About TodayTix Group: TodayTix Group (TTG) is the global e-commerce leader for cultural experiences, designing frictionless discovery and purchase journeys through innovative product design and industry-leading technology. Our portfolio of brands including TodayTix, New York Theatre Guide, London Theatre, Show-Score, Arthouse, Arthouse London, and Secret Cinema connects millions of customers with the best in live entertainment. Powered by vast data and insights, TTG helps theatres, producers, and cultural institutions reach highly engaged audiences and unlock meaningful revenue, transforming how tickets are sold across the world. In 2025, TTG entered a new chapter as part of MARI, the global events and experiences company powering world-defining live experiences. Together, we're expanding our reach, deepening our impact, and accelerating a shared vision to redefine the event lifecycle through seamless discovery, purchase, and engagement. Life at TodayTix Group We thrive in a nimble, growth-oriented environment where adaptability, curiosity, and a bias toward action help us stay ahead of the curve. We move quickly, iterate often, and expect everyone to take ownership of their impact - because we're building the future of live events, and there's no script for what comes next. New joiners are set up for success with a 90-day onboarding journey, complete with clear goals and measurable milestones. We believe feedback fuels growth, so we hold twice-yearly performance reviews focused on impact and development. Above all, you'll be working alongside a team of collaborative, passionate, and kind humans - people who love theatre and live experiences, and who support each other just as much as they challenge each other to do great work. We are seeking outstanding applicants of all backgrounds to join our team to bring new voices, talent, and perspectives to the table. We encourage all to apply. About the Role: Powered by TodayTix (PxT) is TodayTix Group's enterprise-level ticketing and e-commerce division, providing the technology and tools that help leading cultural organizations, attractions, and live events power their box office operations and drive online sales. We're looking for a proactive, adaptable Senior Manager, Client Operations & Implementation to join the PxT Partner Success team. This is a role for someone who thrives at the intersection of client-facing delivery and internal process-building - someone who can own complex implementations end-to-end while also helping define how we do this work as we scale. As a hands on leader reporting to the NYC based Sr. Director of Operations & Implementation, you'll translate signed contracts into successful go lives. But you'll also bring curiosity and a builder's mindset: experimenting with new tools (including AI), identifying patterns across implementations, and turning lessons learned into better playbooks. You won't always have a defined path - and that's part of what makes this exciting. We're looking for someone who's ready to grow into greater ownership and autonomy as they prove themselves in the role - this is a role with real room to expand, not a fixed job description. Please note: This is a full time position, and qualified candidates must be based in the greater London area. We encourage collaboration by working a minimum of 2 days per week in the office, while also offering flexibility for employees to choose where they work for the rest of the week. Some partners require shifted, 7 day support coverage; this role has a hand in setting and maintaining those schedules, including providing direct coverage where needed. On site presence for partner onboarding is a shared requirement across the team and should be expected as part of this role. What Success Looks Like: On Time, High Quality Implementations - delivered on schedule, meeting technical and business requirements with minimal post go live issues. Client Confidence & Adoption - clients are fully trained and able to independently manage ticketing, reporting, and daily operations at launch. Post Launch Reliability - clients receive consistent troubleshooting & technical support after go live, with 7 day coverage running smoothly for partners who require it. Risk & Issue Management - risks are identified early, communicated clearly, and mitigated before they impact timelines or trust. Cross Functional Execution - strong partnerships with Product, Engineering, Sales, and Support drive smooth implementations and handoffs. Team Leadership & Consistency - direct and indirect reports deliver consistent, high quality execution across all projects. What You'll Do: Own end to end implementation delivery - driving execution from kickoff through go live so timelines, scope, and quality standards are consistently met. Lead hands on technical configuration - partnering on configuration of client websites and microsites, implementing client specific features, and managing data migrations and system integrations. Train and support clients through launch and beyond - leading enablement so clients can confidently run PxT day to day, then staying engaged post launch to troubleshoot and cover features outside client self service. Scope complex projects and manage risk - breaking large initiatives into clear tasks and milestones while proactively surfacing and mitigating issues before they threaten timelines or trust. Identify patterns across implementations - turn them into better process, templates, and tooling - including experimenting with AI and automation - so this role leaves a real mark on how PxT scales delivery. Partner cross functionally - with Product, Engineering, Sales, and Support to resolve blockers and ensure clean handoffs at every stage. Set support coverage schedules, and manage and mentor direct and indirect reports - help design shifted 7 day coverage for partners who need it and provide clear prioritisation and feedback to grow the team. We're Looking for Someone With: 5+ years of experience in technical implementation, professional services, or solutions consulting within a SaaS or B2B technology environment. Demonstrated project management expertise - task definition, timeline ownership, and resource coordination across complex, concurrent projects. Proven experience managing the full lifecycle of software implementations, from contract signing through go live. Experience directly managing people - setting priorities, giving regular feedback, and supporting professional growth. Experience with ticketing, CRM, or e commerce systems Excellent client communication and training skills - able to manage expectations, translate complexity, and build trust. A proactive problem solver with strong risk identification instincts and high attention to detail. Comfort operating in ambiguity - able to figure out what "good" looks like without a defined playbook and bring others along. Curiosity about how AI and new tools can improve delivery operations - not required to be an expert, but genuinely interested. Experience in the arts, live events, or attractions industries is a bonus. TodayTix Group is proud to be an equal opportunity employer, committed to fostering a workplace that celebrates diversity and inclusion. We welcome candidates of all backgrounds and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital or veteran status, pregnancy, disability, or any other characteristic protected by law. We are also committed to providing reasonable accommodations for applicants and employees based on their religious practices, mental health, or physical needs. TTG is dedicated to conducting all aspects of our business ethically and with integrity, in full compliance with the UK Modern Slavery Act 2015. TTG maintains a zero tolerance approach to modern slavery, human trafficking, forced labour, and any form of exploitation. We extend these high standards to all employees, contractors, partners, and suppliers. Everyone working with or on behalf of TTG must ensure that our operations and supply chains remain free from any practices that could constitute modern slavery or human trafficking. For information on our UK Privacy policy, here.
Aug 24, 2026
Full time
About TodayTix Group: TodayTix Group (TTG) is the global e-commerce leader for cultural experiences, designing frictionless discovery and purchase journeys through innovative product design and industry-leading technology. Our portfolio of brands including TodayTix, New York Theatre Guide, London Theatre, Show-Score, Arthouse, Arthouse London, and Secret Cinema connects millions of customers with the best in live entertainment. Powered by vast data and insights, TTG helps theatres, producers, and cultural institutions reach highly engaged audiences and unlock meaningful revenue, transforming how tickets are sold across the world. In 2025, TTG entered a new chapter as part of MARI, the global events and experiences company powering world-defining live experiences. Together, we're expanding our reach, deepening our impact, and accelerating a shared vision to redefine the event lifecycle through seamless discovery, purchase, and engagement. Life at TodayTix Group We thrive in a nimble, growth-oriented environment where adaptability, curiosity, and a bias toward action help us stay ahead of the curve. We move quickly, iterate often, and expect everyone to take ownership of their impact - because we're building the future of live events, and there's no script for what comes next. New joiners are set up for success with a 90-day onboarding journey, complete with clear goals and measurable milestones. We believe feedback fuels growth, so we hold twice-yearly performance reviews focused on impact and development. Above all, you'll be working alongside a team of collaborative, passionate, and kind humans - people who love theatre and live experiences, and who support each other just as much as they challenge each other to do great work. We are seeking outstanding applicants of all backgrounds to join our team to bring new voices, talent, and perspectives to the table. We encourage all to apply. About the Role: Powered by TodayTix (PxT) is TodayTix Group's enterprise-level ticketing and e-commerce division, providing the technology and tools that help leading cultural organizations, attractions, and live events power their box office operations and drive online sales. We're looking for a proactive, adaptable Senior Manager, Client Operations & Implementation to join the PxT Partner Success team. This is a role for someone who thrives at the intersection of client-facing delivery and internal process-building - someone who can own complex implementations end-to-end while also helping define how we do this work as we scale. As a hands on leader reporting to the NYC based Sr. Director of Operations & Implementation, you'll translate signed contracts into successful go lives. But you'll also bring curiosity and a builder's mindset: experimenting with new tools (including AI), identifying patterns across implementations, and turning lessons learned into better playbooks. You won't always have a defined path - and that's part of what makes this exciting. We're looking for someone who's ready to grow into greater ownership and autonomy as they prove themselves in the role - this is a role with real room to expand, not a fixed job description. Please note: This is a full time position, and qualified candidates must be based in the greater London area. We encourage collaboration by working a minimum of 2 days per week in the office, while also offering flexibility for employees to choose where they work for the rest of the week. Some partners require shifted, 7 day support coverage; this role has a hand in setting and maintaining those schedules, including providing direct coverage where needed. On site presence for partner onboarding is a shared requirement across the team and should be expected as part of this role. What Success Looks Like: On Time, High Quality Implementations - delivered on schedule, meeting technical and business requirements with minimal post go live issues. Client Confidence & Adoption - clients are fully trained and able to independently manage ticketing, reporting, and daily operations at launch. Post Launch Reliability - clients receive consistent troubleshooting & technical support after go live, with 7 day coverage running smoothly for partners who require it. Risk & Issue Management - risks are identified early, communicated clearly, and mitigated before they impact timelines or trust. Cross Functional Execution - strong partnerships with Product, Engineering, Sales, and Support drive smooth implementations and handoffs. Team Leadership & Consistency - direct and indirect reports deliver consistent, high quality execution across all projects. What You'll Do: Own end to end implementation delivery - driving execution from kickoff through go live so timelines, scope, and quality standards are consistently met. Lead hands on technical configuration - partnering on configuration of client websites and microsites, implementing client specific features, and managing data migrations and system integrations. Train and support clients through launch and beyond - leading enablement so clients can confidently run PxT day to day, then staying engaged post launch to troubleshoot and cover features outside client self service. Scope complex projects and manage risk - breaking large initiatives into clear tasks and milestones while proactively surfacing and mitigating issues before they threaten timelines or trust. Identify patterns across implementations - turn them into better process, templates, and tooling - including experimenting with AI and automation - so this role leaves a real mark on how PxT scales delivery. Partner cross functionally - with Product, Engineering, Sales, and Support to resolve blockers and ensure clean handoffs at every stage. Set support coverage schedules, and manage and mentor direct and indirect reports - help design shifted 7 day coverage for partners who need it and provide clear prioritisation and feedback to grow the team. We're Looking for Someone With: 5+ years of experience in technical implementation, professional services, or solutions consulting within a SaaS or B2B technology environment. Demonstrated project management expertise - task definition, timeline ownership, and resource coordination across complex, concurrent projects. Proven experience managing the full lifecycle of software implementations, from contract signing through go live. Experience directly managing people - setting priorities, giving regular feedback, and supporting professional growth. Experience with ticketing, CRM, or e commerce systems Excellent client communication and training skills - able to manage expectations, translate complexity, and build trust. A proactive problem solver with strong risk identification instincts and high attention to detail. Comfort operating in ambiguity - able to figure out what "good" looks like without a defined playbook and bring others along. Curiosity about how AI and new tools can improve delivery operations - not required to be an expert, but genuinely interested. Experience in the arts, live events, or attractions industries is a bonus. TodayTix Group is proud to be an equal opportunity employer, committed to fostering a workplace that celebrates diversity and inclusion. We welcome candidates of all backgrounds and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital or veteran status, pregnancy, disability, or any other characteristic protected by law. We are also committed to providing reasonable accommodations for applicants and employees based on their religious practices, mental health, or physical needs. TTG is dedicated to conducting all aspects of our business ethically and with integrity, in full compliance with the UK Modern Slavery Act 2015. TTG maintains a zero tolerance approach to modern slavery, human trafficking, forced labour, and any form of exploitation. We extend these high standards to all employees, contractors, partners, and suppliers. Everyone working with or on behalf of TTG must ensure that our operations and supply chains remain free from any practices that could constitute modern slavery or human trafficking. For information on our UK Privacy policy, here.
Join Willmott Dixon's award-winning Sustainability Team as a Social Value Manager and make a real impact in the communities we serve. About the Role: We're seeking a proactive and passionate Social Value Manager to lead community engagement and skills development on projects across the North West. This hybrid role will see you working both on-site with project teams, visiting customers, and also from our Oldham office or home. Reporting to the Senior Social Value Manager, you'll support our ambitious Now or Never Sustainability Strategy , playing a critical role in aligning with customer priorities and delivering meaningful, measurable social value. What You'll Do: Plan, manage, and deliver social value activities that reflect customer and business needs. Serve as a trusted advisor on social value for teams, frameworks, and partners. Drive collaboration across teams and supply chain partners to embed social value in our projects. Support bid and tender processes, contributing social value insights and attending customer events. Track and report on project performance against KPIs, with a focus on continuous improvement. About You Experience in social value delivery and customer-focused solution design; construction experience is a plus but not essential. Strong communication, networking, and relationship-building skills with a genuine passion for social sustainability. Proven ability to lead social value initiatives, inspire stakeholders, and drive impactful change. Essential Skills Proficiency in Microsoft Office (Excel, Word, Outlook, Project). Full UK driving licence. Preferred Qualifications Degree in Social Sustainability or related field. Experience in facilitation or coaching. Additional Information We reward our people generously with a competitive package that gives you flexible benefits to fit your lifestyle and priorities. This includes but is not limited to an enhanced pension scheme, private medical, life assurance, incentive bonus and access to a market-leading sustainable car scheme. At Willmott Dixon we provide an inclusive and flexible working environment for people to thrive in and we are happy to support agile working wherever possible. We are a proud member of the Disability Confident Scheme. About Us With over 170 years of rich history, Willmott Dixon's purpose is beyond profit; delivering brilliant buildings, transforming lives, strengthening communities and enhancing the environment so our world is fit for future generations. Ensuring that we add lasting value to the neighbourhoods we work in; our values, people, innovation, partnerships and focus on sustainability has allowed us to build a successful and solid privately owned business where our people can thrive. Willmott Dixon was recognised by The Sunday Times as one of the Top 10 "Big" Companies to Work For in 2025, named among the Times Top 50 Employers for Gender Equality in 2024, and ranked in the Top Five of Europe's 1,000 best workplaces by the Financial Times in 2025. Willmott Dixon is also the first major contractor and developer to win a King's Award for Enterprise in the category of sustainable development.
Aug 24, 2026
Full time
Join Willmott Dixon's award-winning Sustainability Team as a Social Value Manager and make a real impact in the communities we serve. About the Role: We're seeking a proactive and passionate Social Value Manager to lead community engagement and skills development on projects across the North West. This hybrid role will see you working both on-site with project teams, visiting customers, and also from our Oldham office or home. Reporting to the Senior Social Value Manager, you'll support our ambitious Now or Never Sustainability Strategy , playing a critical role in aligning with customer priorities and delivering meaningful, measurable social value. What You'll Do: Plan, manage, and deliver social value activities that reflect customer and business needs. Serve as a trusted advisor on social value for teams, frameworks, and partners. Drive collaboration across teams and supply chain partners to embed social value in our projects. Support bid and tender processes, contributing social value insights and attending customer events. Track and report on project performance against KPIs, with a focus on continuous improvement. About You Experience in social value delivery and customer-focused solution design; construction experience is a plus but not essential. Strong communication, networking, and relationship-building skills with a genuine passion for social sustainability. Proven ability to lead social value initiatives, inspire stakeholders, and drive impactful change. Essential Skills Proficiency in Microsoft Office (Excel, Word, Outlook, Project). Full UK driving licence. Preferred Qualifications Degree in Social Sustainability or related field. Experience in facilitation or coaching. Additional Information We reward our people generously with a competitive package that gives you flexible benefits to fit your lifestyle and priorities. This includes but is not limited to an enhanced pension scheme, private medical, life assurance, incentive bonus and access to a market-leading sustainable car scheme. At Willmott Dixon we provide an inclusive and flexible working environment for people to thrive in and we are happy to support agile working wherever possible. We are a proud member of the Disability Confident Scheme. About Us With over 170 years of rich history, Willmott Dixon's purpose is beyond profit; delivering brilliant buildings, transforming lives, strengthening communities and enhancing the environment so our world is fit for future generations. Ensuring that we add lasting value to the neighbourhoods we work in; our values, people, innovation, partnerships and focus on sustainability has allowed us to build a successful and solid privately owned business where our people can thrive. Willmott Dixon was recognised by The Sunday Times as one of the Top 10 "Big" Companies to Work For in 2025, named among the Times Top 50 Employers for Gender Equality in 2024, and ranked in the Top Five of Europe's 1,000 best workplaces by the Financial Times in 2025. Willmott Dixon is also the first major contractor and developer to win a King's Award for Enterprise in the category of sustainable development.
This is a growth-focused Key Account Manager role responsible for managing and expanding a portfolio of enterprise customers across the UK & Ireland. You'll drive revenue through upselling, cross-selling, and strategic account development while owning the full sales cycle and building relationships with senior stakeholders within a high-growth commercial team. Client Details This is a growth-focused Key Account Manager role responsible for managing and expanding a portfolio of enterprise customers across the UK & Ireland. You'll drive revenue through upselling, cross-selling, and strategic account development while owning the full sales cycle and building relationships with senior stakeholders within a high-growth commercial team. Description Manage and grow a portfolio of enterprise accounts across the UK & Ireland. Identify and close upsell, cross-sell, and account expansion opportunities. Build strong relationships with senior stakeholders and key decision-makers. Own the full sales cycle, from discovery and qualification through to negotiation and close. Develop and execute strategic account plans to drive revenue growth. Maintain an accurate sales pipeline and deliver against quarterly and annual targets. Conduct regular customer meetings to uncover business challenges and commercial opportunities. Collaborate with internal teams to ensure successful customer outcomes and long-term account growth. Profile The successful candidate will have at least 5 years' experience in Key Account Management, Account Management, or Account Executive roles, with a proven track record of growing revenue within enterprise accounts. They will be a consultative seller who is comfortable managing the full sales cycle, building relationships with senior stakeholders, and identifying upsell, cross-sell, and account expansion opportunities. Experience with MEDDPICC (or a similar sales methodology) and a strong history of achieving commercial targets are highly desirable. Job Offer £55,000-£65,000 base salary with £108,333+ OTE and uncapped commission (60/40 split) The opportunity to manage and grow a portfolio of high-value enterprise accounts across the UK & Ireland. A hybrid working model, with just two days per week in the London office. Full ownership of the sales cycle in a growth-focused role with significant earning potential. The chance to join a high-growth team with strong career development opportunities and exposure to senior decision-makers.
Aug 24, 2026
Full time
This is a growth-focused Key Account Manager role responsible for managing and expanding a portfolio of enterprise customers across the UK & Ireland. You'll drive revenue through upselling, cross-selling, and strategic account development while owning the full sales cycle and building relationships with senior stakeholders within a high-growth commercial team. Client Details This is a growth-focused Key Account Manager role responsible for managing and expanding a portfolio of enterprise customers across the UK & Ireland. You'll drive revenue through upselling, cross-selling, and strategic account development while owning the full sales cycle and building relationships with senior stakeholders within a high-growth commercial team. Description Manage and grow a portfolio of enterprise accounts across the UK & Ireland. Identify and close upsell, cross-sell, and account expansion opportunities. Build strong relationships with senior stakeholders and key decision-makers. Own the full sales cycle, from discovery and qualification through to negotiation and close. Develop and execute strategic account plans to drive revenue growth. Maintain an accurate sales pipeline and deliver against quarterly and annual targets. Conduct regular customer meetings to uncover business challenges and commercial opportunities. Collaborate with internal teams to ensure successful customer outcomes and long-term account growth. Profile The successful candidate will have at least 5 years' experience in Key Account Management, Account Management, or Account Executive roles, with a proven track record of growing revenue within enterprise accounts. They will be a consultative seller who is comfortable managing the full sales cycle, building relationships with senior stakeholders, and identifying upsell, cross-sell, and account expansion opportunities. Experience with MEDDPICC (or a similar sales methodology) and a strong history of achieving commercial targets are highly desirable. Job Offer £55,000-£65,000 base salary with £108,333+ OTE and uncapped commission (60/40 split) The opportunity to manage and grow a portfolio of high-value enterprise accounts across the UK & Ireland. A hybrid working model, with just two days per week in the London office. Full ownership of the sales cycle in a growth-focused role with significant earning potential. The chance to join a high-growth team with strong career development opportunities and exposure to senior decision-makers.
United States Digital Space LLC is seeking a Senior Product Manager to own the BAD Product strategy, licensing, and administration experiences for enterprise customers. You will drive discovery, validate hypotheses with data, and shape the long term vision across purchasing, subscriptions, and entitlements. Collaborate with engineering, design, analytics, QA, Sales, Customer Success, and Finance to deliver a seamless user journey.
Aug 24, 2026
Full time
United States Digital Space LLC is seeking a Senior Product Manager to own the BAD Product strategy, licensing, and administration experiences for enterprise customers. You will drive discovery, validate hypotheses with data, and shape the long term vision across purchasing, subscriptions, and entitlements. Collaborate with engineering, design, analytics, QA, Sales, Customer Success, and Finance to deliver a seamless user journey.
Job Title: Engagement Support Manager Location: London / Hybrid working following successful completion of probationary period Salary : 38,000, 40,000 DOE Job Type: Full Time, Permanent Assistive Solutions supports disabled students in higher education by providing specialist equipment, training and practical assistance. We are a social enterprise and a Disability Confident Employer. Role Purpose The Engagement Support Manager is responsible for delivering a clear, efficient and supportive customer journey from initial contact through to order completion and delivery. The role leads the Engagement Support team, ensures consistently high service standards and helps remove barriers for students and customers. Key Responsibilities Customer and Order Support Oversee customer orders from receipt through to completion, including payments, priority requests and delivery updates. Ensure telephone and email enquiries are handled promptly, professionally and with appropriate support for each customer. Monitor response times, service quality and customer outcomes against agreed performance expectations. Resolve complex enquiries and service issues, ensuring customers receive accurate and complete information. Team Management Distribute work effectively, taking account of team capacity, experience and service demand. Maintain appropriate operational cover during absences, peak periods and unexpected resource shortages. Manage performance, conduct and attendance fairly and consistently. Provide regular feedback, identify training needs and support individual development. Ensure new team members receive an effective induction and suitable training. Manage leave requests while maintaining adequate service coverage. Build an inclusive, accountable and high-performing team culture. Performance and Reporting Set clear team and individual objectives and ensure employees understand the standards expected of them. Monitor performance data, identify trends and take timely action where improvement is needed. Ensure reporting is accurate, current and available for management review. Present performance information clearly, including relevant risks, causes and recommended actions. Use service data and customer feedback to inform team planning, coaching and improvement activity. Stakeholder Engagement Work collaboratively with colleagues across teams. Ensure order changes, delivery issues and service updates are communicated quickly and accurately. Build constructive working relationships and take shared ownership of issues involving more than one team. Communicate organisational priorities and relevant changes clearly to the team. Represent Assistive Solutions professionally when working with students, institutions, clients and partners. Complaints and Service Issues Identify, record and resolve complaints, service exceptions and recurring customer issues. Escalate serious or unresolved matters through the appropriate management channels. Work with relevant colleagues to identify causes and prevent issues from recurring. Use recurring themes to improve training, communication and working practices. Continuous Improvement Identify practical opportunities to improve the customer journey, team processes and service delivery. Propose improvements with a clear rationale and support their implementation. Help develop and maintain clear, accurate and effective working practices. Lead the team positively through operational or organisational change. Share knowledge and improvement ideas that may benefit the wider organisation. Person Specification Essential Knowledge and Experience Experience managing a customer-facing team, including day-to-day operations, performance and development. Strong understanding of customer service best practices in a busy, performance-focused environment. Essential Skills and Capabilities Ability to balance competing priorities and maintain service standards under pressure. Clear and confident communication skills, including giving feedback and escalating concerns appropriately. Strong organisational skills and attention to detail. Ability to interpret performance information and act on what it shows. Confidence working collaboratively with colleagues and senior stakeholders. Essential Behaviours Takes initiative and challenges ineffective ways of working constructively. Accepts responsibility, follows work through to completion and raises problems early. Works collaboratively and takes shared ownership of outcomes. Maintains high standards of customer care, accuracy and professionalism. Works independently within agreed responsibilities and priorities. Advantageous Familiarity with assistive technology, disability support, higher education or educational services. Experience using customer relationship or order management systems. Experience analysing service data and improving response times, resolution rates or customer satisfaction. Understanding of order fulfilment or stock management in a product and service environment. Please click the APPLY button to submit your CV. Candidates with the experience or relevant job titles of Customer Service Manager, Customer Support Manager, Disability Support Coordinator, Student Support Manager, Higher Education Administrator, Customer Operations Manager, Logistics Coordinator, Client Services Manager, DSA Administrator, Assistive Technology Manager may also be considered for this role.
Aug 24, 2026
Full time
Job Title: Engagement Support Manager Location: London / Hybrid working following successful completion of probationary period Salary : 38,000, 40,000 DOE Job Type: Full Time, Permanent Assistive Solutions supports disabled students in higher education by providing specialist equipment, training and practical assistance. We are a social enterprise and a Disability Confident Employer. Role Purpose The Engagement Support Manager is responsible for delivering a clear, efficient and supportive customer journey from initial contact through to order completion and delivery. The role leads the Engagement Support team, ensures consistently high service standards and helps remove barriers for students and customers. Key Responsibilities Customer and Order Support Oversee customer orders from receipt through to completion, including payments, priority requests and delivery updates. Ensure telephone and email enquiries are handled promptly, professionally and with appropriate support for each customer. Monitor response times, service quality and customer outcomes against agreed performance expectations. Resolve complex enquiries and service issues, ensuring customers receive accurate and complete information. Team Management Distribute work effectively, taking account of team capacity, experience and service demand. Maintain appropriate operational cover during absences, peak periods and unexpected resource shortages. Manage performance, conduct and attendance fairly and consistently. Provide regular feedback, identify training needs and support individual development. Ensure new team members receive an effective induction and suitable training. Manage leave requests while maintaining adequate service coverage. Build an inclusive, accountable and high-performing team culture. Performance and Reporting Set clear team and individual objectives and ensure employees understand the standards expected of them. Monitor performance data, identify trends and take timely action where improvement is needed. Ensure reporting is accurate, current and available for management review. Present performance information clearly, including relevant risks, causes and recommended actions. Use service data and customer feedback to inform team planning, coaching and improvement activity. Stakeholder Engagement Work collaboratively with colleagues across teams. Ensure order changes, delivery issues and service updates are communicated quickly and accurately. Build constructive working relationships and take shared ownership of issues involving more than one team. Communicate organisational priorities and relevant changes clearly to the team. Represent Assistive Solutions professionally when working with students, institutions, clients and partners. Complaints and Service Issues Identify, record and resolve complaints, service exceptions and recurring customer issues. Escalate serious or unresolved matters through the appropriate management channels. Work with relevant colleagues to identify causes and prevent issues from recurring. Use recurring themes to improve training, communication and working practices. Continuous Improvement Identify practical opportunities to improve the customer journey, team processes and service delivery. Propose improvements with a clear rationale and support their implementation. Help develop and maintain clear, accurate and effective working practices. Lead the team positively through operational or organisational change. Share knowledge and improvement ideas that may benefit the wider organisation. Person Specification Essential Knowledge and Experience Experience managing a customer-facing team, including day-to-day operations, performance and development. Strong understanding of customer service best practices in a busy, performance-focused environment. Essential Skills and Capabilities Ability to balance competing priorities and maintain service standards under pressure. Clear and confident communication skills, including giving feedback and escalating concerns appropriately. Strong organisational skills and attention to detail. Ability to interpret performance information and act on what it shows. Confidence working collaboratively with colleagues and senior stakeholders. Essential Behaviours Takes initiative and challenges ineffective ways of working constructively. Accepts responsibility, follows work through to completion and raises problems early. Works collaboratively and takes shared ownership of outcomes. Maintains high standards of customer care, accuracy and professionalism. Works independently within agreed responsibilities and priorities. Advantageous Familiarity with assistive technology, disability support, higher education or educational services. Experience using customer relationship or order management systems. Experience analysing service data and improving response times, resolution rates or customer satisfaction. Understanding of order fulfilment or stock management in a product and service environment. Please click the APPLY button to submit your CV. Candidates with the experience or relevant job titles of Customer Service Manager, Customer Support Manager, Disability Support Coordinator, Student Support Manager, Higher Education Administrator, Customer Operations Manager, Logistics Coordinator, Client Services Manager, DSA Administrator, Assistive Technology Manager may also be considered for this role.
Director, Global Service Delivery (f/m/d) - EMEA Based Job ID 517466 Posted since 12-Aug-2026 Organization Field of work Information Technology Company Siemens Industry Software GmbH Experienced Professional Job type Full-time Hybrid (Remote/Office) Employment type Permanent Location(s) Farnborough - Hampshire - United Kingdom Hamburg - Hamburg - Germany London - London City of - United Kingdom We are a leading global software company dedicated to the world of computer aided design, 3D modeling and simulation- helping innovative global manufacturers design better products, faster! With the resources of a large company, and the energy of a software start-up, we have fun together while creating a world class software portfolio. Our culture encourages creativity, welcomes fresh thinking, and focuses on growth, so our people, our business, and our customers can achieve their full potential. The Director, Global Service Delivery (SD) is a senior leadership role within Global Engineering Services (GES), part of Siemens' Global Technologies & Infrastructure (GTI) organization. This role owns the end-to-end delivery of engineering support services across three global regions - Americas, EMEA, and APAC - serving approximately 17,000 software engineers worldwide. The Director is accountable for service quality, regional consistency, people leadership, and the ongoing transformation of the SD function. KEY RESPONSIBILITIES Strategic Leadership Define and execute the global Service Delivery strategy aligned with GES and GTI priorities. Set the vision, operating model (Follow-the-Sun), and performance standards for SD across all three regions. Lead the annual planning cycle for SD: headcount, budget, initiatives, and OKRs. Represent the SD function at GES leadership reviews, executive briefings, and cross-functional forums. Drive continuous improvement in service delivery maturity, tooling, and process standardization. Operational Excellence Own the end-to-end SLO/SLA framework for the SD function globally; ensure targets are met and reported. Partner with the Global Operations Excellence (GOE) team to enforce standards, monitoring, and governance. Ensure all regions are aligned on tooling, processes, CMDB accuracy, and asset management practices. Oversee the successful delivery of global programmes (e.g., PCD migration, device refresh, CMDB clean-up etc). Identify operational risks and blockers across regions; escape and resolve proactively. Directly lead three Regional SD Leads (Americas, EMEA, APAC) and maintain accountability for the full SD organization. Build a high-performing, engaged, and geographically distributed team; develop regional leaders and successors. Drive talent reviews, performance management, and calibration across the SD function. Champion a culture of accountability, customer focus, and continuous improvement. Stakeholder & Cross-Functional Engagement Serve as the primary SD point of contact for peer GTI functions. Build and maintain strong relationships with key business stakeholders. Collaborate with regional SD leads and managers to address customer escalations and service issues. Provide regular operational reporting to the Senior Director, GES and GTI leadership. Engineering Segments Engagement Own the customer relationship between GES and engineering segments globally; serve as the primary point of contact for segment leads regarding infrastructure, service quality, and engineering productivity. Establish and maintain a regular engagement cadence with segment representatives to understand development pipeline needs, CI/CD tooling requirements, and environment pain points. Proactively identify opportunities to improve developer productivity and engineering experience - including build performance, environment stability, tooling access, and onboarding friction. Collaborate with SD Leads, GOE, and Architecture & Standards teams to translate segment feedback into actionable service improvements and capacity planning inputs. Track and report on segments satisfaction, developer productivity trends, and GES contribution to engineering velocity - escalate where GES environment is a constraint on delivery. QUALIFICATIONS & EXPERIENCE Required Extensive relevant experience in infrastructure management, service delivery, or technology operations, with a significant portion of that time spent in senior leadership - managing global or multi-regional teams at scale. Proven track record leading large, geographically distributed teams across multiple countries and regions. Deep understanding of ITSM frameworks (ITIL) and IT governance practices (COBIT or equivalent). Strong experience managing budgets, headcount planning, and resource allocation at a global scale. Demonstrated ability to drive transformation programmes and change across complex organizations. Experience operating in a matrixed, multinational corporate environment. Excellent written and verbal communication skills in English; comfortable presenting to executive audiences. Sound understanding of asset management practices, including CMDB governance, hardware lifecycle management, and software asset inventory at enterprise scale. Demonstrable knowledge of data center operations and management, including RDC/colocation environments, capacity planning, and infrastructure governance. Working knowledge of server and storage technologies, including enterprise server platforms, SAN/NAS storage, and backup/recovery frameworks. Familiarity with vulnerability management processes, including risk prioritization, remediation tracking, and coordination with information security teams to ensure compliance. Familiarity with software development practices and the software development lifecycle (SDLC); ability to engage credibly with engineering and development teams on environment and tooling requirements. Working knowledge of CI/CD concepts and common pipeline patterns; exposure to CI/CD platforms, sufficient to understand engineering dependencies and environment requirements. Understanding of developer workflow tooling and environment needs - including source control, build systems, artifact management, and test infrastructure - as they relate to GES infrastructure provisioning and support. Preferred Background in software engineering, or large-scale enterprise Technology environments. Hands-on or oversight experience with virtualization technologies (VMware ESXi, OpenStack, or equivalent platforms). Experience with high-performance or grid computing environments - including job scheduling, compute cluster management, and distributed compute platforms. Understanding of enterprise networking concepts, sufficient to oversee network-dependent service delivery. Experience working with or transitioning to cloud-managed or hybrid infrastructure models. Prior experience in a software engineering, DevOps, or platform engineering role - or significant direct collaboration with software development teams; comfort discussing CI/CD pipelines, build performance, and developer environment requirements. EDUCATION Degree - Required Bachelor's degree in Computer Science, Computer Engineering, Information Technology, Software Engineering, or a closely related technical discipline. Degrees in other disciplines will be considered where accompanied by strong relevant experience. Advanced Education - Preferred Master's degree in Computer Science, Information Technology, Engineering Management, or an MBA with a technology focus. CERTIFICATIONS IT Service Management & Governance - Preferred ITIL v4 Foundation - required; Managing Professional or Strategic Leader tracks highly valued. COBIT 2019 Foundation or Practitioner - IT governance and control framework knowledge. ISO 27001 Lead Implementer or Auditor - advantageous for security governance oversight. PMP (Project Management Professional) - PMI. PRINCE2 Practitioner or PRINCE2 Agile. LOCATION & TRAVEL This is a global role with flexibility on base location. Regular international travel to regional sites and team face-to-face meetings is expected. REPORTING STRUCTURE Reports to: Senior Director, Global Engineering Services (GES) Direct reports: Regional SD Leads - Americas, EMEA, APAC Functional scope: Full global SD organization Why us? A collection of over 377,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we welcome applications that reflect the diversity of the communities we Work in. All employment decisions at Siemens are based on qualifications, merit, and business need. Bring your curiosity and creativity and help us shape tomorrow! The primary locations for this opportunity are Germany, UK and Ireland. The applicable salary ranges for these locations are: 117,600 Min - 205,900 Max EUR (Germany) 100,300 Min - 175,400 Max GBP (UK) 109,400 Min - 196,700 Max EUR (Ireland) This role is eligible to earn incentive compensation. The actual compensation offered is based on the successful candidate's job-related skills . click apply for full job details
Aug 24, 2026
Full time
Director, Global Service Delivery (f/m/d) - EMEA Based Job ID 517466 Posted since 12-Aug-2026 Organization Field of work Information Technology Company Siemens Industry Software GmbH Experienced Professional Job type Full-time Hybrid (Remote/Office) Employment type Permanent Location(s) Farnborough - Hampshire - United Kingdom Hamburg - Hamburg - Germany London - London City of - United Kingdom We are a leading global software company dedicated to the world of computer aided design, 3D modeling and simulation- helping innovative global manufacturers design better products, faster! With the resources of a large company, and the energy of a software start-up, we have fun together while creating a world class software portfolio. Our culture encourages creativity, welcomes fresh thinking, and focuses on growth, so our people, our business, and our customers can achieve their full potential. The Director, Global Service Delivery (SD) is a senior leadership role within Global Engineering Services (GES), part of Siemens' Global Technologies & Infrastructure (GTI) organization. This role owns the end-to-end delivery of engineering support services across three global regions - Americas, EMEA, and APAC - serving approximately 17,000 software engineers worldwide. The Director is accountable for service quality, regional consistency, people leadership, and the ongoing transformation of the SD function. KEY RESPONSIBILITIES Strategic Leadership Define and execute the global Service Delivery strategy aligned with GES and GTI priorities. Set the vision, operating model (Follow-the-Sun), and performance standards for SD across all three regions. Lead the annual planning cycle for SD: headcount, budget, initiatives, and OKRs. Represent the SD function at GES leadership reviews, executive briefings, and cross-functional forums. Drive continuous improvement in service delivery maturity, tooling, and process standardization. Operational Excellence Own the end-to-end SLO/SLA framework for the SD function globally; ensure targets are met and reported. Partner with the Global Operations Excellence (GOE) team to enforce standards, monitoring, and governance. Ensure all regions are aligned on tooling, processes, CMDB accuracy, and asset management practices. Oversee the successful delivery of global programmes (e.g., PCD migration, device refresh, CMDB clean-up etc). Identify operational risks and blockers across regions; escape and resolve proactively. Directly lead three Regional SD Leads (Americas, EMEA, APAC) and maintain accountability for the full SD organization. Build a high-performing, engaged, and geographically distributed team; develop regional leaders and successors. Drive talent reviews, performance management, and calibration across the SD function. Champion a culture of accountability, customer focus, and continuous improvement. Stakeholder & Cross-Functional Engagement Serve as the primary SD point of contact for peer GTI functions. Build and maintain strong relationships with key business stakeholders. Collaborate with regional SD leads and managers to address customer escalations and service issues. Provide regular operational reporting to the Senior Director, GES and GTI leadership. Engineering Segments Engagement Own the customer relationship between GES and engineering segments globally; serve as the primary point of contact for segment leads regarding infrastructure, service quality, and engineering productivity. Establish and maintain a regular engagement cadence with segment representatives to understand development pipeline needs, CI/CD tooling requirements, and environment pain points. Proactively identify opportunities to improve developer productivity and engineering experience - including build performance, environment stability, tooling access, and onboarding friction. Collaborate with SD Leads, GOE, and Architecture & Standards teams to translate segment feedback into actionable service improvements and capacity planning inputs. Track and report on segments satisfaction, developer productivity trends, and GES contribution to engineering velocity - escalate where GES environment is a constraint on delivery. QUALIFICATIONS & EXPERIENCE Required Extensive relevant experience in infrastructure management, service delivery, or technology operations, with a significant portion of that time spent in senior leadership - managing global or multi-regional teams at scale. Proven track record leading large, geographically distributed teams across multiple countries and regions. Deep understanding of ITSM frameworks (ITIL) and IT governance practices (COBIT or equivalent). Strong experience managing budgets, headcount planning, and resource allocation at a global scale. Demonstrated ability to drive transformation programmes and change across complex organizations. Experience operating in a matrixed, multinational corporate environment. Excellent written and verbal communication skills in English; comfortable presenting to executive audiences. Sound understanding of asset management practices, including CMDB governance, hardware lifecycle management, and software asset inventory at enterprise scale. Demonstrable knowledge of data center operations and management, including RDC/colocation environments, capacity planning, and infrastructure governance. Working knowledge of server and storage technologies, including enterprise server platforms, SAN/NAS storage, and backup/recovery frameworks. Familiarity with vulnerability management processes, including risk prioritization, remediation tracking, and coordination with information security teams to ensure compliance. Familiarity with software development practices and the software development lifecycle (SDLC); ability to engage credibly with engineering and development teams on environment and tooling requirements. Working knowledge of CI/CD concepts and common pipeline patterns; exposure to CI/CD platforms, sufficient to understand engineering dependencies and environment requirements. Understanding of developer workflow tooling and environment needs - including source control, build systems, artifact management, and test infrastructure - as they relate to GES infrastructure provisioning and support. Preferred Background in software engineering, or large-scale enterprise Technology environments. Hands-on or oversight experience with virtualization technologies (VMware ESXi, OpenStack, or equivalent platforms). Experience with high-performance or grid computing environments - including job scheduling, compute cluster management, and distributed compute platforms. Understanding of enterprise networking concepts, sufficient to oversee network-dependent service delivery. Experience working with or transitioning to cloud-managed or hybrid infrastructure models. Prior experience in a software engineering, DevOps, or platform engineering role - or significant direct collaboration with software development teams; comfort discussing CI/CD pipelines, build performance, and developer environment requirements. EDUCATION Degree - Required Bachelor's degree in Computer Science, Computer Engineering, Information Technology, Software Engineering, or a closely related technical discipline. Degrees in other disciplines will be considered where accompanied by strong relevant experience. Advanced Education - Preferred Master's degree in Computer Science, Information Technology, Engineering Management, or an MBA with a technology focus. CERTIFICATIONS IT Service Management & Governance - Preferred ITIL v4 Foundation - required; Managing Professional or Strategic Leader tracks highly valued. COBIT 2019 Foundation or Practitioner - IT governance and control framework knowledge. ISO 27001 Lead Implementer or Auditor - advantageous for security governance oversight. PMP (Project Management Professional) - PMI. PRINCE2 Practitioner or PRINCE2 Agile. LOCATION & TRAVEL This is a global role with flexibility on base location. Regular international travel to regional sites and team face-to-face meetings is expected. REPORTING STRUCTURE Reports to: Senior Director, Global Engineering Services (GES) Direct reports: Regional SD Leads - Americas, EMEA, APAC Functional scope: Full global SD organization Why us? A collection of over 377,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we welcome applications that reflect the diversity of the communities we Work in. All employment decisions at Siemens are based on qualifications, merit, and business need. Bring your curiosity and creativity and help us shape tomorrow! The primary locations for this opportunity are Germany, UK and Ireland. The applicable salary ranges for these locations are: 117,600 Min - 205,900 Max EUR (Germany) 100,300 Min - 175,400 Max GBP (UK) 109,400 Min - 196,700 Max EUR (Ireland) This role is eligible to earn incentive compensation. The actual compensation offered is based on the successful candidate's job-related skills . click apply for full job details
This is a highly impactful role for an experienced performance marketer with a strong background in B2B SaaS , ideally working with mid-market to enterprise-level customers . The successful candidate will be a highly analytical, data-driven marketer with a proven track record of driving growth through performance marketing. You will take ownership of paid media strategy and execution across the full funnel, using data, experimentation and customer insight to drive qualified leads, acquisition, engagement and revenue. You will have experience across paid search, paid social, display and programmatic channels, combined with the ability to operate strategically while remaining hands-on with campaign optimisation and execution. The Role As the Senior B2B Performance Marketing Manager, you will work closely with the wider Marketing team and cross-functional stakeholders across Sales, Product, Data and Commercial teams to develop, test and iterate performance marketing campaigns that deliver measurable business results. You will own, develop and scale paid media campaigns across the full customer journey, with a focus on driving acquisition, adoption, engagement and revenue growth . The ideal candidate will be equally comfortable developing a long-term channel strategy and getting into the detail of campaign performance, making tactical optimisations and quickly responding to opportunities in a fast-growing and sometimes ambiguous environment. You will also play an important role in fostering a creative and experimental culture, developing new approaches to ad creative and targeting, building robust testing frameworks and using performance data to identify and scale what works. Key Responsibilities Performance Marketing Strategy Develop and execute comprehensive, full-funnel paid media strategies across search, social, display and programmatic channels. Build channel strategies aligned to wider business objectives, customer segments and revenue targets. Own the strategy for acquiring and engaging mid-market and enterprise-level customers. Balance long-term channel development with hands-on tactical optimisation. Identify new opportunities for growth across existing and emerging paid media channels. Continuously evaluate channel performance and identify opportunities to improve efficiency, scale and commercial impact. Paid Media Management Own the day-to-day management and optimisation of paid media campaigns across the full funnel. Manage campaigns across platforms including Google Ads, Microsoft Ads, LinkedIn Ads and Meta , alongside display and programmatic channels. Lead the launch, testing and optimisation of ad creative, audiences, bidding strategies and landing pages. Develop sophisticated audience targeting and segmentation strategies. Ensure campaigns are structured effectively to support scalability, measurement and optimisation. Monitor campaign performance closely and make data-led decisions to maximise results. Budget & Commercial Management Own budget allocation and pacing across paid media channels. Ensure investment is allocated effectively to maximise ROAS, CPA and overall marketing efficiency . Lead paid media budget planning, forecasting and performance reporting. Monitor the financial health of the paid media programme and communicate performance and budget progress to key stakeholders. Make informed recommendations on budget allocation based on performance, opportunity and commercial priorities. Testing, Measurement & Optimisation Establish rigorous testing frameworks across paid media, including A/B testing, incrementally testing and geo-lift studies. Develop measurement frameworks to understand campaign effectiveness and true incremental impact. Drive continuous innovation across attribution, measurement and incrementally testing. Analyse campaign data to identify performance drivers, trends and opportunities. Use statistical analysis and experimentation to inform campaign decisions. Creative & Audience Strategy Work collaboratively with creative and content teams to develop high-performing paid media creative. Develop new approaches to ad creative, messaging, audience targeting and campaign activation. Build structured testing programmes to understand what creative and messaging resonates with different customer segments. Innovation & Growth Explore and test emerging paid media opportunities and platforms. Stay ahead of developments in digital advertising, including AI-powered advertising formats and automation. Identify opportunities across new platforms such as Reddit and other emerging channels. Cross-Functional Collaboration Partner closely with Sales, Product, Data, RevOps and wider Marketing teams to align performance marketing activity with broader business objectives. Work closely with enterprise sales teams to understand pipeline requirements and customer acquisition priorities. Collaborate with Product Marketing and Content teams to ensure paid campaigns are aligned with positioning, messaging and customer needs. Agency & Platform Management Manage relationships with external agencies, technology partners and advertising platforms. Hold agency and platform partners accountable for performance and agreed objectives.
Aug 24, 2026
Full time
This is a highly impactful role for an experienced performance marketer with a strong background in B2B SaaS , ideally working with mid-market to enterprise-level customers . The successful candidate will be a highly analytical, data-driven marketer with a proven track record of driving growth through performance marketing. You will take ownership of paid media strategy and execution across the full funnel, using data, experimentation and customer insight to drive qualified leads, acquisition, engagement and revenue. You will have experience across paid search, paid social, display and programmatic channels, combined with the ability to operate strategically while remaining hands-on with campaign optimisation and execution. The Role As the Senior B2B Performance Marketing Manager, you will work closely with the wider Marketing team and cross-functional stakeholders across Sales, Product, Data and Commercial teams to develop, test and iterate performance marketing campaigns that deliver measurable business results. You will own, develop and scale paid media campaigns across the full customer journey, with a focus on driving acquisition, adoption, engagement and revenue growth . The ideal candidate will be equally comfortable developing a long-term channel strategy and getting into the detail of campaign performance, making tactical optimisations and quickly responding to opportunities in a fast-growing and sometimes ambiguous environment. You will also play an important role in fostering a creative and experimental culture, developing new approaches to ad creative and targeting, building robust testing frameworks and using performance data to identify and scale what works. Key Responsibilities Performance Marketing Strategy Develop and execute comprehensive, full-funnel paid media strategies across search, social, display and programmatic channels. Build channel strategies aligned to wider business objectives, customer segments and revenue targets. Own the strategy for acquiring and engaging mid-market and enterprise-level customers. Balance long-term channel development with hands-on tactical optimisation. Identify new opportunities for growth across existing and emerging paid media channels. Continuously evaluate channel performance and identify opportunities to improve efficiency, scale and commercial impact. Paid Media Management Own the day-to-day management and optimisation of paid media campaigns across the full funnel. Manage campaigns across platforms including Google Ads, Microsoft Ads, LinkedIn Ads and Meta , alongside display and programmatic channels. Lead the launch, testing and optimisation of ad creative, audiences, bidding strategies and landing pages. Develop sophisticated audience targeting and segmentation strategies. Ensure campaigns are structured effectively to support scalability, measurement and optimisation. Monitor campaign performance closely and make data-led decisions to maximise results. Budget & Commercial Management Own budget allocation and pacing across paid media channels. Ensure investment is allocated effectively to maximise ROAS, CPA and overall marketing efficiency . Lead paid media budget planning, forecasting and performance reporting. Monitor the financial health of the paid media programme and communicate performance and budget progress to key stakeholders. Make informed recommendations on budget allocation based on performance, opportunity and commercial priorities. Testing, Measurement & Optimisation Establish rigorous testing frameworks across paid media, including A/B testing, incrementally testing and geo-lift studies. Develop measurement frameworks to understand campaign effectiveness and true incremental impact. Drive continuous innovation across attribution, measurement and incrementally testing. Analyse campaign data to identify performance drivers, trends and opportunities. Use statistical analysis and experimentation to inform campaign decisions. Creative & Audience Strategy Work collaboratively with creative and content teams to develop high-performing paid media creative. Develop new approaches to ad creative, messaging, audience targeting and campaign activation. Build structured testing programmes to understand what creative and messaging resonates with different customer segments. Innovation & Growth Explore and test emerging paid media opportunities and platforms. Stay ahead of developments in digital advertising, including AI-powered advertising formats and automation. Identify opportunities across new platforms such as Reddit and other emerging channels. Cross-Functional Collaboration Partner closely with Sales, Product, Data, RevOps and wider Marketing teams to align performance marketing activity with broader business objectives. Work closely with enterprise sales teams to understand pipeline requirements and customer acquisition priorities. Collaborate with Product Marketing and Content teams to ensure paid campaigns are aligned with positioning, messaging and customer needs. Agency & Platform Management Manage relationships with external agencies, technology partners and advertising platforms. Hold agency and platform partners accountable for performance and agreed objectives.
AWS Transport Business Development Manager, Central Government, Transport Job ID: AWS EMEA SARL (UK Branch) Are you passionate about the future of transportation and helping organisations transform how they deliver critical infrastructure and mobility services? Do you have the business acumen and technology leadership background necessary to help establish Amazon Web Services (AWS) as a key technology platform provider across the UK's transport sector? This is an exciting opportunity to drive growth and shape the future of cloud-native technology adoption across some of the UK's most strategically important transport organisations. You will advise senior public sector leaders on technology strategy and drive adoption across a portfolio spanning rail, roads, aviation, regional transport, and regulatory bodies - helping them harness cloud-native analytics, real-time operations management, and AI-powered optimisation to deliver better outcomes for the travelling public. You will be joining at a pivotal moment. The UK Government is delivering the most significant restructuring of Britain's railways in a generation through Great British Railways, investing £24 billion in motorways and local roads (), and empowering city region transport authorities to lead a £15.6 billion regional investment programme. Across every mode, the challenge is the same: do more with existing networks through technology, not just concrete. You will possess both a customer-obsessed attitude and a deep understanding of how UK transportation organisations operate - from safety-critical operational environments to complex multi-stakeholder governance - and the challenges they face when making technology decisions. You will have the profile and credibility to facilitate high-level engagement with senior government and industry leaders, and an ability to build relationships at all levels within customer organisations, driving tangible outcomes aligned with the government's vision for technology-enabled transport networks. You are a self-starter who wants to build a business, drive measurable customer outcomes, and make a real difference in how the UK moves. Key job responsibilities You will help drive revenue growth and market segment share by developing and executing against a comprehensive business development plan for the UK Transport sector. Central to this is creating and maintaining long-term strategic relationships with Transport leaders, while facilitating strong engagement with key officials, policy makers, advisors, and delivery partners across the ecosystem. You will help define AWS' Transport sector strategy, developing and articulating compelling value propositions around AWS services that resonate with the unique challenges of this market. A key focus will be accelerating customer adoption and strategic partnerships - working with global infrastructure providers, system integrators, and ISVs to extend our reach and drive joint solutions. Throughout, you will ensure the highest level of customer satisfaction, acting as a trusted advisor who balances commercial ambition with genuine customer obsession. A day in the life You will present thought leadership and build trusted relationships with senior management teams across the transport sector, positioning AWS as a strategic partner for their most complex challenges. A core part of the role involves identifying and engaging key partners - including global infrastructure providers, system integrators, consulting firms, and ISVs - to extend our reach and deliver compelling joint solutions. You will support builders who develop innovative transportation solutions on AWS, while also understanding the technical requirements of our customers and feeding these insights into our Go-To-Market strategy. Working closely with multiple internal and external stakeholders, you will create cross-industry opportunities that connect transport with adjacent sectors such as smart cities, energy, and logistics. You will serve as a key member of the international Transport ecosystem, collaborating with global peers to share best practice and scale proven approaches. Throughout, you will present regular business reviews to the senior management team, communicating progress, pipeline development, and roadblocks to expanding our reach across the industry. About the team The AWS Transport team sits within UK Public Sector and is dedicated to helping the UK's transport organisations deliver better outcomes through cloud technology. We work across rail, aviation, roads, and regional transport - partnering with some of the country's most complex and strategically important organisations as they navigate generational transformation programmes. Our mission is to be the trusted technology partner that enables the UK transport sector to become safer, more efficient, and more sustainable. We believe that cloud, data, and AI are fundamental enablers of the government's vision for a modern, integrated transport network. We are a collaborative, ambitious team that values diverse perspectives and deep customer empathy. We operate with a start-up mentality within the scale of AWS - meaning you'll have the autonomy to shape your territory strategy while being supported by world-class technical, partner, and specialist resources. We celebrate curiosity, reward ownership, and are passionate about making a tangible difference in how millions of people travel every day. Basic Qualifications Experience in developing, negotiating and executing business agreements Experience developing strategies that influence leadership decisions at the organizational level Experience managing programs across cross functional teams, building processes and coordinating release schedules Experience in Go-To-Market, Business Development, Sales, or Consulting Experience working with Advanced Compute technologies including, but not limited to: Accelerated Compute, High Performance Compute, Visual/Spatial Compute, and/or IoT. Experience working with Enterprise Application Modernization and Migration technologies, including, but not limited to, Mainframe, Serverless, Containers, or Cloud Operations Experience working with Data & AI related technologies, including, but not limited to, AI/ML, GenAI, Analytics, Database, and/or Storage Preferred Qualifications Experience interpreting data and making business recommendations Experience identifying, negotiating, and executing complex legal agreements Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Aug 24, 2026
Full time
AWS Transport Business Development Manager, Central Government, Transport Job ID: AWS EMEA SARL (UK Branch) Are you passionate about the future of transportation and helping organisations transform how they deliver critical infrastructure and mobility services? Do you have the business acumen and technology leadership background necessary to help establish Amazon Web Services (AWS) as a key technology platform provider across the UK's transport sector? This is an exciting opportunity to drive growth and shape the future of cloud-native technology adoption across some of the UK's most strategically important transport organisations. You will advise senior public sector leaders on technology strategy and drive adoption across a portfolio spanning rail, roads, aviation, regional transport, and regulatory bodies - helping them harness cloud-native analytics, real-time operations management, and AI-powered optimisation to deliver better outcomes for the travelling public. You will be joining at a pivotal moment. The UK Government is delivering the most significant restructuring of Britain's railways in a generation through Great British Railways, investing £24 billion in motorways and local roads (), and empowering city region transport authorities to lead a £15.6 billion regional investment programme. Across every mode, the challenge is the same: do more with existing networks through technology, not just concrete. You will possess both a customer-obsessed attitude and a deep understanding of how UK transportation organisations operate - from safety-critical operational environments to complex multi-stakeholder governance - and the challenges they face when making technology decisions. You will have the profile and credibility to facilitate high-level engagement with senior government and industry leaders, and an ability to build relationships at all levels within customer organisations, driving tangible outcomes aligned with the government's vision for technology-enabled transport networks. You are a self-starter who wants to build a business, drive measurable customer outcomes, and make a real difference in how the UK moves. Key job responsibilities You will help drive revenue growth and market segment share by developing and executing against a comprehensive business development plan for the UK Transport sector. Central to this is creating and maintaining long-term strategic relationships with Transport leaders, while facilitating strong engagement with key officials, policy makers, advisors, and delivery partners across the ecosystem. You will help define AWS' Transport sector strategy, developing and articulating compelling value propositions around AWS services that resonate with the unique challenges of this market. A key focus will be accelerating customer adoption and strategic partnerships - working with global infrastructure providers, system integrators, and ISVs to extend our reach and drive joint solutions. Throughout, you will ensure the highest level of customer satisfaction, acting as a trusted advisor who balances commercial ambition with genuine customer obsession. A day in the life You will present thought leadership and build trusted relationships with senior management teams across the transport sector, positioning AWS as a strategic partner for their most complex challenges. A core part of the role involves identifying and engaging key partners - including global infrastructure providers, system integrators, consulting firms, and ISVs - to extend our reach and deliver compelling joint solutions. You will support builders who develop innovative transportation solutions on AWS, while also understanding the technical requirements of our customers and feeding these insights into our Go-To-Market strategy. Working closely with multiple internal and external stakeholders, you will create cross-industry opportunities that connect transport with adjacent sectors such as smart cities, energy, and logistics. You will serve as a key member of the international Transport ecosystem, collaborating with global peers to share best practice and scale proven approaches. Throughout, you will present regular business reviews to the senior management team, communicating progress, pipeline development, and roadblocks to expanding our reach across the industry. About the team The AWS Transport team sits within UK Public Sector and is dedicated to helping the UK's transport organisations deliver better outcomes through cloud technology. We work across rail, aviation, roads, and regional transport - partnering with some of the country's most complex and strategically important organisations as they navigate generational transformation programmes. Our mission is to be the trusted technology partner that enables the UK transport sector to become safer, more efficient, and more sustainable. We believe that cloud, data, and AI are fundamental enablers of the government's vision for a modern, integrated transport network. We are a collaborative, ambitious team that values diverse perspectives and deep customer empathy. We operate with a start-up mentality within the scale of AWS - meaning you'll have the autonomy to shape your territory strategy while being supported by world-class technical, partner, and specialist resources. We celebrate curiosity, reward ownership, and are passionate about making a tangible difference in how millions of people travel every day. Basic Qualifications Experience in developing, negotiating and executing business agreements Experience developing strategies that influence leadership decisions at the organizational level Experience managing programs across cross functional teams, building processes and coordinating release schedules Experience in Go-To-Market, Business Development, Sales, or Consulting Experience working with Advanced Compute technologies including, but not limited to: Accelerated Compute, High Performance Compute, Visual/Spatial Compute, and/or IoT. Experience working with Enterprise Application Modernization and Migration technologies, including, but not limited to, Mainframe, Serverless, Containers, or Cloud Operations Experience working with Data & AI related technologies, including, but not limited to, AI/ML, GenAI, Analytics, Database, and/or Storage Preferred Qualifications Experience interpreting data and making business recommendations Experience identifying, negotiating, and executing complex legal agreements Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Senior Solutions Architect - Email & Collaboration Security - London UK Why This Role Exists The Email & Collaboration Security (ECS) product line sits at the intersection of some of the most consequential challenges in enterprise security today: AI-augmented threats, sprawling collaboration surfaces, multi-cloud delivery complexity, and the expectation that detection and response capabilities keep pace with a threat landscape that does not wait. This architecture is not greenfield. It carries two decades of accumulated product decisions, integration contracts, and operational constraints. The right candidate understands why that history matters before proposing how to move beyond it. Reasoning about legacy shape and evolutionary trajectory simultaneously is not optional; it is the job. The successful candidate will serve as connective tissue across product management, engineering, and the broader Architecture Leadership Team - turning customer and business problems into coherent, deliverable technical direction, and owning the decisions that give ECS engineering teams a stable foundation to move fast with quality. AI-First Ways of Working Mimecast is an AI-first engineering organisation. This is not a cultural aspiration - it is an operating expectation. The person in this role is expected to use AI tools as a genuine, daily part of how they work: for design exploration and iteration, documentation, analysis, prototyping, and research synthesis. This means having a real, practised opinion on where AI tooling accelerates quality decisions and where it introduces risk. It also means designing systems that incorporate AI components thoughtfully: understanding the implications of LLM integration, agent boundaries, prompt and data-contract stability, and evaluation coverage for AI-driven features. Candidates who treat AI tooling as optional or experimental are not the right fit for this role. The expectation is fluency and daily practice, not passing familiarity. The ECS Domain ECS covers the following product and capability areas: Email threat detection and prevention Email security efficacy Collaboration security DMARC analyzer Data platform and observability Analysis and Response End user application integration Internal operations enablement What You Will Do Lead from Problem Space, Not Solution Space The role engages at the problem-framing stage, not after requirements have already hardened into tickets. This means facilitating workshops with PMs, UX, and engineers to surface real customer constraints and articulate what good looks like in business and user terms before any technical shape is proposed. Own Integration Contracts as Product Artefacts The durable interfaces - APIs, event contracts, data schemas - that connect ECS capabilities to the broader Mimecast platform are first-class artefacts owned by this role. They outlast individual features, and the coordination work that makes integrations actually land across teams and time is part of the remit. Build the Architectural Context Engineering Teams Operate Inside ADRs, service interaction patterns, NFR targets, and data contracts are not documentation - they are the substrate that lets engineering teams and AI-assisted development workflows make consistent decisions at scale. The artefacts produced in this role are clear, reasoned, and durable. Govern Without Blocking Governance is a mechanism for alignment and acceleration, not gatekeeping. Structure and discipline are introduced where they reduce risk or improve quality - and removed where ceremony adds cost without value. The role engages the Chief Architect early, pushes back constructively when platform standards do not fit the ECS context, and helps teams close decisions with conviction rather than endless review. Reason About Cost and Unit Economics Infrastructure choices are sized, cost trajectories modelled for new architecture work, and unexpected spend is flagged with a proposed remediation. The frame is cost per outcome - per protected mailbox, per remediated incident - not just monthly AWS spend. Communicate at Every Altitude A one-page decision record that lands with engineers, a solution brief that holds up under senior architecture review, a strategy narrative that resonates with product and commercial leadership - this role operates across all of those registers. Whiteboard sessions produce actual decisions, not just richer ambiguity. What You Will Bring 10+ years building and operating production SaaS systems, with at least 3 years in a Senior Architect or equivalent role carrying product-shaping responsibility. A genuinely broad architectural lens - thinking about system shape, data flows, and organisational constraints rather than reaching for the nearest deep technical rabbit hole. Comfort operating across cloud-native patterns (AWS, Kafka, managed services, distributed event architectures) at high throughput - able to reason about trade-offs with confidence, without needing to be the most technically specialist person in the room. Product Understanding - Not Just Technical Understanding prior close collaboration with Product Managers and UX designers, with an understanding of jobs-to-be-done framing and a real opinion on what makes a product bet good - not just a technical bet. Genuine customer orientation: asking what problem the customer has before asking how to build the feature. Understanding of SaaS unit economics, the commercial implications of architectural choices, and how to reason about scale from a product perspective as well as a systems one. The Right Mindset for Complex, Inherited Systems An understanding of what twenty years of software history means in a production system - no assumption of greenfield, and no treatment of legacy as only debt; it is accumulated context. Structure and discipline as cognitive defaults, not imposed processes - thorough, well-reasoned artefacts, and a habit of leaving things clearer than they were found. An ability to connect dots across a large picture with many moving parts, make a call, and communicate it clearly - rather than waiting for certainty that will not arrive. Self-Direction and Strategic Initiative A proactive self-starter who identifies the right problems to work on without being told, and drives them to resolution. Comfortable acting independently within a set of principles, while keeping the right stakeholders informed and in sync - not seeking permission, but maintaining alignment. Thrives with ambiguity and treats it as a problem to be structured, not a reason to pause. Learning Orientation - Not Encyclopaedic Knowledge Able to reach a solution even without all the knowledge in front of them - a problem-solver who knows how to navigate to an answer, not a mnemonic database. AI tooling treated as a core capability multiplier, with a real daily practice in design work, documentation, research synthesis, and prototyping. Stays ahead of where the market and the technology are going, and brings that signal back into product and architecture decisions. Bonus Points Background in email security, threat detection, DLP, identity, or data platforms. Familiarity with agentic AI, MCP (Model Context Protocol), or LLM application architecture. Experience with eval design for AI features, product discovery practices, or data contract / data mesh approaches. Exposure to M365 or GWS integration patterns, SMTP relay architecture, or cloud-native security SaaS. What We Offer Impact: architecture decisions that protect millions of mailboxes and shape the technical direction of one of Mimecast's core product pillars. Voice: a direct working relationship with the Chief Architect and a genuine say in technology direction - not an advisory lane. Senior peers: a small, high-trust Architecture Leadership Team where everyone operates at a high level. Qualifications Bachelor's degree in Computer Science, Software Engineering, or a related field - or equivalent demonstrable experience. 10+ years of professional software engineering and architecture experience, with at least 3 years in a senior architecture or principal engineering role. A track record of product-shaping responsibility, not just technical delivery. Active, daily use of AI development tools in a professional setting - not experimentation, practice. Equal Opportunity Statement Mimecast is an equal opportunity employer committed to an inclusive and diverse workplace. Commitment to Diversity and Inclusion We're proud to be an Equal Opportunity and Aff We particularly welcome applicants from traditionally underrepresented groups. We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won't affect your application. Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. We save companies the embarrassment of awkward data slip ups by disrupting cybercriminal activity. We think fast, go big and always demand more. We work hard, deliver - and repeat. We grow with meaningful determination. And put success well within our reach. We empower each other, live by our values, and always deliver on our purpose . click apply for full job details
Aug 24, 2026
Full time
Senior Solutions Architect - Email & Collaboration Security - London UK Why This Role Exists The Email & Collaboration Security (ECS) product line sits at the intersection of some of the most consequential challenges in enterprise security today: AI-augmented threats, sprawling collaboration surfaces, multi-cloud delivery complexity, and the expectation that detection and response capabilities keep pace with a threat landscape that does not wait. This architecture is not greenfield. It carries two decades of accumulated product decisions, integration contracts, and operational constraints. The right candidate understands why that history matters before proposing how to move beyond it. Reasoning about legacy shape and evolutionary trajectory simultaneously is not optional; it is the job. The successful candidate will serve as connective tissue across product management, engineering, and the broader Architecture Leadership Team - turning customer and business problems into coherent, deliverable technical direction, and owning the decisions that give ECS engineering teams a stable foundation to move fast with quality. AI-First Ways of Working Mimecast is an AI-first engineering organisation. This is not a cultural aspiration - it is an operating expectation. The person in this role is expected to use AI tools as a genuine, daily part of how they work: for design exploration and iteration, documentation, analysis, prototyping, and research synthesis. This means having a real, practised opinion on where AI tooling accelerates quality decisions and where it introduces risk. It also means designing systems that incorporate AI components thoughtfully: understanding the implications of LLM integration, agent boundaries, prompt and data-contract stability, and evaluation coverage for AI-driven features. Candidates who treat AI tooling as optional or experimental are not the right fit for this role. The expectation is fluency and daily practice, not passing familiarity. The ECS Domain ECS covers the following product and capability areas: Email threat detection and prevention Email security efficacy Collaboration security DMARC analyzer Data platform and observability Analysis and Response End user application integration Internal operations enablement What You Will Do Lead from Problem Space, Not Solution Space The role engages at the problem-framing stage, not after requirements have already hardened into tickets. This means facilitating workshops with PMs, UX, and engineers to surface real customer constraints and articulate what good looks like in business and user terms before any technical shape is proposed. Own Integration Contracts as Product Artefacts The durable interfaces - APIs, event contracts, data schemas - that connect ECS capabilities to the broader Mimecast platform are first-class artefacts owned by this role. They outlast individual features, and the coordination work that makes integrations actually land across teams and time is part of the remit. Build the Architectural Context Engineering Teams Operate Inside ADRs, service interaction patterns, NFR targets, and data contracts are not documentation - they are the substrate that lets engineering teams and AI-assisted development workflows make consistent decisions at scale. The artefacts produced in this role are clear, reasoned, and durable. Govern Without Blocking Governance is a mechanism for alignment and acceleration, not gatekeeping. Structure and discipline are introduced where they reduce risk or improve quality - and removed where ceremony adds cost without value. The role engages the Chief Architect early, pushes back constructively when platform standards do not fit the ECS context, and helps teams close decisions with conviction rather than endless review. Reason About Cost and Unit Economics Infrastructure choices are sized, cost trajectories modelled for new architecture work, and unexpected spend is flagged with a proposed remediation. The frame is cost per outcome - per protected mailbox, per remediated incident - not just monthly AWS spend. Communicate at Every Altitude A one-page decision record that lands with engineers, a solution brief that holds up under senior architecture review, a strategy narrative that resonates with product and commercial leadership - this role operates across all of those registers. Whiteboard sessions produce actual decisions, not just richer ambiguity. What You Will Bring 10+ years building and operating production SaaS systems, with at least 3 years in a Senior Architect or equivalent role carrying product-shaping responsibility. A genuinely broad architectural lens - thinking about system shape, data flows, and organisational constraints rather than reaching for the nearest deep technical rabbit hole. Comfort operating across cloud-native patterns (AWS, Kafka, managed services, distributed event architectures) at high throughput - able to reason about trade-offs with confidence, without needing to be the most technically specialist person in the room. Product Understanding - Not Just Technical Understanding prior close collaboration with Product Managers and UX designers, with an understanding of jobs-to-be-done framing and a real opinion on what makes a product bet good - not just a technical bet. Genuine customer orientation: asking what problem the customer has before asking how to build the feature. Understanding of SaaS unit economics, the commercial implications of architectural choices, and how to reason about scale from a product perspective as well as a systems one. The Right Mindset for Complex, Inherited Systems An understanding of what twenty years of software history means in a production system - no assumption of greenfield, and no treatment of legacy as only debt; it is accumulated context. Structure and discipline as cognitive defaults, not imposed processes - thorough, well-reasoned artefacts, and a habit of leaving things clearer than they were found. An ability to connect dots across a large picture with many moving parts, make a call, and communicate it clearly - rather than waiting for certainty that will not arrive. Self-Direction and Strategic Initiative A proactive self-starter who identifies the right problems to work on without being told, and drives them to resolution. Comfortable acting independently within a set of principles, while keeping the right stakeholders informed and in sync - not seeking permission, but maintaining alignment. Thrives with ambiguity and treats it as a problem to be structured, not a reason to pause. Learning Orientation - Not Encyclopaedic Knowledge Able to reach a solution even without all the knowledge in front of them - a problem-solver who knows how to navigate to an answer, not a mnemonic database. AI tooling treated as a core capability multiplier, with a real daily practice in design work, documentation, research synthesis, and prototyping. Stays ahead of where the market and the technology are going, and brings that signal back into product and architecture decisions. Bonus Points Background in email security, threat detection, DLP, identity, or data platforms. Familiarity with agentic AI, MCP (Model Context Protocol), or LLM application architecture. Experience with eval design for AI features, product discovery practices, or data contract / data mesh approaches. Exposure to M365 or GWS integration patterns, SMTP relay architecture, or cloud-native security SaaS. What We Offer Impact: architecture decisions that protect millions of mailboxes and shape the technical direction of one of Mimecast's core product pillars. Voice: a direct working relationship with the Chief Architect and a genuine say in technology direction - not an advisory lane. Senior peers: a small, high-trust Architecture Leadership Team where everyone operates at a high level. Qualifications Bachelor's degree in Computer Science, Software Engineering, or a related field - or equivalent demonstrable experience. 10+ years of professional software engineering and architecture experience, with at least 3 years in a senior architecture or principal engineering role. A track record of product-shaping responsibility, not just technical delivery. Active, daily use of AI development tools in a professional setting - not experimentation, practice. Equal Opportunity Statement Mimecast is an equal opportunity employer committed to an inclusive and diverse workplace. Commitment to Diversity and Inclusion We're proud to be an Equal Opportunity and Aff We particularly welcome applicants from traditionally underrepresented groups. We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won't affect your application. Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. We save companies the embarrassment of awkward data slip ups by disrupting cybercriminal activity. We think fast, go big and always demand more. We work hard, deliver - and repeat. We grow with meaningful determination. And put success well within our reach. We empower each other, live by our values, and always deliver on our purpose . click apply for full job details
A growing technology consultancy is seeking an ambitious and results-driven Business Development Manager to lead new business acquisition across the UK. This is an excellent opportunity for an experienced sales professional who enjoys building relationships, creating opportunities, and closing complex commercial deals whilst being rewarded through a highly attractive uncapped commission structure. Ongar, Essex Office based £40,000 basic salary + £40,000 OTE commission (Total OTE £80,000) Uncapped commission Healthcare and pension You will act as the organisation's primary market hunter, responsible for generating new business opportunities and converting prospects into long-term customers. Managing the complete sales cycle, you will engage senior decision-makers, develop new client relationships, and work alongside the Head of Commercial Operations on strategic proposals and public sector tender opportunities. Key responsibilities include: • Identifying and engaging new corporate and enterprise prospects across the UK • Generating opportunities through cold calling, email outreach, social selling, networking and other outbound sales activities • Managing inbound enquiries and ensuring rapid response and conversion of qualified opportunities • Building and maintaining a healthy sales pipeline to achieve and exceed revenue targets • Managing complex multi-stakeholder sales cycles from qualification through to contract execution • Leading commercial discussions, negotiations and closing activities • Supporting the preparation of high-value corporate proposals and public sector tender submissions • Utilising platforms such as LinkedIn Sales Navigator and Apollo to identify target accounts and opportunities • Maintaining accurate CRM records, forecasts and sales reporting • Working closely with internal teams to support business growth and customer success objectives The successful candidate will have: • A minimum of 3-5 years' B2B sales experience within SaaS, professional services, managed services, technology solutions or similar commercial environments • A proven track record of consistently achieving or exceeding new business sales targets • Strong experience in cold prospecting, lead generation and outbound business development • Experience managing complex sales opportunities involving multiple stakeholders • Excellent negotiation, objection handling and closing skills • Strong written and verbal communication skills with the ability to engage director and executive-level decision-makers • Experience working within a fast-paced SME or growth-focused organisation • Strong CRM, pipeline management and forecasting skills • A high level of organisation, resilience and self-motivation • A full UK driving licence and willingness to travel throughout the UK, including occasional overnight stays • The ability to achieve and maintain industry certifications including Google Cloud Digital Leader, Google Workspace Sales, Microsoft 365 Business Fundamentals, Adobe and Sophos accreditations What we offer: • £40,000 basic salary • £40,000 commission at 100% target achievement • Total On-Target Earnings of £80,000 • Strictly uncapped commission structure • Commission accelerators for exceeding quarterly and annual targets • Team performance commission linked to company resell targets • Healthcare plan • Pension scheme • 35-hour working week • Ongoing training, professional development and certification opportunities • Opportunities to travel and meet customers across the UK
Aug 24, 2026
Full time
A growing technology consultancy is seeking an ambitious and results-driven Business Development Manager to lead new business acquisition across the UK. This is an excellent opportunity for an experienced sales professional who enjoys building relationships, creating opportunities, and closing complex commercial deals whilst being rewarded through a highly attractive uncapped commission structure. Ongar, Essex Office based £40,000 basic salary + £40,000 OTE commission (Total OTE £80,000) Uncapped commission Healthcare and pension You will act as the organisation's primary market hunter, responsible for generating new business opportunities and converting prospects into long-term customers. Managing the complete sales cycle, you will engage senior decision-makers, develop new client relationships, and work alongside the Head of Commercial Operations on strategic proposals and public sector tender opportunities. Key responsibilities include: • Identifying and engaging new corporate and enterprise prospects across the UK • Generating opportunities through cold calling, email outreach, social selling, networking and other outbound sales activities • Managing inbound enquiries and ensuring rapid response and conversion of qualified opportunities • Building and maintaining a healthy sales pipeline to achieve and exceed revenue targets • Managing complex multi-stakeholder sales cycles from qualification through to contract execution • Leading commercial discussions, negotiations and closing activities • Supporting the preparation of high-value corporate proposals and public sector tender submissions • Utilising platforms such as LinkedIn Sales Navigator and Apollo to identify target accounts and opportunities • Maintaining accurate CRM records, forecasts and sales reporting • Working closely with internal teams to support business growth and customer success objectives The successful candidate will have: • A minimum of 3-5 years' B2B sales experience within SaaS, professional services, managed services, technology solutions or similar commercial environments • A proven track record of consistently achieving or exceeding new business sales targets • Strong experience in cold prospecting, lead generation and outbound business development • Experience managing complex sales opportunities involving multiple stakeholders • Excellent negotiation, objection handling and closing skills • Strong written and verbal communication skills with the ability to engage director and executive-level decision-makers • Experience working within a fast-paced SME or growth-focused organisation • Strong CRM, pipeline management and forecasting skills • A high level of organisation, resilience and self-motivation • A full UK driving licence and willingness to travel throughout the UK, including occasional overnight stays • The ability to achieve and maintain industry certifications including Google Cloud Digital Leader, Google Workspace Sales, Microsoft 365 Business Fundamentals, Adobe and Sophos accreditations What we offer: • £40,000 basic salary • £40,000 commission at 100% target achievement • Total On-Target Earnings of £80,000 • Strictly uncapped commission structure • Commission accelerators for exceeding quarterly and annual targets • Team performance commission linked to company resell targets • Healthcare plan • Pension scheme • 35-hour working week • Ongoing training, professional development and certification opportunities • Opportunities to travel and meet customers across the UK
Strategic Customer Success Manager Salary: £60,000-£70,000 + 10-20% performance-related bonus Location: Remote, UK MFK Recruitment is proud to be working with a well-established global software company to recruit a Strategic Customer Success Manager. Our client provides an AI-powered, code-free testing platform that helps organisations test critical ERP and business applications, reduce risk and deliver business change more effectively. We know this business extremely well. Over the past six years, MFK Recruitment has placed 16 people with the company, and 10 are still working there today. The Strategic Customer Success Manager will take ownership of a portfolio of strategic, growth and high-potential customers. You will build strong relationships with senior, operational and technical stakeholders, ensuring customers achieve measurable value from their investment. This is a commercially focused Customer Success position covering customer adoption, retention, renewals and account growth. Key responsibilities Build trusted relationships with executive, operational and technical stakeholders Understand customers' business objectives, priorities and measures of success Create and deliver strategic customer success plans Lead executive business reviews focused on outcomes, adoption, ROI and future priorities Drive product adoption and identify barriers affecting customer engagement Develop relationships across multiple areas of each customer organisation Monitor customer health, engagement, adoption and value realisation Identify potential risks and create mitigation plans well ahead of renewals Maintain accurate renewal forecasts Identify and develop expansion opportunities within existing accounts Build compelling commercial proposals linked to customer priorities Work closely with Sales, Product, Support and Professional Services Represent the voice of the customer across the business Identify opportunities for customer references, case studies and advocacy What we are looking for At least five years' experience in Customer Success, Strategic Account Management or Enterprise Account Management Experience managing complex enterprise or global customer relationships A strong record of customer retention and successful renewals Experience identifying and developing recurring revenue growth opportunities Strong commercial, negotiation and stakeholder-management skills Experience within a B2B SaaS, software or subscription-based company Confidence communicating with senior executives, operational leaders and technical stakeholders Strong analytical skills and the ability to use customer data effectively Excellent written, verbal and presentation skills The ability to manage multiple priorities while working remotely Experience within enterprise software, ERP, software testing or other business-critical applications would be advantageous. Package and working arrangements £60,000-£70,000 basic salary 10-20% performance-related bonus, depending on experience Remote working Private healthcare Pension Life assurance 25 days' annual leave Your birthday off The successful candidate will need reasonable access to the South of England for quarterly company and team meetings. Some flexibility will also be required when supporting customers across international time zones.
Aug 24, 2026
Full time
Strategic Customer Success Manager Salary: £60,000-£70,000 + 10-20% performance-related bonus Location: Remote, UK MFK Recruitment is proud to be working with a well-established global software company to recruit a Strategic Customer Success Manager. Our client provides an AI-powered, code-free testing platform that helps organisations test critical ERP and business applications, reduce risk and deliver business change more effectively. We know this business extremely well. Over the past six years, MFK Recruitment has placed 16 people with the company, and 10 are still working there today. The Strategic Customer Success Manager will take ownership of a portfolio of strategic, growth and high-potential customers. You will build strong relationships with senior, operational and technical stakeholders, ensuring customers achieve measurable value from their investment. This is a commercially focused Customer Success position covering customer adoption, retention, renewals and account growth. Key responsibilities Build trusted relationships with executive, operational and technical stakeholders Understand customers' business objectives, priorities and measures of success Create and deliver strategic customer success plans Lead executive business reviews focused on outcomes, adoption, ROI and future priorities Drive product adoption and identify barriers affecting customer engagement Develop relationships across multiple areas of each customer organisation Monitor customer health, engagement, adoption and value realisation Identify potential risks and create mitigation plans well ahead of renewals Maintain accurate renewal forecasts Identify and develop expansion opportunities within existing accounts Build compelling commercial proposals linked to customer priorities Work closely with Sales, Product, Support and Professional Services Represent the voice of the customer across the business Identify opportunities for customer references, case studies and advocacy What we are looking for At least five years' experience in Customer Success, Strategic Account Management or Enterprise Account Management Experience managing complex enterprise or global customer relationships A strong record of customer retention and successful renewals Experience identifying and developing recurring revenue growth opportunities Strong commercial, negotiation and stakeholder-management skills Experience within a B2B SaaS, software or subscription-based company Confidence communicating with senior executives, operational leaders and technical stakeholders Strong analytical skills and the ability to use customer data effectively Excellent written, verbal and presentation skills The ability to manage multiple priorities while working remotely Experience within enterprise software, ERP, software testing or other business-critical applications would be advantageous. Package and working arrangements £60,000-£70,000 basic salary 10-20% performance-related bonus, depending on experience Remote working Private healthcare Pension Life assurance 25 days' annual leave Your birthday off The successful candidate will need reasonable access to the South of England for quarterly company and team meetings. Some flexibility will also be required when supporting customers across international time zones.
Senior Consultant (Identity & Access) (FTC) Remote with occasional travel to customer sites and our Bristol HQ Full-Time Fixed term contract - 6 months Working hours: Monday to Friday (37.5 hours per week) Provisional Start Date: As soon as possible About Us At Applicable, we specialise in delivering seamless Microsoft 365 and Unified Communications solutions to enterprise clients. As we continue to grow, we're looking for a Senior Consultant (Identity & Access) to join our consultancy team on a fixed term basis to help customers plan, design and deliver complex identity transformation programmes across Active Directory, Microsoft Entra ID and hybrid identity environments. The Role In this role, you'll lead discovery, design and planning activity with customers, partners and internal delivery teams. You'll help translate business drivers, technical requirements, risks and dependencies into clear, practical delivery approaches, giving stakeholders confidence in the recommended direction and the steps needed to achieve successful outcomes. What You'll Do In this role, you'll lead discovery, design and planning activity with customers, partners and internal delivery teams. You'll help translate business drivers, technical requirements, risks and dependencies into clear, practical delivery approaches, giving stakeholders confidence in the recommended direction and the steps needed to achieve successful outcomes. You'll play a lead role in Active Directory migration and transformation work, including large-scale forest and domain migrations, consolidations, separations, coexistence and cutover planning. This will involve assessing current-state environments, shaping target-state designs, advising on trusts, DNS, OU structure, Group Policy, delegation, security baselines and migration readiness, and supporting pilot, wave, validation, rollback and hypercare activity. Alongside Active Directory, you'll provide consultancy and delivery input across Microsoft Entra ID and hybrid identity. You'll advise customers on Entra Connect, directory synchronisation, authentication methods, Conditional Access, Entra trust, Entra External ID, identity governance and related security controls, ensuring identity decisions are aligned to wider infrastructure, endpoint, application and operational requirements. What We're Looking For You'll be expected to bring structure and clarity to complex engagements, leading workshops, capturing requirements, driving decisions and producing high-quality written outputs such as discovery findings, design documents, migration approaches, workshop summaries, decision records, migration plans, runbooks, test plans, validation evidence and handover material. As part of a customer-facing consultancy, you'll communicate confidently with technical and non-technical audiences, adapting the level of detail to suit the situation. You'll work closely with project managers, architects, security teams, infrastructure teams, application teams and external partners, providing clear updates on progress, risks, issues and decisions throughout the engagement lifecycle. We're looking for strong consultancy experience, with proven ability to lead discovery, design and planning activity in customer-facing environments. You'll bring demonstrable experience delivering or advising on large-scale Active Directory migrations and restructures, strong Active Directory knowledge, strong Microsoft Entra and hybrid identity skills, and experience using migration tooling such as Quest On Demand Migration, Quest Migration Manager, ADMT or similar. Supporting merger, acquisition, divestment or tenant separation scenarios involving identity change. An understanding of Microsoft 365, endpoint management, Intune and device join considerations where these are impacted by identity transformation. Experience contributing to statements of work, estimates, pre-sales activity or technical proposals. Relevant Microsoft certifications in identity, security or Azure would also be beneficial. If you're consultative, customer-focused and calm under pressure, with the confidence to lead complex identity conversations and the delivery focus to turn them into practical outcomes, we'd love to hear from you. Why Join Us? Exposure to enterprise-level deployments and cutting-edge technologies. Supportive team culture with a focus on learning and development. Great employee benefits which include:- Company pension Income Protection Health Cash Plan Death in Service (4 x salary) Training & Development
Aug 24, 2026
Full time
Senior Consultant (Identity & Access) (FTC) Remote with occasional travel to customer sites and our Bristol HQ Full-Time Fixed term contract - 6 months Working hours: Monday to Friday (37.5 hours per week) Provisional Start Date: As soon as possible About Us At Applicable, we specialise in delivering seamless Microsoft 365 and Unified Communications solutions to enterprise clients. As we continue to grow, we're looking for a Senior Consultant (Identity & Access) to join our consultancy team on a fixed term basis to help customers plan, design and deliver complex identity transformation programmes across Active Directory, Microsoft Entra ID and hybrid identity environments. The Role In this role, you'll lead discovery, design and planning activity with customers, partners and internal delivery teams. You'll help translate business drivers, technical requirements, risks and dependencies into clear, practical delivery approaches, giving stakeholders confidence in the recommended direction and the steps needed to achieve successful outcomes. What You'll Do In this role, you'll lead discovery, design and planning activity with customers, partners and internal delivery teams. You'll help translate business drivers, technical requirements, risks and dependencies into clear, practical delivery approaches, giving stakeholders confidence in the recommended direction and the steps needed to achieve successful outcomes. You'll play a lead role in Active Directory migration and transformation work, including large-scale forest and domain migrations, consolidations, separations, coexistence and cutover planning. This will involve assessing current-state environments, shaping target-state designs, advising on trusts, DNS, OU structure, Group Policy, delegation, security baselines and migration readiness, and supporting pilot, wave, validation, rollback and hypercare activity. Alongside Active Directory, you'll provide consultancy and delivery input across Microsoft Entra ID and hybrid identity. You'll advise customers on Entra Connect, directory synchronisation, authentication methods, Conditional Access, Entra trust, Entra External ID, identity governance and related security controls, ensuring identity decisions are aligned to wider infrastructure, endpoint, application and operational requirements. What We're Looking For You'll be expected to bring structure and clarity to complex engagements, leading workshops, capturing requirements, driving decisions and producing high-quality written outputs such as discovery findings, design documents, migration approaches, workshop summaries, decision records, migration plans, runbooks, test plans, validation evidence and handover material. As part of a customer-facing consultancy, you'll communicate confidently with technical and non-technical audiences, adapting the level of detail to suit the situation. You'll work closely with project managers, architects, security teams, infrastructure teams, application teams and external partners, providing clear updates on progress, risks, issues and decisions throughout the engagement lifecycle. We're looking for strong consultancy experience, with proven ability to lead discovery, design and planning activity in customer-facing environments. You'll bring demonstrable experience delivering or advising on large-scale Active Directory migrations and restructures, strong Active Directory knowledge, strong Microsoft Entra and hybrid identity skills, and experience using migration tooling such as Quest On Demand Migration, Quest Migration Manager, ADMT or similar. Supporting merger, acquisition, divestment or tenant separation scenarios involving identity change. An understanding of Microsoft 365, endpoint management, Intune and device join considerations where these are impacted by identity transformation. Experience contributing to statements of work, estimates, pre-sales activity or technical proposals. Relevant Microsoft certifications in identity, security or Azure would also be beneficial. If you're consultative, customer-focused and calm under pressure, with the confidence to lead complex identity conversations and the delivery focus to turn them into practical outcomes, we'd love to hear from you. Why Join Us? Exposure to enterprise-level deployments and cutting-edge technologies. Supportive team culture with a focus on learning and development. Great employee benefits which include:- Company pension Income Protection Health Cash Plan Death in Service (4 x salary) Training & Development
United Kingdom Remote - UK M23MN, United Kingdom United Kingdom Remote - UK M23MN, United Kingdom Locations United Kingdom Remote - UK M23MN, United Kingdom Hybrid Customer Success Full-Time Requisition #: CUSTO004414 Description CUSTOMER SUCCESS MANAGER Location: Remote, UK Employment Type: Full-Time Gross annual base salary: GBP- 55,000 - 71,500 (Additional variable compensation and benefits may apply. Total compensation is based on experience, skills, and location using objective, job-related criteria) Summary At OneStream we are redefining the future of finance with the goal of becoming the Operating System for Modern Finance. Our unified, cloud-based Corporate Performance Management (CPM) platform empowers organizations to optimize processes, make data-driven decisions, and achieve unparalleled operational excellence. As a Customer Success Manager (CSM), you will play an Integral role in our mission to ensure every customer achieves their goals and becomes a referenceable success, you will oversee a portfolio of customers guiding them through their entire journey-from initial onboarding to sustained engagement, retention, and growth. In this role, the CSM will act as the primary advocate for your customers, understanding their unique business objectives and helping them realize maximum value from their OneStream investment. You will build deep relationships with key stakeholders, proactively address their needs, and deliver tailored solutions to drive customer satisfaction and success. The CSM will collaborate with the sales team to identify upselling and cross-selling opportunities, helping customers unlock the full value of OneStream's capabilities. By fostering trust and delivering results, you'll drive customer adoption and support their long-term goals. This role requires a customer-centric mindset, strong communication and problem-solving skills, and a proven ability to manage complex customer relationships. Prior experience in Customer Success, Account Management, or a related field is essential. This is a hybrid position. The successful candidate should be located within approximately one hour's commuting distance of either our London office (postcode EC2V 5BT, nearest Tube station: Bank) or our Manchester office (postcode M2 3NN close to Manchester Central) to enable effective in-person collaboration with customers and customer-facing colleagues when required. Primary Duties and Responsibilities Managing your portfolio of customers Partner with sales to complete a comprehensive sales transition process. Operate as a business partner to your customer and their delivery team by knowing their strategy and plan. Primary ownership and accountability for driving your customer's adoption, expansion, satisfaction, and renewal. Understand customer's OneStream contractual agreements (Cloud/SaaS, Term, etc.) Understand customer's contractual agreements with their delivery team whether it is with a Partner or with OneStream Services (Scope, Timeline, staffing). Manage and execute the customer's onboarding process. Develop strong working relationships with your customers and their delivery team. Establish and execute cadence-based "Business Review" meetings with your customer. Identify and mitigate risks that threaten your customer's satisfaction, growth, or renewal. Align with Customer Success leadership on regional metrics. Develop and grow your knowledge of OneStream's Platform and MarketPlace Solutions and share that knowledge with customers. Promote awareness of Regional OneStream Communities and customer educational events. Keep management informed of progress and obstacles on your portfolio of customers. Customer Advocacy Learn and understand what customers value in their partnership with OneStream. Actively listen to customers and help them understand how they can get the most value from their investment in OneStream. Champion your customer's requests by collaborating with the Customer, their delivery team and various OneStream departments (Customer Support, Cloud, Technical SME's, Product Mgmt. etc.). When necessary, be the respectful challenger to set and manage your customer's expectations. Required Education and Experience Professional Experience: Minimum of 5 years overall. Customer Success Expertise: At least 3 years in a Customer Success role within a SaaS technology company, supporting solutions primarily used by Finance or IT departments and engaging with senior decision-makers such as CFOs, CIOs, or CISOs. Customer Outcome Management: Demonstrated ability to keep customers focused on achieving their desired business outcomes throughout their initiatives.Relationship Management: Proven experience in building and managing strong customer relationships. Finance Process Knowledge: Conceptual understanding of key finance processes Preferred Education and Experience Education: Degree in Business, Accounting, Finance, Information Technology, or a related field. Relationship Management: Proven experience in building and managing strong customer relationships. Consulting Background: Experience in management consulting or technology consulting. Corporate Performance Management (CPM): Hands-on experience as a Customer Success Manager or in a customer facing position. CPM Software Expertise: Prior experience with one or more of the following: OneStream, Oracle EPM Suite (HFM, FCCS, PBCS, Planning, Essbase, FDM, etc.), SAP BPC (Outlooksoft), SAP BOFC (Cartesis),IBM Cognos, Anaplan Other CPM solutions Knowledge, Skills, and Abilities A team player with a bias towards action. Excellent interpersonal and communication skills. Professional verbal and written communication skills. Professional relationship building skills. Strong ability to problem-solve in a collaborative environment. Strong organizational and planning skills. Highly self-motivated and directed. Keen attention to detail. Proven analytical, evaluative, and problem-solving abilities. Exceptional customer service orientation. Ability to operate in a demanding environment managing simultaneous priorities. Travel Travel Requirement: Must be willing and able to travel up to 50% (travel requirements will vary by customer). Who We Are OneStream is how today's Finance teams can go beyond just reporting on the past and Take Finance Further by steering the business to the future. It's the only enterprise finance platform that unifies financial and operational data, embeds AI for better decisions and productivity, and empowers the CFO to become a critical driver of business strategy and execution. Our vision is to be the operating system for modern finance, digitizing core financial functions and empowering the CFO to become a critical driver of business strategy. To learn more visit . Why Join The OneStream Team Transparency around corporate structure, salary, and benefits Core value of customer success Variety of project work (not industry-specific) Strong culture and camaraderie Multiple training opportunities All candidates must be legally authorized to work for any company in the country where this position is located without sponsorship. OneStream is an Equal Opportunity Employer.
Aug 24, 2026
Full time
United Kingdom Remote - UK M23MN, United Kingdom United Kingdom Remote - UK M23MN, United Kingdom Locations United Kingdom Remote - UK M23MN, United Kingdom Hybrid Customer Success Full-Time Requisition #: CUSTO004414 Description CUSTOMER SUCCESS MANAGER Location: Remote, UK Employment Type: Full-Time Gross annual base salary: GBP- 55,000 - 71,500 (Additional variable compensation and benefits may apply. Total compensation is based on experience, skills, and location using objective, job-related criteria) Summary At OneStream we are redefining the future of finance with the goal of becoming the Operating System for Modern Finance. Our unified, cloud-based Corporate Performance Management (CPM) platform empowers organizations to optimize processes, make data-driven decisions, and achieve unparalleled operational excellence. As a Customer Success Manager (CSM), you will play an Integral role in our mission to ensure every customer achieves their goals and becomes a referenceable success, you will oversee a portfolio of customers guiding them through their entire journey-from initial onboarding to sustained engagement, retention, and growth. In this role, the CSM will act as the primary advocate for your customers, understanding their unique business objectives and helping them realize maximum value from their OneStream investment. You will build deep relationships with key stakeholders, proactively address their needs, and deliver tailored solutions to drive customer satisfaction and success. The CSM will collaborate with the sales team to identify upselling and cross-selling opportunities, helping customers unlock the full value of OneStream's capabilities. By fostering trust and delivering results, you'll drive customer adoption and support their long-term goals. This role requires a customer-centric mindset, strong communication and problem-solving skills, and a proven ability to manage complex customer relationships. Prior experience in Customer Success, Account Management, or a related field is essential. This is a hybrid position. The successful candidate should be located within approximately one hour's commuting distance of either our London office (postcode EC2V 5BT, nearest Tube station: Bank) or our Manchester office (postcode M2 3NN close to Manchester Central) to enable effective in-person collaboration with customers and customer-facing colleagues when required. Primary Duties and Responsibilities Managing your portfolio of customers Partner with sales to complete a comprehensive sales transition process. Operate as a business partner to your customer and their delivery team by knowing their strategy and plan. Primary ownership and accountability for driving your customer's adoption, expansion, satisfaction, and renewal. Understand customer's OneStream contractual agreements (Cloud/SaaS, Term, etc.) Understand customer's contractual agreements with their delivery team whether it is with a Partner or with OneStream Services (Scope, Timeline, staffing). Manage and execute the customer's onboarding process. Develop strong working relationships with your customers and their delivery team. Establish and execute cadence-based "Business Review" meetings with your customer. Identify and mitigate risks that threaten your customer's satisfaction, growth, or renewal. Align with Customer Success leadership on regional metrics. Develop and grow your knowledge of OneStream's Platform and MarketPlace Solutions and share that knowledge with customers. Promote awareness of Regional OneStream Communities and customer educational events. Keep management informed of progress and obstacles on your portfolio of customers. Customer Advocacy Learn and understand what customers value in their partnership with OneStream. Actively listen to customers and help them understand how they can get the most value from their investment in OneStream. Champion your customer's requests by collaborating with the Customer, their delivery team and various OneStream departments (Customer Support, Cloud, Technical SME's, Product Mgmt. etc.). When necessary, be the respectful challenger to set and manage your customer's expectations. Required Education and Experience Professional Experience: Minimum of 5 years overall. Customer Success Expertise: At least 3 years in a Customer Success role within a SaaS technology company, supporting solutions primarily used by Finance or IT departments and engaging with senior decision-makers such as CFOs, CIOs, or CISOs. Customer Outcome Management: Demonstrated ability to keep customers focused on achieving their desired business outcomes throughout their initiatives.Relationship Management: Proven experience in building and managing strong customer relationships. Finance Process Knowledge: Conceptual understanding of key finance processes Preferred Education and Experience Education: Degree in Business, Accounting, Finance, Information Technology, or a related field. Relationship Management: Proven experience in building and managing strong customer relationships. Consulting Background: Experience in management consulting or technology consulting. Corporate Performance Management (CPM): Hands-on experience as a Customer Success Manager or in a customer facing position. CPM Software Expertise: Prior experience with one or more of the following: OneStream, Oracle EPM Suite (HFM, FCCS, PBCS, Planning, Essbase, FDM, etc.), SAP BPC (Outlooksoft), SAP BOFC (Cartesis),IBM Cognos, Anaplan Other CPM solutions Knowledge, Skills, and Abilities A team player with a bias towards action. Excellent interpersonal and communication skills. Professional verbal and written communication skills. Professional relationship building skills. Strong ability to problem-solve in a collaborative environment. Strong organizational and planning skills. Highly self-motivated and directed. Keen attention to detail. Proven analytical, evaluative, and problem-solving abilities. Exceptional customer service orientation. Ability to operate in a demanding environment managing simultaneous priorities. Travel Travel Requirement: Must be willing and able to travel up to 50% (travel requirements will vary by customer). Who We Are OneStream is how today's Finance teams can go beyond just reporting on the past and Take Finance Further by steering the business to the future. It's the only enterprise finance platform that unifies financial and operational data, embeds AI for better decisions and productivity, and empowers the CFO to become a critical driver of business strategy and execution. Our vision is to be the operating system for modern finance, digitizing core financial functions and empowering the CFO to become a critical driver of business strategy. To learn more visit . Why Join The OneStream Team Transparency around corporate structure, salary, and benefits Core value of customer success Variety of project work (not industry-specific) Strong culture and camaraderie Multiple training opportunities All candidates must be legally authorized to work for any company in the country where this position is located without sponsorship. OneStream is an Equal Opportunity Employer.
About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. At HMRC, we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve. Diverse perspectives and experiences are critical to our success, and we encourage applications from people from all backgrounds with the experience and skills needed to perform this role. About Unity Business Services Unity Business Services sits within HMRC's People and Places Group and provides critical human resources, recruitment, finance, payroll and procurement services to colleagues in HMRC and partner departments. The Product Manager role sits within Unity Business Services and will support the implementation and continuous improvement of shared services products and platforms across HR, Finance and Procurement. Our current focus is supporting the Unity Programme, which will introduce shared services technologies and processes to support HMRC and partner departments. As a Product Manager, you will help shape how enterprise products are owned, improved and delivered, ensuring decisions are grounded in user needs, business value and operational readiness. You will work across SAP and related enterprise platforms, strengthening product practice, building capability across product owners and multidisciplinary teams, and using evidence, insight and performance data to drive continuous improvement. Job description The Product Manager will translate organisational priorities, user needs, technical constraints and operational requirements into clear product outcomes, roadmaps and delivery priorities. Working with functional leads, product teams, delivery partners and operational stakeholders, you will manage dependencies, resolve trade-offs and support delivery across the product lifecycle. If this sounds like the sort of work which excites you, this is the job for you. Person specification As a Product Manager, your responsibilities include: Lead products through discovery, delivery, live running and continuous improvement, ensuring decisions remain focused on user needs, business value and operational readiness. Define, own and communicate product vision, strategy and roadmaps across HR, Finance and Procurement products. Own product prioritisation and backlog direction, using data, user insight, service performance and stakeholder input to guide sequencing and delivery focus. Work with multidisciplinary teams and delivery partners to manage dependencies, resolve blockers and deliver outcomes. Influence senior stakeholders and governance forums, ensuring product decisions, risks, dependencies and trade-offs are clearly understood and agreed. Coach and develop product owners and product colleagues, setting standards and building capability across teams. Essential Criteria Experience leading digital products or services through multiple lifecycle phases in a complex environment. Ability to define product strategy and translate organisational objectives, user needs and technical constraints into clear roadmaps and delivery priorities. Understanding of ServiceNow/SAP-enabled products and services, including how platform capabilities, processes and integrations support organisational outcomes. Experience making prioritisation, roadmap and backlog decisions using evidence-based trade-offs. Excellent communication and influencing skills, with the ability to build trust, manage senior stakeholder relationships and support effective decision-making. Desirable Criteria Experience working in a government, public sector, regulated or large enterprise environment. Experience working with Qualtrics, Signavio or comparable enterprise platforms supporting user insight, business process improvement and service optimisation. Experience working with Concur or similar expense, travel or finance-related products. Knowledge of Government Digital and Data standards, service assessments or related delivery frameworks. Experience contributing to business cases, benefits realisation or value-for-money decisions. Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Office Closures If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. For more information on where you might be working, review this information on our locations (opens in a new window) These sites are: Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle Trinity Bridge House, Salford - moving to an alternative office in Manchester/ Salford You will be given more information about what this means at the job offer stage. Behaviours We'll assess you against these behaviours during the selection process: Changing and Improving Communicating and Influencing Leadership Benefits Alongside your salary of £58,541, HM Revenue and Customs contributes £16,959 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use. Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience. How to Apply As part of the application process, you will be asked to provide the following: A name-blind CV including your job history and previous experiences. Your CV should cover up to your last 3 roles (100 words per role), giving summary of what you delivered and any key achievements in each role and any Qualifications you hold. A 1000-word Personal Statement. Your Personal Statement should be used to describe how your skills and experience would be suitable for the advertised role, referring to the Key Responsibilities and Essential Criteria in the Person Specification as outlined in the advert. Please evidence any Desirable Criteria where applicable (up to 250 words max). This is not essential for the role but may be considered by the vacancy holder where candidates have the same score at interview. Further details around what this will entail are listed on the application form. Sift In the event of many applications being received, an initial sift may be held on your Personal Statement. At full sift your CV and your Personal Statement, will be assessed, with the successful candidates being invited to interview. We may also raise the score required at any stage of the process if we receive a high number of applications. Interview During the panel interview, you will be asked Behaviour-based questions to explore in detail what you are capable of. Interviews will take place virtually via video link. Sift and interview dates to be confirmed. Eligibility Please take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form . click apply for full job details
Aug 24, 2026
Full time
About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. At HMRC, we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve. Diverse perspectives and experiences are critical to our success, and we encourage applications from people from all backgrounds with the experience and skills needed to perform this role. About Unity Business Services Unity Business Services sits within HMRC's People and Places Group and provides critical human resources, recruitment, finance, payroll and procurement services to colleagues in HMRC and partner departments. The Product Manager role sits within Unity Business Services and will support the implementation and continuous improvement of shared services products and platforms across HR, Finance and Procurement. Our current focus is supporting the Unity Programme, which will introduce shared services technologies and processes to support HMRC and partner departments. As a Product Manager, you will help shape how enterprise products are owned, improved and delivered, ensuring decisions are grounded in user needs, business value and operational readiness. You will work across SAP and related enterprise platforms, strengthening product practice, building capability across product owners and multidisciplinary teams, and using evidence, insight and performance data to drive continuous improvement. Job description The Product Manager will translate organisational priorities, user needs, technical constraints and operational requirements into clear product outcomes, roadmaps and delivery priorities. Working with functional leads, product teams, delivery partners and operational stakeholders, you will manage dependencies, resolve trade-offs and support delivery across the product lifecycle. If this sounds like the sort of work which excites you, this is the job for you. Person specification As a Product Manager, your responsibilities include: Lead products through discovery, delivery, live running and continuous improvement, ensuring decisions remain focused on user needs, business value and operational readiness. Define, own and communicate product vision, strategy and roadmaps across HR, Finance and Procurement products. Own product prioritisation and backlog direction, using data, user insight, service performance and stakeholder input to guide sequencing and delivery focus. Work with multidisciplinary teams and delivery partners to manage dependencies, resolve blockers and deliver outcomes. Influence senior stakeholders and governance forums, ensuring product decisions, risks, dependencies and trade-offs are clearly understood and agreed. Coach and develop product owners and product colleagues, setting standards and building capability across teams. Essential Criteria Experience leading digital products or services through multiple lifecycle phases in a complex environment. Ability to define product strategy and translate organisational objectives, user needs and technical constraints into clear roadmaps and delivery priorities. Understanding of ServiceNow/SAP-enabled products and services, including how platform capabilities, processes and integrations support organisational outcomes. Experience making prioritisation, roadmap and backlog decisions using evidence-based trade-offs. Excellent communication and influencing skills, with the ability to build trust, manage senior stakeholder relationships and support effective decision-making. Desirable Criteria Experience working in a government, public sector, regulated or large enterprise environment. Experience working with Qualtrics, Signavio or comparable enterprise platforms supporting user insight, business process improvement and service optimisation. Experience working with Concur or similar expense, travel or finance-related products. Knowledge of Government Digital and Data standards, service assessments or related delivery frameworks. Experience contributing to business cases, benefits realisation or value-for-money decisions. Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Office Closures If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. For more information on where you might be working, review this information on our locations (opens in a new window) These sites are: Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle Trinity Bridge House, Salford - moving to an alternative office in Manchester/ Salford You will be given more information about what this means at the job offer stage. Behaviours We'll assess you against these behaviours during the selection process: Changing and Improving Communicating and Influencing Leadership Benefits Alongside your salary of £58,541, HM Revenue and Customs contributes £16,959 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use. Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience. How to Apply As part of the application process, you will be asked to provide the following: A name-blind CV including your job history and previous experiences. Your CV should cover up to your last 3 roles (100 words per role), giving summary of what you delivered and any key achievements in each role and any Qualifications you hold. A 1000-word Personal Statement. Your Personal Statement should be used to describe how your skills and experience would be suitable for the advertised role, referring to the Key Responsibilities and Essential Criteria in the Person Specification as outlined in the advert. Please evidence any Desirable Criteria where applicable (up to 250 words max). This is not essential for the role but may be considered by the vacancy holder where candidates have the same score at interview. Further details around what this will entail are listed on the application form. Sift In the event of many applications being received, an initial sift may be held on your Personal Statement. At full sift your CV and your Personal Statement, will be assessed, with the successful candidates being invited to interview. We may also raise the score required at any stage of the process if we receive a high number of applications. Interview During the panel interview, you will be asked Behaviour-based questions to explore in detail what you are capable of. Interviews will take place virtually via video link. Sift and interview dates to be confirmed. Eligibility Please take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form . click apply for full job details
About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. Here in HMRC's Chief Digital & Information Group (CDIO) we're increasingly delivering in-house through our growing network of digital delivery centres - hi-tech, innovative facilities across the UK. We are a small, agile team within our Chief Technology and Design Office that focus on Technical Innovation. Our objective isn't necessarily what we can change tomorrow, but the longer-term improvement of the UK tax system. We work to understand and solve problems, proposing innovative solutions through continuous exploration. Tracking emerging technology and market changes, Innovation maintains a future technology focus, with an enviable remit to proactively demonstrate the art of the possible, seeking to tackle challenges at source by 'designing out problems' with new technology, improved processes, user-centred design and innovative solutions. Job description As key member of our multidisciplinary Innovation Team, you'll work alongside User Researchers, Analysts, Designers, Product Managers, Software Developers, Architects, policy, innovation and technology specialists. As a team, you'll develop innovative approaches for digital products that are part of end-to-end services across HMRC and government. This is an exciting opportunity to make real changes for HMRC and our customers through innovation and to join our Architecture community supporting a large-scale dynamic transformation that has profound impact both on customers and our staff. Proactive and reactive to changing opportunities, you'll have the skill to interpret and react to small, medium and large-scale challenges, and the vision to identify potential and future opportunities. By using emerging technology, data, and considering user needs, you'll develop innovative concepts and solutions, supporting Innovation colleagues with technical and architecture expertise. You'll test the art of the possible by designing proof of concepts to test solutions for future services, working with internal groups, third parties, external suppliers and academia to develop concepts and MVPs. You'll run proof of value exercises to support concepts by demonstrating customer and HMRC impact. You'll contribute to business cases and make compelling recommendations for future direction, delivering these to senior partners to influence policy and strategy. You will be an expert Technical Architect, able to investigate, design and develop solutions to technology challenges in a fast-paced, collaborative, multidisciplinary Innovation Team. You will: Rapidly develop an understanding of technologies in use and the overall architecture strategy. Work closely with Innovation scrum teams, business partners and IT colleagues to design innovative but appropriate solutions that demonstrate that new technology and approaches can deliver improvements, ensuring operational delivery and that they fit with strategic end-to-end functional design. Be flexible and self-motivated, have a keen eye for detail and a solid focus on quality. Have a good track record in delivering customer-focused technology change and be able to articulate technical detail to non-technical people, so it is understood. Be credible, influential and a team-player. A confident communicator with good interpersonal skills. Be comfortable working creatively in a "fail fast" manner on inception and discovery projects, where scope and concept are not clearly defined or understood and without relying on defined process or established requirements. Person specification We are looking for a Senior Technical Architect who has experience of: Leading technical discussions between internal teams and external stakeholders, clearly communicating concepts and driving continuous improvement. Evaluating products/tools and providing enterprise appropriate recommendations. Developing an understanding of user needs, to design user-centred technical service propositions. Identifying business problems and recommending technical solutions and designs. Undertaking structural analysis of technical issues, translating this analysis into technical designs that describe a solution. Building collaborative relationships with partners across teams and services. Articulating technical requirements and implications compellingly to technical and non-technical colleagues, senior leaders, business partners and customers. Working with innovators to design aspirational concepts for future services and processes. Mentoring colleagues. Essential Criteria Governing high and low-level designs with full lifecycle management, from requirements management to supporting the operations teams with service introduction. Effective communication with colleagues, business partners, customers and senior leaders. You are skilled at proactive and reactive communication. Bridging the gap between the technical and non-technical with the ability to translate technical concepts, so they are understood by all. Technical governance and delivering the assurance of a service. Making and guiding effective decisions, explaining clearly how the decision has been reached. Applying strategy for technology that meets business and customer needs with the ability to create, refine and challenge standards, policies, roadmaps and vision statements. Working with business and technology partners to translate business problems into technical designs. You can work across multiple services or a single large or complicated service. Understanding trends and practices outside your team and organisation, their potential impact and how they can fit into broader strategy. Looking beyond the immediate technical problem and identifying wider implications, understanding the broad context. Cloud computing knowledge and experience designing and implementing (e.g. AWS/Azure/Google or Hybrid) based. Desirable Criteria Software development and technical architecture. Knowledge of innovative and emerging technologies (e.g. Artificial Intelligence, Geospatial and Synthetic Data, Cryptocurrencies, Open Banking etc.) Agile methodologies and principles. Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Office closures For more information on where you might be working, review this information on our locations. If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. These sites are: Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle Telford Plaza, Telford - moving to Parkside Court, Telford You will be given more information about what this means at the job offer stage. Leeds Locations Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance. Technical skills We'll assess you against these technical skills during the selection process: Architecting for the whole context. Architecture communication. Community collaboration. Marking architectural decisions. Strategy design. Technical design throughout the lifecycle. Benefits Alongside your salary of £58,541, HM Revenue and Customs contributes £16,959 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience . click apply for full job details
Aug 24, 2026
Full time
About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. Here in HMRC's Chief Digital & Information Group (CDIO) we're increasingly delivering in-house through our growing network of digital delivery centres - hi-tech, innovative facilities across the UK. We are a small, agile team within our Chief Technology and Design Office that focus on Technical Innovation. Our objective isn't necessarily what we can change tomorrow, but the longer-term improvement of the UK tax system. We work to understand and solve problems, proposing innovative solutions through continuous exploration. Tracking emerging technology and market changes, Innovation maintains a future technology focus, with an enviable remit to proactively demonstrate the art of the possible, seeking to tackle challenges at source by 'designing out problems' with new technology, improved processes, user-centred design and innovative solutions. Job description As key member of our multidisciplinary Innovation Team, you'll work alongside User Researchers, Analysts, Designers, Product Managers, Software Developers, Architects, policy, innovation and technology specialists. As a team, you'll develop innovative approaches for digital products that are part of end-to-end services across HMRC and government. This is an exciting opportunity to make real changes for HMRC and our customers through innovation and to join our Architecture community supporting a large-scale dynamic transformation that has profound impact both on customers and our staff. Proactive and reactive to changing opportunities, you'll have the skill to interpret and react to small, medium and large-scale challenges, and the vision to identify potential and future opportunities. By using emerging technology, data, and considering user needs, you'll develop innovative concepts and solutions, supporting Innovation colleagues with technical and architecture expertise. You'll test the art of the possible by designing proof of concepts to test solutions for future services, working with internal groups, third parties, external suppliers and academia to develop concepts and MVPs. You'll run proof of value exercises to support concepts by demonstrating customer and HMRC impact. You'll contribute to business cases and make compelling recommendations for future direction, delivering these to senior partners to influence policy and strategy. You will be an expert Technical Architect, able to investigate, design and develop solutions to technology challenges in a fast-paced, collaborative, multidisciplinary Innovation Team. You will: Rapidly develop an understanding of technologies in use and the overall architecture strategy. Work closely with Innovation scrum teams, business partners and IT colleagues to design innovative but appropriate solutions that demonstrate that new technology and approaches can deliver improvements, ensuring operational delivery and that they fit with strategic end-to-end functional design. Be flexible and self-motivated, have a keen eye for detail and a solid focus on quality. Have a good track record in delivering customer-focused technology change and be able to articulate technical detail to non-technical people, so it is understood. Be credible, influential and a team-player. A confident communicator with good interpersonal skills. Be comfortable working creatively in a "fail fast" manner on inception and discovery projects, where scope and concept are not clearly defined or understood and without relying on defined process or established requirements. Person specification We are looking for a Senior Technical Architect who has experience of: Leading technical discussions between internal teams and external stakeholders, clearly communicating concepts and driving continuous improvement. Evaluating products/tools and providing enterprise appropriate recommendations. Developing an understanding of user needs, to design user-centred technical service propositions. Identifying business problems and recommending technical solutions and designs. Undertaking structural analysis of technical issues, translating this analysis into technical designs that describe a solution. Building collaborative relationships with partners across teams and services. Articulating technical requirements and implications compellingly to technical and non-technical colleagues, senior leaders, business partners and customers. Working with innovators to design aspirational concepts for future services and processes. Mentoring colleagues. Essential Criteria Governing high and low-level designs with full lifecycle management, from requirements management to supporting the operations teams with service introduction. Effective communication with colleagues, business partners, customers and senior leaders. You are skilled at proactive and reactive communication. Bridging the gap between the technical and non-technical with the ability to translate technical concepts, so they are understood by all. Technical governance and delivering the assurance of a service. Making and guiding effective decisions, explaining clearly how the decision has been reached. Applying strategy for technology that meets business and customer needs with the ability to create, refine and challenge standards, policies, roadmaps and vision statements. Working with business and technology partners to translate business problems into technical designs. You can work across multiple services or a single large or complicated service. Understanding trends and practices outside your team and organisation, their potential impact and how they can fit into broader strategy. Looking beyond the immediate technical problem and identifying wider implications, understanding the broad context. Cloud computing knowledge and experience designing and implementing (e.g. AWS/Azure/Google or Hybrid) based. Desirable Criteria Software development and technical architecture. Knowledge of innovative and emerging technologies (e.g. Artificial Intelligence, Geospatial and Synthetic Data, Cryptocurrencies, Open Banking etc.) Agile methodologies and principles. Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Office closures For more information on where you might be working, review this information on our locations. If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. These sites are: Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle Telford Plaza, Telford - moving to Parkside Court, Telford You will be given more information about what this means at the job offer stage. Leeds Locations Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance. Technical skills We'll assess you against these technical skills during the selection process: Architecting for the whole context. Architecture communication. Community collaboration. Marking architectural decisions. Strategy design. Technical design throughout the lifecycle. Benefits Alongside your salary of £58,541, HM Revenue and Customs contributes £16,959 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience . click apply for full job details
About Iru Iru is the AI-powered security & IT platform used by the world's fastest-growing companies to secure their users, apps, and devices. Built for the AI era, Iru unifies identity & access, endpoint security & management, and compliance automation-collapsing the stack and giving IT & security time and control back. Iru is backed by some of the smartest investors in tech-General Catalyst, Tiger Global, Felicis, Greycroft, and First Round Capital. In July 2024, Iru raised $100 million from General Catalyst, valuing the company at $850 million. Customers include Cursor, Vercel, Lovable, Replit, and Mercor, and Iru partners with industry leaders such as ServiceNow and AWS. Iru was named to Forbes' America's Best Startup Employers 2025 list for employee engagement and satisfaction. The Opportunity As a Customer Success Manager at Iru, you will partner with strategic enterprise customers across EMEA to drive long-term success and value realization. You will act as a trusted advisor to senior stakeholders, helping organisations modernise their IT and security operations through Iru's unified platform. This is a London-based hybrid role, with in-office presence Tuesday through Thursday. You will manage complex, multi-country accounts and play a key role in establishing Iru's reputation across the region. Success in this role means driving retention and expansion within strategic accounts while navigating regional complexity and delivering measurable business outcomes. What You'll Do Manage a portfolio of enterprise customers across EMEA Build relationships with executive stakeholders across multiple regions Develop and execute tailored success plans aligned to business goals Lead onboarding, enablement, and executive business reviews Drive adoption, ROI, and long-term customer value Identify and drive expansion opportunities with Sales Navigate complex, multi-country account structures Act as the voice of the customer to influence internal strategy What You'll Bring 3-6+ years of customer success or account management experience in SaaS Experience managing enterprise or strategic accounts (high ACV, complex orgs) Experience working across EMEA markets and multi-country environments Strong executive presence and consultative approach Excellent communication, stakeholder management, and presentation skills Ability to operate in a fast-paced, high-growth environment Benefits & Perks Competitive salary Hybrid work environment (3 days in office per week) 100% private healthcare coverage reimbursement for individual and dependents HealthShield Cash Plan Nursery Salary Sacrifice Scheme Workplace Pension (Employer 4%/ Employee 5% of gross salary) 20 days PTO Equity for full-time employees Iru Wellness Week off first week in July Up to 16 weeks paid leave for new parents Paid Family and Medical Leave Modern Health - Mental Health Benefits - Individual and Dependents Fertility benefits Working Advantage Employee Discounts Gym membership In-office lunch stipend provided Exciting opportunities for career growth We are excited to be serving a significant need for a fast-growing market, and are proud of the high-performing team we have brought together so far. If you're someone who wants to engage in new, exciting projects that will challenge your skills in the best way possible, we would love to connect with you. At Iru, we believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences. Iru is proud to be an equal opportunity employer committed to diversity and inclusion in the workplace.Qualified applicants will be considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, physical or mental disability, protected veteran or military status or any other status protected by applicable law.
Aug 24, 2026
Full time
About Iru Iru is the AI-powered security & IT platform used by the world's fastest-growing companies to secure their users, apps, and devices. Built for the AI era, Iru unifies identity & access, endpoint security & management, and compliance automation-collapsing the stack and giving IT & security time and control back. Iru is backed by some of the smartest investors in tech-General Catalyst, Tiger Global, Felicis, Greycroft, and First Round Capital. In July 2024, Iru raised $100 million from General Catalyst, valuing the company at $850 million. Customers include Cursor, Vercel, Lovable, Replit, and Mercor, and Iru partners with industry leaders such as ServiceNow and AWS. Iru was named to Forbes' America's Best Startup Employers 2025 list for employee engagement and satisfaction. The Opportunity As a Customer Success Manager at Iru, you will partner with strategic enterprise customers across EMEA to drive long-term success and value realization. You will act as a trusted advisor to senior stakeholders, helping organisations modernise their IT and security operations through Iru's unified platform. This is a London-based hybrid role, with in-office presence Tuesday through Thursday. You will manage complex, multi-country accounts and play a key role in establishing Iru's reputation across the region. Success in this role means driving retention and expansion within strategic accounts while navigating regional complexity and delivering measurable business outcomes. What You'll Do Manage a portfolio of enterprise customers across EMEA Build relationships with executive stakeholders across multiple regions Develop and execute tailored success plans aligned to business goals Lead onboarding, enablement, and executive business reviews Drive adoption, ROI, and long-term customer value Identify and drive expansion opportunities with Sales Navigate complex, multi-country account structures Act as the voice of the customer to influence internal strategy What You'll Bring 3-6+ years of customer success or account management experience in SaaS Experience managing enterprise or strategic accounts (high ACV, complex orgs) Experience working across EMEA markets and multi-country environments Strong executive presence and consultative approach Excellent communication, stakeholder management, and presentation skills Ability to operate in a fast-paced, high-growth environment Benefits & Perks Competitive salary Hybrid work environment (3 days in office per week) 100% private healthcare coverage reimbursement for individual and dependents HealthShield Cash Plan Nursery Salary Sacrifice Scheme Workplace Pension (Employer 4%/ Employee 5% of gross salary) 20 days PTO Equity for full-time employees Iru Wellness Week off first week in July Up to 16 weeks paid leave for new parents Paid Family and Medical Leave Modern Health - Mental Health Benefits - Individual and Dependents Fertility benefits Working Advantage Employee Discounts Gym membership In-office lunch stipend provided Exciting opportunities for career growth We are excited to be serving a significant need for a fast-growing market, and are proud of the high-performing team we have brought together so far. If you're someone who wants to engage in new, exciting projects that will challenge your skills in the best way possible, we would love to connect with you. At Iru, we believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences. Iru is proud to be an equal opportunity employer committed to diversity and inclusion in the workplace.Qualified applicants will be considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, physical or mental disability, protected veteran or military status or any other status protected by applicable law.
Iru, the AI-powered security & IT platform, is hiring a Customer Success Manager in London. You will partner with strategic enterprise customers across EMEA to drive long-term success and value realization and act as a trusted advisor to senior stakeholders. This London-based hybrid role includes in-office presence Tuesday through Thursday. You will manage complex multi-country accounts, lead onboarding and executive reviews, and drive adoption, ROI, and expansion opportunities while shaping
Aug 24, 2026
Full time
Iru, the AI-powered security & IT platform, is hiring a Customer Success Manager in London. You will partner with strategic enterprise customers across EMEA to drive long-term success and value realization and act as a trusted advisor to senior stakeholders. This London-based hybrid role includes in-office presence Tuesday through Thursday. You will manage complex multi-country accounts, lead onboarding and executive reviews, and drive adoption, ROI, and expansion opportunities while shaping
Own Every Moment at NetApp At NetApp, your ideas power innovation. We lead in intelligent data infrastructure-delivering unified storage, integrated data services, and solutions that help organizations unlock the full potential of their data, from AI to multicloud. Ready to innovate and contribute to our path to $10B? Here, you'll collaborate with passionate teams, tackle real-world challenges, and see your impact in how customers transform and grow. If you're ready to bring curiosity, creativity, and drive to every moment, NetApp is where your journey begins. Join teams that innovate to elevate, drive results, and excel together across every function. Job Summary: NetApp is uniquely positioned to help organizations unlock the value of AI through the data they already manage. With a significant share of the world's unstructured data residing on NetApp, we help enterprises and public sector organizations build and scale AI initiatives across training, inferencing, data pipelines, RAG architectures, sovereign AI platforms, and modern AI infrastructure. The AI Business Development Manager will be responsible for creating demand, generating qualified pipeline, and accelerating AI-related business growth across EMEA/LATAM. This is a highly strategic business development role focused on identifying opportunities, engaging customers and partners, and converting AI interest into measurable pipeline and bookings. Success is measured by pipeline creation, opportunity progression, and revenue impact. Key Responsibilities: Drive AI Pipeline & Growth Lead AI pipeline generation across EMEA/LATAM, creating qualified opportunities and driving business growth. Identify, prioritize, and engage target accounts using market insights, AI adoption trends, and installed-base opportunities. Partner with Sales, Marketing, and strategic partners to execute demand-generation activities that create pipeline and accelerate bookings. Build relationships with senior customer stakeholders and help shape AI strategies and opportunities. Expand AI adoption within existing customers and support acquisition of net-new AI-focused organizations. Develop AI Go-to-Market Strategy Develop and refine AI value propositions covering AI infrastructure, data pipelines, sovereign AI, inferencing, and emerging AI workloads. Build repeatable go-to-market programs including account targeting, messaging, competitive positioning, and business value frameworks. Measure and optimize program performance based on pipeline generation, opportunity progression, and business impact. Enable Sales & Partners Equip Client Executives, Systems Engineers, and partners with the tools and knowledge needed to identify and advance AI opportunities. Deliver enablement, account planning support, and strategic guidance to increase AI opportunity creation. Support key opportunities through executive engagement, business case development, and competitive strategy. Build the AI Ecosystem Develop relationships with hyperscalers, GPU vendors, systems integrators, AI software providers, and cloud partners. Drive joint go-to-market initiatives and partner-led pipeline generation. Success Measures Generate consistent, high-quality AI pipeline across EMEA/LATAM. Increase AI-related bookings and improve conversion rates. Grow AI adoption within existing customers and secure new AI-focused accounts. Increase partner-sourced opportunities and ecosystem engagement. Drive adoption of AI sales plays across the wider Sales and technical organizations. Job Requirements: Required 8+ years of experience in Business Development, Strategic Sales, Go-to-Market, AI, Cloud, or Enterprise Technology roles. Proven track record of generating pipeline and influencing business growth within emerging or high-growth technology markets. Experience creating target account strategies and executing measurable outbound demand-generation programs. Working knowledge of AI infrastructure, including GPU environments, model training and inferencing, data pipelines, RAG architectures, vector databases, and AI platforms. Ability to translate technical capabilities into business outcomes and executive-level value propositions. Strong stakeholder management, collaboration, and influencing skills across matrixed organizations. Fluent English and willingness to travel across EMEA/LATAM as required. Preferred Experience working with hyperscalers, AI ecosystem partners, systems integrators, or channel-led sales models. Understanding of AI regulation, data sovereignty, and compliance considerations across Europe and international markets. Experience building new GTM motions, market development programs, and strategic growth initiatives from the ground up. Existing relationships within the AI ecosystem, including AI startups, sovereign AI initiatives, cloud providers, GPU vendors, or AI-focused partners. Additional European language skills are advantageous. Why Join NetApp? This is an opportunity to help shape NetApp's AI growth strategy across EMEA and LATAM. You will work at the intersection of AI, data, cloud, and infrastructure, enabling organizations to accelerate AI adoption while helping build a scalable, repeatable growth engine for one of the industry's most important technology markets. At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process. Equal Opportunity Employer: NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification. Why You'll Thrive at NetApp At NetApp, you won't wait for the perfect moment-you'll make it. The early planning, the extra thought, the bold idea that turns good into great: That's how our people operate and how we continue to push the boundaries of data infrastructure. NetApp is the trusted partner for organizations transforming data into opportunity. As the only enterprise-grade storage service natively embedded in Google Cloud, AWS, and Microsoft Azure, we empower customers to run everything from traditional workloads to enterprise AI with unmatched performance, resilience, and security. Our culture We celebrate mold breakers, bold thinkers, and problem solvers. We reward initiative, impact, and ownership. We provide flexibility so you can balance professional ambition with your personal life. Here, differences are not just welcomed-they drive everything we do. If you're ready to innovate, rise to the challenge, and own every moment - make your next move your best one. Apply now. Submitting an Application To ensure a streamlined and fair hiring process for all candidates, our team only reviews applications submitted through our company website. This practice allows us to track, assess, and respond to applicants efficiently. Emailing our employees, recruiters, or Human Resources personnel directly will not influence your application. AI Disclosure For select roles, some stages of our hiring process may use artificial intelligence tools to help evaluate applications and candidate selection. These tools support-rather than replace-human decision-making.
Aug 24, 2026
Full time
Own Every Moment at NetApp At NetApp, your ideas power innovation. We lead in intelligent data infrastructure-delivering unified storage, integrated data services, and solutions that help organizations unlock the full potential of their data, from AI to multicloud. Ready to innovate and contribute to our path to $10B? Here, you'll collaborate with passionate teams, tackle real-world challenges, and see your impact in how customers transform and grow. If you're ready to bring curiosity, creativity, and drive to every moment, NetApp is where your journey begins. Join teams that innovate to elevate, drive results, and excel together across every function. Job Summary: NetApp is uniquely positioned to help organizations unlock the value of AI through the data they already manage. With a significant share of the world's unstructured data residing on NetApp, we help enterprises and public sector organizations build and scale AI initiatives across training, inferencing, data pipelines, RAG architectures, sovereign AI platforms, and modern AI infrastructure. The AI Business Development Manager will be responsible for creating demand, generating qualified pipeline, and accelerating AI-related business growth across EMEA/LATAM. This is a highly strategic business development role focused on identifying opportunities, engaging customers and partners, and converting AI interest into measurable pipeline and bookings. Success is measured by pipeline creation, opportunity progression, and revenue impact. Key Responsibilities: Drive AI Pipeline & Growth Lead AI pipeline generation across EMEA/LATAM, creating qualified opportunities and driving business growth. Identify, prioritize, and engage target accounts using market insights, AI adoption trends, and installed-base opportunities. Partner with Sales, Marketing, and strategic partners to execute demand-generation activities that create pipeline and accelerate bookings. Build relationships with senior customer stakeholders and help shape AI strategies and opportunities. Expand AI adoption within existing customers and support acquisition of net-new AI-focused organizations. Develop AI Go-to-Market Strategy Develop and refine AI value propositions covering AI infrastructure, data pipelines, sovereign AI, inferencing, and emerging AI workloads. Build repeatable go-to-market programs including account targeting, messaging, competitive positioning, and business value frameworks. Measure and optimize program performance based on pipeline generation, opportunity progression, and business impact. Enable Sales & Partners Equip Client Executives, Systems Engineers, and partners with the tools and knowledge needed to identify and advance AI opportunities. Deliver enablement, account planning support, and strategic guidance to increase AI opportunity creation. Support key opportunities through executive engagement, business case development, and competitive strategy. Build the AI Ecosystem Develop relationships with hyperscalers, GPU vendors, systems integrators, AI software providers, and cloud partners. Drive joint go-to-market initiatives and partner-led pipeline generation. Success Measures Generate consistent, high-quality AI pipeline across EMEA/LATAM. Increase AI-related bookings and improve conversion rates. Grow AI adoption within existing customers and secure new AI-focused accounts. Increase partner-sourced opportunities and ecosystem engagement. Drive adoption of AI sales plays across the wider Sales and technical organizations. Job Requirements: Required 8+ years of experience in Business Development, Strategic Sales, Go-to-Market, AI, Cloud, or Enterprise Technology roles. Proven track record of generating pipeline and influencing business growth within emerging or high-growth technology markets. Experience creating target account strategies and executing measurable outbound demand-generation programs. Working knowledge of AI infrastructure, including GPU environments, model training and inferencing, data pipelines, RAG architectures, vector databases, and AI platforms. Ability to translate technical capabilities into business outcomes and executive-level value propositions. Strong stakeholder management, collaboration, and influencing skills across matrixed organizations. Fluent English and willingness to travel across EMEA/LATAM as required. Preferred Experience working with hyperscalers, AI ecosystem partners, systems integrators, or channel-led sales models. Understanding of AI regulation, data sovereignty, and compliance considerations across Europe and international markets. Experience building new GTM motions, market development programs, and strategic growth initiatives from the ground up. Existing relationships within the AI ecosystem, including AI startups, sovereign AI initiatives, cloud providers, GPU vendors, or AI-focused partners. Additional European language skills are advantageous. Why Join NetApp? This is an opportunity to help shape NetApp's AI growth strategy across EMEA and LATAM. You will work at the intersection of AI, data, cloud, and infrastructure, enabling organizations to accelerate AI adoption while helping build a scalable, repeatable growth engine for one of the industry's most important technology markets. At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process. Equal Opportunity Employer: NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification. Why You'll Thrive at NetApp At NetApp, you won't wait for the perfect moment-you'll make it. The early planning, the extra thought, the bold idea that turns good into great: That's how our people operate and how we continue to push the boundaries of data infrastructure. NetApp is the trusted partner for organizations transforming data into opportunity. As the only enterprise-grade storage service natively embedded in Google Cloud, AWS, and Microsoft Azure, we empower customers to run everything from traditional workloads to enterprise AI with unmatched performance, resilience, and security. Our culture We celebrate mold breakers, bold thinkers, and problem solvers. We reward initiative, impact, and ownership. We provide flexibility so you can balance professional ambition with your personal life. Here, differences are not just welcomed-they drive everything we do. If you're ready to innovate, rise to the challenge, and own every moment - make your next move your best one. Apply now. Submitting an Application To ensure a streamlined and fair hiring process for all candidates, our team only reviews applications submitted through our company website. This practice allows us to track, assess, and respond to applicants efficiently. Emailing our employees, recruiters, or Human Resources personnel directly will not influence your application. AI Disclosure For select roles, some stages of our hiring process may use artificial intelligence tools to help evaluate applications and candidate selection. These tools support-rather than replace-human decision-making.
Product Marketing Manager - Legal £80 -90k Basic Fully Remote, UK B2B SaaS Legal SaaS The product is proven. The market is there. The PMM function isn't. That's where you come in. You'll shape the positioning, messaging and go-to-market strategy for an established B2B Legal SaaS platform used by enterprise Legal clientele. Not inherit someone else's playbook. Build the one that drives the next stage of growth. This profitable, product-led SaaS business focusing on Legal, has an established enterprise customer base and a sophisticated knowledge platform built natively within Microsoft 365. The SaaS product brings knowledge management, enterprise search, intranets, extranets, client portals and embedded AI together within one platform. The technology is established. The product team is strong. Recent enterprise sales performance is moving firmly in the right direction. What's missing is a dedicated Product Marketing Manager to connect the product, market and commercial story. What you'll own You'll define how the platform is positioned, who it is for and why buyers should choose it. That includes: Positioning, messaging, personas and competitive intelligence. Go-to-market strategy, product-led campaigns and demand generation. Sales enablement including decks, battlecards, guides, case studies and proposals. Your success will not be measured by website traffic, content volume or how many campaigns you launched. It will be measured by qualified opportunities and the contribution product marketing makes to revenue. You'll work directly with Product, Sales and senior leadership, with regular access to customers and prospects. You'll use those conversations to sharpen the message, improve campaigns and feed genuine market insight back into the roadmap. You'll also become one of the visible faces of the product. That could mean delivering a webinar, running a product demonstration, presenting at an industry event or confidently answering detailed questions from enterprise buyers. There are typically several UK and international events each year, including occasional travel to the US. This probably suits you if You've spent at least three years specifically within Product Marketing for a B2B software or SaaS business - WITHIN THE LEGAL space. You must have worked within the legal domain as a PMM. Not general marketing with occasional product content. You understand positioning, messaging, enterprise buying journeys, go-to-market planning and sales enablement. You can also show how your work influenced pipeline, qualified leads or revenue. Experience around knowledge management, enterprise search, digital workplace technology or content platforms would be particularly valuable. You'll need to move comfortably between strategy and execution. One day you may be challenging the market positioning with senior leaders within legal. The next, you could be writing a landing page, improving a sales deck or preparing for a product demonstration. You'll also need enough confidence to challenge strong opinions rather than simply agreeing with them. This is a flat, direct and highly technical environment. You'll have access to senior decision-makers within legal, but you'll be expected to hold your own. What you'll get £80,000 - £90,000 basic salary. Fully remote working anywhere in the UK. 25 days' holiday plus bank holidays. Flexible working and direct access to senior leadership. The freedom to build a genuine product marketing function. A visible role around Microsoft 365, enterprise knowledge and AI. This is not a marketing coordination role and it will not suit someone whose experience is mainly B2C, PPC, social media management or generic campaign delivery. It is an opportunity to shape how an established legal enterprise SaaS product is understood, bought and taken to market. Your CV does not need to be perfect or completely up to date. Drop an email to simon com for a confidential conversation.
Aug 24, 2026
Full time
Product Marketing Manager - Legal £80 -90k Basic Fully Remote, UK B2B SaaS Legal SaaS The product is proven. The market is there. The PMM function isn't. That's where you come in. You'll shape the positioning, messaging and go-to-market strategy for an established B2B Legal SaaS platform used by enterprise Legal clientele. Not inherit someone else's playbook. Build the one that drives the next stage of growth. This profitable, product-led SaaS business focusing on Legal, has an established enterprise customer base and a sophisticated knowledge platform built natively within Microsoft 365. The SaaS product brings knowledge management, enterprise search, intranets, extranets, client portals and embedded AI together within one platform. The technology is established. The product team is strong. Recent enterprise sales performance is moving firmly in the right direction. What's missing is a dedicated Product Marketing Manager to connect the product, market and commercial story. What you'll own You'll define how the platform is positioned, who it is for and why buyers should choose it. That includes: Positioning, messaging, personas and competitive intelligence. Go-to-market strategy, product-led campaigns and demand generation. Sales enablement including decks, battlecards, guides, case studies and proposals. Your success will not be measured by website traffic, content volume or how many campaigns you launched. It will be measured by qualified opportunities and the contribution product marketing makes to revenue. You'll work directly with Product, Sales and senior leadership, with regular access to customers and prospects. You'll use those conversations to sharpen the message, improve campaigns and feed genuine market insight back into the roadmap. You'll also become one of the visible faces of the product. That could mean delivering a webinar, running a product demonstration, presenting at an industry event or confidently answering detailed questions from enterprise buyers. There are typically several UK and international events each year, including occasional travel to the US. This probably suits you if You've spent at least three years specifically within Product Marketing for a B2B software or SaaS business - WITHIN THE LEGAL space. You must have worked within the legal domain as a PMM. Not general marketing with occasional product content. You understand positioning, messaging, enterprise buying journeys, go-to-market planning and sales enablement. You can also show how your work influenced pipeline, qualified leads or revenue. Experience around knowledge management, enterprise search, digital workplace technology or content platforms would be particularly valuable. You'll need to move comfortably between strategy and execution. One day you may be challenging the market positioning with senior leaders within legal. The next, you could be writing a landing page, improving a sales deck or preparing for a product demonstration. You'll also need enough confidence to challenge strong opinions rather than simply agreeing with them. This is a flat, direct and highly technical environment. You'll have access to senior decision-makers within legal, but you'll be expected to hold your own. What you'll get £80,000 - £90,000 basic salary. Fully remote working anywhere in the UK. 25 days' holiday plus bank holidays. Flexible working and direct access to senior leadership. The freedom to build a genuine product marketing function. A visible role around Microsoft 365, enterprise knowledge and AI. This is not a marketing coordination role and it will not suit someone whose experience is mainly B2C, PPC, social media management or generic campaign delivery. It is an opportunity to shape how an established legal enterprise SaaS product is understood, bought and taken to market. Your CV does not need to be perfect or completely up to date. Drop an email to simon com for a confidential conversation.
Own Every Moment at NetApp At NetApp, your ideas power innovation. We lead in intelligent data infrastructure-delivering unified storage, integrated data services, and solutions that help organizations unlock the full potential of their data, from AI to multicloud. Ready to innovate and contribute to our path to $10B? Here, you'll collaborate with passionate teams, tackle real-world challenges, and see your impact in how customers transform and grow. If you're ready to bring curiosity, creativity, and drive to every moment, NetApp is where your journey begins. Join teams that innovate to elevate, drive results, and excel together across every function. Job Summary: NetApp is helping organizations modernize their data infrastructure across hybrid and multi-cloud environments while maintaining control, security, governance, and flexibility. As organizations navigate cloud migrations, data center modernization, regulatory requirements, virtualization changes, and infrastructure refresh cycles, there is a significant opportunity for NetApp to engage earlier in transformation decisions. The Migration & Modernization Business Development Manager is responsible for creating demand, generating qualified pipeline, and accelerating growth across EMEA/LATAM. This is a highly strategic business development role focused on identifying market opportunities, engaging customers and partners, and driving measurable pipeline and bookings growth. Success will be measured by pipeline creation, opportunity progression, and business impact. Key Responsibilities: Drive Pipeline Growth Own the Migration & Modernization pipeline generation strategy across EMEA/LATAM. Identify and prioritize target accounts based on modernization triggers such as infrastructure refreshes, end-of-life technologies, cloud migrations, virtualization changes, regulatory initiatives, and data center transformation projects. Work with Sales, Marketing, and Partners to execute campaigns, workshops, executive engagements, and assessments that generate qualified opportunities. Develop executive-level relationships and engage directly with customers to uncover and qualify opportunities. Accelerate Business Growth Expand opportunities within the existing customer base through modernization and cloud transformation initiatives. Drive net-new business through migration events, competitive displacement opportunities, and infrastructure transformation programs. Identify growth areas, improve conversion rates, and help scale repeatable demand-generation motions. Develop Go-to-Market Plays Create and refine migration and modernization value propositions focused on hybrid cloud, data center modernization, workload mobility, virtualization transformation, sovereignty, compliance, and consumption-based models. Build repeatable programs that provide account targeting, customer messaging, business value frameworks, competitive positioning, and pipeline generation activities. Enable the Field Equip Client Executives, Systems Engineers, and Partner teams with the tools, messaging, and frameworks needed to identify and qualify modernization opportunities. Support strategic opportunities through executive engagement, business case development, and competitive positioning. Partner & Ecosystem Engagement Build joint migration and modernization programs with hyperscalers, systems integrators, managed service providers, cloud providers, and other strategic partners. Drive partner-sourced pipeline through joint customer engagements and migration initiatives. What Success Looks Like Consistent creation of net-new, self-sourced Migration & Modernization pipeline. Growth in bookings and opportunity conversion rates. Increased partner-sourced opportunities and customer expansion initiatives. Greater adoption of modernization plays across Sales and technical teams. Increased engagement earlier in customer transformation decisions. Job Requirements: Required 8+ years of experience in Business Development, Strategic Sales, Go-to-Market, Cloud Transformation, or Infrastructure Modernization. Proven track record of generating pipeline and influencing revenue growth within enterprise technology environments. Experience building target account strategies and identifying opportunities based on business or technology trigger events. Strong understanding of hybrid cloud, multi-cloud, data infrastructure, virtualization, cloud migration, and modernization strategies. Ability to develop and present business cases to senior business and technology leaders, including CIOs and CFOs. Strong stakeholder management and cross-functional leadership skills. Fluent English and willingness to travel across EMEA/LATAM as required. Preferred Experience working with AWS, Microsoft Azure, Google Cloud, or large systems integrators. Understanding of regulatory and sovereignty requirements including DORA, NIS2, and data residency considerations. Experience supporting large-scale migration, virtualization, cloud, or data center transformation projects. Additional European language skills are advantageous. Why Join NetApp? You will play a pivotal role in helping customers modernize their infrastructure, transform how they manage data across hybrid and multi-cloud environments, and shape strategic technology decisions across EMEA and LATAM. This is an opportunity to build and scale a high-impact business motion with direct influence on growth, market expansion, and customer success. At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process. Equal Opportunity Employer: NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification. Why You'll Thrive at NetApp At NetApp, you won't wait for the perfect moment-you'll make it. The early planning, the extra thought, the bold idea that turns good into great: That's how our people operate and how we continue to push the boundaries of data infrastructure. NetApp is the trusted partner for organizations transforming data into opportunity. As the only enterprise-grade storage service natively embedded in Google Cloud, AWS, and Microsoft Azure, we empower customers to run everything from traditional workloads to enterprise AI with unmatched performance, resilience, and security. Our culture We celebrate mold breakers, bold thinkers, and problem solvers. We reward initiative, impact, and ownership. We provide flexibility so you can balance professional ambition with your personal life. Here, differences are not just welcomed-they drive everything we do. If you're ready to innovate, rise to the challenge, and own every moment - make your next move your best one. Apply now. Submitting an Application To ensure a streamlined and fair hiring process for all candidates, our team only reviews applications submitted through our company website. This practice allows us to track, assess, and respond to applicants efficiently. Emailing our employees, recruiters, or Human Resources personnel directly will not influence your application. AI Disclosure For select roles, some stages of our hiring process may use artificial intelligence tools to help evaluate applications and candidate selection. These tools support-rather than replace-human decision-making.
Aug 24, 2026
Full time
Own Every Moment at NetApp At NetApp, your ideas power innovation. We lead in intelligent data infrastructure-delivering unified storage, integrated data services, and solutions that help organizations unlock the full potential of their data, from AI to multicloud. Ready to innovate and contribute to our path to $10B? Here, you'll collaborate with passionate teams, tackle real-world challenges, and see your impact in how customers transform and grow. If you're ready to bring curiosity, creativity, and drive to every moment, NetApp is where your journey begins. Join teams that innovate to elevate, drive results, and excel together across every function. Job Summary: NetApp is helping organizations modernize their data infrastructure across hybrid and multi-cloud environments while maintaining control, security, governance, and flexibility. As organizations navigate cloud migrations, data center modernization, regulatory requirements, virtualization changes, and infrastructure refresh cycles, there is a significant opportunity for NetApp to engage earlier in transformation decisions. The Migration & Modernization Business Development Manager is responsible for creating demand, generating qualified pipeline, and accelerating growth across EMEA/LATAM. This is a highly strategic business development role focused on identifying market opportunities, engaging customers and partners, and driving measurable pipeline and bookings growth. Success will be measured by pipeline creation, opportunity progression, and business impact. Key Responsibilities: Drive Pipeline Growth Own the Migration & Modernization pipeline generation strategy across EMEA/LATAM. Identify and prioritize target accounts based on modernization triggers such as infrastructure refreshes, end-of-life technologies, cloud migrations, virtualization changes, regulatory initiatives, and data center transformation projects. Work with Sales, Marketing, and Partners to execute campaigns, workshops, executive engagements, and assessments that generate qualified opportunities. Develop executive-level relationships and engage directly with customers to uncover and qualify opportunities. Accelerate Business Growth Expand opportunities within the existing customer base through modernization and cloud transformation initiatives. Drive net-new business through migration events, competitive displacement opportunities, and infrastructure transformation programs. Identify growth areas, improve conversion rates, and help scale repeatable demand-generation motions. Develop Go-to-Market Plays Create and refine migration and modernization value propositions focused on hybrid cloud, data center modernization, workload mobility, virtualization transformation, sovereignty, compliance, and consumption-based models. Build repeatable programs that provide account targeting, customer messaging, business value frameworks, competitive positioning, and pipeline generation activities. Enable the Field Equip Client Executives, Systems Engineers, and Partner teams with the tools, messaging, and frameworks needed to identify and qualify modernization opportunities. Support strategic opportunities through executive engagement, business case development, and competitive positioning. Partner & Ecosystem Engagement Build joint migration and modernization programs with hyperscalers, systems integrators, managed service providers, cloud providers, and other strategic partners. Drive partner-sourced pipeline through joint customer engagements and migration initiatives. What Success Looks Like Consistent creation of net-new, self-sourced Migration & Modernization pipeline. Growth in bookings and opportunity conversion rates. Increased partner-sourced opportunities and customer expansion initiatives. Greater adoption of modernization plays across Sales and technical teams. Increased engagement earlier in customer transformation decisions. Job Requirements: Required 8+ years of experience in Business Development, Strategic Sales, Go-to-Market, Cloud Transformation, or Infrastructure Modernization. Proven track record of generating pipeline and influencing revenue growth within enterprise technology environments. Experience building target account strategies and identifying opportunities based on business or technology trigger events. Strong understanding of hybrid cloud, multi-cloud, data infrastructure, virtualization, cloud migration, and modernization strategies. Ability to develop and present business cases to senior business and technology leaders, including CIOs and CFOs. Strong stakeholder management and cross-functional leadership skills. Fluent English and willingness to travel across EMEA/LATAM as required. Preferred Experience working with AWS, Microsoft Azure, Google Cloud, or large systems integrators. Understanding of regulatory and sovereignty requirements including DORA, NIS2, and data residency considerations. Experience supporting large-scale migration, virtualization, cloud, or data center transformation projects. Additional European language skills are advantageous. Why Join NetApp? You will play a pivotal role in helping customers modernize their infrastructure, transform how they manage data across hybrid and multi-cloud environments, and shape strategic technology decisions across EMEA and LATAM. This is an opportunity to build and scale a high-impact business motion with direct influence on growth, market expansion, and customer success. At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process. Equal Opportunity Employer: NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification. Why You'll Thrive at NetApp At NetApp, you won't wait for the perfect moment-you'll make it. The early planning, the extra thought, the bold idea that turns good into great: That's how our people operate and how we continue to push the boundaries of data infrastructure. NetApp is the trusted partner for organizations transforming data into opportunity. As the only enterprise-grade storage service natively embedded in Google Cloud, AWS, and Microsoft Azure, we empower customers to run everything from traditional workloads to enterprise AI with unmatched performance, resilience, and security. Our culture We celebrate mold breakers, bold thinkers, and problem solvers. We reward initiative, impact, and ownership. We provide flexibility so you can balance professional ambition with your personal life. Here, differences are not just welcomed-they drive everything we do. If you're ready to innovate, rise to the challenge, and own every moment - make your next move your best one. Apply now. Submitting an Application To ensure a streamlined and fair hiring process for all candidates, our team only reviews applications submitted through our company website. This practice allows us to track, assess, and respond to applicants efficiently. Emailing our employees, recruiters, or Human Resources personnel directly will not influence your application. AI Disclosure For select roles, some stages of our hiring process may use artificial intelligence tools to help evaluate applications and candidate selection. These tools support-rather than replace-human decision-making.
