Technical Support Analyst Tier 1 Location: Somerset / Hybrid Hours: 37.5 per week, two shifts: 08:30-17:00 / 10:00-18:30 Overview: Our client is seeking a Tier 1 Technical Support Analyst to join their busy service desk team. This role involves providing first-line IT support across multiple sites, resolving tickets efficiently, and maintaining excellent customer service click apply for full job details
Oct 19, 2025
Full time
Technical Support Analyst Tier 1 Location: Somerset / Hybrid Hours: 37.5 per week, two shifts: 08:30-17:00 / 10:00-18:30 Overview: Our client is seeking a Tier 1 Technical Support Analyst to join their busy service desk team. This role involves providing first-line IT support across multiple sites, resolving tickets efficiently, and maintaining excellent customer service click apply for full job details
The Liberty Recruitment Group is excited to be working in partnership with a National Law firm who are looking for a Service Desk Analyst to provide an extra pair of hands for an initial 6-week period, during a busy time for the team, based onsite Monday to Friday at their Eastleigh office. Youll be working as part of a talented Support team providing telephone, email and face-to-face support to click apply for full job details
Oct 19, 2025
Full time
The Liberty Recruitment Group is excited to be working in partnership with a National Law firm who are looking for a Service Desk Analyst to provide an extra pair of hands for an initial 6-week period, during a busy time for the team, based onsite Monday to Friday at their Eastleigh office. Youll be working as part of a talented Support team providing telephone, email and face-to-face support to click apply for full job details
Job Title: Junior Service Desk Administrator Location: Bournemouth, On site Salary: £30,000 - £35,000 About the Role: We're looking for a motivated Junior Service Desk Analyst to join a growing IT team in Bournemouth. This is an excellent opportunity for someone early in their career who's keen to develop hands-on experience in identity and access management within a supportive environment click apply for full job details
Oct 18, 2025
Full time
Job Title: Junior Service Desk Administrator Location: Bournemouth, On site Salary: £30,000 - £35,000 About the Role: We're looking for a motivated Junior Service Desk Analyst to join a growing IT team in Bournemouth. This is an excellent opportunity for someone early in their career who's keen to develop hands-on experience in identity and access management within a supportive environment click apply for full job details
IT Support Technician Join OSCA Technology as an IT Support Technician and play a key role in keeping our cutting-edge diagnostic systems running smoothly. You ll support both our technicians and customers, troubleshooting issues, managing IT tools, and helping systems stay connected all while developing your IT skills in a fast-moving tech environment. Location: Nottingham- NG15 0EB Salary: £28,000-£30,000 per annum circa Type: Full-time, Permanent About OSCA Technology We combine digital innovation with automotive expertise to create advanced diagnostic tools used worldwide. Based in Nottingham , our team is passionate about making vehicle diagnostics smarter, faster, and more connected. What You ll Be Doing Setting up new starters with system and hardware access (e.g. Freshdesk, OSCA tools ). Purchasing tool tickets and subscriptions, with support from senior team members . Troubleshooting issues with diagnostic tools and vehicle connections . Managing updates and maintenance for diagnostic tools and local IT infrastructure . Testing and investigating OSCA tools returned by customers. Handling support calls from customers with connection or configuration issues . Assisting with onboarding new partners and completing related admin tasks. Working with senior IT staff on data retrieval, manipulation, and presentation . Supporting technicians in resolving connectivity and tool-related challenges. Liaising with manufacturers for technical or login support when required. What We re Looking For Interest in IT and automotive diagnostics . Strong problem-solving skills and attention to detail . Collaborative, proactive approach with excellent communication. Eagerness to learn and grow in a fast-paced tech environment. Benefits & Development Increased holiday allowance with year of service. Death in service policy. Sick Pay. Salary Extras . Free on-site parking . Salary extras instant discounts. Employee Assistance Programme (EAP). Opportunities to develop technical expertise in automotive diagnostics . Important: You must be authorised to work in the UK . No agencies please . Other suitable skills and experience include IT Support Technician, IT Technician, IT Support Engineer, Technical Support Technician, IT Helpdesk, IT Support Analyst, Desktop Support.
Oct 18, 2025
Full time
IT Support Technician Join OSCA Technology as an IT Support Technician and play a key role in keeping our cutting-edge diagnostic systems running smoothly. You ll support both our technicians and customers, troubleshooting issues, managing IT tools, and helping systems stay connected all while developing your IT skills in a fast-moving tech environment. Location: Nottingham- NG15 0EB Salary: £28,000-£30,000 per annum circa Type: Full-time, Permanent About OSCA Technology We combine digital innovation with automotive expertise to create advanced diagnostic tools used worldwide. Based in Nottingham , our team is passionate about making vehicle diagnostics smarter, faster, and more connected. What You ll Be Doing Setting up new starters with system and hardware access (e.g. Freshdesk, OSCA tools ). Purchasing tool tickets and subscriptions, with support from senior team members . Troubleshooting issues with diagnostic tools and vehicle connections . Managing updates and maintenance for diagnostic tools and local IT infrastructure . Testing and investigating OSCA tools returned by customers. Handling support calls from customers with connection or configuration issues . Assisting with onboarding new partners and completing related admin tasks. Working with senior IT staff on data retrieval, manipulation, and presentation . Supporting technicians in resolving connectivity and tool-related challenges. Liaising with manufacturers for technical or login support when required. What We re Looking For Interest in IT and automotive diagnostics . Strong problem-solving skills and attention to detail . Collaborative, proactive approach with excellent communication. Eagerness to learn and grow in a fast-paced tech environment. Benefits & Development Increased holiday allowance with year of service. Death in service policy. Sick Pay. Salary Extras . Free on-site parking . Salary extras instant discounts. Employee Assistance Programme (EAP). Opportunities to develop technical expertise in automotive diagnostics . Important: You must be authorised to work in the UK . No agencies please . Other suitable skills and experience include IT Support Technician, IT Technician, IT Support Engineer, Technical Support Technician, IT Helpdesk, IT Support Analyst, Desktop Support.
Service Desk Analyst / 1st line IT Support (Cloud) Hybrid role based near Leeds- Mon Fri great opportunities to learn more Cloud technologies! As Service Desk Analyst / 1st line IT Support (Cloud) you should have some of the following skills: Previous experience within a Service Desk environment , where you ve been responsible for logging and closing tickets, with an understanding of KPI s, SLA s , strong communication skills, strong customer service skills and preferably some Microsoft Office 365 knowledge would be a huge advantage. Successful Service Desk Analyst / 1st line IT Support (Cloud) will get the opportunity to receive training from highly experienced senior Cloud Engineers. As Service Desk Analyst / 1st line IT Support (Cloud) , you will need to have strong and logical troubleshooting / diagnostic s ability, be resourceful, with a growth mindset and a drive and ambition to progress yourself. Any Service Desk Analyst / 1st line IT Support (Cloud) who has had any previous experience of adding value to a team and being the go-to person will have a huge advantage. Apply now we are waiting to invest in your career!
Oct 18, 2025
Full time
Service Desk Analyst / 1st line IT Support (Cloud) Hybrid role based near Leeds- Mon Fri great opportunities to learn more Cloud technologies! As Service Desk Analyst / 1st line IT Support (Cloud) you should have some of the following skills: Previous experience within a Service Desk environment , where you ve been responsible for logging and closing tickets, with an understanding of KPI s, SLA s , strong communication skills, strong customer service skills and preferably some Microsoft Office 365 knowledge would be a huge advantage. Successful Service Desk Analyst / 1st line IT Support (Cloud) will get the opportunity to receive training from highly experienced senior Cloud Engineers. As Service Desk Analyst / 1st line IT Support (Cloud) , you will need to have strong and logical troubleshooting / diagnostic s ability, be resourceful, with a growth mindset and a drive and ambition to progress yourself. Any Service Desk Analyst / 1st line IT Support (Cloud) who has had any previous experience of adding value to a team and being the go-to person will have a huge advantage. Apply now we are waiting to invest in your career!
A leading and expanding IT services provider are looking for a key new hire as the business evolves and continues to take on new customers, to join in a Service Desk Manager / Service Delivery Manager role. Overseeing a small but growing team of analysts and engineers with a focus on network and security products. Technical knowledge in the field would be preferred but not essential, as this is no click apply for full job details
Oct 18, 2025
Full time
A leading and expanding IT services provider are looking for a key new hire as the business evolves and continues to take on new customers, to join in a Service Desk Manager / Service Delivery Manager role. Overseeing a small but growing team of analysts and engineers with a focus on network and security products. Technical knowledge in the field would be preferred but not essential, as this is no click apply for full job details
Sevenoaks School is currently seeking to appoint an Assistant IT Support Analyst (Full-time, all year round). We are looking for someone who has the ability to take a logical, consistent approach to solving problems, including diagnosis and testing and does so with a calm and professional approach. The successful individual will take responsibility for service desk calls, owning them to the point of resolution. Familiarity with a range of technologies (e.g. Windows, iOS, Android, AV equipment) is desirable. Please see Job Description for full details about the role. Please Note If you wish to be considered for this role, please contact Sophie Ved from Franklin Bates on the following email address, . The closing date for applications is 26/10/2025 at 23:59. The School retains the right to interview suitable applicants and appoint before the deadline. At Sevenoaks School our mission is to ensure that students secure their full potential. We prepare young people for life in a modern, global society and seek to provide every student with excellent role models. Having a diverse staff enhances our school community and we warmly welcome applicants from all backgrounds. Sevenoaks School is committed to safeguarding and promoting the welfare of children, and therefore, the offer of employment is subject the satisfactory completion of a number of background checks including but not limited to an enhanced DBS check with Children's Barred list check, the taking up and verification of references and the verification of career history and fitness to undertake the role, as well as an online check.
Oct 17, 2025
Full time
Sevenoaks School is currently seeking to appoint an Assistant IT Support Analyst (Full-time, all year round). We are looking for someone who has the ability to take a logical, consistent approach to solving problems, including diagnosis and testing and does so with a calm and professional approach. The successful individual will take responsibility for service desk calls, owning them to the point of resolution. Familiarity with a range of technologies (e.g. Windows, iOS, Android, AV equipment) is desirable. Please see Job Description for full details about the role. Please Note If you wish to be considered for this role, please contact Sophie Ved from Franklin Bates on the following email address, . The closing date for applications is 26/10/2025 at 23:59. The School retains the right to interview suitable applicants and appoint before the deadline. At Sevenoaks School our mission is to ensure that students secure their full potential. We prepare young people for life in a modern, global society and seek to provide every student with excellent role models. Having a diverse staff enhances our school community and we warmly welcome applicants from all backgrounds. Sevenoaks School is committed to safeguarding and promoting the welfare of children, and therefore, the offer of employment is subject the satisfactory completion of a number of background checks including but not limited to an enhanced DBS check with Children's Barred list check, the taking up and verification of references and the verification of career history and fitness to undertake the role, as well as an online check.
Building a sustainable tomorrow BAM UK & I are looking for a Senior Applications Developer to be hybrid from ether Camberley, Hemel Hempstead or Central London. We are looking for someone with an expertise in .NET and system integrations to join our Application Services Team. This role is pivotal in partnering with Business Functional Teams and Business Analysts to drive system enhancements, lead development initiatives, and contribute to strategic project delivery. Your mission • Provide technical and functional support for a portfolio of BAM applications built on the Microsoft .NET platform (Desktop and Web), including user training and guidance. • Design, configure, and develop solutions that align with business needs, following best practices and industry standards. • Demonstrate adaptability by embracing new technologies and managing shifting priorities while maintaining delivery timelines. • Develop and support system integrations to enable seamless data and process flow between various applications and platforms. • Lead end-to-end delivery of development projects, including planning, scheduling, testing, implementation, and post-release support. • Manage project timelines and deliverables, working closely with Agile Leads to ensure milestones are met. • Collaborate with Business Product Owners to align priorities and respond flexibly to evolving business requirements. • Produce comprehensive documentation, including User Guides, Functional Specifications, and Technical Documentation for all releases. • Stay current with emerging technologies, particularly within the Power Platform (including low-code solutions), and proactively recommend enhancements to stakeholders. • Contribute to a culture of knowledge sharing, promoting best practices and continuously improving tools, methodologies, and team capabilities. Who are we looking for? Who are we looking for? We are seeking a highly skilled and experienced Senior Applications Developer with deep expertise in .NET development and system integrations. The ideal candidate will bring a strong technical foundation, a collaborative mindset, and a passion for delivering high-quality solutions: Technical Skills: • Minimum of 5 years of commercial IT experience. • Extensive knowledge of ASP.NET (including Core), C#, MS SQL, T-SQL, Web APIs, HTML, JavaScript, React JS, and CSS. • Proven experience in application architecture and design, with a solid understanding of coding principles and best practices. • Background in application development and support, including deployment across environments. • Experience developing integrations using APIs and Web Services. • Proficiency in DevOps practices for application development and deployment. • Hands-on experience with scripting, report building, and automation. • Strong understanding of release management, quality assurance, and application lifecycle management for both in-house and third-party systems. • Experience developing secure software systems aligned with industry standards. • Proven track record of working in Agile environments, using frameworks like Scrum and Kanban. • Ability to collaborate effectively within cross-functional Agile teams, including Product Owners, Business Analysts, and Developers. Soft Skills & Collaboration: • Strong critical thinking and problem-solving abilities. • Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical stakeholders. • A proactive and customer-focused approach to resolving technical and process-related challenges. • Ability to translate functional requirements into technical specifications. • A collaborative and diplomatic working style, with a commitment to team success. • Capable of working independently and within a team, maintaining a strong focus on customer satisfaction. Education & Certifications: • A Bachelor s degree in Computer Science, Information Technology, or a related field (or equivalent experience). • Certifications in MS .net / SQL Server are a plus. • Certifications in Power Platform and/or Microsoft Dynamics 365 are a plus. • Certifications in Agile methodologies (e.g., Certified Scrum Master, SAFe Agile) are a plus What s in it for you? Joining BAM comes with a range of benefits and opportunities to support your career and well-being, including: • Competitive salary • Technical training and development to enhance your skills • Family-friendly policies to support work-life balance • Matching pension contributions • Private healthcare coverage • Life assurance for added security • 26 days of annual leave, plus: o 2 wellbeing days for self-care and mental health o 1 volunteering day to give back to the community Your work environment At BAM, we value flexibility and offer a hybrid working model, enabling you to work from both home and the office. Preferred office locations include Camberley (Surrey), Hemel Hempstead, and Central London, depending on team needs and personal preference. We are committed to fostering a diverse, inclusive, and supportive workplace where everyone is encouraged to bring their authentic selves to work. Our culture is built on respect, collaboration, and equal opportunity, ensuring that all talent is welcomed, valued, and empowered. You ll be joining a team that believes in belonging and growth where your voice matters, your contributions are recognised, and your wellbeing is prioritised. Join us on our journey to create a workplace where everyone thrives. Who are we? The art of building is about building for communities; it s about building for life. Where others stop, we go further, leading the way towards a sustainable tomorrow for us and future generations. As an industry leader, we raise the bar. Our values: sustainable, inclusive, collaborative, reliable and ownership, enable us to achieve our ambitions. Today, tomorrow and every day. Our recruitment process, what you need to know? BAM is committed to ensuring a fully inclusive recruitment and onboarding process, so if at any time you feel we need to do something to make it more accessible to you, do not hesitate to speak with one of our team, and we will do our best to support you.
Oct 17, 2025
Full time
Building a sustainable tomorrow BAM UK & I are looking for a Senior Applications Developer to be hybrid from ether Camberley, Hemel Hempstead or Central London. We are looking for someone with an expertise in .NET and system integrations to join our Application Services Team. This role is pivotal in partnering with Business Functional Teams and Business Analysts to drive system enhancements, lead development initiatives, and contribute to strategic project delivery. Your mission • Provide technical and functional support for a portfolio of BAM applications built on the Microsoft .NET platform (Desktop and Web), including user training and guidance. • Design, configure, and develop solutions that align with business needs, following best practices and industry standards. • Demonstrate adaptability by embracing new technologies and managing shifting priorities while maintaining delivery timelines. • Develop and support system integrations to enable seamless data and process flow between various applications and platforms. • Lead end-to-end delivery of development projects, including planning, scheduling, testing, implementation, and post-release support. • Manage project timelines and deliverables, working closely with Agile Leads to ensure milestones are met. • Collaborate with Business Product Owners to align priorities and respond flexibly to evolving business requirements. • Produce comprehensive documentation, including User Guides, Functional Specifications, and Technical Documentation for all releases. • Stay current with emerging technologies, particularly within the Power Platform (including low-code solutions), and proactively recommend enhancements to stakeholders. • Contribute to a culture of knowledge sharing, promoting best practices and continuously improving tools, methodologies, and team capabilities. Who are we looking for? Who are we looking for? We are seeking a highly skilled and experienced Senior Applications Developer with deep expertise in .NET development and system integrations. The ideal candidate will bring a strong technical foundation, a collaborative mindset, and a passion for delivering high-quality solutions: Technical Skills: • Minimum of 5 years of commercial IT experience. • Extensive knowledge of ASP.NET (including Core), C#, MS SQL, T-SQL, Web APIs, HTML, JavaScript, React JS, and CSS. • Proven experience in application architecture and design, with a solid understanding of coding principles and best practices. • Background in application development and support, including deployment across environments. • Experience developing integrations using APIs and Web Services. • Proficiency in DevOps practices for application development and deployment. • Hands-on experience with scripting, report building, and automation. • Strong understanding of release management, quality assurance, and application lifecycle management for both in-house and third-party systems. • Experience developing secure software systems aligned with industry standards. • Proven track record of working in Agile environments, using frameworks like Scrum and Kanban. • Ability to collaborate effectively within cross-functional Agile teams, including Product Owners, Business Analysts, and Developers. Soft Skills & Collaboration: • Strong critical thinking and problem-solving abilities. • Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical stakeholders. • A proactive and customer-focused approach to resolving technical and process-related challenges. • Ability to translate functional requirements into technical specifications. • A collaborative and diplomatic working style, with a commitment to team success. • Capable of working independently and within a team, maintaining a strong focus on customer satisfaction. Education & Certifications: • A Bachelor s degree in Computer Science, Information Technology, or a related field (or equivalent experience). • Certifications in MS .net / SQL Server are a plus. • Certifications in Power Platform and/or Microsoft Dynamics 365 are a plus. • Certifications in Agile methodologies (e.g., Certified Scrum Master, SAFe Agile) are a plus What s in it for you? Joining BAM comes with a range of benefits and opportunities to support your career and well-being, including: • Competitive salary • Technical training and development to enhance your skills • Family-friendly policies to support work-life balance • Matching pension contributions • Private healthcare coverage • Life assurance for added security • 26 days of annual leave, plus: o 2 wellbeing days for self-care and mental health o 1 volunteering day to give back to the community Your work environment At BAM, we value flexibility and offer a hybrid working model, enabling you to work from both home and the office. Preferred office locations include Camberley (Surrey), Hemel Hempstead, and Central London, depending on team needs and personal preference. We are committed to fostering a diverse, inclusive, and supportive workplace where everyone is encouraged to bring their authentic selves to work. Our culture is built on respect, collaboration, and equal opportunity, ensuring that all talent is welcomed, valued, and empowered. You ll be joining a team that believes in belonging and growth where your voice matters, your contributions are recognised, and your wellbeing is prioritised. Join us on our journey to create a workplace where everyone thrives. Who are we? The art of building is about building for communities; it s about building for life. Where others stop, we go further, leading the way towards a sustainable tomorrow for us and future generations. As an industry leader, we raise the bar. Our values: sustainable, inclusive, collaborative, reliable and ownership, enable us to achieve our ambitions. Today, tomorrow and every day. Our recruitment process, what you need to know? BAM is committed to ensuring a fully inclusive recruitment and onboarding process, so if at any time you feel we need to do something to make it more accessible to you, do not hesitate to speak with one of our team, and we will do our best to support you.
The Liberty ICT department has an exciting opportunity for a Service Desk Analyst to join our team on an initial 12-month temporary contract. Based in the North West region (Knowsley), you will be working a full-time, 40 hour week and in return, you will receive a salary of between £26,208 - £28,000 per annum. We can Offer You: Work-Life Balance : 23 days annual leave + bank holidays, plus flexibility with overtime Health & Wellbeing : 24/7 GP access, mental health support, fitness programs, and more Training & Growth : Ongoing professional development to keep you at the top of your game Your Role: Providing operational support, over the phone and face to face for the IT Service Desk Ensuring all incidents are recorded on the Service Desk Management Tool and are resolved Ensuring all incidents and service requests are identified, categorised, prioritised, diagnosed and managed effectively Taking ownership of incidents and service requests through to resolution Ensuring all incidents and service requests which can t be resolved at the service desk are escalated to the relevant teams and proactively managed Configuring and deploying hardware, including laptops and mobile devices 1st line support and troubleshooting of IT related problems What We Need from You: A passion for working with technology Good attention to detail and the ability to work to deadlines as part of a team in an often fast-paced environment. Any previous experience of industry standard products including Windows 11, Android, IOS, MS Office. Networking protocols & desktop/laptop computers and peripherals would be desirable, but not essential as on the job training will be provided. Why Liberty? We re a diverse, supportive team with a focus on personal development, wellbeing, and making a real difference in the communities we serve. Liberty offers you a chance to work with the best in the industry and continuously improve your skills while enjoying a rewarding career. Apply Today! Click Apply below to join Liberty as a Service Desk Analyst. We look forward to hearing from you! Closing Date: 11th November 2025 (We may close early due to high demand)
Oct 17, 2025
Contractor
The Liberty ICT department has an exciting opportunity for a Service Desk Analyst to join our team on an initial 12-month temporary contract. Based in the North West region (Knowsley), you will be working a full-time, 40 hour week and in return, you will receive a salary of between £26,208 - £28,000 per annum. We can Offer You: Work-Life Balance : 23 days annual leave + bank holidays, plus flexibility with overtime Health & Wellbeing : 24/7 GP access, mental health support, fitness programs, and more Training & Growth : Ongoing professional development to keep you at the top of your game Your Role: Providing operational support, over the phone and face to face for the IT Service Desk Ensuring all incidents are recorded on the Service Desk Management Tool and are resolved Ensuring all incidents and service requests are identified, categorised, prioritised, diagnosed and managed effectively Taking ownership of incidents and service requests through to resolution Ensuring all incidents and service requests which can t be resolved at the service desk are escalated to the relevant teams and proactively managed Configuring and deploying hardware, including laptops and mobile devices 1st line support and troubleshooting of IT related problems What We Need from You: A passion for working with technology Good attention to detail and the ability to work to deadlines as part of a team in an often fast-paced environment. Any previous experience of industry standard products including Windows 11, Android, IOS, MS Office. Networking protocols & desktop/laptop computers and peripherals would be desirable, but not essential as on the job training will be provided. Why Liberty? We re a diverse, supportive team with a focus on personal development, wellbeing, and making a real difference in the communities we serve. Liberty offers you a chance to work with the best in the industry and continuously improve your skills while enjoying a rewarding career. Apply Today! Click Apply below to join Liberty as a Service Desk Analyst. We look forward to hearing from you! Closing Date: 11th November 2025 (We may close early due to high demand)
Temporary Helpdesk Analyst sought by a company that plays a key role in influencing education policies. The largest of its kind in the UK, the company is driven by its commitment to making education a great industry to work in. This is a temporary contract, initially for 1 month. The Role: Working within the Information Systems department and reporting to the Helpdesk Manager, as a Helpdesk Analyst you will be responsible for providing frontline technical support to all company system users. Your duties will include: Provide effective frontline technical support and advice to system users Diagnose and troubleshoot support issues to resolution, or escalate as appropriate, ensuring that key steps are recorded in the helpdesk. To take responsibility for ensuring proper recording and updating of all requests in line with the helpdesk system in use: ensuring that all interactions and resolutions can be tracked for reporting and statistics Create, modify and manage user accounts, groups and access permissions for Company IT systems, ensuring efficient and secure user management. Perform routine system checks and tasks as directed e.g. MS Teams Video, ensuring systems and resources are readily available Liaise with external suppliers as directed or as necessary to support successful resolution of user support issues To participate in IT projects as and when required enabling the support of systems as they go live. Maintain an awareness of all IT systems in use as listed on the Application Asset register To create and maintain step by step documentation on processes, user guides relating to key areas of work and contribute to the maintenance of the helpdesk database and solutions library The successful Helpdesk Analyst will demonstrate: Degree or further education Well-developed experience in a similar environment in an IT Support role MCP MCSE or equivalent experience (desirable) A good working knowledge of Microsoft 365 (Teams, Word, Outlook, PowerPoint, Excel, Access, MS Project, Visio) Strong working knowledge of Active Directory, Azure, Softphones, VPN, Antivirus Software, Database systems Ability to set up and configure a range of user devices. For example: PCs, laptops, Mobile phones, desk telephones, printers Ability to create and maintain user and device accounts across a range of back-end systems e.g. ActiveDirectory / Azure / InTune and Microsoft Entra. Ability to successfully manage relations with external suppliers Ability to maintain up to date records and accurate data in relevant electronic and hard copy systems Ability to evaluate information to respond to a range of queries within established guidelines and procedures Ability to maintain confidentiality Clear and approachable telephone manner and ability to deal with callers in a confident and professional manner Ability to write clearly and concisely e.g. for preparing user guidance documents, or creation and maintenance of documentation on processes Ability to travel to attend (occasional) activities and meetings away from the normal place of work, and which may involve stays away from home. These could be locally, regionally or nationally. Benefits: £25.47 per hour 41 days holiday including bank holidays (pro rata) Additional 4 days paid leave over Christmas shutdown period Helpdesk Analyst temporary contract, initially 1 month Central London £25.47 per hour Service Desk 1st Line First Line IT Technician Technical Support IT Analyst Support Analyst IT Support
Oct 17, 2025
Seasonal
Temporary Helpdesk Analyst sought by a company that plays a key role in influencing education policies. The largest of its kind in the UK, the company is driven by its commitment to making education a great industry to work in. This is a temporary contract, initially for 1 month. The Role: Working within the Information Systems department and reporting to the Helpdesk Manager, as a Helpdesk Analyst you will be responsible for providing frontline technical support to all company system users. Your duties will include: Provide effective frontline technical support and advice to system users Diagnose and troubleshoot support issues to resolution, or escalate as appropriate, ensuring that key steps are recorded in the helpdesk. To take responsibility for ensuring proper recording and updating of all requests in line with the helpdesk system in use: ensuring that all interactions and resolutions can be tracked for reporting and statistics Create, modify and manage user accounts, groups and access permissions for Company IT systems, ensuring efficient and secure user management. Perform routine system checks and tasks as directed e.g. MS Teams Video, ensuring systems and resources are readily available Liaise with external suppliers as directed or as necessary to support successful resolution of user support issues To participate in IT projects as and when required enabling the support of systems as they go live. Maintain an awareness of all IT systems in use as listed on the Application Asset register To create and maintain step by step documentation on processes, user guides relating to key areas of work and contribute to the maintenance of the helpdesk database and solutions library The successful Helpdesk Analyst will demonstrate: Degree or further education Well-developed experience in a similar environment in an IT Support role MCP MCSE or equivalent experience (desirable) A good working knowledge of Microsoft 365 (Teams, Word, Outlook, PowerPoint, Excel, Access, MS Project, Visio) Strong working knowledge of Active Directory, Azure, Softphones, VPN, Antivirus Software, Database systems Ability to set up and configure a range of user devices. For example: PCs, laptops, Mobile phones, desk telephones, printers Ability to create and maintain user and device accounts across a range of back-end systems e.g. ActiveDirectory / Azure / InTune and Microsoft Entra. Ability to successfully manage relations with external suppliers Ability to maintain up to date records and accurate data in relevant electronic and hard copy systems Ability to evaluate information to respond to a range of queries within established guidelines and procedures Ability to maintain confidentiality Clear and approachable telephone manner and ability to deal with callers in a confident and professional manner Ability to write clearly and concisely e.g. for preparing user guidance documents, or creation and maintenance of documentation on processes Ability to travel to attend (occasional) activities and meetings away from the normal place of work, and which may involve stays away from home. These could be locally, regionally or nationally. Benefits: £25.47 per hour 41 days holiday including bank holidays (pro rata) Additional 4 days paid leave over Christmas shutdown period Helpdesk Analyst temporary contract, initially 1 month Central London £25.47 per hour Service Desk 1st Line First Line IT Technician Technical Support IT Analyst Support Analyst IT Support
Operations Analyst Engineer IT&D End User Computing Operations Analyst Engineer Duration: 6 Month Contract (Likely to extend to 12 Months) Location: Plymouth (Mostly Remote Working) Pay Rate: From 400 per day Job Overview: We're looking for an Operations Analyst Engineer to support the delivery of efficient, technology-driven services within a leading UK electricity network operator. Working closely with Operations Lead Specialist Engineers, you'll provide technical support, resolve IT issues, and help implement solutions that enhance the performance and reliability of electricity distribution systems. Responsibilities and Duties: Work closely with the User Operations team, Service Desk, the Field User team and customers to resolve escalated, complex and difficult technical issues. Perform on-site hardware and software root cause fixes across multiple sites. Assist with large-scale projects that have a wide and varied impact on customers and staff. Work closely with other IT departments and Business departments to ensure products and applications utilised are fit for purpose. Assist in maintaining documentation, through clear and accurate records of systems and related business procedures. Design training materials and train customers and staff, advising best practices for using technical products and applications. Ensure compliance with the Health and Safety at work requirements, including fire and emergency precautions. Experience, Knowledge and Skills: Experience of working with and resolving difficult technical problems. Experience of technologies used to support endpoints within an enterprise environment. Experience of working in a customer facing role. Endpoint Management: SCCM, Intune, Autopilot, MDT, etc. Operating System: Extensive knowledge of Windows 10 and Windows 11. Networking: TCP/IP, DNS, DHCP, LAN/VLAN/WAN. Programming: PowerShell , Batch, VBScript etc. Good research, problem-solving and communication skills. Is this of interest? If so, apply now with an up-to-date CV for consideration! Note - if you do not hear back within 48 hours of applying, please assume you have been unsuccessful on this occasion, however, we will have your CV and contact details on files should something more suitable arise. Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.
Oct 17, 2025
Contractor
Operations Analyst Engineer IT&D End User Computing Operations Analyst Engineer Duration: 6 Month Contract (Likely to extend to 12 Months) Location: Plymouth (Mostly Remote Working) Pay Rate: From 400 per day Job Overview: We're looking for an Operations Analyst Engineer to support the delivery of efficient, technology-driven services within a leading UK electricity network operator. Working closely with Operations Lead Specialist Engineers, you'll provide technical support, resolve IT issues, and help implement solutions that enhance the performance and reliability of electricity distribution systems. Responsibilities and Duties: Work closely with the User Operations team, Service Desk, the Field User team and customers to resolve escalated, complex and difficult technical issues. Perform on-site hardware and software root cause fixes across multiple sites. Assist with large-scale projects that have a wide and varied impact on customers and staff. Work closely with other IT departments and Business departments to ensure products and applications utilised are fit for purpose. Assist in maintaining documentation, through clear and accurate records of systems and related business procedures. Design training materials and train customers and staff, advising best practices for using technical products and applications. Ensure compliance with the Health and Safety at work requirements, including fire and emergency precautions. Experience, Knowledge and Skills: Experience of working with and resolving difficult technical problems. Experience of technologies used to support endpoints within an enterprise environment. Experience of working in a customer facing role. Endpoint Management: SCCM, Intune, Autopilot, MDT, etc. Operating System: Extensive knowledge of Windows 10 and Windows 11. Networking: TCP/IP, DNS, DHCP, LAN/VLAN/WAN. Programming: PowerShell , Batch, VBScript etc. Good research, problem-solving and communication skills. Is this of interest? If so, apply now with an up-to-date CV for consideration! Note - if you do not hear back within 48 hours of applying, please assume you have been unsuccessful on this occasion, however, we will have your CV and contact details on files should something more suitable arise. Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.
Great opportunity available for an IT Support Analyst to join an award-winning Luxury Tour Operator in London, this role is to provide assistance to all IT users. The role as an IT Support Analyst is available on a hybrid basis. The purpose of this role is to be part of a proactive team of support staff responsible for delivering a high quality, customer-focused and professional service to all IT users. General Duties: Identification and participation in ad hoc projects to improve the efficiency and quality of services provided by the IT department. Join the out of hours rota. Maintenance of relationships with third party suppliers and internal departments. Maintain and update skills and knowledge. Contribute to the establishment and maintenance of service level agreements and minimum service levels provided to other departments. Undertake such other reasonable tasks as may be required from time to time. The Job: Field incoming help requests from end users via telephone, e-mail, or Teams in a courteous manner. Liaise with IT 'customers' on reported faults to keep them updated on progress, fostering and maintaining effective working relationships at all times. Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution. Prioritise and schedule problems. Escalate problems when unable to resolve to senior support staff and/or third-party suppliers. Perform post-resolution follow-ups to help with requests. Apply diagnostic utilities to aid in troubleshooting. Identify and learn appropriate software and hardware used and supported by the organisation. Perform hands-on fixes at the desktop level, including installing and upgrading software and installing hardware and configuring systems and applications. Perform preventative maintenance on workstations, printers, and peripherals. Provide basic training for staff in the use of IT Systems, including Business software, general applications, and hardware. Develop help sheets and frequently asked questions lists for end users. Skills Required: Excellent working knowledge of Microsoft Windows and Microsoft Office products including Windows 10 and Microsoft Office products (Word, Excel, PowerPoint, and Outlook). Good understanding of Server Operating Systems and Networking including some or all the following: Windows 2008/2012/2016 Server Administration, Linux Server administration, Active Directory, user account setup and administration, DHCP, IIS. Basic network troubleshooting including TCP/IP utilities and configurations e.g. DOS troubleshooting commands and utilities. Good understanding of IT hardware and network software systems including Dell laptop, desktop and servers, Apple Mac, PC, and notebooks. Hardware - switches, hubs, MFC Printers, printers, routers, wireless networking products and other peripheral equipment. Experience of supporting some or all of the following software applications: Photoshop, Adobe CS, Adobe Acrobat Personal Attributes: Customer focused. Effective communicator on the telephone and face to face. Team player. Enjoys taking on responsibility. The Package: Salary up to 27,000 London based - Hybrid Interested: If you are interested in the above vacancy, please click 'APPLY' or email your cv to (url removed)
Oct 17, 2025
Full time
Great opportunity available for an IT Support Analyst to join an award-winning Luxury Tour Operator in London, this role is to provide assistance to all IT users. The role as an IT Support Analyst is available on a hybrid basis. The purpose of this role is to be part of a proactive team of support staff responsible for delivering a high quality, customer-focused and professional service to all IT users. General Duties: Identification and participation in ad hoc projects to improve the efficiency and quality of services provided by the IT department. Join the out of hours rota. Maintenance of relationships with third party suppliers and internal departments. Maintain and update skills and knowledge. Contribute to the establishment and maintenance of service level agreements and minimum service levels provided to other departments. Undertake such other reasonable tasks as may be required from time to time. The Job: Field incoming help requests from end users via telephone, e-mail, or Teams in a courteous manner. Liaise with IT 'customers' on reported faults to keep them updated on progress, fostering and maintaining effective working relationships at all times. Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution. Prioritise and schedule problems. Escalate problems when unable to resolve to senior support staff and/or third-party suppliers. Perform post-resolution follow-ups to help with requests. Apply diagnostic utilities to aid in troubleshooting. Identify and learn appropriate software and hardware used and supported by the organisation. Perform hands-on fixes at the desktop level, including installing and upgrading software and installing hardware and configuring systems and applications. Perform preventative maintenance on workstations, printers, and peripherals. Provide basic training for staff in the use of IT Systems, including Business software, general applications, and hardware. Develop help sheets and frequently asked questions lists for end users. Skills Required: Excellent working knowledge of Microsoft Windows and Microsoft Office products including Windows 10 and Microsoft Office products (Word, Excel, PowerPoint, and Outlook). Good understanding of Server Operating Systems and Networking including some or all the following: Windows 2008/2012/2016 Server Administration, Linux Server administration, Active Directory, user account setup and administration, DHCP, IIS. Basic network troubleshooting including TCP/IP utilities and configurations e.g. DOS troubleshooting commands and utilities. Good understanding of IT hardware and network software systems including Dell laptop, desktop and servers, Apple Mac, PC, and notebooks. Hardware - switches, hubs, MFC Printers, printers, routers, wireless networking products and other peripheral equipment. Experience of supporting some or all of the following software applications: Photoshop, Adobe CS, Adobe Acrobat Personal Attributes: Customer focused. Effective communicator on the telephone and face to face. Team player. Enjoys taking on responsibility. The Package: Salary up to 27,000 London based - Hybrid Interested: If you are interested in the above vacancy, please click 'APPLY' or email your cv to (url removed)
ICT Application Service & Support Analyst L3 Role Summary Provide 2nd line ICT technical support across the organisation, ensuring the stability, availability and improvement of Windows-based systems and related applications. Manage incidents, implement changes, and maintain ICT assets to deliver reliable, secure services. Key Responsibilities Deliver 2nd line support professionally and in line with SLAs, maintaining strong customer service standards. Implement and test system upgrades, changes and releases within the change control framework. Manage escalated tickets through to resolution, keeping stakeholders informed. Deploy approved hardware and software securely and consistently. Support and maintain key applications; assist in incident/problem resolution per ITIL processes. Share technical knowledge, maintain documentation and create Knowledge Articles for the Service Desk. Liaise with third parties and internal teams to achieve timely issue resolution. Maintain accurate asset and configuration data. Participate in release testing, scheduling and communication. Provide flexible support during core hours and contribute to on-call or shift rotas as required. Additional Information Vetting: Must meet Local Force Management Vetting (MV) and possibly 'Security Check' (SC) levels. Mobility: May be required to work across Gloucestershire sites. Hours: 37 per week (pro rata); may include shifts, weekends, or on-call cover. Travel: Some travel between sites required; valid driving licence preferred. Training: Ongoing technical and professional development expected. Essential Experience & Skills 1st/2nd line support experience in a Windows environment. Strong customer service, problem-solving and organisational skills. Proven ability to work under pressure and meet SLAs. Excellent communication and documentation skills. Desirable Experience improving systems or processes. Proficiency with tools such as Remote Desktop, Registry Editor, PowerShell, Active Directory, and Microsoft Office. Familiarity with change management processes and Windows Server administration. Knowledge of automation tools (PDQ, SCCM, Intune, scripting).
Oct 17, 2025
Full time
ICT Application Service & Support Analyst L3 Role Summary Provide 2nd line ICT technical support across the organisation, ensuring the stability, availability and improvement of Windows-based systems and related applications. Manage incidents, implement changes, and maintain ICT assets to deliver reliable, secure services. Key Responsibilities Deliver 2nd line support professionally and in line with SLAs, maintaining strong customer service standards. Implement and test system upgrades, changes and releases within the change control framework. Manage escalated tickets through to resolution, keeping stakeholders informed. Deploy approved hardware and software securely and consistently. Support and maintain key applications; assist in incident/problem resolution per ITIL processes. Share technical knowledge, maintain documentation and create Knowledge Articles for the Service Desk. Liaise with third parties and internal teams to achieve timely issue resolution. Maintain accurate asset and configuration data. Participate in release testing, scheduling and communication. Provide flexible support during core hours and contribute to on-call or shift rotas as required. Additional Information Vetting: Must meet Local Force Management Vetting (MV) and possibly 'Security Check' (SC) levels. Mobility: May be required to work across Gloucestershire sites. Hours: 37 per week (pro rata); may include shifts, weekends, or on-call cover. Travel: Some travel between sites required; valid driving licence preferred. Training: Ongoing technical and professional development expected. Essential Experience & Skills 1st/2nd line support experience in a Windows environment. Strong customer service, problem-solving and organisational skills. Proven ability to work under pressure and meet SLAs. Excellent communication and documentation skills. Desirable Experience improving systems or processes. Proficiency with tools such as Remote Desktop, Registry Editor, PowerShell, Active Directory, and Microsoft Office. Familiarity with change management processes and Windows Server administration. Knowledge of automation tools (PDQ, SCCM, Intune, scripting).
Service Desk Analyst - 1st Line IT Support 3 - 6 Month Contract Full time hours, Mon - Fri Market day rate Inside IR35 via Umbrella - Please enquire Location: Warwickshire/Remote working (1 day per week onsite) This is a superb opening to join our leading financial service client, working at their impressive HQ site in Warwickshire 1 day per week. Please disclose your permanent residence when applying. Candidates must live within commuting distance of Warwickshire. Applications with no location will not be considered. As a 1st Line Support Analyst you will join the busy IT Service Desk, providing customer support for both desktop and business applications across the group. This will include; Logging, managing and ownership of incidents and requests, regular written and verbal communication with customers, proactive monitoring of incidents and requests contributing to the development and management of the Knowledge Base and liaising with suppliers, service groups and customers to ensure that agreed service levels are met. Skills/Experience - Experience in a busy telephone based customer services environment Min 12 - 18 months commercial experience in a 1st line IT service desk/helpdesk role Professional and polite telephone manner Proven customer service experience, ideally gained in a busy environment Experience of MS Office & Lotus Notes Demonstrable analytical and problem-solving skills ServiceNow - desirable Desirable: Some Datacentre/Cloud deployment experience If your profile demonstrates strong and recent experience in the above areas - please submit your application to Jackie Dean at TXP for consideration. TXP takes great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce.
Oct 17, 2025
Contractor
Service Desk Analyst - 1st Line IT Support 3 - 6 Month Contract Full time hours, Mon - Fri Market day rate Inside IR35 via Umbrella - Please enquire Location: Warwickshire/Remote working (1 day per week onsite) This is a superb opening to join our leading financial service client, working at their impressive HQ site in Warwickshire 1 day per week. Please disclose your permanent residence when applying. Candidates must live within commuting distance of Warwickshire. Applications with no location will not be considered. As a 1st Line Support Analyst you will join the busy IT Service Desk, providing customer support for both desktop and business applications across the group. This will include; Logging, managing and ownership of incidents and requests, regular written and verbal communication with customers, proactive monitoring of incidents and requests contributing to the development and management of the Knowledge Base and liaising with suppliers, service groups and customers to ensure that agreed service levels are met. Skills/Experience - Experience in a busy telephone based customer services environment Min 12 - 18 months commercial experience in a 1st line IT service desk/helpdesk role Professional and polite telephone manner Proven customer service experience, ideally gained in a busy environment Experience of MS Office & Lotus Notes Demonstrable analytical and problem-solving skills ServiceNow - desirable Desirable: Some Datacentre/Cloud deployment experience If your profile demonstrates strong and recent experience in the above areas - please submit your application to Jackie Dean at TXP for consideration. TXP takes great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce.
COOPER LOMAZ RECRUITMENT LTD
Peterborough, Cambridgeshire
Service Desk Analyst Peterborough - Hybrid after training is completed (4-6 weeks) 6-month contract (regularly extend) 37.5 hours per week - overtime available 15.18 per hour (Paid Weekly) Rotating shift: Morning 08.00 - 16.30 1 hr break Late Morning 10.30 - 19.00 1 hr break Weekend work is required on a rotational basis. Working as part of a project-based team, you will be responsible for resolving technical IT related issues at 1st and 2nd line level, along with getting involved with more hands on tasks, such as desktop builds. Key Skills: 1st line support experience Previous IT Service Desk experience (or similar) Strong Windows and Google skills Strong communication skills Supporting international internal users Full training and support offered as well as progression opportunities.
Oct 17, 2025
Contractor
Service Desk Analyst Peterborough - Hybrid after training is completed (4-6 weeks) 6-month contract (regularly extend) 37.5 hours per week - overtime available 15.18 per hour (Paid Weekly) Rotating shift: Morning 08.00 - 16.30 1 hr break Late Morning 10.30 - 19.00 1 hr break Weekend work is required on a rotational basis. Working as part of a project-based team, you will be responsible for resolving technical IT related issues at 1st and 2nd line level, along with getting involved with more hands on tasks, such as desktop builds. Key Skills: 1st line support experience Previous IT Service Desk experience (or similar) Strong Windows and Google skills Strong communication skills Supporting international internal users Full training and support offered as well as progression opportunities.
Adecco are please to be recruiting for a Service Desk Analyst for our client Southern Water in the Sussex area. This is initially a temporary role for 6 months. You will have experience working on an IT Service Desk, with excellent customer service skills, and you can adapt quickly in a fast-paced environment with conflicting priorities and always keep customer service at the forefront of everything they do. Working hours are Monday - Friday on a rotating weekly shift basis as follows: 7am - 3pm (week 1) 8am - 4pm (week 2) 9am - 5pm (week 3) Responsibilities to include: Working within a team of 8 Service Desk Analysts you will provide technical support to our userbase in a multitude of communication methods (telephone, email, self service portal and face-to-face - 70%). Managing request fulfilment, escalations, ad hoc jobs and project activities (30%) Although the role will remain varied, day to day activities will include: - Taking inbound IT support requests and logging on ServiceNow ticketing system - Aiming for 1st line fix where possible - Escalating any unfixable issues to 2nd and 3rd line support - Meeting internal clients at the desk side to assist with hardware and software issues with the aim to resolve at first line - Password resets using Active Directory (AD) - Assisting users with multi factor authentication issues - Assisting users when new technology is rolled out Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Oct 17, 2025
Seasonal
Adecco are please to be recruiting for a Service Desk Analyst for our client Southern Water in the Sussex area. This is initially a temporary role for 6 months. You will have experience working on an IT Service Desk, with excellent customer service skills, and you can adapt quickly in a fast-paced environment with conflicting priorities and always keep customer service at the forefront of everything they do. Working hours are Monday - Friday on a rotating weekly shift basis as follows: 7am - 3pm (week 1) 8am - 4pm (week 2) 9am - 5pm (week 3) Responsibilities to include: Working within a team of 8 Service Desk Analysts you will provide technical support to our userbase in a multitude of communication methods (telephone, email, self service portal and face-to-face - 70%). Managing request fulfilment, escalations, ad hoc jobs and project activities (30%) Although the role will remain varied, day to day activities will include: - Taking inbound IT support requests and logging on ServiceNow ticketing system - Aiming for 1st line fix where possible - Escalating any unfixable issues to 2nd and 3rd line support - Meeting internal clients at the desk side to assist with hardware and software issues with the aim to resolve at first line - Password resets using Active Directory (AD) - Assisting users with multi factor authentication issues - Assisting users when new technology is rolled out Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Our client seeks a 1st Line IT Support Analyst with prior experience as the initial point of contact for all technical customer support, to help enhance growth within the Construction Sector and other targeted industries. You will be pivotal in the monitoring of incoming incidents via the ITSM system, phone, email, and live chat software. The mission is to connect the disconnected, bridge the connectivity gap, and unlock the full potential of all those we support. As the market leader in the UK construction sector, our client provides advanced wireless connectivity, IOT solutions and professional services, enabling our customers to solve their most critical technology challenges, IOT technologies and Digital Transformation. They remain dedicated to connecting the disconnected, utilising enterprise-grade wireless technologies such as 5G FWA, LEO Sat, and 5G Private Cellular Networks, to name a few. About You As an ambitious and dynamic individual, you possess a proven record in 1st Line Support within a NOC environment. You have an ability to engage stakeholders at all levels and understand how the Service Desk function contributes to the overall customer experience. You have a passion for all things IT and a dedication toward world-class customer service. Key Responsibilities Ticket Investigation: Ensure sufficient information has been provided to support the effective resolution of tickets. Achievement of SLA's: Respond within agreed service levels. Customer Communication: Provide appropriate customer updates, in line with customer expectations and ticket QA procedure. Ticket Processing: Where level of ability is reached, tickets are escalated to continue investigation and remediation. User Account Processing: Creation, blocking, removal and alteration of user accounts and user access as part of the starter, leaver and role change process. Ticket Automation: Automated tickets are created at regular intervals and are completed as per the instructions provided. Ad Hoc On-Site Support: Attend customer sites or events to provide technical services, for which ample training will be provided. Services include installations, decommissions, triage, representation and learning. Desirable Qualifications and Experience Qualifications Vendor specific qualifications (Cradlepoint, Ruckus & others). Experience Proven hands-on experience within a Service Desk. Understanding of Network topology and troubleshooting. Benefits 25 days annual leave as standard, with options to get more time off. Enhanced Pension. Enhanced Maternity/Paternity Leave. Death in Service (4x salary). Unique benefits points scheme giving access to lucrative offerings. Modern and progressive office space. Free Parking. Caf , Gym and Restaurant on-site. Opportunity to work with a dynamic and innovative team. Chance to make a significant impact on the growth of a successful company. If you know someone suitable for this role, share the word and through our referral scheme receive up to 250! Click here for further details on our recommendation scheme. This is just one of the many roles we are working on at the Sammons Recruitment Group. Please visit our website (url removed) for full details on all Permanent, Temporary and Contract career opportunities we are actively seeking candidates for. Recruiting on the basis of Talent, we are committed to supporting and promoting diversity in the workplace and consider all applications. Any salary advertised is for search purposes only. If you have not heard from us within 7 days you will have not been successful on this occasion, however, we would welcome your application for alternative vacancies.
Oct 17, 2025
Full time
Our client seeks a 1st Line IT Support Analyst with prior experience as the initial point of contact for all technical customer support, to help enhance growth within the Construction Sector and other targeted industries. You will be pivotal in the monitoring of incoming incidents via the ITSM system, phone, email, and live chat software. The mission is to connect the disconnected, bridge the connectivity gap, and unlock the full potential of all those we support. As the market leader in the UK construction sector, our client provides advanced wireless connectivity, IOT solutions and professional services, enabling our customers to solve their most critical technology challenges, IOT technologies and Digital Transformation. They remain dedicated to connecting the disconnected, utilising enterprise-grade wireless technologies such as 5G FWA, LEO Sat, and 5G Private Cellular Networks, to name a few. About You As an ambitious and dynamic individual, you possess a proven record in 1st Line Support within a NOC environment. You have an ability to engage stakeholders at all levels and understand how the Service Desk function contributes to the overall customer experience. You have a passion for all things IT and a dedication toward world-class customer service. Key Responsibilities Ticket Investigation: Ensure sufficient information has been provided to support the effective resolution of tickets. Achievement of SLA's: Respond within agreed service levels. Customer Communication: Provide appropriate customer updates, in line with customer expectations and ticket QA procedure. Ticket Processing: Where level of ability is reached, tickets are escalated to continue investigation and remediation. User Account Processing: Creation, blocking, removal and alteration of user accounts and user access as part of the starter, leaver and role change process. Ticket Automation: Automated tickets are created at regular intervals and are completed as per the instructions provided. Ad Hoc On-Site Support: Attend customer sites or events to provide technical services, for which ample training will be provided. Services include installations, decommissions, triage, representation and learning. Desirable Qualifications and Experience Qualifications Vendor specific qualifications (Cradlepoint, Ruckus & others). Experience Proven hands-on experience within a Service Desk. Understanding of Network topology and troubleshooting. Benefits 25 days annual leave as standard, with options to get more time off. Enhanced Pension. Enhanced Maternity/Paternity Leave. Death in Service (4x salary). Unique benefits points scheme giving access to lucrative offerings. Modern and progressive office space. Free Parking. Caf , Gym and Restaurant on-site. Opportunity to work with a dynamic and innovative team. Chance to make a significant impact on the growth of a successful company. If you know someone suitable for this role, share the word and through our referral scheme receive up to 250! Click here for further details on our recommendation scheme. This is just one of the many roles we are working on at the Sammons Recruitment Group. Please visit our website (url removed) for full details on all Permanent, Temporary and Contract career opportunities we are actively seeking candidates for. Recruiting on the basis of Talent, we are committed to supporting and promoting diversity in the workplace and consider all applications. Any salary advertised is for search purposes only. If you have not heard from us within 7 days you will have not been successful on this occasion, however, we would welcome your application for alternative vacancies.
Why work for us? A career at Janus Henderson is more than a job, it's about investing in a brighter future together. Our Mission at Janus Henderson is to help clients define and achieve superior financial outcomes through differentiated insights, disciplined investments, and world-class service. We will do this by protecting and growing our core business, amplifying our strengths and diversifying where we have the right. Our Values are key to driving our success, and are at the heart of everything we do: Clients Come First - Always Execution Supersedes Intention Together We Win Diversity Improves Results Truth Builds Trust If our mission, values, and purpose align with your own, we would love to hear from you! Your opportunity The candidate will need significant experience with the primary focus of the role being on asset allocation research within the Multi-Asset team, working with colleagues to develop well-considered investment views for implementation by the portfolio managers There may be some additional responsibilities for further supporting the team's portfolio managers in a range of areas, particularly in communicating investment views to clients. The team manages an array of funds, model portfolio services and advisory accounts with varying risk tolerances and methods of implementation The candidate will need a strong interest in financial markets and economics, and have the flexibility to research a range of different asset classes within the team's frameworks The candidate should have the immediate ability to contribute effectively within a collegiate environment but with an ability to research independently and contribute to the improvement of investment frameworks The candidate will be required to conduct research into a range of asset classes, including equities, fixed income, currencies and commodities, considering both macroeconomic and market-based factors in line with the team's approach, and also to improve analytical frameworks used for making both tactical and strategic asset allocation decisions The candidate will be expected to generate investment views for potential implementation in client mandates in support of the portfolio managers, in areas such as regional equity tilts, credit rating preferences and currency hedging decisions Communication of investment views and the broader macroeconomic and market backdrop to internal stakeholders, clients and the press will also be a key component of the role. This will include producing and presenting research for the multi-asset team's weekly and monthly asset allocation research and markets update meetings The candidate will produce written content for communication to both clients and the press on market and economic topics and events, and produce performance and market commentaries for client reports across a range of mandates Provide additional support with both regular and ad hoc day-to-day tasks involved in the management of client mandates, such as generating performance reports and writing commentaries Carry out other duties as assigned What to expect when you join our firm Hybrid working and reasonable accommodations Generous Holiday policies Excellent Health and Wellbeing benefits including corporate membership to ClassPass Paid volunteer time to step away from your desk and into the community Support to grow through professional development courses, tuition/qualification reimbursement and more Maternal/paternal leave benefits and family services Complimentary subscription to Headspace - the mindfulness app All employee events including networking opportunities and social activities Lunch allowance for use within our subsidized onsite canteen Must have skills A deep interest in the markets and macroeconomic research process involving independent, autonomous analysis to arrive at relevant investment implications - please note this is not a portfolio management role A strong drive to push beyond the first level in trying to understand what is driving markets day-to-day - you will be expected to work with a reasonable degree of independence and to problem solve effectively Experience in constructing econometric models Experience in researching either equity markets or fixed income and currencies from a top-down, asset allocation perspective The flexibility to cover the whole breadth of asset classes (equities, fixed income, currencies & commodities) - the team operate as generalists, and each member is expected to provide challenge across the full spectrum of asset classes covered The ability to adapt to and develop the team's analysis frameworks An understanding of the key instruments through which multi-asset portfolios are implemented, such as funds, ETFs, individual equities, individual bonds, futures forwards, and other derivatives Experience in obtaining and manipulating market and economic data within complex spreadsheets Good communication skills - you will be expected to deliver frequent research output in a range of formats, including both presentations and written content Nice to have skills Experience of researching across all of equities, fixed income, currencies & commodities, covering both developed and emerging market regions Experience of working with portfolio managers Experience of using Bloomberg and LSEG products for retrieving and manipulating data Experience in the Python programming language Language skills - we have clients around the world that need to be communicated with Investment areas Has responsibility for contributing views for implementation in portfolios within the Multi-Asset and Solutions space. Supervisory responsibilities No Potential for growth Mentoring Leadership development programs Regular training Career development services Continuing education courses For those in scope of Knowledge & Competence (MiFID II) Knowledge of financial markets, financial markets function and the impact of economic figures and national/regional/global events on markets Understanding of issues relating to market abuse and anti-money laundering Annual attestation You will be expected to understand the regulatory obligations of the firm, and abide by the regulated entity requirements and JHI policies applicable for your role. At Janus Henderson Investors we're committed to an inclusive and supportive environment. We believe diversity improves results and we welcome applications from candidates from all backgrounds. Don't worry if you don't think you tick every box, we still want to hear from you! We understand everyone has different commitments and while we can't accommodate every flexible working request we're happy to be asked about work flexibility and our hybrid working environment. If you need any reasonable accommodations during our recruitment process, please get in touch and let us know at . Janus Henderson (including its subsidiaries) will not maintain existing or sponsor new industry registrations or licenses where not supported by an employee's job functions (as determined by Janus Henderson at its sole discretion). All applicants must be willing to comply with the provisions of Janus Henderson Investment Advisory Code of Ethics related to personal securities activities and other disclosure and certification requirements, including past political contributions and political activities. Applicants' past political contributions or activity may impact applicants' eligibility for this position. Janus Henderson is an equal opportunity /Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. All applications are subject to background checks.
Oct 17, 2025
Full time
Why work for us? A career at Janus Henderson is more than a job, it's about investing in a brighter future together. Our Mission at Janus Henderson is to help clients define and achieve superior financial outcomes through differentiated insights, disciplined investments, and world-class service. We will do this by protecting and growing our core business, amplifying our strengths and diversifying where we have the right. Our Values are key to driving our success, and are at the heart of everything we do: Clients Come First - Always Execution Supersedes Intention Together We Win Diversity Improves Results Truth Builds Trust If our mission, values, and purpose align with your own, we would love to hear from you! Your opportunity The candidate will need significant experience with the primary focus of the role being on asset allocation research within the Multi-Asset team, working with colleagues to develop well-considered investment views for implementation by the portfolio managers There may be some additional responsibilities for further supporting the team's portfolio managers in a range of areas, particularly in communicating investment views to clients. The team manages an array of funds, model portfolio services and advisory accounts with varying risk tolerances and methods of implementation The candidate will need a strong interest in financial markets and economics, and have the flexibility to research a range of different asset classes within the team's frameworks The candidate should have the immediate ability to contribute effectively within a collegiate environment but with an ability to research independently and contribute to the improvement of investment frameworks The candidate will be required to conduct research into a range of asset classes, including equities, fixed income, currencies and commodities, considering both macroeconomic and market-based factors in line with the team's approach, and also to improve analytical frameworks used for making both tactical and strategic asset allocation decisions The candidate will be expected to generate investment views for potential implementation in client mandates in support of the portfolio managers, in areas such as regional equity tilts, credit rating preferences and currency hedging decisions Communication of investment views and the broader macroeconomic and market backdrop to internal stakeholders, clients and the press will also be a key component of the role. This will include producing and presenting research for the multi-asset team's weekly and monthly asset allocation research and markets update meetings The candidate will produce written content for communication to both clients and the press on market and economic topics and events, and produce performance and market commentaries for client reports across a range of mandates Provide additional support with both regular and ad hoc day-to-day tasks involved in the management of client mandates, such as generating performance reports and writing commentaries Carry out other duties as assigned What to expect when you join our firm Hybrid working and reasonable accommodations Generous Holiday policies Excellent Health and Wellbeing benefits including corporate membership to ClassPass Paid volunteer time to step away from your desk and into the community Support to grow through professional development courses, tuition/qualification reimbursement and more Maternal/paternal leave benefits and family services Complimentary subscription to Headspace - the mindfulness app All employee events including networking opportunities and social activities Lunch allowance for use within our subsidized onsite canteen Must have skills A deep interest in the markets and macroeconomic research process involving independent, autonomous analysis to arrive at relevant investment implications - please note this is not a portfolio management role A strong drive to push beyond the first level in trying to understand what is driving markets day-to-day - you will be expected to work with a reasonable degree of independence and to problem solve effectively Experience in constructing econometric models Experience in researching either equity markets or fixed income and currencies from a top-down, asset allocation perspective The flexibility to cover the whole breadth of asset classes (equities, fixed income, currencies & commodities) - the team operate as generalists, and each member is expected to provide challenge across the full spectrum of asset classes covered The ability to adapt to and develop the team's analysis frameworks An understanding of the key instruments through which multi-asset portfolios are implemented, such as funds, ETFs, individual equities, individual bonds, futures forwards, and other derivatives Experience in obtaining and manipulating market and economic data within complex spreadsheets Good communication skills - you will be expected to deliver frequent research output in a range of formats, including both presentations and written content Nice to have skills Experience of researching across all of equities, fixed income, currencies & commodities, covering both developed and emerging market regions Experience of working with portfolio managers Experience of using Bloomberg and LSEG products for retrieving and manipulating data Experience in the Python programming language Language skills - we have clients around the world that need to be communicated with Investment areas Has responsibility for contributing views for implementation in portfolios within the Multi-Asset and Solutions space. Supervisory responsibilities No Potential for growth Mentoring Leadership development programs Regular training Career development services Continuing education courses For those in scope of Knowledge & Competence (MiFID II) Knowledge of financial markets, financial markets function and the impact of economic figures and national/regional/global events on markets Understanding of issues relating to market abuse and anti-money laundering Annual attestation You will be expected to understand the regulatory obligations of the firm, and abide by the regulated entity requirements and JHI policies applicable for your role. At Janus Henderson Investors we're committed to an inclusive and supportive environment. We believe diversity improves results and we welcome applications from candidates from all backgrounds. Don't worry if you don't think you tick every box, we still want to hear from you! We understand everyone has different commitments and while we can't accommodate every flexible working request we're happy to be asked about work flexibility and our hybrid working environment. If you need any reasonable accommodations during our recruitment process, please get in touch and let us know at . Janus Henderson (including its subsidiaries) will not maintain existing or sponsor new industry registrations or licenses where not supported by an employee's job functions (as determined by Janus Henderson at its sole discretion). All applicants must be willing to comply with the provisions of Janus Henderson Investment Advisory Code of Ethics related to personal securities activities and other disclosure and certification requirements, including past political contributions and political activities. Applicants' past political contributions or activity may impact applicants' eligibility for this position. Janus Henderson is an equal opportunity /Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. All applications are subject to background checks.
Senior Operational Due Diligence Analyst page is loaded Senior Operational Due Diligence Analystlocations: Londontime type: Full timeposted on: Posted Todayjob requisition id: R-03679# Business Unit:Compliance, Risk and Internal Audit# Job Description: Role Summary Every day, we seek to improve financial security for people. Joining our team means you will be a part of a passionate and supportive team that believes what we do matters to our clients and investors. The Operational Due Diligence Senior Analyst will identify and assess operational risk factors at prospective and currently funded traditional and alternative (hedge fund, private equity, private real estate, infrastructure) investment managers through the performance of operational due diligence reviews. The responsibilities of the individual in this position include: Evaluating business, compliance, and operational risks associated with traditional and alternative investment managers relative to the scope of the Global Manager Operational Due Diligence (GMODD) program requirements by conducting desktop and/or on-site reviews of investment managers globally. Conducting/Leading due diligence reviews focusing on several areas including, but not limited to: organizational structure, regulatory compliance, legal entity risks, fund structure risks, allocation policy, valuation policy, cash and collateral management, trading infrastructure, asset monitoring, information technology, background checks, and third-party service providers (e.g., administrator, prime broker, custodian, auditor). Obtaining and analysing investment manager documentation including offering memorandums, fund formation documents, deal documents, financial statements, regulatory filings, due diligence questionnaires, policies and procedures. Identifying key areas of operational risk and confirming that the manager has completed associated remediation actions and/or implemented appropriate mitigating controls. Preparing written reports for internal and external distribution, documenting the due diligence performed, findings and recommendations to support conclusions. Communicating summary conclusions to internally interested parties and conducting follow-up with investment managers on any recommendations or risk findings, as needed. Maintaining and tracking remediation/action plans with managers; escalating material issues to Investment, Legal, Compliance, and Operational Risk and presenting at the appropriate governance forums. Ensuring records management/data systems are maintained and up to date. Proactively identifying and supporting efforts/projects to evolve the team's practice in operational due diligence. Contributing to client deliverables including ODD sections of due diligence reports, RFPs/RFIs and responses to client operational questionnaires; supporting client meetings as subject-matter expert. Staying current with industry best practices and key events across applicable areas (e.g., regulatory, technology/systems, trading). The successful candidate will have extensive demonstrable skills and experiences including the following: Bachelor's Degree in a relevant field (or equivalent experience / qualification) required; MBA or CFA preferred. Significant experience in Business Analyst, Operations, Internal Audit or Compliance role within financial services, including Operational Due Diligence experience. Knowledge of private equity/real estate/hedge fund strategies and trading, valuation and industry best practices is preferred. Experience in private markets operational due diligence (ODD), along with strong understanding of the regulatory framework in the UK. Ability to articulate concerns/issues effectively to internal and external senior investment management professionals and compliance professionals. Demonstrated initiative to work independently and engage, undirected, in execution of responsibilities. Strong attention to detail; ability to consume and triangulate information and data from multiple sources and reconcile conflicts. Ability to support ongoing reviews and lead ad hoc projects while meeting deadlines; ability to multi task and prioritize multiple projects efficiently. Excellent communication skills (oral and written) required. Excellent interpersonal skills integrating tact and diplomacy required. Ability to professionally represent the firm required. Strong collaboration and team skills. Proficient in Microsoft Office; project management and coding skills are preferred. Practical familiarity with generative AI tools (e.g., large language models) for document review and workflow efficiency is preferred. Familiarity with various global regulatory and compliance regimes, rules, and regulations preferred. Familiarity with investment best practices across operations, accounting, technology, and compliance preferred. Willingness and ability for domestic and international travel. (<15%)
Oct 16, 2025
Full time
Senior Operational Due Diligence Analyst page is loaded Senior Operational Due Diligence Analystlocations: Londontime type: Full timeposted on: Posted Todayjob requisition id: R-03679# Business Unit:Compliance, Risk and Internal Audit# Job Description: Role Summary Every day, we seek to improve financial security for people. Joining our team means you will be a part of a passionate and supportive team that believes what we do matters to our clients and investors. The Operational Due Diligence Senior Analyst will identify and assess operational risk factors at prospective and currently funded traditional and alternative (hedge fund, private equity, private real estate, infrastructure) investment managers through the performance of operational due diligence reviews. The responsibilities of the individual in this position include: Evaluating business, compliance, and operational risks associated with traditional and alternative investment managers relative to the scope of the Global Manager Operational Due Diligence (GMODD) program requirements by conducting desktop and/or on-site reviews of investment managers globally. Conducting/Leading due diligence reviews focusing on several areas including, but not limited to: organizational structure, regulatory compliance, legal entity risks, fund structure risks, allocation policy, valuation policy, cash and collateral management, trading infrastructure, asset monitoring, information technology, background checks, and third-party service providers (e.g., administrator, prime broker, custodian, auditor). Obtaining and analysing investment manager documentation including offering memorandums, fund formation documents, deal documents, financial statements, regulatory filings, due diligence questionnaires, policies and procedures. Identifying key areas of operational risk and confirming that the manager has completed associated remediation actions and/or implemented appropriate mitigating controls. Preparing written reports for internal and external distribution, documenting the due diligence performed, findings and recommendations to support conclusions. Communicating summary conclusions to internally interested parties and conducting follow-up with investment managers on any recommendations or risk findings, as needed. Maintaining and tracking remediation/action plans with managers; escalating material issues to Investment, Legal, Compliance, and Operational Risk and presenting at the appropriate governance forums. Ensuring records management/data systems are maintained and up to date. Proactively identifying and supporting efforts/projects to evolve the team's practice in operational due diligence. Contributing to client deliverables including ODD sections of due diligence reports, RFPs/RFIs and responses to client operational questionnaires; supporting client meetings as subject-matter expert. Staying current with industry best practices and key events across applicable areas (e.g., regulatory, technology/systems, trading). The successful candidate will have extensive demonstrable skills and experiences including the following: Bachelor's Degree in a relevant field (or equivalent experience / qualification) required; MBA or CFA preferred. Significant experience in Business Analyst, Operations, Internal Audit or Compliance role within financial services, including Operational Due Diligence experience. Knowledge of private equity/real estate/hedge fund strategies and trading, valuation and industry best practices is preferred. Experience in private markets operational due diligence (ODD), along with strong understanding of the regulatory framework in the UK. Ability to articulate concerns/issues effectively to internal and external senior investment management professionals and compliance professionals. Demonstrated initiative to work independently and engage, undirected, in execution of responsibilities. Strong attention to detail; ability to consume and triangulate information and data from multiple sources and reconcile conflicts. Ability to support ongoing reviews and lead ad hoc projects while meeting deadlines; ability to multi task and prioritize multiple projects efficiently. Excellent communication skills (oral and written) required. Excellent interpersonal skills integrating tact and diplomacy required. Ability to professionally represent the firm required. Strong collaboration and team skills. Proficient in Microsoft Office; project management and coding skills are preferred. Practical familiarity with generative AI tools (e.g., large language models) for document review and workflow efficiency is preferred. Familiarity with various global regulatory and compliance regimes, rules, and regulations preferred. Familiarity with investment best practices across operations, accounting, technology, and compliance preferred. Willingness and ability for domestic and international travel. (<15%)
Adecco are please to be recruiting for a Service Desk Analyst for our client Southern Water in the Sussex area. This is initially a temporary role for 6 months. You will have experience working on an IT Service Desk, with excellent customer service skills, and you can adapt quickly in a fast-paced environment with conflicting priorities and always keep customer service at the forefront of everything they do. Working hours are Monday - Friday on a rotating weekly shift basis as follows: 7am - 3pm (week 1) 8am - 4pm (week 2) 9am - 5pm (week 3) Responsibilities to include: Working within a team of 8 Service Desk Analysts you will provide technical support to our userbase in a multitude of communication methods (telephone, email, self service portal and face-to-face - 70%). Managing request fulfilment, escalations, ad hoc jobs and project activities (30%) Although the role will remain varied, day to day activities will include: - Taking inbound IT support requests and logging on ServiceNow ticketing system - Aiming for 1st line fix where possible - Escalating any unfixable issues to 2nd and 3rd line support - Meeting internal clients at the desk side to assist with hardware and software issues with the aim to resolve at first line - Password resets using Active Directory (AD) - Assisting users with multi factor authentication issues - Assisting users when new technology is rolled out Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Oct 16, 2025
Seasonal
Adecco are please to be recruiting for a Service Desk Analyst for our client Southern Water in the Sussex area. This is initially a temporary role for 6 months. You will have experience working on an IT Service Desk, with excellent customer service skills, and you can adapt quickly in a fast-paced environment with conflicting priorities and always keep customer service at the forefront of everything they do. Working hours are Monday - Friday on a rotating weekly shift basis as follows: 7am - 3pm (week 1) 8am - 4pm (week 2) 9am - 5pm (week 3) Responsibilities to include: Working within a team of 8 Service Desk Analysts you will provide technical support to our userbase in a multitude of communication methods (telephone, email, self service portal and face-to-face - 70%). Managing request fulfilment, escalations, ad hoc jobs and project activities (30%) Although the role will remain varied, day to day activities will include: - Taking inbound IT support requests and logging on ServiceNow ticketing system - Aiming for 1st line fix where possible - Escalating any unfixable issues to 2nd and 3rd line support - Meeting internal clients at the desk side to assist with hardware and software issues with the aim to resolve at first line - Password resets using Active Directory (AD) - Assisting users with multi factor authentication issues - Assisting users when new technology is rolled out Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
