Responsibilities Provide expert advisory support to organisations seeking to optimise IT service delivery and digital operations Design and implement Target Operating Models (TOMs) aligned to AI, Cloud, Cyber and Service Management strategies Advise and guide the design and implementation of Service Integration & Management (SIAM) models in multi-vendor and delivery function environments Support organisations moving towards AI-enabled operations, ensuring AI governance aligns with enterprise-wide controls and risk frameworks Analyse current IT organisational design, operating models, and ITSM processes to identify improvement opportunities Develop practical, execution-ready transformation roadmaps Contribute to and lead the development of consulting offerings and thought leadership Govern and manage the execution of operating model and service management transformations Establish performance metrics and success measures to drive continuous improvement Work confidently across Agile, product-centric, and traditional SDLC delivery models Lead senior client conversations and articulate the value of IT and Digital Operations to the business Experience working with ITSM tools and platforms (e.g. ServiceNow) and advising on tool selection Requirements Bachelor's degree from an accredited university ITSM certification (e.g. ITIL) or equivalent practical experience 8 - 15+ years' experience (grade dependent) in Operating Model Design, SIAM, ITSM Strategy, or CIO Advisory roles within leading consulting firms or large-scale enterprises Demonstrated experience designing and implementing Operating Models and/or Service Management frameworks Strong stakeholder management and executive-level communication skills Proven leadership experience managing high-performing, multidisciplinary teams Preferred / Desirable Experience MBA or Master's degree Experience delivering AI-enabled or AI-ready operating models, including AI rollout, adoption, or governance Demonstrable experience across both Operating Model Design (TOM) and SIAM Exposure to M&A scenarios, including post-merger integration, carve-outs, service separation, or Day-1/Day-2 operating model design Experience in large, complex, multi-vendor IT environments Strong understanding of cloud platforms, network services, sourcing, and service delivery operations Expertise in ITSM and Operating Model governance ATS Optimization Keywords Below are skills and terms extracted directly from this job posting to improve Applicant Tracking System (ATS) visibility. This feature helps candidates tailor their applications more effectively - a feature exclusive to JobTailor job listings. Hard Skills Operating Model Design Service Integration & Management (SIAM) IT Service Management (ITSM) AI-enabled operations Transformation roadmaps Performance metrics Agile delivery SDLC Cloud platforms Service Management frameworks Soft Skills Stakeholder management Executive-level communication Leadership Team management Advisory support Continuous improvement Client engagement Analytical skills Strategic thinking Thought leadership Certifications & Qualifications ITIL Bachelor's degree MBA Master's degree
Jul 20, 2026
Full time
Responsibilities Provide expert advisory support to organisations seeking to optimise IT service delivery and digital operations Design and implement Target Operating Models (TOMs) aligned to AI, Cloud, Cyber and Service Management strategies Advise and guide the design and implementation of Service Integration & Management (SIAM) models in multi-vendor and delivery function environments Support organisations moving towards AI-enabled operations, ensuring AI governance aligns with enterprise-wide controls and risk frameworks Analyse current IT organisational design, operating models, and ITSM processes to identify improvement opportunities Develop practical, execution-ready transformation roadmaps Contribute to and lead the development of consulting offerings and thought leadership Govern and manage the execution of operating model and service management transformations Establish performance metrics and success measures to drive continuous improvement Work confidently across Agile, product-centric, and traditional SDLC delivery models Lead senior client conversations and articulate the value of IT and Digital Operations to the business Experience working with ITSM tools and platforms (e.g. ServiceNow) and advising on tool selection Requirements Bachelor's degree from an accredited university ITSM certification (e.g. ITIL) or equivalent practical experience 8 - 15+ years' experience (grade dependent) in Operating Model Design, SIAM, ITSM Strategy, or CIO Advisory roles within leading consulting firms or large-scale enterprises Demonstrated experience designing and implementing Operating Models and/or Service Management frameworks Strong stakeholder management and executive-level communication skills Proven leadership experience managing high-performing, multidisciplinary teams Preferred / Desirable Experience MBA or Master's degree Experience delivering AI-enabled or AI-ready operating models, including AI rollout, adoption, or governance Demonstrable experience across both Operating Model Design (TOM) and SIAM Exposure to M&A scenarios, including post-merger integration, carve-outs, service separation, or Day-1/Day-2 operating model design Experience in large, complex, multi-vendor IT environments Strong understanding of cloud platforms, network services, sourcing, and service delivery operations Expertise in ITSM and Operating Model governance ATS Optimization Keywords Below are skills and terms extracted directly from this job posting to improve Applicant Tracking System (ATS) visibility. This feature helps candidates tailor their applications more effectively - a feature exclusive to JobTailor job listings. Hard Skills Operating Model Design Service Integration & Management (SIAM) IT Service Management (ITSM) AI-enabled operations Transformation roadmaps Performance metrics Agile delivery SDLC Cloud platforms Service Management frameworks Soft Skills Stakeholder management Executive-level communication Leadership Team management Advisory support Continuous improvement Client engagement Analytical skills Strategic thinking Thought leadership Certifications & Qualifications ITIL Bachelor's degree MBA Master's degree
Senior Advisory Solution Consultant - MoveWorks Full-time Employee Type: Regular Region: EMEA - Europe, Middle East and Africa Work Persona: Flexible or Remote It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. As a member of our Solution Consulting team, you will have a major impact on our future success by supporting Employee Experience, Customer Workflow, ITX Solution Sales. You will guide revenue for one of our products with the support and partnership of Sales, Product Management, and the executive team. This is a hands-on technical consultant who can go wide and deep on solution delivery and solution positioning during sales cycles. What you get to do in this role: The Solution Consultant is a technical consultant with the advanced ability to develop, position and provide product-specific solutions during sales cycles while achieving quarterly and annual sales goals for an assigned territory. Support product sales as a technical and domain expert of a client-facing sales team that pursues customers and prospects across multiple industry markets Lead discovery workshops to determine customers' challenges and give product demonstrations to align our solution with customer needs Guide strategic programs in top accounts such as customer journey sessions for roadmap and outcome agreement Provide feedback to product management about product enhancements that can address customer needs and provide additional value Share and learn best practices and reusable assets with other Solution Consultants to enhance the quality and efficiency of the team Stay current on competitive analysis and market differentiation Support marketing events including executive briefings, conferences, user groups, and trade shows To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 10+ years of pre-sales solution consulting or sales engineering experience Proficiency with the ServiceNow platform or technical expertise with cloud software solutions Experience working collaboratively with product management, product marketing, partners, and professional services Territory management skills, including pipeline building and working with Sales counterpart to promote execution excellence We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
Jul 19, 2026
Full time
Senior Advisory Solution Consultant - MoveWorks Full-time Employee Type: Regular Region: EMEA - Europe, Middle East and Africa Work Persona: Flexible or Remote It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. As a member of our Solution Consulting team, you will have a major impact on our future success by supporting Employee Experience, Customer Workflow, ITX Solution Sales. You will guide revenue for one of our products with the support and partnership of Sales, Product Management, and the executive team. This is a hands-on technical consultant who can go wide and deep on solution delivery and solution positioning during sales cycles. What you get to do in this role: The Solution Consultant is a technical consultant with the advanced ability to develop, position and provide product-specific solutions during sales cycles while achieving quarterly and annual sales goals for an assigned territory. Support product sales as a technical and domain expert of a client-facing sales team that pursues customers and prospects across multiple industry markets Lead discovery workshops to determine customers' challenges and give product demonstrations to align our solution with customer needs Guide strategic programs in top accounts such as customer journey sessions for roadmap and outcome agreement Provide feedback to product management about product enhancements that can address customer needs and provide additional value Share and learn best practices and reusable assets with other Solution Consultants to enhance the quality and efficiency of the team Stay current on competitive analysis and market differentiation Support marketing events including executive briefings, conferences, user groups, and trade shows To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 10+ years of pre-sales solution consulting or sales engineering experience Proficiency with the ServiceNow platform or technical expertise with cloud software solutions Experience working collaboratively with product management, product marketing, partners, and professional services Territory management skills, including pipeline building and working with Sales counterpart to promote execution excellence We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
Service Team Analyst Permanent Monday to Friday 11am-7pm Remote As a Service Team Analyst within our Relocation Accounting team , you'll play a key role in supporting global operations by managing inquiries related to expense reimbursements. This position ensures timely, accurate, and customer-focused solutions while fostering collaboration across departments. Key Responsibilities Serve as the primary contact for inquiries from Global Operations regarding relocation expense reimbursements. Act as a liaison between Global Operations, Relocation Accounting, and Payroll teams to resolve issues efficiently. Manage and resolve service tickets using ServiceNow and other internal systems. Communicate relocation accounting procedures clearly to internal stakeholders. Support special projects and process improvements as needed. Investigate issues raised by consultants relating to relocation expenses. Liaise between: Consultants Relocation Accounting Analysts Payroll and internal teams Work with accounting analysts to resolve issues on behalf of consultants. Manage and resolve 17-18 service tickets daily . Systems & Tools ServiceNow used as the primary ticketing system. Tickets assigned daily and worked through independently. Take calls from consultants and analysts as part of issue resolution. Experience with any ticketing system (e.g. ServiceNow, Zendesk) is highly beneficial. Ways of Working Fast-paced and service-led environment. Strong multitasking, organisation, and prioritisation skills required. Research-focused role: Expected to investigate issues independently. Cannot rely on the manager for every query. Use internal knowledge bases and guidance ("look here, here, and here"). Who You Are: • A strong communicator who builds positive relationships across teams. • Detail-oriented with excellent problem-solving and analytical skills. • Highly organized, adaptable, and able to manage multiple priorities. • Collaborative and proactive, with a focus on delivering exceptional service. Experience You Need: • Proven experience in customer service; relocation or mobility experience is a plus. • Strong planning, organizational, and process management skills. • Ability to work independently and as part of a team in a fast-paced environment. • Familiarity with ServiceNow or similar ticketing systems (preferred). • Knowledge of relocation accounting processes (preferred).
Jul 18, 2026
Full time
Service Team Analyst Permanent Monday to Friday 11am-7pm Remote As a Service Team Analyst within our Relocation Accounting team , you'll play a key role in supporting global operations by managing inquiries related to expense reimbursements. This position ensures timely, accurate, and customer-focused solutions while fostering collaboration across departments. Key Responsibilities Serve as the primary contact for inquiries from Global Operations regarding relocation expense reimbursements. Act as a liaison between Global Operations, Relocation Accounting, and Payroll teams to resolve issues efficiently. Manage and resolve service tickets using ServiceNow and other internal systems. Communicate relocation accounting procedures clearly to internal stakeholders. Support special projects and process improvements as needed. Investigate issues raised by consultants relating to relocation expenses. Liaise between: Consultants Relocation Accounting Analysts Payroll and internal teams Work with accounting analysts to resolve issues on behalf of consultants. Manage and resolve 17-18 service tickets daily . Systems & Tools ServiceNow used as the primary ticketing system. Tickets assigned daily and worked through independently. Take calls from consultants and analysts as part of issue resolution. Experience with any ticketing system (e.g. ServiceNow, Zendesk) is highly beneficial. Ways of Working Fast-paced and service-led environment. Strong multitasking, organisation, and prioritisation skills required. Research-focused role: Expected to investigate issues independently. Cannot rely on the manager for every query. Use internal knowledge bases and guidance ("look here, here, and here"). Who You Are: • A strong communicator who builds positive relationships across teams. • Detail-oriented with excellent problem-solving and analytical skills. • Highly organized, adaptable, and able to manage multiple priorities. • Collaborative and proactive, with a focus on delivering exceptional service. Experience You Need: • Proven experience in customer service; relocation or mobility experience is a plus. • Strong planning, organizational, and process management skills. • Ability to work independently and as part of a team in a fast-paced environment. • Familiarity with ServiceNow or similar ticketing systems (preferred). • Knowledge of relocation accounting processes (preferred).
CAPGEMINI INVENTAt Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose.YOUR ROLEAs the digital innovation, design and transformation brand of the Capgemini Group, Capgemini Invent enables CxOs to envision and shape the future of their businesses. Located in more than 36 offices and 37 creative studios around the world, it comprises a 10,000+ strong team of strategists, data scientists, product and experience designers, brand experts and technologists who develop new digital services, products, experiences and business models for sustainable growth.Business Technology is Capgemini Invent's technology consulting and transformation advisory practice. Within Business Technology, our AI & Digital Acceleration team focuses on helping our clients to deliver technology transformation programmes for business value, and optimise the effectiveness and impact of their IT capability.We are looking to hire a Managing Consultant into AI & Digital Acceleration to help sell and deliver ServiceNow AI driven transformation programmes and grow the Business Technology portfolio into our clients.As a Managing Consultant - AI & Enterprise Automation Transformation, you will play a key role in defining and delivering AI-first transformation programmes on the ServiceNow platform.You will act as a techno-functional SME, helping clients design, implement, and scale AI-enabled workflows using capabilities such as Now Assist, AI Control Tower, and Employee Works (MoveWorks).You will work closely with senior stakeholders to position ServiceNow as a platform for autonomous enterprise operations and productivity transformation, rather than a traditional IT system.Key expectations from this role include:Client Delivery & AdvisoryDefine and shape enterprise AI strategies and roadmaps leveraging ServiceNowAdvise senior stakeholders on:AI operating modelsAI governance, risk, and complianceRealisation of AI-driven business valueTranslate business requirements into AI-enabled workflow solutionsSolution Design & ArchitectureDesign and support implementation of:AI Control Tower (AI lifecycle management, governance, observability)Agentic AI workflows enabling autonomous executionNow Assist / GenAI use cases across workflowsDefine data, integration, and workflow architectures for AI-enabled ServiceNow solutionsConversational AI & Employee ExperienceSupport adoption of Employee Works (MoveWorks) capabilitiesDesign use cases leveraging:Conversational AIEnterprise search and knowledge orchestrationEnable AI-driven employee productivity and self-service modelsTransformation DeliveryContribute to delivery of end-to-end transformation programmesSupport development of AI-enabled target operating modelsEnsure solution quality through governance and best practicesBusiness Development & Practice ContributionContribute to proposals, RFPs, and client pitches focused on AI-led transformationSupport development of AI-led ServiceNow offerings and acceleratorsParticipate in thought leadership and market-facing initiativesYOUR PROFILECore ExperienceProven experience in technology-enabled transformation or consulting (10-15 years)Strong experience on the ServiceNow platform (multi-module exposure preferred)Experience in AI, automation, and digital transformation programmesTechnical & Functional CapabilitiesExperience in 2 or more of the following areas:ServiceNow consulting and/or implementationsAI / GenAI / automation use casesConversational AI / virtual agentsEnterprise architecture, data, or integrationUnderstanding of:AI governance and responsible AI principlesWorkflow design and process automationConsulting & Leadership SkillsStrong stakeholder management skills, including engagement with senior clientsAbility to translate technical concepts into business outcomesExperience contributing to proposals and sales activitiesCollaborative mindset with ability to work in cross-functional teamsWHAT YOU'LL LOVE ABOUT WORKING HEREBusiness Technology (BT) is the largest and fastest growing practice at Capgemini Invent. We are a trusted technology consulting & transformation business partner to our clients' Chief Digital Information Officers (CDIOs) and the global Capgemini Group. We combine emotional intelligence, human-centric design, and technology expertise to digitally transform our clients' web and workplace experiences. We are successful in achieving this through our end-to-end portfolio of digital transformation service offers - Strategy, Design, Delivery, Architecture, Security and Change Management.We are delighted to have received the "Glassdoor Best Places to work UK' accolade for 5 consecutive years, to see what it's like to work at Capgemini Invent, visit our Glassdoor page.NEED TO KNOWAt Capgemini we don't just believe in inclusion, we actively go out to making it a working reality. Driven by our core values and Inclusive Futures for All campaign, we build environments where you can bring you whole self to work.We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements.Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy.We are a Disability Confident Employer Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:Declare they have a disability, andMeet the minimum essential criteria for the role.Please opt in during the application process.CSRWe're also focused on using tech to have a positive social impact. So, we're working to reduce our own carbon footprint and improve everyone's access to a digital world. It's something we're really serious about. In fact, we were even named as one of the world's most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you'll join a team that does the right thing.Whilst you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice.We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance.ABOUT CAPGEMINICapgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.
Jul 17, 2026
Full time
CAPGEMINI INVENTAt Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose.YOUR ROLEAs the digital innovation, design and transformation brand of the Capgemini Group, Capgemini Invent enables CxOs to envision and shape the future of their businesses. Located in more than 36 offices and 37 creative studios around the world, it comprises a 10,000+ strong team of strategists, data scientists, product and experience designers, brand experts and technologists who develop new digital services, products, experiences and business models for sustainable growth.Business Technology is Capgemini Invent's technology consulting and transformation advisory practice. Within Business Technology, our AI & Digital Acceleration team focuses on helping our clients to deliver technology transformation programmes for business value, and optimise the effectiveness and impact of their IT capability.We are looking to hire a Managing Consultant into AI & Digital Acceleration to help sell and deliver ServiceNow AI driven transformation programmes and grow the Business Technology portfolio into our clients.As a Managing Consultant - AI & Enterprise Automation Transformation, you will play a key role in defining and delivering AI-first transformation programmes on the ServiceNow platform.You will act as a techno-functional SME, helping clients design, implement, and scale AI-enabled workflows using capabilities such as Now Assist, AI Control Tower, and Employee Works (MoveWorks).You will work closely with senior stakeholders to position ServiceNow as a platform for autonomous enterprise operations and productivity transformation, rather than a traditional IT system.Key expectations from this role include:Client Delivery & AdvisoryDefine and shape enterprise AI strategies and roadmaps leveraging ServiceNowAdvise senior stakeholders on:AI operating modelsAI governance, risk, and complianceRealisation of AI-driven business valueTranslate business requirements into AI-enabled workflow solutionsSolution Design & ArchitectureDesign and support implementation of:AI Control Tower (AI lifecycle management, governance, observability)Agentic AI workflows enabling autonomous executionNow Assist / GenAI use cases across workflowsDefine data, integration, and workflow architectures for AI-enabled ServiceNow solutionsConversational AI & Employee ExperienceSupport adoption of Employee Works (MoveWorks) capabilitiesDesign use cases leveraging:Conversational AIEnterprise search and knowledge orchestrationEnable AI-driven employee productivity and self-service modelsTransformation DeliveryContribute to delivery of end-to-end transformation programmesSupport development of AI-enabled target operating modelsEnsure solution quality through governance and best practicesBusiness Development & Practice ContributionContribute to proposals, RFPs, and client pitches focused on AI-led transformationSupport development of AI-led ServiceNow offerings and acceleratorsParticipate in thought leadership and market-facing initiativesYOUR PROFILECore ExperienceProven experience in technology-enabled transformation or consulting (10-15 years)Strong experience on the ServiceNow platform (multi-module exposure preferred)Experience in AI, automation, and digital transformation programmesTechnical & Functional CapabilitiesExperience in 2 or more of the following areas:ServiceNow consulting and/or implementationsAI / GenAI / automation use casesConversational AI / virtual agentsEnterprise architecture, data, or integrationUnderstanding of:AI governance and responsible AI principlesWorkflow design and process automationConsulting & Leadership SkillsStrong stakeholder management skills, including engagement with senior clientsAbility to translate technical concepts into business outcomesExperience contributing to proposals and sales activitiesCollaborative mindset with ability to work in cross-functional teamsWHAT YOU'LL LOVE ABOUT WORKING HEREBusiness Technology (BT) is the largest and fastest growing practice at Capgemini Invent. We are a trusted technology consulting & transformation business partner to our clients' Chief Digital Information Officers (CDIOs) and the global Capgemini Group. We combine emotional intelligence, human-centric design, and technology expertise to digitally transform our clients' web and workplace experiences. We are successful in achieving this through our end-to-end portfolio of digital transformation service offers - Strategy, Design, Delivery, Architecture, Security and Change Management.We are delighted to have received the "Glassdoor Best Places to work UK' accolade for 5 consecutive years, to see what it's like to work at Capgemini Invent, visit our Glassdoor page.NEED TO KNOWAt Capgemini we don't just believe in inclusion, we actively go out to making it a working reality. Driven by our core values and Inclusive Futures for All campaign, we build environments where you can bring you whole self to work.We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements.Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy.We are a Disability Confident Employer Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:Declare they have a disability, andMeet the minimum essential criteria for the role.Please opt in during the application process.CSRWe're also focused on using tech to have a positive social impact. So, we're working to reduce our own carbon footprint and improve everyone's access to a digital world. It's something we're really serious about. In fact, we were even named as one of the world's most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you'll join a team that does the right thing.Whilst you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice.We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance.ABOUT CAPGEMINICapgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.
At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose.YOUR ROLEWe are looking for an experienced ServiceNow Architect to join our growing Employee Experience and HR practice. This role sits at the intersection of technology leadership, client advisory and delivery ownership, helping organisations transform their employee and enterprise service experiences.You will play a pivotal role in shaping ServiceNow platform strategies, leading end-to-end implementations, and driving high-quality solution design across large-scale transformation programmes.This is an opportunity to develop from a ServiceNow architect, into a strategic technology leadership role, working with global clients while building your reputation within a leading consulting and transformation organisation.Solution & Architecture LeadershipOwn the end-to-end architecture and solution design for ServiceNow implementationsProduce and maintain technical design documentation, ensuring alignment with client requirements and platform best practicesEngagement & Delivery OwnershipLead end-to-end engagements, including delivery governance and stakeholder managementOversee delivery teams while not being directly responsible for configuration or developmentClient advisory and strategyDefine ServiceNow platform strategies and roadmaps for customersAct as a technology advisor, guiding; customer leadership teams, programme stakeholders and delivery teamsLiaise with ServiceNow representatives and ecosystem partnersBusiness developmentLead responses to RFPs and RFIs, drive proposal development and deliver winning client presentationsWhat makes this role uniqueOpportunity to lead high-impact transformation programmes across global enterprisesBlend of architecture, advisory, and delivery leadershipA clear pathway into senior technology leadership and sector ownershipWork within Capgemini's strong ServiceNow ecosystem and partnershipsYOUR PROFILEEssential experience & certificationsServiceNow certifications at minimum; Certified System Administrator, CIS ITSM, CIS HRSD, CTA / CMA (beneficial)Proven experience working on:o At least one large global / international ServiceNow implementation, ORo Multiple end-to-end smaller ServiceNow deploymentsDeep technical expertise in the ServiceNow platform, across architecture and solution design.Be able to articulate and demonstrate ServiceNow HR / AI features to our customers.Key traits and capabilitiesStrong understanding of how technology decisions impact; user experience, operating models, ways of working and transformation delivery (programme and project level)Ability to operate as a trusted advisor to senior stakeholdersA real desire to transition from hands-on technical delivery into technology leadership and engagement ownershipHas strong technical foundations but is moving into (or already in) an architect / leadership roleEnjoys engaging with clients, shaping solutions, and influencing strategyIs motivated to build a reputation as a trusted technology leader within a sectorWHAT YOU'LL LOVE ABOUT WORKING HERE:You will be part of the Employee Experience & HR team, which has a collaborative culture. You will work with a diverse group of talented professionals who are passionate about HR, technology, Employee Experience, AI, and dedicated to delivering exceptional solutions to diverse clients. A team that thrives on creativity and innovation, constantly pushing the boundaries of what's possible.We are delighted to have received the "Glassdoor Best Places to work UK' accolade for 5 consecutive years, to see what it's like to work at Capgemini Invent, visit our Glassdoor pageNEED TO KNOWAt Capgemini we don't just believe in Diversity & Inclusion, we actively go out to making it a working reality. Driven by our core values and Active Inclusion Campaign, we build environments where you can bring you whole self to work.We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements.Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy.We are a Disability Confident Employer Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:Declare they have a disability, andMeet the minimum essential criteria for the role.Please opt in during the application process.CSRWe're also focused on using tech to have a positive social impact. So, we're working to reduce our own carbon footprint and improve everyone's access to a digital world. It's something we're really serious about. In fact, we were even named as one of the world's most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you'll join a team that does the right thing.Whilst you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice.We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance.ABOUT CAPGEMINICapgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.
Jul 17, 2026
Full time
At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose.YOUR ROLEWe are looking for an experienced ServiceNow Architect to join our growing Employee Experience and HR practice. This role sits at the intersection of technology leadership, client advisory and delivery ownership, helping organisations transform their employee and enterprise service experiences.You will play a pivotal role in shaping ServiceNow platform strategies, leading end-to-end implementations, and driving high-quality solution design across large-scale transformation programmes.This is an opportunity to develop from a ServiceNow architect, into a strategic technology leadership role, working with global clients while building your reputation within a leading consulting and transformation organisation.Solution & Architecture LeadershipOwn the end-to-end architecture and solution design for ServiceNow implementationsProduce and maintain technical design documentation, ensuring alignment with client requirements and platform best practicesEngagement & Delivery OwnershipLead end-to-end engagements, including delivery governance and stakeholder managementOversee delivery teams while not being directly responsible for configuration or developmentClient advisory and strategyDefine ServiceNow platform strategies and roadmaps for customersAct as a technology advisor, guiding; customer leadership teams, programme stakeholders and delivery teamsLiaise with ServiceNow representatives and ecosystem partnersBusiness developmentLead responses to RFPs and RFIs, drive proposal development and deliver winning client presentationsWhat makes this role uniqueOpportunity to lead high-impact transformation programmes across global enterprisesBlend of architecture, advisory, and delivery leadershipA clear pathway into senior technology leadership and sector ownershipWork within Capgemini's strong ServiceNow ecosystem and partnershipsYOUR PROFILEEssential experience & certificationsServiceNow certifications at minimum; Certified System Administrator, CIS ITSM, CIS HRSD, CTA / CMA (beneficial)Proven experience working on:o At least one large global / international ServiceNow implementation, ORo Multiple end-to-end smaller ServiceNow deploymentsDeep technical expertise in the ServiceNow platform, across architecture and solution design.Be able to articulate and demonstrate ServiceNow HR / AI features to our customers.Key traits and capabilitiesStrong understanding of how technology decisions impact; user experience, operating models, ways of working and transformation delivery (programme and project level)Ability to operate as a trusted advisor to senior stakeholdersA real desire to transition from hands-on technical delivery into technology leadership and engagement ownershipHas strong technical foundations but is moving into (or already in) an architect / leadership roleEnjoys engaging with clients, shaping solutions, and influencing strategyIs motivated to build a reputation as a trusted technology leader within a sectorWHAT YOU'LL LOVE ABOUT WORKING HERE:You will be part of the Employee Experience & HR team, which has a collaborative culture. You will work with a diverse group of talented professionals who are passionate about HR, technology, Employee Experience, AI, and dedicated to delivering exceptional solutions to diverse clients. A team that thrives on creativity and innovation, constantly pushing the boundaries of what's possible.We are delighted to have received the "Glassdoor Best Places to work UK' accolade for 5 consecutive years, to see what it's like to work at Capgemini Invent, visit our Glassdoor pageNEED TO KNOWAt Capgemini we don't just believe in Diversity & Inclusion, we actively go out to making it a working reality. Driven by our core values and Active Inclusion Campaign, we build environments where you can bring you whole self to work.We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements.Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy.We are a Disability Confident Employer Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:Declare they have a disability, andMeet the minimum essential criteria for the role.Please opt in during the application process.CSRWe're also focused on using tech to have a positive social impact. So, we're working to reduce our own carbon footprint and improve everyone's access to a digital world. It's something we're really serious about. In fact, we were even named as one of the world's most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you'll join a team that does the right thing.Whilst you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice.We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance.ABOUT CAPGEMINICapgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.
ServiceNow HRSD Business Analyst Hybrid - UK-wise, with monthly travel plus client travel Up to £75k + bonus. If you have some ServiceNow experience, but not extensive, still send your CV in as there may be junior vacancies upcoming I'm working with a client who are growing out their ServiceNow HR capability and looking for a Business Analyst who knows their way around HRSD. This would suit someone who enjoys the people/process side of ServiceNow just as much as the platform itself. Someone who can sit with HR teams, understand what's not working, ask the right questions, and then turn all of that into clear requirements, user stories and practical outcomes for the delivery team. It's not a hands-on development role, so you won't be expected to be the person building everything in the background. You'll be much closer to the customer than that - running workshops, mapping processes, shaping requirements, supporting playbacks, working with technical teams and making sure the solution actually solves the problem it set out to fix. The work will sit across ServiceNow HRSD, so things like HR case management, employee portals, HR knowledge, service catalogues, employee journeys, workflows and wider employee experience improvements. You'll be involved across the delivery lifecycle too, from early discovery and design through to testing, rollout, change activity and hypercare. There's also a consulting angle to this one, which is what makes it a bit more interesting. You'll get exposure to proposals, RFPs, client presentations and the journey from early sales conversations into actual delivery. So if you're a ServiceNow BA who wants to keep moving towards advisory work rather than being boxed into pure delivery admin, this is a strong route to do that. You'll need: ServiceNow Business Analyst, Functional Consultant or similar experience Good working knowledge of ServiceNow HRSD CIS HRSD certification Experience writing user stories, acceptance criteria and process documentation Confidence working with HR stakeholders, technical teams and delivery teams A decent understanding of HR operations and the employee lifecycle Experience on either a larger ServiceNow programme or a few smaller end-to-end deployments CSA, CIS ITSM, Agile, SAFe or project delivery experience would be useful, but the main thing is that you understand how HR teams work, how ServiceNow HRSD improves that experience, and how to translate business problems into something clear and deliverable. This is a good move for someone who wants more than just sitting in workshops and taking notes. You'll be around proper HR transformation work, good ServiceNow people, and customers who are genuinely trying to improve the employee experience rather than just chucking another system in for the sake of it. If you're a ServiceNow BA with HRSD experience and you want something with a bit more variety, more customer exposure and a clear path into more senior consulting work, this is well worth a chat. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Jul 17, 2026
Full time
ServiceNow HRSD Business Analyst Hybrid - UK-wise, with monthly travel plus client travel Up to £75k + bonus. If you have some ServiceNow experience, but not extensive, still send your CV in as there may be junior vacancies upcoming I'm working with a client who are growing out their ServiceNow HR capability and looking for a Business Analyst who knows their way around HRSD. This would suit someone who enjoys the people/process side of ServiceNow just as much as the platform itself. Someone who can sit with HR teams, understand what's not working, ask the right questions, and then turn all of that into clear requirements, user stories and practical outcomes for the delivery team. It's not a hands-on development role, so you won't be expected to be the person building everything in the background. You'll be much closer to the customer than that - running workshops, mapping processes, shaping requirements, supporting playbacks, working with technical teams and making sure the solution actually solves the problem it set out to fix. The work will sit across ServiceNow HRSD, so things like HR case management, employee portals, HR knowledge, service catalogues, employee journeys, workflows and wider employee experience improvements. You'll be involved across the delivery lifecycle too, from early discovery and design through to testing, rollout, change activity and hypercare. There's also a consulting angle to this one, which is what makes it a bit more interesting. You'll get exposure to proposals, RFPs, client presentations and the journey from early sales conversations into actual delivery. So if you're a ServiceNow BA who wants to keep moving towards advisory work rather than being boxed into pure delivery admin, this is a strong route to do that. You'll need: ServiceNow Business Analyst, Functional Consultant or similar experience Good working knowledge of ServiceNow HRSD CIS HRSD certification Experience writing user stories, acceptance criteria and process documentation Confidence working with HR stakeholders, technical teams and delivery teams A decent understanding of HR operations and the employee lifecycle Experience on either a larger ServiceNow programme or a few smaller end-to-end deployments CSA, CIS ITSM, Agile, SAFe or project delivery experience would be useful, but the main thing is that you understand how HR teams work, how ServiceNow HRSD improves that experience, and how to translate business problems into something clear and deliverable. This is a good move for someone who wants more than just sitting in workshops and taking notes. You'll be around proper HR transformation work, good ServiceNow people, and customers who are genuinely trying to improve the employee experience rather than just chucking another system in for the sake of it. If you're a ServiceNow BA with HRSD experience and you want something with a bit more variety, more customer exposure and a clear path into more senior consulting work, this is well worth a chat. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose.YOUR ROLEWe are looking for an SC cleared, experienced ServiceNow HR Business Analyst to join our growing Employee Experience and HR practice with a focus on the UK public sector. This role supports the design and delivery of HR Service Delivery solutions on the ServiceNow platform, helping organisations improve HR operations, streamline workflows and enhance employee experiences.You will work closely with business stakeholders, delivery teams and customer representatives to capture requirements, map processes and support the delivery of ServiceNow HRSD capabilities such as case management, employee portals, knowledge management and HR services.This is not a hands-on configuration or development role. Instead, you will act as an advisor and bridge between the customer and delivery teams, helping translate business needs into clear requirements, user stories, process designs and functional outcomes.This is an opportunity to develop your ServiceNow, HR transformation and consulting skills while contributing to meaningful technology-enabled change programmes.What you will be responsible for:HR process and requirements analysisSupport the definition, analysis and documentation of business requirements for ServiceNow HRSD solutions.Partner with HR teams to understand existing processes, pain points and improvement opportunities.Help map current-state and future-state HR processes, identifying opportunities to simplify and improve the employee experience.Translate business requirements into clear user stories, acceptance criteria, functional specifications and process documentation.ServiceNow implementation delivery supportSupport the delivery of platform capabilities and features (you will not be required to configure or develop in the platform but should be able to demo or walk through deliverables to customers).Work with technical teams to ensure requirements are understood and delivered in line with agreed outcomes.Support customer workshops, playback sessions and requirements validation activities.Contribute to workflow diagrams, functional designs and business process documentation.Work collaboratively with architects, consultants, developers, testers and change and enablement teams throughout implementations.Customer and delivery team interfaceDefine ServiceNow platform strategies and roadmaps for customersAct as a technology advisor, guiding; customer leadership teams, programme stakeholders and delivery teamsLiaise with ServiceNow representatives and ecosystem partnersBusiness developmentContribute to responses to RFPs and RFIs, assist with proposal development and be prepared to support winning client presentationsWhat makes this role uniqueOpportunity to develop your skills in a growing globally recognised HR Transformation organisationA clear pathway into more senior ServiceNow and customer advisory rolesWork within Capgemini's strong ServiceNow ecosystem and partnershipsExposure to global deals and opportunities across the full sales to delivery lifecycleYOUR PROFILEEssential experience & certifications:Existing SC Clearance or eligibility - UK National with 5 years of continuous residenceServiceNow certifications at minimum: CIS HRSD with demonstrable experienceBeneficial certifications; ServiceNow Certified System Administrator, CIS ITSMProven experience working on:o At least one large global / international ServiceNow implementation, ORo Multiple end-to-end smaller ServiceNow deployments focussing on key employee 'moments that matter'A strong understanding of HR operations, the employee lifecycle and how HR services are delivered across an organisation.Knowledge of ServiceNow HRSD, including core capabilities such as HR case management, employee service centre, HR knowledge management, the HR service catalogue, employee journeys, workbooks and flows.Familiarity with the sales to delivery journey, including how client opportunities move from initial pursuit or proposal into mobilisation and implementation.Understanding of how HR connects with other business functions such as IT, Procurement and Finance.Be able to articulate and demonstrate ServiceNow HR / AI features to our customers.Key traits and capabilities:Strong analytical thinking and problem-solving skills.Effective communication and stakeholder engagement skills.Ability to work as an interface between business stakeholders, customer teams and technical delivery teams.A practical understanding of the technology delivery lifecycle, including discovery and requirements gathering, solution design, testing, rollout, change management, hypercare and continuous improvement.Familiarity with Agile ways of working.(Nice to have) Demonstrable experience supporting project management activities or working within delivery frameworks such as SAFe, Agile or PMP-led environments.Understands HR processes and is interested in how technology improves employee experiences.Enjoys working with stakeholders to understand problems, capture requirements and shape practical solutions.Can bridge the gap between business teams and technical delivery teams.Is curious about the ServiceNow platform and its wider ecosystem.Is comfortable supporting proposals, workshops, testing, rollout and change activities.Wants to further a career in ServiceNow HRSD, business analysis and technology-enabled transformation.WHAT YOU'LL LOVE ABOUT WORKING HERE:You will be part of the Employee Experience & HR team, which has a collaborative culture. You will work with a diverse group of talented professionals who are passionate about HR, technology, Employee Experience, AI, and dedicated to delivering exceptional solutions to diverse clients. A team that thrives on creativity and innovation, constantly pushing the boundaries of what's possible.We are delighted to have received the "Glassdoor Best Places to work UK' accolade for 5 consecutive years, to see what it's like to work at Capgemini Invent, visit our Glassdoor page.NEED TO KNOWAt Capgemini we don't just believe in inclusion, we actively go out to making it a working reality. Driven by our core values and Inclusive Futures for All campaign, we build environments where you can bring you whole self to work.We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements.Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy.CSRWe're also focused on using tech to have a positive social impact. So, we're working to reduce our own carbon footprint and improve everyone's access to a digital world. It's something we're really serious about. In fact, we were even named as one of the world's most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you'll join a team that does the right thing.Whilst you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice.We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance.ABOUT CAPGEMINICapgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 350,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.
Jul 16, 2026
Full time
At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose.YOUR ROLEWe are looking for an SC cleared, experienced ServiceNow HR Business Analyst to join our growing Employee Experience and HR practice with a focus on the UK public sector. This role supports the design and delivery of HR Service Delivery solutions on the ServiceNow platform, helping organisations improve HR operations, streamline workflows and enhance employee experiences.You will work closely with business stakeholders, delivery teams and customer representatives to capture requirements, map processes and support the delivery of ServiceNow HRSD capabilities such as case management, employee portals, knowledge management and HR services.This is not a hands-on configuration or development role. Instead, you will act as an advisor and bridge between the customer and delivery teams, helping translate business needs into clear requirements, user stories, process designs and functional outcomes.This is an opportunity to develop your ServiceNow, HR transformation and consulting skills while contributing to meaningful technology-enabled change programmes.What you will be responsible for:HR process and requirements analysisSupport the definition, analysis and documentation of business requirements for ServiceNow HRSD solutions.Partner with HR teams to understand existing processes, pain points and improvement opportunities.Help map current-state and future-state HR processes, identifying opportunities to simplify and improve the employee experience.Translate business requirements into clear user stories, acceptance criteria, functional specifications and process documentation.ServiceNow implementation delivery supportSupport the delivery of platform capabilities and features (you will not be required to configure or develop in the platform but should be able to demo or walk through deliverables to customers).Work with technical teams to ensure requirements are understood and delivered in line with agreed outcomes.Support customer workshops, playback sessions and requirements validation activities.Contribute to workflow diagrams, functional designs and business process documentation.Work collaboratively with architects, consultants, developers, testers and change and enablement teams throughout implementations.Customer and delivery team interfaceDefine ServiceNow platform strategies and roadmaps for customersAct as a technology advisor, guiding; customer leadership teams, programme stakeholders and delivery teamsLiaise with ServiceNow representatives and ecosystem partnersBusiness developmentContribute to responses to RFPs and RFIs, assist with proposal development and be prepared to support winning client presentationsWhat makes this role uniqueOpportunity to develop your skills in a growing globally recognised HR Transformation organisationA clear pathway into more senior ServiceNow and customer advisory rolesWork within Capgemini's strong ServiceNow ecosystem and partnershipsExposure to global deals and opportunities across the full sales to delivery lifecycleYOUR PROFILEEssential experience & certifications:Existing SC Clearance or eligibility - UK National with 5 years of continuous residenceServiceNow certifications at minimum: CIS HRSD with demonstrable experienceBeneficial certifications; ServiceNow Certified System Administrator, CIS ITSMProven experience working on:o At least one large global / international ServiceNow implementation, ORo Multiple end-to-end smaller ServiceNow deployments focussing on key employee 'moments that matter'A strong understanding of HR operations, the employee lifecycle and how HR services are delivered across an organisation.Knowledge of ServiceNow HRSD, including core capabilities such as HR case management, employee service centre, HR knowledge management, the HR service catalogue, employee journeys, workbooks and flows.Familiarity with the sales to delivery journey, including how client opportunities move from initial pursuit or proposal into mobilisation and implementation.Understanding of how HR connects with other business functions such as IT, Procurement and Finance.Be able to articulate and demonstrate ServiceNow HR / AI features to our customers.Key traits and capabilities:Strong analytical thinking and problem-solving skills.Effective communication and stakeholder engagement skills.Ability to work as an interface between business stakeholders, customer teams and technical delivery teams.A practical understanding of the technology delivery lifecycle, including discovery and requirements gathering, solution design, testing, rollout, change management, hypercare and continuous improvement.Familiarity with Agile ways of working.(Nice to have) Demonstrable experience supporting project management activities or working within delivery frameworks such as SAFe, Agile or PMP-led environments.Understands HR processes and is interested in how technology improves employee experiences.Enjoys working with stakeholders to understand problems, capture requirements and shape practical solutions.Can bridge the gap between business teams and technical delivery teams.Is curious about the ServiceNow platform and its wider ecosystem.Is comfortable supporting proposals, workshops, testing, rollout and change activities.Wants to further a career in ServiceNow HRSD, business analysis and technology-enabled transformation.WHAT YOU'LL LOVE ABOUT WORKING HERE:You will be part of the Employee Experience & HR team, which has a collaborative culture. You will work with a diverse group of talented professionals who are passionate about HR, technology, Employee Experience, AI, and dedicated to delivering exceptional solutions to diverse clients. A team that thrives on creativity and innovation, constantly pushing the boundaries of what's possible.We are delighted to have received the "Glassdoor Best Places to work UK' accolade for 5 consecutive years, to see what it's like to work at Capgemini Invent, visit our Glassdoor page.NEED TO KNOWAt Capgemini we don't just believe in inclusion, we actively go out to making it a working reality. Driven by our core values and Inclusive Futures for All campaign, we build environments where you can bring you whole self to work.We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements.Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy.CSRWe're also focused on using tech to have a positive social impact. So, we're working to reduce our own carbon footprint and improve everyone's access to a digital world. It's something we're really serious about. In fact, we were even named as one of the world's most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you'll join a team that does the right thing.Whilst you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice.We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance.ABOUT CAPGEMINICapgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 350,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.
hackajob is collaborating with Atos to connect them with exceptional professionals for this role. About Atos Group Atos Group is a global leader in digital transformation with c. 63,000 employees and annual revenue of c. €8 billion, operating in 61 countries under two brands - Atos for services and Eviden for products. European number one in cybersecurity, cloud and high performance computing, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos Group is the brand under which Atos SE (Societas Europaea) operates. Atos SE is listed on Euronext Paris. The purpose of Atos Group is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space. About Atos Amplify We partner with business leaders to amplify impact and deliver measurable business outcomes with resilience and certainty - leveraging human experience, AI -powered insights, and deep industry expertise. Our consulting and advisory services support our customers confidently navigate a digital transformation journey to embrace a digital future beyond technology - delivering measurable value, operational efficiency that drives ROI and long-term impact. Where purpose meets career Join a high-impact Organisational Change Management team that drives real business outcomes by guiding organisations through complex transformation journeys. We help clients move from current state to future success through a structured, people-focused approach. Be part of a dynamic, multi-disciplinary and MCA award-winning team, working on challenging projects across both private and public sectors. You will gain exposure to diverse, high-value engagements while solving meaningful client problems. Grow with us. We invest in your development through continuous training, hands-on experience, and dedicated team support. Whether your goal is to step into leadership or deepen your expertise, you will have the tools and opportunities to build a rewarding career. Location UK-based (may require specific UK/domestic travel) The Opportunity We are hiring a talented Organisational Change Consultant to join our team. This role requires candidates to be eligible for SC-level security clearance. About the Role This position requires hands-on experience delivering people-focused change within digital, AI, and business transformation programmes. The successful candidate will understand how organisations are responding to the digital and AI agenda, and the implications for workforce, roles, and operating models. Key Responsibilities Strategic Planning for Change: Develop a case for change, agree on the future state, and evaluate client readiness for change. Mobilising and Driving Adoption of New Technologies: Establish a change network, engage senior sponsors in advocacy for the change, manage stakeholder resistance, and deliver communications and engagement strategies and plans. Delivering Change: Identify, address, and rectify issues related to user adoption of technology. Organisational Design: Support the alignment of organisational structures, develop roles and responsibilities, and workforce planning. Client Engagement: Work autonomously with clients to understand their needs, develop tailored change management strategies, and ensure successful implementation. Project Leadership: Lead change management projects from inception to completion, ensuring milestones are met and deliverables are achieved. Training and Development: Design and deliver training programs to support change initiatives and enhance client capabilities. Continuous Improvement: Identify opportunities for process improvements and implement best practices in change management. Preferred Qualifications Master's or bachelor's degree (or equivalent) in a relevant subject area. Experience in the Consulting sector and in roles specifically supporting or managing change. Experience with collaboration tools and digital platforms (such as MS O365, SAP, ServiceNow, and Salesforce). Ability and willingness to rapidly develop skills while operating in a fast-paced environment. Nice to have: Fluency in a second European language such as French, German, or Spanish. Benefits Pension Scheme - contributions matched up to 10% Private medical cover Income Protection Life Assurance 25 days paid leave + National Holidays Flex benefits program! Contact Information Don't hesitate to contact our TA Specialist, for more information! As a Disability Confident employer, we aim to ensure that people with disabilities who meet the minimum criteria for this position will be offered an interview. We are committed to making reasonable adjustments and changes as needed to the application and assessment process to remove or reduce any disadvantage associated with a person's disability. We are a care leaver friendly employer, if you require additional support with your application, please contact our Recruiter Mihaela Perelighin on LinkedIn or send an email to our dedicated mailbox - Let's grow together! Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all. Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment. Choose your future. Choose Atos.
Jul 16, 2026
Full time
hackajob is collaborating with Atos to connect them with exceptional professionals for this role. About Atos Group Atos Group is a global leader in digital transformation with c. 63,000 employees and annual revenue of c. €8 billion, operating in 61 countries under two brands - Atos for services and Eviden for products. European number one in cybersecurity, cloud and high performance computing, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos Group is the brand under which Atos SE (Societas Europaea) operates. Atos SE is listed on Euronext Paris. The purpose of Atos Group is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space. About Atos Amplify We partner with business leaders to amplify impact and deliver measurable business outcomes with resilience and certainty - leveraging human experience, AI -powered insights, and deep industry expertise. Our consulting and advisory services support our customers confidently navigate a digital transformation journey to embrace a digital future beyond technology - delivering measurable value, operational efficiency that drives ROI and long-term impact. Where purpose meets career Join a high-impact Organisational Change Management team that drives real business outcomes by guiding organisations through complex transformation journeys. We help clients move from current state to future success through a structured, people-focused approach. Be part of a dynamic, multi-disciplinary and MCA award-winning team, working on challenging projects across both private and public sectors. You will gain exposure to diverse, high-value engagements while solving meaningful client problems. Grow with us. We invest in your development through continuous training, hands-on experience, and dedicated team support. Whether your goal is to step into leadership or deepen your expertise, you will have the tools and opportunities to build a rewarding career. Location UK-based (may require specific UK/domestic travel) The Opportunity We are hiring a talented Organisational Change Consultant to join our team. This role requires candidates to be eligible for SC-level security clearance. About the Role This position requires hands-on experience delivering people-focused change within digital, AI, and business transformation programmes. The successful candidate will understand how organisations are responding to the digital and AI agenda, and the implications for workforce, roles, and operating models. Key Responsibilities Strategic Planning for Change: Develop a case for change, agree on the future state, and evaluate client readiness for change. Mobilising and Driving Adoption of New Technologies: Establish a change network, engage senior sponsors in advocacy for the change, manage stakeholder resistance, and deliver communications and engagement strategies and plans. Delivering Change: Identify, address, and rectify issues related to user adoption of technology. Organisational Design: Support the alignment of organisational structures, develop roles and responsibilities, and workforce planning. Client Engagement: Work autonomously with clients to understand their needs, develop tailored change management strategies, and ensure successful implementation. Project Leadership: Lead change management projects from inception to completion, ensuring milestones are met and deliverables are achieved. Training and Development: Design and deliver training programs to support change initiatives and enhance client capabilities. Continuous Improvement: Identify opportunities for process improvements and implement best practices in change management. Preferred Qualifications Master's or bachelor's degree (or equivalent) in a relevant subject area. Experience in the Consulting sector and in roles specifically supporting or managing change. Experience with collaboration tools and digital platforms (such as MS O365, SAP, ServiceNow, and Salesforce). Ability and willingness to rapidly develop skills while operating in a fast-paced environment. Nice to have: Fluency in a second European language such as French, German, or Spanish. Benefits Pension Scheme - contributions matched up to 10% Private medical cover Income Protection Life Assurance 25 days paid leave + National Holidays Flex benefits program! Contact Information Don't hesitate to contact our TA Specialist, for more information! As a Disability Confident employer, we aim to ensure that people with disabilities who meet the minimum criteria for this position will be offered an interview. We are committed to making reasonable adjustments and changes as needed to the application and assessment process to remove or reduce any disadvantage associated with a person's disability. We are a care leaver friendly employer, if you require additional support with your application, please contact our Recruiter Mihaela Perelighin on LinkedIn or send an email to our dedicated mailbox - Let's grow together! Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all. Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment. Choose your future. Choose Atos.
hackajob is collaborating with DXC Technology to connect them with exceptional professionals for this role. Job Description: Strengthen and lead our team as our ServiceNow Solution Architect Create meaningful solutions. Build trusted relationships. Shape the future of ServiceNow delivery. Location: This role offers flexibility, with the ability to work from home alongside travel to client locations for meetings, workshops, or periods of on site delivery when required. We would like candidates to not live too far from a DXC office as we would need you to have a base location of one of these 4 offices, your choice: London, Farnborough, Newcastle upon Tyne, or Erskine (Glasgow) Vetting: Requires eligibility for security clearance and be a sole UK national. As a ServiceNow Solution Architect , you will play a pivotal role in shaping thoughtful, high quality ServiceNow solutions that truly make a difference for our clients. You'll lead scoping, design, development, and implementation activities across diverse client engagements, working in close partnership with delivery teams and stakeholders to create solutions that are not only technically excellent, but also practical, sustainable, and valued by the people who use them. You will take the time to understand client needs deeply, translating business goals into elegant technical designs that follow industry best practices. Collaborating closely with engagement leads, project managers, business analysts, developers, and testers, you'll guide solutions from concept through delivery and beyond-ensuring quality, reducing risk, and supporting long term success. This role is ideal for someone who enjoys mentoring others, values collaboration, and takes pride in building trusting relationships while delivering outstanding outcomes. What you'll be doing Lead and support the technical delivery of ServiceNow projects, creating solutions that are robust, user centred, and future ready Shape and define technical and architectural designs , balancing innovation with practicality Provide supportive technical leadership , mentoring junior architects and working collaboratively with onshore and offshore teams Create and deliver engaging, accessible solution demonstrations that clearly show value to clients Design and implement integrations between ServiceNow and client IT and business systems Partner with development teams to thoughtfully resolve complex challenges across all stages of delivery Continually grow your knowledge of the ServiceNow platform through certifications, learning sessions, communities, and shared experiences Build strong, long lasting relationships with clients and colleagues, strengthening DXC's reputation as a trusted advisor Collaborate within DXC's global ServiceNow community , sharing knowledge and helping others succeed Contribute ideas and expertise to the evolution of DXC's ServiceNow product roadmap Ensure solution designs align with DXC architecture standards and frameworks , while remaining flexible to client needs Be an active, engaged member of the wider DXC community, building your internal network and sharing best practices What We're Looking for: Proven experience in consulting or professional services , delivering complex technical solutions A track record of successfully delivering ServiceNow projects as a Solution Architect, on time and within budget Certified ServiceNow System Administrator Certified Implementation Specialist in at least one ServiceNow product suite ITIL Foundation certification (v3 or v4) Strong hands on experience with ServiceNow scripting and configuration, including JavaScript, CSS, AngularJS, Flows, Business Rules, Client Scripts, UI Actions, Widgets, and UI Pages A solid understanding of ServiceNow integrations , including Integration Hub, SSO, Web Services, LDAP, JDBC, and related technologies Experience working within complex client environments , adapting thoughtfully to differing needs and constraints Knowledge of common business analysis techniques and delivery approaches Experience with agile and traditional delivery methodologies A communication style that is open, clear, and authentic , helping to build alignment and trust with stakeholders A collaborative mindset, with the confidence to influence while valuing different perspectives Resilience and determination, approaching challenges with curiosity and a solutions focused attitude A genuine commitment to continuous learning and personal development Experience with business solutions , particularly within CSDM / CMDB Strong relationship building skills and the ability to create and sustain professional networks Willingness to travel when needed to support clients and teams About DXC DXC Technology creates new possibilities for technology to have a meaningful impact on people, businesses, governments, and society. DXC brings together a portfolio that spans software, services, and IT infrastructure to serve more than 1 billion customers in over 70 countries on six continents. DXC invents, engineers, and delivers technology solutions that drive business value, create social value, and improve the lives of our clients. We help customers build IT investment strategies that support transformation and the ability to deliver on business goals. What we offer: You will be joining one of the leading ServiceNow partners who strive to maintain the highest levels of attainment in ServiceNow. As such you will receive regular training and development opportunities and ability to achieve certifications to aid your personal development. You will be joining a supportive and friendly team of consultants who share ideas, knowledge and creativity to ensure everyone succeeds in the provision of high quality, leading edge ServiceNow solutions As part of our competitive remuneration package, flexible benefits are available. There is an option to "flex up and down" on specific benefits, for example buy or sell annual leave, Private Medical Benefit, Dental and Travel Insurance You will also have access to 'Perks at Work', a discount store to purchase gift cards at reduced rates and get discounts on holidays, restaurants, activities, groceries and more Our Commitment to You DXC Technology is committed to building diverse, inclusive teams. We welcome applications from all backgrounds and particularly encourage interest from women, underrepresented groups, and neurodivergent candidates. We offer reasonable adjustments throughout the hiring process and are dedicated to creating a supportive, accessible environment for everyone. What's Next If this sounds like a role where you could do your best work, we'd love to hear from you -please apply and start the conversation with us. At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .
Jul 16, 2026
Full time
hackajob is collaborating with DXC Technology to connect them with exceptional professionals for this role. Job Description: Strengthen and lead our team as our ServiceNow Solution Architect Create meaningful solutions. Build trusted relationships. Shape the future of ServiceNow delivery. Location: This role offers flexibility, with the ability to work from home alongside travel to client locations for meetings, workshops, or periods of on site delivery when required. We would like candidates to not live too far from a DXC office as we would need you to have a base location of one of these 4 offices, your choice: London, Farnborough, Newcastle upon Tyne, or Erskine (Glasgow) Vetting: Requires eligibility for security clearance and be a sole UK national. As a ServiceNow Solution Architect , you will play a pivotal role in shaping thoughtful, high quality ServiceNow solutions that truly make a difference for our clients. You'll lead scoping, design, development, and implementation activities across diverse client engagements, working in close partnership with delivery teams and stakeholders to create solutions that are not only technically excellent, but also practical, sustainable, and valued by the people who use them. You will take the time to understand client needs deeply, translating business goals into elegant technical designs that follow industry best practices. Collaborating closely with engagement leads, project managers, business analysts, developers, and testers, you'll guide solutions from concept through delivery and beyond-ensuring quality, reducing risk, and supporting long term success. This role is ideal for someone who enjoys mentoring others, values collaboration, and takes pride in building trusting relationships while delivering outstanding outcomes. What you'll be doing Lead and support the technical delivery of ServiceNow projects, creating solutions that are robust, user centred, and future ready Shape and define technical and architectural designs , balancing innovation with practicality Provide supportive technical leadership , mentoring junior architects and working collaboratively with onshore and offshore teams Create and deliver engaging, accessible solution demonstrations that clearly show value to clients Design and implement integrations between ServiceNow and client IT and business systems Partner with development teams to thoughtfully resolve complex challenges across all stages of delivery Continually grow your knowledge of the ServiceNow platform through certifications, learning sessions, communities, and shared experiences Build strong, long lasting relationships with clients and colleagues, strengthening DXC's reputation as a trusted advisor Collaborate within DXC's global ServiceNow community , sharing knowledge and helping others succeed Contribute ideas and expertise to the evolution of DXC's ServiceNow product roadmap Ensure solution designs align with DXC architecture standards and frameworks , while remaining flexible to client needs Be an active, engaged member of the wider DXC community, building your internal network and sharing best practices What We're Looking for: Proven experience in consulting or professional services , delivering complex technical solutions A track record of successfully delivering ServiceNow projects as a Solution Architect, on time and within budget Certified ServiceNow System Administrator Certified Implementation Specialist in at least one ServiceNow product suite ITIL Foundation certification (v3 or v4) Strong hands on experience with ServiceNow scripting and configuration, including JavaScript, CSS, AngularJS, Flows, Business Rules, Client Scripts, UI Actions, Widgets, and UI Pages A solid understanding of ServiceNow integrations , including Integration Hub, SSO, Web Services, LDAP, JDBC, and related technologies Experience working within complex client environments , adapting thoughtfully to differing needs and constraints Knowledge of common business analysis techniques and delivery approaches Experience with agile and traditional delivery methodologies A communication style that is open, clear, and authentic , helping to build alignment and trust with stakeholders A collaborative mindset, with the confidence to influence while valuing different perspectives Resilience and determination, approaching challenges with curiosity and a solutions focused attitude A genuine commitment to continuous learning and personal development Experience with business solutions , particularly within CSDM / CMDB Strong relationship building skills and the ability to create and sustain professional networks Willingness to travel when needed to support clients and teams About DXC DXC Technology creates new possibilities for technology to have a meaningful impact on people, businesses, governments, and society. DXC brings together a portfolio that spans software, services, and IT infrastructure to serve more than 1 billion customers in over 70 countries on six continents. DXC invents, engineers, and delivers technology solutions that drive business value, create social value, and improve the lives of our clients. We help customers build IT investment strategies that support transformation and the ability to deliver on business goals. What we offer: You will be joining one of the leading ServiceNow partners who strive to maintain the highest levels of attainment in ServiceNow. As such you will receive regular training and development opportunities and ability to achieve certifications to aid your personal development. You will be joining a supportive and friendly team of consultants who share ideas, knowledge and creativity to ensure everyone succeeds in the provision of high quality, leading edge ServiceNow solutions As part of our competitive remuneration package, flexible benefits are available. There is an option to "flex up and down" on specific benefits, for example buy or sell annual leave, Private Medical Benefit, Dental and Travel Insurance You will also have access to 'Perks at Work', a discount store to purchase gift cards at reduced rates and get discounts on holidays, restaurants, activities, groceries and more Our Commitment to You DXC Technology is committed to building diverse, inclusive teams. We welcome applications from all backgrounds and particularly encourage interest from women, underrepresented groups, and neurodivergent candidates. We offer reasonable adjustments throughout the hiring process and are dedicated to creating a supportive, accessible environment for everyone. What's Next If this sounds like a role where you could do your best work, we'd love to hear from you -please apply and start the conversation with us. At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .
The primary objective of this role is to lead the design and delivery of complex identity security solutions, ensuring exceptional technical outcomes for customers within Saviynt's Identity Security practice. This role focuses on designing scalable, secure, and high performing identity solutions while acting as a trusted technical authority for both customers and internal teams. The Lead Architect will own end-to-end architecture and technical delivery of Saviynt's Identity Security solutions, bridging business requirements with technical implementation, and ensuring best practices across Identity Governance and Administration (IGA) and broader Identity Security domains. What you will do Own end-to-end technical implementation of identity security solutions, ensuring successful delivery across requirements gathering, design, configuration, testing, and deployment phases to achieve rapid time to value. Lead solution design for complex Identity Governance and Administration (IGA) implementations, ensuring alignment with enterprise architecture and security best practices. Make and guide key architectural decisions, promoting design standards, integration patterns, and scalability across identity security solutions. Provide technical leadership across the full SDLC, including system analysis, design, development, testing, and deployment. Manage both technical and non-technical stakeholder communication, ensuring alignment and accountability across internal teams and customer/partner organisations. Proactively identify technical risks, dependencies, and implementation challenges, driving mitigation strategies in collaboration with stakeholders. Demonstrate thought leadership by conducting implementation reviews, performing comparative analysis of solution options, and delivering clear, strategic recommendations. Act as a trusted advisor to customers and partners, supporting identity security strategy, roadmaps, and adoption of industry best practices. Drive innovation by introducing modern design principles, emerging methodologies, and continuous improvement initiatives across implementations. Guide and mentor engineers and consultants, fostering a culture of technical excellence, continuous learning, and knowledge sharing. Support integration of identity solutions with enterprise platforms such as ERP systems, HR systems, and ITSM tools. What you bring Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. Proven experience leading and delivering complex IGA implementations, with hands on expertise in one or more leading IGA platforms. Strong consulting and advisory skills, with the ability to translate business requirements into scalable technical solutions. Deep understanding of identity governance principles, processes, and best practices within enterprise environments. Excellent communication and technical presentation skills, with the ability to influence stakeholders at all levels. Ability to lead multiple projects simultaneously while maintaining high standards of quality and delivery. Strong experience in solution architecture, including microservices, integration patterns, and enterprise system design. Strong problem solving and troubleshooting skills, with high attention to detail. Strong knowledge of SQL and ability to write complex queries. Hands on experience with Java/J2EE, REST and SOAP web services, and system integration. Solid understanding of network fundamentals, cryptography, certificates, and Unix/Linux environments, including shell scripting. Strong knowledge of identity systems such as LDAP and Active Directory, and protocols including SAML, OAuth, and SCIM. Experience integrating with enterprise and cloud platforms such as SAP, ERP systems, Workday, and ServiceNow. Experience with cloud platforms such as AWS and Azure is a plus. Required for this role Complete security & privacy literacy and awareness training during onboarding and annually thereafter. Review (initially and annually thereafter), understand, and adhere to Information Security/Privacy Policies and Procedures such as: Data Classification, Retention & Handling Policy Incident Response Policy/Procedures Business Continuity/Disaster Recovery Policy/Procedures Mobile Device Policy Account Management Policy Access Control Policy Personnel Security Policy Privacy Policy Saviynt is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Jul 14, 2026
Full time
The primary objective of this role is to lead the design and delivery of complex identity security solutions, ensuring exceptional technical outcomes for customers within Saviynt's Identity Security practice. This role focuses on designing scalable, secure, and high performing identity solutions while acting as a trusted technical authority for both customers and internal teams. The Lead Architect will own end-to-end architecture and technical delivery of Saviynt's Identity Security solutions, bridging business requirements with technical implementation, and ensuring best practices across Identity Governance and Administration (IGA) and broader Identity Security domains. What you will do Own end-to-end technical implementation of identity security solutions, ensuring successful delivery across requirements gathering, design, configuration, testing, and deployment phases to achieve rapid time to value. Lead solution design for complex Identity Governance and Administration (IGA) implementations, ensuring alignment with enterprise architecture and security best practices. Make and guide key architectural decisions, promoting design standards, integration patterns, and scalability across identity security solutions. Provide technical leadership across the full SDLC, including system analysis, design, development, testing, and deployment. Manage both technical and non-technical stakeholder communication, ensuring alignment and accountability across internal teams and customer/partner organisations. Proactively identify technical risks, dependencies, and implementation challenges, driving mitigation strategies in collaboration with stakeholders. Demonstrate thought leadership by conducting implementation reviews, performing comparative analysis of solution options, and delivering clear, strategic recommendations. Act as a trusted advisor to customers and partners, supporting identity security strategy, roadmaps, and adoption of industry best practices. Drive innovation by introducing modern design principles, emerging methodologies, and continuous improvement initiatives across implementations. Guide and mentor engineers and consultants, fostering a culture of technical excellence, continuous learning, and knowledge sharing. Support integration of identity solutions with enterprise platforms such as ERP systems, HR systems, and ITSM tools. What you bring Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. Proven experience leading and delivering complex IGA implementations, with hands on expertise in one or more leading IGA platforms. Strong consulting and advisory skills, with the ability to translate business requirements into scalable technical solutions. Deep understanding of identity governance principles, processes, and best practices within enterprise environments. Excellent communication and technical presentation skills, with the ability to influence stakeholders at all levels. Ability to lead multiple projects simultaneously while maintaining high standards of quality and delivery. Strong experience in solution architecture, including microservices, integration patterns, and enterprise system design. Strong problem solving and troubleshooting skills, with high attention to detail. Strong knowledge of SQL and ability to write complex queries. Hands on experience with Java/J2EE, REST and SOAP web services, and system integration. Solid understanding of network fundamentals, cryptography, certificates, and Unix/Linux environments, including shell scripting. Strong knowledge of identity systems such as LDAP and Active Directory, and protocols including SAML, OAuth, and SCIM. Experience integrating with enterprise and cloud platforms such as SAP, ERP systems, Workday, and ServiceNow. Experience with cloud platforms such as AWS and Azure is a plus. Required for this role Complete security & privacy literacy and awareness training during onboarding and annually thereafter. Review (initially and annually thereafter), understand, and adhere to Information Security/Privacy Policies and Procedures such as: Data Classification, Retention & Handling Policy Incident Response Policy/Procedures Business Continuity/Disaster Recovery Policy/Procedures Mobile Device Policy Account Management Policy Access Control Policy Personnel Security Policy Privacy Policy Saviynt is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Security Incident Response Engineer (ServiceNow) Contract: 6 Months (Likely Extension)Location: HybridIR35: Outside / LTD - £700PDSC Cleared / BPSSA highly reputable corporation is hiring an experienced ServiceNow Security Incident Response (SIR) Consultant to support the design, implementation and optimisation of a Security Incident Response capability for a Cyber Security Operations Centre (CSOC).This is an excellent opportunity to play a key role in enhancing cyber incident management processes, automating security workflows and integrating ServiceNow Security Operations with wider security tooling. Key Responsibilities ServiceNow SIR Workflow Design & Development Design and configure end-to-end Security Incident Response workflows. Build workflows covering incident triage, escalation, investigation and case management. Develop evidence management processes and structured incident lifecycles. Align workflows with Cyber Operations requirements, industry best practice and NCSC-aligned incident response processes. Test, refine and optimise workflows to improve operational efficiency. Essential Skills Strong experience implementing and configuring ServiceNow Security Incident Response (SIR). Expertise across ServiceNow Security Operations (SecOps). Experience integrating ServiceNow with SIEM, SOAR, and Threat Intelligence platforms. Strong knowledge of ITSM (Incident, Change and Problem Management). Experience designing and automating security workflows and incident response processes. Strong dashboard, reporting and analytics capabilities within ServiceNow. Excellent stakeholder management, documentation and knowledge transfer skills. ServiceNow SIR/SecOps certifications are desirable.This is an opportunity to work on a high-profile cyber security programme where you'll have a direct impact on strengthening incident response capability, improving automation and helping shape the future Security Operations environment.
Jul 10, 2026
Contractor
Security Incident Response Engineer (ServiceNow) Contract: 6 Months (Likely Extension)Location: HybridIR35: Outside / LTD - £700PDSC Cleared / BPSSA highly reputable corporation is hiring an experienced ServiceNow Security Incident Response (SIR) Consultant to support the design, implementation and optimisation of a Security Incident Response capability for a Cyber Security Operations Centre (CSOC).This is an excellent opportunity to play a key role in enhancing cyber incident management processes, automating security workflows and integrating ServiceNow Security Operations with wider security tooling. Key Responsibilities ServiceNow SIR Workflow Design & Development Design and configure end-to-end Security Incident Response workflows. Build workflows covering incident triage, escalation, investigation and case management. Develop evidence management processes and structured incident lifecycles. Align workflows with Cyber Operations requirements, industry best practice and NCSC-aligned incident response processes. Test, refine and optimise workflows to improve operational efficiency. Essential Skills Strong experience implementing and configuring ServiceNow Security Incident Response (SIR). Expertise across ServiceNow Security Operations (SecOps). Experience integrating ServiceNow with SIEM, SOAR, and Threat Intelligence platforms. Strong knowledge of ITSM (Incident, Change and Problem Management). Experience designing and automating security workflows and incident response processes. Strong dashboard, reporting and analytics capabilities within ServiceNow. Excellent stakeholder management, documentation and knowledge transfer skills. ServiceNow SIR/SecOps certifications are desirable.This is an opportunity to work on a high-profile cyber security programme where you'll have a direct impact on strengthening incident response capability, improving automation and helping shape the future Security Operations environment.
At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose.YOUR ROLEWe are looking for an experienced ServiceNow Architect to join our growing Employee Experience and HR practice. This role sits at the intersection of technology leadership, client advisory and delivery ownership, helping organisations transform their employee and enterprise service experiences.You will play a pivotal role in shaping ServiceNow platform strategies, leading end-to-end implementations, and driving high-quality solution design across large-scale transformation programmes.This is an opportunity to develop from a ServiceNow architect, into a strategic technology leadership role, working with global clients while building your reputation within a leading consulting and transformation organisation.Solution & Architecture LeadershipOwn the end-to-end architecture and solution design for ServiceNow implementationsProduce and maintain technical design documentation, ensuring alignment with client requirements and platform best practicesEngagement & Delivery OwnershipLead end-to-end engagements, including delivery governance and stakeholder managementOversee delivery teams while not being directly responsible for configuration or developmentClient advisory and strategyDefine ServiceNow platform strategies and roadmaps for customersAct as a technology advisor, guiding; customer leadership teams, programme stakeholders and delivery teamsLiaise with ServiceNow representatives and ecosystem partnersBusiness developmentLead responses to RFPs and RFIs, drive proposal development and deliver winning client presentationsWhat makes this role uniqueOpportunity to lead high-impact transformation programmes across global enterprisesBlend of architecture, advisory, and delivery leadershipA clear pathway into senior technology leadership and sector ownershipWork within Capgemini's strong ServiceNow ecosystem and partnershipsYOUR PROFILEEssential experience & certificationsServiceNow certifications at minimum; Certified System Administrator, CIS ITSM, CIS HRSD, CTA / CMA (beneficial)Proven experience working on:o At least one large global / international ServiceNow implementation, ORo Multiple end-to-end smaller ServiceNow deploymentsDeep technical expertise in the ServiceNow platform, across architecture and solution design.Be able to articulate and demonstrate ServiceNow HR / AI features to our customers.Key traits and capabilitiesStrong understanding of how technology decisions impact; user experience, operating models, ways of working and transformation delivery (programme and project level)Ability to operate as a trusted advisor to senior stakeholdersA real desire to transition from hands-on technical delivery into technology leadership and engagement ownershipHas strong technical foundations but is moving into (or already in) an architect / leadership roleEnjoys engaging with clients, shaping solutions, and influencing strategyIs motivated to build a reputation as a trusted technology leader within a sectorWHAT YOU'LL LOVE ABOUT WORKING HERE:You will be part of the Employee Experience & HR team, which has a collaborative culture. You will work with a diverse group of talented professionals who are passionate about HR, technology, Employee Experience, AI, and dedicated to delivering exceptional solutions to diverse clients. A team that thrives on creativity and innovation, constantly pushing the boundaries of what's possible.We are delighted to have received the "Glassdoor Best Places to work UK' accolade for 5 consecutive years, to see what it's like to work at Capgemini Invent, visit our Glassdoor pageNEED TO KNOWAt Capgemini we don't just believe in Diversity & Inclusion, we actively go out to making it a working reality. Driven by our core values and Active Inclusion Campaign, we build environments where you can bring you whole self to work.We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements.Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy.We are a Disability Confident Employer Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:Declare they have a disability, andMeet the minimum essential criteria for the role.Please opt in during the application process.CSRWe're also focused on using tech to have a positive social impact. So, we're working to reduce our own carbon footprint and improve everyone's access to a digital world. It's something we're really serious about. In fact, we were even named as one of the world's most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you'll join a team that does the right thing.Whilst you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice.We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance.ABOUT CAPGEMINICapgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.
Jul 06, 2026
Full time
At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose.YOUR ROLEWe are looking for an experienced ServiceNow Architect to join our growing Employee Experience and HR practice. This role sits at the intersection of technology leadership, client advisory and delivery ownership, helping organisations transform their employee and enterprise service experiences.You will play a pivotal role in shaping ServiceNow platform strategies, leading end-to-end implementations, and driving high-quality solution design across large-scale transformation programmes.This is an opportunity to develop from a ServiceNow architect, into a strategic technology leadership role, working with global clients while building your reputation within a leading consulting and transformation organisation.Solution & Architecture LeadershipOwn the end-to-end architecture and solution design for ServiceNow implementationsProduce and maintain technical design documentation, ensuring alignment with client requirements and platform best practicesEngagement & Delivery OwnershipLead end-to-end engagements, including delivery governance and stakeholder managementOversee delivery teams while not being directly responsible for configuration or developmentClient advisory and strategyDefine ServiceNow platform strategies and roadmaps for customersAct as a technology advisor, guiding; customer leadership teams, programme stakeholders and delivery teamsLiaise with ServiceNow representatives and ecosystem partnersBusiness developmentLead responses to RFPs and RFIs, drive proposal development and deliver winning client presentationsWhat makes this role uniqueOpportunity to lead high-impact transformation programmes across global enterprisesBlend of architecture, advisory, and delivery leadershipA clear pathway into senior technology leadership and sector ownershipWork within Capgemini's strong ServiceNow ecosystem and partnershipsYOUR PROFILEEssential experience & certificationsServiceNow certifications at minimum; Certified System Administrator, CIS ITSM, CIS HRSD, CTA / CMA (beneficial)Proven experience working on:o At least one large global / international ServiceNow implementation, ORo Multiple end-to-end smaller ServiceNow deploymentsDeep technical expertise in the ServiceNow platform, across architecture and solution design.Be able to articulate and demonstrate ServiceNow HR / AI features to our customers.Key traits and capabilitiesStrong understanding of how technology decisions impact; user experience, operating models, ways of working and transformation delivery (programme and project level)Ability to operate as a trusted advisor to senior stakeholdersA real desire to transition from hands-on technical delivery into technology leadership and engagement ownershipHas strong technical foundations but is moving into (or already in) an architect / leadership roleEnjoys engaging with clients, shaping solutions, and influencing strategyIs motivated to build a reputation as a trusted technology leader within a sectorWHAT YOU'LL LOVE ABOUT WORKING HERE:You will be part of the Employee Experience & HR team, which has a collaborative culture. You will work with a diverse group of talented professionals who are passionate about HR, technology, Employee Experience, AI, and dedicated to delivering exceptional solutions to diverse clients. A team that thrives on creativity and innovation, constantly pushing the boundaries of what's possible.We are delighted to have received the "Glassdoor Best Places to work UK' accolade for 5 consecutive years, to see what it's like to work at Capgemini Invent, visit our Glassdoor pageNEED TO KNOWAt Capgemini we don't just believe in Diversity & Inclusion, we actively go out to making it a working reality. Driven by our core values and Active Inclusion Campaign, we build environments where you can bring you whole self to work.We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements.Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy.We are a Disability Confident Employer Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:Declare they have a disability, andMeet the minimum essential criteria for the role.Please opt in during the application process.CSRWe're also focused on using tech to have a positive social impact. So, we're working to reduce our own carbon footprint and improve everyone's access to a digital world. It's something we're really serious about. In fact, we were even named as one of the world's most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you'll join a team that does the right thing.Whilst you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice.We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance.ABOUT CAPGEMINICapgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.
ServiceNow Source to Pay (S2P) Technical Consultant / Architect Added - 04/28/26. Remote working in UK / Europe. Contract role with ServiceNow ecosystem. Our client is a leading organisation within the ServiceNow ecosystem that has immediate requirements for a remote working contract ServiceNow S2P Technical Consultant / Architect for a remote working contract in the UK or Europe- this will be a 6 month+ contracts that may well extend! Responsibilities You will use your knowledge to get involved in the configuration, build, support, development, process and implementation of ServiceNow S2P ServiceNow solutions. Rate is negotiable. Qualifications ServiceNow - 5 years+ S2P - ESSENTIAL Excellent communication or consultancy skills ServiceNow certified - CSA, CAD and CIS certifications 2 or more Contact To apply, please send an updated resume to or call + (0) .
Jul 04, 2026
Full time
ServiceNow Source to Pay (S2P) Technical Consultant / Architect Added - 04/28/26. Remote working in UK / Europe. Contract role with ServiceNow ecosystem. Our client is a leading organisation within the ServiceNow ecosystem that has immediate requirements for a remote working contract ServiceNow S2P Technical Consultant / Architect for a remote working contract in the UK or Europe- this will be a 6 month+ contracts that may well extend! Responsibilities You will use your knowledge to get involved in the configuration, build, support, development, process and implementation of ServiceNow S2P ServiceNow solutions. Rate is negotiable. Qualifications ServiceNow - 5 years+ S2P - ESSENTIAL Excellent communication or consultancy skills ServiceNow certified - CSA, CAD and CIS certifications 2 or more Contact To apply, please send an updated resume to or call + (0) .
Competitive Salary Derby - Hybrid Permanent We are partnering with a leading technology and managed services organisation that is continuing to invest heavily in its ServiceNow platform and digital transformation capabilities. As part of this growth, they are looking to appoint an ServiceNow Platform Support Analyst (1st / 2nd Line) on a permanent basis, to play a key role in designing, developing, and enhancing enterprise-scale ServiceNow solutions. Role Summary The ServiceNow Platform Support Analyst is responsible for providing first and second-line support for the ServiceNow platform and its associated modules. The role will act as the primary point of contact for platform incidents, service requests, defects, configuration issues, and user queries, ensuring the platform remains stable, secure, and aligned to business requirements. The successful candidate will perform incident triage, troubleshooting, root cause analysis, platform administration, configuration, scripting, testing, and deployment activities while working closely with platform owners, developers, business stakeholders, and third-party partners. This role provides an excellent opportunity to develop into a ServiceNow Developer, Technical Consultant, or Platform Administrator. Key Responsibilities Act as the first and second-line support function for ServiceNow. Investigate, diagnose and resolve platform incidents and service requests. Triage incoming tickets and determine appropriate resolution paths. Monitor platform health, integrations, scheduled jobs, and system performance. Identify recurring issues and propose permanent fixes. Perform root cause analysis on platform defects. Maintain support documentation and knowledge articles. Modules Supported ITSM CSM FSM SPM CMDB Asset Management Knowledge Management Service Portal Integration Hub Flow Designer Reporting & Dashboards Performance Analytics Custom Applications Skills & Experience Experience supporting the ServiceNow platform. Understanding of ITIL processes. Experience investigating and resolving incidents. Knowledge of: Business Rules Client Scripts UI Policies Flow Designer Notifications ACLs Import Sets Transform Maps JavaScript knowledge. Experience working with APIs (REST/SOAP). Strong troubleshooting and analytical skills. Excellent communication skills. Key Competencies Customer Focus Problem Solving Attention to Detail Communication Skills Teamwork and Collaboration
Jun 30, 2026
Full time
Competitive Salary Derby - Hybrid Permanent We are partnering with a leading technology and managed services organisation that is continuing to invest heavily in its ServiceNow platform and digital transformation capabilities. As part of this growth, they are looking to appoint an ServiceNow Platform Support Analyst (1st / 2nd Line) on a permanent basis, to play a key role in designing, developing, and enhancing enterprise-scale ServiceNow solutions. Role Summary The ServiceNow Platform Support Analyst is responsible for providing first and second-line support for the ServiceNow platform and its associated modules. The role will act as the primary point of contact for platform incidents, service requests, defects, configuration issues, and user queries, ensuring the platform remains stable, secure, and aligned to business requirements. The successful candidate will perform incident triage, troubleshooting, root cause analysis, platform administration, configuration, scripting, testing, and deployment activities while working closely with platform owners, developers, business stakeholders, and third-party partners. This role provides an excellent opportunity to develop into a ServiceNow Developer, Technical Consultant, or Platform Administrator. Key Responsibilities Act as the first and second-line support function for ServiceNow. Investigate, diagnose and resolve platform incidents and service requests. Triage incoming tickets and determine appropriate resolution paths. Monitor platform health, integrations, scheduled jobs, and system performance. Identify recurring issues and propose permanent fixes. Perform root cause analysis on platform defects. Maintain support documentation and knowledge articles. Modules Supported ITSM CSM FSM SPM CMDB Asset Management Knowledge Management Service Portal Integration Hub Flow Designer Reporting & Dashboards Performance Analytics Custom Applications Skills & Experience Experience supporting the ServiceNow platform. Understanding of ITIL processes. Experience investigating and resolving incidents. Knowledge of: Business Rules Client Scripts UI Policies Flow Designer Notifications ACLs Import Sets Transform Maps JavaScript knowledge. Experience working with APIs (REST/SOAP). Strong troubleshooting and analytical skills. Excellent communication skills. Key Competencies Customer Focus Problem Solving Attention to Detail Communication Skills Teamwork and Collaboration
Senior ServiceNow Technical Consultant - SecOps (SIR/VR) UK-Based Remote with Occasional Onsite Security Clearance Eligible Wrangu is looking for a Senior ServiceNow Technical Consultant to join our UK Team. You'll lead the technical delivery of SIR and VR implementations for global clients, working as a trusted advisor and mentor to junior consultants across a growing UK portfolio. It's a hands on role that requires both deep platform expertise and strong client facing skills. Day to day you'll: Lead technical delivery of SecOps implementations, with a focus on SIR and VR modules Run client workshops (onsite and remote) to understand challenges and co design solutions Translate requirements into scalable platform configurations aligned to ServiceNow best practices and Now Create methodology Act as a trusted technical advisor, providing clear direction and risk guidance to clients Mentor and oversee Technical Consultants, maintaining quality across agile project delivery Drive documentation, continuous improvement, and client satisfaction throughout the project lifecycle You'll need: UK residency and eligibility for Security Clearance (SC) - eligibility is what matters and we'll support the process ServiceNow Certified System Administrator At least one Implementation Specialist certification in SIR or VR Solid hands on experience in ServiceNow consulting, ideally client facing (typically 3+ years in platform work) Hands on configuration and scripting skills (JavaScript, Business Rules, UI Policies) Deep subject matter knowledge in Security Incident Response and/or Vulnerability Response Strong communication skills across technical and non technical audiences Comfortable managing priorities across complex, multi stakeholder environments What we offer: A voice in a fast growing consultancy - your expertise will shape delivery, not just support it Competitive salary reflecting market conditions, company pension, and healthcare (country dependent) Remote working allowance and office equipment allowance 25 days holiday, your birthday off, pet leave, a personal day, study leave, and flexible leave options A genuinely international, low bureaucracy environment with real career development The chance to work on the number one cloud platform in the data privacy, risk, compliance, and security space Please note that criminal, financial, and employment background checks are standard for this role due to the nature of the UK project environment.
Jun 28, 2026
Full time
Senior ServiceNow Technical Consultant - SecOps (SIR/VR) UK-Based Remote with Occasional Onsite Security Clearance Eligible Wrangu is looking for a Senior ServiceNow Technical Consultant to join our UK Team. You'll lead the technical delivery of SIR and VR implementations for global clients, working as a trusted advisor and mentor to junior consultants across a growing UK portfolio. It's a hands on role that requires both deep platform expertise and strong client facing skills. Day to day you'll: Lead technical delivery of SecOps implementations, with a focus on SIR and VR modules Run client workshops (onsite and remote) to understand challenges and co design solutions Translate requirements into scalable platform configurations aligned to ServiceNow best practices and Now Create methodology Act as a trusted technical advisor, providing clear direction and risk guidance to clients Mentor and oversee Technical Consultants, maintaining quality across agile project delivery Drive documentation, continuous improvement, and client satisfaction throughout the project lifecycle You'll need: UK residency and eligibility for Security Clearance (SC) - eligibility is what matters and we'll support the process ServiceNow Certified System Administrator At least one Implementation Specialist certification in SIR or VR Solid hands on experience in ServiceNow consulting, ideally client facing (typically 3+ years in platform work) Hands on configuration and scripting skills (JavaScript, Business Rules, UI Policies) Deep subject matter knowledge in Security Incident Response and/or Vulnerability Response Strong communication skills across technical and non technical audiences Comfortable managing priorities across complex, multi stakeholder environments What we offer: A voice in a fast growing consultancy - your expertise will shape delivery, not just support it Competitive salary reflecting market conditions, company pension, and healthcare (country dependent) Remote working allowance and office equipment allowance 25 days holiday, your birthday off, pet leave, a personal day, study leave, and flexible leave options A genuinely international, low bureaucracy environment with real career development The chance to work on the number one cloud platform in the data privacy, risk, compliance, and security space Please note that criminal, financial, and employment background checks are standard for this role due to the nature of the UK project environment.
At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Position Summary We are looking for a Product Consultant to help shape the future of Talent/HR Service Delivery at EY. This is a high-impact role at the centre of our transformation agenda - driving innovation through AI, automation, and user experience to deliver smarter, more efficient Talent solutions at scale. You will work across a global ecosystem to translate strategy into tangible outcomes that improve both business performance, service delivery, and employee experiences. What will you do for Talent/HR Service Delivery Lead the design and deployment of Talent solutions across process, technology, and data Drive innovation through AI and automation totransformservice delivery and user experience Contribute to development of the Talent Service Delivery roadmap Manage end-to-end delivery across global teams, includingbothinternal and externaldeliverypartners Influence senior stakeholders and ensure successful adoption acrossRegions andServiceLines(business) Use insights (data, process mining, employee feedback) to identify opportunities for optimisation and/or enhancements Contribute to business cases andprioritisationof strategic initiatives Drive simplification and reduce duplication across the Talent ecosystem What we are looking for Strong experience owning aTalent/HRdigital product or enterprise platform, with accountability for roadmap,prioritisation, and outcomes Extensive knowledge of Talent/HR transformation, service delivery, and process design Proven ability to deliver change in complex, global environments Strong stakeholder management and influencing skills, including at senior levels Understanding ofcoreHR technologies (e.g.ServiceNowHRSD, SAP SuccessFactors) and emerging AI/automation trends Strategic mindset with the ability to translate ideas into practical, scalable solutions Analytical mindset, comfortable using data to drive material change in service delivery Comfortable operating in ambiguity and driving outcomes in fast-paced environments Practical, detail-oriented approach with a strong focus on clarity, simplicity, and employee experience Why join us Be at the forefront of AI-enabled Talent transformation Shape global solutions that impact employees at scale (400K people) Work in a collaborative, high-performing, and forward-thinking environment Influence strategic priorities and see the direct impact and outcomes of your work What we offer you At EY,we'lldevelop you with future-focused skills and equip you with world-class experiences.We'llempower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more . Are you ready to shape your future with confidence? Apply today. To help createan equitableand inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need. EY Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. .jobDisplay padding-top: 40px; div display: none;
Jun 26, 2026
Full time
At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Position Summary We are looking for a Product Consultant to help shape the future of Talent/HR Service Delivery at EY. This is a high-impact role at the centre of our transformation agenda - driving innovation through AI, automation, and user experience to deliver smarter, more efficient Talent solutions at scale. You will work across a global ecosystem to translate strategy into tangible outcomes that improve both business performance, service delivery, and employee experiences. What will you do for Talent/HR Service Delivery Lead the design and deployment of Talent solutions across process, technology, and data Drive innovation through AI and automation totransformservice delivery and user experience Contribute to development of the Talent Service Delivery roadmap Manage end-to-end delivery across global teams, includingbothinternal and externaldeliverypartners Influence senior stakeholders and ensure successful adoption acrossRegions andServiceLines(business) Use insights (data, process mining, employee feedback) to identify opportunities for optimisation and/or enhancements Contribute to business cases andprioritisationof strategic initiatives Drive simplification and reduce duplication across the Talent ecosystem What we are looking for Strong experience owning aTalent/HRdigital product or enterprise platform, with accountability for roadmap,prioritisation, and outcomes Extensive knowledge of Talent/HR transformation, service delivery, and process design Proven ability to deliver change in complex, global environments Strong stakeholder management and influencing skills, including at senior levels Understanding ofcoreHR technologies (e.g.ServiceNowHRSD, SAP SuccessFactors) and emerging AI/automation trends Strategic mindset with the ability to translate ideas into practical, scalable solutions Analytical mindset, comfortable using data to drive material change in service delivery Comfortable operating in ambiguity and driving outcomes in fast-paced environments Practical, detail-oriented approach with a strong focus on clarity, simplicity, and employee experience Why join us Be at the forefront of AI-enabled Talent transformation Shape global solutions that impact employees at scale (400K people) Work in a collaborative, high-performing, and forward-thinking environment Influence strategic priorities and see the direct impact and outcomes of your work What we offer you At EY,we'lldevelop you with future-focused skills and equip you with world-class experiences.We'llempower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more . Are you ready to shape your future with confidence? Apply today. To help createan equitableand inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need. EY Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. .jobDisplay padding-top: 40px; div display: none;
Location: London Other locations: Anywhere in Country Date: 18 May 2026 Requisition ID: At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Position Summary We are looking for a Product Consultant to help shape the future of Talent/HR Service Delivery at EY. This is a high-impact role at the centre of our transformation agenda - driving innovation through AI, automation, and user experience to deliver smarter, more efficient Talent solutions at scale. You will work across a global ecosystem to translate strategy into tangible outcomes that improve both business performance, service delivery, and employee experiences. What will you do for Talent/HR Service Delivery Lead the design and deployment of Talent solutions across process, technology, and data Drive innovation through AI and automation totransformservice delivery and user experience Contribute to development of the Talent Service Delivery roadmap Manage end-to-end delivery across global teams, includingbothinternal and externaldeliverypartners Influence senior stakeholders and ensure successful adoption acrossRegions andServiceLines(business) Use insights (data, process mining, employee feedback) to identify opportunities for optimisation and/or enhancements Contribute to business cases andprioritisationof strategic initiatives Drive simplification and reduce duplication across the Talent ecosystem What we are looking for Strong experience owning aTalent/HRdigital product or enterprise platform, with accountability for roadmap,prioritisation, and outcomes Extensive knowledge of Talent/HR transformation, service delivery, and process design Proven ability to deliver change in complex, global environments Strong stakeholder management and influencing skills, including at senior levels Understanding ofcoreHR technologies (e.g.ServiceNowHRSD, SAP SuccessFactors) and emerging AI/automation trends Strategic mindset with the ability to translate ideas into practical, scalable solutions Comfortable operating in ambiguity and driving outcomes in fast-paced environments Practical, detail-oriented approach with a strong focus on clarity, simplicity, and employee experience Be at the forefront of AI-enabled Talent transformation Shape global solutions that impact employees at scale (400K people) Work in a collaborative, high-performing, and forward-thinking environment Influence strategic priorities and see the direct impact and outcomes of your work What we offer you At EY,we'lldevelop you with future-focused skills and equip you with world-class experiences.We'llempower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learnmore . Are you ready to shape your future with confidence? Apply today. To help createan equitableand inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need. EY Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. Select how often (in days) to receive an alert: EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.
Jun 26, 2026
Full time
Location: London Other locations: Anywhere in Country Date: 18 May 2026 Requisition ID: At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Position Summary We are looking for a Product Consultant to help shape the future of Talent/HR Service Delivery at EY. This is a high-impact role at the centre of our transformation agenda - driving innovation through AI, automation, and user experience to deliver smarter, more efficient Talent solutions at scale. You will work across a global ecosystem to translate strategy into tangible outcomes that improve both business performance, service delivery, and employee experiences. What will you do for Talent/HR Service Delivery Lead the design and deployment of Talent solutions across process, technology, and data Drive innovation through AI and automation totransformservice delivery and user experience Contribute to development of the Talent Service Delivery roadmap Manage end-to-end delivery across global teams, includingbothinternal and externaldeliverypartners Influence senior stakeholders and ensure successful adoption acrossRegions andServiceLines(business) Use insights (data, process mining, employee feedback) to identify opportunities for optimisation and/or enhancements Contribute to business cases andprioritisationof strategic initiatives Drive simplification and reduce duplication across the Talent ecosystem What we are looking for Strong experience owning aTalent/HRdigital product or enterprise platform, with accountability for roadmap,prioritisation, and outcomes Extensive knowledge of Talent/HR transformation, service delivery, and process design Proven ability to deliver change in complex, global environments Strong stakeholder management and influencing skills, including at senior levels Understanding ofcoreHR technologies (e.g.ServiceNowHRSD, SAP SuccessFactors) and emerging AI/automation trends Strategic mindset with the ability to translate ideas into practical, scalable solutions Comfortable operating in ambiguity and driving outcomes in fast-paced environments Practical, detail-oriented approach with a strong focus on clarity, simplicity, and employee experience Be at the forefront of AI-enabled Talent transformation Shape global solutions that impact employees at scale (400K people) Work in a collaborative, high-performing, and forward-thinking environment Influence strategic priorities and see the direct impact and outcomes of your work What we offer you At EY,we'lldevelop you with future-focused skills and equip you with world-class experiences.We'llempower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learnmore . Are you ready to shape your future with confidence? Apply today. To help createan equitableand inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need. EY Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. Select how often (in days) to receive an alert: EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.
Location: London Other locations: Anywhere in Country Date: 18 May 2026 Requisition ID: At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Position Summary We are looking for a Product Consultant to help shape the future of Talent/HR Service Delivery at EY. This is a high-impact role at the centre of our transformation agenda - driving innovation through AI, automation, and user experience to deliver smarter, more efficient Talent solutions at scale. You will work across a global ecosystem to translate strategy into tangible outcomes that improve both business performance, service delivery, and employee experiences. What will you do for Talent/HR Service Delivery Lead the design and deployment of Talent solutions across process, technology, and data Drive innovation through AI and automation totransformservice delivery and user experience Contribute to development of the Talent Service Delivery roadmap Manage end-to-end delivery across global teams, includingbothinternal and externaldeliverypartners Influence senior stakeholders and ensure successful adoption acrossRegions andServiceLines(business) Use insights (data, process mining, employee feedback) to identify opportunities for optimisation and/or enhancements Contribute to business cases andprioritisationof strategic initiatives Drive simplification and reduce duplication across the Talent ecosystem What we are looking for Strong experience owning aTalent/HRdigital product or enterprise platform, with accountability for roadmap,prioritisation, and outcomes Extensive knowledge of Talent/HR transformation, service delivery, and process design Proven ability to deliver change in complex, global environments Strong stakeholder management and influencing skills, including at senior levels Understanding ofcoreHR technologies (e.g.ServiceNowHRSD, SAP SuccessFactors) and emerging AI/automation trends Strategic mindset with the ability to translate ideas into practical, scalable solutions Comfortable operating in ambiguity and driving outcomes in fast-paced environments Practical, detail-oriented approach with a strong focus on clarity, simplicity, and employee experience Be at the forefront of AI-enabled Talent transformation Shape global solutions that impact employees at scale (400K people) Work in a collaborative, high-performing, and forward-thinking environment Influence strategic priorities and see the direct impact and outcomes of your work What we offer you At EY,we'lldevelop you with future-focused skills and equip you with world-class experiences.We'llempower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learnmore . Are you ready to shape your future with confidence? Apply today. To help createan equitableand inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need. EY Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. Select how often (in days) to receive an alert: EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.
Jun 26, 2026
Full time
Location: London Other locations: Anywhere in Country Date: 18 May 2026 Requisition ID: At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Position Summary We are looking for a Product Consultant to help shape the future of Talent/HR Service Delivery at EY. This is a high-impact role at the centre of our transformation agenda - driving innovation through AI, automation, and user experience to deliver smarter, more efficient Talent solutions at scale. You will work across a global ecosystem to translate strategy into tangible outcomes that improve both business performance, service delivery, and employee experiences. What will you do for Talent/HR Service Delivery Lead the design and deployment of Talent solutions across process, technology, and data Drive innovation through AI and automation totransformservice delivery and user experience Contribute to development of the Talent Service Delivery roadmap Manage end-to-end delivery across global teams, includingbothinternal and externaldeliverypartners Influence senior stakeholders and ensure successful adoption acrossRegions andServiceLines(business) Use insights (data, process mining, employee feedback) to identify opportunities for optimisation and/or enhancements Contribute to business cases andprioritisationof strategic initiatives Drive simplification and reduce duplication across the Talent ecosystem What we are looking for Strong experience owning aTalent/HRdigital product or enterprise platform, with accountability for roadmap,prioritisation, and outcomes Extensive knowledge of Talent/HR transformation, service delivery, and process design Proven ability to deliver change in complex, global environments Strong stakeholder management and influencing skills, including at senior levels Understanding ofcoreHR technologies (e.g.ServiceNowHRSD, SAP SuccessFactors) and emerging AI/automation trends Strategic mindset with the ability to translate ideas into practical, scalable solutions Comfortable operating in ambiguity and driving outcomes in fast-paced environments Practical, detail-oriented approach with a strong focus on clarity, simplicity, and employee experience Be at the forefront of AI-enabled Talent transformation Shape global solutions that impact employees at scale (400K people) Work in a collaborative, high-performing, and forward-thinking environment Influence strategic priorities and see the direct impact and outcomes of your work What we offer you At EY,we'lldevelop you with future-focused skills and equip you with world-class experiences.We'llempower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learnmore . Are you ready to shape your future with confidence? Apply today. To help createan equitableand inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need. EY Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. Select how often (in days) to receive an alert: EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.
At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Position Summary We are looking for a Product Consultant to help shape the future of Talent/HR Service Delivery at EY. This is a high-impact role at the centre of our transformation agenda - driving innovation through AI, automation, and user experience to deliver smarter, more efficient Talent solutions at scale. You will work across a global ecosystem to translate strategy into tangible outcomes that improve both business performance, service delivery, and employee experiences. What will you do for Talent/HR Service Delivery Lead the design and deployment of Talent solutions across process, technology, and data Drive innovation through AI and automation totransformservice delivery and user experience Contribute to development of the Talent Service Delivery roadmap Manage end-to-end delivery across global teams, includingbothinternal and externaldeliverypartners Influence senior stakeholders and ensure successful adoption acrossRegions andServiceLines(business) Use insights (data, process mining, employee feedback) to identify opportunities for optimisation and/or enhancements Contribute to business cases andprioritisationof strategic initiatives Drive simplification and reduce duplication across the Talent ecosystem What we are looking for Strong experience owning aTalent/HRdigital product or enterprise platform, with accountability for roadmap,prioritisation, and outcomes Extensive knowledge of Talent/HR transformation, service delivery, and process design Proven ability to deliver change in complex, global environments Strong stakeholder management and influencing skills, including at senior levels Understanding ofcoreHR technologies (e.g.ServiceNowHRSD, SAP SuccessFactors) and emerging AI/automation trends Strategic mindset with the ability to translate ideas into practical, scalable solutions Analytical mindset, comfortable using data to drive material change in service delivery Comfortable operating in ambiguity and driving outcomes in fast-paced environments Practical, detail-oriented approach with a strong focus on clarity, simplicity, and employee experience Why join us Be at the forefront of AI-enabled Talent transformation Shape global solutions that impact employees at scale (400K people) Work in a collaborative, high-performing, and forward-thinking environment Influence strategic priorities and see the direct impact and outcomes of your work What we offer you At EY,we'lldevelop you with future-focused skills and equip you with world-class experiences.We'llempower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more . Are you ready to shape your future with confidence? Apply today. To help createan equitableand inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need. EY Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. .jobDisplay padding-top: 40px; div display: none;
Jun 26, 2026
Full time
At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Position Summary We are looking for a Product Consultant to help shape the future of Talent/HR Service Delivery at EY. This is a high-impact role at the centre of our transformation agenda - driving innovation through AI, automation, and user experience to deliver smarter, more efficient Talent solutions at scale. You will work across a global ecosystem to translate strategy into tangible outcomes that improve both business performance, service delivery, and employee experiences. What will you do for Talent/HR Service Delivery Lead the design and deployment of Talent solutions across process, technology, and data Drive innovation through AI and automation totransformservice delivery and user experience Contribute to development of the Talent Service Delivery roadmap Manage end-to-end delivery across global teams, includingbothinternal and externaldeliverypartners Influence senior stakeholders and ensure successful adoption acrossRegions andServiceLines(business) Use insights (data, process mining, employee feedback) to identify opportunities for optimisation and/or enhancements Contribute to business cases andprioritisationof strategic initiatives Drive simplification and reduce duplication across the Talent ecosystem What we are looking for Strong experience owning aTalent/HRdigital product or enterprise platform, with accountability for roadmap,prioritisation, and outcomes Extensive knowledge of Talent/HR transformation, service delivery, and process design Proven ability to deliver change in complex, global environments Strong stakeholder management and influencing skills, including at senior levels Understanding ofcoreHR technologies (e.g.ServiceNowHRSD, SAP SuccessFactors) and emerging AI/automation trends Strategic mindset with the ability to translate ideas into practical, scalable solutions Analytical mindset, comfortable using data to drive material change in service delivery Comfortable operating in ambiguity and driving outcomes in fast-paced environments Practical, detail-oriented approach with a strong focus on clarity, simplicity, and employee experience Why join us Be at the forefront of AI-enabled Talent transformation Shape global solutions that impact employees at scale (400K people) Work in a collaborative, high-performing, and forward-thinking environment Influence strategic priorities and see the direct impact and outcomes of your work What we offer you At EY,we'lldevelop you with future-focused skills and equip you with world-class experiences.We'llempower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more . Are you ready to shape your future with confidence? Apply today. To help createan equitableand inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need. EY Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. .jobDisplay padding-top: 40px; div display: none;
ServiceNow Training Consultant This role is focused on delivering effective training recommendations, supporting activities with regional account teams to ensure successful execution of training plans, while developing expertise to influence larger-scale engagements over time. Inside IR35 Hybrid working The role will oversee customer-skilling programs and ensure effective learning outcomes, maximizing the value of their ServiceNow product investments. French or Arabic Speaking would be a distinct advantage Key skills/experience • Bachelor's degree or equivalent experience. • 3-5 years of experience in account management, customer success, training coordination, or related field. • Experience in a matrixed, global organization. • Strong written and verbal communication skills, with ability to present to mid-level customer stakeholders. • Familiarity with ServiceNow training and certification offerings preferred. • Ability to manage multiple accounts and deliverables in parallel. • Strong working knowledge of MS Office applications, especially Microsoft PowerPoint and Excel, with demonstrated ability to create customer-facing proposals. • A proven ability to consolidate and interpret technical information and translate it in a meaningful way for key stakeholders. • Experience incorporating analysis and reporting into programs. • Strong organizational skills and attention to detail. • Customer-centric mindset with problem-solving orientation. Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Jun 01, 2026
Contractor
ServiceNow Training Consultant This role is focused on delivering effective training recommendations, supporting activities with regional account teams to ensure successful execution of training plans, while developing expertise to influence larger-scale engagements over time. Inside IR35 Hybrid working The role will oversee customer-skilling programs and ensure effective learning outcomes, maximizing the value of their ServiceNow product investments. French or Arabic Speaking would be a distinct advantage Key skills/experience • Bachelor's degree or equivalent experience. • 3-5 years of experience in account management, customer success, training coordination, or related field. • Experience in a matrixed, global organization. • Strong written and verbal communication skills, with ability to present to mid-level customer stakeholders. • Familiarity with ServiceNow training and certification offerings preferred. • Ability to manage multiple accounts and deliverables in parallel. • Strong working knowledge of MS Office applications, especially Microsoft PowerPoint and Excel, with demonstrated ability to create customer-facing proposals. • A proven ability to consolidate and interpret technical information and translate it in a meaningful way for key stakeholders. • Experience incorporating analysis and reporting into programs. • Strong organizational skills and attention to detail. • Customer-centric mindset with problem-solving orientation. Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
