Senior Digital Fundraising Officer Cycling in London is booming and we're campaigning to make it safe everywhere and fun for everyone! The new post of Senior Digital Fundraising Officer is an essential role, delivering digital campaigns to engage new supporters and acquire new members and donors, ultimately ensuring LCC's campaigning continues to be impactful and effective for years to come. You'll bring strong experience gained in a similar role for a charity, campaigning organisation or membership body; and you'll demonstrate past success in generating income through digital advertising and email marketing. A fantastic communicator, you'll translate LCC's work into compelling cases for support, building a year-round programme of multi-channel fundraising and member acquisition campaigns. Acting as the organisation's 'digital lead', you'll help ensure our digital communications, systems and processes continuously evolve and improve in line with emerging trends and best practice. And you'll play a key role in strengthening our approach to digital marketing, providing advice and support across the staff team to embed digital thinking in priority projects. As we launch a new growth strategy and invest in our digital fundraising capacity this is an exciting role and an exciting time to join LCC. You'll be a linchpin in a small, talented, friendly team; working on a cause where the impact of your work is quickly visible. With huge scope to develop and implement your own ideas, the role will suit someone with an entrepreneurial mindset and the energy and enthusiasm to experiment, strive for improvement, and deliver growth. We're passionate about developing our people and we'll work with you to make you the best digital fundraiser you can be. To be successful you will need: Minimum of five years' experience working in a similar digital fundraising or marketing role(s) for other charities, membership organisations, or agencies. High level of proficiency working with Facebook Ads Manager, including strong experience using the platform to deliver fundraising and supporter acquisition campaigns. Strong experience using email marketing platforms to build supporter journeys and run email fundraising campaigns or appeals. It would also be beneficial to have: Knowledge of Google Ads, Google Tag Manager, Google Analytics. Experience articulating compelling cases for support. Experience running multi-channel digital advertising / fundraising campaigns. Good understanding of paid search/display advertising. Experience using CRM systems to run reports, analyse campaign effectiveness, and segment audiences. Experience using content management systems such as WordPress and Drupal. Experience commissioning creative suppliers such as graphic designers, illustrators, animators, filmmakers.
Feb 04, 2026
Full time
Senior Digital Fundraising Officer Cycling in London is booming and we're campaigning to make it safe everywhere and fun for everyone! The new post of Senior Digital Fundraising Officer is an essential role, delivering digital campaigns to engage new supporters and acquire new members and donors, ultimately ensuring LCC's campaigning continues to be impactful and effective for years to come. You'll bring strong experience gained in a similar role for a charity, campaigning organisation or membership body; and you'll demonstrate past success in generating income through digital advertising and email marketing. A fantastic communicator, you'll translate LCC's work into compelling cases for support, building a year-round programme of multi-channel fundraising and member acquisition campaigns. Acting as the organisation's 'digital lead', you'll help ensure our digital communications, systems and processes continuously evolve and improve in line with emerging trends and best practice. And you'll play a key role in strengthening our approach to digital marketing, providing advice and support across the staff team to embed digital thinking in priority projects. As we launch a new growth strategy and invest in our digital fundraising capacity this is an exciting role and an exciting time to join LCC. You'll be a linchpin in a small, talented, friendly team; working on a cause where the impact of your work is quickly visible. With huge scope to develop and implement your own ideas, the role will suit someone with an entrepreneurial mindset and the energy and enthusiasm to experiment, strive for improvement, and deliver growth. We're passionate about developing our people and we'll work with you to make you the best digital fundraiser you can be. To be successful you will need: Minimum of five years' experience working in a similar digital fundraising or marketing role(s) for other charities, membership organisations, or agencies. High level of proficiency working with Facebook Ads Manager, including strong experience using the platform to deliver fundraising and supporter acquisition campaigns. Strong experience using email marketing platforms to build supporter journeys and run email fundraising campaigns or appeals. It would also be beneficial to have: Knowledge of Google Ads, Google Tag Manager, Google Analytics. Experience articulating compelling cases for support. Experience running multi-channel digital advertising / fundraising campaigns. Good understanding of paid search/display advertising. Experience using CRM systems to run reports, analyse campaign effectiveness, and segment audiences. Experience using content management systems such as WordPress and Drupal. Experience commissioning creative suppliers such as graphic designers, illustrators, animators, filmmakers.
Who is Atominvest Our software powers the world's leading investment firms (across private equity, VC, infrastructure, credit etc.) enabling them to efficiently manage and drive value across their core business functions of investing, fundraising, operations and sustainability. At Atominvest, you'll be working on something very exciting: the future of work, investments and sustainability/ ethical investing for the world's best investors, and delivering a positive impact through this. Based on the growth we are experiencing, we think we're on to something big. It won't be easy. Joining a scale up business is an amazing and rewarding challenge, pushing well beyond the boundaries of natural growth cycles. You'll move quicker than feels comfortable, and be brilliant at continually re-prioritizing what must get done to keep Atominvest growing year over year at the pace of the best SAAS companies on the planet. We've gone from zero to ten, now we're looking to go from ten to one hundred! Role Overview As a Customer Success Manager at Atominvest, you will own the end-to-end delivery of our platform for both new and existing clients. You will serve as the primary partner for some of the world's leading alternative investment managers, ensuring fast, smooth implementations while driving adoption, advocacy, and long-term account expansion. This role sits at the heart of our commercial organisation - representing the face of Atominvest to clients and collaborating closely with Product, Engineering, and Sales to ensure client objectives are consistently met. What You'll Be Doing Act as the main point of contact for clients throughout onboarding, implementation, and ongoing success. Manage the full customer lifecycle: requirements gathering, configuration, data migration, testing, training, go live, and post deployment adoption. Shorten time to value by proactively managing timelines, dependencies, and client expectations. Analyze client datasets, workflows, and reporting structures to configure optimal solutions. Lead discovery workshops, training sessions, and regular business reviews with decision makers and operational stakeholders. Deliver white glove support, ensuring issues are escalated, prioritised, and resolved quickly. Identify expansion opportunities by understanding client goals and how Atominvest can support their broader operating model. If you're excited by solving complex problems for sophisticated clients and influencing how the alternative investments industry operates, we'd love to hear from you. Requirements Prior experience in Customer Success, Implementation, or a client facing role in a high growth B2B SaaS environment. Strong understanding of the private markets ecosystem, investor reporting, and ideally fund accounting concepts. Exceptionally organised, with strong project management instincts and attention to detail. Analytical, structured thinker with experience interpreting and working with client datasets. Advanced Excel skills. Clear, concise written and verbal communication-you can simplify complexity for senior stakeholders. Proven ability to deliver best in class client service in fast moving environments. Collaborative team player who contributes ideas and learns quickly. Ambitious, entrepreneurial mindset with resilience and a bias toward action. Bonus: hands on project management experience or formal PM frameworks. Interview Process Initial screening call Case study Interview with our Global Head of Customer Success Interview with our US Customer Success Lead Offer and onboarding at Atominvest What we offer Competitive compensation (fixed base salary + performance incentives) 25 days of holiday per year + bank holidays Hybrid working style (a minimum of 3 days in our central London office is required) Cycle2Work scheme Employee Assistance Programme (EAP) to support employee wellness A culture of trust, ownership, responsibility and autonomy in your work An incredible team of smart and mission driven people to work with Fun working atmosphere Significant growth opportunities Company wide socials and events
Feb 04, 2026
Full time
Who is Atominvest Our software powers the world's leading investment firms (across private equity, VC, infrastructure, credit etc.) enabling them to efficiently manage and drive value across their core business functions of investing, fundraising, operations and sustainability. At Atominvest, you'll be working on something very exciting: the future of work, investments and sustainability/ ethical investing for the world's best investors, and delivering a positive impact through this. Based on the growth we are experiencing, we think we're on to something big. It won't be easy. Joining a scale up business is an amazing and rewarding challenge, pushing well beyond the boundaries of natural growth cycles. You'll move quicker than feels comfortable, and be brilliant at continually re-prioritizing what must get done to keep Atominvest growing year over year at the pace of the best SAAS companies on the planet. We've gone from zero to ten, now we're looking to go from ten to one hundred! Role Overview As a Customer Success Manager at Atominvest, you will own the end-to-end delivery of our platform for both new and existing clients. You will serve as the primary partner for some of the world's leading alternative investment managers, ensuring fast, smooth implementations while driving adoption, advocacy, and long-term account expansion. This role sits at the heart of our commercial organisation - representing the face of Atominvest to clients and collaborating closely with Product, Engineering, and Sales to ensure client objectives are consistently met. What You'll Be Doing Act as the main point of contact for clients throughout onboarding, implementation, and ongoing success. Manage the full customer lifecycle: requirements gathering, configuration, data migration, testing, training, go live, and post deployment adoption. Shorten time to value by proactively managing timelines, dependencies, and client expectations. Analyze client datasets, workflows, and reporting structures to configure optimal solutions. Lead discovery workshops, training sessions, and regular business reviews with decision makers and operational stakeholders. Deliver white glove support, ensuring issues are escalated, prioritised, and resolved quickly. Identify expansion opportunities by understanding client goals and how Atominvest can support their broader operating model. If you're excited by solving complex problems for sophisticated clients and influencing how the alternative investments industry operates, we'd love to hear from you. Requirements Prior experience in Customer Success, Implementation, or a client facing role in a high growth B2B SaaS environment. Strong understanding of the private markets ecosystem, investor reporting, and ideally fund accounting concepts. Exceptionally organised, with strong project management instincts and attention to detail. Analytical, structured thinker with experience interpreting and working with client datasets. Advanced Excel skills. Clear, concise written and verbal communication-you can simplify complexity for senior stakeholders. Proven ability to deliver best in class client service in fast moving environments. Collaborative team player who contributes ideas and learns quickly. Ambitious, entrepreneurial mindset with resilience and a bias toward action. Bonus: hands on project management experience or formal PM frameworks. Interview Process Initial screening call Case study Interview with our Global Head of Customer Success Interview with our US Customer Success Lead Offer and onboarding at Atominvest What we offer Competitive compensation (fixed base salary + performance incentives) 25 days of holiday per year + bank holidays Hybrid working style (a minimum of 3 days in our central London office is required) Cycle2Work scheme Employee Assistance Programme (EAP) to support employee wellness A culture of trust, ownership, responsibility and autonomy in your work An incredible team of smart and mission driven people to work with Fun working atmosphere Significant growth opportunities Company wide socials and events
Location This position is located at 200 Oxford St Fitzrovia, London W1D1NU United Kingdom Role Summary The main objective of this role is to oversee the operations of the store and be strategic in short and long term planning. Assume total store accountability for sales, service, profitability and loss prevention. To achieve a store community that fosters creativity and inspires the Urban Outfitters customer. Ensure appropriate feedback and guidance is given in order to execute a high rate of succession and employee development. Participate in building community relationships that directly reflect the Urban culture. To uphold the Urban Outfitters "Peers Teaching Peers" philosophy. What You'll Be Doing People: Strategically recruit, train and develop managers to increase the day to day productive of the business Develop Assistant Store Manager and high-level Department Managers to support succession planning for the future growth of the business Manage all aspects of people development (Performance Appraisals, Individual Development Plans, Coaching and Counselling and Disciplinary actions) for a productive and successful workforce Uphold Company standards and act as strong leader to the team Leadership & Communication: Empower management to conduct and execute productive daily and department meetings by ensuring there is a comprehensive structure in place i.e. agenda Model the way for the store team and inspires a shared vision Responsible for the roll-out of new training and operational initiatives Possess excellent communication skills in both written and verbal form Managing the Environment: Coach management to take the initiative as leaders to oversee all levels of customer service and set daily goals and expectations to create a positive store environment Exhibit excellent floor presence by training and coaching the store team on customer service, standards, product placement and time management Achieve Company-average mystery shop results by guiding the team to uphold the Company's customer service standard Operations: Conduct walkthroughs with the Visual Merchandising Manager and Department Managers on a regular basis with constructive feedback and obtainable goals Lead the team to perform all store-level operational procedures accurately and in a timely fashion, in accordance with all Company policies and procedures Achieve the store stock loss goals by training loss prevention awareness and overseeing adherence to loss prevention practices Develop and implement a functional shipment processing system to ensure that merchandise is placed promptly and the sales floor is fully stocked Possess excellent organisational skills and have the ability to plan, organise and execute projects by priority Assume total accountability for store Health & Safety by overseeing and upholding Company Health & Safety procedures at all times in order to protect employees and customers against accidents and incidents Merchandising & Display: In conjunction with the Visual Merchandising Manager and Display Artist, facilitate a working relationship between the management and visual teams in order to enhance the store environment and efficiently execute all merchandising projects Coach management to understand and interpret current fashion trends in local markets in order to generate creative solutions Work with the Visual Merchandising Manager, Display Artist and management team to ensure floor sets are well organised, schedules appropriately, cleanly executed and completed timely Commercial Awareness: Lead the team to maximise store sales through analytical and creative management of merchandise from receipt to sales Assume total accountability for the store's profitability and guide the management team to utilise Company reports to react to trends and drive business Stay abreast of current trends and have a sound knowledge of customer profile by keeping up to date with external influences i.e. media and local community Manage stock levels appropriately (taking into consideration the store environment) through the understanding of relevant reports and market trends Demonstrate entrepreneurial skills to achieve and exceed store targets What You'll Need Experience in a senior management role working in a fast paced, high volume fashion retail environment Upholding excellent VIBE and a service-orientated culture Ability to positively impact statistical results in sales, payroll and stock loss Proven record of developing talented individuals at Department Manager level Can demonstrate the ability to identify problems and implement creative solutions (back of house, scheduling, organisation) An appreciation and understanding of the Urban Outfitters culture and its appeal to the local market The Perks Work Life Balance: 'Life Leave' - one day a year to take time off for those big events in life, in addition to your annual leave entitlement Wellbeing: Employee Assistance program to support with mental, physical and financial health Discount off external gym memberships Private Medical Insurance for eligible employees Employee Discounts: Up to 40% employee discount at all URBN Brands Travel: Season ticket loan for eligible employees Cycle to work scheme for eligible employees Continued Development: We offer structured support within the business alongside continued learning and development Equal Opportunity Statement URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.
Feb 04, 2026
Full time
Location This position is located at 200 Oxford St Fitzrovia, London W1D1NU United Kingdom Role Summary The main objective of this role is to oversee the operations of the store and be strategic in short and long term planning. Assume total store accountability for sales, service, profitability and loss prevention. To achieve a store community that fosters creativity and inspires the Urban Outfitters customer. Ensure appropriate feedback and guidance is given in order to execute a high rate of succession and employee development. Participate in building community relationships that directly reflect the Urban culture. To uphold the Urban Outfitters "Peers Teaching Peers" philosophy. What You'll Be Doing People: Strategically recruit, train and develop managers to increase the day to day productive of the business Develop Assistant Store Manager and high-level Department Managers to support succession planning for the future growth of the business Manage all aspects of people development (Performance Appraisals, Individual Development Plans, Coaching and Counselling and Disciplinary actions) for a productive and successful workforce Uphold Company standards and act as strong leader to the team Leadership & Communication: Empower management to conduct and execute productive daily and department meetings by ensuring there is a comprehensive structure in place i.e. agenda Model the way for the store team and inspires a shared vision Responsible for the roll-out of new training and operational initiatives Possess excellent communication skills in both written and verbal form Managing the Environment: Coach management to take the initiative as leaders to oversee all levels of customer service and set daily goals and expectations to create a positive store environment Exhibit excellent floor presence by training and coaching the store team on customer service, standards, product placement and time management Achieve Company-average mystery shop results by guiding the team to uphold the Company's customer service standard Operations: Conduct walkthroughs with the Visual Merchandising Manager and Department Managers on a regular basis with constructive feedback and obtainable goals Lead the team to perform all store-level operational procedures accurately and in a timely fashion, in accordance with all Company policies and procedures Achieve the store stock loss goals by training loss prevention awareness and overseeing adherence to loss prevention practices Develop and implement a functional shipment processing system to ensure that merchandise is placed promptly and the sales floor is fully stocked Possess excellent organisational skills and have the ability to plan, organise and execute projects by priority Assume total accountability for store Health & Safety by overseeing and upholding Company Health & Safety procedures at all times in order to protect employees and customers against accidents and incidents Merchandising & Display: In conjunction with the Visual Merchandising Manager and Display Artist, facilitate a working relationship between the management and visual teams in order to enhance the store environment and efficiently execute all merchandising projects Coach management to understand and interpret current fashion trends in local markets in order to generate creative solutions Work with the Visual Merchandising Manager, Display Artist and management team to ensure floor sets are well organised, schedules appropriately, cleanly executed and completed timely Commercial Awareness: Lead the team to maximise store sales through analytical and creative management of merchandise from receipt to sales Assume total accountability for the store's profitability and guide the management team to utilise Company reports to react to trends and drive business Stay abreast of current trends and have a sound knowledge of customer profile by keeping up to date with external influences i.e. media and local community Manage stock levels appropriately (taking into consideration the store environment) through the understanding of relevant reports and market trends Demonstrate entrepreneurial skills to achieve and exceed store targets What You'll Need Experience in a senior management role working in a fast paced, high volume fashion retail environment Upholding excellent VIBE and a service-orientated culture Ability to positively impact statistical results in sales, payroll and stock loss Proven record of developing talented individuals at Department Manager level Can demonstrate the ability to identify problems and implement creative solutions (back of house, scheduling, organisation) An appreciation and understanding of the Urban Outfitters culture and its appeal to the local market The Perks Work Life Balance: 'Life Leave' - one day a year to take time off for those big events in life, in addition to your annual leave entitlement Wellbeing: Employee Assistance program to support with mental, physical and financial health Discount off external gym memberships Private Medical Insurance for eligible employees Employee Discounts: Up to 40% employee discount at all URBN Brands Travel: Season ticket loan for eligible employees Cycle to work scheme for eligible employees Continued Development: We offer structured support within the business alongside continued learning and development Equal Opportunity Statement URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.
About Hook We're building the future of customer growth. At Hook, we use AI and Machine Learning to help businesses predict revenue with accuracy, drive customer loyalty, and capture massive value from their existing customers. We're a Series A company who ranked 33 out of 100 on the Sifted fastest growing startups and we have raised $multi-million in funding from some of the top investors in Europe and the US (e.g. Balderton Capital and Lightspeed) and have an enviable list of customers that we're working with including some of the fastest growing companies in the world. We're looking for ambitious people that want to be part of our meaningful vision of changing how businesses engage with their customers, and of building one of the world's leading workplaces for great people along the way. The Role We are looking for an experienced Customer Success Manager/Account Manager to partner with our ever-growing customer base. What makes this role unique is that many of our customers are customer success professionals themselves, so you'll be working with people who deeply understand the challenges and opportunities in CS. That means you'll need to bring credibility, insight, and technical depth to every conversation. In this role, you'll own the customer lifecycle end-to-end: from initial strategy sessions to adoption, value realization, and renewals. You'll be responsible for ensuring our customers achieve measurable success with Hook, while also shaping how we define and deliver customer success as a discipline. Hook's Customer Growth function is not about reactive support, it's about being a strategic, data-driven partner. We believe the future of Customer Growth lies in blending commercial ownership, technical expertise, and consultative problem solving. This is a chance to be part of that future and to help define how it looks. If you love solving customer problems, excel at juggling multiple projects, and have a knack for turning complex data and product features into clear business outcomes, we'd love to speak to you. What you'll be doing Drive customer outcomes and renewals: project manage success plans, run strategic reviews, and lead all renewal/commercial conversations. Act as a product and technical expert: quickly develop deep knowledge of Hook's platform, and coach customers on best practices for adoption and integration. Partner with customer success leaders (your peers!): build credibility with CSMs, revenue leaders, and executives to help them achieve value from Hook. Map and influence stakeholders: engage cross-functionally with customers across revenue, operations, product and data teams. Collaborate internally: work with Product, Engineering and Sales to ensure deliverables are met and feedback is actioned. Contribute to the future of Customer Growth at Hook: continuously iterate on our processes and approach, helping us set the benchmark for customer success excellence at scale. Who are we looking for? Prior experience in a Customer Success or Account Management role, ideally in a SaaS/technology environment. Strong technical aptitude: comfortable learning complex software quickly, understanding integrations, and explaining technical concepts in simple terms. Proven track record achieving commercial targets, including renewals and expansion. Exceptional communication skills, with confidence presenting to both large audiences and senior stakeholders. Experience building outcome-driven customer success plans and managing multiple workstreams simultaneously. Organised and proactive: able to prioritise accounts effectively while also thriving in a fast-moving environment with evolving playbooks. Base salary - £70,000 - £80,000+ £30,000 OTE (depending on experience) Benefits ️ 27 days holiday (option to buy and sell holiday) + bank holidays Generous stock options Private health insurance so you can get the best care you need Flexible monthly wellness allowance that you can use monthly on things like gyms, yoga, mental health & healthy food Annual learning & development budget for every employee Flexible working - we'll all come together three days a week but otherwise you can work from home or come into our awesome office in Liverpool Street The best equipment for everyone to work with Our founder and team are incredibly passionate about creating a company culture that is diverse, inclusive, productive and enjoyable for all our colleagues. As part of a growing start-up team, we expect a lot from you and will work hard to make sure you have everything you need to be at your best.
Feb 04, 2026
Full time
About Hook We're building the future of customer growth. At Hook, we use AI and Machine Learning to help businesses predict revenue with accuracy, drive customer loyalty, and capture massive value from their existing customers. We're a Series A company who ranked 33 out of 100 on the Sifted fastest growing startups and we have raised $multi-million in funding from some of the top investors in Europe and the US (e.g. Balderton Capital and Lightspeed) and have an enviable list of customers that we're working with including some of the fastest growing companies in the world. We're looking for ambitious people that want to be part of our meaningful vision of changing how businesses engage with their customers, and of building one of the world's leading workplaces for great people along the way. The Role We are looking for an experienced Customer Success Manager/Account Manager to partner with our ever-growing customer base. What makes this role unique is that many of our customers are customer success professionals themselves, so you'll be working with people who deeply understand the challenges and opportunities in CS. That means you'll need to bring credibility, insight, and technical depth to every conversation. In this role, you'll own the customer lifecycle end-to-end: from initial strategy sessions to adoption, value realization, and renewals. You'll be responsible for ensuring our customers achieve measurable success with Hook, while also shaping how we define and deliver customer success as a discipline. Hook's Customer Growth function is not about reactive support, it's about being a strategic, data-driven partner. We believe the future of Customer Growth lies in blending commercial ownership, technical expertise, and consultative problem solving. This is a chance to be part of that future and to help define how it looks. If you love solving customer problems, excel at juggling multiple projects, and have a knack for turning complex data and product features into clear business outcomes, we'd love to speak to you. What you'll be doing Drive customer outcomes and renewals: project manage success plans, run strategic reviews, and lead all renewal/commercial conversations. Act as a product and technical expert: quickly develop deep knowledge of Hook's platform, and coach customers on best practices for adoption and integration. Partner with customer success leaders (your peers!): build credibility with CSMs, revenue leaders, and executives to help them achieve value from Hook. Map and influence stakeholders: engage cross-functionally with customers across revenue, operations, product and data teams. Collaborate internally: work with Product, Engineering and Sales to ensure deliverables are met and feedback is actioned. Contribute to the future of Customer Growth at Hook: continuously iterate on our processes and approach, helping us set the benchmark for customer success excellence at scale. Who are we looking for? Prior experience in a Customer Success or Account Management role, ideally in a SaaS/technology environment. Strong technical aptitude: comfortable learning complex software quickly, understanding integrations, and explaining technical concepts in simple terms. Proven track record achieving commercial targets, including renewals and expansion. Exceptional communication skills, with confidence presenting to both large audiences and senior stakeholders. Experience building outcome-driven customer success plans and managing multiple workstreams simultaneously. Organised and proactive: able to prioritise accounts effectively while also thriving in a fast-moving environment with evolving playbooks. Base salary - £70,000 - £80,000+ £30,000 OTE (depending on experience) Benefits ️ 27 days holiday (option to buy and sell holiday) + bank holidays Generous stock options Private health insurance so you can get the best care you need Flexible monthly wellness allowance that you can use monthly on things like gyms, yoga, mental health & healthy food Annual learning & development budget for every employee Flexible working - we'll all come together three days a week but otherwise you can work from home or come into our awesome office in Liverpool Street The best equipment for everyone to work with Our founder and team are incredibly passionate about creating a company culture that is diverse, inclusive, productive and enjoyable for all our colleagues. As part of a growing start-up team, we expect a lot from you and will work hard to make sure you have everything you need to be at your best.
Randstad Construction & Property
Grimsby, Lincolnshire
We are seeking a driven management professional to lead an on-site Hygiene team. In this role, you will be responsible for overseeing high-quality cleaning and hygiene services, ensuring exceptional standards are met to maintain peak operational performance and client satisfaction. The Package: Competitive salary of up to 48,000 per annum Monday to Friday, 40 hours per week Full-time and permanent opporutntity Annual holidays including bank holidays Generous company pension scheme Key Responsibilities: Ensure all aspects of the hygiene service are carried out and maintained to the required standard. Maintain detailed cleaning instructions, schedules, and risk assessments. Conduct compliance audits and inspections of internal hygiene standards and documentation Provide training and awareness for all hygiene and waste handling staff in all procedures relevant to their role. Audit key operational documentation, including daily and periodic cleaning schedules, Risk Assessments, and Training Records. Manage site projects, compliance testing, inspections, and training matrixes. Lead micro-awareness and elimination planning initiatives. Conduct cleaning and related service inspections on-site, addressing any non-conformances as a matter of urgency. Ensure the management team is conducting Finished Standards Inspections, methodology checks, and monitoring personnel hygiene/PPE conformance. Requirements: Minimum of Level 3 Food Safety Qualification (Level 4 is highly desirable). Significant experience in a senior hygiene management role within a Food or FMCG manufacturing environment. Practical experience working with HACCP systems. Level 3 Health and Safety qualification. Proven leadership skills and people management experience. Direct experience with BRC and third-party customer audits. Experience leading and collaborating with a diverse, multi-functional workforce. Interested? Apply today with an updated CV. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Feb 04, 2026
Full time
We are seeking a driven management professional to lead an on-site Hygiene team. In this role, you will be responsible for overseeing high-quality cleaning and hygiene services, ensuring exceptional standards are met to maintain peak operational performance and client satisfaction. The Package: Competitive salary of up to 48,000 per annum Monday to Friday, 40 hours per week Full-time and permanent opporutntity Annual holidays including bank holidays Generous company pension scheme Key Responsibilities: Ensure all aspects of the hygiene service are carried out and maintained to the required standard. Maintain detailed cleaning instructions, schedules, and risk assessments. Conduct compliance audits and inspections of internal hygiene standards and documentation Provide training and awareness for all hygiene and waste handling staff in all procedures relevant to their role. Audit key operational documentation, including daily and periodic cleaning schedules, Risk Assessments, and Training Records. Manage site projects, compliance testing, inspections, and training matrixes. Lead micro-awareness and elimination planning initiatives. Conduct cleaning and related service inspections on-site, addressing any non-conformances as a matter of urgency. Ensure the management team is conducting Finished Standards Inspections, methodology checks, and monitoring personnel hygiene/PPE conformance. Requirements: Minimum of Level 3 Food Safety Qualification (Level 4 is highly desirable). Significant experience in a senior hygiene management role within a Food or FMCG manufacturing environment. Practical experience working with HACCP systems. Level 3 Health and Safety qualification. Proven leadership skills and people management experience. Direct experience with BRC and third-party customer audits. Experience leading and collaborating with a diverse, multi-functional workforce. Interested? Apply today with an updated CV. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
18-Month Fixed-Term Contract (FTC) Full Time, 37.5 hours per week About the Role Our client are passionate about removing inefficiencies and giving our team the tools they need to be the best. They have started a journey to improve one of our core system Site Information Management Systems (SIMS) and are looking for a talented Project Manager to join their dynamic team and work with the business to make the development programme a success. They are seeking a highly skilled and strategic Project Manager to join our Business IT team as part of the SIMS programme, working alongside a Programme Manager, Business Analysts and Solutions Architects. The Project Manager will play a crucial role in driving the activity required to re-develop their SIMS platform by developing and managing project plans, collaborating with internal and external stakeholders, and working in an agile manner to achieve key business objectives. This role involves deep engagement with stakeholders at all levels, active dependency and resource management, and the ability to influence business decisions. Understanding the context of the SIMS platform; you will drive new and potentially disruptive approaches to performing business activities. You will lead project teams to successfully develop and deliver key components in the SIMS platform, ensuring critical technological and business dependencies are considered and play a key role in transforming these to development activity. The role is hybrid, working from home mostly but coming into one of their offices/sites (locations include Warrington, Coventry, Solihull, Tamworth and Wakefield) as and when your project requires you to, for project workshops and team meetings etc. About You They are looking for a Project Manager with credible experience and a proven track record of delivering in projects as part of a programme, from small-scale process changes to large, complex technical initiatives including system and data improvements. You need to have solid experience in managing relationships with senior executives and key stakeholders as well as leading a project team, ensuring clear and effective communication and reporting between Projects and Programme, Internal Stakeholders, IT and 3rd party vendors. You need to be adept at identifying risks and dependencies in a fast-moving environment, managing multiple projects through associated budget and resource constraints and drive quality standards throughout the project team. A project management qualification (e.g., APM Practitioner, PRINCE2 etc.) is required. A certification in Agile Project Management or previous experience of delivering in an Agile environment is an advantage. Benefits They strive to support our colleagues to achieve a healthy work-life balance. They understand that many of our people have family and personal responsibilities and so we are committed to providing that support. Pension Scheme matched up to 6%; 26 days holiday plus bank holidays and rising to 30 days after 8 years' service and the holiday plus scheme; Private Healthcare Cover; Life Assurance up to 4 times your basic salary; Recognition for professional qualification/membership achieved up to £1000; Mental Wellbeing and Employee Supports; Company car/car allowance (where applicable); People Portal for high street discounts; Long Service Wards; Sharesave Plan; Incentive Scheme; Enhanced Family leave and more! About Us Our client provides national construction and infrastructure services to private and public sector customers across a comprehensive range of markets. They aim to create great results for their customers, partners and ourselves. Their Leadership are focused on building a sustainable and profitable business unit based on selective, relationship-based business driven by outstanding people who are motivated by delivering an exceptional customer experience. Relationships with their customers and supply chain partners drives our business strategy. They have a balanced approach to securing new work, engaging with customers and frameworks that offer the opportunity for long-term relationships and repeat business. Please refer to the full Job Description upon completing your application. Our client encourages diversity of people and thought, and embrace peoples' differences. Everyone is unique and they value the different ideas, experiences, and perspectives that each individual brings to their work, their team, and the wider business. They are committed to ensuring we create the very best place to work in the industry, and an environment where every person feels included and is treated equally, fairly and with respect. They actively promote an inclusive culture where you can be yourself at work. It's this approach they believe brings out the best in everyone and creates a fun, dynamic, innovative, and rewarding environment. Our client is an equal opportunities employer and has been accredited with the Positive About Disabled People 'Two Ticks' accreditation. They are also an Investors in People company.
Feb 04, 2026
Full time
18-Month Fixed-Term Contract (FTC) Full Time, 37.5 hours per week About the Role Our client are passionate about removing inefficiencies and giving our team the tools they need to be the best. They have started a journey to improve one of our core system Site Information Management Systems (SIMS) and are looking for a talented Project Manager to join their dynamic team and work with the business to make the development programme a success. They are seeking a highly skilled and strategic Project Manager to join our Business IT team as part of the SIMS programme, working alongside a Programme Manager, Business Analysts and Solutions Architects. The Project Manager will play a crucial role in driving the activity required to re-develop their SIMS platform by developing and managing project plans, collaborating with internal and external stakeholders, and working in an agile manner to achieve key business objectives. This role involves deep engagement with stakeholders at all levels, active dependency and resource management, and the ability to influence business decisions. Understanding the context of the SIMS platform; you will drive new and potentially disruptive approaches to performing business activities. You will lead project teams to successfully develop and deliver key components in the SIMS platform, ensuring critical technological and business dependencies are considered and play a key role in transforming these to development activity. The role is hybrid, working from home mostly but coming into one of their offices/sites (locations include Warrington, Coventry, Solihull, Tamworth and Wakefield) as and when your project requires you to, for project workshops and team meetings etc. About You They are looking for a Project Manager with credible experience and a proven track record of delivering in projects as part of a programme, from small-scale process changes to large, complex technical initiatives including system and data improvements. You need to have solid experience in managing relationships with senior executives and key stakeholders as well as leading a project team, ensuring clear and effective communication and reporting between Projects and Programme, Internal Stakeholders, IT and 3rd party vendors. You need to be adept at identifying risks and dependencies in a fast-moving environment, managing multiple projects through associated budget and resource constraints and drive quality standards throughout the project team. A project management qualification (e.g., APM Practitioner, PRINCE2 etc.) is required. A certification in Agile Project Management or previous experience of delivering in an Agile environment is an advantage. Benefits They strive to support our colleagues to achieve a healthy work-life balance. They understand that many of our people have family and personal responsibilities and so we are committed to providing that support. Pension Scheme matched up to 6%; 26 days holiday plus bank holidays and rising to 30 days after 8 years' service and the holiday plus scheme; Private Healthcare Cover; Life Assurance up to 4 times your basic salary; Recognition for professional qualification/membership achieved up to £1000; Mental Wellbeing and Employee Supports; Company car/car allowance (where applicable); People Portal for high street discounts; Long Service Wards; Sharesave Plan; Incentive Scheme; Enhanced Family leave and more! About Us Our client provides national construction and infrastructure services to private and public sector customers across a comprehensive range of markets. They aim to create great results for their customers, partners and ourselves. Their Leadership are focused on building a sustainable and profitable business unit based on selective, relationship-based business driven by outstanding people who are motivated by delivering an exceptional customer experience. Relationships with their customers and supply chain partners drives our business strategy. They have a balanced approach to securing new work, engaging with customers and frameworks that offer the opportunity for long-term relationships and repeat business. Please refer to the full Job Description upon completing your application. Our client encourages diversity of people and thought, and embrace peoples' differences. Everyone is unique and they value the different ideas, experiences, and perspectives that each individual brings to their work, their team, and the wider business. They are committed to ensuring we create the very best place to work in the industry, and an environment where every person feels included and is treated equally, fairly and with respect. They actively promote an inclusive culture where you can be yourself at work. It's this approach they believe brings out the best in everyone and creates a fun, dynamic, innovative, and rewarding environment. Our client is an equal opportunities employer and has been accredited with the Positive About Disabled People 'Two Ticks' accreditation. They are also an Investors in People company.
Location: London - Greater London House Salary: £100,044.00 - £125,055.00 plus £5,000.00 car allowance Hours: 36 hours per week - flexible options considered Contract Type: Permanent We're seeking a Senior Development Manager to lead Clarion's residential and mixed-use developments across a diverse portfolio. You'll manage a high-performing team and key projects, delivering strong commercial outcomes and supporting the continued growth of our development programme. In this role, you'll motivate and guide your team to deliver Clarion's development strategy, overseeing operational performance, driving accountability, and ensuring innovative, compliant design solutions that meet both business and regulatory requirements. You'll also provide strategic financial leadership across projects, delivering analysis and modelling to inform decisions, managing budgets and risks, and supporting business planning to ensure value for money and the achievement of KPIs. We're looking for an experienced residential development professional with strong leadership and stakeholder management skills, a creative and commercial mindset, and a solid background in master planning and place creation. A relevant degree or equivalent professional experience is required. Professional qualifications such as RICS, RTPI, or CIOB are desirable, but candidates with equivalent experience are also encouraged to apply. Please review the full role profile and Behaviours & Mandatory Accountabilities on our website before applying. Salaries are just the starting point. Here at Clarion we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle. Not sure who we are and what we do? Click 'apply' to visit our website where you can dive in and find out more about us and the benefits we offer. Closing Date: 18th February 2026 at midnight. This is a hybrid role based at our London office in Greater London House. Candidates will be required to attend the office three days per week, with occasional site visits to other locations. At Clarion Housing Group, we support the responsible use of AI. Please visit our website to view your guide to using AI during your recruitment process. You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment. This vacancy may close without notice.
Feb 04, 2026
Full time
Location: London - Greater London House Salary: £100,044.00 - £125,055.00 plus £5,000.00 car allowance Hours: 36 hours per week - flexible options considered Contract Type: Permanent We're seeking a Senior Development Manager to lead Clarion's residential and mixed-use developments across a diverse portfolio. You'll manage a high-performing team and key projects, delivering strong commercial outcomes and supporting the continued growth of our development programme. In this role, you'll motivate and guide your team to deliver Clarion's development strategy, overseeing operational performance, driving accountability, and ensuring innovative, compliant design solutions that meet both business and regulatory requirements. You'll also provide strategic financial leadership across projects, delivering analysis and modelling to inform decisions, managing budgets and risks, and supporting business planning to ensure value for money and the achievement of KPIs. We're looking for an experienced residential development professional with strong leadership and stakeholder management skills, a creative and commercial mindset, and a solid background in master planning and place creation. A relevant degree or equivalent professional experience is required. Professional qualifications such as RICS, RTPI, or CIOB are desirable, but candidates with equivalent experience are also encouraged to apply. Please review the full role profile and Behaviours & Mandatory Accountabilities on our website before applying. Salaries are just the starting point. Here at Clarion we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle. Not sure who we are and what we do? Click 'apply' to visit our website where you can dive in and find out more about us and the benefits we offer. Closing Date: 18th February 2026 at midnight. This is a hybrid role based at our London office in Greater London House. Candidates will be required to attend the office three days per week, with occasional site visits to other locations. At Clarion Housing Group, we support the responsible use of AI. Please visit our website to view your guide to using AI during your recruitment process. You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment. This vacancy may close without notice.
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management to serve commercial real estate needs of its clients worldwide. With services, insights and data that span every dimension of the industry, we create solutions for clients of every size, in every sector and across every geography. We believe enduring success can only be built on a foundation of responsible business practices, and that everyone gains an advantage by adopting the values of RISE (Respect, Integrity, Service and Excellence). The UK IFM Operations Lead is responsible for the delivery of all aspects of the facilities management scope of services across the client's UK portfolio of offices to ensure a consistent and high-level service delivery through developing an excellent relationship (partnership) with the internal client and external suppliers. They are responsible for ensuring that all sites conform to our client's Mechanical and Electrical (M&E) engineering infrastructure and FM standards/guidelines in terms of design, operational performance, and overall resilience. Lead the day-to-day delivery incorporating driving statutory compliance and governance, the management and development of staff, the continual development of our customer operational responsibility. Key Responsibilities: Integrating the overall service delivery model - leveraging both technical engineering (hard services) and facilities management (soft services) to provide a holistic and unified property services solution. Acts as single point of contact and develops positive relationships with the client for all IFM services issues. Manages on site facilities management operation teams in terms of staffing, training, development, and performance. Responds to problems and concerns; implements policy, rules and regulations. Manages contractual relationships and works with the Client's Representative to assure excellent service delivery to Client's location; reviews and monitors performance in line with agreed KPI or SLA Supports account management team to monitor and modify the services deliverables in accordance with the change of Client's business needs. Implements the standards for inspection and audit protocols for the improvement and/or maintenance of operational delivery. Reviews and establishes procedure playbooks that demonstrate performance is being delivered consistently. Works collaboratively with various client teams, the CBRE FIL Account Team, and any other central CBRE management teams. Ensures contract specific reports are produced and issued in a timely manner. Manages the effective implementation of Health, Safety, Security & Environmental policies and procedures to minimise the risk exposure to the Client. Reviews and manages contract documents to ensure consistency and adherence with client master contract and CBRE's corporate standards. Contributes to account commercial performance through identification of service efficiencies while protecting service levels and KPI performance. Develops and controls an annual facility budget, including direct and indirect contract service expenses, preventative maintenance costs, and project/capital items. Ensures superior delivery of all contract deliverables, including measurable value-add, innovation, continuous improvement and 'dark green' customer satisfaction feedback. Manages various third-party vendors who provide the IFM services; this includes participating in the development of RFP's, assisting in contract negotiations, and SOW, SLA, KPI development. Ensures all statutory compliance requirements are met. Demonstrates tangible leadership and relationship management skills both across primary client stakeholders and CBRE Account team. Ensures compliance in accordance with CBRE and Fidelity International standards. Essential Skills 10+ years operational experience with emphasis on integrated FM services Demonstrated leadership/management skills to deal with issues ranging from senior level to administrative across maintenance/engineering. Ability to engage and communicate across all levels within an organisation. Ability to lead Change Management programmes. Ability to manage multi-million Pound/Dollar budgets. Demonstrable Health & Safety knowledge and/or experience (IOSH minimum) Proven record of providing excellent internal and external customer service Ability to comprehend, analyse, interpret and present complex business documents. Ability to respond effectively to highly sensitive issues. Ability to write reports, manuals, speeches and articles using distinctive style. Ability to make effective and persuasive presentations on complex topics to employees, clients, top management and/or public groups. Ability to motivate and negotiate effectively with key employees, top management, and client groups to take desired action. Demonstrate an ability to solve complex problems and deliver a variety of options in complex situations. Sector expertise with strong experience successfully managing integrated facilities management. Experience in understanding, developing and exceeding client relationships. Ability to effectively respond to complex problems, inquiries or complaints from clients, line management and supply chain and provide innovative solutions. Ability to grow, develop and manage high performing teams. Analytically minded with strong financial and numerical skills Proficient in common application software - Microsoft Office Suite Why CBRE When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants. Applicant AI Use Disclosure We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
Feb 04, 2026
Full time
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management to serve commercial real estate needs of its clients worldwide. With services, insights and data that span every dimension of the industry, we create solutions for clients of every size, in every sector and across every geography. We believe enduring success can only be built on a foundation of responsible business practices, and that everyone gains an advantage by adopting the values of RISE (Respect, Integrity, Service and Excellence). The UK IFM Operations Lead is responsible for the delivery of all aspects of the facilities management scope of services across the client's UK portfolio of offices to ensure a consistent and high-level service delivery through developing an excellent relationship (partnership) with the internal client and external suppliers. They are responsible for ensuring that all sites conform to our client's Mechanical and Electrical (M&E) engineering infrastructure and FM standards/guidelines in terms of design, operational performance, and overall resilience. Lead the day-to-day delivery incorporating driving statutory compliance and governance, the management and development of staff, the continual development of our customer operational responsibility. Key Responsibilities: Integrating the overall service delivery model - leveraging both technical engineering (hard services) and facilities management (soft services) to provide a holistic and unified property services solution. Acts as single point of contact and develops positive relationships with the client for all IFM services issues. Manages on site facilities management operation teams in terms of staffing, training, development, and performance. Responds to problems and concerns; implements policy, rules and regulations. Manages contractual relationships and works with the Client's Representative to assure excellent service delivery to Client's location; reviews and monitors performance in line with agreed KPI or SLA Supports account management team to monitor and modify the services deliverables in accordance with the change of Client's business needs. Implements the standards for inspection and audit protocols for the improvement and/or maintenance of operational delivery. Reviews and establishes procedure playbooks that demonstrate performance is being delivered consistently. Works collaboratively with various client teams, the CBRE FIL Account Team, and any other central CBRE management teams. Ensures contract specific reports are produced and issued in a timely manner. Manages the effective implementation of Health, Safety, Security & Environmental policies and procedures to minimise the risk exposure to the Client. Reviews and manages contract documents to ensure consistency and adherence with client master contract and CBRE's corporate standards. Contributes to account commercial performance through identification of service efficiencies while protecting service levels and KPI performance. Develops and controls an annual facility budget, including direct and indirect contract service expenses, preventative maintenance costs, and project/capital items. Ensures superior delivery of all contract deliverables, including measurable value-add, innovation, continuous improvement and 'dark green' customer satisfaction feedback. Manages various third-party vendors who provide the IFM services; this includes participating in the development of RFP's, assisting in contract negotiations, and SOW, SLA, KPI development. Ensures all statutory compliance requirements are met. Demonstrates tangible leadership and relationship management skills both across primary client stakeholders and CBRE Account team. Ensures compliance in accordance with CBRE and Fidelity International standards. Essential Skills 10+ years operational experience with emphasis on integrated FM services Demonstrated leadership/management skills to deal with issues ranging from senior level to administrative across maintenance/engineering. Ability to engage and communicate across all levels within an organisation. Ability to lead Change Management programmes. Ability to manage multi-million Pound/Dollar budgets. Demonstrable Health & Safety knowledge and/or experience (IOSH minimum) Proven record of providing excellent internal and external customer service Ability to comprehend, analyse, interpret and present complex business documents. Ability to respond effectively to highly sensitive issues. Ability to write reports, manuals, speeches and articles using distinctive style. Ability to make effective and persuasive presentations on complex topics to employees, clients, top management and/or public groups. Ability to motivate and negotiate effectively with key employees, top management, and client groups to take desired action. Demonstrate an ability to solve complex problems and deliver a variety of options in complex situations. Sector expertise with strong experience successfully managing integrated facilities management. Experience in understanding, developing and exceeding client relationships. Ability to effectively respond to complex problems, inquiries or complaints from clients, line management and supply chain and provide innovative solutions. Ability to grow, develop and manage high performing teams. Analytically minded with strong financial and numerical skills Proficient in common application software - Microsoft Office Suite Why CBRE When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants. Applicant AI Use Disclosure We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
Chartered Association of Business Schools
City, London
Conference Production Manager Salary: £40,500 - £50,000 per annum, plus benefits Contract: Full-time, fixed-term (1 March - 31 August 2026) Location: London (40 Queen Street, EC4R 1DD) with hybrid working (two days in the office, three days from home) Reports to: Head of Events The Chartered Association of Business Schools (Chartered ABS) is seeking an experienced and commercially minded Conference Production Manager to lead the development and delivery of two of our flagship events: The India-UK Business School Dialogue (New Delhi, September 2026). The Chartered ABS Annual Conference (London, November 2026). This is a high-profile role for a dynamic professional with strong programme development, stakeholder engagement, and project management skills. You will oversee all aspects of content creation, programme design, and speaker management, ensuring both events deliver exceptional intellectual value, operational excellence, and strategic impact. Key responsibilities: Lead the production of the India-UK Business School Dialogue and Chartered ABS Annual Conference Develop stimulating, commercially viable conference programmes and session content Engage and manage high-profile speakers, including policymakers, business leaders, and senior academics Collaborate with colleagues, senior stakeholders, and institutional partners to ensure event success Drive production schedules, aligning with marketing and logistics plans Produce high-quality written copy for programmes and materials Support marketing activity to promote events and maximise delegate engagement Ensure all venues, logistics, and formats meet the needs of each programme We are looking for someone with: Significant experience up to a minimum of 7 years' in managing, researching, writing, and producing conferences or professional development programmes Proven experience managing multiple events and production schedules simultaneously Strong skills in researching and developing programme content and writing marketable event materials Experience delivering online events and collaborating with marketing teams Excellent oral and written communication, interpersonal skills, and the ability to network with senior stakeholders Commercial acumen, initiative, and the ability to work under pressure in a fast-paced environment A degree-level education is desirable Experience working with membership bodies, higher education institutions, or trade associations, as well as budget management and CRM/email marketing platforms, is advantageous. What we offer: Competitive salary Hybrid working (two days in the office, three days from home) 31 days annual leave plus bank holidays Attractive employer non-contributory pension Life assurance Wellbeing support Season ticket loans, cycle-to-work scheme, and eye care support A collaborative, values-driven, and supportive working environment How to apply: We welcome applications to include a CV (up to 2 pages) and cover letter (up to 1 page) submitted to Lauriane Véron, Head of Events Application deadline: 8 February 2026. The Chartered ABS is an equal opportunities employer and welcomes applications from people of all backgrounds and abilities. Reasonable adjustments will be made to support applicants throughout the recruitment process.
Feb 04, 2026
Full time
Conference Production Manager Salary: £40,500 - £50,000 per annum, plus benefits Contract: Full-time, fixed-term (1 March - 31 August 2026) Location: London (40 Queen Street, EC4R 1DD) with hybrid working (two days in the office, three days from home) Reports to: Head of Events The Chartered Association of Business Schools (Chartered ABS) is seeking an experienced and commercially minded Conference Production Manager to lead the development and delivery of two of our flagship events: The India-UK Business School Dialogue (New Delhi, September 2026). The Chartered ABS Annual Conference (London, November 2026). This is a high-profile role for a dynamic professional with strong programme development, stakeholder engagement, and project management skills. You will oversee all aspects of content creation, programme design, and speaker management, ensuring both events deliver exceptional intellectual value, operational excellence, and strategic impact. Key responsibilities: Lead the production of the India-UK Business School Dialogue and Chartered ABS Annual Conference Develop stimulating, commercially viable conference programmes and session content Engage and manage high-profile speakers, including policymakers, business leaders, and senior academics Collaborate with colleagues, senior stakeholders, and institutional partners to ensure event success Drive production schedules, aligning with marketing and logistics plans Produce high-quality written copy for programmes and materials Support marketing activity to promote events and maximise delegate engagement Ensure all venues, logistics, and formats meet the needs of each programme We are looking for someone with: Significant experience up to a minimum of 7 years' in managing, researching, writing, and producing conferences or professional development programmes Proven experience managing multiple events and production schedules simultaneously Strong skills in researching and developing programme content and writing marketable event materials Experience delivering online events and collaborating with marketing teams Excellent oral and written communication, interpersonal skills, and the ability to network with senior stakeholders Commercial acumen, initiative, and the ability to work under pressure in a fast-paced environment A degree-level education is desirable Experience working with membership bodies, higher education institutions, or trade associations, as well as budget management and CRM/email marketing platforms, is advantageous. What we offer: Competitive salary Hybrid working (two days in the office, three days from home) 31 days annual leave plus bank holidays Attractive employer non-contributory pension Life assurance Wellbeing support Season ticket loans, cycle-to-work scheme, and eye care support A collaborative, values-driven, and supportive working environment How to apply: We welcome applications to include a CV (up to 2 pages) and cover letter (up to 1 page) submitted to Lauriane Véron, Head of Events Application deadline: 8 February 2026. The Chartered ABS is an equal opportunities employer and welcomes applications from people of all backgrounds and abilities. Reasonable adjustments will be made to support applicants throughout the recruitment process.
About The Role: The Crowd are partnered with a top tier, global design practice, they are seeking a Senior Marketing Specialist to join their team on a permanent basis in their London office. In this pivotal role at the intersection of marketing, business development, and bids, you'll help shape the practice's narrative and drive growth. Working alongside the Senior Marketing Manager, you'll create strategic, visually compelling materials, from persuasive bids and proposals to impactful marketing collateral that showcases the practice's quality and ambition. As part of a tight-knit and collaborative team, you'll work closely with our client's international offices, turning complex project information into clear, engaging, and beautifully presented content. With a global portfolio and strong Middle East presence, Arabic language skills would be highly advantageous. Seize this opportunity to join a leading name in the industry that foster a strong, team orientated culture. Offering a host of great benefits such as hybrid/flexible working, medical/dental cover, paid study leave, opportunities to work from abroad and more! Key Responsibilities: Lead the preparation of proposals (outlining, scheduling, writing, and coordinating content) Produce high-quality marketing materials aligned with studio brand and strategic goals Conduct research into market sectors, opportunities and potential clients Work with senior leaders to shape marketing approach Represent the practice at industry events, fostering new business relationships Mentor junior marketing team members, supporting training and development Help ensure compliance and risk mitigation across marketing activity Key Skills/Requirements: 5+ years' experience in a similar role within AED industry Strong writing, editing, and visual communication capability Strong project management skills, able to manage multiple deadlines Confident working with senior leadership and cross-disciplinary teams Proficiency in Adobe InDesign, Microsoft Office, and Google Workspace Excellent communication skills with client facing experience Passion for architecture, design, and the built environment Fluency in Arabic desirable To apply for this position please click on the apply button to attach your CV (and portfolio for design positions). By applying for this role, you are confirming that you agree to our Privacy Policy (full details are shown at the bottom of our website), and that all details submitted by you are correct and to the best of your knowledge. The Crowd is an equal opportunities employer and agency.
Feb 04, 2026
Full time
About The Role: The Crowd are partnered with a top tier, global design practice, they are seeking a Senior Marketing Specialist to join their team on a permanent basis in their London office. In this pivotal role at the intersection of marketing, business development, and bids, you'll help shape the practice's narrative and drive growth. Working alongside the Senior Marketing Manager, you'll create strategic, visually compelling materials, from persuasive bids and proposals to impactful marketing collateral that showcases the practice's quality and ambition. As part of a tight-knit and collaborative team, you'll work closely with our client's international offices, turning complex project information into clear, engaging, and beautifully presented content. With a global portfolio and strong Middle East presence, Arabic language skills would be highly advantageous. Seize this opportunity to join a leading name in the industry that foster a strong, team orientated culture. Offering a host of great benefits such as hybrid/flexible working, medical/dental cover, paid study leave, opportunities to work from abroad and more! Key Responsibilities: Lead the preparation of proposals (outlining, scheduling, writing, and coordinating content) Produce high-quality marketing materials aligned with studio brand and strategic goals Conduct research into market sectors, opportunities and potential clients Work with senior leaders to shape marketing approach Represent the practice at industry events, fostering new business relationships Mentor junior marketing team members, supporting training and development Help ensure compliance and risk mitigation across marketing activity Key Skills/Requirements: 5+ years' experience in a similar role within AED industry Strong writing, editing, and visual communication capability Strong project management skills, able to manage multiple deadlines Confident working with senior leadership and cross-disciplinary teams Proficiency in Adobe InDesign, Microsoft Office, and Google Workspace Excellent communication skills with client facing experience Passion for architecture, design, and the built environment Fluency in Arabic desirable To apply for this position please click on the apply button to attach your CV (and portfolio for design positions). By applying for this role, you are confirming that you agree to our Privacy Policy (full details are shown at the bottom of our website), and that all details submitted by you are correct and to the best of your knowledge. The Crowd is an equal opportunities employer and agency.
About The Role: A mid-sized leading multidisciplinary architecture and design company are looking for a passionate, driven and successful Senior Marketing Manager to join their creative, fun and ambitious team in London. This individual will join a newly created team at the company, where they will focus on targeting new clients, building hotlists, and maintaining relationships with well-recognised brands in the built environment space. The successful candidate will lead the development of a successful marketing strategy while working closely with business development and various teams to produce compelling content. They will oversee the full scope of each campaign, from the initial concept through to post-completion analysis. The ideal candidate will have experience developing and leading strategic marketing campaigns targeting large brands and will be driven by building strong relationships and generating new business with consistent upward growth. This is an incredible opportunity to be part of a forward-thinking team that works on exciting and ambitious projects. In addition to professional development opportunities, our client is dedicated to maintaining a positive studio culture with exciting benefits and a buzzing and social environment! Key Responsibilities: Lead across the company's overall marketing efforts Grow and maintain a high-quality client hotlist Conduct research to generate insights and develop effective marketing strategies Deliver bespoke and unique marketing campaigns tailored to each client Track campaign performance and report market trends to the senior management team Use a range of social media tools to manage and optimise campaigns Collaborate with wider teams to ensure continuity in the company's messaging and branding Monitor campaign budgets and assess how funds can be allocated most effectively Key Skills/Requirements: Proven experience in leading strategic marketing campaigns A strong track record of creating and developing successful content Proficiency in using CRM systems and analytical tools Strong project management and problem-solving skills Excellent leadership abilities with a capacity to make swift, effective decisions Proficiency in Adobe Creative Suite is preferred Strong written and verbal communication skills To apply for this position please click on the apply button to attach your CV (and portfolio for design positions). By applying for this role, you are confirming that you agree to our Privacy Policy (full details are shown at the bottom of our website), and that all details submitted by you are correct and to the best of your knowledge. The Crowd is an equal opportunities employer and agency.
Feb 04, 2026
Full time
About The Role: A mid-sized leading multidisciplinary architecture and design company are looking for a passionate, driven and successful Senior Marketing Manager to join their creative, fun and ambitious team in London. This individual will join a newly created team at the company, where they will focus on targeting new clients, building hotlists, and maintaining relationships with well-recognised brands in the built environment space. The successful candidate will lead the development of a successful marketing strategy while working closely with business development and various teams to produce compelling content. They will oversee the full scope of each campaign, from the initial concept through to post-completion analysis. The ideal candidate will have experience developing and leading strategic marketing campaigns targeting large brands and will be driven by building strong relationships and generating new business with consistent upward growth. This is an incredible opportunity to be part of a forward-thinking team that works on exciting and ambitious projects. In addition to professional development opportunities, our client is dedicated to maintaining a positive studio culture with exciting benefits and a buzzing and social environment! Key Responsibilities: Lead across the company's overall marketing efforts Grow and maintain a high-quality client hotlist Conduct research to generate insights and develop effective marketing strategies Deliver bespoke and unique marketing campaigns tailored to each client Track campaign performance and report market trends to the senior management team Use a range of social media tools to manage and optimise campaigns Collaborate with wider teams to ensure continuity in the company's messaging and branding Monitor campaign budgets and assess how funds can be allocated most effectively Key Skills/Requirements: Proven experience in leading strategic marketing campaigns A strong track record of creating and developing successful content Proficiency in using CRM systems and analytical tools Strong project management and problem-solving skills Excellent leadership abilities with a capacity to make swift, effective decisions Proficiency in Adobe Creative Suite is preferred Strong written and verbal communication skills To apply for this position please click on the apply button to attach your CV (and portfolio for design positions). By applying for this role, you are confirming that you agree to our Privacy Policy (full details are shown at the bottom of our website), and that all details submitted by you are correct and to the best of your knowledge. The Crowd is an equal opportunities employer and agency.
About the Role: Our client, a highly regarded and renowned architectural practice, is seeking an experienced and talented Senior Business Development Manager to join their social and friendly team in their London office. This highly strategic role will see you drive business growth by forming strong partnerships and increasing market presence across London and the South East. Working closely with the leadership team, you will identify new business opportunities, attend external meetings and events, and engage with regional teams to support various initiatives. You will take the lead in organising and hosting networking events, while also collaborating with the marketing and bids teams to create compelling, work-winning collateral. They're seeking an individual with proven experience in business development and work winning, ideally within architecture or the wider built environment. This is a perfect opportunity for an individual who values organisation, professionalism and proactivity. Our client is an employee-owned business who place a focus on employee well-being and providing an inclusive and inspiring culture. They have won numerous awards for their innovative and sustainable high-profile projects and are a sought-after company within the industry. They offer a host of benefits which includes a flexible working week and learning and development opportunities. Key Responsibilities: Develop and deliver a comprehensive business development strategy Identify and pursue new business opportunities Attend regular meetings with the leadership team to update and track business development progress Attend and host networking events to build and strengthen partnerships with key contacts Collaborate closely with the marketing and bids teams to create compelling work-winning collateral Share market insights and intelligence with the wider leadership team and practice Key Skills/Requirements: Experience in a similar role within the architecture or built environment industry Proven track record in work winning Excellent written and verbal communication skills Commercially minded and results driven Strong understanding of how to develop and deliver work-winning bids Excellent collaboration and teamwork skills To apply for this position please click on the apply button to attach your CV (and portfolio for design positions). By applying for this role, you are confirming that you agree to our Privacy Policy (full details are shown at the bottom of our website), and that all details submitted by you are correct and to the best of your knowledge. The Crowd is an equal opportunities employer and agency.
Feb 04, 2026
Full time
About the Role: Our client, a highly regarded and renowned architectural practice, is seeking an experienced and talented Senior Business Development Manager to join their social and friendly team in their London office. This highly strategic role will see you drive business growth by forming strong partnerships and increasing market presence across London and the South East. Working closely with the leadership team, you will identify new business opportunities, attend external meetings and events, and engage with regional teams to support various initiatives. You will take the lead in organising and hosting networking events, while also collaborating with the marketing and bids teams to create compelling, work-winning collateral. They're seeking an individual with proven experience in business development and work winning, ideally within architecture or the wider built environment. This is a perfect opportunity for an individual who values organisation, professionalism and proactivity. Our client is an employee-owned business who place a focus on employee well-being and providing an inclusive and inspiring culture. They have won numerous awards for their innovative and sustainable high-profile projects and are a sought-after company within the industry. They offer a host of benefits which includes a flexible working week and learning and development opportunities. Key Responsibilities: Develop and deliver a comprehensive business development strategy Identify and pursue new business opportunities Attend regular meetings with the leadership team to update and track business development progress Attend and host networking events to build and strengthen partnerships with key contacts Collaborate closely with the marketing and bids teams to create compelling work-winning collateral Share market insights and intelligence with the wider leadership team and practice Key Skills/Requirements: Experience in a similar role within the architecture or built environment industry Proven track record in work winning Excellent written and verbal communication skills Commercially minded and results driven Strong understanding of how to develop and deliver work-winning bids Excellent collaboration and teamwork skills To apply for this position please click on the apply button to attach your CV (and portfolio for design positions). By applying for this role, you are confirming that you agree to our Privacy Policy (full details are shown at the bottom of our website), and that all details submitted by you are correct and to the best of your knowledge. The Crowd is an equal opportunities employer and agency.
We are looking for someone with experience of significant web design and development projects, and an interest in arts and technology. We call our project managers Producers, because for us, there's much more to it than spreadsheets, budgets and meetings. Producers at Cogapp: Manage dynamic projects with wonderful content for amazing clients Are trusted and supported by leadership and colleagues Contribute to organisational strategy and user experience Communicate effectively and with care Build and maintain relationships with clients around the world Receive a competitive salary, profit-share bonus scheme, and helpful perks. This is a permanent, full time position. Annual salary: £40,000 to £45,000 dependent on experience (+ bonus). We particularly welcome applications from under-represented groups in the tech industry. The role You will be in charge of producing digital projects for some of the most significant cultural institutions in the world. This will involve managing your team of designers and developers, collaborating with your client, and reporting to the wider company. Our clients are museums, archives, libraries and cultural institutions, who have beautiful content and creative ambitions. You will collaborate with established Cogapp clients, work with developers to continuously improve our work, and have the opportunity to learn from colleagues, conferences and training. You will build client relationships to become, and remain, trusted partners able to deal with challenges tactfully as a united front. Depending on your experience and areas of interest, Producers also contribute to user experience and design thinking, proposals and marketing efforts, and QA testing and working with the team to improve internal processes. About you You will have experience managing significant web design and development projects. If they are arts-related or for external clients, even better. You are a clear and confident communicator in person and writing. You enjoy responsibility, leading a team and take pride in your work. You are flexible in your approach to problem-solving and prioritisation. You think proactively and anticipate potential outcomes. You are pleasantly ambitious, and unashamedly organised. You are looking to develop your career. Your interests and values make a career at Cogapp a good fit. Who you'll be working with As a Senior Producer, you'll work with designers, directors, all of our lovely developers and be part of a supportive, experienced Production team. Salary and benefits £40,000 to £45,000 dependent on experience (+ bonus). Benefits include: Flexible hybrid working - choose how you wish to split your time between home and the office ideally with at least 2 days a week in the studio 25 days annual leave plus bank holidays, increasing by a day for each year of service up to 30 days Training and career development tailored for you Bonus scheme based on company profits 1 to 1 matched pension contributions up to 5% of salary Four hours independent research time every week Innovation programme including company-wide hack-days Yearly charitable donation from company profits Tax-free bike scheme Activities Conferences Occasional international travel (with carbon offsetting, read our environmental sustainability policy ) Regular skill-swapping team lunches with locally-sourced food Team outings - recently including a boat trip to the wind farm, T20 cricket and a vineyard tour Project meals, cocktail parties and summer picnics Company-wide every Thursday
Feb 04, 2026
Full time
We are looking for someone with experience of significant web design and development projects, and an interest in arts and technology. We call our project managers Producers, because for us, there's much more to it than spreadsheets, budgets and meetings. Producers at Cogapp: Manage dynamic projects with wonderful content for amazing clients Are trusted and supported by leadership and colleagues Contribute to organisational strategy and user experience Communicate effectively and with care Build and maintain relationships with clients around the world Receive a competitive salary, profit-share bonus scheme, and helpful perks. This is a permanent, full time position. Annual salary: £40,000 to £45,000 dependent on experience (+ bonus). We particularly welcome applications from under-represented groups in the tech industry. The role You will be in charge of producing digital projects for some of the most significant cultural institutions in the world. This will involve managing your team of designers and developers, collaborating with your client, and reporting to the wider company. Our clients are museums, archives, libraries and cultural institutions, who have beautiful content and creative ambitions. You will collaborate with established Cogapp clients, work with developers to continuously improve our work, and have the opportunity to learn from colleagues, conferences and training. You will build client relationships to become, and remain, trusted partners able to deal with challenges tactfully as a united front. Depending on your experience and areas of interest, Producers also contribute to user experience and design thinking, proposals and marketing efforts, and QA testing and working with the team to improve internal processes. About you You will have experience managing significant web design and development projects. If they are arts-related or for external clients, even better. You are a clear and confident communicator in person and writing. You enjoy responsibility, leading a team and take pride in your work. You are flexible in your approach to problem-solving and prioritisation. You think proactively and anticipate potential outcomes. You are pleasantly ambitious, and unashamedly organised. You are looking to develop your career. Your interests and values make a career at Cogapp a good fit. Who you'll be working with As a Senior Producer, you'll work with designers, directors, all of our lovely developers and be part of a supportive, experienced Production team. Salary and benefits £40,000 to £45,000 dependent on experience (+ bonus). Benefits include: Flexible hybrid working - choose how you wish to split your time between home and the office ideally with at least 2 days a week in the studio 25 days annual leave plus bank holidays, increasing by a day for each year of service up to 30 days Training and career development tailored for you Bonus scheme based on company profits 1 to 1 matched pension contributions up to 5% of salary Four hours independent research time every week Innovation programme including company-wide hack-days Yearly charitable donation from company profits Tax-free bike scheme Activities Conferences Occasional international travel (with carbon offsetting, read our environmental sustainability policy ) Regular skill-swapping team lunches with locally-sourced food Team outings - recently including a boat trip to the wind farm, T20 cricket and a vineyard tour Project meals, cocktail parties and summer picnics Company-wide every Thursday
Are you a forward thinking HR systems expert with a passion for governance, continuous improvement, and driving meaningful change? We're looking for a confident and proactive Senior HR Systems Manager to take ownership of our HR technology landscape, ensuring it is efficient, compliant, and future ready. In this pivotal role, you'll bring proven expertise in Zellis, alongside a strong track record of system optimisation and governance leadership. You'll thrive on asking the right questions, constructively challenging existing processes, and pushing for smarter, more innovative ways of working. With a natural curiosity and problem solving mindset, you'll investigate issues in depth, identify root causes, and deliver effective, long term solutions. If you're someone who combines technical expertise with the confidence to influence, push back when needed, and shape the direction of our HR systems roadmap, we'd love to hear from you! We work in a hybrid way, with a requirement to travel into our Walsall office 2-3 times a week to work with the team. Reporting into the Head of HR Shared Services, you will be responsible for the PeopleSystem roadmap within HML. This includes the development and configuration of the HR system, continually reviewing and developing the HR systems and infrastructure, policy controls and processes to ensure that efficiencies and opportunities are identified, delivered and data integrity is maintained. The role will also be the control owner for all SOX requirements related to the HRIS. PRINCIPAL ACCOUNTABILITIES Managing day-to-day HRIS operations, including security, configuration, upgrades, and troubleshooting Accountable for identifying and implementing system enhancements and configuration ensuring service delivery to the business is efficient, consistent and of high quality. Accountable for the implementation of regular system releases from a business perspective and work with the Technology team release management process. To complete impact assessments on all release notes and ensuring minimal disruption to the business and maximum effectiveness of the system Lead on key People process re-engineering work to maximise use of the relevant HR systems, API across other internal systems and automation to minimise manual administration processes Manage the relationship with internal and external auditors to ensure controls are fit for purpose Be accountable for maintaining confidentiality of data contained in the system and its security Own the SOX controls and execution and timely delivery of associated evidence, accountable for ensuring that all policies and processes and standards applicable to your area are documented, understood and adhered to. Ensure all HR systems users are fully trained and maintain robust data whilst complying with SOPs and SOX requirements, and that these roles align to agreed responsibilities for the user group. Be accountable for the overall system design and feasibility of the system ensuring it is fit for purpose and in line with business needs. Actively build and maintain relationships with appropriate stakeholders to enhance and support the system functionality Ensuring the completeness and accuracy of employee data contained within the HR systems via audits, liaison with business areas and other appropriate mechanisms Participate in external User Groups to ensure that HomeServe has access to external knowledge and best practice. Own the relationships with Technology and Change Lead, manage and develop a team of specialists, ensuring limited key person dependency on all HR related systems and reporting. About You To be successful in this role you will need to have the following knowledge, skills and attributes: Relevant degree of demonstrable in-depth knowledge of HR systems and system configuration Experience of Zellis or equivalent HR system Able to take a strategic view of the HR systems and to define a roadmap for future development Strong project management skills with proven implementation experience Able to identify business requirements and translate this to actions that ensure the HR systems meets business need Experience of working with SOX controls and compliance with audit requirements Analytical and experience of process re-engineering Solid understanding of best practice data protection procedures High levels of accuracy and attention to detail Have a positive attitude and demonstrate innovation to drive efficiency Proven generalist knowledge of HR and Payroll, T&C, Risk and Governance Knowledge of relevant legislation e.g. Data Protection Act Previous experience of working in a similar role Previous experience of working in an organisation where a new HR system has been implemented Working knowledge of 'Resource Link' HR/Payroll System Experience of working in a regulated environment
Feb 04, 2026
Full time
Are you a forward thinking HR systems expert with a passion for governance, continuous improvement, and driving meaningful change? We're looking for a confident and proactive Senior HR Systems Manager to take ownership of our HR technology landscape, ensuring it is efficient, compliant, and future ready. In this pivotal role, you'll bring proven expertise in Zellis, alongside a strong track record of system optimisation and governance leadership. You'll thrive on asking the right questions, constructively challenging existing processes, and pushing for smarter, more innovative ways of working. With a natural curiosity and problem solving mindset, you'll investigate issues in depth, identify root causes, and deliver effective, long term solutions. If you're someone who combines technical expertise with the confidence to influence, push back when needed, and shape the direction of our HR systems roadmap, we'd love to hear from you! We work in a hybrid way, with a requirement to travel into our Walsall office 2-3 times a week to work with the team. Reporting into the Head of HR Shared Services, you will be responsible for the PeopleSystem roadmap within HML. This includes the development and configuration of the HR system, continually reviewing and developing the HR systems and infrastructure, policy controls and processes to ensure that efficiencies and opportunities are identified, delivered and data integrity is maintained. The role will also be the control owner for all SOX requirements related to the HRIS. PRINCIPAL ACCOUNTABILITIES Managing day-to-day HRIS operations, including security, configuration, upgrades, and troubleshooting Accountable for identifying and implementing system enhancements and configuration ensuring service delivery to the business is efficient, consistent and of high quality. Accountable for the implementation of regular system releases from a business perspective and work with the Technology team release management process. To complete impact assessments on all release notes and ensuring minimal disruption to the business and maximum effectiveness of the system Lead on key People process re-engineering work to maximise use of the relevant HR systems, API across other internal systems and automation to minimise manual administration processes Manage the relationship with internal and external auditors to ensure controls are fit for purpose Be accountable for maintaining confidentiality of data contained in the system and its security Own the SOX controls and execution and timely delivery of associated evidence, accountable for ensuring that all policies and processes and standards applicable to your area are documented, understood and adhered to. Ensure all HR systems users are fully trained and maintain robust data whilst complying with SOPs and SOX requirements, and that these roles align to agreed responsibilities for the user group. Be accountable for the overall system design and feasibility of the system ensuring it is fit for purpose and in line with business needs. Actively build and maintain relationships with appropriate stakeholders to enhance and support the system functionality Ensuring the completeness and accuracy of employee data contained within the HR systems via audits, liaison with business areas and other appropriate mechanisms Participate in external User Groups to ensure that HomeServe has access to external knowledge and best practice. Own the relationships with Technology and Change Lead, manage and develop a team of specialists, ensuring limited key person dependency on all HR related systems and reporting. About You To be successful in this role you will need to have the following knowledge, skills and attributes: Relevant degree of demonstrable in-depth knowledge of HR systems and system configuration Experience of Zellis or equivalent HR system Able to take a strategic view of the HR systems and to define a roadmap for future development Strong project management skills with proven implementation experience Able to identify business requirements and translate this to actions that ensure the HR systems meets business need Experience of working with SOX controls and compliance with audit requirements Analytical and experience of process re-engineering Solid understanding of best practice data protection procedures High levels of accuracy and attention to detail Have a positive attitude and demonstrate innovation to drive efficiency Proven generalist knowledge of HR and Payroll, T&C, Risk and Governance Knowledge of relevant legislation e.g. Data Protection Act Previous experience of working in a similar role Previous experience of working in an organisation where a new HR system has been implemented Working knowledge of 'Resource Link' HR/Payroll System Experience of working in a regulated environment
Overview Harrogate and District NHS Foundation Trust (HDFT) cares for the population in Harrogate and the local area, as well as across North Yorkshire, Leeds and parts of the North East. The closing date is 11 February 2026 We are looking to recruit a talented and experienced Chief Digital Officer to join our diverse and ambitious organisation. The successful postholder will lead and deliver digital transformation across our clinical and non-clinical services to enable the delivery of our organisational purpose and True North ambitions. The role requires a highly skilled and focused individual with the ability to influence at a senior level. The role will be an advocate for Digital Services as a key enabler of improvements across our clinical services. Main duties of the job Working with the 3 Heads of Department, the post holder will ensure high levels of efficiency and effectiveness to enable the Trust meets all internal and external requirements and maximise the opportunities presented through the introduction of innovative new technologies. Reporting to the Medical Director, you will work in partnership to deliver the Trust's digital strategy and improve the operational capabilities of the service using in-depth knowledge and experience. The postholder will be instrumental in embedding a culture of digital maturity, continuous learning, and system leadership, ensuring every level of the organisation uses digital tools and services to deliver compassionate care, drive sustainable change, and improve outcomes for service users, carers and staff. About us Harrogate and District NHS Foundation Trust (HDFT) cares for the population in Harrogate and the local area, as well as across North Yorkshire, Leeds and parts of the North East. At HDFT we provide outstanding care to both our patients and our staff and we value Kindness, Integrity, Teamwork and Equality. If you're looking for an interesting and rewarding career in the NHS, where you can make a real difference to patients' lives, HDFT could be the place for you! We offer colleagues: A supportive culture so colleagues can bring their whole selves to work. Staff Recognition - as well as regular appraisals, we recognise achievements with our Making a Difference & Team of the Month Awards, along with annual Colleague Recognition Awards. Employee Support and wellbeing - we offer a wide range of staff benefits including an Employee Assistance Programme, counselling service and a fast-track Physiotherapy service. Please note: Due to high levels of interest, posts may close early if we reach a sufficient number of applications Visa sponsorship is only available for certain roles. Please ensure the role you are interested in meets the criteria for a visa before submitting your application. Please also be aware that the Trust does not offer relocation packages for Agenda for Change roles. All job offers are subject to satisfactory pre-employment checks. Job responsibilities Please see the attached Job Description and Person Specification. If you have any questions, please contact Stephen Jarmuz on Person Specification Essential and Desirable Educated to Masters level or demonstrable equivalent experience in a relevant role. Evidence of ongoing professional development Proven managerial and leadership experience level within the NHS. Experience of leading and managing teams. Experience of delivery of Digital Strategy in Healthcare. Experience of delivering improvements in HIMSS maturity in an NHS Acute Trust. Digital programme leadership experience including recent practical experience of managing large scale projects including EPR. Experience of planning and managing risk in a digital project and programme environment. Qualification in leadership and management in health and Social Care or equivalent experience Qualification in digital services or equivalent experience Evidence of leading and delivering large scale programmes in the NHS environment. Experience of leading teams in key workstreams - EPR implementation, digital strategy and delivery, cyber security, patient systems. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Harrogate and District NHS Foundation Trust £91,342 to £105,337 a year pro rata
Feb 04, 2026
Full time
Overview Harrogate and District NHS Foundation Trust (HDFT) cares for the population in Harrogate and the local area, as well as across North Yorkshire, Leeds and parts of the North East. The closing date is 11 February 2026 We are looking to recruit a talented and experienced Chief Digital Officer to join our diverse and ambitious organisation. The successful postholder will lead and deliver digital transformation across our clinical and non-clinical services to enable the delivery of our organisational purpose and True North ambitions. The role requires a highly skilled and focused individual with the ability to influence at a senior level. The role will be an advocate for Digital Services as a key enabler of improvements across our clinical services. Main duties of the job Working with the 3 Heads of Department, the post holder will ensure high levels of efficiency and effectiveness to enable the Trust meets all internal and external requirements and maximise the opportunities presented through the introduction of innovative new technologies. Reporting to the Medical Director, you will work in partnership to deliver the Trust's digital strategy and improve the operational capabilities of the service using in-depth knowledge and experience. The postholder will be instrumental in embedding a culture of digital maturity, continuous learning, and system leadership, ensuring every level of the organisation uses digital tools and services to deliver compassionate care, drive sustainable change, and improve outcomes for service users, carers and staff. About us Harrogate and District NHS Foundation Trust (HDFT) cares for the population in Harrogate and the local area, as well as across North Yorkshire, Leeds and parts of the North East. At HDFT we provide outstanding care to both our patients and our staff and we value Kindness, Integrity, Teamwork and Equality. If you're looking for an interesting and rewarding career in the NHS, where you can make a real difference to patients' lives, HDFT could be the place for you! We offer colleagues: A supportive culture so colleagues can bring their whole selves to work. Staff Recognition - as well as regular appraisals, we recognise achievements with our Making a Difference & Team of the Month Awards, along with annual Colleague Recognition Awards. Employee Support and wellbeing - we offer a wide range of staff benefits including an Employee Assistance Programme, counselling service and a fast-track Physiotherapy service. Please note: Due to high levels of interest, posts may close early if we reach a sufficient number of applications Visa sponsorship is only available for certain roles. Please ensure the role you are interested in meets the criteria for a visa before submitting your application. Please also be aware that the Trust does not offer relocation packages for Agenda for Change roles. All job offers are subject to satisfactory pre-employment checks. Job responsibilities Please see the attached Job Description and Person Specification. If you have any questions, please contact Stephen Jarmuz on Person Specification Essential and Desirable Educated to Masters level or demonstrable equivalent experience in a relevant role. Evidence of ongoing professional development Proven managerial and leadership experience level within the NHS. Experience of leading and managing teams. Experience of delivery of Digital Strategy in Healthcare. Experience of delivering improvements in HIMSS maturity in an NHS Acute Trust. Digital programme leadership experience including recent practical experience of managing large scale projects including EPR. Experience of planning and managing risk in a digital project and programme environment. Qualification in leadership and management in health and Social Care or equivalent experience Qualification in digital services or equivalent experience Evidence of leading and delivering large scale programmes in the NHS environment. Experience of leading teams in key workstreams - EPR implementation, digital strategy and delivery, cyber security, patient systems. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Harrogate and District NHS Foundation Trust £91,342 to £105,337 a year pro rata
Building a sustainable tomorrow What if your next job wasn t just another job? What if it brought more purpose, more growth, more balance and more time for what really matters? BAM is where you can do your best work on projects that improve people s lives. And it's also where you ll find the freedom to grow, the support to thrive, and the chance to shape your career on your terms. BAM FM is recruiting for a Facilities Manager to manage a contract at NHS Frimley in Bracknell. Reporting to the Operations Manager you will manage maintenance engineers, cleaning and soft service staff, external vendors, and also collaborate with internal stakeholders (HR, H&S, finance) and external contractors. This is a Full time position working Monday to Friday. In addition to an attractive salary and benefits package, we support further personal growth and development. Making Possible Hard Services Management • Oversee maintenance and repairs of HVAC, plumbing, electrical, lighting, and fire safety systems. • Ensure compliance with all statutory regulations, providing scheduled inspections and preventive maintenance. • Coordinate with external contractors and vendors to carry out emergency and planned works. • Maintain an asset register and manage capital expenditures for infrastructure projects. Soft Services Management • Supervise cleaning, waste management, landscaping, security, mail/courier, pest control, and catering services. • Develop, monitor, and enforce service levels and quality standards (e.g., SLAs, client satisfaction scores). • Conduct regular audits and inspections to ensure standards are met and client expectations are fulfilled. • Manage budgets, negotiate contracts, and oversee vendor compliance and performance. General Facility Management • Delegate tasks across teams, including maintenance technicians and cleaning staff. • Respond to urgent facility issues on a 24/7 basis when necessary. • Prepare reports on safety, maintenance, budget, and service delivery for senior management and stakeholders. • Coordinate refurbishments, relocations, and space management projects. • Support energy efficiency initiatives and compliance with health, safety, and environmental regulations. Your team You will be an integral part of a team, reporting directly to the Operations Manager. What s in it for you? A challenging and continuously changing environment in a forward thinking organisation. In addition to an attractive salary and benefits package, we support further personal growth and development. BAM operates a flexible working policy. What do you bring to the role? Technical Skills • Expertise in HVAC, plumbing, electrical systems, fire safety, and building management systems. • Soft Skills: Leadership, excellent communication, stakeholder engagement, and vendor management. • Project & Budget Management: Proven experience in capital/operational budget oversight, cost control, and contract negotiation. • Regulatory Knowledge: Understanding of statutory compliance within a medical facility (e.g., safety codes, environmental standards). • Certifications (preferred): Degree or equivalent in Facilities Management, Engineering, FM accreditation (e.g., CFM, IFMA), or related field. • Experience: Typically, 3 5+ years in combined facilities or FM roles, demonstrating capacity to manage multi-site operations. Performance Indicators • Uptime and reliability of building systems. • Compliance with inspection schedules and regulatory audits. • Quality metrics for cleaning, security, and other soft services. • Budget adherence and cost-saving measures. • Client and occupant satisfaction scores. • Monthly and Quarterly client reporting. About BAM Building a sustainable tomorrow. That s our mission and our promise at BAM. It s how we engineer vital infrastructure and construct high-quality buildings as one of the largest construction companies in Europe. We strive to create an environment where everybody feels welcome and valued. We re on an exciting journey to employ the best talent to join us regardless of social background, race, colour, religion, national or ethnic origin, sexual orientation, gender identity or expression, age, disability or other characteristics. The application process BAM is committed to ensuring a fully inclusive recruitment and onboarding process, so if at any time you feel we need to do something to make it more accessible to you, do not hesitate to speak with one of our team, and we will do our best to support you. "Join us in Making Possible"
Feb 04, 2026
Full time
Building a sustainable tomorrow What if your next job wasn t just another job? What if it brought more purpose, more growth, more balance and more time for what really matters? BAM is where you can do your best work on projects that improve people s lives. And it's also where you ll find the freedom to grow, the support to thrive, and the chance to shape your career on your terms. BAM FM is recruiting for a Facilities Manager to manage a contract at NHS Frimley in Bracknell. Reporting to the Operations Manager you will manage maintenance engineers, cleaning and soft service staff, external vendors, and also collaborate with internal stakeholders (HR, H&S, finance) and external contractors. This is a Full time position working Monday to Friday. In addition to an attractive salary and benefits package, we support further personal growth and development. Making Possible Hard Services Management • Oversee maintenance and repairs of HVAC, plumbing, electrical, lighting, and fire safety systems. • Ensure compliance with all statutory regulations, providing scheduled inspections and preventive maintenance. • Coordinate with external contractors and vendors to carry out emergency and planned works. • Maintain an asset register and manage capital expenditures for infrastructure projects. Soft Services Management • Supervise cleaning, waste management, landscaping, security, mail/courier, pest control, and catering services. • Develop, monitor, and enforce service levels and quality standards (e.g., SLAs, client satisfaction scores). • Conduct regular audits and inspections to ensure standards are met and client expectations are fulfilled. • Manage budgets, negotiate contracts, and oversee vendor compliance and performance. General Facility Management • Delegate tasks across teams, including maintenance technicians and cleaning staff. • Respond to urgent facility issues on a 24/7 basis when necessary. • Prepare reports on safety, maintenance, budget, and service delivery for senior management and stakeholders. • Coordinate refurbishments, relocations, and space management projects. • Support energy efficiency initiatives and compliance with health, safety, and environmental regulations. Your team You will be an integral part of a team, reporting directly to the Operations Manager. What s in it for you? A challenging and continuously changing environment in a forward thinking organisation. In addition to an attractive salary and benefits package, we support further personal growth and development. BAM operates a flexible working policy. What do you bring to the role? Technical Skills • Expertise in HVAC, plumbing, electrical systems, fire safety, and building management systems. • Soft Skills: Leadership, excellent communication, stakeholder engagement, and vendor management. • Project & Budget Management: Proven experience in capital/operational budget oversight, cost control, and contract negotiation. • Regulatory Knowledge: Understanding of statutory compliance within a medical facility (e.g., safety codes, environmental standards). • Certifications (preferred): Degree or equivalent in Facilities Management, Engineering, FM accreditation (e.g., CFM, IFMA), or related field. • Experience: Typically, 3 5+ years in combined facilities or FM roles, demonstrating capacity to manage multi-site operations. Performance Indicators • Uptime and reliability of building systems. • Compliance with inspection schedules and regulatory audits. • Quality metrics for cleaning, security, and other soft services. • Budget adherence and cost-saving measures. • Client and occupant satisfaction scores. • Monthly and Quarterly client reporting. About BAM Building a sustainable tomorrow. That s our mission and our promise at BAM. It s how we engineer vital infrastructure and construct high-quality buildings as one of the largest construction companies in Europe. We strive to create an environment where everybody feels welcome and valued. We re on an exciting journey to employ the best talent to join us regardless of social background, race, colour, religion, national or ethnic origin, sexual orientation, gender identity or expression, age, disability or other characteristics. The application process BAM is committed to ensuring a fully inclusive recruitment and onboarding process, so if at any time you feel we need to do something to make it more accessible to you, do not hesitate to speak with one of our team, and we will do our best to support you. "Join us in Making Possible"
Barclays Bank Plc
Great Houghton, Northamptonshire
As a Customer Journey Strategy Manager you will be responsible for leading the future strategy and development of exceptional customer experiences across our most critical end-to-end customer journeys, both individually and as part of a cohesive and interconnected experience ecosystem. You'll work closely with senior leaders, journey owners, design leads and product teams to lead the development of exceptional and differentiated customer journeys that deliver on Barclays drive to be best-in-class for customer experience. By leveraging data and insights from various sources, you'll drive customer-centric solutions that address pain points and meet evolving customer needs. You will deliver the reimagining of customer journeys in line with the strategic vision, ensuring seamless, intuitive, and digitally enabled experiences. Additionally, you'll drive collaboration across cross-functional teams, working with design, product, and technology stakeholders to prioritise and deliver strategic initiatives. You will also stay ahead of emerging customer experience trends and technologies, integrating these into journey strategies, while fostering a culture of experimentation, testing, and continuous improvement. To be successful as a Customer Journey Strategy Manager, you should have experience with Strategic mindset with the ability to translate complex problems into innovative solutions. Comfortable working with systems design, understanding how this can be utilised for bigger picture journey transformation. Considerable influencing and stakeholder management skills with experience of delivery in cross-functional, matrixed environments with multiple stakeholders. Expertise in customer journey mapping and understanding of design thinking methodologies, partnering closely with Journey Design Leads to deliver quality journey artefacts. Expertise in developing journey design blueprints and CX journey prototyping. Developed commercial acumen, with an understanding of how excellent customer experience can drive effective business commercial outcomes. Experience in customer data, customer/competitor & market insights and horizon scanning to identify opportunities inform strategic customer journey development. Experience using CX Tools e.g. Figma, Adobe Analytics, Qualtrics. Experience briefing in customer research, with deep understanding of how to synthesise insights into journey thematic and frame the cumulative impact of small but frequent journey issues into overall journey performance. Developed facilitation and storytelling skills. Understanding of agile working practices and the ability to work in cross-functional environments. Considerable analytical and creative problem-solving skills with high levels of customer empathy. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role can be based in Northampton, London (1CP) or Manchester (4PP). Purpose of the role To design the end to end journey of a service to enable a user to complete their goals. The work may involve the creation of, or change to, transactions, products and content across both digital and offline channels provided by different parts of Barclays. Accountabilities Creation of design assets to drive business outcomes, including service blueprinting, customer journey mapping and service prototyping. Creation of intuitive and user-friendly interfaces for digital banking platforms and applications for a seamless and engaging user experience. Design and maintenance of visually appealing and consistent user interfaces that align with the bank's brand identity and design guidelines across digital products. Creation of wireframes and interactive prototypes for visualisation and testing of product concepts and features before development. Compliance to accessibility standards and guidelines to provide an inclusive experience for all users. Monitoring of industry trends, design best practices, and emerging technologies to continuously improve the design quality and innovation of banking products. Gathering and analysis of data from a wide range of sources to create in-depth insights into customer's needs or pain-points to aid business understanding of the customer experience. Assistant Vice President Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively. Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Feb 04, 2026
Full time
As a Customer Journey Strategy Manager you will be responsible for leading the future strategy and development of exceptional customer experiences across our most critical end-to-end customer journeys, both individually and as part of a cohesive and interconnected experience ecosystem. You'll work closely with senior leaders, journey owners, design leads and product teams to lead the development of exceptional and differentiated customer journeys that deliver on Barclays drive to be best-in-class for customer experience. By leveraging data and insights from various sources, you'll drive customer-centric solutions that address pain points and meet evolving customer needs. You will deliver the reimagining of customer journeys in line with the strategic vision, ensuring seamless, intuitive, and digitally enabled experiences. Additionally, you'll drive collaboration across cross-functional teams, working with design, product, and technology stakeholders to prioritise and deliver strategic initiatives. You will also stay ahead of emerging customer experience trends and technologies, integrating these into journey strategies, while fostering a culture of experimentation, testing, and continuous improvement. To be successful as a Customer Journey Strategy Manager, you should have experience with Strategic mindset with the ability to translate complex problems into innovative solutions. Comfortable working with systems design, understanding how this can be utilised for bigger picture journey transformation. Considerable influencing and stakeholder management skills with experience of delivery in cross-functional, matrixed environments with multiple stakeholders. Expertise in customer journey mapping and understanding of design thinking methodologies, partnering closely with Journey Design Leads to deliver quality journey artefacts. Expertise in developing journey design blueprints and CX journey prototyping. Developed commercial acumen, with an understanding of how excellent customer experience can drive effective business commercial outcomes. Experience in customer data, customer/competitor & market insights and horizon scanning to identify opportunities inform strategic customer journey development. Experience using CX Tools e.g. Figma, Adobe Analytics, Qualtrics. Experience briefing in customer research, with deep understanding of how to synthesise insights into journey thematic and frame the cumulative impact of small but frequent journey issues into overall journey performance. Developed facilitation and storytelling skills. Understanding of agile working practices and the ability to work in cross-functional environments. Considerable analytical and creative problem-solving skills with high levels of customer empathy. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role can be based in Northampton, London (1CP) or Manchester (4PP). Purpose of the role To design the end to end journey of a service to enable a user to complete their goals. The work may involve the creation of, or change to, transactions, products and content across both digital and offline channels provided by different parts of Barclays. Accountabilities Creation of design assets to drive business outcomes, including service blueprinting, customer journey mapping and service prototyping. Creation of intuitive and user-friendly interfaces for digital banking platforms and applications for a seamless and engaging user experience. Design and maintenance of visually appealing and consistent user interfaces that align with the bank's brand identity and design guidelines across digital products. Creation of wireframes and interactive prototypes for visualisation and testing of product concepts and features before development. Compliance to accessibility standards and guidelines to provide an inclusive experience for all users. Monitoring of industry trends, design best practices, and emerging technologies to continuously improve the design quality and innovation of banking products. Gathering and analysis of data from a wide range of sources to create in-depth insights into customer's needs or pain-points to aid business understanding of the customer experience. Assistant Vice President Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively. Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
About the role The Customer Success Manager (CSM) will be UK-based, covering the UK and Rest of World, and will be responsible for driving revenue growth across established and emerging global markets, customer satisfaction and retention. This role ensures customers achieve measurable clinical and operational outcomes by delivering high-quality onboarding, accelerating adoption of Qbtech solutions, and acting as a trusted advisor to clinical, operational, and executive stakeholders. The CSM will own and actively drive a significant revenue stream, leading the execution of high-value growth, renewal, and expansion opportunities within our virtual provider customer base. This role manages strategic customer relationships with a strong commercial focus, identifying, shaping, and closing expansion opportunities to increase customer lifetime value. Working in close partnership with Sales, Product, Marketing, and Clinical teams, the CSM will deliver a consistent, high-quality customer experience while directly contributing to sustainable global revenue growth. This job is remote but will require attendance in our London office one day a week minimum. Essential Duties and Responsibilities Build and maintain relationships with Virtual Providers and Enterprise Healthcare customers, ensuring their needs are met and they meet their full potential use of Qbtech products and services. Define, track, and report KPIs, including customer satisfaction, implementation timelines, and product utilization rates. Establish standardized workflows and procedures for client engagement and support. Lead customer-facing process improvement initiatives, focusing on user adoption and engagement. Act as a key liaison between Virtual Providers and Enterprise Healthcare and Qbtech colleagues. Who are you? You have Healthcare SaaS Expertise: a deep understanding of SaaS business models, implementation best practices, and healthcare provider workflows. You have extensive experience with clinical workflows and an outstanding handle on end-to-end patient and/or care journeys. You have strong analytical skills, including experience building and interpreting performance dashboards. You excel at guiding cross-functional teams and driving strategic initiatives, even without formal supervisory authority. You are passionate about delivering outcomes that drive value for customers. You have excellent verbal and written communication skills and can confidently engage with executive-level stakeholders. You are skilled at managing complex projects involving multiple timelines, deliverables, and dependencies. We are looking for someone who has Bachelor's degree in Business, Healthcare Administration, or related field. 3+ years of experience in healthcare SaaS, customer success, or related implementation roles. Proven track record in driving operational excellence and customer engagement. Familiarity with CRM and project management tools (Salesforce, Qlik Sense, Confluence, Figma, Asana). Experience developing performance metrics and presenting to senior leadership. Willingness to work flexible hours, including occasional evenings, and travel domestically and internationally as needed. What can Qbtech offer you? At Qbtech you will have the opportunity to work with something meaningful that helps people understand ADHD while transforming healthcare. You will work in an international environment together with some of the leading experts in the world. You will lead the development of best in class as well as first in class products and services - globally. There are plenty of opportunities to learn and grow and to expand into other technologies within the company. Qbtech also offers education and certifications in fields that are relevant to the technology used within the company. Initial Overview Would you like to take part in transforming healthcare? Qbtech is the global market leader in professional ADHD tests, providing tests that are both CE marked and FDA cleared for use as an aid in the assessment and treatment evaluation of ADHD for people age 6-60. Our vision is to transform healthcare by providing a complete system of leading objective tests, products and services that empowers clinical and financial decision-makers to improve outcomes and support patients to better understand their symptoms and treatment. Qbtech is present in 14 countries with offices in Stockholm, London and Houston. Over the next years, Qbtech will make significant investments into new products, technologies and people to further strengthen their services and product offerings with the aim of building an ecosystem with solutions for providers, clinicians and patients.
Feb 04, 2026
Full time
About the role The Customer Success Manager (CSM) will be UK-based, covering the UK and Rest of World, and will be responsible for driving revenue growth across established and emerging global markets, customer satisfaction and retention. This role ensures customers achieve measurable clinical and operational outcomes by delivering high-quality onboarding, accelerating adoption of Qbtech solutions, and acting as a trusted advisor to clinical, operational, and executive stakeholders. The CSM will own and actively drive a significant revenue stream, leading the execution of high-value growth, renewal, and expansion opportunities within our virtual provider customer base. This role manages strategic customer relationships with a strong commercial focus, identifying, shaping, and closing expansion opportunities to increase customer lifetime value. Working in close partnership with Sales, Product, Marketing, and Clinical teams, the CSM will deliver a consistent, high-quality customer experience while directly contributing to sustainable global revenue growth. This job is remote but will require attendance in our London office one day a week minimum. Essential Duties and Responsibilities Build and maintain relationships with Virtual Providers and Enterprise Healthcare customers, ensuring their needs are met and they meet their full potential use of Qbtech products and services. Define, track, and report KPIs, including customer satisfaction, implementation timelines, and product utilization rates. Establish standardized workflows and procedures for client engagement and support. Lead customer-facing process improvement initiatives, focusing on user adoption and engagement. Act as a key liaison between Virtual Providers and Enterprise Healthcare and Qbtech colleagues. Who are you? You have Healthcare SaaS Expertise: a deep understanding of SaaS business models, implementation best practices, and healthcare provider workflows. You have extensive experience with clinical workflows and an outstanding handle on end-to-end patient and/or care journeys. You have strong analytical skills, including experience building and interpreting performance dashboards. You excel at guiding cross-functional teams and driving strategic initiatives, even without formal supervisory authority. You are passionate about delivering outcomes that drive value for customers. You have excellent verbal and written communication skills and can confidently engage with executive-level stakeholders. You are skilled at managing complex projects involving multiple timelines, deliverables, and dependencies. We are looking for someone who has Bachelor's degree in Business, Healthcare Administration, or related field. 3+ years of experience in healthcare SaaS, customer success, or related implementation roles. Proven track record in driving operational excellence and customer engagement. Familiarity with CRM and project management tools (Salesforce, Qlik Sense, Confluence, Figma, Asana). Experience developing performance metrics and presenting to senior leadership. Willingness to work flexible hours, including occasional evenings, and travel domestically and internationally as needed. What can Qbtech offer you? At Qbtech you will have the opportunity to work with something meaningful that helps people understand ADHD while transforming healthcare. You will work in an international environment together with some of the leading experts in the world. You will lead the development of best in class as well as first in class products and services - globally. There are plenty of opportunities to learn and grow and to expand into other technologies within the company. Qbtech also offers education and certifications in fields that are relevant to the technology used within the company. Initial Overview Would you like to take part in transforming healthcare? Qbtech is the global market leader in professional ADHD tests, providing tests that are both CE marked and FDA cleared for use as an aid in the assessment and treatment evaluation of ADHD for people age 6-60. Our vision is to transform healthcare by providing a complete system of leading objective tests, products and services that empowers clinical and financial decision-makers to improve outcomes and support patients to better understand their symptoms and treatment. Qbtech is present in 14 countries with offices in Stockholm, London and Houston. Over the next years, Qbtech will make significant investments into new products, technologies and people to further strengthen their services and product offerings with the aim of building an ecosystem with solutions for providers, clinicians and patients.
If you are an ambitious Senior Commercial Manager looking for a new challenge in the world of build construction and would like to help shape future of STRABAG, then please read the below job description. Understanding of programming techniques andproject controls. Leadership Skills.Computer literate with strong skills in MicrosoftOffice Applications(Word/Excel/Outlook/PowerPoint). Commercially astute with substantial provenexperience within a commercial role in theConstruction Industry and experience within abuilding main contractor. Expert knowledge of Standard Forms of Contractand Standard Methods of Measurement. STRABAG - Work On Progress: Becoming Climate Neutral by 2040. YouTube Disclaimer General Efficiently manage all commercial aspects of the Portfolio of Projects and maintain regular liaisonwith all stakeholders. Team Management & Development Set the structure, roles, responsibilities and competencies required to deliver the projectcommercial management services efficiently and to a consistent high standard. Build a high performing team (manage the successful onboarding of new team members, developpersonal plans, establishment of objectives/targets for all direct reports and monitor on an ongoingbasis). Actively coach and mentor as necessary Delegation of appropriate work to direct reports whilst maintaining accountability Identify necessary and appropriate training needs for direct reports. Plan and implement structured development and training of Commercial Practitioners includingsupervisor / mentor / counsellor role for staff undertaking their APC or equivalent. Promote a culture of contractual & commercial awareness within their portfolio of work. Instil a Strabag culture. Ensure the commercial team adheres to group procedures and governance. Contribute to the production of Business Plan strategy. Commercial Service Delivery Develop and implement a clear commercial strategy on their portfolio and actively engage andinfluence in tender commercial strategy. Ensure that a review of all the contractual obligations and commercial risks is carried out. Provide assurance that the Commercial Practitioners administer the contracts correctly in a timelyand professional manner through regular planned meetings to review contract administration,change control, design management, risk and opportunities and the operation of contract paymentmechanisms. Maximising of cash position, including WIP control, cash flow production & improvement plans forall projects. Engage in work winning duties as required, including proactive release of team members andattendance at Client Presentations and Tender Interviews. Identification of all potential recoveries from insurance policies for the business, and liaison with theInsurance department to prosecute entitlement. Implement and attend the monthly project reviews to interrogate the portfolio performance and takeappropriate action. Ensure the appropriate engagement of pre-construction and operational delivery team members inrelation to the project handover process. Manage and influence strategy in relation to Client and Sub-Contractor disputes where appropriate. Support and advise in the establishment of required contractual insurances, bonds, warranties andParent Company Guarantees Influence and support in the management of project supply chain including Sub-Contractors,Suppliers and Consultants Identify, mitigate and manage risk & opportunities for the portfolio of work. Active management of the work winning process, allocation of resource to commercial elements,liaison with the pre-contract commercial resource. Attend the required reviews with the ExecutiveTeam to explain the portfolio's current and planned performance. Ensure contract conditions are negotiated within the any key risk parameters set by Group Legalprior to contract execution. Ensure compliance with year-end audit requirements. Ensure the portfolio achieves the planned Objectives & Targets. Promote the optimum performance of the project and the project teams through continual reviewingof operations and process and promote margin gains through efficiencies and the effectivemanagement of risk and opportunity. Ensure the out-turn cost and value on the projects are monitored and managed in real time andensure a detailed forecast is maintained and reported on a monthly basis. Support in the management of Main Contract, Sub-Contract and Consultant Final Accounts wherenecessary. Undertake any other work as required by the Commercial Director, including assistance inemergency situations for peers and managers. Corporate Development Maintain a schedule of Client engagement events for equivalent level customer feedback,alignment and future pipeline of work. Suggest Group wide business initiatives and implement local improvements. Become the "face of Strabag" for external engagement at industry events. To share all appropriate information within the Group where different business units are carryingout projects for the same Client to enable the Strabag approach/relationship with Clients. Participate in preparation, development and implementation of new group commercial procedures. To carry out commercial audits on other areas of the business as and when required. Contribute to Functional leadership, bringing best practice into the business, involvement inBusiness Improvement Initiatives. We stand for respect, partnership, and sustainability, creating a work environment that promotes safety, health, and development. Our committed and healthy employees are our most valuable asset - the foundation for sustainable growth and innovation. With our "People. Planet. Progress." strategy and the motto WORK ON PROGRESS, we drive change forward - with the goal of climate neutrality by 2040. At STRABAG around 86,000 people working on progress at more than 2,400 locations worldwide. Uniqueness and individual strengths characterise both our projects and each of us as individuals. Whether its building construction, civil engineering, road construction, underground engineering, bridge building, tunnelling, construction material production, project development or building management - we are always one step ahead so that we can become the most innovative and sustainable construction technology company in Europe. Diversity, inclusion and equal opportunities are integral to this, who we are as a company and how we work. Together we work as partners to complete projects successfully and grow with new challenges. Together we achieve great things. Let's progress! Assistant Quantity Surveyor STRABAG UK Ltd
Feb 04, 2026
Full time
If you are an ambitious Senior Commercial Manager looking for a new challenge in the world of build construction and would like to help shape future of STRABAG, then please read the below job description. Understanding of programming techniques andproject controls. Leadership Skills.Computer literate with strong skills in MicrosoftOffice Applications(Word/Excel/Outlook/PowerPoint). Commercially astute with substantial provenexperience within a commercial role in theConstruction Industry and experience within abuilding main contractor. Expert knowledge of Standard Forms of Contractand Standard Methods of Measurement. STRABAG - Work On Progress: Becoming Climate Neutral by 2040. YouTube Disclaimer General Efficiently manage all commercial aspects of the Portfolio of Projects and maintain regular liaisonwith all stakeholders. Team Management & Development Set the structure, roles, responsibilities and competencies required to deliver the projectcommercial management services efficiently and to a consistent high standard. Build a high performing team (manage the successful onboarding of new team members, developpersonal plans, establishment of objectives/targets for all direct reports and monitor on an ongoingbasis). Actively coach and mentor as necessary Delegation of appropriate work to direct reports whilst maintaining accountability Identify necessary and appropriate training needs for direct reports. Plan and implement structured development and training of Commercial Practitioners includingsupervisor / mentor / counsellor role for staff undertaking their APC or equivalent. Promote a culture of contractual & commercial awareness within their portfolio of work. Instil a Strabag culture. Ensure the commercial team adheres to group procedures and governance. Contribute to the production of Business Plan strategy. Commercial Service Delivery Develop and implement a clear commercial strategy on their portfolio and actively engage andinfluence in tender commercial strategy. Ensure that a review of all the contractual obligations and commercial risks is carried out. Provide assurance that the Commercial Practitioners administer the contracts correctly in a timelyand professional manner through regular planned meetings to review contract administration,change control, design management, risk and opportunities and the operation of contract paymentmechanisms. Maximising of cash position, including WIP control, cash flow production & improvement plans forall projects. Engage in work winning duties as required, including proactive release of team members andattendance at Client Presentations and Tender Interviews. Identification of all potential recoveries from insurance policies for the business, and liaison with theInsurance department to prosecute entitlement. Implement and attend the monthly project reviews to interrogate the portfolio performance and takeappropriate action. Ensure the appropriate engagement of pre-construction and operational delivery team members inrelation to the project handover process. Manage and influence strategy in relation to Client and Sub-Contractor disputes where appropriate. Support and advise in the establishment of required contractual insurances, bonds, warranties andParent Company Guarantees Influence and support in the management of project supply chain including Sub-Contractors,Suppliers and Consultants Identify, mitigate and manage risk & opportunities for the portfolio of work. Active management of the work winning process, allocation of resource to commercial elements,liaison with the pre-contract commercial resource. Attend the required reviews with the ExecutiveTeam to explain the portfolio's current and planned performance. Ensure contract conditions are negotiated within the any key risk parameters set by Group Legalprior to contract execution. Ensure compliance with year-end audit requirements. Ensure the portfolio achieves the planned Objectives & Targets. Promote the optimum performance of the project and the project teams through continual reviewingof operations and process and promote margin gains through efficiencies and the effectivemanagement of risk and opportunity. Ensure the out-turn cost and value on the projects are monitored and managed in real time andensure a detailed forecast is maintained and reported on a monthly basis. Support in the management of Main Contract, Sub-Contract and Consultant Final Accounts wherenecessary. Undertake any other work as required by the Commercial Director, including assistance inemergency situations for peers and managers. Corporate Development Maintain a schedule of Client engagement events for equivalent level customer feedback,alignment and future pipeline of work. Suggest Group wide business initiatives and implement local improvements. Become the "face of Strabag" for external engagement at industry events. To share all appropriate information within the Group where different business units are carryingout projects for the same Client to enable the Strabag approach/relationship with Clients. Participate in preparation, development and implementation of new group commercial procedures. To carry out commercial audits on other areas of the business as and when required. Contribute to Functional leadership, bringing best practice into the business, involvement inBusiness Improvement Initiatives. We stand for respect, partnership, and sustainability, creating a work environment that promotes safety, health, and development. Our committed and healthy employees are our most valuable asset - the foundation for sustainable growth and innovation. With our "People. Planet. Progress." strategy and the motto WORK ON PROGRESS, we drive change forward - with the goal of climate neutrality by 2040. At STRABAG around 86,000 people working on progress at more than 2,400 locations worldwide. Uniqueness and individual strengths characterise both our projects and each of us as individuals. Whether its building construction, civil engineering, road construction, underground engineering, bridge building, tunnelling, construction material production, project development or building management - we are always one step ahead so that we can become the most innovative and sustainable construction technology company in Europe. Diversity, inclusion and equal opportunities are integral to this, who we are as a company and how we work. Together we work as partners to complete projects successfully and grow with new challenges. Together we achieve great things. Let's progress! Assistant Quantity Surveyor STRABAG UK Ltd
A global consulting firm in London is seeking a Senior Manager specialized in Japanese-speaking Global Mobility Tax. The role involves managing mobility tax projects, enhancing client relationships, and mentoring junior team members. The ideal candidate should possess an Expatriate Tax qualification, exhibit strong project management abilities, and have a client-focused mentality. EY offers a competitive salary with global opportunities, flexible working arrangements, and a supportive culture for professional growth.
Feb 04, 2026
Full time
A global consulting firm in London is seeking a Senior Manager specialized in Japanese-speaking Global Mobility Tax. The role involves managing mobility tax projects, enhancing client relationships, and mentoring junior team members. The ideal candidate should possess an Expatriate Tax qualification, exhibit strong project management abilities, and have a client-focused mentality. EY offers a competitive salary with global opportunities, flexible working arrangements, and a supportive culture for professional growth.
