REQUISITOS The Role: We are seeking a highly skilled Senior Azure Cloud DevOps Engineer with deep experience (3-5 years) in automation, Azure native services, and modern DevOps practices. You will build and manage cloud native solutions and automated deployment pipelines using Azure DevOps, GitHub Actions, and YAML to enhance delivery speed, system reliability, and operational efficiency. You will design secure, scalable architectures across the Azure platform, while contributing to a high performance engineering culture within an Agile/Scrum environment. This position requires strong hands on expertise in automation scripting and the ability to proactively improve system monitoring and observability. Key Responsibilities: Build - Mastery - Innovate - Optimize Architect and Implement: Build robust Azure cloud solutions, leveraging services such as Azure App Services, Azure Functions, Azure Kubernetes Service (AKS), API management, SQL Database and various Azure native components. DevOps Mastery: Define, optimize, and maintain Azure DevOps and GitHub Actions CI/CD pipelines, using Infrastructure as Code with Terraform, Bicep, and PowerShell scripting to streamline deployments, configuration updates, maintenance, and provisioning tasks. Innovate: Conduct proof of concepts for emerging Azure technologies and Gen AI applications. Platform integration: Integrate and manage key platform services, including Storage, Networking, Identity, and Monitoring, ensuring seamless end to end operations. Well Architected: Implement secure, scalable designs following best practices for availability, performance optimization, and cloud security. Collaboration: Work within Agile/Scrum teams, partnering with developers, cloud engineers, and stakeholders to deliver high quality, cloud ready solutions. Analytical skills: Diagnose and resolve complex issues in cloud and DevOps environments, applying strong problem solving and analytical skills. Optimize: Ensure solutions are cost effective, high performing, and reliably secure. Take on a prominent role in the architecture and design of web solutions. Work with the wider development team to scope out and develop new web applications for existing services. Develop a flexible and well structured back end architecture. Participate in code reviews, testing, and quality assurance processes to ensure high quality code Help identify, escalat, resolve any technical issues and problems that might occur. Participate in code reviews, testing, and quality assurance to meet project goals and timelines. Provide technical guidance to junior developers and communicate effectively with clients and stakeholders. Set up and manage the computational infrastructure required to build, test and release applications. Develop and maintain tools to assist other developers in delivering their changes to production environments quickly and reliably. Establish and enforce development and coding best practices within the teams. Automate existing manual tasks to reduce delivery time and free up time for core development. Share knowledge and collaborate effectively with the rest of the Compute team based in other locations. Levallois-Perret . France Manager At Devoteam, we help organisations unlock the full potential of the cloud. As a Microsoft Cloud Consultant, you guide customers through their cloud journey and help them build secure, scalable and futureproof platforms. You guide them through the complexities of Microsoft Azure and ensure their platform is engineered for long term success. You'll join a team that thrives on innovation, collaboration and continuous learning-because shaping the future of cloud means staying ahead of it. Your role As a Cloud Consultant, you support customers in designing, managing and improving their cloud environments. You translate business needs into smart technical solutions and ensure the underlying platform is reliable, secure and ready for growth. You will: Support customers with the management, integration and maintenance of their cloud platform, ensuring stability, security and operational excellence. Work on core infrastructure and technology services within the landing zone, helping customers build a strong and compliant cloud foundation. Collaborate closely with DevOps teams, who focus on development practices and platform usage, while you ensure the platform itself is robust and well architected. Collaborate with the Data & AI teams to ensure transformation projects provide the necessary foundations for advanced AI Foundry and Fabric implementations. Conduct feasibility studies for new cloud services or platform improvements, always keeping an eye on innovation and long term value. Think proactively about security, maintainability, flexibility and efficiency in every solution you design. We are seeking our next talents to work on data-related projects (at Strategy, Business, and Operations levels). The ideal candidate will have a deep understanding of data analysis, management, and visualization, coupled with strong problem solving and communication skills. The Data Consultant will collaborate with clients and internal teams to assess data needs, develop strategies for effective data utilization, and implement solutions that drive business insights. Responsibilities: Analyze complex datasets to identify trends, patterns, and insights. Interpret data to provide actionable recommendations for business improvement. Work closely with clients to understand their business goals and data requirements. Collaborate on the development of data strategies aligned with client objectives. Design and implement data management processes to ensure data accuracy, completeness, and security. Develop and maintain data documentation and metadata. Create visually appealing and insightful reports and dashboards. Communicate data findings effectively to both technical and non-technical stakeholders. Identify and resolve data related issues and challenges. Propose innovative solutions to improve data processes and systems. Stay updated on industry trends and advancements in data technologies. Provide guidance on the selection and implementation of data tools and technologies. Levallois-Perret . France & Devops Engineer Vos Missions : Lisboa . Portugal Assurance Analyst Ability to elicit and document technical requirements; Preparation of use cases for validation of the solution under implementation; Manage and validate the requirements; Identify gaps and opportunities for process improvements; Analyze functional and technical specifications to ensure that the construction and definition of test cases is in agreement; Execution of different types of software tests in order to validate that the developed solutions respond to the requirements defined in the technical and functional specifications, ensuring compliance with the defined testing framework; Updating documentation and deliverables related to testing (test plans, test scripts and evidence reports). Machelen . Belgium & Compliance Engineer What are we looking for? As a Security GRC consultant, you are able to engage with our clients in all industry sectors to scope out their cyber requirements and to deliver on their Governance, Risk and Compliance projects based on your expert advice. You are able to help clients understand their risk exposure in their environment and design solutions to remediate their risks. What will your day look like? You will adopt and integrate Compliance & Risk Frameworks for specific projects at our clients. This can include data entry into ServiceNow GRC tool, creating status reports and maintain statistics. You will also support our clients in the development of their security program regarding compliance and data privacy, which includes performing or documenting Framework Assessments; advising on or creating appropriate Policies; and revising, creating, or assisting in the creation of Risk Management, Incident Response, and Business Recovery programs. Who will you work with? You will be part of the Cyber Trust team with more than 50 people in Belgium, exchanging insights and knowledge, "ensuring a secure IT environment protecting the business goals". You will work with our customer's business and technical employees to capture, discuss and verify cyber risks. You work on flexible daily basis, on site at client's office, at Devoteam in Zaventem or at home. You will report to your practice manager, who will be your point of contact for development and career guidance.
Apr 17, 2026
Full time
REQUISITOS The Role: We are seeking a highly skilled Senior Azure Cloud DevOps Engineer with deep experience (3-5 years) in automation, Azure native services, and modern DevOps practices. You will build and manage cloud native solutions and automated deployment pipelines using Azure DevOps, GitHub Actions, and YAML to enhance delivery speed, system reliability, and operational efficiency. You will design secure, scalable architectures across the Azure platform, while contributing to a high performance engineering culture within an Agile/Scrum environment. This position requires strong hands on expertise in automation scripting and the ability to proactively improve system monitoring and observability. Key Responsibilities: Build - Mastery - Innovate - Optimize Architect and Implement: Build robust Azure cloud solutions, leveraging services such as Azure App Services, Azure Functions, Azure Kubernetes Service (AKS), API management, SQL Database and various Azure native components. DevOps Mastery: Define, optimize, and maintain Azure DevOps and GitHub Actions CI/CD pipelines, using Infrastructure as Code with Terraform, Bicep, and PowerShell scripting to streamline deployments, configuration updates, maintenance, and provisioning tasks. Innovate: Conduct proof of concepts for emerging Azure technologies and Gen AI applications. Platform integration: Integrate and manage key platform services, including Storage, Networking, Identity, and Monitoring, ensuring seamless end to end operations. Well Architected: Implement secure, scalable designs following best practices for availability, performance optimization, and cloud security. Collaboration: Work within Agile/Scrum teams, partnering with developers, cloud engineers, and stakeholders to deliver high quality, cloud ready solutions. Analytical skills: Diagnose and resolve complex issues in cloud and DevOps environments, applying strong problem solving and analytical skills. Optimize: Ensure solutions are cost effective, high performing, and reliably secure. Take on a prominent role in the architecture and design of web solutions. Work with the wider development team to scope out and develop new web applications for existing services. Develop a flexible and well structured back end architecture. Participate in code reviews, testing, and quality assurance processes to ensure high quality code Help identify, escalat, resolve any technical issues and problems that might occur. Participate in code reviews, testing, and quality assurance to meet project goals and timelines. Provide technical guidance to junior developers and communicate effectively with clients and stakeholders. Set up and manage the computational infrastructure required to build, test and release applications. Develop and maintain tools to assist other developers in delivering their changes to production environments quickly and reliably. Establish and enforce development and coding best practices within the teams. Automate existing manual tasks to reduce delivery time and free up time for core development. Share knowledge and collaborate effectively with the rest of the Compute team based in other locations. Levallois-Perret . France Manager At Devoteam, we help organisations unlock the full potential of the cloud. As a Microsoft Cloud Consultant, you guide customers through their cloud journey and help them build secure, scalable and futureproof platforms. You guide them through the complexities of Microsoft Azure and ensure their platform is engineered for long term success. You'll join a team that thrives on innovation, collaboration and continuous learning-because shaping the future of cloud means staying ahead of it. Your role As a Cloud Consultant, you support customers in designing, managing and improving their cloud environments. You translate business needs into smart technical solutions and ensure the underlying platform is reliable, secure and ready for growth. You will: Support customers with the management, integration and maintenance of their cloud platform, ensuring stability, security and operational excellence. Work on core infrastructure and technology services within the landing zone, helping customers build a strong and compliant cloud foundation. Collaborate closely with DevOps teams, who focus on development practices and platform usage, while you ensure the platform itself is robust and well architected. Collaborate with the Data & AI teams to ensure transformation projects provide the necessary foundations for advanced AI Foundry and Fabric implementations. Conduct feasibility studies for new cloud services or platform improvements, always keeping an eye on innovation and long term value. Think proactively about security, maintainability, flexibility and efficiency in every solution you design. We are seeking our next talents to work on data-related projects (at Strategy, Business, and Operations levels). The ideal candidate will have a deep understanding of data analysis, management, and visualization, coupled with strong problem solving and communication skills. The Data Consultant will collaborate with clients and internal teams to assess data needs, develop strategies for effective data utilization, and implement solutions that drive business insights. Responsibilities: Analyze complex datasets to identify trends, patterns, and insights. Interpret data to provide actionable recommendations for business improvement. Work closely with clients to understand their business goals and data requirements. Collaborate on the development of data strategies aligned with client objectives. Design and implement data management processes to ensure data accuracy, completeness, and security. Develop and maintain data documentation and metadata. Create visually appealing and insightful reports and dashboards. Communicate data findings effectively to both technical and non-technical stakeholders. Identify and resolve data related issues and challenges. Propose innovative solutions to improve data processes and systems. Stay updated on industry trends and advancements in data technologies. Provide guidance on the selection and implementation of data tools and technologies. Levallois-Perret . France & Devops Engineer Vos Missions : Lisboa . Portugal Assurance Analyst Ability to elicit and document technical requirements; Preparation of use cases for validation of the solution under implementation; Manage and validate the requirements; Identify gaps and opportunities for process improvements; Analyze functional and technical specifications to ensure that the construction and definition of test cases is in agreement; Execution of different types of software tests in order to validate that the developed solutions respond to the requirements defined in the technical and functional specifications, ensuring compliance with the defined testing framework; Updating documentation and deliverables related to testing (test plans, test scripts and evidence reports). Machelen . Belgium & Compliance Engineer What are we looking for? As a Security GRC consultant, you are able to engage with our clients in all industry sectors to scope out their cyber requirements and to deliver on their Governance, Risk and Compliance projects based on your expert advice. You are able to help clients understand their risk exposure in their environment and design solutions to remediate their risks. What will your day look like? You will adopt and integrate Compliance & Risk Frameworks for specific projects at our clients. This can include data entry into ServiceNow GRC tool, creating status reports and maintain statistics. You will also support our clients in the development of their security program regarding compliance and data privacy, which includes performing or documenting Framework Assessments; advising on or creating appropriate Policies; and revising, creating, or assisting in the creation of Risk Management, Incident Response, and Business Recovery programs. Who will you work with? You will be part of the Cyber Trust team with more than 50 people in Belgium, exchanging insights and knowledge, "ensuring a secure IT environment protecting the business goals". You will work with our customer's business and technical employees to capture, discuss and verify cyber risks. You work on flexible daily basis, on site at client's office, at Devoteam in Zaventem or at home. You will report to your practice manager, who will be your point of contact for development and career guidance.
Senior Consultant - ITSM Service Architecture Specialist - Permanent Remote - SC CLEARED Overview We are seeking a Senior Consultant - ITSM Service Architecture Specialist to deliver ITIL4-based service management solutions for UK government clients. This permanent role is home based (UK) with up to 25% travel for client workshops and meetings. You will work as part of a collaborative team to implement ITIL service value stream practices, document and optimise ITSM processes, and lead discovery workshops focusing on governance modelling, IT landscape analysis, and service roadmap development. The ideal candidate will combine deep ITIL4/ITSM expertise with strong communication skills and an understanding of public sector environments. Key Responsibilities Serve as the Technical Lead working with the Engagement and Value Manager to build the Process Transformation Practice Service Architecture & ITIL Implementation: Design and implement IT service architectures and value stream based processes aligned with ITIL4 best practices. Ensure that service processes and operating models are optimised and aligned with ITIL guidelines to deliver business value. Process Documentation: Develop, document, and maintain ITSM processes and standard operating procedures. Baseline current processes and update documentation to reflect improvements, ensuring consistency with ITIL4 practices and governance standards. Service Value Streams: Embed ITIL4 service value stream practices across the service lifecycle, focusing on end to end value delivery and continual improvement. Champion the shift from isolated processes to integrated value streams that improve efficiency and user experience. Discovery Workshops & Analysis: Lead discovery workshops with client stakeholders to assess governance models, IT landscape components, and service delivery challenges. Elicit requirements and pain points, and translate findings into structured service roadmaps and actionable improvement plans. Governance Modelling: Develop and recommend service governance structures (roles, responsibilities, RACI models, cadence of review) tailored to the client's organisational needs. Ensure that governance frameworks meet public sector accountability and compliance requirements. Service Roadmap Development: Create strategic service improvement roadmaps that outline the transition from current state to target state service models. Define milestones for implementing new or enhanced ITSM capabilities (processes, tools, organisational changes) aligned with the client's business objectives. Stakeholder Engagement: Work closely with senior stakeholders in government settings to understand their service requirements, communicate solutions, and ensure buy in. Present findings, proposals, and status updates to both technical and non technical audiences in a clear, professional manner. Team Collaboration & Knowledge Sharing: Collaborate with fellow service architects, process owners, and subject matter experts to design holistic solutions. Take a leadership role in contribution to a team culture of knowledge sharing and continuous improvement - for example, by mentoring junior consultants and disseminating ITIL best practices. Quality Assurance: Review and assure service designs and process changes for effectiveness, scalability, and alignment with best practices. Identify gaps or risks in proposed service solutions and drive corrective actions or design adjustments as needed. Continuous Improvement: Monitor service performance and process KPIs post implementation. Identify opportunities for further improvement in processes, tools, or organisational capabilities. Drive a cycle of continual service improvement in line with ITIL's guiding principles. Essential Qualifications & Experience Extensive ITSM Experience: Significant experience (e.g. 5 years) in IT Service Management roles, including designing and improving ITIL aligned processes across the service lifecycle. Proven track record of implementing ITIL frameworks in a medium or large organisation or via consultancy engagements. ITIL Expertise: Strong knowledge of ITIL4 framework is required - including its Service Value System, practices, and value stream concepts. ITIL4 Foundation certification (or higher) is required, demonstrating formal understanding of ITIL principles. Service Architecture Skills: Hands on experience developing IT service architectures or operating models. Ability to define end to end service operating models, processes, and workflows that are practical and outcome focused. Familiarity with enterprise architecture or modelling techniques is an advantage for analysing complex IT landscapes. Process Documentation & Analysis: Excellent ability to document processes clearly and concisely - e.g. process maps, RACI charts, SOPs. Detail oriented approach to ensuring process documentation aligns with industry best practices and can be easily understood by stakeholders. Workshop Facilitation & Communication: Strong facilitation skills to lead discovery workshops and requirements sessions. Exceptional communication and interpersonal skills, with the ability to engage stakeholders at all levels (from technical teams to senior government officials) and translate technical concepts into business terms. Public Sector Awareness: Experience working with or for government or public sector clients is highly desirable. An understanding of public sector IT constraints (e.g. security, compliance, procurement processes) and familiarity with government service standards or governance expectations will be beneficial. Teamwork & Leadership: Proven ability to work effectively as part of a multidisciplinary team, contributing to shared goals and mentoring others as needed. Comfortable collaborating in a consulting/project team environment, as well as working independently when required to drive tasks to completion. Tools & Technology: Good understanding of common ITSM tools and technologies. Experience with ITSM software (such as ServiceNow, BMC Remedy, or similar) for process implementation and reporting is highly advantageous. Competence in standard office and collaboration tools is expected. Security Clearance: Must be eligible for UK Security Check (SC) clearance, and willing to undergo the clearance process. Existing SC clearance (or higher level clearance) is a strong plus, as many projects deal with sensitive government information. Eligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity.
Apr 15, 2026
Full time
Senior Consultant - ITSM Service Architecture Specialist - Permanent Remote - SC CLEARED Overview We are seeking a Senior Consultant - ITSM Service Architecture Specialist to deliver ITIL4-based service management solutions for UK government clients. This permanent role is home based (UK) with up to 25% travel for client workshops and meetings. You will work as part of a collaborative team to implement ITIL service value stream practices, document and optimise ITSM processes, and lead discovery workshops focusing on governance modelling, IT landscape analysis, and service roadmap development. The ideal candidate will combine deep ITIL4/ITSM expertise with strong communication skills and an understanding of public sector environments. Key Responsibilities Serve as the Technical Lead working with the Engagement and Value Manager to build the Process Transformation Practice Service Architecture & ITIL Implementation: Design and implement IT service architectures and value stream based processes aligned with ITIL4 best practices. Ensure that service processes and operating models are optimised and aligned with ITIL guidelines to deliver business value. Process Documentation: Develop, document, and maintain ITSM processes and standard operating procedures. Baseline current processes and update documentation to reflect improvements, ensuring consistency with ITIL4 practices and governance standards. Service Value Streams: Embed ITIL4 service value stream practices across the service lifecycle, focusing on end to end value delivery and continual improvement. Champion the shift from isolated processes to integrated value streams that improve efficiency and user experience. Discovery Workshops & Analysis: Lead discovery workshops with client stakeholders to assess governance models, IT landscape components, and service delivery challenges. Elicit requirements and pain points, and translate findings into structured service roadmaps and actionable improvement plans. Governance Modelling: Develop and recommend service governance structures (roles, responsibilities, RACI models, cadence of review) tailored to the client's organisational needs. Ensure that governance frameworks meet public sector accountability and compliance requirements. Service Roadmap Development: Create strategic service improvement roadmaps that outline the transition from current state to target state service models. Define milestones for implementing new or enhanced ITSM capabilities (processes, tools, organisational changes) aligned with the client's business objectives. Stakeholder Engagement: Work closely with senior stakeholders in government settings to understand their service requirements, communicate solutions, and ensure buy in. Present findings, proposals, and status updates to both technical and non technical audiences in a clear, professional manner. Team Collaboration & Knowledge Sharing: Collaborate with fellow service architects, process owners, and subject matter experts to design holistic solutions. Take a leadership role in contribution to a team culture of knowledge sharing and continuous improvement - for example, by mentoring junior consultants and disseminating ITIL best practices. Quality Assurance: Review and assure service designs and process changes for effectiveness, scalability, and alignment with best practices. Identify gaps or risks in proposed service solutions and drive corrective actions or design adjustments as needed. Continuous Improvement: Monitor service performance and process KPIs post implementation. Identify opportunities for further improvement in processes, tools, or organisational capabilities. Drive a cycle of continual service improvement in line with ITIL's guiding principles. Essential Qualifications & Experience Extensive ITSM Experience: Significant experience (e.g. 5 years) in IT Service Management roles, including designing and improving ITIL aligned processes across the service lifecycle. Proven track record of implementing ITIL frameworks in a medium or large organisation or via consultancy engagements. ITIL Expertise: Strong knowledge of ITIL4 framework is required - including its Service Value System, practices, and value stream concepts. ITIL4 Foundation certification (or higher) is required, demonstrating formal understanding of ITIL principles. Service Architecture Skills: Hands on experience developing IT service architectures or operating models. Ability to define end to end service operating models, processes, and workflows that are practical and outcome focused. Familiarity with enterprise architecture or modelling techniques is an advantage for analysing complex IT landscapes. Process Documentation & Analysis: Excellent ability to document processes clearly and concisely - e.g. process maps, RACI charts, SOPs. Detail oriented approach to ensuring process documentation aligns with industry best practices and can be easily understood by stakeholders. Workshop Facilitation & Communication: Strong facilitation skills to lead discovery workshops and requirements sessions. Exceptional communication and interpersonal skills, with the ability to engage stakeholders at all levels (from technical teams to senior government officials) and translate technical concepts into business terms. Public Sector Awareness: Experience working with or for government or public sector clients is highly desirable. An understanding of public sector IT constraints (e.g. security, compliance, procurement processes) and familiarity with government service standards or governance expectations will be beneficial. Teamwork & Leadership: Proven ability to work effectively as part of a multidisciplinary team, contributing to shared goals and mentoring others as needed. Comfortable collaborating in a consulting/project team environment, as well as working independently when required to drive tasks to completion. Tools & Technology: Good understanding of common ITSM tools and technologies. Experience with ITSM software (such as ServiceNow, BMC Remedy, or similar) for process implementation and reporting is highly advantageous. Competence in standard office and collaboration tools is expected. Security Clearance: Must be eligible for UK Security Check (SC) clearance, and willing to undergo the clearance process. Existing SC clearance (or higher level clearance) is a strong plus, as many projects deal with sensitive government information. Eligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity.
Overview Job Description: Telecommunications Network Inventory (TNI) Architect - ServiceNow Platform Role Overview: The TNI Architect is a senior architectural leader responsible for defining, designing, and governing large scale Telecommunications Network Inventory (TNI) solutions on the ServiceNow platform. With 15+ years of total IT experience and 10+ years of deep ServiceNow + TNI architecture expertise, this role drives digital transformation for telecom operators by unifying network inventory, workflows, and automation on ServiceNow's telecom ecosystem such as (topologies, equipment, and processes). This role partners with enterprise architects, network engineers, and business leaders to build scalable, AI enabled, future ready telecom operations. TNI & ServiceNow Architecture Architect end to end Telecommunications Network Inventory (TNI) solutions, including physical & logical network modelling, topology, capacity, and lifecycle automation (Supports inventory visualization, topology mapping & telecom workflows). Define scalable, secure, and high performance ServiceNow architectures across ITSM, ITOM, CSM, CMDB, FSM/FSL, Discovery, and telecom modules. Create architecture blueprints, reference models, data models, and integration patterns aligned with enterprise standards. Drive TNI platform modernization, including converged network operations, CMDB maturity, and configuration governance. Solution Design & Delivery Leadership Lead solution architecture for large implementations, upgrades, and multi module programs in the telecom domain. Conduct design reviews, code reviews, and configuration governance to ensure adherence to platform best practices. Define platform guardrails, data governance, naming conventions, security models, and upgrade readiness. Optimize workflows, inventory models, and network operations dashboards for performance and usability. Integration & Automation Architect integrations between TNI and OSS/BSS systems using REST/SOAP APIs, IntegrationHub, MID Server, event driven patterns, and network adapters. Build reusable frameworks, accelerators, network templates, and automation toolkits to improve delivery velocity. Stakeholder Engagement & Strategy Partner with business, network ops, engineering teams, and CXO level stakeholders to align TNI architecture with transformation strategy. Lead customer workshops, solution walkthroughs, RFP/RFI responses, and pre sales architecture sessions. Provide thought leadership on ServiceNow telecom roadmap, platform expansion, AI capabilities, and upgrade strategy. Innovation & Telecom Transformation Drive adoption of new ServiceNow telecom capabilities such as predictive intelligence, AIOps, topology visualization, automated network service creation, and process optimization. (ServiceNow supports automated service creation & network topology management) Identify opportunities to modernize legacy OSS systems using ServiceNow as the central orchestration and inventory platform. Leadership, Mentoring & Governance Guide developers, BAs, technical consultants, and junior architects on TNI design patterns and platform best practices. Establish architectural standards within the TNI/ServiceNow Center of Excellence (CoE). Mentor cross functional teams and support capability building through structured training and knowledge sessions. Required Experience & Qualifications 15+ years of overall IT experience, with strong background in enterprise system design and large scale architecture. 10+ years specialized in ServiceNow + TNI architecture, including hands on experience with telecom inventory models. (TNI includes inventory, rack design, capacity, equipment modeling, fiber/circuit mapping, etc.) Strong expertise across ServiceNow telecom ecosystem: TNI, CMDB, Discovery, Service Operations, ITOM, CSM, FSM/FSL. Proven experience designing integrations between ServiceNow and OSS/BSS systems. Experience defining data models for network equipment, logical circuits, racks, capacity, and telecom topology. Strong communication and stakeholder management skills, including experience presenting to senior executives. ServiceNow certifications preferred: Certified System Administrator CIS (any Telecom/CMDB/Discovery/CSM/ITSM modules) CAD CTA (preferred) Preferred Skills Experience in telecom network modeling, network topologies, fiber/circuit provisioning, and network operations. Familiarity with AI features in ServiceNow-Predictive Intelligence, Automation Engine, AIOps. Understanding of cloud (AWS/Azure/GCP), microservices, and enterprise integration patterns. Hands on experience with pre sales, estimation, and solution shaping for large telecom RFPs. Why This Role Matters This role is critical in helping telecom enterprises modernize network operations, unify inventory systems, reduce operational complexity, and accelerate digital transformation on the ServiceNow platform.
Apr 15, 2026
Full time
Overview Job Description: Telecommunications Network Inventory (TNI) Architect - ServiceNow Platform Role Overview: The TNI Architect is a senior architectural leader responsible for defining, designing, and governing large scale Telecommunications Network Inventory (TNI) solutions on the ServiceNow platform. With 15+ years of total IT experience and 10+ years of deep ServiceNow + TNI architecture expertise, this role drives digital transformation for telecom operators by unifying network inventory, workflows, and automation on ServiceNow's telecom ecosystem such as (topologies, equipment, and processes). This role partners with enterprise architects, network engineers, and business leaders to build scalable, AI enabled, future ready telecom operations. TNI & ServiceNow Architecture Architect end to end Telecommunications Network Inventory (TNI) solutions, including physical & logical network modelling, topology, capacity, and lifecycle automation (Supports inventory visualization, topology mapping & telecom workflows). Define scalable, secure, and high performance ServiceNow architectures across ITSM, ITOM, CSM, CMDB, FSM/FSL, Discovery, and telecom modules. Create architecture blueprints, reference models, data models, and integration patterns aligned with enterprise standards. Drive TNI platform modernization, including converged network operations, CMDB maturity, and configuration governance. Solution Design & Delivery Leadership Lead solution architecture for large implementations, upgrades, and multi module programs in the telecom domain. Conduct design reviews, code reviews, and configuration governance to ensure adherence to platform best practices. Define platform guardrails, data governance, naming conventions, security models, and upgrade readiness. Optimize workflows, inventory models, and network operations dashboards for performance and usability. Integration & Automation Architect integrations between TNI and OSS/BSS systems using REST/SOAP APIs, IntegrationHub, MID Server, event driven patterns, and network adapters. Build reusable frameworks, accelerators, network templates, and automation toolkits to improve delivery velocity. Stakeholder Engagement & Strategy Partner with business, network ops, engineering teams, and CXO level stakeholders to align TNI architecture with transformation strategy. Lead customer workshops, solution walkthroughs, RFP/RFI responses, and pre sales architecture sessions. Provide thought leadership on ServiceNow telecom roadmap, platform expansion, AI capabilities, and upgrade strategy. Innovation & Telecom Transformation Drive adoption of new ServiceNow telecom capabilities such as predictive intelligence, AIOps, topology visualization, automated network service creation, and process optimization. (ServiceNow supports automated service creation & network topology management) Identify opportunities to modernize legacy OSS systems using ServiceNow as the central orchestration and inventory platform. Leadership, Mentoring & Governance Guide developers, BAs, technical consultants, and junior architects on TNI design patterns and platform best practices. Establish architectural standards within the TNI/ServiceNow Center of Excellence (CoE). Mentor cross functional teams and support capability building through structured training and knowledge sessions. Required Experience & Qualifications 15+ years of overall IT experience, with strong background in enterprise system design and large scale architecture. 10+ years specialized in ServiceNow + TNI architecture, including hands on experience with telecom inventory models. (TNI includes inventory, rack design, capacity, equipment modeling, fiber/circuit mapping, etc.) Strong expertise across ServiceNow telecom ecosystem: TNI, CMDB, Discovery, Service Operations, ITOM, CSM, FSM/FSL. Proven experience designing integrations between ServiceNow and OSS/BSS systems. Experience defining data models for network equipment, logical circuits, racks, capacity, and telecom topology. Strong communication and stakeholder management skills, including experience presenting to senior executives. ServiceNow certifications preferred: Certified System Administrator CIS (any Telecom/CMDB/Discovery/CSM/ITSM modules) CAD CTA (preferred) Preferred Skills Experience in telecom network modeling, network topologies, fiber/circuit provisioning, and network operations. Familiarity with AI features in ServiceNow-Predictive Intelligence, Automation Engine, AIOps. Understanding of cloud (AWS/Azure/GCP), microservices, and enterprise integration patterns. Hands on experience with pre sales, estimation, and solution shaping for large telecom RFPs. Why This Role Matters This role is critical in helping telecom enterprises modernize network operations, unify inventory systems, reduce operational complexity, and accelerate digital transformation on the ServiceNow platform.
Introduction - BRAND & MARKETING TEAM COORDINATOR Join a purpose-led, large-scale organisation undergoing an exciting transformation journey. This role sits at the heart of a busy Brand & Marketing team, helping to keep everything running efficiently behind the scenes. Role Overview: Location: Watford. Package: £45,000 pa+ strong benefits package Industry: Consumer / Marketing / Entertainment What You'll Be Doing: Managing purchase orders end-to-end, including raising, tracking, approvals and resolving invoice queries Keeping financial trackers up to date and escalating urgent requests to ensure smooth delivery Coordinating diaries and meetings for senior stakeholders, ensuring schedules run seamlessly Organising internal and external meetings, including logistics, room bookings and visitor arrangements Supporting team events, department forums and marketing initiatives with full coordination and comms Booking and managing travel arrangements, alongside expenses tracking and submissions Handling onboarding and offboarding processes, including systems access and contractor changes Maintaining internal systems, distribution lists and departmental reporting Supporting key recurring tasks and reporting deadlines across the function Main Skills Needed: Proven experience in a team coordination or administrative role within a fast-paced environment Strong organisational skills with the ability to manage multiple priorities effectively Confident communicator, comfortable working with senior stakeholders High attention to detail, especially across financial and process-driven tasks Solid Microsoft Office skills (Outlook, Excel, PowerPoint, Word) Experience with procurement and finance processes (POs, invoices, suppliers) Exposure to systems such as SAP, Coupa or ServiceNow (desirable) Background in marketing or agency-led environments (desirable) What's in It for You: Be part of a major transformation journey within a purpose-driven organisation Work in a collaborative, inclusive and forward-thinking culture Strong focus on wellbeing, flexibility and work-life balance Competitive benefits including pension, private healthcare and wellness allowance Generous annual leave plus additional wellbeing days Access to flexible benefits, enhanced family leave and volunteering opportunities Opportunity to grow your career within a dynamic, values-led environment Call to Action: We'll keep this simple: if it sounds good, get in touch. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. By applying you are confirming you are happy to be added to the Add Property mailing list regarding future suitable positions. You can opt out of this at any time simply by contacting one of our consultants.
Apr 15, 2026
Contractor
Introduction - BRAND & MARKETING TEAM COORDINATOR Join a purpose-led, large-scale organisation undergoing an exciting transformation journey. This role sits at the heart of a busy Brand & Marketing team, helping to keep everything running efficiently behind the scenes. Role Overview: Location: Watford. Package: £45,000 pa+ strong benefits package Industry: Consumer / Marketing / Entertainment What You'll Be Doing: Managing purchase orders end-to-end, including raising, tracking, approvals and resolving invoice queries Keeping financial trackers up to date and escalating urgent requests to ensure smooth delivery Coordinating diaries and meetings for senior stakeholders, ensuring schedules run seamlessly Organising internal and external meetings, including logistics, room bookings and visitor arrangements Supporting team events, department forums and marketing initiatives with full coordination and comms Booking and managing travel arrangements, alongside expenses tracking and submissions Handling onboarding and offboarding processes, including systems access and contractor changes Maintaining internal systems, distribution lists and departmental reporting Supporting key recurring tasks and reporting deadlines across the function Main Skills Needed: Proven experience in a team coordination or administrative role within a fast-paced environment Strong organisational skills with the ability to manage multiple priorities effectively Confident communicator, comfortable working with senior stakeholders High attention to detail, especially across financial and process-driven tasks Solid Microsoft Office skills (Outlook, Excel, PowerPoint, Word) Experience with procurement and finance processes (POs, invoices, suppliers) Exposure to systems such as SAP, Coupa or ServiceNow (desirable) Background in marketing or agency-led environments (desirable) What's in It for You: Be part of a major transformation journey within a purpose-driven organisation Work in a collaborative, inclusive and forward-thinking culture Strong focus on wellbeing, flexibility and work-life balance Competitive benefits including pension, private healthcare and wellness allowance Generous annual leave plus additional wellbeing days Access to flexible benefits, enhanced family leave and volunteering opportunities Opportunity to grow your career within a dynamic, values-led environment Call to Action: We'll keep this simple: if it sounds good, get in touch. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. By applying you are confirming you are happy to be added to the Add Property mailing list regarding future suitable positions. You can opt out of this at any time simply by contacting one of our consultants.
Enterprise customers. Complex challenges. Own Revenue Growth We are a rapidly growing Top Tier ServiceNow Partner , helping the public sector and organisations that serve the public sector transform how they operate through the ServiceNow platform. We re looking for a strategic, commercially minded growth Account Manager to own a portfolio of enterprise customers and drive long-term growth through consulting and managed services engagements. This isn t a renewals account management role - it s about building strategic partnerships and unlocking new opportunities across complex organisations . Hybrid Working UK. London 2 days per week at The Ministry - London s coolest workspace (Yes, the same people as the Ministry of Sound). Who we are Working shouldn t be painful. Our inspiring founders, alongside our brilliant team, have built a culture that puts you and your wellbeing first. We care about your happiness. When we are happy, we make better decisions - and happy people means better outcomes for our customers. That s why we ve worked hard to create an environment where our team feels supported, developed, respected, and empowered to succeed. If you re ready to inspire, innovate, and make a real difference, this is your opportunity to step into a role where your ideas matter, your commitment is recognised, and your impact is visible. Ready for better? We re Proud to Be a Great Place to Work • Great Place to Work Certified 2023 & 2024 • Best Workplace for Women 2023, 2024 & 2025 • Best Workplaces for Wellbeing 2023, 2024 & 2025 • Best Workplaces in Consulting & Professional Services 2023 & 2024 • Best Workplaces for Development 2024 & 2025 About Us We are an award-winning ServiceNow Partner growing rapidly year-on-year. We deliver best-in-class managed services and consulting solutions for customers using the ServiceNow platform. We may be scaling quickly and working with major enterprise clients, but our culture remains grounded in a few simple values: Our Values • No one is above making the tea or watering the plants • Do the right thing by the customer. Always. • No room for egos, politics or gossip • We're a team share what you know • If something needs doing, roll up your sleeves • Remember, at some point, you did something for the first time The Role: Strategic Enterprise Sales Account Manager This is a growth-focused enterprise account management role where you ll take ownership of a portfolio of strategic customers and help them maximise the value of their ServiceNow investment. You ll be responsible for developing long-term account strategies, building strong stakeholder relationships, and identifying opportunities to expand services across complex organisations. This isn t a renewals-only role - we re looking for someone who enjoys thinking commercially, uncovering opportunities, and driving meaningful account growth. Working closely with our Technical Consultants, Architects, Engagement Managers and Customer Success teams, you ll shape solutions that solve real business problems while delivering measurable value for customers. What You'll Be Doing • Build and nurture strong relationships with senior stakeholders across customer accounts • Develop long-term account strategies focused on expanding our footprint within customer organisations • Identify opportunities for upselling, cross-selling and new consulting engagements • Work with technical teams to design solutions that solve customer challenges • Manage contract renewals, commercial discussions and long-term customer partnerships • Collaborate with delivery teams to ensure successful outcomes for customers • Lead account reviews and continually identify ways to improve customer value and engagement About You You don t need to meet every requirement below to apply. If this role excites you, and you believe you can make an impact, we d love to hear from you. We re looking for someone who thrives on growing customer relationships and identifying opportunities within complex organisations. You might currently be a Growth Account Manager ready to step into a more strategic enterprise role, or someone already managing larger accounts who wants to join a faster-growing consulting business. We re particularly interested in candidates from managed services, consulting, or technology services environments - where success is driven by solving client problems rather than selling a fixed product. You ll bring a consultative, outcome-led approach, identifying customer needs beyond software and shaping the right service-based solutions. You should be comfortable owning the full sales cycle, from building the business case through to independently driving deals forward. Experience engaging senior stakeholders, including C-suite, is essential, along with a background in enterprise service environments (e.g. SAP, Atlassian, ServiceNow) within integrators or service partners. Experience We re Looking For • 3 5 years experience in Account Management within a technology - managed services, or consulting environment (ServiceNow experience would be beneficial) • A proven track record of growing and developing customer accounts - mid-enterprise • Experience working in solution-based sales environments - deal sizes £200-£1million+ with longer sales cycles - c12-24 months. • Strong commercial awareness including pricing discussions and contract negotiations • The ability to build long-term account strategies and identify growth opportunities • Excellent stakeholder management skills • Comfortable working in a fast-paced, high-growth environment • Experience selling into regulated or complex enterprise environments e.g. Public Sector would be advantageous • Experience in a fast-growing SME Salary & Benefits: • Base Salary Aligned with your expertise and growth • c£150,000+ OTE • Bupa health insurance, GP access & Bupa dental care • Life insurance • £250 home office setup allowance • 4% employee pension • 25 days holiday increasing with tenure • Comprehensive training and development • Hybrid working from The Ministry offices in London (typically 2 3 days per week) • On-site gym • Maternity & Parental Leave • We offer an enhanced parental leave package. • For maternity and adoption, we provide 16 weeks full pay followed by 23 weeks statutory maternity pay. • For paternity and parental leave, you ll receive 4 weeks full pay. • We also support time off for ante and post-natal appointments. • Flexible Working • We know people perform at their best when they have balance. • That s why we offer flexible working arrangements and hybrid working between home and our offices in The Ministry (SE1). • We also provide a £250 home working allowance to help you create a comfortable workspace. If you re driven by growth, thrive in complex enterprise environments, and want to be part of a business scaling at pace, this is your moment. Step into a role where your ideas matter, your impact is visible, and your success is rewarded. Apply today, for a confidential discussion. All applications are being handed by our talent partner RR (Recruitment Revolution). Please direct all interest to them in the first instance. Thanks! Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Apr 08, 2026
Full time
Enterprise customers. Complex challenges. Own Revenue Growth We are a rapidly growing Top Tier ServiceNow Partner , helping the public sector and organisations that serve the public sector transform how they operate through the ServiceNow platform. We re looking for a strategic, commercially minded growth Account Manager to own a portfolio of enterprise customers and drive long-term growth through consulting and managed services engagements. This isn t a renewals account management role - it s about building strategic partnerships and unlocking new opportunities across complex organisations . Hybrid Working UK. London 2 days per week at The Ministry - London s coolest workspace (Yes, the same people as the Ministry of Sound). Who we are Working shouldn t be painful. Our inspiring founders, alongside our brilliant team, have built a culture that puts you and your wellbeing first. We care about your happiness. When we are happy, we make better decisions - and happy people means better outcomes for our customers. That s why we ve worked hard to create an environment where our team feels supported, developed, respected, and empowered to succeed. If you re ready to inspire, innovate, and make a real difference, this is your opportunity to step into a role where your ideas matter, your commitment is recognised, and your impact is visible. Ready for better? We re Proud to Be a Great Place to Work • Great Place to Work Certified 2023 & 2024 • Best Workplace for Women 2023, 2024 & 2025 • Best Workplaces for Wellbeing 2023, 2024 & 2025 • Best Workplaces in Consulting & Professional Services 2023 & 2024 • Best Workplaces for Development 2024 & 2025 About Us We are an award-winning ServiceNow Partner growing rapidly year-on-year. We deliver best-in-class managed services and consulting solutions for customers using the ServiceNow platform. We may be scaling quickly and working with major enterprise clients, but our culture remains grounded in a few simple values: Our Values • No one is above making the tea or watering the plants • Do the right thing by the customer. Always. • No room for egos, politics or gossip • We're a team share what you know • If something needs doing, roll up your sleeves • Remember, at some point, you did something for the first time The Role: Strategic Enterprise Sales Account Manager This is a growth-focused enterprise account management role where you ll take ownership of a portfolio of strategic customers and help them maximise the value of their ServiceNow investment. You ll be responsible for developing long-term account strategies, building strong stakeholder relationships, and identifying opportunities to expand services across complex organisations. This isn t a renewals-only role - we re looking for someone who enjoys thinking commercially, uncovering opportunities, and driving meaningful account growth. Working closely with our Technical Consultants, Architects, Engagement Managers and Customer Success teams, you ll shape solutions that solve real business problems while delivering measurable value for customers. What You'll Be Doing • Build and nurture strong relationships with senior stakeholders across customer accounts • Develop long-term account strategies focused on expanding our footprint within customer organisations • Identify opportunities for upselling, cross-selling and new consulting engagements • Work with technical teams to design solutions that solve customer challenges • Manage contract renewals, commercial discussions and long-term customer partnerships • Collaborate with delivery teams to ensure successful outcomes for customers • Lead account reviews and continually identify ways to improve customer value and engagement About You You don t need to meet every requirement below to apply. If this role excites you, and you believe you can make an impact, we d love to hear from you. We re looking for someone who thrives on growing customer relationships and identifying opportunities within complex organisations. You might currently be a Growth Account Manager ready to step into a more strategic enterprise role, or someone already managing larger accounts who wants to join a faster-growing consulting business. We re particularly interested in candidates from managed services, consulting, or technology services environments - where success is driven by solving client problems rather than selling a fixed product. You ll bring a consultative, outcome-led approach, identifying customer needs beyond software and shaping the right service-based solutions. You should be comfortable owning the full sales cycle, from building the business case through to independently driving deals forward. Experience engaging senior stakeholders, including C-suite, is essential, along with a background in enterprise service environments (e.g. SAP, Atlassian, ServiceNow) within integrators or service partners. Experience We re Looking For • 3 5 years experience in Account Management within a technology - managed services, or consulting environment (ServiceNow experience would be beneficial) • A proven track record of growing and developing customer accounts - mid-enterprise • Experience working in solution-based sales environments - deal sizes £200-£1million+ with longer sales cycles - c12-24 months. • Strong commercial awareness including pricing discussions and contract negotiations • The ability to build long-term account strategies and identify growth opportunities • Excellent stakeholder management skills • Comfortable working in a fast-paced, high-growth environment • Experience selling into regulated or complex enterprise environments e.g. Public Sector would be advantageous • Experience in a fast-growing SME Salary & Benefits: • Base Salary Aligned with your expertise and growth • c£150,000+ OTE • Bupa health insurance, GP access & Bupa dental care • Life insurance • £250 home office setup allowance • 4% employee pension • 25 days holiday increasing with tenure • Comprehensive training and development • Hybrid working from The Ministry offices in London (typically 2 3 days per week) • On-site gym • Maternity & Parental Leave • We offer an enhanced parental leave package. • For maternity and adoption, we provide 16 weeks full pay followed by 23 weeks statutory maternity pay. • For paternity and parental leave, you ll receive 4 weeks full pay. • We also support time off for ante and post-natal appointments. • Flexible Working • We know people perform at their best when they have balance. • That s why we offer flexible working arrangements and hybrid working between home and our offices in The Ministry (SE1). • We also provide a £250 home working allowance to help you create a comfortable workspace. If you re driven by growth, thrive in complex enterprise environments, and want to be part of a business scaling at pace, this is your moment. Step into a role where your ideas matter, your impact is visible, and your success is rewarded. Apply today, for a confidential discussion. All applications are being handed by our talent partner RR (Recruitment Revolution). Please direct all interest to them in the first instance. Thanks! Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Service Delivery Engineer We're looking for a skilled and proactive Service Delivery Engineer to join our Managed Services team. This is a senior technical role where you'll take ownership of service performance, reliability, and continuous improvement across customer environments. You'll act as a key technical escalation point, working closely with customers, internal teams, and stakeholders to deliver high-quality managed services that exceed expectations. This role blends deep technical expertise with strong communication and service management skills. What You'll Be Doing Proactively monitor and optimise customer platforms to ensure performance, availability, and capacity targets are met Act as the final escalation point for complex incidents, providing advanced troubleshooting and resolution Collaborate with customers and internal teams to drive continuous service improvement Support onboarding and transition of new managed service customers, including setup of monitoring, connectivity, and management tools Review and manage network changes, ensuring compliance with logging, monitoring, and security standards Maintain accurate technical documentation, including diagrams and operational processes Work alongside Account Managers and Sales teams to scope and support new opportunities Provide technical leadership across problem management and complex change activities What We're Looking For Essential Skills & Experience Strong 3rd Line / Infrastructure experience (3-5 years minimum) Experience in a Managed Services environment Expertise in networking technologies including: Juniper (Mist), Aruba, or Cisco (switching, routing, wireless) VLANs, DNS, DHCP, and certificate services Firewalls (Fortinet, Cisco, Palo Alto, Check Point) ESX / virtualisation experience Network Access Control (Cisco ISE / Aruba ClearPass) Familiarity with ITSM tools (e.g. ServiceNow) Confident working directly with customers and senior stakeholders Desirable Cisco CCNP (or equivalent) ITIL v4 Foundation Knowledge of Cyber Essentials / ISO 27001 Experience with Infoblox DDI Experience managing change, problem, and major incidents Security clearance (BPSS or SC)
Apr 07, 2026
Full time
Service Delivery Engineer We're looking for a skilled and proactive Service Delivery Engineer to join our Managed Services team. This is a senior technical role where you'll take ownership of service performance, reliability, and continuous improvement across customer environments. You'll act as a key technical escalation point, working closely with customers, internal teams, and stakeholders to deliver high-quality managed services that exceed expectations. This role blends deep technical expertise with strong communication and service management skills. What You'll Be Doing Proactively monitor and optimise customer platforms to ensure performance, availability, and capacity targets are met Act as the final escalation point for complex incidents, providing advanced troubleshooting and resolution Collaborate with customers and internal teams to drive continuous service improvement Support onboarding and transition of new managed service customers, including setup of monitoring, connectivity, and management tools Review and manage network changes, ensuring compliance with logging, monitoring, and security standards Maintain accurate technical documentation, including diagrams and operational processes Work alongside Account Managers and Sales teams to scope and support new opportunities Provide technical leadership across problem management and complex change activities What We're Looking For Essential Skills & Experience Strong 3rd Line / Infrastructure experience (3-5 years minimum) Experience in a Managed Services environment Expertise in networking technologies including: Juniper (Mist), Aruba, or Cisco (switching, routing, wireless) VLANs, DNS, DHCP, and certificate services Firewalls (Fortinet, Cisco, Palo Alto, Check Point) ESX / virtualisation experience Network Access Control (Cisco ISE / Aruba ClearPass) Familiarity with ITSM tools (e.g. ServiceNow) Confident working directly with customers and senior stakeholders Desirable Cisco CCNP (or equivalent) ITIL v4 Foundation Knowledge of Cyber Essentials / ISO 27001 Experience with Infoblox DDI Experience managing change, problem, and major incidents Security clearance (BPSS or SC)
About The Role FDM is a global business and technology consultancy seeking a PMO and Change Management Consultant (HR Technology) to work for our client within the retail sector. This is initially a 6 month contract with very good prospects to extend and will be a hybrid role based in London. Our client is seeking a consultant who can bring structure, momentum, and clear thinking to a busy HR transformation programme. This opportunity requires someone who blends PMO discipline, change management expertise, and HR technology delivery experience- ideally an individual who thrives in complex environments and can shift seamlessly between detailed coordination and senior stakeholder engagement. The role spans two key workstreams: Supporting a Talent Acquisition Technology Transformation initiative Leading change management and communications for a HR offboarding process improvement programme Responsibilities: Talent Acquisition Technology Transformation Own the PMO function across the project - managing timelines, risks, RAID logs, stakeholder responsibilities, and decision logs Translate business requirements into structured documentation including process flows, functional summaries, and change impact assessments for vendor discussions Coordinate inputs across global and regional TA, HRIS/Workday, Legal, Cybersecurity, IT Integration, and vendor partners Prepare materials for Steering Committees, HR leadership, governance forums, and design authority meetings Support vendor coordination - scheduling deep dives, consolidating responses, tracking actions, and aligning global, US, and regional scope Distil complex technical dependencies (Workday business processes, integrations, data flows, AI compliance, configuration constraints) into clear, decision-ready options for senior leaders Keep cross-functional teams aligned across varying levels of maturity and decentralised operating models Change Management & Communications Maintain and enhance the change and communications plan for an HR offboarding initiative, including messaging for HRBPs, managers, and impacted staff Support cascade communications, training waves, demos, and hypercare planning Translate process and tooling decisions into user-friendly communications, FAQs, training assets, runbooks, and briefing packs Partner with Operations, Legal, Technology, and Change leads to shape a consistent narrative and address compliance and risk considerations early Track adoption, readiness, and feedback- adjusting the plan in response Work closely with the project manager on planning, interdependencies, and wider programme deliverables as needed About You Background in HR transformation, HR or Talent Acquisition technology, or HRIS-related delivery Experience in consulting or PMO roles within HR or People Systems Familiarity with Workday, HiredScore, Paradox, ServiceNow HRSD, or ATS implementations is a plus but not essential Personal Attributes Fast learner who can absorb complex information quickly and turn it into clear, actionable outputs Proactive and solutions-oriented - brings recommendations, not just problems Calm under pressure, comfortable managing deadlines, shifting scope, and multiple workstreams simultaneously Strong judgment, particularly around risk, compliance, and communication sensitivity Detail-oriented without losing sight of priorities Able to build relationships quickly and adapt to stakeholders at different levels of maturity About Us FDM is an award-winning global leader in tech and business talent solutions, backed by more than 35 years of industry experience. We have centres across Europe, North America, and Asia-Pacific, and a global workforce of over 2500 employees. FDM has shown exponential growth throughout the years, firmly establishing itself as an award-winning employer, currently listed on the FTSE4Good Index and as a 2026 Financial Times UK 'Best Employer'. Diversity and Inclusion FDM Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, provincial or local laws. Why join us Career coaching, mentoring and access to upskilling throughout your entire FDM career Assignments with global companies and opportunities to work abroad Opportunity to re-skill and up-skill into new areas, develop non-linear career paths and build a skillset within your field Annual leave and work-place pension
Apr 07, 2026
Contractor
About The Role FDM is a global business and technology consultancy seeking a PMO and Change Management Consultant (HR Technology) to work for our client within the retail sector. This is initially a 6 month contract with very good prospects to extend and will be a hybrid role based in London. Our client is seeking a consultant who can bring structure, momentum, and clear thinking to a busy HR transformation programme. This opportunity requires someone who blends PMO discipline, change management expertise, and HR technology delivery experience- ideally an individual who thrives in complex environments and can shift seamlessly between detailed coordination and senior stakeholder engagement. The role spans two key workstreams: Supporting a Talent Acquisition Technology Transformation initiative Leading change management and communications for a HR offboarding process improvement programme Responsibilities: Talent Acquisition Technology Transformation Own the PMO function across the project - managing timelines, risks, RAID logs, stakeholder responsibilities, and decision logs Translate business requirements into structured documentation including process flows, functional summaries, and change impact assessments for vendor discussions Coordinate inputs across global and regional TA, HRIS/Workday, Legal, Cybersecurity, IT Integration, and vendor partners Prepare materials for Steering Committees, HR leadership, governance forums, and design authority meetings Support vendor coordination - scheduling deep dives, consolidating responses, tracking actions, and aligning global, US, and regional scope Distil complex technical dependencies (Workday business processes, integrations, data flows, AI compliance, configuration constraints) into clear, decision-ready options for senior leaders Keep cross-functional teams aligned across varying levels of maturity and decentralised operating models Change Management & Communications Maintain and enhance the change and communications plan for an HR offboarding initiative, including messaging for HRBPs, managers, and impacted staff Support cascade communications, training waves, demos, and hypercare planning Translate process and tooling decisions into user-friendly communications, FAQs, training assets, runbooks, and briefing packs Partner with Operations, Legal, Technology, and Change leads to shape a consistent narrative and address compliance and risk considerations early Track adoption, readiness, and feedback- adjusting the plan in response Work closely with the project manager on planning, interdependencies, and wider programme deliverables as needed About You Background in HR transformation, HR or Talent Acquisition technology, or HRIS-related delivery Experience in consulting or PMO roles within HR or People Systems Familiarity with Workday, HiredScore, Paradox, ServiceNow HRSD, or ATS implementations is a plus but not essential Personal Attributes Fast learner who can absorb complex information quickly and turn it into clear, actionable outputs Proactive and solutions-oriented - brings recommendations, not just problems Calm under pressure, comfortable managing deadlines, shifting scope, and multiple workstreams simultaneously Strong judgment, particularly around risk, compliance, and communication sensitivity Detail-oriented without losing sight of priorities Able to build relationships quickly and adapt to stakeholders at different levels of maturity About Us FDM is an award-winning global leader in tech and business talent solutions, backed by more than 35 years of industry experience. We have centres across Europe, North America, and Asia-Pacific, and a global workforce of over 2500 employees. FDM has shown exponential growth throughout the years, firmly establishing itself as an award-winning employer, currently listed on the FTSE4Good Index and as a 2026 Financial Times UK 'Best Employer'. Diversity and Inclusion FDM Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, provincial or local laws. Why join us Career coaching, mentoring and access to upskilling throughout your entire FDM career Assignments with global companies and opportunities to work abroad Opportunity to re-skill and up-skill into new areas, develop non-linear career paths and build a skillset within your field Annual leave and work-place pension
Enterprise customers. Complex challenges. Own Revenue Growth We are a rapidly growing Top Tier ServiceNow Partner , helping the public sector and organisations that serve the public sector transform how they operate through the ServiceNow platform. We're looking for a strategic, commercially minded growth Account Manager to own a portfolio of enterprise customers and drive long-term growth through consulting and managed services engagements. This isn't a "renewals" account management role - it's about building strategic partnerships and unlocking new opportunities across complex organisations . Hybrid Working UK. London 2 days per week at The Ministry - London's coolest workspace (Yes, the same people as the Ministry of Sound). The Role: Strategic Enterprise Sales Account Manager This is a growth-focused enterprise account management role where you'll take ownership of a portfolio of strategic customers and help them maximise the value of their ServiceNow investment. You'll be responsible for developing long-term account strategies, building strong stakeholder relationships, and identifying opportunities to expand services across complex organisations. This isn't a renewals-only role - we're looking for someone who enjoys thinking commercially, uncovering opportunities, and driving meaningful account growth. Working closely with our Technical Consultants, Architects, Engagement Managers and Customer Success teams, you'll shape solutions that solve real business problems while delivering measurable value for customers. What You'll Be Doing • Build and nurture strong relationships with senior stakeholders across customer accounts • Develop long-term account strategies focused on expanding our footprint within customer organisations • Identify opportunities for upselling, cross-selling and new consulting engagements • Work with technical teams to design solutions that solve customer challenges • Manage contract renewals, commercial discussions and long-term customer partnerships • Collaborate with delivery teams to ensure successful outcomes for customers • Lead account reviews and continually identify ways to improve customer value and engagement About You You don't need to meet every requirement below to apply. If this role excites you, and you believe you can make an impact, we'd love to hear from you. We're looking for someone who thrives on growing customer relationships and identifying opportunities within complex organisations. You might currently be a Growth Account Manager ready to step into a more strategic enterprise role, or someone already managing larger accounts who wants to join a faster-growing consulting business. We're particularly interested in candidates from managed services, consulting, or technology services environments - where success is driven by solving client problems rather than selling a fixed product. You'll bring a consultative, outcome-led approach, identifying customer needs beyond software and shaping the right service-based solutions. You should be comfortable owning the full sales cycle, from building the business case through to independently driving deals forward. Experience engaging senior stakeholders, including C-suite, is essential, along with a background in enterprise service environments (e.g. SAP, Atlassian, ServiceNow) within integrators or service partners. Experience We're Looking For • 3-5 years experience in Account Management within a technology - managed services, or consulting environment (ServiceNow experience would be beneficial) • A proven track record of growing and developing customer accounts - mid-enterprise • Experience working in solution-based sales environments - deal sizes £200-£1million+ with longer sales cycles - c12-24 months. • Strong commercial awareness including pricing discussions and contract negotiations • The ability to build long-term account strategies and identify growth opportunities • Excellent stakeholder management skills • Comfortable working in a fast-paced, high-growth environment • Experience selling into regulated or complex enterprise environments e.g. Public Sector would be advantageous • Experience in a fast-growing SME Salary & Benefits: • Base Salary Aligned with your expertise and growth • c£150,000+ OTE • Bupa health insurance, GP access & Bupa dental care • Life insurance • £250 home office setup allowance • 4% employee pension • 25 days holiday increasing with tenure • Comprehensive training and development • Hybrid working from The Ministry offices in London (typically 2-3 days per week) • On-site gym • Maternity & Parental Leave • We offer an enhanced parental leave package. • For maternity and adoption, we provide 16 weeks full pay followed by 23 weeks statutory maternity pay. • For paternity and parental leave, you'll receive 4 weeks full pay. • We also support time off for ante and post-natal appointments. • Flexible Working • We know people perform at their best when they have balance. • That's why we offer flexible working arrangements and hybrid working between home and our offices in The Ministry (SE1). • We also provide a £250 home working allowance to help you create a comfortable workspace. Apply today, for a confidential discussion. All applications are being handed by our talent partner RR (Recruitment Revolution). Please direct all interest to them in the first instance. Thanks! Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Apr 04, 2026
Full time
Enterprise customers. Complex challenges. Own Revenue Growth We are a rapidly growing Top Tier ServiceNow Partner , helping the public sector and organisations that serve the public sector transform how they operate through the ServiceNow platform. We're looking for a strategic, commercially minded growth Account Manager to own a portfolio of enterprise customers and drive long-term growth through consulting and managed services engagements. This isn't a "renewals" account management role - it's about building strategic partnerships and unlocking new opportunities across complex organisations . Hybrid Working UK. London 2 days per week at The Ministry - London's coolest workspace (Yes, the same people as the Ministry of Sound). The Role: Strategic Enterprise Sales Account Manager This is a growth-focused enterprise account management role where you'll take ownership of a portfolio of strategic customers and help them maximise the value of their ServiceNow investment. You'll be responsible for developing long-term account strategies, building strong stakeholder relationships, and identifying opportunities to expand services across complex organisations. This isn't a renewals-only role - we're looking for someone who enjoys thinking commercially, uncovering opportunities, and driving meaningful account growth. Working closely with our Technical Consultants, Architects, Engagement Managers and Customer Success teams, you'll shape solutions that solve real business problems while delivering measurable value for customers. What You'll Be Doing • Build and nurture strong relationships with senior stakeholders across customer accounts • Develop long-term account strategies focused on expanding our footprint within customer organisations • Identify opportunities for upselling, cross-selling and new consulting engagements • Work with technical teams to design solutions that solve customer challenges • Manage contract renewals, commercial discussions and long-term customer partnerships • Collaborate with delivery teams to ensure successful outcomes for customers • Lead account reviews and continually identify ways to improve customer value and engagement About You You don't need to meet every requirement below to apply. If this role excites you, and you believe you can make an impact, we'd love to hear from you. We're looking for someone who thrives on growing customer relationships and identifying opportunities within complex organisations. You might currently be a Growth Account Manager ready to step into a more strategic enterprise role, or someone already managing larger accounts who wants to join a faster-growing consulting business. We're particularly interested in candidates from managed services, consulting, or technology services environments - where success is driven by solving client problems rather than selling a fixed product. You'll bring a consultative, outcome-led approach, identifying customer needs beyond software and shaping the right service-based solutions. You should be comfortable owning the full sales cycle, from building the business case through to independently driving deals forward. Experience engaging senior stakeholders, including C-suite, is essential, along with a background in enterprise service environments (e.g. SAP, Atlassian, ServiceNow) within integrators or service partners. Experience We're Looking For • 3-5 years experience in Account Management within a technology - managed services, or consulting environment (ServiceNow experience would be beneficial) • A proven track record of growing and developing customer accounts - mid-enterprise • Experience working in solution-based sales environments - deal sizes £200-£1million+ with longer sales cycles - c12-24 months. • Strong commercial awareness including pricing discussions and contract negotiations • The ability to build long-term account strategies and identify growth opportunities • Excellent stakeholder management skills • Comfortable working in a fast-paced, high-growth environment • Experience selling into regulated or complex enterprise environments e.g. Public Sector would be advantageous • Experience in a fast-growing SME Salary & Benefits: • Base Salary Aligned with your expertise and growth • c£150,000+ OTE • Bupa health insurance, GP access & Bupa dental care • Life insurance • £250 home office setup allowance • 4% employee pension • 25 days holiday increasing with tenure • Comprehensive training and development • Hybrid working from The Ministry offices in London (typically 2-3 days per week) • On-site gym • Maternity & Parental Leave • We offer an enhanced parental leave package. • For maternity and adoption, we provide 16 weeks full pay followed by 23 weeks statutory maternity pay. • For paternity and parental leave, you'll receive 4 weeks full pay. • We also support time off for ante and post-natal appointments. • Flexible Working • We know people perform at their best when they have balance. • That's why we offer flexible working arrangements and hybrid working between home and our offices in The Ministry (SE1). • We also provide a £250 home working allowance to help you create a comfortable workspace. Apply today, for a confidential discussion. All applications are being handed by our talent partner RR (Recruitment Revolution). Please direct all interest to them in the first instance. Thanks! Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
