Residential and Commercial Property Solicitor 2+ PQE, Gloucestershire, up to £40,000 - £45,000 (DOE). An excellent opportunity for an experienced solicitor to handle commercial and residential property work and join a well-regarded small firm with a long-standing reputation. To apply or to register your interest, please contact Tatiana on and quote Job Ref: 2036 OVERVIEW A role for a Solicitor with 2+ years PQE to join a well-established small firm Handle a mixed caseload of residential and commercial property matters, including sales, purchases, leases, remortgages, transfers of equity, and commercial acquisitions/disposals Manage files from start to finish, providing clients with practical advice and ensuring deadlines and compliance requirements are met Take ownership of matters, liaising directly with clients, agents, lenders, and other professionals Work closely with a supportive admin and paralegal team, while maintaining autonomy over caseloads Ideal for a proactive solicitor comfortable managing a busy workload and delivering high-quality service under pressure Join a friendly, collaborative office environment with a strong local reputation Opportunity to develop expertise across both residential and commercial property, with potential for career progression HOW TO APPLY Contact Tatiana Sivakova at eNL on or email with your CV, or simply call for a confidential discussion. eNL will never share your CV with a third party without your express permission. As part of our candidate care process, we aim to respond to all applications in 7 days. If you have not been contacted within this timescale, your application has been unsuccessful on this occasion. Please note our advertisements use PQE/salary levels purely as a guide. At eNL we value diversity and inclusion. We want to attract people at all levels and encourage applications from all suitably qualified candidates whatever your ethnicity, religion, age, physical or mental disability, sexual orientation, gender identity or any characteristics protected by law in the jurisdictions in which we operate.
Dec 15, 2025
Full time
Residential and Commercial Property Solicitor 2+ PQE, Gloucestershire, up to £40,000 - £45,000 (DOE). An excellent opportunity for an experienced solicitor to handle commercial and residential property work and join a well-regarded small firm with a long-standing reputation. To apply or to register your interest, please contact Tatiana on and quote Job Ref: 2036 OVERVIEW A role for a Solicitor with 2+ years PQE to join a well-established small firm Handle a mixed caseload of residential and commercial property matters, including sales, purchases, leases, remortgages, transfers of equity, and commercial acquisitions/disposals Manage files from start to finish, providing clients with practical advice and ensuring deadlines and compliance requirements are met Take ownership of matters, liaising directly with clients, agents, lenders, and other professionals Work closely with a supportive admin and paralegal team, while maintaining autonomy over caseloads Ideal for a proactive solicitor comfortable managing a busy workload and delivering high-quality service under pressure Join a friendly, collaborative office environment with a strong local reputation Opportunity to develop expertise across both residential and commercial property, with potential for career progression HOW TO APPLY Contact Tatiana Sivakova at eNL on or email with your CV, or simply call for a confidential discussion. eNL will never share your CV with a third party without your express permission. As part of our candidate care process, we aim to respond to all applications in 7 days. If you have not been contacted within this timescale, your application has been unsuccessful on this occasion. Please note our advertisements use PQE/salary levels purely as a guide. At eNL we value diversity and inclusion. We want to attract people at all levels and encourage applications from all suitably qualified candidates whatever your ethnicity, religion, age, physical or mental disability, sexual orientation, gender identity or any characteristics protected by law in the jurisdictions in which we operate.
Sales Support & Case Progression Executive Salary: £30,000£35,000 Location: Hybrid (minimum 3 days per week in office) About the role We are a growing, family-run financial services business specialising in life insurance, critical illness cover, and income protection. This is a non-advisory, FCA-regulated administrative role click apply for full job details
Dec 15, 2025
Full time
Sales Support & Case Progression Executive Salary: £30,000£35,000 Location: Hybrid (minimum 3 days per week in office) About the role We are a growing, family-run financial services business specialising in life insurance, critical illness cover, and income protection. This is a non-advisory, FCA-regulated administrative role click apply for full job details
Are you a Finance Assistant or have you worked in an office based role for at least 2 years and looking for a part time role? Are you eager to learn with a keen eye for detail? If so, we want to hear from you. (Although relevant accounts experience would prove advantageous, it is not essential as comprehensive training will be provided). Job Type: Part Time, Permanent 22.5 to 30 hours per week, Mon to Friday Salary: Competitive Salary of £25,000 - £28,000 (FTE) dependant on experience Location: Bromyard, Herefordshire HR7. Benefits: Company bonus scheme, long service scheme, up to 10 paid medical appointment per year, confidential Employee Assistance Programme (EAP) including perks and discounts, enhanced leave such as compassionate leave & jury service, Company pension scheme, secure free onsite parking, free staff WIFI, free refreshments at breaks, staff discounts on gifts we manufacture, workers committee representation, access to a trained Mental Health First Aider, Company events, casual dress and more. Annual holiday entitlement is 30 days including bank holidays (additional in line with long service scheme). An annual factory shutdown at Christmas accounts for 3-4 days of annual holiday entitlement. About The Company: A leading & innovative British trade manufacturer of a wide range of corporate & promotional merchandise & beautiful gifts. They design, manufacture, print & finish all of the products they sell on site, with many unique products made from sustainable materials. Based in rural Herefordshire they employ 60 people at their factory in a team that has won many industry awards for their products and services. Sustainability is at the core of what they do, they are Charter Members of the trade association (the BPMA) with ISO9001 Quality & ISO14001 Environmental certification. They are also Sedex (Supplier Ethical Data Exchange) registered, members of Made in Britain, corporate supporters of The Woodland Trust & Herefordshire Wildlife Trust. They are also partnered with Ecologi & charitable supporters of The Hope Centre in Bromyard. The company believes in & prides itself in rewarding honesty, hard work, efficiency & creativity. They are open and inclusive. Different points of view are not only welcomed but encouraged & celebrated. Job Overview To assist the Company Accountant in day-to-day finance and accounts administration tasks. Whilst previous accounts experience is desirable, it is not essential. Full training will be provided. The most important qualities we are looking for are a positive attitude, strong aptitude for learning, enthusiasm for developing within the role, and the ability to support the Company Accountant effectively. Main Duties and Responsibilities Process invoices Manage finance inboxes and supplier queries Dealing with customers queries on invoices via email & telephone. Processing credit card payments. Checking supplier statements to SAGE. Regular updating of information to both SAGE & our bespoke CRM. Answering the phone & transferring calls where relevant. Other general administration duties as required to support the accounts/sales departments. Data entry. Person Specification The Finance Assistant should be: Enthusiastic, motivated, and eager to learn. Naturally good with numbers and able to demonstrate excellent attention to detail. Calm and confident with an excellent telephone manner, comfortable dealing with both internal colleagues and external customers. Trustworthy, reliable, and discreet when handling confidential information. Well organised, with the ability to manage priorities and maintain accuracy under pressure. Experience, Skills and Knowledge Essential: Excellent communication skills at all levels. At least 2 years in an office-based role. Strong interpersonal skills and ability to work effectively as part of a team. High level of accuracy and attention to detail. Strong time-management skills and ability to meet deadlines. Very good IT and computer skills, particularly with spreadsheets. Ability to prioritise workload and complete accurate data entry. Desirable (but not essential training will be provided): Proficiency in Microsoft Excel. Familiarity with Sage accounting software. Some prior bookkeeping or finance-related experience. Qualifications Essential: Minimum GCSE (or equivalent) in Mathematics and English at grade 4/C or above. Desirable (but not essential training can be provided): AAT Level 2 Certificate in Accounting or equivalent. Certificate in Bookkeeping. Payroll experience. Additional requirements Desirable: Driving license due to location If you feel that you have the relative skills/attributes to fulfil this role then please apply now for immediate consideration. The employer fully supports Equality in Employment. All employment is decided based on qualifications, merit and business need. JBRP1_UKTJ
Dec 15, 2025
Full time
Are you a Finance Assistant or have you worked in an office based role for at least 2 years and looking for a part time role? Are you eager to learn with a keen eye for detail? If so, we want to hear from you. (Although relevant accounts experience would prove advantageous, it is not essential as comprehensive training will be provided). Job Type: Part Time, Permanent 22.5 to 30 hours per week, Mon to Friday Salary: Competitive Salary of £25,000 - £28,000 (FTE) dependant on experience Location: Bromyard, Herefordshire HR7. Benefits: Company bonus scheme, long service scheme, up to 10 paid medical appointment per year, confidential Employee Assistance Programme (EAP) including perks and discounts, enhanced leave such as compassionate leave & jury service, Company pension scheme, secure free onsite parking, free staff WIFI, free refreshments at breaks, staff discounts on gifts we manufacture, workers committee representation, access to a trained Mental Health First Aider, Company events, casual dress and more. Annual holiday entitlement is 30 days including bank holidays (additional in line with long service scheme). An annual factory shutdown at Christmas accounts for 3-4 days of annual holiday entitlement. About The Company: A leading & innovative British trade manufacturer of a wide range of corporate & promotional merchandise & beautiful gifts. They design, manufacture, print & finish all of the products they sell on site, with many unique products made from sustainable materials. Based in rural Herefordshire they employ 60 people at their factory in a team that has won many industry awards for their products and services. Sustainability is at the core of what they do, they are Charter Members of the trade association (the BPMA) with ISO9001 Quality & ISO14001 Environmental certification. They are also Sedex (Supplier Ethical Data Exchange) registered, members of Made in Britain, corporate supporters of The Woodland Trust & Herefordshire Wildlife Trust. They are also partnered with Ecologi & charitable supporters of The Hope Centre in Bromyard. The company believes in & prides itself in rewarding honesty, hard work, efficiency & creativity. They are open and inclusive. Different points of view are not only welcomed but encouraged & celebrated. Job Overview To assist the Company Accountant in day-to-day finance and accounts administration tasks. Whilst previous accounts experience is desirable, it is not essential. Full training will be provided. The most important qualities we are looking for are a positive attitude, strong aptitude for learning, enthusiasm for developing within the role, and the ability to support the Company Accountant effectively. Main Duties and Responsibilities Process invoices Manage finance inboxes and supplier queries Dealing with customers queries on invoices via email & telephone. Processing credit card payments. Checking supplier statements to SAGE. Regular updating of information to both SAGE & our bespoke CRM. Answering the phone & transferring calls where relevant. Other general administration duties as required to support the accounts/sales departments. Data entry. Person Specification The Finance Assistant should be: Enthusiastic, motivated, and eager to learn. Naturally good with numbers and able to demonstrate excellent attention to detail. Calm and confident with an excellent telephone manner, comfortable dealing with both internal colleagues and external customers. Trustworthy, reliable, and discreet when handling confidential information. Well organised, with the ability to manage priorities and maintain accuracy under pressure. Experience, Skills and Knowledge Essential: Excellent communication skills at all levels. At least 2 years in an office-based role. Strong interpersonal skills and ability to work effectively as part of a team. High level of accuracy and attention to detail. Strong time-management skills and ability to meet deadlines. Very good IT and computer skills, particularly with spreadsheets. Ability to prioritise workload and complete accurate data entry. Desirable (but not essential training will be provided): Proficiency in Microsoft Excel. Familiarity with Sage accounting software. Some prior bookkeeping or finance-related experience. Qualifications Essential: Minimum GCSE (or equivalent) in Mathematics and English at grade 4/C or above. Desirable (but not essential training can be provided): AAT Level 2 Certificate in Accounting or equivalent. Certificate in Bookkeeping. Payroll experience. Additional requirements Desirable: Driving license due to location If you feel that you have the relative skills/attributes to fulfil this role then please apply now for immediate consideration. The employer fully supports Equality in Employment. All employment is decided based on qualifications, merit and business need. JBRP1_UKTJ
for more information.Head of Global Commercial Steering page is loaded Head of Global Commercial Steeringlocations: Wokingtime type: Full timeposted on: Posted 2 Days Agojob requisition id: The Dennemeyer Group offers high-quality services to corporations and institutions for the protection and management of Intellectual Property (IP) rights. Dennemeyer has over 60 years of experience, serves around 8000 customers from more than 20 offices worldwide and manages nearly three million IP rights. Dennemeyer can help customers with even the most complex IP Portfolios through a full-spectrum offering which includes IP-related legal services, IP strategy consulting, comprehensive IP management software, IP maintenance services and cutting-edge patent search and analysis tools. As part of our ambitious growth plans, Dennemeyer is currently recruiting a Head of Global Commercial Steering to be based in the London (Woking) office. Your tasks : Support the global commercial team in steering all commercial activities (Business Development, Customer Success Management, Inside Sales and Sales Development Reps) Business ownership of the global CRM (Salesforce) including governance, data stewardship and identification and implementation of business requirements Able to contribute to the growth and go-to-market strategy Strengthen the alignment between Regional Sales, Operations, Marketing and Support Functions Initiate and execute projects for process optimization and improvement of efficiency and effectiveness across the global commercial team Implementation of "Sales Enablement" initiatives in coordination with marketing, operations and sales on a global level Provide and maintain pricing structures and contract guidelines Your Profile: Bachelor's or Master's degree in any business related field Ideally 10+ years of experience in sales and leadership Experience in Sales Operations, especially with Salesforce (or similar CRM) Knowledge of the IP market is considered as an asset Excellent communication skills, analytical and conceptual thinking Fluent in English, any other language is considered an assetBenefits: Competitive salary and bonus Ongoing training from inhouse experts International working environment Dennemeyer is an Equal Opportunity Employer. Dennemeyer does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. The Dennemeyer Group offers high-quality services for the protection and management of Intellectual Property rights and is committed to being the first-choice partner for customers globally. With more than 55 years of experience in the industry and 20+ offices worldwide, Dennemeyer manages nearly three million IP rights of around 8,000 customers. Organizations with even the largest, most diverse IP portfolios turn to the Dennemeyer Group for reliable protection, administration and management of their most valuable assets. In addition to a full spectrum of IP-related legal services, Dennemeyer offers IP strategy consulting, comprehensive IP management software, IP maintenance services and cutting-edge patent search and analysis tools.
Dec 15, 2025
Full time
for more information.Head of Global Commercial Steering page is loaded Head of Global Commercial Steeringlocations: Wokingtime type: Full timeposted on: Posted 2 Days Agojob requisition id: The Dennemeyer Group offers high-quality services to corporations and institutions for the protection and management of Intellectual Property (IP) rights. Dennemeyer has over 60 years of experience, serves around 8000 customers from more than 20 offices worldwide and manages nearly three million IP rights. Dennemeyer can help customers with even the most complex IP Portfolios through a full-spectrum offering which includes IP-related legal services, IP strategy consulting, comprehensive IP management software, IP maintenance services and cutting-edge patent search and analysis tools. As part of our ambitious growth plans, Dennemeyer is currently recruiting a Head of Global Commercial Steering to be based in the London (Woking) office. Your tasks : Support the global commercial team in steering all commercial activities (Business Development, Customer Success Management, Inside Sales and Sales Development Reps) Business ownership of the global CRM (Salesforce) including governance, data stewardship and identification and implementation of business requirements Able to contribute to the growth and go-to-market strategy Strengthen the alignment between Regional Sales, Operations, Marketing and Support Functions Initiate and execute projects for process optimization and improvement of efficiency and effectiveness across the global commercial team Implementation of "Sales Enablement" initiatives in coordination with marketing, operations and sales on a global level Provide and maintain pricing structures and contract guidelines Your Profile: Bachelor's or Master's degree in any business related field Ideally 10+ years of experience in sales and leadership Experience in Sales Operations, especially with Salesforce (or similar CRM) Knowledge of the IP market is considered as an asset Excellent communication skills, analytical and conceptual thinking Fluent in English, any other language is considered an assetBenefits: Competitive salary and bonus Ongoing training from inhouse experts International working environment Dennemeyer is an Equal Opportunity Employer. Dennemeyer does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. The Dennemeyer Group offers high-quality services for the protection and management of Intellectual Property rights and is committed to being the first-choice partner for customers globally. With more than 55 years of experience in the industry and 20+ offices worldwide, Dennemeyer manages nearly three million IP rights of around 8,000 customers. Organizations with even the largest, most diverse IP portfolios turn to the Dennemeyer Group for reliable protection, administration and management of their most valuable assets. In addition to a full spectrum of IP-related legal services, Dennemeyer offers IP strategy consulting, comprehensive IP management software, IP maintenance services and cutting-edge patent search and analysis tools.
Vehicle Technician Location:Cardiff Salary:£28,000 to£36,000 basic depending on qualifications and experience, £40,000 OTE (uncapped). Working Hours:Monday to Friday 8:30am - 5pm, 1 in 3 Saturdays on rota 8am - 12pm. This is a fantastic opportunity for a Vehicle Technician to join our clients workshop in Cardiff. The successful candidate will be responsible for diagnosing, repairing, and maintaining a variety of vehicles. This is a fantastic opportunity to work in a main dealership. This is fantastic opportunity to join a family run company that pride themselves on creating a warm welcoming environment! This position requires a strong understanding of automotive systems and the ability to use diagnostic tools and software to identify and resolve complex problems. The ideal candidate will have a passion for cars and a commitment to delivering high-quality work. Fantastic quarterly and yearly bonuses. Company benefits: 31 days holiday per year Benefits platform with employee support programme Discounted rates of vehicle parts and servicing Opportunities for training and career progression Contributory pensions scheme Life insurance of 3 x salary Vehicle Technician responsibilities: Diagnose and repair vehicle problems, including engine, transmission, brake, suspension, and electrical issues Perform routine maintenance tasks, such as oil changes, tire rotations, and brake inspections Use diagnostic tools and software to identify and resolve complex issues Keep accurate records of all work performed and parts used Communicate with customers about vehicle issues and repair recommendations Maintain a clean and organised work area Keep up to date with the latest automotive technology and repair techniques Vehicle Technician requirements: We are ideally looking for applicants to have Level 3 Light Vehicle Maintenance We will consider Level 2 qualified applciants but in thise case you must have at least five years of experience Applicants must have a full UK driving license We offer a competitive salary, benefits package, and opportunities for growth and advancement. If you are a skilled and dedicated vehicle technician who is passionate about vehicles and committed to delivering high-quality work, please submit your resume for consideration. All applications will be treated with the utmost confidentiality. Consultant - Daniel Ford - Octane Recruitment VTMDL Octane reference:28746 Octane Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries. We are recruiting across the UK for Vehicle Technician, Vehicle Mechanic, Commercial Vehicle Technician, Diagnostic Technician, Senior Technician, Master Technician, Mobile Vehicle Technician, PDI Technician, Prep Technician, MOT Tester, Fast Fit Technician, LCV Technician, Light Commercial Technician, HGV Technician, Bus Technician, LGV Technician, HGV Engineer, HGV Mechanic, HGV Fitter. Octane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments. JBRP1_UKTJ
Dec 15, 2025
Full time
Vehicle Technician Location:Cardiff Salary:£28,000 to£36,000 basic depending on qualifications and experience, £40,000 OTE (uncapped). Working Hours:Monday to Friday 8:30am - 5pm, 1 in 3 Saturdays on rota 8am - 12pm. This is a fantastic opportunity for a Vehicle Technician to join our clients workshop in Cardiff. The successful candidate will be responsible for diagnosing, repairing, and maintaining a variety of vehicles. This is a fantastic opportunity to work in a main dealership. This is fantastic opportunity to join a family run company that pride themselves on creating a warm welcoming environment! This position requires a strong understanding of automotive systems and the ability to use diagnostic tools and software to identify and resolve complex problems. The ideal candidate will have a passion for cars and a commitment to delivering high-quality work. Fantastic quarterly and yearly bonuses. Company benefits: 31 days holiday per year Benefits platform with employee support programme Discounted rates of vehicle parts and servicing Opportunities for training and career progression Contributory pensions scheme Life insurance of 3 x salary Vehicle Technician responsibilities: Diagnose and repair vehicle problems, including engine, transmission, brake, suspension, and electrical issues Perform routine maintenance tasks, such as oil changes, tire rotations, and brake inspections Use diagnostic tools and software to identify and resolve complex issues Keep accurate records of all work performed and parts used Communicate with customers about vehicle issues and repair recommendations Maintain a clean and organised work area Keep up to date with the latest automotive technology and repair techniques Vehicle Technician requirements: We are ideally looking for applicants to have Level 3 Light Vehicle Maintenance We will consider Level 2 qualified applciants but in thise case you must have at least five years of experience Applicants must have a full UK driving license We offer a competitive salary, benefits package, and opportunities for growth and advancement. If you are a skilled and dedicated vehicle technician who is passionate about vehicles and committed to delivering high-quality work, please submit your resume for consideration. All applications will be treated with the utmost confidentiality. Consultant - Daniel Ford - Octane Recruitment VTMDL Octane reference:28746 Octane Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries. We are recruiting across the UK for Vehicle Technician, Vehicle Mechanic, Commercial Vehicle Technician, Diagnostic Technician, Senior Technician, Master Technician, Mobile Vehicle Technician, PDI Technician, Prep Technician, MOT Tester, Fast Fit Technician, LCV Technician, Light Commercial Technician, HGV Technician, Bus Technician, LGV Technician, HGV Engineer, HGV Mechanic, HGV Fitter. Octane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments. JBRP1_UKTJ
You can find out more about this in ourSenior Manager - Client Service Management page is loaded Senior Manager - Client Service Managementlocations: Chelmsfordtime type: Full timeposted on: Posted Todayjob requisition id: JR-The Apex Group was established in Bermuda in 2003 and is now one of the world's largest fund administration and middle office solutions providers.Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion.That's why, at Apex Group, we will do more than simply 'empower' you. We will work to supercharge your unique skills and experience.Take the lead and we'll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.For our business, for clients, and for youRole Purpose:Central to our Organization, SRM's are the link between the operations teams and the Sponsors, working with differentpeople in the organisation to ensure that Sponsors are satisfied with all our services.You will have to develop a deep understanding of the Sponsor's strategy, goals and future demands, being responsiblefor maintaining existing Sponsor book and ensuring that the revenues of the Sponsor's portfolio grow, both in volumeand in profitability.You will achieve this by ensuring a high standard of service delivery and identifying growth opportunities. This functionprovides a focus point, both internally and externally, for the services of the firm to a certain number of its Sponsors. Thisposition is directly responsible for the Sponsor satisfaction for those relationships and is also responsible for the timelyand accurate delivery of information. This position is acting as the first escalation point for any service queries of therelevant Sponsors.The role is based in London/Chelmsford and you will work closely with the internal business areas in all locations.Experience in the operations of investment management would be useful. To co-ordinate all activities and retention of our Sponsors. Manage relationships through a 'net' perspective ensuring profitable growth opportunities. Wide ranging engagement with colleagues in all FundRock locations. Key Role Deliverables: Work with the business areas to develop tailored solutions to ensure operational activity can be as efficient as possible without compromising service quality while maintaining a low risk profile. Continuously broaden our connectivity across the Sponsor base to ensure we are viewed as a partner integral to their business model. Constantly explore and develop FundRock upsell/cross sell opportunities. Obtain detailed understanding of 's business model/products/strategy/operational requirements/Key Challenges/Competitors. Ensure that adequate legal agreements are in place to cover services and risks. Act as a first escalation point for issues for any service query for their Sponsor relationships and their related third parties, ensure prompt follow-up escalation where required. Ensure a high quality, efficient and timely professional service and that at least monthly Service Review Calls /Meetings are held with each Sponsor relationship and their relevant administrator where required. Manage SLA breaches, conflict, communications to the Sponsor ensuring matters are resolved rapidly Onboarding - work alongside onboarding / sales to establish new client setup Project manage new initiatives or client remediation plans / changes being rolled out Ensure Sponsor happiness ratings are accurate and match the views of the Sponsor Assist in the resolution of complex matters adding value to our Sponsors Build and maintain account plans for each Sponsor relationship assigned to you. Facilitate review meetings. Work closely with Operations / Compliance / Risk and other day to day functions to deliver the contracted range of services within agreed service levels. Create a RAG status for each Sponsor and produce /enforce remedial action plans for any relationships at risk. Build and maintain trusting and valuable relationships across the firm to maximise efficient deliveries and resolution of issues. Ensure a timely preparation of operational and review packs liaising with internal departments where required. Act as the first point of contact for the Sponsor. Ensure the circulation of all action points arising from review meetings and the follow up in a timely manner. Develop-improve dashboards where necessary in order to improve efficiency and coordination, monitoring and assuring client satisfaction. Hands on engagement in issue resolution as part of the escalation process beyond the day to day. Responsible for communicating relationship issues to Senior Management teams across FundRock and leading our response to the. Provides feedback on product functionality and future trends to business heads. Issue MI and KPI information in a timely manner. Issue various daily, weekly and monthly reporting in a timely manner. Experience: The following skills & experience are relevant to the roleEntry Level Ideally has previous experience or knowledge of a UK ACD Knowledge of UK UCITS market and Regulations Knowledge of UK Fund Accounting, Transfer Agency, Depositary and Custody desirable. Knowledge of broader financial markets and products Previous experience of within CSM, RM or Sponsor Service preferred Able to build and develop strong relationships (internal/external)Experienced Level Ability to tailor services and to grow relationships with different cultural backgrounds Ability to prepare and deliver fund industry related presentations Networking skills Ability to follow / agree project plans and to deliver projects on time Proven track record in respect of Organic / New business growth Other Significant Role Requirements: Listed below are any further key factors which have a bearing on being able to perform the role effectively Excellent communicator Excellent Sponsor Management and presentations skills Experience in writing Account plans / Remedial Action plans and Project plans Sponsor Take-on and Transitions are delivered to plan, within budget and to timetable. Scope of Role: Ability to independently manage Sponsor relationships / Sponsor projects. Technical Knowledge: Proven technical knowledge of UK UCITS, NURS and Investment Trusts People Management Able to work with different operational areas, industry groups and cultures Collaborating with internal teams to address Sponsor's needs. Sponsor / Market facing roleDisclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners. About Apex Group We are dedicated to driving positive change in financial services while fuelling the growth and ambitions of asset managers, allocators, financial institutions, and family offices. Established in Bermuda in 2003, the Group has continually disrupted the asset serving industry through our investment in innovation and talent. Today, we set the pace in asset servicing and stand out for our unique single-source solution and unified cross asset-class platform which supports the entire value chain, harnesses leading innovative technology, and benefits from cross-jurisdictional expertise delivered by
Dec 15, 2025
Full time
You can find out more about this in ourSenior Manager - Client Service Management page is loaded Senior Manager - Client Service Managementlocations: Chelmsfordtime type: Full timeposted on: Posted Todayjob requisition id: JR-The Apex Group was established in Bermuda in 2003 and is now one of the world's largest fund administration and middle office solutions providers.Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion.That's why, at Apex Group, we will do more than simply 'empower' you. We will work to supercharge your unique skills and experience.Take the lead and we'll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.For our business, for clients, and for youRole Purpose:Central to our Organization, SRM's are the link between the operations teams and the Sponsors, working with differentpeople in the organisation to ensure that Sponsors are satisfied with all our services.You will have to develop a deep understanding of the Sponsor's strategy, goals and future demands, being responsiblefor maintaining existing Sponsor book and ensuring that the revenues of the Sponsor's portfolio grow, both in volumeand in profitability.You will achieve this by ensuring a high standard of service delivery and identifying growth opportunities. This functionprovides a focus point, both internally and externally, for the services of the firm to a certain number of its Sponsors. Thisposition is directly responsible for the Sponsor satisfaction for those relationships and is also responsible for the timelyand accurate delivery of information. This position is acting as the first escalation point for any service queries of therelevant Sponsors.The role is based in London/Chelmsford and you will work closely with the internal business areas in all locations.Experience in the operations of investment management would be useful. To co-ordinate all activities and retention of our Sponsors. Manage relationships through a 'net' perspective ensuring profitable growth opportunities. Wide ranging engagement with colleagues in all FundRock locations. Key Role Deliverables: Work with the business areas to develop tailored solutions to ensure operational activity can be as efficient as possible without compromising service quality while maintaining a low risk profile. Continuously broaden our connectivity across the Sponsor base to ensure we are viewed as a partner integral to their business model. Constantly explore and develop FundRock upsell/cross sell opportunities. Obtain detailed understanding of 's business model/products/strategy/operational requirements/Key Challenges/Competitors. Ensure that adequate legal agreements are in place to cover services and risks. Act as a first escalation point for issues for any service query for their Sponsor relationships and their related third parties, ensure prompt follow-up escalation where required. Ensure a high quality, efficient and timely professional service and that at least monthly Service Review Calls /Meetings are held with each Sponsor relationship and their relevant administrator where required. Manage SLA breaches, conflict, communications to the Sponsor ensuring matters are resolved rapidly Onboarding - work alongside onboarding / sales to establish new client setup Project manage new initiatives or client remediation plans / changes being rolled out Ensure Sponsor happiness ratings are accurate and match the views of the Sponsor Assist in the resolution of complex matters adding value to our Sponsors Build and maintain account plans for each Sponsor relationship assigned to you. Facilitate review meetings. Work closely with Operations / Compliance / Risk and other day to day functions to deliver the contracted range of services within agreed service levels. Create a RAG status for each Sponsor and produce /enforce remedial action plans for any relationships at risk. Build and maintain trusting and valuable relationships across the firm to maximise efficient deliveries and resolution of issues. Ensure a timely preparation of operational and review packs liaising with internal departments where required. Act as the first point of contact for the Sponsor. Ensure the circulation of all action points arising from review meetings and the follow up in a timely manner. Develop-improve dashboards where necessary in order to improve efficiency and coordination, monitoring and assuring client satisfaction. Hands on engagement in issue resolution as part of the escalation process beyond the day to day. Responsible for communicating relationship issues to Senior Management teams across FundRock and leading our response to the. Provides feedback on product functionality and future trends to business heads. Issue MI and KPI information in a timely manner. Issue various daily, weekly and monthly reporting in a timely manner. Experience: The following skills & experience are relevant to the roleEntry Level Ideally has previous experience or knowledge of a UK ACD Knowledge of UK UCITS market and Regulations Knowledge of UK Fund Accounting, Transfer Agency, Depositary and Custody desirable. Knowledge of broader financial markets and products Previous experience of within CSM, RM or Sponsor Service preferred Able to build and develop strong relationships (internal/external)Experienced Level Ability to tailor services and to grow relationships with different cultural backgrounds Ability to prepare and deliver fund industry related presentations Networking skills Ability to follow / agree project plans and to deliver projects on time Proven track record in respect of Organic / New business growth Other Significant Role Requirements: Listed below are any further key factors which have a bearing on being able to perform the role effectively Excellent communicator Excellent Sponsor Management and presentations skills Experience in writing Account plans / Remedial Action plans and Project plans Sponsor Take-on and Transitions are delivered to plan, within budget and to timetable. Scope of Role: Ability to independently manage Sponsor relationships / Sponsor projects. Technical Knowledge: Proven technical knowledge of UK UCITS, NURS and Investment Trusts People Management Able to work with different operational areas, industry groups and cultures Collaborating with internal teams to address Sponsor's needs. Sponsor / Market facing roleDisclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners. About Apex Group We are dedicated to driving positive change in financial services while fuelling the growth and ambitions of asset managers, allocators, financial institutions, and family offices. Established in Bermuda in 2003, the Group has continually disrupted the asset serving industry through our investment in innovation and talent. Today, we set the pace in asset servicing and stand out for our unique single-source solution and unified cross asset-class platform which supports the entire value chain, harnesses leading innovative technology, and benefits from cross-jurisdictional expertise delivered by
HEAD OF PROPERTY SERVICES - PART-TIME Salary: £34,200, equivalent to a full-time salary of £57,000 Reporting to: Chief Executive Three days per week: 9 a.m.- 17.30 p.m., Tuesday, Wednesday, Thursday. Hybrid, flexible working, with each Wednesday in the Farringdon office; distant working throughout August Pension: 6% employers' contribution Annual Leave pro rata: 20.5 days p.a. incl. bank holidays, rising to 21.5 days p.a. plus 3 additional days' holiday p.a. for all staff, between Christmas and New Year. A 2.5-day working arrangement may also be considered. The Ethical Property Foundation is the leading property advice charity for the UK voluntary sector. We are seeking a new Head of Property Services to build up our affordable consultancy and support our advice and education services. This is a fascinating role for a dynamic commercial property professional with an appreciation of the property needs and experience of the voluntary sector. We are looking for a surveyor with a proven track record in revenue generation and new business development, who can work with a small team of dedicated professionals. ABOUT THE ETHICAL PROPERTY FOUNDATION The Ethical Property Foundation ("EPF") is unique: the UK's only dedicated property advice charity for the voluntary sector. (Registered Charity number in England & Wales) Incorporated in 2003, we have supported thousands of voluntary organisations to manage their premises successfully whether rented or owned. Since 2015, we have been the lead referral partner to the Charity Commission for land & property advice and preferred supplier to the Lloyds Bank Foundation.Our mission is to equip voluntary organisations with the knowledge and confidence to make the most of the property they occupy and manage, for the benefit of their services and beneficiaries, without crises or compliance failures. We are a small, dynamic, and enterprising not-for-profit. Our services comprise free, independent property guidance and support; affordable consultancy; plus online property education. Our combined expertise and unique perspective mean we are much in demand from policymakers, and sector thought leaders. Funding comes from philanthropic donations, grants, corporate partnerships and earned income from affordable consultancy. In 2023, we launched the voluntary sector's first interactive online Weston Property Manual for which we were finalists in two major voluntary sector awards. In 2024 we celebrated the 21st Anniversary of our incorporation. We employ four part-time employees: the CEO, Head of Property Services, Operations Manager, and Administrator - 2.45FTE, supported by a further nine self-employed Associates and Volunteers of whom eight are chartered surveyors. In addition, we run an expert Register of fifteen property professionals, primarily commercial property solicitors, who provide advice on a pro-bono and discounted fee basis. For more information, please visit our website: . JOB DESCRIPTION The Head of Property Advisory is the lead member of the Property Advice Team comprising Associate Property Advisors. The team is supported by The Foundation's Register of Property Professionals. The Property Advice Team provides advice, consultancy and educational services. This service is delivered by providing on-line information, free helpdesk guidance, training events and consultancy projects to assist organisations in making informed property decisions. The Head of Property Services will have the following key areas of activity and responsibility: 1. Developing the Affordable Consultancy The Head of Property Services leads on all aspects of building our affordable consultancy and delivers sales income in line with agreed targets. This will include: • Identifying potential clients and proactively seeking opportunities to bid for work. • Responding to enquiries from potential clients, conducting initial meetings to ascertain support required and putting together carefully priced proposals tailored to client needs. • Developing and maintaining relationships with key partners, including Lloyds Bank Foundation. • Tracking of enquiries and work in progress with support from the Operations Manager; ensuring accurate records are maintained and providing information and reports to the CEO and Trustees for invoicing and fundraising purposes. • Developing new products for the charity sector, making the EPF relevant and providing new and growing income streams. • Ensuring EPF communication channels appropriately promote our services. 2. Management of Property Advice Team The Head of Property Services directly line-manages the Associates in delivery of the Affordable Consultancy: • Developing and maintaining appropriate processes and templates for development and delivery of work. Disseminating as necessary and ensuring processes followed by team members. • Oversight of all support, advice and training provided by the team to ensure consistent high levels of content quality and customer care are maintained. • Oversight of the free Property Advice Service, co-ordinating with the Property Advisors running the service and responding to enquires who may require affordable consultancy services. • Ensuring consultancy projects are allocated to team members with appropriate knowledge, experiences and availability. • Developing excellent working relationships with members of our Register of Property Professionals to introduce charities for effective support. • Delivering excellent customer care by coordinating the Foundation's support to charities until their project is resolved. • Supporting the team to ensure property materials for training and online guidance are accurate and appropriate. Additional duties may include: • Representing the Foundation and presenting at external events. • Working proactively to ensure that the Property Advice Team remains up to date with property and charity sector knowledge. • Develop a broad knowledge of complementary organisations and services that can provide support to enquirers to the Property Advice Service, or opportunities for partnership working or collaboration with the Foundation. • The Foundation requires all employees to work with due regard for the Foundation's ethos and policies including health and safety, equality and the environment. All our team must have DBS clearance. Person Specification Essential Knowledge and Experience: • educated to degree level or with equivalent academic or employment experience • qualified surveyor or equivalent professional qualification • recent significant commercial property experience • proven success in business development and pitching to new clients • experience of providing advice, including by phone/email • experience of communicating to the lay person • experience of project managing a range of stand-alone projects • a proven track record in the delivery of high-quality outputs Skills • excellent written and spoken communication skills • computer literate: proficient with Microsoft Word, Excel, PowerPoint, Outlook, internet and e-mail Personal Attributes Appetite for sharing knowledge & making a difference within society • commitment to social and environmental issues • organised and efficient • accurate with good attention to detail • self-motivated and outgoing • excellent time management skills, flexibility and ability to handle a varied workload • commercial acumen • ability and appetite to learn new skills and knowledge • able to work calmly under pressure • able to work proactively with limited supervision in a small team Desirable Knowledge and Experience: • knowledge and understanding of, and empathy with, the charity sector through paid or voluntary experience • knowledge or experience of property from a charity perspective • experience of working as a consultant • interest in, and appreciation of, ethical considerations relating to property • experience of working in a small team Application procedure Deadline: 12 noon 8th January 2026 Interviews in person at our Cowcross offices Wed. 21st January 2026 For an informal phone discussion prior regarding the post, email our Chief Executive, Antonia Swinson on
Dec 15, 2025
Full time
HEAD OF PROPERTY SERVICES - PART-TIME Salary: £34,200, equivalent to a full-time salary of £57,000 Reporting to: Chief Executive Three days per week: 9 a.m.- 17.30 p.m., Tuesday, Wednesday, Thursday. Hybrid, flexible working, with each Wednesday in the Farringdon office; distant working throughout August Pension: 6% employers' contribution Annual Leave pro rata: 20.5 days p.a. incl. bank holidays, rising to 21.5 days p.a. plus 3 additional days' holiday p.a. for all staff, between Christmas and New Year. A 2.5-day working arrangement may also be considered. The Ethical Property Foundation is the leading property advice charity for the UK voluntary sector. We are seeking a new Head of Property Services to build up our affordable consultancy and support our advice and education services. This is a fascinating role for a dynamic commercial property professional with an appreciation of the property needs and experience of the voluntary sector. We are looking for a surveyor with a proven track record in revenue generation and new business development, who can work with a small team of dedicated professionals. ABOUT THE ETHICAL PROPERTY FOUNDATION The Ethical Property Foundation ("EPF") is unique: the UK's only dedicated property advice charity for the voluntary sector. (Registered Charity number in England & Wales) Incorporated in 2003, we have supported thousands of voluntary organisations to manage their premises successfully whether rented or owned. Since 2015, we have been the lead referral partner to the Charity Commission for land & property advice and preferred supplier to the Lloyds Bank Foundation.Our mission is to equip voluntary organisations with the knowledge and confidence to make the most of the property they occupy and manage, for the benefit of their services and beneficiaries, without crises or compliance failures. We are a small, dynamic, and enterprising not-for-profit. Our services comprise free, independent property guidance and support; affordable consultancy; plus online property education. Our combined expertise and unique perspective mean we are much in demand from policymakers, and sector thought leaders. Funding comes from philanthropic donations, grants, corporate partnerships and earned income from affordable consultancy. In 2023, we launched the voluntary sector's first interactive online Weston Property Manual for which we were finalists in two major voluntary sector awards. In 2024 we celebrated the 21st Anniversary of our incorporation. We employ four part-time employees: the CEO, Head of Property Services, Operations Manager, and Administrator - 2.45FTE, supported by a further nine self-employed Associates and Volunteers of whom eight are chartered surveyors. In addition, we run an expert Register of fifteen property professionals, primarily commercial property solicitors, who provide advice on a pro-bono and discounted fee basis. For more information, please visit our website: . JOB DESCRIPTION The Head of Property Advisory is the lead member of the Property Advice Team comprising Associate Property Advisors. The team is supported by The Foundation's Register of Property Professionals. The Property Advice Team provides advice, consultancy and educational services. This service is delivered by providing on-line information, free helpdesk guidance, training events and consultancy projects to assist organisations in making informed property decisions. The Head of Property Services will have the following key areas of activity and responsibility: 1. Developing the Affordable Consultancy The Head of Property Services leads on all aspects of building our affordable consultancy and delivers sales income in line with agreed targets. This will include: • Identifying potential clients and proactively seeking opportunities to bid for work. • Responding to enquiries from potential clients, conducting initial meetings to ascertain support required and putting together carefully priced proposals tailored to client needs. • Developing and maintaining relationships with key partners, including Lloyds Bank Foundation. • Tracking of enquiries and work in progress with support from the Operations Manager; ensuring accurate records are maintained and providing information and reports to the CEO and Trustees for invoicing and fundraising purposes. • Developing new products for the charity sector, making the EPF relevant and providing new and growing income streams. • Ensuring EPF communication channels appropriately promote our services. 2. Management of Property Advice Team The Head of Property Services directly line-manages the Associates in delivery of the Affordable Consultancy: • Developing and maintaining appropriate processes and templates for development and delivery of work. Disseminating as necessary and ensuring processes followed by team members. • Oversight of all support, advice and training provided by the team to ensure consistent high levels of content quality and customer care are maintained. • Oversight of the free Property Advice Service, co-ordinating with the Property Advisors running the service and responding to enquires who may require affordable consultancy services. • Ensuring consultancy projects are allocated to team members with appropriate knowledge, experiences and availability. • Developing excellent working relationships with members of our Register of Property Professionals to introduce charities for effective support. • Delivering excellent customer care by coordinating the Foundation's support to charities until their project is resolved. • Supporting the team to ensure property materials for training and online guidance are accurate and appropriate. Additional duties may include: • Representing the Foundation and presenting at external events. • Working proactively to ensure that the Property Advice Team remains up to date with property and charity sector knowledge. • Develop a broad knowledge of complementary organisations and services that can provide support to enquirers to the Property Advice Service, or opportunities for partnership working or collaboration with the Foundation. • The Foundation requires all employees to work with due regard for the Foundation's ethos and policies including health and safety, equality and the environment. All our team must have DBS clearance. Person Specification Essential Knowledge and Experience: • educated to degree level or with equivalent academic or employment experience • qualified surveyor or equivalent professional qualification • recent significant commercial property experience • proven success in business development and pitching to new clients • experience of providing advice, including by phone/email • experience of communicating to the lay person • experience of project managing a range of stand-alone projects • a proven track record in the delivery of high-quality outputs Skills • excellent written and spoken communication skills • computer literate: proficient with Microsoft Word, Excel, PowerPoint, Outlook, internet and e-mail Personal Attributes Appetite for sharing knowledge & making a difference within society • commitment to social and environmental issues • organised and efficient • accurate with good attention to detail • self-motivated and outgoing • excellent time management skills, flexibility and ability to handle a varied workload • commercial acumen • ability and appetite to learn new skills and knowledge • able to work calmly under pressure • able to work proactively with limited supervision in a small team Desirable Knowledge and Experience: • knowledge and understanding of, and empathy with, the charity sector through paid or voluntary experience • knowledge or experience of property from a charity perspective • experience of working as a consultant • interest in, and appreciation of, ethical considerations relating to property • experience of working in a small team Application procedure Deadline: 12 noon 8th January 2026 Interviews in person at our Cowcross offices Wed. 21st January 2026 For an informal phone discussion prior regarding the post, email our Chief Executive, Antonia Swinson on
Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Dec 15, 2025
Full time
Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Dec 15, 2025
Full time
Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
FRENCH SELECTION (FS) Sales and Customer Service Supervisor (with German) Location: Corby Salary: up to £28,000 per annum plus bonus Option available for Full-Time or Part-Time role Ref: 8208GC To apply using our preferred format, please visit French Selection website, go to the vacancies page, search job reference: 8208GC The company: A family-owned manufacturer in the health and beauty sector with a strong focus on sustainability. Main duties: To manage day-to-day sales and customer service operations. The role: - To provide excellent customer service and administrative support - To manage the sales process from initial enquiry through to final delivery - To process orders through the system and communicate order status with the customer - To liaise with the logistics team to ensure smooth operations - To generate and follow up on leads to expand and grow the partner network and affiliate program - To develop relationships with new partners and onboard the account appropriately - To attend exhibitions, events and trade shows when necessary The candidate: - Experience in a Sales and Customer Service role - Essential - Fluent in German to high business standard (written and spoken) - Beneficial - Excellent communication skills - Motivated, Proactive and Dynamic personality - IT Literate and confident with Microsoft Office The salary: up to £28,000 per annum French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese and Arabic. JBRP1_UKTJ
Dec 15, 2025
Full time
FRENCH SELECTION (FS) Sales and Customer Service Supervisor (with German) Location: Corby Salary: up to £28,000 per annum plus bonus Option available for Full-Time or Part-Time role Ref: 8208GC To apply using our preferred format, please visit French Selection website, go to the vacancies page, search job reference: 8208GC The company: A family-owned manufacturer in the health and beauty sector with a strong focus on sustainability. Main duties: To manage day-to-day sales and customer service operations. The role: - To provide excellent customer service and administrative support - To manage the sales process from initial enquiry through to final delivery - To process orders through the system and communicate order status with the customer - To liaise with the logistics team to ensure smooth operations - To generate and follow up on leads to expand and grow the partner network and affiliate program - To develop relationships with new partners and onboard the account appropriately - To attend exhibitions, events and trade shows when necessary The candidate: - Experience in a Sales and Customer Service role - Essential - Fluent in German to high business standard (written and spoken) - Beneficial - Excellent communication skills - Motivated, Proactive and Dynamic personality - IT Literate and confident with Microsoft Office The salary: up to £28,000 per annum French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese and Arabic. JBRP1_UKTJ
Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Dec 15, 2025
Full time
Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
The Opportunity: As a French Assurance Vie Associate, you will help support the team and its ambitious goals. You will coordinate with internal departments, prepare onboarding paperwork, help create sales deliverables, build new processes, and much more. By becoming a part of the new FIL brokerage team, you will expand your knowledge in both finance and this market and be an essential part of a growing business. You will report to your Team Leader who will aid in your job training and ongoing professional development. The Day-to-Day: Support FIL wealth engineers and investment counsellors with operational requests (portfolio recommendations, system updates, documentation) to ensure outstanding service to prospects and clients Ensure we have appropriate documentation from clients to begin their relationship with FIL by partnering with internal departments and requesting necessary documents Partner with the insurance company to complete administrative and operational requests for clients Perform ad-hoc projects and brainstorm process improvements to support a growing department Your Qualifications: A university degree or equivalent combination of education and experience Native French language proficiency and proficiency in English Recruitment process will be in English You are engaging and can connect with a wide array of audiences by phone and email Commitment to maintain quality of work while sticking to a timeline You meet challenges head-on. You learn from your setbacks and work towards improvement Eager to work in an autonomous environment to support client needs Why Fisher Investments Europe: The global Fisher organisation distinguishes itself by putting clients first, providing unmatched service, and taking a personalised approach to investing. You can feel confident knowing that we align with our clients' best interests by using a simple and transparent fee structure and recognised European custodians. It's the people that make the Fisher purpose possible, and to help our employees meet their long-term goals, we offer an array of benefits, including: 100% paid premiums for our top-tier supplemental medical, dental and annual health screening plans for employees and their qualified dependents 28 days annual leave, with the ability to purchase up to 3 additional days per year, plus up to 8 paid holidays Enhanced maternity pay package with 16 weeks' top up to full base pay for eligible employees $10,000 fertility, hormonal health and family-forming benefit A retirement pension plan, featuring a 9% company contribution of base pay with an additional company match of up to 5% of base pay on personal contributions Gym subsidy of up to £50 per month Employee Assistance Program and other emotional wellbeing services A collaborative working environment that practises ongoing training, educational support and employee appreciation events This is an in-office role. Based on your role, tenure, and performance eligibility you may have the opportunity to participate in our hybrid work from home program. This program is subject to change. Employees residing outside of the US will be eligible for the $10,000 equivalent in their local currency. FISHER INVESTMENTS EUROPE IS AN EQUAL OPPORTUNITY EMPLOYER
Dec 15, 2025
Full time
The Opportunity: As a French Assurance Vie Associate, you will help support the team and its ambitious goals. You will coordinate with internal departments, prepare onboarding paperwork, help create sales deliverables, build new processes, and much more. By becoming a part of the new FIL brokerage team, you will expand your knowledge in both finance and this market and be an essential part of a growing business. You will report to your Team Leader who will aid in your job training and ongoing professional development. The Day-to-Day: Support FIL wealth engineers and investment counsellors with operational requests (portfolio recommendations, system updates, documentation) to ensure outstanding service to prospects and clients Ensure we have appropriate documentation from clients to begin their relationship with FIL by partnering with internal departments and requesting necessary documents Partner with the insurance company to complete administrative and operational requests for clients Perform ad-hoc projects and brainstorm process improvements to support a growing department Your Qualifications: A university degree or equivalent combination of education and experience Native French language proficiency and proficiency in English Recruitment process will be in English You are engaging and can connect with a wide array of audiences by phone and email Commitment to maintain quality of work while sticking to a timeline You meet challenges head-on. You learn from your setbacks and work towards improvement Eager to work in an autonomous environment to support client needs Why Fisher Investments Europe: The global Fisher organisation distinguishes itself by putting clients first, providing unmatched service, and taking a personalised approach to investing. You can feel confident knowing that we align with our clients' best interests by using a simple and transparent fee structure and recognised European custodians. It's the people that make the Fisher purpose possible, and to help our employees meet their long-term goals, we offer an array of benefits, including: 100% paid premiums for our top-tier supplemental medical, dental and annual health screening plans for employees and their qualified dependents 28 days annual leave, with the ability to purchase up to 3 additional days per year, plus up to 8 paid holidays Enhanced maternity pay package with 16 weeks' top up to full base pay for eligible employees $10,000 fertility, hormonal health and family-forming benefit A retirement pension plan, featuring a 9% company contribution of base pay with an additional company match of up to 5% of base pay on personal contributions Gym subsidy of up to £50 per month Employee Assistance Program and other emotional wellbeing services A collaborative working environment that practises ongoing training, educational support and employee appreciation events This is an in-office role. Based on your role, tenure, and performance eligibility you may have the opportunity to participate in our hybrid work from home program. This program is subject to change. Employees residing outside of the US will be eligible for the $10,000 equivalent in their local currency. FISHER INVESTMENTS EUROPE IS AN EQUAL OPPORTUNITY EMPLOYER
Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Dec 15, 2025
Full time
Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Closing date: 29-12-2025 Funeral Plan Arranger £23,369 per annum (£13.01 per hour) plus benefits Full time 37.5 hours per week, Monday to Friday 9am-5pm Mobile role covering Chichester, Worthing and the surrounding West Sussex area You'll need a full UK driver's licence and access to a vehicle for this job . At Co-op Funeralcare, we take pride in helping families say the perfect goodbye to loved ones. As a Funeral Plan Arranger, you'll be the first point of contact for funeral plans, delivering outstanding client experience and helping clients and colleagues with any funeral plan enquiries and sales. In this role no two days will look the same: you'll manage your own calendar to meet clients across your region, follow up on enquiries and build relationships in your local community. What you'll do Provide clients with expert guidance on funeral plans, helping them to understand their options and plan their perfect service, in line with guidelines and regulations. Manage your own diary, making and receiving calls with clients or arranging face -to-face visits, as well as follow up on any enquiries you've received. Keep accurate records in line with policies and regulations, making sure all client documentation is managed safely, with discretion, and in a timely manner. Work closely with the branch teams, providing guidance and support on funeral plans enquiries, as well as support with any admin work when required. This role would suit people who have A full UK driving licence and access to a vehicle. Ideally worked in sales, customer service, financial services and other client facing roles where you've supported a client in purchasing the correct product to serve their needs. This experience would be advantageous, but not required. Excellent communication skills, with the ability to build meaningful relationships with clients, colleagues, and the local community. A keen eye for detail and accuracy, to make sure regulatory policies and processes are always adhered to. Excellent admin and organisational skills, with the ability to work on your own and manage your diary, as well as travel to client meetings and support the branch teams when necessary. High levels of empathy, discretion, and care; with strong listening skills and the ability to carefully follow and understand client's needs in a time of vulnerability. A passion for delivering great service and providing good outcomes for clients. Why Co-op? You'll get a fantastic benefits package including: 30% off Co-op branded products and 10% off other brands in our food stores all year-round as well as discounts on other Co-op products and services. 23 days holidays (pro rata, rising with service). a pension with up to 10% employer contributions. access to our Employee Assistance Programme which offers confidential advice and support on anything you're struggling with, 24 hours a day. access to virtual GP and free eye tests. endless career development opportunities including apprenticeships. friendly, supportive team and the knowledge that you make a huge difference to your community. access to Wagestream - a money management app that gives you access to a percentage of your pay as you earn it. At Co-op, we're owned by our members. And because we're owned by you, we can do right by you. As one of the world's largest co-operatives, owned by millions of members, community is at the heart of what we do. Since our Co-op was founded in 1844, we've had a clear social purpose, and everything we do as a business helps to build a fairer world for our members, customers, colleagues, and communities. Building an inclusive work environment We're actively building diverse teams and we welcome applications from everyone. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job. We'll ask whether you'd like to be considered under the Disability Confident scheme when you apply. If we invite you to take part in the recruitment process for any of our jobs, we'll ask you if you need any reasonable adjustments to enable you to participate. You can find out more about our recruitment process at jobs.coop.co.uk/apply-process. You can find out more about the Disability Confident scheme at Disability Confident Scheme - Co-op Colleagues and more about our commitments to diversity and inclusion at Diversity and Inclusion If you're successful in your application, we'll perform some background checks as part of our pre-employment screening process. These will include a DBS (disclosure and barring service) and adverse media checks, and an occupational health questionnaire (to ensure you are fit to perform the role). We'll also check your social media activity on platforms like Facebook, Twitter and Instagram. In this role you'll work under FCA regulation - we'll provide you with all the training you need to become a 'certified colleague'. To make sure you're eligible to advise clients on 'pre-need' funeral plans as a 'certified colleague', we'll perform FCA (Financial Conduct Authority) and financial integrity checks. These aim to identify financial sanctions such as CCJs (county court judgements) or bankruptcy. Your credit score will not be checked as part of this process. Any offer of employment made will be conditional upon the completion of pre-employment screening checks.
Dec 15, 2025
Full time
Closing date: 29-12-2025 Funeral Plan Arranger £23,369 per annum (£13.01 per hour) plus benefits Full time 37.5 hours per week, Monday to Friday 9am-5pm Mobile role covering Chichester, Worthing and the surrounding West Sussex area You'll need a full UK driver's licence and access to a vehicle for this job . At Co-op Funeralcare, we take pride in helping families say the perfect goodbye to loved ones. As a Funeral Plan Arranger, you'll be the first point of contact for funeral plans, delivering outstanding client experience and helping clients and colleagues with any funeral plan enquiries and sales. In this role no two days will look the same: you'll manage your own calendar to meet clients across your region, follow up on enquiries and build relationships in your local community. What you'll do Provide clients with expert guidance on funeral plans, helping them to understand their options and plan their perfect service, in line with guidelines and regulations. Manage your own diary, making and receiving calls with clients or arranging face -to-face visits, as well as follow up on any enquiries you've received. Keep accurate records in line with policies and regulations, making sure all client documentation is managed safely, with discretion, and in a timely manner. Work closely with the branch teams, providing guidance and support on funeral plans enquiries, as well as support with any admin work when required. This role would suit people who have A full UK driving licence and access to a vehicle. Ideally worked in sales, customer service, financial services and other client facing roles where you've supported a client in purchasing the correct product to serve their needs. This experience would be advantageous, but not required. Excellent communication skills, with the ability to build meaningful relationships with clients, colleagues, and the local community. A keen eye for detail and accuracy, to make sure regulatory policies and processes are always adhered to. Excellent admin and organisational skills, with the ability to work on your own and manage your diary, as well as travel to client meetings and support the branch teams when necessary. High levels of empathy, discretion, and care; with strong listening skills and the ability to carefully follow and understand client's needs in a time of vulnerability. A passion for delivering great service and providing good outcomes for clients. Why Co-op? You'll get a fantastic benefits package including: 30% off Co-op branded products and 10% off other brands in our food stores all year-round as well as discounts on other Co-op products and services. 23 days holidays (pro rata, rising with service). a pension with up to 10% employer contributions. access to our Employee Assistance Programme which offers confidential advice and support on anything you're struggling with, 24 hours a day. access to virtual GP and free eye tests. endless career development opportunities including apprenticeships. friendly, supportive team and the knowledge that you make a huge difference to your community. access to Wagestream - a money management app that gives you access to a percentage of your pay as you earn it. At Co-op, we're owned by our members. And because we're owned by you, we can do right by you. As one of the world's largest co-operatives, owned by millions of members, community is at the heart of what we do. Since our Co-op was founded in 1844, we've had a clear social purpose, and everything we do as a business helps to build a fairer world for our members, customers, colleagues, and communities. Building an inclusive work environment We're actively building diverse teams and we welcome applications from everyone. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job. We'll ask whether you'd like to be considered under the Disability Confident scheme when you apply. If we invite you to take part in the recruitment process for any of our jobs, we'll ask you if you need any reasonable adjustments to enable you to participate. You can find out more about our recruitment process at jobs.coop.co.uk/apply-process. You can find out more about the Disability Confident scheme at Disability Confident Scheme - Co-op Colleagues and more about our commitments to diversity and inclusion at Diversity and Inclusion If you're successful in your application, we'll perform some background checks as part of our pre-employment screening process. These will include a DBS (disclosure and barring service) and adverse media checks, and an occupational health questionnaire (to ensure you are fit to perform the role). We'll also check your social media activity on platforms like Facebook, Twitter and Instagram. In this role you'll work under FCA regulation - we'll provide you with all the training you need to become a 'certified colleague'. To make sure you're eligible to advise clients on 'pre-need' funeral plans as a 'certified colleague', we'll perform FCA (Financial Conduct Authority) and financial integrity checks. These aim to identify financial sanctions such as CCJs (county court judgements) or bankruptcy. Your credit score will not be checked as part of this process. Any offer of employment made will be conditional upon the completion of pre-employment screening checks.
Ernest Gordon Recruitment
Leicester, Leicestershire
Account Manager (Energy / Utilities) £32,000 - £38,000 (OTE £75,000) + Uncapped Commission + 33 Days Holiday + Private Healthcare + Bonus Scheme + Progression Leicester Are you a Sales professional with a background in the energy or utilities sector looking for an exciting new opportunity to join an industry leading company where you'll receive excellent progression opportunities to develop your career? On offer is the chance to become a fundamental asset to the company. You will take the strategic lead in winning and growing corporate business, playing a key role in business development through identifying new clients and managing an existing portfolio. To support a period of sustained growth, they are looking for a commercially driven, consultative professional who can identify opportunities, close deals, and build long-term client relationships. This company have been providing expert consultancy services to sole traders and large nationwide corporations for the past decade. They hold a broad portfolio of energy suppliers and advise clients on which supplier best suits their business needs and sustainability targets. This role would suit a sales professional with experience within the energy or renewables sector looking for an exciting new opportunity to join a company that'll continually invest in you and your career The Role: Drive new business acquisition through outreach, cold calls, networking, and leveraging industry knowledge Grow a portfolio of key clients with a focus on retention and upselling opportunities Lead strategic client discussions, offering expert advice on energy solutions and utility services Collaborate with admin support to ensure seamless client onboarding The Person: Full driving license Sales background within the Energy, Renewable or Utilities Sectors If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. Reference Number: BBBH23061 We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website. JBRP1_UKTJ
Dec 15, 2025
Full time
Account Manager (Energy / Utilities) £32,000 - £38,000 (OTE £75,000) + Uncapped Commission + 33 Days Holiday + Private Healthcare + Bonus Scheme + Progression Leicester Are you a Sales professional with a background in the energy or utilities sector looking for an exciting new opportunity to join an industry leading company where you'll receive excellent progression opportunities to develop your career? On offer is the chance to become a fundamental asset to the company. You will take the strategic lead in winning and growing corporate business, playing a key role in business development through identifying new clients and managing an existing portfolio. To support a period of sustained growth, they are looking for a commercially driven, consultative professional who can identify opportunities, close deals, and build long-term client relationships. This company have been providing expert consultancy services to sole traders and large nationwide corporations for the past decade. They hold a broad portfolio of energy suppliers and advise clients on which supplier best suits their business needs and sustainability targets. This role would suit a sales professional with experience within the energy or renewables sector looking for an exciting new opportunity to join a company that'll continually invest in you and your career The Role: Drive new business acquisition through outreach, cold calls, networking, and leveraging industry knowledge Grow a portfolio of key clients with a focus on retention and upselling opportunities Lead strategic client discussions, offering expert advice on energy solutions and utility services Collaborate with admin support to ensure seamless client onboarding The Person: Full driving license Sales background within the Energy, Renewable or Utilities Sectors If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. Reference Number: BBBH23061 We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website. JBRP1_UKTJ
Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Dec 15, 2025
Full time
Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Job Introduction: Gleeson Homes are recruiting for a Customer Relations Advisor, responsible for supporting the delivery of a 5 Customer Experience in the region. We're looking for people first champions, who strive to deliver the best customer experience, first time, every time. The role also requires a keen eye for detail and the ability to complete administrative tasks accurately, recording key information, enabling the team to carry out the correct action. You'll work alongside the Customer Relations Manager, Build colleagues, and Customer Care Technician to ensure the delivery of an efficient and quality led aftercare service which meets both the customers and Gleeson's high service standards. With a wealth of knowledge, and limitless opportunities, Gleeson Homes is truly, right where you belong. Main Responsibilities: At Gleeson Homes, we're genuinely passionate about what we do. We invest in our people and our communities, building homes, changing lives. First and foremost, we're looking for an ambassador of the Gleeson Brand, who works passionately, collaborative and respectfully. As a Customer Relations Advisor, you will: Demonstrably support the Gleeson homes continuous drive to deliver 5 customer service by championing the customer journey Actively supporting the regional sales and build teams and the wider business to meet, if not exceed, customer expectation. Be a proactive member of the regional Customer Care team promoting and providing a 5 customer service level within the regional operational area. Unfortunately, no one is perfect in the world of new build homes and mistakes do happen. On these occasions you will administer and manage all Regional complaints in an efficient and timely manner, ensuring customer satisfaction and compliance to the New Homes Quality Code/Consumer Code at all times. You'll work in collaboration with the regional team to collate the appropriate information to provide an in-formed, accurate and detailed response to all customer complaints. Other duties required within the role are: Answering inbound customer calls Ensuring all enquiries are responded to in line with SLA's, including the management of all voicemail messages Efficient management of the Customer Care email In-box. The Ideal Candidate: Excellent customer relationship management skills within an on-line context as well as face to face setting. Excellent customer service communication skills, both written and verbal. IT literate especially in relation to Microsoft packages (Work/Excel/PowerPoint/Outlook) Experience working within a customer service role. Strong collaborative, team working and interpersonal skills. A working understanding of the financial implications of the methods and sequences of build. Extensive product, NHQC and Customer Service experience is preferable Benefits: Generous holiday entitlement of 26 days per annum + bank holidays Discretionary Bonus Scheme Holiday Buy Back Scheme Company Pension Scheme Private Medical Insurance Scheme Healthshield membership Life Assurance Scheme Share Purchase Plan Highstreet/ Store Discounts Development Opportunities JBRP1_UKTJ
Dec 15, 2025
Full time
Job Introduction: Gleeson Homes are recruiting for a Customer Relations Advisor, responsible for supporting the delivery of a 5 Customer Experience in the region. We're looking for people first champions, who strive to deliver the best customer experience, first time, every time. The role also requires a keen eye for detail and the ability to complete administrative tasks accurately, recording key information, enabling the team to carry out the correct action. You'll work alongside the Customer Relations Manager, Build colleagues, and Customer Care Technician to ensure the delivery of an efficient and quality led aftercare service which meets both the customers and Gleeson's high service standards. With a wealth of knowledge, and limitless opportunities, Gleeson Homes is truly, right where you belong. Main Responsibilities: At Gleeson Homes, we're genuinely passionate about what we do. We invest in our people and our communities, building homes, changing lives. First and foremost, we're looking for an ambassador of the Gleeson Brand, who works passionately, collaborative and respectfully. As a Customer Relations Advisor, you will: Demonstrably support the Gleeson homes continuous drive to deliver 5 customer service by championing the customer journey Actively supporting the regional sales and build teams and the wider business to meet, if not exceed, customer expectation. Be a proactive member of the regional Customer Care team promoting and providing a 5 customer service level within the regional operational area. Unfortunately, no one is perfect in the world of new build homes and mistakes do happen. On these occasions you will administer and manage all Regional complaints in an efficient and timely manner, ensuring customer satisfaction and compliance to the New Homes Quality Code/Consumer Code at all times. You'll work in collaboration with the regional team to collate the appropriate information to provide an in-formed, accurate and detailed response to all customer complaints. Other duties required within the role are: Answering inbound customer calls Ensuring all enquiries are responded to in line with SLA's, including the management of all voicemail messages Efficient management of the Customer Care email In-box. The Ideal Candidate: Excellent customer relationship management skills within an on-line context as well as face to face setting. Excellent customer service communication skills, both written and verbal. IT literate especially in relation to Microsoft packages (Work/Excel/PowerPoint/Outlook) Experience working within a customer service role. Strong collaborative, team working and interpersonal skills. A working understanding of the financial implications of the methods and sequences of build. Extensive product, NHQC and Customer Service experience is preferable Benefits: Generous holiday entitlement of 26 days per annum + bank holidays Discretionary Bonus Scheme Holiday Buy Back Scheme Company Pension Scheme Private Medical Insurance Scheme Healthshield membership Life Assurance Scheme Share Purchase Plan Highstreet/ Store Discounts Development Opportunities JBRP1_UKTJ
Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Dec 15, 2025
Full time
Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Dec 15, 2025
Full time
Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Job Title: Senior Sales Executive Contract Type: Permanent Salary: £32,000 Per Annum Basic plus commission and bonus Working Hours: 37.5 hours per week Working Pattern: Thursday to Monday 10am -5pm Location: Prospect Head Office, Lancashire If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you will make as a Senior Sales Executive To sell new homes in line with agreed sales targets to forecast completion date, whilst delivering exceptional customer service to HBF 5-star standards. About you Experience in a similar house building sales position within an established house building organisation. Experience of dealing with customers and delivering open market sale developments. Knowledge of relevant legislation and government regulations. Experience and knowledge of NHQB requirements is essential. High sales acumen with the ability to work at pace. Excellent communication and influencing skills with a strong customer focus. Results driven with the ability to manage conflicting stakeholder priorities. Proactive approach with the capability to work flexibly and adapt to particular situations. Evidence of continued professional development (desirable). Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to be considered. Role Profile Ensure all visitors are attended to in a courteous and professional manner to contribute to a sale. Record contact details and promote marketing opt in. Target a marketing consent rate of 60% across all platforms. Record all customer interactions on ContactBuilder. Approach sales prospects to initiate a sale in line with agreed sales targets and timescales for completion. Ensure sales achieved are in line with agreed dealer margin allowance. Take and record sales reservations in line with company processes. Actively manage and progress sales reservations, liaising with independent financial advisers, agents, and solicitors to achieve forecast timescales for exchange and completion. Record all customer interactions on ContactBuilder. Promote the benefit of Easymove and part exchange to customers to assist in achieving sales targets. Progress applications in line with company processes and keep customers updated regularly. Record all interactions on ContactBuilder. Ensure sales extras are sold in line with targets and all payments and notifications to other departments are completed in line with company processes. Manage the customer journey from reservation up until handover to customer care. Provide exceptional customer service to HBF 5 star standards. Keep customers informed of build updates and resolve any issues promptly. Ensure developments achieve an HBF customer satisfaction survey rating of 5 star, with a minimum response rate of 60%. Contribute to delivering an HBF 5 star product by ensuring all sales inspections of new homes are in depth and align with the build programme. Maintain high quality and cleanliness standards and challenge construction staff to deliver these standards. Ensure sales extras are checked pre plaster and pre completion. Conduct inspections via the company's online QA system (Zutec). When customers visit the site for pre plaster visits, home demonstrations, and stock plot visits, ensure visits are conducted in line with health and safety processes and with the site manager's prior agreement. Ensure all plots have safe access and are clean, with visitors wearing appropriate PPE. Inspect show homes and sales centres daily to ensure high presentation and cleanliness standards. Report any public areas issues to the site manager immediately. Attend weekly sales build meetings with the site manager and/or assistant site manager. Provide clear communication relating to customer matters and address any actions affecting completion dates and satisfaction urgently. Produce and distribute meeting minutes. Attend development team meetings and contribute proactively to discussions on development performance, covering presentation, quality, cleanliness, and completion dates. Develop and maintain up to date knowledge of house types, standard specifications, sales extras specifications, build specifications including sustainability features and EPC ratings, and site surroundings and amenities. Maintain up to date knowledge of mortgage products, developer incentives, and affordable home ownership products, such as First Homes, to aid customers and independent financial advisers. Ensure the company's procedures are followed at all times and actions, communications and advice given to customers comply with relevant statutory requirements including NHQB. Maintain good working relationships with key suppliers including panel solicitors and independent financial advisors. Record gas, electric and water readings upon completion and in line with company process. Prepare competitor analysis as and when required by the Head of Sales. Keep mandatory learning up to date and completed in line with required timescales. Provide ad hoc cover on other sites as required. Support the Head of Sales with management duties of other Sales Executives such as preparing rotas, monitoring training requirements, preparing reports and auditing compliance documentation such as NHQB documents. Where instructed by the Head of Sales, liaise with the Sales and Marketing Coordinator to ensure marketing documentation such as price lists, brochures and campaigns are accurate for all developments. Where instructed by the Head of Sales, liaise with the office administrator to order consumables required for operation of sales centres, including PPE for visitors. Person specification Knowledge, Skills and Experience Essential Experience in a similar house building sales position within an established house building organisation. Experience of dealing with customers and delivering open market sale developments. Knowledge of relevant legislation and government regulations. Experience and knowledge of NHQB requirements is essential. High sales acumen with the ability to work at pace. Excellent communication and influencing skills with a strong customer focus. Results driven with the ability to manage conflicting stakeholder priorities. Proactive approach with the capability to work flexibly and adapt to particular situations. Desirable Evidence of continued professional development. About Us Riverside is one of the UK's leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years. We have plans to build over 15,000 affordable homes over the next decade.
Dec 15, 2025
Full time
Job Title: Senior Sales Executive Contract Type: Permanent Salary: £32,000 Per Annum Basic plus commission and bonus Working Hours: 37.5 hours per week Working Pattern: Thursday to Monday 10am -5pm Location: Prospect Head Office, Lancashire If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you will make as a Senior Sales Executive To sell new homes in line with agreed sales targets to forecast completion date, whilst delivering exceptional customer service to HBF 5-star standards. About you Experience in a similar house building sales position within an established house building organisation. Experience of dealing with customers and delivering open market sale developments. Knowledge of relevant legislation and government regulations. Experience and knowledge of NHQB requirements is essential. High sales acumen with the ability to work at pace. Excellent communication and influencing skills with a strong customer focus. Results driven with the ability to manage conflicting stakeholder priorities. Proactive approach with the capability to work flexibly and adapt to particular situations. Evidence of continued professional development (desirable). Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to be considered. Role Profile Ensure all visitors are attended to in a courteous and professional manner to contribute to a sale. Record contact details and promote marketing opt in. Target a marketing consent rate of 60% across all platforms. Record all customer interactions on ContactBuilder. Approach sales prospects to initiate a sale in line with agreed sales targets and timescales for completion. Ensure sales achieved are in line with agreed dealer margin allowance. Take and record sales reservations in line with company processes. Actively manage and progress sales reservations, liaising with independent financial advisers, agents, and solicitors to achieve forecast timescales for exchange and completion. Record all customer interactions on ContactBuilder. Promote the benefit of Easymove and part exchange to customers to assist in achieving sales targets. Progress applications in line with company processes and keep customers updated regularly. Record all interactions on ContactBuilder. Ensure sales extras are sold in line with targets and all payments and notifications to other departments are completed in line with company processes. Manage the customer journey from reservation up until handover to customer care. Provide exceptional customer service to HBF 5 star standards. Keep customers informed of build updates and resolve any issues promptly. Ensure developments achieve an HBF customer satisfaction survey rating of 5 star, with a minimum response rate of 60%. Contribute to delivering an HBF 5 star product by ensuring all sales inspections of new homes are in depth and align with the build programme. Maintain high quality and cleanliness standards and challenge construction staff to deliver these standards. Ensure sales extras are checked pre plaster and pre completion. Conduct inspections via the company's online QA system (Zutec). When customers visit the site for pre plaster visits, home demonstrations, and stock plot visits, ensure visits are conducted in line with health and safety processes and with the site manager's prior agreement. Ensure all plots have safe access and are clean, with visitors wearing appropriate PPE. Inspect show homes and sales centres daily to ensure high presentation and cleanliness standards. Report any public areas issues to the site manager immediately. Attend weekly sales build meetings with the site manager and/or assistant site manager. Provide clear communication relating to customer matters and address any actions affecting completion dates and satisfaction urgently. Produce and distribute meeting minutes. Attend development team meetings and contribute proactively to discussions on development performance, covering presentation, quality, cleanliness, and completion dates. Develop and maintain up to date knowledge of house types, standard specifications, sales extras specifications, build specifications including sustainability features and EPC ratings, and site surroundings and amenities. Maintain up to date knowledge of mortgage products, developer incentives, and affordable home ownership products, such as First Homes, to aid customers and independent financial advisers. Ensure the company's procedures are followed at all times and actions, communications and advice given to customers comply with relevant statutory requirements including NHQB. Maintain good working relationships with key suppliers including panel solicitors and independent financial advisors. Record gas, electric and water readings upon completion and in line with company process. Prepare competitor analysis as and when required by the Head of Sales. Keep mandatory learning up to date and completed in line with required timescales. Provide ad hoc cover on other sites as required. Support the Head of Sales with management duties of other Sales Executives such as preparing rotas, monitoring training requirements, preparing reports and auditing compliance documentation such as NHQB documents. Where instructed by the Head of Sales, liaise with the Sales and Marketing Coordinator to ensure marketing documentation such as price lists, brochures and campaigns are accurate for all developments. Where instructed by the Head of Sales, liaise with the office administrator to order consumables required for operation of sales centres, including PPE for visitors. Person specification Knowledge, Skills and Experience Essential Experience in a similar house building sales position within an established house building organisation. Experience of dealing with customers and delivering open market sale developments. Knowledge of relevant legislation and government regulations. Experience and knowledge of NHQB requirements is essential. High sales acumen with the ability to work at pace. Excellent communication and influencing skills with a strong customer focus. Results driven with the ability to manage conflicting stakeholder priorities. Proactive approach with the capability to work flexibly and adapt to particular situations. Desirable Evidence of continued professional development. About Us Riverside is one of the UK's leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years. We have plans to build over 15,000 affordable homes over the next decade.
