Are you ready to shape the future of AI in financial services and make a measurable impact on how technology drives business success? As a Business Intelligence Analyst, you'll be at the heart of FE fundinfo's AI initiatives, collaborating with talented teams to quantify the value of cutting edge solutions. You'll have the opportunity to work on innovative projects, influence strategic decisions, and see your insights directly contribute to business growth. This role offers exposure to senior leadership, the chance to develop your expertise in both AI and financial analysis, and a platform to drive real change across the organisation. This role is a 6 month fixed term contract (inside IR35), based remotely within the United Kingdom. Your key responsibilities as a Business Intelligence Analyst will include: Designing and implementing measurement frameworks to capture baseline operational metrics before AI implementation Defining key performance indicators (KPIs) for AI initiatives in collaboration with business stakeholders and technical teams Collecting, analysing, and maintaining data on operational metrics such as processing times, error rates, volumes, productivity gains, and quality improvements Translating operational metrics into financial value statements, including cost savings, revenue impact, efficiency gains, and risk reduction Producing regular reports and dashboards showing AI impact across the organisation, tailored for different audiences including senior leadership, finance teams, and operational managers Conducting post implementation reviews to assess whether AI initiatives have achieved their intended outcomes and identify lessons learned You will need the following experience and skills to join us as a Business Intelligence Analyst: You must have strong analytical and quantitative skills, with experience in data analysis, statistical methods, and performance measurement You will have an excellent understanding of financial concepts and the ability to translate operational metrics into financial value statements You must have experience with data visualisation and reporting tools including Power BI and Fabric You will need excellent communication skills, with the ability to present complex data in clear, compelling narratives for diverse audiences You will ideally be competent with SQL, Python, R and Tableau, although not mandatory FE fundinfo is a leading financial data provider, connecting the investment industry across the UK, Europe, and Asia-Pacific through an integrated platform. Our skilled team empowers clients with data driven insights, making the industry Navigate Complexity with Confidence! At FE fundinfo, you'll join a collaborative and innovative environment where continuous learning is encouraged. We offer flexible working hours, hybrid work options, regular team events, and opportunities for professional development. Our culture values accountability, customer focus, and results, ensuring you'll be supported to achieve your best while making a real difference. Apply now and we will endeavour to respond to you within 5 working days.
Jan 18, 2026
Full time
Are you ready to shape the future of AI in financial services and make a measurable impact on how technology drives business success? As a Business Intelligence Analyst, you'll be at the heart of FE fundinfo's AI initiatives, collaborating with talented teams to quantify the value of cutting edge solutions. You'll have the opportunity to work on innovative projects, influence strategic decisions, and see your insights directly contribute to business growth. This role offers exposure to senior leadership, the chance to develop your expertise in both AI and financial analysis, and a platform to drive real change across the organisation. This role is a 6 month fixed term contract (inside IR35), based remotely within the United Kingdom. Your key responsibilities as a Business Intelligence Analyst will include: Designing and implementing measurement frameworks to capture baseline operational metrics before AI implementation Defining key performance indicators (KPIs) for AI initiatives in collaboration with business stakeholders and technical teams Collecting, analysing, and maintaining data on operational metrics such as processing times, error rates, volumes, productivity gains, and quality improvements Translating operational metrics into financial value statements, including cost savings, revenue impact, efficiency gains, and risk reduction Producing regular reports and dashboards showing AI impact across the organisation, tailored for different audiences including senior leadership, finance teams, and operational managers Conducting post implementation reviews to assess whether AI initiatives have achieved their intended outcomes and identify lessons learned You will need the following experience and skills to join us as a Business Intelligence Analyst: You must have strong analytical and quantitative skills, with experience in data analysis, statistical methods, and performance measurement You will have an excellent understanding of financial concepts and the ability to translate operational metrics into financial value statements You must have experience with data visualisation and reporting tools including Power BI and Fabric You will need excellent communication skills, with the ability to present complex data in clear, compelling narratives for diverse audiences You will ideally be competent with SQL, Python, R and Tableau, although not mandatory FE fundinfo is a leading financial data provider, connecting the investment industry across the UK, Europe, and Asia-Pacific through an integrated platform. Our skilled team empowers clients with data driven insights, making the industry Navigate Complexity with Confidence! At FE fundinfo, you'll join a collaborative and innovative environment where continuous learning is encouraged. We offer flexible working hours, hybrid work options, regular team events, and opportunities for professional development. Our culture values accountability, customer focus, and results, ensuring you'll be supported to achieve your best while making a real difference. Apply now and we will endeavour to respond to you within 5 working days.
Commercial Manager - Motor Factor We're recruiting a Senior Product Manager / Commercial Manager to join a well-established and growing automotive aftermarket business known for its customer focus, innovation, and collaborative team environment. This is a pivotal role where you'll lead the commercial function across product development, pricing, strategy, and market competitiveness. This is an exciting opportunity for either an experienced Commercial Manager , or an ambitious Senior Product Manager or Pricing Manager / Procurement Manager ready to step up or across and demonstrate they have what it takes to succeed at a senior level. Salary - Up to 70K basic plus Bonus (up to 10K) + Pension - 20 days hols (plus BH 28 days) + Pension + Health Care (after qualifying period) Ideal Location - Wiltshire - Swindon, Chippenham, Trowbridge, Salisbury As Commercial Manager, you will: Lead the Commercial Department, spanning product and commercial development Define and execute product and pricing strategy , aligned with company goals Work cross-functionally with Sales, Supply Chain, Marketing, Technical, and Purchasing Oversee the full product lifecycle, from concept to end-of-life Maintain catalogue accuracy (TecDoc, MAM) and improve market performance Develop pricing strategies and conduct in-depth competitor and market analysis Introduce new commercial initiatives that challenge and outperform competitors Support the Sales team with technical product insight, cross-referencing, and sourcing Use data to build pricing models, improve forecasting, and track trends Present clear strategies and results to internal stakeholders What We're Looking For: 2+ years in the automotive aftermarket - in a commercial, product, or pricing role Background as a Commercial Manager or Product Manager with leadership potential Strong commercial acumen with a track record of improving performance and margin Confident working cross-functionally and presenting data-driven insight Excellent communication, organisation, and time management skills A creative and competitive mindset - always looking to innovate and improve Driven, analytical, and looking to grow within a progressive business Why Join Us? A strategic leadership role in a respected, growing aftermarket company Room to make a real impact and influence business direction Excellent career development opportunity - future leadership potential Collaborative team culture and supportive senior leadership Apply in Confidence: Send your CV to Robert Cox, Senior Recruitment Consultant at Glen Callum Associates Ltd - OR call (phone number removed) for a chat in confidence. Job Ref: 4193RCE - Senior Product Manager / Commercial Manager
Jan 18, 2026
Full time
Commercial Manager - Motor Factor We're recruiting a Senior Product Manager / Commercial Manager to join a well-established and growing automotive aftermarket business known for its customer focus, innovation, and collaborative team environment. This is a pivotal role where you'll lead the commercial function across product development, pricing, strategy, and market competitiveness. This is an exciting opportunity for either an experienced Commercial Manager , or an ambitious Senior Product Manager or Pricing Manager / Procurement Manager ready to step up or across and demonstrate they have what it takes to succeed at a senior level. Salary - Up to 70K basic plus Bonus (up to 10K) + Pension - 20 days hols (plus BH 28 days) + Pension + Health Care (after qualifying period) Ideal Location - Wiltshire - Swindon, Chippenham, Trowbridge, Salisbury As Commercial Manager, you will: Lead the Commercial Department, spanning product and commercial development Define and execute product and pricing strategy , aligned with company goals Work cross-functionally with Sales, Supply Chain, Marketing, Technical, and Purchasing Oversee the full product lifecycle, from concept to end-of-life Maintain catalogue accuracy (TecDoc, MAM) and improve market performance Develop pricing strategies and conduct in-depth competitor and market analysis Introduce new commercial initiatives that challenge and outperform competitors Support the Sales team with technical product insight, cross-referencing, and sourcing Use data to build pricing models, improve forecasting, and track trends Present clear strategies and results to internal stakeholders What We're Looking For: 2+ years in the automotive aftermarket - in a commercial, product, or pricing role Background as a Commercial Manager or Product Manager with leadership potential Strong commercial acumen with a track record of improving performance and margin Confident working cross-functionally and presenting data-driven insight Excellent communication, organisation, and time management skills A creative and competitive mindset - always looking to innovate and improve Driven, analytical, and looking to grow within a progressive business Why Join Us? A strategic leadership role in a respected, growing aftermarket company Room to make a real impact and influence business direction Excellent career development opportunity - future leadership potential Collaborative team culture and supportive senior leadership Apply in Confidence: Send your CV to Robert Cox, Senior Recruitment Consultant at Glen Callum Associates Ltd - OR call (phone number removed) for a chat in confidence. Job Ref: 4193RCE - Senior Product Manager / Commercial Manager
Octopus Energy is at the forefront of the energy transition, making energy cheaper and greener through its cutting edge technology. The Flexibility team is building the next generation of products and tools to make energy more flexible, including automating electric vehicle charging, saving customers money by demand shifting through Saving Sessions and Free Electricity, and managing large grid scale batteries to balance the system. The team develops products that are used by millions of customers, helping boost renewables use and decarbonise energy systems worldwide. As we continue to grow our product portfolio, we are looking for an Optimisation Manager - to level up our strategies for monetising customer devices and generating value for them. We are looking for someone with a deep knowledge of flexibility markets, coupled with analytical expertise, to match market mechanisms to trading and scheduling strategies. What you will do Market expert. Understand, define, and disseminate functional requirements from the full range of markets and services. Strategy owner. Evaluate market and service structures, identify participation criteria for all relevant asset and customer types, and then develop applicable strategies in partnership with the Trading team. Creative thinker. Identify key opportunities and fundamental barriers, and take a pragmatic approach to solution design. Action oriented. Lead the charge in advocating market and service simplification and lowering the barriers to entry through detailed understanding of the existing structures, engagement with all relevant internal and external stakeholders and by proving capabilities in the real world. Analytical mindset. Use data and analysis to inform decision making. Work closely with the Data Science team to scope investigations and validate insights. Clear Communicator. Translate product, market and operational requirements into clear and concise technical requirements for analysts and developers. Ownership. Accountable and responsible for coordinating with internal commercial, policy, product and engineering team members to ensure successful participation in all selected services. What you will need Strong working knowledge of energy and grid service markets (bias towards GB but with the ability to generalise globally), as well as grid tied technologies, such as PV, wind, demand response, and storage. Demonstrated techno economic and financial modelling expertise, both rapid and comprehensive. Experience digesting and translating technical requirements and policy/regulatory information for commercial applicability. An ability to respond to complicated briefs from stakeholders, make decisions and communicate appropriate strategies. An agile mindset; you can both nurture a commercial offering and optimise the implementation to the smallest detail. An ability to pick up work in a fast paced environment with a willingness to learn. Entrepreneurial instincts with clear bias for informed action and track record of leading new initiatives with limited resources and support. An ability to relate to individuals and nurture other team members. Excellent communication and documentation skills. Experience with Python and SQL would be a bonus. An interest in sustainability, green energy and Net Zero power systems. Why else you'll love it here Wondering what the salary for this role is? Just ask us! On a call with one of our recruiters it's something we always cover as we genuinely want to match your experience with the correct salary. The reason why we don't advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn't apply to Octopus - what's more important to us is finding the right octofit! Octopus Energy Group is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! We were recently named the UK's top company to work for, and we ranked in the top ten in the Sunday Times Best Places to Work 2024. Our Group CEO, Greg has recorded a podcast about our culture and how we empower our people. We've also been placed in the top 10 companies for senior leadership. • Visit our UK perks hub - Octopus Employee Benefits If this sounds like you then we'd love to hear from you. P.S. Our process usually takes up to 4 weeks, but we'll always do our best to flex around what works for you. Along the way, you'll chat with our recruitment team and your Recruiter will help you throughout different stages. Got any burning questions before then? Drop us a message at and we'd love to help! Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic! Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.
Jan 18, 2026
Full time
Octopus Energy is at the forefront of the energy transition, making energy cheaper and greener through its cutting edge technology. The Flexibility team is building the next generation of products and tools to make energy more flexible, including automating electric vehicle charging, saving customers money by demand shifting through Saving Sessions and Free Electricity, and managing large grid scale batteries to balance the system. The team develops products that are used by millions of customers, helping boost renewables use and decarbonise energy systems worldwide. As we continue to grow our product portfolio, we are looking for an Optimisation Manager - to level up our strategies for monetising customer devices and generating value for them. We are looking for someone with a deep knowledge of flexibility markets, coupled with analytical expertise, to match market mechanisms to trading and scheduling strategies. What you will do Market expert. Understand, define, and disseminate functional requirements from the full range of markets and services. Strategy owner. Evaluate market and service structures, identify participation criteria for all relevant asset and customer types, and then develop applicable strategies in partnership with the Trading team. Creative thinker. Identify key opportunities and fundamental barriers, and take a pragmatic approach to solution design. Action oriented. Lead the charge in advocating market and service simplification and lowering the barriers to entry through detailed understanding of the existing structures, engagement with all relevant internal and external stakeholders and by proving capabilities in the real world. Analytical mindset. Use data and analysis to inform decision making. Work closely with the Data Science team to scope investigations and validate insights. Clear Communicator. Translate product, market and operational requirements into clear and concise technical requirements for analysts and developers. Ownership. Accountable and responsible for coordinating with internal commercial, policy, product and engineering team members to ensure successful participation in all selected services. What you will need Strong working knowledge of energy and grid service markets (bias towards GB but with the ability to generalise globally), as well as grid tied technologies, such as PV, wind, demand response, and storage. Demonstrated techno economic and financial modelling expertise, both rapid and comprehensive. Experience digesting and translating technical requirements and policy/regulatory information for commercial applicability. An ability to respond to complicated briefs from stakeholders, make decisions and communicate appropriate strategies. An agile mindset; you can both nurture a commercial offering and optimise the implementation to the smallest detail. An ability to pick up work in a fast paced environment with a willingness to learn. Entrepreneurial instincts with clear bias for informed action and track record of leading new initiatives with limited resources and support. An ability to relate to individuals and nurture other team members. Excellent communication and documentation skills. Experience with Python and SQL would be a bonus. An interest in sustainability, green energy and Net Zero power systems. Why else you'll love it here Wondering what the salary for this role is? Just ask us! On a call with one of our recruiters it's something we always cover as we genuinely want to match your experience with the correct salary. The reason why we don't advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn't apply to Octopus - what's more important to us is finding the right octofit! Octopus Energy Group is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! We were recently named the UK's top company to work for, and we ranked in the top ten in the Sunday Times Best Places to Work 2024. Our Group CEO, Greg has recorded a podcast about our culture and how we empower our people. We've also been placed in the top 10 companies for senior leadership. • Visit our UK perks hub - Octopus Employee Benefits If this sounds like you then we'd love to hear from you. P.S. Our process usually takes up to 4 weeks, but we'll always do our best to flex around what works for you. Along the way, you'll chat with our recruitment team and your Recruiter will help you throughout different stages. Got any burning questions before then? Drop us a message at and we'd love to help! Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic! Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.
Deputy Manager Leamington Spa Up to 30,000 + Benefits Zachary Daniels is excited to be recruiting for a Deputy Store Manager position with a thriving retail business. This is a fantastic opportunity to lead a high-performing retail store, drive sales, and deliver an outstanding customer experience in a fast-paced retail environment. Deputy Store Manager Benefits Genuine opportunities to develop and progress within a successful retail business. Enjoy discounts on products. Work in a collaborative and positive environment where your contributions are valued. Key Responsibilities as a Deputy Store Manager Lead all aspects of retail store operations, ensuring success across sales, service, and team development. Drive sales performance, customer engagement, and profitability. Recruit, train, and develop a motivated team to deliver exceptional service. Oversee stock management, merchandising, and store presentation to company standards. Manage staff scheduling to maintain efficiency and service levels. Analyse store performance and report key metrics to senior management. Maintain high standards of compliance, health & safety, and operational excellence. What We're Looking For: Experience as a Deputy Store Manager or in a similar retail leadership role. A proven track record of achieving KPIs and driving commercial success. Strong leadership skills with the ability to develop and motivate a team. Excellent communication and customer service skills. Commercial awareness and the ability to make data-driven decisions. This is an excellent opportunity for an experienced Deputy Store Manager looking to take on a new challenge within a thriving retail business. Whether your background is in fashion, lifestyle, homeware or another retail sector, we'd love to hear from you! Please Note: Unfortunately, we are not able to support sponsorship to work in the UK at this time Deputy Manager Leamington Spa Up to 30,000 + Benefits BH35281
Jan 18, 2026
Full time
Deputy Manager Leamington Spa Up to 30,000 + Benefits Zachary Daniels is excited to be recruiting for a Deputy Store Manager position with a thriving retail business. This is a fantastic opportunity to lead a high-performing retail store, drive sales, and deliver an outstanding customer experience in a fast-paced retail environment. Deputy Store Manager Benefits Genuine opportunities to develop and progress within a successful retail business. Enjoy discounts on products. Work in a collaborative and positive environment where your contributions are valued. Key Responsibilities as a Deputy Store Manager Lead all aspects of retail store operations, ensuring success across sales, service, and team development. Drive sales performance, customer engagement, and profitability. Recruit, train, and develop a motivated team to deliver exceptional service. Oversee stock management, merchandising, and store presentation to company standards. Manage staff scheduling to maintain efficiency and service levels. Analyse store performance and report key metrics to senior management. Maintain high standards of compliance, health & safety, and operational excellence. What We're Looking For: Experience as a Deputy Store Manager or in a similar retail leadership role. A proven track record of achieving KPIs and driving commercial success. Strong leadership skills with the ability to develop and motivate a team. Excellent communication and customer service skills. Commercial awareness and the ability to make data-driven decisions. This is an excellent opportunity for an experienced Deputy Store Manager looking to take on a new challenge within a thriving retail business. Whether your background is in fashion, lifestyle, homeware or another retail sector, we'd love to hear from you! Please Note: Unfortunately, we are not able to support sponsorship to work in the UK at this time Deputy Manager Leamington Spa Up to 30,000 + Benefits BH35281
Assistant Farm Manager - Arable & Fresh Produce Production This role is not eligible for UK Visa Sponsorship - the successful applicant must have existing Right to Work in the UK. Are you an experienced and motivated agricultural professional with a passion for crop production and sustainable farming systems? Do you thrive supporting cropping programmes, leading field teams, and ensuring high standards of quality and compliance? Are you looking to develop your career within a progressive farming business? Location of the Job: South Yorkshire Salary & Benefits Package: Up to £50K plus accommodation allowance and company vehicle Permanent, full-time position Seasonal peak June-October; additional hours as required On-site accommodation available Professional training and development supported Additional Information: This role would suit an experienced Assistant Farm Manager or Senior Farm Supervisor with a strong background in fresh produce or arable systems, people management, and modern field operations. About the Company Our client is a leading UK farming business producing high-quality organic and conventional cereals and vegetables for major retailers and wholesalers. The enterprise is committed to sustainable agriculture, environmental stewardship, and meeting strict organic, environmental, and customer standards. Continued investment supports innovation, compliance, and long-term resilience. Assistant Farm Manager - The Job Role Details You will play a key role in planning, managing, and optimising crop production activities across the farming operation. Working closely with the Farm Manager, Agronomist, and Compliance Manager, you will support cropping programmes from establishment through to harvest, lead field teams, maintain compliance, and ensure the consistent delivery of high-quality crops. Key Responsibilities Support the development and implementation of annual cropping plans including field selection, rotations, planting schedules, and variety choice Manage and monitor crop growth, plant health, soil conditions, pests, and diseases, ensuring timely intervention within organic standards Oversee irrigation, nutrient management, planting, fleecing, and weeding operations Coordinate harvest scheduling in line with production and quality requirements Conduct pre-harvest assessments including safe harvest sign-off Lead, induct, and coordinate permanent and seasonal field teams Support labour planning, training, and performance management Maintain accurate field records, crop diaries, and harvest data Support audits from certification bodies and customers Contribute to risk assessments, SOP reviews, and continuous improvement initiatives Ensure all operations comply with health, safety, and environmental legislation Ideal Candidate Skills & Qualifications Strong background in crop production, ideally within brassicas or fresh produce Proven ability to lead, motivate, and coordinate field teams Well organised with strong problem-solving skills Competent with farm machinery, field operations, and modern agricultural technologies Strong communicator, including working effectively with non-English speaking teams Full UK driving licence Desirable: PA1/PA2 or relevant operator certificates Knowledge of organic farming systems, IPM, and soil health principles Experience with harvest planning or fresh produce supply chains BASIS or FACTS qualifications (or willingness to work towards them) Working Hours Full-time. Peak periods between June and October may require extended hours. How to Apply Please click on the "apply now" button. As we are a specialist recruitment business within the Agricultural and Farming industry, we do require that ALL applicants must hold an NVQ Level 2, Scottish NVQ Level 2 or an equivalent qualification which is relevant and necessary for the job that you are applying for. The Industry (Key Words) Assistant Farm Manager, Crop Production, Fresh Produce, Vegetables, Arable, Organic Farming, Harvest Planning, Field Operations, Agronomy, Sustainable Agriculture, Agriculture Jobs We thank all applicants who apply for this role. However, only those shortlisted for interview will be contacted. Rest assured your application will be handled in complete confidence and your personal details will not be shared with any third party without your prior consent. About Us Established in 2013, Agricultural and Farming Jobs provide expert recruitment, headhunting, and job advertising services across agriculture, horticulture, food and fresh produce, veterinary, animal health, agrochemicals, machinery, technical and engineering, and specialist education sectors across the UK and internationally.
Jan 18, 2026
Full time
Assistant Farm Manager - Arable & Fresh Produce Production This role is not eligible for UK Visa Sponsorship - the successful applicant must have existing Right to Work in the UK. Are you an experienced and motivated agricultural professional with a passion for crop production and sustainable farming systems? Do you thrive supporting cropping programmes, leading field teams, and ensuring high standards of quality and compliance? Are you looking to develop your career within a progressive farming business? Location of the Job: South Yorkshire Salary & Benefits Package: Up to £50K plus accommodation allowance and company vehicle Permanent, full-time position Seasonal peak June-October; additional hours as required On-site accommodation available Professional training and development supported Additional Information: This role would suit an experienced Assistant Farm Manager or Senior Farm Supervisor with a strong background in fresh produce or arable systems, people management, and modern field operations. About the Company Our client is a leading UK farming business producing high-quality organic and conventional cereals and vegetables for major retailers and wholesalers. The enterprise is committed to sustainable agriculture, environmental stewardship, and meeting strict organic, environmental, and customer standards. Continued investment supports innovation, compliance, and long-term resilience. Assistant Farm Manager - The Job Role Details You will play a key role in planning, managing, and optimising crop production activities across the farming operation. Working closely with the Farm Manager, Agronomist, and Compliance Manager, you will support cropping programmes from establishment through to harvest, lead field teams, maintain compliance, and ensure the consistent delivery of high-quality crops. Key Responsibilities Support the development and implementation of annual cropping plans including field selection, rotations, planting schedules, and variety choice Manage and monitor crop growth, plant health, soil conditions, pests, and diseases, ensuring timely intervention within organic standards Oversee irrigation, nutrient management, planting, fleecing, and weeding operations Coordinate harvest scheduling in line with production and quality requirements Conduct pre-harvest assessments including safe harvest sign-off Lead, induct, and coordinate permanent and seasonal field teams Support labour planning, training, and performance management Maintain accurate field records, crop diaries, and harvest data Support audits from certification bodies and customers Contribute to risk assessments, SOP reviews, and continuous improvement initiatives Ensure all operations comply with health, safety, and environmental legislation Ideal Candidate Skills & Qualifications Strong background in crop production, ideally within brassicas or fresh produce Proven ability to lead, motivate, and coordinate field teams Well organised with strong problem-solving skills Competent with farm machinery, field operations, and modern agricultural technologies Strong communicator, including working effectively with non-English speaking teams Full UK driving licence Desirable: PA1/PA2 or relevant operator certificates Knowledge of organic farming systems, IPM, and soil health principles Experience with harvest planning or fresh produce supply chains BASIS or FACTS qualifications (or willingness to work towards them) Working Hours Full-time. Peak periods between June and October may require extended hours. How to Apply Please click on the "apply now" button. As we are a specialist recruitment business within the Agricultural and Farming industry, we do require that ALL applicants must hold an NVQ Level 2, Scottish NVQ Level 2 or an equivalent qualification which is relevant and necessary for the job that you are applying for. The Industry (Key Words) Assistant Farm Manager, Crop Production, Fresh Produce, Vegetables, Arable, Organic Farming, Harvest Planning, Field Operations, Agronomy, Sustainable Agriculture, Agriculture Jobs We thank all applicants who apply for this role. However, only those shortlisted for interview will be contacted. Rest assured your application will be handled in complete confidence and your personal details will not be shared with any third party without your prior consent. About Us Established in 2013, Agricultural and Farming Jobs provide expert recruitment, headhunting, and job advertising services across agriculture, horticulture, food and fresh produce, veterinary, animal health, agrochemicals, machinery, technical and engineering, and specialist education sectors across the UK and internationally.
Client Partner, FMCG Advertising (L5) At Deliveroo, our mission is to transform the way people shop and eat, bringing the neighbourhood to your door by connecting customers, restaurants, shops and riders. We give people the opportunity to buy what they want, when and where they want it. We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas. The Role This is a unique opportunity to join a newly created CPG Strategic Partnerships team, piloted in 2025 and now established as a key strategic arm of Deliveroo's advertising business. The team works with a small, highly select group of our highest-value FMCG partners, providing deep, consultancy-style account management - focusing on strategic growth, long-term value creation and joint business planning rather than high-volume campaign management. As a Client Partner, you will report to the Head of Commercial for Global Grocery and lead a growing team of Senior Account Managers. You will shape the direction of this new function, building processes, playbooks and partnership models from the ground up. This role suits someone who is creative, strategic, commercially sharp and energised by building new things, solving complex problems and making things happen. It is not a typical account management role - it requires curiosity, innovation, strong strategic thinking and the ability to operate in ambiguity. You will own and grow multi market relationships with top tier FMCG/CPG partners, develop Joint Business Plans (JBPs) and collaborate closely with Deliveroo Media, our Grocery & Retail teams, Marketing, Operations and Product to drive category leadership and partner performance. Key Responsibilities Strategic Partner Leadership: Own day to day relationships for a small portfolio (approx. 2-3) of Deliveroo's highest priority FMCG partners across categories such as Beverages, Snacking & Confectionery, BWS, Health & Beauty or Household. Transform these relationships into expansive, collaborative, multi market partnerships. Develop, negotiate and deliver 6-18 month strategic Joint Business Plans tied to commercial and advertising revenue goals. Provide partners with consultancy style support: category insights, growth strategies, thought leadership and on demand commerce expertise. Team Leadership Lead, mentor and develop a team of Senior Account Managers, each owning 2-3 strategic partners. Support hiring and help shape the culture and operating model of this newly formed team. Build the team's toolkit: frameworks, best practices, planning processes and ways of working. Commercial Strategy & Execution Create compelling, insight led commercial value propositions tailored to each partner's objectives. Build and maintain a prioritisation framework to focus effort on the highest impact opportunities. Track JBP delivery, manage investment and identify tactical interventions to course correct performance. Contribute to Deliveroo's wider FMCG Advertising strategy with market analysis, competitor intelligence and strategic recommendations. Cross Functional Collaboration Partner closely with Deliveroo Media Sales, Grocery & Retail Merchant teams, Marketing, Operations and Product. Advocate for partner needs internally while balancing Deliveroo's commercial priorities. Lead cross functional problem solving to create scalable, innovative partner solutions. Requirements Requiring a high level of commercial skills and a go getter attitude, the successful candidate needs excellence in selling, negotiation and account management, combined with the passion and drive to shape the culture of an inclusive, sustainable high performing team. We are looking for a candidate with a background in FMCG / Retail Media account management and/or Shopper Marketing with a strong understanding of FMCG market dynamics, trends, and challenges. Senior Sales Manager/Controller, or similar role in the FMCG industry, with a strong understanding of FMCG market dynamics, trends, and challenges. Results focus - results oriented and able to meet deadlines and the ability to launch tactical commercial activation initiatives to contribute to team revenue targets. Commercial and account management - Ability to build and maintain strong client relationships with a robust account management framework focused on shared value creation and partner growth. Thought leader - deep knowledge of FMCG industry trends and best practices, as well as FMCG marketing with the ability to communicate our value proposition in client settings. Self motivated, proactive, and able to work independently or as part of a team with exceptional organisational and time management skills. Analytical mindset with the ability to interpret sales data and trends. Stakeholder Management - engaging, informing and gaining the support of various stakeholders. Taking time to collaborate and build relationships; earning the respect and trust of others within the organisation through strong communication, negotiation, and interpersonal skills. Confident, respectful & high energy - you bring freshness, energy and passion into the team. Help create a working environment that is stable, safe, inclusive, supportive and enjoyable to work in. Workplace & Benefits At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country specific, please ask your recruiter for more information. Diversity At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing businesses in a rapidly growing industry. We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.
Jan 18, 2026
Full time
Client Partner, FMCG Advertising (L5) At Deliveroo, our mission is to transform the way people shop and eat, bringing the neighbourhood to your door by connecting customers, restaurants, shops and riders. We give people the opportunity to buy what they want, when and where they want it. We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas. The Role This is a unique opportunity to join a newly created CPG Strategic Partnerships team, piloted in 2025 and now established as a key strategic arm of Deliveroo's advertising business. The team works with a small, highly select group of our highest-value FMCG partners, providing deep, consultancy-style account management - focusing on strategic growth, long-term value creation and joint business planning rather than high-volume campaign management. As a Client Partner, you will report to the Head of Commercial for Global Grocery and lead a growing team of Senior Account Managers. You will shape the direction of this new function, building processes, playbooks and partnership models from the ground up. This role suits someone who is creative, strategic, commercially sharp and energised by building new things, solving complex problems and making things happen. It is not a typical account management role - it requires curiosity, innovation, strong strategic thinking and the ability to operate in ambiguity. You will own and grow multi market relationships with top tier FMCG/CPG partners, develop Joint Business Plans (JBPs) and collaborate closely with Deliveroo Media, our Grocery & Retail teams, Marketing, Operations and Product to drive category leadership and partner performance. Key Responsibilities Strategic Partner Leadership: Own day to day relationships for a small portfolio (approx. 2-3) of Deliveroo's highest priority FMCG partners across categories such as Beverages, Snacking & Confectionery, BWS, Health & Beauty or Household. Transform these relationships into expansive, collaborative, multi market partnerships. Develop, negotiate and deliver 6-18 month strategic Joint Business Plans tied to commercial and advertising revenue goals. Provide partners with consultancy style support: category insights, growth strategies, thought leadership and on demand commerce expertise. Team Leadership Lead, mentor and develop a team of Senior Account Managers, each owning 2-3 strategic partners. Support hiring and help shape the culture and operating model of this newly formed team. Build the team's toolkit: frameworks, best practices, planning processes and ways of working. Commercial Strategy & Execution Create compelling, insight led commercial value propositions tailored to each partner's objectives. Build and maintain a prioritisation framework to focus effort on the highest impact opportunities. Track JBP delivery, manage investment and identify tactical interventions to course correct performance. Contribute to Deliveroo's wider FMCG Advertising strategy with market analysis, competitor intelligence and strategic recommendations. Cross Functional Collaboration Partner closely with Deliveroo Media Sales, Grocery & Retail Merchant teams, Marketing, Operations and Product. Advocate for partner needs internally while balancing Deliveroo's commercial priorities. Lead cross functional problem solving to create scalable, innovative partner solutions. Requirements Requiring a high level of commercial skills and a go getter attitude, the successful candidate needs excellence in selling, negotiation and account management, combined with the passion and drive to shape the culture of an inclusive, sustainable high performing team. We are looking for a candidate with a background in FMCG / Retail Media account management and/or Shopper Marketing with a strong understanding of FMCG market dynamics, trends, and challenges. Senior Sales Manager/Controller, or similar role in the FMCG industry, with a strong understanding of FMCG market dynamics, trends, and challenges. Results focus - results oriented and able to meet deadlines and the ability to launch tactical commercial activation initiatives to contribute to team revenue targets. Commercial and account management - Ability to build and maintain strong client relationships with a robust account management framework focused on shared value creation and partner growth. Thought leader - deep knowledge of FMCG industry trends and best practices, as well as FMCG marketing with the ability to communicate our value proposition in client settings. Self motivated, proactive, and able to work independently or as part of a team with exceptional organisational and time management skills. Analytical mindset with the ability to interpret sales data and trends. Stakeholder Management - engaging, informing and gaining the support of various stakeholders. Taking time to collaborate and build relationships; earning the respect and trust of others within the organisation through strong communication, negotiation, and interpersonal skills. Confident, respectful & high energy - you bring freshness, energy and passion into the team. Help create a working environment that is stable, safe, inclusive, supportive and enjoyable to work in. Workplace & Benefits At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country specific, please ask your recruiter for more information. Diversity At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing businesses in a rapidly growing industry. We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.
Operations Manager Manufacturing and Engineering East Riding of Yorkshire YO42 £60,000 - £80,000 per annum Commutable for anyone that lives in York, Selby, Leeds, East Riding, North Yorkshire, West Yorkshire, Doncaster, Hull About the Role Hawk 3 Talent Solutions are seeking an experienced Operations Manager to lead and optimise production activities across to facilities based in Thorne, Doncaster and East Riding. This senior role combines technical expertise with operational leadership and people management, ensuring that manufacturing processes, batch planning, and customer-focused assembly are delivered efficiently and to the highest standards. Key Responsibilities Operational Leadership Oversee day-to-day production operations across machining, fabrication, welding, and assembly. Lead and develop production teams, instilling a culture of safety, quality, and continuous improvement. Ensure compliance with industry standards, company policies, and HR best practices. Process & Production Management Manage batch production planning from high-volume runs through to bespoke customer order assembly. Optimise workflows, machinery utilisation, and resource allocation to maximise efficiency. Implement lean manufacturing principles and drive process improvements. Systems & Planning Utilise ERP systems and production planning tools to forecast demand, schedule production, and monitor output. Analyse performance data to identify bottlenecks and implement corrective actions. Ensure accurate reporting and communication across departments. HR & People Development Apply HR knowledge to support workforce planning, employee relations, and compliance with employment legislation. Conduct performance reviews, manage absence and disciplinary processes, and ensure fair, consistent application of policies. Champion employee engagement initiatives to build a motivated and resilient workforce. Coaching & Training Provide coaching and mentoring to supervisors and team leaders, enhancing leadership capability across the operation. Identify training needs and coordinate development programmes to upskill staff in technical and operational areas. Foster a culture of continuous learning and professional growth. Strategic Contribution Work closely with senior leadership to align operational output with business objectives. Contribute to investment decisions in machinery, tooling, and systems. Support long-term growth through innovation in manufacturing processes and workforce development. Candidate Profile Qualifications : Degree or HND in Mechanical or Electrical Engineering (or equivalent). Industry Experience : Proven background in high-volume manufacturing environments (e.g., panel machining, kitchen furniture production, or comparable batch manufacturing). Hands-on knowledge of fabrication and welding processes, particularly relevant to Thorne operations. HR Knowledge : Understanding of HR processes including employee relations, performance management, and compliance. Coaching & Training : Experience in mentoring, coaching, and delivering training programmes to develop teams. Systems Knowledge : Strong experience with ERP platforms and production planning tools. Skills & Attributes : Excellent leadership and team management skills. Strong problem-solving and analytical ability. Ability to balance strategic oversight with hands-on operational involvement. Resilient, adaptable, and results-driven. Why Join Us Lead operations in a dynamic manufacturing environment with scope to shape future processes. Apply your engineering, operational, and HR expertise to deliver real impact. Competitive salary, benefits package, and clear progression opportunities. If you would like to apply for the role of Operations Manager then please email your CV to (url removed) or call Deb on (phone number removed) Closing date is 30.1.2026 Please note this could change subject to suitable applications. Hawk 3 Talent Solutions are acting as an employment agency on behalf of its client. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website. Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future
Jan 18, 2026
Full time
Operations Manager Manufacturing and Engineering East Riding of Yorkshire YO42 £60,000 - £80,000 per annum Commutable for anyone that lives in York, Selby, Leeds, East Riding, North Yorkshire, West Yorkshire, Doncaster, Hull About the Role Hawk 3 Talent Solutions are seeking an experienced Operations Manager to lead and optimise production activities across to facilities based in Thorne, Doncaster and East Riding. This senior role combines technical expertise with operational leadership and people management, ensuring that manufacturing processes, batch planning, and customer-focused assembly are delivered efficiently and to the highest standards. Key Responsibilities Operational Leadership Oversee day-to-day production operations across machining, fabrication, welding, and assembly. Lead and develop production teams, instilling a culture of safety, quality, and continuous improvement. Ensure compliance with industry standards, company policies, and HR best practices. Process & Production Management Manage batch production planning from high-volume runs through to bespoke customer order assembly. Optimise workflows, machinery utilisation, and resource allocation to maximise efficiency. Implement lean manufacturing principles and drive process improvements. Systems & Planning Utilise ERP systems and production planning tools to forecast demand, schedule production, and monitor output. Analyse performance data to identify bottlenecks and implement corrective actions. Ensure accurate reporting and communication across departments. HR & People Development Apply HR knowledge to support workforce planning, employee relations, and compliance with employment legislation. Conduct performance reviews, manage absence and disciplinary processes, and ensure fair, consistent application of policies. Champion employee engagement initiatives to build a motivated and resilient workforce. Coaching & Training Provide coaching and mentoring to supervisors and team leaders, enhancing leadership capability across the operation. Identify training needs and coordinate development programmes to upskill staff in technical and operational areas. Foster a culture of continuous learning and professional growth. Strategic Contribution Work closely with senior leadership to align operational output with business objectives. Contribute to investment decisions in machinery, tooling, and systems. Support long-term growth through innovation in manufacturing processes and workforce development. Candidate Profile Qualifications : Degree or HND in Mechanical or Electrical Engineering (or equivalent). Industry Experience : Proven background in high-volume manufacturing environments (e.g., panel machining, kitchen furniture production, or comparable batch manufacturing). Hands-on knowledge of fabrication and welding processes, particularly relevant to Thorne operations. HR Knowledge : Understanding of HR processes including employee relations, performance management, and compliance. Coaching & Training : Experience in mentoring, coaching, and delivering training programmes to develop teams. Systems Knowledge : Strong experience with ERP platforms and production planning tools. Skills & Attributes : Excellent leadership and team management skills. Strong problem-solving and analytical ability. Ability to balance strategic oversight with hands-on operational involvement. Resilient, adaptable, and results-driven. Why Join Us Lead operations in a dynamic manufacturing environment with scope to shape future processes. Apply your engineering, operational, and HR expertise to deliver real impact. Competitive salary, benefits package, and clear progression opportunities. If you would like to apply for the role of Operations Manager then please email your CV to (url removed) or call Deb on (phone number removed) Closing date is 30.1.2026 Please note this could change subject to suitable applications. Hawk 3 Talent Solutions are acting as an employment agency on behalf of its client. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website. Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future
About us We are champions of rail, inspired to build a greener, more sustainable future of travel. Trainline enables millions of travellers to find and book the best value tickets across carriers, fares, and journey options through our highly rated mobile app, website, and B2B partner channels. Great journeys start with Trainline Now Europe's number 1 downloaded rail app, with over 125 million monthly visits and £5.9 billion in annual ticket sales, we collaborate with 270+ rail and coach companies in over 40 countries. We want to create a world where travel is as simple, seamless, eco-friendly and affordable as it should be. Today, we're a FTSE 250 company driven by our incredible team of over 1,000 Trainliners from 50+ nationalities, based across London, Paris, Barcelona, Milan, Edinburgh and Madrid. With our focus on growth in the UK and Europe, now is the perfect time to join us on this high-speed journey. Senior Commercial Finance Manager Location: London (Hybrid) Salary: £70-80k The Role As a Senior Commercial Finance Manager, you will be a key strategic partner to our International Consumer business. You will provide high quality, actionable insight that guides decision making across regions, building strong relationships with stakeholders from Commercial to Data Science to Supply. This role offers the chance to influence performance across a rapidly expanding part of Trainline and to help shape how we use data to discover new opportunities. You will also help foster a culture of continuous improvement, working closely with our Data teams to develop innovative ways of unlocking insight. What You Will Be Doing Owning weekly and monthly performance reporting and analysis for specific international regions, covering Net Ticket Sales through to Gross Margin and Marketing performance. Partnering with country managers and supply managers to provide advice, insight and financial modelling that supports net sales and revenue growth. Building a clear view of our markets using internal and external data to support long term planning. Exploring and evaluating new commercial opportunities, including new products, sales levers and cost efficiencies. Identifying risks to net sales or revenue, communicating these clearly and supporting the business to get back on track. This is a career defining role for someone passionate about the commercial side of Finance who wants to influence the growth of an international consumer business. We support progression and, if you choose, will sponsor your finance qualifications. What We Are Looking For We want creative thinkers with low egos who thrive in fast moving, growth environments. You will bring: Experience in a commercial, financial or analytical role, ideally within digital, ecommerce, technology or retail. Strong commercial awareness and a passion for drawing insight from data. The ability to turn complex analysis into clear, compelling insight for stakeholders at all levels. A proactive, hands on approach and comfort working independently to tight deadlines. Experience in modelling and forecasting, and familiarity with analytical techniques. Strong SQL capability, with the ability to write queries confidently and use them regularly to obtain, manipulate and analyse data. More information Enjoy fantastic perks like private healthcare & dental insurance, a generous work from abroad policy, 2-for-1 share purchase plans, an EV Scheme to further reduce carbon emissions, extra festive time off, and excellent family-friendly benefits. We prioritise career growth with clear career paths, transparent pay bands, personal learning budgets, and regular learning days. Jump on board and supercharge your career from day one! We operate a hybrid model to work and ask that Trainliners work from the office a minimum of 60% of their time over a 12-week period. We also have a 28-day Work from Abroad policy. Values Think Big - We're building the future of rail Own It - We focus on every customer, partner and journey Travel Together - We're one team Do Good - We make a positive impact We know that having a diverse team makes us better and helps us succeed. And we mean all forms of diversity - gender, ethnicity, sexuality, disability, nationality and diversity of thought. That's why we're committed to creating inclusive places to work, where everyone belongs and differences are valued and celebrated. Interested in finding out more about what it's like to work at Trainline? Why not check us out on LinkedIn, Instagram and Glassdoor!
Jan 18, 2026
Full time
About us We are champions of rail, inspired to build a greener, more sustainable future of travel. Trainline enables millions of travellers to find and book the best value tickets across carriers, fares, and journey options through our highly rated mobile app, website, and B2B partner channels. Great journeys start with Trainline Now Europe's number 1 downloaded rail app, with over 125 million monthly visits and £5.9 billion in annual ticket sales, we collaborate with 270+ rail and coach companies in over 40 countries. We want to create a world where travel is as simple, seamless, eco-friendly and affordable as it should be. Today, we're a FTSE 250 company driven by our incredible team of over 1,000 Trainliners from 50+ nationalities, based across London, Paris, Barcelona, Milan, Edinburgh and Madrid. With our focus on growth in the UK and Europe, now is the perfect time to join us on this high-speed journey. Senior Commercial Finance Manager Location: London (Hybrid) Salary: £70-80k The Role As a Senior Commercial Finance Manager, you will be a key strategic partner to our International Consumer business. You will provide high quality, actionable insight that guides decision making across regions, building strong relationships with stakeholders from Commercial to Data Science to Supply. This role offers the chance to influence performance across a rapidly expanding part of Trainline and to help shape how we use data to discover new opportunities. You will also help foster a culture of continuous improvement, working closely with our Data teams to develop innovative ways of unlocking insight. What You Will Be Doing Owning weekly and monthly performance reporting and analysis for specific international regions, covering Net Ticket Sales through to Gross Margin and Marketing performance. Partnering with country managers and supply managers to provide advice, insight and financial modelling that supports net sales and revenue growth. Building a clear view of our markets using internal and external data to support long term planning. Exploring and evaluating new commercial opportunities, including new products, sales levers and cost efficiencies. Identifying risks to net sales or revenue, communicating these clearly and supporting the business to get back on track. This is a career defining role for someone passionate about the commercial side of Finance who wants to influence the growth of an international consumer business. We support progression and, if you choose, will sponsor your finance qualifications. What We Are Looking For We want creative thinkers with low egos who thrive in fast moving, growth environments. You will bring: Experience in a commercial, financial or analytical role, ideally within digital, ecommerce, technology or retail. Strong commercial awareness and a passion for drawing insight from data. The ability to turn complex analysis into clear, compelling insight for stakeholders at all levels. A proactive, hands on approach and comfort working independently to tight deadlines. Experience in modelling and forecasting, and familiarity with analytical techniques. Strong SQL capability, with the ability to write queries confidently and use them regularly to obtain, manipulate and analyse data. More information Enjoy fantastic perks like private healthcare & dental insurance, a generous work from abroad policy, 2-for-1 share purchase plans, an EV Scheme to further reduce carbon emissions, extra festive time off, and excellent family-friendly benefits. We prioritise career growth with clear career paths, transparent pay bands, personal learning budgets, and regular learning days. Jump on board and supercharge your career from day one! We operate a hybrid model to work and ask that Trainliners work from the office a minimum of 60% of their time over a 12-week period. We also have a 28-day Work from Abroad policy. Values Think Big - We're building the future of rail Own It - We focus on every customer, partner and journey Travel Together - We're one team Do Good - We make a positive impact We know that having a diverse team makes us better and helps us succeed. And we mean all forms of diversity - gender, ethnicity, sexuality, disability, nationality and diversity of thought. That's why we're committed to creating inclusive places to work, where everyone belongs and differences are valued and celebrated. Interested in finding out more about what it's like to work at Trainline? Why not check us out on LinkedIn, Instagram and Glassdoor!
. About the Business A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world's grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world. About the Role We are seeking a Senior Product Manager to lead the adaptation, development and evaluation of AI-enhanced learning experiences within ClinicalKey Student for the medical education market. This role will focus on creating solutions that improve how students and faculty access, personalize, and apply trusted medical knowledge. You will take a globally developed product and adapt it for market fit. Leading the end-to-end process -from defining customer needs and testing AI capabilities, to launching and evaluating success across pilot institutions Key Responsibilities Product Delivery and Development Oversee the full product lifecycle, from concept through delivery and optimization. Write clear, actionable requirements and collaborate closely with design and engineering teams. Apply agile principles to deliver high-quality, user-centered products. Address complex challenges with creative and practical solutions. AI and Data-Driven Decision-Making Lead the integration of AI solutions to improve product functionality, automation, and decision-making. Act as a key advocate for AI adoption across the product lifecycle-evaluating opportunities where AI can create differentiation or efficiency. Use AI-powered analytics tools to generate insights that influence product direction. Customer Focus Build a strong understanding of customer needs, behaviours, and emerging trends. Engage directly with customers to identify opportunities and inform product strategy. Guide the UX, Marketing, Commercial and Sales teams to design solutions that enhance customer experience and deliver measurable value. Stay informed about competitors, market shifts, and regulatory changes. Data-Driven Decision-Making Use data and metrics to guide priorities and measure success. Balance qualitative and quantitative insights when data is incomplete. Define KPIs, dashboards, and success metrics for key product initiatives. Go-to-Market and Product Launch Partner with marketing, sales, and customer teams to design and execute launch plans. Support business planning and identify opportunities for growth or product improvement. Manage product lifecycle activities, including launches, updates, and retirements. Strategy and Commercial Insight Shape and communicate a clear product vision and roadmap aligned with business goals. Use data and market insights to guide investment decisions and demonstrate ROI. Support business case development and contribute to strategic planning. Technical Understanding Communicate effectively with technical teams and understand high-level architecture. Leverage company platforms and technologies to enhance product capabilities. Stay informed about emerging technologies that could support future innovation. Core Competencies Personal Effectiveness Take ownership of personal and professional development. Learn from feedback, successes, and challenges. Demonstrate accountability and follow through on commitments. Problem Solving and Innovation Analyze challenges using diverse perspectives and evidence-based reasoning. Generate and implement creative ideas that improve products, processes, or outcomes. Collaboration and Communication Communicate clearly and respectfully with diverse stakeholders. Encourage open discussion, shared learning, and teamwork across departments. Build strong, trust-based relationships. Leadership and Development Inspire and motivate others through clarity, support, and recognition. Mentor peers and team members by sharing expertise and feedback. Foster a culture of learning, inclusion, and collaboration. Results Orientation Set clear goals and track progress against measurable outcomes. Balance short-term objectives with long-term vision. Drive accountability and shared success across teams. Qualifications and Experience 6-8 years of experience in product management or a related field. Proven success managing products or major features from concept to launch, including customer facing AI projects. Experience collaborating with customers and cross-functional teams to deliver commercial results. Degree in a relevant field. Work in a way that works for you We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our or please contact 1-. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams . Please read our .We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: .Elsevier is a global leader in advanced information and decision support for science and healthcare. We believe that by working together with the communities we serve, we can shape human progress to go further, happen faster, and benefit all.We support continuous discovery and uphold the highest standards of content integrity, reliability, and reproducibility so the communities we serve can advance their field of science, healthcare or innovation with confidence. By combining high-quality content with powerful analytics, we transform complexity into clarity and deliver mission-critical insights that help professionals make better decisions when it matters most.We deliver insights that help research institutions, governments, and funders achieve their goals. We help researchers discover and share knowledge, collaborate, and accelerate innovation. We help librarians provide verified, quality information to universities. We help innovators turn knowledge into new products. We help health professionals improve patient care and educators train the next generation of doctors and nurses. Connecting quality content and innovative technologies, we make progress go further and happen faster. And by championing inclusion and sustainability, we ensure progress benefits all.With 9,500 employees, over 2,300 technologists in 5 major tech hubs, and more than 60 locations across the globe, we are committed to supporting the scientific and healthcare communities around the world. We offer a diverse range of opportunities across technology, commercial, business, and early career jobs. If you are looking for a career that inspires progress in science, innovation and health, and allows you to grow every day, find your team at Elsevier.Elsevier is part of RELX Group.Let's shape progress together. Join
Jan 18, 2026
Full time
. About the Business A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world's grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world. About the Role We are seeking a Senior Product Manager to lead the adaptation, development and evaluation of AI-enhanced learning experiences within ClinicalKey Student for the medical education market. This role will focus on creating solutions that improve how students and faculty access, personalize, and apply trusted medical knowledge. You will take a globally developed product and adapt it for market fit. Leading the end-to-end process -from defining customer needs and testing AI capabilities, to launching and evaluating success across pilot institutions Key Responsibilities Product Delivery and Development Oversee the full product lifecycle, from concept through delivery and optimization. Write clear, actionable requirements and collaborate closely with design and engineering teams. Apply agile principles to deliver high-quality, user-centered products. Address complex challenges with creative and practical solutions. AI and Data-Driven Decision-Making Lead the integration of AI solutions to improve product functionality, automation, and decision-making. Act as a key advocate for AI adoption across the product lifecycle-evaluating opportunities where AI can create differentiation or efficiency. Use AI-powered analytics tools to generate insights that influence product direction. Customer Focus Build a strong understanding of customer needs, behaviours, and emerging trends. Engage directly with customers to identify opportunities and inform product strategy. Guide the UX, Marketing, Commercial and Sales teams to design solutions that enhance customer experience and deliver measurable value. Stay informed about competitors, market shifts, and regulatory changes. Data-Driven Decision-Making Use data and metrics to guide priorities and measure success. Balance qualitative and quantitative insights when data is incomplete. Define KPIs, dashboards, and success metrics for key product initiatives. Go-to-Market and Product Launch Partner with marketing, sales, and customer teams to design and execute launch plans. Support business planning and identify opportunities for growth or product improvement. Manage product lifecycle activities, including launches, updates, and retirements. Strategy and Commercial Insight Shape and communicate a clear product vision and roadmap aligned with business goals. Use data and market insights to guide investment decisions and demonstrate ROI. Support business case development and contribute to strategic planning. Technical Understanding Communicate effectively with technical teams and understand high-level architecture. Leverage company platforms and technologies to enhance product capabilities. Stay informed about emerging technologies that could support future innovation. Core Competencies Personal Effectiveness Take ownership of personal and professional development. Learn from feedback, successes, and challenges. Demonstrate accountability and follow through on commitments. Problem Solving and Innovation Analyze challenges using diverse perspectives and evidence-based reasoning. Generate and implement creative ideas that improve products, processes, or outcomes. Collaboration and Communication Communicate clearly and respectfully with diverse stakeholders. Encourage open discussion, shared learning, and teamwork across departments. Build strong, trust-based relationships. Leadership and Development Inspire and motivate others through clarity, support, and recognition. Mentor peers and team members by sharing expertise and feedback. Foster a culture of learning, inclusion, and collaboration. Results Orientation Set clear goals and track progress against measurable outcomes. Balance short-term objectives with long-term vision. Drive accountability and shared success across teams. Qualifications and Experience 6-8 years of experience in product management or a related field. Proven success managing products or major features from concept to launch, including customer facing AI projects. Experience collaborating with customers and cross-functional teams to deliver commercial results. Degree in a relevant field. Work in a way that works for you We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our or please contact 1-. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams . Please read our .We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: .Elsevier is a global leader in advanced information and decision support for science and healthcare. We believe that by working together with the communities we serve, we can shape human progress to go further, happen faster, and benefit all.We support continuous discovery and uphold the highest standards of content integrity, reliability, and reproducibility so the communities we serve can advance their field of science, healthcare or innovation with confidence. By combining high-quality content with powerful analytics, we transform complexity into clarity and deliver mission-critical insights that help professionals make better decisions when it matters most.We deliver insights that help research institutions, governments, and funders achieve their goals. We help researchers discover and share knowledge, collaborate, and accelerate innovation. We help librarians provide verified, quality information to universities. We help innovators turn knowledge into new products. We help health professionals improve patient care and educators train the next generation of doctors and nurses. Connecting quality content and innovative technologies, we make progress go further and happen faster. And by championing inclusion and sustainability, we ensure progress benefits all.With 9,500 employees, over 2,300 technologists in 5 major tech hubs, and more than 60 locations across the globe, we are committed to supporting the scientific and healthcare communities around the world. We offer a diverse range of opportunities across technology, commercial, business, and early career jobs. If you are looking for a career that inspires progress in science, innovation and health, and allows you to grow every day, find your team at Elsevier.Elsevier is part of RELX Group.Let's shape progress together. Join
Rise Executive Search And Recruitment Ltd
Irchester, Northamptonshire
Technical Sales Support Engineer/Product Support Engineers Control & Automation 30K - 40K negotiable depending upon experience + benefits. Our Client has a requirement for an office based internal technical support engineer for Control Gear and Switchgear products and solutions, you will require experience and understanding of Electrical Control & Automation components in order to provide technical knowledge to the internal sales team and external customers whilst developing and maintaining customer relationships and promoting products and services to maximise sales opportunities. Ideally you will have knowledge of a wide range of electrical market related products, particularly control panel products or sensor and automation products, including photo electric, inductive, capacitive types and are likely to have strengths in more than one product area. This could be industrial electrical automation including control gear, switchgear, circuit protection, electro mechanical components, connectors, cable management systems, enclosures, and other industrial control & automation components. Office based you are likely to be located Huntingdon, Corby, Kettering, Wellingborough, Northampton, Bedford area in order to commute. As the Technical Support Engineer you will respond to and handle all product technical enquiries for a range of components. You will be required to understand and able to identify the full product range with the ability to offer alternatives if required and advise on the selection of products where possible. You will liaise with Field Sales Engineers and other staff to achieve the branch objectives and sales performance and as is normal in a small and dedicated team environment engage in other duties. In order to be successful you will need technical electrical knowledge, product applications knowledge and commercial awareness. The qualification indicated is likely in order to perform this role, however, candidates able to demonstrate sufficient experience & knowledge would be equally considered. Recent graduates in Electrical Engineering would also be considered. Knowledge and Experience GCSE Maths and English (or equivalent) Desirable not mandatory, ONC/HNC in Electrical engineering (or equivalent electrical engineering qualification) Technically competent with a range of electrical equipment and practices. Good working knowledge of Microsoft Office and data entry systems Full clean driving licence Experience in similar sales /customer service environment. Liaise with Sales Engineers, other branch and sales staff. Assist with Tele sales and other pro active sales activities. Experience with an electrical engineering role, or a background in electrical distribution would be an advantage. To register your interest contact us with an up to date CV and we will be pleased to call you for a confidential discussion. To view more of our positions click on the Rise logo at the top of this page. Post codes used are for advertising purposes only and do not reflect the exact location of the company. We work across a range of business to business/B2B market sectors including Renewable Energy, Electrical, Control & Automation, Electronic, Renewable Energy, Pneumatic, Hydraulic, Fluid Power, Instrumentation, Engineering services companies, Industrial Consumables, Industrial Components, Capital Equipment, Material Handling, Scientific Equipment, Petrochemical and Utilities. Rise Executive Search & Recruitment Ltd are currently working on a wide range of business to business/B2B sales positions, account management, business development and sales management roles including: Sales Manager, UK Sales Manager, National Sales Manager, Country Manager, Regional Sales Manager, Area Sales Manager, Sales Executive, Senior Sales Executive, National Account Manager, Business Development Manager, Key Account Manager, Account Executive, National Account Executive, Sales Specialist, Global Account Manager, Sales Representative, Territory Sales, Field Sales, Client Relationship Manager, Sales Engineer, Sales Consultant, Technical Sales, Senior Sales Engineer, Export Sales, International Sales, European Sales, Branch Manager, Sales Director, Trainee Sales, Graduate Sales, Telesales, Internal Sales, Office Sales.
Jan 18, 2026
Full time
Technical Sales Support Engineer/Product Support Engineers Control & Automation 30K - 40K negotiable depending upon experience + benefits. Our Client has a requirement for an office based internal technical support engineer for Control Gear and Switchgear products and solutions, you will require experience and understanding of Electrical Control & Automation components in order to provide technical knowledge to the internal sales team and external customers whilst developing and maintaining customer relationships and promoting products and services to maximise sales opportunities. Ideally you will have knowledge of a wide range of electrical market related products, particularly control panel products or sensor and automation products, including photo electric, inductive, capacitive types and are likely to have strengths in more than one product area. This could be industrial electrical automation including control gear, switchgear, circuit protection, electro mechanical components, connectors, cable management systems, enclosures, and other industrial control & automation components. Office based you are likely to be located Huntingdon, Corby, Kettering, Wellingborough, Northampton, Bedford area in order to commute. As the Technical Support Engineer you will respond to and handle all product technical enquiries for a range of components. You will be required to understand and able to identify the full product range with the ability to offer alternatives if required and advise on the selection of products where possible. You will liaise with Field Sales Engineers and other staff to achieve the branch objectives and sales performance and as is normal in a small and dedicated team environment engage in other duties. In order to be successful you will need technical electrical knowledge, product applications knowledge and commercial awareness. The qualification indicated is likely in order to perform this role, however, candidates able to demonstrate sufficient experience & knowledge would be equally considered. Recent graduates in Electrical Engineering would also be considered. Knowledge and Experience GCSE Maths and English (or equivalent) Desirable not mandatory, ONC/HNC in Electrical engineering (or equivalent electrical engineering qualification) Technically competent with a range of electrical equipment and practices. Good working knowledge of Microsoft Office and data entry systems Full clean driving licence Experience in similar sales /customer service environment. Liaise with Sales Engineers, other branch and sales staff. Assist with Tele sales and other pro active sales activities. Experience with an electrical engineering role, or a background in electrical distribution would be an advantage. To register your interest contact us with an up to date CV and we will be pleased to call you for a confidential discussion. To view more of our positions click on the Rise logo at the top of this page. Post codes used are for advertising purposes only and do not reflect the exact location of the company. We work across a range of business to business/B2B market sectors including Renewable Energy, Electrical, Control & Automation, Electronic, Renewable Energy, Pneumatic, Hydraulic, Fluid Power, Instrumentation, Engineering services companies, Industrial Consumables, Industrial Components, Capital Equipment, Material Handling, Scientific Equipment, Petrochemical and Utilities. Rise Executive Search & Recruitment Ltd are currently working on a wide range of business to business/B2B sales positions, account management, business development and sales management roles including: Sales Manager, UK Sales Manager, National Sales Manager, Country Manager, Regional Sales Manager, Area Sales Manager, Sales Executive, Senior Sales Executive, National Account Manager, Business Development Manager, Key Account Manager, Account Executive, National Account Executive, Sales Specialist, Global Account Manager, Sales Representative, Territory Sales, Field Sales, Client Relationship Manager, Sales Engineer, Sales Consultant, Technical Sales, Senior Sales Engineer, Export Sales, International Sales, European Sales, Branch Manager, Sales Director, Trainee Sales, Graduate Sales, Telesales, Internal Sales, Office Sales.
As one of the world's leading independent global investment firms, Invesco is dedicated to rethinking possibilities for our clients. By delivering the combined power of our distinctive investment management capabilities, we provide a wide range of investment strategies and vehicles to our clients around the world. If you're looking for challenging work, intelligent colleagues, and exposure across a global footprint, come explore your potential at Invesco. Benefits Company-provided healthcare A competitive annual leave allowance Flexible working options, including hybrid working arrangements Generous pension provisions Income protection Health and wellness benefits Volunteering days Enhanced parental leave Life insurance Your Role The Senior Manager - Events, EMEA is responsible for the end-to-end planning, execution, and evaluation of events that support the region's marketing and business objectives. This role plays a key part in delivering exceptional event experiences that are aligned with strategic priorities and integrated into the broader marketing mix. Working under the guidance of the Senior Manager - Events, EMEA - Team Lead the role requires strong project management skills, creativity, and a collaborative mindset to ensure events are delivered on time, on brand, and on budget. The Senior Events Manager will work closely with cross functional teams-including Segment Marketing, Distribution, GEM, Web, and Content-to ensure events amplify messaging and drive engagement across channels. The ideal candidate will bring a proactive, detail oriented approach to event delivery, with the ability to manage multiple projects simultaneously while contributing to the continuous improvement of event processes and outcomes. What you will be doing Plan and execute a range of strategic events across the EMEA region, ensuring alignment with marketing and business objectives Manage all aspects of event delivery, including budgeting, logistics, vendor coordination, stakeholder communication, and post-event analysis. Act as a strategic partner to Country/Segment Marketing, ensuring events are tailored to segment and local market needs. Collaborate closely with Distribution, GEM, Web, and Content teams to ensure events are integrated into broader campaigns and messaging Ensure brand consistency and high-quality execution across all event touchpoints, from pre-event promotion to on-site experience and follow-up. Ensure each event is in alignment with the brief's objectives, establish success metrics, and ensure KPIs are monitored; accordingly, gather feedback and analyse performance to demonstrate ROI and inform future planning Contribute to innovation by identifying new event formats, technologies, and engagement strategies to enhance attendee experience Support team-wide initiatives, sharing best practices and contributing to process improvements across the events function Maintain strong relationships with internal stakeholders and external vendors to ensure smooth collaboration and delivery. What you will bring Proven years of experience in end-to-end event planning and execution, ideally within a B2B marketing or corporate environment. Proven ability to manage multiple events simultaneously across different formats (in-person, virtual, hybrid) and geographies. Experience working with cross functional teams to align events with broader marketing strategies. Background in vendor management, logistics coordination, and budget oversight. Demonstrated success in delivering events that drive engagement, brand awareness, and measurable business outcomes. Experience working in a fast paced, matrixed organisation with multiple stakeholders. Solid understanding of event strategy, planning, and execution best practices. Familiarity with how events integrate into broader marketing campaigns and customer journeys. Knowledge of event technologies and platforms (e.g. Cvent, ON24, Pardot, Salesforce). Understanding of budget management, risk mitigation, and compliance in event delivery. Awareness of cultural nuances and logistical considerations across the EMEA region. Ability to analyse event performance data and apply insights to improve future events. Fluent in English, both written and spoken, additional European languages would be an advantage. Relevant experience, knowledge and attitude would gladly be considered in lieu of a bachelor's or master's degree. Comfortable travelling solo with occasional nights away from home . Confident and calm under pressure, adapt quickly to changing briefs and situations. Disability Confident Scheme Applicants who opt in to the Disability Confident Scheme and meet the 'minimum criteria' for the role will be offered an interview. We are committed to providing an inclusive recruitment process for all candidates who make an application. By opting in to this scheme, applicants will be disclosing that they have a disability solely for the purpose of the Disability Confident Scheme. The Disability Confident Scheme only guarantees an interview - it does not automatically mean that applicants interviewed will gain employment with Invesco at that time. To apply through the Disability Confident Scheme, you'll need to firstly ensure you have applied for the role via our external careers page. Following this, you'll need to email us at confirming your wish to opt-in, alongside your contact details and the title of the role you wish to apply for. Job Details Full Time / Part Time Full time Worker Type: Fixed Term Employee (Fixed Term) Job Exempt (Yes / No)Yes Workplace Model Pursuant to Invesco's Workplace Policy, employees are expected to comply with the firm's most current workplace model, which as of October 1, 2025, includes spending at least four full days each week working in an Invesco office. This reflects our belief that spending time together in the office helps us build stronger relationships, collaborate more easily, and support each other's growth and development. We want all of our candidates to shine during the application and selection process If this sounds like you, we'd love to hear from you! We want all of our candidates to shine during the application and selection process, so if you need any adjustments to be made, please send an e-mail to . Please include your name, the job you are interested in, and the type of adjustment you need (for example; breaks during your interview, remote interviews, additional time for assessments or other required adjustments) Our commitment to the community & ESG We partner with charitable organisations globally to make an impact in the communities where we live and work. Our people are encouraged to support the charities they feel most passionate about. We are also committed to environmental, social and governance (ESG) investing. We serve our clients in this space as a trusted partner both on specific responsible investment product strategies as well as part of our commitment to deliver a superior investment experience. Recruitment Agencies Invesco has an in house recruitment team, which focuses on sourcing great candidates directly. Invesco will not accept unsolicited resumes from agency or search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired. When we do use agencies, we have a PSL in place, so please do not contact hiring managers directly. Regulatory This position may fall in scope of one or multiple regimes/directives.
Jan 18, 2026
Full time
As one of the world's leading independent global investment firms, Invesco is dedicated to rethinking possibilities for our clients. By delivering the combined power of our distinctive investment management capabilities, we provide a wide range of investment strategies and vehicles to our clients around the world. If you're looking for challenging work, intelligent colleagues, and exposure across a global footprint, come explore your potential at Invesco. Benefits Company-provided healthcare A competitive annual leave allowance Flexible working options, including hybrid working arrangements Generous pension provisions Income protection Health and wellness benefits Volunteering days Enhanced parental leave Life insurance Your Role The Senior Manager - Events, EMEA is responsible for the end-to-end planning, execution, and evaluation of events that support the region's marketing and business objectives. This role plays a key part in delivering exceptional event experiences that are aligned with strategic priorities and integrated into the broader marketing mix. Working under the guidance of the Senior Manager - Events, EMEA - Team Lead the role requires strong project management skills, creativity, and a collaborative mindset to ensure events are delivered on time, on brand, and on budget. The Senior Events Manager will work closely with cross functional teams-including Segment Marketing, Distribution, GEM, Web, and Content-to ensure events amplify messaging and drive engagement across channels. The ideal candidate will bring a proactive, detail oriented approach to event delivery, with the ability to manage multiple projects simultaneously while contributing to the continuous improvement of event processes and outcomes. What you will be doing Plan and execute a range of strategic events across the EMEA region, ensuring alignment with marketing and business objectives Manage all aspects of event delivery, including budgeting, logistics, vendor coordination, stakeholder communication, and post-event analysis. Act as a strategic partner to Country/Segment Marketing, ensuring events are tailored to segment and local market needs. Collaborate closely with Distribution, GEM, Web, and Content teams to ensure events are integrated into broader campaigns and messaging Ensure brand consistency and high-quality execution across all event touchpoints, from pre-event promotion to on-site experience and follow-up. Ensure each event is in alignment with the brief's objectives, establish success metrics, and ensure KPIs are monitored; accordingly, gather feedback and analyse performance to demonstrate ROI and inform future planning Contribute to innovation by identifying new event formats, technologies, and engagement strategies to enhance attendee experience Support team-wide initiatives, sharing best practices and contributing to process improvements across the events function Maintain strong relationships with internal stakeholders and external vendors to ensure smooth collaboration and delivery. What you will bring Proven years of experience in end-to-end event planning and execution, ideally within a B2B marketing or corporate environment. Proven ability to manage multiple events simultaneously across different formats (in-person, virtual, hybrid) and geographies. Experience working with cross functional teams to align events with broader marketing strategies. Background in vendor management, logistics coordination, and budget oversight. Demonstrated success in delivering events that drive engagement, brand awareness, and measurable business outcomes. Experience working in a fast paced, matrixed organisation with multiple stakeholders. Solid understanding of event strategy, planning, and execution best practices. Familiarity with how events integrate into broader marketing campaigns and customer journeys. Knowledge of event technologies and platforms (e.g. Cvent, ON24, Pardot, Salesforce). Understanding of budget management, risk mitigation, and compliance in event delivery. Awareness of cultural nuances and logistical considerations across the EMEA region. Ability to analyse event performance data and apply insights to improve future events. Fluent in English, both written and spoken, additional European languages would be an advantage. Relevant experience, knowledge and attitude would gladly be considered in lieu of a bachelor's or master's degree. Comfortable travelling solo with occasional nights away from home . Confident and calm under pressure, adapt quickly to changing briefs and situations. Disability Confident Scheme Applicants who opt in to the Disability Confident Scheme and meet the 'minimum criteria' for the role will be offered an interview. We are committed to providing an inclusive recruitment process for all candidates who make an application. By opting in to this scheme, applicants will be disclosing that they have a disability solely for the purpose of the Disability Confident Scheme. The Disability Confident Scheme only guarantees an interview - it does not automatically mean that applicants interviewed will gain employment with Invesco at that time. To apply through the Disability Confident Scheme, you'll need to firstly ensure you have applied for the role via our external careers page. Following this, you'll need to email us at confirming your wish to opt-in, alongside your contact details and the title of the role you wish to apply for. Job Details Full Time / Part Time Full time Worker Type: Fixed Term Employee (Fixed Term) Job Exempt (Yes / No)Yes Workplace Model Pursuant to Invesco's Workplace Policy, employees are expected to comply with the firm's most current workplace model, which as of October 1, 2025, includes spending at least four full days each week working in an Invesco office. This reflects our belief that spending time together in the office helps us build stronger relationships, collaborate more easily, and support each other's growth and development. We want all of our candidates to shine during the application and selection process If this sounds like you, we'd love to hear from you! We want all of our candidates to shine during the application and selection process, so if you need any adjustments to be made, please send an e-mail to . Please include your name, the job you are interested in, and the type of adjustment you need (for example; breaks during your interview, remote interviews, additional time for assessments or other required adjustments) Our commitment to the community & ESG We partner with charitable organisations globally to make an impact in the communities where we live and work. Our people are encouraged to support the charities they feel most passionate about. We are also committed to environmental, social and governance (ESG) investing. We serve our clients in this space as a trusted partner both on specific responsible investment product strategies as well as part of our commitment to deliver a superior investment experience. Recruitment Agencies Invesco has an in house recruitment team, which focuses on sourcing great candidates directly. Invesco will not accept unsolicited resumes from agency or search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired. When we do use agencies, we have a PSL in place, so please do not contact hiring managers directly. Regulatory This position may fall in scope of one or multiple regimes/directives.
Why Faculty? We established Faculty in 2014 because we thought that AI would be the most important technology of our time. Since then, we've worked with over 350 global customers to transform their performance through human centric AI. You can read about our real world impact here. We don't chase hype cycles. We innovate, build and deploy responsible AI which moves the needle - and we know a thing or two about doing it well. We bring an unparalleled depth of technical, product and delivery expertise to our clients who span government, finance, retail, energy, life sciences and defence. Our business, and reputation, is growing fast and we're always on the lookout for individuals who share our intellectual curiosity and desire to build a positive legacy through technology. AI is an epoch defining technology, join a company where you'll be empowered to envision its most powerful applications, and to make them happen. About the role Join Faculty as a Senior Talent Partner to lead end to end hiring across our high growth organisation. You will own the recruitment lifecycle for both individual contributor and leadership positions across Applied AI. Beyond filling roles, you will spearhead high impact projects in employer branding, candidate experience and DE&I. This is a pivotal role for an ambitious professional ready to shape our talent strategy, engage elite passive candidates and ensure Faculty remains the employer of choice in the AI and technology market. What you'll be doing: Proactively sourcing high caliber, diverse candidates using innovative techniques and tools to maximise direct hires and build robust talent pipelines. Advising and coaching hiring managers on recruitment best practices, inclusive hiring techniques, and data driven decision making. Working on strategic projects related to employer branding, early careers, and candidate experience to amplify Faculty's presence in the market. Managing the end to end recruitment journey, ensuring a fair and inclusive process that prioritises an exceptional experience for every applicant. Collaborating across the business to understand evolving strategy and culture, acting as a brand ambassador at industry meet ups and conferences. Utilising market insights and data to continuously optimise hiring workflows, identifying trends, and recommending innovative solutions to recruitment challenges. Who we're looking for: You bring significant experience in end to end recruitment, ideally from within a fast paced, high growth technology environment. You have extensive knowledge and experience recruiting within the engineering space and know how to fill technical, niche roles. You possess expert sourcing skills, with a proven ability to identify and engage passive, qualified talent using a broad range of modern tools and methodologies. You are a skilled communicator who can adapt your style to influence senior stakeholders and persuasively articulate Faculty's mission to candidates. You demonstrate a deep commitment to DE&I, with a track record of successfully integrating inclusive practices into sourcing and selection activities. You thrive on ownership and accountability, using data driven insights to manage your time effectively and meet ambitious delivery goals. You have a strong grasp of interview evaluation methods and employment compliance, combined with an entrepreneurial mindset that seeks to constantly "raise the bar." Our Interview Process Initial Talent Screen (30 mins with either a Lead Talent Partner or Head of TA) Introductory interview with the Head of TA (45 mins) Competency & Scenario based interview (60 mins) Final Interview with our Chief People Officer (30 mins) Please note, we will not be reviewing any applications until week commencing January 5th, 2026 so please do not expect a reply before that time. Our Recruitment Ethos We aim to grow the best team - not the most similar one. We know that diversity of individuals fosters diversity of thought, and that strengthens our principle of seeking truth. And we know from experience that diverse teams deliver better work, relevant to the world in which we live. We're united by a deep intellectual curiosity and desire to use our abilities for measurable positive impact. We strongly encourage applications from people of all backgrounds, ethnicities, genders, religions and sexual orientations. Some of our standout benefits: Unlimited Annual Leave Policy Private healthcare and dental Enhanced parental leave Family-Friendly Flexibility & Flexible working Sanctus Coaching Hybrid Working (2 days in our Old Street office, London) If you don't feel you meet all the requirements, but are excited by the role and know you bring some key strengths, please do apply or reach out to our Talent Acquisition team for a confidential chat - . Please know we are open to conversations about part time roles or condensed hours.
Jan 18, 2026
Full time
Why Faculty? We established Faculty in 2014 because we thought that AI would be the most important technology of our time. Since then, we've worked with over 350 global customers to transform their performance through human centric AI. You can read about our real world impact here. We don't chase hype cycles. We innovate, build and deploy responsible AI which moves the needle - and we know a thing or two about doing it well. We bring an unparalleled depth of technical, product and delivery expertise to our clients who span government, finance, retail, energy, life sciences and defence. Our business, and reputation, is growing fast and we're always on the lookout for individuals who share our intellectual curiosity and desire to build a positive legacy through technology. AI is an epoch defining technology, join a company where you'll be empowered to envision its most powerful applications, and to make them happen. About the role Join Faculty as a Senior Talent Partner to lead end to end hiring across our high growth organisation. You will own the recruitment lifecycle for both individual contributor and leadership positions across Applied AI. Beyond filling roles, you will spearhead high impact projects in employer branding, candidate experience and DE&I. This is a pivotal role for an ambitious professional ready to shape our talent strategy, engage elite passive candidates and ensure Faculty remains the employer of choice in the AI and technology market. What you'll be doing: Proactively sourcing high caliber, diverse candidates using innovative techniques and tools to maximise direct hires and build robust talent pipelines. Advising and coaching hiring managers on recruitment best practices, inclusive hiring techniques, and data driven decision making. Working on strategic projects related to employer branding, early careers, and candidate experience to amplify Faculty's presence in the market. Managing the end to end recruitment journey, ensuring a fair and inclusive process that prioritises an exceptional experience for every applicant. Collaborating across the business to understand evolving strategy and culture, acting as a brand ambassador at industry meet ups and conferences. Utilising market insights and data to continuously optimise hiring workflows, identifying trends, and recommending innovative solutions to recruitment challenges. Who we're looking for: You bring significant experience in end to end recruitment, ideally from within a fast paced, high growth technology environment. You have extensive knowledge and experience recruiting within the engineering space and know how to fill technical, niche roles. You possess expert sourcing skills, with a proven ability to identify and engage passive, qualified talent using a broad range of modern tools and methodologies. You are a skilled communicator who can adapt your style to influence senior stakeholders and persuasively articulate Faculty's mission to candidates. You demonstrate a deep commitment to DE&I, with a track record of successfully integrating inclusive practices into sourcing and selection activities. You thrive on ownership and accountability, using data driven insights to manage your time effectively and meet ambitious delivery goals. You have a strong grasp of interview evaluation methods and employment compliance, combined with an entrepreneurial mindset that seeks to constantly "raise the bar." Our Interview Process Initial Talent Screen (30 mins with either a Lead Talent Partner or Head of TA) Introductory interview with the Head of TA (45 mins) Competency & Scenario based interview (60 mins) Final Interview with our Chief People Officer (30 mins) Please note, we will not be reviewing any applications until week commencing January 5th, 2026 so please do not expect a reply before that time. Our Recruitment Ethos We aim to grow the best team - not the most similar one. We know that diversity of individuals fosters diversity of thought, and that strengthens our principle of seeking truth. And we know from experience that diverse teams deliver better work, relevant to the world in which we live. We're united by a deep intellectual curiosity and desire to use our abilities for measurable positive impact. We strongly encourage applications from people of all backgrounds, ethnicities, genders, religions and sexual orientations. Some of our standout benefits: Unlimited Annual Leave Policy Private healthcare and dental Enhanced parental leave Family-Friendly Flexibility & Flexible working Sanctus Coaching Hybrid Working (2 days in our Old Street office, London) If you don't feel you meet all the requirements, but are excited by the role and know you bring some key strengths, please do apply or reach out to our Talent Acquisition team for a confidential chat - . Please know we are open to conversations about part time roles or condensed hours.
Manager, Industry Solutions, Investment Management, Aladdin What we do Join our AI & Engineering team in transforming technology platforms, driving innovation, and helping make a significant impact on our clients' success. You'll work alongside talented professionals reimagining and re-engineering operations and processes that are critical to businesses. Your contributions can help clients improve financial performance, accelerate new digital ventures, and fuel growth through innovation. AI & Engineering leverages cutting-edge engineering capabilities to build, deploy, and operate integrated/verticalized sector solutions in software, data, AI, network, and hybrid cloud infrastructure. These solutions are powered by engineering for business advantage, transforming mission-critical operations. We enable clients to stay ahead with the latest advancements by transforming engineering teams and modernizing technology & data platforms. Our delivery models are tailored to meet each client's unique requirements. Our Industry Solutions offering provides verticalized solutions that transform how clients sell products, deliver services, generate growth, and execute mission-critical operations. We deliver integrated business expertise with scalable, repeatable technology solutions specifically engineered for each sector. Who we serve Deloitte works with clients to address a range of critical issues brought on by regulatory changes, competition, globalization, advances in technology, and the changing demands of their customers. Our clients include asset, wealth, and investment advisers and administrators from every sector of the industry, including investment managers, broker-dealers, banks, insurance companies, mutual funds, hedge funds, private equity, alternative products, and other money managers. Candidate profile You will lead and deliver small engagements, or components of large, complex engagements for financial services clients. Typical engagements include process improvement, operating model design, competitor benchmarking, cost transformation, customer and product innovation, and growth strategy development. Using a combination of direct management and hands on delivery, you will craft solutions for clients, guide and oversee the quality of your team's deliverables and recommendations and manage day to day stakeholder relationships. Managers will contribute to Deloitte's thought leadership, play a significant role in business development activities, and own responsibility for the development of junior staff. Required Qualifications Bachelor's Degree 8+ years relevant consulting and/or investment management experience 8+ years of experience in translating requirements into optimized designs, and identifying design alternatives and implications on functionality, effort, performance and operations 8+ years of experience leading smaller engagements or components of large, complex strategy and/or operations transformation engagements 8+ years of experience identifying client business issues, owning responsibility for the quality of deliverables, managing stakeholder relationships, and developing persuasive recommendations 6+ years of experience collaborating with financial services industry senior executives, and comfort delivering presentations to management. 4+ years of experience implementing and working with the Aladdin platform Travel up to 50%, based on the work you do and the clients and industries/sectors you serve Information for applications with a need for accommodation Preferred Qualifications 4+ years of experience working in the Aladdin sector. Experience with various phases of the implementation lifecycle, from system selection to implementation sequencing and planning, project management, application & technical design, interface& data conversion, application build, environment management, testing, go live planning, etc. The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $144,200 to $265,600. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
Jan 17, 2026
Full time
Manager, Industry Solutions, Investment Management, Aladdin What we do Join our AI & Engineering team in transforming technology platforms, driving innovation, and helping make a significant impact on our clients' success. You'll work alongside talented professionals reimagining and re-engineering operations and processes that are critical to businesses. Your contributions can help clients improve financial performance, accelerate new digital ventures, and fuel growth through innovation. AI & Engineering leverages cutting-edge engineering capabilities to build, deploy, and operate integrated/verticalized sector solutions in software, data, AI, network, and hybrid cloud infrastructure. These solutions are powered by engineering for business advantage, transforming mission-critical operations. We enable clients to stay ahead with the latest advancements by transforming engineering teams and modernizing technology & data platforms. Our delivery models are tailored to meet each client's unique requirements. Our Industry Solutions offering provides verticalized solutions that transform how clients sell products, deliver services, generate growth, and execute mission-critical operations. We deliver integrated business expertise with scalable, repeatable technology solutions specifically engineered for each sector. Who we serve Deloitte works with clients to address a range of critical issues brought on by regulatory changes, competition, globalization, advances in technology, and the changing demands of their customers. Our clients include asset, wealth, and investment advisers and administrators from every sector of the industry, including investment managers, broker-dealers, banks, insurance companies, mutual funds, hedge funds, private equity, alternative products, and other money managers. Candidate profile You will lead and deliver small engagements, or components of large, complex engagements for financial services clients. Typical engagements include process improvement, operating model design, competitor benchmarking, cost transformation, customer and product innovation, and growth strategy development. Using a combination of direct management and hands on delivery, you will craft solutions for clients, guide and oversee the quality of your team's deliverables and recommendations and manage day to day stakeholder relationships. Managers will contribute to Deloitte's thought leadership, play a significant role in business development activities, and own responsibility for the development of junior staff. Required Qualifications Bachelor's Degree 8+ years relevant consulting and/or investment management experience 8+ years of experience in translating requirements into optimized designs, and identifying design alternatives and implications on functionality, effort, performance and operations 8+ years of experience leading smaller engagements or components of large, complex strategy and/or operations transformation engagements 8+ years of experience identifying client business issues, owning responsibility for the quality of deliverables, managing stakeholder relationships, and developing persuasive recommendations 6+ years of experience collaborating with financial services industry senior executives, and comfort delivering presentations to management. 4+ years of experience implementing and working with the Aladdin platform Travel up to 50%, based on the work you do and the clients and industries/sectors you serve Information for applications with a need for accommodation Preferred Qualifications 4+ years of experience working in the Aladdin sector. Experience with various phases of the implementation lifecycle, from system selection to implementation sequencing and planning, project management, application & technical design, interface& data conversion, application build, environment management, testing, go live planning, etc. The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $144,200 to $265,600. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
personalise marketing, including social media features. Senior Digital Product Manager, 12 Month FTC page is loaded Senior Digital Product Manager, 12 Month FTClocations: Londonposted on: Posted Todayjob requisition id: Job Description The LEGO Group is looking for a strategic Senior Product Manager to lead one of our core product areas on and will be part of the Shopper & Member Experience team. In this role, you will define and deliver a new product vision and roadmap, shaping how millions of customers engage with our products online. You will lead the team that ensures customers always see accurate, consistent and high-quality product information through the shopping journey on a global scale.# Core responsibilities Lead the product vision - Create and drive a clear, ambitious direction for your product area, aligned with broader business strategy and global objectives. Drive data excellence - Lead the evolution of our product catalog systems, data modelling, APIs and customer review integrations on Own the product roadmap and OKRs - Set and track quarterly OKRs, ensuring your team delivers real business impact and makes trade-offs to maximise impact for users. Balance priorities effectively - Navigate trade-offs between technical constraints, user needs, and commercial outcomes to make informed, strategic decisions. Enable collaboration across teams - Work closely with global eCommerce, marketing, retail, analytics, engineering, design, and other product teams to ensure alignment and effective delivery. Communicate with clarity and influence - Present ideas, updates, and decisions to senior stakeholders and cross-functional teams with confidence and precision. Embed a culture of accountability and ownership - Guide your team with clear direction, unblock challenges as they arise, and foster a high-performance, delivery-focused environment. Play your part in our team succeeding This is a high-impact role at the heart of our Shopper Product teams, ideal for a senior product manager excited about complex data ecosystems, platforming thinking and cross-collaboration at scale.The Shopper Product organisation is located within our commercial Markets and Channels business within LEGO Retail, the name for our direct-to-consumer channels. This department covers all aspects of a full retail company from marketing to eCommerce to loyalty and product management. Demonstrated ownership of APIs and backend services used by multiple teams Proven ability to execute complex product strategies effectively led with influence rather than authority Proven ability to translate complex technical problems into clear customer and business value Experience in eCommerce B2C, B2B or marketplace environments are beneficial but not critical Experience in leading a team as they pivot to a new product remit, including helping clarify mission, priorities and ways of working A passion for storytellingApplications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.Here is what you can expect: Family Care Leave - We offer enhanced paid leave options for those important times. Insurances - All colleagues are covered by our life and disability insurance which provides protection and peace of mind. Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity. Colleague Discount - We know you'll love to build, so from day 1 you will qualify for our generous colleague discount. Bonus - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme. Workplace - When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.The LEGO Group is fully committed to Children's Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.Thank you for sharing our global commitment to Children's Rights.Just imagine building your dream career.Then make it real. Join the LEGO team today. (blob:)0:00 / 1:18Children are our role models. Their curiosity, creativity and imagination inspire everything we do. Our founder Ole Kirk Kristiansen made his first wooden toy in 1932. He persevered against the odds until his business was a success. Constantly innovating, never compromising. Building, rebuilding, and striving for the best. It is this resilience and permanent sense of renewal that drives us forward. We are never still. We will always be creating, inventing, andhaving fun. Build your career brick by brick and play your part in continuing our mission to "inspire and develop the builders of tomorrow".
Jan 17, 2026
Full time
personalise marketing, including social media features. Senior Digital Product Manager, 12 Month FTC page is loaded Senior Digital Product Manager, 12 Month FTClocations: Londonposted on: Posted Todayjob requisition id: Job Description The LEGO Group is looking for a strategic Senior Product Manager to lead one of our core product areas on and will be part of the Shopper & Member Experience team. In this role, you will define and deliver a new product vision and roadmap, shaping how millions of customers engage with our products online. You will lead the team that ensures customers always see accurate, consistent and high-quality product information through the shopping journey on a global scale.# Core responsibilities Lead the product vision - Create and drive a clear, ambitious direction for your product area, aligned with broader business strategy and global objectives. Drive data excellence - Lead the evolution of our product catalog systems, data modelling, APIs and customer review integrations on Own the product roadmap and OKRs - Set and track quarterly OKRs, ensuring your team delivers real business impact and makes trade-offs to maximise impact for users. Balance priorities effectively - Navigate trade-offs between technical constraints, user needs, and commercial outcomes to make informed, strategic decisions. Enable collaboration across teams - Work closely with global eCommerce, marketing, retail, analytics, engineering, design, and other product teams to ensure alignment and effective delivery. Communicate with clarity and influence - Present ideas, updates, and decisions to senior stakeholders and cross-functional teams with confidence and precision. Embed a culture of accountability and ownership - Guide your team with clear direction, unblock challenges as they arise, and foster a high-performance, delivery-focused environment. Play your part in our team succeeding This is a high-impact role at the heart of our Shopper Product teams, ideal for a senior product manager excited about complex data ecosystems, platforming thinking and cross-collaboration at scale.The Shopper Product organisation is located within our commercial Markets and Channels business within LEGO Retail, the name for our direct-to-consumer channels. This department covers all aspects of a full retail company from marketing to eCommerce to loyalty and product management. Demonstrated ownership of APIs and backend services used by multiple teams Proven ability to execute complex product strategies effectively led with influence rather than authority Proven ability to translate complex technical problems into clear customer and business value Experience in eCommerce B2C, B2B or marketplace environments are beneficial but not critical Experience in leading a team as they pivot to a new product remit, including helping clarify mission, priorities and ways of working A passion for storytellingApplications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.Here is what you can expect: Family Care Leave - We offer enhanced paid leave options for those important times. Insurances - All colleagues are covered by our life and disability insurance which provides protection and peace of mind. Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity. Colleague Discount - We know you'll love to build, so from day 1 you will qualify for our generous colleague discount. Bonus - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme. Workplace - When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.The LEGO Group is fully committed to Children's Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.Thank you for sharing our global commitment to Children's Rights.Just imagine building your dream career.Then make it real. Join the LEGO team today. (blob:)0:00 / 1:18Children are our role models. Their curiosity, creativity and imagination inspire everything we do. Our founder Ole Kirk Kristiansen made his first wooden toy in 1932. He persevered against the odds until his business was a success. Constantly innovating, never compromising. Building, rebuilding, and striving for the best. It is this resilience and permanent sense of renewal that drives us forward. We are never still. We will always be creating, inventing, andhaving fun. Build your career brick by brick and play your part in continuing our mission to "inspire and develop the builders of tomorrow".
Rise Executive Search And Recruitment Ltd
Hardingstone, Northamptonshire
Technical Support Team Leader Control & Automation circa £45K negotiable depending upon experience + benefits. Our Client has a requirement for a mainly office based Technical Support Team Leader for Control & Automation products and solutions, you will require experience and understanding of Electrical Control & Automation components in order to provide technical knowledge to the internal sales team and external customers whilst developing and maintaining customer relationships and promoting products and services to maximise sales opportunities. Ideally you will have knowledge of a wide range of electrical market related products, particularly control panel products or sensor and automation products, including photo electric, inductive, capacitive types and are likely to have strengths in more than one product area. This could be industrial electrical automation including control gear, switchgear, circuit protection, electro mechanical components, connectors, cable management systems, enclosures, and other industrial control & automation components. You will be required to understand and able to identify the full product range with the ability to offer alternatives if required and advise on the selection of products where possible. You will liaise with Field Sales Engineers and other staff to achieve the branch objectives and sales performance and as is normal in a small and dedicated team environment engage in other duties. Office based you are likely to be located Huntingdon, Corby, Kettering, Wellingborough, Northampton, Bedford area in order to commute. This pivotal role involves leading and mentoring a team of technical support staff to ensure high customer satisfaction and drive sales growth through technical support expertise and assistance. As the Team Leader you will ideally have experience of managing and supervising staff and work priorities, staff appraisal. In order to be successful you will need technical electrical knowledge, product applications knowledge and commercial awareness. The qualification indicated is likely in order to perform this role, however, candidates able to demonstrate sufficient experience & knowledge would be equally considered. Knowledge and Experience GCSE Maths and English (or equivalent) Desirable not mandatory, ONC/HNC in Electrical engineering (or equivalent electrical engineering qualification) Technically competent with a range of electrical equipment and practices. Good working knowledge of Microsoft Office and data entry systems Full clean driving licence Experience of supervising a team in similar sales /customer service environment. Liaise with Sales Engineers, other branch and sales staff. Assist with Tele sales and other pro active sales activities. Experience with an electrical engineering role, or a background in electrical distribution would be an advantage. To register your interest contact us with an up to date CV and we will be pleased to call you for a confidential discussion. To view more of our positions click on the Rise logo at the top of this page. Post codes used are for advertising purposes only and do not reflect the exact location of the company. We work across a range of business to business/B2B market sectors including Renewable Energy, Electrical, Control & Automation, Electronic, Renewable Energy, Pneumatic, Hydraulic, Fluid Power, Instrumentation, Engineering services companies, Industrial Consumables, Industrial Components, Capital Equipment, Material Handling, Scientific Equipment, Petrochemical and Utilities. Rise Executive Search & Recruitment Ltd are currently working on a wide range of business to business/B2B sales positions, account management, business development and sales management roles including: Sales Manager, UK Sales Manager, National Sales Manager, Country Manager, Regional Sales Manager, Area Sales Manager, Sales Executive, Senior Sales Executive, National Account Manager, Business Development Manager, Key Account Manager, Account Executive, National Account Executive, Sales Specialist, Global Account Manager, Sales Representative, Territory Sales, Field Sales, Client Relationship Manager, Sales Engineer, Sales Consultant, Technical Sales, Senior Sales Engineer, Export Sales, International Sales, European Sales, Branch Manager, Sales Director, Trainee Sales, Graduate Sales, Telesales, Internal Sales, Office Sales.
Jan 17, 2026
Full time
Technical Support Team Leader Control & Automation circa £45K negotiable depending upon experience + benefits. Our Client has a requirement for a mainly office based Technical Support Team Leader for Control & Automation products and solutions, you will require experience and understanding of Electrical Control & Automation components in order to provide technical knowledge to the internal sales team and external customers whilst developing and maintaining customer relationships and promoting products and services to maximise sales opportunities. Ideally you will have knowledge of a wide range of electrical market related products, particularly control panel products or sensor and automation products, including photo electric, inductive, capacitive types and are likely to have strengths in more than one product area. This could be industrial electrical automation including control gear, switchgear, circuit protection, electro mechanical components, connectors, cable management systems, enclosures, and other industrial control & automation components. You will be required to understand and able to identify the full product range with the ability to offer alternatives if required and advise on the selection of products where possible. You will liaise with Field Sales Engineers and other staff to achieve the branch objectives and sales performance and as is normal in a small and dedicated team environment engage in other duties. Office based you are likely to be located Huntingdon, Corby, Kettering, Wellingborough, Northampton, Bedford area in order to commute. This pivotal role involves leading and mentoring a team of technical support staff to ensure high customer satisfaction and drive sales growth through technical support expertise and assistance. As the Team Leader you will ideally have experience of managing and supervising staff and work priorities, staff appraisal. In order to be successful you will need technical electrical knowledge, product applications knowledge and commercial awareness. The qualification indicated is likely in order to perform this role, however, candidates able to demonstrate sufficient experience & knowledge would be equally considered. Knowledge and Experience GCSE Maths and English (or equivalent) Desirable not mandatory, ONC/HNC in Electrical engineering (or equivalent electrical engineering qualification) Technically competent with a range of electrical equipment and practices. Good working knowledge of Microsoft Office and data entry systems Full clean driving licence Experience of supervising a team in similar sales /customer service environment. Liaise with Sales Engineers, other branch and sales staff. Assist with Tele sales and other pro active sales activities. Experience with an electrical engineering role, or a background in electrical distribution would be an advantage. To register your interest contact us with an up to date CV and we will be pleased to call you for a confidential discussion. To view more of our positions click on the Rise logo at the top of this page. Post codes used are for advertising purposes only and do not reflect the exact location of the company. We work across a range of business to business/B2B market sectors including Renewable Energy, Electrical, Control & Automation, Electronic, Renewable Energy, Pneumatic, Hydraulic, Fluid Power, Instrumentation, Engineering services companies, Industrial Consumables, Industrial Components, Capital Equipment, Material Handling, Scientific Equipment, Petrochemical and Utilities. Rise Executive Search & Recruitment Ltd are currently working on a wide range of business to business/B2B sales positions, account management, business development and sales management roles including: Sales Manager, UK Sales Manager, National Sales Manager, Country Manager, Regional Sales Manager, Area Sales Manager, Sales Executive, Senior Sales Executive, National Account Manager, Business Development Manager, Key Account Manager, Account Executive, National Account Executive, Sales Specialist, Global Account Manager, Sales Representative, Territory Sales, Field Sales, Client Relationship Manager, Sales Engineer, Sales Consultant, Technical Sales, Senior Sales Engineer, Export Sales, International Sales, European Sales, Branch Manager, Sales Director, Trainee Sales, Graduate Sales, Telesales, Internal Sales, Office Sales.
About Charlotte Tilbury Beauty Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de-coding makeup applications for everyone, everywhere, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace. Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen. Today, Charlotte Tilbury Beauty is a truly global business, delivering market-leading growth, innovative retail and product launches fuelled by industry-leading tech - all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the brand is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this our success and help drive our limitless ambitions. About the role As part of the Packaging Development team, the Sustainable Packaging Data Manager will play an integral role in leading the data management and reporting processes for Charlotte Tilbury packaging with support from the Senior Sustainability Manager - Packaging and Innovation. By working closely with the Senior Sustainability Manager - Packaging and Innovation and the wider teams; Master Data, Supply Chain Operations, Product Development, Sustainability and Regulatory teams you will lead the management, collection and reporting of packaging data for external or internal use. The Sustainable Packaging Data Manager will have a passion for developing and managing processes which will include regulatory packaging reporting (Extended Producer Responsibility) and be highly process driven and focussed. You will be juggling multiple projects at the same time, and you will have a good understanding of the packaging sustainability reporting and regulatory landscape to help drive our sustainability results. This is an excellent opportunity to help impact the brand's sustainable packaging journey. As Sustainable Packaging Data Manager you will Lead in packaging data management and reporting requirements, including EPR, reporting to retailers, and all other internal and external reporting Develop a strategic reporting process for CT to ensure compliance with all in-scope global EPR schemes Management of vendor creation and ensuring on-time payment of related sustainable packaging obligations Responsible for the data management and reporting of UK Household waste tax requirements working with external compliance partners as necessary Responsible for timely reporting of data for CT internal sustainability purposes and all Puig group ESG packaging data requirements Own and maintain database by SKU of our packaging materials. Have good awareness of upcoming legislation that could affect our existing packaging e.g. EPR, PPWR EUDR by working closely with our Regulatory team and external packaging suppliers. Own the SPICE life cycle analysis assessment and reporting process for packaging Support Senior Sustainability Manager - Packaging and Innovation with data management, production of reports and presentations Work with Packaging Development team to maintain data base for all required certifications Work cross functionally with internal teams on sustainability packaging goals. Who you will work with You will report to the Senior Sustainability Manager - Packaging & Innovation. About you Passionate about data management, analysis, accuracy & reporting. Attention to detail, great organisational skills and a desire to look for process improvements Interest in sustainability and helping achieve sustainability goals Good understanding of the global packaging sustainability and regulatory landscape. Ability to keep ahead of regulation changes and all data reporting deadlines Highly organised and enjoy working on multiple complex projects at the same time. Be self-driven, result-orientated and have excellent communication skills. Ability to work cross functionally. Charlotte Tilbury is a fast-paced and dynamic environment where nimble mindsets, striving to deliver the best and wanting to be part of a global are key. Even though we have requirements, our experience and background are just a guide, we still love to welcome applicants with more or less experience stated, provided necessary skills can be demonstrated. Why join us? Be a part of this values driven, high growth, magical journey with an ultimate vision to empower everyone, everywhere to be the best version of themselves We're a hybrid model with flexibility, allowing you to work how best suits you 25 days holiday (plus bank holidays) with an additional day to celebrate your birthday Inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey Financial security and planning with our pension and life assurance for all Wellness and social benefits including Medicash, Employee Assist Programs and regular social connects with colleagues Bring your fury friend to work with you on our allocated dog friendly days and spaces And not to forget our generous product discount and gifting! At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process. If you want to learn more about life at Charlotte Tilbury Beauty please follow our LinkedIn page!
Jan 17, 2026
Full time
About Charlotte Tilbury Beauty Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de-coding makeup applications for everyone, everywhere, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace. Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen. Today, Charlotte Tilbury Beauty is a truly global business, delivering market-leading growth, innovative retail and product launches fuelled by industry-leading tech - all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the brand is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this our success and help drive our limitless ambitions. About the role As part of the Packaging Development team, the Sustainable Packaging Data Manager will play an integral role in leading the data management and reporting processes for Charlotte Tilbury packaging with support from the Senior Sustainability Manager - Packaging and Innovation. By working closely with the Senior Sustainability Manager - Packaging and Innovation and the wider teams; Master Data, Supply Chain Operations, Product Development, Sustainability and Regulatory teams you will lead the management, collection and reporting of packaging data for external or internal use. The Sustainable Packaging Data Manager will have a passion for developing and managing processes which will include regulatory packaging reporting (Extended Producer Responsibility) and be highly process driven and focussed. You will be juggling multiple projects at the same time, and you will have a good understanding of the packaging sustainability reporting and regulatory landscape to help drive our sustainability results. This is an excellent opportunity to help impact the brand's sustainable packaging journey. As Sustainable Packaging Data Manager you will Lead in packaging data management and reporting requirements, including EPR, reporting to retailers, and all other internal and external reporting Develop a strategic reporting process for CT to ensure compliance with all in-scope global EPR schemes Management of vendor creation and ensuring on-time payment of related sustainable packaging obligations Responsible for the data management and reporting of UK Household waste tax requirements working with external compliance partners as necessary Responsible for timely reporting of data for CT internal sustainability purposes and all Puig group ESG packaging data requirements Own and maintain database by SKU of our packaging materials. Have good awareness of upcoming legislation that could affect our existing packaging e.g. EPR, PPWR EUDR by working closely with our Regulatory team and external packaging suppliers. Own the SPICE life cycle analysis assessment and reporting process for packaging Support Senior Sustainability Manager - Packaging and Innovation with data management, production of reports and presentations Work with Packaging Development team to maintain data base for all required certifications Work cross functionally with internal teams on sustainability packaging goals. Who you will work with You will report to the Senior Sustainability Manager - Packaging & Innovation. About you Passionate about data management, analysis, accuracy & reporting. Attention to detail, great organisational skills and a desire to look for process improvements Interest in sustainability and helping achieve sustainability goals Good understanding of the global packaging sustainability and regulatory landscape. Ability to keep ahead of regulation changes and all data reporting deadlines Highly organised and enjoy working on multiple complex projects at the same time. Be self-driven, result-orientated and have excellent communication skills. Ability to work cross functionally. Charlotte Tilbury is a fast-paced and dynamic environment where nimble mindsets, striving to deliver the best and wanting to be part of a global are key. Even though we have requirements, our experience and background are just a guide, we still love to welcome applicants with more or less experience stated, provided necessary skills can be demonstrated. Why join us? Be a part of this values driven, high growth, magical journey with an ultimate vision to empower everyone, everywhere to be the best version of themselves We're a hybrid model with flexibility, allowing you to work how best suits you 25 days holiday (plus bank holidays) with an additional day to celebrate your birthday Inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey Financial security and planning with our pension and life assurance for all Wellness and social benefits including Medicash, Employee Assist Programs and regular social connects with colleagues Bring your fury friend to work with you on our allocated dog friendly days and spaces And not to forget our generous product discount and gifting! At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process. If you want to learn more about life at Charlotte Tilbury Beauty please follow our LinkedIn page!
AboutBoldspace& Boldstream Boldspaceis a 6-year-old full-service brand and communications agency that has seen year-on-year growth since launch. From day one, we have builtBoldstream , our flagship data & analytics platform that empowers brands to measure and act on the real-time impact of their communications. As we continue to advance in a new phase of AI-native growth on Boldstream, investing heavily in agentic workflows, retrieval-augmented insights, and intelligent automation across reporting and analytics, we are seeking a Customer Success Manager to play a leading part in the future of the product & platform. The Role We are looking for a proactive,commercially-mindedCustomer Success Managerto own client relationships acrossBoldStream and ensure customerstruly understandandrealisethe value of our the platform. You will sit at the heart of product adoption, partnering closely with marketing, analytics,productand operations teams. Your mission is to turn satisfied clients into advocates, driverenewalsand expansion, and help shape the evolution ofBoldstreamthrough customer insight. Serve as the main point of contact forBoldStream customers, ensuring seamless onboarding,adoptionand ongoing success Develop a deep understanding of clients' marketing, data andcommunications objectivesand translate them into actionable platform usage strategies Track platform performance and usage health; proactivelyidentifyopportunities to increase value and retention Deliver training,workshopsand product demos to empower client teams Own renewal, upsell conversations andidentifygrowth opportunities Capture,prioritiseand communicate customer feedback to influence product roadmap and feature development Collaborate with internal delivery teams to ensure alignment between analytics operations and client expectations In time, maintainaccurateaccount records and reporting on KPIs such as NRR, churn and engagement metrics Skills & Experience 4+ years in Customer Success or Account Management role within SaaS, marketing technology, analytics or agency environment Strong understanding of marketing, brand communications or performance measurement Excellent communication and presentation skills set, as well as confident stakeholder engagement at senior levels Comfortanalysingdata insights and building compelling value stories for clients Tech-savvy and curious,quick to learn new tools and workflows A collaborative team player with bias for action, ownership and improvement Nice to Have Experience with AI-enabled platforms, datavisualisationtools, or marketing analytics Knowledge of integrations,automationor API-driven workflows Experience in a fast-growing startup or agency environment What We Offer Opportunity to directly influence the future of a fast-scaling AI-native analytics productin the marketing space. Hybrid working within an existing vibrant agency culture and ambitious growth vision Clear path for professional development and leadership progression Exposure across brand,marketingand innovation disciplines Pensions: a 5% employer contribution. Private Healthcare: Vitality Holiday: unlimited holiday (including all UK public holidays) - we trust our staff to take the time they need and still excel in their jobs - and days off for birthdays and moving house are guaranteed! Flexible working Socials: team socials regularly, chosen by the team. Team retreats: time to get to know each other away from the office. Bonus: transparent bonus structure where you can receive a % of base salary based on personal and company performance. Supporting good causes: we contribute some of our outperformance to charitable causes which the team help choose. Wellness: time within working hours every week for those that want or need it. Monthly benefits budget: £50 per month, every month, to spend on whatever you want - from a home delivered vegetable box and discounted gym memberships, to mental health support and professional coaching. A CARBON NEUTRAL BUSINESS Boldspace measures its performance on profit, people and planet combined. From day one, we will offset your carbon footprint entirely. The cost of this is covered 100% by the company.
Jan 17, 2026
Full time
AboutBoldspace& Boldstream Boldspaceis a 6-year-old full-service brand and communications agency that has seen year-on-year growth since launch. From day one, we have builtBoldstream , our flagship data & analytics platform that empowers brands to measure and act on the real-time impact of their communications. As we continue to advance in a new phase of AI-native growth on Boldstream, investing heavily in agentic workflows, retrieval-augmented insights, and intelligent automation across reporting and analytics, we are seeking a Customer Success Manager to play a leading part in the future of the product & platform. The Role We are looking for a proactive,commercially-mindedCustomer Success Managerto own client relationships acrossBoldStream and ensure customerstruly understandandrealisethe value of our the platform. You will sit at the heart of product adoption, partnering closely with marketing, analytics,productand operations teams. Your mission is to turn satisfied clients into advocates, driverenewalsand expansion, and help shape the evolution ofBoldstreamthrough customer insight. Serve as the main point of contact forBoldStream customers, ensuring seamless onboarding,adoptionand ongoing success Develop a deep understanding of clients' marketing, data andcommunications objectivesand translate them into actionable platform usage strategies Track platform performance and usage health; proactivelyidentifyopportunities to increase value and retention Deliver training,workshopsand product demos to empower client teams Own renewal, upsell conversations andidentifygrowth opportunities Capture,prioritiseand communicate customer feedback to influence product roadmap and feature development Collaborate with internal delivery teams to ensure alignment between analytics operations and client expectations In time, maintainaccurateaccount records and reporting on KPIs such as NRR, churn and engagement metrics Skills & Experience 4+ years in Customer Success or Account Management role within SaaS, marketing technology, analytics or agency environment Strong understanding of marketing, brand communications or performance measurement Excellent communication and presentation skills set, as well as confident stakeholder engagement at senior levels Comfortanalysingdata insights and building compelling value stories for clients Tech-savvy and curious,quick to learn new tools and workflows A collaborative team player with bias for action, ownership and improvement Nice to Have Experience with AI-enabled platforms, datavisualisationtools, or marketing analytics Knowledge of integrations,automationor API-driven workflows Experience in a fast-growing startup or agency environment What We Offer Opportunity to directly influence the future of a fast-scaling AI-native analytics productin the marketing space. Hybrid working within an existing vibrant agency culture and ambitious growth vision Clear path for professional development and leadership progression Exposure across brand,marketingand innovation disciplines Pensions: a 5% employer contribution. Private Healthcare: Vitality Holiday: unlimited holiday (including all UK public holidays) - we trust our staff to take the time they need and still excel in their jobs - and days off for birthdays and moving house are guaranteed! Flexible working Socials: team socials regularly, chosen by the team. Team retreats: time to get to know each other away from the office. Bonus: transparent bonus structure where you can receive a % of base salary based on personal and company performance. Supporting good causes: we contribute some of our outperformance to charitable causes which the team help choose. Wellness: time within working hours every week for those that want or need it. Monthly benefits budget: £50 per month, every month, to spend on whatever you want - from a home delivered vegetable box and discounted gym memberships, to mental health support and professional coaching. A CARBON NEUTRAL BUSINESS Boldspace measures its performance on profit, people and planet combined. From day one, we will offset your carbon footprint entirely. The cost of this is covered 100% by the company.
Unily partners with the world's largest and most complex enterprises to power Organizational Velocity through digital Employee Experience transformation. Iconic brands, including Estée Lauder Companies, CVS Health, and British Airways, use Unily's market-leading Employee Experience platform to improve productivity, streamline communication, and foster a highly connected workplace. Unily is the only triple leader recognized by all three of the major analysts. Unily is recognized as a Leader in the 2024 Gartner Magic Quadrant for Intranet Packaged Solutions, the 2024 Forrester Wave : Intranet Platforms, and the IDC MarketScape: Worldwide Experience-Centric Intelligent Digital Workspaces 2024. With these accolades, we continue to grow and expand our employee community with people who are passionate about joining us on this exciting journey. Job Purpose Bringing previous experience and incorporating industry best practices, our Senior Customer Success Managers (Sr CSM) are responsible for partnering with our clients to ensure the continued value realization of our product, thereby influencing client retention, satisfaction rates, revenue growth, external advocacy participation, and continued product adoption. An effective Sr CSM will independently partner with multiple stakeholders across our Unily business and that of the client. The successful candidate will have a perfect blend of relationship management and commercial acumen. The candidate is structured, focused, flexible, and confident in sharing their knowledge and experience with the broader team. They understand how to act as the customer advocate internally, while also positively representing Unily within the customer business. Main Responsibilities Be the primary point of contact for designated portfolio of customers across varied sectors and industries establishing a trusted advisor relationship and acting as the customer advocate into the business Working with customers to establish critical goals, or other key performance indicators that can be measured to determine success Help customers to achieve success and increase adoption by understanding their vision and advising how the Unily platform can be leveraged to meet their requirements Use analytics data and other measurement tools to understand where usage of the product can be improved and work with customers to implement change Conduct regular business reviews post product implementation with client stakeholders to ensure return on investment is being achieved and platform objectives are evolving in line with business requirements. Recognise, address, and escalate customer needs/issues cross-departmentally to ensure a quick resolution Identify renewal risks and collaborate with internal teams to remediate and ensure a successful renewal Prepare and educate customers on new features and releases and support in the implementation of these. Maintain a deep understanding of the product, keeping up to date as it continuously evolves. Knowledge, Skills and Experience Needed for the Job 5+ years experience in a Customer Success Management, Account Management or Partnership Management role Experience in managing a portfolio of £1m plus ARR Experience in managing large multinational organisations with 10,000 plus employees Experience working in a SaaS environment Experience working with digital workplace platforms either as a manager or end user e.g. Jive, Interact, Jostle Experience in using customer success tools such as Planhat, Salesforce, Microsoft office and Miro Experience within a fast paced, dynamic and entrepreneurial company Proficiency in the German language (either conversational or fluent) is preferred Required attributes Excellent attention to detail. Ability to work independently and as part of a team. Must be organised and able to prioritise, multi-task, work under pressure and to deadlines. Proactive, motivated, calm and show initiative. Additional language - German speaker a big plus Job Context and Other Relevant Information Unily people are dynamic smart and forward thinking, are natural innovators with a passion for first class delivery and customer service. This Job Description is intended to provide guidance on the range of duties associated with the role. It may be changed to reflect or anticipate changes or to undertake additional duties as required by the Leadership Team. Why Work For Unily? In addition to a generous base salary and discretionary company bonus, here are some things we think you will love: Our awesome team culture. We are focused on achieving results as a team and having fun while we do it. You won't find a friendlier or more dedicated bunch of people. Our industry leading product. We are very proud of our ever-evolving product, naturally we use (and love) it internally and provide the tools and resources for you (and our clients) to become a Unily expert. The flexibility that we offer. We don't just mean working from home occasionally. We operate on a hybrid basis, and also recognize that life happens during the 9-5.30 and encourage a sustainable work/life balance. Our bright and modern office spaces. When you need to be in the office we want it to be like being at home. We have a well-stocked kitchen and the option to bring your dog to work. We offer a fantastic suite of benefits. Including 25 days holiday plus an extra paid day off to enjoy your birthday, Vitality life cover (for health, sight, hearing and dental), Aviva pension (via a salary sacrifice scheme), life assurance, income protection and so many more. Our commitment to sustainability and giving back to the community.We know working for an organisation that takes its environmental & social impact seriously is important, and we are proud to offer 1 fully paid volunteering day per year, an employee matching charity donation scheme and options to lease an Electric Vehicle through our salary sacrifice scheme. View Unily's UK & EEA Careers Privacy Notice here
Jan 17, 2026
Full time
Unily partners with the world's largest and most complex enterprises to power Organizational Velocity through digital Employee Experience transformation. Iconic brands, including Estée Lauder Companies, CVS Health, and British Airways, use Unily's market-leading Employee Experience platform to improve productivity, streamline communication, and foster a highly connected workplace. Unily is the only triple leader recognized by all three of the major analysts. Unily is recognized as a Leader in the 2024 Gartner Magic Quadrant for Intranet Packaged Solutions, the 2024 Forrester Wave : Intranet Platforms, and the IDC MarketScape: Worldwide Experience-Centric Intelligent Digital Workspaces 2024. With these accolades, we continue to grow and expand our employee community with people who are passionate about joining us on this exciting journey. Job Purpose Bringing previous experience and incorporating industry best practices, our Senior Customer Success Managers (Sr CSM) are responsible for partnering with our clients to ensure the continued value realization of our product, thereby influencing client retention, satisfaction rates, revenue growth, external advocacy participation, and continued product adoption. An effective Sr CSM will independently partner with multiple stakeholders across our Unily business and that of the client. The successful candidate will have a perfect blend of relationship management and commercial acumen. The candidate is structured, focused, flexible, and confident in sharing their knowledge and experience with the broader team. They understand how to act as the customer advocate internally, while also positively representing Unily within the customer business. Main Responsibilities Be the primary point of contact for designated portfolio of customers across varied sectors and industries establishing a trusted advisor relationship and acting as the customer advocate into the business Working with customers to establish critical goals, or other key performance indicators that can be measured to determine success Help customers to achieve success and increase adoption by understanding their vision and advising how the Unily platform can be leveraged to meet their requirements Use analytics data and other measurement tools to understand where usage of the product can be improved and work with customers to implement change Conduct regular business reviews post product implementation with client stakeholders to ensure return on investment is being achieved and platform objectives are evolving in line with business requirements. Recognise, address, and escalate customer needs/issues cross-departmentally to ensure a quick resolution Identify renewal risks and collaborate with internal teams to remediate and ensure a successful renewal Prepare and educate customers on new features and releases and support in the implementation of these. Maintain a deep understanding of the product, keeping up to date as it continuously evolves. Knowledge, Skills and Experience Needed for the Job 5+ years experience in a Customer Success Management, Account Management or Partnership Management role Experience in managing a portfolio of £1m plus ARR Experience in managing large multinational organisations with 10,000 plus employees Experience working in a SaaS environment Experience working with digital workplace platforms either as a manager or end user e.g. Jive, Interact, Jostle Experience in using customer success tools such as Planhat, Salesforce, Microsoft office and Miro Experience within a fast paced, dynamic and entrepreneurial company Proficiency in the German language (either conversational or fluent) is preferred Required attributes Excellent attention to detail. Ability to work independently and as part of a team. Must be organised and able to prioritise, multi-task, work under pressure and to deadlines. Proactive, motivated, calm and show initiative. Additional language - German speaker a big plus Job Context and Other Relevant Information Unily people are dynamic smart and forward thinking, are natural innovators with a passion for first class delivery and customer service. This Job Description is intended to provide guidance on the range of duties associated with the role. It may be changed to reflect or anticipate changes or to undertake additional duties as required by the Leadership Team. Why Work For Unily? In addition to a generous base salary and discretionary company bonus, here are some things we think you will love: Our awesome team culture. We are focused on achieving results as a team and having fun while we do it. You won't find a friendlier or more dedicated bunch of people. Our industry leading product. We are very proud of our ever-evolving product, naturally we use (and love) it internally and provide the tools and resources for you (and our clients) to become a Unily expert. The flexibility that we offer. We don't just mean working from home occasionally. We operate on a hybrid basis, and also recognize that life happens during the 9-5.30 and encourage a sustainable work/life balance. Our bright and modern office spaces. When you need to be in the office we want it to be like being at home. We have a well-stocked kitchen and the option to bring your dog to work. We offer a fantastic suite of benefits. Including 25 days holiday plus an extra paid day off to enjoy your birthday, Vitality life cover (for health, sight, hearing and dental), Aviva pension (via a salary sacrifice scheme), life assurance, income protection and so many more. Our commitment to sustainability and giving back to the community.We know working for an organisation that takes its environmental & social impact seriously is important, and we are proud to offer 1 fully paid volunteering day per year, an employee matching charity donation scheme and options to lease an Electric Vehicle through our salary sacrifice scheme. View Unily's UK & EEA Careers Privacy Notice here
London, United Kingdom Customer Experience Strength in Trust OneTrust's mission is to enable organizations to use data and AI responsibly. Our platform simplifies the collection of data with consent and preferences, automates the governance of data with integrated risk management across privacy, security, IT/tech, third party, and AI risk, and activates the responsible use of data by applying and enforcing data policies across the entire data estate and lifecycle. OneTrust supports seamless collaboration between data teams and risk teams to drive rapid and trusted innovation. Recognized as a market pioneer and leader, OneTrust boasts over 300 patents and serves more than 14,000 customers globally, ranging from industry giants to small businesses. The Challenge We are looking for a Principal Customer Success Manager to join our Customer Experience team. In this role, you will act as a trusted advisor for our strategic customers from the start of their journey to renewal in a high to medium touch role. As a Senior CSM, you will be assigned to a portfolio of customers and be responsible for the success of those accounts. Your main goal will be to ensure our key customers are happy and satisfied with the products they have purchased. Our Senior CSMs are hyper focused on delivering revenue retention and growth through alignment, adoption, and world class customer engagement. You will be responsible for managing the customer relationship, ensuring they are getting full value out the platform, partnering with our Sales, Product, Engineering, and Consulting teams to provide the highest level of support, and working to ensure adoption and growth within your accounts. As the customers you support grow with OneTrust, the scope of work will expand as well as you will be responsible for supporting all live products. You will be on the forefront of evangelizing Trust in the workplace. This role is hybrid. This is not a 100% remote role. Your Mission Establish relationships with customer stakeholders and executive sponsors to become a strategic and trusted advisor throughout the customer lifecycle Act as the primary contact and sherpa to help your customers navigate OneTrust Collaborate cross departmentally to provide product expertise Accelerate customer solutions through knowledge of their business and best practice guidance Deliver proactive communication and manage mission critical escalations Align customer's roadmap with our product roadmap Advocate for your customer by sharing their key business requirements internally with our Product and Engineering teams and managing their product feature requests. Understand each customer's industry and Trust management strategy to help customer utilize the OneTrust platform to derive maximum business value Deliver business reviews to communicate strategically with your customers and their executive teams to ensure we are delivering on their business objectives Utilize Adoption metrics to share best practice, nurture value added activities, proactively identify risk and identify growth opportunities. Manage an account portfolio to a Net ARR outcome: balance retention and growth in a way that aligns with OneTrust's revenue strategy Utilize adoption stats to gauge customer engagement, identifying opportunities for further training and adoption, or possible expansion opportunities. Deliver and communicate ROI for your customers, throughout their lifecycle, ensuring your customers derive maximum value from their investment in OneTrust and fully leverage their subscription. You Are An excellent communicator, you understand how messaging resonates with different stakeholders and how to tailor your style to meet the audience Motivated to drive outcomes for your customers, you see Customer success as your own Comfortable holding other stakeholders accountable and unafraid to get loud when needed Lover of technology and someone who wants to learn how your customers use our products Empathetic to your customers, able to drill down into their pain points and find solutions that meet their needs Steady in the face of business critical issues and capable of handling customer escalations Thrive in a fast paced start up environment, and skilled at prioritizing incoming requests Strategic thinker, at your happiest when problem solving, and comfortable making decisions Independent, but also a team player Willing to travel, job requires (Estimated %) Your Experience Includes BA/BS in a relevant subject is required 6+ years in a client facing role within a CSM role is mandatory. Effective customer facing communication skills. Proven success in and genuine enthusiasm for working directly with customer Track record of successful engagement across corporate functions (Professional Services, Engineering, Sales, and Product Management) Management of Enterprise, Strategic customers Excellent verbal and written communication skills, including the ability to chair meetings or host webinars Ability to build relationships with key customer stakeholders at all levels, including C suite level Strong entrepreneurial skills to excel in a complex and rapidly evolving environment Experience implementing SaaS solutions with an enthusiasm for technology and demonstrated technical aptitude. Experience using SFDC, Gainsight and other CS Technology applications An ambitious person who takes the initiative to get things done - be able to thrive in the dynamic environment that comes with a high growth company Where we Work We are embracing an office first culture, encouraging three days a week in office for most roles, with meaningful opportunities to collaborate and celebrate in person. Each role may have specific requirements or flexibility depending on the scope of the position, so we encourage you to verify this with your recruiter during your first interview. Benefits As an employee at OneTrust, you will be part of the OneTeam. That means you'll receive support physically, mentally, and emotionally so that you can do your best work both in and out of the office. This includes comprehensive healthcare coverage, flexible PTO, equity RSUs, annual performance bonus opportunities, retirement account support, 14+ weeks of paid parental leave, career development opportunities, company paid privacy certification exam fees, and much more. Specific benefits differ by country. For more information, talk to your recruiter or visit Resources OneTrust Careers on YouTube on Instagram Your Data You have the right to have your personal data updated or removed. You also have the right to have a copy of the information OneTrust holds about you. Further details about these rights are available on the website in our Privacy Overview. You can change your mind at any time and have your personal data removed from our database. In order to do this you must contact us and let us know you wish to be removed. The request should be made on the Data Subject Request Form. Recruitment fraud warning: OneTrust is aware of scams involving false offers of employment with our company. The fraudulent jobs, interviews and job offers use fake websites, email addresses, group chat and text messages. Be aware that we never ask candidates for personal information, IDs or bank information during the interview process. We do not interview prospective candidates via instant message or group chat, and do not require candidates to purchase products or services, or process payments on our behalf as a condition of any employment offer. Please note that any legitimate interview availability requests will come directly from a OneTrust recruiter with an email address. You may also receive legitimate emails from . Recruiters will only reach out to candidates who have applied for a role through our ATS (Greenhouse) or prospects via LinkedIn InMail. Job offers will come from a recruiter and may have a email address. For more information or if you have been targeted please reach out to . Our Commitment to You When you join OneTrust you are stepping onto a launching pad - the countdown has begun. The destination? A career without boundaries working alongside a diverse and inclusive crew who is passionate about doing meaningful work. As a pioneer, your voice and expertise will help chart the direction of an entirely new category. Our commitment to putting people first starts with you. Your growth is part of the mission. Our goal is to give you the power to embark on the next phase of your uniquely, unique career. OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by local laws. Our privacy center makes it easy to see how we collect and use your information. Your privacy When we collect your personal information, we always inform you of your rights and make it easy for you to exercise them. Where possible, we also let you manage your preferences about how much information you choose to share with us, or our partners.
Jan 17, 2026
Full time
London, United Kingdom Customer Experience Strength in Trust OneTrust's mission is to enable organizations to use data and AI responsibly. Our platform simplifies the collection of data with consent and preferences, automates the governance of data with integrated risk management across privacy, security, IT/tech, third party, and AI risk, and activates the responsible use of data by applying and enforcing data policies across the entire data estate and lifecycle. OneTrust supports seamless collaboration between data teams and risk teams to drive rapid and trusted innovation. Recognized as a market pioneer and leader, OneTrust boasts over 300 patents and serves more than 14,000 customers globally, ranging from industry giants to small businesses. The Challenge We are looking for a Principal Customer Success Manager to join our Customer Experience team. In this role, you will act as a trusted advisor for our strategic customers from the start of their journey to renewal in a high to medium touch role. As a Senior CSM, you will be assigned to a portfolio of customers and be responsible for the success of those accounts. Your main goal will be to ensure our key customers are happy and satisfied with the products they have purchased. Our Senior CSMs are hyper focused on delivering revenue retention and growth through alignment, adoption, and world class customer engagement. You will be responsible for managing the customer relationship, ensuring they are getting full value out the platform, partnering with our Sales, Product, Engineering, and Consulting teams to provide the highest level of support, and working to ensure adoption and growth within your accounts. As the customers you support grow with OneTrust, the scope of work will expand as well as you will be responsible for supporting all live products. You will be on the forefront of evangelizing Trust in the workplace. This role is hybrid. This is not a 100% remote role. Your Mission Establish relationships with customer stakeholders and executive sponsors to become a strategic and trusted advisor throughout the customer lifecycle Act as the primary contact and sherpa to help your customers navigate OneTrust Collaborate cross departmentally to provide product expertise Accelerate customer solutions through knowledge of their business and best practice guidance Deliver proactive communication and manage mission critical escalations Align customer's roadmap with our product roadmap Advocate for your customer by sharing their key business requirements internally with our Product and Engineering teams and managing their product feature requests. Understand each customer's industry and Trust management strategy to help customer utilize the OneTrust platform to derive maximum business value Deliver business reviews to communicate strategically with your customers and their executive teams to ensure we are delivering on their business objectives Utilize Adoption metrics to share best practice, nurture value added activities, proactively identify risk and identify growth opportunities. Manage an account portfolio to a Net ARR outcome: balance retention and growth in a way that aligns with OneTrust's revenue strategy Utilize adoption stats to gauge customer engagement, identifying opportunities for further training and adoption, or possible expansion opportunities. Deliver and communicate ROI for your customers, throughout their lifecycle, ensuring your customers derive maximum value from their investment in OneTrust and fully leverage their subscription. You Are An excellent communicator, you understand how messaging resonates with different stakeholders and how to tailor your style to meet the audience Motivated to drive outcomes for your customers, you see Customer success as your own Comfortable holding other stakeholders accountable and unafraid to get loud when needed Lover of technology and someone who wants to learn how your customers use our products Empathetic to your customers, able to drill down into their pain points and find solutions that meet their needs Steady in the face of business critical issues and capable of handling customer escalations Thrive in a fast paced start up environment, and skilled at prioritizing incoming requests Strategic thinker, at your happiest when problem solving, and comfortable making decisions Independent, but also a team player Willing to travel, job requires (Estimated %) Your Experience Includes BA/BS in a relevant subject is required 6+ years in a client facing role within a CSM role is mandatory. Effective customer facing communication skills. Proven success in and genuine enthusiasm for working directly with customer Track record of successful engagement across corporate functions (Professional Services, Engineering, Sales, and Product Management) Management of Enterprise, Strategic customers Excellent verbal and written communication skills, including the ability to chair meetings or host webinars Ability to build relationships with key customer stakeholders at all levels, including C suite level Strong entrepreneurial skills to excel in a complex and rapidly evolving environment Experience implementing SaaS solutions with an enthusiasm for technology and demonstrated technical aptitude. Experience using SFDC, Gainsight and other CS Technology applications An ambitious person who takes the initiative to get things done - be able to thrive in the dynamic environment that comes with a high growth company Where we Work We are embracing an office first culture, encouraging three days a week in office for most roles, with meaningful opportunities to collaborate and celebrate in person. Each role may have specific requirements or flexibility depending on the scope of the position, so we encourage you to verify this with your recruiter during your first interview. Benefits As an employee at OneTrust, you will be part of the OneTeam. That means you'll receive support physically, mentally, and emotionally so that you can do your best work both in and out of the office. This includes comprehensive healthcare coverage, flexible PTO, equity RSUs, annual performance bonus opportunities, retirement account support, 14+ weeks of paid parental leave, career development opportunities, company paid privacy certification exam fees, and much more. Specific benefits differ by country. For more information, talk to your recruiter or visit Resources OneTrust Careers on YouTube on Instagram Your Data You have the right to have your personal data updated or removed. You also have the right to have a copy of the information OneTrust holds about you. Further details about these rights are available on the website in our Privacy Overview. You can change your mind at any time and have your personal data removed from our database. In order to do this you must contact us and let us know you wish to be removed. The request should be made on the Data Subject Request Form. Recruitment fraud warning: OneTrust is aware of scams involving false offers of employment with our company. The fraudulent jobs, interviews and job offers use fake websites, email addresses, group chat and text messages. Be aware that we never ask candidates for personal information, IDs or bank information during the interview process. We do not interview prospective candidates via instant message or group chat, and do not require candidates to purchase products or services, or process payments on our behalf as a condition of any employment offer. Please note that any legitimate interview availability requests will come directly from a OneTrust recruiter with an email address. You may also receive legitimate emails from . Recruiters will only reach out to candidates who have applied for a role through our ATS (Greenhouse) or prospects via LinkedIn InMail. Job offers will come from a recruiter and may have a email address. For more information or if you have been targeted please reach out to . Our Commitment to You When you join OneTrust you are stepping onto a launching pad - the countdown has begun. The destination? A career without boundaries working alongside a diverse and inclusive crew who is passionate about doing meaningful work. As a pioneer, your voice and expertise will help chart the direction of an entirely new category. Our commitment to putting people first starts with you. Your growth is part of the mission. Our goal is to give you the power to embark on the next phase of your uniquely, unique career. OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by local laws. Our privacy center makes it easy to see how we collect and use your information. Your privacy When we collect your personal information, we always inform you of your rights and make it easy for you to exercise them. Where possible, we also let you manage your preferences about how much information you choose to share with us, or our partners.
We are looking for a Customer Service Team Leader to join Team OB in our Support Office on a 10 month fixed term contract. This is a full time role working Tuesday - Saturday. As a Customer Service Team Leader at OB you will support the Managers with the day-to-day guidance and operations of the department. You will be a key part in helping the team to achieve performance targets and provide our customers with a seamless customer journey and experience. Working collaboratively with other Team Leaders, Senior Advisors and the management team to help distribute workloads within department, you will assist with the development of the team and it's structure, helping to identify areas of improvement. As a Team Leader you will provide an excellent customer service example within the team, working to deadlines and targets as well as offering support, training and coaching. You will help to create an environment where the team can take proactive ownership of their customer service tasks, feel empowered to question working practises, and provide solutions in order to give the best customer service experience Our Support Office is based in Tolworth, near Chessington, only a 30-minute journey from London Waterloo. We offer hybrid working with a split of 3 days in the office and 2 days home working per week, and are open to having conversations about working flexibly. A bit about us At Oliver Bonas (OB), our values of Work Hard, Play Hard & Be Kind are integral to everything we do. Collaboration, imagination, curiosity, and teamwork are key to our success, and everyone has their part to play in making OB a special place to work. Having fun is key, and a playful and positive approach creates an optimistic environment. We don't take ourselves too seriously, but we are serious about what we do. Our team knows their stuff. They're confident and creative and unafraid to challenge convention to find solutions, taking accountability for their actions, but always with kindness and humility. More about the role An OB Customer Service Team Leader will: Provide structure for the day with ticket management- streamlining customer contacts and identifying urgent messages, trends and issues. Check in with the daily team rota and provide flexible solutions where need be and re-allocate tasks to ensure customer needs are met. Work with the Senior Advisors to support the team throughout the day to ensure customers are responded to, quickly and effectively. Support the management team with customer and business escalations. Analyse and take an interest in all CS systems to make sure they are running effectively on a daily basis. Lead by example and help to motivate the team. Be confident to lead and support the CS Team independently when need be. Point of escalation for customer complaints. During peak and busy periods work to support the team by assisting with the daily workload of emails and phone calls, responding to our customers with OB's high standards. Be flexible within the Customer Services team working within a shift pattern that may include overtime, weekend and evening work. With support of the CS Managers, run the quality control programme for our team of advisors, analysing their performance and providing regular feedback. Assist the CS Managers with one to ones, performance reviews and appraisals. Build strong working relationships with all teams across the business to ensure that we have the right contacts in place to help improve systems and processes. Support and lead training of all new Customer Service Advisors and provide ongoing coaching and after care. Be part of planning and strategy meetings for relevant CS projects and peak reviews. Work closely with the CS Managers to ensure department KPIs are met and exceeded. Keep up to date with all Customer Service, delivery, fulfilment and data processes. Highlight any new trends within the retail environment and help to push the boundaries within our business. Assist with sending regular system and customer trend reports to the business. Use existing reports to identify areas of improvement for escalation. Bonas Benefits: Generous employee discount up to 50% off all OB products Free access to our 24 hour employee assistance programme with Care First - offering financial, emotional and vocational support Flexible holiday - 30 days (including bank holidays) - increasing to 35 days with length of service Annual discretionary profit related bonus scheme Free membership for our Westfield Health Cash Plan or Private Medical Auto-enrolment into our pension plan Free access to our onsite gym Cycle to work scheme Refer a Friend incentive Quarterly free lunch Enhanced maternity, paternity, adoption and shared parental leave Equity, Diversity and Inclusivity Voice network and EDI team Mental Health First Aider support Education and support throughout Looop eLearning platform What we look for: Ability and confidence to identify problems and trends and take own initiative to provide and implement solutions with guidance. A quick thinker with a positive, flexible approach and a can do attitude. Methodical worker with an organised and structured approach to work. Excellent written English and communication skills Great people skills with the ability to manage, train and mentor others to ensure they have the knowledge and skills to perform effectively. Computer literate with confidence and an interest to learn and explore systems. A passion for OB as a brand and for leading Customer Service. Ability to prioritise, juggle and deliver to tight deadlines, whilst maintaining attention to detail. Previous Senior Customer Service experience and people/team supervising. Knowledge of or an interest in Consumer Rights. An independent worker with an excellent work ethic. Equity, Diversity & Inclusion at OB At Oliver Bonas, our promise is to do our bit to make living a joyful experience and give cause for optimism. This promise is central to our work in equity, diversity and inclusion (EDI). To bring joy to others, we must first ensure everyone at OB feels valued, included and most importantly, can be themselves at work. It is important to us that our brand reflects wider society and the communities in which we operate. As a result, we welcome all eligible applicants for this role however we are particularly interested in speaking to eligible candidates from the Black, Asian & Mixed Heritage communities. Oliver Bonas is a Disability Confident Committed employer under the Disability Confident employer scheme. To read more about our ED&I commitments, head over to the EDI page on our website:
Jan 17, 2026
Full time
We are looking for a Customer Service Team Leader to join Team OB in our Support Office on a 10 month fixed term contract. This is a full time role working Tuesday - Saturday. As a Customer Service Team Leader at OB you will support the Managers with the day-to-day guidance and operations of the department. You will be a key part in helping the team to achieve performance targets and provide our customers with a seamless customer journey and experience. Working collaboratively with other Team Leaders, Senior Advisors and the management team to help distribute workloads within department, you will assist with the development of the team and it's structure, helping to identify areas of improvement. As a Team Leader you will provide an excellent customer service example within the team, working to deadlines and targets as well as offering support, training and coaching. You will help to create an environment where the team can take proactive ownership of their customer service tasks, feel empowered to question working practises, and provide solutions in order to give the best customer service experience Our Support Office is based in Tolworth, near Chessington, only a 30-minute journey from London Waterloo. We offer hybrid working with a split of 3 days in the office and 2 days home working per week, and are open to having conversations about working flexibly. A bit about us At Oliver Bonas (OB), our values of Work Hard, Play Hard & Be Kind are integral to everything we do. Collaboration, imagination, curiosity, and teamwork are key to our success, and everyone has their part to play in making OB a special place to work. Having fun is key, and a playful and positive approach creates an optimistic environment. We don't take ourselves too seriously, but we are serious about what we do. Our team knows their stuff. They're confident and creative and unafraid to challenge convention to find solutions, taking accountability for their actions, but always with kindness and humility. More about the role An OB Customer Service Team Leader will: Provide structure for the day with ticket management- streamlining customer contacts and identifying urgent messages, trends and issues. Check in with the daily team rota and provide flexible solutions where need be and re-allocate tasks to ensure customer needs are met. Work with the Senior Advisors to support the team throughout the day to ensure customers are responded to, quickly and effectively. Support the management team with customer and business escalations. Analyse and take an interest in all CS systems to make sure they are running effectively on a daily basis. Lead by example and help to motivate the team. Be confident to lead and support the CS Team independently when need be. Point of escalation for customer complaints. During peak and busy periods work to support the team by assisting with the daily workload of emails and phone calls, responding to our customers with OB's high standards. Be flexible within the Customer Services team working within a shift pattern that may include overtime, weekend and evening work. With support of the CS Managers, run the quality control programme for our team of advisors, analysing their performance and providing regular feedback. Assist the CS Managers with one to ones, performance reviews and appraisals. Build strong working relationships with all teams across the business to ensure that we have the right contacts in place to help improve systems and processes. Support and lead training of all new Customer Service Advisors and provide ongoing coaching and after care. Be part of planning and strategy meetings for relevant CS projects and peak reviews. Work closely with the CS Managers to ensure department KPIs are met and exceeded. Keep up to date with all Customer Service, delivery, fulfilment and data processes. Highlight any new trends within the retail environment and help to push the boundaries within our business. Assist with sending regular system and customer trend reports to the business. Use existing reports to identify areas of improvement for escalation. Bonas Benefits: Generous employee discount up to 50% off all OB products Free access to our 24 hour employee assistance programme with Care First - offering financial, emotional and vocational support Flexible holiday - 30 days (including bank holidays) - increasing to 35 days with length of service Annual discretionary profit related bonus scheme Free membership for our Westfield Health Cash Plan or Private Medical Auto-enrolment into our pension plan Free access to our onsite gym Cycle to work scheme Refer a Friend incentive Quarterly free lunch Enhanced maternity, paternity, adoption and shared parental leave Equity, Diversity and Inclusivity Voice network and EDI team Mental Health First Aider support Education and support throughout Looop eLearning platform What we look for: Ability and confidence to identify problems and trends and take own initiative to provide and implement solutions with guidance. A quick thinker with a positive, flexible approach and a can do attitude. Methodical worker with an organised and structured approach to work. Excellent written English and communication skills Great people skills with the ability to manage, train and mentor others to ensure they have the knowledge and skills to perform effectively. Computer literate with confidence and an interest to learn and explore systems. A passion for OB as a brand and for leading Customer Service. Ability to prioritise, juggle and deliver to tight deadlines, whilst maintaining attention to detail. Previous Senior Customer Service experience and people/team supervising. Knowledge of or an interest in Consumer Rights. An independent worker with an excellent work ethic. Equity, Diversity & Inclusion at OB At Oliver Bonas, our promise is to do our bit to make living a joyful experience and give cause for optimism. This promise is central to our work in equity, diversity and inclusion (EDI). To bring joy to others, we must first ensure everyone at OB feels valued, included and most importantly, can be themselves at work. It is important to us that our brand reflects wider society and the communities in which we operate. As a result, we welcome all eligible applicants for this role however we are particularly interested in speaking to eligible candidates from the Black, Asian & Mixed Heritage communities. Oliver Bonas is a Disability Confident Committed employer under the Disability Confident employer scheme. To read more about our ED&I commitments, head over to the EDI page on our website:
