About The Role Team - Vitality Technology Working Pattern - Hybrid - 2 days per week in the Vitality Bournemouth Office. Full time, 35 hours per week. We are happy to discuss flexible working! Top 3 skills needed for this role: Security Operations Leadership & Incident Response Risk, Governance & Regulatory Compliance Technical Depth in Monitoring & Security Engineering What this role is all about: Join our dynamic, values-led organisation to help strengthen Vitality's cyber security. You'll support the CISO in delivering our security strategy, lead a team of analysts, and oversee key controls that protect member data. The role includes security monitoring, incident response, developing playbooks, and managing the CSIRT function. Key Actions Leadership and management of the Cyber Security Operations team Conducting cyber security maturity assessments; continuous improvement of existing security controls and assessing new tools/capabilities for recommendation to management Perform cyber risk assessments; develop reporting metrics to articulate risk posture to Senior Management Be the key contact for, and lead on the management of Cyber Security incidents, performing and co-ordinating forensic investigations; mature the Cyber Incident detection and response capabilities Engagement with internal stakeholder and external bodies as required, Vendors, forensic partners, regulatory bodies Threat hunting; monitoring for emerging security threats Ensure compliance with Vitality's ISMS, Regulatory requirements and Information Security best practice frameworks (e.g. ISO27001, GDPR, NIST, Cyber Essentials, ITIL) to ensure the Confidentiality, Integrity and Availability of Vitality Information Systems Penetration testing and vulnerability management governance and remediation Deliver key Information Security initiatives/projects, in line with InfoSec and Cyber Security strategy and Enterprise Risk Management Framework Responsible for ensuring that Vitality IT assets are adequately protected from Cyber-attacks and malicious insiders Provide expert professional advice across Vitality on Information and Cyber Security best practice, training, and awareness sessions What do you need to thrive? Degree or professional security qualifications and certifications such as MSc, CISSP, CISM, CISA or equivalent Minimum 5 years' experience working in Cyber Security Excellent verbal and written communication skills; ability to articulate technical knowledge to non-technical audience; production of policy/standards/project documentation Appropriate level of technical knowledge, hands-on experience of configuring security tools Demonstrable experience of designing, implementing and managing information security initiatives Sound understanding of security frameworks (e.g. ISO27001/2, PCI DSS, NIST), Data Protection and regulatory compliance (e.g. FCA, ICO, PRA, GDPR) So, what's in it for you? Bonus Schemes - A bonus that regularly rewards you for your performance A pension of up to 12%- We will match your contributions up to 6% of your salary Our award-winning Vitality health insurance - With its own set of rewards and benefits Life Assurance - Four times annual salary These are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page. Fantastic Benefits. Exciting rewards. Great career opportunities! If you are successful in your application and join us at Vitality, this is our promise to you, w e will: Help you to be the healthiest you've ever been. Create an environment that embraces you as you are and enables you to be your best self. Give you flexibility on how, where and when you work. Help you advance your career by playing you to your strengths. Give you a voice to help our business grow and make Vitality a great place to be. Give you the space to try, fail and learn. Provide a healthy balance of challenge and support. Recognise and reward you with a competitive salary and amazing benefits. Be there for you when you need us. Provide opportunities for you to be a force for good in society. We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy. About The Company We're incredibly proud to be recognised for the culture we've created - recently being named one of Glassdoor's Best Places to Work 2026 , and in 2024 we were delighted to be awarded Top 10 Places to Work in the Sunday Times Awards. We've been a purpose and values-driven business from day 1- long before it became fashionable. Our core purpose is to make people healthier and enhance protect their lives. We're successful because we attract, develop, and retain the best people - and because we care. Diversity & Inclusion At Vitality, we're committed to diversity and inclusion because it's good for our employees, for our business, and for society. We welcome applications from individuals of all backgrounds, experiences, and perspectives. Vitality's approach to sustainability Vitality is a business that drives positive change. We reward people for making and sustaining healthier choices. But healthy people also need a healthy environment. To learn more please visit our Careers page. If we are fortunate in receiving a high volume of quality applications we may need to close this vacancy early.
Mar 19, 2026
Full time
About The Role Team - Vitality Technology Working Pattern - Hybrid - 2 days per week in the Vitality Bournemouth Office. Full time, 35 hours per week. We are happy to discuss flexible working! Top 3 skills needed for this role: Security Operations Leadership & Incident Response Risk, Governance & Regulatory Compliance Technical Depth in Monitoring & Security Engineering What this role is all about: Join our dynamic, values-led organisation to help strengthen Vitality's cyber security. You'll support the CISO in delivering our security strategy, lead a team of analysts, and oversee key controls that protect member data. The role includes security monitoring, incident response, developing playbooks, and managing the CSIRT function. Key Actions Leadership and management of the Cyber Security Operations team Conducting cyber security maturity assessments; continuous improvement of existing security controls and assessing new tools/capabilities for recommendation to management Perform cyber risk assessments; develop reporting metrics to articulate risk posture to Senior Management Be the key contact for, and lead on the management of Cyber Security incidents, performing and co-ordinating forensic investigations; mature the Cyber Incident detection and response capabilities Engagement with internal stakeholder and external bodies as required, Vendors, forensic partners, regulatory bodies Threat hunting; monitoring for emerging security threats Ensure compliance with Vitality's ISMS, Regulatory requirements and Information Security best practice frameworks (e.g. ISO27001, GDPR, NIST, Cyber Essentials, ITIL) to ensure the Confidentiality, Integrity and Availability of Vitality Information Systems Penetration testing and vulnerability management governance and remediation Deliver key Information Security initiatives/projects, in line with InfoSec and Cyber Security strategy and Enterprise Risk Management Framework Responsible for ensuring that Vitality IT assets are adequately protected from Cyber-attacks and malicious insiders Provide expert professional advice across Vitality on Information and Cyber Security best practice, training, and awareness sessions What do you need to thrive? Degree or professional security qualifications and certifications such as MSc, CISSP, CISM, CISA or equivalent Minimum 5 years' experience working in Cyber Security Excellent verbal and written communication skills; ability to articulate technical knowledge to non-technical audience; production of policy/standards/project documentation Appropriate level of technical knowledge, hands-on experience of configuring security tools Demonstrable experience of designing, implementing and managing information security initiatives Sound understanding of security frameworks (e.g. ISO27001/2, PCI DSS, NIST), Data Protection and regulatory compliance (e.g. FCA, ICO, PRA, GDPR) So, what's in it for you? Bonus Schemes - A bonus that regularly rewards you for your performance A pension of up to 12%- We will match your contributions up to 6% of your salary Our award-winning Vitality health insurance - With its own set of rewards and benefits Life Assurance - Four times annual salary These are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page. Fantastic Benefits. Exciting rewards. Great career opportunities! If you are successful in your application and join us at Vitality, this is our promise to you, w e will: Help you to be the healthiest you've ever been. Create an environment that embraces you as you are and enables you to be your best self. Give you flexibility on how, where and when you work. Help you advance your career by playing you to your strengths. Give you a voice to help our business grow and make Vitality a great place to be. Give you the space to try, fail and learn. Provide a healthy balance of challenge and support. Recognise and reward you with a competitive salary and amazing benefits. Be there for you when you need us. Provide opportunities for you to be a force for good in society. We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy. About The Company We're incredibly proud to be recognised for the culture we've created - recently being named one of Glassdoor's Best Places to Work 2026 , and in 2024 we were delighted to be awarded Top 10 Places to Work in the Sunday Times Awards. We've been a purpose and values-driven business from day 1- long before it became fashionable. Our core purpose is to make people healthier and enhance protect their lives. We're successful because we attract, develop, and retain the best people - and because we care. Diversity & Inclusion At Vitality, we're committed to diversity and inclusion because it's good for our employees, for our business, and for society. We welcome applications from individuals of all backgrounds, experiences, and perspectives. Vitality's approach to sustainability Vitality is a business that drives positive change. We reward people for making and sustaining healthier choices. But healthy people also need a healthy environment. To learn more please visit our Careers page. If we are fortunate in receiving a high volume of quality applications we may need to close this vacancy early.
Cyber Security Manager Permanent Tameside, Greater Manchester (Hybrid) Salary: £56,000 per annum + car allowance A leading housing association is seeking an experienced Cyber Security Manager to lead their network and security functions. This is a fantastic opportunity to shape cybersecurity strategy and governance in a purpose-driven organisation that manages over 37,000 homes and prioritises resident wellbeing, community sustainability, and innovation. About the role Reporting to the Assistant Director of Technology Services, you will provide tactical and operational leadership to a small, capable team (including Senior/Junior Security Analysts, Senior Security Engineer, and network engineers). The focus is approximately 80% cyber security and 20% network-related responsibilities. You will take a proactive, strategic approach to safeguarding information assets, managing cyber risks, leading incident response, and driving continual improvement in our security and network posture. Key responsibilities include: Developing and maintaining security strategies, policies, standards, and procedures in alignment with frameworks such as ISO27001 , NIST CSF , CIS Controls , and Cyber Essentials Plus . Providing senior leadership with insightful reports, dashboards, and actionable recommendations on security posture, risks, and incidents. Leading cyber risk assessments, third-party risk management, vulnerability remediation, patch management (soon transitioning to a third-party provider-opportunity to put your stamp on processes), and supplier compliance. Overseeing incident management, coordinating audits, penetration testing (third-party delivered, but you will shape scoping and remediation), and contributing to disaster recovery/business continuity. Mentoring and developing the team to high performance, aligned with SFIA framework. Building strong relationships with stakeholders, executive leaders, SOC partners, vendors, and auditors. Championing security awareness across the organisation. This is a leadership role where you can influence IT strategy, investment decisions, and compliance maturity. We are looking for someone ready to take ownership. About you We are particularly interested in candidates with proven managerial experience in cybersecurity (line managing teams, even small ones), strong compliance and governance expertise, and the ability to operate strategically. Essential : 5+ years hands-on technical experience in network/security, plus 2+ years in a senior/lead cybersecurity role. Leadership of teams and delivery of security strategies/policies. Deep knowledge of key frameworks (ISO27001, NIST CSF, CIS Controls, Cyber Essentials Plus). Experience in risk management, incident response, vulnerability management/remediation, third-party security, and stakeholder engagement. Relevant certifications (e.g., CISSP, CISM, CCNP Security, CEH, ISO27001 Lead Implementer/Auditor-or equivalent experience). Degree in Cyber Security, IT, Computer Science (or equivalent experience). Desirable : Background in housing, public sector, or regulated environments. Hands-on experience with firewalls, hybrid infrastructure security, SOC collaboration, and pen testing oversight. Experience and leadership ability outweigh formal qualifications-we value a strategic mindset and the drive to build robust governance. Benefits: Excellent work-life balance: 24 days annual leave + 3 days Christmas closure + bank holidays (rising with service). Flexible working: Compressed hours/4-day week possible, hybrid (50% home working after probation). Strong benefits: Competitive pension (Social Housing Pension Scheme), occupational sick pay, BHSF health membership, enhanced parental leave, training/development opportunities, on-site gyms. Progression: Clear opportunities for advancement (including into higher management over 5-10 years) in a pro-promotion culture. Purpose: Contribute to a respected organisation tackling housing challenges, building sustainable communities, and innovating digitally. If you're a hands-on leader with a track record in cybersecurity governance, compliance, and team management, and you're ready to lead in a supportive, outcome-focused environment, we'd love to hear from you.
Mar 04, 2026
Full time
Cyber Security Manager Permanent Tameside, Greater Manchester (Hybrid) Salary: £56,000 per annum + car allowance A leading housing association is seeking an experienced Cyber Security Manager to lead their network and security functions. This is a fantastic opportunity to shape cybersecurity strategy and governance in a purpose-driven organisation that manages over 37,000 homes and prioritises resident wellbeing, community sustainability, and innovation. About the role Reporting to the Assistant Director of Technology Services, you will provide tactical and operational leadership to a small, capable team (including Senior/Junior Security Analysts, Senior Security Engineer, and network engineers). The focus is approximately 80% cyber security and 20% network-related responsibilities. You will take a proactive, strategic approach to safeguarding information assets, managing cyber risks, leading incident response, and driving continual improvement in our security and network posture. Key responsibilities include: Developing and maintaining security strategies, policies, standards, and procedures in alignment with frameworks such as ISO27001 , NIST CSF , CIS Controls , and Cyber Essentials Plus . Providing senior leadership with insightful reports, dashboards, and actionable recommendations on security posture, risks, and incidents. Leading cyber risk assessments, third-party risk management, vulnerability remediation, patch management (soon transitioning to a third-party provider-opportunity to put your stamp on processes), and supplier compliance. Overseeing incident management, coordinating audits, penetration testing (third-party delivered, but you will shape scoping and remediation), and contributing to disaster recovery/business continuity. Mentoring and developing the team to high performance, aligned with SFIA framework. Building strong relationships with stakeholders, executive leaders, SOC partners, vendors, and auditors. Championing security awareness across the organisation. This is a leadership role where you can influence IT strategy, investment decisions, and compliance maturity. We are looking for someone ready to take ownership. About you We are particularly interested in candidates with proven managerial experience in cybersecurity (line managing teams, even small ones), strong compliance and governance expertise, and the ability to operate strategically. Essential : 5+ years hands-on technical experience in network/security, plus 2+ years in a senior/lead cybersecurity role. Leadership of teams and delivery of security strategies/policies. Deep knowledge of key frameworks (ISO27001, NIST CSF, CIS Controls, Cyber Essentials Plus). Experience in risk management, incident response, vulnerability management/remediation, third-party security, and stakeholder engagement. Relevant certifications (e.g., CISSP, CISM, CCNP Security, CEH, ISO27001 Lead Implementer/Auditor-or equivalent experience). Degree in Cyber Security, IT, Computer Science (or equivalent experience). Desirable : Background in housing, public sector, or regulated environments. Hands-on experience with firewalls, hybrid infrastructure security, SOC collaboration, and pen testing oversight. Experience and leadership ability outweigh formal qualifications-we value a strategic mindset and the drive to build robust governance. Benefits: Excellent work-life balance: 24 days annual leave + 3 days Christmas closure + bank holidays (rising with service). Flexible working: Compressed hours/4-day week possible, hybrid (50% home working after probation). Strong benefits: Competitive pension (Social Housing Pension Scheme), occupational sick pay, BHSF health membership, enhanced parental leave, training/development opportunities, on-site gyms. Progression: Clear opportunities for advancement (including into higher management over 5-10 years) in a pro-promotion culture. Purpose: Contribute to a respected organisation tackling housing challenges, building sustainable communities, and innovating digitally. If you're a hands-on leader with a track record in cybersecurity governance, compliance, and team management, and you're ready to lead in a supportive, outcome-focused environment, we'd love to hear from you.
Cookie Notice Chief Information Security Officer Title: Chief Information Security Officer Company: Ipsen Pharma (SAS) About Ipsen: Ipsen is a mid-sized global biopharmaceutical company with a focus on transformative medicines in three therapeutic areas: Oncology, Rare Disease and Neuroscience. Supported by nearly 100 years of development experience, with global hubs in the U.S., France and the U.K, we tackle areas of high unmet medical need through research and innovation. Our passionate teams in more than 40 countries are focused on what matters and endeavor every day to bring medicines to patients in 88 countries. We build a workplace that champions human-centric leadership and fosters a culture of collaboration, excellence and impact. At Ipsen, every individual is empowered to be their true selves, grow and thrive alongside the company's success. Join us on our journey towards sustainable growth, creating real impact on patients and society!For more information, visit us at and follow our latest news on and . Job Description: The Chief Information Security Officer (CISO) is a strategic executive responsible for protecting the company's physical, digital, and intellectual assets. In a pharmaceutical context, this includes safeguarding sensitive R&D data, clinical trial information, patient privacy, and proprietary technologies. The CISO leads the development and execution of a comprehensive security strategy encompassing cybersecurity, regulatory compliance, physical security, and internal investigations. This role includes building and managing a multidisciplinary security and investigations team, ensuring alignment with business goals and regulatory requirements. WHAT - Main Responsibilities & Technical Competencies Strategic Leadership Develop and execute a forward-looking security strategy aligned with corporate objectives and industry trends. Advise executive leadership and the board on risk posture, threat landscape, and investment priorities. Lead cross-functional initiatives to embed security into digital transformation, innovation, and operational excellence. Establish KPIs and performance metrics to measure and improve security effectiveness. Cybersecurity & IT Security Oversee the design and implementation of cybersecurity architecture and controls. Ensure protection of IT infrastructure, cloud environments, and sensitive data. Lead incident response, threat intelligence, and vulnerability management programs. Maintain compliance with global standards (e.g., ISO 27001, NIST, GDPR, HIPAA). Governance, Risk & Compliance Develop and enforce enterprise-wide security policies and procedures. In alignment with the business ethics team, ensure compliance with pharmaceutical regulations (e.g., FDA, EMA, GxP). Conduct risk assessments, internal audits, and third-party security evaluations. Report regularly to senior leadership on risk mitigation and compliance status. Investigations & Incident Management Establish and lead an internal investigations function to address security breaches, misconduct, and regulatory violations. Build and manage a team of investigators and analysts with expertise in digital forensics, compliance, and legal coordination. Collaborate with HR, Legal, and external agencies on sensitive investigations and disciplinary actions. Ensure thorough documentation, reporting, and resolution of incidents in line with legal and regulatory standards. Fraud Management Develop and implement a fraud prevention and detection framework across the organization. Lead investigations into suspected fraud, misconduct, and financial irregularities. Collaborate with Finance, Legal, and Compliance to ensure timely resolution and reporting of fraud cases. Maintain a whistleblower program and ensure confidentiality and integrity in handling reports. Monitor fraud trends and proactively adjust controls and training programs. Team Management & Development Build and lead a multidisciplinary security team (cybersecurity, physical security, investigations, risk management). Define roles, responsibilities, and career development paths for team members. Foster a culture of accountability, agility, and continuous learning. Manage vendor relationships and external consultants as needed. Physical & Operational Security Oversee facility security, access control, and surveillance systems. Coordinate with facilities and operations on emergency preparedness and response. Develop and test business continuity and disaster recovery plans. Stakeholder Engagement Partner with various functions & business leaders including Legal, Regulatory Affairs, R&D, and Medical Affairs to align security with business needs. Lead security awareness and training programs across the organization. Represent the company in external forums, industry groups, and regulatory engagements. HOW - Knowledge & Experience Skills: Technical depth in cybersecurity and investigations Leadership and team development Fraud detection and prevention expertise Regulatory and compliance acumen Communication and stakeholder management Crisis and incident responseKnowledge & Experience: 15+ years of experience in security leadership, preferably in pharma or life sciences. Proven track record in strategic planning, investigations, fraud management, and team leadership. Certifications such as CISSP, CISM, CISA, CRISC, or CFE (Certified Fraud Examiner) are highly desirable. Strong understanding of regulatory environments and risk management frameworks.Education / Certifications : Bachelor's or Master's degree in Information Security, Computer Science, or related field.Language(s) : Fluency in English. Knowledge of European language is a plus for global roles.Nous nous engageons à créer un lieu de travail où chacun se sent écouté, valorisé et soutenu, où nous incarnons " The Real Us ". La valeur que nous accordons aux différentes perspectives et expériences motive notre engagement en faveur de l'inclusion et de l'égalité des chances. Lorsque nous intégrons des modes de pensée diversifiés, nous prenons des décisions plus réfléchies et découvrons des solutions plus innovantes. Ensemble, nous nous efforçons de mieux comprendre les communautés que nous servons. Cela signifie que nous voulons également vous aider à donner le meilleur de vous-même lorsque vous postulez à un poste chez nous. Si vous avez besoin d'aménagements ou d'aide pendant le processus de candidature, veuillez en informer l'équipe de recrutement. Ces informations seront traitées avec soin et n'auront aucune incidence sur le résultat de votre candidature. Soyons nous-même Get In TouchIntroduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match.
Mar 01, 2026
Full time
Cookie Notice Chief Information Security Officer Title: Chief Information Security Officer Company: Ipsen Pharma (SAS) About Ipsen: Ipsen is a mid-sized global biopharmaceutical company with a focus on transformative medicines in three therapeutic areas: Oncology, Rare Disease and Neuroscience. Supported by nearly 100 years of development experience, with global hubs in the U.S., France and the U.K, we tackle areas of high unmet medical need through research and innovation. Our passionate teams in more than 40 countries are focused on what matters and endeavor every day to bring medicines to patients in 88 countries. We build a workplace that champions human-centric leadership and fosters a culture of collaboration, excellence and impact. At Ipsen, every individual is empowered to be their true selves, grow and thrive alongside the company's success. Join us on our journey towards sustainable growth, creating real impact on patients and society!For more information, visit us at and follow our latest news on and . Job Description: The Chief Information Security Officer (CISO) is a strategic executive responsible for protecting the company's physical, digital, and intellectual assets. In a pharmaceutical context, this includes safeguarding sensitive R&D data, clinical trial information, patient privacy, and proprietary technologies. The CISO leads the development and execution of a comprehensive security strategy encompassing cybersecurity, regulatory compliance, physical security, and internal investigations. This role includes building and managing a multidisciplinary security and investigations team, ensuring alignment with business goals and regulatory requirements. WHAT - Main Responsibilities & Technical Competencies Strategic Leadership Develop and execute a forward-looking security strategy aligned with corporate objectives and industry trends. Advise executive leadership and the board on risk posture, threat landscape, and investment priorities. Lead cross-functional initiatives to embed security into digital transformation, innovation, and operational excellence. Establish KPIs and performance metrics to measure and improve security effectiveness. Cybersecurity & IT Security Oversee the design and implementation of cybersecurity architecture and controls. Ensure protection of IT infrastructure, cloud environments, and sensitive data. Lead incident response, threat intelligence, and vulnerability management programs. Maintain compliance with global standards (e.g., ISO 27001, NIST, GDPR, HIPAA). Governance, Risk & Compliance Develop and enforce enterprise-wide security policies and procedures. In alignment with the business ethics team, ensure compliance with pharmaceutical regulations (e.g., FDA, EMA, GxP). Conduct risk assessments, internal audits, and third-party security evaluations. Report regularly to senior leadership on risk mitigation and compliance status. Investigations & Incident Management Establish and lead an internal investigations function to address security breaches, misconduct, and regulatory violations. Build and manage a team of investigators and analysts with expertise in digital forensics, compliance, and legal coordination. Collaborate with HR, Legal, and external agencies on sensitive investigations and disciplinary actions. Ensure thorough documentation, reporting, and resolution of incidents in line with legal and regulatory standards. Fraud Management Develop and implement a fraud prevention and detection framework across the organization. Lead investigations into suspected fraud, misconduct, and financial irregularities. Collaborate with Finance, Legal, and Compliance to ensure timely resolution and reporting of fraud cases. Maintain a whistleblower program and ensure confidentiality and integrity in handling reports. Monitor fraud trends and proactively adjust controls and training programs. Team Management & Development Build and lead a multidisciplinary security team (cybersecurity, physical security, investigations, risk management). Define roles, responsibilities, and career development paths for team members. Foster a culture of accountability, agility, and continuous learning. Manage vendor relationships and external consultants as needed. Physical & Operational Security Oversee facility security, access control, and surveillance systems. Coordinate with facilities and operations on emergency preparedness and response. Develop and test business continuity and disaster recovery plans. Stakeholder Engagement Partner with various functions & business leaders including Legal, Regulatory Affairs, R&D, and Medical Affairs to align security with business needs. Lead security awareness and training programs across the organization. Represent the company in external forums, industry groups, and regulatory engagements. HOW - Knowledge & Experience Skills: Technical depth in cybersecurity and investigations Leadership and team development Fraud detection and prevention expertise Regulatory and compliance acumen Communication and stakeholder management Crisis and incident responseKnowledge & Experience: 15+ years of experience in security leadership, preferably in pharma or life sciences. Proven track record in strategic planning, investigations, fraud management, and team leadership. Certifications such as CISSP, CISM, CISA, CRISC, or CFE (Certified Fraud Examiner) are highly desirable. Strong understanding of regulatory environments and risk management frameworks.Education / Certifications : Bachelor's or Master's degree in Information Security, Computer Science, or related field.Language(s) : Fluency in English. Knowledge of European language is a plus for global roles.Nous nous engageons à créer un lieu de travail où chacun se sent écouté, valorisé et soutenu, où nous incarnons " The Real Us ". La valeur que nous accordons aux différentes perspectives et expériences motive notre engagement en faveur de l'inclusion et de l'égalité des chances. Lorsque nous intégrons des modes de pensée diversifiés, nous prenons des décisions plus réfléchies et découvrons des solutions plus innovantes. Ensemble, nous nous efforçons de mieux comprendre les communautés que nous servons. Cela signifie que nous voulons également vous aider à donner le meilleur de vous-même lorsque vous postulez à un poste chez nous. Si vous avez besoin d'aménagements ou d'aide pendant le processus de candidature, veuillez en informer l'équipe de recrutement. Ces informations seront traitées avec soin et n'auront aucune incidence sur le résultat de votre candidature. Soyons nous-même Get In TouchIntroduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match.
Job Title: Digital Operations Manager/ IT Manager/IT Operations Support Manager Location: London Department: Digital Operations Salary: 65-75k + Benefits Company Overview: We are dedicated to shaping the future of digital infrastructure and services. We are seeking a highly motivated and experienced Digital Operations Manager to oversee the daily operations of our digital ecosystem, ensuring top-tier performance, security, and compliance. This is an exciting opportunity to lead a dynamic team and drive the success of our digital projects. As the Digital Operations Manager, you will play a pivotal role in maintaining the integrity of our IT systems, collaborating closely with cross-functional teams, and ensuring our digital operations meet the highest standards. Key Responsibilities: Team Leadership and Management: Lead, mentor, and manage a diverse team of IT professionals including an Application Support Specialist, Technical Project Manager, Cyber Security and Compliance Analyst, and End-to-End QA Specialist. Allocate resources efficiently to ensure timely and successful project delivery. Conduct regular performance reviews and provide ongoing feedback to foster growth and development within the team. Operational Oversight: Oversee the daily operations of digital systems, applications, and infrastructure. Ensure high availability and performance of all IT services and applications. Implement and maintain monitoring systems to proactively identify and resolve issues. Application Support: Manage application support activities to ensure the prompt resolution of incidents and service requests. Collaborate with the Application Support Manager to develop and implement effective support processes and documentation. Ensure all applications are updated, patched, and maintained in line with best practices. Technical Project Management: Oversee the planning, execution, and delivery of technical projects. Work closely with the Technical Project Manager to ensure projects are completed on time, within scope, and budget. Facilitate communication and collaboration between project teams and stakeholders. Cyber Security and Compliance: Ensure the implementation and adherence to cyber security policies and procedures. Collaborate with the Cyber Security and Compliance resources to conduct regular security assessments and audits. Manage compliance with relevant regulations and standards, such as GDPR and Cyber Essentials Plus. Quality Assurance: Oversee the end-to-end quality assurance process for all digital products and services. Work with the End-to-End QA Specialist to develop comprehensive test plans and ensure thorough testing. Ensure quality assurance processes are followed to maintain high standards. Strategic Planning and Improvement: Develop and implement strategies to enhance digital operations and IT service delivery. Identify opportunities for process optimisation and efficiency gains. Stakeholder Communication: Act as the primary point of contact for all digital operations-related matters. Provide regular updates to senior management on the status of projects, operational performance, and security compliance. Facilitate effective communication between IT teams and business units. Problem Solving and Incident Management: Manage and resolve high-priority incidents and critical issues. Conduct root cause analysis and implement corrective actions to prevent recurrence. Develop and maintain incident response plans and procedures. Requirements: Proven experience as a Digital Operations Manager, IT Manager, Support Manager, or similar role. Strong leadership and team management skills with the ability to mentor and inspire a diverse team. Excellent understanding of IT infrastructure, application support, and digital operations. Demonstrated experience in managing technical projects and ensuring successful delivery. In-depth knowledge of cyber security principles and compliance requirements. Strong understanding of quality assurance processes and methodologies. Exceptional problem-solving and analytical abilities. Excellent communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels. Familiarity with IT service management (ITSM) frameworks such as ITIL. Relevant certifications (e.g., PMP, CISSP, ITIL) are advantageous. What We Offer: Competitive salary and benefits package. A dynamic, collaborative work environment with opportunities for professional development and growth. A chance to lead and shape the future of digital operations
Feb 27, 2026
Full time
Job Title: Digital Operations Manager/ IT Manager/IT Operations Support Manager Location: London Department: Digital Operations Salary: 65-75k + Benefits Company Overview: We are dedicated to shaping the future of digital infrastructure and services. We are seeking a highly motivated and experienced Digital Operations Manager to oversee the daily operations of our digital ecosystem, ensuring top-tier performance, security, and compliance. This is an exciting opportunity to lead a dynamic team and drive the success of our digital projects. As the Digital Operations Manager, you will play a pivotal role in maintaining the integrity of our IT systems, collaborating closely with cross-functional teams, and ensuring our digital operations meet the highest standards. Key Responsibilities: Team Leadership and Management: Lead, mentor, and manage a diverse team of IT professionals including an Application Support Specialist, Technical Project Manager, Cyber Security and Compliance Analyst, and End-to-End QA Specialist. Allocate resources efficiently to ensure timely and successful project delivery. Conduct regular performance reviews and provide ongoing feedback to foster growth and development within the team. Operational Oversight: Oversee the daily operations of digital systems, applications, and infrastructure. Ensure high availability and performance of all IT services and applications. Implement and maintain monitoring systems to proactively identify and resolve issues. Application Support: Manage application support activities to ensure the prompt resolution of incidents and service requests. Collaborate with the Application Support Manager to develop and implement effective support processes and documentation. Ensure all applications are updated, patched, and maintained in line with best practices. Technical Project Management: Oversee the planning, execution, and delivery of technical projects. Work closely with the Technical Project Manager to ensure projects are completed on time, within scope, and budget. Facilitate communication and collaboration between project teams and stakeholders. Cyber Security and Compliance: Ensure the implementation and adherence to cyber security policies and procedures. Collaborate with the Cyber Security and Compliance resources to conduct regular security assessments and audits. Manage compliance with relevant regulations and standards, such as GDPR and Cyber Essentials Plus. Quality Assurance: Oversee the end-to-end quality assurance process for all digital products and services. Work with the End-to-End QA Specialist to develop comprehensive test plans and ensure thorough testing. Ensure quality assurance processes are followed to maintain high standards. Strategic Planning and Improvement: Develop and implement strategies to enhance digital operations and IT service delivery. Identify opportunities for process optimisation and efficiency gains. Stakeholder Communication: Act as the primary point of contact for all digital operations-related matters. Provide regular updates to senior management on the status of projects, operational performance, and security compliance. Facilitate effective communication between IT teams and business units. Problem Solving and Incident Management: Manage and resolve high-priority incidents and critical issues. Conduct root cause analysis and implement corrective actions to prevent recurrence. Develop and maintain incident response plans and procedures. Requirements: Proven experience as a Digital Operations Manager, IT Manager, Support Manager, or similar role. Strong leadership and team management skills with the ability to mentor and inspire a diverse team. Excellent understanding of IT infrastructure, application support, and digital operations. Demonstrated experience in managing technical projects and ensuring successful delivery. In-depth knowledge of cyber security principles and compliance requirements. Strong understanding of quality assurance processes and methodologies. Exceptional problem-solving and analytical abilities. Excellent communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels. Familiarity with IT service management (ITSM) frameworks such as ITIL. Relevant certifications (e.g., PMP, CISSP, ITIL) are advantageous. What We Offer: Competitive salary and benefits package. A dynamic, collaborative work environment with opportunities for professional development and growth. A chance to lead and shape the future of digital operations
