London Stock Exchange Group
This Team Lead role is to oversee a local regional support team on day-to-day basis including rota planning & lead L2/L3 application support for the respective production, pre-production, and test functions by Investigating issues, developing fixes, supporting new releases, performing general maintenance and administration. New functionality through enhancements and performance tuning is also required. Would be required to work on Morning, Day or Night shift based on UK time according to the monthly roster. Out of hours support overnight and across weekends and Bank Holidays is frequently needed. Should be able to provide on-call support. Strong business knowledge is required for working with business teams during investigations. They need to be subject matter experts in the underlying technologies used by the applications. They may be required to provide detailed technical support for developers producing bug fixes & new releases of these applications. Must be self-motivating with the ability to prioritize workload amongst the team. Key Responsibilities Support of the LSEG Post Trade / London Clearing House (LCH) applications related to SwapAgent Support of a critical element of the London financial infrastructure. Resolve Incidents and Problems Monitor ServiceNow for Incidents and ProblemsAnalyze problems and decide on suitable resolutionsApply resolutions following the LCH Change Management procedureReport status to relevant business and IT teamsRecord progress of incident resolution in ServiceNowFollow documented incident management procedures Bug fixes and enhancements to LCH products Design solutions for longer term fixes for application bugs and minor functionality enhancement requestsImplement application fixesUpdate Bitbucket with source code changes where necessaryUpdate relevant WIKI/ documentation with changesCo-ordinate the Release process for new releasesWork to the ITIL standard following LCH policies Building and supporting environments Configuring monitoring and logging software (Datadog preferably) on all resources of the application service Maintain working relationship with business teams and business management Out of hours support / On-call support Be available for overnight support of production services to ensure successful completion of processingRespond to overnight calls and deal with issuesSupport weekend releases and maintenance workParticipate in Production out of hours activities such as Disaster Recovery exercises Consultancy Provide consultancy during bug fixes, design and implementationAct as subject matter experts for the application and the relevant business domain Assist in project related work Carry out requirements as defined by project team Quality check potential changes Review development release packages prior to production deploymentProvide benefit of experience in the business area and application PERSON SPECIFICATION Education: Degree educated, preferably in a technical discipline Required skills and experience Strong UNIX/Linux System Administration skills ( RHCSA certification preferred ) Good SQL Coding skills ( Oracle SQL ) Scripting skills ( Shell scripting, Python ) Exposure to DevOps and related Technologies : CI/CD , Jenkins , Ansible Exposure to AWS Cloud Technologies ( EC2, EBS, RDS, VPC) Experience in Configuring and monitoring using DataDog Exposure to the Murex (Preferred) Exposure to XML / Oracle Database /SQL Experience with IBM MQ ( Preferred ) Knowledge of Network Diagnostics & Web Servers Hands-on in version control repository (Ideally bitbucket) Control M experience ( Preferred ) Understanding of product development lifecycle and methodologies Person Specification Good communication skills Willing to adopt Hybrid working mode and work in Bangalore Office Experience in Financial or an investment banking environment. Familiarity with financial products and financial terms with ground knowledge of the IRD Asset class. Excellent analytical skills, Attention to Detail and problem-solving abilities. Experience of working in an IT support team. Strong technical background in the core technologies with multiple years of experience. Ability to communicate clearly and concisely to IT and business teams and to senior managementProud to share LSEG in the India is Great Place to Work certified (Jun '25 - Jun '26).Learn more about life and purpose of our company directly from India colleagues' video: Career Stage: Senior Associate London Stock Exchange Group (LSEG) Information: Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.Please take a moment to read this carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, .If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.LSEG (London Stock Exchange Group) is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our culture of connecting, creating opportunity and delivering excellence shapes how we think, how we do things and how we help our people fulfil their potential.
This Team Lead role is to oversee a local regional support team on day-to-day basis including rota planning & lead L2/L3 application support for the respective production, pre-production, and test functions by Investigating issues, developing fixes, supporting new releases, performing general maintenance and administration. New functionality through enhancements and performance tuning is also required. Would be required to work on Morning, Day or Night shift based on UK time according to the monthly roster. Out of hours support overnight and across weekends and Bank Holidays is frequently needed. Should be able to provide on-call support. Strong business knowledge is required for working with business teams during investigations. They need to be subject matter experts in the underlying technologies used by the applications. They may be required to provide detailed technical support for developers producing bug fixes & new releases of these applications. Must be self-motivating with the ability to prioritize workload amongst the team. Key Responsibilities Support of the LSEG Post Trade / London Clearing House (LCH) applications related to SwapAgent Support of a critical element of the London financial infrastructure. Resolve Incidents and Problems Monitor ServiceNow for Incidents and ProblemsAnalyze problems and decide on suitable resolutionsApply resolutions following the LCH Change Management procedureReport status to relevant business and IT teamsRecord progress of incident resolution in ServiceNowFollow documented incident management procedures Bug fixes and enhancements to LCH products Design solutions for longer term fixes for application bugs and minor functionality enhancement requestsImplement application fixesUpdate Bitbucket with source code changes where necessaryUpdate relevant WIKI/ documentation with changesCo-ordinate the Release process for new releasesWork to the ITIL standard following LCH policies Building and supporting environments Configuring monitoring and logging software (Datadog preferably) on all resources of the application service Maintain working relationship with business teams and business management Out of hours support / On-call support Be available for overnight support of production services to ensure successful completion of processingRespond to overnight calls and deal with issuesSupport weekend releases and maintenance workParticipate in Production out of hours activities such as Disaster Recovery exercises Consultancy Provide consultancy during bug fixes, design and implementationAct as subject matter experts for the application and the relevant business domain Assist in project related work Carry out requirements as defined by project team Quality check potential changes Review development release packages prior to production deploymentProvide benefit of experience in the business area and application PERSON SPECIFICATION Education: Degree educated, preferably in a technical discipline Required skills and experience Strong UNIX/Linux System Administration skills ( RHCSA certification preferred ) Good SQL Coding skills ( Oracle SQL ) Scripting skills ( Shell scripting, Python ) Exposure to DevOps and related Technologies : CI/CD , Jenkins , Ansible Exposure to AWS Cloud Technologies ( EC2, EBS, RDS, VPC) Experience in Configuring and monitoring using DataDog Exposure to the Murex (Preferred) Exposure to XML / Oracle Database /SQL Experience with IBM MQ ( Preferred ) Knowledge of Network Diagnostics & Web Servers Hands-on in version control repository (Ideally bitbucket) Control M experience ( Preferred ) Understanding of product development lifecycle and methodologies Person Specification Good communication skills Willing to adopt Hybrid working mode and work in Bangalore Office Experience in Financial or an investment banking environment. Familiarity with financial products and financial terms with ground knowledge of the IRD Asset class. Excellent analytical skills, Attention to Detail and problem-solving abilities. Experience of working in an IT support team. Strong technical background in the core technologies with multiple years of experience. Ability to communicate clearly and concisely to IT and business teams and to senior managementProud to share LSEG in the India is Great Place to Work certified (Jun '25 - Jun '26).Learn more about life and purpose of our company directly from India colleagues' video: Career Stage: Senior Associate London Stock Exchange Group (LSEG) Information: Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.Please take a moment to read this carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, .If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.LSEG (London Stock Exchange Group) is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our culture of connecting, creating opportunity and delivering excellence shapes how we think, how we do things and how we help our people fulfil their potential.
Astro Studios, Inc.
Managing Consultant - Public Services - Solution Architecture We believe in the power of ingenuity to build a positive human future. As strategies, technologies, and innovation collide, we create opportunity from complexity. Our teams of interdisciplinary experts combine innovative thinking and breakthrough technologies to progress further, faster. Our clients adapt and transform, and together we achieve enduring results. We are over 4,000 strategists, innovators, designers, consultants, digital experts, scientists, engineers, and technologists. And we have deep expertise in consumer and manufacturing, defence and security, energy and utilities, financial services, government and public services, health and life sciences, and transport. Our teams operate globally from offices across the UK, Ireland, US, Nordics, and Netherlands. PA. Bringing Ingenuity to Life. Why consider joining our Public Services community as a Solution Architecture Managing Consultant? Join a team where you're trusted to shape your own path, manage your time, and influence real change for our clients and communities. Grow a flexible and unique career within a trust-based,inclusive environment that values excellence, innovation, and curiosity. Be part of a team actively shaping UK Public Servicesand tackling issues that impact our everyday lives Join other experts within our supportive and collaborative community through knowledge-sharing and peer-level support, coaching and mentoring What you can expect Be part of our management team, helping shape and launch new service propositions while driving strategic business growth. Lead business development initiatives -building trusted client relationships, owning outcomes, and delivering innovative, high-impact solutions. Collaborate with FTSE 100 clients as a respected advisor, guiding them through complex challenges with clarity and creativity. Support your team's growth through coaching, knowledge-sharing, and creating opportunities for them to thrive. Consulting experience, leading Architecture and development teams through end-to-end solutions for complex client challenges in the UK Public Services sector. Proven record of contributing to business development and working to sales targets forlarge UK central government contracts (£1m+ contract value size). You have an established network of senior stakeholders inthe sector, with a proven ability to nurture and expand relationships Demonstrated ability to shape and communicate architectural strategies across multiple domains (application, business, integration) You've worked on the Application side of the tech stack, then moved into Solution architecture. Strong familiarity with architecture frameworks and modelling tools (e.g. UML, ArchiMate) Skilled at building trusted relationships with senior stakeholders You've managed teams of developers and technical colleagues While we advocate for using the right tech for the right task, you can expect to work with the following technologies to ensure scalable, high-performance applications: Cloud & Platforms: AWS, Azure, Google Cloud Platform, IBM, Oracle, Salesforce Architecture & Delivery: Microservices, packaged solutions, cloud/on-premise models, agile delivery, digital transformation Tools & Frameworks: IoT, cloud-native architectures, UML, ArchiMate Additional information Please note that the interview stages may be subject to change based on the specific requirements of the role. Introductory call with one of our senior Talent Acquisition partners to explore your background, the opportunity and PA. Round 1: 3x competency interviews, allowing you to meet different members of PA. Final Round : Business plan presentation with PA leaders - you will be given guidance and time to prepare in advance. Life At PA encompasses our peoples' experience at PA. It's about how we enrich peoples' working lives by giving them access to unique people and growth opportunities and purpose led meaningful work. Our purpose guides how we work with our clients and our teams, and support our communities, to deliver insight and impact, solving the world's most complex challenges. We're focused on building a workplace that values human difference and diverse mindsets, and a culture of inclusion and equality that unlocks the potential in our people so everyone can be their best self. We are dedicated to supporting the physical, emotional, social and financial well-being of our people. Check out some of our extensive benefits: Health and lifestyle perks accompanying private healthcare for you and your family 25 days annual leave (plus a bonus half day on Christmas Eve) with the opportunity to buy 5 additional days Generous company pension scheme Opportunity to get involved with community and charity-based initiatives Annual performance-based bonus PA share ownership Tax efficient benefits (cycle to work, give as you earn) We're committed to advancing equality.We recruit, retain, reward and develop our people based solely on their abilities and contributions and without reference to their age, background, disability, genetic information, parental or family status, religion or belief, race, ethnicity, nationality, sex, sexual orientation, gender identity (or expression), political belief veteran status, or other by any other range of human difference brought about by identity and experience. We welcome applications from underrepresented groups. Hybrid Working- Our approach is to be in the office or on client site a minimum of 2 days per week. However, the actual time you spend and where you spend it will vary by role or assignment, including up to 5 days per week on client site. Adjustments or accommodations- Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us
Managing Consultant - Public Services - Solution Architecture We believe in the power of ingenuity to build a positive human future. As strategies, technologies, and innovation collide, we create opportunity from complexity. Our teams of interdisciplinary experts combine innovative thinking and breakthrough technologies to progress further, faster. Our clients adapt and transform, and together we achieve enduring results. We are over 4,000 strategists, innovators, designers, consultants, digital experts, scientists, engineers, and technologists. And we have deep expertise in consumer and manufacturing, defence and security, energy and utilities, financial services, government and public services, health and life sciences, and transport. Our teams operate globally from offices across the UK, Ireland, US, Nordics, and Netherlands. PA. Bringing Ingenuity to Life. Why consider joining our Public Services community as a Solution Architecture Managing Consultant? Join a team where you're trusted to shape your own path, manage your time, and influence real change for our clients and communities. Grow a flexible and unique career within a trust-based,inclusive environment that values excellence, innovation, and curiosity. Be part of a team actively shaping UK Public Servicesand tackling issues that impact our everyday lives Join other experts within our supportive and collaborative community through knowledge-sharing and peer-level support, coaching and mentoring What you can expect Be part of our management team, helping shape and launch new service propositions while driving strategic business growth. Lead business development initiatives -building trusted client relationships, owning outcomes, and delivering innovative, high-impact solutions. Collaborate with FTSE 100 clients as a respected advisor, guiding them through complex challenges with clarity and creativity. Support your team's growth through coaching, knowledge-sharing, and creating opportunities for them to thrive. Consulting experience, leading Architecture and development teams through end-to-end solutions for complex client challenges in the UK Public Services sector. Proven record of contributing to business development and working to sales targets forlarge UK central government contracts (£1m+ contract value size). You have an established network of senior stakeholders inthe sector, with a proven ability to nurture and expand relationships Demonstrated ability to shape and communicate architectural strategies across multiple domains (application, business, integration) You've worked on the Application side of the tech stack, then moved into Solution architecture. Strong familiarity with architecture frameworks and modelling tools (e.g. UML, ArchiMate) Skilled at building trusted relationships with senior stakeholders You've managed teams of developers and technical colleagues While we advocate for using the right tech for the right task, you can expect to work with the following technologies to ensure scalable, high-performance applications: Cloud & Platforms: AWS, Azure, Google Cloud Platform, IBM, Oracle, Salesforce Architecture & Delivery: Microservices, packaged solutions, cloud/on-premise models, agile delivery, digital transformation Tools & Frameworks: IoT, cloud-native architectures, UML, ArchiMate Additional information Please note that the interview stages may be subject to change based on the specific requirements of the role. Introductory call with one of our senior Talent Acquisition partners to explore your background, the opportunity and PA. Round 1: 3x competency interviews, allowing you to meet different members of PA. Final Round : Business plan presentation with PA leaders - you will be given guidance and time to prepare in advance. Life At PA encompasses our peoples' experience at PA. It's about how we enrich peoples' working lives by giving them access to unique people and growth opportunities and purpose led meaningful work. Our purpose guides how we work with our clients and our teams, and support our communities, to deliver insight and impact, solving the world's most complex challenges. We're focused on building a workplace that values human difference and diverse mindsets, and a culture of inclusion and equality that unlocks the potential in our people so everyone can be their best self. We are dedicated to supporting the physical, emotional, social and financial well-being of our people. Check out some of our extensive benefits: Health and lifestyle perks accompanying private healthcare for you and your family 25 days annual leave (plus a bonus half day on Christmas Eve) with the opportunity to buy 5 additional days Generous company pension scheme Opportunity to get involved with community and charity-based initiatives Annual performance-based bonus PA share ownership Tax efficient benefits (cycle to work, give as you earn) We're committed to advancing equality.We recruit, retain, reward and develop our people based solely on their abilities and contributions and without reference to their age, background, disability, genetic information, parental or family status, religion or belief, race, ethnicity, nationality, sex, sexual orientation, gender identity (or expression), political belief veteran status, or other by any other range of human difference brought about by identity and experience. We welcome applications from underrepresented groups. Hybrid Working- Our approach is to be in the office or on client site a minimum of 2 days per week. However, the actual time you spend and where you spend it will vary by role or assignment, including up to 5 days per week on client site. Adjustments or accommodations- Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us
