6 jobs found

ITSM Consultant This a role to support short-term advisory and assessment engagements Key Responsibilities: - Lead and deliver ITIL-aligned ITSM maturity assessments - Conduct stakeholder interviews and service reviews - Assess ITSM practices across people, process, governance, tooling, and metrics - Produce executive-level deliverables including maturity heatmaps, gap analysis, and prioritized roadmaps - Provide pragmatic recommendations aligned to ITIL 4 best practices and ISO/IEC 20000 readiness Required Experience: - Proven experience delivering ITIL / ITSM maturity assessments - Strong working knowledge of ITIL v3 and/or ITIL 4 practices - Hands-on exposure to ITSM tools (e.g., ServiceNow, BMC, Jira Service Management) - ITIL 4 Managing Professional or Strategist certification - Experience working with regulated or professional services clients preferred - Excellent stakeholder management and documentation skills Initial contract is 3 months and inside IR35 with potential to extend

Senior ServiceNow Project Manager (up to around 70k + bonus) My client is looking for an experienced ServiceNow Technical Project Manager to join their growing transformation practice. This is a senior, hands-on role suited to someone who knows the ServiceNow platform inside out and can confidently lead complex implementations from both a delivery and technical perspective. You'll be taking full ownership of end-to-end ServiceNow projects - managing scope, timelines, and budgets while keeping a close eye on technical quality and governance. Expect to be at the centre of client conversations, working closely with stakeholders to shape requirements, lead workshops, and translate business needs into scalable ServiceNow solutions. We're looking for someone who's not just a project manager, but also a technical leader - comfortable reviewing configuration, guiding developers, and challenging solution design. You'll have hands-on experience across modules such as ITSM, SPM, HRSD, IRM, or ITOM , and the ability to oversee scripting, integrations, and workflow automation. You'll need to be able to demonstrate your experience project managing end to end ServiceNow implementations and it would be handy if you had experience in at least one of the following: ITSM, ITOM, HRSD, SecOps, IRM, CSM, SPM. The right person will have a strong project background , a solid grasp of ITIL processes, and experience delivering within both Agile and Waterfall environments. ServiceNow certifications would be ideal (but not essential), as would a PMP or PRINCE2 qualification. In return, you'll join a forward-thinking consultancy that encourages ownership, innovation, and flexibility. The role is predominantly remote , with occasional travel to the office or client sites at key project milestones. The client in question have an outstanding working culture, solid pipeline, and huge opportunity for personal and career development. If you're a senior ServiceNow consultant or technical PM ready to take the next step in your career - delivering impactful transformation projects in a supportive, forward-looking environment - this one's worth a look. Salary is up to 70k - however, for the right person there is scope to bump this up a bit. Bonus is a few k on top as well which is paid annually. Our client are looking to move quickly on this, so send your CV in for immediate consideration. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.

ServiceNow Project Manager/Engineer (up to 55k) Remote with client travel (& occasional office visits) My client is on the lookout for a ServiceNow Manager/Engineer with solid, hands-on platform experience who's ready to step up into a more delivery-focused role. This is a great opportunity for someone who's confident building and configuring within ServiceNow and wants to be more involved in project planning, stakeholder engagement, and technical delivery. You'll be working on ServiceNow implementations end-to-end , helping to configure and integrate modules like ITSM, SPM, HRSD, or IRM , while ensuring each project runs smoothly from design through to go-live. You'll support workshops, help define requirements, and ensure that what's being built truly fits the client's needs. This role would suit a technically-minded ServiceNow professional with some experience, who is looking to make the step up. You'll have a strong eye for detail, a problem-solving mindset, and enjoy being part of a collaborative project team. You'll be joining a tight-knit team that genuinely enjoys what they do - no overbearing structure or red tape, just experienced ServiceNow professionals who want to deliver great work. You'll get direct exposure to senior consultants and technical leads, meaning you'll learn quickly and have real input into the design and delivery of solutions. It's a great environment if you like to get stuck in, ask questions, and see the tangible results of your work. There's a big focus on continuous improvement too. My client encourages certifications, self-development, and exploring new modules or features within the platform. If you're the kind of person who likes taking ownership, finding better ways to do things, and growing your technical depth, you'll fit right in. You'll gain exposure to full delivery cycles, governance processes, and stakeholder management, setting you up for longer-term growth into a senior consulting or technical PM role. The position is mainly remote , with occasional office and client travel when projects hit key stages. You'll be joining a business that values initiative, provides excellent training, and genuinely invests in its people. If you've been hands-on with ServiceNow and want to broaden your project exposure in a supportive environment - this is a cracking next step. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.

Service Analyst ITSM 6 months Contract Hybrid Working Inside IR35 This role will be an average of 2-3 days per week on-site, in Glasgow. Service Analyst required to work alongside the Infrastructure Team Leaders and support day-to-day activities for this Global Legal Company. Service Analyst experience to include: Experience in coordination across Change, Incident and Problem management ideally working within a Legal, Insurance or Financial Service environment Experience with ITSM and tools such as ServiceNow, JIRA, Agile and Scrum CAB experience / Change Advisory Board ICP facilitation / Integrated Change Process - Run the calls and maintain reviews. Work with Infrastructure, Compute and Network teams, monitoring tickets and SLA s Process review and improvements Daily ticket queue checks, including triage, and updates. Documentation and Agenda circulation Support Infrastructure Team Leaders in creating minutes, chasing actions and standing in for them when required Raising and following up Escalations Stakeholder Management Experience working within a Global Environment Please note that the Service Analyst is an immediate start, but you will need to go through some basic background checks before you start. To discuss this exciting Service Analyst opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Louise Davies, by exploring the VIQU IT Recruitment website. To be the first to hear about other exciting opportunities, technology, and recruitment news, please also follow us at VIQU IT Recruitment on LinkedIn, and

Service Analyst ITSM 6 months Contract Hybrid Working Inside IR35 This role will be an average of 2-3 days per week on-site, in London. Service Analyst required to work alongside the Infrastructure Team Leaders and support day-to-day activities for this Global Legal Company. Service Analyst experience to include: Experience in coordination across Change, Incident and Problem management ideally working within a Legal, Insurance or Financial Service environment Experience with ITSM and tools such as ServiceNow, JIRA, Agile and Scrum CAB experience / Change Advisory Board ICP facilitation / Integrated Change Process - Run the calls and maintain reviews. Work with Infrastructure, Compute and Network teams, monitoring tickets and SLA s Process review and improvements Daily ticket queue checks, including triage, and updates. Documentation and Agenda circulation Support Infrastructure Team Leaders in creating minutes, chasing actions and standing in for them when required Raising and following up Escalations Stakeholder Management Experience working within a Global Environment Please note that the Service Analyst is an immediate start, but you will need to go through some basic background checks before you start. To discuss this exciting Service Analyst opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Louise Davies, by exploring the VIQU IT Recruitment website. To be the first to hear about other exciting opportunities, technology, and recruitment news, please also follow us at VIQU IT Recruitment on LinkedIn, and

Germany - ServiceNow Consultants to Architects I'm recruiting on behalf of a well-established consultancy that is continuing to invest in and scale its ServiceNow practice across Germany. We're hiring ServiceNow experts from mid-level consultants through to senior architects to support a growing portfolio of enterprise clients. Role Overview Participate in or lead complex ServiceNow implementations across modules such as ITSM, ITOM, HRSD, SecOps, and CSM Analyse business needs and design effective technical solutions aligned with best practice Contribute to architecture standards, delivery processes, and solution governance Support and mentor junior team members (senior roles) Occasional but flexible travel to client locations within Germany Requirements Proven experience delivering ServiceNow projects - configuration, implementation, or architecture Solid understanding of ServiceNow capabilities, platform design, and delivery methodologies Strong communication skills and comfort working with both business and technical stakeholders Certifications such as CSA, CIS, or CTA are advantageous What's Offered Strong, experience-based remuneration package Flexible working and hybrid options Career growth from consultant through to lead/architect positions High-value, enterprise-scale ServiceNow project work If you'd like to discuss these opportunities confidentially, feel free to reach out.