Job Title: HR Employee Relations Specialist Department: People Operations/ HR Reports to : Employee Relations Manager Location: Site based, any TP UK location or Work from home Contract Type: Permanent Salary: Up to £34,000.00 depending on experience (based on 40 hours per week) Management Responsibility: None Travel Required : Occasional Our Employee Relations Purpose & Vision: Our HR Employee Relations division is here to help create an organisation where people are truly at its heart, by embedding an ethos of "We acknowledge, we support, we move forward". We achieve this by ensuring our Employee Relations approaches are progressive, challenge the status quo and remove bureaucracy. Providing deep Employee Relations insights and expertise to better inform and educate managers across the business will, at all levels, encourage better and safer decision making and smoother implementation of large-scale change, reducing risk to individuals and to the business. Our principal aim is to solidify HR Employee Relations ("HRER") as a trusted source of expertise in all employee relations matters, working to improve employee experience and reduce business risk. Job Summary / Overview The HR Employee Relations Specialist role will be the primary point of contact in providing best in class expertise and advice for complex cases across all employee relations matters ranging from employee wellbeing & support, to discipline & grievance, to industrial relations & litigation. The HR Employee Relations specialist will, with the mentoring of the ER Manager, also assist and take on responsibility for managing Employment Tribunal claims received from liaising and negotiating with ACAS / LRA to reach resolutions, to drafting employment tribunal responses, helping to prepare legal arguments for employment tribunal proceedings and ensuring all case management deadlines are met, including witness statement collation and bundle of evidence documentation. The successful candidate will provide a superior level of practical advice, guidance and support to employees and managers across the full spectrum of Employee Relations disciplines including:grievance, disciplinary, absencemanagement, performance managementand employee wellbeing and support. Main Job Requirements Education and Specific Training: Formal qualification in a HR-related area, or working towards one, such as Certificate in Human Resource Practice, or degree in HR Management, or similar. OR equivalent employee relations experience (which remains current); Membership of CIPD, or similar, is preferable; Up to date employment law knowledge for UK and Northern Ireland, knowledge of Republic of Ireland, (employment legislation and TUPE experience within the Republic of Ireland would be an advantage, but not essential). Work Experience 2 years of recent HR employee relations specialist experience in a contact centre environment, or 3 years of recent HR employee relations specialist experience in another high-paced industry, or 4 years of HR generalist experience in any industry Experience of dealing with ACAS; and employment tribunal claims. Desirable Certifications : Prior mediation training / certified mediator Competencies and Specific Skills: Takes responsibility for own performance Works on own initiative Tactical mindset Compassionate Achievement driven Excellent analytical ability Exceptional attention to detail Excellent communication skills - verbal and written Excellent influencing and negotiation skills Flexibility Resourceful Committed TP brand ambassador Courageous Empathetic Lives and breathes the company values Self-motivated Team player Creative thinker Confident to challenge Advanced levels of resilience and focus Continuous improvement mindset Excellent organisational skills Priority management skills Credible Trustworthy Dependable Courageous Empathetic
May 02, 2026
Full time
Job Title: HR Employee Relations Specialist Department: People Operations/ HR Reports to : Employee Relations Manager Location: Site based, any TP UK location or Work from home Contract Type: Permanent Salary: Up to £34,000.00 depending on experience (based on 40 hours per week) Management Responsibility: None Travel Required : Occasional Our Employee Relations Purpose & Vision: Our HR Employee Relations division is here to help create an organisation where people are truly at its heart, by embedding an ethos of "We acknowledge, we support, we move forward". We achieve this by ensuring our Employee Relations approaches are progressive, challenge the status quo and remove bureaucracy. Providing deep Employee Relations insights and expertise to better inform and educate managers across the business will, at all levels, encourage better and safer decision making and smoother implementation of large-scale change, reducing risk to individuals and to the business. Our principal aim is to solidify HR Employee Relations ("HRER") as a trusted source of expertise in all employee relations matters, working to improve employee experience and reduce business risk. Job Summary / Overview The HR Employee Relations Specialist role will be the primary point of contact in providing best in class expertise and advice for complex cases across all employee relations matters ranging from employee wellbeing & support, to discipline & grievance, to industrial relations & litigation. The HR Employee Relations specialist will, with the mentoring of the ER Manager, also assist and take on responsibility for managing Employment Tribunal claims received from liaising and negotiating with ACAS / LRA to reach resolutions, to drafting employment tribunal responses, helping to prepare legal arguments for employment tribunal proceedings and ensuring all case management deadlines are met, including witness statement collation and bundle of evidence documentation. The successful candidate will provide a superior level of practical advice, guidance and support to employees and managers across the full spectrum of Employee Relations disciplines including:grievance, disciplinary, absencemanagement, performance managementand employee wellbeing and support. Main Job Requirements Education and Specific Training: Formal qualification in a HR-related area, or working towards one, such as Certificate in Human Resource Practice, or degree in HR Management, or similar. OR equivalent employee relations experience (which remains current); Membership of CIPD, or similar, is preferable; Up to date employment law knowledge for UK and Northern Ireland, knowledge of Republic of Ireland, (employment legislation and TUPE experience within the Republic of Ireland would be an advantage, but not essential). Work Experience 2 years of recent HR employee relations specialist experience in a contact centre environment, or 3 years of recent HR employee relations specialist experience in another high-paced industry, or 4 years of HR generalist experience in any industry Experience of dealing with ACAS; and employment tribunal claims. Desirable Certifications : Prior mediation training / certified mediator Competencies and Specific Skills: Takes responsibility for own performance Works on own initiative Tactical mindset Compassionate Achievement driven Excellent analytical ability Exceptional attention to detail Excellent communication skills - verbal and written Excellent influencing and negotiation skills Flexibility Resourceful Committed TP brand ambassador Courageous Empathetic Lives and breathes the company values Self-motivated Team player Creative thinker Confident to challenge Advanced levels of resilience and focus Continuous improvement mindset Excellent organisational skills Priority management skills Credible Trustworthy Dependable Courageous Empathetic
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action
May 02, 2026
Full time
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action
Job Title: HR Employee Relations Specialist Department: People Operations/ HR Reports to : Employee Relations Manager Location: Site based, any TP UK location or Work from home Contract Type: Permanent Salary: Up to £34,000.00 depending on experience (based on 40 hours per week) Management Responsibility: None Travel Required : Occasional Our Employee Relations Purpose & Vision: Our HR Employee Relations division is here to help create an organisation where people are truly at its heart, by embedding an ethos of "We acknowledge, we support, we move forward". We achieve this by ensuring our Employee Relations approaches are progressive, challenge the status quo and remove bureaucracy. Providing deep Employee Relations insights and expertise to better inform and educate managers across the business will, at all levels, encourage better and safer decision making and smoother implementation of large-scale change, reducing risk to individuals and to the business. Our principal aim is to solidify HR Employee Relations ("HRER") as a trusted source of expertise in all employee relations matters, working to improve employee experience and reduce business risk. Job Summary / Overview The HR Employee Relations Specialist role will be the primary point of contact in providing best in class expertise and advice for complex cases across all employee relations matters ranging from employee wellbeing & support, to discipline & grievance, to industrial relations & litigation. The HR Employee Relations specialist will, with the mentoring of the ER Manager, also assist and take on responsibility for managing Employment Tribunal claims received from liaising and negotiating with ACAS / LRA to reach resolutions, to drafting employment tribunal responses, helping to prepare legal arguments for employment tribunal proceedings and ensuring all case management deadlines are met, including witness statement collation and bundle of evidence documentation. The successful candidate will provide a superior level of practical advice, guidance and support to employees and managers across the full spectrum of Employee Relations disciplines including:grievance, disciplinary, absencemanagement, performance managementand employee wellbeing and support. Main Job Requirements Education and Specific Training: Formal qualification in a HR-related area, or working towards one, such as Certificate in Human Resource Practice, or degree in HR Management, or similar. OR equivalent employee relations experience (which remains current); Membership of CIPD, or similar, is preferable; Up to date employment law knowledge for UK and Northern Ireland, knowledge of Republic of Ireland, (employment legislation and TUPE experience within the Republic of Ireland would be an advantage, but not essential). Work Experience 2 years of recent HR employee relations specialist experience in a contact centre environment, or 3 years of recent HR employee relations specialist experience in another high-paced industry, or 4 years of HR generalist experience in any industry Experience of dealing with ACAS; and employment tribunal claims. Desirable Certifications : Prior mediation training / certified mediator Competencies and Specific Skills: Takes responsibility for own performance Works on own initiative Tactical mindset Compassionate Achievement driven Excellent analytical ability Exceptional attention to detail Excellent communication skills - verbal and written Excellent influencing and negotiation skills Flexibility Resourceful Committed TP brand ambassador Courageous Empathetic Lives and breathes the company values Self-motivated Team player Creative thinker Confident to challenge Advanced levels of resilience and focus Continuous improvement mindset Excellent organisational skills Priority management skills Credible Trustworthy Dependable Courageous Empathetic
May 02, 2026
Full time
Job Title: HR Employee Relations Specialist Department: People Operations/ HR Reports to : Employee Relations Manager Location: Site based, any TP UK location or Work from home Contract Type: Permanent Salary: Up to £34,000.00 depending on experience (based on 40 hours per week) Management Responsibility: None Travel Required : Occasional Our Employee Relations Purpose & Vision: Our HR Employee Relations division is here to help create an organisation where people are truly at its heart, by embedding an ethos of "We acknowledge, we support, we move forward". We achieve this by ensuring our Employee Relations approaches are progressive, challenge the status quo and remove bureaucracy. Providing deep Employee Relations insights and expertise to better inform and educate managers across the business will, at all levels, encourage better and safer decision making and smoother implementation of large-scale change, reducing risk to individuals and to the business. Our principal aim is to solidify HR Employee Relations ("HRER") as a trusted source of expertise in all employee relations matters, working to improve employee experience and reduce business risk. Job Summary / Overview The HR Employee Relations Specialist role will be the primary point of contact in providing best in class expertise and advice for complex cases across all employee relations matters ranging from employee wellbeing & support, to discipline & grievance, to industrial relations & litigation. The HR Employee Relations specialist will, with the mentoring of the ER Manager, also assist and take on responsibility for managing Employment Tribunal claims received from liaising and negotiating with ACAS / LRA to reach resolutions, to drafting employment tribunal responses, helping to prepare legal arguments for employment tribunal proceedings and ensuring all case management deadlines are met, including witness statement collation and bundle of evidence documentation. The successful candidate will provide a superior level of practical advice, guidance and support to employees and managers across the full spectrum of Employee Relations disciplines including:grievance, disciplinary, absencemanagement, performance managementand employee wellbeing and support. Main Job Requirements Education and Specific Training: Formal qualification in a HR-related area, or working towards one, such as Certificate in Human Resource Practice, or degree in HR Management, or similar. OR equivalent employee relations experience (which remains current); Membership of CIPD, or similar, is preferable; Up to date employment law knowledge for UK and Northern Ireland, knowledge of Republic of Ireland, (employment legislation and TUPE experience within the Republic of Ireland would be an advantage, but not essential). Work Experience 2 years of recent HR employee relations specialist experience in a contact centre environment, or 3 years of recent HR employee relations specialist experience in another high-paced industry, or 4 years of HR generalist experience in any industry Experience of dealing with ACAS; and employment tribunal claims. Desirable Certifications : Prior mediation training / certified mediator Competencies and Specific Skills: Takes responsibility for own performance Works on own initiative Tactical mindset Compassionate Achievement driven Excellent analytical ability Exceptional attention to detail Excellent communication skills - verbal and written Excellent influencing and negotiation skills Flexibility Resourceful Committed TP brand ambassador Courageous Empathetic Lives and breathes the company values Self-motivated Team player Creative thinker Confident to challenge Advanced levels of resilience and focus Continuous improvement mindset Excellent organisational skills Priority management skills Credible Trustworthy Dependable Courageous Empathetic
Job Title: HR Employee Relations Specialist Department: People Operations/ HR Reports to : Employee Relations Manager Location: Site based, any TP UK location or Work from home Contract Type: Permanent Salary: Up to £34,000.00 depending on experience (based on 40 hours per week) Management Responsibility: None Travel Required : Occasional Our Employee Relations Purpose & Vision: Our HR Employee Relations division is here to help create an organisation where people are truly at its heart, by embedding an ethos of "We acknowledge, we support, we move forward". We achieve this by ensuring our Employee Relations approaches are progressive, challenge the status quo and remove bureaucracy. Providing deep Employee Relations insights and expertise to better inform and educate managers across the business will, at all levels, encourage better and safer decision making and smoother implementation of large-scale change, reducing risk to individuals and to the business. Our principal aim is to solidify HR Employee Relations ("HRER") as a trusted source of expertise in all employee relations matters, working to improve employee experience and reduce business risk. Job Summary / Overview The HR Employee Relations Specialist role will be the primary point of contact in providing best in class expertise and advice for complex cases across all employee relations matters ranging from employee wellbeing & support, to discipline & grievance, to industrial relations & litigation. The HR Employee Relations specialist will, with the mentoring of the ER Manager, also assist and take on responsibility for managing Employment Tribunal claims received from liaising and negotiating with ACAS / LRA to reach resolutions, to drafting employment tribunal responses, helping to prepare legal arguments for employment tribunal proceedings and ensuring all case management deadlines are met, including witness statement collation and bundle of evidence documentation. The successful candidate will provide a superior level of practical advice, guidance and support to employees and managers across the full spectrum of Employee Relations disciplines including:grievance, disciplinary, absencemanagement, performance managementand employee wellbeing and support. Main Job Requirements Education and Specific Training: Formal qualification in a HR-related area, or working towards one, such as Certificate in Human Resource Practice, or degree in HR Management, or similar. OR equivalent employee relations experience (which remains current); Membership of CIPD, or similar, is preferable; Up to date employment law knowledge for UK and Northern Ireland, knowledge of Republic of Ireland, (employment legislation and TUPE experience within the Republic of Ireland would be an advantage, but not essential). Work Experience 2 years of recent HR employee relations specialist experience in a contact centre environment, or 3 years of recent HR employee relations specialist experience in another high-paced industry, or 4 years of HR generalist experience in any industry Experience of dealing with ACAS; and employment tribunal claims. Desirable Certifications : Prior mediation training / certified mediator Competencies and Specific Skills: Takes responsibility for own performance Works on own initiative Tactical mindset Compassionate Achievement driven Excellent analytical ability Exceptional attention to detail Excellent communication skills - verbal and written Excellent influencing and negotiation skills Flexibility Resourceful Committed TP brand ambassador Courageous Empathetic Lives and breathes the company values Self-motivated Team player Creative thinker Confident to challenge Advanced levels of resilience and focus Continuous improvement mindset Excellent organisational skills Priority management skills Credible Trustworthy Dependable Courageous Empathetic
May 02, 2026
Full time
Job Title: HR Employee Relations Specialist Department: People Operations/ HR Reports to : Employee Relations Manager Location: Site based, any TP UK location or Work from home Contract Type: Permanent Salary: Up to £34,000.00 depending on experience (based on 40 hours per week) Management Responsibility: None Travel Required : Occasional Our Employee Relations Purpose & Vision: Our HR Employee Relations division is here to help create an organisation where people are truly at its heart, by embedding an ethos of "We acknowledge, we support, we move forward". We achieve this by ensuring our Employee Relations approaches are progressive, challenge the status quo and remove bureaucracy. Providing deep Employee Relations insights and expertise to better inform and educate managers across the business will, at all levels, encourage better and safer decision making and smoother implementation of large-scale change, reducing risk to individuals and to the business. Our principal aim is to solidify HR Employee Relations ("HRER") as a trusted source of expertise in all employee relations matters, working to improve employee experience and reduce business risk. Job Summary / Overview The HR Employee Relations Specialist role will be the primary point of contact in providing best in class expertise and advice for complex cases across all employee relations matters ranging from employee wellbeing & support, to discipline & grievance, to industrial relations & litigation. The HR Employee Relations specialist will, with the mentoring of the ER Manager, also assist and take on responsibility for managing Employment Tribunal claims received from liaising and negotiating with ACAS / LRA to reach resolutions, to drafting employment tribunal responses, helping to prepare legal arguments for employment tribunal proceedings and ensuring all case management deadlines are met, including witness statement collation and bundle of evidence documentation. The successful candidate will provide a superior level of practical advice, guidance and support to employees and managers across the full spectrum of Employee Relations disciplines including:grievance, disciplinary, absencemanagement, performance managementand employee wellbeing and support. Main Job Requirements Education and Specific Training: Formal qualification in a HR-related area, or working towards one, such as Certificate in Human Resource Practice, or degree in HR Management, or similar. OR equivalent employee relations experience (which remains current); Membership of CIPD, or similar, is preferable; Up to date employment law knowledge for UK and Northern Ireland, knowledge of Republic of Ireland, (employment legislation and TUPE experience within the Republic of Ireland would be an advantage, but not essential). Work Experience 2 years of recent HR employee relations specialist experience in a contact centre environment, or 3 years of recent HR employee relations specialist experience in another high-paced industry, or 4 years of HR generalist experience in any industry Experience of dealing with ACAS; and employment tribunal claims. Desirable Certifications : Prior mediation training / certified mediator Competencies and Specific Skills: Takes responsibility for own performance Works on own initiative Tactical mindset Compassionate Achievement driven Excellent analytical ability Exceptional attention to detail Excellent communication skills - verbal and written Excellent influencing and negotiation skills Flexibility Resourceful Committed TP brand ambassador Courageous Empathetic Lives and breathes the company values Self-motivated Team player Creative thinker Confident to challenge Advanced levels of resilience and focus Continuous improvement mindset Excellent organisational skills Priority management skills Credible Trustworthy Dependable Courageous Empathetic
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action
May 02, 2026
Full time
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action
CRM Project Lead Salary: circa £30,000 subject to experience Location: Islington Job Type: Fixed term, part time for one year based on 2.5 days per week. Currently hybrid: remote and office based. Closing date for applications: 18 May 2026. Applications should include a cover letter and CV and should be emailed with the subject labelled CRM Project Manager to Immediate start or as soon as possible. Working from the office initially, with an expectation that you will work from home and office as directed. A laptop will be provided. More information on CIAT can be found at . The CRM Project Lead will be responsible for overseeing the day-to-day operation of the Institute's CRM system, ensuring that it is functioning to the requirements of the Institute's processes, and ensure the smooth running of the CRM so that it is working across all departments. The role will focus on completing outstanding implementations, helping to resolve issues, assisting the improvement of data quality, and supporting the operational use of the system, alongside delivering Phase Two of the project, including integration with the CIAT website, working closely with the Web & Digital Executive. This is a hands-on role, combining project delivery with operational oversight to ensure the CRM supports membership services effectively and provides reliability to the Institute's data. The postholder will play a key role in streamlining procedures, improving ways of working, and identifying practical and innovative solutions that align processes across departments. The CRM has been running for 12 months, and the immediate priority is to complete outstanding elements, ensure data accuracy, and embed the system into day-to-day operational use. The Institute is looking for someone with: proven experience in CRM implementation, optimisation, or recovery projects, ideally within a membership organisation, not-for-profit, or professional body; strong working knowledge of a Microsoft Dynamic CRM system with the ability to work hands-on within the system (within the remit of our provider service agreement); experience in data management and cleansing, and improving data quality; demonstrable experience in supplier coordination and ensuring delivery against agreed outcomes; strong organisational and problem-solving skills, with a focus on practical delivery; ability to work across departments and build effective working relationships; strong communication skills, with the ability to translate technical issues into clear, practical actions and; a proactive approach, with the ability to identify inefficiencies and suggest improvements. Personal attributes Highly organised, methodical, and delivery focused. Confident and constructive in managing complex supplier relationships. Collaborative and pragmatic, with the ability to work across multiple teams. Comfortable operating with limited internal project capacity while maintaining momentum and clarity. Main duties Lead the delivery of the outstanding items from the original functional specification to be completed and fit for operational use. Work directly within the CRM system to configure, test, validate, and resolve issues, ensuring practical delivery rather than relying solely on suppliers. Take the lead to ensure data quality, structure, and accuracy, including identifying and resolving data inconsistencies is reliable and usable across all departments. Oversee resolution of outstanding data migration issues and ensure ongoing data integrity, compliance, and usability. Act as the primary point of contact with our CRM supplier managing delivery, remaining hours, and ensuring value is achieved from supplier input. Develop and manage a clear and practical delivery plan, identifying what work can be completed in-house and what requires external support from Bluelight. Support and coordinate the delivery of Phase Two, including integration between the CIAT website and CRM system, Work closely with departments to review, streamline, and standardise CRM-related processes, ensuring consistent and efficient ways of working across the Institute. Identify opportunities to improve workflows, reduce duplication, and introduce more effective and innovative ways of working, ensuring alignment across departments. Support the development of joined-up processes between teams, particularly where CRM data, reporting, and communications intersect. Act as a central point of contact for CRM-related queries, supporting staff in resolving day-to-day issues and improving system adoption. Provide practical training and guidance to staff to ensure effective use of the system in daily operations. Develop simple, clear reporting outputs and dashboards to support departmental needs and decision-making. Provide regular, concise updates on progress, risks, and delivery against key actions. Ensure appropriate documentation, system knowledge transfer, and post-implementation support arrangements are in place. Identify lessons learned and contribute to improving approaches for future systems and digital projects across the Institute. Effective May 2026
May 02, 2026
Seasonal
CRM Project Lead Salary: circa £30,000 subject to experience Location: Islington Job Type: Fixed term, part time for one year based on 2.5 days per week. Currently hybrid: remote and office based. Closing date for applications: 18 May 2026. Applications should include a cover letter and CV and should be emailed with the subject labelled CRM Project Manager to Immediate start or as soon as possible. Working from the office initially, with an expectation that you will work from home and office as directed. A laptop will be provided. More information on CIAT can be found at . The CRM Project Lead will be responsible for overseeing the day-to-day operation of the Institute's CRM system, ensuring that it is functioning to the requirements of the Institute's processes, and ensure the smooth running of the CRM so that it is working across all departments. The role will focus on completing outstanding implementations, helping to resolve issues, assisting the improvement of data quality, and supporting the operational use of the system, alongside delivering Phase Two of the project, including integration with the CIAT website, working closely with the Web & Digital Executive. This is a hands-on role, combining project delivery with operational oversight to ensure the CRM supports membership services effectively and provides reliability to the Institute's data. The postholder will play a key role in streamlining procedures, improving ways of working, and identifying practical and innovative solutions that align processes across departments. The CRM has been running for 12 months, and the immediate priority is to complete outstanding elements, ensure data accuracy, and embed the system into day-to-day operational use. The Institute is looking for someone with: proven experience in CRM implementation, optimisation, or recovery projects, ideally within a membership organisation, not-for-profit, or professional body; strong working knowledge of a Microsoft Dynamic CRM system with the ability to work hands-on within the system (within the remit of our provider service agreement); experience in data management and cleansing, and improving data quality; demonstrable experience in supplier coordination and ensuring delivery against agreed outcomes; strong organisational and problem-solving skills, with a focus on practical delivery; ability to work across departments and build effective working relationships; strong communication skills, with the ability to translate technical issues into clear, practical actions and; a proactive approach, with the ability to identify inefficiencies and suggest improvements. Personal attributes Highly organised, methodical, and delivery focused. Confident and constructive in managing complex supplier relationships. Collaborative and pragmatic, with the ability to work across multiple teams. Comfortable operating with limited internal project capacity while maintaining momentum and clarity. Main duties Lead the delivery of the outstanding items from the original functional specification to be completed and fit for operational use. Work directly within the CRM system to configure, test, validate, and resolve issues, ensuring practical delivery rather than relying solely on suppliers. Take the lead to ensure data quality, structure, and accuracy, including identifying and resolving data inconsistencies is reliable and usable across all departments. Oversee resolution of outstanding data migration issues and ensure ongoing data integrity, compliance, and usability. Act as the primary point of contact with our CRM supplier managing delivery, remaining hours, and ensuring value is achieved from supplier input. Develop and manage a clear and practical delivery plan, identifying what work can be completed in-house and what requires external support from Bluelight. Support and coordinate the delivery of Phase Two, including integration between the CIAT website and CRM system, Work closely with departments to review, streamline, and standardise CRM-related processes, ensuring consistent and efficient ways of working across the Institute. Identify opportunities to improve workflows, reduce duplication, and introduce more effective and innovative ways of working, ensuring alignment across departments. Support the development of joined-up processes between teams, particularly where CRM data, reporting, and communications intersect. Act as a central point of contact for CRM-related queries, supporting staff in resolving day-to-day issues and improving system adoption. Provide practical training and guidance to staff to ensure effective use of the system in daily operations. Develop simple, clear reporting outputs and dashboards to support departmental needs and decision-making. Provide regular, concise updates on progress, risks, and delivery against key actions. Ensure appropriate documentation, system knowledge transfer, and post-implementation support arrangements are in place. Identify lessons learned and contribute to improving approaches for future systems and digital projects across the Institute. Effective May 2026
ROLE: Project Manager Main Purpose of Job Delivery of projects on time and within budget through effective planning and leadership of the Project Team. Key Responsibilities and Accountabilities: • To manage projects internally in accordance with the company s ISO procedures. • Produce and manage the Development Control Programme (DCP) for each project. • Ensure stage budgets and CMS standard Financial Reports are produced and relayed to the client, comment on budgets against stage targets. • Manage and Identify Project Resources and assign individual responsibilities, advise clients on appointments required to give expert guidance on specific points of the client s construction project. • Manage projects in accordance with the Code of Practice for Project Management, as far is reasonably practical. • Relay information on projects to internal & external Project Team. • Assess the need, arrange and Chair Project Meetings, taking minutes and distribute as necessary. • Provide Team-leader, Director, or Finance Director with information monthly on Project stage and expenditure for internal invoicing procedure during last week of invoice month. • Employ and promote effective delegation within internal & external Project Team. • Give guidance and training to Assistant Project Managers and Trainee Project Managers. • Undertake the role in accordance with chosen professional organisation s ethical standards; CIOB, RICS etc. • Ensure implementation of desired Company culture, agreed procedures, Health & Safety and Quality. • Uphold, safeguard, and promote the organisation s values and philosophy relating to ethics, integrity and corporate responsibility including social and environmental values. Core Skills and Qualifications: • HNC or degree in Project Management, Construction Management or similar • If not already chartered, willing to work towards full chartered membership • Experience in Project Management, Contract Administration and Construction. • Understanding of construction law and regulatory compliance • Excellent analytical, negotiation, problem-solving and communication skills • High level of accuracy and attention to detail • Proficiency in relevant software (e.g. Microsoft Project, MS Word, MS Excel). • Flexibility to travel to client sites as required
May 02, 2026
Full time
ROLE: Project Manager Main Purpose of Job Delivery of projects on time and within budget through effective planning and leadership of the Project Team. Key Responsibilities and Accountabilities: • To manage projects internally in accordance with the company s ISO procedures. • Produce and manage the Development Control Programme (DCP) for each project. • Ensure stage budgets and CMS standard Financial Reports are produced and relayed to the client, comment on budgets against stage targets. • Manage and Identify Project Resources and assign individual responsibilities, advise clients on appointments required to give expert guidance on specific points of the client s construction project. • Manage projects in accordance with the Code of Practice for Project Management, as far is reasonably practical. • Relay information on projects to internal & external Project Team. • Assess the need, arrange and Chair Project Meetings, taking minutes and distribute as necessary. • Provide Team-leader, Director, or Finance Director with information monthly on Project stage and expenditure for internal invoicing procedure during last week of invoice month. • Employ and promote effective delegation within internal & external Project Team. • Give guidance and training to Assistant Project Managers and Trainee Project Managers. • Undertake the role in accordance with chosen professional organisation s ethical standards; CIOB, RICS etc. • Ensure implementation of desired Company culture, agreed procedures, Health & Safety and Quality. • Uphold, safeguard, and promote the organisation s values and philosophy relating to ethics, integrity and corporate responsibility including social and environmental values. Core Skills and Qualifications: • HNC or degree in Project Management, Construction Management or similar • If not already chartered, willing to work towards full chartered membership • Experience in Project Management, Contract Administration and Construction. • Understanding of construction law and regulatory compliance • Excellent analytical, negotiation, problem-solving and communication skills • High level of accuracy and attention to detail • Proficiency in relevant software (e.g. Microsoft Project, MS Word, MS Excel). • Flexibility to travel to client sites as required
Job Title: HR Employee Relations Specialist Department: People Operations/ HR Reports to : Employee Relations Manager Location: Site based, any TP UK location or Work from home Contract Type: Permanent Salary: Up to £34,000.00 depending on experience (based on 40 hours per week) Management Responsibility: None Travel Required : Occasional Our Employee Relations Purpose & Vision: Our HR Employee Relations division is here to help create an organisation where people are truly at its heart, by embedding an ethos of "We acknowledge, we support, we move forward". We achieve this by ensuring our Employee Relations approaches are progressive, challenge the status quo and remove bureaucracy. Providing deep Employee Relations insights and expertise to better inform and educate managers across the business will, at all levels, encourage better and safer decision making and smoother implementation of large-scale change, reducing risk to individuals and to the business. Our principal aim is to solidify HR Employee Relations ("HRER") as a trusted source of expertise in all employee relations matters, working to improve employee experience and reduce business risk. Job Summary / Overview The HR Employee Relations Specialist role will be the primary point of contact in providing best in class expertise and advice for complex cases across all employee relations matters ranging from employee wellbeing & support, to discipline & grievance, to industrial relations & litigation. The HR Employee Relations specialist will, with the mentoring of the ER Manager, also assist and take on responsibility for managing Employment Tribunal claims received from liaising and negotiating with ACAS / LRA to reach resolutions, to drafting employment tribunal responses, helping to prepare legal arguments for employment tribunal proceedings and ensuring all case management deadlines are met, including witness statement collation and bundle of evidence documentation. The successful candidate will provide a superior level of practical advice, guidance and support to employees and managers across the full spectrum of Employee Relations disciplines including:grievance, disciplinary, absencemanagement, performance managementand employee wellbeing and support. Main Job Requirements Education and Specific Training: Formal qualification in a HR-related area, or working towards one, such as Certificate in Human Resource Practice, or degree in HR Management, or similar. OR equivalent employee relations experience (which remains current); Membership of CIPD, or similar, is preferable; Up to date employment law knowledge for UK and Northern Ireland, knowledge of Republic of Ireland, (employment legislation and TUPE experience within the Republic of Ireland would be an advantage, but not essential). Work Experience 2 years of recent HR employee relations specialist experience in a contact centre environment, or 3 years of recent HR employee relations specialist experience in another high-paced industry, or 4 years of HR generalist experience in any industry Experience of dealing with ACAS; and employment tribunal claims. Desirable Certifications : Prior mediation training / certified mediator Competencies and Specific Skills: Takes responsibility for own performance Works on own initiative Tactical mindset Compassionate Achievement driven Excellent analytical ability Exceptional attention to detail Excellent communication skills - verbal and written Excellent influencing and negotiation skills Flexibility Resourceful Committed TP brand ambassador Courageous Empathetic Lives and breathes the company values Self-motivated Team player Creative thinker Confident to challenge Advanced levels of resilience and focus Continuous improvement mindset Excellent organisational skills Priority management skills Credible Trustworthy Dependable Courageous Empathetic
May 02, 2026
Full time
Job Title: HR Employee Relations Specialist Department: People Operations/ HR Reports to : Employee Relations Manager Location: Site based, any TP UK location or Work from home Contract Type: Permanent Salary: Up to £34,000.00 depending on experience (based on 40 hours per week) Management Responsibility: None Travel Required : Occasional Our Employee Relations Purpose & Vision: Our HR Employee Relations division is here to help create an organisation where people are truly at its heart, by embedding an ethos of "We acknowledge, we support, we move forward". We achieve this by ensuring our Employee Relations approaches are progressive, challenge the status quo and remove bureaucracy. Providing deep Employee Relations insights and expertise to better inform and educate managers across the business will, at all levels, encourage better and safer decision making and smoother implementation of large-scale change, reducing risk to individuals and to the business. Our principal aim is to solidify HR Employee Relations ("HRER") as a trusted source of expertise in all employee relations matters, working to improve employee experience and reduce business risk. Job Summary / Overview The HR Employee Relations Specialist role will be the primary point of contact in providing best in class expertise and advice for complex cases across all employee relations matters ranging from employee wellbeing & support, to discipline & grievance, to industrial relations & litigation. The HR Employee Relations specialist will, with the mentoring of the ER Manager, also assist and take on responsibility for managing Employment Tribunal claims received from liaising and negotiating with ACAS / LRA to reach resolutions, to drafting employment tribunal responses, helping to prepare legal arguments for employment tribunal proceedings and ensuring all case management deadlines are met, including witness statement collation and bundle of evidence documentation. The successful candidate will provide a superior level of practical advice, guidance and support to employees and managers across the full spectrum of Employee Relations disciplines including:grievance, disciplinary, absencemanagement, performance managementand employee wellbeing and support. Main Job Requirements Education and Specific Training: Formal qualification in a HR-related area, or working towards one, such as Certificate in Human Resource Practice, or degree in HR Management, or similar. OR equivalent employee relations experience (which remains current); Membership of CIPD, or similar, is preferable; Up to date employment law knowledge for UK and Northern Ireland, knowledge of Republic of Ireland, (employment legislation and TUPE experience within the Republic of Ireland would be an advantage, but not essential). Work Experience 2 years of recent HR employee relations specialist experience in a contact centre environment, or 3 years of recent HR employee relations specialist experience in another high-paced industry, or 4 years of HR generalist experience in any industry Experience of dealing with ACAS; and employment tribunal claims. Desirable Certifications : Prior mediation training / certified mediator Competencies and Specific Skills: Takes responsibility for own performance Works on own initiative Tactical mindset Compassionate Achievement driven Excellent analytical ability Exceptional attention to detail Excellent communication skills - verbal and written Excellent influencing and negotiation skills Flexibility Resourceful Committed TP brand ambassador Courageous Empathetic Lives and breathes the company values Self-motivated Team player Creative thinker Confident to challenge Advanced levels of resilience and focus Continuous improvement mindset Excellent organisational skills Priority management skills Credible Trustworthy Dependable Courageous Empathetic
Job Title: HR Employee Relations Specialist Department: People Operations/ HR Reports to : Employee Relations Manager Location: Site based, any TP UK location or Work from home Contract Type: Permanent Salary: Up to £34,000.00 depending on experience (based on 40 hours per week) Management Responsibility: None Travel Required : Occasional Our Employee Relations Purpose & Vision: Our HR Employee Relations division is here to help create an organisation where people are truly at its heart, by embedding an ethos of "We acknowledge, we support, we move forward". We achieve this by ensuring our Employee Relations approaches are progressive, challenge the status quo and remove bureaucracy. Providing deep Employee Relations insights and expertise to better inform and educate managers across the business will, at all levels, encourage better and safer decision making and smoother implementation of large-scale change, reducing risk to individuals and to the business. Our principal aim is to solidify HR Employee Relations ("HRER") as a trusted source of expertise in all employee relations matters, working to improve employee experience and reduce business risk. Job Summary / Overview The HR Employee Relations Specialist role will be the primary point of contact in providing best in class expertise and advice for complex cases across all employee relations matters ranging from employee wellbeing & support, to discipline & grievance, to industrial relations & litigation. The HR Employee Relations specialist will, with the mentoring of the ER Manager, also assist and take on responsibility for managing Employment Tribunal claims received from liaising and negotiating with ACAS / LRA to reach resolutions, to drafting employment tribunal responses, helping to prepare legal arguments for employment tribunal proceedings and ensuring all case management deadlines are met, including witness statement collation and bundle of evidence documentation. The successful candidate will provide a superior level of practical advice, guidance and support to employees and managers across the full spectrum of Employee Relations disciplines including:grievance, disciplinary, absencemanagement, performance managementand employee wellbeing and support. Main Job Requirements Education and Specific Training: Formal qualification in a HR-related area, or working towards one, such as Certificate in Human Resource Practice, or degree in HR Management, or similar. OR equivalent employee relations experience (which remains current); Membership of CIPD, or similar, is preferable; Up to date employment law knowledge for UK and Northern Ireland, knowledge of Republic of Ireland, (employment legislation and TUPE experience within the Republic of Ireland would be an advantage, but not essential). Work Experience 2 years of recent HR employee relations specialist experience in a contact centre environment, or 3 years of recent HR employee relations specialist experience in another high-paced industry, or 4 years of HR generalist experience in any industry Experience of dealing with ACAS; and employment tribunal claims. Desirable Certifications : Prior mediation training / certified mediator Competencies and Specific Skills: Takes responsibility for own performance Works on own initiative Tactical mindset Compassionate Achievement driven Excellent analytical ability Exceptional attention to detail Excellent communication skills - verbal and written Excellent influencing and negotiation skills Flexibility Resourceful Committed TP brand ambassador Courageous Empathetic Lives and breathes the company values Self-motivated Team player Creative thinker Confident to challenge Advanced levels of resilience and focus Continuous improvement mindset Excellent organisational skills Priority management skills Credible Trustworthy Dependable Courageous Empathetic
May 01, 2026
Full time
Job Title: HR Employee Relations Specialist Department: People Operations/ HR Reports to : Employee Relations Manager Location: Site based, any TP UK location or Work from home Contract Type: Permanent Salary: Up to £34,000.00 depending on experience (based on 40 hours per week) Management Responsibility: None Travel Required : Occasional Our Employee Relations Purpose & Vision: Our HR Employee Relations division is here to help create an organisation where people are truly at its heart, by embedding an ethos of "We acknowledge, we support, we move forward". We achieve this by ensuring our Employee Relations approaches are progressive, challenge the status quo and remove bureaucracy. Providing deep Employee Relations insights and expertise to better inform and educate managers across the business will, at all levels, encourage better and safer decision making and smoother implementation of large-scale change, reducing risk to individuals and to the business. Our principal aim is to solidify HR Employee Relations ("HRER") as a trusted source of expertise in all employee relations matters, working to improve employee experience and reduce business risk. Job Summary / Overview The HR Employee Relations Specialist role will be the primary point of contact in providing best in class expertise and advice for complex cases across all employee relations matters ranging from employee wellbeing & support, to discipline & grievance, to industrial relations & litigation. The HR Employee Relations specialist will, with the mentoring of the ER Manager, also assist and take on responsibility for managing Employment Tribunal claims received from liaising and negotiating with ACAS / LRA to reach resolutions, to drafting employment tribunal responses, helping to prepare legal arguments for employment tribunal proceedings and ensuring all case management deadlines are met, including witness statement collation and bundle of evidence documentation. The successful candidate will provide a superior level of practical advice, guidance and support to employees and managers across the full spectrum of Employee Relations disciplines including:grievance, disciplinary, absencemanagement, performance managementand employee wellbeing and support. Main Job Requirements Education and Specific Training: Formal qualification in a HR-related area, or working towards one, such as Certificate in Human Resource Practice, or degree in HR Management, or similar. OR equivalent employee relations experience (which remains current); Membership of CIPD, or similar, is preferable; Up to date employment law knowledge for UK and Northern Ireland, knowledge of Republic of Ireland, (employment legislation and TUPE experience within the Republic of Ireland would be an advantage, but not essential). Work Experience 2 years of recent HR employee relations specialist experience in a contact centre environment, or 3 years of recent HR employee relations specialist experience in another high-paced industry, or 4 years of HR generalist experience in any industry Experience of dealing with ACAS; and employment tribunal claims. Desirable Certifications : Prior mediation training / certified mediator Competencies and Specific Skills: Takes responsibility for own performance Works on own initiative Tactical mindset Compassionate Achievement driven Excellent analytical ability Exceptional attention to detail Excellent communication skills - verbal and written Excellent influencing and negotiation skills Flexibility Resourceful Committed TP brand ambassador Courageous Empathetic Lives and breathes the company values Self-motivated Team player Creative thinker Confident to challenge Advanced levels of resilience and focus Continuous improvement mindset Excellent organisational skills Priority management skills Credible Trustworthy Dependable Courageous Empathetic
Job Title: HR Employee Relations Specialist Department: People Operations/ HR Reports to : Employee Relations Manager Location: Site based, any TP UK location or Work from home Contract Type: Permanent Salary: Up to £34,000.00 depending on experience (based on 40 hours per week) Management Responsibility: None Travel Required : Occasional Our Employee Relations Purpose & Vision: Our HR Employee Relations division is here to help create an organisation where people are truly at its heart, by embedding an ethos of "We acknowledge, we support, we move forward". We achieve this by ensuring our Employee Relations approaches are progressive, challenge the status quo and remove bureaucracy. Providing deep Employee Relations insights and expertise to better inform and educate managers across the business will, at all levels, encourage better and safer decision making and smoother implementation of large-scale change, reducing risk to individuals and to the business. Our principal aim is to solidify HR Employee Relations ("HRER") as a trusted source of expertise in all employee relations matters, working to improve employee experience and reduce business risk. Job Summary / Overview The HR Employee Relations Specialist role will be the primary point of contact in providing best in class expertise and advice for complex cases across all employee relations matters ranging from employee wellbeing & support, to discipline & grievance, to industrial relations & litigation. The HR Employee Relations specialist will, with the mentoring of the ER Manager, also assist and take on responsibility for managing Employment Tribunal claims received from liaising and negotiating with ACAS / LRA to reach resolutions, to drafting employment tribunal responses, helping to prepare legal arguments for employment tribunal proceedings and ensuring all case management deadlines are met, including witness statement collation and bundle of evidence documentation. The successful candidate will provide a superior level of practical advice, guidance and support to employees and managers across the full spectrum of Employee Relations disciplines including:grievance, disciplinary, absencemanagement, performance managementand employee wellbeing and support. Main Job Requirements Education and Specific Training: Formal qualification in a HR-related area, or working towards one, such as Certificate in Human Resource Practice, or degree in HR Management, or similar. OR equivalent employee relations experience (which remains current); Membership of CIPD, or similar, is preferable; Up to date employment law knowledge for UK and Northern Ireland, knowledge of Republic of Ireland, (employment legislation and TUPE experience within the Republic of Ireland would be an advantage, but not essential). Work Experience 2 years of recent HR employee relations specialist experience in a contact centre environment, or 3 years of recent HR employee relations specialist experience in another high-paced industry, or 4 years of HR generalist experience in any industry Experience of dealing with ACAS; and employment tribunal claims. Desirable Certifications : Prior mediation training / certified mediator Competencies and Specific Skills: Takes responsibility for own performance Works on own initiative Tactical mindset Compassionate Achievement driven Excellent analytical ability Exceptional attention to detail Excellent communication skills - verbal and written Excellent influencing and negotiation skills Flexibility Resourceful Committed TP brand ambassador Courageous Empathetic Lives and breathes the company values Self-motivated Team player Creative thinker Confident to challenge Advanced levels of resilience and focus Continuous improvement mindset Excellent organisational skills Priority management skills Credible Trustworthy Dependable Courageous Empathetic
May 01, 2026
Full time
Job Title: HR Employee Relations Specialist Department: People Operations/ HR Reports to : Employee Relations Manager Location: Site based, any TP UK location or Work from home Contract Type: Permanent Salary: Up to £34,000.00 depending on experience (based on 40 hours per week) Management Responsibility: None Travel Required : Occasional Our Employee Relations Purpose & Vision: Our HR Employee Relations division is here to help create an organisation where people are truly at its heart, by embedding an ethos of "We acknowledge, we support, we move forward". We achieve this by ensuring our Employee Relations approaches are progressive, challenge the status quo and remove bureaucracy. Providing deep Employee Relations insights and expertise to better inform and educate managers across the business will, at all levels, encourage better and safer decision making and smoother implementation of large-scale change, reducing risk to individuals and to the business. Our principal aim is to solidify HR Employee Relations ("HRER") as a trusted source of expertise in all employee relations matters, working to improve employee experience and reduce business risk. Job Summary / Overview The HR Employee Relations Specialist role will be the primary point of contact in providing best in class expertise and advice for complex cases across all employee relations matters ranging from employee wellbeing & support, to discipline & grievance, to industrial relations & litigation. The HR Employee Relations specialist will, with the mentoring of the ER Manager, also assist and take on responsibility for managing Employment Tribunal claims received from liaising and negotiating with ACAS / LRA to reach resolutions, to drafting employment tribunal responses, helping to prepare legal arguments for employment tribunal proceedings and ensuring all case management deadlines are met, including witness statement collation and bundle of evidence documentation. The successful candidate will provide a superior level of practical advice, guidance and support to employees and managers across the full spectrum of Employee Relations disciplines including:grievance, disciplinary, absencemanagement, performance managementand employee wellbeing and support. Main Job Requirements Education and Specific Training: Formal qualification in a HR-related area, or working towards one, such as Certificate in Human Resource Practice, or degree in HR Management, or similar. OR equivalent employee relations experience (which remains current); Membership of CIPD, or similar, is preferable; Up to date employment law knowledge for UK and Northern Ireland, knowledge of Republic of Ireland, (employment legislation and TUPE experience within the Republic of Ireland would be an advantage, but not essential). Work Experience 2 years of recent HR employee relations specialist experience in a contact centre environment, or 3 years of recent HR employee relations specialist experience in another high-paced industry, or 4 years of HR generalist experience in any industry Experience of dealing with ACAS; and employment tribunal claims. Desirable Certifications : Prior mediation training / certified mediator Competencies and Specific Skills: Takes responsibility for own performance Works on own initiative Tactical mindset Compassionate Achievement driven Excellent analytical ability Exceptional attention to detail Excellent communication skills - verbal and written Excellent influencing and negotiation skills Flexibility Resourceful Committed TP brand ambassador Courageous Empathetic Lives and breathes the company values Self-motivated Team player Creative thinker Confident to challenge Advanced levels of resilience and focus Continuous improvement mindset Excellent organisational skills Priority management skills Credible Trustworthy Dependable Courageous Empathetic
Job Title: HR Employee Relations Specialist Department: People Operations/ HR Reports to : Employee Relations Manager Location: Site based, any TP UK location or Work from home Contract Type: Permanent Salary: Up to £34,000.00 depending on experience (based on 40 hours per week) Management Responsibility: None Travel Required : Occasional Our Employee Relations Purpose & Vision: Our HR Employee Relations division is here to help create an organisation where people are truly at its heart, by embedding an ethos of "We acknowledge, we support, we move forward". We achieve this by ensuring our Employee Relations approaches are progressive, challenge the status quo and remove bureaucracy. Providing deep Employee Relations insights and expertise to better inform and educate managers across the business will, at all levels, encourage better and safer decision making and smoother implementation of large-scale change, reducing risk to individuals and to the business. Our principal aim is to solidify HR Employee Relations ("HRER") as a trusted source of expertise in all employee relations matters, working to improve employee experience and reduce business risk. Job Summary / Overview The HR Employee Relations Specialist role will be the primary point of contact in providing best in class expertise and advice for complex cases across all employee relations matters ranging from employee wellbeing & support, to discipline & grievance, to industrial relations & litigation. The HR Employee Relations specialist will, with the mentoring of the ER Manager, also assist and take on responsibility for managing Employment Tribunal claims received from liaising and negotiating with ACAS / LRA to reach resolutions, to drafting employment tribunal responses, helping to prepare legal arguments for employment tribunal proceedings and ensuring all case management deadlines are met, including witness statement collation and bundle of evidence documentation. The successful candidate will provide a superior level of practical advice, guidance and support to employees and managers across the full spectrum of Employee Relations disciplines including:grievance, disciplinary, absencemanagement, performance managementand employee wellbeing and support. Main Job Requirements Education and Specific Training: Formal qualification in a HR-related area, or working towards one, such as Certificate in Human Resource Practice, or degree in HR Management, or similar. OR equivalent employee relations experience (which remains current); Membership of CIPD, or similar, is preferable; Up to date employment law knowledge for UK and Northern Ireland, knowledge of Republic of Ireland, (employment legislation and TUPE experience within the Republic of Ireland would be an advantage, but not essential). Work Experience 2 years of recent HR employee relations specialist experience in a contact centre environment, or 3 years of recent HR employee relations specialist experience in another high-paced industry, or 4 years of HR generalist experience in any industry Experience of dealing with ACAS; and employment tribunal claims. Desirable Certifications : Prior mediation training / certified mediator Competencies and Specific Skills: Takes responsibility for own performance Works on own initiative Tactical mindset Compassionate Achievement driven Excellent analytical ability Exceptional attention to detail Excellent communication skills - verbal and written Excellent influencing and negotiation skills Flexibility Resourceful Committed TP brand ambassador Courageous Empathetic Lives and breathes the company values Self-motivated Team player Creative thinker Confident to challenge Advanced levels of resilience and focus Continuous improvement mindset Excellent organisational skills Priority management skills Credible Trustworthy Dependable Courageous Empathetic
May 01, 2026
Full time
Job Title: HR Employee Relations Specialist Department: People Operations/ HR Reports to : Employee Relations Manager Location: Site based, any TP UK location or Work from home Contract Type: Permanent Salary: Up to £34,000.00 depending on experience (based on 40 hours per week) Management Responsibility: None Travel Required : Occasional Our Employee Relations Purpose & Vision: Our HR Employee Relations division is here to help create an organisation where people are truly at its heart, by embedding an ethos of "We acknowledge, we support, we move forward". We achieve this by ensuring our Employee Relations approaches are progressive, challenge the status quo and remove bureaucracy. Providing deep Employee Relations insights and expertise to better inform and educate managers across the business will, at all levels, encourage better and safer decision making and smoother implementation of large-scale change, reducing risk to individuals and to the business. Our principal aim is to solidify HR Employee Relations ("HRER") as a trusted source of expertise in all employee relations matters, working to improve employee experience and reduce business risk. Job Summary / Overview The HR Employee Relations Specialist role will be the primary point of contact in providing best in class expertise and advice for complex cases across all employee relations matters ranging from employee wellbeing & support, to discipline & grievance, to industrial relations & litigation. The HR Employee Relations specialist will, with the mentoring of the ER Manager, also assist and take on responsibility for managing Employment Tribunal claims received from liaising and negotiating with ACAS / LRA to reach resolutions, to drafting employment tribunal responses, helping to prepare legal arguments for employment tribunal proceedings and ensuring all case management deadlines are met, including witness statement collation and bundle of evidence documentation. The successful candidate will provide a superior level of practical advice, guidance and support to employees and managers across the full spectrum of Employee Relations disciplines including:grievance, disciplinary, absencemanagement, performance managementand employee wellbeing and support. Main Job Requirements Education and Specific Training: Formal qualification in a HR-related area, or working towards one, such as Certificate in Human Resource Practice, or degree in HR Management, or similar. OR equivalent employee relations experience (which remains current); Membership of CIPD, or similar, is preferable; Up to date employment law knowledge for UK and Northern Ireland, knowledge of Republic of Ireland, (employment legislation and TUPE experience within the Republic of Ireland would be an advantage, but not essential). Work Experience 2 years of recent HR employee relations specialist experience in a contact centre environment, or 3 years of recent HR employee relations specialist experience in another high-paced industry, or 4 years of HR generalist experience in any industry Experience of dealing with ACAS; and employment tribunal claims. Desirable Certifications : Prior mediation training / certified mediator Competencies and Specific Skills: Takes responsibility for own performance Works on own initiative Tactical mindset Compassionate Achievement driven Excellent analytical ability Exceptional attention to detail Excellent communication skills - verbal and written Excellent influencing and negotiation skills Flexibility Resourceful Committed TP brand ambassador Courageous Empathetic Lives and breathes the company values Self-motivated Team player Creative thinker Confident to challenge Advanced levels of resilience and focus Continuous improvement mindset Excellent organisational skills Priority management skills Credible Trustworthy Dependable Courageous Empathetic
Job Title: HR Employee Relations Specialist Department: People Operations/ HR Reports to : Employee Relations Manager Location: Site based, any TP UK location or Work from home Contract Type: Permanent Salary: Up to £34,000.00 depending on experience (based on 40 hours per week) Management Responsibility: None Travel Required : Occasional Our Employee Relations Purpose & Vision: Our HR Employee Relations division is here to help create an organisation where people are truly at its heart, by embedding an ethos of "We acknowledge, we support, we move forward". We achieve this by ensuring our Employee Relations approaches are progressive, challenge the status quo and remove bureaucracy. Providing deep Employee Relations insights and expertise to better inform and educate managers across the business will, at all levels, encourage better and safer decision making and smoother implementation of large-scale change, reducing risk to individuals and to the business. Our principal aim is to solidify HR Employee Relations ("HRER") as a trusted source of expertise in all employee relations matters, working to improve employee experience and reduce business risk. Job Summary / Overview The HR Employee Relations Specialist role will be the primary point of contact in providing best in class expertise and advice for complex cases across all employee relations matters ranging from employee wellbeing & support, to discipline & grievance, to industrial relations & litigation. The HR Employee Relations specialist will, with the mentoring of the ER Manager, also assist and take on responsibility for managing Employment Tribunal claims received from liaising and negotiating with ACAS / LRA to reach resolutions, to drafting employment tribunal responses, helping to prepare legal arguments for employment tribunal proceedings and ensuring all case management deadlines are met, including witness statement collation and bundle of evidence documentation. The successful candidate will provide a superior level of practical advice, guidance and support to employees and managers across the full spectrum of Employee Relations disciplines including:grievance, disciplinary, absencemanagement, performance managementand employee wellbeing and support. Main Job Requirements Education and Specific Training: Formal qualification in a HR-related area, or working towards one, such as Certificate in Human Resource Practice, or degree in HR Management, or similar. OR equivalent employee relations experience (which remains current); Membership of CIPD, or similar, is preferable; Up to date employment law knowledge for UK and Northern Ireland, knowledge of Republic of Ireland, (employment legislation and TUPE experience within the Republic of Ireland would be an advantage, but not essential). Work Experience 2 years of recent HR employee relations specialist experience in a contact centre environment, or 3 years of recent HR employee relations specialist experience in another high-paced industry, or 4 years of HR generalist experience in any industry Experience of dealing with ACAS; and employment tribunal claims. Desirable Certifications : Prior mediation training / certified mediator Competencies and Specific Skills: Takes responsibility for own performance Works on own initiative Tactical mindset Compassionate Achievement driven Excellent analytical ability Exceptional attention to detail Excellent communication skills - verbal and written Excellent influencing and negotiation skills Flexibility Resourceful Committed TP brand ambassador Courageous Empathetic Lives and breathes the company values Self-motivated Team player Creative thinker Confident to challenge Advanced levels of resilience and focus Continuous improvement mindset Excellent organisational skills Priority management skills Credible Trustworthy Dependable Courageous Empathetic
May 01, 2026
Full time
Job Title: HR Employee Relations Specialist Department: People Operations/ HR Reports to : Employee Relations Manager Location: Site based, any TP UK location or Work from home Contract Type: Permanent Salary: Up to £34,000.00 depending on experience (based on 40 hours per week) Management Responsibility: None Travel Required : Occasional Our Employee Relations Purpose & Vision: Our HR Employee Relations division is here to help create an organisation where people are truly at its heart, by embedding an ethos of "We acknowledge, we support, we move forward". We achieve this by ensuring our Employee Relations approaches are progressive, challenge the status quo and remove bureaucracy. Providing deep Employee Relations insights and expertise to better inform and educate managers across the business will, at all levels, encourage better and safer decision making and smoother implementation of large-scale change, reducing risk to individuals and to the business. Our principal aim is to solidify HR Employee Relations ("HRER") as a trusted source of expertise in all employee relations matters, working to improve employee experience and reduce business risk. Job Summary / Overview The HR Employee Relations Specialist role will be the primary point of contact in providing best in class expertise and advice for complex cases across all employee relations matters ranging from employee wellbeing & support, to discipline & grievance, to industrial relations & litigation. The HR Employee Relations specialist will, with the mentoring of the ER Manager, also assist and take on responsibility for managing Employment Tribunal claims received from liaising and negotiating with ACAS / LRA to reach resolutions, to drafting employment tribunal responses, helping to prepare legal arguments for employment tribunal proceedings and ensuring all case management deadlines are met, including witness statement collation and bundle of evidence documentation. The successful candidate will provide a superior level of practical advice, guidance and support to employees and managers across the full spectrum of Employee Relations disciplines including:grievance, disciplinary, absencemanagement, performance managementand employee wellbeing and support. Main Job Requirements Education and Specific Training: Formal qualification in a HR-related area, or working towards one, such as Certificate in Human Resource Practice, or degree in HR Management, or similar. OR equivalent employee relations experience (which remains current); Membership of CIPD, or similar, is preferable; Up to date employment law knowledge for UK and Northern Ireland, knowledge of Republic of Ireland, (employment legislation and TUPE experience within the Republic of Ireland would be an advantage, but not essential). Work Experience 2 years of recent HR employee relations specialist experience in a contact centre environment, or 3 years of recent HR employee relations specialist experience in another high-paced industry, or 4 years of HR generalist experience in any industry Experience of dealing with ACAS; and employment tribunal claims. Desirable Certifications : Prior mediation training / certified mediator Competencies and Specific Skills: Takes responsibility for own performance Works on own initiative Tactical mindset Compassionate Achievement driven Excellent analytical ability Exceptional attention to detail Excellent communication skills - verbal and written Excellent influencing and negotiation skills Flexibility Resourceful Committed TP brand ambassador Courageous Empathetic Lives and breathes the company values Self-motivated Team player Creative thinker Confident to challenge Advanced levels of resilience and focus Continuous improvement mindset Excellent organisational skills Priority management skills Credible Trustworthy Dependable Courageous Empathetic
As a Managing Project Manager, you will lead and manage one or more specific implementation projects, often with complex multi workstream delivery and transformative customer change.This will include the responsibility for the customer relationship, project plans, objectives, deliverables and milestones, risks and issues, status reporting and governance and the budget and P&L for medium-large (often £300k+) projects and commercial margin of the delivery. You will work closely with the Engagement Director, Implementation Consultants, Test Managers/Leads, Service Readiness and Zellis Product & Technology colleagues, and will partner with customer Project, and Test managers to achieve the relevant delivery milestones on time, at the highest level of quality and on budget. As well as this, you will also manage a pool of project managers, and be instrumental in supporting coaching and mentoring to support their skills and career development This role will also involve interfacing with Customer and Zellis Exec to present the ongoing status, risks and issues on projects under their governance, and support our continuous improvement initiatives to take lessons learned and feed them back into our programme and project methodology. Please note that this is a home based role with expectation to travel to customer sites as neccessary. Responsibilities Partnering with the customer Project and Test Managers to develop a One Team approach to end-to-end delivery to ensure that all project and change activities are delivered on time, at the highest level of quality and on budget Developing, agreeing, and maintaining a detailed project plan with the customer, based on the Zellis standard project Implementation methodology, including deliverables, milestones and entry and exit criteria as relevant Managing and coordinating all project or change activities so that they are undertaken in accordance with the project plan, including successfully transitioning the service to a live state with ongoing ownership from the Application Support team Onboarding, managing, coaching and supporting all project resources in executing their activities and acting as the point of escalation for any execution issues beyond the relevant workstreams Facilitating the provision of software, infrastructure, supporting tools and appropriate resources for each phase of the project to ensure all pre-requisites and ongoing support is in place Managing the scheduling, preparation and facilitation of project or change governance meetings (including milestone or stage gate reviews and sign off meetings) and to inform project stakeholders of progress Managing ongoing project or change risks and issues (including mitigation and where possible resolution), and ensuring that they are reported and escalated to the Engagement Directors and Implementation Director in a timely fashion way. Skills & Experience Experience leading on medium-large scale Implementation, software, advisory or Managed Services customers with medium-large scale employee volumes (over 10,000 EE s and £300k budgets) Managing & owning project KPIs, objectives, financial measures, planning, resourcing, deliverables, change controls and successful outcomes with internal and customer stakeholders (including C-Suite level with Engagement Director support) Acting as project lead across complex projects, including over multiple workstreams (cross customer, third party and internal cross functional Planning, scheduling and delivering work for self and others to meet given objectives, outcomes and KPIs; monitors self and others against agreed delivery timelines Understands, applies and advises appropriate methods, tools, applications and processes (driving continuous improvement of standard operating processes) ?Demonstrates the ability to manage people performance, development and retantion risks, including driving teams to achieve targets, incl SLAs, KPI's Benefits & Culture At Zellis we create market-leading HR & Payroll products and services, to power exceptional employee experiences so that you and your people do better. Our multi-award-winning products pay over five million employees a year, with almost half (42%) of the FTSE 100, 50% of the top retailers and 30% of the top universities in the UK & Ireland as customers, making us the largest provider of Payroll and HR software and managed services. Our vision is to be the clear leader in pay, reward, analytics, and people experiences. We're passionate about creating an environment where people want to join, belong to, and be part of a progressive organisation. Our values, which were defined with input from all of our 2,000 colleagues, we live and breathe every day: Unstoppable together. Always learning. Make it count. Think scale. Our people are critical to our ongoing success; we re proud of our inclusive culture that gives you the platform to grow, challenge the status quo and play a crucial role in further enhancing our market position as the leading provider of HR & Payroll software and services. With Zellis you ll have the chance to stretch and challenge yourself in an environment that s varied, flexible and hugely supportive. We also love to reward and recognise our brilliant colleagues. As part of your benefits package, you ll receive: A competitive base salary. 25 days annual leave, plus your birthday off and the opportunity to buy additional holiday. Private medical insurance. Life assurance 4x salary. Enhanced pension scheme with company contributions up to 8.5%. A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.
May 01, 2026
Full time
As a Managing Project Manager, you will lead and manage one or more specific implementation projects, often with complex multi workstream delivery and transformative customer change.This will include the responsibility for the customer relationship, project plans, objectives, deliverables and milestones, risks and issues, status reporting and governance and the budget and P&L for medium-large (often £300k+) projects and commercial margin of the delivery. You will work closely with the Engagement Director, Implementation Consultants, Test Managers/Leads, Service Readiness and Zellis Product & Technology colleagues, and will partner with customer Project, and Test managers to achieve the relevant delivery milestones on time, at the highest level of quality and on budget. As well as this, you will also manage a pool of project managers, and be instrumental in supporting coaching and mentoring to support their skills and career development This role will also involve interfacing with Customer and Zellis Exec to present the ongoing status, risks and issues on projects under their governance, and support our continuous improvement initiatives to take lessons learned and feed them back into our programme and project methodology. Please note that this is a home based role with expectation to travel to customer sites as neccessary. Responsibilities Partnering with the customer Project and Test Managers to develop a One Team approach to end-to-end delivery to ensure that all project and change activities are delivered on time, at the highest level of quality and on budget Developing, agreeing, and maintaining a detailed project plan with the customer, based on the Zellis standard project Implementation methodology, including deliverables, milestones and entry and exit criteria as relevant Managing and coordinating all project or change activities so that they are undertaken in accordance with the project plan, including successfully transitioning the service to a live state with ongoing ownership from the Application Support team Onboarding, managing, coaching and supporting all project resources in executing their activities and acting as the point of escalation for any execution issues beyond the relevant workstreams Facilitating the provision of software, infrastructure, supporting tools and appropriate resources for each phase of the project to ensure all pre-requisites and ongoing support is in place Managing the scheduling, preparation and facilitation of project or change governance meetings (including milestone or stage gate reviews and sign off meetings) and to inform project stakeholders of progress Managing ongoing project or change risks and issues (including mitigation and where possible resolution), and ensuring that they are reported and escalated to the Engagement Directors and Implementation Director in a timely fashion way. Skills & Experience Experience leading on medium-large scale Implementation, software, advisory or Managed Services customers with medium-large scale employee volumes (over 10,000 EE s and £300k budgets) Managing & owning project KPIs, objectives, financial measures, planning, resourcing, deliverables, change controls and successful outcomes with internal and customer stakeholders (including C-Suite level with Engagement Director support) Acting as project lead across complex projects, including over multiple workstreams (cross customer, third party and internal cross functional Planning, scheduling and delivering work for self and others to meet given objectives, outcomes and KPIs; monitors self and others against agreed delivery timelines Understands, applies and advises appropriate methods, tools, applications and processes (driving continuous improvement of standard operating processes) ?Demonstrates the ability to manage people performance, development and retantion risks, including driving teams to achieve targets, incl SLAs, KPI's Benefits & Culture At Zellis we create market-leading HR & Payroll products and services, to power exceptional employee experiences so that you and your people do better. Our multi-award-winning products pay over five million employees a year, with almost half (42%) of the FTSE 100, 50% of the top retailers and 30% of the top universities in the UK & Ireland as customers, making us the largest provider of Payroll and HR software and managed services. Our vision is to be the clear leader in pay, reward, analytics, and people experiences. We're passionate about creating an environment where people want to join, belong to, and be part of a progressive organisation. Our values, which were defined with input from all of our 2,000 colleagues, we live and breathe every day: Unstoppable together. Always learning. Make it count. Think scale. Our people are critical to our ongoing success; we re proud of our inclusive culture that gives you the platform to grow, challenge the status quo and play a crucial role in further enhancing our market position as the leading provider of HR & Payroll software and services. With Zellis you ll have the chance to stretch and challenge yourself in an environment that s varied, flexible and hugely supportive. We also love to reward and recognise our brilliant colleagues. As part of your benefits package, you ll receive: A competitive base salary. 25 days annual leave, plus your birthday off and the opportunity to buy additional holiday. Private medical insurance. Life assurance 4x salary. Enhanced pension scheme with company contributions up to 8.5%. A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.
Job Title: HR Employee Relations Specialist Department: People Operations/ HR Reports to : Employee Relations Manager Location: Site based, any TP UK location or Work from home Contract Type: Permanent Salary: Up to £34,000.00 depending on experience (based on 40 hours per week) Management Responsibility: None Travel Required : Occasional Our Employee Relations Purpose & Vision: Our HR Employee Relations division is here to help create an organisation where people are truly at its heart, by embedding an ethos of "We acknowledge, we support, we move forward". We achieve this by ensuring our Employee Relations approaches are progressive, challenge the status quo and remove bureaucracy. Providing deep Employee Relations insights and expertise to better inform and educate managers across the business will, at all levels, encourage better and safer decision making and smoother implementation of large-scale change, reducing risk to individuals and to the business. Our principal aim is to solidify HR Employee Relations ("HRER") as a trusted source of expertise in all employee relations matters, working to improve employee experience and reduce business risk. Job Summary / Overview The HR Employee Relations Specialist role will be the primary point of contact in providing best in class expertise and advice for complex cases across all employee relations matters ranging from employee wellbeing & support, to discipline & grievance, to industrial relations & litigation. The HR Employee Relations specialist will, with the mentoring of the ER Manager, also assist and take on responsibility for managing Employment Tribunal claims received from liaising and negotiating with ACAS / LRA to reach resolutions, to drafting employment tribunal responses, helping to prepare legal arguments for employment tribunal proceedings and ensuring all case management deadlines are met, including witness statement collation and bundle of evidence documentation. The successful candidate will provide a superior level of practical advice, guidance and support to employees and managers across the full spectrum of Employee Relations disciplines including:grievance, disciplinary, absencemanagement, performance managementand employee wellbeing and support. Main Job Requirements Education and Specific Training: Formal qualification in a HR-related area, or working towards one, such as Certificate in Human Resource Practice, or degree in HR Management, or similar. OR equivalent employee relations experience (which remains current); Membership of CIPD, or similar, is preferable; Up to date employment law knowledge for UK and Northern Ireland, knowledge of Republic of Ireland, (employment legislation and TUPE experience within the Republic of Ireland would be an advantage, but not essential). Work Experience 2 years of recent HR employee relations specialist experience in a contact centre environment, or 3 years of recent HR employee relations specialist experience in another high-paced industry, or 4 years of HR generalist experience in any industry Experience of dealing with ACAS; and employment tribunal claims. Desirable Certifications : Prior mediation training / certified mediator Competencies and Specific Skills: Takes responsibility for own performance Works on own initiative Tactical mindset Compassionate Achievement driven Excellent analytical ability Exceptional attention to detail Excellent communication skills - verbal and written Excellent influencing and negotiation skills Flexibility Resourceful Committed TP brand ambassador Courageous Empathetic Lives and breathes the company values Self-motivated Team player Creative thinker Confident to challenge Advanced levels of resilience and focus Continuous improvement mindset Excellent organisational skills Priority management skills Credible Trustworthy Dependable Courageous Empathetic
May 01, 2026
Full time
Job Title: HR Employee Relations Specialist Department: People Operations/ HR Reports to : Employee Relations Manager Location: Site based, any TP UK location or Work from home Contract Type: Permanent Salary: Up to £34,000.00 depending on experience (based on 40 hours per week) Management Responsibility: None Travel Required : Occasional Our Employee Relations Purpose & Vision: Our HR Employee Relations division is here to help create an organisation where people are truly at its heart, by embedding an ethos of "We acknowledge, we support, we move forward". We achieve this by ensuring our Employee Relations approaches are progressive, challenge the status quo and remove bureaucracy. Providing deep Employee Relations insights and expertise to better inform and educate managers across the business will, at all levels, encourage better and safer decision making and smoother implementation of large-scale change, reducing risk to individuals and to the business. Our principal aim is to solidify HR Employee Relations ("HRER") as a trusted source of expertise in all employee relations matters, working to improve employee experience and reduce business risk. Job Summary / Overview The HR Employee Relations Specialist role will be the primary point of contact in providing best in class expertise and advice for complex cases across all employee relations matters ranging from employee wellbeing & support, to discipline & grievance, to industrial relations & litigation. The HR Employee Relations specialist will, with the mentoring of the ER Manager, also assist and take on responsibility for managing Employment Tribunal claims received from liaising and negotiating with ACAS / LRA to reach resolutions, to drafting employment tribunal responses, helping to prepare legal arguments for employment tribunal proceedings and ensuring all case management deadlines are met, including witness statement collation and bundle of evidence documentation. The successful candidate will provide a superior level of practical advice, guidance and support to employees and managers across the full spectrum of Employee Relations disciplines including:grievance, disciplinary, absencemanagement, performance managementand employee wellbeing and support. Main Job Requirements Education and Specific Training: Formal qualification in a HR-related area, or working towards one, such as Certificate in Human Resource Practice, or degree in HR Management, or similar. OR equivalent employee relations experience (which remains current); Membership of CIPD, or similar, is preferable; Up to date employment law knowledge for UK and Northern Ireland, knowledge of Republic of Ireland, (employment legislation and TUPE experience within the Republic of Ireland would be an advantage, but not essential). Work Experience 2 years of recent HR employee relations specialist experience in a contact centre environment, or 3 years of recent HR employee relations specialist experience in another high-paced industry, or 4 years of HR generalist experience in any industry Experience of dealing with ACAS; and employment tribunal claims. Desirable Certifications : Prior mediation training / certified mediator Competencies and Specific Skills: Takes responsibility for own performance Works on own initiative Tactical mindset Compassionate Achievement driven Excellent analytical ability Exceptional attention to detail Excellent communication skills - verbal and written Excellent influencing and negotiation skills Flexibility Resourceful Committed TP brand ambassador Courageous Empathetic Lives and breathes the company values Self-motivated Team player Creative thinker Confident to challenge Advanced levels of resilience and focus Continuous improvement mindset Excellent organisational skills Priority management skills Credible Trustworthy Dependable Courageous Empathetic
Job Title: HR Employee Relations Specialist Department: People Operations/ HR Reports to : Employee Relations Manager Location: Site based, any TP UK location or Work from home Contract Type: Permanent Salary: Up to £34,000.00 depending on experience (based on 40 hours per week) Management Responsibility: None Travel Required : Occasional Our Employee Relations Purpose & Vision: Our HR Employee Relations division is here to help create an organisation where people are truly at its heart, by embedding an ethos of "We acknowledge, we support, we move forward". We achieve this by ensuring our Employee Relations approaches are progressive, challenge the status quo and remove bureaucracy. Providing deep Employee Relations insights and expertise to better inform and educate managers across the business will, at all levels, encourage better and safer decision making and smoother implementation of large-scale change, reducing risk to individuals and to the business. Our principal aim is to solidify HR Employee Relations ("HRER") as a trusted source of expertise in all employee relations matters, working to improve employee experience and reduce business risk. Job Summary / Overview The HR Employee Relations Specialist role will be the primary point of contact in providing best in class expertise and advice for complex cases across all employee relations matters ranging from employee wellbeing & support, to discipline & grievance, to industrial relations & litigation. The HR Employee Relations specialist will, with the mentoring of the ER Manager, also assist and take on responsibility for managing Employment Tribunal claims received from liaising and negotiating with ACAS / LRA to reach resolutions, to drafting employment tribunal responses, helping to prepare legal arguments for employment tribunal proceedings and ensuring all case management deadlines are met, including witness statement collation and bundle of evidence documentation. The successful candidate will provide a superior level of practical advice, guidance and support to employees and managers across the full spectrum of Employee Relations disciplines including:grievance, disciplinary, absencemanagement, performance managementand employee wellbeing and support. Main Job Requirements Education and Specific Training: Formal qualification in a HR-related area, or working towards one, such as Certificate in Human Resource Practice, or degree in HR Management, or similar. OR equivalent employee relations experience (which remains current); Membership of CIPD, or similar, is preferable; Up to date employment law knowledge for UK and Northern Ireland, knowledge of Republic of Ireland, (employment legislation and TUPE experience within the Republic of Ireland would be an advantage, but not essential). Work Experience 2 years of recent HR employee relations specialist experience in a contact centre environment, or 3 years of recent HR employee relations specialist experience in another high-paced industry, or 4 years of HR generalist experience in any industry Experience of dealing with ACAS; and employment tribunal claims. Desirable Certifications : Prior mediation training / certified mediator Competencies and Specific Skills: Takes responsibility for own performance Works on own initiative Tactical mindset Compassionate Achievement driven Excellent analytical ability Exceptional attention to detail Excellent communication skills - verbal and written Excellent influencing and negotiation skills Flexibility Resourceful Committed TP brand ambassador Courageous Empathetic Lives and breathes the company values Self-motivated Team player Creative thinker Confident to challenge Advanced levels of resilience and focus Continuous improvement mindset Excellent organisational skills Priority management skills Credible Trustworthy Dependable Courageous Empathetic
May 01, 2026
Full time
Job Title: HR Employee Relations Specialist Department: People Operations/ HR Reports to : Employee Relations Manager Location: Site based, any TP UK location or Work from home Contract Type: Permanent Salary: Up to £34,000.00 depending on experience (based on 40 hours per week) Management Responsibility: None Travel Required : Occasional Our Employee Relations Purpose & Vision: Our HR Employee Relations division is here to help create an organisation where people are truly at its heart, by embedding an ethos of "We acknowledge, we support, we move forward". We achieve this by ensuring our Employee Relations approaches are progressive, challenge the status quo and remove bureaucracy. Providing deep Employee Relations insights and expertise to better inform and educate managers across the business will, at all levels, encourage better and safer decision making and smoother implementation of large-scale change, reducing risk to individuals and to the business. Our principal aim is to solidify HR Employee Relations ("HRER") as a trusted source of expertise in all employee relations matters, working to improve employee experience and reduce business risk. Job Summary / Overview The HR Employee Relations Specialist role will be the primary point of contact in providing best in class expertise and advice for complex cases across all employee relations matters ranging from employee wellbeing & support, to discipline & grievance, to industrial relations & litigation. The HR Employee Relations specialist will, with the mentoring of the ER Manager, also assist and take on responsibility for managing Employment Tribunal claims received from liaising and negotiating with ACAS / LRA to reach resolutions, to drafting employment tribunal responses, helping to prepare legal arguments for employment tribunal proceedings and ensuring all case management deadlines are met, including witness statement collation and bundle of evidence documentation. The successful candidate will provide a superior level of practical advice, guidance and support to employees and managers across the full spectrum of Employee Relations disciplines including:grievance, disciplinary, absencemanagement, performance managementand employee wellbeing and support. Main Job Requirements Education and Specific Training: Formal qualification in a HR-related area, or working towards one, such as Certificate in Human Resource Practice, or degree in HR Management, or similar. OR equivalent employee relations experience (which remains current); Membership of CIPD, or similar, is preferable; Up to date employment law knowledge for UK and Northern Ireland, knowledge of Republic of Ireland, (employment legislation and TUPE experience within the Republic of Ireland would be an advantage, but not essential). Work Experience 2 years of recent HR employee relations specialist experience in a contact centre environment, or 3 years of recent HR employee relations specialist experience in another high-paced industry, or 4 years of HR generalist experience in any industry Experience of dealing with ACAS; and employment tribunal claims. Desirable Certifications : Prior mediation training / certified mediator Competencies and Specific Skills: Takes responsibility for own performance Works on own initiative Tactical mindset Compassionate Achievement driven Excellent analytical ability Exceptional attention to detail Excellent communication skills - verbal and written Excellent influencing and negotiation skills Flexibility Resourceful Committed TP brand ambassador Courageous Empathetic Lives and breathes the company values Self-motivated Team player Creative thinker Confident to challenge Advanced levels of resilience and focus Continuous improvement mindset Excellent organisational skills Priority management skills Credible Trustworthy Dependable Courageous Empathetic
Job Title: HR Employee Relations Specialist Department: People Operations/ HR Reports to : Employee Relations Manager Location: Site based, any TP UK location or Work from home Contract Type: Permanent Salary: Up to £34,000.00 depending on experience (based on 40 hours per week) Management Responsibility: None Travel Required : Occasional Our Employee Relations Purpose & Vision: Our HR Employee Relations division is here to help create an organisation where people are truly at its heart, by embedding an ethos of "We acknowledge, we support, we move forward". We achieve this by ensuring our Employee Relations approaches are progressive, challenge the status quo and remove bureaucracy. Providing deep Employee Relations insights and expertise to better inform and educate managers across the business will, at all levels, encourage better and safer decision making and smoother implementation of large-scale change, reducing risk to individuals and to the business. Our principal aim is to solidify HR Employee Relations ("HRER") as a trusted source of expertise in all employee relations matters, working to improve employee experience and reduce business risk. Job Summary / Overview The HR Employee Relations Specialist role will be the primary point of contact in providing best in class expertise and advice for complex cases across all employee relations matters ranging from employee wellbeing & support, to discipline & grievance, to industrial relations & litigation. The HR Employee Relations specialist will, with the mentoring of the ER Manager, also assist and take on responsibility for managing Employment Tribunal claims received from liaising and negotiating with ACAS / LRA to reach resolutions, to drafting employment tribunal responses, helping to prepare legal arguments for employment tribunal proceedings and ensuring all case management deadlines are met, including witness statement collation and bundle of evidence documentation. The successful candidate will provide a superior level of practical advice, guidance and support to employees and managers across the full spectrum of Employee Relations disciplines including:grievance, disciplinary, absencemanagement, performance managementand employee wellbeing and support. Main Job Requirements Education and Specific Training: Formal qualification in a HR-related area, or working towards one, such as Certificate in Human Resource Practice, or degree in HR Management, or similar. OR equivalent employee relations experience (which remains current); Membership of CIPD, or similar, is preferable; Up to date employment law knowledge for UK and Northern Ireland, knowledge of Republic of Ireland, (employment legislation and TUPE experience within the Republic of Ireland would be an advantage, but not essential). Work Experience 2 years of recent HR employee relations specialist experience in a contact centre environment, or 3 years of recent HR employee relations specialist experience in another high-paced industry, or 4 years of HR generalist experience in any industry Experience of dealing with ACAS; and employment tribunal claims. Desirable Certifications : Prior mediation training / certified mediator Competencies and Specific Skills: Takes responsibility for own performance Works on own initiative Tactical mindset Compassionate Achievement driven Excellent analytical ability Exceptional attention to detail Excellent communication skills - verbal and written Excellent influencing and negotiation skills Flexibility Resourceful Committed TP brand ambassador Courageous Empathetic Lives and breathes the company values Self-motivated Team player Creative thinker Confident to challenge Advanced levels of resilience and focus Continuous improvement mindset Excellent organisational skills Priority management skills Credible Trustworthy Dependable Courageous Empathetic
May 01, 2026
Full time
Job Title: HR Employee Relations Specialist Department: People Operations/ HR Reports to : Employee Relations Manager Location: Site based, any TP UK location or Work from home Contract Type: Permanent Salary: Up to £34,000.00 depending on experience (based on 40 hours per week) Management Responsibility: None Travel Required : Occasional Our Employee Relations Purpose & Vision: Our HR Employee Relations division is here to help create an organisation where people are truly at its heart, by embedding an ethos of "We acknowledge, we support, we move forward". We achieve this by ensuring our Employee Relations approaches are progressive, challenge the status quo and remove bureaucracy. Providing deep Employee Relations insights and expertise to better inform and educate managers across the business will, at all levels, encourage better and safer decision making and smoother implementation of large-scale change, reducing risk to individuals and to the business. Our principal aim is to solidify HR Employee Relations ("HRER") as a trusted source of expertise in all employee relations matters, working to improve employee experience and reduce business risk. Job Summary / Overview The HR Employee Relations Specialist role will be the primary point of contact in providing best in class expertise and advice for complex cases across all employee relations matters ranging from employee wellbeing & support, to discipline & grievance, to industrial relations & litigation. The HR Employee Relations specialist will, with the mentoring of the ER Manager, also assist and take on responsibility for managing Employment Tribunal claims received from liaising and negotiating with ACAS / LRA to reach resolutions, to drafting employment tribunal responses, helping to prepare legal arguments for employment tribunal proceedings and ensuring all case management deadlines are met, including witness statement collation and bundle of evidence documentation. The successful candidate will provide a superior level of practical advice, guidance and support to employees and managers across the full spectrum of Employee Relations disciplines including:grievance, disciplinary, absencemanagement, performance managementand employee wellbeing and support. Main Job Requirements Education and Specific Training: Formal qualification in a HR-related area, or working towards one, such as Certificate in Human Resource Practice, or degree in HR Management, or similar. OR equivalent employee relations experience (which remains current); Membership of CIPD, or similar, is preferable; Up to date employment law knowledge for UK and Northern Ireland, knowledge of Republic of Ireland, (employment legislation and TUPE experience within the Republic of Ireland would be an advantage, but not essential). Work Experience 2 years of recent HR employee relations specialist experience in a contact centre environment, or 3 years of recent HR employee relations specialist experience in another high-paced industry, or 4 years of HR generalist experience in any industry Experience of dealing with ACAS; and employment tribunal claims. Desirable Certifications : Prior mediation training / certified mediator Competencies and Specific Skills: Takes responsibility for own performance Works on own initiative Tactical mindset Compassionate Achievement driven Excellent analytical ability Exceptional attention to detail Excellent communication skills - verbal and written Excellent influencing and negotiation skills Flexibility Resourceful Committed TP brand ambassador Courageous Empathetic Lives and breathes the company values Self-motivated Team player Creative thinker Confident to challenge Advanced levels of resilience and focus Continuous improvement mindset Excellent organisational skills Priority management skills Credible Trustworthy Dependable Courageous Empathetic
Job Title: HR Employee Relations Specialist Department: People Operations/ HR Reports to : Employee Relations Manager Location: Site based, any TP UK location or Work from home Contract Type: Permanent Salary: Up to £34,000.00 depending on experience (based on 40 hours per week) Management Responsibility: None Travel Required : Occasional Our Employee Relations Purpose & Vision: Our HR Employee Relations division is here to help create an organisation where people are truly at its heart, by embedding an ethos of "We acknowledge, we support, we move forward". We achieve this by ensuring our Employee Relations approaches are progressive, challenge the status quo and remove bureaucracy. Providing deep Employee Relations insights and expertise to better inform and educate managers across the business will, at all levels, encourage better and safer decision making and smoother implementation of large-scale change, reducing risk to individuals and to the business. Our principal aim is to solidify HR Employee Relations ("HRER") as a trusted source of expertise in all employee relations matters, working to improve employee experience and reduce business risk. Job Summary / Overview The HR Employee Relations Specialist role will be the primary point of contact in providing best in class expertise and advice for complex cases across all employee relations matters ranging from employee wellbeing & support, to discipline & grievance, to industrial relations & litigation. The HR Employee Relations specialist will, with the mentoring of the ER Manager, also assist and take on responsibility for managing Employment Tribunal claims received from liaising and negotiating with ACAS / LRA to reach resolutions, to drafting employment tribunal responses, helping to prepare legal arguments for employment tribunal proceedings and ensuring all case management deadlines are met, including witness statement collation and bundle of evidence documentation. The successful candidate will provide a superior level of practical advice, guidance and support to employees and managers across the full spectrum of Employee Relations disciplines including:grievance, disciplinary, absencemanagement, performance managementand employee wellbeing and support. Main Job Requirements Education and Specific Training: Formal qualification in a HR-related area, or working towards one, such as Certificate in Human Resource Practice, or degree in HR Management, or similar. OR equivalent employee relations experience (which remains current); Membership of CIPD, or similar, is preferable; Up to date employment law knowledge for UK and Northern Ireland, knowledge of Republic of Ireland, (employment legislation and TUPE experience within the Republic of Ireland would be an advantage, but not essential). Work Experience 2 years of recent HR employee relations specialist experience in a contact centre environment, or 3 years of recent HR employee relations specialist experience in another high-paced industry, or 4 years of HR generalist experience in any industry Experience of dealing with ACAS; and employment tribunal claims. Desirable Certifications : Prior mediation training / certified mediator Competencies and Specific Skills: Takes responsibility for own performance Works on own initiative Tactical mindset Compassionate Achievement driven Excellent analytical ability Exceptional attention to detail Excellent communication skills - verbal and written Excellent influencing and negotiation skills Flexibility Resourceful Committed TP brand ambassador Courageous Empathetic Lives and breathes the company values Self-motivated Team player Creative thinker Confident to challenge Advanced levels of resilience and focus Continuous improvement mindset Excellent organisational skills Priority management skills Credible Trustworthy Dependable Courageous Empathetic
May 01, 2026
Full time
Job Title: HR Employee Relations Specialist Department: People Operations/ HR Reports to : Employee Relations Manager Location: Site based, any TP UK location or Work from home Contract Type: Permanent Salary: Up to £34,000.00 depending on experience (based on 40 hours per week) Management Responsibility: None Travel Required : Occasional Our Employee Relations Purpose & Vision: Our HR Employee Relations division is here to help create an organisation where people are truly at its heart, by embedding an ethos of "We acknowledge, we support, we move forward". We achieve this by ensuring our Employee Relations approaches are progressive, challenge the status quo and remove bureaucracy. Providing deep Employee Relations insights and expertise to better inform and educate managers across the business will, at all levels, encourage better and safer decision making and smoother implementation of large-scale change, reducing risk to individuals and to the business. Our principal aim is to solidify HR Employee Relations ("HRER") as a trusted source of expertise in all employee relations matters, working to improve employee experience and reduce business risk. Job Summary / Overview The HR Employee Relations Specialist role will be the primary point of contact in providing best in class expertise and advice for complex cases across all employee relations matters ranging from employee wellbeing & support, to discipline & grievance, to industrial relations & litigation. The HR Employee Relations specialist will, with the mentoring of the ER Manager, also assist and take on responsibility for managing Employment Tribunal claims received from liaising and negotiating with ACAS / LRA to reach resolutions, to drafting employment tribunal responses, helping to prepare legal arguments for employment tribunal proceedings and ensuring all case management deadlines are met, including witness statement collation and bundle of evidence documentation. The successful candidate will provide a superior level of practical advice, guidance and support to employees and managers across the full spectrum of Employee Relations disciplines including:grievance, disciplinary, absencemanagement, performance managementand employee wellbeing and support. Main Job Requirements Education and Specific Training: Formal qualification in a HR-related area, or working towards one, such as Certificate in Human Resource Practice, or degree in HR Management, or similar. OR equivalent employee relations experience (which remains current); Membership of CIPD, or similar, is preferable; Up to date employment law knowledge for UK and Northern Ireland, knowledge of Republic of Ireland, (employment legislation and TUPE experience within the Republic of Ireland would be an advantage, but not essential). Work Experience 2 years of recent HR employee relations specialist experience in a contact centre environment, or 3 years of recent HR employee relations specialist experience in another high-paced industry, or 4 years of HR generalist experience in any industry Experience of dealing with ACAS; and employment tribunal claims. Desirable Certifications : Prior mediation training / certified mediator Competencies and Specific Skills: Takes responsibility for own performance Works on own initiative Tactical mindset Compassionate Achievement driven Excellent analytical ability Exceptional attention to detail Excellent communication skills - verbal and written Excellent influencing and negotiation skills Flexibility Resourceful Committed TP brand ambassador Courageous Empathetic Lives and breathes the company values Self-motivated Team player Creative thinker Confident to challenge Advanced levels of resilience and focus Continuous improvement mindset Excellent organisational skills Priority management skills Credible Trustworthy Dependable Courageous Empathetic
Job Title: HR Employee Relations Specialist Department: People Operations/ HR Reports to : Employee Relations Manager Location: Site based, any TP UK location or Work from home Contract Type: Permanent Salary: Up to £34,000.00 depending on experience (based on 40 hours per week) Management Responsibility: None Travel Required : Occasional Our Employee Relations Purpose & Vision: Our HR Employee Relations division is here to help create an organisation where people are truly at its heart, by embedding an ethos of "We acknowledge, we support, we move forward". We achieve this by ensuring our Employee Relations approaches are progressive, challenge the status quo and remove bureaucracy. Providing deep Employee Relations insights and expertise to better inform and educate managers across the business will, at all levels, encourage better and safer decision making and smoother implementation of large-scale change, reducing risk to individuals and to the business. Our principal aim is to solidify HR Employee Relations ("HRER") as a trusted source of expertise in all employee relations matters, working to improve employee experience and reduce business risk. Job Summary / Overview The HR Employee Relations Specialist role will be the primary point of contact in providing best in class expertise and advice for complex cases across all employee relations matters ranging from employee wellbeing & support, to discipline & grievance, to industrial relations & litigation. The HR Employee Relations specialist will, with the mentoring of the ER Manager, also assist and take on responsibility for managing Employment Tribunal claims received from liaising and negotiating with ACAS / LRA to reach resolutions, to drafting employment tribunal responses, helping to prepare legal arguments for employment tribunal proceedings and ensuring all case management deadlines are met, including witness statement collation and bundle of evidence documentation. The successful candidate will provide a superior level of practical advice, guidance and support to employees and managers across the full spectrum of Employee Relations disciplines including:grievance, disciplinary, absencemanagement, performance managementand employee wellbeing and support. Main Job Requirements Education and Specific Training: Formal qualification in a HR-related area, or working towards one, such as Certificate in Human Resource Practice, or degree in HR Management, or similar. OR equivalent employee relations experience (which remains current); Membership of CIPD, or similar, is preferable; Up to date employment law knowledge for UK and Northern Ireland, knowledge of Republic of Ireland, (employment legislation and TUPE experience within the Republic of Ireland would be an advantage, but not essential). Work Experience 2 years of recent HR employee relations specialist experience in a contact centre environment, or 3 years of recent HR employee relations specialist experience in another high-paced industry, or 4 years of HR generalist experience in any industry Experience of dealing with ACAS; and employment tribunal claims. Desirable Certifications : Prior mediation training / certified mediator Competencies and Specific Skills: Takes responsibility for own performance Works on own initiative Tactical mindset Compassionate Achievement driven Excellent analytical ability Exceptional attention to detail Excellent communication skills - verbal and written Excellent influencing and negotiation skills Flexibility Resourceful Committed TP brand ambassador Courageous Empathetic Lives and breathes the company values Self-motivated Team player Creative thinker Confident to challenge Advanced levels of resilience and focus Continuous improvement mindset Excellent organisational skills Priority management skills Credible Trustworthy Dependable Courageous Empathetic
May 01, 2026
Full time
Job Title: HR Employee Relations Specialist Department: People Operations/ HR Reports to : Employee Relations Manager Location: Site based, any TP UK location or Work from home Contract Type: Permanent Salary: Up to £34,000.00 depending on experience (based on 40 hours per week) Management Responsibility: None Travel Required : Occasional Our Employee Relations Purpose & Vision: Our HR Employee Relations division is here to help create an organisation where people are truly at its heart, by embedding an ethos of "We acknowledge, we support, we move forward". We achieve this by ensuring our Employee Relations approaches are progressive, challenge the status quo and remove bureaucracy. Providing deep Employee Relations insights and expertise to better inform and educate managers across the business will, at all levels, encourage better and safer decision making and smoother implementation of large-scale change, reducing risk to individuals and to the business. Our principal aim is to solidify HR Employee Relations ("HRER") as a trusted source of expertise in all employee relations matters, working to improve employee experience and reduce business risk. Job Summary / Overview The HR Employee Relations Specialist role will be the primary point of contact in providing best in class expertise and advice for complex cases across all employee relations matters ranging from employee wellbeing & support, to discipline & grievance, to industrial relations & litigation. The HR Employee Relations specialist will, with the mentoring of the ER Manager, also assist and take on responsibility for managing Employment Tribunal claims received from liaising and negotiating with ACAS / LRA to reach resolutions, to drafting employment tribunal responses, helping to prepare legal arguments for employment tribunal proceedings and ensuring all case management deadlines are met, including witness statement collation and bundle of evidence documentation. The successful candidate will provide a superior level of practical advice, guidance and support to employees and managers across the full spectrum of Employee Relations disciplines including:grievance, disciplinary, absencemanagement, performance managementand employee wellbeing and support. Main Job Requirements Education and Specific Training: Formal qualification in a HR-related area, or working towards one, such as Certificate in Human Resource Practice, or degree in HR Management, or similar. OR equivalent employee relations experience (which remains current); Membership of CIPD, or similar, is preferable; Up to date employment law knowledge for UK and Northern Ireland, knowledge of Republic of Ireland, (employment legislation and TUPE experience within the Republic of Ireland would be an advantage, but not essential). Work Experience 2 years of recent HR employee relations specialist experience in a contact centre environment, or 3 years of recent HR employee relations specialist experience in another high-paced industry, or 4 years of HR generalist experience in any industry Experience of dealing with ACAS; and employment tribunal claims. Desirable Certifications : Prior mediation training / certified mediator Competencies and Specific Skills: Takes responsibility for own performance Works on own initiative Tactical mindset Compassionate Achievement driven Excellent analytical ability Exceptional attention to detail Excellent communication skills - verbal and written Excellent influencing and negotiation skills Flexibility Resourceful Committed TP brand ambassador Courageous Empathetic Lives and breathes the company values Self-motivated Team player Creative thinker Confident to challenge Advanced levels of resilience and focus Continuous improvement mindset Excellent organisational skills Priority management skills Credible Trustworthy Dependable Courageous Empathetic
Job Title: HR Employee Relations Specialist Department: People Operations/ HR Reports to : Employee Relations Manager Location: Site based, any TP UK location or Work from home Contract Type: Permanent Salary: Up to £34,000.00 depending on experience (based on 40 hours per week) Management Responsibility: None Travel Required : Occasional Our Employee Relations Purpose & Vision: Our HR Employee Relations division is here to help create an organisation where people are truly at its heart, by embedding an ethos of "We acknowledge, we support, we move forward". We achieve this by ensuring our Employee Relations approaches are progressive, challenge the status quo and remove bureaucracy. Providing deep Employee Relations insights and expertise to better inform and educate managers across the business will, at all levels, encourage better and safer decision making and smoother implementation of large-scale change, reducing risk to individuals and to the business. Our principal aim is to solidify HR Employee Relations ("HRER") as a trusted source of expertise in all employee relations matters, working to improve employee experience and reduce business risk. Job Summary / Overview The HR Employee Relations Specialist role will be the primary point of contact in providing best in class expertise and advice for complex cases across all employee relations matters ranging from employee wellbeing & support, to discipline & grievance, to industrial relations & litigation. The HR Employee Relations specialist will, with the mentoring of the ER Manager, also assist and take on responsibility for managing Employment Tribunal claims received from liaising and negotiating with ACAS / LRA to reach resolutions, to drafting employment tribunal responses, helping to prepare legal arguments for employment tribunal proceedings and ensuring all case management deadlines are met, including witness statement collation and bundle of evidence documentation. The successful candidate will provide a superior level of practical advice, guidance and support to employees and managers across the full spectrum of Employee Relations disciplines including:grievance, disciplinary, absencemanagement, performance managementand employee wellbeing and support. Main Job Requirements Education and Specific Training: Formal qualification in a HR-related area, or working towards one, such as Certificate in Human Resource Practice, or degree in HR Management, or similar. OR equivalent employee relations experience (which remains current); Membership of CIPD, or similar, is preferable; Up to date employment law knowledge for UK and Northern Ireland, knowledge of Republic of Ireland, (employment legislation and TUPE experience within the Republic of Ireland would be an advantage, but not essential). Work Experience 2 years of recent HR employee relations specialist experience in a contact centre environment, or 3 years of recent HR employee relations specialist experience in another high-paced industry, or 4 years of HR generalist experience in any industry Experience of dealing with ACAS; and employment tribunal claims. Desirable Certifications : Prior mediation training / certified mediator Competencies and Specific Skills: Takes responsibility for own performance Works on own initiative Tactical mindset Compassionate Achievement driven Excellent analytical ability Exceptional attention to detail Excellent communication skills - verbal and written Excellent influencing and negotiation skills Flexibility Resourceful Committed TP brand ambassador Courageous Empathetic Lives and breathes the company values Self-motivated Team player Creative thinker Confident to challenge Advanced levels of resilience and focus Continuous improvement mindset Excellent organisational skills Priority management skills Credible Trustworthy Dependable Courageous Empathetic
May 01, 2026
Full time
Job Title: HR Employee Relations Specialist Department: People Operations/ HR Reports to : Employee Relations Manager Location: Site based, any TP UK location or Work from home Contract Type: Permanent Salary: Up to £34,000.00 depending on experience (based on 40 hours per week) Management Responsibility: None Travel Required : Occasional Our Employee Relations Purpose & Vision: Our HR Employee Relations division is here to help create an organisation where people are truly at its heart, by embedding an ethos of "We acknowledge, we support, we move forward". We achieve this by ensuring our Employee Relations approaches are progressive, challenge the status quo and remove bureaucracy. Providing deep Employee Relations insights and expertise to better inform and educate managers across the business will, at all levels, encourage better and safer decision making and smoother implementation of large-scale change, reducing risk to individuals and to the business. Our principal aim is to solidify HR Employee Relations ("HRER") as a trusted source of expertise in all employee relations matters, working to improve employee experience and reduce business risk. Job Summary / Overview The HR Employee Relations Specialist role will be the primary point of contact in providing best in class expertise and advice for complex cases across all employee relations matters ranging from employee wellbeing & support, to discipline & grievance, to industrial relations & litigation. The HR Employee Relations specialist will, with the mentoring of the ER Manager, also assist and take on responsibility for managing Employment Tribunal claims received from liaising and negotiating with ACAS / LRA to reach resolutions, to drafting employment tribunal responses, helping to prepare legal arguments for employment tribunal proceedings and ensuring all case management deadlines are met, including witness statement collation and bundle of evidence documentation. The successful candidate will provide a superior level of practical advice, guidance and support to employees and managers across the full spectrum of Employee Relations disciplines including:grievance, disciplinary, absencemanagement, performance managementand employee wellbeing and support. Main Job Requirements Education and Specific Training: Formal qualification in a HR-related area, or working towards one, such as Certificate in Human Resource Practice, or degree in HR Management, or similar. OR equivalent employee relations experience (which remains current); Membership of CIPD, or similar, is preferable; Up to date employment law knowledge for UK and Northern Ireland, knowledge of Republic of Ireland, (employment legislation and TUPE experience within the Republic of Ireland would be an advantage, but not essential). Work Experience 2 years of recent HR employee relations specialist experience in a contact centre environment, or 3 years of recent HR employee relations specialist experience in another high-paced industry, or 4 years of HR generalist experience in any industry Experience of dealing with ACAS; and employment tribunal claims. Desirable Certifications : Prior mediation training / certified mediator Competencies and Specific Skills: Takes responsibility for own performance Works on own initiative Tactical mindset Compassionate Achievement driven Excellent analytical ability Exceptional attention to detail Excellent communication skills - verbal and written Excellent influencing and negotiation skills Flexibility Resourceful Committed TP brand ambassador Courageous Empathetic Lives and breathes the company values Self-motivated Team player Creative thinker Confident to challenge Advanced levels of resilience and focus Continuous improvement mindset Excellent organisational skills Priority management skills Credible Trustworthy Dependable Courageous Empathetic
Job Title: HR Employee Relations Specialist Department: People Operations/ HR Reports to : Employee Relations Manager Location: Site based, any TP UK location or Work from home Contract Type: Permanent Salary: Up to £34,000.00 depending on experience (based on 40 hours per week) Management Responsibility: None Travel Required : Occasional Our Employee Relations Purpose & Vision: Our HR Employee Relations division is here to help create an organisation where people are truly at its heart, by embedding an ethos of "We acknowledge, we support, we move forward". We achieve this by ensuring our Employee Relations approaches are progressive, challenge the status quo and remove bureaucracy. Providing deep Employee Relations insights and expertise to better inform and educate managers across the business will, at all levels, encourage better and safer decision making and smoother implementation of large-scale change, reducing risk to individuals and to the business. Our principal aim is to solidify HR Employee Relations ("HRER") as a trusted source of expertise in all employee relations matters, working to improve employee experience and reduce business risk. Job Summary / Overview The HR Employee Relations Specialist role will be the primary point of contact in providing best in class expertise and advice for complex cases across all employee relations matters ranging from employee wellbeing & support, to discipline & grievance, to industrial relations & litigation. The HR Employee Relations specialist will, with the mentoring of the ER Manager, also assist and take on responsibility for managing Employment Tribunal claims received from liaising and negotiating with ACAS / LRA to reach resolutions, to drafting employment tribunal responses, helping to prepare legal arguments for employment tribunal proceedings and ensuring all case management deadlines are met, including witness statement collation and bundle of evidence documentation. The successful candidate will provide a superior level of practical advice, guidance and support to employees and managers across the full spectrum of Employee Relations disciplines including:grievance, disciplinary, absencemanagement, performance managementand employee wellbeing and support. Main Job Requirements Education and Specific Training: Formal qualification in a HR-related area, or working towards one, such as Certificate in Human Resource Practice, or degree in HR Management, or similar. OR equivalent employee relations experience (which remains current); Membership of CIPD, or similar, is preferable; Up to date employment law knowledge for UK and Northern Ireland, knowledge of Republic of Ireland, (employment legislation and TUPE experience within the Republic of Ireland would be an advantage, but not essential). Work Experience 2 years of recent HR employee relations specialist experience in a contact centre environment, or 3 years of recent HR employee relations specialist experience in another high-paced industry, or 4 years of HR generalist experience in any industry Experience of dealing with ACAS; and employment tribunal claims. Desirable Certifications : Prior mediation training / certified mediator Competencies and Specific Skills: Takes responsibility for own performance Works on own initiative Tactical mindset Compassionate Achievement driven Excellent analytical ability Exceptional attention to detail Excellent communication skills - verbal and written Excellent influencing and negotiation skills Flexibility Resourceful Committed TP brand ambassador Courageous Empathetic Lives and breathes the company values Self-motivated Team player Creative thinker Confident to challenge Advanced levels of resilience and focus Continuous improvement mindset Excellent organisational skills Priority management skills Credible Trustworthy Dependable Courageous Empathetic
May 01, 2026
Full time
Job Title: HR Employee Relations Specialist Department: People Operations/ HR Reports to : Employee Relations Manager Location: Site based, any TP UK location or Work from home Contract Type: Permanent Salary: Up to £34,000.00 depending on experience (based on 40 hours per week) Management Responsibility: None Travel Required : Occasional Our Employee Relations Purpose & Vision: Our HR Employee Relations division is here to help create an organisation where people are truly at its heart, by embedding an ethos of "We acknowledge, we support, we move forward". We achieve this by ensuring our Employee Relations approaches are progressive, challenge the status quo and remove bureaucracy. Providing deep Employee Relations insights and expertise to better inform and educate managers across the business will, at all levels, encourage better and safer decision making and smoother implementation of large-scale change, reducing risk to individuals and to the business. Our principal aim is to solidify HR Employee Relations ("HRER") as a trusted source of expertise in all employee relations matters, working to improve employee experience and reduce business risk. Job Summary / Overview The HR Employee Relations Specialist role will be the primary point of contact in providing best in class expertise and advice for complex cases across all employee relations matters ranging from employee wellbeing & support, to discipline & grievance, to industrial relations & litigation. The HR Employee Relations specialist will, with the mentoring of the ER Manager, also assist and take on responsibility for managing Employment Tribunal claims received from liaising and negotiating with ACAS / LRA to reach resolutions, to drafting employment tribunal responses, helping to prepare legal arguments for employment tribunal proceedings and ensuring all case management deadlines are met, including witness statement collation and bundle of evidence documentation. The successful candidate will provide a superior level of practical advice, guidance and support to employees and managers across the full spectrum of Employee Relations disciplines including:grievance, disciplinary, absencemanagement, performance managementand employee wellbeing and support. Main Job Requirements Education and Specific Training: Formal qualification in a HR-related area, or working towards one, such as Certificate in Human Resource Practice, or degree in HR Management, or similar. OR equivalent employee relations experience (which remains current); Membership of CIPD, or similar, is preferable; Up to date employment law knowledge for UK and Northern Ireland, knowledge of Republic of Ireland, (employment legislation and TUPE experience within the Republic of Ireland would be an advantage, but not essential). Work Experience 2 years of recent HR employee relations specialist experience in a contact centre environment, or 3 years of recent HR employee relations specialist experience in another high-paced industry, or 4 years of HR generalist experience in any industry Experience of dealing with ACAS; and employment tribunal claims. Desirable Certifications : Prior mediation training / certified mediator Competencies and Specific Skills: Takes responsibility for own performance Works on own initiative Tactical mindset Compassionate Achievement driven Excellent analytical ability Exceptional attention to detail Excellent communication skills - verbal and written Excellent influencing and negotiation skills Flexibility Resourceful Committed TP brand ambassador Courageous Empathetic Lives and breathes the company values Self-motivated Team player Creative thinker Confident to challenge Advanced levels of resilience and focus Continuous improvement mindset Excellent organisational skills Priority management skills Credible Trustworthy Dependable Courageous Empathetic
