Customer Delivery Manager - Peterborough, UK (hybrid) Peterborough As a Customer Delivery Manager with Convera based in our Peterborough office, you will be responsible to provide Best in Class Care to Convera customers from first contact through to resolution or where cases are not resolved within the expected timeframes leading to dissatisfaction or complaint. This role works closely with Transaction Processing and Relationship Management teams covering the E2E transaction process. The Senior Customer Care Specialist is also expected to coach team members through escalations and provide quality assurance feedback across people / process / product to improve the customer experience. Responsibilities Drive a seamless customer experience that creates positive sentiment for Convera brand. Develop in-depth knowledge of our product offerings and provide informative support and tailored recommendations to customers. Collaborate with Relationship, Product, Operations and Compliance teams to drive constant improvement. Own and investigate customer escalations and complaints from receipt through to resolution, with speed and quality interactions being paramount. Analyzing and solving problems of diverse scope. Ability to devise solutions based on limited information and precedent and adapt existing approaches to resolve issues. Evaluate processes, devise improvements, measure results, and iterate. Ability to imagine and ambitiously drives towards "Best in Class Customer Care". Identifying and documenting the root cause or defect trends and work with business partners to ensure corrective actions are delivered to improve outcomes. Conduct regular service reviews with customer and provide recommendations on how they can improve payment delivery rate and reduce returns. Understand regulatory requirements and how Convera's policies and processes support our customers and our obligations. Manage requests from external legal entities, Global Regulators eg: FMA, FCA and/or Global ADR bodies e.g.: UK Financial Ombudsman Service (FOS), Australian Financial Complaints Authority (AFCA) etc in connection with complaints. Required to work on projects and assist with business improvements. Supports leadership with delivering Management Information, regulatory reporting, analytical reporting, and statistical summaries. While demonstrating the ability to use data to draw a comprehensive, balanced view. Qualifications A minimum of 5 years of related experience. Bachelor's degree (or similar); or equivalent work experience. Expert communication skills, both written and oral and can clearly explain complex information to customers and internal stakeholders. A passion for Best-in-Class Customer Care, a Customer Champion. Exceptional problem-solving ability, backed by good judgement. Experience with bringing cross functional teams together to problem solve. The ability to enhance relationships and networks with senior internal/external partners who are not familiar with the subject matter often requiring persuasion. Adapts style to differing audiences and advises on difficult topics with tact. Be a self-starter and master of time management, the ability to multi-task, and prioritize consistently sustaining high levels of productivity and quality in a fast-moving growth focused organization. The ability to remain calm and resilient when solving problems, facing challenges, and recovering from mistakes. Strong knowledge of MS applications. Ability to view, analyse and present data to differing audiences. Must be able to conduct regular client visits face to face. This role cannot be delivered fully remote. Preferred Qualifications Experience in customer-facing role with direct responsibility of managing customers in Banking, Payments, or Financial Services. Experience with onboarding/training new starters and customers. Experience with data analytics tools such as Power BI and DataHub. Experience with applications such as JIRA, Confluence, Sharepoint. Excellent attention to detail. Ability to communicate in more than one language. About Convera Convera is the largest non-bank B2B cross-border payments company in the world. Formerly Western Union Business Solutions, we leverage decades of industry expertise and technology-led payment solutions to deliver smarter money movements to our customers - helping them capture more value with every transaction. Convera serves more than 30,000 customers ranging from small business owners to enterprise treasurers to educational institutions to financial institutions to law firms to NGOs. Our teams care deeply about the value we bring to our customers which makes Convera a rewarding place to work. This is an exciting time for our organization as we build our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment. As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view. We want to work with the best people and ensure we foster a culture of inclusion and belonging. Benefits Market competitive salary Opportunity to earn an annual bonus Great career growth and development opportunities in a global organization A flexible approach to work (hybrid model) Generous insurance (health, disability, life) Paid holidays, time-off and leave policies for life events (maternity, paternity, adoption) Paid time off for volunteering opportunities (5 days per year) There are plenty of amazing opportunities at Convera for talented, creative problem solvers who never settle for good enough and are looking to transform Business to Business payments. Apply now! Convera requires background checks of all new employees at the appropriate stage of the application procedure, including, in certain countries, the investigation of criminal convictions, in accordance with applicable federal, state and local law. Disclosure of a criminal record will not necessarily disqualify you for employment. Any conviction or guilty plea will be evaluated on its own merit with respect to time, nature, circumstances and seriousness, as well as any other factors required pursuant to applicable federal, state and local law, in relation to the job for which you are indicating interest. However, failure to disclose this information when requested, in accordance with applicable federal, state and local law, will generally result in a disqualification of your application or termination of employment.
Dec 18, 2025
Full time
Customer Delivery Manager - Peterborough, UK (hybrid) Peterborough As a Customer Delivery Manager with Convera based in our Peterborough office, you will be responsible to provide Best in Class Care to Convera customers from first contact through to resolution or where cases are not resolved within the expected timeframes leading to dissatisfaction or complaint. This role works closely with Transaction Processing and Relationship Management teams covering the E2E transaction process. The Senior Customer Care Specialist is also expected to coach team members through escalations and provide quality assurance feedback across people / process / product to improve the customer experience. Responsibilities Drive a seamless customer experience that creates positive sentiment for Convera brand. Develop in-depth knowledge of our product offerings and provide informative support and tailored recommendations to customers. Collaborate with Relationship, Product, Operations and Compliance teams to drive constant improvement. Own and investigate customer escalations and complaints from receipt through to resolution, with speed and quality interactions being paramount. Analyzing and solving problems of diverse scope. Ability to devise solutions based on limited information and precedent and adapt existing approaches to resolve issues. Evaluate processes, devise improvements, measure results, and iterate. Ability to imagine and ambitiously drives towards "Best in Class Customer Care". Identifying and documenting the root cause or defect trends and work with business partners to ensure corrective actions are delivered to improve outcomes. Conduct regular service reviews with customer and provide recommendations on how they can improve payment delivery rate and reduce returns. Understand regulatory requirements and how Convera's policies and processes support our customers and our obligations. Manage requests from external legal entities, Global Regulators eg: FMA, FCA and/or Global ADR bodies e.g.: UK Financial Ombudsman Service (FOS), Australian Financial Complaints Authority (AFCA) etc in connection with complaints. Required to work on projects and assist with business improvements. Supports leadership with delivering Management Information, regulatory reporting, analytical reporting, and statistical summaries. While demonstrating the ability to use data to draw a comprehensive, balanced view. Qualifications A minimum of 5 years of related experience. Bachelor's degree (or similar); or equivalent work experience. Expert communication skills, both written and oral and can clearly explain complex information to customers and internal stakeholders. A passion for Best-in-Class Customer Care, a Customer Champion. Exceptional problem-solving ability, backed by good judgement. Experience with bringing cross functional teams together to problem solve. The ability to enhance relationships and networks with senior internal/external partners who are not familiar with the subject matter often requiring persuasion. Adapts style to differing audiences and advises on difficult topics with tact. Be a self-starter and master of time management, the ability to multi-task, and prioritize consistently sustaining high levels of productivity and quality in a fast-moving growth focused organization. The ability to remain calm and resilient when solving problems, facing challenges, and recovering from mistakes. Strong knowledge of MS applications. Ability to view, analyse and present data to differing audiences. Must be able to conduct regular client visits face to face. This role cannot be delivered fully remote. Preferred Qualifications Experience in customer-facing role with direct responsibility of managing customers in Banking, Payments, or Financial Services. Experience with onboarding/training new starters and customers. Experience with data analytics tools such as Power BI and DataHub. Experience with applications such as JIRA, Confluence, Sharepoint. Excellent attention to detail. Ability to communicate in more than one language. About Convera Convera is the largest non-bank B2B cross-border payments company in the world. Formerly Western Union Business Solutions, we leverage decades of industry expertise and technology-led payment solutions to deliver smarter money movements to our customers - helping them capture more value with every transaction. Convera serves more than 30,000 customers ranging from small business owners to enterprise treasurers to educational institutions to financial institutions to law firms to NGOs. Our teams care deeply about the value we bring to our customers which makes Convera a rewarding place to work. This is an exciting time for our organization as we build our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment. As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view. We want to work with the best people and ensure we foster a culture of inclusion and belonging. Benefits Market competitive salary Opportunity to earn an annual bonus Great career growth and development opportunities in a global organization A flexible approach to work (hybrid model) Generous insurance (health, disability, life) Paid holidays, time-off and leave policies for life events (maternity, paternity, adoption) Paid time off for volunteering opportunities (5 days per year) There are plenty of amazing opportunities at Convera for talented, creative problem solvers who never settle for good enough and are looking to transform Business to Business payments. Apply now! Convera requires background checks of all new employees at the appropriate stage of the application procedure, including, in certain countries, the investigation of criminal convictions, in accordance with applicable federal, state and local law. Disclosure of a criminal record will not necessarily disqualify you for employment. Any conviction or guilty plea will be evaluated on its own merit with respect to time, nature, circumstances and seriousness, as well as any other factors required pursuant to applicable federal, state and local law, in relation to the job for which you are indicating interest. However, failure to disclose this information when requested, in accordance with applicable federal, state and local law, will generally result in a disqualification of your application or termination of employment.
Commercial & Investment Bank - Environmental & Social (E&S) Risk, Control Manager - Vice President BOURNEMOUTH, DORSET, United Kingdom Job Identification Job Category Program Management Business Unit Commercial & Investment Bank Posting Date 11/19/2025, 03:54 PM Locations Chaseside - Dorset Building, Bournemouth, Dorset, BH7 7DA, GB Job Schedule Full time Job Description Join our Control Management team to lead the implementation of updated policies and standards and act as the primary control manage ment contact for E&S risk. As a Vice President Control Manager in the Commercial Investment Bank (CIB) Control Management team, you will be maintaining a critical component of the firm's Environmental & Social (E&S) Risk Framework. In this role, you will act as the primary control manage ment contact for E&S risk, owning and overseeing the implementation of the CIB E&S Control framework. Including owning, updating, and overseeing CIB procedures and producing and managing key metrics and reports to support the control framework. You will lead the implementation of updated policies and standards-most notably the rollout of the N&S Standard-and work closely with sub-lines of business to establish effective operating models and controls. By negotiating between first and second line teams, you will identify pragmatic solutions to complex requirements and facilitate regular meetings with senior stakeholders to review progress and drive enhancements. In this collaborative role, you will champion initiatives that enhance the operational risk environment across CIB. This role requires strong stakeholder management and communication skills, as well as the ability to influence training and communication plans to support successful change delivery. Job responsibilities: Own and maintain CIB procedures to ensure alignment with regulatory and internal requirements. Serve as the primary contact for Environmental & Social (E&S) risk Control Management within CIB, providing subject matter expertise and guidance. Develop, produce, and oversee key metrics and reports to support the E&S Control Framework. Lead the implementation of updated policies and standards, including the rollout of the N&S Standard across CIB. Partner with sub-lines of business to establish effective operating models, processes, and controls for compliance. Negotiate between first and second line teams to identify and implement pragmatic solutions to complex requirements. Influence the development and delivery of training and communication plans to support new standards and procedures. Organize and facilitate regular meetings with senior stakeholders to review progress, address challenges, and drive continuous improvement. Required qualifications, capabilities, and skills: Proven experience in risk management, controls, or compliance within a large financial institution, preferably in investment banking. Excellent program and project management skills, with experience leading change initiatives. Strong understanding of Environmental & Social Risk frameworks and related regulatory requirements. Ability to negotiate and influence across multiple stakeholder groups, including first and second line teams. Strong analytical skills, with experience in developing and reporting key metrics. Exceptional communication and interpersonal skills, with the ability to develop effective training and communication strategies. Experience in governance and stakeholder management. Experience in coordinating strategic and tactical objectives. Preferred qualifications, capabilities, and skills: Knowledge of Intelligent Solutions such Alteryx, Tableau, Signavio, Pega etc Experience in coordinating strategic and tactical objectives. About Us J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit ourFAQs for more information about requesting an accommodation. About the Team J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
Dec 18, 2025
Full time
Commercial & Investment Bank - Environmental & Social (E&S) Risk, Control Manager - Vice President BOURNEMOUTH, DORSET, United Kingdom Job Identification Job Category Program Management Business Unit Commercial & Investment Bank Posting Date 11/19/2025, 03:54 PM Locations Chaseside - Dorset Building, Bournemouth, Dorset, BH7 7DA, GB Job Schedule Full time Job Description Join our Control Management team to lead the implementation of updated policies and standards and act as the primary control manage ment contact for E&S risk. As a Vice President Control Manager in the Commercial Investment Bank (CIB) Control Management team, you will be maintaining a critical component of the firm's Environmental & Social (E&S) Risk Framework. In this role, you will act as the primary control manage ment contact for E&S risk, owning and overseeing the implementation of the CIB E&S Control framework. Including owning, updating, and overseeing CIB procedures and producing and managing key metrics and reports to support the control framework. You will lead the implementation of updated policies and standards-most notably the rollout of the N&S Standard-and work closely with sub-lines of business to establish effective operating models and controls. By negotiating between first and second line teams, you will identify pragmatic solutions to complex requirements and facilitate regular meetings with senior stakeholders to review progress and drive enhancements. In this collaborative role, you will champion initiatives that enhance the operational risk environment across CIB. This role requires strong stakeholder management and communication skills, as well as the ability to influence training and communication plans to support successful change delivery. Job responsibilities: Own and maintain CIB procedures to ensure alignment with regulatory and internal requirements. Serve as the primary contact for Environmental & Social (E&S) risk Control Management within CIB, providing subject matter expertise and guidance. Develop, produce, and oversee key metrics and reports to support the E&S Control Framework. Lead the implementation of updated policies and standards, including the rollout of the N&S Standard across CIB. Partner with sub-lines of business to establish effective operating models, processes, and controls for compliance. Negotiate between first and second line teams to identify and implement pragmatic solutions to complex requirements. Influence the development and delivery of training and communication plans to support new standards and procedures. Organize and facilitate regular meetings with senior stakeholders to review progress, address challenges, and drive continuous improvement. Required qualifications, capabilities, and skills: Proven experience in risk management, controls, or compliance within a large financial institution, preferably in investment banking. Excellent program and project management skills, with experience leading change initiatives. Strong understanding of Environmental & Social Risk frameworks and related regulatory requirements. Ability to negotiate and influence across multiple stakeholder groups, including first and second line teams. Strong analytical skills, with experience in developing and reporting key metrics. Exceptional communication and interpersonal skills, with the ability to develop effective training and communication strategies. Experience in governance and stakeholder management. Experience in coordinating strategic and tactical objectives. Preferred qualifications, capabilities, and skills: Knowledge of Intelligent Solutions such Alteryx, Tableau, Signavio, Pega etc Experience in coordinating strategic and tactical objectives. About Us J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit ourFAQs for more information about requesting an accommodation. About the Team J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
About RedCloud The global supply chain is broken-creating a $2 trillion inventory gap where essential consumer goods fail to reach the people who need them. Brands miss sales, distributors mismanage stock, and retailers face empty shelves. The result? Higher prices, slower growth, and lost opportunity across the board. RedCloud is fixing this. Our RedAI digital trading platform, bulk and retail trading exchanges connect key parts of the supply chain-enabling bulk inventory exchange, streamlined digital payments, and generating vast quantities of aggregated market data. By applying AI and machine learning techniques, we deliver predictive market insight and trading recommendations straight back to the trading environment-facilitating smarter everyday business decisions for our customers, from factory to warehouse to store. Headquartered in London, RedCloud became a publicly listed company on Nasdaq (RCT) in March 2025. With a diverse team spanning many nationalities and operations across Africa, the Middle East, Europe, and Latin America. We're building a more connected and efficient global trade network. Our AI labs are busy exploring the next generation of smart AI agents and deeper FMCG market intelligence for the benefit of our customers across a growing operational footprint. The role We are looking for an experienced VP of Product to lead our Trade product vertical. This role sits at the heart of our business, owning the strategy, roadmap, and execution for our Trade marketplace in four markets (Nigeria, South Africa, Argentina and Brazil), ensuring that product delivery meets business growth ambitions while balancing technical scalability, operational needs, and customer experience. In addition you will be responsible for launching our core marketplace products as we move into new markets. The VP will work closely with our Co-founder and CPO, Engineering, Operations and Marketing leadership to drive adoption, unlock revenue growth, and deliver a seamless trading experience for FMCGs, distributors, and retailers. Responsibilities Set and evolve the Trade product vision and strategy, ensuring alignment with company OKRs, long-term growth priorities, and new market opportunities. Define, maintain, and prioritise the Trade product roadmap, balancing near-term delivery with long-term scalability. Lead go-to-market planning and execution- from requirements and design through to operational readiness, launch, and post-launch analysis. Partner closely with Ops, Sales, and Marketing to support adoption, repeat trade, and revenue growth. Provide leadership and coaching to Product Managers, driving focus, execution, and professional growth. Translate business and market needs into clear product requirements (PRDs/specs) for engineering and manage trade-offs between speed, quality, and scope. Oversee technical and platform development, including marketplace capabilities, ERP integrations, APIs, and automation, ensuring scalability, security, and compliance. Own accountability for delivery timelines, major product launches, and cross-functional alignment with stakeholders. Monitor product and commercial performance, including adoption, repeat usage, multi-category growth, order value, and commission revenue. Lead customer discovery and market research to ensure product strategy is informed by buyer, seller, and distributor needs. Act as subject matter expert for Trade products, supporting internal teams and external partners throughout the product lifecycle. Requirements Senior product leadership experience, ideally in B2B marketplaces, e-commerce, or fintech. A proven track record in leading product teams to deliver complex initiatives with measurable commercial impact. Strong technical fluency (APIs, integrations, data platforms, SaaS marketplaces). Proven ability to manage cross-functional teams and stakeholders in a high-growth, multi-market environment. Expertise in driving product innovation and managing the end-to-end product lifecycle from ideation to delivery. Commercial acumen: ability to balance customer needs, operational requirements, and revenue goals. Excellent communication and influencing skills, with experience presenting to senior leadership. Ability to develop and execute comprehensive product strategies aligned with business goals and a proficiency in using data analytics and metrics to guide product decisions and measure success. Even if you don't meet every requirement, we still encourage you to apply. Your unique experiences and perspectives might be just what we're looking for. Benefits Working with a pioneering provider of eCommerce solutions you will have the opportunity to join an international company who are growing massively, we encourage ambition and creativity. Plus, you will get: 25 Days Annual leave, increasing to 26 days after 12 months in the business Enhanced Company Pension (Matched up to 5% & Salary Sacrifice) Healthcare Cash plan with Medicash Private Healthcare with Aviva Life Insurance with AIG Happl, our benefit platform which provides access to pre-negotiated discounts on a wide variety of services including entertainment, food, and fitness. Stock / Equity Check out the links below to see what our CEO Justin Floyd has to say about our plans for growth for the year ahead, and to see our latest video on the mission we're on! RedCloud I We're growing! RedCloud I Red101 App I Open Commerce
Dec 16, 2025
Full time
About RedCloud The global supply chain is broken-creating a $2 trillion inventory gap where essential consumer goods fail to reach the people who need them. Brands miss sales, distributors mismanage stock, and retailers face empty shelves. The result? Higher prices, slower growth, and lost opportunity across the board. RedCloud is fixing this. Our RedAI digital trading platform, bulk and retail trading exchanges connect key parts of the supply chain-enabling bulk inventory exchange, streamlined digital payments, and generating vast quantities of aggregated market data. By applying AI and machine learning techniques, we deliver predictive market insight and trading recommendations straight back to the trading environment-facilitating smarter everyday business decisions for our customers, from factory to warehouse to store. Headquartered in London, RedCloud became a publicly listed company on Nasdaq (RCT) in March 2025. With a diverse team spanning many nationalities and operations across Africa, the Middle East, Europe, and Latin America. We're building a more connected and efficient global trade network. Our AI labs are busy exploring the next generation of smart AI agents and deeper FMCG market intelligence for the benefit of our customers across a growing operational footprint. The role We are looking for an experienced VP of Product to lead our Trade product vertical. This role sits at the heart of our business, owning the strategy, roadmap, and execution for our Trade marketplace in four markets (Nigeria, South Africa, Argentina and Brazil), ensuring that product delivery meets business growth ambitions while balancing technical scalability, operational needs, and customer experience. In addition you will be responsible for launching our core marketplace products as we move into new markets. The VP will work closely with our Co-founder and CPO, Engineering, Operations and Marketing leadership to drive adoption, unlock revenue growth, and deliver a seamless trading experience for FMCGs, distributors, and retailers. Responsibilities Set and evolve the Trade product vision and strategy, ensuring alignment with company OKRs, long-term growth priorities, and new market opportunities. Define, maintain, and prioritise the Trade product roadmap, balancing near-term delivery with long-term scalability. Lead go-to-market planning and execution- from requirements and design through to operational readiness, launch, and post-launch analysis. Partner closely with Ops, Sales, and Marketing to support adoption, repeat trade, and revenue growth. Provide leadership and coaching to Product Managers, driving focus, execution, and professional growth. Translate business and market needs into clear product requirements (PRDs/specs) for engineering and manage trade-offs between speed, quality, and scope. Oversee technical and platform development, including marketplace capabilities, ERP integrations, APIs, and automation, ensuring scalability, security, and compliance. Own accountability for delivery timelines, major product launches, and cross-functional alignment with stakeholders. Monitor product and commercial performance, including adoption, repeat usage, multi-category growth, order value, and commission revenue. Lead customer discovery and market research to ensure product strategy is informed by buyer, seller, and distributor needs. Act as subject matter expert for Trade products, supporting internal teams and external partners throughout the product lifecycle. Requirements Senior product leadership experience, ideally in B2B marketplaces, e-commerce, or fintech. A proven track record in leading product teams to deliver complex initiatives with measurable commercial impact. Strong technical fluency (APIs, integrations, data platforms, SaaS marketplaces). Proven ability to manage cross-functional teams and stakeholders in a high-growth, multi-market environment. Expertise in driving product innovation and managing the end-to-end product lifecycle from ideation to delivery. Commercial acumen: ability to balance customer needs, operational requirements, and revenue goals. Excellent communication and influencing skills, with experience presenting to senior leadership. Ability to develop and execute comprehensive product strategies aligned with business goals and a proficiency in using data analytics and metrics to guide product decisions and measure success. Even if you don't meet every requirement, we still encourage you to apply. Your unique experiences and perspectives might be just what we're looking for. Benefits Working with a pioneering provider of eCommerce solutions you will have the opportunity to join an international company who are growing massively, we encourage ambition and creativity. Plus, you will get: 25 Days Annual leave, increasing to 26 days after 12 months in the business Enhanced Company Pension (Matched up to 5% & Salary Sacrifice) Healthcare Cash plan with Medicash Private Healthcare with Aviva Life Insurance with AIG Happl, our benefit platform which provides access to pre-negotiated discounts on a wide variety of services including entertainment, food, and fitness. Stock / Equity Check out the links below to see what our CEO Justin Floyd has to say about our plans for growth for the year ahead, and to see our latest video on the mission we're on! RedCloud I We're growing! RedCloud I Red101 App I Open Commerce
Senior Full Stack Engineer The Role - What will you be doing? Key Responsibilities and Duties Join a rapidly growing team to help BCB build and scale our products and deliver them to clients. Use your software engineering skills to develop, test, release, support and maintain complex financial platforms. Our backend is written in Node driven by SQL databases and our front-end uses the Angular framework. All our services run in google cloud in Kubernetes. Work closely with product managers to focus on new feature design, build and ship scalable products. So, what are we looking for? 5+ Years Experience in software engineering. Experience working with microservices and distributed systems architecture. Expert proficiency in server-side development. Proficiency in TypeScript. Experience with event-driven architecture and message queuing systems, ideally Google Pub/Sub, Kafka. Experience with Node.JS and server frameworks, ideally NestJS. High level expertise in SQL development and database programming: MySQL/PostgreSQL. Good working knowledge of front-end frameworks, ideally Angular. Knowledge of Cloud Platforms, ideally Google Cloud Expertise in automated testing at unit, integration and system level. Experience with CI/CD platforms, ideally gitlab. Experience in Fintech/Banking is highly desirable. Take ownership of key architectural decisions and contribute to the technical roadmap. Mentor junior engineers and champion best practices within the team. What's in it for you? Our people are constantly striving to be the best through operational excellence. The professional development and learning opportunities create an agile, hardworking, conscientious, and knowledgeable team. The opportunities for personal growth are exponential. You grow as the business grows. The roles and responsibilities are broad and ever-changing, and the dynamism of BCB keeps you engaged and highly motivated. At BCB, you don't just work for your manager; they work for you too. We believe in empowering individuals to create a culture of personal growth, together. We focus on driving empowerment from the bottom up, up-skilling every individual at every level. This means our team has a sense of commonality and belonging, driven by a shared belief in our mission. We're passionate about our business, our people, and providing 360-degree support for success. The chance to operate at the forefront of our industry You can talk to anyone in the business as there are no barriers and everyone is accessible You will be collaborating with teams on a hybrid working arrangement We value team success where every individual can grow and prosper 30 days annual leave each year, excluding bank holidays 4 wellbeing days per year to prioritise your mental health 1 company volunteering day per year Strong benefits package including; Private Healthcare, Pension, Income Protection (long-term absence), Life Insurance, Menopause Policy, and an enhanced Parental Leave policy About BCB Group BCB Group is a leading provider of regulated payment and trading services in crypto and fiat for the digital asset economy. We provide accounts, cryptocurrency and foreign exchange market liquidity for some of the world's largest, crypto-engaged businesses, including crypto exchanges, liquidity providers, market makers, investment firms, custodians, payment processors and wallet providers. Our end-to-end suite of products are accessible through our Client Console UI and API. We offer more than 40 fiat and cryptocurrencies, deep trading liquidity, 24/7 instant payments through our instant settlements network, BLINC, and secure crypto services. Our strong focus on compliance matches our technical and business expertise, and we are regulated by some of the world's most respected regulators. Authorised in the UK, France and Switzerland, we place the utmost importance on our regulatory-first institutional principles. Our leadership team boasts years of relevant, high-level experience at globally-renowned institutions. They combine finance, law, regulatory and technology skills in traditional and crypto financial services with a deep understanding of the new digital asset economy. Our mission is to create the trusted platform to pay, store, trade and earn fiat and digital assets, globally 24/7
Dec 16, 2025
Full time
Senior Full Stack Engineer The Role - What will you be doing? Key Responsibilities and Duties Join a rapidly growing team to help BCB build and scale our products and deliver them to clients. Use your software engineering skills to develop, test, release, support and maintain complex financial platforms. Our backend is written in Node driven by SQL databases and our front-end uses the Angular framework. All our services run in google cloud in Kubernetes. Work closely with product managers to focus on new feature design, build and ship scalable products. So, what are we looking for? 5+ Years Experience in software engineering. Experience working with microservices and distributed systems architecture. Expert proficiency in server-side development. Proficiency in TypeScript. Experience with event-driven architecture and message queuing systems, ideally Google Pub/Sub, Kafka. Experience with Node.JS and server frameworks, ideally NestJS. High level expertise in SQL development and database programming: MySQL/PostgreSQL. Good working knowledge of front-end frameworks, ideally Angular. Knowledge of Cloud Platforms, ideally Google Cloud Expertise in automated testing at unit, integration and system level. Experience with CI/CD platforms, ideally gitlab. Experience in Fintech/Banking is highly desirable. Take ownership of key architectural decisions and contribute to the technical roadmap. Mentor junior engineers and champion best practices within the team. What's in it for you? Our people are constantly striving to be the best through operational excellence. The professional development and learning opportunities create an agile, hardworking, conscientious, and knowledgeable team. The opportunities for personal growth are exponential. You grow as the business grows. The roles and responsibilities are broad and ever-changing, and the dynamism of BCB keeps you engaged and highly motivated. At BCB, you don't just work for your manager; they work for you too. We believe in empowering individuals to create a culture of personal growth, together. We focus on driving empowerment from the bottom up, up-skilling every individual at every level. This means our team has a sense of commonality and belonging, driven by a shared belief in our mission. We're passionate about our business, our people, and providing 360-degree support for success. The chance to operate at the forefront of our industry You can talk to anyone in the business as there are no barriers and everyone is accessible You will be collaborating with teams on a hybrid working arrangement We value team success where every individual can grow and prosper 30 days annual leave each year, excluding bank holidays 4 wellbeing days per year to prioritise your mental health 1 company volunteering day per year Strong benefits package including; Private Healthcare, Pension, Income Protection (long-term absence), Life Insurance, Menopause Policy, and an enhanced Parental Leave policy About BCB Group BCB Group is a leading provider of regulated payment and trading services in crypto and fiat for the digital asset economy. We provide accounts, cryptocurrency and foreign exchange market liquidity for some of the world's largest, crypto-engaged businesses, including crypto exchanges, liquidity providers, market makers, investment firms, custodians, payment processors and wallet providers. Our end-to-end suite of products are accessible through our Client Console UI and API. We offer more than 40 fiat and cryptocurrencies, deep trading liquidity, 24/7 instant payments through our instant settlements network, BLINC, and secure crypto services. Our strong focus on compliance matches our technical and business expertise, and we are regulated by some of the world's most respected regulators. Authorised in the UK, France and Switzerland, we place the utmost importance on our regulatory-first institutional principles. Our leadership team boasts years of relevant, high-level experience at globally-renowned institutions. They combine finance, law, regulatory and technology skills in traditional and crypto financial services with a deep understanding of the new digital asset economy. Our mission is to create the trusted platform to pay, store, trade and earn fiat and digital assets, globally 24/7
Join a rapidly growing team to help BCB build and scale our products and deliver them to clients. Use your software engineering skills to develop, test, release, support and maintain complex financial platforms. Our backend is written in Node driven by SQL databases and our front-end uses the Angular framework. All our services run in google cloud in Kubernetes. Work closely with product managers to focus on new feature design, build and ship scalable products. So, what are we looking for? 5+ Years Experience in software engineering. Experience working with microservices and distributed systems architecture. Proficiency in TypeScript. Experience with event-driven architecture and message queuing systems, ideally Google Pub/Sub, Kafka. Experience with Node.JS and server frameworks, ideally NestJS. High level expertise in SQL development and database programming: MySQL/PostgreSQL. Good working knowledge of front-end frameworks, ideally Angular. Knowledge of Cloud Platforms, ideally Google Cloud. Expertise in automated testing at unit, integration and system level. Experience with CI/CD platforms, ideally gitlab. Experience in Fintech/Banking is highly desirable. Take ownership of key architectural decisions and contribute to the technical roadmap. Mentor junior engineers and champion best practices within the team. What's in it for you? Our people are constantly striving to be the best through operational excellence. The professional development and learning opportunities create an agile, hardworking, conscientious, and knowledgeable team. The opportunities for personal growth are exponential. You grow as the business grows. The roles and responsibilities are broad and ever-changing, and the dynamism of BCB keeps you engaged and highly motivated. At BCB, you don't just work for your manager; they work for you too. We believe in empowering individuals to create a culture of personal growth, together. We focus on driving empowerment from the bottom up, up-skilling every individual at every level. This means our team has a sense of commonality and belonging, driven by a shared belief in our mission. We're passionate about our business, our people, and providing 360-degree support for success. The chance to operate at the forefront of our industry You can talk to anyone in the business as there are no barriers and everyone is accessible You will be collaborating with teams on a hybrid working arrangement We value team success where every individual can grow and prosper 30 days annual leave each year, excluding bank holidays 4 wellbeing days per year to prioritise your mental health 1 company volunteering day per year Strong benefits package including Private Healthcare, Pension, Income Protection (long-term absence), Life Insurance, Menopause Policy, and an enhanced Parental Leave policy About BCB Group BCB Group is a leading provider of regulated payment and trading services in crypto and fiat for the digital asset economy. We provide accounts, cryptocurrency and foreign exchange market liquidity for some of the world's largest, crypto-engaged businesses, including crypto exchanges, liquidity providers, market makers, investment firms, custodians, payment processors and wallet providers. Our end-to-end suite of products are accessible through our Client Console UI and API. We offer more than 40 fiat and cryptocurrencies, deep trading liquidity, 24/7 instant payments through our instant settlements network, BLINC, and secure crypto services. Our strong focus on compliance matches our technical and business expertise, and we are regulated by some of the world's most respected regulators. Authorised in the UK, France and Switzerland, we place the utmost importance on our regulatory-first institutional principles. Our leadership team boasts years of relevant, high-level experience at globally-renowned institutions. They combine finance, law, regulatory and technology skills in traditional and crypto financial services with a deep understanding of the new digital asset economy. Our mission is to create the trusted platform to pay, store, trade and earn fiat and digital assets, globally 24/7
Dec 16, 2025
Full time
Join a rapidly growing team to help BCB build and scale our products and deliver them to clients. Use your software engineering skills to develop, test, release, support and maintain complex financial platforms. Our backend is written in Node driven by SQL databases and our front-end uses the Angular framework. All our services run in google cloud in Kubernetes. Work closely with product managers to focus on new feature design, build and ship scalable products. So, what are we looking for? 5+ Years Experience in software engineering. Experience working with microservices and distributed systems architecture. Proficiency in TypeScript. Experience with event-driven architecture and message queuing systems, ideally Google Pub/Sub, Kafka. Experience with Node.JS and server frameworks, ideally NestJS. High level expertise in SQL development and database programming: MySQL/PostgreSQL. Good working knowledge of front-end frameworks, ideally Angular. Knowledge of Cloud Platforms, ideally Google Cloud. Expertise in automated testing at unit, integration and system level. Experience with CI/CD platforms, ideally gitlab. Experience in Fintech/Banking is highly desirable. Take ownership of key architectural decisions and contribute to the technical roadmap. Mentor junior engineers and champion best practices within the team. What's in it for you? Our people are constantly striving to be the best through operational excellence. The professional development and learning opportunities create an agile, hardworking, conscientious, and knowledgeable team. The opportunities for personal growth are exponential. You grow as the business grows. The roles and responsibilities are broad and ever-changing, and the dynamism of BCB keeps you engaged and highly motivated. At BCB, you don't just work for your manager; they work for you too. We believe in empowering individuals to create a culture of personal growth, together. We focus on driving empowerment from the bottom up, up-skilling every individual at every level. This means our team has a sense of commonality and belonging, driven by a shared belief in our mission. We're passionate about our business, our people, and providing 360-degree support for success. The chance to operate at the forefront of our industry You can talk to anyone in the business as there are no barriers and everyone is accessible You will be collaborating with teams on a hybrid working arrangement We value team success where every individual can grow and prosper 30 days annual leave each year, excluding bank holidays 4 wellbeing days per year to prioritise your mental health 1 company volunteering day per year Strong benefits package including Private Healthcare, Pension, Income Protection (long-term absence), Life Insurance, Menopause Policy, and an enhanced Parental Leave policy About BCB Group BCB Group is a leading provider of regulated payment and trading services in crypto and fiat for the digital asset economy. We provide accounts, cryptocurrency and foreign exchange market liquidity for some of the world's largest, crypto-engaged businesses, including crypto exchanges, liquidity providers, market makers, investment firms, custodians, payment processors and wallet providers. Our end-to-end suite of products are accessible through our Client Console UI and API. We offer more than 40 fiat and cryptocurrencies, deep trading liquidity, 24/7 instant payments through our instant settlements network, BLINC, and secure crypto services. Our strong focus on compliance matches our technical and business expertise, and we are regulated by some of the world's most respected regulators. Authorised in the UK, France and Switzerland, we place the utmost importance on our regulatory-first institutional principles. Our leadership team boasts years of relevant, high-level experience at globally-renowned institutions. They combine finance, law, regulatory and technology skills in traditional and crypto financial services with a deep understanding of the new digital asset economy. Our mission is to create the trusted platform to pay, store, trade and earn fiat and digital assets, globally 24/7
Join our Product team as a Senior Product Marketing Manager and help shape the future of global finance. We're on a mission to build the world's leading platform for both crypto and fiat payments and we're looking for a sharp, driven Senior Product Marketing Manager to play a key role in that journey. You'll be part of a fast-growing team, working at the intersection of payments, e-money, and crypto. If you're naturally curious, passionate about financial technology, and thrive in a fast-paced environment, this is the role for you. We are seeking a visionary Senior Product Marketing Manager to own the end-to-end customer journey for our payment and digital asset products. This is a unique, strategic role reporting directly into our Chief Product Officer, that extends beyond traditional product marketing. You will be responsible for crafting a seamless and compelling narrative that begins with a prospect's first interaction with our brand and continues through their entire in-product experience. You will bridge the gap between the promise of our marketing and the reality of our product, ensuring that our value proposition is not only clearly communicated but also intuitively felt by the user at every step. To achieve this unified vision, you will directly manage our Product Designer, guiding the user experience of our product and its documentation to be a direct extension of our marketing and brand story. Key Responsibilities Define & Execute End-to-End Product Marketing GTM: Develop and implement comprehensive product marketing go-to-market strategies that cover the entire customer lifecycle, from initial awareness and acquisition to in-product onboarding, feature adoption, and long-term retention. Craft Unified Narrative & Content: Be our master storyteller, crafting a consistent and compelling narrative across all product touchpoints. This includes marketing collateral, sales enablement, website copy, platform content & messaging, and product documentation. Customer Journey & Experience Ownership: Map the end-to-end customer journey, identifying points of friction and opportunities for delight. Use qualitative and quantitative insights to drive improvements in our core product user experience. Design & UX Leadership: Manage, mentor, and guide our Product Designer to translate our core value proposition into an intuitive, elegant, and effective user experience. Ensure the UI/UX of our platform and documentation delivers on the promises made in our GTM messaging. Cross-functional Collaboration: Work hand-in-hand with Product, Engineering, Commercial, and Marketing teams to ensure strategic alignment. Act as the primary advocate for the customer experience, translating market needs and user feedback into actionable product and marketing strategies. Market & Competitive Intelligence: Conduct market research and competitive analysis to identify trends, opportunities, and competitive differentiators, feeding insights back into product, GTM, and in-product experience strategies. Sales & Customer Success Enablement: Empower our sales, account management, and customer success teams with the tools, training, and knowledge they need to effectively sell our solutions and support our clients throughout their lifecycle. What are we looking for? Fintech & Payments Expertise: Proven experience in product marketing within the fintech sector, with a strong understanding of banking & payments ecosystems. Customer-Centric with Strong Product & UX Sense: A deep empathy for the user and a passion for creating exceptional customer experiences. You must have a strong understanding of UX/UI principles and be able to provide clear, constructive guidance to a Product Designer. Startup/Scale-up Mindset: Experience thriving in fast-paced environments, ideally within a startup or scale-up. You're comfortable building processes and standards from scratch. Strategic & Hands-on: Ability to think strategically about the entire customer journey while also being highly skilled at hands on execution, from writing copy to reviewing Figma mockups. Communication & Influence: Exceptional communication skills (written and verbal) with a knack for simplifying complex concepts and the ability to influence and align stakeholders across product, design, and commercial teams. Digital Assets Expertise: Demonstrated experience and deep knowledge of the crypto and digital assets industry, including trends, products, and market dynamics. People Management or Mentorship Experience: Proven ability to lead and nurture creative talent. Experience directly managing a designer or acting as a formal mentor is highly desirable. So, what's in it for you? Our people are constantly striving to be the best through operational excellence. The professional development and learning opportunities create an agile, hardworking, conscientious, and knowledgeable team. The opportunities for personal growth are exponential. You grow as the business grows. The roles and responsibilities are broad and ever-changing, and the dynamism of BCB keeps you engaged and highly motivated. At BCB, we believe in empowering individuals to create a culture of personal growth, together, and driving empowerment from the bottom up, up-skilling every individual at every level. This means our team has a sense of commonality and belonging, driven by a shared belief in our mission. We're passionate about our business, our people, and providing 360 degree support for success. The chance to operate at the forefront of our industry You can talk to anyone in the business as there are no barriers and everyone is accessible You will be collaborating with teams on a hybrid working arrangement We value team success where every individual can grow and prosper 30 days annual leave each year 4 wellbeing days per year to prioritise your mental health 1 company volunteering day per year Strong benefits package including; Private Healthcare, Pension, Income Protection (long-term absence), Life Insurance, Menopause Policy, and an enhanced Parental Leave policy About BCB Group BCB Group is a leading provider of regulated payment and trading services in crypto and fiat for the digital asset economy. We provide accounts, cryptocurrency and foreign exchange market liquidity for some of the world's largest, crypto-engaged businesses, including crypto exchanges, liquidity providers, market makers, investment firms, custodians, payment processors and wallet providers. Our end-to-end suite of products are accessible through our Client Console UI and API. We offer more than 40 fiat and cryptocurrencies, deep trading liquidity, 24/7 instant payments through our instant settlements network, BLINC, and secure crypto services. Our strong focus on compliance matches our technical and business expertise, and we are regulated by some of the world's most respected regulators. Authorised in the UK, France and Switzerland, we place the utmost importance on our regulatory first institutional principles. Our leadership team boasts years of relevant, high-level experience at globally-renowned institutions. They combine finance, law, regulatory and technology skills in traditional and crypto financial services with a deep understanding of the new digital asset economy. Our mission is to create the trusted platform to pay, store, trade and earn fiat and digital assets, globally 24/7
Dec 16, 2025
Full time
Join our Product team as a Senior Product Marketing Manager and help shape the future of global finance. We're on a mission to build the world's leading platform for both crypto and fiat payments and we're looking for a sharp, driven Senior Product Marketing Manager to play a key role in that journey. You'll be part of a fast-growing team, working at the intersection of payments, e-money, and crypto. If you're naturally curious, passionate about financial technology, and thrive in a fast-paced environment, this is the role for you. We are seeking a visionary Senior Product Marketing Manager to own the end-to-end customer journey for our payment and digital asset products. This is a unique, strategic role reporting directly into our Chief Product Officer, that extends beyond traditional product marketing. You will be responsible for crafting a seamless and compelling narrative that begins with a prospect's first interaction with our brand and continues through their entire in-product experience. You will bridge the gap between the promise of our marketing and the reality of our product, ensuring that our value proposition is not only clearly communicated but also intuitively felt by the user at every step. To achieve this unified vision, you will directly manage our Product Designer, guiding the user experience of our product and its documentation to be a direct extension of our marketing and brand story. Key Responsibilities Define & Execute End-to-End Product Marketing GTM: Develop and implement comprehensive product marketing go-to-market strategies that cover the entire customer lifecycle, from initial awareness and acquisition to in-product onboarding, feature adoption, and long-term retention. Craft Unified Narrative & Content: Be our master storyteller, crafting a consistent and compelling narrative across all product touchpoints. This includes marketing collateral, sales enablement, website copy, platform content & messaging, and product documentation. Customer Journey & Experience Ownership: Map the end-to-end customer journey, identifying points of friction and opportunities for delight. Use qualitative and quantitative insights to drive improvements in our core product user experience. Design & UX Leadership: Manage, mentor, and guide our Product Designer to translate our core value proposition into an intuitive, elegant, and effective user experience. Ensure the UI/UX of our platform and documentation delivers on the promises made in our GTM messaging. Cross-functional Collaboration: Work hand-in-hand with Product, Engineering, Commercial, and Marketing teams to ensure strategic alignment. Act as the primary advocate for the customer experience, translating market needs and user feedback into actionable product and marketing strategies. Market & Competitive Intelligence: Conduct market research and competitive analysis to identify trends, opportunities, and competitive differentiators, feeding insights back into product, GTM, and in-product experience strategies. Sales & Customer Success Enablement: Empower our sales, account management, and customer success teams with the tools, training, and knowledge they need to effectively sell our solutions and support our clients throughout their lifecycle. What are we looking for? Fintech & Payments Expertise: Proven experience in product marketing within the fintech sector, with a strong understanding of banking & payments ecosystems. Customer-Centric with Strong Product & UX Sense: A deep empathy for the user and a passion for creating exceptional customer experiences. You must have a strong understanding of UX/UI principles and be able to provide clear, constructive guidance to a Product Designer. Startup/Scale-up Mindset: Experience thriving in fast-paced environments, ideally within a startup or scale-up. You're comfortable building processes and standards from scratch. Strategic & Hands-on: Ability to think strategically about the entire customer journey while also being highly skilled at hands on execution, from writing copy to reviewing Figma mockups. Communication & Influence: Exceptional communication skills (written and verbal) with a knack for simplifying complex concepts and the ability to influence and align stakeholders across product, design, and commercial teams. Digital Assets Expertise: Demonstrated experience and deep knowledge of the crypto and digital assets industry, including trends, products, and market dynamics. People Management or Mentorship Experience: Proven ability to lead and nurture creative talent. Experience directly managing a designer or acting as a formal mentor is highly desirable. So, what's in it for you? Our people are constantly striving to be the best through operational excellence. The professional development and learning opportunities create an agile, hardworking, conscientious, and knowledgeable team. The opportunities for personal growth are exponential. You grow as the business grows. The roles and responsibilities are broad and ever-changing, and the dynamism of BCB keeps you engaged and highly motivated. At BCB, we believe in empowering individuals to create a culture of personal growth, together, and driving empowerment from the bottom up, up-skilling every individual at every level. This means our team has a sense of commonality and belonging, driven by a shared belief in our mission. We're passionate about our business, our people, and providing 360 degree support for success. The chance to operate at the forefront of our industry You can talk to anyone in the business as there are no barriers and everyone is accessible You will be collaborating with teams on a hybrid working arrangement We value team success where every individual can grow and prosper 30 days annual leave each year 4 wellbeing days per year to prioritise your mental health 1 company volunteering day per year Strong benefits package including; Private Healthcare, Pension, Income Protection (long-term absence), Life Insurance, Menopause Policy, and an enhanced Parental Leave policy About BCB Group BCB Group is a leading provider of regulated payment and trading services in crypto and fiat for the digital asset economy. We provide accounts, cryptocurrency and foreign exchange market liquidity for some of the world's largest, crypto-engaged businesses, including crypto exchanges, liquidity providers, market makers, investment firms, custodians, payment processors and wallet providers. Our end-to-end suite of products are accessible through our Client Console UI and API. We offer more than 40 fiat and cryptocurrencies, deep trading liquidity, 24/7 instant payments through our instant settlements network, BLINC, and secure crypto services. Our strong focus on compliance matches our technical and business expertise, and we are regulated by some of the world's most respected regulators. Authorised in the UK, France and Switzerland, we place the utmost importance on our regulatory first institutional principles. Our leadership team boasts years of relevant, high-level experience at globally-renowned institutions. They combine finance, law, regulatory and technology skills in traditional and crypto financial services with a deep understanding of the new digital asset economy. Our mission is to create the trusted platform to pay, store, trade and earn fiat and digital assets, globally 24/7
Job Title Sales Performance ManagerHybrid roleOffice based 2/3 days week (Exeter)Employer Overview Fast growing technology business based in the south west with a strong global customer base. SaaS provider that reduces fuel costs, improves driver efficiency and reduces emissions for both individual drivers and large corporate fleets. About the Role The Sales Performance Manager is responsible for sales forecasting, pricing, profitability, and process governance, driving accurate, commercially aligned insights that support decision-making. The Sales Performance Manager will also act as the commercial bridge between Finance and Sales, ensuring revenue growth is aligned to strategic goals and risk is managed through the contracting process. This role therefore combines financial control, commercial governance, and performance management and so will also have a dotted reporting line into the Chief Financial Officer (CFO). . The role works with key stakeholders to shape pricing strategies, monitor margins, deliver reporting and analytics, and drive data-led improvements. The role also manages Salesforce governance and processes, ensuring accurate customer and pipeline data. This is an exciting opportunity to not only be a driver for revenue growth in the UK, but also continue to expand into international markets. Key Responsibilities Revenue Forecasting & Analysis Lead monthly/quarterly rolling sales forecasts, tracking progress, accuracy, and variances. Own and challenge the sales forecast process pipeline validation, bookings conversion, ARR/MRR outlook. Deliver accurate reporting on revenue, bookings, and performance vs. target. Monitor deal slippage, conversion rates, and forecast accuracy. Create and maintain dashboards for KPIs such as forecast accuracy, margin variance, completion rates, trade spend ROI, and pipeline health. Produce monthly commercial performance reports. Sales Performance Drive performance via strategic metrics across Account Management and Sales teams. Define and track sales KPIs (quota attainment, win rates, sales cycle length, churn, upsell). Provide actionable insights and recommendations to CRO and CFO. Prepare board-ready reporting on sales performance and pipeline health. Commercial Governance & Deal Support Oversee pricing strategy execution, deal-level validation with the CFO, and margin protection. Review major deals for commercial viability (pricing, discounting, contract terms). Partner with Sales to optimise deal structure for margin, cashflow, and revenue recognition. Gather all necessary documentation to send to the CFO to support any credit lending decisions and work with the sales teams/account management teams to structure payment terms to alleviate any credit concerns. Draft contracts and special terms reflecting the required commercial structure, be central in support to the contract negotiation with the client and work with the CFO to sign off the contract and any required special terms of changes. Pricing & Margin Control Collaborate with sales leadership to shape pricing, promotional mechanics, and sales incentive structures in line with financial targets. Maintain pricing guardrails and approval workflows. Analyse margin impact of discounts, bundles, and incentive schemes. Provide CFO/CRO with recommendations on pricing strategy. Sales Incentive & Compensation Calculate any monthly commissions and bonus payments, produce supporting analysis and seek sign off from the CRO and CFO before liaising with finance on payments. Design, model, and manage commission and incentive plans. Ensure alignment with company objectives (ARR growth, NRR, profitability etc). Track commission costs vs. budget and ensure timely, accurate pay-outs. Cross-Functional Collaboration Partner with Finance on bookings ? revenue ? cash forecasting. Align with Account Management to support renewals and upsell planning. Work with Product and Finance on pricing models and value propositions. Systems & Processes Own Salesforce process governance, ensuring complete and accurate data, including deal lifecycles, contract data, and pipeline tracking. Champion ongoing process improvements in Salesforce and related tools to boost data integrity and efficiency. Ensure compliance audit-readiness, maintain documentation repositories, and champion ISO controls where needed. Drive CRM data quality and forecasting discipline (Salesforce, HubSpot etc.). Build automated dashboards for sales KPIs and pipeline health. Implement continuous improvements in reporting and analytics. Experience & Qualifications Proven experience in Sales Finance, Commercial Finance, or Sales Operations within SaaS or subscription-based businesses. Strong acumen in forecasting, pricing, reporting, and process optimisation. Proficiency in Salesforce or equivalent CRM. Skilled in forecasting, financial modelling, and data analytics with advanced Excel skills; BI or ERP system experience beneficial (SAP, Power BI etc.). Experience in contract drafting and credit approval process/structuring. Commercial mindset and collaborative business partner with excellent communication and stakeholder management ability, with the ability to challenge senior stakeholders. Analytical and strategic thinker with high attention to detail. Experience in helping design and subsequently administering sales incentive and commission plans. Proactive, curious, and results oriented. JBRP1_UKTJ
Dec 16, 2025
Full time
Job Title Sales Performance ManagerHybrid roleOffice based 2/3 days week (Exeter)Employer Overview Fast growing technology business based in the south west with a strong global customer base. SaaS provider that reduces fuel costs, improves driver efficiency and reduces emissions for both individual drivers and large corporate fleets. About the Role The Sales Performance Manager is responsible for sales forecasting, pricing, profitability, and process governance, driving accurate, commercially aligned insights that support decision-making. The Sales Performance Manager will also act as the commercial bridge between Finance and Sales, ensuring revenue growth is aligned to strategic goals and risk is managed through the contracting process. This role therefore combines financial control, commercial governance, and performance management and so will also have a dotted reporting line into the Chief Financial Officer (CFO). . The role works with key stakeholders to shape pricing strategies, monitor margins, deliver reporting and analytics, and drive data-led improvements. The role also manages Salesforce governance and processes, ensuring accurate customer and pipeline data. This is an exciting opportunity to not only be a driver for revenue growth in the UK, but also continue to expand into international markets. Key Responsibilities Revenue Forecasting & Analysis Lead monthly/quarterly rolling sales forecasts, tracking progress, accuracy, and variances. Own and challenge the sales forecast process pipeline validation, bookings conversion, ARR/MRR outlook. Deliver accurate reporting on revenue, bookings, and performance vs. target. Monitor deal slippage, conversion rates, and forecast accuracy. Create and maintain dashboards for KPIs such as forecast accuracy, margin variance, completion rates, trade spend ROI, and pipeline health. Produce monthly commercial performance reports. Sales Performance Drive performance via strategic metrics across Account Management and Sales teams. Define and track sales KPIs (quota attainment, win rates, sales cycle length, churn, upsell). Provide actionable insights and recommendations to CRO and CFO. Prepare board-ready reporting on sales performance and pipeline health. Commercial Governance & Deal Support Oversee pricing strategy execution, deal-level validation with the CFO, and margin protection. Review major deals for commercial viability (pricing, discounting, contract terms). Partner with Sales to optimise deal structure for margin, cashflow, and revenue recognition. Gather all necessary documentation to send to the CFO to support any credit lending decisions and work with the sales teams/account management teams to structure payment terms to alleviate any credit concerns. Draft contracts and special terms reflecting the required commercial structure, be central in support to the contract negotiation with the client and work with the CFO to sign off the contract and any required special terms of changes. Pricing & Margin Control Collaborate with sales leadership to shape pricing, promotional mechanics, and sales incentive structures in line with financial targets. Maintain pricing guardrails and approval workflows. Analyse margin impact of discounts, bundles, and incentive schemes. Provide CFO/CRO with recommendations on pricing strategy. Sales Incentive & Compensation Calculate any monthly commissions and bonus payments, produce supporting analysis and seek sign off from the CRO and CFO before liaising with finance on payments. Design, model, and manage commission and incentive plans. Ensure alignment with company objectives (ARR growth, NRR, profitability etc). Track commission costs vs. budget and ensure timely, accurate pay-outs. Cross-Functional Collaboration Partner with Finance on bookings ? revenue ? cash forecasting. Align with Account Management to support renewals and upsell planning. Work with Product and Finance on pricing models and value propositions. Systems & Processes Own Salesforce process governance, ensuring complete and accurate data, including deal lifecycles, contract data, and pipeline tracking. Champion ongoing process improvements in Salesforce and related tools to boost data integrity and efficiency. Ensure compliance audit-readiness, maintain documentation repositories, and champion ISO controls where needed. Drive CRM data quality and forecasting discipline (Salesforce, HubSpot etc.). Build automated dashboards for sales KPIs and pipeline health. Implement continuous improvements in reporting and analytics. Experience & Qualifications Proven experience in Sales Finance, Commercial Finance, or Sales Operations within SaaS or subscription-based businesses. Strong acumen in forecasting, pricing, reporting, and process optimisation. Proficiency in Salesforce or equivalent CRM. Skilled in forecasting, financial modelling, and data analytics with advanced Excel skills; BI or ERP system experience beneficial (SAP, Power BI etc.). Experience in contract drafting and credit approval process/structuring. Commercial mindset and collaborative business partner with excellent communication and stakeholder management ability, with the ability to challenge senior stakeholders. Analytical and strategic thinker with high attention to detail. Experience in helping design and subsequently administering sales incentive and commission plans. Proactive, curious, and results oriented. JBRP1_UKTJ