25 jobs found

Your Role We're looking for a Senior Customer Success Manager (equivalent to a technical account manager) to manage our rapidly growing enterprise customer base across all industries. As a Sr. CSM, you'll work closely with sales, implementation, engineering and product while also working with a variety of customer stakeholders. You will advise customers on how to transform the way they manage B2B purchasing across their business, creating immediate value and efficiency for employees through product adoption and enablement. This role is ideal for you if you enjoy being a product expert, creative problem solving, and want to work with a world-class team and customers such as Coinbase, Snowflake, Toast, Northwestern Mutual, Notion, Canva, Samsara, Databricks, Miro, and many more. You Will Help our largest customers drive procurement success on the Zip platform. Define customer business outcomes and partner with our customers to deliver those outcomes on a continuous basis. Act as a trusted procurement advisor and thought partner to continuously educate and enable our customers on Zip's platform and procurement best practices. Identify champions and build relationships with key business stakeholders across Procurement, Finance, Legal, IT/Security, and Privacy/Compliance teams. Maintain high levels of customer engagement and satisfaction with a focus on customer adoption and loyalty. Manage customer health and hedge account risks based on data-driven adoption metrics. Partner closely with product and engineering to translate business needs and requirements into new solutions for customers, while skillfully managing customer expectations. Train and empower customers to be product specialists to become increasingly self-sufficient for their organization. Partner with the renewals team to achieve target GRR. Continuously improve Customer Success assets and processes. We're an early-stage company, we want people who are excited to build and motivated to up-level the status quo! Qualifications 8+ years of relevant work experience in customer-facing customer success, technical account management or strategic consulting. B2B SaaS experience in a high-paced environment is a benefit. Procurement experience (procurement, sourcing, or vendor management background) and familiarity with procurement technologies such as ERP (Netsuite, Coupa, etc.), HRIS (Workday etc.), CLM, GRC, JIRA, ServiceNow workflow management tools. Excellent interpersonal skills and ability to establish quick rapport and trust with customers. Strong project management skills to manage a dynamic customer portfolio. Creative problem solver while being attentive to details. Business process-oriented and ability to think about workflow efficiency (e.g. diagrams, conditionally based logic, etc.). Proactive team player that is able to identify process gaps and willing to jump in and help wherever needed (company, team, self mentality). Nice to Haves Payments software experience (invoicing, PO creation) and background working with CFOs, Controller, Accounts Payable / Accounts Receivable roles. Experience with SaaS workflow management tools (low code / no code configuration). Experience working in a top tier consulting firm or have an MBA. Perks & Benefits At Zip, we're committed to providing our employees with everything they need to do their best work. Start-up equity Health, vision & dental coverage Team building events & happy hours Flexible PTO Apple equipment plus home office budget 401k plan We're looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn't exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. We look forward to hearing from you!

Lead the preparation of detailed cost plans, estimates, and tender submissions for fit-out projects typically ranging from £1m-£5m+ Review and analyse architectural, structural, and MEP information, employer's requirements, fit-out guides, and contract documentation Interpret client briefs and develop aligned cost strategies during bid and pre-contract stages Produce detailed cost breakdowns, work packages, and pricing schedules (primarily using Excel and estimating software) Develop pricing strategies that balance competitiveness with margin protection Maintain and update pre-construction budgets through design development Prepare and contribute to go / no-go bid assessments Support and attend internal tender reviews and pitch rehearsals Develop pre-contract programmes, procurement schedules, and design development timelines Identify long-lead items, temporary works requirements, and specialist subcontract packages Prepare logistics strategies for constrained and complex London sites Coordinate RFI processes during pre-construction Support the preparation of method statements and buildability reviews Ensure sustainability requirements (BREEAM, LEED, WELL) are understood and integrated into pre-construction planning Support collation and review of pre-contract documentation, including scopes, specifications, and schedules Assist with contract particulars, amendments, and collateral warranty requirements in coordination with legal and commercial teams Ensure accurate and structured handover of all pre-construction information to project delivery teams Attend initial post-handover meetings to ensure continuity and clarity Mentor estimators and/or Junior commercial team members Allocate resources across multiple bids and pre-construction activities Support the development and upskilling of junior commercial staff Promote consistent processes, standards, and best practice across the estimating function Contribute to wider commercial strategy and forecasting at senior level Ensure pre-construction activities comply with CDM regulations and JLL health and safety standards Support compliance with Building Regulations, Planning conditions, and statutory requirements Adhere to JLL policies relating to governance, compliance, sustainability, and ethics 6+ years' experience in pre-construction, estimating, or commercial management within the London fit-out sector Proven experience delivering successful bids on Cat A and Cat B projects Track record on projects typically £1m-£5m+, with exposure to complex refurbishments and live environments Strong understanding of commercial risk and cost control Degree-qualified in a construction-related discipline or equivalent MCIOB, RICS, or similar professional accreditation preferred Strong knowledge of construction methods, materials, and London market rates Working knowledge of MEP systems and ability to discuss them at a high level with clients Experience with estimating software and advanced Excel Familiarity with BIM-based take-offs and digital workflows preferred Knowledge of JCT, NEC, and Design & Build contracts Understanding of modern construction techniques, including modular and prefabrication Clear and confident communicator Strong analytical and problem-solving skills Detail-oriented with a structured approach Able to work under pressure and manage competing deadlines Collaborative and professional working style Commercially astute and pragmaticAt JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit .

Job Title: Senior IT Sourcing SpecialistReporting to: IT Procurement and Supplier ManagerDirect Reports: NonePosition Type: Permanent - full timeOverview: Why Standing still is not an option in the current world of Insurance. TMHCC is one of the world's leading Specialty Insurers. With deep expertise in our chosen lines of business, our unparalleled track record and a solid balance sheet, TMHCC evaluates and manages risk like no one else in the industry. Looking beyond profit, empowering our people and delivering on our commitments are at the core of our customer values, along with a desire to grow and provide creative and innovative solutions to our clients.About OperationsOperations sits at the heart of TMHCC, we ensure the smooth running of all business processes - from policy administration and claims handling to data, technology, and delivery. We focus on driving efficiency which enables our teams across the business to deliver exceptional results every day. Our value statement: Ops makes it happen.Operations is made up of 7 functions, this role sits within: Procurement and Workplace ManagementFrom identifying the scope of the goods and services required to deliver business outcomes, to negotiating pricing and managing the full lifecycle of contracts and suppliers. Procurement focuses on delivering Value For Money for the organisation. We leverage market intelligence and navigate the regulatory landscape to achieve commercial outcomes and reduce risk and complexity.Job Purpose:To support the delivery of IT Sourcing and Category strategies primarily across IT Professional Services and Software, Cloud and SaaS by driving cost efficiency, commercial value, and risk management. The role partners with key stakeholders to lead and support sourcing initiatives, manage strategic suppliers, deliver complex deals and negotiations, and provide trusted commercial advice, contributing to the ongoing development and effectiveness of the IT Sourcing function.Key Responsibilities:Working as part of an IT sourcing and category management team working across Enterprise and local agreements, focusing on making an ongoing, tangible contribution to cost efficiency and commercial/contractual risk management, through: Supporting the IT Category Manager in developing sub-category strategies in partnership with key stakeholders and assisting with their effective delivery Providing a commercial advisory service to key stakeholders Relationship and performance management for a portion of the IT strategic suppliers Influencing the adoption of appropriate sourcing across key stakeholder groups Effective sourcing service for new deals, leading RFPs and renewals, including complex and high-profile commercial/contractual negotiations Significant interaction with senior internal clients and representatives from suppliers Creating and presenting impactful deal summaries/recommendations Maintaining deal pipelines Supporting the ongoing development of the IT Sourcing function Analysing and reporting on spending trends, cost drivers, and savings opportunities across IT spend categories.Performance Objectives: Securing favourable contract terms Successful supplier negotiations Leading Sourcing eventsSkills and Experience Specification: Experience of sourcing the relevant spend categories in a blue-chip environment, with a proven track record of successfully leading commercial and contract activities Experience in supporting the development and maintenance of category and sub- category plans Experience with assisting portfolio opportunity analysis and subsequent benefit delivery Ability to effectively influence the sourcing strategy for individual projects Ability to lead market analysis, competitive bidding and negotiation activities, with a range of value and complexity Ability to re- negotiate contracts and extract value from incumbent suppliers Excellent understanding of commercial levers and legal terms and conditions, relating predominantly to IT Professional Services and Software contracts Strong and experienced commercial and contract negotiator Is highly credible and an effective communicator Self-starter who can work with minimal supervision and manage a large volume of projects Can contribute effectively to and/or co-ordinate cross-functional teams Can drive projects to a conclusion while maintaining a high quality of task deliveryEssential: Excellent commercial and analytical skills Excellent oral and written communication and problem-solving skills Develop and maintain strong relationships with internal stakeholders Ability to work with a degree of autonomy whilst working collaboratively with a wider team based in the UK, Europe and AmericaDesirable: Knowledge of the operation of the London insurance market, its various participants and insurance regulatory requirements Strong and confident negotiator at all levels Confident and self-assured Self-motivated and able to work well under pressure Resilient, optimistic and open to change Excellent communication, interpersonal and influencing skills Results orientated with ability to plan and deliver against business deadlines What We Offer The Tokio Marine HCC Group of Companies offers a competitive salary and employee benefit package. We are a successful, dynamic organization experiencing rapid growth and are seeking energetic and confident individuals to join our team of professionals.The Tokio Marine HCC Group of companies is an equal opportunity employer. Please visit for more information about our companies.

The Senior Estimator is responsible for managing and preparing competitive tenders and framework submissions from first principles for construction projects, both new construction and refurbishment. The Senior Estimator coordinates and challenges the input from the wider team including procurement, contracts management and commercial. Key responsibilities: Office Takes a lead role in successfully tendering projects ranging in value. Takes an active part in post tender interviews, presentations and negotiations with customers and ensures successful handover to delivery teams following award. Supports the ongoing development of Stepnell's position in its key sectors. Supports all bid team members in the production of tenders. Has professional communication skills, with the ability to liaise confidently with internal and external customers, fellow colleagues and other stakeholders. Has time management skills and the ability to meet deadlines. Is experienced in producing tenders for complex schemes ranging in value from £1 million to £30 million over various sectors/procurement and contract types. Has knowledge of the local supply chain and continually builds relationships with them, including looking for new supply chain partners. Builds and influences relationships with clients and consultants. Work Winning and Tenders Has a network of clients and consultants who discuss ongoing opportunities with them. Develops tender strategy and continuously monitors. Prepares accurate and competitive cost estimates and, where required, cost plans. Identifies and understands our customers' needs. Builds effective relationships to establish two-way dialogue with internal and external parties, including customers and supply chain members. Seeks to establish professional trust and mutual respect. Effectively communicates bid strategy and solutions to Stepnell Directors and construction teams. Influences and supports suppliers and subcontractors to innovate and achieve optimum solutions. Adds value with subcontractors through regular one-to-one reviews and to capture their innovation. Attends post-tender negotiations when required. Learns to develop the tender strategy. Developments business development acumen and is recognised by clients as 'someone to discuss procurement options with'. Takes responsibility and ownership of individual tenders. Can cost plan solutions. Can achieve the 'best net price'. Is transparent on project risks and opportunities allowing senior managers and directors to freely adjudicate. At adjudication, has three quality prices for all key packages. At adjudication, has a fully scheduled risks and opportunities register primed. Construction Seeks opportunities to learn about changes and innovations within the industry. Hands over to the construction team ensuring all information is provided and all ideas, VE, risks and opportunities are fully understood. Financial and Reporting Collates targeted feedback on tenders and provides feedback for future tenders. Ensures risk register is applied and monitored. Effectively communicates bid strategy and solutions to Stepnell Directors and construction teams. Systems and Quality Supports bid management and quality submission requirements. Ensures compliance and adherence to company procedures for the production of enquiries and tenders. Has a full working knowledge of estimating software systems and ensures upgrades are understood and implemented. Closely liaises with other business units for best practice and lessons learnt and proactively drives a culture of innovation and improvement. People Management Influences and supports team members to innovate and achieve optimum solutions. Provides guidance and support to other members of the work winning team. Why Stepnell At Stepnell, we're passionate about empowering our people to thrive. We believe in building fulfilling and rewarding careers by investing in talent, nurturing growth, and inspiring innovation. With the prestigious Investors in People Gold accreditation, we're proud to place our people at the heart of everything we do. Every team member is valued, and curiosity and collaboration are central to our team culture. We're committed to enabling our people to make a real impact and drive meaningful change throughout our business. To show our appreciation, we offer generous and competitive benefits including, an enhanced pension scheme with a Stepnell contribution of 7% to help secure your financial future, annual leave that increases with service and the flexibility to purchase more, a market leading employee referral scheme, and for eligible roles comprehensive health coverage, adjustable start and finish times and a car allowance or company car. Join us in a collaborative and inclusive environment where your well-being is our priority, and your contributions are truly valued. About Stepnell As a family-owned business with over 155 years of history, Stepnell is built on stability, trust, and long-term thinking. We make decisions with the future in mind for our people, our clients, and our communities. Our capabilities span construction, property development, energy solutions, joinery, and concrete repair, allowing us to offer integrated services that meet a wide range of client needs. Operating through seven regional offices in Rugby, Nottingham, Liverpool, Wantage, Bristol, Southampton, and Poolevand across three core business units, we maintain a strong local presence while delivering consistently high standards. Today, repeat clients account for 75% of our turnover a testament to our reliability and the quality of our relationships.

Job Description Wood is recruiting for Electrical Engineer to join our Projects - Electrical Engineering Group. This is a staff position supporting a number of Pre FEED, FEED and EPC petrochemical, Oil & Gas and energy transition projects. The position will be based in our Reading - Green Park office with Hybrid working considered. The Role The Electrical Engineer will play a critical role in the design, development, and implementation of electrical systems for Front-End Engineering Design (FEED) and Engineering, Procurement, and Construction (EPC) projects within the energy sector. We are looking for those early in their Electrical Engineering career. The role can present opportunities for early career engineers working in a range of interesting and diverse sectors including; Upstream / Midstream / Downstream Oil & Gas Chemicals Renewable Energy Power Mining & Minerals Industrials & Manufacturing Life Sciences Transportation Water Government services Our Clients & Projects Designing the future. Transforming the world. Wood's Projects business unit specialises in delivering predictable and consistent results in high complexity projects that include new technology, challenging construction logistics and, or sheer scale. Just like the nature and expansiveness of our sectors, so is our Projects business, in its solutions, abilities and global track record. Across any major capital project lifecycle, we provide a full suite of solutions from programme and project management, to engineering and design, procurement, construction and project delivery. What we can offer Meaningful and interesting projects delivered to leaders of industry across oil & gas, renewables and emerging energy sectors Flexible working arrangements that balance client, team and individual needs offering hybrid working where relevant Commitment to Diversity and Inclusion; we are an organisation actively committed to diversity and inclusion across our business with employee networks committed to giving all employees a voice Competitive salary with regular salary reviews to ensure we are rewarding at the right level in line with the market Flexible benefits package; inclusive of 33 days annual leave (including public holidays), generous contributory pension scheme, private medical cover, 4x base salary life insurance; all of these and more that can be adapted to suit your own lifestyle Commitment to continued professional development; development plans that are tailored to your individual needs and interests Global connections; join experts around the world who are at the leading edge of our industry, shaping the standards of our profession Responsibilities Work collaboratively with other Electrical Engineers and other discipline stakeholders while being part of the Project Electrical Team Develop and prepare various aspects of design packages for electrical systems and equipment (i.e., Power & Distribution Transformers, motors, generators, high voltage/low voltage switchgear / Motor Control Center (MCC), distribution network, control equipment, power outlets etc.) including drawings, datasheets, detail scope of work, calculations, Bill of Material / Quantity and preliminary cost estimates, Hazardous Area Classification and power System Study under the guidance of Senior Engineers and Lead Electrical Engineer Interdisciplinary coordination by collaborating with Project Engineers on Projects for Engineering inputs for developing Electrical Engineering deliverables and calculations Prepare the entire project load lists based on the project scope Produce technical reports for the scope of work, and technical specifications for specific electrical equipment under guidance of Senior Engineers and Lead Electrical Engineer Assist in the electrical activities of engineering, procurement, and eventual construction (EPC) contractors during the Front-End Engineering Development (FEED) and design phase under the guidance of Senior Engineers and Lead Electrical Engineer Ensure that the design work by contractor is in accordance with client's design standards, applicable codes / regulations, and acceptable work practices Assist the Project Managers and Project Engineers in evaluating Material Requisitions (MR), Technical Bid Evaluation (TBE) and Award Recommendation (AR) provided by Contractor and able to perform Procurement support under the guidance of Senior Engineers and Lead Electrical Engineer Work closely with Engineering Teams during the project to ensure facility integrity in terms of HSE Qualifications What makes you remarkable? At Wood, we are committed to equal opportunities and welcome all talented individuals to consider joining our team. So even if you don't match every statement below but feel you have some of the experience, knowledge or skills needed for this role, we encourage you to apply. It will take all of us working together to deliver solutions to the world's most critical challenges Expected: Bachelor's degree within the Electrical Engineering field or a BA in Science with a focus in Electrical Engineering Early career experience in Electrical engineering related Project work Engineer must be familiar with NEC, IEEE / ANSI, IEC and other International electrical standards, best practices and value practices Thorough knowledge of the English language is required to perform the necessary in depth analysis and studies, make professional presentations and keep up with technical advancements Commitment towards Continuous Professional Development Experience with Electrical Transient Analysis Program (ETAP) or similar software would be added advantage Experience and knowledge of Power System studies and operation would be added advantage Knowledge on Power system automation About Us Wood is a global leader in consulting and engineering, helping to unlock solutions to critical challenges in energy and materials markets. We provide consulting, projects and operations solutions in 45 countries, employing around 25,000 people. Diversity Statement We are an equal opportunity employer that recognises the value of a diverse workforce. All suitably qualified applicants will receive consideration for employment on the basis of objective criteria and without regard to the following (which is a non-exhaustive list): race, colour, age, religion, gender, national origin, disability, sexual orientation, gender identity, protected veteran status, or other characteristics in accordance with the relevant governing laws. Job Info Job Identification 27588 Job Category Engineering Posting Date 03/06/2026, 11:07 AM Job Schedule Full time Locations Reading, Berkshire, United Kingdom (Hybrid)

Vertice was launched in 2022 to transform how companies manage their technology spend. Our agentic workflows, AI insights and expert buyers empower companies to buy smarter and scale faster, with Finance and Procurement leaders in over 30 countries worldwide trusting Vertice to manage their software purchases. In the software category alone, we have managed over $10bn in spend and have a track record of delivering 20% savings and halving procurement cycles. Headquartered in London with offices across the world including New York, Brno, Sydney and Johannesburg, we're shaping the future of procurement on a global scale. And we're just getting started. Founded by serial entrepreneurs Roy Tuvey and Eldar Tuvey, who have a track record of building two category-defining technology companies to exit, Vertice has seen a remarkable 13X revenue growth in two years. This trajectory earned us the spot on the Sunday Times' 2026 Tech 100 list, following our recognition as 2025's fastest-growing startup in the UK by the FT's Sifted, and as fourth in Europe. Following our Series C, we have secured $100M+ in funding from leading investors including Bessemer Venture Partners, 83North and Lakestar, and are expanding our reach across our team. Do you want to make an outsized impact, work with exceptional people, and be part of a highly motivated team? Come and join our mission to build the Intelligent Procurement Platform. The Role You will be a key member of a small, high-impact GTM Strategy & Operations team. You will sit at the pulse of our revenue engine, acting as a strategic partner to our Account Management and Account Executive teams on structuring our most complex commercial deals and managing the underpinning operational processes. We are looking for the right mix of high commercial and mathematical acumen, boldness to take decisions on deals and to push back where required (including to founders and senior leadership), ability to work well with a variety of stakeholders, and a strong willingness to win and move fast. Hence, we are not looking for the right set or years of experience, and rather at the traits that you will bring. Responsibilities: Deal Architecture: Partner with AMs and AEs to structure relevant, complex, and strategic deals, defining key commercial terms that maximize value for both Vertice and our customers. Commercial Governance: Lead the deal review process, aligning on concessions and providing "simple outputs" for complex inputs to help leadership make fast, data-driven decisions. Internal Coaching: Build and deliver commercial training and playbooks for the GTM teams on deal structuring, pricing levers, and negotiation strategies. Cross-functional Alignment: Act as the "quarterback" between Sales, Finance, and Legal to move high-value deals through the pipeline without sacrificing speed or quality. Continuous Improvement: Identify patterns in deal exceptions and pricing to refine our standard pricing models and commercial guardrails. Requirements: Ideally 4+ years of experience in a high-growth startup, top-tier consulting firm, or a numbers-driven finance environment - but as said looking for the right traits and are not fixed on experience. Strategic & Analytical: You are exceptional with numbers and can navigate extreme complexity without losing sight of the big picture. Strong Character: You are comfortable "holding the line" and can confidently hold your own in commercial discussions with senior stakeholders. Concise Communicator: You can take a messy, non-standard deal and summarize it into a clear, digestible recommendation for leadership. Detail-Oriented: You have a low ego and love getting into the weeds of contract terms and financial modeling. Execution Mindset: You have a "get stuff done" attitude and thrive in fast-paced environments where speed is a competitive advantage. Final things to note: Vertice is an equal opportunities employer, although you must be legally able to work in the specified region of the job, and any data you provide us will be stored and disseminated in accordance with Vertice's privacy policy. We like to deal directly with our candidates so no agencies please! If you aren't sure this job applies to you, feel free to send your CV to , and we'll be happy to take a look and see if you could be a good fit anywhere else in our business!

Working in a senior capacity across the business the successful candidate will oversee the Supply Chain process through key business areas, with the majority of supply from our parent company in addition to various other global suppliers. In order to effectively manage material ensuring control over inventory, supply, contract manufacturing, and distribution Job Specification Objective: Working in a senior capacity across the business the successful candidate will oversee the Supply Chain process through key business areas, with the majority of supply from our parent company in addition to various other global suppliers. In order to effectively manage material ensuring control over inventory, supply, contract manufacturing, and distribution. Collaborating across multiple teams you will develop and implement an overall Supply Chain strategy, overseeing procurement, and inventory management, ensuring effective supplier relationship management and all associated internal stakeholders. Driving a demand forecast process, and ensuring reliability of supply whilst improving productivity and efficiency and ensuring links through the business. With strong attention to detail you will ensure mitigation of supply chain risks in cohesion with other departments to ensure and enable joined up thinking. You will possess strong analytical, problem-solving, negotiation, and communication skills, together with strong leadership and management in addition to effective influencing ability. You will set an example, aligning with cultural ethos and cohesive leadership approach, to create an engaging and motiving environment for Bauder staff. Key Responsibilities: Stakeholder Management Collaborate effectively with supply chain partners, including the parent company, ancillary suppliers, and internal business stakeholders. Ensure efficiency of supply processes and proactively troubleshoot issues with solution-based approaches. Build and maintain reciprocal, productive relationships to support supply and demand requirements in line with SLAs and service expectations. Production and stock Manage high level production (contract / 3rd party) and stock processes to ensure supply and demand requirements are met. Liaise with the parent company, product suppliers, sales teams and business product owners to maintain alignment on supply and demand. Support the Logistics team in coordinating and balancing stock versus demand across all warehouses for optimal efficiency and service levels. Oversee inventory management in collaboration with the Logistics team, including tracking stock levels and developing accurate inventory forecasts. Lead a robust Sales and Operations Planning (S&OP) process to balance demand and supply with a long-term perspective. Oversee production planning for third-party contract manufacturing of a limited scope of materials. Logistics Act as a key link between Sales and Purchasing teams as well as the Logistics and Warehousing functions, working closely with the Head of Logistics to ensure a fully integrated approach. Oversight of import & export compliance for the UK operation. Returns Develop and implement a process to track product returns and evaluate underlying issues. Ensure minimal cost exposure through proactive, solution-based problem solving. Monitor and identify risks and areas for improvement within the returns process. Provide actionable solutions that optimize effectiveness and reduce operational inefficiencies. Procurement and vendor management Ensure the supply of high-quality materials to meet production and service requirements. Negotiate favourable Service Level Agreement (SLA) terms with external suppliers. Maintain strong vendor relationships through both the parent company and external providers. Develop Supply Chain resilience to maintain high service levels across all product lines Process With a focus on getting to root cause and reducing waste, analyse data to identify process improvements, bottlenecks and opportunities to improve supply chain networks. Establish and monitor KPI's and overall performance targets Emphasising 'value add' reduce costs and improve efficiency aligning to KPI objectives and targets. Identify potential supply chain disruptions and risks and implement mitigating strategies to minimise cost impacts and supply delay. Management responsibilities: Leadership of the Supply Chain function with full accountability for the team and its output Ensure the Company's Cultural values are maintained and upheld, setting the example, leading with empathy and positivity with a nurturing and encouraging approach Empathetic and Emotionally Intelligent approach to Management Progression of training and development of personnel within the area of responsibility Undertake Appraisals, set objectives, identify training requirements and ensure these are followed through. Development of the team to ensure succession planning giving everyone opportunity to grow and develop Ensure staffing levels, productivity and output is maintained during periods of absence and busy periods Deliver a performance-orientated and motivating work environment for all employees Participate in operational activities and demonstrate strong leadership skills through leading by example Liaison with HR for employee relations, disciplinary, grievance, performance and capability matters. Training: Development of the team to ensure succession planning and giving all opportunity to grow and develop Maintain training matrix to ensure adequate training and competency to ensure operational flexibility Ensuring fulfilment of the onboarding process and completion of the induction and training Monitoring staff performance and progress and identifying training requirements Development: To lead strong communications within other sectors of business to ensure smooth operation Development of material and resource planning systems, processes and software to improve performance, profitability, and service levels within the function and across the business Management of related company projects to ensure timely completion Develop and implement an overall Supply Chain strategy aligned with business goals and stakeholder requirements Work collaboratively across multiple business areas, including Purchasing, Sales Order Processing, Logistics, Technical and External Sales teams. Partner with Product Management to build a cohesive, integrated, effective and efficient Supply Chain Strategy. Extensive experience within Supply Chain environment at a senior level Strong leadership and management skills with the ability to align to organisational approach (minimum 5 years experience within similar environment) Excellent analytical, problem solving and organisational skills Ability to work independently and handle multiple projects Strong organisational abilities with strict attention to detail Strong communication skills with the ability to influence Planning and quality management abilities Advanced knowledge of ERP software Awareness of transportation limitations and regulations including Import & Export. Ability to contribute strategically to organisational goals Motivated, driven and dedication to deliver and maintain high standards of service Strong analytical and negotiation skills Lean Six Sigma, Lead Auditor or similar experience in Continuous improvement Degree in Supply chain or other relevant subject, professional development qualifications in supply chain or sufficient breadth and depth of experience to be able to operate at the right level This job specification is non-exhaustive and subject to change as the If you love being genuinely empowered to deliver great results through collaboratively engaging the wider organisation on a journey of continuous improvement, then look no further . Teamwork is the essence of what we do and that means everyone brings something unique to the table that makes the team greater than the sum of its parts. The Operations team at Bauder, from Sales Processing to Delivery, from Purchasing to Warehousing we ensure that the great work that our Sales & Technical teams create is delivered where and when it's needed. We are here to underpin the organisations success and aim to deliver the high standards that our customers have come to expect. Part of that success is our broader support on Business Excellence, Management Systems, Health and Safety and Facilities Management. Being part of the Operations Leadership team means an opportunity to help build on an already successful business to ensure we continue to achieve great results for many years to come.

Our Story Leah empowers enterprises to build, orchestrate, and govern intelligent AI agents across legal, procurement, finance, and beyond. Our solution combines advanced AI with deep domain expertise across three core products: Leah Agentic OS, Leah Contract Lifecycle Management (CLM), and Leah Legal. Founded in 2015, Leah automates complex workflows, connects data silos, and drives measurable ROI at scale. Trusted by over 400 global enterprises and backed by leading investors including Insight Partners and SoftBank, Leah, a ContractPod Technologies Limited company, has been recognized as a CLM Visionary by Gartner for five consecutive years and a Leader in the 2025 IDC MarketScape. Headquartered in London with offices worldwide, we are helping enterprises build the AI intelligent infrastructure of the future. The Opportunity As a key member of our Customer Success team, this role is technically savvy, highly organised and for somebody that's great at handling people. You will be accountable for managing the success of the full customer lifecycle and demonstrating best practices by consistently executing with excellence our standard processes and procedures and modeling and ensuring adoption for direct reports, if applicable. Equally comfortable liaising with C-level clients, you'll drive value across each customer account within your territory by increasing adoption, growing revenue, enabling and procuring customer advocacy - all with a keen eye to retention. This role offers true career development potential for the right candidate. You will be well rewarded for your success with a good base salary and outstanding commission scheme, plus many of the perks you would expect in a bigger business. Responsibilities Set the strategic tone, direction, and supervision of how Leah works with its clients. This includes overseeing client needs, staffing, strategy, and quality of work in accordance with Leah issued process, policies and procedures. Support the customer success team to ensure quality execution that drives towards client's business objectives and key metrics Management of customer expectations and be a focus point for customer issues Drive retention for each account through customer advocacy, increased usage andadoption strategies Increase ARR across existing accounts through the execution of growth / upsell strategies Travel onsite to conduct client business meetings and trainings as required Ensure that all projectsare deliveredon-time, within scope Track progress of any project plans to ensure customer satisfaction - elevate and resolve as appropriate Manage the relationship with the client and all key stakeholders, including the Economic Buyer and / or Executive Sponsor Establish and maintain relationships with third parties/vendors Requirements 4+ year's experience in a similar role (Customer Success, Account Management, Legal Tech, SaaS, or Consulting are particularly relevant) Used to working remotely/independently. SaaS experience essential, legal services experience desirable Solid technical background, with demonstrable understanding of software development and web technologies Excellent client-facing and internal communication skills Excellent written and verbal communication skills Regular domestic travel is required with occasional international travel Required Competencies Self-starter with the ability to handle ambiguity, utilize robust problem-solving skills, demonstrate situational agility, manage parallel efforts, and communicate effectively Ability to influence through persuasion, negotiation, and consensus-building with senior-level leaders, customers, and internal stakeholders. Knowledge managing in a SaaS environment Strong empathy for customers and their business challenges. Proven track record in the management of global service delivery operations Experience with Totango, Freshdesk, JIRA, and other engagement tools is a strong plus. Excellent communication skills with customers and key executives. Ability to identify risks and dependencies and put in place plans to mitigate them. Desirable experience Experience working with/presenting to C-level executives Business process management experience and expertise Proven track record of successfully managing customer relationships and results delivery Benefits Wellness:Paid Health and Wellness Days and comprehensive insurance coverage. Impact:The ability to make a tangible impact on a global organization shaping the future of Enterprise AI. Huge growth and upside potential with the ability to make a true impact on a growing start-up organization At Leah we believe in creating a diverse and inclusive workplace where everyone feels heard and valued. We are proud to be an Equal Opportunity Employer. We do not discriminate in employment on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non merit factor.