About The Role FDM is a global business and technology consultancy seeking an Infrastructure Programme Manager to work for our client within the finance sector. This is initially a 12-month contract with the potential to extend and will be a hybrid role based in London. Our client is seeking an experienced Infrastructure Programme Manager to lead the successful delivery of complex technology programmes across enterprise infrastructure. The role requires a strong delivery mindset, deep technical understanding of ServiceNow, Google Cloud Platform (GCP), and End User Computing (EUC). The ideal candidate will have the proven ability to drive outcomes in fast-paced environments. Responsibilities Govern end-to-end programme delivery for infrastructure initiatives, ensuring alignment with strategic business outcomes Manage the planning, budgeting and risk management of programmes to guarantee timely, cost-effective delivery, while proactively identifying and mitigating delivery risks Act as the bridge between technology teams, vendors, and senior stakeholders, translating business requirements into actionable delivery plans Oversee ServiceNow platform initiatives, ensuring effective workflow automation, governance, and operational efficiency Drive adoption and optimisation of GCP services, ensuring cloud-first strategies deliver measurable value Champion EUC transformation programmes, enhancing end-user productivity and security while delivering a consistent, seamless digital workplace experience Establish and manage programme governance, ensuring transparency, effective communication, and senior stakeholder engagement Lead multi-disciplinary teams to foster collaboration, accountability, and a culture of continuous improvement Requirements Minimum of 7 years' experience in Infrastructure Project Management,delivering complex, multi-stream infrastructure programmes in large organisations Strong expertise in ServiceNow implementation and integration for enterprise IT operations Practical understanding of Google Cloud Platform services, architectures, and delivery models Experience delivering EUC transformation, including device lifecycle management, virtual desktop solutions, and collaboration tools Excellent stakeholder management and influencing skills Expert in financial management, resource planning, and delivering measurable benefits Delivery-focused mindset, with strong problem-solving skills and ability to work in ambiguous environments Project and Programme certifications such as MSP, PMP, PRINCE2, Agile are highly desirable Why join us Career coaching, mentoring and access to upskilling throughout your entire FDM career Assignments with global companies and opportunities to work abroad Opportunity to re-skill and up-skill into new areas, develop non-linear career paths and build a skillset within your field Annual leave, work-place pension About FDM We are a business and technology consultancy and one of the UK's leading employers, recruiting the brightest talent to become the innovators of tomorrow. We have centres across Europe, North America and Asia-Pacific, and a global workforce of over 3,500 Consultants. FDM has shown exponential growth throughout the years, firmly establishing itself as an award-winning employer and is listed on the FTSE4Good Index. Diversity and Inclusion FDM Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, provincial or local laws.
Jan 01, 2026
Full time
About The Role FDM is a global business and technology consultancy seeking an Infrastructure Programme Manager to work for our client within the finance sector. This is initially a 12-month contract with the potential to extend and will be a hybrid role based in London. Our client is seeking an experienced Infrastructure Programme Manager to lead the successful delivery of complex technology programmes across enterprise infrastructure. The role requires a strong delivery mindset, deep technical understanding of ServiceNow, Google Cloud Platform (GCP), and End User Computing (EUC). The ideal candidate will have the proven ability to drive outcomes in fast-paced environments. Responsibilities Govern end-to-end programme delivery for infrastructure initiatives, ensuring alignment with strategic business outcomes Manage the planning, budgeting and risk management of programmes to guarantee timely, cost-effective delivery, while proactively identifying and mitigating delivery risks Act as the bridge between technology teams, vendors, and senior stakeholders, translating business requirements into actionable delivery plans Oversee ServiceNow platform initiatives, ensuring effective workflow automation, governance, and operational efficiency Drive adoption and optimisation of GCP services, ensuring cloud-first strategies deliver measurable value Champion EUC transformation programmes, enhancing end-user productivity and security while delivering a consistent, seamless digital workplace experience Establish and manage programme governance, ensuring transparency, effective communication, and senior stakeholder engagement Lead multi-disciplinary teams to foster collaboration, accountability, and a culture of continuous improvement Requirements Minimum of 7 years' experience in Infrastructure Project Management,delivering complex, multi-stream infrastructure programmes in large organisations Strong expertise in ServiceNow implementation and integration for enterprise IT operations Practical understanding of Google Cloud Platform services, architectures, and delivery models Experience delivering EUC transformation, including device lifecycle management, virtual desktop solutions, and collaboration tools Excellent stakeholder management and influencing skills Expert in financial management, resource planning, and delivering measurable benefits Delivery-focused mindset, with strong problem-solving skills and ability to work in ambiguous environments Project and Programme certifications such as MSP, PMP, PRINCE2, Agile are highly desirable Why join us Career coaching, mentoring and access to upskilling throughout your entire FDM career Assignments with global companies and opportunities to work abroad Opportunity to re-skill and up-skill into new areas, develop non-linear career paths and build a skillset within your field Annual leave, work-place pension About FDM We are a business and technology consultancy and one of the UK's leading employers, recruiting the brightest talent to become the innovators of tomorrow. We have centres across Europe, North America and Asia-Pacific, and a global workforce of over 3,500 Consultants. FDM has shown exponential growth throughout the years, firmly establishing itself as an award-winning employer and is listed on the FTSE4Good Index. Diversity and Inclusion FDM Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, provincial or local laws.
Computacenter AG & Co. oHG
Hatfield, Hertfordshire
Overview Select how often (in days) to receive an alert: Solution Architect (ServiceNow) Location: UK - Hatfield, UK - London, UK - Reading, UK - Milton Keynes Job-ID: 213091 Contract type: Standard Business Unit: Information Technology What you'll do Demonstrable experience as a ServiceNow Solution Architect in large, complex enterprise environments. In-depth understanding of key ServiceNow modules: TPSM, FSM, ITSM, CSM, App Engine, HRSD. Define and govern integrations across ServiceNow modules and external systems (e.g., SAP, CRM, supplier/customer platforms). Establish and promote reusable integration patterns and standards, leveraging tools such as IntegrationHub, APIs, and middleware. Align portal design with user personas, customer journeys, and accessibility best practices. Guide cross-functional teams across design, development, and deployment, ensuring architectural coherence. Create architecture artefacts including data flows, sequence diagrams, and component models to support stakeholder alignment. Advise on security and identity integration (e.g., SSO, SAML, OAuth) within the portal and across connected systems. Contribute to governance forums, design reviews, and solution assurance processes. What you'll need Proven track record in designing and implementing Experience Portals Strong background in enterprise integration, including: - REST/SOAP APIs - IntegrationHub / Flow Designer - Event-driven and asynchronous patterns - External customer and supplier platforms Experience in enterprise identity, authentication and role-based access controls. Ability to work collaboratively across business and technical teams to drive outcome-focused architecture. Integration with intelligent locker solutions (e.g., for field service, click-and-collect, returns, or logistics scenarios). Experience with SAP integration, Salesforce, or third-party field service and logistics platforms. Familiarity with domain separation and multi-tenant ServiceNow environments. ServiceNow certifications (e.g. Certified System Administrator, Implementation Specialist in key modules). Knowledge of enterprise architecture standards and Agile/DevOps practices. About us Computacenter is a leading independent provider of IT infrastructure services, with about 20,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers' infrastructures. We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance. Interested in joining a company with a strong sense of community? We're growing. We're hiring. We encourage. We empower. We support.
Jan 01, 2026
Full time
Overview Select how often (in days) to receive an alert: Solution Architect (ServiceNow) Location: UK - Hatfield, UK - London, UK - Reading, UK - Milton Keynes Job-ID: 213091 Contract type: Standard Business Unit: Information Technology What you'll do Demonstrable experience as a ServiceNow Solution Architect in large, complex enterprise environments. In-depth understanding of key ServiceNow modules: TPSM, FSM, ITSM, CSM, App Engine, HRSD. Define and govern integrations across ServiceNow modules and external systems (e.g., SAP, CRM, supplier/customer platforms). Establish and promote reusable integration patterns and standards, leveraging tools such as IntegrationHub, APIs, and middleware. Align portal design with user personas, customer journeys, and accessibility best practices. Guide cross-functional teams across design, development, and deployment, ensuring architectural coherence. Create architecture artefacts including data flows, sequence diagrams, and component models to support stakeholder alignment. Advise on security and identity integration (e.g., SSO, SAML, OAuth) within the portal and across connected systems. Contribute to governance forums, design reviews, and solution assurance processes. What you'll need Proven track record in designing and implementing Experience Portals Strong background in enterprise integration, including: - REST/SOAP APIs - IntegrationHub / Flow Designer - Event-driven and asynchronous patterns - External customer and supplier platforms Experience in enterprise identity, authentication and role-based access controls. Ability to work collaboratively across business and technical teams to drive outcome-focused architecture. Integration with intelligent locker solutions (e.g., for field service, click-and-collect, returns, or logistics scenarios). Experience with SAP integration, Salesforce, or third-party field service and logistics platforms. Familiarity with domain separation and multi-tenant ServiceNow environments. ServiceNow certifications (e.g. Certified System Administrator, Implementation Specialist in key modules). Knowledge of enterprise architecture standards and Agile/DevOps practices. About us Computacenter is a leading independent provider of IT infrastructure services, with about 20,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers' infrastructures. We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance. Interested in joining a company with a strong sense of community? We're growing. We're hiring. We encourage. We empower. We support.
About Us Turnkey Consulting is an independent risk and security consultancy that brings together people, protection, and performance to help organisations achieve Digital Enterprise Resilience. For more than 20 years, Turnkey has enabled the world's leading companies to understand and optimise their risk and security landscape through assessment-based road mapping, organisational empowerment, and expert application of market-leading technologies. Turnkey is headquartered in London with offices across Asia, Australia, Europe, and North America. The Opportunity We are looking for a Senior IGA Senior Engineer or Architect with strong experience in SailPoint and Identity Governance & Administration (IGA) to join our Identity & Access Management practice. You will play a leading role in delivering and optimising IGA solutions for our clients, working across the full project lifecycle and engaging with stakeholders at all levels. We welcome applications from individuals with a proven track record in implementing IGA solutions, particularly those with expertise in SailPoint, authentication technologies, and Microsoft Entra. Experience with SAP access management is a bonus, but not essential, support clients with a wide variety of identity requirements. Experience with Privileged Access Management (PAM) tools such as Delinea or CyberArk is also highly desirable. Your skills and experience will be assessed against the requirements of the role, and we offer two grades: Senior Engineer and Architect. The Architect grade includes additional responsibilities around technical leadership, solution design, and commercial/project management. Key Responsibilities For Both Grades (Senior Engineer & Architect): Lead or contribute to the design, configuration, and deployment of SailPoint and IGA solutions, ensuring alignment with business, security, and compliance requirements. Implement and optimise identity lifecycle management processes (Joiner-Mover-Leaver, access requests, certifications, RBAC, SoD). Integrate IGA platforms with authoritative sources (HR systems, Active Directory, Entra, LDAP) and target applications using connectors (REST, SCIM, JDBC, etc.). Develop and customise workflows, rules, and transforms to meet client needs. Support authentication and access management initiatives, including SSO, MFA, and passwordless authentication. Collaborate with clients to gather requirements, facilitate workshops, and translate business needs into actionable technical solutions. Produce high-quality technical documentation, configuration guides, and process documentation. Provide technical leadership and mentoring to junior team members. Troubleshoot and resolve complex IAM/IGA issues, ensuring smooth project delivery. Stay current with industry trends, best practices, and emerging technologies in IGA and IAM. Additional responsibilities for Architect Grade: Own the end-to-end technical design and architecture of IGA solutions, ensuring scalability, security, and future-proofing. Deliver high- and low-level solution designs, technical roadmaps, and transition plans. Lead technical discussions with clients, stakeholders, and delivery teams, acting as a subject matter expert. Oversee project delivery, manage commercial outcomes, and contribute to project management activities. Drive continuous improvement in solution delivery, process optimisation, and client outcomes. Represent Turnkey in client engagements, industry events, and thought leadership initiatives. Core Skills & Experience Senior Engineer: 3-5 years' experience delivering IGA solutions, with a strong focus on SailPoint (IdentityNow, IdentityIQ, or ISC). Hands on experience with identity lifecycle management, RBAC, SoD, access reviews, and compliance frameworks (e.g., SOx, ISO27001, GDPR). Strong understanding of authentication protocols and technologies (SSO, MFA, Entra, Azure AD, LDAP, SAML, OAuth). Experience integrating IGA platforms with HR systems (e.g., Workday, SAP), ServiceNow, and other enterprise applications. Proficiency in scripting (PowerShell, JavaScript, BeanShell) and API integration (REST, SCIM, JDBC). Excellent communication and stakeholder management skills, with the ability to explain complex technical concepts to non technical audiences. Consulting mindset, with experience gathering and analysing business requirements and translating them into technical solutions. Experience producing high quality deliverables and documentation. Proactive, self driven, and collaborative approach to problem solving and project delivery. Architect: 5+ years' experience delivering IGA solutions, with deep expertise in SailPoint and broader IAM technologies. Demonstrated experience in technical leadership, solution architecture, and end to end project delivery. Proven ability to design scalable, secure, and future proof IGA solutions for complex enterprise environments. Experience managing commercial outcomes and contributing to project management activities. Desirable Skills Experience with Privileged Access Management (PAM) solutions (Delinea, CyberArk, BeyondTrust). Experience with SAP access management. Product certifications in SailPoint, Microsoft Entra, or leading PAM tools. Experience with cloud identity systems (Azure AD, Okta, AWS IAM). Familiarity with regulatory frameworks and audit requirements. Project management or commercial experience (for Architect grade). Experience in professional services consulting, ideally with Big 4 or similar. Work in a rapidly growing consulting firm, that delivers leading edge technologies and works with high profile clients. Be part of a flexible, supportive, and collaborative team. Enjoy a culture that values diversity, inclusion, and continuous learning. Access to training, certifications, and career development opportunities. Make a real impact in a company that values your ideas and expertise. Application Process We assess every applicant's skills and experience against the requirements of the role and will consider you for either the Senior Engineer or Architect grade, depending on your background and aspirations. Salary Competitive base salary depending on a combination of factors including level of experience and expertise, in addition to an OTE bonus. Benefits Pension: on joining, employees will be automatically enrolled in our workplace pension scheme. Holiday Entitlement: employees receive 25 days per holiday year plus all statutory bank and public holidays in England and Wales. Private Medical Insurance: employees will be enrolled on to the company BUPA healthcare scheme. Insurances: Life Insurance and Critical Illness cover are provided to all employees. Carbon Offset: Employees will be enrolled onto the company carbon offset scheme which is committed to offsetting at least 50% of all employee personal carbon emissions. All Turnkey employees are entitled to £40 worth of carbon credits each year, which can offset 7 tonnes of carbon. Options are available to increase carbon credit amounts which would be treated as a benefit in kind. Location Based in our London office (preferred), with hybrid working.
Jan 01, 2026
Full time
About Us Turnkey Consulting is an independent risk and security consultancy that brings together people, protection, and performance to help organisations achieve Digital Enterprise Resilience. For more than 20 years, Turnkey has enabled the world's leading companies to understand and optimise their risk and security landscape through assessment-based road mapping, organisational empowerment, and expert application of market-leading technologies. Turnkey is headquartered in London with offices across Asia, Australia, Europe, and North America. The Opportunity We are looking for a Senior IGA Senior Engineer or Architect with strong experience in SailPoint and Identity Governance & Administration (IGA) to join our Identity & Access Management practice. You will play a leading role in delivering and optimising IGA solutions for our clients, working across the full project lifecycle and engaging with stakeholders at all levels. We welcome applications from individuals with a proven track record in implementing IGA solutions, particularly those with expertise in SailPoint, authentication technologies, and Microsoft Entra. Experience with SAP access management is a bonus, but not essential, support clients with a wide variety of identity requirements. Experience with Privileged Access Management (PAM) tools such as Delinea or CyberArk is also highly desirable. Your skills and experience will be assessed against the requirements of the role, and we offer two grades: Senior Engineer and Architect. The Architect grade includes additional responsibilities around technical leadership, solution design, and commercial/project management. Key Responsibilities For Both Grades (Senior Engineer & Architect): Lead or contribute to the design, configuration, and deployment of SailPoint and IGA solutions, ensuring alignment with business, security, and compliance requirements. Implement and optimise identity lifecycle management processes (Joiner-Mover-Leaver, access requests, certifications, RBAC, SoD). Integrate IGA platforms with authoritative sources (HR systems, Active Directory, Entra, LDAP) and target applications using connectors (REST, SCIM, JDBC, etc.). Develop and customise workflows, rules, and transforms to meet client needs. Support authentication and access management initiatives, including SSO, MFA, and passwordless authentication. Collaborate with clients to gather requirements, facilitate workshops, and translate business needs into actionable technical solutions. Produce high-quality technical documentation, configuration guides, and process documentation. Provide technical leadership and mentoring to junior team members. Troubleshoot and resolve complex IAM/IGA issues, ensuring smooth project delivery. Stay current with industry trends, best practices, and emerging technologies in IGA and IAM. Additional responsibilities for Architect Grade: Own the end-to-end technical design and architecture of IGA solutions, ensuring scalability, security, and future-proofing. Deliver high- and low-level solution designs, technical roadmaps, and transition plans. Lead technical discussions with clients, stakeholders, and delivery teams, acting as a subject matter expert. Oversee project delivery, manage commercial outcomes, and contribute to project management activities. Drive continuous improvement in solution delivery, process optimisation, and client outcomes. Represent Turnkey in client engagements, industry events, and thought leadership initiatives. Core Skills & Experience Senior Engineer: 3-5 years' experience delivering IGA solutions, with a strong focus on SailPoint (IdentityNow, IdentityIQ, or ISC). Hands on experience with identity lifecycle management, RBAC, SoD, access reviews, and compliance frameworks (e.g., SOx, ISO27001, GDPR). Strong understanding of authentication protocols and technologies (SSO, MFA, Entra, Azure AD, LDAP, SAML, OAuth). Experience integrating IGA platforms with HR systems (e.g., Workday, SAP), ServiceNow, and other enterprise applications. Proficiency in scripting (PowerShell, JavaScript, BeanShell) and API integration (REST, SCIM, JDBC). Excellent communication and stakeholder management skills, with the ability to explain complex technical concepts to non technical audiences. Consulting mindset, with experience gathering and analysing business requirements and translating them into technical solutions. Experience producing high quality deliverables and documentation. Proactive, self driven, and collaborative approach to problem solving and project delivery. Architect: 5+ years' experience delivering IGA solutions, with deep expertise in SailPoint and broader IAM technologies. Demonstrated experience in technical leadership, solution architecture, and end to end project delivery. Proven ability to design scalable, secure, and future proof IGA solutions for complex enterprise environments. Experience managing commercial outcomes and contributing to project management activities. Desirable Skills Experience with Privileged Access Management (PAM) solutions (Delinea, CyberArk, BeyondTrust). Experience with SAP access management. Product certifications in SailPoint, Microsoft Entra, or leading PAM tools. Experience with cloud identity systems (Azure AD, Okta, AWS IAM). Familiarity with regulatory frameworks and audit requirements. Project management or commercial experience (for Architect grade). Experience in professional services consulting, ideally with Big 4 or similar. Work in a rapidly growing consulting firm, that delivers leading edge technologies and works with high profile clients. Be part of a flexible, supportive, and collaborative team. Enjoy a culture that values diversity, inclusion, and continuous learning. Access to training, certifications, and career development opportunities. Make a real impact in a company that values your ideas and expertise. Application Process We assess every applicant's skills and experience against the requirements of the role and will consider you for either the Senior Engineer or Architect grade, depending on your background and aspirations. Salary Competitive base salary depending on a combination of factors including level of experience and expertise, in addition to an OTE bonus. Benefits Pension: on joining, employees will be automatically enrolled in our workplace pension scheme. Holiday Entitlement: employees receive 25 days per holiday year plus all statutory bank and public holidays in England and Wales. Private Medical Insurance: employees will be enrolled on to the company BUPA healthcare scheme. Insurances: Life Insurance and Critical Illness cover are provided to all employees. Carbon Offset: Employees will be enrolled onto the company carbon offset scheme which is committed to offsetting at least 50% of all employee personal carbon emissions. All Turnkey employees are entitled to £40 worth of carbon credits each year, which can offset 7 tonnes of carbon. Options are available to increase carbon credit amounts which would be treated as a benefit in kind. Location Based in our London office (preferred), with hybrid working.
About the role The ServiceNow Architect will oversee the technical implementation of ServiceNow for Fusion customers. As part of the Fusion professional Service team they will be expected to act as the subject matter expert within Fusion and develop the skills of other Fusion employees. They will also assist in the development of standard services offering that Fusion will sell in the market. Main Duties & Responsibilities ServiceNow Implementation: Manage the implementation of ServiceNow implementations to deliver outcomes and value to customer. Understand customer requirements and translate these into ServiceNow design to deliver outcomes and value for the customer. Provide ServiceNow best practice implementation guidance for the customer and Fusion delivery team. Own the technical design for the implementation of the ServiceNow platform based on ServiceNow and industry best practice. Technical Leadership Coach and develop more junior Fusion employees in ServiceNow technology and best practices. Develop Fusion standard methodologies and approach to ServiceNow implementation based on Fusion service methodologies. Maintain certification in ServiceNow products in ITSM and related products. Experience Minimum of 7 to 70 years of experience in technology design and implementation with at least 4-5 years of direct ServiceNow implementation experience as a consultant. Proven track record of successfully directing the implementation of significant ServiceNow projects in ITSM. Demonstrated experience with Agile/Scrum methodologies. Experience in industries relevant to Fusion such as telecoms, retail, utilities etc. Knowledge of specific industry regulations or compliance standards (e.g., ISO 27007, SOC 2, HIPAA, PCI DSS) relevant to MSP operations. Experience with APIs, web services, and integration tools to connect ServiceNow with other enterprise systems. Skills Technical: Strong implementation knowledge of ServiceNow platform and products Deep understanding of modern IT infrastructure, cloud computing (e.g., AWS, Azure, GCP), network architecture, cybersecurity, data management, and common enterprise applications. Strong coding skills in Java, Javascript and other related languages. Inter-personal Skills: Excellent communication skills, both written and verbal, with the ability to articulate complex technical concepts to nontechnical audiences and stakeholders at all levels. Ability to work in a team both in a leadership position and as a member. Strong leadership abilities and the capacity to mentor and guide development team members. Problem-solving skills and the ability to think critically and strategically. Ability to work on your own and collaboratively in a fast-paced environment. Qualifications Bachelor's degree in computer science, Information Technology, or a related field. A master's degree is a plus. Certifications ITIL V4 Foundation (as minimum) ServiceNow certifications such as Certified Technical Architect (CTA), Certified Master Architect (CMA), Certified Application Developer, and/or Certified Implementation Specialist. Cloud certification (architect level) on relevant platform e.g. AWS/Azure/Google Cloud About Fusion GBS As a global leader in service management, we help businesses transform their operations with data-driven insights, scalable digital solutions, and measurable results. We take pride in serving a broad spectrum of industries across the world. To apply, simply click the button below and email us your CV
Jan 01, 2026
Full time
About the role The ServiceNow Architect will oversee the technical implementation of ServiceNow for Fusion customers. As part of the Fusion professional Service team they will be expected to act as the subject matter expert within Fusion and develop the skills of other Fusion employees. They will also assist in the development of standard services offering that Fusion will sell in the market. Main Duties & Responsibilities ServiceNow Implementation: Manage the implementation of ServiceNow implementations to deliver outcomes and value to customer. Understand customer requirements and translate these into ServiceNow design to deliver outcomes and value for the customer. Provide ServiceNow best practice implementation guidance for the customer and Fusion delivery team. Own the technical design for the implementation of the ServiceNow platform based on ServiceNow and industry best practice. Technical Leadership Coach and develop more junior Fusion employees in ServiceNow technology and best practices. Develop Fusion standard methodologies and approach to ServiceNow implementation based on Fusion service methodologies. Maintain certification in ServiceNow products in ITSM and related products. Experience Minimum of 7 to 70 years of experience in technology design and implementation with at least 4-5 years of direct ServiceNow implementation experience as a consultant. Proven track record of successfully directing the implementation of significant ServiceNow projects in ITSM. Demonstrated experience with Agile/Scrum methodologies. Experience in industries relevant to Fusion such as telecoms, retail, utilities etc. Knowledge of specific industry regulations or compliance standards (e.g., ISO 27007, SOC 2, HIPAA, PCI DSS) relevant to MSP operations. Experience with APIs, web services, and integration tools to connect ServiceNow with other enterprise systems. Skills Technical: Strong implementation knowledge of ServiceNow platform and products Deep understanding of modern IT infrastructure, cloud computing (e.g., AWS, Azure, GCP), network architecture, cybersecurity, data management, and common enterprise applications. Strong coding skills in Java, Javascript and other related languages. Inter-personal Skills: Excellent communication skills, both written and verbal, with the ability to articulate complex technical concepts to nontechnical audiences and stakeholders at all levels. Ability to work in a team both in a leadership position and as a member. Strong leadership abilities and the capacity to mentor and guide development team members. Problem-solving skills and the ability to think critically and strategically. Ability to work on your own and collaboratively in a fast-paced environment. Qualifications Bachelor's degree in computer science, Information Technology, or a related field. A master's degree is a plus. Certifications ITIL V4 Foundation (as minimum) ServiceNow certifications such as Certified Technical Architect (CTA), Certified Master Architect (CMA), Certified Application Developer, and/or Certified Implementation Specialist. Cloud certification (architect level) on relevant platform e.g. AWS/Azure/Google Cloud About Fusion GBS As a global leader in service management, we help businesses transform their operations with data-driven insights, scalable digital solutions, and measurable results. We take pride in serving a broad spectrum of industries across the world. To apply, simply click the button below and email us your CV
Overview Job Title: ServiceNow Technical Architect / Developer Location: London, Manchester or Birmingham Level: Associate Manager & Specialist Salary: Competitive Salary & Package (Dependent on Experience) Note: Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history (typically including no periods of 30 consecutive days or more spent outside of the UK) at the point of application. Note: The above information relates to a specific client requirement Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO As a team: A global professional services organization, which includes being avital services partner to the world's major cloud providers - ServiceNow, AWS, Azure, Google, and others. Accenture is recognised as the No 1 Service Partner globally due to our work on delivering the most complex, innovative and impactful ServiceNow solutions in the world. The Accenture ServiceNow Business Group's platform-led approach unites the industry and technology transformation expertise to deliver true total enterprise reinvention. We help our clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work to achieve the full potential of the platform. And in the era of AI, Accenture are investing heavily to bring the promise of AI to businesses and the ServiceNow Business Group already have an impressive list of clients who are realising the value of AI and GenAI with ServiceNow to transform their business. We are looking for talented, entrepreneurial technical talent to work on the most exciting projects in the ecosystem. We are not just any partner but proud to be the defining ServiceNow partner in the ecosystem. As a ServiceNow Technical Lead/Architect or Developer you: You can understand business challenges and architect system solutions with ServiceNow You are wanting to work with global clients across industries in a trusted advisor capacity to design and deliver new solutions for our clients. Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems. You are a continuous learner, taking advantage of new learning opportunities including willingness to undertake new certifications such as Certified Master Architect You take time to seek out information about new applications in ServiceNow and stay up to date on the latest offerings. As a member of the ServiceNow Business Group you will have access to our robust training and certification opportunities. Able to identify opportunities to provide additional value to our clients and to work internally with the ServiceNow account teams to progress. Drive the continuous improvements of our implementation methodology and service offerings based on client experiences. Technical Architects can expect to manage and lead teams of ServiceNow Developers in a technical management and mentorship capacity. You are someone that is process oriented and prefers order over chaos. You are comfortability asking for help from peers and Subject Matter Experts when needed. Strong background working with Enterprise Software companies and/or Consulting companies. Qualification We are looking for experience in the following skills: Knowledge and experienceworking with ServiceNow in Development or Technical Architecture capacity. Minimum 5+ ServiceNow CIS certifications Experience 3 product lines outside of ITSM (e.g. ITOM, ITAM, HAM/SAM, SPM, HR, CSM, etc.) Ability todemonstrate advanced scripting and integration skills-JavaScript, SQL, API Web Services Experience integrating ServiceNow with Cloud Infrastructure (e.g AWS, Azure, GCP) Security Clearance is desirable, or the ability to obtain SC clearance is required. Locations London Birmingham Manchester Additional Information Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process. About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces . Join Accenture to work at the heart of change. Visit us at
Jan 01, 2026
Full time
Overview Job Title: ServiceNow Technical Architect / Developer Location: London, Manchester or Birmingham Level: Associate Manager & Specialist Salary: Competitive Salary & Package (Dependent on Experience) Note: Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history (typically including no periods of 30 consecutive days or more spent outside of the UK) at the point of application. Note: The above information relates to a specific client requirement Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO As a team: A global professional services organization, which includes being avital services partner to the world's major cloud providers - ServiceNow, AWS, Azure, Google, and others. Accenture is recognised as the No 1 Service Partner globally due to our work on delivering the most complex, innovative and impactful ServiceNow solutions in the world. The Accenture ServiceNow Business Group's platform-led approach unites the industry and technology transformation expertise to deliver true total enterprise reinvention. We help our clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work to achieve the full potential of the platform. And in the era of AI, Accenture are investing heavily to bring the promise of AI to businesses and the ServiceNow Business Group already have an impressive list of clients who are realising the value of AI and GenAI with ServiceNow to transform their business. We are looking for talented, entrepreneurial technical talent to work on the most exciting projects in the ecosystem. We are not just any partner but proud to be the defining ServiceNow partner in the ecosystem. As a ServiceNow Technical Lead/Architect or Developer you: You can understand business challenges and architect system solutions with ServiceNow You are wanting to work with global clients across industries in a trusted advisor capacity to design and deliver new solutions for our clients. Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems. You are a continuous learner, taking advantage of new learning opportunities including willingness to undertake new certifications such as Certified Master Architect You take time to seek out information about new applications in ServiceNow and stay up to date on the latest offerings. As a member of the ServiceNow Business Group you will have access to our robust training and certification opportunities. Able to identify opportunities to provide additional value to our clients and to work internally with the ServiceNow account teams to progress. Drive the continuous improvements of our implementation methodology and service offerings based on client experiences. Technical Architects can expect to manage and lead teams of ServiceNow Developers in a technical management and mentorship capacity. You are someone that is process oriented and prefers order over chaos. You are comfortability asking for help from peers and Subject Matter Experts when needed. Strong background working with Enterprise Software companies and/or Consulting companies. Qualification We are looking for experience in the following skills: Knowledge and experienceworking with ServiceNow in Development or Technical Architecture capacity. Minimum 5+ ServiceNow CIS certifications Experience 3 product lines outside of ITSM (e.g. ITOM, ITAM, HAM/SAM, SPM, HR, CSM, etc.) Ability todemonstrate advanced scripting and integration skills-JavaScript, SQL, API Web Services Experience integrating ServiceNow with Cloud Infrastructure (e.g AWS, Azure, GCP) Security Clearance is desirable, or the ability to obtain SC clearance is required. Locations London Birmingham Manchester Additional Information Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process. About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces . Join Accenture to work at the heart of change. Visit us at
Overview Lead and manage software development projects using Java, Python, Typescript, AWS, React JS, Angular, and other technologies. Collaborate with cross-functional teams to define project scope, objectives, and deliverables. Create the high-level design (or solution architecture documents) for the business requirements Produce several option papers and work with architecture community and forums to get the designs approved. Proficient using architectural principles and patterns, variety of solution types, detailed design patterns, best practices, integration choices etc. Design solutions reducing technical debt with futuristic solutions aligning to enterprise architecture and vision. Aim to reuse the existing applications, services, and data, wherever possible. Work with cross-functional teams to deliver the defined scope, objectives, and deliverables on technical grounds. Facilitate communication between stakeholders, development teams, and other departments. Ensure adherence to software development lifecycle (SDLC) processes and best practices. Develop detailed project plans, including timelines, resource allocation, and risk management strategies. Monitor project progress, identify potential issues, and implement corrective actions as needed. Provide technical guidance and support to development teams. Prepare and present project status reports to stakeholders. Utilize tools such as ServiceNow, Confluence, and JIRA for project tracking and documentation. Qualifications Strong technical experience in Architecture, Design and Development. Strong technical background with expertise in Java, Python, Typescript, AWS, React JS, and Angular. Proven experience managing end-to-end project lifecycles. Exceptional leadership and team management skills. Excellent problem-solving and analytical abilities. Strong communication and interpersonal skills. Designed scalable software architectures and developed robust REST APIs. Proficient in Java, Python, Typescript, AWS, React JS, and Angular. Led Agile teams using Scrum, managing risks, resolving issues, and driving project success with tools like JIRA, Confluence, and ServiceNow.
Jan 01, 2026
Full time
Overview Lead and manage software development projects using Java, Python, Typescript, AWS, React JS, Angular, and other technologies. Collaborate with cross-functional teams to define project scope, objectives, and deliverables. Create the high-level design (or solution architecture documents) for the business requirements Produce several option papers and work with architecture community and forums to get the designs approved. Proficient using architectural principles and patterns, variety of solution types, detailed design patterns, best practices, integration choices etc. Design solutions reducing technical debt with futuristic solutions aligning to enterprise architecture and vision. Aim to reuse the existing applications, services, and data, wherever possible. Work with cross-functional teams to deliver the defined scope, objectives, and deliverables on technical grounds. Facilitate communication between stakeholders, development teams, and other departments. Ensure adherence to software development lifecycle (SDLC) processes and best practices. Develop detailed project plans, including timelines, resource allocation, and risk management strategies. Monitor project progress, identify potential issues, and implement corrective actions as needed. Provide technical guidance and support to development teams. Prepare and present project status reports to stakeholders. Utilize tools such as ServiceNow, Confluence, and JIRA for project tracking and documentation. Qualifications Strong technical experience in Architecture, Design and Development. Strong technical background with expertise in Java, Python, Typescript, AWS, React JS, and Angular. Proven experience managing end-to-end project lifecycles. Exceptional leadership and team management skills. Excellent problem-solving and analytical abilities. Strong communication and interpersonal skills. Designed scalable software architectures and developed robust REST APIs. Proficient in Java, Python, Typescript, AWS, React JS, and Angular. Led Agile teams using Scrum, managing risks, resolving issues, and driving project success with tools like JIRA, Confluence, and ServiceNow.
Job Description Here at DXC we continue to grow our SAP practice. We are seeking a highly skilled SAP Integration Lead to design, govern, and deliver end-to-end integration across SAP S/4HANA and connected systems using SAP BTP, CPI, and PI/PO technologies. This role is central to ensuring seamless data flow, interface governance and performance assurance across a secure and complex enterprise environment. The Integration Lead will oversee interface strategy, functional and technical design, and implementation for both SAP-to-SAP and SAP-to-non-SAP integrations. The role requires deep technical knowledge of integration middleware, along with strong programme governance and stakeholder engagement capabilities. Due to our clients, SC level Security clearable is mandatory for the role and for us to obtain this for you we can only consider sole UK Nationals that have lived and worked in the UK for the past 5 years consistently. Unfortunately, we are unable to consider dual nationals currently. About the Role As SAP Integration Lead, you will define and execute the integration roadmap for SAP S/4HANA and related applications (SuccessFactors, Ariba, Concur, Fieldglass, MES, PLM, etc.). You will lead the integration design authority, collaborate with technical architects, and ensure that all data flows comply with enterprise architecture and security principles. The role combines hands-on experience with BTP and CPI with leadership across design, build, testing, and cutover, ensuring integration stability and performance across on-premise and cloud environments. Key Responsibilities Own end-to-end SAP integration architecture, ensuring consistency across S/4HANA, BTP, CPI, and PI/PO platforms. Lead interface design workshops with functional and technical teams to capture end-to-end integration requirements. Define and enforce integration design standards, API policies, and message orchestration rules. Oversee design and development of integrations between SAP S/4HANA and cloud solutions (SuccessFactors, Ariba, Concur, BTP extensions). Collaborate with Basis, Security, and Network teams to ensure compliance with data flow, firewall, and identity standards. Support data migration and cutover activities, validating integration dependencies and sequence readiness. Lead defect triage and performance testing for interfaces; manage incident resolution during hypercare. Govern interface catalogue, data mapping documentation, and monitoring framework (CPI/PI dashboards, alerting). Experience & Skills Required Proven experience delivering SAP integration solutions across S/4HANA transformation programmes. Deep understanding of integration patterns (synchronous/asynchronous, API, IDoc, OData, SOAP, REST). Hands on configuration experience with SAP CPI (Cloud Integration), PI/PO, and BTP Integration Suite. Familiarity with event driven architecture, webhooks, and API Management (SAP API Hub or APIM). Experience integrating SAP with third party platforms such as Salesforce, ServiceNow, MES, or PLM. Understanding of data governance, security, and compliance in regulated environments (GDPR, ITAR, ISO27001). Strong problem solving skills and ability to troubleshoot integration failures and performance issues. Tools & Methodologies SAP CPI, SAP PI/PO, SAP BTP, SAP API Management. API Management, OData, IDoc, SOAP/REST services. SAP Solution Manager, Cloud ALM, JIRA, Confluence. Monitoring tools: SAP CPI Monitor, Cloud Cockpit, Interface Catalogue. SAP Activate, Agile delivery frameworks. Qualifications Bachelor's degree in Computer Science, Information Systems, or Engineering. SAP Certified Development Associate - SAP Integration Suite (CPI/BTP) preferred. Experience with SAP Certified Technology Associate - Process Integration (PI/PO) desirable. Agile, ITIL, or TOGAF certification advantageous. Stakeholder & Soft Skills Strong communicator with ability to engage architects, developers, and business stakeholders. Analytical thinker with a focus on performance, scalability, and compliance. Detail-oriented with a proactive approach to issue resolution. Collaborative leader with mentoring experience and delivery focus. Why DXC Technology? At DXC, you'll join a team that values innovation, collaboration, and impact. We work with major global clients to solve complex challenges and build digital solutions that power transformation. You'll have the opportunity to grow your SAP expertise, share your ideas, and be part of a culture that celebrates continuous learning. You will also benefit from our Flexible Benefits Package including flexible options for private medical insurance, dental, travel cover, and more. You will also have access to exclusive discounts on restaurants and everyday purchases. If you're ready to work on high-impact projects, grow your SAP expertise, and be part of a team that values innovation and collaboration - we'd love to hear from you. At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
Jan 01, 2026
Full time
Job Description Here at DXC we continue to grow our SAP practice. We are seeking a highly skilled SAP Integration Lead to design, govern, and deliver end-to-end integration across SAP S/4HANA and connected systems using SAP BTP, CPI, and PI/PO technologies. This role is central to ensuring seamless data flow, interface governance and performance assurance across a secure and complex enterprise environment. The Integration Lead will oversee interface strategy, functional and technical design, and implementation for both SAP-to-SAP and SAP-to-non-SAP integrations. The role requires deep technical knowledge of integration middleware, along with strong programme governance and stakeholder engagement capabilities. Due to our clients, SC level Security clearable is mandatory for the role and for us to obtain this for you we can only consider sole UK Nationals that have lived and worked in the UK for the past 5 years consistently. Unfortunately, we are unable to consider dual nationals currently. About the Role As SAP Integration Lead, you will define and execute the integration roadmap for SAP S/4HANA and related applications (SuccessFactors, Ariba, Concur, Fieldglass, MES, PLM, etc.). You will lead the integration design authority, collaborate with technical architects, and ensure that all data flows comply with enterprise architecture and security principles. The role combines hands-on experience with BTP and CPI with leadership across design, build, testing, and cutover, ensuring integration stability and performance across on-premise and cloud environments. Key Responsibilities Own end-to-end SAP integration architecture, ensuring consistency across S/4HANA, BTP, CPI, and PI/PO platforms. Lead interface design workshops with functional and technical teams to capture end-to-end integration requirements. Define and enforce integration design standards, API policies, and message orchestration rules. Oversee design and development of integrations between SAP S/4HANA and cloud solutions (SuccessFactors, Ariba, Concur, BTP extensions). Collaborate with Basis, Security, and Network teams to ensure compliance with data flow, firewall, and identity standards. Support data migration and cutover activities, validating integration dependencies and sequence readiness. Lead defect triage and performance testing for interfaces; manage incident resolution during hypercare. Govern interface catalogue, data mapping documentation, and monitoring framework (CPI/PI dashboards, alerting). Experience & Skills Required Proven experience delivering SAP integration solutions across S/4HANA transformation programmes. Deep understanding of integration patterns (synchronous/asynchronous, API, IDoc, OData, SOAP, REST). Hands on configuration experience with SAP CPI (Cloud Integration), PI/PO, and BTP Integration Suite. Familiarity with event driven architecture, webhooks, and API Management (SAP API Hub or APIM). Experience integrating SAP with third party platforms such as Salesforce, ServiceNow, MES, or PLM. Understanding of data governance, security, and compliance in regulated environments (GDPR, ITAR, ISO27001). Strong problem solving skills and ability to troubleshoot integration failures and performance issues. Tools & Methodologies SAP CPI, SAP PI/PO, SAP BTP, SAP API Management. API Management, OData, IDoc, SOAP/REST services. SAP Solution Manager, Cloud ALM, JIRA, Confluence. Monitoring tools: SAP CPI Monitor, Cloud Cockpit, Interface Catalogue. SAP Activate, Agile delivery frameworks. Qualifications Bachelor's degree in Computer Science, Information Systems, or Engineering. SAP Certified Development Associate - SAP Integration Suite (CPI/BTP) preferred. Experience with SAP Certified Technology Associate - Process Integration (PI/PO) desirable. Agile, ITIL, or TOGAF certification advantageous. Stakeholder & Soft Skills Strong communicator with ability to engage architects, developers, and business stakeholders. Analytical thinker with a focus on performance, scalability, and compliance. Detail-oriented with a proactive approach to issue resolution. Collaborative leader with mentoring experience and delivery focus. Why DXC Technology? At DXC, you'll join a team that values innovation, collaboration, and impact. We work with major global clients to solve complex challenges and build digital solutions that power transformation. You'll have the opportunity to grow your SAP expertise, share your ideas, and be part of a culture that celebrates continuous learning. You will also benefit from our Flexible Benefits Package including flexible options for private medical insurance, dental, travel cover, and more. You will also have access to exclusive discounts on restaurants and everyday purchases. If you're ready to work on high-impact projects, grow your SAP expertise, and be part of a team that values innovation and collaboration - we'd love to hear from you. At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose. THE ROLE The focus of your role, as a ServiceNow Architect, will be two fold. 1. Support development of large clients' ServiceNow target architectures and roadmaps 2. Create domain architectures as part of the wider enterprise transformation roadmap You will: Define the architecture, design, and implementation of ServiceNow solutions, ensuring alignment with business needs and strategy Have experience in areas such as ServiceNow ITSM, ITOM, ITBM, and other modules, guiding integration and automation strategies, as well as across business architecture and operating model design supported by ServiceNow. Advise clients on industry and ServiceNow best practices across products and platform and when to adopt or adapt based on the unique circumstances of this client. Support the project team, directing other lead developers and business process consultants and project managers on best practices for implementation Development and configuration of Workflows, UI Pages (Jelly and Glide scripts), UI Macros, Business Scripts, Client Scripts, UI Scripts, UI Actions, Ajax Scripts, UI Policies, Script Includes and Security Rules. Design MID server architecture and configure to support applications such as Discovery, Orchestration, Service Mapping, Event Management, Operational Intelligence and Cloud Management. Contribute to customers' business strategies, identifying the best combinations of business and technology solutions to leverage the differentiating benefits of ServiceNow applications. Champion emerging product and platform features such as NOW Experience, UI Builder, Now Assist, GenAI, encouraging changes to target operating model and strategy as required. As part of your role you will also have the opportunity to contribute to the business and your own personal growth, through activities that form part of the following categories: Business Development - Leading/contributing to proposals, RFPs, bids, proposition development, client pitch contribution, client hosting at events. Internal contribution - Campaign development, internal think tanks, whitepapers, practice development (operations, recruitment, team events & activities), offering development. Learning & development - Training to support your career development and the skills demand within the company, certifications etc. YOUR PROFILE YOUR PROFILE Experience of architecting ServiceNow solutions across multiple Service Management operating model domains achieving quality, efficiency, productivity and resilience benefits through automation, standardisation and customer experience focus. ServiceNow Certified System Administrator or ServiceNow Certified Implementation Specialist certification. Experience with business process modelling tools and frameworks (e. BPMN and UML). Agile, ITIL, or project management frameworks. Experience in multi cloud environments and integration strategies. Familiarity with scripting languages for custom development within ServiceNow. WHAT YOU'LL LOVE ABOUT WORKING HERE: Our Digital Architects are the architects of positive futures and are at the heart of driving better business outcomes with and for our clients. As part of shaping this future, we use talented Architects to deliver leading edge digital solutions for our clients, combining a clear understanding of business value and a consultative approach to make the difference. Working with leading architects, technology consultants and business sector experts, you will be at the heart of delivering profitable outcomes in business and technology oriented environments, helping a broad range of private and public sector clients to achieve their strategic goals. Our ServiceNow Architects are part of Digital Architecture in Business Technology practice of Capgemini Invent. We are a dynamic community that values growth, professional development and the ability to make a real difference. We work in diverse multi disciplinary teams, hand in glove with our clients. Our ServiceNow ERP Architects play a pivotal role in realising clients' business outcomes. They are at the forefront of transforming clients' "Digital Core", catalysing their transformation to adaptive, autonomous businesses realising the potential of the 4th Industrial Revolution. NEED TO KNOW At Capgemini we don't just believe in Diversity & Inclusion, we actively go out to making it a working reality. Driven by our core values and Active Inclusion Campaign, we build environments where you can bring you whole self to work. We aim to build an environment where employees can enjoy a positive work life balance. We embed hybrid working in all that we do and make flexible working arrangements the day to day reality for our people. All UK employees are eligible to request flexible working arrangements. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy. CSR We're also focused on using tech to have a positive social impact. So, we're working to reduce our own carbon footprint and improve everyone's access to a digital world. It's something we're really serious about. In fact, we were even named as one of the world's most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you'll join a team that does the right thing. Whilst you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice. We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance. ABOUT CAPGEMINI Capgemini is a global business and technology transformation partner, helping organisations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 350,000 team members in more than 50 countries. With its strong over 55 year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end to end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion. When you join Capgemini, you don't just start a new job. You become part of something bigger. Learn about how the recruitment process works - how to apply, where to follow your application, and next steps. To help you bring out the best of yourself during the interview process, we've got some great interview tips to share before the big day.
Jan 01, 2026
Full time
At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose. THE ROLE The focus of your role, as a ServiceNow Architect, will be two fold. 1. Support development of large clients' ServiceNow target architectures and roadmaps 2. Create domain architectures as part of the wider enterprise transformation roadmap You will: Define the architecture, design, and implementation of ServiceNow solutions, ensuring alignment with business needs and strategy Have experience in areas such as ServiceNow ITSM, ITOM, ITBM, and other modules, guiding integration and automation strategies, as well as across business architecture and operating model design supported by ServiceNow. Advise clients on industry and ServiceNow best practices across products and platform and when to adopt or adapt based on the unique circumstances of this client. Support the project team, directing other lead developers and business process consultants and project managers on best practices for implementation Development and configuration of Workflows, UI Pages (Jelly and Glide scripts), UI Macros, Business Scripts, Client Scripts, UI Scripts, UI Actions, Ajax Scripts, UI Policies, Script Includes and Security Rules. Design MID server architecture and configure to support applications such as Discovery, Orchestration, Service Mapping, Event Management, Operational Intelligence and Cloud Management. Contribute to customers' business strategies, identifying the best combinations of business and technology solutions to leverage the differentiating benefits of ServiceNow applications. Champion emerging product and platform features such as NOW Experience, UI Builder, Now Assist, GenAI, encouraging changes to target operating model and strategy as required. As part of your role you will also have the opportunity to contribute to the business and your own personal growth, through activities that form part of the following categories: Business Development - Leading/contributing to proposals, RFPs, bids, proposition development, client pitch contribution, client hosting at events. Internal contribution - Campaign development, internal think tanks, whitepapers, practice development (operations, recruitment, team events & activities), offering development. Learning & development - Training to support your career development and the skills demand within the company, certifications etc. YOUR PROFILE YOUR PROFILE Experience of architecting ServiceNow solutions across multiple Service Management operating model domains achieving quality, efficiency, productivity and resilience benefits through automation, standardisation and customer experience focus. ServiceNow Certified System Administrator or ServiceNow Certified Implementation Specialist certification. Experience with business process modelling tools and frameworks (e. BPMN and UML). Agile, ITIL, or project management frameworks. Experience in multi cloud environments and integration strategies. Familiarity with scripting languages for custom development within ServiceNow. WHAT YOU'LL LOVE ABOUT WORKING HERE: Our Digital Architects are the architects of positive futures and are at the heart of driving better business outcomes with and for our clients. As part of shaping this future, we use talented Architects to deliver leading edge digital solutions for our clients, combining a clear understanding of business value and a consultative approach to make the difference. Working with leading architects, technology consultants and business sector experts, you will be at the heart of delivering profitable outcomes in business and technology oriented environments, helping a broad range of private and public sector clients to achieve their strategic goals. Our ServiceNow Architects are part of Digital Architecture in Business Technology practice of Capgemini Invent. We are a dynamic community that values growth, professional development and the ability to make a real difference. We work in diverse multi disciplinary teams, hand in glove with our clients. Our ServiceNow ERP Architects play a pivotal role in realising clients' business outcomes. They are at the forefront of transforming clients' "Digital Core", catalysing their transformation to adaptive, autonomous businesses realising the potential of the 4th Industrial Revolution. NEED TO KNOW At Capgemini we don't just believe in Diversity & Inclusion, we actively go out to making it a working reality. Driven by our core values and Active Inclusion Campaign, we build environments where you can bring you whole self to work. We aim to build an environment where employees can enjoy a positive work life balance. We embed hybrid working in all that we do and make flexible working arrangements the day to day reality for our people. All UK employees are eligible to request flexible working arrangements. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy. CSR We're also focused on using tech to have a positive social impact. So, we're working to reduce our own carbon footprint and improve everyone's access to a digital world. It's something we're really serious about. In fact, we were even named as one of the world's most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you'll join a team that does the right thing. Whilst you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice. We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance. ABOUT CAPGEMINI Capgemini is a global business and technology transformation partner, helping organisations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 350,000 team members in more than 50 countries. With its strong over 55 year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end to end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion. When you join Capgemini, you don't just start a new job. You become part of something bigger. Learn about how the recruitment process works - how to apply, where to follow your application, and next steps. To help you bring out the best of yourself during the interview process, we've got some great interview tips to share before the big day.
Belfast, Bristol, Edinburgh, Glasgow, London, Manchester Business Line Job Type Permanent / FTC Date published 18-Nov-2025 21336 Connect to your Industry At Deloitte we help clients around the world help resolve their most critical information and technology challenges, across the breadth of IT & Digital, from strategy through to implementation and managed services. With a team of more than 1700 people working in Technology in the UK, we bring our passion, experience, and technology skills to bear on our clients most high-profile technology projects. Our ServiceNow capability is a rapidly growing part of our business. As a 'Global ServiceNow Partner' we provide services across all four Partner capacities to our global clients. We transform businesses through the design and implementation of ServiceNow, developing innovative solutions on the platform to tackle our clients most pressing needs. We focus on delivering high value sustainable change and business outcomes and work closely with ServiceNow leadership and product teams to address the future challenges faced by our clients. As a Senior Manager in our ServiceNow team, you will benefit from a role that gives you the opportunity to build, shape and innovate transformative solutions; leading client relationships and solution delivery as soon as you join. You will broaden your skillset working on complex, transformational solutions across a range of clients and gain valuable experience in developing and building the business across our industries and our consulting network. Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte?It'show we approach the thousands of decisions we make everyday. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, whereverwe arein the world, welead the way,serve with integrity, take care of each other ,fosterinclusion, andcollaborate for measurable impact. These five shared values lead every decision wemake and action we take, guiding us to deliver impact how and where it mattersmost . Connect to your opportunity In the Solution Architect role, you will partner with our clients to define impactful solutions and driving valued outcomes. The role is suited for those individuals with a strategic mindset, deep technical experience in ServiceNow, and a developed ability to communicate with our clients in order to design and deliver effective solutions. Features of your role include: Solution Delivery Design and architect end to end solutions across multiple ServiceNow modules, able to consider the implication of proposed solutions across operationality, maintainability, and user experience Cultivate and manage client relationships, building trust and eminence across the client architectural stakeholder landscape Able to communicate complex technical concepts to both non-technical and technical stakeholders in a clear and concise manner Engage and participate with client stakeholders from early phases of the program including vision, goal, and objective setting and apply outputs to inform solution design Collaborate with business stakeholders to gather and analyse business requirements and translate those into ServiceNow solutions Define and lead solution design sessions and workshops with clear agendas and goals Uphold and drive adherence to architecture and governance standards, to delivery robust, adaptable, and scalable solutions in accordance with ServiceNow best practice Work with program peers and stakeholders to identify and address implications of target solution architecture including considerations across operationality, maintainability, user experience and business change Lead, motivate and collaborate with team members across multiple workstreams and geographies including program leadership, Business analysts, developers, and testing peers Develop high quality design and facilitation material/artefacts such as High-level architectures, low-level architecture, and workshop presentation material Deliver as part of a team responsible for ensuring that the project is delivered on time, within budget, and to the client's satisfaction Accelerate our Business Development You will play a vital role to in growing and developing our delivery pipeline, developing new business opportunities, and expanding the firm's client base. Support in the development of proposals, supporting the creation of conceptual designs and identifying the right fit approach and solution for prospective clients Present in oral sales phases and credentialise Deloittes expertise Able to lead a team to create Demos, proof of concepts to support in the sales cycle Foster the growth of our people As a prominent member within our ServiceNow architectural & technical community you will play a significant role in developing our culture and our people in the following ways: Provide guidance and support to team members across within program delivery and our op unit Mentor and coach team members to help them develop their skills and advance their careers. Able to play a key role in our ServiceNow business and its architectural practice to develop and grow our ServiceNow capability Contribute and/or sponsor the development of innovative market solution offerings based on the ServiceNow platform. Understand and contribute to the firm's commitment to creating a more inclusive environment. Develop eminence and collaborate with wider Enterprise Architectural communities Connect to your skills and professional experience We are looking for individuals who are confident, experienced and team orientated; bringing their own experiences to strengthen our growing capability. Deloitte works best connected, and we are looking for individuals with the ability to foster relationships across the firm as well as with our clients. Depending on target grade, proven expirience in working in the Enterprise Service Management industry, with proven expirience in the ServiceNow architecture and solution ecosystem working on applications including (but not limited to) ITSM, HRSD, iRM, ITOM, and CSM Proven track record working in ServiceNow programmes of work for large enterprises including strong digital transformation experience for tier one clients across multiple industries. Experience with working on ServiceNow integrations using ServiceNow including REST/SOAP and ServiceNows product suite (Integration Hub, Workflow Data Fabric) Demonstrated ability to work in a fast paced, challenging, and varied environment Strong digital transformation experience for tier one clients across multiple industries in an advisory or consultancy capacity. Understanding of Enterprise service management and how ServiceNow plays a fundamental technology enabler Developed presentation skills, with ability to be articulate and explain complex technical solutions across a variety of stakeholder types Demonstrate critical thinking and problem solving and is able to work without clear instruction Enthusiasm and passion for the delivery of market leading solutions that make a difference for our clients Advanced understanding of ServiceNow development practices and proficient in all phases of the software development lifecycle. Commercial awareness to manage effective client, supplier, and partner relationships. Certified ServiceNow System Administrator and Application Developer. Certified ServiceNow Implementation (CIS) in 2 or more applications. Familiarity with CSDM 5.0 You must have the possession of security clearance, or ability to receive security clearance Not essential but preferred experience, skills, and certifications: Certified ServiceNow CMA and/or CTA Familiarity with Discovery and Service Mapping approaches Familiarity with GenAI/Agentic AI/NowAssist Certified in Prince2 and/or Agile disciplines Certified in ITIL v3/4 Foundation or higher certifications. Demonstrates thought leadership across one or more of our sectors industries. Life Science & Health care (HCLS), Consumer Energy, Resource and Industrial (ER&I) industries Technology, Media, and Telecommunications Financial Services Familiarity of project sales cycle, including programme structures, resourcing, and cost modelling Connect to your business - Technology and Transformation Distinctive thinking, deep expertise, innovation and collaborative working. That's what connects us. That's what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters. Enterprise, Technology and Performance Our clients want to achieve maximum value from digital transformation investments in Finance, Supply Chain and IT operations. That's where we come in. By taking a holistic view of performance improvement, including strategy, process design and technology enablement, we support the smooth operation of transformations. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception . click apply for full job details
Jan 01, 2026
Full time
Belfast, Bristol, Edinburgh, Glasgow, London, Manchester Business Line Job Type Permanent / FTC Date published 18-Nov-2025 21336 Connect to your Industry At Deloitte we help clients around the world help resolve their most critical information and technology challenges, across the breadth of IT & Digital, from strategy through to implementation and managed services. With a team of more than 1700 people working in Technology in the UK, we bring our passion, experience, and technology skills to bear on our clients most high-profile technology projects. Our ServiceNow capability is a rapidly growing part of our business. As a 'Global ServiceNow Partner' we provide services across all four Partner capacities to our global clients. We transform businesses through the design and implementation of ServiceNow, developing innovative solutions on the platform to tackle our clients most pressing needs. We focus on delivering high value sustainable change and business outcomes and work closely with ServiceNow leadership and product teams to address the future challenges faced by our clients. As a Senior Manager in our ServiceNow team, you will benefit from a role that gives you the opportunity to build, shape and innovate transformative solutions; leading client relationships and solution delivery as soon as you join. You will broaden your skillset working on complex, transformational solutions across a range of clients and gain valuable experience in developing and building the business across our industries and our consulting network. Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte?It'show we approach the thousands of decisions we make everyday. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, whereverwe arein the world, welead the way,serve with integrity, take care of each other ,fosterinclusion, andcollaborate for measurable impact. These five shared values lead every decision wemake and action we take, guiding us to deliver impact how and where it mattersmost . Connect to your opportunity In the Solution Architect role, you will partner with our clients to define impactful solutions and driving valued outcomes. The role is suited for those individuals with a strategic mindset, deep technical experience in ServiceNow, and a developed ability to communicate with our clients in order to design and deliver effective solutions. Features of your role include: Solution Delivery Design and architect end to end solutions across multiple ServiceNow modules, able to consider the implication of proposed solutions across operationality, maintainability, and user experience Cultivate and manage client relationships, building trust and eminence across the client architectural stakeholder landscape Able to communicate complex technical concepts to both non-technical and technical stakeholders in a clear and concise manner Engage and participate with client stakeholders from early phases of the program including vision, goal, and objective setting and apply outputs to inform solution design Collaborate with business stakeholders to gather and analyse business requirements and translate those into ServiceNow solutions Define and lead solution design sessions and workshops with clear agendas and goals Uphold and drive adherence to architecture and governance standards, to delivery robust, adaptable, and scalable solutions in accordance with ServiceNow best practice Work with program peers and stakeholders to identify and address implications of target solution architecture including considerations across operationality, maintainability, user experience and business change Lead, motivate and collaborate with team members across multiple workstreams and geographies including program leadership, Business analysts, developers, and testing peers Develop high quality design and facilitation material/artefacts such as High-level architectures, low-level architecture, and workshop presentation material Deliver as part of a team responsible for ensuring that the project is delivered on time, within budget, and to the client's satisfaction Accelerate our Business Development You will play a vital role to in growing and developing our delivery pipeline, developing new business opportunities, and expanding the firm's client base. Support in the development of proposals, supporting the creation of conceptual designs and identifying the right fit approach and solution for prospective clients Present in oral sales phases and credentialise Deloittes expertise Able to lead a team to create Demos, proof of concepts to support in the sales cycle Foster the growth of our people As a prominent member within our ServiceNow architectural & technical community you will play a significant role in developing our culture and our people in the following ways: Provide guidance and support to team members across within program delivery and our op unit Mentor and coach team members to help them develop their skills and advance their careers. Able to play a key role in our ServiceNow business and its architectural practice to develop and grow our ServiceNow capability Contribute and/or sponsor the development of innovative market solution offerings based on the ServiceNow platform. Understand and contribute to the firm's commitment to creating a more inclusive environment. Develop eminence and collaborate with wider Enterprise Architectural communities Connect to your skills and professional experience We are looking for individuals who are confident, experienced and team orientated; bringing their own experiences to strengthen our growing capability. Deloitte works best connected, and we are looking for individuals with the ability to foster relationships across the firm as well as with our clients. Depending on target grade, proven expirience in working in the Enterprise Service Management industry, with proven expirience in the ServiceNow architecture and solution ecosystem working on applications including (but not limited to) ITSM, HRSD, iRM, ITOM, and CSM Proven track record working in ServiceNow programmes of work for large enterprises including strong digital transformation experience for tier one clients across multiple industries. Experience with working on ServiceNow integrations using ServiceNow including REST/SOAP and ServiceNows product suite (Integration Hub, Workflow Data Fabric) Demonstrated ability to work in a fast paced, challenging, and varied environment Strong digital transformation experience for tier one clients across multiple industries in an advisory or consultancy capacity. Understanding of Enterprise service management and how ServiceNow plays a fundamental technology enabler Developed presentation skills, with ability to be articulate and explain complex technical solutions across a variety of stakeholder types Demonstrate critical thinking and problem solving and is able to work without clear instruction Enthusiasm and passion for the delivery of market leading solutions that make a difference for our clients Advanced understanding of ServiceNow development practices and proficient in all phases of the software development lifecycle. Commercial awareness to manage effective client, supplier, and partner relationships. Certified ServiceNow System Administrator and Application Developer. Certified ServiceNow Implementation (CIS) in 2 or more applications. Familiarity with CSDM 5.0 You must have the possession of security clearance, or ability to receive security clearance Not essential but preferred experience, skills, and certifications: Certified ServiceNow CMA and/or CTA Familiarity with Discovery and Service Mapping approaches Familiarity with GenAI/Agentic AI/NowAssist Certified in Prince2 and/or Agile disciplines Certified in ITIL v3/4 Foundation or higher certifications. Demonstrates thought leadership across one or more of our sectors industries. Life Science & Health care (HCLS), Consumer Energy, Resource and Industrial (ER&I) industries Technology, Media, and Telecommunications Financial Services Familiarity of project sales cycle, including programme structures, resourcing, and cost modelling Connect to your business - Technology and Transformation Distinctive thinking, deep expertise, innovation and collaborative working. That's what connects us. That's what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters. Enterprise, Technology and Performance Our clients want to achieve maximum value from digital transformation investments in Finance, Supply Chain and IT operations. That's where we come in. By taking a holistic view of performance improvement, including strategy, process design and technology enablement, we support the smooth operation of transformations. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception . click apply for full job details
IT Developer, Salesforce page is loaded IT Developer, Salesforceremote type: Eligible for Agile Workinglocations: University of Hulltime type: Full timeposted on: Posted Todaytime left to apply: End Date: November 27, 2025 (7 days left to apply)job requisition id: JR100994Salary£48,822.00At the University of Hull, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world's talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong.We therefore particularly encourage applications from candidates who are likely to be underrepresented in the University of Hull workplace. This includes people from global minority backgrounds; people who have a declared disability; LGBTQI+ people; and women particularly for our Grade 9 and 10 roles.We value our talented employees, and whenever possible strive to help colleagues to grow and progress in their future careers.We recognise that our people are our biggest asset. We hope you'll be as excited as we are by what lies ahead. Let's continue our journey. With great on-site facilities and numerous awards in recognition of our achievements within the Professional Services World, we want to continue growing and nurturing our existing staff as we endeavour to take on our next challenges as a University.Technology Services, where this role will sit, is a new department within IT and is accountable for the ownership of the strategic platforms within the university. This new way of working for the university aims to drive consistency and governance around the continued iteration and development of technologies which span the entirety of the university. Examples include: the University's Data Exchange (UDX); Student Information Systems, ServiceNow, Salesforce and Workday. The new role of Salesforce developer will be critical to onboarding this critical platform into the university. The role will be responsible for designing, developing and configuring solutions within the platform as part of a Product Team. Specific Duties and Responsibilities of the post The role is a highly skilled IT professional specialising in the design, configuration, and customisation of Salesforce. With a deep understanding of IT service management processes, agile methodologies and extensive expertise in the Salesforce product, it plays a crucial role in transforming business requirements into efficient and user-friendly outputs.The role will create innovative solutions, configure workflows and applications, and integrate various modules to streamline processes and enhance productivity through automation. The role must possess strong analytical and problem-solving skills, ensuring that Salesforce implementations align perfectly with organisational needs. With a focus on continuous improvement, the post holder must stay abreast of emerging technologies and industry best practices, contributing to the optimisation of IT services and overall business operations. The post holder will: Configure the Salesforce platform to meet the specific needs of the organisation. This may include the design, prototyping, implementation, testing, and deployment of business rules and technical solutions such as Apex classes, Visualforce pages, Lightning components, scheduled jobs, data imports, and custom notifications. Develop custom applications and modules using Apex, Visualforce, Lightning Web Components, and other Salesforce-specific technologies to address unique business requirements. Integrate Salesforce with other enterprise systems using the university's data integration software and third-party applications (e.g. Findock, Blackthorn, Meta), ensuring seamless data flow and process automation to enhance business productivity, efficiency, and user experience. Manage and resolve incidents, problems, and service requests related to Salesforce, ensuring optimal system performance and reliability. Write and maintain scripts and automation logic for triggers, workflows, process builders, and Flow to enhance platform functionality. Implement and manage security controls, access permissions, and user roles within Salesforce to ensure data privacy and compliance with institutional security policies. Monitor and optimise the performance of Salesforce applications, identifying and resolving bottlenecks and issues as they arise. Maintain detailed documentation of configurations, customisations, and development work to facilitate troubleshooting, auditing, and knowledge sharing. Collaborate with cross-functional teams, including IT support, business analysts, and stakeholders, to gather requirements and ensure that the solutions align with business objectives. Work as a key part of a wider agile team, participating in team-based development, sprint planning, testing, and deployment activities. Provide training and support to end-users and administrators to ensure they can effectively use and manage Salesforce applications. Qualifications and Skills: Bachelor's degree in computer science, information technology, or a related field (or equivalent work experience). Strong knowledge of Salesforce architecture, modules, and development tools. Proficiency in Apex, Visualforce, Lightning Web Components, and other Salesforce scripting languages. Experience with web technologies (HTML, CSS, REST, SOAP) and integration techniques. Knowledge of Salesforce processes, best practices, and IT service management (ITSM) principles. Strong problem-solving and analytical skills. Excellent communication and teamwork skills. Salesforce certifications (e.g., Platform Developer I/II, Administrator) are a plus.For more information regarding the role please view the job description .If you would like to be part of our future or have any queries, then please get in touch today - Get In TouchIntroduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match
Jan 01, 2026
Full time
IT Developer, Salesforce page is loaded IT Developer, Salesforceremote type: Eligible for Agile Workinglocations: University of Hulltime type: Full timeposted on: Posted Todaytime left to apply: End Date: November 27, 2025 (7 days left to apply)job requisition id: JR100994Salary£48,822.00At the University of Hull, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world's talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong.We therefore particularly encourage applications from candidates who are likely to be underrepresented in the University of Hull workplace. This includes people from global minority backgrounds; people who have a declared disability; LGBTQI+ people; and women particularly for our Grade 9 and 10 roles.We value our talented employees, and whenever possible strive to help colleagues to grow and progress in their future careers.We recognise that our people are our biggest asset. We hope you'll be as excited as we are by what lies ahead. Let's continue our journey. With great on-site facilities and numerous awards in recognition of our achievements within the Professional Services World, we want to continue growing and nurturing our existing staff as we endeavour to take on our next challenges as a University.Technology Services, where this role will sit, is a new department within IT and is accountable for the ownership of the strategic platforms within the university. This new way of working for the university aims to drive consistency and governance around the continued iteration and development of technologies which span the entirety of the university. Examples include: the University's Data Exchange (UDX); Student Information Systems, ServiceNow, Salesforce and Workday. The new role of Salesforce developer will be critical to onboarding this critical platform into the university. The role will be responsible for designing, developing and configuring solutions within the platform as part of a Product Team. Specific Duties and Responsibilities of the post The role is a highly skilled IT professional specialising in the design, configuration, and customisation of Salesforce. With a deep understanding of IT service management processes, agile methodologies and extensive expertise in the Salesforce product, it plays a crucial role in transforming business requirements into efficient and user-friendly outputs.The role will create innovative solutions, configure workflows and applications, and integrate various modules to streamline processes and enhance productivity through automation. The role must possess strong analytical and problem-solving skills, ensuring that Salesforce implementations align perfectly with organisational needs. With a focus on continuous improvement, the post holder must stay abreast of emerging technologies and industry best practices, contributing to the optimisation of IT services and overall business operations. The post holder will: Configure the Salesforce platform to meet the specific needs of the organisation. This may include the design, prototyping, implementation, testing, and deployment of business rules and technical solutions such as Apex classes, Visualforce pages, Lightning components, scheduled jobs, data imports, and custom notifications. Develop custom applications and modules using Apex, Visualforce, Lightning Web Components, and other Salesforce-specific technologies to address unique business requirements. Integrate Salesforce with other enterprise systems using the university's data integration software and third-party applications (e.g. Findock, Blackthorn, Meta), ensuring seamless data flow and process automation to enhance business productivity, efficiency, and user experience. Manage and resolve incidents, problems, and service requests related to Salesforce, ensuring optimal system performance and reliability. Write and maintain scripts and automation logic for triggers, workflows, process builders, and Flow to enhance platform functionality. Implement and manage security controls, access permissions, and user roles within Salesforce to ensure data privacy and compliance with institutional security policies. Monitor and optimise the performance of Salesforce applications, identifying and resolving bottlenecks and issues as they arise. Maintain detailed documentation of configurations, customisations, and development work to facilitate troubleshooting, auditing, and knowledge sharing. Collaborate with cross-functional teams, including IT support, business analysts, and stakeholders, to gather requirements and ensure that the solutions align with business objectives. Work as a key part of a wider agile team, participating in team-based development, sprint planning, testing, and deployment activities. Provide training and support to end-users and administrators to ensure they can effectively use and manage Salesforce applications. Qualifications and Skills: Bachelor's degree in computer science, information technology, or a related field (or equivalent work experience). Strong knowledge of Salesforce architecture, modules, and development tools. Proficiency in Apex, Visualforce, Lightning Web Components, and other Salesforce scripting languages. Experience with web technologies (HTML, CSS, REST, SOAP) and integration techniques. Knowledge of Salesforce processes, best practices, and IT service management (ITSM) principles. Strong problem-solving and analytical skills. Excellent communication and teamwork skills. Salesforce certifications (e.g., Platform Developer I/II, Administrator) are a plus.For more information regarding the role please view the job description .If you would like to be part of our future or have any queries, then please get in touch today - Get In TouchIntroduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match
Overview Select how often (in days) to receive an alert: Solution Architect (ServiceNow) Location: UK - Hatfield, UK - London, UK - Reading, UK - Milton Keynes Job-ID: 213091 Contract type: Standard Business Unit: Information Technology What you'll do Demonstrable experience as a ServiceNow Solution Architect in large, complex enterprise environments. In-depth understanding of key ServiceNow modules: TPSM, FSM, ITSM, CSM, App Engine, HRSD. Define and govern integrations across ServiceNow modules and external systems (e.g., SAP, CRM, supplier/customer platforms). Establish and promote reusable integration patterns and standards, leveraging tools such as IntegrationHub, APIs, and middleware. Align portal design with user personas, customer journeys, and accessibility best practices. Guide cross-functional teams across design, development, and deployment, ensuring architectural coherence. Create architecture artefacts including data flows, sequence diagrams, and component models to support stakeholder alignment. Advise on security and identity integration (e.g., SSO, SAML, OAuth) within the portal and across connected systems. Contribute to governance forums, design reviews, and solution assurance processes. What you'll need Proven track record in designing and implementing Experience Portals Strong background in enterprise integration, including: - REST/SOAP APIs - IntegrationHub / Flow Designer - Event-driven and asynchronous patterns - External customer and supplier platforms Experience in enterprise identity, authentication and role-based access controls. Ability to work collaboratively across business and technical teams to drive outcome-focused architecture. Integration with intelligent locker solutions (e.g., for field service, click-and-collect, returns, or logistics scenarios). Experience with SAP integration, Salesforce, or third-party field service and logistics platforms. Familiarity with domain separation and multi-tenant ServiceNow environments. ServiceNow certifications (e.g. Certified System Administrator, Implementation Specialist in key modules). Knowledge of enterprise architecture standards and Agile/DevOps practices. About us Computacenter is a leading independent provider of IT infrastructure services, with about 20,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers' infrastructures. We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance. Interested in joining a company with a strong sense of community? We're growing. We're hiring. We encourage. We empower. We support.
Jan 01, 2026
Full time
Overview Select how often (in days) to receive an alert: Solution Architect (ServiceNow) Location: UK - Hatfield, UK - London, UK - Reading, UK - Milton Keynes Job-ID: 213091 Contract type: Standard Business Unit: Information Technology What you'll do Demonstrable experience as a ServiceNow Solution Architect in large, complex enterprise environments. In-depth understanding of key ServiceNow modules: TPSM, FSM, ITSM, CSM, App Engine, HRSD. Define and govern integrations across ServiceNow modules and external systems (e.g., SAP, CRM, supplier/customer platforms). Establish and promote reusable integration patterns and standards, leveraging tools such as IntegrationHub, APIs, and middleware. Align portal design with user personas, customer journeys, and accessibility best practices. Guide cross-functional teams across design, development, and deployment, ensuring architectural coherence. Create architecture artefacts including data flows, sequence diagrams, and component models to support stakeholder alignment. Advise on security and identity integration (e.g., SSO, SAML, OAuth) within the portal and across connected systems. Contribute to governance forums, design reviews, and solution assurance processes. What you'll need Proven track record in designing and implementing Experience Portals Strong background in enterprise integration, including: - REST/SOAP APIs - IntegrationHub / Flow Designer - Event-driven and asynchronous patterns - External customer and supplier platforms Experience in enterprise identity, authentication and role-based access controls. Ability to work collaboratively across business and technical teams to drive outcome-focused architecture. Integration with intelligent locker solutions (e.g., for field service, click-and-collect, returns, or logistics scenarios). Experience with SAP integration, Salesforce, or third-party field service and logistics platforms. Familiarity with domain separation and multi-tenant ServiceNow environments. ServiceNow certifications (e.g. Certified System Administrator, Implementation Specialist in key modules). Knowledge of enterprise architecture standards and Agile/DevOps practices. About us Computacenter is a leading independent provider of IT infrastructure services, with about 20,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers' infrastructures. We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance. Interested in joining a company with a strong sense of community? We're growing. We're hiring. We encourage. We empower. We support.
Overview Mandatory skills: Solution Architect - London Markets position. experience in the Insurance domain, specifically within the London Market, is a mandatory requirement. Java, Python, Typescript, AWS, React JS, Angular, and other technologies Your Role Lead and manage software development projects using Java, Python, Typescript, AWS, React JS, Angular, and other technologies. Collaborate with cross-functional teams to define project scope, objectives, and deliverables. Create the high-level design (or solution architecture documents) for the business requirements Produce several option papers and work with architecture community and forums to get the designs approved. Proficient using architectural principles and patterns, variety of solution types, detailed design patterns, best practices, integration choices etc. Design solutions reducing technical debt with futuristic solutions aligning to enterprise architecture and vision. Aim to reuse the existing applications, services, and data, wherever possible. Work with cross-functional teams to deliver the defined scope, objectives, and deliverables on technical grounds. Facilitate communication between stakeholders, development teams, and other departments. Ensure adherence to software development lifecycle (SDLC) processes and best practices. Develop detailed project plans, including timelines, resource allocation, and risk management strategies. Monitor project progress, identify potential issues, and implement corrective actions as needed. Provide technical guidance and support to development teams. Prepare and present project status reports to stakeholders. Utilize tools such as ServiceNow, Confluence, and JIRA for project tracking and documentation. Your Profile Strong technical experience in Architecture, Design and Development. Strong technical background with expertise in Java, Python, Typescript, AWS, React JS, and Angular. Proven experience managing end-to-end project lifecycles. Exceptional leadership and team management skills. Excellent problem-solving and analytical abilities. Strong communication and interpersonal skills. Designed scalable software architectures and developed robust REST APIs. Proficient in Java, Python, TypeScript, AWS, React JS, and Angular. Led Agile teams using Scrum, managing risks, resolving issues, and driving project success with tools like JIRA, Confluence, and ServiceNow.
Jan 01, 2026
Full time
Overview Mandatory skills: Solution Architect - London Markets position. experience in the Insurance domain, specifically within the London Market, is a mandatory requirement. Java, Python, Typescript, AWS, React JS, Angular, and other technologies Your Role Lead and manage software development projects using Java, Python, Typescript, AWS, React JS, Angular, and other technologies. Collaborate with cross-functional teams to define project scope, objectives, and deliverables. Create the high-level design (or solution architecture documents) for the business requirements Produce several option papers and work with architecture community and forums to get the designs approved. Proficient using architectural principles and patterns, variety of solution types, detailed design patterns, best practices, integration choices etc. Design solutions reducing technical debt with futuristic solutions aligning to enterprise architecture and vision. Aim to reuse the existing applications, services, and data, wherever possible. Work with cross-functional teams to deliver the defined scope, objectives, and deliverables on technical grounds. Facilitate communication between stakeholders, development teams, and other departments. Ensure adherence to software development lifecycle (SDLC) processes and best practices. Develop detailed project plans, including timelines, resource allocation, and risk management strategies. Monitor project progress, identify potential issues, and implement corrective actions as needed. Provide technical guidance and support to development teams. Prepare and present project status reports to stakeholders. Utilize tools such as ServiceNow, Confluence, and JIRA for project tracking and documentation. Your Profile Strong technical experience in Architecture, Design and Development. Strong technical background with expertise in Java, Python, Typescript, AWS, React JS, and Angular. Proven experience managing end-to-end project lifecycles. Exceptional leadership and team management skills. Excellent problem-solving and analytical abilities. Strong communication and interpersonal skills. Designed scalable software architectures and developed robust REST APIs. Proficient in Java, Python, TypeScript, AWS, React JS, and Angular. Led Agile teams using Scrum, managing risks, resolving issues, and driving project success with tools like JIRA, Confluence, and ServiceNow.
ServiceNow Developer - Senior Position Summary: Join STS as a Senior ServiceNow Developer responsible for designing, developing, and implementing technical solutions on the ServiceNow platform. This role requires expertise in ServiceNow development, configuration, and administration, with a focus on delivering robust applications and maintaining system performance. The ideal candidate will demonstrate strong problem-solving skills, project management abilities, mentorship to other junior developers, and a commitment to excellence in service delivery. Location: Aberdeen Training Facility (ATF) Fort Bragg, NC On-site Company Overview: STS is a Woman Owned Small Business (WOSB) that carries a passion for problem-solving in support of today's warfighters and government entities by providing Strategic Advisory and Program Management, C5ISR Enterprise Architecture and Design, Cybersecurity, IT Services, and ServiceNow Solutions. Committed to innovation and excellence, STS integrates high-end engineering services to deliver cost-effective, nonproprietary software systems across mission-critical operations. Key Responsibilities: Design, develop, and implement technical solutions on the ServiceNow platform Lead and execute configuration, customization, and maintenance tasks Collaborate with stakeholders to gather and analyze requirements, propose solutions, and ensure alignment with business objectives Provide software coding and customization including, but not limited to screen tailoring, workflow administration, report setup, data imports, integration, scripting, third party software integrations, and custom application development Design and implement ServiceNow workflows, forms, reports, and dashboards Conduct system testing and performance tuning to maintain optimal system performance Provide technical leadership and mentorship to junior developers Ensure compliance with best practices, standards, and security measures Participate in periodic travel as required Required Qualifications: Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience 4+ years of experience in ServiceNow development, configuration, and administration ServiceNow Certified System Administrator (CSA) Proven ability to manage multiple projects concurrently, prioritize tasks, and meet deadlines Experience in ITSM, ITOM, CMDB, HAM, SAM, Service Catalog, KM certifications and experience within the ServiceNow platform and working knowledge of those processes Strong analytical and problem-solving skills, with the ability to effectively communicate technical concepts to non-technical stakeholders Excellent written and verbal communication skills, with the ability to collaborate effectively across teams and levels of the organization Experience integrating ServiceNow with other platforms Create and maintain system design Proficiency in Microsoft Office Suite Periodic Travel Other duties as assigned Preferred Qualifications: ServiceNow Certified Application Developer (CAD) Experience with ServiceNow scripting (JavaScript, Glide API, Business Rules, UI Actions) Experience with ServiceNow Orchestration and Integration Hub Knowledge of ITIL framework principles and practices Clearance: Top Secret with SCI eligibility (Required) SOFtact Solutions is an equal opportunity and affirmative action employer. We consider applicants without regard to race, color, religion, creed, gender, national origin, age, disability, genetic information, marital or veteran status, or any other category protected by federal, state, or local law.
Jan 01, 2026
Full time
ServiceNow Developer - Senior Position Summary: Join STS as a Senior ServiceNow Developer responsible for designing, developing, and implementing technical solutions on the ServiceNow platform. This role requires expertise in ServiceNow development, configuration, and administration, with a focus on delivering robust applications and maintaining system performance. The ideal candidate will demonstrate strong problem-solving skills, project management abilities, mentorship to other junior developers, and a commitment to excellence in service delivery. Location: Aberdeen Training Facility (ATF) Fort Bragg, NC On-site Company Overview: STS is a Woman Owned Small Business (WOSB) that carries a passion for problem-solving in support of today's warfighters and government entities by providing Strategic Advisory and Program Management, C5ISR Enterprise Architecture and Design, Cybersecurity, IT Services, and ServiceNow Solutions. Committed to innovation and excellence, STS integrates high-end engineering services to deliver cost-effective, nonproprietary software systems across mission-critical operations. Key Responsibilities: Design, develop, and implement technical solutions on the ServiceNow platform Lead and execute configuration, customization, and maintenance tasks Collaborate with stakeholders to gather and analyze requirements, propose solutions, and ensure alignment with business objectives Provide software coding and customization including, but not limited to screen tailoring, workflow administration, report setup, data imports, integration, scripting, third party software integrations, and custom application development Design and implement ServiceNow workflows, forms, reports, and dashboards Conduct system testing and performance tuning to maintain optimal system performance Provide technical leadership and mentorship to junior developers Ensure compliance with best practices, standards, and security measures Participate in periodic travel as required Required Qualifications: Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience 4+ years of experience in ServiceNow development, configuration, and administration ServiceNow Certified System Administrator (CSA) Proven ability to manage multiple projects concurrently, prioritize tasks, and meet deadlines Experience in ITSM, ITOM, CMDB, HAM, SAM, Service Catalog, KM certifications and experience within the ServiceNow platform and working knowledge of those processes Strong analytical and problem-solving skills, with the ability to effectively communicate technical concepts to non-technical stakeholders Excellent written and verbal communication skills, with the ability to collaborate effectively across teams and levels of the organization Experience integrating ServiceNow with other platforms Create and maintain system design Proficiency in Microsoft Office Suite Periodic Travel Other duties as assigned Preferred Qualifications: ServiceNow Certified Application Developer (CAD) Experience with ServiceNow scripting (JavaScript, Glide API, Business Rules, UI Actions) Experience with ServiceNow Orchestration and Integration Hub Knowledge of ITIL framework principles and practices Clearance: Top Secret with SCI eligibility (Required) SOFtact Solutions is an equal opportunity and affirmative action employer. We consider applicants without regard to race, color, religion, creed, gender, national origin, age, disability, genetic information, marital or veteran status, or any other category protected by federal, state, or local law.
Birmingham, Milton Keynes, Reading, St Albans Deloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte? It's how we approach the thousands of decisions we make everyday. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most. Connect to your opportunity Summary: The Global ServiceNow Center of Excellence are seeking a highly skilled and experienced ServiceNow Solutions Architect to design innovative solutions on the ServiceNow platform. The ideal candidate will possess a deep understanding of ServiceNow's capabilities, best practices, and integration with other enterprise systems. This role requires a strong technical background, excellent written and verbal communication skills, and the ability to collaborate effectively with cross-functional teams. The successful candidate will be responsible for translating business requirements into technical specifications, leading the design and implementation of complex ServiceNow solutions, and ensuring the ongoing performance and stability of the platform. Responsibilities: Lead the design, development, and implementation of ServiceNow solutions aligned with business needs and strategic objectives. Collaborate with business stakeholders to gather requirements, understand business processes, and translate them into technical specifications. Develop and maintain detailed architectural diagrams, design documents, and technical specifications. Provide technical leadership and guidance to development teams, ensuring adherence to best practices and coding standards. Perform code reviews and ensure the quality and performance of ServiceNow solutions. Integrate ServiceNow with other enterprise systems, using APIs and other integration technologies. Troubleshoot and resolve technical issues related to ServiceNow solutions. Stay current with the latest ServiceNow features, updates, and best practices. Contribute to the development and maintenance of ServiceNow's roadmap and strategy. Mentor and guide junior team members. Participate in the full software development lifecycle (SDLC), including requirements gathering, design, development, testing, deployment, and maintenance. Ensure solutions are scalable, reliable, and maintainable. Adhere to IT governance and security policies. Proactively identify and mitigate potential risks. Contribute to the continuous improvement of ServiceNow processes and procedures. Important: Whilst a deep technical understanding of the platform is required this is not a lead developer role. The candidate should expect to spend the majority of their time in meetings with project teams and business stakeholders, creating design documentation to meet the business objectives and supporting projects through the mandatory governance processes. There will be little hands-on development work outside of the occasional proof-of-concept or analysis work. Connect to your skills and professional experience Required: Proven ServiceNow experience as an architect with deep understanding of ServiceNow architecture, modules, and best practices Certified ServiceNow Administrator (CSA) or equivalent Proven track record leading complex solution designs, including out-of-the-box and custom applications with complex integrations Excellent written and verbal communication, interpersonal, and presentation skills; ability to clearly explain complex technical information to both technical and non-technical audiences Experience with ServiceNow modules such as ITSM, ITBM, CSM, HRSD, and ITOM Experience with API integrations and integration technologies Familiarity with Agile development methodologies Solid understanding of IT and software delivery best practices, including Agile and Waterfall methodologies, IT change and release processes, data security and privacy, and testing best practices Ability to work independently and collaboratively, with strong problem-solving and analytical skills, and proficiency in Word, Excel, Visio, and PowerPoint. Preferred: ServiceNow Developer experience (beneficial but not required; this is not a developer role) Certified Master Architect (CMA) / Certified Technical Architect (CTA) or equivalent Implementation Specialist Certification or Equivalent for two or more products (ITSM, HRSD, GRC, SecOPS, ITOM, ITAM, SPM) Deloitte is an equal opportunities employer, and we welcome applications from all qualified candidates.
Jan 01, 2026
Full time
Birmingham, Milton Keynes, Reading, St Albans Deloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte? It's how we approach the thousands of decisions we make everyday. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most. Connect to your opportunity Summary: The Global ServiceNow Center of Excellence are seeking a highly skilled and experienced ServiceNow Solutions Architect to design innovative solutions on the ServiceNow platform. The ideal candidate will possess a deep understanding of ServiceNow's capabilities, best practices, and integration with other enterprise systems. This role requires a strong technical background, excellent written and verbal communication skills, and the ability to collaborate effectively with cross-functional teams. The successful candidate will be responsible for translating business requirements into technical specifications, leading the design and implementation of complex ServiceNow solutions, and ensuring the ongoing performance and stability of the platform. Responsibilities: Lead the design, development, and implementation of ServiceNow solutions aligned with business needs and strategic objectives. Collaborate with business stakeholders to gather requirements, understand business processes, and translate them into technical specifications. Develop and maintain detailed architectural diagrams, design documents, and technical specifications. Provide technical leadership and guidance to development teams, ensuring adherence to best practices and coding standards. Perform code reviews and ensure the quality and performance of ServiceNow solutions. Integrate ServiceNow with other enterprise systems, using APIs and other integration technologies. Troubleshoot and resolve technical issues related to ServiceNow solutions. Stay current with the latest ServiceNow features, updates, and best practices. Contribute to the development and maintenance of ServiceNow's roadmap and strategy. Mentor and guide junior team members. Participate in the full software development lifecycle (SDLC), including requirements gathering, design, development, testing, deployment, and maintenance. Ensure solutions are scalable, reliable, and maintainable. Adhere to IT governance and security policies. Proactively identify and mitigate potential risks. Contribute to the continuous improvement of ServiceNow processes and procedures. Important: Whilst a deep technical understanding of the platform is required this is not a lead developer role. The candidate should expect to spend the majority of their time in meetings with project teams and business stakeholders, creating design documentation to meet the business objectives and supporting projects through the mandatory governance processes. There will be little hands-on development work outside of the occasional proof-of-concept or analysis work. Connect to your skills and professional experience Required: Proven ServiceNow experience as an architect with deep understanding of ServiceNow architecture, modules, and best practices Certified ServiceNow Administrator (CSA) or equivalent Proven track record leading complex solution designs, including out-of-the-box and custom applications with complex integrations Excellent written and verbal communication, interpersonal, and presentation skills; ability to clearly explain complex technical information to both technical and non-technical audiences Experience with ServiceNow modules such as ITSM, ITBM, CSM, HRSD, and ITOM Experience with API integrations and integration technologies Familiarity with Agile development methodologies Solid understanding of IT and software delivery best practices, including Agile and Waterfall methodologies, IT change and release processes, data security and privacy, and testing best practices Ability to work independently and collaboratively, with strong problem-solving and analytical skills, and proficiency in Word, Excel, Visio, and PowerPoint. Preferred: ServiceNow Developer experience (beneficial but not required; this is not a developer role) Certified Master Architect (CMA) / Certified Technical Architect (CTA) or equivalent Implementation Specialist Certification or Equivalent for two or more products (ITSM, HRSD, GRC, SecOPS, ITOM, ITAM, SPM) Deloitte is an equal opportunities employer, and we welcome applications from all qualified candidates.
Job Description: Purpose of the role We are looking for customer-focused and enthusiastic candidate for the Software Discovery and Packaging Team, who has a genuine interest in solving IT issues and is empathetic to our client needs and requirements. The applicant should have a very good understanding of software application packaging, possess good written and verbal communication skills and be willing to collaborate with the wider IT support teams.The Application Packaging Team is responsible for managing the end to end delivery of applications and Operating System gold builds, and the on-going lifecycle management for those applications. Please note this is an on-site role, based in Aldermaston As the role is subject to security clearance, we require a sole UK nationals for this position and candidates should be willing to undergo relevant clearance. Behaviours Demonstrate the ability to methodically work through issues Identify issues end users might be facing and drive improvement and simplifications to help end user process Maintain good working relationship with key stakeholders and support teams Must be able to deal directly with clients in a friendly and highly confident manner demonstrating excellent internal and external customer communication skills. DETAILED JOB DESCRIPTION: Experience of Application Lifecycle Management in an Enterprise environment as part of a desktop transformation project Strong Application Packaging experience using Flexera Admin Studio, InstallShield, IS Recapture & ORCA Expert understanding of MSI technology, including transforms. Document package configuration Package defect remediation Experience of large OS migration projects (preferably Windows 10 and Windows 11) Data Analysis and reporting skills Good communication skills (customer facing as you may need to speak to people in the business) Experience of managing and maintaining a MECM CB production environment Microsoft Active Directory knowledge Software deployment and 3rd line support and troubleshooting Understand and input into desktop engineering standards, processes and best practices Involvement in delivering large scale deployments of software, e.g. Microsoft Office Experience of large OS migration projects (preferably windows 11) Highlight changes to processes or errors to the process owners. Maintain own process and working instruction documents Work within the contractual guidelines and DXC Statement of Work, or highlight any local shadow IT agreements Be politically savvy and understand the concerns and priorities of our customer and our own support teams ESSENTIALS SKILLS/QUALIFICATIONS: Basic Understanding of IT project management methodologies including agile and waterfall Basic Knowledge of project management tools and techniques Microsoft Active Directory Must have packaged applications for Windows 7 and Windows 10 OS platforms. Must have experience of complex application packaging. (E.g. Autodesk, MS Office, etc.) Software deployment and 3rd line support and troubleshooting Strong communication skills both written and verbal Self-motivated with a can-do attitude and comfortable working with ambiguity Strong MSI technology Application layering (VMware App Volumes) Scripting experience using BAT, PowerShell and VB, C# Scripts Ability to create and run reports Awareness of Change and Release Management Excellent written and verbal communication skills with a genuine enthusiasm towards IT service management Excellent organisational skills and able to take a methodical approach Excellent customer service skills Strong and confident presentation skills Professional verbal and written communication skills Strong MECM knowledge DESIRABLE SKILLS/QUALIFICATIONS: ServiceNow ITIL Foundation Fundamental knowledge across Windows Operating Systems MS MECM Understand cloud technologies Understand network topologyAt DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available . DXC Technology (NYSE: DXC) helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services to drive new levels of performance, competitiveness, and customer experience across their IT estates. Learn more about how we deliver excellence for our customers and colleagues at .
Jan 01, 2026
Full time
Job Description: Purpose of the role We are looking for customer-focused and enthusiastic candidate for the Software Discovery and Packaging Team, who has a genuine interest in solving IT issues and is empathetic to our client needs and requirements. The applicant should have a very good understanding of software application packaging, possess good written and verbal communication skills and be willing to collaborate with the wider IT support teams.The Application Packaging Team is responsible for managing the end to end delivery of applications and Operating System gold builds, and the on-going lifecycle management for those applications. Please note this is an on-site role, based in Aldermaston As the role is subject to security clearance, we require a sole UK nationals for this position and candidates should be willing to undergo relevant clearance. Behaviours Demonstrate the ability to methodically work through issues Identify issues end users might be facing and drive improvement and simplifications to help end user process Maintain good working relationship with key stakeholders and support teams Must be able to deal directly with clients in a friendly and highly confident manner demonstrating excellent internal and external customer communication skills. DETAILED JOB DESCRIPTION: Experience of Application Lifecycle Management in an Enterprise environment as part of a desktop transformation project Strong Application Packaging experience using Flexera Admin Studio, InstallShield, IS Recapture & ORCA Expert understanding of MSI technology, including transforms. Document package configuration Package defect remediation Experience of large OS migration projects (preferably Windows 10 and Windows 11) Data Analysis and reporting skills Good communication skills (customer facing as you may need to speak to people in the business) Experience of managing and maintaining a MECM CB production environment Microsoft Active Directory knowledge Software deployment and 3rd line support and troubleshooting Understand and input into desktop engineering standards, processes and best practices Involvement in delivering large scale deployments of software, e.g. Microsoft Office Experience of large OS migration projects (preferably windows 11) Highlight changes to processes or errors to the process owners. Maintain own process and working instruction documents Work within the contractual guidelines and DXC Statement of Work, or highlight any local shadow IT agreements Be politically savvy and understand the concerns and priorities of our customer and our own support teams ESSENTIALS SKILLS/QUALIFICATIONS: Basic Understanding of IT project management methodologies including agile and waterfall Basic Knowledge of project management tools and techniques Microsoft Active Directory Must have packaged applications for Windows 7 and Windows 10 OS platforms. Must have experience of complex application packaging. (E.g. Autodesk, MS Office, etc.) Software deployment and 3rd line support and troubleshooting Strong communication skills both written and verbal Self-motivated with a can-do attitude and comfortable working with ambiguity Strong MSI technology Application layering (VMware App Volumes) Scripting experience using BAT, PowerShell and VB, C# Scripts Ability to create and run reports Awareness of Change and Release Management Excellent written and verbal communication skills with a genuine enthusiasm towards IT service management Excellent organisational skills and able to take a methodical approach Excellent customer service skills Strong and confident presentation skills Professional verbal and written communication skills Strong MECM knowledge DESIRABLE SKILLS/QUALIFICATIONS: ServiceNow ITIL Foundation Fundamental knowledge across Windows Operating Systems MS MECM Understand cloud technologies Understand network topologyAt DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available . DXC Technology (NYSE: DXC) helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services to drive new levels of performance, competitiveness, and customer experience across their IT estates. Learn more about how we deliver excellence for our customers and colleagues at .
Connect to your Industry At Deloitte we help clients around the world help resolve their most critical information and technology challenges, across the breadth of IT & Digital, from strategy through to implementation and managed services. With a team of more than 1700 people working in Technology in the UK, we bring our passion, experience, and technology skills to bear on our clients most high-profile technology projects. Our ServiceNow capability is a rapidly growing part of our business. As a 'Global ServiceNow Partner' we provide services across all four Partner capacities to our global clients. We transform businesses through the design and implementation of ServiceNow, developing innovative solutions on the platform to tackle our clients most pressing needs. We focus on delivering high value sustainable change and business outcomes and work closely with ServiceNow leadership and product teams to address the future challenges faced by our clients. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte?It'show we approach the thousands of decisions we make everyday. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, whereverwe arein the world, welead the way,serve with integrity, take care of each other ,fosterinclusion, andcollaborate for measurable impact. These five shared values lead every decision wemake and action we take, guiding us to deliver impact how and where it mattersmost . Connect to your opportunity In the Functional specialist role, you will partner with our clients and act as the bridge between our business stakeholders and our development teams. Your role will be responsible for leading workstreams within a wider program and the driving the translation of business requirements into functional designs. Solution Delivery You will play a critical role across client delivery, driving workstream objectives, engaging with business stakeholders and working alongside solution architects to identify, design and deliver ServiceNow solutions that support our clients' objectives. Cultivate and manage client relationships, building trust and eminence across the client architectural stakeholder landscape Work with our clients to determine and capture business requirements and translate into functional requirements for the ServiceNow solution Provide ServiceNow Subject Matter Expertise, advising and guidance to business stakeholders on business practices and approaches regarding ServiceNow use and its functionality Lead Programme workstreams and manager project timelines, deliverables and risks with the governance of the overall programme Provide leadership within your workstreams, build a sense of team and collaboration Support in testing cycles, able to engage with the testing community and deliver effective testing cycles throughout the programme engagement Demonstrate awareness of future road mapped ServiceNow features and functionality, and an understanding of potential impacts to emerging client designs Overseeing the development and maintenance of core agile documentation and ceremonies (user stories, product/sprint backlog, sprint reviews etc.) Able to communicate complex technical concepts to both non-technical and technical stakeholders in a clear and concise manner Work with business stakeholders and program peers to identify and address implications of target functional designs including considerations across operationality, maintainability, user experience and business change Lead specific workstreams within an over overall programme/project in accordance and in adherence with the programme/project plan and align with Programme governance Able to identify risk and issues and raise promptly through programme governance Develop high quality design and facilitation material, and workshop material and presentation material Accelerate our Business Development You will play a vital role to in growing and developing our delivery pipeline, developing new business opportunities, and expanding the firm's client base. Support in the development of proposals, able to own key elements of the overall proposal Able to support in commercial shaping of propositions, proposals and service offerings Foster the growth of our people As a prominent member within our ServiceNow architectural & technical community you will play a significant role in developing our culture and our people in the following ways: Provide guidance and support to team members across within program delivery and our op unit Mentor and coach team members to help them develop their skills and advance their careers. Able to play a key role in our ServiceNow business, shaping our community across our internal pillars Connect to your skills and professional experience We are looking for individuals who are confident, experienced and team orientated, bringing their own experiences to strengthen our growing capability. Deloitte works best connected, and we are looking for individuals with the ability to foster relationships across the firm as well as with our clients. Required experience Extensive experience working (varying on grade) with ServiceNow in a functional or business analyst role, working on applications including (but not limited to) ITSM, HRSD, iRM, ITOM, and CSM Proven track record working in ServiceNow programmes of work for large enterprises including a strong understanding of service management processes including but not limited to IT, HR, Customer, and Finance Understanding of the ServiceNow platform, applications and their functionality (forms, flows, rules, integrations etc.) and the business function in which they support Proven experience in writing user stories, process documentation and functional specifications Understanding of ServiceNow development practices and proficient in all phases of program delivery including Scrum/Agile frameworks Able to deliver work independently and manage multiple priorities Demonstrated ability to work in a fast paced, challenging, and varied environment Strong digital transformation experience for tier one clients across multiple industries in an advisory or consultancy capacity. Developed presentation skills, with ability to be articulate and explain complex technical solutions across a variety of stakeholder types Demonstrate critical thinking and problem solving and can work without clear instruction Enthusiasm and passion for the delivery of market leading solutions that make a difference for our clients Not essential but preferred experience, skills, and certifications Certified ServiceNow System Administrator. Certified ServiceNow Implementation (CIS) in 2 or more applications. Familiarity with CSDM 5.0 Experience in ServiceNow reporting, dashboard, performance analytics and platform analytics Certified in ITIL v3/4 Foundation or higher certifications. Familiarity of project sales cycle, including programme structures, resourcing, and cost modelling Connect to your business - Technology and Transformation Distinctive thinking, deep expertise, innovation and collaborative working. That's what connects us. That's what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters. Enterprise, Technology and Performance Our clients want to achieve maximum value from digital transformation investments in Finance, Supply Chain and IT operations. That's where we come in. By taking a holistic view of performance improvement, including strategy, process design and technology enablement, we support the smooth operation of transformations. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request. Connect with your colleagues "What attracted me to Deloitte were the endless opportunities and the collective experience of other like-minded individuals. Deloitte's clients include many of the world's largest organisations; I wanted to be part of a team that made a difference that I could be proud of." - Dan, Technology & Transformation Our hybrid working policy You'll be based in one of our UK offices with hybrid working. At Deloitte we understand the importance of balancing your career alongside your home life . click apply for full job details
Jan 01, 2026
Full time
Connect to your Industry At Deloitte we help clients around the world help resolve their most critical information and technology challenges, across the breadth of IT & Digital, from strategy through to implementation and managed services. With a team of more than 1700 people working in Technology in the UK, we bring our passion, experience, and technology skills to bear on our clients most high-profile technology projects. Our ServiceNow capability is a rapidly growing part of our business. As a 'Global ServiceNow Partner' we provide services across all four Partner capacities to our global clients. We transform businesses through the design and implementation of ServiceNow, developing innovative solutions on the platform to tackle our clients most pressing needs. We focus on delivering high value sustainable change and business outcomes and work closely with ServiceNow leadership and product teams to address the future challenges faced by our clients. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte?It'show we approach the thousands of decisions we make everyday. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, whereverwe arein the world, welead the way,serve with integrity, take care of each other ,fosterinclusion, andcollaborate for measurable impact. These five shared values lead every decision wemake and action we take, guiding us to deliver impact how and where it mattersmost . Connect to your opportunity In the Functional specialist role, you will partner with our clients and act as the bridge between our business stakeholders and our development teams. Your role will be responsible for leading workstreams within a wider program and the driving the translation of business requirements into functional designs. Solution Delivery You will play a critical role across client delivery, driving workstream objectives, engaging with business stakeholders and working alongside solution architects to identify, design and deliver ServiceNow solutions that support our clients' objectives. Cultivate and manage client relationships, building trust and eminence across the client architectural stakeholder landscape Work with our clients to determine and capture business requirements and translate into functional requirements for the ServiceNow solution Provide ServiceNow Subject Matter Expertise, advising and guidance to business stakeholders on business practices and approaches regarding ServiceNow use and its functionality Lead Programme workstreams and manager project timelines, deliverables and risks with the governance of the overall programme Provide leadership within your workstreams, build a sense of team and collaboration Support in testing cycles, able to engage with the testing community and deliver effective testing cycles throughout the programme engagement Demonstrate awareness of future road mapped ServiceNow features and functionality, and an understanding of potential impacts to emerging client designs Overseeing the development and maintenance of core agile documentation and ceremonies (user stories, product/sprint backlog, sprint reviews etc.) Able to communicate complex technical concepts to both non-technical and technical stakeholders in a clear and concise manner Work with business stakeholders and program peers to identify and address implications of target functional designs including considerations across operationality, maintainability, user experience and business change Lead specific workstreams within an over overall programme/project in accordance and in adherence with the programme/project plan and align with Programme governance Able to identify risk and issues and raise promptly through programme governance Develop high quality design and facilitation material, and workshop material and presentation material Accelerate our Business Development You will play a vital role to in growing and developing our delivery pipeline, developing new business opportunities, and expanding the firm's client base. Support in the development of proposals, able to own key elements of the overall proposal Able to support in commercial shaping of propositions, proposals and service offerings Foster the growth of our people As a prominent member within our ServiceNow architectural & technical community you will play a significant role in developing our culture and our people in the following ways: Provide guidance and support to team members across within program delivery and our op unit Mentor and coach team members to help them develop their skills and advance their careers. Able to play a key role in our ServiceNow business, shaping our community across our internal pillars Connect to your skills and professional experience We are looking for individuals who are confident, experienced and team orientated, bringing their own experiences to strengthen our growing capability. Deloitte works best connected, and we are looking for individuals with the ability to foster relationships across the firm as well as with our clients. Required experience Extensive experience working (varying on grade) with ServiceNow in a functional or business analyst role, working on applications including (but not limited to) ITSM, HRSD, iRM, ITOM, and CSM Proven track record working in ServiceNow programmes of work for large enterprises including a strong understanding of service management processes including but not limited to IT, HR, Customer, and Finance Understanding of the ServiceNow platform, applications and their functionality (forms, flows, rules, integrations etc.) and the business function in which they support Proven experience in writing user stories, process documentation and functional specifications Understanding of ServiceNow development practices and proficient in all phases of program delivery including Scrum/Agile frameworks Able to deliver work independently and manage multiple priorities Demonstrated ability to work in a fast paced, challenging, and varied environment Strong digital transformation experience for tier one clients across multiple industries in an advisory or consultancy capacity. Developed presentation skills, with ability to be articulate and explain complex technical solutions across a variety of stakeholder types Demonstrate critical thinking and problem solving and can work without clear instruction Enthusiasm and passion for the delivery of market leading solutions that make a difference for our clients Not essential but preferred experience, skills, and certifications Certified ServiceNow System Administrator. Certified ServiceNow Implementation (CIS) in 2 or more applications. Familiarity with CSDM 5.0 Experience in ServiceNow reporting, dashboard, performance analytics and platform analytics Certified in ITIL v3/4 Foundation or higher certifications. Familiarity of project sales cycle, including programme structures, resourcing, and cost modelling Connect to your business - Technology and Transformation Distinctive thinking, deep expertise, innovation and collaborative working. That's what connects us. That's what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters. Enterprise, Technology and Performance Our clients want to achieve maximum value from digital transformation investments in Finance, Supply Chain and IT operations. That's where we come in. By taking a holistic view of performance improvement, including strategy, process design and technology enablement, we support the smooth operation of transformations. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request. Connect with your colleagues "What attracted me to Deloitte were the endless opportunities and the collective experience of other like-minded individuals. Deloitte's clients include many of the world's largest organisations; I wanted to be part of a team that made a difference that I could be proud of." - Dan, Technology & Transformation Our hybrid working policy You'll be based in one of our UK offices with hybrid working. At Deloitte we understand the importance of balancing your career alongside your home life . click apply for full job details
Overview Job Title: ServiceNow Technical Architect / Developer Location: London, Manchester or Birmingham Level: Associate Manager & Specialist Salary: Competitive Salary & Package (Dependent on Experience) Note: Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history (typically including no periods of 30 consecutive days or more spent outside of the UK) at the point of application. Note: The above information relates to a specific client requirement Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO As a team: A global professional services organization, which includes being avital services partner to the world's major cloud providers - ServiceNow, AWS, Azure, Google, and others. Accenture is recognised as the No 1 Service Partner globally due to our work on delivering the most complex, innovative and impactful ServiceNow solutions in the world. The Accenture ServiceNow Business Group's platform-led approach unites the industry and technology transformation expertise to deliver true total enterprise reinvention. We help our clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work to achieve the full potential of the platform. And in the era of AI, Accenture are investing heavily to bring the promise of AI to businesses and the ServiceNow Business Group already have an impressive list of clients who are realising the value of AI and GenAI with ServiceNow to transform their business. We are looking for talented, entrepreneurial technical talent to work on the most exciting projects in the ecosystem. We are not just any partner but proud to be the defining ServiceNow partner in the ecosystem. As a ServiceNow Technical Lead/Architect or Developer you: You can understand business challenges and architect system solutions with ServiceNow You are wanting to work with global clients across industries in a trusted advisor capacity to design and deliver new solutions for our clients. Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems. You are a continuous learner, taking advantage of new learning opportunities including willingness to undertake new certifications such as Certified Master Architect You take time to seek out information about new applications in ServiceNow and stay up to date on the latest offerings. As a member of the ServiceNow Business Group you will have access to our robust training and certification opportunities. Able to identify opportunities to provide additional value to our clients and to work internally with the ServiceNow account teams to progress. Drive the continuous improvements of our implementation methodology and service offerings based on client experiences. Technical Architects can expect to manage and lead teams of ServiceNow Developers in a technical management and mentorship capacity. You are someone that is process oriented and prefers order over chaos. You are comfortability asking for help from peers and Subject Matter Experts when needed. Strong background working with Enterprise Software companies and/or Consulting companies. Qualification We are looking for experience in the following skills: Knowledge and experienceworking with ServiceNow in Development or Technical Architecture capacity. Minimum 5+ ServiceNow CIS certifications Experience 3 product lines outside of ITSM (e.g. ITOM, ITAM, HAM/SAM, SPM, HR, CSM, etc.) Ability todemonstrate advanced scripting and integration skills-JavaScript, SQL, API Web Services Experience integrating ServiceNow with Cloud Infrastructure (e.g AWS, Azure, GCP) Security Clearance is desirable, or the ability to obtain SC clearance is required. Locations London Birmingham Manchester Additional Information Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process. About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces . Join Accenture to work at the heart of change. Visit us at
Jan 01, 2026
Full time
Overview Job Title: ServiceNow Technical Architect / Developer Location: London, Manchester or Birmingham Level: Associate Manager & Specialist Salary: Competitive Salary & Package (Dependent on Experience) Note: Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history (typically including no periods of 30 consecutive days or more spent outside of the UK) at the point of application. Note: The above information relates to a specific client requirement Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO As a team: A global professional services organization, which includes being avital services partner to the world's major cloud providers - ServiceNow, AWS, Azure, Google, and others. Accenture is recognised as the No 1 Service Partner globally due to our work on delivering the most complex, innovative and impactful ServiceNow solutions in the world. The Accenture ServiceNow Business Group's platform-led approach unites the industry and technology transformation expertise to deliver true total enterprise reinvention. We help our clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work to achieve the full potential of the platform. And in the era of AI, Accenture are investing heavily to bring the promise of AI to businesses and the ServiceNow Business Group already have an impressive list of clients who are realising the value of AI and GenAI with ServiceNow to transform their business. We are looking for talented, entrepreneurial technical talent to work on the most exciting projects in the ecosystem. We are not just any partner but proud to be the defining ServiceNow partner in the ecosystem. As a ServiceNow Technical Lead/Architect or Developer you: You can understand business challenges and architect system solutions with ServiceNow You are wanting to work with global clients across industries in a trusted advisor capacity to design and deliver new solutions for our clients. Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems. You are a continuous learner, taking advantage of new learning opportunities including willingness to undertake new certifications such as Certified Master Architect You take time to seek out information about new applications in ServiceNow and stay up to date on the latest offerings. As a member of the ServiceNow Business Group you will have access to our robust training and certification opportunities. Able to identify opportunities to provide additional value to our clients and to work internally with the ServiceNow account teams to progress. Drive the continuous improvements of our implementation methodology and service offerings based on client experiences. Technical Architects can expect to manage and lead teams of ServiceNow Developers in a technical management and mentorship capacity. You are someone that is process oriented and prefers order over chaos. You are comfortability asking for help from peers and Subject Matter Experts when needed. Strong background working with Enterprise Software companies and/or Consulting companies. Qualification We are looking for experience in the following skills: Knowledge and experienceworking with ServiceNow in Development or Technical Architecture capacity. Minimum 5+ ServiceNow CIS certifications Experience 3 product lines outside of ITSM (e.g. ITOM, ITAM, HAM/SAM, SPM, HR, CSM, etc.) Ability todemonstrate advanced scripting and integration skills-JavaScript, SQL, API Web Services Experience integrating ServiceNow with Cloud Infrastructure (e.g AWS, Azure, GCP) Security Clearance is desirable, or the ability to obtain SC clearance is required. Locations London Birmingham Manchester Additional Information Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process. About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces . Join Accenture to work at the heart of change. Visit us at
Overview Select how often (in days) to receive an alert: Solution Architect (ServiceNow) Location: UK - Hatfield, UK - London, UK - Reading, UK - Milton Keynes Job-ID: 213091 Contract type: Standard Business Unit: Information Technology What you'll do Demonstrable experience as a ServiceNow Solution Architect in large, complex enterprise environments. In-depth understanding of key ServiceNow modules: TPSM, FSM, ITSM, CSM, App Engine, HRSD. Define and govern integrations across ServiceNow modules and external systems (e.g., SAP, CRM, supplier/customer platforms). Establish and promote reusable integration patterns and standards, leveraging tools such as IntegrationHub, APIs, and middleware. Align portal design with user personas, customer journeys, and accessibility best practices. Guide cross-functional teams across design, development, and deployment, ensuring architectural coherence. Create architecture artefacts including data flows, sequence diagrams, and component models to support stakeholder alignment. Advise on security and identity integration (e.g., SSO, SAML, OAuth) within the portal and across connected systems. Contribute to governance forums, design reviews, and solution assurance processes. What you'll need Proven track record in designing and implementing Experience Portals Strong background in enterprise integration, including: - REST/SOAP APIs - IntegrationHub / Flow Designer - Event-driven and asynchronous patterns - External customer and supplier platforms Experience in enterprise identity, authentication and role-based access controls. Ability to work collaboratively across business and technical teams to drive outcome-focused architecture. Integration with intelligent locker solutions (e.g., for field service, click-and-collect, returns, or logistics scenarios). Experience with SAP integration, Salesforce, or third-party field service and logistics platforms. Familiarity with domain separation and multi-tenant ServiceNow environments. ServiceNow certifications (e.g. Certified System Administrator, Implementation Specialist in key modules). Knowledge of enterprise architecture standards and Agile/DevOps practices. About us Computacenter is a leading independent provider of IT infrastructure services, with about 20,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers' infrastructures. We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance. Interested in joining a company with a strong sense of community? We're growing. We're hiring. We encourage. We empower. We support.
Jan 01, 2026
Full time
Overview Select how often (in days) to receive an alert: Solution Architect (ServiceNow) Location: UK - Hatfield, UK - London, UK - Reading, UK - Milton Keynes Job-ID: 213091 Contract type: Standard Business Unit: Information Technology What you'll do Demonstrable experience as a ServiceNow Solution Architect in large, complex enterprise environments. In-depth understanding of key ServiceNow modules: TPSM, FSM, ITSM, CSM, App Engine, HRSD. Define and govern integrations across ServiceNow modules and external systems (e.g., SAP, CRM, supplier/customer platforms). Establish and promote reusable integration patterns and standards, leveraging tools such as IntegrationHub, APIs, and middleware. Align portal design with user personas, customer journeys, and accessibility best practices. Guide cross-functional teams across design, development, and deployment, ensuring architectural coherence. Create architecture artefacts including data flows, sequence diagrams, and component models to support stakeholder alignment. Advise on security and identity integration (e.g., SSO, SAML, OAuth) within the portal and across connected systems. Contribute to governance forums, design reviews, and solution assurance processes. What you'll need Proven track record in designing and implementing Experience Portals Strong background in enterprise integration, including: - REST/SOAP APIs - IntegrationHub / Flow Designer - Event-driven and asynchronous patterns - External customer and supplier platforms Experience in enterprise identity, authentication and role-based access controls. Ability to work collaboratively across business and technical teams to drive outcome-focused architecture. Integration with intelligent locker solutions (e.g., for field service, click-and-collect, returns, or logistics scenarios). Experience with SAP integration, Salesforce, or third-party field service and logistics platforms. Familiarity with domain separation and multi-tenant ServiceNow environments. ServiceNow certifications (e.g. Certified System Administrator, Implementation Specialist in key modules). Knowledge of enterprise architecture standards and Agile/DevOps practices. About us Computacenter is a leading independent provider of IT infrastructure services, with about 20,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers' infrastructures. We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance. Interested in joining a company with a strong sense of community? We're growing. We're hiring. We encourage. We empower. We support.
About Us Turnkey Consulting is an independent risk and security consultancy that brings together people, protection, and performance to help organisations achieve Digital Enterprise Resilience. For more than 20 years, Turnkey has enabled the world's leading companies to understand and optimise their risk and security landscape through assessment-based road mapping, organisational empowerment, and expert application of market-leading technologies. Turnkey is headquartered in London with offices across Asia, Australia, Europe, and North America. The Opportunity We are looking for a Senior PAM Engineer or Architect with strong experience in Privileged Access Management (PAM) to join our Identity & Access Management practice. You will play a leading role in delivering and optimising PAM solutions for our clients, working across the full project lifecycle and engaging with stakeholders at all levels. We welcome applications from individuals with a proven track record in implementing PAM solutions, particularly those with expertise in Delinea, CyberArk, or BeyondTrust. Experience with IGA (especially SailPoint or similar technologies) is highly advantageous, as is exposure to broader identity and authentication technologies. Your skills and experience will be assessed against the requirements of the role, and we offer two grades: Senior Engineer and Architect. The Architect grade includes additional responsibilities around technical leadership, solution design, and commercial/project management. Key Responsibilities Lead or contribute to the design, configuration, and deployment of PAM solutions (SaaS, cloud, and on prem), ensuring alignment with business, security, and compliance requirements. Implement and optimise privileged access controls, including credential vaulting, session management, and monitoring. Integrate PAM platforms with enterprise systems (Active Directory, Entra, LDAP, HR systems, ServiceNow, etc.). Support authentication and access management initiatives, including SSO, MFA, and passwordless authentication. Collaborate with clients to gather requirements, facilitate workshops, and translate business needs into actionable technical solutions. Produce high quality technical documentation, configuration guides, and process documentation. Provide technical leadership and mentoring to junior team members. Troubleshoot and resolve complex PAM and IAM issues, ensuring smooth project delivery. Stay current with industry trends, best practices, and emerging technologies in PAM and IAM. Additional responsibilities for Architect Grade Own the end to end technical design and architecture of PAM solutions, ensuring scalability, security, and future proofing. Deliver high and low level solution designs, technical roadmaps, and transition plans. Lead technical discussions with clients, stakeholders, and delivery teams, acting as a subject matter expert. Oversee project delivery, manage commercial outcomes, and contribute to project management activities. Drive continuous improvement in solution delivery, process optimisation, and client outcomes. Represent Turnkey in client engagements, industry events, and thought leadership initiatives. Core Skills & Experience Senior Engineer 3-5 years' experience delivering PAM solutions, with a strong focus on Delinea, CyberArk, BeyondTrust, or similar platforms. Hands on experience with privileged account lifecycle management, credential vaulting, session monitoring, and access reviews. Strong understanding of authentication protocols and technologies (SSO, MFA, Entra, Azure AD, LDAP, SAML, OAuth). Experience integrating PAM platforms with HR systems, ServiceNow, and other enterprise applications. Proficiency in scripting (PowerShell, JavaScript, BeanShell) and API integration (REST, SCIM, JDBC). Excellent communication and stakeholder management skills, with the ability to explain complex technical concepts to non technical audiences. Consulting mindset, with experience gathering and analysing business requirements and translating them into technical solutions. Experience producing high quality deliverables and documentation. Proactive, self driven, and collaborative approach to problem solving and project delivery. Architect 5+ years' experience delivering PAM solutions, with deep expertise in Delinea, CyberArk, BeyondTrust, and broader IAM technologies. Demonstrated experience in technical leadership, solution architecture, and end to end project delivery. Proven ability to design scalable, secure, and future proof PAM solutions for complex enterprise environments. Experience managing commercial outcomes and contributing to project management activities. Desirable Skills Experience with IGA solutions (SailPoint or similar technologies). Product certifications in PAM or IGA platforms. Experience with cloud identity systems (Entra AD, Okta, GCP, AWS IAM). Familiarity with regulatory frameworks and audit requirements. Project management or commercial experience (for Architect grade). Experience in professional services consulting, ideally with Big 4 or similar. Why Join Turnkey? Work in a rapidly growing consulting firm, that delivers leading edge technologies and works with high profile clients. Be part of a flexible, supportive, and collaborative team. Enjoy a culture that values diversity, inclusion, and continuous learning. Access to training, certifications, and career development opportunities. Make a real impact in a company that values your ideas and expertise. Application Process We assess every applicant's skills and experience against the requirements of the role and will consider you for either the Senior Engineer or Architect grade, depending on your background and aspirations. Salary Competitive base salary depending on a combination of factors including level of experience and expertise, in addition to an OTE bonus. Benefits Pension: on joining, employees will be automatically enrolled in our workplace pension scheme. Holiday Entitlement: employees receive 25 days per holiday year plus all statutory bank and public holidays in England and Wales. Private Medical Insurance: employees will be enrolled on to the company BUPA healthcare scheme. Insurances: Life Insurance and Critical Illness cover are provided to all employees. Carbon Offset: Employees will be enrolled onto the company carbon offset scheme which is committed to offsetting at least 50% of all employee personal carbon emissions. All Turnkey employees are entitled to £40 worth of carbon credits each year, which can offset 7 tonnes of carbon. Options are available to increase carbon credit amounts which would be treated as a benefit in kind. Location Based in our London office (preferred), with hybrid working.
Jan 01, 2026
Full time
About Us Turnkey Consulting is an independent risk and security consultancy that brings together people, protection, and performance to help organisations achieve Digital Enterprise Resilience. For more than 20 years, Turnkey has enabled the world's leading companies to understand and optimise their risk and security landscape through assessment-based road mapping, organisational empowerment, and expert application of market-leading technologies. Turnkey is headquartered in London with offices across Asia, Australia, Europe, and North America. The Opportunity We are looking for a Senior PAM Engineer or Architect with strong experience in Privileged Access Management (PAM) to join our Identity & Access Management practice. You will play a leading role in delivering and optimising PAM solutions for our clients, working across the full project lifecycle and engaging with stakeholders at all levels. We welcome applications from individuals with a proven track record in implementing PAM solutions, particularly those with expertise in Delinea, CyberArk, or BeyondTrust. Experience with IGA (especially SailPoint or similar technologies) is highly advantageous, as is exposure to broader identity and authentication technologies. Your skills and experience will be assessed against the requirements of the role, and we offer two grades: Senior Engineer and Architect. The Architect grade includes additional responsibilities around technical leadership, solution design, and commercial/project management. Key Responsibilities Lead or contribute to the design, configuration, and deployment of PAM solutions (SaaS, cloud, and on prem), ensuring alignment with business, security, and compliance requirements. Implement and optimise privileged access controls, including credential vaulting, session management, and monitoring. Integrate PAM platforms with enterprise systems (Active Directory, Entra, LDAP, HR systems, ServiceNow, etc.). Support authentication and access management initiatives, including SSO, MFA, and passwordless authentication. Collaborate with clients to gather requirements, facilitate workshops, and translate business needs into actionable technical solutions. Produce high quality technical documentation, configuration guides, and process documentation. Provide technical leadership and mentoring to junior team members. Troubleshoot and resolve complex PAM and IAM issues, ensuring smooth project delivery. Stay current with industry trends, best practices, and emerging technologies in PAM and IAM. Additional responsibilities for Architect Grade Own the end to end technical design and architecture of PAM solutions, ensuring scalability, security, and future proofing. Deliver high and low level solution designs, technical roadmaps, and transition plans. Lead technical discussions with clients, stakeholders, and delivery teams, acting as a subject matter expert. Oversee project delivery, manage commercial outcomes, and contribute to project management activities. Drive continuous improvement in solution delivery, process optimisation, and client outcomes. Represent Turnkey in client engagements, industry events, and thought leadership initiatives. Core Skills & Experience Senior Engineer 3-5 years' experience delivering PAM solutions, with a strong focus on Delinea, CyberArk, BeyondTrust, or similar platforms. Hands on experience with privileged account lifecycle management, credential vaulting, session monitoring, and access reviews. Strong understanding of authentication protocols and technologies (SSO, MFA, Entra, Azure AD, LDAP, SAML, OAuth). Experience integrating PAM platforms with HR systems, ServiceNow, and other enterprise applications. Proficiency in scripting (PowerShell, JavaScript, BeanShell) and API integration (REST, SCIM, JDBC). Excellent communication and stakeholder management skills, with the ability to explain complex technical concepts to non technical audiences. Consulting mindset, with experience gathering and analysing business requirements and translating them into technical solutions. Experience producing high quality deliverables and documentation. Proactive, self driven, and collaborative approach to problem solving and project delivery. Architect 5+ years' experience delivering PAM solutions, with deep expertise in Delinea, CyberArk, BeyondTrust, and broader IAM technologies. Demonstrated experience in technical leadership, solution architecture, and end to end project delivery. Proven ability to design scalable, secure, and future proof PAM solutions for complex enterprise environments. Experience managing commercial outcomes and contributing to project management activities. Desirable Skills Experience with IGA solutions (SailPoint or similar technologies). Product certifications in PAM or IGA platforms. Experience with cloud identity systems (Entra AD, Okta, GCP, AWS IAM). Familiarity with regulatory frameworks and audit requirements. Project management or commercial experience (for Architect grade). Experience in professional services consulting, ideally with Big 4 or similar. Why Join Turnkey? Work in a rapidly growing consulting firm, that delivers leading edge technologies and works with high profile clients. Be part of a flexible, supportive, and collaborative team. Enjoy a culture that values diversity, inclusion, and continuous learning. Access to training, certifications, and career development opportunities. Make a real impact in a company that values your ideas and expertise. Application Process We assess every applicant's skills and experience against the requirements of the role and will consider you for either the Senior Engineer or Architect grade, depending on your background and aspirations. Salary Competitive base salary depending on a combination of factors including level of experience and expertise, in addition to an OTE bonus. Benefits Pension: on joining, employees will be automatically enrolled in our workplace pension scheme. Holiday Entitlement: employees receive 25 days per holiday year plus all statutory bank and public holidays in England and Wales. Private Medical Insurance: employees will be enrolled on to the company BUPA healthcare scheme. Insurances: Life Insurance and Critical Illness cover are provided to all employees. Carbon Offset: Employees will be enrolled onto the company carbon offset scheme which is committed to offsetting at least 50% of all employee personal carbon emissions. All Turnkey employees are entitled to £40 worth of carbon credits each year, which can offset 7 tonnes of carbon. Options are available to increase carbon credit amounts which would be treated as a benefit in kind. Location Based in our London office (preferred), with hybrid working.
Birmingham, Milton Keynes, Reading, St Albans Deloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte? It's how we approach the thousands of decisions we make everyday. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most. Connect to your opportunity Summary: The Global ServiceNow Center of Excellence are seeking a highly skilled and experienced ServiceNow Solutions Architect to design innovative solutions on the ServiceNow platform. The ideal candidate will possess a deep understanding of ServiceNow's capabilities, best practices, and integration with other enterprise systems. This role requires a strong technical background, excellent written and verbal communication skills, and the ability to collaborate effectively with cross-functional teams. The successful candidate will be responsible for translating business requirements into technical specifications, leading the design and implementation of complex ServiceNow solutions, and ensuring the ongoing performance and stability of the platform. Responsibilities: Lead the design, development, and implementation of ServiceNow solutions aligned with business needs and strategic objectives. Collaborate with business stakeholders to gather requirements, understand business processes, and translate them into technical specifications. Develop and maintain detailed architectural diagrams, design documents, and technical specifications. Provide technical leadership and guidance to development teams, ensuring adherence to best practices and coding standards. Perform code reviews and ensure the quality and performance of ServiceNow solutions. Integrate ServiceNow with other enterprise systems, using APIs and other integration technologies. Troubleshoot and resolve technical issues related to ServiceNow solutions. Stay current with the latest ServiceNow features, updates, and best practices. Contribute to the development and maintenance of ServiceNow's roadmap and strategy. Mentor and guide junior team members. Participate in the full software development lifecycle (SDLC), including requirements gathering, design, development, testing, deployment, and maintenance. Ensure solutions are scalable, reliable, and maintainable. Adhere to IT governance and security policies. Proactively identify and mitigate potential risks. Contribute to the continuous improvement of ServiceNow processes and procedures. Important: Whilst a deep technical understanding of the platform is required this is not a lead developer role. The candidate should expect to spend the majority of their time in meetings with project teams and business stakeholders, creating design documentation to meet the business objectives and supporting projects through the mandatory governance processes. There will be little hands-on development work outside of the occasional proof-of-concept or analysis work. Connect to your skills and professional experience Required: Proven ServiceNow experience as an architect with deep understanding of ServiceNow architecture, modules, and best practices Certified ServiceNow Administrator (CSA) or equivalent Proven track record leading complex solution designs, including out-of-the-box and custom applications with complex integrations Excellent written and verbal communication, interpersonal, and presentation skills; ability to clearly explain complex technical information to both technical and non-technical audiences Experience with ServiceNow modules such as ITSM, ITBM, CSM, HRSD, and ITOM Experience with API integrations and integration technologies Familiarity with Agile development methodologies Solid understanding of IT and software delivery best practices, including Agile and Waterfall methodologies, IT change and release processes, data security and privacy, and testing best practices Ability to work independently and collaboratively, with strong problem-solving and analytical skills, and proficiency in Word, Excel, Visio, and PowerPoint. Preferred: ServiceNow Developer experience (beneficial but not required; this is not a developer role) Certified Master Architect (CMA) / Certified Technical Architect (CTA) or equivalent Implementation Specialist Certification or Equivalent for two or more products (ITSM, HRSD, GRC, SecOPS, ITOM, ITAM, SPM) Deloitte is an equal opportunities employer, and we welcome applications from all qualified candidates.
Jan 01, 2026
Full time
Birmingham, Milton Keynes, Reading, St Albans Deloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte? It's how we approach the thousands of decisions we make everyday. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most. Connect to your opportunity Summary: The Global ServiceNow Center of Excellence are seeking a highly skilled and experienced ServiceNow Solutions Architect to design innovative solutions on the ServiceNow platform. The ideal candidate will possess a deep understanding of ServiceNow's capabilities, best practices, and integration with other enterprise systems. This role requires a strong technical background, excellent written and verbal communication skills, and the ability to collaborate effectively with cross-functional teams. The successful candidate will be responsible for translating business requirements into technical specifications, leading the design and implementation of complex ServiceNow solutions, and ensuring the ongoing performance and stability of the platform. Responsibilities: Lead the design, development, and implementation of ServiceNow solutions aligned with business needs and strategic objectives. Collaborate with business stakeholders to gather requirements, understand business processes, and translate them into technical specifications. Develop and maintain detailed architectural diagrams, design documents, and technical specifications. Provide technical leadership and guidance to development teams, ensuring adherence to best practices and coding standards. Perform code reviews and ensure the quality and performance of ServiceNow solutions. Integrate ServiceNow with other enterprise systems, using APIs and other integration technologies. Troubleshoot and resolve technical issues related to ServiceNow solutions. Stay current with the latest ServiceNow features, updates, and best practices. Contribute to the development and maintenance of ServiceNow's roadmap and strategy. Mentor and guide junior team members. Participate in the full software development lifecycle (SDLC), including requirements gathering, design, development, testing, deployment, and maintenance. Ensure solutions are scalable, reliable, and maintainable. Adhere to IT governance and security policies. Proactively identify and mitigate potential risks. Contribute to the continuous improvement of ServiceNow processes and procedures. Important: Whilst a deep technical understanding of the platform is required this is not a lead developer role. The candidate should expect to spend the majority of their time in meetings with project teams and business stakeholders, creating design documentation to meet the business objectives and supporting projects through the mandatory governance processes. There will be little hands-on development work outside of the occasional proof-of-concept or analysis work. Connect to your skills and professional experience Required: Proven ServiceNow experience as an architect with deep understanding of ServiceNow architecture, modules, and best practices Certified ServiceNow Administrator (CSA) or equivalent Proven track record leading complex solution designs, including out-of-the-box and custom applications with complex integrations Excellent written and verbal communication, interpersonal, and presentation skills; ability to clearly explain complex technical information to both technical and non-technical audiences Experience with ServiceNow modules such as ITSM, ITBM, CSM, HRSD, and ITOM Experience with API integrations and integration technologies Familiarity with Agile development methodologies Solid understanding of IT and software delivery best practices, including Agile and Waterfall methodologies, IT change and release processes, data security and privacy, and testing best practices Ability to work independently and collaboratively, with strong problem-solving and analytical skills, and proficiency in Word, Excel, Visio, and PowerPoint. Preferred: ServiceNow Developer experience (beneficial but not required; this is not a developer role) Certified Master Architect (CMA) / Certified Technical Architect (CTA) or equivalent Implementation Specialist Certification or Equivalent for two or more products (ITSM, HRSD, GRC, SecOPS, ITOM, ITAM, SPM) Deloitte is an equal opportunities employer, and we welcome applications from all qualified candidates.
