Interim Marketing Consultant Our client, a successful tech scale-up and cash generative SME, with a 10m turnover and employing 100 staff, is looking to double in size in the next five years under the guidance of its experienced, highly charismatic and driven Founder and executive team. Their B2C Health & Fitness platform provides individualised coaching to deliver cutting-edge support for nutrition, exercise and lifestyle improvement. To date, the company has built a strong acquisition engine driven by organic content, paid social and significant monthly media spend. They now seek to appoint an Interim Marketing Consultant to connect data across their various channels to make better, faster decisions as they move toward a more efficient, data driven growth model, bringing together organic, paid and email into a structured cross-channel function. Your specific responsibilities as Interim Marketing Consultant will include: Establishing clear visibility across the full funnel, channel by channel Mapping customer acquisition journeys, ascertaining where users come from, how they move through the funnel, what drives conversion and where they drop off Identifying gaps, mapping customer journeys, defining a reporting framework Working with data partners to build forecasting models and sustainable processes Connecting cross channel data Building reporting, insight and decision-making capability Bringing about faster, more effective decision making As Interim Marketing Consultant, you will need experience of: Cross-channel marketing and funnels Data, analytics and attribution (Direct to Consumer/Subscription) Building reporting frameworks Forecasting and using marketing tools Operating at Chief Marketing Officer, Marketing Director or Head of Marketing level Tech or Health applications (advantageous) Rewards & benefits (Apply online only) per day 3-6 month contract Free on-site gym Please note: High levels of interest mean we will only contact you if your application is shortlisted and this will happen within five working days. You must also be eligible to work in the UK.
May 06, 2026
Contractor
Interim Marketing Consultant Our client, a successful tech scale-up and cash generative SME, with a 10m turnover and employing 100 staff, is looking to double in size in the next five years under the guidance of its experienced, highly charismatic and driven Founder and executive team. Their B2C Health & Fitness platform provides individualised coaching to deliver cutting-edge support for nutrition, exercise and lifestyle improvement. To date, the company has built a strong acquisition engine driven by organic content, paid social and significant monthly media spend. They now seek to appoint an Interim Marketing Consultant to connect data across their various channels to make better, faster decisions as they move toward a more efficient, data driven growth model, bringing together organic, paid and email into a structured cross-channel function. Your specific responsibilities as Interim Marketing Consultant will include: Establishing clear visibility across the full funnel, channel by channel Mapping customer acquisition journeys, ascertaining where users come from, how they move through the funnel, what drives conversion and where they drop off Identifying gaps, mapping customer journeys, defining a reporting framework Working with data partners to build forecasting models and sustainable processes Connecting cross channel data Building reporting, insight and decision-making capability Bringing about faster, more effective decision making As Interim Marketing Consultant, you will need experience of: Cross-channel marketing and funnels Data, analytics and attribution (Direct to Consumer/Subscription) Building reporting frameworks Forecasting and using marketing tools Operating at Chief Marketing Officer, Marketing Director or Head of Marketing level Tech or Health applications (advantageous) Rewards & benefits (Apply online only) per day 3-6 month contract Free on-site gym Please note: High levels of interest mean we will only contact you if your application is shortlisted and this will happen within five working days. You must also be eligible to work in the UK.
Job Title: Customer Complaints Director Location: Leeds Salary: up to 60k + Bonus + Benefits Role Purpose The Customer Complaints Director (B2C) leads the end-to-end complaints strategy across a high-volume consumer environment, ensuring fast, fair, and customer-centric resolution of issues. This role is critical in protecting and enhancing brand reputation , reducing customer churn, and using complaint insight to drive continuous improvement across the entire customer journey. Key Responsibilities Strategic Leadership Define and deliver a B2C complaints strategy that balances customer outcomes, regulatory compliance, and commercial objectives Position complaints as a key source of customer insight to influence business-wide decision-making Act as the voice of the consumer at executive and board level Operational Leadership (High Volume) Lead large-scale complaints operations across multi-channel environments (contact centre, digital, social media, written correspondence) Ensure efficient handling of high complaint volumes while maintaining quality and fairness Drive improvements in speed to resolution, first contact resolution, and consistency of outcomes Customer Experience & Brand Protection Ensure complaint handling reflects the organisation s brand values and customer promise Minimise negative customer experiences that could impact retention, loyalty, and public perception Manage escalations, including social media and executive complaints , with appropriate urgency and care Insight & Continuous Improvement Use complaint data, trends, and root cause analysis to identify systemic issues across the customer journey Partner with Product, Marketing, Digital, and Operations to eliminate recurring pain points Reduce overall complaint volumes through proactive improvements and preventative actions Regulatory & Risk Management Ensure compliance with all relevant consumer regulations and complaint handling standards Maintain robust governance, audit trails, and reporting frameworks Act as escalation lead for high-risk or reputationally sensitive cases Culture & Capability Build a customer-first, resolution-focused culture within complaints and wider customer teams Lead and develop senior managers and large operational teams Embed coaching, quality assurance, and performance frameworks to drive consistency Stakeholder Engagement Work cross-functionally to influence improvements in customer journeys, products, and services Present insights, risks, and recommendations to senior stakeholders and executive leadership Collaborate with Commercial teams to identify opportunities for retention and revenue protection Transformation & Efficiency Drive automation, digital enablement, and self-service solutions where appropriate Improve operational efficiency and reduce cost per complaint Lead transformation initiatives to modernise complaints handling Key Accountabilities Customer satisfaction following complaint resolution Reduction in complaint volumes and repeat complaints Speed and quality of resolution Customer retention and churn reduction Regulatory compliance and audit outcomes Cost to serve and operational efficiency Team engagement and performance Required Experience Senior leadership experience within B2C complaints, customer service, or contact centre operations Proven experience managing high-volume customer environments Strong track record of improving customer experience and reducing complaints Experience in regulated B2C sectors (e.g., Financial Services, Telecoms, Utilities, Retail) preferred Demonstrated success in using customer insight to drive business change Experience leading large teams and influencing at executive level Skills & Competencies Strong customer-first mindset with commercial awareness Ability to balance customer outcomes with business objectives Excellent leadership and people development skills Advanced analytical and problem-solving capability Strong communication and stakeholder influencing skills Resilient and adaptable in a fast-paced, high-demand environment Success Profile A successful Customer Complaints Director (B2C) will: Turn high complaint volumes into actionable insight and business improvement Protect and enhance brand reputation in a consumer-facing environment Deliver fast, fair, and empathetic customer resolutions at scale Reduce churn and improve customer loyalty and lifetime value Build a high-performing, customer-focused complaints function Awaiting Job spec
May 05, 2026
Full time
Job Title: Customer Complaints Director Location: Leeds Salary: up to 60k + Bonus + Benefits Role Purpose The Customer Complaints Director (B2C) leads the end-to-end complaints strategy across a high-volume consumer environment, ensuring fast, fair, and customer-centric resolution of issues. This role is critical in protecting and enhancing brand reputation , reducing customer churn, and using complaint insight to drive continuous improvement across the entire customer journey. Key Responsibilities Strategic Leadership Define and deliver a B2C complaints strategy that balances customer outcomes, regulatory compliance, and commercial objectives Position complaints as a key source of customer insight to influence business-wide decision-making Act as the voice of the consumer at executive and board level Operational Leadership (High Volume) Lead large-scale complaints operations across multi-channel environments (contact centre, digital, social media, written correspondence) Ensure efficient handling of high complaint volumes while maintaining quality and fairness Drive improvements in speed to resolution, first contact resolution, and consistency of outcomes Customer Experience & Brand Protection Ensure complaint handling reflects the organisation s brand values and customer promise Minimise negative customer experiences that could impact retention, loyalty, and public perception Manage escalations, including social media and executive complaints , with appropriate urgency and care Insight & Continuous Improvement Use complaint data, trends, and root cause analysis to identify systemic issues across the customer journey Partner with Product, Marketing, Digital, and Operations to eliminate recurring pain points Reduce overall complaint volumes through proactive improvements and preventative actions Regulatory & Risk Management Ensure compliance with all relevant consumer regulations and complaint handling standards Maintain robust governance, audit trails, and reporting frameworks Act as escalation lead for high-risk or reputationally sensitive cases Culture & Capability Build a customer-first, resolution-focused culture within complaints and wider customer teams Lead and develop senior managers and large operational teams Embed coaching, quality assurance, and performance frameworks to drive consistency Stakeholder Engagement Work cross-functionally to influence improvements in customer journeys, products, and services Present insights, risks, and recommendations to senior stakeholders and executive leadership Collaborate with Commercial teams to identify opportunities for retention and revenue protection Transformation & Efficiency Drive automation, digital enablement, and self-service solutions where appropriate Improve operational efficiency and reduce cost per complaint Lead transformation initiatives to modernise complaints handling Key Accountabilities Customer satisfaction following complaint resolution Reduction in complaint volumes and repeat complaints Speed and quality of resolution Customer retention and churn reduction Regulatory compliance and audit outcomes Cost to serve and operational efficiency Team engagement and performance Required Experience Senior leadership experience within B2C complaints, customer service, or contact centre operations Proven experience managing high-volume customer environments Strong track record of improving customer experience and reducing complaints Experience in regulated B2C sectors (e.g., Financial Services, Telecoms, Utilities, Retail) preferred Demonstrated success in using customer insight to drive business change Experience leading large teams and influencing at executive level Skills & Competencies Strong customer-first mindset with commercial awareness Ability to balance customer outcomes with business objectives Excellent leadership and people development skills Advanced analytical and problem-solving capability Strong communication and stakeholder influencing skills Resilient and adaptable in a fast-paced, high-demand environment Success Profile A successful Customer Complaints Director (B2C) will: Turn high complaint volumes into actionable insight and business improvement Protect and enhance brand reputation in a consumer-facing environment Deliver fast, fair, and empathetic customer resolutions at scale Reduce churn and improve customer loyalty and lifetime value Build a high-performing, customer-focused complaints function Awaiting Job spec
Digital Marketing Executive - 8-month FTC (mat cover) Birmingham city centre 35,000 - 38,000 p/a DoE Bell Cornwall Recruitment are delighted to be working with a reputable, regional law firm in the Birmingham city centre. They are seeking a confident and creative Digital Marketing Executive to provide maternity cover within our in-house marketing team. This role is key to maintaining continuity across all digital and internal communication channels and supporting the firm's business development goals during a critical period. Duties and responsibilities include (but are not limited to): Plan, execute, and optimise integrated digital marketing campaigns to promote the firm's services, sector expertise, and content. Manage paid social media advertising (LinkedIn, Meta, Twitter), including audience targeting, budget management, A/B testing, and performance reporting. Deliver email marketing campaigns, including content development, segmentation, scheduling, and analytics using Mailchimp or HubSpot. Regularly update website content to reflect current service offerings and thought leadership, ensuring best SEO practices. Develop and post engaging organic social media content aligned with the firm's brand tone and campaign goals. Experience required: Minimum 2 years' experience in a digital marketing role, preferably within professional services and ideally across both B2C and B2B. Demonstrated success in managing paid social advertising campaigns. Strong skills in website CMS (e.g., WordPress), email marketing platforms, and Google Analytics. Proficient in managing tasks and projects using tools like (url removed). Must be immediately available. A fantastic opportunity for a Digital Marketing Executive to excel! INDHP Interested? Please click the 'APPLY' button now! BCR aim to get back to all successful applicants within 24 hours however if you have not received a response within this period then it may be that your application has been unsuccessful. BELL CORNWALL RECRUITMENT We want to make finding a job that you will love as effortless as possible and can offer evening appointments to fit around your working life. Love Work Be Happy Follow BCR on to view all of the latest jobs. (For the purposes of recruiting for this vacancy Bell Cornwall Recruitment is acting as a recruitment business. Bell Cornwall Recruitment is an equal opportunities employer who welcomes applications from all age groups) PA/Executive Assistants, Secretarial, Reception, Administration, Marketing, IT, HR, Law, Finance, Customer Services, Sales
Apr 24, 2026
Contractor
Digital Marketing Executive - 8-month FTC (mat cover) Birmingham city centre 35,000 - 38,000 p/a DoE Bell Cornwall Recruitment are delighted to be working with a reputable, regional law firm in the Birmingham city centre. They are seeking a confident and creative Digital Marketing Executive to provide maternity cover within our in-house marketing team. This role is key to maintaining continuity across all digital and internal communication channels and supporting the firm's business development goals during a critical period. Duties and responsibilities include (but are not limited to): Plan, execute, and optimise integrated digital marketing campaigns to promote the firm's services, sector expertise, and content. Manage paid social media advertising (LinkedIn, Meta, Twitter), including audience targeting, budget management, A/B testing, and performance reporting. Deliver email marketing campaigns, including content development, segmentation, scheduling, and analytics using Mailchimp or HubSpot. Regularly update website content to reflect current service offerings and thought leadership, ensuring best SEO practices. Develop and post engaging organic social media content aligned with the firm's brand tone and campaign goals. Experience required: Minimum 2 years' experience in a digital marketing role, preferably within professional services and ideally across both B2C and B2B. Demonstrated success in managing paid social advertising campaigns. Strong skills in website CMS (e.g., WordPress), email marketing platforms, and Google Analytics. Proficient in managing tasks and projects using tools like (url removed). Must be immediately available. A fantastic opportunity for a Digital Marketing Executive to excel! INDHP Interested? Please click the 'APPLY' button now! BCR aim to get back to all successful applicants within 24 hours however if you have not received a response within this period then it may be that your application has been unsuccessful. BELL CORNWALL RECRUITMENT We want to make finding a job that you will love as effortless as possible and can offer evening appointments to fit around your working life. Love Work Be Happy Follow BCR on to view all of the latest jobs. (For the purposes of recruiting for this vacancy Bell Cornwall Recruitment is acting as a recruitment business. Bell Cornwall Recruitment is an equal opportunities employer who welcomes applications from all age groups) PA/Executive Assistants, Secretarial, Reception, Administration, Marketing, IT, HR, Law, Finance, Customer Services, Sales
