Senior Business Analyst - (Government Contact Centre Programmes) 3 Month Contract (Initial) Remote Working The Adecco group is part of Adecco Workforce Solutions (AWS). We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. We are happy to be recruiting for one of our high-profile banking clients. They are currently looking for a Senior Business Analyst to join them for an initial 3 month contract, however there may be scope for extension. Role Overview: Support the successful delivery of business change and transformation projects within Citizen Services by carrying out Senior business analysis activities that ensure requirements are well understood, solutions meet business needs, and stakeholders are fully engaged throughout the project lifecycle. The role contributes analytical expertise, process insight, and collaborative working to help translate organisational needs into clear, actionable requirements The role will act as a subject-matter expert for business process design, digital systems, data-driven improvements and operational change, ensuring solutions align with contractual, operational and financial objectives. Key Accountabilities: Lead business analysis activities on assigned projects, ensuring requirements are well-defined, documented, and aligned to project objectives using appropriate tools and techniques. Owns end-to-end business analysis governance across assigned projects, ensuring standards, quality and traceability of requirements. Lead cross-functional workshops involving senior stakeholders, external partners and operational leaders. Contribute to process design and support benefits definition and tracking within projects Support testing and acceptance activities by ensuring requirements are testable, coordinating with stakeholders on test plans and outcomes, and helping to maintain clarity around acceptance criteria Drives innovation and automation opportunities with IT, aligning with goals and realising measurable efficiency gains Provide Senior business analysis to assist the delivery of projects across mobilisation and Transformation Programmes, using the appropriate tools and techniques. Deliver the processes associated with business change and Business Process Re-engineering (BPR) across the Programme Liaise and consult with all relevant stakeholders associated with projects Produce relevant information and documentation which is in line with the business requirements across the Programme. To track and review the business change activity and outcomes required of the programme, providing recommendations and improvements to the client and team managers. Produce detailed User Stories that offer a description of the scenario, document the business requirements, and specify the necessary acceptance criteria. Provide guidance and direction for less experienced members of the team. Skills, Knowledge & Experience: BCS Business Analysis certification - Practitioner Level (or equivalent) Experience delivering business analysis within large-scale or multi-site change environments. Ability to quickly develop domain expertise and become a recognised subject matter expert across multiple contracts. Ability to influence and deliver transformational change with a range of stakeholders. Advanced process re-design, testing/acceptance leadership, and benefits measurement with experience in using a wide range of service improvement techniques such as BPR, LEAN and root cause analysis. Innovation & automation delivery in partnership with IT Experience leading other analysts or providing structured mentorship/development. Work collaboratively within cross-functional teams to support the delivery of analysis and change activities. Exposure to commercial, contractual or financial analysis within transformation. Contributes to business cases and cost-benefit analysis. Identifies opportunities for operational cost savings and efficiency improvements. Excellent planning and organising skills, taking an organised and methodical approach to identify priorities, maximise time and ensure the achievement of business objectives. Ability to challenge constructively and influence strategic direction. Experience of working within a customer focus area with the ability to understand and anticipate customers' current and future needs and aspirations. Excellent interpersonal skills with the ability to make and maintain effective working relationships with key stakeholders and team members to deliver results. Experience and ability to facilitate workshops with internal and external stakeholders Ability to liaise with, develop and maintain meaningful working relationships with customer and other client teams. Location: This is a remote working role. There may be a requirement to go to the clients Kirby or Gateshead office once or twice during the contract. Working hours : Standard working hours with some flex where required. If you feel that this is a role that would suit you then please apply today. If you do not hear from us within 48 hours of your application, please assume that you have been unsuccessful on this occasion. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. The Adecco Group is an equal opportunities company
Mar 17, 2026
Contractor
Senior Business Analyst - (Government Contact Centre Programmes) 3 Month Contract (Initial) Remote Working The Adecco group is part of Adecco Workforce Solutions (AWS). We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. We are happy to be recruiting for one of our high-profile banking clients. They are currently looking for a Senior Business Analyst to join them for an initial 3 month contract, however there may be scope for extension. Role Overview: Support the successful delivery of business change and transformation projects within Citizen Services by carrying out Senior business analysis activities that ensure requirements are well understood, solutions meet business needs, and stakeholders are fully engaged throughout the project lifecycle. The role contributes analytical expertise, process insight, and collaborative working to help translate organisational needs into clear, actionable requirements The role will act as a subject-matter expert for business process design, digital systems, data-driven improvements and operational change, ensuring solutions align with contractual, operational and financial objectives. Key Accountabilities: Lead business analysis activities on assigned projects, ensuring requirements are well-defined, documented, and aligned to project objectives using appropriate tools and techniques. Owns end-to-end business analysis governance across assigned projects, ensuring standards, quality and traceability of requirements. Lead cross-functional workshops involving senior stakeholders, external partners and operational leaders. Contribute to process design and support benefits definition and tracking within projects Support testing and acceptance activities by ensuring requirements are testable, coordinating with stakeholders on test plans and outcomes, and helping to maintain clarity around acceptance criteria Drives innovation and automation opportunities with IT, aligning with goals and realising measurable efficiency gains Provide Senior business analysis to assist the delivery of projects across mobilisation and Transformation Programmes, using the appropriate tools and techniques. Deliver the processes associated with business change and Business Process Re-engineering (BPR) across the Programme Liaise and consult with all relevant stakeholders associated with projects Produce relevant information and documentation which is in line with the business requirements across the Programme. To track and review the business change activity and outcomes required of the programme, providing recommendations and improvements to the client and team managers. Produce detailed User Stories that offer a description of the scenario, document the business requirements, and specify the necessary acceptance criteria. Provide guidance and direction for less experienced members of the team. Skills, Knowledge & Experience: BCS Business Analysis certification - Practitioner Level (or equivalent) Experience delivering business analysis within large-scale or multi-site change environments. Ability to quickly develop domain expertise and become a recognised subject matter expert across multiple contracts. Ability to influence and deliver transformational change with a range of stakeholders. Advanced process re-design, testing/acceptance leadership, and benefits measurement with experience in using a wide range of service improvement techniques such as BPR, LEAN and root cause analysis. Innovation & automation delivery in partnership with IT Experience leading other analysts or providing structured mentorship/development. Work collaboratively within cross-functional teams to support the delivery of analysis and change activities. Exposure to commercial, contractual or financial analysis within transformation. Contributes to business cases and cost-benefit analysis. Identifies opportunities for operational cost savings and efficiency improvements. Excellent planning and organising skills, taking an organised and methodical approach to identify priorities, maximise time and ensure the achievement of business objectives. Ability to challenge constructively and influence strategic direction. Experience of working within a customer focus area with the ability to understand and anticipate customers' current and future needs and aspirations. Excellent interpersonal skills with the ability to make and maintain effective working relationships with key stakeholders and team members to deliver results. Experience and ability to facilitate workshops with internal and external stakeholders Ability to liaise with, develop and maintain meaningful working relationships with customer and other client teams. Location: This is a remote working role. There may be a requirement to go to the clients Kirby or Gateshead office once or twice during the contract. Working hours : Standard working hours with some flex where required. If you feel that this is a role that would suit you then please apply today. If you do not hear from us within 48 hours of your application, please assume that you have been unsuccessful on this occasion. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. The Adecco Group is an equal opportunities company
The Finance Business Partner will play a pivotal role in providing financial insight and strategic support within this growing international business. This position is perfect for an individual with a strong background in commercial finance, looking to contribute to a permanent role in Milton Park near Didcot. Client Details Our client is a fast-growing, international organisation investing heavily in research, innovation, and technical development. Their UK function is expanding rapidly and plays a crucial role in shaping the company's future direction, supported by modern facilities in Oxfordshire and a global support network. They foster a collaborative, fast-paced environment where finance, technology, and engineering teams work closely to deliver meaningful impact. Description As the Finance Business Partner for this site in Milton Park, you will act as the trusted adviser to the leadership team, ensuring robust financial stewardship across a complex and rapidly evolving environment. Your responsibilities include: Partner senior leaders across the business unit to forecast costs, manage budgets, and guide strategic financial decision-making. Lead budgeting, long-range planning, cash flow forecasting, and scenario modelling aligned to R&D strategy. Support business case development and financial oversight for research, engineering, and product development projects. Drive financial excellence as new global technology facilities come online, collaborating with HR, IT, Procurement and Programme Management. Forecast headcount and support workforce planning in partnership with HR. Champion continuous improvement across reporting, processes, and operational finance. Line manage an existing Finance Analyst within the team. Lead financial workstreams relating to the SAP S/4HANA implementation. Adapt and grow with the business as responsibilities evolve in line with organisational scale-up Profile A successful Finance Business Partner should have: Qualified Accountant (ACA, ACCA, CIMA or equivalent). Experienced in partnering senior leaders, including C-Suite. Strong track record in complex, technical or innovation-driven environments. Excellent analytical, communication, and stakeholder management skills. Confident, resilient, and effective in fast-changing, ambiguous settings. Passionate about supporting technical teams and driving value in a scaling business Job Offer Competitive salary ranging from £60,000 to £70,000 per annum. Office-based role in Milton Park, providing a professional working environment. Generous benefits package Permanent position with stability and career growth potential. High-impact business partnering role based at Milton Park, Oxfordshire. If you are a motivated Finance Business Partner eager to make an impact, we encourage you to apply for this exciting opportunity in Milton Park.
Mar 15, 2026
Full time
The Finance Business Partner will play a pivotal role in providing financial insight and strategic support within this growing international business. This position is perfect for an individual with a strong background in commercial finance, looking to contribute to a permanent role in Milton Park near Didcot. Client Details Our client is a fast-growing, international organisation investing heavily in research, innovation, and technical development. Their UK function is expanding rapidly and plays a crucial role in shaping the company's future direction, supported by modern facilities in Oxfordshire and a global support network. They foster a collaborative, fast-paced environment where finance, technology, and engineering teams work closely to deliver meaningful impact. Description As the Finance Business Partner for this site in Milton Park, you will act as the trusted adviser to the leadership team, ensuring robust financial stewardship across a complex and rapidly evolving environment. Your responsibilities include: Partner senior leaders across the business unit to forecast costs, manage budgets, and guide strategic financial decision-making. Lead budgeting, long-range planning, cash flow forecasting, and scenario modelling aligned to R&D strategy. Support business case development and financial oversight for research, engineering, and product development projects. Drive financial excellence as new global technology facilities come online, collaborating with HR, IT, Procurement and Programme Management. Forecast headcount and support workforce planning in partnership with HR. Champion continuous improvement across reporting, processes, and operational finance. Line manage an existing Finance Analyst within the team. Lead financial workstreams relating to the SAP S/4HANA implementation. Adapt and grow with the business as responsibilities evolve in line with organisational scale-up Profile A successful Finance Business Partner should have: Qualified Accountant (ACA, ACCA, CIMA or equivalent). Experienced in partnering senior leaders, including C-Suite. Strong track record in complex, technical or innovation-driven environments. Excellent analytical, communication, and stakeholder management skills. Confident, resilient, and effective in fast-changing, ambiguous settings. Passionate about supporting technical teams and driving value in a scaling business Job Offer Competitive salary ranging from £60,000 to £70,000 per annum. Office-based role in Milton Park, providing a professional working environment. Generous benefits package Permanent position with stability and career growth potential. High-impact business partnering role based at Milton Park, Oxfordshire. If you are a motivated Finance Business Partner eager to make an impact, we encourage you to apply for this exciting opportunity in Milton Park.
Position Overview Role: Strategic Workforce Analyst Contract Length: 6 months Location: Aberdeen (based in Aberdeen or willing to relocate) Contract Type: Inside IR35 Pay Rate: 400 - 450 / day Your Responsibilities and Requirements Experience in strategic workforce planning, workforce analytics, business analytics, or workforce optimization within a complex organization. Advanced Excel skills and proficiency in translating data into insightful decisions. Create compelling dashboards and narratives through strong data visualization techniques to support senior decision-making. Develop workforce models, scenarios, or capacity plans to efficiently manage resources. Communicate complex analyses clearly to nontechnical stakeholders, ensuring understanding across all teams. Collaborate effectively with senior leaders and cross-functional teams. Additional Desirable Skills Supporting organizations through setup, scale-up, or major transformations. Understanding of public sector, infrastructure, energy, or large-scale delivery environments. Experience with Power BI and other data visualization tools. Educated in labor market analysis, skills forecasting, or location strategy. This role is an excellent fit for someone looking to advance their strategic analytical skills and contribute to meaningful workforce planning initiatives. It's a unique opportunity to work closely with senior leaders to help shape critical public sector strategies.
Mar 14, 2026
Contractor
Position Overview Role: Strategic Workforce Analyst Contract Length: 6 months Location: Aberdeen (based in Aberdeen or willing to relocate) Contract Type: Inside IR35 Pay Rate: 400 - 450 / day Your Responsibilities and Requirements Experience in strategic workforce planning, workforce analytics, business analytics, or workforce optimization within a complex organization. Advanced Excel skills and proficiency in translating data into insightful decisions. Create compelling dashboards and narratives through strong data visualization techniques to support senior decision-making. Develop workforce models, scenarios, or capacity plans to efficiently manage resources. Communicate complex analyses clearly to nontechnical stakeholders, ensuring understanding across all teams. Collaborate effectively with senior leaders and cross-functional teams. Additional Desirable Skills Supporting organizations through setup, scale-up, or major transformations. Understanding of public sector, infrastructure, energy, or large-scale delivery environments. Experience with Power BI and other data visualization tools. Educated in labor market analysis, skills forecasting, or location strategy. This role is an excellent fit for someone looking to advance their strategic analytical skills and contribute to meaningful workforce planning initiatives. It's a unique opportunity to work closely with senior leaders to help shape critical public sector strategies.
Role Overview An exciting opportunity has arisen for a highly capable FP&A Senior Analyst to join a newly structured Commercial Finance function within a major UK organisation undergoing strategic transformation. This role sits at the heart of the finance function, supporting enterprise-wide planning, performance management, and executive-level reporting. The successful candidate will play a critical role in delivering high-quality financial insight, corporate reporting, and strategic performance materials for senior leadership, executive committees, and board-level governance. You will work closely with finance business partners, insight/analytics teams, people/HR teams, and corporate functions to ensure consistent, accurate, and high-impact reporting that supports strategic decision-making at the highest level of the organisation. This is a unique opportunity for a commercially minded finance professional who thrives in high-profile, high-impact environments and enjoys working directly with senior stakeholders. Key Responsibilities Executive & Board Reporting Prepare high-quality presentations, reports, and briefing materials for executive leadership and board-level meetings Coordinate finance inputs into board, audit, and remuneration committee materials Prepare briefing notes and Q&A documents for senior leadership presentations Own and manage the finance agenda for executive committee meetings Support annual reporting processes and executive communications Lead coordination of monthly performance reporting packs across the business Planning, Budgeting & Forecasting Support budgeting, forecasting, and multi-year planning cycles Contribute to financial planning documentation and strategic forecasts Management Information & Reporting Streamline and standardise KPI reporting across the organisation Build automated, consistent, and scalable management information frameworks Develop self-service dashboards and reporting tools (e.g. Power BI) Design and manage headcount and workforce planning models Ensure a single source of truth for financial and performance data Champion automation and reporting standardisation across finance Performance & Strategy Support Coordinate quarterly business review processes Support performance reporting across key operational and commercial functions Align reporting frameworks with corporate strategy and performance objectives Essential Skills & Experience Strong written communication and presentation skills Experience producing reports and documents for senior leadership Ability to simplify complex information and communicate clearly Excellent attention to detail and presentation standards Advanced MS Office skills (Excel, PowerPoint, Word) Strong financial analysis and modelling capability Experience with data visualisation tools (e.g. Power BI) Ability to work at pace in a fast-moving environment Excellent organisational and prioritisation skills Strong stakeholder management and relationship-building skills High professional standards, integrity, and credibility Self-starter with ability to manage multiple priorities under pressure Qualified accountant (preferred but not essential) Experience in investor relations or executive-level reporting (desirable) What This Role Offers Exposure to executive leadership and board-level decision-making Strategic influence across corporate performance and planning High-profile role within a central finance function Opportunity to shape reporting frameworks and performance structures Career progression within a complex, high-impact organisation
Mar 12, 2026
Full time
Role Overview An exciting opportunity has arisen for a highly capable FP&A Senior Analyst to join a newly structured Commercial Finance function within a major UK organisation undergoing strategic transformation. This role sits at the heart of the finance function, supporting enterprise-wide planning, performance management, and executive-level reporting. The successful candidate will play a critical role in delivering high-quality financial insight, corporate reporting, and strategic performance materials for senior leadership, executive committees, and board-level governance. You will work closely with finance business partners, insight/analytics teams, people/HR teams, and corporate functions to ensure consistent, accurate, and high-impact reporting that supports strategic decision-making at the highest level of the organisation. This is a unique opportunity for a commercially minded finance professional who thrives in high-profile, high-impact environments and enjoys working directly with senior stakeholders. Key Responsibilities Executive & Board Reporting Prepare high-quality presentations, reports, and briefing materials for executive leadership and board-level meetings Coordinate finance inputs into board, audit, and remuneration committee materials Prepare briefing notes and Q&A documents for senior leadership presentations Own and manage the finance agenda for executive committee meetings Support annual reporting processes and executive communications Lead coordination of monthly performance reporting packs across the business Planning, Budgeting & Forecasting Support budgeting, forecasting, and multi-year planning cycles Contribute to financial planning documentation and strategic forecasts Management Information & Reporting Streamline and standardise KPI reporting across the organisation Build automated, consistent, and scalable management information frameworks Develop self-service dashboards and reporting tools (e.g. Power BI) Design and manage headcount and workforce planning models Ensure a single source of truth for financial and performance data Champion automation and reporting standardisation across finance Performance & Strategy Support Coordinate quarterly business review processes Support performance reporting across key operational and commercial functions Align reporting frameworks with corporate strategy and performance objectives Essential Skills & Experience Strong written communication and presentation skills Experience producing reports and documents for senior leadership Ability to simplify complex information and communicate clearly Excellent attention to detail and presentation standards Advanced MS Office skills (Excel, PowerPoint, Word) Strong financial analysis and modelling capability Experience with data visualisation tools (e.g. Power BI) Ability to work at pace in a fast-moving environment Excellent organisational and prioritisation skills Strong stakeholder management and relationship-building skills High professional standards, integrity, and credibility Self-starter with ability to manage multiple priorities under pressure Qualified accountant (preferred but not essential) Experience in investor relations or executive-level reporting (desirable) What This Role Offers Exposure to executive leadership and board-level decision-making Strategic influence across corporate performance and planning High-profile role within a central finance function Opportunity to shape reporting frameworks and performance structures Career progression within a complex, high-impact organisation
Senior Analyst - Operations Planning & Analysis page is loaded Senior Analyst - Operations Planning & Analysislocations: Londontime type: Full timeposted on: Posted Todayjob requisition id: JRJoin us as a Senior Analyst - Operations Planning & Analysis to take your career to the next level with a global market leader. How you will create an impact This is a newly created role where you will provide advanced workforce planning and business analysis for a leading international insurance organisation, enabling strategic alignment between business needs and operational capabilities, while driving operational excellence.This is an exciting and challenging role where you will solve problems, work with senior leaders and stakeholders across the globe, and make a real impact.Some of the key responsibilities include: Develop and maintain robust capacity models to forecast staffing requirements and inform resourcing strategies and plans. Conduct in-depth productivity analysis, identifying trends and opportunities for operational efficiency improvements. Utilize historical or external data and predictive analytics to create accurate and reliable work volume forecasts across business units and regions. Estimate future staffing needs by translating work volume forecasts and business demands into hiring and resource allocation plans. Validate the workforce impact and return on investment for new business cases and strategic initiatives. Analyse and model work backlog burndown rates to identify risks and recommend staffing interventions to manage workloads. Conduct service level performance analysis, performing root cause investigation on variances and proposing corrective actions. Analyse the workforce implications and ROI of technology and process investments, providing data-driven recommendations. Prepare and deliver executive-level analysis materials and presentations that summarize key insights and influence strategic decision-making. Analyse business performance from a multitude of angles-including financial, operational, and customer impact to provide holistic workforce insights. Conduct specialized performance analysis for contact centres, focusing on key metrics like handling times, occupancy, and service levels. Collaborate with key stakeholders, including operations, finance, and human resources, to ensure alignment on workforce plans and strategies. Proactively identify and communicate emerging trends and risks related to workforce capacity and performance. Manage and report on key workforce metrics, using dashboards and automated reports to track performance against targets. Champion continuous improvement in workforce planning processes and analytical methodologies, ensuring accuracy and relevance. What you'll need to succeed Numerical degree Proven ability to drive operational efficiency and informed decision-making through rigorous, data-driven analysis Operational research background desirable Strong analytical skills Programming skills in R or Python Strong Excel skills Strong stakeholder management skills Strong PowerPoint skills with the ability to generate slick, professional presentations for senior leaders AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike. Enjoy benefits that take care of what matters At AIG, our people are our greatest asset. We know how important it is to protect and invest in what's most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security-as well as your professional development-to bring peace of mind to you and your family. Reimagining insurance to make a bigger difference to the world American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world's most far-reaching property casualty networks. It is an exciting time to join us - across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become. Welcome to a culture of inclusion We're committed to creating a culture that truly respects and celebrates each other's talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG's greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations. AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to Area:OP - OperationsAIG Europe (Services) Limited
Mar 04, 2026
Full time
Senior Analyst - Operations Planning & Analysis page is loaded Senior Analyst - Operations Planning & Analysislocations: Londontime type: Full timeposted on: Posted Todayjob requisition id: JRJoin us as a Senior Analyst - Operations Planning & Analysis to take your career to the next level with a global market leader. How you will create an impact This is a newly created role where you will provide advanced workforce planning and business analysis for a leading international insurance organisation, enabling strategic alignment between business needs and operational capabilities, while driving operational excellence.This is an exciting and challenging role where you will solve problems, work with senior leaders and stakeholders across the globe, and make a real impact.Some of the key responsibilities include: Develop and maintain robust capacity models to forecast staffing requirements and inform resourcing strategies and plans. Conduct in-depth productivity analysis, identifying trends and opportunities for operational efficiency improvements. Utilize historical or external data and predictive analytics to create accurate and reliable work volume forecasts across business units and regions. Estimate future staffing needs by translating work volume forecasts and business demands into hiring and resource allocation plans. Validate the workforce impact and return on investment for new business cases and strategic initiatives. Analyse and model work backlog burndown rates to identify risks and recommend staffing interventions to manage workloads. Conduct service level performance analysis, performing root cause investigation on variances and proposing corrective actions. Analyse the workforce implications and ROI of technology and process investments, providing data-driven recommendations. Prepare and deliver executive-level analysis materials and presentations that summarize key insights and influence strategic decision-making. Analyse business performance from a multitude of angles-including financial, operational, and customer impact to provide holistic workforce insights. Conduct specialized performance analysis for contact centres, focusing on key metrics like handling times, occupancy, and service levels. Collaborate with key stakeholders, including operations, finance, and human resources, to ensure alignment on workforce plans and strategies. Proactively identify and communicate emerging trends and risks related to workforce capacity and performance. Manage and report on key workforce metrics, using dashboards and automated reports to track performance against targets. Champion continuous improvement in workforce planning processes and analytical methodologies, ensuring accuracy and relevance. What you'll need to succeed Numerical degree Proven ability to drive operational efficiency and informed decision-making through rigorous, data-driven analysis Operational research background desirable Strong analytical skills Programming skills in R or Python Strong Excel skills Strong stakeholder management skills Strong PowerPoint skills with the ability to generate slick, professional presentations for senior leaders AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike. Enjoy benefits that take care of what matters At AIG, our people are our greatest asset. We know how important it is to protect and invest in what's most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security-as well as your professional development-to bring peace of mind to you and your family. Reimagining insurance to make a bigger difference to the world American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world's most far-reaching property casualty networks. It is an exciting time to join us - across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become. Welcome to a culture of inclusion We're committed to creating a culture that truly respects and celebrates each other's talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG's greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations. AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to Area:OP - OperationsAIG Europe (Services) Limited
The Role As a Senior Product Analyst, you will be instrumental in shaping Rightmove's product roadmap through data-driven insights. You will collaborate closely with product teams to understand their goals, analyse user behaviour, and identify opportunities for improvement. Your expertise in data analysis and visualisation will enable you to uncover hidden patterns, measure product performance, and make data-informed recommendations. Key Responsibilities : Strategic Data Analysis and Insights Build strong relationships with commercial or mortgages product teams to understand business objectives and translate them into actionable data-driven strategies. Own and proactively shape analytics initiatives within your product domain Provide deep insights and recommendations to influence the product roadmap, driving innovation and growth Champion data-driven culture by educat ing stakeholders on the value of data and empowering them to make informed decisions Cultivate a culture of data-driven decision making with in the c ommercial or m ortgages product teams through training , data-driven recommendations, and measurable impact Deliver thoughtfully designed dashboards that deliver value to the user, while maintaining and improving the existing suite. Collaborate with product teams to conceptualise, test and launch new products and features based on data-driven opportunities Monitor industry trend s and competitor activities to identify opportunities for differentiation and product improvement. Performance Optimisation Identify key performance indicators (KPIs) and develop strategies to improve them through data-driven experimentation and optimisatio n Leadership and Team Development Build strong relationships with key stakeholders across the organisation to ensure alignment and support for data-driven in it iatives Support the Head of Analytics and Analytics Manager in developing best in class analytics solutions. M entor members of the team to build a high-performing, data-driven culture Prioritisation of projects and allocate resources effectively to maximise the impact of the analytics team Collaborate effectively with team members to ensure data quality and accuracy, providing clear requirements and feedback on data collection processes. Troubleshoot basic tracking issues independently and escalate complex problems to implementation specialists We are looking for someone who Proventrack recordin delivering data-driven insights with a measurable impact on business outcomes in a fast-paced, dynamic environment. Demonstrates a solid foundational understand of data implementation principles, including tracking tags and data layers. Demonstrates advancedproficiencyin SQL andBigQuery, with extensive experience in Google Analytics 4 (GA4). Hasa strong foundationin data visualisation tools like Looker Core and Looker Studio Is a strategic thinker with a passion for experimentation and a deep understanding of A/B testing and experimental design methodologies. Excelsatbuilding strong partnerships with stakeholders and sharing knowledge openly within a collaborative team. Possesses exceptional problem-solving abilities, attention to detail, and the capacity to handle multiple projects simultaneously. Able to use data to tell a coherent story, effectively conveyingcomplex data insights to both technical and non-technical audiences through strong written and verbal communication skills. Thrives in a dynamic environment, readily adapting to changing priorities and meeting tight deadlines. Stays informed about industry advancements and emerging data technologies to drive continuous improvement. Has experience using Python for data analysis and DBT for orchestration and automation(beneficial but not essential) About Rightmove Our vision is to give everyone the belief that they can make their move. We aim to make moving simpler, by giving everyone the best place to turn to and return to for access to the tools, expertise, trust and belief to make it happen. We're home to the UK's largest choice of properties, and are the go-to destination for millions of people planning their next move, reading the latest industry news, or just browsing what's on the market. Despite this growth, we've remained a friendly, supportive place to work, with employee still working here! We've done this by placing the Rightmove Hows at the heart of everything we do. These are the essential values that reflect our culture, and include: Wecreatevalue by delivering results and building trust with partners and consumers. Wethinkbigger by acting with curiosity and setting bold aspirations. Wecaredeeply by being real, having fun, and valuing diversity. Wemovetogether by being one team - internally collaborative, externally competitive. Wemakea difference by focusing on delivering measurable impact. We believe in careers that open doors and help our team develop by providing an open and inclusive work environment, offering ongoing training opportunities, and supporting charity fundraising events. And with 88% of Rightmovers saying we're a great place to work, we're clearly doing something right! If all of this has caught your eye, you may well be a Rightmover in the making People are the foundation of Rightmove - We'll help you build a career on it. What we offer Cash plan for dental, optical and physio treatments. Private Medical Insurance, Pension and Life Insurance, Employee Assistance Plan. 27 days holiday plus two (paid) volunteering days a year to give back, and holiday buy schemes. Hybrid working pattern with 2 days in the office. Contributory stakeholder pension. Life assurance at 4x your basic salary to a spouse, family member or other nominated person in your life. Competitive compensation package. Paid leave for maternity, paternity, adoption & fertility. Travel Loans, Bike to Work scheme, Rental Deposit Loan. Charitable contributions through Payroll Giving and donation matching. Access deals and discounts on things like travel, electronics, fashion, gym memberships, cinema discounts and more. As an Equal Opportunity Employer, Rightmove will never discriminate based on age, disability, sex, race, religion or belief, gender reassignment, marriage / civil partnership, pregnancy/maternity or sexual orientation. At Rightmove, we believe that a diverse and inclusive workforce leads to better innovation, productivity, and overall success., We are committed to creating a welcoming and inclusive environment for all employees, regardless of their background or identity, to develop and promote a diverse culture that reflects the communities we serve. By applying, you confirm that you are aged at least 18 or over andthat you've read and understood our Privacy Policy , which explains how we handle and protect your personal information during the recruitment process. Create a Job Alert Interested in building your career at Rightmove Careers? Get future opportunities sent straight to your email. Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile What is your desired salary for this role? Your availability or current notice period? Select At Rightmove, we believe the best outcomes come when we connect regularly in person. We operate a hybrid model where colleagues spend at least two days per week in their roles office location, combining flexibility with collaboration. Please confirm below that this working approach works for you. Select I understand that while I may use AI tools to help formulate my answers, my responses should reflect my own experience, style, and judgment. I am aware that my answers will form part of the assessment for this role, and authenticity, relevant experience, and clear examples are important. Select Rightmove - Candidate Demographic Thank you for applying to Rightmove - we're so pleased to hear from you. As part of our ongoing commitment to diversity, equity, inclusion, and belonging, we'd like to ask you to complete this short, optional questionnaire. We use this information to understand the diversity of people interested in joining us and to identify where we can improve representation, helping us build a workplace and hiring experience that truly reflects the communities we serve. There's no way for your answers to be linked to your application or influence the outcome of your process. How do you describe your gender identity? Select What are your pronouns? Select Which of the following best describes your sexual orientation? Select What is your age group? Select What is your ethnic group or background? (Using UK ONS 2021 categories.) Select What is your nationality? Select Which of the following best describes your religion or belief? Select Do you consider yourself to have a disability, long-term health condition, or learning difference? Select If yes, which of the following best describes it? Select Did either of your parents or guardians complete a university degree by the time you were 18? Select What type of school did you mainly attend between the ages of 11 and 16? Select . click apply for full job details
Mar 04, 2026
Full time
The Role As a Senior Product Analyst, you will be instrumental in shaping Rightmove's product roadmap through data-driven insights. You will collaborate closely with product teams to understand their goals, analyse user behaviour, and identify opportunities for improvement. Your expertise in data analysis and visualisation will enable you to uncover hidden patterns, measure product performance, and make data-informed recommendations. Key Responsibilities : Strategic Data Analysis and Insights Build strong relationships with commercial or mortgages product teams to understand business objectives and translate them into actionable data-driven strategies. Own and proactively shape analytics initiatives within your product domain Provide deep insights and recommendations to influence the product roadmap, driving innovation and growth Champion data-driven culture by educat ing stakeholders on the value of data and empowering them to make informed decisions Cultivate a culture of data-driven decision making with in the c ommercial or m ortgages product teams through training , data-driven recommendations, and measurable impact Deliver thoughtfully designed dashboards that deliver value to the user, while maintaining and improving the existing suite. Collaborate with product teams to conceptualise, test and launch new products and features based on data-driven opportunities Monitor industry trend s and competitor activities to identify opportunities for differentiation and product improvement. Performance Optimisation Identify key performance indicators (KPIs) and develop strategies to improve them through data-driven experimentation and optimisatio n Leadership and Team Development Build strong relationships with key stakeholders across the organisation to ensure alignment and support for data-driven in it iatives Support the Head of Analytics and Analytics Manager in developing best in class analytics solutions. M entor members of the team to build a high-performing, data-driven culture Prioritisation of projects and allocate resources effectively to maximise the impact of the analytics team Collaborate effectively with team members to ensure data quality and accuracy, providing clear requirements and feedback on data collection processes. Troubleshoot basic tracking issues independently and escalate complex problems to implementation specialists We are looking for someone who Proventrack recordin delivering data-driven insights with a measurable impact on business outcomes in a fast-paced, dynamic environment. Demonstrates a solid foundational understand of data implementation principles, including tracking tags and data layers. Demonstrates advancedproficiencyin SQL andBigQuery, with extensive experience in Google Analytics 4 (GA4). Hasa strong foundationin data visualisation tools like Looker Core and Looker Studio Is a strategic thinker with a passion for experimentation and a deep understanding of A/B testing and experimental design methodologies. Excelsatbuilding strong partnerships with stakeholders and sharing knowledge openly within a collaborative team. Possesses exceptional problem-solving abilities, attention to detail, and the capacity to handle multiple projects simultaneously. Able to use data to tell a coherent story, effectively conveyingcomplex data insights to both technical and non-technical audiences through strong written and verbal communication skills. Thrives in a dynamic environment, readily adapting to changing priorities and meeting tight deadlines. Stays informed about industry advancements and emerging data technologies to drive continuous improvement. Has experience using Python for data analysis and DBT for orchestration and automation(beneficial but not essential) About Rightmove Our vision is to give everyone the belief that they can make their move. We aim to make moving simpler, by giving everyone the best place to turn to and return to for access to the tools, expertise, trust and belief to make it happen. We're home to the UK's largest choice of properties, and are the go-to destination for millions of people planning their next move, reading the latest industry news, or just browsing what's on the market. Despite this growth, we've remained a friendly, supportive place to work, with employee still working here! We've done this by placing the Rightmove Hows at the heart of everything we do. These are the essential values that reflect our culture, and include: Wecreatevalue by delivering results and building trust with partners and consumers. Wethinkbigger by acting with curiosity and setting bold aspirations. Wecaredeeply by being real, having fun, and valuing diversity. Wemovetogether by being one team - internally collaborative, externally competitive. Wemakea difference by focusing on delivering measurable impact. We believe in careers that open doors and help our team develop by providing an open and inclusive work environment, offering ongoing training opportunities, and supporting charity fundraising events. And with 88% of Rightmovers saying we're a great place to work, we're clearly doing something right! If all of this has caught your eye, you may well be a Rightmover in the making People are the foundation of Rightmove - We'll help you build a career on it. What we offer Cash plan for dental, optical and physio treatments. Private Medical Insurance, Pension and Life Insurance, Employee Assistance Plan. 27 days holiday plus two (paid) volunteering days a year to give back, and holiday buy schemes. Hybrid working pattern with 2 days in the office. Contributory stakeholder pension. Life assurance at 4x your basic salary to a spouse, family member or other nominated person in your life. Competitive compensation package. Paid leave for maternity, paternity, adoption & fertility. Travel Loans, Bike to Work scheme, Rental Deposit Loan. Charitable contributions through Payroll Giving and donation matching. Access deals and discounts on things like travel, electronics, fashion, gym memberships, cinema discounts and more. As an Equal Opportunity Employer, Rightmove will never discriminate based on age, disability, sex, race, religion or belief, gender reassignment, marriage / civil partnership, pregnancy/maternity or sexual orientation. At Rightmove, we believe that a diverse and inclusive workforce leads to better innovation, productivity, and overall success., We are committed to creating a welcoming and inclusive environment for all employees, regardless of their background or identity, to develop and promote a diverse culture that reflects the communities we serve. By applying, you confirm that you are aged at least 18 or over andthat you've read and understood our Privacy Policy , which explains how we handle and protect your personal information during the recruitment process. Create a Job Alert Interested in building your career at Rightmove Careers? Get future opportunities sent straight to your email. Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile What is your desired salary for this role? Your availability or current notice period? Select At Rightmove, we believe the best outcomes come when we connect regularly in person. We operate a hybrid model where colleagues spend at least two days per week in their roles office location, combining flexibility with collaboration. Please confirm below that this working approach works for you. Select I understand that while I may use AI tools to help formulate my answers, my responses should reflect my own experience, style, and judgment. I am aware that my answers will form part of the assessment for this role, and authenticity, relevant experience, and clear examples are important. Select Rightmove - Candidate Demographic Thank you for applying to Rightmove - we're so pleased to hear from you. As part of our ongoing commitment to diversity, equity, inclusion, and belonging, we'd like to ask you to complete this short, optional questionnaire. We use this information to understand the diversity of people interested in joining us and to identify where we can improve representation, helping us build a workplace and hiring experience that truly reflects the communities we serve. There's no way for your answers to be linked to your application or influence the outcome of your process. How do you describe your gender identity? Select What are your pronouns? Select Which of the following best describes your sexual orientation? Select What is your age group? Select What is your ethnic group or background? (Using UK ONS 2021 categories.) Select What is your nationality? Select Which of the following best describes your religion or belief? Select Do you consider yourself to have a disability, long-term health condition, or learning difference? Select If yes, which of the following best describes it? Select Did either of your parents or guardians complete a university degree by the time you were 18? Select What type of school did you mainly attend between the ages of 11 and 16? Select . click apply for full job details
Job Description We're looking for an exceedingly talented Senior Support Analyst to work as part of the Risk Intelligence Engineering Support team. As a Senior Support Analyst in the team, you'll be responsible for the technical direction of our Risk Products, ensuring that we are using appropriate technologies and helping drive initiatives to bring customer value and efficiency in operation. You'll work closely with architects to ensure that technical choices are aligned with the overall architecture of our products.This role includes participation in an on-call rotation to support critical production systems outside of regular business hours. Candidates should be prepared to respond to incidents, troubleshoot issues, and coordinate with relevant teams to ensure service continuity and minimal downtime.Mentoring members of the team also forms a crucial part of the role, working alongside the team management to ensure that the team has the capabilities it needs to deliver. Main Responsibilities / Accountabilities: Review, analyse, and modify software systems as needed acting as Senior Support Analyst. Determining project requirements and developing work schedules for the team. Analysing existing operations and scheduling training sessions and meetings to discuss improvements. Produce scripts/scripting to integrate with team's automated process and tooling for build/deploy is an added advantage Lead groups of engineers and management to coordinate and deliver larger developments. Collaborate with users and other IT teams to maintain, develop and deploy the best solutions Establish technology standards with the team and other development managers Create, review, and maintain all required technical documentation to ensure supportability and reuse Review work of peers and more junior developers. Collaborate with other stakeholders like, SRE, Dev teams and provide timely support to fix the issues. Assist with improvements to prevent problems, including problem resolution workflow. Actively participate in team and status meetings, providing timely status updates for areas of individual responsibilities within projects to supervisor Key Relationships: Developers/Managers/Product Business Analysts Agile team members Essential Skills/Experience Required: 6-8 Years of experience, leading technical support teams. Excellent technical, diagnostic, and troubleshooting skills. Proven experience with Java based Application Support environment Experience in Java/J2EE development / support projects Working experience with Release process and CI/CD pipelines Understanding of software development lifecycle & related infrastructure: issue tracking, version control, continuous integration is an added advantage. Knowledge of the Java language and underlying JVM is desirable. Knowledge of AWS Cloud Technologies is an added advantage. Self-starter - does what it takes to get the job done. Excellent communication skills, verbal and written. Skill for writing clean, readable code and reusable Java libraries is desirable. Proficient in using source code management tools such as Git. Experienced in a formal agile software development lifecycle. Experience in using Jira, Confluence, ServiceNow, AWS Cloud, GitLab Pipeline, EKS. Nice to have : Exposure to Python and experience working in polyglot environments. This helps in cross-functional collaboration and system-level design across diverse tech stacks Education/ Certifications: A good relevant degree is desirable, but experience and the right approach to work are just as meaningful. Benefits We are looking for intellectually curious people, passionate about the bigger picture of how technology industry is evolving, ready to ask difficult questions and deal with complicated scenarios! If you are creative and a problem solver, this is the place to be as will be supporting you to fast-forward your career!We enhance each employee's potential through personal development through a wide range of learning tools both formal and informal.LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.Proud to share LSEG in the India is Great Place to Work certified (Jun '25 - Jun '26).Learn more about life and purpose of our company directly from India colleagues' video: Career Stage: Senior Associate London Stock Exchange Group (LSEG) Information: Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation
Feb 27, 2026
Full time
Job Description We're looking for an exceedingly talented Senior Support Analyst to work as part of the Risk Intelligence Engineering Support team. As a Senior Support Analyst in the team, you'll be responsible for the technical direction of our Risk Products, ensuring that we are using appropriate technologies and helping drive initiatives to bring customer value and efficiency in operation. You'll work closely with architects to ensure that technical choices are aligned with the overall architecture of our products.This role includes participation in an on-call rotation to support critical production systems outside of regular business hours. Candidates should be prepared to respond to incidents, troubleshoot issues, and coordinate with relevant teams to ensure service continuity and minimal downtime.Mentoring members of the team also forms a crucial part of the role, working alongside the team management to ensure that the team has the capabilities it needs to deliver. Main Responsibilities / Accountabilities: Review, analyse, and modify software systems as needed acting as Senior Support Analyst. Determining project requirements and developing work schedules for the team. Analysing existing operations and scheduling training sessions and meetings to discuss improvements. Produce scripts/scripting to integrate with team's automated process and tooling for build/deploy is an added advantage Lead groups of engineers and management to coordinate and deliver larger developments. Collaborate with users and other IT teams to maintain, develop and deploy the best solutions Establish technology standards with the team and other development managers Create, review, and maintain all required technical documentation to ensure supportability and reuse Review work of peers and more junior developers. Collaborate with other stakeholders like, SRE, Dev teams and provide timely support to fix the issues. Assist with improvements to prevent problems, including problem resolution workflow. Actively participate in team and status meetings, providing timely status updates for areas of individual responsibilities within projects to supervisor Key Relationships: Developers/Managers/Product Business Analysts Agile team members Essential Skills/Experience Required: 6-8 Years of experience, leading technical support teams. Excellent technical, diagnostic, and troubleshooting skills. Proven experience with Java based Application Support environment Experience in Java/J2EE development / support projects Working experience with Release process and CI/CD pipelines Understanding of software development lifecycle & related infrastructure: issue tracking, version control, continuous integration is an added advantage. Knowledge of the Java language and underlying JVM is desirable. Knowledge of AWS Cloud Technologies is an added advantage. Self-starter - does what it takes to get the job done. Excellent communication skills, verbal and written. Skill for writing clean, readable code and reusable Java libraries is desirable. Proficient in using source code management tools such as Git. Experienced in a formal agile software development lifecycle. Experience in using Jira, Confluence, ServiceNow, AWS Cloud, GitLab Pipeline, EKS. Nice to have : Exposure to Python and experience working in polyglot environments. This helps in cross-functional collaboration and system-level design across diverse tech stacks Education/ Certifications: A good relevant degree is desirable, but experience and the right approach to work are just as meaningful. Benefits We are looking for intellectually curious people, passionate about the bigger picture of how technology industry is evolving, ready to ask difficult questions and deal with complicated scenarios! If you are creative and a problem solver, this is the place to be as will be supporting you to fast-forward your career!We enhance each employee's potential through personal development through a wide range of learning tools both formal and informal.LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.Proud to share LSEG in the India is Great Place to Work certified (Jun '25 - Jun '26).Learn more about life and purpose of our company directly from India colleagues' video: Career Stage: Senior Associate London Stock Exchange Group (LSEG) Information: Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation
LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a dedication to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It's how we've contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. Through a comprehensive suite of trusted financial market infrastructure services - and our open-access model - we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity.LSEG is headquartered in the United Kingdom, with significant operations in 65 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific. LSEG's ticker symbol is LSEG. OUR PEOPLE: People are at the heart of what we do and drive the success of our business. Our values of Integrity, Partnership, Excellence and Change shape how we think, how we do things and how we help our people fulfil their potential. We embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. We break down barriers and encourage teamwork, enabling innovation and rapid development of solutions that make a difference. Our workplace generates an enriching and rewarding experience for our people and customers alike. Our vision is to build an inclusive culture in which everyone feels encouraged to fulfil their potential.We know that real personal growth cannot be achieved by simply climbing a career ladder - which is why we encourage and enable a wealth of avenues and interesting opportunities for everyone to broaden and deepen their skills and expertise. As a global organisation spanning 65 countries and one rooted in a culture of growth, opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with meaningful careers. Role profile:We are looking for a talented and passionate Senior Lead Java Engineer to join the SwapClear Interfaces development team, part of the SwapClear Technology function supporting the LCH Swap Clearing business. The team is responsible for the designing, building, and supporting critical interfaces and systems that facilitate the clearing operations.This Senior Lead Java Engineer role will focus on leading the team in designing, building and maintaining Java-based applications and their related systems that are critical to the SwapClear Clearing operations.You will be worked in scrum team and work collaboratively within an Agile environment to ensure the smooth execution of the software development lifecycle, from planning and development to deployment and support. You will work with the SwapClear Interface development Team Lead while actively contributing to the delivery of high-quality solutions.The successful candidate needs to be hands-on, with a strong and deep understanding of Java plus the knowledge of the front-end and cloud development, and a proactive approach in all aspects of development. You will also be expected to make contributions to testing, ensure the solutions meet high standards for quality and reliability. WHAT YOU'LL BE DOING: Take ownership of the analysis, design, develop and delivery of scalable and maintainable Java based applications Collaborate with multi-functional teams to algin technology solutions with business needs Lead by example with high quality, clean code using modern Java, Spring and related technologies, promote best practices in software engineering Take responsibility for identification, estimation and reporting on progress of tasks, along with liaising across the business analyst, developer and continuous integration teams Contribute to test automation and participate in test case design and execution Support production systems, troubleshoot issues, provide timely fixes including participation in out-of-hours support rota Document technical specifications, workflow and system design Work within an Agile/Scrum team, actively participating in sprint planning, daily stand-ups and retrospectives WHAT YOU'LL BRING: Essential Skills Proven experience in system design, application development, testing, and operational stability using Java Excellent problem-solving, analytical and communication skills Strong in Java 17+ and frameworks like Spring Boot, Spring MVC and Apache Deep understanding of RESTful services and understanding microservices architecture Deep understanding of relational databases, SQL language and ORM tools Deep understanding of message brokers Experience with front-end development using HTML, CSS, JavaScript frameworks Experience with Test Driven Development (TDD) / Behavior Driven Development Experience with cloud platforms and container technologies Experience with performance tuning and system optimization Exposure to agile methodologies such as CI/CD, Application Resiliency, and Security Adaptability to changing project requirements and technologies Desirable skills Experience with the finance domain Knowledge of FpML Knowledge of observability tools WHAT YOU'LL GET IN RETURN: LCH is one of the cornerstones of the world's financial systems and SwapClear is the global leader for its asset class in a challenging and highly competitive market. The SwapClear platform continues to experience significant growth and constant change whilst maintaining the very highest levels of service availability. Developing the software technology pivotal to this success is an exciting and rewarding challenge which will stretch any candidate.We recognize that to attract the best talent, we need to be flexible and we are open to discussing work arrangements with you. We take hybrid approach to workplace, this role is Digital first.LSEG Purpose and ValuesOur purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Underpinning our purpose, our values of Integrity, Partnership , Excellence and Change set the standard for everything we do, every day. They guide the way we interact with each other, the partners we work with and our customers. Delivering on our purpose and living up to our values is a responsibility that we all share.To achieve our ambitions through a strong culture, People Leaders need to role model our Values and create the culture for everyone at LSEG to be at their best. Career Stage: Manager London Stock Exchange Group (LSEG) Information: Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation,
Feb 26, 2026
Full time
LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a dedication to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It's how we've contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. Through a comprehensive suite of trusted financial market infrastructure services - and our open-access model - we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity.LSEG is headquartered in the United Kingdom, with significant operations in 65 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific. LSEG's ticker symbol is LSEG. OUR PEOPLE: People are at the heart of what we do and drive the success of our business. Our values of Integrity, Partnership, Excellence and Change shape how we think, how we do things and how we help our people fulfil their potential. We embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. We break down barriers and encourage teamwork, enabling innovation and rapid development of solutions that make a difference. Our workplace generates an enriching and rewarding experience for our people and customers alike. Our vision is to build an inclusive culture in which everyone feels encouraged to fulfil their potential.We know that real personal growth cannot be achieved by simply climbing a career ladder - which is why we encourage and enable a wealth of avenues and interesting opportunities for everyone to broaden and deepen their skills and expertise. As a global organisation spanning 65 countries and one rooted in a culture of growth, opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with meaningful careers. Role profile:We are looking for a talented and passionate Senior Lead Java Engineer to join the SwapClear Interfaces development team, part of the SwapClear Technology function supporting the LCH Swap Clearing business. The team is responsible for the designing, building, and supporting critical interfaces and systems that facilitate the clearing operations.This Senior Lead Java Engineer role will focus on leading the team in designing, building and maintaining Java-based applications and their related systems that are critical to the SwapClear Clearing operations.You will be worked in scrum team and work collaboratively within an Agile environment to ensure the smooth execution of the software development lifecycle, from planning and development to deployment and support. You will work with the SwapClear Interface development Team Lead while actively contributing to the delivery of high-quality solutions.The successful candidate needs to be hands-on, with a strong and deep understanding of Java plus the knowledge of the front-end and cloud development, and a proactive approach in all aspects of development. You will also be expected to make contributions to testing, ensure the solutions meet high standards for quality and reliability. WHAT YOU'LL BE DOING: Take ownership of the analysis, design, develop and delivery of scalable and maintainable Java based applications Collaborate with multi-functional teams to algin technology solutions with business needs Lead by example with high quality, clean code using modern Java, Spring and related technologies, promote best practices in software engineering Take responsibility for identification, estimation and reporting on progress of tasks, along with liaising across the business analyst, developer and continuous integration teams Contribute to test automation and participate in test case design and execution Support production systems, troubleshoot issues, provide timely fixes including participation in out-of-hours support rota Document technical specifications, workflow and system design Work within an Agile/Scrum team, actively participating in sprint planning, daily stand-ups and retrospectives WHAT YOU'LL BRING: Essential Skills Proven experience in system design, application development, testing, and operational stability using Java Excellent problem-solving, analytical and communication skills Strong in Java 17+ and frameworks like Spring Boot, Spring MVC and Apache Deep understanding of RESTful services and understanding microservices architecture Deep understanding of relational databases, SQL language and ORM tools Deep understanding of message brokers Experience with front-end development using HTML, CSS, JavaScript frameworks Experience with Test Driven Development (TDD) / Behavior Driven Development Experience with cloud platforms and container technologies Experience with performance tuning and system optimization Exposure to agile methodologies such as CI/CD, Application Resiliency, and Security Adaptability to changing project requirements and technologies Desirable skills Experience with the finance domain Knowledge of FpML Knowledge of observability tools WHAT YOU'LL GET IN RETURN: LCH is one of the cornerstones of the world's financial systems and SwapClear is the global leader for its asset class in a challenging and highly competitive market. The SwapClear platform continues to experience significant growth and constant change whilst maintaining the very highest levels of service availability. Developing the software technology pivotal to this success is an exciting and rewarding challenge which will stretch any candidate.We recognize that to attract the best talent, we need to be flexible and we are open to discussing work arrangements with you. We take hybrid approach to workplace, this role is Digital first.LSEG Purpose and ValuesOur purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Underpinning our purpose, our values of Integrity, Partnership , Excellence and Change set the standard for everything we do, every day. They guide the way we interact with each other, the partners we work with and our customers. Delivering on our purpose and living up to our values is a responsibility that we all share.To achieve our ambitions through a strong culture, People Leaders need to role model our Values and create the culture for everyone at LSEG to be at their best. Career Stage: Manager London Stock Exchange Group (LSEG) Information: Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation,
Overview We're looking for a dynamic Transformation Analyst to join our team. This is a broad role with significant influence over the strategic direction of the company, responsible for enhancing understanding, decision-making, and execution across key areas of the business and operations. As the company undergoes rapid growth and expansion, this high impact role will support and lead transformation initiatives within a unit focused on Change and Transformation. These include driving adoption of mission critical processes and providing actionable insights through detailed analysis to identify opportunities for growth, automation, and operational efficiencies. You will work on cutting edge technology with leaders across the business. The role is expected to grow, offering opportunities to develop into key managerial positions within Operations, AI Product, or Technology. The role supports the Transformation Director and requires close collaboration with senior leadership, including Cleveland executives, to analyse existing processes and identify opportunities to drive efficiency through enhanced output or automation. You will help drive complex transformation projects from inception to completion-defining scope, coordinating cross functional teams, managing timelines and budgets, and delivering measurable outcomes aligned to strategic objectives with clear ROI tracking. You will likely contribute to projects that leverage generative AI to integrate, automate, and enhance business processes, from transforming member engagement to developing agentic frameworks that enable departments to operate more efficiently, or designing and launching new service channels. Key Responsibilities Assist on end-to-end tech & AI driven transformation projects, including planning, execution, and monitoring of progress. Identify areas for improvement and develop strategies to optimise business processes whilst being able to evaluate potential return on investment. Collaborate with cross-functional teams to drive change and ensure successful implementation of transformation initiatives. Conduct detailed analysis of business operations, identify gaps, and propose innovative solutions including areas where automation and application of AI will drive a step change in workflow and impact. Monitor and evaluate the effectiveness of strategy, change or transformation initiatives, making adjustments as necessary. Analytics, reporting and instrumenting the business: development of analysis, dashboards and KPIs to help manage the business effectively, identifying key metrics and building confidence in data-driven decisions by managers and Ten leaders Operational analysis: understanding workforce operational processes, and identify areas of optimisation opportunities, understanding profitability across different geographies, channels, or propositions, to better drive operational efficiencies and improvements. Skills & Qualifications Bachelor's degree in Engineering, Mathematics, Computer Science, or a related field. 2+ years of professional experience within a professional services environment (e.g., management consulting, investment banking, or an accounting firm). Proven experience delivering process or performance improvement initiatives, with working knowledge of methodologies such as Six Sigma, Lean, or similar frameworks. Recent hands-on experience with some of the following tools and technologies: Data Visualization: Tableau, Power BI, QlikView, Looker Data Transformation & Querying: SQL, M Code, DAX, or similar Automation Languages: Python, Java, C#, R, or similar Automation Tools: Power Automate, UiPath, Blue Prism, Alteryx, Zapier Workflow Automation / Scripting: VBA, Shell Scripting, JavaScript Experience managing or contributing to multiple projects simultaneously, ensuring timely and high-quality delivery. Strong analytical and problem-solving capabilities. Excellent interpersonal and communication skills, with the ability to collaborate effectively across cross-functional teams and influence stakeholders. Guidelines for Hybrid/Home Office option Please note that this role operates on a hybrid working model, with a minimum of 2 days per week in the office. Regular in-office presence is important to support collaboration, team connection, and effective cross-functional working. For this reason, the hybrid arrangement is a core requirement of the role. A secure home office at your confirmed address, free from background noise or other distractions Internet service must meet minimum requirements and minimum speed check must be complete Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development. Rewards designed around you A competitive salary depending on experience, plus a performance-based bonus. Hybrid working. You can combine working from home and working from the office. Paid time away from work. Our employees enjoy a competitive paid time off package, including a paid day each year to volunteer time for a good cause that is important to them. Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave. Extra Rewards. Lucrative Ten Loyalty Rewards program which includes a bonus and gift to say thank you for being part of Ten. Remote Working Holidays - possibilities to Travel and Work anywhere in the world! Employee Discounts. Access to lots of great travel and entertainment discounts as our clients' members would! Be part of our global, dynamic, and inclusive Team, with diversity at its core. Genuine career opportunities within a dynamic and international company. Who We Are Ten Lifestyle Group is an AIM-listed global travel and lifestyle concierge company founded in 1998 by Alex Cheatle and Andrew Long. Delivering unique travel, entertainment and dining experiences to the world, Ten is a vital part of the customer engagement strategies of leading premium financial services and consumer brands. Today, millions of members have access to Ten's services across lifestyle, travel, dining, entertainment and retail benefits on behalf of over fifty clients including HSBC, Bank of America and Westpac. As well as offering a private membership tier, Ten serves some of the most valuable customers of the world's leading private banks, premium financial services and luxury brands. Corporate clients use Ten's services to acquire, engage and retain affluent, high-net-worth customers. The service drives critical customer metrics, including revenue growth and Net Promoter Score, and supports digital transformation initiatives. Ten's partnerships are based on multi-year contracts which generate revenue through platform-as-a-service and technology fees. Its operations are underpinned by an increasingly sophisticated personalisation platform comprising industry-first, proprietary technology, thousands of supplier relationships and 25 years of expertise delivered from 22 global offices. All Ten's services are made available to clients on either a white-label, co-branded, or affiliate partnership basis. Looking ahead Deliver a world-class member experience Invest in technology Expand contracts with new and existing clients Establish a foothold in new markets by leveraging its market-leading service proposition For more information, please watch Ten's Growth Engine Video Commitment to Diversity We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs. "Tenworkswithasmallpreferredsupplierlistofrecruitmentagenciesonly.Pleasenotewearenotacceptinganyfurtherrecruitmentagenciesatthistime.TenGroupisnotresponsibleforanyfeesrelatedtounsolicitedresumes."
Feb 24, 2026
Full time
Overview We're looking for a dynamic Transformation Analyst to join our team. This is a broad role with significant influence over the strategic direction of the company, responsible for enhancing understanding, decision-making, and execution across key areas of the business and operations. As the company undergoes rapid growth and expansion, this high impact role will support and lead transformation initiatives within a unit focused on Change and Transformation. These include driving adoption of mission critical processes and providing actionable insights through detailed analysis to identify opportunities for growth, automation, and operational efficiencies. You will work on cutting edge technology with leaders across the business. The role is expected to grow, offering opportunities to develop into key managerial positions within Operations, AI Product, or Technology. The role supports the Transformation Director and requires close collaboration with senior leadership, including Cleveland executives, to analyse existing processes and identify opportunities to drive efficiency through enhanced output or automation. You will help drive complex transformation projects from inception to completion-defining scope, coordinating cross functional teams, managing timelines and budgets, and delivering measurable outcomes aligned to strategic objectives with clear ROI tracking. You will likely contribute to projects that leverage generative AI to integrate, automate, and enhance business processes, from transforming member engagement to developing agentic frameworks that enable departments to operate more efficiently, or designing and launching new service channels. Key Responsibilities Assist on end-to-end tech & AI driven transformation projects, including planning, execution, and monitoring of progress. Identify areas for improvement and develop strategies to optimise business processes whilst being able to evaluate potential return on investment. Collaborate with cross-functional teams to drive change and ensure successful implementation of transformation initiatives. Conduct detailed analysis of business operations, identify gaps, and propose innovative solutions including areas where automation and application of AI will drive a step change in workflow and impact. Monitor and evaluate the effectiveness of strategy, change or transformation initiatives, making adjustments as necessary. Analytics, reporting and instrumenting the business: development of analysis, dashboards and KPIs to help manage the business effectively, identifying key metrics and building confidence in data-driven decisions by managers and Ten leaders Operational analysis: understanding workforce operational processes, and identify areas of optimisation opportunities, understanding profitability across different geographies, channels, or propositions, to better drive operational efficiencies and improvements. Skills & Qualifications Bachelor's degree in Engineering, Mathematics, Computer Science, or a related field. 2+ years of professional experience within a professional services environment (e.g., management consulting, investment banking, or an accounting firm). Proven experience delivering process or performance improvement initiatives, with working knowledge of methodologies such as Six Sigma, Lean, or similar frameworks. Recent hands-on experience with some of the following tools and technologies: Data Visualization: Tableau, Power BI, QlikView, Looker Data Transformation & Querying: SQL, M Code, DAX, or similar Automation Languages: Python, Java, C#, R, or similar Automation Tools: Power Automate, UiPath, Blue Prism, Alteryx, Zapier Workflow Automation / Scripting: VBA, Shell Scripting, JavaScript Experience managing or contributing to multiple projects simultaneously, ensuring timely and high-quality delivery. Strong analytical and problem-solving capabilities. Excellent interpersonal and communication skills, with the ability to collaborate effectively across cross-functional teams and influence stakeholders. Guidelines for Hybrid/Home Office option Please note that this role operates on a hybrid working model, with a minimum of 2 days per week in the office. Regular in-office presence is important to support collaboration, team connection, and effective cross-functional working. For this reason, the hybrid arrangement is a core requirement of the role. A secure home office at your confirmed address, free from background noise or other distractions Internet service must meet minimum requirements and minimum speed check must be complete Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development. Rewards designed around you A competitive salary depending on experience, plus a performance-based bonus. Hybrid working. You can combine working from home and working from the office. Paid time away from work. Our employees enjoy a competitive paid time off package, including a paid day each year to volunteer time for a good cause that is important to them. Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave. Extra Rewards. Lucrative Ten Loyalty Rewards program which includes a bonus and gift to say thank you for being part of Ten. Remote Working Holidays - possibilities to Travel and Work anywhere in the world! Employee Discounts. Access to lots of great travel and entertainment discounts as our clients' members would! Be part of our global, dynamic, and inclusive Team, with diversity at its core. Genuine career opportunities within a dynamic and international company. Who We Are Ten Lifestyle Group is an AIM-listed global travel and lifestyle concierge company founded in 1998 by Alex Cheatle and Andrew Long. Delivering unique travel, entertainment and dining experiences to the world, Ten is a vital part of the customer engagement strategies of leading premium financial services and consumer brands. Today, millions of members have access to Ten's services across lifestyle, travel, dining, entertainment and retail benefits on behalf of over fifty clients including HSBC, Bank of America and Westpac. As well as offering a private membership tier, Ten serves some of the most valuable customers of the world's leading private banks, premium financial services and luxury brands. Corporate clients use Ten's services to acquire, engage and retain affluent, high-net-worth customers. The service drives critical customer metrics, including revenue growth and Net Promoter Score, and supports digital transformation initiatives. Ten's partnerships are based on multi-year contracts which generate revenue through platform-as-a-service and technology fees. Its operations are underpinned by an increasingly sophisticated personalisation platform comprising industry-first, proprietary technology, thousands of supplier relationships and 25 years of expertise delivered from 22 global offices. All Ten's services are made available to clients on either a white-label, co-branded, or affiliate partnership basis. Looking ahead Deliver a world-class member experience Invest in technology Expand contracts with new and existing clients Establish a foothold in new markets by leveraging its market-leading service proposition For more information, please watch Ten's Growth Engine Video Commitment to Diversity We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs. "Tenworkswithasmallpreferredsupplierlistofrecruitmentagenciesonly.Pleasenotewearenotacceptinganyfurtherrecruitmentagenciesatthistime.TenGroupisnotresponsibleforanyfeesrelatedtounsolicitedresumes."
