366 jobs found

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Location Manchester, United Kingdom The Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. And much more!All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the .If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box;" please apply anyway. You may be exactly the person we're looking for! What You'll Do What We're Looking For 7+ years of Product Management experience with significant ownership of monetization, pricing, or growth in B2B SaaS Proven experience defining and evolving pricing models and packaging Strong understanding of billing, payments, and revenue-related systems in SaaS Experience working closely with Engineering on complex, high-stakes product areasAs Senior Product Manager for Client Fees and Monetization, you will own the complete customer revenue product ecosystem.You'll be the subject matter expert driving the vision, strategy, and execution of our fee configuration, pricing logic, and revenue optimization capabilities. This is a high-impact role that bridges commercial strategy with technical innovation, requiring you to influence across a complex matrix organization. Own the customer revenue product end-to-end - Be the subject matter expert for all client fee types, fee models and revenue systems. Define the product vision and roadmap for fee configuration, pricing logic and revenue optimization across the Egencia platform. Drive the creation of new features and systems - Set priorities and define requirements for fee-related features, working with engineering to deliver enhancements, new fee structures and revenue-generating capabilities. Prototype and gain alignment from all stakeholders. Monetization Product Experience - Own the end-to-end customer experience related to how prices, fees, and charges are calculated, surfaced, and explained to customers, maximizing transparency and global consistency Revenue Systems & Quality: Own product requirements for billing, charging, and reporting client fees. Ensure the right fees are charged at the right moment across transactions, subscriptions, upgrades, downgrades, renewals Partner with analytics and Engineering to define robust quality standards, monitoring, and alerting for monetization flows Feature Access & Entitlements: Define and maintain product restrictions and feature entitlements tied to pricing plans and contracts. Ensure the platform correctly enforces what customers can access based on what they've purchased Translate complex technical systems into business context - Bridge engineering and commercial teams by understanding technical architecture, data flows and system constraints without implementation-level coding. Translate technical complexity into stakeholder-friendly language for leadership and client-facing teams. Collaborate across matrix organization to deliver fee solutions - Partner with Offer & Pricing, Product, Customer Success, Sales, Finance and Engineering teams to launch new fee products,resolve billing issues and support client onboarding. Influence without authority in a complex stakeholder environment, balancing commercial needs with technical feasibility. Data-driven mindset with experience using metrics, experiments, and customer insights Strong customer empathy and strategic thinking with bias for action Excellent communication and ability to drive priorities across matrix organizations Experience with analytics tools (Snowflake, Tableau, SQL) BA/BS degree or equivalent

Managing Consultant - Public Services - Architecture We believe in the power of ingenuity to build a positive human future. As strategies, technologies, and innovation collide, we create opportunity from complexity. Our teams of interdisciplinary experts combine innovative thinking and breakthrough technologies to progress further, faster. Our clients adapt and transform, and together we achieve enduring results. We are over 4,000 strategists, innovators, designers, consultants, digital experts, scientists, engineers, and technologists. And we have deep expertise in consumer and manufacturing, defence and security, energy and utilities, financial services, government and public services, health and life sciences, and transport. Our teams operate globally from offices across the UK, Ireland, US, Nordics, and Netherlands. PA. Bringing Ingenuity to Life. Why consider joining our Public Services community as an Architecture Managing Consultant? Join a team where you're trusted to shape your own path, manage your time, and influence real change for our clients and communities. Grow a flexible and unique career within a trust-based,inclusive environment that values excellence, innovation, and curiosity. Be part of a team actively shaping UK Public Servicesand tackling issues that impact our everyday lives Join other experts within our supportive and collaborative community through knowledge-sharing and peer-level support, coaching and mentoring What you can expect Be part of our management team, helping shape and launch new service propositions while driving strategic business growth. Lead business development initiatives -building trusted client relationships, owning outcomes, and delivering innovative, high-impact solutions. Collaborate with FTSE 100 clients as a respected advisor, guiding them through complex challenges with clarity and creativity. Support your team's growth through coaching, knowledge-sharing, and creating opportunities for them to thrive. Even if you don't meet every requirement below, feel free to still apply as we are often hiring for similar roles which your background might be better suited to. Proven experience leading architecture and development teams, delivering impactful, end-to-end solutions for complex client challenges Proven record of contributing to business development and sales e.g. proposal developmentand client engagement Strong understanding of Architecture within the Public Services sector Demonstrated ability to shape and communicate architectural strategies across multiple domains (application, business, integration) Familiarity with architecture frameworks and modelling tools (e.g. UML, ArchiMate), with awareness of emerging trends and technologies Skilled at building trusted relationships with senior stakeholders, translating technical insight into business value An established network of senior stakeholders within the Public Services sector, with a proven ability to nurture and expand relationships that support business development and long-term client partnerships While we advocate for using the right tech for the right task, you can expect to work with the following technologies to ensure scalable, high-performance applications: Cloud & Platforms: AWS, Azure, Google Cloud Platform, IBM, Oracle, Salesforce Architecture & Delivery: Microservices, packaged solutions, cloud/on-premise models, agile delivery, digital transformation Tools & Frameworks: IoT, cloud-native architectures, UML, ArchiMate Additional information Please note that the interview stages may be subject to change based on the specific requirements of the role. Introductory Call with one of our senior Talent Acquisition partners to explore your background, the opportunity and PA. Round 1: 3x competency interviews, allowing you to meet different members of PA. Final Round : Business plan presentation with PA leaders - you will be given guidance and time to prepare in advance. Life At PA encompasses our peoples' experience at PA. It's about how we enrich peoples' working lives by giving them access to unique people and growth opportunities and purpose led meaningful work. Our purpose guides how we work with our clients and our teams, and support our communities, to deliver insight and impact, solving the world's most complex challenges. We're focused on building a workplace that values human difference and diverse mindsets, and a culture of inclusion and equality that unlocks the potential in our people so everyone can be their best self. We are dedicated to supporting the physical, emotional, social and financial well-being of our people. Check out some of our extensive benefits: Health and lifestyle perks accompanying private healthcare for you and your family 25 days annual leave (plus a bonus half day on Christmas Eve) with the opportunity to buy 5 additional days Generous company pension scheme Opportunity to get involved with community and charity-based initiatives Annual performance-based bonus PA share ownership Tax efficient benefits (cycle to work, give as you earn) We're committed to advancing equality.We recruit, retain, reward and develop our people based solely on their abilities and contributions and without reference to their age, background, disability, genetic information, parental or family status, religion or belief, race, ethnicity, nationality, sex, sexual orientation, gender identity (or expression), political belief veteran status, or other by any other range of human difference brought about by identity and experience. We welcome applications from underrepresented groups. Hybrid Working- Our approach is to be in the office or on client site a minimum of 2 days per week. However, the actual time you spend and where you spend it will vary by role or assignment, including up to 5 days per week on client site. Adjustments or accommodations- Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us

Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure. Why we need this role The Global Infrastructure Product Director is accountable for the end-to-end global strategy, commercial performance, and governance of Colt's infrastructure portfolio. The role maximises the long term value of passive infrastructure assets (ducts, fibre, routes, landing points) by defining scalable products, enabling anchor tenancy, and ensuring disciplined global execution. This is a leadership role operating at an executive level, balancing capital efficiency, customer concentration risk, and network optionality in a multi billion pound infrastructure environment. What you will do Define and maintain a single global dark fibre product framework, including: Product variants, fibre units, and route classifications IRU and lease structures (10-25 years) Global handover, demarcation, and access standards Ensure product consistency while enabling compliant regional execution Own the global product roadmap aligned to network build and overbuild strategy Commercial Ownership & Value Creation Set global pricing principles, valuation models, and deal guardrails Balance: Anchor tenancy vs long term optionality Own governance for non standard, high value global contracts Partner with Finance to ensure disciplined capital recovery and return metrics Lead product positioning for Hyperscalers, Tier 1 carriers and international ISPs & digital centre platforms and cloud on ramps Enable seamless cross border dark fibre propositions Ensure route diversity, resilience, and service definitions are globally coherent Network & Infrastructure Influence Shape upstream network decisions, including: Fibre count standards and cable architecture, duct utilisation and reserve policy, route diversity and protection strategies Ensure dark fibre product requirements are embedded before construction Define global policies covering: Asset protection and exhaustion risk, customer concentration and hyperscaler exposure Open access and regulatory compliance Act as senior escalation point for regulatory, contractual, and strategic risk Leadership & Operating Model Lead a federated global product organisation Chair product and deal governance forums Provide thought leadership across Commercial, Network, Legal, and Regulatory teams Develop future leaders in infrastructure product management What we're looking for Must haves: Leadership experience in fixed line telecoms or digital infrastructure Deep expertise in: Dark fibre, duct, and passive network economics Wholesale and hyperscaler contracting Strong executive presence with Board, regulators, and global customers Might haves: Multi region product or commercial leadership Experience in infrastructure funds or asset heavy environments Exposure to regulated and open access markets What we offer you: Looking to make a mark? At Colt, you'll make a difference. Because around here, we empower people. We don't tell you what to do. Instead, we employ people we trust, who come together across the globe to create intelligent solutions. Our global teams are full of ambitious, driven people, all working together towards one shared purpose: to put the power of the digital universe in the hands of our customers wherever, whenever and however they want. We give our people the opportunity to inspire and lead teams, and work on projects that connect people, cities, businesses, and ideas. We want you to help us change the world, for the better. Diversity and inclusion Inclusion and valuing diversity of thought and experience are at the heart of our culture here at Colt. From day one, you'll be encouraged to be yourself because we believe that's what helps our people to thrive. We welcome people with diverse backgrounds and experiences, regardless of their gender identity or expression, sexual orientation, race, religion, disability, neurodiversity, age, marital status, pregnancy status, or place of birth. Most recently we have: Signed the UN Women Empowerment Principles which guide our Gender Action Plan Trained 60 (and growing) Colties to be Mental Health First Aiders Please speak with a member of our recruitment team if you require adjustments to our recruitment process to support you. For more information about our Inclusion and Diversity agenda, visit our DEI pages. Our benefits support you through all parts of life, for both physical and mental health. Flexible working hours and the option to work from home. Extensive induction program with experienced mentors and buddies. Opportunities for further development and educational opportunities. Global Family Leave Policy. Employee Assistance Program. Internal inclusion & diversity employee networks. A global network When you join Colt you become part of our global network. We are proud of our colleagues and the stories and experience they bring - take a look at 'Our People' site including our Empowered Women in Tech.

This is an exciting opportunity for candidates with energy and enthusiasm to play a pivotal role in the development of one of the most iconic estates and sporting facilities in the world. You will be part of a team of in-house project managers, appointed directly by the All England Lawn Tennis Club (AELTC) to enable the delivery of an ambitious programme of projects on the estate, with a pipeline extending well into to 2030's.You will join AELTC Estate Project Delivery; a team of 20 project professionals, project managers, design managers and information managers, working in the heart of the famous SW19 site.You will have an opportunity to deploy and develop your project delivery skills, managing teams of leading architects and designers, working closely with stakeholders to shape and deliver the projects that will influence the evolution of the Wimbledon Estate. We deliver projects at all scales, from under £1m to £200m+, giving you the chance to lead projects yourself and to contribute to delivery of projects at scale as part of a management team. What you will be doing Provide a first class, year round service with world class support for The Championships, leading projects from briefing through design, construction, and handover to meet the requirements of the AELTC Estate. Coordinate closely with colleagues and supply partners involved in delivering The Championships and wider Club operations to ensure seamless service delivery. Nurture strong, professional stakeholder relationships, partnering to offer best practice advice and solutions. Be part of a highly professional project delivery team, building internal capacity, leading on some projects contributing on others and supporting delivery of consistently excellent, in-house project management. Providing support and direction to junior colleagues, leading by example in accordance with our values and enabling career progression. Support the development of the in house team by setting clear performance objectives, providing day to day coaching and guidance, and collaborating effectively to enable project and operational priorities. Supporting in contractor and consultant selection, managing tender action and contract negotiations. Lead and support projects of varying sizes, values and complexity, managing risk, assuring quality, controlling cost and maintaining programme. Take ownership of the Client's (AELTC) Requirements for projects, assuring they are accurately interpreted by consultant teams, and that all defined benefits are delivered by the project for stakeholders. Deliver measurable success criteria for projects with key stakeholders, including time, cost, quality and technical and performance parameters. Administer contracts, managing of the contractual process/contracts with consultants and contractors (generally amended JCT forms). Work with defined corporate and project governance processes and systems, preparing reports and providing information to enable effective decision making. Represent the club, acting in accordance with our Values and facilitating collaboration and productivity within overall cross-functional project teams. Be responsible for project budgets, cost control, approvals and change management process (and related administration) in line with governance. Manage the flow of project information between the team and the client, through regular meetings and written communications including electronic document and information control. Analysing and reporting on consultant and contractor information, programmes, cost plans and related documentation making recommendations. Prepare and carry out presentations to update internal stakeholders. Prepare formal project progress and other reports as requested. Monitor progress and performance and provide senior colleagues and stakeholders with up-to-date information. Reporting key project feedback to the AELTC committees as required. About you Qualified to relevant degree level, or equivalent Professionally accredited Project Management professional (APM, RICS or equivalent) and working towards Chartership. 5-8 years post qualification Project Management experience in design and construction. Strong knowledge of design and construction (Cat A and B), either (a) in new build and in particular cut and carve and/or (b) in landscape, ecological recovery, civils and public realm. Experience of sectional completion, practical completion and handover, CAT A/Cat B transitions and interfaces, delivering smooth transfer of projects from development to operations and back again including certification compliance, O&M manuals, "soft landings" etc. Knowledge and experience of project delivery at each RIBA Stage. Conversant with and committed to the delivery of the Client's duties under CDM and BSA 2022. Displaying exemplary safety performance and encouraging positive safety behaviours from colleagues, designers and contractors in line with the AELTC service framework. Able to plan and organise effectively to deliver strong results, showing resilience and maintaining high quality standards while meeting all financial parameters in a fast paced environment. Demonstrate strong analytical, problem solving, financial planning and budgeting skills to ensure projects are delivered on time and on budget. Exceptional communication skills, with proven ability to present and communicate key points effectively to both a technical and non-technical audience at all levels of the organisation. Proven track record of nurturing strong stakeholder relationships across a broad spectrum of stakeholders including consultants, contractors, members, public, committee and colleagues. Highly proficient in the use and skilled in the deployment of the Microsoft suite of products (Excel, PowerPoint, ) in a Project Management context. Good working knowledge and experience of specific Project Management software tools, such as Asta Powerproject, Viewpoint, Aconex, AutoCad, Revit, Bluebeam etc. Knowledge and experience of working in a BIM project environment. An interest in the deployment of AI in the field of Project Management and delivery. Motivated to develop leadership skills and provide effective coaching to team members, helping to foster a values driven and innovative work environment. Excited to join and be an active part of an on-site project delivery team, delivering projects of the highest quality on perhaps the most famous sporting estate in the world. About us The All England Lawn Tennis Club (Championships) Limited (AELTC) organises and stages The Championships, Wimbledon, widely regarded as the world's premier tennis tournament, hosted on the Grounds of one of the world's most prestigious tennis clubs. Our business has grown in recent years and we expect that success to continue. We have plans to further improve our facilities and invest in our people in future years. Our success is important to us and we are guided by our key values of Heritage, Integrity, Respect and Excellence. The Estate Department's role is to deliver day to day operational management of all estate infrastructure as well as the refurbishment and new property developments prioritising user experience at every stage of project delivery. We are committed to investing in our people, offering extensive training, development pathways, and support toward professional accreditation, including Chartership.

IT Director, CLM & CRM Engineering Lead Location: London Contract: Permanent Seniority: Director / Head of Engineering Industry: Financial Services (Wealth / Advisory) About the Role We are seeking an experienced IT Director - CLM & CRM Engineering Lead to own and evolve our end?to?end Client Lifecycle Management (CLM) and CRM platform. This role is central to transforming how we attract, onboard, serve and understand clients-through modern, scalable technology and a unified data and workflow architecture. You will lead multi?disciplinary engineering, data and integration teams, shaping a platform built on technologies such as Salesforce, Xplan, Snowflake, MuleSoft, Fivetran, and AWS. This is a rare opportunity to define technical direction, drive architecture simplification, and deliver the future state of our client lifecycle experience. Key Responsibilities Platform Strategy & Technical Direction Define the technical roadmap for the entire client lifecycle platform from leads and onboarding to servicing and reporting. Champion a unified, scalable architecture and modern engineering standards. Engineering Leadership Lead and grow an internal platform engineering team spanning CRM development, integrations, data engineering and DevOps. Build capability, strengthen standards, and reduce reliance on external partners. Architecture, Integration & Data Drive simplification of CLM systems and data flows across the organisation. Establish robust integration patterns and ensure reliable, secure, high?quality data movement across platforms. Agile & Delivery Leadership Oversee PI planning, sprint delivery, backlog shaping, and feature prioritisation. Ensure predictable delivery velocity across engineering, integration, and testing squads. Governance, Security & Compliance Act as design authority across CLM/CRM features and integrations. Ensure solutions align with security, data protection, regulatory expectations and operational models. Stakeholder & Cross?Functional Alignment Work closely with technology, operations, compliance, finance and front?office teams. Coordinate delivery with suppliers, consultancies and system vendors. Operational Excellence Embed monitoring, controls, DevOps practices and environment management for platform stability. Ensure post?go?live readiness, knowledge transfer and long?term operational ownership. About You Extensive experience leading engineering teams across CRM, data, and integration disciplines. Strong background in wealth management or complex financial services environments.Expertise across the full client lifecycle, including onboarding, servicing, suitability and reporting. Deep understanding of secure, compliant, scalable platform design. Proven success delivering large-scale transformation or re?platforming programmes. Strong communication and stakeholder management skills at senior levels.

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest independent consumer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! We are growing our engineering team at Trustpilot and are looking to welcome a Senior Software Engineer into the Trust Tech department! You will join a cross-functional team with full ownership of our products and codebase, where you will take part in every step of the development process, from ideation to maintenance. A place where you can grow as an individual, while also having an influence (or even leading) on the direction of projects and technological choices. As a Senior Software Engineer, you will leverage your extensive knowledge and experience to spearhead the development of our products. You'll be instrumental in the technical direction of projects, from initial concept to final deployment and ongoing maintenance. Your expertise will help guide architectural decisions, ensure code quality, and mentor fellow engineers, promoting a culture of technical excellence and innovation. About the team: You will be joining a brand new team being built within the Trust Tech department, focusing specifically on businesses. The team is responsible for building and maintaining automated systems that enforce Trustpilot's terms of use for businesses. This includes developing systems for automatic detection, enforcement of misuse, and internal investigation tools. This work is vital to maintaining Trust and Transparency on the platform. To achieve this, we collaborate closely with Data Scientists, Data Ops, and ML Ops to build sophisticated automated architectures that integrate detection models and robustly scale our misuse enforcement. What you'll be doing: Understanding the existing technical landscape and planning, implementing, and releasing new features with a focus on backend stability and scalability. Architecting solutions to handle high-volume data processing for fraud detection while maintaining the internal tooling frontends used for investigations. Troubleshooting existing software, squashing bugs across the stack, and optimizing database performance. Inspire and challenge the organisation with your knowledge of how to solve complex architectural problems. Help to lead the technical direction of the team through the adoption of best practices, tooling, and Infrastructure as Code. Help mentor and coach less experienced colleagues. Who you are: Experience at a Senior level, building full-stack applications, but with a deep focus and passion for backend engineering. Extensive proficiency in Node.js and TypeScript. Competent with frontend frameworks (specifically React). Proficient AWS experience is a must. A customer-centric and solution-oriented mindset with a bias to action. Motivated to push yourself and the people around you to constantly improve in a healthy way. Nice to have: Experience integrating AI/ML models or working with LLMs/Generative AI in a backend context. Experience with Google Cloud Platform services (specifically BigQuery or Pub/Sub). Some relevant technologies and services we use: Languages: TypeScript, JavaScript Infrastructure: AWS (ECS, Lambda, SNS, SQS, CloudFormation), GCP (BigQuery, Pub/Sub), Docker, Terraform Backend: Node.js, Serverless Framework Database: DynamoDB, PostgreSQL, BigQuery Frontend: React, Next.js, CSS Modules Tools: GitHub Actions Find more here: What's in it for you: A range of flexible working options to dedicate time to what matters to you Competitive compensation package + bonus 25 days holiday per year, increasing to 28 days after 2 years of employment Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist Pension and life insurance Health cash plan, online GP, 24/7, Employee Assistance Plan Full access to Headspace, a popular mindfulness app to promote positive mental health Paid parental leave Season ticket loan and a cycle-to-work scheme Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials. Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more. Independent financial advice and free standard professional mortgage broker advice Talent acceleration programs: Fast-track your career with our tailored development programs designed to support growth at whatever stage of your career Still not sure We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We're excited to hear about your experiences as well as how you will contribute to our working culture. So, even if you don't feel you don't meet all the requirements, we'd still really like to hear from you! About us Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever - to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial - we help consumers make the right choices and businesses to build trust, grow and improve. Today, we have more than 300 million reviews and 64 million monthly active users on average across the globe, with 140 billion annual Trustbox impressions, and the numbers keep growing. We have more than 1,000 employees and we're headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York. We're driven by connection. It's at the heart of what we do. Our culture keeps things fresh it's built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we're proud to be an equal opportunity workplace with diverse perspectives and ideas. Our purpose to help people and businesses help each other is a tall order, but we keep it real. We're a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you we give you the autonomy to shape a career you can be proud of. If you're ready to grow, let's go. Join us at the heart of trust. Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust. Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy. If you have a disability and would like to discuss any adjustments you might need either in submitting your application, or to the recruitment process more generally, please let us know by contacting our Talent Acquisition Team () quoting the role you wish to apply for. Any offer of employment for this position will be subject to our standard background checks.

Location: Flexible: Reigate or Manchester area Job type: Full time Working Pattern: Hybrid 4.5 day working week (Half day Fridays) About Infinity We are building the next generation of call intelligence and AI-driven insight platforms. Over the next three years, our focus is on evolving from a strong analytics foundation into an outcome-driven, API-first platform that embeds intelligence directly into customer workflows. This is an opportunity to join us at a pivotal stage. You'll help shape both how we build and what we build, working on systems that process high-volume, high-value data and increasingly leverage AI and automation to deliver measurable customer and business outcomes. We value pragmatic engineering, clear thinking, and continuous learning. Our teams are small, autonomous, and outcome-focused, with a strong emphasis on quality, ownership, and collaboration. We are entering our next growth phase - investing in AI-powered platform scalability, operational excellence and maturity, and cost-efficient growth to support our long-term strategy and enterprise ambitions. The Role As Head of DevOps, you will lead Infinity's cloud, infrastructure, and platform reliability functions, ensuring that our systems are secure, scalable, observable, and continuously deployable. You will shape and execute the DevOps and Platform Engineering strategy, enabling high-velocity software delivery with best-in-class automation, observability, and DORA-driven performance metrics. Reporting to the CTO, you will manage a small but high-impact team of two DevOps/SRE Engineers, working closely with the other teams within the Product & Engineering (P&E) organisation to build the next-generation operational foundation for Infinity's AI-driven SaaS platform. About You This should include the 4 to 5 key Infinity behaviours needed for the role eg: To succeed in Infinity and this role you need to be able to work smart, hard and with a positive energy. You work at pace always looking for ways to improve things and with an eye on the results. You are a creative thinker who dares to do things differently. Being a team player is essential. In Infinity that means being open, honest, consistent and fair and contributing to a sense of purpose and positive team morale. Key Responsibilities Strategy & Leadership Define and execute Infinity's DevOps and Platform Engineering roadmap aligned with product and engineering strategy. Lead and mentor two DevOps/SRE Engineers, developing a culture of automation, reliability, and continuous improvement. Drive adoption of DORA metrics (Deployment Frequency, Lead Time for Change, MTTR, Change Failure Rate) as core operational KPIs. Partner with the Head of Engineering and CTO to set and deliver uptime, scalability, and efficiency objectives. Infrastructure & Cloud Management Own the design, governance, and optimisation of AWS-based infrastructure, ensuring scalability, cost efficiency, and resilience. Champion Infrastructure as Code (IaC) using Terraform and Puppet for environment provisioning, configuration, and compliance automation. Lead the management and optimisation of serverless and event-driven architectures, leveraging AWS Lambda, API Gateway, and related services. Oversee cloud cost management, performance tuning, and disaster recovery planning. CI/CD & Automation Oversee the design and continuous improvement of CI/CD pipelines (GitHub Actions) to ensure rapid, low-risk deployments. Embed automated testing, code quality gates, and policy-as-code enforcement. Implement progressive delivery techniques such as blue/green and canary deployments to reduce risk. Integrate DevSecOps practices, automating security scanning, dependency management, and compliance checks. Observability, Reliability & Incident Management Establish and maintain platform-wide observability through dashboards, alerts, SLOs, SLIs, and SLAs. Use modern observability stacks (e.g. Prometheus, Grafana, Datadog, ELK) for proactive monitoring and root cause analysis. Lead post-incident reviews and ensure continuous improvement through robust RCA and feedback loops. Own and report on service reliability metrics (availability, latency, throughput, error rates) to leadership. Security, Compliance & Governance Ensure DevOps practices uphold ISO 27001, PCI-DSS, GDPR, and other relevant compliance standards. Oversee secrets management, identity and access controls, and vulnerability scanning across environments. Partner with the Head of Engineering to ensure continuous compliance and audit readiness. Embed DevSecOps principles to automate compliance validation and shift security left in the development lifecycle. Collaboration & Reporting Collaborate with the other teams within the P&E organisation, including Product, Solutions, Data, Engineering and Quality, to ensure smooth integration between development, deployment, and operations. Provide regular operational reports on uptime, incident performance, DORA metrics, and infrastructure efficiency. Work closely with the Head of Engineering on roadmap alignment, capacity planning, and continuous improvement initiatives. Key Competencies & Experience 7+ years' experience in DevOps, SRE, or infrastructure roles, including 3+ years in a leadership or senior technical capacity. Proven expertise in AWS (Lambda, EC2, RDS, S3, CloudWatch, Route53) and IaC (Terraform, Puppet, or Pulumi). Strong knowledge of CI/CD tooling, observability stacks, and cloud security best practices. Demonstrated experience applying DORA metrics and improving delivery performance. Deep understanding of network security, identity management, and compliance frameworks (ISO 27001, PCI-DSS, SOC2, GDPR). Excellent collaboration, communication, and problem-solving skills, with a mindset for automation and continuous improvement. Desirable Experience supporting AI/ML or real-time analytics workloads. AWS Certified DevOps Engineer, or equivalent certification. Experience within MarTech, call-tracking, or voice analytics SaaS environments. Prior involvement in ISO 27001 and PCI-DSS certification or audit evidence processes. Benefits you can enjoy 4.5 day working week (Half day every Friday- 1pm finish) 25 days holiday (with the option to buy up to an additional 5 days per year) Private single medical insurance Employee Assistance Programme Life Assurance (4x Salary) Enhanced Maternity and Paternity Pay Tech Scheme Loan (of up to £2,000 per year) Ride to Work Scheme Season Ticket Loan Dedicated annual company and team social budget At infinity, our aim is to be the best call tracking provider in the world and to do that we welcome our employees with open arms and create an environment where you can bring your best self, every day! We're an equal opportunities employer. That means we'll never discriminate based on race, religion, origin, gender expression, sexual orientation, age, marital status, social economics status or disability status. In fact, our recruitment process is completely anonymised, and we don't see any of your personal details when we review your application. At Infinity, we don't treat our hiring process as a box ticking exercise and we're just as interested in team fit as we are technical fit. So, even if you don't meet all the requirements listed in one of our vacancies, get in touch with us anyway because we'd love to hear from you