3 jobs found

Regional Leadership. Operational Performance. Customer Excellence. Are you a senior operational - change & transformation leader with experience in engineering services, lift, construction or a related technical industry ? Liftec Express - a leading independent provider of lift maintenance, repair and modernisation services - is looking for a Head of Service Operations (London & Southeast) to lead one of its most critical regions. This is a high-impact leadership role responsible for safety, operational performance, customer satisfaction and full P&L ownership, driving service & repair excellence across a large and complex service portfolio. You'll play a key role in shaping operational standards, improving performance and supporting the continued growth of the business. The Role at a Glance Head of Service Operations (Service & Repairs) Dartford, Kent - covering London & Southeast Competitive Base Salary Plus Extensive Benefits Package inc Car Allowance, Bonus, Generous Pension Full Time Company: Pioneer of the British lift industry. Formerly part of global brand Otis - now Private Equity-backed by R Capital. An independent engineering services provider specialising in lift maintenance, repair, modernisation and installation. Pedigree: Supporting major infrastructure across commercial buildings, hospitals, retail estates, transport hubs and government facilities. Culture: Safety, Ethics & Quality Focused The Opportunity This is a pivotal role leading Liftec Express' service and repairs operations across London and the Southeast. You will take full ownership of operational delivery, ensuring safe, reliable and high-quality service while driving efficiency, productivity, customer satisfaction and profitability. Working closely with the Managing Director and leadership team, you will lead a large operational team and play a key role in developing a high-performance, customer-focused culture. Responsibilities Operational Leadership & Delivery • Lead the safe delivery of lift maintenance and repair services across the region • Ensure service delivery meets contractual commitments and customer expectations • Drive operational efficiency through planning, scheduling and resource allocation • Implement and monitor service processes and KPIs including productivity and response times Commercial & P&L Ownership • Take full responsibility for regional P&L performance • Deliver revenue, margin, profitability and cash targets • Identify opportunities to grow the service portfolio and expand customer relationships Customer & Stakeholder Management • Build strong relationships with key customers, consultants and stakeholders • Act as escalation point for operational and service-related issues • Ensure high levels of customer satisfaction and long-term retention Leadership & Team Development • Lead, coach and develop Service Delivery Managers, Repair Managers and engineers • Build and maintain a high-performing, accountable culture • Drive engagement, performance and continuous improvement across teams Compliance, Safety & Governance • Maintain the highest EH&S standards across all operations • Ensure compliance with regulations, industry standards and company policies • Support cross-functional and regional initiatives across the business About You You are an experienced operational leader with a strong track record in engineering services, lift, construction or a related technical industry. You will likely have • Proven experience in a senior operational leadership role • Strong track record of improving operational performance and profitability • Experience managing P&L and delivering commercial targets • Ability to build relationships with major clients and senior stakeholders • Experience leading and developing high-performing teams • Strong organisational skills with high levels of ownership and accountability • Excellent communication skills across technical and non-technical audiences • Confidence handling escalations and complex operational challenges • Commercial awareness with the ability to identify growth opportunities • Experience within a transforming, scaling or turnaround business environment would be highly beneficial. Behaviours & Values • Open-minded and inquisitive - embraces continuous improvement • Extreme ownership - takes accountability for results and solutions • Customer centric - prioritises long-term relationships and service excellence • Honesty and integrity - acts with transparency and professionalism • Doing the basics brilliantly - focuses on safety, discipline and consistent execution Benefits • Pension - Aviva • Car allowance • Holiday - 25 days plus bank holidays • Employee Assistance Programme • Death in Service - 3 x Salary • Employee Referral Scheme • Discounts Platform • Enhanced family policies Why Join Liftec Express? • Senior leadership role with full operational and commercial ownership • Opportunity to lead a key region within a growing PE-backed business • Strong focus on operational excellence, safety and customer sat

Job Role: Driving Consultant Salary: £28k 32k Location: Ratby Leicestershire Driver Resource Recruitment are and have been a prominent part of HGV driver recruitment in the east midlands since 2015. Their selection, registration and interview process ensures a very high quality of HGV C+E Driver, enabling a very high retention percentage of drivers supplied. We have a unique opportunity for a Driving Consultant to join our team, based in Ratby, Leicestershire. Your primary function will be to develop an existing desk, with solid client base, adding new business to your portfolio when the opportunity presents itself. Your commitment will be supported with an individual and team training programme, with compliance forming a large percentage of your skills. We are keen to discuss this role with experienced consultants who have are currently in recruitment industry, however not necessarily within the logistics industry. Purpose: To grow and drive the business to meet the current budget and associated business plan. Win new business, develop and grow current business. Ensure the business is both compliant and ethical through sound business practice. Key Performance Indicators Retaining and growing existing business Business development through all mediums Work on a day to day basis with senior recruiting team Grow Social media presence Compliance and Legislation Aim to achieve £200 new business GP per week (5 shifts) Arranging 1 new business meeting a week as well as supporting junior consultants with their meeting. Registering drivers making sure they have completed the application form and provided the correct documentation upon registration. Ensure the after hours night service is properly organized and all branch legislation is complied with. Driving Tender/Bids relevant to your branch. Ensure weekly compliance checks are made and recorded on the following worker files, Infringements, Worker Assignment Confirmations, Client Booking Confirmations. Marketing and Driver attrition/attraction. Develop a Recruitment Consultant tracker for newly recruited drivers If you would like to apply for this position, please contact Mark at Driver Resource Recruitment.