34 jobs found

About Ubeya Ubeya is a leading SaaS B2B platform in the workforce management sector, making large operations easy to manage. You can find Ubeya in top stadiums in the UK and Europe, like Wembley, Emirates, Johan Cruyff Arena, and Wimbledon Championship. Our workforce management platform helps hundreds of businesses and staffing agencies worldwide become more resilient and adaptive to change, resulting in growth, operational excellence, and happy workforces. The Role We are seeking a dynamic and experienced Senior Customer Success Manager to join our team. In this role, you will act as a trusted business advisor and strategic partner to our clients, helping them maximize value from Ubeya's solutions. You'll play a pivotal role in expanding client activity, driving commercial growth, and becoming their go-to resource for day-to-day operations and strategic needs. What You'll Do Act as a trusted partner to clients, understanding their business goals and aligning Ubeya's solutions to deliver measurable outcomes. Build and maintain trusted relationships with key stakeholders, positioning Ubeya as an essential part of their daily operations and decision making processes. Proactively identify and execute upsell and cross sell opportunities to drive account expansion and revenue growth. Plan, build and lead Executive Business Reviews (EBRs) to showcase value delivery, share success stories, and drive alignment on strategic priorities. Provide personalized training and support, ensuring clients maximize the platform's potential and stay up to date with new features. Monitor client satisfaction, address issues promptly, and ensure long term retention and success. Collaborate with Sales, Product, and Support teams to deliver seamless customer experiences and meet commercial objectives. Enterprise account experience is considered a strong advantage We're Looking For Proven track record of driving business outcomes, expanding client activity, and achieving commercial growth in a SaaS or B2B environment. 4+ years of experience in Customer Success Management or similar roles. Experience in HR tech or working with solutions for large scale environments (e.g., stadiums) is a strong advantage. Strong analytical and problem solving skills, with the ability to align technical solutions to business goals. Exceptional communication and relationship building skills, with advanced written and spoken English. Thrive in a fast paced, dynamic environment while managing multiple client relationships effectively. This Comes With Opportunity to work on innovative projects that impact hundreds of thousands of users daily. Collaborative and dynamic work environment. Professional growth and development opportunities. Competitive salary and benefits package.

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? As a Strategic CSM, you'll partner with our largest and most complex customers to help them succeed in the new era of AI driven customer service. You'll work with C suite leaders and their Support teams to guide them through their AI Agent transformation with Fin - from early project scoping and requirements gathering, to measurable adoption, to industry best automation rates and business outcomes. This role is an opportunity to shape how the world's leading companies deploy AI to transform their support operations and achieve strategic outcomes aligned to their business goals. What will I be doing? Develop trusted advisor relationships with customers (from c suite stakeholders to individual contributors). Facilitate requirements gathering and process mapping for the customer's standard operating procedures; document in clear, precise, and actionable terms. Collaborate with engineers to translate customer requirements into Fin solution designs, guiding the customer on configuration best practices and prompt strategy. Monitor Fin usage patterns to identify risks, recommend optimizations, and uncover expansion opportunities. Maintain deep product knowledge of Fin's fast expanding capabilities; remain market aware of the fast evolving AI agent industry. Lead Success Plans, QBRs/EBRs, and strategic planning sessions with the customer. Prioritize competing demands to drive the highest value outcomes across your customer portfolio. Be the Voice of the Customer internally, advocating for customers' needs and shaping our solutions strategy. What skills do I need? 8+ years of customer facing experience in management consulting, strategy, advisory, or enterprise SaaS CSM roles. Experience with business process mapping, requirements analysis, and solution design. Strong technical acumen and passion for AI/agent building (coding not required). Ability to simplify and communicate complex problems clearly across audiences. Strong prioritization skills to effectively manage a broad portfolio of customer accounts while delivering depth of impact. Demonstrated success driving adoption, process improvement, and measurable outcomes for enterprise customers. Self motivated, adaptable, and curious team player with a high level of self efficacy. We are a well treated bunch, with awesome benefits! If there's something important to you that's not on this list, talk to us! Competitive salary and equity in a fast growing start up We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen Pension scheme & match up to 4% Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents Open vacation policy and flexible holidays so you can take time off when you need it Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones If you're cycling, we've got you covered on the Cycle to Work Scheme. With secure bike storage too MacBooks are our standard, but we also offer Windows for certain roles when needed. Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Interested in building your career at Intercom? Get future opportunities sent straight to your email.

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Principal Software Engineer in United Kingdom. We are seeking a highly experienced Senior Principal Software Engineer to lead the design, development, and scaling of advanced software solutions in a SaaS environment. In this role, you will drive architectural decisions, establish technical standards, and mentor engineers to deliver high-quality, innovative products. You will collaborate closely with global teams, ensuring platforms are robust, scalable, and aligned with enterprise-wide technical strategies. This role offers the opportunity to influence technical direction, foster engineering excellence, and work on cutting-edge software projects in a dynamic and collaborative environment. Accountabilities Lead the design, optimization, and development of software components, services, and data structures for SaaS environments. Drive architectural decisions, enforce coding standards, and promote best engineering practices. Mentor and guide junior and mid-level engineers, fostering technical excellence and innovation. Collaborate with product managers and cross-functional teams to translate complex requirements into actionable solutions. Oversee testing, CI/CD pipelines, and performance monitoring to ensure reliable and maintainable software delivery. Represent engineering teams in cross-team initiatives, technical forums, and strategic discussions. Requirements Bachelor's or Master's degree in Computer Science, Computer Engineering, or related field. 8+ years of professional software engineering experience, including at least 3+ years in a senior or lead role. Deep expertise in C++ and object-oriented programming; experience in computational geometry or rendering is highly desirable. Strong knowledge of Java (JSPs, Spring) and experience with JavaScript/TypeScript, modern frameworks (Angular, React), HTML5, and CSS. Advanced understanding of data structures, algorithms, distributed systems, RESTful APIs, microservices, and relational databases. Experience with Agile methodologies, DevOps practices, and large-scale CI/CD pipelines. Excellent problem-solving, debugging, and analytical skills. Proven track record in mentoring engineers and influencing technical strategy. Strong communication skills with the ability to collaborate with technical and non-technical stakeholders. Benefits Competitive salary with career growth opportunities. RSUs (Restricted Stock Units) or performance-based incentives. Opportunities to lead innovation and mentor teams in a global environment. Access to cutting-edge technologies and tools. Flexible working arrangements, including remote work options. Support for professional development and continuous learning. Collaborative, inclusive, and diverse work environment. Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching. By submitting an application to this posting, the applicant acknowledges that Jobgether will process their personal data as necessary to evaluate their candidacy, provide feedback, and, when appropriate, share relevant information with potential employers. Such processing is carried out on the basis of legitimate interest and pre-contractual measures in accordance with applicable data protection laws. The applicant may exercise their rights of access, rectification, erasure, and objection at any time as provided under the GDPR.

We've signed up to an ambitious journey. Join us! As Arrive, we guide customers and communities towards brighter futures and more livable cities, it isn't a challenge just anyone could take on. Luckily, we have something to help us make it happen. Our people and our values. We Arrive Curious, Focused and Together. Just as our entire brand is inspired by the North Star, the shining light leading travelers to their destinations since time began, our values guide us. They help us be at our best. For our customers. For the cities and communities we serve. For ourselves. As a global team, we are transforming urban mobility. Let's grow better, together. The Role The Head of Parking Sales New Regions will be responsible for the overall strategic, operational, and cultural leadership for all New Region markets. Reporting directly to the General Manager Parking, this pivotal role is central to global sales goals. The primary objective is to drive ambitious hardware and software market growth by unifying disparate teams, harmonizing operations, and building a single, high-performance "ONE company" sales culture across the region. This leader will have P&L responsibility for New Regions, acting as the senior leader ambassador for the company. They will develop the regional leadership team, own C-level client and stakeholder relationships, and ensure the company's overarching success by bridging global initiatives with the specific needs of New Region markets. Tasks & Responsibilities New Regions Strategy & P&L Ownership Develop and own the complete New Regions business strategy and P&L. Define and deliver on ambitious revenue targets, profitability goals, and market share growth for the entire region. Lead budgeting, forecasting, and strategic resource allocation to optimize post-merger synergies and fuel new growth opportunities. Identify and capitalize on new business opportunities and market trends to drive expansion. Post-Merger Integration & Cultural Leadership Serve as the key integration leader for New Regions, merging legacy teams, processes, systems, and cultures. Champion, define, and build a unified, high-performance sales culture ("ONE company") across the region, aligning all employees to a common mission, vision, and values. Act as the visible executive sponsor for company values, ensuring alignment with our global mission while respecting local nuances. Executive Commercial & Sales Leadership Lead, mentor, and shape the New Regions commercial organization, including Sales and Account Management. Define and execute a unified go-to-market strategy for all B2G (Business-to-Government) and B2P (Business-to-Private) segments, covering On-Street (OP), including software and hardware products. As a part of the go-to-market strategy, this leader will help new region markets develop free to paid regulated parking policies where we can help provide the software and hardware to help them. Personally own and cultivate C-level relationships with the region's most strategic clients, key accounts, and government/municipal stakeholders. Provide executive-level support for complex, high-value negotiations and strategic deal closures. Operational Excellence & Harmonization Drive the harmonization of all regional operations, including sales administration, project delivery, implementation, and field services, to create a single, efficient operating model. Ensure efficient delivery of solutions in coordination with global Project Management and technical teams. Executive Team Leadership & Global Collaboration Recruit, retain, and develop the senior leadership team for New Regions, fostering a culture of accountability and continuous improvement. Conduct regular performance reviews for direct reports, providing strategic coaching and feedback. Act as the primary voice and advocate for the New Region markets to the global C-suite, collaborating closely with Product, Marketing, Finance, and other functions. Serve as a key member of the global Parking leadership team, contributing to the company's overall strategic direction. Competencies Extensive executive level commercial and general management experience, including full P&L ownership for a multi-faceted region. New Region (LATAM, Asia, Middle East) market experience is essential. Demonstrable experience leading a complex organization, including proven success in cultural transformation and team consolidation. Bachelor's degree in Business or a related field; MBA or equivalent experience valued equally. Proven track record of driving significant, multi-million dollar revenue growth and market expansion, particularly in blended hardware/SaaS solution sales within mobility, urban technology, or related industries. Exceptional transformational leadership skills with the ability to inspire, motivate, and align large, geographically dispersed teams through a period of change. Executive-level communication, negotiation, and presentation skills, with the ability to effectively influence clients, partners, and C-level stakeholders. Strong strategic and analytical skills, with the ability to translate high-level strategy into actionable operational plans. Proficiency in CRM software (e.g., Salesforce) and financial management tools. Fluency in English required; French (for Canada) or Spanish a plus. Willingness to travel extensively (up to 50%) globally

# Infrastructure Project ManagerInfrastructure Project ManagerSalary£55000 - £65000LocationBirmingham, UKContractPermanentIndustryLegal ContactAlfie IT Project Manager - Professional Services (Infrastructure Projects) Our client, a large international professional services organisation, is seeking an experienced IT Project Manager to join its established project delivery function. The role reports to an IT Programme Manager and will take ownership of multiple high-profile, business-critical technology projects. Role Overview The IT Project Manager will lead the end-to-end delivery of a portfolio of infrastructure-focused projects, working closely with internal teams and third-party suppliers. This is a hands-on delivery role with strong exposure to senior stakeholders and technical teams. Key Responsibilities Deliver projects through the full lifecycle, including design, supplier onboarding, planning, build, test, deployment and lessons learned. Manage internal project teams and external suppliers on a day-to-day basis. Create and maintain MS Project plans, track dependencies and report progress against milestones. Own and maintain RAID logs, driving resolution of issues and mitigation of risks. Engage technical teams and stakeholders, providing clear and consistent updates. Communicate technical concepts effectively to both technical and non-technical audiences. Collaborate with IT, business teams and vendors to define requirements and deliver effective solutions. Produce regular reporting on project status, budgets and forward planning. Lead, motivate and coordinate cross-functional project teams. Manage service introduction and handover to support teams, including documentation. Essential Skills & Experience 5+ years' experience delivering infrastructure-related projects. Strong understanding of infrastructure design, implementation and service transition. Proven experience managing external suppliers/outsourced service providers. Background in a professional services environment. PRINCE2 (or equivalent) certification. Experience working with both Agile and Waterfall methodologies. Desirable Skills Experience within legal or wider professional services sectors. Knowledge of cloud technologies (Azure) and SaaS delivery models. Understanding of application design and the software development lifecycle.

Benefits 25 days holiday entitlement rising to 28 days after 5 years' service Holiday Purchase Scheme Company supported CSR Volunteer Day 2 days for personal wellbeing Pension - including option to join Salary Sacrifice/Exchange for Pension scheme (SXP) (subject to eligibility criteria) Electric Vehicle salary sacrifice scheme (subject to eligibility criteria) Death in Service - 4 times basic salary Private Medical Insurance available, partially subsidised by Ci SAGE Employee Benefits scheme Salary sacrifice charity donation scheme Ci Christmas Savings Club Ci Lottery Out of town offices with free parking Hybrid working arrangement - Monday & Friday optional WFH days Business Unit Services - Workplace Services Reporting to Workplace Operations Team Leader Location/site Caerphilly with potential to travel to other Ci/customer sites Vetting requirements Yes Company Overview Centerprise International (Ci) was established in 1983 and has over 30 years of experience and expertise in providing innovative products and services. Our financial strength, breadth and quality of services offered, together with our enviable record of success in supplying under many framework agreements and winning many government contracts makes Ci one of the leading ICT suppliers. Our cash reserves, recent strategic acquisitions and the quality of contracts held are an assurance of our future growth. Throughout its history, Ci has evolved to meet market demands and now offers Managed Services and Solution Design to complement our own products Ci actively seeks to attract talented ambitious individuals, to nurture and develop through their career with the organisation. The Ci Group comprises of wholly owned companies and a joint venture business, so the opportunity to build a wide and varied career path truly exists. All employees have the opportunity learn from successful, capable business professionals within the organisation, to absorb knowledge and experience first hand how a thriving privately owned business operates. Role Description As a Workplace Operations Engineer you will be pivotal in providing expert level support, managing escalations, and leading complex technical solutions for Centerprise's Managed Service customers. This requires an individual with excellent communication, problem solving skills, and crucially - the ability to proactively work to a resolution and deliver a high quality outcome through independent and collaborative working. The role is based from either our production facility in Caerphilly or our head office in Basingstoke, Hampshire where the Ci Services team work from, however there is the added opportunity to spend time in other locations such as customer sites or other Ci facilities. Access to a pool car or hire vehicle will be provided for the purposes of travelling to these locations. The role requires management and implementation experience of Enterprise EUC environments, including Windows, macOS, mobile devices, virtual desktops (VDI), and collaboration tools. Microsoft 365, Intune, Active Directory, Group Policy, and other modern workplace technologies. Virtualisation technologies (e.g., Proxmox, VMware, Microsoft Hyper V). Market leading Backup and recovery solutions. Security Management utilising AntiSpam, Web filtering and various AV Technologies. Edge Security management (configure, manage and monitor firewalls, VPNs and security appliances). In the role, you will carry a range of technical and customer focussed responsibilities, including: Delivering outstanding 3rd line technical support as the final escalation point for all EUC related incidents and service requests whilst working to high standards in the ITIL areas of Incident, Problem, Change and Service Request. Managing and optimising enterprise EUC environments, including Windows, macOS, mobile devices, virtual desktops (VDI), and collaboration tools. Maintaining and supporting Microsoft 365, Intune, Active Directory, Group Policy, and other modern workplace technologies. Deploying and managing endpoint security solutions, patching, and compliance policies. Providing technical leadership and mentorship to Tier 1 and Tier 2 engineers. Working at the technical lead on major incidents, problem management, and root cause analysis to prevent recurring issues. Collaborating with project teams on EUC transformation initiatives, including device rollouts, migrations, and modern workplace solutions. Maintaining and updating IT documentation and processes. Working hours fall within the hours of 07:00 to 18:00 daily, dictated by the shift pattern which you are allocated. Therefore, on occasions you will be required to cover additional shifts in the absence of colleagues, as directed by your manager. Working hours may occasionally include weekend and statutory public holiday working. The Company may from time to time require you to work such additional hours as may be necessary for the proper performance of your duties. Additionally, there is an on call rota for remote out of hours technical support which you would be a part of. Experience and Skills Core Responsibilities Proven experience working as a senior engineer within an MSP environment. Excellent problem solving skills and the ability to manage high pressure escalations. Strong communication skills with the ability to work effectively with clients and internal teams. Familiarity with ITIL framework and experience in a structured support environment. Expert knowledge of Windows 10/11, Microsoft 365, Intune, Autopilot, Azure AD, Group Policy, Intune Configuration policies and Sentinel. Server Technologies: Virtualisation, particularly Proxmox or Microsoft Hyper V, Microsoft Windows Server 2012 through to 2022. Public Cloud Solutions: Azure or AWS solution implementation, migration, and support. Exposure to Firewalls - Sophos, Cisco, Fortinet and PF Sense. Network Technologies: LAN/WLAN/WAN - solid understanding of networking principles (DNS, DHCP, VPNs) and security best practices. Hands on expertise in PowerShell scripting for automation and system management. Strong experience with desktop virtualisation technologies (e.g., Citrix, VMware Horizon, Windows 365, AVD). Proven experience managing and fault finding AV technologies such as Sophos, Defender etc. Exposure to backup technologies - Veeam, Carbonite, SaaS Protect, E Vault. Supplementary Skills Experience with device management solutions such as SCCM, Jamf, or equivalent. ITIL v3/4 Foundation. UC Technologies: IP voice, Collaboration Database systems: Microsoft SQL Server. A minimum of 5 years' experience working in an MSP environment. Use of 3rd party patching tools such as Ninja, Action1, Winget etc. Company Profile Ensure customer satisfaction is our number one priority. Be true to your work and go the extra mile to deliver on your promise. Have the strength to make a difference and don't be afraid to constructively challenge the status quo. Be innovative and do all that is reasonable to deliver a positive outcome. Giving your time and energy in the best interests of the Company. Customer Centric - Ensure customer satisfaction is our number one priority. Commitment - Be true to your work and go the extra mile to deliver on your promise. Courage to Challenge - Have the strength to make a difference and don't be afraid to constructively challenge the status quo. Succeed - Be innovative and do all that is reasonable to deliver a positive outcome. Dedication - Giving your time and energy in the best interests of the Company.

Help us use technology to make a big green dent in the universe! Kraken powers some of the most innovative global developments in energy. We're a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone. It's a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future. Kraken Customer What we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry. Why we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now. As a Technical Account Manager, you'll lead strategic technical relationships with some of Kraken's largest utility and energy clients. This is a high-impact role at the intersection of technology, transformation, and sustainability. Work with the Client Partner and Client Engineering to drive deep technical engagement, value realization, and strategic alignment across your accounts through three core responsibilities: Executive Technical Relationships Kraken & Enterprise Architecture Technical Guide to Drive Value Realization Kraken Day-to-Day Technical Experience, Liaison, and Advocate for the Client Executive Technical Relationships Act as a trusted technical advisor and confidant to senior stakeholders like the CIO and CTO. Build and maintain strategic relationships with customer technology leaders in assigned accounts. Translate Kraken's technical vision into outcomes that resonate with executive priorities. Serve as the primary technical liaison, providing expertise, guidance, and support throughout the customer lifecycle. Participate in roadmap discussions, executive briefings, and planning sessions to ensure technical alignment at the highest levels. Kraken and Enterprise Architecture Technical Guide to Drive Value Realization Provide deep architectural guidance to connect customer ecosystems with Kraken's platform. Guide system design, integrations, and configuration aligned with both customer and Kraken architectural principles. Drive solution design that ensures scalability, performance, and long term maintainability. Identify opportunities to unlock additional value through feature adoption, platform capabilities, and ecosystem fit. Provide regular reports and updates on project status, performance metrics, and potential improvements. Facilitate product rollouts, upgrades, and configuration changes for clients, managing change effectively and minimizing disruption. Risk Management & Escalation - Identify risks within client accounts and develop mitigation strategies. Kraken Day-to-Day Technical Expert, Liaison, and Advocate for the Client Be the hands on technical presence that ensures customer success in the everyday. Triage and manage technical incidents in partnership with support and engineering teams. Guide configuration and usage decisions to ensure best practices and optimal performance. Provide hands on support, troubleshooting, and technical insight to quickly resolve client issues. Manage co development efforts and joint technical initiatives to address complex issues and ensure successful outcomes. Align product and customer roadmaps, advocate for customer needs internally, and provide feedback loops to product and engineering. Act as a product advocate, gathering client feedback to influence product roadmap decisions. What you'll need 5+ years in a customer-facing technical role such as Technical Account Manager, Customer Success Engineer, Solutions Engineer, Enterprise Architecture or similar. Proven experience in managing and supporting technical implementations, ideally in SaaS, cloud services, or IT environments. Strong technical background, with knowledge of e.g., cloud computing, APIs, databases, Python, Django, etc . Industry experience in Energy & Utilities is highly desirable. Adjacent industries like telecommunications and infrastructure can also be considered. Ability to understand complex technical concepts and translate them into actionable insights for clients. Proficient in troubleshooting and problem solving skills; able to navigate technical issues and provide prompt solutions. Analytical mindset with attention to detail and a proactive approach to identifying and solving problems. Customer and quality focus; highly effective at building and improving relationships. Ability to thrive in a fast paced, dynamic environment and handle multiple priorities with a problem solving, client centric mindset. Bachelor's degree, ideally in Computer Science, Information Technology, or a related field (or equivalent practical experience). Kraken is a certified Great Place to Work in France, Germany, Spain, Japan and Australia. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.7. Check out our Welcome to the Jungle site (FR / EN) to learn more about our teams and culture. Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at and we'll do what we can to customise your interview process for comfort and maximum magic! Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status. U.S. based candidates can learn more about their EEO rights here. Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, Website Privacy Notice and Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you've read, understood and consent to these terms.

About Us Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we're on a mission to power real work, with real impact. We're trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we're tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem. Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work. At Perk, we're driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you're excited about having a real impact and shaping how millions of people experience work, we'd love you on the team. Visit to learn more. We're scaling fast across the US and Europe, and our global team of almost 2000 colleagues continues to grow, and fast! As we expand our reach, launch new products and enter new markets, we need to stay sharp, scalable and human. That's where you come in. We're looking for a People Partner to join our high-performing team and partner with leaders across our Customer Care and other business units to deliver people strategies that drive performance, engagement, and scalable growth. As a People Partner, you'll work closely with senior managers and functional leaders to translate company priorities into actionable people plans. You'll bring clarity, commerciality, and care to everything you do, enabling leaders to make confident decisions and empowering teams to thrive. Due to the recent acquisition and ongoing integration of two organisations alongside our huge growth ambitions, this role is for someone who thrives in fast paced, scaling environments and knows how to bring clarity, commerciality, and dedication to employee experience in fast scaling teams. You'll be responsible for implementing core people processes, enabling change initiatives, and ensuring we're building a culture that reflects our values as we scale. If you thrive in fast paced environments, know how to balance tactical delivery with strategic thinking, and want to make a meaningful impact on people and performance, we'd love to meet you. What you'll do Partner with Leaders to Deliver People Plans Work with Senior Leaders and Managers to co create people priorities with business goals. Provide insight, challenge, and recommendations on people topics across the full employee lifecycle including org design, high performance culture, and leading change. Act as a trusted adviser and coach, ensuring leaders have the mindset, capability, and confidence to lead their teams effectively. Implement and manage key people processes (e.g. performance reviews, engagement surveys, talent planning) in your functions, ensuring quality and consistency. Our values are at the heart of everything we do here at TK. You'll shape the employee experience across the teams you partner, and beyond. Help us listen carefully, act on feedback and build a culture that people want to be part of. Drive Performance and Engagement Support leaders to embed the performance process, ensuring objectives, feedback, and development conversations drive high performance. Use a range of data insights including People Data, Engagement Results, performance, and external sources to proactively partner on action planning, and monitor progress against agreed initiatives. Champion our values and ensure they are embedded into ways of working. Use people data to diagnose challenges, track progress, and recommend improvements. Lead Change at a Functional Level Co deliver change management activities with Senior Leaders and Managers, ensuring buy in, clear communication, leader enablement, and smooth implementation. Lead integration projects, restructures, or shifts in operating models, working closely with senior People Partners and other stakeholders. You'll ensure that through change and beyond, our colleagues are valued, and stay connected to our mission. Enable Leadership and Manager Capability Coach and guide Leaders and Managers on people topics, from performance and development to team dynamics and organisational change. Identify capability gaps and partner with the relevant People Team functions to address them, including through the creation and delivery of learning content. You'll bring insight, challenge and clarity to business decisions, team structures and leadership plans. With huge growth plans comes ambiguity and a need to adapt our approach regularly; you'll be comfortable navigating unknowns, and bring confidence in others through ambiguity. What success looks like Leaders in your functions feel equipped and confident to lead their teams through growth and change, and to drive performance, engagement and team development. Core people processes are delivered with consistency, quality, and impact. People insights such as engagement, churn, and absence remain healthy, and engagement and performance metrics in your functions improve, with clear links to actions you've partnered on. Change initiatives in your remit are implemented smoothly, with positive feedback from leaders and teams. Successful project delivery across your business function and the People Team. What you'll bring Experience in a People Partner role partnering in fast growing tech companies A track record of partnering and influencing senior leaders. Strong understanding of organisational design, performance management, leadership development and change management A coaching mindset and excellent communication skills. You know when to challenge and when to support. A commercial approach to people work, with a focus on impact, data and action and balancing employee experience. Experience developing and enabling leaders. Comfort operating across regions and time zones, with experience partnering international teams. A bias for clarity, consistency and care in everything you do. How We Work At Perk, we take an IRL-first approach to work, where our team works together in person 3 days a week. As such, this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity, productivity, creativity and ultimately making us a great place to work. For certain roles, we can help with relocation from anywhere in the world, English is the official language at the office. Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and/or resume. Perk is a global company with a diverse customer base, and we want to make sure the people behind our product reflect that. We're an equal opportunity employer, which means you're welcome at Perk regardless of how you look, where you're from, or anything else that makes you, well, you. Protect Yourself from Recruitment Scams All official communication from Perk will always come from email addresses ending our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as bank details early in the process, or communicate through unofficial apps like WhatsApp, Telegram, or Signal. If you receive a message claiming to be from Perk that seems suspicious, please do not respond. Forward it to , and we will confirm whether it is legitimate.

Athos Commerce enables ecommerce and digital marketing teams greater control over how their products are found, merchandised, and sold-on-site and across all digital marketing channels. Our tools span AI-powered search, personalized recommendations, smart merchandising, optimized product data syndication, and marketplace/social commerce performance. We help brands grow with sharper visibility, higher conversion, and less friction. Backed PSG Equity and supported by a global team across North America, Europe, and APAC, we are building practical, powerful tools for the next era of commerce. Athos Commerce unites shopper intent and product visibility across every touchpoint. Who You Are A senior customer success manager, with a least 1 years experience in a senior level role, leading growth and expansion plans for enterprise customers. You have a strong understanding of customer success best practices when it comes to managing churn risk and account renewals. You are experienced at creating and implementing testing and optimisation roadmaps, which generate significant improvements towards important KPIs. You take full ownership of client relationships, ensuring strong, proactive communication with your accounts. You take initiative and actively encourage others across the business to provide the best service possible to our customers. You thrive in a fast-paced environment, enjoy problem solving, and have a positive attitude. What You'll Do Working on our product data feed management solution, we are seeking highly organised and technically savvy Senior Customer Success Managers who are driven to deliver results, demonstrate value, and drive customer retention. As a key member of the Customer Success team, you will be responsible for nurturing relationships with assigned accounts and ensuring customers realise the value of our solution as quickly as possible. Your role will involve identifying opportunities for value-added services to contribute to the company's revenue growth through renewals and revenue expansion. On a day-to-day basis, you will create and execute detailed customer-focused strategic account plans using project management platforms. You will provide training, mentoring, and ongoing support to customers, enabling them to fully leverage our platform to drive feature adoption and increased profitability. Join our team and become part of a dynamic, collaborative, and forward-thinking organisation that is revolutionising the e-commerce industry. How You Will Succeed 1. Establish strong relationships with customers: Proactively engage with customers to understand their goals, challenges, and expectations. Serve as the primary point of contact for customers, providing guidance, support, and timely responses to inquiries. Regularly conduct business reviews to assess customer satisfaction, prove ROI, and identify opportunities for improvement. 2. Drive customer success and retention: Develop and implement customer success strategies and initiatives to ensure successful adoption and usage of our SaaS products. Monitor customer metrics and key performance indicators (KPIs) to track usage, satisfaction, and retention rates. Identify potential risks or issues that may impact customer success and take proactive measures to mitigate them. . Collaborate with internal teams: Work closely with sales, marketing, and product teams to align customer success efforts with company goals and objectives. Provide customer feedback and insights to internal stakeholders to drive product enhancements and improvements. Collaborate with the implementation and support teams to ensure a smooth onboarding experience and timely issue resolution. Act as an advocate for customers, ensuring their voices are heard and their needs are addressed. Handle customer escalations or complaints with empathy and professionalism, working towards a swift and satisfactory resolution. Provide training, resources, and best practices to customers to maximize their usage and adoption of our SaaS products. 5. Analyse customer data and provide insights: Utilise data analytics and reporting tools to analyse customer usage patterns and behaviour. Identify upsell and cross-sell opportunities based on customer needs and usage patterns. Prepare reports and presentations to showcase customer success metrics and share insights with internal and external stakeholders. What We're Looking For Min 1 year experience in a Senior CS Manager role, preferably within digital marketing. Proven experience in customer success or account management roles with a SaaS business. Strong understanding of SaaS products and business models. Excellent communication and relationship-building skills. Ability to analyse data, identify trends, and make data-driven decisions. Demonstrable problem-solving and resolution abilities. Strong organisational skills and ability to manage multiple customer accounts simultaneously. Technical proficiency and ability to quickly learn new software and technologies. Self-motivated, proactive, and results-oriented mindset. Ability to work effectively both independently and as part of a team. Ability to manage multiple accounts simultaneously and to be able to cope under pressure. Experience creating testing and optimisation plans to target marketing KPIs, or similar CRO experience, is preferred. Benefits and Company Perks Competitive salary and bonus scheme The chance to work with innovative and progressive technology. 25 days' holiday per year, increasing by one day for each additional year of service, to a maximum of 28 days. Company pension scheme. Vitality Healthcare/Half Price Gym membership/Free Coffee and more . Cycle to work program. Flexible working between home and office. Athos Commerce is an equal-opportunity employer and proud to foster a workplace free from discrimination and harassment. We strongly believe that diverse backgrounds, experiences, and perspectives are essential in cultivating an inclusive culture and building an innovative, successful organization. All qualified applicants are considered for employment, without regard to age, race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity, or any other protected status. If you require accommodation during the application process, please don't hesitate to contact us.

About Unbiased Unbiased is an AI enabled financial advice platform, empowering people to make confident financial decisions and delivering unrivalled growth for advice firms. With the greatest wealth transfer in history now underway, Unbiased connects people to trusted advice across pensions and retirement, inheritance planning, mortgages, accountancy, and more. The Unbiased platform applies advanced models trained on a rich dataset of user activity to intelligently match individuals with qualified advisers, providing the easiest and most reliable way to access financial expertise. Since 2010, Unbiased has generated over $100 billion in AUM opportunities for financial advisers, with 65% of prospects new to advice. Reaching more than 10 million consumers annually, it is the leading source of client demand in the industry. We have big ambitions to improve how people tackle the biggest decisions, and working at Unbiased means working with smart, motivated people who believe in this. We have a fun, but in an ambitious environment where we are simply trusted to get stuff done. We actively encourage women to apply and bring their diverse perspectives to our team, as we believe in fostering an inclusive and empowering workplace where everyone can thrive. We are a female founded company, with a culture focused on diversity and inclusion amongst our entire team. The Role We are looking for a Head of Data & Analytics to shape how Unbiased will use data to grow our business over the next five years. This is a pivotal leadership role, responsible for shaping our data strategy, developing an existing high performing team, and ensuring data is a core asset driving both internal decision making and customer value. AI is a core part of our strategy, so you will be both experienced with and excited by AI and the commercial opportunities it brings. You'll be a strategic player coach who is experienced in having strategic discussions and also comfortable with being hands on. You'll work closely with the senior leadership team along with being a key partner for our marketing, commercial, finance and product teams. In a nutshell, you'll be responsible for Data Strategy & Leadership Define and own the company wide data & analytics strategy Partner with relevant teams to ensure we leverage ML & AI to create opportunities with our data for commercial outcomes Develop and scale a high performing data function (engineering, analytics, science) Act as a thought leader on data maturity and governance, championing a data driven culture across the company Product & Customer Value Partner with product management to productise data for commercial outcomes and bring it to market Drive innovation in how Unbiased accesses and benefits from their data (e.g., benchmarking, predictive insights, anomaly detection) Data Infrastructure & Governance Responsible for the overall data architecture and pipelines to support current and future needs. Ensure best practices in data governance, quality, security, and compliance e.g. GDPR, ISO standards Own relationships with relevant technology vendors and manage data platforms and tools Analytics & Insights Deliver actionable insights that guide strategic and operational decisions Partner with commercial, product, and customer success teams to improve performance through data Lead the development of dashboards, reporting, and self service analytics capabilities Team Development Mentor and inspire data professionals, creating a culture of excellence and curiosity Balance strategic vision with hands on leadership, especially in the early stages of building the function To succeed, you'll need We're looking for a senior data leader who combines technical expertise and commercial acumen with marketplace experience. 10+ years' experience in data, with at least 3 5 years in management and leadership roles Strong applied econometrics skills, including experience using statistical models to forecast performance and analyse customer and market behaviour Proven experience in a two sided marketplace, with an understanding of consumer and customer behaviour, supply/demand modelling, marketplace economics and marketplace metrics (incl capacity modelling, demand forecasting, dynamic balancing) Data science, AI/ML experience Statistical and analytical skills including experimental design, predictive modelling, pricing & elasticity modelling, segmentation and funnel analytics for multi stage interactions. Proven experience designing and scaling data architecture, analytics, and governance in a SaaS or tech driven environment Hands on skills in modern data stacks e.g., cloud warehouses, ETL/ELT pipelines, BI tools, specifically Looker Strong stakeholder management - able to translate data insights into business impact and communicate with execs, engineers, and non technical teams Track record of building and developing high performing data teams Desirable Experience in SaaS or fintech (in addition to marketplace) Familiarity with outcome based analytics in B2B products Demonstrable experience of data monetisation and opportunity discovery Knowledge of A/B testing and Google Analytics Our Shared Values Be relentless about progress - working at pace to solve problems, navigate around blockers and prioritising company OKR's. Own it and get it done - taking ownership of your projects, involving the right people at the right time and making meaningful contributions. Share and seek input - proactive in seeking and acting upon feedback. Being open, sharing knowledge and proactively communicating. Enjoy the journey - ensuring cross team collaboration and proactively celebrating achievements of your peers. How we'll take care of you: Investment in your Development: Alongside in house training, you'll be allocated a generous yearly allowance to invest in your career development. Investment in your Wellbeing: Your wellbeing is a top priority for us, and you'll be able to benefit an annual wellbeing allowance. On top of this, we have arranged for Private Medical Insurance for extra peace of mind for you and your family. Social Events: We're a social bunch so you can expect plenty of activities based in and around our vibrant office in the heart of Farringdon. The Usual Benefits: Holiday: you'll be allocated plenty of holiday to ensure that you have enough time to recharge, work life balance is super important to us here (you'll also have your birthday off as paid annual leave). Flexible working: we'll work with you to find the balance of office based work and remote working. Pension: you'll be able to save via salary sacrifice scheme, with Unbiased contributing above the minimum required amount, subject to banded earnings. Private Medical Insurance: you can add your dependents and spouse. Payroll Giving: donate to your charities of choice in the most tax efficient way, via salary sacrifice. Life insurance Cycle to work scheme Equal Opportunity The best ideas are often the least expected and require new ways of thinking; that's why our teams at Unbiased are made up of a broad range of talented people. We are proud to be an equal opportunity employer. We do not discriminate based on race, ethnicity, colour, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, marital status or any other legally protected status. Data Privacy Personal information about unsuccessful candidates will be held for 12 months after the recruitment exercise has been completed, it will then be destroyed or deleted. We retain de personalised statistical information about applicants to help inform our recruitment activities, but no individuals are identifiable from that data. Once a person has taken up employment with Unbiased, we will compile a file relating to their employment. The information contained in this will be kept secure and will only be used for purposes directly relevant to that person's employment. Once their employment with Unbiased has ended, we will retain the file in accordance with the requirements of our retention schedule and then delete it. Agencies As much as we appreciate the help, we're using our own direct sourcing methods or we're working with one of our carefully selected Agency Partners on this vacancy. To find out a little more about how we partner with agencies please email . FAO our Talent Manager, speculative phone calls will not be taken by our team neither will CV submissions without Unbiased or the candidate's expressed consent.

Are you ready for new challenges and new opportunities? Join our team! Current job opportunities are posted here as they become available. Subscribe to our RSS feeds to receive instant updates as new positions become available. Customers are the lifeblood of Qumulo. We are seeking strategic, customer-focused, and results-driven Senior Customer Success Managers (CSMs) to drive the success of our enterprise customers and OEM/Channel partners. You will own the full customer lifecycle-from onboarding and deployment to adoption, retention, and expansion-ensuring customers achieve measurable outcomes while building long-term, trusted relationships. About the Company: Qumulo is the unstructured data platform to store and manage exabyte-scale data anywhere - at the edge, in the core data center and in the cloud. With unstructured data growing in more locations faster than ever before, enterprises today need a way to store, manage, and curate data simply and efficiently in any location, on any platform. This is precisely what Qumulo was founded to accomplish. At Qumulo, we are building an open and collaborative culture where people can do their best work with customers as our magnetic field. We act as owners, we share by default, we are data driven and experimental and as an inclusive workplace, we encourage and celebrate multiple points of view. As part of our culture we believe diversity drives innovation. Responsibilities Customer Lifecycle Management: Own a portfolio of enterprise and strategic customers, driving onboarding, adoption, retention, and renewals. Onboarding & Deployment: Drive seamless onboarding processes and coordinate with OEM/Channel partners, account teams, and customers to ensure successful deployments and expansions. Value Realization: Ensure customers and partners achieve measurable outcomes and maximize value from Qumulo products. Strategic Engagement: Conduct quarterly business reviews (QBRs/EBRs) and develop tailored success plans aligned with customer goals. Collaboration: Partner cross-functionally with Sales, Product, Operations, and Engineering to resolve escalations, influence roadmap, and optimize customer/partner experience. Partner Success: Enable and support OEM and Channel partners, driving joint success initiatives and partner-led growth. Feedback & Advocacy: Provide actionable insights and product feedback; communicate product updates and improvements to customers. Mentorship: Support and mentor junior CSMs, sharing best practices and driving process improvements. Qualifications Must reside in UK or Ireland 8+ years in Customer Success, Account Management, or Partner Success in a B2B SaaS environment Proven experience managing enterprise accounts and OEM/Channel partners Strong understanding of SaaS metrics: NRR, churn, adoption, MRR, and ability to leverage data for actionable insights Excellent communication, presentation, and relationship-building skills Experience with CS/CRM tools (e.g., Planhat) Strong project management and organizational skills; able to manage multiple priorities Experience managing up to 75 accounts Fluent in 1 or more languages : Italian, Turkish, French, or Spanish Individual pay depends on various factors, such as role level, relevant experience and skills, and location. Pay ranges are reviewed and typically updated each year. Offers are made within the pay range applicable at the time. Qumulo is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, gender, religion, sex, sexual orientation, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law. As part of the employment process, Qumulo conducts comprehensive background checks on all final candidates for employment. The background check process may include a review of criminal history, credit history, employment verification, education verification, and other relevant information. Qumulo is committed to complying with all applicable federal, state, and local laws concerning background checks. We ensure that our background check process is fair, consistent, and transparent, and we follow all legal requirements regarding the timing and scope of such checks. For positions in jurisdictions with specific legal requirements, such as restrictions on the timing of criminal history inquiries, we will conduct these checks in accordance with local laws and only after a conditional offer of employment has been made, where required. For more information on our Applicant and Employee Privacy Notice please click on the link below:

About hyperexponential (hx) At hyperexponential, we're building the AI-powered platform that enables the world's most critical decisions in a $7 trillion industry, which risks to take, and how to price them. These are the decisions that shape real-world outcomes: whether rockets successfully launch into space, autonomous vehicles make it to market, or communities recover after major storms. Until now, insurance has been making billion-dollar decisions using outdated tools. We're changing that. Our platform brings together data, AI, and human expertise to give insurers the fastest path from submission to decision - helping them move faster, act smarter, and take on more risk with confidence. Backed by a16z, Highland Europe, and Battery Ventures, we're scaling globally - already trusted by nearly 50 of the world's largest insurers, with zero churn and billions in premiums flowing through hx. What began as a single product in one market has rapidly evolved into a multi-product, multi-territory platform powering every stage of pricing and underwriting. AI is at the core of what we do - from building the world's first domain-specific AI peer programmer for insurance (think GitHub Copilot with a PhD in actuarial science) to shaping agentic workflows that reinvent how this industry operates. What makes hx different is the people who build it. Here, impact isn't tied to title or tenure; it's defined by the challenges you take on and the discipline you bring. Surrounded by peers who stretch you, you'll do the best, hardest work of your life in a company engineered to endure. If that sounds like you, join us in building what comes next. About the hxAI team At hx, AI is not an add-on, it is central to our mission. We are redefining how the insurance industry builds software and makes decisions, powered by generative AI. Our team combines state-of-the-art LLM technology with deep insurance domain expertise to solve problems no one else is tackling. We're currently focused on two flagship products. The first is a powerful ingestion engine that transforms unstructured insurance documents into structured insights. The second is our crown jewel: a domain-specific AI peer-programmer embedded inside a custom IDE, designed to reshape how actuaries and underwriters code, model risk, and make billion-dollar decisions. This is applied AI with teeth. Our team moves fast, experiments often, and ships real value into the hands of customers. As a Staff Engineer, you'll join a small, high-ownership group with the autonomy to drive innovation and directly influence how AI transforms an entire industry. What you'll be doing Architect and scale advanced AI and ML systems that power hx's next generation of products - solving problems where no off-the-shelf solution exists. Lead the design and deployment of cutting-edge model capabilities, from LLM-driven workflows to domain-specific ML pipelines optimised for messy, high-value real-world data. Drive foundational decisions across data, modelling, and production infrastructure to ensure performance, robustness, and long-term scalability of our AI platform. Rapidly prototype novel ideas, validate them in live environments, and evolve successful experiments into production-grade systems used by customers at scale. Advance hx's broader AI strategy: shaping technical direction, embedding best practices, and raising the bar for how we build, test, and ship ML-powered features. Act as a technical multiplier: mentoring engineers, cultivating deep ML craftsmanship, and fostering a culture anchored in curiosity, speed, and scientific rigor. What you'll need to have done Built and operated production-grade ML products in Python, with deep expertise across software development, model development, data processing, evaluation, and optimisation. Designed and scaled distributed, cloud-native pipelines - bringing clarity and structure to ambiguous real-world data challenges. Taken full ownership of impactful AI initiatives: from identifying the opportunity, to modelling, to deploying and measuring value in production. Communicated complex ML concepts clearly and persuasively across engineering, product, and business teams. Influenced technical direction and culture, translating local wins into durable engineering practices. Delivered AI/ML-powered products end-to-end, balancing rapid experimentation with the demands of high-reliability production systems. (Nice to have) Brought LLMs into production, especially for NLP-heavy or retrieval-augmented use cases. You're unlikely to thrive here if You prefer predefined playbooks and predictable projects over ambiguous, exploratory work. You see your contribution as limited to code, rather than shaping products and systems end-to-end. You're uncomfortable with rapid iteration and experimentation in live environments. If reading our Culture Document leaves you feeling neutral rather than energised, hx may not be the place where you'll do your best work. We're building something that asks for commitment and conviction, and we want you to feel excited by the opportunity to grow with us. Compensation At hx, we're committed to salary transparency. You'll always have clarity on pay early in the process - our Talent Partner will share details with you during initial conversations - and we're working towards publishing salary information for all roles globally. Because we're building at the intersection of technology/SaaS and insurance, our roles don't always map neatly onto traditional benchmarks. Our approach is to design compensation that's competitive in the market, fair across teams, and aligned with the impact our people make. Equity: We offer equity across all roles at hx, making it a significant component of total compensation. Your talent partner will be able to share more details about this. Benefits £5,000 training and conference budget for individual and group development. 25 days of holiday plus 8 bank holidays (33 days total). Company pension scheme via Penfold. Mental health support and therapy via Spectrum.life. Individual wellbeing allowance via Juno. Private healthcare insurance through AXA. Income protection and Life Insurance. Cycle to Work Scheme Additional perks Top-spec equipment (laptop, screens, adjustable desks, etc.). Regular remote and in-person hackathons, lunch and learns, socials, and game nights. Team breakfasts and lunches, snacks, drinks fridge, and a fun office at The Ministry. Exceptional opportunities for personal development and growth as we build something remarkable together. Interview process Initial call with Talent team (30 minutes) Manager Interview (60 minutes) Technical Assessment (e.g., code review, system design) (120 minutes) Values Interview with Tech Leadership (60 minutes) Offer Our commitment to Diversity hxer's are at the centre of everything we build. We know that progress depends on diverse perspectives, and we are committed to creating an environment where everyone can thrive, grow, and make an impact. We recognise there is always more to do, and we take responsibility for shaping a workplace that is not only diverse but genuinely inclusive. Diversity is not just the right thing to do, it is key to solving the complex challenges we choose to take on. By welcoming people from all backgrounds and experiences, we strengthen our ability to question assumptions, push boundaries, and design solutions that endure. If you're energised by complexity and motivated to grow, we encourage you to apply and join our global team. Next steps If this opportunity resonates with you, we encourage you to apply or share it with your connections! Our dedicated talent team reviews all applications, and we promise to provide feedback regardless of the outcome. For more information about applying and to view other opportunities, you can visit our careers page. Please note that background checks will be conducted as part of the hiring process to ensure compliance with our governance policies. We handle all background checks sensitively and in full compliance with relevant regulations. All applicant data will be processed in accordance with data protection regulations and our privacy policy.

At Paymentology , we're redefining what's possible in the payments space. As the first truly global issuer-processor, we give banks and fintechs the technology and talent to launch and manage Mastercard, Visa cards at scale - across more than 60 countries. Our advanced, multi-cloud platform delivers real-time data, unmatched scalability, and the flexibility of shared or dedicated processing instances. It's this global reach and innovation that sets us apart. We're looking for a Senior Financial Analyst to drive our financial planning and performance insights across the global organisation. You'll prepare executive-level reporting and analysis that influences strategic decisions, partnering closely with the FP&A Manager to support budgeting, forecasting, and group-wide performance analysis for leadership and shareholders. Please note, this is a hybrid position for candidates based in London. What you get to do: Lead the preparation of monthly reporting packs for executive leadership and shareholders, summarising group-wide financial performance Deliver detailed variance analyses and bridge financial results against budget and forecast Produce written financial reports and presentations with clear commercial storytelling Partner with FP&A to support the annual budget and periodic forecasting process Use Excel and other tools to manipulate large datasets, identify performance drivers, and support decision making Identify and support implementation of FP&A process improvements through tooling or automation Contribute to ad hoc strategic financial projects, including modelling for business cases and investment analysis Requirements What it takes to succeed: 3-5+ years in FP&A, private equity, or similar roles within fintech or SaaS environments Strong analytical and accounting acumen, capable of interpreting full financial statements Advanced Excel skills and experience working with large datasets Skilled in building presentations and communicating financial concepts clearly to senior stakeholders Commercial acumen with the ability to link numbers to business drivers Experience with Sage ERP is a plus, with a strong tech driven approach preferred Professional certifications such as CFA, CIMA, or ACA are preferred Education & Experience: Bachelor's degree in Finance, Accounting, Economics, or a related field preferred Minimum 3-5+ years of experience in financial planning and analysis within high growth or SaaS/fintech environments Hands on experience with financial modelling and executive-level reporting Professional certifications such as CFA, CIMA, or ACA are preferred What you can look forward to: At Paymentology, it's not just about building great payment technology, it's about building a company where people feel they belong and their work matters. You'll be part of a diverse, global team that's genuinely committed to making a positive impact through what we do. Whether you're working across time zones or getting involved in initiatives that support local communities, you'll find real purpose in your work - and the freedom to grow in a supportive, forward thinking environment.

A leading labor market analytics provider is seeking a Senior Project Manager and Scrum Master to lead product delivery within engineering teams. The right candidate will work closely with clients to understand product impacts and drive a 1-2 year roadmap strategy. You should have 2-5 years of Product Management experience in a SaaS environment, a collaborative spirit, and the ability to communicate effectively with stakeholders. Join us to leverage analytics and shape data-driven solutions.

Principal Product Manager - Insurance and Asset Owners EMEA page is loaded Principal Product Manager - Insurance and Asset Owners EMEAlocations: London Officetime type: Full timeposted on: Posted Yesterdayjob requisition id: R11184We are seeking an Insurance and Asset Owner Product Leader for EMEA, who can establish a strategy and execute to drive growth in our core middle and back-office market ranging from Insurance to Pensions and Corporates. As a Product Lead, you will also play a critical role in scaling our products to address the needs of key industries and asset classes.This is an exceptional opportunity for a seasoned professional with experience building financial technology software who wishes to be a business and product leader alike. You will partner very closely with the Sales, Client Services and Operations leaders in EMEA to drive revenue growth and unit economics, support client success with increasing NPS/CSAT. You will also implement the high-level road map of new and existing product lines by collaborating with functional product leaders while also driving the EMEA specific product strategy.You will report to the Global Head of Product for Insurance and Asset Owners and will be responsible for identifying market opportunities, developing product strategy to address those opportunities, executing on product roadmap and supporting go-to-market (GTM) motions. Responsibilities: Conduct market analysis across front, middle and back-office (FBO) applications. Collaborate with sales and CS leaders to build a consensus on the market opportunity, competitive landscape, alternatives, and barriers to CW solutions adoption in the market. Assess Clearwater products fit by market and client segments and build a clear and differentiated product strategy with investment needs and growth projections. Document replacement grade functionality requirements. Build trust and confidence with current and prospective Customers. Be the voice of the customer and ensure there is alignment of asks from the customer with items on the roadmap. Develop a comprehensive EMEA product strategy and roadmap that is validated with clients and aligned with current CW functional product capabilities. Collaborate closely with engineering, marketing, sales and client delivery leaders to bring products to life that are intuitive, scalable Oversee execution of the roadmap by PMs and deliver concrete "wins" with each release. Drive thought leadership, champion product direction internally with senior leadership team, and externally to customers, analysts, and media. When needed, dive into details and write compelling product requirements documentation that meet customer demands in the market. Cultivate relationships with key strategic clients across multiple geographies, support executive forums, and help develop future revenue opportunities. Participate in Quarterly Business Review with senior leadership to monitor revenue, key business metrics and trends, manage budgets, and ensure product investments align with growth targets and customer needs. Partner laterally across the organization, establish and maintain outstanding communication, and build/maintain collaborative relationships at all levels. Stay abreast of competitive and market dynamics and apply insights to the CW product strategy and execution. Build and mentor a diverse, high-performing team if product managers focused on outcomes and excellence. What we look for: At least 15 years of experience in Investment management technologies and operations either at Insurance/Asset owner firm or technology provider, with a minimum of 5 years in leading a product. Experience as a practitioner or product creator for the business processes in multiple of these areas: investment accounting, regulatory reporting, compliance, performance attribution and risk analytics, trade operations, client reporting/EDM, EMEA specific asset pricing and valuations. Defendable opinion into the current EMEA investment management market such as growth areas, buyer, competition, budgets and client business drivers. You may be asked to present. Demonstrated ability to build new SaaS products and build a product business with revenues and growth. Deep familiarity with modern data, analytics, and trading technologies from data integration, and investment management systems landscape to front end reporting. Deep domain expertise in investment management, particularly in investment accounting, regulatory reporting, valuations, risk/performance and related areas Proven ability to manage complex programs, including execution, implementation, and influencing skills. Excellent communication and presentation skills, commitment to delivering superior internal and external customer experience. Bachelor's degree in finance, accounting, business, computer science, or other relevant technical discipline. Willingness to travel 25%-50% of the time across EMEA. Preferred Qualifications: CA/CPA or related certifications or an MBA from a top university Location: London Conversational knowledge of French or German What we offer: Business casual atmosphere Team focused culture that promotes innovation and ownership Access cutting edge investment reporting technology and expertise RSUs as well as employee stock purchase plan (discounted shares) Private medical and dental insurance Various social and volunteering opportunities, including volunteer time off to give back to the community Defined and undefined career pathways allowing you to grow your own way Work from anywhere 3 weeks out of the year An opportunity to revolutionize the investment industryStudies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with the job description, we encourage you to still apply! You may be just what we're looking for.

About The Role Taktile exists to create value for organizations through smarter and safer decisions at scale. Our goal is to become the world's leading software provider for automated decision-making in the financial services industry and, to date, our software has been used by our customers to power over 1'000'000 critical business decisions every day. Taktile is based in Berlin, London and New York City. Taktile was founded by machine learning and data science veterans with extensive experience building and running production ML in financial services. Our team consists of engineers, entrepreneurs, and researchers with a diverse set of backgrounds. Some of us attended top universities such as Harvard, Oxford, and Stanford and some of us have no degree at all. Our team has accumulated extensive work experience at leading tech companies such as Google, Amazon, and Meta, startups, and the enterprise software sphere Our backers include Y Combinator, Index Ventures, and stellar angels such as the founders of Looker, GitHub, Mulesoft, Datadog, and UiPath. We're backed by some of the world's leading investors and show great traction with scale-ups and large enterprises across the financial services and insurance industry. We are looking to build on this success by growing our sales team, professionalizing our go-to-market, and acquiring more customers. That's where you come in. As a Senior Solutions Engineer, you are core to our mission of transforming our customer's decisioning infrastructure - helping them optimize and automate complex, critical business decisions using state-of-the-art technology, including the latest advances in AI You will work in partnership with Taktile's Sales Team and are making sure our customers get value from Taktile throughout their entire lifecycle. You are a trusted advisor to our customers and help them achieve their strategic goals and realize value by using Taktile in their decisioning tech stack. If you are passionate about cutting-edge technology, stay up to date on the latest AI developments, and have a few years of hands on experience with Python, APIs, and modern AI models in customer-facing environments - all while thriving in a an awesome team that empowers you to grow, then we think you'll love this job! About You You know how to build strong customer relationships with stakeholders across different levels of seniority and including both technical stakeholders in an organization (e.g. Principal Engineers, Data Scientists) as well as business stakeholders (e.g. Risk Managers, Credit Analysts). You have intermediate-level Python skills and are comfortable writing, testing, and debugging code in customer-facing or production adjacent environments. You are curious and customer centric. You enjoy learning about our customers' and prospects' businesses and helping them solve challenges. You are able to plan and manage project scope, expectations and timelines. You will need to manage multiple projects across customers that will be at different parts of their journey with Taktile. You are humble and have a growth mindset, with a willingness to learn new skills and methodologies and bring best practices into our business. You are collaborative and work well with your peers in Marketing, Sales, Product, Engineering and the Customer Success team. You are creative and proactive - you're always looking for ways to stand out with customers and prospects. You have excellent written and spoken English. What You'll Do You discover and translate customer's strategic priorities and problem statements into high impact use cases leveraging Taktile during the sales process and throughout the entire customer value journey including adoption, expansion and renewal. You lead the design and execution of proof of value projects that combine customer data, ML/AI models, and Taktile's platform to demonstrate strategic ROI. You build technical prototypes and demos leveraging the Taktile platform that simulate production grade integrations and workflows. You collaborate with partners and customers to design and build solutions in Taktile's Decisioning Platform. You lead proof of value projects and can communicate the value opportunity of a full implementation and the corresponding strategic roadmap to senior stakeholders up to C level executives. You onboard and work with various of our customers' teams (domain experts, product, engineering, data science) to help them solve real world problems. You understand people and technology, and are proficient and diligent in writing and testing Python code, and committed to providing an excellent experience and fast time to value to Taktile's customers. You work with product management to translate your knowledge of customer problems into product insights to shape Taktile's product roadmap. You create re usable collateral, best practices & tools to help scale your knowledge and expertise across the solution engineering function. You lead the discovery for new use cases and implement them on the platform to assess product solution fit. You provide feedback to our product team and share results of your discovery with go to market functions. Ideal, But Not Required Live for Customer Value: You have at least 3-5 years of experience working within Enterprise/"high touch" Solution Engineering, as a technical Customer Success Manager/Engineer in a B2B SaaS company or as (Technical) Senior Consultant. Technical expertise: You have a general understanding of REST APIs (design, integration, authentication) You have experience building, tuning, or deploying ML models (e.g., scikit learn, XGBoost, PyTorch, TensorFlow) in production settings Experience with AI use cases in financial services (e.g. fraud detection, credit scoring, underwriting) is a strong plus. You are comfortable explaining how a model works to both a technical stakeholder such as a CTO and domain experts such as Credit Risk Managers You have acquired domain expertise in the financial services industry (banking, insurance, capital markets, payments, etc.). Our Offer Work with colleagues that lift you up, challenge you, celebrate you and help you grow. We come from many different backgrounds, but what we have in common is the desire to operate at the very top of our fields. If you are similarly capable, caring, and driven, you'll find yourself at home here Make an impact and meaningfully shape an early stage company Experience a truly flat hierarchy and communicate directly with founding team members. Having an opinion and voicing your ideas is not only welcome but encouraged, especially when they challenge the status quo Learn from experienced mentors and achieve tremendous personal and professional growth. Get to know and leverage our network of leading tech investors and advisors around the globe. Receive a top of market equity and cash compensation package Get access to a self development budget you can use to e.g. attend conferences, buy books or take classes. Use the equipment of your choice including meaningful home office set up. Our Stance We're eager to meet talented and driven candidates regardless of whether they tick all the boxes. We're looking for someone who will add to our culture, not just fit within it. We strongly encourage individuals from groups traditionally underestimated and underrepresented in tech to apply We seek to actively recognize and combat racism, sexism, ableism and ageism. We embrace and support all gender identities and expressions, and celebrate love in its many forms. We won't inquire about how you identify or if you've experienced discrimination, but if you want to tell your story, we are all ears About Us Taktile helps financial institutions make smarter, safer decisions with the power of AI. Our software gives teams the tools to automate complex decisions - like who to onboard, how to underwrite, or when to flag suspicious activity - with full visibility and control. By combining AI with a rich ecosystem of financial data, Taktile enables companies to adapt their decision making in real time as markets, customer behavior, and risks evolve. Our mission is to build the world's leading platform for automated decision making in financial services - setting the standard for how AI is applied responsibly and effectively in this industry. We were founded by machine learning and data science experts with deep experience in financial services. Today, our team works across Berlin, London, and New York, bringing together engineers, entrepreneurs, and researchers from companies like Google, Amazon, and Meta, as well as fast growing startups and enterprise leaders. Backed by top investors including Y Combinator, Index Ventures, Balderton Capital, and Tiger Global, along with the founders of Looker, GitHub, Mulesoft, Datadog, and UiPath - we're building a world class organization across all functions and levels to power the next generation of AI driven decision making in financial services.

Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create and manage agreements with solutions created by the company in e-signature and contract lifecycle management (CLM). What you'll do Docusign is looking for a highly driven, data and results oriented Senior Field Marketing Manager to join our Growth Marketing team. This role will be responsible for developing, planning, implementing and executing an integrated demand program designed to drive engagement and pipeline through multiple channels. This role will work in tandem with the field sales organization to high-impact programs that drive healthy pipeline coverage for the business, continually monitor the performance of these programs, and report on attainment to goals. The ideal candidate has experience marketing Enterprise B2B SaaS software and a strong background in program development and execution that supports pipeline generation, expansion, acceleration and executive engagement. A primary function of this role is to drive and execute demand programs that ultimately result in pipeline generation. This position is an individual contributor role reporting to Sr. Director, North America Marketing. Responsibility Develop a field marketing strategy aligned to meet and exceed sales targets Develop and execute comprehensive marketing initiatives in close collaboration with Marketing and Sales stakeholders to drive demand for Docusign Manage integrated marketing programs across various channels, including email, content, social media, webinars, and events (both regional and third-party industry events) Analyze campaign performance to identify optimization opportunities and continuously refine the marketing mix for maximum impact Manage budget and resources effectively to achieve business objectives Collaborate closely with the Sales organization to optimize account targeting, ensure efficient lead follow-up, and provide necessary enablement Collaborate closely with regional counterparts to ensure global alignment on programs driving the business forward Monitor program performance, communicate results, and adjust strategies as needed to address pipeline gaps and optimize outcomes Job Designation Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation) Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic 8+ years experience managing demand and customer engagement programs for technology or software companies with a track record of successful results Preferred Experience building cross-functional relationships and alignment, particularly with Sales leadership and Sales Development organizations Strong situational awareness and tact, proactively addressing challenging problems, proposing solutions, and driving resolution with a high degree of initiative Exceptional written, verbal, and visual presentation skills Excellent reporting and analytical skills to determine campaign effectiveness and optimization for generating pipeline Strong understanding and experience with multiple demand channels, including digital, paid social, field events, and email marketing to drive pipeline Metric-driven mindset focused on setting and measuring KPIs Excellent project management skills and ability to work cross-departmentally Creative, collaborative, and resourceful Ability to multi-task and prioritize in a fast-paced and dynamic work environment Familiarity with Salesforce, Tableau, Outreach, Folloze, and other marketing technologies Wage Transparency Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience. Based on applicable legislation, the below details pay ranges in the following locations: California: $126,900.00 - $197,800.00 base salary This role is also eligible for the following: Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance. Stock: This role is eligible to receive Restricted Stock Units (RSUs). Global benefits provide options for the following: Paid Time Off: earned time off, as well as paid company holidays based on region Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment Retirement Plans: select retirement and pension programs with potential for employer contributions Learning and Development: options for coaching, online courses and education reimbursements Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events Work Authorization Notice: Please note that we do not provide visa sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship. Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at . If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at for assistance. Applicant and Candidate Privacy Notice States Not Eligible for Employment This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming. Equal Opportunity Employer It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category. EEO Know Your Rights poster

Role Responsibilities Develop a strong understanding of projects impacting your service area and ensuring service impact is minimizedLead technical success plans to ensure customers have a positive and successful experience using Relativity In the role of an SME, work collaboratively with cross-functional teams to enhance the product and create a better customer experience across multiple verticals elativity Relativity Certified Administrator required Preffered Qualifications 5+ years of technical experience working with Relativity products in a customer facing role Proven experience with SQL and Windows platform, and/or experience troubleshooting complex technical issues across the enterprise. Strong written and verbal communication skills Ability to work efficiently under pressure, drive projects to completion and meet deadlines. Ability to manage multiple projects simultaneously and prioritize based on company and team objectives. Meticulous attention to detail. Experience working in a SaaS, IaaS and/or Hybrid environments Experience with and knowledge of e-discovery industry and products. ITIL Certification Relativity Expert Minimum Qualifications 5+ years in a technical role directly supporting customers Benefit Highlights: Comprehensive health, dental, and vision plansParental leave for primary and secondary caregiversTwo, week-long company breaks per yearAdditional time offLong-term incentive programTraining investment programAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.Contributeto and follow Knowledge-Centered Support (KCS) processes and best practices Exhibit subject matter expert (SME) knowledge in RWe're solving big data challenges in the legal tech industry, and we're always looking for more people to join us on the journey. At Relativity, you'll learn cross-functional skills to grow your career and have the chance to make a big impact on our customers, our industry, and our communities. We admire and value our employees, so it's no surprise that our hiring process is designed to help us really get to know you - and for you to get to know us, too.

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. We're looking for a Senior Product Manager to join our team and help shape the future of business messaging and AI powered customer engagement. This is a career defining opportunity to lead a world class team of engineers, designers, and researchers to deliver products that touch millions of people every day. What will I be doing? Be responsible for a significant product area or leading an important project. Deeply understand the customer problems you're tackling through research, data, and direct customer interactions - then frame those problems clearly for your team. Manage the roadmap; defining what should be built, when and why - and communicate it to generate alignment and excitement. Collaborate with engineers and designers to imagine, build, and ship solutions, from bold future visions to small, focused iterations. Leverage AI to increase your own efficiency, accelerate product development, and multiply your team's impact. Evaluate impact through quantitative and qualitative measures, both in beta and after full release. Own and maintain the quality of your product area, ensuring every release delivers world class software. Collaborate with peers across the business to ensure we deliver products with clear GTM strategy and execution, getting hands on wherever necessary to ensure we deliver. Be a leader in your team or projects by role modelling our company values and R&D principles. What skills do I need? There is no minimum years of experience for this role. We're interested in your impact, drive, and potential. Instead of years, we'll be looking for evidence that you've applied and grown these skills: Sharp Customer Focus & Problem Framing - able to independently understand, define and articulate complex customer problems and opportunities using data analysis and qualitative inputs. Compelling Roadmaps - define the roadmap of features, products or areas of focus for your given area, communicating what, when and why to generate excitement with customers and the team. Excellent Product Judgment - skilled at balancing customer needs, business impact, and technical constraints to define, advocate for, and deliver the right product. Build World Class Product - able to deeply collaborate with engineering and designers to quickly ship effective solutions. But, also able to independently accelerate the process leveraging AI. AI Tech - Able to understand AI systems and LLMs, assess feasibility and trade offs, and make informed product decisions in close collaboration with engineering. Technical fluency - Comfortable engaging with engineers and customers on the modern tech stack - from APIs and SaaS infrastructure to low code tooling and system architecture. Outcome Oriented - define, fight for and share progress against the customer and business impact of your product area or project. Leadership - Excellent communicator. High ownership. Ability to influence and drive alignment. We are a well treated bunch, with awesome benefits! If there's something important to you that's not on this list, talk to us! Competitive salary and equity in a fast growing start up. We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen. Pension scheme & match up to 4%. Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents. Flexible paid time off policy. Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones. If you're cycling, we've got you covered on the Cycle to Work Scheme. With secure bike storage too. MacBooks are our standard, but we also offer Windows for certain roles when needed. Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Interested in building your career at Intercom? Get future opportunities sent straight to your email.