A Lead ServiceNow Technical Consultant is required to join a leading ServiceNow partner on a contract basis. For this position the Lead ServiceNow Technical Consultant will design and implement a number of solutions within ServiceNow to meet customer requirements. These will include but not be limited to CSM, HR, ITOM and making sure that the operation to go live is a successful one. You will work closely with internal and external stakeholders to map requirements and design solutions to meet the customer needs and Lead on the Technical delivery. You will then develop workflows and various scripts to map the implementation. You will also have the ability to integrate these solutions with other systems where nessasary. The ideal candidate for this position will have proven experience of leading on the implementation of ServiceNow and associated modules within a consultative setting and ideally hold SC clearance. This role is to start ASAP and will pay in the region of £500-£550 per day (ltd/umbrella) dependant on experience. Networkers acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers and is part of Gattaca Plc. Gattaca Plc provides support services to Networkers and may assist with processing your application...... click apply for full job details
Oct 23, 2020
Contractor
A Lead ServiceNow Technical Consultant is required to join a leading ServiceNow partner on a contract basis. For this position the Lead ServiceNow Technical Consultant will design and implement a number of solutions within ServiceNow to meet customer requirements. These will include but not be limited to CSM, HR, ITOM and making sure that the operation to go live is a successful one. You will work closely with internal and external stakeholders to map requirements and design solutions to meet the customer needs and Lead on the Technical delivery. You will then develop workflows and various scripts to map the implementation. You will also have the ability to integrate these solutions with other systems where nessasary. The ideal candidate for this position will have proven experience of leading on the implementation of ServiceNow and associated modules within a consultative setting and ideally hold SC clearance. This role is to start ASAP and will pay in the region of £500-£550 per day (ltd/umbrella) dependant on experience. Networkers acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers and is part of Gattaca Plc. Gattaca Plc provides support services to Networkers and may assist with processing your application...... click apply for full job details
A leading Independent IT Infrastructure and Services Consultancy are looking for an experienced ServiceNow Technical Consultant for a contract until the end of 2020 initially. Remote contract, Outside IR35 As a founding UK ServiceNow partner the Centre of Excellence has unmatched experience in helping customers maximise the benefits of the ServiceNow platform. Joining a highly skilled team of Architects, Project Managers, Lead/Business Process Consultants and Technical Consultants who deliver across the ServiceNow platform to ensure organisations optimise how they use ServiceNow and transform the way in which they work Technical Consultants design & build high quality ServiceNow solutions, while providing advice and guidance on all matters relating to ServiceNow implementation and technical best practice The role reports to the Head of Technical Consulting and works alongside other members of the team for project engagements, the work is mainly remotely based, which provides a lot of autonomy and a duty to be diligent in supporting co-workers Key Accountabilities and Responsibilities Delivering high quality ServiceNow implementations based on business process requirements Ensuring adherence to coding and design standards, and providing technical hand-over documentation Peer reviewing the work of others Able to communicate on complex issues to meet business and customer requirements to avoid escalations Increasing application operating efficiency and adapting to new requirements, as necessary Keep up to date with current and future market developments, technologies, product and strategies According to experience: Provide technical design authority and mentor more junior members of the team Technical lead for medium scale solutions ensuring designs meet customer requirements and achieve appropriate outcomes and deliverables. Acts as a role model for colleagues providing guidance around technical and behavioural competencies to ensure sharing of internal best practice Assisting with system testing and UAT Contribute to the development of technical procedures and standards Escalate issues in line with company processes to ensure customer demands are met Attend and present at customer meetings to ensure understanding of customer requirements and to assist with knowledge transfer Recording, qualification and questioning of customer requirements, even in complex projects and in the case of unclear customer requirements Regularly updates his/her technical knowledge by participating in internal and external training and certifications Skills and Experience Responsible for design and development of ServiceNow solutions according to requirements specified by Process Consultants, while working with peers and more Senior Consultants for guidance as required 3-5 years of experience in ServiceNow implementation, including in depth knowledge of ServiceNow's functionality, database structure, developer APIs, development tools and techniques Experience delivering high quality ServiceNow code and customisation with appropriate documentation and testing Ability to implement according to business/process requirements, based on good design principles, with evaluation of potential issues and possible solutions Work well within a team, reporting issues and risks, take part in team meetings, share ideas and work towards improving our service Ensuring adherence to TeamUltra coding and design standards Increasing application operating efficiency and adapting to new requirements, as necessary Utilise all sources of information and collaborate with your colleagues to find the best solution for the customer Take ownership of your own career and development once agreed and discussed Expected to research, self-study and attain/retain accreditations on ServiceNow Is able to help manage a complex project Excellent written and verbal communication Uses active listening skills and probing techniques to understand the priorities and concerns of others Understanding of ITIL beyond Foundation level Relevant qualifications (eg Degree level Computer Science or related) ServiceNow Certifications - System Administrator, Certified Implementation Specialist in ITSM and other areas Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Oct 23, 2020
Contractor
A leading Independent IT Infrastructure and Services Consultancy are looking for an experienced ServiceNow Technical Consultant for a contract until the end of 2020 initially. Remote contract, Outside IR35 As a founding UK ServiceNow partner the Centre of Excellence has unmatched experience in helping customers maximise the benefits of the ServiceNow platform. Joining a highly skilled team of Architects, Project Managers, Lead/Business Process Consultants and Technical Consultants who deliver across the ServiceNow platform to ensure organisations optimise how they use ServiceNow and transform the way in which they work Technical Consultants design & build high quality ServiceNow solutions, while providing advice and guidance on all matters relating to ServiceNow implementation and technical best practice The role reports to the Head of Technical Consulting and works alongside other members of the team for project engagements, the work is mainly remotely based, which provides a lot of autonomy and a duty to be diligent in supporting co-workers Key Accountabilities and Responsibilities Delivering high quality ServiceNow implementations based on business process requirements Ensuring adherence to coding and design standards, and providing technical hand-over documentation Peer reviewing the work of others Able to communicate on complex issues to meet business and customer requirements to avoid escalations Increasing application operating efficiency and adapting to new requirements, as necessary Keep up to date with current and future market developments, technologies, product and strategies According to experience: Provide technical design authority and mentor more junior members of the team Technical lead for medium scale solutions ensuring designs meet customer requirements and achieve appropriate outcomes and deliverables. Acts as a role model for colleagues providing guidance around technical and behavioural competencies to ensure sharing of internal best practice Assisting with system testing and UAT Contribute to the development of technical procedures and standards Escalate issues in line with company processes to ensure customer demands are met Attend and present at customer meetings to ensure understanding of customer requirements and to assist with knowledge transfer Recording, qualification and questioning of customer requirements, even in complex projects and in the case of unclear customer requirements Regularly updates his/her technical knowledge by participating in internal and external training and certifications Skills and Experience Responsible for design and development of ServiceNow solutions according to requirements specified by Process Consultants, while working with peers and more Senior Consultants for guidance as required 3-5 years of experience in ServiceNow implementation, including in depth knowledge of ServiceNow's functionality, database structure, developer APIs, development tools and techniques Experience delivering high quality ServiceNow code and customisation with appropriate documentation and testing Ability to implement according to business/process requirements, based on good design principles, with evaluation of potential issues and possible solutions Work well within a team, reporting issues and risks, take part in team meetings, share ideas and work towards improving our service Ensuring adherence to TeamUltra coding and design standards Increasing application operating efficiency and adapting to new requirements, as necessary Utilise all sources of information and collaborate with your colleagues to find the best solution for the customer Take ownership of your own career and development once agreed and discussed Expected to research, self-study and attain/retain accreditations on ServiceNow Is able to help manage a complex project Excellent written and verbal communication Uses active listening skills and probing techniques to understand the priorities and concerns of others Understanding of ITIL beyond Foundation level Relevant qualifications (eg Degree level Computer Science or related) ServiceNow Certifications - System Administrator, Certified Implementation Specialist in ITSM and other areas Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
ServiceNow HR Technology Consultant About us Capgemini is a global leader in consulting, digital transformation, technology and engineering services. The Group is at the forefront of innovation to address the entire breadth of clients' opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year+ heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. Today, it is a multicultural company of 270,000 team members in almost 50 countries. With Altran, the Group reported 2019 combined revenues of €17billion. Who you'll be working with Join Capgemini and drive automation and innovation for leading global organizations and corporations. Business is not usual. Today we see multiple shifts occurring simultaneously. Shifts that are broad, complex, and at high velocity and are driving new levels of disruption and value creation. The risks of not acting or acting in yesterday's innovation paradigms are far too great. The current situation demands doing something beyond the ordinary. Organizations must confront the new realities and develop an intrinsic ability to apply innovation. Capgemini's Transformation approach helps frame and implement the solution to modern problems in volatile, uncertain, complex, and ambiguous situations. Capgemini has selected ServiceNow and Zendesk to advance our service delivery business within our Global Delivery Centers. What you'll do As a ServiceNow Technology Consultant within Capgemini's Business Services Global Business Line the following set of responsibilities and duties exists. Deliver functional tools strategies which support client business processes and support our global delivery centers, recommendations and solutions that will overall improve our client's experience and delivery center outcomes. Promote Capgemini's Digital Employee Operations (DEO), Digital Contact Center (DCC), and Digital Learning Operations (DLO) practice, its principles while leveraging our assets. Strong client facing skills and a good listener. Ability to push a point/right solution to different stakeholders (both technical and non-technical) Ability to influence at senior business levels. Working with various levels: CHRO, EDs, VPs, Advisor Partners, Client HR Community, Capgemini Bid teams Ability to work effectively cross-functionally and interculturally across geographically dispersed groups with a proven track record of driving results. What you'll bring A strong background in end to end infrastructure technologies and architecture, ideally from more than one company Project delivery for application discovery service both agent and agentless. Provide application modelling. ServiceNow expertise gained from production application deployment, proven experience of delivering complex cloud project engagements Excellent verbal and written communications skills; excellent presentation and facilitation skills; Possess the ability to clearly articulate the pros and cons of technology choices and solution design decisions and to construct and present rational options to clients and prospective clients on the options they have; Comfortable facilitating group discussions and leading client strategy and design activities; able to translate client needs and opportunities into architecture specifications that can be referred to by the analyst, development and migration teams; Have a focus on getting the job done and done properly; Minimum 2 years of experience in one or more of the following platforms but not limited to: ServiceNow, Salesforce.com, IVR Genesys Call Center Solutions, Pega, Zendesk, AWS Connect Certified ServiceNow System Administrator with 2 + years ServiceNow HRSD experience & completion of ServiceNow HR Fundamentals. OR Completion of ServiceNow HR Fundamentals (within last 3 years) plus 2+ years ServiceNow HRSD experience Bachelor's Degree required. Ability to independently understand and transition into Capgemini's methodologies and approaches. Support technical and tools sales cycle with RFP/RFI/RFQ development. Technical and automation first mindset who understands the ever-changing Contact Center platform and associate tools. Experience in software QA testing including creating and completing tests, issue tracking and strong debugging skills. Ability to work effectively cross-functionally and interculturally across geographically dispersed groups with a proven track record of driving results. Experience with governance, risk and compliance management. What we'll offer you Professional development. Accelerated career progression. An environment that encourages entrepreneurial spirit. It's all on offer at Capgemini. And although collaboration is at the core of the way we work, we also recognise individual needs with a flexible benefits package you can tailor to suit you.
Oct 21, 2020
Full time
ServiceNow HR Technology Consultant About us Capgemini is a global leader in consulting, digital transformation, technology and engineering services. The Group is at the forefront of innovation to address the entire breadth of clients' opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year+ heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. Today, it is a multicultural company of 270,000 team members in almost 50 countries. With Altran, the Group reported 2019 combined revenues of €17billion. Who you'll be working with Join Capgemini and drive automation and innovation for leading global organizations and corporations. Business is not usual. Today we see multiple shifts occurring simultaneously. Shifts that are broad, complex, and at high velocity and are driving new levels of disruption and value creation. The risks of not acting or acting in yesterday's innovation paradigms are far too great. The current situation demands doing something beyond the ordinary. Organizations must confront the new realities and develop an intrinsic ability to apply innovation. Capgemini's Transformation approach helps frame and implement the solution to modern problems in volatile, uncertain, complex, and ambiguous situations. Capgemini has selected ServiceNow and Zendesk to advance our service delivery business within our Global Delivery Centers. What you'll do As a ServiceNow Technology Consultant within Capgemini's Business Services Global Business Line the following set of responsibilities and duties exists. Deliver functional tools strategies which support client business processes and support our global delivery centers, recommendations and solutions that will overall improve our client's experience and delivery center outcomes. Promote Capgemini's Digital Employee Operations (DEO), Digital Contact Center (DCC), and Digital Learning Operations (DLO) practice, its principles while leveraging our assets. Strong client facing skills and a good listener. Ability to push a point/right solution to different stakeholders (both technical and non-technical) Ability to influence at senior business levels. Working with various levels: CHRO, EDs, VPs, Advisor Partners, Client HR Community, Capgemini Bid teams Ability to work effectively cross-functionally and interculturally across geographically dispersed groups with a proven track record of driving results. What you'll bring A strong background in end to end infrastructure technologies and architecture, ideally from more than one company Project delivery for application discovery service both agent and agentless. Provide application modelling. ServiceNow expertise gained from production application deployment, proven experience of delivering complex cloud project engagements Excellent verbal and written communications skills; excellent presentation and facilitation skills; Possess the ability to clearly articulate the pros and cons of technology choices and solution design decisions and to construct and present rational options to clients and prospective clients on the options they have; Comfortable facilitating group discussions and leading client strategy and design activities; able to translate client needs and opportunities into architecture specifications that can be referred to by the analyst, development and migration teams; Have a focus on getting the job done and done properly; Minimum 2 years of experience in one or more of the following platforms but not limited to: ServiceNow, Salesforce.com, IVR Genesys Call Center Solutions, Pega, Zendesk, AWS Connect Certified ServiceNow System Administrator with 2 + years ServiceNow HRSD experience & completion of ServiceNow HR Fundamentals. OR Completion of ServiceNow HR Fundamentals (within last 3 years) plus 2+ years ServiceNow HRSD experience Bachelor's Degree required. Ability to independently understand and transition into Capgemini's methodologies and approaches. Support technical and tools sales cycle with RFP/RFI/RFQ development. Technical and automation first mindset who understands the ever-changing Contact Center platform and associate tools. Experience in software QA testing including creating and completing tests, issue tracking and strong debugging skills. Ability to work effectively cross-functionally and interculturally across geographically dispersed groups with a proven track record of driving results. Experience with governance, risk and compliance management. What we'll offer you Professional development. Accelerated career progression. An environment that encourages entrepreneurial spirit. It's all on offer at Capgemini. And although collaboration is at the core of the way we work, we also recognise individual needs with a flexible benefits package you can tailor to suit you.
Solution Architect - ServiceNow/Issue Management- 6 months contract with possible extension to 12. URGENT CONTRACT VACANCY - START DATE - ASAP (Ideally 2-4 weeks) Initially home based and once the Covid threat is over Nottingham with flexibility for home working. I am recruiting for a Globally market-leading company for a 6-12 month contract. Location - Home (during Covid) which could be for the foreseeable future, and then Nottingham They have state of the art offices with superb transport inks. The environment is fast-paced, super friendly and they are continually looking for ideas to improve their working practices. The Role:- - You will be part of a globally focussed architectural team with over 500 employees, 40 of who are Architects. This is a fast paced and client focused group, lots of internal stakeholder engagement and you will work with colleagues across UK, US and India. - Responsible for defining the end to end solutions and business offerings to meet the functional and non-functional requirements of the end customer while ensuring it is costed, delivered to specification and can be operated. - Specific skills, experience and knowledge in Issue Management and ServiceNow architecture as well as the capability for implementing an Issue Management solution and linkages between my customers products and ServiceNow. - N eed to ensure that all elements of the solution are delivered including the business, application, technology layers while complying to information and security requirements and provision an operational service by directing the domain and functional experts within each of these domains Skills/Experience:-- Industry experience - Pharma, or other Regulated industries like Finance / Banking etc are good as they are used to working in a similar regulated process driven business. - Advanced and senior level Senior Solution Architectural experience of at least 5-8 yrs as well as expertise in ServiceNow of at least 2-3 years. - Previous Azure experience is important. - Client facing experience (mainly internal) and approach with strong communication skills and personality are a must. - Strong UML Design methodology experience and understanding. - Agile Scrum methodology work experience (SAFe) - Strong software delivery background ideally from Engineer to Senior Solution Architect for the full rounded experience is desirable. - Strong consultative approach and consultative skills ,either in the capacity or a Consultant or as part of an Architectural or delivery role. - Full SDLC experience important. - Standalone role and sneed to have strong influencing experience from an individual contributor prospective to engage with senior leadership, management and project, engineering teams. What are you waiting for apply Now as we are interviewing currently and keen to make an appointment ASAP. Please email your CV or connect via linked-in with a brief message explaining your current situation and I will contact you straight back. All interviews will be remotely on video involving a 2 stag process and will be also include remote on-boarding...... click apply for full job details
Oct 16, 2020
Contractor
Solution Architect - ServiceNow/Issue Management- 6 months contract with possible extension to 12. URGENT CONTRACT VACANCY - START DATE - ASAP (Ideally 2-4 weeks) Initially home based and once the Covid threat is over Nottingham with flexibility for home working. I am recruiting for a Globally market-leading company for a 6-12 month contract. Location - Home (during Covid) which could be for the foreseeable future, and then Nottingham They have state of the art offices with superb transport inks. The environment is fast-paced, super friendly and they are continually looking for ideas to improve their working practices. The Role:- - You will be part of a globally focussed architectural team with over 500 employees, 40 of who are Architects. This is a fast paced and client focused group, lots of internal stakeholder engagement and you will work with colleagues across UK, US and India. - Responsible for defining the end to end solutions and business offerings to meet the functional and non-functional requirements of the end customer while ensuring it is costed, delivered to specification and can be operated. - Specific skills, experience and knowledge in Issue Management and ServiceNow architecture as well as the capability for implementing an Issue Management solution and linkages between my customers products and ServiceNow. - N eed to ensure that all elements of the solution are delivered including the business, application, technology layers while complying to information and security requirements and provision an operational service by directing the domain and functional experts within each of these domains Skills/Experience:-- Industry experience - Pharma, or other Regulated industries like Finance / Banking etc are good as they are used to working in a similar regulated process driven business. - Advanced and senior level Senior Solution Architectural experience of at least 5-8 yrs as well as expertise in ServiceNow of at least 2-3 years. - Previous Azure experience is important. - Client facing experience (mainly internal) and approach with strong communication skills and personality are a must. - Strong UML Design methodology experience and understanding. - Agile Scrum methodology work experience (SAFe) - Strong software delivery background ideally from Engineer to Senior Solution Architect for the full rounded experience is desirable. - Strong consultative approach and consultative skills ,either in the capacity or a Consultant or as part of an Architectural or delivery role. - Full SDLC experience important. - Standalone role and sneed to have strong influencing experience from an individual contributor prospective to engage with senior leadership, management and project, engineering teams. What are you waiting for apply Now as we are interviewing currently and keen to make an appointment ASAP. Please email your CV or connect via linked-in with a brief message explaining your current situation and I will contact you straight back. All interviews will be remotely on video involving a 2 stag process and will be also include remote on-boarding...... click apply for full job details
This is a key customer-facing role for all project engagements. Small and medium SCC ServiceNow customer projects may be delivered by one or two consultants - the lead consultant on the project will be the ServiceNow Process Consultant, who will consult and guide customers in how multiple modules in the ServiceNow platform and integrations will work together. Ensure a solution that is consistent with customer's wider strategic goals. The ServiceNow Process Consultant is the person who has overall responsibility for ensuring that we capture requirements effectively, and see them through to implementation.As such they should be involved for the lifetime of the project, and be the bridge between the customer and our delivery capability. The ServiceNow Process Consultant will engaging directly with customers, customer key stake holders and customer administrators to deliver, configure and oversee all aspects of the project from commencement through to successful close. Once hand over from sales/solution architects is completed, the ServiceNow Process Consultant should understand and deliver against the agreed statement of work. With a sound and deep understand of the ServiceNow platform, ITIL processes, ServiceNow applications usage and best practice, ServiceNow applications configuration skills, the ServiceNow Process Consultant will provide business consulting services to clients through design and delivery of business solutions, comprising leading process definition and gap analysis workshops, creating stories, planning sprints, leading, undertaking and coaching all aspects of ServiceNow application configuration, coaching customer administrators, leading testing, delivering end user training, project go live and delivering project administration. Main Responsibilities - Discover and understand customer current state environment from a process and technical perspective - Lead workshops to present ServiceNow process areas and define detailed requirements - Educate customers in best-practice process and operations - Translate business and functional requirements into a comprehensive solution & stories - Facilitate requirements capture through consultative experience - Challenge customer requirements - Provide best practice advice - Story authoring and validation/quality control - Customer liaison and advocacy - Deliver project engagement ServiceNow technical configurations through hands-on delivery and customer administration coaching - System testing - UAT support - "Train-the-trainer" training and knowledge transfer - Overall project administration (planning, status reporting, determine risks, impacts, priorities, escalation) - Assists in the generation of project collateral (slide decks, data gathering spreadsheets etc.) - Deliver a positive and value-add experience for our customers in every interaction - Ensure each artefact produced, all guidance and recommendations made, and all personal interactions are of the highest quality - Be alert to generate additional sales opportunities within the project - Contribute techniques and methods to continuously improve the SCC's delivery processes - Establish credibility at all levels with customer and build problem-solving partnerships with clients and colleagues. - Understand sales process, information and support requirements, and assist sales staff in identifying leads Essential Skills / Knowledge Educated to degree level or have at least 3 years' experience in an IT industry/environment Three or more years of experience in technical analysis and design, preferably within a consulting environment At least two years of ServiceNow platform and application configuration experience with a demonstrable portfolio of multiple platform successes Experience working with techniques, tools, and approaches for application development and system integration Demonstrate a deep understanding of Service Management concepts and principles Experience working with software, hardware, data and testing standards ServiceNow Certified Administrator ITIL Foundation Ability to manage competing priorities in a complex environment Excellent written and oral communication skills including customer liaison at senior levels Excellent interpersonal and negotiating skills, ability to enable collaboration Ability to translate business requirements into development Stories Ability to configure ServiceNow applications Investigation and analysis of problems with a methodical and disciplined approach Proactive customer support and problem resolution Working to project timescales Ability to research alternative solutions and make recommendations Ability to devise creative technical solutions Ability to convey a strong presence, professional image, and deal confidently with complex technical problems Project/change management experience and skills Desirable Skills / Knowledge Experience working with delivery assurance principles and procedures ServiceNow Certified Implementation Specialist ServiceNow Application Developer Experience working in an Advisory capacity, providing consulting in non-technical areas such as Organisational Change Management Attributes Innovative and pro-active, able to work on own initiative and a problem solver Demonstrable ability to handle a range of activities to tight and varied timescales Demonstrable customer service orientated approach Excellent confident customer facing skills Ability to assimilate complex customer requirements Driven to succeed in the role Effective team player Competent IT capabilities Willingness to travel Interested ? Then click the response button now ! At SCC, we take the privacy and security of your information very seriously, any information we hold will be in accordance with current data protection legislation...... click apply for full job details
Oct 13, 2020
Full time
This is a key customer-facing role for all project engagements. Small and medium SCC ServiceNow customer projects may be delivered by one or two consultants - the lead consultant on the project will be the ServiceNow Process Consultant, who will consult and guide customers in how multiple modules in the ServiceNow platform and integrations will work together. Ensure a solution that is consistent with customer's wider strategic goals. The ServiceNow Process Consultant is the person who has overall responsibility for ensuring that we capture requirements effectively, and see them through to implementation.As such they should be involved for the lifetime of the project, and be the bridge between the customer and our delivery capability. The ServiceNow Process Consultant will engaging directly with customers, customer key stake holders and customer administrators to deliver, configure and oversee all aspects of the project from commencement through to successful close. Once hand over from sales/solution architects is completed, the ServiceNow Process Consultant should understand and deliver against the agreed statement of work. With a sound and deep understand of the ServiceNow platform, ITIL processes, ServiceNow applications usage and best practice, ServiceNow applications configuration skills, the ServiceNow Process Consultant will provide business consulting services to clients through design and delivery of business solutions, comprising leading process definition and gap analysis workshops, creating stories, planning sprints, leading, undertaking and coaching all aspects of ServiceNow application configuration, coaching customer administrators, leading testing, delivering end user training, project go live and delivering project administration. Main Responsibilities - Discover and understand customer current state environment from a process and technical perspective - Lead workshops to present ServiceNow process areas and define detailed requirements - Educate customers in best-practice process and operations - Translate business and functional requirements into a comprehensive solution & stories - Facilitate requirements capture through consultative experience - Challenge customer requirements - Provide best practice advice - Story authoring and validation/quality control - Customer liaison and advocacy - Deliver project engagement ServiceNow technical configurations through hands-on delivery and customer administration coaching - System testing - UAT support - "Train-the-trainer" training and knowledge transfer - Overall project administration (planning, status reporting, determine risks, impacts, priorities, escalation) - Assists in the generation of project collateral (slide decks, data gathering spreadsheets etc.) - Deliver a positive and value-add experience for our customers in every interaction - Ensure each artefact produced, all guidance and recommendations made, and all personal interactions are of the highest quality - Be alert to generate additional sales opportunities within the project - Contribute techniques and methods to continuously improve the SCC's delivery processes - Establish credibility at all levels with customer and build problem-solving partnerships with clients and colleagues. - Understand sales process, information and support requirements, and assist sales staff in identifying leads Essential Skills / Knowledge Educated to degree level or have at least 3 years' experience in an IT industry/environment Three or more years of experience in technical analysis and design, preferably within a consulting environment At least two years of ServiceNow platform and application configuration experience with a demonstrable portfolio of multiple platform successes Experience working with techniques, tools, and approaches for application development and system integration Demonstrate a deep understanding of Service Management concepts and principles Experience working with software, hardware, data and testing standards ServiceNow Certified Administrator ITIL Foundation Ability to manage competing priorities in a complex environment Excellent written and oral communication skills including customer liaison at senior levels Excellent interpersonal and negotiating skills, ability to enable collaboration Ability to translate business requirements into development Stories Ability to configure ServiceNow applications Investigation and analysis of problems with a methodical and disciplined approach Proactive customer support and problem resolution Working to project timescales Ability to research alternative solutions and make recommendations Ability to devise creative technical solutions Ability to convey a strong presence, professional image, and deal confidently with complex technical problems Project/change management experience and skills Desirable Skills / Knowledge Experience working with delivery assurance principles and procedures ServiceNow Certified Implementation Specialist ServiceNow Application Developer Experience working in an Advisory capacity, providing consulting in non-technical areas such as Organisational Change Management Attributes Innovative and pro-active, able to work on own initiative and a problem solver Demonstrable ability to handle a range of activities to tight and varied timescales Demonstrable customer service orientated approach Excellent confident customer facing skills Ability to assimilate complex customer requirements Driven to succeed in the role Effective team player Competent IT capabilities Willingness to travel Interested ? Then click the response button now ! At SCC, we take the privacy and security of your information very seriously, any information we hold will be in accordance with current data protection legislation...... click apply for full job details
This is a key technical role for project engagements. The ServiceNow Technical Consultant will provide a deep level of ServiceNow technical support and delivery capability to SCC project delivery teams. Through providing technical consulting services to clients the ServiceNow Technical Consultant contributes to the design, development and delivery of technical architecture and aspects of customer solution components. Working alongside the ServiceNow Process Consultant, the ServiceNow Technical Consultant focuses on the technical deployment of cloud-based solutions that meet clients' business needs, primarily the development guidance and delivery of programming techniques to develop robust solutions and attaining technical milestones throughout the engagements. Main Responsibilities Key Activities: - Assist in requirements capture through attending and contributing to customer workshops, document requirements as Stories) - Technical Story design - e.g. integration, scripting, more complex technical configuration activities - Implementation of technical stories (ServiceNow configuration and customisation via business rules, client scripts etc, data uploads/transforms, configure reports/dashboards etc). - Unit testing of Story developments (peer review/testing) - Documentation of designs - Customisation of SCC ServiceNow training decks to incorporate delivered activities - Defect fixes and enhancements for customers - UAT support - Go-live support - Deliver a positive and value-add experience for our customers in every interaction - Ensure each artefact produced, all guidance and recommendations made, and all personal interactions are of the highest quality - Be alert to generate additional sales opportunities within the project - Contribute techniques and methods to continuously improve the SCC's delivery processes - Establish credibility at all levels with customer and build problem-solving partnerships with clients and colleagues. - Understand sales process, information and support requirements, and assist sales staff in identifying leads Essential Skills Educated to degree level or have at least 3 years' experience in an IT industry/environment Three or more years of experience in technical analysis and design, preferably within a consulting environment At least two years of ServiceNow platform and application configuration experience with a demonstrable portfolio of multiple platform successes Experience working with techniques, tools, and approaches for application development and system integration Demonstrate a deep technical understanding of Service Management concepts, principles and development capabilities Experience working with software, hardware, data and testing standards Service Now Certified Administrator Service Now Certified Implementation Specialist ITIL Foundation Ability to manage competing priorities in a complex environment Excellent written and oral communication skills including customer liaison at senior levels Excellent interpersonal and negotiating skills, ability to enable collaboration Ability to translate business requirements into development Stories Ability to configure ServiceNow applications Investigation and analysis of problems with a methodical and disciplined approach Proactive customer support and problem resolution Working to project timescales Ability to research alternative solutions and make recommendations Ability to devise creative technical solutions Ability to convey a strong presence, professional image, and deal confidently with complex technical problems Project/change management experience and skills Desirable Skills Experience working with delivery assurance principles and procedures Service Now Application Developer Experience working in an Advisory capacity, providing consulting in non-technical areas such as Organisational Change Management Attributes Innovative and pro-active, able to work on own initiative and a problem solver Demonstrable ability to handle a range of activities to tight and varied timescales Demonstrable customer service orientated approach Excellent confident customer facing skills Ability to assimilate complex customer requirements Driven to succeed in the role Effective team player Competent IT capabilities Willingness to travel Interested ? Then click the response button now ! At SCC, we take the privacy and security of your information very seriously, any information we hold will be in accordance with current data protection legislation...... click apply for full job details
Oct 13, 2020
Full time
This is a key technical role for project engagements. The ServiceNow Technical Consultant will provide a deep level of ServiceNow technical support and delivery capability to SCC project delivery teams. Through providing technical consulting services to clients the ServiceNow Technical Consultant contributes to the design, development and delivery of technical architecture and aspects of customer solution components. Working alongside the ServiceNow Process Consultant, the ServiceNow Technical Consultant focuses on the technical deployment of cloud-based solutions that meet clients' business needs, primarily the development guidance and delivery of programming techniques to develop robust solutions and attaining technical milestones throughout the engagements. Main Responsibilities Key Activities: - Assist in requirements capture through attending and contributing to customer workshops, document requirements as Stories) - Technical Story design - e.g. integration, scripting, more complex technical configuration activities - Implementation of technical stories (ServiceNow configuration and customisation via business rules, client scripts etc, data uploads/transforms, configure reports/dashboards etc). - Unit testing of Story developments (peer review/testing) - Documentation of designs - Customisation of SCC ServiceNow training decks to incorporate delivered activities - Defect fixes and enhancements for customers - UAT support - Go-live support - Deliver a positive and value-add experience for our customers in every interaction - Ensure each artefact produced, all guidance and recommendations made, and all personal interactions are of the highest quality - Be alert to generate additional sales opportunities within the project - Contribute techniques and methods to continuously improve the SCC's delivery processes - Establish credibility at all levels with customer and build problem-solving partnerships with clients and colleagues. - Understand sales process, information and support requirements, and assist sales staff in identifying leads Essential Skills Educated to degree level or have at least 3 years' experience in an IT industry/environment Three or more years of experience in technical analysis and design, preferably within a consulting environment At least two years of ServiceNow platform and application configuration experience with a demonstrable portfolio of multiple platform successes Experience working with techniques, tools, and approaches for application development and system integration Demonstrate a deep technical understanding of Service Management concepts, principles and development capabilities Experience working with software, hardware, data and testing standards Service Now Certified Administrator Service Now Certified Implementation Specialist ITIL Foundation Ability to manage competing priorities in a complex environment Excellent written and oral communication skills including customer liaison at senior levels Excellent interpersonal and negotiating skills, ability to enable collaboration Ability to translate business requirements into development Stories Ability to configure ServiceNow applications Investigation and analysis of problems with a methodical and disciplined approach Proactive customer support and problem resolution Working to project timescales Ability to research alternative solutions and make recommendations Ability to devise creative technical solutions Ability to convey a strong presence, professional image, and deal confidently with complex technical problems Project/change management experience and skills Desirable Skills Experience working with delivery assurance principles and procedures Service Now Application Developer Experience working in an Advisory capacity, providing consulting in non-technical areas such as Organisational Change Management Attributes Innovative and pro-active, able to work on own initiative and a problem solver Demonstrable ability to handle a range of activities to tight and varied timescales Demonstrable customer service orientated approach Excellent confident customer facing skills Ability to assimilate complex customer requirements Driven to succeed in the role Effective team player Competent IT capabilities Willingness to travel Interested ? Then click the response button now ! At SCC, we take the privacy and security of your information very seriously, any information we hold will be in accordance with current data protection legislation...... click apply for full job details
