Ernst & Young Advisory Services Sdn Bhd
Senior Consultant, Customer Transformation, UX Product Manager, IXD, Belfast or Derry, Londonderry Location: Belfast Other locations: Primary Location Only Date: 5 Mar 2026 Requisition ID: At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. The opportunity This is your chance to join a team that's transforming how businesses connect with their customers. At EY, our Customer Transformation team helps clients reimagine their customer facing functions through developing and implementing Customer & UX strategies, digital solutions, user centric services, operating models, and optimised products, experiences, marketing, and sales. You'll work on exciting projects that shape customer experiences and drive sustainable growth. Your key responsibilities Collaborate with clients to understand the market and customer needs, and business objectives. Define the product vision and strategy, aligning it with business goals and customer needs. Utilise human centred design methodologies to ideate, co design and conceptualise innovative product solutions. Create user journey maps to identify customer pain points and opportunities. Design prototypes to validate solutions. Facilitate workshops to engage and inspire stakeholders in the value of a design led process. Conduct user testing to gather feedback and turn them into actionable steps to refine product solutions. Collect, prioritise and translate comprehensive product requirements into features and user stories. Skilled in creating and maintaining product roadmaps, managing budgets, identifying risks and developing mitigation strategies. Foster open dialogue, active listening, and a culture of innovation to create a collaborative environment, co designing solutions to drive successful outcomes. Work closely with cross functional teams, including UX designers, developers, and business analysts, to ensure alignment on project goals and successful product delivery. Facilitate various client workshops, discussions and effectively present concepts and solutions to multiple stakeholders. Build strong relationships and advocate for user centred design principles, ensuring that the product meets user needs and provides a positive experience. Skills and attributes for success UX Design: proficient in creating prototypes that communicate user requirements effectively, and test prototypes to enhance user satisfaction. Strategic Thinking and Business Acumen: ability to develop and implement strategies and expertise in leveraging strategic thinking to identify opportunities and drive business growth. Strong strategic planning and execution skills. Product Management: ability to manage and deliver products and implementation projects across the entire lifecycle. Strong organisational and time management skills. Strong understanding of user centred design principles, design thinking methodology. Familiarity with project management methodologies (Agile, Waterfall) and experience in leading cross functional teams. Strong analytical, problem solving and creative thinking abilities, with a focus on delivering outcomes and results. A passion for innovation and a relentless drive to deliver exceptional client outcomes. Leverage data to provide companies with fresh insights, empowering the creation of personalised customer experiences. Strong communication and presentation skills, expertise in developing and facilitating client workshops. Ability to create future visions for products and services that inspire and meet service user needs. Stakeholder and Client Engagement and Management: Ability to engage directly with senior client stakeholders. Strong relationship building and interpersonal skills. What we look for Moderate amount of experience in customer practice at Senior Consultant Level. Degree in Business augmented by a qualification in STEM (e.g. Computer Science, UX Design, Product Design, Human Factors Engineering) or a related field. If only one qualification, then proven experience in an augmented or related field e.g., a business degree with a background in technology delivery or UX design Proven track record of designing and delivering successful products or delivering digital transformation projects from strategy to implementation. Experience in working with developers, designers, business analysts, and testers to deliver customer centred technology solutions, digital transformations and design led innovation. Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels. Understanding of CMS platforms (e.g. AEM, Sitefinity), CRM platforms (e.g. Microsoft Dynamics, Salesforce), digital and emerging technologies, AI, and data & analytics. Experience with using Figma and Microsoft Azure Inclusion & Diversity We hold a collective commitment to foster an environment where all differences are valued and respected, practices are equitable and everyone experiences a sense of belonging: Inclusion, diversity, and equity are part of who we are at EY. We believe that the highest-performing teams maximize the power of different perspectives and backgrounds. These teams are both diverse and inclusive and are willing to invite and learn from other perspectives. Our ability to include various viewpoints into our mindsets, behaviours and operations is fundamental to driving innovation, building strong relationships, and delivering the best solutions for our clients. We recognise the strength that comes from having a diverse workforce and building a culture where we support all our people to achieve their potential. You'll be embraced for who you are and empowered to use your voice to help others find theirs. As an equal opportunities' employer, we welcome applications from people of all backgrounds. Reasonable accommodations are offered at every stage of our recruitment process. Are you ready to shape your future with confidence? Apply today. EY Building a better working world
Senior Consultant, Customer Transformation, UX Product Manager, IXD, Belfast or Derry, Londonderry Location: Belfast Other locations: Primary Location Only Date: 5 Mar 2026 Requisition ID: At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. The opportunity This is your chance to join a team that's transforming how businesses connect with their customers. At EY, our Customer Transformation team helps clients reimagine their customer facing functions through developing and implementing Customer & UX strategies, digital solutions, user centric services, operating models, and optimised products, experiences, marketing, and sales. You'll work on exciting projects that shape customer experiences and drive sustainable growth. Your key responsibilities Collaborate with clients to understand the market and customer needs, and business objectives. Define the product vision and strategy, aligning it with business goals and customer needs. Utilise human centred design methodologies to ideate, co design and conceptualise innovative product solutions. Create user journey maps to identify customer pain points and opportunities. Design prototypes to validate solutions. Facilitate workshops to engage and inspire stakeholders in the value of a design led process. Conduct user testing to gather feedback and turn them into actionable steps to refine product solutions. Collect, prioritise and translate comprehensive product requirements into features and user stories. Skilled in creating and maintaining product roadmaps, managing budgets, identifying risks and developing mitigation strategies. Foster open dialogue, active listening, and a culture of innovation to create a collaborative environment, co designing solutions to drive successful outcomes. Work closely with cross functional teams, including UX designers, developers, and business analysts, to ensure alignment on project goals and successful product delivery. Facilitate various client workshops, discussions and effectively present concepts and solutions to multiple stakeholders. Build strong relationships and advocate for user centred design principles, ensuring that the product meets user needs and provides a positive experience. Skills and attributes for success UX Design: proficient in creating prototypes that communicate user requirements effectively, and test prototypes to enhance user satisfaction. Strategic Thinking and Business Acumen: ability to develop and implement strategies and expertise in leveraging strategic thinking to identify opportunities and drive business growth. Strong strategic planning and execution skills. Product Management: ability to manage and deliver products and implementation projects across the entire lifecycle. Strong organisational and time management skills. Strong understanding of user centred design principles, design thinking methodology. Familiarity with project management methodologies (Agile, Waterfall) and experience in leading cross functional teams. Strong analytical, problem solving and creative thinking abilities, with a focus on delivering outcomes and results. A passion for innovation and a relentless drive to deliver exceptional client outcomes. Leverage data to provide companies with fresh insights, empowering the creation of personalised customer experiences. Strong communication and presentation skills, expertise in developing and facilitating client workshops. Ability to create future visions for products and services that inspire and meet service user needs. Stakeholder and Client Engagement and Management: Ability to engage directly with senior client stakeholders. Strong relationship building and interpersonal skills. What we look for Moderate amount of experience in customer practice at Senior Consultant Level. Degree in Business augmented by a qualification in STEM (e.g. Computer Science, UX Design, Product Design, Human Factors Engineering) or a related field. If only one qualification, then proven experience in an augmented or related field e.g., a business degree with a background in technology delivery or UX design Proven track record of designing and delivering successful products or delivering digital transformation projects from strategy to implementation. Experience in working with developers, designers, business analysts, and testers to deliver customer centred technology solutions, digital transformations and design led innovation. Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels. Understanding of CMS platforms (e.g. AEM, Sitefinity), CRM platforms (e.g. Microsoft Dynamics, Salesforce), digital and emerging technologies, AI, and data & analytics. Experience with using Figma and Microsoft Azure Inclusion & Diversity We hold a collective commitment to foster an environment where all differences are valued and respected, practices are equitable and everyone experiences a sense of belonging: Inclusion, diversity, and equity are part of who we are at EY. We believe that the highest-performing teams maximize the power of different perspectives and backgrounds. These teams are both diverse and inclusive and are willing to invite and learn from other perspectives. Our ability to include various viewpoints into our mindsets, behaviours and operations is fundamental to driving innovation, building strong relationships, and delivering the best solutions for our clients. We recognise the strength that comes from having a diverse workforce and building a culture where we support all our people to achieve their potential. You'll be embraced for who you are and empowered to use your voice to help others find theirs. As an equal opportunities' employer, we welcome applications from people of all backgrounds. Reasonable accommodations are offered at every stage of our recruitment process. Are you ready to shape your future with confidence? Apply today. EY Building a better working world
Michael Page Finance
Liverpool, Merseyside
This is a predominantly Management Accountant-led role with growing FP&A responsibility, focused on stabilising numbers, fixing data, and improving processes in an evolving business. The role suits a pragmatic, resilient accountant with corporate experience who enjoys rolling up their sleeves and helping shape the journey toward true business partnering. Client Details The client is a large, established retail organisation undergoing a period of transformation, with a strong appetite to improve the quality of its financial insight, systems and processes. While the business has scale and complexity, parts of the finance function remain under developed, creating a hands-on, problem-solving environment rather than a polished corporate setup. This is a business on a clear improvement journey, investing in people who can bring structure, pragmatism and resilience. They value individuals who can work with imperfect data, roll up their sleeves, and help move the function toward stronger decision support and commercial partnering over time. Description Produce and interpret organisational KPIs, delivering clear monthly and quarterly performance insight. Track weekly sales and margin performance, identifying trends, variances, and commercial impacts. Own monthly cost centre reporting, providing meaningful commentary to strengthen cost control and accountability. Compile monthly management accounts and senior-level analysis to support informed decision-making. Create detailed quarterly reporting packs to enable strategic review and performance assessment. Review payroll and people-related costs to inform forecasting and workforce planning. Evaluate capital investment proposals and perform post-investment review analysis. Conduct competitor and market analysis to inform pricing, positioning, and commercial strategy. Support the statutory accounts process, including audit schedules and coordination with external auditors. Assist with ad hoc financial analysis and cross-business projects, embedding Finance within wider business initiatives. Profile A strong background in accounting or finance, ideally within the retail/ FMCG industry. Proficiency in financial analysis and reporting tools. Excellent analytical and problem-solving skills. Attention to detail and a methodical approach to work. The ability to work effectively within a team and collaborate across departments. Strong communication skills, both written and verbal. A proactive attitude towards improving financial processes and systems. Job Offer A competitive salary up to £60,000 Company discount 5 days in the office with flexible start/ finish times A permanent role within a reputable company in the retail industry Opportunities for professional development and growth
This is a predominantly Management Accountant-led role with growing FP&A responsibility, focused on stabilising numbers, fixing data, and improving processes in an evolving business. The role suits a pragmatic, resilient accountant with corporate experience who enjoys rolling up their sleeves and helping shape the journey toward true business partnering. Client Details The client is a large, established retail organisation undergoing a period of transformation, with a strong appetite to improve the quality of its financial insight, systems and processes. While the business has scale and complexity, parts of the finance function remain under developed, creating a hands-on, problem-solving environment rather than a polished corporate setup. This is a business on a clear improvement journey, investing in people who can bring structure, pragmatism and resilience. They value individuals who can work with imperfect data, roll up their sleeves, and help move the function toward stronger decision support and commercial partnering over time. Description Produce and interpret organisational KPIs, delivering clear monthly and quarterly performance insight. Track weekly sales and margin performance, identifying trends, variances, and commercial impacts. Own monthly cost centre reporting, providing meaningful commentary to strengthen cost control and accountability. Compile monthly management accounts and senior-level analysis to support informed decision-making. Create detailed quarterly reporting packs to enable strategic review and performance assessment. Review payroll and people-related costs to inform forecasting and workforce planning. Evaluate capital investment proposals and perform post-investment review analysis. Conduct competitor and market analysis to inform pricing, positioning, and commercial strategy. Support the statutory accounts process, including audit schedules and coordination with external auditors. Assist with ad hoc financial analysis and cross-business projects, embedding Finance within wider business initiatives. Profile A strong background in accounting or finance, ideally within the retail/ FMCG industry. Proficiency in financial analysis and reporting tools. Excellent analytical and problem-solving skills. Attention to detail and a methodical approach to work. The ability to work effectively within a team and collaborate across departments. Strong communication skills, both written and verbal. A proactive attitude towards improving financial processes and systems. Job Offer A competitive salary up to £60,000 Company discount 5 days in the office with flexible start/ finish times A permanent role within a reputable company in the retail industry Opportunities for professional development and growth
