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servicenow process consultant
Fieldfisher
Practice Administrator
Fieldfisher City, Belfast
It's an exciting time to join Fieldfisher in Belfast! Our Belfast office is experiencing significant growth as we expand our presence and strengthen our business across the region. This is a fantastic opportunity to be part of a dynamic team during a period of rapid development and innovation. We're building something special here driven by ambition, collaboration, and a commitment to excellence. If you're looking for a role where you can make an impact and grow with us, now is the perfect time to come on board. Join the team as a Practice Administrator at Fieldfisher LLP Belfast! We're keen to welcome a motivated individual to become a valued member of our Legal Support Services function. As part of our practice administration team, you'll provide essential administrative support across all Legal Practice Groups and Business Services in the UK. Grow your career journey with us! This is a fantastic opportunity to develop your knowledge and skills within a professional environment. Tailored training will be provided to give you the best chance at success. What You'll Do Assist with processing expenses, invoices, and payments received, ensuring the use of correct charge codes and following up on actions where necessary. Support with raising billing guides and the billing process. Conduct basic property searches using the Land Registry portal. Participate in utility searches using our electronic search agents. Assist with electronic filing and data room downloads. Support the upkeep and maintenance of the firm's Interaction database, including input of data as needed. Create firmwide marketing communications and event invitations. Aid in organising conferences with counsel Assist in conducting research. Assist in recording time for external consultants Take part in team building and social activities Use ServiceNow to organise and manage your workload What We're Looking For Proven experience in an office setting as an administrator or customer service representative. A minimum of 5 GCSEs including Maths and English (or equivalent) Proficiency in Word and Outlook; familiarity with Excel. Written and verbal communication skills with the ability to proactively liaise effectively across different levels in a business. Experience of working in a collaborative team environment. Experience having to independently organise workload and manage varying deadlines. Curiosity and flexibility An eagerness to learn Drive and determination for a career in professional services Problem solving skills Who are we looking for? We don't have a type. We believe our differences are our strength; varied cultures, approaches and experience can only benefit us. What do we offer? You can be yourself: It takes everyone to make us who we are. We're a culture of diverse perspectives, with each of us making unique contributions that make us better together. In the office or WFH? : We think the best balance is more time in the office than at home, so we operate a 60:40 rule. Beyond salary : We offer plenty of benefits; private medical insurance, health cash plan, dental insurance, life assurance, critical illness insurance, matched pension contributions up to 7%, holiday trading, plus many more. Visit: Reward & Benefits Fieldfisher. Modern Office Space: Located in the iconic Titanic Quarter with excellent commuter links and parking nearby. Nurturing your talent: T ake a 'build a career' approach to your training. You'll be on a pathway but free to wander if you see something you'd like to study more closely. Funnel your interests : You have a life outside work, and we can help it to flourish. Join clubs, affinity networks, inclusive events, and pro bono/charity initiatives. Inclusion is not exclusive: If all our differences are highlighted, no one stands out for being different. At Fieldfisher, all our rich diversity is celebrated. We will provide the equipment to allow you to shine, at interview and beyond. Just let us know what you need.
Apr 29, 2026
Full time
It's an exciting time to join Fieldfisher in Belfast! Our Belfast office is experiencing significant growth as we expand our presence and strengthen our business across the region. This is a fantastic opportunity to be part of a dynamic team during a period of rapid development and innovation. We're building something special here driven by ambition, collaboration, and a commitment to excellence. If you're looking for a role where you can make an impact and grow with us, now is the perfect time to come on board. Join the team as a Practice Administrator at Fieldfisher LLP Belfast! We're keen to welcome a motivated individual to become a valued member of our Legal Support Services function. As part of our practice administration team, you'll provide essential administrative support across all Legal Practice Groups and Business Services in the UK. Grow your career journey with us! This is a fantastic opportunity to develop your knowledge and skills within a professional environment. Tailored training will be provided to give you the best chance at success. What You'll Do Assist with processing expenses, invoices, and payments received, ensuring the use of correct charge codes and following up on actions where necessary. Support with raising billing guides and the billing process. Conduct basic property searches using the Land Registry portal. Participate in utility searches using our electronic search agents. Assist with electronic filing and data room downloads. Support the upkeep and maintenance of the firm's Interaction database, including input of data as needed. Create firmwide marketing communications and event invitations. Aid in organising conferences with counsel Assist in conducting research. Assist in recording time for external consultants Take part in team building and social activities Use ServiceNow to organise and manage your workload What We're Looking For Proven experience in an office setting as an administrator or customer service representative. A minimum of 5 GCSEs including Maths and English (or equivalent) Proficiency in Word and Outlook; familiarity with Excel. Written and verbal communication skills with the ability to proactively liaise effectively across different levels in a business. Experience of working in a collaborative team environment. Experience having to independently organise workload and manage varying deadlines. Curiosity and flexibility An eagerness to learn Drive and determination for a career in professional services Problem solving skills Who are we looking for? We don't have a type. We believe our differences are our strength; varied cultures, approaches and experience can only benefit us. What do we offer? You can be yourself: It takes everyone to make us who we are. We're a culture of diverse perspectives, with each of us making unique contributions that make us better together. In the office or WFH? : We think the best balance is more time in the office than at home, so we operate a 60:40 rule. Beyond salary : We offer plenty of benefits; private medical insurance, health cash plan, dental insurance, life assurance, critical illness insurance, matched pension contributions up to 7%, holiday trading, plus many more. Visit: Reward & Benefits Fieldfisher. Modern Office Space: Located in the iconic Titanic Quarter with excellent commuter links and parking nearby. Nurturing your talent: T ake a 'build a career' approach to your training. You'll be on a pathway but free to wander if you see something you'd like to study more closely. Funnel your interests : You have a life outside work, and we can help it to flourish. Join clubs, affinity networks, inclusive events, and pro bono/charity initiatives. Inclusion is not exclusive: If all our differences are highlighted, no one stands out for being different. At Fieldfisher, all our rich diversity is celebrated. We will provide the equipment to allow you to shine, at interview and beyond. Just let us know what you need.
ServiceNow Account Executive, Permanent contract
Devoteam Alegri GmbH
REQUISITOS The Role: We are seeking a highly skilled Senior Azure Cloud DevOps Engineer with deep experience (3-5 years) in automation, Azure native services, and modern DevOps practices. You will build and manage cloud native solutions and automated deployment pipelines using Azure DevOps, GitHub Actions, and YAML to enhance delivery speed, system reliability, and operational efficiency. You will design secure, scalable architectures across the Azure platform, while contributing to a high performance engineering culture within an Agile/Scrum environment. This position requires strong hands on expertise in automation scripting and the ability to proactively improve system monitoring and observability. Key Responsibilities: Build - Mastery - Innovate - Optimize Architect and Implement: Build robust Azure cloud solutions, leveraging services such as Azure App Services, Azure Functions, Azure Kubernetes Service (AKS), API management, SQL Database and various Azure native components. DevOps Mastery: Define, optimize, and maintain Azure DevOps and GitHub Actions CI/CD pipelines, using Infrastructure as Code with Terraform, Bicep, and PowerShell scripting to streamline deployments, configuration updates, maintenance, and provisioning tasks. Innovate: Conduct proof of concepts for emerging Azure technologies and Gen AI applications. Platform integration: Integrate and manage key platform services, including Storage, Networking, Identity, and Monitoring, ensuring seamless end to end operations. Well Architected: Implement secure, scalable designs following best practices for availability, performance optimization, and cloud security. Collaboration: Work within Agile/Scrum teams, partnering with developers, cloud engineers, and stakeholders to deliver high quality, cloud ready solutions. Analytical skills: Diagnose and resolve complex issues in cloud and DevOps environments, applying strong problem solving and analytical skills. Optimize: Ensure solutions are cost effective, high performing, and reliably secure. Take on a prominent role in the architecture and design of web solutions. Work with the wider development team to scope out and develop new web applications for existing services. Develop a flexible and well structured back end architecture. Participate in code reviews, testing, and quality assurance processes to ensure high quality code Help identify, escalat, resolve any technical issues and problems that might occur. Participate in code reviews, testing, and quality assurance to meet project goals and timelines. Provide technical guidance to junior developers and communicate effectively with clients and stakeholders. Set up and manage the computational infrastructure required to build, test and release applications. Develop and maintain tools to assist other developers in delivering their changes to production environments quickly and reliably. Establish and enforce development and coding best practices within the teams. Automate existing manual tasks to reduce delivery time and free up time for core development. Share knowledge and collaborate effectively with the rest of the Compute team based in other locations. Levallois-Perret . France Manager At Devoteam, we help organisations unlock the full potential of the cloud. As a Microsoft Cloud Consultant, you guide customers through their cloud journey and help them build secure, scalable and futureproof platforms. You guide them through the complexities of Microsoft Azure and ensure their platform is engineered for long term success. You'll join a team that thrives on innovation, collaboration and continuous learning-because shaping the future of cloud means staying ahead of it. Your role As a Cloud Consultant, you support customers in designing, managing and improving their cloud environments. You translate business needs into smart technical solutions and ensure the underlying platform is reliable, secure and ready for growth. You will: Support customers with the management, integration and maintenance of their cloud platform, ensuring stability, security and operational excellence. Work on core infrastructure and technology services within the landing zone, helping customers build a strong and compliant cloud foundation. Collaborate closely with DevOps teams, who focus on development practices and platform usage, while you ensure the platform itself is robust and well architected. Collaborate with the Data & AI teams to ensure transformation projects provide the necessary foundations for advanced AI Foundry and Fabric implementations. Conduct feasibility studies for new cloud services or platform improvements, always keeping an eye on innovation and long term value. Think proactively about security, maintainability, flexibility and efficiency in every solution you design. We are seeking our next talents to work on data-related projects (at Strategy, Business, and Operations levels). The ideal candidate will have a deep understanding of data analysis, management, and visualization, coupled with strong problem solving and communication skills. The Data Consultant will collaborate with clients and internal teams to assess data needs, develop strategies for effective data utilization, and implement solutions that drive business insights. Responsibilities: Analyze complex datasets to identify trends, patterns, and insights. Interpret data to provide actionable recommendations for business improvement. Work closely with clients to understand their business goals and data requirements. Collaborate on the development of data strategies aligned with client objectives. Design and implement data management processes to ensure data accuracy, completeness, and security. Develop and maintain data documentation and metadata. Create visually appealing and insightful reports and dashboards. Communicate data findings effectively to both technical and non-technical stakeholders. Identify and resolve data related issues and challenges. Propose innovative solutions to improve data processes and systems. Stay updated on industry trends and advancements in data technologies. Provide guidance on the selection and implementation of data tools and technologies. Levallois-Perret . France & Devops Engineer Vos Missions : Lisboa . Portugal Assurance Analyst Ability to elicit and document technical requirements; Preparation of use cases for validation of the solution under implementation; Manage and validate the requirements; Identify gaps and opportunities for process improvements; Analyze functional and technical specifications to ensure that the construction and definition of test cases is in agreement; Execution of different types of software tests in order to validate that the developed solutions respond to the requirements defined in the technical and functional specifications, ensuring compliance with the defined testing framework; Updating documentation and deliverables related to testing (test plans, test scripts and evidence reports). Machelen . Belgium & Compliance Engineer What are we looking for? As a Security GRC consultant, you are able to engage with our clients in all industry sectors to scope out their cyber requirements and to deliver on their Governance, Risk and Compliance projects based on your expert advice. You are able to help clients understand their risk exposure in their environment and design solutions to remediate their risks. What will your day look like? You will adopt and integrate Compliance & Risk Frameworks for specific projects at our clients. This can include data entry into ServiceNow GRC tool, creating status reports and maintain statistics. You will also support our clients in the development of their security program regarding compliance and data privacy, which includes performing or documenting Framework Assessments; advising on or creating appropriate Policies; and revising, creating, or assisting in the creation of Risk Management, Incident Response, and Business Recovery programs. Who will you work with? You will be part of the Cyber Trust team with more than 50 people in Belgium, exchanging insights and knowledge, "ensuring a secure IT environment protecting the business goals". You will work with our customer's business and technical employees to capture, discuss and verify cyber risks. You work on flexible daily basis, on site at client's office, at Devoteam in Zaventem or at home. You will report to your practice manager, who will be your point of contact for development and career guidance.
Apr 17, 2026
Full time
REQUISITOS The Role: We are seeking a highly skilled Senior Azure Cloud DevOps Engineer with deep experience (3-5 years) in automation, Azure native services, and modern DevOps practices. You will build and manage cloud native solutions and automated deployment pipelines using Azure DevOps, GitHub Actions, and YAML to enhance delivery speed, system reliability, and operational efficiency. You will design secure, scalable architectures across the Azure platform, while contributing to a high performance engineering culture within an Agile/Scrum environment. This position requires strong hands on expertise in automation scripting and the ability to proactively improve system monitoring and observability. Key Responsibilities: Build - Mastery - Innovate - Optimize Architect and Implement: Build robust Azure cloud solutions, leveraging services such as Azure App Services, Azure Functions, Azure Kubernetes Service (AKS), API management, SQL Database and various Azure native components. DevOps Mastery: Define, optimize, and maintain Azure DevOps and GitHub Actions CI/CD pipelines, using Infrastructure as Code with Terraform, Bicep, and PowerShell scripting to streamline deployments, configuration updates, maintenance, and provisioning tasks. Innovate: Conduct proof of concepts for emerging Azure technologies and Gen AI applications. Platform integration: Integrate and manage key platform services, including Storage, Networking, Identity, and Monitoring, ensuring seamless end to end operations. Well Architected: Implement secure, scalable designs following best practices for availability, performance optimization, and cloud security. Collaboration: Work within Agile/Scrum teams, partnering with developers, cloud engineers, and stakeholders to deliver high quality, cloud ready solutions. Analytical skills: Diagnose and resolve complex issues in cloud and DevOps environments, applying strong problem solving and analytical skills. Optimize: Ensure solutions are cost effective, high performing, and reliably secure. Take on a prominent role in the architecture and design of web solutions. Work with the wider development team to scope out and develop new web applications for existing services. Develop a flexible and well structured back end architecture. Participate in code reviews, testing, and quality assurance processes to ensure high quality code Help identify, escalat, resolve any technical issues and problems that might occur. Participate in code reviews, testing, and quality assurance to meet project goals and timelines. Provide technical guidance to junior developers and communicate effectively with clients and stakeholders. Set up and manage the computational infrastructure required to build, test and release applications. Develop and maintain tools to assist other developers in delivering their changes to production environments quickly and reliably. Establish and enforce development and coding best practices within the teams. Automate existing manual tasks to reduce delivery time and free up time for core development. Share knowledge and collaborate effectively with the rest of the Compute team based in other locations. Levallois-Perret . France Manager At Devoteam, we help organisations unlock the full potential of the cloud. As a Microsoft Cloud Consultant, you guide customers through their cloud journey and help them build secure, scalable and futureproof platforms. You guide them through the complexities of Microsoft Azure and ensure their platform is engineered for long term success. You'll join a team that thrives on innovation, collaboration and continuous learning-because shaping the future of cloud means staying ahead of it. Your role As a Cloud Consultant, you support customers in designing, managing and improving their cloud environments. You translate business needs into smart technical solutions and ensure the underlying platform is reliable, secure and ready for growth. You will: Support customers with the management, integration and maintenance of their cloud platform, ensuring stability, security and operational excellence. Work on core infrastructure and technology services within the landing zone, helping customers build a strong and compliant cloud foundation. Collaborate closely with DevOps teams, who focus on development practices and platform usage, while you ensure the platform itself is robust and well architected. Collaborate with the Data & AI teams to ensure transformation projects provide the necessary foundations for advanced AI Foundry and Fabric implementations. Conduct feasibility studies for new cloud services or platform improvements, always keeping an eye on innovation and long term value. Think proactively about security, maintainability, flexibility and efficiency in every solution you design. We are seeking our next talents to work on data-related projects (at Strategy, Business, and Operations levels). The ideal candidate will have a deep understanding of data analysis, management, and visualization, coupled with strong problem solving and communication skills. The Data Consultant will collaborate with clients and internal teams to assess data needs, develop strategies for effective data utilization, and implement solutions that drive business insights. Responsibilities: Analyze complex datasets to identify trends, patterns, and insights. Interpret data to provide actionable recommendations for business improvement. Work closely with clients to understand their business goals and data requirements. Collaborate on the development of data strategies aligned with client objectives. Design and implement data management processes to ensure data accuracy, completeness, and security. Develop and maintain data documentation and metadata. Create visually appealing and insightful reports and dashboards. Communicate data findings effectively to both technical and non-technical stakeholders. Identify and resolve data related issues and challenges. Propose innovative solutions to improve data processes and systems. Stay updated on industry trends and advancements in data technologies. Provide guidance on the selection and implementation of data tools and technologies. Levallois-Perret . France & Devops Engineer Vos Missions : Lisboa . Portugal Assurance Analyst Ability to elicit and document technical requirements; Preparation of use cases for validation of the solution under implementation; Manage and validate the requirements; Identify gaps and opportunities for process improvements; Analyze functional and technical specifications to ensure that the construction and definition of test cases is in agreement; Execution of different types of software tests in order to validate that the developed solutions respond to the requirements defined in the technical and functional specifications, ensuring compliance with the defined testing framework; Updating documentation and deliverables related to testing (test plans, test scripts and evidence reports). Machelen . Belgium & Compliance Engineer What are we looking for? As a Security GRC consultant, you are able to engage with our clients in all industry sectors to scope out their cyber requirements and to deliver on their Governance, Risk and Compliance projects based on your expert advice. You are able to help clients understand their risk exposure in their environment and design solutions to remediate their risks. What will your day look like? You will adopt and integrate Compliance & Risk Frameworks for specific projects at our clients. This can include data entry into ServiceNow GRC tool, creating status reports and maintain statistics. You will also support our clients in the development of their security program regarding compliance and data privacy, which includes performing or documenting Framework Assessments; advising on or creating appropriate Policies; and revising, creating, or assisting in the creation of Risk Management, Incident Response, and Business Recovery programs. Who will you work with? You will be part of the Cyber Trust team with more than 50 people in Belgium, exchanging insights and knowledge, "ensuring a secure IT environment protecting the business goals". You will work with our customer's business and technical employees to capture, discuss and verify cyber risks. You work on flexible daily basis, on site at client's office, at Devoteam in Zaventem or at home. You will report to your practice manager, who will be your point of contact for development and career guidance.
ServiceNow TNI Architect
Prodapt Solutions Private Limited Reading, Berkshire
Overview Job Description: Telecommunications Network Inventory (TNI) Architect - ServiceNow Platform Role Overview: The TNI Architect is a senior architectural leader responsible for defining, designing, and governing large scale Telecommunications Network Inventory (TNI) solutions on the ServiceNow platform. With 15+ years of total IT experience and 10+ years of deep ServiceNow + TNI architecture expertise, this role drives digital transformation for telecom operators by unifying network inventory, workflows, and automation on ServiceNow's telecom ecosystem such as (topologies, equipment, and processes). This role partners with enterprise architects, network engineers, and business leaders to build scalable, AI enabled, future ready telecom operations. TNI & ServiceNow Architecture Architect end to end Telecommunications Network Inventory (TNI) solutions, including physical & logical network modelling, topology, capacity, and lifecycle automation (Supports inventory visualization, topology mapping & telecom workflows). Define scalable, secure, and high performance ServiceNow architectures across ITSM, ITOM, CSM, CMDB, FSM/FSL, Discovery, and telecom modules. Create architecture blueprints, reference models, data models, and integration patterns aligned with enterprise standards. Drive TNI platform modernization, including converged network operations, CMDB maturity, and configuration governance. Solution Design & Delivery Leadership Lead solution architecture for large implementations, upgrades, and multi module programs in the telecom domain. Conduct design reviews, code reviews, and configuration governance to ensure adherence to platform best practices. Define platform guardrails, data governance, naming conventions, security models, and upgrade readiness. Optimize workflows, inventory models, and network operations dashboards for performance and usability. Integration & Automation Architect integrations between TNI and OSS/BSS systems using REST/SOAP APIs, IntegrationHub, MID Server, event driven patterns, and network adapters. Build reusable frameworks, accelerators, network templates, and automation toolkits to improve delivery velocity. Stakeholder Engagement & Strategy Partner with business, network ops, engineering teams, and CXO level stakeholders to align TNI architecture with transformation strategy. Lead customer workshops, solution walkthroughs, RFP/RFI responses, and pre sales architecture sessions. Provide thought leadership on ServiceNow telecom roadmap, platform expansion, AI capabilities, and upgrade strategy. Innovation & Telecom Transformation Drive adoption of new ServiceNow telecom capabilities such as predictive intelligence, AIOps, topology visualization, automated network service creation, and process optimization. (ServiceNow supports automated service creation & network topology management) Identify opportunities to modernize legacy OSS systems using ServiceNow as the central orchestration and inventory platform. Leadership, Mentoring & Governance Guide developers, BAs, technical consultants, and junior architects on TNI design patterns and platform best practices. Establish architectural standards within the TNI/ServiceNow Center of Excellence (CoE). Mentor cross functional teams and support capability building through structured training and knowledge sessions. Required Experience & Qualifications 15+ years of overall IT experience, with strong background in enterprise system design and large scale architecture. 10+ years specialized in ServiceNow + TNI architecture, including hands on experience with telecom inventory models. (TNI includes inventory, rack design, capacity, equipment modeling, fiber/circuit mapping, etc.) Strong expertise across ServiceNow telecom ecosystem: TNI, CMDB, Discovery, Service Operations, ITOM, CSM, FSM/FSL. Proven experience designing integrations between ServiceNow and OSS/BSS systems. Experience defining data models for network equipment, logical circuits, racks, capacity, and telecom topology. Strong communication and stakeholder management skills, including experience presenting to senior executives. ServiceNow certifications preferred: Certified System Administrator CIS (any Telecom/CMDB/Discovery/CSM/ITSM modules) CAD CTA (preferred) Preferred Skills Experience in telecom network modeling, network topologies, fiber/circuit provisioning, and network operations. Familiarity with AI features in ServiceNow-Predictive Intelligence, Automation Engine, AIOps. Understanding of cloud (AWS/Azure/GCP), microservices, and enterprise integration patterns. Hands on experience with pre sales, estimation, and solution shaping for large telecom RFPs. Why This Role Matters This role is critical in helping telecom enterprises modernize network operations, unify inventory systems, reduce operational complexity, and accelerate digital transformation on the ServiceNow platform.
Apr 15, 2026
Full time
Overview Job Description: Telecommunications Network Inventory (TNI) Architect - ServiceNow Platform Role Overview: The TNI Architect is a senior architectural leader responsible for defining, designing, and governing large scale Telecommunications Network Inventory (TNI) solutions on the ServiceNow platform. With 15+ years of total IT experience and 10+ years of deep ServiceNow + TNI architecture expertise, this role drives digital transformation for telecom operators by unifying network inventory, workflows, and automation on ServiceNow's telecom ecosystem such as (topologies, equipment, and processes). This role partners with enterprise architects, network engineers, and business leaders to build scalable, AI enabled, future ready telecom operations. TNI & ServiceNow Architecture Architect end to end Telecommunications Network Inventory (TNI) solutions, including physical & logical network modelling, topology, capacity, and lifecycle automation (Supports inventory visualization, topology mapping & telecom workflows). Define scalable, secure, and high performance ServiceNow architectures across ITSM, ITOM, CSM, CMDB, FSM/FSL, Discovery, and telecom modules. Create architecture blueprints, reference models, data models, and integration patterns aligned with enterprise standards. Drive TNI platform modernization, including converged network operations, CMDB maturity, and configuration governance. Solution Design & Delivery Leadership Lead solution architecture for large implementations, upgrades, and multi module programs in the telecom domain. Conduct design reviews, code reviews, and configuration governance to ensure adherence to platform best practices. Define platform guardrails, data governance, naming conventions, security models, and upgrade readiness. Optimize workflows, inventory models, and network operations dashboards for performance and usability. Integration & Automation Architect integrations between TNI and OSS/BSS systems using REST/SOAP APIs, IntegrationHub, MID Server, event driven patterns, and network adapters. Build reusable frameworks, accelerators, network templates, and automation toolkits to improve delivery velocity. Stakeholder Engagement & Strategy Partner with business, network ops, engineering teams, and CXO level stakeholders to align TNI architecture with transformation strategy. Lead customer workshops, solution walkthroughs, RFP/RFI responses, and pre sales architecture sessions. Provide thought leadership on ServiceNow telecom roadmap, platform expansion, AI capabilities, and upgrade strategy. Innovation & Telecom Transformation Drive adoption of new ServiceNow telecom capabilities such as predictive intelligence, AIOps, topology visualization, automated network service creation, and process optimization. (ServiceNow supports automated service creation & network topology management) Identify opportunities to modernize legacy OSS systems using ServiceNow as the central orchestration and inventory platform. Leadership, Mentoring & Governance Guide developers, BAs, technical consultants, and junior architects on TNI design patterns and platform best practices. Establish architectural standards within the TNI/ServiceNow Center of Excellence (CoE). Mentor cross functional teams and support capability building through structured training and knowledge sessions. Required Experience & Qualifications 15+ years of overall IT experience, with strong background in enterprise system design and large scale architecture. 10+ years specialized in ServiceNow + TNI architecture, including hands on experience with telecom inventory models. (TNI includes inventory, rack design, capacity, equipment modeling, fiber/circuit mapping, etc.) Strong expertise across ServiceNow telecom ecosystem: TNI, CMDB, Discovery, Service Operations, ITOM, CSM, FSM/FSL. Proven experience designing integrations between ServiceNow and OSS/BSS systems. Experience defining data models for network equipment, logical circuits, racks, capacity, and telecom topology. Strong communication and stakeholder management skills, including experience presenting to senior executives. ServiceNow certifications preferred: Certified System Administrator CIS (any Telecom/CMDB/Discovery/CSM/ITSM modules) CAD CTA (preferred) Preferred Skills Experience in telecom network modeling, network topologies, fiber/circuit provisioning, and network operations. Familiarity with AI features in ServiceNow-Predictive Intelligence, Automation Engine, AIOps. Understanding of cloud (AWS/Azure/GCP), microservices, and enterprise integration patterns. Hands on experience with pre sales, estimation, and solution shaping for large telecom RFPs. Why This Role Matters This role is critical in helping telecom enterprises modernize network operations, unify inventory systems, reduce operational complexity, and accelerate digital transformation on the ServiceNow platform.

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