Role /Team overview : Sky Business is expanding its Mid-Market and Enterprise capability, helping organisations transform how they connect, collaborate and operate through market-leading connectivity, voice, mobile, security and managed technology solutions. We are looking for a Manager of Pre-Sales Solution Consultants to lead a team of technical pre-sales specialists, ensuring alignment with sales priorities and delivering high-quality customer solutions that drive commercial success. This is a hands-on leadership role requiring strong technical credibility, commercial acumen and people leadership. Alongside coaching and developing the team, you will engage senior customer stakeholders on complex, high-value opportunities, providing technical leadership and executive-level support. What you'll do: Lead, coach and develop a high-performing team of Pre-Sales Solution Consultants, setting clear priorities and managing capacity to ensure alignment with business strategy, sales objectives and high-value customer opportunities. Drive technical sales excellence by overseeing technical discovery, solution design, documentation and customer-facing support across connectivity, WiFi, voice, mobile, security and managed services, ensuring solutions are commercially viable and aligned to customer and delivery requirements. Act as a senior technical leader on complex, strategic and high-value opportunities, engaging with senior customer stakeholders, supporting Sales teams, providing escalation support, and ensuring the quality of bids, RFIs, RFPs, solution designs and technical responses. Establish and govern the Pre-Sales operating model, embedding consistent processes for opportunity qualification, technical discovery, solution validation, customer engagement, documentation, handover and pipeline reviews, while maintaining clear visibility of activity, risks, priorities and outcomes. Partner across Sky Business with Sales, Product, Commercial, Engineering, Tech Ops, PMO, Delivery and partner teams to ensure customer solutions are delivered seamlessly, while providing market insight, technical enablement and strategic support to customer-facing teams. Build future capability by developing team skills through coaching, mentoring and structured development, fostering continuous improvement, driving enhancements to tools and ways of working, and shaping the future role of Pre-Sales as Sky Business expands its Mid-Market and Enterprise ambitions. What you'll bring: You will be a collaborative, commercially minded and technically credible leader with a passion for helping customers solve business challenges through technology. Comfortable operating across Sales, technical teams, partners and senior customer stakeholders, you'll be equally effective shaping strategy and providing hands-on support on complex, high-value opportunities. Leadership & Pre-Sales Expertise: Proven experience leading or coaching technical pre-sales, solution consulting, solution architecture or sales engineering teams, driving performance, development and prioritisation in a customer-focused environment. Technical & Industry Knowledge: Strong understanding of B2B telecoms and managed services, including connectivity, SD-WAN/SASE, networking, WiFi, voice, mobile, security, cloud connectivity and modern hybrid IT architectures. Customer & Sales Engagement: Demonstrated ability to lead senior customer conversations, support complex sales cycles, shape winning solutions, and drive technical engagement across bids, RFIs, RFPs and strategic opportunities. Commercial & Solution Design Capability: Able to translate customer requirements into practical, technically robust and commercially viable solutions, balancing customer outcomes, delivery considerations, risk and revenue opportunities. Stakeholder & Communication Skills: Excellent communication, presentation and stakeholder management skills, with experience working across customers, Sales, Product, Commercial, Engineering, Operations, Delivery teams and external partners. Operational Excellence & Continuous Improvement: Experienced in using Salesforce and other CRM/reporting tools to manage pipeline visibility and performance, with a track record of improving processes, governance, documentation and ways of working within a technical sales environment. Benefits and perks There's one thing people can't stop talking about when it comes to l ife a t S ky: the perks . Here's a taster: Free Sky TV or NOW package, including Sky Sports and Sky Cinema Pension package with up to 9% employer contribution Private healthcare with mental health support Aviva Digital GP and dental insurance Discounts on Sky products, including Sky M obile, Sky B roadband, Sky Glass and Sky Protect Sharesave and Tech schemes A range of Sky VIP rewards and experiences How you'll work: We've adopted a hybrid working approach to give more flexibility on where and how we work. This is a field-based role requiring you to travel across the UK. Who we are : We're Sky, a leading media and entertainment company who connect millions with entertainment, sports, news and arts through innovative products and services. Working with us means you'll be bringing the joy of a better experience to more people, every day. All so we can do better and deliver better for our customers, colleagues and society . We ' re an equal opportunity employer and value diversity at our company. We're a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate . Please flag any adjustments you need as early as you can. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer. To be eligible for this role you are required to have the appropriate right to work in the UK. Please be aware Sky does not offer sponsorship for this position. To find out more about working with us, search on social media.
Aug 26, 2026
Full time
Role /Team overview : Sky Business is expanding its Mid-Market and Enterprise capability, helping organisations transform how they connect, collaborate and operate through market-leading connectivity, voice, mobile, security and managed technology solutions. We are looking for a Manager of Pre-Sales Solution Consultants to lead a team of technical pre-sales specialists, ensuring alignment with sales priorities and delivering high-quality customer solutions that drive commercial success. This is a hands-on leadership role requiring strong technical credibility, commercial acumen and people leadership. Alongside coaching and developing the team, you will engage senior customer stakeholders on complex, high-value opportunities, providing technical leadership and executive-level support. What you'll do: Lead, coach and develop a high-performing team of Pre-Sales Solution Consultants, setting clear priorities and managing capacity to ensure alignment with business strategy, sales objectives and high-value customer opportunities. Drive technical sales excellence by overseeing technical discovery, solution design, documentation and customer-facing support across connectivity, WiFi, voice, mobile, security and managed services, ensuring solutions are commercially viable and aligned to customer and delivery requirements. Act as a senior technical leader on complex, strategic and high-value opportunities, engaging with senior customer stakeholders, supporting Sales teams, providing escalation support, and ensuring the quality of bids, RFIs, RFPs, solution designs and technical responses. Establish and govern the Pre-Sales operating model, embedding consistent processes for opportunity qualification, technical discovery, solution validation, customer engagement, documentation, handover and pipeline reviews, while maintaining clear visibility of activity, risks, priorities and outcomes. Partner across Sky Business with Sales, Product, Commercial, Engineering, Tech Ops, PMO, Delivery and partner teams to ensure customer solutions are delivered seamlessly, while providing market insight, technical enablement and strategic support to customer-facing teams. Build future capability by developing team skills through coaching, mentoring and structured development, fostering continuous improvement, driving enhancements to tools and ways of working, and shaping the future role of Pre-Sales as Sky Business expands its Mid-Market and Enterprise ambitions. What you'll bring: You will be a collaborative, commercially minded and technically credible leader with a passion for helping customers solve business challenges through technology. Comfortable operating across Sales, technical teams, partners and senior customer stakeholders, you'll be equally effective shaping strategy and providing hands-on support on complex, high-value opportunities. Leadership & Pre-Sales Expertise: Proven experience leading or coaching technical pre-sales, solution consulting, solution architecture or sales engineering teams, driving performance, development and prioritisation in a customer-focused environment. Technical & Industry Knowledge: Strong understanding of B2B telecoms and managed services, including connectivity, SD-WAN/SASE, networking, WiFi, voice, mobile, security, cloud connectivity and modern hybrid IT architectures. Customer & Sales Engagement: Demonstrated ability to lead senior customer conversations, support complex sales cycles, shape winning solutions, and drive technical engagement across bids, RFIs, RFPs and strategic opportunities. Commercial & Solution Design Capability: Able to translate customer requirements into practical, technically robust and commercially viable solutions, balancing customer outcomes, delivery considerations, risk and revenue opportunities. Stakeholder & Communication Skills: Excellent communication, presentation and stakeholder management skills, with experience working across customers, Sales, Product, Commercial, Engineering, Operations, Delivery teams and external partners. Operational Excellence & Continuous Improvement: Experienced in using Salesforce and other CRM/reporting tools to manage pipeline visibility and performance, with a track record of improving processes, governance, documentation and ways of working within a technical sales environment. Benefits and perks There's one thing people can't stop talking about when it comes to l ife a t S ky: the perks . Here's a taster: Free Sky TV or NOW package, including Sky Sports and Sky Cinema Pension package with up to 9% employer contribution Private healthcare with mental health support Aviva Digital GP and dental insurance Discounts on Sky products, including Sky M obile, Sky B roadband, Sky Glass and Sky Protect Sharesave and Tech schemes A range of Sky VIP rewards and experiences How you'll work: We've adopted a hybrid working approach to give more flexibility on where and how we work. This is a field-based role requiring you to travel across the UK. Who we are : We're Sky, a leading media and entertainment company who connect millions with entertainment, sports, news and arts through innovative products and services. Working with us means you'll be bringing the joy of a better experience to more people, every day. All so we can do better and deliver better for our customers, colleagues and society . We ' re an equal opportunity employer and value diversity at our company. We're a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate . Please flag any adjustments you need as early as you can. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer. To be eligible for this role you are required to have the appropriate right to work in the UK. Please be aware Sky does not offer sponsorship for this position. To find out more about working with us, search on social media.
What You'll Do Versori, Avalara's AI-agentic integration platform, is building its Customer Success function from the ground up - and this is your opportunity to be part of it from day one. As a founding member of the Versori Customer Success team, you won't just be stepping into an established playbook; you'll be helping to write it. This is a rare chance to shape how we engage, retain, and grow customers at a pivotal moment in Versori's journey, with the autonomy to build and establish the processes, frameworks, and team culture that will scale with the business. As a Customer Success Manager, you will own a portfolio of Versori customers - from SaaS platforms building native integration catalogues to mid-market and enterprise businesses solving complex integration challenges - ensuring they realize measurable value from the Versori platform while driving retention and identifying opportunities for expansion. This is a hands on, outcomes driven role where success is defined by your ability to proactively engage customers at scale, manage integration risk effectively, and deliver consistent value across your business. You will work closely with Account Managers and cross functional teams to protect and grow revenue, while building strong customer relationships that drive long term loyalty and platform adoption. As the team grows, you will have the opportunity to influence hiring, onboarding, and the operating model that defines Versori's customer success practice. What Your Responsibilities Will Be Build and maintain strong, proactive engagement across your portfolio, ensuring consistent touchpoints and meaningful interactions that drive retention, workflow adoption, and growth Support high levels of customer retention by identifying integration risks early, managing at risk accounts with clear action plans, and executing "get well" strategies to prevent churn Ensure new customers are successfully onboarded through timely welcome engagements, guiding them from contract signature to their first live workflow, setting a strong foundation for long term platform adoption, working closely with our Implementation Team for project milestones Support and contribute to Quarterly Business Reviews (QBRs) for top accounts, focusing on value realization - including workflows deployed, execution volumes, tenants onboarded - and long term partnership growth Act as a point of escalation for customer issues, responding promptly and coordinating with Versori's delivery, engineering, and leadership teams Maintain accurate and up to date customer records in Salesforce, including health scores, integration risks, and action plans, ensuring strong operational discipline across your accounts Act as the voice of the customer internally, partnering with Versori's Product, Marketing, and Delivery teams to surface integration feedback and shape the product roadmap Build strong stakeholder relationships within customer accounts - particularly with Heads of Engineering, IT leaders, and technical champions - to drive long term advocacy and platform stickiness What You'll Need to be Successful Indepth experience as a Customer Success Manager at Mid Market or Strategic level, ideally within a technical SaaS or integration platform Ability to analyse complex and sometimes conflicting information to identify practical solutions in a fast moving, technical environment Strong communication skills across multiple formats (verbal, written, video, in person), with the ability to translate technical integration concepts into clear business value for both engineering and executive audiences Ability to tailor messaging to different stakeholders - from Heads of Engineering and IT Directors to C suite sponsors Experience managing a high volume book of business with discipline and rigor Proven ability to prioritize and deliver results in a fast paced environment Passion for customer success, particularly within technical SaaS, integration, or developer tooling Familiarity with enterprise systems (ERP, CRM, eCommerce, POS, OMS, etc.) and how integration complexity impacts go live timelines and customer outcomes Experience using Salesforce Familiarity with integration concepts (APIs, OAuth, webhooks, middleware, iPaaS) is a strong plus Avalara is an AI first Company AI is embedded in our workflows, decision making, and products. Success here requires embracing AI as an essential capability. You'll bring experience using AI and AI related technologies, ready to thrive here. You'll apply AI every day to business challenges - improving efficiency, contributing solutions, and driving results for your team, our company, and our customers. You'll grow with AI by staying curious about new trends and best practices, and by sharing what you learn so others can benefit too. How We'll Take Care of You Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health & Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversity Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee run resource groups, each with senior leadership and exec sponsorship. What You Need To Know About Avalara We're defining the relationship between tax and tech. We've already built an industry leading cloud compliance platform, processing over 54 billion customer API calls and over 6.6 million tax returns a year. Our growth is real - we're a billion dollar business - and we're not slowing down until we've achieved our mission - to be part of every transaction in the world. We're bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we've designed, that empowers our people to win. We've been different from day one. Join us, and your career will be too. We're An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company - we don't want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.
Aug 25, 2026
Full time
What You'll Do Versori, Avalara's AI-agentic integration platform, is building its Customer Success function from the ground up - and this is your opportunity to be part of it from day one. As a founding member of the Versori Customer Success team, you won't just be stepping into an established playbook; you'll be helping to write it. This is a rare chance to shape how we engage, retain, and grow customers at a pivotal moment in Versori's journey, with the autonomy to build and establish the processes, frameworks, and team culture that will scale with the business. As a Customer Success Manager, you will own a portfolio of Versori customers - from SaaS platforms building native integration catalogues to mid-market and enterprise businesses solving complex integration challenges - ensuring they realize measurable value from the Versori platform while driving retention and identifying opportunities for expansion. This is a hands on, outcomes driven role where success is defined by your ability to proactively engage customers at scale, manage integration risk effectively, and deliver consistent value across your business. You will work closely with Account Managers and cross functional teams to protect and grow revenue, while building strong customer relationships that drive long term loyalty and platform adoption. As the team grows, you will have the opportunity to influence hiring, onboarding, and the operating model that defines Versori's customer success practice. What Your Responsibilities Will Be Build and maintain strong, proactive engagement across your portfolio, ensuring consistent touchpoints and meaningful interactions that drive retention, workflow adoption, and growth Support high levels of customer retention by identifying integration risks early, managing at risk accounts with clear action plans, and executing "get well" strategies to prevent churn Ensure new customers are successfully onboarded through timely welcome engagements, guiding them from contract signature to their first live workflow, setting a strong foundation for long term platform adoption, working closely with our Implementation Team for project milestones Support and contribute to Quarterly Business Reviews (QBRs) for top accounts, focusing on value realization - including workflows deployed, execution volumes, tenants onboarded - and long term partnership growth Act as a point of escalation for customer issues, responding promptly and coordinating with Versori's delivery, engineering, and leadership teams Maintain accurate and up to date customer records in Salesforce, including health scores, integration risks, and action plans, ensuring strong operational discipline across your accounts Act as the voice of the customer internally, partnering with Versori's Product, Marketing, and Delivery teams to surface integration feedback and shape the product roadmap Build strong stakeholder relationships within customer accounts - particularly with Heads of Engineering, IT leaders, and technical champions - to drive long term advocacy and platform stickiness What You'll Need to be Successful Indepth experience as a Customer Success Manager at Mid Market or Strategic level, ideally within a technical SaaS or integration platform Ability to analyse complex and sometimes conflicting information to identify practical solutions in a fast moving, technical environment Strong communication skills across multiple formats (verbal, written, video, in person), with the ability to translate technical integration concepts into clear business value for both engineering and executive audiences Ability to tailor messaging to different stakeholders - from Heads of Engineering and IT Directors to C suite sponsors Experience managing a high volume book of business with discipline and rigor Proven ability to prioritize and deliver results in a fast paced environment Passion for customer success, particularly within technical SaaS, integration, or developer tooling Familiarity with enterprise systems (ERP, CRM, eCommerce, POS, OMS, etc.) and how integration complexity impacts go live timelines and customer outcomes Experience using Salesforce Familiarity with integration concepts (APIs, OAuth, webhooks, middleware, iPaaS) is a strong plus Avalara is an AI first Company AI is embedded in our workflows, decision making, and products. Success here requires embracing AI as an essential capability. You'll bring experience using AI and AI related technologies, ready to thrive here. You'll apply AI every day to business challenges - improving efficiency, contributing solutions, and driving results for your team, our company, and our customers. You'll grow with AI by staying curious about new trends and best practices, and by sharing what you learn so others can benefit too. How We'll Take Care of You Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health & Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversity Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee run resource groups, each with senior leadership and exec sponsorship. What You Need To Know About Avalara We're defining the relationship between tax and tech. We've already built an industry leading cloud compliance platform, processing over 54 billion customer API calls and over 6.6 million tax returns a year. Our growth is real - we're a billion dollar business - and we're not slowing down until we've achieved our mission - to be part of every transaction in the world. We're bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we've designed, that empowers our people to win. We've been different from day one. Join us, and your career will be too. We're An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company - we don't want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.
About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide - including Brex, Rippling, Navan, Qantas, SHEIN and many more - with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,000 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us. Attributes We Value We hire successful builders with founder like energy who want real impact, accelerated learning, and true ownership. You bring strong role related expertise and sharp thinking, and you're motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero to one ideas into real products, and you "get stuff done" end to end. You use AI to work smarter and solve problems faster. Here, you'll tackle complex, high visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let's build what's next. About the team Our Talent Acquisition team shapes Airwallex's future by finding and engaging top talent worldwide. We partner closely with hiring managers and leaders to understand business needs, deliver exceptional candidate experiences, and build high performing teams that reflect our dynamic culture and operating principles. What you'll do Airwallex is scaling our engineering teams globally, and we're looking for an exceptional Talent Acquisition Manager to take our engineering hiring to the next level. In this dynamic hybrid role, you'll lead and mentor a high performing team of recruiters while directly driving some of our most critical, high impact engineering hires. You'll partner closely with senior engineering leaders (e.g., VP Eng, CTO) to shape talent strategy, trial bold new approaches, and build the world class teams powering Airwallex's next stage of growth. This role is based in London. Responsibilities: Lead and develop the team: Mentor a high performing group of recruiters, set clear goals, and support their professional growth. Shape hiring strategy: Partner with engineering leadership to forecast needs, define talent priorities, and maintain a consistently high hiring bar through interviewer calibration and alignment. Own critical hires: Drive full cycle recruitment for senior and hard to fill engineering roles, delivering an exceptional candidate and stakeholder experience. Use data to drive decisions: Track key metrics, identify bottlenecks, and continuously optimize recruiting efficiency and outcomes. Enhance recruiting impact: Strengthen employer brand, refine processes and leverage tools to improve speed, quality, and candidate experience. Who you are Experienced leader: 10+ years in recruiting, including 3+ years leading or mentoring recruiters, with a track record of building high performing teams. Engineering hiring expert: Proven success hiring top engineering talent across multiple levels, including senior and leadership roles. Trusted partner & communicator: Skilled at stakeholder management, influencing senior engineering leaders, and communicating clearly across all levels. Data driven operator: Use metrics and insights to guide strategy, measure success, and drive continuous improvement. Hands on and strategic: Balance executing critical hires with leading the team, thriving in a fast paced, scaling environment. Applicant Safety Policy: Fraud and Third Party Recruiters To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from email address. Please apply only through or our official LinkedIn page. Equal opportunity Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don't regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.
Aug 24, 2026
Full time
About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide - including Brex, Rippling, Navan, Qantas, SHEIN and many more - with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,000 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us. Attributes We Value We hire successful builders with founder like energy who want real impact, accelerated learning, and true ownership. You bring strong role related expertise and sharp thinking, and you're motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero to one ideas into real products, and you "get stuff done" end to end. You use AI to work smarter and solve problems faster. Here, you'll tackle complex, high visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let's build what's next. About the team Our Talent Acquisition team shapes Airwallex's future by finding and engaging top talent worldwide. We partner closely with hiring managers and leaders to understand business needs, deliver exceptional candidate experiences, and build high performing teams that reflect our dynamic culture and operating principles. What you'll do Airwallex is scaling our engineering teams globally, and we're looking for an exceptional Talent Acquisition Manager to take our engineering hiring to the next level. In this dynamic hybrid role, you'll lead and mentor a high performing team of recruiters while directly driving some of our most critical, high impact engineering hires. You'll partner closely with senior engineering leaders (e.g., VP Eng, CTO) to shape talent strategy, trial bold new approaches, and build the world class teams powering Airwallex's next stage of growth. This role is based in London. Responsibilities: Lead and develop the team: Mentor a high performing group of recruiters, set clear goals, and support their professional growth. Shape hiring strategy: Partner with engineering leadership to forecast needs, define talent priorities, and maintain a consistently high hiring bar through interviewer calibration and alignment. Own critical hires: Drive full cycle recruitment for senior and hard to fill engineering roles, delivering an exceptional candidate and stakeholder experience. Use data to drive decisions: Track key metrics, identify bottlenecks, and continuously optimize recruiting efficiency and outcomes. Enhance recruiting impact: Strengthen employer brand, refine processes and leverage tools to improve speed, quality, and candidate experience. Who you are Experienced leader: 10+ years in recruiting, including 3+ years leading or mentoring recruiters, with a track record of building high performing teams. Engineering hiring expert: Proven success hiring top engineering talent across multiple levels, including senior and leadership roles. Trusted partner & communicator: Skilled at stakeholder management, influencing senior engineering leaders, and communicating clearly across all levels. Data driven operator: Use metrics and insights to guide strategy, measure success, and drive continuous improvement. Hands on and strategic: Balance executing critical hires with leading the team, thriving in a fast paced, scaling environment. Applicant Safety Policy: Fraud and Third Party Recruiters To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from email address. Please apply only through or our official LinkedIn page. Equal opportunity Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don't regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.
About IRIS IRIS Software Group is one of the UK's largest privately held software companies, trusted by 100,000+ businesses, schools and accountancy firms to keep their operations running. Our software pays 1 in 6 UK employees, supports over 12,000 schools, and is relied on by 91 of the top 100 UK accountancy firms. We're a Great Place to Work certified employer, recognised for our commitment to well-being, inclusion and development - and we're growing fast. At IRIS, we build software that helps organisations work smarter, save time, stay compliant, and achieve more. Our customers rely on our products every day, and our Customer Success and Renewals teams play a key role in helping them get value, stay engaged, and continue their partnership with us. We're now looking for a Performance Lead - Customer Success & Renewals to help our teams continue moving from a more reactive, ticket-based way of working to a more proactive, outcome-led and commercially confident approach. This is a hands-on coaching and enablement role. You won't be line managing the team. Instead, you'll be visible with our Customer Success Managers and Renewals Specialists, helping people understand what good looks like, improve customer conversations, build confidence, and turn the right behaviours into everyday habits. You'll work closely with managers, leaders, and Learning & Development to help make performance improvement practical, clear, and consistent. Why This Role Matters Great Customer Success is about more than answering queries or closing tickets. It is about understanding what the customer is trying to achieve, helping them get value from our products, spotting risk early, building strong relationships, and supporting retention and renewal. That shift takes coaching, consistency, and reinforcement. That's where you come in. You'll help our teams build the confidence, skills, and commercial awareness needed to have better customer conversations and drive better outcomes. You'll help people understand: what good customer ownership looks like how to move from reactive support to proactive value-led conversations how to spot customer risk and act early how to talk confidently about adoption, value, retention and renewal how to use performance feedback in a constructive way how to build stronger habits around activity, follow-up and customer outcomes Simply put, you'll help make the change happen on the office floor. About the Team You'll Join You'll work across our Customer Success and Renewals teams, supporting colleagues who are focused on helping customers stay engaged, get value from IRIS products, and continue their partnership with us. You'll partner closely with: Customer Success Managers Renewals Specialists Frontline Managers Customer Success Leaders Renewals Leaders Learning & Development Senior Customer Success stakeholders This role is about being close to the team, understanding what is happening day to day, and helping managers and colleagues turn performance goals into practical action. What You'll Be Doing No two weeks will look exactly the same. One day you might be sitting with a Customer Success Manager to review how they approached a customer conversation. The next, you might be helping a Renewals Specialist build confidence around a commercial discussion, supporting a new starter with their ramp plan, or working with a manager to reinforce consistent expectations across their team. You might listen to calls, review CRM activity, look at performance trends, share best practice, or coach someone through how to handle a difficult customer situation. Your focus will include: Coaching Customer Success and Renewals colleagues You'll provide practical, supportive coaching to help people improve their performance, confidence and customer conversations. You'll help colleagues understand what good looks like, where they can improve, and what actions they can take straight away. This could include coaching around customer ownership, renewal conversations, adoption, value, risk, follow-up, objection handling, call quality, activity levels or customer engagement. Helping the team move from ticket-led to outcome-led You'll help reinforce the shift from simply responding to customer requests to taking ownership of customer outcomes. That means encouraging people to think beyond the immediate query and ask: What is the customer trying to achieve? Are they getting value from the product? Is there a risk we need to act on? What action should we take next? How do we support retention and renewal? You'll help make this mindset clear, practical and consistent across the team. Supporting managers You won't be there to replace managers, but you will help them land the message. You'll work with frontline managers to reinforce expectations, share themes, support coaching conversations, and help build consistency across teams. You may support managers with performance check-ins, new starter progress, quality reviews, or practical coaching plans for colleagues who need extra help. Supporting new starters You'll help new colleagues ramp up successfully by giving them practical support, guidance and feedback. You'll work with managers and L&D to understand where new starters are progressing well and where they may need more help. You'll also feed back any common themes that could improve onboarding, training or early-stage support. Using data and insight to guide action You don't need to be a data analyst, but you do need to be comfortable using performance information to spot patterns and focus your coaching. This could include CRM activity, call quality, customer feedback, renewal progress, customer health, activity levels, target progress, new starter ramp, or manager feedback. The key is being able to turn insight into simple, practical action. Sharing best practice You'll help create consistency by spotting what is working well and sharing it across teams. That might mean helping build coaching guides, call examples, conversation prompts, playbooks, checklists, or simple best-practice resources that help people do the job better. What We're Looking For We're less interested in job titles and more interested in relevant experience. You may currently be, or have previously been, a: Customer Success Manager Senior Customer Success Manager Renewals Manager Senior Renewals Specialist Account Manager Senior Account Manager Customer Success Team Leader Renewals Team Leader Customer Success Coach Customer Success Enablement Specialist Sales Enablement Specialist Commercial Enablement Specialist Customer Experience Coach Performance Coach This could be a great move if you have previously managed a Customer Success, Renewals or Account Management team and now want to step away from direct line management while still helping people improve. It could also suit a strong Senior CSM, Renewals Specialist or Account Manager who is known for doing the job well and now wants to pass on their experience to others. Essential Experience Experience in Customer Success, Renewals, Account Management, SaaS, subscription services, or another customer-facing commercial environment. A good understanding of what makes customer-facing teams successful. Confidence coaching others and helping people improve through practical feedback. Experience supporting customer conversations linked to value, adoption, retention, renewal, risk or commercial outcomes. The ability to help teams move from reactive customer handling to proactive, outcome-led customer conversations. Comfort using performance information, CRM activity, call reviews, customer feedback or manager insight to spot where support is needed. Strong communication skills and the confidence to give clear, constructive feedback. The ability to build trust quickly with frontline colleagues and managers. A practical, hands-on approach and the confidence to be visible with the team. The ability to reinforce expectations in a positive, consistent and supportive way. A genuine interest in helping people improve and succeed. Desirable Experience It would be useful, but not essential, if you also have: Experience in a software or SaaS business. Experience supporting Customer Success or Renewals teams. Experience using Salesforce or another CRM system. Experience in coaching, enablement, training or performance improvement. Experience supporting new starter onboarding or ramp-up. Experience reviewing calls, customer conversations, activity data or quality measures. Experience helping teams become more commercially confident. You'll Thrive In This Role If You Enjoy being close to the team and making things happen day to day. Like coaching people in real situations, not just in formal training sessions. Can explain things clearly and simply. Know how to challenge people positively while keeping trust. Are confident speaking to both frontline colleagues and managers. . click apply for full job details
Aug 24, 2026
Full time
About IRIS IRIS Software Group is one of the UK's largest privately held software companies, trusted by 100,000+ businesses, schools and accountancy firms to keep their operations running. Our software pays 1 in 6 UK employees, supports over 12,000 schools, and is relied on by 91 of the top 100 UK accountancy firms. We're a Great Place to Work certified employer, recognised for our commitment to well-being, inclusion and development - and we're growing fast. At IRIS, we build software that helps organisations work smarter, save time, stay compliant, and achieve more. Our customers rely on our products every day, and our Customer Success and Renewals teams play a key role in helping them get value, stay engaged, and continue their partnership with us. We're now looking for a Performance Lead - Customer Success & Renewals to help our teams continue moving from a more reactive, ticket-based way of working to a more proactive, outcome-led and commercially confident approach. This is a hands-on coaching and enablement role. You won't be line managing the team. Instead, you'll be visible with our Customer Success Managers and Renewals Specialists, helping people understand what good looks like, improve customer conversations, build confidence, and turn the right behaviours into everyday habits. You'll work closely with managers, leaders, and Learning & Development to help make performance improvement practical, clear, and consistent. Why This Role Matters Great Customer Success is about more than answering queries or closing tickets. It is about understanding what the customer is trying to achieve, helping them get value from our products, spotting risk early, building strong relationships, and supporting retention and renewal. That shift takes coaching, consistency, and reinforcement. That's where you come in. You'll help our teams build the confidence, skills, and commercial awareness needed to have better customer conversations and drive better outcomes. You'll help people understand: what good customer ownership looks like how to move from reactive support to proactive value-led conversations how to spot customer risk and act early how to talk confidently about adoption, value, retention and renewal how to use performance feedback in a constructive way how to build stronger habits around activity, follow-up and customer outcomes Simply put, you'll help make the change happen on the office floor. About the Team You'll Join You'll work across our Customer Success and Renewals teams, supporting colleagues who are focused on helping customers stay engaged, get value from IRIS products, and continue their partnership with us. You'll partner closely with: Customer Success Managers Renewals Specialists Frontline Managers Customer Success Leaders Renewals Leaders Learning & Development Senior Customer Success stakeholders This role is about being close to the team, understanding what is happening day to day, and helping managers and colleagues turn performance goals into practical action. What You'll Be Doing No two weeks will look exactly the same. One day you might be sitting with a Customer Success Manager to review how they approached a customer conversation. The next, you might be helping a Renewals Specialist build confidence around a commercial discussion, supporting a new starter with their ramp plan, or working with a manager to reinforce consistent expectations across their team. You might listen to calls, review CRM activity, look at performance trends, share best practice, or coach someone through how to handle a difficult customer situation. Your focus will include: Coaching Customer Success and Renewals colleagues You'll provide practical, supportive coaching to help people improve their performance, confidence and customer conversations. You'll help colleagues understand what good looks like, where they can improve, and what actions they can take straight away. This could include coaching around customer ownership, renewal conversations, adoption, value, risk, follow-up, objection handling, call quality, activity levels or customer engagement. Helping the team move from ticket-led to outcome-led You'll help reinforce the shift from simply responding to customer requests to taking ownership of customer outcomes. That means encouraging people to think beyond the immediate query and ask: What is the customer trying to achieve? Are they getting value from the product? Is there a risk we need to act on? What action should we take next? How do we support retention and renewal? You'll help make this mindset clear, practical and consistent across the team. Supporting managers You won't be there to replace managers, but you will help them land the message. You'll work with frontline managers to reinforce expectations, share themes, support coaching conversations, and help build consistency across teams. You may support managers with performance check-ins, new starter progress, quality reviews, or practical coaching plans for colleagues who need extra help. Supporting new starters You'll help new colleagues ramp up successfully by giving them practical support, guidance and feedback. You'll work with managers and L&D to understand where new starters are progressing well and where they may need more help. You'll also feed back any common themes that could improve onboarding, training or early-stage support. Using data and insight to guide action You don't need to be a data analyst, but you do need to be comfortable using performance information to spot patterns and focus your coaching. This could include CRM activity, call quality, customer feedback, renewal progress, customer health, activity levels, target progress, new starter ramp, or manager feedback. The key is being able to turn insight into simple, practical action. Sharing best practice You'll help create consistency by spotting what is working well and sharing it across teams. That might mean helping build coaching guides, call examples, conversation prompts, playbooks, checklists, or simple best-practice resources that help people do the job better. What We're Looking For We're less interested in job titles and more interested in relevant experience. You may currently be, or have previously been, a: Customer Success Manager Senior Customer Success Manager Renewals Manager Senior Renewals Specialist Account Manager Senior Account Manager Customer Success Team Leader Renewals Team Leader Customer Success Coach Customer Success Enablement Specialist Sales Enablement Specialist Commercial Enablement Specialist Customer Experience Coach Performance Coach This could be a great move if you have previously managed a Customer Success, Renewals or Account Management team and now want to step away from direct line management while still helping people improve. It could also suit a strong Senior CSM, Renewals Specialist or Account Manager who is known for doing the job well and now wants to pass on their experience to others. Essential Experience Experience in Customer Success, Renewals, Account Management, SaaS, subscription services, or another customer-facing commercial environment. A good understanding of what makes customer-facing teams successful. Confidence coaching others and helping people improve through practical feedback. Experience supporting customer conversations linked to value, adoption, retention, renewal, risk or commercial outcomes. The ability to help teams move from reactive customer handling to proactive, outcome-led customer conversations. Comfort using performance information, CRM activity, call reviews, customer feedback or manager insight to spot where support is needed. Strong communication skills and the confidence to give clear, constructive feedback. The ability to build trust quickly with frontline colleagues and managers. A practical, hands-on approach and the confidence to be visible with the team. The ability to reinforce expectations in a positive, consistent and supportive way. A genuine interest in helping people improve and succeed. Desirable Experience It would be useful, but not essential, if you also have: Experience in a software or SaaS business. Experience supporting Customer Success or Renewals teams. Experience using Salesforce or another CRM system. Experience in coaching, enablement, training or performance improvement. Experience supporting new starter onboarding or ramp-up. Experience reviewing calls, customer conversations, activity data or quality measures. Experience helping teams become more commercially confident. You'll Thrive In This Role If You Enjoy being close to the team and making things happen day to day. Like coaching people in real situations, not just in formal training sessions. Can explain things clearly and simply. Know how to challenge people positively while keeping trust. Are confident speaking to both frontline colleagues and managers. . click apply for full job details
Account Director Software & Sales Derby or London or Hybrid or Remote Permanent Up to £70,000 base, + up to £70,000 additional OTE + Benefits We are seeking an experienced and dynamic Account Director ( Software ) to lead our client facing relationship efforts and drive business growth. This role requires a strategic thinker with a strong background in sales consulting, account management and business development. The ideal candidate will have a sound knowledge of the Retail sector, excelling in business outcome driven sales negotiation as well as managing complex software accounts, ensuring the achievement of set KPI's, OKR's and Sales quota whilst fostering long-term client partnerships. Joining the Retail 247 team as a key individual, you will oversee client engagement strategies, develop new opportunities through GTM positioning and ensure exceptional service delivery across all client accounts. The role requires a consultative approach, strong commercial acumen and the ability to engage with C-Suite and senior business leaders to understand their strategic objectives and align software solutions to business outcomes. The successful candidate will serve as a trusted advisor to customers while leading account strategy, revenue growth initiatives and cross-functional engagement across Sales, Customer Success, Product, Delivery and Support teams. What you will be doing In this pivotal role, you will lead from the front, managing a portfolio of enterprise clients while championing their needs and aligning solutions with their strategic goals. You ll work closely with internal teams to support account growth, ensure customer success, and contribute to overall sales ambitions. Develop and implement strategic account plans for key clients Build and nurture relationships with senior stakeholders, including C-Suite executives Identify opportunities for upselling, cross-selling, and new business growth Lead negotiations and manage contract renewals Coordinate and oversee customer reviews and strategic planning sessions Collaborate internally to deliver a seamless customer experience Mentor and guide Account Managers to ensure best practices are followed Maintain expert knowledge of R247 's software solutions and industry trends What we are looking for We are seeking a proactive, results-driven individual with a proven track record in software account management and sales. You will thrive in a fast-paced environment and possess the confidence to engage with senior decision-makers effectively. Experience managing SaaS or software accounts , with a focus on retention and growth Experience dealing with enterprise clients and C-suite stakeholders Strong commercial negotiation and contract management skills Evidence of achieving or exceeding revenue targets Excellent communication, presentation, and stakeholder management skills Proficiency with CRM tools such as Salesforce, Dynamics, or HubSpot Relevant qualifications in Business, Technology, or related fields are preferred This is an unmissable opportunity to join a forward-thinking, expanding company offering a competitive salary and benefits package. If you re ready to make a strategic impact and grow your career in software sales, don t miss out on this exciting role. Other roles you may have applied for: Key Account Manager , Sales Manager , Key Account Director , Software Sales Consultant , Software Account Manager , Strategic Account Director
Aug 24, 2026
Full time
Account Director Software & Sales Derby or London or Hybrid or Remote Permanent Up to £70,000 base, + up to £70,000 additional OTE + Benefits We are seeking an experienced and dynamic Account Director ( Software ) to lead our client facing relationship efforts and drive business growth. This role requires a strategic thinker with a strong background in sales consulting, account management and business development. The ideal candidate will have a sound knowledge of the Retail sector, excelling in business outcome driven sales negotiation as well as managing complex software accounts, ensuring the achievement of set KPI's, OKR's and Sales quota whilst fostering long-term client partnerships. Joining the Retail 247 team as a key individual, you will oversee client engagement strategies, develop new opportunities through GTM positioning and ensure exceptional service delivery across all client accounts. The role requires a consultative approach, strong commercial acumen and the ability to engage with C-Suite and senior business leaders to understand their strategic objectives and align software solutions to business outcomes. The successful candidate will serve as a trusted advisor to customers while leading account strategy, revenue growth initiatives and cross-functional engagement across Sales, Customer Success, Product, Delivery and Support teams. What you will be doing In this pivotal role, you will lead from the front, managing a portfolio of enterprise clients while championing their needs and aligning solutions with their strategic goals. You ll work closely with internal teams to support account growth, ensure customer success, and contribute to overall sales ambitions. Develop and implement strategic account plans for key clients Build and nurture relationships with senior stakeholders, including C-Suite executives Identify opportunities for upselling, cross-selling, and new business growth Lead negotiations and manage contract renewals Coordinate and oversee customer reviews and strategic planning sessions Collaborate internally to deliver a seamless customer experience Mentor and guide Account Managers to ensure best practices are followed Maintain expert knowledge of R247 's software solutions and industry trends What we are looking for We are seeking a proactive, results-driven individual with a proven track record in software account management and sales. You will thrive in a fast-paced environment and possess the confidence to engage with senior decision-makers effectively. Experience managing SaaS or software accounts , with a focus on retention and growth Experience dealing with enterprise clients and C-suite stakeholders Strong commercial negotiation and contract management skills Evidence of achieving or exceeding revenue targets Excellent communication, presentation, and stakeholder management skills Proficiency with CRM tools such as Salesforce, Dynamics, or HubSpot Relevant qualifications in Business, Technology, or related fields are preferred This is an unmissable opportunity to join a forward-thinking, expanding company offering a competitive salary and benefits package. If you re ready to make a strategic impact and grow your career in software sales, don t miss out on this exciting role. Other roles you may have applied for: Key Account Manager , Sales Manager , Key Account Director , Software Sales Consultant , Software Account Manager , Strategic Account Director
R13 Recruitment are delighted to be supporting a leading UK manufacturer in their search for a Customer Experience Manager. This is a rare opportunity for an ambitious operational leader to join a growing business, taking ownership of an established customer operations function while benefiting from genuine long-term career development, broader operational exposure and the opportunity to progress into a senior leadership position. You'll lead an established Customer Experience function while gaining valuable exposure to wider logistics and operational activities. As your knowledge and responsibilities grow, you'll have the opportunity to contribute to strategic projects and play an increasingly influential role with future potential to oversee both logistics and customer operations. Please note a minimum of three days per week is required in the office (ideally more, as the logistics side of the role moves quickly and being on-site will be a real advantage). As well as flexibility to travel to London and Europe when required. The Company Our client is a well-established UK manufacturer with an outstanding reputation for quality, innovation and customer service. Operating within a fast-paced environment, they continue to invest in both their people and operations, creating exciting opportunities for ambitious professionals looking to develop their careers within a progressive organisation. Your Benefits Competitive salary and comprehensive benefits package. Hybrid working, with a minimum of three days per week in the office. A guaranteed progression pathway. Structured mentorship and succession planning with an experienced senior leader. Direct exposure to executive decision-making and Senior Leadership Team initiatives. Ongoing professional development within a collaborative and supportive environment. The opportunity to shape the future of customer operations and logistics across the UK business. The Day to Day Leading and developing the UK Customer Experience team, driving high levels of service across both B2B and D2C operations. Managing and continuously improving the end-to-end Order-to-Cash process, ensuring service excellence and strong commercial performance. Coaching, mentoring and developing Team Leaders and Customer Experience Advisors. Working alongside the Head of Logistics & Customer Operations to gain in-depth knowledge of UK logistics, supply chain operations and distribution. Supporting strategic logistics and operational improvement projects across the business. Building experience across in-house distribution and third-party logistics operations. Collaborating closely with Sales, Supply Chain, Finance and IT teams to improve operational efficiency and customer outcomes. Supporting digital transformation initiatives, including CRM, ERP and AI-enabled customer service technologies. Contributing to long-term operational strategy and organisational change. Developing strong relationships with the Senior Leadership Team ahead of your planned progression into a Head of Department role. You Will Have (Essential) Strong SAP and advanced Excel experience (Power BI desirable for reporting) FMCG background, within food manufacturing including experience of frozen and/or ambient products Proven leadership of a B2B Customer Service function, with D2C experience desirable A genuine customer-first mindset, with exceptional focus on service delivery Strong finance exposure, including invoicing, ledgers, collections, refunds, P&L and budgeting Supply Chain and Logistics knowledge, including relevant legalities and regulatory requirements Previous team management experience, with a collaborative leadership style and exposure to change management. (Desirable) Broad operational exposure across FMCG businesses Experience leading business improvement or transformation projects AI and systems integration / continuous improvement mindset Salesforce experience How to Apply To hear more details about this fantastic opportunity, please email your CV to Rebecca Headden Business Partner at R13 Recruitment. If you don't hear from us within 5 working days of submitting your application, please assume you have been unsuccessful on this occasion. For candidates applying from outside the local region, please include a brief covering note outlining your relocation plans, current location, and anticipated timeframe for moving. Applications without this information may not be considered further.
Aug 24, 2026
Full time
R13 Recruitment are delighted to be supporting a leading UK manufacturer in their search for a Customer Experience Manager. This is a rare opportunity for an ambitious operational leader to join a growing business, taking ownership of an established customer operations function while benefiting from genuine long-term career development, broader operational exposure and the opportunity to progress into a senior leadership position. You'll lead an established Customer Experience function while gaining valuable exposure to wider logistics and operational activities. As your knowledge and responsibilities grow, you'll have the opportunity to contribute to strategic projects and play an increasingly influential role with future potential to oversee both logistics and customer operations. Please note a minimum of three days per week is required in the office (ideally more, as the logistics side of the role moves quickly and being on-site will be a real advantage). As well as flexibility to travel to London and Europe when required. The Company Our client is a well-established UK manufacturer with an outstanding reputation for quality, innovation and customer service. Operating within a fast-paced environment, they continue to invest in both their people and operations, creating exciting opportunities for ambitious professionals looking to develop their careers within a progressive organisation. Your Benefits Competitive salary and comprehensive benefits package. Hybrid working, with a minimum of three days per week in the office. A guaranteed progression pathway. Structured mentorship and succession planning with an experienced senior leader. Direct exposure to executive decision-making and Senior Leadership Team initiatives. Ongoing professional development within a collaborative and supportive environment. The opportunity to shape the future of customer operations and logistics across the UK business. The Day to Day Leading and developing the UK Customer Experience team, driving high levels of service across both B2B and D2C operations. Managing and continuously improving the end-to-end Order-to-Cash process, ensuring service excellence and strong commercial performance. Coaching, mentoring and developing Team Leaders and Customer Experience Advisors. Working alongside the Head of Logistics & Customer Operations to gain in-depth knowledge of UK logistics, supply chain operations and distribution. Supporting strategic logistics and operational improvement projects across the business. Building experience across in-house distribution and third-party logistics operations. Collaborating closely with Sales, Supply Chain, Finance and IT teams to improve operational efficiency and customer outcomes. Supporting digital transformation initiatives, including CRM, ERP and AI-enabled customer service technologies. Contributing to long-term operational strategy and organisational change. Developing strong relationships with the Senior Leadership Team ahead of your planned progression into a Head of Department role. You Will Have (Essential) Strong SAP and advanced Excel experience (Power BI desirable for reporting) FMCG background, within food manufacturing including experience of frozen and/or ambient products Proven leadership of a B2B Customer Service function, with D2C experience desirable A genuine customer-first mindset, with exceptional focus on service delivery Strong finance exposure, including invoicing, ledgers, collections, refunds, P&L and budgeting Supply Chain and Logistics knowledge, including relevant legalities and regulatory requirements Previous team management experience, with a collaborative leadership style and exposure to change management. (Desirable) Broad operational exposure across FMCG businesses Experience leading business improvement or transformation projects AI and systems integration / continuous improvement mindset Salesforce experience How to Apply To hear more details about this fantastic opportunity, please email your CV to Rebecca Headden Business Partner at R13 Recruitment. If you don't hear from us within 5 working days of submitting your application, please assume you have been unsuccessful on this occasion. For candidates applying from outside the local region, please include a brief covering note outlining your relocation plans, current location, and anticipated timeframe for moving. Applications without this information may not be considered further.
Norfolk St, Sheffield City Centre, Sheffield S1 2JE, UK London, UK Posted Monday 10 August 2026 at 5:00 am Job Title: Strategic Accounts Executive Department: Revenue Location: Hybrid, 3 days a week in office, 2 days from home Contract Type: Full time, permanent Line manager: Director, Key Accounts Salary: up to £65,000 + £50,000 commission Basic scope and primary objectives We are seeking an energetic Strategic Accounts Executive who will play a pivotal role in securing high-value new customers through Business Development and generating large cross-sell orders within our existing accounts. This individual contributor role requires an experienced, autonomous professional with a comprehensive understanding of the full sales cycle, from prospecting and qualification to closing deals and managing customer relationships at a senior level. The Strategic Accounts Executive will also engage in long-term strategic planning and ensure a robust pipeline to drive consistent revenue growth. As an individual contributor within Tes's sales structure, this role also carries the responsibility to share best practices and coach other team members. Key responsibilities 1. Sales Execution: - Autonomously manage the entire sales cycle, from lead generation to closing high-value deals across new and existing accounts. - Execute Tes's sales strategies and methodologies to secure high-value new customers and cross-sell opportunities. - Respond to and manage high-value tenders, ensuring the alignment of proposals with customer needs and Tes's value proposition. - Lead renewal activity on key accounts 2. Strategic Planning & Pipeline Management: - Develop and implement mid-to-long-term sales plans to meet and exceed revenue targets. - Maintain a robust and healthy sales pipeline through proactive lead generation, networking, and relationship building. - Regularly review and analyse pipeline health and sales metrics to drive consistent revenue performance. 3. Customer Relationship Management: - Build and nurture strong relationships with key stakeholders within customer accounts, acting as a trusted advisor. - Drive customer satisfaction and loyalty through understanding customer needs, delivering tailored solutions, and providing proactive support. - Work closely with the accounts' teams to align sales objectives and manage any post-sales support required to ensure continued satisfaction. 4. Revenue Growth: - Consistently achieve and exceed individual sales targets by securing high-value deals. - Identify and capitalize on opportunities to up-sell and cross-sell within existing client portfolios. - Collaborate with marketing and product teams to stay informed on product developments, market trends, and customer feedback. 5. Sales Best Practices & Coaching: - Act as a mentor and coach to less experienced team members, sharing sales best practices, strategies, and insights. - Lead by example, demonstrating the highest level of professionalism, sales acumen, and customer engagement. - Participate in the development of training programs and resources to elevate the overall competency of the sales team. 6. Market Analysis & Reporting: - Conduct thorough market analysis to stay ahead of industry trends and identify opportunities for growth. - Provide regular and accurate sales forecasts and reports to the Senior Enterprise Sales Director. - Use data-driven insights to refine sales approaches and address potential challenges proactively. What will you need to succeed? Experience in enterprise sales within the B2B software or SaaS industry. Proven track record of securing high-value deals and consistently meeting or exceeding sales targets. Ability to independently manage the entire sales cycle with minimal supervision. Strong strategic planning skills with experience in long-term pipeline management. Excellent communication, negotiation, and relationship-building skills. Proficiency in CRM tools and sales analytics; experience with Salesforce or similar platforms is highly preferred. Demonstrable experience responding to and managing high-value tenders (desirable). Analytical and data-driven approach to sales with a proven ability to make informed decisions. Ability to work effectively in a fast-paced, dynamic environment. Willingness to travel as needed to engage with clients and support sales activities. Personal Attributes: High level of self-motivation and intrinsic drive to achieve exceptional results. Strategic thinker with the ability to plan ahead while executing day-to-day tasks effectively. Collaborative and approachable, with a willingness to share knowledge and mentor others Exceptional problem-solving skills and a proactive mindset. Norfolk St, Sheffield City Centre, Sheffield S1 2JE, UK
Aug 24, 2026
Full time
Norfolk St, Sheffield City Centre, Sheffield S1 2JE, UK London, UK Posted Monday 10 August 2026 at 5:00 am Job Title: Strategic Accounts Executive Department: Revenue Location: Hybrid, 3 days a week in office, 2 days from home Contract Type: Full time, permanent Line manager: Director, Key Accounts Salary: up to £65,000 + £50,000 commission Basic scope and primary objectives We are seeking an energetic Strategic Accounts Executive who will play a pivotal role in securing high-value new customers through Business Development and generating large cross-sell orders within our existing accounts. This individual contributor role requires an experienced, autonomous professional with a comprehensive understanding of the full sales cycle, from prospecting and qualification to closing deals and managing customer relationships at a senior level. The Strategic Accounts Executive will also engage in long-term strategic planning and ensure a robust pipeline to drive consistent revenue growth. As an individual contributor within Tes's sales structure, this role also carries the responsibility to share best practices and coach other team members. Key responsibilities 1. Sales Execution: - Autonomously manage the entire sales cycle, from lead generation to closing high-value deals across new and existing accounts. - Execute Tes's sales strategies and methodologies to secure high-value new customers and cross-sell opportunities. - Respond to and manage high-value tenders, ensuring the alignment of proposals with customer needs and Tes's value proposition. - Lead renewal activity on key accounts 2. Strategic Planning & Pipeline Management: - Develop and implement mid-to-long-term sales plans to meet and exceed revenue targets. - Maintain a robust and healthy sales pipeline through proactive lead generation, networking, and relationship building. - Regularly review and analyse pipeline health and sales metrics to drive consistent revenue performance. 3. Customer Relationship Management: - Build and nurture strong relationships with key stakeholders within customer accounts, acting as a trusted advisor. - Drive customer satisfaction and loyalty through understanding customer needs, delivering tailored solutions, and providing proactive support. - Work closely with the accounts' teams to align sales objectives and manage any post-sales support required to ensure continued satisfaction. 4. Revenue Growth: - Consistently achieve and exceed individual sales targets by securing high-value deals. - Identify and capitalize on opportunities to up-sell and cross-sell within existing client portfolios. - Collaborate with marketing and product teams to stay informed on product developments, market trends, and customer feedback. 5. Sales Best Practices & Coaching: - Act as a mentor and coach to less experienced team members, sharing sales best practices, strategies, and insights. - Lead by example, demonstrating the highest level of professionalism, sales acumen, and customer engagement. - Participate in the development of training programs and resources to elevate the overall competency of the sales team. 6. Market Analysis & Reporting: - Conduct thorough market analysis to stay ahead of industry trends and identify opportunities for growth. - Provide regular and accurate sales forecasts and reports to the Senior Enterprise Sales Director. - Use data-driven insights to refine sales approaches and address potential challenges proactively. What will you need to succeed? Experience in enterprise sales within the B2B software or SaaS industry. Proven track record of securing high-value deals and consistently meeting or exceeding sales targets. Ability to independently manage the entire sales cycle with minimal supervision. Strong strategic planning skills with experience in long-term pipeline management. Excellent communication, negotiation, and relationship-building skills. Proficiency in CRM tools and sales analytics; experience with Salesforce or similar platforms is highly preferred. Demonstrable experience responding to and managing high-value tenders (desirable). Analytical and data-driven approach to sales with a proven ability to make informed decisions. Ability to work effectively in a fast-paced, dynamic environment. Willingness to travel as needed to engage with clients and support sales activities. Personal Attributes: High level of self-motivation and intrinsic drive to achieve exceptional results. Strategic thinker with the ability to plan ahead while executing day-to-day tasks effectively. Collaborative and approachable, with a willingness to share knowledge and mentor others Exceptional problem-solving skills and a proactive mindset. Norfolk St, Sheffield City Centre, Sheffield S1 2JE, UK
Develop, maintain, and refine multi-channel forecasting models for voice, email, chat, messaging, and AI/bot handoffs Build 12-to-18-month rolling capacity models to guide hiring, onboarding, shrinkage allocations, and budget planning Conduct scenario modeling and risk analysis for business changes, product launches, and operational pivots Oversee agent schedule creation and optimization against interval-level demand, staff preferences, labor laws, and shift flexibility Lead Real-Time Analysts managing intra-day performance, shrinkage, adherence, and queue dynamics Establish processes for PTO management, training allocation, dynamic offline time, and overtime deployment Design and deliver executive-level WFM dashboards tracking forecasting, occupancy, adherence, cost per contact, and SLA KPIs Use advanced analytics to identify bottlenecks, handle-time anomalies, and automation opportunities Own selection, optimization, and continuous improvement of WFM platforms and integrations Manage, mentor, and develop WFM Analysts, Data Analysts, and Real-Time Coordinators Establish team KPIs, operational standards, and career development pathways Conduct 1:1s, performance evaluations, and skill-building sessions Unify internal and outsourced BPO operations through SLA governance, capacity models, and automated scheduling workflows Improve forecasting accuracy, agent occupancy, labor spend, service levels, CSAT, and operational profitability Requirements 7+ years of dedicated Workforce Management experience in a high-volume omni-channel CX/Contact Center environment At least 3+ years in a senior manager or leadership role directly managing WFM teams Advanced hands-on proficiency with enterprise WFM platforms such as Nice CXone, Verint, or Assembled Proficiency with CRM/CCaaS tools such as Zendesk, Salesforce, or Talkdesk Ability to convert complex datasets into operational strategies Experience mentoring and developing WFM team members Ability to translate WFM technicalities into business impacts for FP&A and executive leadership Ability to thrive in high-growth, changing environments with shifting volume dynamics Proven track record of hiring, developing, and retaining high-performing WFM and analytical talent Bachelor's degree in Business Administration, Data Analytics, Statistics, or equivalent operational experience preferred Core Competencies Demonstrates expertise in Workforce Management, including advanced proficiency with WFM platforms and the ability to develop and optimise multi-channel forecasting models. Proven leadership in managing and mentoring teams while driving operational efficiency and strategic decision-making. Highest-signal resume keywords Workforce Management Experience WFM Platform Proficiency Team Leadership and Development Data Analysis and Strategy Conversion Forecasting and Capacity Modeling ATS Optimization Keywords Hard Skills Multi-Channel Forecasting Models Capacity Modeling Scenario Modeling Operational Analysis KPI Tracking Data Analytics Performance Management PTO Management Budget Planning Automation Opportunities Soft Skills Mentoring Team Development Communication Adaptability Problem-Solving Industry Keywords Contact Center CX BPO Operations SLA Governance High-Volume Environments Tools & Technologies Nice CXone Verint Assembled Zendesk Salesforce Talkdesk
Aug 24, 2026
Full time
Develop, maintain, and refine multi-channel forecasting models for voice, email, chat, messaging, and AI/bot handoffs Build 12-to-18-month rolling capacity models to guide hiring, onboarding, shrinkage allocations, and budget planning Conduct scenario modeling and risk analysis for business changes, product launches, and operational pivots Oversee agent schedule creation and optimization against interval-level demand, staff preferences, labor laws, and shift flexibility Lead Real-Time Analysts managing intra-day performance, shrinkage, adherence, and queue dynamics Establish processes for PTO management, training allocation, dynamic offline time, and overtime deployment Design and deliver executive-level WFM dashboards tracking forecasting, occupancy, adherence, cost per contact, and SLA KPIs Use advanced analytics to identify bottlenecks, handle-time anomalies, and automation opportunities Own selection, optimization, and continuous improvement of WFM platforms and integrations Manage, mentor, and develop WFM Analysts, Data Analysts, and Real-Time Coordinators Establish team KPIs, operational standards, and career development pathways Conduct 1:1s, performance evaluations, and skill-building sessions Unify internal and outsourced BPO operations through SLA governance, capacity models, and automated scheduling workflows Improve forecasting accuracy, agent occupancy, labor spend, service levels, CSAT, and operational profitability Requirements 7+ years of dedicated Workforce Management experience in a high-volume omni-channel CX/Contact Center environment At least 3+ years in a senior manager or leadership role directly managing WFM teams Advanced hands-on proficiency with enterprise WFM platforms such as Nice CXone, Verint, or Assembled Proficiency with CRM/CCaaS tools such as Zendesk, Salesforce, or Talkdesk Ability to convert complex datasets into operational strategies Experience mentoring and developing WFM team members Ability to translate WFM technicalities into business impacts for FP&A and executive leadership Ability to thrive in high-growth, changing environments with shifting volume dynamics Proven track record of hiring, developing, and retaining high-performing WFM and analytical talent Bachelor's degree in Business Administration, Data Analytics, Statistics, or equivalent operational experience preferred Core Competencies Demonstrates expertise in Workforce Management, including advanced proficiency with WFM platforms and the ability to develop and optimise multi-channel forecasting models. Proven leadership in managing and mentoring teams while driving operational efficiency and strategic decision-making. Highest-signal resume keywords Workforce Management Experience WFM Platform Proficiency Team Leadership and Development Data Analysis and Strategy Conversion Forecasting and Capacity Modeling ATS Optimization Keywords Hard Skills Multi-Channel Forecasting Models Capacity Modeling Scenario Modeling Operational Analysis KPI Tracking Data Analytics Performance Management PTO Management Budget Planning Automation Opportunities Soft Skills Mentoring Team Development Communication Adaptability Problem-Solving Industry Keywords Contact Center CX BPO Operations SLA Governance High-Volume Environments Tools & Technologies Nice CXone Verint Assembled Zendesk Salesforce Talkdesk
CreatorIQ is the operating system for creator-led growth trusted by more than 1,300 global brands and agencies. We're on a mission to make businesses more human, and humans more impactful. We operate by our values - be intentional, pursue excellence every day, embrace the journey together, and be a good human - every day. CreatorIQ has earned the title of best companies to work for in multiple programs, including BuiltIn LA and NY. It's been named a Fastest-Growing Company in North America on the Deloitte Technology Fast 500 for four years, was named a leader in IDC MarketScape: Worldwide Influencer Marketing Platforms for Large Enterprises in 2025, was named a Leader by The Forrester New Wave : Influencer Marketing Solutions, and has been consistently recognized by G2 as a Leader, and is rated 5 stars on Influencer MarketingHub. We operate in a flexible work model that combines both in-person and remote work to boost collaboration, enhance innovation, and adapt to individual work styles. We're seeking passionate, innovative minds to join our journey. Be a part of our dynamic team and let's transform the industry together! Manager, Customer Success As our EMEA Customer Success organization continues to grow, we're looking for an experienced, people-first leader to help scale a high-performing team and drive exceptional customer outcomes. As Manager, Customer Success, you'll lead a team of Customer Success Professionals responsible for helping enterprise customers maximize the value of the CreatorIQ platform. You'll empower your team through coaching, mentorship, and strategic leadership while ensuring exceptional customer experiences, strong retention outcomes, and operational excellence. You'll partner closely with Sales, Product, Professional Services, and Support teams to drive customer success at scale, champion AI-powered efficiencies, and foster a culture of accountability, collaboration, and continuous improvement. Location: London, UK (Hybrid, 3 days per week in office) Travel: Approximately 20% travel across EMEA customer locations. In this role, you'll get to: Lead, coach, and develop a team of approximately 5-6 Customer Success Professionals, fostering a high-performance and customer-centric culture. Partner with team members on strategic customer engagements, executive business reviews, renewal discussions, and complex customer escalations. Drive retention, adoption, and growth outcomes by helping customers achieve measurable business value from the CreatorIQ platform. Own team forecasting, risk management, account health reviews, and operational processes to ensure consistent execution and visibility across the customer lifecycle. Collaborate cross-functionally with Sales, Product, Professional Services, and Support teams while identifying opportunities to leverage AI and automation to improve team productivity and customer outcomes. Who you are and what you'll need for this position 5+ years of experience in Enterprise Customer Success, Account Management, or a related customer-facing SaaS role, with previous people leadership experience. Proven ability to coach, mentor, and develop Customer Success professionals while building trust and driving team performance. Experience managing enterprise customer relationships, leading executive-level conversations, and partnering with senior stakeholders across complex organizations. Demonstrated success driving customer adoption, retention, renewals, and expansion, with strong commercial acumen and a customer-first mindset. Experience managing customer escalations and collaborating effectively across Sales, Product, Professional Services, and Support teams. Proficiency with CRM platforms (Salesforce preferred) and strong operational skills related to forecasting, pipeline management, and risk mitigation. Excellent communication, presentation, and stakeholder management skills. Experience within the influencer marketing, creator economy, social media technology, MarTech, or adjacent SaaS industries is strongly preferred. Comfortable leveraging AI tools to drive productivity, generate customer insights, and improve team effectiveness. What you will get from us: People: work with talented, collaborative, and friendly people who love what they do. Guidance: utilize our learning platform to fully get the training and tools you'll need to become successful here from your first day with us. Work/life harmony: 25 days vacation, floating and set holidays, wellness allowance, and paid parental leave. Stock options as part of our equity-sharing program. Healthcare coverage, encompassing mental health, physical therapies, dental, vision, cancer coverage, and more. Comprehensive perks program providing stipends for wellness, cell phone and internet, home office setup, mental wellness, professional development, plus occasional company-funded meal opportunities throughout the year. Who we are: CreatorIQ is the operating system for creator-led growth. Trusted by more than 1,300 global brands and agencies-including Burson, Delta Air Lines, Google, LVMH, Nestlé, and Sephora-CreatorIQ unifies creator marketing across paid, owned, earned, commerce, and community into one seamless, enterprise-grade ecosystem. With industry-leading intelligence infrastructure, rigorous compliance and security standards, and integrations with Meta, Snapchat, TikTok, YouTube, and more, CreatorIQ empowers brands and agencies to harness the creator economy as a strategic growth engine. CreatorIQ is a global company headquartered in Los Angeles with offices in Austin, New York, San Francisco, London, Manila, and Warsaw. Learn more at and follow us on LinkedIn and Instagram. At CreatorIQ, we believe that diversity is the key to unlocking our full potential. We are committed to fostering an inclusive, equitable, and empowering work environment where everyone can thrive, regardless of race, ethnicity, gender, sexual orientation, age, religion, disability, or any other characteristic that makes us unique. By embracing our core values of being intentional, pursuing excellence every day, embracing the journey together, being a good human, and staying focused on what's important, we create an atmosphere that promotes collaboration and growth. Join us to celebrate differences, innovate together, and be a part of a business that is disrupting the marketing industry. Compensation, Benefits and Beyond: We understand that a comprehensive benefits package plays a significant role in your overall compensation. To gain more insight into the various components of our total compensation, we invite you to review our benefits and perks. AI Transparency Notice We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications and note taking during interviews. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please refer to our Global Candidate Privacy Notice. Compensation: £80K - £105K Offers Equity Offers Bonus £80K - £105K Offers Equity Offers Bonus
Aug 24, 2026
Full time
CreatorIQ is the operating system for creator-led growth trusted by more than 1,300 global brands and agencies. We're on a mission to make businesses more human, and humans more impactful. We operate by our values - be intentional, pursue excellence every day, embrace the journey together, and be a good human - every day. CreatorIQ has earned the title of best companies to work for in multiple programs, including BuiltIn LA and NY. It's been named a Fastest-Growing Company in North America on the Deloitte Technology Fast 500 for four years, was named a leader in IDC MarketScape: Worldwide Influencer Marketing Platforms for Large Enterprises in 2025, was named a Leader by The Forrester New Wave : Influencer Marketing Solutions, and has been consistently recognized by G2 as a Leader, and is rated 5 stars on Influencer MarketingHub. We operate in a flexible work model that combines both in-person and remote work to boost collaboration, enhance innovation, and adapt to individual work styles. We're seeking passionate, innovative minds to join our journey. Be a part of our dynamic team and let's transform the industry together! Manager, Customer Success As our EMEA Customer Success organization continues to grow, we're looking for an experienced, people-first leader to help scale a high-performing team and drive exceptional customer outcomes. As Manager, Customer Success, you'll lead a team of Customer Success Professionals responsible for helping enterprise customers maximize the value of the CreatorIQ platform. You'll empower your team through coaching, mentorship, and strategic leadership while ensuring exceptional customer experiences, strong retention outcomes, and operational excellence. You'll partner closely with Sales, Product, Professional Services, and Support teams to drive customer success at scale, champion AI-powered efficiencies, and foster a culture of accountability, collaboration, and continuous improvement. Location: London, UK (Hybrid, 3 days per week in office) Travel: Approximately 20% travel across EMEA customer locations. In this role, you'll get to: Lead, coach, and develop a team of approximately 5-6 Customer Success Professionals, fostering a high-performance and customer-centric culture. Partner with team members on strategic customer engagements, executive business reviews, renewal discussions, and complex customer escalations. Drive retention, adoption, and growth outcomes by helping customers achieve measurable business value from the CreatorIQ platform. Own team forecasting, risk management, account health reviews, and operational processes to ensure consistent execution and visibility across the customer lifecycle. Collaborate cross-functionally with Sales, Product, Professional Services, and Support teams while identifying opportunities to leverage AI and automation to improve team productivity and customer outcomes. Who you are and what you'll need for this position 5+ years of experience in Enterprise Customer Success, Account Management, or a related customer-facing SaaS role, with previous people leadership experience. Proven ability to coach, mentor, and develop Customer Success professionals while building trust and driving team performance. Experience managing enterprise customer relationships, leading executive-level conversations, and partnering with senior stakeholders across complex organizations. Demonstrated success driving customer adoption, retention, renewals, and expansion, with strong commercial acumen and a customer-first mindset. Experience managing customer escalations and collaborating effectively across Sales, Product, Professional Services, and Support teams. Proficiency with CRM platforms (Salesforce preferred) and strong operational skills related to forecasting, pipeline management, and risk mitigation. Excellent communication, presentation, and stakeholder management skills. Experience within the influencer marketing, creator economy, social media technology, MarTech, or adjacent SaaS industries is strongly preferred. Comfortable leveraging AI tools to drive productivity, generate customer insights, and improve team effectiveness. What you will get from us: People: work with talented, collaborative, and friendly people who love what they do. Guidance: utilize our learning platform to fully get the training and tools you'll need to become successful here from your first day with us. Work/life harmony: 25 days vacation, floating and set holidays, wellness allowance, and paid parental leave. Stock options as part of our equity-sharing program. Healthcare coverage, encompassing mental health, physical therapies, dental, vision, cancer coverage, and more. Comprehensive perks program providing stipends for wellness, cell phone and internet, home office setup, mental wellness, professional development, plus occasional company-funded meal opportunities throughout the year. Who we are: CreatorIQ is the operating system for creator-led growth. Trusted by more than 1,300 global brands and agencies-including Burson, Delta Air Lines, Google, LVMH, Nestlé, and Sephora-CreatorIQ unifies creator marketing across paid, owned, earned, commerce, and community into one seamless, enterprise-grade ecosystem. With industry-leading intelligence infrastructure, rigorous compliance and security standards, and integrations with Meta, Snapchat, TikTok, YouTube, and more, CreatorIQ empowers brands and agencies to harness the creator economy as a strategic growth engine. CreatorIQ is a global company headquartered in Los Angeles with offices in Austin, New York, San Francisco, London, Manila, and Warsaw. Learn more at and follow us on LinkedIn and Instagram. At CreatorIQ, we believe that diversity is the key to unlocking our full potential. We are committed to fostering an inclusive, equitable, and empowering work environment where everyone can thrive, regardless of race, ethnicity, gender, sexual orientation, age, religion, disability, or any other characteristic that makes us unique. By embracing our core values of being intentional, pursuing excellence every day, embracing the journey together, being a good human, and staying focused on what's important, we create an atmosphere that promotes collaboration and growth. Join us to celebrate differences, innovate together, and be a part of a business that is disrupting the marketing industry. Compensation, Benefits and Beyond: We understand that a comprehensive benefits package plays a significant role in your overall compensation. To gain more insight into the various components of our total compensation, we invite you to review our benefits and perks. AI Transparency Notice We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications and note taking during interviews. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please refer to our Global Candidate Privacy Notice. Compensation: £80K - £105K Offers Equity Offers Bonus £80K - £105K Offers Equity Offers Bonus
About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 250,000 businesses worldwide - including Brex, Navan, Qantas, SHEIN and many more - with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,300 of the brightest and most innovative people in tech across 27 offices around the globe. Valued at US$11 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us. Attributes We Value We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role related expertise and sharp thinking, and you're motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero to one ideas into real products, and you "get stuff done" end to end. You use AI to work smarter and solve problems faster. Here, you'll tackle complex, high visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let's build what's next. About the Team The Financial Crime Compliance (FCC) team at Airwallex is a strategically vital function operating under a clear Three Lines of Defence model. As the independent second line, FCC owns the global AML/CTF programme, sanctions framework, risk assessment methodology, and governance infrastructure across all global entities. As Airwallex scales into new markets and deepens its engagement with global regulatory bodies, we are building a world class compliance organization capable of managing complex financial crime risks at scale. This is an environment where you will tackle high impact challenges, shape global fintech risk strategies, and help establish foundations for long term growth. What you'll do As Manager, FCC Monitoring & Testing, EMEA you will shape and scale Airwallex's global financial crime compliance monitoring and testing framework, establishing a rigorous, data driven second line assurance function. You will independently validate the design and operating effectiveness of AML, Sanctions, and KYC/KYB controls across all production environments and establish a monitoring framework and associated metrics to support executive decisioning and ongoing maintenance of program and control operating effectiveness. You will work closely with the broader FCC organization, Product, Engineering, Operations, and regional leadership to turn testing insights into operational accountability, robust remediation, and a defensible compliance posture before global regulators and institutional banking partners. This role covers the APAC region (excluding China and Hong Kong) and is based in Singapore. In this role, you will be a key part of a global team, collaborating closely across regions to drive consistent FCC Monitoring & Testing standards. Responsibilities Contribute to the strategic development, execution, and continuous evolution of Airwallex's Global FCC Monitoring & Testing Programme, establishing robust, risk based testing methodologies and annual plans for independent second line assurance. Design comprehensive testing frameworks to validate core compliance controls across customer onboarding, periodic reviews, sanctions screening, transaction monitoring, and regulatory reporting workflows, ensuring coverage keeps pace with product and market expansion. Oversee the ongoing FCC monitoring program for APAC (excluding China and Hong Kong), including establishment of KPIs and operating effectiveness metrics. Advance the transition from traditional sample reviews toward continuous, data enabled assurance by leveraging data analytics, system logs, and automated testing scripts to evaluate compliance control performance at the population level. Oversee the independent validation of system encoded controls, including transaction monitoring thresholds, screening logic, and customer risk rating models, ensuring systems function as intended without logic drift or hidden control gaps. Translate complex testing outcomes and thematic trends into clear, decision useful reporting for executive leadership and governance forums, providing constructive challenge to stakeholders and tracking the root cause remediation of control deficiencies. Represent the FCC monitoring and testing function during regulatory examinations, internal or external audits, and banking partner reviews, confidently defending testing methodologies and control evidence. Who you are We're looking for people who meet the minimum requirements for this role. The preferred qualifications are great to have, but are not mandatory. Minimum qualifications Bachelor's degree in Finance, Accounting, Law, Information Systems, Business Administration, or a related quantitative/analytical discipline. CAMS certification or an ICA International Diploma in Governance, Risk, and Compliance (or equivalent professional credential). 7+ years of experience within FCC quality assurance, compliance monitoring, internal audit, or a related second/third line control function inside a fintech, payments, or highly regulated banking environment. Strong technical knowledge of financial crime controls across transaction monitoring, sanctions/PEP screening, customer due diligence, and digital KYC/KYB workflows. Proven mastery of risk based testing methodologies, including scoping, sampling, design and operating effectiveness assessments, issue writing, and remediation validation. A high ownership, pragmatic approach, with excellent written communication and stakeholder management skills to challenge senior partners constructively and drive operational accountability. Preferred qualifications Advanced degree such as an MBA, Master's in Regulatory Compliance, Risk Management, or a related field. Professional assurance or audit certifications such as CAMS Audit, CISA, or CIA. Strong fintech and platforms experience, including exposure to cloud native, API driven, high growth global environments with significant cross border transaction volume. Strong data literacy, including comfort using SQL, Python, BI dashboards, or automated tools to support continuous control validation and population based testing. Experience partnering directly with Product, Data Science, and Engineering teams to validate automated rules, model driven controls, and rapid deployments within an agile product lifecycle. Equal opportunity Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don't regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.
Aug 23, 2026
Full time
About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 250,000 businesses worldwide - including Brex, Navan, Qantas, SHEIN and many more - with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,300 of the brightest and most innovative people in tech across 27 offices around the globe. Valued at US$11 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us. Attributes We Value We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role related expertise and sharp thinking, and you're motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero to one ideas into real products, and you "get stuff done" end to end. You use AI to work smarter and solve problems faster. Here, you'll tackle complex, high visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let's build what's next. About the Team The Financial Crime Compliance (FCC) team at Airwallex is a strategically vital function operating under a clear Three Lines of Defence model. As the independent second line, FCC owns the global AML/CTF programme, sanctions framework, risk assessment methodology, and governance infrastructure across all global entities. As Airwallex scales into new markets and deepens its engagement with global regulatory bodies, we are building a world class compliance organization capable of managing complex financial crime risks at scale. This is an environment where you will tackle high impact challenges, shape global fintech risk strategies, and help establish foundations for long term growth. What you'll do As Manager, FCC Monitoring & Testing, EMEA you will shape and scale Airwallex's global financial crime compliance monitoring and testing framework, establishing a rigorous, data driven second line assurance function. You will independently validate the design and operating effectiveness of AML, Sanctions, and KYC/KYB controls across all production environments and establish a monitoring framework and associated metrics to support executive decisioning and ongoing maintenance of program and control operating effectiveness. You will work closely with the broader FCC organization, Product, Engineering, Operations, and regional leadership to turn testing insights into operational accountability, robust remediation, and a defensible compliance posture before global regulators and institutional banking partners. This role covers the APAC region (excluding China and Hong Kong) and is based in Singapore. In this role, you will be a key part of a global team, collaborating closely across regions to drive consistent FCC Monitoring & Testing standards. Responsibilities Contribute to the strategic development, execution, and continuous evolution of Airwallex's Global FCC Monitoring & Testing Programme, establishing robust, risk based testing methodologies and annual plans for independent second line assurance. Design comprehensive testing frameworks to validate core compliance controls across customer onboarding, periodic reviews, sanctions screening, transaction monitoring, and regulatory reporting workflows, ensuring coverage keeps pace with product and market expansion. Oversee the ongoing FCC monitoring program for APAC (excluding China and Hong Kong), including establishment of KPIs and operating effectiveness metrics. Advance the transition from traditional sample reviews toward continuous, data enabled assurance by leveraging data analytics, system logs, and automated testing scripts to evaluate compliance control performance at the population level. Oversee the independent validation of system encoded controls, including transaction monitoring thresholds, screening logic, and customer risk rating models, ensuring systems function as intended without logic drift or hidden control gaps. Translate complex testing outcomes and thematic trends into clear, decision useful reporting for executive leadership and governance forums, providing constructive challenge to stakeholders and tracking the root cause remediation of control deficiencies. Represent the FCC monitoring and testing function during regulatory examinations, internal or external audits, and banking partner reviews, confidently defending testing methodologies and control evidence. Who you are We're looking for people who meet the minimum requirements for this role. The preferred qualifications are great to have, but are not mandatory. Minimum qualifications Bachelor's degree in Finance, Accounting, Law, Information Systems, Business Administration, or a related quantitative/analytical discipline. CAMS certification or an ICA International Diploma in Governance, Risk, and Compliance (or equivalent professional credential). 7+ years of experience within FCC quality assurance, compliance monitoring, internal audit, or a related second/third line control function inside a fintech, payments, or highly regulated banking environment. Strong technical knowledge of financial crime controls across transaction monitoring, sanctions/PEP screening, customer due diligence, and digital KYC/KYB workflows. Proven mastery of risk based testing methodologies, including scoping, sampling, design and operating effectiveness assessments, issue writing, and remediation validation. A high ownership, pragmatic approach, with excellent written communication and stakeholder management skills to challenge senior partners constructively and drive operational accountability. Preferred qualifications Advanced degree such as an MBA, Master's in Regulatory Compliance, Risk Management, or a related field. Professional assurance or audit certifications such as CAMS Audit, CISA, or CIA. Strong fintech and platforms experience, including exposure to cloud native, API driven, high growth global environments with significant cross border transaction volume. Strong data literacy, including comfort using SQL, Python, BI dashboards, or automated tools to support continuous control validation and population based testing. Experience partnering directly with Product, Data Science, and Engineering teams to validate automated rules, model driven controls, and rapid deployments within an agile product lifecycle. Equal opportunity Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don't regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.
Incydr Sales SpecialistApplylocations: Great Britain - Londontime type: Full timeposted on: Posted Todayjob requisition id: R6506At Mimecast, we're redefining cybersecurity and leading the charge in human risk management. We protect businesses from evolving threats, and you'll be at the forefront. Every customer you bring on board builds something bigger - for them, for us, for our communities, and for your career. Simply put - when we grow, you grow.We set you up to win. Top-tier enablement, smart coaching, and real insights mean you'll smash quotas, not just hit them. You get the tools and knowledge to sell with confidence, turning complex sales cycles into closed deals.Your career path? It's yours to shape. Compelling commission, clear progression, and chances to lead, specialize, or pivot - you decide what's next. Here, success isn't just about the deals you close. It's about your progress, your influence, your impact.Mimecast is hiring an Incydr Sales Specialist to lead the charge in driving sales of the Incydr product Incydr Overview sales via new and expansion revenue while teaming with the core Mimecast sales teams within the local country. This is a unique opportunity to join an innovative, fast-growing team and make a significant impact on a key strategic growth area for the company.As an Incydr Sales Specialist, you'll focus on driving new and expansion revenue while working closely with Mimecast's core sales teams. You'll thrive in this role if you enjoy building relationships with key decision-makers and working collaboratively with cross-functional teams to deliver results.Ready to push boundaries and accelerate your career? Let's make it happen. About Mimecast Incydr The Incydr solution is a key strategic revenue growth lever for Mimecast, coming via the acquisition of Code42 in mid 2024. The solution is led and sold by an overlay sales team, teaming with the core Mimecast sales leaders and account executives. Incydr speeds the time to detect and respond to Insider Risks by delivering a fast, simple path to data loss detection, investigation and response. With our product, IncydrTM, security teams easily protect corporate data and reduce insider risk while fostering a collaborative and productive culture for employees. We're here to support organizations made up of people that move fast and think big. The ones who work together to solve hard problems and relentlessly pursue better. What You'll Do Develop and Grow Accounts: Build and manage accounts and key relationships, leveraging Mimecast's resources to drive sales execution. Introduce Incydr to Security Buyers: Use your expertise and connections to position Incydr with key stakeholders, including CISOs, IT Leaders, and Risk/Compliance professionals. Build and Maintain Strategic Partnerships: Establish relationships with business development and program teams within FSIs while understanding their business models and sales cycles. CRM Mastery: Maintain accurate and effective CRM hygiene in Salesforce and design impactful client campaigns. Product Demonstrations: Showcase the value of Incydr to clients, demonstrating how it helps address insider risks. Collaborate Across Teams: Partner with Account Executives, Sales Engineers, BDRs, Field Marketing, and Channel Account Managers to exceed sales targets. Drive Privacy and Security Compliance: Ensure all activities align with Mimecast's strict privacy and security policies, protecting sensitive information. What You'll Bring Enterprise SaaS Sales Experience: Proven track record of selling SaaS solutions to mid-market and enterprise customers. Cybersecurity Knowledge: Familiarity with the cybersecurity landscape and experience selling security solutions. Proven Sales Success: A history of exceeding booking and revenue targets, with experience engaging senior-level decision-makers (e.g., CIOs, CISOs). Communication Skills: Exceptional oral and written communication skills, with the ability to negotiate complex deals and overcome objections. Adaptability: Success in a fast-paced, high-growth environment with a collaborative and problem-solving mindset. Salesforce Proficiency: Strong working knowledge of Salesforce and other sales tools. The on-target earnings (OTE) range for this position is £128,000-£192,000 (OTE) plus benefits. This range represents the minimum and maximum new hire compensation for this role. The position may also be eligible for incentive plans and additional benefits, in accordance with company policy and local regulations. Our salary ranges are determined by role, level, and location with individual compensation also dependent on factors such as qualifications, experience, and skills. Final offers will reflect these considerations and may vary accordingly. Belonging at Mimecast Cybersecurity is a community effort. That's why we're committed to building an inclusive, diverse community that celebrates and welcomes everyone - unless they're a cybercriminal, of course.We're proud to be an Equal Opportunity and Affirmative Action Employer, and we'd encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups.We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won't affect your application. Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law.
Aug 23, 2026
Full time
Incydr Sales SpecialistApplylocations: Great Britain - Londontime type: Full timeposted on: Posted Todayjob requisition id: R6506At Mimecast, we're redefining cybersecurity and leading the charge in human risk management. We protect businesses from evolving threats, and you'll be at the forefront. Every customer you bring on board builds something bigger - for them, for us, for our communities, and for your career. Simply put - when we grow, you grow.We set you up to win. Top-tier enablement, smart coaching, and real insights mean you'll smash quotas, not just hit them. You get the tools and knowledge to sell with confidence, turning complex sales cycles into closed deals.Your career path? It's yours to shape. Compelling commission, clear progression, and chances to lead, specialize, or pivot - you decide what's next. Here, success isn't just about the deals you close. It's about your progress, your influence, your impact.Mimecast is hiring an Incydr Sales Specialist to lead the charge in driving sales of the Incydr product Incydr Overview sales via new and expansion revenue while teaming with the core Mimecast sales teams within the local country. This is a unique opportunity to join an innovative, fast-growing team and make a significant impact on a key strategic growth area for the company.As an Incydr Sales Specialist, you'll focus on driving new and expansion revenue while working closely with Mimecast's core sales teams. You'll thrive in this role if you enjoy building relationships with key decision-makers and working collaboratively with cross-functional teams to deliver results.Ready to push boundaries and accelerate your career? Let's make it happen. About Mimecast Incydr The Incydr solution is a key strategic revenue growth lever for Mimecast, coming via the acquisition of Code42 in mid 2024. The solution is led and sold by an overlay sales team, teaming with the core Mimecast sales leaders and account executives. Incydr speeds the time to detect and respond to Insider Risks by delivering a fast, simple path to data loss detection, investigation and response. With our product, IncydrTM, security teams easily protect corporate data and reduce insider risk while fostering a collaborative and productive culture for employees. We're here to support organizations made up of people that move fast and think big. The ones who work together to solve hard problems and relentlessly pursue better. What You'll Do Develop and Grow Accounts: Build and manage accounts and key relationships, leveraging Mimecast's resources to drive sales execution. Introduce Incydr to Security Buyers: Use your expertise and connections to position Incydr with key stakeholders, including CISOs, IT Leaders, and Risk/Compliance professionals. Build and Maintain Strategic Partnerships: Establish relationships with business development and program teams within FSIs while understanding their business models and sales cycles. CRM Mastery: Maintain accurate and effective CRM hygiene in Salesforce and design impactful client campaigns. Product Demonstrations: Showcase the value of Incydr to clients, demonstrating how it helps address insider risks. Collaborate Across Teams: Partner with Account Executives, Sales Engineers, BDRs, Field Marketing, and Channel Account Managers to exceed sales targets. Drive Privacy and Security Compliance: Ensure all activities align with Mimecast's strict privacy and security policies, protecting sensitive information. What You'll Bring Enterprise SaaS Sales Experience: Proven track record of selling SaaS solutions to mid-market and enterprise customers. Cybersecurity Knowledge: Familiarity with the cybersecurity landscape and experience selling security solutions. Proven Sales Success: A history of exceeding booking and revenue targets, with experience engaging senior-level decision-makers (e.g., CIOs, CISOs). Communication Skills: Exceptional oral and written communication skills, with the ability to negotiate complex deals and overcome objections. Adaptability: Success in a fast-paced, high-growth environment with a collaborative and problem-solving mindset. Salesforce Proficiency: Strong working knowledge of Salesforce and other sales tools. The on-target earnings (OTE) range for this position is £128,000-£192,000 (OTE) plus benefits. This range represents the minimum and maximum new hire compensation for this role. The position may also be eligible for incentive plans and additional benefits, in accordance with company policy and local regulations. Our salary ranges are determined by role, level, and location with individual compensation also dependent on factors such as qualifications, experience, and skills. Final offers will reflect these considerations and may vary accordingly. Belonging at Mimecast Cybersecurity is a community effort. That's why we're committed to building an inclusive, diverse community that celebrates and welcomes everyone - unless they're a cybercriminal, of course.We're proud to be an Equal Opportunity and Affirmative Action Employer, and we'd encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups.We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won't affect your application. Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law.
GROW WITH US: Tandem Diabetes Care creates new possibilities for people living with diabetes, their loved ones, and their healthcare providers through a positively different experience. We'd love for you to team up with us to "innovate every day," put "people first," and take the "no-shortcuts" approach that has propelled us to become a leader in the diabetes technology industry.STAY AWESOME: Tandem Diabetes Care is proud to manufacture and sell the Tandem Mobi system and t:slim X2 insulin pump with Control-IQ+ technology - an advanced predictive algorithm that automates insulin delivery. But we're so much more than that. Our company's human-centered approach to design, development, and support delivers innovative products and services for people who use insulin. Because many of our own team members live with type 1 diabetes, or have a loved one impacted by diabetes, the work is personal, and we are committed to the cause. Learn more at tandemdiabetes.comA DAY IN THE LIFE:As Senior Manager, Customer Care Operations, you'll provide strategic leadership across international customer care operations, driving service excellence, operational performance, and customer satisfaction across multiple regions.In this role, you will:Lead the overall International Customer Care Operations strategy, ensuring consistent delivery of outstanding customer experiences across all markets.Build and develop scalable customer service and support capabilities that support business growth and evolving customer needs.Lead and inspire teams responsible for customer service, order management support, country lead coordination, business systems, renewals, analytics, and continuous improvement.Partner closely with Commercial, Operations, Supply Chain, IT, Quality, Regulatory, Finance, and Country teams to deliver seamless customer experiences.Establish and monitor customer experience metrics and performance dashboards, including service levels, customer satisfaction, NPS, complaint trends, first-contact resolution, response times, and operational efficiency indicators.Drive continuous improvement initiatives using Lean principles and data-driven insights to optimise processes and enhance customer outcomes.Lead governance and optimisation of customer service procedures across regions, ensuring compliance, consistency, and operational effectiveness.Define service standards across phone, email, digital, and other customer support channels to ensure high-quality, timely customer interactions.Develop and implement customer operations strategies that support recurring deliveries, renewals, contract fulfilment, and long-term service continuity.Build strong partnerships with Commercial and Finance teams to ensure operational activities are customer-centric, financially sound, and aligned to business objectives.Champion Voice of the Customer initiatives by analysing customer feedback, complaints, survey results, frontline insights, and operational trends to identify improvement opportunities.Lead root-cause analysis efforts for recurring customer issues and implement sustainable corrective actions.Drive customer journey improvement initiatives in partnership with Country Leads and regional stakeholders.Own business processes supporting CRM, ERP, Genesys, and other customer support platforms, partnering with IT teams to deliver automation and system enhancements.Provide strategic oversight of Customer Care Training to ensure operational readiness, standardised processes, knowledge management, and quality monitoring.Support successful product launches by ensuring customer care teams are prepared through effective training, planning, documentation, staffing, and systems readiness.Develop executive-level reporting and analytics that provide actionable insights into customer interactions, operational performance, and service effectiveness.Lead customer renewal programmes across eligible markets, working closely with Country Managers and Commercial teams to maximise customer retention and long-term success.Establish accountability for end-to-end customer lifecycle execution, ensuring fulfilment commitments, shipment continuity, renewals, and service delivery are effectively managed.Location: This role can be based in the UK or Switzerland and will require travel to our customer centre in Porto.YOU'RE AWESOME AT:We're looking for someone who brings a combination of strategic leadership, operational expertise, and customer passion, including:Bachelor's degree or equivalent combination of education and relevant experience.Significant experience leading customer-facing operations within a highly regulated industry.Experience managing customer service, sales support, order processing, technical support, or contact centre functions.Proven success leading large-scale operational improvements, service transformation initiatives, and cross-functional programmes.Strong knowledge of customer service operations, workforce management, quality monitoring, performance metrics, and vendor management.Experience working with Salesforce CRM, contact centre technologies, cloud-based telephony, ERP systems, and customer support platforms.Strong analytical skills with the ability to translate data into meaningful business insights and recommendations.Demonstrated success building relationships and influencing stakeholders across multiple functions and regions.Knowledge of healthcare, medical device, or other regulated environments is highly desirable.Experience managing third-party customer service vendors or BPO partners is advantageous.Experience supporting complaint handling processes and quality recordkeeping is beneficial.Fluency in English is required; additional language skills are advantageous.Ability to travel internationally up to 25%.WHAT'S IN IT FOR YOU?This is an opportunity to make a meaningful impact in a growing global MedTech organisation committed to improving lives. You'll work in a collaborative, innovative environment where your ideas and expertise will help shape customer experiences across international markets.You'll enjoy:The opportunity to influence strategy and drive meaningful change at a global scale.A highly collaborative environment with talented colleagues across multiple functions and regions.Exposure to cutting-edge healthcare technology and innovative customer solutions.The autonomy to lead transformational initiatives and deliver measurable business impact.The chance to develop teams, build capabilities, and contribute to the future growth of the organisation.WHY YOU'LL LOVE WORKING HERE:At Tandem, we believe joy fuels excellence. That's why we've built a workplace that celebrates your achievements and supports your well-being. Our team thrives on pushing boundaries and fostering growth, all while maintaining a spirit of fun and camaraderie. This is just one of the ways we stay awesome!BE YOU, WITH US!We embrace the value that every single one of us brings to the table. But sometimes we forget that when we don't meet 100% of a job description's criteria - maybe you're feeling that way right now? We encourage you to apply anyway. Because we want you to be you, with us.Tandem is firmly committed to being an equal opportunity employer and does not discriminate on the basis of age, disability, sex, race, religion or belief, gender identity or expression, marriage/civil partnership, pregnancy/maternity, or sexual orientation. We are an inclusive organization, and we welcome applications from a wide range of candidates. Selection for roles will be based on individual merit alone.REFERRALS:We love a good referral! If you know someone who would be a great fit for this position, please share!Make a move that matters. Join Tandem Diabetes Care, where we're turning challenges into triumphs every day and where your talents will help shape a healthier, happier tomorrow.
Aug 23, 2026
Full time
GROW WITH US: Tandem Diabetes Care creates new possibilities for people living with diabetes, their loved ones, and their healthcare providers through a positively different experience. We'd love for you to team up with us to "innovate every day," put "people first," and take the "no-shortcuts" approach that has propelled us to become a leader in the diabetes technology industry.STAY AWESOME: Tandem Diabetes Care is proud to manufacture and sell the Tandem Mobi system and t:slim X2 insulin pump with Control-IQ+ technology - an advanced predictive algorithm that automates insulin delivery. But we're so much more than that. Our company's human-centered approach to design, development, and support delivers innovative products and services for people who use insulin. Because many of our own team members live with type 1 diabetes, or have a loved one impacted by diabetes, the work is personal, and we are committed to the cause. Learn more at tandemdiabetes.comA DAY IN THE LIFE:As Senior Manager, Customer Care Operations, you'll provide strategic leadership across international customer care operations, driving service excellence, operational performance, and customer satisfaction across multiple regions.In this role, you will:Lead the overall International Customer Care Operations strategy, ensuring consistent delivery of outstanding customer experiences across all markets.Build and develop scalable customer service and support capabilities that support business growth and evolving customer needs.Lead and inspire teams responsible for customer service, order management support, country lead coordination, business systems, renewals, analytics, and continuous improvement.Partner closely with Commercial, Operations, Supply Chain, IT, Quality, Regulatory, Finance, and Country teams to deliver seamless customer experiences.Establish and monitor customer experience metrics and performance dashboards, including service levels, customer satisfaction, NPS, complaint trends, first-contact resolution, response times, and operational efficiency indicators.Drive continuous improvement initiatives using Lean principles and data-driven insights to optimise processes and enhance customer outcomes.Lead governance and optimisation of customer service procedures across regions, ensuring compliance, consistency, and operational effectiveness.Define service standards across phone, email, digital, and other customer support channels to ensure high-quality, timely customer interactions.Develop and implement customer operations strategies that support recurring deliveries, renewals, contract fulfilment, and long-term service continuity.Build strong partnerships with Commercial and Finance teams to ensure operational activities are customer-centric, financially sound, and aligned to business objectives.Champion Voice of the Customer initiatives by analysing customer feedback, complaints, survey results, frontline insights, and operational trends to identify improvement opportunities.Lead root-cause analysis efforts for recurring customer issues and implement sustainable corrective actions.Drive customer journey improvement initiatives in partnership with Country Leads and regional stakeholders.Own business processes supporting CRM, ERP, Genesys, and other customer support platforms, partnering with IT teams to deliver automation and system enhancements.Provide strategic oversight of Customer Care Training to ensure operational readiness, standardised processes, knowledge management, and quality monitoring.Support successful product launches by ensuring customer care teams are prepared through effective training, planning, documentation, staffing, and systems readiness.Develop executive-level reporting and analytics that provide actionable insights into customer interactions, operational performance, and service effectiveness.Lead customer renewal programmes across eligible markets, working closely with Country Managers and Commercial teams to maximise customer retention and long-term success.Establish accountability for end-to-end customer lifecycle execution, ensuring fulfilment commitments, shipment continuity, renewals, and service delivery are effectively managed.Location: This role can be based in the UK or Switzerland and will require travel to our customer centre in Porto.YOU'RE AWESOME AT:We're looking for someone who brings a combination of strategic leadership, operational expertise, and customer passion, including:Bachelor's degree or equivalent combination of education and relevant experience.Significant experience leading customer-facing operations within a highly regulated industry.Experience managing customer service, sales support, order processing, technical support, or contact centre functions.Proven success leading large-scale operational improvements, service transformation initiatives, and cross-functional programmes.Strong knowledge of customer service operations, workforce management, quality monitoring, performance metrics, and vendor management.Experience working with Salesforce CRM, contact centre technologies, cloud-based telephony, ERP systems, and customer support platforms.Strong analytical skills with the ability to translate data into meaningful business insights and recommendations.Demonstrated success building relationships and influencing stakeholders across multiple functions and regions.Knowledge of healthcare, medical device, or other regulated environments is highly desirable.Experience managing third-party customer service vendors or BPO partners is advantageous.Experience supporting complaint handling processes and quality recordkeeping is beneficial.Fluency in English is required; additional language skills are advantageous.Ability to travel internationally up to 25%.WHAT'S IN IT FOR YOU?This is an opportunity to make a meaningful impact in a growing global MedTech organisation committed to improving lives. You'll work in a collaborative, innovative environment where your ideas and expertise will help shape customer experiences across international markets.You'll enjoy:The opportunity to influence strategy and drive meaningful change at a global scale.A highly collaborative environment with talented colleagues across multiple functions and regions.Exposure to cutting-edge healthcare technology and innovative customer solutions.The autonomy to lead transformational initiatives and deliver measurable business impact.The chance to develop teams, build capabilities, and contribute to the future growth of the organisation.WHY YOU'LL LOVE WORKING HERE:At Tandem, we believe joy fuels excellence. That's why we've built a workplace that celebrates your achievements and supports your well-being. Our team thrives on pushing boundaries and fostering growth, all while maintaining a spirit of fun and camaraderie. This is just one of the ways we stay awesome!BE YOU, WITH US!We embrace the value that every single one of us brings to the table. But sometimes we forget that when we don't meet 100% of a job description's criteria - maybe you're feeling that way right now? We encourage you to apply anyway. Because we want you to be you, with us.Tandem is firmly committed to being an equal opportunity employer and does not discriminate on the basis of age, disability, sex, race, religion or belief, gender identity or expression, marriage/civil partnership, pregnancy/maternity, or sexual orientation. We are an inclusive organization, and we welcome applications from a wide range of candidates. Selection for roles will be based on individual merit alone.REFERRALS:We love a good referral! If you know someone who would be a great fit for this position, please share!Make a move that matters. Join Tandem Diabetes Care, where we're turning challenges into triumphs every day and where your talents will help shape a healthier, happier tomorrow.
Opening We are looking for an Enterprise CSM to join our team at Didomi's London office as we help global brands improve their digital brands' performance, grow ad revenue, and reduce privacy compliance risk. You will support our whole suite of privacy products. In this role, you will own and grow a portfolio of enterprise-level accounts, manage senior client relationships, deliver new client training and product demos, support integration on client properties, work collaboratively with teams across the company to relay client feedback, and more. As the strategic lead for your enterprise accounts, you will act as the primary point of contact for key stakeholders, build long-term account plans that align our products to each client's commercial objectives, and coordinate cross functional resources to deliver against them. Job Responsibilities Own and manage assigned relationships within our growing portfolio of clients across the UK and Ireland Serve as the strategic lead for enterprise-level accounts, building tailored account plans, driving retention and growth, and managing senior and executive stakeholder relationships Lead regular business reviews for enterprise clients, tracking commercial outcomes against agreed objectives and identifying opportunities for expansion Provide world class service through a variety of activities, including new client trainings and walkthroughs, technical support, and business reviews Capture and share product feedback with our engineering and product teams Demonstrate an interest in gaining technical expertise related to our products and offerings Report to the client services team to establish and meet account management goals and objectives Interpret data insights from our platform to recommend improvements and changes that will yield positive results for clients Stay up to date with the changing landscape of data privacy regulations Qualifications Significant experience working in a client facing services role, ideally managing enterprise or strategic accounts Exceptional client management skills, including experience engaging senior and executive stakeholders Strong project management experience Ability to manage conflicting priorities and meet deadlines Demonstrates a high degree of initiative and ownership Exceptional written and verbal communication skills Ability to be flexible and adaptable in high intensity situations Enthusiasm for working in a cross cultural team with clients across multiple countries Basic understanding of digital advertising and operations Ability to understand technical concepts and components of digital websites Experience using complex datasets to track performance trends, identify anomalies, and determine root causes Experience running analyses and presenting insights back to clients in a clear and meaningful way (Nice to Have) Experience using client facing tools such as Zendesk, Slack, and HubSpot Experience using internal tools such as Salesforce, Planhat, and Jira Experience with JavaScript, HTML, and CSS (strongly encouraged) Customer facing experience with publishers or digital media companies Experience using AI productivity tools Recruitment Process HR Screen (15 minutes) Hiring Manager Interview with our Director, Customer Success United Kingdom (30 minutes) Interview with our VP of Client Services & Global Enterprise (30 minutes) Take home Case Study Case Study Presentation Final Interview with a Founder (30 minutes)
Aug 22, 2026
Full time
Opening We are looking for an Enterprise CSM to join our team at Didomi's London office as we help global brands improve their digital brands' performance, grow ad revenue, and reduce privacy compliance risk. You will support our whole suite of privacy products. In this role, you will own and grow a portfolio of enterprise-level accounts, manage senior client relationships, deliver new client training and product demos, support integration on client properties, work collaboratively with teams across the company to relay client feedback, and more. As the strategic lead for your enterprise accounts, you will act as the primary point of contact for key stakeholders, build long-term account plans that align our products to each client's commercial objectives, and coordinate cross functional resources to deliver against them. Job Responsibilities Own and manage assigned relationships within our growing portfolio of clients across the UK and Ireland Serve as the strategic lead for enterprise-level accounts, building tailored account plans, driving retention and growth, and managing senior and executive stakeholder relationships Lead regular business reviews for enterprise clients, tracking commercial outcomes against agreed objectives and identifying opportunities for expansion Provide world class service through a variety of activities, including new client trainings and walkthroughs, technical support, and business reviews Capture and share product feedback with our engineering and product teams Demonstrate an interest in gaining technical expertise related to our products and offerings Report to the client services team to establish and meet account management goals and objectives Interpret data insights from our platform to recommend improvements and changes that will yield positive results for clients Stay up to date with the changing landscape of data privacy regulations Qualifications Significant experience working in a client facing services role, ideally managing enterprise or strategic accounts Exceptional client management skills, including experience engaging senior and executive stakeholders Strong project management experience Ability to manage conflicting priorities and meet deadlines Demonstrates a high degree of initiative and ownership Exceptional written and verbal communication skills Ability to be flexible and adaptable in high intensity situations Enthusiasm for working in a cross cultural team with clients across multiple countries Basic understanding of digital advertising and operations Ability to understand technical concepts and components of digital websites Experience using complex datasets to track performance trends, identify anomalies, and determine root causes Experience running analyses and presenting insights back to clients in a clear and meaningful way (Nice to Have) Experience using client facing tools such as Zendesk, Slack, and HubSpot Experience using internal tools such as Salesforce, Planhat, and Jira Experience with JavaScript, HTML, and CSS (strongly encouraged) Customer facing experience with publishers or digital media companies Experience using AI productivity tools Recruitment Process HR Screen (15 minutes) Hiring Manager Interview with our Director, Customer Success United Kingdom (30 minutes) Interview with our VP of Client Services & Global Enterprise (30 minutes) Take home Case Study Case Study Presentation Final Interview with a Founder (30 minutes)
You will need to login before you can apply for a job. View more categories View less categories Sector Human Resources Contract Type Permanent Hours Full Time We are seeking a London based Lead Employee Success (ES) Consultant to join our ES organization. This individual will partner closely with other ES teams, including ESBPs/other PC's, Employee Relations, People Services & Operations (PS&O), Compensation, Mobility, Recruiting, and Talent Development to coordinate, roll out and execute ES programs and initiatives that support the business needs of the organization. The role will primarily focus on supporting the more senior ES team members along with leading their own ES projects that deliver business value into the UK & Ireland team. This role will also provide specific support to managers and employees , including direct and specialized manager & employee support, coaching and enablement on a variety of ES topics and programs, including but not limited to, talent initiatives and programs, team dynamics, compensation data analysis, and audits and ad hoc analytics. The ideal candidate is one who is interested in making an impact at scale in one of the fastest growing companies and the industry; excels in a fast paced, high engagement environment; and is looking to work with a strong ES Organization. Responsibilities Act as a trusted advisor to business leaders, ensuring people strategies support business needs. Partner with leadership to drive organizational effectiveness and a high-performance culture. Partnering to support the business through transformation and change. Execute on continued reshaping, growth, acquisition, reorganization, etc Work directly with managers to resolve medium to complex issues. Give guidance, coaching, and support to resolve ambiguous situations and issues. Using business/country insights and best practices to influence, coach, enable and support people leaders and teams through complex ES topics. Serve as a project lead for ES programs, responsible for tracking project objectives, timelines, and communication plans by prioritizing responsibilities, and tracking and measuring to successful completion, sometimes organizing other members of the ESPC team to achieve objectives. Monitor and interpret trends and metrics around employee satisfaction, attrition and turnover, etc. Use HR analytic tools to make data-driven business decisions. Proactively understands what analysis needs to be done to provide a narrative to leaders on their overall org health and propose relevant ES activities. Support digital transformation efforts from ES operations , such as AI-driven recruitment and process automation. Partner with ES Operations team on knowledge transfer and resolving root cause service delivery issues that impact the employee and manager experience. Lead initiatives in partnership with COEs and PS&O peers to identify bodies of work that can be better done at scale through automation or revised processes and / or make recommendations when it is appropriate to align with with different teams. Mentor and onboard others across the ES organization and lead and coach them through initiatives. Applying HR knowledge specific to relevant country(ies) including Labour Relations, Works Councils and Unions (where applicable). Requirements and Key Skills Proven track record of AI fluency through designing and implementing AI enable process improvements. Demonstrated ability to support diverse, geographically dispersed, multicultural fast paced environment. Demonstrated ability to be a self-starter and proactive Comfort with ambiguity and proven change agency. Ability to develop effective relationships across all levels of the organization and with diverse client groups. Excellent verbal and written communication skills; must be a strong and succinct communicator. Ability to collect, assimilate, analyze and present data. Must have strong knowledge of Google Drive (Sheets and Slides) or other spreadsheet and presentations software; Workday and Salesforce a plus. Ability to take trends and data, boiling them down to presentable themes and connecting the dots . Ability to partner with COEs to design, build, and implement programs and processes to support business needs. Ability to deliver difficult feedback, coach leaders through difficult scenarios and facilitate team discussions. General knowledge of employment policies and practices Knowledge of staffing, compensation, and talent management best practices. Partner with the Labour relations, Compliance and Legal team to make sure Salesforce respects our Employment Legal obligations. Company About Us We're Salesforce, the Customer Company, inspiring the future of business with CRM + AI + Data + Trust + You. Leading with our core values, we help companies across every industry blaze new trails and connect with their customers in a whole new way with our AI CRM. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. Our Commitment to Equality At Salesforce, our commitment to driving equality and greater business value does not waver. We're working with employees, partners, Trailblazers, and customers to move closer to equality for all. "We are our own greatest asset in making the changes needed for a more accessible workplace and world, empowering people with disabilities to gain meaningful employment and to feel the sense of belonging we all strive for. It starts in our own house, working to become the employer of choice for people with disabilities and attracting and retaining the best talent the world has to offer, in which accessibility plays a critical role." - Catherine Nichols VP Office of Accessibility, Salesforce We are a Disability Confident Scheme member Salesforce is proud to be part of the Disability Confident Scheme, supporting employers in recruiting and retaining talent with disabilities or long-term health conditions in the UK. We are committed to providing accommodations that best suits your needs for your interview; applicants can opt-in to the Schemeusing this accommodation form . Disability Inclusive Workplace At Salesforce, we strive to create a workplace that is inclusive and accessible for all. Discover ourDublin andLondon office accessibility guides that showcase Salesforce's commitment to customer success, trust-building, and equity. Our world-class programmes help employees thrive and perform their work without barriers. We provide various assistive tech devices (i.e., speech recognition software and screen readers), Neurodiversity Job coaching, mentoring and career development opportunities, workplace accommodations, and regular disability inclusion training to people leaders. Your wellbeing is also important outside the workplace. Our employee benefits in theUK andIreland support you and your family in all life stages. The Office of Accessibility Salesforce's Office of Accessibility provides dedicated support to ensure Salesforce employees have the right tools and resources to perform - and thrive - in the workplace. From the very start of the hiring process, we offer an inclusive work environment for all. For more on the Office of Accessibility, visitour webpage . Meet Our Equality Groups: Abilityforce Accessibility and disabilities inclusion is part of our commitment. We believe that everyone should benefit from our products, experiences, and culture. We can't do this alone, and we don't have all the answers. Abilityforce unites people with visible and invisible disabilities and their allies, treating a community of support and sense of belonging. Learn morehere ! Awards and Achievements The Valuable 500 :In December 2019 Salesforce joined The Valuable 500, a worldwide call for 500 of the most influential businesses to include disability on their leadership agenda and to end biased attitudes towards disability in business. ILOGlobal Business and Disability Network : Salesforce is a member of the ILO Global Business and Disability Network, aiming to create a global workforce culture that is respectful and welcoming of people with disabilities. Disability Equality Index Award UK 2024:TheDisability:IN DEI index documents the growing importance of disability data in global business culture. Companies use the information contained in these pages to benchmark their disability inclusive initiatives. In 2024, Salesforce achieved the top score of 100, showcasing our efforts to make our company the best place to work for People with Disabilities. Member ofBusiness Disability Forum :Salesforce has been regularly partnering with the UK leading business membership organization in disability inclusion.
Aug 22, 2026
Full time
You will need to login before you can apply for a job. View more categories View less categories Sector Human Resources Contract Type Permanent Hours Full Time We are seeking a London based Lead Employee Success (ES) Consultant to join our ES organization. This individual will partner closely with other ES teams, including ESBPs/other PC's, Employee Relations, People Services & Operations (PS&O), Compensation, Mobility, Recruiting, and Talent Development to coordinate, roll out and execute ES programs and initiatives that support the business needs of the organization. The role will primarily focus on supporting the more senior ES team members along with leading their own ES projects that deliver business value into the UK & Ireland team. This role will also provide specific support to managers and employees , including direct and specialized manager & employee support, coaching and enablement on a variety of ES topics and programs, including but not limited to, talent initiatives and programs, team dynamics, compensation data analysis, and audits and ad hoc analytics. The ideal candidate is one who is interested in making an impact at scale in one of the fastest growing companies and the industry; excels in a fast paced, high engagement environment; and is looking to work with a strong ES Organization. Responsibilities Act as a trusted advisor to business leaders, ensuring people strategies support business needs. Partner with leadership to drive organizational effectiveness and a high-performance culture. Partnering to support the business through transformation and change. Execute on continued reshaping, growth, acquisition, reorganization, etc Work directly with managers to resolve medium to complex issues. Give guidance, coaching, and support to resolve ambiguous situations and issues. Using business/country insights and best practices to influence, coach, enable and support people leaders and teams through complex ES topics. Serve as a project lead for ES programs, responsible for tracking project objectives, timelines, and communication plans by prioritizing responsibilities, and tracking and measuring to successful completion, sometimes organizing other members of the ESPC team to achieve objectives. Monitor and interpret trends and metrics around employee satisfaction, attrition and turnover, etc. Use HR analytic tools to make data-driven business decisions. Proactively understands what analysis needs to be done to provide a narrative to leaders on their overall org health and propose relevant ES activities. Support digital transformation efforts from ES operations , such as AI-driven recruitment and process automation. Partner with ES Operations team on knowledge transfer and resolving root cause service delivery issues that impact the employee and manager experience. Lead initiatives in partnership with COEs and PS&O peers to identify bodies of work that can be better done at scale through automation or revised processes and / or make recommendations when it is appropriate to align with with different teams. Mentor and onboard others across the ES organization and lead and coach them through initiatives. Applying HR knowledge specific to relevant country(ies) including Labour Relations, Works Councils and Unions (where applicable). Requirements and Key Skills Proven track record of AI fluency through designing and implementing AI enable process improvements. Demonstrated ability to support diverse, geographically dispersed, multicultural fast paced environment. Demonstrated ability to be a self-starter and proactive Comfort with ambiguity and proven change agency. Ability to develop effective relationships across all levels of the organization and with diverse client groups. Excellent verbal and written communication skills; must be a strong and succinct communicator. Ability to collect, assimilate, analyze and present data. Must have strong knowledge of Google Drive (Sheets and Slides) or other spreadsheet and presentations software; Workday and Salesforce a plus. Ability to take trends and data, boiling them down to presentable themes and connecting the dots . Ability to partner with COEs to design, build, and implement programs and processes to support business needs. Ability to deliver difficult feedback, coach leaders through difficult scenarios and facilitate team discussions. General knowledge of employment policies and practices Knowledge of staffing, compensation, and talent management best practices. Partner with the Labour relations, Compliance and Legal team to make sure Salesforce respects our Employment Legal obligations. Company About Us We're Salesforce, the Customer Company, inspiring the future of business with CRM + AI + Data + Trust + You. Leading with our core values, we help companies across every industry blaze new trails and connect with their customers in a whole new way with our AI CRM. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. Our Commitment to Equality At Salesforce, our commitment to driving equality and greater business value does not waver. We're working with employees, partners, Trailblazers, and customers to move closer to equality for all. "We are our own greatest asset in making the changes needed for a more accessible workplace and world, empowering people with disabilities to gain meaningful employment and to feel the sense of belonging we all strive for. It starts in our own house, working to become the employer of choice for people with disabilities and attracting and retaining the best talent the world has to offer, in which accessibility plays a critical role." - Catherine Nichols VP Office of Accessibility, Salesforce We are a Disability Confident Scheme member Salesforce is proud to be part of the Disability Confident Scheme, supporting employers in recruiting and retaining talent with disabilities or long-term health conditions in the UK. We are committed to providing accommodations that best suits your needs for your interview; applicants can opt-in to the Schemeusing this accommodation form . Disability Inclusive Workplace At Salesforce, we strive to create a workplace that is inclusive and accessible for all. Discover ourDublin andLondon office accessibility guides that showcase Salesforce's commitment to customer success, trust-building, and equity. Our world-class programmes help employees thrive and perform their work without barriers. We provide various assistive tech devices (i.e., speech recognition software and screen readers), Neurodiversity Job coaching, mentoring and career development opportunities, workplace accommodations, and regular disability inclusion training to people leaders. Your wellbeing is also important outside the workplace. Our employee benefits in theUK andIreland support you and your family in all life stages. The Office of Accessibility Salesforce's Office of Accessibility provides dedicated support to ensure Salesforce employees have the right tools and resources to perform - and thrive - in the workplace. From the very start of the hiring process, we offer an inclusive work environment for all. For more on the Office of Accessibility, visitour webpage . Meet Our Equality Groups: Abilityforce Accessibility and disabilities inclusion is part of our commitment. We believe that everyone should benefit from our products, experiences, and culture. We can't do this alone, and we don't have all the answers. Abilityforce unites people with visible and invisible disabilities and their allies, treating a community of support and sense of belonging. Learn morehere ! Awards and Achievements The Valuable 500 :In December 2019 Salesforce joined The Valuable 500, a worldwide call for 500 of the most influential businesses to include disability on their leadership agenda and to end biased attitudes towards disability in business. ILOGlobal Business and Disability Network : Salesforce is a member of the ILO Global Business and Disability Network, aiming to create a global workforce culture that is respectful and welcoming of people with disabilities. Disability Equality Index Award UK 2024:TheDisability:IN DEI index documents the growing importance of disability data in global business culture. Companies use the information contained in these pages to benchmark their disability inclusive initiatives. In 2024, Salesforce achieved the top score of 100, showcasing our efforts to make our company the best place to work for People with Disabilities. Member ofBusiness Disability Forum :Salesforce has been regularly partnering with the UK leading business membership organization in disability inclusion.
Head of Salesforce Location: Hybrid - Gerrards Cross - 2-3 days per week Salary: 80- 100k + Bonus Type: Permanent No Sponsorship Available Purpose of the Role We are looking for an experienced Head of Salesforce to take end-to-end ownership of Salesforce and the wider commercial technology ecosystem supporting Sales, Customer Success, Order Management and Support. Salesforce is the operational backbone of the commercial organisation, and you will be accountable for its strategy, roadmap, governance, optimisation and day-to-day effectiveness. This is a leadership role but not a hands-off position. You will need to be technically credible within Salesforce, comfortable getting into the detail of configuration and processes, while providing strategic direction and challenging internal stakeholders and external implementation partners. A key priority will be ownership of Salesforce CPQ, ensuring pricing, product configuration, bundles, discounting and approval processes are scalable and well governed. Strong working knowledge of Salesforce CPQ is a mandatory requirement for this role. You will lead a small internal Salesforce team, manage an external Salesforce implementation partner and work closely with senior commercial stakeholders to ensure the platform delivers measurable business value. Key Responsibilities Salesforce Strategy & Ownership Own the Salesforce strategy, roadmap and operating model across the organisation. Define and prioritise Salesforce initiatives aligned to commercial objectives and business growth. Act as the senior Salesforce authority, providing direction on platform design, governance and best practice. Translate commercial requirements into scalable Salesforce processes across lead management, opportunities, pipeline, quoting, renewals, forecasting, attribution and approvals. Establish effective governance around platform changes, configuration, integrations, data and user access. Salesforce CPQ Own the ongoing administration, optimisation and roadmap of Salesforce CPQ. Manage product configuration, pricing structures, bundles, discounting and approval processes. Partner with Sales and Finance to ensure CPQ supports effective and scalable quote-to-cash processes. Manage specialist CPQ development and configuration delivered by external Salesforce partners. Identify opportunities to simplify and automate quoting and approval processes. Platform & Technical Leadership Maintain technical oversight across Sales Cloud and Service Cloud. Provide hands-on configuration where required, including Flow, validation rules, permission sets, page layouts, record types, reports and dashboards. Establish technical standards and design principles across the Salesforce environment. Ensure platform changes are effectively scoped, tested, documented and deployed. Lead investigations into complex platform issues and address root causes. Reduce support demand through better design, automation, governance and user self-service. Manage Salesforce releases and identify opportunities to utilise new functionality. Commercial Technology Ecosystem Own the wider Salesforce ecosystem, including platforms such as HubSpot, Clari, SalesLoft and Highspot. Ensure integrations, field mappings and data flows remain reliable and scalable. Evaluate Salesforce and AppExchange capabilities based on commercial value. Identify opportunities to automate, consolidate and improve the commercial technology stack. Help shape the roadmap for emerging Salesforce capabilities including Agentforce and AI. Leadership & Partner Management Lead, manage and develop a small internal Salesforce team. Establish clear priorities, responsibilities and technical standards. Coach team members and support professional development and Salesforce certifications. Own the relationship with the Salesforce implementation partner and relevant technology vendors. Scope specialist development, integration and transformation work. Hold external partners accountable for quality, cost, delivery and technical standards. Manage Salesforce resources, workload and relevant partner budgets. Governance, Data & Optimisation Ensure Salesforce remains stable, secure and high performing. Establish governance around data quality, security, permissions and platform changes. Own Salesforce data standards, including imports, mass updates, deduplication and data integrity. Monitor platform health, user adoption, performance and data quality. Establish KPIs for measuring Salesforce effectiveness and commercial value. Continuously identify opportunities to simplify processes and improve user experience. Senior Stakeholder Management Act as the senior Salesforce subject-matter expert across the organisation. Partner with leaders across Sales, Customer Success, Finance, Operations and Technology. Challenge requirements where appropriate and ensure solutions address genuine business problems. Communicate the Salesforce roadmap, priorities and platform changes to senior stakeholders. Provide visibility of platform performance, adoption, investment and ROI. Lead Salesforce adoption, training and change initiatives. Essential Experience Significant experience owning or leading Salesforce within a B2B commercial environment, ideally SaaS or technology. Strong hands-on Salesforce knowledge across Sales Cloud and Service Cloud. Strong working knowledge of Salesforce CPQ is mandatory, including pricing, product configuration, bundles, discounting and approval processes. Strong understanding of B2B commercial processes including pipeline, opportunities, quoting, renewals, forecasting and attribution. Strong declarative Salesforce configuration experience, including Flow, validation rules, permission sets, record types, page layouts, reports and dashboards. Experience defining and owning a Salesforce strategy and roadmap. Experience integrating Salesforce with commercial platforms such as HubSpot, Clari, SalesLoft or similar. Strong understanding of Salesforce data management, governance and security. Experience managing Salesforce implementation partners and external vendors. Experience leading, mentoring or managing Salesforce professionals. Track record of improving Salesforce adoption, reducing technical debt and simplifying business processes. Ability to influence and challenge senior commercial stakeholders. Strong communication skills with the ability to translate between commercial and technical requirements. Desirable Experience Previous experience as a Head of Salesforce, Salesforce Platform Lead, Salesforce Product Owner, Salesforce Manager or Senior Salesforce Lead. SaaS, software or technology industry experience. Salesforce certifications such as Administrator, Advanced Administrator, Platform App Builder or CPQ accreditation. Knowledge of Agentforce and Salesforce AI capabilities. Experience with AppExchange products and vendor evaluation. Familiarity with Jira and Salesforce integrations. Tableau, Power BI or similar reporting experience. Experience across broader Quote-to-Cash / Lead-to-Cash transformation. Key Competencies Strategic leadership - able to define the direction of Salesforce while remaining technically close to the platform. Commercial mindset - understands how B2B organisations sell, quote, forecast, renew and grow customers. Technical credibility - confident challenging solution designs, partners and technical decisions. Leadership - capable of developing a strong internal Salesforce capability. Stakeholder influence - comfortable engaging with and challenging senior leaders. Continuous improvement - constantly looking to simplify, automate and optimise the Salesforce ecosystem.
Aug 22, 2026
Full time
Head of Salesforce Location: Hybrid - Gerrards Cross - 2-3 days per week Salary: 80- 100k + Bonus Type: Permanent No Sponsorship Available Purpose of the Role We are looking for an experienced Head of Salesforce to take end-to-end ownership of Salesforce and the wider commercial technology ecosystem supporting Sales, Customer Success, Order Management and Support. Salesforce is the operational backbone of the commercial organisation, and you will be accountable for its strategy, roadmap, governance, optimisation and day-to-day effectiveness. This is a leadership role but not a hands-off position. You will need to be technically credible within Salesforce, comfortable getting into the detail of configuration and processes, while providing strategic direction and challenging internal stakeholders and external implementation partners. A key priority will be ownership of Salesforce CPQ, ensuring pricing, product configuration, bundles, discounting and approval processes are scalable and well governed. Strong working knowledge of Salesforce CPQ is a mandatory requirement for this role. You will lead a small internal Salesforce team, manage an external Salesforce implementation partner and work closely with senior commercial stakeholders to ensure the platform delivers measurable business value. Key Responsibilities Salesforce Strategy & Ownership Own the Salesforce strategy, roadmap and operating model across the organisation. Define and prioritise Salesforce initiatives aligned to commercial objectives and business growth. Act as the senior Salesforce authority, providing direction on platform design, governance and best practice. Translate commercial requirements into scalable Salesforce processes across lead management, opportunities, pipeline, quoting, renewals, forecasting, attribution and approvals. Establish effective governance around platform changes, configuration, integrations, data and user access. Salesforce CPQ Own the ongoing administration, optimisation and roadmap of Salesforce CPQ. Manage product configuration, pricing structures, bundles, discounting and approval processes. Partner with Sales and Finance to ensure CPQ supports effective and scalable quote-to-cash processes. Manage specialist CPQ development and configuration delivered by external Salesforce partners. Identify opportunities to simplify and automate quoting and approval processes. Platform & Technical Leadership Maintain technical oversight across Sales Cloud and Service Cloud. Provide hands-on configuration where required, including Flow, validation rules, permission sets, page layouts, record types, reports and dashboards. Establish technical standards and design principles across the Salesforce environment. Ensure platform changes are effectively scoped, tested, documented and deployed. Lead investigations into complex platform issues and address root causes. Reduce support demand through better design, automation, governance and user self-service. Manage Salesforce releases and identify opportunities to utilise new functionality. Commercial Technology Ecosystem Own the wider Salesforce ecosystem, including platforms such as HubSpot, Clari, SalesLoft and Highspot. Ensure integrations, field mappings and data flows remain reliable and scalable. Evaluate Salesforce and AppExchange capabilities based on commercial value. Identify opportunities to automate, consolidate and improve the commercial technology stack. Help shape the roadmap for emerging Salesforce capabilities including Agentforce and AI. Leadership & Partner Management Lead, manage and develop a small internal Salesforce team. Establish clear priorities, responsibilities and technical standards. Coach team members and support professional development and Salesforce certifications. Own the relationship with the Salesforce implementation partner and relevant technology vendors. Scope specialist development, integration and transformation work. Hold external partners accountable for quality, cost, delivery and technical standards. Manage Salesforce resources, workload and relevant partner budgets. Governance, Data & Optimisation Ensure Salesforce remains stable, secure and high performing. Establish governance around data quality, security, permissions and platform changes. Own Salesforce data standards, including imports, mass updates, deduplication and data integrity. Monitor platform health, user adoption, performance and data quality. Establish KPIs for measuring Salesforce effectiveness and commercial value. Continuously identify opportunities to simplify processes and improve user experience. Senior Stakeholder Management Act as the senior Salesforce subject-matter expert across the organisation. Partner with leaders across Sales, Customer Success, Finance, Operations and Technology. Challenge requirements where appropriate and ensure solutions address genuine business problems. Communicate the Salesforce roadmap, priorities and platform changes to senior stakeholders. Provide visibility of platform performance, adoption, investment and ROI. Lead Salesforce adoption, training and change initiatives. Essential Experience Significant experience owning or leading Salesforce within a B2B commercial environment, ideally SaaS or technology. Strong hands-on Salesforce knowledge across Sales Cloud and Service Cloud. Strong working knowledge of Salesforce CPQ is mandatory, including pricing, product configuration, bundles, discounting and approval processes. Strong understanding of B2B commercial processes including pipeline, opportunities, quoting, renewals, forecasting and attribution. Strong declarative Salesforce configuration experience, including Flow, validation rules, permission sets, record types, page layouts, reports and dashboards. Experience defining and owning a Salesforce strategy and roadmap. Experience integrating Salesforce with commercial platforms such as HubSpot, Clari, SalesLoft or similar. Strong understanding of Salesforce data management, governance and security. Experience managing Salesforce implementation partners and external vendors. Experience leading, mentoring or managing Salesforce professionals. Track record of improving Salesforce adoption, reducing technical debt and simplifying business processes. Ability to influence and challenge senior commercial stakeholders. Strong communication skills with the ability to translate between commercial and technical requirements. Desirable Experience Previous experience as a Head of Salesforce, Salesforce Platform Lead, Salesforce Product Owner, Salesforce Manager or Senior Salesforce Lead. SaaS, software or technology industry experience. Salesforce certifications such as Administrator, Advanced Administrator, Platform App Builder or CPQ accreditation. Knowledge of Agentforce and Salesforce AI capabilities. Experience with AppExchange products and vendor evaluation. Familiarity with Jira and Salesforce integrations. Tableau, Power BI or similar reporting experience. Experience across broader Quote-to-Cash / Lead-to-Cash transformation. Key Competencies Strategic leadership - able to define the direction of Salesforce while remaining technically close to the platform. Commercial mindset - understands how B2B organisations sell, quote, forecast, renew and grow customers. Technical credibility - confident challenging solution designs, partners and technical decisions. Leadership - capable of developing a strong internal Salesforce capability. Stakeholder influence - comfortable engaging with and challenging senior leaders. Continuous improvement - constantly looking to simplify, automate and optimise the Salesforce ecosystem.
ServiceNow CRM Specialist UK Wide Hybrid Permanent Up to the high 90k + bonus and benefits ServiceNow is making a bigger push into CRM, but there still are not many people who have spent years working across its newer customer products. The hiring manager knows that, so this is less about matching every module and more about finding someone who understands ServiceNow, CRM and how good customer operations should work. I'm working with a large transformation consultancy that wants to build its capability in this area ahead of expected client demand. They need a senior consultant who can sit with a client, understand how their customer services currently operate and help them work out what the future should look like. What You'll Be Doing You'll lead discovery sessions with customer operations, service and technology teams. You'll look at existing customer journeys, processes and systems, identify where services are falling short and turn that into a sensible transformation roadmap and business case. The work could involve customer case management, contact centre processes, field operations, self-service and workflow automation. You'll help shape solutions using either ServiceNow CSM or FSM, depending on the client and your own background. You may also be asked to help clients understand where ServiceNow fits alongside established CRM platforms such as Salesforce. This is not a hands-on development role. The wider consultancy has delivery teams that can handle the detailed implementation. Your job is to make sure the right problem is being solved, the proposed approach makes sense and the client understands the value they should get from it. You'll also support proposals, presentations and early conversations with prospective clients as the consultancy builds its customer workflow offering. What They're Looking For You'll probably come from a ServiceNow consulting, CRM transformation, business architecture or customer operations background. You need a good understanding of the ServiceNow platform and ideally experience with CSM or FSM. You do not need both. They are more interested in whether you understand CRM properly. You should be comfortable discussing customer journeys, case management, service operating models and the role technology can play in improving the experience for both customers and service teams. Candidates with a strong Salesforce or wider CRM background will also be considered, but you will still need enough ServiceNow knowledge to speak confidently about the platform and how its workflows could support customer operations. You'll need to be comfortable leading workshops, advising senior stakeholders and turning broad business problems into clear recommendations. Experience developing roadmaps, business cases or client proposals would be useful. ServiceNow certifications would be a bonus, but they are not the main thing the manager will judge you on. Why It's Worth Looking At This is a chance to get involved in an area of ServiceNow that is still taking shape. You will not be stepping into a rigid role or simply repeating the same type of implementation. You'll help decide how the consultancy approaches the market and what its customer workflow offering should look like. It should suit someone who enjoys ServiceNow but wants to spend less time on configuration and more time working with senior clients, shaping programmes and solving business problems. You can be based anywhere in the UK. Travel to one of the consultancy's UK offices will usually be around once a month, with client travel required at key project milestones. If your current title is different but your background covers ServiceNow, CRM and customer transformation, I'd still be keen to speak with you. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Aug 22, 2026
Full time
ServiceNow CRM Specialist UK Wide Hybrid Permanent Up to the high 90k + bonus and benefits ServiceNow is making a bigger push into CRM, but there still are not many people who have spent years working across its newer customer products. The hiring manager knows that, so this is less about matching every module and more about finding someone who understands ServiceNow, CRM and how good customer operations should work. I'm working with a large transformation consultancy that wants to build its capability in this area ahead of expected client demand. They need a senior consultant who can sit with a client, understand how their customer services currently operate and help them work out what the future should look like. What You'll Be Doing You'll lead discovery sessions with customer operations, service and technology teams. You'll look at existing customer journeys, processes and systems, identify where services are falling short and turn that into a sensible transformation roadmap and business case. The work could involve customer case management, contact centre processes, field operations, self-service and workflow automation. You'll help shape solutions using either ServiceNow CSM or FSM, depending on the client and your own background. You may also be asked to help clients understand where ServiceNow fits alongside established CRM platforms such as Salesforce. This is not a hands-on development role. The wider consultancy has delivery teams that can handle the detailed implementation. Your job is to make sure the right problem is being solved, the proposed approach makes sense and the client understands the value they should get from it. You'll also support proposals, presentations and early conversations with prospective clients as the consultancy builds its customer workflow offering. What They're Looking For You'll probably come from a ServiceNow consulting, CRM transformation, business architecture or customer operations background. You need a good understanding of the ServiceNow platform and ideally experience with CSM or FSM. You do not need both. They are more interested in whether you understand CRM properly. You should be comfortable discussing customer journeys, case management, service operating models and the role technology can play in improving the experience for both customers and service teams. Candidates with a strong Salesforce or wider CRM background will also be considered, but you will still need enough ServiceNow knowledge to speak confidently about the platform and how its workflows could support customer operations. You'll need to be comfortable leading workshops, advising senior stakeholders and turning broad business problems into clear recommendations. Experience developing roadmaps, business cases or client proposals would be useful. ServiceNow certifications would be a bonus, but they are not the main thing the manager will judge you on. Why It's Worth Looking At This is a chance to get involved in an area of ServiceNow that is still taking shape. You will not be stepping into a rigid role or simply repeating the same type of implementation. You'll help decide how the consultancy approaches the market and what its customer workflow offering should look like. It should suit someone who enjoys ServiceNow but wants to spend less time on configuration and more time working with senior clients, shaping programmes and solving business problems. You can be based anywhere in the UK. Travel to one of the consultancy's UK offices will usually be around once a month, with client travel required at key project milestones. If your current title is different but your background covers ServiceNow, CRM and customer transformation, I'd still be keen to speak with you. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Telesales Manager Location: Birmingham Hours: 37 hours per week, Monday to Friday Salary: £42,500 Basic Salary £50,000 OTE Our client, a well-established and highly successful business within the home improvement sector, is looking to appoint an experienced Telesales Manager to lead and develop their Birmingham-based telesales team. This is an exciting opportunity for a motivated sales leader who enjoys coaching people, driving performance and creating a positive, results-focused culture. You'll be responsible for managing a team dedicated to converting high-quality enquiries into appointments for a nationwide field sales team, while continuously improving processes, quality and overall performance. Reporting directly to the senior leadership team, you'll have genuine influence over the direction of the department and play a key role in supporting the company's continued growth. The Role As Telesales Manager, you'll oversee the day-to-day operation of a team of six telesales executives, ensuring they consistently deliver outstanding customer interactions while achieving ambitious appointment and conversion targets. You'll be responsible for developing your team, monitoring performance, introducing new initiatives and ensuring every opportunity is handled professionally and effectively. Key Responsibilities Lead, coach and motivate a team of telesales professionals to achieve and exceed agreed KPIs and business objectives. Create a high-performance culture through regular coaching, mentoring and performance management. Recruit, induct and develop new team members while supporting the ongoing development of existing colleagues. Introduce new ideas and initiatives to improve conversion rates, productivity and customer engagement. Monitor team performance through reporting, call quality reviews and KPI analysis. Ensure appointments generated for the nationwide design consultants are thoroughly qualified and meet agreed quality standards. Effectively manage workloads, staffing levels and daily priorities to maximise team performance. Work closely with senior management to identify opportunities for operational improvements and business growth. Maintain exceptional customer service standards across every customer interaction. About You We're looking for an enthusiastic and commercially minded leader who enjoys getting the very best from people and has a passion for delivering measurable results. You'll ideally have: At least three years' experience working within a telesales environment. A minimum of five years' experience managing and developing successful sales teams. A proven history of achieving and exceeding sales targets and performance objectives. Strong coaching, mentoring and leadership skills. Experience implementing performance improvement strategies and driving operational efficiencies. The ability to perform effectively within a fast-moving sales environment. Excellent organisational and planning skills with the ability to prioritise multiple tasks. Outstanding communication and interpersonal skills. Experience using CRM systems, with Salesforce knowledge being advantageous. Personal Qualities The successful candidate will be: Commercially focused with a strong results-driven mindset. A confident leader who motivates, supports and inspires others. Proactive, ambitious and always looking for ways to improve performance. Analytical, with the ability to interpret data and make informed business decisions. Professional, approachable and committed to delivering an outstanding customer experience. What's on Offer? £42,500 basic salary with an On-Target Earnings package of £50,000 Quarterly performance-related bonus Monday to Friday working pattern (37 hours per week) Free on-site parking Ongoing training and professional development A supportive and collaborative working environment The opportunity to make a genuine impact within a growing and successful business If you're an experienced telesales leader looking for a role where you can influence performance, develop a successful team and contribute to the continued growth of a well-established organisation, we'd love to hear from you. Simon Acres Recruitment are acting as the employment agency for this vacancy.
Aug 22, 2026
Full time
Telesales Manager Location: Birmingham Hours: 37 hours per week, Monday to Friday Salary: £42,500 Basic Salary £50,000 OTE Our client, a well-established and highly successful business within the home improvement sector, is looking to appoint an experienced Telesales Manager to lead and develop their Birmingham-based telesales team. This is an exciting opportunity for a motivated sales leader who enjoys coaching people, driving performance and creating a positive, results-focused culture. You'll be responsible for managing a team dedicated to converting high-quality enquiries into appointments for a nationwide field sales team, while continuously improving processes, quality and overall performance. Reporting directly to the senior leadership team, you'll have genuine influence over the direction of the department and play a key role in supporting the company's continued growth. The Role As Telesales Manager, you'll oversee the day-to-day operation of a team of six telesales executives, ensuring they consistently deliver outstanding customer interactions while achieving ambitious appointment and conversion targets. You'll be responsible for developing your team, monitoring performance, introducing new initiatives and ensuring every opportunity is handled professionally and effectively. Key Responsibilities Lead, coach and motivate a team of telesales professionals to achieve and exceed agreed KPIs and business objectives. Create a high-performance culture through regular coaching, mentoring and performance management. Recruit, induct and develop new team members while supporting the ongoing development of existing colleagues. Introduce new ideas and initiatives to improve conversion rates, productivity and customer engagement. Monitor team performance through reporting, call quality reviews and KPI analysis. Ensure appointments generated for the nationwide design consultants are thoroughly qualified and meet agreed quality standards. Effectively manage workloads, staffing levels and daily priorities to maximise team performance. Work closely with senior management to identify opportunities for operational improvements and business growth. Maintain exceptional customer service standards across every customer interaction. About You We're looking for an enthusiastic and commercially minded leader who enjoys getting the very best from people and has a passion for delivering measurable results. You'll ideally have: At least three years' experience working within a telesales environment. A minimum of five years' experience managing and developing successful sales teams. A proven history of achieving and exceeding sales targets and performance objectives. Strong coaching, mentoring and leadership skills. Experience implementing performance improvement strategies and driving operational efficiencies. The ability to perform effectively within a fast-moving sales environment. Excellent organisational and planning skills with the ability to prioritise multiple tasks. Outstanding communication and interpersonal skills. Experience using CRM systems, with Salesforce knowledge being advantageous. Personal Qualities The successful candidate will be: Commercially focused with a strong results-driven mindset. A confident leader who motivates, supports and inspires others. Proactive, ambitious and always looking for ways to improve performance. Analytical, with the ability to interpret data and make informed business decisions. Professional, approachable and committed to delivering an outstanding customer experience. What's on Offer? £42,500 basic salary with an On-Target Earnings package of £50,000 Quarterly performance-related bonus Monday to Friday working pattern (37 hours per week) Free on-site parking Ongoing training and professional development A supportive and collaborative working environment The opportunity to make a genuine impact within a growing and successful business If you're an experienced telesales leader looking for a role where you can influence performance, develop a successful team and contribute to the continued growth of a well-established organisation, we'd love to hear from you. Simon Acres Recruitment are acting as the employment agency for this vacancy.
Queen Square Recruitment Ltd
City Of Westminster, London
Salesforce Business Analyst We are seeking an experienced Salesforce Business Analyst to join a major transformation programme supporting a large-scale Lead-to-Cash journey. This is an exciting opportunity for a Senior Business Analyst with strong Salesforce knowledge to work across business stakeholders, product teams, and delivery squads to shape and deliver Salesforce-enabled solutions. Location: London, UK (Hybrid 3 days per week in office) Contract Type: Contract Duration: 12 months Day Rate: £380 per day (Inside IR35) Working Pattern: Hybrid The Role As a Senior Salesforce Business Analyst, you will play a key role within a product-focused transformation team, supporting discovery activities, requirements definition, solution alignment, and delivery across Salesforce platforms. You will work closely with Product Leads, Product Managers, SMEs, and technical teams to understand business processes, identify opportunities for improvement, and translate business needs into clear requirements and user stories. Key Responsibilities Support discovery workshops by preparing materials, capturing requirements, and documenting business processes. Work with stakeholders to understand sales processes, commercial models, exception scenarios, and capability gaps. Provide Salesforce demonstrations and platform walkthroughs to business stakeholders. Translate business requirements into user stories, acceptance criteria, and delivery artefacts. Support product teams with backlog refinement and story grooming. Maintain fit-gap assessments, risk registers, capability maps, and requirement documentation. Collaborate with business process teams, change teams, testing teams, and delivery squads. Support UAT preparation, test readiness, cutover activities, and go-live coordination. Produce clear communication materials including summaries, decision papers, and stakeholder updates. Use Salesforce reporting and data analysis to support business decisions. Required Experience Strong experience working as a Business Analyst within Salesforce environments. Solid understanding of Salesforce Sales Cloud and Lead-to-Cash processes. Experience working with Salesforce integrations into ERP or downstream business systems. Experience supporting Salesforce transformation programmes. Strong stakeholder management skills with the ability to work with senior business users. Experience running workshops, gathering requirements, and documenting business processes. Experience creating user stories, acceptance criteria, process flows, and business requirements. Comfortable working within Agile/Scrum delivery teams. Experience with tools such as Jira, Confluence, Miro, Visio, Excel, and SharePoint. Desirable Experience Salesforce CPQ experience. Exposure to Salesforce Revenue Cloud Advanced. Experience with SAP or Oracle integrations. Experience working within complex enterprise transformation programmes. Experience in product-led Agile teams. Experience within commercial, events, exhibitions, or subscription-based industries. Power BI/reporting experience. This is an excellent opportunity for a Salesforce Business Analyst looking to work on a high-profile transformation programme with significant business impact.
Aug 21, 2026
Contractor
Salesforce Business Analyst We are seeking an experienced Salesforce Business Analyst to join a major transformation programme supporting a large-scale Lead-to-Cash journey. This is an exciting opportunity for a Senior Business Analyst with strong Salesforce knowledge to work across business stakeholders, product teams, and delivery squads to shape and deliver Salesforce-enabled solutions. Location: London, UK (Hybrid 3 days per week in office) Contract Type: Contract Duration: 12 months Day Rate: £380 per day (Inside IR35) Working Pattern: Hybrid The Role As a Senior Salesforce Business Analyst, you will play a key role within a product-focused transformation team, supporting discovery activities, requirements definition, solution alignment, and delivery across Salesforce platforms. You will work closely with Product Leads, Product Managers, SMEs, and technical teams to understand business processes, identify opportunities for improvement, and translate business needs into clear requirements and user stories. Key Responsibilities Support discovery workshops by preparing materials, capturing requirements, and documenting business processes. Work with stakeholders to understand sales processes, commercial models, exception scenarios, and capability gaps. Provide Salesforce demonstrations and platform walkthroughs to business stakeholders. Translate business requirements into user stories, acceptance criteria, and delivery artefacts. Support product teams with backlog refinement and story grooming. Maintain fit-gap assessments, risk registers, capability maps, and requirement documentation. Collaborate with business process teams, change teams, testing teams, and delivery squads. Support UAT preparation, test readiness, cutover activities, and go-live coordination. Produce clear communication materials including summaries, decision papers, and stakeholder updates. Use Salesforce reporting and data analysis to support business decisions. Required Experience Strong experience working as a Business Analyst within Salesforce environments. Solid understanding of Salesforce Sales Cloud and Lead-to-Cash processes. Experience working with Salesforce integrations into ERP or downstream business systems. Experience supporting Salesforce transformation programmes. Strong stakeholder management skills with the ability to work with senior business users. Experience running workshops, gathering requirements, and documenting business processes. Experience creating user stories, acceptance criteria, process flows, and business requirements. Comfortable working within Agile/Scrum delivery teams. Experience with tools such as Jira, Confluence, Miro, Visio, Excel, and SharePoint. Desirable Experience Salesforce CPQ experience. Exposure to Salesforce Revenue Cloud Advanced. Experience with SAP or Oracle integrations. Experience working within complex enterprise transformation programmes. Experience in product-led Agile teams. Experience within commercial, events, exhibitions, or subscription-based industries. Power BI/reporting experience. This is an excellent opportunity for a Salesforce Business Analyst looking to work on a high-profile transformation programme with significant business impact.
About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 250,000 businesses worldwide - including Brex, Navan, Qantas, SHEIN and many more - with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,300 of the brightest and most innovative people in tech across 27 offices around the globe. Valued at US$11 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us. Attributes We Value We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role related expertise and sharp thinking, and you're motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero to one ideas into real products, and you "get stuff done" end to end. You use AI to work smarter and solve problems faster. Here, you'll tackle complex, high visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let's build what's next. About the Team The Financial Crime Compliance (FCC) team at Airwallex is a strategically vital function operating under a clear Three Lines of Defence model. As the independent second line, FCC owns the global AML/CTF programme, sanctions framework, risk assessment methodology, and governance infrastructure across all global entities. As Airwallex scales into new markets and deepens its engagement with global regulatory bodies, we are building a world class compliance organization capable of managing complex financial crime risks at scale. This is an environment where you will tackle high impact challenges, shape global fintech risk strategies, and help establish foundations for long term growth. What you'll do As Manager, FCC Monitoring & Testing, EMEA you will shape and scale Airwallex's global financial crime compliance monitoring and testing framework, establishing a rigorous, data driven second line assurance function. You will independently validate the design and operating effectiveness of AML, Sanctions, and KYC/KYB controls across all production environments and establish a monitoring framework and associated metrics to support executive decisioning and ongoing maintenance of program and control operating effectiveness. You will work closely with the broader FCC organization, Product, Engineering, Operations, and regional leadership to turn testing insights into operational accountability, robust remediation, and a defensible compliance posture before global regulators and institutional banking partners. This role covers the APAC region (excluding China and Hong Kong) and is based in Singapore. In this role, you will be a key part of a global team, collaborating closely across regions to drive consistent FCC Monitoring & Testing standards. Responsibilities: Contribute to the strategic development, execution, and continuous evolution of Airwallex's Global FCC Monitoring & Testing Programme, establishing robust, risk based testing methodologies and annual plans for independent second line assurance. Design comprehensive testing frameworks to validate core compliance controls across customer onboarding, periodic reviews, sanctions screening, transaction monitoring, and regulatory reporting workflows, ensuring coverage keeps pace with product and market expansion. Oversee the ongoing FCC monitoring program for APAC (excluding China and Hong Kong), including establishment of KPIs and operating effectiveness metrics. Advance the transition from traditional sample reviews toward continuous, data enabled assurance by leveraging data analytics, system logs, and automated testing scripts to evaluate compliance control performance at the population level. Oversee the independent validation of system encoded controls, including transaction monitoring thresholds, screening logic, and customer risk rating models, ensuring systems function as intended without logic drift or hidden control gaps. Translate complex testing outcomes and thematic trends into clear, decision useful reporting for executive leadership and governance forums, providing constructive challenge to stakeholders and tracking the root cause remediation of control deficiencies. Represent the FCC monitoring and testing function during regulatory examinations, internal or external audits, and banking partner reviews, confidently defending testing methodologies and control evidence. Who you are We're looking for people who meet the minimum requirements for this role. The preferred qualifications are great to have, but are not mandatory. Minimum qualifications: Bachelor's degree in Finance, Accounting, Law, Information Systems, Business Administration, or a related quantitative/analytical discipline. CAMS certification or an ICA International Diploma in Governance, Risk, and Compliance (or equivalent professional credential). 7+ years of experience within FCC quality assurance, compliance monitoring, internal audit, or a related second/third line control function inside a fintech, payments, or highly regulated banking environment. Strong technical knowledge of financial crime controls across transaction monitoring, sanctions/PEP screening, customer due diligence, and digital KYC/KYB workflows. Proven mastery of risk based testing methodologies, including scoping, sampling, design and operating effectiveness assessments, issue writing, and remediation validation. A high ownership, pragmatic approach, with excellent written communication and stakeholder management skills to challenge senior partners constructively and drive operational accountability. Preferred qualifications: Advanced degree such as an MBA, Master's in Regulatory Compliance, Risk Management, or a related field. Professional assurance or audit certifications such as CAMS Audit, CISA, or CIA. Strong fintech and platforms experience, including exposure to cloud native, API driven, high growth global environments with significant cross border transaction volume. Strong data literacy, including comfort using SQL, Python, BI dashboards, or automated tools to support continuous control validation and population based testing. Experience partnering directly with Product, Data Science, and Engineering teams to validate automated rules, model driven controls, and rapid deployments within an agile product lifecycle. Applicant Safety Policy: Fraud and Third Party Recruiters To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from email address. Equal opportunity Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don't regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.
Aug 21, 2026
Full time
About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 250,000 businesses worldwide - including Brex, Navan, Qantas, SHEIN and many more - with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,300 of the brightest and most innovative people in tech across 27 offices around the globe. Valued at US$11 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us. Attributes We Value We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role related expertise and sharp thinking, and you're motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero to one ideas into real products, and you "get stuff done" end to end. You use AI to work smarter and solve problems faster. Here, you'll tackle complex, high visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let's build what's next. About the Team The Financial Crime Compliance (FCC) team at Airwallex is a strategically vital function operating under a clear Three Lines of Defence model. As the independent second line, FCC owns the global AML/CTF programme, sanctions framework, risk assessment methodology, and governance infrastructure across all global entities. As Airwallex scales into new markets and deepens its engagement with global regulatory bodies, we are building a world class compliance organization capable of managing complex financial crime risks at scale. This is an environment where you will tackle high impact challenges, shape global fintech risk strategies, and help establish foundations for long term growth. What you'll do As Manager, FCC Monitoring & Testing, EMEA you will shape and scale Airwallex's global financial crime compliance monitoring and testing framework, establishing a rigorous, data driven second line assurance function. You will independently validate the design and operating effectiveness of AML, Sanctions, and KYC/KYB controls across all production environments and establish a monitoring framework and associated metrics to support executive decisioning and ongoing maintenance of program and control operating effectiveness. You will work closely with the broader FCC organization, Product, Engineering, Operations, and regional leadership to turn testing insights into operational accountability, robust remediation, and a defensible compliance posture before global regulators and institutional banking partners. This role covers the APAC region (excluding China and Hong Kong) and is based in Singapore. In this role, you will be a key part of a global team, collaborating closely across regions to drive consistent FCC Monitoring & Testing standards. Responsibilities: Contribute to the strategic development, execution, and continuous evolution of Airwallex's Global FCC Monitoring & Testing Programme, establishing robust, risk based testing methodologies and annual plans for independent second line assurance. Design comprehensive testing frameworks to validate core compliance controls across customer onboarding, periodic reviews, sanctions screening, transaction monitoring, and regulatory reporting workflows, ensuring coverage keeps pace with product and market expansion. Oversee the ongoing FCC monitoring program for APAC (excluding China and Hong Kong), including establishment of KPIs and operating effectiveness metrics. Advance the transition from traditional sample reviews toward continuous, data enabled assurance by leveraging data analytics, system logs, and automated testing scripts to evaluate compliance control performance at the population level. Oversee the independent validation of system encoded controls, including transaction monitoring thresholds, screening logic, and customer risk rating models, ensuring systems function as intended without logic drift or hidden control gaps. Translate complex testing outcomes and thematic trends into clear, decision useful reporting for executive leadership and governance forums, providing constructive challenge to stakeholders and tracking the root cause remediation of control deficiencies. Represent the FCC monitoring and testing function during regulatory examinations, internal or external audits, and banking partner reviews, confidently defending testing methodologies and control evidence. Who you are We're looking for people who meet the minimum requirements for this role. The preferred qualifications are great to have, but are not mandatory. Minimum qualifications: Bachelor's degree in Finance, Accounting, Law, Information Systems, Business Administration, or a related quantitative/analytical discipline. CAMS certification or an ICA International Diploma in Governance, Risk, and Compliance (or equivalent professional credential). 7+ years of experience within FCC quality assurance, compliance monitoring, internal audit, or a related second/third line control function inside a fintech, payments, or highly regulated banking environment. Strong technical knowledge of financial crime controls across transaction monitoring, sanctions/PEP screening, customer due diligence, and digital KYC/KYB workflows. Proven mastery of risk based testing methodologies, including scoping, sampling, design and operating effectiveness assessments, issue writing, and remediation validation. A high ownership, pragmatic approach, with excellent written communication and stakeholder management skills to challenge senior partners constructively and drive operational accountability. Preferred qualifications: Advanced degree such as an MBA, Master's in Regulatory Compliance, Risk Management, or a related field. Professional assurance or audit certifications such as CAMS Audit, CISA, or CIA. Strong fintech and platforms experience, including exposure to cloud native, API driven, high growth global environments with significant cross border transaction volume. Strong data literacy, including comfort using SQL, Python, BI dashboards, or automated tools to support continuous control validation and population based testing. Experience partnering directly with Product, Data Science, and Engineering teams to validate automated rules, model driven controls, and rapid deployments within an agile product lifecycle. Applicant Safety Policy: Fraud and Third Party Recruiters To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from email address. Equal opportunity Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don't regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.
THE CARWOW GROUP Carwow Group is driven by a passion for getting people into cars. But not just any car, the right car. That's why we are building the go-to destination for car changing, whether you are looking to buy, sell or lease. Designed to reach drivers everywhere with our trail blazing portfolio of personality rich automotive brands; Carwow, Auto Express, evo, Driving Electric and Car Buyer. What started as a simple reviews site, is now one of the largest online car changing destinations in Europe. Last year alone we grew over 50% with nearly £3bn worth of cars bought on site, while £1.8bn of cars were listed for sale through our Sell My Car service. Over 10m customers have used Carwow to help them buy and sell cars since its inception. In 2024 we went big and acquired Autavia, doubling our audience overnight. Together we now have one of the biggest YouTube channels in the world with over 1.1 billion annual views, sell 1.2 million print copies of our magazines and have an annual web content reach over 350 million. We are winners of the prestigious Culture 100 award that recognises the most loved and happiest tech companies to work for! We have just raised $52m in funding led by global venture capital firm Bessemer Venture Partners (an early backer of LinkedIn and Shopify) to accelerate our growth plans! As pioneers, we're always driving for new territory and positive change, so our work as a group is never done. Where others see difficulty, it's our responsibility to see possibility - building new experiences, launching new titles and listening to drivers. Being a part of Carwow Group means championing drivers and the automotive industry, acting as a disrupter and never being afraid to fail (but learning fast when we do!). Our team of 600 employees across the UK, Germany, Spain and Portugal are revolutionising car changing and we are fast expanding our mission across every single brand and country we operate in, so jump in! WHY JOIN US? THE ROLE This is a director role running the operating engine behind our commercial teams. Carwow sells cars in two ways: Sell My Car, where drivers sell their car to dealers, and Get Your Car, where they buy or lease their next one. As Director, GTM & Revenue Operations you own the operating model those commercial teams run on: the go-to-market process, the enablement and quality that get people productive, the systems they work in (Salesforce and the wider commercial tech stack), the analytics that forecast the commercial number, and the programme management that lands cross functional change. The function covers five areas: GTM Operations, Sales Enablement, Tooling & Platform, Rev Ops Analytics and Program Management. You report to the VP, Marketplace Operations and sit close to both the numbers and the commercial teams you serve. You make the commercial motion work; the commercial teams own the selling and the relationships. This is a builder's role as much as a running one. You inherit a team of three (programme management, sales enablement and platform) and a clear mandate to grow the function to what the business needs. Shaping and hiring that team, and making the case for it, is central to the job. The commercial org has recently brought its Sell My Car and Get Your Car teams into a single account management function serving one dealer network, so you'll run one operating model across both products (a unified Salesforce, aligned targets and comp, consistent enablement and quality) and get the last of that integration to steady state. The function has already moved real numbers here, reworking the sales process, standing up sales engagement tooling and sharpening enablement, and your job is to take that further. You own the operating model, process, enablement, the systems requirement and the forecast. The commercial organisation owns the relationships, the selling and delivery against the number. You design the targets, compensation and territory structures with commercial leadership and you shape decisions through the strength of the operating case. In your first year, success looks like a forecast that's trusted and accurate, new hires productive faster, a consistent quality bar across the combined team, and the platform and process the org runs on every day. WHAT YOU'LL DO Own GTM operations: define the go to market playbook, pipeline and commercial process across both marketplaces, and, with commercial leadership, design the targets, compensation and territory / account structures that tie individual attainment to the business outcome. Own capacity and headcount planning with Workforce Management. Own sales enablement and quality: build the onboarding and ramp to productivity structures, a standard readiness sign off, org wide QA and calibration, and ongoing L&D for both individual contributors and leaders, so new hires get productive faster and quality holds across the organisation. Own the requirements for the commercial systems and tooling: direct Salesforce as the commercial system of record, owning the process and workflow design, prioritisation and the roadmap to bring the whole commercial org onto one platform, plus the sales engagement and automation tooling (e.g. Groove), AI assisted workflows and the performance dashboards the teams run on. You own the requirement and how the commercial org runs on the platform; the platform itself, its build and administration, sits with the tech org, who you partner with and direct. Own revenue operations analytics and forecasting: produce a forward looking commercial forecast that feeds trading and reconciles to Finance's P&L view, own the operational reporting that diagnoses what the volume and operational teams are driving into the number, and provide the evidence base behind comp and performance decisions. You own the operational read and set the requirement; you partner with Finance and the central analytics and data teams, who own the build. Own program management: run the commercial PMO, from end to end discovery and sizing of new initiatives through governance (charters, RACI, risk and impact), so cross functional commercial programmes land on time with clear ownership. Build the function: shape and hire the team the function needs across the five areas, from a starting base of three, and make the case for the investment. Run the combined Sell My Car and Get Your Car commercial operation as one, a single dealer view, one operating model, and consistent process across both products. Get more out of the team with AI and automation: mature how the commercial org operates with AI first tooling and automation, so manual workflows disappear and the org gets the answer without a person in the loop. Feed the operating rhythm: own the commercial motion input into the weekly operating cadence and the read up to Finance, trading and the CEO, with a clean, leadership ready view of where the pipeline sits and where it is heading. WHAT YOU'LL NEED Please note: We know that no candidate will be a perfect match for everything here, so please apply if you're close to the brief. If you meet most of the essentials, we'd like to hear from you. The essentials: A track record of leading a revenue operations, commercial operations or GTM operations function at scale, in a marketplace, growth or B2B sales context Breadth across the operating model: you've owned, or closely partnered on, most of GTM process, enablement, commercial systems and analytics, and you understand how they fit together Strong CRM fluency with Salesforce as a system of record: you can set the requirements, shape the data model and process, and direct a platform team, not just keep it clean Commercial process and incentive design: targets, compensation, territory and capacity planning tied to business outcomes A people leader and builder: you've grown a multi disciplinary team from a small base, hired well, and set a clear bar Analytical and data fluent: comfortable in a forecast and a pipeline model, and drawing honest conclusions from the numbers How you'll work (we'll explore these in interview): Fluent and curious with AI: you use it to work faster and help a team adopt it Comfortable running a cross functional PMO, with charters, RACI and clear risk management Credible with senior stakeholders: you make a well evidenced case and hold it under challenge, and you influence across teams you don't own Self directed: you turn an ambiguous problem into a plan, with a bias for action Intellectually honest: you surface the hard truth early rather than the comfortable answer late Nice to have: Hands on Salesforce administration or architecture (certification a plus), CPQ, and sales engagement / revenue intelligence tooling (e.g. Groove, Outreach) SQL / data warehouse fluency Marketplace, two sided platform or automotive experience Process improvement or operational excellence training (e.g. Lean Six Sigma), especially paired with a commercial background INTERVIEW PROCESS Phone screen with a member of the Talent Team First round interview with the hiring manager focussed on prior experience Second round made up of a case study presentation on a revenue operations problem (we'll send the brief in advance and give you time to prepare) Situational/company values interview with senior members of the leadership team Final round interview with a member of the Exec team We want everyone to do their best thinking, so if you'd like any adjustments to the process, just let us know. WHAT'S IN IT FOR YOU . click apply for full job details
Aug 21, 2026
Full time
THE CARWOW GROUP Carwow Group is driven by a passion for getting people into cars. But not just any car, the right car. That's why we are building the go-to destination for car changing, whether you are looking to buy, sell or lease. Designed to reach drivers everywhere with our trail blazing portfolio of personality rich automotive brands; Carwow, Auto Express, evo, Driving Electric and Car Buyer. What started as a simple reviews site, is now one of the largest online car changing destinations in Europe. Last year alone we grew over 50% with nearly £3bn worth of cars bought on site, while £1.8bn of cars were listed for sale through our Sell My Car service. Over 10m customers have used Carwow to help them buy and sell cars since its inception. In 2024 we went big and acquired Autavia, doubling our audience overnight. Together we now have one of the biggest YouTube channels in the world with over 1.1 billion annual views, sell 1.2 million print copies of our magazines and have an annual web content reach over 350 million. We are winners of the prestigious Culture 100 award that recognises the most loved and happiest tech companies to work for! We have just raised $52m in funding led by global venture capital firm Bessemer Venture Partners (an early backer of LinkedIn and Shopify) to accelerate our growth plans! As pioneers, we're always driving for new territory and positive change, so our work as a group is never done. Where others see difficulty, it's our responsibility to see possibility - building new experiences, launching new titles and listening to drivers. Being a part of Carwow Group means championing drivers and the automotive industry, acting as a disrupter and never being afraid to fail (but learning fast when we do!). Our team of 600 employees across the UK, Germany, Spain and Portugal are revolutionising car changing and we are fast expanding our mission across every single brand and country we operate in, so jump in! WHY JOIN US? THE ROLE This is a director role running the operating engine behind our commercial teams. Carwow sells cars in two ways: Sell My Car, where drivers sell their car to dealers, and Get Your Car, where they buy or lease their next one. As Director, GTM & Revenue Operations you own the operating model those commercial teams run on: the go-to-market process, the enablement and quality that get people productive, the systems they work in (Salesforce and the wider commercial tech stack), the analytics that forecast the commercial number, and the programme management that lands cross functional change. The function covers five areas: GTM Operations, Sales Enablement, Tooling & Platform, Rev Ops Analytics and Program Management. You report to the VP, Marketplace Operations and sit close to both the numbers and the commercial teams you serve. You make the commercial motion work; the commercial teams own the selling and the relationships. This is a builder's role as much as a running one. You inherit a team of three (programme management, sales enablement and platform) and a clear mandate to grow the function to what the business needs. Shaping and hiring that team, and making the case for it, is central to the job. The commercial org has recently brought its Sell My Car and Get Your Car teams into a single account management function serving one dealer network, so you'll run one operating model across both products (a unified Salesforce, aligned targets and comp, consistent enablement and quality) and get the last of that integration to steady state. The function has already moved real numbers here, reworking the sales process, standing up sales engagement tooling and sharpening enablement, and your job is to take that further. You own the operating model, process, enablement, the systems requirement and the forecast. The commercial organisation owns the relationships, the selling and delivery against the number. You design the targets, compensation and territory structures with commercial leadership and you shape decisions through the strength of the operating case. In your first year, success looks like a forecast that's trusted and accurate, new hires productive faster, a consistent quality bar across the combined team, and the platform and process the org runs on every day. WHAT YOU'LL DO Own GTM operations: define the go to market playbook, pipeline and commercial process across both marketplaces, and, with commercial leadership, design the targets, compensation and territory / account structures that tie individual attainment to the business outcome. Own capacity and headcount planning with Workforce Management. Own sales enablement and quality: build the onboarding and ramp to productivity structures, a standard readiness sign off, org wide QA and calibration, and ongoing L&D for both individual contributors and leaders, so new hires get productive faster and quality holds across the organisation. Own the requirements for the commercial systems and tooling: direct Salesforce as the commercial system of record, owning the process and workflow design, prioritisation and the roadmap to bring the whole commercial org onto one platform, plus the sales engagement and automation tooling (e.g. Groove), AI assisted workflows and the performance dashboards the teams run on. You own the requirement and how the commercial org runs on the platform; the platform itself, its build and administration, sits with the tech org, who you partner with and direct. Own revenue operations analytics and forecasting: produce a forward looking commercial forecast that feeds trading and reconciles to Finance's P&L view, own the operational reporting that diagnoses what the volume and operational teams are driving into the number, and provide the evidence base behind comp and performance decisions. You own the operational read and set the requirement; you partner with Finance and the central analytics and data teams, who own the build. Own program management: run the commercial PMO, from end to end discovery and sizing of new initiatives through governance (charters, RACI, risk and impact), so cross functional commercial programmes land on time with clear ownership. Build the function: shape and hire the team the function needs across the five areas, from a starting base of three, and make the case for the investment. Run the combined Sell My Car and Get Your Car commercial operation as one, a single dealer view, one operating model, and consistent process across both products. Get more out of the team with AI and automation: mature how the commercial org operates with AI first tooling and automation, so manual workflows disappear and the org gets the answer without a person in the loop. Feed the operating rhythm: own the commercial motion input into the weekly operating cadence and the read up to Finance, trading and the CEO, with a clean, leadership ready view of where the pipeline sits and where it is heading. WHAT YOU'LL NEED Please note: We know that no candidate will be a perfect match for everything here, so please apply if you're close to the brief. If you meet most of the essentials, we'd like to hear from you. The essentials: A track record of leading a revenue operations, commercial operations or GTM operations function at scale, in a marketplace, growth or B2B sales context Breadth across the operating model: you've owned, or closely partnered on, most of GTM process, enablement, commercial systems and analytics, and you understand how they fit together Strong CRM fluency with Salesforce as a system of record: you can set the requirements, shape the data model and process, and direct a platform team, not just keep it clean Commercial process and incentive design: targets, compensation, territory and capacity planning tied to business outcomes A people leader and builder: you've grown a multi disciplinary team from a small base, hired well, and set a clear bar Analytical and data fluent: comfortable in a forecast and a pipeline model, and drawing honest conclusions from the numbers How you'll work (we'll explore these in interview): Fluent and curious with AI: you use it to work faster and help a team adopt it Comfortable running a cross functional PMO, with charters, RACI and clear risk management Credible with senior stakeholders: you make a well evidenced case and hold it under challenge, and you influence across teams you don't own Self directed: you turn an ambiguous problem into a plan, with a bias for action Intellectually honest: you surface the hard truth early rather than the comfortable answer late Nice to have: Hands on Salesforce administration or architecture (certification a plus), CPQ, and sales engagement / revenue intelligence tooling (e.g. Groove, Outreach) SQL / data warehouse fluency Marketplace, two sided platform or automotive experience Process improvement or operational excellence training (e.g. Lean Six Sigma), especially paired with a commercial background INTERVIEW PROCESS Phone screen with a member of the Talent Team First round interview with the hiring manager focussed on prior experience Second round made up of a case study presentation on a revenue operations problem (we'll send the brief in advance and give you time to prepare) Situational/company values interview with senior members of the leadership team Final round interview with a member of the Exec team We want everyone to do their best thinking, so if you'd like any adjustments to the process, just let us know. WHAT'S IN IT FOR YOU . click apply for full job details
