Role: Marketing Manager UKI Location: Hybrid / Wimbledon office Contract type: Full time, permanent The Marketing Manager is responsible for leading marketing and communications across Carrier's Applied, Service, and Rental business units in the UK & Ireland. This is a hands-on leadership role focused on driving demand, strengthening brand position, and supporting commercial growth across multiple routes to market including consultants, contractors, end users, asset owners, and developers. What will you be doing? Working closely with the UK&I Managing Director and senior leadership team, the role will translate business strategy into clear, compelling, and commercially effective marketing plans, aligned to Carrier's global brand while tailored to the UK&I market. Develop and execute an integrated UK&I marketing strategy covering Applied HVAC, Service, and Rental. Act as the senior marketing lead for the UK&I business, partnering closely with the Managing Director and business unit leaders. Lead all external and internal communications across the UK&I business. Ensure consistent and effective use of the Carrier brand, aligned with global standards while relevant to local markets. Plan and deliver multi-channel marketing campaigns (digital, events, content, PR, email, social, partner activity). Support sales teams with campaigns, collateral, and tools that drive engagement and conversion. Own the marketing strategy for customer conferences, industry events, exhibitions, and internal events. Own UK&I digital channels including website content, email marketing, and social media. Requirements Significant experience in a senior B2B marketing role, ideally within engineering, HVAC, construction, energy, or industrial sectors. Proven track record of developing and delivering commercially focused marketing strategies. Strong understanding of multi-business-unit or matrix organisations. Ideally have experience within HVAC, building services, energy, or related technical sectors. Knowledge of service-led, lifecycle, or rental-based business models. Excellent communication skills, with the ability to translate complex technical propositions into clear customer value. Experience managing budgets, agencies, and multiple stakeholders. Benefits Very competitive base salary Annual bonus Company Vehicle or cash allowance 25 Days Holiday + bank holiday Holiday purchase scheme Company Pension Career progression - we love to build and nurture talent from within, therefore we'll work with you to achieve your long-term career aspirations The opportunity to work on industry leading equipment and gain knowledge of a variety of controls on both small & large retail refrigeration pack experience. More about us: Carrier is the world's leader in high-technology heating, air-conditioning and refrigeration solutions. We have of a history of more than 100 years of proven innovation, solving problems on a global level, and our innovations drive new industries. Our mission is to be the first choice for heating, air-conditioning and refrigeration solutions worldwide. We work every day to make the world a better place to live, work and play. Consistently ranked as one of the world's most respected companies, we are also a pioneer of social responsibility, looking after the environment as well our people. Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. Job Applicant's Privacy Notice: Click on this link to read the Job Applicant's Privacy Notice:
Mar 01, 2026
Full time
Role: Marketing Manager UKI Location: Hybrid / Wimbledon office Contract type: Full time, permanent The Marketing Manager is responsible for leading marketing and communications across Carrier's Applied, Service, and Rental business units in the UK & Ireland. This is a hands-on leadership role focused on driving demand, strengthening brand position, and supporting commercial growth across multiple routes to market including consultants, contractors, end users, asset owners, and developers. What will you be doing? Working closely with the UK&I Managing Director and senior leadership team, the role will translate business strategy into clear, compelling, and commercially effective marketing plans, aligned to Carrier's global brand while tailored to the UK&I market. Develop and execute an integrated UK&I marketing strategy covering Applied HVAC, Service, and Rental. Act as the senior marketing lead for the UK&I business, partnering closely with the Managing Director and business unit leaders. Lead all external and internal communications across the UK&I business. Ensure consistent and effective use of the Carrier brand, aligned with global standards while relevant to local markets. Plan and deliver multi-channel marketing campaigns (digital, events, content, PR, email, social, partner activity). Support sales teams with campaigns, collateral, and tools that drive engagement and conversion. Own the marketing strategy for customer conferences, industry events, exhibitions, and internal events. Own UK&I digital channels including website content, email marketing, and social media. Requirements Significant experience in a senior B2B marketing role, ideally within engineering, HVAC, construction, energy, or industrial sectors. Proven track record of developing and delivering commercially focused marketing strategies. Strong understanding of multi-business-unit or matrix organisations. Ideally have experience within HVAC, building services, energy, or related technical sectors. Knowledge of service-led, lifecycle, or rental-based business models. Excellent communication skills, with the ability to translate complex technical propositions into clear customer value. Experience managing budgets, agencies, and multiple stakeholders. Benefits Very competitive base salary Annual bonus Company Vehicle or cash allowance 25 Days Holiday + bank holiday Holiday purchase scheme Company Pension Career progression - we love to build and nurture talent from within, therefore we'll work with you to achieve your long-term career aspirations The opportunity to work on industry leading equipment and gain knowledge of a variety of controls on both small & large retail refrigeration pack experience. More about us: Carrier is the world's leader in high-technology heating, air-conditioning and refrigeration solutions. We have of a history of more than 100 years of proven innovation, solving problems on a global level, and our innovations drive new industries. Our mission is to be the first choice for heating, air-conditioning and refrigeration solutions worldwide. We work every day to make the world a better place to live, work and play. Consistently ranked as one of the world's most respected companies, we are also a pioneer of social responsibility, looking after the environment as well our people. Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. Job Applicant's Privacy Notice: Click on this link to read the Job Applicant's Privacy Notice:
A leading online travel company in Greater London seeks a Senior Product Manager to drive marketing technology and automation initiatives. The successful candidate will collaborate across various teams to enhance AI-powered solutions and support scalable marketing strategies. Qualifications include a degree in Computer Science and over 8 years in product management, with a strong emphasis on technical skills such as Python and SQL. Join us in shaping the future of travel through data-driven innovation.
Mar 01, 2026
Full time
A leading online travel company in Greater London seeks a Senior Product Manager to drive marketing technology and automation initiatives. The successful candidate will collaborate across various teams to enhance AI-powered solutions and support scalable marketing strategies. Qualifications include a degree in Computer Science and over 8 years in product management, with a strong emphasis on technical skills such as Python and SQL. Join us in shaping the future of travel through data-driven innovation.
Locations : Lisbon London Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do This is a unique opportunity for an experienced compliance professional to join BCG's Global Compliance Team as Senior Manager in Compliance Investigations within the Global Risk function. The Compliance team provides oversight on critical compliance topics that anchor how we support each other, our clients, and our business - with policies, processes, and systems we continuously improve. A key aspect of this oversight is the ability to identify, investigate, and remediate compliance concerns with rigor, transparency, and fairness. In this newly created role, the Senior Manager will lead end-to-end compliance investigations globally, ensuring that BCG appropriately detects, assesses and mitigates compliance incidents, while learning from these incidents to reinforce the control environment and prevent future misconduct. This role requires good judgment, strong analytical skills, discretion, scepticism and the ability to navigate complex, sensitive matters while partnering with senior leadership to maintain trust in BCG's Compliance framework worldwide. WHAT YOU'LL DO Investigations Oversight Lead complex, high-profile compliance investigations across global BCG offices, from intake to resolution and closure. Scope, plan, and conduct investigations with rigor, ensuring consistency, fairness, and alignment with BCG's Values, Code of Conduct, and regulatory requirements. Identify root causes and partner with stakeholders to design and implement remedial actions that prevent recurrence. Conduct thorough interviews with investigation subjects and witnesses to gather all necessary information and evidence. Establish and uphold rigorous documentation and reporting standards for investigations globally. Risk Assessment & Prevention Analyze investigation outcomes and identify global trends to feed into BCG's global risk assessment projects and inform broader compliance risk management priorities. Recommend enhancements to policies, procedures and controls (including training and comms) based on investigative insights. Share lessons learned across regions and functions to strengthen BCG's global control environment and enhance the maturity of the Compliance programme. Stakeholder Engagement & Decision Enablement Act as a trusted partner and provide strategic counsel to senior stakeholders worldwide on sensitive compliance matters. Collaborate with Risk, Legal, HR, Finance, IT and other functional areas to carry out effective and thorough investigations and to ensure investigative findings drive meaningful change in the organisation. Provide concise, business-relevant updates to executive leadership, escalating significant matters as appropriate. Program Execution & Reporting Develop and deliver investigation reports, dashboards, and thematic analyses for regional and global leadership. Ensure the completeness and accuracy of investigation records in BCG's internal tools and systems. Contribute to the design and implementation of global KPIs and metrics to assess investigative effectiveness and feed into BCG's risk registers. Culture & Training Promote awareness of reporting channels and investigation processes globally, reinforcing a culture of accountability and transparency. Design and deliver training to strengthen investigative capability within the compliance function, as well as other global functions. Team Leadership Provide coaching and mentoring to the Compliance and Risk teams, sharing investigative expertise and best practices. Act as a role model, demonstrating integrity, resilience, rigour and professionalism in handling sensitive matters. YOU'RE GOOD AT Navigating high-stakes, cross-border ethics and compliance incidents with discretion, sensibility, rigour and empathy. Leading investigations in diverse regulatory and cultural contexts. Analysing large and complex datasets from multiple sources to identify and assess compliance issues. Problem-solving and thinking creatively about how to obtain the evidence required to conduct and resolve investigations. Communicating with clarity and authority to senior executives and global stakeholders. Driving consistency and quality in investigative practices across a complex, global organization. Balancing independence with collaboration to achieve fair, thorough and informed outcomes. What You'll Bring Bachelor's degree in a relevant discipline; advanced degree (e.g., JD, MBA, or equivalent) strongly preferred. 8-10 years of experience in compliance, investigations, legal, audit, or related fields, with proven global exposure. Demonstrated expertise in leading complex investigations across multiple geographies and regulatory regimes. Strong knowledge of investigative methodologies and best practices in a multinational setting, including evidence gathering and review, interviewing and report writing. Track record of influencing senior leadership and driving the adoption of remediation measures. Advanced knowledge of Microsoft Office Suite (PowerPoint, Excel, Word); familiarity with case management systems and business intelligence tools (Tableau, Power BI, Mimecast, Microsoft Purview). Commitment to confidentiality and the highest ethical standards. Who You'll Work With You will be part of the Global Compliance team, reporting to the Global Compliance Director, with a reporting line into the Global Head of Compliance and the Chief Risk Officer. The Global Compliance team operates within the Global Risk function. In this role, you will collaborate with colleagues across BCG's global network of regional compliance teams, and work closely with stakeholders including Managing Directors and Partners, Risk & Compliance Nodes, Legal, HR, Finance, Employee Relations, IT and other cross-functional partners. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Mar 01, 2026
Full time
Locations : Lisbon London Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do This is a unique opportunity for an experienced compliance professional to join BCG's Global Compliance Team as Senior Manager in Compliance Investigations within the Global Risk function. The Compliance team provides oversight on critical compliance topics that anchor how we support each other, our clients, and our business - with policies, processes, and systems we continuously improve. A key aspect of this oversight is the ability to identify, investigate, and remediate compliance concerns with rigor, transparency, and fairness. In this newly created role, the Senior Manager will lead end-to-end compliance investigations globally, ensuring that BCG appropriately detects, assesses and mitigates compliance incidents, while learning from these incidents to reinforce the control environment and prevent future misconduct. This role requires good judgment, strong analytical skills, discretion, scepticism and the ability to navigate complex, sensitive matters while partnering with senior leadership to maintain trust in BCG's Compliance framework worldwide. WHAT YOU'LL DO Investigations Oversight Lead complex, high-profile compliance investigations across global BCG offices, from intake to resolution and closure. Scope, plan, and conduct investigations with rigor, ensuring consistency, fairness, and alignment with BCG's Values, Code of Conduct, and regulatory requirements. Identify root causes and partner with stakeholders to design and implement remedial actions that prevent recurrence. Conduct thorough interviews with investigation subjects and witnesses to gather all necessary information and evidence. Establish and uphold rigorous documentation and reporting standards for investigations globally. Risk Assessment & Prevention Analyze investigation outcomes and identify global trends to feed into BCG's global risk assessment projects and inform broader compliance risk management priorities. Recommend enhancements to policies, procedures and controls (including training and comms) based on investigative insights. Share lessons learned across regions and functions to strengthen BCG's global control environment and enhance the maturity of the Compliance programme. Stakeholder Engagement & Decision Enablement Act as a trusted partner and provide strategic counsel to senior stakeholders worldwide on sensitive compliance matters. Collaborate with Risk, Legal, HR, Finance, IT and other functional areas to carry out effective and thorough investigations and to ensure investigative findings drive meaningful change in the organisation. Provide concise, business-relevant updates to executive leadership, escalating significant matters as appropriate. Program Execution & Reporting Develop and deliver investigation reports, dashboards, and thematic analyses for regional and global leadership. Ensure the completeness and accuracy of investigation records in BCG's internal tools and systems. Contribute to the design and implementation of global KPIs and metrics to assess investigative effectiveness and feed into BCG's risk registers. Culture & Training Promote awareness of reporting channels and investigation processes globally, reinforcing a culture of accountability and transparency. Design and deliver training to strengthen investigative capability within the compliance function, as well as other global functions. Team Leadership Provide coaching and mentoring to the Compliance and Risk teams, sharing investigative expertise and best practices. Act as a role model, demonstrating integrity, resilience, rigour and professionalism in handling sensitive matters. YOU'RE GOOD AT Navigating high-stakes, cross-border ethics and compliance incidents with discretion, sensibility, rigour and empathy. Leading investigations in diverse regulatory and cultural contexts. Analysing large and complex datasets from multiple sources to identify and assess compliance issues. Problem-solving and thinking creatively about how to obtain the evidence required to conduct and resolve investigations. Communicating with clarity and authority to senior executives and global stakeholders. Driving consistency and quality in investigative practices across a complex, global organization. Balancing independence with collaboration to achieve fair, thorough and informed outcomes. What You'll Bring Bachelor's degree in a relevant discipline; advanced degree (e.g., JD, MBA, or equivalent) strongly preferred. 8-10 years of experience in compliance, investigations, legal, audit, or related fields, with proven global exposure. Demonstrated expertise in leading complex investigations across multiple geographies and regulatory regimes. Strong knowledge of investigative methodologies and best practices in a multinational setting, including evidence gathering and review, interviewing and report writing. Track record of influencing senior leadership and driving the adoption of remediation measures. Advanced knowledge of Microsoft Office Suite (PowerPoint, Excel, Word); familiarity with case management systems and business intelligence tools (Tableau, Power BI, Mimecast, Microsoft Purview). Commitment to confidentiality and the highest ethical standards. Who You'll Work With You will be part of the Global Compliance team, reporting to the Global Compliance Director, with a reporting line into the Global Head of Compliance and the Chief Risk Officer. The Global Compliance team operates within the Global Risk function. In this role, you will collaborate with colleagues across BCG's global network of regional compliance teams, and work closely with stakeholders including Managing Directors and Partners, Risk & Compliance Nodes, Legal, HR, Finance, Employee Relations, IT and other cross-functional partners. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Locations : Frankfurt London Madrid Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do As a Senior Manager - BCG Vantage on our Topic Activation path within BCG's Risk & Compliance (R&C) Practice Area (PA), you will deliver against client and commercial priorities for Credit Risk Management ('Topic'). Part of the role is acting in a consulting capacity to case teams and the remainder managing assets, IP, tools and team processes. You will grow and deploy a team of experts to directly support client case work, content development and business build initiatives. You will drive the Intellectual Property (IP)/content agenda for your topic, including the building of technical tools, with support from internal information technology colleagues. You will be responsible for the team's performance across all key performance indicators (case billability, quality, content creation, etc.). The R&C PA helps clients to manage key risks strategically, to advance organizational resilience and establish a profound risk culture, by defining and transforming R&C operating models. We cover a diverse set of topics across financial and non-financial risks and assist in enabling clients' strategy through technical enablement with the help of our deep expertise in risk modelling, analytics and digitization. As a Senior Manager - BCG Vantage, you will engage with case teams & clients based on your individual expertise and demonstrate differentiated impact and value-add to BCG clients and case teams. As a Credit Risk Management expert, you will be familiar with risks that can impact upon Credit Risk Management. Provision of credit is a key driver of economic growth and supports individuals and companies to achieve their goals. We support clients with their most complex credit risk management challenges. Our expertise covers strategy, process and methodology development for the most sophisticated banks and Financial Technology lenders. A typical case involves supporting a client optimize their credit process to improve customer experience, reduce costs and improve the quality of credit decisions. This means we deliver to clients advanced analytics, technology and operations support. You will be experienced in organisational risk management processes, including risk assessment methodologies, risk appetite and risk tolerance setting, Compliance monitoring, Issues Management, Corrective Action Plans, Controls design / testing and Key Risk Indicators. You will be technologically savvy, able to interface easily with technical teams and be familiar and inquisitive with all things Artificial Intelligence (AI) as it relates to risk management, including the build and use of AI tools in second line of defence functions and also the risk management of AI. Familiarity using risk management technical tools ('risk tech' and 'reg tech') is desirable. Previous experience supporting heavily regulated corporates through a period of regulatory scrutiny or transformation would also be valuable. YOU'RE GOOD AT Leading problem solving and solutioning for clients and driving towards pragmatic solutions tailored to the business context Leading development and commercialization of knowledge and assets e.g. tools, including non-financial risk management frameworks, target operating models, and cost optimisation scenarios Engaging and communicating with senior stakeholders, demonstrating expert presence and credibility Leading projects in a highly effective manner, mobilizing the team to deliver on business priorities and commercial impact Acting as a highly effective coach and mentor, guiding team members to achieve goals efficiently and effectively an ambassador for the team and role model for team members Working in an ever changing and complex environment, and comfortable with ambiguity and navigating a fast-paced environment Staying current in your topic and forward thinking with regards to market trends Working autonomously, understanding nuances and hierarchies in the operating environment Innovating, ideating and taking a proactive approach; applying yourself to the task at hand, even if the task is not necessarily a direct responsibility of the role - a great team player What You'll Bring Bachelor's degree (or equivalent) required 5+ years consulting experience in Banking / Finance; candidates with consulting experience preferred In lieu of consulting experience, 7+ years minimum industry experience required; 10-12+ years of industry experience strongly preferred in Banking / Finance Tenures of at least 2 years in a second line function (ideally Credit Risk modelling) or a 1.5 Line function ('in business risk and controls') focused on Credit Risk processes. Risk management experience in a number of corporate entities Experienced in design, development and implementing credit risk models (Probability of Default (PD), Exposure at Default (EAD), Loss Given Default (LGD), scorecards, stress testing) and credit portfolio assessment Experience in preparing documentation and reports for senior management, auditors, and regulators Awareness and some experience using Artificial Intelligence in Credit Risk management Fluency in English and German; added extra if fluent in any or all of these: Spanish, Italian Exceptional attention to detail. You ensure superior quality work output of yourself and others. You build trust and establish a reputation for thoroughness and integrity. You deliver strong people leadership, to provide a best-in-class team experience Outstanding interpersonal and communication skills to interact with, and manage internal and external stakeholders, while working in a global collaborative team environment Solid commercial acumen Who You'll Work With As a Senior Manager - BCG Vantage on our Topic Activation path, you will collaborate with global topic leads and colleagues across BCG to bring expertise and capabilities to the service of our internal and external clients. Our team is made up of a diverse pool of BCG Vantage positions that allow us to pursue exciting, innovative BCG Vantage careers. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Mar 01, 2026
Full time
Locations : Frankfurt London Madrid Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do As a Senior Manager - BCG Vantage on our Topic Activation path within BCG's Risk & Compliance (R&C) Practice Area (PA), you will deliver against client and commercial priorities for Credit Risk Management ('Topic'). Part of the role is acting in a consulting capacity to case teams and the remainder managing assets, IP, tools and team processes. You will grow and deploy a team of experts to directly support client case work, content development and business build initiatives. You will drive the Intellectual Property (IP)/content agenda for your topic, including the building of technical tools, with support from internal information technology colleagues. You will be responsible for the team's performance across all key performance indicators (case billability, quality, content creation, etc.). The R&C PA helps clients to manage key risks strategically, to advance organizational resilience and establish a profound risk culture, by defining and transforming R&C operating models. We cover a diverse set of topics across financial and non-financial risks and assist in enabling clients' strategy through technical enablement with the help of our deep expertise in risk modelling, analytics and digitization. As a Senior Manager - BCG Vantage, you will engage with case teams & clients based on your individual expertise and demonstrate differentiated impact and value-add to BCG clients and case teams. As a Credit Risk Management expert, you will be familiar with risks that can impact upon Credit Risk Management. Provision of credit is a key driver of economic growth and supports individuals and companies to achieve their goals. We support clients with their most complex credit risk management challenges. Our expertise covers strategy, process and methodology development for the most sophisticated banks and Financial Technology lenders. A typical case involves supporting a client optimize their credit process to improve customer experience, reduce costs and improve the quality of credit decisions. This means we deliver to clients advanced analytics, technology and operations support. You will be experienced in organisational risk management processes, including risk assessment methodologies, risk appetite and risk tolerance setting, Compliance monitoring, Issues Management, Corrective Action Plans, Controls design / testing and Key Risk Indicators. You will be technologically savvy, able to interface easily with technical teams and be familiar and inquisitive with all things Artificial Intelligence (AI) as it relates to risk management, including the build and use of AI tools in second line of defence functions and also the risk management of AI. Familiarity using risk management technical tools ('risk tech' and 'reg tech') is desirable. Previous experience supporting heavily regulated corporates through a period of regulatory scrutiny or transformation would also be valuable. YOU'RE GOOD AT Leading problem solving and solutioning for clients and driving towards pragmatic solutions tailored to the business context Leading development and commercialization of knowledge and assets e.g. tools, including non-financial risk management frameworks, target operating models, and cost optimisation scenarios Engaging and communicating with senior stakeholders, demonstrating expert presence and credibility Leading projects in a highly effective manner, mobilizing the team to deliver on business priorities and commercial impact Acting as a highly effective coach and mentor, guiding team members to achieve goals efficiently and effectively an ambassador for the team and role model for team members Working in an ever changing and complex environment, and comfortable with ambiguity and navigating a fast-paced environment Staying current in your topic and forward thinking with regards to market trends Working autonomously, understanding nuances and hierarchies in the operating environment Innovating, ideating and taking a proactive approach; applying yourself to the task at hand, even if the task is not necessarily a direct responsibility of the role - a great team player What You'll Bring Bachelor's degree (or equivalent) required 5+ years consulting experience in Banking / Finance; candidates with consulting experience preferred In lieu of consulting experience, 7+ years minimum industry experience required; 10-12+ years of industry experience strongly preferred in Banking / Finance Tenures of at least 2 years in a second line function (ideally Credit Risk modelling) or a 1.5 Line function ('in business risk and controls') focused on Credit Risk processes. Risk management experience in a number of corporate entities Experienced in design, development and implementing credit risk models (Probability of Default (PD), Exposure at Default (EAD), Loss Given Default (LGD), scorecards, stress testing) and credit portfolio assessment Experience in preparing documentation and reports for senior management, auditors, and regulators Awareness and some experience using Artificial Intelligence in Credit Risk management Fluency in English and German; added extra if fluent in any or all of these: Spanish, Italian Exceptional attention to detail. You ensure superior quality work output of yourself and others. You build trust and establish a reputation for thoroughness and integrity. You deliver strong people leadership, to provide a best-in-class team experience Outstanding interpersonal and communication skills to interact with, and manage internal and external stakeholders, while working in a global collaborative team environment Solid commercial acumen Who You'll Work With As a Senior Manager - BCG Vantage on our Topic Activation path, you will collaborate with global topic leads and colleagues across BCG to bring expertise and capabilities to the service of our internal and external clients. Our team is made up of a diverse pool of BCG Vantage positions that allow us to pursue exciting, innovative BCG Vantage careers. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do We are looking for a highly collaborative and strategic Account & Commercial Marketing Manager to help scale and evolve BCG's Account Based Marketing program (ABM). This individual will play a central role in designing and delivering high-impact, cross-functional ABM programs for our most strategic accounts. Reporting to the Senior Manager of Account & Commercial Marketing, this role will partner closely with account teams, practice area marketers, regional marketing, and cross-functional digital experts to bring personalized, insight-driven campaigns to life. You'll operate across all stages of the buyer journey-using creativity, data, and technology to engage decision-makers, accelerate pipeline, and drive measurable impact. KEY RESPONSIBILITIES Help Shape and Scale the ABM Function: At BCG, this involves identifying the right accounts and embedding ABM as a strategic growth lever across the organization. Identify and prioritize key accounts across ABM tiers (1:1, 1:Few, 1:Many) and drive strategic planning for each. Promote ABM adoption internally-acting as a trusted partner to the Senior Manager and a subject matter expert to internal stakeholders. Facilitate account strategy sessions with account teams, helping translate insights into actionable campaign plans. Track and articulate program performance and ROI narratives and translate into compelling slides for senior leadership. Proactively manage program risks and evolving scope-adapting quickly with a solution-oriented mindset. Lead Campaign Development and Execution: This includes end to end campaign planning, creative development, and execution that is tailored to client contexts and decision-maker needs. Manage the onboarding process for new accounts: data validation, goal-setting, campaign strategy, and launch. Ideate and implement standout ABM campaigns that resonate with C-level decision-makers and drive tangible business outcomes. Serve as a quality gatekeeper-ensuring campaign assets are compelling, brand-aligned, and conversion-optimized. Own Measurement and Impact: We focus on turning marketing data into actionable insights that empower account teams in their commercial efforts and demonstrate our program's impact. Define and track success metrics across the ABM funnel: engagement, pipeline, velocity, and influenced revenue. Partner with the CX Senior Analyst to build out the client intelligence arm of ABM-translating marketing signals into insights and actions for account teams. Collaborate with analytics and operations teams to strengthen attribution models and program impact analysis. Be a Power User of Tech and Process: BCG leverages a robust MarTech stack to power our ABM efforts. This role ensures we're using our tools to their fullest potential and creating scalable systems for long-term success. Lead the ABM tech stack across platforms including Marketo, Demandbase, LinkedIn Sales Navigator, CRM, and Tableau. Document scalable processes and best practices to streamline execution and knowledge-sharing across teams. Partner with Enablement, Automation, and Insights teams to pilot new tools and drive innovation. Act as a connector across functions-building strong relationships and embedding ABM best practices across the organization. What You'll Bring You have the aptitude and skills to help drive and scale ABM at BCG in a way that is aligned with BCG's business goals and unique go-to-market approach. You thrive by collaborating with teams across the organization, working in a lean and agile way to implement BCG's Account & Commercial Marketing vision and strategy. You are a Strategic thinker with strong problem-solving and storytelling skills. Confident communicator who builds trust and alignment across diverse stakeholders. Comfortable shifting between high-level strategy and in-the-weeds execution. Proactive self-starter who thrives in fast-moving, matrixed environments. EXPERIENCE & QUALIFICATIONS Bachelor's degree - degree in marketing or communications preferred 5-7 years of experience in B2B marketing managing ABM programs. Proven track record designing and launching ABM campaigns that influence pipeline and revenue. Exceptional writing and content development skills-able to bring clarity, creativity, and energy to complex topics. Experience engaging senior stakeholders and coaching teams through change. Strong data and analytics orientation-you don't just report results, you shape the story they tell. Familiarity with ABM and Martech tools (Marketo, Demandbase, Salesforce, LinkedIn Sales Nav, Tableau, etc.) Who You'll Work With You will be a critical team member in BCG's Marketing function, collaborating across global Marketing, Marketing Technology, and Practice Areas, while supporting BCG accounts and client teams. Your days will be spent working with all levels of the BCG organization, including Managing Directors and Partners (and their account teams, support staff, and assistants), Marketing Directors, and peers. You also may work some with external vendors. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Mar 01, 2026
Full time
Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do We are looking for a highly collaborative and strategic Account & Commercial Marketing Manager to help scale and evolve BCG's Account Based Marketing program (ABM). This individual will play a central role in designing and delivering high-impact, cross-functional ABM programs for our most strategic accounts. Reporting to the Senior Manager of Account & Commercial Marketing, this role will partner closely with account teams, practice area marketers, regional marketing, and cross-functional digital experts to bring personalized, insight-driven campaigns to life. You'll operate across all stages of the buyer journey-using creativity, data, and technology to engage decision-makers, accelerate pipeline, and drive measurable impact. KEY RESPONSIBILITIES Help Shape and Scale the ABM Function: At BCG, this involves identifying the right accounts and embedding ABM as a strategic growth lever across the organization. Identify and prioritize key accounts across ABM tiers (1:1, 1:Few, 1:Many) and drive strategic planning for each. Promote ABM adoption internally-acting as a trusted partner to the Senior Manager and a subject matter expert to internal stakeholders. Facilitate account strategy sessions with account teams, helping translate insights into actionable campaign plans. Track and articulate program performance and ROI narratives and translate into compelling slides for senior leadership. Proactively manage program risks and evolving scope-adapting quickly with a solution-oriented mindset. Lead Campaign Development and Execution: This includes end to end campaign planning, creative development, and execution that is tailored to client contexts and decision-maker needs. Manage the onboarding process for new accounts: data validation, goal-setting, campaign strategy, and launch. Ideate and implement standout ABM campaigns that resonate with C-level decision-makers and drive tangible business outcomes. Serve as a quality gatekeeper-ensuring campaign assets are compelling, brand-aligned, and conversion-optimized. Own Measurement and Impact: We focus on turning marketing data into actionable insights that empower account teams in their commercial efforts and demonstrate our program's impact. Define and track success metrics across the ABM funnel: engagement, pipeline, velocity, and influenced revenue. Partner with the CX Senior Analyst to build out the client intelligence arm of ABM-translating marketing signals into insights and actions for account teams. Collaborate with analytics and operations teams to strengthen attribution models and program impact analysis. Be a Power User of Tech and Process: BCG leverages a robust MarTech stack to power our ABM efforts. This role ensures we're using our tools to their fullest potential and creating scalable systems for long-term success. Lead the ABM tech stack across platforms including Marketo, Demandbase, LinkedIn Sales Navigator, CRM, and Tableau. Document scalable processes and best practices to streamline execution and knowledge-sharing across teams. Partner with Enablement, Automation, and Insights teams to pilot new tools and drive innovation. Act as a connector across functions-building strong relationships and embedding ABM best practices across the organization. What You'll Bring You have the aptitude and skills to help drive and scale ABM at BCG in a way that is aligned with BCG's business goals and unique go-to-market approach. You thrive by collaborating with teams across the organization, working in a lean and agile way to implement BCG's Account & Commercial Marketing vision and strategy. You are a Strategic thinker with strong problem-solving and storytelling skills. Confident communicator who builds trust and alignment across diverse stakeholders. Comfortable shifting between high-level strategy and in-the-weeds execution. Proactive self-starter who thrives in fast-moving, matrixed environments. EXPERIENCE & QUALIFICATIONS Bachelor's degree - degree in marketing or communications preferred 5-7 years of experience in B2B marketing managing ABM programs. Proven track record designing and launching ABM campaigns that influence pipeline and revenue. Exceptional writing and content development skills-able to bring clarity, creativity, and energy to complex topics. Experience engaging senior stakeholders and coaching teams through change. Strong data and analytics orientation-you don't just report results, you shape the story they tell. Familiarity with ABM and Martech tools (Marketo, Demandbase, Salesforce, LinkedIn Sales Nav, Tableau, etc.) Who You'll Work With You will be a critical team member in BCG's Marketing function, collaborating across global Marketing, Marketing Technology, and Practice Areas, while supporting BCG accounts and client teams. Your days will be spent working with all levels of the BCG organization, including Managing Directors and Partners (and their account teams, support staff, and assistants), Marketing Directors, and peers. You also may work some with external vendors. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Locations : Düsseldorf München London Madrid Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do As a Manager - BCG Vantage on our Topic Activation path within BCG's Industrial Goods Practice Area, you will collaborate and partner in a growing global team, providing industry expertise and insights. You will work together with case and proposal teams to provide knowledge assets, analysis and expert advisory. You'll serve as a thought partner and content expert to case teams and sector leaders, helping structure and solve complex issues. Additionally, as a Manager - BCG Vantage you will drive development of intellectual property and knowledge assets to support the Aerospace & Defense sector, serving as an active contributor to commercialization efforts for the topic, whilst working with business leaders to drive proposals & go-to-market efforts. As a Manager - BCG Vantage, you may line manage a team of junior colleagues (though will not be expected to do so immediately), taking responsibility for their goal setting, ongoing feedback and career development support. We are seeking a qualified candidate to support projects within the Aerospace & Defense sectors across the globe, with a particular emphasis on the defense industry in Europe. A successful candidate will likely come from the aerospace and defense industry, an aerospace and defense consultancy, or think tanks. Military service, particularly in roles relevant to defense strategy, procurement and operations, would also be a strong asset. This role is geared for an individual with a strong understanding of the business dynamics across the European defense sector, especially those who can speak to the technical and corporate trends across all military domains. While this role is pitched at the Manager level, we welcome applications from candidates with slightly less experience who demonstrate strong capabilities - in which case we may consider appointment at the Senior Analyst level. YOU'RE GOOD AT Solving complex client problems through formulating relevant research and/or analytical approaches in aerospace and defense Driving development and maintenance of knowledge assets e.g. tools, databases, sector materials, based on different client contexts Communicating with senior stakeholders, demonstrating the ability to engage your audience effectively Managing a portfolio of projects, with strong awareness of business priorities and commercial impact Training, coaching, and mentoring junior team members Working in an ever changing and complex environment, and comfortable with ambiguity and navigating a fast-paced environment What You'll Bring 3+ years consulting experience in relevant aerospace and defense industry required; candidates with consulting experience (especially strategy, growth, go-to-market, and due diligence experience) preferred In lieu of consulting experience, 4+ years minimum industry experience required; 6-10+ years of industry experience strongly preferred Bachelor's Degree required (advanced degree preferred) Fluency in English; fluency in one or more other European languages is a major plus Outstanding interpersonal and communication skills to interact with internal and external stakeholder while working in a global collaborative team environment; experience working with diverse international teams is a major plus Who You'll Work With As a Manager - BCG Vantage on our Topic Activation path, you will collaborate with global topic leads and colleagues across BCG to bring expertise and capabilities to the service of our internal and external clients. Our team is made up of a diverse pool of BCG Vantage positions that allow us to pursue exciting, innovative BCG Vantage careers. Additional info BCG Vantage is a powerhouse of expertise, seamlessly embedded within Practice Areas and markets to drive extraordinary impact. It equips BCG case teams and clients with cutting-edge expertise, proprietary assets, actionable data, and transformative insights that empower our case teams and enable our clients to achieve their aspirations. With global experts across 20 Practices, covering more than 100 topics, sectors and offers, plus four focused geographic markets, BCG Vantage delivers unparalleled depth and breadth of insight & expertise. BCG Vantage consists of three career paths, each playing a crucial role in delivering value to clients, case teams and practice teams. Client Focus (Embedded Expertise) Integrates into client-facing teams to deliver direct client impact through expertise, know-how, and proprietary tools and assets Topic Activation (Sector Expertise with Proprietary Tool & Data Solutions) Combines deep domain insights with our know-how and proprietary assets to address targeted challenges directly with clients and project teams; co-creates insights on industry trends and functional topics, proprietary data and tools, and teams to codify IP that all enables BCG to deliver excellent business value with its clients Research (Practice Topic and Sector-Aligned Research and Insights) Delivers actionable research and insights tailored to the client project's needs; works with qualitative and quantitative data, conducts research and provides synthesized results from sources including commercial data, public and open source, company and industry research, macro-economic, commodities and trade data. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Mar 01, 2026
Full time
Locations : Düsseldorf München London Madrid Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do As a Manager - BCG Vantage on our Topic Activation path within BCG's Industrial Goods Practice Area, you will collaborate and partner in a growing global team, providing industry expertise and insights. You will work together with case and proposal teams to provide knowledge assets, analysis and expert advisory. You'll serve as a thought partner and content expert to case teams and sector leaders, helping structure and solve complex issues. Additionally, as a Manager - BCG Vantage you will drive development of intellectual property and knowledge assets to support the Aerospace & Defense sector, serving as an active contributor to commercialization efforts for the topic, whilst working with business leaders to drive proposals & go-to-market efforts. As a Manager - BCG Vantage, you may line manage a team of junior colleagues (though will not be expected to do so immediately), taking responsibility for their goal setting, ongoing feedback and career development support. We are seeking a qualified candidate to support projects within the Aerospace & Defense sectors across the globe, with a particular emphasis on the defense industry in Europe. A successful candidate will likely come from the aerospace and defense industry, an aerospace and defense consultancy, or think tanks. Military service, particularly in roles relevant to defense strategy, procurement and operations, would also be a strong asset. This role is geared for an individual with a strong understanding of the business dynamics across the European defense sector, especially those who can speak to the technical and corporate trends across all military domains. While this role is pitched at the Manager level, we welcome applications from candidates with slightly less experience who demonstrate strong capabilities - in which case we may consider appointment at the Senior Analyst level. YOU'RE GOOD AT Solving complex client problems through formulating relevant research and/or analytical approaches in aerospace and defense Driving development and maintenance of knowledge assets e.g. tools, databases, sector materials, based on different client contexts Communicating with senior stakeholders, demonstrating the ability to engage your audience effectively Managing a portfolio of projects, with strong awareness of business priorities and commercial impact Training, coaching, and mentoring junior team members Working in an ever changing and complex environment, and comfortable with ambiguity and navigating a fast-paced environment What You'll Bring 3+ years consulting experience in relevant aerospace and defense industry required; candidates with consulting experience (especially strategy, growth, go-to-market, and due diligence experience) preferred In lieu of consulting experience, 4+ years minimum industry experience required; 6-10+ years of industry experience strongly preferred Bachelor's Degree required (advanced degree preferred) Fluency in English; fluency in one or more other European languages is a major plus Outstanding interpersonal and communication skills to interact with internal and external stakeholder while working in a global collaborative team environment; experience working with diverse international teams is a major plus Who You'll Work With As a Manager - BCG Vantage on our Topic Activation path, you will collaborate with global topic leads and colleagues across BCG to bring expertise and capabilities to the service of our internal and external clients. Our team is made up of a diverse pool of BCG Vantage positions that allow us to pursue exciting, innovative BCG Vantage careers. Additional info BCG Vantage is a powerhouse of expertise, seamlessly embedded within Practice Areas and markets to drive extraordinary impact. It equips BCG case teams and clients with cutting-edge expertise, proprietary assets, actionable data, and transformative insights that empower our case teams and enable our clients to achieve their aspirations. With global experts across 20 Practices, covering more than 100 topics, sectors and offers, plus four focused geographic markets, BCG Vantage delivers unparalleled depth and breadth of insight & expertise. BCG Vantage consists of three career paths, each playing a crucial role in delivering value to clients, case teams and practice teams. Client Focus (Embedded Expertise) Integrates into client-facing teams to deliver direct client impact through expertise, know-how, and proprietary tools and assets Topic Activation (Sector Expertise with Proprietary Tool & Data Solutions) Combines deep domain insights with our know-how and proprietary assets to address targeted challenges directly with clients and project teams; co-creates insights on industry trends and functional topics, proprietary data and tools, and teams to codify IP that all enables BCG to deliver excellent business value with its clients Research (Practice Topic and Sector-Aligned Research and Insights) Delivers actionable research and insights tailored to the client project's needs; works with qualitative and quantitative data, conducts research and provides synthesized results from sources including commercial data, public and open source, company and industry research, macro-economic, commodities and trade data. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Our Customer Success team is committed to helping customers maximize the value of Asana as both a technology platform and a holistic approach to collaboration. From high touch to scalable success, our goal is to deepen the usage of the whole work graph, resulting in delivering unmatched value with scalability and consistency. We strive to help all of our customers, across countries, industries, and functions, get off on the right foot and continue to get the most value out of Asana over time. We are looking for a Strategic Customer Success Manager (CSM) to help support and grow our largest and most strategic customers. As a Strategic CSM, you'll guide a portfolio of customers to deploy Asana successfully, adopt it widely across their organisation, and ensure they continuously gain business value from Asana. By engaging your customers using a consultative approach, you'll position yourself a strategic partner and serve as the trusted point of contact across their lifecycle: onboarding, value creation and renewal. Equipped with the knowledge of what it takes for customers to succeed with Asana, you will serve as the voice of your customers cross-functionally, providing feedback to the Product team and broader business. To the entire Asana team, you'll exemplify an empathetic, customer centric perspective. This role is based in our London office with an office centric hybrid schedule. The standard in office days are Monday, Tuesday and Thursday. Most Asanas have the option to work from home on Wednesdays and Fridays. If you're interviewing for this role, your Talent Acquisition Partner will share more about the in office requirements. What you'll achieve: Develop, nurture and own relationships at every level of the organisation with a focus on senior level and decision making stakeholders (i.e. C Level) serving as a trusted advisor on the collaborative work management space Partner with customers to identify their strategic goals and co create Success Plans with clear success metrics and engagement strategies Execute on all phases of the customer journey; ensuring value through deployment strategies, change management, workflow design, business reviews and roadmap consultations Collaborate with Sales to develop strategic account plans, nurture executive relationships, manage renewals and explore expansion opportunities Develop and maintain an internal Champion Network or Centre of Excellence within the customer's organisation to help foster customer advocacy and facilitate customer testimonials or case studies Analyse customer usage to identify trends and drive targeted campaigns for enhanced engagement and product adoption to proactively identify risks and lead internal teams to create and execute corrective plans Identify and forecast risk while proactively identifying and mitigating risks to drive customer satisfaction and long term success Serve as the voice of your customers by surfacing key trends and insights to R&D and business teams based on your knowledge of customer's needs Travel and meet customers on site up to 25% of the time About you: 5+ years of demonstrated success in a SaaS based Customer Success or Account Management role Proven track record managing large, complex enterprise accounts, driving both product led and sales led growth initiatives, and overseeing enterprise wide technology implementations across diverse stakeholder groups - from C Suite executives to functional leaders and administrators Ability to run C Suite level business reviews and craft compelling value narratives, align initiatives to OKRs/KPIs, influence decisions without direct authority and deliver exceptional storytelling around impact and ROI Experience managing a book of high value customer relationships. You're able to drive customer success and align within complex organizational structures, building trust with a broad range of stakeholders, from C Suite Executives, Department Leads, to day to day Asana users Customer centric at your core. You're devoted to ensuring our customers' success and adoption of Asana and advocate for regional customers' needs Strong cross functional collaborator with experience partnering with Account Executives or Partners to provide a high quality, thoughtful customer experience Self motivated, proactive team player. You have a bias for action and work effectively in a highly ambiguous, ever changing environment. You're able to zoom into granular details and also zoom out to understand the larger strategy and philosophy of how and why decisions are made Driven, process oriented person. You're able to effectively balance competing priorities and make decisions that best support the customer, the team, and Asana. Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision making At Asana, we're committed to building teams that include a variety of backgrounds, perspectives, and skills, as this is critical to helping us achieve our mission. If you're interested in this role and don't meet every listed requirement, we still encourage you to apply. What we'll offer Our comprehensive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission. We believe that compensation should be reflective of the value you create relative to the market value of your role. To ensure pay is fair and not impacted by biases, we're committed to looking at market value which is why we check ourselves and conduct a yearly pay equity audit. For this role, the estimated base salary range is between £104,000 - £118,400. The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the base salary range for this role may be modified. In addition to base salary, your compensation package will include additional components such as equity, sales incentive pay and benefits. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role. We strive to provide equitable and competitive benefits packages that support our employees worldwide and include: Mental health, wellness & fitness benefits Career coaching & support Inclusive family building benefits Long term savings or retirement plans In office culinary options to cater to your dietary preferences These are just some of the benefits we offer, and benefits may vary based on role, country, and local regulations. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role. About us Asana is a leading platform for human + AI collaboration. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named to Fortune's Best Workplaces for 7+ years and recognized by Fast Company, Forbes, and Gartner for excellence in workplace culture and innovation. We offer an exceptional office centric culture while adopting the best elements of hybrid models to ensure that every one of our global team members can work together effortlessly. With 13+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong. Join Asana's Talent Network to stay up to date on job opportunities and life at Asana.
Mar 01, 2026
Full time
Our Customer Success team is committed to helping customers maximize the value of Asana as both a technology platform and a holistic approach to collaboration. From high touch to scalable success, our goal is to deepen the usage of the whole work graph, resulting in delivering unmatched value with scalability and consistency. We strive to help all of our customers, across countries, industries, and functions, get off on the right foot and continue to get the most value out of Asana over time. We are looking for a Strategic Customer Success Manager (CSM) to help support and grow our largest and most strategic customers. As a Strategic CSM, you'll guide a portfolio of customers to deploy Asana successfully, adopt it widely across their organisation, and ensure they continuously gain business value from Asana. By engaging your customers using a consultative approach, you'll position yourself a strategic partner and serve as the trusted point of contact across their lifecycle: onboarding, value creation and renewal. Equipped with the knowledge of what it takes for customers to succeed with Asana, you will serve as the voice of your customers cross-functionally, providing feedback to the Product team and broader business. To the entire Asana team, you'll exemplify an empathetic, customer centric perspective. This role is based in our London office with an office centric hybrid schedule. The standard in office days are Monday, Tuesday and Thursday. Most Asanas have the option to work from home on Wednesdays and Fridays. If you're interviewing for this role, your Talent Acquisition Partner will share more about the in office requirements. What you'll achieve: Develop, nurture and own relationships at every level of the organisation with a focus on senior level and decision making stakeholders (i.e. C Level) serving as a trusted advisor on the collaborative work management space Partner with customers to identify their strategic goals and co create Success Plans with clear success metrics and engagement strategies Execute on all phases of the customer journey; ensuring value through deployment strategies, change management, workflow design, business reviews and roadmap consultations Collaborate with Sales to develop strategic account plans, nurture executive relationships, manage renewals and explore expansion opportunities Develop and maintain an internal Champion Network or Centre of Excellence within the customer's organisation to help foster customer advocacy and facilitate customer testimonials or case studies Analyse customer usage to identify trends and drive targeted campaigns for enhanced engagement and product adoption to proactively identify risks and lead internal teams to create and execute corrective plans Identify and forecast risk while proactively identifying and mitigating risks to drive customer satisfaction and long term success Serve as the voice of your customers by surfacing key trends and insights to R&D and business teams based on your knowledge of customer's needs Travel and meet customers on site up to 25% of the time About you: 5+ years of demonstrated success in a SaaS based Customer Success or Account Management role Proven track record managing large, complex enterprise accounts, driving both product led and sales led growth initiatives, and overseeing enterprise wide technology implementations across diverse stakeholder groups - from C Suite executives to functional leaders and administrators Ability to run C Suite level business reviews and craft compelling value narratives, align initiatives to OKRs/KPIs, influence decisions without direct authority and deliver exceptional storytelling around impact and ROI Experience managing a book of high value customer relationships. You're able to drive customer success and align within complex organizational structures, building trust with a broad range of stakeholders, from C Suite Executives, Department Leads, to day to day Asana users Customer centric at your core. You're devoted to ensuring our customers' success and adoption of Asana and advocate for regional customers' needs Strong cross functional collaborator with experience partnering with Account Executives or Partners to provide a high quality, thoughtful customer experience Self motivated, proactive team player. You have a bias for action and work effectively in a highly ambiguous, ever changing environment. You're able to zoom into granular details and also zoom out to understand the larger strategy and philosophy of how and why decisions are made Driven, process oriented person. You're able to effectively balance competing priorities and make decisions that best support the customer, the team, and Asana. Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision making At Asana, we're committed to building teams that include a variety of backgrounds, perspectives, and skills, as this is critical to helping us achieve our mission. If you're interested in this role and don't meet every listed requirement, we still encourage you to apply. What we'll offer Our comprehensive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission. We believe that compensation should be reflective of the value you create relative to the market value of your role. To ensure pay is fair and not impacted by biases, we're committed to looking at market value which is why we check ourselves and conduct a yearly pay equity audit. For this role, the estimated base salary range is between £104,000 - £118,400. The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the base salary range for this role may be modified. In addition to base salary, your compensation package will include additional components such as equity, sales incentive pay and benefits. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role. We strive to provide equitable and competitive benefits packages that support our employees worldwide and include: Mental health, wellness & fitness benefits Career coaching & support Inclusive family building benefits Long term savings or retirement plans In office culinary options to cater to your dietary preferences These are just some of the benefits we offer, and benefits may vary based on role, country, and local regulations. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role. About us Asana is a leading platform for human + AI collaboration. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named to Fortune's Best Workplaces for 7+ years and recognized by Fast Company, Forbes, and Gartner for excellence in workplace culture and innovation. We offer an exceptional office centric culture while adopting the best elements of hybrid models to ensure that every one of our global team members can work together effortlessly. With 13+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong. Join Asana's Talent Network to stay up to date on job opportunities and life at Asana.
Graduate Technical Sales Associate Global Data Centre Solutions You will be based from our Birmingham office. However, the role may require customer site visits, so you need to be flexible to travel and stay away when required. To get on this prestigious graduate programme we require a bachelor's degree in Computer Science, Electrical/Mechanical Engineering, Cloud Computing or IT (other relevant fields will also be considered). Please include your certificates in your application alongside your UK Driving licence. Join our EMEA Data Centre Solutions team to support the full portfolio of Johnson Controls technologies (Thermal Management, BMS, Fire, Security, Digital Solutions) that keep the worlds digital infrastructure running. Be at the forefront of technology and innovation driving the sustainable future of data centres. This graduate role is designed to give you hands-on experience in technical sales and account management within a multi-disciplined team while working alongside industry experts. Youll develop the skills to become a trusted advisor to global clients, data centre designers and builders, helping to shape the future of sustainable, smart infrastructure. What Youll Do As a Graduate Technical Sales Associate, youll learn and support in the following areas: 1. Customer Engagement & Relationship Building Participate in meetings with global data centre clients to understand their technical needs. Learn how to build strong, long-term relationships that position Johnson Controls as a trusted partner. 2. Technical Solution Development Work with senior account managers to translate customer requirements into tailored proposals. Gain exposure to innovative technologies and learn how to position them effectively. 3. Sales Strategy & Planning Assist in account planning sessions to identify growth opportunities. Learn how to use customer insights (Voice of Customer) to shape sales strategies. 4. Collaboration Across Teams Work closely with product specialists, engineering teams, and global account managers. Support coordination for new product introductions, interwoven technical solutions and innovation workshops. 5. Market & Product Insights Help gather and analyse customer feedback to influence future product development. Learn how to highlight Johnson Controls technical advantages against competitors. 6. Operational Support Contribute to quarterly business reviews and pipeline discussions. Assist in preparing reports on account performance and upcoming projects. Who We Are Johnson Controls is a global leader in technology and industry, serving customers in over 150 countries. We create intelligent buildings, energy-efficient solutions, and integrated infrastructure that drive progress. As a graduate, you'll be part of our mission to shape a better tomorrow making buildings safer, smarter and more sustainable. Learn more about us here. How Youll Learn Shadowing industry professionals to gain real-world experience Learning about cutting-edge products and technology in the data centre sector Assisting in designing solutions, processing quotes, and managing projects Collaborating with teams across the business, ensuring seamless service delivery Education BMS Progress Level 4 Sales Executive Mix of college learning remotely and hands-on mentoring What Youll Need: ? Bachelor's degree in Computer Science, Electrical/Mechanical Engineering, Cloud Computing or IT (other relevant fields will also be considered) ? Full Driving Licence (Essential for the role) ? Valid Passport ? Strong communication & organisational skills ? IT proficiency Comfort with digital tools and platforms ? Passion for teamwork & customer engagement ? A future-focused mindset Thinking ahead and innovating Perks & Pay: Competitive salary package £26,500 plus incentive earning potential from 9 months Paid holidays plus sick pay We look after you Comprehensive benefits Access to Company pension scheme, overtime and travel payments where applicable.Referral scheme, discounts on high-street brands, cycle-to-work scheme, and exclusive discounts on Johnson Controls security products Top-tier training Extensive product and on-the-job/cross-training opportunities Supportive team environment Learn from the best in a collaborative and encouraging setting Career progression Development opportunities through various career ladders Commitment to safety Dedicated to our Zero Harm policy Access to business resource groups Learn and connect with industry leaders Company IT equipment Everything you need to succeed After This Programme Many of our graduates go on to become lead sellers and managers, leading teams and projects with confidence. This role is just the beginningthe potential for growth within Johnson Controls is limitless. Next Steps: Send your CV, driving licence, degree certificate If your application stands out, you will have a chat with our Talent Acquisition team Smash the screening call and you will be invited to attend an assessment centre Start your journey in late summer 2026! Deadline to apply: Friday 10th April 2026 Ready to launch your career with Johnson Controls? Apply now and lets get started! JBRP1_UKTJ
Mar 01, 2026
Full time
Graduate Technical Sales Associate Global Data Centre Solutions You will be based from our Birmingham office. However, the role may require customer site visits, so you need to be flexible to travel and stay away when required. To get on this prestigious graduate programme we require a bachelor's degree in Computer Science, Electrical/Mechanical Engineering, Cloud Computing or IT (other relevant fields will also be considered). Please include your certificates in your application alongside your UK Driving licence. Join our EMEA Data Centre Solutions team to support the full portfolio of Johnson Controls technologies (Thermal Management, BMS, Fire, Security, Digital Solutions) that keep the worlds digital infrastructure running. Be at the forefront of technology and innovation driving the sustainable future of data centres. This graduate role is designed to give you hands-on experience in technical sales and account management within a multi-disciplined team while working alongside industry experts. Youll develop the skills to become a trusted advisor to global clients, data centre designers and builders, helping to shape the future of sustainable, smart infrastructure. What Youll Do As a Graduate Technical Sales Associate, youll learn and support in the following areas: 1. Customer Engagement & Relationship Building Participate in meetings with global data centre clients to understand their technical needs. Learn how to build strong, long-term relationships that position Johnson Controls as a trusted partner. 2. Technical Solution Development Work with senior account managers to translate customer requirements into tailored proposals. Gain exposure to innovative technologies and learn how to position them effectively. 3. Sales Strategy & Planning Assist in account planning sessions to identify growth opportunities. Learn how to use customer insights (Voice of Customer) to shape sales strategies. 4. Collaboration Across Teams Work closely with product specialists, engineering teams, and global account managers. Support coordination for new product introductions, interwoven technical solutions and innovation workshops. 5. Market & Product Insights Help gather and analyse customer feedback to influence future product development. Learn how to highlight Johnson Controls technical advantages against competitors. 6. Operational Support Contribute to quarterly business reviews and pipeline discussions. Assist in preparing reports on account performance and upcoming projects. Who We Are Johnson Controls is a global leader in technology and industry, serving customers in over 150 countries. We create intelligent buildings, energy-efficient solutions, and integrated infrastructure that drive progress. As a graduate, you'll be part of our mission to shape a better tomorrow making buildings safer, smarter and more sustainable. Learn more about us here. How Youll Learn Shadowing industry professionals to gain real-world experience Learning about cutting-edge products and technology in the data centre sector Assisting in designing solutions, processing quotes, and managing projects Collaborating with teams across the business, ensuring seamless service delivery Education BMS Progress Level 4 Sales Executive Mix of college learning remotely and hands-on mentoring What Youll Need: ? Bachelor's degree in Computer Science, Electrical/Mechanical Engineering, Cloud Computing or IT (other relevant fields will also be considered) ? Full Driving Licence (Essential for the role) ? Valid Passport ? Strong communication & organisational skills ? IT proficiency Comfort with digital tools and platforms ? Passion for teamwork & customer engagement ? A future-focused mindset Thinking ahead and innovating Perks & Pay: Competitive salary package £26,500 plus incentive earning potential from 9 months Paid holidays plus sick pay We look after you Comprehensive benefits Access to Company pension scheme, overtime and travel payments where applicable.Referral scheme, discounts on high-street brands, cycle-to-work scheme, and exclusive discounts on Johnson Controls security products Top-tier training Extensive product and on-the-job/cross-training opportunities Supportive team environment Learn from the best in a collaborative and encouraging setting Career progression Development opportunities through various career ladders Commitment to safety Dedicated to our Zero Harm policy Access to business resource groups Learn and connect with industry leaders Company IT equipment Everything you need to succeed After This Programme Many of our graduates go on to become lead sellers and managers, leading teams and projects with confidence. This role is just the beginningthe potential for growth within Johnson Controls is limitless. Next Steps: Send your CV, driving licence, degree certificate If your application stands out, you will have a chat with our Talent Acquisition team Smash the screening call and you will be invited to attend an assessment centre Start your journey in late summer 2026! Deadline to apply: Friday 10th April 2026 Ready to launch your career with Johnson Controls? Apply now and lets get started! JBRP1_UKTJ
Impero is expanding internationally and continuing our strong growth journey. We already serve several UK based customers, including the world's largest media agency network, a global player in the mining industry, and a leading global cyber and software resilience business. Following a highly successful expansion into Germany, where we have built a strong market position, more than 50 percent of our revenue today comes from international customers. We are now looking for a highly commercial and entrepreneurial profile to take ownership of the next phase of our UK growth and further develop the market. This is not a maintenance role. This is a true market creation opportunity. You will be Impero's first dedicated commercial profile in the UK. Your mandate is clear: open doors, build strategic partnerships, win enterprise customers, and position Impero as a leading compliance platform within Financial and Tax Compliance. Position Overview Why this role is unique You will work directly with our CCO and the Founder of Impero (responsible for partners and new market expansion) You will help shape the UK go to market strategy You will build Big Four partnerships You will win flagship customers You will define how Impero succeeds in one of Europe's most important compliance markets Key Responsibilities Who you are You likely come from one of the Big Four in the UK or a similar leading advisory firm You have approximately 5 years of experience at consultant level, for example as Consultant, Senior Consultant, or Manager You have worked with one or more of these areas: GRC, Risk, Internal Controls, Financial Compliance, or Tax Compliance You have a strong professional network and understand how to open doors You combine domain credibility with commercial drive You are comfortable taking ownership, creating momentum, and building something new Experience with SaaS, compliance technology, or digital transformation is a strong advantage What we offer A rare opportunity to build the UK market for a Danish Nasdaq listed SaaS company with astrong international customer base Direct collaboration with executive leadership and founders High visibility and significant autonomy A fast growing international scale up environment Location: London, UK with flexible working arrangements. Some travel to Denmark is expected. About Impero Impero A/S is a rapidly growing SaaS company listed on the Danish Nasdaq First North, specializing in financial and tax compliance. Our platform helps simplify financial and tax teams document risks, set up corresponding internal controls, and report on control status. We serve 22.5% of companies on the German DAX 40, and 40% of the Danish OMX C25 index. Impero is expanding internationally and continuing our strong growth journey. We already serve several UK based customers, including the world's largest media agency network, a global player in the mining industry, and a leading global cyber and software resilience business. Following a highly successful expansion into Germany, where we have built a strong market position, more than 50 percent of our revenue today comes from international customers. We are now looking for a highly commercial and entrepreneurial profile to take ownership of the next phase of our UK growth and further develop the market. We screen and interview on an ongoing basis. Apply for the position by sending your resume and application to , labelling it UK Commercial Market Director. Impero is an equal opportunity employer. All aspects of employment, hiring and promoting are based on merit and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression. Please be aware that if hired, as part of our Background check, we require a copy of your criminal record. We do that to ensure that we remain a trusted service provider and partner as well as to comply with relevant compliance requirements. Stay informed on all things Impero - webinar & event invites, exclusive content, product launches and more! Or let us show you why Impero is the right choice for your risk, internal control and compliance needs.
Mar 01, 2026
Full time
Impero is expanding internationally and continuing our strong growth journey. We already serve several UK based customers, including the world's largest media agency network, a global player in the mining industry, and a leading global cyber and software resilience business. Following a highly successful expansion into Germany, where we have built a strong market position, more than 50 percent of our revenue today comes from international customers. We are now looking for a highly commercial and entrepreneurial profile to take ownership of the next phase of our UK growth and further develop the market. This is not a maintenance role. This is a true market creation opportunity. You will be Impero's first dedicated commercial profile in the UK. Your mandate is clear: open doors, build strategic partnerships, win enterprise customers, and position Impero as a leading compliance platform within Financial and Tax Compliance. Position Overview Why this role is unique You will work directly with our CCO and the Founder of Impero (responsible for partners and new market expansion) You will help shape the UK go to market strategy You will build Big Four partnerships You will win flagship customers You will define how Impero succeeds in one of Europe's most important compliance markets Key Responsibilities Who you are You likely come from one of the Big Four in the UK or a similar leading advisory firm You have approximately 5 years of experience at consultant level, for example as Consultant, Senior Consultant, or Manager You have worked with one or more of these areas: GRC, Risk, Internal Controls, Financial Compliance, or Tax Compliance You have a strong professional network and understand how to open doors You combine domain credibility with commercial drive You are comfortable taking ownership, creating momentum, and building something new Experience with SaaS, compliance technology, or digital transformation is a strong advantage What we offer A rare opportunity to build the UK market for a Danish Nasdaq listed SaaS company with astrong international customer base Direct collaboration with executive leadership and founders High visibility and significant autonomy A fast growing international scale up environment Location: London, UK with flexible working arrangements. Some travel to Denmark is expected. About Impero Impero A/S is a rapidly growing SaaS company listed on the Danish Nasdaq First North, specializing in financial and tax compliance. Our platform helps simplify financial and tax teams document risks, set up corresponding internal controls, and report on control status. We serve 22.5% of companies on the German DAX 40, and 40% of the Danish OMX C25 index. Impero is expanding internationally and continuing our strong growth journey. We already serve several UK based customers, including the world's largest media agency network, a global player in the mining industry, and a leading global cyber and software resilience business. Following a highly successful expansion into Germany, where we have built a strong market position, more than 50 percent of our revenue today comes from international customers. We are now looking for a highly commercial and entrepreneurial profile to take ownership of the next phase of our UK growth and further develop the market. We screen and interview on an ongoing basis. Apply for the position by sending your resume and application to , labelling it UK Commercial Market Director. Impero is an equal opportunity employer. All aspects of employment, hiring and promoting are based on merit and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression. Please be aware that if hired, as part of our Background check, we require a copy of your criminal record. We do that to ensure that we remain a trusted service provider and partner as well as to comply with relevant compliance requirements. Stay informed on all things Impero - webinar & event invites, exclusive content, product launches and more! Or let us show you why Impero is the right choice for your risk, internal control and compliance needs.
Role: Customer Care Manager Location: Wimbledon office Contract type: Full time, permanent The Customer Care Manager is responsible for leading and developing the UK & Ireland Customer Care and Project Delivery teams to ensure exceptional execution of customer care activities, logistics coordination, backlog management, dispute resolution, and on-time delivery of Carrier HVAC products and third-party equipment. This role is critical to the commercial performance of the UK Applied business. The Customer Care Manager owns the order-to-delivery lifecycle, supports effective cash collection, provides accurate and timely sales (invoicing) forecasts, and acts as a key operational interface between Sales, Finance, Logistics, Factories, and Carrier Climate Solutions Europe (CSE) Customer Care leadership. What will you be doing? Lead, coach, and develop the Customer Care and Project Delivery teams. Ensure accurate and timely handling of all customer orders and enquiries. Provide leadership an oversight of the project delivery team to ensure seamless execution from order intake through to final delivery. Work closely with Carrier Climate Solutions Europe (CSE) logistics teams and approved local logistics partners. Work closely with the Accounts Receivable (AR) team, Finance, Sales Managers, and the UK Applied Commercial Director to resolve invoice disputes. Own and maintain the accuracy of the UK Applied sales backlog. Review and enhance customer care, delivery, and dispute management processes to improve efficiency and customer experience. To be successful in this role you will have/be: Proven experience in a customer care, order-to-cash, operations, or project delivery leadership role within a technical, manufacturing, or project-based environment (HVAC, building services, engineering, or similar preferred). Demonstrated experience leading and developing multi-disciplinary teams, including customer care, project delivery, or operational support functions. Strong understanding of order-to-delivery and order-to-cash processes, including backlog management, delivery coordination, invoicing triggers, and cash conversion. Proven ability to manage On-Time Delivery (OTD) performance and proactively mitigate delivery and operational risks. Excellent communication skills, with the confidence to handle escalations, complex customer situations, and senior internal stakeholders. Strong organisational, prioritisation, and decision-making skills, with the ability to manage multiple competing demands in a fast-paced environment. What can we offer you? Competitive base salary Generous bonus scheme (paid quarterly) 25 Days Holiday + bank holidays Holiday purchase scheme Company pension scheme Career progression - we love to build and nurture talent from within, therefore we'll work with you to achieve your long-term career aspirations More about us: Carrier is the world's leader in high-technology heating, air-conditioning and refrigeration solutions. We have of a history of more than 100 years of proven innovation, solving problems on a global level, and our innovations drive new industries. Our mission is to be the first choice for heating, air-conditioning and refrigeration solutions worldwide. We work every day to make the world a better place to live, work and play. Consistently ranked as one of the world's most respected companies, we are also a pioneer of social responsibility, looking after the environment as well our people. Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. Job Applicant's Privacy Notice: Click on this link to read the Job Applicant's Privacy Notice:
Mar 01, 2026
Full time
Role: Customer Care Manager Location: Wimbledon office Contract type: Full time, permanent The Customer Care Manager is responsible for leading and developing the UK & Ireland Customer Care and Project Delivery teams to ensure exceptional execution of customer care activities, logistics coordination, backlog management, dispute resolution, and on-time delivery of Carrier HVAC products and third-party equipment. This role is critical to the commercial performance of the UK Applied business. The Customer Care Manager owns the order-to-delivery lifecycle, supports effective cash collection, provides accurate and timely sales (invoicing) forecasts, and acts as a key operational interface between Sales, Finance, Logistics, Factories, and Carrier Climate Solutions Europe (CSE) Customer Care leadership. What will you be doing? Lead, coach, and develop the Customer Care and Project Delivery teams. Ensure accurate and timely handling of all customer orders and enquiries. Provide leadership an oversight of the project delivery team to ensure seamless execution from order intake through to final delivery. Work closely with Carrier Climate Solutions Europe (CSE) logistics teams and approved local logistics partners. Work closely with the Accounts Receivable (AR) team, Finance, Sales Managers, and the UK Applied Commercial Director to resolve invoice disputes. Own and maintain the accuracy of the UK Applied sales backlog. Review and enhance customer care, delivery, and dispute management processes to improve efficiency and customer experience. To be successful in this role you will have/be: Proven experience in a customer care, order-to-cash, operations, or project delivery leadership role within a technical, manufacturing, or project-based environment (HVAC, building services, engineering, or similar preferred). Demonstrated experience leading and developing multi-disciplinary teams, including customer care, project delivery, or operational support functions. Strong understanding of order-to-delivery and order-to-cash processes, including backlog management, delivery coordination, invoicing triggers, and cash conversion. Proven ability to manage On-Time Delivery (OTD) performance and proactively mitigate delivery and operational risks. Excellent communication skills, with the confidence to handle escalations, complex customer situations, and senior internal stakeholders. Strong organisational, prioritisation, and decision-making skills, with the ability to manage multiple competing demands in a fast-paced environment. What can we offer you? Competitive base salary Generous bonus scheme (paid quarterly) 25 Days Holiday + bank holidays Holiday purchase scheme Company pension scheme Career progression - we love to build and nurture talent from within, therefore we'll work with you to achieve your long-term career aspirations More about us: Carrier is the world's leader in high-technology heating, air-conditioning and refrigeration solutions. We have of a history of more than 100 years of proven innovation, solving problems on a global level, and our innovations drive new industries. Our mission is to be the first choice for heating, air-conditioning and refrigeration solutions worldwide. We work every day to make the world a better place to live, work and play. Consistently ranked as one of the world's most respected companies, we are also a pioneer of social responsibility, looking after the environment as well our people. Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. Job Applicant's Privacy Notice: Click on this link to read the Job Applicant's Privacy Notice:
Job Description Sysco have a fantastic opportunity for a Senior Technical Manager - Manufacturing to join the team on a full-time, permanent basis, reporting into the Head of Technical. The Senior Technical Manager Manufacturingoperates as a key member of the senior technical leadership team, with responsibility for food safety, quality, legality, and product integrity across Sysco GB manufacturing sites. This role ensures compliance with Sysco manufacturing standards, third-party certifications, and all technical governance requirements through strong collaboration with site-based technical and quality teams. You will support the integration of new and existing manufacturing facilities, drive consistency across operations, champion continuous improvement, and influence senior stakeholders to align technical standards across Sysco GB. We are offering this role on a homebased contract; however the role requires regular travel to sites across the UK, you must be comfortable and flexible with travel and commuting for project and team meetings. Key Accountabilities & Responsibilities: Lead the technical integration of new manufacturing sites into Sysco GB, collaborating with audit, central technical, distribution quality and site teams. Drive technical excellence through consistent food safety systems, QMS, andrisk basedraw material approval programmes. Support the activation of Sysco GBs commercial proposition with respect to manufacturing product supply through broadline businessesthrough working in collaboration with responsible functions. Develop Sysco GB manufacturing standards and policies aligned to central requirements and working closely with senior technical leadership team Champion continuous improvement and ensure all sites meet Sysco manufacturing audit requirements. Develop andmaintainmanufacturing standards and policies in line with central technical requirements. Embed central policies,processesand tools across sites with clear communication to stakeholders. Set and uphold due diligence standards, including microbiology, pest control, hygiene, HACCP, temperature control, productdataand labelling. Act as the escalation point for serious incidents and oversee incident management. Provide support andguidanceto the facility based technical teams as needed, e.g. GFSI, regulatory, customer, supplier,incidents,etc. Deliver regular integration and performance updates to the Sysco GB technical leadership team. Support training and development to ensure effective embedding of processes. Lead food safety and quality projects, including requirements, business casesupportand steering committee representation. Provide leadership focused on driving cost efficiencies whilemaintainingtechnical standards. About you: The role requires significant experience operating as a Technical Manager, supported by a degree in Food Science, Food Technology or a related discipline, along with HACCP Level 4 and formal lead assessor/internal auditor training or qualification. The ideal candidate will have a strong manufacturing background, preferably across multiple sites, with experience in fresh, chilled, high-risk, meat and/or fish categories. They will demonstrate strong problem-solving and root-cause analysis skills, a high level of IT proficiency, and a solid understanding of quality management systems, HACCP, and relevant UK and European food legislation. Excellent communication, influencing and organisational skills are essential, as is the ability to manage cross-functional projects effectively. Experience within global or international organisations and proficiency in additional European languages are desirable. What youll receive: A competitive salary Company car allowance of £7,000 per annum or Company Car Single Private Medical Healthcare cover Eligible for company bonus scheme Generous holiday allowance, with option to purchase 5 additional holiday days Pension scheme Hybrid working contract Huge discounts on all sorts of lovely food and award-winning products through our staff shop Discounts on Cinema tickets, shopping and earn cashback on purchases through Sodexo. Recognition awards and Incentives Career progression opportunities - being part of the Sysco group, the worlds leading foodservice business, opens a world of possibility JBRP1_UKTJ
Mar 01, 2026
Full time
Job Description Sysco have a fantastic opportunity for a Senior Technical Manager - Manufacturing to join the team on a full-time, permanent basis, reporting into the Head of Technical. The Senior Technical Manager Manufacturingoperates as a key member of the senior technical leadership team, with responsibility for food safety, quality, legality, and product integrity across Sysco GB manufacturing sites. This role ensures compliance with Sysco manufacturing standards, third-party certifications, and all technical governance requirements through strong collaboration with site-based technical and quality teams. You will support the integration of new and existing manufacturing facilities, drive consistency across operations, champion continuous improvement, and influence senior stakeholders to align technical standards across Sysco GB. We are offering this role on a homebased contract; however the role requires regular travel to sites across the UK, you must be comfortable and flexible with travel and commuting for project and team meetings. Key Accountabilities & Responsibilities: Lead the technical integration of new manufacturing sites into Sysco GB, collaborating with audit, central technical, distribution quality and site teams. Drive technical excellence through consistent food safety systems, QMS, andrisk basedraw material approval programmes. Support the activation of Sysco GBs commercial proposition with respect to manufacturing product supply through broadline businessesthrough working in collaboration with responsible functions. Develop Sysco GB manufacturing standards and policies aligned to central requirements and working closely with senior technical leadership team Champion continuous improvement and ensure all sites meet Sysco manufacturing audit requirements. Develop andmaintainmanufacturing standards and policies in line with central technical requirements. Embed central policies,processesand tools across sites with clear communication to stakeholders. Set and uphold due diligence standards, including microbiology, pest control, hygiene, HACCP, temperature control, productdataand labelling. Act as the escalation point for serious incidents and oversee incident management. Provide support andguidanceto the facility based technical teams as needed, e.g. GFSI, regulatory, customer, supplier,incidents,etc. Deliver regular integration and performance updates to the Sysco GB technical leadership team. Support training and development to ensure effective embedding of processes. Lead food safety and quality projects, including requirements, business casesupportand steering committee representation. Provide leadership focused on driving cost efficiencies whilemaintainingtechnical standards. About you: The role requires significant experience operating as a Technical Manager, supported by a degree in Food Science, Food Technology or a related discipline, along with HACCP Level 4 and formal lead assessor/internal auditor training or qualification. The ideal candidate will have a strong manufacturing background, preferably across multiple sites, with experience in fresh, chilled, high-risk, meat and/or fish categories. They will demonstrate strong problem-solving and root-cause analysis skills, a high level of IT proficiency, and a solid understanding of quality management systems, HACCP, and relevant UK and European food legislation. Excellent communication, influencing and organisational skills are essential, as is the ability to manage cross-functional projects effectively. Experience within global or international organisations and proficiency in additional European languages are desirable. What youll receive: A competitive salary Company car allowance of £7,000 per annum or Company Car Single Private Medical Healthcare cover Eligible for company bonus scheme Generous holiday allowance, with option to purchase 5 additional holiday days Pension scheme Hybrid working contract Huge discounts on all sorts of lovely food and award-winning products through our staff shop Discounts on Cinema tickets, shopping and earn cashback on purchases through Sodexo. Recognition awards and Incentives Career progression opportunities - being part of the Sysco group, the worlds leading foodservice business, opens a world of possibility JBRP1_UKTJ
Business Systems Lead - Transport & Logistics Enterprise Technology Location:Flexible UK / remote Travel:Regular travel between UK operational sites required (expensed beyond base location) Salary:£90-£100k + 10% Bonus + Excellent Benefits Leading provider of UK critical infrastructure requires a Business Systems Lead of the transport and logistics enterprise technology. This role will require you to deliver the ongoing development of technology systems that support complex, high-volume operational environments across multiple UK sites. This is a senior leadership role responsible for ensuring core operational, logistics and terminal systems are stable, scalable and aligned to business growth. You will lead a multidisciplinary team spanning applications, systems analysis and development while partnering closely with operations, engineering and senior IT leadership. The role offers significant scope to shape and modernise systems, improve automation and drive data-led performance across a large-scale operational environment. Location is flexible across the UK with regular travel to operational sites includingSouth Wales, the South Coast and the Humber region. The Role You will take ownership of the systems and applications that enable day-to-day operational performance across logistics, terminals and engineering functions. Key responsibilities include: Leading the support, maintenance and development of operational and logistics systems across multiple sites Managing and developing a team of solution managers, analysts and technical specialists Overseeing delivery of system enhancements, integrations and new capabilities aligned to business priorities Acting as the senior point of contact between IT and operational stakeholders Driving continuous improvement, automation and performance optimisation through technology Managing vendors, system integrator and third-party technology partners Ensuring strong service performance across incident, problem and change management Delivering and supporting BI, reporting and data solutions for operational performance Managing budgets, roadmaps and resource planning across the function Leading large-scale systems and transformation programmes Supporting long-term technology strategy for operational and logistics platforms This role combineshands-on technical understanding with strategic leadershipand will suit someone comfortable operating at both operational and executive levels. We are deliberately open on sector background and welcome candidates from: Logistics & supply chain Transport & distribution Ports & terminals Manufacturing or industrial environments Engineering or asset-heavy businesses Large-scale operational environments Experience required: Leadership of enterprise or operational systems within complex organisations Strong knowledge of logistics, supply chain or operational technology platforms Experience leading technical or applications teams Delivery of large-scale systems or transformation programmes Vendor and systems integrator management Budget ownership and strategic planning Experience improving processes through technology and automation Strong stakeholder engagement across technical and operational teams Highly desirable: Experience with ERP, supply chain or terminal systems Data, reporting and BI platform delivery Integration and automation initiatives Agile and structured delivery methodologies Location & Travel The role can be based flexibly across the UK, particularly around: Cardiff / South Wales Southampton / South Coast Hull / Humber region Regular travel between operational sites is required. The salary is a basic between £90-100K with an exceptional package / pension and bonus scheme JBRP1_UKTJ
Mar 01, 2026
Full time
Business Systems Lead - Transport & Logistics Enterprise Technology Location:Flexible UK / remote Travel:Regular travel between UK operational sites required (expensed beyond base location) Salary:£90-£100k + 10% Bonus + Excellent Benefits Leading provider of UK critical infrastructure requires a Business Systems Lead of the transport and logistics enterprise technology. This role will require you to deliver the ongoing development of technology systems that support complex, high-volume operational environments across multiple UK sites. This is a senior leadership role responsible for ensuring core operational, logistics and terminal systems are stable, scalable and aligned to business growth. You will lead a multidisciplinary team spanning applications, systems analysis and development while partnering closely with operations, engineering and senior IT leadership. The role offers significant scope to shape and modernise systems, improve automation and drive data-led performance across a large-scale operational environment. Location is flexible across the UK with regular travel to operational sites includingSouth Wales, the South Coast and the Humber region. The Role You will take ownership of the systems and applications that enable day-to-day operational performance across logistics, terminals and engineering functions. Key responsibilities include: Leading the support, maintenance and development of operational and logistics systems across multiple sites Managing and developing a team of solution managers, analysts and technical specialists Overseeing delivery of system enhancements, integrations and new capabilities aligned to business priorities Acting as the senior point of contact between IT and operational stakeholders Driving continuous improvement, automation and performance optimisation through technology Managing vendors, system integrator and third-party technology partners Ensuring strong service performance across incident, problem and change management Delivering and supporting BI, reporting and data solutions for operational performance Managing budgets, roadmaps and resource planning across the function Leading large-scale systems and transformation programmes Supporting long-term technology strategy for operational and logistics platforms This role combineshands-on technical understanding with strategic leadershipand will suit someone comfortable operating at both operational and executive levels. We are deliberately open on sector background and welcome candidates from: Logistics & supply chain Transport & distribution Ports & terminals Manufacturing or industrial environments Engineering or asset-heavy businesses Large-scale operational environments Experience required: Leadership of enterprise or operational systems within complex organisations Strong knowledge of logistics, supply chain or operational technology platforms Experience leading technical or applications teams Delivery of large-scale systems or transformation programmes Vendor and systems integrator management Budget ownership and strategic planning Experience improving processes through technology and automation Strong stakeholder engagement across technical and operational teams Highly desirable: Experience with ERP, supply chain or terminal systems Data, reporting and BI platform delivery Integration and automation initiatives Agile and structured delivery methodologies Location & Travel The role can be based flexibly across the UK, particularly around: Cardiff / South Wales Southampton / South Coast Hull / Humber region Regular travel between operational sites is required. The salary is a basic between £90-100K with an exceptional package / pension and bonus scheme JBRP1_UKTJ
Talent Partner (Sourcing-Focused) - Global Tech Organisation London Hybrid (50%) 12 month contract £60,000-70,000 An opportunity has arisen for a commercially minded Talent Partner to join a high-performing EMEA Talent Acquisition team within a globally recognised technology organisation. This role is heavily focused on proactive candidate generation and market intelligence. You will be responsible for identifying and engaging exceptional talent across multiple concurrent critical searches, building pipelines in advance of demand, and positioning the business competitively within highly talent short markets. What you'll be doing: Leading proactive sourcing across technical and business critical roles Engaging and qualifying passive talent within SaaS, tech and digital markets Delivering high-quality shortlists to senior Talent Partners and Hiring Managers Providing market insight and competitor intelligence Building long term talent pipelines through an "always on" approach What we're looking for: 3+ years' experience in technical sourcing or recruitment Strong networking and relationship building capability Commercial awareness and understanding of market trends Confidence engaging passive candidates Ability to manage multiple searches simultaneously Apply today, this role will move fast!
Mar 01, 2026
Full time
Talent Partner (Sourcing-Focused) - Global Tech Organisation London Hybrid (50%) 12 month contract £60,000-70,000 An opportunity has arisen for a commercially minded Talent Partner to join a high-performing EMEA Talent Acquisition team within a globally recognised technology organisation. This role is heavily focused on proactive candidate generation and market intelligence. You will be responsible for identifying and engaging exceptional talent across multiple concurrent critical searches, building pipelines in advance of demand, and positioning the business competitively within highly talent short markets. What you'll be doing: Leading proactive sourcing across technical and business critical roles Engaging and qualifying passive talent within SaaS, tech and digital markets Delivering high-quality shortlists to senior Talent Partners and Hiring Managers Providing market insight and competitor intelligence Building long term talent pipelines through an "always on" approach What we're looking for: 3+ years' experience in technical sourcing or recruitment Strong networking and relationship building capability Commercial awareness and understanding of market trends Confidence engaging passive candidates Ability to manage multiple searches simultaneously Apply today, this role will move fast!
Role: Customer Care Manager Location: Wimbledon office Contract type: Full time, permanent The Customer Care Manager is responsible for leading and developing the UK & Ireland Customer Care and Project Delivery teams to ensure exceptional execution of customer care activities, logistics coordination, backlog management, dispute resolution, and on-time delivery of Carrier HVAC products and third-party equipment. This role is critical to the commercial performance of the UK Applied business. The Customer Care Manager owns the order-to-delivery lifecycle, supports effective cash collection, provides accurate and timely sales (invoicing) forecasts, and acts as a key operational interface between Sales, Finance, Logistics, Factories, and Carrier Climate Solutions Europe (CSE) Customer Care leadership. What will you be doing? Lead, coach, and develop the Customer Care and Project Delivery teams. Ensure accurate and timely handling of all customer orders and enquiries. Provide leadership an oversight of the project delivery team to ensure seamless execution from order intake through to final delivery. Work closely with Carrier Climate Solutions Europe (CSE) logistics teams and approved local logistics partners. Work closely with the Accounts Receivable (AR) team, Finance, Sales Managers, and the UK Applied Commercial Director to resolve invoice disputes. Own and maintain the accuracy of the UK Applied sales backlog. Review and enhance customer care, delivery, and dispute management processes to improve efficiency and customer experience. To be successful in this role you will have/be: Proven experience in a customer care, order-to-cash, operations, or project delivery leadership role within a technical, manufacturing, or project-based environment (HVAC, building services, engineering, or similar preferred). Demonstrated experience leading and developing multi-disciplinary teams, including customer care, project delivery, or operational support functions. Strong understanding of order-to-delivery and order-to-cash processes, including backlog management, delivery coordination, invoicing triggers, and cash conversion. Proven ability to manage On-Time Delivery (OTD) performance and proactively mitigate delivery and operational risks. Excellent communication skills, with the confidence to handle escalations, complex customer situations, and senior internal stakeholders. Strong organisational, prioritisation, and decision-making skills, with the ability to manage multiple competing demands in a fast-paced environment. What can we offer you? Competitive base salary Generous bonus scheme (paid quarterly) 25 Days Holiday + bank holidays Holiday purchase scheme Company pension scheme Career progression - we love to build and nurture talent from within, therefore we'll work with you to achieve your long-term career aspirations More about us: Carrier is the world's leader in high-technology heating, air-conditioning and refrigeration solutions. We have of a history of more than 100 years of proven innovation, solving problems on a global level, and our innovations drive new industries. Our mission is to be the first choice for heating, air-conditioning and refrigeration solutions worldwide. We work every day to make the world a better place to live, work and play. Consistently ranked as one of the world's most respected companies, we are also a pioneer of social responsibility, looking after the environment as well our people. Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. Job Applicant's Privacy Notice: Click on this link to read the Job Applicant's Privacy Notice:
Mar 01, 2026
Full time
Role: Customer Care Manager Location: Wimbledon office Contract type: Full time, permanent The Customer Care Manager is responsible for leading and developing the UK & Ireland Customer Care and Project Delivery teams to ensure exceptional execution of customer care activities, logistics coordination, backlog management, dispute resolution, and on-time delivery of Carrier HVAC products and third-party equipment. This role is critical to the commercial performance of the UK Applied business. The Customer Care Manager owns the order-to-delivery lifecycle, supports effective cash collection, provides accurate and timely sales (invoicing) forecasts, and acts as a key operational interface between Sales, Finance, Logistics, Factories, and Carrier Climate Solutions Europe (CSE) Customer Care leadership. What will you be doing? Lead, coach, and develop the Customer Care and Project Delivery teams. Ensure accurate and timely handling of all customer orders and enquiries. Provide leadership an oversight of the project delivery team to ensure seamless execution from order intake through to final delivery. Work closely with Carrier Climate Solutions Europe (CSE) logistics teams and approved local logistics partners. Work closely with the Accounts Receivable (AR) team, Finance, Sales Managers, and the UK Applied Commercial Director to resolve invoice disputes. Own and maintain the accuracy of the UK Applied sales backlog. Review and enhance customer care, delivery, and dispute management processes to improve efficiency and customer experience. To be successful in this role you will have/be: Proven experience in a customer care, order-to-cash, operations, or project delivery leadership role within a technical, manufacturing, or project-based environment (HVAC, building services, engineering, or similar preferred). Demonstrated experience leading and developing multi-disciplinary teams, including customer care, project delivery, or operational support functions. Strong understanding of order-to-delivery and order-to-cash processes, including backlog management, delivery coordination, invoicing triggers, and cash conversion. Proven ability to manage On-Time Delivery (OTD) performance and proactively mitigate delivery and operational risks. Excellent communication skills, with the confidence to handle escalations, complex customer situations, and senior internal stakeholders. Strong organisational, prioritisation, and decision-making skills, with the ability to manage multiple competing demands in a fast-paced environment. What can we offer you? Competitive base salary Generous bonus scheme (paid quarterly) 25 Days Holiday + bank holidays Holiday purchase scheme Company pension scheme Career progression - we love to build and nurture talent from within, therefore we'll work with you to achieve your long-term career aspirations More about us: Carrier is the world's leader in high-technology heating, air-conditioning and refrigeration solutions. We have of a history of more than 100 years of proven innovation, solving problems on a global level, and our innovations drive new industries. Our mission is to be the first choice for heating, air-conditioning and refrigeration solutions worldwide. We work every day to make the world a better place to live, work and play. Consistently ranked as one of the world's most respected companies, we are also a pioneer of social responsibility, looking after the environment as well our people. Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. Job Applicant's Privacy Notice: Click on this link to read the Job Applicant's Privacy Notice:
Senior Backend Software Engineer - Cloud-Native Platform Up to 85,000 Hybrid (Nottinghamshire HQ) 3 days a week in their East Midlands Head Office (not negotiable) I'm delighted to be once again recruiting on behalf of my technology-led client that's building a modern, cloud-native platform from the ground up. They're looking for a Senior Backend Software Engineer to join a high-performing team focused on delivering scalable, secure, and high-quality services using the latest tools and engineering practices. This is a hands-on role for someone who enjoys solving complex problems, working in a microservices environment, and contributing to architectural decisions. The team values clean code, automation, and continuous improvement-and they're looking for someone who shares that mindset. Key responsibilities as the Senior Back-End Software Engineer are: Design and develop backend services using Node.js and TypeScript , deployed in a cloud-native environment. Build and maintain GraphQL and REST APIs to support a range of digital products and integrations. Collaborate with architects, product managers, and other engineers to shape scalable technical solutions. Integrate with third-party platforms and services, including content systems, payment providers, and internal tools. Contribute to CI/CD pipelines, infrastructure automation, and DevOps practices. Promote engineering best practices across testing, documentation, and code quality. Stay up-to-date with emerging technologies and bring innovative ideas to the team. Skills & Experience needed: Essential: Strong experience with Node.js and TypeScript Proven background in microservices architecture Solid understanding of GraphQL and RESTful API design Experience with SQL and NoSQL databases Familiarity with CI/CD, automated testing, and modern development workflows Desirable: Experience with Azure or other cloud platforms Knowledge of Infrastructure as Code (e.g., Terraform) Exposure to event-driven architecture and messaging systems Containerization and orchestration experience (e.g., Docker, Kubernetes) Package & Working Model Salary: Up to 90,000 Hybrid working: 3 days per week onsite in Nottinghamshire HQ Flexible hours and collaborative team culture Opportunity to work on a greenfield platform using modern technologies If you're a senior engineer looking for a fresh challenge in a tech-first environment, I'd love to speak with you. Drop me a message for a confidential chat or to learn more about the team and the opportunity. Studies suggest that women tend not to apply for a job if their CV isn't a perfect fit. Here, talent takes precedence over experience. So, if you like the role and think you could be awesome at it in time, go ahead and apply.
Mar 01, 2026
Full time
Senior Backend Software Engineer - Cloud-Native Platform Up to 85,000 Hybrid (Nottinghamshire HQ) 3 days a week in their East Midlands Head Office (not negotiable) I'm delighted to be once again recruiting on behalf of my technology-led client that's building a modern, cloud-native platform from the ground up. They're looking for a Senior Backend Software Engineer to join a high-performing team focused on delivering scalable, secure, and high-quality services using the latest tools and engineering practices. This is a hands-on role for someone who enjoys solving complex problems, working in a microservices environment, and contributing to architectural decisions. The team values clean code, automation, and continuous improvement-and they're looking for someone who shares that mindset. Key responsibilities as the Senior Back-End Software Engineer are: Design and develop backend services using Node.js and TypeScript , deployed in a cloud-native environment. Build and maintain GraphQL and REST APIs to support a range of digital products and integrations. Collaborate with architects, product managers, and other engineers to shape scalable technical solutions. Integrate with third-party platforms and services, including content systems, payment providers, and internal tools. Contribute to CI/CD pipelines, infrastructure automation, and DevOps practices. Promote engineering best practices across testing, documentation, and code quality. Stay up-to-date with emerging technologies and bring innovative ideas to the team. Skills & Experience needed: Essential: Strong experience with Node.js and TypeScript Proven background in microservices architecture Solid understanding of GraphQL and RESTful API design Experience with SQL and NoSQL databases Familiarity with CI/CD, automated testing, and modern development workflows Desirable: Experience with Azure or other cloud platforms Knowledge of Infrastructure as Code (e.g., Terraform) Exposure to event-driven architecture and messaging systems Containerization and orchestration experience (e.g., Docker, Kubernetes) Package & Working Model Salary: Up to 90,000 Hybrid working: 3 days per week onsite in Nottinghamshire HQ Flexible hours and collaborative team culture Opportunity to work on a greenfield platform using modern technologies If you're a senior engineer looking for a fresh challenge in a tech-first environment, I'd love to speak with you. Drop me a message for a confidential chat or to learn more about the team and the opportunity. Studies suggest that women tend not to apply for a job if their CV isn't a perfect fit. Here, talent takes precedence over experience. So, if you like the role and think you could be awesome at it in time, go ahead and apply.
Internally, this role will be known as Lead Media Planner London, Manchester hybrid This position sits in our UKI Media team. We combine data, technology, creative content, and paid media to crack brands' business problems & drive revenue through innovative digital marketing solutions. We plan, create and execute a variety of world class campaigns, from culture lead, social first content to award winning integrated creative campaigns that have been built from data lead strategies and insights. Our clients include Just Eat Takeaway, Victoria's Secret, TikTok, The White Company, Meta, Pepsico, EasyJet and many more. JOB PURPOSE We are looking for someone to lead clients within the paid social media offering, while making sure it's collaborative and closely integrated with creative content, technology and data. This person will provide visionary leadership around paid social media, supporting our paid media planners with strategic guidance, personal development and training. They will innovate our offering and help us do outstanding work that delivers true ROI for our clients. We need someone who understands our client's customers, who can put themselves in their shoes to create strategies and ideas that exceed expectations, who understands that brands are competing for consumers' attention and have at best a couple of seconds to inspire some sort of interaction. We need people who can come up with big ideas as well as lots of little ones that are framed in a solid media strategy grounded in insight. KEY RESPONSIBILITIES The role of Lead Media Planner is exciting, varied and constantly evolving. In this role, you will: Lead, line manage, motivate and inspire your team Support Head of Paid Social and Head of Media Operations in developing long term media strategies and key tactical plans Plan, buy and optimise paid social media activity Oversee reporting and identify new opportunities off the back of results Recommend and set up measurement solutions for clients Take and respond to (internal and external) briefs Deliver and present work with data driven insight and analytics Support Account Planners in delivery of internal and client work with paid planning Contribute insights and strategic media thinking to projects that span all areas of the business Ensure delivery of work is to the highest possible standard Ensure constant innovation across all deliverables Manage budgets for paid media deliverables Assess technology solutions, processes and data tools to improve our capabilities SKILLS AND PREVIOUS EXPERIENCE Our offering is advanced for the industry, and we rely on great people. To be considered for this role, you will need the skills or experience outlined below. Extensive, relevant experience within a paid social media based role Experience leading, motivating and coaching team members Experience managing complex campaigns and measurement solutions (tracking, attribution, lift and incrementality studies) Strong understanding of digital media, particularly paid social media Advanced proficiency with ads platforms Advanced proficiency in direct response and app focused campaigns Advanced proficiency in Excel along with an inquisitive and numeric mindset and advanced problem solving skills Excellent organisational skills and time management skills A high attention to detail and strong presentation skills Familiarity with third party measurement platforms (e.g. Google Analytics, Adobe, DCM) WE OFFER A flexible, hybrid working policy The choice of medical healthcare providers (Bupa or Medicash) 25 days holiday plus bank holidays and your birthday off each year Company pension scheme Ride to work scheme Enhanced family friendly policies Buddy Program: You will be paired with a 'Buddy' to help you through your first weeks' at DEPT . A reputation for doing good. DEPT has been a Certified B Corp since 2021 and named 'Agency of the Year' at both The Lovies and The Webby Awards. Awesome clients. Whether big or small, local or global - at DEPT you'll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together! The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications. Global annual DEPT Cares Month in which employees come together and donate their skills to support local charities. WHO ARE WE? We are pioneers at heart. What does that mean? We are always looking forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That's why we hire curious, self driven, talented people who never stop innovating. Our culture is big enough to cope and small enough to care. Meaning, that with people across 30+ countries, we're big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients problems, no matter where you are in the world. DEPT is committed to making a positive impact on the planet and since 2021 has been Climate Neutral and B Corporation certified. DIVERSITY, EQUITY & INCLUSION At DEPT , we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives. Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine. We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us. Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here .
Mar 01, 2026
Full time
Internally, this role will be known as Lead Media Planner London, Manchester hybrid This position sits in our UKI Media team. We combine data, technology, creative content, and paid media to crack brands' business problems & drive revenue through innovative digital marketing solutions. We plan, create and execute a variety of world class campaigns, from culture lead, social first content to award winning integrated creative campaigns that have been built from data lead strategies and insights. Our clients include Just Eat Takeaway, Victoria's Secret, TikTok, The White Company, Meta, Pepsico, EasyJet and many more. JOB PURPOSE We are looking for someone to lead clients within the paid social media offering, while making sure it's collaborative and closely integrated with creative content, technology and data. This person will provide visionary leadership around paid social media, supporting our paid media planners with strategic guidance, personal development and training. They will innovate our offering and help us do outstanding work that delivers true ROI for our clients. We need someone who understands our client's customers, who can put themselves in their shoes to create strategies and ideas that exceed expectations, who understands that brands are competing for consumers' attention and have at best a couple of seconds to inspire some sort of interaction. We need people who can come up with big ideas as well as lots of little ones that are framed in a solid media strategy grounded in insight. KEY RESPONSIBILITIES The role of Lead Media Planner is exciting, varied and constantly evolving. In this role, you will: Lead, line manage, motivate and inspire your team Support Head of Paid Social and Head of Media Operations in developing long term media strategies and key tactical plans Plan, buy and optimise paid social media activity Oversee reporting and identify new opportunities off the back of results Recommend and set up measurement solutions for clients Take and respond to (internal and external) briefs Deliver and present work with data driven insight and analytics Support Account Planners in delivery of internal and client work with paid planning Contribute insights and strategic media thinking to projects that span all areas of the business Ensure delivery of work is to the highest possible standard Ensure constant innovation across all deliverables Manage budgets for paid media deliverables Assess technology solutions, processes and data tools to improve our capabilities SKILLS AND PREVIOUS EXPERIENCE Our offering is advanced for the industry, and we rely on great people. To be considered for this role, you will need the skills or experience outlined below. Extensive, relevant experience within a paid social media based role Experience leading, motivating and coaching team members Experience managing complex campaigns and measurement solutions (tracking, attribution, lift and incrementality studies) Strong understanding of digital media, particularly paid social media Advanced proficiency with ads platforms Advanced proficiency in direct response and app focused campaigns Advanced proficiency in Excel along with an inquisitive and numeric mindset and advanced problem solving skills Excellent organisational skills and time management skills A high attention to detail and strong presentation skills Familiarity with third party measurement platforms (e.g. Google Analytics, Adobe, DCM) WE OFFER A flexible, hybrid working policy The choice of medical healthcare providers (Bupa or Medicash) 25 days holiday plus bank holidays and your birthday off each year Company pension scheme Ride to work scheme Enhanced family friendly policies Buddy Program: You will be paired with a 'Buddy' to help you through your first weeks' at DEPT . A reputation for doing good. DEPT has been a Certified B Corp since 2021 and named 'Agency of the Year' at both The Lovies and The Webby Awards. Awesome clients. Whether big or small, local or global - at DEPT you'll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together! The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications. Global annual DEPT Cares Month in which employees come together and donate their skills to support local charities. WHO ARE WE? We are pioneers at heart. What does that mean? We are always looking forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That's why we hire curious, self driven, talented people who never stop innovating. Our culture is big enough to cope and small enough to care. Meaning, that with people across 30+ countries, we're big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients problems, no matter where you are in the world. DEPT is committed to making a positive impact on the planet and since 2021 has been Climate Neutral and B Corporation certified. DIVERSITY, EQUITY & INCLUSION At DEPT , we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives. Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine. We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us. Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here .
Expedia Group brands power global travel for everyone, everywhere. We design cutting edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success. Why Join Us? To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win. We provide a full benefits package, including exciting travel perks, generous time off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We're building a more open world. Join us. Introduction to the team We create and deliver tailored marketing strategies for Expedia Group's brands, focusing on establishing strong connections and cohesive experiences for travelers and partners. We leverage our functional expertise and creative excellence to build trust and loyalty for our brands through innovative marketing approaches and technology. Join Expedia Group's Growth Marketing Technology team to help shape the future of marketing through data driven innovation and AI powered solutions. As a Senior Product Manager, you'll play a pivotal role in developing scalable marketing technologies that enhance automation, measurement, and personalization across global marketing campaigns on platforms such as Google, Meta and Apple. In this role, you will: Drive product development across data, automation, and AI/ML capabilities to support marketing scalability and efficiency. Collaborate with engineering, data science, and analytics teams to deliver robust measurement and optimization tools. Translate complex technical concepts into actionable product requirements and communicate them effectively across stakeholders. Lead initiatives to integrate generative AI into marketing workflows, including content generation and ad creative optimization. Conduct market and trend analysis to inform product strategy and identify opportunities for innovation. Build deep understanding of data infrastructure and be able to source data dictionaries, database schema for wider use. Write user stories, acceptance criteria, hypotheses and success metrics for new product features or enhancements. Experience and qualifications: Bachelor's or Master's degree in Computer Science, Engineering, Data Science, or equivalent experience. 8+ years of product management experience, ideally in marketing platforms, data products and AI/ML applications. Strong technical acumen with experience in data engineering, workflow orchestration, and machine learning operations. Excellent communication skills with the ability to influence cross functional teams and stakeholders. Experience with Python, SQL, Java, HQL, Hive, Pyspark, or similar programming languages preferred. Well versed in design thinking principles. Great problem solving and analytical skills. Accommodation requests If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request. We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award winning culture by organizations like Forbes, TIME, Disability:IN, and others. Expedia Group's family of brands includes: Brand Expedia Expedia Partner Solutions, Vrbo , trivago , Orbitz , Travelocity , Hotwire , Wotif , ebookers , CheapTickets , Expedia Group Media Solutions, Expedia Local Expert and Expedia Cruises . 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: -50 Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you're confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain The official website to find and apply for job openings at Expedia Group is Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.
Mar 01, 2026
Full time
Expedia Group brands power global travel for everyone, everywhere. We design cutting edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success. Why Join Us? To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win. We provide a full benefits package, including exciting travel perks, generous time off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We're building a more open world. Join us. Introduction to the team We create and deliver tailored marketing strategies for Expedia Group's brands, focusing on establishing strong connections and cohesive experiences for travelers and partners. We leverage our functional expertise and creative excellence to build trust and loyalty for our brands through innovative marketing approaches and technology. Join Expedia Group's Growth Marketing Technology team to help shape the future of marketing through data driven innovation and AI powered solutions. As a Senior Product Manager, you'll play a pivotal role in developing scalable marketing technologies that enhance automation, measurement, and personalization across global marketing campaigns on platforms such as Google, Meta and Apple. In this role, you will: Drive product development across data, automation, and AI/ML capabilities to support marketing scalability and efficiency. Collaborate with engineering, data science, and analytics teams to deliver robust measurement and optimization tools. Translate complex technical concepts into actionable product requirements and communicate them effectively across stakeholders. Lead initiatives to integrate generative AI into marketing workflows, including content generation and ad creative optimization. Conduct market and trend analysis to inform product strategy and identify opportunities for innovation. Build deep understanding of data infrastructure and be able to source data dictionaries, database schema for wider use. Write user stories, acceptance criteria, hypotheses and success metrics for new product features or enhancements. Experience and qualifications: Bachelor's or Master's degree in Computer Science, Engineering, Data Science, or equivalent experience. 8+ years of product management experience, ideally in marketing platforms, data products and AI/ML applications. Strong technical acumen with experience in data engineering, workflow orchestration, and machine learning operations. Excellent communication skills with the ability to influence cross functional teams and stakeholders. Experience with Python, SQL, Java, HQL, Hive, Pyspark, or similar programming languages preferred. Well versed in design thinking principles. Great problem solving and analytical skills. Accommodation requests If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request. We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award winning culture by organizations like Forbes, TIME, Disability:IN, and others. Expedia Group's family of brands includes: Brand Expedia Expedia Partner Solutions, Vrbo , trivago , Orbitz , Travelocity , Hotwire , Wotif , ebookers , CheapTickets , Expedia Group Media Solutions, Expedia Local Expert and Expedia Cruises . 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: -50 Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you're confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain The official website to find and apply for job openings at Expedia Group is Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.
Internally, this role will be known as Lead Media Planner London, Manchester hybrid This position sits in our UKI Media team. We combine data, technology, creative content, and paid media to crack brands' business problems & drive revenue through innovative digital marketing solutions. We plan, create and execute a variety of world class campaigns, from culture lead, social first content to award winning integrated creative campaigns that have been built from data lead strategies and insights. Our clients include Just Eat Takeaway, Victoria's Secret, TikTok, The White Company, Meta, Pepsico, EasyJet and many more. JOB PURPOSE We are looking for someone to lead clients within the paid social media offering, while making sure it's collaborative and closely integrated with creative content, technology and data. This person will provide visionary leadership around paid social media, supporting our paid media planners with strategic guidance, personal development and training. They will innovate our offering and help us do outstanding work that delivers true ROI for our clients. We need someone who understands our client's customers, who can put themselves in their shoes to create strategies and ideas that exceed expectations, who understands that brands are competing for consumers' attention and have at best a couple of seconds to inspire some sort of interaction. We need people who can come up with big ideas as well as lots of little ones that are framed in a solid media strategy grounded in insight. KEY RESPONSIBILITIES The role of Lead Media Planner is exciting, varied and constantly evolving. In this role, you will: Lead, line manage, motivate and inspire your team Support Head of Paid Social and Head of Media Operations in developing long term media strategies and key tactical plans Plan, buy and optimise paid social media activity Oversee reporting and identify new opportunities off the back of results Recommend and set up measurement solutions for clients Take and respond to (internal and external) briefs Deliver and present work with data driven insight and analytics Support Account Planners in delivery of internal and client work with paid planning Contribute insights and strategic media thinking to projects that span all areas of the business Ensure delivery of work is to the highest possible standard Ensure constant innovation across all deliverables Manage budgets for paid media deliverables Assess technology solutions, processes and data tools to improve our capabilities SKILLS AND PREVIOUS EXPERIENCE Our offering is advanced for the industry, and we rely on great people. To be considered for this role, you will need the skills or experience outlined below. Extensive, relevant experience within a paid social media based role Experience leading, motivating and coaching team members Experience managing complex campaigns and measurement solutions (tracking, attribution, lift and incrementality studies) Strong understanding of digital media, particularly paid social media Advanced proficiency with ads platforms Advanced proficiency in direct response and app focused campaigns Advanced proficiency in Excel along with an inquisitive and numeric mindset and advanced problem solving skills Excellent organisational skills and time management skills A high attention to detail and strong presentation skills Familiarity with third party measurement platforms (e.g. Google Analytics, Adobe, DCM) WE OFFER A flexible, hybrid working policy The choice of medical healthcare providers (Bupa or Medicash) 25 days holiday plus bank holidays and your birthday off each year Company pension scheme Ride to work scheme Enhanced family friendly policies Buddy Program: You will be paired with a 'Buddy' to help you through your first weeks' at DEPT . A reputation for doing good. DEPT has been a Certified B Corp since 2021 and named 'Agency of the Year' at both The Lovies and The Webby Awards. Awesome clients. Whether big or small, local or global - at DEPT you'll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together! The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications. Global annual DEPT Cares Month in which employees come together and donate their skills to support local charities. WHO ARE WE? We are pioneers at heart. What does that mean? We are always looking forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That's why we hire curious, self driven, talented people who never stop innovating. Our culture is big enough to cope and small enough to care. Meaning, that with people across 30+ countries, we're big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients problems, no matter where you are in the world. DEPT is committed to making a positive impact on the planet and since 2021 has been Climate Neutral and B Corporation certified. DIVERSITY, EQUITY & INCLUSION At DEPT , we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives. Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine. We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us. Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here .
Mar 01, 2026
Full time
Internally, this role will be known as Lead Media Planner London, Manchester hybrid This position sits in our UKI Media team. We combine data, technology, creative content, and paid media to crack brands' business problems & drive revenue through innovative digital marketing solutions. We plan, create and execute a variety of world class campaigns, from culture lead, social first content to award winning integrated creative campaigns that have been built from data lead strategies and insights. Our clients include Just Eat Takeaway, Victoria's Secret, TikTok, The White Company, Meta, Pepsico, EasyJet and many more. JOB PURPOSE We are looking for someone to lead clients within the paid social media offering, while making sure it's collaborative and closely integrated with creative content, technology and data. This person will provide visionary leadership around paid social media, supporting our paid media planners with strategic guidance, personal development and training. They will innovate our offering and help us do outstanding work that delivers true ROI for our clients. We need someone who understands our client's customers, who can put themselves in their shoes to create strategies and ideas that exceed expectations, who understands that brands are competing for consumers' attention and have at best a couple of seconds to inspire some sort of interaction. We need people who can come up with big ideas as well as lots of little ones that are framed in a solid media strategy grounded in insight. KEY RESPONSIBILITIES The role of Lead Media Planner is exciting, varied and constantly evolving. In this role, you will: Lead, line manage, motivate and inspire your team Support Head of Paid Social and Head of Media Operations in developing long term media strategies and key tactical plans Plan, buy and optimise paid social media activity Oversee reporting and identify new opportunities off the back of results Recommend and set up measurement solutions for clients Take and respond to (internal and external) briefs Deliver and present work with data driven insight and analytics Support Account Planners in delivery of internal and client work with paid planning Contribute insights and strategic media thinking to projects that span all areas of the business Ensure delivery of work is to the highest possible standard Ensure constant innovation across all deliverables Manage budgets for paid media deliverables Assess technology solutions, processes and data tools to improve our capabilities SKILLS AND PREVIOUS EXPERIENCE Our offering is advanced for the industry, and we rely on great people. To be considered for this role, you will need the skills or experience outlined below. Extensive, relevant experience within a paid social media based role Experience leading, motivating and coaching team members Experience managing complex campaigns and measurement solutions (tracking, attribution, lift and incrementality studies) Strong understanding of digital media, particularly paid social media Advanced proficiency with ads platforms Advanced proficiency in direct response and app focused campaigns Advanced proficiency in Excel along with an inquisitive and numeric mindset and advanced problem solving skills Excellent organisational skills and time management skills A high attention to detail and strong presentation skills Familiarity with third party measurement platforms (e.g. Google Analytics, Adobe, DCM) WE OFFER A flexible, hybrid working policy The choice of medical healthcare providers (Bupa or Medicash) 25 days holiday plus bank holidays and your birthday off each year Company pension scheme Ride to work scheme Enhanced family friendly policies Buddy Program: You will be paired with a 'Buddy' to help you through your first weeks' at DEPT . A reputation for doing good. DEPT has been a Certified B Corp since 2021 and named 'Agency of the Year' at both The Lovies and The Webby Awards. Awesome clients. Whether big or small, local or global - at DEPT you'll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together! The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications. Global annual DEPT Cares Month in which employees come together and donate their skills to support local charities. WHO ARE WE? We are pioneers at heart. What does that mean? We are always looking forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That's why we hire curious, self driven, talented people who never stop innovating. Our culture is big enough to cope and small enough to care. Meaning, that with people across 30+ countries, we're big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients problems, no matter where you are in the world. DEPT is committed to making a positive impact on the planet and since 2021 has been Climate Neutral and B Corporation certified. DIVERSITY, EQUITY & INCLUSION At DEPT , we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives. Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine. We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us. Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here .
ABOUT THE ROLE We're looking for an experienced Business Director to join our media planning and strategy team on a fixed-term contract to cover maternity leave. This is a senior client leadership role where you'll take commercial and strategic ownership of two high-profile accounts, working as an embedded partner to drive their growth and deliver exceptional results. You'll lead all aspects of the client relationship - from strategic counsel and commercial management to team leadership and agency coordination. Reporting to the Head of Planning and working closely with our CIO and MD, you'll be responsible for the client performance, strategic direction, and day to day excellence of these accounts. This is an opportunity to step into a genuine client leadership role within a fast-growing independent agency, where your impact will be visible and your expertise valued. KEY RESPONSIBILITIES Client Leadership & Strategic Partnership Act as the primary senior client lead and strategic partner, working as an extension of the client's leadership team Spend regular time embedded in the client's office, building deep, trusted relationships at senior levels Lead regular one to one meetings with C suite and senior stakeholders to manage priorities, performance, and partnership health Provide proactive strategic counsel, translating business challenges into media solutions Challenge briefs constructively and educate clients on market trends, innovations, and opportunities Own all senior client communications, ensuring clarity, confidence, and strategic thinking at all times Champion Walk In's point of view and represent the agency as a thought leader in the market (as and when applicable) Commercial Ownership Own the commercial performance and P&L for your accounts, including revenue growth Lead client forecasting, ensuring accuracy and financial governance Drive commercial conversations with clients Identify and convert upsell opportunities, expanding scope and deepening client investment Maintain commercial alignment between client expectations and agency delivery capabilities Report on financial performance and business health to senior leadership Strategy & Planning Excellence Design and deliver impactful, effective communications strategies that align to client business objectives Lead strategic planning across the full media ecosystem - paid, earned, and owned - ensuring integration and coherence Ensure all strategies are insight led, data driven, measurable, and translated clearly into activation plans Own monthly, quarterly and annual strategic reviews, providing clear senior level narrative on performance, learnings, and forward priorities Lead econometric reviews and effectiveness analyses, translating insights into actionable recommendations that drive performance Champion test and learn programmes and innovation, bringing proactive thinking and future focused solutions to clients Integrated Agency Leadership Lead communications and coordination across all agency partners, acting as the senior point of contact Establish aligned ways of working, clear roles and responsibilities, and strong cross agency collaboration Act as the escalation point for issues, proactively resolving challenges to maintain momentum and trust Oversee end to end delivery across communications planning, activation, and ongoing optimisation Lead responses to briefs and RFPs, coordinating input from investment, specialist, and partner teams Own audit processes and responses, ensuring robust preparation, clear storytelling, and strong outcomes New Business & Growth Lead pitch processes and contribute to credentials presentations, representing Walk In's strategic capabilities Identify and develop new business opportunities within existing accounts and the broader market Support the agency's new business strategy and act as an ambassador for Walk In in industry forums and events Share case studies, learnings, and best practices to strengthen Walk In's market position Team Leadership & Development Line manage two Senior Account Managers and provide oversight of Account Executives across both clients Manage workflow, resource allocation, and team performance to deliver collective goals Mentor and develop direct reports, providing regular feedback, coaching, and career development support Create learning opportunities and share knowledge openly across the team Support recruitment and onboarding of new team members Lead by example, demonstrating excellence in client service, strategic thinking, and commercial acumen Champion Walk In's values and foster a collaborative, solution focused team culture The Head of Planning will support your development through regular 1:1s, providing guidance on client work, team management, and your personal career progression. ABOUT YOU & YOUR EXPERIENCE Essential: Proven track record as a trusted senior partner and strategic advisor to clients, with demonstrable impact on business outcomes Expert in designing impactful, effective communications strategies across the full media ecosystem (paid, earned, owned) Deep planning experience across online and offline channels, with strong knowledge of planning tools (Nielsen, YouGov, TGI, etc.) Commercial acumen with experience owning client P&Ls, managing profitability, and leading pricing/contract negotiations Strong leadership and people management skills, with experience line managing and developing account teams Excellent communicator with the ability to present complex strategies clearly and influence senior stakeholders Subject matter expertise in media planning and a genuine passion for teaching and developing junior talent Proven ability to build strong, embedded relationships both internally and with clients Experience leading pitches and contributing to new business development Comfortable working in a fast paced, entrepreneurial environment with multiple priorities We'd love if you also had: A collaborative mentality and passion for bringing people together across teams and agencies Specific interest in working within a fast growing, independent agency with an entrepreneurial spirit Tenacious by nature, with a track record of creating new ideas for clients and contributing to agency growth Experience working with econometric modelling and effectiveness measurement Knowledge of the latest innovations in media, technology, and marketing A point of view on the future of media and communications planning INTERVIEW PROCESS For this role, there are at least three rounds to the interview process: Stage 1: Initial Interview An initial fact finding conversation reviewing core competencies, your experience, and what you can bring to the role. To be held over Teams with the Head of Planning. Stage 2: Strategy Presentation A presentation responding to a brief, demonstrating your strategic thinking, planning expertise, and presentation skills. To be held in person at our Covent Garden office with the Head of Planning and MD. Stage 3: Final Interview A meeting with our CEO and CIO to discuss your fit with Walk In's culture, values, and strategic direction. If we require you to meet anyone else in the team, we will let you know during the process. ABOUT US Walk In Media's mission is to deliver long term, sustainable growth for brands by bringing together all marketing activity into one connected ecosystem. We work closely with our clients for an integrated approach to their commercial success. We're a full service media agency offering brands the service, transparency, agility and breakthrough thinking of an independent agency, yet with the full specialist capabilities and global scale of a network agency (we're part of MSQ Group). At Walk In Media, we plan for outcomes We're a full service media agency, offering the agile fast response of an independent but with backing from the MSQ network which means we have access to a wide range of specialist services from Creative to PR to Data. The fact we operate as an independent means that not only do we deliver fast, responsive service, we also design the strategy & plans for the required business outcome, choosing the channels and partners exclusively on what's best for the client outcome, and not our bottom line. Helping small medium sized businesses scale quickly is what gets us out of bed each day. We enjoy the fast pace, the challenge of things never done before and using our expertise to help our clients' businesses grow. We believe brand and performance go hand in hand, so whilst we might look for outcomes in the short term, we'll always be planning for long term growth too. Alongside paid, we understand that the whole comms ecosystem has to work together as a well oiled machine to get the best results. We will happily advise clients when they need us, and also when they don't, guiding them as to where else in the ecosystem they should focus their attention. What does our best work look like? We plan for outcomes. Planning for an outcome is at the heart of what we do, starting with the objective and devising the best solution to reach that goal. Whatever capacity you come to us in, small brief or large . click apply for full job details
Mar 01, 2026
Full time
ABOUT THE ROLE We're looking for an experienced Business Director to join our media planning and strategy team on a fixed-term contract to cover maternity leave. This is a senior client leadership role where you'll take commercial and strategic ownership of two high-profile accounts, working as an embedded partner to drive their growth and deliver exceptional results. You'll lead all aspects of the client relationship - from strategic counsel and commercial management to team leadership and agency coordination. Reporting to the Head of Planning and working closely with our CIO and MD, you'll be responsible for the client performance, strategic direction, and day to day excellence of these accounts. This is an opportunity to step into a genuine client leadership role within a fast-growing independent agency, where your impact will be visible and your expertise valued. KEY RESPONSIBILITIES Client Leadership & Strategic Partnership Act as the primary senior client lead and strategic partner, working as an extension of the client's leadership team Spend regular time embedded in the client's office, building deep, trusted relationships at senior levels Lead regular one to one meetings with C suite and senior stakeholders to manage priorities, performance, and partnership health Provide proactive strategic counsel, translating business challenges into media solutions Challenge briefs constructively and educate clients on market trends, innovations, and opportunities Own all senior client communications, ensuring clarity, confidence, and strategic thinking at all times Champion Walk In's point of view and represent the agency as a thought leader in the market (as and when applicable) Commercial Ownership Own the commercial performance and P&L for your accounts, including revenue growth Lead client forecasting, ensuring accuracy and financial governance Drive commercial conversations with clients Identify and convert upsell opportunities, expanding scope and deepening client investment Maintain commercial alignment between client expectations and agency delivery capabilities Report on financial performance and business health to senior leadership Strategy & Planning Excellence Design and deliver impactful, effective communications strategies that align to client business objectives Lead strategic planning across the full media ecosystem - paid, earned, and owned - ensuring integration and coherence Ensure all strategies are insight led, data driven, measurable, and translated clearly into activation plans Own monthly, quarterly and annual strategic reviews, providing clear senior level narrative on performance, learnings, and forward priorities Lead econometric reviews and effectiveness analyses, translating insights into actionable recommendations that drive performance Champion test and learn programmes and innovation, bringing proactive thinking and future focused solutions to clients Integrated Agency Leadership Lead communications and coordination across all agency partners, acting as the senior point of contact Establish aligned ways of working, clear roles and responsibilities, and strong cross agency collaboration Act as the escalation point for issues, proactively resolving challenges to maintain momentum and trust Oversee end to end delivery across communications planning, activation, and ongoing optimisation Lead responses to briefs and RFPs, coordinating input from investment, specialist, and partner teams Own audit processes and responses, ensuring robust preparation, clear storytelling, and strong outcomes New Business & Growth Lead pitch processes and contribute to credentials presentations, representing Walk In's strategic capabilities Identify and develop new business opportunities within existing accounts and the broader market Support the agency's new business strategy and act as an ambassador for Walk In in industry forums and events Share case studies, learnings, and best practices to strengthen Walk In's market position Team Leadership & Development Line manage two Senior Account Managers and provide oversight of Account Executives across both clients Manage workflow, resource allocation, and team performance to deliver collective goals Mentor and develop direct reports, providing regular feedback, coaching, and career development support Create learning opportunities and share knowledge openly across the team Support recruitment and onboarding of new team members Lead by example, demonstrating excellence in client service, strategic thinking, and commercial acumen Champion Walk In's values and foster a collaborative, solution focused team culture The Head of Planning will support your development through regular 1:1s, providing guidance on client work, team management, and your personal career progression. ABOUT YOU & YOUR EXPERIENCE Essential: Proven track record as a trusted senior partner and strategic advisor to clients, with demonstrable impact on business outcomes Expert in designing impactful, effective communications strategies across the full media ecosystem (paid, earned, owned) Deep planning experience across online and offline channels, with strong knowledge of planning tools (Nielsen, YouGov, TGI, etc.) Commercial acumen with experience owning client P&Ls, managing profitability, and leading pricing/contract negotiations Strong leadership and people management skills, with experience line managing and developing account teams Excellent communicator with the ability to present complex strategies clearly and influence senior stakeholders Subject matter expertise in media planning and a genuine passion for teaching and developing junior talent Proven ability to build strong, embedded relationships both internally and with clients Experience leading pitches and contributing to new business development Comfortable working in a fast paced, entrepreneurial environment with multiple priorities We'd love if you also had: A collaborative mentality and passion for bringing people together across teams and agencies Specific interest in working within a fast growing, independent agency with an entrepreneurial spirit Tenacious by nature, with a track record of creating new ideas for clients and contributing to agency growth Experience working with econometric modelling and effectiveness measurement Knowledge of the latest innovations in media, technology, and marketing A point of view on the future of media and communications planning INTERVIEW PROCESS For this role, there are at least three rounds to the interview process: Stage 1: Initial Interview An initial fact finding conversation reviewing core competencies, your experience, and what you can bring to the role. To be held over Teams with the Head of Planning. Stage 2: Strategy Presentation A presentation responding to a brief, demonstrating your strategic thinking, planning expertise, and presentation skills. To be held in person at our Covent Garden office with the Head of Planning and MD. Stage 3: Final Interview A meeting with our CEO and CIO to discuss your fit with Walk In's culture, values, and strategic direction. If we require you to meet anyone else in the team, we will let you know during the process. ABOUT US Walk In Media's mission is to deliver long term, sustainable growth for brands by bringing together all marketing activity into one connected ecosystem. We work closely with our clients for an integrated approach to their commercial success. We're a full service media agency offering brands the service, transparency, agility and breakthrough thinking of an independent agency, yet with the full specialist capabilities and global scale of a network agency (we're part of MSQ Group). At Walk In Media, we plan for outcomes We're a full service media agency, offering the agile fast response of an independent but with backing from the MSQ network which means we have access to a wide range of specialist services from Creative to PR to Data. The fact we operate as an independent means that not only do we deliver fast, responsive service, we also design the strategy & plans for the required business outcome, choosing the channels and partners exclusively on what's best for the client outcome, and not our bottom line. Helping small medium sized businesses scale quickly is what gets us out of bed each day. We enjoy the fast pace, the challenge of things never done before and using our expertise to help our clients' businesses grow. We believe brand and performance go hand in hand, so whilst we might look for outcomes in the short term, we'll always be planning for long term growth too. Alongside paid, we understand that the whole comms ecosystem has to work together as a well oiled machine to get the best results. We will happily advise clients when they need us, and also when they don't, guiding them as to where else in the ecosystem they should focus their attention. What does our best work look like? We plan for outcomes. Planning for an outcome is at the heart of what we do, starting with the objective and devising the best solution to reach that goal. Whatever capacity you come to us in, small brief or large . click apply for full job details
Job Title: Corporate Planning & Management - Global Procurement - Strategic Supplier Management Divisional Overview The Corporate Planning & Management (CPM) division integrates financial planning, spend management, third-party risk management, product management and engineering teams to support strategic decisions across the firm. Finance & Planning Drives business planning, budgeting, and analytics across revenue, expense, liquidity, and capital. The pillar includes divisional CFOs providing strategic finance advisory, Product Finance managing non-compensation expense governance, and Corporate Insurance & Advisory overseeing the firm's insurance needs and risk mitigation. Global Procurement Strategically manages third-party engagement, optimizing value and mitigating risks across the supply chain. Key functions include Strategic Sourcing, Third-Party Risk Management (TPRM), Procure to Pay (P2P), Travel, and Sustainable Operations driving ESG initiatives. Product & Reporting Manages the product lifecycle for CPM technology platforms and delivers comprehensive reporting, dashboards, and analytics. The team oversees financial planning and analysis systems, spend management tools, and TPRM solutions while providing stakeholders with actionable insights for evidence-based decisions. CPM Engineering Provides engineering solutions enabling third-party spend management, data automation, budget planning, financial forecasting, and expense allocation aligned with strategic objectives. CPM Management Provides strategic oversight, operational support, communications and change management, and risk governance across the division. Role Overview Professionals in CPM have an analytical mindset, exhibit intellectual curiosity and are from diverse academic backgrounds. This role sits within the Global Procurement pillar in the newly formed Strategic Supplier Management (SSM) Team. The SSM Team is at the forefront of transforming how the firm manages its most critical supplier relationships. You'll have the opportunity to help shape the SSM function while working directly with senior stakeholders across divisions to create long-term value, foster innovation, mitigate risks, and ensure strategic alignment with our key partners. As an SSM, you will be the primary interface for these strategic relationships, ensuring that supplier performance delivers on expectations, and that the firm continuously leverages supplier capabilities for competitive advantage. The role involves cross-functional collaboration, in-depth analysis, and senior management reporting - requiring both diligence and a commercial mindset. Job responsibilities will include, but are not limited to: Build and maintain strong and collaborative relationships across a portfolio of key strategic suppliers and internal business stakeholders, acting as the primary contact and escalation point. Identify and accelerate in contract value opportunities-performance improvement, innovation, risk reduction, and sustainability - while measuring contractual SLAs & KPIs. Establish and regularly assess performance and risk metrics to ensure vendor reliability. Provide regular reporting on strategic supplier performance, risks, and value creation initiatives to senior leadership and relevant stakeholders. Lead vendor meetings and facilitate cross functional collaboration to align objectives and resolve issues to maximize supplier value. Identify potential areas to create operational efficiencies and automate manual processes. Stay abreast of market trends, supplier capabilities, and competitive landscapes to inform strategic sourcing decisions and identify new opportunities with existing or potential strategic partners. Required Skills: Relationship Management: Proven ability to build trust, influence stakeholders, and foster collaborative partnerships at all levels - both internally and externally. Project & Program Management: Experience managing multiple initiatives concurrently, driving projects to completion, and coordinating cross functional teams effectively. Analytical & Problem Solving: Strong analytical skills with the ability to assess supplier performance, identify risks, evaluate commercial opportunities, and develop data driven solutions. Communication & Presentation: Excellent written and verbal communication skills, with the ability to present complex information clearly and persuasively to a variety of audiences. Strategic Thinking & Business Acumen: Ability to understand complex business needs, align supplier strategies with organizational goals, and identify opportunities for long term value creation. Qualifications and Experience: Relevant bachelor's degree or equivalent qualification with an excellent academic record. 6+ years of relevant experience in procurement, supply chain management, or supplier relationship management roles, with a significant focus on strategic suppliers. Proven track record of managing complex, high value supplier relationships and delivering measurable value (e.g., cost savings, innovation, risk reduction and service improvement). Proficiency with SRM software, e procurement platforms, and data analytics tools.
Mar 01, 2026
Full time
Job Title: Corporate Planning & Management - Global Procurement - Strategic Supplier Management Divisional Overview The Corporate Planning & Management (CPM) division integrates financial planning, spend management, third-party risk management, product management and engineering teams to support strategic decisions across the firm. Finance & Planning Drives business planning, budgeting, and analytics across revenue, expense, liquidity, and capital. The pillar includes divisional CFOs providing strategic finance advisory, Product Finance managing non-compensation expense governance, and Corporate Insurance & Advisory overseeing the firm's insurance needs and risk mitigation. Global Procurement Strategically manages third-party engagement, optimizing value and mitigating risks across the supply chain. Key functions include Strategic Sourcing, Third-Party Risk Management (TPRM), Procure to Pay (P2P), Travel, and Sustainable Operations driving ESG initiatives. Product & Reporting Manages the product lifecycle for CPM technology platforms and delivers comprehensive reporting, dashboards, and analytics. The team oversees financial planning and analysis systems, spend management tools, and TPRM solutions while providing stakeholders with actionable insights for evidence-based decisions. CPM Engineering Provides engineering solutions enabling third-party spend management, data automation, budget planning, financial forecasting, and expense allocation aligned with strategic objectives. CPM Management Provides strategic oversight, operational support, communications and change management, and risk governance across the division. Role Overview Professionals in CPM have an analytical mindset, exhibit intellectual curiosity and are from diverse academic backgrounds. This role sits within the Global Procurement pillar in the newly formed Strategic Supplier Management (SSM) Team. The SSM Team is at the forefront of transforming how the firm manages its most critical supplier relationships. You'll have the opportunity to help shape the SSM function while working directly with senior stakeholders across divisions to create long-term value, foster innovation, mitigate risks, and ensure strategic alignment with our key partners. As an SSM, you will be the primary interface for these strategic relationships, ensuring that supplier performance delivers on expectations, and that the firm continuously leverages supplier capabilities for competitive advantage. The role involves cross-functional collaboration, in-depth analysis, and senior management reporting - requiring both diligence and a commercial mindset. Job responsibilities will include, but are not limited to: Build and maintain strong and collaborative relationships across a portfolio of key strategic suppliers and internal business stakeholders, acting as the primary contact and escalation point. Identify and accelerate in contract value opportunities-performance improvement, innovation, risk reduction, and sustainability - while measuring contractual SLAs & KPIs. Establish and regularly assess performance and risk metrics to ensure vendor reliability. Provide regular reporting on strategic supplier performance, risks, and value creation initiatives to senior leadership and relevant stakeholders. Lead vendor meetings and facilitate cross functional collaboration to align objectives and resolve issues to maximize supplier value. Identify potential areas to create operational efficiencies and automate manual processes. Stay abreast of market trends, supplier capabilities, and competitive landscapes to inform strategic sourcing decisions and identify new opportunities with existing or potential strategic partners. Required Skills: Relationship Management: Proven ability to build trust, influence stakeholders, and foster collaborative partnerships at all levels - both internally and externally. Project & Program Management: Experience managing multiple initiatives concurrently, driving projects to completion, and coordinating cross functional teams effectively. Analytical & Problem Solving: Strong analytical skills with the ability to assess supplier performance, identify risks, evaluate commercial opportunities, and develop data driven solutions. Communication & Presentation: Excellent written and verbal communication skills, with the ability to present complex information clearly and persuasively to a variety of audiences. Strategic Thinking & Business Acumen: Ability to understand complex business needs, align supplier strategies with organizational goals, and identify opportunities for long term value creation. Qualifications and Experience: Relevant bachelor's degree or equivalent qualification with an excellent academic record. 6+ years of relevant experience in procurement, supply chain management, or supplier relationship management roles, with a significant focus on strategic suppliers. Proven track record of managing complex, high value supplier relationships and delivering measurable value (e.g., cost savings, innovation, risk reduction and service improvement). Proficiency with SRM software, e procurement platforms, and data analytics tools.
