Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do You will serve as the senior technical authority for the HR Service Delivery (HRSD) module within the ServiceNow platform. You will be accountable for the architectural integrity, technical roadmap, engineering standards, and operational resilience of HRSD in a security sensitive environment. You will operate with a high degree of autonomy, partnering closely with the HR Product Owner and senior functional stakeholders to shape and influence the roadmap. You will ensure long term platform sustainability, scalability, and compliance by proactively surfacing technical risks, trade offs, and modernization needs. You will lead a blended technical team, line managing internal technical FTE(s) and providing functional leadership to contingent engineers. You will establish and uphold strong engineering standards, drive accountability, and ensure high quality delivery across HRSD initiatives. You will serve as the primary technical escalation point for HRSD, addressing complex technical issues and partnering with Security, Risk, and Compliance stakeholders as needed. You will provide clear recommendations, exercise sound technical judgment, and confidently navigate demanding stakeholder environments. YOU'RE GOOD AT Deep expertise in ServiceNow, with significant experience architecting and delivering solutions within HR Service Delivery Demonstrated experience operating as a senior technical leader in complex or security sensitive environments Proven ability to influence product roadmap decisions in partnership with Product Owners, representing technical trade offs and long term platform considerations Experience leading blended teams of internal and contingent engineers, setting standards and driving accountability Strong understanding of secure development practices, platform governance, and integration patterns within ServiceNow Experience serving as an escalation point and managing technical risk proactively WHAT YOU'LL DO Operating independently with minimal oversight while maintaining strong alignment with enterprise standards Exercising sound technical judgment and making clear, defensible architectural decisions Proactively identifying risks, surfacing constraints early, and recommending practical solutions Navigating high visibility stakeholder environments with composure and confidence Influencing senior functional stakeholders and holding firm in technical trade off discussions Establishing engineering rigor, accountability, and quality across a blended technical team Balancing delivery velocity with platform integrity, security, and long term sustainability What You'll Bring Bachelor's degree 10+ years' experience working as a ServiceNow engineer or architect, with specialized expertise in the HR Service Delivery capability Strong understanding of ServiceNow's broader ecosystem (e.g., ITSM, ITAM, CSM) Proficiency in managing integrations and workflow automation (e.g., WorkDay) Who You'll Work With You'll report directly to the Tech Team Lead within BCG's IT & Business Platforms Portfolio, working very closely with the entire squad including Scrum Lead, Product Owner, and Developers. Additionally, you will work with the squad's customers to ensure solution architecture and design enable BCG to achieve its target outcomes. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E-Verify Employer. Click here for more information on E-Verify.
Mar 02, 2026
Full time
Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do You will serve as the senior technical authority for the HR Service Delivery (HRSD) module within the ServiceNow platform. You will be accountable for the architectural integrity, technical roadmap, engineering standards, and operational resilience of HRSD in a security sensitive environment. You will operate with a high degree of autonomy, partnering closely with the HR Product Owner and senior functional stakeholders to shape and influence the roadmap. You will ensure long term platform sustainability, scalability, and compliance by proactively surfacing technical risks, trade offs, and modernization needs. You will lead a blended technical team, line managing internal technical FTE(s) and providing functional leadership to contingent engineers. You will establish and uphold strong engineering standards, drive accountability, and ensure high quality delivery across HRSD initiatives. You will serve as the primary technical escalation point for HRSD, addressing complex technical issues and partnering with Security, Risk, and Compliance stakeholders as needed. You will provide clear recommendations, exercise sound technical judgment, and confidently navigate demanding stakeholder environments. YOU'RE GOOD AT Deep expertise in ServiceNow, with significant experience architecting and delivering solutions within HR Service Delivery Demonstrated experience operating as a senior technical leader in complex or security sensitive environments Proven ability to influence product roadmap decisions in partnership with Product Owners, representing technical trade offs and long term platform considerations Experience leading blended teams of internal and contingent engineers, setting standards and driving accountability Strong understanding of secure development practices, platform governance, and integration patterns within ServiceNow Experience serving as an escalation point and managing technical risk proactively WHAT YOU'LL DO Operating independently with minimal oversight while maintaining strong alignment with enterprise standards Exercising sound technical judgment and making clear, defensible architectural decisions Proactively identifying risks, surfacing constraints early, and recommending practical solutions Navigating high visibility stakeholder environments with composure and confidence Influencing senior functional stakeholders and holding firm in technical trade off discussions Establishing engineering rigor, accountability, and quality across a blended technical team Balancing delivery velocity with platform integrity, security, and long term sustainability What You'll Bring Bachelor's degree 10+ years' experience working as a ServiceNow engineer or architect, with specialized expertise in the HR Service Delivery capability Strong understanding of ServiceNow's broader ecosystem (e.g., ITSM, ITAM, CSM) Proficiency in managing integrations and workflow automation (e.g., WorkDay) Who You'll Work With You'll report directly to the Tech Team Lead within BCG's IT & Business Platforms Portfolio, working very closely with the entire squad including Scrum Lead, Product Owner, and Developers. Additionally, you will work with the squad's customers to ensure solution architecture and design enable BCG to achieve its target outcomes. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E-Verify Employer. Click here for more information on E-Verify.
Overview Location: Milton Keynes & remote (hybrid working) IR35 Status: Inside Start: ASAP A Senior ServiceNow Developer is required for our Government client to support various tiered systems within the ServiceNow application development space. As the Senior ServiceNow Developer you will support a wider team of skilled technicians supporting various Government platforms and services. You will also support BAU together with project work as required. Responsibilities Design, develop, configure, and implement solutions on the ServiceNow platform to support business processes and improve service delivery. Customize and optimize ServiceNow applications, build new features, and integrate the platform with internal and external systems. Work closely with business stakeholders, architects, and process owners to understand requirements and translate them into scalable, high-quality technical solutions. Design, develop, and configure ServiceNow applications, workflows, forms, UI policies, client scripts, and business rules. Customize existing modules such as ITSM, ITOM, ITBM, HRSD, CSM, or others as required. Build custom applications using ServiceNow Studio, Flow Designer, and App Engine. Implement automation using flows, scripting, orchestration, and integration tools. Ensure scripting follows best practices for maintainability, efficiency, and security. Design and develop integrations using REST, SOAP, MID Server, Integration Hub, and APIs. Collaborate with other technical teams to support data synchronization and cross-platform processes. Troubleshoot integration issues and ensure reliable communication between systems. Conduct unit testing, UAT support, and production deployment activities. Maintain documentation including technical specs, configuration details, and release notes. Provide ongoing support, troubleshooting, and platform maintenance. Essential Skills & Experience Strong ServiceNow scripting skills, excellent problem-solving abilities, and a collaborative mindset. Comfortable working across multiple ServiceNow modules, leveraging APIs, and delivering automation that enhances efficiency and user experience. Hands-on experience developing on the ServiceNow platform (2+ years preferred). Experience with workflow development, UI customization, Flow Designer, and App Engine. Understanding of ServiceNow data models, ACLs, roles, and platform security. Experience with REST/SOAP integrations and common authentication frameworks (OAuth, Basic Auth). Ability to translate business needs into scalable technical solutions. Desirable ServiceNow certifications (CSA, CAD, CIS in ITSM/ITOM/others). Knowledge of ITIL processes and service management best practices. Experience with Agile/Scrum delivery. Familiarity with DevOps pipelines and source control (Git, GitLab, Azure DevOps). How to apply To apply for this role please email your CV to:
Feb 28, 2026
Full time
Overview Location: Milton Keynes & remote (hybrid working) IR35 Status: Inside Start: ASAP A Senior ServiceNow Developer is required for our Government client to support various tiered systems within the ServiceNow application development space. As the Senior ServiceNow Developer you will support a wider team of skilled technicians supporting various Government platforms and services. You will also support BAU together with project work as required. Responsibilities Design, develop, configure, and implement solutions on the ServiceNow platform to support business processes and improve service delivery. Customize and optimize ServiceNow applications, build new features, and integrate the platform with internal and external systems. Work closely with business stakeholders, architects, and process owners to understand requirements and translate them into scalable, high-quality technical solutions. Design, develop, and configure ServiceNow applications, workflows, forms, UI policies, client scripts, and business rules. Customize existing modules such as ITSM, ITOM, ITBM, HRSD, CSM, or others as required. Build custom applications using ServiceNow Studio, Flow Designer, and App Engine. Implement automation using flows, scripting, orchestration, and integration tools. Ensure scripting follows best practices for maintainability, efficiency, and security. Design and develop integrations using REST, SOAP, MID Server, Integration Hub, and APIs. Collaborate with other technical teams to support data synchronization and cross-platform processes. Troubleshoot integration issues and ensure reliable communication between systems. Conduct unit testing, UAT support, and production deployment activities. Maintain documentation including technical specs, configuration details, and release notes. Provide ongoing support, troubleshooting, and platform maintenance. Essential Skills & Experience Strong ServiceNow scripting skills, excellent problem-solving abilities, and a collaborative mindset. Comfortable working across multiple ServiceNow modules, leveraging APIs, and delivering automation that enhances efficiency and user experience. Hands-on experience developing on the ServiceNow platform (2+ years preferred). Experience with workflow development, UI customization, Flow Designer, and App Engine. Understanding of ServiceNow data models, ACLs, roles, and platform security. Experience with REST/SOAP integrations and common authentication frameworks (OAuth, Basic Auth). Ability to translate business needs into scalable technical solutions. Desirable ServiceNow certifications (CSA, CAD, CIS in ITSM/ITOM/others). Knowledge of ITIL processes and service management best practices. Experience with Agile/Scrum delivery. Familiarity with DevOps pipelines and source control (Git, GitLab, Azure DevOps). How to apply To apply for this role please email your CV to:
Job Description We're looking for an exceedingly talented Senior Support Analyst to work as part of the Risk Intelligence Engineering Support team. As a Senior Support Analyst in the team, you'll be responsible for the technical direction of our Risk Products, ensuring that we are using appropriate technologies and helping drive initiatives to bring customer value and efficiency in operation. You'll work closely with architects to ensure that technical choices are aligned with the overall architecture of our products.This role includes participation in an on-call rotation to support critical production systems outside of regular business hours. Candidates should be prepared to respond to incidents, troubleshoot issues, and coordinate with relevant teams to ensure service continuity and minimal downtime.Mentoring members of the team also forms a crucial part of the role, working alongside the team management to ensure that the team has the capabilities it needs to deliver. Main Responsibilities / Accountabilities: Review, analyse, and modify software systems as needed acting as Senior Support Analyst. Determining project requirements and developing work schedules for the team. Analysing existing operations and scheduling training sessions and meetings to discuss improvements. Produce scripts/scripting to integrate with team's automated process and tooling for build/deploy is an added advantage Lead groups of engineers and management to coordinate and deliver larger developments. Collaborate with users and other IT teams to maintain, develop and deploy the best solutions Establish technology standards with the team and other development managers Create, review, and maintain all required technical documentation to ensure supportability and reuse Review work of peers and more junior developers. Collaborate with other stakeholders like, SRE, Dev teams and provide timely support to fix the issues. Assist with improvements to prevent problems, including problem resolution workflow. Actively participate in team and status meetings, providing timely status updates for areas of individual responsibilities within projects to supervisor Key Relationships: Developers/Managers/Product Business Analysts Agile team members Essential Skills/Experience Required: 6-8 Years of experience, leading technical support teams. Excellent technical, diagnostic, and troubleshooting skills. Proven experience with Java based Application Support environment Experience in Java/J2EE development / support projects Working experience with Release process and CI/CD pipelines Understanding of software development lifecycle & related infrastructure: issue tracking, version control, continuous integration is an added advantage. Knowledge of the Java language and underlying JVM is desirable. Knowledge of AWS Cloud Technologies is an added advantage. Self-starter - does what it takes to get the job done. Excellent communication skills, verbal and written. Skill for writing clean, readable code and reusable Java libraries is desirable. Proficient in using source code management tools such as Git. Experienced in a formal agile software development lifecycle. Experience in using Jira, Confluence, ServiceNow, AWS Cloud, GitLab Pipeline, EKS. Nice to have : Exposure to Python and experience working in polyglot environments. This helps in cross-functional collaboration and system-level design across diverse tech stacks Education/ Certifications: A good relevant degree is desirable, but experience and the right approach to work are just as meaningful. Benefits We are looking for intellectually curious people, passionate about the bigger picture of how technology industry is evolving, ready to ask difficult questions and deal with complicated scenarios! If you are creative and a problem solver, this is the place to be as will be supporting you to fast-forward your career!We enhance each employee's potential through personal development through a wide range of learning tools both formal and informal.LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.Proud to share LSEG in the India is Great Place to Work certified (Jun '25 - Jun '26).Learn more about life and purpose of our company directly from India colleagues' video: Career Stage: Senior Associate London Stock Exchange Group (LSEG) Information: Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation
Feb 27, 2026
Full time
Job Description We're looking for an exceedingly talented Senior Support Analyst to work as part of the Risk Intelligence Engineering Support team. As a Senior Support Analyst in the team, you'll be responsible for the technical direction of our Risk Products, ensuring that we are using appropriate technologies and helping drive initiatives to bring customer value and efficiency in operation. You'll work closely with architects to ensure that technical choices are aligned with the overall architecture of our products.This role includes participation in an on-call rotation to support critical production systems outside of regular business hours. Candidates should be prepared to respond to incidents, troubleshoot issues, and coordinate with relevant teams to ensure service continuity and minimal downtime.Mentoring members of the team also forms a crucial part of the role, working alongside the team management to ensure that the team has the capabilities it needs to deliver. Main Responsibilities / Accountabilities: Review, analyse, and modify software systems as needed acting as Senior Support Analyst. Determining project requirements and developing work schedules for the team. Analysing existing operations and scheduling training sessions and meetings to discuss improvements. Produce scripts/scripting to integrate with team's automated process and tooling for build/deploy is an added advantage Lead groups of engineers and management to coordinate and deliver larger developments. Collaborate with users and other IT teams to maintain, develop and deploy the best solutions Establish technology standards with the team and other development managers Create, review, and maintain all required technical documentation to ensure supportability and reuse Review work of peers and more junior developers. Collaborate with other stakeholders like, SRE, Dev teams and provide timely support to fix the issues. Assist with improvements to prevent problems, including problem resolution workflow. Actively participate in team and status meetings, providing timely status updates for areas of individual responsibilities within projects to supervisor Key Relationships: Developers/Managers/Product Business Analysts Agile team members Essential Skills/Experience Required: 6-8 Years of experience, leading technical support teams. Excellent technical, diagnostic, and troubleshooting skills. Proven experience with Java based Application Support environment Experience in Java/J2EE development / support projects Working experience with Release process and CI/CD pipelines Understanding of software development lifecycle & related infrastructure: issue tracking, version control, continuous integration is an added advantage. Knowledge of the Java language and underlying JVM is desirable. Knowledge of AWS Cloud Technologies is an added advantage. Self-starter - does what it takes to get the job done. Excellent communication skills, verbal and written. Skill for writing clean, readable code and reusable Java libraries is desirable. Proficient in using source code management tools such as Git. Experienced in a formal agile software development lifecycle. Experience in using Jira, Confluence, ServiceNow, AWS Cloud, GitLab Pipeline, EKS. Nice to have : Exposure to Python and experience working in polyglot environments. This helps in cross-functional collaboration and system-level design across diverse tech stacks Education/ Certifications: A good relevant degree is desirable, but experience and the right approach to work are just as meaningful. Benefits We are looking for intellectually curious people, passionate about the bigger picture of how technology industry is evolving, ready to ask difficult questions and deal with complicated scenarios! If you are creative and a problem solver, this is the place to be as will be supporting you to fast-forward your career!We enhance each employee's potential through personal development through a wide range of learning tools both formal and informal.LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.Proud to share LSEG in the India is Great Place to Work certified (Jun '25 - Jun '26).Learn more about life and purpose of our company directly from India colleagues' video: Career Stage: Senior Associate London Stock Exchange Group (LSEG) Information: Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation
With us, you'll learn fast, work smart, and make a difference. You'll build a career that matters. Job Description - Senior Principal Consultant - ServiceNow (ITO098816) Senior Principal Consultant - ServiceNow - ITO098816 Ready to build the future with AI? At Genpact, we don't just keep up with technology-we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Inviting applications for the role of Senior Principal Consultant - ServiceNow. In this role you will be responsible for part of the full project lifecycle with a primary focus on business value and benefit realization. Responsibilities Elicit and clearly document business and system requirements and create requirement artefacts. Develop User stories, functional specifications, system design specification for client engagements by understanding the customer requirements. Understand and negotiate needs and expectations of stakeholders. Requirement Walkthrough to the team after the client approvals and ensuring all the clarity is attained throughout the project. Coordinating and communicating with the client and the internal project team developers, PM, QAs etc on the business requirements. Manage customer relationships and expectations by developing a communication process to keep others up to date on project results. Create and maintain issue logs, meeting minutes, project summaries, meeting schedules. Support customers during UAT. Perform functional testing to ensure requirements are being met. Qualifications we seek in you! Minimum Qualifications B.E / MCA / Relevant degree Prior working experience with ServiceNow. Good knowledge of available IT systems/tools. Preferred qualifications Good management, analytic, problem solving & interpersonal skills Self-motivated, Positive outlook & result oriented Effective communication skills Good knowledge of available IT systems/tools Why join Genpact? Lead AI-first transformation - Build and scale AI solutions that redefine industries Make an impact - Drive change for global enterprises and solve business challenges that matter Accelerate your career-Gain hands on experience, world class training, mentorship, and AI certifications to advance your skills Grow with the best - Learn from top engineers, data scientists, and AI experts in a dynamic, fast moving workplace Committed to ethical AI - Work in an environment where governance, transparency, and security are at the core of everything we build Thrive in a values driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let's build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
Feb 27, 2026
Full time
With us, you'll learn fast, work smart, and make a difference. You'll build a career that matters. Job Description - Senior Principal Consultant - ServiceNow (ITO098816) Senior Principal Consultant - ServiceNow - ITO098816 Ready to build the future with AI? At Genpact, we don't just keep up with technology-we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Inviting applications for the role of Senior Principal Consultant - ServiceNow. In this role you will be responsible for part of the full project lifecycle with a primary focus on business value and benefit realization. Responsibilities Elicit and clearly document business and system requirements and create requirement artefacts. Develop User stories, functional specifications, system design specification for client engagements by understanding the customer requirements. Understand and negotiate needs and expectations of stakeholders. Requirement Walkthrough to the team after the client approvals and ensuring all the clarity is attained throughout the project. Coordinating and communicating with the client and the internal project team developers, PM, QAs etc on the business requirements. Manage customer relationships and expectations by developing a communication process to keep others up to date on project results. Create and maintain issue logs, meeting minutes, project summaries, meeting schedules. Support customers during UAT. Perform functional testing to ensure requirements are being met. Qualifications we seek in you! Minimum Qualifications B.E / MCA / Relevant degree Prior working experience with ServiceNow. Good knowledge of available IT systems/tools. Preferred qualifications Good management, analytic, problem solving & interpersonal skills Self-motivated, Positive outlook & result oriented Effective communication skills Good knowledge of available IT systems/tools Why join Genpact? Lead AI-first transformation - Build and scale AI solutions that redefine industries Make an impact - Drive change for global enterprises and solve business challenges that matter Accelerate your career-Gain hands on experience, world class training, mentorship, and AI certifications to advance your skills Grow with the best - Learn from top engineers, data scientists, and AI experts in a dynamic, fast moving workplace Committed to ethical AI - Work in an environment where governance, transparency, and security are at the core of everything we build Thrive in a values driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let's build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
ServiceNow Delivery Manager 400 to 580 a day inside IR35 6 Months Contract - London Based 2 days in the office A top tier consulting firm is looking for an experienced ServiceNow Delivery Manager to join a high profiled client on a contract basis. As a Delivery Lead, you will sit at the heart of the project, bridging the gap between technical excellence and client satisfaction. You will oversee a diverse group of Functional BAs, Architects, and Developers, fostering a culture of accountability and continuous improvement. Your key focuses will include: Overseeing daily operations, managing workstreams, and ensuring every deliverable meets our rigorous quality benchmarks. Proactively identifying potential bottlenecks or project risks, and presenting clear, actionable solutions to senior leadership. Acting as the primary liaison for internal and client stakeholders, managing expectations with transparency and professional insight. The successful candidate should have the following skills Deep experience in leading successful ServiceNow implementations and managing complex product backlogs. Previous experience within the Financial Services industry is highly desirable and will help you hit the ground running. 400 to 580 a day inside IR35 6 Months Contract London Based 2 days in the office If you are an experienced Service Now Delivery Manager looking for your next challenging role where you can truly make an impact then this is the perfect opportunity for you. If interested please apply directly to the AD or send CVs to (url removed) Randstad Technologies is acting as an Employment Business in relation to this vacancy.
Feb 24, 2026
Contractor
ServiceNow Delivery Manager 400 to 580 a day inside IR35 6 Months Contract - London Based 2 days in the office A top tier consulting firm is looking for an experienced ServiceNow Delivery Manager to join a high profiled client on a contract basis. As a Delivery Lead, you will sit at the heart of the project, bridging the gap between technical excellence and client satisfaction. You will oversee a diverse group of Functional BAs, Architects, and Developers, fostering a culture of accountability and continuous improvement. Your key focuses will include: Overseeing daily operations, managing workstreams, and ensuring every deliverable meets our rigorous quality benchmarks. Proactively identifying potential bottlenecks or project risks, and presenting clear, actionable solutions to senior leadership. Acting as the primary liaison for internal and client stakeholders, managing expectations with transparency and professional insight. The successful candidate should have the following skills Deep experience in leading successful ServiceNow implementations and managing complex product backlogs. Previous experience within the Financial Services industry is highly desirable and will help you hit the ground running. 400 to 580 a day inside IR35 6 Months Contract London Based 2 days in the office If you are an experienced Service Now Delivery Manager looking for your next challenging role where you can truly make an impact then this is the perfect opportunity for you. If interested please apply directly to the AD or send CVs to (url removed) Randstad Technologies is acting as an Employment Business in relation to this vacancy.
