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We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. What you'll do As the Product Owner for Translation, Knowledge and Service Platforms, you'll have a key role working between the business and global technology teams. You'll be responsible for defining business requirements, scoping product enhancements and driving changes to all centrally supported markets. You will be supporting the work on roadmaps that align with our business objectives and team KPIs, and will be required to: Inform the strategic direction of Service Technology based on clear commercial rationale and robust analysis or insights with a focus on your product area. Take ownership for requirements definition and delivery of product enhancements at a central level. Collaborate with relevant stakeholders and support teams, such user experience specialists, to optimise existing capabilities as well as creating new ones Take ownership of measurement and reporting of key KPIs relating to the performance of translation and content technology. Provide support for strategic roadmap projects, working alongside other product owners within the service and business operations. Help define excellent requirements for the CRM Scrum Team, Digital and Operations stakeholders. Ensure that new and existing features are coherent and fit-for-purpose. Lead development of critical new initiatives around automation, artificial intelligence and continuous process improvement. What you'll bring We're looking for someone who is passionate, has a great eye for spotting the improvements we could make for our customers and with a solid understanding of what makes successful operations tick. Experience as a technology product owner is required , as well as experience working with Agile methodologies. A second language and/or experience in the translation industry is desirable, and experience working with multi-lingual content in multi-national organisation is a must. Experience working with (or within) a contact centre and/or and Operations department is desirable, and any work with CRM solutions, in particular Salesforce and AWS Connect would be beneficial. You'll have excellent networking and communication skills, the ability to manage several different projects and stakeholders simultaneously, all the while ensuring everything is prioritised according to business needs. You should be able to demonstrate your ability to gather and define requirements through interviews, workshops and manage senior stakeholders across the business vertical. You'll have experience in delivering recommendations to improve processes and working practises, balancing cost and benefit when defining requirements and evaluating possible solutions. As a Product Analyst reports to this position, management experience is required to manage workloads, set daily, weekly and monthly targets, and maintain performance. Team overview Global Streaming Platform Global Streaming Platform team develop and supports market-leading video streaming services, underpinned by state-of-the-art engineering principles. We do this at huge scale: for over 50 million customers globally, spanning NBCUniversal, Peacock, Sky, NOW, SkyShowtime and Showmax. No matter the device, the time or the place, we make sure that our diverse audiences can easily find and enjoy whatever they want to watch, choosing from the world's best entertainment, news and sport. Product Management Our Product Management team works closely with our design, delivery and business teams to create an unforgettable experience for our customers. From streaming products like NOW, to providing smart entertainment products like Sky Glass and Sky Go, and creating unforgettable Connected Living experiences, we're the problem solvers who find smarter and simpler ways to connect customers to more of what they love. The rewards There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space Osterley Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

A leading global bank is currently seeking an experienced Business Analyst to join their Markets Operations function, supporting their T+1 settlement transition programme . This role will play a key part in analysing end-to-end settlement processes, partnering with SMEs, and supporting the organisation's readiness for the regulatory requirements and operating models.Job Details:Start date: ASAPDuration: Initial 6 monthsRate: up to £635pd Inside IR35 via UmbrellaLocation: LondonHybrid: 3 days in the officeKey Requirements: Minimum 7-10 years' experience as a Business Analyst within financial services , with strong knowledge of securities settlements, post-trade workflows, and lifecycle processing. Experience working alongside SMEs, Front Office, Operations, Technology and external market infrastructures. Strong understanding of settlements processes , including trade affirmation, allocation, matching, exception management and STP improvements. Knowledge of derivatives and wider asset classes is highly beneficial. Experience delivering within large-scale regulatory change programmes, including T+1 , CSDR, MiFID, or similar. Ability to perform detailed gap analysis, map current vs. target-state workflows, and document high-quality business and functional requirements. Technically proficient , able to work closely with technology teams to translate business requirements into clear functional specifications, systems changes and process design. Experience supporting testing, including UAT planning, test case creation and execution. Ability to pick up elements of project management when required, supporting workstream planning, RAID management and reporting. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Join us as a Specialist Customer Care - Intermediary Mortgage Expert within Barclays UK. This is an exciting, high-demand hybrid role at the heart of a busy mortgage environment, blending inbound calls and live webchat support. You will be the expert that brokers and solicitors rely on, guiding mortgage applications from start to finish, solving policy queries, reviewing Decisions in Principle, and navigating technical challenges with confidence. If you thrive in a fast-paced setting, enjoy building relationships and making a real impact, this is your chance to step into a role where your expertise truly matters. This is a hybrid position requiring a minimum of 1 day per week in the office. During the initial 10-week training programme, you will be required to attend the office full-time (5 days per week). To be successful as a Specialist Customer Care - Intermediary Mortgage Expert, you should have: Proven experience delivering excellent customer service in a telephony-based environment. Effective stakeholder management skills, with the ability to build relationships and set clear expectations. Excellent operational efficiency with the ability to confidently multitask and manage competing priorities. Some other highly valued skills may include: Mortgage knowledge - an understanding of mortgage products, processes, and policies. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills. This role will be based in Glasgow. Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests. Accountabilities Provision of customer service through various communication channels including chat, email and phone. Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case. Collaboration with teams across the bank to align and integrate customer care processes. Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas. Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations. Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments. Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.

We are partnering with a rapidly growing insurance company, which is one of the largest and most experienced in their niche market with offices across Europe, Asia, North America and Australia. This role has been created due to recent growth and is a business that truly values the Treasury Function and you will be supporting the strategic direction of the business while maintaining day-to-day operations.They are seeking a highly motivated individual to join the Treasury team to carry out global treasury operations processes and support strategic projects. This role will report to the Treasury Manager in overseeing activities related to the cash management and banking-related services for the Group Companies.This includes responsibility for managing cash positions and ensuring the availability of adequate funds to meet plans and obligations, while ensuring accurate and timely transmission of cash payments and receipts.Key Responsibilities Execute domestic and cross-border payments in line with approved processes, internal controls, and delegated authorities. Process multicurrency bank transactions accurately and on time, ensuring compliance with local regulatory and banking requirements. Maintain bank account signatory lists and support bank account administration activities. Support daily cash positioning across group entities, including monitoring balances and movements across bank accounts and currencies. Assist in the preparation of short-term cash forecasts to support liquidity planning and operational funding requirements. Escalate potential cash shortfalls or timing issues to senior treasury team members in a timely manner. Prepare monthly bank reconciliations and investigate reconciling items, working with internal stakeholders to resolve discrepancies. Adhere to treasury policies, procedures, and internal control requirements in day-to-day activities. Support updates to treasury process documentation and control evidence as required. Assist with the preparation of regular treasury management information, including cash, liquidity, and banking metrics. Support month-end and audit processes by providing required treasury data, reconciliations, and supporting documentation. Liaise with internal finance, tax, and operational teams to ensure smooth execution of treasury activities. Support the execution and settlement of foreign exchange transactions in accordance with approved processes and instructions Maintain accurate records of FX trades and settlements for reporting and audit purposes. Support with the end-to-end Company Credit Card process, including administration of existing and new cards under the guidance of senior team members. Support treasury-related projects and transformation initiatives under the guidance of senior team members. Undertake ad-hoc treasury analysis and tasks as required to support the wider finance function. Maintain high standards of accuracy, documentation, and timeliness across all treasury activities.Qualifications and Experience Previous Treasury experience High level of attention to detail, with the ability to deliver accurate, high-quality work within agreed deadlines. Well-organised and able to prioritise tasks effectively in an environment with competing deadlines and changing priorities. Proactive and adaptable, with the ability to operate effectively in a fast-paced and evolving treasury or finance function. Comfortable working across multiple stakeholders, functions, and time zones, demonstrating professionalism and responsiveness. Strong written and verbal communication skills, with the ability to convey information in a clear, concise, and practical manner. Collaborative team player who builds and maintains effective working relationships across the organisation. Willingness to learn, develop, and take on increasing responsibility over time, with an openness to feedback and continuous improvement. Demonstrates a constructive mindset, with the confidence to question processes and suggest improvements in a professional and considered manner. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Shutdown Procurement Analyst Clydach, Swansea Contract until 31 December 2026 Full-Time Industrial / Manufacturing Introduction Acorn by Synergie is currently recruiting on behalf of its prestigious client, Vale Europe, for a Shutdown Procurement Analyst based at the Mond Nickel Refinery in Clydach, Swansea. The Mond Nickel Refinery has been one of the world's leading nickel refineries for over 120 years. Vale is a global mining leader with operations across the UK, Europe, Asia, and the USA. This contract role offers the opportunity to play a key part in the successful delivery of major refinery shutdowns within a highly regulated industrial environment. The Role As a Shutdown Procurement Analyst, you will support planned refinery shutdowns by ensuring all materials, equipment, and services are procured safely, cost-effectively, and on schedule. You will work closely with Maintenance, Engineering, Shutdown Management, and suppliers, managing the full procurement lifecycle from supplier pre-qualification through to contract closeout. Living Vale's core values of accountability, integrity, and teamwork, you will contribute directly to safe, efficient, and well-executed shutdown events through strong commercial stewardship and collaboration. Key Responsibilities Lead end-to-end procurement activities for shutdown-related goods and services. Conduct supplier pre-qualification and maintain readiness of approved contractors. Develop and execute procurement strategies and cost-down initiatives. Prepare and manage RFQs and RFPs, coordinating all commercial communications. Analyse quotations and complete commercial evaluations with award recommendations. Participate in negotiations and ensure contracts mitigate commercial and compliance risks. Issue purchase orders and contracts in line with Vale governance requirements. Manage contract documentation, administration, and commercial closeout. Provide regular updates to the Procurement Manager on progress, risks, and supplier performance. Build and maintain strong relationships with key shutdown suppliers. Requirements Extensive experience in procurement, supply chain, or commercial roles. Experience within industrial, engineering, maintenance, or shutdown environments preferred. SAP experience. Strong Microsoft Office skills. College diploma in business, procurement, supply chain, or a related discipline. Strong commercial awareness with proven negotiation and analytical skills. Excellent organisation, communication, and problem-solving abilities. High attention to detail, particularly in commercial documentation. Ability to manage multiple priorities and work to strict shutdown deadlines. Preferred Qualifications NVQ Level 3 in a business-related subject. Procurement qualifications such as CIPS Level 3 or above (advantageous). Equality & Inclusion Vale is an equal opportunity employer committed to building a diverse and inclusive workplace. Applications are welcomed from all qualified individuals regardless of race, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age. Interested? Apply now with your up-to-date CV or contact Acorn by Synergie for further information about this Shutdown Procurement Analyst opportunity.

Have you had a career break of 12+ months? Do you have 5+ years of commercial experience in industry? Are you ready to re-join the workforce with training and career coaching included? Then you'll want to hear about the UK's leading Returners Programme and how it helps 100+ returners restart their careers every year. Our Returners Programme is specifically designed to support professionals returning to work after a career break. Having restarted over 500 careers since 2016, our Returners Team are here to support you through every stage of the journey, ensuring you have the confidence, skills and opportunity to step back into a successful and rewarding career in business or technology. FDM is a business and technology consultancy that services the industry across five core specialisms. Each of our Practices provides our Returners with a career path in their most suited field, so we can help you develop and build on your previous skills and experience across multiple capabilities. The FDM Practices Software Engineering Change & Transformation IT Operations Data & Analytics Risk, Regulation & Compliance You'll join FDM as a Consultant and provide services to our clients relating to your field and Practice. There are progression opportunities towards Principal Consultant level and the opportunity to explore diverse roles and assignments for a range of global companies in your return to the workforce. Ready to launch the next phase of your career? At FDM, we find driven people from diverse backgrounds. Dedicated to your continuous growth, we offer a non-linear career journey with our Skills Lab helping guide you to the future you want. Your skillsets will grow. Clients will value your increased expertise. And your career will thrive exponentially. Minimum qualifications Looking to return to work after a break in your career of 1+ year At least 5 years of previous commercial industry experience A strong aptitude and interest in business and technology Commitment to at least two years of full-time employment with FDM The right to work in the UK Why join us? Career coaching, mentoring and access to upskilling throughout your entire FDM career Initial upskilling pre-assignment that has been accredited by TechSkills Assignments with global companies and opportunities to work abroad Opportunity to obtain certifications from Microsoft, Salesforce, Cisco and more Access to the Buy As You Earn share scheme We are a business and technology consultancy and one of the UK's leading employers, recruiting the brightest talent to become the innovators of tomorrow. We have centres across Europe, North America and Asia-Pacific, and a global workforce of over 2,500 employees. FDM has shown exponential growth throughout the years, firmly establishing itself as an award-winning employer and is listed on the FTSE4Good Index. Diversity and Inclusion FDM Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, provincial or local laws.

Join us a Specialist Customer Care Advisor within our Customer Due Diligence or Business Onboarding team where you will provide exceptional customer service to our Business Banking customers while resolving complex cases and offering tailored solutions to ensure the needs of the customer is met. These are quick moving inbound and outbound telephony roles ; you may also be required to manage and prioritise case work whilst engaging with customers to ensure the best outcomes are reached. The role will require you to work between the hours of 8am to 8pm, Monday to Saturday on a shift rotation basis. The salary for this role is £27,500 per annum. To be successful as a Specialist Customer Care Advisor, you should have experience with Previous experience of working in a telephony-based customer service role - demonstrating adaptability and resilience. Customer-Centric Approach - ability to understand the needs of our business banking customers' and offer personalised solutions. Demonstrate computer literacy with the ability to navigate digital tools efficiently. Exceptional time and diary management skills, paired with sharp attention to detail and a consistently punctual, professional approach. Some other highly valued skills may include Experience in Financial Services including previous Banking roles and KYC experience Experience of working within a fast-paced environment and being able to work under pressure while maintaining accuracy and attention to detail. Experience of managing and resolving customer disputes. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role will be based in Northampton. Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests. Accountabilities Provision of customer service through various communication channels including chat, email and phone. Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case. Collaboration with teams across the bank to align and integrate customer care processes. Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas. Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations. Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments. Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.

A leading global investment bank is seeking an experienced T+1 Settlements Business Analyst for a six-month contract in London. Play a key part in the transition to T+1 settlements across multiple asset classes Hybrid 2-3 days a week in the London City Office Competitive day rate Your Role: Analyze end-to-end settlement processes to identify gaps and risks related to the T+1 transition. Gather and document business requirements from stakeholders (Operations, Front Office, Technology) and align them with regulatory standards. Map current vs. target-state workflows to improve automation, reduce manual interventions, and enhance controls. Collaborate with Technology teams to translate business needs into functional specifications and support solution design. Lead User Acceptance Testing (UAT), including test planning, execution, and validation of outcomes. Identify operational risks and dependencies; escalate issues and support remediation planning. Provide regular updates to senior stakeholders on project progress and readiness for T+1 implementation. Document processes and procedures for seamless handover into Business-As-Usual (BAU). Facilitate knowledge transfer by upskilling onshore/offshore teams for long-term sustainability of new processes. Your Profile: Extensive experience as a Settlements Subject Matter Expert within financial services or Markets Operations (multi-asset class exposure preferred). Proven T+1 settlements experience, including involvement in regulatory-driven change programs. Strong ability to gather business requirements and contribute to technical design documents for process improvements. Track record in gap analysis between current and target-state workflows within regulated environments. Experience in developing test strategies and supporting UAT for large-scale change initiatives. Excellent problem-solving skills with the ability to escalate issues effectively when needed. Strong communication skills for creating clear documentation and presenting updates to senior stakeholders. Collaborative mindset with the ability to work across Operations, Front Office, Technology teams, and external providers. Knowledge of market trends related to settlements and willingness to engage in relevant industry forums or working groups. Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates

Have you had a career break of 12+ months? Do you have 5+ years of commercial experience in industry? Are you ready to re-join the workforce with training and career coaching included? Then you'll want to hear about the UK's leading Returners Programme and how it helps 100+ returners restart their careers every year. Our Returners Programme is specifically designed to support professionals returning to work after a career break. Having restarted over 500 careers since 2016, our Returners Team are here to support you through every stage of the journey, ensuring you have the confidence, skills and opportunity to step back into a successful and rewarding career in business or technology. FDM is a business and technology consultancy that services the industry across five core specialisms. Each of our Practices provides our Returners with a career path in their most suited field, so we can help you develop and build on your previous skills and experience across multiple capabilities. The FDM Practices Software Engineering Change & Transformation IT Operations Data & Analytics Risk, Regulation & Compliance You'll join FDM as a Consultant and provide services to our clients relating to your field and Practice. There are progression opportunities towards Principal Consultant level and the opportunity to explore diverse roles and assignments for a range of global companies in your return to the workforce. Ready to launch the next phase of your career? At FDM, we find driven people from diverse backgrounds. Dedicated to your continuous growth, we offer a non-linear career journey with our Skills Lab helping guide you to the future you want. Your skillsets will grow. Clients will value your increased expertise. And your career will thrive exponentially. Minimum qualifications Looking to return to work after a break in your career of 1+ year At least 5 years of previous commercial industry experience A strong aptitude and interest in business and technology Commitment to at least two years of full-time employment with FDM The right to work in the UK Why join us? Career coaching, mentoring and access to upskilling throughout your entire FDM career Initial upskilling pre-assignment that has been accredited by TechSkills Assignments with global companies and opportunities to work abroad Opportunity to obtain certifications from Microsoft, Salesforce, Cisco and more We are a business and technology consultancy and one of the UK's leading employers, recruiting the brightest talent to become the innovators of tomorrow. We have centres across Europe, North America and Asia-Pacific, and a global workforce of over 2,500 employees. FDM has shown exponential growth throughout the years, firmly establishing itself as an award-winning employer and is listed on the FTSE4Good Index. Diversity and Inclusion FDM Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, provincial or local laws.

Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.

Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.

Business Process Analyst Location: Huddersfield, West Yorkshire Salary : Up to £35,000 per annum, dependent on experience Job Type: Full-Time / Permanent About Them Our client is one of the UK's fastest-growing online retailers, operating award-winning brands like Laptops Direct, Appliances Direct, and Furniture123. Built from the ground up, their rapid growth means their internal workflows and operating models need to constantly evolve to keep pace with customer demand. They don't follow the normal ways of working. They think unconventionally. They are looking for ingenuity, tenacity, and people who want to get stuck into the real work from day one. About the Role Are you a big-picture thinker who loves untangling complex problems and finding a better, faster way of doing things? They have a fantastic opportunity for a Business Process Analyst to join their team. This role is dedicated to understanding exactly how their business ticks from the moment a customer places an order to the final delivery. You will map out their workflows, spot the inefficiencies, and design the future state of their operations. It is the perfect launchpad for someone looking to build a career in Business Architecture, Enterprise Architecture, or Change Management. What you ll be doing: Facilitating process discovery workshops with stakeholders across commercial, logistics, and customer service teams to understand how they work today. Creating detailed, highly visual maps of their current ("as-is") business processes using tools like Visio, Lucidchart, or similar. Identifying bottlenecks, duplicated efforts, and manual tasks that are ripe for automation or streamlining. Designing and documenting clean, scalable future-state ("to-be") processes and Target Operating Models. Creating Standard Operating Procedures (SOPs) to ensure new, improved ways of working are actually adopted by the business. Acting as the crucial link between operational teams and IT, ensuring that any new software rollouts align with how the business actually functions. What they re looking for: A highly logical, structured thinker with a passion for efficiency and organizational design. Strong visual communication skills you need to be able to turn a chaotic, hour-long meeting into a clean, easy-to-read process flowchart. Excellent stakeholder management skills, with the confidence to challenge the status quo and ask "why do we do it this way?" Familiarity with process mapping notation (like BPMN) or methodologies (like Lean or Agile) is a fantastic bonus, but a willingness to learn is just as important. A proactive, tenacious attitude. You don't just document the problem; you actively drive the business toward the solution. Benefits: Up to £35,000 basic salary (dependent on experience) Healthcare cash plan Your birthday off after a year of service Generous staff discount scheme across all our brands Free onsite parking REF-

Join us at Barclays as a Specialist Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll with a competitive salary of £27,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. At Barclays, we're not just offering you a role-we're offering you a career. This role will be based in Glasgow. Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests. Accountabilities Provision of customer service through various communication channels including chat, email and phone. Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case. Collaboration with teams across the bank to align and integrate customer care processes. Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas. Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations. Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments. Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.

We are looking for passionate Customer Service Advisors to join our Credit Cards team at Tesco Bank, part of Barclays Bank UK Plc. In this role, you'll handle inbound calls from customers-everything from simple purchase queries to more complex questions about interest rates. You'll guide customers towards our digital self-service options and play a key role in resolving complaints, making sure every customer feels valued. We're proud to offer an energetic, supportive environment where you'll be empowered to shape your future. Through our Career Pathways programme, you'll have clear opportunities to progress-whether that's moving from Credit Cards into a Fraud Specialist role, building new skills or taking the next step in your career. We'll support your journey every step of the way. In our fast-paced call centre, your ability to adapt quickly while delivering exceptional service will help you thrive. We need you to have: Customer service experience - call centre is great, but retail, hospitality or any customer-facing role works too. Strong communication and listening skills, with empathy and resilience to handle complex queries. Confidence using tech - from Microsoft Office to multiple systems at once in a fast-paced environment Office attendance: You'll be office-based during your probation period. Following this, you'll move to hybrid working, attending the office 2 days per week. Our hybrid model gives you a great work-life balance. You'll have focused time working from home, along with valuable time in the office for the moments that matter - like team catch ups, planning sessions and collaborating with colleagues. What's in it for you? You will get a salary of £26,500 plus brilliant benefits to help you feel supported - like a 12% pension, private medical insurance with 24/7 virtual GP access, and a performance-related bonus. Plus, a generous holiday allowance (with the option to buy more), family-friendly policies, and plenty of learning opportunities to grow your career. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking, digital and technology, as well as job-specific technical skills. This role is based in Glasgow. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.

Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. Our clients are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and the owners and management teams that lead them. We'll broaden your horizons Our Advisory team provide a wide variety of services that deliver value-led advice and outcomes. They have an in-depth knowledge of business, industry sectors and markets and understand the constantly changing risks and opportunities at the heart of our clients' affairs. The team work across strategy, operations and improvement as well as at a transactional and defined project level. From technology to risk advisory, they're experts in following through on top-level instructions and resolving the finer details - all in one straight-forward package. When you join them, you'll work on some of the world's most exciting financial operations and business deals, building your experience and expertise alongside the brightest minds in the industry. We'll help you succeed Our clients trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with clients and building long-lasting relationships. You'll be someone who can work pro-actively, managing your own tasks, but you'll also be confident collaborating with others, communicating regularly with senior managers, Directors, and BDO's Partners to enable us to serve our clients effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients. Overview This is an associate director role within the growing Advisory team of the BDO International Institutions and Donor Assurance (IIDA) department. The role involves managing teams of junior managers, consultants and analysts to secure and deliver assignments in the domain of evaluation and value-for-money audit. It also includes business development, supporting IIDA leadership to grow the business. IIDA carries out assignments for international donor organisations all over the world - including UN organisations, multi-lateral development banks, EU bodies, government development agencies and charitable foundations. By helping these organisations perform better, our team supports them in improving economic, social and political conditions in dozens of countries around the world. You'll be someone with: Strong written and spoken English skills, and an ability to communicate in a clear, professional, and constructive manner. A higher degree or professional qualification in public policy/finance, climate finance, international development, economics or operational research. Demonstrable experience of delivering OECD/DAC-based evaluations, value for money audits / assessments and/or organisational reviews. A genuine interest in international development and working in a multi-cultural context. Demonstrable business development success & experience of managing teams of 3-7 people, and projects lasting from 1 to 24 months. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task in hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. We can provide the best support for our clients and people when we're working side by side. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for our clients and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in them. Across the UK thousands of unique minds coming together to help our clients reach their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.

Our client is seeking an operationally focused Business MI & Insight Analyst to join their Group Data, MI & Analytics function, aligned closely with the UK Retail Office. This role plays a key part in delivering meaningful insight across broking performance, operational efficiency, customer outcomes, and customer experience, supporting performance improvement, Consumer Duty obligations, and ongoing change initiatives.Role Context Key Responsibilities Deliver timely analysis on broking performance, productivity, handling activity, and service quality. Identify operational risks, bottlenecks, and opportunities for improvement. Produce actionable insight on capacity, throughput, and quality across operational teams. Deliver Customer Outcomes and Consumer Duty MI, highlighting trends and required actions. Produce and maintain dashboards that meet operational needs and data governance standards. Extract, transform, and analyse data using SQL, aligned to group data models. Support measurement of change initiatives and track benefit realisation. Communicate insights clearly to operational teams and senior stakeholders, translating analysis into practical actions. Essential: Experience within insurance operations, broking, or customer service environments. Strong SQL capability and experience working with structured data sets. Working knowledge of Acturis or similar broking platforms. Experience building and interpreting Power BI dashboards. Ability to translate data into actionable operational insight. Desirable: Experience with cloud-based data platforms such as Microsoft Fabric. Python experience for data analysis or automation. Exposure to Lean, process improvement, or operational excellence methodologies.Personal Attributes Strong analytical mindset with the ability to identify trends and risks. Practical problem-solver who can recommend clear solutions. Confident communicator, able to influence operational and senior stakeholders. Customer-focused, ensuring insight drives better outcomes. High attention to detail and commitment to data accuracy. Please contact a member of the LNJ team for further information regarding this role.

Join us a Specialist Customer Care Advisor within our Customer Due Diligence or Business Onboarding team where you will provide exceptional customer service to our Business Banking customers while resolving complex cases and offering tailored solutions to ensure the needs of the customer is met. These are quick moving inbound and outbound telephony roles ; you may also be required to manage and prioritise case work whilst engaging with customers to ensure the best outcomes are reached. The role will require you to work between the hours of 8am to 8pm, Monday to Saturday on a shift rotation basis. The salary for this role is £27,500 per annum. To be successful as a Specialist Customer Care Advisor, you should have experience with Previous experience of working in a telephony-based customer service role - demonstrating adaptability and resilience. Customer-Centric Approach - ability to understand the needs of our business banking customers' and offer personalised solutions. Demonstrate computer literacy with the ability to navigate digital tools efficiently. Exceptional time and diary management skills, paired with sharp attention to detail and a consistently punctual, professional approach. Some other highly valued skills may include Experience in Financial Services including previous Banking roles and KYC experience Experience of working within a fast-paced environment and being able to work under pressure while maintaining accuracy and attention to detail. Experience of managing and resolving customer disputes. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role will be based in Glasgow. Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests. Accountabilities Provision of customer service through various communication channels including chat, email and phone. Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case. Collaboration with teams across the bank to align and integrate customer care processes. Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas. Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations. Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments. Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.