A leading consulting firm is seeking a Senior Consultant - ServiceNow HRSD in Manchester. You will drive HR transformation by designing and implementing innovative ServiceNow HR solutions. Responsibilities include mapping HR processes, collaborating with stakeholders, and enhancing operational efficiency through digital solutions. Ideal candidates have experience in HR environments and possess strong consulting skills. The role offers a flexible benefits package and a collaborative team culture focused on innovation and employee experience.
Jan 27, 2026
Full time
A leading consulting firm is seeking a Senior Consultant - ServiceNow HRSD in Manchester. You will drive HR transformation by designing and implementing innovative ServiceNow HR solutions. Responsibilities include mapping HR processes, collaborating with stakeholders, and enhancing operational efficiency through digital solutions. Ideal candidates have experience in HR environments and possess strong consulting skills. The role offers a flexible benefits package and a collaborative team culture focused on innovation and employee experience.
Acuiti Labs is a specialist Global SAP consulting firm headquartered in London, UK, servicing clients globally for 'Consume to Cash' process transformation and optimization. We solve business challenges and problems using the most appropriate solution architecture, technology which fits into the client's requirements and provides optimum functionalities, build tech platforms, and enable market-winning digital strategies. Our core expertise and experience are in technology R&D, digital and business strategy. We deploy efficient and effective talent solutions to enable innovation and build software products and solutions in a robust and economic manner. We also have innovative business engagement models to suit the needs of each client. For moreinformation, please visit our website. Most Innovative Companies in The UK - 2024 Great Place to Work Certified - 2022, 2023, 2024 & 2025 What we believe in: We take pride in having a diverse and talented workforce spread across various geographical locations. We are a gender-neutral organization and we strongly believe in Diversity and Inclusion. Our core values include - Integrity Learning Organizational pride Respect What We Do: Innovation is at the heart of everything that Acuiti Labs offer. As an SAP Silver Partner, and an SAP BRIM company, Acuiti Labs has been delivering business technology solutions & digital transformation deploying SAP BRIM (Billing) on S/4HANA and cloud-based applications such as Subscription Billing, CPQ & Entitlement Management. Acuiti Labs come with the experience of multiple industry use cases to support the subscription and consumption-based Target Operating Models. This includes Mobility-as-a-Service (Travel using Public Transport and Private Vehicles), Tourism-as-a-Service (Hotels, Entertainment Parks), Ports-as-a-Service (Airports and Seaports), Postal-as-a-Service, Telco-as-a -service, and Software-as-a-Service. "Our core expertise and experience lie in providing reliable technology, enabling digital transformation for an intelligent enterprise, and offering business strategy consulting, and deploying innovative and efficient solutions. What we offer you: We are proud to be an organization that firmly believes in having a company culture that is friendly,motivating, nurturing, and challenging at the same time. we enthusiastically promote new policies and practices that ensures wellbeing of our employees. We offer comprehensive benefits including life insurance, group medical coverage for you and your family, and personal accident protection. Enjoy a supportive work-life balance with flexible hours, paid time off, and various lifestyle perks. Be recognized with monthly rewards, spot bonuses, and growth shares, while advancing your career with training, global exposure, and onsite opportunities. We're committed to your development, diversity, and well-being. Role Overview TheInformation Security Officer (ISO)will be responsible for establishing, implementing, monitoring, and improving Acuiti Labs'Information Security Management System (ISMS)andData Protection frameworkin alignment withISO/IEC 27001:2013,ISO/IEC 27001:2022, andISO/IEC 27701:2019standards. This role combines strategic planning, risk management, compliance oversight, and hands on execution to ensure robust protection of Acuiti Labs' information assets and adherence to regulatory and client requirements. Key Responsibilities 1. Planning Define information security goals and objectives aligned with Acuiti Labs' business strategy. Establish the scope and boundaries of the organization's ISMS. Develop and maintain information security policies, standards, and guidelines. Create classification policies for information assets and ensure appropriate handling procedures. Plan and implement ISMS in compliance withISO/IEC 27001standards. Develop risk management and security implementation frameworks with measurable KPIs. Define and maintain a process for continuous review and improvement of security policies and procedures. 2. Information Security Management Maintain and improve the organization-wideInformation Security and Risk Management Plan. Ensure integration of security principles into all business and IT processes. Conduct regularrisk assessments, vulnerability analyses, and impact assessments. Define and implementrisk treatmentandresidual risk evaluationmeasures. Oversee incident response, including documentation, analysis, and remediation of security breaches. Monitor compliance with legal, regulatory, and contractual requirements. Lead organization-widesecurity awareness and training programsand measure their effectiveness. DriveBusiness Continuity and Disaster Recovery Planning (BCP/DR)initiatives, including periodic drills and updates. Manage change control processes for ISMS and IT infrastructure updates. Ensure vendor and contractor compliance with organizational security standards. 3. Data Protection Officer Responsibilities Serve as the primary point of contact fordata privacy and protection matters. Ensure compliance withISO/IEC 27701:2019,GDPR, and other relevant data protection laws. Maintain detailed records of all data processing activities. Conduct periodicdata protection impact assessments (DPIAs). Respond todata subject requestsand coordinate with supervisory authorities as needed. Monitor changes in privacy laws and update internal practices accordingly. 4. Information Security Auditing Conduct internalISMS auditsat least annually or after significant infrastructure changes. Evaluate compliance withlegal, regulatory, and organizational information security requirements. Prepare and present audit reports with actionable recommendations to senior management. Lead remediation efforts and ensure timely closure of audit findings. Qualifications Bachelor's or Master's degree in Information Technology, Computer Science, or related field. Relevant certifications such asCISSP, CISM, CISA, or CRISCare highly desirable. 5-10 years of progressive experience in Information Security, Risk Management, or IT Governance, ideally within theIT or SAP consulting industry. Proven experience implementing or maintainingISO/IEC 27001andISO/IEC 27701standards. Strong understanding ofIT audit principles,cybersecurity frameworks, andrisk assessment methodologies. Desired Skills and Competencies In-depth understanding ofinfrastructure security,cloud platforms (AWS, Azure),network security, andidentity management. Experience withMicrosoft technologies(Windows Server, Active Directory, M365) andServiceNow. Strong knowledge ofSAP ecosystemsecurity considerations preferred. Exceptional communication, leadership, and stakeholder management skills. Ability to work independently, manage multiple priorities, and drive cross functional collaboration. Strong ethical standards, analytical mindset, and commitment to continuous improvement. Awareness of global data privacy regulations and cybersecurity trends.
Jan 16, 2026
Full time
Acuiti Labs is a specialist Global SAP consulting firm headquartered in London, UK, servicing clients globally for 'Consume to Cash' process transformation and optimization. We solve business challenges and problems using the most appropriate solution architecture, technology which fits into the client's requirements and provides optimum functionalities, build tech platforms, and enable market-winning digital strategies. Our core expertise and experience are in technology R&D, digital and business strategy. We deploy efficient and effective talent solutions to enable innovation and build software products and solutions in a robust and economic manner. We also have innovative business engagement models to suit the needs of each client. For moreinformation, please visit our website. Most Innovative Companies in The UK - 2024 Great Place to Work Certified - 2022, 2023, 2024 & 2025 What we believe in: We take pride in having a diverse and talented workforce spread across various geographical locations. We are a gender-neutral organization and we strongly believe in Diversity and Inclusion. Our core values include - Integrity Learning Organizational pride Respect What We Do: Innovation is at the heart of everything that Acuiti Labs offer. As an SAP Silver Partner, and an SAP BRIM company, Acuiti Labs has been delivering business technology solutions & digital transformation deploying SAP BRIM (Billing) on S/4HANA and cloud-based applications such as Subscription Billing, CPQ & Entitlement Management. Acuiti Labs come with the experience of multiple industry use cases to support the subscription and consumption-based Target Operating Models. This includes Mobility-as-a-Service (Travel using Public Transport and Private Vehicles), Tourism-as-a-Service (Hotels, Entertainment Parks), Ports-as-a-Service (Airports and Seaports), Postal-as-a-Service, Telco-as-a -service, and Software-as-a-Service. "Our core expertise and experience lie in providing reliable technology, enabling digital transformation for an intelligent enterprise, and offering business strategy consulting, and deploying innovative and efficient solutions. What we offer you: We are proud to be an organization that firmly believes in having a company culture that is friendly,motivating, nurturing, and challenging at the same time. we enthusiastically promote new policies and practices that ensures wellbeing of our employees. We offer comprehensive benefits including life insurance, group medical coverage for you and your family, and personal accident protection. Enjoy a supportive work-life balance with flexible hours, paid time off, and various lifestyle perks. Be recognized with monthly rewards, spot bonuses, and growth shares, while advancing your career with training, global exposure, and onsite opportunities. We're committed to your development, diversity, and well-being. Role Overview TheInformation Security Officer (ISO)will be responsible for establishing, implementing, monitoring, and improving Acuiti Labs'Information Security Management System (ISMS)andData Protection frameworkin alignment withISO/IEC 27001:2013,ISO/IEC 27001:2022, andISO/IEC 27701:2019standards. This role combines strategic planning, risk management, compliance oversight, and hands on execution to ensure robust protection of Acuiti Labs' information assets and adherence to regulatory and client requirements. Key Responsibilities 1. Planning Define information security goals and objectives aligned with Acuiti Labs' business strategy. Establish the scope and boundaries of the organization's ISMS. Develop and maintain information security policies, standards, and guidelines. Create classification policies for information assets and ensure appropriate handling procedures. Plan and implement ISMS in compliance withISO/IEC 27001standards. Develop risk management and security implementation frameworks with measurable KPIs. Define and maintain a process for continuous review and improvement of security policies and procedures. 2. Information Security Management Maintain and improve the organization-wideInformation Security and Risk Management Plan. Ensure integration of security principles into all business and IT processes. Conduct regularrisk assessments, vulnerability analyses, and impact assessments. Define and implementrisk treatmentandresidual risk evaluationmeasures. Oversee incident response, including documentation, analysis, and remediation of security breaches. Monitor compliance with legal, regulatory, and contractual requirements. Lead organization-widesecurity awareness and training programsand measure their effectiveness. DriveBusiness Continuity and Disaster Recovery Planning (BCP/DR)initiatives, including periodic drills and updates. Manage change control processes for ISMS and IT infrastructure updates. Ensure vendor and contractor compliance with organizational security standards. 3. Data Protection Officer Responsibilities Serve as the primary point of contact fordata privacy and protection matters. Ensure compliance withISO/IEC 27701:2019,GDPR, and other relevant data protection laws. Maintain detailed records of all data processing activities. Conduct periodicdata protection impact assessments (DPIAs). Respond todata subject requestsand coordinate with supervisory authorities as needed. Monitor changes in privacy laws and update internal practices accordingly. 4. Information Security Auditing Conduct internalISMS auditsat least annually or after significant infrastructure changes. Evaluate compliance withlegal, regulatory, and organizational information security requirements. Prepare and present audit reports with actionable recommendations to senior management. Lead remediation efforts and ensure timely closure of audit findings. Qualifications Bachelor's or Master's degree in Information Technology, Computer Science, or related field. Relevant certifications such asCISSP, CISM, CISA, or CRISCare highly desirable. 5-10 years of progressive experience in Information Security, Risk Management, or IT Governance, ideally within theIT or SAP consulting industry. Proven experience implementing or maintainingISO/IEC 27001andISO/IEC 27701standards. Strong understanding ofIT audit principles,cybersecurity frameworks, andrisk assessment methodologies. Desired Skills and Competencies In-depth understanding ofinfrastructure security,cloud platforms (AWS, Azure),network security, andidentity management. Experience withMicrosoft technologies(Windows Server, Active Directory, M365) andServiceNow. Strong knowledge ofSAP ecosystemsecurity considerations preferred. Exceptional communication, leadership, and stakeholder management skills. Ability to work independently, manage multiple priorities, and drive cross functional collaboration. Strong ethical standards, analytical mindset, and commitment to continuous improvement. Awareness of global data privacy regulations and cybersecurity trends.
Senior ServiceNow Project Manager (up to around 70k + bonus) My client is looking for an experienced ServiceNow Technical Project Manager to join their growing transformation practice. This is a senior, hands-on role suited to someone who knows the ServiceNow platform inside out and can confidently lead complex implementations from both a delivery and technical perspective. You'll be taking full ownership of end-to-end ServiceNow projects - managing scope, timelines, and budgets while keeping a close eye on technical quality and governance. Expect to be at the centre of client conversations, working closely with stakeholders to shape requirements, lead workshops, and translate business needs into scalable ServiceNow solutions. We're looking for someone who's not just a project manager, but also a technical leader - comfortable reviewing configuration, guiding developers, and challenging solution design. You'll have hands-on experience across modules such as ITSM, SPM, HRSD, IRM, or ITOM , and the ability to oversee scripting, integrations, and workflow automation. You'll need to be able to demonstrate your experience project managing end to end ServiceNow implementations and it would be handy if you had experience in at least one of the following: ITSM, ITOM, HRSD, SecOps, IRM, CSM, SPM. The right person will have a strong project background , a solid grasp of ITIL processes, and experience delivering within both Agile and Waterfall environments. ServiceNow certifications would be ideal (but not essential), as would a PMP or PRINCE2 qualification. In return, you'll join a forward-thinking consultancy that encourages ownership, innovation, and flexibility. The role is predominantly remote , with occasional travel to the office or client sites at key project milestones. The client in question have an outstanding working culture, solid pipeline, and huge opportunity for personal and career development. If you're a senior ServiceNow consultant or technical PM ready to take the next step in your career - delivering impactful transformation projects in a supportive, forward-looking environment - this one's worth a look. Salary is up to 70k - however, for the right person there is scope to bump this up a bit. Bonus is a few k on top as well which is paid annually. Our client are looking to move quickly on this, so send your CV in for immediate consideration. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Jan 16, 2026
Full time
Senior ServiceNow Project Manager (up to around 70k + bonus) My client is looking for an experienced ServiceNow Technical Project Manager to join their growing transformation practice. This is a senior, hands-on role suited to someone who knows the ServiceNow platform inside out and can confidently lead complex implementations from both a delivery and technical perspective. You'll be taking full ownership of end-to-end ServiceNow projects - managing scope, timelines, and budgets while keeping a close eye on technical quality and governance. Expect to be at the centre of client conversations, working closely with stakeholders to shape requirements, lead workshops, and translate business needs into scalable ServiceNow solutions. We're looking for someone who's not just a project manager, but also a technical leader - comfortable reviewing configuration, guiding developers, and challenging solution design. You'll have hands-on experience across modules such as ITSM, SPM, HRSD, IRM, or ITOM , and the ability to oversee scripting, integrations, and workflow automation. You'll need to be able to demonstrate your experience project managing end to end ServiceNow implementations and it would be handy if you had experience in at least one of the following: ITSM, ITOM, HRSD, SecOps, IRM, CSM, SPM. The right person will have a strong project background , a solid grasp of ITIL processes, and experience delivering within both Agile and Waterfall environments. ServiceNow certifications would be ideal (but not essential), as would a PMP or PRINCE2 qualification. In return, you'll join a forward-thinking consultancy that encourages ownership, innovation, and flexibility. The role is predominantly remote , with occasional travel to the office or client sites at key project milestones. The client in question have an outstanding working culture, solid pipeline, and huge opportunity for personal and career development. If you're a senior ServiceNow consultant or technical PM ready to take the next step in your career - delivering impactful transformation projects in a supportive, forward-looking environment - this one's worth a look. Salary is up to 70k - however, for the right person there is scope to bump this up a bit. Bonus is a few k on top as well which is paid annually. Our client are looking to move quickly on this, so send your CV in for immediate consideration. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
ServiceNow Project Manager/Engineer (up to 55k) Remote with client travel (& occasional office visits) My client is on the lookout for a ServiceNow Manager/Engineer with solid, hands-on platform experience who's ready to step up into a more delivery-focused role. This is a great opportunity for someone who's confident building and configuring within ServiceNow and wants to be more involved in project planning, stakeholder engagement, and technical delivery. You'll be working on ServiceNow implementations end-to-end , helping to configure and integrate modules like ITSM, SPM, HRSD, or IRM , while ensuring each project runs smoothly from design through to go-live. You'll support workshops, help define requirements, and ensure that what's being built truly fits the client's needs. This role would suit a technically-minded ServiceNow professional with some experience, who is looking to make the step up. You'll have a strong eye for detail, a problem-solving mindset, and enjoy being part of a collaborative project team. You'll be joining a tight-knit team that genuinely enjoys what they do - no overbearing structure or red tape, just experienced ServiceNow professionals who want to deliver great work. You'll get direct exposure to senior consultants and technical leads, meaning you'll learn quickly and have real input into the design and delivery of solutions. It's a great environment if you like to get stuck in, ask questions, and see the tangible results of your work. There's a big focus on continuous improvement too. My client encourages certifications, self-development, and exploring new modules or features within the platform. If you're the kind of person who likes taking ownership, finding better ways to do things, and growing your technical depth, you'll fit right in. You'll gain exposure to full delivery cycles, governance processes, and stakeholder management, setting you up for longer-term growth into a senior consulting or technical PM role. The position is mainly remote , with occasional office and client travel when projects hit key stages. You'll be joining a business that values initiative, provides excellent training, and genuinely invests in its people. If you've been hands-on with ServiceNow and want to broaden your project exposure in a supportive environment - this is a cracking next step. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Jan 16, 2026
Full time
ServiceNow Project Manager/Engineer (up to 55k) Remote with client travel (& occasional office visits) My client is on the lookout for a ServiceNow Manager/Engineer with solid, hands-on platform experience who's ready to step up into a more delivery-focused role. This is a great opportunity for someone who's confident building and configuring within ServiceNow and wants to be more involved in project planning, stakeholder engagement, and technical delivery. You'll be working on ServiceNow implementations end-to-end , helping to configure and integrate modules like ITSM, SPM, HRSD, or IRM , while ensuring each project runs smoothly from design through to go-live. You'll support workshops, help define requirements, and ensure that what's being built truly fits the client's needs. This role would suit a technically-minded ServiceNow professional with some experience, who is looking to make the step up. You'll have a strong eye for detail, a problem-solving mindset, and enjoy being part of a collaborative project team. You'll be joining a tight-knit team that genuinely enjoys what they do - no overbearing structure or red tape, just experienced ServiceNow professionals who want to deliver great work. You'll get direct exposure to senior consultants and technical leads, meaning you'll learn quickly and have real input into the design and delivery of solutions. It's a great environment if you like to get stuck in, ask questions, and see the tangible results of your work. There's a big focus on continuous improvement too. My client encourages certifications, self-development, and exploring new modules or features within the platform. If you're the kind of person who likes taking ownership, finding better ways to do things, and growing your technical depth, you'll fit right in. You'll gain exposure to full delivery cycles, governance processes, and stakeholder management, setting you up for longer-term growth into a senior consulting or technical PM role. The position is mainly remote , with occasional office and client travel when projects hit key stages. You'll be joining a business that values initiative, provides excellent training, and genuinely invests in its people. If you've been hands-on with ServiceNow and want to broaden your project exposure in a supportive environment - this is a cracking next step. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Service Analyst ITSM 6 months Contract Hybrid Working Inside IR35 This role will be an average of 2-3 days per week on-site, in Glasgow. Service Analyst required to work alongside the Infrastructure Team Leaders and support day-to-day activities for this Global Legal Company. Service Analyst experience to include: Experience in coordination across Change, Incident and Problem management ideally working within a Legal, Insurance or Financial Service environment Experience with ITSM and tools such as ServiceNow, JIRA, Agile and Scrum CAB experience / Change Advisory Board ICP facilitation / Integrated Change Process - Run the calls and maintain reviews. Work with Infrastructure, Compute and Network teams, monitoring tickets and SLA s Process review and improvements Daily ticket queue checks, including triage, and updates. Documentation and Agenda circulation Support Infrastructure Team Leaders in creating minutes, chasing actions and standing in for them when required Raising and following up Escalations Stakeholder Management Experience working within a Global Environment Please note that the Service Analyst is an immediate start, but you will need to go through some basic background checks before you start. To discuss this exciting Service Analyst opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Louise Davies, by exploring the VIQU IT Recruitment website. To be the first to hear about other exciting opportunities, technology, and recruitment news, please also follow us at VIQU IT Recruitment on LinkedIn, and
Jan 15, 2026
Contractor
Service Analyst ITSM 6 months Contract Hybrid Working Inside IR35 This role will be an average of 2-3 days per week on-site, in Glasgow. Service Analyst required to work alongside the Infrastructure Team Leaders and support day-to-day activities for this Global Legal Company. Service Analyst experience to include: Experience in coordination across Change, Incident and Problem management ideally working within a Legal, Insurance or Financial Service environment Experience with ITSM and tools such as ServiceNow, JIRA, Agile and Scrum CAB experience / Change Advisory Board ICP facilitation / Integrated Change Process - Run the calls and maintain reviews. Work with Infrastructure, Compute and Network teams, monitoring tickets and SLA s Process review and improvements Daily ticket queue checks, including triage, and updates. Documentation and Agenda circulation Support Infrastructure Team Leaders in creating minutes, chasing actions and standing in for them when required Raising and following up Escalations Stakeholder Management Experience working within a Global Environment Please note that the Service Analyst is an immediate start, but you will need to go through some basic background checks before you start. To discuss this exciting Service Analyst opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Louise Davies, by exploring the VIQU IT Recruitment website. To be the first to hear about other exciting opportunities, technology, and recruitment news, please also follow us at VIQU IT Recruitment on LinkedIn, and
Service Analyst ITSM 6 months Contract Hybrid Working Inside IR35 This role will be an average of 2-3 days per week on-site, in London. Service Analyst required to work alongside the Infrastructure Team Leaders and support day-to-day activities for this Global Legal Company. Service Analyst experience to include: Experience in coordination across Change, Incident and Problem management ideally working within a Legal, Insurance or Financial Service environment Experience with ITSM and tools such as ServiceNow, JIRA, Agile and Scrum CAB experience / Change Advisory Board ICP facilitation / Integrated Change Process - Run the calls and maintain reviews. Work with Infrastructure, Compute and Network teams, monitoring tickets and SLA s Process review and improvements Daily ticket queue checks, including triage, and updates. Documentation and Agenda circulation Support Infrastructure Team Leaders in creating minutes, chasing actions and standing in for them when required Raising and following up Escalations Stakeholder Management Experience working within a Global Environment Please note that the Service Analyst is an immediate start, but you will need to go through some basic background checks before you start. To discuss this exciting Service Analyst opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Louise Davies, by exploring the VIQU IT Recruitment website. To be the first to hear about other exciting opportunities, technology, and recruitment news, please also follow us at VIQU IT Recruitment on LinkedIn, and
Jan 15, 2026
Contractor
Service Analyst ITSM 6 months Contract Hybrid Working Inside IR35 This role will be an average of 2-3 days per week on-site, in London. Service Analyst required to work alongside the Infrastructure Team Leaders and support day-to-day activities for this Global Legal Company. Service Analyst experience to include: Experience in coordination across Change, Incident and Problem management ideally working within a Legal, Insurance or Financial Service environment Experience with ITSM and tools such as ServiceNow, JIRA, Agile and Scrum CAB experience / Change Advisory Board ICP facilitation / Integrated Change Process - Run the calls and maintain reviews. Work with Infrastructure, Compute and Network teams, monitoring tickets and SLA s Process review and improvements Daily ticket queue checks, including triage, and updates. Documentation and Agenda circulation Support Infrastructure Team Leaders in creating minutes, chasing actions and standing in for them when required Raising and following up Escalations Stakeholder Management Experience working within a Global Environment Please note that the Service Analyst is an immediate start, but you will need to go through some basic background checks before you start. To discuss this exciting Service Analyst opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Louise Davies, by exploring the VIQU IT Recruitment website. To be the first to hear about other exciting opportunities, technology, and recruitment news, please also follow us at VIQU IT Recruitment on LinkedIn, and
Germany - ServiceNow Consultants to Architects I'm recruiting on behalf of a well-established consultancy that is continuing to invest in and scale its ServiceNow practice across Germany. We're hiring ServiceNow experts from mid-level consultants through to senior architects to support a growing portfolio of enterprise clients. Role Overview Participate in or lead complex ServiceNow implementations across modules such as ITSM, ITOM, HRSD, SecOps, and CSM Analyse business needs and design effective technical solutions aligned with best practice Contribute to architecture standards, delivery processes, and solution governance Support and mentor junior team members (senior roles) Occasional but flexible travel to client locations within Germany Requirements Proven experience delivering ServiceNow projects - configuration, implementation, or architecture Solid understanding of ServiceNow capabilities, platform design, and delivery methodologies Strong communication skills and comfort working with both business and technical stakeholders Certifications such as CSA, CIS, or CTA are advantageous What's Offered Strong, experience-based remuneration package Flexible working and hybrid options Career growth from consultant through to lead/architect positions High-value, enterprise-scale ServiceNow project work If you'd like to discuss these opportunities confidentially, feel free to reach out.
Jan 15, 2026
Full time
Germany - ServiceNow Consultants to Architects I'm recruiting on behalf of a well-established consultancy that is continuing to invest in and scale its ServiceNow practice across Germany. We're hiring ServiceNow experts from mid-level consultants through to senior architects to support a growing portfolio of enterprise clients. Role Overview Participate in or lead complex ServiceNow implementations across modules such as ITSM, ITOM, HRSD, SecOps, and CSM Analyse business needs and design effective technical solutions aligned with best practice Contribute to architecture standards, delivery processes, and solution governance Support and mentor junior team members (senior roles) Occasional but flexible travel to client locations within Germany Requirements Proven experience delivering ServiceNow projects - configuration, implementation, or architecture Solid understanding of ServiceNow capabilities, platform design, and delivery methodologies Strong communication skills and comfort working with both business and technical stakeholders Certifications such as CSA, CIS, or CTA are advantageous What's Offered Strong, experience-based remuneration package Flexible working and hybrid options Career growth from consultant through to lead/architect positions High-value, enterprise-scale ServiceNow project work If you'd like to discuss these opportunities confidentially, feel free to reach out.
Senior Tooling Consultant Open Opportunity London, UK About the role SC Cleared or able to be cleared The Company Mozaic is an innovative and growing Digital Transformation consultancy. We work with large organisations, to assess and transform their digital operations. We have an outstanding reputation, and our customer base includes household names across industries including Financial Services, Government and Defence. Background & Experience Experienced in either ServiceNow, Halo or similar. Excellent consulting, stakeholder management; strong verbal and written communication Expert level support, installation, maintenance and development experience (UI forms, notifications, fields, workflows and JavaScript (both client and server Expert level Configuration and customisation experience Expert level troubleshooting Experience in working as part of a development team, as well as working on your own to deliver complex installations of the toolkit Strong understanding of ITIL concepts including process knowledge in all service lifecycles Experience with integrating ITSM tools with external interfaces Experience with infrastructure and application discovery tools. Strong understanding of Event Mgmt. and prior experience of integration with Monitoring solutions Comprehensive knowledge of problem analysis, structured analysis and design and programming techniques. Strong understanding and experience in Integrations including SOAP and REST bases APIs Other Specifications You will need to evidence relevant work through explicit references and examples Experience of working in an agile environment ITIL advanced certifications are preferred, should be at least ITIL v3 foundation certified Good Project and customer engagement skills; Effective in a team environment; Able to work to tight deadlines Reward Package We offer a competitive reward package, collaborative culture and fulfilling client engagements that will help you develop your career. If you are interested, please send your CV with apri covering email to .
Jan 15, 2026
Full time
Senior Tooling Consultant Open Opportunity London, UK About the role SC Cleared or able to be cleared The Company Mozaic is an innovative and growing Digital Transformation consultancy. We work with large organisations, to assess and transform their digital operations. We have an outstanding reputation, and our customer base includes household names across industries including Financial Services, Government and Defence. Background & Experience Experienced in either ServiceNow, Halo or similar. Excellent consulting, stakeholder management; strong verbal and written communication Expert level support, installation, maintenance and development experience (UI forms, notifications, fields, workflows and JavaScript (both client and server Expert level Configuration and customisation experience Expert level troubleshooting Experience in working as part of a development team, as well as working on your own to deliver complex installations of the toolkit Strong understanding of ITIL concepts including process knowledge in all service lifecycles Experience with integrating ITSM tools with external interfaces Experience with infrastructure and application discovery tools. Strong understanding of Event Mgmt. and prior experience of integration with Monitoring solutions Comprehensive knowledge of problem analysis, structured analysis and design and programming techniques. Strong understanding and experience in Integrations including SOAP and REST bases APIs Other Specifications You will need to evidence relevant work through explicit references and examples Experience of working in an agile environment ITIL advanced certifications are preferred, should be at least ITIL v3 foundation certified Good Project and customer engagement skills; Effective in a team environment; Able to work to tight deadlines Reward Package We offer a competitive reward package, collaborative culture and fulfilling client engagements that will help you develop your career. If you are interested, please send your CV with apri covering email to .
