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ServiceNow Senior Functional Consultant Location: UK - Hatfield Job-ID: 217237 Contract type: Standard Business Unit: ServiceNow Life on the team We are looking for a Senior Business Analyst / Functional Consultant to join our Group Information Services team at Computacenter, this is an excellent opportunity to join a thriving team, you'll report to the Head of Services Management Systems and have the autonomy to really make this role your own! You will be part of a team of functional consultants focused on implementing new functionality, application upgrades, standardisation, process improvements on differing technologies working with technical teams and business teams to successfully deliver changes in a dynamic environment in line with Computacenter standards and processes. What you'll do Work with users and key system stakeholders across Computacenter and the customer base to analyse enhancement requests, prioritise them and work with the in-house technical teams as well as external suppliers to deliver them. Working with a range of stakeholders across the business, define the requirements, processes, procedures and reporting for new modules, components, and applications to complement the existing toolset. Lead workshops to ensure full alignment of requirements and solution across technical and business teams. Ensure that all such requirements are fully aligned to industry best practice and put Computacenter in a leading competitive position. Own the delivery of both enhancements and new components and systems. A key part of this will be ensuring that the solutions have been thoroughly tested and meet the specified functional requirements. Working in geographically spread Agile teams- writing user stories, performing show & tells, functional testing and creating documentation as needed for projects undertaken. Produce project plans, highlight reports, exceptions reports and risk & issue logs when required. What you'll need 7 years + working in similar Business Analyst / Project management role and at least last 3 years within IT Service Management Experience being the lead business analyst and project manager for an application development project, delivered to (or within) a medium to large size company. Experience of analysing and delivering enhancement requests to a core business system deployed in a medium to large size company. Strong experience working with ServiceNow applications: ITSM, FSM, HRSD, SPM understanding full features and capability. Experience with integration capability within ServiceNow Administration experience of a ServiceNow instance including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions An understanding of Incident management, problem management, change management, release management and configuration management as it relates to ITIL Experience working within a hybrid Agile/Scrum / Waterfall framework Experience in the Systems Development Life Cycle processing including requirements analysis and systems design. Be able to write high quality requirements documents, test plans, project plans, user guides, highlight reports and release notes. Be able to lead technical teams, at a detailed level, on the functionality that needs to be developed and any changes / corrections that need to be made during the development lifecycle. Be able to carry out hands on application functionality testing, prior to handing over for user acceptance. Be able to design business processes, perform requirements analysis and run requirements workshops. Be an excellent communicator, able to drive and influence others across the internal organisation Be able to take ownership of both technical and business issues and drive to resolution. Additional information Country: UK Location: Hatfield (Hybrid-working) Hours: Full-time Role Type: Permanent About us We are a leading independent technology and services provider, trusted by large corporate and public sector organisations. We are a responsible business that believes in winning together for our people and our planet. We help our customers to source, transform and manage their technology infrastructure to deliver digital transformation, enabling people and their business. Our business may be about technology, but first of all it's about people With over 20,000 people across 22 countries, we are proud of our inclusive culture - where everyone can thrive, feel valued, and truly belong. As an equal opportunities employer, we're committed to ensuring fair and equal access to opportunities for all. Your application will be considered on its merits, regardless of your age, disability, ethnicity, gender identity, or any other characteristics protected by law. What matters most to us is that you share our vision and values, and bring the experience and skills we're looking for. We are proud to be a Disability Confident Employer. We welcome applications from disabled people and accept applications in alternative formats. We also guarantee to interview applicants who have a disability. If you share our values and want to make a meaningful impact in a supportive, forward-thinking environment - we'd love to hear from you!

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description As a member of our Solution Consulting team, you will have a major impact on our future success by supporting the Employee Experience, Customer Workflow, ITX Solution Sales. You will help guide revenue for one of our products with the support and partnership of Sales, Product Management, and the executive team. This is a hands on technical consultant who can go wide and deep on solution delivery and solution positioning during sales cycles. What you get to do in this role: The Solution Consultant is a technical consultant with the advanced ability to develop, position and provide product specific solutions during sales cycles while achieving quarterly and annual sales goals for an assigned territory. Support product sales as a technical and domain expert of a client facing sales team Lead discovery workshops to determine customers' challenges and give product demonstrations to align our solution with customer needs Answer product feature and technical questions from customers, channel partners and ServiceNow colleagues Guide strategic programs in top accounts such as customer journey sessions for roadmap and outcome agreement Provide feedback to product management about product enhancements that can address customer needs and guide additional value Share and learn best practices and re usable assets with other Solution Consultants to enhance the quality and efficiency of the team Stay current on competitive analysis and market differentiation Support marketing events including executive briefings, conferences, user groups, and trade shows Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision making, or problem solving. This may include using AI powered tools, automating workflows, analyzing AI driven insights, or exploring AI's potential impact on the function or industry. 5+ years of pre sales solution consulting or sales engineering experience Proficiency with the ServiceNow platform or technical expertise with cloud software solutions Experience working collaboratively with product management, product marketing, partners, and professional services Territory management skills, including pipeline building and working with Sales counterpart to promote execution excellence Willingness to travel FD21 Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.

Permanent Remote / London Oracle HCM Senior Manager Location: UK (Hybrid) Employment Type: Permanent The Opportunity A leading transformation and technology services organisation is expanding its Oracle HCM practice and is seeking an experienced Oracle HCM Senior Manager to play a key role in delivering large-scale, cloud-based HR transformations. This is a senior, high-visibility position combining client delivery leadership, strategic advisory, and business development, working with complex enterprise clients undergoing HR and operating-model transformation. The Role You will take ownership of end-to-end Oracle HCM programmes, acting as an Engagement Lead across delivery, client leadership, and practice growth. Key responsibilities include: Leading the delivery of high-quality Oracle HCM Cloud implementations across complex organisations Acting as a trusted advisor to senior stakeholders on HR transformation, operating models, self-service, digital HR, and service delivery Advising on HR process optimisation including Onboarding, Absence Management, Payroll, Offboarding, and employee lifecycle processes Providing functional and solution leadership across Oracle HCM modules Supporting business development activities, including bids, proposals, commercial discussions, and client presentations Contributing to the growth of the HR transformation practice through thought leadership, capability development, and knowledge sharing Advising on technical integrations with payroll, finance, benefits, and third-party platforms Overseeing data migration, data integrity, and deployment readiness Collaborating across cross-functional teams to maximise client value and solution adoption Coaching and mentoring managers and consultants, supporting succession and team development Leading by example, promoting a high-performance, inclusive, and collaborative culture Experience & Skills Required Proven experience leading Oracle HCM Cloud programmes from design through deployment Strong functional expertise across Oracle HCM modules Track record of delivering HR transformation initiatives and managing multi-disciplinary teams Deep understanding of core HR processes and operating models Excellent stakeholder management and executive-level communication skills Experience contributing to sales, bids, and commercial negotiations Exposure to additional HCM platforms such as Workday, ServiceNow HRSD, or SAP SuccessFactors (advantageous) Comfortable working in agile and waterfall delivery environments Strong analytical skills with the ability to simplify complex problems Experience producing delivery artefacts (requirements, functional designs, configurations, process flows, etc.) Ability to adapt delivery and leadership style to suit different clients and project contextsStrong collaboration skills and a consultative mindset Experience as a configuration lead and/or project manager on enterprise software deployments Commercially aware, highly motivated, and comfortable in a fast-paced environment Eligibility to obtain and maintain UK Security Clearance (SC) Qualifications Degree-educated or equivalent professional experience Oracle certifications (desirable) Workday or ServiceNow certifications (desirable) Why Apply? Senior leadership role within a growing Oracle HCM practice Exposure to large-scale, high-impact HR transformation programmes Clear progression, influence, and visibility at leadership level Flexible and hybrid working environment Opportunity to shape delivery standards, capability, and future growth