Job Title: Principal Engineer -Site Asset Safety Verification Location: Barrow-in-Furness. Hybrid - once a quarter onsite We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role Salary: £60,000 depending on experience Who we are: Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow, shaping a safer future, for all of us. From the depths of the ocean, to the far reaches of space, there's no limit to where a career at BAE Systems could take you. Job Description: As a member of the Site Engineering Nuclear Substantiation team Your role is responsible for authoring and managing site assets' & infrastructure design substantiation documentation supporting the site nuclear safety case. This will include reviewing analyses , assessments, and calculations supporting nuclear design substantiation. You'll support periodic review of safety. You'll take ownership of deliverables and demonstrate high levels of autonomy and leadership . Core duties: You will support the implementation of design substantiation requirements. You will work closely with a broad range of stakeholders including Site Safety Case, Human Factors, and Engineering Authority Teams. You will collaborate with the wider business on site assets nuclear design substantiation related activities. Essential Skills: You will bring your experience in a complex or high-risk industry (i.e. Aerospace, Oil & Gas, OME, Shipbuilding, Weapons etc.) to this role You will be degree qualified or time served apprentice in a STEM subject or equivalent working experience You will showcase your ability to produce high quality technical reports The Site Engineering - Nuclear Substantiation Team: You will be joining a key team with some great development opportunities both in the technical and managerial streams. Native to the team, there are opportunities to get involved in the design substantiation and safety justification of a variety of site assets and facilities spanning mechanical, civil and structural. This role offers plenty of development opportunities through various avenues, engaging cross functionally to help drive and deliver an exceptionally varied and diverse scope, to suite you and your career aspirations. This could be an exciting and fulfilling opportunity waiting for you at the Nuclear Substantiation team - SEA (DDC) at BAE Systems. . We offer relocation support packages across all Submarine roles, subject to meeting eligibility criteria. Why BAE Systems? Here you'll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work, this is a place where you can grow your career with confidence and be empowered to be your best. You'll be recognised for your contribution and enjoy rewards tailored to what's most important to you and your family, support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a strong sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make. A place where everyone can thrive: We're committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 13th May 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
May 02, 2026
Full time
Job Title: Principal Engineer -Site Asset Safety Verification Location: Barrow-in-Furness. Hybrid - once a quarter onsite We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role Salary: £60,000 depending on experience Who we are: Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow, shaping a safer future, for all of us. From the depths of the ocean, to the far reaches of space, there's no limit to where a career at BAE Systems could take you. Job Description: As a member of the Site Engineering Nuclear Substantiation team Your role is responsible for authoring and managing site assets' & infrastructure design substantiation documentation supporting the site nuclear safety case. This will include reviewing analyses , assessments, and calculations supporting nuclear design substantiation. You'll support periodic review of safety. You'll take ownership of deliverables and demonstrate high levels of autonomy and leadership . Core duties: You will support the implementation of design substantiation requirements. You will work closely with a broad range of stakeholders including Site Safety Case, Human Factors, and Engineering Authority Teams. You will collaborate with the wider business on site assets nuclear design substantiation related activities. Essential Skills: You will bring your experience in a complex or high-risk industry (i.e. Aerospace, Oil & Gas, OME, Shipbuilding, Weapons etc.) to this role You will be degree qualified or time served apprentice in a STEM subject or equivalent working experience You will showcase your ability to produce high quality technical reports The Site Engineering - Nuclear Substantiation Team: You will be joining a key team with some great development opportunities both in the technical and managerial streams. Native to the team, there are opportunities to get involved in the design substantiation and safety justification of a variety of site assets and facilities spanning mechanical, civil and structural. This role offers plenty of development opportunities through various avenues, engaging cross functionally to help drive and deliver an exceptionally varied and diverse scope, to suite you and your career aspirations. This could be an exciting and fulfilling opportunity waiting for you at the Nuclear Substantiation team - SEA (DDC) at BAE Systems. . We offer relocation support packages across all Submarine roles, subject to meeting eligibility criteria. Why BAE Systems? Here you'll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work, this is a place where you can grow your career with confidence and be empowered to be your best. You'll be recognised for your contribution and enjoy rewards tailored to what's most important to you and your family, support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a strong sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make. A place where everyone can thrive: We're committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 13th May 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
Business Development Manager - Private Wealth Location: London, Edinburgh or Bristol (Hybrid working) We are working with a leading UK professional services firm to recruit a Business Development Manager to support its highly regarded Private Wealth team. This is an excellent opportunity for a commercially minded BD professional to play a key role in shaping and delivering strategic growth initiatives within a collaborative and forward-thinking environment. The Role As a Business Development Manager, you will provide strategic support, insight, and guidance to partners and lawyers, helping to drive business development activity and strengthen client relationships across the Private Wealth practice. Working as part of a wider Marketing and Business Development function, you will collaborate closely with colleagues across communications, client programmes, and pursuits to deliver integrated and impactful campaigns. Key Responsibilities Support the implementation of the firm's Clients and Markets strategy Work closely with partners and lawyers to develop and deliver effective business development and marketing plans Analyse market trends, client challenges, and competitor activity to help shape strategic direction and articulate the firm's positioning Identify opportunities to grow key client relationships and translate these into actionable BD initiatives Lead and support the delivery of marketing campaigns and cross-practice initiatives Collaborate with the Pursuits team on strategic tenders, pitches, and capability statements Manage budgets for the relevant practice area and ensure effective allocation of resources Support a broad range of marketing activities including directory submissions, awards, PR, events, email campaigns, and website content Contribute to wider marketing projects and initiatives to enhance client experience and drive performance About You Experience in a business development or marketing role, ideally within professional services Strong commercial awareness and the ability to understand client and market dynamics Confident stakeholder manager, with the ability to influence and challenge senior colleagues constructively Proactive, organised, and able to manage multiple priorities in a fast-paced environment Strong communication skills, both written and verbal Resilient, adaptable, and solutions-focused Experience or interest in Private Wealth is advantageous About You You will be a proactive and commercially minded business development professional with experience in a professional services environment. Key requirements: Degree-level education (or equivalent experience) Proven experience in business development, marketing, or communications within professional services or a similar corporate environment Strong experience supporting finance-related practice areas is highly desirable Excellent written and verbal communication skills At Norfolk Capsey, we are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you have any specific requirements or need reasonable adjustments at any stage of the recruitment journey, please let us know. Your needs are important to us, and we want to ensure an equitable experience for every candidate. ABOUT NORFOLK CAPSEY Norfolk Capsey is a professional services marketing & business development recruitment specialist. For over twenty five years we've been connecting talent with many leading professional services firms in the UK & internationally. Access our website for the latest vacancies and follow our LinkedIn page for vacancies & market updates.
May 02, 2026
Contractor
Business Development Manager - Private Wealth Location: London, Edinburgh or Bristol (Hybrid working) We are working with a leading UK professional services firm to recruit a Business Development Manager to support its highly regarded Private Wealth team. This is an excellent opportunity for a commercially minded BD professional to play a key role in shaping and delivering strategic growth initiatives within a collaborative and forward-thinking environment. The Role As a Business Development Manager, you will provide strategic support, insight, and guidance to partners and lawyers, helping to drive business development activity and strengthen client relationships across the Private Wealth practice. Working as part of a wider Marketing and Business Development function, you will collaborate closely with colleagues across communications, client programmes, and pursuits to deliver integrated and impactful campaigns. Key Responsibilities Support the implementation of the firm's Clients and Markets strategy Work closely with partners and lawyers to develop and deliver effective business development and marketing plans Analyse market trends, client challenges, and competitor activity to help shape strategic direction and articulate the firm's positioning Identify opportunities to grow key client relationships and translate these into actionable BD initiatives Lead and support the delivery of marketing campaigns and cross-practice initiatives Collaborate with the Pursuits team on strategic tenders, pitches, and capability statements Manage budgets for the relevant practice area and ensure effective allocation of resources Support a broad range of marketing activities including directory submissions, awards, PR, events, email campaigns, and website content Contribute to wider marketing projects and initiatives to enhance client experience and drive performance About You Experience in a business development or marketing role, ideally within professional services Strong commercial awareness and the ability to understand client and market dynamics Confident stakeholder manager, with the ability to influence and challenge senior colleagues constructively Proactive, organised, and able to manage multiple priorities in a fast-paced environment Strong communication skills, both written and verbal Resilient, adaptable, and solutions-focused Experience or interest in Private Wealth is advantageous About You You will be a proactive and commercially minded business development professional with experience in a professional services environment. Key requirements: Degree-level education (or equivalent experience) Proven experience in business development, marketing, or communications within professional services or a similar corporate environment Strong experience supporting finance-related practice areas is highly desirable Excellent written and verbal communication skills At Norfolk Capsey, we are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you have any specific requirements or need reasonable adjustments at any stage of the recruitment journey, please let us know. Your needs are important to us, and we want to ensure an equitable experience for every candidate. ABOUT NORFOLK CAPSEY Norfolk Capsey is a professional services marketing & business development recruitment specialist. For over twenty five years we've been connecting talent with many leading professional services firms in the UK & internationally. Access our website for the latest vacancies and follow our LinkedIn page for vacancies & market updates.
Job Title: Principal Engineer -Site Asset Safety Verification Location: Barrow-in-Furness. Hybrid - once a quarter onsite We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role Salary: £60,000 depending on experience Who we are: Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow, shaping a safer future, for all of us. From the depths of the ocean, to the far reaches of space, there's no limit to where a career at BAE Systems could take you. Job Description: As a member of the Site Engineering Nuclear Substantiation team Your role is responsible for authoring and managing site assets' & infrastructure design substantiation documentation supporting the site nuclear safety case. This will include reviewing analyses , assessments, and calculations supporting nuclear design substantiation. You'll support periodic review of safety. You'll take ownership of deliverables and demonstrate high levels of autonomy and leadership . Core duties: You will support the implementation of design substantiation requirements. You will work closely with a broad range of stakeholders including Site Safety Case, Human Factors, and Engineering Authority Teams. You will collaborate with the wider business on site assets nuclear design substantiation related activities. Essential Skills: You will bring your experience in a complex or high-risk industry (i.e. Aerospace, Oil & Gas, OME, Shipbuilding, Weapons etc.) to this role You will be degree qualified or time served apprentice in a STEM subject or equivalent working experience You will showcase your ability to produce high quality technical reports The Site Engineering - Nuclear Substantiation Team: You will be joining a key team with some great development opportunities both in the technical and managerial streams. Native to the team, there are opportunities to get involved in the design substantiation and safety justification of a variety of site assets and facilities spanning mechanical, civil and structural. This role offers plenty of development opportunities through various avenues, engaging cross functionally to help drive and deliver an exceptionally varied and diverse scope, to suite you and your career aspirations. This could be an exciting and fulfilling opportunity waiting for you at the Nuclear Substantiation team - SEA (DDC) at BAE Systems. . We offer relocation support packages across all Submarine roles, subject to meeting eligibility criteria. Why BAE Systems? Here you'll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work, this is a place where you can grow your career with confidence and be empowered to be your best. You'll be recognised for your contribution and enjoy rewards tailored to what's most important to you and your family, support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a strong sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make. A place where everyone can thrive: We're committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 13th May 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
May 02, 2026
Full time
Job Title: Principal Engineer -Site Asset Safety Verification Location: Barrow-in-Furness. Hybrid - once a quarter onsite We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role Salary: £60,000 depending on experience Who we are: Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow, shaping a safer future, for all of us. From the depths of the ocean, to the far reaches of space, there's no limit to where a career at BAE Systems could take you. Job Description: As a member of the Site Engineering Nuclear Substantiation team Your role is responsible for authoring and managing site assets' & infrastructure design substantiation documentation supporting the site nuclear safety case. This will include reviewing analyses , assessments, and calculations supporting nuclear design substantiation. You'll support periodic review of safety. You'll take ownership of deliverables and demonstrate high levels of autonomy and leadership . Core duties: You will support the implementation of design substantiation requirements. You will work closely with a broad range of stakeholders including Site Safety Case, Human Factors, and Engineering Authority Teams. You will collaborate with the wider business on site assets nuclear design substantiation related activities. Essential Skills: You will bring your experience in a complex or high-risk industry (i.e. Aerospace, Oil & Gas, OME, Shipbuilding, Weapons etc.) to this role You will be degree qualified or time served apprentice in a STEM subject or equivalent working experience You will showcase your ability to produce high quality technical reports The Site Engineering - Nuclear Substantiation Team: You will be joining a key team with some great development opportunities both in the technical and managerial streams. Native to the team, there are opportunities to get involved in the design substantiation and safety justification of a variety of site assets and facilities spanning mechanical, civil and structural. This role offers plenty of development opportunities through various avenues, engaging cross functionally to help drive and deliver an exceptionally varied and diverse scope, to suite you and your career aspirations. This could be an exciting and fulfilling opportunity waiting for you at the Nuclear Substantiation team - SEA (DDC) at BAE Systems. . We offer relocation support packages across all Submarine roles, subject to meeting eligibility criteria. Why BAE Systems? Here you'll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work, this is a place where you can grow your career with confidence and be empowered to be your best. You'll be recognised for your contribution and enjoy rewards tailored to what's most important to you and your family, support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a strong sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make. A place where everyone can thrive: We're committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 13th May 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
Portsmouth / Midlands base with travel to client sites Up to £70,000 dependant upon experience, plus car / car allowance, 33 days holiday (including bank holidays), pension, life assurance, employee assistance programme, wellbeing support, and flexible benefits including cycle to work scheme About the Role As a Business Development Manager for UPCS you will be responsible for driving strategic growth and market expansion within a designated sector. This will involve the delivery of commercial targets and the implementation of robust sector strategies. You will be a proactive collaborator, have proven experience as a BD Manager, be ready for travel to customer sites, and ideally be based either Portsmouth or Midlands, UK. Both time on-site and time with customers will be prioritised. As part of your key responsibilities you'll: Lead the iterative development of sector strategies by mapping high-potential markets and emerging trends Execute the full sales lifecycle to secure new business that meets or exceeds profitability and growth targets Oversee the submission of detailed bids, tenders, and executive presentations, ensuring strict commercial and financial alignment Cultivate high-value relationships and lead the 'Gate to Great' onboarding process to ensure long-term contract stability Partner with Marketing to deliver sector-specific messaging that articulates a clear competitive advantage Synthesise customer insights into scalable service offerings by collaborating with technical and engineering teams Ensure all growth activities remain synchronised with corporate objectives and the principles of The Unipart Way Maintain a robust opportunity pipeline while providing high-quality cross-vertical leads to support holistic company growth About You We'd love you to have the following skills and experience, but please apply if you think you'd be able to perform well in this role! Proven track record in high-value business development, with a readiness for frequent travel between sites (Portsmouth/Midlands) Ability to leverage professional experience from the Automotive industry or related high-growth sectors A history of successfully driving market penetration and securing sustainable, high-value revenue growth Expert at building 'executive presence' and managing sophisticated relationships with diverse internal and external stakeholders Proactive mindset for identifying untapped market potential and converting emerging trends into commercial opportunities Advanced skills in securing favorable commercial terms and presenting complex value propositions to diverse audiences Strong fiscal literacy, including P&L management, margin protection, and the development of robust commercial frameworks Expertise in creating detailed quotations and managing rigorous tender processes to ensure profitability targets are met About Unipart We are a supply chain performance improvement partner. We Design, Make, Move, and Improve components in our customers' supply chains, keeping their operations and assets moving and working better, for longer. Through our commitment to continuously driving operational efficiencies, we improve performance - saving time, cost, and carbon. Our ambition is to be the driving force behind efficient, resilient, and sustainable supply chains. Equality, Diversity, and Inclusion We believe that a great workplace is one where you can bring your whole self to work. Our recruitment process is designed to be accessible, inclusive, and based entirely on merit. We define merit through a combination of technical skills and the core behaviours that help our people thrive at Unipart. We welcome applications from everyone, regardless of background or circumstances. We are committed to a policy of equal opportunity that exceeds our statutory obligations under the Equality Act 2010 and subsequent legislation. Whether it's your age, disability, neurodiversity, gender identity, family status, or any other characteristic that makes you 'you' - it is your talent and potential that we value most. Adjustments for you: We want you to perform at your best. If you require any reasonable adjustments or have specific accessibility needs at any stage of the application or interview process, please let us know. We are here to support you.You may have experience of the following: Senior Business Development Manager, Strategic Account Manager, Automotive Sector Sales Manager, Commercial Development Manager, Key Account Director, Head of Business Development (Automotive), Client Solutions Manager, Market Development Manager, Growth & Partnerships Manager, Bid and Tender Manager, Sales & Strategy Manager.REF-
May 02, 2026
Full time
Portsmouth / Midlands base with travel to client sites Up to £70,000 dependant upon experience, plus car / car allowance, 33 days holiday (including bank holidays), pension, life assurance, employee assistance programme, wellbeing support, and flexible benefits including cycle to work scheme About the Role As a Business Development Manager for UPCS you will be responsible for driving strategic growth and market expansion within a designated sector. This will involve the delivery of commercial targets and the implementation of robust sector strategies. You will be a proactive collaborator, have proven experience as a BD Manager, be ready for travel to customer sites, and ideally be based either Portsmouth or Midlands, UK. Both time on-site and time with customers will be prioritised. As part of your key responsibilities you'll: Lead the iterative development of sector strategies by mapping high-potential markets and emerging trends Execute the full sales lifecycle to secure new business that meets or exceeds profitability and growth targets Oversee the submission of detailed bids, tenders, and executive presentations, ensuring strict commercial and financial alignment Cultivate high-value relationships and lead the 'Gate to Great' onboarding process to ensure long-term contract stability Partner with Marketing to deliver sector-specific messaging that articulates a clear competitive advantage Synthesise customer insights into scalable service offerings by collaborating with technical and engineering teams Ensure all growth activities remain synchronised with corporate objectives and the principles of The Unipart Way Maintain a robust opportunity pipeline while providing high-quality cross-vertical leads to support holistic company growth About You We'd love you to have the following skills and experience, but please apply if you think you'd be able to perform well in this role! Proven track record in high-value business development, with a readiness for frequent travel between sites (Portsmouth/Midlands) Ability to leverage professional experience from the Automotive industry or related high-growth sectors A history of successfully driving market penetration and securing sustainable, high-value revenue growth Expert at building 'executive presence' and managing sophisticated relationships with diverse internal and external stakeholders Proactive mindset for identifying untapped market potential and converting emerging trends into commercial opportunities Advanced skills in securing favorable commercial terms and presenting complex value propositions to diverse audiences Strong fiscal literacy, including P&L management, margin protection, and the development of robust commercial frameworks Expertise in creating detailed quotations and managing rigorous tender processes to ensure profitability targets are met About Unipart We are a supply chain performance improvement partner. We Design, Make, Move, and Improve components in our customers' supply chains, keeping their operations and assets moving and working better, for longer. Through our commitment to continuously driving operational efficiencies, we improve performance - saving time, cost, and carbon. Our ambition is to be the driving force behind efficient, resilient, and sustainable supply chains. Equality, Diversity, and Inclusion We believe that a great workplace is one where you can bring your whole self to work. Our recruitment process is designed to be accessible, inclusive, and based entirely on merit. We define merit through a combination of technical skills and the core behaviours that help our people thrive at Unipart. We welcome applications from everyone, regardless of background or circumstances. We are committed to a policy of equal opportunity that exceeds our statutory obligations under the Equality Act 2010 and subsequent legislation. Whether it's your age, disability, neurodiversity, gender identity, family status, or any other characteristic that makes you 'you' - it is your talent and potential that we value most. Adjustments for you: We want you to perform at your best. If you require any reasonable adjustments or have specific accessibility needs at any stage of the application or interview process, please let us know. We are here to support you.You may have experience of the following: Senior Business Development Manager, Strategic Account Manager, Automotive Sector Sales Manager, Commercial Development Manager, Key Account Director, Head of Business Development (Automotive), Client Solutions Manager, Market Development Manager, Growth & Partnerships Manager, Bid and Tender Manager, Sales & Strategy Manager.REF-
Job Title: Principal Engineer -Site Asset Safety Verification Location: Barrow-in-Furness. Hybrid - once a quarter onsite We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role Salary: £60,000 depending on experience Who we are: Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow, shaping a safer future, for all of us. From the depths of the ocean, to the far reaches of space, there's no limit to where a career at BAE Systems could take you. Job Description: As a member of the Site Engineering Nuclear Substantiation team Your role is responsible for authoring and managing site assets' & infrastructure design substantiation documentation supporting the site nuclear safety case. This will include reviewing analyses , assessments, and calculations supporting nuclear design substantiation. You'll support periodic review of safety. You'll take ownership of deliverables and demonstrate high levels of autonomy and leadership . Core duties: You will support the implementation of design substantiation requirements. You will work closely with a broad range of stakeholders including Site Safety Case, Human Factors, and Engineering Authority Teams. You will collaborate with the wider business on site assets nuclear design substantiation related activities. Essential Skills: You will bring your experience in a complex or high-risk industry (i.e. Aerospace, Oil & Gas, OME, Shipbuilding, Weapons etc.) to this role You will be degree qualified or time served apprentice in a STEM subject or equivalent working experience You will showcase your ability to produce high quality technical reports The Site Engineering - Nuclear Substantiation Team: You will be joining a key team with some great development opportunities both in the technical and managerial streams. Native to the team, there are opportunities to get involved in the design substantiation and safety justification of a variety of site assets and facilities spanning mechanical, civil and structural. This role offers plenty of development opportunities through various avenues, engaging cross functionally to help drive and deliver an exceptionally varied and diverse scope, to suite you and your career aspirations. This could be an exciting and fulfilling opportunity waiting for you at the Nuclear Substantiation team - SEA (DDC) at BAE Systems. . We offer relocation support packages across all Submarine roles, subject to meeting eligibility criteria. Why BAE Systems? Here you'll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work, this is a place where you can grow your career with confidence and be empowered to be your best. You'll be recognised for your contribution and enjoy rewards tailored to what's most important to you and your family, support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a strong sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make. A place where everyone can thrive: We're committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 13th May 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
May 02, 2026
Full time
Job Title: Principal Engineer -Site Asset Safety Verification Location: Barrow-in-Furness. Hybrid - once a quarter onsite We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role Salary: £60,000 depending on experience Who we are: Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow, shaping a safer future, for all of us. From the depths of the ocean, to the far reaches of space, there's no limit to where a career at BAE Systems could take you. Job Description: As a member of the Site Engineering Nuclear Substantiation team Your role is responsible for authoring and managing site assets' & infrastructure design substantiation documentation supporting the site nuclear safety case. This will include reviewing analyses , assessments, and calculations supporting nuclear design substantiation. You'll support periodic review of safety. You'll take ownership of deliverables and demonstrate high levels of autonomy and leadership . Core duties: You will support the implementation of design substantiation requirements. You will work closely with a broad range of stakeholders including Site Safety Case, Human Factors, and Engineering Authority Teams. You will collaborate with the wider business on site assets nuclear design substantiation related activities. Essential Skills: You will bring your experience in a complex or high-risk industry (i.e. Aerospace, Oil & Gas, OME, Shipbuilding, Weapons etc.) to this role You will be degree qualified or time served apprentice in a STEM subject or equivalent working experience You will showcase your ability to produce high quality technical reports The Site Engineering - Nuclear Substantiation Team: You will be joining a key team with some great development opportunities both in the technical and managerial streams. Native to the team, there are opportunities to get involved in the design substantiation and safety justification of a variety of site assets and facilities spanning mechanical, civil and structural. This role offers plenty of development opportunities through various avenues, engaging cross functionally to help drive and deliver an exceptionally varied and diverse scope, to suite you and your career aspirations. This could be an exciting and fulfilling opportunity waiting for you at the Nuclear Substantiation team - SEA (DDC) at BAE Systems. . We offer relocation support packages across all Submarine roles, subject to meeting eligibility criteria. Why BAE Systems? Here you'll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work, this is a place where you can grow your career with confidence and be empowered to be your best. You'll be recognised for your contribution and enjoy rewards tailored to what's most important to you and your family, support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a strong sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make. A place where everyone can thrive: We're committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 13th May 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
Talent Guardian are working with a growing, fast-paced business based in Camberley who are looking to appoint an experienced HR Manager to support their UK operations. This is a hands-on, operational role where you will take full ownership of the HR function, supporting managers across multiple sites and acting as a key partner to both leadership and finance. The business operates in a dynamic environment and requires someone who is confident, pragmatic and able to manage both strategic input and day-to-day HR activity. The Role: Managing all day-to-day HR operations across a multi-site environment Leading on employee relations matters including disciplinaries, grievances, absence management and performance processes Providing guidance and support to managers on HR policies, procedures and best practice Owning HR administration, documentation and record keeping to a high standard Working closely with Finance on payroll, headcount reporting and cost control Supporting business change, growth and organisational development initiatives Maintaining and updating HR policies in line with UK employment law Acting as a key point of contact for external HR and payroll providers where required What We re Looking For: 5+ years HR experience, including exposure at HR Manager, HRBP, People Operations or Generalist level Strong working knowledge of UK employment law and employee relations Experience within operational environments such as manufacturing, FMCG, logistics or warehousing Confident managing complex ER cases independently Highly organised with strong attention to detail and documentation discipline Commercially aware, resilient and able to operate in a fast-paced setting Comfortable working cross-functionally, particularly with finance teams Desirable Experience: CIPD Level 5 or above (or equivalent experience) Experience within PE-backed, acquisitive or high-growth businesses Exposure to post-acquisition integration or organisational change HRIS implementation or system improvement experience Knowledge of payroll, pensions and benefits administration Experience working with external employment lawyers or outsourced HR/payroll providers This is a fantastic opportunity for someone who enjoys being embedded within the business, taking ownership and making a real impact in a growing organisation.
May 02, 2026
Full time
Talent Guardian are working with a growing, fast-paced business based in Camberley who are looking to appoint an experienced HR Manager to support their UK operations. This is a hands-on, operational role where you will take full ownership of the HR function, supporting managers across multiple sites and acting as a key partner to both leadership and finance. The business operates in a dynamic environment and requires someone who is confident, pragmatic and able to manage both strategic input and day-to-day HR activity. The Role: Managing all day-to-day HR operations across a multi-site environment Leading on employee relations matters including disciplinaries, grievances, absence management and performance processes Providing guidance and support to managers on HR policies, procedures and best practice Owning HR administration, documentation and record keeping to a high standard Working closely with Finance on payroll, headcount reporting and cost control Supporting business change, growth and organisational development initiatives Maintaining and updating HR policies in line with UK employment law Acting as a key point of contact for external HR and payroll providers where required What We re Looking For: 5+ years HR experience, including exposure at HR Manager, HRBP, People Operations or Generalist level Strong working knowledge of UK employment law and employee relations Experience within operational environments such as manufacturing, FMCG, logistics or warehousing Confident managing complex ER cases independently Highly organised with strong attention to detail and documentation discipline Commercially aware, resilient and able to operate in a fast-paced setting Comfortable working cross-functionally, particularly with finance teams Desirable Experience: CIPD Level 5 or above (or equivalent experience) Experience within PE-backed, acquisitive or high-growth businesses Exposure to post-acquisition integration or organisational change HRIS implementation or system improvement experience Knowledge of payroll, pensions and benefits administration Experience working with external employment lawyers or outsourced HR/payroll providers This is a fantastic opportunity for someone who enjoys being embedded within the business, taking ownership and making a real impact in a growing organisation.
Sewell Wallis is working with an exceptional Doncaster based engineering business that is currently looking for an HR Manager to join their team. As a standalone Human Resources Manager, you will report to the Chief Financial Officer and work with the Senior Leadership Team and Department Managers. Ideally, they are looking for someone who is an enthusiastic, self-motivated team player, keen to own the HR function on a 4 days per week basis, which will include 1 day working from home. What will you be doing? Working closely with the Senior Leadership Team on delivering the HR agenda, continuously looking at improvement HR initiatives and changes for the business. Managing recruitment including contracts of employment, job descriptions, on-boarding and induction for new recruits Supporting managers on all areas of employee relations and performance management Full management and administration of the HR systems, payroll and benefits. Support salary reviews and pay changes Ensure compliance with HR data and GDPR requirements Employment contract management Support and facilitate training and long-term learning and development initiatives HR Policies and Procedures: Implementation of changes in legal requirements into policies procedures liaising with external HR support providers, and progressively improve HR policies towards best practice Develop HR reporting and analytics to inform decision making, conduct staff surveys. Support on ad-hoc HR related projects as required. What skills are we looking for? At least 3 years' working within a HR function Strong understanding of employment law, and recent changes Excellent communication and interpersonal skills Strong IT skills, including HR systems and Microsoft Suite Must be resilient, agile and confident in dealing with all levels of stakeholder Experience dealing with performance management issues Proven experience operating in a generalist HR role for a SME, ideally within an engineering or manufacturing company Grad CIPD, MCIPD qualified or working towards A proactive approach and a team player, self starter An adaptable attitude and ability to work to tight deadlines and under pressure Whats on offer? 24 days annual leave plus stat holidays and a bonus day for birthdays. Contributory pension from day one of employment Group Life Insurance (4 x salary) Employee Assistance Programme (EAP) Free on-site parking with electric charging points Save to buy share scheme (subject to time of joining) Cycle to work scheme 1 day WFH per week Healthcare cash plan (Medicash) Additional annual leave purchase scheme Please send us your CV below or contact Sue Wallis for more information. To apply please send your CV, quoting our reference and specifying which website you saw this position advertised on. Due to the high volume of applications please accept that if we have not responded to your application within seven days, your application has not been successful. Sewell Wallis is a specialist recruitment company with a vast amount of experience in our industry we offer permanent, temporary and interim recruitment support for accounting and finance, human resources and business support positions. We recruit at all levels within finance from Purchase Ledger Administrator and Credit Controller level through to Financial Controller and Director positions. With offices in Sheffield and Leeds, we are well situated to cover all of South Yorkshire, West Yorkshire and Manchester. Please visit our website for more information on accountancy and finance jobs and human resources or business support positions.
May 02, 2026
Full time
Sewell Wallis is working with an exceptional Doncaster based engineering business that is currently looking for an HR Manager to join their team. As a standalone Human Resources Manager, you will report to the Chief Financial Officer and work with the Senior Leadership Team and Department Managers. Ideally, they are looking for someone who is an enthusiastic, self-motivated team player, keen to own the HR function on a 4 days per week basis, which will include 1 day working from home. What will you be doing? Working closely with the Senior Leadership Team on delivering the HR agenda, continuously looking at improvement HR initiatives and changes for the business. Managing recruitment including contracts of employment, job descriptions, on-boarding and induction for new recruits Supporting managers on all areas of employee relations and performance management Full management and administration of the HR systems, payroll and benefits. Support salary reviews and pay changes Ensure compliance with HR data and GDPR requirements Employment contract management Support and facilitate training and long-term learning and development initiatives HR Policies and Procedures: Implementation of changes in legal requirements into policies procedures liaising with external HR support providers, and progressively improve HR policies towards best practice Develop HR reporting and analytics to inform decision making, conduct staff surveys. Support on ad-hoc HR related projects as required. What skills are we looking for? At least 3 years' working within a HR function Strong understanding of employment law, and recent changes Excellent communication and interpersonal skills Strong IT skills, including HR systems and Microsoft Suite Must be resilient, agile and confident in dealing with all levels of stakeholder Experience dealing with performance management issues Proven experience operating in a generalist HR role for a SME, ideally within an engineering or manufacturing company Grad CIPD, MCIPD qualified or working towards A proactive approach and a team player, self starter An adaptable attitude and ability to work to tight deadlines and under pressure Whats on offer? 24 days annual leave plus stat holidays and a bonus day for birthdays. Contributory pension from day one of employment Group Life Insurance (4 x salary) Employee Assistance Programme (EAP) Free on-site parking with electric charging points Save to buy share scheme (subject to time of joining) Cycle to work scheme 1 day WFH per week Healthcare cash plan (Medicash) Additional annual leave purchase scheme Please send us your CV below or contact Sue Wallis for more information. To apply please send your CV, quoting our reference and specifying which website you saw this position advertised on. Due to the high volume of applications please accept that if we have not responded to your application within seven days, your application has not been successful. Sewell Wallis is a specialist recruitment company with a vast amount of experience in our industry we offer permanent, temporary and interim recruitment support for accounting and finance, human resources and business support positions. We recruit at all levels within finance from Purchase Ledger Administrator and Credit Controller level through to Financial Controller and Director positions. With offices in Sheffield and Leeds, we are well situated to cover all of South Yorkshire, West Yorkshire and Manchester. Please visit our website for more information on accountancy and finance jobs and human resources or business support positions.
This is an exciting opportunity for a Senior HR Business Partner professional in the Retail industry to contribute to the strategic objectives of the human resources department. With a Head office in the Midlands, this role focuses on delivering impactful HR solutions to support organisational growth and employee engagement across the South of the UK. This is a multi site role with travel Client Details Our client is a well-established and respected organisation within the Retail industry. As a large company, they are committed to fostering a collaborative work environment and driving innovation across their operations. Description Develop and implement HR strategies aligned with business objectives. Manage end-to-end recruitment processes, ensuring the attraction of top talent. Oversee employee relations, handling grievances and disciplinary procedures effectively. Support the development and implementation of performance management systems. Collaborate with department heads to identify and address training needs. Ensure compliance with employment laws and regulations in all HR practices. Drive diversity and inclusion initiatives across the organisation. Provide guidance to managers and employees on HR policies and procedures. Profile A successful Senior HR Business Partner should have: Proven experience in human resources within the Retail/Leisure industry. A strong understanding of employment laws and HR best practices. Excellent communication and interpersonal skills. Ability to manage multiple priorities and meet deadlines. Proficiency in HR-related software and systems. A results-driven approach to problem-solving and decision-making. A CIPD qualification or equivalent is desirable Job Offer A competitive salary ranging from 76,500 to 85,000 per annum. Performance-based bonus structure. Company car allowance. Generous holiday entitlement. Opportunity to work in a supportive and professional environment. Join a leading organisation in the Retail/Leisure industry and make a meaningful impact within the human resources department. Apply now to take the next step in your career!
May 02, 2026
Full time
This is an exciting opportunity for a Senior HR Business Partner professional in the Retail industry to contribute to the strategic objectives of the human resources department. With a Head office in the Midlands, this role focuses on delivering impactful HR solutions to support organisational growth and employee engagement across the South of the UK. This is a multi site role with travel Client Details Our client is a well-established and respected organisation within the Retail industry. As a large company, they are committed to fostering a collaborative work environment and driving innovation across their operations. Description Develop and implement HR strategies aligned with business objectives. Manage end-to-end recruitment processes, ensuring the attraction of top talent. Oversee employee relations, handling grievances and disciplinary procedures effectively. Support the development and implementation of performance management systems. Collaborate with department heads to identify and address training needs. Ensure compliance with employment laws and regulations in all HR practices. Drive diversity and inclusion initiatives across the organisation. Provide guidance to managers and employees on HR policies and procedures. Profile A successful Senior HR Business Partner should have: Proven experience in human resources within the Retail/Leisure industry. A strong understanding of employment laws and HR best practices. Excellent communication and interpersonal skills. Ability to manage multiple priorities and meet deadlines. Proficiency in HR-related software and systems. A results-driven approach to problem-solving and decision-making. A CIPD qualification or equivalent is desirable Job Offer A competitive salary ranging from 76,500 to 85,000 per annum. Performance-based bonus structure. Company car allowance. Generous holiday entitlement. Opportunity to work in a supportive and professional environment. Join a leading organisation in the Retail/Leisure industry and make a meaningful impact within the human resources department. Apply now to take the next step in your career!
We are actively recruiting for a permanent HR Advisor to join a prestigious and growing organisation based in South London. Working closely with the Head of HR and HR Business Partners, you will have responsibility for providing a high quality, first line generalist HR advisory service to a specific business area, providing up to date and informed HR guidance and support on HR policies, processes and systems. You will support on complex cases and assist Employment tribunals where appropriate as well as supporting with end to end employee lifecycle processes, whilst providing a proactive and responsive recruitment service for managers and assisting with the development and implementation of Human Resources policies and procedures. This is an excellent opportunity to join a proactive and close knit team , where you will be given responsibility and autonomy within your role. Excellent interpersonal skills are required, as well as a flexible approach, some travel to other local sites will be required, however we do also provide hybrid working arrangements as well.
May 02, 2026
Full time
We are actively recruiting for a permanent HR Advisor to join a prestigious and growing organisation based in South London. Working closely with the Head of HR and HR Business Partners, you will have responsibility for providing a high quality, first line generalist HR advisory service to a specific business area, providing up to date and informed HR guidance and support on HR policies, processes and systems. You will support on complex cases and assist Employment tribunals where appropriate as well as supporting with end to end employee lifecycle processes, whilst providing a proactive and responsive recruitment service for managers and assisting with the development and implementation of Human Resources policies and procedures. This is an excellent opportunity to join a proactive and close knit team , where you will be given responsibility and autonomy within your role. Excellent interpersonal skills are required, as well as a flexible approach, some travel to other local sites will be required, however we do also provide hybrid working arrangements as well.
Why Join Greencore? Following the combination with Bakkavor in January 2026, Greencore is one of the UK's leading creators of convenience food, driven by a simple purpose: to make everyday taste better. As a vibrant and fast-moving business, we employ over 28,000 colleagues across 36 manufacturing sites and 21 distribution depots in the UK and the US. Our products span every meal occasion, and in FY25 our shared passion helped deliver combined revenues of approximately 4bn. Our extensive direct-to-store network ensures fresh and frozen food reaches thousands of stores every day. To support this scale, we are delivering a significant transformation through our Making Business Easier (MBE) programme, and this role is a key part of making that change land successfully. Role Purpose: Responsible for the commercial aspects and overall supplier performance for goods and services purchased from suppliers for their categories of spend, and continuously creates additional value for money for Greencore. Pro-actively engage with stakeholders across Greencore to encourage best practice and owns the commercial aspects of projects that involve suppliers Key Accountabilities: Create additional value for money for goods and services, balancing price, service and quality and meeting the business needs through undertaking negotiations, selection of suppliers and contracting of business Build great relationships with stakeholders and provide professional procurement expertise and commercial focus. Be able to challenge the way Greencore do things and introduce best procurement practice. Be an ambassador for indirects procurement to change the business behaviours and culture Take a strategic category view to manage areas of spend, identify savings opportunities, and drive consistency across Greencore. This includes analysing spend bases, consolidating the supply base across Greencore where appropriate, driving consistent ways of working across Greencore, sourcing from fit for purpose suppliers, managing supplier performance, resolving issues, negotiating the optimum price, service and quality parameters, and agreeing contracts and service levels Project manage the delivery of initiatives to address a business need or to create additional value. This includes aligning multiple stakeholders, identifying the business needs and risks, project planning, running tenders, negotiation, contracting, communication, approval, implementation planning and then subsequent supplier management and issue resolution to ensure the supplier meets the contract Negotiating and implementing contracts when needed, ensuring each contract is appropriately tailored to the requirements of the business, including creating business appropriate service levels and addressing any specific risks and liabilities Knowledge, Skills and Experience: Degree calibre with indirect procurement experience Excellent commercial insight combined with negotiation skills Ability to build good relationships with stakeholders with excellent communication and influencing skills Ability to analyse data, identify and evaluate options and implement recommendations Able to assess and adapt a contract to mitigate liabilities in line with business risk and create service levels to meet business needs Ability to operate in a complex multi-site environment and bring everyone on board to a single solution. Experience in prioritisation and ability to work on multiple projects at once What you'll get in return Competitive salary and job-related benefits 25 days holiday Competitive matched pension contributions Company share save scheme Greencore Qualifications Exclusive Greencore employee discount platform Access to a full Wellbeing Centre platform
May 02, 2026
Full time
Why Join Greencore? Following the combination with Bakkavor in January 2026, Greencore is one of the UK's leading creators of convenience food, driven by a simple purpose: to make everyday taste better. As a vibrant and fast-moving business, we employ over 28,000 colleagues across 36 manufacturing sites and 21 distribution depots in the UK and the US. Our products span every meal occasion, and in FY25 our shared passion helped deliver combined revenues of approximately 4bn. Our extensive direct-to-store network ensures fresh and frozen food reaches thousands of stores every day. To support this scale, we are delivering a significant transformation through our Making Business Easier (MBE) programme, and this role is a key part of making that change land successfully. Role Purpose: Responsible for the commercial aspects and overall supplier performance for goods and services purchased from suppliers for their categories of spend, and continuously creates additional value for money for Greencore. Pro-actively engage with stakeholders across Greencore to encourage best practice and owns the commercial aspects of projects that involve suppliers Key Accountabilities: Create additional value for money for goods and services, balancing price, service and quality and meeting the business needs through undertaking negotiations, selection of suppliers and contracting of business Build great relationships with stakeholders and provide professional procurement expertise and commercial focus. Be able to challenge the way Greencore do things and introduce best procurement practice. Be an ambassador for indirects procurement to change the business behaviours and culture Take a strategic category view to manage areas of spend, identify savings opportunities, and drive consistency across Greencore. This includes analysing spend bases, consolidating the supply base across Greencore where appropriate, driving consistent ways of working across Greencore, sourcing from fit for purpose suppliers, managing supplier performance, resolving issues, negotiating the optimum price, service and quality parameters, and agreeing contracts and service levels Project manage the delivery of initiatives to address a business need or to create additional value. This includes aligning multiple stakeholders, identifying the business needs and risks, project planning, running tenders, negotiation, contracting, communication, approval, implementation planning and then subsequent supplier management and issue resolution to ensure the supplier meets the contract Negotiating and implementing contracts when needed, ensuring each contract is appropriately tailored to the requirements of the business, including creating business appropriate service levels and addressing any specific risks and liabilities Knowledge, Skills and Experience: Degree calibre with indirect procurement experience Excellent commercial insight combined with negotiation skills Ability to build good relationships with stakeholders with excellent communication and influencing skills Ability to analyse data, identify and evaluate options and implement recommendations Able to assess and adapt a contract to mitigate liabilities in line with business risk and create service levels to meet business needs Ability to operate in a complex multi-site environment and bring everyone on board to a single solution. Experience in prioritisation and ability to work on multiple projects at once What you'll get in return Competitive salary and job-related benefits 25 days holiday Competitive matched pension contributions Company share save scheme Greencore Qualifications Exclusive Greencore employee discount platform Access to a full Wellbeing Centre platform
HR Business Partner Salary: Competitive salary Benefits: Company share save scheme, Competitive matched pension contributions , Life insurance up to 4x salary Location: Holbeach Ways of Working: 4 Days at site 1 Day remote Hours of work:08:30am-17:00pm (with flex for business needs / seeing evenings / night shift) Contract Type: Permanent Why Greencore? Following the combination with Bakkavor in January 2026, we're one of the UK's leading creators of convenience food, driven by a simple purpose: to make every day taste better. As a vibrant and fast-moving business, we're proud to employ over 28,000 talented colleagues across 36 manufacturing sites and 21 distribution depots in the UK and the US. Together, we bring delicious food to life. Our products cover every meal occasion from breakfast through to dinner and dessert, with lunch and snacking in between. In FY25, our shared passion helped us achieve combined revenues of approximately £4bn. Our extensive direct to store (DTS) network, with 17 depots across the UK, allows us to deliver fresh and frozen food both our own and from trusted partners to thousands of stores every day, ensuring consumers enjoy the very best, whenever and wherever they shop. Our site in Holbeach St Marks, Lincolnshire, specialises in producing chilled pizzas and employs around 880 people, operating in a fast-paced, high-volume environment. What you'll be doing In this busy and exciting role you will work in partnership with senior leaders and line managers to deliver the People Plan, providing pragmatic HR support, driving engagement, strengthening leadership capability and ensuring effective people processes that support business performance. Role Accountabilities • Partner with leaders to diagnose people challenges, recommend solutions and support delivery of agreed actions • Provide expert guidance on employee relations, attendance management and complex people matters • Support ethical compliance activity including SEDEX audits, modern slavery requirements and internal audit readiness • Produce and analyse people data and reports to support leadership decision making • Work collaboratively with Centres of Expertise across HR operations, payroll, reward, talent acquisition and learning • Drive engagement initiatives, employee voice activity and delivery of the annual engagement survey action plans • Build effective relationships with unions, employee forums, wellbeing champions and temporary labour providers • Support reward processes including pay reviews and accurate HR system implementation • Strengthen workforce planning and talent pipelines for both hourly paid and salaried roles • Coach and develop managers to build capability, support organisational change and deliver performance and succession processes What we're looking for • Proven ability to build relationships, influence and challenge stakeholders effectively • Strong understanding of business priorities and how HR drives performance outcomes • Excellent communication skills with the ability to adapt approach to different audiences • Proactive, pragmatic and solutions-focused mindset • Ability to work to tight timescales within a fast-paced environment • Strong analytical capability with experience extracting and presenting people data • Experience delivering HR or people-focused projects through to completion • Strong organisational skills with excellent prioritisation and time management • Sound judgement with the ability to assess risk and escalate appropriately • High integrity with a passion for inclusion and championing a positive culture We're proud to be recognised in the Gender Equity Measure Top 100 for our commitment to gender equality. If this sounds like you, join us and grow with Greencore, and be a part of driving our future success. What you'll get in return • Competitive salary and job-related benefits • Holidays • Competitive matched pension contributions • Life insurance up to 4x salary • Company share save scheme • Greencore Qualifications • Exclusive Greencore employee discount platform • Access to a full Wellbeing Centre platform • Enhanced parental leave and menopause policies Throughout your time at Greencore, you will be supported with on-the-job training and development opportunities to further your career.
May 02, 2026
Full time
HR Business Partner Salary: Competitive salary Benefits: Company share save scheme, Competitive matched pension contributions , Life insurance up to 4x salary Location: Holbeach Ways of Working: 4 Days at site 1 Day remote Hours of work:08:30am-17:00pm (with flex for business needs / seeing evenings / night shift) Contract Type: Permanent Why Greencore? Following the combination with Bakkavor in January 2026, we're one of the UK's leading creators of convenience food, driven by a simple purpose: to make every day taste better. As a vibrant and fast-moving business, we're proud to employ over 28,000 talented colleagues across 36 manufacturing sites and 21 distribution depots in the UK and the US. Together, we bring delicious food to life. Our products cover every meal occasion from breakfast through to dinner and dessert, with lunch and snacking in between. In FY25, our shared passion helped us achieve combined revenues of approximately £4bn. Our extensive direct to store (DTS) network, with 17 depots across the UK, allows us to deliver fresh and frozen food both our own and from trusted partners to thousands of stores every day, ensuring consumers enjoy the very best, whenever and wherever they shop. Our site in Holbeach St Marks, Lincolnshire, specialises in producing chilled pizzas and employs around 880 people, operating in a fast-paced, high-volume environment. What you'll be doing In this busy and exciting role you will work in partnership with senior leaders and line managers to deliver the People Plan, providing pragmatic HR support, driving engagement, strengthening leadership capability and ensuring effective people processes that support business performance. Role Accountabilities • Partner with leaders to diagnose people challenges, recommend solutions and support delivery of agreed actions • Provide expert guidance on employee relations, attendance management and complex people matters • Support ethical compliance activity including SEDEX audits, modern slavery requirements and internal audit readiness • Produce and analyse people data and reports to support leadership decision making • Work collaboratively with Centres of Expertise across HR operations, payroll, reward, talent acquisition and learning • Drive engagement initiatives, employee voice activity and delivery of the annual engagement survey action plans • Build effective relationships with unions, employee forums, wellbeing champions and temporary labour providers • Support reward processes including pay reviews and accurate HR system implementation • Strengthen workforce planning and talent pipelines for both hourly paid and salaried roles • Coach and develop managers to build capability, support organisational change and deliver performance and succession processes What we're looking for • Proven ability to build relationships, influence and challenge stakeholders effectively • Strong understanding of business priorities and how HR drives performance outcomes • Excellent communication skills with the ability to adapt approach to different audiences • Proactive, pragmatic and solutions-focused mindset • Ability to work to tight timescales within a fast-paced environment • Strong analytical capability with experience extracting and presenting people data • Experience delivering HR or people-focused projects through to completion • Strong organisational skills with excellent prioritisation and time management • Sound judgement with the ability to assess risk and escalate appropriately • High integrity with a passion for inclusion and championing a positive culture We're proud to be recognised in the Gender Equity Measure Top 100 for our commitment to gender equality. If this sounds like you, join us and grow with Greencore, and be a part of driving our future success. What you'll get in return • Competitive salary and job-related benefits • Holidays • Competitive matched pension contributions • Life insurance up to 4x salary • Company share save scheme • Greencore Qualifications • Exclusive Greencore employee discount platform • Access to a full Wellbeing Centre platform • Enhanced parental leave and menopause policies Throughout your time at Greencore, you will be supported with on-the-job training and development opportunities to further your career.
HR Advisor - Full time, permanent Location: Milton Keynes / Bromsgrove Salary: Up to 32,500 per annum dependent upon experience Benefits: 30 days' annual leave increasing to 35 days with length of service plus Bank Holidays Company pension scheme Life insurance x2 Employee discount scheme Free on-site parking Due to continued growth across our education provision, Polaris is recruiting an experienced and proactive HR Advisor to support our schools and education settings. This is a key role within a growing HR function, providing day-to-day HR and employee relations support to school leaders and managers, ensuring consistent, pragmatic and compliant HR advice aligned with education sector expectations. Based in one of our hubs in Milton Keynes or Bromsgrove with hybrid working, the role will involve regular engagement with schools and occasional UK-wide travel, including overnight stays where required. This is an excellent opportunity for an HR professional who enjoys working closely with school leaders, understands the pace and complexity of education environments and wants to develop their career within a purpose-led organisation. Key Responsibilities Provide first-line HR and employee relations support to headteachers, school leadership teams and managers across Polaris schools and the wider community. Take the lead on employee relations cases, including investigations, disciplinaries, grievances and capability processes in consultation with the HR Business Partner. Advise and support managers on absence management, performance concerns and employee wellbeing matters. Manage employee lifecycle activities, including maternity and family leave, flexible working requests, occupational health referrals and reasonable adjustments. Support organisational change within schools, including restructures, TUPE-related activity and consultation processes. Assist with HR compliance and due diligence, ensuring personnel files and documentation meet safeguarding and regulatory standards. Support the review and implementation of HR policies and procedures, ensuring they are appropriate for school environments. Manage HR projects within the schools' remit and contribute to continuous improvement across the HR service. Build strong, trusted relationships with school leaders, acting as a professional and approachable HR partner. Ensure confidentiality, accuracy and professionalism at all times. About You You will be an organised and confident HR professional who can balance compliance with a practical, people-centred approach. Essential Skills and Experience Proven HR and employee relations experience. Strong communication skills with the confidence to advise and influence school leaders. Ability to manage a high volume and varied caseload. Excellent attention to detail and strong organisational skills. Ability to work independently and manage competing priorities. Confident using the Microsoft Office suite. Full driving licence and access to a vehicle. Desirable (but not essential) Experience supporting schools or education settings. Experience in a multi-site or regional HR role. CIPD Level 5 qualification (or working towards). Experience supporting complex or sensitive employee relations cases. About Polaris We are Polaris, one of the UK's largest leading communities of children's service providers. Within our community, we have independent fostering and adoption agencies who have been passionately improving the lives of young people for over 30 years, as well as leaving care services, children's residential homes, schools and education provisions and bespoke children's services contracts. Our nurturing community works collectively to support the very best outcomes for each and every child in our care. We're ambitious for our children and young people, families and staff, and believe in their futures. If this role sounds like it could be for you, we would love to hear from you. Interviews will take place on site (Milton Keynes or Bromsgrove depending on candidates' location), week commencing the 18th May. Polaris is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. PandoLogic. Category:Human Resources,
May 02, 2026
Full time
HR Advisor - Full time, permanent Location: Milton Keynes / Bromsgrove Salary: Up to 32,500 per annum dependent upon experience Benefits: 30 days' annual leave increasing to 35 days with length of service plus Bank Holidays Company pension scheme Life insurance x2 Employee discount scheme Free on-site parking Due to continued growth across our education provision, Polaris is recruiting an experienced and proactive HR Advisor to support our schools and education settings. This is a key role within a growing HR function, providing day-to-day HR and employee relations support to school leaders and managers, ensuring consistent, pragmatic and compliant HR advice aligned with education sector expectations. Based in one of our hubs in Milton Keynes or Bromsgrove with hybrid working, the role will involve regular engagement with schools and occasional UK-wide travel, including overnight stays where required. This is an excellent opportunity for an HR professional who enjoys working closely with school leaders, understands the pace and complexity of education environments and wants to develop their career within a purpose-led organisation. Key Responsibilities Provide first-line HR and employee relations support to headteachers, school leadership teams and managers across Polaris schools and the wider community. Take the lead on employee relations cases, including investigations, disciplinaries, grievances and capability processes in consultation with the HR Business Partner. Advise and support managers on absence management, performance concerns and employee wellbeing matters. Manage employee lifecycle activities, including maternity and family leave, flexible working requests, occupational health referrals and reasonable adjustments. Support organisational change within schools, including restructures, TUPE-related activity and consultation processes. Assist with HR compliance and due diligence, ensuring personnel files and documentation meet safeguarding and regulatory standards. Support the review and implementation of HR policies and procedures, ensuring they are appropriate for school environments. Manage HR projects within the schools' remit and contribute to continuous improvement across the HR service. Build strong, trusted relationships with school leaders, acting as a professional and approachable HR partner. Ensure confidentiality, accuracy and professionalism at all times. About You You will be an organised and confident HR professional who can balance compliance with a practical, people-centred approach. Essential Skills and Experience Proven HR and employee relations experience. Strong communication skills with the confidence to advise and influence school leaders. Ability to manage a high volume and varied caseload. Excellent attention to detail and strong organisational skills. Ability to work independently and manage competing priorities. Confident using the Microsoft Office suite. Full driving licence and access to a vehicle. Desirable (but not essential) Experience supporting schools or education settings. Experience in a multi-site or regional HR role. CIPD Level 5 qualification (or working towards). Experience supporting complex or sensitive employee relations cases. About Polaris We are Polaris, one of the UK's largest leading communities of children's service providers. Within our community, we have independent fostering and adoption agencies who have been passionately improving the lives of young people for over 30 years, as well as leaving care services, children's residential homes, schools and education provisions and bespoke children's services contracts. Our nurturing community works collectively to support the very best outcomes for each and every child in our care. We're ambitious for our children and young people, families and staff, and believe in their futures. If this role sounds like it could be for you, we would love to hear from you. Interviews will take place on site (Milton Keynes or Bromsgrove depending on candidates' location), week commencing the 18th May. Polaris is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. PandoLogic. Category:Human Resources,
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action
May 02, 2026
Full time
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action
Job Title: L&D Consultant Location: Belfast (Field-Based with Travel) Salary: 35,000 We are currently seeking an engaging and proactive L&D Consultant to join a growing organisation based in Belfast. This is a fantastic opportunity for a learning and development professional who enjoys working closely with stakeholders and delivering impactful training solutions across multiple sites. This is a field-based role requiring regular travel in and around Belfast, so a full driving licence and access to a vehicle are essential. Key Responsibilities Design and deliver engaging training programmes across various business areas Partner with managers to identify learning needs and recommend effective solutions Facilitate workshops, coaching sessions, and development initiatives Evaluate the effectiveness of training and continuously improve content Support the implementation of L&D strategies aligned to business goals Travel to different sites to deliver in-person training and support Maintain accurate training records and reporting Promote a culture of continuous learning and development across the organisation Stay up to date with L&D trends and best practices Skills & Experience Proven experience in a Learning & Development or training-focused role Strong facilitation and presentation skills Ability to design and deliver engaging training content Full UK driving licence and willingness to travel regularly (essential) Excellent communication and stakeholder management skills Strong organisational and time management abilities Ability to work independently and manage a varied workload A proactive and adaptable approach to learning and development Passion for developing people and driving performance improvements Interested? Contact Liam today! JGA Recruitment Group Ltd ("We") are committed to equality of opportunity for all applications regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. We strongly encourage suitably qualified applicants from a wide range of backgrounds to apply. We are also committed to protecting and respecting your privacy. We are a specialist payroll, HR & Reward recruitment agency and recruitment business as defined in the Employment Agencies and Employment Businesses Regulations 2003 (our business). These statements together with our privacy notices set out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.
May 02, 2026
Full time
Job Title: L&D Consultant Location: Belfast (Field-Based with Travel) Salary: 35,000 We are currently seeking an engaging and proactive L&D Consultant to join a growing organisation based in Belfast. This is a fantastic opportunity for a learning and development professional who enjoys working closely with stakeholders and delivering impactful training solutions across multiple sites. This is a field-based role requiring regular travel in and around Belfast, so a full driving licence and access to a vehicle are essential. Key Responsibilities Design and deliver engaging training programmes across various business areas Partner with managers to identify learning needs and recommend effective solutions Facilitate workshops, coaching sessions, and development initiatives Evaluate the effectiveness of training and continuously improve content Support the implementation of L&D strategies aligned to business goals Travel to different sites to deliver in-person training and support Maintain accurate training records and reporting Promote a culture of continuous learning and development across the organisation Stay up to date with L&D trends and best practices Skills & Experience Proven experience in a Learning & Development or training-focused role Strong facilitation and presentation skills Ability to design and deliver engaging training content Full UK driving licence and willingness to travel regularly (essential) Excellent communication and stakeholder management skills Strong organisational and time management abilities Ability to work independently and manage a varied workload A proactive and adaptable approach to learning and development Passion for developing people and driving performance improvements Interested? Contact Liam today! JGA Recruitment Group Ltd ("We") are committed to equality of opportunity for all applications regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. We strongly encourage suitably qualified applicants from a wide range of backgrounds to apply. We are also committed to protecting and respecting your privacy. We are a specialist payroll, HR & Reward recruitment agency and recruitment business as defined in the Employment Agencies and Employment Businesses Regulations 2003 (our business). These statements together with our privacy notices set out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action
May 02, 2026
Full time
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action
Job Description About the Role As a Quality Engineer at ISE Great Yarmouth, you will use your technical quality knowledge and manufacturing experience to provide guidance and direction to local management, the wider business, and relevant stakeholders. You will play a key role in maintaining and developing the local and global Quality Management System (QMS), planning and conducting internal audits to applicable standards/specifications (including ISO 9001 and API) and supporting supplier quality activities where required. You will own and drive NCR and CAPA processes, lead effective root-cause investigations, and help embed continuous improvement across aftermarket and operational processes. You will also be responsible for final QA inspection release in line with the production schedule, and for managing interfaces with customers and third-party bodies during audits, inspections, and certification activities. About the Company NOV is a leading provider of technology, equipment, and services to the global oil and gas industry, supporting customers' drilling, completion, and production needs. What We Offer A high-impact quality role with site-level visibility and influence across operations and product lines Broad exposure to ISO 9001, API, ISO 17025, and CE/DNV/EN/ISO regulatory and certification frameworks Direct involvement with customer and third party inspections/audits and certification release activities A strong continuous improvement agenda (NCR/CAPA effectiveness, structured problem solving, audit actions) Collaboration within a regional and global QA network (including remote audits and cross-site support) Opportunity to deputise for the Regional QA Manager when authorised and required Key Responsibilities Deliver final QA release for aftermarket and product lines in line with the production schedule, including release under applicable third - party framework agreements and customer/QMS requirements. Plan, conduct and report internal audits (and supplier audits where required); track actions to closure in line with applicable standards (e.g., ISO 9001 / API) and NOV processes. Own and drive NCR & CAPA end-to-end: ensure timely investigation, structured root-cause analysis, action implementation, and effectiveness verification prior to closure. Maintain and continuously improve the QMS: review, revise, approve and publish controlled documentation; support departmental managers/cell leaders in meeting QMS responsibilities. Act as the main QA approver for supplier onboarding and re-evaluations; conduct/assist with on-site and remote vendor audits and provide guidance on quality/technical requirements. Support Aftermarket, Operations and Product Lines in managing customer and third - party audits/inspections; host visits, ensure readiness, and drive post-audit actions. Support preparation and approval of service quality plans and customer-specific quality plans where required; support CAPA processing and investigations arising from SQEs as needed. Support contract reviews to ensure compliance with NOV policies/requirements; lead and report management reviews in line with NOV global processes. Ensure compliance with all applicable statutory, regulatory, HSE, environmental, data control and housekeeping requirements; attend production meetings to align QA priorities and constraints. Contribute to the regional/global QA framework (remote audits, project support); deputise for the Regional QA Manager where authorised; manage priorities to meet deadlines and travel as required. Qualifications & Skills Essential Educated to a good standard of high school education (or equivalent) and able to read and interpret engineering drawings/technical documentation. Qualified Internal Auditor to ISO 9001. Extensive experience of ISO 9001 / API and QMS management and development. Working experience of CE / DNV / EN / ISO requirements, including lifting regulatory requirements for certification and marking. Experience in a fabrication and precision machining manufacturing environment. Experience of QA and certification within precision manufacturing and oil & gas environment. Extensive knowledge of quality and root cause analysis tools (Pareto, Cause & Effect, 5 Why, 8D, etc.). Knowledge and understanding of EN 10204 / ISO 10474. Strong computer literacy with excellent command of Microsoft Excel, Word and Outlook; methodical, organised, high attention to detail. Desirable: Degree in Quality or a relevant engineering discipline (or equivalent practical experience) ISO 9001 Lead Auditor qualification Extensive knowledge of ISO 17025. Familiarity with NORSOK certification requirements Experience with document control and document management processes/systems Hands-on inspection experience, including manual measurement and CMM methodologies Exposure to Lean manufacturing and continuous improvement principles/tools People leadership experience (e.g., coaching, supervising, developing others) Exposure to the wireline sector within the oil & gas industry Working knowledge of NDE techniques, processes, and related requirements Experience preparing, reviewing, or using risk assessments and COSHH documentation Soft Skills: Outgoing, communicative, and diplomatic approach; able to engage with people at all levels Proactive and solutions-oriented, with strong ownership and follow-through Comfortable influencing stakeholders and maintaining standards under audit/inspection pressure Highly organised, able to prioritise workload and meet deadlines Why Join Us? Join our global team and contribute to a culture that values safety, quality, and continuous improvement. You will work with experienced professionals, gain exposure to international standards and certification schemes, and have the opportunity to make a measurable impact on compliance and product quality outcomes. Join our Global Family At NOV, we are committed to supporting your personal, financial, and professional wellbeing. Our comprehensive benefits package includes: Health & Wellbeing Private Medical Insurance Employee Assistance Programme (EAP) Finance & Protection Pension Plan Income Protection Life Assurance Personal Accident Coverage Flexible Benefits (via salary sacrifice options for you and your family) Dental Insurance Healthcare Cash Plan Partner Life Assurance Critical Illness Cover Retail Vouchers Gym Membership Cycle to Work Scheme About Us Every day, the oil and gas industry's best minds put more than 150 years of experience to work to help our customers achieve lasting success. We Power the Industry that Powers the World Throughout every region in the world and across every area of drilling and production, our family of companies has provided the technical expertise, advanced equipment, and operational support necessary for success-now and in the future. Global Family We are a global family of thousands of individuals, working as one team to create a lasting impact for ourselves, our customers, and the communities where we live and work. Purposeful Innovation Through purposeful business innovation, product creation, and service delivery, we are driven to power the industry that powers the world better. Service Above All This drives us to anticipate our customers' needs and work with them to deliver the finest products and services on time and on budget. About the Team Corporate Our family of companies is supported by our global Corporate teams, providing expert knowledge from functions including Human Resources, Information Technology, Compliance, Finance, QHSE, Marketing and Legal centers of expertise. We are structured to provide guidance and service above all to all our business operations.
May 02, 2026
Full time
Job Description About the Role As a Quality Engineer at ISE Great Yarmouth, you will use your technical quality knowledge and manufacturing experience to provide guidance and direction to local management, the wider business, and relevant stakeholders. You will play a key role in maintaining and developing the local and global Quality Management System (QMS), planning and conducting internal audits to applicable standards/specifications (including ISO 9001 and API) and supporting supplier quality activities where required. You will own and drive NCR and CAPA processes, lead effective root-cause investigations, and help embed continuous improvement across aftermarket and operational processes. You will also be responsible for final QA inspection release in line with the production schedule, and for managing interfaces with customers and third-party bodies during audits, inspections, and certification activities. About the Company NOV is a leading provider of technology, equipment, and services to the global oil and gas industry, supporting customers' drilling, completion, and production needs. What We Offer A high-impact quality role with site-level visibility and influence across operations and product lines Broad exposure to ISO 9001, API, ISO 17025, and CE/DNV/EN/ISO regulatory and certification frameworks Direct involvement with customer and third party inspections/audits and certification release activities A strong continuous improvement agenda (NCR/CAPA effectiveness, structured problem solving, audit actions) Collaboration within a regional and global QA network (including remote audits and cross-site support) Opportunity to deputise for the Regional QA Manager when authorised and required Key Responsibilities Deliver final QA release for aftermarket and product lines in line with the production schedule, including release under applicable third - party framework agreements and customer/QMS requirements. Plan, conduct and report internal audits (and supplier audits where required); track actions to closure in line with applicable standards (e.g., ISO 9001 / API) and NOV processes. Own and drive NCR & CAPA end-to-end: ensure timely investigation, structured root-cause analysis, action implementation, and effectiveness verification prior to closure. Maintain and continuously improve the QMS: review, revise, approve and publish controlled documentation; support departmental managers/cell leaders in meeting QMS responsibilities. Act as the main QA approver for supplier onboarding and re-evaluations; conduct/assist with on-site and remote vendor audits and provide guidance on quality/technical requirements. Support Aftermarket, Operations and Product Lines in managing customer and third - party audits/inspections; host visits, ensure readiness, and drive post-audit actions. Support preparation and approval of service quality plans and customer-specific quality plans where required; support CAPA processing and investigations arising from SQEs as needed. Support contract reviews to ensure compliance with NOV policies/requirements; lead and report management reviews in line with NOV global processes. Ensure compliance with all applicable statutory, regulatory, HSE, environmental, data control and housekeeping requirements; attend production meetings to align QA priorities and constraints. Contribute to the regional/global QA framework (remote audits, project support); deputise for the Regional QA Manager where authorised; manage priorities to meet deadlines and travel as required. Qualifications & Skills Essential Educated to a good standard of high school education (or equivalent) and able to read and interpret engineering drawings/technical documentation. Qualified Internal Auditor to ISO 9001. Extensive experience of ISO 9001 / API and QMS management and development. Working experience of CE / DNV / EN / ISO requirements, including lifting regulatory requirements for certification and marking. Experience in a fabrication and precision machining manufacturing environment. Experience of QA and certification within precision manufacturing and oil & gas environment. Extensive knowledge of quality and root cause analysis tools (Pareto, Cause & Effect, 5 Why, 8D, etc.). Knowledge and understanding of EN 10204 / ISO 10474. Strong computer literacy with excellent command of Microsoft Excel, Word and Outlook; methodical, organised, high attention to detail. Desirable: Degree in Quality or a relevant engineering discipline (or equivalent practical experience) ISO 9001 Lead Auditor qualification Extensive knowledge of ISO 17025. Familiarity with NORSOK certification requirements Experience with document control and document management processes/systems Hands-on inspection experience, including manual measurement and CMM methodologies Exposure to Lean manufacturing and continuous improvement principles/tools People leadership experience (e.g., coaching, supervising, developing others) Exposure to the wireline sector within the oil & gas industry Working knowledge of NDE techniques, processes, and related requirements Experience preparing, reviewing, or using risk assessments and COSHH documentation Soft Skills: Outgoing, communicative, and diplomatic approach; able to engage with people at all levels Proactive and solutions-oriented, with strong ownership and follow-through Comfortable influencing stakeholders and maintaining standards under audit/inspection pressure Highly organised, able to prioritise workload and meet deadlines Why Join Us? Join our global team and contribute to a culture that values safety, quality, and continuous improvement. You will work with experienced professionals, gain exposure to international standards and certification schemes, and have the opportunity to make a measurable impact on compliance and product quality outcomes. Join our Global Family At NOV, we are committed to supporting your personal, financial, and professional wellbeing. Our comprehensive benefits package includes: Health & Wellbeing Private Medical Insurance Employee Assistance Programme (EAP) Finance & Protection Pension Plan Income Protection Life Assurance Personal Accident Coverage Flexible Benefits (via salary sacrifice options for you and your family) Dental Insurance Healthcare Cash Plan Partner Life Assurance Critical Illness Cover Retail Vouchers Gym Membership Cycle to Work Scheme About Us Every day, the oil and gas industry's best minds put more than 150 years of experience to work to help our customers achieve lasting success. We Power the Industry that Powers the World Throughout every region in the world and across every area of drilling and production, our family of companies has provided the technical expertise, advanced equipment, and operational support necessary for success-now and in the future. Global Family We are a global family of thousands of individuals, working as one team to create a lasting impact for ourselves, our customers, and the communities where we live and work. Purposeful Innovation Through purposeful business innovation, product creation, and service delivery, we are driven to power the industry that powers the world better. Service Above All This drives us to anticipate our customers' needs and work with them to deliver the finest products and services on time and on budget. About the Team Corporate Our family of companies is supported by our global Corporate teams, providing expert knowledge from functions including Human Resources, Information Technology, Compliance, Finance, QHSE, Marketing and Legal centers of expertise. We are structured to provide guidance and service above all to all our business operations.
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action
May 02, 2026
Full time
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action
May 02, 2026
Full time
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action
May 02, 2026
Full time
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action
Pure Resourcing Solutions Limited
Norwich, Norfolk
We are supporting a well-established and diverse group of businesses as they seek to appoint a pivotal leadership role within their operational structure. As Group Health & Safety Manager, you will take ownership of the Health & Safety strategy across multiple sites, ensuring compliance, driving best practice, and fostering a culture of safety and continuous improvement. This is a strategic yet hands-on position, working closely with senior managers and operational teams to implement safe systems of work, deliver training, and maintain regulatory compliance across a varied portfolio of activities, including property, transport, and plant operations. Core Responsibilities Include: Develop, implement, and review the Group Health & Safety strategy across all operational sites. Build Health & Safety competence at management and employee levels through structured training and development programmes. Ensure safe systems of work are established and maintained, including risk assessments and associated processes. Provide expert advice on legislative changes, compliance requirements, and best practice. Coordinate regulatory compliance in areas such as environmental standards, DVSA Operator Licences, and driver training. Maintain central records of risk assessments and monitor implementation across business units. Work closely with property and facilities teams to advise on H&S matters for development and investment properties, including tenant responsibilities. Liaise on compliance for electrical testing, asbestos, legionella, and other property-related safety requirements. Act as a trusted advisor to senior management, delivering practical solutions and corrective actions where needed. About You: Proven experience in Health & Safety leadership across multi-site operations. Strong knowledge of H&S legislation and compliance requirements. Excellent communication and influencing skills, with the ability to engage stakeholders at all levels. NEBOSH or IOSH certification (or equivalent) highly desirable. Ability to manage training programmes and foster a proactive safety culture. Commercial awareness and sound judgement to balance compliance with operational needs. This is an outstanding opportunity to join a business with a strong reputation for stability and growth, offering a competitive package and the chance to make a significant impact across a diverse and dynamic group. Full job description available on request. Apply today for immediate consideration!
May 02, 2026
Full time
We are supporting a well-established and diverse group of businesses as they seek to appoint a pivotal leadership role within their operational structure. As Group Health & Safety Manager, you will take ownership of the Health & Safety strategy across multiple sites, ensuring compliance, driving best practice, and fostering a culture of safety and continuous improvement. This is a strategic yet hands-on position, working closely with senior managers and operational teams to implement safe systems of work, deliver training, and maintain regulatory compliance across a varied portfolio of activities, including property, transport, and plant operations. Core Responsibilities Include: Develop, implement, and review the Group Health & Safety strategy across all operational sites. Build Health & Safety competence at management and employee levels through structured training and development programmes. Ensure safe systems of work are established and maintained, including risk assessments and associated processes. Provide expert advice on legislative changes, compliance requirements, and best practice. Coordinate regulatory compliance in areas such as environmental standards, DVSA Operator Licences, and driver training. Maintain central records of risk assessments and monitor implementation across business units. Work closely with property and facilities teams to advise on H&S matters for development and investment properties, including tenant responsibilities. Liaise on compliance for electrical testing, asbestos, legionella, and other property-related safety requirements. Act as a trusted advisor to senior management, delivering practical solutions and corrective actions where needed. About You: Proven experience in Health & Safety leadership across multi-site operations. Strong knowledge of H&S legislation and compliance requirements. Excellent communication and influencing skills, with the ability to engage stakeholders at all levels. NEBOSH or IOSH certification (or equivalent) highly desirable. Ability to manage training programmes and foster a proactive safety culture. Commercial awareness and sound judgement to balance compliance with operational needs. This is an outstanding opportunity to join a business with a strong reputation for stability and growth, offering a competitive package and the chance to make a significant impact across a diverse and dynamic group. Full job description available on request. Apply today for immediate consideration!
