Next Chapter Talent is proud to be representing a respected, independent London-based property management firm in the search for a Senior Block Manager . Our client has built a reputation for delivering considered, transparent and consistently high-quality block management across London and the Home Counties. Their portfolio includes a number of complex, high-rise and multi-occupancy developments, and their approach is deliberately relationship-led rather than volume-driven. They are now seeking a Senior Block Manager who brings both technical depth and professional maturity - someone who takes ownership, communicates with authority and operates with quiet confidence. The Role You will take full ownership of a circa 700-unit residential portfolio, with buildings clustered locally to enable effective, hands-on management and presence. The portfolio includes high-rise and complex developments, requiring a strategic, organised and forward-thinking approach. This is a senior position requiring someone comfortable operating at both operational and advisory level - balancing day-to-day delivery with long-term planning, client partnership and commercial oversight. You will be trusted to lead, not just manage. Key Responsibilities Portfolio & Asset Management Full operational responsibility for a locally clustered portfolio of circa 700 units, including high-rise developments Carrying out detailed site inspections with structured, professional reporting Overseeing both reactive maintenance and planned preventative works programmes Taking a strategic view of asset performance, identifying risks, opportunities and long-term improvements Driving consistently high service delivery standards across all buildings Major Works & Section 20 Leading on major works projects from inception through to completion Managing the full Section 20 consultation process, including notices, tendering and contractor engagement Advising clients with a forward-thinking, commercially aware approach to project planning and delivery Coordinating with surveyors, contractors and legal advisors where required Compliance & Building Safety Ensuring full compliance with all relevant legislation, including fire safety and high-rise building regulations Maintaining robust, audit-ready health & safety records Overseeing risk assessments, inspections and remedial actions Managing insurance placements and claims with diligence Financial & Commercial Management Preparing and managing service charge budgets across complex schemes Monitoring expenditure, forecasting and clearly explaining variances Reviewing and approving contractor invoices with strong commercial awareness Supporting reserve fund planning with a long-term, strategic mindset Client & Stakeholder Leadership Acting as the primary point of contact for resident directors, freeholders and leaseholders Leading AGMs, board meetings and client reviews with confidence and clarity Building strong, long-term relationships through transparency, consistency and trust Managing expectations with professionalism and sound judgement, even in challenging situations Leasehold & Legal Matters Interpreting complex lease provisions with confidence Serving statutory notices, including those relating to Section 20 and other leasehold requirements Liaising with legal professionals on disputes, breaches and tribunal matters where necessary About You Proven experience operating at Senior Block Manager level within UK residential property management Experience managing large, complex or high-rise portfolios, ideally of a similar scale Strong track record of delivering Section 20 major works projects Excellent financial and service charge management capability Sound understanding of leasehold legislation and compliance frameworks A forward-thinking and strategic mindset, with the ability to plan beyond the immediate Exceptional relationship management and stakeholder engagement skills A clear, composed and highly professional communication style Commercially aware, detail-focused and solutions-driven Professional qualifications minimum of ATPI, ideally MTPI are essential You will be someone who takes pride in doing things properly - structured, organised and accountable - with the confidence to operate autonomously and the judgement to advise at a senior level. The Opportunity This is not a high-volume, transactional environment. It is measured, well-organised and quality-led - suited to a property professional who values clarity, consistency and long-term relationships over noise and short-term delivery. If you are a strategic, relationship-focused Senior Block Manager looking to take ownership of a well-structured, locally managed portfolio with exposure to complex assets, we would welcome a confidential conversation. To learn more about this opportunity, please contact Zara Benson at Next Chapter Talent. Next Chapter Talent is a boutique, founder-led property recruitment consultancy specialising in the placement of exceptional property professionals across the UK.
Mar 30, 2026
Full time
Next Chapter Talent is proud to be representing a respected, independent London-based property management firm in the search for a Senior Block Manager . Our client has built a reputation for delivering considered, transparent and consistently high-quality block management across London and the Home Counties. Their portfolio includes a number of complex, high-rise and multi-occupancy developments, and their approach is deliberately relationship-led rather than volume-driven. They are now seeking a Senior Block Manager who brings both technical depth and professional maturity - someone who takes ownership, communicates with authority and operates with quiet confidence. The Role You will take full ownership of a circa 700-unit residential portfolio, with buildings clustered locally to enable effective, hands-on management and presence. The portfolio includes high-rise and complex developments, requiring a strategic, organised and forward-thinking approach. This is a senior position requiring someone comfortable operating at both operational and advisory level - balancing day-to-day delivery with long-term planning, client partnership and commercial oversight. You will be trusted to lead, not just manage. Key Responsibilities Portfolio & Asset Management Full operational responsibility for a locally clustered portfolio of circa 700 units, including high-rise developments Carrying out detailed site inspections with structured, professional reporting Overseeing both reactive maintenance and planned preventative works programmes Taking a strategic view of asset performance, identifying risks, opportunities and long-term improvements Driving consistently high service delivery standards across all buildings Major Works & Section 20 Leading on major works projects from inception through to completion Managing the full Section 20 consultation process, including notices, tendering and contractor engagement Advising clients with a forward-thinking, commercially aware approach to project planning and delivery Coordinating with surveyors, contractors and legal advisors where required Compliance & Building Safety Ensuring full compliance with all relevant legislation, including fire safety and high-rise building regulations Maintaining robust, audit-ready health & safety records Overseeing risk assessments, inspections and remedial actions Managing insurance placements and claims with diligence Financial & Commercial Management Preparing and managing service charge budgets across complex schemes Monitoring expenditure, forecasting and clearly explaining variances Reviewing and approving contractor invoices with strong commercial awareness Supporting reserve fund planning with a long-term, strategic mindset Client & Stakeholder Leadership Acting as the primary point of contact for resident directors, freeholders and leaseholders Leading AGMs, board meetings and client reviews with confidence and clarity Building strong, long-term relationships through transparency, consistency and trust Managing expectations with professionalism and sound judgement, even in challenging situations Leasehold & Legal Matters Interpreting complex lease provisions with confidence Serving statutory notices, including those relating to Section 20 and other leasehold requirements Liaising with legal professionals on disputes, breaches and tribunal matters where necessary About You Proven experience operating at Senior Block Manager level within UK residential property management Experience managing large, complex or high-rise portfolios, ideally of a similar scale Strong track record of delivering Section 20 major works projects Excellent financial and service charge management capability Sound understanding of leasehold legislation and compliance frameworks A forward-thinking and strategic mindset, with the ability to plan beyond the immediate Exceptional relationship management and stakeholder engagement skills A clear, composed and highly professional communication style Commercially aware, detail-focused and solutions-driven Professional qualifications minimum of ATPI, ideally MTPI are essential You will be someone who takes pride in doing things properly - structured, organised and accountable - with the confidence to operate autonomously and the judgement to advise at a senior level. The Opportunity This is not a high-volume, transactional environment. It is measured, well-organised and quality-led - suited to a property professional who values clarity, consistency and long-term relationships over noise and short-term delivery. If you are a strategic, relationship-focused Senior Block Manager looking to take ownership of a well-structured, locally managed portfolio with exposure to complex assets, we would welcome a confidential conversation. To learn more about this opportunity, please contact Zara Benson at Next Chapter Talent. Next Chapter Talent is a boutique, founder-led property recruitment consultancy specialising in the placement of exceptional property professionals across the UK.
Available Position: Implementation Consultant Location: Bristol - Hybrid Role: Full Time The Role An exciting opportunity has arisen within our Consulting Department for an experienced Implementation Consultant with strong business understanding and a passion for new technology. We are looking for someone who thrives in a dynamic, collaborative environment and wants to be part of a friendly and professional team. As part of the Operations Team, you will work alongside experienced consultants to manage the implementation of Xledger software for a wide range of customers. This includes working with multiple stakeholders and cross-functional teams to deliver high-quality training, guidance, and domain expertise. You will be a qualified or part-qualified accountant with a track record of successful ERP implementations and experience in system integration. Previous experience in audit, financial control, or finance business partnering will be highly beneficial, as will the ability to quickly build relationships and identify client pain points. In addition to your core implementation responsibilities, this role offers a development path into the Solutions Department. This is ideal for candidates looking to expand into client-facing solution design, commercial support, and business development. Through mentoring and targeted exposure, you'll progressively gain experience in areas such as solution architecture, product demonstration, and proposal development positioning you for a full transition into Solutions over time. Main Responsibilities Acquiring in-depth knowledge of the Xledger product. Managing the implementation of Xledger for new customers. Ensuring implementations follow best practices, helping customers optimise and streamline business processes. Collaborating with Xledger's project management team and resource manager to deliver projects. Driving implementation projects to deliver measurable business benefits identified in the pre-sales process. Managing third-party relationships. Ensuring projects are delivered on time, within budget, and within scope. Reporting to the Consulting Manager or a senior member of the Management Team, including submitting weekly timesheets and 15Five feedback. Providing customer training, including mentoring new starters and interns as needed. Performing intermittent testing of new product releases. Providing input into development priorities, especially for UK-specific accounting requirements. Supporting pre-sales efforts, including solution scoping, demonstrations, and input on proposals. A willingness to travel is essential. Essential Qualifications and Experience Part-qualified accountant (AAT, ACCA, ICAEW, or CIMA) Practical experience in one or more of the following areas: Management and financial accounting Project management, project accounting, project billing Multi-currency reporting, multi-company accounting, and consolidation Purchasing, stock accounting, and ordering Strong understanding of core business processes Full UK driving licence and a willingness to travel. Desired Qualifications and Experience Fully qualified accountant (AAT, ACCA, ICAEW, or CIMA) Experience implementing ERP systems (e.g. Unit4/Agresso, Microsoft, SAP, Sage 200, NetSuite, Oracle), either as a consultant or in-house Practical experience across all of the following areas: Management and financial accounting Project management, project accounting, project billing Multi-currency reporting, multi-company accounting, and consolidation Purchasing, stock accounting, and ordering Prior experience in audit, finance business partnering, or financial control. Strong IT technical skills and understanding. Knowledge of broader organisational systems. Highly Valued Skills Excellent communication and presentation skills Fluent written and spoken business English Flexibility and a strong appetite for learning Strong requirements gathering and analysis abilities Robust IT and technical understanding Advanced problem-solving and troubleshooting capabilities Proven ability to transfer knowledge effectively Personal Characteristics Self-motivated with the ability to motivate others Service-minded, commercially aware, and solution-focused Responsible, reliable, and highly organised Accurate, structured, and detail-oriented Confident under pressure and comfortable to communicate when something isn't known. Able to work independently and as part of a team Comfortable engaging with clients at both technical and senior stakeholder levels Benefits and Terms Full time role. Ability to work from home twice a week. Core hours policy. Health insurance. 26 days holiday, rising by 1 day per 2 years service (up to a maximum of 5 extra days), not including bank holidays. Provision to buy annual leave (after 1 years service). Work Anywhere globally for 4 weeks of the year (after 1 years service). Your birthday-day off An excellent culture with regular paid-for social events. Overview of the Solution's Role The Solutions Consultant plays a pivotal role in driving Xledger's sales success by bridging the gap between technical capabilities and customer needs. Combining strong business acumen with a passion for technology, the role involves working closely with the sales team to understand client objectives, design tailored ERP solutions, and clearly communicate the value of Xledger to both technical and non-technical stakeholders. From conducting in-depth needs analysis, crafting compelling product demonstrations, and supporting proposal development, to engaging in the tender process and attending industry events, the Solutions Consultant ensures that every customer interaction builds trust and drives informed decision-making. Post-sale, they facilitate a smooth transition to implementation teams, all while contributing to strategic initiatives and remaining flexible for regular travel and evolving client demands.
Mar 30, 2026
Full time
Available Position: Implementation Consultant Location: Bristol - Hybrid Role: Full Time The Role An exciting opportunity has arisen within our Consulting Department for an experienced Implementation Consultant with strong business understanding and a passion for new technology. We are looking for someone who thrives in a dynamic, collaborative environment and wants to be part of a friendly and professional team. As part of the Operations Team, you will work alongside experienced consultants to manage the implementation of Xledger software for a wide range of customers. This includes working with multiple stakeholders and cross-functional teams to deliver high-quality training, guidance, and domain expertise. You will be a qualified or part-qualified accountant with a track record of successful ERP implementations and experience in system integration. Previous experience in audit, financial control, or finance business partnering will be highly beneficial, as will the ability to quickly build relationships and identify client pain points. In addition to your core implementation responsibilities, this role offers a development path into the Solutions Department. This is ideal for candidates looking to expand into client-facing solution design, commercial support, and business development. Through mentoring and targeted exposure, you'll progressively gain experience in areas such as solution architecture, product demonstration, and proposal development positioning you for a full transition into Solutions over time. Main Responsibilities Acquiring in-depth knowledge of the Xledger product. Managing the implementation of Xledger for new customers. Ensuring implementations follow best practices, helping customers optimise and streamline business processes. Collaborating with Xledger's project management team and resource manager to deliver projects. Driving implementation projects to deliver measurable business benefits identified in the pre-sales process. Managing third-party relationships. Ensuring projects are delivered on time, within budget, and within scope. Reporting to the Consulting Manager or a senior member of the Management Team, including submitting weekly timesheets and 15Five feedback. Providing customer training, including mentoring new starters and interns as needed. Performing intermittent testing of new product releases. Providing input into development priorities, especially for UK-specific accounting requirements. Supporting pre-sales efforts, including solution scoping, demonstrations, and input on proposals. A willingness to travel is essential. Essential Qualifications and Experience Part-qualified accountant (AAT, ACCA, ICAEW, or CIMA) Practical experience in one or more of the following areas: Management and financial accounting Project management, project accounting, project billing Multi-currency reporting, multi-company accounting, and consolidation Purchasing, stock accounting, and ordering Strong understanding of core business processes Full UK driving licence and a willingness to travel. Desired Qualifications and Experience Fully qualified accountant (AAT, ACCA, ICAEW, or CIMA) Experience implementing ERP systems (e.g. Unit4/Agresso, Microsoft, SAP, Sage 200, NetSuite, Oracle), either as a consultant or in-house Practical experience across all of the following areas: Management and financial accounting Project management, project accounting, project billing Multi-currency reporting, multi-company accounting, and consolidation Purchasing, stock accounting, and ordering Prior experience in audit, finance business partnering, or financial control. Strong IT technical skills and understanding. Knowledge of broader organisational systems. Highly Valued Skills Excellent communication and presentation skills Fluent written and spoken business English Flexibility and a strong appetite for learning Strong requirements gathering and analysis abilities Robust IT and technical understanding Advanced problem-solving and troubleshooting capabilities Proven ability to transfer knowledge effectively Personal Characteristics Self-motivated with the ability to motivate others Service-minded, commercially aware, and solution-focused Responsible, reliable, and highly organised Accurate, structured, and detail-oriented Confident under pressure and comfortable to communicate when something isn't known. Able to work independently and as part of a team Comfortable engaging with clients at both technical and senior stakeholder levels Benefits and Terms Full time role. Ability to work from home twice a week. Core hours policy. Health insurance. 26 days holiday, rising by 1 day per 2 years service (up to a maximum of 5 extra days), not including bank holidays. Provision to buy annual leave (after 1 years service). Work Anywhere globally for 4 weeks of the year (after 1 years service). Your birthday-day off An excellent culture with regular paid-for social events. Overview of the Solution's Role The Solutions Consultant plays a pivotal role in driving Xledger's sales success by bridging the gap between technical capabilities and customer needs. Combining strong business acumen with a passion for technology, the role involves working closely with the sales team to understand client objectives, design tailored ERP solutions, and clearly communicate the value of Xledger to both technical and non-technical stakeholders. From conducting in-depth needs analysis, crafting compelling product demonstrations, and supporting proposal development, to engaging in the tender process and attending industry events, the Solutions Consultant ensures that every customer interaction builds trust and drives informed decision-making. Post-sale, they facilitate a smooth transition to implementation teams, all while contributing to strategic initiatives and remaining flexible for regular travel and evolving client demands.
Douglas Scott Legal Recruitment
Manchester, Lancashire
Legal Operations ManagerAn experienced Operations Manager is wanted for an excellent opportunity with a Legal 500 law firm based in Manchester. Salary is negotiable depending on experience.My client is a national, leading UK law firm known for delivering high-quality legal services within the personal injury arena.Due to continued growth and expansion, they are seeking an experienced and driven Operations Manager to lead and develop their high-performing serious injury teams. This is a pivotal leadership role responsible for delivering exceptional client outcomes, driving operational excellence, and ensuring the highest standards of legal service across complex and high-value injury claims.Key Responsibilities: Lead, inspire and manage Serious Injury Team Leaders and their teams to achieve performance, quality, and service objectives Oversee the operational delivery of claims, ensuring cases are handled efficiently, compliantly, and with empathy Drive continuous improvement initiatives to enhance productivity, client satisfaction, and commercial outcomes Monitor KPIs, financial performance, and case progression to ensure targets are met and exceeded Collaborate with senior leadership to shape strategy and implement business plans within the serious injury function Ensure regulatory compliance and adherence to internal policies and procedures Develop talent through coaching, mentoring, and succession planning Act as a key stakeholder in cross-functional projects and change initiatives Experience in the use and interpretation of MI and data and able to present to executive level as and when required. Manage budgets and P & L The successful candidate will have proven experience leading large-scale operations, ideally within a professional services environment, with responsibility for workforce planning, recruitment, and driving productivity and performance at scale.You will be both strategic and pragmatic, able to translate business objectives into clear operational plans while maintaining attention to detail. You will be confident making timely decisions, taking accountability for outcomes, and leading through change with pace, energy, and resilience.Benefits: Company pension scheme Option to buy extra holidays Flexible working hours/remote working Performance related bonus scheme Private healthcare Life Assurance Employee Assistance Programme including counselling, legal and consumer advice service This is an exciting opportunity to work within a nationally recognised firm that is widely respected for its expertise in serious injury litigation. If this position is of interest you can apply online for immediate consideration or call for more information.
Mar 30, 2026
Full time
Legal Operations ManagerAn experienced Operations Manager is wanted for an excellent opportunity with a Legal 500 law firm based in Manchester. Salary is negotiable depending on experience.My client is a national, leading UK law firm known for delivering high-quality legal services within the personal injury arena.Due to continued growth and expansion, they are seeking an experienced and driven Operations Manager to lead and develop their high-performing serious injury teams. This is a pivotal leadership role responsible for delivering exceptional client outcomes, driving operational excellence, and ensuring the highest standards of legal service across complex and high-value injury claims.Key Responsibilities: Lead, inspire and manage Serious Injury Team Leaders and their teams to achieve performance, quality, and service objectives Oversee the operational delivery of claims, ensuring cases are handled efficiently, compliantly, and with empathy Drive continuous improvement initiatives to enhance productivity, client satisfaction, and commercial outcomes Monitor KPIs, financial performance, and case progression to ensure targets are met and exceeded Collaborate with senior leadership to shape strategy and implement business plans within the serious injury function Ensure regulatory compliance and adherence to internal policies and procedures Develop talent through coaching, mentoring, and succession planning Act as a key stakeholder in cross-functional projects and change initiatives Experience in the use and interpretation of MI and data and able to present to executive level as and when required. Manage budgets and P & L The successful candidate will have proven experience leading large-scale operations, ideally within a professional services environment, with responsibility for workforce planning, recruitment, and driving productivity and performance at scale.You will be both strategic and pragmatic, able to translate business objectives into clear operational plans while maintaining attention to detail. You will be confident making timely decisions, taking accountability for outcomes, and leading through change with pace, energy, and resilience.Benefits: Company pension scheme Option to buy extra holidays Flexible working hours/remote working Performance related bonus scheme Private healthcare Life Assurance Employee Assistance Programme including counselling, legal and consumer advice service This is an exciting opportunity to work within a nationally recognised firm that is widely respected for its expertise in serious injury litigation. If this position is of interest you can apply online for immediate consideration or call for more information.
Head of Project Management (IT) Full-time Hybrid (at least 3 days per week on-site in Bloomsbury, London) Fixed term (until 11 October 2026) £58,162 per annum Application deadline: 12pm (midday) on Monday, 6 April 2026 About the role The British Museum is looking for an inspirational Head of Project Management or Head of PMO to join and lead the team of project managers within the Information Services department. Due to operational needs and contract length, ideally you will be available to start 1 month after offer. This is a pivotal role, combining people leadership with the opportunity to review, revitalise and future-proof how project management operates across the department, improving project standards. As Head of Project Management, you will provide operational leadership for the Project Management function within Information Services. You will line manage a team of Project Manager while also leading a focused programme of improvement to our project management processes, documentation and governance. A core priority for the duration of this contract will be to review what is and isn't working. You will guide in establishing clear, consistent and proportionate standards that support effective delivery across a diverse portfolio of technology and digital projects. This is an exciting opportunity for a hands-on leader that enjoys balancing strategic thinking with practical delivery who is motivated by high-performing teams, strengthening governance and embedding clear, pragmatic ways of working. Key areas of responsibility Provide operational leadership to the Project Management team, setting clear direction and expectations for delivery across a wide range of projects. Lead, develop, and manage Project Managers, fostering a collaborative, inclusive and high-performing team culture. Review, refresh and embed project management methodologies, standards and documentation, ensuring they are pragmatic, of a high standard and consistently applied. Improve and streamline project governance, including gate processes, reporting and engaging with boards and decision-making forums. Ensure project reporting across budgets, risks, progress and resourcing is of the highest standard. Support the development of project management capability, including standards, behaviours and professional development. Work closely with senior stakeholders across the organisation, influencing and advising on project delivery approaches. About you Significant experience in IT or digital project management, including leading multiple concurrent projects of varying size and complexity. Proven experience of line managing project managers and developing high-performing teams. Strong understanding of project governance, reporting, risk and assurance. Experience of reviewing, designing and/or improving project management frameworks and documentation. Confidence working with senior stakeholders and governance boards, able to influence and advise at all levels. Excellent communication and document-writing skills, with the ability to bring clarity to complex issues. A recognised project management qualification, such as PRINCE2, PMP or equivalent. Experience in the public sector, cultural organisations, higher education or charities is welcomed, but not essential. Benefits At the British Museum, we believe our people are at the heart of everything we do. That's why we've designed a benefits package that goes beyond the ordinary. Our full list of benefits can be found here , but we've outlined some highlights below: Free exhibition entry for you and guests, exclusive private views, ICOM and reciprocal museum access. 25 days' annual leave plus bank holidays and 2.5 privilege days (and +5 days after 10 years). Social and wellbeing perks including Staff parties, social clubs, CSSC sports and leisure, and support from the Civil Service Retirement Fellowship. Peer support and allyship with five diversity networks for community. Learning and development through courses, mentoring and Athena as well as support for professional qualifications. Employee Assistance Programme available 24/7 for counselling, wellbeing support and more. Support for carers through Employers for Carers. Civil Service Pension Scheme with a secure, inflation linked defined benefit. Our Values Our values drive everything we do, from how we handle our objects to how we work in our team to fostering a culture where everyone feels heard and empowered: Care Deeply Embrace the Unknown Spark Curiosity Value Many Voices These are a core part of how we recruit. Throughout the application, interview and selection process, we look for examples of how candidates demonstrate these behaviours in their own work and experiences. We encourage you to familiarise yourself with our values and reflect them in your application. Additional details At the British Museum, we are committed to a fair and inclusive recruitment process where every applicant has the opportunity to present their genuine strengths and experience in their own voice. While we recognise that AI tools can be helpful when preparing applications, we expect all submissions to accurately reflect everyone's skills and background, and we may withdraw applications that appear to be generated entirely by AI. During interviews, we want to hear directly from candidates and therefore do not permit the use of AI to generate or support answers, though assistive technologies used as reasonable adjustments are fully welcomed. If you have any additional needs that we should be aware of to support you with your application, please provide details The Museum also adheres to the HMG Baseline Personnel Security Standard (BPSS) for pre-employment screening of Civil Servants.
Mar 30, 2026
Full time
Head of Project Management (IT) Full-time Hybrid (at least 3 days per week on-site in Bloomsbury, London) Fixed term (until 11 October 2026) £58,162 per annum Application deadline: 12pm (midday) on Monday, 6 April 2026 About the role The British Museum is looking for an inspirational Head of Project Management or Head of PMO to join and lead the team of project managers within the Information Services department. Due to operational needs and contract length, ideally you will be available to start 1 month after offer. This is a pivotal role, combining people leadership with the opportunity to review, revitalise and future-proof how project management operates across the department, improving project standards. As Head of Project Management, you will provide operational leadership for the Project Management function within Information Services. You will line manage a team of Project Manager while also leading a focused programme of improvement to our project management processes, documentation and governance. A core priority for the duration of this contract will be to review what is and isn't working. You will guide in establishing clear, consistent and proportionate standards that support effective delivery across a diverse portfolio of technology and digital projects. This is an exciting opportunity for a hands-on leader that enjoys balancing strategic thinking with practical delivery who is motivated by high-performing teams, strengthening governance and embedding clear, pragmatic ways of working. Key areas of responsibility Provide operational leadership to the Project Management team, setting clear direction and expectations for delivery across a wide range of projects. Lead, develop, and manage Project Managers, fostering a collaborative, inclusive and high-performing team culture. Review, refresh and embed project management methodologies, standards and documentation, ensuring they are pragmatic, of a high standard and consistently applied. Improve and streamline project governance, including gate processes, reporting and engaging with boards and decision-making forums. Ensure project reporting across budgets, risks, progress and resourcing is of the highest standard. Support the development of project management capability, including standards, behaviours and professional development. Work closely with senior stakeholders across the organisation, influencing and advising on project delivery approaches. About you Significant experience in IT or digital project management, including leading multiple concurrent projects of varying size and complexity. Proven experience of line managing project managers and developing high-performing teams. Strong understanding of project governance, reporting, risk and assurance. Experience of reviewing, designing and/or improving project management frameworks and documentation. Confidence working with senior stakeholders and governance boards, able to influence and advise at all levels. Excellent communication and document-writing skills, with the ability to bring clarity to complex issues. A recognised project management qualification, such as PRINCE2, PMP or equivalent. Experience in the public sector, cultural organisations, higher education or charities is welcomed, but not essential. Benefits At the British Museum, we believe our people are at the heart of everything we do. That's why we've designed a benefits package that goes beyond the ordinary. Our full list of benefits can be found here , but we've outlined some highlights below: Free exhibition entry for you and guests, exclusive private views, ICOM and reciprocal museum access. 25 days' annual leave plus bank holidays and 2.5 privilege days (and +5 days after 10 years). Social and wellbeing perks including Staff parties, social clubs, CSSC sports and leisure, and support from the Civil Service Retirement Fellowship. Peer support and allyship with five diversity networks for community. Learning and development through courses, mentoring and Athena as well as support for professional qualifications. Employee Assistance Programme available 24/7 for counselling, wellbeing support and more. Support for carers through Employers for Carers. Civil Service Pension Scheme with a secure, inflation linked defined benefit. Our Values Our values drive everything we do, from how we handle our objects to how we work in our team to fostering a culture where everyone feels heard and empowered: Care Deeply Embrace the Unknown Spark Curiosity Value Many Voices These are a core part of how we recruit. Throughout the application, interview and selection process, we look for examples of how candidates demonstrate these behaviours in their own work and experiences. We encourage you to familiarise yourself with our values and reflect them in your application. Additional details At the British Museum, we are committed to a fair and inclusive recruitment process where every applicant has the opportunity to present their genuine strengths and experience in their own voice. While we recognise that AI tools can be helpful when preparing applications, we expect all submissions to accurately reflect everyone's skills and background, and we may withdraw applications that appear to be generated entirely by AI. During interviews, we want to hear directly from candidates and therefore do not permit the use of AI to generate or support answers, though assistive technologies used as reasonable adjustments are fully welcomed. If you have any additional needs that we should be aware of to support you with your application, please provide details The Museum also adheres to the HMG Baseline Personnel Security Standard (BPSS) for pre-employment screening of Civil Servants.
Legal Operations ManagerAn experienced Operations Manager is wanted for an excellent opportunity with a Legal 500 law firm based in Leeds. Salary is negotiable depending on experience.My client is a national, leading UK law firm known for delivering high-quality legal services within the personal injury arena.Due to continued growth and expansion, they are seeking an experienced and driven Operations Manager to lead and develop their high-performing serious injury teams. This is a pivotal leadership role responsible for delivering exceptional client outcomes, driving operational excellence, and ensuring the highest standards of legal service across complex and high-value injury claims.Key Responsibilities: Lead, inspire and manage Serious Injury Team Leaders and their teams to achieve performance, quality, and service objectives Oversee the operational delivery of claims, ensuring cases are handled efficiently, compliantly, and with empathy Drive continuous improvement initiatives to enhance productivity, client satisfaction, and commercial outcomes Monitor KPIs, financial performance, and case progression to ensure targets are met and exceeded Collaborate with senior leadership to shape strategy and implement business plans within the serious injury function Ensure regulatory compliance and adherence to internal policies and procedures Develop talent through coaching, mentoring, and succession planning Act as a key stakeholder in cross-functional projects and change initiatives Experience in the use and interpretation of MI and data and able to present to executive level as and when required. Manage budgets and P & L The successful candidate will have proven experience leading large-scale operations, ideally within a professional services environment, with responsibility for workforce planning, recruitment, and driving productivity and performance at scale.You will be both strategic and pragmatic, able to translate business objectives into clear operational plans while maintaining attention to detail. You will be confident making timely decisions, taking accountability for outcomes, and leading through change with pace, energy, and resilience.Benefits: Company pension scheme Option to buy extra holidays Flexible working hours/remote working Performance related bonus scheme Private healthcare Life Assurance Employee Assistance Programme including counselling, legal and consumer advice service This is an exciting opportunity to work within a nationally recognised firm that is widely respected for its expertise in serious injury litigation. If this position is of interest you can apply online for immediate consideration or call for more information.
Mar 30, 2026
Full time
Legal Operations ManagerAn experienced Operations Manager is wanted for an excellent opportunity with a Legal 500 law firm based in Leeds. Salary is negotiable depending on experience.My client is a national, leading UK law firm known for delivering high-quality legal services within the personal injury arena.Due to continued growth and expansion, they are seeking an experienced and driven Operations Manager to lead and develop their high-performing serious injury teams. This is a pivotal leadership role responsible for delivering exceptional client outcomes, driving operational excellence, and ensuring the highest standards of legal service across complex and high-value injury claims.Key Responsibilities: Lead, inspire and manage Serious Injury Team Leaders and their teams to achieve performance, quality, and service objectives Oversee the operational delivery of claims, ensuring cases are handled efficiently, compliantly, and with empathy Drive continuous improvement initiatives to enhance productivity, client satisfaction, and commercial outcomes Monitor KPIs, financial performance, and case progression to ensure targets are met and exceeded Collaborate with senior leadership to shape strategy and implement business plans within the serious injury function Ensure regulatory compliance and adherence to internal policies and procedures Develop talent through coaching, mentoring, and succession planning Act as a key stakeholder in cross-functional projects and change initiatives Experience in the use and interpretation of MI and data and able to present to executive level as and when required. Manage budgets and P & L The successful candidate will have proven experience leading large-scale operations, ideally within a professional services environment, with responsibility for workforce planning, recruitment, and driving productivity and performance at scale.You will be both strategic and pragmatic, able to translate business objectives into clear operational plans while maintaining attention to detail. You will be confident making timely decisions, taking accountability for outcomes, and leading through change with pace, energy, and resilience.Benefits: Company pension scheme Option to buy extra holidays Flexible working hours/remote working Performance related bonus scheme Private healthcare Life Assurance Employee Assistance Programme including counselling, legal and consumer advice service This is an exciting opportunity to work within a nationally recognised firm that is widely respected for its expertise in serious injury litigation. If this position is of interest you can apply online for immediate consideration or call for more information.
We have a fantastic opportunity for an experienced Senior Project Manager to join a major nuclear civil infrastructure project based in Whitehaven . This role will take full responsibility for leading the project team and ensuring the successful delivery of project objectives, acting as the primary client representative while maintaining strong governance, commercial control and programme performan click apply for full job details
Mar 30, 2026
Full time
We have a fantastic opportunity for an experienced Senior Project Manager to join a major nuclear civil infrastructure project based in Whitehaven . This role will take full responsibility for leading the project team and ensuring the successful delivery of project objectives, acting as the primary client representative while maintaining strong governance, commercial control and programme performan click apply for full job details
Hotel Porter to offer information and assistance to visitors and hotel guests in regard to hotel facilities, local attractions, dining, entertainment, transportation, sports events, recreation, tours, health and beauty treatments, child-care, cultural events, shopping etc., while projecting a positive image at all times is required for a well-established hotel chain based in Central London. Please note: This is not a Security role and candidates must be prepared to carry out Food and Beverage Assistant duties which includes working behind the Bar. SALARY: Competitive LOCATION: Central London JOB TYPE: Full-Time, Permanent JOB OVERVIEW We have a fantastic new job opportunity for a Hotel Porter to offer information and assistance to visitors and hotel guests in regard to hotel facilities, local attractions, dining, entertainment, transportation, sports events, recreation, tours, health and beauty treatments, child-care, cultural events, shopping etc., while projecting a positive image of the hotel and company at all times. Working as the Hotel Porter you will keep a folder at the Concierge desk containing up-do-date information on restaurants, entertainment venues, transportation links, car hire, airport pick-up services, health & beauty treatments, child-care, cultural events, courier services, laundry facilities, shopping and any other services that may be of interest to hotel guests. As the Hotel Porter you will maintain a courteous and professional telephone manner at all times and deliver all messages and correspondence to guests or the relevant department in a prompt and timely manner. DUTIES Your duties as a Hotel Porter and Food and Beverage Assistant will include: Administration Maintain accurate record of customer reservations for the restaurants and bars Check and accept deliveries Verify use-by and expiration dates on all goods received Assist in placing orders and requisitions. Complete all necessary paperwork Keep all delivery notes safe and pass them to the F&B Manager/Cost Control Keep menus, brochures and other promotional materials clean, tidy and readily available Obtain a guest list from reception at the start of each shift Ensure complete and accurate handover between shifts Keep a supply of local maps, brochures and magazines containing relevant local information Keep accurate record of all bookings made for guests Telephone Be fully conversant with all telephone and fax equipment Keep record and be familiar with all extension numbers in the Hotel Maintain a courteous and professional telephone manner at all times Record and pass all messages to guests and other employees promptly Guest Services Welcome guests upon arrival, help them with their luggage, escort them to the room and inform them of all in-room and Hotel facilities Identify return clients and welcome them back Escort customers to an appropriate table or waiting area and assist with coats and bags Present the correct menus and give any explanation on menu items Give customers accurate information about any drinks offered in the menu Promote certain items of food and drinks at appropriate times (e.g. special weekend menus etc.) Liaise with kitchen staff and serve the correct type, quality and quantity of food in accordance with laid down procedures Attend to all guests and potential clients at the Concierge desk and in the hotel lobby in a courteous and efficient manner Answer customer enquiries politely and efficiently and where necessary seek help and information from other departments Serve drinks and snacks in the bar and lobby areas, following licensing law and weights and measures requirements Recommend hotel facilities and services first, or those of sister hotels if possible Ensure that only approved or contracted suppliers are used when recommending/booking a service for a guest Handle complaints promptly and professionally. Seek the assistance of senior reception staff, guest relations and the Duty Manager when necessary Accounting and Cashiering Ensure the security of all moneys kept at the Concierge desk at all times, bearing personal responsibility for it Be familiar with the deposit/payment policy of suppliers Inform the guest where a higher charge will be incurred due to including commission Ensure correct laundry charges are applied to guest accounts and file a copy of the Audit Trail or guest bill with the movement list General Be fully conversant with hotel and in-room facilities Keep the Concierge desk and lobby area clean and tidy at all times Carry out minor repairs in guest bedrooms and public areas when necessary Arrive on duty at the correct time Ensure full and accurate handover between shifts HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV's of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14519 Full-Time, Permanent Hospitality and Catering Jobs, Careers and Vacancies. Find a new job and work in Central London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. Food and Beverage Assistant - F&B AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. AWD-IN-SPJ
Mar 30, 2026
Full time
Hotel Porter to offer information and assistance to visitors and hotel guests in regard to hotel facilities, local attractions, dining, entertainment, transportation, sports events, recreation, tours, health and beauty treatments, child-care, cultural events, shopping etc., while projecting a positive image at all times is required for a well-established hotel chain based in Central London. Please note: This is not a Security role and candidates must be prepared to carry out Food and Beverage Assistant duties which includes working behind the Bar. SALARY: Competitive LOCATION: Central London JOB TYPE: Full-Time, Permanent JOB OVERVIEW We have a fantastic new job opportunity for a Hotel Porter to offer information and assistance to visitors and hotel guests in regard to hotel facilities, local attractions, dining, entertainment, transportation, sports events, recreation, tours, health and beauty treatments, child-care, cultural events, shopping etc., while projecting a positive image of the hotel and company at all times. Working as the Hotel Porter you will keep a folder at the Concierge desk containing up-do-date information on restaurants, entertainment venues, transportation links, car hire, airport pick-up services, health & beauty treatments, child-care, cultural events, courier services, laundry facilities, shopping and any other services that may be of interest to hotel guests. As the Hotel Porter you will maintain a courteous and professional telephone manner at all times and deliver all messages and correspondence to guests or the relevant department in a prompt and timely manner. DUTIES Your duties as a Hotel Porter and Food and Beverage Assistant will include: Administration Maintain accurate record of customer reservations for the restaurants and bars Check and accept deliveries Verify use-by and expiration dates on all goods received Assist in placing orders and requisitions. Complete all necessary paperwork Keep all delivery notes safe and pass them to the F&B Manager/Cost Control Keep menus, brochures and other promotional materials clean, tidy and readily available Obtain a guest list from reception at the start of each shift Ensure complete and accurate handover between shifts Keep a supply of local maps, brochures and magazines containing relevant local information Keep accurate record of all bookings made for guests Telephone Be fully conversant with all telephone and fax equipment Keep record and be familiar with all extension numbers in the Hotel Maintain a courteous and professional telephone manner at all times Record and pass all messages to guests and other employees promptly Guest Services Welcome guests upon arrival, help them with their luggage, escort them to the room and inform them of all in-room and Hotel facilities Identify return clients and welcome them back Escort customers to an appropriate table or waiting area and assist with coats and bags Present the correct menus and give any explanation on menu items Give customers accurate information about any drinks offered in the menu Promote certain items of food and drinks at appropriate times (e.g. special weekend menus etc.) Liaise with kitchen staff and serve the correct type, quality and quantity of food in accordance with laid down procedures Attend to all guests and potential clients at the Concierge desk and in the hotel lobby in a courteous and efficient manner Answer customer enquiries politely and efficiently and where necessary seek help and information from other departments Serve drinks and snacks in the bar and lobby areas, following licensing law and weights and measures requirements Recommend hotel facilities and services first, or those of sister hotels if possible Ensure that only approved or contracted suppliers are used when recommending/booking a service for a guest Handle complaints promptly and professionally. Seek the assistance of senior reception staff, guest relations and the Duty Manager when necessary Accounting and Cashiering Ensure the security of all moneys kept at the Concierge desk at all times, bearing personal responsibility for it Be familiar with the deposit/payment policy of suppliers Inform the guest where a higher charge will be incurred due to including commission Ensure correct laundry charges are applied to guest accounts and file a copy of the Audit Trail or guest bill with the movement list General Be fully conversant with hotel and in-room facilities Keep the Concierge desk and lobby area clean and tidy at all times Carry out minor repairs in guest bedrooms and public areas when necessary Arrive on duty at the correct time Ensure full and accurate handover between shifts HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV's of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14519 Full-Time, Permanent Hospitality and Catering Jobs, Careers and Vacancies. Find a new job and work in Central London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. Food and Beverage Assistant - F&B AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. AWD-IN-SPJ
Job Title: Site Agent - Highways and Civils Location: Newcastle Salary: 400 - 410 per day Duration: 5 Months Role Overview: A hands on Site Agent managing & pushing forward a Highways Civils scheme in Newcastle. Must have extensive experience in highways, drainage, programming, RAMS and more. Key Requirements: Prior experience managing highways civils schemes in a Site Agent or Project Manager role in the UK. A good communicator, able to deal with a range of people, tasks and obligations Well organised, self-starter, able to implement procedures and effectively manage all aspects of the works Responsibilities: Pre-contract planning and liaison with estimators Liaising with internal and external project stakeholders Planning, programming, and resourcing contracts Identifying tender and other financial opportunities Delegating duties to engineering and contracts staff Identifying, evaluating, and managing claims and variations Accepting, approving, and issuing contracts and subcontracts Compiling applications for payment and agreeing final accounts Providing quality input to regional management and planning meetings Managing projects to achieve financial, safety, quality, and environmental targets Upholding immaculate Health & safety standards for the projects you are on Promote integrated working with other members within the project to create a one-team ethos, including development of team members Support the implementation and monitoring of Performance Excellence and Health & Safety policies and procedures in accordance with the clients' standards Contacts to Apply: Alex Hartley - Civils Resourcer - (phone number removed) Damian Aston - Regional Manager - (phone number removed)
Mar 30, 2026
Contractor
Job Title: Site Agent - Highways and Civils Location: Newcastle Salary: 400 - 410 per day Duration: 5 Months Role Overview: A hands on Site Agent managing & pushing forward a Highways Civils scheme in Newcastle. Must have extensive experience in highways, drainage, programming, RAMS and more. Key Requirements: Prior experience managing highways civils schemes in a Site Agent or Project Manager role in the UK. A good communicator, able to deal with a range of people, tasks and obligations Well organised, self-starter, able to implement procedures and effectively manage all aspects of the works Responsibilities: Pre-contract planning and liaison with estimators Liaising with internal and external project stakeholders Planning, programming, and resourcing contracts Identifying tender and other financial opportunities Delegating duties to engineering and contracts staff Identifying, evaluating, and managing claims and variations Accepting, approving, and issuing contracts and subcontracts Compiling applications for payment and agreeing final accounts Providing quality input to regional management and planning meetings Managing projects to achieve financial, safety, quality, and environmental targets Upholding immaculate Health & safety standards for the projects you are on Promote integrated working with other members within the project to create a one-team ethos, including development of team members Support the implementation and monitoring of Performance Excellence and Health & Safety policies and procedures in accordance with the clients' standards Contacts to Apply: Alex Hartley - Civils Resourcer - (phone number removed) Damian Aston - Regional Manager - (phone number removed)
Our client specialises in property, office investments, hospitality, and construction. They have assets valued up to £3billion. Now seeking an experienced Senior Design Manager on a permanent basis. The position will be based out of their head office in Uxbridge, West London. You will design lead a few projects ranging from £10m - £40m click apply for full job details
Mar 30, 2026
Full time
Our client specialises in property, office investments, hospitality, and construction. They have assets valued up to £3billion. Now seeking an experienced Senior Design Manager on a permanent basis. The position will be based out of their head office in Uxbridge, West London. You will design lead a few projects ranging from £10m - £40m click apply for full job details
Occupational Therapist Primary and Secondary - SEN (SEMH/ASD/LD) Location: Hertfordshire and CBC (across trust schools) Contract: Permanent - Full time Salary: £35,000-£47,000 (Band 5-6 equivalent, depending on experience) Hours: 32 hours Term time only Reports to: Senior Leader/ SENCO Start Date: As soon as possible Job Purpose As an Occupational Therapist, you will deliver high-quality, specialist OT provision across both primary and secondary SEN/SEMH/ASD/LD settings. The role focuses on enabling pupils to access learning, regulate effectively, develop independence, and participate meaningfully in school life. The post-holder will be an integral part of the multi-disciplinary team, providing direct therapy, assessments, staff training, equipment recommendations, and strategic therapeutic input across the trust. Key Responsibilities Clinical practice and intervention Provide high quality occupational therapy interventions for pupils across primary and secondary phases. Deliver direct therapy as outlined in Education, Health and Care Plans (EHCPs). Deliver targeted small group and whole class interventions to support sensory regulation, functional skills, participation and independence. Develop and review personalised therapy plans in collaboration with staff and families. Embed OT strategies within the curriculum by modelling practice and coaching teachers/support staff. Maintain professional standards in line with HCPC and RCOT guidelines. Assessment and equipment Carry out comprehensive functional, sensory and environmental assessments using evidence based tools. Identify the need for specialist equipment and make recommendations for purchase. Set up, monitor and adjust equipment to ensure safe and effective use. Train staff and parents on appropriate and safe use of equipment. Maintain oversight of equipment safety, suitability and reporting. Staff training, support and capacity building Plan and deliver high quality training for staff, including INSET, workshops, and informal coaching. Support teachers and support staff to integrate OT strategies into daily routines and classroom practice. Provide advice to staff on pupils' sensory, physical, emotional and functional needs. Work closely with SENCOs, intervention and pastoral teams and leaders to build sustainable therapeutic practice across settings. Professional standards Uphold the trust's values, policies and safeguarding responsibilities. Keep accurate, up-to-date clinical records and reports in line with HCPC standards. Prepare clear written reports for review meetings, professionals and families. Manage your own caseload, time and priorities effectively. Engage in professional development, supervision and reflective practice. Stay informed of current research, legislation and evidence-based approaches in educational OT. Multi-disciplinary working Participate in multi-disciplinary meetings, assessments and reviews. Work collaboratively with teachers, SENCOs, leaders, therapists and external agencies. Contribute specialist knowledge to behaviour support planning, environmental adaptations and curriculum access. Support transitions between key stages, provisions or schools. Offer specialist guidance to parents and carers when appropriate. Communication and documentation Maintain accurate clinical documentation and data in line with GDPR requirements. Communicate clearly with pupils, families and professionals. Provide specialist advice during EHCP reviews, annual reviews and planning meetings. Produce reports that inform school practice, family understanding and statutory processes. Health, safety and safeguarding Comply with all trust policies including Safeguarding, Child Protection, Behaviour, Whistleblowing and Health and Safety. Maintain safe working practices in all therapy activities. Report any safeguarding concerns immediately in line with policy. Professional development Maintain current registration with Health and Care Professionals Council (HCPC) or other relevant professional body Participate in regular supervision (clinical and managerial). Pursue CPD relevant to SEMH, ASD, sensory integration, LD, and educational practice. Contribute to trust wide development, pilot projects, and continuous improvement initiatives. Person specification Qualifications Degree or master's in occupational therapy (essential) HCPC registration or other relevant professional body (essential) Experience Experience working with children/young people with SEN (essential) Experience in school or educational settings (desirable) Experience in multi-disciplinary teams (essential) Experience training or coaching staff (desirable) Knowledge and skills Strong understanding of sensory needs, regulation and functional skill development Ability to conduct a variety of assessments Knowledge of specialist OT equipment Excellent communication and report writing skills Understanding of the EHCP process Ability to manage caseloads across multiple sites- currently Stevenage, Baldock and Dunstable Personal qualities Positive, solution-focused and adaptable Reflective, professional and committed to CPD Strong relationship builder with staff, pupils and families Committed to inclusive, trauma informed and pupil centred practice High integrity and strong safeguarding awareness
Mar 30, 2026
Full time
Occupational Therapist Primary and Secondary - SEN (SEMH/ASD/LD) Location: Hertfordshire and CBC (across trust schools) Contract: Permanent - Full time Salary: £35,000-£47,000 (Band 5-6 equivalent, depending on experience) Hours: 32 hours Term time only Reports to: Senior Leader/ SENCO Start Date: As soon as possible Job Purpose As an Occupational Therapist, you will deliver high-quality, specialist OT provision across both primary and secondary SEN/SEMH/ASD/LD settings. The role focuses on enabling pupils to access learning, regulate effectively, develop independence, and participate meaningfully in school life. The post-holder will be an integral part of the multi-disciplinary team, providing direct therapy, assessments, staff training, equipment recommendations, and strategic therapeutic input across the trust. Key Responsibilities Clinical practice and intervention Provide high quality occupational therapy interventions for pupils across primary and secondary phases. Deliver direct therapy as outlined in Education, Health and Care Plans (EHCPs). Deliver targeted small group and whole class interventions to support sensory regulation, functional skills, participation and independence. Develop and review personalised therapy plans in collaboration with staff and families. Embed OT strategies within the curriculum by modelling practice and coaching teachers/support staff. Maintain professional standards in line with HCPC and RCOT guidelines. Assessment and equipment Carry out comprehensive functional, sensory and environmental assessments using evidence based tools. Identify the need for specialist equipment and make recommendations for purchase. Set up, monitor and adjust equipment to ensure safe and effective use. Train staff and parents on appropriate and safe use of equipment. Maintain oversight of equipment safety, suitability and reporting. Staff training, support and capacity building Plan and deliver high quality training for staff, including INSET, workshops, and informal coaching. Support teachers and support staff to integrate OT strategies into daily routines and classroom practice. Provide advice to staff on pupils' sensory, physical, emotional and functional needs. Work closely with SENCOs, intervention and pastoral teams and leaders to build sustainable therapeutic practice across settings. Professional standards Uphold the trust's values, policies and safeguarding responsibilities. Keep accurate, up-to-date clinical records and reports in line with HCPC standards. Prepare clear written reports for review meetings, professionals and families. Manage your own caseload, time and priorities effectively. Engage in professional development, supervision and reflective practice. Stay informed of current research, legislation and evidence-based approaches in educational OT. Multi-disciplinary working Participate in multi-disciplinary meetings, assessments and reviews. Work collaboratively with teachers, SENCOs, leaders, therapists and external agencies. Contribute specialist knowledge to behaviour support planning, environmental adaptations and curriculum access. Support transitions between key stages, provisions or schools. Offer specialist guidance to parents and carers when appropriate. Communication and documentation Maintain accurate clinical documentation and data in line with GDPR requirements. Communicate clearly with pupils, families and professionals. Provide specialist advice during EHCP reviews, annual reviews and planning meetings. Produce reports that inform school practice, family understanding and statutory processes. Health, safety and safeguarding Comply with all trust policies including Safeguarding, Child Protection, Behaviour, Whistleblowing and Health and Safety. Maintain safe working practices in all therapy activities. Report any safeguarding concerns immediately in line with policy. Professional development Maintain current registration with Health and Care Professionals Council (HCPC) or other relevant professional body Participate in regular supervision (clinical and managerial). Pursue CPD relevant to SEMH, ASD, sensory integration, LD, and educational practice. Contribute to trust wide development, pilot projects, and continuous improvement initiatives. Person specification Qualifications Degree or master's in occupational therapy (essential) HCPC registration or other relevant professional body (essential) Experience Experience working with children/young people with SEN (essential) Experience in school or educational settings (desirable) Experience in multi-disciplinary teams (essential) Experience training or coaching staff (desirable) Knowledge and skills Strong understanding of sensory needs, regulation and functional skill development Ability to conduct a variety of assessments Knowledge of specialist OT equipment Excellent communication and report writing skills Understanding of the EHCP process Ability to manage caseloads across multiple sites- currently Stevenage, Baldock and Dunstable Personal qualities Positive, solution-focused and adaptable Reflective, professional and committed to CPD Strong relationship builder with staff, pupils and families Committed to inclusive, trauma informed and pupil centred practice High integrity and strong safeguarding awareness
APPLE TECHNICAL RECRUITMENT (UK) LIMITED
Peterborough, Cambridgeshire
Vacancy Summary Job Title: Site Manager Job Type: Permanent Job Ref: Location: Cambridgeshire (Peterborough area) Start Date: ASAP Salary: c 50k- 60k basic plus competitive package inc car or allowance, healthcare, pension, bonus. Company & Project: An award winning Cambridgeshire based Tier 1 Main Contractor are seeking to recruit a talented Site Manager to join their team, initially working on a c 15m Education sector project in the local area. The business works across multiple sectors including: Higher Education, Healthcare, MOJ, Leisure and Mixed-Use sectors on a regional basis and are looking to grow their Construction Delivery team due to recent project wins. The business is recognised for its employee focus and long-term stable history, with many of the senior management and employees working for the business for many years. Duties & Responsibilities: The successful Site Manager will take responsibility for managing all site management functions across key packages on the project: from health & safety, short term programming and progress monitoring for subcontractors, and delivering a quality build with low defects. Excellent communication skills are essential at this business, as the Site Manager will be expected to liaise with the client and long-term suppliers, as well as act as a mentor to junior members of the team. Due to the size of the project and the responsibility needed, the Main Contractor is looking for a professional with experience working on projects over 5m in value. Desirable Experience: - Previously held a Site Manager position with a Main Contractor on projects c 5m+ in value. - Exceptional track record for delivering sites on time and to a high standard of finish. - Excellent communication skills. - Previous Roles: Assistant Site Manager OR Construction Manager OR Site Manager OR Senior Site Manager OR Package Manager. Qualifications & Skills: Degree in Construction Management, NVQ Level 6 or above, or another comparable qualification/trade background and associated qualification. CSCS Card Essential. Application Process: If you would like more information on this Site Manager position or any other vacancy please email your current CV through to Jess Quinn; where it will be reviewed and you will be contacted within 48 hours if your CV is of interest. Services advertised by Apple Technical Recruitment are that of an Employment Agency/Business.
Mar 30, 2026
Full time
Vacancy Summary Job Title: Site Manager Job Type: Permanent Job Ref: Location: Cambridgeshire (Peterborough area) Start Date: ASAP Salary: c 50k- 60k basic plus competitive package inc car or allowance, healthcare, pension, bonus. Company & Project: An award winning Cambridgeshire based Tier 1 Main Contractor are seeking to recruit a talented Site Manager to join their team, initially working on a c 15m Education sector project in the local area. The business works across multiple sectors including: Higher Education, Healthcare, MOJ, Leisure and Mixed-Use sectors on a regional basis and are looking to grow their Construction Delivery team due to recent project wins. The business is recognised for its employee focus and long-term stable history, with many of the senior management and employees working for the business for many years. Duties & Responsibilities: The successful Site Manager will take responsibility for managing all site management functions across key packages on the project: from health & safety, short term programming and progress monitoring for subcontractors, and delivering a quality build with low defects. Excellent communication skills are essential at this business, as the Site Manager will be expected to liaise with the client and long-term suppliers, as well as act as a mentor to junior members of the team. Due to the size of the project and the responsibility needed, the Main Contractor is looking for a professional with experience working on projects over 5m in value. Desirable Experience: - Previously held a Site Manager position with a Main Contractor on projects c 5m+ in value. - Exceptional track record for delivering sites on time and to a high standard of finish. - Excellent communication skills. - Previous Roles: Assistant Site Manager OR Construction Manager OR Site Manager OR Senior Site Manager OR Package Manager. Qualifications & Skills: Degree in Construction Management, NVQ Level 6 or above, or another comparable qualification/trade background and associated qualification. CSCS Card Essential. Application Process: If you would like more information on this Site Manager position or any other vacancy please email your current CV through to Jess Quinn; where it will be reviewed and you will be contacted within 48 hours if your CV is of interest. Services advertised by Apple Technical Recruitment are that of an Employment Agency/Business.
London and/or Suffolk. Shape the future of the UK's nuclear infrastructure as a Project Controls Manager on one of the country's most complex programmes. This is an opportunity to play a pivotal role on a nationally significant nuclear project, where your expertise in cost, schedule and risk will directly influence successful delivery. You will work at the heart of a collaborative, high-performing environment, partnering with senior stakeholders and the supply chain to provide clear, trusted insight that drives informed decisions. If you enjoy complexity, value integrity, and want your work to genuinely matter, this role offers both challenge and long-term career growth. Key Responsibilities Lead or support integrated Project Controls activities across a defined scope. Coordinate cost, schedule, risk, change and reporting into clear management information. Assure and align supply chain Project Controls data. Deliver accurate, timely month-end performance reports and reviews. Support forecasting, variance analysis and continuous improvement. Engage senior stakeholders and represent best practice externally. Champion innovation and digital-by-default ways of working. Qualifications & Requirements Degree or equivalent in a relevant discipline. Proven Project Controls experience on large, complex infrastructure projects. Strong capability across cost, schedule, risk, change and earned value. Experience working in matrix teams with senior stakeholders. Excellent communication, presentation and influencing skills. Delivery-focused, analytical problem solver. Professional accreditation, Power BI, NEC/FIDIC or nuclear experience (desirable). What's in it for you Working in the nuclear sector offers rare long-term stability, technical challenge and the chance to contribute to national energy security and sustainability. Long-term, high-profile programmes with real societal impact Strong career progression and professional development Competitive salary and benefits package Exposure to cutting-edge engineering and digital innovation Company Overview Our Client is a global leader in advanced engineering and technology solutions, trusted to tackle some of the world's most complex challenges in science, security and sustainability. They are known for a strong safety culture, ethical excellence and genuine commitment to collaboration, inclusion and employee wellbeing. People are at the heart of everything they do, supported to grow, thrive and make a meaningful impact. Ready to take the next step? Apply directly via LinkedIn and be part of something that truly matters or call the office on or email . To apply for this job please send us your CV I would like to receive occasional relevant emails from PwE regarding job opportunities and industry updates. Book a 15 minute confidential conversation to discuss your benchmark pay rate and progression options
Mar 30, 2026
Full time
London and/or Suffolk. Shape the future of the UK's nuclear infrastructure as a Project Controls Manager on one of the country's most complex programmes. This is an opportunity to play a pivotal role on a nationally significant nuclear project, where your expertise in cost, schedule and risk will directly influence successful delivery. You will work at the heart of a collaborative, high-performing environment, partnering with senior stakeholders and the supply chain to provide clear, trusted insight that drives informed decisions. If you enjoy complexity, value integrity, and want your work to genuinely matter, this role offers both challenge and long-term career growth. Key Responsibilities Lead or support integrated Project Controls activities across a defined scope. Coordinate cost, schedule, risk, change and reporting into clear management information. Assure and align supply chain Project Controls data. Deliver accurate, timely month-end performance reports and reviews. Support forecasting, variance analysis and continuous improvement. Engage senior stakeholders and represent best practice externally. Champion innovation and digital-by-default ways of working. Qualifications & Requirements Degree or equivalent in a relevant discipline. Proven Project Controls experience on large, complex infrastructure projects. Strong capability across cost, schedule, risk, change and earned value. Experience working in matrix teams with senior stakeholders. Excellent communication, presentation and influencing skills. Delivery-focused, analytical problem solver. Professional accreditation, Power BI, NEC/FIDIC or nuclear experience (desirable). What's in it for you Working in the nuclear sector offers rare long-term stability, technical challenge and the chance to contribute to national energy security and sustainability. Long-term, high-profile programmes with real societal impact Strong career progression and professional development Competitive salary and benefits package Exposure to cutting-edge engineering and digital innovation Company Overview Our Client is a global leader in advanced engineering and technology solutions, trusted to tackle some of the world's most complex challenges in science, security and sustainability. They are known for a strong safety culture, ethical excellence and genuine commitment to collaboration, inclusion and employee wellbeing. People are at the heart of everything they do, supported to grow, thrive and make a meaningful impact. Ready to take the next step? Apply directly via LinkedIn and be part of something that truly matters or call the office on or email . To apply for this job please send us your CV I would like to receive occasional relevant emails from PwE regarding job opportunities and industry updates. Book a 15 minute confidential conversation to discuss your benchmark pay rate and progression options
A.D.S Construction Personnel Ltd
Welwyn, Hertfordshire
Senior Design Manager Welwyn Garden City £82,000£92,000 + Car Allowance + 25 Days Holiday Project/Office-based with occasional remote working We are seeking an experienced Senior Design Manager to lead design delivery across tenders and live projects within the Welwyn Garden City business click apply for full job details
Mar 30, 2026
Full time
Senior Design Manager Welwyn Garden City £82,000£92,000 + Car Allowance + 25 Days Holiday Project/Office-based with occasional remote working We are seeking an experienced Senior Design Manager to lead design delivery across tenders and live projects within the Welwyn Garden City business click apply for full job details
St Edmund's College, University of Cambridge
Cambridge, Cambridgeshire
Contract Type: Permanent, Part Time (29.2 hours per week) Location:Cambridge, St Edmunds College Are you a dynamic and strategic programme leader with a passion for education, research, and social impact? St Edmund's College, Cambridge is seeking a Programmes Manager to drive the operational delivery of initiatives aligned with our mission and the charitable objectives. Working closely with the Director of Programmes & Strategy and the VHI Director, you will lead a committed team to deliver high-quality research programmes, events, and partnerships that advance learning, faith, and public engagement. This is a pivotal role for a collaborative professional who thrives in a values-driven academic environment and is ready to shape meaningful change. Responsibilities Oversee the planning, delivery, and monitoring of VHI research programmes and projects. Develop project timelines and milestones to ensure effective delivery. Track progress against objectives and prepare internal and external reports as required. Oversee budgets, expenditure tracking, and financial administration in collaboration with College finance teams. Maintain accurate records, governance documents, and administrative systems. Lead the planning and delivery of seminars, conferences, workshops, and public lectures. Coordinate logistics, speaker arrangements, publicity, and event materials. Ensure events reflect the Institute's academic standards and strategic priorities. In liaison with the communications team manage relevant communications, including website content, newsletters, social media, and publications. Produce high quality written materials such as reports, briefings, and promotional content. Strengthen the visibility of VHI research and events across the College, University, and external networks. Foster a collaborative, developmental approach to team leadership, aligned with the direction set by the Director of Programmes and Strategy. Maintain relationships with partner organisations, and academic collaborators. Work closely with the Director to support strategic planning and development of the Strategy. Identify opportunities for new partnerships, collaborations, and funding streams. Provide high level administrative support to the Programmes and Strategy Director & VHI Director. Support governance processes, including preparation of papers. More information about the role can be found in the attached job description Person Specification Experience Strong experience in programme, project, or operations management, ideally in a research, academic, higher education or non profit environment. Familiarity with themes related to interdisciplinary research. Experience in event management. Understanding of Higher Education (Freedom of Speech) Act 2023. Skills Excellent organisational and administrative skills with the ability to manage multiple priorities. Strong written and verbal communication skills, with experience producing high quality documents and reports. Ability to build effective relationships with academics, students, partners, and external stakeholders. Proactive, self motivated, and able to work independently and collaboratively. High level of accuracy, attention to detail, and professional integrity. Competence in managing budgets and financial processes. Commitment to the values and mission of the Institute and College We warmly encourage applications from candidates who meet most, even if not all, of the above criteria. Benefits Working daily allowance for food and drinks Free car parking (where available) 25 days holiday plus bank holidays (increasing with length of service) Discounts at restaurants, shops & more Death in service Access to LinkedIn Learning & Business Disability Forum About St Edmund's College St Edmund's College is one of the 31 constituent colleges of the University of Cambridge. Our vibrant student body is made up of around 420 post graduates and 130 mature undergraduates. With over 260 senior members - academics working at the cutting edge of their field or eminent members of their profession - and around 100 staff, you will be joining a dynamic and growing College with an ambitious vision for our role in shaping the future of higher education and collaborative research. The maturity of our community means that we have earned a reputation as the friendly college. Relaxed, non hierarchical and diverse, we pride ourselves on being a place in Cambridge where people of all backgrounds are welcomed, will feel at home and can flourish. Therefore, we welcome all candidates regardless of their demographic characteristics such as gender, race, disability, neurodiversity, religion, age, sex & sexual identity to apply for our opportunities. Closing date for completed applications Sunday 22 March 2026 Interviews will be held on week commencing 30 March 2026 In applying for this role, you will provide personal data which the College will process in accordance with its data protection obligations and its Data Protection Policy. Any offer of employment is subject to evidence of your right to work in the UK and the receipt of satisfactory references. Please note that this role is not eligible for visa sponsorship, as it does not meet the required criteria.
Mar 30, 2026
Full time
Contract Type: Permanent, Part Time (29.2 hours per week) Location:Cambridge, St Edmunds College Are you a dynamic and strategic programme leader with a passion for education, research, and social impact? St Edmund's College, Cambridge is seeking a Programmes Manager to drive the operational delivery of initiatives aligned with our mission and the charitable objectives. Working closely with the Director of Programmes & Strategy and the VHI Director, you will lead a committed team to deliver high-quality research programmes, events, and partnerships that advance learning, faith, and public engagement. This is a pivotal role for a collaborative professional who thrives in a values-driven academic environment and is ready to shape meaningful change. Responsibilities Oversee the planning, delivery, and monitoring of VHI research programmes and projects. Develop project timelines and milestones to ensure effective delivery. Track progress against objectives and prepare internal and external reports as required. Oversee budgets, expenditure tracking, and financial administration in collaboration with College finance teams. Maintain accurate records, governance documents, and administrative systems. Lead the planning and delivery of seminars, conferences, workshops, and public lectures. Coordinate logistics, speaker arrangements, publicity, and event materials. Ensure events reflect the Institute's academic standards and strategic priorities. In liaison with the communications team manage relevant communications, including website content, newsletters, social media, and publications. Produce high quality written materials such as reports, briefings, and promotional content. Strengthen the visibility of VHI research and events across the College, University, and external networks. Foster a collaborative, developmental approach to team leadership, aligned with the direction set by the Director of Programmes and Strategy. Maintain relationships with partner organisations, and academic collaborators. Work closely with the Director to support strategic planning and development of the Strategy. Identify opportunities for new partnerships, collaborations, and funding streams. Provide high level administrative support to the Programmes and Strategy Director & VHI Director. Support governance processes, including preparation of papers. More information about the role can be found in the attached job description Person Specification Experience Strong experience in programme, project, or operations management, ideally in a research, academic, higher education or non profit environment. Familiarity with themes related to interdisciplinary research. Experience in event management. Understanding of Higher Education (Freedom of Speech) Act 2023. Skills Excellent organisational and administrative skills with the ability to manage multiple priorities. Strong written and verbal communication skills, with experience producing high quality documents and reports. Ability to build effective relationships with academics, students, partners, and external stakeholders. Proactive, self motivated, and able to work independently and collaboratively. High level of accuracy, attention to detail, and professional integrity. Competence in managing budgets and financial processes. Commitment to the values and mission of the Institute and College We warmly encourage applications from candidates who meet most, even if not all, of the above criteria. Benefits Working daily allowance for food and drinks Free car parking (where available) 25 days holiday plus bank holidays (increasing with length of service) Discounts at restaurants, shops & more Death in service Access to LinkedIn Learning & Business Disability Forum About St Edmund's College St Edmund's College is one of the 31 constituent colleges of the University of Cambridge. Our vibrant student body is made up of around 420 post graduates and 130 mature undergraduates. With over 260 senior members - academics working at the cutting edge of their field or eminent members of their profession - and around 100 staff, you will be joining a dynamic and growing College with an ambitious vision for our role in shaping the future of higher education and collaborative research. The maturity of our community means that we have earned a reputation as the friendly college. Relaxed, non hierarchical and diverse, we pride ourselves on being a place in Cambridge where people of all backgrounds are welcomed, will feel at home and can flourish. Therefore, we welcome all candidates regardless of their demographic characteristics such as gender, race, disability, neurodiversity, religion, age, sex & sexual identity to apply for our opportunities. Closing date for completed applications Sunday 22 March 2026 Interviews will be held on week commencing 30 March 2026 In applying for this role, you will provide personal data which the College will process in accordance with its data protection obligations and its Data Protection Policy. Any offer of employment is subject to evidence of your right to work in the UK and the receipt of satisfactory references. Please note that this role is not eligible for visa sponsorship, as it does not meet the required criteria.
Envelope manager opportunity working on an iconic project in Cardiff working for a major tier 1 main contractor. This is an exciting opportunity for a Envelope manager who is strong on external envelope packages to lead a major project. (Client is happy to pay accommodation and travel if this candidate lives out of the area). The Envelope manager will be responsible for leading on a very complex steel and concrete frame project where this contractor is looking for an expert envelope lead. This is a long term project and would be well suited for a Envelope manager who is looking for progression on a flagship project. Reporting into a Senior project manager and working closely with the project managers, responsible for leading the external sub-contractors and stakeholders. Working closely with the design and planning team to ensure project is carried out to a high standard. The ideal Envelope Manager Envelope manager who has delivered major projects with complex facade/envelopes. Someone who has built a stadium, large commercial, industrial or leisure centre circa £100m would be ideal. Looking for someone who is energetic, enjoys a fast paced environment, who knows how to build but also capable of getting involved in the technical parts of the build as well. Please do get in touch with Aurienne from Fawkes & Reece for more information.
Mar 30, 2026
Full time
Envelope manager opportunity working on an iconic project in Cardiff working for a major tier 1 main contractor. This is an exciting opportunity for a Envelope manager who is strong on external envelope packages to lead a major project. (Client is happy to pay accommodation and travel if this candidate lives out of the area). The Envelope manager will be responsible for leading on a very complex steel and concrete frame project where this contractor is looking for an expert envelope lead. This is a long term project and would be well suited for a Envelope manager who is looking for progression on a flagship project. Reporting into a Senior project manager and working closely with the project managers, responsible for leading the external sub-contractors and stakeholders. Working closely with the design and planning team to ensure project is carried out to a high standard. The ideal Envelope Manager Envelope manager who has delivered major projects with complex facade/envelopes. Someone who has built a stadium, large commercial, industrial or leisure centre circa £100m would be ideal. Looking for someone who is energetic, enjoys a fast paced environment, who knows how to build but also capable of getting involved in the technical parts of the build as well. Please do get in touch with Aurienne from Fawkes & Reece for more information.
Senior Relationship Manager (Intermediary) Location: London Employment Type: Permanent Full-Time Salary: Up to 70,000 Working Pattern: Onsite - 5 days per week (no hybrid working) About the Role We are seeking an experienced Senior Relationship Manager (Intermediary) to drive profitable growth across the Commercial and SME portfolio through a strong intermediary-led business model. This role is responsible for originating new business, managing existing intermediary relationships, and overseeing a diverse corporate credit portfolio while maintaining high standards of risk management, service delivery, and regulatory compliance. Reporting to the Head of Islamic Banking & Intermediary Business , the successful candidate will play a key role in expanding intermediary partnerships, identifying early warning signals within portfolios, and maximising profitability through value-added solutions. Key Responsibilities Relationship Management & Business Development Manage and grow relationships with commercial clients ranging from SME to Corporate. Develop and maintain strong partnerships with intermediaries to generate new business opportunities. Drive revenue, asset growth, and cross-selling opportunities across commercial, FI, and private banking products. Execute a structured calling and meeting programme to identify customer needs and deliver tailored solutions. Corporate Portfolio & Credit Management Manage a portfolio of corporate credit accounts with varying turnover and exposure levels. Prepare and review credit proposals, including detailed balance sheet, income statement, and cash flow analysis. Monitor account performance, payment behaviour, and portfolio health. Conduct regular client visits to strengthen relationships and enhance account profitability. Monitoring, Reporting & Documentation Ensure facility documentation and account records remain accurate and up to date. Monitor credit utilisation, business volumes, TR maturities, and PAD retirements. Provide regular MIS and performance updates to senior management. Remedial & Risk Management Identify early warning indicators and proactively escalate concerns. Follow up on overdue accounts and coordinate transfer to Recovery where required. Provide full documentation and ongoing support to recovery teams. Team Development & Leadership Advise and guide Assistant Relationship Managers on routine and complex matters. Line-manage junior support staff and Relationship Support Officers where applicable. Support team development through coaching, feedback, and performance management. Customer Service & Stakeholder Engagement Act as a key point of contact for intermediaries and clients, ensuring timely and effective responses. Handle complex customer queries and complaints professionally. Ensure customer data accuracy and compliance with internal procedures. Represent the organisation positively with clients, intermediaries, and internal stakeholders. Projects & Continuous Improvement Contribute to special projects and initiatives as assigned. Identify process gaps and recommend improvements to enhance efficiency and control. Participate actively in team meetings, training, and professional development. Regulatory & Conduct Responsibilities Comply with all FCA and PRA Conduct Rules and Certification Regime requirements. Act with integrity, skill, care, and diligence at all times. Ensure effective control, compliance, and oversight within areas of responsibility. Promote fair customer outcomes and sound market conduct. Experience & Qualifications Minimum 5 years' experience in a Relationship Manager or Senior Relationship Manager role within banking. Strong background in commercial lending, intermediary banking, and portfolio management . Proven experience in credit analysis, customer relationship management, and negotiation . Line management experience preferred. Commitment to ongoing Continuing Professional Development (CPD) and regulatory training. Key Skills & Competencies Commercial and SME Banking Expertise Intermediary Relationship Management Credit & Financial Analysis Regulatory & Conduct Risk Awareness Negotiation & Stakeholder Engagement Customer Service Excellence Strong Numerical & Financial Acumen
Mar 30, 2026
Full time
Senior Relationship Manager (Intermediary) Location: London Employment Type: Permanent Full-Time Salary: Up to 70,000 Working Pattern: Onsite - 5 days per week (no hybrid working) About the Role We are seeking an experienced Senior Relationship Manager (Intermediary) to drive profitable growth across the Commercial and SME portfolio through a strong intermediary-led business model. This role is responsible for originating new business, managing existing intermediary relationships, and overseeing a diverse corporate credit portfolio while maintaining high standards of risk management, service delivery, and regulatory compliance. Reporting to the Head of Islamic Banking & Intermediary Business , the successful candidate will play a key role in expanding intermediary partnerships, identifying early warning signals within portfolios, and maximising profitability through value-added solutions. Key Responsibilities Relationship Management & Business Development Manage and grow relationships with commercial clients ranging from SME to Corporate. Develop and maintain strong partnerships with intermediaries to generate new business opportunities. Drive revenue, asset growth, and cross-selling opportunities across commercial, FI, and private banking products. Execute a structured calling and meeting programme to identify customer needs and deliver tailored solutions. Corporate Portfolio & Credit Management Manage a portfolio of corporate credit accounts with varying turnover and exposure levels. Prepare and review credit proposals, including detailed balance sheet, income statement, and cash flow analysis. Monitor account performance, payment behaviour, and portfolio health. Conduct regular client visits to strengthen relationships and enhance account profitability. Monitoring, Reporting & Documentation Ensure facility documentation and account records remain accurate and up to date. Monitor credit utilisation, business volumes, TR maturities, and PAD retirements. Provide regular MIS and performance updates to senior management. Remedial & Risk Management Identify early warning indicators and proactively escalate concerns. Follow up on overdue accounts and coordinate transfer to Recovery where required. Provide full documentation and ongoing support to recovery teams. Team Development & Leadership Advise and guide Assistant Relationship Managers on routine and complex matters. Line-manage junior support staff and Relationship Support Officers where applicable. Support team development through coaching, feedback, and performance management. Customer Service & Stakeholder Engagement Act as a key point of contact for intermediaries and clients, ensuring timely and effective responses. Handle complex customer queries and complaints professionally. Ensure customer data accuracy and compliance with internal procedures. Represent the organisation positively with clients, intermediaries, and internal stakeholders. Projects & Continuous Improvement Contribute to special projects and initiatives as assigned. Identify process gaps and recommend improvements to enhance efficiency and control. Participate actively in team meetings, training, and professional development. Regulatory & Conduct Responsibilities Comply with all FCA and PRA Conduct Rules and Certification Regime requirements. Act with integrity, skill, care, and diligence at all times. Ensure effective control, compliance, and oversight within areas of responsibility. Promote fair customer outcomes and sound market conduct. Experience & Qualifications Minimum 5 years' experience in a Relationship Manager or Senior Relationship Manager role within banking. Strong background in commercial lending, intermediary banking, and portfolio management . Proven experience in credit analysis, customer relationship management, and negotiation . Line management experience preferred. Commitment to ongoing Continuing Professional Development (CPD) and regulatory training. Key Skills & Competencies Commercial and SME Banking Expertise Intermediary Relationship Management Credit & Financial Analysis Regulatory & Conduct Risk Awareness Negotiation & Stakeholder Engagement Customer Service Excellence Strong Numerical & Financial Acumen
Commercial Manager / Quantity Surveyor Location: South Coast / Hybrid set up / London /Home Counties An exciting opportunity has arisen for a seasoned Commercial Manager or Senior Quantity Surveyor to join our Award-Winning Subcontractor. As a market leader in the structural steel industry, we are seeking a driven professional with solid experience of managing the commercial aspects of construction projects. In this key role, you will play a crucial part in ensuring the profitability and successful delivery of our projects, while maintaining the highest standards of quality and compliance. Key Responsibilities: - Partner with the Divisional Director and Project Teams to ensure on-time, on-budget project delivery that meets company and subcontractor requirements. - Conduct detailed reviews from tender through to project completion, ensuring entitlement and compliance with contract terms. - Manage monthly payment applications in line with contract deadlines. - Oversee the issuance, review, and approval of monthly payment certificates, coordinating closely with the Accounts team. - Drive the timely finalization of accounts within contractual limits. - Prepare and present monthly Cost-Value Reconciliation (CVR) reports. - Assess and communicate the impact of variations, ensuring timely notice issuance as per contract. Qualifications and Experience: - Proven experience in a senior commercial role with significant project management responsibilities. - Strong contractual and commercial expertise. - In-depth knowledge of the construction industry, in either NEC OR JCT Contracts - Demonstrated experience in procuring specialist packages. - Valid driver's license. Benefits Package: - 25 days of annual leave plus bank holidays. - Group personal pension scheme. - Life Assurance. - Medicash scheme access. - 24-hour employee assistance line. To explore this exceptional opportunity, please contact Sharon O'Donnell at The Highfield Company.
Mar 30, 2026
Full time
Commercial Manager / Quantity Surveyor Location: South Coast / Hybrid set up / London /Home Counties An exciting opportunity has arisen for a seasoned Commercial Manager or Senior Quantity Surveyor to join our Award-Winning Subcontractor. As a market leader in the structural steel industry, we are seeking a driven professional with solid experience of managing the commercial aspects of construction projects. In this key role, you will play a crucial part in ensuring the profitability and successful delivery of our projects, while maintaining the highest standards of quality and compliance. Key Responsibilities: - Partner with the Divisional Director and Project Teams to ensure on-time, on-budget project delivery that meets company and subcontractor requirements. - Conduct detailed reviews from tender through to project completion, ensuring entitlement and compliance with contract terms. - Manage monthly payment applications in line with contract deadlines. - Oversee the issuance, review, and approval of monthly payment certificates, coordinating closely with the Accounts team. - Drive the timely finalization of accounts within contractual limits. - Prepare and present monthly Cost-Value Reconciliation (CVR) reports. - Assess and communicate the impact of variations, ensuring timely notice issuance as per contract. Qualifications and Experience: - Proven experience in a senior commercial role with significant project management responsibilities. - Strong contractual and commercial expertise. - In-depth knowledge of the construction industry, in either NEC OR JCT Contracts - Demonstrated experience in procuring specialist packages. - Valid driver's license. Benefits Package: - 25 days of annual leave plus bank holidays. - Group personal pension scheme. - Life Assurance. - Medicash scheme access. - 24-hour employee assistance line. To explore this exceptional opportunity, please contact Sharon O'Donnell at The Highfield Company.
Policy Manager Location: Sheffield/Hybrid working Salary : £44,866 per year, rising to £47,293 per year after successful completion of a 6-month probationary period. Vacancy Type: Permanent, Full Time Closing date: 12/04/2026 The Role The organisation is the specialist regulator, focused on enabling positive change in social work. Every day, social workers support millions of people to improve their chances in life. They believe in the power of collaboration and share a common goal with those they regulate - to protect the public, enable positive change and ultimately improve people's lives. Working to the senior policy manager for regulation, you will support the policy priorities around their regulatory functions. In collaboration with colleagues from other teams, you will engage with key sector stakeholders to gather intelligence to make evidence-based recommendations. You will also liaise with relevant internal colleagues to arrive at reasoned and well-evidenced regulatory positions and provide specialist advice and guidance to senior members of the organisation, and often the executive leadership, and policy committee. What you will do Play a leading role in the organisation's approach to regulatory policy, working across directorates to improve their collective thinking, problem-solve, and share best practice from their work to protect the public. Understand regulation systems designed for public protection, particularly in health and social care, update and advise the organisation on developments in regulation and any regulatory reforms proposed by Government. Work well in collaborative project teams, bringing in-depth knowledge of social work, social care and regulation to ensure that policy is led by engagement, evidence, and research, and flexing to business need. Work closely with colleagues in the regulation directorate, data and insight and research teams to develop policy responses in relation to their regulatory functions including registration, fitness to practise and continuing professional development. Stay up to date with the work of the professional standards authority, other regulators and the wider policy and legislative arena, analysing and communicating developments across the organisation. Prepare and present policy papers to update and advise key deliberation and decision-making forums in the organisation, including project groups, the executive leadership team, policy committee and the board. Work effectively in and leading project and matrix groups across the organisation aimed at advancing and improving their regulatory functions, bringing a delivery-focused approach to outputs and timelines. Present work to internal and external audiences and represent the policy team at a variety of meetings, working groups and conferences, at times deputising for the senior policy manager. Reflect on matters relating to equality, diversity and inclusion, considering the potential for bias in their thinking or any unintended impact of their work and take active measures to address this. Stand ready to speak to the role of policy, acting as an ambassador and advocate for their professional skills with stakeholders. Your skills, knowledge and experience Experience of policy development and implementation, knowledge of regulation, social work or social care would be a distinct advantage. Ability to identify, understand and clearly explain policy and legislative developments that impact an organisation's function. Track record of researching issues, analysing policy and legislation, reaching conclusions and making policy recommendations to colleagues. Ability to establish credibility, build positive working relationships and exert influence with senior colleagues and external stakeholders. Excellent organisation and time management skills and the ability to manage multiple tasks while maintaining a high degree of accuracy and attention to detail. Excellent drafting skills with the ability to present information on complex issues clearly and succinctly to a range of different audiences. Ability to present arguments orally in a fluent, persuasive manner to a variety of audiences. A demonstrable commitment to inclusion, equality and diversity, working collaboratively across teams to assess the fairness of their work and advance their EDI commitments. Strong IT skills with good working knowledge of Microsoft Outlook, Word and Excel. The Benefits A contributory NEST pension scheme, with employer contribution of up to 10%. Life insurance, an employee recognition scheme and cycle to work scheme. Hybrid working, with a minimum of two days per week in the office. 25 days annual leave, rising with service to 30 days per annum, plus bank holidays. The option to purchase up to an additional 5 days of annual leave per annum. A TIDE award winning inclusive culture, made up of staff networks, social events and forums. To Apply If you feel you are a suitable candidate and would like to work for the organisation, please click apply.
Mar 30, 2026
Full time
Policy Manager Location: Sheffield/Hybrid working Salary : £44,866 per year, rising to £47,293 per year after successful completion of a 6-month probationary period. Vacancy Type: Permanent, Full Time Closing date: 12/04/2026 The Role The organisation is the specialist regulator, focused on enabling positive change in social work. Every day, social workers support millions of people to improve their chances in life. They believe in the power of collaboration and share a common goal with those they regulate - to protect the public, enable positive change and ultimately improve people's lives. Working to the senior policy manager for regulation, you will support the policy priorities around their regulatory functions. In collaboration with colleagues from other teams, you will engage with key sector stakeholders to gather intelligence to make evidence-based recommendations. You will also liaise with relevant internal colleagues to arrive at reasoned and well-evidenced regulatory positions and provide specialist advice and guidance to senior members of the organisation, and often the executive leadership, and policy committee. What you will do Play a leading role in the organisation's approach to regulatory policy, working across directorates to improve their collective thinking, problem-solve, and share best practice from their work to protect the public. Understand regulation systems designed for public protection, particularly in health and social care, update and advise the organisation on developments in regulation and any regulatory reforms proposed by Government. Work well in collaborative project teams, bringing in-depth knowledge of social work, social care and regulation to ensure that policy is led by engagement, evidence, and research, and flexing to business need. Work closely with colleagues in the regulation directorate, data and insight and research teams to develop policy responses in relation to their regulatory functions including registration, fitness to practise and continuing professional development. Stay up to date with the work of the professional standards authority, other regulators and the wider policy and legislative arena, analysing and communicating developments across the organisation. Prepare and present policy papers to update and advise key deliberation and decision-making forums in the organisation, including project groups, the executive leadership team, policy committee and the board. Work effectively in and leading project and matrix groups across the organisation aimed at advancing and improving their regulatory functions, bringing a delivery-focused approach to outputs and timelines. Present work to internal and external audiences and represent the policy team at a variety of meetings, working groups and conferences, at times deputising for the senior policy manager. Reflect on matters relating to equality, diversity and inclusion, considering the potential for bias in their thinking or any unintended impact of their work and take active measures to address this. Stand ready to speak to the role of policy, acting as an ambassador and advocate for their professional skills with stakeholders. Your skills, knowledge and experience Experience of policy development and implementation, knowledge of regulation, social work or social care would be a distinct advantage. Ability to identify, understand and clearly explain policy and legislative developments that impact an organisation's function. Track record of researching issues, analysing policy and legislation, reaching conclusions and making policy recommendations to colleagues. Ability to establish credibility, build positive working relationships and exert influence with senior colleagues and external stakeholders. Excellent organisation and time management skills and the ability to manage multiple tasks while maintaining a high degree of accuracy and attention to detail. Excellent drafting skills with the ability to present information on complex issues clearly and succinctly to a range of different audiences. Ability to present arguments orally in a fluent, persuasive manner to a variety of audiences. A demonstrable commitment to inclusion, equality and diversity, working collaboratively across teams to assess the fairness of their work and advance their EDI commitments. Strong IT skills with good working knowledge of Microsoft Outlook, Word and Excel. The Benefits A contributory NEST pension scheme, with employer contribution of up to 10%. Life insurance, an employee recognition scheme and cycle to work scheme. Hybrid working, with a minimum of two days per week in the office. 25 days annual leave, rising with service to 30 days per annum, plus bank holidays. The option to purchase up to an additional 5 days of annual leave per annum. A TIDE award winning inclusive culture, made up of staff networks, social events and forums. To Apply If you feel you are a suitable candidate and would like to work for the organisation, please click apply.
Project Manager - Rolling Stock Location: Derby Duration: 12+ months IR35: Outside Essential Experience Proven experience managing projects involving heavy rolling stock modification, retrofit, refurbishment or overhaul. Role Purpose Reduce the risk of safety incidents. Improve asset reliability. Maximise fleet availability. Control and optimise project delivery costs. Key Responsibilities Define and deliver projects based on: Regulatory requirements. Passenger environment (design, accessibility, systems). Performance and operating capabilities. Required technical support (documentation, suppliers, spares, facilities). Project Delivery Lead major refurbishment, re engineering, mandatory modification, maintenance or overhaul projects. Ensure work is delivered on time, within budget and to specification/quality requirements. Create and manage project plans, including work breakdown structures, schedules, cost plans, risk management and quality/safety planning. Manage project resources effectively, selecting and coordinating technical and professional staff. Work closely with senior stakeholders to align resource levels and project needs. Coordinate with materials and procurement teams to ensure timely delivery of parts. Work with engineering teams to resolve technical issues quickly and maintain compliance. Qualifications, Experience & Technical Skills Essential Demonstrable project management experience delivering contracts successfully. Degree, diploma, or equivalent experience. Knowledge of Health & Safety legislation and safety management systems. Strong communication, interpersonal and negotiation skills. Experience leading teams in a matrix or cross functional environment. Understanding of supply chain management and contract strategies. Preferred Strong knowledge of the rail industry and rolling stock engineering practices. Chartered Engineer status (or working toward it). Additional project or business qualifications (e.g., MSc, MBA, APM membership). Strong analytical and problem solving skills. Understanding of competitive markets and customer service excellence. Experience working with structured project management processes. Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.
Mar 30, 2026
Contractor
Project Manager - Rolling Stock Location: Derby Duration: 12+ months IR35: Outside Essential Experience Proven experience managing projects involving heavy rolling stock modification, retrofit, refurbishment or overhaul. Role Purpose Reduce the risk of safety incidents. Improve asset reliability. Maximise fleet availability. Control and optimise project delivery costs. Key Responsibilities Define and deliver projects based on: Regulatory requirements. Passenger environment (design, accessibility, systems). Performance and operating capabilities. Required technical support (documentation, suppliers, spares, facilities). Project Delivery Lead major refurbishment, re engineering, mandatory modification, maintenance or overhaul projects. Ensure work is delivered on time, within budget and to specification/quality requirements. Create and manage project plans, including work breakdown structures, schedules, cost plans, risk management and quality/safety planning. Manage project resources effectively, selecting and coordinating technical and professional staff. Work closely with senior stakeholders to align resource levels and project needs. Coordinate with materials and procurement teams to ensure timely delivery of parts. Work with engineering teams to resolve technical issues quickly and maintain compliance. Qualifications, Experience & Technical Skills Essential Demonstrable project management experience delivering contracts successfully. Degree, diploma, or equivalent experience. Knowledge of Health & Safety legislation and safety management systems. Strong communication, interpersonal and negotiation skills. Experience leading teams in a matrix or cross functional environment. Understanding of supply chain management and contract strategies. Preferred Strong knowledge of the rail industry and rolling stock engineering practices. Chartered Engineer status (or working toward it). Additional project or business qualifications (e.g., MSc, MBA, APM membership). Strong analytical and problem solving skills. Understanding of competitive markets and customer service excellence. Experience working with structured project management processes. Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.
Why We Exist At Raylo, we're on a mission to accelerate the move to a circular economy. The only way customers and manufacturers will make that shift is if it's simple and cost-effective - this is where we come in. We're building a category defining global subscription infrastructure, making premium tech accessible and affordable for both consumers and businesses. With over 180,000 subscribers in the UK and growth accelerating - we've proven the demand for a smarter, more sustainable way to access technology. Raylo is a fast growing and profitable company, backed by global investors including Macquarie, NatWest, and Channel 4 Ventures. We are proud to have been selected for Endeavor's network in 2024, underscoring our role as a high impact, mission driven business with global ambitions. And in 2025 we were recognised as part of Tech Nation's UK's Future Fifty programme. We have been B Corp certified since 2021 and were recently acknowledged by S&P Global for the positive impact of our circular business model via a Green Financing with NatWest. At Raylo, performance matters. We set ambitious goals, move fast, and hold ourselves to a high standard, because our mission is too important to settle for less. Our Core Values Be deeply curious - We thrive on innovation through diverse approaches, views, and people. Walk in your customer's shoes - To build the best products and make the best decisions for the long term, we must figure out what our customers need, not just what they want. Focus and execute - We have a big vision, but we believe in nailing the most important problems first. Be gritty - Only gritty teams succeed. Our individual ownership, passion, and perseverance mean we're a team through thick and thin. What to Expect As a Revenue Strategy and Operations Manager, you'll be at the centre of our operational engine, driving strategic initiatives that directly impact our business performance and customer experience. You'll have particular ownership of our revenue and billing systems, managing monthly processing, whilst also supporting initiatives across the supply chain and customer experience. You'll work cross functionally with internal teams and external partners to optimise revenue and billing performance, reduce friction, and build scalable processes that support our rapid growth. This includes managing complex vendor relationships, improving payment systems, and navigating business and regulatory requirements. You'll have the autonomy to shape how we operate, using data and insight to drive decisions that matter. Your work will directly influence operational efficiency, customer satisfaction, and financial performance, all whilst supporting Raylo's circular and sustainable business model. What You'll Do Lead end to end strategic and operational projects across revenue & billing - delivering measurable impact on performance and costs. Own revenue and billing operations strategy - optimising payment processes, improving internal process management, reducing manual workarounds, and partnering with cross functional stakeholders on vendor performance and regulatory compliance. Build and own performance dashboards and reporting that give the business clear visibility on revenue and billing metrics, payment performance, and operational health. Manage critical vendor relationships - monitoring performance against SLAs, driving accountability, and finding pragmatic solutions for critical processes. Analyse operational data to surface insights, identify risks and bottlenecks, and develop recommendations that drive step change improvements across the business. Develop business cases for new initiatives (including process automation and new tooling), quantifying investment requirements, expected ROI, and implementation roadmaps. Design, test, and implement new processes, automation, and tools that embed best practices-balancing short term operational fixes with longer term strategic solutions. Oversee onboarding of new partners, products, and operational capabilities - ensuring seamless integration and long term scalability. Drive cross functional alignment between Strategy, Product, Finance, and Customer Ops-connecting Operations Strategy projects into broader business goals. Coach and develop junior team members, building analytical rigour and problem solving capability across the operations function. You'll Succeed With 3-5 years' experience in operations, spanning areas such as revenue strategy, billing, payments, or process improvement - ideally in fast paced environments like fintech, payments platforms, tech enabled lending, consumer electronics, or FMCG. Strong analytical and technical skills - you're proficient in Excel or SQL, and comfortable using BI tools like Looker, Tableau, or similar to extract insights and drive decisions. Degree level education in a STEM or analytical field - e.g., Engineering, Maths, Economics, Data Science, or similar. Experience managing vendor relationships - holding partners accountable to SLAs, navigating technical constraints, and finding pragmatic workarounds for financial services systems. Experience building business cases - you can quantify problems, model scenarios, and present compelling recommendations that secure stakeholder buy in. Understanding of payment systems, collections processes, or billing operations - including regulatory requirements and direct debit management. Proven ability to manage complexity - whether coordinating across multiple partners, navigating cross functional priorities, or balancing competing operational demands. Commercial acumen - you understand the P&L impact of operational decisions and can optimise for cost, efficiency, and customer experience simultaneously. A self starter with strong ownership - you identify problems before they escalate, run with ambiguity, and iterate quickly, balancing firefighting with strategic improvements. Excellent stakeholder management - you collaborate effectively across teams and influence at all levels, from operational partners to senior leadership. Alignment with Raylo's mission - you care about circularity, sustainability, and building a better way to access technology. We're not looking for you to meet every point on this job description, please still get in touch if you think you could add value and do your best work here at Raylo. We'd love to have a chat and see if you could be a great fit. Opportunities & Benefits We are continuously improving and listening to our quarterly employee surveys to provide the best opportunities and benefits for our employees. Share in Raylo's success - Stock options for all employees Get the latest tech - Exclusive Raylo device lease for employees Hybrid working model - that balances flexibility with in person collaboration, empowering you to do your best work while staying connected with the team. 33 days off, your way - 25 days + 8 bank holidays with full flexibility to use on the days that mean the most to you Invest in your growth - L&D budget to support the skills you value Fast track your career - Two performance reviews a year Family first policies - Enhanced maternity, paternity, adoption or shared parental leave, if you've been with us for 12 months. Save big on childcare - Workplace nursery scheme for major cost savings Perks on perks - Perkbox membership with discounts & wellbeing benefits Good times, guaranteed - Optional quarterly socials, plus summer & Christmas parties Hiring Process What's next? Once you submit your application, our Talent Team will contact you if you have been shortlisted for the role. We set an exceptionally high bar at Raylo, and in return, we will aim to give you the best candidate experience possible. If there's anything we can do to make your application process easier for you, because of disability, neurodiversity or any other personal reason, please let us know. Stage 1: Talent Screening Stage 2: Hiring Manager Interview Stage 3: Task Stage: Take home task Stage 4: On site Task Review & Stakeholder Interview Stage 5: Values based Interview & Co founder Final As an FCA regulated business, we conduct background checks (DBS and AML) on all successful candidates who are offered a position at Raylo during the onboarding process. Diversity & Inclusion at Raylo At Raylo, we celebrate diversity and are committed to creating an inclusive workplace where everyone can thrive. We welcome people of all backgrounds, experiences, and perspectives, believing they make us stronger.
Mar 30, 2026
Full time
Why We Exist At Raylo, we're on a mission to accelerate the move to a circular economy. The only way customers and manufacturers will make that shift is if it's simple and cost-effective - this is where we come in. We're building a category defining global subscription infrastructure, making premium tech accessible and affordable for both consumers and businesses. With over 180,000 subscribers in the UK and growth accelerating - we've proven the demand for a smarter, more sustainable way to access technology. Raylo is a fast growing and profitable company, backed by global investors including Macquarie, NatWest, and Channel 4 Ventures. We are proud to have been selected for Endeavor's network in 2024, underscoring our role as a high impact, mission driven business with global ambitions. And in 2025 we were recognised as part of Tech Nation's UK's Future Fifty programme. We have been B Corp certified since 2021 and were recently acknowledged by S&P Global for the positive impact of our circular business model via a Green Financing with NatWest. At Raylo, performance matters. We set ambitious goals, move fast, and hold ourselves to a high standard, because our mission is too important to settle for less. Our Core Values Be deeply curious - We thrive on innovation through diverse approaches, views, and people. Walk in your customer's shoes - To build the best products and make the best decisions for the long term, we must figure out what our customers need, not just what they want. Focus and execute - We have a big vision, but we believe in nailing the most important problems first. Be gritty - Only gritty teams succeed. Our individual ownership, passion, and perseverance mean we're a team through thick and thin. What to Expect As a Revenue Strategy and Operations Manager, you'll be at the centre of our operational engine, driving strategic initiatives that directly impact our business performance and customer experience. You'll have particular ownership of our revenue and billing systems, managing monthly processing, whilst also supporting initiatives across the supply chain and customer experience. You'll work cross functionally with internal teams and external partners to optimise revenue and billing performance, reduce friction, and build scalable processes that support our rapid growth. This includes managing complex vendor relationships, improving payment systems, and navigating business and regulatory requirements. You'll have the autonomy to shape how we operate, using data and insight to drive decisions that matter. Your work will directly influence operational efficiency, customer satisfaction, and financial performance, all whilst supporting Raylo's circular and sustainable business model. What You'll Do Lead end to end strategic and operational projects across revenue & billing - delivering measurable impact on performance and costs. Own revenue and billing operations strategy - optimising payment processes, improving internal process management, reducing manual workarounds, and partnering with cross functional stakeholders on vendor performance and regulatory compliance. Build and own performance dashboards and reporting that give the business clear visibility on revenue and billing metrics, payment performance, and operational health. Manage critical vendor relationships - monitoring performance against SLAs, driving accountability, and finding pragmatic solutions for critical processes. Analyse operational data to surface insights, identify risks and bottlenecks, and develop recommendations that drive step change improvements across the business. Develop business cases for new initiatives (including process automation and new tooling), quantifying investment requirements, expected ROI, and implementation roadmaps. Design, test, and implement new processes, automation, and tools that embed best practices-balancing short term operational fixes with longer term strategic solutions. Oversee onboarding of new partners, products, and operational capabilities - ensuring seamless integration and long term scalability. Drive cross functional alignment between Strategy, Product, Finance, and Customer Ops-connecting Operations Strategy projects into broader business goals. Coach and develop junior team members, building analytical rigour and problem solving capability across the operations function. You'll Succeed With 3-5 years' experience in operations, spanning areas such as revenue strategy, billing, payments, or process improvement - ideally in fast paced environments like fintech, payments platforms, tech enabled lending, consumer electronics, or FMCG. Strong analytical and technical skills - you're proficient in Excel or SQL, and comfortable using BI tools like Looker, Tableau, or similar to extract insights and drive decisions. Degree level education in a STEM or analytical field - e.g., Engineering, Maths, Economics, Data Science, or similar. Experience managing vendor relationships - holding partners accountable to SLAs, navigating technical constraints, and finding pragmatic workarounds for financial services systems. Experience building business cases - you can quantify problems, model scenarios, and present compelling recommendations that secure stakeholder buy in. Understanding of payment systems, collections processes, or billing operations - including regulatory requirements and direct debit management. Proven ability to manage complexity - whether coordinating across multiple partners, navigating cross functional priorities, or balancing competing operational demands. Commercial acumen - you understand the P&L impact of operational decisions and can optimise for cost, efficiency, and customer experience simultaneously. A self starter with strong ownership - you identify problems before they escalate, run with ambiguity, and iterate quickly, balancing firefighting with strategic improvements. Excellent stakeholder management - you collaborate effectively across teams and influence at all levels, from operational partners to senior leadership. Alignment with Raylo's mission - you care about circularity, sustainability, and building a better way to access technology. We're not looking for you to meet every point on this job description, please still get in touch if you think you could add value and do your best work here at Raylo. We'd love to have a chat and see if you could be a great fit. Opportunities & Benefits We are continuously improving and listening to our quarterly employee surveys to provide the best opportunities and benefits for our employees. Share in Raylo's success - Stock options for all employees Get the latest tech - Exclusive Raylo device lease for employees Hybrid working model - that balances flexibility with in person collaboration, empowering you to do your best work while staying connected with the team. 33 days off, your way - 25 days + 8 bank holidays with full flexibility to use on the days that mean the most to you Invest in your growth - L&D budget to support the skills you value Fast track your career - Two performance reviews a year Family first policies - Enhanced maternity, paternity, adoption or shared parental leave, if you've been with us for 12 months. Save big on childcare - Workplace nursery scheme for major cost savings Perks on perks - Perkbox membership with discounts & wellbeing benefits Good times, guaranteed - Optional quarterly socials, plus summer & Christmas parties Hiring Process What's next? Once you submit your application, our Talent Team will contact you if you have been shortlisted for the role. We set an exceptionally high bar at Raylo, and in return, we will aim to give you the best candidate experience possible. If there's anything we can do to make your application process easier for you, because of disability, neurodiversity or any other personal reason, please let us know. Stage 1: Talent Screening Stage 2: Hiring Manager Interview Stage 3: Task Stage: Take home task Stage 4: On site Task Review & Stakeholder Interview Stage 5: Values based Interview & Co founder Final As an FCA regulated business, we conduct background checks (DBS and AML) on all successful candidates who are offered a position at Raylo during the onboarding process. Diversity & Inclusion at Raylo At Raylo, we celebrate diversity and are committed to creating an inclusive workplace where everyone can thrive. We welcome people of all backgrounds, experiences, and perspectives, believing they make us stronger.
