HR Service Delivery Consultant page is loaded HR Service Delivery Consultantlocations: London, Grays Inn Roadtime type: Full timeposted on: Posted 3 Days Agotime left to apply: End Date: February 1, 2026 (30+ days left to apply)job requisition id: R099173Kantar Media is a global leader in data, insights, and consulting services, specialising in media measurement, audience analysis, and advertising effectiveness. As people increasingly move across channels and platforms, our data and audience measurement, targeting, analytics and advertising intelligence services unlock insights to inform powerful decision-making. We help brands, agencies, and media owners navigate the complex world of media and advertising through cutting-edge technology and deep expertise. Our presence in over 80 countries and innovative approach has earned us a global reputation for delivering actionable insights that shape the future of the media landscape. Job Details As people increasingly move across channels and platforms, Kantar Media's data and audience measurement, targeting, analytics and advertising intelligence services unlock insights to inform powerful decision-making.Working with panel and first-party data in over 80 countries, we have the world's fastest growing cross-media measurement footprint, underpinned by versatility, scale, technology and expertise, to drive long-term business growth for our clients and partners. Job Title: HR Service Delivery Consultant Location: London, Grays inn Road Working Pattern: Fixed term contract - 5 months This is a full-time permanent position, based in our London office. We operate on a hybrid working arrangement and require a minimum of 2 days in the office. We welcome all applications from those with the legal right to live and work permanently in the UK, without requiring VISA sponsorship now or in the future. Role Description Kantar Media is seeking a detail-oriented, proactive, and service-driven professional to join our HR Operations team in the UK looking after the following countries: Denmark, Norway, Finland, Slovakia, Sweden, Germany.This role is pivotal in delivering a seamless employee experience and ensuring compliance across multiple European countries, directly contributing to organisational effectiveness and employee engagement.As a key member of the team, you will be responsible for ensuring high-quality, timely, and compliant HR service delivery, while identifying opportunities to streamline processes and enhance employee experience Role Responsibilities: Manage end-to-end HR Operations for the employee lifecycle, including onboarding, contract management, data changes, and offboarding, ensuring a positive employee experience. Maintain and audit HR data for accuracy and compliance with local legislation, company policies, and audit standards. Serve as a trusted advisor to employees and managers, delivering timely, professional, and solutions-focused HR support. Collaborate with HRBPs, Payroll, and Centres of Excellence to resolve issues, streamline processes, and ensure seamless service delivery. Develop and maintain comprehensive process documentation, including process maps and jurisdiction-specific requirements, to support knowledge sharing and operational consistency. Design and implement a robust, audit-ready digital filing system for personnel records. Identify and lead continuous improvement initiatives to optimise HR processes and enhance service quality. Capabilities and Experience: Minimum 3-5 years' experience in HR Operations, Shared Services, or Service Delivery, ideally in a multi-country environment. In-depth knowledge of HR processes and employment legislation in Denmark, Norway, Finland, Slovakia, Sweden, and Germany. Advanced proficiency in HRIS platforms (e.g., Workday, ServiceNow, Jira) and digital document management. Exceptional organisational skills, attention to detail, and ability to manage competing priorities in a dynamic environment. Strong analytical and problem-solving skills, with a proven track record of driving process improvements. Excellent communication, interpersonal, and stakeholder management skills, with the ability to build trust at all levels. Demonstrated commitment to confidentiality, compliance, and ethical standards. Country United KingdomWe pride ourselves on understanding people, and what makes us think and act the way we do.And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office, we understand no one size fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win together. We're dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applications from all backgrounds and sections of society. Even if you feel like you're not an exact match, we'd love to receive your application and talk to you about this job or others at Kantar Media.# KANTAR MEDIA Kantar Media is a global leader in media research. Our specialist expertise, pioneering technology and commitment to innovation enables us to deliver trusted data to those seeking to better understand the rapidly evolving media landscape and equip them with greater confidence in media decision making.This includes audience measurement (reporting all viewing on all platforms), consumer targeting with TGI, and in-depth advertising intelligence.Our versatility, scale, technology and expertise enable our 5000 people across Latin America, Europe, the Middle East, Asia Pacific, North America and Africa to understand audiences and help the world's leading organisations succeed and grow.
Jan 01, 2026
Full time
HR Service Delivery Consultant page is loaded HR Service Delivery Consultantlocations: London, Grays Inn Roadtime type: Full timeposted on: Posted 3 Days Agotime left to apply: End Date: February 1, 2026 (30+ days left to apply)job requisition id: R099173Kantar Media is a global leader in data, insights, and consulting services, specialising in media measurement, audience analysis, and advertising effectiveness. As people increasingly move across channels and platforms, our data and audience measurement, targeting, analytics and advertising intelligence services unlock insights to inform powerful decision-making. We help brands, agencies, and media owners navigate the complex world of media and advertising through cutting-edge technology and deep expertise. Our presence in over 80 countries and innovative approach has earned us a global reputation for delivering actionable insights that shape the future of the media landscape. Job Details As people increasingly move across channels and platforms, Kantar Media's data and audience measurement, targeting, analytics and advertising intelligence services unlock insights to inform powerful decision-making.Working with panel and first-party data in over 80 countries, we have the world's fastest growing cross-media measurement footprint, underpinned by versatility, scale, technology and expertise, to drive long-term business growth for our clients and partners. Job Title: HR Service Delivery Consultant Location: London, Grays inn Road Working Pattern: Fixed term contract - 5 months This is a full-time permanent position, based in our London office. We operate on a hybrid working arrangement and require a minimum of 2 days in the office. We welcome all applications from those with the legal right to live and work permanently in the UK, without requiring VISA sponsorship now or in the future. Role Description Kantar Media is seeking a detail-oriented, proactive, and service-driven professional to join our HR Operations team in the UK looking after the following countries: Denmark, Norway, Finland, Slovakia, Sweden, Germany.This role is pivotal in delivering a seamless employee experience and ensuring compliance across multiple European countries, directly contributing to organisational effectiveness and employee engagement.As a key member of the team, you will be responsible for ensuring high-quality, timely, and compliant HR service delivery, while identifying opportunities to streamline processes and enhance employee experience Role Responsibilities: Manage end-to-end HR Operations for the employee lifecycle, including onboarding, contract management, data changes, and offboarding, ensuring a positive employee experience. Maintain and audit HR data for accuracy and compliance with local legislation, company policies, and audit standards. Serve as a trusted advisor to employees and managers, delivering timely, professional, and solutions-focused HR support. Collaborate with HRBPs, Payroll, and Centres of Excellence to resolve issues, streamline processes, and ensure seamless service delivery. Develop and maintain comprehensive process documentation, including process maps and jurisdiction-specific requirements, to support knowledge sharing and operational consistency. Design and implement a robust, audit-ready digital filing system for personnel records. Identify and lead continuous improvement initiatives to optimise HR processes and enhance service quality. Capabilities and Experience: Minimum 3-5 years' experience in HR Operations, Shared Services, or Service Delivery, ideally in a multi-country environment. In-depth knowledge of HR processes and employment legislation in Denmark, Norway, Finland, Slovakia, Sweden, and Germany. Advanced proficiency in HRIS platforms (e.g., Workday, ServiceNow, Jira) and digital document management. Exceptional organisational skills, attention to detail, and ability to manage competing priorities in a dynamic environment. Strong analytical and problem-solving skills, with a proven track record of driving process improvements. Excellent communication, interpersonal, and stakeholder management skills, with the ability to build trust at all levels. Demonstrated commitment to confidentiality, compliance, and ethical standards. Country United KingdomWe pride ourselves on understanding people, and what makes us think and act the way we do.And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office, we understand no one size fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win together. We're dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applications from all backgrounds and sections of society. Even if you feel like you're not an exact match, we'd love to receive your application and talk to you about this job or others at Kantar Media.# KANTAR MEDIA Kantar Media is a global leader in media research. Our specialist expertise, pioneering technology and commitment to innovation enables us to deliver trusted data to those seeking to better understand the rapidly evolving media landscape and equip them with greater confidence in media decision making.This includes audience measurement (reporting all viewing on all platforms), consumer targeting with TGI, and in-depth advertising intelligence.Our versatility, scale, technology and expertise enable our 5000 people across Latin America, Europe, the Middle East, Asia Pacific, North America and Africa to understand audiences and help the world's leading organisations succeed and grow.
Work with the best consultants and developers in the industry. GlideFast Consulting - Senior Technical Consultant - UK Description As a Senior Technical Consultant with GlideFast Consulting, you will work to develop, design, and own technical solutions on the ServiceNow platform. You will provide administration, application development, maintenance, and technical support by using best-practice web programming techniques to configure robust solutions for clients, utilizing the ServiceNow platform. Description As a Senior Technical Consultant with GlideFast Consulting, you will work to develop, design, and own technical solutions on the ServiceNow platform. You will provide administration, application development, maintenance, and technical support by using best-practice web programming techniques to configure robust solutions for clients, utilizing the ServiceNow platform. Responsibilities Deliver high-quality consulting services to install, configure, and integrate software products from ServiceNow Develop custom software solutions as required through scripting and software development Prepare technical documentation as specified in customer contracts and as internally required Provide value-based assessments and workshops to help the customer maximize business results from ServiceNow software Write/create custom business rules, client scripts, script includes, UI policies, ACL's, data policies, UI scripts Troubleshoot basic configuration/script issues Attend requirements review and validation sessions as required Participate in scrum ceremonies Deliver measurable results within the appropriate timeline resulting in positive customer feedback Perform code review of peers as needed Work independently and actively support other Technical Consultants as mentor and team lead Lead sessions in implementation practices Support sales of software and services through demonstrations, proofs of concept, and customer presentations Build on current platform knowledge by learning new modules and broadening skillset The following responsibilities are required on an "as needed" basis Provide interview support Lead workshops and working sessions Provide assistance to project architects Support the development and growth of the services delivered by GlideFast Maintain current certifications, keep up to date on all Delta releases Support company success through contributions to knowledge and support of others Submit content for Center of Excellence (COE) for product areas of supported customer projects Mentor others on regular basis Present knowledge sharing sessions for the company Qualifications 2+ years delivering technical solutions on the ServiceNow platform 1+year(s) in a consulting role, delivering software implementations preferable Very strong working expertise with configuration and customization of solutions in one (1) or more of the following specializations: ServiceNow Mainline Application(s) (ITSM, ITBM, CSM, HR, ITOM, or other additional products) Service Portal (HTML, CSS, AngularJS, SASS, Bootstrap) ServiceNow Application Development (Scoped Applications) 3rd Party Integrations Development (REST, SOAP, MID Servers, or other additional products) ServiceNow development experience with CSM or HRSD modules preferred Expertise with JavaScript and ServiceNow JavaScript API's Working proficiency in the following skills are encouraged: Web service proficiency (REST, SOAP) as well as XML and JSON knowledge Practical knowledge or experience with Operating Systems (Linux, Windows) Thorough knowledge of networking concepts such as IP Addressing, Firewalls, ports Knowledge of relational databases (MySQL, MSSQL, Oracle) Experience in multiple application architectures and supporting technologies Experience with scripting languages such as PERL, JavaScript, Python, and Shell l Strong consultative skills with software service delivery to lead customers in improving their processes and organizational models Strong knowledge in ITIL foundations with the ability to relate concepts to implementation strategies is required Thorough working knowledge in IT Operations Management or IT Service Management is critical Self-motivated, disciplined professional able to function as a true business leader with a record of accomplishment in managing multiple complex tasks Uphold excellent time management and organizational skills with an aptitude toward creative problem-solving. High proficiency with English language: written, reporting, verbal/oral communication skills; must be an effective presenter Excellent communication skills required- verbally with customers and all levels of the business, as well as written with technical assessments and project-related reports Proven troubleshooting skills Continue learning service delivery solutions, technologies, and methodologies Maintain professionalism and an uninterrupted work environment during all client meetings and interactions Work independently with customers on implementations and remote services Be a great leader and team player with a record of accomplishment in managing multiple complex tasks Remain innovative, creative, and self-directed Certifications / Education ServiceNow Certified System Administrator ServiceNow Certified Application Developer (1) ServiceNow Mainline Implementation Certification (ITSM, CSM, HR) required ITIL v3 or v4 Certification preferred Maintain active government security clearance if applicable The starting pay range for this role is $0.00 - $0.00.Actual compensation will depend on a number of factors,including actual work location,relevant experience (internal or external),technical skills, and other qualifications. Apex Systems, LLC d.b.a. GlideFast Consulting is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact . Apply For This Opportunity Please Upload a PDF Version of your Resume Will you now or in the future require sponsorship for employment visa status? I consent to AI-assisted resume screening:
Jan 01, 2026
Full time
Work with the best consultants and developers in the industry. GlideFast Consulting - Senior Technical Consultant - UK Description As a Senior Technical Consultant with GlideFast Consulting, you will work to develop, design, and own technical solutions on the ServiceNow platform. You will provide administration, application development, maintenance, and technical support by using best-practice web programming techniques to configure robust solutions for clients, utilizing the ServiceNow platform. Description As a Senior Technical Consultant with GlideFast Consulting, you will work to develop, design, and own technical solutions on the ServiceNow platform. You will provide administration, application development, maintenance, and technical support by using best-practice web programming techniques to configure robust solutions for clients, utilizing the ServiceNow platform. Responsibilities Deliver high-quality consulting services to install, configure, and integrate software products from ServiceNow Develop custom software solutions as required through scripting and software development Prepare technical documentation as specified in customer contracts and as internally required Provide value-based assessments and workshops to help the customer maximize business results from ServiceNow software Write/create custom business rules, client scripts, script includes, UI policies, ACL's, data policies, UI scripts Troubleshoot basic configuration/script issues Attend requirements review and validation sessions as required Participate in scrum ceremonies Deliver measurable results within the appropriate timeline resulting in positive customer feedback Perform code review of peers as needed Work independently and actively support other Technical Consultants as mentor and team lead Lead sessions in implementation practices Support sales of software and services through demonstrations, proofs of concept, and customer presentations Build on current platform knowledge by learning new modules and broadening skillset The following responsibilities are required on an "as needed" basis Provide interview support Lead workshops and working sessions Provide assistance to project architects Support the development and growth of the services delivered by GlideFast Maintain current certifications, keep up to date on all Delta releases Support company success through contributions to knowledge and support of others Submit content for Center of Excellence (COE) for product areas of supported customer projects Mentor others on regular basis Present knowledge sharing sessions for the company Qualifications 2+ years delivering technical solutions on the ServiceNow platform 1+year(s) in a consulting role, delivering software implementations preferable Very strong working expertise with configuration and customization of solutions in one (1) or more of the following specializations: ServiceNow Mainline Application(s) (ITSM, ITBM, CSM, HR, ITOM, or other additional products) Service Portal (HTML, CSS, AngularJS, SASS, Bootstrap) ServiceNow Application Development (Scoped Applications) 3rd Party Integrations Development (REST, SOAP, MID Servers, or other additional products) ServiceNow development experience with CSM or HRSD modules preferred Expertise with JavaScript and ServiceNow JavaScript API's Working proficiency in the following skills are encouraged: Web service proficiency (REST, SOAP) as well as XML and JSON knowledge Practical knowledge or experience with Operating Systems (Linux, Windows) Thorough knowledge of networking concepts such as IP Addressing, Firewalls, ports Knowledge of relational databases (MySQL, MSSQL, Oracle) Experience in multiple application architectures and supporting technologies Experience with scripting languages such as PERL, JavaScript, Python, and Shell l Strong consultative skills with software service delivery to lead customers in improving their processes and organizational models Strong knowledge in ITIL foundations with the ability to relate concepts to implementation strategies is required Thorough working knowledge in IT Operations Management or IT Service Management is critical Self-motivated, disciplined professional able to function as a true business leader with a record of accomplishment in managing multiple complex tasks Uphold excellent time management and organizational skills with an aptitude toward creative problem-solving. High proficiency with English language: written, reporting, verbal/oral communication skills; must be an effective presenter Excellent communication skills required- verbally with customers and all levels of the business, as well as written with technical assessments and project-related reports Proven troubleshooting skills Continue learning service delivery solutions, technologies, and methodologies Maintain professionalism and an uninterrupted work environment during all client meetings and interactions Work independently with customers on implementations and remote services Be a great leader and team player with a record of accomplishment in managing multiple complex tasks Remain innovative, creative, and self-directed Certifications / Education ServiceNow Certified System Administrator ServiceNow Certified Application Developer (1) ServiceNow Mainline Implementation Certification (ITSM, CSM, HR) required ITIL v3 or v4 Certification preferred Maintain active government security clearance if applicable The starting pay range for this role is $0.00 - $0.00.Actual compensation will depend on a number of factors,including actual work location,relevant experience (internal or external),technical skills, and other qualifications. Apex Systems, LLC d.b.a. GlideFast Consulting is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact . Apply For This Opportunity Please Upload a PDF Version of your Resume Will you now or in the future require sponsorship for employment visa status? I consent to AI-assisted resume screening:
Manager - Senior Manager, ServiceNow HRSD, HR Transformation Basic information Location Manchester Business Line Job Type Permanent / FTC Date published 02-Jun-2025 16308 Connect to your Industry This is an opportunity to be at the forefront of providing ServiceNow HRSD solutions across industries. You will be supporting on bids and engaging with many different clients. Opportunities for career growth will be real with the support from the wider Deloitte ServiceNow team and the Employee Experience & Emerging Tech team who will help you develop the path you wish to take. Our workplace flexibility will also give you the time and space to settle into the role with a mix of home based and office-based settings. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte?It'show we approach the thousands of decisions we make everyday. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, whereverwe arein the world, welead the way,serve with integrity, take care of each other ,fosterinclusion, andcollaborate for measurable impact. These five shared values lead every decision wemake and action we take, guiding us to deliver impact how and where it mattersmost . Connect to your opportunity As a Senior Consultant or Manager, you'll lead project workstreams to deliver high quality client work understanding HR Processes and utilizing ServiceNow technology to drive this. You'll need to have strong functional understanding of ServiceNow HRSD and some technical ability. We work with/on an unparalleled range of clients and variety of projects: from exploring, selecting, or optimising people-focused tech, these could be standalone implementations or form part of a larger transformation. What might you be doing? Effective scoping: collaborate with clients - gather requirements, feedback and input for workshops and meetings Exceptional outputs: prepare and oversee written content / deliverables to define recommendations and create workshop content and run them, gather requirements for user stories People development: work effectively in diverse and inclusive teams, where people are recognised for their contribution. Support and manage junior team members to help them thrive Practice & business development: stay on top of market trends, support new business activities (e.g. bids) and act as a ServiceNow HRSD SME. Contribute to / lead internal programmes / initiatives, aligned to business priorities and personal interests. Connect to your skills and professional experience We're looking for the right attitude and mindset - willingness to learn is key! Our preference is for you to have experience of working in a fast-paced environment. You will have / be: Passionate about people with a clear understanding of the current work-related market trends in technology and particularly ServiceNow Experience in a relevant and/or transferable field - need to have experience working on ServiceNow HRSD implementations and ideally some HR experience Analytical, adaptable, and logical problem-solver. Can manager risks and expectations in high pressured and time-critical situations to deliver excellent work in a range of client scenarios Ability to select appropriate methods for collecting and analysing data, and develop informed recommendations that shape or support the clients business strategy Ability to address client business challenges in the intersection of process and technology Highly personable and influential. An excellent communicator and relationship builder Eager to work in and to encourage a collaborative, supportive and meaningful environment where everyone is celebrated as an individual Application of the Program Management lifecycle and Agile Methodology Experience in delivering or supporting any large scale HRIS/HRMS Technology such as ORACLE, Workday or SuccessFactors Exposure to projects across multiple geographies or markets Proven commercial experience - this is a guide and will depend on experience Connect to your business -Technology and Transformation Distinctive thinking, deep expertise, innovation and collaborative working. That's what connects us. That's what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters. Human Capital People are what powers enterprise. That's why we need to focus on the human experience in an ever-changing, digital world. We help clients utilise technology to support their workforce, organisation, and HR Transformations. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request. Connect with your colleagues "The great culture, flexibility, and range of experiences that Deloitte offers is what sets this firm apart. In Human Capital, Deloitte is far ahead of any of our immediate competitors." -Sophia, Technology & Transformation Our hybrid working policy You'll be based in Manchester with hybrid working. At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritiseyour wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role. Our commitment to you Making an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before. We want you. The true you. Your own strengths, perspective and personality. So we're nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we'll take your wellbeing seriously, too. Because it's only when you're comfortable and at your best that you can make the kind of impact you, and we, live for. Your expertise is our capability, so we'll make sure it never stops growing. Whether it's from the complex work you do, or the people you collaborate with, you'll learn every day. Through world-class development, you'll gain invaluable technical and personal skills. Whatever your level, you'll learn how to lead. Connect to your next step A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you'll experience a purpose you can believe in and an impact you can see. You'll be free to bring your true self to work every day. And you'll never stop growing, whatever your level . Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers
Jan 01, 2026
Full time
Manager - Senior Manager, ServiceNow HRSD, HR Transformation Basic information Location Manchester Business Line Job Type Permanent / FTC Date published 02-Jun-2025 16308 Connect to your Industry This is an opportunity to be at the forefront of providing ServiceNow HRSD solutions across industries. You will be supporting on bids and engaging with many different clients. Opportunities for career growth will be real with the support from the wider Deloitte ServiceNow team and the Employee Experience & Emerging Tech team who will help you develop the path you wish to take. Our workplace flexibility will also give you the time and space to settle into the role with a mix of home based and office-based settings. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte?It'show we approach the thousands of decisions we make everyday. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, whereverwe arein the world, welead the way,serve with integrity, take care of each other ,fosterinclusion, andcollaborate for measurable impact. These five shared values lead every decision wemake and action we take, guiding us to deliver impact how and where it mattersmost . Connect to your opportunity As a Senior Consultant or Manager, you'll lead project workstreams to deliver high quality client work understanding HR Processes and utilizing ServiceNow technology to drive this. You'll need to have strong functional understanding of ServiceNow HRSD and some technical ability. We work with/on an unparalleled range of clients and variety of projects: from exploring, selecting, or optimising people-focused tech, these could be standalone implementations or form part of a larger transformation. What might you be doing? Effective scoping: collaborate with clients - gather requirements, feedback and input for workshops and meetings Exceptional outputs: prepare and oversee written content / deliverables to define recommendations and create workshop content and run them, gather requirements for user stories People development: work effectively in diverse and inclusive teams, where people are recognised for their contribution. Support and manage junior team members to help them thrive Practice & business development: stay on top of market trends, support new business activities (e.g. bids) and act as a ServiceNow HRSD SME. Contribute to / lead internal programmes / initiatives, aligned to business priorities and personal interests. Connect to your skills and professional experience We're looking for the right attitude and mindset - willingness to learn is key! Our preference is for you to have experience of working in a fast-paced environment. You will have / be: Passionate about people with a clear understanding of the current work-related market trends in technology and particularly ServiceNow Experience in a relevant and/or transferable field - need to have experience working on ServiceNow HRSD implementations and ideally some HR experience Analytical, adaptable, and logical problem-solver. Can manager risks and expectations in high pressured and time-critical situations to deliver excellent work in a range of client scenarios Ability to select appropriate methods for collecting and analysing data, and develop informed recommendations that shape or support the clients business strategy Ability to address client business challenges in the intersection of process and technology Highly personable and influential. An excellent communicator and relationship builder Eager to work in and to encourage a collaborative, supportive and meaningful environment where everyone is celebrated as an individual Application of the Program Management lifecycle and Agile Methodology Experience in delivering or supporting any large scale HRIS/HRMS Technology such as ORACLE, Workday or SuccessFactors Exposure to projects across multiple geographies or markets Proven commercial experience - this is a guide and will depend on experience Connect to your business -Technology and Transformation Distinctive thinking, deep expertise, innovation and collaborative working. That's what connects us. That's what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters. Human Capital People are what powers enterprise. That's why we need to focus on the human experience in an ever-changing, digital world. We help clients utilise technology to support their workforce, organisation, and HR Transformations. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request. Connect with your colleagues "The great culture, flexibility, and range of experiences that Deloitte offers is what sets this firm apart. In Human Capital, Deloitte is far ahead of any of our immediate competitors." -Sophia, Technology & Transformation Our hybrid working policy You'll be based in Manchester with hybrid working. At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritiseyour wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role. Our commitment to you Making an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before. We want you. The true you. Your own strengths, perspective and personality. So we're nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we'll take your wellbeing seriously, too. Because it's only when you're comfortable and at your best that you can make the kind of impact you, and we, live for. Your expertise is our capability, so we'll make sure it never stops growing. Whether it's from the complex work you do, or the people you collaborate with, you'll learn every day. Through world-class development, you'll gain invaluable technical and personal skills. Whatever your level, you'll learn how to lead. Connect to your next step A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you'll experience a purpose you can believe in and an impact you can see. You'll be free to bring your true self to work every day. And you'll never stop growing, whatever your level . Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers
With us, you'll learn fast, work smart, and make a difference. You'll build a career that matters. Job Description - Senior Principal Consultant - ServiceNow (ITO097195) Senior Principal Consultant - ServiceNow - ITO097195 Ready to build the future with AI? At Genpact, we don't just keep up with technology-we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment. Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading enterprisesglobally.Through ourdeep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead.Powered by curiosity, courage, and innovation,our teamsimplementdata, technology, and AItocreate tomorrow, today.Get to know us atgenpact.comand onLinkedIn,X,YouTube, andFacebook. Inviting applications for the role of Senior Principal Consultant - ServiceNow In this role you will be responsible for part of the full project lifecycle with a primary focus on business value and benefit realization. Responsibilities Elicit and clearly document business and system requirements and create requirement artefacts. Develop User stories, functional specifications, system design specification for client engagements by understanding the customer requirements. Understand and negotiate needs and expectations of stakeholders. Requirement Walkthrough to the team after the client approvals and ensuring all the clarity is attained throughout the project. Coordinating and communicating with the client and the internal project team developers, PM, QAs etc on the business requirements. Manage customer relationships and expectations by developing a communication process to keep others up to date on project results. Create and maintain issue logs, meeting minutes, project summaries, meeting schedules. Support customers during UAT. Perform functional testing to ensure requirements are being met. Qualifications we seek in you! Minimum Qualifications B.E / MCA / Relevant degree Prior working experience with ServiceNow. Good knowledge of available IT systems/tools. Preferred qualifications Good management, analytic, problem solving & interpersonal skills Self-motivated, Positive outlook & result oriented Effective communication skills Good knowledge of available IT systems/tools Why join Genpact? Lead AI-first transformation - Build and scale AI solutions that redefine industries Make an impact - Drive change for global enterprises and solve business challenges that matter Accelerate your career- Gain hands on experience, world class training, mentorship, and AI certifications to advance your skills Grow with the best - Learn from top engineers, data scientists, and AI experts in a dynamic, fast moving workplace Committed to ethical AI - Work in an environment where governance, transparency, and security are at the core of everything we build Thrive in a values driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let's build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
Jan 01, 2026
Full time
With us, you'll learn fast, work smart, and make a difference. You'll build a career that matters. Job Description - Senior Principal Consultant - ServiceNow (ITO097195) Senior Principal Consultant - ServiceNow - ITO097195 Ready to build the future with AI? At Genpact, we don't just keep up with technology-we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment. Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading enterprisesglobally.Through ourdeep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead.Powered by curiosity, courage, and innovation,our teamsimplementdata, technology, and AItocreate tomorrow, today.Get to know us atgenpact.comand onLinkedIn,X,YouTube, andFacebook. Inviting applications for the role of Senior Principal Consultant - ServiceNow In this role you will be responsible for part of the full project lifecycle with a primary focus on business value and benefit realization. Responsibilities Elicit and clearly document business and system requirements and create requirement artefacts. Develop User stories, functional specifications, system design specification for client engagements by understanding the customer requirements. Understand and negotiate needs and expectations of stakeholders. Requirement Walkthrough to the team after the client approvals and ensuring all the clarity is attained throughout the project. Coordinating and communicating with the client and the internal project team developers, PM, QAs etc on the business requirements. Manage customer relationships and expectations by developing a communication process to keep others up to date on project results. Create and maintain issue logs, meeting minutes, project summaries, meeting schedules. Support customers during UAT. Perform functional testing to ensure requirements are being met. Qualifications we seek in you! Minimum Qualifications B.E / MCA / Relevant degree Prior working experience with ServiceNow. Good knowledge of available IT systems/tools. Preferred qualifications Good management, analytic, problem solving & interpersonal skills Self-motivated, Positive outlook & result oriented Effective communication skills Good knowledge of available IT systems/tools Why join Genpact? Lead AI-first transformation - Build and scale AI solutions that redefine industries Make an impact - Drive change for global enterprises and solve business challenges that matter Accelerate your career- Gain hands on experience, world class training, mentorship, and AI certifications to advance your skills Grow with the best - Learn from top engineers, data scientists, and AI experts in a dynamic, fast moving workplace Committed to ethical AI - Work in an environment where governance, transparency, and security are at the core of everything we build Thrive in a values driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let's build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose. THE ROLE The focus of your role, as a ServiceNow Architect, will be two fold. 1. Support development of large clients' ServiceNow target architectures and roadmaps 2. Create domain architectures as part of the wider enterprise transformation roadmap You will: Define the architecture, design, and implementation of ServiceNow solutions, ensuring alignment with business needs and strategy Have experience in areas such as ServiceNow ITSM, ITOM, ITBM, and other modules, guiding integration and automation strategies, as well as across business architecture and operating model design supported by ServiceNow. Advise clients on industry and ServiceNow best practices across products and platform and when to adopt or adapt based on the unique circumstances of this client. Support the project team, directing other lead developers and business process consultants and project managers on best practices for implementation Development and configuration of Workflows, UI Pages (Jelly and Glide scripts), UI Macros, Business Scripts, Client Scripts, UI Scripts, UI Actions, Ajax Scripts, UI Policies, Script Includes and Security Rules. Design MID server architecture and configure to support applications such as Discovery, Orchestration, Service Mapping, Event Management, Operational Intelligence and Cloud Management. Contribute to customers' business strategies, identifying the best combinations of business and technology solutions to leverage the differentiating benefits of ServiceNow applications. Champion emerging product and platform features such as NOW Experience, UI Builder, Now Assist, GenAI, encouraging changes to target operating model and strategy as required. As part of your role you will also have the opportunity to contribute to the business and your own personal growth, through activities that form part of the following categories: Business Development - Leading/contributing to proposals, RFPs, bids, proposition development, client pitch contribution, client hosting at events. Internal contribution - Campaign development, internal think tanks, whitepapers, practice development (operations, recruitment, team events & activities), offering development. Learning & development - Training to support your career development and the skills demand within the company, certifications etc. YOUR PROFILE YOUR PROFILE Experience of architecting ServiceNow solutions across multiple Service Management operating model domains achieving quality, efficiency, productivity and resilience benefits through automation, standardisation and customer experience focus. ServiceNow Certified System Administrator or ServiceNow Certified Implementation Specialist certification. Experience with business process modelling tools and frameworks (e. BPMN and UML). Agile, ITIL, or project management frameworks. Experience in multi cloud environments and integration strategies. Familiarity with scripting languages for custom development within ServiceNow. WHAT YOU'LL LOVE ABOUT WORKING HERE: Our Digital Architects are the architects of positive futures and are at the heart of driving better business outcomes with and for our clients. As part of shaping this future, we use talented Architects to deliver leading edge digital solutions for our clients, combining a clear understanding of business value and a consultative approach to make the difference. Working with leading architects, technology consultants and business sector experts, you will be at the heart of delivering profitable outcomes in business and technology oriented environments, helping a broad range of private and public sector clients to achieve their strategic goals. Our ServiceNow Architects are part of Digital Architecture in Business Technology practice of Capgemini Invent. We are a dynamic community that values growth, professional development and the ability to make a real difference. We work in diverse multi disciplinary teams, hand in glove with our clients. Our ServiceNow ERP Architects play a pivotal role in realising clients' business outcomes. They are at the forefront of transforming clients' "Digital Core", catalysing their transformation to adaptive, autonomous businesses realising the potential of the 4th Industrial Revolution. NEED TO KNOW At Capgemini we don't just believe in Diversity & Inclusion, we actively go out to making it a working reality. Driven by our core values and Active Inclusion Campaign, we build environments where you can bring you whole self to work. We aim to build an environment where employees can enjoy a positive work life balance. We embed hybrid working in all that we do and make flexible working arrangements the day to day reality for our people. All UK employees are eligible to request flexible working arrangements. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy. CSR We're also focused on using tech to have a positive social impact. So, we're working to reduce our own carbon footprint and improve everyone's access to a digital world. It's something we're really serious about. In fact, we were even named as one of the world's most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you'll join a team that does the right thing. Whilst you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice. We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance. ABOUT CAPGEMINI Capgemini is a global business and technology transformation partner, helping organisations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 350,000 team members in more than 50 countries. With its strong over 55 year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end to end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion. When you join Capgemini, you don't just start a new job. You become part of something bigger. Learn about how the recruitment process works - how to apply, where to follow your application, and next steps. To help you bring out the best of yourself during the interview process, we've got some great interview tips to share before the big day.
Jan 01, 2026
Full time
At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose. THE ROLE The focus of your role, as a ServiceNow Architect, will be two fold. 1. Support development of large clients' ServiceNow target architectures and roadmaps 2. Create domain architectures as part of the wider enterprise transformation roadmap You will: Define the architecture, design, and implementation of ServiceNow solutions, ensuring alignment with business needs and strategy Have experience in areas such as ServiceNow ITSM, ITOM, ITBM, and other modules, guiding integration and automation strategies, as well as across business architecture and operating model design supported by ServiceNow. Advise clients on industry and ServiceNow best practices across products and platform and when to adopt or adapt based on the unique circumstances of this client. Support the project team, directing other lead developers and business process consultants and project managers on best practices for implementation Development and configuration of Workflows, UI Pages (Jelly and Glide scripts), UI Macros, Business Scripts, Client Scripts, UI Scripts, UI Actions, Ajax Scripts, UI Policies, Script Includes and Security Rules. Design MID server architecture and configure to support applications such as Discovery, Orchestration, Service Mapping, Event Management, Operational Intelligence and Cloud Management. Contribute to customers' business strategies, identifying the best combinations of business and technology solutions to leverage the differentiating benefits of ServiceNow applications. Champion emerging product and platform features such as NOW Experience, UI Builder, Now Assist, GenAI, encouraging changes to target operating model and strategy as required. As part of your role you will also have the opportunity to contribute to the business and your own personal growth, through activities that form part of the following categories: Business Development - Leading/contributing to proposals, RFPs, bids, proposition development, client pitch contribution, client hosting at events. Internal contribution - Campaign development, internal think tanks, whitepapers, practice development (operations, recruitment, team events & activities), offering development. Learning & development - Training to support your career development and the skills demand within the company, certifications etc. YOUR PROFILE YOUR PROFILE Experience of architecting ServiceNow solutions across multiple Service Management operating model domains achieving quality, efficiency, productivity and resilience benefits through automation, standardisation and customer experience focus. ServiceNow Certified System Administrator or ServiceNow Certified Implementation Specialist certification. Experience with business process modelling tools and frameworks (e. BPMN and UML). Agile, ITIL, or project management frameworks. Experience in multi cloud environments and integration strategies. Familiarity with scripting languages for custom development within ServiceNow. WHAT YOU'LL LOVE ABOUT WORKING HERE: Our Digital Architects are the architects of positive futures and are at the heart of driving better business outcomes with and for our clients. As part of shaping this future, we use talented Architects to deliver leading edge digital solutions for our clients, combining a clear understanding of business value and a consultative approach to make the difference. Working with leading architects, technology consultants and business sector experts, you will be at the heart of delivering profitable outcomes in business and technology oriented environments, helping a broad range of private and public sector clients to achieve their strategic goals. Our ServiceNow Architects are part of Digital Architecture in Business Technology practice of Capgemini Invent. We are a dynamic community that values growth, professional development and the ability to make a real difference. We work in diverse multi disciplinary teams, hand in glove with our clients. Our ServiceNow ERP Architects play a pivotal role in realising clients' business outcomes. They are at the forefront of transforming clients' "Digital Core", catalysing their transformation to adaptive, autonomous businesses realising the potential of the 4th Industrial Revolution. NEED TO KNOW At Capgemini we don't just believe in Diversity & Inclusion, we actively go out to making it a working reality. Driven by our core values and Active Inclusion Campaign, we build environments where you can bring you whole self to work. We aim to build an environment where employees can enjoy a positive work life balance. We embed hybrid working in all that we do and make flexible working arrangements the day to day reality for our people. All UK employees are eligible to request flexible working arrangements. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy. CSR We're also focused on using tech to have a positive social impact. So, we're working to reduce our own carbon footprint and improve everyone's access to a digital world. It's something we're really serious about. In fact, we were even named as one of the world's most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you'll join a team that does the right thing. Whilst you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice. We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance. ABOUT CAPGEMINI Capgemini is a global business and technology transformation partner, helping organisations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 350,000 team members in more than 50 countries. With its strong over 55 year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end to end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion. When you join Capgemini, you don't just start a new job. You become part of something bigger. Learn about how the recruitment process works - how to apply, where to follow your application, and next steps. To help you bring out the best of yourself during the interview process, we've got some great interview tips to share before the big day.
Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the company in e signature and contract lifecycle management (CLM). What you'll do Docusign is reimagining how companies create, commit to and manage their agreements. As a Principal Solutions Consultant within the EMEA Solutions team, you will be the key link between our innovative Intelligent Agreement Management (IAM) platform and tangible customer impact. You will be the hands on technical owner embedded with our go to market teams and working closely with critical customers. You will translate customer goals into operational, AI assisted agreement workflows. This position is an individual contributor role reporting to the Manager, Solution Consulting (SC Strategic Team). Responsibility Advise a select group of high potential customers, initiating projects and designing or prototyping solutions that integrate Docusign's IAM platform with enterprise technology stacks for customers across the DACH region and EMEA Act as the technical lead for selected key accounts in the DACH region and across EMEA Deliver trusted, long term, high ROI solutions and build strong relationships with customers' senior technical decision makers Inspire customer leaders early in the sales cycle with the art of the possible through compelling storytelling about agreement related challenges and opportunities Understand complex customer business problems, map their technology landscape to Docusign solutions, and visualize current and future state information topology Establish confidence in recommendations via product expertise, custom demonstrations, technical calls, workflow outlines, RFP/RFI responses, product roadmap discussions, and business process diagrams Develop narratives and articulate recommended solutions through value driven messaging Work closely with your account team (pod) to translate customer requirements into technical designs, manage execution, and share field tested insights with Docusign's product teams to shape the IAM platform Serve as the go to expert for the Docusign IAM platform, covering all current and future features Leverage insights gained from production deployments and customer experiences to provide best practice expertise and guidance to other team members Manage key stakeholders both internally and on the customer side effectively Job Designation Hybrid: Employee divides their time between in office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in office expectation) Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic 8+ years of experience in Pre Sales, Consulting, or technology project management within key industries (Financial Services, Manufacturing, Life Science), including time spent in customer facing roles Experience with large enterprise procurement and technology implementation projects Experience communicating complex technical concepts to both technical and non technical stakeholders, prioritizing user value, and driving iterative delivery Experience structuring complex and ambiguous problems and converting them into actionable solution approaches Fluent in English and German BS/BA degree Willingness to travel up to 50% for client engagements Preferred Experience delivering software demonstrations both in person and virtually Experience delivering technical projects with hands on expertise in working with AI tools, APIs, and front and backend applications Experience in the Financial Services, Manufacturing or Life Science industries Experience integrating AI into SaaS platforms (Docusign, Microsoft, SAP, Google, ServiceNow, or Salesforce) or deploying AI solutions in enterprise companies Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at . If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at for assistance. Applicant and Candidate Privacy Notice
Jan 01, 2026
Full time
Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the company in e signature and contract lifecycle management (CLM). What you'll do Docusign is reimagining how companies create, commit to and manage their agreements. As a Principal Solutions Consultant within the EMEA Solutions team, you will be the key link between our innovative Intelligent Agreement Management (IAM) platform and tangible customer impact. You will be the hands on technical owner embedded with our go to market teams and working closely with critical customers. You will translate customer goals into operational, AI assisted agreement workflows. This position is an individual contributor role reporting to the Manager, Solution Consulting (SC Strategic Team). Responsibility Advise a select group of high potential customers, initiating projects and designing or prototyping solutions that integrate Docusign's IAM platform with enterprise technology stacks for customers across the DACH region and EMEA Act as the technical lead for selected key accounts in the DACH region and across EMEA Deliver trusted, long term, high ROI solutions and build strong relationships with customers' senior technical decision makers Inspire customer leaders early in the sales cycle with the art of the possible through compelling storytelling about agreement related challenges and opportunities Understand complex customer business problems, map their technology landscape to Docusign solutions, and visualize current and future state information topology Establish confidence in recommendations via product expertise, custom demonstrations, technical calls, workflow outlines, RFP/RFI responses, product roadmap discussions, and business process diagrams Develop narratives and articulate recommended solutions through value driven messaging Work closely with your account team (pod) to translate customer requirements into technical designs, manage execution, and share field tested insights with Docusign's product teams to shape the IAM platform Serve as the go to expert for the Docusign IAM platform, covering all current and future features Leverage insights gained from production deployments and customer experiences to provide best practice expertise and guidance to other team members Manage key stakeholders both internally and on the customer side effectively Job Designation Hybrid: Employee divides their time between in office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in office expectation) Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic 8+ years of experience in Pre Sales, Consulting, or technology project management within key industries (Financial Services, Manufacturing, Life Science), including time spent in customer facing roles Experience with large enterprise procurement and technology implementation projects Experience communicating complex technical concepts to both technical and non technical stakeholders, prioritizing user value, and driving iterative delivery Experience structuring complex and ambiguous problems and converting them into actionable solution approaches Fluent in English and German BS/BA degree Willingness to travel up to 50% for client engagements Preferred Experience delivering software demonstrations both in person and virtually Experience delivering technical projects with hands on expertise in working with AI tools, APIs, and front and backend applications Experience in the Financial Services, Manufacturing or Life Science industries Experience integrating AI into SaaS platforms (Docusign, Microsoft, SAP, Google, ServiceNow, or Salesforce) or deploying AI solutions in enterprise companies Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at . If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at for assistance. Applicant and Candidate Privacy Notice
Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the company in e signature and contract lifecycle management (CLM). What you'll do Docusign is reimagining how companies create, commit to and manage their agreements. As a Principal Solutions Consultant within the EMEA Solutions team, you will be the key link between our innovative Intelligent Agreement Management (IAM) platform and tangible customer impact. You will be the hands on technical owner embedded with our go to market teams and working closely with critical customers. You will translate customer goals into operational, AI assisted agreement workflows. This position is an individual contributor role reporting to the Manager, Solution Consulting (SC Strategic Team). Responsibility Advise a select group of high potential customers, initiating projects and designing or prototyping solutions that integrate Docusign's IAM platform with enterprise technology stacks for customers across the DACH region and EMEA Act as the technical lead for selected key accounts in the DACH region and across EMEA Deliver trusted, long term, high ROI solutions and build strong relationships with customers' senior technical decision makers Inspire customer leaders early in the sales cycle with the art of the possible through compelling storytelling about agreement related challenges and opportunities Understand complex customer business problems, map their technology landscape to Docusign solutions, and visualize current and future state information topology Establish confidence in recommendations via product expertise, custom demonstrations, technical calls, workflow outlines, RFP/RFI responses, product roadmap discussions, and business process diagrams Develop narratives and articulate recommended solutions through value driven messaging Work closely with your account team (pod) to translate customer requirements into technical designs, manage execution, and share field tested insights with Docusign's product teams to shape the IAM platform Serve as the go to expert for the Docusign IAM platform, covering all current and future features Leverage insights gained from production deployments and customer experiences to provide best practice expertise and guidance to other team members Manage key stakeholders both internally and on the customer side effectively Job Designation Hybrid: Employee divides their time between in office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in office expectation) Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic 8+ years of experience in Pre Sales, Consulting, or technology project management within key industries (Financial Services, Manufacturing, Life Science), including time spent in customer facing roles Experience with large enterprise procurement and technology implementation projects Experience communicating complex technical concepts to both technical and non technical stakeholders, prioritize user value, and drive iterative delivery Experience structuring complex and ambiguous problems and converting them into actionable solution approaches Fluent in English and German BS/BA degree Willingness to travel up to 50% for client engagements Preferred Experience delivering software demonstrations both in person and virtually Experience delivering technical projects with hands on expertise in working with AI tools, APIs, and front and backend applications Experience in the Financial Services, Manufacturing, or Life Science industries Experience integrating AI into SaaS platforms (Docusign, Microsoft, SAP, Google, ServiceNow, or Salesforce) or deploying AI solutions in enterprise companies Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at . If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at for assistance. Applicant and Candidate Privacy Notice
Jan 01, 2026
Full time
Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the company in e signature and contract lifecycle management (CLM). What you'll do Docusign is reimagining how companies create, commit to and manage their agreements. As a Principal Solutions Consultant within the EMEA Solutions team, you will be the key link between our innovative Intelligent Agreement Management (IAM) platform and tangible customer impact. You will be the hands on technical owner embedded with our go to market teams and working closely with critical customers. You will translate customer goals into operational, AI assisted agreement workflows. This position is an individual contributor role reporting to the Manager, Solution Consulting (SC Strategic Team). Responsibility Advise a select group of high potential customers, initiating projects and designing or prototyping solutions that integrate Docusign's IAM platform with enterprise technology stacks for customers across the DACH region and EMEA Act as the technical lead for selected key accounts in the DACH region and across EMEA Deliver trusted, long term, high ROI solutions and build strong relationships with customers' senior technical decision makers Inspire customer leaders early in the sales cycle with the art of the possible through compelling storytelling about agreement related challenges and opportunities Understand complex customer business problems, map their technology landscape to Docusign solutions, and visualize current and future state information topology Establish confidence in recommendations via product expertise, custom demonstrations, technical calls, workflow outlines, RFP/RFI responses, product roadmap discussions, and business process diagrams Develop narratives and articulate recommended solutions through value driven messaging Work closely with your account team (pod) to translate customer requirements into technical designs, manage execution, and share field tested insights with Docusign's product teams to shape the IAM platform Serve as the go to expert for the Docusign IAM platform, covering all current and future features Leverage insights gained from production deployments and customer experiences to provide best practice expertise and guidance to other team members Manage key stakeholders both internally and on the customer side effectively Job Designation Hybrid: Employee divides their time between in office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in office expectation) Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic 8+ years of experience in Pre Sales, Consulting, or technology project management within key industries (Financial Services, Manufacturing, Life Science), including time spent in customer facing roles Experience with large enterprise procurement and technology implementation projects Experience communicating complex technical concepts to both technical and non technical stakeholders, prioritize user value, and drive iterative delivery Experience structuring complex and ambiguous problems and converting them into actionable solution approaches Fluent in English and German BS/BA degree Willingness to travel up to 50% for client engagements Preferred Experience delivering software demonstrations both in person and virtually Experience delivering technical projects with hands on expertise in working with AI tools, APIs, and front and backend applications Experience in the Financial Services, Manufacturing, or Life Science industries Experience integrating AI into SaaS platforms (Docusign, Microsoft, SAP, Google, ServiceNow, or Salesforce) or deploying AI solutions in enterprise companies Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at . If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at for assistance. Applicant and Candidate Privacy Notice
Select how often (in days) to receive an alert: ServiceNow Technical Delivery Consultant Location: UK - Hatfield Job-ID: 213801 Contract type: Standard Business Unit: ServiceNow Life on the team Our ServiceNow Operations team are looking for a Technical Consultant to configure and support IT Service Management (ITSM) systems. The ITSM employed is a critical 24/7 system and used both internally within CC as well as Customers and Third parties around the world. It delivers a set of tools which are under-pinned by ITIL principles that enable us to deliver, measure, manage and improve the IT infrastructure support services to our customers. While delivering a system rich in functionality, it is imperative that we can implement such tools to our customers in a standard and repeatable basis at the required level of quality. What you'll do Perform a complex range of incident/problem management activities to meet business requirements. Deliver fixes for incident-related issues through either configuration or development (codefix). Escalate incidents in line with company processes to ensure demands are met. Deliver App and Plug-in upgrades (Team Connect, CISCO Smart Bonding) and manage deployment of code to ensure consistency across the platforms. Perform patch testing and maintenance along with monitoring the performance of the ITSM platform. Engage with Development and other GIS teams to analyse, document, and report on work completed to ensure compliance with company procedures. Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution. Identify own development needs in line with business objectives. Provide specialist guidance and advice to less experienced colleagues to ensure a consistent approach and adherence to design coding and standards. Act as a role model for colleagues with regards to technical and behavioural competencies. Act in accordance with Computacenter Information Security Policies and report any potential or actual security events or other security risks to the organisation. What you'll need Strong understanding of ServiceNow best practices. Minimum 3 years of proven experience as a ServiceNow developer or admin on medium to large scale ServiceNow platforms with excellent communication skills. Extensive experience in IT Service Management, with a focus on incident management. Experience of working in a SaaS environment. Ability to effectively communicate with all levels of the organisation. Be highly organised, meticulous, structured, and methodical in delivery. Take full ownership of technical and business issues. Additional information Country: UK Hours: 37.5 Role Type: Permanent About us With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world's greatest organisations, driving digital transformation, enabling people and their business.
Jan 01, 2026
Full time
Select how often (in days) to receive an alert: ServiceNow Technical Delivery Consultant Location: UK - Hatfield Job-ID: 213801 Contract type: Standard Business Unit: ServiceNow Life on the team Our ServiceNow Operations team are looking for a Technical Consultant to configure and support IT Service Management (ITSM) systems. The ITSM employed is a critical 24/7 system and used both internally within CC as well as Customers and Third parties around the world. It delivers a set of tools which are under-pinned by ITIL principles that enable us to deliver, measure, manage and improve the IT infrastructure support services to our customers. While delivering a system rich in functionality, it is imperative that we can implement such tools to our customers in a standard and repeatable basis at the required level of quality. What you'll do Perform a complex range of incident/problem management activities to meet business requirements. Deliver fixes for incident-related issues through either configuration or development (codefix). Escalate incidents in line with company processes to ensure demands are met. Deliver App and Plug-in upgrades (Team Connect, CISCO Smart Bonding) and manage deployment of code to ensure consistency across the platforms. Perform patch testing and maintenance along with monitoring the performance of the ITSM platform. Engage with Development and other GIS teams to analyse, document, and report on work completed to ensure compliance with company procedures. Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution. Identify own development needs in line with business objectives. Provide specialist guidance and advice to less experienced colleagues to ensure a consistent approach and adherence to design coding and standards. Act as a role model for colleagues with regards to technical and behavioural competencies. Act in accordance with Computacenter Information Security Policies and report any potential or actual security events or other security risks to the organisation. What you'll need Strong understanding of ServiceNow best practices. Minimum 3 years of proven experience as a ServiceNow developer or admin on medium to large scale ServiceNow platforms with excellent communication skills. Extensive experience in IT Service Management, with a focus on incident management. Experience of working in a SaaS environment. Ability to effectively communicate with all levels of the organisation. Be highly organised, meticulous, structured, and methodical in delivery. Take full ownership of technical and business issues. Additional information Country: UK Hours: 37.5 Role Type: Permanent About us With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world's greatest organisations, driving digital transformation, enabling people and their business.
Digital Transformation - Senior Consultant Exclusive opportunity with MCS Group MCS Group is delighted to be exclusively working with a forward-thinking consultancy that's driving digital transformation across Procurement and Third-Party Risk Management. We're searching for an experienced Senior Consultant to take a lead role in delivering complex, technology-enabled change programmes for a range of high-profile clients. This is an ideal opportunity for someone who thrives on solving business challenges through digital innovation, someone who can bridge the gap between technology, process, and people to deliver lasting impact. The Opportunity As a Senior Consultant, you'll take ownership of delivering large-scale digital transformation projects that reshape how clients manage procurement, supplier relationships, and risk. You'll work closely with stakeholders at all levels, from operational teams to boardrooms, helping them translate strategy into practical delivery. You'll be part of a growing team that values insight, creativity, and collaboration. Every project will challenge you to think differently and use your experience to drive measurable change. Your Role Will Include: Leading transformation initiatives from design to implementation, ensuring projects deliver real business value. Acting as the key link between technology partners and business leaders, helping to align goals and expectations. Building strong, trusted relationships with clients, suppliers, and stakeholders across multiple sectors. Developing project roadmaps, identifying risks and dependencies, and ensuring smooth delivery throughout. Producing clear reporting and insights that inform decision-making at senior levels. Supporting leadership teams in expanding the transformation portfolio and shaping future engagements. About You You're a delivery-focused professional with a passion for modernising how businesses operate. You bring experience, energy, and credibility, and you know how to turn complex problems into structured, achievable solutions. You'll likely have: Extensive experience in programme or project delivery. Strong exposure to Procurement, Third Party Risk Management, or Finance functions. Hands-on experience with ERP or workflow solutions such as SAP, Coupa, Ivalua, Oracle, ServiceNow, or Salesforce. Excellent stakeholder management and communication skills, confident at all levels. A consultative mindset, strong initiative, and a focus on delivering results. Bonus points if you bring: Experience across multiple industries. Project management qualifications (PRINCE2, APM, CSM) or process improvement expertise (Lean Six Sigma, Kaizen). Familiarity with cybersecurity or risk frameworks such as NIST, ISO, or PCI DSS. What's In It For You You'll join an ambitious organisation that's genuinely transforming how clients think about technology and risk. You'll have the autonomy to shape major projects, influence digital strategy, and work alongside industry experts who are passionate about doing things differently. To speak in absolute confidence about this opportunity please send an up-to-date CV via the link provided or contact Senior Recruitment Consultant Stuart Kennedy at MCS Group on or . Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current jobs.
Jan 01, 2026
Full time
Digital Transformation - Senior Consultant Exclusive opportunity with MCS Group MCS Group is delighted to be exclusively working with a forward-thinking consultancy that's driving digital transformation across Procurement and Third-Party Risk Management. We're searching for an experienced Senior Consultant to take a lead role in delivering complex, technology-enabled change programmes for a range of high-profile clients. This is an ideal opportunity for someone who thrives on solving business challenges through digital innovation, someone who can bridge the gap between technology, process, and people to deliver lasting impact. The Opportunity As a Senior Consultant, you'll take ownership of delivering large-scale digital transformation projects that reshape how clients manage procurement, supplier relationships, and risk. You'll work closely with stakeholders at all levels, from operational teams to boardrooms, helping them translate strategy into practical delivery. You'll be part of a growing team that values insight, creativity, and collaboration. Every project will challenge you to think differently and use your experience to drive measurable change. Your Role Will Include: Leading transformation initiatives from design to implementation, ensuring projects deliver real business value. Acting as the key link between technology partners and business leaders, helping to align goals and expectations. Building strong, trusted relationships with clients, suppliers, and stakeholders across multiple sectors. Developing project roadmaps, identifying risks and dependencies, and ensuring smooth delivery throughout. Producing clear reporting and insights that inform decision-making at senior levels. Supporting leadership teams in expanding the transformation portfolio and shaping future engagements. About You You're a delivery-focused professional with a passion for modernising how businesses operate. You bring experience, energy, and credibility, and you know how to turn complex problems into structured, achievable solutions. You'll likely have: Extensive experience in programme or project delivery. Strong exposure to Procurement, Third Party Risk Management, or Finance functions. Hands-on experience with ERP or workflow solutions such as SAP, Coupa, Ivalua, Oracle, ServiceNow, or Salesforce. Excellent stakeholder management and communication skills, confident at all levels. A consultative mindset, strong initiative, and a focus on delivering results. Bonus points if you bring: Experience across multiple industries. Project management qualifications (PRINCE2, APM, CSM) or process improvement expertise (Lean Six Sigma, Kaizen). Familiarity with cybersecurity or risk frameworks such as NIST, ISO, or PCI DSS. What's In It For You You'll join an ambitious organisation that's genuinely transforming how clients think about technology and risk. You'll have the autonomy to shape major projects, influence digital strategy, and work alongside industry experts who are passionate about doing things differently. To speak in absolute confidence about this opportunity please send an up-to-date CV via the link provided or contact Senior Recruitment Consultant Stuart Kennedy at MCS Group on or . Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current jobs.
Functional Systems Strategy: Define strategy and target architectures for core capabilities within Finance (GL, AP/AR, Consolidation, Tax, Treasury), HR (HCM, Payroll, Talent Management), Legal (eBilling, Matter Management, Contract Lifecycle Management), and Procurement (Sourcing, P2P, Supplier Management). Address emerging needs such as AI-driven forecasting and process automation. ERP & SaaS Platform Leadership: Lead the modernisation of core platforms (e.g. Workday, SAP, Coupa, ServiceNow) and niche systems. Analyse trends and disruptions (e.g. AI in HR, CLM) and assess their impact on targeted business outcomes. Regulatory & Compliance Alignment: Architect solutions for mandates including SOX, GDPR, data privacy, and other corporate governance requirements, ensuring auditability and control across all domains. Executive Advisory: Partner with functional leadership (CFO, CHRO, CPO, Legal) to translate strategies for capital allocation, talent management, risk mitigation, and cost optimisation into integrated technical roadmaps. Visualise future states to trigger long-term planning and communicate the value of enterprise architecture. Vendor/Partner Evaluation: Assess FinTech, HRTech, LegalTech, and ProcureTech solutions for fit within the broader enterprise ecosystem and assist in managing vendor relationships. Design seamless data flows and integrations between finance systems and HR (payroll, benefits), Procurement (AP, spend analytics), Legal (accruals, compliance), and Commercial domains. Govern APIs, middleware, and data models for real-time, secure data sharing across the corporate technology landscape, enabling a single source of truth Facilitates business and IT alignment, connecting strategy to execution, through a collaborative, supportive and consultative manner, driving the organisation's digital business strategies and balancing innovation and growth. Translates and guides execution of business strategy to achieve the organisation's targeted business outcomes by leading the development of an implementation roadmap for the enterprise architecture. Constructs technology-enabled business and operating models and provides viable options and visibility into execution issues. Builds the EA value proposition, contributing to positioning the EA practice as an internal management consultancy, offering services and skills to support the development and execution of business strategy. Develops a portfolio of consulting services, designed to meet business and stakeholder needs, and delivers in an agile and time-boxed way. Determines the relationship between people, processes, information, technology and other components of the enterprise operating model, and their relationships to one another and to the external environment. Enables Value-Based Messaging and Manages Cross-Functional Relationships Provides consultative advice, adapted to stakeholder context, to business leaders and organisational stakeholders who seek actionable recommendations to make investment decisions about the next business and operating model of their organisation, using technology to make that change happen. Leads and facilitates interaction with business leaders, product managers and product owners in a business-driven conversation over the risks and implications of the product decision to the line of business, business unit and greater enterprise. Leads a collaborative community of architects and works with a strategic committee to guide transformation and resolve any conflicts IT delivery and enterprise business outcomes. Positions the EA practice at the intersection of business and IT. Ensures that the EA practice is designed and enabled to formulate, translate and execute business strategy. Works with business architects and business leaders to identify key drivers and targeted business outcomes to derive useful business context. Develops diagnostic and action-oriented deliverables that help guide investment decisions in support of executing business strategy. Brings Alignment Across Business and IT Leads analysis of the business' future-state capabilities and future (and current) IT environment to detect critical gaps and opportunities and recommend solutions for improvement to drive the business towards its targeted outcomes. Identifies organisational requirements for the resources, structures and cultural changes necessary to support the enterprise architecture. Works with the CIO and IT leaders to find the right EA organisational design to drive business-outcomes. This may include being part of fusion teams and supporting federated initiatives. Ensures that the EA organisational design process leads to a more efficient and effective business and IT operating model, significantly improved results (e.g. profitability, customer service, internal operations), and EA resources empowered and committed to the integration of business and IT. Maintains the alignment, integration and coordination of architecture activities across different programs, projects and products as they evolve over time. Presents gap analyses and/or IT investment roadmaps that reflect the status of the existing IT landscape, namely, its ability to contribute to future-state business capabilities around ecosystems and digital platforms. Leads analysis of the IT environment to detect critical deficiencies and recommend solutions for improvement. Leads the development of an implementation plan for the enterprise architecture based on business requirements and the varying IT strategies for project-driven or product-driven delivery teams. Develops and applies minimal viable architectures, which can include a set of standards, reference architecture patterns, principles and guardrails, through the EA governance model, which is informed by the business strategy and corporate governance. Clarifies accountability and provides the focal point for agile, effective and efficient decision making. Facilitates a collaborative relationship across architecture community, product management and product delivery teams by providing freedom-in-a-box for decision making, with the minimal viable architecture forming the boundaries of the box. Collaborates with delivery teams to ensure consistency with the enterprise architecture, as well as to leverage shared technologies, tools and processes that impact speed to value and time to market. Collaborates with infrastructure teams to ensure consistency with the enterprise architecture, as well as to identify when it is necessary to modify the enterprise architecture. Eight or more years of business experience in strategic and operations planning and/or business analysis or experience as an enterprise architecture consultant. 5+ years focused on finance systems (ERP, EPM, Treasury, etc.) and 3+ years of experience with HR Tech (e.g. Workday, SAP SuccessFactors), Legal Tech (e.g. Onit, Mitratech), and/or Procurement Tech (e.g. Coupa, Ariba). Proven track record designing architectures for: - Financial close automation & regulatory reporting. - Integrated Hire-to-Retire and Procure-to-Pay process flows. - Enterprise Contract Lifecycle Management. - Treasury, Risk & Compliance management. Deep understanding of finance, HR, and procurement operating models (centralised vs. decentralised) and their tech implications. Fluency in finance KPIs (EBITDA, NPV, DSO) and operational KPIs (e.g. cost-per-hire, requisition-to-order cycle time) and the ability to architect systems that improve them. Knowledge of business ecosystems, SaaS, IaaS, PaaS, SOA, APIs, open data, microservices, event-driven IT, data and predictive analytics. Understanding of business models, operating models, financial models, cost-benefit analysis, budgeting and risk management. Familiarity with specific platforms in the HR, Legal, and Procurement domains. Familiarity with enterprise architecture tools,
Jan 01, 2026
Full time
Functional Systems Strategy: Define strategy and target architectures for core capabilities within Finance (GL, AP/AR, Consolidation, Tax, Treasury), HR (HCM, Payroll, Talent Management), Legal (eBilling, Matter Management, Contract Lifecycle Management), and Procurement (Sourcing, P2P, Supplier Management). Address emerging needs such as AI-driven forecasting and process automation. ERP & SaaS Platform Leadership: Lead the modernisation of core platforms (e.g. Workday, SAP, Coupa, ServiceNow) and niche systems. Analyse trends and disruptions (e.g. AI in HR, CLM) and assess their impact on targeted business outcomes. Regulatory & Compliance Alignment: Architect solutions for mandates including SOX, GDPR, data privacy, and other corporate governance requirements, ensuring auditability and control across all domains. Executive Advisory: Partner with functional leadership (CFO, CHRO, CPO, Legal) to translate strategies for capital allocation, talent management, risk mitigation, and cost optimisation into integrated technical roadmaps. Visualise future states to trigger long-term planning and communicate the value of enterprise architecture. Vendor/Partner Evaluation: Assess FinTech, HRTech, LegalTech, and ProcureTech solutions for fit within the broader enterprise ecosystem and assist in managing vendor relationships. Design seamless data flows and integrations between finance systems and HR (payroll, benefits), Procurement (AP, spend analytics), Legal (accruals, compliance), and Commercial domains. Govern APIs, middleware, and data models for real-time, secure data sharing across the corporate technology landscape, enabling a single source of truth Facilitates business and IT alignment, connecting strategy to execution, through a collaborative, supportive and consultative manner, driving the organisation's digital business strategies and balancing innovation and growth. Translates and guides execution of business strategy to achieve the organisation's targeted business outcomes by leading the development of an implementation roadmap for the enterprise architecture. Constructs technology-enabled business and operating models and provides viable options and visibility into execution issues. Builds the EA value proposition, contributing to positioning the EA practice as an internal management consultancy, offering services and skills to support the development and execution of business strategy. Develops a portfolio of consulting services, designed to meet business and stakeholder needs, and delivers in an agile and time-boxed way. Determines the relationship between people, processes, information, technology and other components of the enterprise operating model, and their relationships to one another and to the external environment. Enables Value-Based Messaging and Manages Cross-Functional Relationships Provides consultative advice, adapted to stakeholder context, to business leaders and organisational stakeholders who seek actionable recommendations to make investment decisions about the next business and operating model of their organisation, using technology to make that change happen. Leads and facilitates interaction with business leaders, product managers and product owners in a business-driven conversation over the risks and implications of the product decision to the line of business, business unit and greater enterprise. Leads a collaborative community of architects and works with a strategic committee to guide transformation and resolve any conflicts IT delivery and enterprise business outcomes. Positions the EA practice at the intersection of business and IT. Ensures that the EA practice is designed and enabled to formulate, translate and execute business strategy. Works with business architects and business leaders to identify key drivers and targeted business outcomes to derive useful business context. Develops diagnostic and action-oriented deliverables that help guide investment decisions in support of executing business strategy. Brings Alignment Across Business and IT Leads analysis of the business' future-state capabilities and future (and current) IT environment to detect critical gaps and opportunities and recommend solutions for improvement to drive the business towards its targeted outcomes. Identifies organisational requirements for the resources, structures and cultural changes necessary to support the enterprise architecture. Works with the CIO and IT leaders to find the right EA organisational design to drive business-outcomes. This may include being part of fusion teams and supporting federated initiatives. Ensures that the EA organisational design process leads to a more efficient and effective business and IT operating model, significantly improved results (e.g. profitability, customer service, internal operations), and EA resources empowered and committed to the integration of business and IT. Maintains the alignment, integration and coordination of architecture activities across different programs, projects and products as they evolve over time. Presents gap analyses and/or IT investment roadmaps that reflect the status of the existing IT landscape, namely, its ability to contribute to future-state business capabilities around ecosystems and digital platforms. Leads analysis of the IT environment to detect critical deficiencies and recommend solutions for improvement. Leads the development of an implementation plan for the enterprise architecture based on business requirements and the varying IT strategies for project-driven or product-driven delivery teams. Develops and applies minimal viable architectures, which can include a set of standards, reference architecture patterns, principles and guardrails, through the EA governance model, which is informed by the business strategy and corporate governance. Clarifies accountability and provides the focal point for agile, effective and efficient decision making. Facilitates a collaborative relationship across architecture community, product management and product delivery teams by providing freedom-in-a-box for decision making, with the minimal viable architecture forming the boundaries of the box. Collaborates with delivery teams to ensure consistency with the enterprise architecture, as well as to leverage shared technologies, tools and processes that impact speed to value and time to market. Collaborates with infrastructure teams to ensure consistency with the enterprise architecture, as well as to identify when it is necessary to modify the enterprise architecture. Eight or more years of business experience in strategic and operations planning and/or business analysis or experience as an enterprise architecture consultant. 5+ years focused on finance systems (ERP, EPM, Treasury, etc.) and 3+ years of experience with HR Tech (e.g. Workday, SAP SuccessFactors), Legal Tech (e.g. Onit, Mitratech), and/or Procurement Tech (e.g. Coupa, Ariba). Proven track record designing architectures for: - Financial close automation & regulatory reporting. - Integrated Hire-to-Retire and Procure-to-Pay process flows. - Enterprise Contract Lifecycle Management. - Treasury, Risk & Compliance management. Deep understanding of finance, HR, and procurement operating models (centralised vs. decentralised) and their tech implications. Fluency in finance KPIs (EBITDA, NPV, DSO) and operational KPIs (e.g. cost-per-hire, requisition-to-order cycle time) and the ability to architect systems that improve them. Knowledge of business ecosystems, SaaS, IaaS, PaaS, SOA, APIs, open data, microservices, event-driven IT, data and predictive analytics. Understanding of business models, operating models, financial models, cost-benefit analysis, budgeting and risk management. Familiarity with specific platforms in the HR, Legal, and Procurement domains. Familiarity with enterprise architecture tools,
Senior ServiceNow Business Analyst (Cloud and Infrastructure) Are you a ServiceNow Business Analyst who instinctively pushes for out of the box solutions, knows ITSM and ITOM inside out, and understands exactly how cloud workflows and infrastructure processes really run behind the scenes? If you thrive on translating messy legacy processes into clean, scalable ServiceNow capability, this role is written for you. This is your chance to step into a senior position where your expertise genuinely shapes client transformation. You will work directly with technical and non technical stakeholders, guide them through complex migrations, and influence decisions by telling the story of how their world operates today and how ServiceNow can elevate it. What you will be doing Leading workshops that get to the root of how clients operate today and mapping those processes into practical ServiceNow solutions. Designing and guiding implementations across ITSM and ITOM, ensuring alignment with ITIL principles and platform best practice. Shaping cloud workflow requirements, supporting controlled migration from legacy systems and ensuring governance, dependencies, and operational risk are fully understood. Reviewing data models, integrations, and test coverage to ensure the solution lands cleanly and delivers the value promised. Acting as the senior voice in the room for junior consultants, giving direction, coaching, and helping them develop their craft. What you bring Proven background as a Business Analyst delivering complex ServiceNow projects, ideally in consulting. Strong hands on understanding of ITSM and ITOM, with the ability to defend out of the box configurations when they are the right answer. Real world experience with cloud environments, infrastructure automation, and migration journeys. The confidence to translate technical detail into clear, compelling narratives for senior stakeholders. ServiceNow certifications (CSA, CAD, CIS ITSM) with ITIL or Agile qualifications being a strong advantage. Experience in banking or financial services is beneficial but not essential. Why this role stands out You will not be a requirement scribe. You will be the person clients trust to guide them through genuine transformation. You will influence strategy, lead conversations, and shape the design of solutions that impact entire organisations. Your work will be visible, valued, and central to successful delivery. Ready to apply? Click Apply Now and include a brief note telling us about the most complex ServiceNow transformation you have led and the role you played in making it successful.
Jan 01, 2026
Full time
Senior ServiceNow Business Analyst (Cloud and Infrastructure) Are you a ServiceNow Business Analyst who instinctively pushes for out of the box solutions, knows ITSM and ITOM inside out, and understands exactly how cloud workflows and infrastructure processes really run behind the scenes? If you thrive on translating messy legacy processes into clean, scalable ServiceNow capability, this role is written for you. This is your chance to step into a senior position where your expertise genuinely shapes client transformation. You will work directly with technical and non technical stakeholders, guide them through complex migrations, and influence decisions by telling the story of how their world operates today and how ServiceNow can elevate it. What you will be doing Leading workshops that get to the root of how clients operate today and mapping those processes into practical ServiceNow solutions. Designing and guiding implementations across ITSM and ITOM, ensuring alignment with ITIL principles and platform best practice. Shaping cloud workflow requirements, supporting controlled migration from legacy systems and ensuring governance, dependencies, and operational risk are fully understood. Reviewing data models, integrations, and test coverage to ensure the solution lands cleanly and delivers the value promised. Acting as the senior voice in the room for junior consultants, giving direction, coaching, and helping them develop their craft. What you bring Proven background as a Business Analyst delivering complex ServiceNow projects, ideally in consulting. Strong hands on understanding of ITSM and ITOM, with the ability to defend out of the box configurations when they are the right answer. Real world experience with cloud environments, infrastructure automation, and migration journeys. The confidence to translate technical detail into clear, compelling narratives for senior stakeholders. ServiceNow certifications (CSA, CAD, CIS ITSM) with ITIL or Agile qualifications being a strong advantage. Experience in banking or financial services is beneficial but not essential. Why this role stands out You will not be a requirement scribe. You will be the person clients trust to guide them through genuine transformation. You will influence strategy, lead conversations, and shape the design of solutions that impact entire organisations. Your work will be visible, valued, and central to successful delivery. Ready to apply? Click Apply Now and include a brief note telling us about the most complex ServiceNow transformation you have led and the role you played in making it successful.
Your new company A leading technology consultancy with over 60 years of history and with presence in more than 50 countries. They work with a variety of organisations to help with their AI, technology and people-focused transformation needs. Leveraging capabilities across strategy, technology, design, engineering and business operations. They are looking to bring in Transformation consultants to help to grow and drive their ServiceNow practice. This is a unique opportunity to be part of a forward-thinking team, shaping the future of work by delivering solutions that address today's challenges and anticipate tomorrow's needs. Your new role As a ServiceNow Transformation Consultant, you will work closely with a variety of organisations to understand their business needs, optimise HR processes and deliver tailored ServiceNow HRSD capabilities that improve operational efficiency and elevate employee engagement across the lifecycle. You will contribute to project delivery by translating business requirements into functional specifications, enabling the configuration of ServiceNow modules and supporting testing and deployment activities. Your insights will help clients unlock the full potential of digital HR through automation, AI, and data-driven decision-making. Key Responsibilities: Facilitate process workshops to map out current-state and future-state journeys (e.g., onboarding, offboarding, case management). Collaborate with stakeholders to identify pain points and opportunities for automation using ServiceNow HRSD. Design and deliver ServiceNow solutions that underpin and enable improved HR service delivery, employee communications, and organisational effectiveness. Lead workstreams such as process design, configuration, testing, and deployment. Translate business requirements into ServiceNow system capabilities, ensuring alignment with HR strategy and user experience goals. Work with cross-functional teams to ensure successful implementation and adoption of ServiceNow solutions. Support change management, communication planning, and stakeholder engagement to drive transformation outcomes. Contribute to internal initiatives such as proposition development, AI readiness and adoption, thought leadership, and practice growth. Mentor junior consultants and support their development. What you'll need to succeed Experience in HR process design, workshops, and stakeholder engagement. Strong understanding of or experience of working in HR or GBS operational environments. Experience of how ServiceNow HRSD supports and delivers HR services (e.g., onboarding, lifecycle events, case management). Familiarity with ServiceNow maturity assessments and discovery. Strong awareness of ServiceNow HRSD AI and automation capabilities, and integrations to people technology and collaboration tools. Ability to map out HR processes and design technology-enabled solutions. Familiarity with collaboration tools and techniques for process improvement. Consulting experience in HR transformation programmes, ideally within a major consultancy or similar environment. Strong communication and organisational design skills. Exposure to agile delivery methods and integration tools (desirable). Experience of using data and analytics to drive continuous improvement. ServiceNow Implementation Specialist CIS - HRSD Certified (preferable). Security Clearance nice to have What you'll get in return Basic salary of 45-55K + benefits Opportunity to join a leading technology transformation consultancy and help to grow this key practice Build on your ServiceNow knowledge and acquire transformation experience What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Jan 01, 2026
Full time
Your new company A leading technology consultancy with over 60 years of history and with presence in more than 50 countries. They work with a variety of organisations to help with their AI, technology and people-focused transformation needs. Leveraging capabilities across strategy, technology, design, engineering and business operations. They are looking to bring in Transformation consultants to help to grow and drive their ServiceNow practice. This is a unique opportunity to be part of a forward-thinking team, shaping the future of work by delivering solutions that address today's challenges and anticipate tomorrow's needs. Your new role As a ServiceNow Transformation Consultant, you will work closely with a variety of organisations to understand their business needs, optimise HR processes and deliver tailored ServiceNow HRSD capabilities that improve operational efficiency and elevate employee engagement across the lifecycle. You will contribute to project delivery by translating business requirements into functional specifications, enabling the configuration of ServiceNow modules and supporting testing and deployment activities. Your insights will help clients unlock the full potential of digital HR through automation, AI, and data-driven decision-making. Key Responsibilities: Facilitate process workshops to map out current-state and future-state journeys (e.g., onboarding, offboarding, case management). Collaborate with stakeholders to identify pain points and opportunities for automation using ServiceNow HRSD. Design and deliver ServiceNow solutions that underpin and enable improved HR service delivery, employee communications, and organisational effectiveness. Lead workstreams such as process design, configuration, testing, and deployment. Translate business requirements into ServiceNow system capabilities, ensuring alignment with HR strategy and user experience goals. Work with cross-functional teams to ensure successful implementation and adoption of ServiceNow solutions. Support change management, communication planning, and stakeholder engagement to drive transformation outcomes. Contribute to internal initiatives such as proposition development, AI readiness and adoption, thought leadership, and practice growth. Mentor junior consultants and support their development. What you'll need to succeed Experience in HR process design, workshops, and stakeholder engagement. Strong understanding of or experience of working in HR or GBS operational environments. Experience of how ServiceNow HRSD supports and delivers HR services (e.g., onboarding, lifecycle events, case management). Familiarity with ServiceNow maturity assessments and discovery. Strong awareness of ServiceNow HRSD AI and automation capabilities, and integrations to people technology and collaboration tools. Ability to map out HR processes and design technology-enabled solutions. Familiarity with collaboration tools and techniques for process improvement. Consulting experience in HR transformation programmes, ideally within a major consultancy or similar environment. Strong communication and organisational design skills. Exposure to agile delivery methods and integration tools (desirable). Experience of using data and analytics to drive continuous improvement. ServiceNow Implementation Specialist CIS - HRSD Certified (preferable). Security Clearance nice to have What you'll get in return Basic salary of 45-55K + benefits Opportunity to join a leading technology transformation consultancy and help to grow this key practice Build on your ServiceNow knowledge and acquire transformation experience What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Acuiti Labs is a specialist Global SAP consulting firm headquartered in London, UK, servicing clients globally for 'Consume to Cash' process transformation and optimization. We solve business challenges and problems using the most appropriate solution architecture, technology which fits into the client's requirements and provides optimum functionalities, build tech platforms, and enable market-winning digital strategies. Our core expertise and experience are in technology R&D, digital and business strategy. We deploy efficient and effective talent solutions to enable innovation and build software products and solutions in a robust and economic manner. We also have innovative business engagement models to suit the needs of each client. For moreinformation, please visit our website. Most Innovative Companies in The UK - 2024 Great Place to Work Certified - 2022, 2023, 2024 & 2025 What we believe in: We take pride in having a diverse and talented workforce spread across various geographical locations. We are a gender-neutral organization and we strongly believe in Diversity and Inclusion. Our core values include - Integrity Learning Organizational pride Respect What We Do: Innovation is at the heart of everything that Acuiti Labs offer. As an SAP Silver Partner, and an SAP BRIM company, Acuiti Labs has been delivering business technology solutions & digital transformation deploying SAP BRIM (Billing) on S/4HANA and cloud-based applications such as Subscription Billing, CPQ & Entitlement Management. Acuiti Labs come with the experience of multiple industry use cases to support the subscription and consumption-based Target Operating Models. This includes Mobility-as-a-Service (Travel using Public Transport and Private Vehicles), Tourism-as-a-Service (Hotels, Entertainment Parks), Ports-as-a-Service (Airports and Seaports), Postal-as-a-Service, Telco-as-a -service, and Software-as-a-Service. "Our core expertise and experience lie in providing reliable technology, enabling digital transformation for an intelligent enterprise, and offering business strategy consulting, and deploying innovative and efficient solutions. What we offer you: We are proud to be an organization that firmly believes in having a company culture that is friendly,motivating, nurturing, and challenging at the same time. we enthusiastically promote new policies and practices that ensures wellbeing of our employees. We offer comprehensive benefits including life insurance, group medical coverage for you and your family, and personal accident protection. Enjoy a supportive work-life balance with flexible hours, paid time off, and various lifestyle perks. Be recognized with monthly rewards, spot bonuses, and growth shares, while advancing your career with training, global exposure, and onsite opportunities. We're committed to your development, diversity, and well-being. Role Overview TheInformation Security Officer (ISO)will be responsible for establishing, implementing, monitoring, and improving Acuiti Labs'Information Security Management System (ISMS)andData Protection frameworkin alignment withISO/IEC 27001:2013,ISO/IEC 27001:2022, andISO/IEC 27701:2019standards. This role combines strategic planning, risk management, compliance oversight, and hands on execution to ensure robust protection of Acuiti Labs' information assets and adherence to regulatory and client requirements. Key Responsibilities 1. Planning Define information security goals and objectives aligned with Acuiti Labs' business strategy. Establish the scope and boundaries of the organization's ISMS. Develop and maintain information security policies, standards, and guidelines. Create classification policies for information assets and ensure appropriate handling procedures. Plan and implement ISMS in compliance withISO/IEC 27001standards. Develop risk management and security implementation frameworks with measurable KPIs. Define and maintain a process for continuous review and improvement of security policies and procedures. 2. Information Security Management Maintain and improve the organization-wideInformation Security and Risk Management Plan. Ensure integration of security principles into all business and IT processes. Conduct regularrisk assessments, vulnerability analyses, and impact assessments. Define and implementrisk treatmentandresidual risk evaluationmeasures. Oversee incident response, including documentation, analysis, and remediation of security breaches. Monitor compliance with legal, regulatory, and contractual requirements. Lead organization-widesecurity awareness and training programsand measure their effectiveness. DriveBusiness Continuity and Disaster Recovery Planning (BCP/DR)initiatives, including periodic drills and updates. Manage change control processes for ISMS and IT infrastructure updates. Ensure vendor and contractor compliance with organizational security standards. 3. Data Protection Officer Responsibilities Serve as the primary point of contact fordata privacy and protection matters. Ensure compliance withISO/IEC 27701:2019,GDPR, and other relevant data protection laws. Maintain detailed records of all data processing activities. Conduct periodicdata protection impact assessments (DPIAs). Respond todata subject requestsand coordinate with supervisory authorities as needed. Monitor changes in privacy laws and update internal practices accordingly. 4. Information Security Auditing Conduct internalISMS auditsat least annually or after significant infrastructure changes. Evaluate compliance withlegal, regulatory, and organizational information security requirements. Prepare and present audit reports with actionable recommendations to senior management. Lead remediation efforts and ensure timely closure of audit findings. Qualifications Bachelor's or Master's degree in Information Technology, Computer Science, or related field. Relevant certifications such asCISSP, CISM, CISA, or CRISCare highly desirable. 5-10 years of progressive experience in Information Security, Risk Management, or IT Governance, ideally within theIT or SAP consulting industry. Proven experience implementing or maintainingISO/IEC 27001andISO/IEC 27701standards. Strong understanding ofIT audit principles,cybersecurity frameworks, andrisk assessment methodologies. Desired Skills and Competencies In-depth understanding ofinfrastructure security,cloud platforms (AWS, Azure),network security, andidentity management. Experience withMicrosoft technologies(Windows Server, Active Directory, M365) andServiceNow. Strong knowledge ofSAP ecosystemsecurity considerations preferred. Exceptional communication, leadership, and stakeholder management skills. Ability to work independently, manage multiple priorities, and drive cross functional collaboration. Strong ethical standards, analytical mindset, and commitment to continuous improvement. Awareness of global data privacy regulations and cybersecurity trends.
Jan 01, 2026
Full time
Acuiti Labs is a specialist Global SAP consulting firm headquartered in London, UK, servicing clients globally for 'Consume to Cash' process transformation and optimization. We solve business challenges and problems using the most appropriate solution architecture, technology which fits into the client's requirements and provides optimum functionalities, build tech platforms, and enable market-winning digital strategies. Our core expertise and experience are in technology R&D, digital and business strategy. We deploy efficient and effective talent solutions to enable innovation and build software products and solutions in a robust and economic manner. We also have innovative business engagement models to suit the needs of each client. For moreinformation, please visit our website. Most Innovative Companies in The UK - 2024 Great Place to Work Certified - 2022, 2023, 2024 & 2025 What we believe in: We take pride in having a diverse and talented workforce spread across various geographical locations. We are a gender-neutral organization and we strongly believe in Diversity and Inclusion. Our core values include - Integrity Learning Organizational pride Respect What We Do: Innovation is at the heart of everything that Acuiti Labs offer. As an SAP Silver Partner, and an SAP BRIM company, Acuiti Labs has been delivering business technology solutions & digital transformation deploying SAP BRIM (Billing) on S/4HANA and cloud-based applications such as Subscription Billing, CPQ & Entitlement Management. Acuiti Labs come with the experience of multiple industry use cases to support the subscription and consumption-based Target Operating Models. This includes Mobility-as-a-Service (Travel using Public Transport and Private Vehicles), Tourism-as-a-Service (Hotels, Entertainment Parks), Ports-as-a-Service (Airports and Seaports), Postal-as-a-Service, Telco-as-a -service, and Software-as-a-Service. "Our core expertise and experience lie in providing reliable technology, enabling digital transformation for an intelligent enterprise, and offering business strategy consulting, and deploying innovative and efficient solutions. What we offer you: We are proud to be an organization that firmly believes in having a company culture that is friendly,motivating, nurturing, and challenging at the same time. we enthusiastically promote new policies and practices that ensures wellbeing of our employees. We offer comprehensive benefits including life insurance, group medical coverage for you and your family, and personal accident protection. Enjoy a supportive work-life balance with flexible hours, paid time off, and various lifestyle perks. Be recognized with monthly rewards, spot bonuses, and growth shares, while advancing your career with training, global exposure, and onsite opportunities. We're committed to your development, diversity, and well-being. Role Overview TheInformation Security Officer (ISO)will be responsible for establishing, implementing, monitoring, and improving Acuiti Labs'Information Security Management System (ISMS)andData Protection frameworkin alignment withISO/IEC 27001:2013,ISO/IEC 27001:2022, andISO/IEC 27701:2019standards. This role combines strategic planning, risk management, compliance oversight, and hands on execution to ensure robust protection of Acuiti Labs' information assets and adherence to regulatory and client requirements. Key Responsibilities 1. Planning Define information security goals and objectives aligned with Acuiti Labs' business strategy. Establish the scope and boundaries of the organization's ISMS. Develop and maintain information security policies, standards, and guidelines. Create classification policies for information assets and ensure appropriate handling procedures. Plan and implement ISMS in compliance withISO/IEC 27001standards. Develop risk management and security implementation frameworks with measurable KPIs. Define and maintain a process for continuous review and improvement of security policies and procedures. 2. Information Security Management Maintain and improve the organization-wideInformation Security and Risk Management Plan. Ensure integration of security principles into all business and IT processes. Conduct regularrisk assessments, vulnerability analyses, and impact assessments. Define and implementrisk treatmentandresidual risk evaluationmeasures. Oversee incident response, including documentation, analysis, and remediation of security breaches. Monitor compliance with legal, regulatory, and contractual requirements. Lead organization-widesecurity awareness and training programsand measure their effectiveness. DriveBusiness Continuity and Disaster Recovery Planning (BCP/DR)initiatives, including periodic drills and updates. Manage change control processes for ISMS and IT infrastructure updates. Ensure vendor and contractor compliance with organizational security standards. 3. Data Protection Officer Responsibilities Serve as the primary point of contact fordata privacy and protection matters. Ensure compliance withISO/IEC 27701:2019,GDPR, and other relevant data protection laws. Maintain detailed records of all data processing activities. Conduct periodicdata protection impact assessments (DPIAs). Respond todata subject requestsand coordinate with supervisory authorities as needed. Monitor changes in privacy laws and update internal practices accordingly. 4. Information Security Auditing Conduct internalISMS auditsat least annually or after significant infrastructure changes. Evaluate compliance withlegal, regulatory, and organizational information security requirements. Prepare and present audit reports with actionable recommendations to senior management. Lead remediation efforts and ensure timely closure of audit findings. Qualifications Bachelor's or Master's degree in Information Technology, Computer Science, or related field. Relevant certifications such asCISSP, CISM, CISA, or CRISCare highly desirable. 5-10 years of progressive experience in Information Security, Risk Management, or IT Governance, ideally within theIT or SAP consulting industry. Proven experience implementing or maintainingISO/IEC 27001andISO/IEC 27701standards. Strong understanding ofIT audit principles,cybersecurity frameworks, andrisk assessment methodologies. Desired Skills and Competencies In-depth understanding ofinfrastructure security,cloud platforms (AWS, Azure),network security, andidentity management. Experience withMicrosoft technologies(Windows Server, Active Directory, M365) andServiceNow. Strong knowledge ofSAP ecosystemsecurity considerations preferred. Exceptional communication, leadership, and stakeholder management skills. Ability to work independently, manage multiple priorities, and drive cross functional collaboration. Strong ethical standards, analytical mindset, and commitment to continuous improvement. Awareness of global data privacy regulations and cybersecurity trends.
At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose. Join us in shaping the future of HR. At Capgemini Invent, we're reimagining the future of HR through next generation Shared Services, powered by Agentic AI and intelligent automation. Our approach integrates dynamic experience layers to deliver seamless, personalised employee journeys, transforming HR into a strategic enabler of business growth. Be part of a team that blends innovation, data, and design to create human centric solutions for the workforce of tomorrow. YOUR ROLE As a Senior Consultant (Specialist), you will play a pivotal role in guiding global organizations through the adoption and optimisation of Shared Services models, with a strong emphasis on ERP platform implementation and AI driven process transformation. You will work closely with clients to assess current capabilities, design future state operating models, and deliver scalable, intelligent solutions that drive operational excellence across finance, HR, supply chain, and other enterprise functions. In this role you will play a key role in: Operating Model Design and Implementation - Develop future state global Shared Services models, including governance, service delivery frameworks, and performance metrics. ERP Implementation Support - Lead or support ERP platform selection, design, readiness, adoption and post go live optimisation (e.g., SAP, Oracle, Workday). AI Enablement - Identify opportunities for AI integration and exploitation (e.g., generative AI, intelligent automation) within Shared Services and ERP workflows. Process Assessment & Optimisation - Conduct process diagnostics and redesign initiatives to improve efficiency, compliance, and user experience alongside AI enablement activity. Thought Leadership & Innovation - Contribute to internal knowledge development, white papers, and client presentations on emerging trends in ERP and AI. As part of your role, you will contribute to the business and your own personal growth, through activities that form part of the following categories: Business Development - Leading/contributing to proposals, RFPs, bids, proposition development, client pitch contribution, client hosting at events. Internal contribution - Campaign development, internal think tanks, whitepapers, practice development (operations, recruitment, team events & activities), offering development. Learning & development - Training to support your career development and the skills demand within the company, certifications, etc. YOUR PROFILE GBS Operating Model and Process Redesign Experience implementing GBS Target Operating Models and organisation design infused with Agentic and Generative AI. Going deeper to analyse and optimise end to end business processes using tools like Visio, Signavio, or Celonis. ERP Expertise, with AI & Automation Awareness - Deep understanding of ERP platforms (e.g., SAP S/4HANA, Oracle Cloud, Workday) and their role in Shared Services. Familiarity with AI tools (e.g., Microsoft Copilot, ServiceNow AI, UiPath) and how they enhance enterprise operations. Project Delivery, Change Management and Data Literacy Experience - Agile or Waterfall methodologies, proficiency in tools like Jira, MS Project, or Smartsheet. Knowledge of change frameworks (e.g., ADKAR, Kotter) and experience in driving adoption across diverse teams. Ability to interpret and communicate data insights using dashboards (e.g., Power BI, Tableau). Global Mindset and Continuous Learning Experience - Working across cultures and geographies, understanding of global service delivery models. Passion for staying current with emerging technologies, ERP trends, and AI innovations in the Shared Services industry. Optional: Currently working in consulting, and/or in Shared Services industry but having a consulting background. Proven ability to be successful in a matrixed organisation, and to enlist support and commitment from peers in selling and delivering consulting solutions. Experience of proposition building and delivery. WHAT YOU'LL LOVE ABOUT WORKING HERE: You will be part of the Employee Experience & HR team, which has a collaborative culture. You will work with a diverse group of talented professionals who are passionate about HR, technology, Employee Experience, AI, and dedicated to delivering exceptional solutions to diverse clients. A team that thrives on creativity and innovation, constantly pushing the boundaries of what's possible. We are delighted to have received the "Glassdoor Best Places to work UK" accolade for 5 consecutive years - see what it's like to work at Capgemini Invent on our Glassdoor page. NEED OT KNOW At Capgemini we don't just believe in inclusion, we actively go out to making it a working reality. Driven by our core values and Inclusive Futures for All campaign, we build environments where you can bring your whole self to work. We aim to build an environment where employees can enjoy a positive work life balance. We embed hybrid working in all that we do and make flexible working arrangements the day to day reality for our people. All UK employees are eligible to request flexible working arrangements. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy. CSR We're also focused on using tech to have a positive social impact. So, we're working to reduce our own carbon footprint and improve everyone's access to a digital world. It's something we're serious about. In fact, we were even named as one of the world's most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you'll join a team that does the right thing. Whilst you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice. We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance. CAPGEMINI INVENT Capgemini is a global business and technology transformation partner, helping organisations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 350,000 team members in more than 50 countries. With its strong over 55 year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end to end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion. Ref. code 346550 en_GB Posted on 23 Oct 2025 Experience level Experienced Professionals Contract type Permanent Location Glasgow, London, Manchester Business unit INVENT
Jan 01, 2026
Full time
At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose. Join us in shaping the future of HR. At Capgemini Invent, we're reimagining the future of HR through next generation Shared Services, powered by Agentic AI and intelligent automation. Our approach integrates dynamic experience layers to deliver seamless, personalised employee journeys, transforming HR into a strategic enabler of business growth. Be part of a team that blends innovation, data, and design to create human centric solutions for the workforce of tomorrow. YOUR ROLE As a Senior Consultant (Specialist), you will play a pivotal role in guiding global organizations through the adoption and optimisation of Shared Services models, with a strong emphasis on ERP platform implementation and AI driven process transformation. You will work closely with clients to assess current capabilities, design future state operating models, and deliver scalable, intelligent solutions that drive operational excellence across finance, HR, supply chain, and other enterprise functions. In this role you will play a key role in: Operating Model Design and Implementation - Develop future state global Shared Services models, including governance, service delivery frameworks, and performance metrics. ERP Implementation Support - Lead or support ERP platform selection, design, readiness, adoption and post go live optimisation (e.g., SAP, Oracle, Workday). AI Enablement - Identify opportunities for AI integration and exploitation (e.g., generative AI, intelligent automation) within Shared Services and ERP workflows. Process Assessment & Optimisation - Conduct process diagnostics and redesign initiatives to improve efficiency, compliance, and user experience alongside AI enablement activity. Thought Leadership & Innovation - Contribute to internal knowledge development, white papers, and client presentations on emerging trends in ERP and AI. As part of your role, you will contribute to the business and your own personal growth, through activities that form part of the following categories: Business Development - Leading/contributing to proposals, RFPs, bids, proposition development, client pitch contribution, client hosting at events. Internal contribution - Campaign development, internal think tanks, whitepapers, practice development (operations, recruitment, team events & activities), offering development. Learning & development - Training to support your career development and the skills demand within the company, certifications, etc. YOUR PROFILE GBS Operating Model and Process Redesign Experience implementing GBS Target Operating Models and organisation design infused with Agentic and Generative AI. Going deeper to analyse and optimise end to end business processes using tools like Visio, Signavio, or Celonis. ERP Expertise, with AI & Automation Awareness - Deep understanding of ERP platforms (e.g., SAP S/4HANA, Oracle Cloud, Workday) and their role in Shared Services. Familiarity with AI tools (e.g., Microsoft Copilot, ServiceNow AI, UiPath) and how they enhance enterprise operations. Project Delivery, Change Management and Data Literacy Experience - Agile or Waterfall methodologies, proficiency in tools like Jira, MS Project, or Smartsheet. Knowledge of change frameworks (e.g., ADKAR, Kotter) and experience in driving adoption across diverse teams. Ability to interpret and communicate data insights using dashboards (e.g., Power BI, Tableau). Global Mindset and Continuous Learning Experience - Working across cultures and geographies, understanding of global service delivery models. Passion for staying current with emerging technologies, ERP trends, and AI innovations in the Shared Services industry. Optional: Currently working in consulting, and/or in Shared Services industry but having a consulting background. Proven ability to be successful in a matrixed organisation, and to enlist support and commitment from peers in selling and delivering consulting solutions. Experience of proposition building and delivery. WHAT YOU'LL LOVE ABOUT WORKING HERE: You will be part of the Employee Experience & HR team, which has a collaborative culture. You will work with a diverse group of talented professionals who are passionate about HR, technology, Employee Experience, AI, and dedicated to delivering exceptional solutions to diverse clients. A team that thrives on creativity and innovation, constantly pushing the boundaries of what's possible. We are delighted to have received the "Glassdoor Best Places to work UK" accolade for 5 consecutive years - see what it's like to work at Capgemini Invent on our Glassdoor page. NEED OT KNOW At Capgemini we don't just believe in inclusion, we actively go out to making it a working reality. Driven by our core values and Inclusive Futures for All campaign, we build environments where you can bring your whole self to work. We aim to build an environment where employees can enjoy a positive work life balance. We embed hybrid working in all that we do and make flexible working arrangements the day to day reality for our people. All UK employees are eligible to request flexible working arrangements. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy. CSR We're also focused on using tech to have a positive social impact. So, we're working to reduce our own carbon footprint and improve everyone's access to a digital world. It's something we're serious about. In fact, we were even named as one of the world's most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you'll join a team that does the right thing. Whilst you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice. We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance. CAPGEMINI INVENT Capgemini is a global business and technology transformation partner, helping organisations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 350,000 team members in more than 50 countries. With its strong over 55 year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end to end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion. Ref. code 346550 en_GB Posted on 23 Oct 2025 Experience level Experienced Professionals Contract type Permanent Location Glasgow, London, Manchester Business unit INVENT
