3rd Line IT Engineer Location: Cheltenham (Hybrid) Salary: Up to £45,000 Job Type: Permanent, Full-Time About the Role Our client, an established and growing Managed Service Provider, is looking for an experienced 3rd Line IT Engineer to join their technical team. This is a fantastic opportunity to work on a mix of high-level support, infrastructure projects and cloud technologies, while benefiting from ongoing training and genuine career progression. What You'll Do: Provide 3rd line support and act as an escalation point for complex issues Support Microsoft 365, Windows Server, Azure and Active Directory environments Deliver infrastructure upgrades, cloud migrations and technical projects Troubleshoot networking, virtualisation and security-related issues Mentor junior engineers and contribute to service improvements What We're Looking For: Previous experience in a 3rd Line Support or Senior IT Engineer role MSP experience is highly desirable Strong knowledge of Microsoft 365, Windows Server, Azure and Active Directory Good networking knowledge (DNS, DHCP, TCP/IP, VPNs) Excellent troubleshooting, communication and customer service skills Why Join? Salary up to £45,000 Hybrid working Ongoing training and paid certifications Clear career progression Exposure to cloud and infrastructure projects Supportive, collaborative team Apply now to join a growing MSP where you'll work with modern technologies and continue developing your career.
Aug 23, 2026
Full time
3rd Line IT Engineer Location: Cheltenham (Hybrid) Salary: Up to £45,000 Job Type: Permanent, Full-Time About the Role Our client, an established and growing Managed Service Provider, is looking for an experienced 3rd Line IT Engineer to join their technical team. This is a fantastic opportunity to work on a mix of high-level support, infrastructure projects and cloud technologies, while benefiting from ongoing training and genuine career progression. What You'll Do: Provide 3rd line support and act as an escalation point for complex issues Support Microsoft 365, Windows Server, Azure and Active Directory environments Deliver infrastructure upgrades, cloud migrations and technical projects Troubleshoot networking, virtualisation and security-related issues Mentor junior engineers and contribute to service improvements What We're Looking For: Previous experience in a 3rd Line Support or Senior IT Engineer role MSP experience is highly desirable Strong knowledge of Microsoft 365, Windows Server, Azure and Active Directory Good networking knowledge (DNS, DHCP, TCP/IP, VPNs) Excellent troubleshooting, communication and customer service skills Why Join? Salary up to £45,000 Hybrid working Ongoing training and paid certifications Clear career progression Exposure to cloud and infrastructure projects Supportive, collaborative team Apply now to join a growing MSP where you'll work with modern technologies and continue developing your career.
If you are looking to work for a growing business who truly value and care for their employees, then look no further! Aureos are seeking an operations Manager who will be responsible for the strategic oversight, performance, and growth of all projects delivered under Local Authority Frameworks. Aureos are seeking an operations Manager who will be responsible for the strategic oversight, performance, and growth of all projects delivered under Local Authority Frameworks. This role provides leadership across a portfolio of schemes, ensuring successful delivery against safety, programme, commercial, and quality targets, while maintaining strong and collaborative client relationships. A key aspect of the role is pre-construction leadership and work winning, driving pipeline opportunities within frameworks, securing repeat business, and positioning Aureos as a trusted delivery partner. The role requires a balance of operational delivery leadership, client engagement, and strategic development, contributing to sustainable business growth and long term framework success. The Operations Manager Director will contribute to wider business growth, capability development, operational excellence, and transformation activities, supporting the company's 5-year strategic plan. Primary tasks and duties Leadership & Strategy Provide leadership and direction across all Local Authority Framework projects. Develop and implement framework delivery strategies aligned to business objectives. Champion a high-performance culture focused on safety, collaboration, and continuous improvement. Establish and track portfolio-level KPIs, ensuring consistent performance across all schemes. Portfolio & Project Delivery Oversee the delivery of multiple concurrent projects within Local Authority Frameworks. Ensure all projects are delivered to agreed programme, cost, quality, and safety standards. Drive consistency in delivery approach, governance, and reporting across the portfolio. Provide oversight of risk management, resolving escalations and supporting project teams. Ensure compliance with NEC contracts, framework requirements, and statutory obligations. Client, Stakeholder & Interface Management Act as the primary relationship owner for Local Authority framework clients. Build long term, trusted relationships to secure repeat business and framework longevity. Lead engagement at framework boards, performance reviews, and strategic meetings. Ensure client satisfaction, proactively managing issues and opportunities. Represent Aureos in external forums and stakeholder environments. Pre-Construction & Work Winning Lead pipeline development within frameworks, identifying and securing upcoming opportunities. Oversee bid strategy, resource allocation, and governance for framework call offs. Support and guide pre construction teams in solution development, pricing, and submissions. Drive win rates and margin performance through effective positioning and client insight. Collaborate with business development teams to expand framework opportunities. People Leadership & Team Development Lead, mentor, and develop Project Managers and delivery teams across the framework portfolio. Ensure appropriate resourcing, succession planning, and capability development. Promote a culture of accountability, inclusion, and high performance. Embed consistent ways of working and best practice across all teams. Commercial & Financial Leadership Maintain oversight of portfolio financial performance, including revenue, margin, and cash. Ensure robust commercial governance across projects (change control, forecasting, risk). Support commercial teams in protecting and enhancing the business position. Drive value engineering and cost efficiencies across the framework portfolio. Reporting & Governance Provide regular portfolio performance updates to senior leadership. Ensure consistent and accurate reporting across all framework projects. Maintain governance aligned to company and client requirements. Monitor and report on pipeline, secured work, and future opportunities. Person Specification Qualifications and Training Essential: Degree-qualified in Civil Engineering or related discipline Desirable: Chartered status from a relevant industry body. Knowledge Essential Significant experience within the highway construction sector. Strong NEC3/NEC4 knowledge. Experience managing multiple projects or programmes simultaneously. Skills and abilities Essential: Proven ability to lead large multidisciplinary teams delivering complex, high-value projects. Senior level client engagement and stakeholder management experience. Strong leadership and people development skills, with the ability to create high performing teams. Demonstrated excellence in safety leadership, decision making and problem solving. Strong commercial acumen and understanding of project finance and contractual mechanisms. Ability to influence senior stakeholders internally and externally. Highly organised, structured, and capable of managing multiple workstreams under pressure. Desirable: Experience working directly with Local Authority frameworks. Knowledge of public sector procurement processes. In Return You Will Receive Generous salary 25 days holiday plus bank holidays Pension Learning & Development opportunities Assistance and wellbeing support Whether you are looking for progression in your new role or for your forever job, we will happily welcome your application. Equal Opportunities Aureos are an equal opportunities employer, and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable. Aureos is a multi disciplinary energy and transport networks specialist engineering services provider, spanning the design, engineering, installation, maintenance, and crisis response of critical infrastructures across power, renewables, nuclear decommissioning, railways, highways and local government sectors.
Aug 22, 2026
Full time
If you are looking to work for a growing business who truly value and care for their employees, then look no further! Aureos are seeking an operations Manager who will be responsible for the strategic oversight, performance, and growth of all projects delivered under Local Authority Frameworks. Aureos are seeking an operations Manager who will be responsible for the strategic oversight, performance, and growth of all projects delivered under Local Authority Frameworks. This role provides leadership across a portfolio of schemes, ensuring successful delivery against safety, programme, commercial, and quality targets, while maintaining strong and collaborative client relationships. A key aspect of the role is pre-construction leadership and work winning, driving pipeline opportunities within frameworks, securing repeat business, and positioning Aureos as a trusted delivery partner. The role requires a balance of operational delivery leadership, client engagement, and strategic development, contributing to sustainable business growth and long term framework success. The Operations Manager Director will contribute to wider business growth, capability development, operational excellence, and transformation activities, supporting the company's 5-year strategic plan. Primary tasks and duties Leadership & Strategy Provide leadership and direction across all Local Authority Framework projects. Develop and implement framework delivery strategies aligned to business objectives. Champion a high-performance culture focused on safety, collaboration, and continuous improvement. Establish and track portfolio-level KPIs, ensuring consistent performance across all schemes. Portfolio & Project Delivery Oversee the delivery of multiple concurrent projects within Local Authority Frameworks. Ensure all projects are delivered to agreed programme, cost, quality, and safety standards. Drive consistency in delivery approach, governance, and reporting across the portfolio. Provide oversight of risk management, resolving escalations and supporting project teams. Ensure compliance with NEC contracts, framework requirements, and statutory obligations. Client, Stakeholder & Interface Management Act as the primary relationship owner for Local Authority framework clients. Build long term, trusted relationships to secure repeat business and framework longevity. Lead engagement at framework boards, performance reviews, and strategic meetings. Ensure client satisfaction, proactively managing issues and opportunities. Represent Aureos in external forums and stakeholder environments. Pre-Construction & Work Winning Lead pipeline development within frameworks, identifying and securing upcoming opportunities. Oversee bid strategy, resource allocation, and governance for framework call offs. Support and guide pre construction teams in solution development, pricing, and submissions. Drive win rates and margin performance through effective positioning and client insight. Collaborate with business development teams to expand framework opportunities. People Leadership & Team Development Lead, mentor, and develop Project Managers and delivery teams across the framework portfolio. Ensure appropriate resourcing, succession planning, and capability development. Promote a culture of accountability, inclusion, and high performance. Embed consistent ways of working and best practice across all teams. Commercial & Financial Leadership Maintain oversight of portfolio financial performance, including revenue, margin, and cash. Ensure robust commercial governance across projects (change control, forecasting, risk). Support commercial teams in protecting and enhancing the business position. Drive value engineering and cost efficiencies across the framework portfolio. Reporting & Governance Provide regular portfolio performance updates to senior leadership. Ensure consistent and accurate reporting across all framework projects. Maintain governance aligned to company and client requirements. Monitor and report on pipeline, secured work, and future opportunities. Person Specification Qualifications and Training Essential: Degree-qualified in Civil Engineering or related discipline Desirable: Chartered status from a relevant industry body. Knowledge Essential Significant experience within the highway construction sector. Strong NEC3/NEC4 knowledge. Experience managing multiple projects or programmes simultaneously. Skills and abilities Essential: Proven ability to lead large multidisciplinary teams delivering complex, high-value projects. Senior level client engagement and stakeholder management experience. Strong leadership and people development skills, with the ability to create high performing teams. Demonstrated excellence in safety leadership, decision making and problem solving. Strong commercial acumen and understanding of project finance and contractual mechanisms. Ability to influence senior stakeholders internally and externally. Highly organised, structured, and capable of managing multiple workstreams under pressure. Desirable: Experience working directly with Local Authority frameworks. Knowledge of public sector procurement processes. In Return You Will Receive Generous salary 25 days holiday plus bank holidays Pension Learning & Development opportunities Assistance and wellbeing support Whether you are looking for progression in your new role or for your forever job, we will happily welcome your application. Equal Opportunities Aureos are an equal opportunities employer, and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable. Aureos is a multi disciplinary energy and transport networks specialist engineering services provider, spanning the design, engineering, installation, maintenance, and crisis response of critical infrastructures across power, renewables, nuclear decommissioning, railways, highways and local government sectors.
Job Title: Network Support Engineer Location: Chester - Hybrid (3 days in office is essential) Working Pattern: 4 days on 3 days off shifts Contract: 12 months with possible extension. Salary: 45,000 - 50,000 Our client, a leading organisation in the financial services sector, is seeking a dynamic and detail-oriented Network Operations Support professional to join their team on a fixed-term contract basis. This is an exciting opportunity to engage with cutting-edge technologies and contribute to the stability and performance of their network infrastructure. Key Responsibilities: Monitoring and Management: Oversee Monitoring Event Management and Incident Management, ensuring timely Level 1 triage of networking issues. Network Operations: Provide operational support for network environments, including switching, routing, perimeter security, traffic management, and content inspection. Proactive Troubleshooting: Utilise advanced tools such as Splunk, SevOne, IBM Watson AI Ops, Wireshark, NetScout, and Gigamon to identify service impacts and interpret monitors, dashboards, and logs. Incident Response: React effectively to production failures, managing triage efforts, engaging appropriate teams, and communicating with management and technical escalation. Documentation and Reporting: Maintain data quality and completeness of incident tickets, ensuring all impacts are accurately recorded in the system of record. Prepare professional documents and ad-hoc reports as directed by senior team members or leadership. Governance and Compliance: Promote and enforce production governance during triage and testing efforts, adhering to design standards and global authority processes. Ideal Candidate Profile: Technical Expertise: Familiarity with enterprise network infrastructure, including routing, switching, wireless, and SD-WAN. Hands-on experience with Splunk for data ingestion, searches, and dashboard creation would be a big plus. Analytical Skills: Strong analytical skills with an attention to data quality, capable of translating raw telemetry into actionable insights for operations teams. Communication Skills: Excellent verbal and written communication skills to collaborate effectively with Engineering and Operations teams. Agile Methodology: Basic understanding of JIRA, Confluence, and Agile frameworks, with experience in Networking-related disciplines within design, implementation, or operations roles. What Our Client Offers: A vibrant work environment where innovation is encouraged. Opportunities for professional development and growth within the organisation. The chance to work with emerging technologies in network operations. If you are a proactive problem-solver with a passion for network operations and a commitment to excellence, this opportunity could be your next career move. Don't miss the chance to make a significant impact in a dynamic financial services environment! Take the next step in your career and apply today! We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Aug 22, 2026
Contractor
Job Title: Network Support Engineer Location: Chester - Hybrid (3 days in office is essential) Working Pattern: 4 days on 3 days off shifts Contract: 12 months with possible extension. Salary: 45,000 - 50,000 Our client, a leading organisation in the financial services sector, is seeking a dynamic and detail-oriented Network Operations Support professional to join their team on a fixed-term contract basis. This is an exciting opportunity to engage with cutting-edge technologies and contribute to the stability and performance of their network infrastructure. Key Responsibilities: Monitoring and Management: Oversee Monitoring Event Management and Incident Management, ensuring timely Level 1 triage of networking issues. Network Operations: Provide operational support for network environments, including switching, routing, perimeter security, traffic management, and content inspection. Proactive Troubleshooting: Utilise advanced tools such as Splunk, SevOne, IBM Watson AI Ops, Wireshark, NetScout, and Gigamon to identify service impacts and interpret monitors, dashboards, and logs. Incident Response: React effectively to production failures, managing triage efforts, engaging appropriate teams, and communicating with management and technical escalation. Documentation and Reporting: Maintain data quality and completeness of incident tickets, ensuring all impacts are accurately recorded in the system of record. Prepare professional documents and ad-hoc reports as directed by senior team members or leadership. Governance and Compliance: Promote and enforce production governance during triage and testing efforts, adhering to design standards and global authority processes. Ideal Candidate Profile: Technical Expertise: Familiarity with enterprise network infrastructure, including routing, switching, wireless, and SD-WAN. Hands-on experience with Splunk for data ingestion, searches, and dashboard creation would be a big plus. Analytical Skills: Strong analytical skills with an attention to data quality, capable of translating raw telemetry into actionable insights for operations teams. Communication Skills: Excellent verbal and written communication skills to collaborate effectively with Engineering and Operations teams. Agile Methodology: Basic understanding of JIRA, Confluence, and Agile frameworks, with experience in Networking-related disciplines within design, implementation, or operations roles. What Our Client Offers: A vibrant work environment where innovation is encouraged. Opportunities for professional development and growth within the organisation. The chance to work with emerging technologies in network operations. If you are a proactive problem-solver with a passion for network operations and a commitment to excellence, this opportunity could be your next career move. Don't miss the chance to make a significant impact in a dynamic financial services environment! Take the next step in your career and apply today! We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Senior Network Security Consultant Base Salary: £60-75k Benefits: 25 days holiday, private healthcare, twice-yearly bonus + funded professional qualifications Location: Remote (UK) Travel: Occasional travel to customer sites and company offices as required The opportunity: If you re already working at a senior level within network security and want a role where you can take genuine technical ownership of customer environments, this is worth a look. We re working with a growing specialist network and connectivity business that designs, builds and supports complex network environments for large organisations across the UK. Due to continued growth, they re looking to add a Senior Network Security Consultant to the team. This is much more than a 3rd line support position. You ll take projects from initial customer requirements and solution design through to implementation, documentation and ongoing technical ownership. You ll work closely with customers and the commercial team at the pre-sales stage, gathering requirements, designing solutions and presenting those back to the customer before taking the technical lead through delivery. It s a genuinely hands-on consultancy position, but one where you ll have much more ownership around architecture, customer strategy and technical direction. There s a strong investment in technical development too, with relevant professional qualifications and certifications funded as part of the role. Day to day You ll be designing, implementing and supporting network security solutions across complex customer environments. That will include enterprise firewalls, LAN/WAN, VPNs, SD-WAN, ZTNA, SASE, authentication and wider network security technologies, alongside maintaining a strong understanding of routing, switching and networking fundamentals. You ll lead technical projects throughout their lifecycle, producing detailed designs and implementation plans before taking responsibility for successful delivery. There s also an increasing focus on modern security operations, so exposure to areas such as SIEM, SOAR and XDR would be useful. Beyond project delivery, you ll act as a senior technical escalation point, carry out customer security audits and health checks, make recommendations around improving existing environments and provide ongoing technical ownership for nominated customers. You ll also help develop other engineers within the team through technical mentoring, knowledge sharing and internal training. The environments are business-critical, so there is an out-of-hours/on-call element to the role alongside occasional planned maintenance. Who we are looking for You could currently be a Senior Network Security Engineer, Network Security Consultant, Senior Network & Security Engineer or already operating at Network Security Architect level. The important thing is that you ve moved beyond simply supporting network environments. You ll have experience designing solutions, leading implementations and taking technical ownership of customer projects. We re looking for strong networking fundamentals alongside detailed experience across enterprise firewalls, LAN/WAN, VPN, SD-WAN and modern network security architecture. Experience within an MSP, ISP, network integrator or consultancy would translate particularly well, particularly if you re used to working across multiple customers and complex environments. You ll need to be comfortable gathering requirements, producing technical designs, presenting solutions to customers and then remaining involved through implementation and ongoing support. Experience around security compliance frameworks and public-sector environments would be useful, as would exposure to SIEM, SOAR, XDR and infrastructure automation. More than anything, they want somebody who can take technical ownership. Someone who can get into the detail when needed, communicate confidently with customers and be the person other engineers turn to when things get complicated. The Next Steps If you re already working within network security but feel like your current role has become too support-heavy, this is an opportunity to move further into design, consultancy and technical ownership without moving away from the hands-on technology. The role can be based remotely, with occasional travel when needed for customer projects and meetings. If this sounds like the sort of move you ve been looking for, drop me a message or contact Joe White at CRG TEC for a confidential chat about the role.
Aug 22, 2026
Full time
Senior Network Security Consultant Base Salary: £60-75k Benefits: 25 days holiday, private healthcare, twice-yearly bonus + funded professional qualifications Location: Remote (UK) Travel: Occasional travel to customer sites and company offices as required The opportunity: If you re already working at a senior level within network security and want a role where you can take genuine technical ownership of customer environments, this is worth a look. We re working with a growing specialist network and connectivity business that designs, builds and supports complex network environments for large organisations across the UK. Due to continued growth, they re looking to add a Senior Network Security Consultant to the team. This is much more than a 3rd line support position. You ll take projects from initial customer requirements and solution design through to implementation, documentation and ongoing technical ownership. You ll work closely with customers and the commercial team at the pre-sales stage, gathering requirements, designing solutions and presenting those back to the customer before taking the technical lead through delivery. It s a genuinely hands-on consultancy position, but one where you ll have much more ownership around architecture, customer strategy and technical direction. There s a strong investment in technical development too, with relevant professional qualifications and certifications funded as part of the role. Day to day You ll be designing, implementing and supporting network security solutions across complex customer environments. That will include enterprise firewalls, LAN/WAN, VPNs, SD-WAN, ZTNA, SASE, authentication and wider network security technologies, alongside maintaining a strong understanding of routing, switching and networking fundamentals. You ll lead technical projects throughout their lifecycle, producing detailed designs and implementation plans before taking responsibility for successful delivery. There s also an increasing focus on modern security operations, so exposure to areas such as SIEM, SOAR and XDR would be useful. Beyond project delivery, you ll act as a senior technical escalation point, carry out customer security audits and health checks, make recommendations around improving existing environments and provide ongoing technical ownership for nominated customers. You ll also help develop other engineers within the team through technical mentoring, knowledge sharing and internal training. The environments are business-critical, so there is an out-of-hours/on-call element to the role alongside occasional planned maintenance. Who we are looking for You could currently be a Senior Network Security Engineer, Network Security Consultant, Senior Network & Security Engineer or already operating at Network Security Architect level. The important thing is that you ve moved beyond simply supporting network environments. You ll have experience designing solutions, leading implementations and taking technical ownership of customer projects. We re looking for strong networking fundamentals alongside detailed experience across enterprise firewalls, LAN/WAN, VPN, SD-WAN and modern network security architecture. Experience within an MSP, ISP, network integrator or consultancy would translate particularly well, particularly if you re used to working across multiple customers and complex environments. You ll need to be comfortable gathering requirements, producing technical designs, presenting solutions to customers and then remaining involved through implementation and ongoing support. Experience around security compliance frameworks and public-sector environments would be useful, as would exposure to SIEM, SOAR, XDR and infrastructure automation. More than anything, they want somebody who can take technical ownership. Someone who can get into the detail when needed, communicate confidently with customers and be the person other engineers turn to when things get complicated. The Next Steps If you re already working within network security but feel like your current role has become too support-heavy, this is an opportunity to move further into design, consultancy and technical ownership without moving away from the hands-on technology. The role can be based remotely, with occasional travel when needed for customer projects and meetings. If this sounds like the sort of move you ve been looking for, drop me a message or contact Joe White at CRG TEC for a confidential chat about the role.
3rd Line Support Engineer Location: Worcester, Worcestershire Salary: £45,000-£50,000 DOE Benefits: 25 days' holiday + bank holidays, funded certifications, pension, volunteering days, free parking and career progression Our client, a growing UK technology and managed services organisation, is looking for an experienced 3rd Line Engineer to join its technical team in Worcester. This is a great opportunity for someone who enjoys getting stuck into complex technical challenges, working across modern Microsoft technologies and taking real ownership of issues through to resolution. You'll act as a senior technical escalation point, supporting a varied customer base across Microsoft 365, Azure, networking, infrastructure and cyber security, while also getting involved in migrations, projects and service improvements. What you'll do Take ownership of complex 3rd line incidents and technical escalations through to resolution Troubleshoot Microsoft 365, Azure, Windows Server, networking and infrastructure issues Support and administer Microsoft 365 environments across multiple customers Contribute to cloud migrations, infrastructure upgrades and wider technical projects Support major incidents and help restore services quickly and effectively Mentor 1st and 2nd Line Engineers and share technical knowledge across the team Identify opportunities to improve reliability, automation, documentation and service delivery Work with customers, internal technical teams and third-party suppliers to resolve issues Carry out occasional customer-site visits for installations, projects and technical support You'll work closely with Helpdesk, Field and Project Engineers alongside technical management, giving you the opportunity to influence both day-to-day support and the wider technical service. What we're looking for You'll ideally have proven experience working at 3rd Line level within an MSP environment, with strong technical knowledge across: Microsoft 365: Exchange Online, Intune, Entra ID, Teams, SharePoint, OneDrive and Defender Azure: Azure administration, Virtual Machines, Azure Virtual Desktop, Backup and Storage Infrastructure: Windows Server, Active Directory, Group Policy and virtualisation Networking: TCP/IP, DNS, DHCP, VLANs, VPNs, firewalls, switching and routing Security: Endpoint protection, Microsoft security technologies, email security, backup and disaster recovery Experience delivering Microsoft 365 migrations and infrastructure projects Experience with PowerShell, 3CX/VoIP, Linux, AWS or relevant Microsoft/CompTIA certifications would be advantageous, but isn't essential. You'll also need strong problem-solving and communication skills, with the confidence to take ownership of difficult technical issues and work effectively during major incidents. A full UK driving licence and access to your own vehicle are required due to occasional customer visits. Why join? £45,000-£50,000 salary, depending on experience Company-funded Microsoft and industry certifications Clear opportunities for technical development and career progression 25 days' holiday plus bank holidays Two additional paid charity volunteering days each year Pension scheme Free on-site parking Exposure to a broad range of customers, technologies and technical environments Hands-on involvement in challenging infrastructure and cloud projects Supportive technical team where you can contribute ideas and influence improvements This is an opportunity to become a key senior technical resource within a growing technology business, rather than simply working through support tickets. Apply now if you're an experienced 3rd Line Engineer looking for more ownership, technical variety and the opportunity to develop your career within a modern MSP environment.
Aug 21, 2026
Full time
3rd Line Support Engineer Location: Worcester, Worcestershire Salary: £45,000-£50,000 DOE Benefits: 25 days' holiday + bank holidays, funded certifications, pension, volunteering days, free parking and career progression Our client, a growing UK technology and managed services organisation, is looking for an experienced 3rd Line Engineer to join its technical team in Worcester. This is a great opportunity for someone who enjoys getting stuck into complex technical challenges, working across modern Microsoft technologies and taking real ownership of issues through to resolution. You'll act as a senior technical escalation point, supporting a varied customer base across Microsoft 365, Azure, networking, infrastructure and cyber security, while also getting involved in migrations, projects and service improvements. What you'll do Take ownership of complex 3rd line incidents and technical escalations through to resolution Troubleshoot Microsoft 365, Azure, Windows Server, networking and infrastructure issues Support and administer Microsoft 365 environments across multiple customers Contribute to cloud migrations, infrastructure upgrades and wider technical projects Support major incidents and help restore services quickly and effectively Mentor 1st and 2nd Line Engineers and share technical knowledge across the team Identify opportunities to improve reliability, automation, documentation and service delivery Work with customers, internal technical teams and third-party suppliers to resolve issues Carry out occasional customer-site visits for installations, projects and technical support You'll work closely with Helpdesk, Field and Project Engineers alongside technical management, giving you the opportunity to influence both day-to-day support and the wider technical service. What we're looking for You'll ideally have proven experience working at 3rd Line level within an MSP environment, with strong technical knowledge across: Microsoft 365: Exchange Online, Intune, Entra ID, Teams, SharePoint, OneDrive and Defender Azure: Azure administration, Virtual Machines, Azure Virtual Desktop, Backup and Storage Infrastructure: Windows Server, Active Directory, Group Policy and virtualisation Networking: TCP/IP, DNS, DHCP, VLANs, VPNs, firewalls, switching and routing Security: Endpoint protection, Microsoft security technologies, email security, backup and disaster recovery Experience delivering Microsoft 365 migrations and infrastructure projects Experience with PowerShell, 3CX/VoIP, Linux, AWS or relevant Microsoft/CompTIA certifications would be advantageous, but isn't essential. You'll also need strong problem-solving and communication skills, with the confidence to take ownership of difficult technical issues and work effectively during major incidents. A full UK driving licence and access to your own vehicle are required due to occasional customer visits. Why join? £45,000-£50,000 salary, depending on experience Company-funded Microsoft and industry certifications Clear opportunities for technical development and career progression 25 days' holiday plus bank holidays Two additional paid charity volunteering days each year Pension scheme Free on-site parking Exposure to a broad range of customers, technologies and technical environments Hands-on involvement in challenging infrastructure and cloud projects Supportive technical team where you can contribute ideas and influence improvements This is an opportunity to become a key senior technical resource within a growing technology business, rather than simply working through support tickets. Apply now if you're an experienced 3rd Line Engineer looking for more ownership, technical variety and the opportunity to develop your career within a modern MSP environment.
Senior IT Support Engineer - 3rd Line Location: Curdworth, Birmingham (Onsite) Contract: Two Months Pay Rate: 265 Per Day Outside IR35 The Role I am working with a Midlands based IT company who provide Managed IT Support, IT Projects and IT solutions for a wide range of clients all over the UK. They take a great deal of pride in their dedication to their clients, technical expertise and track record of providing outstanding services for their clients for over 30 years. They are now looking for an experienced Senior IT Support Engineer to join their team in Curdworth. This is a senior, hands-on technical role for somebody experienced in owning & managing complex support issues, working directly with clients and helping to lead and develop our 2nd line support team. You will act as a senior escalation point for the helpdesk, taking responsibility for more complex technical issues while providing guidance and support to other engineers. Alongside your own technical workload, we would like you to help drive good standards across the support team, assist with prioritising escalations and support the development of our 2nd line engineers. This is not a role where you will simply sit behind a ticket queue. You will need to be comfortable speaking directly with clients, understanding their issues and taking ownership through to resolution. Key Responsibilities Act as a senior escalation point for 1st and 2nd line engineers Diagnose and resolve complex 3rd line support issues Provide technical guidance and mentoring to 2nd line support staff Help maintain high technical and customer service standards across the helpdesk Take ownership of escalated client issues through to resolution Support Microsoft 365 and Azure environments Troubleshoot Windows Server and infrastructure issues Support networking, firewalls, switches, Wi-Fi and connectivity Use NinjaOne as part of the day-to-day support and management of client environments Assist with technical projects, migrations and infrastructure upgrades Identify recurring technical issues and recommend improvements Maintain clear and accurate technical documentation Work directly with clients when senior technical input is required Work collaboratively with the wider technical and management team Experience Required 3rd line IT support Microsoft 365 administration Microsoft Azure Windows Server Active Directory and Entra ID Networking and troubleshooting Firewalls, switches and wireless networks Virtualisation Backup and disaster recovery Endpoint security NinjaOne or a similar RMM / IT support management platform IT infrastructure projects ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.
Aug 21, 2026
Contractor
Senior IT Support Engineer - 3rd Line Location: Curdworth, Birmingham (Onsite) Contract: Two Months Pay Rate: 265 Per Day Outside IR35 The Role I am working with a Midlands based IT company who provide Managed IT Support, IT Projects and IT solutions for a wide range of clients all over the UK. They take a great deal of pride in their dedication to their clients, technical expertise and track record of providing outstanding services for their clients for over 30 years. They are now looking for an experienced Senior IT Support Engineer to join their team in Curdworth. This is a senior, hands-on technical role for somebody experienced in owning & managing complex support issues, working directly with clients and helping to lead and develop our 2nd line support team. You will act as a senior escalation point for the helpdesk, taking responsibility for more complex technical issues while providing guidance and support to other engineers. Alongside your own technical workload, we would like you to help drive good standards across the support team, assist with prioritising escalations and support the development of our 2nd line engineers. This is not a role where you will simply sit behind a ticket queue. You will need to be comfortable speaking directly with clients, understanding their issues and taking ownership through to resolution. Key Responsibilities Act as a senior escalation point for 1st and 2nd line engineers Diagnose and resolve complex 3rd line support issues Provide technical guidance and mentoring to 2nd line support staff Help maintain high technical and customer service standards across the helpdesk Take ownership of escalated client issues through to resolution Support Microsoft 365 and Azure environments Troubleshoot Windows Server and infrastructure issues Support networking, firewalls, switches, Wi-Fi and connectivity Use NinjaOne as part of the day-to-day support and management of client environments Assist with technical projects, migrations and infrastructure upgrades Identify recurring technical issues and recommend improvements Maintain clear and accurate technical documentation Work directly with clients when senior technical input is required Work collaboratively with the wider technical and management team Experience Required 3rd line IT support Microsoft 365 administration Microsoft Azure Windows Server Active Directory and Entra ID Networking and troubleshooting Firewalls, switches and wireless networks Virtualisation Backup and disaster recovery Endpoint security NinjaOne or a similar RMM / IT support management platform IT infrastructure projects ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.
3rd Line Support Engineer Ashford, Kent Up to 45,000 depending on experience Full UK Driving Licence Required Office & Client Site Travel - Are you an experienced MSP engineer who has become the person others turn to when an issue gets complicated? - Are you comfortable troubleshooting across Microsoft 365, servers, networking, firewalls and cloud environments rather than specialising in just one area? - Would you like to join a growing MSP where you can take ownership of complex technical work and get involved in a strong pipeline of upcoming projects? If so, this could be a great opportunity. The Role We are recruiting for a growing Managed Service Provider in Ashford who are looking for an experienced 3rd Line Support Engineer to strengthen their technical team. This is a senior, hands-on role supporting a varied client base across Microsoft cloud, infrastructure, networking and security. You will act as an escalation point for the wider support team, taking ownership of more complex technical issues that require deeper investigation and experience. There is also a growing pipeline of project work, so alongside BAU support you will have the opportunity to get involved in migrations, infrastructure upgrades, network deployments and Microsoft cloud projects. As a smaller MSP, they are looking for somebody comfortable getting involved wherever their technical expertise is needed rather than working within a narrowly defined remit. What You Will Be Doing Acting as a senior technical escalation point for complex client issues Troubleshooting Microsoft 365, Entra ID and hybrid environments Supporting and administering Windows Server and Active Directory environments Managing Microsoft 365 environments across multiple customer tenants Supporting Microsoft Intune, Autopilot and endpoint management Troubleshooting networking including VLANs, switching, routing, DNS, DHCP and wireless Configuring and troubleshooting firewalls, VPNs and security policies Supporting virtualised environments including Hyper-V, VMware and Proxmox Managing backup, disaster recovery and business continuity solutions Supporting endpoint security, MFA and EDR technologies Diagnosing complex infrastructure and performance issues Taking ownership of technical problems through to resolution Supporting and mentoring less experienced engineers when required Producing clear technical documentation and improving internal knowledge Working directly with customers to explain technical issues and recommendations Delivering and supporting infrastructure and cloud projects Attending customer sites where hands-on technical work is required Project work could include Microsoft 365 migrations, server upgrades, network refreshes, firewall deployments, wireless installations and wider infrastructure improvements. What We Are Looking For We are looking for somebody with broad technical experience rather than an engineer specialising in one technology. You will ideally have: Strong 3rd Line or senior 2nd/3rd Line experience within an MSP Broad Microsoft infrastructure and Microsoft 365 knowledge Strong Windows Server and Active Directory experience Good practical knowledge of Microsoft Entra ID Experience supporting Microsoft Intune and modern device management Strong networking knowledge including VLANs, switching, routing and wireless Experience administering and troubleshooting firewalls and VPNs Experience supporting virtualised server environments Good understanding of backup, disaster recovery and security technologies Confidence investigating unfamiliar or complex technical problems Strong customer-facing communication skills The ability to work independently and take ownership of technical issues Previous involvement in infrastructure or Microsoft cloud projects would be particularly valuable. The Person This would suit somebody who enjoys being technically hands-on and likes the variety that comes with working for an MSP. You might currently be a 3rd Line Engineer, Senior Support Engineer, Infrastructure Engineer, Senior IT Engineer or experienced 2nd/3rd Line Engineer who is looking for more responsibility and greater involvement in project work. You do not need to know every technology the company supports. What matters more is that you have strong technical fundamentals, can troubleshoot methodically and are comfortable taking ownership when something does not immediately have an obvious answer. Additional Requirements - Full UK driving licence - Comfortable travelling to customer sites across Kent when required - Willingness to undergo an enhanced DBS check, provided by the company, as some customers include schools and colleges What Is On Offer - Salary up to 45,000 depending on experience - Commercial vehicle provided within six months - Private medical insurance after six-month probation - Private dental cover after six-month probation - Varied technical work across multiple customer environments - Opportunity to become a senior technical member of a growing MSP - Strong pipeline of upcoming infrastructure and cloud projects - Long-term progression as the technical team continues to grow
Aug 21, 2026
Full time
3rd Line Support Engineer Ashford, Kent Up to 45,000 depending on experience Full UK Driving Licence Required Office & Client Site Travel - Are you an experienced MSP engineer who has become the person others turn to when an issue gets complicated? - Are you comfortable troubleshooting across Microsoft 365, servers, networking, firewalls and cloud environments rather than specialising in just one area? - Would you like to join a growing MSP where you can take ownership of complex technical work and get involved in a strong pipeline of upcoming projects? If so, this could be a great opportunity. The Role We are recruiting for a growing Managed Service Provider in Ashford who are looking for an experienced 3rd Line Support Engineer to strengthen their technical team. This is a senior, hands-on role supporting a varied client base across Microsoft cloud, infrastructure, networking and security. You will act as an escalation point for the wider support team, taking ownership of more complex technical issues that require deeper investigation and experience. There is also a growing pipeline of project work, so alongside BAU support you will have the opportunity to get involved in migrations, infrastructure upgrades, network deployments and Microsoft cloud projects. As a smaller MSP, they are looking for somebody comfortable getting involved wherever their technical expertise is needed rather than working within a narrowly defined remit. What You Will Be Doing Acting as a senior technical escalation point for complex client issues Troubleshooting Microsoft 365, Entra ID and hybrid environments Supporting and administering Windows Server and Active Directory environments Managing Microsoft 365 environments across multiple customer tenants Supporting Microsoft Intune, Autopilot and endpoint management Troubleshooting networking including VLANs, switching, routing, DNS, DHCP and wireless Configuring and troubleshooting firewalls, VPNs and security policies Supporting virtualised environments including Hyper-V, VMware and Proxmox Managing backup, disaster recovery and business continuity solutions Supporting endpoint security, MFA and EDR technologies Diagnosing complex infrastructure and performance issues Taking ownership of technical problems through to resolution Supporting and mentoring less experienced engineers when required Producing clear technical documentation and improving internal knowledge Working directly with customers to explain technical issues and recommendations Delivering and supporting infrastructure and cloud projects Attending customer sites where hands-on technical work is required Project work could include Microsoft 365 migrations, server upgrades, network refreshes, firewall deployments, wireless installations and wider infrastructure improvements. What We Are Looking For We are looking for somebody with broad technical experience rather than an engineer specialising in one technology. You will ideally have: Strong 3rd Line or senior 2nd/3rd Line experience within an MSP Broad Microsoft infrastructure and Microsoft 365 knowledge Strong Windows Server and Active Directory experience Good practical knowledge of Microsoft Entra ID Experience supporting Microsoft Intune and modern device management Strong networking knowledge including VLANs, switching, routing and wireless Experience administering and troubleshooting firewalls and VPNs Experience supporting virtualised server environments Good understanding of backup, disaster recovery and security technologies Confidence investigating unfamiliar or complex technical problems Strong customer-facing communication skills The ability to work independently and take ownership of technical issues Previous involvement in infrastructure or Microsoft cloud projects would be particularly valuable. The Person This would suit somebody who enjoys being technically hands-on and likes the variety that comes with working for an MSP. You might currently be a 3rd Line Engineer, Senior Support Engineer, Infrastructure Engineer, Senior IT Engineer or experienced 2nd/3rd Line Engineer who is looking for more responsibility and greater involvement in project work. You do not need to know every technology the company supports. What matters more is that you have strong technical fundamentals, can troubleshoot methodically and are comfortable taking ownership when something does not immediately have an obvious answer. Additional Requirements - Full UK driving licence - Comfortable travelling to customer sites across Kent when required - Willingness to undergo an enhanced DBS check, provided by the company, as some customers include schools and colleges What Is On Offer - Salary up to 45,000 depending on experience - Commercial vehicle provided within six months - Private medical insurance after six-month probation - Private dental cover after six-month probation - Varied technical work across multiple customer environments - Opportunity to become a senior technical member of a growing MSP - Strong pipeline of upcoming infrastructure and cloud projects - Long-term progression as the technical team continues to grow
CBSbutler Holdings Limited trading as CBSbutler
Newbury, Berkshire
Network Security Architect Hampshire / Hybrid 6 month contract SC cleared circa 600 per day We are looking for a Senior Networking & Security Specialist to take a technical lead role in the design, implementation and delivery of complex multi-vendor network and security solutions. This is a hands-on position requiring strong expertise across routing & switching, network security, data centre networking and SD-WAN , alongside the ability to produce high-quality technical designs and lead delivery. Key Responsibilities Lead the design and implementation of complex network and security solutions. Produce HLDs, LLDs, implementation plans and operational runbooks . Configure and troubleshoot enterprise and service-provider network infrastructure. Provide technical leadership and act as a senior escalation point. Work with customers, architects, project teams and vendors to deliver solutions. Lead technical discussions and present solutions to technical and non-technical stakeholders. Mentor and support other engineers. Conduct design validation, testing and technical assessments. Key Technical Experience Strong Cisco, Juniper and Fortinet experience. Advanced routing and switching: BGP, OSPF, IS-IS, EIGRP, VLANs, STP, VPC/LACP, QoS . Cisco ACI , including spine/leaf, tenants, VRFs, BDs, EPGs and contracts. Network security including NGFWs, IPsec, SSL VPN and SD-WAN security . F5 BIG-IP , L4/L7 load balancing, SSL offloading and GSLB. Data centre networking and high-availability architectures. Network automation using Python, Ansible or network APIs is desirable. If this Network Security Architect role is of interest apply now or email your CV to me at (url removed)
Aug 21, 2026
Contractor
Network Security Architect Hampshire / Hybrid 6 month contract SC cleared circa 600 per day We are looking for a Senior Networking & Security Specialist to take a technical lead role in the design, implementation and delivery of complex multi-vendor network and security solutions. This is a hands-on position requiring strong expertise across routing & switching, network security, data centre networking and SD-WAN , alongside the ability to produce high-quality technical designs and lead delivery. Key Responsibilities Lead the design and implementation of complex network and security solutions. Produce HLDs, LLDs, implementation plans and operational runbooks . Configure and troubleshoot enterprise and service-provider network infrastructure. Provide technical leadership and act as a senior escalation point. Work with customers, architects, project teams and vendors to deliver solutions. Lead technical discussions and present solutions to technical and non-technical stakeholders. Mentor and support other engineers. Conduct design validation, testing and technical assessments. Key Technical Experience Strong Cisco, Juniper and Fortinet experience. Advanced routing and switching: BGP, OSPF, IS-IS, EIGRP, VLANs, STP, VPC/LACP, QoS . Cisco ACI , including spine/leaf, tenants, VRFs, BDs, EPGs and contracts. Network security including NGFWs, IPsec, SSL VPN and SD-WAN security . F5 BIG-IP , L4/L7 load balancing, SSL offloading and GSLB. Data centre networking and high-availability architectures. Network automation using Python, Ansible or network APIs is desirable. If this Network Security Architect role is of interest apply now or email your CV to me at (url removed)
IT Project Delivery Engineer - Managed Services Wolverhampton Onsite £55,000 - £65,000 Our client, a growing and highly successful Managed Services Provider, is seeking an experienced IT Project Delivery Engineer to join their team in Wolverhampton.This is an exciting opportunity for a technically capable and customer-focused professional who enjoys working across the full project lifecycle, from solution design and pre-sales consultancy through to project delivery, implementation and ongoing technical support.The role offers a unique blend of technical leadership, project management and client engagement. You will act as a senior escalation point for the Service Desk whilst leading infrastructure and cloud projects for a diverse customer base. Working closely with clients, you will help design and deliver business-critical technology solutions across Microsoft cloud and on-premises environments. Key Responsibilities: Acting as a senior escalation point for complex technical issues across the Service Desk. Managing and delivering infrastructure and cloud projects from initial scoping through to completion. Working with clients to understand business requirements and design appropriate technical solutions. Supporting the pre-sales process, including technical discussions, solution design and proposals. Delivering Microsoft 365, Azure and on-premises server projects. Producing technical documentation, project plans and implementation guides. Managing project timelines, risks and customer expectations. Ensuring successful project handovers into support. Building strong relationships with customers and becoming a trusted technical adviser. Required Skills & Experience To be considered for this opportunity, you should have previous experience working within an IT support, infrastructure, professional services or managed services environment. Strong experience of Microsoft 365 and Azure. Experience supporting and delivering projects within Windows environments. A solid understanding of IT infrastructure, networking and cloud technologies. Previous experience acting as an escalation point for technical issues. Experience working directly with customers and stakeholders. The ability to manage multiple priorities and projects. Excellent communication and problem-solving skills. A proactive and customer-focused approach. A full UK driving licence and willingness to travel to customer sites when required. Wolverhampton Onsite £55,000 - £65,000 Must be eligible to work in the UK.
Aug 21, 2026
Full time
IT Project Delivery Engineer - Managed Services Wolverhampton Onsite £55,000 - £65,000 Our client, a growing and highly successful Managed Services Provider, is seeking an experienced IT Project Delivery Engineer to join their team in Wolverhampton.This is an exciting opportunity for a technically capable and customer-focused professional who enjoys working across the full project lifecycle, from solution design and pre-sales consultancy through to project delivery, implementation and ongoing technical support.The role offers a unique blend of technical leadership, project management and client engagement. You will act as a senior escalation point for the Service Desk whilst leading infrastructure and cloud projects for a diverse customer base. Working closely with clients, you will help design and deliver business-critical technology solutions across Microsoft cloud and on-premises environments. Key Responsibilities: Acting as a senior escalation point for complex technical issues across the Service Desk. Managing and delivering infrastructure and cloud projects from initial scoping through to completion. Working with clients to understand business requirements and design appropriate technical solutions. Supporting the pre-sales process, including technical discussions, solution design and proposals. Delivering Microsoft 365, Azure and on-premises server projects. Producing technical documentation, project plans and implementation guides. Managing project timelines, risks and customer expectations. Ensuring successful project handovers into support. Building strong relationships with customers and becoming a trusted technical adviser. Required Skills & Experience To be considered for this opportunity, you should have previous experience working within an IT support, infrastructure, professional services or managed services environment. Strong experience of Microsoft 365 and Azure. Experience supporting and delivering projects within Windows environments. A solid understanding of IT infrastructure, networking and cloud technologies. Previous experience acting as an escalation point for technical issues. Experience working directly with customers and stakeholders. The ability to manage multiple priorities and projects. Excellent communication and problem-solving skills. A proactive and customer-focused approach. A full UK driving licence and willingness to travel to customer sites when required. Wolverhampton Onsite £55,000 - £65,000 Must be eligible to work in the UK.
Network Operations Engineer 35,000 - 45,000 + Training + Progression + Benefits Avonmouth (Site based, 24/7 shift rotation) Are you an engineer with a background in IT, networking, infrastructure support or technical operations looking for a role where you'll gain exposure to modern data centre technologies, develop your technical skillset across infrastructure, and build a long-term career within a rapidly growing sector? This is an excellent opportunity to join a growing UK infrastructure business that is investing heavily in both its technology and its people. Operating within a highly available, 24x7 environment, the business is expanding its operational capabilities and is looking for engineers who want to develop their careers in a fast-moving and technically diverse setting. Working within the Network Operations Centre, you will be the first point of technical response for infrastructure alerts, incidents and service requests. You'll monitor critical systems, respond within SLA, perform initial troubleshooting and incident triage, and coordinate escalations to engineering teams, field operations and third-party providers when required. You'll gain broader technical exposure than in a traditional support role, working across network, server, storage, power and environmental systems while contributing to incident management, outage coordination and continuous improvement. For the right person, there is a genuine opportunity to grow alongside the function, taking on greater responsibility as the team develops and progressing into senior Network Operations, Infrastructure, Operations or specialist technical positions over time. The Role: Monitoring network, server, power and environmental systems within a 24x7 operations environment Responding to alerts, performing troubleshooting and incident triage Managing tickets through to resolution with accurate documentation Coordinating escalations with engineering teams, field service providers and vendors Working a rotating shift pattern covering days, nights and scheduled rest days Site-based role in Avonmouth The Person Background in IT, networking, infrastructure support, technical operations or a similar environment Comfortable working within a 24/7 rotation-based shift patterns Linux systems administration experience Experience using ITSM or ticket management systems and L Full UK driving licence Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
Aug 21, 2026
Full time
Network Operations Engineer 35,000 - 45,000 + Training + Progression + Benefits Avonmouth (Site based, 24/7 shift rotation) Are you an engineer with a background in IT, networking, infrastructure support or technical operations looking for a role where you'll gain exposure to modern data centre technologies, develop your technical skillset across infrastructure, and build a long-term career within a rapidly growing sector? This is an excellent opportunity to join a growing UK infrastructure business that is investing heavily in both its technology and its people. Operating within a highly available, 24x7 environment, the business is expanding its operational capabilities and is looking for engineers who want to develop their careers in a fast-moving and technically diverse setting. Working within the Network Operations Centre, you will be the first point of technical response for infrastructure alerts, incidents and service requests. You'll monitor critical systems, respond within SLA, perform initial troubleshooting and incident triage, and coordinate escalations to engineering teams, field operations and third-party providers when required. You'll gain broader technical exposure than in a traditional support role, working across network, server, storage, power and environmental systems while contributing to incident management, outage coordination and continuous improvement. For the right person, there is a genuine opportunity to grow alongside the function, taking on greater responsibility as the team develops and progressing into senior Network Operations, Infrastructure, Operations or specialist technical positions over time. The Role: Monitoring network, server, power and environmental systems within a 24x7 operations environment Responding to alerts, performing troubleshooting and incident triage Managing tickets through to resolution with accurate documentation Coordinating escalations with engineering teams, field service providers and vendors Working a rotating shift pattern covering days, nights and scheduled rest days Site-based role in Avonmouth The Person Background in IT, networking, infrastructure support, technical operations or a similar environment Comfortable working within a 24/7 rotation-based shift patterns Linux systems administration experience Experience using ITSM or ticket management systems and L Full UK driving licence Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
3rd Line Team Leader Location: London (Hybrid Working) Salary: £50,000 - £55,000 Benefits: Hybrid working, career development, technical training, leadership opportunities, growing business Our client, a leading managed IT services provider, is looking to appoint a hands-on 3rd Line Team Leader to lead a small team of experienced 3rd Line Engineers while remaining actively involved in resolving complex technical escalations. This is a true technical leadership role. You'll continue to manage your own queue of 3rd Line support tickets, acting as the senior escalation point for complex customer issues, while coaching and supporting your team to deliver an exceptional customer experience. If you enjoy staying close to the technology while developing people, this role offers the best of both worlds. What you'll do Lead and mentor a small team of 3rd Line Escalation Engineers. Manage your own queue of complex 3rd Line support tickets and customer escalations. Act as the senior technical escalation point for high-priority incidents. Ensure tickets are managed within agreed SLAs and service standards. Carry out ticket quality audits and identify coaching and development opportunities. Keep customers informed throughout the lifecycle of their support requests. Create and maintain technical documentation and knowledge base articles. Drive service improvements through automation, scripting and process optimisation. Work closely with Service Desk, Procurement and Account Management teams to ensure a seamless customer experience. Conduct regular one-to-one meetings, performance reviews and onboarding for new team members. Monitor KPIs, workload and team performance while supporting resource planning. You'll spend your time balancing hands-on technical work with team leadership, ensuring both your own ticket queue and your team's workload are delivered to the highest standards. What we're looking for Proven experience as a hands-on 3rd Line Team Leader or Senior Engineer within an MSP environment. Strong experience supporting complex Microsoft infrastructure, Microsoft 365, Azure and modern workplace technologies. Excellent networking, cloud and cybersecurity knowledge. Experience managing complex technical escalations within SLA-driven environments. Previous experience mentoring or leading a small team of technical engineers. Strong troubleshooting, communication and customer management skills. A proactive approach to continuous improvement, automation and knowledge sharing. An interest in emerging technologies, including AI, with a commitment to continual learning. The ideal candidate is someone who enjoys remaining technically hands-on while leading by example, supporting a small team of engineers and driving exceptional service delivery within a fast-paced MSP environment. Why join? Lead a skilled team while remaining technically hands-on. Work with modern Microsoft, cloud and cybersecurity technologies. Join a growing managed services business with genuine career progression opportunities. Hybrid working following successful probation. Ongoing technical training and professional development. Apply now to lead a talented 3rd Line team while continuing to solve complex technical challenges.
Aug 21, 2026
Full time
3rd Line Team Leader Location: London (Hybrid Working) Salary: £50,000 - £55,000 Benefits: Hybrid working, career development, technical training, leadership opportunities, growing business Our client, a leading managed IT services provider, is looking to appoint a hands-on 3rd Line Team Leader to lead a small team of experienced 3rd Line Engineers while remaining actively involved in resolving complex technical escalations. This is a true technical leadership role. You'll continue to manage your own queue of 3rd Line support tickets, acting as the senior escalation point for complex customer issues, while coaching and supporting your team to deliver an exceptional customer experience. If you enjoy staying close to the technology while developing people, this role offers the best of both worlds. What you'll do Lead and mentor a small team of 3rd Line Escalation Engineers. Manage your own queue of complex 3rd Line support tickets and customer escalations. Act as the senior technical escalation point for high-priority incidents. Ensure tickets are managed within agreed SLAs and service standards. Carry out ticket quality audits and identify coaching and development opportunities. Keep customers informed throughout the lifecycle of their support requests. Create and maintain technical documentation and knowledge base articles. Drive service improvements through automation, scripting and process optimisation. Work closely with Service Desk, Procurement and Account Management teams to ensure a seamless customer experience. Conduct regular one-to-one meetings, performance reviews and onboarding for new team members. Monitor KPIs, workload and team performance while supporting resource planning. You'll spend your time balancing hands-on technical work with team leadership, ensuring both your own ticket queue and your team's workload are delivered to the highest standards. What we're looking for Proven experience as a hands-on 3rd Line Team Leader or Senior Engineer within an MSP environment. Strong experience supporting complex Microsoft infrastructure, Microsoft 365, Azure and modern workplace technologies. Excellent networking, cloud and cybersecurity knowledge. Experience managing complex technical escalations within SLA-driven environments. Previous experience mentoring or leading a small team of technical engineers. Strong troubleshooting, communication and customer management skills. A proactive approach to continuous improvement, automation and knowledge sharing. An interest in emerging technologies, including AI, with a commitment to continual learning. The ideal candidate is someone who enjoys remaining technically hands-on while leading by example, supporting a small team of engineers and driving exceptional service delivery within a fast-paced MSP environment. Why join? Lead a skilled team while remaining technically hands-on. Work with modern Microsoft, cloud and cybersecurity technologies. Join a growing managed services business with genuine career progression opportunities. Hybrid working following successful probation. Ongoing technical training and professional development. Apply now to lead a talented 3rd Line team while continuing to solve complex technical challenges.
Senior Support Engineer Location: Cheltenham (Hybrid - 3 days onsite, 2 days remote) Salary: Up to £48,000 Benefits: Hybrid working, exposure to modern cloud and security technologies, career development, collaborative technical team Our client, a leading managed IT and cybersecurity provider, is looking to appoint a Senior Support Engineer to join their growing technical team in Cheltenham. With over 20 years of delivering IT services, cybersecurity solutions, Microsoft cloud technologies and managed support services, they have built a strong reputation for technical excellence and customer service. Supporting a broad range of businesses across the UK, this is an opportunity to work with a highly experienced team and gain exposure to a diverse technical estate. This role will focus on providing both 3rd Line Support , acting as a technical escalation point while helping customers maximise the value of their IT infrastructure and cloud platforms. What you'll be doing: Providing 3rd Line support across a varied customer base Troubleshooting complex infrastructure, networking and Microsoft 365 issues Supporting cloud environments and migrations Managing and resolving escalated service desk tickets Supporting cybersecurity technologies and security best practices Assisting with project delivery and infrastructure upgrades Working with backup, disaster recovery and business continuity solutions Supporting endpoint, server and network environments Collaborating with internal technical teams to deliver exceptional customer outcomes Technologies you'll work with The organisation provides a broad range of managed IT, cloud and security services, offering exposure to technologies including: Microsoft 365 Azure Cloud Services Windows Server Active Directory Endpoint Security & Antivirus Solutions Network Infrastructure Backup & Disaster Recovery Microsoft Defender Cyber Security & Vulnerability Management Cloud Technologies and Managed Services What we're looking for: Previous experience in a Senior Support Engineer, 3rd Line Engineer or Infrastructure Support role Strong Microsoft 365 administration experience Experience supporting Azure environments Knowledge of Windows Server and Active Directory Strong networking fundamentals Experience with backup and disaster recovery solutions Excellent troubleshooting and customer-facing skills Ability to manage and prioritise multiple technical issues Why join? Hybrid working model with only 3 days per week onsite Join an established and growing IT services organisation Work across cloud, infrastructure and cybersecurity projects Exposure to modern Microsoft technologies and security solutions Opportunity to develop technically within a highly experienced team Collaborative culture focused on service excellence and technical expertise If you're an experienced Support Engineer looking to step into a role where you'll work across both operational support and project delivery while gaining exposure to cloud and cybersecurity technologies, we'd love to hear from you.
Aug 21, 2026
Full time
Senior Support Engineer Location: Cheltenham (Hybrid - 3 days onsite, 2 days remote) Salary: Up to £48,000 Benefits: Hybrid working, exposure to modern cloud and security technologies, career development, collaborative technical team Our client, a leading managed IT and cybersecurity provider, is looking to appoint a Senior Support Engineer to join their growing technical team in Cheltenham. With over 20 years of delivering IT services, cybersecurity solutions, Microsoft cloud technologies and managed support services, they have built a strong reputation for technical excellence and customer service. Supporting a broad range of businesses across the UK, this is an opportunity to work with a highly experienced team and gain exposure to a diverse technical estate. This role will focus on providing both 3rd Line Support , acting as a technical escalation point while helping customers maximise the value of their IT infrastructure and cloud platforms. What you'll be doing: Providing 3rd Line support across a varied customer base Troubleshooting complex infrastructure, networking and Microsoft 365 issues Supporting cloud environments and migrations Managing and resolving escalated service desk tickets Supporting cybersecurity technologies and security best practices Assisting with project delivery and infrastructure upgrades Working with backup, disaster recovery and business continuity solutions Supporting endpoint, server and network environments Collaborating with internal technical teams to deliver exceptional customer outcomes Technologies you'll work with The organisation provides a broad range of managed IT, cloud and security services, offering exposure to technologies including: Microsoft 365 Azure Cloud Services Windows Server Active Directory Endpoint Security & Antivirus Solutions Network Infrastructure Backup & Disaster Recovery Microsoft Defender Cyber Security & Vulnerability Management Cloud Technologies and Managed Services What we're looking for: Previous experience in a Senior Support Engineer, 3rd Line Engineer or Infrastructure Support role Strong Microsoft 365 administration experience Experience supporting Azure environments Knowledge of Windows Server and Active Directory Strong networking fundamentals Experience with backup and disaster recovery solutions Excellent troubleshooting and customer-facing skills Ability to manage and prioritise multiple technical issues Why join? Hybrid working model with only 3 days per week onsite Join an established and growing IT services organisation Work across cloud, infrastructure and cybersecurity projects Exposure to modern Microsoft technologies and security solutions Opportunity to develop technically within a highly experienced team Collaborative culture focused on service excellence and technical expertise If you're an experienced Support Engineer looking to step into a role where you'll work across both operational support and project delivery while gaining exposure to cloud and cybersecurity technologies, we'd love to hear from you.
Spectrum IT are working with a large national UK client to recruit a Contract Service Desk Lead to join them on an initial 3-6 month contract. This is an onsite role working 4 days per week in the Portsmouth, Hampshire office. (Occasional London head office travel.) The role will be engagement via an Umbrella company only. Our client are seeking a highly skilled and proactive Service Desk Team Lead to manage service delivery and support buisness wide IT Support. This roles centres on leading and managing a small team of Service Desk Analysts, overseeing day-to-day operations, ensuring high levels of teamwork and professionalism, driving results, and maintaining a strong work ethic to meet and exceed agreed performance targets. Ultimately this role is a balance between hands on technical support and being part of the team and team leadership, driving a culture of best practice and motivating the service desk team. Key Responsibilities: Act as the main escalation point for the Level 1 and Level 2 Service Desk team, providing guidance and resolution support for complex technical and operational issues. Lead and support a small team of Service Desk Analysts, including managing workloads, performance, sickness, holiday, and other absence to maintain service continuity. Foster a positive team culture, ensuring high work ethics, collaboration, and consistent achievement of targets. Build and maintain strong professional relationships with area managers and internal stakeholders Lead and deliver training sessions to upskill team members and stakeholders on systems, tools, and processes. Execute SQL queries and tasks to generate, validate, and analyse sales data. Manage system builds and deployments (Windows 11) for upgrades and replacements. Oversee asset management processes, ensuring accurate tracking and lifecycle management of IT equipment. Conduct regular ticket quality reviews to maintain high service standards and compliance. Coordinate and schedule engineer visits for hardware, networking, and infrastructure needs. Provide hands-on technical support for network infrastructure including routers, switches, Active Directory, DHCP, and related services. Skills & Experience: Proven experience in a Service Desk leadership role or similar IT support management position. Experience managing a small team, including absence management, performance reviews, and driving target achievement. Strong understanding of IT service management principles, ideally with ITIL knowledge or certification. Proficiency in SQL for data extraction and analysis. Hands-on technical experience with Windows OS builds (including Windows 11), networking hardware, and Microsoft infrastructure services (AD, DHCP). Excellent stakeholder management and communication skills, with experience engaging senior non-technical audiences. Strong organisational skills with the ability to prioritise and manage multiple tasks in a fast-paced environment. Experience in asset management systems and service desk tools. For more information and to submit your interest, please apply with an updated CV. Candidates for this role must be within a commutable distance of Portsmouth due to the 4 days on site weekly requirement. Spectrum IT Recruitment (South) Limited is acting as an Employment Business in relation to this vacancy.
Aug 21, 2026
Contractor
Spectrum IT are working with a large national UK client to recruit a Contract Service Desk Lead to join them on an initial 3-6 month contract. This is an onsite role working 4 days per week in the Portsmouth, Hampshire office. (Occasional London head office travel.) The role will be engagement via an Umbrella company only. Our client are seeking a highly skilled and proactive Service Desk Team Lead to manage service delivery and support buisness wide IT Support. This roles centres on leading and managing a small team of Service Desk Analysts, overseeing day-to-day operations, ensuring high levels of teamwork and professionalism, driving results, and maintaining a strong work ethic to meet and exceed agreed performance targets. Ultimately this role is a balance between hands on technical support and being part of the team and team leadership, driving a culture of best practice and motivating the service desk team. Key Responsibilities: Act as the main escalation point for the Level 1 and Level 2 Service Desk team, providing guidance and resolution support for complex technical and operational issues. Lead and support a small team of Service Desk Analysts, including managing workloads, performance, sickness, holiday, and other absence to maintain service continuity. Foster a positive team culture, ensuring high work ethics, collaboration, and consistent achievement of targets. Build and maintain strong professional relationships with area managers and internal stakeholders Lead and deliver training sessions to upskill team members and stakeholders on systems, tools, and processes. Execute SQL queries and tasks to generate, validate, and analyse sales data. Manage system builds and deployments (Windows 11) for upgrades and replacements. Oversee asset management processes, ensuring accurate tracking and lifecycle management of IT equipment. Conduct regular ticket quality reviews to maintain high service standards and compliance. Coordinate and schedule engineer visits for hardware, networking, and infrastructure needs. Provide hands-on technical support for network infrastructure including routers, switches, Active Directory, DHCP, and related services. Skills & Experience: Proven experience in a Service Desk leadership role or similar IT support management position. Experience managing a small team, including absence management, performance reviews, and driving target achievement. Strong understanding of IT service management principles, ideally with ITIL knowledge or certification. Proficiency in SQL for data extraction and analysis. Hands-on technical experience with Windows OS builds (including Windows 11), networking hardware, and Microsoft infrastructure services (AD, DHCP). Excellent stakeholder management and communication skills, with experience engaging senior non-technical audiences. Strong organisational skills with the ability to prioritise and manage multiple tasks in a fast-paced environment. Experience in asset management systems and service desk tools. For more information and to submit your interest, please apply with an updated CV. Candidates for this role must be within a commutable distance of Portsmouth due to the 4 days on site weekly requirement. Spectrum IT Recruitment (South) Limited is acting as an Employment Business in relation to this vacancy.
Senior Network & Infrastructure Lead Engineer Location: Hybrid, South London Job Type: Permanent We're looking for an experienced Senior Network & Infrastructure Lead Engineer to take technical ownership of a business-critical enterprise network and Nutanix infrastructure environment. This is a hands-on senior engineering role for someone who enjoys solving complex technical problems, improving infrastructure and taking ownership of how technology performs across a large and distributed estate. You'll be the technical authority for enterprise networking and Nutanix infrastructure, working across architecture, engineering, troubleshooting, resilience and continuous improvement. You'll also work closely with technology partners, vendors and managed service providers, providing technical challenge and ensuring services are delivered to a high standard. This isn't a general infrastructure management role. We're looking for someone who remains close to the technology , leads by example and enjoys getting into the detail when required. What You'll Be Doing Network Engineering Take technical ownership of enterprise network services across LAN, WAN, wireless and remote connectivity. Design, implement and support resilient network solutions across a large multi-site environment. Work with routing and switching technologies including OSPF and BGP . Support SD-WAN, firewalls, VPNs, VLANs, DNS and DHCP. Lead troubleshooting of complex network and connectivity issues. Support branch, office, warehouse, data centre and remote-site connectivity. Improve network monitoring, alerting, visibility and capacity management. Lead network lifecycle, refresh and modernisation initiatives. Conduct root cause analysis following major incidents and recurring faults. Review technical designs, network changes and implementation plans. Nutanix Infrastructure Take technical ownership of the organisation's Nutanix infrastructure platform . Administer and support Nutanix AHV clusters and Prism Central/Prism Element. Manage lifecycle activities, upgrades, patching and platform maintenance. Monitor and optimise performance, capacity, availability and resilience. Troubleshoot compute, storage, virtualisation and cluster-related issues. Develop and maintain technical standards, runbooks and operational procedures. Support backup, disaster recovery and business continuity requirements. Drive platform optimisation, standardisation and continuous improvement. Technical Leadership & Suppliers Act as the senior technical escalation point for network and Nutanix-related issues. Lead technical troubleshooting during major incidents and drive effective service restoration. Work with vendors, MSPs and technology partners to resolve complex technical issues. Review supplier technical proposals, designs, implementation plans and changes. Challenge suppliers constructively around resilience, performance, security and permanent remediation. Monitor supplier performance, technical risks and outstanding improvement actions. Ensure internal technical knowledge and documentation remain strong, reducing dependency on third parties. Continuous Improvement Define and maintain technical standards across networking and infrastructure. Improve resilience, stability, security and operational visibility. Identify opportunities for automation, simplification and standardisation. Maintain accurate network diagrams, configuration records, documentation and runbooks. Support disaster recovery testing and infrastructure resilience exercises. Communicate technical risks and recommendations clearly to both technical and non-technical stakeholders. What We're Looking For We're looking for someone with significant experience operating in complex, highly available enterprise environments. You'll ideally have: 8+ years' experience in enterprise infrastructure and networking. Strong hands-on enterprise network engineering experience. Extensive experience administering and supporting Nutanix environments. Strong knowledge of Nutanix AHV, Prism Central and Prism Element . Strong networking knowledge covering TCP/IP, routing, switching and VLANs . Experience with OSPF and BGP . Experience with SD-WAN, firewalls and VPN technologies . Experience supporting large, multi-site or distributed environments. Strong troubleshooting and root cause analysis skills. Experience leading technical resolution during major incidents. Experience designing resilient, highly available network and infrastructure solutions. Experience with monitoring, performance management and capacity planning. Strong technical documentation and operational runbook experience. Experience working with vendors, MSPs and external technology partners. Experience of network modernisation, infrastructure transformation or large-scale technology refresh programmes would also be highly valuable. What You'll Bring You'll be someone who: Takes genuine ownership of technical outcomes. Enjoys remaining hands-on and technically involved. Can operate calmly and effectively during major incidents. Has excellent analytical and problem-solving skills. Thinks about resilience, security and long-term supportability rather than simply fixing today's problem. Can challenge suppliers and technical partners confidently. Communicates complex technical issues clearly. Enjoys improving infrastructure rather than simply maintaining it. Leads through technical expertise, collaboration and example. Why This Role? This is an opportunity to take real technical ownership of a critical enterprise environment. You'll have the opportunity to influence network and infrastructure architecture, improve resilience and performance, lead complex technical initiatives and shape how the organisation operates its network and Nutanix platforms. If you're an experienced network/infrastructure engineer who wants to remain hands-on while operating at a senior technical level, we'd be keen to hear from you. Apply now to find out more about the role and the wider technology environment.
Aug 21, 2026
Full time
Senior Network & Infrastructure Lead Engineer Location: Hybrid, South London Job Type: Permanent We're looking for an experienced Senior Network & Infrastructure Lead Engineer to take technical ownership of a business-critical enterprise network and Nutanix infrastructure environment. This is a hands-on senior engineering role for someone who enjoys solving complex technical problems, improving infrastructure and taking ownership of how technology performs across a large and distributed estate. You'll be the technical authority for enterprise networking and Nutanix infrastructure, working across architecture, engineering, troubleshooting, resilience and continuous improvement. You'll also work closely with technology partners, vendors and managed service providers, providing technical challenge and ensuring services are delivered to a high standard. This isn't a general infrastructure management role. We're looking for someone who remains close to the technology , leads by example and enjoys getting into the detail when required. What You'll Be Doing Network Engineering Take technical ownership of enterprise network services across LAN, WAN, wireless and remote connectivity. Design, implement and support resilient network solutions across a large multi-site environment. Work with routing and switching technologies including OSPF and BGP . Support SD-WAN, firewalls, VPNs, VLANs, DNS and DHCP. Lead troubleshooting of complex network and connectivity issues. Support branch, office, warehouse, data centre and remote-site connectivity. Improve network monitoring, alerting, visibility and capacity management. Lead network lifecycle, refresh and modernisation initiatives. Conduct root cause analysis following major incidents and recurring faults. Review technical designs, network changes and implementation plans. Nutanix Infrastructure Take technical ownership of the organisation's Nutanix infrastructure platform . Administer and support Nutanix AHV clusters and Prism Central/Prism Element. Manage lifecycle activities, upgrades, patching and platform maintenance. Monitor and optimise performance, capacity, availability and resilience. Troubleshoot compute, storage, virtualisation and cluster-related issues. Develop and maintain technical standards, runbooks and operational procedures. Support backup, disaster recovery and business continuity requirements. Drive platform optimisation, standardisation and continuous improvement. Technical Leadership & Suppliers Act as the senior technical escalation point for network and Nutanix-related issues. Lead technical troubleshooting during major incidents and drive effective service restoration. Work with vendors, MSPs and technology partners to resolve complex technical issues. Review supplier technical proposals, designs, implementation plans and changes. Challenge suppliers constructively around resilience, performance, security and permanent remediation. Monitor supplier performance, technical risks and outstanding improvement actions. Ensure internal technical knowledge and documentation remain strong, reducing dependency on third parties. Continuous Improvement Define and maintain technical standards across networking and infrastructure. Improve resilience, stability, security and operational visibility. Identify opportunities for automation, simplification and standardisation. Maintain accurate network diagrams, configuration records, documentation and runbooks. Support disaster recovery testing and infrastructure resilience exercises. Communicate technical risks and recommendations clearly to both technical and non-technical stakeholders. What We're Looking For We're looking for someone with significant experience operating in complex, highly available enterprise environments. You'll ideally have: 8+ years' experience in enterprise infrastructure and networking. Strong hands-on enterprise network engineering experience. Extensive experience administering and supporting Nutanix environments. Strong knowledge of Nutanix AHV, Prism Central and Prism Element . Strong networking knowledge covering TCP/IP, routing, switching and VLANs . Experience with OSPF and BGP . Experience with SD-WAN, firewalls and VPN technologies . Experience supporting large, multi-site or distributed environments. Strong troubleshooting and root cause analysis skills. Experience leading technical resolution during major incidents. Experience designing resilient, highly available network and infrastructure solutions. Experience with monitoring, performance management and capacity planning. Strong technical documentation and operational runbook experience. Experience working with vendors, MSPs and external technology partners. Experience of network modernisation, infrastructure transformation or large-scale technology refresh programmes would also be highly valuable. What You'll Bring You'll be someone who: Takes genuine ownership of technical outcomes. Enjoys remaining hands-on and technically involved. Can operate calmly and effectively during major incidents. Has excellent analytical and problem-solving skills. Thinks about resilience, security and long-term supportability rather than simply fixing today's problem. Can challenge suppliers and technical partners confidently. Communicates complex technical issues clearly. Enjoys improving infrastructure rather than simply maintaining it. Leads through technical expertise, collaboration and example. Why This Role? This is an opportunity to take real technical ownership of a critical enterprise environment. You'll have the opportunity to influence network and infrastructure architecture, improve resilience and performance, lead complex technical initiatives and shape how the organisation operates its network and Nutanix platforms. If you're an experienced network/infrastructure engineer who wants to remain hands-on while operating at a senior technical level, we'd be keen to hear from you. Apply now to find out more about the role and the wider technology environment.
Senior Network & Infrastructure Lead Engineer Location: Hybrid, South London Job Type: Permanent We're looking for an experienced Senior Network & Infrastructure Lead Engineer to take technical ownership of a business-critical enterprise network and Nutanix infrastructure environment. This is a hands-on senior engineering role for someone who enjoys solving complex technical problems, improving infrastructure and taking ownership of how technology performs across a large and distributed estate. You'll be the technical authority for enterprise networking and Nutanix infrastructure, working across architecture, engineering, troubleshooting, resilience and continuous improvement. You'll also work closely with technology partners, vendors and managed service providers, providing technical challenge and ensuring services are delivered to a high standard. This isn't a general infrastructure management role. We're looking for someone who remains close to the technology , leads by example and enjoys getting into the detail when required. What You'll Be Doing Network Engineering Take technical ownership of enterprise network services across LAN, WAN, wireless and remote connectivity. Design, implement and support resilient network solutions across a large multi-site environment. Work with routing and switching technologies including OSPF and BGP . Support SD-WAN, firewalls, VPNs, VLANs, DNS and DHCP. Lead troubleshooting of complex network and connectivity issues. Support branch, office, warehouse, data centre and remote-site connectivity. Improve network monitoring, alerting, visibility and capacity management. Lead network lifecycle, refresh and modernisation initiatives. Conduct root cause analysis following major incidents and recurring faults. Review technical designs, network changes and implementation plans. Nutanix Infrastructure Take technical ownership of the organisation's Nutanix infrastructure platform . Administer and support Nutanix AHV clusters and Prism Central/Prism Element. Manage lifecycle activities, upgrades, patching and platform maintenance. Monitor and optimise performance, capacity, availability and resilience. Troubleshoot compute, storage, virtualisation and cluster-related issues. Develop and maintain technical standards, runbooks and operational procedures. Support backup, disaster recovery and business continuity requirements. Drive platform optimisation, standardisation and continuous improvement. Technical Leadership & Suppliers Act as the senior technical escalation point for network and Nutanix-related issues. Lead technical troubleshooting during major incidents and drive effective service restoration. Work with vendors, MSPs and technology partners to resolve complex technical issues. Review supplier technical proposals, designs, implementation plans and changes. Challenge suppliers constructively around resilience, performance, security and permanent remediation. Monitor supplier performance, technical risks and outstanding improvement actions. Ensure internal technical knowledge and documentation remain strong, reducing dependency on third parties. Continuous Improvement Define and maintain technical standards across networking and infrastructure. Improve resilience, stability, security and operational visibility. Identify opportunities for automation, simplification and standardisation. Maintain accurate network diagrams, configuration records, documentation and runbooks. Support disaster recovery testing and infrastructure resilience exercises. Communicate technical risks and recommendations clearly to both technical and non-technical stakeholders. What We're Looking For We're looking for someone with significant experience operating in complex, highly available enterprise environments. You'll ideally have: 8+ years' experience in enterprise infrastructure and networking. Strong hands-on enterprise network engineering experience. Extensive experience administering and supporting Nutanix environments. Strong knowledge of Nutanix AHV, Prism Central and Prism Element . Strong networking knowledge covering TCP/IP, routing, switching and VLANs . Experience with OSPF and BGP . Experience with SD-WAN, firewalls and VPN technologies . Experience supporting large, multi-site or distributed environments. Strong troubleshooting and root cause analysis skills. Experience leading technical resolution during major incidents. Experience designing resilient, highly available network and infrastructure solutions. Experience with monitoring, performance management and capacity planning. Strong technical documentation and operational runbook experience. Experience working with vendors, MSPs and external technology partners. Experience of network modernisation, infrastructure transformation or large-scale technology refresh programmes would also be highly valuable. What You'll Bring You'll be someone who: Takes genuine ownership of technical outcomes. Enjoys remaining hands-on and technically involved. Can operate calmly and effectively during major incidents. Has excellent analytical and problem-solving skills. Thinks about resilience, security and long-term supportability rather than simply fixing today's problem. Can challenge suppliers and technical partners confidently. Communicates complex technical issues clearly. Enjoys improving infrastructure rather than simply maintaining it. Leads through technical expertise, collaboration and example. Why This Role? This is an opportunity to take real technical ownership of a critical enterprise environment. You'll have the opportunity to influence network and infrastructure architecture, improve resilience and performance, lead complex technical initiatives and shape how the organisation operates its network and Nutanix platforms. If you're an experienced network/infrastructure engineer who wants to remain hands-on while operating at a senior technical level, we'd be keen to hear from you. Apply now to find out more about the role and the wider technology environment.
Aug 21, 2026
Full time
Senior Network & Infrastructure Lead Engineer Location: Hybrid, South London Job Type: Permanent We're looking for an experienced Senior Network & Infrastructure Lead Engineer to take technical ownership of a business-critical enterprise network and Nutanix infrastructure environment. This is a hands-on senior engineering role for someone who enjoys solving complex technical problems, improving infrastructure and taking ownership of how technology performs across a large and distributed estate. You'll be the technical authority for enterprise networking and Nutanix infrastructure, working across architecture, engineering, troubleshooting, resilience and continuous improvement. You'll also work closely with technology partners, vendors and managed service providers, providing technical challenge and ensuring services are delivered to a high standard. This isn't a general infrastructure management role. We're looking for someone who remains close to the technology , leads by example and enjoys getting into the detail when required. What You'll Be Doing Network Engineering Take technical ownership of enterprise network services across LAN, WAN, wireless and remote connectivity. Design, implement and support resilient network solutions across a large multi-site environment. Work with routing and switching technologies including OSPF and BGP . Support SD-WAN, firewalls, VPNs, VLANs, DNS and DHCP. Lead troubleshooting of complex network and connectivity issues. Support branch, office, warehouse, data centre and remote-site connectivity. Improve network monitoring, alerting, visibility and capacity management. Lead network lifecycle, refresh and modernisation initiatives. Conduct root cause analysis following major incidents and recurring faults. Review technical designs, network changes and implementation plans. Nutanix Infrastructure Take technical ownership of the organisation's Nutanix infrastructure platform . Administer and support Nutanix AHV clusters and Prism Central/Prism Element. Manage lifecycle activities, upgrades, patching and platform maintenance. Monitor and optimise performance, capacity, availability and resilience. Troubleshoot compute, storage, virtualisation and cluster-related issues. Develop and maintain technical standards, runbooks and operational procedures. Support backup, disaster recovery and business continuity requirements. Drive platform optimisation, standardisation and continuous improvement. Technical Leadership & Suppliers Act as the senior technical escalation point for network and Nutanix-related issues. Lead technical troubleshooting during major incidents and drive effective service restoration. Work with vendors, MSPs and technology partners to resolve complex technical issues. Review supplier technical proposals, designs, implementation plans and changes. Challenge suppliers constructively around resilience, performance, security and permanent remediation. Monitor supplier performance, technical risks and outstanding improvement actions. Ensure internal technical knowledge and documentation remain strong, reducing dependency on third parties. Continuous Improvement Define and maintain technical standards across networking and infrastructure. Improve resilience, stability, security and operational visibility. Identify opportunities for automation, simplification and standardisation. Maintain accurate network diagrams, configuration records, documentation and runbooks. Support disaster recovery testing and infrastructure resilience exercises. Communicate technical risks and recommendations clearly to both technical and non-technical stakeholders. What We're Looking For We're looking for someone with significant experience operating in complex, highly available enterprise environments. You'll ideally have: 8+ years' experience in enterprise infrastructure and networking. Strong hands-on enterprise network engineering experience. Extensive experience administering and supporting Nutanix environments. Strong knowledge of Nutanix AHV, Prism Central and Prism Element . Strong networking knowledge covering TCP/IP, routing, switching and VLANs . Experience with OSPF and BGP . Experience with SD-WAN, firewalls and VPN technologies . Experience supporting large, multi-site or distributed environments. Strong troubleshooting and root cause analysis skills. Experience leading technical resolution during major incidents. Experience designing resilient, highly available network and infrastructure solutions. Experience with monitoring, performance management and capacity planning. Strong technical documentation and operational runbook experience. Experience working with vendors, MSPs and external technology partners. Experience of network modernisation, infrastructure transformation or large-scale technology refresh programmes would also be highly valuable. What You'll Bring You'll be someone who: Takes genuine ownership of technical outcomes. Enjoys remaining hands-on and technically involved. Can operate calmly and effectively during major incidents. Has excellent analytical and problem-solving skills. Thinks about resilience, security and long-term supportability rather than simply fixing today's problem. Can challenge suppliers and technical partners confidently. Communicates complex technical issues clearly. Enjoys improving infrastructure rather than simply maintaining it. Leads through technical expertise, collaboration and example. Why This Role? This is an opportunity to take real technical ownership of a critical enterprise environment. You'll have the opportunity to influence network and infrastructure architecture, improve resilience and performance, lead complex technical initiatives and shape how the organisation operates its network and Nutanix platforms. If you're an experienced network/infrastructure engineer who wants to remain hands-on while operating at a senior technical level, we'd be keen to hear from you. Apply now to find out more about the role and the wider technology environment.
Position Summary The Infrastructure Engineer (L4) is the Hosting team's subject matter expert for VMware NSX-T and platform networking, and a well-rounded engineer across the wider VMware private cloud stack. The role owns NSX-T design standards, escalation and capability uplift within the team, while contributing to the day-to-day engineering and operation of the full private cloud estate - vSphere, vSAN, VCF, backup and disaster recovery - for customers with demanding availability and recovery expectations. Role Mission Claranet's strategy is to build long term, trusted relationships with customers by delivering secure, resilient, and high quality managed services. The Senior Infrastructure Engineer underpins this mission by ensuring critical infrastructure services are engineered, operated, and evolved to meet stringent regulatory, availability, and recovery expectations. Essential Roles & Responsibilities Infrastructure Engineering Design, implement, and support complex infrastructure solutions across on - premises, private cloud (VMware) environments including VMware NSX-T Lead planning, execution and disaster recovery activities from a VMware platform and networking perspective. Ensure infrastructure services are available, performant, and operating as designed Support the team to operate enterprise - grade backup, recovery, and data protection solutions, ensuring alignment with RPO/RTO requirements Senior Technical Leadership Act as the recognised NSX-T authority within the Hosting team Own NSX-T design standards, reference architectures, patterns and build documentation Deliver structured knowledge transfer, training and mentoring to raise NSX-T capability across the team, reducing single-person dependency Represent platform networking in design authority, change advisory and architecture forums Own the NSX-T upgrade and lifecycle roadmap across the estate Lead root cause analysis for major incidents Financial Services & Regulatory Compliance Ensure infrastructure and backup services comply with financial services regulations and frameworks (e.g. FCA, PRA, DORA, ISO 27001, SOC) Design and operate solutions that support operational resilience, business continuity, and disaster recovery Support regulatory audits, customer assurance activities, and risk assessments Position Specifications Behavioural Competencies - Organisational & Behavioural Fit Senior technical presence with confidence and gravitas Calm, methodical, and decisive under pressure Strong sense of ownership and accountability Excellent communicator with technical and non - technical audiences Critical Competencies - Technical Fit Essential: Proven experience as a senior infrastructure engineer supporting VMware mission - critical environments Deep, hands-on experience designing, implementing and operating VMware NSX-T / NSX 4.x in production, including Tier-0 and Tier-1 gateways, edge nodes and edge clusters, segments and overlay/VLAN transport zones, and NSX Manager lifecycle and upgrades Distributed Firewall and micro-segmentation policy design, plus gateway firewalling and NAT Dynamic routing and peering between NSX and physical fabric (BGP, ECMP, VRF), and NSX load balancing / IPsec & L2 VPN Troubleshooting overlay networking end to end (Geneve/TEP, MTU, uplink profiles, traceflow, packet capture) Strong understanding of operational resilience, DR, and business continuity requirements Shift & Working Pattern: Standard business hours, with participation in an on call rota (1 in 4, compensated) Benefits At Claranet, we go the extra mile with our people-because we believe in building a workplace where everyone feels valued and supported. Our flexible benefits package includes: Pension Scheme: Employer-matched contributions to help you plan for the future. Comprehensive Healthcare Coverage: Access to private medical care for your peace of mind and wellbeing. Discounted Gym Memberships: Prioritise your fitness with exclusive rates at leading gyms. Personalised Wellbeing Support: App-based resources and services available 24/7 Enhanced Annual Leave: 25 days of holiday, increasing to 27 days with service, plus bank holidays and a day off for your birthday. Continuous Learning & Development: Ongoing opportunities to grow your skills and advance your career. What makes us unique is Team Claranet , our internal community that supports causes close to our employees' hearts. We offer paid charity leave, support local charities across our offices, and host annual fundraising events, all backed by a dedicated committee. We're proud founding members of TC4RE (Technology Community for Racial Equality) working collectively to build a more diverse and inclusive tech industry. About Claranet Founded at the beginning of the dot com bubble in 1996, our CEO Charles Nasser had a light bulb moment to develop a truly customer-focused IT business. Since then, Claranet has grown from an Internet Service Provider (ISP) in the UK to being one of the leading business modernisation experts, who deliver solutions across 11+ countries. Equal Opportunities Statement Diversity, equity and inclusion are at the heart of what we value as an organisation. Claranet is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support any reasonable adjustments that are needed within the recruitment process. Ready to take the next step in your career with Claranet? Click 'apply' - we can't wait to meet you! To view full job description please visit our careers page
Aug 21, 2026
Full time
Position Summary The Infrastructure Engineer (L4) is the Hosting team's subject matter expert for VMware NSX-T and platform networking, and a well-rounded engineer across the wider VMware private cloud stack. The role owns NSX-T design standards, escalation and capability uplift within the team, while contributing to the day-to-day engineering and operation of the full private cloud estate - vSphere, vSAN, VCF, backup and disaster recovery - for customers with demanding availability and recovery expectations. Role Mission Claranet's strategy is to build long term, trusted relationships with customers by delivering secure, resilient, and high quality managed services. The Senior Infrastructure Engineer underpins this mission by ensuring critical infrastructure services are engineered, operated, and evolved to meet stringent regulatory, availability, and recovery expectations. Essential Roles & Responsibilities Infrastructure Engineering Design, implement, and support complex infrastructure solutions across on - premises, private cloud (VMware) environments including VMware NSX-T Lead planning, execution and disaster recovery activities from a VMware platform and networking perspective. Ensure infrastructure services are available, performant, and operating as designed Support the team to operate enterprise - grade backup, recovery, and data protection solutions, ensuring alignment with RPO/RTO requirements Senior Technical Leadership Act as the recognised NSX-T authority within the Hosting team Own NSX-T design standards, reference architectures, patterns and build documentation Deliver structured knowledge transfer, training and mentoring to raise NSX-T capability across the team, reducing single-person dependency Represent platform networking in design authority, change advisory and architecture forums Own the NSX-T upgrade and lifecycle roadmap across the estate Lead root cause analysis for major incidents Financial Services & Regulatory Compliance Ensure infrastructure and backup services comply with financial services regulations and frameworks (e.g. FCA, PRA, DORA, ISO 27001, SOC) Design and operate solutions that support operational resilience, business continuity, and disaster recovery Support regulatory audits, customer assurance activities, and risk assessments Position Specifications Behavioural Competencies - Organisational & Behavioural Fit Senior technical presence with confidence and gravitas Calm, methodical, and decisive under pressure Strong sense of ownership and accountability Excellent communicator with technical and non - technical audiences Critical Competencies - Technical Fit Essential: Proven experience as a senior infrastructure engineer supporting VMware mission - critical environments Deep, hands-on experience designing, implementing and operating VMware NSX-T / NSX 4.x in production, including Tier-0 and Tier-1 gateways, edge nodes and edge clusters, segments and overlay/VLAN transport zones, and NSX Manager lifecycle and upgrades Distributed Firewall and micro-segmentation policy design, plus gateway firewalling and NAT Dynamic routing and peering between NSX and physical fabric (BGP, ECMP, VRF), and NSX load balancing / IPsec & L2 VPN Troubleshooting overlay networking end to end (Geneve/TEP, MTU, uplink profiles, traceflow, packet capture) Strong understanding of operational resilience, DR, and business continuity requirements Shift & Working Pattern: Standard business hours, with participation in an on call rota (1 in 4, compensated) Benefits At Claranet, we go the extra mile with our people-because we believe in building a workplace where everyone feels valued and supported. Our flexible benefits package includes: Pension Scheme: Employer-matched contributions to help you plan for the future. Comprehensive Healthcare Coverage: Access to private medical care for your peace of mind and wellbeing. Discounted Gym Memberships: Prioritise your fitness with exclusive rates at leading gyms. Personalised Wellbeing Support: App-based resources and services available 24/7 Enhanced Annual Leave: 25 days of holiday, increasing to 27 days with service, plus bank holidays and a day off for your birthday. Continuous Learning & Development: Ongoing opportunities to grow your skills and advance your career. What makes us unique is Team Claranet , our internal community that supports causes close to our employees' hearts. We offer paid charity leave, support local charities across our offices, and host annual fundraising events, all backed by a dedicated committee. We're proud founding members of TC4RE (Technology Community for Racial Equality) working collectively to build a more diverse and inclusive tech industry. About Claranet Founded at the beginning of the dot com bubble in 1996, our CEO Charles Nasser had a light bulb moment to develop a truly customer-focused IT business. Since then, Claranet has grown from an Internet Service Provider (ISP) in the UK to being one of the leading business modernisation experts, who deliver solutions across 11+ countries. Equal Opportunities Statement Diversity, equity and inclusion are at the heart of what we value as an organisation. Claranet is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support any reasonable adjustments that are needed within the recruitment process. Ready to take the next step in your career with Claranet? Click 'apply' - we can't wait to meet you! To view full job description please visit our careers page
Job Description:DXC Technology is committed to building diverse, inclusive teams. We welcome applications from all backgrounds and particularly encourage interest from women, underrepresented groups, and neurodivergent candidates. We offer reasonable adjustments throughout the hiring process and are dedicated to creating a supportive, accessible environment for everyone.OSM Migration Service LeadLocation: Farnborough (onsite 5 days per week)Due to the nature of the work and the customers we support, the successful candidate must be eligible to meet UK Government and contractual personnel security requirements, including the applicable residency requirements for the role, and have the right to work in the United Kingdom. Some roles may also be subject to nationality requirements where these are necessary to meet UK Government or contractual security obligations.The OSM Migration Service Lead is a senior technical leadership position responsible for designing, planning, executing and managing large-scale operational services migrations for defence and aerospace clients. You will lead cross-functional teams through complex infrastructure and application migrations, ensuring minimal business disruption whilst maintaining the highest standards of security, compliance and service continuity. This role requires exceptional technical expertise combined with strong programme management discipline and customer leadership.Key ResponsibilitiesMigration Programme LeadershipLead end-to-end planning, execution and management of complex operational services migrations across defence and aerospace environments.Develop comprehensive migration strategies, roadmaps and execution plans aligned with customer objectives and security requirements.Manage migration timelines, budgets, resources and risks, ensuring on-time and on-budget delivery.Establish and maintain governance structures, including steering committees, workstreams and escalation protocols.Conduct thorough business impact assessments and define migration success criteria aligned to customer priorities.Serve as the primary point of contact between the customer and the service provider, ensuring alignment of IT services with business objectives and contractual obligations.Technical Architecture & DesignDesign target-state operational architectures incorporating modern IT infrastructure, cloud services and integrated systems.Evaluate migration approaches (phased, big-bang, hybrid) and recommend optimal strategies based on risk, timeline and cost factors.Ensure migrated services meet security requirements including MOD Classification Guides, ITAR and defence security standards.Lead technical design reviews and validation testing to ensure data integrity, system performance and operational readiness.Document architecture decisions, migration methodologies and operational procedures for knowledge transfer and continuity.Team & Resource ManagementLead, mentor and develop technical migration teams including engineers, architects, DBAs and infrastructure specialists.Manage resource allocation, onboarding of cleared personnel and coordination across multiple work streams.Engage third-party vendors and subcontractors, managing SLAs and quality deliverables.Foster a culture of accountability, technical excellence and continuous improvement within the migration team.Customer & Stakeholder ManagementServe as primary technical authority and trusted advisor to senior customer stakeholders throughout the migration lifecycle.Provide regular executive-level reporting on migration progress, risks, issues and resolutions.Manage customer expectations, communications and change management throughout the migration journey.Lead technical workshops, design sessions and validation activities with customer technical teams.Risk & Quality ManagementIdentify, assess and actively manage migration risks, developing mitigation strategies and contingency plans.Establish quality assurance frameworks, testing protocols and validation procedures to ensure customer satisfaction.Ensure compliance with security vetting requirements, personnel security policies and defence contractor obligations.Manage incidents, issues and change requests during migration phases, ensuring rapid resolution.Conduct post-migration reviews and lessons learned sessions to drive continuous improvement.Support audit and compliance activities, maintaining accurate records and evidence of service management actions.Service Transition & HandoverPlan and execute smooth transition to operational support, ensuring customer operations teams are fully prepared.Develop comprehensive operational documentation, runbooks and knowledge transfer materials.Lead training programmes for customer personnel on new systems, processes and operational procedures.Establish service level agreements (SLAs) and operational metrics for migrated services.What You'll BringExperience in IT operations, infrastructure migration or systems implementation.Previous background in leading large-scale migration programmes or technical projects (preferably £2m+ in value).Proven experience managing defence, aerospace or government technology programmes.Strong background in enterprise infrastructure including data centres, servers, storage, networking and virtualisation.Demonstrated experience with cloud migration (AWS, Azure, or private cloud) and hybrid infrastructure models.Track record of successful delivery of complex technical projects with multiple stakeholders and tight timelines.Technical KnowledgeDeep understanding of IT infrastructure architecture, capacity planning and performance optimisation.Strong knowledge of cloud platforms (AWS, Azure or equivalent) and hybrid deployment models.Experience with configuration management, automation tools and infrastructure-as-code practices.Understanding of database migration tools, methodologies and best practices.Knowledge of IT service management frameworks (ITIL, ITSM) and operational readiness processes.Proficiency with service management tools (ServiceNow).Familiarity with MOD security requirements, classification handling and defence contractor compliance frameworks.Programme & Project ManagementProficiency in formal project management methodologies (PRINCE2, PMI or equivalent).Strong experience with risk management, issue resolution and change control.Proven ability to develop business cases, secure funding and manage large budgets.Experience with migration planning tools and project management software (MS Project, Jira, ServiceNow or similar).Personal AttributesExceptional leadership capabilities with ability to motivate and develop technical teams.Outstanding communication and stakeholder management skills - able to translate complex technical concepts for executive audiences.Strong problem-solving and analytical abilities with excellent attention to detail.Ability to work effectively in high-pressure environments and manage competing priorities.Demonstrated commitment to security-conscious behaviours and information protection.Customer-focused mindset with proven ability to build and maintain long-term client relationships.At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
Aug 20, 2026
Full time
Job Description:DXC Technology is committed to building diverse, inclusive teams. We welcome applications from all backgrounds and particularly encourage interest from women, underrepresented groups, and neurodivergent candidates. We offer reasonable adjustments throughout the hiring process and are dedicated to creating a supportive, accessible environment for everyone.OSM Migration Service LeadLocation: Farnborough (onsite 5 days per week)Due to the nature of the work and the customers we support, the successful candidate must be eligible to meet UK Government and contractual personnel security requirements, including the applicable residency requirements for the role, and have the right to work in the United Kingdom. Some roles may also be subject to nationality requirements where these are necessary to meet UK Government or contractual security obligations.The OSM Migration Service Lead is a senior technical leadership position responsible for designing, planning, executing and managing large-scale operational services migrations for defence and aerospace clients. You will lead cross-functional teams through complex infrastructure and application migrations, ensuring minimal business disruption whilst maintaining the highest standards of security, compliance and service continuity. This role requires exceptional technical expertise combined with strong programme management discipline and customer leadership.Key ResponsibilitiesMigration Programme LeadershipLead end-to-end planning, execution and management of complex operational services migrations across defence and aerospace environments.Develop comprehensive migration strategies, roadmaps and execution plans aligned with customer objectives and security requirements.Manage migration timelines, budgets, resources and risks, ensuring on-time and on-budget delivery.Establish and maintain governance structures, including steering committees, workstreams and escalation protocols.Conduct thorough business impact assessments and define migration success criteria aligned to customer priorities.Serve as the primary point of contact between the customer and the service provider, ensuring alignment of IT services with business objectives and contractual obligations.Technical Architecture & DesignDesign target-state operational architectures incorporating modern IT infrastructure, cloud services and integrated systems.Evaluate migration approaches (phased, big-bang, hybrid) and recommend optimal strategies based on risk, timeline and cost factors.Ensure migrated services meet security requirements including MOD Classification Guides, ITAR and defence security standards.Lead technical design reviews and validation testing to ensure data integrity, system performance and operational readiness.Document architecture decisions, migration methodologies and operational procedures for knowledge transfer and continuity.Team & Resource ManagementLead, mentor and develop technical migration teams including engineers, architects, DBAs and infrastructure specialists.Manage resource allocation, onboarding of cleared personnel and coordination across multiple work streams.Engage third-party vendors and subcontractors, managing SLAs and quality deliverables.Foster a culture of accountability, technical excellence and continuous improvement within the migration team.Customer & Stakeholder ManagementServe as primary technical authority and trusted advisor to senior customer stakeholders throughout the migration lifecycle.Provide regular executive-level reporting on migration progress, risks, issues and resolutions.Manage customer expectations, communications and change management throughout the migration journey.Lead technical workshops, design sessions and validation activities with customer technical teams.Risk & Quality ManagementIdentify, assess and actively manage migration risks, developing mitigation strategies and contingency plans.Establish quality assurance frameworks, testing protocols and validation procedures to ensure customer satisfaction.Ensure compliance with security vetting requirements, personnel security policies and defence contractor obligations.Manage incidents, issues and change requests during migration phases, ensuring rapid resolution.Conduct post-migration reviews and lessons learned sessions to drive continuous improvement.Support audit and compliance activities, maintaining accurate records and evidence of service management actions.Service Transition & HandoverPlan and execute smooth transition to operational support, ensuring customer operations teams are fully prepared.Develop comprehensive operational documentation, runbooks and knowledge transfer materials.Lead training programmes for customer personnel on new systems, processes and operational procedures.Establish service level agreements (SLAs) and operational metrics for migrated services.What You'll BringExperience in IT operations, infrastructure migration or systems implementation.Previous background in leading large-scale migration programmes or technical projects (preferably £2m+ in value).Proven experience managing defence, aerospace or government technology programmes.Strong background in enterprise infrastructure including data centres, servers, storage, networking and virtualisation.Demonstrated experience with cloud migration (AWS, Azure, or private cloud) and hybrid infrastructure models.Track record of successful delivery of complex technical projects with multiple stakeholders and tight timelines.Technical KnowledgeDeep understanding of IT infrastructure architecture, capacity planning and performance optimisation.Strong knowledge of cloud platforms (AWS, Azure or equivalent) and hybrid deployment models.Experience with configuration management, automation tools and infrastructure-as-code practices.Understanding of database migration tools, methodologies and best practices.Knowledge of IT service management frameworks (ITIL, ITSM) and operational readiness processes.Proficiency with service management tools (ServiceNow).Familiarity with MOD security requirements, classification handling and defence contractor compliance frameworks.Programme & Project ManagementProficiency in formal project management methodologies (PRINCE2, PMI or equivalent).Strong experience with risk management, issue resolution and change control.Proven ability to develop business cases, secure funding and manage large budgets.Experience with migration planning tools and project management software (MS Project, Jira, ServiceNow or similar).Personal AttributesExceptional leadership capabilities with ability to motivate and develop technical teams.Outstanding communication and stakeholder management skills - able to translate complex technical concepts for executive audiences.Strong problem-solving and analytical abilities with excellent attention to detail.Ability to work effectively in high-pressure environments and manage competing priorities.Demonstrated commitment to security-conscious behaviours and information protection.Customer-focused mindset with proven ability to build and maintain long-term client relationships.At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
Senior Infrastructure Engineer - Leicester (hybrid, 3 days onsite) £70,000 - £80,000 Own an Azure migration from the ground up. Our client is moving from a private cloud, Windows Server environment to a modern Azure-first setup, and they're only at the pre-planning stage. That means you design it, you build it, you deliver it. Cradle to grave. This is a senior, hands-on technical role (with leadership in due course) in a small IT function. You'll sit as peer to the Head of IT Services, owning infrastructure, cloud, networking, security technologies and integration architecture while they run service management and end-user computing. Two different lanes, same level. What you'll be doing: Leading technical design and delivery of the Azure migration, working with internal stakeholders and third-party partners Owning Azure and Microsoft 365 architecture: landing zones, Entra ID, Intune, Defender, Purview Holding infrastructure availability, resilience and performance during the transition Setting the technical standards for integration, APIs and platform connectivity Acting as senior technical escalation point for the team Building out the platform engineering capability as the function grows (a Cloud Engineer hire is planned for 2027, who'll report to you) What you'll need: Strong hands-on experience with Microsoft Azure and Microsoft 365, not just strategy from the sidelines Solid background across Windows Server, networking and core infrastructure Proven delivery of cloud migration or infrastructure transformation Working knowledge of Entra ID, Intune, Defender and security best practice Experience securing cloud and infrastructure platforms: firewalls, WAF, network security, vulnerability management, Zero Trust Comfortable operating at both strategic and hands-on level in a small team Confidence managing third-party suppliers and technical partners Nice to have: Business Central SaaS, Nessus Tenable, Azure DevOps, PowerShell, Terraform/IaC, SQL, Meraki, and any exposure to building or governing API/integration platforms. Security isn't all on you: there's a 24/7 SOC in place, so you're not carrying incident response alone. CyberEssentials and/or ISO27001 exposure is a strong plus. Three days a week in the Leicester office, the rest remote. Standard hours Monday to Friday with occasional out-of-hours work during major incidents or deployments. If you want a migration you can actually own from day one, not inherit halfway through, this is it. Apply now
Aug 20, 2026
Full time
Senior Infrastructure Engineer - Leicester (hybrid, 3 days onsite) £70,000 - £80,000 Own an Azure migration from the ground up. Our client is moving from a private cloud, Windows Server environment to a modern Azure-first setup, and they're only at the pre-planning stage. That means you design it, you build it, you deliver it. Cradle to grave. This is a senior, hands-on technical role (with leadership in due course) in a small IT function. You'll sit as peer to the Head of IT Services, owning infrastructure, cloud, networking, security technologies and integration architecture while they run service management and end-user computing. Two different lanes, same level. What you'll be doing: Leading technical design and delivery of the Azure migration, working with internal stakeholders and third-party partners Owning Azure and Microsoft 365 architecture: landing zones, Entra ID, Intune, Defender, Purview Holding infrastructure availability, resilience and performance during the transition Setting the technical standards for integration, APIs and platform connectivity Acting as senior technical escalation point for the team Building out the platform engineering capability as the function grows (a Cloud Engineer hire is planned for 2027, who'll report to you) What you'll need: Strong hands-on experience with Microsoft Azure and Microsoft 365, not just strategy from the sidelines Solid background across Windows Server, networking and core infrastructure Proven delivery of cloud migration or infrastructure transformation Working knowledge of Entra ID, Intune, Defender and security best practice Experience securing cloud and infrastructure platforms: firewalls, WAF, network security, vulnerability management, Zero Trust Comfortable operating at both strategic and hands-on level in a small team Confidence managing third-party suppliers and technical partners Nice to have: Business Central SaaS, Nessus Tenable, Azure DevOps, PowerShell, Terraform/IaC, SQL, Meraki, and any exposure to building or governing API/integration platforms. Security isn't all on you: there's a 24/7 SOC in place, so you're not carrying incident response alone. CyberEssentials and/or ISO27001 exposure is a strong plus. Three days a week in the Leicester office, the rest remote. Standard hours Monday to Friday with occasional out-of-hours work during major incidents or deployments. If you want a migration you can actually own from day one, not inherit halfway through, this is it. Apply now
My client are a leading Microsoft-focused Managed Services Provider delivering exceptional IT support and solutions to a wide range of clients. As part of their ongoing growth, they are looking for a highly skilled and proactive 2nd Line Support Technician to join their team. If you are passionate about technology and looking to advance your career in a dynamic and client-focused environment, this could be the company for you! Job Summary As a 2nd/3rd Line Support Engineer, you will be responsible for handling more complex technical issue, either from direct client contact, or escalation. You will work with various Microsoft technologies, providing in-depth troubleshooting, proactive maintenance, and ensuring timely resolution of client issues. You will also be responsible for onboarding new clients and completing customer projects, including on-site work. You'll play a key role in maintaining high customer satisfaction while working closely with the senior team for further escalations when necessary. As part of my client's commitment to delivering outstanding service, they expect their team to not only resolve technical issues, but also identify potential opportunities to enhance clients' operations. This includes recommending appropriate hardware, software or service upgrades that align with the customer's needs, ensuring they are also benefitting from the best possible solutions. Key Responsibilities Provide technical support: Troubleshooting complex issues across a variety of Microsoft technologies (Windows, Microsoft 365, Azure, etc.) and providing exceptional onsite and remote technical support to clients. Problem-solving and troubleshooting: Diagnose and resolve hardware, software, and network issues, ensuring minimal disruption to customers. Microsoft technology expertise: Manage and troubleshoot issues related to Microsoft 365, Azure, Active Directory, Microsoft Exchange, and Windows Server environments. Network troubleshooting: Investigate and resolve issues related to DNS, DHCP, firewalls, VPNs, and general network configurations. Actively identify and recommend improvements or enhancements to clients' IT infrastructure, including hardware, software, and managed services. Build strong relationships with clients, understanding their evolving needs, and offering relevant technology solutions. Collaborate with the sales team to ensure seamless delivery of recommended products or services. Incident management: Take ownership of escalated tickets, ensuring all issues are resolved within the agreed service levels and maintaining excellent communication with clients throughout. Collaboration with senior and project teams: Escalate advanced issues to the senior team when necessary and assist in project implementations as needed. Documentation: Ensure all incidents, solutions, and client interactions are logged in the ticketing system and contribute to internal knowledge sharing. Mentoring: Assist in mentoring and supporting 1st line support staff by sharing knowledge and best practices when appropriate. Required Skills and Experience Experience in a similar role: Solid experience in a 2nd line support role, preferably within a Managed Services Provider (MSP) environment. In-depth Microsoft knowledge: Strong technical skills with Windows Server, Microsoft 365 (including Exchange, SharePoint, and Teams), Azure AD, and Microsoft Active Directory. Networking: Comprehensive understanding of TCP/IP, DNS, DHCP, VPNs, firewalls, and router/switch configurations. Backup and disaster recovery: Familiarity with backup solutions, including configuration and troubleshooting. Excellent communication skills: Strong verbal and written communication skills, with the ability to interact effectively with clients and explain technical issues clearly. Customer service orientation: A proactive approach to delivering excellent customer service, ensuring high levels of client satisfaction. Problem-solving skills: Strong analytical and troubleshooting abilities, with a focus on root cause analysis. Desirable Skills Virtualisation: Experience with virtualisation technologies such as Hyper-V or VMware. Microsoft certifications: Certifications such as Microsoft Certified: Azure Administrator, Microsoft 365 Certified: Enterprise Administrator, or equivalent. Cloud services: Experience with cloud platforms and services, particularly Microsoft 365. Security awareness: Understanding of IT security best practices, including firewall management, antivirus solutions, and data protection policies. Project experience: Exposure to IT project work, such as migrations, deployments, or upgrades. Salary £34,000 - £40,000
Aug 20, 2026
Full time
My client are a leading Microsoft-focused Managed Services Provider delivering exceptional IT support and solutions to a wide range of clients. As part of their ongoing growth, they are looking for a highly skilled and proactive 2nd Line Support Technician to join their team. If you are passionate about technology and looking to advance your career in a dynamic and client-focused environment, this could be the company for you! Job Summary As a 2nd/3rd Line Support Engineer, you will be responsible for handling more complex technical issue, either from direct client contact, or escalation. You will work with various Microsoft technologies, providing in-depth troubleshooting, proactive maintenance, and ensuring timely resolution of client issues. You will also be responsible for onboarding new clients and completing customer projects, including on-site work. You'll play a key role in maintaining high customer satisfaction while working closely with the senior team for further escalations when necessary. As part of my client's commitment to delivering outstanding service, they expect their team to not only resolve technical issues, but also identify potential opportunities to enhance clients' operations. This includes recommending appropriate hardware, software or service upgrades that align with the customer's needs, ensuring they are also benefitting from the best possible solutions. Key Responsibilities Provide technical support: Troubleshooting complex issues across a variety of Microsoft technologies (Windows, Microsoft 365, Azure, etc.) and providing exceptional onsite and remote technical support to clients. Problem-solving and troubleshooting: Diagnose and resolve hardware, software, and network issues, ensuring minimal disruption to customers. Microsoft technology expertise: Manage and troubleshoot issues related to Microsoft 365, Azure, Active Directory, Microsoft Exchange, and Windows Server environments. Network troubleshooting: Investigate and resolve issues related to DNS, DHCP, firewalls, VPNs, and general network configurations. Actively identify and recommend improvements or enhancements to clients' IT infrastructure, including hardware, software, and managed services. Build strong relationships with clients, understanding their evolving needs, and offering relevant technology solutions. Collaborate with the sales team to ensure seamless delivery of recommended products or services. Incident management: Take ownership of escalated tickets, ensuring all issues are resolved within the agreed service levels and maintaining excellent communication with clients throughout. Collaboration with senior and project teams: Escalate advanced issues to the senior team when necessary and assist in project implementations as needed. Documentation: Ensure all incidents, solutions, and client interactions are logged in the ticketing system and contribute to internal knowledge sharing. Mentoring: Assist in mentoring and supporting 1st line support staff by sharing knowledge and best practices when appropriate. Required Skills and Experience Experience in a similar role: Solid experience in a 2nd line support role, preferably within a Managed Services Provider (MSP) environment. In-depth Microsoft knowledge: Strong technical skills with Windows Server, Microsoft 365 (including Exchange, SharePoint, and Teams), Azure AD, and Microsoft Active Directory. Networking: Comprehensive understanding of TCP/IP, DNS, DHCP, VPNs, firewalls, and router/switch configurations. Backup and disaster recovery: Familiarity with backup solutions, including configuration and troubleshooting. Excellent communication skills: Strong verbal and written communication skills, with the ability to interact effectively with clients and explain technical issues clearly. Customer service orientation: A proactive approach to delivering excellent customer service, ensuring high levels of client satisfaction. Problem-solving skills: Strong analytical and troubleshooting abilities, with a focus on root cause analysis. Desirable Skills Virtualisation: Experience with virtualisation technologies such as Hyper-V or VMware. Microsoft certifications: Certifications such as Microsoft Certified: Azure Administrator, Microsoft 365 Certified: Enterprise Administrator, or equivalent. Cloud services: Experience with cloud platforms and services, particularly Microsoft 365. Security awareness: Understanding of IT security best practices, including firewall management, antivirus solutions, and data protection policies. Project experience: Exposure to IT project work, such as migrations, deployments, or upgrades. Salary £34,000 - £40,000
IT Support Manager Tailor Made Technologies, Petersfield (On-site) Overview of the Role We are currently recruiting an experienced Site-Based Onsite IT Manager who will be based in Petersfield at one of our fastest growing client sites. This role will join our established onsite engineering team, providing day-to-day IT support for our client with some leadership responsibilities mixed in. It would suit an experienced 2nd/3rd line engineer looking to take on a formal leadership role. You will bring your IT knowledge, customer service experience, and team coordination skills to deliver an efficient, approachable, and streamlined approach to resolving IT issues. As the Onsite IT Supervisor, you will play a key role in supporting and guiding a small onsite team, while remaining actively involved in hands-on technical support. You will be expected to work on-site five days per week. Key Responsibilities As an Onsite IT Manager, you will act as both a senior technical resource and a point of coordination for the onsite team. Responsibilities include: Supporting and guiding the onsite support team on a day-to-day basis Acting as an escalation point for technical issues where required Coordinating incidents and service requests with the customer Ensuring clear and effective communication between the client and support teams Delivering excellent customer service through efficient ticket management Providing first-line and second line fixes where possible Escalating incidents appropriately when necessary Managing and prioritising workload queues in line with SLAs Supporting the service desk and wider IT teams when required Assisting with project work and non-BAU tasks Maintaining a proactive approach to improving service delivery and customer satisfaction Skills & Experience Core Experience Experience working within an IT support or service desk environment Experience providing guidance or informal leadership to team members Familiarity with ticketing systems and incident management processes Technical Skills (Desirable) Experience in some of the following is beneficial (not all required): Azure or AWS cloud Windows Desktop configuration and support Windows Server support Microsoft 365 / Office 365 Microsoft Exchange Active Directory administration VMware Citrix Networking fundamentals ITIL framework knowledge Essential Skills & Behaviours Strong communication and interpersonal skills Organised and able to prioritise workload effectively Customer-focused mindset Team-oriented with a supportive approach Proactive and self-motivated Ability to remain calm under pressure Problem-solving mindset with attention to detail Ability to coach and support colleagues where needed About Tailor Made Technologies Tailor Made Technologies is a fast-growing technology company based in Whiteley, near Fareham. We are an award-winning Managed Service Provider supporting clients across the UK and Europe. We pride ourselves on our strong team culture and commitment to delivering exceptional service. When you join us, you'll be part of a supportive and forward-thinking environment where your development is actively encouraged. Benefits Competitive salary Structured training and development programme Collaborative and progressive working environment 25 days holiday plus bank holidays Birthday day off Health plan cover IT purchasing scheme Company pension
Aug 20, 2026
Full time
IT Support Manager Tailor Made Technologies, Petersfield (On-site) Overview of the Role We are currently recruiting an experienced Site-Based Onsite IT Manager who will be based in Petersfield at one of our fastest growing client sites. This role will join our established onsite engineering team, providing day-to-day IT support for our client with some leadership responsibilities mixed in. It would suit an experienced 2nd/3rd line engineer looking to take on a formal leadership role. You will bring your IT knowledge, customer service experience, and team coordination skills to deliver an efficient, approachable, and streamlined approach to resolving IT issues. As the Onsite IT Supervisor, you will play a key role in supporting and guiding a small onsite team, while remaining actively involved in hands-on technical support. You will be expected to work on-site five days per week. Key Responsibilities As an Onsite IT Manager, you will act as both a senior technical resource and a point of coordination for the onsite team. Responsibilities include: Supporting and guiding the onsite support team on a day-to-day basis Acting as an escalation point for technical issues where required Coordinating incidents and service requests with the customer Ensuring clear and effective communication between the client and support teams Delivering excellent customer service through efficient ticket management Providing first-line and second line fixes where possible Escalating incidents appropriately when necessary Managing and prioritising workload queues in line with SLAs Supporting the service desk and wider IT teams when required Assisting with project work and non-BAU tasks Maintaining a proactive approach to improving service delivery and customer satisfaction Skills & Experience Core Experience Experience working within an IT support or service desk environment Experience providing guidance or informal leadership to team members Familiarity with ticketing systems and incident management processes Technical Skills (Desirable) Experience in some of the following is beneficial (not all required): Azure or AWS cloud Windows Desktop configuration and support Windows Server support Microsoft 365 / Office 365 Microsoft Exchange Active Directory administration VMware Citrix Networking fundamentals ITIL framework knowledge Essential Skills & Behaviours Strong communication and interpersonal skills Organised and able to prioritise workload effectively Customer-focused mindset Team-oriented with a supportive approach Proactive and self-motivated Ability to remain calm under pressure Problem-solving mindset with attention to detail Ability to coach and support colleagues where needed About Tailor Made Technologies Tailor Made Technologies is a fast-growing technology company based in Whiteley, near Fareham. We are an award-winning Managed Service Provider supporting clients across the UK and Europe. We pride ourselves on our strong team culture and commitment to delivering exceptional service. When you join us, you'll be part of a supportive and forward-thinking environment where your development is actively encouraged. Benefits Competitive salary Structured training and development programme Collaborative and progressive working environment 25 days holiday plus bank holidays Birthday day off Health plan cover IT purchasing scheme Company pension
