Position: Media Strategy and Planning GMC Executive Communications Career level: Associate Manager Location : London Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skills and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO Accenture is a global professional services company with leading capabilities in digital, cloud, and security. Across more than 120 countries, we bring together technology and human ingenuity to deliver on our shared purpose: to create value and shared success for clients, people, shareholders, partners, and communities. As part of our Corporate Communications Strategy & Insights (S&I) organization, you will work alongside a global team responsible for developing a data-driven, insight-led earned media strategy that advances Accenture's business priorities. YOUR ROLE: Media Strategy and Planning - GMC Communications (Associate Manager, CL8) We are seeking a highly motivated communications professional to join our Global Marketing & Communications Media Strategy and Planning team. In this role, you will support the development and execution of global earned media strategies for Accenture's executive leaders in the Global Management Committee (GMC) organization. Reporting to the Associate Director, Media Strategy and Planning - GMC Communications Strategy Lead, you will collaborate closely with global media relations teams, S&I colleagues, Growth Markets leadership, and cross-functional M+C partners to strengthen Accenture's global reputation and amplify priority narratives. This role is based in EMEA and supports GMC communications across markets. Global Media Strategy & Execution Support the development and implementation of earned media strategies aligned to GMC priorities, growth initiatives, and market needs. Draft media-ready materials including messaging, talking points, briefing documents, pitches, op-eds, bylines, Q&As, and content pipelines. Partner with Media Relations, Executive Positioning, CEO Positioning, and Insights teams to ensure cohesive, integrated, media strategies. Shape and support content aligned to Accenture's global narratives, including AI, talent, reinvention, and security. Track and contribute to proactive issues preparedness and reputational risk management in collaboration with senior communications leaders. Cross-Functional Partnership & Leadership Work closely with S&I leadership and GMC Communications partners across geographies to support integrated strategy activation. Ensure consistency, accuracy, and alignment of messaging across markets. Coordinate with agencies, writers, analysts, and leaders to deliver high-quality content and ensure strong media storytelling. Maintain strong working relationships with global stakeholders and business partners. Insights, Measurement & Reporting Monitor earned media performance, sentiment, and impact using available analytics tools. Provide actionable insights to help refine strategy and identify opportunities for stronger media visibility. Manage reporting cadence for leadership, summarizing trends, risks, and opportunities.
Mar 16, 2026
Full time
Position: Media Strategy and Planning GMC Executive Communications Career level: Associate Manager Location : London Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skills and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO Accenture is a global professional services company with leading capabilities in digital, cloud, and security. Across more than 120 countries, we bring together technology and human ingenuity to deliver on our shared purpose: to create value and shared success for clients, people, shareholders, partners, and communities. As part of our Corporate Communications Strategy & Insights (S&I) organization, you will work alongside a global team responsible for developing a data-driven, insight-led earned media strategy that advances Accenture's business priorities. YOUR ROLE: Media Strategy and Planning - GMC Communications (Associate Manager, CL8) We are seeking a highly motivated communications professional to join our Global Marketing & Communications Media Strategy and Planning team. In this role, you will support the development and execution of global earned media strategies for Accenture's executive leaders in the Global Management Committee (GMC) organization. Reporting to the Associate Director, Media Strategy and Planning - GMC Communications Strategy Lead, you will collaborate closely with global media relations teams, S&I colleagues, Growth Markets leadership, and cross-functional M+C partners to strengthen Accenture's global reputation and amplify priority narratives. This role is based in EMEA and supports GMC communications across markets. Global Media Strategy & Execution Support the development and implementation of earned media strategies aligned to GMC priorities, growth initiatives, and market needs. Draft media-ready materials including messaging, talking points, briefing documents, pitches, op-eds, bylines, Q&As, and content pipelines. Partner with Media Relations, Executive Positioning, CEO Positioning, and Insights teams to ensure cohesive, integrated, media strategies. Shape and support content aligned to Accenture's global narratives, including AI, talent, reinvention, and security. Track and contribute to proactive issues preparedness and reputational risk management in collaboration with senior communications leaders. Cross-Functional Partnership & Leadership Work closely with S&I leadership and GMC Communications partners across geographies to support integrated strategy activation. Ensure consistency, accuracy, and alignment of messaging across markets. Coordinate with agencies, writers, analysts, and leaders to deliver high-quality content and ensure strong media storytelling. Maintain strong working relationships with global stakeholders and business partners. Insights, Measurement & Reporting Monitor earned media performance, sentiment, and impact using available analytics tools. Provide actionable insights to help refine strategy and identify opportunities for stronger media visibility. Manage reporting cadence for leadership, summarizing trends, risks, and opportunities.
NEW Vacancy: Buying Manager (Media Category) Annual Salary: up to £65k per annum DOE Location: London, UK Job Type: Full-time (onsite) Join a leading global vehicle brand with a technology-driven strategy and a commitment to continuous innovation. We are looking for a Buying Manager or Procurement Manager (Indirect Categories) to lead the development and execution of integrated media buying strategies across various channels. This role is ideal for someone with a strong background in media buying within the automotive or similar industries, who is adept at managing large-scale campaigns and driving ROI. Day-to-day of the role: Oversee and manage relationships with external media agencies, ensuring alignment with internal stakeholders across brand, product, and retail marketing teams.Lead the development and execution of integrated media buying strategies across TV, digital, OOH, print, radio, and emerging media channels. Negotiate media rates, placements, and sponsorship deals to maximize efficiency, value, and effectiveness. Conduct in-depth audience analysis and market research to guide data-driven, targeted media investments. Prepare comprehensive post-buy analyses, highlighting performance insights, effectiveness, and actionable recommendations for future initiatives. Lead the development and execution of integrated media buying strategies across TV, digital, OOH, print, radio, and emerging media channels. Continuously monitor, optimize, and report on media campaign performance, leveraging real-time analytics and post-campaign evaluations to drive improvements. Manage and track substantial media budgets, ensuring expenditures stay within agreed limits while maximizing campaign ROI. Maintain compliance with industry standards, brand guidelines, and regulatory requirements, including SOX compliance. Stay ahead of evolving media trends, emerging technologies, and innovative channel opportunities within the UK automotive market. Collaborate closely with senior management to inform strategic media investment decisions and contribute to quarterly business reviews and executive-level presentations. Required Skills & Qualifications: 5+ years' experience in media buying, preferably within automotive, FMCG, or agency settings. Demonstrated expertise managing large-scale, multi-channel media campaigns with proven results. In-depth knowledge of the UK media landscape, consumer behaviour insights, and competitor benchmarking. Proficiency with media planning/buying platforms and analytical tools (e.g., Nielsen, Kantar, AdIntel, Google Ads, Meta, DV360). Exceptional negotiation and agency/vendor management capabilities. Strong analytical skills with a demonstrated ability to measure, report, and optimize media performance effectively. Proven experience in budget management, financial compliance, and ROI-driven campaign execution. Ability to multitask, maintain attention to detail, and deliver results under tight deadlines. Automotive industry experience highly desirable. Benefits: Competitive salary. Opportunity to work in a dynamic and innovative environment. Chance to be part of a team that values creativity and initiative. Apply now if interested!
Mar 16, 2026
Full time
NEW Vacancy: Buying Manager (Media Category) Annual Salary: up to £65k per annum DOE Location: London, UK Job Type: Full-time (onsite) Join a leading global vehicle brand with a technology-driven strategy and a commitment to continuous innovation. We are looking for a Buying Manager or Procurement Manager (Indirect Categories) to lead the development and execution of integrated media buying strategies across various channels. This role is ideal for someone with a strong background in media buying within the automotive or similar industries, who is adept at managing large-scale campaigns and driving ROI. Day-to-day of the role: Oversee and manage relationships with external media agencies, ensuring alignment with internal stakeholders across brand, product, and retail marketing teams.Lead the development and execution of integrated media buying strategies across TV, digital, OOH, print, radio, and emerging media channels. Negotiate media rates, placements, and sponsorship deals to maximize efficiency, value, and effectiveness. Conduct in-depth audience analysis and market research to guide data-driven, targeted media investments. Prepare comprehensive post-buy analyses, highlighting performance insights, effectiveness, and actionable recommendations for future initiatives. Lead the development and execution of integrated media buying strategies across TV, digital, OOH, print, radio, and emerging media channels. Continuously monitor, optimize, and report on media campaign performance, leveraging real-time analytics and post-campaign evaluations to drive improvements. Manage and track substantial media budgets, ensuring expenditures stay within agreed limits while maximizing campaign ROI. Maintain compliance with industry standards, brand guidelines, and regulatory requirements, including SOX compliance. Stay ahead of evolving media trends, emerging technologies, and innovative channel opportunities within the UK automotive market. Collaborate closely with senior management to inform strategic media investment decisions and contribute to quarterly business reviews and executive-level presentations. Required Skills & Qualifications: 5+ years' experience in media buying, preferably within automotive, FMCG, or agency settings. Demonstrated expertise managing large-scale, multi-channel media campaigns with proven results. In-depth knowledge of the UK media landscape, consumer behaviour insights, and competitor benchmarking. Proficiency with media planning/buying platforms and analytical tools (e.g., Nielsen, Kantar, AdIntel, Google Ads, Meta, DV360). Exceptional negotiation and agency/vendor management capabilities. Strong analytical skills with a demonstrated ability to measure, report, and optimize media performance effectively. Proven experience in budget management, financial compliance, and ROI-driven campaign execution. Ability to multitask, maintain attention to detail, and deliver results under tight deadlines. Automotive industry experience highly desirable. Benefits: Competitive salary. Opportunity to work in a dynamic and innovative environment. Chance to be part of a team that values creativity and initiative. Apply now if interested!
Overview Are you a marketer who wants to make an impact, has a good grasp of digital marketing, and is, most importantly, willing to learn and grow (and help us grow)? If you have honed your Paid Search skills and are analytical, inquisitive and have an appetite to expand your skills in other digital channels, then read on You would be joining the Performance Marketing team, a team obsessed with driving efficient ROI for Enterprise Mobility in Europe.Our strength lies in hiring subject matter experts who share our 'Test and Learn' mindset and learn from mistakes as much as they do from successes. You will also benefit from our significant investment across our channels and the best in-house tools and technology stack (Google / Adobe).This is a performance marketing role working across a number of digital channels, including but not limited to, paid search, paid social, programmatic display and affiliate marketing. The ideal candidate will be responsible for driving results across Ireland, UK, France, Germany and Spain as well as managing the Franchise programme for Enterprise & Alamo. You will need excellent communication and relationship building skills as you will be working with multiple internal teams plus our external agency and media partners, which will include collaboration with our agency team of performance marketing specialists! Organization Overview: We're Enterprise Mobility. A family-owned, global mobility leader with a $39 billion turnover, nearly 90,000 team members, and operations in 95 countries. Led by CEO Chrissy Taylor, the third generation of the Taylor family, we're built on a legacy that gives us the stability to focus on the long-term success of our people, our customers and our business. From a fleet of seven cars, more than six decades ago, to a global network serving consumers, businesses and governments, Enterprise Mobility is a leading provider of mobility solutions including car rental, fleet management, flexible vehicle-hire, carsharing, vanpooling, car sales, truck rental, vehicle subscription, luxury rental, technology solutions and more, to help make travel easier and more convenient. Responsibilities Supporting the strategic planning, development and implementation of the performance marketing strategy, ensuring this is aligned with the company's business objectives, KPIs and target audiences. Analysing market trends, competitor strategies and consumer behaviour to identify opportunities for growth. Campaign management, execution and optimisation of digital marketing campaigns across the various channels with a focus on paid search, programmatic display, paid social and affiliate marketing initiatives. Ensuring campaigns are effectively targeted, budgeted and tracked to meet business performance goals and maximise ROAS. Cultivating strategic relationships with agencies, media, and technology partners. Collaborating on budgets/forecasts and work with agencies and internal stakeholders to establish strategic roadmaps and testing initiatives. Delivering consistent and measurable growth and performance improvements against key metrics. Measuring, monitoring and analysing past performance to identify optimisation opportunities. Conducting in-depth analysis of campaign performance metrics against agreed KPIs. Report back on campaigns, turning data and results into actionable insights for all stakeholders. Ownership of regular internal reporting to communicate results and updates to the broader business. Working closely with other members of the wider marketing team in EU & US to support best practice and knowledge transfer. Qualifications A strong digital background with a solid understanding of all paid marketing channels and the media landscape. Previous performance marketing experience in an agency setting or in-house marketing department. Data driven with strong analytical and reporting skills, numerate and fluent in aggregating and analysing core campaign performance metrics. Highly proficient in Microsoft 365 and analytics tools (e.g. GA, Adobe, Looker Studio). A track record of growing paid media programmes and business revenue efficiently. Optimising and managing performance marketing channels with advanced knowledge of Google Ads and META platforms. Experience using bid management technology is desirable. Experience managing external agencies and working with senior stakeholders. Confident in managing large budgets - multimarket experience desirable. Excellent verbal and written communication skills. Demonstrated time-management and organisational skills. Self-motivated and a team player with an exceptional work ethic. Methodical approach to decision-making and problem resolution. Please let us know about any accommodations you may need to participate in the recruitment process. Hours : 40 hours per week Salary : Dependent on experience Location : Egham, Surrey, TW20 9FB (Plenty of free on site parking and approx. 10 minutes walk from Egham station) Hybrid, 3 days in the office, 2 days working from home.
Mar 16, 2026
Full time
Overview Are you a marketer who wants to make an impact, has a good grasp of digital marketing, and is, most importantly, willing to learn and grow (and help us grow)? If you have honed your Paid Search skills and are analytical, inquisitive and have an appetite to expand your skills in other digital channels, then read on You would be joining the Performance Marketing team, a team obsessed with driving efficient ROI for Enterprise Mobility in Europe.Our strength lies in hiring subject matter experts who share our 'Test and Learn' mindset and learn from mistakes as much as they do from successes. You will also benefit from our significant investment across our channels and the best in-house tools and technology stack (Google / Adobe).This is a performance marketing role working across a number of digital channels, including but not limited to, paid search, paid social, programmatic display and affiliate marketing. The ideal candidate will be responsible for driving results across Ireland, UK, France, Germany and Spain as well as managing the Franchise programme for Enterprise & Alamo. You will need excellent communication and relationship building skills as you will be working with multiple internal teams plus our external agency and media partners, which will include collaboration with our agency team of performance marketing specialists! Organization Overview: We're Enterprise Mobility. A family-owned, global mobility leader with a $39 billion turnover, nearly 90,000 team members, and operations in 95 countries. Led by CEO Chrissy Taylor, the third generation of the Taylor family, we're built on a legacy that gives us the stability to focus on the long-term success of our people, our customers and our business. From a fleet of seven cars, more than six decades ago, to a global network serving consumers, businesses and governments, Enterprise Mobility is a leading provider of mobility solutions including car rental, fleet management, flexible vehicle-hire, carsharing, vanpooling, car sales, truck rental, vehicle subscription, luxury rental, technology solutions and more, to help make travel easier and more convenient. Responsibilities Supporting the strategic planning, development and implementation of the performance marketing strategy, ensuring this is aligned with the company's business objectives, KPIs and target audiences. Analysing market trends, competitor strategies and consumer behaviour to identify opportunities for growth. Campaign management, execution and optimisation of digital marketing campaigns across the various channels with a focus on paid search, programmatic display, paid social and affiliate marketing initiatives. Ensuring campaigns are effectively targeted, budgeted and tracked to meet business performance goals and maximise ROAS. Cultivating strategic relationships with agencies, media, and technology partners. Collaborating on budgets/forecasts and work with agencies and internal stakeholders to establish strategic roadmaps and testing initiatives. Delivering consistent and measurable growth and performance improvements against key metrics. Measuring, monitoring and analysing past performance to identify optimisation opportunities. Conducting in-depth analysis of campaign performance metrics against agreed KPIs. Report back on campaigns, turning data and results into actionable insights for all stakeholders. Ownership of regular internal reporting to communicate results and updates to the broader business. Working closely with other members of the wider marketing team in EU & US to support best practice and knowledge transfer. Qualifications A strong digital background with a solid understanding of all paid marketing channels and the media landscape. Previous performance marketing experience in an agency setting or in-house marketing department. Data driven with strong analytical and reporting skills, numerate and fluent in aggregating and analysing core campaign performance metrics. Highly proficient in Microsoft 365 and analytics tools (e.g. GA, Adobe, Looker Studio). A track record of growing paid media programmes and business revenue efficiently. Optimising and managing performance marketing channels with advanced knowledge of Google Ads and META platforms. Experience using bid management technology is desirable. Experience managing external agencies and working with senior stakeholders. Confident in managing large budgets - multimarket experience desirable. Excellent verbal and written communication skills. Demonstrated time-management and organisational skills. Self-motivated and a team player with an exceptional work ethic. Methodical approach to decision-making and problem resolution. Please let us know about any accommodations you may need to participate in the recruitment process. Hours : 40 hours per week Salary : Dependent on experience Location : Egham, Surrey, TW20 9FB (Plenty of free on site parking and approx. 10 minutes walk from Egham station) Hybrid, 3 days in the office, 2 days working from home.
If you're an experienced B2B marketer with a passion for client success and growth, we'd love to hear from you. This is an incredible opportunity to make an impact and thrive in a high-performance environment. Our client is a rapidly growing B2B marketing agency with a passion for transforming technology brands into market leaders. Partnering with some of the world's most innovative tech companies, they deliver strategic demand generation strategies and results-driven campaigns. Their mission is to empower clients to achieve measurable success, scale, and market distinction. As they continue to expand, they are looking for an accomplished Account Director to lead key client accounts with expertise, strategic insight, and a passion for exceptional outcomes. About the role: As Account Director, you'll take full ownership of high-profile accounts, managing relationships with senior stakeholders, overseeing the account P&L, and ensuring successful campaign delivery and service. Your role will be crucial in maintaining strong client relationships, driving account growth, and ensuring client satisfaction with all threy do. You'll be seen as a strategic partner, advising clients on the best B2B go-to-market and demand generation approaches to meet their goals and keep them at the forefront of the technology sector. Key Responsibilities: Client Management & Leadership: Serve as the primary point of contact for senior client stakeholders, delivering insights, strategic direction, and leadership across the full account lifecycle. Account Oversight: Take end-to-end responsibility for account planning, execution, performance, and growth, ensuring profitability and high client retention. P&L Accountability: Maintain and optimise account budgets, forecasting, and financial tracking to deliver on business objectives and ensure the profitability of each account. Strategic Guidance: Provide clients with strategic insight and best practices in B2B demand generation, keeping them updated on industry trends, competitive positioning, and campaign innovation. Campaign Execution: Work closely with internal and external teams to ensure the successful development, implementation, and measurement of campaigns that exceed client expectations. Presentation & Communication: Deliver clear, impactful presentations to clients and internal stakeholders, showcasing results, insights, and recommendations. Data & Analytics: Leverage analytics to provide actionable insights, measure campaign performance, and guide strategic decisions. Team Collaboration: Work closely with internal teams and collaborate with Creative, Strategy, and Analytics teams to ensure alignment and success. Ideal Candidate Profile: Experience: 4-5+ years of B2B demand generation experience, within an agency setting, managing large accounts in the technology sector. Client-Facing Expertise: Proven success in managing relationships with senior stakeholders and leading clients through complex, strategic marketing initiatives. Strategic Mindset: Deep understanding of B2B demand generation, and ability to advise clients on strategies that align with their business goals and growth objectives. Analytical Acumen: Strong command of marketing analytics, with the ability to interpret data and translate it into actionable strategies. Communication Skills: Excellent written and verbal communication skills, with a strong ability to present complex ideas effectively to both clients and internal teams. Collaborative Team Player: A proactive, positive, and solution-oriented attitude, with a desire to work in a dynamic, team-focused environment. Results-Oriented: Highly motivated by achieving client satisfaction, campaign success, and account growth, with an eye for opportunities to enhance value and strengthen relationships. What We Offer: Opportunity to Lead: Be a trusted strategic partner to some of the world's top technology brands, helping shape the future of B2B marketing. Career Growth: Join a fast-growing agency with ample opportunity for professional development and career advancement. Culture: Work alongside a talented, passionate team that values innovation, teamwork, and client success. Competitive Benefits: Receive a comprehensive benefits package, including competitive salary, bonuses, and opportunities for learning and development.
Mar 16, 2026
Full time
If you're an experienced B2B marketer with a passion for client success and growth, we'd love to hear from you. This is an incredible opportunity to make an impact and thrive in a high-performance environment. Our client is a rapidly growing B2B marketing agency with a passion for transforming technology brands into market leaders. Partnering with some of the world's most innovative tech companies, they deliver strategic demand generation strategies and results-driven campaigns. Their mission is to empower clients to achieve measurable success, scale, and market distinction. As they continue to expand, they are looking for an accomplished Account Director to lead key client accounts with expertise, strategic insight, and a passion for exceptional outcomes. About the role: As Account Director, you'll take full ownership of high-profile accounts, managing relationships with senior stakeholders, overseeing the account P&L, and ensuring successful campaign delivery and service. Your role will be crucial in maintaining strong client relationships, driving account growth, and ensuring client satisfaction with all threy do. You'll be seen as a strategic partner, advising clients on the best B2B go-to-market and demand generation approaches to meet their goals and keep them at the forefront of the technology sector. Key Responsibilities: Client Management & Leadership: Serve as the primary point of contact for senior client stakeholders, delivering insights, strategic direction, and leadership across the full account lifecycle. Account Oversight: Take end-to-end responsibility for account planning, execution, performance, and growth, ensuring profitability and high client retention. P&L Accountability: Maintain and optimise account budgets, forecasting, and financial tracking to deliver on business objectives and ensure the profitability of each account. Strategic Guidance: Provide clients with strategic insight and best practices in B2B demand generation, keeping them updated on industry trends, competitive positioning, and campaign innovation. Campaign Execution: Work closely with internal and external teams to ensure the successful development, implementation, and measurement of campaigns that exceed client expectations. Presentation & Communication: Deliver clear, impactful presentations to clients and internal stakeholders, showcasing results, insights, and recommendations. Data & Analytics: Leverage analytics to provide actionable insights, measure campaign performance, and guide strategic decisions. Team Collaboration: Work closely with internal teams and collaborate with Creative, Strategy, and Analytics teams to ensure alignment and success. Ideal Candidate Profile: Experience: 4-5+ years of B2B demand generation experience, within an agency setting, managing large accounts in the technology sector. Client-Facing Expertise: Proven success in managing relationships with senior stakeholders and leading clients through complex, strategic marketing initiatives. Strategic Mindset: Deep understanding of B2B demand generation, and ability to advise clients on strategies that align with their business goals and growth objectives. Analytical Acumen: Strong command of marketing analytics, with the ability to interpret data and translate it into actionable strategies. Communication Skills: Excellent written and verbal communication skills, with a strong ability to present complex ideas effectively to both clients and internal teams. Collaborative Team Player: A proactive, positive, and solution-oriented attitude, with a desire to work in a dynamic, team-focused environment. Results-Oriented: Highly motivated by achieving client satisfaction, campaign success, and account growth, with an eye for opportunities to enhance value and strengthen relationships. What We Offer: Opportunity to Lead: Be a trusted strategic partner to some of the world's top technology brands, helping shape the future of B2B marketing. Career Growth: Join a fast-growing agency with ample opportunity for professional development and career advancement. Culture: Work alongside a talented, passionate team that values innovation, teamwork, and client success. Competitive Benefits: Receive a comprehensive benefits package, including competitive salary, bonuses, and opportunities for learning and development.
JD Sports- Head Office, Warwick House, Bury, United Kingdom Job Description Posted Friday 6 March 2026 at 01:00 Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms with our colleagues working in stores across several retail fascias in many markets around the world. JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019 and continues to grow in the UK and internationally. We want to be the leading global omnichannel retailer in the sports and outdoor industry. To be a part of this successful company and help us to achieve this you will have the desire to ingrain our strategic goals of being a people led, innovative and customer focused organisation which provides operational excellence whilst identifying new areas of growth as part of our day to day objectives. Head Of Digital International Franchise Responsible to : FranchiseDirector Department : Franchise Overview You will be part of JD Sports expansion in international markets. The purpose of this role is to drive our Franchise partners to successfully launch and grow JD Sports online presence in their country. While working with multiple departments and countries, you will be managing the whole loyalty and ecommerce lifecycle and be responsible for the launch, technology development, digital marketing and commercial trade. Strategic Objectives Working closely with the Franchise GM, Ecommerce, Finance, and IT, the Head of Digital will drive the end to end digital strategy across Launch, Technology, Digital Marketing, Loyalty, Trade, and Finance to enable partners to successfully activate and scale JD's digital ecosystem in every market. As the primary digital contact within the Franchise division, the role ensures partners have the frameworks, platforms, and commercial guidance needed to maximise launch performance and sustain long term growth. Acting as a digital brand guardian, the Head of Digital educates, supports, and empowers partners to deliver a consistent, insight driven, and commercially strong representation of JD across all digital channels. By building scalable processes, digital playbooks, financial models, and technology standards, the role ensures each partner can embed locally while operating with global excellence, ultimately accelerating their ability to grow at the pace expected of the JD Group. Key Roles and Responsibilities Lead and orchestrate the end to end launch of all digital platforms (ecommerce, app, CRM, loyalty, digital trade tools) in new Franchise markets, ensuring seamless deployment, market readiness, and alignment with JD's global digital ecosystem. Own the digital commercial strategy across Ecommerce Trading, Digital Marketing, Loyalty, and Omnichannel, identifying growth opportunities, analysing performance trends, and challenging partners to achieve best in class results. Drive market insights and localisation strategy, ensuring all digital plans reflect local customer behaviour, competitive landscape, regulatory needs, and cultural context while maintaining JD's global standards. Continuously review digital trading performance and benchmark against JD Group markets, identifying optimisation levers across conversion, media efficiency, customer retention, UX, and product performance. Shape the digital technology roadmap for Franchise markets, partnering with Tech and Data teams to prioritise upgrades, integrations, analytics enhancements, platform improvements, and new capabilities that support revenue and scalability. Lead the digital go to market strategy with partners across all channels: Ecommerce Content, Online Merchandising, Digital Trade, CRM & Lifecycle Marketing, Paid Media, Affiliates, SEO, CRO, and UX - ensuring full adherence to JD global best practices. Build and maintain strong cross functional relationships with internal teams across Retail, Marketing, Digital Trading, Product, IT, Finance, Property, and Visual Merchandising to enable cohesive digital operations and commercial planning. Use exceptional leadership, communication, and influencing skills to align global and local stakeholders on digital priorities, ensuring successful delivery of strategic initiatives and continuous improvement programs. Troubleshoot operational challenges hands on, driving improvements across systems, processes, digital workflows, and partner capabilities - embedding JD's global Centres of Excellence where applicable. Champion digital operational excellence across all markets, ensuring consistent brand experience, strong visual execution, and customer first digital journeys across web, app, CRM, and loyalty touchpoints. Own the development and evolution of the JD Digital Franchise Portal, acting as the gatekeeper of global standards, training materials, playbooks, and market specific guidance that support scalability and best practice adoption. People and Talent Management Build strong, trust based, and effective cross functional relationships across the wider JD organisation, ensuring Digital partners seamlessly with Ecommerce, Tech, Data, Marketing, Retail, Finance, Property, and HR to deliver unified market launches and ongoing digital excellence. Support and empower Franchise partners to build, develop, and coach high performing digital teams across ecommerce trading, CRM, digital marketing, analytics, product content, and digital operations. Act as an inspirational and visionary digital leader with the ability to coach and mentor both internal teams and partner organisations. Skills & Experience Significant experience (typically 5+ years) in senior Digital, Ecommerce, or Omnichannel roles, ideally within retail, fashion, or consumer brands. Strong understanding of franchise models, international markets, or multi territory operations, with experience supporting partners or distributed teams. Proven commercial acumen with the ability to interpret data, build business cases, optimise P&L levers, and influence financial decision making. Demonstrable experience in project leadership, managing complex multi market digital deployments from planning through execution. Excellent communicator and presenter, able to influence senior leaders and inspire cross functional teams across cultures and markets. Experienced in building strong relationships across Digital, Marketing, Technology, Finance, and Operations in fast paced environments. Strong understanding of the JD Brand, digital retail landscape, consumer journey, and global brand governance. Willingness to travel internationally as required to support market launches, performance reviews, and team capability building. We know our colleagues work tirelessly to make JD Sports the success it is today and in turn, we offer them some amazing benefits including staff Discount On JD Group and other brands within the organisation and personal development opportunities to learn and develop at work.
Mar 16, 2026
Full time
JD Sports- Head Office, Warwick House, Bury, United Kingdom Job Description Posted Friday 6 March 2026 at 01:00 Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms with our colleagues working in stores across several retail fascias in many markets around the world. JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019 and continues to grow in the UK and internationally. We want to be the leading global omnichannel retailer in the sports and outdoor industry. To be a part of this successful company and help us to achieve this you will have the desire to ingrain our strategic goals of being a people led, innovative and customer focused organisation which provides operational excellence whilst identifying new areas of growth as part of our day to day objectives. Head Of Digital International Franchise Responsible to : FranchiseDirector Department : Franchise Overview You will be part of JD Sports expansion in international markets. The purpose of this role is to drive our Franchise partners to successfully launch and grow JD Sports online presence in their country. While working with multiple departments and countries, you will be managing the whole loyalty and ecommerce lifecycle and be responsible for the launch, technology development, digital marketing and commercial trade. Strategic Objectives Working closely with the Franchise GM, Ecommerce, Finance, and IT, the Head of Digital will drive the end to end digital strategy across Launch, Technology, Digital Marketing, Loyalty, Trade, and Finance to enable partners to successfully activate and scale JD's digital ecosystem in every market. As the primary digital contact within the Franchise division, the role ensures partners have the frameworks, platforms, and commercial guidance needed to maximise launch performance and sustain long term growth. Acting as a digital brand guardian, the Head of Digital educates, supports, and empowers partners to deliver a consistent, insight driven, and commercially strong representation of JD across all digital channels. By building scalable processes, digital playbooks, financial models, and technology standards, the role ensures each partner can embed locally while operating with global excellence, ultimately accelerating their ability to grow at the pace expected of the JD Group. Key Roles and Responsibilities Lead and orchestrate the end to end launch of all digital platforms (ecommerce, app, CRM, loyalty, digital trade tools) in new Franchise markets, ensuring seamless deployment, market readiness, and alignment with JD's global digital ecosystem. Own the digital commercial strategy across Ecommerce Trading, Digital Marketing, Loyalty, and Omnichannel, identifying growth opportunities, analysing performance trends, and challenging partners to achieve best in class results. Drive market insights and localisation strategy, ensuring all digital plans reflect local customer behaviour, competitive landscape, regulatory needs, and cultural context while maintaining JD's global standards. Continuously review digital trading performance and benchmark against JD Group markets, identifying optimisation levers across conversion, media efficiency, customer retention, UX, and product performance. Shape the digital technology roadmap for Franchise markets, partnering with Tech and Data teams to prioritise upgrades, integrations, analytics enhancements, platform improvements, and new capabilities that support revenue and scalability. Lead the digital go to market strategy with partners across all channels: Ecommerce Content, Online Merchandising, Digital Trade, CRM & Lifecycle Marketing, Paid Media, Affiliates, SEO, CRO, and UX - ensuring full adherence to JD global best practices. Build and maintain strong cross functional relationships with internal teams across Retail, Marketing, Digital Trading, Product, IT, Finance, Property, and Visual Merchandising to enable cohesive digital operations and commercial planning. Use exceptional leadership, communication, and influencing skills to align global and local stakeholders on digital priorities, ensuring successful delivery of strategic initiatives and continuous improvement programs. Troubleshoot operational challenges hands on, driving improvements across systems, processes, digital workflows, and partner capabilities - embedding JD's global Centres of Excellence where applicable. Champion digital operational excellence across all markets, ensuring consistent brand experience, strong visual execution, and customer first digital journeys across web, app, CRM, and loyalty touchpoints. Own the development and evolution of the JD Digital Franchise Portal, acting as the gatekeeper of global standards, training materials, playbooks, and market specific guidance that support scalability and best practice adoption. People and Talent Management Build strong, trust based, and effective cross functional relationships across the wider JD organisation, ensuring Digital partners seamlessly with Ecommerce, Tech, Data, Marketing, Retail, Finance, Property, and HR to deliver unified market launches and ongoing digital excellence. Support and empower Franchise partners to build, develop, and coach high performing digital teams across ecommerce trading, CRM, digital marketing, analytics, product content, and digital operations. Act as an inspirational and visionary digital leader with the ability to coach and mentor both internal teams and partner organisations. Skills & Experience Significant experience (typically 5+ years) in senior Digital, Ecommerce, or Omnichannel roles, ideally within retail, fashion, or consumer brands. Strong understanding of franchise models, international markets, or multi territory operations, with experience supporting partners or distributed teams. Proven commercial acumen with the ability to interpret data, build business cases, optimise P&L levers, and influence financial decision making. Demonstrable experience in project leadership, managing complex multi market digital deployments from planning through execution. Excellent communicator and presenter, able to influence senior leaders and inspire cross functional teams across cultures and markets. Experienced in building strong relationships across Digital, Marketing, Technology, Finance, and Operations in fast paced environments. Strong understanding of the JD Brand, digital retail landscape, consumer journey, and global brand governance. Willingness to travel internationally as required to support market launches, performance reviews, and team capability building. We know our colleagues work tirelessly to make JD Sports the success it is today and in turn, we offer them some amazing benefits including staff Discount On JD Group and other brands within the organisation and personal development opportunities to learn and develop at work.
This is a fantastic opportunity for an FP&A professional to join the business services industry in a permanent FP&A Director role based in Cheshire. The position focuses on providing strategic financial planning and analysis to support the organisation's ambitious growth objectives. Client Details Our client has been on an impressive growth journey over a multi-year period, with strong organic growth and impressive M&A activity fuelled by private equity investment. Whilst now operating on a global scale, they retain their entrepreneurial spirit. Description The FP&A Director will lead all financial planning, analysis, forecasting, and performance management across the for UK and Europe, as well as other regions. This is a highly commercial and strategically critical role, acting as the senior finance partner to regional leadership and driving insight-led decision making across a growing services business. You will oversee a team of business partners and analysts, strengthening the FP&A capability across multiple countries, and leading the implementation of a new planning and forecasting tool to modernise how the division manages its performance. Key responsibilities include: Financial Planning & Analysis Own the full FP&A cycle for the business, including budgets, forecasts, long-range plans, and monthly performance reviews. Lead the successful deployment, adoption, and ongoing optimisation of a new planning tool, improving data quality, forecasting accuracy, and process efficiency. Deliver high-quality analysis of revenue, margin, churn, product lifecycle, and operational cost drivers across the full product portfolio. Ensure consistent, accurate, and timely reporting into Group Finance and Executive leadership. Commercial & Strategic Partnering Serve as the primary finance business partner to the MD, offering challenge, insight, and strategic support. Influence commercial strategy across hardware sales, SaaS subscriptions, operations, and data services. Lead financial assessment of new business models, pricing options, customer economics, and retention initiatives. Performance Management Build robust KPIs, dashboards, and analytical tools highlighting trends in acquisition, utilisation, ARPU, gross margin, and operational leverage. Identify performance risks and opportunities, driving corrective actions with operational and commercial teams. Improve forecast reliability and insight through better processes, stakeholder alignment, and data-driven modelling. Leadership & Team Development Lead and develop a team of FP&A professionals (business partner and analyst level), fostering a high-performance culture focused on commercial impact and analytical excellence. Strengthen FP&A processes across multiple countries, ensuring scalability and consistency. Act as a champion for continuous improvement, innovation, and best-in-class financial practices. Governance & Cross-Functional Alignment Ensure adherence to internal financial controls, Group policies, and reporting standards. Work closely with Sales, Marketing, Installations, Product, and Technology teams to bring financial rigour into decision-making. Support M&A evaluation, integration, and post-acquisition performance management where required. Profile The successful FP&A Director candidate should meet most or all of the following criteria: Senior FP&A leadership experience, ideally gained within a technology-enabled, data-centric, or subscription-based business (e.g., SaaS, IoT, Telecoms). Experience operating across multiple geographies and complex business units. Proven track record in developing high-performing teams and modernising FP&A processes. Strong commercial acumen and an ability to influence senior stakeholders. Expertise in forecasting, modelling, scenario analysis, and performance analytics. Demonstrated experience implementing finance systems or planning tools (e.g. Tagetik, Anaplan, Adaptive Insights, or equivalent). Job Offer Competitive basic package to £140,000, including salary and car allowance. Bonus: 20% annual performance bonus. 25 days annual leave, plus bank holidays. Private healthcare for you and your family. Life assurance. Contributory pension scheme. Opportunity to shape the FP&A function for the largest region in a rapidly growing, technology-led division. Significant influence on commercial strategy and divisional performance. Opportunity to join an entrepreneurial environment with a track record of upward mobility for high achievers.
Mar 16, 2026
Full time
This is a fantastic opportunity for an FP&A professional to join the business services industry in a permanent FP&A Director role based in Cheshire. The position focuses on providing strategic financial planning and analysis to support the organisation's ambitious growth objectives. Client Details Our client has been on an impressive growth journey over a multi-year period, with strong organic growth and impressive M&A activity fuelled by private equity investment. Whilst now operating on a global scale, they retain their entrepreneurial spirit. Description The FP&A Director will lead all financial planning, analysis, forecasting, and performance management across the for UK and Europe, as well as other regions. This is a highly commercial and strategically critical role, acting as the senior finance partner to regional leadership and driving insight-led decision making across a growing services business. You will oversee a team of business partners and analysts, strengthening the FP&A capability across multiple countries, and leading the implementation of a new planning and forecasting tool to modernise how the division manages its performance. Key responsibilities include: Financial Planning & Analysis Own the full FP&A cycle for the business, including budgets, forecasts, long-range plans, and monthly performance reviews. Lead the successful deployment, adoption, and ongoing optimisation of a new planning tool, improving data quality, forecasting accuracy, and process efficiency. Deliver high-quality analysis of revenue, margin, churn, product lifecycle, and operational cost drivers across the full product portfolio. Ensure consistent, accurate, and timely reporting into Group Finance and Executive leadership. Commercial & Strategic Partnering Serve as the primary finance business partner to the MD, offering challenge, insight, and strategic support. Influence commercial strategy across hardware sales, SaaS subscriptions, operations, and data services. Lead financial assessment of new business models, pricing options, customer economics, and retention initiatives. Performance Management Build robust KPIs, dashboards, and analytical tools highlighting trends in acquisition, utilisation, ARPU, gross margin, and operational leverage. Identify performance risks and opportunities, driving corrective actions with operational and commercial teams. Improve forecast reliability and insight through better processes, stakeholder alignment, and data-driven modelling. Leadership & Team Development Lead and develop a team of FP&A professionals (business partner and analyst level), fostering a high-performance culture focused on commercial impact and analytical excellence. Strengthen FP&A processes across multiple countries, ensuring scalability and consistency. Act as a champion for continuous improvement, innovation, and best-in-class financial practices. Governance & Cross-Functional Alignment Ensure adherence to internal financial controls, Group policies, and reporting standards. Work closely with Sales, Marketing, Installations, Product, and Technology teams to bring financial rigour into decision-making. Support M&A evaluation, integration, and post-acquisition performance management where required. Profile The successful FP&A Director candidate should meet most or all of the following criteria: Senior FP&A leadership experience, ideally gained within a technology-enabled, data-centric, or subscription-based business (e.g., SaaS, IoT, Telecoms). Experience operating across multiple geographies and complex business units. Proven track record in developing high-performing teams and modernising FP&A processes. Strong commercial acumen and an ability to influence senior stakeholders. Expertise in forecasting, modelling, scenario analysis, and performance analytics. Demonstrated experience implementing finance systems or planning tools (e.g. Tagetik, Anaplan, Adaptive Insights, or equivalent). Job Offer Competitive basic package to £140,000, including salary and car allowance. Bonus: 20% annual performance bonus. 25 days annual leave, plus bank holidays. Private healthcare for you and your family. Life assurance. Contributory pension scheme. Opportunity to shape the FP&A function for the largest region in a rapidly growing, technology-led division. Significant influence on commercial strategy and divisional performance. Opportunity to join an entrepreneurial environment with a track record of upward mobility for high achievers.
Ready to embark on the quest of joining Hack The Box? At the end of this thrilling journey, you'll become a proud member of Hack The Box, with the ultimate mission to help redefine cybersecurity expertise. Get ready for an exciting adventure into the world of cybersecurity! The core mission of the Senior Customer Success Associate: Drive engagement along the Hack The Box journey with public sector clients. Execute outcomes from success criteria for the world's largest enterprises, universities and governmental organizations. Become their trusted partner and assure a great user experience leading to long lasting relationships. (OKRs: GRR, NRR, NPS) The fellowship you'll be joining: The team consists of experienced members of various technical and non-technical backgrounds covering a wide spectrum of industries and sectors such as Education, Gov/Federal, SMBs and Enterprise. The team collaborates closely with Product, Sales, Support, Marketing and many more departments to accommodate customers' business needs while acting as a feedback loop for further improvement of the offered services. This position reports to the Head of Customer Success, US & Federal. ️ Technology tools & weapons you'll be using: ChurnZero, HubSpot, Tableau, Slack, Gong & the 3 As (Adaptability - Active Listening - Assertiveness). HackTheBox, obviously! Interesting resources you should check: Customer Stories A glimpse into HTB's 2024 Sales Kick Off (SKO) Humans of HTB: Anna's journey into HTB customer success scaling team The adventures that await you after becoming the Senior Customer Success Associate at Hack The Box: Guiding new customers through their customer journey process efficiently Building and nurturing relationships of trust with Exec / senior stakeholders (e.g. buyer) and HTB power users / admins Analyzing usage data to identify trends and potential issues, often utilizing analytics tools (e.g. Tableau) Timely addressing of customer inquiries Proactively identifying and addressing risks to customer satisfaction Coordinating with internal teams to resolve customer issues effectively and ensure seamless customer experiences Scheduling and conducting regular check-in meetings with customers Maintaining accurate and up to date notes on customer health in internal tools (e.g. Hubspot, ChurnZero, etc) Gathering actionable feedback from customers for product improvement Communicating the benefits a customer gains from utilizing HTB and how HTB addresses a business challenge. Identifying and capitalizing on opportunities for upselling and cross-selling Skills, knowledge, and experience points required to unlock the role of the Senior Customer Success Associate at Hack The Box: Experience working with federal organizations (e.g., Army, Air Force, government agencies) - civilian federal roles do not apply. Understanding of the Software as a Service (SaaS) model and principles of customer success. Previous experience in a Customer Success role preferred. Ability to navigate difficult conversations with customers and internal leadership. Proficiency in cybersecurity fundamentals, including pentesting and cyber defense skills. Skilled in handling objections and overcoming challenges in the sales process. Comfortable owning Revenue Retention Metrics to drive business growth. Ability to collaborate effectively with multiple internal stakeholders ️ What your Hack The Box adventure will have in store: You'll have the exhilarating opportunity to contribute to a product that is highly appreciated by users and the cybersecurity community at large. You'll experience a highly supportive and caring environment, fostering growth, flexibility, and autonomy. You'll embark on an exciting journey of continuous learning and problem-solving, leveling up as our organization grows. Most importantly, you'll have a blast at HTB because fun is an essential ingredient in our recipe for success! Just wait until you see our global meet ups! The gems you'll be enjoying as a Senior Customer Success Associate: Compensation: $96,000-126,000 (OTE) Medical, Dental & Vision (employee coverage 100% paid for by Hack The Box) 401K w/ employer match Employer-paid Life and AD&D Insurance Supplemental Life Insurance Short-term and Long-term Disability Healthcare and Dependent Care FSA Paid paternity & maternity leave 25 annual leave days Home Office Allowance Dedicated budget for training and professional development, participation in conferences State-of-the-art equipment Full access to the Hack The Box lab offerings; so you can learn how to hack ️ The Quest of Becoming Hack The Box's Senior Customer Success Associate: Level 1: Like in any game, you start as a Noob. Level one's objective: submit your application. Level 2: After applying, you unlock the Script Kiddie rank! This level's objective: pass the screening process. Level 3: Now you're officially ranked as Hacker and you're ready to meet the Talent Acquisition team. Level's objective: highlight your past achievements, ambitions, and values. Level 4: As a Pro Hacker at level 4, you'll unlock the "boss level", which involves meeting the hiring manager. Level's objective: connect with the hiring manager and share with them your achievements. Level 5: Now you're an Elite Hacker! Level's objective: complete an assignment that aligns with day to day job related tasks and responsibilities. Level 6: Congratulations, you're now a Guru! Not many reach this level . Level's objective: have a constructive, final conversation with senior leadership to explore the role and your future at HTB. Level 7: You've achieved the Omniscient rank and officially received an offer from HTB! To complete the last level and the Quest, all you need to do is accept the offer. QUEST COMPLETE. Congratulations, you're officially one of us Your next quest: complete the onboarding. Hack Your Career, Today. Join us in this epic adventure of cybersecurity at Hack The Box! At Hack The Box, we are on a quest to find the most exceptional and enthusiastic talent to join our team. Whether or not you consider yourself a gamer, we value what makes you unique and want to know more about you. This job post provides just a glimpse of the incredible gamified experience our business and consumer customers enjoy through our platforms. So, if you're ready to embark on a journey of disruption, growth, and adventure, we can't wait to meet you! ABOUT HACK THE BOX Hack The Box is the Cyber Performance Center with the mission to provide a human first platform to create and maintain high performing cybersecurity individuals and organizations. Hack The Box is the only platform that unites upskilling, workforce development, and the human focus in the cybersecurity industry, and it's trusted by organizations worldwide for driving their teams to peak performance. Offering an all in one environment for continuous growth, assessment, and recruitment, Hack The Box provides solutions for all cybersecurity domains. Launched in 2017, Hack The Box brings together the largest global cybersecurity community of more than 2.6 million platform members. Rapidly growing its international footprint and reach, Hack The Box is headquartered in the UK, with additional offices in the US, Australia, and Greece. Exciting News: Get the most important updates on HTB's latest year! We are super proud to share that Hack The Box's entities in the US, the UK & Greece have been certified as a Great Place to Work (). Take a sneak peek at how it is to be part of HTB and our 2023 Global Retreat. Get more insights about our HTB culture and employee experience by visiting the "about us" section of our site, our career site, and Glassdoor. At Hack The Box, we are committed to fostering a diverse, inclusive, and equitable workplace. We believe that diversity enriches our performance, services, and the communities we serve. As such, we ensure that all job applications are considered solely based on merit, skills, and qualifications. We do not discriminate on grounds of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are dedicated to providing a fair and respectful work environment that reflects our values. Hack The Box participates in E-Verify. For more information, please click here and here.
Mar 15, 2026
Full time
Ready to embark on the quest of joining Hack The Box? At the end of this thrilling journey, you'll become a proud member of Hack The Box, with the ultimate mission to help redefine cybersecurity expertise. Get ready for an exciting adventure into the world of cybersecurity! The core mission of the Senior Customer Success Associate: Drive engagement along the Hack The Box journey with public sector clients. Execute outcomes from success criteria for the world's largest enterprises, universities and governmental organizations. Become their trusted partner and assure a great user experience leading to long lasting relationships. (OKRs: GRR, NRR, NPS) The fellowship you'll be joining: The team consists of experienced members of various technical and non-technical backgrounds covering a wide spectrum of industries and sectors such as Education, Gov/Federal, SMBs and Enterprise. The team collaborates closely with Product, Sales, Support, Marketing and many more departments to accommodate customers' business needs while acting as a feedback loop for further improvement of the offered services. This position reports to the Head of Customer Success, US & Federal. ️ Technology tools & weapons you'll be using: ChurnZero, HubSpot, Tableau, Slack, Gong & the 3 As (Adaptability - Active Listening - Assertiveness). HackTheBox, obviously! Interesting resources you should check: Customer Stories A glimpse into HTB's 2024 Sales Kick Off (SKO) Humans of HTB: Anna's journey into HTB customer success scaling team The adventures that await you after becoming the Senior Customer Success Associate at Hack The Box: Guiding new customers through their customer journey process efficiently Building and nurturing relationships of trust with Exec / senior stakeholders (e.g. buyer) and HTB power users / admins Analyzing usage data to identify trends and potential issues, often utilizing analytics tools (e.g. Tableau) Timely addressing of customer inquiries Proactively identifying and addressing risks to customer satisfaction Coordinating with internal teams to resolve customer issues effectively and ensure seamless customer experiences Scheduling and conducting regular check-in meetings with customers Maintaining accurate and up to date notes on customer health in internal tools (e.g. Hubspot, ChurnZero, etc) Gathering actionable feedback from customers for product improvement Communicating the benefits a customer gains from utilizing HTB and how HTB addresses a business challenge. Identifying and capitalizing on opportunities for upselling and cross-selling Skills, knowledge, and experience points required to unlock the role of the Senior Customer Success Associate at Hack The Box: Experience working with federal organizations (e.g., Army, Air Force, government agencies) - civilian federal roles do not apply. Understanding of the Software as a Service (SaaS) model and principles of customer success. Previous experience in a Customer Success role preferred. Ability to navigate difficult conversations with customers and internal leadership. Proficiency in cybersecurity fundamentals, including pentesting and cyber defense skills. Skilled in handling objections and overcoming challenges in the sales process. Comfortable owning Revenue Retention Metrics to drive business growth. Ability to collaborate effectively with multiple internal stakeholders ️ What your Hack The Box adventure will have in store: You'll have the exhilarating opportunity to contribute to a product that is highly appreciated by users and the cybersecurity community at large. You'll experience a highly supportive and caring environment, fostering growth, flexibility, and autonomy. You'll embark on an exciting journey of continuous learning and problem-solving, leveling up as our organization grows. Most importantly, you'll have a blast at HTB because fun is an essential ingredient in our recipe for success! Just wait until you see our global meet ups! The gems you'll be enjoying as a Senior Customer Success Associate: Compensation: $96,000-126,000 (OTE) Medical, Dental & Vision (employee coverage 100% paid for by Hack The Box) 401K w/ employer match Employer-paid Life and AD&D Insurance Supplemental Life Insurance Short-term and Long-term Disability Healthcare and Dependent Care FSA Paid paternity & maternity leave 25 annual leave days Home Office Allowance Dedicated budget for training and professional development, participation in conferences State-of-the-art equipment Full access to the Hack The Box lab offerings; so you can learn how to hack ️ The Quest of Becoming Hack The Box's Senior Customer Success Associate: Level 1: Like in any game, you start as a Noob. Level one's objective: submit your application. Level 2: After applying, you unlock the Script Kiddie rank! This level's objective: pass the screening process. Level 3: Now you're officially ranked as Hacker and you're ready to meet the Talent Acquisition team. Level's objective: highlight your past achievements, ambitions, and values. Level 4: As a Pro Hacker at level 4, you'll unlock the "boss level", which involves meeting the hiring manager. Level's objective: connect with the hiring manager and share with them your achievements. Level 5: Now you're an Elite Hacker! Level's objective: complete an assignment that aligns with day to day job related tasks and responsibilities. Level 6: Congratulations, you're now a Guru! Not many reach this level . Level's objective: have a constructive, final conversation with senior leadership to explore the role and your future at HTB. Level 7: You've achieved the Omniscient rank and officially received an offer from HTB! To complete the last level and the Quest, all you need to do is accept the offer. QUEST COMPLETE. Congratulations, you're officially one of us Your next quest: complete the onboarding. Hack Your Career, Today. Join us in this epic adventure of cybersecurity at Hack The Box! At Hack The Box, we are on a quest to find the most exceptional and enthusiastic talent to join our team. Whether or not you consider yourself a gamer, we value what makes you unique and want to know more about you. This job post provides just a glimpse of the incredible gamified experience our business and consumer customers enjoy through our platforms. So, if you're ready to embark on a journey of disruption, growth, and adventure, we can't wait to meet you! ABOUT HACK THE BOX Hack The Box is the Cyber Performance Center with the mission to provide a human first platform to create and maintain high performing cybersecurity individuals and organizations. Hack The Box is the only platform that unites upskilling, workforce development, and the human focus in the cybersecurity industry, and it's trusted by organizations worldwide for driving their teams to peak performance. Offering an all in one environment for continuous growth, assessment, and recruitment, Hack The Box provides solutions for all cybersecurity domains. Launched in 2017, Hack The Box brings together the largest global cybersecurity community of more than 2.6 million platform members. Rapidly growing its international footprint and reach, Hack The Box is headquartered in the UK, with additional offices in the US, Australia, and Greece. Exciting News: Get the most important updates on HTB's latest year! We are super proud to share that Hack The Box's entities in the US, the UK & Greece have been certified as a Great Place to Work (). Take a sneak peek at how it is to be part of HTB and our 2023 Global Retreat. Get more insights about our HTB culture and employee experience by visiting the "about us" section of our site, our career site, and Glassdoor. At Hack The Box, we are committed to fostering a diverse, inclusive, and equitable workplace. We believe that diversity enriches our performance, services, and the communities we serve. As such, we ensure that all job applications are considered solely based on merit, skills, and qualifications. We do not discriminate on grounds of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are dedicated to providing a fair and respectful work environment that reflects our values. Hack The Box participates in E-Verify. For more information, please click here and here.
Commercial Analyst Slough Up to £45,000 + £6.5k Car + Up to 15% Bonus + Benefits Join one of the UK s most established retail organisations, operating nationally with a strong reputation for quality, customer experience, and product design. With a large store footprint and growing online presence, the business continues to invest in data and analytics to drive smarter commercial decisions across the organisation. This is an opportunity for a Commercial Analyst to play a key role in delivering actionable insights across sales, inventory, and customer performance. Working closely with senior stakeholders, including board-level leadership, you ll transform complex retail data into clear commercial reporting that supports strategic decision-making. Why apply: Board-level exposure: Deliver reporting and insights that directly support senior leadership decisions. High-impact analytics: Work with large retail datasets covering sales, stock, and customer performance. Modern BI environment: Utilise Microsoft s BI stack to build dashboards, reporting models, and automated insights. Cross-functional influence: Partner with finance, operations, and marketing teams to improve commercial performance. Strong benefits: Competitive salary, performance bonus, private healthcare, and long-term partnership benefits. Growth opportunity: Develop within a data-driven retail organisation investing in analytics and reporting capability. What we re looking for: SQL querying and relational database experience Power BI dashboard development and data visualisation Microsoft SQL Server and Microsoft BI stack experience Report development using tools such as Power BI or Report Builder Data modelling, data extraction, and dataset manipulation Retail data analysis (sales, inventory, customer metrics) Experience working with large datasets and automated reporting solutions If you re a data-driven analyst with strong BI and SQL skills looking to influence decision-making within a major UK retail business, this role offers the visibility, tools, and commercial impact to take your analytics career to the next level.
Mar 15, 2026
Full time
Commercial Analyst Slough Up to £45,000 + £6.5k Car + Up to 15% Bonus + Benefits Join one of the UK s most established retail organisations, operating nationally with a strong reputation for quality, customer experience, and product design. With a large store footprint and growing online presence, the business continues to invest in data and analytics to drive smarter commercial decisions across the organisation. This is an opportunity for a Commercial Analyst to play a key role in delivering actionable insights across sales, inventory, and customer performance. Working closely with senior stakeholders, including board-level leadership, you ll transform complex retail data into clear commercial reporting that supports strategic decision-making. Why apply: Board-level exposure: Deliver reporting and insights that directly support senior leadership decisions. High-impact analytics: Work with large retail datasets covering sales, stock, and customer performance. Modern BI environment: Utilise Microsoft s BI stack to build dashboards, reporting models, and automated insights. Cross-functional influence: Partner with finance, operations, and marketing teams to improve commercial performance. Strong benefits: Competitive salary, performance bonus, private healthcare, and long-term partnership benefits. Growth opportunity: Develop within a data-driven retail organisation investing in analytics and reporting capability. What we re looking for: SQL querying and relational database experience Power BI dashboard development and data visualisation Microsoft SQL Server and Microsoft BI stack experience Report development using tools such as Power BI or Report Builder Data modelling, data extraction, and dataset manipulation Retail data analysis (sales, inventory, customer metrics) Experience working with large datasets and automated reporting solutions If you re a data-driven analyst with strong BI and SQL skills looking to influence decision-making within a major UK retail business, this role offers the visibility, tools, and commercial impact to take your analytics career to the next level.
E-SOLUTIONS IT SERVICES UK LTD
Manchester, Lancashire
Role: Senior Data Scientist Location: Manchester, UK / Leeds, UK Role Overview As the client analytics team evolves, we are looking to onboard commercially savvy, independent Data Scientists to support and accelerate a predefined analytics backlog. The role requires strong technical capability, commercial acumen, and the ability to operate autonomously while driving measurable business impact.-defined analytics backlog. The role requires strong technical capability, commercial acumen, and the ability to operate autonomously while driving measurable business impact. The Analyst/Data Scientist will design and deliver analytical solutions that help grow wallet share, increase market share, and improve customer engagement. They will also lead the creation of self-serve reporting and dashboards that enable stakeholders to track performance and key drivers.-serve reporting and dashboards that enable stakeholders to track performance and key drivers. Key Responsibilities Develop insights and recommendations to increase wallet spend across key customer segments. Design and deliver initiatives aimed at growing market share , including tracking performance and conducting root cause analysis.-cause analysis. Build a self-serve dashboard to monitor market share, performance KPIs, and related contributing factors. -serve dashboard Own end to end delivery of analysis with minimal oversight-problem structuring, data extraction, modelling, and presentation.-to-end delivery of analysis with minimal oversight-problem structuring, data extraction, modelling, and presentation. Conduct data mining, manipulation, and validation using robust reconciliation practices. Identify and select relevant data points required for accurate and meaningful analysis. Build customer segmentations/profiles to inform commercial strategies and product decisions. Perform conversion and funnel analysis to understand customer behaviour and optimize interventions. Create business ready visualizations and structured reporting for senior stakeholders.-ready visualisations and structured reporting for senior stakeholders. Automate repetitive tasks, streamline data workflows, and improve analytical efficiency. Design and evaluate marketing campaign structures-targeting, proposition, test design, measurement based on statistical significance. Present insights confidently and manage stakeholder expectations through clear, proactive communication. Deliver high quality outputs at pace with minimal rework.-quality outputs at pace with minimal rework. Skills & Experience Required Technical & Analytical Skills Strong data mining, wrangling, and manipulation experience (SQL, Python, or equivalent). High competence in validation checks, reconciliations, and data quality assurance. Advanced data visualization capability (Power BI, Tableau, or similar). Experience building dashboards and business reporting tools. Familiarity with optimization and automation techniques in analytics workflows. Commercial & Domain Experience Debit payments or current account experience within UK Financial Services (desired). Understanding of banking profitability , product economics, and business case modelling. Background in customer profiling , segmentation, and behavioral analytics. Experience designing and evaluating commercial or marketing campaigns. Strong understanding of conversion metrics and commercial performance levers. Behavioral Competencies Highly independent and proactive, able to manage workload and prioritization autonomously. Strong communication and presentation skills with the ability to influence stakeholders. Delivers consistently to a high standard with minimal rework. Comfortable working in a fast paced, outcomes driven environment.-paced, outcomes-driven environment.
Mar 15, 2026
Full time
Role: Senior Data Scientist Location: Manchester, UK / Leeds, UK Role Overview As the client analytics team evolves, we are looking to onboard commercially savvy, independent Data Scientists to support and accelerate a predefined analytics backlog. The role requires strong technical capability, commercial acumen, and the ability to operate autonomously while driving measurable business impact.-defined analytics backlog. The role requires strong technical capability, commercial acumen, and the ability to operate autonomously while driving measurable business impact. The Analyst/Data Scientist will design and deliver analytical solutions that help grow wallet share, increase market share, and improve customer engagement. They will also lead the creation of self-serve reporting and dashboards that enable stakeholders to track performance and key drivers.-serve reporting and dashboards that enable stakeholders to track performance and key drivers. Key Responsibilities Develop insights and recommendations to increase wallet spend across key customer segments. Design and deliver initiatives aimed at growing market share , including tracking performance and conducting root cause analysis.-cause analysis. Build a self-serve dashboard to monitor market share, performance KPIs, and related contributing factors. -serve dashboard Own end to end delivery of analysis with minimal oversight-problem structuring, data extraction, modelling, and presentation.-to-end delivery of analysis with minimal oversight-problem structuring, data extraction, modelling, and presentation. Conduct data mining, manipulation, and validation using robust reconciliation practices. Identify and select relevant data points required for accurate and meaningful analysis. Build customer segmentations/profiles to inform commercial strategies and product decisions. Perform conversion and funnel analysis to understand customer behaviour and optimize interventions. Create business ready visualizations and structured reporting for senior stakeholders.-ready visualisations and structured reporting for senior stakeholders. Automate repetitive tasks, streamline data workflows, and improve analytical efficiency. Design and evaluate marketing campaign structures-targeting, proposition, test design, measurement based on statistical significance. Present insights confidently and manage stakeholder expectations through clear, proactive communication. Deliver high quality outputs at pace with minimal rework.-quality outputs at pace with minimal rework. Skills & Experience Required Technical & Analytical Skills Strong data mining, wrangling, and manipulation experience (SQL, Python, or equivalent). High competence in validation checks, reconciliations, and data quality assurance. Advanced data visualization capability (Power BI, Tableau, or similar). Experience building dashboards and business reporting tools. Familiarity with optimization and automation techniques in analytics workflows. Commercial & Domain Experience Debit payments or current account experience within UK Financial Services (desired). Understanding of banking profitability , product economics, and business case modelling. Background in customer profiling , segmentation, and behavioral analytics. Experience designing and evaluating commercial or marketing campaigns. Strong understanding of conversion metrics and commercial performance levers. Behavioral Competencies Highly independent and proactive, able to manage workload and prioritization autonomously. Strong communication and presentation skills with the ability to influence stakeholders. Delivers consistently to a high standard with minimal rework. Comfortable working in a fast paced, outcomes driven environment.-paced, outcomes-driven environment.
At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. The International Revenue Operations team is the operational engine behind Vanta's global GTM expansion. This team designs and executes the processes, systems, and operational rhythms that enable our sales, customer success, account management, and partner teams in EMEA and APAC to scale efficiently and hit ambitious revenue targets. They own forecasting accuracy, territory planning, pipeline health, compensation administration, and cross functional collaboration across the international GTM org. The team's work directly drives revenue predictability, operational efficiency, and GTM excellence as Vanta expands globally, with the international market being one of our fastest growing parts of the business. As the Director of International Revenue Operations, you will have a front row seat to building and scaling this massively impactful area of our business. What you'll do as a Director, International Operations at Vanta: Build and lead a team of 4 revenue operations professionals supporting Vanta's international GTM organisation across pre sales and post sales functions Own the operating rhythm for EMEA and APAC revenue teams, including forecasting, pipeline inspection, territory management, and quarterly business reviews Partner closely with international sales leadership to drive forecast accuracy, identify pipeline gaps, and remove friction in the sales process Design and implement scalable processes for lead routing, opportunity management, comp administration, and performance tracking across multiple regions Collaborate with global RevOps leadership, Business Systems, and GTM Analytics to ensure consistency while adapting for regional requirements Act as the primary operational escalation point for international GTM teams, balancing speed and rigor in resolving issues How to be successful in this role: 8+ years of revenue operations experience in high growth B2B SaaS, with at least 3+ years managing teams Deep expertise in Salesforce administration, reporting, and GTM analytics; proficient in building scalable operational frameworks Proven track record leading international operations (EMEA and/or APAC), with understanding of regional nuances, time zones, and cross border GTM motions Strong stakeholder management skills with experience partnering with senior sales leaders, finance, marketing, and systems teams Highly analytical and data driven decision maker who can translate complex data into actionable insights and clear recommendations Experience managing both pre sales (SDR, sales) and post sales (CS, AM) operations functions Open to using AI to amplify their skills and strengthen their work - demonstrating curiosity, a willingness to learn, and sound judgment in applying AI responsibly to improve efficiency and impact What you can expect as a Vanta' n: Industry competitive salary and equity 100% covered medical, dental, and vision benefits with dependents coverage 16 weeks paid Parental Leave for all new parents Health & wellness stipend Remote workspace, internet, and mobile phone stipend Commuter benefits for team members who attend the office Pension matching 25 days of Annual Leave per year and unlimited sick time 8 company paid holidays Virtual team building activities, lunch and learns, and other company wide events! Offices in SF, NYC, London, Dublin, Tel Aviv, and Sydney At Vanta, we are committed to hiring diverse talent of different backgrounds and as such, it is important to us to provide an inclusive work environment for all. We do not discriminate on the basis of race, gender identity, age, religion, sexual orientation, veteran or disability status, or any other protected class. As an equal opportunity employer, we encourage and welcome people of all backgrounds to apply. About Vanta We started in 2018, in the wake of several high profile data breaches. Online security was only becoming more important, but we knew firsthand how hard it could be for fast growing companies to invest the time and manpower it takes to build a solid security foundation. Vanta was inspired by a vision to restore trust in internet businesses by enabling companies to improve and prove their security. From our early days automating security monitoring for compliance standards like SOC 2, HIPAA and ISO 27001 to creating the world's leading Trust Management Platform, our vision remains unchanged. Now more than ever, making security continuous-not just a point in time check- is essential. Thousands of companies rely on Vanta to build, maintain and demonstrate their trust- all in a way that's real time and transparent. Referral Instructions If you are being referred for the role, please contact that person to apply on your behalf.
Mar 14, 2026
Full time
At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. The International Revenue Operations team is the operational engine behind Vanta's global GTM expansion. This team designs and executes the processes, systems, and operational rhythms that enable our sales, customer success, account management, and partner teams in EMEA and APAC to scale efficiently and hit ambitious revenue targets. They own forecasting accuracy, territory planning, pipeline health, compensation administration, and cross functional collaboration across the international GTM org. The team's work directly drives revenue predictability, operational efficiency, and GTM excellence as Vanta expands globally, with the international market being one of our fastest growing parts of the business. As the Director of International Revenue Operations, you will have a front row seat to building and scaling this massively impactful area of our business. What you'll do as a Director, International Operations at Vanta: Build and lead a team of 4 revenue operations professionals supporting Vanta's international GTM organisation across pre sales and post sales functions Own the operating rhythm for EMEA and APAC revenue teams, including forecasting, pipeline inspection, territory management, and quarterly business reviews Partner closely with international sales leadership to drive forecast accuracy, identify pipeline gaps, and remove friction in the sales process Design and implement scalable processes for lead routing, opportunity management, comp administration, and performance tracking across multiple regions Collaborate with global RevOps leadership, Business Systems, and GTM Analytics to ensure consistency while adapting for regional requirements Act as the primary operational escalation point for international GTM teams, balancing speed and rigor in resolving issues How to be successful in this role: 8+ years of revenue operations experience in high growth B2B SaaS, with at least 3+ years managing teams Deep expertise in Salesforce administration, reporting, and GTM analytics; proficient in building scalable operational frameworks Proven track record leading international operations (EMEA and/or APAC), with understanding of regional nuances, time zones, and cross border GTM motions Strong stakeholder management skills with experience partnering with senior sales leaders, finance, marketing, and systems teams Highly analytical and data driven decision maker who can translate complex data into actionable insights and clear recommendations Experience managing both pre sales (SDR, sales) and post sales (CS, AM) operations functions Open to using AI to amplify their skills and strengthen their work - demonstrating curiosity, a willingness to learn, and sound judgment in applying AI responsibly to improve efficiency and impact What you can expect as a Vanta' n: Industry competitive salary and equity 100% covered medical, dental, and vision benefits with dependents coverage 16 weeks paid Parental Leave for all new parents Health & wellness stipend Remote workspace, internet, and mobile phone stipend Commuter benefits for team members who attend the office Pension matching 25 days of Annual Leave per year and unlimited sick time 8 company paid holidays Virtual team building activities, lunch and learns, and other company wide events! Offices in SF, NYC, London, Dublin, Tel Aviv, and Sydney At Vanta, we are committed to hiring diverse talent of different backgrounds and as such, it is important to us to provide an inclusive work environment for all. We do not discriminate on the basis of race, gender identity, age, religion, sexual orientation, veteran or disability status, or any other protected class. As an equal opportunity employer, we encourage and welcome people of all backgrounds to apply. About Vanta We started in 2018, in the wake of several high profile data breaches. Online security was only becoming more important, but we knew firsthand how hard it could be for fast growing companies to invest the time and manpower it takes to build a solid security foundation. Vanta was inspired by a vision to restore trust in internet businesses by enabling companies to improve and prove their security. From our early days automating security monitoring for compliance standards like SOC 2, HIPAA and ISO 27001 to creating the world's leading Trust Management Platform, our vision remains unchanged. Now more than ever, making security continuous-not just a point in time check- is essential. Thousands of companies rely on Vanta to build, maintain and demonstrate their trust- all in a way that's real time and transparent. Referral Instructions If you are being referred for the role, please contact that person to apply on your behalf.
We are excited to welcome a Head of Customer Retention to our dynamic team in Wolverhampton! In this pivotal role, you will spearhead our customer retention strategy and oversee its seamless execution. You will play a crucial part in reducing churn rates, boosting retention performance, and developing impactful retention playbooks. Providing motivational leadership to our retention teams, you'll ensure that customer challenges are tackled head-on at their source, while also promoting cross-department collaboration to address the root causes of churn. As the Head of Customer Retention, you'll harness the power of data to identify potential risks, engage with senior stakeholders, and consistently pursue enhancements in customer outcomes. Strategic Leadership Take charge of the overall churn performance and retention key performance indicators for our customer base. Craft, execute, and continually refine the organisation's retention strategy, playbooks, and rescue frameworks. Leverage data and customer insights to drive proactive retention initiatives aimed at those customers who are at the highest risk. Leadership & Capability Operational Excellence Inspire, mentor, and cultivate the growth of our Retention team, creating a vibrant culture focused on delivering exceptional customer experiences. Empower teams by providing them with clear priorities, resources, and streamlined processes to seamlessly address customer concerns. Encourage a sense of accountability and uphold consistent retention standards throughout the team. Operational Excellence Remove operational barriers that prevent effective and timely customer issue resolution. Work cross functionally with Sales, Operations, Finance, Service and CX teams to clarify ownership, streamline handoffs, and eliminate friction in the customer journey. Oversee management of high value and strategically important customer escalations. Insight, Analysis & Continuous Improvement Provide actionable insights on churn drivers using operational, financial, and customer data. Influence and challenge functional leaders where systemic issues contribute to avoidable churn. Ensure root causes are addressed in collaboration with operational owners-preventing repeat issues and improving long term customer outcomes. Develop and maintain clear reporting on retention performance, risks, opportunities, and progress for senior leadership. Experience Demonstrated experience in leading teams focused on Retention, Customer Success, or Customer Lifecycle. A strong history of analysing churn and implementing strategies that lead to tangible improvements. Robust operational leadership experience in a results oriented environment. Proficiency with CRM systems, customer analytics, and making data driven decisions. Proven ability to drive swift change in a dynamic and ambitious organisation. Skills Exceptional analytical and problem solving abilities. Skilled at converting data into actionable operational and strategic priorities. Outstanding stakeholder management and influencing expertise, particularly at senior levels. A customer focused approach combined with a strong commercial awareness and sound judgment. Proven ability to lead teams effectively in complex operational settings. An entrepreneurial spirit and a keen eye for improvement, coupled with a strong capability for driving change. Benefits 23 days' holiday + Bank Holidays Competitive Incentive Scheme Company Pension scheme Cycle to Work scheme available Employee rewards and discounts Option to join Health Care Cash Plan 24/7 365-day access to Employee Assistance Programme through Health Assured Access to on going learning and development with our online learning platform Free onsite parking Life Assurance
Mar 13, 2026
Full time
We are excited to welcome a Head of Customer Retention to our dynamic team in Wolverhampton! In this pivotal role, you will spearhead our customer retention strategy and oversee its seamless execution. You will play a crucial part in reducing churn rates, boosting retention performance, and developing impactful retention playbooks. Providing motivational leadership to our retention teams, you'll ensure that customer challenges are tackled head-on at their source, while also promoting cross-department collaboration to address the root causes of churn. As the Head of Customer Retention, you'll harness the power of data to identify potential risks, engage with senior stakeholders, and consistently pursue enhancements in customer outcomes. Strategic Leadership Take charge of the overall churn performance and retention key performance indicators for our customer base. Craft, execute, and continually refine the organisation's retention strategy, playbooks, and rescue frameworks. Leverage data and customer insights to drive proactive retention initiatives aimed at those customers who are at the highest risk. Leadership & Capability Operational Excellence Inspire, mentor, and cultivate the growth of our Retention team, creating a vibrant culture focused on delivering exceptional customer experiences. Empower teams by providing them with clear priorities, resources, and streamlined processes to seamlessly address customer concerns. Encourage a sense of accountability and uphold consistent retention standards throughout the team. Operational Excellence Remove operational barriers that prevent effective and timely customer issue resolution. Work cross functionally with Sales, Operations, Finance, Service and CX teams to clarify ownership, streamline handoffs, and eliminate friction in the customer journey. Oversee management of high value and strategically important customer escalations. Insight, Analysis & Continuous Improvement Provide actionable insights on churn drivers using operational, financial, and customer data. Influence and challenge functional leaders where systemic issues contribute to avoidable churn. Ensure root causes are addressed in collaboration with operational owners-preventing repeat issues and improving long term customer outcomes. Develop and maintain clear reporting on retention performance, risks, opportunities, and progress for senior leadership. Experience Demonstrated experience in leading teams focused on Retention, Customer Success, or Customer Lifecycle. A strong history of analysing churn and implementing strategies that lead to tangible improvements. Robust operational leadership experience in a results oriented environment. Proficiency with CRM systems, customer analytics, and making data driven decisions. Proven ability to drive swift change in a dynamic and ambitious organisation. Skills Exceptional analytical and problem solving abilities. Skilled at converting data into actionable operational and strategic priorities. Outstanding stakeholder management and influencing expertise, particularly at senior levels. A customer focused approach combined with a strong commercial awareness and sound judgment. Proven ability to lead teams effectively in complex operational settings. An entrepreneurial spirit and a keen eye for improvement, coupled with a strong capability for driving change. Benefits 23 days' holiday + Bank Holidays Competitive Incentive Scheme Company Pension scheme Cycle to Work scheme available Employee rewards and discounts Option to join Health Care Cash Plan 24/7 365-day access to Employee Assistance Programme through Health Assured Access to on going learning and development with our online learning platform Free onsite parking Life Assurance
Harnham - Data & Analytics Recruitment
Southampton, Hampshire
Operations Strategy Analyst £40,000-£50,000 Southampton + hybrid working Harnham are working with a growing UK consumer lender looking to hire a Strategy Analysts into their expanding analytics function. THE COMPANY This is a well-established FinTech operating across the UK personal lending space, offering both near-prime and prime loan products. They have a strong reputation for data-led decisioning and continue to scale their operational analytics capability. With a collaborative culture and consistent investment in analytics, they offer strong long-term career growth. THE ROLE You will sit within the Operations Analytics function, supporting data-driven decisioning across the full customer lifecycle. The role bridges data analytics and operational strategy, working closely with risk, credit, collections and wider commercial teams. Specifically, you can expect to be involved in: Analysing customer behaviour and operational performance across originations, underwriting, account management, collections and fraud. Developing insights that inform operational strategy and improve customer outcomes. Supporting modelling work within collections to optimise customer contact and repayment strategies. Delivering analysis on projects such as marketing performance, customer acquisition and process optimisation. Communicating findings to both technical and non-technical stakeholders. YOUR SKILLS AND EXPERIENCE Strong SQL skills and experience using a data visualisation tool. Background in analytics from lending, financial services or a similar data-driven environment. Experience working on end-to-end analytical projects, from data extraction through to insight delivery and stakeholder communication. Strong academic background with a keen interest in operational and credit analytics. Confident communicator with the ability to explain technical concepts to non-technical audiences. Experience with cloud environments (e.g., AWS) is beneficial but not essential. THE BENEFITS Broad exposure across the full lending lifecycle. High visibility across the business and strong progression opportunities. Collaborative culture within a growing FinTech environment. Opportunity to shape and influence operational data strategy. THE PROCESS Initial 30-minute introductory meeting. On-site interview including a presentation, technical questions and stakeholder interaction. Final meeting with senior leadership. HOW TO APPLY Please register your interest via the apply link on this page.
Mar 13, 2026
Full time
Operations Strategy Analyst £40,000-£50,000 Southampton + hybrid working Harnham are working with a growing UK consumer lender looking to hire a Strategy Analysts into their expanding analytics function. THE COMPANY This is a well-established FinTech operating across the UK personal lending space, offering both near-prime and prime loan products. They have a strong reputation for data-led decisioning and continue to scale their operational analytics capability. With a collaborative culture and consistent investment in analytics, they offer strong long-term career growth. THE ROLE You will sit within the Operations Analytics function, supporting data-driven decisioning across the full customer lifecycle. The role bridges data analytics and operational strategy, working closely with risk, credit, collections and wider commercial teams. Specifically, you can expect to be involved in: Analysing customer behaviour and operational performance across originations, underwriting, account management, collections and fraud. Developing insights that inform operational strategy and improve customer outcomes. Supporting modelling work within collections to optimise customer contact and repayment strategies. Delivering analysis on projects such as marketing performance, customer acquisition and process optimisation. Communicating findings to both technical and non-technical stakeholders. YOUR SKILLS AND EXPERIENCE Strong SQL skills and experience using a data visualisation tool. Background in analytics from lending, financial services or a similar data-driven environment. Experience working on end-to-end analytical projects, from data extraction through to insight delivery and stakeholder communication. Strong academic background with a keen interest in operational and credit analytics. Confident communicator with the ability to explain technical concepts to non-technical audiences. Experience with cloud environments (e.g., AWS) is beneficial but not essential. THE BENEFITS Broad exposure across the full lending lifecycle. High visibility across the business and strong progression opportunities. Collaborative culture within a growing FinTech environment. Opportunity to shape and influence operational data strategy. THE PROCESS Initial 30-minute introductory meeting. On-site interview including a presentation, technical questions and stakeholder interaction. Final meeting with senior leadership. HOW TO APPLY Please register your interest via the apply link on this page.
CHEQ is the Intelligence Standard for the Human-AI Era, trusted by over 15,000 customers worldwide to confidently engage, transact, and thrive in this new era of digital transformation. Powered by award-winning cybersecurity technology, CHEQ offers the only integrated Traffic, Threat, and Identity Intelligence Engine, enabling companies to distinguish between legitimate users and bad actors - human, AI agent, or bot - and deliver granular, context-specific insights in real-time to marketing, commerce, and security platforms. CHEQ is a global company with offices in Tel-Aviv, New York, London and Tokyo. We are a fast-paced, technology-driven team where everyone's contribution impacts product success. About the Role We are seeking a data-driven and customer-focused Customer Success Manager to manage a portfolio of customers, primarily across North America. You will combine proactive account management with analytical reviews, renewal support, and scalable success programs to ensure strong adoption, retention, and measurable value delivery. If you enjoy working with data, managing multiple accounts, driving customer outcomes, and operating in a fast-paced SaaS environment - this role is for you. Responsibilities Manage and own a portfolio large scale of Mid-Market customers across their lifecycle Drive product adoption, customer engagement, and measurable value realization Conduct structured data reviews ahead of renewals (1-2 times per year), connecting platform performance to business outcomes Analyze invalid traffic trends, funnel performance, and platform usage to identify risks and growth opportunities Act as a trusted advisor on marketing security, analytics environments, and best practices Lead onboarding and technical implementation for new customers, translating their business objectives into clear execution plans that drive fast time-to-value Identify upsell and cross-sell opportunities in partnership with Account Management Lead scalable success initiatives (1:N programs, enablement materials) Represent the voice of the customer internally and contribute insights to Product and Fraud teams Requirements 2 - 4 years of experience in a client-facing SaaS role (Customer Success, Account Management, AdTech, MarTech, or Cyber) Experience managing a mid-sized portfolio of customers Strong analytical skills and data literacy High proficiency in Microsoft Excel or BI tools, with extensive experience in analyzing and presenting data to senior and C-level executives Experience with digital marketing environments (GA4, Google Ads, Tag Manager, analytics platforms) is an advantage Strong communication skills, both written and verbal Ability to manage workload across multiple accounts effectively
Mar 12, 2026
Full time
CHEQ is the Intelligence Standard for the Human-AI Era, trusted by over 15,000 customers worldwide to confidently engage, transact, and thrive in this new era of digital transformation. Powered by award-winning cybersecurity technology, CHEQ offers the only integrated Traffic, Threat, and Identity Intelligence Engine, enabling companies to distinguish between legitimate users and bad actors - human, AI agent, or bot - and deliver granular, context-specific insights in real-time to marketing, commerce, and security platforms. CHEQ is a global company with offices in Tel-Aviv, New York, London and Tokyo. We are a fast-paced, technology-driven team where everyone's contribution impacts product success. About the Role We are seeking a data-driven and customer-focused Customer Success Manager to manage a portfolio of customers, primarily across North America. You will combine proactive account management with analytical reviews, renewal support, and scalable success programs to ensure strong adoption, retention, and measurable value delivery. If you enjoy working with data, managing multiple accounts, driving customer outcomes, and operating in a fast-paced SaaS environment - this role is for you. Responsibilities Manage and own a portfolio large scale of Mid-Market customers across their lifecycle Drive product adoption, customer engagement, and measurable value realization Conduct structured data reviews ahead of renewals (1-2 times per year), connecting platform performance to business outcomes Analyze invalid traffic trends, funnel performance, and platform usage to identify risks and growth opportunities Act as a trusted advisor on marketing security, analytics environments, and best practices Lead onboarding and technical implementation for new customers, translating their business objectives into clear execution plans that drive fast time-to-value Identify upsell and cross-sell opportunities in partnership with Account Management Lead scalable success initiatives (1:N programs, enablement materials) Represent the voice of the customer internally and contribute insights to Product and Fraud teams Requirements 2 - 4 years of experience in a client-facing SaaS role (Customer Success, Account Management, AdTech, MarTech, or Cyber) Experience managing a mid-sized portfolio of customers Strong analytical skills and data literacy High proficiency in Microsoft Excel or BI tools, with extensive experience in analyzing and presenting data to senior and C-level executives Experience with digital marketing environments (GA4, Google Ads, Tag Manager, analytics platforms) is an advantage Strong communication skills, both written and verbal Ability to manage workload across multiple accounts effectively
Location: London (hybrid), with regular UK client travel Team: Client Partner Team (across Kantar Domains) Contract: Permanent Comp: Includes an annual individual revenue target (upsell & cross sell) Primary Objective The Portfolio Growth Partner is the growth catalyst for a portfolio of high potential clients. This role sets bold, client centric growth strategies, hustles relentlessly for new opportunities, and proactively hunts for new buying points across and beyond insight functions. By deeply understanding each client's sector, business performance, and strategic priorities, the Portfolio Growth Partner identifies untapped opportunities and threats and turns them into meaningful commercial impact. Core Responsibilities 1. Strategic Growth Leadership Develop and execute bold commercial growth strategies for a portfolio of high potential accounts. Use deep knowledge of the client's business, category trends, and competitive context to anticipate opportunities and threats. Act as a strategic sparring partner for senior client stakeholders, shaping big bet initiatives that transform client performance and strengthen Kantar's strategic influence. Use Growth Compass insights to inform ways to support the client and identify next volume of cross sell action. 2. Portfolio Driven Client & Commercial Acceleration Driven Client & Commercial Acceleration Own the full commercial agenda for each client relationship, including revenue delivery, pipeline development, cross sell strategy, and deal execution. Proactively hunt for untapped buying points both within and beyond insight teams-marketing, strategy, innovation, digital, analytics, finance, and more. Diversify and deepen relationships using the 3E model: Elevate relationships to increasingly senior decision makers. Expand relationships across new stakeholders and functions. Embed insights with end users to strengthen day to day value. Assess white space opportunities and introduce innovative Kantar capabilities to address them, ensuring clients benefit from our newest solutions and approaches. Use the Deal Compass to strengthen bid strategies, drive win rates, and close growth opportunities faster. Demonstrate hustle behaviours, showing urgency, persistence, resourcefulness, and a bias for action to create commercial momentum. 3. Innovating for a Changing Client Context Collaborate with Kantar SMEs to activate opportunities across all client solution areas Identify compelling breakthrough capabilities to take to clients, strengthening long term growth. Create a culture of energy, curiosity, commercial sharpness, and partnership. 4. Market & Capability Expertise Maintain a strong working knowledge of the full Kantar portfolio and emerging market trends. Bring the best of Kantar to clients by connecting them to the right experts, capabilities, and solutions. Ensure external signals (competitive moves, category evolution, macro shifts) are integrated into client growth planning. What This Role Is Not To sharpen clarity and expectations, the Portfolio Growth Partner is not: A delivery or project management role responsible for day to day execution, nor insight delivery A reactive order taker waiting for briefs, or a co ordination role. The emphasis is on external activation, influence, and commercial acceleration. It requires proactive commercial creation, not stewardship alone. Essential Knowledge & Experience Proven experience managing multiple accounts with strong growth potential. Demonstrated commercial acumen and ability to deliver ambitious revenue targets. Strong track record of building senior, multi stakeholder client relationships. Experience identifying and activating cross sell opportunities in complex client environments. Ability to apply sector knowledge and insight to shape client strategy. Experience in relationship building and stakeholder diversification. Ability to synthesise complex client and market signals into clear strategic direction. Success Measures (KPIs) Portfolio revenue growth (delivery beyond annual plans). Strength and breadth of senior client relationships. Expansion into new stakeholders and functions. Quality, scale, and velocity of pipeline. Conversation volume and commercial momentum. Programme retention and cross sell penetration. Kantar Success Factors (behaviours) Leads with Impact. Owns Commercial Success, Solves Problems Decisively, Connects to Win, Builds Great Teams, Drives Lasting Change, Amplifies Professional Expertise
Mar 12, 2026
Full time
Location: London (hybrid), with regular UK client travel Team: Client Partner Team (across Kantar Domains) Contract: Permanent Comp: Includes an annual individual revenue target (upsell & cross sell) Primary Objective The Portfolio Growth Partner is the growth catalyst for a portfolio of high potential clients. This role sets bold, client centric growth strategies, hustles relentlessly for new opportunities, and proactively hunts for new buying points across and beyond insight functions. By deeply understanding each client's sector, business performance, and strategic priorities, the Portfolio Growth Partner identifies untapped opportunities and threats and turns them into meaningful commercial impact. Core Responsibilities 1. Strategic Growth Leadership Develop and execute bold commercial growth strategies for a portfolio of high potential accounts. Use deep knowledge of the client's business, category trends, and competitive context to anticipate opportunities and threats. Act as a strategic sparring partner for senior client stakeholders, shaping big bet initiatives that transform client performance and strengthen Kantar's strategic influence. Use Growth Compass insights to inform ways to support the client and identify next volume of cross sell action. 2. Portfolio Driven Client & Commercial Acceleration Driven Client & Commercial Acceleration Own the full commercial agenda for each client relationship, including revenue delivery, pipeline development, cross sell strategy, and deal execution. Proactively hunt for untapped buying points both within and beyond insight teams-marketing, strategy, innovation, digital, analytics, finance, and more. Diversify and deepen relationships using the 3E model: Elevate relationships to increasingly senior decision makers. Expand relationships across new stakeholders and functions. Embed insights with end users to strengthen day to day value. Assess white space opportunities and introduce innovative Kantar capabilities to address them, ensuring clients benefit from our newest solutions and approaches. Use the Deal Compass to strengthen bid strategies, drive win rates, and close growth opportunities faster. Demonstrate hustle behaviours, showing urgency, persistence, resourcefulness, and a bias for action to create commercial momentum. 3. Innovating for a Changing Client Context Collaborate with Kantar SMEs to activate opportunities across all client solution areas Identify compelling breakthrough capabilities to take to clients, strengthening long term growth. Create a culture of energy, curiosity, commercial sharpness, and partnership. 4. Market & Capability Expertise Maintain a strong working knowledge of the full Kantar portfolio and emerging market trends. Bring the best of Kantar to clients by connecting them to the right experts, capabilities, and solutions. Ensure external signals (competitive moves, category evolution, macro shifts) are integrated into client growth planning. What This Role Is Not To sharpen clarity and expectations, the Portfolio Growth Partner is not: A delivery or project management role responsible for day to day execution, nor insight delivery A reactive order taker waiting for briefs, or a co ordination role. The emphasis is on external activation, influence, and commercial acceleration. It requires proactive commercial creation, not stewardship alone. Essential Knowledge & Experience Proven experience managing multiple accounts with strong growth potential. Demonstrated commercial acumen and ability to deliver ambitious revenue targets. Strong track record of building senior, multi stakeholder client relationships. Experience identifying and activating cross sell opportunities in complex client environments. Ability to apply sector knowledge and insight to shape client strategy. Experience in relationship building and stakeholder diversification. Ability to synthesise complex client and market signals into clear strategic direction. Success Measures (KPIs) Portfolio revenue growth (delivery beyond annual plans). Strength and breadth of senior client relationships. Expansion into new stakeholders and functions. Quality, scale, and velocity of pipeline. Conversation volume and commercial momentum. Programme retention and cross sell penetration. Kantar Success Factors (behaviours) Leads with Impact. Owns Commercial Success, Solves Problems Decisively, Connects to Win, Builds Great Teams, Drives Lasting Change, Amplifies Professional Expertise
Introduction to role AstraZeneca is a global science led patient focused biopharmaceutical company that focuses on the discovery, development and commercialisation of prescription medicines for some of the world's most serious diseases. We're more than one of the world's leading pharmaceutical companies. At AstraZeneca, we are pioneering new frontiers by identifying and treating patients earlier, working towards the aim of eliminating cancer as a cause of death. Our Macclesfield Campus is a vibrant hub of development and manufacturing excellence where your work will directly impact patients worldwide. Come and join our AZ team where you will play a pivotal role in this exciting period of development! Global Product Development (GPD) is the bridge that turns brilliant science into real medicines, designing, developing and industrialising formulations and processes that enable robust commercial manufacture. We build the formulation, manufacturing process and product understanding needed to develop, scale, launch, and sustain new medicines. You will collaborate in highly multidisciplinary teams spanning analytical science, material science, engineering, biopharmaceutics, microbiology, devices/packaging, clinical and supply chain. We are seeking a Senior Formulation Scientist specialising in parenteral dosage forms to advance late stage projects through to commercialisation In this role, you will lead the rational design of robust, patient centric formulations for synthetic small molecules and new modalities, including oligonucleotides and peptides. You will collaborate closely with process engineering and manufacturing teams on control strategies and contribute to regulatory submissions and technology transfer. This role suits a scientist who is curious, data driven, and collaborative, with a passion for transforming science into manufacturable sterile products that meet patient and commercial needs. Accountabilities Lead the design, development and optimisation of high quality sterile parenteral formulations (e.g., solution, suspension, lyophilise) from Target Product Profile and patient needs through to commercial readiness. Collaborate with process engineers on aseptic processing, sterile filtration, terminal sterilisation, and lyophilisation cycle development to ensure manufacturability and scalability across clinical to commercial phases. Author, review and integrate high quality CMC documentation for clinical and marketing applications, including responses to questions and regulatory interactions. Apply risk management tools to help identify risks and to prioritise relevant development studies. Align formulation development with device and container closure strategy, packaging, analytics, microbiology/sterility assurance, biopharmaceutics, clinical and supply chain requirements. Champion innovation, continuous improvement and knowledge sharing; contribute to publications, securing intellectual property and external collaborations where appropriate. Maintain high standards of data integrity, GMP awareness and laboratory safety; ensure documentation meets internal standards and external expectations. Essential Skills / Experience PhD in pharmaceutics, drug delivery, chemical/biochemical engineering or related discipline, or significant relevant industrial experience in drug product development. Strong grasp of how API physicochemical properties and excipient functionality influence solubility, stability, aggregation/particulates, tonicity, osmolality, and overall product performance. Proven experience in designing sterile parenteral formulations from development through to commercialisation. Practical understanding of aseptic processing principles, filtration compatibility, extractables/leachables, container closure integrity, and lyophilisation fundamentals. Experience with peptides, oligonucleotides, or other new modalities. Experience in authoring regulatory CMC sections and articulating product and process control strategies; familiarity with post approval change management is a plus. Proficiency with DoE, statistical analysis, modelling and predictive tools to accelerate decision making and de risk development. Strong cross functional partnering and clear written/oral communication for technical and non technical audiences. Track record of delivering to time, quality and compliance in a dynamic portfolio environment. Desirable Skills / Experience Exposure to sterile filtration sizing, integrity testing strategies, terminal sterilisation by heat or radiation where relevant, and aseptic risk assessment. Understanding of methods supporting formulation and device/primary container compatibility (e.g., sub visible particles, aggregation, container closure integrity, extractables/leachables). Exposure to digital ways of working, automated workflows, or use of AI driven insights to support robust formulation and process understanding. Experience working with CMOs/CROs and managing productive technical relationships. Experience of oral solid dosage forms development and manufacturing processes (e.g., continuous direct compression). In Office Requirement When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life changing medicines. In person working gives us the platform we need to connect, work at pace and challenge perceptions. That's why we work, on average, a minimum of three days per week from the office. But that does not mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world. Competitive salary and benefits package on offer! The successful candidate will have access to a flexible employee benefits fund, including holiday purchase and flexible time off, pension contributions, Share Save Plans, a performance recognition scheme and a competitive, generous remuneration package. Legal & EEO statement Our mission is to build an inclusive and equitable environment. We want people to feel they belong at AstraZeneca and Alexion, starting with our recruitment process. We welcome and consider applications from all qualified candidates, regardless of characteristics. We offer reasonable adjustments/accommodations to help all candidates to perform at their best. If you have a need for any adjustments/accommodations, please complete the section in the application form. Where can I find out more? Our Social Media Follow AstraZeneca on Linkedin Follow AstraZeneca on Facebook Follow AstraZeneca on Instagram Date Posted 26 fev 2026 Closing Date 19 mar 2026
Mar 12, 2026
Full time
Introduction to role AstraZeneca is a global science led patient focused biopharmaceutical company that focuses on the discovery, development and commercialisation of prescription medicines for some of the world's most serious diseases. We're more than one of the world's leading pharmaceutical companies. At AstraZeneca, we are pioneering new frontiers by identifying and treating patients earlier, working towards the aim of eliminating cancer as a cause of death. Our Macclesfield Campus is a vibrant hub of development and manufacturing excellence where your work will directly impact patients worldwide. Come and join our AZ team where you will play a pivotal role in this exciting period of development! Global Product Development (GPD) is the bridge that turns brilliant science into real medicines, designing, developing and industrialising formulations and processes that enable robust commercial manufacture. We build the formulation, manufacturing process and product understanding needed to develop, scale, launch, and sustain new medicines. You will collaborate in highly multidisciplinary teams spanning analytical science, material science, engineering, biopharmaceutics, microbiology, devices/packaging, clinical and supply chain. We are seeking a Senior Formulation Scientist specialising in parenteral dosage forms to advance late stage projects through to commercialisation In this role, you will lead the rational design of robust, patient centric formulations for synthetic small molecules and new modalities, including oligonucleotides and peptides. You will collaborate closely with process engineering and manufacturing teams on control strategies and contribute to regulatory submissions and technology transfer. This role suits a scientist who is curious, data driven, and collaborative, with a passion for transforming science into manufacturable sterile products that meet patient and commercial needs. Accountabilities Lead the design, development and optimisation of high quality sterile parenteral formulations (e.g., solution, suspension, lyophilise) from Target Product Profile and patient needs through to commercial readiness. Collaborate with process engineers on aseptic processing, sterile filtration, terminal sterilisation, and lyophilisation cycle development to ensure manufacturability and scalability across clinical to commercial phases. Author, review and integrate high quality CMC documentation for clinical and marketing applications, including responses to questions and regulatory interactions. Apply risk management tools to help identify risks and to prioritise relevant development studies. Align formulation development with device and container closure strategy, packaging, analytics, microbiology/sterility assurance, biopharmaceutics, clinical and supply chain requirements. Champion innovation, continuous improvement and knowledge sharing; contribute to publications, securing intellectual property and external collaborations where appropriate. Maintain high standards of data integrity, GMP awareness and laboratory safety; ensure documentation meets internal standards and external expectations. Essential Skills / Experience PhD in pharmaceutics, drug delivery, chemical/biochemical engineering or related discipline, or significant relevant industrial experience in drug product development. Strong grasp of how API physicochemical properties and excipient functionality influence solubility, stability, aggregation/particulates, tonicity, osmolality, and overall product performance. Proven experience in designing sterile parenteral formulations from development through to commercialisation. Practical understanding of aseptic processing principles, filtration compatibility, extractables/leachables, container closure integrity, and lyophilisation fundamentals. Experience with peptides, oligonucleotides, or other new modalities. Experience in authoring regulatory CMC sections and articulating product and process control strategies; familiarity with post approval change management is a plus. Proficiency with DoE, statistical analysis, modelling and predictive tools to accelerate decision making and de risk development. Strong cross functional partnering and clear written/oral communication for technical and non technical audiences. Track record of delivering to time, quality and compliance in a dynamic portfolio environment. Desirable Skills / Experience Exposure to sterile filtration sizing, integrity testing strategies, terminal sterilisation by heat or radiation where relevant, and aseptic risk assessment. Understanding of methods supporting formulation and device/primary container compatibility (e.g., sub visible particles, aggregation, container closure integrity, extractables/leachables). Exposure to digital ways of working, automated workflows, or use of AI driven insights to support robust formulation and process understanding. Experience working with CMOs/CROs and managing productive technical relationships. Experience of oral solid dosage forms development and manufacturing processes (e.g., continuous direct compression). In Office Requirement When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life changing medicines. In person working gives us the platform we need to connect, work at pace and challenge perceptions. That's why we work, on average, a minimum of three days per week from the office. But that does not mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world. Competitive salary and benefits package on offer! The successful candidate will have access to a flexible employee benefits fund, including holiday purchase and flexible time off, pension contributions, Share Save Plans, a performance recognition scheme and a competitive, generous remuneration package. Legal & EEO statement Our mission is to build an inclusive and equitable environment. We want people to feel they belong at AstraZeneca and Alexion, starting with our recruitment process. We welcome and consider applications from all qualified candidates, regardless of characteristics. We offer reasonable adjustments/accommodations to help all candidates to perform at their best. If you have a need for any adjustments/accommodations, please complete the section in the application form. Where can I find out more? Our Social Media Follow AstraZeneca on Linkedin Follow AstraZeneca on Facebook Follow AstraZeneca on Instagram Date Posted 26 fev 2026 Closing Date 19 mar 2026
Head of Proposals and Contracts - Evinova Location: Field Based (Remote) Salary: Competitive + Excellent Benefits About Evinova Evinova, accelerates better health outcomes by propelling the life sciences sector forward in digital health. We apply science-based expertise, evidence-led rigor, and human experience-driven insight to create digital solutions designed to improve health outcomes. The Opportunity Advances in digitalization, data, and analytics are rapidly transforming the pharmaceutical industry. The Digital Health Market is large ($800B by 2030) and growing at 14% CAGR, with new applications in R&D and clinical care showing significant benefits. Evinova is positioned to leverage the potential of digital health to transform healthcare, improve patient experiences, and accelerate the development of new treatments. We offer a portfolio of novel digital solutions to improve patient and site experience and outcomes. Major Duties and Responsibilities Lead and develop a team which is focused and driven to deliver exceptional responsiveness and a high quality output to ensure that Evinova continues to be best positioned to win commercial opportunities supported by value driven proposals. Develop and lead both Enterprise SaaS and Study by study competitive pricing strategies, partnering cross functionally, to ensure pricing strategies align with both product and delivery execution requirements and overall business P&L objectives Lead, and support the team with, the development of strategic proposal responses that clearly address all customer requirements. Proactively identify how Evinova solutions can solve for potential customer challenges and create compelling responses which identify and communicate clearly how Evinova are best positioned to deliver on customer specific needs. Drive and expedite contract creation and execution. Ensure all SOWs clearly reflect agreed scope of proposals and Evinova capabilities, taking ownership in the team to expedite execution. Partner with CFO organisation to ensure that revenue expectations are met and aligned. Oversee the creation of persuasive responses to RFIs, and other client-facing documents while partnering with the sales leadership team to ensure we move to RFP. Ongoing process excellence - Harness AI initiatives to bring proficiency of process acceleration within the team and identify ways to leverage solutions which improve response, quality and capacity. Identify new opportunities to enhance proposal effectiveness, leveraging market intelligence, client feedback, and competitive insights. Collaborate cross-functionally with subject matter experts, product teams, and delivery leads to ensure proposals are accurate, solution-oriented, and differentiated. Partner with Legal functions to collaborate on SOW templates and streamlined partnerships throughout customer engagements. Contribute to go-to-market strategies by helping shape messaging and value propositions that resonate with target audiences across therapeutic areas and geographies. Lead and manage the proposal lifecycle, from intake and qualification through to submission, ensuring deadlines are met and quality standards are upheld. Track and report on proposal-related KPIs, including proposal win rates, submission timelines, and client feedback to continuously optimize processes and outcomes. Track and report on RFI-related KPIs, including proposal win rates, submission timelines, and client feedback to continuously optimize processes and outcomes Mitigate risks and resolve challenges related to proposal development and client engagement, acting as a trusted internal advisor and external representative of Evinova. The Ideal Candidate Will Demonstrate Deep Industry Insight: Strong understanding of clinical development processes and the broader pharmaceutical, biotech, and CRO landscape. Technology Awareness: Familiarity with emerging AI technologies and their practical applications within clinical development. Strategic Proposal Expertise: A proven history of leading high-impact strategic proposals in the Life Sciences Technology sector. Cross-Functional Leadership: Ability to unify and lead cross-functional teams in the creation of compelling, solution-driven proposal content. Stakeholder Influence: Exceptional interpersonal skills to build trust-based relationships with clinical development stakeholders and key decision-makers. Customer-Centric Mindset: Insight into the challenges faced by Evinova's customers and the ability to translate those into tailored, high-value solutions. Problem Solving Acumen: Strong analytical skills to evaluate complex challenges and develop effective, resource-driven proposals using Evinova's capabilities. Market Awareness: Critical thinking to interpret market dynamics and proactively identify opportunities for business growth. Persuasive Communication: Outstanding verbal and written communication skills to convey Evinova's value proposition with clarity and impact. Complex Information Simplification: Ability to distill and present complex technical concepts to diverse, non-technical audiences. Collaborative Approach: A natural collaborator who works seamlessly across departments to enhance sales strategy with multidisciplinary insights. Essential Requirements Bachelor's degree in a relevant field. Advanced degree desired. Previous demonstrated of experience in software sales and delivery of commercial value in the industry. Significant experience in commercial sales in the pharmaceutical software sector. Exceptional network and sales experience with a well-recognized reputation. Extensive experience bringing innovation to solve complex issues. Proven ability to influence senior-level executives. Proven experience driving global change in complex organizations. Strong organizational agility. Passionate about improving patient experience and outcomes. Customer-focused. Integrity and trust. Knowledge of the external market and techniques. Why Join Evinova? Evinova draws on AstraZeneca's deep experience to accelerate the delivery of life-changing medicines, improve clinical trials, and think more holistically about patient care. We offer a unique opportunity to deliver meaningful outcomes with digital and AI, create new standards for the sector, and build a new kind of health-tech business. Where can I find out more? Learn more about Evinova: Follow Evinova on LinkedIn: Date Posted 06-Mar-2026 Closing Date 20-Mar-2026 Our mission is to build an inclusive and equitable environment. We want people to feel they belong at AstraZeneca and Alexion, starting with our recruitment process. We welcome and consider applications from all qualified candidates, regardless of characteristics. We offer reasonable adjustments/accommodations to help all candidates to perform at their best. If you have a need for any adjustments/accommodations, please complete the section in the application form.
Mar 11, 2026
Full time
Head of Proposals and Contracts - Evinova Location: Field Based (Remote) Salary: Competitive + Excellent Benefits About Evinova Evinova, accelerates better health outcomes by propelling the life sciences sector forward in digital health. We apply science-based expertise, evidence-led rigor, and human experience-driven insight to create digital solutions designed to improve health outcomes. The Opportunity Advances in digitalization, data, and analytics are rapidly transforming the pharmaceutical industry. The Digital Health Market is large ($800B by 2030) and growing at 14% CAGR, with new applications in R&D and clinical care showing significant benefits. Evinova is positioned to leverage the potential of digital health to transform healthcare, improve patient experiences, and accelerate the development of new treatments. We offer a portfolio of novel digital solutions to improve patient and site experience and outcomes. Major Duties and Responsibilities Lead and develop a team which is focused and driven to deliver exceptional responsiveness and a high quality output to ensure that Evinova continues to be best positioned to win commercial opportunities supported by value driven proposals. Develop and lead both Enterprise SaaS and Study by study competitive pricing strategies, partnering cross functionally, to ensure pricing strategies align with both product and delivery execution requirements and overall business P&L objectives Lead, and support the team with, the development of strategic proposal responses that clearly address all customer requirements. Proactively identify how Evinova solutions can solve for potential customer challenges and create compelling responses which identify and communicate clearly how Evinova are best positioned to deliver on customer specific needs. Drive and expedite contract creation and execution. Ensure all SOWs clearly reflect agreed scope of proposals and Evinova capabilities, taking ownership in the team to expedite execution. Partner with CFO organisation to ensure that revenue expectations are met and aligned. Oversee the creation of persuasive responses to RFIs, and other client-facing documents while partnering with the sales leadership team to ensure we move to RFP. Ongoing process excellence - Harness AI initiatives to bring proficiency of process acceleration within the team and identify ways to leverage solutions which improve response, quality and capacity. Identify new opportunities to enhance proposal effectiveness, leveraging market intelligence, client feedback, and competitive insights. Collaborate cross-functionally with subject matter experts, product teams, and delivery leads to ensure proposals are accurate, solution-oriented, and differentiated. Partner with Legal functions to collaborate on SOW templates and streamlined partnerships throughout customer engagements. Contribute to go-to-market strategies by helping shape messaging and value propositions that resonate with target audiences across therapeutic areas and geographies. Lead and manage the proposal lifecycle, from intake and qualification through to submission, ensuring deadlines are met and quality standards are upheld. Track and report on proposal-related KPIs, including proposal win rates, submission timelines, and client feedback to continuously optimize processes and outcomes. Track and report on RFI-related KPIs, including proposal win rates, submission timelines, and client feedback to continuously optimize processes and outcomes Mitigate risks and resolve challenges related to proposal development and client engagement, acting as a trusted internal advisor and external representative of Evinova. The Ideal Candidate Will Demonstrate Deep Industry Insight: Strong understanding of clinical development processes and the broader pharmaceutical, biotech, and CRO landscape. Technology Awareness: Familiarity with emerging AI technologies and their practical applications within clinical development. Strategic Proposal Expertise: A proven history of leading high-impact strategic proposals in the Life Sciences Technology sector. Cross-Functional Leadership: Ability to unify and lead cross-functional teams in the creation of compelling, solution-driven proposal content. Stakeholder Influence: Exceptional interpersonal skills to build trust-based relationships with clinical development stakeholders and key decision-makers. Customer-Centric Mindset: Insight into the challenges faced by Evinova's customers and the ability to translate those into tailored, high-value solutions. Problem Solving Acumen: Strong analytical skills to evaluate complex challenges and develop effective, resource-driven proposals using Evinova's capabilities. Market Awareness: Critical thinking to interpret market dynamics and proactively identify opportunities for business growth. Persuasive Communication: Outstanding verbal and written communication skills to convey Evinova's value proposition with clarity and impact. Complex Information Simplification: Ability to distill and present complex technical concepts to diverse, non-technical audiences. Collaborative Approach: A natural collaborator who works seamlessly across departments to enhance sales strategy with multidisciplinary insights. Essential Requirements Bachelor's degree in a relevant field. Advanced degree desired. Previous demonstrated of experience in software sales and delivery of commercial value in the industry. Significant experience in commercial sales in the pharmaceutical software sector. Exceptional network and sales experience with a well-recognized reputation. Extensive experience bringing innovation to solve complex issues. Proven ability to influence senior-level executives. Proven experience driving global change in complex organizations. Strong organizational agility. Passionate about improving patient experience and outcomes. Customer-focused. Integrity and trust. Knowledge of the external market and techniques. Why Join Evinova? Evinova draws on AstraZeneca's deep experience to accelerate the delivery of life-changing medicines, improve clinical trials, and think more holistically about patient care. We offer a unique opportunity to deliver meaningful outcomes with digital and AI, create new standards for the sector, and build a new kind of health-tech business. Where can I find out more? Learn more about Evinova: Follow Evinova on LinkedIn: Date Posted 06-Mar-2026 Closing Date 20-Mar-2026 Our mission is to build an inclusive and equitable environment. We want people to feel they belong at AstraZeneca and Alexion, starting with our recruitment process. We welcome and consider applications from all qualified candidates, regardless of characteristics. We offer reasonable adjustments/accommodations to help all candidates to perform at their best. If you have a need for any adjustments/accommodations, please complete the section in the application form.
Marketing Executive Location: Bristol Salary: Up to 32,000 depending on experience Working Style: Onsite ( hybrid after probation period) I'm currently supporting a growing marketing team that's looking for a Marketing Executive who's ready to step up, take ownership of campaigns, and work closely with clients. This role is ideal for someone with 1-2 years of experience who's confident delivering multi-channel marketing work and wants the room to grow. What you'll be doing Planning and delivering multi-channel campaigns across social, email, SEO and paid Writing and editing content for blogs, email newsletters, social posts and web pages Managing content calendars and publishing schedules Working with designers, developers and external suppliers Supporting client accounts alongside Marketing Consultants Attending client meetings and producing follow-up notes Tracking performance using tools like Google Analytics and Meta Business Suite Producing reports with clear insights and recommendations Offering support to junior team members Taking ownership of at least one internal or client-facing project What you need 1-2 years' experience in a marketing role Solid understanding of digital channels: social, email, SEO and content Strong written communication skills Experience with tools like Mailchimp, HubSpot, Canva or WordPress Confident interpreting data Good time management and ability to handle multiple projects Happy working independently as well as in a team What you're like Proactive, reliable and naturally curious Open to feedback and always looking to improve Detail-focused with high standards Confident communicating ideas and speaking up in meetings Someone the team can count on What's in it for you 26k- 32k salary depending on experience Hybrid working after initial training Clear career progression toward Consultant, Senior and Lead levels Support and mentorship from experienced marketers Regular socials and team events Pension scheme A supportive, collaborative team culture The chance to work across a range of clients and marketing disciplines This is an urgent vacancy so please apply now to avoid dissapoitment. If you are interested please reach out to Harry Davies directly on (url removed) If you are interested in this position please click 'apply'. Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors. Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Mar 11, 2026
Full time
Marketing Executive Location: Bristol Salary: Up to 32,000 depending on experience Working Style: Onsite ( hybrid after probation period) I'm currently supporting a growing marketing team that's looking for a Marketing Executive who's ready to step up, take ownership of campaigns, and work closely with clients. This role is ideal for someone with 1-2 years of experience who's confident delivering multi-channel marketing work and wants the room to grow. What you'll be doing Planning and delivering multi-channel campaigns across social, email, SEO and paid Writing and editing content for blogs, email newsletters, social posts and web pages Managing content calendars and publishing schedules Working with designers, developers and external suppliers Supporting client accounts alongside Marketing Consultants Attending client meetings and producing follow-up notes Tracking performance using tools like Google Analytics and Meta Business Suite Producing reports with clear insights and recommendations Offering support to junior team members Taking ownership of at least one internal or client-facing project What you need 1-2 years' experience in a marketing role Solid understanding of digital channels: social, email, SEO and content Strong written communication skills Experience with tools like Mailchimp, HubSpot, Canva or WordPress Confident interpreting data Good time management and ability to handle multiple projects Happy working independently as well as in a team What you're like Proactive, reliable and naturally curious Open to feedback and always looking to improve Detail-focused with high standards Confident communicating ideas and speaking up in meetings Someone the team can count on What's in it for you 26k- 32k salary depending on experience Hybrid working after initial training Clear career progression toward Consultant, Senior and Lead levels Support and mentorship from experienced marketers Regular socials and team events Pension scheme A supportive, collaborative team culture The chance to work across a range of clients and marketing disciplines This is an urgent vacancy so please apply now to avoid dissapoitment. If you are interested please reach out to Harry Davies directly on (url removed) If you are interested in this position please click 'apply'. Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors. Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Who We Are Having surpassed $300M ARR and continuing to grow, Optro is the leading audit, risk, ESG, and InfoSec platform on the market. More than 50% of the Fortune 500, including 7 of the Fortune 10, leverage our award-winning technology to move their businesses forward with greater clarity and agility. And our customers love us: AuditBoard is top-rated on and Gartner Peer Insights. At Optro, we inspire each other to innovate and are proud of what we are producing. We spend each day thinking of new ways to help our customers and contribute to the greater good of our company and our surrounding communities. We are all about assisting each other and breaking through barriers to create the most loved audit, risk, ESG, and InfoSec platform by our customers. This is how we have become one of the 500 fastest-growing tech companies in North America for the seventh year in a row, as ranked by Deloitte! Why This Role is Exciting AuditBoard is seeking a marketing leader to fill our Senior Product Marketing Manager, International position and play a critical role in defining and executing go-to-market strategies for our EMEA markets. This is a high-impact individual contributor role at the senior level, responsible for driving strategic positioning, messaging, and GTM execution for our mature markets, as well as our emerging markets. As a Sr. PMM, you will be the primary business partner for product, sales, and marketing leadership, influencing strategic initiatives that drive market leadership, customer adoption, and revenue growth. You will lead high-visibility projects and partner cross-functionally to ensure we deliver compelling value to the market. If you are a strategic thinker, expert storyteller, and execution-focused leader who thrives in fast-paced environments and enjoys solving complex go-to-market challenges, this role is for you. Location: This is a hybrid role, with a requirement of 1-2 days in the London-based HQ. Key Responsibilities Own and drive the go-to-market strategy for AuditBoard's Platform across EMEA markets, aligning with business objectives and revenue targets. Lead localized GTM and product readiness for emerging markets. Develop and refine category-defining messaging and positioning that differentiates AuditBoard in the market and resonates with key audiences, from audit and GRC professionals. Partner with Sales and Revenue teams to improve win rates through sales enablement programs, deal support, competitive intelligence, and objection handling. Lead product launches and growth initiatives end-to-end, ensuring successful adoption, expansion, and retention. Create high-impact marketing content and assets (e.g., executive narratives, thought leadership, competitive positioning, analyst reports, and sales enablement materials) that drive demand and market awareness. Act as an internal thought leader and evangelist, educating cross-functional teams and ensuring consistent messaging across all channels. Influence roadmap and strategic decisions by serving as the voice of the customer and market, partnering closely with Product and Engineering. Conduct in-depth customer, competitor, and market research, translating insights into actionable strategies. Partner with Regional Marketing to ensure messaging and campaigns reflect local nuances, support speaking opportunities on behalf of AuditBoard, and provide insights on competitors, customer drivers and growth levers. Attributes for a Successful Candidate 10+ years of experience in Product Marketing, GRC, or B2B SaaS with a track record of owning and driving strategic GTM initiatives for enterprise SaaS products. Extensive experience in establishing market-share across EMEA markets is a must-have. Experience in GRC/Audit GTM roles is strongly preferred. Experience working in high-growth B2B SaaS environments, ideally in a leadership-level IC capacity. A compelling presenter with the ability to both develop high-impact content and lead high-level discussions. Strong strategic thinking and problem-solving skills, with the ability to frame complex challenges and drive alignment across stakeholders. Exceptional storytelling and communication skills, with the ability to craft compelling narratives for C-level audiences. Strong analytical mindset with experience leveraging market research, competitive insights, and data analytics to inform decision-making. Proven ability to influence and collaborate across Product, Sales, Marketing, and Executive teams. High degree of ownership, accountability, and autonomy in executing large-scale initiatives. A second European language is a plus (German/French get extra brownie points). Our Company Values Customer obsession: It starts and ends here. Consistently ask yourself how what you're doing creates value for our customers. It's a mindset. Gritty resilience: Make it happen. Find a way. Move fast, stay positive, and do what it takes. Win, together: One team. No silos, no egos. Drive to be the best and support each other's success. Growth mindset: 10x, not 10%. Think in orders of magnitude, not increments. Seek feedback, learn, and improve. Perks Launch a career at one of the fastest-growing SaaS companies in North America! Live your best life (LYBL)! $200/mo for anything that enhances your life Comprehensive employee health coverage (all locations) 401K with match (US) or pension with match (UK) Competitive compensation & bonus program Flexible Vacation (US exempt & CA) or 25 days (UK) Time off for your birthday & volunteering Employee resource groups Opportunities for team and company-wide get-togethers! perks may vary based on eligibility/location We love building strong partnerships, but please note that Optro cannot accept unsolicited resumes from agencies. Any submissions without a signed agreement in place will not create a fee obligation. Background checks are required. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. This role may have access to highly sensitive data, including employee data, customer data, company financials, and proprietary product information.
Mar 11, 2026
Full time
Who We Are Having surpassed $300M ARR and continuing to grow, Optro is the leading audit, risk, ESG, and InfoSec platform on the market. More than 50% of the Fortune 500, including 7 of the Fortune 10, leverage our award-winning technology to move their businesses forward with greater clarity and agility. And our customers love us: AuditBoard is top-rated on and Gartner Peer Insights. At Optro, we inspire each other to innovate and are proud of what we are producing. We spend each day thinking of new ways to help our customers and contribute to the greater good of our company and our surrounding communities. We are all about assisting each other and breaking through barriers to create the most loved audit, risk, ESG, and InfoSec platform by our customers. This is how we have become one of the 500 fastest-growing tech companies in North America for the seventh year in a row, as ranked by Deloitte! Why This Role is Exciting AuditBoard is seeking a marketing leader to fill our Senior Product Marketing Manager, International position and play a critical role in defining and executing go-to-market strategies for our EMEA markets. This is a high-impact individual contributor role at the senior level, responsible for driving strategic positioning, messaging, and GTM execution for our mature markets, as well as our emerging markets. As a Sr. PMM, you will be the primary business partner for product, sales, and marketing leadership, influencing strategic initiatives that drive market leadership, customer adoption, and revenue growth. You will lead high-visibility projects and partner cross-functionally to ensure we deliver compelling value to the market. If you are a strategic thinker, expert storyteller, and execution-focused leader who thrives in fast-paced environments and enjoys solving complex go-to-market challenges, this role is for you. Location: This is a hybrid role, with a requirement of 1-2 days in the London-based HQ. Key Responsibilities Own and drive the go-to-market strategy for AuditBoard's Platform across EMEA markets, aligning with business objectives and revenue targets. Lead localized GTM and product readiness for emerging markets. Develop and refine category-defining messaging and positioning that differentiates AuditBoard in the market and resonates with key audiences, from audit and GRC professionals. Partner with Sales and Revenue teams to improve win rates through sales enablement programs, deal support, competitive intelligence, and objection handling. Lead product launches and growth initiatives end-to-end, ensuring successful adoption, expansion, and retention. Create high-impact marketing content and assets (e.g., executive narratives, thought leadership, competitive positioning, analyst reports, and sales enablement materials) that drive demand and market awareness. Act as an internal thought leader and evangelist, educating cross-functional teams and ensuring consistent messaging across all channels. Influence roadmap and strategic decisions by serving as the voice of the customer and market, partnering closely with Product and Engineering. Conduct in-depth customer, competitor, and market research, translating insights into actionable strategies. Partner with Regional Marketing to ensure messaging and campaigns reflect local nuances, support speaking opportunities on behalf of AuditBoard, and provide insights on competitors, customer drivers and growth levers. Attributes for a Successful Candidate 10+ years of experience in Product Marketing, GRC, or B2B SaaS with a track record of owning and driving strategic GTM initiatives for enterprise SaaS products. Extensive experience in establishing market-share across EMEA markets is a must-have. Experience in GRC/Audit GTM roles is strongly preferred. Experience working in high-growth B2B SaaS environments, ideally in a leadership-level IC capacity. A compelling presenter with the ability to both develop high-impact content and lead high-level discussions. Strong strategic thinking and problem-solving skills, with the ability to frame complex challenges and drive alignment across stakeholders. Exceptional storytelling and communication skills, with the ability to craft compelling narratives for C-level audiences. Strong analytical mindset with experience leveraging market research, competitive insights, and data analytics to inform decision-making. Proven ability to influence and collaborate across Product, Sales, Marketing, and Executive teams. High degree of ownership, accountability, and autonomy in executing large-scale initiatives. A second European language is a plus (German/French get extra brownie points). Our Company Values Customer obsession: It starts and ends here. Consistently ask yourself how what you're doing creates value for our customers. It's a mindset. Gritty resilience: Make it happen. Find a way. Move fast, stay positive, and do what it takes. Win, together: One team. No silos, no egos. Drive to be the best and support each other's success. Growth mindset: 10x, not 10%. Think in orders of magnitude, not increments. Seek feedback, learn, and improve. Perks Launch a career at one of the fastest-growing SaaS companies in North America! Live your best life (LYBL)! $200/mo for anything that enhances your life Comprehensive employee health coverage (all locations) 401K with match (US) or pension with match (UK) Competitive compensation & bonus program Flexible Vacation (US exempt & CA) or 25 days (UK) Time off for your birthday & volunteering Employee resource groups Opportunities for team and company-wide get-togethers! perks may vary based on eligibility/location We love building strong partnerships, but please note that Optro cannot accept unsolicited resumes from agencies. Any submissions without a signed agreement in place will not create a fee obligation. Background checks are required. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. This role may have access to highly sensitive data, including employee data, customer data, company financials, and proprietary product information.
Chief Marketing Officer Department: Marketing Employment Type: Permanent - Full Time Location: Huddersfield Reporting To: CEO, Fintel Services Description We are seeking an experienced and forward-looking Chief Marketing Officer to lead and deliver our marketing strategy across our Fintel Services brands. Fintel Services is a group of market-leading companies within Fintel PLC, with annual revenues exceeding £50m. Services delivered: Compliance: threesixty services, simplybiz, Compliance First, APS Legal Distribution: Omnicore and Omni Protect Mortgages: Simplybiz Mortgages, Gateway Surveying and FIBA. Financial services events: Owen James Role Overview: The Chief Marketing Officer will re imagine our approach to marketing across the group, bringing fresh energy and rigour to everything from brand to demand gen to digital automation and data driven personalisation. What you'll do Develop and lead a modern marketing strategy that spans all the group's businesses and positions us as a trusted partner and innovation focused organisation. Build and shape the marketing team structure to support capability, encourage accountability and enable growth. Use AI, marketing automation, personalisation engines and advanced analytics to shift from broad campaigns to relevant and timely communications across the client and prospect lifecycle. Establish the data foundation for marketing: define and implement a marketing data model (segmentation, lifecycle stages, prediction scores), ensure data quality and bring data sources together across the group. Oversee digital channels (web, social, search, content, events) to ensure they operate cohesively with clear metrics and ROI. Align marketing with commercial goals and contribute directly to sustainable business growth. Promote and strengthen the brand both internally and externally. Review and communicate performance, refining the approach over time and developing marketing into a key growth engine for the group. What you'll need to succeed: Essential requirements: 10+ years' experience in a senior marketing role, ideally in B2B services, financial services, fintech or adjacent sectors. A proven record of modernising marketing functions: developing teams, integrating data led decision making and applying automation/AI effectively. Strong strategic thinking combined with practical delivery capability; able to set long term direction and contribute at an operational level when needed. Confident and collaborative leadership and team building skills: able to motivate, recruit and develop talent and create high performing teams. Solid understanding of digital first marketing, CRM, automation platforms, insight tools and personalisation technologies. Data literacy: comfortable with metrics, insights, dashboards, segmentation, lifetime value modelling and marketing ROI. Excellent communication and stakeholder management skills, working closely with colleagues across commercial, product, operations and technology. Your approach: A growth mindset, curiosity and appetite for change: you'll join us as a key driver of transformation and will need to embrace innovation, experimentation and continuous improvement. Integrity, professionalism and a desire to make a positive difference. Enjoyment of hands on and strategic work. Important to know: Location: This is a hybrid role where you'll need to be in the office once or twice each week. Our preferred base for this role is Huddersfield at Fintel Services HQ but we're happy to consider our Manchester office (Wythenshawe) as long you're comfortable being in Huddersfield from time to time. Right to Work: Applicants must already hold a legal right to work in the UK without time restrictions and without the need for future sponsorship. We are unable to provide Skilled Worker visa sponsorship.
Mar 10, 2026
Full time
Chief Marketing Officer Department: Marketing Employment Type: Permanent - Full Time Location: Huddersfield Reporting To: CEO, Fintel Services Description We are seeking an experienced and forward-looking Chief Marketing Officer to lead and deliver our marketing strategy across our Fintel Services brands. Fintel Services is a group of market-leading companies within Fintel PLC, with annual revenues exceeding £50m. Services delivered: Compliance: threesixty services, simplybiz, Compliance First, APS Legal Distribution: Omnicore and Omni Protect Mortgages: Simplybiz Mortgages, Gateway Surveying and FIBA. Financial services events: Owen James Role Overview: The Chief Marketing Officer will re imagine our approach to marketing across the group, bringing fresh energy and rigour to everything from brand to demand gen to digital automation and data driven personalisation. What you'll do Develop and lead a modern marketing strategy that spans all the group's businesses and positions us as a trusted partner and innovation focused organisation. Build and shape the marketing team structure to support capability, encourage accountability and enable growth. Use AI, marketing automation, personalisation engines and advanced analytics to shift from broad campaigns to relevant and timely communications across the client and prospect lifecycle. Establish the data foundation for marketing: define and implement a marketing data model (segmentation, lifecycle stages, prediction scores), ensure data quality and bring data sources together across the group. Oversee digital channels (web, social, search, content, events) to ensure they operate cohesively with clear metrics and ROI. Align marketing with commercial goals and contribute directly to sustainable business growth. Promote and strengthen the brand both internally and externally. Review and communicate performance, refining the approach over time and developing marketing into a key growth engine for the group. What you'll need to succeed: Essential requirements: 10+ years' experience in a senior marketing role, ideally in B2B services, financial services, fintech or adjacent sectors. A proven record of modernising marketing functions: developing teams, integrating data led decision making and applying automation/AI effectively. Strong strategic thinking combined with practical delivery capability; able to set long term direction and contribute at an operational level when needed. Confident and collaborative leadership and team building skills: able to motivate, recruit and develop talent and create high performing teams. Solid understanding of digital first marketing, CRM, automation platforms, insight tools and personalisation technologies. Data literacy: comfortable with metrics, insights, dashboards, segmentation, lifetime value modelling and marketing ROI. Excellent communication and stakeholder management skills, working closely with colleagues across commercial, product, operations and technology. Your approach: A growth mindset, curiosity and appetite for change: you'll join us as a key driver of transformation and will need to embrace innovation, experimentation and continuous improvement. Integrity, professionalism and a desire to make a positive difference. Enjoyment of hands on and strategic work. Important to know: Location: This is a hybrid role where you'll need to be in the office once or twice each week. Our preferred base for this role is Huddersfield at Fintel Services HQ but we're happy to consider our Manchester office (Wythenshawe) as long you're comfortable being in Huddersfield from time to time. Right to Work: Applicants must already hold a legal right to work in the UK without time restrictions and without the need for future sponsorship. We are unable to provide Skilled Worker visa sponsorship.
TJX Europe At TJX Europe, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritises your development. Whether you're working in our Distribution Centers, Corporate Offices, or Retail Stores-TK Maxx & Homesense, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX team-a Fortune 100 company and the world's leading off-price retailer. Job Description: The Role: We're looking for a commercially minded Senior Customer Analyst to help shape how customer metrics inform performance across our stores and departments. This role is to operate as an important bridge between customer insight and performance - helping our partners unlock opportunities rooted in the customer. This is perfect for someone who enjoys turning complex data into clear, actionable opportunities whilst working across multiple stakeholders. You'll join a fast-growing, inquisitive team that partners increasingly closely with our Merchandising and Buying functions. Our goal is to uncover and drive customers opportunities which will ultimately impact sales throughout TK Maxx and Homesense banners. No two weeks are the same: you'll move fluidly between strategic thinking, deep analytical exploration, and supporting the business in applying customer insight to real-world commercial decisions. We value curiosity, problem-solving and a passion for continual improvement. Advanced SQL skills are essential, ideally gained in a customer, commercial, or financial analytics setting. In return, you'll have the opportunity to stretch and develop those skills within a supportive environment backed by a multi-million-pound customer data and technology stack, with dedicated IT support to ensure you can focus on high-value work without friction. We are a collaborative team with a flexible hybrid model-using office days for connection, co-working and accelerated development, and home days for deep, uninterrupted analysis. What you'll do: You will work closely with the Customer Analytics Manager to embed customer insight into business decision-making, supporting key functions such as Merchandising, Buying, and Store Operations. Responsibilities include: Reporting customer participation and performance across stores and departments Helping to develop consistent and clear customer reporting for our Merchandising and Buying partners Conducting exploratory analysis to identify customer-driven commercial opportunities Translating customer data into clear insights Shaping strategic recommendations that drive measurable growth Presenting complex findings in a simple, compelling way to stakeholders across the business Building scalable analytical models to support business-as-usual activity Mentoring and supporting junior analysts within the team What you'll bring: Excellent analytical skills including advanced excel and SQL skills. Advanced Google Analytics skills and experience Knowledge of Power BI essential Finance qualification preferred e.g. CIMA or experience working with financial teams Solid project management skills and experience prioritising multiple projects simultaneously. Excellent communication skills with the ability to translate complex topics in a simple and meaningful way. Ability to build effective working relationships with internal stakeholders and external partners. Strong team player with inquisitive personality Also Desirable: Experience in location analytics Usage of tools such as QGIS or Carto Experience in using cred/debit card token data You must have the legal right to work in the country you are applying to. As proud as we are of our past success, it's our future that excites us most. We strive to provide opportunities for growth, recognition and a competitive salary and benefits package. Share our determination to think bolder and bigger, and be part of our future. We consider all applicants for employment without regard to age, disability, gender, gender reassignment, marriage and civil partnerships, pregnancy and maternity, race, religion or belief and/or sexual orientation. Address: 73 Clarendon Road Location: EUR Home Office Watford GB
Mar 10, 2026
Full time
TJX Europe At TJX Europe, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritises your development. Whether you're working in our Distribution Centers, Corporate Offices, or Retail Stores-TK Maxx & Homesense, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX team-a Fortune 100 company and the world's leading off-price retailer. Job Description: The Role: We're looking for a commercially minded Senior Customer Analyst to help shape how customer metrics inform performance across our stores and departments. This role is to operate as an important bridge between customer insight and performance - helping our partners unlock opportunities rooted in the customer. This is perfect for someone who enjoys turning complex data into clear, actionable opportunities whilst working across multiple stakeholders. You'll join a fast-growing, inquisitive team that partners increasingly closely with our Merchandising and Buying functions. Our goal is to uncover and drive customers opportunities which will ultimately impact sales throughout TK Maxx and Homesense banners. No two weeks are the same: you'll move fluidly between strategic thinking, deep analytical exploration, and supporting the business in applying customer insight to real-world commercial decisions. We value curiosity, problem-solving and a passion for continual improvement. Advanced SQL skills are essential, ideally gained in a customer, commercial, or financial analytics setting. In return, you'll have the opportunity to stretch and develop those skills within a supportive environment backed by a multi-million-pound customer data and technology stack, with dedicated IT support to ensure you can focus on high-value work without friction. We are a collaborative team with a flexible hybrid model-using office days for connection, co-working and accelerated development, and home days for deep, uninterrupted analysis. What you'll do: You will work closely with the Customer Analytics Manager to embed customer insight into business decision-making, supporting key functions such as Merchandising, Buying, and Store Operations. Responsibilities include: Reporting customer participation and performance across stores and departments Helping to develop consistent and clear customer reporting for our Merchandising and Buying partners Conducting exploratory analysis to identify customer-driven commercial opportunities Translating customer data into clear insights Shaping strategic recommendations that drive measurable growth Presenting complex findings in a simple, compelling way to stakeholders across the business Building scalable analytical models to support business-as-usual activity Mentoring and supporting junior analysts within the team What you'll bring: Excellent analytical skills including advanced excel and SQL skills. Advanced Google Analytics skills and experience Knowledge of Power BI essential Finance qualification preferred e.g. CIMA or experience working with financial teams Solid project management skills and experience prioritising multiple projects simultaneously. Excellent communication skills with the ability to translate complex topics in a simple and meaningful way. Ability to build effective working relationships with internal stakeholders and external partners. Strong team player with inquisitive personality Also Desirable: Experience in location analytics Usage of tools such as QGIS or Carto Experience in using cred/debit card token data You must have the legal right to work in the country you are applying to. As proud as we are of our past success, it's our future that excites us most. We strive to provide opportunities for growth, recognition and a competitive salary and benefits package. Share our determination to think bolder and bigger, and be part of our future. We consider all applicants for employment without regard to age, disability, gender, gender reassignment, marriage and civil partnerships, pregnancy and maternity, race, religion or belief and/or sexual orientation. Address: 73 Clarendon Road Location: EUR Home Office Watford GB
