Joshua Robert Recruitment
Barnwood, Gloucestershire
The Opportunity A leading UK property investment and development business is seeking an Asset Manager to join its growing Scotland-based team, focusing on a high-quality retail portfolio. This is an outstanding opportunity to join a well-capitalised, highly respected client-side platform with an active asset management strategy and long-term investment horizon. The role offers significant exposure across the full asset lifecycle, working closely with senior leadership on strategic initiatives, leasing, repositioning and value creation across a diverse retail portfolio. This opportunity would suit either: An existing Asset Manager looking to join a leading client-side business, or A Surveyor currently in Valuation, Agency or Property Management looking to transition into asset management. Key Responsibilities Deliver proactive asset management initiatives to enhance value across a retail-focused portfolio Work closely with leasing agents on lettings, regears and lease restructures Identify and execute value-add opportunities, including refurbishments, repurposing and tenant mix strategy Support investment and disposal activity, including underwriting and due diligence Produce and present asset business plans and performance reporting Liaise with internal teams and external advisors including agents, solicitors and consultants About You Degree qualified in Real Estate / Property or related discipline Ideally MRICS qualified (or working towards) Background in valuation, agency, property management or asset management Strong commercial awareness and understanding of the UK retail property market Analytical mindset with the ability to identify and deliver value creation opportunities Excellent communication and stakeholder management skills What s on Offer Opportunity to join a market-leading client-side property business Exposure to high-profile retail assets and strategic asset management projects Flexible / hybrid working Highly collaborative and entrepreneurial team environment Competitive salary and bonus package
Mar 10, 2026
Full time
The Opportunity A leading UK property investment and development business is seeking an Asset Manager to join its growing Scotland-based team, focusing on a high-quality retail portfolio. This is an outstanding opportunity to join a well-capitalised, highly respected client-side platform with an active asset management strategy and long-term investment horizon. The role offers significant exposure across the full asset lifecycle, working closely with senior leadership on strategic initiatives, leasing, repositioning and value creation across a diverse retail portfolio. This opportunity would suit either: An existing Asset Manager looking to join a leading client-side business, or A Surveyor currently in Valuation, Agency or Property Management looking to transition into asset management. Key Responsibilities Deliver proactive asset management initiatives to enhance value across a retail-focused portfolio Work closely with leasing agents on lettings, regears and lease restructures Identify and execute value-add opportunities, including refurbishments, repurposing and tenant mix strategy Support investment and disposal activity, including underwriting and due diligence Produce and present asset business plans and performance reporting Liaise with internal teams and external advisors including agents, solicitors and consultants About You Degree qualified in Real Estate / Property or related discipline Ideally MRICS qualified (or working towards) Background in valuation, agency, property management or asset management Strong commercial awareness and understanding of the UK retail property market Analytical mindset with the ability to identify and deliver value creation opportunities Excellent communication and stakeholder management skills What s on Offer Opportunity to join a market-leading client-side property business Exposure to high-profile retail assets and strategic asset management projects Flexible / hybrid working Highly collaborative and entrepreneurial team environment Competitive salary and bonus package
A unique opportunity has arisen for an experienced Sales or Lettings Negotiator to join our National auctioneer client, based in Thorpe Bay SS1, as an Auction Sales Consultant. (NO WEEKENDS, MONDAY TO FRIDAY) Property Sales or Lettings experience is paramount (At least a year within an Estate agency) and charisma, determination, energy and an outgoing personality are also a must for this well established independent Estate agency As an Auction Sales Consultant, you will be confident in dealing with properties and clients across the range different properties and be involved in the auction process prior to any scheduled event. This will also consist of generating /carrying out viewings and providing clients and buyers with all relevant information. Responsibilities include but will not be limited to: Coordinating canvassing activities to generate new business Booking market appraisals Carrying out viewings Taking calls from in bound prospective buyers and arranging viewings accordingly Maintaining regular contact vendors / clients and other relevant parties prior to auctions Explaining the auction process to prospective clients Guiding buyers, vendors through the auction process and providing them with all auction details and brochures Contributing to the smooth running of the branch on a daily basis excellent administration ability and use of agency software systems Full training provided. Must have a full UK driving licence and own vehicle. The Successful Applicant will need to possess the following skills Candidates should be target-driven and have a strong desire to succeed within a sales environment Excellent communication skills and able to articulate ideas in a concise way Enjoy working in a team environment A desire to want to progress and challenge yourself Estate agency Sales or Lettings experience (Minimum of 1 Year) Have a strong desire to succeed within a sales environment This Senior Sales Negotiator position is a fantastic opportunity for the right candidate, with long term career prospects. Local experience is not essential. The hours will be: Monday to Friday 9.00am to 5.00pm (No Weekends) Salary range will be: 25.000 - 28.000pa Basic salary, OTE around 32,000 to 37.000pa Depending on performance If this role is of interest to you and you and you feel you have the necessary experience, please send over you most up to date to Steve or Kelly. Due to the high volume of enquiries that we receive, we are not always able to respond to all CVs. If you have not received a response within one week, please assume that your application has been unsuccessful.
Mar 05, 2026
Full time
A unique opportunity has arisen for an experienced Sales or Lettings Negotiator to join our National auctioneer client, based in Thorpe Bay SS1, as an Auction Sales Consultant. (NO WEEKENDS, MONDAY TO FRIDAY) Property Sales or Lettings experience is paramount (At least a year within an Estate agency) and charisma, determination, energy and an outgoing personality are also a must for this well established independent Estate agency As an Auction Sales Consultant, you will be confident in dealing with properties and clients across the range different properties and be involved in the auction process prior to any scheduled event. This will also consist of generating /carrying out viewings and providing clients and buyers with all relevant information. Responsibilities include but will not be limited to: Coordinating canvassing activities to generate new business Booking market appraisals Carrying out viewings Taking calls from in bound prospective buyers and arranging viewings accordingly Maintaining regular contact vendors / clients and other relevant parties prior to auctions Explaining the auction process to prospective clients Guiding buyers, vendors through the auction process and providing them with all auction details and brochures Contributing to the smooth running of the branch on a daily basis excellent administration ability and use of agency software systems Full training provided. Must have a full UK driving licence and own vehicle. The Successful Applicant will need to possess the following skills Candidates should be target-driven and have a strong desire to succeed within a sales environment Excellent communication skills and able to articulate ideas in a concise way Enjoy working in a team environment A desire to want to progress and challenge yourself Estate agency Sales or Lettings experience (Minimum of 1 Year) Have a strong desire to succeed within a sales environment This Senior Sales Negotiator position is a fantastic opportunity for the right candidate, with long term career prospects. Local experience is not essential. The hours will be: Monday to Friday 9.00am to 5.00pm (No Weekends) Salary range will be: 25.000 - 28.000pa Basic salary, OTE around 32,000 to 37.000pa Depending on performance If this role is of interest to you and you and you feel you have the necessary experience, please send over you most up to date to Steve or Kelly. Due to the high volume of enquiries that we receive, we are not always able to respond to all CVs. If you have not received a response within one week, please assume that your application has been unsuccessful.
Estate Manager - Retail We are looking to recruit an Estates Manager to manage the Group's UK property portfolio (Circa 150 stores and 70 Residential units nationally). This will include leading on landlord and tenant, day to day estates, transactions, rating, property lease management and negotiations. You will be working with the Head of Property to develop a mid to long-term strategy for the business and be responsible for leading and negotiating Transactions (acquisitions and dispositions), Lease Renewals and Rent Reviews on an ongoing basis. You will also be expected to undertake an allocated amount of L&T jobs directly (only outsourcing to consultants where necessary). This role is responsible for managing Business Rates Liability for the company and working with other members of the team and external consultants, to lead negotiations on Dilapidation disputes. You will provide forecasting around costs associated with the estate and maximise opportunities for currently under-utilised space within the portfolio. You will work with and manage a Property Co-ordinator. Key Accountabilities & Responsibilities Managing Day to Day Property related Issues Manage Day to Day Landlord relationships Liaise with other Departments including Legal, Operations, Finance to ensure smooth running of Department Liaise with Maintenance Team to ensure that Building and Property Repairs are dealt with quickly, efficiently and Cost effective Liaise with professional teams, including solicitors, agents, and planning consultants whilst working with the wider property team Prepare and deliver reports for senior management including recommendations, detailed feasibility studies and strong financials Highlighting procedures and processes and providing solutions for the company to save costs and make long term profit. Manage the Commercial & Residential lettings About You You will have at least 5 year's general property experience, preferably within a retail and/or multi-site environment and be RICS Qualified. knowledge and experience of convenience retail sector Experienced at negotiating as a tenant to secure the best renewals of leases. Experienced at negotiating with tenants to secure the best returns on investment Excellent Project Management skills Previous experience of franchise operations would be a bonus. Experience of property acquisitions and estates management Contacts and standing in the Property sector Good commercial acumen and experience of financial responsibilities Extensive retail experience gained either at a client-side end user, retail developer or agency
Mar 02, 2026
Full time
Estate Manager - Retail We are looking to recruit an Estates Manager to manage the Group's UK property portfolio (Circa 150 stores and 70 Residential units nationally). This will include leading on landlord and tenant, day to day estates, transactions, rating, property lease management and negotiations. You will be working with the Head of Property to develop a mid to long-term strategy for the business and be responsible for leading and negotiating Transactions (acquisitions and dispositions), Lease Renewals and Rent Reviews on an ongoing basis. You will also be expected to undertake an allocated amount of L&T jobs directly (only outsourcing to consultants where necessary). This role is responsible for managing Business Rates Liability for the company and working with other members of the team and external consultants, to lead negotiations on Dilapidation disputes. You will provide forecasting around costs associated with the estate and maximise opportunities for currently under-utilised space within the portfolio. You will work with and manage a Property Co-ordinator. Key Accountabilities & Responsibilities Managing Day to Day Property related Issues Manage Day to Day Landlord relationships Liaise with other Departments including Legal, Operations, Finance to ensure smooth running of Department Liaise with Maintenance Team to ensure that Building and Property Repairs are dealt with quickly, efficiently and Cost effective Liaise with professional teams, including solicitors, agents, and planning consultants whilst working with the wider property team Prepare and deliver reports for senior management including recommendations, detailed feasibility studies and strong financials Highlighting procedures and processes and providing solutions for the company to save costs and make long term profit. Manage the Commercial & Residential lettings About You You will have at least 5 year's general property experience, preferably within a retail and/or multi-site environment and be RICS Qualified. knowledge and experience of convenience retail sector Experienced at negotiating as a tenant to secure the best renewals of leases. Experienced at negotiating with tenants to secure the best returns on investment Excellent Project Management skills Previous experience of franchise operations would be a bonus. Experience of property acquisitions and estates management Contacts and standing in the Property sector Good commercial acumen and experience of financial responsibilities Extensive retail experience gained either at a client-side end user, retail developer or agency
Lettings £37,000-£40,000 plus bonus Birmingham A leading property management business, is seeking a passionate and driven Senior Leasing Consultant to join their team in Birmingham. This is a permanent role with a competitive salary range of £37,000 to £40,000 per annum. As the Senior Leasing Consultant, you will play a pivotal role in overseeing the day-to-day leasing operations of one of Birmingham's most prestigious Build to Rent developments. This luxury scheme is renowned for its exceptional resident experience and operational excellence, and you will have the opportunity to contribute to its continued success. Become a key part of a well-structured team environment where leasing performance, resident satisfaction, and commercial awareness are equally valued. Highlights of the Role: Lead the onsite leasing function and support team performance Contribute to pricing, reporting, and client presentations Deliver a consistent, exceptional customer experience from enquiry to move-in Preferred Requirements: Working knowledge of residential lettings and conducting viewings Experience negotiating rental offers and managing applicant progression Confidence presenting data and compiling performance reports Strong organizational skills and the ability to manage multiple priorities A collaborative approach when working within a site-based team Preferred Qualifications: Demonstrable experience in a similar leasing or property management role Proficiency in Microsoft Office, including Excel, Outlook, and Word A passion for delivering exceptional customer service and resident experience Disclaimer Integro Partners Ltd operates as an employment agency and employment business. No terminology in this advert is intended to discriminate on the grounds of age or experience, and we confirm that we are happy to accept applications from persons of any age or experience for this role
Feb 24, 2026
Full time
Lettings £37,000-£40,000 plus bonus Birmingham A leading property management business, is seeking a passionate and driven Senior Leasing Consultant to join their team in Birmingham. This is a permanent role with a competitive salary range of £37,000 to £40,000 per annum. As the Senior Leasing Consultant, you will play a pivotal role in overseeing the day-to-day leasing operations of one of Birmingham's most prestigious Build to Rent developments. This luxury scheme is renowned for its exceptional resident experience and operational excellence, and you will have the opportunity to contribute to its continued success. Become a key part of a well-structured team environment where leasing performance, resident satisfaction, and commercial awareness are equally valued. Highlights of the Role: Lead the onsite leasing function and support team performance Contribute to pricing, reporting, and client presentations Deliver a consistent, exceptional customer experience from enquiry to move-in Preferred Requirements: Working knowledge of residential lettings and conducting viewings Experience negotiating rental offers and managing applicant progression Confidence presenting data and compiling performance reports Strong organizational skills and the ability to manage multiple priorities A collaborative approach when working within a site-based team Preferred Qualifications: Demonstrable experience in a similar leasing or property management role Proficiency in Microsoft Office, including Excel, Outlook, and Word A passion for delivering exceptional customer service and resident experience Disclaimer Integro Partners Ltd operates as an employment agency and employment business. No terminology in this advert is intended to discriminate on the grounds of age or experience, and we confirm that we are happy to accept applications from persons of any age or experience for this role
Housing Officer Perm 26,376 per annum Coventry Hamilton Woods Associates are currently recruiting for a Housing Officer on a temporary basis, to join an organisation based in Coventry. Duties of the Housing Officer role will include, but is not limited to: Delivering an effective housing management service, including tenancy management and enforcement Supporting the delivery of an effective income collection service where needed Dealing with elements of ASB Undertaking an effective lettings service where needed Ensuring neighbourhoods are safe and clean The successful candidate for the Housing Officer will have: Enhanced DBS Full UK Driving Licence To be considered for this exciting role, please contact Alice Wright- Senior Recruitment Consultant at Hamilton Woods or apply online with a covering note of your experience and suitability referencing the job ID number. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 - 10 days, it is regrettable that we cannot respond to all applicants, and please assume your application has been unsuccessful.
Feb 23, 2026
Full time
Housing Officer Perm 26,376 per annum Coventry Hamilton Woods Associates are currently recruiting for a Housing Officer on a temporary basis, to join an organisation based in Coventry. Duties of the Housing Officer role will include, but is not limited to: Delivering an effective housing management service, including tenancy management and enforcement Supporting the delivery of an effective income collection service where needed Dealing with elements of ASB Undertaking an effective lettings service where needed Ensuring neighbourhoods are safe and clean The successful candidate for the Housing Officer will have: Enhanced DBS Full UK Driving Licence To be considered for this exciting role, please contact Alice Wright- Senior Recruitment Consultant at Hamilton Woods or apply online with a covering note of your experience and suitability referencing the job ID number. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 - 10 days, it is regrettable that we cannot respond to all applicants, and please assume your application has been unsuccessful.
JLL empowers you to shape a brighter way .Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. JLL are currently recruiting for a General Manager for once of or exciting client sites in Paddington. The General Manager (GM) is the primary responsible person for FM operations delivering all operations and customer related services to the building and its occupants and through the on-site team will be responsible for ensuring that facilities services accord with the best practice standards as defined by Jones Lang LaSalle (JLL). The GM will be JLL's and the building owners 'Ambassador' and maintain and promote the property's position in the locality as best in class for occupiers to work in. The GM will have a close working relationship with senior representatives of the building tenants and the building Owners representatives.Reporting to the Senior Facilities Manager, the GM has line management responsibilities for the on-site FM team and will be the representative for specified key client/occupier issues. The GM will work in several "virtual teams" with the client focussed teams of Asset and Property Managers, Surveying Executives and Client Accountants. Key Responsibilities and Deliverables Client Service To understand the Client's objective and instructions in relation to the property. To assist in Client reporting concerning all on-site operational issues and customer relations. Act as lead for the Client in all matters relating to the operation at the property to establish and enhance brand image. Support Client's vision for the property, ensuring the on site Team acts as facilitator in the delivery of CAPEX projects. Co-ordinate exceptional expenditure projects (PPMP) Customer Experience Establish and manage a property strategy with a view to providing a high standard of customer service that enhances the customer experience and develops a property partnership community. Regularly meet with the building occupier's representatives to fully understand their wants and needs within the property. Manage the buildings on-site services teams to ensure optimal customer satisfaction and minimise the downtime when service interruption occurs. Undertake annual Occupier Surveys (or more frequently as required) and respond to occupier feedback with a view to achieving positive outcomes and consistent high levels of customer satisfaction Operations Management Lead, develop and inspire the on-site FM team (both directly employed and sub-contracted) to deliver high standards of service at the property. Ensure KPIs are met and service excellence is delivered throughout all areas of on-site operations. To be responsible for the implementation of agreed best practice in accordance with JLL's Facilities Management Best Practice policies in the following areas: accounting service charge financial management practice, information/communications, procurement, operations, repair & maintenance, socially social & environmental responsible management, customer focus experience and human resources (training and development) ensuring: + standard systems and procedures + customer service delivery + standard documents and templates + audit and inspection + reduction of risk + consistent high standards of service delivery (and their measurement) + improved reporting to clients To ensure readiness for sale dealing with due diligence enquiries on disposal and lettings from a facilities operations perspective. Create an 'ambassadorial' role with the customer (occupier) representatives, the Merchant Square Estate Team and in local industry business groups, Local Authority and community/civic stakeholder meetings as appropriate. Inform the Property Manager of any occupier matters that may influence valuation/investment considerations including assistance in monitoring Tenant's occupiers' compliance with covenants. In conjunction with the Property Management team, ensure the financial management of the property, through the preparation of service charge budgets, the monitoring of agreed budgets to pre-defined cash limits, quarterly variance reporting and service charge reconciliation, is delivered to JLL accounting practices. To include the administration of non-recoverable budgets. To understand the principal terms of occupier's leases as they affect the facilities property management of the property building and the Client's obligations to provide services including clarity on the extent of the common areas. Ensure that the procurement of all supplies and services at the property is undertaken in accordance with JLL's PAM procurement policy to ensure the highest standards for the best value. This will include the use of accredited Contractors only, usually based on framework agreements, and JLL's purchase ordering systems. Monitor contractor performance against agreed standards. Review service contracts as appropriate. Ensure establish and maintain high quality health and safety practices, in accordance with best practice guidelines from central support under the JLL's risk management programme and the RFM Ensure all risks identified in the independent Risk Assessment are properly addressed and to review risks as part of JLL's audit process and Site Compliance inspections. To work with other appropriate aspects of JLL's 'Socially Responsible Management' programme. Ensure these are implemented in relation to environmental & sustainability policies. To ensure reactive maintenance and day-to-day service requirements are undertaken in a timely and cost-effective manner. Be familiar with all heating, ventilating, mechanical and electrical equipment at the property and have a sound understanding of the purpose and general working of such equipment. To ensure maintenance contracts in place cover specification as defined within the O&M manual requirements and do not negate warranties/guarantees. Where required, work with building surveyors/architects/consultants on major works. With the Property Manager, identify and arrange minor planned works. Maintain, test and implement major incident plans to cover all emergencies Customer Experience Establish and manage building strategy with a view to providing high standard of customer service to enhance the customer experience and develop a building partnership community. Undertake annual Occupier Surveys (or more frequently as required) and respond to occupier feedback with a view to achieving positive outcomes and consistent high levels of customer satisfaction Required Qualifications, Skills and Experience Strong management experience gained within a high profile commercial environment. Excellent customer service skills and a track record of implementing successful customer orientated activities. Demonstrate a strong good understanding of building design and base build management Member of IWFM NEBOSH/IOSH qualification A proven track record in managing and motivating on-site operational management teams Experience of managing service charge budgets and major CAPEX projects Strong commercial acumen Strong leadership skills to effectively manage and motivate a team to achieve a high level of performance and to exceed targets Accountable and resilient Ability to work under pressure Demonstrate ability to support change related initiatives and to determine what expertise and resources are required to resolve problems quickly
Feb 15, 2026
Full time
JLL empowers you to shape a brighter way .Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. JLL are currently recruiting for a General Manager for once of or exciting client sites in Paddington. The General Manager (GM) is the primary responsible person for FM operations delivering all operations and customer related services to the building and its occupants and through the on-site team will be responsible for ensuring that facilities services accord with the best practice standards as defined by Jones Lang LaSalle (JLL). The GM will be JLL's and the building owners 'Ambassador' and maintain and promote the property's position in the locality as best in class for occupiers to work in. The GM will have a close working relationship with senior representatives of the building tenants and the building Owners representatives.Reporting to the Senior Facilities Manager, the GM has line management responsibilities for the on-site FM team and will be the representative for specified key client/occupier issues. The GM will work in several "virtual teams" with the client focussed teams of Asset and Property Managers, Surveying Executives and Client Accountants. Key Responsibilities and Deliverables Client Service To understand the Client's objective and instructions in relation to the property. To assist in Client reporting concerning all on-site operational issues and customer relations. Act as lead for the Client in all matters relating to the operation at the property to establish and enhance brand image. Support Client's vision for the property, ensuring the on site Team acts as facilitator in the delivery of CAPEX projects. Co-ordinate exceptional expenditure projects (PPMP) Customer Experience Establish and manage a property strategy with a view to providing a high standard of customer service that enhances the customer experience and develops a property partnership community. Regularly meet with the building occupier's representatives to fully understand their wants and needs within the property. Manage the buildings on-site services teams to ensure optimal customer satisfaction and minimise the downtime when service interruption occurs. Undertake annual Occupier Surveys (or more frequently as required) and respond to occupier feedback with a view to achieving positive outcomes and consistent high levels of customer satisfaction Operations Management Lead, develop and inspire the on-site FM team (both directly employed and sub-contracted) to deliver high standards of service at the property. Ensure KPIs are met and service excellence is delivered throughout all areas of on-site operations. To be responsible for the implementation of agreed best practice in accordance with JLL's Facilities Management Best Practice policies in the following areas: accounting service charge financial management practice, information/communications, procurement, operations, repair & maintenance, socially social & environmental responsible management, customer focus experience and human resources (training and development) ensuring: + standard systems and procedures + customer service delivery + standard documents and templates + audit and inspection + reduction of risk + consistent high standards of service delivery (and their measurement) + improved reporting to clients To ensure readiness for sale dealing with due diligence enquiries on disposal and lettings from a facilities operations perspective. Create an 'ambassadorial' role with the customer (occupier) representatives, the Merchant Square Estate Team and in local industry business groups, Local Authority and community/civic stakeholder meetings as appropriate. Inform the Property Manager of any occupier matters that may influence valuation/investment considerations including assistance in monitoring Tenant's occupiers' compliance with covenants. In conjunction with the Property Management team, ensure the financial management of the property, through the preparation of service charge budgets, the monitoring of agreed budgets to pre-defined cash limits, quarterly variance reporting and service charge reconciliation, is delivered to JLL accounting practices. To include the administration of non-recoverable budgets. To understand the principal terms of occupier's leases as they affect the facilities property management of the property building and the Client's obligations to provide services including clarity on the extent of the common areas. Ensure that the procurement of all supplies and services at the property is undertaken in accordance with JLL's PAM procurement policy to ensure the highest standards for the best value. This will include the use of accredited Contractors only, usually based on framework agreements, and JLL's purchase ordering systems. Monitor contractor performance against agreed standards. Review service contracts as appropriate. Ensure establish and maintain high quality health and safety practices, in accordance with best practice guidelines from central support under the JLL's risk management programme and the RFM Ensure all risks identified in the independent Risk Assessment are properly addressed and to review risks as part of JLL's audit process and Site Compliance inspections. To work with other appropriate aspects of JLL's 'Socially Responsible Management' programme. Ensure these are implemented in relation to environmental & sustainability policies. To ensure reactive maintenance and day-to-day service requirements are undertaken in a timely and cost-effective manner. Be familiar with all heating, ventilating, mechanical and electrical equipment at the property and have a sound understanding of the purpose and general working of such equipment. To ensure maintenance contracts in place cover specification as defined within the O&M manual requirements and do not negate warranties/guarantees. Where required, work with building surveyors/architects/consultants on major works. With the Property Manager, identify and arrange minor planned works. Maintain, test and implement major incident plans to cover all emergencies Customer Experience Establish and manage building strategy with a view to providing high standard of customer service to enhance the customer experience and develop a building partnership community. Undertake annual Occupier Surveys (or more frequently as required) and respond to occupier feedback with a view to achieving positive outcomes and consistent high levels of customer satisfaction Required Qualifications, Skills and Experience Strong management experience gained within a high profile commercial environment. Excellent customer service skills and a track record of implementing successful customer orientated activities. Demonstrate a strong good understanding of building design and base build management Member of IWFM NEBOSH/IOSH qualification A proven track record in managing and motivating on-site operational management teams Experience of managing service charge budgets and major CAPEX projects Strong commercial acumen Strong leadership skills to effectively manage and motivate a team to achieve a high level of performance and to exceed targets Accountable and resilient Ability to work under pressure Demonstrate ability to support change related initiatives and to determine what expertise and resources are required to resolve problems quickly
