CBSbutler Holdings Limited trading as CBSbutler
Salisbury, Wiltshire
Job Title: IT Service Management, Service Architecture & Business Analysis Lead Location: Salisbury Clearance Requirement: Current SC Clearance Rates: 500 to 575 per day Duration: 9 months + Overview: We're looking for a highly capable IT Service Management, Service Architecture & Business Analysis Lead to support a complex transformation programme. This role blends strategic service design, ITSM leadership, and business change into a single, high-impact function. You'll help shape how services are defined, managed, and evolved across a secure and mission-critical environment. Key Responsibilities: ITSM Strategy & Implementation: Define and deliver a robust, scalable IT Service Management (ITSM) strategy that aligns with business priorities and supports long-term service maturity. Service Architecture: Develop and maintain a service architecture model that ensures consistency, reusability, and integration across services and platforms. Define service models, ownership structures, and lifecycle states in line with ITIL best practice. Organisational Design for Service Delivery: Create and manage a fit-for-purpose ITSM organisational structure to support efficient and effective service operation and governance. Business Analysis & Change: Drive discovery and analysis efforts to capture technical and business requirements. Lead structured change initiatives ensuring stakeholder alignment and adoption. Stakeholder Management: Engage across technical and operational teams to ensure service design, transition, and delivery meet evolving customer and business needs. Project Delivery: Support or lead project delivery using PRINCE2 or APMP-aligned methodologies, ensuring outcomes remain on track and aligned to strategic goals. Process & Service Design Modelling: Use tools such as Microsoft Visio to design and document services, processes, and architectural views. Essential Skills & Experience: Strong experience in developing and managing enterprise-grade ITSM strategies in complex or secure environments. Demonstrable experience in Service Architecture - including service modelling, definition, and governance. Proficient in Business Analysis techniques with a track record of managing change initiatives. Expert-level use of Microsoft Visio for process and architectural modelling. Accredited in ITIL v4 with practical implementation experience. Project delivery experience with PRINCE2 and/or APMP certification. Effective communicator with strong stakeholder engagement and influencing skills. Desirable: Background in Defence, Government, or highly regulated sectors. Familiarity with enterprise ITSM tools (e.g., ServiceNow, BMC Remedy). Experience designing or managing services in high-assurance, mission-critical contexts.
Jul 16, 2025
Contractor
Job Title: IT Service Management, Service Architecture & Business Analysis Lead Location: Salisbury Clearance Requirement: Current SC Clearance Rates: 500 to 575 per day Duration: 9 months + Overview: We're looking for a highly capable IT Service Management, Service Architecture & Business Analysis Lead to support a complex transformation programme. This role blends strategic service design, ITSM leadership, and business change into a single, high-impact function. You'll help shape how services are defined, managed, and evolved across a secure and mission-critical environment. Key Responsibilities: ITSM Strategy & Implementation: Define and deliver a robust, scalable IT Service Management (ITSM) strategy that aligns with business priorities and supports long-term service maturity. Service Architecture: Develop and maintain a service architecture model that ensures consistency, reusability, and integration across services and platforms. Define service models, ownership structures, and lifecycle states in line with ITIL best practice. Organisational Design for Service Delivery: Create and manage a fit-for-purpose ITSM organisational structure to support efficient and effective service operation and governance. Business Analysis & Change: Drive discovery and analysis efforts to capture technical and business requirements. Lead structured change initiatives ensuring stakeholder alignment and adoption. Stakeholder Management: Engage across technical and operational teams to ensure service design, transition, and delivery meet evolving customer and business needs. Project Delivery: Support or lead project delivery using PRINCE2 or APMP-aligned methodologies, ensuring outcomes remain on track and aligned to strategic goals. Process & Service Design Modelling: Use tools such as Microsoft Visio to design and document services, processes, and architectural views. Essential Skills & Experience: Strong experience in developing and managing enterprise-grade ITSM strategies in complex or secure environments. Demonstrable experience in Service Architecture - including service modelling, definition, and governance. Proficient in Business Analysis techniques with a track record of managing change initiatives. Expert-level use of Microsoft Visio for process and architectural modelling. Accredited in ITIL v4 with practical implementation experience. Project delivery experience with PRINCE2 and/or APMP certification. Effective communicator with strong stakeholder engagement and influencing skills. Desirable: Background in Defence, Government, or highly regulated sectors. Familiarity with enterprise ITSM tools (e.g., ServiceNow, BMC Remedy). Experience designing or managing services in high-assurance, mission-critical contexts.
Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Are you a visionary thinker with a passion for driving organisational change and innovation? Are you fascinated by the intricate workings of businesses and eager to help customers navigate complex challenges? Then we have a unique opportunity for you as a Business Strategy Consultant. In this role, you will lead and guide dynamic consulting projects that involve strategic planning, organisational restructuring, and effective management to optimise business efficiencies. You will work collaboratively with senior management at customer organisations, analysing their businesses and providing innovative recommendations for enhancements and improvements. As a Business Strategy Consultant, you will have the opportunity to make a real impact. You will build strong relationships with customers, conducting interviews and gathering relevant data to gain invaluable insights into their organisations. You will conduct market research, analysing industry trends and evaluating the market landscape to identify growth opportunities and mitigate risks. With your keen eye for detail, you will assess the customer's current business operations, processes, and systems to identify areas for improvement and drive lasting change. Using your understanding of the customer's unique needs and goals, you will develop comprehensive strategies and action plans that drive transformative results. But the job doesn't end there - you will also monitor the progress of implemented strategies and measure their impact on key performance indicators (KPIs), ensuring that your customers achieve the best possible outcomes. Our consultants are restless for innovation. They are at the edge of technology, changing the way our customers implement business solutions - so, if you're a problem-solver, an innovative thinker, and a self-starter with a passion high impact assignments which align technology to business outcomes, then we want to hear from you! Apply today to join our dynamic team that has a host of exciting projects and customers waiting for you to work with them to solve complex transformation puzzles through technology. Your Future at Kyndryl As a Business Strategy Consultant at Kyndryl you will join the Kyndryl Consultant Profession, working with other Kyndryl Consultants, Architects, Project Managers, and cross-functional Technical Subject Matter Experts - presenting unlimited opportunities with unmatched support through our investment in your learning, training, and career growth. Who You Are You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritises customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others. Key responsibilities: Navigate complex organisational structures to effectively deliver OCM solutions. Contribute to business growth by supporting proposal development and client presentations, collaborating with internal stakeholders. Support the UK&I OCM Director in developing the OCM practice. Design Change & Adoption solutions unique to the customer's needs, adopting and adapting the Global OCM service offering. Adhere to project governance and reporting requirements. Lead and manage high-impact OCM initiatives and become the Change Lead assigned to manage client engagements and manage the required OCM team to deliver success, to budget and time. Mentor and coach team members to ensure high-quality OCM delivery. Contribute to the continuous improvement of OCM methodologies and tools. Required Skills and Experience: Bachelor's degree. 10+ years of OCM Change Management experience in consulting, preferably technology consulting in core OCM workstreams such as Change Management, Communications, Learning and Change Leadership. Strong consulting skills, including strategic thinking and problem-solving. Effective communication and presentation skills and ability to self-produce impactful and engaging content. Ability to build strong relationships with clients and stakeholders both internal and external (customers). Familiarity with project management methodologies & Change delivery frameworks. Familiarity or experience with Target Operating Model transitions. Experience designing and delivering core Change deliverables such as, Stakeholder Analysis, Communication strategy / plans / campaign execution, Change Strategies, Change Impacts Management, Change Network Management, Training programs, and Change measurement. Strong analytical and organisational skills. Relevant OCM certifications (e.g., Prosci, AIP, APMG). Preferred Skills and Experience: Experience in consulting pre-sales activities such as RFP and business development work. Master's degree in Organisational Change Management or related field. Experience with IT managed services and IT infrastructure services. Experience with digital communication and training tools. Technical certifications (ITIL, Agile, etc.). Experience in Agile, DevOps, or cloud transformation environments. Familiarity with tools like Microsoft 365, ServiceNow, Jira, or OCM platforms. Being You Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Jul 15, 2025
Full time
Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Are you a visionary thinker with a passion for driving organisational change and innovation? Are you fascinated by the intricate workings of businesses and eager to help customers navigate complex challenges? Then we have a unique opportunity for you as a Business Strategy Consultant. In this role, you will lead and guide dynamic consulting projects that involve strategic planning, organisational restructuring, and effective management to optimise business efficiencies. You will work collaboratively with senior management at customer organisations, analysing their businesses and providing innovative recommendations for enhancements and improvements. As a Business Strategy Consultant, you will have the opportunity to make a real impact. You will build strong relationships with customers, conducting interviews and gathering relevant data to gain invaluable insights into their organisations. You will conduct market research, analysing industry trends and evaluating the market landscape to identify growth opportunities and mitigate risks. With your keen eye for detail, you will assess the customer's current business operations, processes, and systems to identify areas for improvement and drive lasting change. Using your understanding of the customer's unique needs and goals, you will develop comprehensive strategies and action plans that drive transformative results. But the job doesn't end there - you will also monitor the progress of implemented strategies and measure their impact on key performance indicators (KPIs), ensuring that your customers achieve the best possible outcomes. Our consultants are restless for innovation. They are at the edge of technology, changing the way our customers implement business solutions - so, if you're a problem-solver, an innovative thinker, and a self-starter with a passion high impact assignments which align technology to business outcomes, then we want to hear from you! Apply today to join our dynamic team that has a host of exciting projects and customers waiting for you to work with them to solve complex transformation puzzles through technology. Your Future at Kyndryl As a Business Strategy Consultant at Kyndryl you will join the Kyndryl Consultant Profession, working with other Kyndryl Consultants, Architects, Project Managers, and cross-functional Technical Subject Matter Experts - presenting unlimited opportunities with unmatched support through our investment in your learning, training, and career growth. Who You Are You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritises customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others. Key responsibilities: Navigate complex organisational structures to effectively deliver OCM solutions. Contribute to business growth by supporting proposal development and client presentations, collaborating with internal stakeholders. Support the UK&I OCM Director in developing the OCM practice. Design Change & Adoption solutions unique to the customer's needs, adopting and adapting the Global OCM service offering. Adhere to project governance and reporting requirements. Lead and manage high-impact OCM initiatives and become the Change Lead assigned to manage client engagements and manage the required OCM team to deliver success, to budget and time. Mentor and coach team members to ensure high-quality OCM delivery. Contribute to the continuous improvement of OCM methodologies and tools. Required Skills and Experience: Bachelor's degree. 10+ years of OCM Change Management experience in consulting, preferably technology consulting in core OCM workstreams such as Change Management, Communications, Learning and Change Leadership. Strong consulting skills, including strategic thinking and problem-solving. Effective communication and presentation skills and ability to self-produce impactful and engaging content. Ability to build strong relationships with clients and stakeholders both internal and external (customers). Familiarity with project management methodologies & Change delivery frameworks. Familiarity or experience with Target Operating Model transitions. Experience designing and delivering core Change deliverables such as, Stakeholder Analysis, Communication strategy / plans / campaign execution, Change Strategies, Change Impacts Management, Change Network Management, Training programs, and Change measurement. Strong analytical and organisational skills. Relevant OCM certifications (e.g., Prosci, AIP, APMG). Preferred Skills and Experience: Experience in consulting pre-sales activities such as RFP and business development work. Master's degree in Organisational Change Management or related field. Experience with IT managed services and IT infrastructure services. Experience with digital communication and training tools. Technical certifications (ITIL, Agile, etc.). Experience in Agile, DevOps, or cloud transformation environments. Familiarity with tools like Microsoft 365, ServiceNow, Jira, or OCM platforms. Being You Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Location: London or Edinburgh At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. The opportunity We believe that culture is a very special thing and place it at the core of everything we do. It enables our people to thrive personally and professionally and ensures the highest quality of service to our clients. We listen, we adapt, and we respect individual contributions and differences. You'll join a collaborative, inclusive, growing team that is looking for ideas and energy to continue to support our clients' digital transformation programmes by delivering strategic change and solutions on the ServiceNow platform. It's an energising role, in which you'll have plenty of opportunities to deliver great solutions and support the wider team with your knowledge and experience. It will allow you to have the flexibility to configure and lead on projects, giving you the ability to ensure you are up to date on ServiceNow. As you do, we'll support you in developing your ServiceNow, consultancy, analytical skills - along with relationships that help shape your career. Your key responsibilities Here, you'll work with a portfolio of clients, each with their own backgrounds, strengths, and ambitions where we transform IT, HR, Customer Service, Facilities, Risk, Legal or other capabilities through the ServiceNow platform. As a Senior Consultant, you will work within a team to help clients achieve business results through the application of technical solutions. You will be able to contribute to the delivery of quality, insightful solutions and balance priorities. As a key part of the team you will: Work on a range of projects / initiatives to deliver value and successful outcomes to our customers through the ServiceNow platform and products suite including; IRM Assist in workshops and 1-2-1 sessions using the platform to understand client challenges and demonstrate the potential solutions and outcomes Develop and contribute technically and functionally to solutions and sales Work with EY colleagues to support the development team within our customers to allow them to reach potential and ensure they deliver outstanding outcomes and quality experiences Contribute to ways of working to ensure the development is delivered in a fun, inclusive, positive, and energetic way Work with the team to set the assurance standards throughout the development lifecycle Meet and manage deadlines individually, and as part of the team Start developing relationships with clients; using your expertise to positively impact engagements and stakeholders Participate in knowledge sharing and good practice development, working with the UK, EMEA and Global teams Coach and mentor junior team members, acting as a positive role model Skills and Attributes for Success You will thrive in this role if you possess an open and inclusive mindset that values growth and collaboration. Communication is one of your strengths, as you are confident in your ability to engage with individuals at various levels. We are looking for you to build strong relationships both internally and externally that will leave a lasting impression. You understand that challenges are part of the journey, including dealing with skepticism. Your resilience shines through as you collaborate, seek support, and use your persuasive and influential skills, all while considering genuine concerns. Your initiative allows you to work effectively both independently and within a team. You are adaptable, tailoring your approach to meet the diverse needs of clients and their cultural backgrounds. Given that our clients are based in the UK and around the world, your flexibility to travel in line with work demands is essential. To qualify for the role you must have some or all of the following: ServiceNow technical experience A proven track record of implementing ServiceNow, delivering to deadlines and milestones ServiceNow Certified Administrator with ServiceNow CIS in one or more ServiceNow modules (ideally GRC and / or HR) Demonstrable evidence of delivering real and sustainable ServiceNow solutions Relevant professional experience, including for example previous work with a Big 4, global management consultancy firm, niche consultancy or performed an in-house role in which you gained exposure to ServiceNow projects and broader Digital Transformation programmes Experience of Financial Services across Banking, Insurance or Wealth Asset Management Experience with broader ServiceNow solutions and / or other SaaS / PaaS tools What we look for We seek individuals who possess a strong sense of integrity and the ability to work collaboratively with a diverse group of people, and who importantly have a mindset focused on continuous learning and growth. What we offer We offer a competitive remuneration package where you'll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer: Continuous learning: You'll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We'll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We'll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs. If you can demonstrate that you meet the criteria above, please contact us as soon as possible. The exceptional EY experience. It's yours to build.
Feb 21, 2025
Full time
Location: London or Edinburgh At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. The opportunity We believe that culture is a very special thing and place it at the core of everything we do. It enables our people to thrive personally and professionally and ensures the highest quality of service to our clients. We listen, we adapt, and we respect individual contributions and differences. You'll join a collaborative, inclusive, growing team that is looking for ideas and energy to continue to support our clients' digital transformation programmes by delivering strategic change and solutions on the ServiceNow platform. It's an energising role, in which you'll have plenty of opportunities to deliver great solutions and support the wider team with your knowledge and experience. It will allow you to have the flexibility to configure and lead on projects, giving you the ability to ensure you are up to date on ServiceNow. As you do, we'll support you in developing your ServiceNow, consultancy, analytical skills - along with relationships that help shape your career. Your key responsibilities Here, you'll work with a portfolio of clients, each with their own backgrounds, strengths, and ambitions where we transform IT, HR, Customer Service, Facilities, Risk, Legal or other capabilities through the ServiceNow platform. As a Senior Consultant, you will work within a team to help clients achieve business results through the application of technical solutions. You will be able to contribute to the delivery of quality, insightful solutions and balance priorities. As a key part of the team you will: Work on a range of projects / initiatives to deliver value and successful outcomes to our customers through the ServiceNow platform and products suite including; IRM Assist in workshops and 1-2-1 sessions using the platform to understand client challenges and demonstrate the potential solutions and outcomes Develop and contribute technically and functionally to solutions and sales Work with EY colleagues to support the development team within our customers to allow them to reach potential and ensure they deliver outstanding outcomes and quality experiences Contribute to ways of working to ensure the development is delivered in a fun, inclusive, positive, and energetic way Work with the team to set the assurance standards throughout the development lifecycle Meet and manage deadlines individually, and as part of the team Start developing relationships with clients; using your expertise to positively impact engagements and stakeholders Participate in knowledge sharing and good practice development, working with the UK, EMEA and Global teams Coach and mentor junior team members, acting as a positive role model Skills and Attributes for Success You will thrive in this role if you possess an open and inclusive mindset that values growth and collaboration. Communication is one of your strengths, as you are confident in your ability to engage with individuals at various levels. We are looking for you to build strong relationships both internally and externally that will leave a lasting impression. You understand that challenges are part of the journey, including dealing with skepticism. Your resilience shines through as you collaborate, seek support, and use your persuasive and influential skills, all while considering genuine concerns. Your initiative allows you to work effectively both independently and within a team. You are adaptable, tailoring your approach to meet the diverse needs of clients and their cultural backgrounds. Given that our clients are based in the UK and around the world, your flexibility to travel in line with work demands is essential. To qualify for the role you must have some or all of the following: ServiceNow technical experience A proven track record of implementing ServiceNow, delivering to deadlines and milestones ServiceNow Certified Administrator with ServiceNow CIS in one or more ServiceNow modules (ideally GRC and / or HR) Demonstrable evidence of delivering real and sustainable ServiceNow solutions Relevant professional experience, including for example previous work with a Big 4, global management consultancy firm, niche consultancy or performed an in-house role in which you gained exposure to ServiceNow projects and broader Digital Transformation programmes Experience of Financial Services across Banking, Insurance or Wealth Asset Management Experience with broader ServiceNow solutions and / or other SaaS / PaaS tools What we look for We seek individuals who possess a strong sense of integrity and the ability to work collaboratively with a diverse group of people, and who importantly have a mindset focused on continuous learning and growth. What we offer We offer a competitive remuneration package where you'll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer: Continuous learning: You'll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We'll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We'll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs. If you can demonstrate that you meet the criteria above, please contact us as soon as possible. The exceptional EY experience. It's yours to build.
Hey there. Thanks for clicking through. The job title might look the same, but life at UP3 is definitely not. For the next 2 mins we ask you to clear your mind, forget what you think you know about working for a ServiceNow partner and allow us to showcase what life at UP3 looks like. You re likely to be reading this if you currently work in the ServiceNow ecosystem and are starting to tentatively look around, or you know someone working for the wrong ServiceNow partner (and will share this with them, thanks!) We know the pain points, the reasons you re looking for better. Career Growth Higher Salary or Better Benefits Job Dissatisfaction Better Work-Life Balance Toxic Work Environment Company Values and Ethics Better Leadership or Management And we are proud to have addressed each and every one. Since 2016 we ve been building the best ServiceNow place to work. There are other ServiceNow partners, where you ve currently set up shop, BUT no one does it like UP3. Here s Why: Great Place to Work Certified 2023 & 2024 Best Workplace for Women 2023 & 2024 Best Workplaces for Well Being 2023 & 2024 Best Workplaces in Consulting & Professional Services 2023 & 2024 Best Workplaces for Development Welcome to UP3: We are an award-winning Elite ServiceNow Partner that s rapidly growing at a rate of 45% YoY growth. We deliver best-in-class managed services for customers using the platform including the likes of National Highways, HS2, Avanti West Coast (rail), Southeastern (rail) Nuffield Health, White & Case / HFW / Clyde & Co / Simmons & Simmons (all global law firms). Don t be fooled - we may be best in class , scaling rapidly and working with some powerhouse customers but our values are embraced by the entire team: No one is above making the tea or watering the plants. Do the right thing by the customer. Always. No room for egos, politics or gossip. We're a team. Take pride in sharing what you know. If you see something that needs doing, roll up your sleeves and get it done. Remember, at some point, you did something for the first time. Does this sound like the kind of place where you can be happy and thrive? If so, we d love to discuss our amazing new Account Manager opportunity with you. Role Overview: In this role, you'll be the go-to guru for keeping our customers happy, making sure they re getting top-notch service and support every step of the way. You'll build awesome relationships with key players, lead regular check-ins, boost customer engagement, and spot opportunities for growth. Working in our fast-paced, rapidly expanding company, you'll team up with different departments to ensure our clients get the absolute best out of their ServiceNow investments and feel great about it! Customer Champion: You ll be the relationship rockstar, building and nurturing strong connections with key stakeholders in our customer base. From leading regular check-ins to making sure our service delivery is always on point, you'll be the one keeping everything running smoothly and our clients smiling. You ll also be on the lookout for exciting growth opportunities whether it's through cross-selling or upselling, you'll help our customers discover more ways to thrive. As the go-to person for any customer questions or challenges, you'll ensure quick, hassle-free solutions. Working hand-in-hand with our amazing teams like Technical Consultants, Architects, and Engagement Managers, you ll craft creative, tailored solutions that wow our clients. Plus, you ll keep a close eye on customer engagement, continually driving improvements, managing contract renewals, and collaborating with marketing and sales to cook up strategies that keep our customers coming back for more. About You: You do not need to meet every single criteria below to apply; please submit your CV if you think you'd be a good fit for the role. Proven experience in account management or customer success roles within a ServiceNow partner business. Excellent interpersonal and communication skills, with the ability to build rapport with stakeholders at all levels. A track record of successfully managing and growing customer accounts. Strong problem-solving skills, with a proactive approach to identifying and addressing client needs. Ability to manage multiple client relationships simultaneously and prioritise tasks effectively. Strong negotiation and contract management experience. Customer-focused mindset with a passion for delivering an outstanding client experience. As well as a competitive salary and hybrid working, we offer a wide range of progressive benefits you ll love: £70,000 base £125,000 OTE Vitality health insurance, GP & Bupa dental care Life Insurance £250 work from home set-up allowance 4% employee pension 25 days holiday (more with tenure) Progressive parental leave policies Comprehensive training and development The Ministry - The coolest offices in London (3 days in the office) Onsite-Gym Ready to Embark on This Epic Adventure? Ready to be Happy? We can t wait to hear from you. Love from the UP3 team. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Feb 20, 2025
Full time
Hey there. Thanks for clicking through. The job title might look the same, but life at UP3 is definitely not. For the next 2 mins we ask you to clear your mind, forget what you think you know about working for a ServiceNow partner and allow us to showcase what life at UP3 looks like. You re likely to be reading this if you currently work in the ServiceNow ecosystem and are starting to tentatively look around, or you know someone working for the wrong ServiceNow partner (and will share this with them, thanks!) We know the pain points, the reasons you re looking for better. Career Growth Higher Salary or Better Benefits Job Dissatisfaction Better Work-Life Balance Toxic Work Environment Company Values and Ethics Better Leadership or Management And we are proud to have addressed each and every one. Since 2016 we ve been building the best ServiceNow place to work. There are other ServiceNow partners, where you ve currently set up shop, BUT no one does it like UP3. Here s Why: Great Place to Work Certified 2023 & 2024 Best Workplace for Women 2023 & 2024 Best Workplaces for Well Being 2023 & 2024 Best Workplaces in Consulting & Professional Services 2023 & 2024 Best Workplaces for Development Welcome to UP3: We are an award-winning Elite ServiceNow Partner that s rapidly growing at a rate of 45% YoY growth. We deliver best-in-class managed services for customers using the platform including the likes of National Highways, HS2, Avanti West Coast (rail), Southeastern (rail) Nuffield Health, White & Case / HFW / Clyde & Co / Simmons & Simmons (all global law firms). Don t be fooled - we may be best in class , scaling rapidly and working with some powerhouse customers but our values are embraced by the entire team: No one is above making the tea or watering the plants. Do the right thing by the customer. Always. No room for egos, politics or gossip. We're a team. Take pride in sharing what you know. If you see something that needs doing, roll up your sleeves and get it done. Remember, at some point, you did something for the first time. Does this sound like the kind of place where you can be happy and thrive? If so, we d love to discuss our amazing new Account Manager opportunity with you. Role Overview: In this role, you'll be the go-to guru for keeping our customers happy, making sure they re getting top-notch service and support every step of the way. You'll build awesome relationships with key players, lead regular check-ins, boost customer engagement, and spot opportunities for growth. Working in our fast-paced, rapidly expanding company, you'll team up with different departments to ensure our clients get the absolute best out of their ServiceNow investments and feel great about it! Customer Champion: You ll be the relationship rockstar, building and nurturing strong connections with key stakeholders in our customer base. From leading regular check-ins to making sure our service delivery is always on point, you'll be the one keeping everything running smoothly and our clients smiling. You ll also be on the lookout for exciting growth opportunities whether it's through cross-selling or upselling, you'll help our customers discover more ways to thrive. As the go-to person for any customer questions or challenges, you'll ensure quick, hassle-free solutions. Working hand-in-hand with our amazing teams like Technical Consultants, Architects, and Engagement Managers, you ll craft creative, tailored solutions that wow our clients. Plus, you ll keep a close eye on customer engagement, continually driving improvements, managing contract renewals, and collaborating with marketing and sales to cook up strategies that keep our customers coming back for more. About You: You do not need to meet every single criteria below to apply; please submit your CV if you think you'd be a good fit for the role. Proven experience in account management or customer success roles within a ServiceNow partner business. Excellent interpersonal and communication skills, with the ability to build rapport with stakeholders at all levels. A track record of successfully managing and growing customer accounts. Strong problem-solving skills, with a proactive approach to identifying and addressing client needs. Ability to manage multiple client relationships simultaneously and prioritise tasks effectively. Strong negotiation and contract management experience. Customer-focused mindset with a passion for delivering an outstanding client experience. As well as a competitive salary and hybrid working, we offer a wide range of progressive benefits you ll love: £70,000 base £125,000 OTE Vitality health insurance, GP & Bupa dental care Life Insurance £250 work from home set-up allowance 4% employee pension 25 days holiday (more with tenure) Progressive parental leave policies Comprehensive training and development The Ministry - The coolest offices in London (3 days in the office) Onsite-Gym Ready to Embark on This Epic Adventure? Ready to be Happy? We can t wait to hear from you. Love from the UP3 team. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description Work matters. It's where we spend a third of our lives. And the workplace of the future is going to be a great place. We're dedicated to bringing that to life for people everywhere. That's why we put people at the heart of everything we do. People matter. Our people have a passion for learning, building, and innovating. Whether you're an engineer, a sales professional, a finance professional, or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow. We are currently seeking a Digital Solution Consultant (SC) to join the rapidly growing Presales Digital team. As an SC, you will provide expert level technical and business solution consultancy during the presales process in support of the direct sales force and partners, principally through proposal production, ServiceNow product demonstrations and the scoping and delivery of Business Value Assessments. Conveying the value of ServiceNow solutions to customers and prospects is what the Solution Consulting organization is focused on. Job Responsibilities Assist Digital Sales teams in the qualification of customer needs through discovery; Participation across the sales lifecycle on acquiring new customers; Provide mentoring and training to peers, colleagues and partners; Demonstrations of the product, both standard and tailored to prospects and existing customers; Generation of product demo scripts and scenarios and maintaining demonstration environment(s); Scoping and delivering Proof of Concept/Proof of Value engagements with prospects; Responding to Request for Information/Proposal documents; Staying current on product developments/releases to a level required for demo and POC/POV; Supporting Marketing events - user conferences, trade shows, webinars etc.; Staying current on competitive analyses and understanding differentiators between the company and its competitors; Responsible for understanding business and technical problems addressed by the products including key regulations, business drivers, evolving business needs, security etc.; In conjunction with Sales and Professional Services, conduct transition briefing - communicate commitments and expectations in preparation for deployment; Act as the ServiceNow subject matter expert at Executive briefings / marketing events; Qualifications Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 3+ years of experience in a pre-sales role in a SaaS, or PaaS environment An open and creative mind Ability to actively listen to customer requirements and provide a solution to address the customer's business issue; Being proactive without being told what to do; Ability to prioritize tasks and be efficient to minimize wasted effort; Proven ability to live up to commitments while maintaining integrity and focus on details; Demonstrated ability to learn new technology; Background in ITIL, Service Management, Asset Management, IT Management and Security Operations would be advantageous Exceptional communication and presentation skills to include technical and business concepts Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate! Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here . Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
Feb 20, 2025
Full time
Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description Work matters. It's where we spend a third of our lives. And the workplace of the future is going to be a great place. We're dedicated to bringing that to life for people everywhere. That's why we put people at the heart of everything we do. People matter. Our people have a passion for learning, building, and innovating. Whether you're an engineer, a sales professional, a finance professional, or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow. We are currently seeking a Digital Solution Consultant (SC) to join the rapidly growing Presales Digital team. As an SC, you will provide expert level technical and business solution consultancy during the presales process in support of the direct sales force and partners, principally through proposal production, ServiceNow product demonstrations and the scoping and delivery of Business Value Assessments. Conveying the value of ServiceNow solutions to customers and prospects is what the Solution Consulting organization is focused on. Job Responsibilities Assist Digital Sales teams in the qualification of customer needs through discovery; Participation across the sales lifecycle on acquiring new customers; Provide mentoring and training to peers, colleagues and partners; Demonstrations of the product, both standard and tailored to prospects and existing customers; Generation of product demo scripts and scenarios and maintaining demonstration environment(s); Scoping and delivering Proof of Concept/Proof of Value engagements with prospects; Responding to Request for Information/Proposal documents; Staying current on product developments/releases to a level required for demo and POC/POV; Supporting Marketing events - user conferences, trade shows, webinars etc.; Staying current on competitive analyses and understanding differentiators between the company and its competitors; Responsible for understanding business and technical problems addressed by the products including key regulations, business drivers, evolving business needs, security etc.; In conjunction with Sales and Professional Services, conduct transition briefing - communicate commitments and expectations in preparation for deployment; Act as the ServiceNow subject matter expert at Executive briefings / marketing events; Qualifications Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 3+ years of experience in a pre-sales role in a SaaS, or PaaS environment An open and creative mind Ability to actively listen to customer requirements and provide a solution to address the customer's business issue; Being proactive without being told what to do; Ability to prioritize tasks and be efficient to minimize wasted effort; Proven ability to live up to commitments while maintaining integrity and focus on details; Demonstrated ability to learn new technology; Background in ITIL, Service Management, Asset Management, IT Management and Security Operations would be advantageous Exceptional communication and presentation skills to include technical and business concepts Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate! Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here . Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
Technical Test Consultant Location: East London- 1 day office based per week Work Pattern: Full time/12 Month Fixed Term Contract Security Clearance: Active SC required The Company: At Amber Labs, we are a cutting-edge UK and European technology consultancy that prioritises empowering autonomy, promoting experimentation, and facilitating rapid learning to provide exceptional value to our clients. Our company culture is centred around collaboration, where all colleagues, regardless of their role, work together to minimise risk and shorten delivery times. Our team consists of highly-skilled cross-functional consultants, analysts, and support staff. The Role: We are looking for an experienced and highly skilled hands-on SC Cleared Technical Test Consultant to lead and drive our testing efforts across multiple projects. The Technical Test Consultant will be responsible for developing test scripts, working with 3 rd party suppliers, managing UAT testing, tracking defects in Jira, and supporting the Programme Test Manager. Skills Required: Test Management: Proven experience in writing Test Approaches, Test Plans, and Test Completion Reports Expertise in writing technical test scenarios , test execution, and defect logging Proficiency in using JIRA/Confluence Technologies: Experience working on ServiceNow: Develop test plans, test cases, and test scripts based on functional and technical requirements for ServiceNow applications. Execute manual and automated tests for ServiceNow implementations, including platform functionality, workflows, integrations, and customizations. Perform functional, regression, integration, UAT (User Acceptance Testing), for ServiceNow modules. Experience working on Infrastructure Voice / Video / Network : Develop and execute test plans and test cases for voice and video communication systems, ensuring they meet quality standards and customer expectations. Perform functional, integration, and system testing for both voice and video call functionality, ensuring compatibility across various devices, platforms, and networks. Conduct end-to-end testing of voice and video calls, assessing call quality and latency. Communication & Leadership: Leadership experience in coordinating UAT testing efforts Excellent communication, stakeholder management , and presentation skills, with the ability to convey technical details clearly to various audiences Strong problem-solving skills , including the ability to troubleshoot complex issues and collaborate with technical teams to drive resolutions Work closely with business analysts , and other key client stakeholders to ensure complete test coverage and resolution of technical issues which may arise. Strong experience working with 3 rd party suppliers for validating all Test Artefacts and providing sign-off Desirable Skills: Experience with Windows re-platforming , M365 , and Windows 10 to Windows 11 migration Understanding of Cloud and Infrastructure technologies knowledge of test tools and frameworks, including those for automation, performance, and manual testing Certifications: Certifications such as ISTQB are desirable. Benefits: Join a rapidly expanding start-up where personal growth is a part of our DNA. Benefit from a flexible work environment focused on deliverable outcomes. Receive private medical insurance through Aviva. Enjoy the benefits of a company pension plan through Nest. 25 days of annual leave plus UK bank holidays. Access Perkbox, a global employee rewards platform offering discounts, perks, and wellness resources. Participate in a generous employee referral program. A highly collaborative and collegial environment with opportunities for career advancement. Be encouraged to take bold steps and embrace a mindset of experimentation. Choose your preferred device, PC or Mac. Diversity & Inclusion: Here at Amber Labs, we are dedicated to fostering an inclusive and equitable workplace for all. Our commitment to diversity, equality, and inclusion includes: Valuing the unique experiences, perspectives, and backgrounds of all employees and creating an environment where everyone feels welcomed, respected, and valued. Prohibiting all forms of harassment, bullying, discrimination, and victimisation and promoting a culture of dignity and respect for all. Educating all new hires on our Diversity and Inclusion policies and ensuring they are aware of their rights and responsibilities to create a safe and inclusive workplace. By taking these steps, we are dedicated to building a workplace that reflects and celebrates the diversity of our employees and communities. What Happens Next? Our Talent Acquisition Team will be in touch to advise you on the next steps. We have a two-stage interview process for most of our consultants. In certain cases, we may include a third and final stage, which is a conversation with the company Partners. This will only be considered if deemed necessary.
Feb 20, 2025
Full time
Technical Test Consultant Location: East London- 1 day office based per week Work Pattern: Full time/12 Month Fixed Term Contract Security Clearance: Active SC required The Company: At Amber Labs, we are a cutting-edge UK and European technology consultancy that prioritises empowering autonomy, promoting experimentation, and facilitating rapid learning to provide exceptional value to our clients. Our company culture is centred around collaboration, where all colleagues, regardless of their role, work together to minimise risk and shorten delivery times. Our team consists of highly-skilled cross-functional consultants, analysts, and support staff. The Role: We are looking for an experienced and highly skilled hands-on SC Cleared Technical Test Consultant to lead and drive our testing efforts across multiple projects. The Technical Test Consultant will be responsible for developing test scripts, working with 3 rd party suppliers, managing UAT testing, tracking defects in Jira, and supporting the Programme Test Manager. Skills Required: Test Management: Proven experience in writing Test Approaches, Test Plans, and Test Completion Reports Expertise in writing technical test scenarios , test execution, and defect logging Proficiency in using JIRA/Confluence Technologies: Experience working on ServiceNow: Develop test plans, test cases, and test scripts based on functional and technical requirements for ServiceNow applications. Execute manual and automated tests for ServiceNow implementations, including platform functionality, workflows, integrations, and customizations. Perform functional, regression, integration, UAT (User Acceptance Testing), for ServiceNow modules. Experience working on Infrastructure Voice / Video / Network : Develop and execute test plans and test cases for voice and video communication systems, ensuring they meet quality standards and customer expectations. Perform functional, integration, and system testing for both voice and video call functionality, ensuring compatibility across various devices, platforms, and networks. Conduct end-to-end testing of voice and video calls, assessing call quality and latency. Communication & Leadership: Leadership experience in coordinating UAT testing efforts Excellent communication, stakeholder management , and presentation skills, with the ability to convey technical details clearly to various audiences Strong problem-solving skills , including the ability to troubleshoot complex issues and collaborate with technical teams to drive resolutions Work closely with business analysts , and other key client stakeholders to ensure complete test coverage and resolution of technical issues which may arise. Strong experience working with 3 rd party suppliers for validating all Test Artefacts and providing sign-off Desirable Skills: Experience with Windows re-platforming , M365 , and Windows 10 to Windows 11 migration Understanding of Cloud and Infrastructure technologies knowledge of test tools and frameworks, including those for automation, performance, and manual testing Certifications: Certifications such as ISTQB are desirable. Benefits: Join a rapidly expanding start-up where personal growth is a part of our DNA. Benefit from a flexible work environment focused on deliverable outcomes. Receive private medical insurance through Aviva. Enjoy the benefits of a company pension plan through Nest. 25 days of annual leave plus UK bank holidays. Access Perkbox, a global employee rewards platform offering discounts, perks, and wellness resources. Participate in a generous employee referral program. A highly collaborative and collegial environment with opportunities for career advancement. Be encouraged to take bold steps and embrace a mindset of experimentation. Choose your preferred device, PC or Mac. Diversity & Inclusion: Here at Amber Labs, we are dedicated to fostering an inclusive and equitable workplace for all. Our commitment to diversity, equality, and inclusion includes: Valuing the unique experiences, perspectives, and backgrounds of all employees and creating an environment where everyone feels welcomed, respected, and valued. Prohibiting all forms of harassment, bullying, discrimination, and victimisation and promoting a culture of dignity and respect for all. Educating all new hires on our Diversity and Inclusion policies and ensuring they are aware of their rights and responsibilities to create a safe and inclusive workplace. By taking these steps, we are dedicated to building a workplace that reflects and celebrates the diversity of our employees and communities. What Happens Next? Our Talent Acquisition Team will be in touch to advise you on the next steps. We have a two-stage interview process for most of our consultants. In certain cases, we may include a third and final stage, which is a conversation with the company Partners. This will only be considered if deemed necessary.
Hey there. Thanks for clicking through. The job title might look the same, but this opportunity is definitely not. For the next 2 mins we ask you to clear your mind, forget what you think you know about working for a ServiceNow partner and allow us to showcase what life with us looks like. You re likely to be reading this if you currently work in the ServiceNow ecosystem and are starting to tentatively look around, or you know someone working for the wrong ServiceNow partner (and will share this with them, thanks!) We know the pain points, the reasons you re looking for better. Career Growth Higher Salary or Better Benefits Job Dissatisfaction Better Work-Life Balance Toxic Work Environment Company Values and Ethics Better Leadership or Management And we are proud to have addressed each and every one. Since 2016 we ve been building the best ServiceNow place to work. There are other ServiceNow partners, where you ve currently set up shop, BUT no one does it like we do. Here s Why: Great Place to Work Certified 2023 & 2024 Best Workplace for Women 2023 & 2024 Best Workplaces for Well Being 2023 & 2024 Best Workplaces in Consulting & Professional Services 2023 & 2024 Best Workplaces for Development Who we are: We are an award-winning Elite ServiceNow Partner that s rapidly growing at a rate of 45% YoY growth. We deliver best-in-class managed services for customers using the platform including the likes of National Highways, HS2, Avanti West Coast (rail), Southeastern (rail) Nuffield Health, White & Case / HFW / Clyde & Co / Simmons & Simmons (all global law firms). Don t be fooled - we may be best in class , scaling rapidly and working with some powerhouse customers but our values are embraced by the entire team: No one is above making the tea or watering the plants. Do the right thing by the customer. Always. No room for egos, politics or gossip. We're a team. Take pride in sharing what you know. If you see something that needs doing, roll up your sleeves and get it done. Remember, at some point, you did something for the first time. Does this sound like the kind of place where you can be happy and thrive? If so, we d love to discuss our amazing new Account Manager opportunity with you. Role Overview: In this role, you'll be the go-to guru for keeping our customers happy, making sure they re getting top-notch service and support every step of the way. You'll build awesome relationships with key players, lead regular check-ins, boost customer engagement, and spot opportunities for growth. Working in our fast-paced, rapidly expanding company, you'll team up with different departments to ensure our clients get the absolute best out of their ServiceNow investments and feel great about it! Customer Champion: You ll be the relationship rockstar, building and nurturing strong connections with key stakeholders in our customer base. From leading regular check-ins to making sure our service delivery is always on point, you'll be the one keeping everything running smoothly and our clients smiling. You ll also be on the lookout for exciting growth opportunities whether it's through cross-selling or upselling, you'll help our customers discover more ways to thrive. As the go-to person for any customer questions or challenges, you'll ensure quick, hassle-free solutions. Working hand-in-hand with our amazing teams like Technical Consultants, Architects, and Engagement Managers, you ll craft creative, tailored solutions that wow our clients. Plus, you ll keep a close eye on customer engagement, continually driving improvements, managing contract renewals, and collaborating with marketing and sales to cook up strategies that keep our customers coming back for more. About You: You do not need to meet every single criteria below to apply; please submit your CV if you think you'd be a good fit for the role. Proven experience in account management or customer success roles within a ServiceNow partner business. Excellent interpersonal and communication skills, with the ability to build rapport with stakeholders at all levels. A track record of successfully managing and growing customer accounts. Strong problem-solving skills, with a proactive approach to identifying and addressing client needs. Ability to manage multiple client relationships simultaneously and prioritise tasks effectively. Strong negotiation and contract management experience. Customer-focused mindset with a passion for delivering an outstanding client experience. As well as a competitive salary and hybrid working, we offer a wide range of progressive benefits you ll love: £70,000 base £125,000 OTE Vitality health insurance, GP & Bupa dental care Life Insurance £250 work from home set-up allowance 4% employee pension 25 days holiday (more with tenure) Progressive parental leave policies Comprehensive training and development The Ministry - The coolest offices in London (3 days in the office) Onsite-Gym Ready to Embark on This Epic Adventure? Ready to be Happy? We can t wait to hear from you. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Feb 20, 2025
Full time
Hey there. Thanks for clicking through. The job title might look the same, but this opportunity is definitely not. For the next 2 mins we ask you to clear your mind, forget what you think you know about working for a ServiceNow partner and allow us to showcase what life with us looks like. You re likely to be reading this if you currently work in the ServiceNow ecosystem and are starting to tentatively look around, or you know someone working for the wrong ServiceNow partner (and will share this with them, thanks!) We know the pain points, the reasons you re looking for better. Career Growth Higher Salary or Better Benefits Job Dissatisfaction Better Work-Life Balance Toxic Work Environment Company Values and Ethics Better Leadership or Management And we are proud to have addressed each and every one. Since 2016 we ve been building the best ServiceNow place to work. There are other ServiceNow partners, where you ve currently set up shop, BUT no one does it like we do. Here s Why: Great Place to Work Certified 2023 & 2024 Best Workplace for Women 2023 & 2024 Best Workplaces for Well Being 2023 & 2024 Best Workplaces in Consulting & Professional Services 2023 & 2024 Best Workplaces for Development Who we are: We are an award-winning Elite ServiceNow Partner that s rapidly growing at a rate of 45% YoY growth. We deliver best-in-class managed services for customers using the platform including the likes of National Highways, HS2, Avanti West Coast (rail), Southeastern (rail) Nuffield Health, White & Case / HFW / Clyde & Co / Simmons & Simmons (all global law firms). Don t be fooled - we may be best in class , scaling rapidly and working with some powerhouse customers but our values are embraced by the entire team: No one is above making the tea or watering the plants. Do the right thing by the customer. Always. No room for egos, politics or gossip. We're a team. Take pride in sharing what you know. If you see something that needs doing, roll up your sleeves and get it done. Remember, at some point, you did something for the first time. Does this sound like the kind of place where you can be happy and thrive? If so, we d love to discuss our amazing new Account Manager opportunity with you. Role Overview: In this role, you'll be the go-to guru for keeping our customers happy, making sure they re getting top-notch service and support every step of the way. You'll build awesome relationships with key players, lead regular check-ins, boost customer engagement, and spot opportunities for growth. Working in our fast-paced, rapidly expanding company, you'll team up with different departments to ensure our clients get the absolute best out of their ServiceNow investments and feel great about it! Customer Champion: You ll be the relationship rockstar, building and nurturing strong connections with key stakeholders in our customer base. From leading regular check-ins to making sure our service delivery is always on point, you'll be the one keeping everything running smoothly and our clients smiling. You ll also be on the lookout for exciting growth opportunities whether it's through cross-selling or upselling, you'll help our customers discover more ways to thrive. As the go-to person for any customer questions or challenges, you'll ensure quick, hassle-free solutions. Working hand-in-hand with our amazing teams like Technical Consultants, Architects, and Engagement Managers, you ll craft creative, tailored solutions that wow our clients. Plus, you ll keep a close eye on customer engagement, continually driving improvements, managing contract renewals, and collaborating with marketing and sales to cook up strategies that keep our customers coming back for more. About You: You do not need to meet every single criteria below to apply; please submit your CV if you think you'd be a good fit for the role. Proven experience in account management or customer success roles within a ServiceNow partner business. Excellent interpersonal and communication skills, with the ability to build rapport with stakeholders at all levels. A track record of successfully managing and growing customer accounts. Strong problem-solving skills, with a proactive approach to identifying and addressing client needs. Ability to manage multiple client relationships simultaneously and prioritise tasks effectively. Strong negotiation and contract management experience. Customer-focused mindset with a passion for delivering an outstanding client experience. As well as a competitive salary and hybrid working, we offer a wide range of progressive benefits you ll love: £70,000 base £125,000 OTE Vitality health insurance, GP & Bupa dental care Life Insurance £250 work from home set-up allowance 4% employee pension 25 days holiday (more with tenure) Progressive parental leave policies Comprehensive training and development The Ministry - The coolest offices in London (3 days in the office) Onsite-Gym Ready to Embark on This Epic Adventure? Ready to be Happy? We can t wait to hear from you. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Hey there. Thanks for clicking through. The job title might look the same, but this opportunity is definitely not. For the next 2 mins we ask you to clear your mind, forget what you think you know about working for a ServiceNow partner and allow us to showcase what life with us looks like. You re likely to be reading this if you currently work in the ServiceNow ecosystem and are starting to tentatively look around, or you know someone working for the wrong ServiceNow partner (and will share this with them, thanks!) We know the pain points, the reasons you re looking for better. Career Growth Higher Salary or Better Benefits Job Dissatisfaction Better Work-Life Balance Toxic Work Environment Company Values and Ethics Better Leadership or Management And we are proud to have addressed each and every one. Since 2016 we ve been building the best ServiceNow place to work. There are other ServiceNow partners, where you ve currently set up shop, BUT no one does it like we do. Here s Why: Great Place to Work Certified 2023 & 2024 Best Workplace for Women 2023 & 2024 Best Workplaces for Well Being 2023 & 2024 Best Workplaces in Consulting & Professional Services 2023 & 2024 Best Workplaces for Development Who we are: We are an award-winning Elite ServiceNow Partner that s rapidly growing at a rate of 45% YoY growth. We deliver best-in-class managed services for customers using the platform including the likes of National Highways, HS2, Avanti West Coast (rail), Southeastern (rail) Nuffield Health, White & Case / HFW / Clyde & Co / Simmons & Simmons (all global law firms). Don t be fooled - we may be best in class , scaling rapidly and working with some powerhouse customers but our values are embraced by the entire team: No one is above making the tea or watering the plants. Do the right thing by the customer. Always. No room for egos, politics or gossip. We're a team. Take pride in sharing what you know. If you see something that needs doing, roll up your sleeves and get it done. Remember, at some point, you did something for the first time. Does this sound like the kind of place where you can be happy and thrive? If so, we d love to discuss our amazing new Account Manager opportunity with you. Role Overview: In this role, you'll be the go-to guru for keeping our customers happy, making sure they re getting top-notch service and support every step of the way. You'll build awesome relationships with key players, lead regular check-ins, boost customer engagement, and spot opportunities for growth. Working in our fast-paced, rapidly expanding company, you'll team up with different departments to ensure our clients get the absolute best out of their ServiceNow investments and feel great about it! Customer Champion: You ll be the relationship rockstar, building and nurturing strong connections with key stakeholders in our customer base. From leading regular check-ins to making sure our service delivery is always on point, you'll be the one keeping everything running smoothly and our clients smiling. You ll also be on the lookout for exciting growth opportunities whether it's through cross-selling or upselling, you'll help our customers discover more ways to thrive. As the go-to person for any customer questions or challenges, you'll ensure quick, hassle-free solutions. Working hand-in-hand with our amazing teams like Technical Consultants, Architects, and Engagement Managers, you ll craft creative, tailored solutions that wow our clients. Plus, you ll keep a close eye on customer engagement, continually driving improvements, managing contract renewals, and collaborating with marketing and sales to cook up strategies that keep our customers coming back for more. About You: You do not need to meet every single criteria below to apply; please submit your CV if you think you'd be a good fit for the role. Proven experience in account management or customer success roles within a ServiceNow partner business. Excellent interpersonal and communication skills, with the ability to build rapport with stakeholders at all levels. A track record of successfully managing and growing customer accounts. Strong problem-solving skills, with a proactive approach to identifying and addressing client needs. Ability to manage multiple client relationships simultaneously and prioritise tasks effectively. Strong negotiation and contract management experience. Customer-focused mindset with a passion for delivering an outstanding client experience. As well as a competitive salary and hybrid working, we offer a wide range of progressive benefits you ll love: £70,000 base £125,000 OTE Vitality health insurance, GP & Bupa dental care Life Insurance £250 work from home set-up allowance 4% employee pension 25 days holiday (more with tenure) Progressive parental leave policies Comprehensive training and development The Ministry - The coolest offices in London (3 days in the office) Onsite-Gym Ready to Embark on This Epic Adventure? Ready to be Happy? We can t wait to hear from you. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Feb 20, 2025
Full time
Hey there. Thanks for clicking through. The job title might look the same, but this opportunity is definitely not. For the next 2 mins we ask you to clear your mind, forget what you think you know about working for a ServiceNow partner and allow us to showcase what life with us looks like. You re likely to be reading this if you currently work in the ServiceNow ecosystem and are starting to tentatively look around, or you know someone working for the wrong ServiceNow partner (and will share this with them, thanks!) We know the pain points, the reasons you re looking for better. Career Growth Higher Salary or Better Benefits Job Dissatisfaction Better Work-Life Balance Toxic Work Environment Company Values and Ethics Better Leadership or Management And we are proud to have addressed each and every one. Since 2016 we ve been building the best ServiceNow place to work. There are other ServiceNow partners, where you ve currently set up shop, BUT no one does it like we do. Here s Why: Great Place to Work Certified 2023 & 2024 Best Workplace for Women 2023 & 2024 Best Workplaces for Well Being 2023 & 2024 Best Workplaces in Consulting & Professional Services 2023 & 2024 Best Workplaces for Development Who we are: We are an award-winning Elite ServiceNow Partner that s rapidly growing at a rate of 45% YoY growth. We deliver best-in-class managed services for customers using the platform including the likes of National Highways, HS2, Avanti West Coast (rail), Southeastern (rail) Nuffield Health, White & Case / HFW / Clyde & Co / Simmons & Simmons (all global law firms). Don t be fooled - we may be best in class , scaling rapidly and working with some powerhouse customers but our values are embraced by the entire team: No one is above making the tea or watering the plants. Do the right thing by the customer. Always. No room for egos, politics or gossip. We're a team. Take pride in sharing what you know. If you see something that needs doing, roll up your sleeves and get it done. Remember, at some point, you did something for the first time. Does this sound like the kind of place where you can be happy and thrive? If so, we d love to discuss our amazing new Account Manager opportunity with you. Role Overview: In this role, you'll be the go-to guru for keeping our customers happy, making sure they re getting top-notch service and support every step of the way. You'll build awesome relationships with key players, lead regular check-ins, boost customer engagement, and spot opportunities for growth. Working in our fast-paced, rapidly expanding company, you'll team up with different departments to ensure our clients get the absolute best out of their ServiceNow investments and feel great about it! Customer Champion: You ll be the relationship rockstar, building and nurturing strong connections with key stakeholders in our customer base. From leading regular check-ins to making sure our service delivery is always on point, you'll be the one keeping everything running smoothly and our clients smiling. You ll also be on the lookout for exciting growth opportunities whether it's through cross-selling or upselling, you'll help our customers discover more ways to thrive. As the go-to person for any customer questions or challenges, you'll ensure quick, hassle-free solutions. Working hand-in-hand with our amazing teams like Technical Consultants, Architects, and Engagement Managers, you ll craft creative, tailored solutions that wow our clients. Plus, you ll keep a close eye on customer engagement, continually driving improvements, managing contract renewals, and collaborating with marketing and sales to cook up strategies that keep our customers coming back for more. About You: You do not need to meet every single criteria below to apply; please submit your CV if you think you'd be a good fit for the role. Proven experience in account management or customer success roles within a ServiceNow partner business. Excellent interpersonal and communication skills, with the ability to build rapport with stakeholders at all levels. A track record of successfully managing and growing customer accounts. Strong problem-solving skills, with a proactive approach to identifying and addressing client needs. Ability to manage multiple client relationships simultaneously and prioritise tasks effectively. Strong negotiation and contract management experience. Customer-focused mindset with a passion for delivering an outstanding client experience. As well as a competitive salary and hybrid working, we offer a wide range of progressive benefits you ll love: £70,000 base £125,000 OTE Vitality health insurance, GP & Bupa dental care Life Insurance £250 work from home set-up allowance 4% employee pension 25 days holiday (more with tenure) Progressive parental leave policies Comprehensive training and development The Ministry - The coolest offices in London (3 days in the office) Onsite-Gym Ready to Embark on This Epic Adventure? Ready to be Happy? We can t wait to hear from you. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description We are currently seeking a Digital Solution Consultant (SC), Customer Workflows to join the rapidly growing Presales Digital team. As an SC, you will provide expert level technical and business solution consultancy during the presales process in support of the direct sales force and partners, principally through proposal production, ServiceNow product demonstrations and the scoping and delivery of Business Value Assessments. Conveying the value of ServiceNow solutions to customers and prospects is what the Solution Consulting organisation is focused on. Job Responsibilities Assist Digital Sales teams in the qualification of customer needs through discovery; Participation across the sales lifecycle on acquiring new customers; Provide mentoring and training to peers, colleagues and partners; Demonstrations of the product, both standard and tailored to prospects and existing customers; Generation of product demo scripts and scenarios and maintaining demonstration environment(s); Scoping and delivering Proof of Concept/Proof of Value engagements with prospects; Responding to Request for Information/Proposal documents; Staying current on product developments/releases to a level required for demo and POC/POV; Supporting Marketing events - user conferences, trade shows, webinars etc.; Staying current on competitive analyses and understanding differentiators between the company and its competitors; Responsible for understanding business and technical problems addressed by the products including key regulations, business drivers, evolving business needs, security etc.; In conjunction with Sales and Professional Services, conduct transition briefing - communicate commitments and expectations in preparation for deployment; Act as the ServiceNow subject matter expert at Executive briefings / marketing events; Qualifications In order to be successful in this role, we need someone who has: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 2+ years of experience in a pre-sales role in a SaaS, or PaaS environment; An open and creative mind; Ability to actively listen to customer requirements and provide a solution to address the customer's business issue; Being proactive without being told what to do; Ability to prioritise tasks and be efficient to minimise wasted effort; Proven ability to live up to commitments while maintaining integrity and focus on details; Demonstrated ability to learn new technology; Background in ITIL, Service Management, Asset Management, IT Management and Security Operations would be advantageous; Exceptional communication and presentation skills to include technical and business concepts; Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate! Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here . Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
Feb 20, 2025
Full time
Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description We are currently seeking a Digital Solution Consultant (SC), Customer Workflows to join the rapidly growing Presales Digital team. As an SC, you will provide expert level technical and business solution consultancy during the presales process in support of the direct sales force and partners, principally through proposal production, ServiceNow product demonstrations and the scoping and delivery of Business Value Assessments. Conveying the value of ServiceNow solutions to customers and prospects is what the Solution Consulting organisation is focused on. Job Responsibilities Assist Digital Sales teams in the qualification of customer needs through discovery; Participation across the sales lifecycle on acquiring new customers; Provide mentoring and training to peers, colleagues and partners; Demonstrations of the product, both standard and tailored to prospects and existing customers; Generation of product demo scripts and scenarios and maintaining demonstration environment(s); Scoping and delivering Proof of Concept/Proof of Value engagements with prospects; Responding to Request for Information/Proposal documents; Staying current on product developments/releases to a level required for demo and POC/POV; Supporting Marketing events - user conferences, trade shows, webinars etc.; Staying current on competitive analyses and understanding differentiators between the company and its competitors; Responsible for understanding business and technical problems addressed by the products including key regulations, business drivers, evolving business needs, security etc.; In conjunction with Sales and Professional Services, conduct transition briefing - communicate commitments and expectations in preparation for deployment; Act as the ServiceNow subject matter expert at Executive briefings / marketing events; Qualifications In order to be successful in this role, we need someone who has: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 2+ years of experience in a pre-sales role in a SaaS, or PaaS environment; An open and creative mind; Ability to actively listen to customer requirements and provide a solution to address the customer's business issue; Being proactive without being told what to do; Ability to prioritise tasks and be efficient to minimise wasted effort; Proven ability to live up to commitments while maintaining integrity and focus on details; Demonstrated ability to learn new technology; Background in ITIL, Service Management, Asset Management, IT Management and Security Operations would be advantageous; Exceptional communication and presentation skills to include technical and business concepts; Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate! Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here . Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
At Evri we understand that searching for your first job, your next job, or that big promotion is a huge milestone. Here at Evri we always think about what it's like to be in your position when making those big decisions. It takes courage to make change happen in your life, and we're here to help you with that. We're here for the first step, the next step, and the big step. You're not just a number to us. You've got to know you'll love working here. It's as important to us as you 'being the right fit'. We want to help you feel what it's like to work at Evri, to see the value you can bring to any of our roles, and how we can help you grow. We're never one-size-fits-all. Our careers are as unique as you are. We are looking for an Infrastructure Platform Technical Domain Expert to provide in-depth insights, driving innovation, ensuring quality solutions, and supporting the successful delivery of projects and initiatives within the specified technical domain. You will be expected to transition between an expert consultant and a hands-on delivery resource depending upon the initiative lifecycle and business requirements. Evri is leading the way in creating responsible delivery experiences for everyone, everywhere, and that's how we approach our talent development. We're a kind, ambitious and diverse team, always supporting and encouraging each other. Our people are extremely important to our business, without them we wouldn't be where we are today, striving to do the best for our customers and clients. If you like what you hear, then we'd love you to apply! You will be accountable for: Domain Expertise & Strategy Acting as a subject matter expert (SME) in the designated technical domain, staying up-to-date with the latest trends, technologies, and industry standards. Acting as the 'owner' of the technical domain, responsible for identifying features enriching opportunities, and maintaining tech currency. Ensuring your tech domain continues to operate as expected - feature, performance, security Supporting the development, communication and delivery of strategic technical roadmaps aligned with business objectives. Technical Leadership Guiding teams on best practices, methodologies, and technical solutions within the domain. Providing mentorship and training to team members to deepen their knowledge in the domain. Collaboration & Communication Working closely with cross-functional teams including developers, architects, project managers, product managers and business analysts to ensure alignment between technical solutions and business requirements. Translating complex technical concepts into understandable terms for non-technical stakeholders. Ensuring adequate technical documentation is maintained and updating these regularly. Problem Solving & Innovation Analysing complex technical challenges and proposing effective solutions. Identifying opportunities for innovation and efficiency within processes, tools, and technologies. Solution Delivery Leading the implementation of technical solutions, ensuring scalability, performance, and security. Reviewing technical designs, code, and deliverables to ensure quality and adherence to standards. Participating in planning and estimating of work. Being responsible for building a culture of Continuous Delivery at Evri. Within your domain area, ensuring use of automated standard CI/CD pipelines. Assisting in the evaluation of options and trade-offs for fulfilling requirements. Engaging with clients, partners, or internal stakeholders to understand requirements and deliver tailored solutions. Serving as a trusted advisor, providing insights and recommendations to influence decision-making. Identifying potential risks related to domain-specific technologies and propose mitigation strategies. Ensuring compliance with industry regulations, standards, and best practices. Stakeholder Engagement: Engaging with clients, partners, or internal stakeholders to understand requirements and deliver tailored solutions. Serving as a trusted advisor, providing insights and recommendations to influence decision-making. Risk Management & Compliance: Identifying potential risks related to domain-specific technologies and propose mitigation strategies. Ensuring compliance with industry regulations, standards, and best practices. To be successful in this role you will require the following A Computer Science Degree or equivalent would be advantageous. Certifications such as AWS Certified Solutions Architect would be advantageous. 8+ years of experience in backend software development, with 1+ years in lead position Proficient in AWS cloud platform, Azure is good to have. Proficient in working with Microservices, Infrastructure as Code. Hands-on experience with IaC tools like CloudFormation. Demonstrated experience with containerization (Docker, Kubernetes). Proficient in writing code using a modern language using technology such as Java, Python or equivalent. Knowledge of database solutions (SQL/NoSQL) and data warehousing technologies. Conceptual understanding of software development principles and the SDLC. Experience using AWS Technologies such as EC2, Lambda, API Gateway, EventBridge, Kinesis, ECS, CDK, Cloudwatch etc. Experience of REST API, Websockets and best practices Experience of building and maintaining CI/CD pipelines using Jenkins Experience of working with Test Driven Development and applying modern software engineering principles. Knowledge of design patterns, SOLID principles, and best practices for software development. Experience in mentoring and instructing individuals on development and delivery disciplines. Good written and verbal communication skills with the ability to present technical details to a non-technical audience. Baseline understanding and appreciation for security and privacy by design and default. General knowledge of security industry standards (NIST, PCI, ISO), best practices (ITIL), regulations (DPA), news, and other relevant Cyber Security information. Prior Experience with ticketing systems such as JIRA and ServiceNow. Experience writing technical documentation such as ADRs/LLDs, user guides, release notes etc. Why Work Here? We're constantly looking at ways to become a more inclusive and diverse employer, and our benefits package is important to us. Here's some of what we currently offer: Flexible working; work from home, or in the office - whatever suits you. You can also choose your working pattern Bonus of up to 15% if you really push the boundaries 26 days + bank holidays, as well as an option to buy and sell up to 5 days holidays Career progression framework; map out your next steps in your career Pension; 3% employer contribution on top of what you choose to commit yourself A range of discounts from our clients We also have a range of flexible benefits such as additional life assurance, critical life insurances and others to choose from In addition to this, Evri have recently launched a fantastic new benefit which allows employees to request to work from anywhere in the world for up to 90 days. At Evri, we know we only grow if our people do too. That's why we're committed to building a truly inclusive and diverse workplace where everyone can bring - and be - their whole authentic selves. We're on a journey to better represent the customers we serve around the UK. We're committed to removing barriers and ensure that each person at Evri is valued for who they are, and what they bring to our business. We are Evri. Where everyone is welcome. We're excited for the future. Let's deliver it together. JBRP1_UKTJ
Feb 20, 2025
Full time
At Evri we understand that searching for your first job, your next job, or that big promotion is a huge milestone. Here at Evri we always think about what it's like to be in your position when making those big decisions. It takes courage to make change happen in your life, and we're here to help you with that. We're here for the first step, the next step, and the big step. You're not just a number to us. You've got to know you'll love working here. It's as important to us as you 'being the right fit'. We want to help you feel what it's like to work at Evri, to see the value you can bring to any of our roles, and how we can help you grow. We're never one-size-fits-all. Our careers are as unique as you are. We are looking for an Infrastructure Platform Technical Domain Expert to provide in-depth insights, driving innovation, ensuring quality solutions, and supporting the successful delivery of projects and initiatives within the specified technical domain. You will be expected to transition between an expert consultant and a hands-on delivery resource depending upon the initiative lifecycle and business requirements. Evri is leading the way in creating responsible delivery experiences for everyone, everywhere, and that's how we approach our talent development. We're a kind, ambitious and diverse team, always supporting and encouraging each other. Our people are extremely important to our business, without them we wouldn't be where we are today, striving to do the best for our customers and clients. If you like what you hear, then we'd love you to apply! You will be accountable for: Domain Expertise & Strategy Acting as a subject matter expert (SME) in the designated technical domain, staying up-to-date with the latest trends, technologies, and industry standards. Acting as the 'owner' of the technical domain, responsible for identifying features enriching opportunities, and maintaining tech currency. Ensuring your tech domain continues to operate as expected - feature, performance, security Supporting the development, communication and delivery of strategic technical roadmaps aligned with business objectives. Technical Leadership Guiding teams on best practices, methodologies, and technical solutions within the domain. Providing mentorship and training to team members to deepen their knowledge in the domain. Collaboration & Communication Working closely with cross-functional teams including developers, architects, project managers, product managers and business analysts to ensure alignment between technical solutions and business requirements. Translating complex technical concepts into understandable terms for non-technical stakeholders. Ensuring adequate technical documentation is maintained and updating these regularly. Problem Solving & Innovation Analysing complex technical challenges and proposing effective solutions. Identifying opportunities for innovation and efficiency within processes, tools, and technologies. Solution Delivery Leading the implementation of technical solutions, ensuring scalability, performance, and security. Reviewing technical designs, code, and deliverables to ensure quality and adherence to standards. Participating in planning and estimating of work. Being responsible for building a culture of Continuous Delivery at Evri. Within your domain area, ensuring use of automated standard CI/CD pipelines. Assisting in the evaluation of options and trade-offs for fulfilling requirements. Engaging with clients, partners, or internal stakeholders to understand requirements and deliver tailored solutions. Serving as a trusted advisor, providing insights and recommendations to influence decision-making. Identifying potential risks related to domain-specific technologies and propose mitigation strategies. Ensuring compliance with industry regulations, standards, and best practices. Stakeholder Engagement: Engaging with clients, partners, or internal stakeholders to understand requirements and deliver tailored solutions. Serving as a trusted advisor, providing insights and recommendations to influence decision-making. Risk Management & Compliance: Identifying potential risks related to domain-specific technologies and propose mitigation strategies. Ensuring compliance with industry regulations, standards, and best practices. To be successful in this role you will require the following A Computer Science Degree or equivalent would be advantageous. Certifications such as AWS Certified Solutions Architect would be advantageous. 8+ years of experience in backend software development, with 1+ years in lead position Proficient in AWS cloud platform, Azure is good to have. Proficient in working with Microservices, Infrastructure as Code. Hands-on experience with IaC tools like CloudFormation. Demonstrated experience with containerization (Docker, Kubernetes). Proficient in writing code using a modern language using technology such as Java, Python or equivalent. Knowledge of database solutions (SQL/NoSQL) and data warehousing technologies. Conceptual understanding of software development principles and the SDLC. Experience using AWS Technologies such as EC2, Lambda, API Gateway, EventBridge, Kinesis, ECS, CDK, Cloudwatch etc. Experience of REST API, Websockets and best practices Experience of building and maintaining CI/CD pipelines using Jenkins Experience of working with Test Driven Development and applying modern software engineering principles. Knowledge of design patterns, SOLID principles, and best practices for software development. Experience in mentoring and instructing individuals on development and delivery disciplines. Good written and verbal communication skills with the ability to present technical details to a non-technical audience. Baseline understanding and appreciation for security and privacy by design and default. General knowledge of security industry standards (NIST, PCI, ISO), best practices (ITIL), regulations (DPA), news, and other relevant Cyber Security information. Prior Experience with ticketing systems such as JIRA and ServiceNow. Experience writing technical documentation such as ADRs/LLDs, user guides, release notes etc. Why Work Here? We're constantly looking at ways to become a more inclusive and diverse employer, and our benefits package is important to us. Here's some of what we currently offer: Flexible working; work from home, or in the office - whatever suits you. You can also choose your working pattern Bonus of up to 15% if you really push the boundaries 26 days + bank holidays, as well as an option to buy and sell up to 5 days holidays Career progression framework; map out your next steps in your career Pension; 3% employer contribution on top of what you choose to commit yourself A range of discounts from our clients We also have a range of flexible benefits such as additional life assurance, critical life insurances and others to choose from In addition to this, Evri have recently launched a fantastic new benefit which allows employees to request to work from anywhere in the world for up to 90 days. At Evri, we know we only grow if our people do too. That's why we're committed to building a truly inclusive and diverse workplace where everyone can bring - and be - their whole authentic selves. We're on a journey to better represent the customers we serve around the UK. We're committed to removing barriers and ensure that each person at Evri is valued for who they are, and what they bring to our business. We are Evri. Where everyone is welcome. We're excited for the future. Let's deliver it together. JBRP1_UKTJ
Hey there. Thanks for clicking through. The job title might look the same, but this opportunity is definitely not. For the next 2 mins we ask you to clear your mind, forget what you think you know about working for a ServiceNow partner and allow us to showcase what life with us looks like. You re likely to be reading this if you currently work in the ServiceNow ecosystem and are starting to tentatively look around, or you know someone working for the wrong ServiceNow partner (and will share this with them, thanks!) We know the pain points, the reasons you re looking for better. Career Growth Higher Salary or Better Benefits Job Dissatisfaction Better Work-Life Balance Toxic Work Environment Company Values and Ethics Better Leadership or Management And we are proud to have addressed each and every one. Since 2016 we ve been building the best ServiceNow place to work. There are other ServiceNow partners, where you ve currently set up shop, BUT no one does it like we do. Here s Why: Great Place to Work Certified 2023 & 2024 Best Workplace for Women 2023 & 2024 Best Workplaces for Well Being 2023 & 2024 Best Workplaces in Consulting & Professional Services 2023 & 2024 Best Workplaces for Development Who we are: We are an award-winning Elite ServiceNow Partner that s rapidly growing at a rate of 45% YoY growth. We deliver best-in-class managed services for customers using the platform including the likes of National Highways, HS2, Avanti West Coast (rail), Southeastern (rail) Nuffield Health, White & Case / HFW / Clyde & Co / Simmons & Simmons (all global law firms). Don t be fooled - we may be best in class , scaling rapidly and working with some powerhouse customers but our values are embraced by the entire team: No one is above making the tea or watering the plants. Do the right thing by the customer. Always. No room for egos, politics or gossip. We're a team. Take pride in sharing what you know. If you see something that needs doing, roll up your sleeves and get it done. Remember, at some point, you did something for the first time. Does this sound like the kind of place where you can be happy and thrive? If so, we d love to discuss our amazing new Account Manager opportunity with you. Role Overview: In this role, you'll be the go-to guru for keeping our customers happy, making sure they re getting top-notch service and support every step of the way. You'll build awesome relationships with key players, lead regular check-ins, boost customer engagement, and spot opportunities for growth. Working in our fast-paced, rapidly expanding company, you'll team up with different departments to ensure our clients get the absolute best out of their ServiceNow investments and feel great about it! Customer Champion: You ll be the relationship rockstar, building and nurturing strong connections with key stakeholders in our customer base. From leading regular check-ins to making sure our service delivery is always on point, you'll be the one keeping everything running smoothly and our clients smiling. You ll also be on the lookout for exciting growth opportunities whether it's through cross-selling or upselling, you'll help our customers discover more ways to thrive. As the go-to person for any customer questions or challenges, you'll ensure quick, hassle-free solutions. Working hand-in-hand with our amazing teams like Technical Consultants, Architects, and Engagement Managers, you ll craft creative, tailored solutions that wow our clients. Plus, you ll keep a close eye on customer engagement, continually driving improvements, managing contract renewals, and collaborating with marketing and sales to cook up strategies that keep our customers coming back for more. About You: You do not need to meet every single criteria below to apply; please submit your CV if you think you'd be a good fit for the role. Proven experience in account management or customer success roles within a ServiceNow partner business. Excellent interpersonal and communication skills, with the ability to build rapport with stakeholders at all levels. A track record of successfully managing and growing customer accounts. Strong problem-solving skills, with a proactive approach to identifying and addressing client needs. Ability to manage multiple client relationships simultaneously and prioritise tasks effectively. Strong negotiation and contract management experience. Customer-focused mindset with a passion for delivering an outstanding client experience. As well as a competitive salary and hybrid working, we offer a wide range of progressive benefits you ll love: £70,000 base £125,000 OTE Vitality health insurance, GP & Bupa dental care Life Insurance £250 work from home set-up allowance 4% employee pension 25 days holiday (more with tenure) Progressive parental leave policies Comprehensive training and development The Ministry - The coolest offices in London (3 days in the office) Onsite-Gym Ready to Embark on This Epic Adventure? Ready to be Happy? We can t wait to hear from you. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Feb 19, 2025
Full time
Hey there. Thanks for clicking through. The job title might look the same, but this opportunity is definitely not. For the next 2 mins we ask you to clear your mind, forget what you think you know about working for a ServiceNow partner and allow us to showcase what life with us looks like. You re likely to be reading this if you currently work in the ServiceNow ecosystem and are starting to tentatively look around, or you know someone working for the wrong ServiceNow partner (and will share this with them, thanks!) We know the pain points, the reasons you re looking for better. Career Growth Higher Salary or Better Benefits Job Dissatisfaction Better Work-Life Balance Toxic Work Environment Company Values and Ethics Better Leadership or Management And we are proud to have addressed each and every one. Since 2016 we ve been building the best ServiceNow place to work. There are other ServiceNow partners, where you ve currently set up shop, BUT no one does it like we do. Here s Why: Great Place to Work Certified 2023 & 2024 Best Workplace for Women 2023 & 2024 Best Workplaces for Well Being 2023 & 2024 Best Workplaces in Consulting & Professional Services 2023 & 2024 Best Workplaces for Development Who we are: We are an award-winning Elite ServiceNow Partner that s rapidly growing at a rate of 45% YoY growth. We deliver best-in-class managed services for customers using the platform including the likes of National Highways, HS2, Avanti West Coast (rail), Southeastern (rail) Nuffield Health, White & Case / HFW / Clyde & Co / Simmons & Simmons (all global law firms). Don t be fooled - we may be best in class , scaling rapidly and working with some powerhouse customers but our values are embraced by the entire team: No one is above making the tea or watering the plants. Do the right thing by the customer. Always. No room for egos, politics or gossip. We're a team. Take pride in sharing what you know. If you see something that needs doing, roll up your sleeves and get it done. Remember, at some point, you did something for the first time. Does this sound like the kind of place where you can be happy and thrive? If so, we d love to discuss our amazing new Account Manager opportunity with you. Role Overview: In this role, you'll be the go-to guru for keeping our customers happy, making sure they re getting top-notch service and support every step of the way. You'll build awesome relationships with key players, lead regular check-ins, boost customer engagement, and spot opportunities for growth. Working in our fast-paced, rapidly expanding company, you'll team up with different departments to ensure our clients get the absolute best out of their ServiceNow investments and feel great about it! Customer Champion: You ll be the relationship rockstar, building and nurturing strong connections with key stakeholders in our customer base. From leading regular check-ins to making sure our service delivery is always on point, you'll be the one keeping everything running smoothly and our clients smiling. You ll also be on the lookout for exciting growth opportunities whether it's through cross-selling or upselling, you'll help our customers discover more ways to thrive. As the go-to person for any customer questions or challenges, you'll ensure quick, hassle-free solutions. Working hand-in-hand with our amazing teams like Technical Consultants, Architects, and Engagement Managers, you ll craft creative, tailored solutions that wow our clients. Plus, you ll keep a close eye on customer engagement, continually driving improvements, managing contract renewals, and collaborating with marketing and sales to cook up strategies that keep our customers coming back for more. About You: You do not need to meet every single criteria below to apply; please submit your CV if you think you'd be a good fit for the role. Proven experience in account management or customer success roles within a ServiceNow partner business. Excellent interpersonal and communication skills, with the ability to build rapport with stakeholders at all levels. A track record of successfully managing and growing customer accounts. Strong problem-solving skills, with a proactive approach to identifying and addressing client needs. Ability to manage multiple client relationships simultaneously and prioritise tasks effectively. Strong negotiation and contract management experience. Customer-focused mindset with a passion for delivering an outstanding client experience. As well as a competitive salary and hybrid working, we offer a wide range of progressive benefits you ll love: £70,000 base £125,000 OTE Vitality health insurance, GP & Bupa dental care Life Insurance £250 work from home set-up allowance 4% employee pension 25 days holiday (more with tenure) Progressive parental leave policies Comprehensive training and development The Ministry - The coolest offices in London (3 days in the office) Onsite-Gym Ready to Embark on This Epic Adventure? Ready to be Happy? We can t wait to hear from you. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description The Senior Technical Consultant for Technology Workflows is responsible for guiding clients through the implementation of ServiceNow's Strategic & Application Portfolio Management solutions. This role focuses on delivering best-practice-based solutions that drive business outcomes and enhance operational efficiency. The successful candidate will possess deep expertise in SPM, coupled with a strong understanding of IT Management workflows, to solve complex client challenges and advocate for customer needs within ServiceNow. Key Responsibilities Project Delivery Act as the primary technical liaison for projects, representing the development team to customers and ensuring the highest quality of delivered solutions. Oversee technical delivery, ensuring alignment with client requirements and ServiceNow best practices for SPM implementations. Define and architect technical solutions at a detailed level, ensuring they align with clients' business needs and technological environments. Lead technical onboarding with clients, assessing existing processes and platform configurations to tailor solutions effectively. Perform hands-on development on the ServiceNow platform leveraging all ServiceNow technologies and capabilities; Flow Designer, REST, JavaScript, HTML, CSS, SSO, Mid-servers, and more. Serve as an escalation point for technical issues, implementing efficiencies and driving resolution of critical path challenges. Mentor and guide developers and consultants on best practices in technical design and IT management workflows. Pre-Sales Support Partner with the pre-sales team to scope complex service engagements involving ServiceNow products and intricate integrations with client systems, with a focus on Strategic Portfolio Management/SPM. Demonstrate thought leadership by contributing to webinars, white papers, and community groups, highlighting expertise in Application/Project/Strategic Portfolio Management (APM/PPM/SPM). Product Collaboration Engage with ServiceNow product teams to provide feedback and insights on new features, capabilities, and best practices. Participate in go-to-market strategies for new service offerings, ensuring alignment with IT Management trends and customer needs. Qualifications Experience: Several years experience in consulting, configuration, and implementation of complex technologies, with at least 2 years focused on enterprise architecture and technical roadmaps. Strategic Portfolio Management Expertise: Proven track record in designing and implementing SPM solutions, with a solid understanding of industry-specific workflows, use cases, compliance requirements, and best practices. Domains: Application Portfolio Management, Strategic Portfolio Management, Project Portfolio Management, IT Business Management. Leadership Skills: Ability to influence senior leaders and stakeholders, providing clear recommendations that address business and technical challenges in SPM/PPM contexts. Technical Skills: Proficiency in creating architectural designs, solution presentations, and integration strategies, particularly within SPM environments. Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and working with SaaS technologies. Certifications: Must hold or be able to achieve within the first 90 days ServiceNow certifications for Strategic Portfolio Management Implementation Specialist, and Certified Technical Architect within the first year. Language: Fluent in English. Additional Information Work Personas: We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here . Equal Opportunity Employer: ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations: We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance. Export Control Regulations: For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
Feb 19, 2025
Full time
Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description The Senior Technical Consultant for Technology Workflows is responsible for guiding clients through the implementation of ServiceNow's Strategic & Application Portfolio Management solutions. This role focuses on delivering best-practice-based solutions that drive business outcomes and enhance operational efficiency. The successful candidate will possess deep expertise in SPM, coupled with a strong understanding of IT Management workflows, to solve complex client challenges and advocate for customer needs within ServiceNow. Key Responsibilities Project Delivery Act as the primary technical liaison for projects, representing the development team to customers and ensuring the highest quality of delivered solutions. Oversee technical delivery, ensuring alignment with client requirements and ServiceNow best practices for SPM implementations. Define and architect technical solutions at a detailed level, ensuring they align with clients' business needs and technological environments. Lead technical onboarding with clients, assessing existing processes and platform configurations to tailor solutions effectively. Perform hands-on development on the ServiceNow platform leveraging all ServiceNow technologies and capabilities; Flow Designer, REST, JavaScript, HTML, CSS, SSO, Mid-servers, and more. Serve as an escalation point for technical issues, implementing efficiencies and driving resolution of critical path challenges. Mentor and guide developers and consultants on best practices in technical design and IT management workflows. Pre-Sales Support Partner with the pre-sales team to scope complex service engagements involving ServiceNow products and intricate integrations with client systems, with a focus on Strategic Portfolio Management/SPM. Demonstrate thought leadership by contributing to webinars, white papers, and community groups, highlighting expertise in Application/Project/Strategic Portfolio Management (APM/PPM/SPM). Product Collaboration Engage with ServiceNow product teams to provide feedback and insights on new features, capabilities, and best practices. Participate in go-to-market strategies for new service offerings, ensuring alignment with IT Management trends and customer needs. Qualifications Experience: Several years experience in consulting, configuration, and implementation of complex technologies, with at least 2 years focused on enterprise architecture and technical roadmaps. Strategic Portfolio Management Expertise: Proven track record in designing and implementing SPM solutions, with a solid understanding of industry-specific workflows, use cases, compliance requirements, and best practices. Domains: Application Portfolio Management, Strategic Portfolio Management, Project Portfolio Management, IT Business Management. Leadership Skills: Ability to influence senior leaders and stakeholders, providing clear recommendations that address business and technical challenges in SPM/PPM contexts. Technical Skills: Proficiency in creating architectural designs, solution presentations, and integration strategies, particularly within SPM environments. Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and working with SaaS technologies. Certifications: Must hold or be able to achieve within the first 90 days ServiceNow certifications for Strategic Portfolio Management Implementation Specialist, and Certified Technical Architect within the first year. Language: Fluent in English. Additional Information Work Personas: We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here . Equal Opportunity Employer: ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations: We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance. Export Control Regulations: For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
About Us You want to boost your career and collaborate with expert, talented colleagues to solve and deliver against our clients' most important challenges? We are growing and are looking for people to join our team. You'll be part of an entrepreneurial, high-growth environment of 300,000 employees. Our dynamic organization allows you to work across functional business pillars, contributing your ideas, experiences, diverse thinking, and a strong mindset. Are you ready? The Team This is a unique opportunity to build a global management consulting capability in the Process Automation and ServiceNow space with the advantage of collaborating with a world-class ServiceNow technology services capability that is renowned for its value delivery and commitment to client service. We will build a diverse team of practitioners who not only give expert functional and industry-specific advice but will enable it by exploiting the innovation provided by the ServiceNow platform. We will reinvent partnering with ServiceNow and find real differentiation for our clients. This is a business for pioneers and change agents who aren't afraid to challenge the norms and pursue value for our clients and our own business. About Your Role We need ambitious consultants to support our clients in optimizing and transforming critical business workflows across their operations to improve experience, manage risk, and streamline operations. You will be part of a new management consulting team that combines broad process automation and transformation experience with deep industry insight and exceptional functional and technical ServiceNow platform skills. Our team will sell and deliver transformation projects ranging from strategic value assessments to ServiceNow implementations where you will shape and deliver our client's business outcomes. You will provide experience-supported advice on optimizations across our client's most critical business functions. You will work across sectors and industries, from life sciences, industrial products to consumer business, and financial services to media and telecommunications but will come with deeper expertise in specific sectors. With this industry subject matter expertise, you will support projects in applying operating model optimizations using the ServiceNow platform. You will stay on top of the latest trends in an industry to train and coach colleagues and build the broader consulting capability. You will relish growing and maintaining client relationships to advance our objective to be their trusted advisors to enable their strategy from operating model to enablement. And you will be part of driving high performance from our people while fostering entrepreneurial collaboration across Infosys businesses to meet our clients' needs and our key business growth objectives. Minimum Qualifications 7-20 years of ServiceNow advisory experience (we are recruiting at all levels). Minimum 5 years of consulting experience. Relevant Customer and ServiceNow advisory experience across a range of roles: Business development and bid response Business analysis and scope definition Operating model process design Use case development and experience design Solution and technology architecture Project management and agile delivery Strong industry skills in one or more sectors with a preference for Health and Life Sciences, Insurance, Banking, and Consumer Goods. Demonstrable general skill set including stakeholder management, problem-solving, communication, and presentation. Excellent interpersonal skills and strong written and verbal communication skills in the country's official language(s) (C2 proficiency) and English (C2 proficiency), project-related mobility/willingness to travel. Given that this is just a short snapshot of the role, we encourage you to apply even if you don't meet all the requirements listed above. We are looking for individuals who strive to make an impact and are eager to learn. If this sounds like you and you feel you have the skills and experience required, then please apply now. About Infosys Consulting Be part of a globally renowned management consulting firm on the front line of industry disruption and at the cutting edge of technology. We work with market-leading brands across sectors. Our culture is inclusive and entrepreneurial. Being a mid-size consultancy within the scale of Infosys gives us the global reach to partner with our clients throughout their transformation journey. Our core values, IC-LIFE, form a common code that helps us move forward. IC-LIFE stands for Inclusion, Equity and Diversity, Client, Leadership, Integrity, Fairness, and Excellence. To learn more about Infosys Consulting and our values, please visit our careers page. Within Europe, we are recognized as one of the UK's top firms by the Financial Times and Forbes due to our client innovations, our cultural diversity, and dedicated training and career paths. Infosys is on Germany's top employers list for 2023. Management Consulting Magazine named us on their list of Best Firms to Work for. Furthermore, Infosys has been recognized by the Top Employers Institute, a global certification company, for its exceptional standards in employee conditions across Europe for five years in a row. We offer industry-leading compensation and benefits, along with top training and development opportunities so that you can grow your career and achieve your personal ambitions. Curious to learn more? We'd love to hear from you Apply today!
Feb 17, 2025
Full time
About Us You want to boost your career and collaborate with expert, talented colleagues to solve and deliver against our clients' most important challenges? We are growing and are looking for people to join our team. You'll be part of an entrepreneurial, high-growth environment of 300,000 employees. Our dynamic organization allows you to work across functional business pillars, contributing your ideas, experiences, diverse thinking, and a strong mindset. Are you ready? The Team This is a unique opportunity to build a global management consulting capability in the Process Automation and ServiceNow space with the advantage of collaborating with a world-class ServiceNow technology services capability that is renowned for its value delivery and commitment to client service. We will build a diverse team of practitioners who not only give expert functional and industry-specific advice but will enable it by exploiting the innovation provided by the ServiceNow platform. We will reinvent partnering with ServiceNow and find real differentiation for our clients. This is a business for pioneers and change agents who aren't afraid to challenge the norms and pursue value for our clients and our own business. About Your Role We need ambitious consultants to support our clients in optimizing and transforming critical business workflows across their operations to improve experience, manage risk, and streamline operations. You will be part of a new management consulting team that combines broad process automation and transformation experience with deep industry insight and exceptional functional and technical ServiceNow platform skills. Our team will sell and deliver transformation projects ranging from strategic value assessments to ServiceNow implementations where you will shape and deliver our client's business outcomes. You will provide experience-supported advice on optimizations across our client's most critical business functions. You will work across sectors and industries, from life sciences, industrial products to consumer business, and financial services to media and telecommunications but will come with deeper expertise in specific sectors. With this industry subject matter expertise, you will support projects in applying operating model optimizations using the ServiceNow platform. You will stay on top of the latest trends in an industry to train and coach colleagues and build the broader consulting capability. You will relish growing and maintaining client relationships to advance our objective to be their trusted advisors to enable their strategy from operating model to enablement. And you will be part of driving high performance from our people while fostering entrepreneurial collaboration across Infosys businesses to meet our clients' needs and our key business growth objectives. Minimum Qualifications 7-20 years of ServiceNow advisory experience (we are recruiting at all levels). Minimum 5 years of consulting experience. Relevant Customer and ServiceNow advisory experience across a range of roles: Business development and bid response Business analysis and scope definition Operating model process design Use case development and experience design Solution and technology architecture Project management and agile delivery Strong industry skills in one or more sectors with a preference for Health and Life Sciences, Insurance, Banking, and Consumer Goods. Demonstrable general skill set including stakeholder management, problem-solving, communication, and presentation. Excellent interpersonal skills and strong written and verbal communication skills in the country's official language(s) (C2 proficiency) and English (C2 proficiency), project-related mobility/willingness to travel. Given that this is just a short snapshot of the role, we encourage you to apply even if you don't meet all the requirements listed above. We are looking for individuals who strive to make an impact and are eager to learn. If this sounds like you and you feel you have the skills and experience required, then please apply now. About Infosys Consulting Be part of a globally renowned management consulting firm on the front line of industry disruption and at the cutting edge of technology. We work with market-leading brands across sectors. Our culture is inclusive and entrepreneurial. Being a mid-size consultancy within the scale of Infosys gives us the global reach to partner with our clients throughout their transformation journey. Our core values, IC-LIFE, form a common code that helps us move forward. IC-LIFE stands for Inclusion, Equity and Diversity, Client, Leadership, Integrity, Fairness, and Excellence. To learn more about Infosys Consulting and our values, please visit our careers page. Within Europe, we are recognized as one of the UK's top firms by the Financial Times and Forbes due to our client innovations, our cultural diversity, and dedicated training and career paths. Infosys is on Germany's top employers list for 2023. Management Consulting Magazine named us on their list of Best Firms to Work for. Furthermore, Infosys has been recognized by the Top Employers Institute, a global certification company, for its exceptional standards in employee conditions across Europe for five years in a row. We offer industry-leading compensation and benefits, along with top training and development opportunities so that you can grow your career and achieve your personal ambitions. Curious to learn more? We'd love to hear from you Apply today!
HR Transformation Consultant (ServiceNow) Remote 70k + bonus We are seeking a talented and experienced ServiceNow HR Transformation Senior Consultant to join a dynamic and growing consultancy. You need to have experience working in an organisation where you have at least one ServiceNow HR implementation - either from an internal, or consultant perspective About You The ideal candidate will have a strong blend of HR functional knowledge and ServiceNow expertise (1 HR implementation minimum). You should be comfortable working in a consulting environment, able to adapt to different client needs, and demonstrate a strategic mindset when designing HR solutions About the Role As a ServiceNow HR Transformation Senior Consultant, you will play a pivotal role in guiding clients through their digital HR transformation journey. Your primary responsibility will be working closely with clients to understand their HR challenges, identify opportunities for process improvement, and implement innovative ServiceNow solutions that enhance HR service delivery. This role is highly client-facing, with around 80% of your time spent engaging directly with clients, helping them design, manage, and optimise their HR service management systems. In addition to hands-on project delivery, you will contribute to building and expanding the organisation's ServiceNow practice. This involves developing best practices, responding to RFPs, and staying at the forefront of ServiceNow advancements. Your expertise in HRSD and HR processes will be crucial in ensuring that solutions are not only technically sound but also aligned with business needs and HR best practices. Key Responsibilities Work closely with clients to assess their current HR processes and identify opportunities for optimisation using ServiceNow HRSD. Design and implement end-to-end ServiceNow HR solutions tailored to meet specific business requirements. Provide expert advice on how clients can make the most of their ServiceNow investment. Collaborate with technical teams to ensure seamless integration and handover of implementations. Guide clients through change management, ensuring smooth adoption of new HR technologies. Mentor and support junior consultants, sharing knowledge and best practices within the team. We are particularly interested in individuals with: Hands-on experience in implementing ServiceNow HR Service Delivery (HRSD). A background in HR functions or shared services, with a deep understanding of HR processes. Experience in process mapping, business analysis, and solution design. Strong consultancy skills, with the ability to tailor recommendations to client-specific needs. The ability to work autonomously while also collaborating with teams across multiple geographies. Entrepreneurial spirit and a proactive approach to problem-solving. This role offers the opportunity to be part of a rapidly growing ServiceNow practice within a company that values innovation and creativity. The work environment is entrepreneurial, with the freedom to develop and shape new offerings in response to market demands. Unlike larger competitors, the organisation has less red tape, allowing for greater agility and impact. Additionally, there is a clear progression path, with three levels of competency per banding assessed through structured evaluations. The company also has a long-term investment in ServiceNow HR transformation, providing a stable and exciting platform for career growth. This is an exciting opportunity for someone who is passionate about leveraging technology to improve HR service delivery and employee experience. The role offers a salary of up to 70,000 (plus bonus) and is fully remote, with occasional travel to client sites as needed. If you are looking for a role where you can make a real impact, grow your expertise, and work with a forward-thinking team, this opportunity is for you. Apply today to be part of this exciting journey! Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Feb 17, 2025
Full time
HR Transformation Consultant (ServiceNow) Remote 70k + bonus We are seeking a talented and experienced ServiceNow HR Transformation Senior Consultant to join a dynamic and growing consultancy. You need to have experience working in an organisation where you have at least one ServiceNow HR implementation - either from an internal, or consultant perspective About You The ideal candidate will have a strong blend of HR functional knowledge and ServiceNow expertise (1 HR implementation minimum). You should be comfortable working in a consulting environment, able to adapt to different client needs, and demonstrate a strategic mindset when designing HR solutions About the Role As a ServiceNow HR Transformation Senior Consultant, you will play a pivotal role in guiding clients through their digital HR transformation journey. Your primary responsibility will be working closely with clients to understand their HR challenges, identify opportunities for process improvement, and implement innovative ServiceNow solutions that enhance HR service delivery. This role is highly client-facing, with around 80% of your time spent engaging directly with clients, helping them design, manage, and optimise their HR service management systems. In addition to hands-on project delivery, you will contribute to building and expanding the organisation's ServiceNow practice. This involves developing best practices, responding to RFPs, and staying at the forefront of ServiceNow advancements. Your expertise in HRSD and HR processes will be crucial in ensuring that solutions are not only technically sound but also aligned with business needs and HR best practices. Key Responsibilities Work closely with clients to assess their current HR processes and identify opportunities for optimisation using ServiceNow HRSD. Design and implement end-to-end ServiceNow HR solutions tailored to meet specific business requirements. Provide expert advice on how clients can make the most of their ServiceNow investment. Collaborate with technical teams to ensure seamless integration and handover of implementations. Guide clients through change management, ensuring smooth adoption of new HR technologies. Mentor and support junior consultants, sharing knowledge and best practices within the team. We are particularly interested in individuals with: Hands-on experience in implementing ServiceNow HR Service Delivery (HRSD). A background in HR functions or shared services, with a deep understanding of HR processes. Experience in process mapping, business analysis, and solution design. Strong consultancy skills, with the ability to tailor recommendations to client-specific needs. The ability to work autonomously while also collaborating with teams across multiple geographies. Entrepreneurial spirit and a proactive approach to problem-solving. This role offers the opportunity to be part of a rapidly growing ServiceNow practice within a company that values innovation and creativity. The work environment is entrepreneurial, with the freedom to develop and shape new offerings in response to market demands. Unlike larger competitors, the organisation has less red tape, allowing for greater agility and impact. Additionally, there is a clear progression path, with three levels of competency per banding assessed through structured evaluations. The company also has a long-term investment in ServiceNow HR transformation, providing a stable and exciting platform for career growth. This is an exciting opportunity for someone who is passionate about leveraging technology to improve HR service delivery and employee experience. The role offers a salary of up to 70,000 (plus bonus) and is fully remote, with occasional travel to client sites as needed. If you are looking for a role where you can make a real impact, grow your expertise, and work with a forward-thinking team, this opportunity is for you. Apply today to be part of this exciting journey! Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
HR Transformation Consultant (ServiceNow) | Remote | £70k + bonus We are seeking a talented and experienced ServiceNow HR Transformation Senior Consultant to join a dynamic and growing consultancy *You need to have experience working in an organisation where you have at least one ServiceNow HR implementation - either from an internal, or consultant perspective* About You The ideal candidate will have a strong blend of HR functional knowledge and ServiceNow expertise (1 HR implementation minimum). You should be comfortable working in a consulting environment, able to adapt to different client needs, and demonstrate a strategic mindset when designing HR solutions About the Role As a ServiceNow HR Transformation Senior Consultant, you will play a pivotal role in guiding clients through their digital HR transformation journey. Your primary responsibility will be working closely with clients to understand their HR challenges, identify opportunities for process improvement, and implement innovative ServiceNow solutions that enhance HR service delivery. This role is highly client-facing, with around 80% of your time spent engaging directly with clients, helping them design, manage, and optimise their HR service management systems. In addition to hands-on project delivery, you will contribute to building and expanding the organisation's ServiceNow practice. This involves developing best practices, responding to RFPs, and staying at the forefront of ServiceNow advancements. Your expertise in HRSD and HR processes will be crucial in ensuring that solutions are not only technically sound but also aligned with business needs and HR best practices. Key Responsibilities Work closely with clients to assess their current HR processes and identify opportunities for optimisation using ServiceNow HRSD. Design and implement end-to-end ServiceNow HR solutions tailored to meet specific business requirements. Provide expert advice on how clients can make the most of their ServiceNow investment. Collaborate with technical teams to ensure seamless integration and handover of implementations. Guide clients through change management, ensuring smooth adoption of new HR technologies. Mentor and support junior consultants, sharing knowledge and best practices within the team. We are particularly interested in individuals with: Hands-on experience in implementing ServiceNow HR Service Delivery (HRSD). A background in HR functions or shared services, with a deep understanding of HR processes. Experience in process mapping, business analysis, and solution design. Strong consultancy skills, with the ability to tailor recommendations to client-specific needs. The ability to work autonomously while also collaborating with teams across multiple geographies. Entrepreneurial spirit and a proactive approach to problem-solving. This role offers the opportunity to be part of a rapidly growing ServiceNow practice within a company that values innovation and creativity. The work environment is entrepreneurial, with the freedom to develop and shape new offerings in response to market demands. Unlike larger competitors, the organisation has less red tape, allowing for greater agility and impact. Additionally, there is a clear progression path, with three levels of competency per banding assessed through structured evaluations. The company also has a long-term investment in ServiceNow HR transformation, providing a stable and exciting platform for career growth. This is an exciting opportunity for someone who is passionate about leveraging technology to improve HR service delivery and employee experience. The role offers a salary of up to £70,000 (plus bonus) and is fully remote, with occasional travel to client sites as needed. If you are looking for a role where you can make a real impact, grow your expertise, and work with a forward-thinking team, this opportunity is for you. Apply today to be part of this exciting journey! Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Feb 17, 2025
Full time
HR Transformation Consultant (ServiceNow) | Remote | £70k + bonus We are seeking a talented and experienced ServiceNow HR Transformation Senior Consultant to join a dynamic and growing consultancy *You need to have experience working in an organisation where you have at least one ServiceNow HR implementation - either from an internal, or consultant perspective* About You The ideal candidate will have a strong blend of HR functional knowledge and ServiceNow expertise (1 HR implementation minimum). You should be comfortable working in a consulting environment, able to adapt to different client needs, and demonstrate a strategic mindset when designing HR solutions About the Role As a ServiceNow HR Transformation Senior Consultant, you will play a pivotal role in guiding clients through their digital HR transformation journey. Your primary responsibility will be working closely with clients to understand their HR challenges, identify opportunities for process improvement, and implement innovative ServiceNow solutions that enhance HR service delivery. This role is highly client-facing, with around 80% of your time spent engaging directly with clients, helping them design, manage, and optimise their HR service management systems. In addition to hands-on project delivery, you will contribute to building and expanding the organisation's ServiceNow practice. This involves developing best practices, responding to RFPs, and staying at the forefront of ServiceNow advancements. Your expertise in HRSD and HR processes will be crucial in ensuring that solutions are not only technically sound but also aligned with business needs and HR best practices. Key Responsibilities Work closely with clients to assess their current HR processes and identify opportunities for optimisation using ServiceNow HRSD. Design and implement end-to-end ServiceNow HR solutions tailored to meet specific business requirements. Provide expert advice on how clients can make the most of their ServiceNow investment. Collaborate with technical teams to ensure seamless integration and handover of implementations. Guide clients through change management, ensuring smooth adoption of new HR technologies. Mentor and support junior consultants, sharing knowledge and best practices within the team. We are particularly interested in individuals with: Hands-on experience in implementing ServiceNow HR Service Delivery (HRSD). A background in HR functions or shared services, with a deep understanding of HR processes. Experience in process mapping, business analysis, and solution design. Strong consultancy skills, with the ability to tailor recommendations to client-specific needs. The ability to work autonomously while also collaborating with teams across multiple geographies. Entrepreneurial spirit and a proactive approach to problem-solving. This role offers the opportunity to be part of a rapidly growing ServiceNow practice within a company that values innovation and creativity. The work environment is entrepreneurial, with the freedom to develop and shape new offerings in response to market demands. Unlike larger competitors, the organisation has less red tape, allowing for greater agility and impact. Additionally, there is a clear progression path, with three levels of competency per banding assessed through structured evaluations. The company also has a long-term investment in ServiceNow HR transformation, providing a stable and exciting platform for career growth. This is an exciting opportunity for someone who is passionate about leveraging technology to improve HR service delivery and employee experience. The role offers a salary of up to £70,000 (plus bonus) and is fully remote, with occasional travel to client sites as needed. If you are looking for a role where you can make a real impact, grow your expertise, and work with a forward-thinking team, this opportunity is for you. Apply today to be part of this exciting journey! Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Eviden is an Atos Group business with an annual revenue of circa € 5 billion and a global leader in data-driven, trusted and sustainable digital transformation. As a next generation digital business with worldwide leading positions in digital, cloud, data, advanced computing and security, it brings deep expertise for all industries in more than 47 countries. By uniting unique high-end technologies across the full digital continuum with 55,000 world-class talents, Eviden expands the possibilities of data and technology, now and for generations to come. About the practice: We are an Elite ServiceNow partner, with a leading reputation for customer satisfaction, operating with a global footprint, delivering services to leading brands across all Industries. With over 16 years of ServiceNow partner experience, providing a Centre of Excellence for ServiceNow within Eviden through over 500 experts and 1300 certifications, this is a fantastic opportunity to join a dynamic, fast paced, and growing area. About the role: The primary role of the ServiceNow Senior Technical Consultant is to work closely with customers to understand and translate their business and technical requirements, propose solutions to business problems and then lead the technical delivery of the chosen design. If you have a background in Enterprise Service Management or SaaS technical delivery in one or more of the following two main areas, we want to hear from you: ServiceNow or other ITSM Toolsets (HP Service Manager, BMC/Remedy, Cherwell) The candidates should be eligible to obtain a security clearance to the BPSS level and to be eligible for SC. Responsibilities: Preparing and running functional design workshops, creating design specifications based on out-of-the-box functionality and customer requirements. Customer engagement to address the technical solution, including challenging and validating customer requirements. Providing creative solutions to resolve business problems, technology issues, process and people challenges. Working with the Pre-Sales and Delivery teams to support, validate and help deliver client presentations, workshops, proof or concept designs and responses to technical and business enquiries. Hands-on technical delivery of the ServiceNow solutions, from design and development through to testing and implementation. Support the development and growth of the services delivered by Eviden ServiceNow practice. Excellent verbal and written communication skills required. Mentoring and coaching others, as well as sharing best practices and knowledge. Qualifications, skills and experience: Proven experience of software implementation experience in either a development or consulting role. Proven leadership skills in managing small teams and projects. Ability to produce documentation at various levels including technical and customer facing. Knowledge of IT and Enterprise Service Management or any large enterprise SaaS solution. Expertise and experience with ServiceNow or an equivalent ITSM toolset are essential. ServiceNow experience in the areas of ITSM, ITBM, ITOM, CSM or HR products are highly desirable. ServiceNow Certifications in all areas are highly desirable. Experience in multiple application architectures and supporting technologies. Web service proficiency (REST, SOAP) as well as XML and JSON knowledge. Knowledge of relational databases (MySQL, MSSQL, Oracle) beneficial. Must be prepared to travel. As a Disability Confident employer, we aim to ensure that people with disabilities who meet the minimum criteria for this position will be offered an interview. We are committed to making reasonable adjustments and changes as needed to the application and assessment process to remove or reduce any disadvantage associated with a person's disability.
Feb 15, 2025
Full time
Eviden is an Atos Group business with an annual revenue of circa € 5 billion and a global leader in data-driven, trusted and sustainable digital transformation. As a next generation digital business with worldwide leading positions in digital, cloud, data, advanced computing and security, it brings deep expertise for all industries in more than 47 countries. By uniting unique high-end technologies across the full digital continuum with 55,000 world-class talents, Eviden expands the possibilities of data and technology, now and for generations to come. About the practice: We are an Elite ServiceNow partner, with a leading reputation for customer satisfaction, operating with a global footprint, delivering services to leading brands across all Industries. With over 16 years of ServiceNow partner experience, providing a Centre of Excellence for ServiceNow within Eviden through over 500 experts and 1300 certifications, this is a fantastic opportunity to join a dynamic, fast paced, and growing area. About the role: The primary role of the ServiceNow Senior Technical Consultant is to work closely with customers to understand and translate their business and technical requirements, propose solutions to business problems and then lead the technical delivery of the chosen design. If you have a background in Enterprise Service Management or SaaS technical delivery in one or more of the following two main areas, we want to hear from you: ServiceNow or other ITSM Toolsets (HP Service Manager, BMC/Remedy, Cherwell) The candidates should be eligible to obtain a security clearance to the BPSS level and to be eligible for SC. Responsibilities: Preparing and running functional design workshops, creating design specifications based on out-of-the-box functionality and customer requirements. Customer engagement to address the technical solution, including challenging and validating customer requirements. Providing creative solutions to resolve business problems, technology issues, process and people challenges. Working with the Pre-Sales and Delivery teams to support, validate and help deliver client presentations, workshops, proof or concept designs and responses to technical and business enquiries. Hands-on technical delivery of the ServiceNow solutions, from design and development through to testing and implementation. Support the development and growth of the services delivered by Eviden ServiceNow practice. Excellent verbal and written communication skills required. Mentoring and coaching others, as well as sharing best practices and knowledge. Qualifications, skills and experience: Proven experience of software implementation experience in either a development or consulting role. Proven leadership skills in managing small teams and projects. Ability to produce documentation at various levels including technical and customer facing. Knowledge of IT and Enterprise Service Management or any large enterprise SaaS solution. Expertise and experience with ServiceNow or an equivalent ITSM toolset are essential. ServiceNow experience in the areas of ITSM, ITBM, ITOM, CSM or HR products are highly desirable. ServiceNow Certifications in all areas are highly desirable. Experience in multiple application architectures and supporting technologies. Web service proficiency (REST, SOAP) as well as XML and JSON knowledge. Knowledge of relational databases (MySQL, MSSQL, Oracle) beneficial. Must be prepared to travel. As a Disability Confident employer, we aim to ensure that people with disabilities who meet the minimum criteria for this position will be offered an interview. We are committed to making reasonable adjustments and changes as needed to the application and assessment process to remove or reduce any disadvantage associated with a person's disability.
Eviden is an Atos Group business with an annual revenue of circa € 5 billion and a global leader in data-driven, trusted and sustainable digital transformation. As a next generation digital business with worldwide leading positions in digital, cloud, data, advanced computing and security, it brings deep expertise for all industries in more than 47 countries. By uniting unique high-end technologies across the full digital continuum with 55,000 world-class talents, Eviden expands the possibilities of data and technology, now and for generations to come. About the practice: We are an Elite ServiceNow partner, with a leading reputation for customer satisfaction, operating with a global footprint, delivering services to leading brands across all Industries. With over 16 years of ServiceNow partner experience, providing a Centre of Excellence for ServiceNow within Eviden through over 500 experts and 1300 certifications, this is a fantastic opportunity to join a dynamic, fast paced, and growing area. About the role: The primary role of the ServiceNow Senior Technical Consultant is to work closely with customers to understand and translate their business and technical requirements, propose solutions to business problems and then lead the technical delivery of the chosen design. If you have a background in Enterprise Service Management or SaaS technical delivery in one or more of the following two main areas, we want to hear from you: ServiceNow or other ITSM Toolsets (HP Service Manager, BMC/Remedy, Cherwell) The candidates should be eligible to obtain a security clearance to the BPSS level and to be eligible for SC. Responsibilities: Preparing and running functional design workshops, creating design specifications based on out-of-the-box functionality and customer requirements. Customer engagement to address the technical solution, including challenging and validating customer requirements. Providing creative solutions to resolve business problems, technology issues, process and people challenges. Working with the Pre-Sales and Delivery teams to support, validate and help deliver client presentations, workshops, proof of concept designs and responses to technical and business enquiries. Hands-on technical delivery of the ServiceNow solutions, from design and development through to testing and implementation. Support the development and growth of the services delivered by Eviden ServiceNow practice. Excellent verbal and written communication skills required. Mentoring and coaching others, as well as sharing best practices and knowledge. Qualifications, skills and experience: Proven experience of software implementation experience in either a development or consulting role. Proven leadership skills in managing small teams and projects. Ability to produce documentation at various levels including technical and customer facing. Knowledge of IT and Enterprise Service Management or any large enterprise SaaS solution. Expertise and experience with ServiceNow or an equivalent ITSM toolset are essential. ServiceNow experience in the areas of ITSM, ITBM, ITOM, CSM or HR products are highly desirable. ServiceNow Certifications in all areas are highly desirable. Experience in multiple application architectures and supporting technologies. Web service proficiency (REST, SOAP) as well as XML and JSON knowledge. Knowledge of relational databases (MySQL, MSSQL, Oracle) beneficial. Must be prepared to travel. As a Disability Confident employer, we aim to ensure that people with disabilities who meet the minimum criteria for this position will be offered an interview. We are committed to making reasonable adjustments and changes as needed to the application and assessment process to remove or reduce any disadvantage associated with a person's disability.
Feb 13, 2025
Full time
Eviden is an Atos Group business with an annual revenue of circa € 5 billion and a global leader in data-driven, trusted and sustainable digital transformation. As a next generation digital business with worldwide leading positions in digital, cloud, data, advanced computing and security, it brings deep expertise for all industries in more than 47 countries. By uniting unique high-end technologies across the full digital continuum with 55,000 world-class talents, Eviden expands the possibilities of data and technology, now and for generations to come. About the practice: We are an Elite ServiceNow partner, with a leading reputation for customer satisfaction, operating with a global footprint, delivering services to leading brands across all Industries. With over 16 years of ServiceNow partner experience, providing a Centre of Excellence for ServiceNow within Eviden through over 500 experts and 1300 certifications, this is a fantastic opportunity to join a dynamic, fast paced, and growing area. About the role: The primary role of the ServiceNow Senior Technical Consultant is to work closely with customers to understand and translate their business and technical requirements, propose solutions to business problems and then lead the technical delivery of the chosen design. If you have a background in Enterprise Service Management or SaaS technical delivery in one or more of the following two main areas, we want to hear from you: ServiceNow or other ITSM Toolsets (HP Service Manager, BMC/Remedy, Cherwell) The candidates should be eligible to obtain a security clearance to the BPSS level and to be eligible for SC. Responsibilities: Preparing and running functional design workshops, creating design specifications based on out-of-the-box functionality and customer requirements. Customer engagement to address the technical solution, including challenging and validating customer requirements. Providing creative solutions to resolve business problems, technology issues, process and people challenges. Working with the Pre-Sales and Delivery teams to support, validate and help deliver client presentations, workshops, proof of concept designs and responses to technical and business enquiries. Hands-on technical delivery of the ServiceNow solutions, from design and development through to testing and implementation. Support the development and growth of the services delivered by Eviden ServiceNow practice. Excellent verbal and written communication skills required. Mentoring and coaching others, as well as sharing best practices and knowledge. Qualifications, skills and experience: Proven experience of software implementation experience in either a development or consulting role. Proven leadership skills in managing small teams and projects. Ability to produce documentation at various levels including technical and customer facing. Knowledge of IT and Enterprise Service Management or any large enterprise SaaS solution. Expertise and experience with ServiceNow or an equivalent ITSM toolset are essential. ServiceNow experience in the areas of ITSM, ITBM, ITOM, CSM or HR products are highly desirable. ServiceNow Certifications in all areas are highly desirable. Experience in multiple application architectures and supporting technologies. Web service proficiency (REST, SOAP) as well as XML and JSON knowledge. Knowledge of relational databases (MySQL, MSSQL, Oracle) beneficial. Must be prepared to travel. As a Disability Confident employer, we aim to ensure that people with disabilities who meet the minimum criteria for this position will be offered an interview. We are committed to making reasonable adjustments and changes as needed to the application and assessment process to remove or reduce any disadvantage associated with a person's disability.
Associate Vice President, Service Desk Manager Apply locations London, UK time type Full time posted on Posted 8 Days Ago job requisition id R5879 Over the last 20 years, Ares' success has been driven by our people and our culture. Today, our team is guided by our core values - Collaborative, Responsible, Entrepreneurial, Self-Aware, Trustworthy - and our purpose to be a catalyst for shared prosperity and a better future. Through our recruitment, career development and employee-focused programming, we are committed to fostering a welcoming and inclusive work environment where high-performance talent of diverse backgrounds, experiences, and perspectives can build careers within this exciting and growing industry. Job Description Summary: Ares Management is currently seeking a Service Desk Manager to join the End User Support team within the Technology & Information Security organization. The IT team consists of over 200 team members globally and is responsible for the firm's technology landscape. The Service Desk team within IT supports all Ares employees, including those in other locations, remotely as needed. The group is responsible for providing excellent client service while serving as points of contact for end users in troubleshooting requests, promptly responding to questions, and resolving Technology-related issues. They are also responsible for aligning themselves with the relevant business units and departments and proactively strategizing business needs as it pertains to Technology requirements. Service Desk management is responsible for overseeing the Service Desk support team in their respective locations (London and all other locations within EMEA) by supporting them in their daily tasks of responding to and resolving incidents and/or request tickets. The primary focus of this role is to monitor productivity, manage projects, delegate tasks, provide guidance, handle escalations and create a work environment that is professional, collaborative and enjoyable so service level goals can be achieved. Though the primary responsibility is management, there will be occasions where some hands-on technical work is required. Primary Functions & Essential Responsibilities: Day to day management of Service Desk Analysts, Senior Analysts, consultants Oversee the daily operation of Service Desk functions that include first level phone, email and walk-in support, logging of incidents and requests in the service management system, etc. Ensure the highest level of service delivery for all clients within the firm Accountable for providing leadership, direction, career path opportunities, mentorship and coaching to Service Desk team Ensure that individual and team responsibilities are performed in a timely, consistent, and responsive manner Verify the quality, accuracy and timeliness of responses and actions taken by the Service Desk team Engage business stakeholders to ensure service levels exceed expectations Partner with colleagues to develop metrics / OLA's / KPI's to drive operational efficiencies Prioritize workloads and balance conflicting demands, provide delegation on tasks and manage escalations as appropriate Provide guidance and advice on specific tasks and requests Manage weekly staff meetings Provide ongoing performance feedback to team members and monitor trends in individual and team performance Identify training requirements for team and train all team members as part of the onboarding process, and all existing team members on new processes or requirements Identify issues and make recommendations that will improve processes and procedures Assist in strategic initiatives through brainstorming and implementation, etc. Manage vendor accounts and relationships Manage special projects as assigned Partner with management to help refine the overall service strategy for the firm Own the front-line support experience for the EMEA Region Education: BS/BA in Computer Science, Business Administration or equivalent experience Certifications Desired may include: HDI Certifications ITIL/ITSM Foundation Certification Six Sigma Green belt (min) Certifications Microsoft Certifications CompTia Certifications (A+/Sec+/Net+) Experience Required: Experience in the financial services sector and/or alternate asset management experience preferred A minimum of 8 years of relevant experience with at least 3 years in a leadership role Proven people leader - hiring, developing, and fostering talent; building high-performing teams; driving change across scaled and global teams Experience leading staff in a Service Desk operation Experience with ITIL based ticket tracking systems such as ServiceNow and automatic call distribution systems Demonstrates commitment to providing Quality Customer Experience (QCE) Talent for creatively utilizing technology, people and processes to solve unique business problems in a cost-effective manner. Exceptional critical thinker and strong business judgment Ability to design and document processes Intermediate Excel skills; familiarity with formulas and pivot tables Track record of strong performance General Requirements: Ability to manage challenging workflow in a fast-paced, dynamic organization, managing multiple assignments in a deadline driven environment Experience managing internal and external stakeholders and leading project prioritization discussions to drive roadmap Strong management skills, including proven experience of managing and/or collaborating with teams in remote locations to ensure efficiency, effectiveness, and high level of supervisory oversight Ability to extract meaningful information from extensive research and analysis to effectively present facts and findings in a digestible format, a keen eye for attention to detail Strong sense of ownership and accountability Organizational skills, demonstrated ability to manage competing priorities and lead large scale projects to completion Ability to multi-task and prioritize deadlines; result oriented Change agent / leader, self-motivated, self-starter High accuracy and detail orientation Excellent communication (written, verbal, presentation, documentation) and client service skills; capability of interacting with key stakeholders to direct prioritization of program related activity Experience and ability to proactively and continuously identify and analyze problem situations to develop an effective and improve course of action for resolution Ability to work independently within a fast-paced environment with a hands-on approach Ability to be flexible in terms of hours in order to coordinate with team members across time zones Comfort in dealing with ambiguity and uncertainty in a dynamic environment Dependable, great attitude, highly motivated and a team player Reporting Relationships: Vice President, Service Desk There is no set deadline to apply for this job opportunity. Applications will be accepted on an ongoing basis until the search is no longer active.
Feb 13, 2025
Full time
Associate Vice President, Service Desk Manager Apply locations London, UK time type Full time posted on Posted 8 Days Ago job requisition id R5879 Over the last 20 years, Ares' success has been driven by our people and our culture. Today, our team is guided by our core values - Collaborative, Responsible, Entrepreneurial, Self-Aware, Trustworthy - and our purpose to be a catalyst for shared prosperity and a better future. Through our recruitment, career development and employee-focused programming, we are committed to fostering a welcoming and inclusive work environment where high-performance talent of diverse backgrounds, experiences, and perspectives can build careers within this exciting and growing industry. Job Description Summary: Ares Management is currently seeking a Service Desk Manager to join the End User Support team within the Technology & Information Security organization. The IT team consists of over 200 team members globally and is responsible for the firm's technology landscape. The Service Desk team within IT supports all Ares employees, including those in other locations, remotely as needed. The group is responsible for providing excellent client service while serving as points of contact for end users in troubleshooting requests, promptly responding to questions, and resolving Technology-related issues. They are also responsible for aligning themselves with the relevant business units and departments and proactively strategizing business needs as it pertains to Technology requirements. Service Desk management is responsible for overseeing the Service Desk support team in their respective locations (London and all other locations within EMEA) by supporting them in their daily tasks of responding to and resolving incidents and/or request tickets. The primary focus of this role is to monitor productivity, manage projects, delegate tasks, provide guidance, handle escalations and create a work environment that is professional, collaborative and enjoyable so service level goals can be achieved. Though the primary responsibility is management, there will be occasions where some hands-on technical work is required. Primary Functions & Essential Responsibilities: Day to day management of Service Desk Analysts, Senior Analysts, consultants Oversee the daily operation of Service Desk functions that include first level phone, email and walk-in support, logging of incidents and requests in the service management system, etc. Ensure the highest level of service delivery for all clients within the firm Accountable for providing leadership, direction, career path opportunities, mentorship and coaching to Service Desk team Ensure that individual and team responsibilities are performed in a timely, consistent, and responsive manner Verify the quality, accuracy and timeliness of responses and actions taken by the Service Desk team Engage business stakeholders to ensure service levels exceed expectations Partner with colleagues to develop metrics / OLA's / KPI's to drive operational efficiencies Prioritize workloads and balance conflicting demands, provide delegation on tasks and manage escalations as appropriate Provide guidance and advice on specific tasks and requests Manage weekly staff meetings Provide ongoing performance feedback to team members and monitor trends in individual and team performance Identify training requirements for team and train all team members as part of the onboarding process, and all existing team members on new processes or requirements Identify issues and make recommendations that will improve processes and procedures Assist in strategic initiatives through brainstorming and implementation, etc. Manage vendor accounts and relationships Manage special projects as assigned Partner with management to help refine the overall service strategy for the firm Own the front-line support experience for the EMEA Region Education: BS/BA in Computer Science, Business Administration or equivalent experience Certifications Desired may include: HDI Certifications ITIL/ITSM Foundation Certification Six Sigma Green belt (min) Certifications Microsoft Certifications CompTia Certifications (A+/Sec+/Net+) Experience Required: Experience in the financial services sector and/or alternate asset management experience preferred A minimum of 8 years of relevant experience with at least 3 years in a leadership role Proven people leader - hiring, developing, and fostering talent; building high-performing teams; driving change across scaled and global teams Experience leading staff in a Service Desk operation Experience with ITIL based ticket tracking systems such as ServiceNow and automatic call distribution systems Demonstrates commitment to providing Quality Customer Experience (QCE) Talent for creatively utilizing technology, people and processes to solve unique business problems in a cost-effective manner. Exceptional critical thinker and strong business judgment Ability to design and document processes Intermediate Excel skills; familiarity with formulas and pivot tables Track record of strong performance General Requirements: Ability to manage challenging workflow in a fast-paced, dynamic organization, managing multiple assignments in a deadline driven environment Experience managing internal and external stakeholders and leading project prioritization discussions to drive roadmap Strong management skills, including proven experience of managing and/or collaborating with teams in remote locations to ensure efficiency, effectiveness, and high level of supervisory oversight Ability to extract meaningful information from extensive research and analysis to effectively present facts and findings in a digestible format, a keen eye for attention to detail Strong sense of ownership and accountability Organizational skills, demonstrated ability to manage competing priorities and lead large scale projects to completion Ability to multi-task and prioritize deadlines; result oriented Change agent / leader, self-motivated, self-starter High accuracy and detail orientation Excellent communication (written, verbal, presentation, documentation) and client service skills; capability of interacting with key stakeholders to direct prioritization of program related activity Experience and ability to proactively and continuously identify and analyze problem situations to develop an effective and improve course of action for resolution Ability to work independently within a fast-paced environment with a hands-on approach Ability to be flexible in terms of hours in order to coordinate with team members across time zones Comfort in dealing with ambiguity and uncertainty in a dynamic environment Dependable, great attitude, highly motivated and a team player Reporting Relationships: Vice President, Service Desk There is no set deadline to apply for this job opportunity. Applications will be accepted on an ongoing basis until the search is no longer active.
Technical Architect Fully remote 9 month contract Inside IR35 Are you a highly skilled and experienced Technical Architect looking for your next challenge? Join our dynamic and innovative team and play a pivotal role in shaping the future of our technology landscape. As a Technical Architect, you will provide expert technical leadership across a range of complex projects and services. You will be responsible for defining and implementing technical strategies that align with our business objectives, ensuring we stay ahead in an ever-evolving digital world. Key Responsibilities Technical Leadership Provide strategic technical guidance to project and service teams. Define and document technical architectures, including system diagrams, data flows, and integration points. Evaluate and recommend cutting-edge technologies to drive business success. Conduct feasibility studies and impact assessments. Ensure technical solutions align with enterprise architecture principles. Solution Design & Development Design and develop scalable and innovative technical solutions. Maintain technical roadmaps and drive continuous improvement. Identify emerging technologies and assess their impact. Develop proof-of-concepts and prototypes. Project Delivery Lead technical aspects throughout the project lifecycle. Collaborate with project managers, business analysts, and engineers. Manage technical risks and develop mitigation plans. Keep stakeholders informed of technical decisions and their business impact. Operational Excellence Improve operational efficiency and reduce technical debt. Automate and streamline processes where possible. Provide technical support to operations teams. Mergers & Acquisitions (M&A) Support Conduct technical due diligence for mergers and acquisitions. Develop integration plans for acquired systems and processes. Skills & Experience Required Proven experience as a Technical Architect with expertise in designing and implementing enterprise-scale IT solutions. Strong knowledge of IT best practices, including ITIL, Prince2, TOGAF, and Archimate. Deep expertise across multiple technical domains, including: Enterprise IT: Large-scale systems (5,000+ users) Service Desk: ITSM platforms (ServiceNow) EUC: Endpoint devices, management tools (Intune, SCCM) Applications: CRM, ERP, HCM, Finance, Payroll Infrastructure: Cloud (Azure), servers, networks (Palo Alto, Cisco, Meraki), storage (SAN, VEEAM, HP) Cyber Security: IPS/IDS, SIEM, XDR, ISO27001 Data Science & Automation: MS Data Fabric, Data Bricks, RPA, iPaaS, MS Power Platform Strong problem-solving and analytical skills with the ability to think strategically. Excellent communication skills able to explain complex technical concepts to technical and non-technical audiences. Experience working in fast-paced, matrixed organizations with cross-functional teams. Desirable Skills & Experience Experience in M&A activities, including due diligence and integration. Agile development methodologies (Scrum, Kanban). DevSecOps practices and tools. Relevant certifications (e.g. Azure Solutions Architect). What We Offer The opportunity to work on exciting, large-scale projects that drive real business impact. Career growth opportunities in a fast-moving, innovative environment. A collaborative and supportive team culture. The chance to work with the latest technologies and influence strategic decisions. Ready to make an impact? Apply now and be part of our journey. At First Recruitment Group we understand just how important it is to secure the right people. That is why our Recruitment Consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates. We actively recruit at all levels and this is a superb opportunity for an IT Technical Architect looking for new employment. As part of putting people first, we strive to be an equal opportunities employer and we are always looking to increase the diversity of our workforce, working closely with our clients to ensure everyone is included.
Feb 13, 2025
Contractor
Technical Architect Fully remote 9 month contract Inside IR35 Are you a highly skilled and experienced Technical Architect looking for your next challenge? Join our dynamic and innovative team and play a pivotal role in shaping the future of our technology landscape. As a Technical Architect, you will provide expert technical leadership across a range of complex projects and services. You will be responsible for defining and implementing technical strategies that align with our business objectives, ensuring we stay ahead in an ever-evolving digital world. Key Responsibilities Technical Leadership Provide strategic technical guidance to project and service teams. Define and document technical architectures, including system diagrams, data flows, and integration points. Evaluate and recommend cutting-edge technologies to drive business success. Conduct feasibility studies and impact assessments. Ensure technical solutions align with enterprise architecture principles. Solution Design & Development Design and develop scalable and innovative technical solutions. Maintain technical roadmaps and drive continuous improvement. Identify emerging technologies and assess their impact. Develop proof-of-concepts and prototypes. Project Delivery Lead technical aspects throughout the project lifecycle. Collaborate with project managers, business analysts, and engineers. Manage technical risks and develop mitigation plans. Keep stakeholders informed of technical decisions and their business impact. Operational Excellence Improve operational efficiency and reduce technical debt. Automate and streamline processes where possible. Provide technical support to operations teams. Mergers & Acquisitions (M&A) Support Conduct technical due diligence for mergers and acquisitions. Develop integration plans for acquired systems and processes. Skills & Experience Required Proven experience as a Technical Architect with expertise in designing and implementing enterprise-scale IT solutions. Strong knowledge of IT best practices, including ITIL, Prince2, TOGAF, and Archimate. Deep expertise across multiple technical domains, including: Enterprise IT: Large-scale systems (5,000+ users) Service Desk: ITSM platforms (ServiceNow) EUC: Endpoint devices, management tools (Intune, SCCM) Applications: CRM, ERP, HCM, Finance, Payroll Infrastructure: Cloud (Azure), servers, networks (Palo Alto, Cisco, Meraki), storage (SAN, VEEAM, HP) Cyber Security: IPS/IDS, SIEM, XDR, ISO27001 Data Science & Automation: MS Data Fabric, Data Bricks, RPA, iPaaS, MS Power Platform Strong problem-solving and analytical skills with the ability to think strategically. Excellent communication skills able to explain complex technical concepts to technical and non-technical audiences. Experience working in fast-paced, matrixed organizations with cross-functional teams. Desirable Skills & Experience Experience in M&A activities, including due diligence and integration. Agile development methodologies (Scrum, Kanban). DevSecOps practices and tools. Relevant certifications (e.g. Azure Solutions Architect). What We Offer The opportunity to work on exciting, large-scale projects that drive real business impact. Career growth opportunities in a fast-moving, innovative environment. A collaborative and supportive team culture. The chance to work with the latest technologies and influence strategic decisions. Ready to make an impact? Apply now and be part of our journey. At First Recruitment Group we understand just how important it is to secure the right people. That is why our Recruitment Consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates. We actively recruit at all levels and this is a superb opportunity for an IT Technical Architect looking for new employment. As part of putting people first, we strive to be an equal opportunities employer and we are always looking to increase the diversity of our workforce, working closely with our clients to ensure everyone is included.
We have an exciting new role for an experienced Senior Technical Consultant, to join an ITSM provider specialising in ServiceNow. Applicants can be based anywhere in the UK as role is home basedThe primary role of the Senior Technical Consultant is to work closely with Customers to understand and translate their business and technical requirements, propose solutions to business problems and lead the technical delivery of the chosen solution. If you have a strong and proven background in Service Management technical delivery in ServiceNow and one or more of the following areas we want to hear from you: ITSM, ITIL, ITAM, CMDB/uCMDB ServiceNow, HP Service Manager, BMC/Remedy, SaaS Solutions, Web Technologies (XML, HTML, JavaScript, Web Services, etc.)As a Senior Technical Consultant you will be responsible for the following deliverables: Preparing and running functional design workshops including the creation of design specifications based on out-of-the-box functionality and customer requirements Full customer engagement around the technical solution including challenging and validating the customer requirements with regards to "needs" versus "wants". Working with the Client this requires thought leadership in transforming "solutionised" requirements to true business outcomes Providing creative solutions to resolve business problems via customer requirements based on the technology (ServiceNow, HP, etc.), process gaps (ITSM/ITIL) and cultural challenges (people) Working with the Pre-Sales and Technical Architecture functions to support, validate and help deliver client presentations, workshops and responses to technical and business enquiries Proven hands-on technical delivery (including development, testing and implementation) of cost-effective ServiceNow solutions using a number of technical skills such as HTML, XML, JavaScript/AJAX, Integrations (web services, SOAP, email, MID, etc)To be successful in the Senior Technical Consultant role you must have: Hands-on design, development and deployment experience with the Service-now platform for 12 - 18+ months (and/or similar ITSM toolsets for 3+ years) Experience in providing creative solutions to business problems and working with IT Service Management (ITIL) processes, metrics and key performance indicators Must have solid understanding and experience in using a number of web technologies such as HTML, CSS, XML, JavaScript/AJAX and developing integrations with the ServiceNow platform using web services, SOAP, email, MID, plugins Knowledge of technical components such as LDAP, VPN, SSL and other such technologies ITIL V2 or V3 Foundations Certification Has proven leadership experience in managing small teams and projects Ability to produce documentation on various levels including technical and customer facing Proven team player and team builder Educated to Degree Level Be prepared to travelThis role covers the UK and Europe and therefore you must be prepare to travel for work and be flexible around short notice. Due to the wide area coverage, most UK locations are acceptable as a base.If you have the outlined skill and experience and you are looking for you next exciting challenge, please apply now! "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full informationGlobal Technology Solutions is acting as an Employment Agency in relation to this vacancy.
Dec 18, 2022
Full time
We have an exciting new role for an experienced Senior Technical Consultant, to join an ITSM provider specialising in ServiceNow. Applicants can be based anywhere in the UK as role is home basedThe primary role of the Senior Technical Consultant is to work closely with Customers to understand and translate their business and technical requirements, propose solutions to business problems and lead the technical delivery of the chosen solution. If you have a strong and proven background in Service Management technical delivery in ServiceNow and one or more of the following areas we want to hear from you: ITSM, ITIL, ITAM, CMDB/uCMDB ServiceNow, HP Service Manager, BMC/Remedy, SaaS Solutions, Web Technologies (XML, HTML, JavaScript, Web Services, etc.)As a Senior Technical Consultant you will be responsible for the following deliverables: Preparing and running functional design workshops including the creation of design specifications based on out-of-the-box functionality and customer requirements Full customer engagement around the technical solution including challenging and validating the customer requirements with regards to "needs" versus "wants". Working with the Client this requires thought leadership in transforming "solutionised" requirements to true business outcomes Providing creative solutions to resolve business problems via customer requirements based on the technology (ServiceNow, HP, etc.), process gaps (ITSM/ITIL) and cultural challenges (people) Working with the Pre-Sales and Technical Architecture functions to support, validate and help deliver client presentations, workshops and responses to technical and business enquiries Proven hands-on technical delivery (including development, testing and implementation) of cost-effective ServiceNow solutions using a number of technical skills such as HTML, XML, JavaScript/AJAX, Integrations (web services, SOAP, email, MID, etc)To be successful in the Senior Technical Consultant role you must have: Hands-on design, development and deployment experience with the Service-now platform for 12 - 18+ months (and/or similar ITSM toolsets for 3+ years) Experience in providing creative solutions to business problems and working with IT Service Management (ITIL) processes, metrics and key performance indicators Must have solid understanding and experience in using a number of web technologies such as HTML, CSS, XML, JavaScript/AJAX and developing integrations with the ServiceNow platform using web services, SOAP, email, MID, plugins Knowledge of technical components such as LDAP, VPN, SSL and other such technologies ITIL V2 or V3 Foundations Certification Has proven leadership experience in managing small teams and projects Ability to produce documentation on various levels including technical and customer facing Proven team player and team builder Educated to Degree Level Be prepared to travelThis role covers the UK and Europe and therefore you must be prepare to travel for work and be flexible around short notice. Due to the wide area coverage, most UK locations are acceptable as a base.If you have the outlined skill and experience and you are looking for you next exciting challenge, please apply now! "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full informationGlobal Technology Solutions is acting as an Employment Agency in relation to this vacancy.
