ServiceNow Project Manager/Engineer (up to 55k) Remote with client travel (& occasional office visits) My client is on the lookout for a ServiceNow Manager/Engineer with solid, hands-on platform experience who's ready to step up into a more delivery-focused role. This is a great opportunity for someone who's confident building and configuring within ServiceNow and wants to be more involved in project planning, stakeholder engagement, and technical delivery. You'll be working on ServiceNow implementations end-to-end , helping to configure and integrate modules like ITSM, SPM, HRSD, or IRM , while ensuring each project runs smoothly from design through to go-live. You'll support workshops, help define requirements, and ensure that what's being built truly fits the client's needs. This role would suit a technically-minded ServiceNow professional with some experience, who is looking to make the step up. You'll have a strong eye for detail, a problem-solving mindset, and enjoy being part of a collaborative project team. You'll be joining a tight-knit team that genuinely enjoys what they do - no overbearing structure or red tape, just experienced ServiceNow professionals who want to deliver great work. You'll get direct exposure to senior consultants and technical leads, meaning you'll learn quickly and have real input into the design and delivery of solutions. It's a great environment if you like to get stuck in, ask questions, and see the tangible results of your work. There's a big focus on continuous improvement too. My client encourages certifications, self-development, and exploring new modules or features within the platform. If you're the kind of person who likes taking ownership, finding better ways to do things, and growing your technical depth, you'll fit right in. You'll gain exposure to full delivery cycles, governance processes, and stakeholder management, setting you up for longer-term growth into a senior consulting or technical PM role. The position is mainly remote , with occasional office and client travel when projects hit key stages. You'll be joining a business that values initiative, provides excellent training, and genuinely invests in its people. If you've been hands-on with ServiceNow and want to broaden your project exposure in a supportive environment - this is a cracking next step. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Jan 16, 2026
Full time
ServiceNow Project Manager/Engineer (up to 55k) Remote with client travel (& occasional office visits) My client is on the lookout for a ServiceNow Manager/Engineer with solid, hands-on platform experience who's ready to step up into a more delivery-focused role. This is a great opportunity for someone who's confident building and configuring within ServiceNow and wants to be more involved in project planning, stakeholder engagement, and technical delivery. You'll be working on ServiceNow implementations end-to-end , helping to configure and integrate modules like ITSM, SPM, HRSD, or IRM , while ensuring each project runs smoothly from design through to go-live. You'll support workshops, help define requirements, and ensure that what's being built truly fits the client's needs. This role would suit a technically-minded ServiceNow professional with some experience, who is looking to make the step up. You'll have a strong eye for detail, a problem-solving mindset, and enjoy being part of a collaborative project team. You'll be joining a tight-knit team that genuinely enjoys what they do - no overbearing structure or red tape, just experienced ServiceNow professionals who want to deliver great work. You'll get direct exposure to senior consultants and technical leads, meaning you'll learn quickly and have real input into the design and delivery of solutions. It's a great environment if you like to get stuck in, ask questions, and see the tangible results of your work. There's a big focus on continuous improvement too. My client encourages certifications, self-development, and exploring new modules or features within the platform. If you're the kind of person who likes taking ownership, finding better ways to do things, and growing your technical depth, you'll fit right in. You'll gain exposure to full delivery cycles, governance processes, and stakeholder management, setting you up for longer-term growth into a senior consulting or technical PM role. The position is mainly remote , with occasional office and client travel when projects hit key stages. You'll be joining a business that values initiative, provides excellent training, and genuinely invests in its people. If you've been hands-on with ServiceNow and want to broaden your project exposure in a supportive environment - this is a cracking next step. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Service Analyst ITSM 6 months Contract Hybrid Working Inside IR35 This role will be an average of 2-3 days per week on-site, in Glasgow. Service Analyst required to work alongside the Infrastructure Team Leaders and support day-to-day activities for this Global Legal Company. Service Analyst experience to include: Experience in coordination across Change, Incident and Problem management ideally working within a Legal, Insurance or Financial Service environment Experience with ITSM and tools such as ServiceNow, JIRA, Agile and Scrum CAB experience / Change Advisory Board ICP facilitation / Integrated Change Process - Run the calls and maintain reviews. Work with Infrastructure, Compute and Network teams, monitoring tickets and SLA s Process review and improvements Daily ticket queue checks, including triage, and updates. Documentation and Agenda circulation Support Infrastructure Team Leaders in creating minutes, chasing actions and standing in for them when required Raising and following up Escalations Stakeholder Management Experience working within a Global Environment Please note that the Service Analyst is an immediate start, but you will need to go through some basic background checks before you start. To discuss this exciting Service Analyst opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Louise Davies, by exploring the VIQU IT Recruitment website. To be the first to hear about other exciting opportunities, technology, and recruitment news, please also follow us at VIQU IT Recruitment on LinkedIn, and
Jan 15, 2026
Contractor
Service Analyst ITSM 6 months Contract Hybrid Working Inside IR35 This role will be an average of 2-3 days per week on-site, in Glasgow. Service Analyst required to work alongside the Infrastructure Team Leaders and support day-to-day activities for this Global Legal Company. Service Analyst experience to include: Experience in coordination across Change, Incident and Problem management ideally working within a Legal, Insurance or Financial Service environment Experience with ITSM and tools such as ServiceNow, JIRA, Agile and Scrum CAB experience / Change Advisory Board ICP facilitation / Integrated Change Process - Run the calls and maintain reviews. Work with Infrastructure, Compute and Network teams, monitoring tickets and SLA s Process review and improvements Daily ticket queue checks, including triage, and updates. Documentation and Agenda circulation Support Infrastructure Team Leaders in creating minutes, chasing actions and standing in for them when required Raising and following up Escalations Stakeholder Management Experience working within a Global Environment Please note that the Service Analyst is an immediate start, but you will need to go through some basic background checks before you start. To discuss this exciting Service Analyst opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Louise Davies, by exploring the VIQU IT Recruitment website. To be the first to hear about other exciting opportunities, technology, and recruitment news, please also follow us at VIQU IT Recruitment on LinkedIn, and
Service Analyst ITSM 6 months Contract Hybrid Working Inside IR35 This role will be an average of 2-3 days per week on-site, in London. Service Analyst required to work alongside the Infrastructure Team Leaders and support day-to-day activities for this Global Legal Company. Service Analyst experience to include: Experience in coordination across Change, Incident and Problem management ideally working within a Legal, Insurance or Financial Service environment Experience with ITSM and tools such as ServiceNow, JIRA, Agile and Scrum CAB experience / Change Advisory Board ICP facilitation / Integrated Change Process - Run the calls and maintain reviews. Work with Infrastructure, Compute and Network teams, monitoring tickets and SLA s Process review and improvements Daily ticket queue checks, including triage, and updates. Documentation and Agenda circulation Support Infrastructure Team Leaders in creating minutes, chasing actions and standing in for them when required Raising and following up Escalations Stakeholder Management Experience working within a Global Environment Please note that the Service Analyst is an immediate start, but you will need to go through some basic background checks before you start. To discuss this exciting Service Analyst opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Louise Davies, by exploring the VIQU IT Recruitment website. To be the first to hear about other exciting opportunities, technology, and recruitment news, please also follow us at VIQU IT Recruitment on LinkedIn, and
Jan 15, 2026
Contractor
Service Analyst ITSM 6 months Contract Hybrid Working Inside IR35 This role will be an average of 2-3 days per week on-site, in London. Service Analyst required to work alongside the Infrastructure Team Leaders and support day-to-day activities for this Global Legal Company. Service Analyst experience to include: Experience in coordination across Change, Incident and Problem management ideally working within a Legal, Insurance or Financial Service environment Experience with ITSM and tools such as ServiceNow, JIRA, Agile and Scrum CAB experience / Change Advisory Board ICP facilitation / Integrated Change Process - Run the calls and maintain reviews. Work with Infrastructure, Compute and Network teams, monitoring tickets and SLA s Process review and improvements Daily ticket queue checks, including triage, and updates. Documentation and Agenda circulation Support Infrastructure Team Leaders in creating minutes, chasing actions and standing in for them when required Raising and following up Escalations Stakeholder Management Experience working within a Global Environment Please note that the Service Analyst is an immediate start, but you will need to go through some basic background checks before you start. To discuss this exciting Service Analyst opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Louise Davies, by exploring the VIQU IT Recruitment website. To be the first to hear about other exciting opportunities, technology, and recruitment news, please also follow us at VIQU IT Recruitment on LinkedIn, and
Germany - ServiceNow Consultants to Architects I'm recruiting on behalf of a well-established consultancy that is continuing to invest in and scale its ServiceNow practice across Germany. We're hiring ServiceNow experts from mid-level consultants through to senior architects to support a growing portfolio of enterprise clients. Role Overview Participate in or lead complex ServiceNow implementations across modules such as ITSM, ITOM, HRSD, SecOps, and CSM Analyse business needs and design effective technical solutions aligned with best practice Contribute to architecture standards, delivery processes, and solution governance Support and mentor junior team members (senior roles) Occasional but flexible travel to client locations within Germany Requirements Proven experience delivering ServiceNow projects - configuration, implementation, or architecture Solid understanding of ServiceNow capabilities, platform design, and delivery methodologies Strong communication skills and comfort working with both business and technical stakeholders Certifications such as CSA, CIS, or CTA are advantageous What's Offered Strong, experience-based remuneration package Flexible working and hybrid options Career growth from consultant through to lead/architect positions High-value, enterprise-scale ServiceNow project work If you'd like to discuss these opportunities confidentially, feel free to reach out.
Jan 15, 2026
Full time
Germany - ServiceNow Consultants to Architects I'm recruiting on behalf of a well-established consultancy that is continuing to invest in and scale its ServiceNow practice across Germany. We're hiring ServiceNow experts from mid-level consultants through to senior architects to support a growing portfolio of enterprise clients. Role Overview Participate in or lead complex ServiceNow implementations across modules such as ITSM, ITOM, HRSD, SecOps, and CSM Analyse business needs and design effective technical solutions aligned with best practice Contribute to architecture standards, delivery processes, and solution governance Support and mentor junior team members (senior roles) Occasional but flexible travel to client locations within Germany Requirements Proven experience delivering ServiceNow projects - configuration, implementation, or architecture Solid understanding of ServiceNow capabilities, platform design, and delivery methodologies Strong communication skills and comfort working with both business and technical stakeholders Certifications such as CSA, CIS, or CTA are advantageous What's Offered Strong, experience-based remuneration package Flexible working and hybrid options Career growth from consultant through to lead/architect positions High-value, enterprise-scale ServiceNow project work If you'd like to discuss these opportunities confidentially, feel free to reach out.
Senior Tooling Consultant Open Opportunity London, UK About the role SC Cleared or able to be cleared The Company Mozaic is an innovative and growing Digital Transformation consultancy. We work with large organisations, to assess and transform their digital operations. We have an outstanding reputation, and our customer base includes household names across industries including Financial Services, Government and Defence. Background & Experience Experienced in either ServiceNow, Halo or similar. Excellent consulting, stakeholder management; strong verbal and written communication Expert level support, installation, maintenance and development experience (UI forms, notifications, fields, workflows and JavaScript (both client and server Expert level Configuration and customisation experience Expert level troubleshooting Experience in working as part of a development team, as well as working on your own to deliver complex installations of the toolkit Strong understanding of ITIL concepts including process knowledge in all service lifecycles Experience with integrating ITSM tools with external interfaces Experience with infrastructure and application discovery tools. Strong understanding of Event Mgmt. and prior experience of integration with Monitoring solutions Comprehensive knowledge of problem analysis, structured analysis and design and programming techniques. Strong understanding and experience in Integrations including SOAP and REST bases APIs Other Specifications You will need to evidence relevant work through explicit references and examples Experience of working in an agile environment ITIL advanced certifications are preferred, should be at least ITIL v3 foundation certified Good Project and customer engagement skills; Effective in a team environment; Able to work to tight deadlines Reward Package We offer a competitive reward package, collaborative culture and fulfilling client engagements that will help you develop your career. If you are interested, please send your CV with apri covering email to .
Jan 15, 2026
Full time
Senior Tooling Consultant Open Opportunity London, UK About the role SC Cleared or able to be cleared The Company Mozaic is an innovative and growing Digital Transformation consultancy. We work with large organisations, to assess and transform their digital operations. We have an outstanding reputation, and our customer base includes household names across industries including Financial Services, Government and Defence. Background & Experience Experienced in either ServiceNow, Halo or similar. Excellent consulting, stakeholder management; strong verbal and written communication Expert level support, installation, maintenance and development experience (UI forms, notifications, fields, workflows and JavaScript (both client and server Expert level Configuration and customisation experience Expert level troubleshooting Experience in working as part of a development team, as well as working on your own to deliver complex installations of the toolkit Strong understanding of ITIL concepts including process knowledge in all service lifecycles Experience with integrating ITSM tools with external interfaces Experience with infrastructure and application discovery tools. Strong understanding of Event Mgmt. and prior experience of integration with Monitoring solutions Comprehensive knowledge of problem analysis, structured analysis and design and programming techniques. Strong understanding and experience in Integrations including SOAP and REST bases APIs Other Specifications You will need to evidence relevant work through explicit references and examples Experience of working in an agile environment ITIL advanced certifications are preferred, should be at least ITIL v3 foundation certified Good Project and customer engagement skills; Effective in a team environment; Able to work to tight deadlines Reward Package We offer a competitive reward package, collaborative culture and fulfilling client engagements that will help you develop your career. If you are interested, please send your CV with apri covering email to .
Location: Bristol, London, Manchester Connect to your Industry Do you want to be at the heart of some of the biggest and most ambitious programmes undertaken to keep our country safe? We are proud of the impact we have with Defence and Security clients, the strength of our relationships, and the variety of our skills and expertise that we bring to help them achieve their mission. We're growing our team. If you are cleared to SC or DV level, we are very keen to hear from you. Connect to Extended Enterprise In a world that is constantly changing, organisations need to adapt quickly to respond to new risks and take advantage of new opportunities. Deloitte's Cyber practice advises organisations on how to effectively mitigate risk and make informed and intelligent risk decisions around business processes, technology and operations. The Extended Enterprise (EE) team assists in identifying, evaluating and mitigating risks associated with external business relationships. Our services focus on improving confidence in an organisation's contractual relationships and include assisting with the validation of information exchanged between organisations and their customers, vendors and third-party service providers. Our services also help organisations improve the effectiveness and efficiency of their contract compliance monitoring processes and controls, resulting in improved business performance. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most. Connect to your opportunity The Deloitte Extended Enterprise IT Asset Management team is made up of business advisory professionals, as well as experienced IT practitioners, collaborating to assist clients in managing the multi-layered complexity of IT Asset Management (ITAM) programs. We offer a variety of services, from focussed diagnostics and vendor baselines to full ITAM implementations. As a neutral third party, we aim to provide a truly objective perspective on monitoring and governing IT assets. We offer a distinct approach that encompasses not just tools, but also people and processes - helping clients put the right skill sets, accountability and governance in place to effectively manage IT assets throughout the entire lifecycle. The right candidate would be expected to work in a team environment with Deloitte colleagues and client stakeholders. For more senior positions, candidates would also be expected to focus on business development and long-term client relationships, delivery of projects and managing and developing junior members of the team with the aim of growing Deloitte's IT Asset Management and Extended Enterprise practice. Connect to your skills and professional experience All applicants must hold UK security clearance to Security Check (SC) or Developed Vetting (DV) level. Essential Soft Skills We are looking for candidates with following behaviours and experience: The ability to analyse complex issues, identify root causes, and develop innovative solutions is crucial. Building and maintaining strong client relationships, understanding their needs. Clear and effective communication is vital, whether it's presenting findings, leading meetings, or collaborating with team members and clients. The capacity to mentor junior consultants and take charge of projects to achieve desired outcomes. The role often involves rapid changes and diverse projects, so adaptability to new environments and situations is key. Collaborating effectively within multidisciplinary teams, both internally and with clients, is essential for the role. The ability to handle multiple tasks and projects efficiently, meeting deadlines and managing workloads effectively, both independently and as part of a wider delivery team. Applying logical thinking, data analysis, and critical reasoning to solve complex business problems. Demonstrate a personal accountability for performance and delivery against project deadlines. Effectively managing a team, including performance evaluation, career development, and conflict resolution. The ability to address and resolve conflicts within the team and with clients, fostering a collaborative and productive work environment. Developing and implementing strategic plans to achieve both short-term and long-term objectives. A commitment to maintaining high-quality standards in project deliverables and adherence to compliance requirements. Technical Skills Our projects vary greatly, and your responsibility will differ based on the focus of the client engagement and your skillset, but could include: Strong analytical skills to collect, interpret, and manipulate software asset data to make informed decisions. Applying ITAM as a tool for business transformation, aligning software assets with clients' goals and designing and maintaining IT processes. Proficiency and hands on experience in implementation, configuration, and management of ITAM tools like ServiceNow, Snow License Manager, Flexera FNMS, and others for data collection, analysis, and reporting. Deep understanding of the SAM lifecycle, which involves developing and implementing processes to manage software assets effectively throughout their entire lifespan. Experience in negotiating software license agreements with vendors for optimal terms. Knowledge of software licensing implications in cloud environments, especially for SaaS applications. Ability to identify and mitigate risks associated with software asset management, including legal and financial risks. In-depth understanding of software licensing models and agreements across a range of software vendors e.g., Microsoft, Adobe, SAP, Autodesk, IBM, Oracle, Microfocus, Citrix, VMWare, RedHat, Open-Source GNU. The ability to create baseline, both manually and within SAM Tool, to ensure software compliance through tracking and reconciliation of licences. Identifying opportunities for cost savings and efficiency in software licensing and usage. The ability to analyse and rationalise an organisation's software applications, optimising the software portfolio to reduce redundancy and costs. Desirable skills The following skills and competencies are beneficial: Experience working in or with Government organisations, including the handling of assets subject to the Government Security Classification Policy. Familiarity with the fundamentals of Gen AI and how it can be applied in SAM processes, particularly in automating data analysis, trainings, contract analysis, service desk automation, chatbots, pattern recognition, and predictive modelling for more efficient and data-driven software asset management. Possession of relevant certifications, such as Certified Software Asset Manager (CSAM) or Certified IT Asset Manager (CITAM), CIS-ServiceNow SAM Pro, FinOps or equivalent which demonstrate expertise in SAM. Possession of project management certifications (e.g., PMP or PRINCE2 or equivalent) to effectively manage SAM projects and deliver engagements on time and within budget. Familiarity with international SAM standards, such as ISO 19770, ITIL to ensure compliance and best practices. Strong vendor management skills for effective negotiation, conflict resolution, and collaboration with software vendors. Proficiency in computer programming languages like PowerShell, SQL, Macros, VBScript, HTML, visualisation tools like Tableau, Qlik Sense or similar. Understanding computer hardware components, networking, domains, firewall, ports, DNS, Active Directory principles. Extensive experience working with large I.T systems or a bachelor's degree or equivalent in information technology, business, or related field. Skill in managing project budgets, forecasting, and resource allocation for projects to ensure financial targets are met. Identifying new business opportunities, building relationships with clients, eminence and contributing to the firm's growth. Proven ability to generate sales leads, sales support by responding to Request for Proposals (RFP), Invitation to Tenders (ITT). Maintaining a strong industry presence through participation in conferences, events, and industry associations to stay updated on industry trends and establish professional credibility. Strong skills in Microsoft Office applications, including Excel, Word, PowerPoint, and Access, for data analysis, reporting, documentation, and effective communication. Connect to your business - Technology and Transformation Distinctive thinking, deep expertise, innovation and collaborative working. That's what connects us. That's what makes us Deloitte . click apply for full job details
Jan 14, 2026
Full time
Location: Bristol, London, Manchester Connect to your Industry Do you want to be at the heart of some of the biggest and most ambitious programmes undertaken to keep our country safe? We are proud of the impact we have with Defence and Security clients, the strength of our relationships, and the variety of our skills and expertise that we bring to help them achieve their mission. We're growing our team. If you are cleared to SC or DV level, we are very keen to hear from you. Connect to Extended Enterprise In a world that is constantly changing, organisations need to adapt quickly to respond to new risks and take advantage of new opportunities. Deloitte's Cyber practice advises organisations on how to effectively mitigate risk and make informed and intelligent risk decisions around business processes, technology and operations. The Extended Enterprise (EE) team assists in identifying, evaluating and mitigating risks associated with external business relationships. Our services focus on improving confidence in an organisation's contractual relationships and include assisting with the validation of information exchanged between organisations and their customers, vendors and third-party service providers. Our services also help organisations improve the effectiveness and efficiency of their contract compliance monitoring processes and controls, resulting in improved business performance. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most. Connect to your opportunity The Deloitte Extended Enterprise IT Asset Management team is made up of business advisory professionals, as well as experienced IT practitioners, collaborating to assist clients in managing the multi-layered complexity of IT Asset Management (ITAM) programs. We offer a variety of services, from focussed diagnostics and vendor baselines to full ITAM implementations. As a neutral third party, we aim to provide a truly objective perspective on monitoring and governing IT assets. We offer a distinct approach that encompasses not just tools, but also people and processes - helping clients put the right skill sets, accountability and governance in place to effectively manage IT assets throughout the entire lifecycle. The right candidate would be expected to work in a team environment with Deloitte colleagues and client stakeholders. For more senior positions, candidates would also be expected to focus on business development and long-term client relationships, delivery of projects and managing and developing junior members of the team with the aim of growing Deloitte's IT Asset Management and Extended Enterprise practice. Connect to your skills and professional experience All applicants must hold UK security clearance to Security Check (SC) or Developed Vetting (DV) level. Essential Soft Skills We are looking for candidates with following behaviours and experience: The ability to analyse complex issues, identify root causes, and develop innovative solutions is crucial. Building and maintaining strong client relationships, understanding their needs. Clear and effective communication is vital, whether it's presenting findings, leading meetings, or collaborating with team members and clients. The capacity to mentor junior consultants and take charge of projects to achieve desired outcomes. The role often involves rapid changes and diverse projects, so adaptability to new environments and situations is key. Collaborating effectively within multidisciplinary teams, both internally and with clients, is essential for the role. The ability to handle multiple tasks and projects efficiently, meeting deadlines and managing workloads effectively, both independently and as part of a wider delivery team. Applying logical thinking, data analysis, and critical reasoning to solve complex business problems. Demonstrate a personal accountability for performance and delivery against project deadlines. Effectively managing a team, including performance evaluation, career development, and conflict resolution. The ability to address and resolve conflicts within the team and with clients, fostering a collaborative and productive work environment. Developing and implementing strategic plans to achieve both short-term and long-term objectives. A commitment to maintaining high-quality standards in project deliverables and adherence to compliance requirements. Technical Skills Our projects vary greatly, and your responsibility will differ based on the focus of the client engagement and your skillset, but could include: Strong analytical skills to collect, interpret, and manipulate software asset data to make informed decisions. Applying ITAM as a tool for business transformation, aligning software assets with clients' goals and designing and maintaining IT processes. Proficiency and hands on experience in implementation, configuration, and management of ITAM tools like ServiceNow, Snow License Manager, Flexera FNMS, and others for data collection, analysis, and reporting. Deep understanding of the SAM lifecycle, which involves developing and implementing processes to manage software assets effectively throughout their entire lifespan. Experience in negotiating software license agreements with vendors for optimal terms. Knowledge of software licensing implications in cloud environments, especially for SaaS applications. Ability to identify and mitigate risks associated with software asset management, including legal and financial risks. In-depth understanding of software licensing models and agreements across a range of software vendors e.g., Microsoft, Adobe, SAP, Autodesk, IBM, Oracle, Microfocus, Citrix, VMWare, RedHat, Open-Source GNU. The ability to create baseline, both manually and within SAM Tool, to ensure software compliance through tracking and reconciliation of licences. Identifying opportunities for cost savings and efficiency in software licensing and usage. The ability to analyse and rationalise an organisation's software applications, optimising the software portfolio to reduce redundancy and costs. Desirable skills The following skills and competencies are beneficial: Experience working in or with Government organisations, including the handling of assets subject to the Government Security Classification Policy. Familiarity with the fundamentals of Gen AI and how it can be applied in SAM processes, particularly in automating data analysis, trainings, contract analysis, service desk automation, chatbots, pattern recognition, and predictive modelling for more efficient and data-driven software asset management. Possession of relevant certifications, such as Certified Software Asset Manager (CSAM) or Certified IT Asset Manager (CITAM), CIS-ServiceNow SAM Pro, FinOps or equivalent which demonstrate expertise in SAM. Possession of project management certifications (e.g., PMP or PRINCE2 or equivalent) to effectively manage SAM projects and deliver engagements on time and within budget. Familiarity with international SAM standards, such as ISO 19770, ITIL to ensure compliance and best practices. Strong vendor management skills for effective negotiation, conflict resolution, and collaboration with software vendors. Proficiency in computer programming languages like PowerShell, SQL, Macros, VBScript, HTML, visualisation tools like Tableau, Qlik Sense or similar. Understanding computer hardware components, networking, domains, firewall, ports, DNS, Active Directory principles. Extensive experience working with large I.T systems or a bachelor's degree or equivalent in information technology, business, or related field. Skill in managing project budgets, forecasting, and resource allocation for projects to ensure financial targets are met. Identifying new business opportunities, building relationships with clients, eminence and contributing to the firm's growth. Proven ability to generate sales leads, sales support by responding to Request for Proposals (RFP), Invitation to Tenders (ITT). Maintaining a strong industry presence through participation in conferences, events, and industry associations to stay updated on industry trends and establish professional credibility. Strong skills in Microsoft Office applications, including Excel, Word, PowerPoint, and Access, for data analysis, reporting, documentation, and effective communication. Connect to your business - Technology and Transformation Distinctive thinking, deep expertise, innovation and collaborative working. That's what connects us. That's what makes us Deloitte . click apply for full job details
Your new company A leading technology consultancy with over 60 years of history and with presence in more than 50 countries. They work with a variety of organisations to help with their AI, technology and people-focused transformation needs. Leveraging capabilities across strategy, technology, design, engineering and business operations. They are looking to bring in Transformation consultants to help to grow and drive their ServiceNow practice. This is a unique opportunity to be part of a forward-thinking team, shaping the future of work by delivering solutions that address today's challenges and anticipate tomorrow's needs. Your new role As a ServiceNow Transformation Consultant, you will work closely with a variety of organisations to understand their business needs, optimise HR processes and deliver tailored ServiceNow HRSD capabilities that improve operational efficiency and elevate employee engagement across the lifecycle. You will contribute to project delivery by translating business requirements into functional specifications, enabling the configuration of ServiceNow modules and supporting testing and deployment activities. Your insights will help clients unlock the full potential of digital HR through automation, AI, and data-driven decision-making. Key Responsibilities: Facilitate process workshops to map out current-state and future-state journeys (e.g., onboarding, offboarding, case management). Collaborate with stakeholders to identify pain points and opportunities for automation using ServiceNow HRSD. Design and deliver ServiceNow solutions that underpin and enable improved HR service delivery, employee communications, and organisational effectiveness. Lead workstreams such as process design, configuration, testing, and deployment. Translate business requirements into ServiceNow system capabilities, ensuring alignment with HR strategy and user experience goals. Work with cross-functional teams to ensure successful implementation and adoption of ServiceNow solutions. Support change management, communication planning, and stakeholder engagement to drive transformation outcomes. Contribute to internal initiatives such as proposition development, AI readiness and adoption, thought leadership, and practice growth. Mentor junior consultants and support their development. What you'll need to succeed Experience in HR process design, workshops, and stakeholder engagement. Strong understanding of or experience of working in HR or GBS operational environments. Experience of how ServiceNow HRSD supports and delivers HR services (e.g., onboarding, lifecycle events, case management). Familiarity with ServiceNow maturity assessments and discovery. Strong awareness of ServiceNow HRSD AI and automation capabilities, and integrations to people technology and collaboration tools. Ability to map out HR processes and design technology-enabled solutions. Familiarity with collaboration tools and techniques for process improvement. Consulting experience in HR transformation programmes, ideally within a major consultancy or similar environment. Strong communication and organisational design skills. Exposure to agile delivery methods and integration tools (desirable). Experience of using data and analytics to drive continuous improvement. ServiceNow Implementation Specialist CIS - HRSD Certified (preferable). Security Clearance nice to have What you'll get in return Basic salary of 45-55K + benefits Opportunity to join a leading technology transformation consultancy and help to grow this key practice Build on your ServiceNow knowledge and acquire transformation experience What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Jan 07, 2026
Full time
Your new company A leading technology consultancy with over 60 years of history and with presence in more than 50 countries. They work with a variety of organisations to help with their AI, technology and people-focused transformation needs. Leveraging capabilities across strategy, technology, design, engineering and business operations. They are looking to bring in Transformation consultants to help to grow and drive their ServiceNow practice. This is a unique opportunity to be part of a forward-thinking team, shaping the future of work by delivering solutions that address today's challenges and anticipate tomorrow's needs. Your new role As a ServiceNow Transformation Consultant, you will work closely with a variety of organisations to understand their business needs, optimise HR processes and deliver tailored ServiceNow HRSD capabilities that improve operational efficiency and elevate employee engagement across the lifecycle. You will contribute to project delivery by translating business requirements into functional specifications, enabling the configuration of ServiceNow modules and supporting testing and deployment activities. Your insights will help clients unlock the full potential of digital HR through automation, AI, and data-driven decision-making. Key Responsibilities: Facilitate process workshops to map out current-state and future-state journeys (e.g., onboarding, offboarding, case management). Collaborate with stakeholders to identify pain points and opportunities for automation using ServiceNow HRSD. Design and deliver ServiceNow solutions that underpin and enable improved HR service delivery, employee communications, and organisational effectiveness. Lead workstreams such as process design, configuration, testing, and deployment. Translate business requirements into ServiceNow system capabilities, ensuring alignment with HR strategy and user experience goals. Work with cross-functional teams to ensure successful implementation and adoption of ServiceNow solutions. Support change management, communication planning, and stakeholder engagement to drive transformation outcomes. Contribute to internal initiatives such as proposition development, AI readiness and adoption, thought leadership, and practice growth. Mentor junior consultants and support their development. What you'll need to succeed Experience in HR process design, workshops, and stakeholder engagement. Strong understanding of or experience of working in HR or GBS operational environments. Experience of how ServiceNow HRSD supports and delivers HR services (e.g., onboarding, lifecycle events, case management). Familiarity with ServiceNow maturity assessments and discovery. Strong awareness of ServiceNow HRSD AI and automation capabilities, and integrations to people technology and collaboration tools. Ability to map out HR processes and design technology-enabled solutions. Familiarity with collaboration tools and techniques for process improvement. Consulting experience in HR transformation programmes, ideally within a major consultancy or similar environment. Strong communication and organisational design skills. Exposure to agile delivery methods and integration tools (desirable). Experience of using data and analytics to drive continuous improvement. ServiceNow Implementation Specialist CIS - HRSD Certified (preferable). Security Clearance nice to have What you'll get in return Basic salary of 45-55K + benefits Opportunity to join a leading technology transformation consultancy and help to grow this key practice Build on your ServiceNow knowledge and acquire transformation experience What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
We are a dynamic consulting firm, focused on delivering sustainable change. We ensure our clients succeed in their long-term goals by helping them turn their strategy into action through exceptional delivery and a commitment to establishing a culture of change. Clients like what we do and how we work, and we are looking for people to join the Moorhouse team. We pride ourselves on being proactive, collaborative, and straightforward team players. We work efficiently and collaboratively as a team and both honesty and integrity are key to this. In return you will be part of a supportive and high-performing team that shares the workload, looks after each other and celebrates success together. You can be assured of an exciting opportunity that will help you grow your skills through meaningful challenges and equip you with skills, experience and knowledge that can help organisations respond to the turbulence, change and opportunity that will define the future of work. We encourage behaviours that promote transparency, collaboration and achievement of shared goals. In the Financial Services sector team, we partner with clients to navigate pressing challenges, while positioning their organisations for future success within a rapidly evolving digital, technological, regulatory, and competitive context. To support our next phase of growth, we are bringing together an exciting team of expert Financial Services consultants with depth of sector experience and subject matter leadership to help drive improved outcomes for our clients. Responsibilities What are we looking for? Potential is what excites us so we are keen to hear from people who want to harness their experience within an organisation that will invest in their professional development from day one. This isn't just about skills for the job but skills for life - learning agility, resilience, collaborative problem-solving, inclusive leadership, to name just a few. You will be a key member of the sector leadership team and involved in shaping how we run the business, so the ability to lead others using an inclusive leadership approach that values diverse perspectives, and to shape and influence our continued growth and success as a sector team, is key. Moorhouse has grown and developed its Financial Services work into a multi- million-pound sector, working with an extensive range of Financial Services institutions, and gaining recognition through repeated awards from the Financial Times as a UK Leading Management Consultancy in Financial Services. This growth has been fuelled through a series of strong client relationships, great client work, and is a result of organisations wanting to look beyond the larger consultancy suppliers who have traditionally dominated the sector. Our clients are interested in learning from the experience we can bring from other sectors and they want to work with a consultancy that embeds itself in small integrated teams working in a truly collaborative fashion. It is important that you can contribute to sales and business development as well as leading consultant and client delivery teams on key engagements and accounts. In addition, we will expect you to motivate, support, and develop junior members of the Moorhouse team and play an active role in supporting the career development of a small group of colleagues. Moorhouse is looking for candidates with significant experience or evidenced ability to build strong relationships across all Financial Services sub-sectors to help drive our growth ambitions. Moorhouse is currently unable to offer visa sponsorship for this role. Unfortunately, this means we are not able to progress applications from candidates who would require sponsorship now or in the future. Experience 9+ years' consulting experience, from a big consulting firm, boutique consultancy or experience gained in working directly with Financial Services institutions, including Insurance, Banking, Payments, Asset & Wealth Management or Fintech Demonstrable track record of outstanding delivery and advisory in one or more of the following areas: Complex digital transformation, including AI and business change initiatives, and familiarity with large-scale delivery technologies (e.g., Salesforce, Guidewire, ServiceNow, workflow or prototyping tools). Assessing and designing target operating models across governance, people, process, and technology. Risk change programmes, including risk appetite, enterprise risk frameworks, taxonomies, and control libraries. Regulatory transformation, including but not limited to Section 166 interventions, consumer duty, and outcomes-based testing. Strong knowledge of Financial Services industry trends and value chains in Financial Services sub-sectors (Insurance, Banking, Payments, Asset & Wealth Management or Fintech) including new technologies; with the ability to translate market insight into thought leadership and client value propositions. Ability to build trusted relationships, influence senior stakeholders, and facilitate complex client conversations. Strategic thinker with the ability to connect organisational, systems, and technology considerations to solve complex challenges. Collaborative working style, with the ability to foster positive relationships across teams and client organisations. Demonstrates adaptability, intellectual curiosity, and the ability to manage multiple priorities in dynamic or high-demand environments. Demonstrable track record in generating over £500k in attributable sales, supported by strong commercial acumen and business development skills. Able to understand client problems, shape clear solution approaches, and translate these into compelling written proposals-including large-scale framework RFPs-and deliver effective client pitches. Account management experience (desirable), particularly in supporting long-term partnerships with global Financial Services clients. A strong external network and excellent interpersonal skills, with a proven ability to build and nurture effective relationships with clients and colleagues. Confident in managing and collaborating with senior stakeholders (Executive Director level and above). A 'big picture business thinker' with a passion for solving complex organisational and system problems. Commitment to continuous learning, people development, and supporting high-performing teams in complex, matrix-managed environments. Experience leading and developing project teams with a focus on delivering measurable client outcomes. You will be expected to contribute to a culture of sustainability and embrace Moorhouse's social responsibility by integrating responsible practices and upholding ethical standards and awareness in everyday work. What we can offer you: Total cash package of up to £128,500 including a base salary of £105,000 and a combination of personal and company bonuses that are paid every six months 25 days annual leave increasing by one day for every full year of service to a maximum of 30 days with the option to buy or sell up to five days of annual leave per year Life Assurance, Private Medical Insurance, Group Personal Pension Scheme and a range of discounted lifestyle and well-being benefits through Perkbox A culture where you will not need to compete with others because of promotion quotas or the typical distribution curves that govern performance management in other organisations. We recognise and reward performance consistently and transparently across the firm so that everyone knows where they stand. We offer flexible working arrangements with our offices near Liverpool Street although you can expect to spend some time as part of a team on UK client site s . We support flexibility wherever possible. Moorhouse is proud to be an equal opportunities employer, and our values underpin a working environment that is inclusive for all those who work for us. We encourage people to bring their whole selves to work, contribute ideas, take the initiative and be responsible for their impact on others internally and externally.
Jan 02, 2026
Full time
We are a dynamic consulting firm, focused on delivering sustainable change. We ensure our clients succeed in their long-term goals by helping them turn their strategy into action through exceptional delivery and a commitment to establishing a culture of change. Clients like what we do and how we work, and we are looking for people to join the Moorhouse team. We pride ourselves on being proactive, collaborative, and straightforward team players. We work efficiently and collaboratively as a team and both honesty and integrity are key to this. In return you will be part of a supportive and high-performing team that shares the workload, looks after each other and celebrates success together. You can be assured of an exciting opportunity that will help you grow your skills through meaningful challenges and equip you with skills, experience and knowledge that can help organisations respond to the turbulence, change and opportunity that will define the future of work. We encourage behaviours that promote transparency, collaboration and achievement of shared goals. In the Financial Services sector team, we partner with clients to navigate pressing challenges, while positioning their organisations for future success within a rapidly evolving digital, technological, regulatory, and competitive context. To support our next phase of growth, we are bringing together an exciting team of expert Financial Services consultants with depth of sector experience and subject matter leadership to help drive improved outcomes for our clients. Responsibilities What are we looking for? Potential is what excites us so we are keen to hear from people who want to harness their experience within an organisation that will invest in their professional development from day one. This isn't just about skills for the job but skills for life - learning agility, resilience, collaborative problem-solving, inclusive leadership, to name just a few. You will be a key member of the sector leadership team and involved in shaping how we run the business, so the ability to lead others using an inclusive leadership approach that values diverse perspectives, and to shape and influence our continued growth and success as a sector team, is key. Moorhouse has grown and developed its Financial Services work into a multi- million-pound sector, working with an extensive range of Financial Services institutions, and gaining recognition through repeated awards from the Financial Times as a UK Leading Management Consultancy in Financial Services. This growth has been fuelled through a series of strong client relationships, great client work, and is a result of organisations wanting to look beyond the larger consultancy suppliers who have traditionally dominated the sector. Our clients are interested in learning from the experience we can bring from other sectors and they want to work with a consultancy that embeds itself in small integrated teams working in a truly collaborative fashion. It is important that you can contribute to sales and business development as well as leading consultant and client delivery teams on key engagements and accounts. In addition, we will expect you to motivate, support, and develop junior members of the Moorhouse team and play an active role in supporting the career development of a small group of colleagues. Moorhouse is looking for candidates with significant experience or evidenced ability to build strong relationships across all Financial Services sub-sectors to help drive our growth ambitions. Moorhouse is currently unable to offer visa sponsorship for this role. Unfortunately, this means we are not able to progress applications from candidates who would require sponsorship now or in the future. Experience 9+ years' consulting experience, from a big consulting firm, boutique consultancy or experience gained in working directly with Financial Services institutions, including Insurance, Banking, Payments, Asset & Wealth Management or Fintech Demonstrable track record of outstanding delivery and advisory in one or more of the following areas: Complex digital transformation, including AI and business change initiatives, and familiarity with large-scale delivery technologies (e.g., Salesforce, Guidewire, ServiceNow, workflow or prototyping tools). Assessing and designing target operating models across governance, people, process, and technology. Risk change programmes, including risk appetite, enterprise risk frameworks, taxonomies, and control libraries. Regulatory transformation, including but not limited to Section 166 interventions, consumer duty, and outcomes-based testing. Strong knowledge of Financial Services industry trends and value chains in Financial Services sub-sectors (Insurance, Banking, Payments, Asset & Wealth Management or Fintech) including new technologies; with the ability to translate market insight into thought leadership and client value propositions. Ability to build trusted relationships, influence senior stakeholders, and facilitate complex client conversations. Strategic thinker with the ability to connect organisational, systems, and technology considerations to solve complex challenges. Collaborative working style, with the ability to foster positive relationships across teams and client organisations. Demonstrates adaptability, intellectual curiosity, and the ability to manage multiple priorities in dynamic or high-demand environments. Demonstrable track record in generating over £500k in attributable sales, supported by strong commercial acumen and business development skills. Able to understand client problems, shape clear solution approaches, and translate these into compelling written proposals-including large-scale framework RFPs-and deliver effective client pitches. Account management experience (desirable), particularly in supporting long-term partnerships with global Financial Services clients. A strong external network and excellent interpersonal skills, with a proven ability to build and nurture effective relationships with clients and colleagues. Confident in managing and collaborating with senior stakeholders (Executive Director level and above). A 'big picture business thinker' with a passion for solving complex organisational and system problems. Commitment to continuous learning, people development, and supporting high-performing teams in complex, matrix-managed environments. Experience leading and developing project teams with a focus on delivering measurable client outcomes. You will be expected to contribute to a culture of sustainability and embrace Moorhouse's social responsibility by integrating responsible practices and upholding ethical standards and awareness in everyday work. What we can offer you: Total cash package of up to £128,500 including a base salary of £105,000 and a combination of personal and company bonuses that are paid every six months 25 days annual leave increasing by one day for every full year of service to a maximum of 30 days with the option to buy or sell up to five days of annual leave per year Life Assurance, Private Medical Insurance, Group Personal Pension Scheme and a range of discounted lifestyle and well-being benefits through Perkbox A culture where you will not need to compete with others because of promotion quotas or the typical distribution curves that govern performance management in other organisations. We recognise and reward performance consistently and transparently across the firm so that everyone knows where they stand. We offer flexible working arrangements with our offices near Liverpool Street although you can expect to spend some time as part of a team on UK client site s . We support flexibility wherever possible. Moorhouse is proud to be an equal opportunities employer, and our values underpin a working environment that is inclusive for all those who work for us. We encourage people to bring their whole selves to work, contribute ideas, take the initiative and be responsible for their impact on others internally and externally.
HR Service Delivery Consultant page is loaded HR Service Delivery Consultantlocations: London, Grays Inn Roadtime type: Full timeposted on: Posted 3 Days Agotime left to apply: End Date: February 1, 2026 (30+ days left to apply)job requisition id: R099173Kantar Media is a global leader in data, insights, and consulting services, specialising in media measurement, audience analysis, and advertising effectiveness. As people increasingly move across channels and platforms, our data and audience measurement, targeting, analytics and advertising intelligence services unlock insights to inform powerful decision-making. We help brands, agencies, and media owners navigate the complex world of media and advertising through cutting-edge technology and deep expertise. Our presence in over 80 countries and innovative approach has earned us a global reputation for delivering actionable insights that shape the future of the media landscape. Job Details As people increasingly move across channels and platforms, Kantar Media's data and audience measurement, targeting, analytics and advertising intelligence services unlock insights to inform powerful decision-making.Working with panel and first-party data in over 80 countries, we have the world's fastest growing cross-media measurement footprint, underpinned by versatility, scale, technology and expertise, to drive long-term business growth for our clients and partners. Job Title: HR Service Delivery Consultant Location: London, Grays inn Road Working Pattern: Fixed term contract - 5 months This is a full-time permanent position, based in our London office. We operate on a hybrid working arrangement and require a minimum of 2 days in the office. We welcome all applications from those with the legal right to live and work permanently in the UK, without requiring VISA sponsorship now or in the future. Role Description Kantar Media is seeking a detail-oriented, proactive, and service-driven professional to join our HR Operations team in the UK looking after the following countries: Denmark, Norway, Finland, Slovakia, Sweden, Germany.This role is pivotal in delivering a seamless employee experience and ensuring compliance across multiple European countries, directly contributing to organisational effectiveness and employee engagement.As a key member of the team, you will be responsible for ensuring high-quality, timely, and compliant HR service delivery, while identifying opportunities to streamline processes and enhance employee experience Role Responsibilities: Manage end-to-end HR Operations for the employee lifecycle, including onboarding, contract management, data changes, and offboarding, ensuring a positive employee experience. Maintain and audit HR data for accuracy and compliance with local legislation, company policies, and audit standards. Serve as a trusted advisor to employees and managers, delivering timely, professional, and solutions-focused HR support. Collaborate with HRBPs, Payroll, and Centres of Excellence to resolve issues, streamline processes, and ensure seamless service delivery. Develop and maintain comprehensive process documentation, including process maps and jurisdiction-specific requirements, to support knowledge sharing and operational consistency. Design and implement a robust, audit-ready digital filing system for personnel records. Identify and lead continuous improvement initiatives to optimise HR processes and enhance service quality. Capabilities and Experience: Minimum 3-5 years' experience in HR Operations, Shared Services, or Service Delivery, ideally in a multi-country environment. In-depth knowledge of HR processes and employment legislation in Denmark, Norway, Finland, Slovakia, Sweden, and Germany. Advanced proficiency in HRIS platforms (e.g., Workday, ServiceNow, Jira) and digital document management. Exceptional organisational skills, attention to detail, and ability to manage competing priorities in a dynamic environment. Strong analytical and problem-solving skills, with a proven track record of driving process improvements. Excellent communication, interpersonal, and stakeholder management skills, with the ability to build trust at all levels. Demonstrated commitment to confidentiality, compliance, and ethical standards. Country United KingdomWe pride ourselves on understanding people, and what makes us think and act the way we do.And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office, we understand no one size fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win together. We're dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applications from all backgrounds and sections of society. Even if you feel like you're not an exact match, we'd love to receive your application and talk to you about this job or others at Kantar Media.# KANTAR MEDIA Kantar Media is a global leader in media research. Our specialist expertise, pioneering technology and commitment to innovation enables us to deliver trusted data to those seeking to better understand the rapidly evolving media landscape and equip them with greater confidence in media decision making.This includes audience measurement (reporting all viewing on all platforms), consumer targeting with TGI, and in-depth advertising intelligence.Our versatility, scale, technology and expertise enable our 5000 people across Latin America, Europe, the Middle East, Asia Pacific, North America and Africa to understand audiences and help the world's leading organisations succeed and grow.
Jan 01, 2026
Full time
HR Service Delivery Consultant page is loaded HR Service Delivery Consultantlocations: London, Grays Inn Roadtime type: Full timeposted on: Posted 3 Days Agotime left to apply: End Date: February 1, 2026 (30+ days left to apply)job requisition id: R099173Kantar Media is a global leader in data, insights, and consulting services, specialising in media measurement, audience analysis, and advertising effectiveness. As people increasingly move across channels and platforms, our data and audience measurement, targeting, analytics and advertising intelligence services unlock insights to inform powerful decision-making. We help brands, agencies, and media owners navigate the complex world of media and advertising through cutting-edge technology and deep expertise. Our presence in over 80 countries and innovative approach has earned us a global reputation for delivering actionable insights that shape the future of the media landscape. Job Details As people increasingly move across channels and platforms, Kantar Media's data and audience measurement, targeting, analytics and advertising intelligence services unlock insights to inform powerful decision-making.Working with panel and first-party data in over 80 countries, we have the world's fastest growing cross-media measurement footprint, underpinned by versatility, scale, technology and expertise, to drive long-term business growth for our clients and partners. Job Title: HR Service Delivery Consultant Location: London, Grays inn Road Working Pattern: Fixed term contract - 5 months This is a full-time permanent position, based in our London office. We operate on a hybrid working arrangement and require a minimum of 2 days in the office. We welcome all applications from those with the legal right to live and work permanently in the UK, without requiring VISA sponsorship now or in the future. Role Description Kantar Media is seeking a detail-oriented, proactive, and service-driven professional to join our HR Operations team in the UK looking after the following countries: Denmark, Norway, Finland, Slovakia, Sweden, Germany.This role is pivotal in delivering a seamless employee experience and ensuring compliance across multiple European countries, directly contributing to organisational effectiveness and employee engagement.As a key member of the team, you will be responsible for ensuring high-quality, timely, and compliant HR service delivery, while identifying opportunities to streamline processes and enhance employee experience Role Responsibilities: Manage end-to-end HR Operations for the employee lifecycle, including onboarding, contract management, data changes, and offboarding, ensuring a positive employee experience. Maintain and audit HR data for accuracy and compliance with local legislation, company policies, and audit standards. Serve as a trusted advisor to employees and managers, delivering timely, professional, and solutions-focused HR support. Collaborate with HRBPs, Payroll, and Centres of Excellence to resolve issues, streamline processes, and ensure seamless service delivery. Develop and maintain comprehensive process documentation, including process maps and jurisdiction-specific requirements, to support knowledge sharing and operational consistency. Design and implement a robust, audit-ready digital filing system for personnel records. Identify and lead continuous improvement initiatives to optimise HR processes and enhance service quality. Capabilities and Experience: Minimum 3-5 years' experience in HR Operations, Shared Services, or Service Delivery, ideally in a multi-country environment. In-depth knowledge of HR processes and employment legislation in Denmark, Norway, Finland, Slovakia, Sweden, and Germany. Advanced proficiency in HRIS platforms (e.g., Workday, ServiceNow, Jira) and digital document management. Exceptional organisational skills, attention to detail, and ability to manage competing priorities in a dynamic environment. Strong analytical and problem-solving skills, with a proven track record of driving process improvements. Excellent communication, interpersonal, and stakeholder management skills, with the ability to build trust at all levels. Demonstrated commitment to confidentiality, compliance, and ethical standards. Country United KingdomWe pride ourselves on understanding people, and what makes us think and act the way we do.And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office, we understand no one size fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win together. We're dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applications from all backgrounds and sections of society. Even if you feel like you're not an exact match, we'd love to receive your application and talk to you about this job or others at Kantar Media.# KANTAR MEDIA Kantar Media is a global leader in media research. Our specialist expertise, pioneering technology and commitment to innovation enables us to deliver trusted data to those seeking to better understand the rapidly evolving media landscape and equip them with greater confidence in media decision making.This includes audience measurement (reporting all viewing on all platforms), consumer targeting with TGI, and in-depth advertising intelligence.Our versatility, scale, technology and expertise enable our 5000 people across Latin America, Europe, the Middle East, Asia Pacific, North America and Africa to understand audiences and help the world's leading organisations succeed and grow.
