Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams leading them. We'll broaden your horizons As a firm our focus on delivering quality audit work for the benefit of the public interest is our key priority. Our Audit teams are essential, not just to BDO, but to the whole economy. With specialist knowledge of sectors, markets and geographies; our auditors have the business understanding necessary to deliver the high quality and robust audits that companies and their stakeholders can trust. As part of our Audit team, you'll receive the support you need to reach your potential. From completing professional qualifications to developing new skills and exploring different learning opportunities, you'll join a friendly and diverse team whose work really matters. Use your skills to build a career in Audit at BDO. We'll help you succeed The work we do is underpinned by quality. We deliver audits which are trusted and transparent which can be relied upon by companies and their stakeholders. You'll be someone who is comfortable working pro-actively and, managing your own tasks, as well as confident collaborating with others and communicating regularly with Senior Managers, Directors, and BDO's Partners. You'll help deliver accurate and transparent reporting to all relevant stakeholders as you provide long term value. You will: Act as audit lead - the expectation is that on large assignments this role will be supported by one (or more) Managers. Overall responsibility for each assignment will be retained by the Partner. People management responsibilities covering resource planning and allocation, performance management, training and recommendations for promotion. Act as a mentor to team members and provide coaching with a view to assisting them to achieve their personal career goals. Act as a role model for Manager level. Technical Skills ACA/ICAS qualified or overseas equivalent. Educated up to degree level or CTS. Significant experience of delivering audit and other assurance services to major businesses, including listed (full list and AIM) firms with international interests. Excellent working knowledge of UK and International GAAS, IFRS, UK GAAP and Financial Reporting requirements. Able to demonstrate the development of an industry network. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to our business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Jan 09, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams leading them. We'll broaden your horizons As a firm our focus on delivering quality audit work for the benefit of the public interest is our key priority. Our Audit teams are essential, not just to BDO, but to the whole economy. With specialist knowledge of sectors, markets and geographies; our auditors have the business understanding necessary to deliver the high quality and robust audits that companies and their stakeholders can trust. As part of our Audit team, you'll receive the support you need to reach your potential. From completing professional qualifications to developing new skills and exploring different learning opportunities, you'll join a friendly and diverse team whose work really matters. Use your skills to build a career in Audit at BDO. We'll help you succeed The work we do is underpinned by quality. We deliver audits which are trusted and transparent which can be relied upon by companies and their stakeholders. You'll be someone who is comfortable working pro-actively and, managing your own tasks, as well as confident collaborating with others and communicating regularly with Senior Managers, Directors, and BDO's Partners. You'll help deliver accurate and transparent reporting to all relevant stakeholders as you provide long term value. You will: Act as audit lead - the expectation is that on large assignments this role will be supported by one (or more) Managers. Overall responsibility for each assignment will be retained by the Partner. People management responsibilities covering resource planning and allocation, performance management, training and recommendations for promotion. Act as a mentor to team members and provide coaching with a view to assisting them to achieve their personal career goals. Act as a role model for Manager level. Technical Skills ACA/ICAS qualified or overseas equivalent. Educated up to degree level or CTS. Significant experience of delivering audit and other assurance services to major businesses, including listed (full list and AIM) firms with international interests. Excellent working knowledge of UK and International GAAS, IFRS, UK GAAP and Financial Reporting requirements. Able to demonstrate the development of an industry network. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to our business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
We are recruiting for our valued client, who are a market-leading provider of IT Project Management Services. They are currently looking for an experienced IT Project Manager to join their team, on a permanent, full-time basis, 5 days per week, working on client sites within the Warrington/North-West region, with some opportunity to work from home, client/project dependent. The IT Project Manager role offers a competitive salary and a comprehensive benefits package, including a profit share bonus, employee assistance programme, company pension scheme, and life assurance. The Role of IT Project Manager As an IT Project Manager, you will be directly client facing, and responsible for leading and managing all aspects of IT projects, from conception to completion. This includes planning and scheduling, risk management, communication, and stakeholder management. You will also be responsible for ensuring that all projects are delivered on time, within budget, and to the highest quality standards. To be successful in this role, you will need to have a strong understanding of IT project management methodologies, as well as experience in managing complex projects. You should also have excellent communication and interpersonal skills, as you will be working closely with a variety of stakeholders, including clients, team members, and senior management. Key Responsibilities All aspects of client-side project management; accountability for project delivery Definition, scoping and planning of multi-disciplinary projects Stakeholder management Business case development Business change management Selection and implementation management Benefits tracking About you Candidates will have a proven track record of delivering complex technical IT projects, ideally with a minimum of 4-5 years experience within a dedicated IT Project Manager role. You need to have a UK driving licence, access to a vehicle and already hold the right to work in the UK, as our client is not able to provide visa sponsorship at this time. You will be experienced in: both Agile and Waterfall methodology building key client relationships and managing stakeholders benefits tracking to ensure the benefits are realised and the project is successful financial management, of all related project expenditure, hardware, software, capital and op-ex. We aim to respond to all applicants within 5 working days - to avoid missing out please apply today.
Jan 09, 2026
Full time
We are recruiting for our valued client, who are a market-leading provider of IT Project Management Services. They are currently looking for an experienced IT Project Manager to join their team, on a permanent, full-time basis, 5 days per week, working on client sites within the Warrington/North-West region, with some opportunity to work from home, client/project dependent. The IT Project Manager role offers a competitive salary and a comprehensive benefits package, including a profit share bonus, employee assistance programme, company pension scheme, and life assurance. The Role of IT Project Manager As an IT Project Manager, you will be directly client facing, and responsible for leading and managing all aspects of IT projects, from conception to completion. This includes planning and scheduling, risk management, communication, and stakeholder management. You will also be responsible for ensuring that all projects are delivered on time, within budget, and to the highest quality standards. To be successful in this role, you will need to have a strong understanding of IT project management methodologies, as well as experience in managing complex projects. You should also have excellent communication and interpersonal skills, as you will be working closely with a variety of stakeholders, including clients, team members, and senior management. Key Responsibilities All aspects of client-side project management; accountability for project delivery Definition, scoping and planning of multi-disciplinary projects Stakeholder management Business case development Business change management Selection and implementation management Benefits tracking About you Candidates will have a proven track record of delivering complex technical IT projects, ideally with a minimum of 4-5 years experience within a dedicated IT Project Manager role. You need to have a UK driving licence, access to a vehicle and already hold the right to work in the UK, as our client is not able to provide visa sponsorship at this time. You will be experienced in: both Agile and Waterfall methodology building key client relationships and managing stakeholders benefits tracking to ensure the benefits are realised and the project is successful financial management, of all related project expenditure, hardware, software, capital and op-ex. We aim to respond to all applicants within 5 working days - to avoid missing out please apply today.
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams leading them. We'll broaden your horizons As a firm our focus on delivering quality audit work for the benefit of the public interest is our key priority. Our Audit teams are essential, not just to BDO, but to the whole economy. With specialist knowledge of sectors, markets and geographies; our auditors have the business understanding necessary to deliver the high quality and robust audits that companies and their stakeholders can trust. As part of our Audit team, you'll receive the support you need to reach your potential. From completing professional qualifications to developing new skills and exploring different learning opportunities, you'll join a friendly and diverse team whose work really matters. Use your skills to build a career in Audit at BDO. We'll help you succeed The work we do is underpinned by quality. We deliver audits which are trusted and transparent which can be relied upon by companies and their stakeholders. You'll be someone who is comfortable working pro-actively and, managing your own tasks, as well as confident collaborating with others and communicating regularly with Senior Managers, Directors, and BDO's Partners. You'll help deliver accurate and transparent reporting to all relevant stakeholders as you provide long term value. You will: Act as audit lead - the expectation is that on large assignments this role will be supported by one (or more) Managers. Overall responsibility for each assignment will be retained by the Partner. People management responsibilities covering resource planning and allocation, performance management, training and recommendations for promotion. Act as a mentor to team members and provide coaching with a view to assisting them to achieve their personal career goals. Act as a role model for Manager level. Technical Skills ACA/ICAS qualified or overseas equivalent. Educated up to degree level or CTS. Significant experience of delivering audit and other assurance services to major businesses, including listed (full list and AIM) firms with international interests. Excellent working knowledge of UK and International GAAS, IFRS, UK GAAP and Financial Reporting requirements. Able to demonstrate the development of an industry network. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to our business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Jan 09, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams leading them. We'll broaden your horizons As a firm our focus on delivering quality audit work for the benefit of the public interest is our key priority. Our Audit teams are essential, not just to BDO, but to the whole economy. With specialist knowledge of sectors, markets and geographies; our auditors have the business understanding necessary to deliver the high quality and robust audits that companies and their stakeholders can trust. As part of our Audit team, you'll receive the support you need to reach your potential. From completing professional qualifications to developing new skills and exploring different learning opportunities, you'll join a friendly and diverse team whose work really matters. Use your skills to build a career in Audit at BDO. We'll help you succeed The work we do is underpinned by quality. We deliver audits which are trusted and transparent which can be relied upon by companies and their stakeholders. You'll be someone who is comfortable working pro-actively and, managing your own tasks, as well as confident collaborating with others and communicating regularly with Senior Managers, Directors, and BDO's Partners. You'll help deliver accurate and transparent reporting to all relevant stakeholders as you provide long term value. You will: Act as audit lead - the expectation is that on large assignments this role will be supported by one (or more) Managers. Overall responsibility for each assignment will be retained by the Partner. People management responsibilities covering resource planning and allocation, performance management, training and recommendations for promotion. Act as a mentor to team members and provide coaching with a view to assisting them to achieve their personal career goals. Act as a role model for Manager level. Technical Skills ACA/ICAS qualified or overseas equivalent. Educated up to degree level or CTS. Significant experience of delivering audit and other assurance services to major businesses, including listed (full list and AIM) firms with international interests. Excellent working knowledge of UK and International GAAS, IFRS, UK GAAP and Financial Reporting requirements. Able to demonstrate the development of an industry network. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to our business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams leading them. We'll broaden your horizons As a firm our focus on delivering quality audit work for the benefit of the public interest is our key priority. Our Audit teams are essential, not just to BDO, but to the whole economy. With specialist knowledge of sectors, markets and geographies; our auditors have the business understanding necessary to deliver the high quality and robust audits that companies and their stakeholders can trust. As part of our Audit team, you'll receive the support you need to reach your potential. From completing professional qualifications to developing new skills and exploring different learning opportunities, you'll join a friendly and diverse team whose work really matters. Use your skills to build a career in Audit at BDO. We'll help you succeed The work we do is underpinned by quality. We deliver audits which are trusted and transparent which can be relied upon by companies and their stakeholders. You'll be someone who is comfortable working pro-actively and, managing your own tasks, as well as confident collaborating with others and communicating regularly with Senior Managers, Directors, and BDO's Partners. You'll help deliver accurate and transparent reporting to all relevant stakeholders as you provide long term value. You'll be someone with: Qualified ACA/ACCA/ICAS Qualified or overseas equivalent. Educated up to degree level or CTS. Experience supervising and coaching junior members of staff on site. Working knowledge of UK and International GAAS, IFRS, UK GAAP and Financial Reporting requirements. Working knowledge of firm services, issues regarding advice, and regulation and compliance, including anti-money laundering. Demonstrable knowledge of current economic and market trends. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to our business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Jan 09, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams leading them. We'll broaden your horizons As a firm our focus on delivering quality audit work for the benefit of the public interest is our key priority. Our Audit teams are essential, not just to BDO, but to the whole economy. With specialist knowledge of sectors, markets and geographies; our auditors have the business understanding necessary to deliver the high quality and robust audits that companies and their stakeholders can trust. As part of our Audit team, you'll receive the support you need to reach your potential. From completing professional qualifications to developing new skills and exploring different learning opportunities, you'll join a friendly and diverse team whose work really matters. Use your skills to build a career in Audit at BDO. We'll help you succeed The work we do is underpinned by quality. We deliver audits which are trusted and transparent which can be relied upon by companies and their stakeholders. You'll be someone who is comfortable working pro-actively and, managing your own tasks, as well as confident collaborating with others and communicating regularly with Senior Managers, Directors, and BDO's Partners. You'll help deliver accurate and transparent reporting to all relevant stakeholders as you provide long term value. You'll be someone with: Qualified ACA/ACCA/ICAS Qualified or overseas equivalent. Educated up to degree level or CTS. Experience supervising and coaching junior members of staff on site. Working knowledge of UK and International GAAS, IFRS, UK GAAP and Financial Reporting requirements. Working knowledge of firm services, issues regarding advice, and regulation and compliance, including anti-money laundering. Demonstrable knowledge of current economic and market trends. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to our business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Customer Delivery Manager - Peterborough, UK (hybrid) Peterborough As a Customer Delivery Manager with Convera based in our Peterborough office, you will be responsible to provide Best in Class Care to Convera customers from first contact through to resolution or where cases are not resolved within the expected timeframes leading to dissatisfaction or complaint. This role works closely with Transaction Processing and Relationship Management teams covering the E2E transaction process. The Senior Customer Care Specialist is also expected to coach team members through escalations and provide quality assurance feedback across people / process / product to improve the customer experience. Responsibilities Drive a seamless customer experience that creates positive sentiment for Convera brand. Develop in-depth knowledge of our product offerings and provide informative support and tailored recommendations to customers. Collaborate with Relationship, Product, Operations and Compliance teams to drive constant improvement. Own and investigate customer escalations and complaints from receipt through to resolution, with speed and quality interactions being paramount. Analyzing and solving problems of diverse scope. Ability to devise solutions based on limited information and precedent and adapt existing approaches to resolve issues. Evaluate processes, devise improvements, measure results, and iterate. Ability to imagine and ambitiously drives towards "Best in Class Customer Care". Identifying and documenting the root cause or defect trends and work with business partners to ensure corrective actions are delivered to improve outcomes. Conduct regular service reviews with customer and provide recommendations on how they can improve payment delivery rate and reduce returns. Understand regulatory requirements and how Convera's policies and processes support our customers and our obligations. Manage requests from external legal entities, Global Regulators eg: FMA, FCA and/or Global ADR bodies e.g.: UK Financial Ombudsman Service (FOS), Australian Financial Complaints Authority (AFCA) etc in connection with complaints. Required to work on projects and assist with business improvements. Supports leadership with delivering Management Information, regulatory reporting, analytical reporting, and statistical summaries. While demonstrating the ability to use data to draw a comprehensive, balanced view. Qualifications A minimum of 5 years of related experience. Bachelor's degree (or similar); or equivalent work experience. Expert communication skills, both written and oral and can clearly explain complex information to customers and internal stakeholders. A passion for Best-in-Class Customer Care, a Customer Champion. Exceptional problem-solving ability, backed by good judgement. Experience with bringing cross functional teams together to problem solve. The ability to enhance relationships and networks with senior internal/external partners who are not familiar with the subject matter often requiring persuasion. Adapts style to differing audiences and advises on difficult topics with tact. Be a self-starter and master of time management, the ability to multi-task, and prioritize consistently sustaining high levels of productivity and quality in a fast-moving growth focused organization. The ability to remain calm and resilient when solving problems, facing challenges, and recovering from mistakes. Strong knowledge of MS applications. Ability to view, analyse and present data to differing audiences. Must be able to conduct regular client visits face to face. This role cannot be delivered fully remote. Preferred Qualifications Experience in customer-facing role with direct responsibility of managing customers in Banking, Payments, or Financial Services. Experience with onboarding/training new starters and customers. Experience with data analytics tools such as Power BI and DataHub. Experience with applications such as JIRA, Confluence, Sharepoint. Excellent attention to detail. Ability to communicate in more than one language. About Convera Convera is the largest non-bank B2B cross-border payments company in the world. Formerly Western Union Business Solutions, we leverage decades of industry expertise and technology-led payment solutions to deliver smarter money movements to our customers - helping them capture more value with every transaction. Convera serves more than 30,000 customers ranging from small business owners to enterprise treasurers to educational institutions to financial institutions to law firms to NGOs. Our teams care deeply about the value we bring to our customers which makes Convera a rewarding place to work. This is an exciting time for our organization as we build our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment. As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view. We want to work with the best people and ensure we foster a culture of inclusion and belonging. Benefits Market competitive salary Opportunity to earn an annual bonus Great career growth and development opportunities in a global organization A flexible approach to work (hybrid model) Generous insurance (health, disability, life) Paid holidays, time-off and leave policies for life events (maternity, paternity, adoption) Paid time off for volunteering opportunities (5 days per year) There are plenty of amazing opportunities at Convera for talented, creative problem solvers who never settle for good enough and are looking to transform Business to Business payments. Apply now! Convera requires background checks of all new employees at the appropriate stage of the application procedure, including, in certain countries, the investigation of criminal convictions, in accordance with applicable federal, state and local law. Disclosure of a criminal record will not necessarily disqualify you for employment. Any conviction or guilty plea will be evaluated on its own merit with respect to time, nature, circumstances and seriousness, as well as any other factors required pursuant to applicable federal, state and local law, in relation to the job for which you are indicating interest. However, failure to disclose this information when requested, in accordance with applicable federal, state and local law, will generally result in a disqualification of your application or termination of employment.
Jan 09, 2026
Full time
Customer Delivery Manager - Peterborough, UK (hybrid) Peterborough As a Customer Delivery Manager with Convera based in our Peterborough office, you will be responsible to provide Best in Class Care to Convera customers from first contact through to resolution or where cases are not resolved within the expected timeframes leading to dissatisfaction or complaint. This role works closely with Transaction Processing and Relationship Management teams covering the E2E transaction process. The Senior Customer Care Specialist is also expected to coach team members through escalations and provide quality assurance feedback across people / process / product to improve the customer experience. Responsibilities Drive a seamless customer experience that creates positive sentiment for Convera brand. Develop in-depth knowledge of our product offerings and provide informative support and tailored recommendations to customers. Collaborate with Relationship, Product, Operations and Compliance teams to drive constant improvement. Own and investigate customer escalations and complaints from receipt through to resolution, with speed and quality interactions being paramount. Analyzing and solving problems of diverse scope. Ability to devise solutions based on limited information and precedent and adapt existing approaches to resolve issues. Evaluate processes, devise improvements, measure results, and iterate. Ability to imagine and ambitiously drives towards "Best in Class Customer Care". Identifying and documenting the root cause or defect trends and work with business partners to ensure corrective actions are delivered to improve outcomes. Conduct regular service reviews with customer and provide recommendations on how they can improve payment delivery rate and reduce returns. Understand regulatory requirements and how Convera's policies and processes support our customers and our obligations. Manage requests from external legal entities, Global Regulators eg: FMA, FCA and/or Global ADR bodies e.g.: UK Financial Ombudsman Service (FOS), Australian Financial Complaints Authority (AFCA) etc in connection with complaints. Required to work on projects and assist with business improvements. Supports leadership with delivering Management Information, regulatory reporting, analytical reporting, and statistical summaries. While demonstrating the ability to use data to draw a comprehensive, balanced view. Qualifications A minimum of 5 years of related experience. Bachelor's degree (or similar); or equivalent work experience. Expert communication skills, both written and oral and can clearly explain complex information to customers and internal stakeholders. A passion for Best-in-Class Customer Care, a Customer Champion. Exceptional problem-solving ability, backed by good judgement. Experience with bringing cross functional teams together to problem solve. The ability to enhance relationships and networks with senior internal/external partners who are not familiar with the subject matter often requiring persuasion. Adapts style to differing audiences and advises on difficult topics with tact. Be a self-starter and master of time management, the ability to multi-task, and prioritize consistently sustaining high levels of productivity and quality in a fast-moving growth focused organization. The ability to remain calm and resilient when solving problems, facing challenges, and recovering from mistakes. Strong knowledge of MS applications. Ability to view, analyse and present data to differing audiences. Must be able to conduct regular client visits face to face. This role cannot be delivered fully remote. Preferred Qualifications Experience in customer-facing role with direct responsibility of managing customers in Banking, Payments, or Financial Services. Experience with onboarding/training new starters and customers. Experience with data analytics tools such as Power BI and DataHub. Experience with applications such as JIRA, Confluence, Sharepoint. Excellent attention to detail. Ability to communicate in more than one language. About Convera Convera is the largest non-bank B2B cross-border payments company in the world. Formerly Western Union Business Solutions, we leverage decades of industry expertise and technology-led payment solutions to deliver smarter money movements to our customers - helping them capture more value with every transaction. Convera serves more than 30,000 customers ranging from small business owners to enterprise treasurers to educational institutions to financial institutions to law firms to NGOs. Our teams care deeply about the value we bring to our customers which makes Convera a rewarding place to work. This is an exciting time for our organization as we build our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment. As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view. We want to work with the best people and ensure we foster a culture of inclusion and belonging. Benefits Market competitive salary Opportunity to earn an annual bonus Great career growth and development opportunities in a global organization A flexible approach to work (hybrid model) Generous insurance (health, disability, life) Paid holidays, time-off and leave policies for life events (maternity, paternity, adoption) Paid time off for volunteering opportunities (5 days per year) There are plenty of amazing opportunities at Convera for talented, creative problem solvers who never settle for good enough and are looking to transform Business to Business payments. Apply now! Convera requires background checks of all new employees at the appropriate stage of the application procedure, including, in certain countries, the investigation of criminal convictions, in accordance with applicable federal, state and local law. Disclosure of a criminal record will not necessarily disqualify you for employment. Any conviction or guilty plea will be evaluated on its own merit with respect to time, nature, circumstances and seriousness, as well as any other factors required pursuant to applicable federal, state and local law, in relation to the job for which you are indicating interest. However, failure to disclose this information when requested, in accordance with applicable federal, state and local law, will generally result in a disqualification of your application or termination of employment.
Are you a commercial, values-led leader, who s looking for a role that gives you the opportunity to shape ambitious new plans and to deliver real impact to your hospice community? Retail at St Nicholas Hospice Care is more than shops it s a vital engine that generates over £1m in unrestricted income every year , helping us to ensure everyone in our communities has support, dignity and choice when facing dying, death and grief. We are entering an exciting new phase, with ambition to grow our retail offer both on the hight street and online, and we re looking for an exceptional Head of Retail to lead it. This is a senior role overseeing our entire retail operation: a network of seven shops across West Suffolk, a growing online presence and a donation centre, all delivering high-quality retail experiences while maximising trading and Gift Aid income. You ll be a key member of the Income Generation Directorate and the Hospice Leadership Team , giving you the opportunity to shape strategy and drive results that truly matter. If you re a commercially minded retail leader who thrives on purpose as much as performance, this is a rare opportunity to make a real impact. Your role You will: Lead, inspire and develop shop managers, staff and volunteers across multiple sites. Drive income growth through clear strategy, strong operational planning and performance management. Ensure all retail environments reflect our brand, values and commitment to outstanding customer service. Lead stock management, merchandising and donation strategies to maximise return. Build strong community engagement and supporter relationships. What you ll bring You ll have: Experience leading multi-site retail operations (charity and/or commercial experience welcomed). Strong commercial awareness and a track record of improving performance. Excellent leadership skills, with a strong focus on coaching, development and engagement to empower your team to achieve success. Sound knowledge of charity retail governance, legal and regulatory requirements. Confident communication, planning and problem-solving abilities. Why join St Nic s? We offer: The opportunity to work for a brilliant life enhancing local hospice, increasing its income and profile to support more patients and their families. A supportive, values-driven working environment. Ongoing learning and development opportunities. Health Cash Plan and wellbeing programme. 25 days annual leave, increasing with length of service (up to 29 days). Competitive pension plan (up to 8% company contribution). Life assurance (2x annual salary). Free parking and subsidised on-site bistro. The opportunity to work from home 1 to 2 days per week.
Jan 09, 2026
Full time
Are you a commercial, values-led leader, who s looking for a role that gives you the opportunity to shape ambitious new plans and to deliver real impact to your hospice community? Retail at St Nicholas Hospice Care is more than shops it s a vital engine that generates over £1m in unrestricted income every year , helping us to ensure everyone in our communities has support, dignity and choice when facing dying, death and grief. We are entering an exciting new phase, with ambition to grow our retail offer both on the hight street and online, and we re looking for an exceptional Head of Retail to lead it. This is a senior role overseeing our entire retail operation: a network of seven shops across West Suffolk, a growing online presence and a donation centre, all delivering high-quality retail experiences while maximising trading and Gift Aid income. You ll be a key member of the Income Generation Directorate and the Hospice Leadership Team , giving you the opportunity to shape strategy and drive results that truly matter. If you re a commercially minded retail leader who thrives on purpose as much as performance, this is a rare opportunity to make a real impact. Your role You will: Lead, inspire and develop shop managers, staff and volunteers across multiple sites. Drive income growth through clear strategy, strong operational planning and performance management. Ensure all retail environments reflect our brand, values and commitment to outstanding customer service. Lead stock management, merchandising and donation strategies to maximise return. Build strong community engagement and supporter relationships. What you ll bring You ll have: Experience leading multi-site retail operations (charity and/or commercial experience welcomed). Strong commercial awareness and a track record of improving performance. Excellent leadership skills, with a strong focus on coaching, development and engagement to empower your team to achieve success. Sound knowledge of charity retail governance, legal and regulatory requirements. Confident communication, planning and problem-solving abilities. Why join St Nic s? We offer: The opportunity to work for a brilliant life enhancing local hospice, increasing its income and profile to support more patients and their families. A supportive, values-driven working environment. Ongoing learning and development opportunities. Health Cash Plan and wellbeing programme. 25 days annual leave, increasing with length of service (up to 29 days). Competitive pension plan (up to 8% company contribution). Life assurance (2x annual salary). Free parking and subsidised on-site bistro. The opportunity to work from home 1 to 2 days per week.
Ernst & Young Advisory Services Sdn Bhd
City, London
Overview Location: London Other locations: Primary Location Only Date: 7 Oct 2025 Requisition ID: At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Senior Manager - Data Engineering - Databricks Architect London/ Edinburgh The opportunity The EY Financial Services AI & Data team is continuing to grow and develop unique advisory propositions aligned to market needs and demand. We are currently looking for an exceptional Senior Manager to lead on developing our Data Engineering Capability with an initial focus on Databricks. This is a senior architecture role and will require an individual with an exceptional track record of delivering data transformation programs in the Financial Services sector. The AI & Data practice works collaboratively with our clients to enhance their ability to solve complex business problems by exploiting data and analytics strategies and solutions. We provide expertise and delivery in three core areas which all work closely together: Data Architecture & Engineering - Focusing on next generation data solution architecture design and implementation Data Management & Strategy - Supporting our clients with Data Strategy, Data Governance Data and Analytics Target Operating Model Design and wider Data Office and CDO support functions Data Science and Information Analysis - Working with our clients to design build and integrate Machine Learning and AI solutions into their core business platforms and processes to drive greater insight and increased process efficiency and automation. We also help them design and implement modern data visualisation and reporting solutions Your key responsibilities Lead the design and implementation of scalable data architecture solutions using Databricks on Azure. Architect and optimize data pipelines for structured and unstructured financial data, ensuring performance, reliability, and compliance. Demonstrate prior experience in standing up and operationalizing Databricks platforms, including workspace setup, cluster configuration, and CI/CD integration. Lead and execute large-scale lift-and-shift data migrations from legacy platforms to Databricks, ensuring minimal disruption and high data fidelity. Collaborate with cross-functional teams to align data architecture with financial regulations (e.g., GDPR, Basel III, MiFID II). Drive adoption of Delta Lake, Apache Spark, and MLflow for advanced analytics and machine learning use cases. Provide technical leadership and mentoring to data engineers and analysts across financial domains such as risk, trading, and compliance. Establish best practices for data governance, lineage, and metadata management within the Databricks environment. Translate business needs into robust data products that support real-time decision-making and predictive modeling. Lead performance tuning, cost optimization, and security hardening of Databricks on Azure. To qualify for the role, you must have A track record of delivering large Databricks data transformations & appropriate Databricks industry certifications A deep understanding of Financial Services to develop the right AI, Data and Analytics solutions to meet their needs Experience of building high performing teams and exceptional leadership and interpersonal skills Deep understanding of the emerging technology trends including adoption of cloud-based technologies and advance data technologies with a clear perspective on where the market is going. Ability to successfully deliver across multiple engagements, exceed client expectations, manage commercial aspects and manage quality and risk Ability to engage with senior stakeholders and manage large cross functional projects Intellectual strength / flexibility to rapidly understand complex problems and rationalise these into workable solutions which can then be delivered Exceptional storytelling, communication, presentation, business writing and professional skills, including being able to liaise with both technical and business contacts at our clients. Previous consulting experience will be greatly valued A university degree, 2:1 (or equivalent) or above is usually preferred, however we would be open to outstanding candidates who may have followed an alternative academic path. What we look for We are looking for highly motivated individuals who are passionate about AI, Data and Analytics and want to assist clients to become truly data driven organisations. If you think you can meet the challenges of a focused consulting organisation, understand how to grow and lead in a large practice and work in the most complex of sectors our AI & Data team is looking forward to hearing from you. What working at EY offers We offer a competitive remuneration package where you'll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer: Support, coaching and feedback from some of the most engaging colleagues around Opportunities to develop new skills and progress your career The freedom and flexibility to handle your role in a way that's right for you About EY As a global leader in assurance, tax, transaction and advisory services, we're using the finance products, expertise and systems we've developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. And with a commitment to hiring and developing the most passionate people, we'll make our ambition to be the best employer by 2020 a reality. If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible. Join us in building a better working world. Apply now. EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance Please note: Prior to finalizing your application, you will be asked to provide personal information across several dimensions of diversity and inclusiveness. The information you provide is kept entirely confidential and will not be used to evaluate your candidacy. We collect this data to help us analyse our recruitment process holistically and implement actions that promote diversity and inclusiveness. While optional, we encourage you to provide this information to hold us accountable towards our goal of building a better working world. We ask because it matters! EY Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. Select how often (in days) to receive an alert: EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.
Jan 09, 2026
Full time
Overview Location: London Other locations: Primary Location Only Date: 7 Oct 2025 Requisition ID: At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Senior Manager - Data Engineering - Databricks Architect London/ Edinburgh The opportunity The EY Financial Services AI & Data team is continuing to grow and develop unique advisory propositions aligned to market needs and demand. We are currently looking for an exceptional Senior Manager to lead on developing our Data Engineering Capability with an initial focus on Databricks. This is a senior architecture role and will require an individual with an exceptional track record of delivering data transformation programs in the Financial Services sector. The AI & Data practice works collaboratively with our clients to enhance their ability to solve complex business problems by exploiting data and analytics strategies and solutions. We provide expertise and delivery in three core areas which all work closely together: Data Architecture & Engineering - Focusing on next generation data solution architecture design and implementation Data Management & Strategy - Supporting our clients with Data Strategy, Data Governance Data and Analytics Target Operating Model Design and wider Data Office and CDO support functions Data Science and Information Analysis - Working with our clients to design build and integrate Machine Learning and AI solutions into their core business platforms and processes to drive greater insight and increased process efficiency and automation. We also help them design and implement modern data visualisation and reporting solutions Your key responsibilities Lead the design and implementation of scalable data architecture solutions using Databricks on Azure. Architect and optimize data pipelines for structured and unstructured financial data, ensuring performance, reliability, and compliance. Demonstrate prior experience in standing up and operationalizing Databricks platforms, including workspace setup, cluster configuration, and CI/CD integration. Lead and execute large-scale lift-and-shift data migrations from legacy platforms to Databricks, ensuring minimal disruption and high data fidelity. Collaborate with cross-functional teams to align data architecture with financial regulations (e.g., GDPR, Basel III, MiFID II). Drive adoption of Delta Lake, Apache Spark, and MLflow for advanced analytics and machine learning use cases. Provide technical leadership and mentoring to data engineers and analysts across financial domains such as risk, trading, and compliance. Establish best practices for data governance, lineage, and metadata management within the Databricks environment. Translate business needs into robust data products that support real-time decision-making and predictive modeling. Lead performance tuning, cost optimization, and security hardening of Databricks on Azure. To qualify for the role, you must have A track record of delivering large Databricks data transformations & appropriate Databricks industry certifications A deep understanding of Financial Services to develop the right AI, Data and Analytics solutions to meet their needs Experience of building high performing teams and exceptional leadership and interpersonal skills Deep understanding of the emerging technology trends including adoption of cloud-based technologies and advance data technologies with a clear perspective on where the market is going. Ability to successfully deliver across multiple engagements, exceed client expectations, manage commercial aspects and manage quality and risk Ability to engage with senior stakeholders and manage large cross functional projects Intellectual strength / flexibility to rapidly understand complex problems and rationalise these into workable solutions which can then be delivered Exceptional storytelling, communication, presentation, business writing and professional skills, including being able to liaise with both technical and business contacts at our clients. Previous consulting experience will be greatly valued A university degree, 2:1 (or equivalent) or above is usually preferred, however we would be open to outstanding candidates who may have followed an alternative academic path. What we look for We are looking for highly motivated individuals who are passionate about AI, Data and Analytics and want to assist clients to become truly data driven organisations. If you think you can meet the challenges of a focused consulting organisation, understand how to grow and lead in a large practice and work in the most complex of sectors our AI & Data team is looking forward to hearing from you. What working at EY offers We offer a competitive remuneration package where you'll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer: Support, coaching and feedback from some of the most engaging colleagues around Opportunities to develop new skills and progress your career The freedom and flexibility to handle your role in a way that's right for you About EY As a global leader in assurance, tax, transaction and advisory services, we're using the finance products, expertise and systems we've developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. And with a commitment to hiring and developing the most passionate people, we'll make our ambition to be the best employer by 2020 a reality. If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible. Join us in building a better working world. Apply now. EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance Please note: Prior to finalizing your application, you will be asked to provide personal information across several dimensions of diversity and inclusiveness. The information you provide is kept entirely confidential and will not be used to evaluate your candidacy. We collect this data to help us analyse our recruitment process holistically and implement actions that promote diversity and inclusiveness. While optional, we encourage you to provide this information to hold us accountable towards our goal of building a better working world. We ask because it matters! EY Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. Select how often (in days) to receive an alert: EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.
This role will lead a team of PMO professionals focused on the implementation of the Transformation Portfolio which align to the Policing Strategies. The PMO Manager will design, develop and deploy best practice delivery disciplines to enable the delivery of Police Scotland Transformation portfolio which consistent of large/complex/cross functional Programmes and Projects to ensure intended outcomes/benefits area achieved. Establish, manage and develop relationships with senior stakeholders, both internal and external. Build a team of highly engaged staff who have the appropriate technical, communication/stakeholder management skills and experience to deliver a complex Portfolio of Change. Responsible for ensuring that there is a short-, mid- and long-term change portfolio delivery plan. Ensure governance standards are upheld and clearly defined throughout the entire process of each project's development and execution. Including ensuring compliance to the Governance Frameworks mandated by Scottish Police Authority. Identifying and/or developing frameworks and methodologies that ensure management of projects and/or programmes and/or portfolios. This role has a responsibility to build key relationships across all Police Scotland functions/business areas to ensure successful end to end management of the portfolio. 1. Lead the PMO function ensuring all PMO disciplines are well defined and understood across Police Scotland, and delivered in a way that support, draws insight and provides appropriate visibility to programmes and projects. 2. Responsible for ensuring that reporting is clear and accurate and provides the right, timely information for decision making at appropriate governance groups. 3. Responsible for ensuring appropriate financial (costs and benefits) disciplines are in place across the portfolio. 4. Represents the portfolio at key governance meetings, internal and external. 5. As appropriate, make recommendations to the Transformation Board relating to prioritisation of the portfolio. 6. Responsibility for ensuring that SPA/PSoS Governance Frameworks are embedded and adhered to within the Transformation Portfolio. 7. Critical friend to the Transformation Senior Management Team, Senior Responsible Officers, Business Leads, Programme Managers and Project Managers. 8. Lead on the development of the Portfolio Management Tool across the organisation. 9. Provide Challenge, guidance and support in relation to required business case production including, guidance on strategic alignment, benefits, dependencies and risks. 10. Lead on the development, implementation and management of forward-looking plans to support Executive decision making which supports strategic direction. 11. Responsible for quality assurance in line with defined Programme Management Office processes. 12. Responsible for the development and Line Management of PMO Leads/staff, including performance reviews, discipline matters such as informal and formal performance reviews, absence management, etc. 13. Identify and work with programme teams and SRO s to ensure scope, sequencing and implementation is appropriate to maximise benefits realisation. 14. Lead on the analysis across Portfolio, Programme and Project delivery data to provide both backward and leading metrics to enable Senior Management/Executive decision making. 15. Responsible for providing Monthly Status reporting, including Risk and Benefits Reporting as required by both internal and external stakeholders e.g. Change Board, Scottish Police Authority. 16. Management oversight of all frameworks and standards ensuring efficient methods and process are utilised these include but are not limited to: Investment Governance Framework, Change Requests, Stage Gates, Benefits Management and Planning Standards. 17. Promote and build a continuous improvement environment that motivates and inspires by seeking best practice both within Police Scotland and the external environment with the public and private sectors. 18. Responsible for establishing and tracking programme and project resources (police officers and staff). 19. Report on and monitor programme and project risk levels to ensure consistent application in line with service policy, by doing so, be able to inform on Portfolio risk levels so that effective management plans can be developed. 20. Key influencer within the wider Change Team using leadership skills to motivate others to produce quality work. 21. Manage the portfolio prioritisation process and associated forums. 22. Deputise for the Head of Transformation-Support as required. 23. Will be responsible for managing and accessing risk within all areas of managerial/supervisory responsibility. The above accountabilities and responsibilities are not exhaustive, and the Jobholder may be required to undertake additional duties that are consistent with the level and grading of the role. Attainments Essential • Proven experience in management of benefits and dependency mapping, risk management and resource planning. • Knowledgeable and experienced in efficient Change Management methods. (Prosci Change management qualification desirable). Educational/Occupational Essential • Educated to Degree level (or equivalent) with extended experience in a similar environment including supervision of staff. • Formal Project/Programme Management/PMO Qualifications e.g. APM, MSP, PRINCE 2, P30. Personal Qualities Essential • Personable, pro-active, professional and able to demonstrate full commitment to exceptional customer care and service in all activities. • Exemplary communication skills with ability to communicate, interact and influence at all levels of the organisation. • Excellent attention to detail. • Excellent Organisational skills. Special Aptitudes Essential • Proven experience of managing the complete lifecycle of a project with mid-large scale project teams. • Experienced in Senior Stakeholder Management/Influencing. • Excellent IT skills in Word, Excel, PowerPoint, and MS project. • Experience of training and coaching project management methodologies. • Proven experience and strong skills in managing all aspects of project delivery including, project and programme plans, risks, actions, issues, dependencies. • Works as a key member of the wider functions management team. • Experience of matrix management • Ability to communicate and interact at all levels of the organisation. • Ability to quickly establish effective working relationships with colleagues in other corporate support functions
Jan 09, 2026
Full time
This role will lead a team of PMO professionals focused on the implementation of the Transformation Portfolio which align to the Policing Strategies. The PMO Manager will design, develop and deploy best practice delivery disciplines to enable the delivery of Police Scotland Transformation portfolio which consistent of large/complex/cross functional Programmes and Projects to ensure intended outcomes/benefits area achieved. Establish, manage and develop relationships with senior stakeholders, both internal and external. Build a team of highly engaged staff who have the appropriate technical, communication/stakeholder management skills and experience to deliver a complex Portfolio of Change. Responsible for ensuring that there is a short-, mid- and long-term change portfolio delivery plan. Ensure governance standards are upheld and clearly defined throughout the entire process of each project's development and execution. Including ensuring compliance to the Governance Frameworks mandated by Scottish Police Authority. Identifying and/or developing frameworks and methodologies that ensure management of projects and/or programmes and/or portfolios. This role has a responsibility to build key relationships across all Police Scotland functions/business areas to ensure successful end to end management of the portfolio. 1. Lead the PMO function ensuring all PMO disciplines are well defined and understood across Police Scotland, and delivered in a way that support, draws insight and provides appropriate visibility to programmes and projects. 2. Responsible for ensuring that reporting is clear and accurate and provides the right, timely information for decision making at appropriate governance groups. 3. Responsible for ensuring appropriate financial (costs and benefits) disciplines are in place across the portfolio. 4. Represents the portfolio at key governance meetings, internal and external. 5. As appropriate, make recommendations to the Transformation Board relating to prioritisation of the portfolio. 6. Responsibility for ensuring that SPA/PSoS Governance Frameworks are embedded and adhered to within the Transformation Portfolio. 7. Critical friend to the Transformation Senior Management Team, Senior Responsible Officers, Business Leads, Programme Managers and Project Managers. 8. Lead on the development of the Portfolio Management Tool across the organisation. 9. Provide Challenge, guidance and support in relation to required business case production including, guidance on strategic alignment, benefits, dependencies and risks. 10. Lead on the development, implementation and management of forward-looking plans to support Executive decision making which supports strategic direction. 11. Responsible for quality assurance in line with defined Programme Management Office processes. 12. Responsible for the development and Line Management of PMO Leads/staff, including performance reviews, discipline matters such as informal and formal performance reviews, absence management, etc. 13. Identify and work with programme teams and SRO s to ensure scope, sequencing and implementation is appropriate to maximise benefits realisation. 14. Lead on the analysis across Portfolio, Programme and Project delivery data to provide both backward and leading metrics to enable Senior Management/Executive decision making. 15. Responsible for providing Monthly Status reporting, including Risk and Benefits Reporting as required by both internal and external stakeholders e.g. Change Board, Scottish Police Authority. 16. Management oversight of all frameworks and standards ensuring efficient methods and process are utilised these include but are not limited to: Investment Governance Framework, Change Requests, Stage Gates, Benefits Management and Planning Standards. 17. Promote and build a continuous improvement environment that motivates and inspires by seeking best practice both within Police Scotland and the external environment with the public and private sectors. 18. Responsible for establishing and tracking programme and project resources (police officers and staff). 19. Report on and monitor programme and project risk levels to ensure consistent application in line with service policy, by doing so, be able to inform on Portfolio risk levels so that effective management plans can be developed. 20. Key influencer within the wider Change Team using leadership skills to motivate others to produce quality work. 21. Manage the portfolio prioritisation process and associated forums. 22. Deputise for the Head of Transformation-Support as required. 23. Will be responsible for managing and accessing risk within all areas of managerial/supervisory responsibility. The above accountabilities and responsibilities are not exhaustive, and the Jobholder may be required to undertake additional duties that are consistent with the level and grading of the role. Attainments Essential • Proven experience in management of benefits and dependency mapping, risk management and resource planning. • Knowledgeable and experienced in efficient Change Management methods. (Prosci Change management qualification desirable). Educational/Occupational Essential • Educated to Degree level (or equivalent) with extended experience in a similar environment including supervision of staff. • Formal Project/Programme Management/PMO Qualifications e.g. APM, MSP, PRINCE 2, P30. Personal Qualities Essential • Personable, pro-active, professional and able to demonstrate full commitment to exceptional customer care and service in all activities. • Exemplary communication skills with ability to communicate, interact and influence at all levels of the organisation. • Excellent attention to detail. • Excellent Organisational skills. Special Aptitudes Essential • Proven experience of managing the complete lifecycle of a project with mid-large scale project teams. • Experienced in Senior Stakeholder Management/Influencing. • Excellent IT skills in Word, Excel, PowerPoint, and MS project. • Experience of training and coaching project management methodologies. • Proven experience and strong skills in managing all aspects of project delivery including, project and programme plans, risks, actions, issues, dependencies. • Works as a key member of the wider functions management team. • Experience of matrix management • Ability to communicate and interact at all levels of the organisation. • Ability to quickly establish effective working relationships with colleagues in other corporate support functions
Senior Salesforce AdministratorLondon Your mobile applicationYou may find making an application much easier from a desktop computer. So why not forward yourself a link to this vacancy to pick up and apply on a desktop or laptop later. Alternatively you can send the link to someone you think would be suitable for the role.Send link About the Role We are looking for a Senior Salesforce Administrator to take a lead role in the ongoing development, stability, and optimisation of Salesforce at Telegraph Media Group.This role is central to supporting our AI-driven transformation and ensuring the integrity of a complex Service Cloud + Zuora subscription ecosystem. You will oversee advanced BAU work, drive key AI initiatives (Agentforce & Einstein for Service), and work closely with developers, architects, and business stakeholders to deliver scalable, resilient solutions.You will be responsible for advanced configuration, automation, troubleshooting, flow design, and deployment processes. The position sits at the heart of our digital and customer operations strategy and is ideal for someone who wants to work across modern Salesforce capabilities, including Agentforce for Service, Einstein Copilot actions, and intelligent automation across channels.You will lead on higher-complexity work, act as a subject-matter expert, and play a key part in shaping TMG's AI roadmap. To be successful in this role, you will need proven experience within Agent Force and Einstein for Service. Key Responsibilities Platform Ownership & Advanced Administration Act as a senior system administrator across TMG's Salesforce platform, with ownership of advanced BAU tasks and complex support requests. Design, build, debug, and optimise Flows, orchestrations, automations, and error-handling frameworks. Lead the investigation and resolution of complex issues, including failures in integrations, flows, API-driven processes, and subscription logic (Zuora/MPP). Oversee release management alongside developers, including participating in deployment rota, validating builds, and ensuring sandboxes remain aligned with production. Agentforce / EinsteinLead the configuration and expansion of Agentforce for Service, including: New agent builds or updates to existing agents Reasoning engine filters and deterministic behaviour Action orchestration and topic configuration Testing, regression, and behavioural tuningSupport the rollout of Einstein for Service capabilities, including:+ Service Replies / Email Drafts+ Article Recommendations Case Wrap-Up enhancements Case Classification improvements+ Einstein Copilot Actions and future expansions such as Next Best Action/Service PlansStay current with rapidly evolving AI features and help guide internal adoption. Collaboration, Stakeholder Engagement & Delivery Work closely with our developers and QAs on solution design, technical refinement, and deployment readiness. Partner with the business to translate requirements into actionable Salesforce solutions that are scalable and maintainable. Document configuration, logic, and release steps in Jira/Confluence. Assist in internal training and enablement, helping bring AI and automation features into day-to-day agent workflows. Governance, Data Quality & Platform Hygiene Conduct regular platform health checks, audits, and maintenance cycles. Support data quality initiatives, ensuring accuracy across subscriptions, offers, case management, and customer objects. Contribute to improving platform governance processes, including testing, change control, and regression cycles. Essential Skills Salesforce Skills Strong, hands-on experience configuring Service Cloud in a complex environment. Expert-level Flow creation, troubleshooting, and optimisation. Experience with deployments, change sets/devops tooling, and sandbox management. Ability to design scalable, maintainable solutions that follow platform best practices. Strong understanding of Salesforce data structures, APIs, and error-handling principles. Experience with Omni-Channel, case assignment routing, and automation around service operations. AI/Agentforce/Einstein Experience working with Agentforce / AI Agents or a strong ability to learn rapidly. Familiarity with Einstein for Service tools (Email Drafts, Case Wrap-Up, Article Recommendations, Case Classification). Ideally holds Agentforce Specialist certification or relevant Trailhead credentials. Working Style & Delivery Proven experience in a senior admin or advanced second-line Salesforce role. Comfortable taking ownership of complex BAU issues and leading technical resolution. Experience working in Agile delivery teams with Jira/Confluence. Strong communication skills with both technical and non-technical stakeholders. Ability to support and guide junior admins and act as a subject-matter expert. Desirable Skills Understanding of subscription platforms (Zuora, MPP) and subscription lifecycle logic. Background working in a multi-system environment with integrations and API monitoring. Exposure to Data Cloud or interest in learning it. Experience with Next Best Action or any other similar decisioning frameworks. Benefits The nature of our industry means life at the Telegraph Media Group is fast-paced, demanding, and interesting. We also want it to be rewarding for everyone who works here by creating a suite of benefits that contribute to lifestyle choices and leisure activities. From dynamic working opportunities, medical cover, and parental leave (six months fully paid maternity leave and enhanced paternity/partner leave), to life assurance and season ticket loans, you can choose from a range of flexible benefits, designed to support your lifestyle and help you achieve a healthy work-life balance. Training and development With support from your manager and colleagues, you'll also have access to a variety of training and development opportunities through The Academy. Covering a range of personal and professional skills, our courses enable you to develop an enjoyable and rewarding career. Our commitment to inclusion At Telegraph Media Group, we foster a diverse and inclusive workplace and we are committed to building a team that reflects a wide variety of skills, perspectives and backgrounds. We believe in equality of opportunity and welcome candidates from all backgrounds, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.We are proud to be a Level 3 Disability Confident Leader as part of the government's Disability Confident Scheme. If you are disabled or have a long-term health condition and would like support in applying for any of our roles or if you require any reasonable adjustments in the recruitment process with us, please make us aware.To find out more about Diversity, Inclusion and Belonging at Telegraph Media Group, and for more information on our purpose, beliefs, and people values, please visit our website.For over 160 years, we've had a clear purpose - to lead the news agenda, spark debate and provoke comment through our journalism. In today's constantly changing landscape, our purpose is more important than ever.That's why we need curious, open-minded and resilient people across our organisation. People who thrive in a fast-paced environment, who aren't afraid to explore new opportunities and who are committed to doing what's right. Join us and, whatever your role, background or skills, you can make the story.
Jan 09, 2026
Full time
Senior Salesforce AdministratorLondon Your mobile applicationYou may find making an application much easier from a desktop computer. So why not forward yourself a link to this vacancy to pick up and apply on a desktop or laptop later. Alternatively you can send the link to someone you think would be suitable for the role.Send link About the Role We are looking for a Senior Salesforce Administrator to take a lead role in the ongoing development, stability, and optimisation of Salesforce at Telegraph Media Group.This role is central to supporting our AI-driven transformation and ensuring the integrity of a complex Service Cloud + Zuora subscription ecosystem. You will oversee advanced BAU work, drive key AI initiatives (Agentforce & Einstein for Service), and work closely with developers, architects, and business stakeholders to deliver scalable, resilient solutions.You will be responsible for advanced configuration, automation, troubleshooting, flow design, and deployment processes. The position sits at the heart of our digital and customer operations strategy and is ideal for someone who wants to work across modern Salesforce capabilities, including Agentforce for Service, Einstein Copilot actions, and intelligent automation across channels.You will lead on higher-complexity work, act as a subject-matter expert, and play a key part in shaping TMG's AI roadmap. To be successful in this role, you will need proven experience within Agent Force and Einstein for Service. Key Responsibilities Platform Ownership & Advanced Administration Act as a senior system administrator across TMG's Salesforce platform, with ownership of advanced BAU tasks and complex support requests. Design, build, debug, and optimise Flows, orchestrations, automations, and error-handling frameworks. Lead the investigation and resolution of complex issues, including failures in integrations, flows, API-driven processes, and subscription logic (Zuora/MPP). Oversee release management alongside developers, including participating in deployment rota, validating builds, and ensuring sandboxes remain aligned with production. Agentforce / EinsteinLead the configuration and expansion of Agentforce for Service, including: New agent builds or updates to existing agents Reasoning engine filters and deterministic behaviour Action orchestration and topic configuration Testing, regression, and behavioural tuningSupport the rollout of Einstein for Service capabilities, including:+ Service Replies / Email Drafts+ Article Recommendations Case Wrap-Up enhancements Case Classification improvements+ Einstein Copilot Actions and future expansions such as Next Best Action/Service PlansStay current with rapidly evolving AI features and help guide internal adoption. Collaboration, Stakeholder Engagement & Delivery Work closely with our developers and QAs on solution design, technical refinement, and deployment readiness. Partner with the business to translate requirements into actionable Salesforce solutions that are scalable and maintainable. Document configuration, logic, and release steps in Jira/Confluence. Assist in internal training and enablement, helping bring AI and automation features into day-to-day agent workflows. Governance, Data Quality & Platform Hygiene Conduct regular platform health checks, audits, and maintenance cycles. Support data quality initiatives, ensuring accuracy across subscriptions, offers, case management, and customer objects. Contribute to improving platform governance processes, including testing, change control, and regression cycles. Essential Skills Salesforce Skills Strong, hands-on experience configuring Service Cloud in a complex environment. Expert-level Flow creation, troubleshooting, and optimisation. Experience with deployments, change sets/devops tooling, and sandbox management. Ability to design scalable, maintainable solutions that follow platform best practices. Strong understanding of Salesforce data structures, APIs, and error-handling principles. Experience with Omni-Channel, case assignment routing, and automation around service operations. AI/Agentforce/Einstein Experience working with Agentforce / AI Agents or a strong ability to learn rapidly. Familiarity with Einstein for Service tools (Email Drafts, Case Wrap-Up, Article Recommendations, Case Classification). Ideally holds Agentforce Specialist certification or relevant Trailhead credentials. Working Style & Delivery Proven experience in a senior admin or advanced second-line Salesforce role. Comfortable taking ownership of complex BAU issues and leading technical resolution. Experience working in Agile delivery teams with Jira/Confluence. Strong communication skills with both technical and non-technical stakeholders. Ability to support and guide junior admins and act as a subject-matter expert. Desirable Skills Understanding of subscription platforms (Zuora, MPP) and subscription lifecycle logic. Background working in a multi-system environment with integrations and API monitoring. Exposure to Data Cloud or interest in learning it. Experience with Next Best Action or any other similar decisioning frameworks. Benefits The nature of our industry means life at the Telegraph Media Group is fast-paced, demanding, and interesting. We also want it to be rewarding for everyone who works here by creating a suite of benefits that contribute to lifestyle choices and leisure activities. From dynamic working opportunities, medical cover, and parental leave (six months fully paid maternity leave and enhanced paternity/partner leave), to life assurance and season ticket loans, you can choose from a range of flexible benefits, designed to support your lifestyle and help you achieve a healthy work-life balance. Training and development With support from your manager and colleagues, you'll also have access to a variety of training and development opportunities through The Academy. Covering a range of personal and professional skills, our courses enable you to develop an enjoyable and rewarding career. Our commitment to inclusion At Telegraph Media Group, we foster a diverse and inclusive workplace and we are committed to building a team that reflects a wide variety of skills, perspectives and backgrounds. We believe in equality of opportunity and welcome candidates from all backgrounds, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.We are proud to be a Level 3 Disability Confident Leader as part of the government's Disability Confident Scheme. If you are disabled or have a long-term health condition and would like support in applying for any of our roles or if you require any reasonable adjustments in the recruitment process with us, please make us aware.To find out more about Diversity, Inclusion and Belonging at Telegraph Media Group, and for more information on our purpose, beliefs, and people values, please visit our website.For over 160 years, we've had a clear purpose - to lead the news agenda, spark debate and provoke comment through our journalism. In today's constantly changing landscape, our purpose is more important than ever.That's why we need curious, open-minded and resilient people across our organisation. People who thrive in a fast-paced environment, who aren't afraid to explore new opportunities and who are committed to doing what's right. Join us and, whatever your role, background or skills, you can make the story.
Audit Optimisation Senior Manager page is loaded Audit Optimisation Senior Manager Apply locations London time type Full time posted on Posted Yesterday job requisition id R18159 Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams leading them. We'll broaden your horizons Audit quality is central to our strategy as an Audit Stream, the key ingredient to our success. Consistent high audit quality enables us to attract, develop and retain talented people and be proud of our work. Audit quality allows us to compete in the market and demonstrate that we can play a key role in market reform. Consistently high audit quality does not happen by chance. It requires a mindset and culture of challenge and professional scepticism, appropriate resources both people and intellectual, investment in central support for engagement teams and technology solutions. Within the last year we have increased our headcount significantly, invested in new partners, and commenced a significant investment programme in our central quality support team. We'll help you succeed The work we do is underpinned by quality. We deliver audits which are trusted and transparent which can be relied upon by companies and their stakeholders. You'll be someone who is comfortable working pro-actively and, managing your own tasks, as well as confident collaborating with others and communicating regularly with Senior Managers, Directors, and BDO's Partners. You'll help deliver accurate and transparent reporting to all relevant stakeholders as you provide long term value. The primary responsibility of the Audit Optimisation Senior Manager will be responsible for the design of standardised audit templates and workbooks. On occasion may become involved in special assignments on an ad hoc basis. The Audit Optimisation and Standardisation teams are responsible for improving audit quality and are so important to the firm because of the high-profile audit quality agenda. Main responsibilities of the role will be: Main responsibilities will be: Act as a major point of contact within the standardisation team. This includes responding quickly to, as well as anticipating, the impact on audit teams. Proactively identify new opportunities for standardisation and optimisation. Responsible for the delivery of high-quality products that are responsive to the needs to the Optimisation agenda. Complete assignments within agreed budgets and timescales and identify opportunities for additional improvement and optimisation. Ensure you bring in the appropriate mix of knowledge and skills required. Ensure that the firm's risk management and quality control procedures are adhered to at all times. Support Partners and Senior Managers in the development of new products. Support Partners with the implementation and communication of any standardisation, including travel to UK BDO offices to support the roll out of new products. You'll be someone with: ACA/ICAS qualified or overseas equivalent. Educated up to degree level or CTS. Previous experience of audit quality. Good working knowledge of UK and International GAAS, IFRS, UK GAAP and Financial Reporting requirements. Working knowledge of financial products, firm services, issues regarding advice and regulation and compliance, including anti-money laundering. Experience of systems/controls testing as well as substantive auditing, including consolidations, group audits, statutory accounts and disclosures. Project Management experience. Desirable: Sector experience appropriate to BDO audited entities Experience with listed audited entities Experience auditing international groups and working with other world wide BDO offices. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to our business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better. About Us BDO UK provides tax, audit and assurance, advisory and business outsourcing service s. Our clients are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and the owners and management teams that lead them. Our partners and staff are specialists in their fields and have a proactive, flexible approach to helping clients overcoming the challenges they face. We aim to be as innovative and entrepreneurial as our clients. Our approach and expertise are what help us deliver exceptional client service. 95% of our clients would recommend us. We operate from 17 locations across the UK, covering all major business centres. We employ 8,000 people who are encouraged to bring their best selves to work; taking responsibility for their work and their relationships with clients. All our people share core values that underpin both our culture and the value that we bring to our clients. Our values are also reflected in continued focus on ESG. Our firm is distinctive and we want to preserve and build on the strengths of our culture and the characteristics that make us both successful and different. We look for people from all kinds of backgrounds who share these same qualities. BDO LLP is a key member of the BDO global network of public accounting, tax and advisory firms. The firms have representation in 166 countries, with 115,700 people working out of over 1,776 offices worldwide. That's BDO and we are proud to be part of it. Being part of an integrated network of firms across the world provides us with myriad opportunities for success.
Jan 09, 2026
Full time
Audit Optimisation Senior Manager page is loaded Audit Optimisation Senior Manager Apply locations London time type Full time posted on Posted Yesterday job requisition id R18159 Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams leading them. We'll broaden your horizons Audit quality is central to our strategy as an Audit Stream, the key ingredient to our success. Consistent high audit quality enables us to attract, develop and retain talented people and be proud of our work. Audit quality allows us to compete in the market and demonstrate that we can play a key role in market reform. Consistently high audit quality does not happen by chance. It requires a mindset and culture of challenge and professional scepticism, appropriate resources both people and intellectual, investment in central support for engagement teams and technology solutions. Within the last year we have increased our headcount significantly, invested in new partners, and commenced a significant investment programme in our central quality support team. We'll help you succeed The work we do is underpinned by quality. We deliver audits which are trusted and transparent which can be relied upon by companies and their stakeholders. You'll be someone who is comfortable working pro-actively and, managing your own tasks, as well as confident collaborating with others and communicating regularly with Senior Managers, Directors, and BDO's Partners. You'll help deliver accurate and transparent reporting to all relevant stakeholders as you provide long term value. The primary responsibility of the Audit Optimisation Senior Manager will be responsible for the design of standardised audit templates and workbooks. On occasion may become involved in special assignments on an ad hoc basis. The Audit Optimisation and Standardisation teams are responsible for improving audit quality and are so important to the firm because of the high-profile audit quality agenda. Main responsibilities of the role will be: Main responsibilities will be: Act as a major point of contact within the standardisation team. This includes responding quickly to, as well as anticipating, the impact on audit teams. Proactively identify new opportunities for standardisation and optimisation. Responsible for the delivery of high-quality products that are responsive to the needs to the Optimisation agenda. Complete assignments within agreed budgets and timescales and identify opportunities for additional improvement and optimisation. Ensure you bring in the appropriate mix of knowledge and skills required. Ensure that the firm's risk management and quality control procedures are adhered to at all times. Support Partners and Senior Managers in the development of new products. Support Partners with the implementation and communication of any standardisation, including travel to UK BDO offices to support the roll out of new products. You'll be someone with: ACA/ICAS qualified or overseas equivalent. Educated up to degree level or CTS. Previous experience of audit quality. Good working knowledge of UK and International GAAS, IFRS, UK GAAP and Financial Reporting requirements. Working knowledge of financial products, firm services, issues regarding advice and regulation and compliance, including anti-money laundering. Experience of systems/controls testing as well as substantive auditing, including consolidations, group audits, statutory accounts and disclosures. Project Management experience. Desirable: Sector experience appropriate to BDO audited entities Experience with listed audited entities Experience auditing international groups and working with other world wide BDO offices. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to our business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better. About Us BDO UK provides tax, audit and assurance, advisory and business outsourcing service s. Our clients are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and the owners and management teams that lead them. Our partners and staff are specialists in their fields and have a proactive, flexible approach to helping clients overcoming the challenges they face. We aim to be as innovative and entrepreneurial as our clients. Our approach and expertise are what help us deliver exceptional client service. 95% of our clients would recommend us. We operate from 17 locations across the UK, covering all major business centres. We employ 8,000 people who are encouraged to bring their best selves to work; taking responsibility for their work and their relationships with clients. All our people share core values that underpin both our culture and the value that we bring to our clients. Our values are also reflected in continued focus on ESG. Our firm is distinctive and we want to preserve and build on the strengths of our culture and the characteristics that make us both successful and different. We look for people from all kinds of backgrounds who share these same qualities. BDO LLP is a key member of the BDO global network of public accounting, tax and advisory firms. The firms have representation in 166 countries, with 115,700 people working out of over 1,776 offices worldwide. That's BDO and we are proud to be part of it. Being part of an integrated network of firms across the world provides us with myriad opportunities for success.
Responsibilities Responsible for providing administrative and clerical services in order to ensure effective and efficient administrative operations within the home, including operational support with clinical tasks and monitoring. Acting as administrative support to the Home Manager and Deputy Manager, including (but not exclusively); Maintaining the office environment to a high standard of cleanliness, organisation and professionalism. Being the first point of contact for the home in a friendly, helpful and professional manner. Screening telephone calls, enquiries and requests and handling them within the limit of the role or redirecting to the necessary person. Monitoring the home's email address and any incoming e-mail, faxes and post, redirecting as required. Forwarding any relevant correspondence to the central office, other homes or external agencies in a timely manner. Maintaining the home diary and calendar. Arranging meetings such as care reviews, welcoming meeting participants and facilitating the meeting e.g. refreshments and resources. Liaising with the Relationships & Development team regarding upcoming reviews and / or plans for reviews. Typing any company documents under the instruction of the manager or deputy manager such as transition notes/meeting minutes /residents information /care plans/risk assessments/ hospital passports/missing persons/investigation notes/DoLs renewals/timeline of events/return to works/creating new documents. Managing records within the office including filing, archiving and confidential waste, keeping resident and staff records up to date. Maintaining the 'Circle of Support' contact details for families and professionals within Care Vision system and ensuring any changes are circulated to the central office team as required. Supporting the management and senior team to undertake a daily check of petty cash and resident monies and ensuring sufficient levels are maintained. Maintaining levels of stationery and ordering supplies for the home as required within the organisations purchase request system. Circulating information as requested by the homes management or senior team, as well as any requests from the central office. Communicating with parents - Emailing on a regular basis and sending pictures of activities in line with relevant data protection requirements. Updating and monitoring the Care Vision care recording system, i.e. alerts, care planning and documents, under the direction of the manager or deputy manager. Working with the rota planning and employee management system (Access) to support the manager in implementing rota's, checking the rota system to ensure the home has adequate staffing in advance and helping other homes to cover their staffing needs. Arranging staff cover as directed during sickness, within the staff team, but also casual workers. Reconciling and collating information ready for the wages via the Access rota system. Generating reports and processing information from the care management system or employee management system to provide to the manager or deputy as requested. Supporting the management and senior team in taking advantage of local activities and events. Supporting in the requesting of maintenance via the digital maintenance request system (MaintainX) and monitoring updates / comments. Supporting the home manager and deputy manager in planning for and participating in regular quality assurance reviews, including having oversight of the on-going improvement plan. Supporting the home manager, deputy manager and compliance department in ensuring relevant quality assurance checks are carried out and action communicated where relevant. Keeping the home up to date with various health and safety checks such as monitoring expiry date and booking in of visits, in collaboration with the quality assurance team and home management team. Supporting the home management team and Compliance Team in collating information for various contract or compliance monitoring processes, such as the daily NHS Capacity Tracker, Sundown Tracker, CQC Provider Information Return and any other data information requests as they arise. Ensuring up to date company documentation such as Statement of Purpose, registration certificates, insurance certificates and policies and procedures are displayed within the home. Supporting the home manager and deputy manager in monitoring supervision and appraisal thresholds, booking in of meetings with staff, typing up or filing of supervision records and maintaining the supervision / appraisal tracker. Working with the Training & Development Team and home management team to monitor training compliance thresholds, book employees on training, communicating training dates with employees, and communicate absences or issues to the training team. Supporting the home manager and deputy manager in the new employee induction process, for example ensuring they have their induction file, are assigned a mentor and maintaining monthly review dates. Supporting the home management team in maintaining HR processes and records with the HR system (Access), triggering of events and ensuring the all relevant documents are completed and uploaded to the system. Supporting the home management team in ensuring employee accidents are recorded and reported via the Access HR system. Supporting the home management team in implementing the absence management system such as booking in of return to work interviews and uploading records to the HR system. Work closely with the central office departments, other health and social care colleagues to ensure information is shared in a timely manner, in line with data protection requirements. On-going support in terms of COVID-19 processes, such as contact tracing, sharing of isolation information, facilitating of home COVID testing processes (LFD and PCR), supporting communication in the event of an outbreak. Supporting the team in maintaining an appropriate social media presence on the home's Facebook page, for example uploading posts or event pictures, ensuring confidentiality is maintained. Completion of Return to Work interviews where this is appropriate in support of the senior and management team. Perform other related duties as required. Requirements Polite Approachable Common sense approach To remain calm under pressure Possess integrity and honesty Experience of office administration Recent working experience and a good knowledge of the Windows environment and its applications, especially Word and Excel Attention to detail and accuracy Ability to work to tight deadlines when necessary To be able to work independently and using own initiative Excellent organisational skills Adaptable to change An understanding of Residential Care Homes Level 2 Business Administration Diploma or level 3 Lead Adult Care Worker Medication training & competency Previous experience of working with a clocking in rostering system Previous experience of care management systems Experience within a residential care setting, preferably learning disability Experience working with clinical screening tools and medication systems About the Company Cream care primarily provides residential care homes, we also offer some supported living provisions; our services offer care and active support to people with complex needs. Our residents and tenants are people who may have a profound and multiple learning disability (PMLD); a severe learning disability with complexity of needs; a physical disability with cerebral palsy quadriplegia with some individuals able to direct their care and support. We are set up to provide tasks which border on nursing care; we do not have dual registration and are not licenced to complete tasks which the local clinical guidance demands a nurse to be over seeing. We can manage gastronomy care, administration of medications (all routes), offer front of mouth suctioning, manage use of and delivery of oxygen and monitor SATs. In fact there are many clinical demands we are able to cover through obtaining the right training and with the support of specialists. We aim to offer support focused on individuals who share the need for bespoke care and practice. Since its creation in 2006, the aim of Cream Care has been to provide opportunity for development and growth, overcoming barriers in order to support people to realise their goals, wishes and aspirations. We achieve this by putting the person at the centre of the planning process, working with them and their representatives to deliver the care and support that is right for them. We recognise that we are privileged to be trusted enablers and advocates for people whose voices and choices are not always recognised.
Jan 09, 2026
Full time
Responsibilities Responsible for providing administrative and clerical services in order to ensure effective and efficient administrative operations within the home, including operational support with clinical tasks and monitoring. Acting as administrative support to the Home Manager and Deputy Manager, including (but not exclusively); Maintaining the office environment to a high standard of cleanliness, organisation and professionalism. Being the first point of contact for the home in a friendly, helpful and professional manner. Screening telephone calls, enquiries and requests and handling them within the limit of the role or redirecting to the necessary person. Monitoring the home's email address and any incoming e-mail, faxes and post, redirecting as required. Forwarding any relevant correspondence to the central office, other homes or external agencies in a timely manner. Maintaining the home diary and calendar. Arranging meetings such as care reviews, welcoming meeting participants and facilitating the meeting e.g. refreshments and resources. Liaising with the Relationships & Development team regarding upcoming reviews and / or plans for reviews. Typing any company documents under the instruction of the manager or deputy manager such as transition notes/meeting minutes /residents information /care plans/risk assessments/ hospital passports/missing persons/investigation notes/DoLs renewals/timeline of events/return to works/creating new documents. Managing records within the office including filing, archiving and confidential waste, keeping resident and staff records up to date. Maintaining the 'Circle of Support' contact details for families and professionals within Care Vision system and ensuring any changes are circulated to the central office team as required. Supporting the management and senior team to undertake a daily check of petty cash and resident monies and ensuring sufficient levels are maintained. Maintaining levels of stationery and ordering supplies for the home as required within the organisations purchase request system. Circulating information as requested by the homes management or senior team, as well as any requests from the central office. Communicating with parents - Emailing on a regular basis and sending pictures of activities in line with relevant data protection requirements. Updating and monitoring the Care Vision care recording system, i.e. alerts, care planning and documents, under the direction of the manager or deputy manager. Working with the rota planning and employee management system (Access) to support the manager in implementing rota's, checking the rota system to ensure the home has adequate staffing in advance and helping other homes to cover their staffing needs. Arranging staff cover as directed during sickness, within the staff team, but also casual workers. Reconciling and collating information ready for the wages via the Access rota system. Generating reports and processing information from the care management system or employee management system to provide to the manager or deputy as requested. Supporting the management and senior team in taking advantage of local activities and events. Supporting in the requesting of maintenance via the digital maintenance request system (MaintainX) and monitoring updates / comments. Supporting the home manager and deputy manager in planning for and participating in regular quality assurance reviews, including having oversight of the on-going improvement plan. Supporting the home manager, deputy manager and compliance department in ensuring relevant quality assurance checks are carried out and action communicated where relevant. Keeping the home up to date with various health and safety checks such as monitoring expiry date and booking in of visits, in collaboration with the quality assurance team and home management team. Supporting the home management team and Compliance Team in collating information for various contract or compliance monitoring processes, such as the daily NHS Capacity Tracker, Sundown Tracker, CQC Provider Information Return and any other data information requests as they arise. Ensuring up to date company documentation such as Statement of Purpose, registration certificates, insurance certificates and policies and procedures are displayed within the home. Supporting the home manager and deputy manager in monitoring supervision and appraisal thresholds, booking in of meetings with staff, typing up or filing of supervision records and maintaining the supervision / appraisal tracker. Working with the Training & Development Team and home management team to monitor training compliance thresholds, book employees on training, communicating training dates with employees, and communicate absences or issues to the training team. Supporting the home manager and deputy manager in the new employee induction process, for example ensuring they have their induction file, are assigned a mentor and maintaining monthly review dates. Supporting the home management team in maintaining HR processes and records with the HR system (Access), triggering of events and ensuring the all relevant documents are completed and uploaded to the system. Supporting the home management team in ensuring employee accidents are recorded and reported via the Access HR system. Supporting the home management team in implementing the absence management system such as booking in of return to work interviews and uploading records to the HR system. Work closely with the central office departments, other health and social care colleagues to ensure information is shared in a timely manner, in line with data protection requirements. On-going support in terms of COVID-19 processes, such as contact tracing, sharing of isolation information, facilitating of home COVID testing processes (LFD and PCR), supporting communication in the event of an outbreak. Supporting the team in maintaining an appropriate social media presence on the home's Facebook page, for example uploading posts or event pictures, ensuring confidentiality is maintained. Completion of Return to Work interviews where this is appropriate in support of the senior and management team. Perform other related duties as required. Requirements Polite Approachable Common sense approach To remain calm under pressure Possess integrity and honesty Experience of office administration Recent working experience and a good knowledge of the Windows environment and its applications, especially Word and Excel Attention to detail and accuracy Ability to work to tight deadlines when necessary To be able to work independently and using own initiative Excellent organisational skills Adaptable to change An understanding of Residential Care Homes Level 2 Business Administration Diploma or level 3 Lead Adult Care Worker Medication training & competency Previous experience of working with a clocking in rostering system Previous experience of care management systems Experience within a residential care setting, preferably learning disability Experience working with clinical screening tools and medication systems About the Company Cream care primarily provides residential care homes, we also offer some supported living provisions; our services offer care and active support to people with complex needs. Our residents and tenants are people who may have a profound and multiple learning disability (PMLD); a severe learning disability with complexity of needs; a physical disability with cerebral palsy quadriplegia with some individuals able to direct their care and support. We are set up to provide tasks which border on nursing care; we do not have dual registration and are not licenced to complete tasks which the local clinical guidance demands a nurse to be over seeing. We can manage gastronomy care, administration of medications (all routes), offer front of mouth suctioning, manage use of and delivery of oxygen and monitor SATs. In fact there are many clinical demands we are able to cover through obtaining the right training and with the support of specialists. We aim to offer support focused on individuals who share the need for bespoke care and practice. Since its creation in 2006, the aim of Cream Care has been to provide opportunity for development and growth, overcoming barriers in order to support people to realise their goals, wishes and aspirations. We achieve this by putting the person at the centre of the planning process, working with them and their representatives to deliver the care and support that is right for them. We recognise that we are privileged to be trusted enablers and advocates for people whose voices and choices are not always recognised.
Senior Audit Manager - Bristol Location: City Of Bristol, England, United Kingdom Type: Hybrid, Full-time Salary: Enquire Senior Audit Manager Lead, Innovate & Grow in Vibrant Bristol About the Company - We are an accountancy and business advisory firm, offering the advice and solutions entrepreneurial organizations need to navigate today's changing world. We work with companies that are the backbone of the economy - ambitious, entrepreneurially-spirited, high-growth businesses that drive economic growth - and provide direct advisory services to the owners and management teams leading them. About the Role - Our focus on delivering quality audit work to benefit the public interest is a key priority. Our Audit teams are essential, not only to our firm but also to the broader economy. With deep knowledge of sectors, markets, and geographies, our auditors have the business insight necessary to conduct high-quality and robust audits that companies and their stakeholders can trust. As part of our Audit team, you will receive the support needed to reach your potential, whether that's through completing professional qualifications, developing new skills, or exploring different learning opportunities. You'll join a diverse and friendly team whose work really matters. Use your skills to build a career in Audit with us. Responsibilities - Act as the audit lead on fully listed and AIM-listed audited entities. For larger assignments, this role will be supported by one or more Managers, though overall responsibility remains with the Partner. Lead and direct all aspects of audit services delivered. Manage people, including resource planning and allocation, performance management, training, and recommendations for promotion. Act as a mentor to team members, providing coaching to help them achieve their personal career goals. Act as a role model for Manager-level staff. Maximize profitability from a portfolio of audited entities. Liaise with central departments on risk management, technical, and other matters. Participate in practice management at a local level. Support Partners in sales and marketing activities, including playing a key role in audited entity pitch teams, attending networking and other marketing events. Contribute to developing new business relationships and proposals through high-level sales and marketing activities, including targeting new audited entities. Support the implementation and communication of new business strategies for existing and target clients. Participate in Key Account Management. Develop specialist knowledge of a sector, technical area, or commercial area. Engage directly with clients on technical and audit judgment decisions. Qualifications - ACA/ACCA/ICAS qualification or overseas equivalent Required Skills - Significant experience delivering audit and assurance services to major companies, including listed (full list and AIM) companies and those with international interests. Excellent knowledge of UK and International GAAS, IFRS, UK GAAP, and financial reporting requirements. Experience managing and developing staff, including coordinating projects, mentoring, appraising, and recruiting. Business development experience, capable of identifying and converting opportunities to sell work. Proven experience managing a portfolio of concurrent projects and project teams within a project management framework.
Jan 09, 2026
Full time
Senior Audit Manager - Bristol Location: City Of Bristol, England, United Kingdom Type: Hybrid, Full-time Salary: Enquire Senior Audit Manager Lead, Innovate & Grow in Vibrant Bristol About the Company - We are an accountancy and business advisory firm, offering the advice and solutions entrepreneurial organizations need to navigate today's changing world. We work with companies that are the backbone of the economy - ambitious, entrepreneurially-spirited, high-growth businesses that drive economic growth - and provide direct advisory services to the owners and management teams leading them. About the Role - Our focus on delivering quality audit work to benefit the public interest is a key priority. Our Audit teams are essential, not only to our firm but also to the broader economy. With deep knowledge of sectors, markets, and geographies, our auditors have the business insight necessary to conduct high-quality and robust audits that companies and their stakeholders can trust. As part of our Audit team, you will receive the support needed to reach your potential, whether that's through completing professional qualifications, developing new skills, or exploring different learning opportunities. You'll join a diverse and friendly team whose work really matters. Use your skills to build a career in Audit with us. Responsibilities - Act as the audit lead on fully listed and AIM-listed audited entities. For larger assignments, this role will be supported by one or more Managers, though overall responsibility remains with the Partner. Lead and direct all aspects of audit services delivered. Manage people, including resource planning and allocation, performance management, training, and recommendations for promotion. Act as a mentor to team members, providing coaching to help them achieve their personal career goals. Act as a role model for Manager-level staff. Maximize profitability from a portfolio of audited entities. Liaise with central departments on risk management, technical, and other matters. Participate in practice management at a local level. Support Partners in sales and marketing activities, including playing a key role in audited entity pitch teams, attending networking and other marketing events. Contribute to developing new business relationships and proposals through high-level sales and marketing activities, including targeting new audited entities. Support the implementation and communication of new business strategies for existing and target clients. Participate in Key Account Management. Develop specialist knowledge of a sector, technical area, or commercial area. Engage directly with clients on technical and audit judgment decisions. Qualifications - ACA/ACCA/ICAS qualification or overseas equivalent Required Skills - Significant experience delivering audit and assurance services to major companies, including listed (full list and AIM) companies and those with international interests. Excellent knowledge of UK and International GAAS, IFRS, UK GAAP, and financial reporting requirements. Experience managing and developing staff, including coordinating projects, mentoring, appraising, and recruiting. Business development experience, capable of identifying and converting opportunities to sell work. Proven experience managing a portfolio of concurrent projects and project teams within a project management framework.
Principal Clinical Neuropsychologist / Principal Clinical Psychologist Location: Ely, Cambridgeshire Salary: 64,455 - 74,896 per annum (DOE) Hours: 35 hours per week Contract: Permanent Overview An exciting opportunity has arisen for an experienced Principal Clinical Psychologist / Clinical Neuropsychologist to join a specialist neurorehabilitation service in Ely. The service provides expert, evidence-based rehabilitation to adults with acquired brain injury and complex neurological conditions, supporting individuals to maximise independence and quality of life. This is a senior leadership role offering the opportunity to shape clinical standards, contribute strategically to service development, and provide expert neuropsychological input across a multidisciplinary environment. Key Responsibilities Provide strategic and professional leadership within a multidisciplinary team, ensuring high standards of clinical governance and evidence-based practice. Deliver highly specialist neuropsychological and psychological assessments using standardised tools, structured observation and clinical interview. Formulate and implement complex psychological treatment plans for individuals with neurological, emotional and adjustment difficulties. Provide expert clinical consultation and supervision to psychologists and other clinicians. Lead on psychologically informed risk assessment and management, advising colleagues on best practice approaches. Contribute to multidisciplinary care planning, formulation meetings and service development initiatives. Support service and regional managers in the operational and clinical leadership of the service. Play a key role in audit, service evaluation, research and the development of clinical policy. Person Specification Essential Doctorate in Clinical Psychology (or equivalent), accredited by the British Psychological Society. HCPC registration as a Practitioner Psychologist. Significant post-qualification experience within neurorehabilitation or related neurological/complex care settings. Demonstrated ability to assess, formulate and manage complex clinical presentations. Strong leadership, supervision and multidisciplinary working experience. Excellent communication skills, with the ability to manage sensitive and complex clinical situations. Experience of service development, audit or research activity. Desirable Formal training or a strong professional interest in clinical neuropsychology. Experience contributing to policy development and quality improvement initiatives. Benefits Competitive salary package 38 days annual leave inclusive of bank holidays (pro rata) Option to buy and sell annual leave Health cash plan Employee Assistance Programme Excellent CPD and training opportunities Group life assurance Pension scheme Free on-site parking Long service and staff recognition awards Additional Information Shortlisting and interviews will be conducted on a rolling basis. Appointment is subject to enhanced DBS checks and a minimum of three years' checkable references. The organisation is committed to equality, diversity and inclusion and actively supports applications from disabled candidates under the Disability Confident scheme. If you would like to discuss this opportunity in confidence, please get in touch for further details. Eden Brown Synergy is an equal opportunities employer. Eden Brown Limited is a limited company registered in England and Wales with registered number (phone number removed). Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.
Jan 09, 2026
Full time
Principal Clinical Neuropsychologist / Principal Clinical Psychologist Location: Ely, Cambridgeshire Salary: 64,455 - 74,896 per annum (DOE) Hours: 35 hours per week Contract: Permanent Overview An exciting opportunity has arisen for an experienced Principal Clinical Psychologist / Clinical Neuropsychologist to join a specialist neurorehabilitation service in Ely. The service provides expert, evidence-based rehabilitation to adults with acquired brain injury and complex neurological conditions, supporting individuals to maximise independence and quality of life. This is a senior leadership role offering the opportunity to shape clinical standards, contribute strategically to service development, and provide expert neuropsychological input across a multidisciplinary environment. Key Responsibilities Provide strategic and professional leadership within a multidisciplinary team, ensuring high standards of clinical governance and evidence-based practice. Deliver highly specialist neuropsychological and psychological assessments using standardised tools, structured observation and clinical interview. Formulate and implement complex psychological treatment plans for individuals with neurological, emotional and adjustment difficulties. Provide expert clinical consultation and supervision to psychologists and other clinicians. Lead on psychologically informed risk assessment and management, advising colleagues on best practice approaches. Contribute to multidisciplinary care planning, formulation meetings and service development initiatives. Support service and regional managers in the operational and clinical leadership of the service. Play a key role in audit, service evaluation, research and the development of clinical policy. Person Specification Essential Doctorate in Clinical Psychology (or equivalent), accredited by the British Psychological Society. HCPC registration as a Practitioner Psychologist. Significant post-qualification experience within neurorehabilitation or related neurological/complex care settings. Demonstrated ability to assess, formulate and manage complex clinical presentations. Strong leadership, supervision and multidisciplinary working experience. Excellent communication skills, with the ability to manage sensitive and complex clinical situations. Experience of service development, audit or research activity. Desirable Formal training or a strong professional interest in clinical neuropsychology. Experience contributing to policy development and quality improvement initiatives. Benefits Competitive salary package 38 days annual leave inclusive of bank holidays (pro rata) Option to buy and sell annual leave Health cash plan Employee Assistance Programme Excellent CPD and training opportunities Group life assurance Pension scheme Free on-site parking Long service and staff recognition awards Additional Information Shortlisting and interviews will be conducted on a rolling basis. Appointment is subject to enhanced DBS checks and a minimum of three years' checkable references. The organisation is committed to equality, diversity and inclusion and actively supports applications from disabled candidates under the Disability Confident scheme. If you would like to discuss this opportunity in confidence, please get in touch for further details. Eden Brown Synergy is an equal opportunities employer. Eden Brown Limited is a limited company registered in England and Wales with registered number (phone number removed). Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.
Location: London Office attendance: 3 days per week in-office (Baker Street) About the company Vega is unlocking scale for alternative asset managers. Private markets are shaping into one of the most important forces in the global economy over the coming decades, with more than $20 trillion in AuM today and expected to already triple by 2032. Today, the industry is at an inflexion point as it enters an era of hypergrowth, increased complexity, and brand new demands. To competitively service and scale their client base across the entire investment lifecycle, managers need a technological transformation. Vega is delivering the industry's purpose-built infrastructure with AltOS - the client & distribution operating system for alternatives. Vega's founding team consists of alternatives specialists from KKR, Blackstone, Elliott, and Goldman Sachs, along with top product and engineering talent from successful fintech scale-ups like Revolut and Trade Republic. Vega has raised over $28M in funding from Apollo, Motive Ventures, Picus Capital, and 60 senior executives from the alternative investment industry. To learn more, please visit . Key responsibilities User Interfaces: Collaborate closely with designers to translate design mockups into responsive and intuitive user interfaces using React and Tailwind CSS, and contribute to the development and evolution of our design system and theming strategies. Collaborate with back-end engineers: to define API contracts and best practices for consumption, asking relevant questions about scalability and performance, while pragmatically leveraging the strengths and addressing the weaknesses of both front-end and back-end systems. System Development: Develop efficient and reusable front-end systems and abstractions to ensure a scalable and maintainable codebase. Performance Optimisation: Optimise application performance to deliver a high-quality UX. Industry Trends & Best Practices: Stay up-to-date with emerging trends and best practices in front-end development, particularly in the fintech industry. Code Review & Quality Assurance: Participate in code reviews, providing constructive feedback to maintain code quality and adherence to coding standards. Process Improvement: Contribute to the continuous improvement of our development processes and methodologies. Testing: Strong understanding of unit, integration, and end-to-end testing methodologies and tools, with a bonus for experience in leading E2E testing initiatives. Qualifications Bachelor's degree in Computer Science, Engineering, or related field. 7+ years of professional experience as a front-end engineer, with a focus on fintech applications. Proficiency in TypeScript, React, and Tailwind CSS. Strong understanding of responsive design and mobile-first development. Deep understanding of end-to-end testing and related technologies. Experience working in an agile development environment and collaborating with cross-functional teams. Excellent communication skills and ability to work effectively within a team. Why join us? Opportunity to work at a high-growth company backed by world-class investors. Competitive salary + equity. Benefits: private medical insurance, gym membership, learning budget.
Jan 09, 2026
Full time
Location: London Office attendance: 3 days per week in-office (Baker Street) About the company Vega is unlocking scale for alternative asset managers. Private markets are shaping into one of the most important forces in the global economy over the coming decades, with more than $20 trillion in AuM today and expected to already triple by 2032. Today, the industry is at an inflexion point as it enters an era of hypergrowth, increased complexity, and brand new demands. To competitively service and scale their client base across the entire investment lifecycle, managers need a technological transformation. Vega is delivering the industry's purpose-built infrastructure with AltOS - the client & distribution operating system for alternatives. Vega's founding team consists of alternatives specialists from KKR, Blackstone, Elliott, and Goldman Sachs, along with top product and engineering talent from successful fintech scale-ups like Revolut and Trade Republic. Vega has raised over $28M in funding from Apollo, Motive Ventures, Picus Capital, and 60 senior executives from the alternative investment industry. To learn more, please visit . Key responsibilities User Interfaces: Collaborate closely with designers to translate design mockups into responsive and intuitive user interfaces using React and Tailwind CSS, and contribute to the development and evolution of our design system and theming strategies. Collaborate with back-end engineers: to define API contracts and best practices for consumption, asking relevant questions about scalability and performance, while pragmatically leveraging the strengths and addressing the weaknesses of both front-end and back-end systems. System Development: Develop efficient and reusable front-end systems and abstractions to ensure a scalable and maintainable codebase. Performance Optimisation: Optimise application performance to deliver a high-quality UX. Industry Trends & Best Practices: Stay up-to-date with emerging trends and best practices in front-end development, particularly in the fintech industry. Code Review & Quality Assurance: Participate in code reviews, providing constructive feedback to maintain code quality and adherence to coding standards. Process Improvement: Contribute to the continuous improvement of our development processes and methodologies. Testing: Strong understanding of unit, integration, and end-to-end testing methodologies and tools, with a bonus for experience in leading E2E testing initiatives. Qualifications Bachelor's degree in Computer Science, Engineering, or related field. 7+ years of professional experience as a front-end engineer, with a focus on fintech applications. Proficiency in TypeScript, React, and Tailwind CSS. Strong understanding of responsive design and mobile-first development. Deep understanding of end-to-end testing and related technologies. Experience working in an agile development environment and collaborating with cross-functional teams. Excellent communication skills and ability to work effectively within a team. Why join us? Opportunity to work at a high-growth company backed by world-class investors. Competitive salary + equity. Benefits: private medical insurance, gym membership, learning budget.
Job Description Summary The (Senior) Laboratory Manager reports to the Director, Laboratory Operations and oversees testing of clinical samples at Alderley Park. In addition, this role provides strategic leadership and direct management of laboratory teams, ensuring staff are supported, coached, and developed to achieve both individual and organizational goals. The (Senior) Laboratory Manager is accountable for day-to-day laboratory operations, resource allocation, safety compliance, and fostering a culture of collaboration, innovation, and continuous improvement. About the Role Provide on-site leadership for a high-throughput clinical genome sequencing laboratory, including technical troubleshooting, developing and writing operational procedures, setting laboratory key performance indicators, and establishing quality metrics. Deliver regulatory, due diligence, and internal auditing support. Must have experience working in an ISO 15189 or CAP diagnostic laboratory and be able to apply the associated requirements to clinical diagnostic operations. This role requires a proactive leader who can balance scientific rigor with operational excellence, guiding teams through complex projects while ensuring compliance, efficiency, and staff development. Duties and Responsibilities Team Leadership & Management Supervise, mentor, and develop laboratory staff, including scientists, technicians, and support personnel. Conduct performance reviews, set clear objectives, and foster accountability. Promote a positive and inclusive team culture that encourages collaboration, innovation, and professional growth. Laboratory Operations Design and implement processes and procedures to ensure efficient turnaround times and accuracy of results. Oversee daily laboratory operations, including workflow optimization, resource allocation, and equipment maintenance. Ensure strict adherence to established quality control guidelines and safety protocols. Strategic & Financial Management Prepare and manage laboratory budgets, monitor expenditures, and optimize resource utilization. Establish and track laboratory KPIs and quality metrics to drive continuous improvement. Compliance & Accreditation Ensure all processes comply with national regulations, organizational policies, and accreditation requirements. Maintain ISO 15189, CAP, and other accreditation standards, including preparation for audits and inspections. Continuous Improvement & Innovation Lead initiatives for process improvement, automation, and adoption of new technologies. Encourage staff participation in problem-solving and innovation to enhance laboratory efficiency and service delivery. Stakeholder Engagement Collaborate with customers and cross-functional teams to align laboratory operations with clinical and research objectives. Communicate effectively with internal and external stakeholders, providing updates on laboratory performance and compliance. Experience Minimum of a Master's degree in a relevant subject; PhD desirable. Extensive clinical experience with various techniques; high-throughput DNA sequencing in a commercial, academic, or government laboratory desirable. Experience with clinical assay development, process development, and project management. Proven track record in team leadership, staff development, and laboratory management. Strong background in Quality Assurance and Quality Control applications in clinical diagnostics. Detail-oriented, highly organized, with excellent verbal and written communication skills. Ability to troubleshoot technical applications and manage laboratory automation systems. Knowledge, Skills, and Abilities Leadership Skills: Ability to inspire, motivate, and develop staff while managing performance and fostering collaboration. Language: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Math Ability: Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Computer Skills: Proficiency in Microsoft Word, Outlook, and Excel, with the ability to operate laboratory computer systems. Special Skills: Effective interpersonal communication across departments and teams. Strong knowledge of quality control practices and regulations of UKAS, ISO 15189, CAP, and other regulatory agencies.
Jan 09, 2026
Full time
Job Description Summary The (Senior) Laboratory Manager reports to the Director, Laboratory Operations and oversees testing of clinical samples at Alderley Park. In addition, this role provides strategic leadership and direct management of laboratory teams, ensuring staff are supported, coached, and developed to achieve both individual and organizational goals. The (Senior) Laboratory Manager is accountable for day-to-day laboratory operations, resource allocation, safety compliance, and fostering a culture of collaboration, innovation, and continuous improvement. About the Role Provide on-site leadership for a high-throughput clinical genome sequencing laboratory, including technical troubleshooting, developing and writing operational procedures, setting laboratory key performance indicators, and establishing quality metrics. Deliver regulatory, due diligence, and internal auditing support. Must have experience working in an ISO 15189 or CAP diagnostic laboratory and be able to apply the associated requirements to clinical diagnostic operations. This role requires a proactive leader who can balance scientific rigor with operational excellence, guiding teams through complex projects while ensuring compliance, efficiency, and staff development. Duties and Responsibilities Team Leadership & Management Supervise, mentor, and develop laboratory staff, including scientists, technicians, and support personnel. Conduct performance reviews, set clear objectives, and foster accountability. Promote a positive and inclusive team culture that encourages collaboration, innovation, and professional growth. Laboratory Operations Design and implement processes and procedures to ensure efficient turnaround times and accuracy of results. Oversee daily laboratory operations, including workflow optimization, resource allocation, and equipment maintenance. Ensure strict adherence to established quality control guidelines and safety protocols. Strategic & Financial Management Prepare and manage laboratory budgets, monitor expenditures, and optimize resource utilization. Establish and track laboratory KPIs and quality metrics to drive continuous improvement. Compliance & Accreditation Ensure all processes comply with national regulations, organizational policies, and accreditation requirements. Maintain ISO 15189, CAP, and other accreditation standards, including preparation for audits and inspections. Continuous Improvement & Innovation Lead initiatives for process improvement, automation, and adoption of new technologies. Encourage staff participation in problem-solving and innovation to enhance laboratory efficiency and service delivery. Stakeholder Engagement Collaborate with customers and cross-functional teams to align laboratory operations with clinical and research objectives. Communicate effectively with internal and external stakeholders, providing updates on laboratory performance and compliance. Experience Minimum of a Master's degree in a relevant subject; PhD desirable. Extensive clinical experience with various techniques; high-throughput DNA sequencing in a commercial, academic, or government laboratory desirable. Experience with clinical assay development, process development, and project management. Proven track record in team leadership, staff development, and laboratory management. Strong background in Quality Assurance and Quality Control applications in clinical diagnostics. Detail-oriented, highly organized, with excellent verbal and written communication skills. Ability to troubleshoot technical applications and manage laboratory automation systems. Knowledge, Skills, and Abilities Leadership Skills: Ability to inspire, motivate, and develop staff while managing performance and fostering collaboration. Language: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Math Ability: Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Computer Skills: Proficiency in Microsoft Word, Outlook, and Excel, with the ability to operate laboratory computer systems. Special Skills: Effective interpersonal communication across departments and teams. Strong knowledge of quality control practices and regulations of UKAS, ISO 15189, CAP, and other regulatory agencies.
At IBM CIC, we provide technical and industry expertise to a wide range of public and private sector clients in the UK. A career in IBM CIC means you'll have the opportunity to work with leading professionals across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. You will get the chance to deliver effective solutions, driving meaningful business change for our clients, using some of the latest technology platforms. Curiosity and a constant quest for knowledge serve as the foundation to success here. You'll be encouraged and supported to constantly reinvent yourself, focusing on skills in demand in an ever changing market. You'll be working with diverse teams, coming up with creative solutions which impact a wide network of clients, who may be at their site or one of our CIC or IBM locations. Our culture of evolution centres on long-term career growth and development opportunities in an environment that embraces your unique skills and experience. We offer: Many training opportunities from classroom to e-learning, mentoring and coaching programs and the chance to gain industry recognized certifications Regular and frequent promotion opportunities to ensure you can drive and develop your career with us Feedback and checkpoints throughout the year Diversity & Inclusion as an essential and authentic component of our culture through our policies and process as well as our Employee Champion teams and support networks A culture where your ideas for growth and innovation are always welcome Internal recognition programs for peer-to-peer appreciation as well as from manager to employees Tools and policies to support your work-life balance from flexible working approaches, sabbatical programs, paid paternity leave, maternity leave and an innovative maternity returners scheme More traditional benefits, such as 25 days holiday (in addition to public holidays), private medical, dental & optical cover, online shopping discounts, an Employee Assistance Program, life assurance and a group personal pension plan of an additional 5% of your base salary paid by us monthly to save for your future. In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology. As a Senior AWS DevOps Infrastructure Specialist, you'll leverage your extensive technical expertise and leadership skills to drive innovation and excellence within our organization. Responsibilities: Lead the design, development, and implementation of complex AWS infrastructure solutions Mentor and guide junior team members, fostering a culture of continuous learning and improvement Collaborate with stakeholders to define system architecture and ensure seamless integration with DevOps toolchains and CI/CD pipelines Stay current with emerging AWS trends, tools, and best practices Contribute to the development of AWS infrastructure strategies and roadmaps Join our team and contribute to the development of innovative AWS infrastructure solutions that drive business success. If you're passionate about understanding and solving complex infrastructure challenges and have a knack for creating AWS solutions that maximize ROI, we'd love to hear from you Required education Bachelor's Degree Preferred education None Required technical and professional expertise Masterful proficiency in Infrastructure as Code provisioning and sandbox environment creation Strong understanding of Kubernetes, Docker, and CRIO management Proven track record of delivering high-quality AWS infrastructure solutions in a professional setting Exceptional communication, leadership, and problem-solving skills As an equal opportunities' employer, we welcome applications from individuals of all backgrounds. However, for you to be eligible for this role, you must have the valid right to work in the UK. Unfortunately, we do not offer visa sponsorship and have no future plans to do so. You must be a resident in the UK and have been living continuously in the UK for the last 10 years. You must be able to hold or gain a UK government security clearance. Preferred technical and professional experience Extensive certification in AWS Administration Familiarity with cloud-native architecture and deployment models Knowledge of container orchestration best practices Experience with monitoring tools and key metrics (SLA, services health) Understanding of performance measurement tools and code quality metrics ABOUT BUSINESS UNIT IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet. YOUR In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better. Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background. Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do. Are you ready to be an IBMer? ABOUT IBM IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world. Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world. IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status. OTHER RELEVANT JOB DETAILS IBM wants you to bring your whole self to work and for you this might mean the ability to work flexibly. If you are interested in a flexible working pattern, please talk to our recruitment team to find out if this is possible in the current working environment. Is this role a commissionable/sales incentive based position?
Jan 09, 2026
Full time
At IBM CIC, we provide technical and industry expertise to a wide range of public and private sector clients in the UK. A career in IBM CIC means you'll have the opportunity to work with leading professionals across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. You will get the chance to deliver effective solutions, driving meaningful business change for our clients, using some of the latest technology platforms. Curiosity and a constant quest for knowledge serve as the foundation to success here. You'll be encouraged and supported to constantly reinvent yourself, focusing on skills in demand in an ever changing market. You'll be working with diverse teams, coming up with creative solutions which impact a wide network of clients, who may be at their site or one of our CIC or IBM locations. Our culture of evolution centres on long-term career growth and development opportunities in an environment that embraces your unique skills and experience. We offer: Many training opportunities from classroom to e-learning, mentoring and coaching programs and the chance to gain industry recognized certifications Regular and frequent promotion opportunities to ensure you can drive and develop your career with us Feedback and checkpoints throughout the year Diversity & Inclusion as an essential and authentic component of our culture through our policies and process as well as our Employee Champion teams and support networks A culture where your ideas for growth and innovation are always welcome Internal recognition programs for peer-to-peer appreciation as well as from manager to employees Tools and policies to support your work-life balance from flexible working approaches, sabbatical programs, paid paternity leave, maternity leave and an innovative maternity returners scheme More traditional benefits, such as 25 days holiday (in addition to public holidays), private medical, dental & optical cover, online shopping discounts, an Employee Assistance Program, life assurance and a group personal pension plan of an additional 5% of your base salary paid by us monthly to save for your future. In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology. As a Senior AWS DevOps Infrastructure Specialist, you'll leverage your extensive technical expertise and leadership skills to drive innovation and excellence within our organization. Responsibilities: Lead the design, development, and implementation of complex AWS infrastructure solutions Mentor and guide junior team members, fostering a culture of continuous learning and improvement Collaborate with stakeholders to define system architecture and ensure seamless integration with DevOps toolchains and CI/CD pipelines Stay current with emerging AWS trends, tools, and best practices Contribute to the development of AWS infrastructure strategies and roadmaps Join our team and contribute to the development of innovative AWS infrastructure solutions that drive business success. If you're passionate about understanding and solving complex infrastructure challenges and have a knack for creating AWS solutions that maximize ROI, we'd love to hear from you Required education Bachelor's Degree Preferred education None Required technical and professional expertise Masterful proficiency in Infrastructure as Code provisioning and sandbox environment creation Strong understanding of Kubernetes, Docker, and CRIO management Proven track record of delivering high-quality AWS infrastructure solutions in a professional setting Exceptional communication, leadership, and problem-solving skills As an equal opportunities' employer, we welcome applications from individuals of all backgrounds. However, for you to be eligible for this role, you must have the valid right to work in the UK. Unfortunately, we do not offer visa sponsorship and have no future plans to do so. You must be a resident in the UK and have been living continuously in the UK for the last 10 years. You must be able to hold or gain a UK government security clearance. Preferred technical and professional experience Extensive certification in AWS Administration Familiarity with cloud-native architecture and deployment models Knowledge of container orchestration best practices Experience with monitoring tools and key metrics (SLA, services health) Understanding of performance measurement tools and code quality metrics ABOUT BUSINESS UNIT IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet. YOUR In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better. Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background. Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do. Are you ready to be an IBMer? ABOUT IBM IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world. Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world. IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status. OTHER RELEVANT JOB DETAILS IBM wants you to bring your whole self to work and for you this might mean the ability to work flexibly. If you are interested in a flexible working pattern, please talk to our recruitment team to find out if this is possible in the current working environment. Is this role a commissionable/sales incentive based position?
General Manager - Leicester Tigers - Full-Time / Permanent £60,000 + excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more. We're looking for This is a high profile leadership opportunity to lead Levy's food and beverage operations at Leicester Tigers, one of the most iconic and respected rugby clubs in world sport. As General Manager, you will have full accountability for delivering a world class hospitality and matchday food and beverage experience across the stadium, conferences and events, and premium hospitality spaces. Working in close partnership with Leicester Tigers, you will play a pivotal role in enhancing the club's reputation for excellence on and off the pitch. This role requires a senior hospitality professional with proven experience in large scale, high volume stadium or major event environments. You will bring strong commercial acumen, inspirational leadership, and a genuine passion for food, service, and guest experience. You will lead the catering strategy, oversee transformation and innovation across all food and beverage outlets, and ensure operational excellence, financial performance and exceptional guest satisfaction at every touchpoint. We are Levy Levy is about elevating experiences. We are a leading global hospitality partner, designing and delivering unforgettable guest moments that prioritise people and the planet. Trusted by some of the world's most iconic stadiums, entertainment venues and major events - from Wimbledon and Twickenham to Tottenham Hotspur Stadium, Edgbaston, the SEC and ExCeL London - we bring experiences to life with passion and precision. Our mission is to succeed the right way. From pioneering tech and seamless operations to show stopping menus and exceptional service, we use insight and innovation to understand guests, improve the customer journey, reduce environmental impact and support local communities. We are a passionate, diverse team of venue specialists dedicated to making the planet better for future generations. General Manager - The Role Use bullet points to outline the core responsibilities. Focus on impact and active verbs such as: Strategy & Partnership Work in partnership with Leicester Tigers and Levy leadership to define and deliver the food and beverage strategy. Translate strategic objectives into clear operational and commercial plans with measurable outcomes. Identify market trends, guest insights and competitor activity to drive innovation and differentiation. Support and deliver capital investment, refurbishment and concept development across the stadium estate. Operational Excellence Take full ownership of all day to day food and beverage operations, including matchdays, non matchday events and conferences. Oversee a diverse portfolio of offers, including retail concessions, bars, premium hospitality and bespoke event catering. Drive continuous improvement in quality, consistency, service standards and guest experience. Ensure Levy and Leicester Tigers brand standards are consistently delivered across all outlets. Maintain full compliance with health & safety, food safety and legal requirements. Manage supplier and contractor relationships to ensure value, quality and cost efficiency. People & Culture Lead, inspire and develop a large team of permanent and casual colleagues. Create a high performance, guest focused culture aligned with Levy and Leicester Tigers values. Oversee workforce planning, recruitment, training and deployment to meet fluctuating event demands. Embed performance management, talent development and succession planning frameworks. Champion engagement, wellbeing, recognition and inclusion, ensuring full HR and legal compliance. Commercial & Financial Performance Hold full P&L accountability for all food and beverage operations at Leicester Tigers. Deliver robust budgeting, forecasting and financial control in partnership with finance teams. Analyse trading performance, guest feedback and financial data to identify growth opportunities. Work with Levy's culinary, commercial and marketing teams to drive product development and increase spend per head. Maintain strong cost controls while delivering exceptional quality and service. What we're looking for Proven background in stadiums, arenas, major sporting venues or large live event environments. Strong commercial and financial acumen with demonstrable P&L accountability. Experience in leading large, diverse teams, including both permanent and casual workforces. Track record of delivering change, transformation and continuous improvement initiatives. Confident stakeholder manager with experience working in partnership with high profile clients. Excellent communication and influencing skills at all levels. Passionate about food, hospitality and delivering memorable guest experiences. Highly organized, adaptable and comfortable managing competing priorities in a fast paced environment. Resilient, solutions focused and calm under pressure. Flexible to work evenings, weekends and matchdays in line with the sporting calendar. What you'll get in return Competitive salary with bonus and full company benefits. 23 days' annual leave plus bank holidays, your birthday off and a holiday purchase scheme. Healthcare & wellbeing: Aviva Digicare, Medicash (dental, optical, therapy treatments). Mental health support: 24/7 Employee Assistance Programme. Family benefits 2 days additional leave after returning from maternity leave. Day off for your baby's first birthday. Enhanced family leave. Perks & discounts Shopping, entertainment and travel discounts. 20% off Nuffield Health and 10% off PureGym memberships. Financial wellbeing Pension scheme. Life assurance. Preferred rates on salary finance products. Development opportunities Professional subscriptions. Ongoing training and structured career pathways. Meals on duty included. Why Join Us? Levy UK & Ireland is part of Compass Group, the world's largest catering company and a vibrant leader in hospitality. We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Our diverse team fuels creativity, innovation and excellence. We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive. Together, we create unforgettable experiences and shape the future of hospitality. As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader and get competitive pay, great perks and unrivaled opportunities for learning and development at one of the UK's biggest businesses. Job Reference: com SU UK Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential and to thrive - because diversity is our strength!
Jan 09, 2026
Full time
General Manager - Leicester Tigers - Full-Time / Permanent £60,000 + excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more. We're looking for This is a high profile leadership opportunity to lead Levy's food and beverage operations at Leicester Tigers, one of the most iconic and respected rugby clubs in world sport. As General Manager, you will have full accountability for delivering a world class hospitality and matchday food and beverage experience across the stadium, conferences and events, and premium hospitality spaces. Working in close partnership with Leicester Tigers, you will play a pivotal role in enhancing the club's reputation for excellence on and off the pitch. This role requires a senior hospitality professional with proven experience in large scale, high volume stadium or major event environments. You will bring strong commercial acumen, inspirational leadership, and a genuine passion for food, service, and guest experience. You will lead the catering strategy, oversee transformation and innovation across all food and beverage outlets, and ensure operational excellence, financial performance and exceptional guest satisfaction at every touchpoint. We are Levy Levy is about elevating experiences. We are a leading global hospitality partner, designing and delivering unforgettable guest moments that prioritise people and the planet. Trusted by some of the world's most iconic stadiums, entertainment venues and major events - from Wimbledon and Twickenham to Tottenham Hotspur Stadium, Edgbaston, the SEC and ExCeL London - we bring experiences to life with passion and precision. Our mission is to succeed the right way. From pioneering tech and seamless operations to show stopping menus and exceptional service, we use insight and innovation to understand guests, improve the customer journey, reduce environmental impact and support local communities. We are a passionate, diverse team of venue specialists dedicated to making the planet better for future generations. General Manager - The Role Use bullet points to outline the core responsibilities. Focus on impact and active verbs such as: Strategy & Partnership Work in partnership with Leicester Tigers and Levy leadership to define and deliver the food and beverage strategy. Translate strategic objectives into clear operational and commercial plans with measurable outcomes. Identify market trends, guest insights and competitor activity to drive innovation and differentiation. Support and deliver capital investment, refurbishment and concept development across the stadium estate. Operational Excellence Take full ownership of all day to day food and beverage operations, including matchdays, non matchday events and conferences. Oversee a diverse portfolio of offers, including retail concessions, bars, premium hospitality and bespoke event catering. Drive continuous improvement in quality, consistency, service standards and guest experience. Ensure Levy and Leicester Tigers brand standards are consistently delivered across all outlets. Maintain full compliance with health & safety, food safety and legal requirements. Manage supplier and contractor relationships to ensure value, quality and cost efficiency. People & Culture Lead, inspire and develop a large team of permanent and casual colleagues. Create a high performance, guest focused culture aligned with Levy and Leicester Tigers values. Oversee workforce planning, recruitment, training and deployment to meet fluctuating event demands. Embed performance management, talent development and succession planning frameworks. Champion engagement, wellbeing, recognition and inclusion, ensuring full HR and legal compliance. Commercial & Financial Performance Hold full P&L accountability for all food and beverage operations at Leicester Tigers. Deliver robust budgeting, forecasting and financial control in partnership with finance teams. Analyse trading performance, guest feedback and financial data to identify growth opportunities. Work with Levy's culinary, commercial and marketing teams to drive product development and increase spend per head. Maintain strong cost controls while delivering exceptional quality and service. What we're looking for Proven background in stadiums, arenas, major sporting venues or large live event environments. Strong commercial and financial acumen with demonstrable P&L accountability. Experience in leading large, diverse teams, including both permanent and casual workforces. Track record of delivering change, transformation and continuous improvement initiatives. Confident stakeholder manager with experience working in partnership with high profile clients. Excellent communication and influencing skills at all levels. Passionate about food, hospitality and delivering memorable guest experiences. Highly organized, adaptable and comfortable managing competing priorities in a fast paced environment. Resilient, solutions focused and calm under pressure. Flexible to work evenings, weekends and matchdays in line with the sporting calendar. What you'll get in return Competitive salary with bonus and full company benefits. 23 days' annual leave plus bank holidays, your birthday off and a holiday purchase scheme. Healthcare & wellbeing: Aviva Digicare, Medicash (dental, optical, therapy treatments). Mental health support: 24/7 Employee Assistance Programme. Family benefits 2 days additional leave after returning from maternity leave. Day off for your baby's first birthday. Enhanced family leave. Perks & discounts Shopping, entertainment and travel discounts. 20% off Nuffield Health and 10% off PureGym memberships. Financial wellbeing Pension scheme. Life assurance. Preferred rates on salary finance products. Development opportunities Professional subscriptions. Ongoing training and structured career pathways. Meals on duty included. Why Join Us? Levy UK & Ireland is part of Compass Group, the world's largest catering company and a vibrant leader in hospitality. We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Our diverse team fuels creativity, innovation and excellence. We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive. Together, we create unforgettable experiences and shape the future of hospitality. As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader and get competitive pay, great perks and unrivaled opportunities for learning and development at one of the UK's biggest businesses. Job Reference: com SU UK Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential and to thrive - because diversity is our strength!
Bovis builds enduring partnerships, bringing together the right expertise, the right capabilities and the right resources to deliver the most complex projects. We know from decades of experience that successful delivery of multi-year complex projects requires close working relationships and collaboration through the supply chain. That's why we share risk and invest in people and relationships at every level. We make things happen, anticipating challenges before they arise. Drawing on our highly experienced, multi-disciplinary teams, we bring a fresh perspective, tailoring our approach to the specific demands of the project, helping to simplify complexity and minimise risk. What we are recruiting for: The role of the Senior Project Manager is to ensure the project management activities are conducted in compliance with Bovis health, safety, and environmental policies. Responsible for providing technical, commercial, and operational support, together with production, quality, operational/site management support and managing costs whilst creating a supportive and collaborative environment, meeting client expectations and enhancing the reputation of the Bovis business.As Senior Project Manager, you will ensure that an effective and productive liaison is established with respect to all aspects of the construction delivery, between the design team, project / site team, commercial, client teams and supply chain putting the expertise of all to the best possible use. The Senior Project Manager will liaise with the Design Manager and will be instrumental in coordinating and guiding the consultant team and supply chain through the delivery of the packages to mitigate design risk and maximise value to the client/business. Roles & responsibilities: Provide leadership in the creation of skills, well-being and develop a supportive work environment for delivery staff. Manage the project delivery within a timely manner ensure the maximum outcomes for the client and Bovis. Ensure quality is at a consistently high level and pro-actively identify quality issues. Review all costs and controls. Accountable for the implementation and compliance with all Bovis safety requirements across staff, contractors and work practices ensuring appropriate records are maintained and required reports are available. Recognise and reward safe behaviours and practices. Review the EHS plans and regularly review lessons learnt. Review the project sustainability objectives and targets ensuring compliance with Bovis standards and local regulatory requirements. Build and maintain external relationships (e.g. clients, contractors/subcontracts) to increase networks and manage the performance and development of the project team through coaching, mentoring and building required skill sets to ensure that staff are adequately resourced to perform. Experience & background: Chartered Project Manager CSCS card holder SMSTS and First Aid Qualifications/Training Track record of Project leadership. delivering projects from pre-construction through to practical completion. Expert knowledge of construction industry Demonstrable experience of the delivery of major construction projects Strategic thinking and visionary Develop and maintain relationships with trust and confidence Understanding of programme duration and sequencing of works of relevant aspects of construction Experienced with and capable of being part of a bid team and undertaking pre-construction planning Demonstrate an ability to communicate effectively and lead the construction delivery team and construction workforce Demonstrate an ability to be flexible in recognising where working methods require adapting and changing to suit a change in project needs or new challenges Demonstrate an ability to ensure delivery of work packages and in places betterment of commercial targets Previous experience of working on commercial office projects in London with values in excess of £100m+ We will provide: Car allowance Up to 10% employer pension contribution Private medical health benefit (Family cover) Enhanced parental leave Life assurance 25 days annual leave with the option to buy or sell additional days 3 days wellbeing leave in addition to annual leave Health and wellbeing support and initiatives 24/7 confidential Employee Assistance Programme including direct access to Talking Therapies and Coaching services Discounted gym membership to over 2,500 gym's nation wide Industry leading parental leave. Belong at Bovis We offer workplaces that unite diverse minds; where respect, equal treatment and equal opportunity are just the norm. We are a disability inclusive employer. If you need any adjustment or changes to the process, email us to let us know if you have a preferred communication method.We build careers, develop skills, and invest in people. Imagine what more you can do here.Bovis is committed to being a diverse and inclusive employer of choice by engaging, enabling and empowering our people. All qualified applicants will receive consideration for employment, and we are happy to consider flexible working arrangements. Inclusion sets us all up for success and we particularly encourage applications from currently under-represented groups in our industry including those who self-identify as women, black, Asian, minority ethnic, lesbian, gay, bisexual, transgender and/ or disabled. Bovis Building Relationships We do what's right, always We succeed together We bring energy We are Bovis Lendlease is committed to being a diverse and inclusive employer of choice by engaging, enabling and empowering our people. All qualified applicants will receive consideration for employment and we are happy to consider flexible working arrangements. Inclusion sets us all up for success and we particularly encourage applications from currently under-represented groups in our industry including those who self-identify as women, black, Asian, minority ethnic, lesbian, gay, bisexual, transgender and/ or disabled.
Jan 09, 2026
Full time
Bovis builds enduring partnerships, bringing together the right expertise, the right capabilities and the right resources to deliver the most complex projects. We know from decades of experience that successful delivery of multi-year complex projects requires close working relationships and collaboration through the supply chain. That's why we share risk and invest in people and relationships at every level. We make things happen, anticipating challenges before they arise. Drawing on our highly experienced, multi-disciplinary teams, we bring a fresh perspective, tailoring our approach to the specific demands of the project, helping to simplify complexity and minimise risk. What we are recruiting for: The role of the Senior Project Manager is to ensure the project management activities are conducted in compliance with Bovis health, safety, and environmental policies. Responsible for providing technical, commercial, and operational support, together with production, quality, operational/site management support and managing costs whilst creating a supportive and collaborative environment, meeting client expectations and enhancing the reputation of the Bovis business.As Senior Project Manager, you will ensure that an effective and productive liaison is established with respect to all aspects of the construction delivery, between the design team, project / site team, commercial, client teams and supply chain putting the expertise of all to the best possible use. The Senior Project Manager will liaise with the Design Manager and will be instrumental in coordinating and guiding the consultant team and supply chain through the delivery of the packages to mitigate design risk and maximise value to the client/business. Roles & responsibilities: Provide leadership in the creation of skills, well-being and develop a supportive work environment for delivery staff. Manage the project delivery within a timely manner ensure the maximum outcomes for the client and Bovis. Ensure quality is at a consistently high level and pro-actively identify quality issues. Review all costs and controls. Accountable for the implementation and compliance with all Bovis safety requirements across staff, contractors and work practices ensuring appropriate records are maintained and required reports are available. Recognise and reward safe behaviours and practices. Review the EHS plans and regularly review lessons learnt. Review the project sustainability objectives and targets ensuring compliance with Bovis standards and local regulatory requirements. Build and maintain external relationships (e.g. clients, contractors/subcontracts) to increase networks and manage the performance and development of the project team through coaching, mentoring and building required skill sets to ensure that staff are adequately resourced to perform. Experience & background: Chartered Project Manager CSCS card holder SMSTS and First Aid Qualifications/Training Track record of Project leadership. delivering projects from pre-construction through to practical completion. Expert knowledge of construction industry Demonstrable experience of the delivery of major construction projects Strategic thinking and visionary Develop and maintain relationships with trust and confidence Understanding of programme duration and sequencing of works of relevant aspects of construction Experienced with and capable of being part of a bid team and undertaking pre-construction planning Demonstrate an ability to communicate effectively and lead the construction delivery team and construction workforce Demonstrate an ability to be flexible in recognising where working methods require adapting and changing to suit a change in project needs or new challenges Demonstrate an ability to ensure delivery of work packages and in places betterment of commercial targets Previous experience of working on commercial office projects in London with values in excess of £100m+ We will provide: Car allowance Up to 10% employer pension contribution Private medical health benefit (Family cover) Enhanced parental leave Life assurance 25 days annual leave with the option to buy or sell additional days 3 days wellbeing leave in addition to annual leave Health and wellbeing support and initiatives 24/7 confidential Employee Assistance Programme including direct access to Talking Therapies and Coaching services Discounted gym membership to over 2,500 gym's nation wide Industry leading parental leave. Belong at Bovis We offer workplaces that unite diverse minds; where respect, equal treatment and equal opportunity are just the norm. We are a disability inclusive employer. If you need any adjustment or changes to the process, email us to let us know if you have a preferred communication method.We build careers, develop skills, and invest in people. Imagine what more you can do here.Bovis is committed to being a diverse and inclusive employer of choice by engaging, enabling and empowering our people. All qualified applicants will receive consideration for employment, and we are happy to consider flexible working arrangements. Inclusion sets us all up for success and we particularly encourage applications from currently under-represented groups in our industry including those who self-identify as women, black, Asian, minority ethnic, lesbian, gay, bisexual, transgender and/ or disabled. Bovis Building Relationships We do what's right, always We succeed together We bring energy We are Bovis Lendlease is committed to being a diverse and inclusive employer of choice by engaging, enabling and empowering our people. All qualified applicants will receive consideration for employment and we are happy to consider flexible working arrangements. Inclusion sets us all up for success and we particularly encourage applications from currently under-represented groups in our industry including those who self-identify as women, black, Asian, minority ethnic, lesbian, gay, bisexual, transgender and/ or disabled.
Customer Experience Manager/ Sales Team Manager page is loaded Customer Experience Manager/ Sales Team Managerlocations: United Kingdom - Remotetime type: Full timeposted on: Posted Todayjob requisition id: JOB DESCRIPTION: Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritional and branded generic medicines. Our 113,000 colleagues serve people in more than 160 countries.Abbott Diagnostics are recruiting for a Customer Experience Manager to drive value expansion and sales of products and solutions by managing customer relationship, lifecycle and experience.The Customer Experience Manager is responsible for leading a team of Ambassadors to achieve sales and margin plans across their territories in the EMEAP region. This role focuses on driving customer loyalty, growing existing business through value expansion, renewals, and new deals, while improving profitability. Key Responsibilities Account Management: + Develop and review strategic growth plans at territory level. + Coach and lead Ambassadors to achieve sales and margin objectives. + Foster collaboration and maintain strong relationships with VIP customers and C-Suite executives. Business Growth: + Define strategies for sustained growth through account expansion and new deals. + Drive adoption of Abbott solutions (Alinity and AlinIQ) at C-Suite level. Customer Loyalty: + Ensure delivery of Abbott's value proposition and maintain high NPS scores. + Lead customer business reviews and integration activities. Compliance: + Ensure all activities align with quality system requirements.Background Proven sales and customer service management leadership track record Good experience in the diagnostic industry with an emphasis on managing day-to-day service, menu expansion and improvement of account profitability Proven track record in a similar position supported by management and customer references Successful engagement with customers, specifically Senior Management, key buyers and key stakeholders. Working healthcare and diagnostics industry knowledge that includes the following: changing market dynamics, key competitors, terminology, challenges and potential government regulations Strong solution selling and relationship building skillsAs you'd expect from a global healthcare company, we offer a fantastic range of benefits including competitive salaries, a superb defined contribution pension scheme, private healthcare, life assurance and a flexible benefits scheme. The base pay for this position is N/AIn specific locations, the pay range may vary from the range posted. JOB FAMILY: Sales Force DIVISION: CRLB Core Lab LOCATION: United Kingdom > Maidenhead : Remote ADDITIONAL LOCATIONS: WORK SHIFT: Standard TRAVEL: Yes, 75 % of the Time MEDICAL SURVEILLANCE: Not Applicable SIGNIFICANT WORK ACTIVITIES: Driving a personal auto or company car or truck, or a powered piece of material handling equipment
Jan 09, 2026
Full time
Customer Experience Manager/ Sales Team Manager page is loaded Customer Experience Manager/ Sales Team Managerlocations: United Kingdom - Remotetime type: Full timeposted on: Posted Todayjob requisition id: JOB DESCRIPTION: Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritional and branded generic medicines. Our 113,000 colleagues serve people in more than 160 countries.Abbott Diagnostics are recruiting for a Customer Experience Manager to drive value expansion and sales of products and solutions by managing customer relationship, lifecycle and experience.The Customer Experience Manager is responsible for leading a team of Ambassadors to achieve sales and margin plans across their territories in the EMEAP region. This role focuses on driving customer loyalty, growing existing business through value expansion, renewals, and new deals, while improving profitability. Key Responsibilities Account Management: + Develop and review strategic growth plans at territory level. + Coach and lead Ambassadors to achieve sales and margin objectives. + Foster collaboration and maintain strong relationships with VIP customers and C-Suite executives. Business Growth: + Define strategies for sustained growth through account expansion and new deals. + Drive adoption of Abbott solutions (Alinity and AlinIQ) at C-Suite level. Customer Loyalty: + Ensure delivery of Abbott's value proposition and maintain high NPS scores. + Lead customer business reviews and integration activities. Compliance: + Ensure all activities align with quality system requirements.Background Proven sales and customer service management leadership track record Good experience in the diagnostic industry with an emphasis on managing day-to-day service, menu expansion and improvement of account profitability Proven track record in a similar position supported by management and customer references Successful engagement with customers, specifically Senior Management, key buyers and key stakeholders. Working healthcare and diagnostics industry knowledge that includes the following: changing market dynamics, key competitors, terminology, challenges and potential government regulations Strong solution selling and relationship building skillsAs you'd expect from a global healthcare company, we offer a fantastic range of benefits including competitive salaries, a superb defined contribution pension scheme, private healthcare, life assurance and a flexible benefits scheme. The base pay for this position is N/AIn specific locations, the pay range may vary from the range posted. JOB FAMILY: Sales Force DIVISION: CRLB Core Lab LOCATION: United Kingdom > Maidenhead : Remote ADDITIONAL LOCATIONS: WORK SHIFT: Standard TRAVEL: Yes, 75 % of the Time MEDICAL SURVEILLANCE: Not Applicable SIGNIFICANT WORK ACTIVITIES: Driving a personal auto or company car or truck, or a powered piece of material handling equipment
Edinburgh / Hybrid Engineering & Technology At FanDuel Group, we give fans a new and innovative way to interact with their favourite games, sports and teams. We're dedicated to building a winning team and we pride ourselves on being able to make every moment mean more, especially when it comes to your career. So, what does "winning" look like at FanDuel? It's recognition for your hard earned results, a culture that brings out your best work-and a roster full of talented coworkers. Make no mistake, we are here to win, but we believe in winning right. That means we'll never compromise when it comes to looking out for our teammates. From creative professionals to cutting edge technology innovators, FanDuel offers a wide range of career opportunities, best in class benefits, and the tools to explore and grow into your best selves. At FanDuel, our principle of "We Are One Team" runs through all our offices across the globe, and you can expect to be a part of an exciting company with many opportunities to grow and be successful. THE POSITION Our roster has an opening with your name on it FanDuel is looking for a highly technical and detail oriented Systems Admin, Marketing Technology to own the end to end execution of data and technical integrations that power our marketing ecosystem. In this role, you will ensure the successful implementation of data pipelines, event instrumentation, customer attributes, and system to system connections that fuel marketing activation, personalisation, and automation across all channels. You will sit within the Marketing Technology & Operations organisation and work cross functionally with Data, Product, Marketing Strategy, Engineering, and Marketing Operations to translate business requirements into accurate, scalable, and future proof technical solutions and executions. This role is ideal for someone passionate about data architecture, marketing technology, and operational excellence-someone who enjoys digging into APIs, ETL workflows, marketing platforms, and orchestration logic to enable world class marketing experiences. THE GAME PLAN Everyone on our team has a part to play Technical Implementation & Data Architecture Own implementation of new marketing data pipelines, customer events, and attribute generation across FanDuel's martech stack, ensuring accuracy, scalability, and alignment with data governance standards. Translate marketing requirements into robust technical specifications-including event schemas, workflow designs, data transformations, and integration logic-with an eye toward opportunities for AI driven automation and optimization. Partner with data, product and engineering teams to introduce net new data points, refine data structures, and optimize data consumption for downstream activation. Ensure governance of Martech tooling (e.g., CDPs, Data Activation tools, and Customer Experience Platforms) to maintain operational excellence, AI readiness, and seamless connectivity across Marketing and Media technology partners. Systems Integration & Martech Connectivity Implement and maintain integrations between martech systems (ETL, CDPs, promotional engines, content tools, analytics platforms) using REST APIs, webhooks, and structured data formats such as JSON, with increasing leverage of AI driven validation and monitoring where appropriate. Lead setup and configuration of new tools, features, and marketing capabilities, ensuring they are technically sound, AI capable where relevant, and ready for operational adoption. Support data driven personalisation and cross channel orchestration by ensuring underlying data flows, model inputs, and attribute lifecycles are correct and consistent. Marketing Enablement & Operational Excellence Serve as a key technical liaison across Customer Marketing, Data Science, Technology, and Product to ensure new capabilities are scoped, implemented, validated, and utilised effectively. Conduct end to end QA of data integrations, campaign triggers, and attribute logic to prevent errors and ensure high quality execution. Create and maintain technical documentation and implementation guides in Confluence, ensuring transparency, knowledge transfer, and clarity around AI enabled features and automation logic. Help champion best practices and ways of working, including prioritisation frameworks, workflow governance, and consistent implementation standards across marketing technologies. Identify gaps in the martech ecosystem and recommend new integrations or techniques-including AI enhanced approaches-to improve marketing precision, personalisation, and automation. Evaluate the technical feasibility of new marketing strategies and propose scalable solutions that responsibly incorporate machine learning, generative AI, or adaptive decisioning. Contribute to transformation initiatives that embed AI, model driven marketing, and advanced segmentation capabilities throughout the stack, strengthening FanDuel's ability to deliver timely, personalised experiences. THE STATS What we're looking for in our next teammate Technical Expertise Experience in marketing technology implementation, data engineering support, or marketing operations with a strong technical focus. (Blended requirement based on manager and senior analyst levels.) Advanced proficiency in SQL and experience working with structured and semi structured data (JSON, APIs, event payloads). Hands on experience with ETL/data integration tools (e.g., Hightouch, KNIME, AWS, Microsoft, SAP) and API based integrations. Familiarity with CDPs, marketing automation tools, and orchestration platforms. Experience implementing or managing server based automations or cloud environments. Implementation & Operational Skills Demonstrated success translating business needs into detailed technical requirements and scalable implementations. Ability to lead cross functional technical projects, influence stakeholders, and manage competing priorities. Strong problem solving skills with a meticulous eye for data accuracy, quality assurance, and debugging workflows. Experience with project management tools such as Jira, Asana, or A proactive, curious, solution oriented mindset with a passion for technical problem solving. Excellent communication skills, with the ability to explain technical concepts to non technical partners. Strong desire to build, improve, and innovate within a fast moving, high growth technology environment. Collaborative spirit-someone who values being part of One Team and thrives in cross functional partnership. ABOUT FANDUEL GROUP FanDuel Group is an innovative sports tech entertainment company that is changing the way consumers engage with their favourite sports, teams, and leagues. The premier gaming destination in the United States, FanDuel Group consists of a portfolio of leading brands across gaming, sports betting, daily fantasy sports, advance deposit wagering, and TV/media. FanDuel Group has a presence across all 50 states with approximately 17 million customers and 28 retail locations. The company is based in New York with offices in California, New Jersey, Florida, Oregon, Georgia, Portugal, Romania and Scotland. Its network FanDuel TV and FanDuel+ are broadly distributed on linear cable television and through its relationships with leading direct to consumer OTT platforms. FanDuel Group is a subsidiary of Flutter Entertainment plc, the world's largest sports betting and gaming operator with a portfolio of globally recognised brands and a constituent of the FTSE 100 index of the London Stock Exchange. PLAYER CONTRACT We treat our team right From our many opportunities for professional development to our generous insurance and paid leave policies, we're committed to making sure our employees get as much out of FanDuel as we ask them to give. Competitive compensation is just the beginning. As part of our team, you can expect: An exciting and fun environment committed to driving real growth Opportunities to build really cool products that fans love Mentorship and professional development resources to help you refine your game Flexible vacation allowance to let you refuel Hall of Fame benefit programs and platforms FanDuel Group is an equal opportunities employer and we believe, as one of our principal states, "We Are One Team!". We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, and Veteran status. We believe FanDuel is strongest and best able to compete if all employees feel valued, respected, and included. We want our team to include diverse individuals because diversity of thought, diversity of perspectives, and diversity of experiences leads to better performance. Having a diverse and inclusive workforce is a core value that we believe makes our company stronger and more competitive as One Team! Apply for this position Technology We're the backbone and the turbo engine behind FanDuel's rise-and we don't just build software, we build the future. Step into our world and you'll find a frontier style playground where top tier talent tackles complex challenges head on. From crafting innovative tech to scaling a platform that's fast, secure, and rock solid, we're doing it all in one of the most regulated-and exciting-markets out there . click apply for full job details
Jan 09, 2026
Full time
Edinburgh / Hybrid Engineering & Technology At FanDuel Group, we give fans a new and innovative way to interact with their favourite games, sports and teams. We're dedicated to building a winning team and we pride ourselves on being able to make every moment mean more, especially when it comes to your career. So, what does "winning" look like at FanDuel? It's recognition for your hard earned results, a culture that brings out your best work-and a roster full of talented coworkers. Make no mistake, we are here to win, but we believe in winning right. That means we'll never compromise when it comes to looking out for our teammates. From creative professionals to cutting edge technology innovators, FanDuel offers a wide range of career opportunities, best in class benefits, and the tools to explore and grow into your best selves. At FanDuel, our principle of "We Are One Team" runs through all our offices across the globe, and you can expect to be a part of an exciting company with many opportunities to grow and be successful. THE POSITION Our roster has an opening with your name on it FanDuel is looking for a highly technical and detail oriented Systems Admin, Marketing Technology to own the end to end execution of data and technical integrations that power our marketing ecosystem. In this role, you will ensure the successful implementation of data pipelines, event instrumentation, customer attributes, and system to system connections that fuel marketing activation, personalisation, and automation across all channels. You will sit within the Marketing Technology & Operations organisation and work cross functionally with Data, Product, Marketing Strategy, Engineering, and Marketing Operations to translate business requirements into accurate, scalable, and future proof technical solutions and executions. This role is ideal for someone passionate about data architecture, marketing technology, and operational excellence-someone who enjoys digging into APIs, ETL workflows, marketing platforms, and orchestration logic to enable world class marketing experiences. THE GAME PLAN Everyone on our team has a part to play Technical Implementation & Data Architecture Own implementation of new marketing data pipelines, customer events, and attribute generation across FanDuel's martech stack, ensuring accuracy, scalability, and alignment with data governance standards. Translate marketing requirements into robust technical specifications-including event schemas, workflow designs, data transformations, and integration logic-with an eye toward opportunities for AI driven automation and optimization. Partner with data, product and engineering teams to introduce net new data points, refine data structures, and optimize data consumption for downstream activation. Ensure governance of Martech tooling (e.g., CDPs, Data Activation tools, and Customer Experience Platforms) to maintain operational excellence, AI readiness, and seamless connectivity across Marketing and Media technology partners. Systems Integration & Martech Connectivity Implement and maintain integrations between martech systems (ETL, CDPs, promotional engines, content tools, analytics platforms) using REST APIs, webhooks, and structured data formats such as JSON, with increasing leverage of AI driven validation and monitoring where appropriate. Lead setup and configuration of new tools, features, and marketing capabilities, ensuring they are technically sound, AI capable where relevant, and ready for operational adoption. Support data driven personalisation and cross channel orchestration by ensuring underlying data flows, model inputs, and attribute lifecycles are correct and consistent. Marketing Enablement & Operational Excellence Serve as a key technical liaison across Customer Marketing, Data Science, Technology, and Product to ensure new capabilities are scoped, implemented, validated, and utilised effectively. Conduct end to end QA of data integrations, campaign triggers, and attribute logic to prevent errors and ensure high quality execution. Create and maintain technical documentation and implementation guides in Confluence, ensuring transparency, knowledge transfer, and clarity around AI enabled features and automation logic. Help champion best practices and ways of working, including prioritisation frameworks, workflow governance, and consistent implementation standards across marketing technologies. Identify gaps in the martech ecosystem and recommend new integrations or techniques-including AI enhanced approaches-to improve marketing precision, personalisation, and automation. Evaluate the technical feasibility of new marketing strategies and propose scalable solutions that responsibly incorporate machine learning, generative AI, or adaptive decisioning. Contribute to transformation initiatives that embed AI, model driven marketing, and advanced segmentation capabilities throughout the stack, strengthening FanDuel's ability to deliver timely, personalised experiences. THE STATS What we're looking for in our next teammate Technical Expertise Experience in marketing technology implementation, data engineering support, or marketing operations with a strong technical focus. (Blended requirement based on manager and senior analyst levels.) Advanced proficiency in SQL and experience working with structured and semi structured data (JSON, APIs, event payloads). Hands on experience with ETL/data integration tools (e.g., Hightouch, KNIME, AWS, Microsoft, SAP) and API based integrations. Familiarity with CDPs, marketing automation tools, and orchestration platforms. Experience implementing or managing server based automations or cloud environments. Implementation & Operational Skills Demonstrated success translating business needs into detailed technical requirements and scalable implementations. Ability to lead cross functional technical projects, influence stakeholders, and manage competing priorities. Strong problem solving skills with a meticulous eye for data accuracy, quality assurance, and debugging workflows. Experience with project management tools such as Jira, Asana, or A proactive, curious, solution oriented mindset with a passion for technical problem solving. Excellent communication skills, with the ability to explain technical concepts to non technical partners. Strong desire to build, improve, and innovate within a fast moving, high growth technology environment. Collaborative spirit-someone who values being part of One Team and thrives in cross functional partnership. ABOUT FANDUEL GROUP FanDuel Group is an innovative sports tech entertainment company that is changing the way consumers engage with their favourite sports, teams, and leagues. The premier gaming destination in the United States, FanDuel Group consists of a portfolio of leading brands across gaming, sports betting, daily fantasy sports, advance deposit wagering, and TV/media. FanDuel Group has a presence across all 50 states with approximately 17 million customers and 28 retail locations. The company is based in New York with offices in California, New Jersey, Florida, Oregon, Georgia, Portugal, Romania and Scotland. Its network FanDuel TV and FanDuel+ are broadly distributed on linear cable television and through its relationships with leading direct to consumer OTT platforms. FanDuel Group is a subsidiary of Flutter Entertainment plc, the world's largest sports betting and gaming operator with a portfolio of globally recognised brands and a constituent of the FTSE 100 index of the London Stock Exchange. PLAYER CONTRACT We treat our team right From our many opportunities for professional development to our generous insurance and paid leave policies, we're committed to making sure our employees get as much out of FanDuel as we ask them to give. Competitive compensation is just the beginning. As part of our team, you can expect: An exciting and fun environment committed to driving real growth Opportunities to build really cool products that fans love Mentorship and professional development resources to help you refine your game Flexible vacation allowance to let you refuel Hall of Fame benefit programs and platforms FanDuel Group is an equal opportunities employer and we believe, as one of our principal states, "We Are One Team!". We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, and Veteran status. We believe FanDuel is strongest and best able to compete if all employees feel valued, respected, and included. We want our team to include diverse individuals because diversity of thought, diversity of perspectives, and diversity of experiences leads to better performance. Having a diverse and inclusive workforce is a core value that we believe makes our company stronger and more competitive as One Team! Apply for this position Technology We're the backbone and the turbo engine behind FanDuel's rise-and we don't just build software, we build the future. Step into our world and you'll find a frontier style playground where top tier talent tackles complex challenges head on. From crafting innovative tech to scaling a platform that's fast, secure, and rock solid, we're doing it all in one of the most regulated-and exciting-markets out there . click apply for full job details
