About us We are champions of rail, inspired to build a greener, more sustainable future of travel. Trainline enables millions of travellers to find and book the best value tickets across carriers, fares, and journey options through our highly rated mobile app, website, and B2B partner channels. Great journeys start with Trainline Now Europe's number 1 downloaded rail app, with over 125 million monthly visits and £5.9 billion in annual ticket sales, we collaborate with 270+ rail and coach companies in over 40 countries. We want to create a world where travel is as simple, seamless, eco-friendly and affordable as it should be. Today, we're a FTSE 250 company driven by our incredible team of over 1,000 Trainliners from 50+ nationalities, based across London, Paris, Barcelona, Milan, Edinburgh and Madrid. With our focus on growth in the UK and Europe, now is the perfect time to join us on this high-speed journey. Introducing Search & Commerce in Product at Trainline Search & Commerce sits at the heart of Trainline's customer experience and commercial performance. It powers how millions of customers across Europe find journeys, compare options, select fares, and complete purchases - across mobile apps, web, and emerging surfaces. This domain spans the full search, discovery, booking, and purchase journey, combining customer-facing experience with a highly performant and scalable platform. It operates at massive scale, across multiple markets, languages, and regulatory environments, and is central to Trainline's growth ambitions in both the UK and Europe. This role owns the end-to-end product vision, strategy, and outcomes for Search & Commerce - ensuring Trainline delivers a fast, personalised, friction-free purchase experience that drives customer satisfaction, conversion, and long-term value. As the Head of Product for Search & Commerce at Trainline, you will We're looking for a Head of Product - Search & Commerce to lead one of Trainline's most critical and visible product domains. Operating at senior leadership level, this role defines the long-term vision for Search & Commerce and leads its execution in close partnership with Engineering, Data Science, Design, Commercial and Marketing teams. This role combines deep customer empathy, strong commercial instinct, and technical credibility, balancing experience innovation with platform performance, reliability, and scalability. You will be accountable for the success of Trainline's global booking flow and the evolution of the Search & Commerce platform that underpins it. Product Strategy & Vision Set and communicate a clear long-term vision for Search & Commerce, aligned with Trainline's company strategy, growth goals, and international expansion. Own the product strategy and roadmap for the end-to-end Search & Buy journey, spanning discovery, booking, and purchase across web and mobile. Be the recognised product authority for Search & Commerce, with strong informed opinions on customer experience, conversion, and platform evolution. Continuously evaluate industry trends, customer expectations, and best practice in ecommerce and search-driven experiences. Customer Experience, Data & Experimentation Champion a personalised, dynamic, and friction-free customer experience across all Search & Commerce touchpoints. Act as the customer advocate, grounding decisions in deep qualitative and quantitative insight. Partner closely with Data Science, Research, and Analytics to define hypotheses, run experiments, and measure success through clear KPIs and OKRs. Drive a strong culture of learning, experimentation, and evidence-based decision-making at scale. Platform Ownership & Delivery Own end-to-end product delivery for the Search & Commerce domain, partnering closely with Engineering to ensure appropriate technical investment and reliable execution. Be accountable for the health of the Search & Commerce experience and platform, including performance, stability, and quality across markets. Guide the evolution of the platform architecture (e.g. reducing legacy dependencies, enabling micro-frontend approaches) to support speed, scalability, and developer effectiveness. Balance near-term experience improvements with long-term platform sustainability. Commercial Impact & Cross-Functional Leadership Ensure product decisions are tightly connected to commercial outcomes, including conversion, revenue growth, and customer lifetime value. Partner closely with Commercial, Marketing, Growth, Finance, and PR teams to deliver product experiences that successfully go to market. Act as a senior product leader across Product and Technology, contributing to broader product strategy and experience coherence. Influence prioritisation, investment decisions, and trade-offs at VP and Exec level. Leadership & Organisation Lead, coach, and develop a high-performing team of Product Managers across the Search & Commerce domain. Set clear expectations, standards, and ways of working that enable teams to operate autonomously and effectively. Build a healthy, collaborative Product and Engineering culture grounded in Trainline's values and leadership behaviours. Role-model strong ownership, accountability, and product craft. We would love to hear from you if you have Essential Extensive experience leading product strategy and delivery for core consumer purchase or booking experiences at scale. Proven track record owning and optimising search-driven or funnel-based ecommerce experiences in a multi-market environment. Strong commercial acumen, with the ability to connect customer experience decisions to growth and revenue outcomes. Deep experience using data, experimentation, and insight to drive product decisions. Comfort operating in technically complex environments and partnering closely with senior engineering leaders. Excellent stakeholder management skills, including influence at VP and Exec level. Desirable Background in travel, marketplaces, or high-growth consumer technology businesses. Experience evolving search or commerce platforms supporting mobile, web, and backend systems. Exposure to machine learning or personalisation in search or purchase flows. More information: Enjoy fantastic perks like private healthcare & dental insurance, a generous work from abroad policy, 2-for-1 share purchase plans, an EV Scheme to further reduce carbon emissions, extra festive time off, and excellent family-friendly benefits. We prioritise career growth with clear career paths, transparent pay bands, personal learning budgets, and regular learning days. Jump on board and supercharge your career from day one! We're operate a hybrid model to work and ask that Trainliners work from the office a minimum of 60% of their time over a 12-week period. We also have a 28-day Work from Abroad policy. Our values represent the things that matter most to us and what we live and breathe everyday, in everything we do: Think Big - We're building the future of rail ️ Own It - We focus on every customer, partner and journey Travel Together - We're one team ️ Do Good - We make a positive impact We know that having a diverse team makes us better and helps us succeed. And we mean all forms of diversity - gender, ethnicity, sexuality, disability, nationality and diversity of thought. That's why we're committed to creating inclusive places to work, where everyone belongs and differences are valued and celebrated. Interested in finding out more about what it's like to work at Trainline? Why not check us out on LinkedIn, Instagram and Glassdoor!
Apr 03, 2026
Full time
About us We are champions of rail, inspired to build a greener, more sustainable future of travel. Trainline enables millions of travellers to find and book the best value tickets across carriers, fares, and journey options through our highly rated mobile app, website, and B2B partner channels. Great journeys start with Trainline Now Europe's number 1 downloaded rail app, with over 125 million monthly visits and £5.9 billion in annual ticket sales, we collaborate with 270+ rail and coach companies in over 40 countries. We want to create a world where travel is as simple, seamless, eco-friendly and affordable as it should be. Today, we're a FTSE 250 company driven by our incredible team of over 1,000 Trainliners from 50+ nationalities, based across London, Paris, Barcelona, Milan, Edinburgh and Madrid. With our focus on growth in the UK and Europe, now is the perfect time to join us on this high-speed journey. Introducing Search & Commerce in Product at Trainline Search & Commerce sits at the heart of Trainline's customer experience and commercial performance. It powers how millions of customers across Europe find journeys, compare options, select fares, and complete purchases - across mobile apps, web, and emerging surfaces. This domain spans the full search, discovery, booking, and purchase journey, combining customer-facing experience with a highly performant and scalable platform. It operates at massive scale, across multiple markets, languages, and regulatory environments, and is central to Trainline's growth ambitions in both the UK and Europe. This role owns the end-to-end product vision, strategy, and outcomes for Search & Commerce - ensuring Trainline delivers a fast, personalised, friction-free purchase experience that drives customer satisfaction, conversion, and long-term value. As the Head of Product for Search & Commerce at Trainline, you will We're looking for a Head of Product - Search & Commerce to lead one of Trainline's most critical and visible product domains. Operating at senior leadership level, this role defines the long-term vision for Search & Commerce and leads its execution in close partnership with Engineering, Data Science, Design, Commercial and Marketing teams. This role combines deep customer empathy, strong commercial instinct, and technical credibility, balancing experience innovation with platform performance, reliability, and scalability. You will be accountable for the success of Trainline's global booking flow and the evolution of the Search & Commerce platform that underpins it. Product Strategy & Vision Set and communicate a clear long-term vision for Search & Commerce, aligned with Trainline's company strategy, growth goals, and international expansion. Own the product strategy and roadmap for the end-to-end Search & Buy journey, spanning discovery, booking, and purchase across web and mobile. Be the recognised product authority for Search & Commerce, with strong informed opinions on customer experience, conversion, and platform evolution. Continuously evaluate industry trends, customer expectations, and best practice in ecommerce and search-driven experiences. Customer Experience, Data & Experimentation Champion a personalised, dynamic, and friction-free customer experience across all Search & Commerce touchpoints. Act as the customer advocate, grounding decisions in deep qualitative and quantitative insight. Partner closely with Data Science, Research, and Analytics to define hypotheses, run experiments, and measure success through clear KPIs and OKRs. Drive a strong culture of learning, experimentation, and evidence-based decision-making at scale. Platform Ownership & Delivery Own end-to-end product delivery for the Search & Commerce domain, partnering closely with Engineering to ensure appropriate technical investment and reliable execution. Be accountable for the health of the Search & Commerce experience and platform, including performance, stability, and quality across markets. Guide the evolution of the platform architecture (e.g. reducing legacy dependencies, enabling micro-frontend approaches) to support speed, scalability, and developer effectiveness. Balance near-term experience improvements with long-term platform sustainability. Commercial Impact & Cross-Functional Leadership Ensure product decisions are tightly connected to commercial outcomes, including conversion, revenue growth, and customer lifetime value. Partner closely with Commercial, Marketing, Growth, Finance, and PR teams to deliver product experiences that successfully go to market. Act as a senior product leader across Product and Technology, contributing to broader product strategy and experience coherence. Influence prioritisation, investment decisions, and trade-offs at VP and Exec level. Leadership & Organisation Lead, coach, and develop a high-performing team of Product Managers across the Search & Commerce domain. Set clear expectations, standards, and ways of working that enable teams to operate autonomously and effectively. Build a healthy, collaborative Product and Engineering culture grounded in Trainline's values and leadership behaviours. Role-model strong ownership, accountability, and product craft. We would love to hear from you if you have Essential Extensive experience leading product strategy and delivery for core consumer purchase or booking experiences at scale. Proven track record owning and optimising search-driven or funnel-based ecommerce experiences in a multi-market environment. Strong commercial acumen, with the ability to connect customer experience decisions to growth and revenue outcomes. Deep experience using data, experimentation, and insight to drive product decisions. Comfort operating in technically complex environments and partnering closely with senior engineering leaders. Excellent stakeholder management skills, including influence at VP and Exec level. Desirable Background in travel, marketplaces, or high-growth consumer technology businesses. Experience evolving search or commerce platforms supporting mobile, web, and backend systems. Exposure to machine learning or personalisation in search or purchase flows. More information: Enjoy fantastic perks like private healthcare & dental insurance, a generous work from abroad policy, 2-for-1 share purchase plans, an EV Scheme to further reduce carbon emissions, extra festive time off, and excellent family-friendly benefits. We prioritise career growth with clear career paths, transparent pay bands, personal learning budgets, and regular learning days. Jump on board and supercharge your career from day one! We're operate a hybrid model to work and ask that Trainliners work from the office a minimum of 60% of their time over a 12-week period. We also have a 28-day Work from Abroad policy. Our values represent the things that matter most to us and what we live and breathe everyday, in everything we do: Think Big - We're building the future of rail ️ Own It - We focus on every customer, partner and journey Travel Together - We're one team ️ Do Good - We make a positive impact We know that having a diverse team makes us better and helps us succeed. And we mean all forms of diversity - gender, ethnicity, sexuality, disability, nationality and diversity of thought. That's why we're committed to creating inclusive places to work, where everyone belongs and differences are valued and celebrated. Interested in finding out more about what it's like to work at Trainline? Why not check us out on LinkedIn, Instagram and Glassdoor!
Head of Loyalty Strategy and Proposition - Strategy Consultant The location of the role is Paddington, London (hybrid working). The duration of the contract is 12 months (starting 1st June 2026). The pay rate on offer is £1000 - £1250 per day (via Umbrella agency) - open to discussion. Role Summary The Head of Loyalty Strategy & Proposition is responsible for defining, evolving, and leading the strategic direction of the loyalty programme. This role owns the multi-year roadmap, customer value proposition and strategic decision frameworks that ensure our programme remains market leading, differentiated, and commercially effective. They lead the development of the core loyalty proposition across rewards, personalisation, digital experience, clubs, partnerships, and omnichannel journeys - grounded in deep customer insight, competitive benchmarking, behavioural data, and commercial rigour. The role shapes and governs prioritisation across Loyalty, ensuring clarity on what we build, why it matters, and how it delivers for customers, for the brand, and for the business. It also leads strategic partnership development. Finally, as we expand our global footprint, it will increasingly work closely with International teams to shape the global roadmap and ensure scalability beyond the UK. A passion for the brand, its products, and doing what is right for customers is vital - ensuring the proposition reflects the heart of the business and creates value customers truly feel. Key accountabilities and measures Set & Own the Loyalty Strategy and Multi Year Roadmap Define the strategic direction across customer, commercial, and brand objectives. Own the loyalty roadmap, working closely with Product - shaping what we build, sequencing priorities, and ensuring all investment decisions are customer led and commercially grounded. Establish the frameworks, criteria, and governance that underpin prioritisation. Lead the Loyalty Proposition & Customer Experience Design Own the end to end loyalty proposition across rewards, personalisation, experiences (including clubs), partnerships, and omnichannel journeys. Develop new propositions from initial customer insight / challenge through to launch, working closely with business and D&T teams to ensure smooth delivery and long-term success of new propositions. Ensure the proposition reflects brand values - trusted quality, product passion, value. Translate customer insights, behavioural data, and market intelligence into compelling, differentiated propositions. Lead Partner Strategy & Ecosystem Expansion Define the partner strategy - identifying, evaluating, and shaping partnerships that enhance loyalty value and emotional connection. Work cross functionally to secure commercial, operational and tech feasibility for partner propositions (e.g. earn/burn, experiential benefits, brand partnerships). Manage partnerships from contract through to execution and ongoing relationship management. Establish a viable loyalty partnerships operating model and scale in line with results over time. Lead Insights, Customer Understanding & Competitor Intelligence Integrate insights including qualitative and quantitative research, market benchmarking, and global loyalty best practice. Translate insights into clear strategic opportunities and recommendations. Monitor competitive developments and loyalty innovation to keep us ahead of market. Collaborate with International Markets Partner with International to define and evolve the global strategy. Shape the international loyalty proposition and ensure alignment with the UK roadmap while allowing for appropriate flexibility. Guide Commercial & Financial Impact Assessment Partner with Finance to develop business cases, model commercial outcomes, and assess customer value. Ensure all propositions are commercially viable, brand enhancing, and customer positive. Shape Digital Product Direction & Personalisation Strategy Work closely with Product, Engineering and Data Science to define customer first product requirements. Prioritise features and capabilities that enable long term loyalty growth. Represent Loyalty in Senior Forums & Influence Key Stakeholders Represent the loyalty strategy in business reviews, governance forums, and cross functional decision making. Build alignment across Marketing, Food, FHB, Financial Services, Retail, Online, Product, Analytics and Tech. Inspire teams around the future vision. Key skills and experience Proven experience at Senior Manager or Director level in consultancy Strong loyalty & proposition leadership: Proven experience shaping loyalty strategy or customer propositions at scale. Customer centric & insight driven mindset: Ability to unlock insight from data, research and behaviour - and turn it into strategy. Outstanding strategic thinking & prioritisation: Comfortable shaping direction amid ambiguity and making clear choices on what matters most. Commercial acumen: Strong capability in business case development and commercial impact assessment. Exceptional storytelling & communication: Able to craft compelling strategic narratives for ExCo, senior forums and cross functional stakeholders. Partner strategy & ecosystem development: Experience identifying, negotiating, and shaping partnership value exchanges. Cross functional leadership: Effective at influencing Product, Engineering, Delivery, Marketing, Retail, Finance, Analytics and International teams. Digital & product fluency: Understanding of digital product development, loyalty technologies, and personalisation capabilities. Brand passion: A deep personal connection to the brand, its products, and its customers.
Apr 02, 2026
Full time
Head of Loyalty Strategy and Proposition - Strategy Consultant The location of the role is Paddington, London (hybrid working). The duration of the contract is 12 months (starting 1st June 2026). The pay rate on offer is £1000 - £1250 per day (via Umbrella agency) - open to discussion. Role Summary The Head of Loyalty Strategy & Proposition is responsible for defining, evolving, and leading the strategic direction of the loyalty programme. This role owns the multi-year roadmap, customer value proposition and strategic decision frameworks that ensure our programme remains market leading, differentiated, and commercially effective. They lead the development of the core loyalty proposition across rewards, personalisation, digital experience, clubs, partnerships, and omnichannel journeys - grounded in deep customer insight, competitive benchmarking, behavioural data, and commercial rigour. The role shapes and governs prioritisation across Loyalty, ensuring clarity on what we build, why it matters, and how it delivers for customers, for the brand, and for the business. It also leads strategic partnership development. Finally, as we expand our global footprint, it will increasingly work closely with International teams to shape the global roadmap and ensure scalability beyond the UK. A passion for the brand, its products, and doing what is right for customers is vital - ensuring the proposition reflects the heart of the business and creates value customers truly feel. Key accountabilities and measures Set & Own the Loyalty Strategy and Multi Year Roadmap Define the strategic direction across customer, commercial, and brand objectives. Own the loyalty roadmap, working closely with Product - shaping what we build, sequencing priorities, and ensuring all investment decisions are customer led and commercially grounded. Establish the frameworks, criteria, and governance that underpin prioritisation. Lead the Loyalty Proposition & Customer Experience Design Own the end to end loyalty proposition across rewards, personalisation, experiences (including clubs), partnerships, and omnichannel journeys. Develop new propositions from initial customer insight / challenge through to launch, working closely with business and D&T teams to ensure smooth delivery and long-term success of new propositions. Ensure the proposition reflects brand values - trusted quality, product passion, value. Translate customer insights, behavioural data, and market intelligence into compelling, differentiated propositions. Lead Partner Strategy & Ecosystem Expansion Define the partner strategy - identifying, evaluating, and shaping partnerships that enhance loyalty value and emotional connection. Work cross functionally to secure commercial, operational and tech feasibility for partner propositions (e.g. earn/burn, experiential benefits, brand partnerships). Manage partnerships from contract through to execution and ongoing relationship management. Establish a viable loyalty partnerships operating model and scale in line with results over time. Lead Insights, Customer Understanding & Competitor Intelligence Integrate insights including qualitative and quantitative research, market benchmarking, and global loyalty best practice. Translate insights into clear strategic opportunities and recommendations. Monitor competitive developments and loyalty innovation to keep us ahead of market. Collaborate with International Markets Partner with International to define and evolve the global strategy. Shape the international loyalty proposition and ensure alignment with the UK roadmap while allowing for appropriate flexibility. Guide Commercial & Financial Impact Assessment Partner with Finance to develop business cases, model commercial outcomes, and assess customer value. Ensure all propositions are commercially viable, brand enhancing, and customer positive. Shape Digital Product Direction & Personalisation Strategy Work closely with Product, Engineering and Data Science to define customer first product requirements. Prioritise features and capabilities that enable long term loyalty growth. Represent Loyalty in Senior Forums & Influence Key Stakeholders Represent the loyalty strategy in business reviews, governance forums, and cross functional decision making. Build alignment across Marketing, Food, FHB, Financial Services, Retail, Online, Product, Analytics and Tech. Inspire teams around the future vision. Key skills and experience Proven experience at Senior Manager or Director level in consultancy Strong loyalty & proposition leadership: Proven experience shaping loyalty strategy or customer propositions at scale. Customer centric & insight driven mindset: Ability to unlock insight from data, research and behaviour - and turn it into strategy. Outstanding strategic thinking & prioritisation: Comfortable shaping direction amid ambiguity and making clear choices on what matters most. Commercial acumen: Strong capability in business case development and commercial impact assessment. Exceptional storytelling & communication: Able to craft compelling strategic narratives for ExCo, senior forums and cross functional stakeholders. Partner strategy & ecosystem development: Experience identifying, negotiating, and shaping partnership value exchanges. Cross functional leadership: Effective at influencing Product, Engineering, Delivery, Marketing, Retail, Finance, Analytics and International teams. Digital & product fluency: Understanding of digital product development, loyalty technologies, and personalisation capabilities. Brand passion: A deep personal connection to the brand, its products, and its customers.
Vitae Financial Recruitment Limited
St. Albans, Hertfordshire
Senior Commercial Finance Manager - Tech-Focused Retail Hertfordshire (Hybrid)£75,000 - £85,000 + 20% Bonus + Excellent BenefitsOur client, a forward-thinking consumer and retail technology business, is seeking a Senior Commercial Finance Manager to help drive strategic growth and innovation across its digital channels and omnichannel platforms. This is a key commercial leadership role, supporting the integration of finance and technology to optimise performance in a fast-paced, data-rich retail environment.This position has a clear path to Head of Finance within 18-24 months, offering a high-impact role within a business that values digital transformation, data-driven decisions, and agile financial leadership.Key Responsibilities:- Partner with Technology and Marketing Leaders to shape long-term digital growth strategies, identifying smart investments in brand, platform development, and customer experience innovations.- Evaluate digital pricing, promotional mechanics, and value architecture to unlock profitable growth across eCommerce and retail tech channels.- Lead commercial financial planning and forecasting to support data-driven decision making, particularly in relation to digital product performance and ROI on tech investments.- Own financial input into brand and digital roadmap planning, helping product and digital brand teams build strategies rooted in commercial viability.- Maintain clear insight into trading and digital performance, including customer behaviour analytics, channel performance (e.g. D2C, marketplaces), and competitor landscape shifts.- Develop robust business cases for technology investments, including platforms, tools, digital innovation, and marketing tech - ensuring returns meet both consumer impact and financial hurdle rates.- Influence strategic decisions through compelling commercial insights, backed by data and aligned to evolving technology and customer trends.- Build and evolve advanced financial modelling tools and dashboards, enhancing speed and quality of decision-making across business functions.- Model innovation-led initiatives, particularly those that leverage technology (e.g. AI-powered personalisation, subscription models, fulfilment automation), to assess margin and scalability potential.- Be a mentor and leader to junior finance and cross-functional team members, setting a high bar for strategic, tech-savvy financial business partnering.About You:- Fully qualified accountant (ACA / ACCA / CIMA) with a strong background in commercial finance.- Experience working in technology-led retail, consumer digital, or eCommerce environments highly advantageous.- Able to demonstrate strong business partnering with marketing, digital, and product teams.- A strategic thinker with a passion for performance improvement, innovation, and leveraging data/technology to unlock growth.- Comfortable working in fast-paced, digitally evolving environments where customer expectations and platform capabilities shape decisions.This is a fantastic opportunity to join a tech-driven retail brand at a pivotal time in its digital and commercial evolution. If you're looking to play a key role in the transformation of finance within a business that blends retail heritage with technology innovation, we'd love to hear from you.AGY - Vitae Financial RecruitmentWe Exist To Be Different - Membership NOT Registration
Apr 01, 2026
Full time
Senior Commercial Finance Manager - Tech-Focused Retail Hertfordshire (Hybrid)£75,000 - £85,000 + 20% Bonus + Excellent BenefitsOur client, a forward-thinking consumer and retail technology business, is seeking a Senior Commercial Finance Manager to help drive strategic growth and innovation across its digital channels and omnichannel platforms. This is a key commercial leadership role, supporting the integration of finance and technology to optimise performance in a fast-paced, data-rich retail environment.This position has a clear path to Head of Finance within 18-24 months, offering a high-impact role within a business that values digital transformation, data-driven decisions, and agile financial leadership.Key Responsibilities:- Partner with Technology and Marketing Leaders to shape long-term digital growth strategies, identifying smart investments in brand, platform development, and customer experience innovations.- Evaluate digital pricing, promotional mechanics, and value architecture to unlock profitable growth across eCommerce and retail tech channels.- Lead commercial financial planning and forecasting to support data-driven decision making, particularly in relation to digital product performance and ROI on tech investments.- Own financial input into brand and digital roadmap planning, helping product and digital brand teams build strategies rooted in commercial viability.- Maintain clear insight into trading and digital performance, including customer behaviour analytics, channel performance (e.g. D2C, marketplaces), and competitor landscape shifts.- Develop robust business cases for technology investments, including platforms, tools, digital innovation, and marketing tech - ensuring returns meet both consumer impact and financial hurdle rates.- Influence strategic decisions through compelling commercial insights, backed by data and aligned to evolving technology and customer trends.- Build and evolve advanced financial modelling tools and dashboards, enhancing speed and quality of decision-making across business functions.- Model innovation-led initiatives, particularly those that leverage technology (e.g. AI-powered personalisation, subscription models, fulfilment automation), to assess margin and scalability potential.- Be a mentor and leader to junior finance and cross-functional team members, setting a high bar for strategic, tech-savvy financial business partnering.About You:- Fully qualified accountant (ACA / ACCA / CIMA) with a strong background in commercial finance.- Experience working in technology-led retail, consumer digital, or eCommerce environments highly advantageous.- Able to demonstrate strong business partnering with marketing, digital, and product teams.- A strategic thinker with a passion for performance improvement, innovation, and leveraging data/technology to unlock growth.- Comfortable working in fast-paced, digitally evolving environments where customer expectations and platform capabilities shape decisions.This is a fantastic opportunity to join a tech-driven retail brand at a pivotal time in its digital and commercial evolution. If you're looking to play a key role in the transformation of finance within a business that blends retail heritage with technology innovation, we'd love to hear from you.AGY - Vitae Financial RecruitmentWe Exist To Be Different - Membership NOT Registration
Head of Loyalty Strategy and Proposition - Strategy Consultant Head of Loyalty Strategy and Proposition - Strategy Consultant The location of the role is Paddington, London (hybrid working) . The duration of the contract is 12 months (starting 1st June 2026) . The pay rate on offer is 1000 - 1250 per day (via Umbrella agency) - open to discussion. Role Summary The Head of Loyalty Strategy & Proposition is responsible for defining, evolving, and leading the strategic direction of the loyalty programme. This role owns the multi-year roadmap, customer value proposition and strategic decision frameworks that ensure our programme remains market leading, differentiated, and commercially effective. They lead the development of the core loyalty proposition across rewards, personalisation, digital experience, clubs, partnerships, and omnichannel journeys - grounded in deep customer insight, competitive benchmarking, behavioural data, and commercial rigour. The role shapes and governs prioritisation across Loyalty, ensuring clarity on what we build, why it matters, and how it delivers for customers, for the brand, and for the business. It also leads strategic partnership development. Finally, as we expand our global footprint, it will increasingly work closely with International teams to shape the global roadmap and ensure scalability beyond the UK. A passion for the brand, its products, and doing what is right for customers is vital - ensuring the proposition reflects the heart of the business and creates value customers truly feel. Key accountabilities and measures Set & Own the Loyalty Strategy and Multi Year Roadmap Define the strategic direction across customer, commercial, and brand objectives. Own the loyalty roadmap, working closely with Product - shaping what we build, sequencing priorities, and ensuring all investment decisions are customer led and commercially grounded. Establish the frameworks, criteria, and governance that underpin prioritisation. Lead the Loyalty Proposition & Customer Experience Design Own the end to end loyalty proposition across rewards, personalisation, experiences (including clubs), partnerships, and omnichannel journeys. Develop new propositions from initial customer insight / challenge through to launch, working closely with business and D&T teams to ensure smooth delivery and long-term success of new propositions. Ensure the proposition reflects brand values - trusted quality, product passion, value. Translate customer insights, behavioural data, and market intelligence into compelling, differentiated propositions. Lead Partner Strategy & Ecosystem Expansion Define the partner strategy - identifying, evaluating, and shaping partnerships that enhance loyalty value and emotional connection. Work cross functionally to secure commercial, operational and tech feasibility for partner propositions (e.g. earn/burn, experiential benefits, brand partnerships). Manage partnerships from contract through to execution and ongoing relationship management. Establish a viable loyalty partnerships operating model and scale in line with results over time. Lead Insights, Customer Understanding & Competitor Intelligence Integrate insights including qualitative and quantitative research, market benchmarking, and global loyalty best practice. Translate insights into clear strategic opportunities and recommendations. Monitor competitive developments and loyalty innovation to keep us ahead of market. Collaborate with International Markets Partner with International to define and evolve the global strategy. Shape the international loyalty proposition and ensure alignment with the UK roadmap while allowing for appropriate flexibility. Guide Commercial & Financial Impact Assessment Partner with Finance to develop business cases, model commercial outcomes, and assess customer value. Ensure all propositions are commercially viable, brand enhancing, and customer positive. Shape Digital Product Direction & Personalisation Strategy Work closely with Product, Engineering and Data Science to define customer first product requirements. Prioritise features and capabilities that enable long term loyalty growth. Represent Loyalty in Senior Forums & Influence Key Stakeholders Represent the loyalty strategy in business reviews, governance forums, and cross functional decision making. Build alignment across Marketing, Food, FHB, Financial Services, Retail, Online, Product, Analytics and Tech. Inspire teams around the future vision. Key skills and experience Proven experience at Senior Manager or Director level in consultancy Strong loyalty & proposition leadership: Proven experience shaping loyalty strategy or customer propositions at scale. Customer centric & insight driven mindset: Ability to unlock insight from data, research and behaviour - and turn it into strategy. Outstanding strategic thinking & prioritisation: Comfortable shaping direction amid ambiguity and making clear choices on what matters most. Commercial acumen: Strong capability in business case development and commercial impact assessment. Exceptional storytelling & communication: Able to craft compelling strategic narratives for ExCo, senior forums and cross functional stakeholders. Partner strategy & ecosystem development: Experience identifying, negotiating, and shaping partnership value exchanges. Cross functional leadership: Effective at influencing Product, Engineering, Delivery, Marketing, Retail, Finance, Analytics and International teams. Digital & product fluency: Understanding of digital product development, loyalty technologies, and personalisation capabilities. Brand passion: A deep personal connection to the brand, its products, and its customers.
Mar 07, 2026
Contractor
Head of Loyalty Strategy and Proposition - Strategy Consultant Head of Loyalty Strategy and Proposition - Strategy Consultant The location of the role is Paddington, London (hybrid working) . The duration of the contract is 12 months (starting 1st June 2026) . The pay rate on offer is 1000 - 1250 per day (via Umbrella agency) - open to discussion. Role Summary The Head of Loyalty Strategy & Proposition is responsible for defining, evolving, and leading the strategic direction of the loyalty programme. This role owns the multi-year roadmap, customer value proposition and strategic decision frameworks that ensure our programme remains market leading, differentiated, and commercially effective. They lead the development of the core loyalty proposition across rewards, personalisation, digital experience, clubs, partnerships, and omnichannel journeys - grounded in deep customer insight, competitive benchmarking, behavioural data, and commercial rigour. The role shapes and governs prioritisation across Loyalty, ensuring clarity on what we build, why it matters, and how it delivers for customers, for the brand, and for the business. It also leads strategic partnership development. Finally, as we expand our global footprint, it will increasingly work closely with International teams to shape the global roadmap and ensure scalability beyond the UK. A passion for the brand, its products, and doing what is right for customers is vital - ensuring the proposition reflects the heart of the business and creates value customers truly feel. Key accountabilities and measures Set & Own the Loyalty Strategy and Multi Year Roadmap Define the strategic direction across customer, commercial, and brand objectives. Own the loyalty roadmap, working closely with Product - shaping what we build, sequencing priorities, and ensuring all investment decisions are customer led and commercially grounded. Establish the frameworks, criteria, and governance that underpin prioritisation. Lead the Loyalty Proposition & Customer Experience Design Own the end to end loyalty proposition across rewards, personalisation, experiences (including clubs), partnerships, and omnichannel journeys. Develop new propositions from initial customer insight / challenge through to launch, working closely with business and D&T teams to ensure smooth delivery and long-term success of new propositions. Ensure the proposition reflects brand values - trusted quality, product passion, value. Translate customer insights, behavioural data, and market intelligence into compelling, differentiated propositions. Lead Partner Strategy & Ecosystem Expansion Define the partner strategy - identifying, evaluating, and shaping partnerships that enhance loyalty value and emotional connection. Work cross functionally to secure commercial, operational and tech feasibility for partner propositions (e.g. earn/burn, experiential benefits, brand partnerships). Manage partnerships from contract through to execution and ongoing relationship management. Establish a viable loyalty partnerships operating model and scale in line with results over time. Lead Insights, Customer Understanding & Competitor Intelligence Integrate insights including qualitative and quantitative research, market benchmarking, and global loyalty best practice. Translate insights into clear strategic opportunities and recommendations. Monitor competitive developments and loyalty innovation to keep us ahead of market. Collaborate with International Markets Partner with International to define and evolve the global strategy. Shape the international loyalty proposition and ensure alignment with the UK roadmap while allowing for appropriate flexibility. Guide Commercial & Financial Impact Assessment Partner with Finance to develop business cases, model commercial outcomes, and assess customer value. Ensure all propositions are commercially viable, brand enhancing, and customer positive. Shape Digital Product Direction & Personalisation Strategy Work closely with Product, Engineering and Data Science to define customer first product requirements. Prioritise features and capabilities that enable long term loyalty growth. Represent Loyalty in Senior Forums & Influence Key Stakeholders Represent the loyalty strategy in business reviews, governance forums, and cross functional decision making. Build alignment across Marketing, Food, FHB, Financial Services, Retail, Online, Product, Analytics and Tech. Inspire teams around the future vision. Key skills and experience Proven experience at Senior Manager or Director level in consultancy Strong loyalty & proposition leadership: Proven experience shaping loyalty strategy or customer propositions at scale. Customer centric & insight driven mindset: Ability to unlock insight from data, research and behaviour - and turn it into strategy. Outstanding strategic thinking & prioritisation: Comfortable shaping direction amid ambiguity and making clear choices on what matters most. Commercial acumen: Strong capability in business case development and commercial impact assessment. Exceptional storytelling & communication: Able to craft compelling strategic narratives for ExCo, senior forums and cross functional stakeholders. Partner strategy & ecosystem development: Experience identifying, negotiating, and shaping partnership value exchanges. Cross functional leadership: Effective at influencing Product, Engineering, Delivery, Marketing, Retail, Finance, Analytics and International teams. Digital & product fluency: Understanding of digital product development, loyalty technologies, and personalisation capabilities. Brand passion: A deep personal connection to the brand, its products, and its customers.
