We're looking for a dynamic, articulate and creative individual to support the Change & Transformation Practice Lead in Workday and related people, process and culture change management activities for a global, complex business. They will work across multiple client projects, represent CloudRock at external events and play a key role in building and professionalising our Change Capability - differentiating us in the marketplace. Key Job Responsibilities Client Delivery Design, drive and deliver comprehensive change strategies to support adoption of new processes, technology, organisation and cultural changes Lead the development and implementation of integrated change plans, understanding critical dependencies with workstreams and external programmes Lead Change Management activities to support complex, HR/Finance transformation programmes underpinned by Workday ideally but not essential Provide coaching, education and mentoring to client change teams, building capability and establishing sustainable client change skills Act as an integral and collaborative part of the project team - with time on client site at required at key points in the programme Development of change impact assessments and change dashboards to be used with Executive stakeholders to drive the readiness and adoption agenda Understanding of change network concepts and how to best advise our clients on solutions that will work for their specific needs - roles, sizing, activities etc. Solid understanding of communications required to support complex technology transformations, including comms planning, innovative channels, specific hotspots and effective engagement tactics Solid understanding of learning, training and knowledge strategies - how to effectively plan, resource and develop a learning curriculum based on audience groups and maximising the use of innovative technology Solid understanding of how to scope and shape best of breed solutions to provide an end-to-end change journey, with employee experience at the heart Practice Development Supporting the development of the CloudRock change management industry Point of View and associated methodology, framework and toolkits Working with the wider CloudRock global off-shore / near-shore teams to co-create the Change Toolkit, leveraging appropriate skill-sets Supporting the on-going development of the CloudRock change capability - for the change teams, for future change graduate cohorts and the wider team to increase understanding of our offering, services and capabilities Business Development Supporting development of the change management go-to-market strategy and sales proposition - including pitch decks, demos, Partner and client briefings Embedding change and adoption deliverables / activities throughout the CloudRock end-to-end programme methodology Proactively participate in sales processes, through supporting RFP responses and getting involved in Phase 0 projects The Ideal Candidate 8+ years of technology enabled change management experience including at large-scale, global organisations and major transformations Versatility - can work across the full lifecycle of a technology programme and range from being strategic to hands-on when needed Knowledge of latest technologies to support delivery of change management - MENTI, MIRO, PowerBI, LMS, ServiceNow End to end transformation experience - HR / Finance / Supply Chain / Target Operating Model / Shared Services / GBS etc. Business development experience - working on client proposals, bids and pitches Experience of designing, building and utilising Change Frameworks and toolkits Exceptional consulting, communication and presentation skills Ability to design, lead and facilitate engaging in-person and virtual workshops Ability to establish and maintain strong relationships, working at all levels within an organisation Problem solving and root-cause identification skills Flexible and adaptable; able to work in ambiguous situations Resilient and tenacious with a propensity to persevere Must be a team player and able to work collaboratively with and through others Familiarity with project managementapproaches, tools and phases of the project lifecycle We OfferYou: A great environment to learn, develop and be successful in what you do Opportunity to support our work with some of the World's most recognisable brands Competitive package and hybrid work model Travel opportunities for key events Career growth opportunities (as we're growing rapidly!) About CloudRock CloudRock is a leading digital transformation consultancy, headquartered in the UK, with offices in India, US, Portugal & Australia. We have an outstanding reputation within the ERP ecosystem and have some of the best consultants sector. We offer you a competitive total rewards package, continuing education & training (including Certified training), and tremendous potential with a growing worldwide organization. CloudRock provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, colour, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable country, national, federal, state or local law. CloudRock is committed to a diverse workforce. DISCLAIMER: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of CloudRock business units. Be a CloudRocker - Whether you're an experienced professional or just starting your journey, CloudRock is a place where your ideas are heard, your contributions are celebrated, and your potential is limitless. Ready to be part of something extraordinary? Explore opportunities with CloudRock and help us build a better, brighter future - together. About Us Our work experience is the perfect mix of what makes CloudRock unique: our vibrant culture, our core values, our global team connections, our commitment to sustainability, and our recognition of every CloudRocker's contributions. But most importantly, it's about our people. Courage at our core drives us to embrace challenges and deliver bold solutions. We thrive on being better together, knowing collaboration and inclusivity are the foundation of our success. We believe in fostering happy people and positive outcomes, ensuring that our culture prioritises well-being and balance, empowering everyone to do their best work. With a shared passion to inspire transformation, our team helps customers achieve meaningful change while contributing to our communities and the planet. And in everything we do, we uphold integrity, honouring our commitments with trust, humility, and transparency. CloudRockers embody these values every day. They make decisions with the team's success in mind, embrace collaboration, and are passionate about creating positive impacts for our customers, our communities, and the world. This spirit is what powers our success and makes CloudRock not just a great place to work-but a team you'll be proud to call your own. Together, we're .
Jul 05, 2025
Full time
We're looking for a dynamic, articulate and creative individual to support the Change & Transformation Practice Lead in Workday and related people, process and culture change management activities for a global, complex business. They will work across multiple client projects, represent CloudRock at external events and play a key role in building and professionalising our Change Capability - differentiating us in the marketplace. Key Job Responsibilities Client Delivery Design, drive and deliver comprehensive change strategies to support adoption of new processes, technology, organisation and cultural changes Lead the development and implementation of integrated change plans, understanding critical dependencies with workstreams and external programmes Lead Change Management activities to support complex, HR/Finance transformation programmes underpinned by Workday ideally but not essential Provide coaching, education and mentoring to client change teams, building capability and establishing sustainable client change skills Act as an integral and collaborative part of the project team - with time on client site at required at key points in the programme Development of change impact assessments and change dashboards to be used with Executive stakeholders to drive the readiness and adoption agenda Understanding of change network concepts and how to best advise our clients on solutions that will work for their specific needs - roles, sizing, activities etc. Solid understanding of communications required to support complex technology transformations, including comms planning, innovative channels, specific hotspots and effective engagement tactics Solid understanding of learning, training and knowledge strategies - how to effectively plan, resource and develop a learning curriculum based on audience groups and maximising the use of innovative technology Solid understanding of how to scope and shape best of breed solutions to provide an end-to-end change journey, with employee experience at the heart Practice Development Supporting the development of the CloudRock change management industry Point of View and associated methodology, framework and toolkits Working with the wider CloudRock global off-shore / near-shore teams to co-create the Change Toolkit, leveraging appropriate skill-sets Supporting the on-going development of the CloudRock change capability - for the change teams, for future change graduate cohorts and the wider team to increase understanding of our offering, services and capabilities Business Development Supporting development of the change management go-to-market strategy and sales proposition - including pitch decks, demos, Partner and client briefings Embedding change and adoption deliverables / activities throughout the CloudRock end-to-end programme methodology Proactively participate in sales processes, through supporting RFP responses and getting involved in Phase 0 projects The Ideal Candidate 8+ years of technology enabled change management experience including at large-scale, global organisations and major transformations Versatility - can work across the full lifecycle of a technology programme and range from being strategic to hands-on when needed Knowledge of latest technologies to support delivery of change management - MENTI, MIRO, PowerBI, LMS, ServiceNow End to end transformation experience - HR / Finance / Supply Chain / Target Operating Model / Shared Services / GBS etc. Business development experience - working on client proposals, bids and pitches Experience of designing, building and utilising Change Frameworks and toolkits Exceptional consulting, communication and presentation skills Ability to design, lead and facilitate engaging in-person and virtual workshops Ability to establish and maintain strong relationships, working at all levels within an organisation Problem solving and root-cause identification skills Flexible and adaptable; able to work in ambiguous situations Resilient and tenacious with a propensity to persevere Must be a team player and able to work collaboratively with and through others Familiarity with project managementapproaches, tools and phases of the project lifecycle We OfferYou: A great environment to learn, develop and be successful in what you do Opportunity to support our work with some of the World's most recognisable brands Competitive package and hybrid work model Travel opportunities for key events Career growth opportunities (as we're growing rapidly!) About CloudRock CloudRock is a leading digital transformation consultancy, headquartered in the UK, with offices in India, US, Portugal & Australia. We have an outstanding reputation within the ERP ecosystem and have some of the best consultants sector. We offer you a competitive total rewards package, continuing education & training (including Certified training), and tremendous potential with a growing worldwide organization. CloudRock provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, colour, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable country, national, federal, state or local law. CloudRock is committed to a diverse workforce. DISCLAIMER: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of CloudRock business units. Be a CloudRocker - Whether you're an experienced professional or just starting your journey, CloudRock is a place where your ideas are heard, your contributions are celebrated, and your potential is limitless. Ready to be part of something extraordinary? Explore opportunities with CloudRock and help us build a better, brighter future - together. About Us Our work experience is the perfect mix of what makes CloudRock unique: our vibrant culture, our core values, our global team connections, our commitment to sustainability, and our recognition of every CloudRocker's contributions. But most importantly, it's about our people. Courage at our core drives us to embrace challenges and deliver bold solutions. We thrive on being better together, knowing collaboration and inclusivity are the foundation of our success. We believe in fostering happy people and positive outcomes, ensuring that our culture prioritises well-being and balance, empowering everyone to do their best work. With a shared passion to inspire transformation, our team helps customers achieve meaningful change while contributing to our communities and the planet. And in everything we do, we uphold integrity, honouring our commitments with trust, humility, and transparency. CloudRockers embody these values every day. They make decisions with the team's success in mind, embrace collaboration, and are passionate about creating positive impacts for our customers, our communities, and the world. This spirit is what powers our success and makes CloudRock not just a great place to work-but a team you'll be proud to call your own. Together, we're .
Job Description: ServiceNOW Principal Sales Professional Location: Remote within the UK Salary: Dependent on Experience DXC and ServiceNow have a 15-year historical relationship, working together to serve our customers better. DXC is one of only 7 ServiceNow partners to hold Global Elite Partner Status. DXC has delivered more than 7,000 implementations and has over 1,400 certified ServiceNow specialists. DXC's personnel consist of highly trained professionals qualified and knowledgeable in their specific areas of expertise. DXC ServiceNow Practice build, sell and deliver solutions that are based on ServiceNow products (ITSM, ITOM, ITBM, SAM, SecOps, IRM, CSM, HRSD and Business Apps). Our portfolio encompasses, solution design and customer best fit, and implementation of the solution (Professional Services) and its long-term management (Managed Services and Centres of excellence). We are growing our European Sales team and have an opportunity for an experienced Senior Sales Professional to join our ServiceNow team. We are a High-Performance sales organization, which is thriving from working with our customers - often Industry Leaders - solving complex business challenges and positioning solutions in your focus area together with our skilled Presales and Solutioning organizations. The ServiceNow SME will be part of a growing ServiceNow focused sales team responsible for working alongside account teams and sales professional developing pipeline and delivering technical excellence to support to the progression of an opportunity. They will be responsible for building a strong relationship with DXC's Account teams and their clients across EMEA and supporting these teams the sale of DXC's ServiceNow related services. These services will comprise of anything within the ServiceNow technology, applications, and consulting portfolios. Being part of DXC's ServiceNow Practice they will need to coordinate and work closely with DXC Strategic Partners to achieve success and manage interactions with our existing clients. Deep knowledge of the ServiceNow market, ServiceNow technology, ServiceNow consulting and ServiceNow ecosystem will all be critical for success in the role. Responsibilities: Develop ServiceNow sales pipeline to increase company's market share in offering area. Use expertise in ServiceNow Modernisation, ServiceNow optimisation and ServiceNow Cloud to Customer adoption models to seek out new client opportunities and expand opportunities with existing clients to build pipeline and support pursuits working directly with clients and sales teams within DXC EMEA. Collaborate and build strong relationships with DXC Account Teams like Account Executives and Technical Solutions Consultants, and DXC's Partner Sales Teams to ensure proper engagement with these teams and customers. Accountable for developing and supporting the progression of pipeline. Support the development and delivery of the regional and global ServiceNow sales plan. Participate in forecasting process to provide visibility to leadership of sales pipeline status and potential to achieve target bookings, as well as upside and downside risks to achieving target bookings. Support pursuit team in developing and substantiating a winning value proposition that meets the needs of the customer, including analyzing critical business drivers and risks. This includes input into EOI "Expression of Interests, RFI "Requests for information", RFP "Requests for Proposal", etc. Manage opportunity qualification and risk assessment. Responsible for validating/endorsing the technical solution for the deal. Works with delivery to assure that solution design can be properly delivered. Develop deal timeline and ensures that pursuit team meets deal milestones and deadlines Proactively manage all ServiceNow resource requirements in the early stages of pursuit. Become an integral part of a well-respected, professional, and fun team within DXC Requirements: Excellent technical knowledge in the area ServiceNow and ServiceNow Modernisation (Application Transformation, Journey to Cloud). Knowledge of ServiceNow Applications and Products, and exposure to ServiceNow's licensing models, as well as an understanding of ServiceNow's Consulting business and how it can fit into a partner relationship. Experience of ServiceNow and being an ex-ServiceNow employee highly advantageous. Highly developed consultative approach, solution development and business development skills with an ability to consult with CXO's of global companies. Offering Vertical experience or Industry Vertical experience - advantage. Relevant experience in supporting and developing deals from $200k to $5 million contracted revenues in the field of ServiceNow. Experience in developing offerings and ServiceNow Modernisation solutions. Highly trusted individual who maintains and expects high standards for self and team. Able to work across multi-functions/multi-individuals to achieve desired results. Unique and comprehensive ServiceNow services industry knowledge in multiple key industry IT domains both internal and external to DXC. Capable of working with clients to develop their high-level ServiceNow strategy and roadmap. Capable of supporting a dialogue about value exchange for pricing innovation where DXC is not the low-cost provider. Proactively supporting small but significant consulting/discovery assignments that shapes RFP's before they are issued, reducing risk for clients, and increasing probability of success for DXC. Capability to gain and build in-depth knowledge about the customer's business, strategy and challenges related to ServiceNow. Knows DXC 's ServiceNow portfolio and how to integrate different solutions (via DXC or Partners) to create unique and innovative solutions for the customer. Credible board level transformation advisor. Familiarity with program & project management methodologies. (Please note - ServiceNOW knowledge desirable but not essential) What we offer: You will be joining one of the leading ServiceNow partners who strive to maintain the highest levels of attainment in ServiceNow. As such you will receive regular training and development opportunities and ability to achieve certifications to aid your personal development. You will be joining a supportive and friendly team of consultants who share ideas, knowledge and creativity to ensure everyone succeeds in the provision of high quality, leading edge ServiceNow solutions. We provide a comprehensive Flex benefits scheme including Pension, Life Insurance, Health insurance, travel insurance, store vouchers/discounts, 25 days holiday and options to increase holiday and select benefits appropriate to you. At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.More information on employment scams is available here .
Jul 04, 2025
Full time
Job Description: ServiceNOW Principal Sales Professional Location: Remote within the UK Salary: Dependent on Experience DXC and ServiceNow have a 15-year historical relationship, working together to serve our customers better. DXC is one of only 7 ServiceNow partners to hold Global Elite Partner Status. DXC has delivered more than 7,000 implementations and has over 1,400 certified ServiceNow specialists. DXC's personnel consist of highly trained professionals qualified and knowledgeable in their specific areas of expertise. DXC ServiceNow Practice build, sell and deliver solutions that are based on ServiceNow products (ITSM, ITOM, ITBM, SAM, SecOps, IRM, CSM, HRSD and Business Apps). Our portfolio encompasses, solution design and customer best fit, and implementation of the solution (Professional Services) and its long-term management (Managed Services and Centres of excellence). We are growing our European Sales team and have an opportunity for an experienced Senior Sales Professional to join our ServiceNow team. We are a High-Performance sales organization, which is thriving from working with our customers - often Industry Leaders - solving complex business challenges and positioning solutions in your focus area together with our skilled Presales and Solutioning organizations. The ServiceNow SME will be part of a growing ServiceNow focused sales team responsible for working alongside account teams and sales professional developing pipeline and delivering technical excellence to support to the progression of an opportunity. They will be responsible for building a strong relationship with DXC's Account teams and their clients across EMEA and supporting these teams the sale of DXC's ServiceNow related services. These services will comprise of anything within the ServiceNow technology, applications, and consulting portfolios. Being part of DXC's ServiceNow Practice they will need to coordinate and work closely with DXC Strategic Partners to achieve success and manage interactions with our existing clients. Deep knowledge of the ServiceNow market, ServiceNow technology, ServiceNow consulting and ServiceNow ecosystem will all be critical for success in the role. Responsibilities: Develop ServiceNow sales pipeline to increase company's market share in offering area. Use expertise in ServiceNow Modernisation, ServiceNow optimisation and ServiceNow Cloud to Customer adoption models to seek out new client opportunities and expand opportunities with existing clients to build pipeline and support pursuits working directly with clients and sales teams within DXC EMEA. Collaborate and build strong relationships with DXC Account Teams like Account Executives and Technical Solutions Consultants, and DXC's Partner Sales Teams to ensure proper engagement with these teams and customers. Accountable for developing and supporting the progression of pipeline. Support the development and delivery of the regional and global ServiceNow sales plan. Participate in forecasting process to provide visibility to leadership of sales pipeline status and potential to achieve target bookings, as well as upside and downside risks to achieving target bookings. Support pursuit team in developing and substantiating a winning value proposition that meets the needs of the customer, including analyzing critical business drivers and risks. This includes input into EOI "Expression of Interests, RFI "Requests for information", RFP "Requests for Proposal", etc. Manage opportunity qualification and risk assessment. Responsible for validating/endorsing the technical solution for the deal. Works with delivery to assure that solution design can be properly delivered. Develop deal timeline and ensures that pursuit team meets deal milestones and deadlines Proactively manage all ServiceNow resource requirements in the early stages of pursuit. Become an integral part of a well-respected, professional, and fun team within DXC Requirements: Excellent technical knowledge in the area ServiceNow and ServiceNow Modernisation (Application Transformation, Journey to Cloud). Knowledge of ServiceNow Applications and Products, and exposure to ServiceNow's licensing models, as well as an understanding of ServiceNow's Consulting business and how it can fit into a partner relationship. Experience of ServiceNow and being an ex-ServiceNow employee highly advantageous. Highly developed consultative approach, solution development and business development skills with an ability to consult with CXO's of global companies. Offering Vertical experience or Industry Vertical experience - advantage. Relevant experience in supporting and developing deals from $200k to $5 million contracted revenues in the field of ServiceNow. Experience in developing offerings and ServiceNow Modernisation solutions. Highly trusted individual who maintains and expects high standards for self and team. Able to work across multi-functions/multi-individuals to achieve desired results. Unique and comprehensive ServiceNow services industry knowledge in multiple key industry IT domains both internal and external to DXC. Capable of working with clients to develop their high-level ServiceNow strategy and roadmap. Capable of supporting a dialogue about value exchange for pricing innovation where DXC is not the low-cost provider. Proactively supporting small but significant consulting/discovery assignments that shapes RFP's before they are issued, reducing risk for clients, and increasing probability of success for DXC. Capability to gain and build in-depth knowledge about the customer's business, strategy and challenges related to ServiceNow. Knows DXC 's ServiceNow portfolio and how to integrate different solutions (via DXC or Partners) to create unique and innovative solutions for the customer. Credible board level transformation advisor. Familiarity with program & project management methodologies. (Please note - ServiceNOW knowledge desirable but not essential) What we offer: You will be joining one of the leading ServiceNow partners who strive to maintain the highest levels of attainment in ServiceNow. As such you will receive regular training and development opportunities and ability to achieve certifications to aid your personal development. You will be joining a supportive and friendly team of consultants who share ideas, knowledge and creativity to ensure everyone succeeds in the provision of high quality, leading edge ServiceNow solutions. We provide a comprehensive Flex benefits scheme including Pension, Life Insurance, Health insurance, travel insurance, store vouchers/discounts, 25 days holiday and options to increase holiday and select benefits appropriate to you. At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.More information on employment scams is available here .
As a Senior Consultant - SAM/ServiceNowat Livingstone, you will leverage your advanced expertise in Software Asset Management and ServiceNow SAM Pro implementation to lead and deliver complex projects for our enterprise clients. You will be a trusted advisor, capable of managing intricate workstreams with minimal oversight, and effectively communicating with both management and technical stakeholders. Your role extends beyond client delivery, encompassing internal contributions to process improvement, methodology development, and team mentorship. What you'll be doing: Lead the implementation and delivery of operational SAM services on the ServiceNow platform, ensuring optimal performance and efficiency. Manage audit defense engagements across various software publishers Possess a comprehensive understanding of SAM processes and their integration within broader business operations. SAM Maturity - understanding of Assessment process and implementation of improvements. Successfully deliverprojects and deliverables to meet all SOW specifications Conduct scoping assessments and develop detailed delivery schedules for client engagements. Provide expert guidance to senior client stakeholders on SAM process optimization, maturity advancement, and vendor licensing strategies. Manage the creation and end-to-end delivery of Tier 1 and complex Tier 2 vendor Effective License Positions (ELPs). You'll also: Create and deliver impactful presentations for senior-level audiences. Serve as the primary point of contact for complex license scenarios and technical design projects. Develop risk remediation and opportunity realization plans aligned with client business strategies. Here's what we're looking for: 5+ years of consulting experience within the Software Asset Management industry/sector. Proven experience in ServiceNow SAM Pro implementation and operations. Expertise in leading audit defense engagements for various software publishers. Experience working with at least one Tier 1 vendor (Oracle, SAP, Microsoft, IBM). Proven track record of delivering end-to-end Effective License Position (ELP) projects. Experience conducting SAM process and maturity assessments. Strong ability to deliver presentations to senior-level audiences. Excellent organizational skills with a focus on efficiency and accuracy. Sound understanding of commercial principles and business drivers. Extensive experience consulting with senior-level stakeholders. Strong interpersonal skills with a focus on building effective and lasting relationships. Our behaviours and values we like to see at Livingstone: We Commit We Inspire We offer competitive pay, 25 days holiday (rising to 27), 2 volunteering days, 1 personal day, plus bank holidays. We also provide a substantial benefits package which includes a company-matched pension, private medical insurance, enhanced parental leave, and more. About Livingstone At Livingstone, we're united by one goal: making sure your business makes every license count. We combine intelligent data with world-class expertise to help Fortune 500 enterprises and government organizations minimize risk and maximize commercial reward - from procurement to renewal, and every day in between. Find out more about us here: Livingstone is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the customers and end-users we serve, creating a culture of belonging and providing an equal employment opportunity regardless of race, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, marital status, pregnancy or related condition, expecting or parents-to-be, consistent with legal requirements or any other basis protected by law
Jul 04, 2025
Full time
As a Senior Consultant - SAM/ServiceNowat Livingstone, you will leverage your advanced expertise in Software Asset Management and ServiceNow SAM Pro implementation to lead and deliver complex projects for our enterprise clients. You will be a trusted advisor, capable of managing intricate workstreams with minimal oversight, and effectively communicating with both management and technical stakeholders. Your role extends beyond client delivery, encompassing internal contributions to process improvement, methodology development, and team mentorship. What you'll be doing: Lead the implementation and delivery of operational SAM services on the ServiceNow platform, ensuring optimal performance and efficiency. Manage audit defense engagements across various software publishers Possess a comprehensive understanding of SAM processes and their integration within broader business operations. SAM Maturity - understanding of Assessment process and implementation of improvements. Successfully deliverprojects and deliverables to meet all SOW specifications Conduct scoping assessments and develop detailed delivery schedules for client engagements. Provide expert guidance to senior client stakeholders on SAM process optimization, maturity advancement, and vendor licensing strategies. Manage the creation and end-to-end delivery of Tier 1 and complex Tier 2 vendor Effective License Positions (ELPs). You'll also: Create and deliver impactful presentations for senior-level audiences. Serve as the primary point of contact for complex license scenarios and technical design projects. Develop risk remediation and opportunity realization plans aligned with client business strategies. Here's what we're looking for: 5+ years of consulting experience within the Software Asset Management industry/sector. Proven experience in ServiceNow SAM Pro implementation and operations. Expertise in leading audit defense engagements for various software publishers. Experience working with at least one Tier 1 vendor (Oracle, SAP, Microsoft, IBM). Proven track record of delivering end-to-end Effective License Position (ELP) projects. Experience conducting SAM process and maturity assessments. Strong ability to deliver presentations to senior-level audiences. Excellent organizational skills with a focus on efficiency and accuracy. Sound understanding of commercial principles and business drivers. Extensive experience consulting with senior-level stakeholders. Strong interpersonal skills with a focus on building effective and lasting relationships. Our behaviours and values we like to see at Livingstone: We Commit We Inspire We offer competitive pay, 25 days holiday (rising to 27), 2 volunteering days, 1 personal day, plus bank holidays. We also provide a substantial benefits package which includes a company-matched pension, private medical insurance, enhanced parental leave, and more. About Livingstone At Livingstone, we're united by one goal: making sure your business makes every license count. We combine intelligent data with world-class expertise to help Fortune 500 enterprises and government organizations minimize risk and maximize commercial reward - from procurement to renewal, and every day in between. Find out more about us here: Livingstone is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the customers and end-users we serve, creating a culture of belonging and providing an equal employment opportunity regardless of race, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, marital status, pregnancy or related condition, expecting or parents-to-be, consistent with legal requirements or any other basis protected by law
Are you passionate about activating transformation and delivering business outcomes? Do you look for opportunities to help businesses realise the benefits of implementing new technology by enabling people to use them well. Do you want to work in an organisation that is leading the move to Future of Work? If so, Deloitte's Organisation Workforce transformation practice (part of the wider Human Capital offering) is currently recruiting for exceptional talent, who are experienced change management for technology implementation and feel their industry and technical skills could help us grow, develop our capabilities and better serve society. You will have the opportunity to work across a range of client projects, building your skills and experience on the job, drawing on our market leading methods, global assets and tools supported by our world class professional development approach. Having a positive social impact is at the heart of what we do. We are looking for people who share these values, as well as a passion for positive change. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte?It'show we approach the thousands of decisions we make everyday. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, whereverwe arein the world, we lead the way , serve with integrity , take care of each other , fosterinclusion , and collaborate for measurable impact . These five shared values lead every decision wemake and action we take, guiding us to deliver impact how and where it mattersmost . Connect to your opportunity Within the role you will have responsibility for bringing your industry knowledge, change management, technology platform and functional transformation expertise along with broader consulting skills to: Helping clients to realise the benefits of implementing new technology by enabling a great employee experience and allowing people to adopt the new ways of working quickly and successfully Help clients solve complex issues by performing analysis, providing recommendations and utilising a combination of experience, industry knowledge, tools and technology Work with a range of stakeholders both internally within Deloitte and in client organisations Support business development by contributing to new business proposals Contribute to internal practice development by participating in proposition, methodology and point of view development activities and supporting knowledge capture and sharing Deliver components of end-to-end Change Architecture activity in a variety of technology enabled programme (e.g. Oracle, Salesforce, SAP, ServiceNow, Workday) Connect to your skills and professional experience Overall, your experience should include contribution to large scale organisation transformation programmes, using traditional and/or agile methodologies with a "technology enabled" focus (e.g. Oracle, Salesforce, SAP, ServiceNow, Workday, digital adoption platforms) Experience of working on functional transformation projects (Finance, HR, Sales, IT) Experience of working on projects ideally in a consulting organisation, or in an internal consultant role for Private sector clients Innovative mindset and keen interest in newest thinking around transformation, change management and technology disrupters Experience of working in multi-disciplinary teams and fast-paced project environments and demonstrate personal resilience Ability to develop and manage client/stakeholder relationships at all levels in an organisation Ability to lead through change; planning and delivering change to activate large scale business transformation at pace Technology Platform Accreditations would be desirable (e.g. Oracle, Salesforce, SAP, ServiceNow, Workday). Connect to your business - Technology and Transformation Distinctive thinking, deep expertise, innovation and collaborative working. That's what connects us. That's what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters. Human Capital People are what powers enterprise. That's why we need to focus on the human experience in an ever-changing, digital world. We help clients utilise technology to support their workforce, organisation, and HR Transformations. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request. Connect with your colleagues "The great culture, flexibility, and range of experiences that Deloitte offers is what sets this firm apart. In Human Capital, Deloitte is far ahead of any of our immediate competitors." - Sophia, Technology and Transformation Our hybrid working policy You'll be based in London with hybrid working. At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role. Our commitment to you Making an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before. We want you. The true you. Your own strengths, perspective and personality. So we're nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we'll take your wellbeing seriously, too. Because it's only when you're comfortable and at your best that you can make the kind of impact you, and we, live for. Your expertise is our capability, so we'll make sure it never stops growing. Whether it's from the complex work you do, or the people you collaborate with, you'll learn every day. Through world-class development, you'll gain invaluable technical and personal skills. Whatever your level, you'll learn how to lead. Connect to your next step A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you'll experience a purpose you can believe in and an impact you can see. You'll be free to bring your true self to work every day. And you'll never stop growing, whatever your level. Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers
Jul 04, 2025
Full time
Are you passionate about activating transformation and delivering business outcomes? Do you look for opportunities to help businesses realise the benefits of implementing new technology by enabling people to use them well. Do you want to work in an organisation that is leading the move to Future of Work? If so, Deloitte's Organisation Workforce transformation practice (part of the wider Human Capital offering) is currently recruiting for exceptional talent, who are experienced change management for technology implementation and feel their industry and technical skills could help us grow, develop our capabilities and better serve society. You will have the opportunity to work across a range of client projects, building your skills and experience on the job, drawing on our market leading methods, global assets and tools supported by our world class professional development approach. Having a positive social impact is at the heart of what we do. We are looking for people who share these values, as well as a passion for positive change. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte?It'show we approach the thousands of decisions we make everyday. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, whereverwe arein the world, we lead the way , serve with integrity , take care of each other , fosterinclusion , and collaborate for measurable impact . These five shared values lead every decision wemake and action we take, guiding us to deliver impact how and where it mattersmost . Connect to your opportunity Within the role you will have responsibility for bringing your industry knowledge, change management, technology platform and functional transformation expertise along with broader consulting skills to: Helping clients to realise the benefits of implementing new technology by enabling a great employee experience and allowing people to adopt the new ways of working quickly and successfully Help clients solve complex issues by performing analysis, providing recommendations and utilising a combination of experience, industry knowledge, tools and technology Work with a range of stakeholders both internally within Deloitte and in client organisations Support business development by contributing to new business proposals Contribute to internal practice development by participating in proposition, methodology and point of view development activities and supporting knowledge capture and sharing Deliver components of end-to-end Change Architecture activity in a variety of technology enabled programme (e.g. Oracle, Salesforce, SAP, ServiceNow, Workday) Connect to your skills and professional experience Overall, your experience should include contribution to large scale organisation transformation programmes, using traditional and/or agile methodologies with a "technology enabled" focus (e.g. Oracle, Salesforce, SAP, ServiceNow, Workday, digital adoption platforms) Experience of working on functional transformation projects (Finance, HR, Sales, IT) Experience of working on projects ideally in a consulting organisation, or in an internal consultant role for Private sector clients Innovative mindset and keen interest in newest thinking around transformation, change management and technology disrupters Experience of working in multi-disciplinary teams and fast-paced project environments and demonstrate personal resilience Ability to develop and manage client/stakeholder relationships at all levels in an organisation Ability to lead through change; planning and delivering change to activate large scale business transformation at pace Technology Platform Accreditations would be desirable (e.g. Oracle, Salesforce, SAP, ServiceNow, Workday). Connect to your business - Technology and Transformation Distinctive thinking, deep expertise, innovation and collaborative working. That's what connects us. That's what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters. Human Capital People are what powers enterprise. That's why we need to focus on the human experience in an ever-changing, digital world. We help clients utilise technology to support their workforce, organisation, and HR Transformations. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request. Connect with your colleagues "The great culture, flexibility, and range of experiences that Deloitte offers is what sets this firm apart. In Human Capital, Deloitte is far ahead of any of our immediate competitors." - Sophia, Technology and Transformation Our hybrid working policy You'll be based in London with hybrid working. At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role. Our commitment to you Making an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before. We want you. The true you. Your own strengths, perspective and personality. So we're nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we'll take your wellbeing seriously, too. Because it's only when you're comfortable and at your best that you can make the kind of impact you, and we, live for. Your expertise is our capability, so we'll make sure it never stops growing. Whether it's from the complex work you do, or the people you collaborate with, you'll learn every day. Through world-class development, you'll gain invaluable technical and personal skills. Whatever your level, you'll learn how to lead. Connect to your next step A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you'll experience a purpose you can believe in and an impact you can see. You'll be free to bring your true self to work every day. And you'll never stop growing, whatever your level. Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers
Management Consultant Manager - Strategy Management Consultant Manager - Strategy Location: London A total cash package of up to £110,000 comprising of a base salary of £82,005 We are a dynamic consulting firm, focused on delivering sustainable change. We make sure our clients succeed in their long-term goals by helping them turn their strategy into action through exceptional delivery and establishing a culture of change. We are a transformation consultancy, meaning we work with clients on projects to deliver change and improvement, such as in the way they operate, the services they provide or how they manage their people. We deliver real impact through our projects and our clients like who we are and how we work. We pride ourselves in being proactive, collaborative and straightforward team players, with focus on being successful together. We move fast as a team, and honesty and integrity are key to this. You will be part of a supportive and high-performing team that looks after each other, has fun and celebrates success together. You can be assured of exciting opportunities on varied projects that will stretch you and equip you with skills, experience and knowledge to help organisations respond to turbulence and improve. What are we looking for? Potential is what excites us so we are keen to hear from people who want to harness their experience within an organisation that will invest in their professional development from day one. This isn't just about technical skills, it's about mindset: adaptability, resilience and leadership to name just a few. It is important that you can contribute to business development as well as lead delivery teams. In addition, we will expect you to motivate and develop junior members of the Moorhouse team and play an active role in supporting the career development of a small group of colleagues. You will also be expected to contribute to a culture of sustainability and embrace Moorhouse's social responsibility by integrating responsible practices and upholding ethical standards and awareness in everyday work. Essential skills Technical skills: A strong track record of strategy development for major organisations either at the corporate or functional level Conducting qualitative and quantitative analysis of organisations, identifying pain points and their root causes Creating practical strategies that clearly link ambition to actionable steps Thinking innovatively about new approaches and services that clients may need, going beyond the framework to create tailored solutions An understanding of business strategy theory and its application An understanding of how to break down complex messages and models in an engaging way which brings people on the journey Cross-sector experience is valuable, but we are open to exploring candidates with specific sector experience Business acumen: A strong sales track record is essential and a network of relevant relationships is preferred Proposal development - developing a client problem brief into a detailed approach ready to pitch Client management - building and nurturing strong relationships based on trust and respect Leadership: 6 - 8 years consulting experience whether this is from a big consulting firm, boutique consultancy, or experience gained delivering transformational change in industry A passion for creating the right environment for others. Our collaborative and fun culture is truly important to us. A keen interest in playing a senior role within the Strategy & Customer Service Line team. This will include supporting the development of compelling market propositions Experience The successful candidates must be able to evidence: 6 - 8 years' consulting experience, from a big consulting firm, boutique consultancy or experience gained in working directly with Financial Services institutions, including Insurance, Banking, Payments, Asset & Wealth Management or Fintech A successful track record of delivering complex digital transformation programmes, including delivering AI and business change projects and knowledge of large-scale delivery technologies (such as Salesforce, ServiceNow, workflow, prototyping software) Experience in having assessed and designed target operating models analysing challenges across four key dimensions: Governance, People, Process, Technology Excellent knowledge of industry trends and the value chain in Financial Services sub-sectors (Insurance, Banking, Payments, Asset & Wealth Management or Fintech) including new technologies; and the ability to translate market insight into thought leadership and value propositions Strong stakeholder management skills and excellent ability to facilitate and lead senior client conversations; A passion for building and nurturing strong relationships, both with clients and colleagues in a highly collaborative environment Demonstrates agility, intellectual curiosity, and the ability to manage multiple priorities in a fast-paced, dynamic environment A proven track record of commercial acumen and business development - including, understanding the problem statement, articulating an approach to solve client issues, translating into a clear articulated written proposal including large-scale framework RFPs and experience of pitching to clients Ability to lead and generate sales and BD opportunities through developing strong relationships with clients A people-led focus, growth mindset, and experience of having developed and grown teams around you successfully Demonstrable experience in leading and developing a team of project resources in a complex, matrix-managed environment, driving clear benefits/outcomes to clients Contribute to a culture of sustainability and embrace Moorhouse's social responsibility by integrating responsible practices and upholding ethical standards and awareness in everyday work Benefits package we offer at Moorhouse: A total cash package of up to £110,000 comprising of a base salary of £82,005 and a combination of personal and company bonuses that are paid every six months 25 days annual leave increasing by one day for every full year of service to a maximum of 30 days with the option to buy or sell up to five days of annual leave per year Life Assurance, Private Medical Insurance, Group Personal Pension Scheme and a range of discounted lifestyle and well-being benefits through Perkbox A culture where you will not need to compete with others because of promotion quotas or the typical distribution curves that govern performance management in other organisations. We recognise and reward performance consistently and transparently across the firm so that everyone knows where they stand. We offer flexible working arrangements with our offices near Liverpool Street although you can expect to spend some time as part of a team on client site. That's where the magic really happens! Moorhouse is proud to be an equal opportunities employer, and our values underpin a working environment that is inclusive for all those who work for us. We encourage people to bring their whole selves to work, contribute ideas, take the initiative and be responsible for their impact on others internally and externally.
Jul 03, 2025
Full time
Management Consultant Manager - Strategy Management Consultant Manager - Strategy Location: London A total cash package of up to £110,000 comprising of a base salary of £82,005 We are a dynamic consulting firm, focused on delivering sustainable change. We make sure our clients succeed in their long-term goals by helping them turn their strategy into action through exceptional delivery and establishing a culture of change. We are a transformation consultancy, meaning we work with clients on projects to deliver change and improvement, such as in the way they operate, the services they provide or how they manage their people. We deliver real impact through our projects and our clients like who we are and how we work. We pride ourselves in being proactive, collaborative and straightforward team players, with focus on being successful together. We move fast as a team, and honesty and integrity are key to this. You will be part of a supportive and high-performing team that looks after each other, has fun and celebrates success together. You can be assured of exciting opportunities on varied projects that will stretch you and equip you with skills, experience and knowledge to help organisations respond to turbulence and improve. What are we looking for? Potential is what excites us so we are keen to hear from people who want to harness their experience within an organisation that will invest in their professional development from day one. This isn't just about technical skills, it's about mindset: adaptability, resilience and leadership to name just a few. It is important that you can contribute to business development as well as lead delivery teams. In addition, we will expect you to motivate and develop junior members of the Moorhouse team and play an active role in supporting the career development of a small group of colleagues. You will also be expected to contribute to a culture of sustainability and embrace Moorhouse's social responsibility by integrating responsible practices and upholding ethical standards and awareness in everyday work. Essential skills Technical skills: A strong track record of strategy development for major organisations either at the corporate or functional level Conducting qualitative and quantitative analysis of organisations, identifying pain points and their root causes Creating practical strategies that clearly link ambition to actionable steps Thinking innovatively about new approaches and services that clients may need, going beyond the framework to create tailored solutions An understanding of business strategy theory and its application An understanding of how to break down complex messages and models in an engaging way which brings people on the journey Cross-sector experience is valuable, but we are open to exploring candidates with specific sector experience Business acumen: A strong sales track record is essential and a network of relevant relationships is preferred Proposal development - developing a client problem brief into a detailed approach ready to pitch Client management - building and nurturing strong relationships based on trust and respect Leadership: 6 - 8 years consulting experience whether this is from a big consulting firm, boutique consultancy, or experience gained delivering transformational change in industry A passion for creating the right environment for others. Our collaborative and fun culture is truly important to us. A keen interest in playing a senior role within the Strategy & Customer Service Line team. This will include supporting the development of compelling market propositions Experience The successful candidates must be able to evidence: 6 - 8 years' consulting experience, from a big consulting firm, boutique consultancy or experience gained in working directly with Financial Services institutions, including Insurance, Banking, Payments, Asset & Wealth Management or Fintech A successful track record of delivering complex digital transformation programmes, including delivering AI and business change projects and knowledge of large-scale delivery technologies (such as Salesforce, ServiceNow, workflow, prototyping software) Experience in having assessed and designed target operating models analysing challenges across four key dimensions: Governance, People, Process, Technology Excellent knowledge of industry trends and the value chain in Financial Services sub-sectors (Insurance, Banking, Payments, Asset & Wealth Management or Fintech) including new technologies; and the ability to translate market insight into thought leadership and value propositions Strong stakeholder management skills and excellent ability to facilitate and lead senior client conversations; A passion for building and nurturing strong relationships, both with clients and colleagues in a highly collaborative environment Demonstrates agility, intellectual curiosity, and the ability to manage multiple priorities in a fast-paced, dynamic environment A proven track record of commercial acumen and business development - including, understanding the problem statement, articulating an approach to solve client issues, translating into a clear articulated written proposal including large-scale framework RFPs and experience of pitching to clients Ability to lead and generate sales and BD opportunities through developing strong relationships with clients A people-led focus, growth mindset, and experience of having developed and grown teams around you successfully Demonstrable experience in leading and developing a team of project resources in a complex, matrix-managed environment, driving clear benefits/outcomes to clients Contribute to a culture of sustainability and embrace Moorhouse's social responsibility by integrating responsible practices and upholding ethical standards and awareness in everyday work Benefits package we offer at Moorhouse: A total cash package of up to £110,000 comprising of a base salary of £82,005 and a combination of personal and company bonuses that are paid every six months 25 days annual leave increasing by one day for every full year of service to a maximum of 30 days with the option to buy or sell up to five days of annual leave per year Life Assurance, Private Medical Insurance, Group Personal Pension Scheme and a range of discounted lifestyle and well-being benefits through Perkbox A culture where you will not need to compete with others because of promotion quotas or the typical distribution curves that govern performance management in other organisations. We recognise and reward performance consistently and transparently across the firm so that everyone knows where they stand. We offer flexible working arrangements with our offices near Liverpool Street although you can expect to spend some time as part of a team on client site. That's where the magic really happens! Moorhouse is proud to be an equal opportunities employer, and our values underpin a working environment that is inclusive for all those who work for us. We encourage people to bring their whole selves to work, contribute ideas, take the initiative and be responsible for their impact on others internally and externally.
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. We are inviting applications for the role of Source to Pay - Advisory (Sales/BD) - Vice President. In this role, you will thrive within fast-paced and transforming environments - both within Genpact and our clients, advisors, and partners. You will manage a passionate team of professionals to deliver market-leading and differentiated value in projects such as: Enterprise-level strategy review and development (including CPO, CFO, CXO engagement) Digital and AI strategy creation and realization Operating model design, business case, roadmap including implementation Strategic sourcing and category transformation Accelerated cost reduction programs Platform deployment, transformation, and optimization of applications like Ariba, Coupa, ServiceNow, and Genpact proprietary assets P2P and procurement operations transformation/improvement Responsibilities include: Setting strategic direction, driving employee engagement, and contributing to offering development as part of the practice leadership team Leading Genpact's advisory capabilities in Source to Contract, focusing on strategic sourcing and cost reduction Managing a team of consultants and coordinating global project teams to deliver results that delight clients Leading sales efforts for S2P consulting programs, including cross-selling broader capabilities to drive top-line growth Ensuring achievement of financial metrics and overall performance and delivery quality Building market and brand awareness through industry discussions, publishing insights, and marketing activities Qualifications we seek: Proven success in consulting/advisory environments in revenue generation and client delivery Executive gravitas to influence CXO decisions within a matrixed organization Leadership skills to develop talent Deep expertise in category management, sourcing, and cost reduction, ideally across direct and indirect commodities Knowledge of procurement and supply chain activities, including data, technology, and AI applications Analytical skills to identify risks and propose data-supported solutions Preferred qualifications include cross-industry experience and comfort with digital transformation initiatives using off-the-shelf or bespoke technologies. What we offer includes attractive salary, secure employment, a diverse multicultural environment, professional training and career development, access to our learning platform, comprehensive benefits, and employee referral programs. Genpact is an Equal Opportunity Employer committed to a respectful and innovative work environment. For more information, visit . Please note, we do not charge fees for job applications, and beware of scams demanding payment for participation in hiring processes.
Jul 03, 2025
Full time
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. We are inviting applications for the role of Source to Pay - Advisory (Sales/BD) - Vice President. In this role, you will thrive within fast-paced and transforming environments - both within Genpact and our clients, advisors, and partners. You will manage a passionate team of professionals to deliver market-leading and differentiated value in projects such as: Enterprise-level strategy review and development (including CPO, CFO, CXO engagement) Digital and AI strategy creation and realization Operating model design, business case, roadmap including implementation Strategic sourcing and category transformation Accelerated cost reduction programs Platform deployment, transformation, and optimization of applications like Ariba, Coupa, ServiceNow, and Genpact proprietary assets P2P and procurement operations transformation/improvement Responsibilities include: Setting strategic direction, driving employee engagement, and contributing to offering development as part of the practice leadership team Leading Genpact's advisory capabilities in Source to Contract, focusing on strategic sourcing and cost reduction Managing a team of consultants and coordinating global project teams to deliver results that delight clients Leading sales efforts for S2P consulting programs, including cross-selling broader capabilities to drive top-line growth Ensuring achievement of financial metrics and overall performance and delivery quality Building market and brand awareness through industry discussions, publishing insights, and marketing activities Qualifications we seek: Proven success in consulting/advisory environments in revenue generation and client delivery Executive gravitas to influence CXO decisions within a matrixed organization Leadership skills to develop talent Deep expertise in category management, sourcing, and cost reduction, ideally across direct and indirect commodities Knowledge of procurement and supply chain activities, including data, technology, and AI applications Analytical skills to identify risks and propose data-supported solutions Preferred qualifications include cross-industry experience and comfort with digital transformation initiatives using off-the-shelf or bespoke technologies. What we offer includes attractive salary, secure employment, a diverse multicultural environment, professional training and career development, access to our learning platform, comprehensive benefits, and employee referral programs. Genpact is an Equal Opportunity Employer committed to a respectful and innovative work environment. For more information, visit . Please note, we do not charge fees for job applications, and beware of scams demanding payment for participation in hiring processes.
Your new company The client is a transport company. Your new role You will be providing VIP 1st and 2nd line support across various sites in London. You must have a car. What you'll need to succeed VIP Support 1st / 2nd line support Tech Bar Support experience Floor Walk, 1-2-1 Support as well as remote support experience Laptop/Desktop build and troubleshooting experience Office 365 build, troubleshooting, rollout experience Understanding of network and infrastructure ITSM tool / Call logging tool experience, such as ServiceNow, Remedy Be able to work shift work where required and adapt - travelling to different sites What you'll get in return A competitive day rate inside IR35 for this role will be offered in addition to your own dedicated Hays Consultant to guide you through every step of the application process. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Jul 02, 2025
Contractor
Your new company The client is a transport company. Your new role You will be providing VIP 1st and 2nd line support across various sites in London. You must have a car. What you'll need to succeed VIP Support 1st / 2nd line support Tech Bar Support experience Floor Walk, 1-2-1 Support as well as remote support experience Laptop/Desktop build and troubleshooting experience Office 365 build, troubleshooting, rollout experience Understanding of network and infrastructure ITSM tool / Call logging tool experience, such as ServiceNow, Remedy Be able to work shift work where required and adapt - travelling to different sites What you'll get in return A competitive day rate inside IR35 for this role will be offered in addition to your own dedicated Hays Consultant to guide you through every step of the application process. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Be a part of our amazing HR People Services Team. We are passionate about supporting our business, managers, and employees with all HR processes and systems, ensuring optimal service delivery and customer satisfaction. Our team focuses on continuous system and process improvements, enhancing customer experience through data analysis and engagement, while adhering to SLAs, policies, and compliance requirements. As a Senior Service Delivery Consultant, you will spearhead a team of Service Delivery Consultants and work closely with the Service Delivery Manager to provide exceptional customer service for UK&E employees. You will collaborate with the HR Shared Service team in Bangalore (People Hub) to maintain excellent HR services for all employees, including coaching and mentoring the team in Bangalore. In addition, this role requires global HR engagement to ensure alignment across regions. Responsibilities include managing complex cases, being the primary contact for the team and employees, leading key projects, ensuring process effectiveness, training team members, and driving continuous improvements. Key Accountabilities: Leadership and Management- Support the Service Delivery Manager in delivering the HR People Services objectives. Manage and develop a team of Service Delivery Consultants. Oversee service delivery by the People Hub Team. Oversee the HR Service Delivery Framework. Act as the escalation point for the People Hub and UK HR functions. Systems and Data- Serve as HR System regional product owner (Workday, Oracle, Service Now Pro). Provide HR System consultancy services for future systems development. Oversee data quality, governance, and management. Manage and resolve complex system and process queries. Continuous Improvement- Pro-actively drive continuous system and process improvements utilizing data analytics and customer engagement. Train and mentor, the People Hub in Service Excellence. Collaboration and Representation- Collaborate with global HR colleagues for efficiency and alignment. Represent the UK&E region in global forums. Lead and support on HR-related projects. Essential Skills Requirement: Strong stakeholder communication and relationship-building skills. Ability to influence decision making. Identify and drive process and system improvements to completion. Strong ability to handle sensitive data within GDPR guidelines with strong confidentiality. Experience in data analytics and PowerPoint presentations. Proven leadership, coaching, and mentoring abilities. Effective time management, multi-tasking, and prioritization skills. Desirable Skills Requirement: Experience in working in a global HR model. Experience of working in an HR shared services environment. Project Management experience. Experience in reporting and data analytics in Workday, ServiceNow and/ or Oracle HRMS. Qualifications: HR and/or Data Analytics qualification preferred or equivalent experience. Project Management preferred or equivalent experience. Read more about how you can thrive with us: Equality, diversity & inclusion in the UK & Europe () Meeting your needs: When you start with us, you'll enjoy "Total Reward" , a package that can be tailored to your lifestyle, career and personal needs. From flexible holidays to life assurance, health & wellbeing benefits, and career planning for the senior stage of your career. Making sure you're supported is important to us. So, if you identify as having a disability, tell us ahead of your interview. And let's talk about any adjustments you might need. New name, new era. We are AtkinsRéalis. It will take some time for all our information to update - you can still refer to our fantastic benefits via the link below: YourReward at AtkinsRéalis () More about us: AtkinsRéalis is a leading global consultancy with over 100 years of design and engineering expertise. With us, you'll be surrounded by the skills, knowledge and support to help you succeed. Together, we can deliver projects which have a positive, sustainable impact on the world. Check out some of our recent, most exciting projects: AtkinsRéalis Projects () Additional Information: This role may require security clearance and offers of employment will be dependent on obtaining the relevant level of clearance. If this is necessary, it will be discussed with you at interview. The vetting process is delivered by United Kingdom Security Vetting (UKSV) and may require candidates to provide proof of residency in the UK of 5 years or longer. If applying to this role please do not make reference to (in conversation) or include in your application or CV, details of any current or previously held security clearance. We are committed to promoting a diverse and inclusive community - a place where we can all be ourselves, thrive and develop. To help embed inclusion for all, from day one, we offer a range of family friendly, inclusive employment policies, flexible working arrangements and employee networks to support staff from different backgrounds. As an Equal Opportunities Employer, we value applications from all backgrounds, cultures and ability.
Jul 01, 2025
Full time
Be a part of our amazing HR People Services Team. We are passionate about supporting our business, managers, and employees with all HR processes and systems, ensuring optimal service delivery and customer satisfaction. Our team focuses on continuous system and process improvements, enhancing customer experience through data analysis and engagement, while adhering to SLAs, policies, and compliance requirements. As a Senior Service Delivery Consultant, you will spearhead a team of Service Delivery Consultants and work closely with the Service Delivery Manager to provide exceptional customer service for UK&E employees. You will collaborate with the HR Shared Service team in Bangalore (People Hub) to maintain excellent HR services for all employees, including coaching and mentoring the team in Bangalore. In addition, this role requires global HR engagement to ensure alignment across regions. Responsibilities include managing complex cases, being the primary contact for the team and employees, leading key projects, ensuring process effectiveness, training team members, and driving continuous improvements. Key Accountabilities: Leadership and Management- Support the Service Delivery Manager in delivering the HR People Services objectives. Manage and develop a team of Service Delivery Consultants. Oversee service delivery by the People Hub Team. Oversee the HR Service Delivery Framework. Act as the escalation point for the People Hub and UK HR functions. Systems and Data- Serve as HR System regional product owner (Workday, Oracle, Service Now Pro). Provide HR System consultancy services for future systems development. Oversee data quality, governance, and management. Manage and resolve complex system and process queries. Continuous Improvement- Pro-actively drive continuous system and process improvements utilizing data analytics and customer engagement. Train and mentor, the People Hub in Service Excellence. Collaboration and Representation- Collaborate with global HR colleagues for efficiency and alignment. Represent the UK&E region in global forums. Lead and support on HR-related projects. Essential Skills Requirement: Strong stakeholder communication and relationship-building skills. Ability to influence decision making. Identify and drive process and system improvements to completion. Strong ability to handle sensitive data within GDPR guidelines with strong confidentiality. Experience in data analytics and PowerPoint presentations. Proven leadership, coaching, and mentoring abilities. Effective time management, multi-tasking, and prioritization skills. Desirable Skills Requirement: Experience in working in a global HR model. Experience of working in an HR shared services environment. Project Management experience. Experience in reporting and data analytics in Workday, ServiceNow and/ or Oracle HRMS. Qualifications: HR and/or Data Analytics qualification preferred or equivalent experience. Project Management preferred or equivalent experience. Read more about how you can thrive with us: Equality, diversity & inclusion in the UK & Europe () Meeting your needs: When you start with us, you'll enjoy "Total Reward" , a package that can be tailored to your lifestyle, career and personal needs. From flexible holidays to life assurance, health & wellbeing benefits, and career planning for the senior stage of your career. Making sure you're supported is important to us. So, if you identify as having a disability, tell us ahead of your interview. And let's talk about any adjustments you might need. New name, new era. We are AtkinsRéalis. It will take some time for all our information to update - you can still refer to our fantastic benefits via the link below: YourReward at AtkinsRéalis () More about us: AtkinsRéalis is a leading global consultancy with over 100 years of design and engineering expertise. With us, you'll be surrounded by the skills, knowledge and support to help you succeed. Together, we can deliver projects which have a positive, sustainable impact on the world. Check out some of our recent, most exciting projects: AtkinsRéalis Projects () Additional Information: This role may require security clearance and offers of employment will be dependent on obtaining the relevant level of clearance. If this is necessary, it will be discussed with you at interview. The vetting process is delivered by United Kingdom Security Vetting (UKSV) and may require candidates to provide proof of residency in the UK of 5 years or longer. If applying to this role please do not make reference to (in conversation) or include in your application or CV, details of any current or previously held security clearance. We are committed to promoting a diverse and inclusive community - a place where we can all be ourselves, thrive and develop. To help embed inclusion for all, from day one, we offer a range of family friendly, inclusive employment policies, flexible working arrangements and employee networks to support staff from different backgrounds. As an Equal Opportunities Employer, we value applications from all backgrounds, cultures and ability.
Press Tab to Move to Skip to Content Link Location: London Other locations: Primary Location Only Requisition ID: At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Job Title: Manager, Software Asset Management Role Description: As a Manager within our Software Asset Management (SAM) practice, you will play a pivotal role in leading and delivering high-value advisory services to our diverse client base. You will be responsible for managing client engagements, guiding project teams, and contributing to the growth and development of our SAM offerings. This role requires a deep understanding of software licensing complexities, IT asset management (ITAM) best practices, and the ability to translate technical knowledge into strategic business outcomes for our clients. You will act as a trusted advisor, helping organisations optimise their software investments, mitigate compliance risks, and achieve operational efficiencies. You will be working in EY's Forensic Discovery and Analytics (FD&A) team, which sits within EY's broader Forensics practice. Our global team of 4,000+ forensic and technology professionals help clients balance risks against business objectives, build data-centric compliance programs, and ultimately develop a culture of integrity. This position offers an exciting opportunity to shape the future of SAM within leading organisations and contribute to a dynamic and growing team within in a market-leading professional services firm. Our offices are open and modern, supporting a culture of flexible working and inclusiveness. Our work culture prioritises development and engagement, seeking to upskill our people through experiences and client interactions. Typical Activities: Leading and managing end-to-end SAM consulting engagements, ensuring projects are delivered on time, within budget, and to the highest quality standards. Developing and maintaining strong client relationships, understanding their business objectives, and tailoring SAM solutions to meet their specific needs. Conducting comprehensive software asset inventories, license entitlement reviews, and compliance assessments across various software vendors and deployment models (on-premises, cloud, SaaS). Designing and implementing robust SAM processes, policies, and procedures aligned with industry best practices (e.g., ISO 19770). Providing advice and guidance on complex software licensing agreements, interpreting terms and conditions, and identifying potential risks and optimisation opportunities. Developing cost optimisation strategies through license reclamation, demand management, and strategic procurement. Assisting clients in the selection and implementation of SAM tools and technologies. Managing and mentoring junior consultants, providing guidance, feedback, and support for their professional development. Contributing to the development of thought leadership, methodologies, and tools within the SAM practice. Participating in business development activities, including proposal development and client presentations. Staying abreast of the latest trends and developments in software licensing, cloud computing, automation, and data governance. Requirements: A degree in a relevant field (e.g., Information Technology, Business Administration, Computer Science). Significant experience (typically 5+ years) in Software Asset Management, Software License Management, or IT Asset Management consulting or a related in-house role. Demonstrable experience in managing and delivering client-facing projects. In-depth knowledge of software licensing models and agreements from major vendors such as Microsoft, Oracle, IBM, SAP, Adobe, and cloud providers (e.g., AWS, Azure, Google Cloud). Strong understanding of ITAM principles, processes, and technologies. Proven ability to analyse complex data, identify key insights, and develop actionable recommendations. Excellent communication (written and verbal), presentation, and interpersonal skills, with the ability to effectively communicate with both technical and business stakeholders. Strong problem-solving and analytical skills with a meticulous attention to detail. Advanced proficiency in relevant programmes (Word, Excel, PowerPoint). Eligibility to work in the UK. Preferred Skills: Relevant certifications such as CSAM (Certified Software Asset Manager), CITAM (Certified IT Asset Manager), or equivalent vendor-specific licensing certifications. Experience with SAM tools (e.g., ServiceNow SAM Pro, Flexera One, Snow Software). Knowledge of ITIL framework and its application to IT Asset Management. Experience in developing and delivering SAM training programs. Familiarity with data analytics and reporting tools (e.g., Al. Experience working in a professional services or consulting environment. A strong network within the SAM and/or ITAM community. EY Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. Select how often (in days) to receive an alert: EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.
Jun 28, 2025
Full time
Press Tab to Move to Skip to Content Link Location: London Other locations: Primary Location Only Requisition ID: At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Job Title: Manager, Software Asset Management Role Description: As a Manager within our Software Asset Management (SAM) practice, you will play a pivotal role in leading and delivering high-value advisory services to our diverse client base. You will be responsible for managing client engagements, guiding project teams, and contributing to the growth and development of our SAM offerings. This role requires a deep understanding of software licensing complexities, IT asset management (ITAM) best practices, and the ability to translate technical knowledge into strategic business outcomes for our clients. You will act as a trusted advisor, helping organisations optimise their software investments, mitigate compliance risks, and achieve operational efficiencies. You will be working in EY's Forensic Discovery and Analytics (FD&A) team, which sits within EY's broader Forensics practice. Our global team of 4,000+ forensic and technology professionals help clients balance risks against business objectives, build data-centric compliance programs, and ultimately develop a culture of integrity. This position offers an exciting opportunity to shape the future of SAM within leading organisations and contribute to a dynamic and growing team within in a market-leading professional services firm. Our offices are open and modern, supporting a culture of flexible working and inclusiveness. Our work culture prioritises development and engagement, seeking to upskill our people through experiences and client interactions. Typical Activities: Leading and managing end-to-end SAM consulting engagements, ensuring projects are delivered on time, within budget, and to the highest quality standards. Developing and maintaining strong client relationships, understanding their business objectives, and tailoring SAM solutions to meet their specific needs. Conducting comprehensive software asset inventories, license entitlement reviews, and compliance assessments across various software vendors and deployment models (on-premises, cloud, SaaS). Designing and implementing robust SAM processes, policies, and procedures aligned with industry best practices (e.g., ISO 19770). Providing advice and guidance on complex software licensing agreements, interpreting terms and conditions, and identifying potential risks and optimisation opportunities. Developing cost optimisation strategies through license reclamation, demand management, and strategic procurement. Assisting clients in the selection and implementation of SAM tools and technologies. Managing and mentoring junior consultants, providing guidance, feedback, and support for their professional development. Contributing to the development of thought leadership, methodologies, and tools within the SAM practice. Participating in business development activities, including proposal development and client presentations. Staying abreast of the latest trends and developments in software licensing, cloud computing, automation, and data governance. Requirements: A degree in a relevant field (e.g., Information Technology, Business Administration, Computer Science). Significant experience (typically 5+ years) in Software Asset Management, Software License Management, or IT Asset Management consulting or a related in-house role. Demonstrable experience in managing and delivering client-facing projects. In-depth knowledge of software licensing models and agreements from major vendors such as Microsoft, Oracle, IBM, SAP, Adobe, and cloud providers (e.g., AWS, Azure, Google Cloud). Strong understanding of ITAM principles, processes, and technologies. Proven ability to analyse complex data, identify key insights, and develop actionable recommendations. Excellent communication (written and verbal), presentation, and interpersonal skills, with the ability to effectively communicate with both technical and business stakeholders. Strong problem-solving and analytical skills with a meticulous attention to detail. Advanced proficiency in relevant programmes (Word, Excel, PowerPoint). Eligibility to work in the UK. Preferred Skills: Relevant certifications such as CSAM (Certified Software Asset Manager), CITAM (Certified IT Asset Manager), or equivalent vendor-specific licensing certifications. Experience with SAM tools (e.g., ServiceNow SAM Pro, Flexera One, Snow Software). Knowledge of ITIL framework and its application to IT Asset Management. Experience in developing and delivering SAM training programs. Familiarity with data analytics and reporting tools (e.g., Al. Experience working in a professional services or consulting environment. A strong network within the SAM and/or ITAM community. EY Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. Select how often (in days) to receive an alert: EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.
Select how often (in days) to receive an alert: Senior Technical Consultant Location: UK - Mobile England Job-ID: 214123 Contract type: Standard Business Unit: ServiceNow Life on the team Join a dynamic supportive team working together to solve strong technical challenges by building high-quality ServiceNow solutions. We are one of the first ServiceNow partners in Europe and awarded the 2022 EMEA Elite Segment Partner of the Year, we've grown a team with strong expertise across every aspect of the Now Platform. Our customers look to us for advice, best practice and well-designed implementations. As well as to solve enterprise-wide process challenges by bringing great user experiences, maximising opportunities for automation and integrating across disparate tools. We are an established team of Technical Consultants and Technical Architects at all levels and are looking for people who want to grow with us. From Junior Technical Consultants who are new to the ServiceNow eco-system through to developing our Technical Architects on the Certified Master Architect and Certified Technical Architect programmes, we have lots of opportunity for our people to develop in technical skills and client-facing experience. If you want to contribute to a community that is always growing, then Computacenter's ServiceNow Centre of Excellence may be for you. What you'll do Our Technical Consultants design & build high quality ServiceNow solutions, while providing advice and guidance on all matters relating to ServiceNow implementation and technical best practice. Delivering high quality ServiceNow implementations based on business process requirements. Strong Now Platform Implementation understanding with in-depth knowledge in various ServiceNow applications. Able to communicate on complex issues to meet business and customer requirements to avoid escalations. Keep up to date with current and future market developments, technologies, product and strategies. Ensuring adherence to our coding and design standards, and providing technical hand-over documentation. Increasing application operating efficiency and adapting to new requirements, as necessary. Assisting with system testing and UAT. Escalate issues in line with company processes to ensure customer demands are met. Attend and present at customer meetings to ensure understanding of customer requirements and to assist with knowledge transfer. Recording, qualification and questioning of customer requirements, even in complex projects and in the case of unclear customer requirements. Effective communication skills and be a team player, capable of building collaborative working relationships in a dynamic customer facing environment. You will need to work collaboratively across all SN CoE teams. Depending on your experience you will also: Provide technical design authority and mentor more junior members of the team. Technical lead for medium scale solutions ensuring designs meet customer requirements and achieve appropriate outcomes and deliverables. Acts as a role model for colleagues providing guidance around technical and behavioural competencies to ensure sharing of internal best practice. What you'll need A strong desire to help others by sharing knowledge, peer reviewing, and contributing to technical and process standards. Over 4 years of experience in similar roles within the ServiceNow ecosystem. Proven expertise in multiple areas of the ServiceNow platform, including functionality, database structure, developer APIs, and development tools. An open and friendly personality with strong customer-facing skills in both a virtual and face to face setting (including the ability to deliver presentations/feedback). Ability to provide technical leadership and support to the Centre of Excellence. Experience with Software Development Lifecycle in Agile and Waterfall projects. Self-managing and capable of working independently or as part of a team. Skilled in managing customer expectations. Ability to contribute to technical solution designs and provide input into bid, project, and technical documents. Effective active listening skills and the ability to understand the priorities and concerns of others. Additional information Country: UK Location: Hybrid - Travel to customer sites as required Hours: 37.5 Role Type: Permanent About us With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world's greatest organisations, driving digital transformation, enabling people and their business.
Jun 28, 2025
Full time
Select how often (in days) to receive an alert: Senior Technical Consultant Location: UK - Mobile England Job-ID: 214123 Contract type: Standard Business Unit: ServiceNow Life on the team Join a dynamic supportive team working together to solve strong technical challenges by building high-quality ServiceNow solutions. We are one of the first ServiceNow partners in Europe and awarded the 2022 EMEA Elite Segment Partner of the Year, we've grown a team with strong expertise across every aspect of the Now Platform. Our customers look to us for advice, best practice and well-designed implementations. As well as to solve enterprise-wide process challenges by bringing great user experiences, maximising opportunities for automation and integrating across disparate tools. We are an established team of Technical Consultants and Technical Architects at all levels and are looking for people who want to grow with us. From Junior Technical Consultants who are new to the ServiceNow eco-system through to developing our Technical Architects on the Certified Master Architect and Certified Technical Architect programmes, we have lots of opportunity for our people to develop in technical skills and client-facing experience. If you want to contribute to a community that is always growing, then Computacenter's ServiceNow Centre of Excellence may be for you. What you'll do Our Technical Consultants design & build high quality ServiceNow solutions, while providing advice and guidance on all matters relating to ServiceNow implementation and technical best practice. Delivering high quality ServiceNow implementations based on business process requirements. Strong Now Platform Implementation understanding with in-depth knowledge in various ServiceNow applications. Able to communicate on complex issues to meet business and customer requirements to avoid escalations. Keep up to date with current and future market developments, technologies, product and strategies. Ensuring adherence to our coding and design standards, and providing technical hand-over documentation. Increasing application operating efficiency and adapting to new requirements, as necessary. Assisting with system testing and UAT. Escalate issues in line with company processes to ensure customer demands are met. Attend and present at customer meetings to ensure understanding of customer requirements and to assist with knowledge transfer. Recording, qualification and questioning of customer requirements, even in complex projects and in the case of unclear customer requirements. Effective communication skills and be a team player, capable of building collaborative working relationships in a dynamic customer facing environment. You will need to work collaboratively across all SN CoE teams. Depending on your experience you will also: Provide technical design authority and mentor more junior members of the team. Technical lead for medium scale solutions ensuring designs meet customer requirements and achieve appropriate outcomes and deliverables. Acts as a role model for colleagues providing guidance around technical and behavioural competencies to ensure sharing of internal best practice. What you'll need A strong desire to help others by sharing knowledge, peer reviewing, and contributing to technical and process standards. Over 4 years of experience in similar roles within the ServiceNow ecosystem. Proven expertise in multiple areas of the ServiceNow platform, including functionality, database structure, developer APIs, and development tools. An open and friendly personality with strong customer-facing skills in both a virtual and face to face setting (including the ability to deliver presentations/feedback). Ability to provide technical leadership and support to the Centre of Excellence. Experience with Software Development Lifecycle in Agile and Waterfall projects. Self-managing and capable of working independently or as part of a team. Skilled in managing customer expectations. Ability to contribute to technical solution designs and provide input into bid, project, and technical documents. Effective active listening skills and the ability to understand the priorities and concerns of others. Additional information Country: UK Location: Hybrid - Travel to customer sites as required Hours: 37.5 Role Type: Permanent About us With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world's greatest organisations, driving digital transformation, enabling people and their business.
Press Tab to Move to Skip to Content Link Search by "Job Title" or "Keyword" or "Job ID" Select how often (in days) to receive an alert: Atos is a global leader in data-driven, trusted, and sustainable digital transformation and services. As a next-generation digital business with worldwide leading positions in digital, cloud, data, advanced computing, and security, it brings deep expertise for all industries around the world. By uniting unique high-end technologies across the full digital continuum with over 70,000 world-class talents, Atos expands the possibilities of data and technology, now and for generations to come. About the practice: We are an Elite ServiceNow partner, with a leading reputation for customer satisfaction, operating with a global footprint, delivering services to leading brands across all industries. With over 16 years of ServiceNow partner experience, providing a Centre of Excellence for ServiceNow within Eviden through over 500 experts and 1300 certifications, this is a fantastic opportunity to join a dynamic, fast-paced, and growing area. About the role: The primary role of the ServiceNow Senior Technical Consultant is to work closely with customers to understand and translate their business and technical requirements, propose solutions to business problems, and then lead the technical delivery of the chosen design. If you have a background in Enterprise Service Management or SaaS technical delivery in one or more of the following areas, we want to hear from you: ServiceNow or other ITSM Toolsets (HP Service Manager, BMC/Remedy, Cherwell) The candidates should be eligible to obtain a security clearance to the BPSS level and be eligible for SC . Responsibilities: Preparing and running functional design workshops, creating design specifications based on out-of-the-box functionality and customer requirements. Customer engagement to address the technical solution, including challenging and validating customer requirements. Providing creative solutions to resolve business problems, technology issues, process, and people challenges. Working with the Pre-Sales and Delivery teams to support, validate, and help deliver client presentations, workshops, proof of concept designs, and responses to technical and business inquiries. Hands-on technical delivery of the ServiceNow solutions, from design and development through to testing and implementation. Supporting the development and growth of the services delivered by Eviden ServiceNow practice. Excellent verbal and written communication skills required. Mentoring and coaching others, as well as sharing best practices and knowledge. Qualifications, skills, and experience: Proven experience in software implementation in either a development or consulting role. Proven leadership skills in managing small teams and projects. Ability to produce documentation at various levels, including technical and customer-facing. Knowledge of IT and Enterprise Service Management or any large enterprise SaaS solution. Expertise and experience with ServiceNow or an equivalent ITSM toolset are essential. ServiceNow experience in ITSM, ITBM, ITOM, CSM, or HR products are highly desirable. ServiceNow Certifications in all areas are highly desirable. Experience in multiple application architectures and supporting technologies. Web service proficiency (REST, SOAP) as well as XML and JSON knowledge. Knowledge of relational databases (MySQL, MSSQL, Oracle) is beneficial. Learn more about us At Atos, we embrace diversity as the ultimate engine of ingenuity for our clients, and we constantly strive to create a culture where people feel supported and encouraged. Read more about our commitment here. Whether it is fighting climate change, promoting digital inclusion, or ensuring trust in data management - tech for good sits at the core of our identity. With numerous global recognitions for our ESG practices, we are committed to building a better future for all by harnessing the power of technology. Learn more here.
Jun 27, 2025
Full time
Press Tab to Move to Skip to Content Link Search by "Job Title" or "Keyword" or "Job ID" Select how often (in days) to receive an alert: Atos is a global leader in data-driven, trusted, and sustainable digital transformation and services. As a next-generation digital business with worldwide leading positions in digital, cloud, data, advanced computing, and security, it brings deep expertise for all industries around the world. By uniting unique high-end technologies across the full digital continuum with over 70,000 world-class talents, Atos expands the possibilities of data and technology, now and for generations to come. About the practice: We are an Elite ServiceNow partner, with a leading reputation for customer satisfaction, operating with a global footprint, delivering services to leading brands across all industries. With over 16 years of ServiceNow partner experience, providing a Centre of Excellence for ServiceNow within Eviden through over 500 experts and 1300 certifications, this is a fantastic opportunity to join a dynamic, fast-paced, and growing area. About the role: The primary role of the ServiceNow Senior Technical Consultant is to work closely with customers to understand and translate their business and technical requirements, propose solutions to business problems, and then lead the technical delivery of the chosen design. If you have a background in Enterprise Service Management or SaaS technical delivery in one or more of the following areas, we want to hear from you: ServiceNow or other ITSM Toolsets (HP Service Manager, BMC/Remedy, Cherwell) The candidates should be eligible to obtain a security clearance to the BPSS level and be eligible for SC . Responsibilities: Preparing and running functional design workshops, creating design specifications based on out-of-the-box functionality and customer requirements. Customer engagement to address the technical solution, including challenging and validating customer requirements. Providing creative solutions to resolve business problems, technology issues, process, and people challenges. Working with the Pre-Sales and Delivery teams to support, validate, and help deliver client presentations, workshops, proof of concept designs, and responses to technical and business inquiries. Hands-on technical delivery of the ServiceNow solutions, from design and development through to testing and implementation. Supporting the development and growth of the services delivered by Eviden ServiceNow practice. Excellent verbal and written communication skills required. Mentoring and coaching others, as well as sharing best practices and knowledge. Qualifications, skills, and experience: Proven experience in software implementation in either a development or consulting role. Proven leadership skills in managing small teams and projects. Ability to produce documentation at various levels, including technical and customer-facing. Knowledge of IT and Enterprise Service Management or any large enterprise SaaS solution. Expertise and experience with ServiceNow or an equivalent ITSM toolset are essential. ServiceNow experience in ITSM, ITBM, ITOM, CSM, or HR products are highly desirable. ServiceNow Certifications in all areas are highly desirable. Experience in multiple application architectures and supporting technologies. Web service proficiency (REST, SOAP) as well as XML and JSON knowledge. Knowledge of relational databases (MySQL, MSSQL, Oracle) is beneficial. Learn more about us At Atos, we embrace diversity as the ultimate engine of ingenuity for our clients, and we constantly strive to create a culture where people feel supported and encouraged. Read more about our commitment here. Whether it is fighting climate change, promoting digital inclusion, or ensuring trust in data management - tech for good sits at the core of our identity. With numerous global recognitions for our ESG practices, we are committed to building a better future for all by harnessing the power of technology. Learn more here.
Are you passionate about activating transformation and delivering business outcomes? Do you look for opportunities to help businesses realise the benefits of implementing new technology by enabling people to use them well? Do you want to work in an organisation that is leading the move to Future of Work? If so, Deloitte's Organisation Workforce transformation practice (part of the wider Human Capital offering) is currently recruiting for exceptional talent, who are experienced change management for technology implementation and feel their industry and technical skills could help us grow, develop our capabilities and better serve society. You will have the opportunity to work across a range of client projects, building your skills and experience on the job, drawing on our market leading methods, global assets and tools supported by our world class professional development approach. Having a positive social impact is at the heart of what we do. We are looking for people who share these values, as well as a passion for positive change. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte?It'show we approach the thousands of decisions we make everyday. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, whereverwe arein the world, we lead the way , serve with integrity , take care of each other , fosterinclusion , and collaborate for measurable impact . These five shared values lead every decision wemake and action we take, guiding us to deliver impact how and where it mattersmost . Connect to your opportunity Within the role you will have responsibility for bringing your industry knowledge, change management, technology platform and functional transformation expertise along with broader consulting skills to: Helping clients to realise the benefits of implementing new technology by enabling a great employee experience and allowing people to adopt the new ways of working quickly and successfully Help clients solve complex issues by performing analysis, providing recommendations and utilising a combination of experience, industry knowledge, tools and technology Work with a range of stakeholders both internally within Deloitte and in client organisations Support business development by contributing to new business proposals Contribute to internal practice development by participating in proposition, methodology and point of view development activities and supporting knowledge capture and sharing Deliver components of end-to-end Change Architecture activity in a variety of technology enabled programme (e.g. Oracle, Salesforce, SAP, ServiceNow, Workday) Connect to your skills and professional experience Overall, your experience should include contribution to large scale organisation transformation programmes, using traditional and/or agile methodologies with a "technology enabled" focus (e.g. Oracle, Salesforce, SAP, ServiceNow, Workday, digital adoption platforms) Experience of working on functional transformation projects (Finance, HR, Sales, IT or equivalent) Experience of working on projects ideally in a consulting organisation, or in an internal consultant role for Public sector clients Innovative mindset and keen interest in newest thinking around transformation, change management and technology disrupters Experience of working in multi-disciplinary teams and fast-paced project environments and demonstrate personal resilience Ability to develop and manage client/stakeholder relationships at all levels in an organisation Ability to lead through change; planning and delivering change to activate large scale business transformation at pace Technology Platform Accreditations would be desirable (e.g. Oracle, Salesforce, SAP, ServiceNow, Workday or equivalent). Connect to your business - Technology and Transformation Distinctive thinking, deep expertise, innovation and collaborative working. That's what connects us. That's what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters. Human Capital People are what powers enterprise. That's why we need to focus on the human experience in an ever-changing, digital world. We help clients utilise technology to support their workforce, organisation, and HR Transformations. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request. Connect with your colleagues "The great culture, flexibility, and range of experiences that Deloitte offers is what sets this firm apart. In Human Capital, Deloitte is far ahead of any of our immediate competitors." - Sophia, Technology and Transformation Our hybrid working policy You'll be based in London with hybrid working. At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role. Our commitment to you Making an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before. We want you. The true you. Your own strengths, perspective and personality. So we're nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we'll take your wellbeing seriously, too. Because it's only when you're comfortable and at your best that you can make the kind of impact you, and we, live for. Your expertise is our capability, so we'll make sure it never stops growing. Whether it's from the complex work you do, or the people you collaborate with, you'll learn every day. Through world-class development, you'll gain invaluable technical and personal skills. Whatever your level, you'll learn how to lead. Connect to your next step A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you'll experience a purpose you can believe in and an impact you can see. You'll be free to bring your true self to work every day. And you'll never stop growing, whatever your level. Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers
Jun 27, 2025
Full time
Are you passionate about activating transformation and delivering business outcomes? Do you look for opportunities to help businesses realise the benefits of implementing new technology by enabling people to use them well? Do you want to work in an organisation that is leading the move to Future of Work? If so, Deloitte's Organisation Workforce transformation practice (part of the wider Human Capital offering) is currently recruiting for exceptional talent, who are experienced change management for technology implementation and feel their industry and technical skills could help us grow, develop our capabilities and better serve society. You will have the opportunity to work across a range of client projects, building your skills and experience on the job, drawing on our market leading methods, global assets and tools supported by our world class professional development approach. Having a positive social impact is at the heart of what we do. We are looking for people who share these values, as well as a passion for positive change. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte?It'show we approach the thousands of decisions we make everyday. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, whereverwe arein the world, we lead the way , serve with integrity , take care of each other , fosterinclusion , and collaborate for measurable impact . These five shared values lead every decision wemake and action we take, guiding us to deliver impact how and where it mattersmost . Connect to your opportunity Within the role you will have responsibility for bringing your industry knowledge, change management, technology platform and functional transformation expertise along with broader consulting skills to: Helping clients to realise the benefits of implementing new technology by enabling a great employee experience and allowing people to adopt the new ways of working quickly and successfully Help clients solve complex issues by performing analysis, providing recommendations and utilising a combination of experience, industry knowledge, tools and technology Work with a range of stakeholders both internally within Deloitte and in client organisations Support business development by contributing to new business proposals Contribute to internal practice development by participating in proposition, methodology and point of view development activities and supporting knowledge capture and sharing Deliver components of end-to-end Change Architecture activity in a variety of technology enabled programme (e.g. Oracle, Salesforce, SAP, ServiceNow, Workday) Connect to your skills and professional experience Overall, your experience should include contribution to large scale organisation transformation programmes, using traditional and/or agile methodologies with a "technology enabled" focus (e.g. Oracle, Salesforce, SAP, ServiceNow, Workday, digital adoption platforms) Experience of working on functional transformation projects (Finance, HR, Sales, IT or equivalent) Experience of working on projects ideally in a consulting organisation, or in an internal consultant role for Public sector clients Innovative mindset and keen interest in newest thinking around transformation, change management and technology disrupters Experience of working in multi-disciplinary teams and fast-paced project environments and demonstrate personal resilience Ability to develop and manage client/stakeholder relationships at all levels in an organisation Ability to lead through change; planning and delivering change to activate large scale business transformation at pace Technology Platform Accreditations would be desirable (e.g. Oracle, Salesforce, SAP, ServiceNow, Workday or equivalent). Connect to your business - Technology and Transformation Distinctive thinking, deep expertise, innovation and collaborative working. That's what connects us. That's what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters. Human Capital People are what powers enterprise. That's why we need to focus on the human experience in an ever-changing, digital world. We help clients utilise technology to support their workforce, organisation, and HR Transformations. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request. Connect with your colleagues "The great culture, flexibility, and range of experiences that Deloitte offers is what sets this firm apart. In Human Capital, Deloitte is far ahead of any of our immediate competitors." - Sophia, Technology and Transformation Our hybrid working policy You'll be based in London with hybrid working. At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role. Our commitment to you Making an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before. We want you. The true you. Your own strengths, perspective and personality. So we're nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we'll take your wellbeing seriously, too. Because it's only when you're comfortable and at your best that you can make the kind of impact you, and we, live for. Your expertise is our capability, so we'll make sure it never stops growing. Whether it's from the complex work you do, or the people you collaborate with, you'll learn every day. Through world-class development, you'll gain invaluable technical and personal skills. Whatever your level, you'll learn how to lead. Connect to your next step A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you'll experience a purpose you can believe in and an impact you can see. You'll be free to bring your true self to work every day. And you'll never stop growing, whatever your level. Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers
Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Organisational Change Management Consultant Ref. No: 525297 Location: Remote Home, GB London, GB Eviden, part of the Atos Group, with an annual revenue of circa € 5 billion is a global leader in data-driven, trusted and sustainable digital transformation. As a next generation digital business with worldwide leading positions in digital, cloud, data, advanced computing and security, it brings deep expertise for all industries in more than 47 countries. By uniting unique high-end technologies across the full digital continuum with 47,000 world-class talents, Eviden expands the possibilities of data and technology, now and for generations to come. The opportunity We are looking for our next talented Organisational Change Management Consultant to join our team! This role requires candidates to be security clearance eligible at SC level. Location: This role is UK based and may require specific UK/domestic travel, as the need arises. About Digital Transformation Consulting As a member of Digital Transformation Consulting, you will operate within a fast-paced consulting environment, comprised of more than 650 diverse and high-performing experts worldwide. Our teams work on challenging digital projects that deliver creative and innovative solutions across multiple industries and sectors. We deliver results for our clients by exploiting digital opportunities, ethically. We have delivered multiple award-winning projects recognized by the UK Management Consultancies Association. Our work is centered on corporate social responsibility, to ensure that what we deliver enables our clients and members of society to live, work and develop sustainably, in a safe and secure information space. What we offer The Organisational Change Management Team is responsible for leveraging change to bring about a successful resolution as we manage the process and facilitate organizations' transitioning from the current to a future desirable state using a coordinated and structured approach in collaboration. You will be joining a dynamic, multi-functional, and MCA award-winning team that solves complex client issues across both the private and the public sectors, with extensive training and support available. About the role We are looking for an individual with 4-6 years' experience deliveringpeople-related change supportin a digital and business transformation context. You will have an awareness of - and interest in - how organizations are responding to the digital agenda and what this means for people, their roles and job transformation. We can't do without: Strategic planning for change. This includes developing a case for change; agreeing on the future state; evaluating our client's readiness for change. Mobilising and driving the adoption of new technologies. This includes establishing a change network; engaging senior sponsors in advocacy for the change; managing stakeholder resistance; delivering communications and engagement strategies and plans. Delivering change. This includes identifying, addressing, and rectifying issues related to user adoption of technology. Organisational Design. This includes supporting the alignment of organizational structures, developing roles and responsibilities, and workforce planning. We would like to have: Master's or Bachelor's degree (or equivalent) in a relevant subject area. Experience inthe Consulting sector and in roles specifically supporting or managing change. Experience in collaboration tools and digital platforms (such as the MS O365 suite, SAP, ServiceNow and Salesforce). Ability and willingness to rapidly develop skills, while operating in a fast-paced environment. More reasons to apply: 25 days of Annual leave + an option to purchase more through our Flexible Benefits. Flex benefits system - an exciting opportunity to choose your own benefits. Pension - matching contribution up to 10%. Private Medical Scheme. Life Assurance. Enrolment in our Share scheme - subject to scheme eligibility criteria. Unlimited opportunities to learn in our Training platforms. Don't hesitate to contact our TA Specialist Elvira Dupcheva to request more information! As a Disability Confident employer, we aim to ensure that people with disabilities who meet the minimum criteria for this position will be offered an interview. We are committed to making reasonable adjustments and changes as needed to the application and assessment process to remove or reduce any disadvantage associated with a person's disability.
Jun 18, 2025
Full time
Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Organisational Change Management Consultant Ref. No: 525297 Location: Remote Home, GB London, GB Eviden, part of the Atos Group, with an annual revenue of circa € 5 billion is a global leader in data-driven, trusted and sustainable digital transformation. As a next generation digital business with worldwide leading positions in digital, cloud, data, advanced computing and security, it brings deep expertise for all industries in more than 47 countries. By uniting unique high-end technologies across the full digital continuum with 47,000 world-class talents, Eviden expands the possibilities of data and technology, now and for generations to come. The opportunity We are looking for our next talented Organisational Change Management Consultant to join our team! This role requires candidates to be security clearance eligible at SC level. Location: This role is UK based and may require specific UK/domestic travel, as the need arises. About Digital Transformation Consulting As a member of Digital Transformation Consulting, you will operate within a fast-paced consulting environment, comprised of more than 650 diverse and high-performing experts worldwide. Our teams work on challenging digital projects that deliver creative and innovative solutions across multiple industries and sectors. We deliver results for our clients by exploiting digital opportunities, ethically. We have delivered multiple award-winning projects recognized by the UK Management Consultancies Association. Our work is centered on corporate social responsibility, to ensure that what we deliver enables our clients and members of society to live, work and develop sustainably, in a safe and secure information space. What we offer The Organisational Change Management Team is responsible for leveraging change to bring about a successful resolution as we manage the process and facilitate organizations' transitioning from the current to a future desirable state using a coordinated and structured approach in collaboration. You will be joining a dynamic, multi-functional, and MCA award-winning team that solves complex client issues across both the private and the public sectors, with extensive training and support available. About the role We are looking for an individual with 4-6 years' experience deliveringpeople-related change supportin a digital and business transformation context. You will have an awareness of - and interest in - how organizations are responding to the digital agenda and what this means for people, their roles and job transformation. We can't do without: Strategic planning for change. This includes developing a case for change; agreeing on the future state; evaluating our client's readiness for change. Mobilising and driving the adoption of new technologies. This includes establishing a change network; engaging senior sponsors in advocacy for the change; managing stakeholder resistance; delivering communications and engagement strategies and plans. Delivering change. This includes identifying, addressing, and rectifying issues related to user adoption of technology. Organisational Design. This includes supporting the alignment of organizational structures, developing roles and responsibilities, and workforce planning. We would like to have: Master's or Bachelor's degree (or equivalent) in a relevant subject area. Experience inthe Consulting sector and in roles specifically supporting or managing change. Experience in collaboration tools and digital platforms (such as the MS O365 suite, SAP, ServiceNow and Salesforce). Ability and willingness to rapidly develop skills, while operating in a fast-paced environment. More reasons to apply: 25 days of Annual leave + an option to purchase more through our Flexible Benefits. Flex benefits system - an exciting opportunity to choose your own benefits. Pension - matching contribution up to 10%. Private Medical Scheme. Life Assurance. Enrolment in our Share scheme - subject to scheme eligibility criteria. Unlimited opportunities to learn in our Training platforms. Don't hesitate to contact our TA Specialist Elvira Dupcheva to request more information! As a Disability Confident employer, we aim to ensure that people with disabilities who meet the minimum criteria for this position will be offered an interview. We are committed to making reasonable adjustments and changes as needed to the application and assessment process to remove or reduce any disadvantage associated with a person's disability.
SAP FICO Consultant Frimley or Preston (1-2 days onsite per month) 813.99 per day Umbrella Inside IR35 6 Month Contract initially. This is a great opportunity to work within one of the UK's leading Defence organisations based In Frimley or Preston. Mainly remote with 1-2 days per month required in Preston or Frimley. Role Description:- The role is for an experienced and detail orientated SAP FICO Consultant to form part of an existing DevOps team to help deliver a strong pipeline of transformational changes, supporting the business to improve efficiency in a number of areas. The candidate will work closely with cross-functional finance and business teams to analyse business requirements and translate them into effective SAP S/4HANA solutions. The FICO consultant will have a deep understanding of Sap S/4HANA and how it is configured for the business. They will live and breathe the Agile manifesto and will use processes, tools and culture to continuously improve what they do and how they work for the delight of the customer. Adding value every day will be a key goal. Applies knowledge, skills and training to deliver the information technology solutions required to allow the business to meet its strategic and tactical goals. The SAP FICO consultant is a key enabler of digital finance transformation. Knowledge: In-depth working knowledge of SAP S/4HANA FI CO and impacts on other modules. Implementation of On Premise Application and SAAS Systems and data Integration Good understanding of the Agile Manifesto, DevOps Principles, Scrum and Lean Engineering Practices. PI / PO ServiceNow Skills: Development and Test Functional/ Technical Design Data Management Release Support Governance and Control Self-Learning Qualifications: Relevant IT degree or business degree, experience in consultancy For more information please contact Lauren Morley at JAM Recruitment.
Jun 17, 2025
Contractor
SAP FICO Consultant Frimley or Preston (1-2 days onsite per month) 813.99 per day Umbrella Inside IR35 6 Month Contract initially. This is a great opportunity to work within one of the UK's leading Defence organisations based In Frimley or Preston. Mainly remote with 1-2 days per month required in Preston or Frimley. Role Description:- The role is for an experienced and detail orientated SAP FICO Consultant to form part of an existing DevOps team to help deliver a strong pipeline of transformational changes, supporting the business to improve efficiency in a number of areas. The candidate will work closely with cross-functional finance and business teams to analyse business requirements and translate them into effective SAP S/4HANA solutions. The FICO consultant will have a deep understanding of Sap S/4HANA and how it is configured for the business. They will live and breathe the Agile manifesto and will use processes, tools and culture to continuously improve what they do and how they work for the delight of the customer. Adding value every day will be a key goal. Applies knowledge, skills and training to deliver the information technology solutions required to allow the business to meet its strategic and tactical goals. The SAP FICO consultant is a key enabler of digital finance transformation. Knowledge: In-depth working knowledge of SAP S/4HANA FI CO and impacts on other modules. Implementation of On Premise Application and SAAS Systems and data Integration Good understanding of the Agile Manifesto, DevOps Principles, Scrum and Lean Engineering Practices. PI / PO ServiceNow Skills: Development and Test Functional/ Technical Design Data Management Release Support Governance and Control Self-Learning Qualifications: Relevant IT degree or business degree, experience in consultancy For more information please contact Lauren Morley at JAM Recruitment.
ServiceNow Platform Support Consultant nr. St. Albans (Hybrid - 2 days onsite) Permanent 45,000 - 65,000 DOE We're hiring on behalf of a trusted client for a ServiceNow Platform Support Consultant to join their ServiceNow operations team. This is a great opportunity for someone with solid ServiceNow experience who enjoys solving problems, supporting critical systems, and working in a collaborative environment. What You'll Be Doing Supporting a global, business-critical ServiceNow platform (24/7 environment). Managing incidents, problems, and defects ensuring smooth ticket progression. Delivering configuration fixes and occasional code fixes utilising your ServiceNow Developer background (approx. 20% of the role). Handling app/plugin upgrades, patch testing, and performance monitoring. Collaborating with internal teams and offering guidance to junior colleagues. What We're Looking For A good solid background in ServiceNow Development/Coding, perhaps moving up from an Admin level. Strong understanding of ITIL/ITSM processes, especially incident/problem management. Comfortable with JavaScript, XML, JSON, HTML, CSS. Organised, proactive, and confident in taking ownership of technical issues. Excellent communication skills across technical and non-technical teams. Why Apply? Clear progression into technical leadership. Hybrid working model - just 2 days a week in the office. Supportive team culture with real impact on a global platform. Open to candidates with varying levels of experience with the salary aligned accordingly ( 45-65k). Does this sound like something you can sink your teeth into? Apply now to find out more and take the next step in your ServiceNow career. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Jun 14, 2025
Full time
ServiceNow Platform Support Consultant nr. St. Albans (Hybrid - 2 days onsite) Permanent 45,000 - 65,000 DOE We're hiring on behalf of a trusted client for a ServiceNow Platform Support Consultant to join their ServiceNow operations team. This is a great opportunity for someone with solid ServiceNow experience who enjoys solving problems, supporting critical systems, and working in a collaborative environment. What You'll Be Doing Supporting a global, business-critical ServiceNow platform (24/7 environment). Managing incidents, problems, and defects ensuring smooth ticket progression. Delivering configuration fixes and occasional code fixes utilising your ServiceNow Developer background (approx. 20% of the role). Handling app/plugin upgrades, patch testing, and performance monitoring. Collaborating with internal teams and offering guidance to junior colleagues. What We're Looking For A good solid background in ServiceNow Development/Coding, perhaps moving up from an Admin level. Strong understanding of ITIL/ITSM processes, especially incident/problem management. Comfortable with JavaScript, XML, JSON, HTML, CSS. Organised, proactive, and confident in taking ownership of technical issues. Excellent communication skills across technical and non-technical teams. Why Apply? Clear progression into technical leadership. Hybrid working model - just 2 days a week in the office. Supportive team culture with real impact on a global platform. Open to candidates with varying levels of experience with the salary aligned accordingly ( 45-65k). Does this sound like something you can sink your teeth into? Apply now to find out more and take the next step in your ServiceNow career. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Identity & Access Management Analyst (I&AM) London/Hybrid Salary: Up to £50,000 per annum VIQU have partnered with a leading financial services company in central London who are currently recruiting for an Identity & Access Management Analyst to join their growing team. The role will focus on the maintenance of Identity & Access Management Security and processes, implementation of I&AM systems, joiners, movers and leavers, and promoting the overall understanding of the I&AM requirements. Duties of the Identity & Access Management Analyst: - Utilise Identity Management tools like Entra, Active Directory, Okta ect to manage and administer I&AM systems. Help to continuously improve I&AM processes and procedures. - Design the framework for management of user identities, accounts, access privileges, and job profiles. - Manage automation, ensuring access requests are enforced. - Ensure the overall adoption of an I&AM framework, helping to manage a continuous improvement plan and helping to ensure best practise. - Provide training to wider teams on I&AM principles. Experience required of the Identity & Access Management Analyst: - Extensive experience in developing, improving, and implementing Identity and Access Management (I&AM) processes. - Hands on experience using Identity Management and Governance tools (eg Entra, Active Directory, ServiceNow, Okta). - Deep understanding of IT security best practises, and how to implement continuous improvement. - Experience analysing and implementing I&AM processes, helping to improve processes day to day. - Ability to review audit findings, managing stakeholder engagement. Identity & Access Management Analyst (I&AM) London/Hybrid Salary: Up to £50,000 per annum To discuss this exciting opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Jack McManus If you know someone who would be ideal for this role, by way of showing our appreciation, VIQU is offering an introduction fee up to £1,000 once your referral has successfully started work with our client (terms apply).
Mar 18, 2025
Full time
Identity & Access Management Analyst (I&AM) London/Hybrid Salary: Up to £50,000 per annum VIQU have partnered with a leading financial services company in central London who are currently recruiting for an Identity & Access Management Analyst to join their growing team. The role will focus on the maintenance of Identity & Access Management Security and processes, implementation of I&AM systems, joiners, movers and leavers, and promoting the overall understanding of the I&AM requirements. Duties of the Identity & Access Management Analyst: - Utilise Identity Management tools like Entra, Active Directory, Okta ect to manage and administer I&AM systems. Help to continuously improve I&AM processes and procedures. - Design the framework for management of user identities, accounts, access privileges, and job profiles. - Manage automation, ensuring access requests are enforced. - Ensure the overall adoption of an I&AM framework, helping to manage a continuous improvement plan and helping to ensure best practise. - Provide training to wider teams on I&AM principles. Experience required of the Identity & Access Management Analyst: - Extensive experience in developing, improving, and implementing Identity and Access Management (I&AM) processes. - Hands on experience using Identity Management and Governance tools (eg Entra, Active Directory, ServiceNow, Okta). - Deep understanding of IT security best practises, and how to implement continuous improvement. - Experience analysing and implementing I&AM processes, helping to improve processes day to day. - Ability to review audit findings, managing stakeholder engagement. Identity & Access Management Analyst (I&AM) London/Hybrid Salary: Up to £50,000 per annum To discuss this exciting opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Jack McManus If you know someone who would be ideal for this role, by way of showing our appreciation, VIQU is offering an introduction fee up to £1,000 once your referral has successfully started work with our client (terms apply).
ServiceNow Developer / Consultant - London (Remote) We are seeking a highly skilled and motivated ServiceNow professional to join our team. This role offers flexibility and is ideal for someone with strong expertise in ServiceNow who can contribute to the design, implementation, and optimization of ServiceNow solutions across various business functions. Whether you specialize in development or consulting. Responsibilities: Design, configure, and implement ServiceNow solutions based on business requirements. Collaborate with stakeholders to gather requirements and translate them into technical specifications. Customize ServiceNow modules (e.g., ITSM, ITOM, HRSD, CSM) to meet client needs. Create workflows, business rules, and scripts to automate processes and improve efficiency. Troubleshoot and resolve issues, ensuring the platform runs smoothly and securely. Perform data integration and migration tasks with third-party systems. Provide guidance on best practices and support during ServiceNow implementations. Work on ongoing improvements, upgrades, and new feature rollouts. Collaborate with cross-functional teams to ensure the platform aligns with business objectives. Skills & Experience: Strong hands-on experience with ServiceNow platform (developer, administration, or consulting). Familiarity with ServiceNow modules such as ITSM, ITOM, HRSD, or others. Experience with scripting and customization (JavaScript, Business Rules, UI Actions). Knowledge of ServiceNow integrations with third-party tools and APIs. Ability to troubleshoot and resolve technical issues efficiently. Strong communication skills and the ability to work with both technical and non-technical stakeholders. Experience with ITIL and service management processes is a plus. Relevant certifications (ServiceNow Certified System Administrator, ServiceNow Certified Application Developer, etc.) are a plus but not essential. If interested and keen on finding out more about this project and taking the next steps into securing your new challenge, please apply immediately as interviews are taking place now.
Mar 09, 2025
Contractor
ServiceNow Developer / Consultant - London (Remote) We are seeking a highly skilled and motivated ServiceNow professional to join our team. This role offers flexibility and is ideal for someone with strong expertise in ServiceNow who can contribute to the design, implementation, and optimization of ServiceNow solutions across various business functions. Whether you specialize in development or consulting. Responsibilities: Design, configure, and implement ServiceNow solutions based on business requirements. Collaborate with stakeholders to gather requirements and translate them into technical specifications. Customize ServiceNow modules (e.g., ITSM, ITOM, HRSD, CSM) to meet client needs. Create workflows, business rules, and scripts to automate processes and improve efficiency. Troubleshoot and resolve issues, ensuring the platform runs smoothly and securely. Perform data integration and migration tasks with third-party systems. Provide guidance on best practices and support during ServiceNow implementations. Work on ongoing improvements, upgrades, and new feature rollouts. Collaborate with cross-functional teams to ensure the platform aligns with business objectives. Skills & Experience: Strong hands-on experience with ServiceNow platform (developer, administration, or consulting). Familiarity with ServiceNow modules such as ITSM, ITOM, HRSD, or others. Experience with scripting and customization (JavaScript, Business Rules, UI Actions). Knowledge of ServiceNow integrations with third-party tools and APIs. Ability to troubleshoot and resolve technical issues efficiently. Strong communication skills and the ability to work with both technical and non-technical stakeholders. Experience with ITIL and service management processes is a plus. Relevant certifications (ServiceNow Certified System Administrator, ServiceNow Certified Application Developer, etc.) are a plus but not essential. If interested and keen on finding out more about this project and taking the next steps into securing your new challenge, please apply immediately as interviews are taking place now.
Lead/Managing ServiceNow HR Consultant 85+ bonus Hybrid (Some client travel) Are you a seasoned ServiceNow HR Consultant strong experience across the product suite? We're looking for someone to join our client's team - a household name with a strong reputation in the industry. In this position, you'll be the go-to person for clients across various industries, helping them transform their HR operations using ServiceNow. You'll dive into projects that improve employee experiences and streamline HR processes, all while providing strategic insights and hands-on solutions. Your job will involve gathering and understanding business requirements, configuring ServiceNow HR modules, and leading workshops to ensure everything runs smoothly. You'll be implementing bespoke HR solutions, utilising ServiceNow modules such as: HRSD, Employee Service Centre, and Employee Lifecycle Events. You'll be diving into their client's HR teams and getting underneath their skin to fully understand their requirements. You'll utilise and share your knowledge and experience that you've gained throughout your ServiceNow journey to guide the implementation. This isn't just another job - it's a chance to work on a variety of projects that make a real impact. You'll be at the cutting edge of digital HR transformations, tackling interesting challenges and growing your expertise. Plus, our client offers a flexible working environment, valuing work-life balance and fostering a positive, inclusive culture. I am looking to speak to someone with: Strong experience as a ServiceNow Consultant/Analyst, specifically with HR modules, and a proven record of delivering solutions. Great communication and people skills, with the ability to turn complex requirements into clear, actionable plans for a variety of stakeholders. A proactive mindset and a passion for using tech to make HR processes better. Experience managing/mentoring more junior members of staff Working closely with bids and understanding the sales process In return, this role is offering a basic salary of up to 85k - depending on experience, plus bonus, and a great benefits package. You will be expected to travel to client site as and when required, alongside travelling to one of their offices every so often. There will be some client travel as and when required. If you're ready to take the next big step in your career and work on impactful HR projects, I'd love to speak with you. Send your CV in ASAP for consideration on this role. You must be eligible for Security Clearance Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Mar 08, 2025
Full time
Lead/Managing ServiceNow HR Consultant 85+ bonus Hybrid (Some client travel) Are you a seasoned ServiceNow HR Consultant strong experience across the product suite? We're looking for someone to join our client's team - a household name with a strong reputation in the industry. In this position, you'll be the go-to person for clients across various industries, helping them transform their HR operations using ServiceNow. You'll dive into projects that improve employee experiences and streamline HR processes, all while providing strategic insights and hands-on solutions. Your job will involve gathering and understanding business requirements, configuring ServiceNow HR modules, and leading workshops to ensure everything runs smoothly. You'll be implementing bespoke HR solutions, utilising ServiceNow modules such as: HRSD, Employee Service Centre, and Employee Lifecycle Events. You'll be diving into their client's HR teams and getting underneath their skin to fully understand their requirements. You'll utilise and share your knowledge and experience that you've gained throughout your ServiceNow journey to guide the implementation. This isn't just another job - it's a chance to work on a variety of projects that make a real impact. You'll be at the cutting edge of digital HR transformations, tackling interesting challenges and growing your expertise. Plus, our client offers a flexible working environment, valuing work-life balance and fostering a positive, inclusive culture. I am looking to speak to someone with: Strong experience as a ServiceNow Consultant/Analyst, specifically with HR modules, and a proven record of delivering solutions. Great communication and people skills, with the ability to turn complex requirements into clear, actionable plans for a variety of stakeholders. A proactive mindset and a passion for using tech to make HR processes better. Experience managing/mentoring more junior members of staff Working closely with bids and understanding the sales process In return, this role is offering a basic salary of up to 85k - depending on experience, plus bonus, and a great benefits package. You will be expected to travel to client site as and when required, alongside travelling to one of their offices every so often. There will be some client travel as and when required. If you're ready to take the next big step in your career and work on impactful HR projects, I'd love to speak with you. Send your CV in ASAP for consideration on this role. You must be eligible for Security Clearance Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
ServiceNow Senior Technical Consultant required to work at an leading ServiceNow Implementation Partner to work across a range of interesting and complex implementation projects on a permanent basis with work split between home and London. Joining a growing and industry-leading group of consultants you will be responsible for implementing ServiceNow for various customers from initial engagement through to delivery. You will therefore be required to have strong business-facing and technical skills; from advising on possible solutions and running requirements gathering workshops, through to hands on development and configuring the platform using JavaScript, HTML, and AngularJS. Ideally, the successful candidate will have prior experience in a consulting role and hold ServiceNow certifications such as CSA and CIS (preferably across multiple product lines). Successful candidates will be technical, engaging and adaptable; with the ability to push themselves and be self-sufficient in a fast-moving environment. There is an excellent working culture; with importance placed on the social and collaborative aspects, as well as the technical nature of the role, and is a great opportunity to join an excellent consultancy as part of an incredibly impressive team. By applying to this advert, you are giving Xcede authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. A copy of our Privacy notice is available on our website for further details. Xcede is acting as an Employment Business in relation to this vacancy.
Mar 07, 2025
Full time
ServiceNow Senior Technical Consultant required to work at an leading ServiceNow Implementation Partner to work across a range of interesting and complex implementation projects on a permanent basis with work split between home and London. Joining a growing and industry-leading group of consultants you will be responsible for implementing ServiceNow for various customers from initial engagement through to delivery. You will therefore be required to have strong business-facing and technical skills; from advising on possible solutions and running requirements gathering workshops, through to hands on development and configuring the platform using JavaScript, HTML, and AngularJS. Ideally, the successful candidate will have prior experience in a consulting role and hold ServiceNow certifications such as CSA and CIS (preferably across multiple product lines). Successful candidates will be technical, engaging and adaptable; with the ability to push themselves and be self-sufficient in a fast-moving environment. There is an excellent working culture; with importance placed on the social and collaborative aspects, as well as the technical nature of the role, and is a great opportunity to join an excellent consultancy as part of an incredibly impressive team. By applying to this advert, you are giving Xcede authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. A copy of our Privacy notice is available on our website for further details. Xcede is acting as an Employment Business in relation to this vacancy.
Job Title: Service Desk Analyst/Customer Service Agent Job Description We are seeking a dedicated and customer-oriented Service Desk Analyst to join our team. The ideal candidate will be Portuguese-speaking and possess strong customer service skills. This role involves providing technical support and assistance to our clients, ensuring their issues are resolved efficiently and effectively. Responsibilities Provide first-level support to clients via phone, email, and chat in Portuguese and English. Troubleshoot and resolve basic IT issues, escalating more complex problems to the appropriate teams. Utilise Zendesk or ServiceNow to manage and track support tickets. Maintain a high level of customer satisfaction by delivering timely and accurate solutions. Document and update client interactions and technical procedures. Collaborate with other team members to improve service processes and client experiences. Essential Skills Fluency in Portuguese and English. Proven customer service experience, preferably in a technical support role. Basic IT skills, including knowledge of common software and hardware issues. Excellent communication and interpersonal skills. Strong problem-solving abilities and attention to detail. Ability to work independently and as part of a team. Additional Skills & Qualifications Familiarity with Zendesk or ServiceNow (preferred). Why Work Here? Our company values a collaborative and inclusive culture, where every team member's contributions are recognised and appreciated. We offer opportunities for professional development and career growth. Our supportive work environment ensures a balanced work-life integration, enhancing your overall job satisfaction. Work Environment You will be working in a dynamic and fast-paced environment, utilising technologies such as Zendesk or ServiceNow to manage support tickets. The role involves interacting with clients via phone, email, and chat. Our team embraces a collaborative approach, ensuring you have the support needed to excel in your role. Job Type & Location This is a Contract position based out of Folkestone, United Kingdom. Location Folkestone, UK Trading as TEKsystems. Allegis Group Limited, Bracknell, RG12 1RT, United Kingdom. No Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at our website. To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go our website. We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice on our website for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.
Mar 06, 2025
Contractor
Job Title: Service Desk Analyst/Customer Service Agent Job Description We are seeking a dedicated and customer-oriented Service Desk Analyst to join our team. The ideal candidate will be Portuguese-speaking and possess strong customer service skills. This role involves providing technical support and assistance to our clients, ensuring their issues are resolved efficiently and effectively. Responsibilities Provide first-level support to clients via phone, email, and chat in Portuguese and English. Troubleshoot and resolve basic IT issues, escalating more complex problems to the appropriate teams. Utilise Zendesk or ServiceNow to manage and track support tickets. Maintain a high level of customer satisfaction by delivering timely and accurate solutions. Document and update client interactions and technical procedures. Collaborate with other team members to improve service processes and client experiences. Essential Skills Fluency in Portuguese and English. Proven customer service experience, preferably in a technical support role. Basic IT skills, including knowledge of common software and hardware issues. Excellent communication and interpersonal skills. Strong problem-solving abilities and attention to detail. Ability to work independently and as part of a team. Additional Skills & Qualifications Familiarity with Zendesk or ServiceNow (preferred). Why Work Here? Our company values a collaborative and inclusive culture, where every team member's contributions are recognised and appreciated. We offer opportunities for professional development and career growth. Our supportive work environment ensures a balanced work-life integration, enhancing your overall job satisfaction. Work Environment You will be working in a dynamic and fast-paced environment, utilising technologies such as Zendesk or ServiceNow to manage support tickets. The role involves interacting with clients via phone, email, and chat. Our team embraces a collaborative approach, ensuring you have the support needed to excel in your role. Job Type & Location This is a Contract position based out of Folkestone, United Kingdom. Location Folkestone, UK Trading as TEKsystems. Allegis Group Limited, Bracknell, RG12 1RT, United Kingdom. No Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at our website. To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go our website. We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice on our website for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.
