# About the Opportunity Job Type: PermanentApplication Deadline: 31 May 2026 Department FIL - Cyber Defence Operations Reports To Senior Technical Consultant - CDO Level 5We share a commitment to making things better for clients and each other. We continually explore new technology and different ways of working to put our clients first. So bring your boldest ideas to our Cyber Defense Operations team and feel like you're making progress. About your team Technology function across FIL is responsible for all global aspects of Technology, Digital, Cybersecurity, and Innovation. Fidelity is a value-driven, customer-obsessed organization and in Technology we are fortunate to play a direct role in helping our clients with one of the most important aspects of their lives - their financial well-being. Within the Technology function is our Global Cyber & Information Security (GCIS) that operates enterprise security services and controls. These are designed to mitigate Cyber and Information Security risks ensuring that Fidelity's business operates securely. The Technical Cybersecurity teams monitor both the internal and external threat environment, responding to security alerts and events in close to real time, as well as providing security assurance and access management services across the enterprise technology and business environment. Our global innovative Cyber Defence Operations team sits within GCIS and provides proactive, cutting-edge solutions to protect clients' digital assets and infrastructure against evolving cyber threats. The Detection Engineering & Automation team within our Global Cybersecurity Operations focuses on the development of automated detection capabilities to reduce manual effort of the Global Cybersecurity Operations team freeing up time to focus on real cyber threats. They ensure that security controls are performing effectively and efficiently and that they are feeding into automation technologies allowing the organisation to make intelligent correlated decisions. About your role The Detection, Automation and Engineering Manager plays a pivotal role in supporting the Global Cybersecurity Operations team by ensuring security tooling implemented in the organisation are working as intended. The ideal candidate will be responsible for driving excellence and innovation across the team and have extensive knowledge and experience in technologies including, but are not limited to, SIEM Administration (logging, use-case development, resource utilisation and optimisation), SOAR, DDoS, IPS, Email security, Network Anomaly Detection. The ideal candidate has experience of not only using a wide range of technologies to respond to security events, but also supporting ongoing maintenance of the tools. About you Key Responsibilities The Detection, Automation and Engineering Manager will be responsible to: Lead and manage a global high performing Detection, Automation and Engineering service. Lead and oversee the development of new security detection use-cases and associated workflows within automation to address emerging threats and vulnerabilities; ensuring robust QA, QC and Change Management is followed and maintained. Lead and own team delivery reporting, detailing key metrics, incidents, and trends for stakeholders, enabling informed decision-making following set formats. Drive engineering maturity by designing and implementing CI/CD pipelines to standardise, automate, and improve the quality, velocity, and reliability of detection and automation releases. Own and govern delivery prioritisation, ensuring sprint planning and team output align to the function roadmap, business priorities, and risk based value delivery. Contribute to and influence roadmap development by identifying engineering opportunities, tooling enhancements, and future-state capabilities that strengthen the function's strategic direction. Lead and oversee the maintenance and management of security solutions / services like Sentinel, Defender, ServiceNow, Proofpoint, etc. Regularly assess the effectiveness of security tools through metrics and key performance indicators, driving continuous improvement initiatives within the team. Identify and implement enhancement opportunities with existing tooling to capitalise investments and returns. Guide, upskill and mentor a high performing team, fostering a collaborative and innovative environment to maximize productivity and skill development. Collaborate with cross-functional teams and Security Architects to ensure alignment of security tooling initiatives with broader organizational goals and compliance requirements. Lead the implementation of robust security tooling solutions, ensuring seamless integration with existing systems and infrastructure. Establish and maintain proactive monitoring mechanisms to promptly detect and respond to incidents, utilizing the latest tooling capabilities. Provide expert support to security operations teams by troubleshooting tooling issues, conducting root cause analyses, and implementing corrective measures. Execute and oversee security tooling projects, including resource management, timelines, and deliverables, demonstrating adept project management skills. Experience and Skills Required At least 4 years of experience working in a Detection Engineering function, preferably in Financial Services, focusing on Automation and Security Engineering maturity, with experience of managing and maintaining security tools within a global environment. Programming experience (PowerShell, Bash, Python, JavaScript) to automate tasks using scripting on both Windows and Linux systems. Hands-on experience with APIs, demonstrating the ability to integrate security tools seamlessly, automate workflows, and enhance overall security posture through effective API utilization. Experience developing and fine-tuning Detection use-cases using advanced KQL and possess Innovative Mindset to challenge current processes. Experience developing and utilising automation to enhance responses to security alerts. Experience integrating and maintaining a SIEM solution and associated log stream integrations. Experience with Cloud environments and infrastructure integration with a SIEM solution. Demonstrable proficiency utilising built in security functions within Azure and AWS. Apply leadership and management skills in guiding and mentoring a security automation and engineering team to achieve collective success. Proven experience of being organised and methodical manner applying critical thinking to tasks and problems. Employ excellent communication skills, both written and verbal, to articulate security concepts, present findings, and engage with diverse stakeholders, including technical and non-technical audiences. Demonstrate adaptability to evolving security landscapes, staying updated on industry trends, and proactively integrating new technologies and methodologies into security tooling strategies. Feel rewarded For starters, we'll offer you a comprehensive benefits package. We'll value your wellbeing and support your development. And we'll be as flexible as we can about where and when you work - finding a balance that works for all of us. It's all part of our commitment to making you feel motivated by the work you do and happy to be part of our team. For more about our work, our approach to dynamic working and how you could build your future here, visit For more about our work, our approach to dynamic working and how you could build your future here, visit As an international financial services organisation, we are in-scope of international regulations in the way that we carry out our work. This position is involved in work that is regulated by the FCA and/or the PRA and their Individual
Feb 28, 2026
Full time
# About the Opportunity Job Type: PermanentApplication Deadline: 31 May 2026 Department FIL - Cyber Defence Operations Reports To Senior Technical Consultant - CDO Level 5We share a commitment to making things better for clients and each other. We continually explore new technology and different ways of working to put our clients first. So bring your boldest ideas to our Cyber Defense Operations team and feel like you're making progress. About your team Technology function across FIL is responsible for all global aspects of Technology, Digital, Cybersecurity, and Innovation. Fidelity is a value-driven, customer-obsessed organization and in Technology we are fortunate to play a direct role in helping our clients with one of the most important aspects of their lives - their financial well-being. Within the Technology function is our Global Cyber & Information Security (GCIS) that operates enterprise security services and controls. These are designed to mitigate Cyber and Information Security risks ensuring that Fidelity's business operates securely. The Technical Cybersecurity teams monitor both the internal and external threat environment, responding to security alerts and events in close to real time, as well as providing security assurance and access management services across the enterprise technology and business environment. Our global innovative Cyber Defence Operations team sits within GCIS and provides proactive, cutting-edge solutions to protect clients' digital assets and infrastructure against evolving cyber threats. The Detection Engineering & Automation team within our Global Cybersecurity Operations focuses on the development of automated detection capabilities to reduce manual effort of the Global Cybersecurity Operations team freeing up time to focus on real cyber threats. They ensure that security controls are performing effectively and efficiently and that they are feeding into automation technologies allowing the organisation to make intelligent correlated decisions. About your role The Detection, Automation and Engineering Manager plays a pivotal role in supporting the Global Cybersecurity Operations team by ensuring security tooling implemented in the organisation are working as intended. The ideal candidate will be responsible for driving excellence and innovation across the team and have extensive knowledge and experience in technologies including, but are not limited to, SIEM Administration (logging, use-case development, resource utilisation and optimisation), SOAR, DDoS, IPS, Email security, Network Anomaly Detection. The ideal candidate has experience of not only using a wide range of technologies to respond to security events, but also supporting ongoing maintenance of the tools. About you Key Responsibilities The Detection, Automation and Engineering Manager will be responsible to: Lead and manage a global high performing Detection, Automation and Engineering service. Lead and oversee the development of new security detection use-cases and associated workflows within automation to address emerging threats and vulnerabilities; ensuring robust QA, QC and Change Management is followed and maintained. Lead and own team delivery reporting, detailing key metrics, incidents, and trends for stakeholders, enabling informed decision-making following set formats. Drive engineering maturity by designing and implementing CI/CD pipelines to standardise, automate, and improve the quality, velocity, and reliability of detection and automation releases. Own and govern delivery prioritisation, ensuring sprint planning and team output align to the function roadmap, business priorities, and risk based value delivery. Contribute to and influence roadmap development by identifying engineering opportunities, tooling enhancements, and future-state capabilities that strengthen the function's strategic direction. Lead and oversee the maintenance and management of security solutions / services like Sentinel, Defender, ServiceNow, Proofpoint, etc. Regularly assess the effectiveness of security tools through metrics and key performance indicators, driving continuous improvement initiatives within the team. Identify and implement enhancement opportunities with existing tooling to capitalise investments and returns. Guide, upskill and mentor a high performing team, fostering a collaborative and innovative environment to maximize productivity and skill development. Collaborate with cross-functional teams and Security Architects to ensure alignment of security tooling initiatives with broader organizational goals and compliance requirements. Lead the implementation of robust security tooling solutions, ensuring seamless integration with existing systems and infrastructure. Establish and maintain proactive monitoring mechanisms to promptly detect and respond to incidents, utilizing the latest tooling capabilities. Provide expert support to security operations teams by troubleshooting tooling issues, conducting root cause analyses, and implementing corrective measures. Execute and oversee security tooling projects, including resource management, timelines, and deliverables, demonstrating adept project management skills. Experience and Skills Required At least 4 years of experience working in a Detection Engineering function, preferably in Financial Services, focusing on Automation and Security Engineering maturity, with experience of managing and maintaining security tools within a global environment. Programming experience (PowerShell, Bash, Python, JavaScript) to automate tasks using scripting on both Windows and Linux systems. Hands-on experience with APIs, demonstrating the ability to integrate security tools seamlessly, automate workflows, and enhance overall security posture through effective API utilization. Experience developing and fine-tuning Detection use-cases using advanced KQL and possess Innovative Mindset to challenge current processes. Experience developing and utilising automation to enhance responses to security alerts. Experience integrating and maintaining a SIEM solution and associated log stream integrations. Experience with Cloud environments and infrastructure integration with a SIEM solution. Demonstrable proficiency utilising built in security functions within Azure and AWS. Apply leadership and management skills in guiding and mentoring a security automation and engineering team to achieve collective success. Proven experience of being organised and methodical manner applying critical thinking to tasks and problems. Employ excellent communication skills, both written and verbal, to articulate security concepts, present findings, and engage with diverse stakeholders, including technical and non-technical audiences. Demonstrate adaptability to evolving security landscapes, staying updated on industry trends, and proactively integrating new technologies and methodologies into security tooling strategies. Feel rewarded For starters, we'll offer you a comprehensive benefits package. We'll value your wellbeing and support your development. And we'll be as flexible as we can about where and when you work - finding a balance that works for all of us. It's all part of our commitment to making you feel motivated by the work you do and happy to be part of our team. For more about our work, our approach to dynamic working and how you could build your future here, visit For more about our work, our approach to dynamic working and how you could build your future here, visit As an international financial services organisation, we are in-scope of international regulations in the way that we carry out our work. This position is involved in work that is regulated by the FCA and/or the PRA and their Individual
Position: Technology IT Officer Location: Oxfordshire - Hybrid Contract role: 3months Salary: 150 - 250 - Inside IR35 PAYE Technology IT Officer Our Clients mission is to be the world leader in zero emission power systems. They are developing and manufacturing the technologies needed to decarbonise our planet. We are expanding across the geographies of UK, US and Australia and becoming a global company. As part of Fortescue, our vision is to be the number one integrated green technology, energy, and metals company. About the role This role provides exceptional on-site technology support across Fortescue's UK offices. This includes hands-on assistance in a rotating manner through the UK Tech Hub locations, including Kidlington, Banbury and London locations. The role provides in-person support for end users, managing local technology assets, and ensuring the consistent delivery of a high-quality user experience aligned to Fortescue's global standards. This role requires a proactive and customer-focused professional who is passionate about technology, thrives in a fast-paced environment, and takes ownership of delivering high-quality service outcomes. The successful candidate will uphold Fortescue's Service Management practices, including Hardware Asset Management (HAM), while fostering collaboration, professionalism, and continuous improvement across the UK region. What you will do Customer Satisfaction and Executive Support Deliver outstanding customer service and maintain professional, courteous relationships with end users. Provide in-person technology support via the UK Tech Hub (various office locations) and through on-site visits to other UK offices as required. Support visiting Executives, ensuring seamless technology experiences in coordination with the Perth Executive Support team. Act as the "voice of the customer," promoting a culture of service excellence and continuous improvement. Incident, Request & Problem Management Asset Management & Stock Control Key Relationships: Technology Service Delivery Lead - UK: Receive direction, prioritisation, and performance feedback; escalate complex issues for support. Service Management Team (Perth): Collaborate to ensure alignment with global ITSM and ITOM practices, including consistent use of ServiceNow, HAM, and operational standards. Global Service Desk & GTOC: Partner to manage escalations, knowledge sharing, and service handoffs. Perth Technology Site Support Team: Engage regularly to maintain consistency in processes, tools, and user experience across regions. FIT resolver groups and project teams: Support delivery of local initiatives, deployments, and minor projects. Fortescue Executives and staff: Deliver professional, efficient, and courteous technology support. Technology Vendors: Liaise and coordinate with external vendors to manage equipment deliveries, maintenance, and warranty activities, ensuring alignment with internal support processes. About you Experience in an IT support or desktop engineering role within a corporate environment. ITIL v4 Foundation (minimum). Tertiary qualification in Information Technology or equivalent experience. Microsoft or customer service certifications (highly desirable). Proven experience providing end-user and device support, both hands-on and remotely. Experience with ITSM practices for handling incidents, requests, changes, and problems. Exposure to Hardware Asset Management (HAM) processes including stock, asset tracking, and lifecycle management. Experience supporting executives and senior stakeholders, ensuring discretion and service excellence. Familiarity with ITIL-based environments and enterprise collaboration tools. Experience managing meeting room technologies Experience supporting digital signage platforms Exposure to managing Event Audio Visual support Proficiency in Windows and macOS operating systems, M365, Teams, and Intune. Awareness of endpoint security, networking fundamentals, and collaboration systems. Understanding of ITOM practices such as event and configuration management. Working knowledge of ServiceNow or equivalent ITSM platforms Experience administering devices within Intune (e.g. mobiles, tablets, EUC) Knowledge in Microsoft Teams Room INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
Feb 28, 2026
Seasonal
Position: Technology IT Officer Location: Oxfordshire - Hybrid Contract role: 3months Salary: 150 - 250 - Inside IR35 PAYE Technology IT Officer Our Clients mission is to be the world leader in zero emission power systems. They are developing and manufacturing the technologies needed to decarbonise our planet. We are expanding across the geographies of UK, US and Australia and becoming a global company. As part of Fortescue, our vision is to be the number one integrated green technology, energy, and metals company. About the role This role provides exceptional on-site technology support across Fortescue's UK offices. This includes hands-on assistance in a rotating manner through the UK Tech Hub locations, including Kidlington, Banbury and London locations. The role provides in-person support for end users, managing local technology assets, and ensuring the consistent delivery of a high-quality user experience aligned to Fortescue's global standards. This role requires a proactive and customer-focused professional who is passionate about technology, thrives in a fast-paced environment, and takes ownership of delivering high-quality service outcomes. The successful candidate will uphold Fortescue's Service Management practices, including Hardware Asset Management (HAM), while fostering collaboration, professionalism, and continuous improvement across the UK region. What you will do Customer Satisfaction and Executive Support Deliver outstanding customer service and maintain professional, courteous relationships with end users. Provide in-person technology support via the UK Tech Hub (various office locations) and through on-site visits to other UK offices as required. Support visiting Executives, ensuring seamless technology experiences in coordination with the Perth Executive Support team. Act as the "voice of the customer," promoting a culture of service excellence and continuous improvement. Incident, Request & Problem Management Asset Management & Stock Control Key Relationships: Technology Service Delivery Lead - UK: Receive direction, prioritisation, and performance feedback; escalate complex issues for support. Service Management Team (Perth): Collaborate to ensure alignment with global ITSM and ITOM practices, including consistent use of ServiceNow, HAM, and operational standards. Global Service Desk & GTOC: Partner to manage escalations, knowledge sharing, and service handoffs. Perth Technology Site Support Team: Engage regularly to maintain consistency in processes, tools, and user experience across regions. FIT resolver groups and project teams: Support delivery of local initiatives, deployments, and minor projects. Fortescue Executives and staff: Deliver professional, efficient, and courteous technology support. Technology Vendors: Liaise and coordinate with external vendors to manage equipment deliveries, maintenance, and warranty activities, ensuring alignment with internal support processes. About you Experience in an IT support or desktop engineering role within a corporate environment. ITIL v4 Foundation (minimum). Tertiary qualification in Information Technology or equivalent experience. Microsoft or customer service certifications (highly desirable). Proven experience providing end-user and device support, both hands-on and remotely. Experience with ITSM practices for handling incidents, requests, changes, and problems. Exposure to Hardware Asset Management (HAM) processes including stock, asset tracking, and lifecycle management. Experience supporting executives and senior stakeholders, ensuring discretion and service excellence. Familiarity with ITIL-based environments and enterprise collaboration tools. Experience managing meeting room technologies Experience supporting digital signage platforms Exposure to managing Event Audio Visual support Proficiency in Windows and macOS operating systems, M365, Teams, and Intune. Awareness of endpoint security, networking fundamentals, and collaboration systems. Understanding of ITOM practices such as event and configuration management. Working knowledge of ServiceNow or equivalent ITSM platforms Experience administering devices within Intune (e.g. mobiles, tablets, EUC) Knowledge in Microsoft Teams Room INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
Location: Farnborough, Malvern or Boscombe Down Role Type: Permanent - Full Time Role Purpose A capability lead in IT operations is responsible for strategically growing and maintaining the essential skills, processes, and technologies required to deliver IT services effectively, ensuring the team can meet business objectives. Their purpose includes developing talent, improving operational efficiency through frameworks like Agile and ITIL, fostering continuous improvement, and providing expert consultation to senior leaders on capability-related matters. They act as a strategic partner to senior stakeholders across business functions, influencing and enabling the delivery of cross-functional initiatives and transformation programmes. Key Accountabilities Technical Strategy Development: Promote knowledge sharing, training, and self service enablement. Lead efforts to automate processes, implement AI/ML for operations, and explore innovative technologies to enhance services. Develop and execute strategies & roadmaps for IT infrastructure, aligning with broader organisational goals and digital strategies. Performance and Metrics: Using analytics and feedback to improve service quality and user satisfaction Find ways to scale technological innovations effectively while reducing operational costs. Monitor and maintain IT systems for optimal performance, security, and uptime. Lead technical teams, develop talent, and foster a culture of accountability and innovation. Lead and evolve IT support capabilities across UK, Germany & Canadian operations. Lead and coach Team Leads & Engineering Leads and foster a high performance culture. Oversee team structure, recruitment, and career development. Project Delivery: Proven record of delivering infrastructure projects on time and within budget. Plan and lead the testing and delivery of new systems and improvements. Stakeholder Engagement: Maintain strong stakeholder relationships with the wider business. Partner with senior stakeholders across business units to shape and deliver strategic IT initiatives. Effective communication skills to translate technical concepts for non technical audiences and influence senior stakeholders. Own escalated incidents and requests, ensuring resolution and continuous improvement. Represent QinetiQ IT at industry events, bringing back insights and innovation. Represent IT Operations in governance forums, steering groups, and strategic planning sessions. Influence cross functional decision making by translating capability insights into business outcomes. Budgeting & Cost Optimisation: Understanding of Capex/Opex models and ability to optimise spend. Drive operational performance reporting, trend analysis, and service improvement initiatives. Ability to assess and mitigate risks related to infrastructure availability, scalability, and security. Implement robust security measures, manage vulnerabilities, and ensure adherence to compliance and regulatory requirements. Key Capabilities/Knowledge Proven leadership in IT operations, ideally within a multi site or enterprise environment. Strong understanding of ITIL service operations and continuous improvement. Experience managing third party vendors and service level agreements. Excellent stakeholder engagement and communication skills. Ability to lead through influence in matrixed environments. Deep customer focus with a passion for service excellence. Strong analytical, problem solving, and decision making skills. Knowledge of modern workplace technologies (e.g., Microsoft 365, Endpoint Management). Understanding of data privacy, information security, and compliance principles. Experience & Qualifications Degree or equivalent experience in IT, Computer Science, or related field. Minimum 5 years' experience in senior team leadership or capability management. ITIL Foundation v4 certification (required); ITIL Practitioner or Managing Professional (desirable). Experience with modern service management platforms (e.g., ServiceNow, Jira Service Management). Demonstrable success in driving service transformation and performance improvement. Strong reporting and data analysis capabilities. Eligible for and able to maintain SC level security clearance. Working Patterns To cover shift patterns between GMT you may be asked to work at specific times As part of a commitment to maintaining high service availability and rapid incident response, this role will be required to participate in an on call rota. This responsibility reflects the trust placed in the role to act swiftly and decisively when critical systems are impacted. Additional Experience & Qualifications Hardware Lifecycle Management: Overseeing provisioning, maintenance, and disposal of IT assets across multiple locations. Software Deployment & Updates: Familiarity with tools like SCCM, Intune, or other endpoint management platforms. Onsite Support & Escalation Handling: Providing responsive, high quality support and acting as a point of escalation for complex issues. On site Support: Strong hands on experience with laptops, desktops, mobile devices, printers, fiber optics, structured cabling and AV equipment. Accountability for the management of Network Equipment Rooms. Networking Fundamentals: Solid understanding of LAN/WAN, Wi Fi, VPN, and basic troubleshooting of connectivity issues. Health & Safety: Understanding of construction regulations (e.g., CDM). Holds IOSH and Emergency First Aid certificates. Executive Support: Delivering highly personalized and responsive IT support to senior stakeholders and executives. MOD standards: Own the governance of delivery against Site Coordinating Installation Design Authority (SCIDA) installation requirements by adhering to JSP604 and owning the implementation. Why Join QinetiQ? As we continue to grow into new markets around the world, there's never been a more exciting time to join QinetiQ. The formula for success is our appetite for innovation and having the courage to take on a wide variety of complex challenges. As a QinetiQ employee, you'll experience a unique working environment where teams from different backgrounds, disciplines and experience enjoy collaborating widely and openly as we undertake this exciting and rewarding journey. Through effective teamwork, and pulling together, you'll get to experience what happens when we all share different perspectives, blend disciplines, and link technologies; constantly discovering new ways of solving complex problems in a diverse and inclusive environment where you can be authentic, feel valued and realise your full potential. Visit our website to read more about our diverse and inclusive workplace culture. Matched contribution pension scheme, with life assurance Competitive holiday allowance, with the option to purchase additional days Options to join Health Cash Plan, Private Medical Insurance and Dental Insurance Employee discount portal: Personal Accident Insurance, Travel Insurance, Restaurants, Cinema Tickets and much more We are proud to support the Armed Forces community by honouring the Armed Forces Covenant and maintaining our Gold Award standard in the Defence Employer Recognition Scheme Volunteering Opportunities - helping charities and local community Our Recruitment Process: We want to make sure that our recruitment process is as inclusive as possible and we aspire to bring out the best in our candidates by creating an environment where everyone feels value, heard and supported. If you have a disability or health condition that may affect your performance in certain assessment types, please speak to your Recruiter about potential reasonable adjustments. Many roles in QinetiQ are subject to national security vetting being completed, applicants who already hold the appropriate level of vetting may be able to transfer it upon appointment. A number of roles are also subject to additional restrictions, which mean factors such as nationality or previous nationalities may affect the roles that you can be employed in. Please note that all applicants for this role must be eligible for SC clearance, as a minimum.
Feb 28, 2026
Full time
Location: Farnborough, Malvern or Boscombe Down Role Type: Permanent - Full Time Role Purpose A capability lead in IT operations is responsible for strategically growing and maintaining the essential skills, processes, and technologies required to deliver IT services effectively, ensuring the team can meet business objectives. Their purpose includes developing talent, improving operational efficiency through frameworks like Agile and ITIL, fostering continuous improvement, and providing expert consultation to senior leaders on capability-related matters. They act as a strategic partner to senior stakeholders across business functions, influencing and enabling the delivery of cross-functional initiatives and transformation programmes. Key Accountabilities Technical Strategy Development: Promote knowledge sharing, training, and self service enablement. Lead efforts to automate processes, implement AI/ML for operations, and explore innovative technologies to enhance services. Develop and execute strategies & roadmaps for IT infrastructure, aligning with broader organisational goals and digital strategies. Performance and Metrics: Using analytics and feedback to improve service quality and user satisfaction Find ways to scale technological innovations effectively while reducing operational costs. Monitor and maintain IT systems for optimal performance, security, and uptime. Lead technical teams, develop talent, and foster a culture of accountability and innovation. Lead and evolve IT support capabilities across UK, Germany & Canadian operations. Lead and coach Team Leads & Engineering Leads and foster a high performance culture. Oversee team structure, recruitment, and career development. Project Delivery: Proven record of delivering infrastructure projects on time and within budget. Plan and lead the testing and delivery of new systems and improvements. Stakeholder Engagement: Maintain strong stakeholder relationships with the wider business. Partner with senior stakeholders across business units to shape and deliver strategic IT initiatives. Effective communication skills to translate technical concepts for non technical audiences and influence senior stakeholders. Own escalated incidents and requests, ensuring resolution and continuous improvement. Represent QinetiQ IT at industry events, bringing back insights and innovation. Represent IT Operations in governance forums, steering groups, and strategic planning sessions. Influence cross functional decision making by translating capability insights into business outcomes. Budgeting & Cost Optimisation: Understanding of Capex/Opex models and ability to optimise spend. Drive operational performance reporting, trend analysis, and service improvement initiatives. Ability to assess and mitigate risks related to infrastructure availability, scalability, and security. Implement robust security measures, manage vulnerabilities, and ensure adherence to compliance and regulatory requirements. Key Capabilities/Knowledge Proven leadership in IT operations, ideally within a multi site or enterprise environment. Strong understanding of ITIL service operations and continuous improvement. Experience managing third party vendors and service level agreements. Excellent stakeholder engagement and communication skills. Ability to lead through influence in matrixed environments. Deep customer focus with a passion for service excellence. Strong analytical, problem solving, and decision making skills. Knowledge of modern workplace technologies (e.g., Microsoft 365, Endpoint Management). Understanding of data privacy, information security, and compliance principles. Experience & Qualifications Degree or equivalent experience in IT, Computer Science, or related field. Minimum 5 years' experience in senior team leadership or capability management. ITIL Foundation v4 certification (required); ITIL Practitioner or Managing Professional (desirable). Experience with modern service management platforms (e.g., ServiceNow, Jira Service Management). Demonstrable success in driving service transformation and performance improvement. Strong reporting and data analysis capabilities. Eligible for and able to maintain SC level security clearance. Working Patterns To cover shift patterns between GMT you may be asked to work at specific times As part of a commitment to maintaining high service availability and rapid incident response, this role will be required to participate in an on call rota. This responsibility reflects the trust placed in the role to act swiftly and decisively when critical systems are impacted. Additional Experience & Qualifications Hardware Lifecycle Management: Overseeing provisioning, maintenance, and disposal of IT assets across multiple locations. Software Deployment & Updates: Familiarity with tools like SCCM, Intune, or other endpoint management platforms. Onsite Support & Escalation Handling: Providing responsive, high quality support and acting as a point of escalation for complex issues. On site Support: Strong hands on experience with laptops, desktops, mobile devices, printers, fiber optics, structured cabling and AV equipment. Accountability for the management of Network Equipment Rooms. Networking Fundamentals: Solid understanding of LAN/WAN, Wi Fi, VPN, and basic troubleshooting of connectivity issues. Health & Safety: Understanding of construction regulations (e.g., CDM). Holds IOSH and Emergency First Aid certificates. Executive Support: Delivering highly personalized and responsive IT support to senior stakeholders and executives. MOD standards: Own the governance of delivery against Site Coordinating Installation Design Authority (SCIDA) installation requirements by adhering to JSP604 and owning the implementation. Why Join QinetiQ? As we continue to grow into new markets around the world, there's never been a more exciting time to join QinetiQ. The formula for success is our appetite for innovation and having the courage to take on a wide variety of complex challenges. As a QinetiQ employee, you'll experience a unique working environment where teams from different backgrounds, disciplines and experience enjoy collaborating widely and openly as we undertake this exciting and rewarding journey. Through effective teamwork, and pulling together, you'll get to experience what happens when we all share different perspectives, blend disciplines, and link technologies; constantly discovering new ways of solving complex problems in a diverse and inclusive environment where you can be authentic, feel valued and realise your full potential. Visit our website to read more about our diverse and inclusive workplace culture. Matched contribution pension scheme, with life assurance Competitive holiday allowance, with the option to purchase additional days Options to join Health Cash Plan, Private Medical Insurance and Dental Insurance Employee discount portal: Personal Accident Insurance, Travel Insurance, Restaurants, Cinema Tickets and much more We are proud to support the Armed Forces community by honouring the Armed Forces Covenant and maintaining our Gold Award standard in the Defence Employer Recognition Scheme Volunteering Opportunities - helping charities and local community Our Recruitment Process: We want to make sure that our recruitment process is as inclusive as possible and we aspire to bring out the best in our candidates by creating an environment where everyone feels value, heard and supported. If you have a disability or health condition that may affect your performance in certain assessment types, please speak to your Recruiter about potential reasonable adjustments. Many roles in QinetiQ are subject to national security vetting being completed, applicants who already hold the appropriate level of vetting may be able to transfer it upon appointment. A number of roles are also subject to additional restrictions, which mean factors such as nationality or previous nationalities may affect the roles that you can be employed in. Please note that all applicants for this role must be eligible for SC clearance, as a minimum.
CBSbutler Holdings Limited trading as CBSbutler
Barrow-in-furness, Cumbria
Senior Network Engineer (Contract) Contract Duration: initial 12 months, extensions likely Location: Barrow-in-Furness, Cumbria - Full-time onsite Rate: 550 - 600/day - Inside IR35 Eligibility Requirements Active SC Clearance is mandatory Sole UK Nationality required (UK passport only) Additional vetting applies; onboarding may take longer than standard processes Role Overview We are seeking an experienced Senior Network Engineer to lead the design and delivery of enterprise network infrastructure for a major secure programme. This is a hands-on, on-site role focused on physical network environments, structured cabling, comms rooms, and Cisco-based network implementations. You will take ownership of technical design, documentation, and on-site delivery, working closely with engineers, project managers, and suppliers to build resilient, secure IT environments. Key Responsibilities Lead technical design, planning, and on-site implementation of network infrastructure projects Design and oversee comms rooms, rack layouts, patching schemes, structured cabling and containment (copper and fibre) Produce and maintain High-Level and Low-Level Designs (HLD/LLD) and technical documentation Provide technical assurance on containment design, pathways, labelling, and installation standards Support configuration, deployment, and troubleshooting of Cisco network equipment (switching, routing, wireless, firewalls) Integrate storage platforms (SAN/NAS) and associated networking Plan UPS and power resilience solutions for comms rooms and infrastructure environments Conduct site surveys, hardware audits, and implementation assessments Ensure solutions meet security, operational, and compliance requirements Work with suppliers and third parties on quotes, delivery, and technical coordination Essential Skills & Experience Strong background in enterprise network infrastructure and on-site delivery Deep knowledge of structured cabling (Cat5e/6/6a), fibre types, termination standards, and containment Hands-on experience with Cisco switching and routing (IOS / NX-OS) Understanding of VLANs, routing protocols, DHCP, DNS, wireless and segmentation Experience with SAN/NAS connectivity and storage networking Knowledge of UPS, power distribution, and environmental requirements for comms rooms Ability to interpret and produce technical drawings, schematics, rack elevations and wiring diagrams Excellent stakeholder communication and leadership skills Active SC Clearance (mandatory) Desirable Experience Experience in secure or regulated environments (defence, government, critical national infrastructure) ITSM knowledge (ServiceNow or similar) Datacentre best practices (cooling, redundancy, monitoring) Certifications such as CCNA / CCNP / CompTIA Network+ / Server+ or vendor cabling accreditations Working Requirements Full-time onsite presence in Barrow-in-Furness Sole UK nationality (security constraint) Behaviours & Culture Fit We're looking for someone who: Is approachable and collaborative Shares challenges openly and helps solve them Has the courage to challenge and innovate Asks questions and seeks continuous improvement Demonstrates a strong "can-do" delivery mindset
Feb 28, 2026
Contractor
Senior Network Engineer (Contract) Contract Duration: initial 12 months, extensions likely Location: Barrow-in-Furness, Cumbria - Full-time onsite Rate: 550 - 600/day - Inside IR35 Eligibility Requirements Active SC Clearance is mandatory Sole UK Nationality required (UK passport only) Additional vetting applies; onboarding may take longer than standard processes Role Overview We are seeking an experienced Senior Network Engineer to lead the design and delivery of enterprise network infrastructure for a major secure programme. This is a hands-on, on-site role focused on physical network environments, structured cabling, comms rooms, and Cisco-based network implementations. You will take ownership of technical design, documentation, and on-site delivery, working closely with engineers, project managers, and suppliers to build resilient, secure IT environments. Key Responsibilities Lead technical design, planning, and on-site implementation of network infrastructure projects Design and oversee comms rooms, rack layouts, patching schemes, structured cabling and containment (copper and fibre) Produce and maintain High-Level and Low-Level Designs (HLD/LLD) and technical documentation Provide technical assurance on containment design, pathways, labelling, and installation standards Support configuration, deployment, and troubleshooting of Cisco network equipment (switching, routing, wireless, firewalls) Integrate storage platforms (SAN/NAS) and associated networking Plan UPS and power resilience solutions for comms rooms and infrastructure environments Conduct site surveys, hardware audits, and implementation assessments Ensure solutions meet security, operational, and compliance requirements Work with suppliers and third parties on quotes, delivery, and technical coordination Essential Skills & Experience Strong background in enterprise network infrastructure and on-site delivery Deep knowledge of structured cabling (Cat5e/6/6a), fibre types, termination standards, and containment Hands-on experience with Cisco switching and routing (IOS / NX-OS) Understanding of VLANs, routing protocols, DHCP, DNS, wireless and segmentation Experience with SAN/NAS connectivity and storage networking Knowledge of UPS, power distribution, and environmental requirements for comms rooms Ability to interpret and produce technical drawings, schematics, rack elevations and wiring diagrams Excellent stakeholder communication and leadership skills Active SC Clearance (mandatory) Desirable Experience Experience in secure or regulated environments (defence, government, critical national infrastructure) ITSM knowledge (ServiceNow or similar) Datacentre best practices (cooling, redundancy, monitoring) Certifications such as CCNA / CCNP / CompTIA Network+ / Server+ or vendor cabling accreditations Working Requirements Full-time onsite presence in Barrow-in-Furness Sole UK nationality (security constraint) Behaviours & Culture Fit We're looking for someone who: Is approachable and collaborative Shares challenges openly and helps solve them Has the courage to challenge and innovate Asks questions and seeks continuous improvement Demonstrates a strong "can-do" delivery mindset
Senior Manager- HR Transformation- ServiceNow HRSD At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose. YOUR ROLE As a Senior Manager, you will play a pivotal role in helping organisations reimagine HR service delivery in a rapidly evolving world of work. HR is at a critical inflection point-shifting from traditional service models to becoming a strategic enabler of workforce agility, resilience, and experience. In this role, you will leverage your expertise to design and deliver ServiceNow HRSD solutions that modernise HR operations, enhance employee experiences, and support future ready service delivery models. You will work closely with clients to unlock the potential of digital HR, using automation, AI, and data driven insights to drive meaningful change across the employee lifecycle. This is a unique opportunity to be part of a forward thinking team, shaping the future of work by delivering solutions that address today's challenges and anticipate tomorrow's needs. In this role you will play a key role in: Architecting and implementing ServiceNow HRSD solutions tailored to enterprise scale environments, ensuring alignment with client objectives and HR transformation goals. Acting as a trusted advisor to client stakeholders, providing guidance on ServiceNow HRSD capabilities, integrations (Workday, Oracle, SuccessFactors), and best practices for HR service delivery. Managing the configuration and deployment of ServiceNow HRSD modules (e.g., Case & Knowledge Management, Lifecycle Events, Employee Centre), ensuring quality and timely delivery. Integrating automation and AI driven capabilities within ServiceNow to improve HR efficiency and employee experience. Contributing to internal initiatives such as campaign development, whitepapers, and proposition design to strengthen our HRSD offerings. Participating in proposals, RFPs, and client pitches, showcasing our ServiceNow HRSD expertise, building an internal and external network. Supporting organisational change activities, including communications and adoption strategies, to ensure successful HRSD transformation. Role modeling HR transformation and technology leadership to grow the practice and mentor junior consultants and support their development. As part of your role you will also have the opportunity to contribute to the business and your own personal growth, through activities that form part of the following categories: Business Development - Leading/contributing to proposals, RFPs, bids, proposition development, client pitch contribution, client hosting at events. Internal contribution - Campaign development, internal think tanks, whitepapers, practice development (operations, recruitment, team events & activities), offering development. Learning & development - Training to support your career development and the skills demand within the company, certifications etc. YOUR PROFILE Proven experience in leading ServiceNow HRSD implementations in complex enterprise environments. Strong understanding of HR processes and experience in HR Service Delivery transformation, focusing on automation and employee experience. Familiarity with ServiceNow HRSD maturity assessments and roadmap development. Knowledge of AI and automation capabilities within ServiceNow and strategies for adoption. Experience in enterprise architecture and integration across HR and IT ecosystems. Ability to translate business requirements into scalable ServiceNow solutions. Strong stakeholder engagement and communication skills, with experience presenting to senior audiences. Demonstrated ability to lead workstreams and mentor junior team members. Exposure to agile delivery methods and integration tools (desirable). ServiceNow Implementation Specialist CIS - HRSD Certified (preferable). Security Clearance (preferable). Currently working in a major Consulting firm, and/or in industry but having a consulting mindset and proven ability to be successful in a matrixed organisation, and to enlist support and commitment from peers in selling and delivering consulting solutions. WHAT YOU'LL LOVE ABOUT WORKING HERE: You will be part of the Employee Experience & HR team, which has a collaborative culture. You will work with a diverse group of talented professionals who are passionate about HR, technology, Employee Experience, AI, and dedicated to delivering exceptional solutions to diverse clients. A team that thrives on creativity and innovation, constantly pushing the boundaries of what's possible. NEED TO KNOW At Capgemini we don't just believe in Diversity & Inclusion, we actively go out to making it a working reality. Driven by our core values and Active Inclusion Campaign, we build environments where you can bring your whole self to work. We aim to build an environment where employees can enjoy a positive work life balance. We embed hybrid working in all that we do and make flexible working arrangements the day to day reality for our people. All UK employees are eligible to request flexible working arrangements. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy. We are a Disability Confident Employer Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who: Declare they have a disability, and Meet the minimum essential criteria for the role. Please opt in during the application process. CSR We're also focused on using tech to have a positive social impact. So, we're working to reduce our own carbon footprint and improve everyone's access to a digital world. It's something we're really serious about. In fact, we were even named as one of the world's most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you'll join a team that does the right thing. Whilst you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice. We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent on grade and company and personal performance. ABOUT CAPGEMINI Capgemini is a global business and technology transformation partner, helping organisations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55 year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end to end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.
Feb 27, 2026
Full time
Senior Manager- HR Transformation- ServiceNow HRSD At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose. YOUR ROLE As a Senior Manager, you will play a pivotal role in helping organisations reimagine HR service delivery in a rapidly evolving world of work. HR is at a critical inflection point-shifting from traditional service models to becoming a strategic enabler of workforce agility, resilience, and experience. In this role, you will leverage your expertise to design and deliver ServiceNow HRSD solutions that modernise HR operations, enhance employee experiences, and support future ready service delivery models. You will work closely with clients to unlock the potential of digital HR, using automation, AI, and data driven insights to drive meaningful change across the employee lifecycle. This is a unique opportunity to be part of a forward thinking team, shaping the future of work by delivering solutions that address today's challenges and anticipate tomorrow's needs. In this role you will play a key role in: Architecting and implementing ServiceNow HRSD solutions tailored to enterprise scale environments, ensuring alignment with client objectives and HR transformation goals. Acting as a trusted advisor to client stakeholders, providing guidance on ServiceNow HRSD capabilities, integrations (Workday, Oracle, SuccessFactors), and best practices for HR service delivery. Managing the configuration and deployment of ServiceNow HRSD modules (e.g., Case & Knowledge Management, Lifecycle Events, Employee Centre), ensuring quality and timely delivery. Integrating automation and AI driven capabilities within ServiceNow to improve HR efficiency and employee experience. Contributing to internal initiatives such as campaign development, whitepapers, and proposition design to strengthen our HRSD offerings. Participating in proposals, RFPs, and client pitches, showcasing our ServiceNow HRSD expertise, building an internal and external network. Supporting organisational change activities, including communications and adoption strategies, to ensure successful HRSD transformation. Role modeling HR transformation and technology leadership to grow the practice and mentor junior consultants and support their development. As part of your role you will also have the opportunity to contribute to the business and your own personal growth, through activities that form part of the following categories: Business Development - Leading/contributing to proposals, RFPs, bids, proposition development, client pitch contribution, client hosting at events. Internal contribution - Campaign development, internal think tanks, whitepapers, practice development (operations, recruitment, team events & activities), offering development. Learning & development - Training to support your career development and the skills demand within the company, certifications etc. YOUR PROFILE Proven experience in leading ServiceNow HRSD implementations in complex enterprise environments. Strong understanding of HR processes and experience in HR Service Delivery transformation, focusing on automation and employee experience. Familiarity with ServiceNow HRSD maturity assessments and roadmap development. Knowledge of AI and automation capabilities within ServiceNow and strategies for adoption. Experience in enterprise architecture and integration across HR and IT ecosystems. Ability to translate business requirements into scalable ServiceNow solutions. Strong stakeholder engagement and communication skills, with experience presenting to senior audiences. Demonstrated ability to lead workstreams and mentor junior team members. Exposure to agile delivery methods and integration tools (desirable). ServiceNow Implementation Specialist CIS - HRSD Certified (preferable). Security Clearance (preferable). Currently working in a major Consulting firm, and/or in industry but having a consulting mindset and proven ability to be successful in a matrixed organisation, and to enlist support and commitment from peers in selling and delivering consulting solutions. WHAT YOU'LL LOVE ABOUT WORKING HERE: You will be part of the Employee Experience & HR team, which has a collaborative culture. You will work with a diverse group of talented professionals who are passionate about HR, technology, Employee Experience, AI, and dedicated to delivering exceptional solutions to diverse clients. A team that thrives on creativity and innovation, constantly pushing the boundaries of what's possible. NEED TO KNOW At Capgemini we don't just believe in Diversity & Inclusion, we actively go out to making it a working reality. Driven by our core values and Active Inclusion Campaign, we build environments where you can bring your whole self to work. We aim to build an environment where employees can enjoy a positive work life balance. We embed hybrid working in all that we do and make flexible working arrangements the day to day reality for our people. All UK employees are eligible to request flexible working arrangements. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy. We are a Disability Confident Employer Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who: Declare they have a disability, and Meet the minimum essential criteria for the role. Please opt in during the application process. CSR We're also focused on using tech to have a positive social impact. So, we're working to reduce our own carbon footprint and improve everyone's access to a digital world. It's something we're really serious about. In fact, we were even named as one of the world's most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you'll join a team that does the right thing. Whilst you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice. We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent on grade and company and personal performance. ABOUT CAPGEMINI Capgemini is a global business and technology transformation partner, helping organisations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55 year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end to end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.
Role: Senior Data Engineer Background: Leveraging data analytics to provide insights and recommendations to drive strategic decision-making collaborating with cross-functional teams, including Finance, Accounting, Operations, HR, and others to deliver accurate and timely financial reporting, dashboards, analytics, and data-driven insights. Key Accountabilities A Senior Data Engineer (Production Support) will be responsible for monitoring, maintaining, and supporting ETL processes, data pipelines, and data warehouse environments. The ideal candidate should have strong troubleshooting skills, hands-on experience with ETL tools, and the ability to quickly resolve production issues to ensure data availability, accuracy, and reliability. Monitor and support daily ETL processes, data pipelines, and batch jobs to ensure timely and accurate data delivery. Troubleshoot and resolve production issues, job failures, and performance bottlenecks across ETL and data warehouse systems. Work Closely with Data platform team to resolve data load issues. Perform root cause analysis of recurring issues and implement permanent fixes. Collaborate with development teams to transition projects smoothly into production and ensure operational readiness. Implement and maintain monitoring, alerting, and logging solutions for proactive issue detection. Ensure data quality, consistency, and availability through ongoing validation and health checks. Apply best practices for production support, including incident management, change management, and problem management. Work closely with business users, data analysts, and other stakeholders to resolve data-related queries. Document runbooks, support procedures, and knowledge base articles to streamline production operations. Continuously optimize processes for reliability, performance, and scalability in production environments. Ensure compliance with data security, access controls, and audit requirements in production systems. Day-to-Day Tasks - Senior Data Engineer (Production Support) Production Support: Check system dashboards, logs, and alerts for failures or anomalies. Verify data quality and integrity checks (row counts, duplicates, missing data, schema changes). Review ETL/ELT job runs, data pipeline executions, and batch processes. Validate data loads into staging, warehouse, and downstream systems for critical tables. Monitor real-time and scheduled jobs to ensure SLAs are met. Investigate and resolve production issues (job failures, data inconsistencies, performance delays). Collaborate with business users to resolve data access or reporting issues. Coordinate with development/engineering teams for fixes, hot patches, or re-runs of failed jobs. Track and document incidents, resolutions, and preventive measures in ticketing systems (e.g., ServiceNow, Jira). Participate in daily/weekly operations meetings to report status and highlight issues. Handover critical ongoing issues to on-call/offshore support (if applicable). Minor Works/ Maintenance: Enhance Existing models with addition of fields as per the requirements. Help with Deployments and initial loads during Go-live. Perform root cause analysis for recurring or high-severity incidents. Proactive/Preventive Work: Fine-tune ETL workflows and SQL queries to improve performance. Implement monitoring scripts and automation to reduce manual intervention. Restructure the Load plans to improve effeciency. Review security and access controls to ensure compliance. Update documentation (runbooks, troubleshooting guides, SOPs) for operational continuity. Skills and Capability requirements: 6+ years of experience with ETL, data pipelines, and data warehouse production environments. Strong expertise in troubleshooting ETL/ELT processes using tools such as Matillion, Informatica, ODI, or SSIS. Experience in cloud-based data platforms like Snowflake. Proven ability to analyze job failures, perform root cause analysis, and implement permanent fixes. Hands-on experience with monitoring, alerting, and logging tools. Familiarity with incidents, problem, and change management processes in ITIL-based environments. Strong SQL programming and debugging skills with relational and cloud databases. Experience with traditional and non-traditional forms of analytical data design (Kimbal, Inmon etc) Excellent communication skills to interact with business users, analysts, and cross-functional technical teams. Nice to Have Domain knowledge in the area of finance data is preferred. Experience with SAP Systems and Databases Knowledge of data visualization tools, such as PowerBI or Tableau.
Feb 27, 2026
Contractor
Role: Senior Data Engineer Background: Leveraging data analytics to provide insights and recommendations to drive strategic decision-making collaborating with cross-functional teams, including Finance, Accounting, Operations, HR, and others to deliver accurate and timely financial reporting, dashboards, analytics, and data-driven insights. Key Accountabilities A Senior Data Engineer (Production Support) will be responsible for monitoring, maintaining, and supporting ETL processes, data pipelines, and data warehouse environments. The ideal candidate should have strong troubleshooting skills, hands-on experience with ETL tools, and the ability to quickly resolve production issues to ensure data availability, accuracy, and reliability. Monitor and support daily ETL processes, data pipelines, and batch jobs to ensure timely and accurate data delivery. Troubleshoot and resolve production issues, job failures, and performance bottlenecks across ETL and data warehouse systems. Work Closely with Data platform team to resolve data load issues. Perform root cause analysis of recurring issues and implement permanent fixes. Collaborate with development teams to transition projects smoothly into production and ensure operational readiness. Implement and maintain monitoring, alerting, and logging solutions for proactive issue detection. Ensure data quality, consistency, and availability through ongoing validation and health checks. Apply best practices for production support, including incident management, change management, and problem management. Work closely with business users, data analysts, and other stakeholders to resolve data-related queries. Document runbooks, support procedures, and knowledge base articles to streamline production operations. Continuously optimize processes for reliability, performance, and scalability in production environments. Ensure compliance with data security, access controls, and audit requirements in production systems. Day-to-Day Tasks - Senior Data Engineer (Production Support) Production Support: Check system dashboards, logs, and alerts for failures or anomalies. Verify data quality and integrity checks (row counts, duplicates, missing data, schema changes). Review ETL/ELT job runs, data pipeline executions, and batch processes. Validate data loads into staging, warehouse, and downstream systems for critical tables. Monitor real-time and scheduled jobs to ensure SLAs are met. Investigate and resolve production issues (job failures, data inconsistencies, performance delays). Collaborate with business users to resolve data access or reporting issues. Coordinate with development/engineering teams for fixes, hot patches, or re-runs of failed jobs. Track and document incidents, resolutions, and preventive measures in ticketing systems (e.g., ServiceNow, Jira). Participate in daily/weekly operations meetings to report status and highlight issues. Handover critical ongoing issues to on-call/offshore support (if applicable). Minor Works/ Maintenance: Enhance Existing models with addition of fields as per the requirements. Help with Deployments and initial loads during Go-live. Perform root cause analysis for recurring or high-severity incidents. Proactive/Preventive Work: Fine-tune ETL workflows and SQL queries to improve performance. Implement monitoring scripts and automation to reduce manual intervention. Restructure the Load plans to improve effeciency. Review security and access controls to ensure compliance. Update documentation (runbooks, troubleshooting guides, SOPs) for operational continuity. Skills and Capability requirements: 6+ years of experience with ETL, data pipelines, and data warehouse production environments. Strong expertise in troubleshooting ETL/ELT processes using tools such as Matillion, Informatica, ODI, or SSIS. Experience in cloud-based data platforms like Snowflake. Proven ability to analyze job failures, perform root cause analysis, and implement permanent fixes. Hands-on experience with monitoring, alerting, and logging tools. Familiarity with incidents, problem, and change management processes in ITIL-based environments. Strong SQL programming and debugging skills with relational and cloud databases. Experience with traditional and non-traditional forms of analytical data design (Kimbal, Inmon etc) Excellent communication skills to interact with business users, analysts, and cross-functional technical teams. Nice to Have Domain knowledge in the area of finance data is preferred. Experience with SAP Systems and Databases Knowledge of data visualization tools, such as PowerBI or Tableau.
Role Title: Infrastructure Storage Analyst Duration: contract to run until TBC Location: Coventry, Hybrid 2 days per week onsite Rate: up to 325.68 p/d Umbrella inside IR35 Role purpose / summary The Infrastructure Storage Analyst will join an already established Platform team within CBS, providing a level of technical knowledge to undertake the troubleshooting and resolution to production incidents or problems independently escalating to Senior Engineers if required. Completes tasks to agreed levels of quality, within stated timescales with minimal supervision. Looks for improvement opportunities within the team and its processes/procedures. An effective team member who provides support and guidance to peers and other team members. Contributes to team efficiency through the creation of accurate technical documentation where required Responsible for independently troubleshooting and resolving production service incidents Undertake technical tasks such as patching, allocating storage, maintaining scripts and configuring backups Effectively prioritise tasks to ensure high priority activities are completed first Specific Skills: Demonstrable level of knowledge in their chosen technical discipline. Essential experience of working in a complex, pressurised production environment. Financial services experience would be desirable but not essential. VMware + enterprise skills like vRealize, SRM, operations manager CISCO UCS infrastructure (compute, networking and storage combined into a single unit) Good knowledge of storage technologies vSAN and VxRail Experience with Linux command line technologies, as IBM Storage operates on a Unix interface. Exposure to and application of cluster management within Spectrum Scale. Familiarity with Spectrum Scale protocols, including GPFS, NFS, and SMB in an active-active topology. Essential skills Exposure to and application of IBM Flash Systems - knowledge and experience of replication using global mirror, metro mirror and change volumes Exposure to and application of cluster management within Spectrum Scale, Oracle and ESXi environments Exposure to and application Spectrum Scale - protocols to include GPFS, NFS, and SMB in active-active topology Explore to or awareness of GKLM (SKLM) Awareness of how actions can affect availability Provision and redaction of storage across the IBM storage estate - all technologies Experience of working with Linux command line technologies Experience of ticket management using ServiceNow An appreciation of Cloud technologies (AWS) and associated features Knowledge of AWS server administration and features Some experience of working within an Agile delivery environment An understanding of VMware products including vSphere, vRealize & related technologies An understanding of Cisco UCS & HPE infrastructure An understanding of virtualisation architectures and some experience supporting All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!
Feb 27, 2026
Contractor
Role Title: Infrastructure Storage Analyst Duration: contract to run until TBC Location: Coventry, Hybrid 2 days per week onsite Rate: up to 325.68 p/d Umbrella inside IR35 Role purpose / summary The Infrastructure Storage Analyst will join an already established Platform team within CBS, providing a level of technical knowledge to undertake the troubleshooting and resolution to production incidents or problems independently escalating to Senior Engineers if required. Completes tasks to agreed levels of quality, within stated timescales with minimal supervision. Looks for improvement opportunities within the team and its processes/procedures. An effective team member who provides support and guidance to peers and other team members. Contributes to team efficiency through the creation of accurate technical documentation where required Responsible for independently troubleshooting and resolving production service incidents Undertake technical tasks such as patching, allocating storage, maintaining scripts and configuring backups Effectively prioritise tasks to ensure high priority activities are completed first Specific Skills: Demonstrable level of knowledge in their chosen technical discipline. Essential experience of working in a complex, pressurised production environment. Financial services experience would be desirable but not essential. VMware + enterprise skills like vRealize, SRM, operations manager CISCO UCS infrastructure (compute, networking and storage combined into a single unit) Good knowledge of storage technologies vSAN and VxRail Experience with Linux command line technologies, as IBM Storage operates on a Unix interface. Exposure to and application of cluster management within Spectrum Scale. Familiarity with Spectrum Scale protocols, including GPFS, NFS, and SMB in an active-active topology. Essential skills Exposure to and application of IBM Flash Systems - knowledge and experience of replication using global mirror, metro mirror and change volumes Exposure to and application of cluster management within Spectrum Scale, Oracle and ESXi environments Exposure to and application Spectrum Scale - protocols to include GPFS, NFS, and SMB in active-active topology Explore to or awareness of GKLM (SKLM) Awareness of how actions can affect availability Provision and redaction of storage across the IBM storage estate - all technologies Experience of working with Linux command line technologies Experience of ticket management using ServiceNow An appreciation of Cloud technologies (AWS) and associated features Knowledge of AWS server administration and features Some experience of working within an Agile delivery environment An understanding of VMware products including vSphere, vRealize & related technologies An understanding of Cisco UCS & HPE infrastructure An understanding of virtualisation architectures and some experience supporting All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!
Role Title: Infrastructure Storage Analyst Duration: contract to run until TBC Location: Coventry, Hybrid 2 days per week onsite Rate: up to £325.68 p/d Umbrella inside IR35 Role purpose / summary The Infrastructure Storage Analyst will join an already established Platform team within CBS, providing a level of technical knowledge to undertake the troubleshooting and resolution to production incidents or problems independently escalating to Senior Engineers if required. Completes tasks to agreed levels of quality, within stated timescales with minimal supervision. Looks for improvement opportunities within the team and its processes/procedures. An effective team member who provides support and guidance to peers and other team members. Contributes to team efficiency through the creation of accurate technical documentation where required Responsible for independently troubleshooting and resolving production service incidents Undertake technical tasks such as patching, allocating storage, maintaining scripts and configuring backups Effectively prioritise tasks to ensure high priority activities are completed first Demonstrable level of knowledge in their chosen technical discipline. Essential experience of working in a complex, pressurised production environment. Financial services experience would be desirable but not essential. VMware + enterprise skills like vRealize, SRM, operations manager CISCO UCS infrastructure (compute, networking and storage combined into a single unit) Good knowledge of storage technologies vSAN and VxRail Experience with Linux command line technologies, as IBM Storage operates on a Unix interface. Exposure to and application of cluster management within Spectrum Scale. Familiarity with Spectrum Scale protocols, including GPFS, NFS, and SMB in an active-active topology. Essential skills Exposure to and application of IBM Flash Systems - knowledge and experience of replication using global mirror, metro mirror and change volumes Exposure to and application of cluster management within Spectrum Scale, Oracle and ESXi environments Exposure to and application Spectrum Scale - protocols to include GPFS, NFS, and SMB in active-active topology Explore to or awareness of GKLM (SKLM) Awareness of how actions can affect availability Provision and redaction of storage across the IBM storage estate - all technologies Experience of working with Linux command line technologies Experience of ticket management using ServiceNow An appreciation of Cloud technologies (AWS) and associated features Knowledge of AWS server administration and features Some experience of working within an Agile delivery environment An understanding of VMware products including vSphere, vRealize & related technologies An understanding of Cisco UCS & HPE infrastructure An understanding of virtualisation architectures and some experience supporting All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!
Feb 27, 2026
Full time
Role Title: Infrastructure Storage Analyst Duration: contract to run until TBC Location: Coventry, Hybrid 2 days per week onsite Rate: up to £325.68 p/d Umbrella inside IR35 Role purpose / summary The Infrastructure Storage Analyst will join an already established Platform team within CBS, providing a level of technical knowledge to undertake the troubleshooting and resolution to production incidents or problems independently escalating to Senior Engineers if required. Completes tasks to agreed levels of quality, within stated timescales with minimal supervision. Looks for improvement opportunities within the team and its processes/procedures. An effective team member who provides support and guidance to peers and other team members. Contributes to team efficiency through the creation of accurate technical documentation where required Responsible for independently troubleshooting and resolving production service incidents Undertake technical tasks such as patching, allocating storage, maintaining scripts and configuring backups Effectively prioritise tasks to ensure high priority activities are completed first Demonstrable level of knowledge in their chosen technical discipline. Essential experience of working in a complex, pressurised production environment. Financial services experience would be desirable but not essential. VMware + enterprise skills like vRealize, SRM, operations manager CISCO UCS infrastructure (compute, networking and storage combined into a single unit) Good knowledge of storage technologies vSAN and VxRail Experience with Linux command line technologies, as IBM Storage operates on a Unix interface. Exposure to and application of cluster management within Spectrum Scale. Familiarity with Spectrum Scale protocols, including GPFS, NFS, and SMB in an active-active topology. Essential skills Exposure to and application of IBM Flash Systems - knowledge and experience of replication using global mirror, metro mirror and change volumes Exposure to and application of cluster management within Spectrum Scale, Oracle and ESXi environments Exposure to and application Spectrum Scale - protocols to include GPFS, NFS, and SMB in active-active topology Explore to or awareness of GKLM (SKLM) Awareness of how actions can affect availability Provision and redaction of storage across the IBM storage estate - all technologies Experience of working with Linux command line technologies Experience of ticket management using ServiceNow An appreciation of Cloud technologies (AWS) and associated features Knowledge of AWS server administration and features Some experience of working within an Agile delivery environment An understanding of VMware products including vSphere, vRealize & related technologies An understanding of Cisco UCS & HPE infrastructure An understanding of virtualisation architectures and some experience supporting All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!
Managing Consultant- Service Now Tech PM At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose. YOUR ROLE The ServiceNow Tech PM is responsible for end to end delivery of ServiceNow projects, ensuring technical integrity, governance compliance, and alignment with client objectives. This role bridges technical implementation and project management, requiring strong knowledge of ServiceNow modules and ITIL processes. In this role you will play a key role in: Project Delivery & Governance Manage scope, timelines, and budgets for ServiceNow implementations. Ensure adherence to Capgemini and client governance frameworks. Conduct risk assessments and maintain compliance with security and audit standards. Technical Leadership Oversee configuration, customization, and integration of ServiceNow modules (SPM, ITSM, ITOM, HRSD, IRM). Guide technical teams on scripting (Business Rules, Client Scripts, UI Policies) and workflow automation. Act as the primary liaison between business stakeholders and technical teams. Facilitate workshops for requirements gathering and solution design. Quality Assurance Drive UAT, performance testing, and defect resolution. Ensure documentation and knowledge transfer for operational readiness. Business Development Leading/contributing to proposals, RFPs, bids, proposition development, client pitch contribution, client hosting at events. Internal contribution Campaign development, internal think tanks, whitepapers, practice development (operations, recruitment, team events & activities), offering development. Learning & development Training to support your career development and the skills demand within the company, certifications etc. YOUR PROFILE Technical Background Extensive hands on experience (5+ years) administering and developing within the ServiceNow ecosystem. Strong working knowledge of key ServiceNow suites such as SPM, ITSM, HRSD, and IRM. Capable of guiding platform configuration, tailoring functionalities, and supporting system integrations. Solid understanding of ITIL principles and established ServiceNow implementation standards. Project & Delivery Management Demonstrated success leading large ServiceNow initiatives within complex enterprise environments. Comfortable delivering projects using both Agile and traditional Waterfall methodologies. Recognised qualifications in structured delivery frameworks (PMP or PRINCE2 are advantageous). Skilled in risk oversight, audit preparedness, KPI management, and delivery governance. Experienced in facilitating workshops, gathering requirements, and maintaining strong stakeholder relationships. Strong communication skills, with the ability to partner effectively across technical and business teams. Analytical approach to resolving delivery, operational, or platform related challenges. Proven ability to direct cross functional teams and manage resource coordination. Certifications & Growth Mindset Preferably holds relevant ServiceNow accreditations (e.g., CSA, ITSM, ITOM, HRSD) along with micro certifications. Additional credentials in ITIL, PMP, or PRINCE2 support governance and delivery quality. Commitment to continuous learning through ServiceNow University or internal development channels. Strategic Delivery & Transformation Experience Demonstrated ability to translate organisational or programme level vision into actionable delivery roadmaps for senior executives. Proven success driving major digital transformation efforts-such as product transitions, disruptive technology implementations, or cloud aligned ServiceNow programmes. Experience coordinating large delivery teams (up to 50 FTE) across major sectors such as FS, Public Sector, Utilities, Consumer Goods, Retail, Manufacturing, Life Sciences, Telecoms, or Media. Adept at leading multiple parallel workstreams, aligning internal and external suppliers, and bridging business-IT gaps in dynamic delivery environments. Capable of designing end to end delivery approaches across Waterfall, Hybrid, and scaled Agile frameworks (e.g., SAFe), from discovery through transition to BAU. Track record of fostering team capability, mentoring junior consultants, and building strong delivery communities Optional Currently working in a major Consulting firm, and/or in industry but having a Consulting background Proven ability to be successful in a matrixed organisation, and to enlist support and commitment from peers in selling and delivering consulting solutions. Experience of proposition building and delivery. Business development - utilising a combination of the organisation's broader pre existing relationships, company relationships and your own network. WHAT YOU'LL LOVE ABOUT WORKING HERE Business Technology (BT) is the largest and fastest growing practice at Capgemini Invent. We are a trusted technology consulting & transformation business partner to our clients' Chief Digital Information Officers (CDIOs) and the global Capgemini Group. We combine emotional intelligence, human centric design, and technology expertise to digitally transform our clients' web and workplace experiences. We are successful in achieving this through our end to end portfolio of digital transformation service offers - Strategy, Design, Delivery, Architecture, Security and Change Management. We are delighted to have received the "Glassdoor Best Places to work UK" accolade for 5 consecutive years, to see what it's like to work at Capgemini Invent, visit our Glassdoor page. NEED TO KNOW At Capgemini we don't just believe in inclusion, we actively go out to making it a working reality. Driven by our core values and Inclusive Futures for All campaign, we build environments where you can bring you whole self to work. We aim to build an environment where employees can enjoy a positive work life balance. We embed hybrid working in all that we do and make flexible working arrangements the day to day reality for our people. All UK employees are eligible to request flexible working arrangements. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy. We are a Disability Confident Employer Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who: • Declare they have a disability, and • Meet the minimum essential criteria for the role. Please opt in during the application process. CSR We're also focused on using tech to have a positive social impact. So, we're working to reduce our own carbon footprint and improve everyone's access to a digital world. It's something we're really serious about. In fact, we were even named as one of the world's most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you'll join a team that does the right thing. Whilst you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice. We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance. ABOUT CAPGEMINI Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end to end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.
Feb 27, 2026
Full time
Managing Consultant- Service Now Tech PM At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose. YOUR ROLE The ServiceNow Tech PM is responsible for end to end delivery of ServiceNow projects, ensuring technical integrity, governance compliance, and alignment with client objectives. This role bridges technical implementation and project management, requiring strong knowledge of ServiceNow modules and ITIL processes. In this role you will play a key role in: Project Delivery & Governance Manage scope, timelines, and budgets for ServiceNow implementations. Ensure adherence to Capgemini and client governance frameworks. Conduct risk assessments and maintain compliance with security and audit standards. Technical Leadership Oversee configuration, customization, and integration of ServiceNow modules (SPM, ITSM, ITOM, HRSD, IRM). Guide technical teams on scripting (Business Rules, Client Scripts, UI Policies) and workflow automation. Act as the primary liaison between business stakeholders and technical teams. Facilitate workshops for requirements gathering and solution design. Quality Assurance Drive UAT, performance testing, and defect resolution. Ensure documentation and knowledge transfer for operational readiness. Business Development Leading/contributing to proposals, RFPs, bids, proposition development, client pitch contribution, client hosting at events. Internal contribution Campaign development, internal think tanks, whitepapers, practice development (operations, recruitment, team events & activities), offering development. Learning & development Training to support your career development and the skills demand within the company, certifications etc. YOUR PROFILE Technical Background Extensive hands on experience (5+ years) administering and developing within the ServiceNow ecosystem. Strong working knowledge of key ServiceNow suites such as SPM, ITSM, HRSD, and IRM. Capable of guiding platform configuration, tailoring functionalities, and supporting system integrations. Solid understanding of ITIL principles and established ServiceNow implementation standards. Project & Delivery Management Demonstrated success leading large ServiceNow initiatives within complex enterprise environments. Comfortable delivering projects using both Agile and traditional Waterfall methodologies. Recognised qualifications in structured delivery frameworks (PMP or PRINCE2 are advantageous). Skilled in risk oversight, audit preparedness, KPI management, and delivery governance. Experienced in facilitating workshops, gathering requirements, and maintaining strong stakeholder relationships. Strong communication skills, with the ability to partner effectively across technical and business teams. Analytical approach to resolving delivery, operational, or platform related challenges. Proven ability to direct cross functional teams and manage resource coordination. Certifications & Growth Mindset Preferably holds relevant ServiceNow accreditations (e.g., CSA, ITSM, ITOM, HRSD) along with micro certifications. Additional credentials in ITIL, PMP, or PRINCE2 support governance and delivery quality. Commitment to continuous learning through ServiceNow University or internal development channels. Strategic Delivery & Transformation Experience Demonstrated ability to translate organisational or programme level vision into actionable delivery roadmaps for senior executives. Proven success driving major digital transformation efforts-such as product transitions, disruptive technology implementations, or cloud aligned ServiceNow programmes. Experience coordinating large delivery teams (up to 50 FTE) across major sectors such as FS, Public Sector, Utilities, Consumer Goods, Retail, Manufacturing, Life Sciences, Telecoms, or Media. Adept at leading multiple parallel workstreams, aligning internal and external suppliers, and bridging business-IT gaps in dynamic delivery environments. Capable of designing end to end delivery approaches across Waterfall, Hybrid, and scaled Agile frameworks (e.g., SAFe), from discovery through transition to BAU. Track record of fostering team capability, mentoring junior consultants, and building strong delivery communities Optional Currently working in a major Consulting firm, and/or in industry but having a Consulting background Proven ability to be successful in a matrixed organisation, and to enlist support and commitment from peers in selling and delivering consulting solutions. Experience of proposition building and delivery. Business development - utilising a combination of the organisation's broader pre existing relationships, company relationships and your own network. WHAT YOU'LL LOVE ABOUT WORKING HERE Business Technology (BT) is the largest and fastest growing practice at Capgemini Invent. We are a trusted technology consulting & transformation business partner to our clients' Chief Digital Information Officers (CDIOs) and the global Capgemini Group. We combine emotional intelligence, human centric design, and technology expertise to digitally transform our clients' web and workplace experiences. We are successful in achieving this through our end to end portfolio of digital transformation service offers - Strategy, Design, Delivery, Architecture, Security and Change Management. We are delighted to have received the "Glassdoor Best Places to work UK" accolade for 5 consecutive years, to see what it's like to work at Capgemini Invent, visit our Glassdoor page. NEED TO KNOW At Capgemini we don't just believe in inclusion, we actively go out to making it a working reality. Driven by our core values and Inclusive Futures for All campaign, we build environments where you can bring you whole self to work. We aim to build an environment where employees can enjoy a positive work life balance. We embed hybrid working in all that we do and make flexible working arrangements the day to day reality for our people. All UK employees are eligible to request flexible working arrangements. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy. We are a Disability Confident Employer Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who: • Declare they have a disability, and • Meet the minimum essential criteria for the role. Please opt in during the application process. CSR We're also focused on using tech to have a positive social impact. So, we're working to reduce our own carbon footprint and improve everyone's access to a digital world. It's something we're really serious about. In fact, we were even named as one of the world's most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you'll join a team that does the right thing. Whilst you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice. We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance. ABOUT CAPGEMINI Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end to end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.
Job Description We're looking for an exceedingly talented Senior Support Analyst to work as part of the Risk Intelligence Engineering Support team. As a Senior Support Analyst in the team, you'll be responsible for the technical direction of our Risk Products, ensuring that we are using appropriate technologies and helping drive initiatives to bring customer value and efficiency in operation. You'll work closely with architects to ensure that technical choices are aligned with the overall architecture of our products.This role includes participation in an on-call rotation to support critical production systems outside of regular business hours. Candidates should be prepared to respond to incidents, troubleshoot issues, and coordinate with relevant teams to ensure service continuity and minimal downtime.Mentoring members of the team also forms a crucial part of the role, working alongside the team management to ensure that the team has the capabilities it needs to deliver. Main Responsibilities / Accountabilities: Review, analyse, and modify software systems as needed acting as Senior Support Analyst. Determining project requirements and developing work schedules for the team. Analysing existing operations and scheduling training sessions and meetings to discuss improvements. Produce scripts/scripting to integrate with team's automated process and tooling for build/deploy is an added advantage Lead groups of engineers and management to coordinate and deliver larger developments. Collaborate with users and other IT teams to maintain, develop and deploy the best solutions Establish technology standards with the team and other development managers Create, review, and maintain all required technical documentation to ensure supportability and reuse Review work of peers and more junior developers. Collaborate with other stakeholders like, SRE, Dev teams and provide timely support to fix the issues. Assist with improvements to prevent problems, including problem resolution workflow. Actively participate in team and status meetings, providing timely status updates for areas of individual responsibilities within projects to supervisor Key Relationships: Developers/Managers/Product Business Analysts Agile team members Essential Skills/Experience Required: 6-8 Years of experience, leading technical support teams. Excellent technical, diagnostic, and troubleshooting skills. Proven experience with Java based Application Support environment Experience in Java/J2EE development / support projects Working experience with Release process and CI/CD pipelines Understanding of software development lifecycle & related infrastructure: issue tracking, version control, continuous integration is an added advantage. Knowledge of the Java language and underlying JVM is desirable. Knowledge of AWS Cloud Technologies is an added advantage. Self-starter - does what it takes to get the job done. Excellent communication skills, verbal and written. Skill for writing clean, readable code and reusable Java libraries is desirable. Proficient in using source code management tools such as Git. Experienced in a formal agile software development lifecycle. Experience in using Jira, Confluence, ServiceNow, AWS Cloud, GitLab Pipeline, EKS. Nice to have : Exposure to Python and experience working in polyglot environments. This helps in cross-functional collaboration and system-level design across diverse tech stacks Education/ Certifications: A good relevant degree is desirable, but experience and the right approach to work are just as meaningful. Benefits We are looking for intellectually curious people, passionate about the bigger picture of how technology industry is evolving, ready to ask difficult questions and deal with complicated scenarios! If you are creative and a problem solver, this is the place to be as will be supporting you to fast-forward your career!We enhance each employee's potential through personal development through a wide range of learning tools both formal and informal.LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.Proud to share LSEG in the India is Great Place to Work certified (Jun '25 - Jun '26).Learn more about life and purpose of our company directly from India colleagues' video: Career Stage: Senior Associate London Stock Exchange Group (LSEG) Information: Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation
Feb 27, 2026
Full time
Job Description We're looking for an exceedingly talented Senior Support Analyst to work as part of the Risk Intelligence Engineering Support team. As a Senior Support Analyst in the team, you'll be responsible for the technical direction of our Risk Products, ensuring that we are using appropriate technologies and helping drive initiatives to bring customer value and efficiency in operation. You'll work closely with architects to ensure that technical choices are aligned with the overall architecture of our products.This role includes participation in an on-call rotation to support critical production systems outside of regular business hours. Candidates should be prepared to respond to incidents, troubleshoot issues, and coordinate with relevant teams to ensure service continuity and minimal downtime.Mentoring members of the team also forms a crucial part of the role, working alongside the team management to ensure that the team has the capabilities it needs to deliver. Main Responsibilities / Accountabilities: Review, analyse, and modify software systems as needed acting as Senior Support Analyst. Determining project requirements and developing work schedules for the team. Analysing existing operations and scheduling training sessions and meetings to discuss improvements. Produce scripts/scripting to integrate with team's automated process and tooling for build/deploy is an added advantage Lead groups of engineers and management to coordinate and deliver larger developments. Collaborate with users and other IT teams to maintain, develop and deploy the best solutions Establish technology standards with the team and other development managers Create, review, and maintain all required technical documentation to ensure supportability and reuse Review work of peers and more junior developers. Collaborate with other stakeholders like, SRE, Dev teams and provide timely support to fix the issues. Assist with improvements to prevent problems, including problem resolution workflow. Actively participate in team and status meetings, providing timely status updates for areas of individual responsibilities within projects to supervisor Key Relationships: Developers/Managers/Product Business Analysts Agile team members Essential Skills/Experience Required: 6-8 Years of experience, leading technical support teams. Excellent technical, diagnostic, and troubleshooting skills. Proven experience with Java based Application Support environment Experience in Java/J2EE development / support projects Working experience with Release process and CI/CD pipelines Understanding of software development lifecycle & related infrastructure: issue tracking, version control, continuous integration is an added advantage. Knowledge of the Java language and underlying JVM is desirable. Knowledge of AWS Cloud Technologies is an added advantage. Self-starter - does what it takes to get the job done. Excellent communication skills, verbal and written. Skill for writing clean, readable code and reusable Java libraries is desirable. Proficient in using source code management tools such as Git. Experienced in a formal agile software development lifecycle. Experience in using Jira, Confluence, ServiceNow, AWS Cloud, GitLab Pipeline, EKS. Nice to have : Exposure to Python and experience working in polyglot environments. This helps in cross-functional collaboration and system-level design across diverse tech stacks Education/ Certifications: A good relevant degree is desirable, but experience and the right approach to work are just as meaningful. Benefits We are looking for intellectually curious people, passionate about the bigger picture of how technology industry is evolving, ready to ask difficult questions and deal with complicated scenarios! If you are creative and a problem solver, this is the place to be as will be supporting you to fast-forward your career!We enhance each employee's potential through personal development through a wide range of learning tools both formal and informal.LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.Proud to share LSEG in the India is Great Place to Work certified (Jun '25 - Jun '26).Learn more about life and purpose of our company directly from India colleagues' video: Career Stage: Senior Associate London Stock Exchange Group (LSEG) Information: Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation
With us, you'll learn fast, work smart, and make a difference. You'll build a career that matters. Job Description - Senior Principal Consultant - ServiceNow (ITO098816) Senior Principal Consultant - ServiceNow - ITO098816 Ready to build the future with AI? At Genpact, we don't just keep up with technology-we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Inviting applications for the role of Senior Principal Consultant - ServiceNow. In this role you will be responsible for part of the full project lifecycle with a primary focus on business value and benefit realization. Responsibilities Elicit and clearly document business and system requirements and create requirement artefacts. Develop User stories, functional specifications, system design specification for client engagements by understanding the customer requirements. Understand and negotiate needs and expectations of stakeholders. Requirement Walkthrough to the team after the client approvals and ensuring all the clarity is attained throughout the project. Coordinating and communicating with the client and the internal project team developers, PM, QAs etc on the business requirements. Manage customer relationships and expectations by developing a communication process to keep others up to date on project results. Create and maintain issue logs, meeting minutes, project summaries, meeting schedules. Support customers during UAT. Perform functional testing to ensure requirements are being met. Qualifications we seek in you! Minimum Qualifications B.E / MCA / Relevant degree Prior working experience with ServiceNow. Good knowledge of available IT systems/tools. Preferred qualifications Good management, analytic, problem solving & interpersonal skills Self-motivated, Positive outlook & result oriented Effective communication skills Good knowledge of available IT systems/tools Why join Genpact? Lead AI-first transformation - Build and scale AI solutions that redefine industries Make an impact - Drive change for global enterprises and solve business challenges that matter Accelerate your career-Gain hands on experience, world class training, mentorship, and AI certifications to advance your skills Grow with the best - Learn from top engineers, data scientists, and AI experts in a dynamic, fast moving workplace Committed to ethical AI - Work in an environment where governance, transparency, and security are at the core of everything we build Thrive in a values driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let's build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
Feb 27, 2026
Full time
With us, you'll learn fast, work smart, and make a difference. You'll build a career that matters. Job Description - Senior Principal Consultant - ServiceNow (ITO098816) Senior Principal Consultant - ServiceNow - ITO098816 Ready to build the future with AI? At Genpact, we don't just keep up with technology-we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Inviting applications for the role of Senior Principal Consultant - ServiceNow. In this role you will be responsible for part of the full project lifecycle with a primary focus on business value and benefit realization. Responsibilities Elicit and clearly document business and system requirements and create requirement artefacts. Develop User stories, functional specifications, system design specification for client engagements by understanding the customer requirements. Understand and negotiate needs and expectations of stakeholders. Requirement Walkthrough to the team after the client approvals and ensuring all the clarity is attained throughout the project. Coordinating and communicating with the client and the internal project team developers, PM, QAs etc on the business requirements. Manage customer relationships and expectations by developing a communication process to keep others up to date on project results. Create and maintain issue logs, meeting minutes, project summaries, meeting schedules. Support customers during UAT. Perform functional testing to ensure requirements are being met. Qualifications we seek in you! Minimum Qualifications B.E / MCA / Relevant degree Prior working experience with ServiceNow. Good knowledge of available IT systems/tools. Preferred qualifications Good management, analytic, problem solving & interpersonal skills Self-motivated, Positive outlook & result oriented Effective communication skills Good knowledge of available IT systems/tools Why join Genpact? Lead AI-first transformation - Build and scale AI solutions that redefine industries Make an impact - Drive change for global enterprises and solve business challenges that matter Accelerate your career-Gain hands on experience, world class training, mentorship, and AI certifications to advance your skills Grow with the best - Learn from top engineers, data scientists, and AI experts in a dynamic, fast moving workplace Committed to ethical AI - Work in an environment where governance, transparency, and security are at the core of everything we build Thrive in a values driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let's build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
With us, you'll learn fast, work smart, and make a difference. You'll build a career that matters. Job Description - Senior Principal consultant- Service Now (ITO098814) Ready to build the future with AI? At Genpact, we don't just keep up with technology-we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at and on LinkedIn, X, YouTube, and Facebook. Invitation Inviting applications for the role of Senior Principal consultant- Service Now. Genpact has a vacancy for a Senior Project Manager in its expanding Orchestration Group to support global customers. The group is expanding to cater to the growing number of varied and exciting projects and customers. This is a varied role and offers an exciting opportunity for the right individuals to develop their career in the Professional Services organization of Genpact. Responsibilities Project Management of product-based solutions Define project scope, goals, timelines, and deliverables in collaboration with stakeholders and technical teams. Tracking, monitoring & reporting on project progress, quality of deliveries, budget consumption, and timelines. Monitor project progress and deliver regular status updates to stakeholders. Identify, mitigate, and manage risks and issues throughout the project lifecycle. Enforce ServiceNow best practices and governance standards. Provide consultancy to customers on Genpact Digital products Take responsibility for customer satisfaction and building a long-term relationship with key customers Minimum Qualifications Good experience in IT project management, with focus on managing ServiceNow projects. Ability to quickly understand a client's business strategy, processes, needs and to design solutions to support it. Experience in leading requirements gathering workshops and business analysis. Proven track record of delivering ServiceNow modules such as ITSM, CSM, ITOM, HRSD, or custom apps. Strong understanding of Agile and Waterfall methodologies; PMP, Scrum Master, or Prince2 certification is a plus. Familiarity with ServiceNow platform architecture, CMDB, and modules is highly desirable. Project Management skills (Risk, scope, budget, Timelines management, etc.) Excellent communication, leadership, and stakeholder management skills. Strong analytical and problem-solving abilities. Ability to align working hours when needed to customers abroad Preferred qualifications Experience in Business Process Management software Experience with BPM tools like Service Now, Appian or Remedy, etc. Why join Genpact? Lead AI-first transformation - Build and scale AI solutions that redefine industries Make an impact - Drive change for global enterprises and solve business challenges that matter Accelerate your career-Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills Grow with the best - Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace Committed to ethical AI - Work in an environment where governance, transparency, and security are at the core of everything we build Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let's build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
Feb 26, 2026
Full time
With us, you'll learn fast, work smart, and make a difference. You'll build a career that matters. Job Description - Senior Principal consultant- Service Now (ITO098814) Ready to build the future with AI? At Genpact, we don't just keep up with technology-we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at and on LinkedIn, X, YouTube, and Facebook. Invitation Inviting applications for the role of Senior Principal consultant- Service Now. Genpact has a vacancy for a Senior Project Manager in its expanding Orchestration Group to support global customers. The group is expanding to cater to the growing number of varied and exciting projects and customers. This is a varied role and offers an exciting opportunity for the right individuals to develop their career in the Professional Services organization of Genpact. Responsibilities Project Management of product-based solutions Define project scope, goals, timelines, and deliverables in collaboration with stakeholders and technical teams. Tracking, monitoring & reporting on project progress, quality of deliveries, budget consumption, and timelines. Monitor project progress and deliver regular status updates to stakeholders. Identify, mitigate, and manage risks and issues throughout the project lifecycle. Enforce ServiceNow best practices and governance standards. Provide consultancy to customers on Genpact Digital products Take responsibility for customer satisfaction and building a long-term relationship with key customers Minimum Qualifications Good experience in IT project management, with focus on managing ServiceNow projects. Ability to quickly understand a client's business strategy, processes, needs and to design solutions to support it. Experience in leading requirements gathering workshops and business analysis. Proven track record of delivering ServiceNow modules such as ITSM, CSM, ITOM, HRSD, or custom apps. Strong understanding of Agile and Waterfall methodologies; PMP, Scrum Master, or Prince2 certification is a plus. Familiarity with ServiceNow platform architecture, CMDB, and modules is highly desirable. Project Management skills (Risk, scope, budget, Timelines management, etc.) Excellent communication, leadership, and stakeholder management skills. Strong analytical and problem-solving abilities. Ability to align working hours when needed to customers abroad Preferred qualifications Experience in Business Process Management software Experience with BPM tools like Service Now, Appian or Remedy, etc. Why join Genpact? Lead AI-first transformation - Build and scale AI solutions that redefine industries Make an impact - Drive change for global enterprises and solve business challenges that matter Accelerate your career-Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills Grow with the best - Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace Committed to ethical AI - Work in an environment where governance, transparency, and security are at the core of everything we build Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let's build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
Senior Service Centre Operator At Telent, you will have the opportunity to be a part of something bigger. To keep things moving, to connect people. It's important work we do. Learning together, inspiring colleagues, and making the entire organisation better. Join us and help keep the nations critical networks connected and protected 24/7. Reporting to the Maintenance Team Leader, the successful Senior Service Centre Operator will play a key role in supporting our customer, along with our Traffic Signal and CCTV Engineers. Will help to ensure that the operation is run effectively, incidents and incoming calls are managed within SLA, correct processes are followed, whilst consistently delivering a first-class service to its customers. This role will be based from our Feltham depot TW14 0AF and will work 12 hrs shifts, 4 on 4 off days and nights. What you'll do: Maintain high levels of incident ownership throughout the incident lifecycle to a satisfactory customer resolution. Liaise with 3rd party contractors, utilities companies and Local Authorities to progress planned works Have direct liaison with our customer on the phone, email and via bespoke systems for the role Use ServiceNow to plan works and check validity of information Provide support and training to Service Desk Operatives whilst on shift and be a role model to staff Meet Service Desk (KPI) Key Performance Indicators Maintain the rapport with customers by displaying a detailed understanding of their support requirements Who you are: If you care about good customer service, have worked in a 24/7 Service Centre or Service Desk environment and is used to ensuring timely call resolution to achieve SLA's, then this might be the next step in your career. Key Requirements: Ensure that excellent customer service is maintained and delivered to the highest standard This role will be on a shift rotation of 4 on, 4 off, working 12-hour shifts Days and Nights . Have previous experience of working with a Service Centre / Service Desk environment ideally in a 24/7 environment A practical approach to owning and escalating issues What we offer: A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. The additional benefits with this role: 25 shifts holiday per year and the option to buy or sell days annually Company pension scheme A range of family friendly policies Occupational health support and wellbeing Portal Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme. Learn more about Telent: Click here for Telent Video! We're passionate about creating an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves and empowered to reach their full potential. People are at the heart of our business, and we believe that our teams should reflect the diverse experiences and backgrounds of the communities we support.
Feb 24, 2026
Full time
Senior Service Centre Operator At Telent, you will have the opportunity to be a part of something bigger. To keep things moving, to connect people. It's important work we do. Learning together, inspiring colleagues, and making the entire organisation better. Join us and help keep the nations critical networks connected and protected 24/7. Reporting to the Maintenance Team Leader, the successful Senior Service Centre Operator will play a key role in supporting our customer, along with our Traffic Signal and CCTV Engineers. Will help to ensure that the operation is run effectively, incidents and incoming calls are managed within SLA, correct processes are followed, whilst consistently delivering a first-class service to its customers. This role will be based from our Feltham depot TW14 0AF and will work 12 hrs shifts, 4 on 4 off days and nights. What you'll do: Maintain high levels of incident ownership throughout the incident lifecycle to a satisfactory customer resolution. Liaise with 3rd party contractors, utilities companies and Local Authorities to progress planned works Have direct liaison with our customer on the phone, email and via bespoke systems for the role Use ServiceNow to plan works and check validity of information Provide support and training to Service Desk Operatives whilst on shift and be a role model to staff Meet Service Desk (KPI) Key Performance Indicators Maintain the rapport with customers by displaying a detailed understanding of their support requirements Who you are: If you care about good customer service, have worked in a 24/7 Service Centre or Service Desk environment and is used to ensuring timely call resolution to achieve SLA's, then this might be the next step in your career. Key Requirements: Ensure that excellent customer service is maintained and delivered to the highest standard This role will be on a shift rotation of 4 on, 4 off, working 12-hour shifts Days and Nights . Have previous experience of working with a Service Centre / Service Desk environment ideally in a 24/7 environment A practical approach to owning and escalating issues What we offer: A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. The additional benefits with this role: 25 shifts holiday per year and the option to buy or sell days annually Company pension scheme A range of family friendly policies Occupational health support and wellbeing Portal Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme. Learn more about Telent: Click here for Telent Video! We're passionate about creating an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves and empowered to reach their full potential. People are at the heart of our business, and we believe that our teams should reflect the diverse experiences and backgrounds of the communities we support.
Description Company Overview Hitachi contributes to a harmonized society where environment, wellbeing, and economic growth are balanced by bringing IT, OT, and products together through its Social Innovation Business. Hitachi operates globally in four sectors - Digital Systems & Services, Energy, Mobility, and Connective Industries - and the Strategic SIB Business Unit for new growth. With Lumada at its core, Hitachi creates value by integrating data, technology, and domain knowledge to solve customer and social challenges. Revenues for FY2024 (ended March 31, 2025) totaled 9,783.3 billion yen, with 618 consolidated subsidiaries and approximately 280,000 employees worldwide. Visit us at . What you'll be doing Role Overview The Director Digital HR Technology - RAIL Sector is accountable for leading the HR technology strategy, execution, and adoption for the RAIL sector, aligned with the Global Digital HR (DHR) vision and governance. This role owns Workday as the core HR platform for the sector, oversees complementary HR technologies, and leads AI and automation initiatives that enhance workforce experience and operational effectiveness. The Director manages a small sector HR technology team and serves as the primary point of contact (POC) to Global Digital HR, ensuring seamless alignment between global standards and sector-specific needs. Key Outcomes of the Role: Effective and compliant deployment and adoption of Workday across the RAIL sector. Strong alignment between sector HR priorities and global HR technology strategy. Measurable business value from AI-enabled HR solutions. Clear governance, accountability, and simplification of the HR technology landscape. The role will also be responsible for: Sector HR Technology Leadership Own the end-to-end HR technology landscape for the RAIL sector. Produce and maintain the 3-year HR technology roadmap and budget. Act as the senior HR technology advisor to RAIL HR leadership. Balance global standardization with sector-specific operational requirements. Represent RAIL in global HR technology governance forums. Workday Platform Ownership (Sector Scope) Lead sector-level ownership of Workday in partnership with Global DHR Product Leads. Sponsor Rail Sector projects and oversee configuration, enhancements, releases, and prioritization across all Functional Areas: Core HCM, Recruiting & Onboarding, Talent & Performance, Compensation & Advanced Compensation, Security, Learning, Absence, Time Tracking, Reporting and Payroll (where applicable). Ensure high-quality data, reporting consistency, and compliance with global standards. Drive adoption of Workday best practices and limit non-standard customizations. Deploy, manage and evolve the Tier 0, 1 & 2 Workday support model. Primary customer PoC for Tier 3 from Global DHR Delivery team. Complementary HR Technology & Integrations Govern sector usage of complementary HR technologies, including: Payroll and Benefit platforms in conjunction with Sector Countries and HR Shared Services. HR Case & Knowledge Management (Workday Help and/or ServiceNow HRSD). Talent tools (assessments, interviewing, skills intelligence). Learning Management Systems (LMS); Learning Experience (LXP) platforms and integrations with learning content providers. Contingent workforce VMS platforms. Partner with IT and vendors to ensure: Secure, scalable integrations, Stable operations and release coordination, Cost and vendor rationalization. AI in HR & Automation (Sector Champion) Serve as the sector lead for AI in HR initiatives, aligned with global AI governance. Identify, pilot, and scale AI use cases across HR from Hire to Retire. Ensure responsible AI practices, including bias mitigation, data privacy, and auditability. People Leadership & Operating Model Lead and develop a sector HR technology team, including: Direct management of sector HR tech resources. Governance of Regional Digital HR support teams. Coordination with global shared services / support model POCs. Define clear roles, ownership boundaries, and escalation paths. Foster a high-performing, globally distributed team culture. Global Digital HR (DHR) Liaison & Governance Act as the primary POC between the RAIL sector and Global Digital HR. Translate sector needs into structured, prioritized requirements. Ensure sector adherence to: Global HR technology architecture. Data, security, and compliance standards. Release and change governance. Monitor and hold Global DHR to account for: Application availability Service and Project delivery Cost and efficiency Contribute to global roadmap shaping and strategic discussion. Collaboration and support with other DHR Sector Leads. Adoption, Change & Value Realization Drive adoption and user experience across the RAIL sector. Define and track KPIs related to: System engagement; utilization; Employee & Manager self-service, HR operational efficiency, Business value and ROI. Develop and promote all technology learning channels and guides. Partner with HR Operations, Change, and Communications teams to embed technology into everyday work. What you bring to the team We're looking for a team player, who is motivated by delivering great work and the Hitachi vision. The ideal candidate will possess the following skills and background required: 10-15+ years of experience in HR Technology / Digital HR / HRIS Strong, hands-on experience with Workday in complex, global environments Proven people leadership experience (direct and matrixed teams) Experience operating in global, federated HR models Strong understanding of HR processes, integrations, and data governance Excellent verbal and written communications - primary business language is English. Preferred Experience leading AI or automation initiatives in HR Exposure to applications in Case Management; Contingent VMS; skills & competencies; learning; payroll and benefits. Experience in Rail, Transportation, Infrastructure, or Engineering-led industries Prior experience working across Europe and/or India delivery models Our Values We are proud to say we are an equal opportunity employer and welcome all applicants for employment without consideration of any factor that doesn't impact your ability to do the job. We are proud of Japanese heritage, with our values expressed through the Hitachi Spirit: Wa-Harmony, Trust, Respect Makoto-Sincerity, Fairness, Honesty, Integrity Kaitakusha-Seishin-Pioneering Spirit, Challenge This role offers the opportunity to shape the future of HR technology for a critical global sector, working at the intersection of Workday, AI, and large-scale digital transformation, while being deeply connected to a global HR technology community.
Feb 12, 2026
Full time
Description Company Overview Hitachi contributes to a harmonized society where environment, wellbeing, and economic growth are balanced by bringing IT, OT, and products together through its Social Innovation Business. Hitachi operates globally in four sectors - Digital Systems & Services, Energy, Mobility, and Connective Industries - and the Strategic SIB Business Unit for new growth. With Lumada at its core, Hitachi creates value by integrating data, technology, and domain knowledge to solve customer and social challenges. Revenues for FY2024 (ended March 31, 2025) totaled 9,783.3 billion yen, with 618 consolidated subsidiaries and approximately 280,000 employees worldwide. Visit us at . What you'll be doing Role Overview The Director Digital HR Technology - RAIL Sector is accountable for leading the HR technology strategy, execution, and adoption for the RAIL sector, aligned with the Global Digital HR (DHR) vision and governance. This role owns Workday as the core HR platform for the sector, oversees complementary HR technologies, and leads AI and automation initiatives that enhance workforce experience and operational effectiveness. The Director manages a small sector HR technology team and serves as the primary point of contact (POC) to Global Digital HR, ensuring seamless alignment between global standards and sector-specific needs. Key Outcomes of the Role: Effective and compliant deployment and adoption of Workday across the RAIL sector. Strong alignment between sector HR priorities and global HR technology strategy. Measurable business value from AI-enabled HR solutions. Clear governance, accountability, and simplification of the HR technology landscape. The role will also be responsible for: Sector HR Technology Leadership Own the end-to-end HR technology landscape for the RAIL sector. Produce and maintain the 3-year HR technology roadmap and budget. Act as the senior HR technology advisor to RAIL HR leadership. Balance global standardization with sector-specific operational requirements. Represent RAIL in global HR technology governance forums. Workday Platform Ownership (Sector Scope) Lead sector-level ownership of Workday in partnership with Global DHR Product Leads. Sponsor Rail Sector projects and oversee configuration, enhancements, releases, and prioritization across all Functional Areas: Core HCM, Recruiting & Onboarding, Talent & Performance, Compensation & Advanced Compensation, Security, Learning, Absence, Time Tracking, Reporting and Payroll (where applicable). Ensure high-quality data, reporting consistency, and compliance with global standards. Drive adoption of Workday best practices and limit non-standard customizations. Deploy, manage and evolve the Tier 0, 1 & 2 Workday support model. Primary customer PoC for Tier 3 from Global DHR Delivery team. Complementary HR Technology & Integrations Govern sector usage of complementary HR technologies, including: Payroll and Benefit platforms in conjunction with Sector Countries and HR Shared Services. HR Case & Knowledge Management (Workday Help and/or ServiceNow HRSD). Talent tools (assessments, interviewing, skills intelligence). Learning Management Systems (LMS); Learning Experience (LXP) platforms and integrations with learning content providers. Contingent workforce VMS platforms. Partner with IT and vendors to ensure: Secure, scalable integrations, Stable operations and release coordination, Cost and vendor rationalization. AI in HR & Automation (Sector Champion) Serve as the sector lead for AI in HR initiatives, aligned with global AI governance. Identify, pilot, and scale AI use cases across HR from Hire to Retire. Ensure responsible AI practices, including bias mitigation, data privacy, and auditability. People Leadership & Operating Model Lead and develop a sector HR technology team, including: Direct management of sector HR tech resources. Governance of Regional Digital HR support teams. Coordination with global shared services / support model POCs. Define clear roles, ownership boundaries, and escalation paths. Foster a high-performing, globally distributed team culture. Global Digital HR (DHR) Liaison & Governance Act as the primary POC between the RAIL sector and Global Digital HR. Translate sector needs into structured, prioritized requirements. Ensure sector adherence to: Global HR technology architecture. Data, security, and compliance standards. Release and change governance. Monitor and hold Global DHR to account for: Application availability Service and Project delivery Cost and efficiency Contribute to global roadmap shaping and strategic discussion. Collaboration and support with other DHR Sector Leads. Adoption, Change & Value Realization Drive adoption and user experience across the RAIL sector. Define and track KPIs related to: System engagement; utilization; Employee & Manager self-service, HR operational efficiency, Business value and ROI. Develop and promote all technology learning channels and guides. Partner with HR Operations, Change, and Communications teams to embed technology into everyday work. What you bring to the team We're looking for a team player, who is motivated by delivering great work and the Hitachi vision. The ideal candidate will possess the following skills and background required: 10-15+ years of experience in HR Technology / Digital HR / HRIS Strong, hands-on experience with Workday in complex, global environments Proven people leadership experience (direct and matrixed teams) Experience operating in global, federated HR models Strong understanding of HR processes, integrations, and data governance Excellent verbal and written communications - primary business language is English. Preferred Experience leading AI or automation initiatives in HR Exposure to applications in Case Management; Contingent VMS; skills & competencies; learning; payroll and benefits. Experience in Rail, Transportation, Infrastructure, or Engineering-led industries Prior experience working across Europe and/or India delivery models Our Values We are proud to say we are an equal opportunity employer and welcome all applicants for employment without consideration of any factor that doesn't impact your ability to do the job. We are proud of Japanese heritage, with our values expressed through the Hitachi Spirit: Wa-Harmony, Trust, Respect Makoto-Sincerity, Fairness, Honesty, Integrity Kaitakusha-Seishin-Pioneering Spirit, Challenge This role offers the opportunity to shape the future of HR technology for a critical global sector, working at the intersection of Workday, AI, and large-scale digital transformation, while being deeply connected to a global HR technology community.
What You'll Lead Months 1-6: Design Through Active Validation Conduct stakeholder alignment across Finance, Supply, HR, Technology functions spanning 6 countries Design operating model, service catalogue, and governance frameworks based on stakeholder input Launch POCs testing Version 1.0 methodologies with willing participants Refine approaches based on real project evidence, not theoretical discussions Build champion network through demonstrated results and peer advocacy Months 7-12: Scale and Transfer Roll out proven methodologies across organization with comprehensive training Transition accountability to Senior PMO Director who shadowed the design work Ensure knowledge transfer through coaching and progressive responsibility handover Establish sustainable operations with quarterly advisory support model Launch enablement with technology Your Key Challenges Complex Stakeholder Dynamics:Building consensus across multiple functional areas that historically operated in siloes to enable 500+ PMs with varying skills, entrenched practices, and competing priorities. You'll need diplomatic skills to create coalitions through demonstrated value, not executive mandate. Technology Strategy Decisions:Guiding enterprise PMO platform optimization while preparing for future platform migration. Our technical specialists handle implementation; you ensure business logic transfers across platforms seamlessly. AI and Automation Opportunity Identification:The client has comprehensive AI governance and existing enterprise AI investment. You'll identify where AI adds genuine value and work with our Data & AI team to implement. Enable Vendor Strategy:Supporting the client's goal to internalize some of contractor spend through strategy and execution. What We Need Transformation Track Record: 15+ years building PMO capabilities in global matrix organizations Proven success moving organizations from informal practices to professional service delivery Experience in pharmaceutical, FMCG, consumer goods, or other highly regulated industries preferred Track record of sustainable capability building, not consultant dependency Leadership and Navigation Skills: Exceptional at building relationships and managing political complexity Comfortable working with C-suite while maintaining hands-on delivery accountability Ability to convert resistance through results and diplomatic influence Experience leading pilots and "test and learn" approaches before scaling Business and Opportunity Judgment: Understanding of shared services/GBS models with service catalogues and pricing Ability to identify where AI/automation creates genuine value vs. hype Experience connecting PMO capabilities to quantified business outcomes Comfort working alongside technical specialists while focusing on business strategy What You Don't Need to Be Technical Implementation Expert:We have ServiceNow specialists, Data & AI engineers, and integration architects. You guide strategy and identify opportunities; they handle technical execution. AI/ML Specialist:You need business judgment about where AI adds value, insights and ensure governance compliance. Our technical team builds the actual capabilities.
Feb 08, 2026
Full time
What You'll Lead Months 1-6: Design Through Active Validation Conduct stakeholder alignment across Finance, Supply, HR, Technology functions spanning 6 countries Design operating model, service catalogue, and governance frameworks based on stakeholder input Launch POCs testing Version 1.0 methodologies with willing participants Refine approaches based on real project evidence, not theoretical discussions Build champion network through demonstrated results and peer advocacy Months 7-12: Scale and Transfer Roll out proven methodologies across organization with comprehensive training Transition accountability to Senior PMO Director who shadowed the design work Ensure knowledge transfer through coaching and progressive responsibility handover Establish sustainable operations with quarterly advisory support model Launch enablement with technology Your Key Challenges Complex Stakeholder Dynamics:Building consensus across multiple functional areas that historically operated in siloes to enable 500+ PMs with varying skills, entrenched practices, and competing priorities. You'll need diplomatic skills to create coalitions through demonstrated value, not executive mandate. Technology Strategy Decisions:Guiding enterprise PMO platform optimization while preparing for future platform migration. Our technical specialists handle implementation; you ensure business logic transfers across platforms seamlessly. AI and Automation Opportunity Identification:The client has comprehensive AI governance and existing enterprise AI investment. You'll identify where AI adds genuine value and work with our Data & AI team to implement. Enable Vendor Strategy:Supporting the client's goal to internalize some of contractor spend through strategy and execution. What We Need Transformation Track Record: 15+ years building PMO capabilities in global matrix organizations Proven success moving organizations from informal practices to professional service delivery Experience in pharmaceutical, FMCG, consumer goods, or other highly regulated industries preferred Track record of sustainable capability building, not consultant dependency Leadership and Navigation Skills: Exceptional at building relationships and managing political complexity Comfortable working with C-suite while maintaining hands-on delivery accountability Ability to convert resistance through results and diplomatic influence Experience leading pilots and "test and learn" approaches before scaling Business and Opportunity Judgment: Understanding of shared services/GBS models with service catalogues and pricing Ability to identify where AI/automation creates genuine value vs. hype Experience connecting PMO capabilities to quantified business outcomes Comfort working alongside technical specialists while focusing on business strategy What You Don't Need to Be Technical Implementation Expert:We have ServiceNow specialists, Data & AI engineers, and integration architects. You guide strategy and identify opportunities; they handle technical execution. AI/ML Specialist:You need business judgment about where AI adds value, insights and ensure governance compliance. Our technical team builds the actual capabilities.
Overview Kerv is a high-growth technology services and software business operating at the intersection of digital transformation, cloud, data, AI and customer experience. Backed by Bridgepoint, one of Europe's leading private equity investors, Kerv has entered an exciting new phase of accelerated growth following recent investment. Bridgepoint's backing provides both capital and strategic support to scale the platform, drive operational excellence and execute on an ambitious growth agenda, including organic expansion, transformation initiatives and potential M&A. This is a broad, hands-on leadership role responsible for defining and executing service strategy, operational delivery, and continuous improvement across Kerv Connect. The role acts as a bridge between strategic business objectives and day-to-day service delivery, while driving transformation initiatives that enhance operational maturity and capability. This position interfaces closely with the Kerv Group central functions (Transformation, GovOps, GroupService, HR, IT) and leads cross-functional collaboration with the CTO and Sales leadership on business development and service innovation. Key Responsibilities Define service offerings in collaboration with CTO and Sales leadership, ensuring alignment with market demand and delivery capabilities. Drive ISO20000 certification journey, establishing ITIL-based governance frameworks and service management processes to enhance operational maturity. Establish and monitor service SLAs, ensuring consistent delivery quality and customer satisfaction. Participate in monthly business reviews to report on practice achievements Attend monthly risk meetings to assess service health, identify issues, and drive continuous improvement. Support the GovOps function through weekly governance meetings to maintain compliance and risk management standards. Develop and present business cases for strategic decisions, seeking senior team approval on major initiatives. Actively define scope and requirements for ServiceNow platform optimisation with the central development team, ensuring alignment with business unit needs. Oversee implementation of roadmap prioritising: contract management (in progress), contract P&L, project management, CMDB, and ticket management modules. Sign-off on final delivery of ServiceNow enhancements to ensure quality and compliance with business requirements. Work with Transformation and Group Service teams to align platform capabilities with evolving operational needs. Work with CTO to define and implement strategic platform initiatives, incl. Logicmonitor Operational Delivery & Team Management Manage and develop a team covering service leadership, project management, consulting and engineering functions (currently 9 people). Conduct weekly 1-2-1s with direct reports to ensure alignment, identify issues, and provide coaching. Oversee client project delivery through Project Management team. Handle high-level customer escalations and resolution coordination. Support Sales team in scoping managed services by advising on delivery capabilities and scalability limits. Maintain weekly coordination with Sales leadership on pipeline and delivery readiness. Manage critical hardware and services supplier relationships (HWBF), ensuring SLA compliance at 90% and above. Lead supplier transitions and negotiations to improve service quality and cost-effectiveness (recently completed transition to new HWBF partner). Establish clear performance metrics and remediation plans with suppliers. Strategic Initiatives & Planning Collaborate with CTO on service strategy initiatives, including automation for tooling platforms and capability expansion. Support budget planning and P&L accountability working with Managing Director on resource allocation and investment decisions. Advise on technical service design and capacity constraints to inform business strategy. Strategic input defining and maintaining our practice culture, ensuring alignment with Kerv Group values and fostering a high-performance environment. People Leadership & Recruitment Responsible for all technical staff recruitment across the Practice, ensuring talent acquisition aligns with operational and cultural objectives. Drive talent development, succession planning, and skills enhancement initiatives. Foster a collaborative and inclusive culture that supports innovation and continuous improvement Background, Skills & Experience Required Previous Network MSP or ISP experience is essential Proven experience in service operations and ITIL/IT service management best practices. Track record of leading transformation and systems implementation projects. Hands-on approach with a willingness to roll up sleeves and drive change forward, e xperience managing complex teams and driving continuous improvement. Strong stakeholder management across technical, sales, and transformation functions. Vendor and supplier management experience. Budget and P&L accountability. Ability to balance strategic initiatives with day-to-day operational delivery. Understanding of managed services delivery models and scaling challenges. Commercially minded, resilient and comfortable operating in a fast-paced, evolving environment Location & Application Details Location: United Kingdom Job Type: Full Time Application Closing Date: 30th April 2026 Apply today First Name Last Name Email Phone Resume LinkedIn Profile Website About Kerv and Related Acquisitions Worth Digital is now part of Kerv. In a continued effort to ensure we offer our customers the very best in knowledge and skills, Kerv has acquired Worth Digital. Netwrx is now part of Kerv. In a continued effort to ensure we offer our customers the very best in knowledge and skills, Kerv has acquired Netwrx. is now part of Kerv In a continued effort to ensure we offer our customers the very best in knowledge and skills, Kerv has acquired Inciper.
Feb 04, 2026
Full time
Overview Kerv is a high-growth technology services and software business operating at the intersection of digital transformation, cloud, data, AI and customer experience. Backed by Bridgepoint, one of Europe's leading private equity investors, Kerv has entered an exciting new phase of accelerated growth following recent investment. Bridgepoint's backing provides both capital and strategic support to scale the platform, drive operational excellence and execute on an ambitious growth agenda, including organic expansion, transformation initiatives and potential M&A. This is a broad, hands-on leadership role responsible for defining and executing service strategy, operational delivery, and continuous improvement across Kerv Connect. The role acts as a bridge between strategic business objectives and day-to-day service delivery, while driving transformation initiatives that enhance operational maturity and capability. This position interfaces closely with the Kerv Group central functions (Transformation, GovOps, GroupService, HR, IT) and leads cross-functional collaboration with the CTO and Sales leadership on business development and service innovation. Key Responsibilities Define service offerings in collaboration with CTO and Sales leadership, ensuring alignment with market demand and delivery capabilities. Drive ISO20000 certification journey, establishing ITIL-based governance frameworks and service management processes to enhance operational maturity. Establish and monitor service SLAs, ensuring consistent delivery quality and customer satisfaction. Participate in monthly business reviews to report on practice achievements Attend monthly risk meetings to assess service health, identify issues, and drive continuous improvement. Support the GovOps function through weekly governance meetings to maintain compliance and risk management standards. Develop and present business cases for strategic decisions, seeking senior team approval on major initiatives. Actively define scope and requirements for ServiceNow platform optimisation with the central development team, ensuring alignment with business unit needs. Oversee implementation of roadmap prioritising: contract management (in progress), contract P&L, project management, CMDB, and ticket management modules. Sign-off on final delivery of ServiceNow enhancements to ensure quality and compliance with business requirements. Work with Transformation and Group Service teams to align platform capabilities with evolving operational needs. Work with CTO to define and implement strategic platform initiatives, incl. Logicmonitor Operational Delivery & Team Management Manage and develop a team covering service leadership, project management, consulting and engineering functions (currently 9 people). Conduct weekly 1-2-1s with direct reports to ensure alignment, identify issues, and provide coaching. Oversee client project delivery through Project Management team. Handle high-level customer escalations and resolution coordination. Support Sales team in scoping managed services by advising on delivery capabilities and scalability limits. Maintain weekly coordination with Sales leadership on pipeline and delivery readiness. Manage critical hardware and services supplier relationships (HWBF), ensuring SLA compliance at 90% and above. Lead supplier transitions and negotiations to improve service quality and cost-effectiveness (recently completed transition to new HWBF partner). Establish clear performance metrics and remediation plans with suppliers. Strategic Initiatives & Planning Collaborate with CTO on service strategy initiatives, including automation for tooling platforms and capability expansion. Support budget planning and P&L accountability working with Managing Director on resource allocation and investment decisions. Advise on technical service design and capacity constraints to inform business strategy. Strategic input defining and maintaining our practice culture, ensuring alignment with Kerv Group values and fostering a high-performance environment. People Leadership & Recruitment Responsible for all technical staff recruitment across the Practice, ensuring talent acquisition aligns with operational and cultural objectives. Drive talent development, succession planning, and skills enhancement initiatives. Foster a collaborative and inclusive culture that supports innovation and continuous improvement Background, Skills & Experience Required Previous Network MSP or ISP experience is essential Proven experience in service operations and ITIL/IT service management best practices. Track record of leading transformation and systems implementation projects. Hands-on approach with a willingness to roll up sleeves and drive change forward, e xperience managing complex teams and driving continuous improvement. Strong stakeholder management across technical, sales, and transformation functions. Vendor and supplier management experience. Budget and P&L accountability. Ability to balance strategic initiatives with day-to-day operational delivery. Understanding of managed services delivery models and scaling challenges. Commercially minded, resilient and comfortable operating in a fast-paced, evolving environment Location & Application Details Location: United Kingdom Job Type: Full Time Application Closing Date: 30th April 2026 Apply today First Name Last Name Email Phone Resume LinkedIn Profile Website About Kerv and Related Acquisitions Worth Digital is now part of Kerv. In a continued effort to ensure we offer our customers the very best in knowledge and skills, Kerv has acquired Worth Digital. Netwrx is now part of Kerv. In a continued effort to ensure we offer our customers the very best in knowledge and skills, Kerv has acquired Netwrx. is now part of Kerv In a continued effort to ensure we offer our customers the very best in knowledge and skills, Kerv has acquired Inciper.
