Do you have a strong background in property management, including good landlord & tenant experience and an excellent understanding and knowledge of property law? Then join Shelter as an Estates Surveyor and you could soon be playing a vital role at the heart of our Property and Facilities team. About Shelter A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve. At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent. We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation. About the team Our Property and Facilities team is responsible for ensuring Shelter s estate is fit for purpose and fully compliant for its staff, volunteers and clients. We provide a full range of professional services, including acquisitions, disposals, rent and lease negotiations, rating, estates management, building surveying, strategic planning, budgeting, compliance, health & safety and facilities management. We also support all office and shop relocations, refurbishments and planned maintenance projects, while our portfolio comprises one freehold head office property in London, 24 leasehold offices and around 90 leasehold shops across England and Scotland. About the role You will be responsible for all property related matters across Scotland and England for our diverse portfolio. That will involve making regular site visits, with occasional overnight stays. As well as ensuring all lease events are managed and actioned and properties are safe, maintained and fully compliant, we ll also rely on you to assist with the development and implementation of robust policies, processes and systems to help manage the estate in an efficient and cost-effective manner. In short, it s an incredibly varied role that will see you make a real difference in how Shelter s commercial estate is managed. We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit. Role Specifics You ll need a degree level qualification in a surveying/property related discipline and full RICS membership . You ll also need a good understanding of the planning process and building regulations approval system. The confidence to lead and manage multiple projects effectively and ensure they re delivered on time and on budget, from inception to completion, is important too. Self-motivated, capable of working both unsupervised and as part of a team, and with a positive can do attitude, providing solutions, giving sound property advice and negotiating effectively with a variety of key stakeholders comes naturally to you. What s more, you have good computer literacy skills and are comfortable working with spreadsheets and data. Benefits We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme. Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We re here so no one has to fight bad housing or homelessness on their own. To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society. Safeguarding Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
Mar 11, 2026
Full time
Do you have a strong background in property management, including good landlord & tenant experience and an excellent understanding and knowledge of property law? Then join Shelter as an Estates Surveyor and you could soon be playing a vital role at the heart of our Property and Facilities team. About Shelter A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve. At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent. We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation. About the team Our Property and Facilities team is responsible for ensuring Shelter s estate is fit for purpose and fully compliant for its staff, volunteers and clients. We provide a full range of professional services, including acquisitions, disposals, rent and lease negotiations, rating, estates management, building surveying, strategic planning, budgeting, compliance, health & safety and facilities management. We also support all office and shop relocations, refurbishments and planned maintenance projects, while our portfolio comprises one freehold head office property in London, 24 leasehold offices and around 90 leasehold shops across England and Scotland. About the role You will be responsible for all property related matters across Scotland and England for our diverse portfolio. That will involve making regular site visits, with occasional overnight stays. As well as ensuring all lease events are managed and actioned and properties are safe, maintained and fully compliant, we ll also rely on you to assist with the development and implementation of robust policies, processes and systems to help manage the estate in an efficient and cost-effective manner. In short, it s an incredibly varied role that will see you make a real difference in how Shelter s commercial estate is managed. We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit. Role Specifics You ll need a degree level qualification in a surveying/property related discipline and full RICS membership . You ll also need a good understanding of the planning process and building regulations approval system. The confidence to lead and manage multiple projects effectively and ensure they re delivered on time and on budget, from inception to completion, is important too. Self-motivated, capable of working both unsupervised and as part of a team, and with a positive can do attitude, providing solutions, giving sound property advice and negotiating effectively with a variety of key stakeholders comes naturally to you. What s more, you have good computer literacy skills and are comfortable working with spreadsheets and data. Benefits We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme. Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We re here so no one has to fight bad housing or homelessness on their own. To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society. Safeguarding Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
Salary: £26,227.50 per annum, pro-rated Location: Shelter Montrose shop Contract: Permanent Hours: 30 hours per week Closing date: Wednesday 25th March 11:30pm We're looking for an inspirational people person to join us as a Assistant Shop Manager in our Montrose shop. This is an exciting opportunity, and we'd like you to join us to help raise vital funds for homeless and badly housed people. You will work closely with the Shop Manager to ensure the shop looks welcoming, visually appealing and the team of volunteers are motivated and keen to engage with customers and maximise sales. About the role You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter's income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter's cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role. You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers. About you You are a naturally energetic person with an enthusiasm for managing and empowering people. You know how to recruit and develop a team of volunteers, and your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs. Above all, you are ready to take on a new challenge and have a keen interest in Shelter's cause. Apply to be part of our team and be the change you want to see in society. Benefits We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme. Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We re here so no one has to fight bad housing or homelessness on their own. We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit. How to apply Please click Apply for Job below. You are required to submit a CV and a supporting statement. Please provide specific examples of how you meet the criteria in the 'About you' section of this advert, following the STAR format, and ensure you demonstrate how you address the behaviours below throughout your responses: We prioritise diversity and have an inclusive and open mindset Any applications submitted without a supporting statement will not be considered About Shelter Scotland A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve. At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent. We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation. Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We re here so no one has to fight bad housing or homelessness on their own. Safeguarding statement Safeguarding is everyone s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. At Shelter Scotland, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We also encourage applications from people, who have been homeless or have been at risk of homelessness. We are facing diverse problems, so need diverse people to tackle them. In addition to this, we encourage an approach to involving people with personal insight of housing issues and homelessness in our recruitment processes. Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
Mar 11, 2026
Full time
Salary: £26,227.50 per annum, pro-rated Location: Shelter Montrose shop Contract: Permanent Hours: 30 hours per week Closing date: Wednesday 25th March 11:30pm We're looking for an inspirational people person to join us as a Assistant Shop Manager in our Montrose shop. This is an exciting opportunity, and we'd like you to join us to help raise vital funds for homeless and badly housed people. You will work closely with the Shop Manager to ensure the shop looks welcoming, visually appealing and the team of volunteers are motivated and keen to engage with customers and maximise sales. About the role You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter's income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter's cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role. You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers. About you You are a naturally energetic person with an enthusiasm for managing and empowering people. You know how to recruit and develop a team of volunteers, and your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs. Above all, you are ready to take on a new challenge and have a keen interest in Shelter's cause. Apply to be part of our team and be the change you want to see in society. Benefits We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme. Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We re here so no one has to fight bad housing or homelessness on their own. We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit. How to apply Please click Apply for Job below. You are required to submit a CV and a supporting statement. Please provide specific examples of how you meet the criteria in the 'About you' section of this advert, following the STAR format, and ensure you demonstrate how you address the behaviours below throughout your responses: We prioritise diversity and have an inclusive and open mindset Any applications submitted without a supporting statement will not be considered About Shelter Scotland A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve. At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent. We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation. Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We re here so no one has to fight bad housing or homelessness on their own. Safeguarding statement Safeguarding is everyone s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. At Shelter Scotland, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We also encourage applications from people, who have been homeless or have been at risk of homelessness. We are facing diverse problems, so need diverse people to tackle them. In addition to this, we encourage an approach to involving people with personal insight of housing issues and homelessness in our recruitment processes. Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
Job Title:Housing Lead Location:Bermondsey, Close to Surrey Quays station. Please note that this service has step free and lift access. Salary:£30,400 Shift Pattern:37.5 hours per week Monday to Friday between 09:00 - 17:00. You may be required to work outside these hours dependent on service and resident requirements. About the Role This is an exciting opportunity to join a new community based service supporting offenders as they transition from prison back into the community; rather than a custodial setting, where residents are able to go out into the community depending on their licence restrictions. As our Housing Lead, you play a vital role in supporting residents futures by working closely with housing stakeholders and residents to create tailored, effective move on plans. You help ensure people have the right tools, support and opportunities to rebuild their lives, reconnect with the community and move forward with confidence in their rehabilitation journey. Some Key Responsibilities include: Act as the main point of contact between landlords, housing associations, local authorities, private landlords, wider Social Interest Group Services, and our residents Work with the wider team to support residents with their long term needs Provide specialist support to the wider team to ensure they are regularly trained and kept up to date with policies and procedures, including government changes Provide regular reports and updates Manage current resident tenancies, ensuring timely rent payment Support with property and building management and maintenance including scheduling repairs About You We're looking for someone who has knowledge on different types of tenancies, an understanding of the types of needs of our resident group, and able to provide tailored solutions to meet their long term goals. You will have a true passion to support in making a change, supporting rehabilitation, and providing opportunities to people to make positive changes to their lives, and reintegrate into society. You will have a general understanding of the criminal justice system, and/or have experience supporting people with multiple/complex needs. Further, you will have: Previous experience in coordinating/delivering activities and interventions with people from different backgrounds Experience of working with people of complex backgrounds and/or a good understanding of the sector Knowledge of risk management and risk assessment Knowledge of license conditions and public protection Knowledge of tenancy management, able to share knowledge with others in the team and residents Understanding of the housing and social needs of people with multiple and complex needs The ability to use, learn and adapt to IT at an intermediate level, including Microsoft and other software programs. Excellent interpersonal skills, both written and oral. Ability to form and build effective relationships and rapport with others Ability to influence and negotiate positive outcomes with others; Proactive in making decisions Ability and willingness to show flexibility of working patterns, responding to the needs of the service and residents Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency We are interviewing on an ongoing basis so this job role may close early. We advise applying as soon as possible for your application to be taken into consideration at the early stages. As a note, Interviews are scheduled for week commencing 2nd week of January. Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria. What we Offer 25 days (Full time equivalent) annual leave, increasing with the length of service Employer Pension Contribution Eligibility to register with Blue Light Discount Card Access to discounted tickets for music events, shows, sports and more Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work Training and Development, including access to courses, upskilling, and progression plans Employee Assistance Programme, including counselling Life Assurance Scheme Cycle-to-work scheme Annual Staff Awards EDI Ambassador programme About Social Interest Group (SIG) SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets. Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future:Theory of Change Further details can be found on our website here:Theory of Change - Social Interest Group - Social Interest Group. Additional Information Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages. Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below. For Recruitment related enquiries, or if you need support with making your application for example due to learning needs or a disability, please email or call our central office on to request a call back. Please note that this will take you through to our Central Administration team, who will then communicate your enquiry with us and we will arrange to call you back. Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions. Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website. Closing Date: 18th March 2026
Mar 11, 2026
Full time
Job Title:Housing Lead Location:Bermondsey, Close to Surrey Quays station. Please note that this service has step free and lift access. Salary:£30,400 Shift Pattern:37.5 hours per week Monday to Friday between 09:00 - 17:00. You may be required to work outside these hours dependent on service and resident requirements. About the Role This is an exciting opportunity to join a new community based service supporting offenders as they transition from prison back into the community; rather than a custodial setting, where residents are able to go out into the community depending on their licence restrictions. As our Housing Lead, you play a vital role in supporting residents futures by working closely with housing stakeholders and residents to create tailored, effective move on plans. You help ensure people have the right tools, support and opportunities to rebuild their lives, reconnect with the community and move forward with confidence in their rehabilitation journey. Some Key Responsibilities include: Act as the main point of contact between landlords, housing associations, local authorities, private landlords, wider Social Interest Group Services, and our residents Work with the wider team to support residents with their long term needs Provide specialist support to the wider team to ensure they are regularly trained and kept up to date with policies and procedures, including government changes Provide regular reports and updates Manage current resident tenancies, ensuring timely rent payment Support with property and building management and maintenance including scheduling repairs About You We're looking for someone who has knowledge on different types of tenancies, an understanding of the types of needs of our resident group, and able to provide tailored solutions to meet their long term goals. You will have a true passion to support in making a change, supporting rehabilitation, and providing opportunities to people to make positive changes to their lives, and reintegrate into society. You will have a general understanding of the criminal justice system, and/or have experience supporting people with multiple/complex needs. Further, you will have: Previous experience in coordinating/delivering activities and interventions with people from different backgrounds Experience of working with people of complex backgrounds and/or a good understanding of the sector Knowledge of risk management and risk assessment Knowledge of license conditions and public protection Knowledge of tenancy management, able to share knowledge with others in the team and residents Understanding of the housing and social needs of people with multiple and complex needs The ability to use, learn and adapt to IT at an intermediate level, including Microsoft and other software programs. Excellent interpersonal skills, both written and oral. Ability to form and build effective relationships and rapport with others Ability to influence and negotiate positive outcomes with others; Proactive in making decisions Ability and willingness to show flexibility of working patterns, responding to the needs of the service and residents Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency We are interviewing on an ongoing basis so this job role may close early. We advise applying as soon as possible for your application to be taken into consideration at the early stages. As a note, Interviews are scheduled for week commencing 2nd week of January. Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria. What we Offer 25 days (Full time equivalent) annual leave, increasing with the length of service Employer Pension Contribution Eligibility to register with Blue Light Discount Card Access to discounted tickets for music events, shows, sports and more Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work Training and Development, including access to courses, upskilling, and progression plans Employee Assistance Programme, including counselling Life Assurance Scheme Cycle-to-work scheme Annual Staff Awards EDI Ambassador programme About Social Interest Group (SIG) SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets. Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future:Theory of Change Further details can be found on our website here:Theory of Change - Social Interest Group - Social Interest Group. Additional Information Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages. Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below. For Recruitment related enquiries, or if you need support with making your application for example due to learning needs or a disability, please email or call our central office on to request a call back. Please note that this will take you through to our Central Administration team, who will then communicate your enquiry with us and we will arrange to call you back. Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions. Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website. Closing Date: 18th March 2026
Connect2Hackney , the internal talent partner for the London Borough of Hackney , is looking for an experienced and driven Project Manager to lead the delivery of critical IT systems supporting our estates, rents, and tenancy management functions. This isn't just a technical role; it's an opportunity to improve outcomes for our residents by ensuring our housing management solutions are modern, efficient, and user-centered. The Role As our Project Manager, you will lead a multidisciplinary team of 2-5 professionals to deliver complex IT systems, specifically focusing on estates, rents, voids, and service charges . Whether you are implementing a brand-new system or managing a major upgrade, you will be the driving force behind the planning, execution, and successful integration of these services into production. Key Responsibilities Agile Delivery: Create a fast-paced environment using iterative methods and flexible approaches to enable rapid delivery. Team Leadership: Lead, motivate, and inspire a multidisciplinary team, managing "rhythms and rituals" to ensure seamless collaboration. Stakeholder Management: Act as the bridge between technical teams and senior management, providing regular updates through "Show and Tells," week notes, and board reports. Risk & Finance: Effectively forecast work within defined costs and manage risks through rigorous assessment and mitigation strategies. Standard Setting: Ensure all work is documented to high standards and aligns with the Council's values for security, transparency, and sustainability. What We're Looking For We need a seasoned professional who understands the unique challenges of the public sector. To be successful, you should have: Experience: At least five years of experience delivering complex IT systems. Sector Knowledge: Recent experience delivering estate and tenancy management functions within a public sector environment , large housing association, or similar large-scale property organisation. Background: You must have worked for several years as a Permanent/FTE employee for either a public sector organisation or a major IT supplier/partner to the public sector.Note: We are not considering "first-time contractors" unless you possess significant prior FTE experience. Soft Skills: Exceptional communication skills are essential, as stakeholder management is key to the success of this project. Why Work for Hackney? At Hackney, we value inclusion, sustainability, and continuous learning. You will be part of a team that promotes the generous sharing of expertise and creates opportunities for professional development. Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.
Mar 11, 2026
Seasonal
Connect2Hackney , the internal talent partner for the London Borough of Hackney , is looking for an experienced and driven Project Manager to lead the delivery of critical IT systems supporting our estates, rents, and tenancy management functions. This isn't just a technical role; it's an opportunity to improve outcomes for our residents by ensuring our housing management solutions are modern, efficient, and user-centered. The Role As our Project Manager, you will lead a multidisciplinary team of 2-5 professionals to deliver complex IT systems, specifically focusing on estates, rents, voids, and service charges . Whether you are implementing a brand-new system or managing a major upgrade, you will be the driving force behind the planning, execution, and successful integration of these services into production. Key Responsibilities Agile Delivery: Create a fast-paced environment using iterative methods and flexible approaches to enable rapid delivery. Team Leadership: Lead, motivate, and inspire a multidisciplinary team, managing "rhythms and rituals" to ensure seamless collaboration. Stakeholder Management: Act as the bridge between technical teams and senior management, providing regular updates through "Show and Tells," week notes, and board reports. Risk & Finance: Effectively forecast work within defined costs and manage risks through rigorous assessment and mitigation strategies. Standard Setting: Ensure all work is documented to high standards and aligns with the Council's values for security, transparency, and sustainability. What We're Looking For We need a seasoned professional who understands the unique challenges of the public sector. To be successful, you should have: Experience: At least five years of experience delivering complex IT systems. Sector Knowledge: Recent experience delivering estate and tenancy management functions within a public sector environment , large housing association, or similar large-scale property organisation. Background: You must have worked for several years as a Permanent/FTE employee for either a public sector organisation or a major IT supplier/partner to the public sector.Note: We are not considering "first-time contractors" unless you possess significant prior FTE experience. Soft Skills: Exceptional communication skills are essential, as stakeholder management is key to the success of this project. Why Work for Hackney? At Hackney, we value inclusion, sustainability, and continuous learning. You will be part of a team that promotes the generous sharing of expertise and creates opportunities for professional development. Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.
TDS is a leading profit for purpose organisation in the UK's private rented and new build housing sectors, protecting 2 million tenancy deposits worth £2.6bn and resolving 33,000 disputes each year. We also operate the New Homes Ombudsman Service, helping to resolve disputes between new build homebuyers and developers. Our mission is to reduce disputes, raise standards and improve renting for all. With 300 colleagues and a £39m turnover, we continue to expand our technology enabled services and reinvest surpluses to deliver social impact and support two charitable foundations. We are now seeking a Chief People Officer to lead our People functions across the Group. Reporting to the Group CEO, you will shape and deliver a Group wide People & Culture Strategy, champion an inclusive and high performance culture, and ensure TDS attracts, develops and supports exceptional people. Key responsibilities include: Developing and delivering a Group wide People & Culture Strategy aligned to organisational values, mission and long term strategic goals. Leading organisational development, cultural transformation and employee experience initiatives that strengthen collaboration, engagement and leadership capability across TDS. Championing a positive, inclusive and high performance culture rooted in fairness, customer focus and continuous improvement. Leading the Group's DEI strategy, ensuring equality, representation and inclusive practice at every level. Overseeing HR policy, workforce planning, organisational design, employment relations and compliance across all jurisdictions in which TDS operates. Designing and embedding Group wide talent, learning, development and performance frameworks that support capability building and succession planning. Overseeing reward, benefits and wellbeing strategies that promote fairness, competitiveness and colleague engagement. Leading and developing our People team, ensuring a modern, data driven and business partnering approach. You will be a senior People leader with experience in complex, multi site, values-led organisation with a strong track record in strategic HR leadership, organisational development and culture change. You will bring expert knowledge of UK employment law, DEI, talent development and HR best practice, along with inclusive, people centred leadership and strong alignment to TDS values and social purpose. This is a great opportunity to shape the culture, capability and colleague experience of a successful, socially purposed organisation making a meaningful difference to millions of renters, new homeowners and property professionals across the UK. TDS is committed to being a diverse, inclusive organisation and welcomes applications from all backgrounds.
Mar 10, 2026
Full time
TDS is a leading profit for purpose organisation in the UK's private rented and new build housing sectors, protecting 2 million tenancy deposits worth £2.6bn and resolving 33,000 disputes each year. We also operate the New Homes Ombudsman Service, helping to resolve disputes between new build homebuyers and developers. Our mission is to reduce disputes, raise standards and improve renting for all. With 300 colleagues and a £39m turnover, we continue to expand our technology enabled services and reinvest surpluses to deliver social impact and support two charitable foundations. We are now seeking a Chief People Officer to lead our People functions across the Group. Reporting to the Group CEO, you will shape and deliver a Group wide People & Culture Strategy, champion an inclusive and high performance culture, and ensure TDS attracts, develops and supports exceptional people. Key responsibilities include: Developing and delivering a Group wide People & Culture Strategy aligned to organisational values, mission and long term strategic goals. Leading organisational development, cultural transformation and employee experience initiatives that strengthen collaboration, engagement and leadership capability across TDS. Championing a positive, inclusive and high performance culture rooted in fairness, customer focus and continuous improvement. Leading the Group's DEI strategy, ensuring equality, representation and inclusive practice at every level. Overseeing HR policy, workforce planning, organisational design, employment relations and compliance across all jurisdictions in which TDS operates. Designing and embedding Group wide talent, learning, development and performance frameworks that support capability building and succession planning. Overseeing reward, benefits and wellbeing strategies that promote fairness, competitiveness and colleague engagement. Leading and developing our People team, ensuring a modern, data driven and business partnering approach. You will be a senior People leader with experience in complex, multi site, values-led organisation with a strong track record in strategic HR leadership, organisational development and culture change. You will bring expert knowledge of UK employment law, DEI, talent development and HR best practice, along with inclusive, people centred leadership and strong alignment to TDS values and social purpose. This is a great opportunity to shape the culture, capability and colleague experience of a successful, socially purposed organisation making a meaningful difference to millions of renters, new homeowners and property professionals across the UK. TDS is committed to being a diverse, inclusive organisation and welcomes applications from all backgrounds.
Legal Services Manager Manchester £53,523 per annum Full Time, Permanent (35 hours per week) Closing Date: 18th March 2026 At One Manchester, our purpose is simple. We provide good quality homes, great services and real opportunities for our customers and communities. Everything we do is about creating safe, secure and thriving neighbourhoods across central, south and east Manchester. Behind that purpose sits strong governance. Good decisions. Managed risk. Clear accountability. That is where this role comes in. We are looking for a Legal Services Manager to act as the central point of coordination for all legal matters across the organisation. This is not an in-house solicitor role. You will not be expected to provide legal advice directly. Instead, you will ensure that One Manchester receives the right legal advice, at the right time, in a proportionate and cost-effective way. You will be the person who makes legal processes work and will be responsible for: Acting as the first point of contact for legal queries across the organisation Triage of issues and determining the appropriate route for advice or action Instructing and managing our external legal framework in line with agreed arrangements Ensuring instructions are clear, focused and commercially sensible Tracking live legal matters and maintaining oversight of progress, risk and cost Translating external legal advice into clear, practical guidance for managers and leaders Identifying trends, recurring issues and opportunities to improve how we manage legal risk Supporting the Director of Governance to ensure robust governance and ethical standards You will work closely with Directors, Heads of Service and operational managers across housing, property, development and corporate services. This gives the role real visibility and influence across the organisation. The impact of your work will be felt in areas such as: Tenancy and enforcement cases Property and development contracts Governance and regulatory matters Complex customer or compliance issues You will not just pass messages between lawyers and the business. You will add value by bringing clarity, structure and momentum to legal matters. About you You may come from a legal, governance, compliance or other regulated background. You might have worked in housing, local government or a similar environment. You are comfortable dealing with senior stakeholders and confident enough to ask the right questions before external advice is commissioned. You are organised, measured and calm under pressure. You understand risk and know when to escalate. You do not need to be a qualified solicitor. This is a standalone role with genuine ownership. You will shape how we commission and manage legal services, ensuring value for money and consistent, high-quality outcomes. Why join One Manchester We own and manage over 12,000 homes across Manchester and are a trusted Registered Provider of Social Housing. We are ambitious about our future and committed to continuous improvement. We invest in our homes, our services and our people. We are transitioning to a culture where agile working is a feature of many roles and we actively support flexible working where practical. If flexibility is important to you, we are open to conversation. If you are motivated by making systems work better, supporting strong governance and enabling good decisions, we would welcome your application.
Mar 10, 2026
Full time
Legal Services Manager Manchester £53,523 per annum Full Time, Permanent (35 hours per week) Closing Date: 18th March 2026 At One Manchester, our purpose is simple. We provide good quality homes, great services and real opportunities for our customers and communities. Everything we do is about creating safe, secure and thriving neighbourhoods across central, south and east Manchester. Behind that purpose sits strong governance. Good decisions. Managed risk. Clear accountability. That is where this role comes in. We are looking for a Legal Services Manager to act as the central point of coordination for all legal matters across the organisation. This is not an in-house solicitor role. You will not be expected to provide legal advice directly. Instead, you will ensure that One Manchester receives the right legal advice, at the right time, in a proportionate and cost-effective way. You will be the person who makes legal processes work and will be responsible for: Acting as the first point of contact for legal queries across the organisation Triage of issues and determining the appropriate route for advice or action Instructing and managing our external legal framework in line with agreed arrangements Ensuring instructions are clear, focused and commercially sensible Tracking live legal matters and maintaining oversight of progress, risk and cost Translating external legal advice into clear, practical guidance for managers and leaders Identifying trends, recurring issues and opportunities to improve how we manage legal risk Supporting the Director of Governance to ensure robust governance and ethical standards You will work closely with Directors, Heads of Service and operational managers across housing, property, development and corporate services. This gives the role real visibility and influence across the organisation. The impact of your work will be felt in areas such as: Tenancy and enforcement cases Property and development contracts Governance and regulatory matters Complex customer or compliance issues You will not just pass messages between lawyers and the business. You will add value by bringing clarity, structure and momentum to legal matters. About you You may come from a legal, governance, compliance or other regulated background. You might have worked in housing, local government or a similar environment. You are comfortable dealing with senior stakeholders and confident enough to ask the right questions before external advice is commissioned. You are organised, measured and calm under pressure. You understand risk and know when to escalate. You do not need to be a qualified solicitor. This is a standalone role with genuine ownership. You will shape how we commission and manage legal services, ensuring value for money and consistent, high-quality outcomes. Why join One Manchester We own and manage over 12,000 homes across Manchester and are a trusted Registered Provider of Social Housing. We are ambitious about our future and committed to continuous improvement. We invest in our homes, our services and our people. We are transitioning to a culture where agile working is a feature of many roles and we actively support flexible working where practical. If flexibility is important to you, we are open to conversation. If you are motivated by making systems work better, supporting strong governance and enabling good decisions, we would welcome your application.
ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in over 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing more than one million units/beds globally. Across its platforms, Greystar has over $79 billion of assets under management, including approximately $36 billion of development assets and over $30 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit . JOB DESCRIPTION SUMMARY The purpose of this role is to manage and support in the delivery of the day-to-day resident experience objectives of the property and lead the team by example to build a vibrant, safe and welcoming community our residents enjoy being part of. Assisting the Community Manager in the day-to-day financial and operational management of the property including leasing, marketing, property maintenance and tenancy administration. JOB DESCRIPTION Key Role Responsibilities Acts as a role model at all times by demonstrating the core values. Actively seeks interaction and contact with residents to proactively seek to improve the front of house service delivery anticipating and exceeding resident expectations. Promotes resident satisfaction and retention by monitoring resident feedback including online reviews and responding to questions, requests and complaints in a timely manner, and taking appropriate action to resolve and address service issues. Assists and supports the Community Manager with communications, assessment and development of team members. Monitors payments and chases outstanding rent arrears following rent collection processes to meet business goals whilst promoting tenancy extensions and other revenue streams. Co-ordinates the tenancy management process by making periodic apartment inspections, evicting residents, and imposing and collecting late fees and other charges within the terms of the agreement. Processes invoices from vendors, contractors and service providers for payment and manages communication with finance team members and other stakeholders as required. Ensures the operation of the community complies with Company policies and procedures and any laws and regulations governing housing operations and residential lettings. Conducts regular community walkabouts and inspections and takes appropriate actions to ensure that the physical aspects of the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance and appeal. Completes relevant operational, financial and compliance administrative tasks including routine weekly and monthly reporting and ensures property data is accurate. Supports with resident event management within the community. Undertakes marketing and leasing activities including: viewings, following up on enquiries and sales conversions. Develops and maintains local knowledge and information resources relevant to resident needs i.e. travel, entertainment and amenities. Stays informed about current market and competitor conditions. Assists with summer community preparations, including move-in and move-out processes. Assists the Community Manager to ensure the property meets necessary Health and Safety requirements, monitors incident reporting system and completes compliance activities in line with the Company's policies and procedures. Participates where required in an on call roster to provide out of hours emergency support for the community. Works with the Community Manager in the preparation of the annual budget and monthly management accounts. Experience & Skills Essential Excellent customer service skills and significant experience in a customer facing service delivery role. Good team player with strong relationship building and influencing skills. Ability to act autonomously, taking decisions and/or action when required. Fluent English verbal and written communication skills. Excellent organisation skills with the ability to multi task and prioritise. Numerical skills necessary to complete the above activities. Self and culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience. Flexible approach to work and adaptable to thrive in a changing environment. Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and others. Important Notice Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses If you receive suspicious requests, please report them immediately to .
Mar 08, 2026
Full time
ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in over 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing more than one million units/beds globally. Across its platforms, Greystar has over $79 billion of assets under management, including approximately $36 billion of development assets and over $30 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit . JOB DESCRIPTION SUMMARY The purpose of this role is to manage and support in the delivery of the day-to-day resident experience objectives of the property and lead the team by example to build a vibrant, safe and welcoming community our residents enjoy being part of. Assisting the Community Manager in the day-to-day financial and operational management of the property including leasing, marketing, property maintenance and tenancy administration. JOB DESCRIPTION Key Role Responsibilities Acts as a role model at all times by demonstrating the core values. Actively seeks interaction and contact with residents to proactively seek to improve the front of house service delivery anticipating and exceeding resident expectations. Promotes resident satisfaction and retention by monitoring resident feedback including online reviews and responding to questions, requests and complaints in a timely manner, and taking appropriate action to resolve and address service issues. Assists and supports the Community Manager with communications, assessment and development of team members. Monitors payments and chases outstanding rent arrears following rent collection processes to meet business goals whilst promoting tenancy extensions and other revenue streams. Co-ordinates the tenancy management process by making periodic apartment inspections, evicting residents, and imposing and collecting late fees and other charges within the terms of the agreement. Processes invoices from vendors, contractors and service providers for payment and manages communication with finance team members and other stakeholders as required. Ensures the operation of the community complies with Company policies and procedures and any laws and regulations governing housing operations and residential lettings. Conducts regular community walkabouts and inspections and takes appropriate actions to ensure that the physical aspects of the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance and appeal. Completes relevant operational, financial and compliance administrative tasks including routine weekly and monthly reporting and ensures property data is accurate. Supports with resident event management within the community. Undertakes marketing and leasing activities including: viewings, following up on enquiries and sales conversions. Develops and maintains local knowledge and information resources relevant to resident needs i.e. travel, entertainment and amenities. Stays informed about current market and competitor conditions. Assists with summer community preparations, including move-in and move-out processes. Assists the Community Manager to ensure the property meets necessary Health and Safety requirements, monitors incident reporting system and completes compliance activities in line with the Company's policies and procedures. Participates where required in an on call roster to provide out of hours emergency support for the community. Works with the Community Manager in the preparation of the annual budget and monthly management accounts. Experience & Skills Essential Excellent customer service skills and significant experience in a customer facing service delivery role. Good team player with strong relationship building and influencing skills. Ability to act autonomously, taking decisions and/or action when required. Fluent English verbal and written communication skills. Excellent organisation skills with the ability to multi task and prioritise. Numerical skills necessary to complete the above activities. Self and culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience. Flexible approach to work and adaptable to thrive in a changing environment. Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and others. Important Notice Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses If you receive suspicious requests, please report them immediately to .
Job Summary To provide, manage and co-ordinate support for people that is based on their individual needs, desires and aspirations. To be responsible for the day to day organisation and effective running of services in compliance with the wishes of the individuals the Tower Project supports to live independently, the contractual obligations to the purchasing agencies, and legislative, statutory and organisation requirements. To provide support to people in a way that is respectful, promotes independence and enables the individuals you support to realise their own potential. Effective delegation of duties to deputy service manager, team leaders, registered nurses, senior support workers and support workers as applicable. To promote good practice at all times, act as an effective and positive role model. To support individuals in accessing the community, in their own homes or in any setting their needs and choices may require. Service managers may work alone with the people they support or as part of a team. Service managers may provide support to individuals with a variety of different specialist needs and conditions which may include learning disabilities, acquired brain injuries, physical disabilities, Autistic Spectrum Disorders, nursing needs, mental health conditions, neurological impairments, psychiatric and clinical needs, complex behaviours and other needs. Service managers may provide support in any location appropriate to meet the needs of the service. Supported Living Service Manager Job Description and Person Specification September 2021 Main Duties 1. Assessing, planning and implementing, in partnership with the individuals you support, programmes of support and/or care that meet their general needs and maximise their independence, presence and participation within the community and to ensure the quality of service delivery. 2. Working with individuals (current and prospective people the Tower Project may support), families, advocates and other professional colleagues as required in order to facilitate good communication and decision making so that the service provided is co ordinated and applicable. 3. Working closely with Operations Managers and Referral and Assessment Managers, in addition to external professionals, to assess new individuals and deliver and assist in presentations etc for service development and expansion. 4. Working with individuals (current and prospective), families, advocates and other professional colleagues as required in order to support individuals to maintain their personal finances, benefit entitlements, and tenancy agreements and to therefore gain financial security and long term housing. 5. Ensuring the continued financial viability of each service, closely monitoring budgets, contracts, care hours, auditing as necessary, and addressing any shortfalls at the earliest opportunity. 6. Being responsible for the recruitment, supervision, training and day to day management of staff so that the service can consistently provide the proper staffing levels, attitudes, and skills to support the individuals. 7. Ensuring the allocation of staff duties is clearly and adequately defined and communicated to all staff through the appropriate channels, to ensure that all staff members understand their own and others roles and responsibilities. 8. Ensuring that each service remains within its allocated budget; monitoring expenditure on an ongoing basis and taking corrective action as appropriate. 9. Ensuring that all paperwork and returns required by the organisation and support purchasers are completed accurately and on time so that the service can meet its procedural and contractual obligations in terms of data collection and monitoring. 10. Attending provider forums, conferences and seminars as required by the Tower Project, and maintaining an up to date, in depth knowledge of the development of the sector. Supported Living Service Manager Job Description and Person Specification September 2021 11. Identifying and reporting risks, and if required taking necessary precautions to ensure health and safety for the individuals the Tower Project supports and visitors as specified within service contracts from housing partners and/or purchasing agencies. 12. Maintaining and developing specialist knowledge across a range of work procedures and practice by attending mandatory training and relevant professional development in order to continuously improve knowledge and skills. 13. Building and maintaining an excellent service reputation in the area, with purchasers and local authorities, and the community, ensuring high quality support provision and community presence at all times. 14. Co-ordinating and monitoring all mandatory training requirements, nominating and liaising with appropriate bodies as applicable in order to ensure that training is up to date and all staff members receive the appropriate training. 15. Complying with the Tower Project s Equal Opportunities Policy so as to ensure that no person is disadvantaged on the grounds of age, disability, sex, gender reassignment, pregnancy, maternity, race (which may include, nationality and ethnic or national origins), sexual orientation, religion or belief, or because someone is married or in a civil partnership. 16. Being responsible for ensuring that all staff are familiar with and are actively implementing company policies and procedures, including fire procedures. 17. Providing the Operations Manager/Director with reports on aspects of the services as directed, including undertaking regular audits of each service in your portfolio. 18. Carrying out duties in compliance with the Health and Safety at Work Act 1974 and subsequent Health and Safety legislation. 19. Managing rotas to ensure that all services have appropriate staff cover at all times, and that statutory and contractual obligations are met, if necessary working shifts on a staffing rota including weekdays, weekends, split shifts, wake nights, sleep-in, wake night duty and bank holidays as required, and working at multiple sites as necessary. 20. Planning, managing and covering special events such as service user holidays, liaising with family, advocate, social services etc as necessary. 21. Undertaking on call duties as required and managing on call rota for Team Leaders / Deputy Service Managers / Registered Nurses when you are not on call. 22. You may be required to undertake other duties appropriate to your post and/or hours of work, as may reasonably be required of you at your initial place of work or at any other of the company's establishments. Full Time ( 40 hrs per week) Inclusive of 3 Sleep - Ins Please Note: You may be required to undertake other duties appropriate to your post and/or hours of work, as may reasonably be required of you at any other sites or premises, locations in the community and in the homes of people we support as the Tower Project may reasonably require on an occasional or frequent basis to meet the needs of service provision as required by The Tower Project. This is a description of the job as it is at present. The Tower Project may periodically review your job description and update it to ensure that it relates to the job as then being performed. It is the company's aim to reach agreement on reasonable changes, but if agreement is not possible the company reserves the right to insist on changes to your job description, following consultation.
Mar 05, 2026
Full time
Job Summary To provide, manage and co-ordinate support for people that is based on their individual needs, desires and aspirations. To be responsible for the day to day organisation and effective running of services in compliance with the wishes of the individuals the Tower Project supports to live independently, the contractual obligations to the purchasing agencies, and legislative, statutory and organisation requirements. To provide support to people in a way that is respectful, promotes independence and enables the individuals you support to realise their own potential. Effective delegation of duties to deputy service manager, team leaders, registered nurses, senior support workers and support workers as applicable. To promote good practice at all times, act as an effective and positive role model. To support individuals in accessing the community, in their own homes or in any setting their needs and choices may require. Service managers may work alone with the people they support or as part of a team. Service managers may provide support to individuals with a variety of different specialist needs and conditions which may include learning disabilities, acquired brain injuries, physical disabilities, Autistic Spectrum Disorders, nursing needs, mental health conditions, neurological impairments, psychiatric and clinical needs, complex behaviours and other needs. Service managers may provide support in any location appropriate to meet the needs of the service. Supported Living Service Manager Job Description and Person Specification September 2021 Main Duties 1. Assessing, planning and implementing, in partnership with the individuals you support, programmes of support and/or care that meet their general needs and maximise their independence, presence and participation within the community and to ensure the quality of service delivery. 2. Working with individuals (current and prospective people the Tower Project may support), families, advocates and other professional colleagues as required in order to facilitate good communication and decision making so that the service provided is co ordinated and applicable. 3. Working closely with Operations Managers and Referral and Assessment Managers, in addition to external professionals, to assess new individuals and deliver and assist in presentations etc for service development and expansion. 4. Working with individuals (current and prospective), families, advocates and other professional colleagues as required in order to support individuals to maintain their personal finances, benefit entitlements, and tenancy agreements and to therefore gain financial security and long term housing. 5. Ensuring the continued financial viability of each service, closely monitoring budgets, contracts, care hours, auditing as necessary, and addressing any shortfalls at the earliest opportunity. 6. Being responsible for the recruitment, supervision, training and day to day management of staff so that the service can consistently provide the proper staffing levels, attitudes, and skills to support the individuals. 7. Ensuring the allocation of staff duties is clearly and adequately defined and communicated to all staff through the appropriate channels, to ensure that all staff members understand their own and others roles and responsibilities. 8. Ensuring that each service remains within its allocated budget; monitoring expenditure on an ongoing basis and taking corrective action as appropriate. 9. Ensuring that all paperwork and returns required by the organisation and support purchasers are completed accurately and on time so that the service can meet its procedural and contractual obligations in terms of data collection and monitoring. 10. Attending provider forums, conferences and seminars as required by the Tower Project, and maintaining an up to date, in depth knowledge of the development of the sector. Supported Living Service Manager Job Description and Person Specification September 2021 11. Identifying and reporting risks, and if required taking necessary precautions to ensure health and safety for the individuals the Tower Project supports and visitors as specified within service contracts from housing partners and/or purchasing agencies. 12. Maintaining and developing specialist knowledge across a range of work procedures and practice by attending mandatory training and relevant professional development in order to continuously improve knowledge and skills. 13. Building and maintaining an excellent service reputation in the area, with purchasers and local authorities, and the community, ensuring high quality support provision and community presence at all times. 14. Co-ordinating and monitoring all mandatory training requirements, nominating and liaising with appropriate bodies as applicable in order to ensure that training is up to date and all staff members receive the appropriate training. 15. Complying with the Tower Project s Equal Opportunities Policy so as to ensure that no person is disadvantaged on the grounds of age, disability, sex, gender reassignment, pregnancy, maternity, race (which may include, nationality and ethnic or national origins), sexual orientation, religion or belief, or because someone is married or in a civil partnership. 16. Being responsible for ensuring that all staff are familiar with and are actively implementing company policies and procedures, including fire procedures. 17. Providing the Operations Manager/Director with reports on aspects of the services as directed, including undertaking regular audits of each service in your portfolio. 18. Carrying out duties in compliance with the Health and Safety at Work Act 1974 and subsequent Health and Safety legislation. 19. Managing rotas to ensure that all services have appropriate staff cover at all times, and that statutory and contractual obligations are met, if necessary working shifts on a staffing rota including weekdays, weekends, split shifts, wake nights, sleep-in, wake night duty and bank holidays as required, and working at multiple sites as necessary. 20. Planning, managing and covering special events such as service user holidays, liaising with family, advocate, social services etc as necessary. 21. Undertaking on call duties as required and managing on call rota for Team Leaders / Deputy Service Managers / Registered Nurses when you are not on call. 22. You may be required to undertake other duties appropriate to your post and/or hours of work, as may reasonably be required of you at your initial place of work or at any other of the company's establishments. Full Time ( 40 hrs per week) Inclusive of 3 Sleep - Ins Please Note: You may be required to undertake other duties appropriate to your post and/or hours of work, as may reasonably be required of you at any other sites or premises, locations in the community and in the homes of people we support as the Tower Project may reasonably require on an occasional or frequent basis to meet the needs of service provision as required by The Tower Project. This is a description of the job as it is at present. The Tower Project may periodically review your job description and update it to ensure that it relates to the job as then being performed. It is the company's aim to reach agreement on reasonable changes, but if agreement is not possible the company reserves the right to insist on changes to your job description, following consultation.
Neighbourhood Housing Officer Wellingborough £37,239 Join Our Expanding Neighbourhood Housing Team We're growing! As part of our continued commitment to delivering excellent services to our customers, we are recruiting two new Neighbourhood housing Officers to join our Housing Team. This expansion will reduce patch sizes, allowing us to work more closely and proactively with our customers. It's an exciting time to join us as we strengthen our service offer and invest in delivering a more personal, responsive housing service. About the Role As a member of our Housing Team, you will: Manage a defined patch of properties, building strong and positive relationships with customers Deliver proactive tenancy management, early intervention and tenancy sustainment support Investigate and manage anti-social behaviour (ASB) cases, working collaboratively with partner agencies where required Lead on estate management, ensuring our neighbourhoods are safe, clean and well maintained Identify welfare concerns and provide appropriate support or referrals Take responsibility for safeguarding, recognising risks and responding in line with policy and best practice Work closely with colleagues and external partners to resolve issues effectively Provide a visible, customer-focused presence within our communities About You We're looking for individuals who: Have experience in housing management or a related role Are confident managing ASB cases and complex tenancy issues Understand welfare support and safeguarding responsibilities Are proactive, resilient and solution-focused Can manage a varied workload and prioritise effectively Communicate clearly and professionally, both verbally and in writing Are passionate about delivering excellent customer service Why Join Us? Reduced patch sizes to enable meaningful customer engagement A supportive and collaborative team environment The opportunity to help shape and strengthen our housing service Ongoing professional development and training If you're motivated, customer-focused, and ready to be part of a team that is investing in doing things better, we'd love to hear from you. About us At Greatwell Homes, we own and manage around 5,000 homes with a £23 million turnover, and our mission is to "partner with customers and communities to shape places people are proud to call home." We're proud to be a progressive, forward-thinking housing association, committed to delivering excellent services for our customers and a great working environment for our colleagues.
Mar 04, 2026
Full time
Neighbourhood Housing Officer Wellingborough £37,239 Join Our Expanding Neighbourhood Housing Team We're growing! As part of our continued commitment to delivering excellent services to our customers, we are recruiting two new Neighbourhood housing Officers to join our Housing Team. This expansion will reduce patch sizes, allowing us to work more closely and proactively with our customers. It's an exciting time to join us as we strengthen our service offer and invest in delivering a more personal, responsive housing service. About the Role As a member of our Housing Team, you will: Manage a defined patch of properties, building strong and positive relationships with customers Deliver proactive tenancy management, early intervention and tenancy sustainment support Investigate and manage anti-social behaviour (ASB) cases, working collaboratively with partner agencies where required Lead on estate management, ensuring our neighbourhoods are safe, clean and well maintained Identify welfare concerns and provide appropriate support or referrals Take responsibility for safeguarding, recognising risks and responding in line with policy and best practice Work closely with colleagues and external partners to resolve issues effectively Provide a visible, customer-focused presence within our communities About You We're looking for individuals who: Have experience in housing management or a related role Are confident managing ASB cases and complex tenancy issues Understand welfare support and safeguarding responsibilities Are proactive, resilient and solution-focused Can manage a varied workload and prioritise effectively Communicate clearly and professionally, both verbally and in writing Are passionate about delivering excellent customer service Why Join Us? Reduced patch sizes to enable meaningful customer engagement A supportive and collaborative team environment The opportunity to help shape and strengthen our housing service Ongoing professional development and training If you're motivated, customer-focused, and ready to be part of a team that is investing in doing things better, we'd love to hear from you. About us At Greatwell Homes, we own and manage around 5,000 homes with a £23 million turnover, and our mission is to "partner with customers and communities to shape places people are proud to call home." We're proud to be a progressive, forward-thinking housing association, committed to delivering excellent services for our customers and a great working environment for our colleagues.
TDS is a leading profit for purpose organisation in the UK's private rented and new build housing sectors, protecting c2 million tenancy deposits worth £2.6bn and resolving 33,000 disputes each year. We also operate the New Homes Ombudsman Service, helping to resolve disputes between new build homebuyers and developers. Our purpose is to reduce disputes, raise standards and improve renting for all. With 300 colleagues and a £39m turnover, we continue to expand our technology enabled services and re invest surpluses to deliver social impact and support our two charitable foundations. We have an 89% staff engagement score and are recognised as a Great Place to Work. We are now seeking a Chief People Officer to lead our People function across the Group. Reporting to the Group CEO as a member of our Group Executive Team, you will re shape and deliver a new Group wide People & Culture Strategy, champion an inclusive and high performance culture, and ensure TDS attracts, develops and supports exceptional people. Key responsibilities Developing and delivering a Group wide People & Culture Strategy aligning organisational values, purpose and long term strategic goals. Leading organisational development, cultural transformation and employee experience initiatives that strengthen collaboration, engagement and leadership capability across TDS. Championing a positive, inclusive and high performance culture rooted in fairness, customer focus and continuous improvement. Leading the Group's DEI strategy, ensuring equality, representation and inclusive practice at every level. Overseeing HR policy, workforce planning, organisational design, employment relations and compliance across all of the UK jurisdictions in which TDS operates. Designing and embedding Group wide talent, learning, development and performance frameworks that support capability building and succession planning. Overseeing reward, benefits and wellbeing strategies that promote fairness, competitiveness and colleague engagement. Leading and developing our People team, ensuring a modern, data driven and business partnering approach. You will be a senior People leader with experience of shaping and delivering People & Culture strategies at an executive level in complex, multisite organisations. You'll bring a strong track record in strategic HR leadership, organisational development and culture change, along with inclusive, people centred leadership and strong alignment to the TDS values and social purpose. This is a great opportunity to shape the culture, capability and colleague experience of a successful, socially purposed organisation making a meaningful difference to millions of renters, thousands of landlords and lettings agents as well as new homeowners and other property professionals across the UK. TDS is committed to being a diverse, inclusive organisation and welcomes applications from all backgrounds. A full recruitment pack can be downloaded from this page.
Mar 04, 2026
Full time
TDS is a leading profit for purpose organisation in the UK's private rented and new build housing sectors, protecting c2 million tenancy deposits worth £2.6bn and resolving 33,000 disputes each year. We also operate the New Homes Ombudsman Service, helping to resolve disputes between new build homebuyers and developers. Our purpose is to reduce disputes, raise standards and improve renting for all. With 300 colleagues and a £39m turnover, we continue to expand our technology enabled services and re invest surpluses to deliver social impact and support our two charitable foundations. We have an 89% staff engagement score and are recognised as a Great Place to Work. We are now seeking a Chief People Officer to lead our People function across the Group. Reporting to the Group CEO as a member of our Group Executive Team, you will re shape and deliver a new Group wide People & Culture Strategy, champion an inclusive and high performance culture, and ensure TDS attracts, develops and supports exceptional people. Key responsibilities Developing and delivering a Group wide People & Culture Strategy aligning organisational values, purpose and long term strategic goals. Leading organisational development, cultural transformation and employee experience initiatives that strengthen collaboration, engagement and leadership capability across TDS. Championing a positive, inclusive and high performance culture rooted in fairness, customer focus and continuous improvement. Leading the Group's DEI strategy, ensuring equality, representation and inclusive practice at every level. Overseeing HR policy, workforce planning, organisational design, employment relations and compliance across all of the UK jurisdictions in which TDS operates. Designing and embedding Group wide talent, learning, development and performance frameworks that support capability building and succession planning. Overseeing reward, benefits and wellbeing strategies that promote fairness, competitiveness and colleague engagement. Leading and developing our People team, ensuring a modern, data driven and business partnering approach. You will be a senior People leader with experience of shaping and delivering People & Culture strategies at an executive level in complex, multisite organisations. You'll bring a strong track record in strategic HR leadership, organisational development and culture change, along with inclusive, people centred leadership and strong alignment to the TDS values and social purpose. This is a great opportunity to shape the culture, capability and colleague experience of a successful, socially purposed organisation making a meaningful difference to millions of renters, thousands of landlords and lettings agents as well as new homeowners and other property professionals across the UK. TDS is committed to being a diverse, inclusive organisation and welcomes applications from all backgrounds. A full recruitment pack can be downloaded from this page.
Supervising Solicitor Permanent, full time 37.5 hours per week Hybrid working available, three days onsite per week Location: London or Nottingham Salary: London: £61,531 - £64,769k per annum Nottingham: £55,378 - £58,292k per annum Lead, influence, and drive excellence in housing law. Are you an experienced housing litigation specialist passionate about developing others and delivering impactful legal services? This is an exciting opportunity to join a respected in-house legal team as a Supervising Solicitor, where you'll play a key role in shaping legal practice, leading a team of Paralegals, and supporting the organisation's mission to deliver safe, secure, and well-managed homes. About the Role Reporting to the Head of Legal Services, you'll lead and mentor a team of Paralegals and trainees, ensuring the delivery of a high-quality, responsive legal service across tenancy and leasehold management. Alongside your leadership responsibilities, you will manage a varied and challenging caseload including possession, anti-social behaviour, disrepair, and service charge disputes, and represent the organisation in court and tribunal proceedings. This role offers the opportunity to combine hands-on advocacy with strategic influence, coaching, and cross-departmental collaboration. Key Responsibilities Lead, supervise, mentor, and develop a high performing team of Paralegals and trainees. Oversee recruitment, induction, and continuous development of junior legal staff. Monitor casework quality, conduct case reviews, and ensure compliance with KPIs. Manage a diverse housing litigation caseload, including possession, ASB, disrepair, and leasehold matters. Draft pleadings, applications, witness statements, and instructions to counsel. Represent the organisation in County Court, Magistrates' Court, and Residential Property Tribunal hearings. Develop and deliver engaging, practical training on tenancy and leasehold management. Support senior stakeholders in identifying legal risk, shaping policy, and driving best practice. Maintain accurate reporting, case records, and compliance with professional standards. What We're Looking For Admission as a Solicitor in England & Wales or Fellow of the Institute of Legal Executives (FILEX). Substantial post-qualification experience (minimum 5 years PQE) in housing law. Strong background acting for social landlords (in-house, local authority, or private practice). Expertise in housing litigation, including possession, ASB, disrepair defence, and leasehold disputes. Confident advocate with experience conducting County Court hearings. Proven ability to lead, motivate, and develop a high-performing team. Strong communication skills and the ability to build trusted relationships across the organisation. Proactive, solutions-focused mindset with a commitment to delivering excellent customer service. If you'd like to learn more about this role or receive the full job profile, please click apply and a member of our team will be in touch. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Mar 03, 2026
Full time
Supervising Solicitor Permanent, full time 37.5 hours per week Hybrid working available, three days onsite per week Location: London or Nottingham Salary: London: £61,531 - £64,769k per annum Nottingham: £55,378 - £58,292k per annum Lead, influence, and drive excellence in housing law. Are you an experienced housing litigation specialist passionate about developing others and delivering impactful legal services? This is an exciting opportunity to join a respected in-house legal team as a Supervising Solicitor, where you'll play a key role in shaping legal practice, leading a team of Paralegals, and supporting the organisation's mission to deliver safe, secure, and well-managed homes. About the Role Reporting to the Head of Legal Services, you'll lead and mentor a team of Paralegals and trainees, ensuring the delivery of a high-quality, responsive legal service across tenancy and leasehold management. Alongside your leadership responsibilities, you will manage a varied and challenging caseload including possession, anti-social behaviour, disrepair, and service charge disputes, and represent the organisation in court and tribunal proceedings. This role offers the opportunity to combine hands-on advocacy with strategic influence, coaching, and cross-departmental collaboration. Key Responsibilities Lead, supervise, mentor, and develop a high performing team of Paralegals and trainees. Oversee recruitment, induction, and continuous development of junior legal staff. Monitor casework quality, conduct case reviews, and ensure compliance with KPIs. Manage a diverse housing litigation caseload, including possession, ASB, disrepair, and leasehold matters. Draft pleadings, applications, witness statements, and instructions to counsel. Represent the organisation in County Court, Magistrates' Court, and Residential Property Tribunal hearings. Develop and deliver engaging, practical training on tenancy and leasehold management. Support senior stakeholders in identifying legal risk, shaping policy, and driving best practice. Maintain accurate reporting, case records, and compliance with professional standards. What We're Looking For Admission as a Solicitor in England & Wales or Fellow of the Institute of Legal Executives (FILEX). Substantial post-qualification experience (minimum 5 years PQE) in housing law. Strong background acting for social landlords (in-house, local authority, or private practice). Expertise in housing litigation, including possession, ASB, disrepair defence, and leasehold disputes. Confident advocate with experience conducting County Court hearings. Proven ability to lead, motivate, and develop a high-performing team. Strong communication skills and the ability to build trusted relationships across the organisation. Proactive, solutions-focused mindset with a commitment to delivering excellent customer service. If you'd like to learn more about this role or receive the full job profile, please click apply and a member of our team will be in touch. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Part-Time Young People Support Worker We promise you that no day will be the same, and you will get so much out of working with residents as you ensure that they are well-cared for, and empowered to make progress in their recovery. Location: London, Islington Salary: £18,021.79 per annum (Pro-rata), FTE - £27,636 Closing Date: 16 March, 2026 Employment Type: Permanent Hours per week: 15 About the Role Make a meaningful impact every weekend by supporting young people to build the confidence, skills and resilience they need for independent living. In this 8 placement supported accommodation service, you ll deliver focused, strengths based support, complete SMART outcome driven plans, and lead risk and needs assessments helping clients progress with purpose while maintaining a safe and positive environment. As Young People Support Worker (part time), you ll run one to one and group sessions, support new residents to settle in, and work collaboratively with statutory partners to provide joined up, personalised support. With creativity, empathy and strong safeguarding awareness, you ll motivate clients to engage in education, training, employment and community activities, all under the charity s assets based, psychologically informed approach. Please note that this job opportunity is offered as a part-time (15 hours a week), permanent role. In this role, you will: Deliver strengths based, outcome focused support that builds young people s skills, confidence and independence. Complete risk/needs assessments and create concise SMART support plans. Run focused 1:1 and group sessions that boost resilience and engagement in EET/volunteering. Maintain a safe, positive accommodation environment with strong safeguarding practice. Support move ins, tenancy sustainment and day to day wellbeing in the service. Work collaboratively with statutory partners and contribute to rota, H&S and team duties. About You You believe in people their strengths, their rights and their potential. You bring empathy, energy and a solution focused mind-set to your work. You communicate clearly, stay organised and adapt well in a fast moving environment. You re committed to inclusion, fairness and continuous learning, and you turn values into meaningful action, whatever your role. What You ll Receive Tailored training and development Flexible working options where suitable 26 days annual leave, rising with service Family friendly leave policies Pension scheme with employer contributions up to 7% Employee Assistance Programme with 24/7 GP access Discounts across retail, travel, food, fitness and more Cash health plan for you and your family Death in service benefit Access to legal and practical support Safer Recruitment The charity is committed to fair and inclusive recruitment, and we welcome applications from people of all backgrounds. If a role requires it under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975, we will carry out the appropriate Disclosure & Barring Service (DBS) check. We only look at information that is relevant to the role, and a criminal record will never be treated as an automatic barrier to employment. All DBS information is handled sensitively, confidentially and in line with the DBS Code of Practice, and we encourage applicants to discuss any concerns with us openly. About The Organisation In the 1980s, high unemployment and steep inflation was contributing to a shocking rise in youth homelessness across London. Thousands of young people were sleeping rough every night, with many areas notoriously dubbed cardboard cities due to the visible rise in street homelessness. Appalled by the scenes playing out across the capital, a group of people came together to tackle the challenge head on. Led by Cardinal Basil Hume and Mark McGreevy OBE, in 1989 the charity was born. What began as a single housing project in North London soon expanded across London, Greater Manchester and the North East of England. Today, the charity provides accommodation, prevention and support services to thousands of marginalised young people across the UK each year. Please note this role is advertised by the recruitment agency acting for the client Not For Profit People.
Mar 03, 2026
Full time
Part-Time Young People Support Worker We promise you that no day will be the same, and you will get so much out of working with residents as you ensure that they are well-cared for, and empowered to make progress in their recovery. Location: London, Islington Salary: £18,021.79 per annum (Pro-rata), FTE - £27,636 Closing Date: 16 March, 2026 Employment Type: Permanent Hours per week: 15 About the Role Make a meaningful impact every weekend by supporting young people to build the confidence, skills and resilience they need for independent living. In this 8 placement supported accommodation service, you ll deliver focused, strengths based support, complete SMART outcome driven plans, and lead risk and needs assessments helping clients progress with purpose while maintaining a safe and positive environment. As Young People Support Worker (part time), you ll run one to one and group sessions, support new residents to settle in, and work collaboratively with statutory partners to provide joined up, personalised support. With creativity, empathy and strong safeguarding awareness, you ll motivate clients to engage in education, training, employment and community activities, all under the charity s assets based, psychologically informed approach. Please note that this job opportunity is offered as a part-time (15 hours a week), permanent role. In this role, you will: Deliver strengths based, outcome focused support that builds young people s skills, confidence and independence. Complete risk/needs assessments and create concise SMART support plans. Run focused 1:1 and group sessions that boost resilience and engagement in EET/volunteering. Maintain a safe, positive accommodation environment with strong safeguarding practice. Support move ins, tenancy sustainment and day to day wellbeing in the service. Work collaboratively with statutory partners and contribute to rota, H&S and team duties. About You You believe in people their strengths, their rights and their potential. You bring empathy, energy and a solution focused mind-set to your work. You communicate clearly, stay organised and adapt well in a fast moving environment. You re committed to inclusion, fairness and continuous learning, and you turn values into meaningful action, whatever your role. What You ll Receive Tailored training and development Flexible working options where suitable 26 days annual leave, rising with service Family friendly leave policies Pension scheme with employer contributions up to 7% Employee Assistance Programme with 24/7 GP access Discounts across retail, travel, food, fitness and more Cash health plan for you and your family Death in service benefit Access to legal and practical support Safer Recruitment The charity is committed to fair and inclusive recruitment, and we welcome applications from people of all backgrounds. If a role requires it under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975, we will carry out the appropriate Disclosure & Barring Service (DBS) check. We only look at information that is relevant to the role, and a criminal record will never be treated as an automatic barrier to employment. All DBS information is handled sensitively, confidentially and in line with the DBS Code of Practice, and we encourage applicants to discuss any concerns with us openly. About The Organisation In the 1980s, high unemployment and steep inflation was contributing to a shocking rise in youth homelessness across London. Thousands of young people were sleeping rough every night, with many areas notoriously dubbed cardboard cities due to the visible rise in street homelessness. Appalled by the scenes playing out across the capital, a group of people came together to tackle the challenge head on. Led by Cardinal Basil Hume and Mark McGreevy OBE, in 1989 the charity was born. What began as a single housing project in North London soon expanded across London, Greater Manchester and the North East of England. Today, the charity provides accommodation, prevention and support services to thousands of marginalised young people across the UK each year. Please note this role is advertised by the recruitment agency acting for the client Not For Profit People.
Legal Services Manager (Governance / Compliance) Manchester £55,068 per annum Full Time, Permanent (35 hours per week) Closing Date: 18th March 2026 At One Manchester, our purpose is simple. We provide good quality homes, great services and real opportunities for our customers and communities. Everything we do is about creating safe, secure and thriving neighbourhoods across central, south and east Manchester. Behind that purpose sits strong governance. Good decisions. Managed risk. Clear accountability. That is where this role comes in. We are looking for a Legal Services Manager to act as the central point of coordination for all legal matters across the organisation. This is not an in-house solicitor role. You will not be expected to provide legal advice directly. Instead, you will ensure that One Manchester receives the right legal advice, at the right time, in a proportionate and cost-effective way. You will be the person who makes legal processes work and will be responsible for: Acting as the first point of contact for legal queries across the organisation Triage of issues and determining the appropriate route for advice or action Instructing and managing our external legal framework in line with agreed arrangements Ensuring instructions are clear, focused and commercially sensible Tracking live legal matters and maintaining oversight of progress, risk and cost Translating external legal advice into clear, practical guidance for managers and leaders Identifying trends, recurring issues and opportunities to improve how we manage legal risk Supporting the Director of Governance to ensure robust governance and ethical standards You will work closely with Directors, Heads of Service and operational managers across housing, property, development and corporate services. This gives the role real visibility and influence across the organisation. The impact of your work will be felt in areas such as: Tenancy and enforcement cases Property and development contracts Governance and regulatory matters Complex customer or compliance issues You will not just pass messages between lawyers and the business. You will add value by bringing clarity, structure and momentum to legal matters. About you You may come from a legal, governance, compliance or other regulated background. You might have worked in housing, local government or a similar environment. You are comfortable dealing with senior stakeholders and confident enough to ask the right questions before external advice is commissioned. You are organised, measured and calm under pressure. You understand risk and know when to escalate. You do not need to be a qualified solicitor. This is a standalone role with genuine ownership. You will shape how we commission and manage legal services, ensuring value for money and consistent, high-quality outcomes. Why join One Manchester We own and manage over 12,000 homes across Manchester and are a trusted Registered Provider of Social Housing. We are ambitious about our future and committed to continuous improvement. We invest in our homes, our services and our people. We are transitioning to a culture where agile working is a feature of many roles and we actively support flexible working where practical. If flexibility is important to you, we are open to conversation. If you are motivated by making systems work better, supporting strong governance and enabling good decisions, we would welcome your application.
Mar 03, 2026
Full time
Legal Services Manager (Governance / Compliance) Manchester £55,068 per annum Full Time, Permanent (35 hours per week) Closing Date: 18th March 2026 At One Manchester, our purpose is simple. We provide good quality homes, great services and real opportunities for our customers and communities. Everything we do is about creating safe, secure and thriving neighbourhoods across central, south and east Manchester. Behind that purpose sits strong governance. Good decisions. Managed risk. Clear accountability. That is where this role comes in. We are looking for a Legal Services Manager to act as the central point of coordination for all legal matters across the organisation. This is not an in-house solicitor role. You will not be expected to provide legal advice directly. Instead, you will ensure that One Manchester receives the right legal advice, at the right time, in a proportionate and cost-effective way. You will be the person who makes legal processes work and will be responsible for: Acting as the first point of contact for legal queries across the organisation Triage of issues and determining the appropriate route for advice or action Instructing and managing our external legal framework in line with agreed arrangements Ensuring instructions are clear, focused and commercially sensible Tracking live legal matters and maintaining oversight of progress, risk and cost Translating external legal advice into clear, practical guidance for managers and leaders Identifying trends, recurring issues and opportunities to improve how we manage legal risk Supporting the Director of Governance to ensure robust governance and ethical standards You will work closely with Directors, Heads of Service and operational managers across housing, property, development and corporate services. This gives the role real visibility and influence across the organisation. The impact of your work will be felt in areas such as: Tenancy and enforcement cases Property and development contracts Governance and regulatory matters Complex customer or compliance issues You will not just pass messages between lawyers and the business. You will add value by bringing clarity, structure and momentum to legal matters. About you You may come from a legal, governance, compliance or other regulated background. You might have worked in housing, local government or a similar environment. You are comfortable dealing with senior stakeholders and confident enough to ask the right questions before external advice is commissioned. You are organised, measured and calm under pressure. You understand risk and know when to escalate. You do not need to be a qualified solicitor. This is a standalone role with genuine ownership. You will shape how we commission and manage legal services, ensuring value for money and consistent, high-quality outcomes. Why join One Manchester We own and manage over 12,000 homes across Manchester and are a trusted Registered Provider of Social Housing. We are ambitious about our future and committed to continuous improvement. We invest in our homes, our services and our people. We are transitioning to a culture where agile working is a feature of many roles and we actively support flexible working where practical. If flexibility is important to you, we are open to conversation. If you are motivated by making systems work better, supporting strong governance and enabling good decisions, we would welcome your application.
The Job Role To be the strategic lead for the effective management, performance and compliance of Causeway's property portfolio, including income, asset management, repairs, voids, planned works, and property compliance. The postholder will ensure high-quality, safe, and sustainable homes that deliver strong social impact, meet regulatory and contractual obligations, and align with Causeway's mission and values. Lead and oversee repairs, voids, planned maintenance programmes and property H&S compliance, ensuring statutory, regulatory and contractual requirements are consistently met and risks are proactively managed. Support and enable housing staff to achieve tangible social impact and/or recovery outcomes, in line with Causeway's mission and funders' contractual obligations. Provide inspiring leadership to the Housing Operations Team, fostering a culture of accountability, collaboration, continuous improvement and learning, and developing staff skills, knowledge and performance. Provide inspiring leadership to the Housing Operations Team as a whole and develop opportunities for skills and knowledge development and understanding to enhance staff performance. Prepare, analyse and present accurate and timely performance reports covering voids, rent management, anti-social behaviour, repairs, compliance, asset performance and tenant engagement to the CEO and local authority partners, identifying risks, trends and corrective actions where required. Ensure full compliance of housing stock and tenancy management with all legal, regulatory and statutory requirements, including health and safety, building safety, and landlord obligations. Develop and manage effective allocations and void turnaround processes to maximise occupancy, minimise rent loss and ensure homes are let in line with funding criteria and nomination agreements. Work closely with colleagues across the organisation to ensure housing services, asset investment and planned works programmes support service delivery, resident wellbeing and organisational objectives. Champion client and tenant involvement, embedding best practice within policies, procedures and service design to improve outcomes and customer experience. Act as the primary point of contact for owning Registered Providers and private landlords, leading on landlord relationships, performance issues, disputes and escalation as required. Represent the CEO at external meetings, partnerships and events when required, promoting Causeway's values, professionalism and strategic objectives. To ensure compliance of housing stock and tenancy matters within legal and statutory requirements. To ensure continuous learning and development across the Housing Operations Team by disseminating learning and sharing best practice. To develop and manage effective allocation processes for maximum occupancy and work closely with the other delivery colleagues across the organisation to ensure that housing is accessible and operates in line with any funding criteria. Champion client involvement and ensuring best practice in this area is embedded in policies and procedures. Our Organisation You will work a combination of office, client-home, community, and home-based working. Causeway is a 4-day week employer, so you will work 32 hours over4 days a week. Causeway is a London living wage employer. You will receive a 6% pension contribution, rising to 12% after two years service. We also offeran employee assistance programme that provides free financial, legal, and mental health advice and support to our employees. We provide core training, and continuous learning and development throughout your career with us.Travel schemes such as cycle to work and travelcard loans are also available. Closing Date: 16th March 2026
Feb 27, 2026
Full time
The Job Role To be the strategic lead for the effective management, performance and compliance of Causeway's property portfolio, including income, asset management, repairs, voids, planned works, and property compliance. The postholder will ensure high-quality, safe, and sustainable homes that deliver strong social impact, meet regulatory and contractual obligations, and align with Causeway's mission and values. Lead and oversee repairs, voids, planned maintenance programmes and property H&S compliance, ensuring statutory, regulatory and contractual requirements are consistently met and risks are proactively managed. Support and enable housing staff to achieve tangible social impact and/or recovery outcomes, in line with Causeway's mission and funders' contractual obligations. Provide inspiring leadership to the Housing Operations Team, fostering a culture of accountability, collaboration, continuous improvement and learning, and developing staff skills, knowledge and performance. Provide inspiring leadership to the Housing Operations Team as a whole and develop opportunities for skills and knowledge development and understanding to enhance staff performance. Prepare, analyse and present accurate and timely performance reports covering voids, rent management, anti-social behaviour, repairs, compliance, asset performance and tenant engagement to the CEO and local authority partners, identifying risks, trends and corrective actions where required. Ensure full compliance of housing stock and tenancy management with all legal, regulatory and statutory requirements, including health and safety, building safety, and landlord obligations. Develop and manage effective allocations and void turnaround processes to maximise occupancy, minimise rent loss and ensure homes are let in line with funding criteria and nomination agreements. Work closely with colleagues across the organisation to ensure housing services, asset investment and planned works programmes support service delivery, resident wellbeing and organisational objectives. Champion client and tenant involvement, embedding best practice within policies, procedures and service design to improve outcomes and customer experience. Act as the primary point of contact for owning Registered Providers and private landlords, leading on landlord relationships, performance issues, disputes and escalation as required. Represent the CEO at external meetings, partnerships and events when required, promoting Causeway's values, professionalism and strategic objectives. To ensure compliance of housing stock and tenancy matters within legal and statutory requirements. To ensure continuous learning and development across the Housing Operations Team by disseminating learning and sharing best practice. To develop and manage effective allocation processes for maximum occupancy and work closely with the other delivery colleagues across the organisation to ensure that housing is accessible and operates in line with any funding criteria. Champion client involvement and ensuring best practice in this area is embedded in policies and procedures. Our Organisation You will work a combination of office, client-home, community, and home-based working. Causeway is a 4-day week employer, so you will work 32 hours over4 days a week. Causeway is a London living wage employer. You will receive a 6% pension contribution, rising to 12% after two years service. We also offeran employee assistance programme that provides free financial, legal, and mental health advice and support to our employees. We provide core training, and continuous learning and development throughout your career with us.Travel schemes such as cycle to work and travelcard loans are also available. Closing Date: 16th March 2026
The client is seeking an experienced Interim Head of Housing Operations to provide strategic leadership across key areas such as Housing Management, Asset Management, Compliance, and Resident Engagement. This senior role is pivotal in delivering safe homes, ensuring compliant services, and achieving positive outcomes for residents amid significant transformation and heightened regulatory focus. The successful candidate will lead senior managers, ensure service performance, drive improvement, and oversee housing operations to align with statutory duties, regulatory standards, and corporate priorities. Key responsibilities include providing strategic leadership and accountability for all housing and neighborhood operational services, ensuring delivery is safe, effective, and resident-focused. The Interim Head will lead teams in Housing Management, Asset Management, Compliance, and Resident Engagement, ensuring integrated service delivery that complies with statutory and regulatory requirements. They will set the strategic direction for service delivery by translating corporate and housing strategies into operational plans, KPIs, and performance expectations. Furthermore, they will oversee core housing functions such as tenancy management, repairs, and resident engagement, while driving performance management and ensuring budget discipline and long-term sustainability. The ideal candidate for this interim role will have extensive senior leadership experience in housing operations, asset management, compliance, or resident engagement. They should have a strong track record of delivering results through service managers and multidisciplinary teams in complex or regulated environments. A deep understanding of statutory housing requirements, regulatory standards, compliance frameworks, and building safety obligations is essential. Experience in driving cultural change, service transformation, and organizational development is critical, along with the ability to manage senior stakeholders and make high-stakes decisions. Preferred qualifications include a relevant degree, NEBOSH Diploma, or CIH Level 5 certification.
Feb 27, 2026
Full time
The client is seeking an experienced Interim Head of Housing Operations to provide strategic leadership across key areas such as Housing Management, Asset Management, Compliance, and Resident Engagement. This senior role is pivotal in delivering safe homes, ensuring compliant services, and achieving positive outcomes for residents amid significant transformation and heightened regulatory focus. The successful candidate will lead senior managers, ensure service performance, drive improvement, and oversee housing operations to align with statutory duties, regulatory standards, and corporate priorities. Key responsibilities include providing strategic leadership and accountability for all housing and neighborhood operational services, ensuring delivery is safe, effective, and resident-focused. The Interim Head will lead teams in Housing Management, Asset Management, Compliance, and Resident Engagement, ensuring integrated service delivery that complies with statutory and regulatory requirements. They will set the strategic direction for service delivery by translating corporate and housing strategies into operational plans, KPIs, and performance expectations. Furthermore, they will oversee core housing functions such as tenancy management, repairs, and resident engagement, while driving performance management and ensuring budget discipline and long-term sustainability. The ideal candidate for this interim role will have extensive senior leadership experience in housing operations, asset management, compliance, or resident engagement. They should have a strong track record of delivering results through service managers and multidisciplinary teams in complex or regulated environments. A deep understanding of statutory housing requirements, regulatory standards, compliance frameworks, and building safety obligations is essential. Experience in driving cultural change, service transformation, and organizational development is critical, along with the ability to manage senior stakeholders and make high-stakes decisions. Preferred qualifications include a relevant degree, NEBOSH Diploma, or CIH Level 5 certification.
Recovery Housing Team leader Location: Kent Salary: £32,470 per annum Vacancy Type: Permanent Closing Date: 26 Mar 2026 About The Role Are you an experienced housing or recovery professional ready to lead from the front? We re looking for a Full Time (35 Hours) dynamic Recovery Housing Team Leader to drive our Integrated Recovery Housing Service forward, supporting people in abstinence-based recovery to sustain tenancies, rebuild independence and prevent homelessness. Sitting within the Recovery Directorate, you ll lead a skilled team, shape service delivery, and work alongside partners across housing, criminal justice and treatment services to ensure safe, structured and empowering recovery accommodation. This role requires travel between Kent and Essex. What you ll be doing: Lead and line manage the Recovery Housing Team to deliver high-quality tenancy sustainment support Ensure every service user has a bespoke Recovery Housing Plan with clear pathways to independent living Oversee safe referrals, assessments and placements into Recovery Housing Maintain robust policies, procedures, risk assessments and service frameworks Mobilise new Recovery Housing properties, from exempt status to full furnishing Build strong partnerships with Probation, prisons, rehab centres, DWP, Housing Benefit and Local Authorities Strengthen move-on pathways into independent accommodation Monitor KPIs, data, audits and reporting to drive service excellence Champion Equality, Diversity & Inclusion and safe working practices You ll thrive in this role if you: Have experience in housing, recovery, criminal justice or related support services Are confident leading, supervising and motivating a team Understand tenancy sustainment and the needs of people in abstinence-based recovery Can balance operational delivery with strategic development Build strong internal and external partnerships with ease Are organised, data-driven and comfortable managing performance targets Can work flexibly when service needs require This is more than a housing role, it s an opportunity to shape and expand a growing Recovery Housing model that genuinely transforms lives. You ll play a key part in preventing homelessness, reducing reoffending, and supporting long-term recovery journeys, all while influencing strategic development within a respected and mission-driven organisation. If you believe safe, structured housing is the foundation for lasting recovery, this is your chance to make real, measurable impact every day. Apply now and help us build recovery that lasts. About Us We are The Forward Trust, the social enterprise with charitable status that empowers people to break the often interlinked cycles of crime and addiction to move forward with their lives. For more than 25 years we have been working with people to build positive and productive lives, whatever their past. We believe that anyone is capable of lasting change. Our services have supported thousands of people to make positive changes and build productive lives with a job, family, friends and a sense of community. We are committed to our cause and the work we carry out as a charity. Equally the wellbeing and the employees who work for us are also important. Joining us an employee, we will offer you the following benefits - Flexible working Training and development opportunities Simply Health Cashback Scheme (optional) Season Ticket Loan Scheme Cycle to work scheme Crisis Loan Scheme Electric Car Scheme 3 x Wellbeing Days (pro rata'd for part time employees) Access to Blue Light Card 25 days (rising to 30 with length of service) Annual Leave plus Bank Holidays Contributory Pension Scheme Employer matched contributions of up to 6% in the first two years service and up to 9% thereafter Death in Service Payment (2x annual salary) Critical Illness Insurance (subject to qualifying criteria) Please note that we may close this vacancy early if we receive a high volume of suitable applications. To Apply If you feel you are a suitable candidate and would like to work for Forward Trust, please click apply to be redirected to our website to complete your application.
Feb 27, 2026
Full time
Recovery Housing Team leader Location: Kent Salary: £32,470 per annum Vacancy Type: Permanent Closing Date: 26 Mar 2026 About The Role Are you an experienced housing or recovery professional ready to lead from the front? We re looking for a Full Time (35 Hours) dynamic Recovery Housing Team Leader to drive our Integrated Recovery Housing Service forward, supporting people in abstinence-based recovery to sustain tenancies, rebuild independence and prevent homelessness. Sitting within the Recovery Directorate, you ll lead a skilled team, shape service delivery, and work alongside partners across housing, criminal justice and treatment services to ensure safe, structured and empowering recovery accommodation. This role requires travel between Kent and Essex. What you ll be doing: Lead and line manage the Recovery Housing Team to deliver high-quality tenancy sustainment support Ensure every service user has a bespoke Recovery Housing Plan with clear pathways to independent living Oversee safe referrals, assessments and placements into Recovery Housing Maintain robust policies, procedures, risk assessments and service frameworks Mobilise new Recovery Housing properties, from exempt status to full furnishing Build strong partnerships with Probation, prisons, rehab centres, DWP, Housing Benefit and Local Authorities Strengthen move-on pathways into independent accommodation Monitor KPIs, data, audits and reporting to drive service excellence Champion Equality, Diversity & Inclusion and safe working practices You ll thrive in this role if you: Have experience in housing, recovery, criminal justice or related support services Are confident leading, supervising and motivating a team Understand tenancy sustainment and the needs of people in abstinence-based recovery Can balance operational delivery with strategic development Build strong internal and external partnerships with ease Are organised, data-driven and comfortable managing performance targets Can work flexibly when service needs require This is more than a housing role, it s an opportunity to shape and expand a growing Recovery Housing model that genuinely transforms lives. You ll play a key part in preventing homelessness, reducing reoffending, and supporting long-term recovery journeys, all while influencing strategic development within a respected and mission-driven organisation. If you believe safe, structured housing is the foundation for lasting recovery, this is your chance to make real, measurable impact every day. Apply now and help us build recovery that lasts. About Us We are The Forward Trust, the social enterprise with charitable status that empowers people to break the often interlinked cycles of crime and addiction to move forward with their lives. For more than 25 years we have been working with people to build positive and productive lives, whatever their past. We believe that anyone is capable of lasting change. Our services have supported thousands of people to make positive changes and build productive lives with a job, family, friends and a sense of community. We are committed to our cause and the work we carry out as a charity. Equally the wellbeing and the employees who work for us are also important. Joining us an employee, we will offer you the following benefits - Flexible working Training and development opportunities Simply Health Cashback Scheme (optional) Season Ticket Loan Scheme Cycle to work scheme Crisis Loan Scheme Electric Car Scheme 3 x Wellbeing Days (pro rata'd for part time employees) Access to Blue Light Card 25 days (rising to 30 with length of service) Annual Leave plus Bank Holidays Contributory Pension Scheme Employer matched contributions of up to 6% in the first two years service and up to 9% thereafter Death in Service Payment (2x annual salary) Critical Illness Insurance (subject to qualifying criteria) Please note that we may close this vacancy early if we receive a high volume of suitable applications. To Apply If you feel you are a suitable candidate and would like to work for Forward Trust, please click apply to be redirected to our website to complete your application.
Legal Services Manager (Governance / Compliance) Maidstone, ME14 1ST £55,068 per annum Full Time, Permanent (35 hours per week) Closing Date: 18th March 2026 At One Manchester, our purpose is simple. We provide good quality homes, great services and real opportunities for our customers and communities. Everything we do is about creating safe, secure and thriving neighbourhoods across central, south and east Manchester. Behind that purpose sits strong governance. Good decisions. Managed risk. Clear accountability. That is where this role comes in. We are looking for a Legal Services Manager to act as the central point of coordination for all legal matters across the organisation. This is not an in-house solicitor role. You will not be expected to provide legal advice directly. Instead, you will ensure that One Manchester receives the right legal advice, at the right time, in a proportionate and cost-effective way. You will be the person who makes legal processes work and will be responsible for: Acting as the first point of contact for legal queries across the organisation Triage of issues and determining the appropriate route for advice or action Instructing and managing our external legal framework in line with agreed arrangements Ensuring instructions are clear, focused and commercially sensible Tracking live legal matters and maintaining oversight of progress, risk and cost Translating external legal advice into clear, practical guidance for managers and leaders Identifying trends, recurring issues and opportunities to improve how we manage legal risk Supporting the Director of Governance to ensure robust governance and ethical standards You will work closely with Directors, Heads of Service and operational managers across housing, property, development and corporate services. This gives the role real visibility and influence across the organisation. The impact of your work will be felt in areas such as: Tenancy and enforcement cases Property and development contracts Governance and regulatory matters Complex customer or compliance issues You will not just pass messages between lawyers and the business. You will add value by bringing clarity, structure and momentum to legal matters. About you You may come from a legal, governance, compliance or other regulated background. You might have worked in housing, local government or a similar environment. You are comfortable dealing with senior stakeholders and confident enough to ask the right questions before external advice is commissioned. You are organised, measured and calm under pressure. You understand risk and know when to escalate. You do not need to be a qualified solicitor. This is a standalone role with genuine ownership. You will shape how we commission and manage legal services, ensuring value for money and consistent, high-quality outcomes. Why join One Manchester We own and manage over 12,000 homes across Manchester and are a trusted Registered Provider of Social Housing. We are ambitious about our future and committed to continuous improvement. We invest in our homes, our services and our people. We are transitioning to a culture where agile working is a feature of many roles and we actively support flexible working where practical. If flexibility is important to you, we are open to conversation. If you are motivated by making systems work better, supporting strong governance and enabling good decisions, we would welcome your application.
Feb 25, 2026
Full time
Legal Services Manager (Governance / Compliance) Maidstone, ME14 1ST £55,068 per annum Full Time, Permanent (35 hours per week) Closing Date: 18th March 2026 At One Manchester, our purpose is simple. We provide good quality homes, great services and real opportunities for our customers and communities. Everything we do is about creating safe, secure and thriving neighbourhoods across central, south and east Manchester. Behind that purpose sits strong governance. Good decisions. Managed risk. Clear accountability. That is where this role comes in. We are looking for a Legal Services Manager to act as the central point of coordination for all legal matters across the organisation. This is not an in-house solicitor role. You will not be expected to provide legal advice directly. Instead, you will ensure that One Manchester receives the right legal advice, at the right time, in a proportionate and cost-effective way. You will be the person who makes legal processes work and will be responsible for: Acting as the first point of contact for legal queries across the organisation Triage of issues and determining the appropriate route for advice or action Instructing and managing our external legal framework in line with agreed arrangements Ensuring instructions are clear, focused and commercially sensible Tracking live legal matters and maintaining oversight of progress, risk and cost Translating external legal advice into clear, practical guidance for managers and leaders Identifying trends, recurring issues and opportunities to improve how we manage legal risk Supporting the Director of Governance to ensure robust governance and ethical standards You will work closely with Directors, Heads of Service and operational managers across housing, property, development and corporate services. This gives the role real visibility and influence across the organisation. The impact of your work will be felt in areas such as: Tenancy and enforcement cases Property and development contracts Governance and regulatory matters Complex customer or compliance issues You will not just pass messages between lawyers and the business. You will add value by bringing clarity, structure and momentum to legal matters. About you You may come from a legal, governance, compliance or other regulated background. You might have worked in housing, local government or a similar environment. You are comfortable dealing with senior stakeholders and confident enough to ask the right questions before external advice is commissioned. You are organised, measured and calm under pressure. You understand risk and know when to escalate. You do not need to be a qualified solicitor. This is a standalone role with genuine ownership. You will shape how we commission and manage legal services, ensuring value for money and consistent, high-quality outcomes. Why join One Manchester We own and manage over 12,000 homes across Manchester and are a trusted Registered Provider of Social Housing. We are ambitious about our future and committed to continuous improvement. We invest in our homes, our services and our people. We are transitioning to a culture where agile working is a feature of many roles and we actively support flexible working where practical. If flexibility is important to you, we are open to conversation. If you are motivated by making systems work better, supporting strong governance and enabling good decisions, we would welcome your application.
Housing and Support Officer: Slough, Oxfordshire & surrounding areas Ability is a specialist Housing Association supporting people with a disability to have choice and control over their lives. We provide accessible housing with support enabling people with disabilities to live independent lives as part of their community. As an organisation we go above and beyond seeking to deliver excellent services to our residents. As a Housing and Support Officer you will be managing a patch of approximately 120 self-contained homes, supporting people to live independently and achieve their aspirations through the provision of our intensive housing management service. This involves supporting people to manage their tenancy, budget management as well as developing peoples independent living skills. You will also be undertaking regular estate/scheme inspections ensuring our homes are safe and liaising with local authorities, support providers and local organisations to ensure our residents have the services and supports they need to live independently. We are seeking someone who is passionate about supported housing and making a real difference. You may already be working in supported housing, housing management or care and support If you have either a housing management or support background with a can do attitude, then we would love to hear from you. For an informal chat about the role, please contact Claudette Mhuri at Ability (phone number removed) Post requirements Car driver with a full licence and use of own vehicle for work Able to carry out property visits across the designated area This post requires an enhanced DBS check (done by Ability) Here are some key benefits you will receive with this role: Support and Leadership Training and development opportunities Company healthcare scheme Contributory pension Sick Pay Annual Leave Entitlement: 25 days + Bank Holidays Salary: £35k 35 hour week
Feb 24, 2026
Full time
Housing and Support Officer: Slough, Oxfordshire & surrounding areas Ability is a specialist Housing Association supporting people with a disability to have choice and control over their lives. We provide accessible housing with support enabling people with disabilities to live independent lives as part of their community. As an organisation we go above and beyond seeking to deliver excellent services to our residents. As a Housing and Support Officer you will be managing a patch of approximately 120 self-contained homes, supporting people to live independently and achieve their aspirations through the provision of our intensive housing management service. This involves supporting people to manage their tenancy, budget management as well as developing peoples independent living skills. You will also be undertaking regular estate/scheme inspections ensuring our homes are safe and liaising with local authorities, support providers and local organisations to ensure our residents have the services and supports they need to live independently. We are seeking someone who is passionate about supported housing and making a real difference. You may already be working in supported housing, housing management or care and support If you have either a housing management or support background with a can do attitude, then we would love to hear from you. For an informal chat about the role, please contact Claudette Mhuri at Ability (phone number removed) Post requirements Car driver with a full licence and use of own vehicle for work Able to carry out property visits across the designated area This post requires an enhanced DBS check (done by Ability) Here are some key benefits you will receive with this role: Support and Leadership Training and development opportunities Company healthcare scheme Contributory pension Sick Pay Annual Leave Entitlement: 25 days + Bank Holidays Salary: £35k 35 hour week
YOUNG PERSONS SUPPORT WORKER LOCATION: Caerphilly Are you passionate about making a positive impact in the lives of young people? If so, a leading charity dedicated to ending youth homelessness in Wales, is seeking a dynamic and compassionate individual to join their team as Young Persons Support Worker! As a Young Persons Support Worker , you will play a crucial role in providing essential support to young people facing homelessness. Responsibilities include: Building trusting relationships with young people and providing emotional support Assisting in the development and implementation of personalised support plans Offering practical guidance on independent living skills and educational opportunities Collaborating with a dedicated team to create a safe and inclusive environment. Supporting individuals with tenancy management and budgeting. Requirements: The successful candidate will demonstrate empathy and a genuine commitment to making a difference in the lives of young people. They will also hold recent experience in the housing and support sector. Excellent communication and interpersonal skills to engage effectively with clients and agencies. Knowledge of housing options, local resources, and relevant legislation. Empathy, resilience, and a non-judgmental approach to support vulnerable individuals. Strong organisational skills and the ability to work independently and as part of a team. This is an exciting opportunity to develop your skills and knowledge to progress further within the service and have a truly rewarding future as a support worker! You will benefit from a competitive salary, working under the expert guidance of a long-standing manager, where expect training will be provided. In addition, this role involves days and sleep in shifts per week where you will find plenty of time for your own personal commitments. For further information on this position please call Emily Savage on (phone number removed) or to apply please send an up to date CV to (url removed)
Feb 20, 2026
Contractor
YOUNG PERSONS SUPPORT WORKER LOCATION: Caerphilly Are you passionate about making a positive impact in the lives of young people? If so, a leading charity dedicated to ending youth homelessness in Wales, is seeking a dynamic and compassionate individual to join their team as Young Persons Support Worker! As a Young Persons Support Worker , you will play a crucial role in providing essential support to young people facing homelessness. Responsibilities include: Building trusting relationships with young people and providing emotional support Assisting in the development and implementation of personalised support plans Offering practical guidance on independent living skills and educational opportunities Collaborating with a dedicated team to create a safe and inclusive environment. Supporting individuals with tenancy management and budgeting. Requirements: The successful candidate will demonstrate empathy and a genuine commitment to making a difference in the lives of young people. They will also hold recent experience in the housing and support sector. Excellent communication and interpersonal skills to engage effectively with clients and agencies. Knowledge of housing options, local resources, and relevant legislation. Empathy, resilience, and a non-judgmental approach to support vulnerable individuals. Strong organisational skills and the ability to work independently and as part of a team. This is an exciting opportunity to develop your skills and knowledge to progress further within the service and have a truly rewarding future as a support worker! You will benefit from a competitive salary, working under the expert guidance of a long-standing manager, where expect training will be provided. In addition, this role involves days and sleep in shifts per week where you will find plenty of time for your own personal commitments. For further information on this position please call Emily Savage on (phone number removed) or to apply please send an up to date CV to (url removed)
Housing and Support Officer LOCATION: Surbiton DURATION: Permanent SALARY: £29,235.65 HOURS: 35 Hours on a shift rota (1 weekend in 5) About the Role Our client is a leading provider of supported housing in London and beyond, offering a safe and stable place to stay for young and vulnerable people. They are committed to providing high-quality housing and tailored support to help residents build independence and move towards a positive future. We are seeking a compassionate and proactive Housing & Support Officer to manage a caseload of residents and deliver a combined housing management and support service. Key Responsibilities Provide housing management and housing-related support to a caseload of residents Complete Outcome Star assessments and deliver person-centred support plans through regular key-working sessions Support resident wellbeing, independence, and preparation for move-on accommodation Encourage and support resident engagement in progression activities Maximise uptake of progression opportunities by working closely with Progression Coaches Monitor rent accounts and take early intervention and preventative action to minimise rent arrears Manage anti-social behaviour and ensure compliance with tenancy and licence conditions Work collaboratively with internal departments, including Facilities, Property Management, and other community operations teams Liaise with external agencies to support resident needs and outcomes Maximise housing occupancy and minimise voids through proactive management About You Experience supporting vulnerable people within a housing or support setting Experience delivering one-to-one support in supported housing Strong communication, organisation, and time management skills A proactive, solution-focused and person-centred approach Ability to work a shift pattern, including evenings and weekends Benefits 25 days annual leave plus public holidays (pro rata) Workplace pension scheme (auto-enrolment) Free use of on-site health and fitness facilities Staff discount in on-site restaurants Ongoing training and development opportunities Opportunity to work for an organisation that makes a genuine social impact If you are passionate about empowering young people and supporting them to achieve independence, we would love to hear from you. For more information on this scheme focused role please contact Cali Webb on (phone number removed) .
Feb 19, 2026
Full time
Housing and Support Officer LOCATION: Surbiton DURATION: Permanent SALARY: £29,235.65 HOURS: 35 Hours on a shift rota (1 weekend in 5) About the Role Our client is a leading provider of supported housing in London and beyond, offering a safe and stable place to stay for young and vulnerable people. They are committed to providing high-quality housing and tailored support to help residents build independence and move towards a positive future. We are seeking a compassionate and proactive Housing & Support Officer to manage a caseload of residents and deliver a combined housing management and support service. Key Responsibilities Provide housing management and housing-related support to a caseload of residents Complete Outcome Star assessments and deliver person-centred support plans through regular key-working sessions Support resident wellbeing, independence, and preparation for move-on accommodation Encourage and support resident engagement in progression activities Maximise uptake of progression opportunities by working closely with Progression Coaches Monitor rent accounts and take early intervention and preventative action to minimise rent arrears Manage anti-social behaviour and ensure compliance with tenancy and licence conditions Work collaboratively with internal departments, including Facilities, Property Management, and other community operations teams Liaise with external agencies to support resident needs and outcomes Maximise housing occupancy and minimise voids through proactive management About You Experience supporting vulnerable people within a housing or support setting Experience delivering one-to-one support in supported housing Strong communication, organisation, and time management skills A proactive, solution-focused and person-centred approach Ability to work a shift pattern, including evenings and weekends Benefits 25 days annual leave plus public holidays (pro rata) Workplace pension scheme (auto-enrolment) Free use of on-site health and fitness facilities Staff discount in on-site restaurants Ongoing training and development opportunities Opportunity to work for an organisation that makes a genuine social impact If you are passionate about empowering young people and supporting them to achieve independence, we would love to hear from you. For more information on this scheme focused role please contact Cali Webb on (phone number removed) .
