156 jobs found

Software Engineer Job Description Department: Engineering - Billing Reports To: Team Lead Work Location: Chorley - Hybrid Hours of Work: 37.5 Position Type: Full-Time Rate Type: Salary Grade: 5 SUMMARY We are an innovative and market-leading software & services company based in Chorley serving clients in the utility sector ranging from new entrants to large existing suppliers. We deliver sophisticated software solutions and managed services in a Private Cloud infrastructure, servicing both traditional and modern real-time, smart energy clients. We operate a Hybrid working policy so you will be able to flex between working in the office and your home location to carry out this role, however during your initial training period the need to be in office with other team members will be essential. Our UK office is based in Chorley, which is where you will be based. While this position is full-time, we are open to discussing flexible working patterns that accommodate individual needs. If you require flexibility in your work schedule, please let us know during the application process, and we will do our best to accommodate your needs. As a Software Engineer, you shall be expected to develop and unit test software to the ESG Global (Energy) Ltd Java development standards ensuring all products are of acceptable quality to the end customer. As part of the Billing team, you shall be managed and report directly to a Team Lead and work with a strong team with vast experience in the Energy Industry who are looking forward to the arrival of new skills. You will be working for the billing of new digital energy services across the utilities market. You will be working on development projects throughout the software lifecycle, from requirements analysis, design, and development to testing, release management, and support. POSITION RESPONSIBILITIES Development Standards To understand GUI standards and assist users in interpreting these as required, liaising with the users and understanding GUI design and prototyping. To appreciate the importance of design and software specifications. To construct and document new and amended software in accordance with ESG Global (Energy) standards, to meet the requirements of design/program specifications. Have an interest in the Java eco-system, read about new frameworks, keep up to date with new language features and think how these can be applied to existing products. Develop and document new and amended complex software in accordance with ESG Global Ltd standards, working with the developers to ensure the design specifications are adhered to. Maintain high standards of software quality within the team by establishing good practices, code management processes and habits; mentoring developers on best practices, code design and principles, including practical approaches to ground-up software design. Perform quality reviews and ensure consistent test-driven development. Identify and encourage areas for growth and improvement within the team. ISO Awareness. To understand the importance of quality and change control, to comply with all relevant standards and procedures, and participate in quality assurance and control activities. Customer Support & Solutions Provide customer support for installed ESG Global (ESG) products by identifying, diagnosing, and providing a resolution. To provide application support by resolving complex queries raised through the service desk to agree the service level. To assist in the definition of feasible, cost-effective solutions to meet the agreed functional and non-functional requirements. To participate in the design and architecture of the software solution. To assist in the identification of opportunities for component and technology re-use. To understand the principles and objectives of user documentation; assist in the preparation of user documentation. Take an active role in the review, design, and estimation of client change requests, liaising with the Technical Lead where appropriate. To understand the importance of quality control, to comply with all relevant standards and procedures and participate in quality assurance and control activities. To understand the importance of change control and work within a formal change control system. Support DevOps in the delivery of applications and services at high velocity. Support IT, DevOps and DataOps in the maintenance of support of environments (performance, capacity, availability). Project Delivery Guide team development efforts towards successful product delivery. Take responsibility for development estimates, code quality and timely delivery of releases, and advise of any deviations from the plan, and recommend corrective actions. To ensure all project issues and risks are reported accurately; make recommendations for corrective actions. To report progress and participate in progress meetings. To undertake and participate in quality reviews. You must have: At least 3 years commercial experience in software development, with one or more of the following technologies: Java, Spring Boot, Maven, GIT, Junit, MySQL, React, TypeScript, Jest, Microservices, Kubernetes, AWS 3+ years' experience in a software development position as part of a development team, writing in Java. 3+ years' experience working with databases. Proven experience of software development projects and a commitment to utilising development methodologies is essential. Desirable: A minimum 2:1 Degree in Computer/IT-related discipline, or an active GitHub profile with a keen interest in Java. Experience working in an Agile software development environment. Working knowledge of the Energy Industry. ABOUT YOU You will have or be: Hard working and willing to go above and beyond when required. Excellent written and oral communication skills. Willingness to undergo BS7858 screening. Good problem-solving techniques. Ability to provide software process improvements is essential. Willing and able to drive continuous improvement within the Billing department. Ability to identify opportunities for product improvement. Able to demonstrate ESGs key values of Excellence:be accountable to deliver our best Passion:show how much we care each day Integrity:do the right thing when no one is looking Collaboration:work together to succeed together We welcome diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us. ISO AWARENESS Follow IMS Policies Reporting of Incidents ISO Responsibilities ISO Staff Awareness For more information on how we process your information please see our privacy notice which can be found on our website

11294LSR1 £40k - 47k per year IT Support Engineer - MSP Experience Essential Location: London Bridge(Fully Onsite) Salary: Up to £47,000 Our client, a well-established provider of IT, Telecoms and Connectivity services to businesses in the UK and internationally, is looking for an experienced IT Support Engineer to join their team in London. The ideal candidate will come from a Managed Service Provider background and be confident acting as an escalation point for the Service Desk. In this role, you will handle complex technical issues, take ownership of troubleshooting, and work proactively to identify why problems occur and implement long term preventative solutions. This is a fully onsite position supporting a wide range of users and technologies. Key Responsibilities Act as the escalation point for advanced IT issues from the Service Desk Troubleshoot and resolve complex hardware, software and networking issues Support and maintain desktops, laptops, mobiles, printers and network equipment Investigate recurring issues, identify root causes and implement long term fixes Provide both onsite and remote support to users of varying technical levels Maintain accurate ticket notes and produce clear technical documentation Stay up to date with technologies used across client environments Key Skills & Experience Experience working for a Managed Service Provider is essential Strong 2nd-line troubleshooting experience Skilled with Windows 10/11, macOS and mobile devices Solid networking knowledge (LAN, WAN, VPN, routers, firewalls) Experience using Intune or similar MDM solutions Excellent communication and customer service skills Proactive, analytical mindset with the ability to work independently PowerShell or other scripting experience is a bonus Additional Requirements Ability to pass an enhanced DBS check If you're a proactive engineer who enjoys getting to the root of issues and taking ownership of escalations in a fast paced MSP environment, this is a strong opportunity to join a growing team in a fully onsite role. Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation. We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website

Customer Success • Varicon Nepal Office • Hybrid Customer Support Engineer Leverage Python, APIs, and workflow tools like n8n to solve client integration challenges and explore AI-be the technical problem-solver at the heart of our SaaS platform. We usually respond within a week We are seeking a Customer Support Engineer with strong technical skills to support clients in using our platform's integrations with accounting systems such as Xero, MYOB, and QuickBooks. While our Engineering team has built the core integrations, clients often have specific workflows, advanced use cases, or custom needs. You will work directly with clients to resolve issues, extend workflows, and provide technical solutions using Python, workflow automation tools (n8n, Zapier, etc.), and emerging AI capabilities. You will collaborate closely with the Customer Success onboarding team to support new clients and with the Engineering team to escalating and resolve advanced product issues. Key Responsibilities: Work directly with clients to solve integration challenges, troubleshoot sync issues, and clarify workflows. Write and debug Python scripts to handle client-specific needs, data transformations, and automation tasks. Support workflow automation and integration extensions using tools like n8n, Zapier, or similar platforms. Partner with the Customer Success onboarding team during client rollouts, providing technical guidance and hands on support. Collaborate with the Engineering team on complex bugs, unusual edge cases, or new integration requests. Help clients explore how AI features can be used within their workflows (e.g. document parsing, smart data checks, automated insights). Document client scenarios, technical solutions, and best practices for both internal and external use. Act as the bridge between customers and internal teams, ensuring client feedback informs product improvements. Requirements: Bachelor's degree in Computer Science, IT, Engineering, or equivalent experience. Strong knowledge of Python - must be comfortable writing, debugging, and deploying scripts for automation and integrations. 2+ years of experience in technical support, integration support, or solutions engineering for SaaS/ERP platforms. Solid understanding of APIs (REST/JSON, OAuth), authentication, and data formats (CSV, XML, JSON). Experience working with accounting/ERP platforms (Xero, MYOB, QuickBooks). Strong problem-solving and analytical skills. Excellent communication skills with the ability to explain technical solutions to non-technical users. Nice to Have (Plus): Experience with workflow automation platforms (n8n, Zapier, Workato, etc.). Familiarity with AI concepts (natural language processing, data enrichment, AI-powered automation). Knowledge of accounting processes (invoicing, reconciliation, payroll). Familiarity with support tools (Zendesk, Jira, Freshdesk, Intercom). Department: Customer Success. Locations: Varicon Nepal Office. Remote status: Hybrid.

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? In the last six months we experienced an increase in demand for software engineers who work closely to our most strategic customers and help bridge the gap between their business goals and our AI Agent for Customer Service, Fin. As a founding Senior Forward Deployed Engineer you'll get to interact with our R&D team and influence roadmap decisions while unlocking business impact for our customers. You'll play a pivotal role in revolutionizing how our most strategic customers scale customer support. You will work closely with customers and our go to market team to deeply understand use cases and design, build, and implement solutions for them. If you're looking for ownership, creativity, and the opportunity to lead R&D and Go to Market teams in a fast paced environment, this role is for you. What will I be doing? Drive the adoption of Fin by helping prospects unlock the power of Intercom's AI capabilities to automate and scale their support operations. Embed deeply with strategic customers to understand their business challenges and technical requirements in detail. Provide them with insight to achieve outstanding results with Fin. Work hands on with customers' technical teams as a technical expert and trusted advisor, coding side by side to drive projects to completion. Collaborate closely with Sales, Success, and Product teams to ensure seamless customer experiences, project success and actionable product feedback. Contribute to and evolve the Forward Deployed Engineering function. Codify best practices and share insights gained from customer engagements to help us scale and grow. What skills do I need? Ideally, you've built an exciting SaaS product in your previous roles and loved the satisfaction that comes with knowing that people around the world are using something you've created. Bonus points if you're a former founder or early engineer at a startup. You are interested in AI/ML. You're good at quickly building a good understanding of novel problems, capabilities, architectures and understanding trade offs and limitations. Strong cross functional collaboration. Ability to understand and navigate organizational boundaries and bring people together to achieve the best outcome for our customers and Intercom. Able to prototype and ship software fast, while maintaining a high bar on quality and the focus on business goals and outcomes. Proficient using and writing REST APIs to integrate systems effectively. Strong communicator. Can easily talk to engineers and non technical audiences about the same topics at different altitudes, and different levels of detail. Willing to travel and work on site with customers to build strong relationships and deeply understand their needs. Benefits Competitive salary and equity in a fast growing start up We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen Regular compensation reviews - we reward great work! Pension scheme & match up to 4% Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents Flexible paid time off policy Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones If you're cycling, we've got you covered on the Cycle to Work Scheme. With secure bike storage too MacBooks are our standard, but we also offer Windows for certain roles when needed. Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

Overview As a Senior IT Engineer, you'll take ownership of complex technical issues, lead project delivery, and mentor colleagues within our support team. You'll work closely with clients to design, implement, and maintain IT systems that enable their success, while ensuring security and reliability are at the core of every solution. This hybrid role allows flexibility between working at our Edinburgh office, from home, and at client sites where required. Key Responsibilities Provide advanced technical support to clients, acting as an escalation point for the IT support team. Design, implement, and manage IT infrastructure projects (cloud migrations, network deployments, security enhancements, etc.). Support and maintain Microsoft 365, Azure, and other cloud platforms. Configure, manage, and troubleshoot Windows Server, Active Directory, and related systems. Ensure robust security practices are applied across client environments, including monitoring, patching, and compliance support. Lead client onboarding and infrastructure upgrade projects, ensuring seamless delivery. Mentor and support junior engineers, encouraging knowledge-sharing and professional development. Collaborate with the Service Desk Manager to improve processes and enhance service delivery. Document technical solutions, systems, and processes in line with best practices. Build strong client relationships, acting as a trusted technical advisor. Skills and Experience Required Proven experience in a senior IT support/engineering role within an MSP or fast-paced environment. Strong knowledge of Microsoft 365, Azure, and Windows Server technologies. Proficiency in networking (firewalls, routers, switches, VPNs, VLANs). Experience with cyber security tools and best practices, including endpoint protection, vulnerability management, and compliance frameworks. Hands-on experience with virtualisation platforms (VMware, Hyper-V). Knowledge of backup, disaster recovery, and business continuity solutions. Excellent troubleshooting, problem-solving, and analytical skills. Strong communication skills, with the ability to explain technical concepts to non-technical users. Certifications such as Microsoft Associate or Expert exams, CompTIA Security+, or equivalent (desirable). Full UK driving licence (preferred, due to on-site client visits). What We Offer Competitive salary, based on experience. Hybrid working model with flexibility. Opportunities for professional training, development, and certification support. A collaborative, friendly, and security-focused work environment. Exposure to diverse clients and technologies, offering continuous learning. 28 days annual leave (including bank holidays), increasing with service. Company pension scheme and other benefits.

HKA is one of the world's leading privately owned, independent providers of consulting, expert and advisory services for the construction, manufacturing, process and technology industries. As trusted independent consultants, experts and advisors, we deliver solutions amid uncertainty, dispute and overrun, and provide the insights that make the best possible outcomes a reality for public and private sector clients worldwide. Our experts have testified across the globe on many of the largest quantum, delay, engineering and commercial damages matters. As part of the HKA team you can expect: A strong collaborative culture working as part of a thriving global business with our people at the heart. The opportunity to be an integral part of the team supporting the future success and development of our global practice through robust systems and improvements. Work in a corporate environment that encourages your ideas and recommendations. The Opportunity We are seeking an experienced ERP Finance Systems Specialist to join our ERP team supporting our global operations. While the team is based at our UK Corporate Head Office in Warrington, we are open to candidates based at other UK locations or working remotely. In this role, you will provide both technical and functional support for our Deltek Vantagepoint system, covering Accounting and CRM modules. You'll also play a key part in maintaining the system and driving continuous improvement by implementing new functionalities and enhancements. As part of the role you will Provide support and issue resolution for Deltek Vantagepoint Accounting system. Help maintain Finance/CRM system implementations, upgrades and integration projects. Ensuring outages are kept to a minimum. Assist in configuring and maintaining ERP modules. (Finance & CRM) Interact with staff on all levels to help resolve system-related issues with a high level of customer service. Develop and maintain system documentation, user manuals and training materials. Provide training to staff on financial process and system usage. Liaise with external vendors and consultants as needed. (software providers and 3rd party vendors) Skills and Experience Ideally you will possess the following skills and experience: 2 + years' experience of maintaining an ERP system or Finance systems support/helpdesk role. Good understanding of Finance Data, Finance or project-based systems and processes. Good understanding of accounting processes and financial record keeping. Excellent communication skills, able to deal with people at all levels within the organisation. Problem solving and analytical thinking. Teamwork and collaboration skills Preferred but not essential: Knowledge of Deltek Vantagepoint/Vision Suite. What we offer At HKA we recognise that our people are critical to our ongoing success. Our priority is to provide an inclusive and collaborative culture aimed at providing the best opportunities for our people to thrive and develop in their chosen career path. We operate a flexible working pattern both in terms of hours and location and are happy with flexible remote working. Our Global Recruitment team is committed to providing an authentic candidate experience for all those who take the time to apply to HKA. We are committed to providing an efficient and insightful recruitment process giving candidates a true reflection of life at HKA. ED&I at HKA HKA has a thriving ED&I committee working hard to provide an inclusive and welcoming environment for a truly diverse set of employees. We are committed as a business on the continued improvement of our Equality, Diversity and Inclusion strategy, please visit our careers page for further information or feel free to ask our recruitment team for further information. All HKA employment decisions are firstly made on merit and shall be made without regard to age, disability, gender or gender reassignment, marriage, and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation, or anyother basis in compliance with local legislation.

2nd Line Support Engineer Evesham £35,000 DoE Oscar Technology has partnered exclusively with a leading MSP near Evesham to recruit for a skilled 2nd Line Support Engineer to join their team. Job Description As a 2nd Line Support Engineer, you will play a crucial role in the company's effective delivery of the service desk services click apply for full job details

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. The Opportunity We are hiring a Director to lead Product marketing. This is a very important, strategic role in the company, working directly with the senior leadership team. We're reinventing how we market, and this role will play a major part in defining and executing a new better way. PMM is a small team based in London and Dublin, and we need the leader to be located with the team to maximise pace of progress. Ideally physically in our office, or in a similar timezone with frequent travel to collaborate in person. The Product Fin is our flagship product, an AI Agent for Customer Service. Fin is a powerful product, and a leader in our category. We just launched Fin 3 , our latest big evolution of the product. Fin is a broad product, capable of delivering outstanding customer service across a wide range of customer queries and channels. Fin is delivering huge value for our customers , and is helping them transform their operations. Fin is a deep AI product, built on a proprietary stack that includes a sophisticated RAG system, and custom models. Fin works seamlessly with the rest of the Intercom product. When Fin can't answer, it hands off to the human team, who work in our Helpdesk to provide excellent human support. We are currently early in executing on a new vision for Fin , where Fin will expand to become a full Customer Agent, expertly managing all customer communications to deliver an unparalleled customer experience. The Company Intercom is an often cited, standout example, of a company that has successfully transitioned from Saas to AI. This is because we bet on AI very early, and radically changed what we prioritise and how we work. We have undergone a massive transformation internally to set us up to win in the coming years. We have made multiple big bets, each of which has paid off: We bet the entire company on AI over 2.5 years ago, and completely changed our product strategy and execution. This has enabled us to be a market leader with Fin. We bet on and built a full AI stack, including the best RAG system for our category, and our own custom models trained on millions of customer interactions. This gives us an important competitive edge. We executed a full Intercom rebrand, inventing a new style anchored in futurism and art, that has been copied many times since. This has made our new Fin brand remarkable, and memorable. We redesigned pricing from first principles to be customer first, and were first to bring outcome-based pricing to market. This has set up a win-win dynamic for us and our customers. We split Fin and our Helpdesk into two separate products, so Fin could be marketed and sold independently. This enables us to sell Fin to businesses who can't switch off large legacy competitors. We completely redesigned how we build software, fundamentally changing how our product and engineering teams work. This has enabled us to ship product updates a lot faster. We think long term. We are only 2 years into the AI technology cycle, and much has changed, but even more change is to come. We will continue to make very big bets, because we believe it is necessary to win in AI. Intercom is growing fast with a lot of opportunities to grow faster. Q1 this year was our largest revenue quarter in our history. Q2 beat Q1. Fin is our fastest growing product ever, and revenue is growing over 300% year over year. The Marketing Org Just as we have reinvented how we build software, we are reinventing how we market our products. Marketing is changing rapidly, it is very clear that what worked for the past decade will not work for the next. AI is a convergent force, it collapses the boundaries between roles. For the last 20 years, marketing in technology companies has become increasingly specialized. This made sense because digital channels increased and became fragmented, martech stacks exploded, and every function was expected to prove its ROI. To manage that complexity, teams built deep specialists for every channel, every stage, every metric. This led to two big things: Hyper specialization, driven by an obsession with attribution and RoI, led to demand teams having a lot more influence than brand teams. As teams increased in size, coordination costs compounded. Adding a 5th person to a team adds 4 additional relationships. With so much planning and so many handoffs, progress became slower. AI markets reward neither of these things. It is so fast moving, that speed is more important than precision in attributing RoI. What matters most is how fast you can learn in public. The market is hyper competitive, where companies can quickly replicate each other's differentiating features. Therefore, the only true differentiator is brand. That includes credibility, trust, and taste. We believe there is a new way for marketing in the AI age, and we have been pioneering many of these ideas in the market. As well as executing this new way, we are experimenting with different things, including the work we do, and how we organise ourselves. The environment is very fast paced, we ship a lot, we learn hard, and we iterate constantly. We follow new Marketing Principles. We believe that Marketing teams in the future will be filled with generalists. We call them full-stack Marketers: people who are builders by default, people who can create and ship across any part of a marketing org. There are three reasons why generalist, full-stack Marketers will become common: Speed will win. Therefore increases in quality through specialization are not worth the slowness that comes from bigger teams. AI is a convergent force. AI tools give generalists specialist knowledge and skills, and can significantly close the quality gap. For example: A generalist with an AI powered video tool can produce work close to an experienced editor. A generalist with an agent trained on your strategy, positioning, messaging, brand voice etc. can produce PMM team quality content. The skills and traits that make great marketers great, are universal and independent from their specialism: Deeply understands the customer and market Deeply understands the product Excellent ability to synthesise patterns across both Clarity of thought in turning the synthesis into customer communication Excellent writer and content creator We're hiring full-stack marketers who can stretch across the journey: talking to customers, deeply understanding how the product works, shaping positioning and crafting narratives, creating and publishing content, scripting a video, building a landing page, and measuring performance. These full stack marketers will still work with specialists at times. Specialism isn't dead, it just has a narrower role in modern marketing orgs, supporting fast moving full stack marketers. The Role Director of PMM The Director of PMM will manage specialist PMMs and full stack marketers, working across PMM, Content, and Advocacy. They will own core PMM artifacts: Our messaging house They are responsible for translating complex customer requirements and AI technology into compelling stories in the market, working daily with our Product, Engineering and AI team. Intercom is a very creative company, we pride ourselves on inventing new and better ways to do things, so this role is a very creative one. Experience Required: Proven experience leading Product Marketing teams. Experience in fast growing startups or high velocity environments. What We're Looking For: Attributes we're looking for Ambitious & Competitive - You want to have a very successful career. You think big, set a high bar for yourself, and want to win. You'll always go the extra mile to do what it takes. This is a highly competitive time, as AI makes it easy to start new companies and copy features, so we need people who want to lead, not follow. Confident & Decisive - You back yourself and your team. You're willing to be wrong, you don't seek approval, and you optimize for progress over consensus. You ask for forgiveness, not permission. You value momentum and believe shipping beats perfect planning. Curious & Intellectually Engaged - You're always learning, reading, experimenting, and asking why things are the way they are. You use your full brain power to keep up with AI's pace, constantly exploring new tools and ideas to improve how we work. Delivers Great Work & Works Hard - You reliably ship. You make every day count and don't like days when nothing was made, built, or shipped. You find meaning in work and put in the effort required to win, especially in a time when competitors are working just as hard. . click apply for full job details

Job Title Infrastructure / IT Security specialist - Enterprise client (major O365 and security projects on a global scale) Key Information Salary: up to £65,000 Education: Degree preferred or commercial exposure (none required) Experience: 5+ years Industry: Technology Location: Horsforth, Leeds Work Hours: 37.5 hours per week Benefits 23 days holiday (rising with years of service) & 5 optional additional days Pension: 2.5% salary match, plus optional voluntary contributions Life assurance Group income protection plan (optional health assurance) Personal accident scheme Free car parking Monthly socials, expenses covered, Christmas party, Summer BBQ Requirements Education: ideally a degree; commercial experience a must Experience: Office 365 at intermediate to advanced level Industry: any accepted; preferably professional services Job Location: Leeds LS1 4AP Qualifications: none required Work Hours: 37.5 hours per week Skills Excellent knowledge of Windows Servers, Active Directory, Email Platforms, Anti Virus Systems, Networking, and VM environments Extensive knowledge of IP networks and multi platform server environments Experience maintaining Exchange 2013, SQL Server, Symantec Enterprise Protection, and Backup Exec Infrastructure best practices Understanding of ITIL Principal Duties, Responsibilities & Accountabilities Responsibilities Support and monitor existing infrastructure, perform preventative maintenance, backup, and other support tasks to maintain effectiveness and provide cover as needed. Plan, manage, and implement infrastructure projects and upgrades to meet company objectives. Respond to 2nd/3rd line Help Desk calls and manage 3rd line work requests through to resolution or escalation. Ensure security of data and IT systems, and educate staff on secure working practices. Collaborate with leaders and stakeholders to integrate newly acquired businesses such as mergers / acquisitions. Coordinate with external suppliers for ongoing support and maintenance of hardware, networks, and software. Ensure all work and changes minimize disruption to business use and participate in change management. Maintain infrastructure asset records and design/document processes, procedures, and standards. Keep users updated on progress and liaise regarding escalated issues, establishing appropriate priorities. Ensure technology is managed and supported in accordance with standards, policies, and procedures. Establish guidelines and document processes for networked applications across the business. Collaborate with the Global IT team on global initiatives and roll outs. Assist with office moves, changes, provisioning new systems, and troubleshooting arising issues. Note that duties may vary and change due to the nature of the IT environment. Network Support and monitor internal networks and links to regional offices, other sites, or the Internet, ensuring proper configuration and operation. Maintain and manage company firewalls. Manage wired and wireless networks, including problem resolution and change requests. Support physical security systems under IT team responsibility. Collaborate with the infrastructure team to continuously improve global infrastructure to meet business needs. Servers Regularly check logs and servers to ensure proper patching and address issues. Test and roll out updates, especially security updates. Ensure adequate backups are maintained both on site and off site, and routinely test backup and restore procedures. Core Technical Experience Hands on IT infrastructure specialist with 3+ years of experience. Excellent IP network skills, including switches, wireless, routing protocols, and VoIP; Cisco experience an advantage. Experience with SQL Server or SharePoint, Windows Server 2008/2012, Remote Desktop Services, Active Directory in corporate environments. Knowledge of email systems, mail domain delivery routing. Hands on experience on LAN, WAN, VPN, and HP technologies. Experience managing core IT applications: email, anti virus, systems management, software deployment, user provisioning, patch management. Experience managing enterprise level email systems. Project management experience in IT projects and integration projects covering email, file access, domain membership, and user migration. Strong IT security knowledge, including firewalls, IDS/IPS, Active Directory, DNS, file sharing, and web server configuration. Experience in virtualised environments (VMware), SAN technologies, and web technologies such as IIS, .NET, SSL VPN, token authentication. Working knowledge of firewall and security technologies. IT Security (Additional Responsibilities) Develop/enhance security policies, processes, procedures, and technical controls. Identify security risks, mitigations, and opportunities to strengthen resilience. Participate in design and implementation of compliant systems and applications. Assist with security incident management and response. Collaborate with IT team on technical issue resolution, deployment best practices, and adoption processes. Maintain Microsoft 365 security solutions (Azure Information Protection, DLP, Rights Management, Cloud App Security). Implement information classification, data loss prevention, and information asset registers. Provide technical guidance for Microsoft Cloud Security solutions (OneDrive, Teams, Outlook). Analyze information security risk and non compliance issues. Monitor, enhance, and report on security posture with dashboards and management information. Leverage cyber threat intelligence for proactive risk mitigation. Additional Security Skills Develop and enhance security policies, processes, and technical controls. Proactively identify and mitigate security risks. Participate in secure design and implementation of systems. Assist with incident management and response. Share technical resolution knowledge and best practices. Manage Microsoft MFA and endpoint security. Maintain Thycotic PAM environment. Maintain IT risk register. Analyze risk and non compliance. Review system audit logs and ensure mitigation. Test disaster recovery plans. Develop and test business continuity plans.

At UK Biobank, we hold one of the world's most valuable health research resources: a database of unparalleled depth and integrity. As we move into an exciting new chapter, we are preparing to transition our operations from Cheadle to a brand-new, purpose-designed facility at Manchester Science Park (Greenheys). This state of the art building will be home to our teams, our researchers, and the innovative work that underpins UK Biobank's global scientific impact. This is your opportunity to play a central role in shaping that future. As Office Manager, you'll ensure our people, visitors, and stakeholders experience a seamless and welcoming environment, supporting the soft services, relationships, and operational coordination that make our organisation thrive through this significant period of change. You'll lead the day to day running of the office environment and play a hands on role in preparing for the move to our new site, building strong partnerships with Manchester Science Park. Reporting to the Facilities Manager, you'll be the central point of contact for all office operations, ensuring our workspaces run smoothly and efficiently during a period of rapid transformation. You'll manage relationships with external partners, coordinate services across multiple locations, and support an excellent visitor and stakeholder experience as our new facility prepares to open. This role requires someone who is proactive, organised, people focused and confident navigating a wide range of operational responsibilities - from coordinating meeting room logistics and catering arrangements to managing desk bookings, event support, office supplies, and day to day problem solving. You will manage a small team of staff and provide leadership through influence, service coordination, and strong supplier management. You will be responsible for: Managing the transfer of the current office staff located in Stockport to Manchester, liaising with new landlords and stakeholders throughout the process during 2026. Managing all aspects of the UK Biobank offices, such as visitor management duties, meeting room management and catering provisions, management of equipment provisions (printers, stationery, etc.), and managing cleaning and hygiene contracts. Ensuring AV systems are operational and set up ahead of meetings on a daily basis. Overseeing visitor management, including stakeholders and researchers travelling from Oxford and other locations. Liaise with the operators of Manchester Science Park to ensure UK Biobank benefits from being part of the vibrant extended community and ensure the communal aspects of the building are kept to a high standard (coffee shop, lunch provisions, toilets, lifts, shower and changing facilities etc). Is this you? To be successful, you will have: Demonstrated ability to manage an office in a complex environment such as a hospital, clinic or laboratory and ability to lead the successful relocation of office functions and teams to a new site. Experience of managing a busy city centre office housing over 150 employees. Ability to lead a small team in a professional manner to provide a customer service focused office environment for all stakeholders. Ability to complete agreed tasks with a minimum of supervision. Experience using workplace systems such as Microsoft 365, desk or room booking tools (e.g., Deskbird), and general office coordination platforms. Confidence supporting office technology, including the set up and day to day operation of AV systems. Working hours are 35 hours per week, 5 days onsite Monday to Friday. Located in Greater Manchester (initially based in Stockport with a move to Manchester Science Park mid to late 2026). Our passion for diversity and equality means creating a work environment for all employees that is welcoming, respectful, engaging, and enriched with opportunities for personal and professional development. Your Wellbeing Matters to Us We're proud to offer a benefits package that supports your health, financial security, and work life balance right from day one. Here's what you can look forward to as part of our team: ️ 26 Days' Annual Leave - Plus Bank Holidays, increasing with length of service. Holiday Buy Scheme - Purchase up to one additional week of leave per year. Birthday Leave - Enjoy a paid day off to celebrate your birthday. Enhanced Family Leave - Available from day one for maternity, paternity, and adoption. Cycle to Work Scheme - Save on a new bike and accessories. Season Ticket Loan - Interest free loan to help with commuting costs. Professional Subscriptions - Reimbursement where applicable. Learning Budget - Annual funds for courses, books, or anything else that fuels your personal and professional growth. ️ Free On Site Gym - Stay active with access to our gym facilities. ️ Subsidised Canteen Lunches - Enjoy healthy meals at reduced prices. Free Car Parking - On site parking available for staff. ️ Employee Discounts Portal - Access to savings across retail, travel, and more. Employee Assistance Programme - Confidential support for personal and work related issues. Annual Flu Vaccination - Stay protected with free flu jabs. ️ Life Assurance Cover - Financial protection for your loved ones. The job advert closing date may change, so we recommend that if you are planning to apply that you do sowithout delay.

Select how often (in days) to receive an alert: VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation. What we do We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core values: open, caring, agile and collaborative. These are at the heart of everything we do. Permanent, Full time The Delivery Manager is responsible for overseeing the effective, compliant and timely delivery of maintenance activities-aligned with SFG20 standards-as well as response works that adhere to statutory legislation and mandatory MoD requirements. This includes ensuring all operations comply with relevant Health, Safety and Environmental policies. They monitor Supply Chain work teams to verify that appropriately qualified and experienced operatives are assigned to tasks and that these teams have the correct vehicles, equipment and competencies to complete their duties safely and effectively. Service delivery, value for money, quality and safe working practices are continually reviewed to ensure operational performance indicators consistently met. A key part of the role involves reviewing Risk Assessments and Method Statements, ensuring they meet the required standard and, where necessary, assuming the responsibilities of Method Statement Coordinator to maintain a consistent approach across the site. The Delivery Manager ensures that all tasks are correctly recorded in the CAFM system, including work in progress, inspection records and completed documentation. They also review site risk registers, follow established maintenance and management processes, and elevate equipment and system defects when required. They play a vital role in ensuring compliance with JSP 375 by supporting and monitoring safe systems of work, working closely with the Mobile Authorised Persons team and, when required, delivering requirements associated with Working at Height or Confined Spaces. They ensure compliance with both the Asbestos Management Plan and the Legionella Management Plan and may assume duties as the Responsible Person or deputy for either area. Additionally, the Delivery Manager is responsible for full project management under CDM for a range of M&E and B&CE tasks-from project inception through to completion-carrying full commercial and financial responsibility. In terms of people responsibilities, the Delivery Manager supports management in delivering optimal solutions to customer requirements and often acts as the single point of contact to resolve end user issues. They build strong working relationships with the Defence Infrastructure Organisation (DIO) and end users to proactively support estate activities, while also providing professional and technical advice. They assist end users in the development of new work requirements and the preparation of formal Additional Works project submissions. The Delivery Manager provides timely support in resolving complaints, assists the Helpdesk with technical enquiries and ensures teams are supervised, assessed and coached to perform to agreed service levels. They coordinate daily activities across the site team, monitor safe working practices, support Skilled Persons and reinforce adherence to JSP 375. A strong safety culture is promoted at all times, encouraging accountability, continuous improvement and high performance. Commercially, the Delivery Manager manages cost and stakeholder expectations through clear communication and sound commercial judgement to ensure value for money. They work collaboratively with all stakeholders to mitigate contract risk and contribute to forward maintenance planning across multiple establishments. Their leadership ensures that operations are delivered efficiently and economically, supporting VIVO's commitment to running a profitable and effective business. Behaviourally, the Delivery Manager uses well developed communication skills to influence both internal and external stakeholders. They lead by example, demonstrate the company's values and motivate the site team through effective direction, clear delegation and informed decision making. They aim for excellence in both personal and team objectives, making timely decisions rooted in technical knowledge and practical experience. Strong relationships are built with local MoD personnel and end users to ensure outstanding contract delivery, while collaborative relationships within VIVO are also strengthened. The Delivery Manager consistently focuses on achieving high standards in a dynamic environment and remains committed to delivering high quality results. Technically, they plan resources effectively, monitor progress against objectives and ensure milestones and targets are met. They use technology to analyse data, maintain accurate records and identify issues within their remit. Their work remains fully aligned to VIVO processes, and they actively share best practices. They manage cost and value for money through technical insight and experience and take full responsibility for implementing Health & Safety processes on site. Their understanding of construction and property maintenance processes supports strong compliance and enables the delivery of consistent, reliable results. What You'll Bring The successful Delivery Manager holds an ONC or equivalent qualification and is either working towards an HNC or already possesses an HNC-or an equivalent qualification-in Building or Civil Engineering, Electrical or Mechanical Engineering, or a related discipline. We can accept candidates that are qualified by experience, with a strong background in hard services facilities management, with supervisory experience and the ability to manage KPIs and produce productivity reports. They also hold, or are willing to work towards, a management level Health & Safety or Environmental qualification such as SMSTS or IOSH. While not essential, ongoing Continuing Professional Development is considered desirable. Strong IT skills, including proficiency in Word, Excel and related software, are required to ensure effective data management and communication. This role will require SC Clearance as a condition of employment. What We Offer 6% employee matched pension contribution 25 days annual leave Single private medical cover Life assurance 2x annual salary VIVO Defence Services The role you have applied for is with VIVO Defence Services, a joint venture between Serco and EQUANS.By applying for this role, please be aware that information contained within your CV may be shared between VIVO Defence Services, Serco and EQUANS during the recruitment process. At VIVO, we are committed to building a diverse and inclusive organisation that supports the needs of all. Therefore, we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident Leader. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? As a Strategic CSM, you'll partner with our largest and most complex customers to help them succeed in the new era of AI driven customer service. You'll work with C suite leaders and their Support teams to guide them through their AI Agent transformation with Fin - from early project scoping and requirements gathering, to measurable adoption, to industry best automation rates and business outcomes. This role is an opportunity to shape how the world's leading companies deploy AI to transform their support operations and achieve strategic outcomes aligned to their business goals. What will I be doing? Develop trusted advisor relationships with customers (from c suite stakeholders to individual contributors). Facilitate requirements gathering and process mapping for the customer's standard operating procedures; document in clear, precise, and actionable terms. Collaborate with engineers to translate customer requirements into Fin solution designs, guiding the customer on configuration best practices and prompt strategy. Monitor Fin usage patterns to identify risks, recommend optimizations, and uncover expansion opportunities. Maintain deep product knowledge of Fin's fast expanding capabilities; remain market aware of the fast evolving AI agent industry. Lead Success Plans, QBRs/EBRs, and strategic planning sessions with the customer. Prioritize competing demands to drive the highest value outcomes across your customer portfolio. Be the Voice of the Customer internally, advocating for customers' needs and shaping our solutions strategy. What skills do I need? 8+ years of customer facing experience in management consulting, strategy, advisory, or enterprise SaaS CSM roles. Experience with business process mapping, requirements analysis, and solution design. Strong technical acumen and passion for AI/agent building (coding not required). Ability to simplify and communicate complex problems clearly across audiences. Strong prioritization skills to effectively manage a broad portfolio of customer accounts while delivering depth of impact. Demonstrated success driving adoption, process improvement, and measurable outcomes for enterprise customers. Self motivated, adaptable, and curious team player with a high level of self efficacy. We are a well treated bunch, with awesome benefits! If there's something important to you that's not on this list, talk to us! Competitive salary and equity in a fast growing start up We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen Pension scheme & match up to 4% Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents Open vacation policy and flexible holidays so you can take time off when you need it Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones If you're cycling, we've got you covered on the Cycle to Work Scheme. With secure bike storage too MacBooks are our standard, but we also offer Windows for certain roles when needed. Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Interested in building your career at Intercom? Get future opportunities sent straight to your email.

Job Description In our continuous journey of growth and innovation at Carnival UK, we are seeking a Server and Storage Engineer to bring fresh insights and expertise to our technology department. This pivotal role provides operational support to all systems and platforms, third line support to the rest of the Technology department along with input to project activities. Acting as a subject matter expert for specific areas of technology, including incident and problem management, proactive maintenance activities and implementation of new technologies. Key Responsibilities Ensure that all requests for support are dealt with according to agreed procedures using software, tools, and techniques to investigate and diagnose incidents and problems. Monitor performance, undertake capacity management, and create reports, working with users, other staff, and suppliers as appropriate. Liaise with and co-ordinate activities with 3rd party vendors who are in turn providing support and enhancement services. Develop detailed plans for project activities and assure the quality of technical delivery from 3rd party vendors Work closely with IT colleagues (service desk, other third line teams, and project managers) and a variety of stakeholders to ensure required outcomes are achieved. Take ownership of specific activities, as directed by the Server & Storage Engineering Lead, including technical delivery, improvement initiatives, Incident and Problem investigation, and root cause analysis This role is positioned at CUK09 level within our organisation and is available on a full-time, fixed-term basis for 12 months. We offer hybrid work including up to two days from home. Who We Are Carnival UK is a leading name in the holiday sector, dedicated to delivering unforgettable holiday happiness to our guests. Our success is built on a foundation of diverse talents and perspectives, and we believe in fostering an inclusive environment where everyone can thrive. What You'll Bring Your unique background and skills are what will make you stand out. We're looking for: Proven experience in a Server Engineer or 3rd Line support role. Understands IT concepts and architectures, and the principles and processes of implementing and delivering IT services. Forward thinking and with strong planning skills, high level of interest in providing technology driven solutions. Experience with Cloud Services (e.g., AWS / Azure) Experience in VMWare products (incl. vSphere, vCentre) Experience of Dell VXRAIL or similar Hyperconverged Infrastructure (HCI) solutions. Experience in LAN, WAN technologies in large, complex enterprise networks. Proven ability to work in fast-paced technical environments with competing priorities. Experience with IT Service Management systems. Experience supporting the following technologies: Windows Server / RHEL 8 9, Active Directory, Group Policy, VMware vSphere, Core Wintel services including DNS, DHCP, DFS, WSUS, WINS Strong understanding of Backup and Disaster recovery principles for business continuity. Application Guidance Diversity is our strength, and we encourage applications from those with varied experiences, whether you meet every listed requirement or not. If you're passionate about technology and looking for an opportunity to grow, we'd love to hear from you. Due to the popularity of our roles and our commitment to finding the best talent, we may close applications earlier than advertised. Don't miss out on this opportunity to become part of a team dedicated to creating unforgettable holiday happiness. Apply today to start your journey with us. Why Join Us? Working with us means more than just a role in technology. It's about being part of a team that values well-being and personal growth. Here's what we offer: Employee Discounted Cruising plus Friends and Family offers Annual bonus Minimum 25 days leave, bank holiday allowance and holiday trading scheme Regular office events including live entertainment, lifestyle events and charity partner fundraisers Company paid Health Cash Plan and health assessment In-house Occupational Health help and access to digital GP Life Assurance Employee Shares Plan Electric Car and Cycle to Work schemes About Us Holidays are one of life's greatest pleasures. Having the chance to relax, escape and explore is a magical thing. And there is no better holiday than a cruise. No one knows cruising like Carnival UK, where talented people from across the globe come together to create unforgettable holiday happiness. As part of the world's largest holiday travel and leisure company, we take enormous pride in bringing to life two of the most iconic brands from Britain's rich seafaring heritage, P&O Cruises and Cunard. Collectively they have been delivering unbridled joy, boundless adventure and lifelong memories to millions of people for over 350 years. And in a multi-million pound global holiday market, where cruising has barely scratched the surface, we have the opportunity to do that for many, many more people. Our diverse yet tight knit teams share high standards, heartfelt values and passion for our purpose. Our Culture Essentials describe the expectations we have for ourselves and of each other, in building a culture that supports safe, sustainable, compliant operations and celebrates diversity, equity and inclusion. It's through the successful delivery of these extraordinary travel experiences for our target markets and our distinctive culture, that we hope to become Travel's Employer of Choice.

Site Maintenance Engineer vacancy in City of London (303jc) Site Maintenance Engineer (303jc) - City of London - circa £35k + Overtime + Pension Are you a hands on problem solver with a strong sense of duty and pride in your work? My client is looking for a Site Maintenance Engineer to join their team supporting day to day office and facilities maintenance across their London City locations. What you'll be doing Planned Preventative Maintenance Routine office checks (lighting, emergency lighting, PIRs, access control) Tap temperature and leak detection checks Distribution board checks Fire door and fire curtain testing Using their online maintenance portal (PrimeHub) Reactive Maintenance & General Tasks Replacing FCU fans, actuators, fan speed cards Investigating and repairing sockets, switches, and desk power Light fitting and emergency lighting repairs (ballast and battery replacement) Monitoring BMS systems (FCUs, AHUs, extract fans, filters) General handyman duties (hanging boards, replacing taps/TMVs, small repairs) As well as Working closely with clients, subcontractors, and building teams Supporting the ongoing development of the business Opportunity for weekend overtime What they are looking for Strong communicator Able to multitask and prioritise Self motivated with excellent attention to detail Flexible, practical, and solutions focused Professional and reliable - someone who takes pride in their work The ideal candidate would be someone who has excellent DIY skills and has the ability to turn their hand to almost anything, and with some of the more specialised tasks, training will be given. In return they are offering a starting salary circa £35k, a 40 hour week which will include Saturdays with a day off in the week, 20 days + 8 bank holidays (rising to 25 days with service), auto enrolment into the company pension scheme, and branded company uniform. Please contact Jean Claude Hedouin at Ex Mil Recruitment Ltd on , or mil.co.uk, or via the website