manage their recruitment needs, and help supply quality candidates to meet their workforce demands. Role Overview - Recruitment Consultant: In this role, you will be responsible for managing recruitment processes, building relationships with clients, and sourcing high-quality candidates to meet the needs of a variety of sectors. Your experience with recruitment or internal scheduling will help you thrive in this fast-paced, results-driven environment. Key Responsibilities - Recruitment Consultant: Manage the full recruitment lifecycle, including sourcing, screening, and placing candidates. Communicate with clients to understand their recruitment needs and provide tailored staffing solutions. Build and maintain strong, long-lasting relationships with clients. Source candidates via job boards, social media, and direct outreach. Organise interviews and candidate placements, ensuring compliance and documentation is in place. Provide support to candidates, ensuring a positive experience throughout the recruitment process. Ensure timely placement of workers and manage candidate availability. Work to achieve set KPIs and recruitment targets. Use our in-house CRM to manage candidate and client information. Monitor and ensure ongoing candidate performance, maintaining a high level of service. Skills & Experience - Recruitment Consultant: Essential: Proven experience in recruitment or internal recruitment. Strong communication and interpersonal skills. Excellent organisational skills with the ability to multitask and meet deadlines. Confident in managing relationships with clients and candidates. Ability to work under pressure and meet KPIs. Proficiency in using CRM systems and MS Office (Outlook, Word, Excel). A proactive, results-driven approach to recruitment. Ability to work both independently and as part of a team. Desirable: Previous experience recruiting for freight, logistics, or warehouse sectors. Familiarity with the recruitment life-cycle from start to finish. Why Join Right Now Group? - Recruitment Consultant: Highly Competitive Commission Scheme: Benefit from a generous commission structure with unlimited earning potential. Milestone Rewards & Quarterly Kickers: Additional incentives for achieving targets. H1 European Trip & H2 Rest of the World Trip: Achieve top results and be rewarded with exciting trips! End of Month Socials: Join in on team-building events and socials to celebrate success. Generous commission structure. 25 days holiday plus birthday and bank holidays. This is a fully onsite role at our state-of-the-art office in Staines - The Recruitment Super Hub . If you have experience in recruitment, internal recruitment, or scheduling workers and are ready to take on an exciting challenge, apply today for the Recruitment Consultant role!
May 05, 2026
Full time
Right Now Group is looking for a dynamic and experienced Recruitment Consultant to join our fast-growing team! If you have experience in recruitment, or have worked in internal recruitment, scheduling, or similar roles, then we want to hear from you. As a Recruitment Consultant , you will focus on managing the full recruitment cycle for permanent staffing across a range of industries within the freight sector. This includes warehouse operatives, forklift drivers, HGV drivers, Import and Export Operators, Freight Business Development Managers, X-ray screeners, pick and packers, customer service staff, and more. You will build strong relationships with clients, manage their recruitment needs, and help supply quality candidates to meet their workforce demands. Role Overview - Recruitment Consultant: In this role, you will be responsible for managing recruitment processes, building relationships with clients, and sourcing high-quality candidates to meet the needs of a variety of sectors. Your experience with recruitment or internal scheduling will help you thrive in this fast-paced, results-driven environment. Key Responsibilities - Recruitment Consultant: Manage the full recruitment lifecycle, including sourcing, screening, and placing candidates. Communicate with clients to understand their recruitment needs and provide tailored staffing solutions. Build and maintain strong, long-lasting relationships with clients. Source candidates via job boards, social media, and direct outreach. Organise interviews and candidate placements, ensuring compliance and documentation is in place. Provide support to candidates, ensuring a positive experience throughout the recruitment process. Ensure timely placement of workers and manage candidate availability. Work to achieve set KPIs and recruitment targets. Use our in-house CRM to manage candidate and client information. Monitor and ensure ongoing candidate performance, maintaining a high level of service. Skills & Experience - Recruitment Consultant: Essential: Proven experience in recruitment or internal recruitment. Strong communication and interpersonal skills. Excellent organisational skills with the ability to multitask and meet deadlines. Confident in managing relationships with clients and candidates. Ability to work under pressure and meet KPIs. Proficiency in using CRM systems and MS Office (Outlook, Word, Excel). A proactive, results-driven approach to recruitment. Ability to work both independently and as part of a team. Desirable: Previous experience recruiting for freight, logistics, or warehouse sectors. Familiarity with the recruitment life-cycle from start to finish. Why Join Right Now Group? - Recruitment Consultant: Highly Competitive Commission Scheme: Benefit from a generous commission structure with unlimited earning potential. Milestone Rewards & Quarterly Kickers: Additional incentives for achieving targets. H1 European Trip & H2 Rest of the World Trip: Achieve top results and be rewarded with exciting trips! End of Month Socials: Join in on team-building events and socials to celebrate success. Generous commission structure. 25 days holiday plus birthday and bank holidays. This is a fully onsite role at our state-of-the-art office in Staines - The Recruitment Super Hub . If you have experience in recruitment, internal recruitment, or scheduling workers and are ready to take on an exciting challenge, apply today for the Recruitment Consultant role!
Wellbeing Delivery Manager Salary: £47,681 - £50,190 per annum Hours: Full time - 37.5 hours per week Workplace: Leicester based LE3, with hybrid working N.B. UK Driving Licence essential for this role About the Charity This charity has a clear objective: to help sustain a resilient and empowered RAF community. Through their sector-leading welfare and wellbeing services, they offer a wide range of support to serving personnel, veterans and their families. With thousands of members and supporters across the UK and further afield, plus hundreds of dedicated employees and volunteers, they have the network and experience needed for a personal one-to-one approach. They work together to make sure no one is ever left behind. About the role The Wellbeing Delivery Manager (WDM) is a newly created role and will provide strategic leadership and operational oversight over a diverse and expanding portfolio of wellbeing services, ensuring the organisation delivers meaningful and measurable impact for members, branches, volunteers and beneficiaries. This senior role is accountable for the end to end delivery, prioritisation, optimisation and governance of wellbeing products and services and for driving continuous improvement across the programme. The WDM will lead and develop a multidisciplinary team, ensuring high standards of delivery and strong collaboration with internal colleagues, partners and external stakeholders. The role will work proactively across the organisation to ensure services are evidence based, resilient, scalable and effectively promoted across the branch network and the RAF community. The WDM holds responsibility for performance management, KPI reporting and budget management and will use insight, evaluation and user feedback to shape service roadmaps and lifecycle planning. The role is busy and varied and will; Lead the delivery and continuous improvement of a designated programme of wellbeing products and services, including online platforms, services and Community Grants Programme. Provide strategic direction for the development and evolution of service strategies, roadmaps and objectives, ensuring alignment with organisational priorities, data insights and beneficiary needs. Lead, manage and develop a high performing team, fostering a culture of empowerment and continuous improvement. Manage expenditure within agreed operational budgets, inputting to budget setting, forecasting and re-forecasting processes. Lead the recruitment and strategic oversight of remote, field based wellbeing trainers. Build effective working relationships with cross-functional teams and inspire, motivate and support colleagues to achieve objectives and KPIs. Establish and maintain effective policies and procedures (including quality assurance, risk management/mitigation and application of lessons learned) to assure the development and piloting of high-quality wellbeing services. About you It is essential that you can demonstrate proven leadership and management experience overseeing the implementation, delivery, growth and management of wellbeing services and initiatives. Educated to degree level or with equivalent relevant professional experience in the wellbeing services field, you will have experience of change management and a passion to introduce new systems and procedures to improve project delivery. Resourceful, innovative and self-motivated, you will have the ability to lead your team to deliver impactful results against challenging targets. Experience of managing budgets, KPI reporting and using data is essential for this role. As an Ambassador of the organisation, you will be hands-on facilitating and presenting at meetings, events and strategic sessions to a wide variety of stakeholders. Benefits include: Up to 42 days annual leave (pro rata), life insurance and sick pay Enrolment in health cash back plan to cover everyday healthcare needs Free access to Virtual GP, Health and Stress Support plus gym discount Subsidised short breaks at selected accommodation Unlimited Refer a Friend bonus payments Want to join the organisation? You may find it helpful to have a look at their website and social media to find out more about who they are and what they do. To make your application really stand out it is highly recommended that you read the full role profile and person specification , please take some time to include a cover letter to tell them how your skills and experience align with their role profile and person specification. Relevant supporting cover letters lead to a better chance of shortlisting for interview. Closing Date : 8am Thursday 7 May Interview Date: Tuesday 21 May N.B. The employer may close this advert early so please do not delay in applying, they would love to hear from you! Interested? Please click the job board apply button. You will be taken to the next stage, there you can find out more information and complete your application by following the instructions (you may need to scroll down). This employer is a Disability Confident Employer. You will be able to let them know if you require any assistance with the application process. Applicants must have the right to work in the UK as the employer is unable to enter into sponsorship agreements. No agencies please.
May 05, 2026
Full time
Wellbeing Delivery Manager Salary: £47,681 - £50,190 per annum Hours: Full time - 37.5 hours per week Workplace: Leicester based LE3, with hybrid working N.B. UK Driving Licence essential for this role About the Charity This charity has a clear objective: to help sustain a resilient and empowered RAF community. Through their sector-leading welfare and wellbeing services, they offer a wide range of support to serving personnel, veterans and their families. With thousands of members and supporters across the UK and further afield, plus hundreds of dedicated employees and volunteers, they have the network and experience needed for a personal one-to-one approach. They work together to make sure no one is ever left behind. About the role The Wellbeing Delivery Manager (WDM) is a newly created role and will provide strategic leadership and operational oversight over a diverse and expanding portfolio of wellbeing services, ensuring the organisation delivers meaningful and measurable impact for members, branches, volunteers and beneficiaries. This senior role is accountable for the end to end delivery, prioritisation, optimisation and governance of wellbeing products and services and for driving continuous improvement across the programme. The WDM will lead and develop a multidisciplinary team, ensuring high standards of delivery and strong collaboration with internal colleagues, partners and external stakeholders. The role will work proactively across the organisation to ensure services are evidence based, resilient, scalable and effectively promoted across the branch network and the RAF community. The WDM holds responsibility for performance management, KPI reporting and budget management and will use insight, evaluation and user feedback to shape service roadmaps and lifecycle planning. The role is busy and varied and will; Lead the delivery and continuous improvement of a designated programme of wellbeing products and services, including online platforms, services and Community Grants Programme. Provide strategic direction for the development and evolution of service strategies, roadmaps and objectives, ensuring alignment with organisational priorities, data insights and beneficiary needs. Lead, manage and develop a high performing team, fostering a culture of empowerment and continuous improvement. Manage expenditure within agreed operational budgets, inputting to budget setting, forecasting and re-forecasting processes. Lead the recruitment and strategic oversight of remote, field based wellbeing trainers. Build effective working relationships with cross-functional teams and inspire, motivate and support colleagues to achieve objectives and KPIs. Establish and maintain effective policies and procedures (including quality assurance, risk management/mitigation and application of lessons learned) to assure the development and piloting of high-quality wellbeing services. About you It is essential that you can demonstrate proven leadership and management experience overseeing the implementation, delivery, growth and management of wellbeing services and initiatives. Educated to degree level or with equivalent relevant professional experience in the wellbeing services field, you will have experience of change management and a passion to introduce new systems and procedures to improve project delivery. Resourceful, innovative and self-motivated, you will have the ability to lead your team to deliver impactful results against challenging targets. Experience of managing budgets, KPI reporting and using data is essential for this role. As an Ambassador of the organisation, you will be hands-on facilitating and presenting at meetings, events and strategic sessions to a wide variety of stakeholders. Benefits include: Up to 42 days annual leave (pro rata), life insurance and sick pay Enrolment in health cash back plan to cover everyday healthcare needs Free access to Virtual GP, Health and Stress Support plus gym discount Subsidised short breaks at selected accommodation Unlimited Refer a Friend bonus payments Want to join the organisation? You may find it helpful to have a look at their website and social media to find out more about who they are and what they do. To make your application really stand out it is highly recommended that you read the full role profile and person specification , please take some time to include a cover letter to tell them how your skills and experience align with their role profile and person specification. Relevant supporting cover letters lead to a better chance of shortlisting for interview. Closing Date : 8am Thursday 7 May Interview Date: Tuesday 21 May N.B. The employer may close this advert early so please do not delay in applying, they would love to hear from you! Interested? Please click the job board apply button. You will be taken to the next stage, there you can find out more information and complete your application by following the instructions (you may need to scroll down). This employer is a Disability Confident Employer. You will be able to let them know if you require any assistance with the application process. Applicants must have the right to work in the UK as the employer is unable to enter into sponsorship agreements. No agencies please.
Closing date: 08-05-2026 Funeral Director £29,776 per annum (£15.27 per hour) plus benefits Full time 37.5 hours per week, Monday-Friday 9am-5pm - as part of this role, you'll also be part of the on call rota (evenings & weekends) Gravesend, DA12 2PG No experience needed. Please note all positions within Funeralcare can involve direct physical contact with the deceased as part of normal duties - the amount of contact will differ dependant on role applied for. Typical duties include but are not limited to preparation, transportation, and personal care of the deceased to be carried out with professionalism, dignity, respect and adherence to health and safety standards. Please carefully consider your comfort levels with these responsibilities before applying. We're looking for an empathetic and commercially minded person to join the Co-op Funeralcare team. You don't need industry experience. If you have great people skills, and a real commercial focus, you could be perfect for this role. At Co-op Funeralcare, we provide a caring and compassionate service when families need it most. As a funeral director, you'll be right at the heart of that service. You'll balance your time between managerial and business tasks, and building strong, trusting relationships with clients. At the Co-op, you'll be part of something meaningful. Join us today. What you'll do • make sure client needs, service levels and KPIs are met • be clients' main point of contact; supporting and guiding with the help of the wider team • support funerals - conducting the ceremony, leading the team and carrying the deceased when necessary • make sure all regulated work, including funeral planning appointments, is referred to a 'certified colleague' • build and maintain relationships with the team, clients and the community This role would suit people who have • a commercial mind-set and experience in a managerial role • a true customer focus and a real passion for delivering a great service • the ability to capture intricate detail and make sure it is reflected in the service we deliver • compassion, understanding and empathy, and the ability to keep a cool head under pressure • a UK manual driving licence Why Co-op? At Co-op, we're owned by our members. And because we're owned by you, we can do right by you. So when you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose. We want this to be a place where you can thrive, so you'll also receive: • 30% off Co-op branded products in our food stores all year-round • 10% off other brands in our food stores all year-round • discounts on other Co-op products and services • 23 days holidays (pro rata, rising with service) • a pension with up to 10% employer contributions • access to our Employee Assistance Programme which offers confidential advice and support on anything you're struggling with, 24 hours a day • access to virtual GP and free eye tests • endless career development opportunities including apprenticeships • friendly, supportive team and the knowledge that you make a huge difference to your community • access to Stream - a money management app that gives you access to a percentage of your pay as you earn it Building an inclusive work environment We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you. Learn more about our recruitment process at Your Co-op Application Journey and our inclusion commitments at Diversity and inclusion at Co-op As part of your application you'll need to complete an online assessment. It will take you around 20 minutes to complete this test. If you're successful in your application, we'll perform some background checks as part of our pre-employment screening process. These will include a DBS (disclosure and barring service) and adverse media checks, and an occupational health questionnaire (to ensure you are fit to perform the role). We'll also check your social media activity on platforms like Facebook, Twitter and Instagram. Any offer of employment made will be conditional upon the completion of pre-employment screening checks.
May 05, 2026
Full time
Closing date: 08-05-2026 Funeral Director £29,776 per annum (£15.27 per hour) plus benefits Full time 37.5 hours per week, Monday-Friday 9am-5pm - as part of this role, you'll also be part of the on call rota (evenings & weekends) Gravesend, DA12 2PG No experience needed. Please note all positions within Funeralcare can involve direct physical contact with the deceased as part of normal duties - the amount of contact will differ dependant on role applied for. Typical duties include but are not limited to preparation, transportation, and personal care of the deceased to be carried out with professionalism, dignity, respect and adherence to health and safety standards. Please carefully consider your comfort levels with these responsibilities before applying. We're looking for an empathetic and commercially minded person to join the Co-op Funeralcare team. You don't need industry experience. If you have great people skills, and a real commercial focus, you could be perfect for this role. At Co-op Funeralcare, we provide a caring and compassionate service when families need it most. As a funeral director, you'll be right at the heart of that service. You'll balance your time between managerial and business tasks, and building strong, trusting relationships with clients. At the Co-op, you'll be part of something meaningful. Join us today. What you'll do • make sure client needs, service levels and KPIs are met • be clients' main point of contact; supporting and guiding with the help of the wider team • support funerals - conducting the ceremony, leading the team and carrying the deceased when necessary • make sure all regulated work, including funeral planning appointments, is referred to a 'certified colleague' • build and maintain relationships with the team, clients and the community This role would suit people who have • a commercial mind-set and experience in a managerial role • a true customer focus and a real passion for delivering a great service • the ability to capture intricate detail and make sure it is reflected in the service we deliver • compassion, understanding and empathy, and the ability to keep a cool head under pressure • a UK manual driving licence Why Co-op? At Co-op, we're owned by our members. And because we're owned by you, we can do right by you. So when you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose. We want this to be a place where you can thrive, so you'll also receive: • 30% off Co-op branded products in our food stores all year-round • 10% off other brands in our food stores all year-round • discounts on other Co-op products and services • 23 days holidays (pro rata, rising with service) • a pension with up to 10% employer contributions • access to our Employee Assistance Programme which offers confidential advice and support on anything you're struggling with, 24 hours a day • access to virtual GP and free eye tests • endless career development opportunities including apprenticeships • friendly, supportive team and the knowledge that you make a huge difference to your community • access to Stream - a money management app that gives you access to a percentage of your pay as you earn it Building an inclusive work environment We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you. Learn more about our recruitment process at Your Co-op Application Journey and our inclusion commitments at Diversity and inclusion at Co-op As part of your application you'll need to complete an online assessment. It will take you around 20 minutes to complete this test. If you're successful in your application, we'll perform some background checks as part of our pre-employment screening process. These will include a DBS (disclosure and barring service) and adverse media checks, and an occupational health questionnaire (to ensure you are fit to perform the role). We'll also check your social media activity on platforms like Facebook, Twitter and Instagram. Any offer of employment made will be conditional upon the completion of pre-employment screening checks.
Job Title: Customer Complaints Director Location: Leeds Salary: up to 60k + Bonus + Benefits Role Purpose The Customer Complaints Director (B2C) leads the end-to-end complaints strategy across a high-volume consumer environment, ensuring fast, fair, and customer-centric resolution of issues. This role is critical in protecting and enhancing brand reputation , reducing customer churn, and using complaint insight to drive continuous improvement across the entire customer journey. Key Responsibilities Strategic Leadership Define and deliver a B2C complaints strategy that balances customer outcomes, regulatory compliance, and commercial objectives Position complaints as a key source of customer insight to influence business-wide decision-making Act as the voice of the consumer at executive and board level Operational Leadership (High Volume) Lead large-scale complaints operations across multi-channel environments (contact centre, digital, social media, written correspondence) Ensure efficient handling of high complaint volumes while maintaining quality and fairness Drive improvements in speed to resolution, first contact resolution, and consistency of outcomes Customer Experience & Brand Protection Ensure complaint handling reflects the organisation s brand values and customer promise Minimise negative customer experiences that could impact retention, loyalty, and public perception Manage escalations, including social media and executive complaints , with appropriate urgency and care Insight & Continuous Improvement Use complaint data, trends, and root cause analysis to identify systemic issues across the customer journey Partner with Product, Marketing, Digital, and Operations to eliminate recurring pain points Reduce overall complaint volumes through proactive improvements and preventative actions Regulatory & Risk Management Ensure compliance with all relevant consumer regulations and complaint handling standards Maintain robust governance, audit trails, and reporting frameworks Act as escalation lead for high-risk or reputationally sensitive cases Culture & Capability Build a customer-first, resolution-focused culture within complaints and wider customer teams Lead and develop senior managers and large operational teams Embed coaching, quality assurance, and performance frameworks to drive consistency Stakeholder Engagement Work cross-functionally to influence improvements in customer journeys, products, and services Present insights, risks, and recommendations to senior stakeholders and executive leadership Collaborate with Commercial teams to identify opportunities for retention and revenue protection Transformation & Efficiency Drive automation, digital enablement, and self-service solutions where appropriate Improve operational efficiency and reduce cost per complaint Lead transformation initiatives to modernise complaints handling Key Accountabilities Customer satisfaction following complaint resolution Reduction in complaint volumes and repeat complaints Speed and quality of resolution Customer retention and churn reduction Regulatory compliance and audit outcomes Cost to serve and operational efficiency Team engagement and performance Required Experience Senior leadership experience within B2C complaints, customer service, or contact centre operations Proven experience managing high-volume customer environments Strong track record of improving customer experience and reducing complaints Experience in regulated B2C sectors (e.g., Financial Services, Telecoms, Utilities, Retail) preferred Demonstrated success in using customer insight to drive business change Experience leading large teams and influencing at executive level Skills & Competencies Strong customer-first mindset with commercial awareness Ability to balance customer outcomes with business objectives Excellent leadership and people development skills Advanced analytical and problem-solving capability Strong communication and stakeholder influencing skills Resilient and adaptable in a fast-paced, high-demand environment Success Profile A successful Customer Complaints Director (B2C) will: Turn high complaint volumes into actionable insight and business improvement Protect and enhance brand reputation in a consumer-facing environment Deliver fast, fair, and empathetic customer resolutions at scale Reduce churn and improve customer loyalty and lifetime value Build a high-performing, customer-focused complaints function Awaiting Job spec
May 05, 2026
Full time
Job Title: Customer Complaints Director Location: Leeds Salary: up to 60k + Bonus + Benefits Role Purpose The Customer Complaints Director (B2C) leads the end-to-end complaints strategy across a high-volume consumer environment, ensuring fast, fair, and customer-centric resolution of issues. This role is critical in protecting and enhancing brand reputation , reducing customer churn, and using complaint insight to drive continuous improvement across the entire customer journey. Key Responsibilities Strategic Leadership Define and deliver a B2C complaints strategy that balances customer outcomes, regulatory compliance, and commercial objectives Position complaints as a key source of customer insight to influence business-wide decision-making Act as the voice of the consumer at executive and board level Operational Leadership (High Volume) Lead large-scale complaints operations across multi-channel environments (contact centre, digital, social media, written correspondence) Ensure efficient handling of high complaint volumes while maintaining quality and fairness Drive improvements in speed to resolution, first contact resolution, and consistency of outcomes Customer Experience & Brand Protection Ensure complaint handling reflects the organisation s brand values and customer promise Minimise negative customer experiences that could impact retention, loyalty, and public perception Manage escalations, including social media and executive complaints , with appropriate urgency and care Insight & Continuous Improvement Use complaint data, trends, and root cause analysis to identify systemic issues across the customer journey Partner with Product, Marketing, Digital, and Operations to eliminate recurring pain points Reduce overall complaint volumes through proactive improvements and preventative actions Regulatory & Risk Management Ensure compliance with all relevant consumer regulations and complaint handling standards Maintain robust governance, audit trails, and reporting frameworks Act as escalation lead for high-risk or reputationally sensitive cases Culture & Capability Build a customer-first, resolution-focused culture within complaints and wider customer teams Lead and develop senior managers and large operational teams Embed coaching, quality assurance, and performance frameworks to drive consistency Stakeholder Engagement Work cross-functionally to influence improvements in customer journeys, products, and services Present insights, risks, and recommendations to senior stakeholders and executive leadership Collaborate with Commercial teams to identify opportunities for retention and revenue protection Transformation & Efficiency Drive automation, digital enablement, and self-service solutions where appropriate Improve operational efficiency and reduce cost per complaint Lead transformation initiatives to modernise complaints handling Key Accountabilities Customer satisfaction following complaint resolution Reduction in complaint volumes and repeat complaints Speed and quality of resolution Customer retention and churn reduction Regulatory compliance and audit outcomes Cost to serve and operational efficiency Team engagement and performance Required Experience Senior leadership experience within B2C complaints, customer service, or contact centre operations Proven experience managing high-volume customer environments Strong track record of improving customer experience and reducing complaints Experience in regulated B2C sectors (e.g., Financial Services, Telecoms, Utilities, Retail) preferred Demonstrated success in using customer insight to drive business change Experience leading large teams and influencing at executive level Skills & Competencies Strong customer-first mindset with commercial awareness Ability to balance customer outcomes with business objectives Excellent leadership and people development skills Advanced analytical and problem-solving capability Strong communication and stakeholder influencing skills Resilient and adaptable in a fast-paced, high-demand environment Success Profile A successful Customer Complaints Director (B2C) will: Turn high complaint volumes into actionable insight and business improvement Protect and enhance brand reputation in a consumer-facing environment Deliver fast, fair, and empathetic customer resolutions at scale Reduce churn and improve customer loyalty and lifetime value Build a high-performing, customer-focused complaints function Awaiting Job spec
Are you passionate about beauty and looking to make a difference in a vibrant retail environment? If so, we have an exciting opportunity for you! Our client, a leading beauty retailer known for curating over 100 innovative brands, is seeking a proactive and people-focused Talent Acquisition Advisor to join their dynamic team in West End Role Overview: As a Talent Acquisition Advisor, you'll manage the full hiring lifecycle for retail positions, ensuring every candidate has a positive experience and feels valued. Job: Temporary Talent Acquisition Advisor Location: West End Start Date: ASAP Duration: Around 1 month Work Pattern: Hybrid - 3 days WFH and 2 days office based You will report to the Senior Talent Acquisition Manager and play a pivotal role in attracting top talent to our client's retail stores. Key Responsibilities: Lead Recruitment: Manage end-to-end recruitment for retail roles, providing expert guidance to hiring managers and ensuring a seamless experience for candidates. Source Top Talent: Utilize a mix of channels-including direct attraction, job boards, and social media-to find high-quality candidates. Travel to stores and recruitment events may be required. Champion EDI: Promote Equality, Diversity & Inclusion by embedding inclusive practices in the recruitment process and advising hiring managers on best practices. Build Relationships: Foster strong stakeholder relationships, offering regular updates and market insights to ensure timely hiring decisions. Enhance Employer Brand: Represent our client as an employer of choice, supporting campaigns and events that highlight the company culture and values. Innovate Sourcing Strategies: Explore new tools and trends to engage both active and passive talent, ensuring a fresh approach to recruitment. Contribute to Talent Initiatives: Support wider talent projects to continuously improve recruitment strategies and processes. Ideal Attributes: Proven experience in end-to-end recruitment within a high-volume, fast-paced retail environment. Strong understanding of inclusive hiring practices and relevant employment legislation. Excellent stakeholder management skills with the ability to influence and coach hiring managers. Proficiency in various sourcing methods, including social media and networking. Familiarity with Applicant Tracking Systems (ATS) and recruitment technology tools. A proactive attitude that thrives in a high-demand environment, coupled with exceptional organizational skills. Ready to Make an Impact? If you're excited about bringing your talent acquisition expertise to a leading beauty retailer and making a difference, we want to hear from you! Please apply today. Please send your CV and cover letter to (url removed) Note: Only successful candidates will be contacted. All applicants must have the right to live and work in the UK. Our client is an equal opportunities employer committed to fostering diversity and inclusion. To learn more about our client's culture, benefits, and commitment to diversity, visit their website. Join us in creating an extraordinary beauty experience! Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
May 05, 2026
Seasonal
Are you passionate about beauty and looking to make a difference in a vibrant retail environment? If so, we have an exciting opportunity for you! Our client, a leading beauty retailer known for curating over 100 innovative brands, is seeking a proactive and people-focused Talent Acquisition Advisor to join their dynamic team in West End Role Overview: As a Talent Acquisition Advisor, you'll manage the full hiring lifecycle for retail positions, ensuring every candidate has a positive experience and feels valued. Job: Temporary Talent Acquisition Advisor Location: West End Start Date: ASAP Duration: Around 1 month Work Pattern: Hybrid - 3 days WFH and 2 days office based You will report to the Senior Talent Acquisition Manager and play a pivotal role in attracting top talent to our client's retail stores. Key Responsibilities: Lead Recruitment: Manage end-to-end recruitment for retail roles, providing expert guidance to hiring managers and ensuring a seamless experience for candidates. Source Top Talent: Utilize a mix of channels-including direct attraction, job boards, and social media-to find high-quality candidates. Travel to stores and recruitment events may be required. Champion EDI: Promote Equality, Diversity & Inclusion by embedding inclusive practices in the recruitment process and advising hiring managers on best practices. Build Relationships: Foster strong stakeholder relationships, offering regular updates and market insights to ensure timely hiring decisions. Enhance Employer Brand: Represent our client as an employer of choice, supporting campaigns and events that highlight the company culture and values. Innovate Sourcing Strategies: Explore new tools and trends to engage both active and passive talent, ensuring a fresh approach to recruitment. Contribute to Talent Initiatives: Support wider talent projects to continuously improve recruitment strategies and processes. Ideal Attributes: Proven experience in end-to-end recruitment within a high-volume, fast-paced retail environment. Strong understanding of inclusive hiring practices and relevant employment legislation. Excellent stakeholder management skills with the ability to influence and coach hiring managers. Proficiency in various sourcing methods, including social media and networking. Familiarity with Applicant Tracking Systems (ATS) and recruitment technology tools. A proactive attitude that thrives in a high-demand environment, coupled with exceptional organizational skills. Ready to Make an Impact? If you're excited about bringing your talent acquisition expertise to a leading beauty retailer and making a difference, we want to hear from you! Please apply today. Please send your CV and cover letter to (url removed) Note: Only successful candidates will be contacted. All applicants must have the right to live and work in the UK. Our client is an equal opportunities employer committed to fostering diversity and inclusion. To learn more about our client's culture, benefits, and commitment to diversity, visit their website. Join us in creating an extraordinary beauty experience! Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Services Development Manager (Wellbeing) Salary: £47,681 - £50,190 per annum Hours: Full time - 37.5 hours per week Workplace: Leicester based LE3 with hybrid working N.B. UK Driving Licence essential for this role About the Charity This charity has a clear objective: to help sustain a resilient and empowered RAF community. Through their sector-leading welfare and wellbeing services, they offer a wide range of support to serving personnel, veterans and their families. With thousands of members and supporters across the UK and further afield, plus hundreds of dedicated employees and volunteers, they have the network and experience needed for a personal one-to-one approach. They work together to make sure no one is ever left behind. About the role The charity strives to deliver well-evidenced, effective and continually improved welfare and wellbeing services which achieve maximum reach and impact throughout the RAF community. The Services Development Manager will provide strategic leadership for the design, development implementation and enhancement of a portfolio of innovative welfare and wellbeing services. This is a newly created position where the postholder will lead the dedicated development team, setting a clear vision and direction, fostering a culture of cocreation and coproduction to ensure that the voice and lived experience of the RAF community inform all stages of design and implementation. Primary responsibilities include; Lead the creation and implementation of new welfare and wellbeing services, managing projects from research and concept development to launch and initial establishment. Support service delivery teams to evolve and develop existing welfare and wellbeing services, ensuring robust planning, implementation, and stakeholder communication. Foster a creative and results-orientated culture, working closely with senior internal and external stakeholders to identify opportunities and emerging needs. Ensure evidence-based decision making and deliver projects within agreed scope, timescales and budget. Lead, manage and develop a high performing team, fostering a culture of empowerment and continuous improvement. Facilitating effective meetings, workshops and strategic planning sessions, using a collaborative and solutions focused approach. Establish and maintain effective policies and procedures (including quality assurance, risk management/mitigation and application of lessons learned) to assure the development and piloting of high-quality wellbeing services. About you The organisation need you to hold a degree or have relevant specialist experience in the wellbeing sector. Its crucial that you are highly skilled in shaping service development strategies and leading the design, development and delivery of products and services. An innovative and influential individual will thrive in this role guiding cross functional teams and influencing decision making. Previous line management is essential as you will be leading, coaching and developing high performing teams to deliver impactful high-quality projects. Financial acumen is required to develop financial business proposals and managing a budget. A UK driving licence is essential for this role as you will be an Ambassador for the organisation and may have to travel to events, meetings and workshops occasionally. Benefits include: Up to 42 days annual leave (pro rata), life insurance and sick pay Enrolment in health cash back plan to cover everyday healthcare needs Free access to Virtual GP, Health and Stress Support plus gym discount Subsidised short breaks at selected accommodation Unlimited Refer a Friend bonus payments Want to join the organisation? You may find it helpful to have a look at their website and social media to find out more about who they are and what they do. To make your application really stand out it is highly recommended that you read the full role profile and person specification , please take some time to include a cover letter to tell them how your skills and experience align with their role profile and person specification. Relevant supporting cover letters lead to a better chance of shortlisting for interview. Closing Date : 8am Thursday 7 May Interview Date: Tuesday 21 May N.B. The employer may close this advert early so please do not delay in applying, they would love to hear from you! Interested? Please click the job board apply button. You will be taken to the next stage, there you can find out more information and complete your application by following the instructions (you may need to scroll down). This employer is a Disability Confident Employer. You will be able to let them know if you require any assistance with the application process. No agencies please.
May 05, 2026
Full time
Services Development Manager (Wellbeing) Salary: £47,681 - £50,190 per annum Hours: Full time - 37.5 hours per week Workplace: Leicester based LE3 with hybrid working N.B. UK Driving Licence essential for this role About the Charity This charity has a clear objective: to help sustain a resilient and empowered RAF community. Through their sector-leading welfare and wellbeing services, they offer a wide range of support to serving personnel, veterans and their families. With thousands of members and supporters across the UK and further afield, plus hundreds of dedicated employees and volunteers, they have the network and experience needed for a personal one-to-one approach. They work together to make sure no one is ever left behind. About the role The charity strives to deliver well-evidenced, effective and continually improved welfare and wellbeing services which achieve maximum reach and impact throughout the RAF community. The Services Development Manager will provide strategic leadership for the design, development implementation and enhancement of a portfolio of innovative welfare and wellbeing services. This is a newly created position where the postholder will lead the dedicated development team, setting a clear vision and direction, fostering a culture of cocreation and coproduction to ensure that the voice and lived experience of the RAF community inform all stages of design and implementation. Primary responsibilities include; Lead the creation and implementation of new welfare and wellbeing services, managing projects from research and concept development to launch and initial establishment. Support service delivery teams to evolve and develop existing welfare and wellbeing services, ensuring robust planning, implementation, and stakeholder communication. Foster a creative and results-orientated culture, working closely with senior internal and external stakeholders to identify opportunities and emerging needs. Ensure evidence-based decision making and deliver projects within agreed scope, timescales and budget. Lead, manage and develop a high performing team, fostering a culture of empowerment and continuous improvement. Facilitating effective meetings, workshops and strategic planning sessions, using a collaborative and solutions focused approach. Establish and maintain effective policies and procedures (including quality assurance, risk management/mitigation and application of lessons learned) to assure the development and piloting of high-quality wellbeing services. About you The organisation need you to hold a degree or have relevant specialist experience in the wellbeing sector. Its crucial that you are highly skilled in shaping service development strategies and leading the design, development and delivery of products and services. An innovative and influential individual will thrive in this role guiding cross functional teams and influencing decision making. Previous line management is essential as you will be leading, coaching and developing high performing teams to deliver impactful high-quality projects. Financial acumen is required to develop financial business proposals and managing a budget. A UK driving licence is essential for this role as you will be an Ambassador for the organisation and may have to travel to events, meetings and workshops occasionally. Benefits include: Up to 42 days annual leave (pro rata), life insurance and sick pay Enrolment in health cash back plan to cover everyday healthcare needs Free access to Virtual GP, Health and Stress Support plus gym discount Subsidised short breaks at selected accommodation Unlimited Refer a Friend bonus payments Want to join the organisation? You may find it helpful to have a look at their website and social media to find out more about who they are and what they do. To make your application really stand out it is highly recommended that you read the full role profile and person specification , please take some time to include a cover letter to tell them how your skills and experience align with their role profile and person specification. Relevant supporting cover letters lead to a better chance of shortlisting for interview. Closing Date : 8am Thursday 7 May Interview Date: Tuesday 21 May N.B. The employer may close this advert early so please do not delay in applying, they would love to hear from you! Interested? Please click the job board apply button. You will be taken to the next stage, there you can find out more information and complete your application by following the instructions (you may need to scroll down). This employer is a Disability Confident Employer. You will be able to let them know if you require any assistance with the application process. No agencies please.
Closing date: 08-05-2026 Funeral Director £29,776 per annum (£15.27 per hour) plus benefits Full time 37.5 hours per week, Monday-Friday 9am-5pm - as part of this role, you'll also be part of the on call rota Weston-Super-Mare BS23 2SL & BS22 8DP - including cover in Nailsea, Clevedon, Portishead and into Bristol No experience needed. Please note all positions within Funeralcare can involve direct physical contact with the deceased as part of normal duties - the amount of contact will differ dependant on role applied for. Typical duties include but are not limited to preparation, transportation, and personal care of the deceased to be carried out with professionalism, dignity, respect and adherence to health and safety standards. Please carefully consider your comfort levels with these responsibilities before applying. We're looking for an empathetic and commercially minded person to join the Co-op Funeralcare team. You don't need industry experience. If you have great people skills, and a real commercial focus, you could be perfect for this role. At Co-op Funeralcare, we provide a caring and compassionate service when families need it most. As a funeral director, you'll be right at the heart of that service. You'll balance your time between managerial and business tasks, and building strong, trusting relationships with clients. At the Co-op, you'll be part of something meaningful. Join us today. What you'll do • make sure client needs, service levels and KPIs are met • be clients' main point of contact; supporting and guiding with the help of the wider team • support funerals - conducting the ceremony, leading the team and carrying the deceased when necessary • make sure all regulated work, including funeral planning appointments, is referred to a 'certified colleague' • build and maintain relationships with the team, clients and the community This role would suit people who have • a commercial mind-set and experience in a managerial role • a true customer focus and a real passion for delivering a great service • the ability to capture intricate detail and make sure it is reflected in the service we deliver • compassion, understanding and empathy, and the ability to keep a cool head under pressure • a UK manual driving licence Why Co-op? At Co-op, we're owned by our members. And because we're owned by you, we can do right by you. So when you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose. We want this to be a place where you can thrive, so you'll also receive: • 30% off Co-op branded products in our food stores all year-round • 10% off other brands in our food stores all year-round • discounts on other Co-op products and services • 23 days holidays (pro rata, rising with service) • a pension with up to 10% employer contributions • access to our Employee Assistance Programme which offers confidential advice and support on anything you're struggling with, 24 hours a day • access to virtual GP and free eye tests • endless career development opportunities including apprenticeships • friendly, supportive team and the knowledge that you make a huge difference to your community • access to Stream - a money management app that gives you access to a percentage of your pay as you earn it Building an inclusive work environment We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you. Learn more about our recruitment process at Your Co-op Application Journey and our inclusion commitments at Diversity and inclusion at Co-op As part of your application you'll need to complete an online assessment. It will take you around 20 minutes to complete this test. If you're successful in your application, we'll perform some background checks as part of our pre-employment screening process. These will include a DBS (disclosure and barring service) and adverse media checks, and an occupational health questionnaire (to ensure you are fit to perform the role). We'll also check your social media activity on platforms like Facebook, Twitter and Instagram. Any offer of employment made will be conditional upon the completion of pre-employment screening checks.
May 05, 2026
Full time
Closing date: 08-05-2026 Funeral Director £29,776 per annum (£15.27 per hour) plus benefits Full time 37.5 hours per week, Monday-Friday 9am-5pm - as part of this role, you'll also be part of the on call rota Weston-Super-Mare BS23 2SL & BS22 8DP - including cover in Nailsea, Clevedon, Portishead and into Bristol No experience needed. Please note all positions within Funeralcare can involve direct physical contact with the deceased as part of normal duties - the amount of contact will differ dependant on role applied for. Typical duties include but are not limited to preparation, transportation, and personal care of the deceased to be carried out with professionalism, dignity, respect and adherence to health and safety standards. Please carefully consider your comfort levels with these responsibilities before applying. We're looking for an empathetic and commercially minded person to join the Co-op Funeralcare team. You don't need industry experience. If you have great people skills, and a real commercial focus, you could be perfect for this role. At Co-op Funeralcare, we provide a caring and compassionate service when families need it most. As a funeral director, you'll be right at the heart of that service. You'll balance your time between managerial and business tasks, and building strong, trusting relationships with clients. At the Co-op, you'll be part of something meaningful. Join us today. What you'll do • make sure client needs, service levels and KPIs are met • be clients' main point of contact; supporting and guiding with the help of the wider team • support funerals - conducting the ceremony, leading the team and carrying the deceased when necessary • make sure all regulated work, including funeral planning appointments, is referred to a 'certified colleague' • build and maintain relationships with the team, clients and the community This role would suit people who have • a commercial mind-set and experience in a managerial role • a true customer focus and a real passion for delivering a great service • the ability to capture intricate detail and make sure it is reflected in the service we deliver • compassion, understanding and empathy, and the ability to keep a cool head under pressure • a UK manual driving licence Why Co-op? At Co-op, we're owned by our members. And because we're owned by you, we can do right by you. So when you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose. We want this to be a place where you can thrive, so you'll also receive: • 30% off Co-op branded products in our food stores all year-round • 10% off other brands in our food stores all year-round • discounts on other Co-op products and services • 23 days holidays (pro rata, rising with service) • a pension with up to 10% employer contributions • access to our Employee Assistance Programme which offers confidential advice and support on anything you're struggling with, 24 hours a day • access to virtual GP and free eye tests • endless career development opportunities including apprenticeships • friendly, supportive team and the knowledge that you make a huge difference to your community • access to Stream - a money management app that gives you access to a percentage of your pay as you earn it Building an inclusive work environment We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you. Learn more about our recruitment process at Your Co-op Application Journey and our inclusion commitments at Diversity and inclusion at Co-op As part of your application you'll need to complete an online assessment. It will take you around 20 minutes to complete this test. If you're successful in your application, we'll perform some background checks as part of our pre-employment screening process. These will include a DBS (disclosure and barring service) and adverse media checks, and an occupational health questionnaire (to ensure you are fit to perform the role). We'll also check your social media activity on platforms like Facebook, Twitter and Instagram. Any offer of employment made will be conditional upon the completion of pre-employment screening checks.
