Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Our Shared Service Centre team (SSC) provides essential support to a number of teams across our firm. As well as assisting on large-scale operations, beyond the capacity of a core specialist team, they provide the unparalleled expertise we need to keep moving forward. As part of this friendly department, you'll have the chance to work on exciting projects and develop your skillset. There's real opportunity, making it a great chance to use industry knowledge and experience to solve problems in your next career step, or it can be a place to learn if you're just starting out. If you want to work on important projects and explore your potential, we'll give you the friendly, supportive working environment to go far. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working pro-actively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. The firm is looking to recruit a Learning and Development Administrator to support BDO's Shared Service centre (SSC). This team is one of several Hubs within BDO's rapidly growing SSC. SSC team members work internally within the business providing support to the external facing members of BDO. To provide support for the overall PQ (Professional Qualifications) Group service delivery, to ensure the needs of internal customers and SLAs are met. To develop as a subject matter expert for L&D administration and represent industry best practice. Working closely with the Professional Qualifications and SSC L&D Team to manage central administration and enable the analysis of the learning offering. This role reports into the Learning and Development Team Leader. You'll be someone with: Experience of working with learning management systems Experience of working with external vendors and managing billing, invoicing and service level agreements Excellent IT / Excel skills Strong stakeholder engagement and experience of collaborative working in a Centre of Excellence Model preferable Experience of learning analytics and interpretation of data to produce meaningful reports and information Some stakeholder management skills demonstrating appropriate levels of gravitas and credibility At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
May 06, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Our Shared Service Centre team (SSC) provides essential support to a number of teams across our firm. As well as assisting on large-scale operations, beyond the capacity of a core specialist team, they provide the unparalleled expertise we need to keep moving forward. As part of this friendly department, you'll have the chance to work on exciting projects and develop your skillset. There's real opportunity, making it a great chance to use industry knowledge and experience to solve problems in your next career step, or it can be a place to learn if you're just starting out. If you want to work on important projects and explore your potential, we'll give you the friendly, supportive working environment to go far. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working pro-actively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. The firm is looking to recruit a Learning and Development Administrator to support BDO's Shared Service centre (SSC). This team is one of several Hubs within BDO's rapidly growing SSC. SSC team members work internally within the business providing support to the external facing members of BDO. To provide support for the overall PQ (Professional Qualifications) Group service delivery, to ensure the needs of internal customers and SLAs are met. To develop as a subject matter expert for L&D administration and represent industry best practice. Working closely with the Professional Qualifications and SSC L&D Team to manage central administration and enable the analysis of the learning offering. This role reports into the Learning and Development Team Leader. You'll be someone with: Experience of working with learning management systems Experience of working with external vendors and managing billing, invoicing and service level agreements Excellent IT / Excel skills Strong stakeholder engagement and experience of collaborative working in a Centre of Excellence Model preferable Experience of learning analytics and interpretation of data to produce meaningful reports and information Some stakeholder management skills demonstrating appropriate levels of gravitas and credibility At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Forvis Mazars is a leading global professional services network providing audit & assurance, tax, and advisory services. Forvis Mazars in the UK spans 14 offices across the nation and has over 3,400 professionals, with 190 partners. We have a clear purpose and a shared commitment to shape a better future. You'll join a collaborative and inclusive team where you're supported to grow your skills, explore new opportunities, and contribute from day one. You'll work with a diverse client base, develop meaningful connections, and gain experience that extends beyond your local team. Together, we grow , belong and impact . Market Risk / CCR Quant Analyst - AVP/VP Level - Consultancy We are seeking an experienced Senior Consultant, Manager OR Associate Director (AVP to VP Level) to join our Market Risk advisory practice, focused on delivering innovative quantitative solutions to clients. In this role, you will leverage your deep quantitative expertise to advise clients on risk measurement, modelling, and regulatory compliance, contributing directly to their strategic decision-making progress. Responsibilities Lead small and large multidisciplinary engagements and manage client relationships, provide advanced quantitative analysis and modelling to address complex market risk challenges Develop, validate, and implement quantitative risk models (including cVaR, CCR and xVA) Provide thought leadership in quantitative methodologies, regulatory requirements (e.g. Basel III/IV, FRTB), derivatives pricing techniques, and industry best practices Lead project teams, mentor and supervise junior team members, and ensure high-quality delivery Support business development initiatives, including identifying new opportunities and developing proposals What are we looking for? Minimum of 3-8 years of relevant experience in quantitative modelling, market risk management, derivatives pricing, or risk advisory within financial services Demonstrated experience in one or more of the following areas: derivatives pricing, stochastic modelling techniques, statistical methods including AI/ML, and programming (e.g. Python, R, C++) Excellent analytical and problem-solving skills with the ability to translate complex quantitative concepts clearly to non-technical stakeholders What we offer? A dynamic, collaborative, inclusive work environment Opportunities to work with leading global financial institutions on challenging and impactful projects Continuous professional development with tailored training and mentorship Diversity, Equity & Inclusion At Forvis Mazars diversity, equity and inclusion are central to our values. We value our people's unique backgrounds, perspectives, and experience, and know this diversity create better outcomes for our clients. We seek to attract, develop, and retain the best talent, inclusive of sex, ethnicity, disability, socio-economic background, sexual orientation, gender identity, nationality, and faith. We select candidates based on skills, knowledge, qualifications, and experience and aim to support all our team members to reach their potential. At Forvis Mazars, we promote an environment in which you can grow your skills, belong to a team that values your ideas, and make an impact that matters.
May 06, 2026
Full time
Forvis Mazars is a leading global professional services network providing audit & assurance, tax, and advisory services. Forvis Mazars in the UK spans 14 offices across the nation and has over 3,400 professionals, with 190 partners. We have a clear purpose and a shared commitment to shape a better future. You'll join a collaborative and inclusive team where you're supported to grow your skills, explore new opportunities, and contribute from day one. You'll work with a diverse client base, develop meaningful connections, and gain experience that extends beyond your local team. Together, we grow , belong and impact . Market Risk / CCR Quant Analyst - AVP/VP Level - Consultancy We are seeking an experienced Senior Consultant, Manager OR Associate Director (AVP to VP Level) to join our Market Risk advisory practice, focused on delivering innovative quantitative solutions to clients. In this role, you will leverage your deep quantitative expertise to advise clients on risk measurement, modelling, and regulatory compliance, contributing directly to their strategic decision-making progress. Responsibilities Lead small and large multidisciplinary engagements and manage client relationships, provide advanced quantitative analysis and modelling to address complex market risk challenges Develop, validate, and implement quantitative risk models (including cVaR, CCR and xVA) Provide thought leadership in quantitative methodologies, regulatory requirements (e.g. Basel III/IV, FRTB), derivatives pricing techniques, and industry best practices Lead project teams, mentor and supervise junior team members, and ensure high-quality delivery Support business development initiatives, including identifying new opportunities and developing proposals What are we looking for? Minimum of 3-8 years of relevant experience in quantitative modelling, market risk management, derivatives pricing, or risk advisory within financial services Demonstrated experience in one or more of the following areas: derivatives pricing, stochastic modelling techniques, statistical methods including AI/ML, and programming (e.g. Python, R, C++) Excellent analytical and problem-solving skills with the ability to translate complex quantitative concepts clearly to non-technical stakeholders What we offer? A dynamic, collaborative, inclusive work environment Opportunities to work with leading global financial institutions on challenging and impactful projects Continuous professional development with tailored training and mentorship Diversity, Equity & Inclusion At Forvis Mazars diversity, equity and inclusion are central to our values. We value our people's unique backgrounds, perspectives, and experience, and know this diversity create better outcomes for our clients. We seek to attract, develop, and retain the best talent, inclusive of sex, ethnicity, disability, socio-economic background, sexual orientation, gender identity, nationality, and faith. We select candidates based on skills, knowledge, qualifications, and experience and aim to support all our team members to reach their potential. At Forvis Mazars, we promote an environment in which you can grow your skills, belong to a team that values your ideas, and make an impact that matters.
About Us We are part of International Airlines Group (IAG), one of the world's leading airline groups and owner of some of the biggest brands in the sky. IAG Transform provides creative and innovative solutions to drive sustainable transformation by delivering procurement and airline services, as well as group-wide systems across IAG. Each operating company benefits from the Transform centralised model, driving efficiencies, automation, and economies of scale. Purpose of the role The Cognitive Automation Factory Ecosystem and Operations Lead is a senior leadership role responsible for the end-to-end operational performance, ecosystem management, and strategic evolution of the Group's Cognitive Automation Factory. This role is effectively the operational backbone and successor-level counterpart to the Head of Cognitive Automation. It ensures that the CAF operates as a high-performance, multi-technology, multi-partner industrial engine capable of delivering 8-figure business benefits through applied AI and automation. The successful candidate will combine deep automation expertise, enterprise-grade delivery leadership, and strong commercial acumen to: Lead large, blended teams (internal and external) Engage senior stakeholders across operating companies Manage strategic technology and delivery partners Own operational governance, standards, and performance metrics Drive sustainable, measurable EBIT impact Your responsibilities 1. Factory Leadership & Operational Excellence Lead the operational performance of the Cognitive Automation Factory across the Group. Industrialise AI and automation delivery through standardised engineering practices, governance, quality controls and reusable frameworks. Ensure predictable, high-quality delivery across multiple concurrent programmes and products. Own delivery economics, capacity planning, utilisation, and multi-shore optimisation. 2. Business Value & Benefits Realisation Ensure all AI and automation initiatives are anchored in measurable business value. Track and govern realised vs. forecast benefits (cost-out, productivity, error reduction, revenue enablement). Act as a senior escalation point for underperforming initiatives. Partner with Finance and OpCo stakeholders to validate tangible benefits delivered. 3. Ecosystem & Partner Management Lead and optimise a blended ecosystem of strategic partners and internal engineering squads. Manage commercial performance, contractual KPIs, and delivery standards. Ensure knowledge transfer and capability uplift within the internal team. Maintain a competitive, scalable, and innovation-led partner model. 4. Technology & Architecture Governance Provide senior oversight across the automation and AI technology stack, including: o RPA platforms (e.g., UiPath, Power Automate) o AWS-based cloud-native architectureso Agentic AI frameworks (Agent Core, LangChain, LangGraph) o Large Language Models (multi-model strategy) o Orchestration frameworks and event-driven architectures o Document AI and extraction (e.g., Berdock)o EVAL frameworks and LLM evaluation methodologies o Observability, monitoring and guardrails for AI agents Ensure scalable, secure, compliant and production-grade solutions. Champion best practices in AI governance, risk management, and model lifecycle management. 5. Senior Stakeholder Engagement Engage senior leaders across operating companies at Director and C-level. Translate AI and automation capabilities into business language. Influence prioritisation decisions and roadmap alignment across the Group. Represent the CAF in senior governance forums. 6. Talent & Capability Development Build and mentor high-performing automation and AI delivery leaders. Establish clear career paths and succession planning within the CAF. Foster a culture of engineering excellence, accountability, and measurable impact. Drive continuous capability uplift across RPA, AI, and agentic systems. Your skills, experience and qualifications Essential Experience 12+ years' experience in enterprise technology delivery, with at least 7+ years leading large-scale automation or AI programmes. Proven track record of delivering significant, tangible business benefits through applied AI and automation. Experience managing multi-disciplinary teams combining internal staff and strategic delivery partners. Experience operating at senior stakeholder level (Director/C-level engagement). Strong commercial acumen, including budget ownership and benefits tracking. Technical Depth (Non-Hands-On but Credible) The candidate must have sufficient depth to challenge architects and engineers credibly, even if not coding daily. Demonstrated expertise in: RPA platforms such as UiPath and Power Automate Cloud-native architectures (preferably AWS) Agentic AI frameworks (LangChain, LangGraph, agent orchestration) Multi-LLM strategies and model selection EVAL frameworks for LLM/agent performance Observability, logging, guardrails and governance for AI agents Workflow orchestration and integration patterns Enterprise-grade security and compliance considerations for AI systems Desirable Experience within aviation, transportation, logistics, or other complex operational industries. Experience scaling an AI or automation factory model. Exposure to regulated environments. Knowledge of EU AI Act and enterprise AI governance frameworks. Personal Attributes Strategic thinker with strong operational discipline. Calm under pressure in complex, multi-stakeholder environments. Commercially sharp, data-driven, and outcome-oriented. High credibility with both engineers and executives. Not dazzled by hype. Focused on value. What we offer The chance to enjoy a challenging career in an exciting, fast-moving environment in a dynamic industry. The opportunity to work in a multi-cultural environment with great offices in many locations. We support our people in maintaining work/life balance, as well as providing the many benefits one would expect from a global organisation, including health insurance, pension and performance bonuses. We are an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law
May 05, 2026
Full time
About Us We are part of International Airlines Group (IAG), one of the world's leading airline groups and owner of some of the biggest brands in the sky. IAG Transform provides creative and innovative solutions to drive sustainable transformation by delivering procurement and airline services, as well as group-wide systems across IAG. Each operating company benefits from the Transform centralised model, driving efficiencies, automation, and economies of scale. Purpose of the role The Cognitive Automation Factory Ecosystem and Operations Lead is a senior leadership role responsible for the end-to-end operational performance, ecosystem management, and strategic evolution of the Group's Cognitive Automation Factory. This role is effectively the operational backbone and successor-level counterpart to the Head of Cognitive Automation. It ensures that the CAF operates as a high-performance, multi-technology, multi-partner industrial engine capable of delivering 8-figure business benefits through applied AI and automation. The successful candidate will combine deep automation expertise, enterprise-grade delivery leadership, and strong commercial acumen to: Lead large, blended teams (internal and external) Engage senior stakeholders across operating companies Manage strategic technology and delivery partners Own operational governance, standards, and performance metrics Drive sustainable, measurable EBIT impact Your responsibilities 1. Factory Leadership & Operational Excellence Lead the operational performance of the Cognitive Automation Factory across the Group. Industrialise AI and automation delivery through standardised engineering practices, governance, quality controls and reusable frameworks. Ensure predictable, high-quality delivery across multiple concurrent programmes and products. Own delivery economics, capacity planning, utilisation, and multi-shore optimisation. 2. Business Value & Benefits Realisation Ensure all AI and automation initiatives are anchored in measurable business value. Track and govern realised vs. forecast benefits (cost-out, productivity, error reduction, revenue enablement). Act as a senior escalation point for underperforming initiatives. Partner with Finance and OpCo stakeholders to validate tangible benefits delivered. 3. Ecosystem & Partner Management Lead and optimise a blended ecosystem of strategic partners and internal engineering squads. Manage commercial performance, contractual KPIs, and delivery standards. Ensure knowledge transfer and capability uplift within the internal team. Maintain a competitive, scalable, and innovation-led partner model. 4. Technology & Architecture Governance Provide senior oversight across the automation and AI technology stack, including: o RPA platforms (e.g., UiPath, Power Automate) o AWS-based cloud-native architectureso Agentic AI frameworks (Agent Core, LangChain, LangGraph) o Large Language Models (multi-model strategy) o Orchestration frameworks and event-driven architectures o Document AI and extraction (e.g., Berdock)o EVAL frameworks and LLM evaluation methodologies o Observability, monitoring and guardrails for AI agents Ensure scalable, secure, compliant and production-grade solutions. Champion best practices in AI governance, risk management, and model lifecycle management. 5. Senior Stakeholder Engagement Engage senior leaders across operating companies at Director and C-level. Translate AI and automation capabilities into business language. Influence prioritisation decisions and roadmap alignment across the Group. Represent the CAF in senior governance forums. 6. Talent & Capability Development Build and mentor high-performing automation and AI delivery leaders. Establish clear career paths and succession planning within the CAF. Foster a culture of engineering excellence, accountability, and measurable impact. Drive continuous capability uplift across RPA, AI, and agentic systems. Your skills, experience and qualifications Essential Experience 12+ years' experience in enterprise technology delivery, with at least 7+ years leading large-scale automation or AI programmes. Proven track record of delivering significant, tangible business benefits through applied AI and automation. Experience managing multi-disciplinary teams combining internal staff and strategic delivery partners. Experience operating at senior stakeholder level (Director/C-level engagement). Strong commercial acumen, including budget ownership and benefits tracking. Technical Depth (Non-Hands-On but Credible) The candidate must have sufficient depth to challenge architects and engineers credibly, even if not coding daily. Demonstrated expertise in: RPA platforms such as UiPath and Power Automate Cloud-native architectures (preferably AWS) Agentic AI frameworks (LangChain, LangGraph, agent orchestration) Multi-LLM strategies and model selection EVAL frameworks for LLM/agent performance Observability, logging, guardrails and governance for AI agents Workflow orchestration and integration patterns Enterprise-grade security and compliance considerations for AI systems Desirable Experience within aviation, transportation, logistics, or other complex operational industries. Experience scaling an AI or automation factory model. Exposure to regulated environments. Knowledge of EU AI Act and enterprise AI governance frameworks. Personal Attributes Strategic thinker with strong operational discipline. Calm under pressure in complex, multi-stakeholder environments. Commercially sharp, data-driven, and outcome-oriented. High credibility with both engineers and executives. Not dazzled by hype. Focused on value. What we offer The chance to enjoy a challenging career in an exciting, fast-moving environment in a dynamic industry. The opportunity to work in a multi-cultural environment with great offices in many locations. We support our people in maintaining work/life balance, as well as providing the many benefits one would expect from a global organisation, including health insurance, pension and performance bonuses. We are an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law
Salary: £48,000 per annum Contract Type : Permanent Location : UK (minimum 2 days per week in the London office) Work Pattern : Full-time, 37.5 hours per week with the opportunity for flexible working hours Reporting To : Associate Director Advocacy & Campaigns HOW TO APPLY Please submit an anonymised CV and covering letter (please remove any identifying details such as name, address, or photos) by 23:00 on Monday 25 May via Workable. In your covering letter, please demonstrate your motivations for applying for the role, how the position aligns with your career plans, and the experience (professional, voluntary, or lived) that makes you a strong fit for the role in line with our values and the criteria outlined in the job description. We encourage candidates to ensure their responses reflect their own skills, experiences, and personal voice. If AI tools are used, candidates will be asked to explain how and why they used them. Please see our Using AI - Guidance for Job Applicants for further assistance. INTERVIEW STAGES The selection process will consist of three stages (dates will be confirmed with shortlisted candidates): First-round interview w/c 1 June 2026 Second-round interview w/c 15 June 2026 Candidates will be asked to prepare a presentation (10 minutes maximum) on a policy and campaigning topic. Candidates should allocate no more than 3 hours to prepare this task. ABOUT THE ROLE Mission 44 exists to drive change and build a fairer, more inclusive future for young people around the world. As our work continues to expand, so does our ambition to influence policy, shift power, and drive systemic change by addressing the barriers young people face and advancing evidence-based solutions. The Senior Manager, Policy & Campaigns will be central to this mission, leading the development of policy positions and research that strengthens Mission 44's ability to influence decision-makers and shape public discourse. Mission 44's impact model brings together strategic investment (through grantmaking) and targeted influence to drive systemic change. The Senior Manager will work closely with grantmaking teams to ensure that insight from funded work is embedded in policy and research, while also feeding learning and evidence back into funding strategies to strengthen decision-making and maximise impact. The role will lead and manage Mission 44's policy and research agenda, acting as a key point of contact for partners and building trusted relationships across government, the education and youth sectors, and civil society. The role will lead the development of policy recommendations, commission and translate research into clear, actionable outputs, and collaborate with internal teams and partners to align policy priorities with wider organisational objectives and maximise influence. The role also plays a critical role in advocacy and external engagement, ensuring Mission 44's voice is present in key policy moments, supporting strategic campaigns, and connecting research and insight to high-impact opportunities that drive political attention and sustained change at a national and global level. ROLES AND RESPONSIBILITIES POLICY Lead the development and delivery of Mission 44's policy strategy, aligned to organisational priorities and focused on driving systemic change for young people Develop clear, evidence-based policy positions and recommendations that influence government, civil society, the education sector and key decision-makers Build and maintain trusted relationships with policymakers, advisors, think tanks, academics, and sector leaders to strengthen Mission 44's influence Identify and shape opportunities to influence policy agendas, consultations and legislative processes at national and global levels Work cross-functionally to align policy priorities with external engagement and advocacy activity Monitor and analyse political and policy developments across relevant landscapes, leading on timely evidence-led responses and providing strategic insight and recommendations Track and evaluate the impact of policy and advocacy activity, using insights to refine strategy and approach Account manage Mission 44's external policy and research partners and consultants, ensuring high-quality delivery and value for money CAMPAIGNS Support the design and delivery of integrated advocacy campaigns that connect policy, research and storytelling to drive political attention and action Work closely with partners and young people to co-create campaigns, ensuring their voices and experiences shape campaign priorities, policy recommendations and delivery approaches Work cross-functionally with communications and partnerships teams to maximise influence Identify and leverage key moments, partnerships and platforms to elevate Mission 44's voice and policy agenda Contribute to campaign messaging and narratives that translate policy positions into compelling calls to action for target audiences RESEARCH Commission and oversee high-quality research, ensuring outputs are rigorous, relevant, and actionable Translate complex research and data into compelling policy briefs, reports, and insight-driven narratives to support advocacy and influence Ensure all policy and research outputs are accessible, inclusive and reflect the lived experiences of young people ABOUT YOU: SKILLS AND EXPERIENCE ESSENTIAL Strong experience in policy development with a track record of influencing decision-makers Experience shaping or contributing to successful community-led movements, advocacy campaigns or policy change initiatives Deep understanding of political and policy-making processes, ideally in education, employment, social justice, or youth-focused areas Experience in participatory and youth-centred research approaches, including co-creation with young people and gathering insight through polling, perception studies and stakeholder engagement - alongside more traditional research methods Ability to translate complex research and evidence into clear, persuasive policy recommendations and narratives Proven experience building and managing senior stakeholder relationships across government, civil society, education, employment and/or youth sectors Excellent written and verbal communication skills, including producing high-quality briefings, reports and consultation responses Experience leading projects and managing external partners Strategic thinking skills, with the ability to identify and act on opportunities to influence policy agendas DESIRABLE Experience working in or with government, think tanks, charities or advocacy organisations Experience in working with young people to create campaigns or advocacy initiatives Knowledge of UK and/or international policy landscapes relevant to Mission 44's focus areas Familiarity with youth engagement approaches and/or incorporating lived experience into policy development Experience working with high-profile stakeholders Understanding of media and communications as a tool for policy influence PERSONAL QUALITIES Passionate about creating a fairer, more inclusive future for young people around the world Highly motivated, proactive, and able to operate effectively in a fast-paced, evolving environment Strong relationship builder Collaborative mindset, with the ability to work cross-functionally and bring others with you Confident and persuasive, with the ability to engage and influence senior audiences Analytical and curious, with a strong attention to detail Resilient and adaptable, with the ability to manage competing priorities and ambiguity Works flexibly and proactively without close supervision Benefits Enjoy 28 days annual leave, plus a day for your birthday Use our cycle-to-work scheme and free gym access Save for retirement with our generous pension package We finish every Friday at noon in August Optional health insurance and access to an EAP Professional development budget of £1k Unlimited volunteering leave, as agreed with your manager Wellbeing allowance to spend in whatever way works for you Competitive parental leave package
May 05, 2026
Full time
Salary: £48,000 per annum Contract Type : Permanent Location : UK (minimum 2 days per week in the London office) Work Pattern : Full-time, 37.5 hours per week with the opportunity for flexible working hours Reporting To : Associate Director Advocacy & Campaigns HOW TO APPLY Please submit an anonymised CV and covering letter (please remove any identifying details such as name, address, or photos) by 23:00 on Monday 25 May via Workable. In your covering letter, please demonstrate your motivations for applying for the role, how the position aligns with your career plans, and the experience (professional, voluntary, or lived) that makes you a strong fit for the role in line with our values and the criteria outlined in the job description. We encourage candidates to ensure their responses reflect their own skills, experiences, and personal voice. If AI tools are used, candidates will be asked to explain how and why they used them. Please see our Using AI - Guidance for Job Applicants for further assistance. INTERVIEW STAGES The selection process will consist of three stages (dates will be confirmed with shortlisted candidates): First-round interview w/c 1 June 2026 Second-round interview w/c 15 June 2026 Candidates will be asked to prepare a presentation (10 minutes maximum) on a policy and campaigning topic. Candidates should allocate no more than 3 hours to prepare this task. ABOUT THE ROLE Mission 44 exists to drive change and build a fairer, more inclusive future for young people around the world. As our work continues to expand, so does our ambition to influence policy, shift power, and drive systemic change by addressing the barriers young people face and advancing evidence-based solutions. The Senior Manager, Policy & Campaigns will be central to this mission, leading the development of policy positions and research that strengthens Mission 44's ability to influence decision-makers and shape public discourse. Mission 44's impact model brings together strategic investment (through grantmaking) and targeted influence to drive systemic change. The Senior Manager will work closely with grantmaking teams to ensure that insight from funded work is embedded in policy and research, while also feeding learning and evidence back into funding strategies to strengthen decision-making and maximise impact. The role will lead and manage Mission 44's policy and research agenda, acting as a key point of contact for partners and building trusted relationships across government, the education and youth sectors, and civil society. The role will lead the development of policy recommendations, commission and translate research into clear, actionable outputs, and collaborate with internal teams and partners to align policy priorities with wider organisational objectives and maximise influence. The role also plays a critical role in advocacy and external engagement, ensuring Mission 44's voice is present in key policy moments, supporting strategic campaigns, and connecting research and insight to high-impact opportunities that drive political attention and sustained change at a national and global level. ROLES AND RESPONSIBILITIES POLICY Lead the development and delivery of Mission 44's policy strategy, aligned to organisational priorities and focused on driving systemic change for young people Develop clear, evidence-based policy positions and recommendations that influence government, civil society, the education sector and key decision-makers Build and maintain trusted relationships with policymakers, advisors, think tanks, academics, and sector leaders to strengthen Mission 44's influence Identify and shape opportunities to influence policy agendas, consultations and legislative processes at national and global levels Work cross-functionally to align policy priorities with external engagement and advocacy activity Monitor and analyse political and policy developments across relevant landscapes, leading on timely evidence-led responses and providing strategic insight and recommendations Track and evaluate the impact of policy and advocacy activity, using insights to refine strategy and approach Account manage Mission 44's external policy and research partners and consultants, ensuring high-quality delivery and value for money CAMPAIGNS Support the design and delivery of integrated advocacy campaigns that connect policy, research and storytelling to drive political attention and action Work closely with partners and young people to co-create campaigns, ensuring their voices and experiences shape campaign priorities, policy recommendations and delivery approaches Work cross-functionally with communications and partnerships teams to maximise influence Identify and leverage key moments, partnerships and platforms to elevate Mission 44's voice and policy agenda Contribute to campaign messaging and narratives that translate policy positions into compelling calls to action for target audiences RESEARCH Commission and oversee high-quality research, ensuring outputs are rigorous, relevant, and actionable Translate complex research and data into compelling policy briefs, reports, and insight-driven narratives to support advocacy and influence Ensure all policy and research outputs are accessible, inclusive and reflect the lived experiences of young people ABOUT YOU: SKILLS AND EXPERIENCE ESSENTIAL Strong experience in policy development with a track record of influencing decision-makers Experience shaping or contributing to successful community-led movements, advocacy campaigns or policy change initiatives Deep understanding of political and policy-making processes, ideally in education, employment, social justice, or youth-focused areas Experience in participatory and youth-centred research approaches, including co-creation with young people and gathering insight through polling, perception studies and stakeholder engagement - alongside more traditional research methods Ability to translate complex research and evidence into clear, persuasive policy recommendations and narratives Proven experience building and managing senior stakeholder relationships across government, civil society, education, employment and/or youth sectors Excellent written and verbal communication skills, including producing high-quality briefings, reports and consultation responses Experience leading projects and managing external partners Strategic thinking skills, with the ability to identify and act on opportunities to influence policy agendas DESIRABLE Experience working in or with government, think tanks, charities or advocacy organisations Experience in working with young people to create campaigns or advocacy initiatives Knowledge of UK and/or international policy landscapes relevant to Mission 44's focus areas Familiarity with youth engagement approaches and/or incorporating lived experience into policy development Experience working with high-profile stakeholders Understanding of media and communications as a tool for policy influence PERSONAL QUALITIES Passionate about creating a fairer, more inclusive future for young people around the world Highly motivated, proactive, and able to operate effectively in a fast-paced, evolving environment Strong relationship builder Collaborative mindset, with the ability to work cross-functionally and bring others with you Confident and persuasive, with the ability to engage and influence senior audiences Analytical and curious, with a strong attention to detail Resilient and adaptable, with the ability to manage competing priorities and ambiguity Works flexibly and proactively without close supervision Benefits Enjoy 28 days annual leave, plus a day for your birthday Use our cycle-to-work scheme and free gym access Save for retirement with our generous pension package We finish every Friday at noon in August Optional health insurance and access to an EAP Professional development budget of £1k Unlimited volunteering leave, as agreed with your manager Wellbeing allowance to spend in whatever way works for you Competitive parental leave package
Regional Leadership. Operational Performance. Customer Excellence. Are you a senior operational - change & transformation leader with experience in engineering services, lift, construction or a related technical industry ? Liftec Express a leading independent provider of lift maintenance, repair and modernisation services is looking for a Head of Service Operations (London & Southeast) to lead one of its most critical regions. This is a high-impact leadership role responsible for safety, operational performance, customer satisfaction and full P&L ownership, driving service & repair excellence across a large and complex service portfolio. You ll play a key role in shaping operational standards, improving performance and supporting the continued growth of the business. The Role at a Glance Head of Service Operations (Service & Repairs) Dartford, Kent - covering London & Southeast Competitive Base Salary Plus Extensive Benefits Package inc Car Allowance, Bonus, Generous Pension Full Time Company: Pioneer of the British lift industry. Formerly part of global brand Otis now Private Equity-backed by R Capital. An independent engineering services provider specialising in lift maintenance, repair, modernisation and installation. Pedigree: Supporting major infrastructure across commercial buildings, hospitals, retail estates, transport hubs and government facilities. Culture: Safety, Ethics & Quality Focused The Opportunity This is a pivotal role leading Liftec Express service and repairs operations across London and the Southeast. You will take full ownership of operational delivery, ensuring safe, reliable and high-quality service while driving efficiency, productivity, customer satisfaction and profitability. Working closely with the Managing Director and leadership team, you will lead a large operational team and play a key role in developing a high-performance, customer-focused culture. Responsibilities Operational Leadership & Delivery • Lead the safe delivery of lift maintenance and repair services across the region • Ensure service delivery meets contractual commitments and customer expectations • Drive operational efficiency through planning, scheduling and resource allocation • Implement and monitor service processes and KPIs including productivity and response times Commercial & P&L Ownership • Take full responsibility for regional P&L performance • Deliver revenue, margin, profitability and cash targets • Identify opportunities to grow the service portfolio and expand customer relationships Customer & Stakeholder Management • Build strong relationships with key customers, consultants and stakeholders • Act as escalation point for operational and service-related issues • Ensure high levels of customer satisfaction and long-term retention Leadership & Team Development • Lead, coach and develop Service Delivery Managers, Repair Managers and engineers • Build and maintain a high-performing, accountable culture • Drive engagement, performance and continuous improvement across teams Compliance, Safety & Governance • Maintain the highest EH&S standards across all operations • Ensure compliance with regulations, industry standards and company policies • Support cross-functional and regional initiatives across the business About You You are an experienced operational leader with a strong track record in engineering services, lift, construction or a related technical industry. You will likely have • Proven experience in a senior operational leadership role • Strong track record of improving operational performance and profitability • Experience managing P&L and delivering commercial targets • Ability to build relationships with major clients and senior stakeholders • Experience leading and developing high-performing teams • Strong organisational skills with high levels of ownership and accountability • Excellent communication skills across technical and non-technical audiences • Confidence handling escalations and complex operational challenges • Commercial awareness with the ability to identify growth opportunities • Experience within a transforming, scaling or turnaround business environment would be highly beneficial. Behaviours & Values • Open-minded and inquisitive embraces continuous improvement • Extreme ownership takes accountability for results and solutions • Customer centric prioritises long-term relationships and service excellence • Honesty and integrity acts with transparency and professionalism • Doing the basics brilliantly focuses on safety, discipline and consistent execution Benefits • Pension Aviva • Car allowance • Holiday 25 days plus bank holidays • Employee Assistance Programme • Death in Service 3 x Salary • Employee Referral Scheme • Discounts Platform • Enhanced family policies Why Join Liftec Express? • Senior leadership role with full operational and commercial ownership • Opportunity to lead a key region within a growing PE-backed business • Strong focus on operational excellence, safety and customer satisfaction • Influence business transformation and performance improvement • Work with a respected brand in the lift and engineering services sector If you are a driven operational leader ready to take ownership of a major region and deliver service excellence at scale, we would love to hear from you. Apply now to explore this opportunity in confidence. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
May 04, 2026
Full time
Regional Leadership. Operational Performance. Customer Excellence. Are you a senior operational - change & transformation leader with experience in engineering services, lift, construction or a related technical industry ? Liftec Express a leading independent provider of lift maintenance, repair and modernisation services is looking for a Head of Service Operations (London & Southeast) to lead one of its most critical regions. This is a high-impact leadership role responsible for safety, operational performance, customer satisfaction and full P&L ownership, driving service & repair excellence across a large and complex service portfolio. You ll play a key role in shaping operational standards, improving performance and supporting the continued growth of the business. The Role at a Glance Head of Service Operations (Service & Repairs) Dartford, Kent - covering London & Southeast Competitive Base Salary Plus Extensive Benefits Package inc Car Allowance, Bonus, Generous Pension Full Time Company: Pioneer of the British lift industry. Formerly part of global brand Otis now Private Equity-backed by R Capital. An independent engineering services provider specialising in lift maintenance, repair, modernisation and installation. Pedigree: Supporting major infrastructure across commercial buildings, hospitals, retail estates, transport hubs and government facilities. Culture: Safety, Ethics & Quality Focused The Opportunity This is a pivotal role leading Liftec Express service and repairs operations across London and the Southeast. You will take full ownership of operational delivery, ensuring safe, reliable and high-quality service while driving efficiency, productivity, customer satisfaction and profitability. Working closely with the Managing Director and leadership team, you will lead a large operational team and play a key role in developing a high-performance, customer-focused culture. Responsibilities Operational Leadership & Delivery • Lead the safe delivery of lift maintenance and repair services across the region • Ensure service delivery meets contractual commitments and customer expectations • Drive operational efficiency through planning, scheduling and resource allocation • Implement and monitor service processes and KPIs including productivity and response times Commercial & P&L Ownership • Take full responsibility for regional P&L performance • Deliver revenue, margin, profitability and cash targets • Identify opportunities to grow the service portfolio and expand customer relationships Customer & Stakeholder Management • Build strong relationships with key customers, consultants and stakeholders • Act as escalation point for operational and service-related issues • Ensure high levels of customer satisfaction and long-term retention Leadership & Team Development • Lead, coach and develop Service Delivery Managers, Repair Managers and engineers • Build and maintain a high-performing, accountable culture • Drive engagement, performance and continuous improvement across teams Compliance, Safety & Governance • Maintain the highest EH&S standards across all operations • Ensure compliance with regulations, industry standards and company policies • Support cross-functional and regional initiatives across the business About You You are an experienced operational leader with a strong track record in engineering services, lift, construction or a related technical industry. You will likely have • Proven experience in a senior operational leadership role • Strong track record of improving operational performance and profitability • Experience managing P&L and delivering commercial targets • Ability to build relationships with major clients and senior stakeholders • Experience leading and developing high-performing teams • Strong organisational skills with high levels of ownership and accountability • Excellent communication skills across technical and non-technical audiences • Confidence handling escalations and complex operational challenges • Commercial awareness with the ability to identify growth opportunities • Experience within a transforming, scaling or turnaround business environment would be highly beneficial. Behaviours & Values • Open-minded and inquisitive embraces continuous improvement • Extreme ownership takes accountability for results and solutions • Customer centric prioritises long-term relationships and service excellence • Honesty and integrity acts with transparency and professionalism • Doing the basics brilliantly focuses on safety, discipline and consistent execution Benefits • Pension Aviva • Car allowance • Holiday 25 days plus bank holidays • Employee Assistance Programme • Death in Service 3 x Salary • Employee Referral Scheme • Discounts Platform • Enhanced family policies Why Join Liftec Express? • Senior leadership role with full operational and commercial ownership • Opportunity to lead a key region within a growing PE-backed business • Strong focus on operational excellence, safety and customer satisfaction • Influence business transformation and performance improvement • Work with a respected brand in the lift and engineering services sector If you are a driven operational leader ready to take ownership of a major region and deliver service excellence at scale, we would love to hear from you. Apply now to explore this opportunity in confidence. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
Regional Leadership. Operational Performance. Customer Excellence. Are you a senior operational - change & transformation leader with experience in engineering services, lift, construction or a related technical industry ? Liftec Express a leading independent provider of lift maintenance, repair and modernisation services is looking for a Head of Service Operations (London & Southeast) to lead one of its most critical regions. This is a high-impact leadership role responsible for safety, operational performance, customer satisfaction and full P&L ownership, driving service & repair excellence across a large and complex service portfolio. You ll play a key role in shaping operational standards, improving performance and supporting the continued growth of the business. The Role at a Glance Head of Service Operations (Service & Repairs) Andover. Hampshire covering Provinces Region c100 miles radius Competitive Base Salary Plus Extensive Benefits Package inc Car Allowance, Bonus, Generous Pension Full Time Company: Pioneer of the British lift industry. Formerly part of global brand Otis now Private Equity-backed by R Capital. An independent engineering services provider specialising in lift maintenance, repair, modernisation and installation. Pedigree: Supporting major infrastructure across commercial buildings, hospitals, retail estates, transport hubs and government facilities. Culture: Safety, Ethics & Quality Focused The Opportunity This is a pivotal role leading Liftec Express service and repairs operations across London and the Southeast. You will take full ownership of operational delivery, ensuring safe, reliable and high-quality service while driving efficiency, productivity, customer satisfaction and profitability. Working closely with the Managing Director and leadership team, you will lead a large operational team and play a key role in developing a high-performance, customer-focused culture. Responsibilities Operational Leadership & Delivery • Lead the safe delivery of lift maintenance and repair services across the region • Ensure service delivery meets contractual commitments and customer expectations • Drive operational efficiency through planning, scheduling and resource allocation • Implement and monitor service processes and KPIs including productivity and response times Commercial & P&L Ownership • Take full responsibility for regional P&L performance • Deliver revenue, margin, profitability and cash targets • Identify opportunities to grow the service portfolio and expand customer relationships Customer & Stakeholder Management • Build strong relationships with key customers, consultants and stakeholders • Act as escalation point for operational and service-related issues • Ensure high levels of customer satisfaction and long-term retention Leadership & Team Development • Lead, coach and develop Service Delivery Managers, Repair Managers and engineers • Build and maintain a high-performing, accountable culture • Drive engagement, performance and continuous improvement across teams Compliance, Safety & Governance • Maintain the highest EH&S standards across all operations • Ensure compliance with regulations, industry standards and company policies • Support cross-functional and regional initiatives across the business About You You are an experienced operational leader with a strong track record in engineering services, lift, construction or a related technical industry. You will likely have • Proven experience in a senior operational leadership role • Strong track record of improving operational performance and profitability • Experience managing P&L and delivering commercial targets • Ability to build relationships with major clients and senior stakeholders • Experience leading and developing high-performing teams • Strong organisational skills with high levels of ownership and accountability • Excellent communication skills across technical and non-technical audiences • Confidence handling escalations and complex operational challenges • Commercial awareness with the ability to identify growth opportunities • Experience within a transforming, scaling or turnaround business environment would be highly beneficial. Behaviours & Values • Open-minded and inquisitive embraces continuous improvement • Extreme ownership takes accountability for results and solutions • Customer centric prioritises long-term relationships and service excellence • Honesty and integrity acts with transparency and professionalism • Doing the basics brilliantly focuses on safety, discipline and consistent execution Benefits • Pension Aviva • Car allowance • Holiday 25 days plus bank holidays • Employee Assistance Programme • Death in Service 3 x Salary • Employee Referral Scheme • Discounts Platform • Enhanced family policies Why Join Liftec Express? • Senior leadership role with full operational and commercial ownership • Opportunity to lead a key region within a growing PE-backed business • Strong focus on operational excellence, safety and customer satisfaction • Influence business transformation and performance improvement • Work with a respected brand in the lift and engineering services sector If you are a driven operational leader ready to take ownership of a major region and deliver service excellence at scale, we would love to hear from you. Apply now to explore this opportunity in confidence. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
May 04, 2026
Full time
Regional Leadership. Operational Performance. Customer Excellence. Are you a senior operational - change & transformation leader with experience in engineering services, lift, construction or a related technical industry ? Liftec Express a leading independent provider of lift maintenance, repair and modernisation services is looking for a Head of Service Operations (London & Southeast) to lead one of its most critical regions. This is a high-impact leadership role responsible for safety, operational performance, customer satisfaction and full P&L ownership, driving service & repair excellence across a large and complex service portfolio. You ll play a key role in shaping operational standards, improving performance and supporting the continued growth of the business. The Role at a Glance Head of Service Operations (Service & Repairs) Andover. Hampshire covering Provinces Region c100 miles radius Competitive Base Salary Plus Extensive Benefits Package inc Car Allowance, Bonus, Generous Pension Full Time Company: Pioneer of the British lift industry. Formerly part of global brand Otis now Private Equity-backed by R Capital. An independent engineering services provider specialising in lift maintenance, repair, modernisation and installation. Pedigree: Supporting major infrastructure across commercial buildings, hospitals, retail estates, transport hubs and government facilities. Culture: Safety, Ethics & Quality Focused The Opportunity This is a pivotal role leading Liftec Express service and repairs operations across London and the Southeast. You will take full ownership of operational delivery, ensuring safe, reliable and high-quality service while driving efficiency, productivity, customer satisfaction and profitability. Working closely with the Managing Director and leadership team, you will lead a large operational team and play a key role in developing a high-performance, customer-focused culture. Responsibilities Operational Leadership & Delivery • Lead the safe delivery of lift maintenance and repair services across the region • Ensure service delivery meets contractual commitments and customer expectations • Drive operational efficiency through planning, scheduling and resource allocation • Implement and monitor service processes and KPIs including productivity and response times Commercial & P&L Ownership • Take full responsibility for regional P&L performance • Deliver revenue, margin, profitability and cash targets • Identify opportunities to grow the service portfolio and expand customer relationships Customer & Stakeholder Management • Build strong relationships with key customers, consultants and stakeholders • Act as escalation point for operational and service-related issues • Ensure high levels of customer satisfaction and long-term retention Leadership & Team Development • Lead, coach and develop Service Delivery Managers, Repair Managers and engineers • Build and maintain a high-performing, accountable culture • Drive engagement, performance and continuous improvement across teams Compliance, Safety & Governance • Maintain the highest EH&S standards across all operations • Ensure compliance with regulations, industry standards and company policies • Support cross-functional and regional initiatives across the business About You You are an experienced operational leader with a strong track record in engineering services, lift, construction or a related technical industry. You will likely have • Proven experience in a senior operational leadership role • Strong track record of improving operational performance and profitability • Experience managing P&L and delivering commercial targets • Ability to build relationships with major clients and senior stakeholders • Experience leading and developing high-performing teams • Strong organisational skills with high levels of ownership and accountability • Excellent communication skills across technical and non-technical audiences • Confidence handling escalations and complex operational challenges • Commercial awareness with the ability to identify growth opportunities • Experience within a transforming, scaling or turnaround business environment would be highly beneficial. Behaviours & Values • Open-minded and inquisitive embraces continuous improvement • Extreme ownership takes accountability for results and solutions • Customer centric prioritises long-term relationships and service excellence • Honesty and integrity acts with transparency and professionalism • Doing the basics brilliantly focuses on safety, discipline and consistent execution Benefits • Pension Aviva • Car allowance • Holiday 25 days plus bank holidays • Employee Assistance Programme • Death in Service 3 x Salary • Employee Referral Scheme • Discounts Platform • Enhanced family policies Why Join Liftec Express? • Senior leadership role with full operational and commercial ownership • Opportunity to lead a key region within a growing PE-backed business • Strong focus on operational excellence, safety and customer satisfaction • Influence business transformation and performance improvement • Work with a respected brand in the lift and engineering services sector If you are a driven operational leader ready to take ownership of a major region and deliver service excellence at scale, we would love to hear from you. Apply now to explore this opportunity in confidence. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
Regional Leadership. Operational Performance. Customer Excellence. Are you a senior operational - change & transformation leader with experience in engineering services, lift, construction or a related technical industry ? Liftec Express a leading independent provider of lift maintenance, repair and modernisation services is looking for a Head of Service Operations (London & Southeast) to lead one of its most critical regions. This is a high-impact leadership role responsible for safety, operational performance, customer satisfaction and full P&L ownership, driving service & repair excellence across a large and complex service portfolio. You ll play a key role in shaping operational standards, improving performance and supporting the continued growth of the business. The Role at a Glance Head of Service Operations (Service & Repairs) Andover. Hampshire covering Provinces Region c100 miles radius Competitive Base Salary Plus Extensive Benefits Package inc Car Allowance, Bonus, Generous Pension Full Time Company: Pioneer of the British lift industry. Formerly part of global brand Otis now Private Equity-backed by R Capital. An independent engineering services provider specialising in lift maintenance, repair, modernisation and installation. Pedigree: Supporting major infrastructure across commercial buildings, hospitals, retail estates, transport hubs and government facilities. Culture: Safety, Ethics & Quality Focused The Opportunity This is a pivotal role leading Liftec Express service and repairs operations across London and the Southeast. You will take full ownership of operational delivery, ensuring safe, reliable and high-quality service while driving efficiency, productivity, customer satisfaction and profitability. Working closely with the Managing Director and leadership team, you will lead a large operational team and play a key role in developing a high-performance, customer-focused culture. Responsibilities Operational Leadership & Delivery • Lead the safe delivery of lift maintenance and repair services across the region • Ensure service delivery meets contractual commitments and customer expectations • Drive operational efficiency through planning, scheduling and resource allocation • Implement and monitor service processes and KPIs including productivity and response times Commercial & P&L Ownership • Take full responsibility for regional P&L performance • Deliver revenue, margin, profitability and cash targets • Identify opportunities to grow the service portfolio and expand customer relationships Customer & Stakeholder Management • Build strong relationships with key customers, consultants and stakeholders • Act as escalation point for operational and service-related issues • Ensure high levels of customer satisfaction and long-term retention Leadership & Team Development • Lead, coach and develop Service Delivery Managers, Repair Managers and engineers • Build and maintain a high-performing, accountable culture • Drive engagement, performance and continuous improvement across teams Compliance, Safety & Governance • Maintain the highest EH&S standards across all operations • Ensure compliance with regulations, industry standards and company policies • Support cross-functional and regional initiatives across the business About You You are an experienced operational leader with a strong track record in engineering services, lift, construction or a related technical industry. You will likely have • Proven experience in a senior operational leadership role • Strong track record of improving operational performance and profitability • Experience managing P&L and delivering commercial targets • Ability to build relationships with major clients and senior stakeholders • Experience leading and developing high-performing teams • Strong organisational skills with high levels of ownership and accountability • Excellent communication skills across technical and non-technical audiences • Confidence handling escalations and complex operational challenges • Commercial awareness with the ability to identify growth opportunities • Experience within a transforming, scaling or turnaround business environment would be highly beneficial. Behaviours & Values • Open-minded and inquisitive embraces continuous improvement • Extreme ownership takes accountability for results and solutions • Customer centric prioritises long-term relationships and service excellence • Honesty and integrity acts with transparency and professionalism • Doing the basics brilliantly focuses on safety, discipline and consistent execution Benefits • Pension Aviva • Car allowance • Holiday 25 days plus bank holidays • Employee Assistance Programme • Death in Service 3 x Salary • Employee Referral Scheme • Discounts Platform • Enhanced family policies Why Join Liftec Express? • Senior leadership role with full operational and commercial ownership • Opportunity to lead a key region within a growing PE-backed business • Strong focus on operational excellence, safety and customer satisfaction • Influence business transformation and performance improvement • Work with a respected brand in the lift and engineering services sector If you are a driven operational leader ready to take ownership of a major region and deliver service excellence at scale, we would love to hear from you. Apply now to explore this opportunity in confidence. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
May 04, 2026
Full time
Regional Leadership. Operational Performance. Customer Excellence. Are you a senior operational - change & transformation leader with experience in engineering services, lift, construction or a related technical industry ? Liftec Express a leading independent provider of lift maintenance, repair and modernisation services is looking for a Head of Service Operations (London & Southeast) to lead one of its most critical regions. This is a high-impact leadership role responsible for safety, operational performance, customer satisfaction and full P&L ownership, driving service & repair excellence across a large and complex service portfolio. You ll play a key role in shaping operational standards, improving performance and supporting the continued growth of the business. The Role at a Glance Head of Service Operations (Service & Repairs) Andover. Hampshire covering Provinces Region c100 miles radius Competitive Base Salary Plus Extensive Benefits Package inc Car Allowance, Bonus, Generous Pension Full Time Company: Pioneer of the British lift industry. Formerly part of global brand Otis now Private Equity-backed by R Capital. An independent engineering services provider specialising in lift maintenance, repair, modernisation and installation. Pedigree: Supporting major infrastructure across commercial buildings, hospitals, retail estates, transport hubs and government facilities. Culture: Safety, Ethics & Quality Focused The Opportunity This is a pivotal role leading Liftec Express service and repairs operations across London and the Southeast. You will take full ownership of operational delivery, ensuring safe, reliable and high-quality service while driving efficiency, productivity, customer satisfaction and profitability. Working closely with the Managing Director and leadership team, you will lead a large operational team and play a key role in developing a high-performance, customer-focused culture. Responsibilities Operational Leadership & Delivery • Lead the safe delivery of lift maintenance and repair services across the region • Ensure service delivery meets contractual commitments and customer expectations • Drive operational efficiency through planning, scheduling and resource allocation • Implement and monitor service processes and KPIs including productivity and response times Commercial & P&L Ownership • Take full responsibility for regional P&L performance • Deliver revenue, margin, profitability and cash targets • Identify opportunities to grow the service portfolio and expand customer relationships Customer & Stakeholder Management • Build strong relationships with key customers, consultants and stakeholders • Act as escalation point for operational and service-related issues • Ensure high levels of customer satisfaction and long-term retention Leadership & Team Development • Lead, coach and develop Service Delivery Managers, Repair Managers and engineers • Build and maintain a high-performing, accountable culture • Drive engagement, performance and continuous improvement across teams Compliance, Safety & Governance • Maintain the highest EH&S standards across all operations • Ensure compliance with regulations, industry standards and company policies • Support cross-functional and regional initiatives across the business About You You are an experienced operational leader with a strong track record in engineering services, lift, construction or a related technical industry. You will likely have • Proven experience in a senior operational leadership role • Strong track record of improving operational performance and profitability • Experience managing P&L and delivering commercial targets • Ability to build relationships with major clients and senior stakeholders • Experience leading and developing high-performing teams • Strong organisational skills with high levels of ownership and accountability • Excellent communication skills across technical and non-technical audiences • Confidence handling escalations and complex operational challenges • Commercial awareness with the ability to identify growth opportunities • Experience within a transforming, scaling or turnaround business environment would be highly beneficial. Behaviours & Values • Open-minded and inquisitive embraces continuous improvement • Extreme ownership takes accountability for results and solutions • Customer centric prioritises long-term relationships and service excellence • Honesty and integrity acts with transparency and professionalism • Doing the basics brilliantly focuses on safety, discipline and consistent execution Benefits • Pension Aviva • Car allowance • Holiday 25 days plus bank holidays • Employee Assistance Programme • Death in Service 3 x Salary • Employee Referral Scheme • Discounts Platform • Enhanced family policies Why Join Liftec Express? • Senior leadership role with full operational and commercial ownership • Opportunity to lead a key region within a growing PE-backed business • Strong focus on operational excellence, safety and customer satisfaction • Influence business transformation and performance improvement • Work with a respected brand in the lift and engineering services sector If you are a driven operational leader ready to take ownership of a major region and deliver service excellence at scale, we would love to hear from you. Apply now to explore this opportunity in confidence. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
Executive Director - EACTS EACTS, the European Association for Cardio-Thoracic Surgery, is seeking an Executive Director to join its Windsor-based headquarters at a pivotal moment in its evolution. EACTS, the European Association for Cardio-Thoracic Surgery, is seeking an Executive Director to join its Windsor-based headquarters at a pivotal moment in its evolution. As a world leader in advancing education and quality standards in cardiac, thoracic, and aortic surgery, EACTS offers you the opportunity to shape the future of global healthcare by leading a highly respected international organisation. With over 4,000 members worldwide and a reputation for delivering outstanding educational events, scientific publications, and quality improvement initiatives, EACTS is committed to improving patient outcomes on a global scale. This role provides the chance to work alongside an expert Board of Trustees and a dedicated executive team, driving operational excellence and supporting strategic growth. Flexible and family-friendly working arrangements are available to ensure you can thrive both professionally and personally. If you are passionate about making a tangible difference in healthcare through collaborative leadership and operational expertise, this is your opportunity to play a key part in EACTS's next chapter. Join a globally recognised charity at the forefront of cardio-thoracic surgical education, research, and quality improvement with an extensive international network of members and partners. Lead a talented executive team in Windsor while collaborating closely with an expert Board of Trustees, shaping operational delivery and supporting the implementation of an ambitious five-year strategic plan. Benefit from flexible working opportunities and support for relocation, as well as the chance to represent EACTS on the international stage and drive meaningful change in patient care worldwide. About the role: As Executive Director at EACTS you will be entrusted with overseeing all aspects of daily operations at one of Europe's most influential medical associations. Your role will involve guiding an experienced team through complex projects ranging from large-scale international conferences to innovative educational programmes. You will collaborate closely with senior leaders-including the Secretary General-and provide essential support for strategic planning while ensuring that governance standards remain exemplary. By building strong relationships with internal teams as well as external partners around the globe you will help expand EACTS's reach and impact. Your ability to inspire others will be crucial as you lead efforts to deliver high-profile events like the 40th anniversary Annual Meeting in Barcelona. Success in this position means not only maintaining but enhancing EACTS's reputation for excellence through effective resource management, stakeholder engagement, process optimisation, and fostering an inclusive workplace where every member feels valued. Provide day-to-day operational leadership for EACTS's executive team based in Windsor, ensuring smooth management across all areas including education, events, publications, membership services, and quality improvement initiatives. Support the Secretary General and Council in developing and implementing strategic objectives that align with EACTS's mission to advance cardio-thoracic surgery globally. Oversee robust governance processes by reviewing policies and procedures to ensure compliance with charity law, company law, and best practice guidelines. Represent EACTS at the highest levels with international organisations, sponsors, industry partners, philanthropists, and other key stakeholders to foster new collaborations and strengthen existing relationships. Manage financial operations including budgeting, investment policy oversight, risk management processes, and reporting to the Board of Trustees to ensure sustainable growth. Recruit, motivate, develop, and manage staff within an inclusive framework that supports professional development while upholding equal opportunities legislation. Drive continuous improvement by identifying efficiencies in business models across all operational activities such as educational courses, fellowships, outreach programmes, innovation hubs, events management, publications, membership growth strategies, and data-driven quality improvement projects. Act as a trusted advisor to the Secretary General and Council on operational matters while providing proactive support for decision-making at board level. Lead preparations for major events such as the landmark 2026 Annual Meeting in Barcelona by coordinating cross-functional teams towards shared objectives. Champion EACTS's values by nurturing a positive organisational culture that prioritises collaboration among staff members as well as volunteers from diverse backgrounds. Key success criteria: To excel as Executive Director at EACTS you will bring substantial experience leading complex organisations-ideally within charitable or non-profit settings-where your focus has been on operational excellence governance financial stewardship. Your background should include hands-on involvement with boards, trustees and directors where you have supported their work through sound advice diligent execution organisational acumen. You will possess finely tuned interpersonal skills allowing you to connect empathise and communicate persuasively across diverse audiences both internally and externally. A collaborative approach is essential: your ability to nurture talent, foster teamwork and create supportive environments will underpin your success driving joint objectives forward. International exposure especially within European contexts adds further value given EACTS's global remit. Demonstrated experience in senior leadership roles within charities or complex organisations where you have successfully managed change initiatives that improved performance or efficiency. Comprehensive understanding of charity governance frameworks including compliance with relevant legal requirements (charity law/company law) as well as best practice standards. Proven ability to oversee financial management functions Track record of motivating, managing and developing multidisciplinary teams within inclusive environments that encourage professional growth Exceptional interpersonal skills enabling you to build trust influence stakeholders at all levels-from board members and senior volunteers through to external partners across different cultures geographies. Experience working internationally particularly within EU contexts; familiarity with healthcare or medical sectors would be advantageous but not essential. Excellent written spoken English communication abilities combined with high integrity What sets this company apart: EACTS stands out as a truly global force for good in healthcare- uniting surgeons, allied health professionals, researchers and educators from over 4 000 members across continents under one mission: advancing cardio-thoracic surgery for better patient outcomes everywhere. The Association is renowned not only for its flagship annual meeting-the largest gathering of its kind-but also for its commitment to ongoing education mentorship, humanitarian outreach and innovation. Compensation A competitive compensation package is available, and will be discussed on application What's next: If you are inspired by this unique opportunity to shape global healthcare through collaborative operational leadership we encourage you to take the next step towards joining EACTS' exceptional team. This role is being managed by Robert Walters. To discuss the role, please get in touch with: Howard Green Business Director (url removed) (phone number removed) Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
May 04, 2026
Full time
Executive Director - EACTS EACTS, the European Association for Cardio-Thoracic Surgery, is seeking an Executive Director to join its Windsor-based headquarters at a pivotal moment in its evolution. EACTS, the European Association for Cardio-Thoracic Surgery, is seeking an Executive Director to join its Windsor-based headquarters at a pivotal moment in its evolution. As a world leader in advancing education and quality standards in cardiac, thoracic, and aortic surgery, EACTS offers you the opportunity to shape the future of global healthcare by leading a highly respected international organisation. With over 4,000 members worldwide and a reputation for delivering outstanding educational events, scientific publications, and quality improvement initiatives, EACTS is committed to improving patient outcomes on a global scale. This role provides the chance to work alongside an expert Board of Trustees and a dedicated executive team, driving operational excellence and supporting strategic growth. Flexible and family-friendly working arrangements are available to ensure you can thrive both professionally and personally. If you are passionate about making a tangible difference in healthcare through collaborative leadership and operational expertise, this is your opportunity to play a key part in EACTS's next chapter. Join a globally recognised charity at the forefront of cardio-thoracic surgical education, research, and quality improvement with an extensive international network of members and partners. Lead a talented executive team in Windsor while collaborating closely with an expert Board of Trustees, shaping operational delivery and supporting the implementation of an ambitious five-year strategic plan. Benefit from flexible working opportunities and support for relocation, as well as the chance to represent EACTS on the international stage and drive meaningful change in patient care worldwide. About the role: As Executive Director at EACTS you will be entrusted with overseeing all aspects of daily operations at one of Europe's most influential medical associations. Your role will involve guiding an experienced team through complex projects ranging from large-scale international conferences to innovative educational programmes. You will collaborate closely with senior leaders-including the Secretary General-and provide essential support for strategic planning while ensuring that governance standards remain exemplary. By building strong relationships with internal teams as well as external partners around the globe you will help expand EACTS's reach and impact. Your ability to inspire others will be crucial as you lead efforts to deliver high-profile events like the 40th anniversary Annual Meeting in Barcelona. Success in this position means not only maintaining but enhancing EACTS's reputation for excellence through effective resource management, stakeholder engagement, process optimisation, and fostering an inclusive workplace where every member feels valued. Provide day-to-day operational leadership for EACTS's executive team based in Windsor, ensuring smooth management across all areas including education, events, publications, membership services, and quality improvement initiatives. Support the Secretary General and Council in developing and implementing strategic objectives that align with EACTS's mission to advance cardio-thoracic surgery globally. Oversee robust governance processes by reviewing policies and procedures to ensure compliance with charity law, company law, and best practice guidelines. Represent EACTS at the highest levels with international organisations, sponsors, industry partners, philanthropists, and other key stakeholders to foster new collaborations and strengthen existing relationships. Manage financial operations including budgeting, investment policy oversight, risk management processes, and reporting to the Board of Trustees to ensure sustainable growth. Recruit, motivate, develop, and manage staff within an inclusive framework that supports professional development while upholding equal opportunities legislation. Drive continuous improvement by identifying efficiencies in business models across all operational activities such as educational courses, fellowships, outreach programmes, innovation hubs, events management, publications, membership growth strategies, and data-driven quality improvement projects. Act as a trusted advisor to the Secretary General and Council on operational matters while providing proactive support for decision-making at board level. Lead preparations for major events such as the landmark 2026 Annual Meeting in Barcelona by coordinating cross-functional teams towards shared objectives. Champion EACTS's values by nurturing a positive organisational culture that prioritises collaboration among staff members as well as volunteers from diverse backgrounds. Key success criteria: To excel as Executive Director at EACTS you will bring substantial experience leading complex organisations-ideally within charitable or non-profit settings-where your focus has been on operational excellence governance financial stewardship. Your background should include hands-on involvement with boards, trustees and directors where you have supported their work through sound advice diligent execution organisational acumen. You will possess finely tuned interpersonal skills allowing you to connect empathise and communicate persuasively across diverse audiences both internally and externally. A collaborative approach is essential: your ability to nurture talent, foster teamwork and create supportive environments will underpin your success driving joint objectives forward. International exposure especially within European contexts adds further value given EACTS's global remit. Demonstrated experience in senior leadership roles within charities or complex organisations where you have successfully managed change initiatives that improved performance or efficiency. Comprehensive understanding of charity governance frameworks including compliance with relevant legal requirements (charity law/company law) as well as best practice standards. Proven ability to oversee financial management functions Track record of motivating, managing and developing multidisciplinary teams within inclusive environments that encourage professional growth Exceptional interpersonal skills enabling you to build trust influence stakeholders at all levels-from board members and senior volunteers through to external partners across different cultures geographies. Experience working internationally particularly within EU contexts; familiarity with healthcare or medical sectors would be advantageous but not essential. Excellent written spoken English communication abilities combined with high integrity What sets this company apart: EACTS stands out as a truly global force for good in healthcare- uniting surgeons, allied health professionals, researchers and educators from over 4 000 members across continents under one mission: advancing cardio-thoracic surgery for better patient outcomes everywhere. The Association is renowned not only for its flagship annual meeting-the largest gathering of its kind-but also for its commitment to ongoing education mentorship, humanitarian outreach and innovation. Compensation A competitive compensation package is available, and will be discussed on application What's next: If you are inspired by this unique opportunity to shape global healthcare through collaborative operational leadership we encourage you to take the next step towards joining EACTS' exceptional team. This role is being managed by Robert Walters. To discuss the role, please get in touch with: Howard Green Business Director (url removed) (phone number removed) Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
Regional Leadership. Operational Performance. Customer Excellence. Are you a senior operational - change & transformation leader with experience in engineering services, lift, construction or a related technical industry ? Liftec Express a leading independent provider of lift maintenance, repair and modernisation services is looking for a Head of Service Operations (London & Southeast) to lead one of its most critical regions. This is a high-impact leadership role responsible for safety, operational performance, customer satisfaction and full P&L ownership, driving service & repair excellence across a large and complex service portfolio. You ll play a key role in shaping operational standards, improving performance and supporting the continued growth of the business. The Role at a Glance Head of Service Operations (Service & Repairs) Dartford, Kent - covering London & Southeast Competitive Base Salary Plus Extensive Benefits Package inc Car Allowance, Bonus, Generous Pension Full Time Company: Pioneer of the British lift industry. Formerly part of global brand Otis now Private Equity-backed by R Capital. An independent engineering services provider specialising in lift maintenance, repair, modernisation and installation. Pedigree: Supporting major infrastructure across commercial buildings, hospitals, retail estates, transport hubs and government facilities. Culture: Safety, Ethics & Quality Focused The Opportunity This is a pivotal role leading Liftec Express service and repairs operations across London and the Southeast. You will take full ownership of operational delivery, ensuring safe, reliable and high-quality service while driving efficiency, productivity, customer satisfaction and profitability. Working closely with the Managing Director and leadership team, you will lead a large operational team and play a key role in developing a high-performance, customer-focused culture. Responsibilities Operational Leadership & Delivery • Lead the safe delivery of lift maintenance and repair services across the region • Ensure service delivery meets contractual commitments and customer expectations • Drive operational efficiency through planning, scheduling and resource allocation • Implement and monitor service processes and KPIs including productivity and response times Commercial & P&L Ownership • Take full responsibility for regional P&L performance • Deliver revenue, margin, profitability and cash targets • Identify opportunities to grow the service portfolio and expand customer relationships Customer & Stakeholder Management • Build strong relationships with key customers, consultants and stakeholders • Act as escalation point for operational and service-related issues • Ensure high levels of customer satisfaction and long-term retention Leadership & Team Development • Lead, coach and develop Service Delivery Managers, Repair Managers and engineers • Build and maintain a high-performing, accountable culture • Drive engagement, performance and continuous improvement across teams Compliance, Safety & Governance • Maintain the highest EH&S standards across all operations • Ensure compliance with regulations, industry standards and company policies • Support cross-functional and regional initiatives across the business About You You are an experienced operational leader with a strong track record in engineering services, lift, construction or a related technical industry. You will likely have • Proven experience in a senior operational leadership role • Strong track record of improving operational performance and profitability • Experience managing P&L and delivering commercial targets • Ability to build relationships with major clients and senior stakeholders • Experience leading and developing high-performing teams • Strong organisational skills with high levels of ownership and accountability • Excellent communication skills across technical and non-technical audiences • Confidence handling escalations and complex operational challenges • Commercial awareness with the ability to identify growth opportunities • Experience within a transforming, scaling or turnaround business environment would be highly beneficial. Behaviours & Values • Open-minded and inquisitive embraces continuous improvement • Extreme ownership takes accountability for results and solutions • Customer centric prioritises long-term relationships and service excellence • Honesty and integrity acts with transparency and professionalism • Doing the basics brilliantly focuses on safety, discipline and consistent execution Benefits • Pension Aviva • Car allowance • Holiday 25 days plus bank holidays • Employee Assistance Programme • Death in Service 3 x Salary • Employee Referral Scheme • Discounts Platform • Enhanced family policies Why Join Liftec Express? • Senior leadership role with full operational and commercial ownership • Opportunity to lead a key region within a growing PE-backed business • Strong focus on operational excellence, safety and customer satisfaction • Influence business transformation and performance improvement • Work with a respected brand in the lift and engineering services sector If you are a driven operational leader ready to take ownership of a major region and deliver service excellence at scale, we would love to hear from you. Apply now to explore this opportunity in confidence. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
May 04, 2026
Full time
Regional Leadership. Operational Performance. Customer Excellence. Are you a senior operational - change & transformation leader with experience in engineering services, lift, construction or a related technical industry ? Liftec Express a leading independent provider of lift maintenance, repair and modernisation services is looking for a Head of Service Operations (London & Southeast) to lead one of its most critical regions. This is a high-impact leadership role responsible for safety, operational performance, customer satisfaction and full P&L ownership, driving service & repair excellence across a large and complex service portfolio. You ll play a key role in shaping operational standards, improving performance and supporting the continued growth of the business. The Role at a Glance Head of Service Operations (Service & Repairs) Dartford, Kent - covering London & Southeast Competitive Base Salary Plus Extensive Benefits Package inc Car Allowance, Bonus, Generous Pension Full Time Company: Pioneer of the British lift industry. Formerly part of global brand Otis now Private Equity-backed by R Capital. An independent engineering services provider specialising in lift maintenance, repair, modernisation and installation. Pedigree: Supporting major infrastructure across commercial buildings, hospitals, retail estates, transport hubs and government facilities. Culture: Safety, Ethics & Quality Focused The Opportunity This is a pivotal role leading Liftec Express service and repairs operations across London and the Southeast. You will take full ownership of operational delivery, ensuring safe, reliable and high-quality service while driving efficiency, productivity, customer satisfaction and profitability. Working closely with the Managing Director and leadership team, you will lead a large operational team and play a key role in developing a high-performance, customer-focused culture. Responsibilities Operational Leadership & Delivery • Lead the safe delivery of lift maintenance and repair services across the region • Ensure service delivery meets contractual commitments and customer expectations • Drive operational efficiency through planning, scheduling and resource allocation • Implement and monitor service processes and KPIs including productivity and response times Commercial & P&L Ownership • Take full responsibility for regional P&L performance • Deliver revenue, margin, profitability and cash targets • Identify opportunities to grow the service portfolio and expand customer relationships Customer & Stakeholder Management • Build strong relationships with key customers, consultants and stakeholders • Act as escalation point for operational and service-related issues • Ensure high levels of customer satisfaction and long-term retention Leadership & Team Development • Lead, coach and develop Service Delivery Managers, Repair Managers and engineers • Build and maintain a high-performing, accountable culture • Drive engagement, performance and continuous improvement across teams Compliance, Safety & Governance • Maintain the highest EH&S standards across all operations • Ensure compliance with regulations, industry standards and company policies • Support cross-functional and regional initiatives across the business About You You are an experienced operational leader with a strong track record in engineering services, lift, construction or a related technical industry. You will likely have • Proven experience in a senior operational leadership role • Strong track record of improving operational performance and profitability • Experience managing P&L and delivering commercial targets • Ability to build relationships with major clients and senior stakeholders • Experience leading and developing high-performing teams • Strong organisational skills with high levels of ownership and accountability • Excellent communication skills across technical and non-technical audiences • Confidence handling escalations and complex operational challenges • Commercial awareness with the ability to identify growth opportunities • Experience within a transforming, scaling or turnaround business environment would be highly beneficial. Behaviours & Values • Open-minded and inquisitive embraces continuous improvement • Extreme ownership takes accountability for results and solutions • Customer centric prioritises long-term relationships and service excellence • Honesty and integrity acts with transparency and professionalism • Doing the basics brilliantly focuses on safety, discipline and consistent execution Benefits • Pension Aviva • Car allowance • Holiday 25 days plus bank holidays • Employee Assistance Programme • Death in Service 3 x Salary • Employee Referral Scheme • Discounts Platform • Enhanced family policies Why Join Liftec Express? • Senior leadership role with full operational and commercial ownership • Opportunity to lead a key region within a growing PE-backed business • Strong focus on operational excellence, safety and customer satisfaction • Influence business transformation and performance improvement • Work with a respected brand in the lift and engineering services sector If you are a driven operational leader ready to take ownership of a major region and deliver service excellence at scale, we would love to hear from you. Apply now to explore this opportunity in confidence. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
Job title: Senior Philanthropy Lead (USA) Department: Development Responsible to: Director of Development and Funded Programmes Location: London (UK) - Hybrid working. AlternativelyUSA based. Working pattern: Full-time, 38.5 hours per week Duration of contract: Permanent Start Date: As soon as possible Help shape the future of global education through transformative philanthropy. UWC International is seeking a Senior Philanthropy Lead (USA) to advance major gifts fundraising and strategic philanthropic engagement across the United States. This is a newly created role, reflecting our ambition to significantly grow our fundraising capability and expand our reach. Reporting to the Director of Development and partnering closely with the UK-based Executive Director, you will lead the cultivation of a high-value donor portfolio, secure transformational gifts, and build long-term, trust-based relationships with individuals, foundations, and partners who share our vision. This is a pivotal senior role with the opportunity to elevate UWC International's presence in the U.S. while developing your own expertise within a globally connected organisation. You will work alongside experienced international fundraisers, including senior leadership and board members, offering a unique platform to learn, grow, and influence strategy at the highest level. Bringing strategic insight and creativity, you will help grow income, strengthen donor engagement, and advance key priorities, including the UWC Global Endowment and ambitions set out in our 2030 Strategy. Collaboration will be central-working closely with schools, particularly UWC-USA in Montezuma, New Mexico, as well as national committees and dedicated supporters to unlock new opportunities for impact. The role is UK-based with regular travel to the United States, though we are open to exploring a U.S. base for the right candidate. We are looking for a relationship-driven leader who combines sharp strategic thinking with a strong track record in major gifts fundraising. Experience or strong knowledge of the U.S. fundraising, advancement, or development landscape would be a distinct advantage. You will be confident in identifying and engaging new prospects, stewarding high-level donors, and translating ambition into measurable results, ultimately strengthening UWC's visibility and influence in the U.S. and contributing to a global movement that transforms lives through education. About us UWC is a global movement of 18 schools across four continents, united by the mission to make education a force for peace and a sustainable future. Each year, we bring together young people from over 150 countries to live and learn in diverse international communities, developing academic excellence, cross-cultural understanding, and a drive for social impact. Our students go on to become leaders in politics, NGOs, business, education, and grassroots movements, shaping a more just and sustainable world. Today, our global network includes over 85,000 alumni united by the values they developed at UWC. About UWC International UWC International is the operational arm of UWC, a UK-registered and Germany-registered charity at the heart of the global UWC movement. Based in London and Berlin, our team works closely with stakeholders across the UWC network and supports a global alumni community. Our work includes global fundraising, communications, promotion and support for the network of more than 150 UWC national committees. We also lead on global strategy and provide key services to UWC schools and colleges. We are proud to reflect the diversity we champion. Our international team represents over 25 nationalities, bringing a wide range of perspectives and lived experiences. We are committed to anti-racism, diversity, equity and inclusion (ARDEI) across all aspects of our work - ensuring our organisational culture reflects the values we promote across the UWC movement. What we offer As part of a commitment to our employees, we offer the following: Hybrid working - we operate hybrid working arrangements, with at least 20% of the week in the office and up to 80% working from home. This role however will require flexibility to travel to and spend additional time in London or abroad beyond the 20% in-office requirement. Flexible working hours - our standard working hours are 38.5 per week. We support flexible working and are happy to discuss different working patterns. Generous annual leave allowance - we offer 28 days holiday per year plus 8 public holidays (pro rata for part-time or fixed-term contracts). Paid leave for personal growth - up to 2 days per year for volunteering or up to 2 days per year for study leave. Learning & development opportunities - we have access to various learning and development platforms to support your professional growth, as well as a budget set aside for professional development. Income Protection & well-being support - We offer income protection to all employees, an Employee Assistance Programme (EAP) with access to a legal support helpline, remote GP appointments, medical second opinions, mental health support, physiotherapy, lifestyle coaching, personal trainer and nutritionist sessions, and a well-being calendar featuring podcasts and webinars. Exclusive discounts & perks - with access to a range of discounts across shopping, dining, lifestyle and entertainment, with thousands of offers on hundreds of top retailers. Cyclescheme and eyecare vouchers Enhanced maternity and enhanced paternity leave Enhanced sick pay Higher-than-standard pension contribution scheme - UWC International will contribute up to 8% of the employee's gross salary toward their Pension scheme with NEST in the UK. In-person meetings: Yearly Staff Away Days, team retreats and travel to our international schools and international events as needed to create connected teams. Visa requirements Anyone who applies to work at UWC International in London must have a work visa before starting employment, in compliance with the relevant immigration rules. Please provide confirmation of your eligibility to indefinitely work or reside in the UK in your application. If you are planning to be USA based, please make this known in your application. Any offers of employment made by UWC International will be subject to a right-to-work check on your immigration status. Application Process Do you want to be part of our team? To apply, please submit an up to date copy of your CV along with a cover letter in English (each a maximum of 2 pages) on the application link provided. Your cover letter must: Provide details of your expected salary and location Outline your experience, skills and competencies against the Person specification section in the attached Job Description. Explain why you want to join UWC International. Provide confirmation of your eligibility to work or reside in the UK or US. Provide the name and contact details of two professional referees, including their job title, email address and the capacity in which you are known to them. References are taken up prior to the second round interviews. We will not contact your referees without first letting you know. PLEASE NOTE: applications will be reviewed on a rolling basis, and interviews will be arranged as soon as we receive a set of suitable candidates. If you are interested, submit your application as soon as possible. For further information on this opportunity, please contact us to connect you with the recruiting manager. Safeguarding Statement The job holder might have to travel to UWC schools and colleges. Therefore, a Basic DBS check (Disclosure and Barring Service) or international equivalent will be required before any job offer is made. We will also take up references before the second stage of the interview process. Diversity Statement UWC places deliberate diversity at the heart of our educational model because of its critical importance in our mission 'to unite people, nations and cultures for peace and a sustainable future'. At the UWC International Office, we believe this commitment to deliberate diversity must be reflected within our team, organisational practices, policies and culture. We recognise people with different backgrounds, skills, attitudes and experiences bring fresh ideas and perceptions, and we encourage and leverage these differences to make our work more relevant and accessible. We will not discriminate or tolerate discriminatory behaviour on any grounds such as, but not limited to, race, gender, disability, nationality, national or ethnic origin, religion or belief, marital/partnership or family status, sexual orientation, age or socioeconomic background. We strive to be an inclusive workplace where everyone feels a sense of belonging, has a voice, can raise concerns, and feels comfortable and confident. We expect everyone who works with us to share this commitment and to act accordingly as we aspire best to serve the UWC mission and our global community. It is an ongoing journey and we welcome all those ready to travel with us.
May 03, 2026
Full time
Job title: Senior Philanthropy Lead (USA) Department: Development Responsible to: Director of Development and Funded Programmes Location: London (UK) - Hybrid working. AlternativelyUSA based. Working pattern: Full-time, 38.5 hours per week Duration of contract: Permanent Start Date: As soon as possible Help shape the future of global education through transformative philanthropy. UWC International is seeking a Senior Philanthropy Lead (USA) to advance major gifts fundraising and strategic philanthropic engagement across the United States. This is a newly created role, reflecting our ambition to significantly grow our fundraising capability and expand our reach. Reporting to the Director of Development and partnering closely with the UK-based Executive Director, you will lead the cultivation of a high-value donor portfolio, secure transformational gifts, and build long-term, trust-based relationships with individuals, foundations, and partners who share our vision. This is a pivotal senior role with the opportunity to elevate UWC International's presence in the U.S. while developing your own expertise within a globally connected organisation. You will work alongside experienced international fundraisers, including senior leadership and board members, offering a unique platform to learn, grow, and influence strategy at the highest level. Bringing strategic insight and creativity, you will help grow income, strengthen donor engagement, and advance key priorities, including the UWC Global Endowment and ambitions set out in our 2030 Strategy. Collaboration will be central-working closely with schools, particularly UWC-USA in Montezuma, New Mexico, as well as national committees and dedicated supporters to unlock new opportunities for impact. The role is UK-based with regular travel to the United States, though we are open to exploring a U.S. base for the right candidate. We are looking for a relationship-driven leader who combines sharp strategic thinking with a strong track record in major gifts fundraising. Experience or strong knowledge of the U.S. fundraising, advancement, or development landscape would be a distinct advantage. You will be confident in identifying and engaging new prospects, stewarding high-level donors, and translating ambition into measurable results, ultimately strengthening UWC's visibility and influence in the U.S. and contributing to a global movement that transforms lives through education. About us UWC is a global movement of 18 schools across four continents, united by the mission to make education a force for peace and a sustainable future. Each year, we bring together young people from over 150 countries to live and learn in diverse international communities, developing academic excellence, cross-cultural understanding, and a drive for social impact. Our students go on to become leaders in politics, NGOs, business, education, and grassroots movements, shaping a more just and sustainable world. Today, our global network includes over 85,000 alumni united by the values they developed at UWC. About UWC International UWC International is the operational arm of UWC, a UK-registered and Germany-registered charity at the heart of the global UWC movement. Based in London and Berlin, our team works closely with stakeholders across the UWC network and supports a global alumni community. Our work includes global fundraising, communications, promotion and support for the network of more than 150 UWC national committees. We also lead on global strategy and provide key services to UWC schools and colleges. We are proud to reflect the diversity we champion. Our international team represents over 25 nationalities, bringing a wide range of perspectives and lived experiences. We are committed to anti-racism, diversity, equity and inclusion (ARDEI) across all aspects of our work - ensuring our organisational culture reflects the values we promote across the UWC movement. What we offer As part of a commitment to our employees, we offer the following: Hybrid working - we operate hybrid working arrangements, with at least 20% of the week in the office and up to 80% working from home. This role however will require flexibility to travel to and spend additional time in London or abroad beyond the 20% in-office requirement. Flexible working hours - our standard working hours are 38.5 per week. We support flexible working and are happy to discuss different working patterns. Generous annual leave allowance - we offer 28 days holiday per year plus 8 public holidays (pro rata for part-time or fixed-term contracts). Paid leave for personal growth - up to 2 days per year for volunteering or up to 2 days per year for study leave. Learning & development opportunities - we have access to various learning and development platforms to support your professional growth, as well as a budget set aside for professional development. Income Protection & well-being support - We offer income protection to all employees, an Employee Assistance Programme (EAP) with access to a legal support helpline, remote GP appointments, medical second opinions, mental health support, physiotherapy, lifestyle coaching, personal trainer and nutritionist sessions, and a well-being calendar featuring podcasts and webinars. Exclusive discounts & perks - with access to a range of discounts across shopping, dining, lifestyle and entertainment, with thousands of offers on hundreds of top retailers. Cyclescheme and eyecare vouchers Enhanced maternity and enhanced paternity leave Enhanced sick pay Higher-than-standard pension contribution scheme - UWC International will contribute up to 8% of the employee's gross salary toward their Pension scheme with NEST in the UK. In-person meetings: Yearly Staff Away Days, team retreats and travel to our international schools and international events as needed to create connected teams. Visa requirements Anyone who applies to work at UWC International in London must have a work visa before starting employment, in compliance with the relevant immigration rules. Please provide confirmation of your eligibility to indefinitely work or reside in the UK in your application. If you are planning to be USA based, please make this known in your application. Any offers of employment made by UWC International will be subject to a right-to-work check on your immigration status. Application Process Do you want to be part of our team? To apply, please submit an up to date copy of your CV along with a cover letter in English (each a maximum of 2 pages) on the application link provided. Your cover letter must: Provide details of your expected salary and location Outline your experience, skills and competencies against the Person specification section in the attached Job Description. Explain why you want to join UWC International. Provide confirmation of your eligibility to work or reside in the UK or US. Provide the name and contact details of two professional referees, including their job title, email address and the capacity in which you are known to them. References are taken up prior to the second round interviews. We will not contact your referees without first letting you know. PLEASE NOTE: applications will be reviewed on a rolling basis, and interviews will be arranged as soon as we receive a set of suitable candidates. If you are interested, submit your application as soon as possible. For further information on this opportunity, please contact us to connect you with the recruiting manager. Safeguarding Statement The job holder might have to travel to UWC schools and colleges. Therefore, a Basic DBS check (Disclosure and Barring Service) or international equivalent will be required before any job offer is made. We will also take up references before the second stage of the interview process. Diversity Statement UWC places deliberate diversity at the heart of our educational model because of its critical importance in our mission 'to unite people, nations and cultures for peace and a sustainable future'. At the UWC International Office, we believe this commitment to deliberate diversity must be reflected within our team, organisational practices, policies and culture. We recognise people with different backgrounds, skills, attitudes and experiences bring fresh ideas and perceptions, and we encourage and leverage these differences to make our work more relevant and accessible. We will not discriminate or tolerate discriminatory behaviour on any grounds such as, but not limited to, race, gender, disability, nationality, national or ethnic origin, religion or belief, marital/partnership or family status, sexual orientation, age or socioeconomic background. We strive to be an inclusive workplace where everyone feels a sense of belonging, has a voice, can raise concerns, and feels comfortable and confident. We expect everyone who works with us to share this commitment and to act accordingly as we aspire best to serve the UWC mission and our global community. It is an ongoing journey and we welcome all those ready to travel with us.
Regional Leadership. Operational Performance. Customer Excellence. Are you a senior operational - change & transformation leader with experience in engineering services, lift, construction or a related technical industry ? Liftec Express a leading independent provider of lift maintenance, repair and modernisation services is looking for a Head of Service Operations (London & Southeast) to lead one of its most critical regions. This is a high-impact leadership role responsible for safety, operational performance, customer satisfaction and full P&L ownership, driving service & repair excellence across a large and complex service portfolio. You ll play a key role in shaping operational standards, improving performance and supporting the continued growth of the business. The Role at a Glance Head of Service Operations (Service & Repairs) Andover. Hampshire covering Provinces Region c100 miles radius Competitive Base Salary Plus Extensive Benefits Package inc Car Allowance, Bonus, Generous Pension Full Time Company: Pioneer of the British lift industry. Formerly part of global brand Otis now Private Equity-backed by R Capital. An independent engineering services provider specialising in lift maintenance, repair, modernisation and installation. Pedigree: Supporting major infrastructure across commercial buildings, hospitals, retail estates, transport hubs and government facilities. Culture: Safety, Ethics & Quality Focused The Opportunity This is a pivotal role leading Liftec Express service and repairs operations across London and the Southeast. You will take full ownership of operational delivery, ensuring safe, reliable and high-quality service while driving efficiency, productivity, customer satisfaction and profitability. Working closely with the Managing Director and leadership team, you will lead a large operational team and play a key role in developing a high-performance, customer-focused culture. Responsibilities Operational Leadership & Delivery • Lead the safe delivery of lift maintenance and repair services across the region • Ensure service delivery meets contractual commitments and customer expectations • Drive operational efficiency through planning, scheduling and resource allocation • Implement and monitor service processes and KPIs including productivity and response times Commercial & P&L Ownership • Take full responsibility for regional P&L performance • Deliver revenue, margin, profitability and cash targets • Identify opportunities to grow the service portfolio and expand customer relationships Customer & Stakeholder Management • Build strong relationships with key customers, consultants and stakeholders • Act as escalation point for operational and service-related issues • Ensure high levels of customer satisfaction and long-term retention Leadership & Team Development • Lead, coach and develop Service Delivery Managers, Repair Managers and engineers • Build and maintain a high-performing, accountable culture • Drive engagement, performance and continuous improvement across teams Compliance, Safety & Governance • Maintain the highest EH&S standards across all operations • Ensure compliance with regulations, industry standards and company policies • Support cross-functional and regional initiatives across the business About You You are an experienced operational leader with a strong track record in engineering services, lift, construction or a related technical industry. You will likely have • Proven experience in a senior operational leadership role • Strong track record of improving operational performance and profitability • Experience managing P&L and delivering commercial targets • Ability to build relationships with major clients and senior stakeholders • Experience leading and developing high-performing teams • Strong organisational skills with high levels of ownership and accountability • Excellent communication skills across technical and non-technical audiences • Confidence handling escalations and complex operational challenges • Commercial awareness with the ability to identify growth opportunities • Experience within a transforming, scaling or turnaround business environment would be highly beneficial. Behaviours & Values • Open-minded and inquisitive embraces continuous improvement • Extreme ownership takes accountability for results and solutions • Customer centric prioritises long-term relationships and service excellence • Honesty and integrity acts with transparency and professionalism • Doing the basics brilliantly focuses on safety, discipline and consistent execution Benefits • Pension Aviva • Car allowance • Holiday 25 days plus bank holidays • Employee Assistance Programme • Death in Service 3 x Salary • Employee Referral Scheme • Discounts Platform • Enhanced family policies Why Join Liftec Express? • Senior leadership role with full operational and commercial ownership • Opportunity to lead a key region within a growing PE-backed business • Strong focus on operational excellence, safety and customer satisfaction • Influence business transformation and performance improvement • Work with a respected brand in the lift and engineering services sector If you are a driven operational leader ready to take ownership of a major region and deliver service excellence at scale, we would love to hear from you. Apply now to explore this opportunity in confidence. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
May 03, 2026
Full time
Regional Leadership. Operational Performance. Customer Excellence. Are you a senior operational - change & transformation leader with experience in engineering services, lift, construction or a related technical industry ? Liftec Express a leading independent provider of lift maintenance, repair and modernisation services is looking for a Head of Service Operations (London & Southeast) to lead one of its most critical regions. This is a high-impact leadership role responsible for safety, operational performance, customer satisfaction and full P&L ownership, driving service & repair excellence across a large and complex service portfolio. You ll play a key role in shaping operational standards, improving performance and supporting the continued growth of the business. The Role at a Glance Head of Service Operations (Service & Repairs) Andover. Hampshire covering Provinces Region c100 miles radius Competitive Base Salary Plus Extensive Benefits Package inc Car Allowance, Bonus, Generous Pension Full Time Company: Pioneer of the British lift industry. Formerly part of global brand Otis now Private Equity-backed by R Capital. An independent engineering services provider specialising in lift maintenance, repair, modernisation and installation. Pedigree: Supporting major infrastructure across commercial buildings, hospitals, retail estates, transport hubs and government facilities. Culture: Safety, Ethics & Quality Focused The Opportunity This is a pivotal role leading Liftec Express service and repairs operations across London and the Southeast. You will take full ownership of operational delivery, ensuring safe, reliable and high-quality service while driving efficiency, productivity, customer satisfaction and profitability. Working closely with the Managing Director and leadership team, you will lead a large operational team and play a key role in developing a high-performance, customer-focused culture. Responsibilities Operational Leadership & Delivery • Lead the safe delivery of lift maintenance and repair services across the region • Ensure service delivery meets contractual commitments and customer expectations • Drive operational efficiency through planning, scheduling and resource allocation • Implement and monitor service processes and KPIs including productivity and response times Commercial & P&L Ownership • Take full responsibility for regional P&L performance • Deliver revenue, margin, profitability and cash targets • Identify opportunities to grow the service portfolio and expand customer relationships Customer & Stakeholder Management • Build strong relationships with key customers, consultants and stakeholders • Act as escalation point for operational and service-related issues • Ensure high levels of customer satisfaction and long-term retention Leadership & Team Development • Lead, coach and develop Service Delivery Managers, Repair Managers and engineers • Build and maintain a high-performing, accountable culture • Drive engagement, performance and continuous improvement across teams Compliance, Safety & Governance • Maintain the highest EH&S standards across all operations • Ensure compliance with regulations, industry standards and company policies • Support cross-functional and regional initiatives across the business About You You are an experienced operational leader with a strong track record in engineering services, lift, construction or a related technical industry. You will likely have • Proven experience in a senior operational leadership role • Strong track record of improving operational performance and profitability • Experience managing P&L and delivering commercial targets • Ability to build relationships with major clients and senior stakeholders • Experience leading and developing high-performing teams • Strong organisational skills with high levels of ownership and accountability • Excellent communication skills across technical and non-technical audiences • Confidence handling escalations and complex operational challenges • Commercial awareness with the ability to identify growth opportunities • Experience within a transforming, scaling or turnaround business environment would be highly beneficial. Behaviours & Values • Open-minded and inquisitive embraces continuous improvement • Extreme ownership takes accountability for results and solutions • Customer centric prioritises long-term relationships and service excellence • Honesty and integrity acts with transparency and professionalism • Doing the basics brilliantly focuses on safety, discipline and consistent execution Benefits • Pension Aviva • Car allowance • Holiday 25 days plus bank holidays • Employee Assistance Programme • Death in Service 3 x Salary • Employee Referral Scheme • Discounts Platform • Enhanced family policies Why Join Liftec Express? • Senior leadership role with full operational and commercial ownership • Opportunity to lead a key region within a growing PE-backed business • Strong focus on operational excellence, safety and customer satisfaction • Influence business transformation and performance improvement • Work with a respected brand in the lift and engineering services sector If you are a driven operational leader ready to take ownership of a major region and deliver service excellence at scale, we would love to hear from you. Apply now to explore this opportunity in confidence. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. Our clients are Britain's economic engine - ambitious, entrepreneurially-spirited and highgrowth businesses that fuel the economy - and the owners and management teams that lead them. We'll broaden your horizons Our Advisory team provide a wide variety of services that deliver value-led advice and outcomes. They have an in-depth knowledge of business, industry sectors and markets and understand the constantly changing risks and opportunities at the heart of our clients' affairs. The team work across strategy, operations and improvement as well as at a transactional and defined project level. From technology to risk advisory, they're experts in following through on top-level instructions and resolving the finer details - all in one straight-forward package. When you join them, you'll work on some of the world's most exciting financial operations and business deals, building your experience and expertise alongside the brightest minds in the i ndustry. We'll help you succeed Our clients trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with clients and building long-lasting relationships. You'll be someone who can work pro-actively, managing your own tasks, but you'll also be confident collaborating with others, communicating regularly with senior managers, Directors, and BDO's Partners to enable us to serve our clients effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients. Overview Join BDO's International Institutions and Donor Assurance (IIDA) team as an Audit Manager and make a global impact. You'll work with prestigious organisations like UN agencies and the European Commission, providing assurance services such as audits, certifications, and consultancy. Lead engagement meetings in English and French, both virtually and in person, and prepare audit plans based on a thorough understanding of terms and grant conditions. Coordinate and lead audit teams, write and review reports, and represent IIDA and BDO before international stakeholders. This role offers unique travel opportunities, allowing you to gain insights into the development sector and the international donor community. Contribute to the success of our clients and beneficiaries while working in a multicultural team in vibrant London. If you're ready for a challenging and rewarding career that offers experiences few can match, join us and make a difference on a global scale. You'll be someone with: A professional accountancy qualification (ACA / ACCA / CIMA / DEC or equivalent) is preferred Bilingual Spanish with excellent verbal and written English a minimum requirement Audit experience A genuine interest in international development and this sector An ability to communicate in a professional, constructive way Proven track record in audit and assurance work International travel for assignments (travel can include, but not be limited to, Europe, Africa, Asia and the Middle East) At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. We can provide the best support for our clients and people when we're working side by side. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for our clients and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in them. We have thousands of unique minds coming together to help our clients reach their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
May 03, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. Our clients are Britain's economic engine - ambitious, entrepreneurially-spirited and highgrowth businesses that fuel the economy - and the owners and management teams that lead them. We'll broaden your horizons Our Advisory team provide a wide variety of services that deliver value-led advice and outcomes. They have an in-depth knowledge of business, industry sectors and markets and understand the constantly changing risks and opportunities at the heart of our clients' affairs. The team work across strategy, operations and improvement as well as at a transactional and defined project level. From technology to risk advisory, they're experts in following through on top-level instructions and resolving the finer details - all in one straight-forward package. When you join them, you'll work on some of the world's most exciting financial operations and business deals, building your experience and expertise alongside the brightest minds in the i ndustry. We'll help you succeed Our clients trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with clients and building long-lasting relationships. You'll be someone who can work pro-actively, managing your own tasks, but you'll also be confident collaborating with others, communicating regularly with senior managers, Directors, and BDO's Partners to enable us to serve our clients effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients. Overview Join BDO's International Institutions and Donor Assurance (IIDA) team as an Audit Manager and make a global impact. You'll work with prestigious organisations like UN agencies and the European Commission, providing assurance services such as audits, certifications, and consultancy. Lead engagement meetings in English and French, both virtually and in person, and prepare audit plans based on a thorough understanding of terms and grant conditions. Coordinate and lead audit teams, write and review reports, and represent IIDA and BDO before international stakeholders. This role offers unique travel opportunities, allowing you to gain insights into the development sector and the international donor community. Contribute to the success of our clients and beneficiaries while working in a multicultural team in vibrant London. If you're ready for a challenging and rewarding career that offers experiences few can match, join us and make a difference on a global scale. You'll be someone with: A professional accountancy qualification (ACA / ACCA / CIMA / DEC or equivalent) is preferred Bilingual Spanish with excellent verbal and written English a minimum requirement Audit experience A genuine interest in international development and this sector An ability to communicate in a professional, constructive way Proven track record in audit and assurance work International travel for assignments (travel can include, but not be limited to, Europe, Africa, Asia and the Middle East) At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. We can provide the best support for our clients and people when we're working side by side. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for our clients and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in them. We have thousands of unique minds coming together to help our clients reach their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams leading them. We'll broaden your horizons As a firm our focus on delivering quality audit work for the benefit of the public interest is our key priority. Our Audit teams are essential, not just to BDO, but to the whole economy. With specialist knowledge of sectors, markets and geographies; our auditors have the business understanding necessary to deliver the high quality and robust audits that companies and their stakeholders can trust. The international audit team is an industry agnostic team that specialises in providing fully coordinated secondary audit services to multinationals. Working closely with BDO Member Firms from around the world, the international audit team leverages the controls present at finance service centre locations to design high quality and highly efficient global audit strategies. The international audit team provide a fully project managed and centralised global audit offering to audited entities. Many engagements have an element of travel required, with team members often travelling overseas a number of times a year on audit engagements. We'll help you succeed The work we do is underpinned by quality. We deliver audits which are trusted and transparent which can be relied upon by companies and their stakeholders. You'll be someone who is comfortable working pro-actively and, managing your own tasks, as well as confident collaborating with others and communicating regularly with Senior Managers, Directors, and BDO's Partners. You'll help deliver accurate and transparent reporting to all relevant stakeholders as you provide long term value. You'll be someone: Studying towards ACA/ACCA/ICAS Qualified or overseas equivalent Working knowledge of ISAs, IFRS, UK GAAP and Financial Reporting requirements Experience reviewing systems and control environments, as well as undertaking risk assessment and substantive testing on key risk areas Working knowledge of firm services, issues regarding advice, and regulation and compliance, including anti-money laundering Demonstrable knowledge of current economic and market trends You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to our business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
May 03, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams leading them. We'll broaden your horizons As a firm our focus on delivering quality audit work for the benefit of the public interest is our key priority. Our Audit teams are essential, not just to BDO, but to the whole economy. With specialist knowledge of sectors, markets and geographies; our auditors have the business understanding necessary to deliver the high quality and robust audits that companies and their stakeholders can trust. The international audit team is an industry agnostic team that specialises in providing fully coordinated secondary audit services to multinationals. Working closely with BDO Member Firms from around the world, the international audit team leverages the controls present at finance service centre locations to design high quality and highly efficient global audit strategies. The international audit team provide a fully project managed and centralised global audit offering to audited entities. Many engagements have an element of travel required, with team members often travelling overseas a number of times a year on audit engagements. We'll help you succeed The work we do is underpinned by quality. We deliver audits which are trusted and transparent which can be relied upon by companies and their stakeholders. You'll be someone who is comfortable working pro-actively and, managing your own tasks, as well as confident collaborating with others and communicating regularly with Senior Managers, Directors, and BDO's Partners. You'll help deliver accurate and transparent reporting to all relevant stakeholders as you provide long term value. You'll be someone: Studying towards ACA/ACCA/ICAS Qualified or overseas equivalent Working knowledge of ISAs, IFRS, UK GAAP and Financial Reporting requirements Experience reviewing systems and control environments, as well as undertaking risk assessment and substantive testing on key risk areas Working knowledge of firm services, issues regarding advice, and regulation and compliance, including anti-money laundering Demonstrable knowledge of current economic and market trends You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to our business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Job Title: Executive Search Consultant FMCG Food Recruitment Location: UK-Based (Hybrid / Remote Options Available) Salary: to £65k + Uncapped Commission + High Earning Potential The Opportunity A high-performing executive search team specialising in FMCG Food recruitment is seeking experienced Recruitment Consultant professionals to join its growing business. This is a fast-paced, high-performance environment where successful Recruitment Consultant professionals will work on retained and exclusive search assignments across the FMCG Food sector. The team is made up of highly professional executive search specialists and Recruitment Consultant professionals who operate at a senior level within the market. This opportunity is open to Recruitment Consultant candidates from any recruitment sector background, however a permanent background is highly advantageous. Full training will be provided on retained executive search, allowing each Recruitment Consultant to develop expertise in specialist search delivery and long-term client engagement. Every Recruitment Consultant joining the business will receive structured onboarding, mentoring, and training on how to succeed in a specialist executive search environment, including retained recruitment methodology, client development, and high-value placement strategy. About the Team The team consists of high-performing Recruitment Consultant professionals who are specialists in FMCG Food executive search. Each Recruitment Consultant operates within a supportive but highly ambitious environment, where collaboration, accountability, and performance are key. The culture is built around excellence, with every Recruitment Consultant expected to deliver high-quality, retained recruitment outcomes for global FMCG clients. The environment is vibrant, competitive, and success-driven, making it ideal for any ambitious Recruitment Consultant looking to progress into executive search. Typical Roles You Will Recruit For As a Recruitment Consultant in FMCG Food executive search, you will work on senior-level mandates such as: CEO / Managing Director FMCG Food Chief Commercial Officer (CCO) Sales Director / Head of Sales Marketing Director / Brand Director Category Director / Category Manager Supply Chain Director Procurement Director Operations Director / Manufacturing Director Head of NPD (New Product Development) Technical Director / Quality Director Food Safety & Compliance Director HR Director / People Director Export Sales Director Sustainability / ESG Director Key Responsibilities Deliver retained and exclusive executive search assignments within FMCG Food markets Develop and manage senior-level client relationships As a Recruitment Consultant, map and headhunt high-calibre executive talent globally As a Recruitment Consultant, manage end-to-end search processes from briefing to placement Provide market insight and strategic hiring advice Work closely with a high-performing executive search team Contribute to business development and client growth Requirements Experience as a Recruitment Consultant in any recruitment sector is welcome wishing to specialise in a niche market Permanent recruitment (perms) background is highly desirable Strong experience as a Recruitment Consultant in business development or 360 recruitment Ambitious mindset with a desire to develop as a specialist Recruitment Consultant Training & Development Every Recruitment Consultant will receive full training on: Retained executive search methodology How to succeed as a specialist Recruitment Consultan t in FMCG Food Client development strategies for a Recruitment Consultant in executive search Headhunting techniques for senior-level assignments How to build a long-term career as a high-performing Recruitment Consultant in a specialist search business What s on Offer Competitive base salary with uncapped commission High earning potential for ambitious Recruitment Consultant professionals Structured training and progression Access to senior FMCG Food executive search mandates Collaborative, high-performance team of Recruitment Consultants Strong career development for any Recruitment Consultant moving into executive search Apply Now This opportunity is open to any Recruitment Consultant with recruitment experience, particularly those with a perms background looking to move into executive search. If your experience does not perfectly match every requirement, you are still encouraged to connect with Michelle Waterworth on LinkedIn and follow Michelle Waterworth Recruitment for updates on similar Recruitment Consultant opportunities and future roles that may be a better fit.Check out other recruitment roles at michellewaterworth. com
May 02, 2026
Full time
Job Title: Executive Search Consultant FMCG Food Recruitment Location: UK-Based (Hybrid / Remote Options Available) Salary: to £65k + Uncapped Commission + High Earning Potential The Opportunity A high-performing executive search team specialising in FMCG Food recruitment is seeking experienced Recruitment Consultant professionals to join its growing business. This is a fast-paced, high-performance environment where successful Recruitment Consultant professionals will work on retained and exclusive search assignments across the FMCG Food sector. The team is made up of highly professional executive search specialists and Recruitment Consultant professionals who operate at a senior level within the market. This opportunity is open to Recruitment Consultant candidates from any recruitment sector background, however a permanent background is highly advantageous. Full training will be provided on retained executive search, allowing each Recruitment Consultant to develop expertise in specialist search delivery and long-term client engagement. Every Recruitment Consultant joining the business will receive structured onboarding, mentoring, and training on how to succeed in a specialist executive search environment, including retained recruitment methodology, client development, and high-value placement strategy. About the Team The team consists of high-performing Recruitment Consultant professionals who are specialists in FMCG Food executive search. Each Recruitment Consultant operates within a supportive but highly ambitious environment, where collaboration, accountability, and performance are key. The culture is built around excellence, with every Recruitment Consultant expected to deliver high-quality, retained recruitment outcomes for global FMCG clients. The environment is vibrant, competitive, and success-driven, making it ideal for any ambitious Recruitment Consultant looking to progress into executive search. Typical Roles You Will Recruit For As a Recruitment Consultant in FMCG Food executive search, you will work on senior-level mandates such as: CEO / Managing Director FMCG Food Chief Commercial Officer (CCO) Sales Director / Head of Sales Marketing Director / Brand Director Category Director / Category Manager Supply Chain Director Procurement Director Operations Director / Manufacturing Director Head of NPD (New Product Development) Technical Director / Quality Director Food Safety & Compliance Director HR Director / People Director Export Sales Director Sustainability / ESG Director Key Responsibilities Deliver retained and exclusive executive search assignments within FMCG Food markets Develop and manage senior-level client relationships As a Recruitment Consultant, map and headhunt high-calibre executive talent globally As a Recruitment Consultant, manage end-to-end search processes from briefing to placement Provide market insight and strategic hiring advice Work closely with a high-performing executive search team Contribute to business development and client growth Requirements Experience as a Recruitment Consultant in any recruitment sector is welcome wishing to specialise in a niche market Permanent recruitment (perms) background is highly desirable Strong experience as a Recruitment Consultant in business development or 360 recruitment Ambitious mindset with a desire to develop as a specialist Recruitment Consultant Training & Development Every Recruitment Consultant will receive full training on: Retained executive search methodology How to succeed as a specialist Recruitment Consultan t in FMCG Food Client development strategies for a Recruitment Consultant in executive search Headhunting techniques for senior-level assignments How to build a long-term career as a high-performing Recruitment Consultant in a specialist search business What s on Offer Competitive base salary with uncapped commission High earning potential for ambitious Recruitment Consultant professionals Structured training and progression Access to senior FMCG Food executive search mandates Collaborative, high-performance team of Recruitment Consultants Strong career development for any Recruitment Consultant moving into executive search Apply Now This opportunity is open to any Recruitment Consultant with recruitment experience, particularly those with a perms background looking to move into executive search. If your experience does not perfectly match every requirement, you are still encouraged to connect with Michelle Waterworth on LinkedIn and follow Michelle Waterworth Recruitment for updates on similar Recruitment Consultant opportunities and future roles that may be a better fit.Check out other recruitment roles at michellewaterworth. com
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams leading them. We'll broaden your horizons As a firm our focus on delivering quality audit work for the benefit of the public interest is our key priority. Our Audit teams are essential, not just to BDO, but to the whole economy. With specialist knowledge of sectors, markets and geographies; our auditors have the business understanding necessary to deliver the high quality and robust audits that companies and their stakeholders can trust. The international audit team is an industry agnostic team that specialises in providing fully coordinated secondary audit services to multinationals. Working closely with BDO Member Firms from around the world, the international audit team leverages the controls present at finance service centre locations to design high quality and highly efficient global audit strategies. The international audit team provide a fully project managed and centralised global audit offering to audited entities. Many engagements have an element of travel required, with team members often travelling overseas a number of times a year on audit engagements. We'll help you succeed The work we do is underpinned by quality. We deliver audits which are trusted and transparent which can be relied upon by companies and their stakeholders. You'll be someone who is comfortable working pro-actively and, managing your own tasks, as well as confident collaborating with others and communicating regularly with Senior Managers, Directors, and BDO's Partners. You'll help deliver accurate and transparent reporting to all relevant stakeholders as you provide long term value. You'll be someone with: ACA/ACCA/ICAS qualification or overseas equivalent Experience supervising and coaching junior members of staff Working knowledge of ISAs, IFRS, UK GAAP and Financial Reporting requirements Experience reviewing systems and control environments, as well as undertaking risk assessment and substantive testing on key risk areas Working knowledge of firm services, issues regarding advice, and regulation and compliance, including anti-money laundering Demonstrable knowledge of current economic and market trends Desirable Sector experience appropriate to BDO audited entities Experience auditing international groups and coordinating engagements that operate cross border Experience designing audit strategies base don a combination of substantive and controls-based audit strategies Experience in conducting Group audits under ISA 600 You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to our business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
May 02, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams leading them. We'll broaden your horizons As a firm our focus on delivering quality audit work for the benefit of the public interest is our key priority. Our Audit teams are essential, not just to BDO, but to the whole economy. With specialist knowledge of sectors, markets and geographies; our auditors have the business understanding necessary to deliver the high quality and robust audits that companies and their stakeholders can trust. The international audit team is an industry agnostic team that specialises in providing fully coordinated secondary audit services to multinationals. Working closely with BDO Member Firms from around the world, the international audit team leverages the controls present at finance service centre locations to design high quality and highly efficient global audit strategies. The international audit team provide a fully project managed and centralised global audit offering to audited entities. Many engagements have an element of travel required, with team members often travelling overseas a number of times a year on audit engagements. We'll help you succeed The work we do is underpinned by quality. We deliver audits which are trusted and transparent which can be relied upon by companies and their stakeholders. You'll be someone who is comfortable working pro-actively and, managing your own tasks, as well as confident collaborating with others and communicating regularly with Senior Managers, Directors, and BDO's Partners. You'll help deliver accurate and transparent reporting to all relevant stakeholders as you provide long term value. You'll be someone with: ACA/ACCA/ICAS qualification or overseas equivalent Experience supervising and coaching junior members of staff Working knowledge of ISAs, IFRS, UK GAAP and Financial Reporting requirements Experience reviewing systems and control environments, as well as undertaking risk assessment and substantive testing on key risk areas Working knowledge of firm services, issues regarding advice, and regulation and compliance, including anti-money laundering Demonstrable knowledge of current economic and market trends Desirable Sector experience appropriate to BDO audited entities Experience auditing international groups and coordinating engagements that operate cross border Experience designing audit strategies base don a combination of substantive and controls-based audit strategies Experience in conducting Group audits under ISA 600 You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to our business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Chief Financial Officer, UKRI Contract Term: This is a permanent, open-ended position. Location: London or Swindon. Please note, this role includes regular travel to sites across the UK and international travel on occasion Direct Reports: The postholder will have line management responsibility for 7 direct reports which includes roles such as Chief Information Officer, Finance Director and General Counsel & Head of Legal. Availability: Successful candidates will be encouraged to take up their appointment as soon as possible, following the successful completion of pre-appointment checks and security clearance. Security Level: The successful candidate must hold, or be willing to undergo, Developed Vetting (DV) security clearance. Please note that UKRI reserves the right to initiate or repeat security screening as required during the course of employment. Closing Date: 23:55 on Sunday 7th June 2026. About UKRI Launched in 2018, UKRI is an independent, non-departmental public body, which invests £10 billion per annum in research and innovation. We bring together nine executive council partners (the seven Research Councils plus Innovate UK and Research England) with a shared vision to ensure the UK maintains its world-leading position in research and innovation. UKRI also provides coordinated strategic advice to the Secretary of State for Science, Innovation and Technology on the balance of funding between research disciplines. Our mission is to "advance knowledge, improve lives and drive growth". There is great intent in these seven words. The three parts of this mission are all equally important. Any knowledge-driven economy must support curiosity-driven research to provide the novel ideas that underpin the application of research, which ultimately leads to innovative companies that deliver the products and services which change our lives. UKRI is at its best when we deliver mutual symbiosis between these three parts. We employ around 9,000 staff who support some of the world's most exciting and challenging research projects. We develop and operate some of the most remarkable scientific facilities in the world and work collaboratively with industry, academia and government in exciting partnerships. We are pushing the frontiers of human knowledge through blue sky research and delivering benefits for UK society and the economy through world-class research and business-led innovation. UKRI invests in research and innovation across all disciplines, from curiosity-driven research to business-led innovation. Our activities include: Funding excellent research and innovation across universities, research institutes, businesses and public sector bodies Supporting skills and talent, from doctoral training to leadership in academia, industry and the public sector Building and sustaining national research infrastructure, including major facilities, data capabilities and digital platforms Driving place-based growth, supporting clusters and strengthening local innovation ecosystems across the UK Convening and connecting partners across government, academia, industry and international systems to tackle complex challenges such as climate change, health, security and productivity About the Role The Chief Financial Officer (CFO) is a senior strategic leader and principal adviser to the Chief Executive Officer (CEO) and Board. As a principal decision-maker, the CFO provides organisation-wide leadership across the following UKRI functions: finance legal digital and data risk and assurance. Alongside the CEO, the CFO is an executive member of the UKRI board. The CFO is responsible for ensuring the organisation manages public money with strong governance, effective stewardship of public funds, and the highest standards of financial management, assurance and control. They should provide strategic leadership on all aspects of public sector finance. They must ensure that financial decisions are robust, evidence based, and aligned with government priorities and the organisation's statutory responsibilities. The CFO leads the organisation's engagement with Spending Reviews and wider fiscal planning, ensuring that: resources are clearly linked to outcome financial forecasts are credible and sustainable the organisation can demonstrate strong financial management to ministers, the sponsoring department, HM Treasury, and other stakeholders. Working in close partnership with the CEO, the CFO plays a central role in shaping and delivering UKRI's long-term strategic vision. The role requires a deep understanding of the political, economic and societal context in which UKRI operates, translating external drivers and risks into clear strategic priorities and operational plans. The CFO also manages a number of senior leaders across UKRI, building organisational capability and resilience. Externally, the CFO will build confidence and engage at the highest levels of Government, industry, academia and with international partners The CFO will be a member of the Executive Committee and the UKRI Board. They will: lead a directorate of approximately 800 people through 7 direct reports manage a direct annual budget of £40 million carry overarching responsibility for managing finance and commercials across the UK Research & Innovation portfolio worth £10Bn. The CFO will establish and maintain a legally robust, risk-based governance and control framework that supports confident decision-making and delivery. They will lead engagement with the Government Internal Audit Agency and the Audit Committee, providing clear assurance to the Accounting Officer and Board on the effectiveness of governance, risk management and internal control. They will also serve as a non-executive director on UKRI spin-out company boards where required, offering governance, challenge and commercial insight to support growth and protect public value. They will also oversee other professional services within UKRI, to be discussed with the successful candidate. Key Responsibilities: Providing strategic leadership across UKRI, working closely with the CEO and executive colleagues to shape organisational direction and ensure UKRI's interests are effectively represented to internal and external stakeholders, including senior government officials, industry leaders, and international partners Guiding the development and execution of UKRI's long-term strategy, exercising sound judgement in balancing DSIT objectives, financial constraints, and emerging national opportunities to position UKRI as a world-leading research and innovation organisation Overseeing day-to-day executive operations as a core member of the Executive Committee, with direct accountability for finance, digital, data, risk and legal, across UKRI's entire portfolio Representing the CEO and UKRI at high-level engagements, deploying strong influencing skills to build trust with industry, and steward key relationships at central and local government levels, as well as with major customers, strategic partners and corporate service providers Providing executive leadership over strategic partnerships, enabling UKRI and UK companies to access critical technologies and capabilities that support national priorities and global competitiveness Serving as a non-executive director on UKRI spin-out boards as required, bringing strong governance, commercial insight, and independent judgement to high-growth ventures Providing robust budget stewardship to ensure UKRI makes full and effective use of its grant in aid in delivering its organisational objectives. To find out more about the role please click 'apply' to visit out careers site. Your Skills and Experience UKRI wishes to attract the highest calibre of candidates with the appropriate standing for this role. The successful candidate will be able to command confidence and represent the organisation with its many stakeholders at the highest level, being able to demonstrate the following: Essential Criteria: Proven experience leading and developing diverse, high-performing teams, with the ability to set direction, delegate effectively, and deliver results through others Extensive experience holding enterprise-wide responsibility for financial probity, governance, and the effective delivery of financial outcomes within a large, complex organisation. Strong understanding of the drivers of UK economic growth, including wider policy, sectoral, and market trends that shape national research and innovation priorities Exceptional relationship-building and stakeholder management skills, with the ability to establish credibility quickly and build productive partnerships with industry, central and local government, universities, and other external institutions Highly effective communicator and influencer, able to operate confidently at Board and senior Government levels, challenge constructively, and shape decision-making in complex, multi-stakeholder environments Strong personal resilience and sound judgement, with the ability to make decisions under pressure, manage differing viewpoints, and maintain focus on organisational priorities Demonstrated commitment to personal growth, organisational learning, and continuous improvement . click apply for full job details
May 02, 2026
Full time
Chief Financial Officer, UKRI Contract Term: This is a permanent, open-ended position. Location: London or Swindon. Please note, this role includes regular travel to sites across the UK and international travel on occasion Direct Reports: The postholder will have line management responsibility for 7 direct reports which includes roles such as Chief Information Officer, Finance Director and General Counsel & Head of Legal. Availability: Successful candidates will be encouraged to take up their appointment as soon as possible, following the successful completion of pre-appointment checks and security clearance. Security Level: The successful candidate must hold, or be willing to undergo, Developed Vetting (DV) security clearance. Please note that UKRI reserves the right to initiate or repeat security screening as required during the course of employment. Closing Date: 23:55 on Sunday 7th June 2026. About UKRI Launched in 2018, UKRI is an independent, non-departmental public body, which invests £10 billion per annum in research and innovation. We bring together nine executive council partners (the seven Research Councils plus Innovate UK and Research England) with a shared vision to ensure the UK maintains its world-leading position in research and innovation. UKRI also provides coordinated strategic advice to the Secretary of State for Science, Innovation and Technology on the balance of funding between research disciplines. Our mission is to "advance knowledge, improve lives and drive growth". There is great intent in these seven words. The three parts of this mission are all equally important. Any knowledge-driven economy must support curiosity-driven research to provide the novel ideas that underpin the application of research, which ultimately leads to innovative companies that deliver the products and services which change our lives. UKRI is at its best when we deliver mutual symbiosis between these three parts. We employ around 9,000 staff who support some of the world's most exciting and challenging research projects. We develop and operate some of the most remarkable scientific facilities in the world and work collaboratively with industry, academia and government in exciting partnerships. We are pushing the frontiers of human knowledge through blue sky research and delivering benefits for UK society and the economy through world-class research and business-led innovation. UKRI invests in research and innovation across all disciplines, from curiosity-driven research to business-led innovation. Our activities include: Funding excellent research and innovation across universities, research institutes, businesses and public sector bodies Supporting skills and talent, from doctoral training to leadership in academia, industry and the public sector Building and sustaining national research infrastructure, including major facilities, data capabilities and digital platforms Driving place-based growth, supporting clusters and strengthening local innovation ecosystems across the UK Convening and connecting partners across government, academia, industry and international systems to tackle complex challenges such as climate change, health, security and productivity About the Role The Chief Financial Officer (CFO) is a senior strategic leader and principal adviser to the Chief Executive Officer (CEO) and Board. As a principal decision-maker, the CFO provides organisation-wide leadership across the following UKRI functions: finance legal digital and data risk and assurance. Alongside the CEO, the CFO is an executive member of the UKRI board. The CFO is responsible for ensuring the organisation manages public money with strong governance, effective stewardship of public funds, and the highest standards of financial management, assurance and control. They should provide strategic leadership on all aspects of public sector finance. They must ensure that financial decisions are robust, evidence based, and aligned with government priorities and the organisation's statutory responsibilities. The CFO leads the organisation's engagement with Spending Reviews and wider fiscal planning, ensuring that: resources are clearly linked to outcome financial forecasts are credible and sustainable the organisation can demonstrate strong financial management to ministers, the sponsoring department, HM Treasury, and other stakeholders. Working in close partnership with the CEO, the CFO plays a central role in shaping and delivering UKRI's long-term strategic vision. The role requires a deep understanding of the political, economic and societal context in which UKRI operates, translating external drivers and risks into clear strategic priorities and operational plans. The CFO also manages a number of senior leaders across UKRI, building organisational capability and resilience. Externally, the CFO will build confidence and engage at the highest levels of Government, industry, academia and with international partners The CFO will be a member of the Executive Committee and the UKRI Board. They will: lead a directorate of approximately 800 people through 7 direct reports manage a direct annual budget of £40 million carry overarching responsibility for managing finance and commercials across the UK Research & Innovation portfolio worth £10Bn. The CFO will establish and maintain a legally robust, risk-based governance and control framework that supports confident decision-making and delivery. They will lead engagement with the Government Internal Audit Agency and the Audit Committee, providing clear assurance to the Accounting Officer and Board on the effectiveness of governance, risk management and internal control. They will also serve as a non-executive director on UKRI spin-out company boards where required, offering governance, challenge and commercial insight to support growth and protect public value. They will also oversee other professional services within UKRI, to be discussed with the successful candidate. Key Responsibilities: Providing strategic leadership across UKRI, working closely with the CEO and executive colleagues to shape organisational direction and ensure UKRI's interests are effectively represented to internal and external stakeholders, including senior government officials, industry leaders, and international partners Guiding the development and execution of UKRI's long-term strategy, exercising sound judgement in balancing DSIT objectives, financial constraints, and emerging national opportunities to position UKRI as a world-leading research and innovation organisation Overseeing day-to-day executive operations as a core member of the Executive Committee, with direct accountability for finance, digital, data, risk and legal, across UKRI's entire portfolio Representing the CEO and UKRI at high-level engagements, deploying strong influencing skills to build trust with industry, and steward key relationships at central and local government levels, as well as with major customers, strategic partners and corporate service providers Providing executive leadership over strategic partnerships, enabling UKRI and UK companies to access critical technologies and capabilities that support national priorities and global competitiveness Serving as a non-executive director on UKRI spin-out boards as required, bringing strong governance, commercial insight, and independent judgement to high-growth ventures Providing robust budget stewardship to ensure UKRI makes full and effective use of its grant in aid in delivering its organisational objectives. To find out more about the role please click 'apply' to visit out careers site. Your Skills and Experience UKRI wishes to attract the highest calibre of candidates with the appropriate standing for this role. The successful candidate will be able to command confidence and represent the organisation with its many stakeholders at the highest level, being able to demonstrate the following: Essential Criteria: Proven experience leading and developing diverse, high-performing teams, with the ability to set direction, delegate effectively, and deliver results through others Extensive experience holding enterprise-wide responsibility for financial probity, governance, and the effective delivery of financial outcomes within a large, complex organisation. Strong understanding of the drivers of UK economic growth, including wider policy, sectoral, and market trends that shape national research and innovation priorities Exceptional relationship-building and stakeholder management skills, with the ability to establish credibility quickly and build productive partnerships with industry, central and local government, universities, and other external institutions Highly effective communicator and influencer, able to operate confidently at Board and senior Government levels, challenge constructively, and shape decision-making in complex, multi-stakeholder environments Strong personal resilience and sound judgement, with the ability to make decisions under pressure, manage differing viewpoints, and maintain focus on organisational priorities Demonstrated commitment to personal growth, organisational learning, and continuous improvement . click apply for full job details
The University of Surrey is a global community of ideas and people, dedicated to life-changing education and research. We are ambitious and have a bold vision - shaping ourselves into one of the best universities in the world - which we are achieving through the talents and endeavour of every employee. Our high-achieving Advancement team recently closed its first global campaign, and is now building on this success to drive even greater philanthropic impact. Our high-achieving Advancement team recently closed its first global fundraising campaign, and is now building on this success to drive even greater philanthropic impact. The Advancement team of 25 ambitious professionals work with our global community of 153,000 alumni in 185 countries delivering alumni engagement activities and securing donations to support research and students at the University. The role We are seeking an outstanding assistant to provide high-quality, professional administrative and PA support to the Director of Advancement and the Advancement Leadership Team. This is a key role for an organised, proactive and personable individual who takes pride in delivering a seamless service, enabling senior leaders to operate effectively and efficiently within an ambitious Advancement function. The University operates a hybrid working approach and this role will be a minimum of three days per week office-based with flexibility to attend campus more frequently when required. Part-time hours will be considered for the right candidate. About you If you are highly efficient, dependable and trustworthy, with excellent administrative skills and a naturally warm and professional manner, we would welcome your application. You will join a friendly and forward-looking team at the University of Surrey, working in a collaborative environment and contributing to work that directly supports students, research and the University's global ambitions. How to apply To apply, please upload a CV and cover letter outlining why you would be a suitable candidate for the role. Previous applicants need not apply. The University of Surrey reserves the right to close this vacancy early based on volume and calibre of applications. If you would like to discuss the role further, please contact Amintha Buckland, Associate Director, Philanthropy - for an informal chat. In return we offer a generous pension, flexible working options including job share and blended home/campus working locations (dependent on work duties), access to world-class leisure facilities on campus, a range of travel schemes and supportive family friendly benefits including an excellent on-site nursery. Click here to find out more about the benefits we offer to support you. The University of Surrey is committed to providing an inclusive environment that offers equal opportunities for all. We place great value on diversity and are seeking to increase the diversity within our community. Therefore we particularly encourage applications from under-represented groups, such as people from Black, Asian and minority ethnic groups and people with disabilities. Further details Job Description
May 02, 2026
Full time
The University of Surrey is a global community of ideas and people, dedicated to life-changing education and research. We are ambitious and have a bold vision - shaping ourselves into one of the best universities in the world - which we are achieving through the talents and endeavour of every employee. Our high-achieving Advancement team recently closed its first global campaign, and is now building on this success to drive even greater philanthropic impact. Our high-achieving Advancement team recently closed its first global fundraising campaign, and is now building on this success to drive even greater philanthropic impact. The Advancement team of 25 ambitious professionals work with our global community of 153,000 alumni in 185 countries delivering alumni engagement activities and securing donations to support research and students at the University. The role We are seeking an outstanding assistant to provide high-quality, professional administrative and PA support to the Director of Advancement and the Advancement Leadership Team. This is a key role for an organised, proactive and personable individual who takes pride in delivering a seamless service, enabling senior leaders to operate effectively and efficiently within an ambitious Advancement function. The University operates a hybrid working approach and this role will be a minimum of three days per week office-based with flexibility to attend campus more frequently when required. Part-time hours will be considered for the right candidate. About you If you are highly efficient, dependable and trustworthy, with excellent administrative skills and a naturally warm and professional manner, we would welcome your application. You will join a friendly and forward-looking team at the University of Surrey, working in a collaborative environment and contributing to work that directly supports students, research and the University's global ambitions. How to apply To apply, please upload a CV and cover letter outlining why you would be a suitable candidate for the role. Previous applicants need not apply. The University of Surrey reserves the right to close this vacancy early based on volume and calibre of applications. If you would like to discuss the role further, please contact Amintha Buckland, Associate Director, Philanthropy - for an informal chat. In return we offer a generous pension, flexible working options including job share and blended home/campus working locations (dependent on work duties), access to world-class leisure facilities on campus, a range of travel schemes and supportive family friendly benefits including an excellent on-site nursery. Click here to find out more about the benefits we offer to support you. The University of Surrey is committed to providing an inclusive environment that offers equal opportunities for all. We place great value on diversity and are seeking to increase the diversity within our community. Therefore we particularly encourage applications from under-represented groups, such as people from Black, Asian and minority ethnic groups and people with disabilities. Further details Job Description
Who we are GlobalData is a specialist information services business helping clients decode the future, make better decisions and reach more customers. Through our data, expert analysis and innovative solutions, we provide intelligence across the world s largest industries to companies, governments and industry professionals. Formed in 2016 through the combination of multiple specialist firms, we are now a fully integrated global platform with 3,500+ colleagues across 20+ industries, supporting over 5,000 customers worldwide. Why join GlobalData? We are at a pivotal stage of growth, supported by recent investment and ambitious plans. It s a fast-paced, entrepreneurial environment where collaboration drives success, and where curious, ambitious individuals can make a real impact as we continue to scale our Healthcare division globally. The role As Customer Success Team Lead, you will own the critical first 12 months of every new GlobalData Healthcare customer relationship - the period most predictive of long-term retention, NPS, and expansion. You will be responsible for designing and delivering a best-in-class onboarding experience that drives rapid time-to-value, strong product adoption, and high customer satisfaction from day one. Leading a team focused on early-stage customer success, you will manage the global 1st year renewal cohort, ensuring structured onboarding, strong engagement, and proactive renewal management. What you ll be doing Onboarding Programme Design & Delivery Design and own the GlobalData Healthcare onboarding programme from contract signature through to 90-day and 6-month milestones Build structured onboarding playbooks across customer segments to ensure consistent, measurable time-to-value Manage onboarding health score frameworks (via Planhat), tracking adoption, engagement and usage signals Lead a team responsible for 1st year customer success delivery across North America and EMEA Develop onboarding content, training materials and self-serve resources in collaboration with Marketing, Product, R&A and Account Management 1st Year Renewal Ownership Own and deliver against global 1st year renewal targets Build and manage the renewal calendar, ensuring proactive engagement 90+ days ahead of renewal Partner with Commercial teams on renewal strategy, upsell opportunities and multi-year deal positioning Implement early warning systems for churn risk using usage data, LOR scores and CSAT indicators Usage Engagement & Value Realisation Drive product adoption and improve login/usage across new customers Partner with Analytics to identify trends, under-utilisation and opportunities for re-engagement Continuously improve the customer journey from onboarding through first renewal Build and manage a structured Voice of Customer programme, capturing NPS and CSAT at key milestones Team Leadership & Operations Lead, coach and develop the onboarding team, setting clear KPIs and performance expectations Work closely with Commercial Directors to ensure alignment across customer lifecycle Manage Planhat workflows and automation to ensure every account is actively tracked from day one Report on performance, including renewal forecasts, churn risk and NPS trends to senior stakeholders What we re looking for Essential Experience 5+ years in Customer Success or Onboarding, with experience designing scalable onboarding programmes Proven track record of improving early-stage retention and product adoption in a B2B SaaS or data environment Experience managing and developing Customer Success or onboarding teams Strong analytical capability, including forecasting, cohort analysis and usage tracking Excellent project management skills with the ability to manage multiple priorities Desirable Experience Experience with tools such as Planhat, Gainsight or similar platforms Background in healthcare, life sciences or data/intelligence sectors Familiarity with customer journey mapping and customer experience design Personal Attributes Customer-focused with a strong sense of ownership over customer outcomes Structured and process-driven, with the ability to scale programmes effectively Data-led decision maker, using insights to drive action Strong coaching and leadership capability Collaborative, working cross-functionally to remove barriers and improve outcomes Able to operate with pace and urgency, particularly within the first 90 days of the customer lifecycle In addition to a rewarding career, we support our GlobalData colleagues with a range of benefits across health, finances, fitness, travel, tech and more. To find out more about the roles and benefits on offer in your region, visit (url removed) GlobalData believes strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, we are proud to be an Equal Opportunity Employer. GlobalData is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
May 02, 2026
Full time
Who we are GlobalData is a specialist information services business helping clients decode the future, make better decisions and reach more customers. Through our data, expert analysis and innovative solutions, we provide intelligence across the world s largest industries to companies, governments and industry professionals. Formed in 2016 through the combination of multiple specialist firms, we are now a fully integrated global platform with 3,500+ colleagues across 20+ industries, supporting over 5,000 customers worldwide. Why join GlobalData? We are at a pivotal stage of growth, supported by recent investment and ambitious plans. It s a fast-paced, entrepreneurial environment where collaboration drives success, and where curious, ambitious individuals can make a real impact as we continue to scale our Healthcare division globally. The role As Customer Success Team Lead, you will own the critical first 12 months of every new GlobalData Healthcare customer relationship - the period most predictive of long-term retention, NPS, and expansion. You will be responsible for designing and delivering a best-in-class onboarding experience that drives rapid time-to-value, strong product adoption, and high customer satisfaction from day one. Leading a team focused on early-stage customer success, you will manage the global 1st year renewal cohort, ensuring structured onboarding, strong engagement, and proactive renewal management. What you ll be doing Onboarding Programme Design & Delivery Design and own the GlobalData Healthcare onboarding programme from contract signature through to 90-day and 6-month milestones Build structured onboarding playbooks across customer segments to ensure consistent, measurable time-to-value Manage onboarding health score frameworks (via Planhat), tracking adoption, engagement and usage signals Lead a team responsible for 1st year customer success delivery across North America and EMEA Develop onboarding content, training materials and self-serve resources in collaboration with Marketing, Product, R&A and Account Management 1st Year Renewal Ownership Own and deliver against global 1st year renewal targets Build and manage the renewal calendar, ensuring proactive engagement 90+ days ahead of renewal Partner with Commercial teams on renewal strategy, upsell opportunities and multi-year deal positioning Implement early warning systems for churn risk using usage data, LOR scores and CSAT indicators Usage Engagement & Value Realisation Drive product adoption and improve login/usage across new customers Partner with Analytics to identify trends, under-utilisation and opportunities for re-engagement Continuously improve the customer journey from onboarding through first renewal Build and manage a structured Voice of Customer programme, capturing NPS and CSAT at key milestones Team Leadership & Operations Lead, coach and develop the onboarding team, setting clear KPIs and performance expectations Work closely with Commercial Directors to ensure alignment across customer lifecycle Manage Planhat workflows and automation to ensure every account is actively tracked from day one Report on performance, including renewal forecasts, churn risk and NPS trends to senior stakeholders What we re looking for Essential Experience 5+ years in Customer Success or Onboarding, with experience designing scalable onboarding programmes Proven track record of improving early-stage retention and product adoption in a B2B SaaS or data environment Experience managing and developing Customer Success or onboarding teams Strong analytical capability, including forecasting, cohort analysis and usage tracking Excellent project management skills with the ability to manage multiple priorities Desirable Experience Experience with tools such as Planhat, Gainsight or similar platforms Background in healthcare, life sciences or data/intelligence sectors Familiarity with customer journey mapping and customer experience design Personal Attributes Customer-focused with a strong sense of ownership over customer outcomes Structured and process-driven, with the ability to scale programmes effectively Data-led decision maker, using insights to drive action Strong coaching and leadership capability Collaborative, working cross-functionally to remove barriers and improve outcomes Able to operate with pace and urgency, particularly within the first 90 days of the customer lifecycle In addition to a rewarding career, we support our GlobalData colleagues with a range of benefits across health, finances, fitness, travel, tech and more. To find out more about the roles and benefits on offer in your region, visit (url removed) GlobalData believes strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, we are proud to be an Equal Opportunity Employer. GlobalData is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams leading them. We'll broaden your horizons Our Shared Service Centre team (SSC) provides essential support to a number of teams across our firm. As well as assisting on large-scale operations, beyond the capacity of a core specialist team, they provide the unparalleled expertise we need to keep moving forward. As part of this friendly department, you'll have the chance to work on exciting projects and develop your skillset. There's real opportunity, making it a great chance to use industry knowledge and experience to solve problems in your next career step, or it can be a place to learn if you're just starting out. If you want to work on important projects and explore your potential, we'll give you the friendly, supportive working environment to go far. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. The Event Delivery Manager leads the SSC Events support function, overseeing the planning, coordination, and delivery of BDO's events programme. The role provides strategic, operational, and people leadership, ensuring high standards, consistency, and efficiency across all event activity. Working closely with the Operations Manager, the Event Delivery Manager is responsible for the development and performance of the Events Coordinators and Events Assistants, supporting continuous improvement and excellence in event delivery. You'll be someone with: Extensive experience in event management within a corporate or professional setting. Proven leadership and team development experience. Strong operational and organisational skills. Supplier or agency management experience. Excellent communication and stakeholder engagement abilities. Good working knowledge of event technologies and management systems. Desirable Experience supporting operational change or transformation. Understanding of professional services environments. Event management qualification. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to our business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
May 01, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams leading them. We'll broaden your horizons Our Shared Service Centre team (SSC) provides essential support to a number of teams across our firm. As well as assisting on large-scale operations, beyond the capacity of a core specialist team, they provide the unparalleled expertise we need to keep moving forward. As part of this friendly department, you'll have the chance to work on exciting projects and develop your skillset. There's real opportunity, making it a great chance to use industry knowledge and experience to solve problems in your next career step, or it can be a place to learn if you're just starting out. If you want to work on important projects and explore your potential, we'll give you the friendly, supportive working environment to go far. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. The Event Delivery Manager leads the SSC Events support function, overseeing the planning, coordination, and delivery of BDO's events programme. The role provides strategic, operational, and people leadership, ensuring high standards, consistency, and efficiency across all event activity. Working closely with the Operations Manager, the Event Delivery Manager is responsible for the development and performance of the Events Coordinators and Events Assistants, supporting continuous improvement and excellence in event delivery. You'll be someone with: Extensive experience in event management within a corporate or professional setting. Proven leadership and team development experience. Strong operational and organisational skills. Supplier or agency management experience. Excellent communication and stakeholder engagement abilities. Good working knowledge of event technologies and management systems. Desirable Experience supporting operational change or transformation. Understanding of professional services environments. Event management qualification. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to our business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. Our clients are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and the owners and management teams that lead them. We'll broaden your horizons Working, achieving, and thriving together, our Tax team move with every challenge. Friendly, driven and diverse, they service our clients across the country and around the world. By providing expertise in many different specialist areas of tax, they collaborate across BDO to deliver wider business solutions. From meeting clients' evolving business needs to managing changes to legislation, there are always fresh challenges to face in the Tax team. If you're after a career that will keep you on your toes, we'll give you the autonomy to drive your career forward. Tax is a dynamic, ever-changing industry. As our clients' needs and the regulatory environment evolve, you'll encounter new problems to solve and new opportunities for growth. Whether it's advising clients on high-profile specialisms like Corporation Tax or leading the implementation of intelligent technology solutions, you'll enjoy variety as well as stretch in your role. BDO supports all kinds of different businesses in different sectors across the UK and around the world. You'll be providing Tax Advisory services to start-ups and scale-ups, to private businesses and FTSE listed multinationals. Each of our clients has different needs and in applying your expertise in different contexts, you'll develop your skills and gain valuable experience that will serve you throughout your career. We'll help you succeed Our clients trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with clients and building long-lasting relationships. You'll be someone who can work pro-actively, managing your own tasks, but you'll also be confident collaborating with others, communicating regularly with senior managers, Directors, and BDO's Partners to enable us to serve our clients effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients. You'll be someone with A degree level education and/or CTA and/or ACA qualified or equivalent with demonstrable post qualified experience. Experience of managing a portfolio of clients including control of client take on and engagement, billings, and identification of opportunities to improve recoveries, together with cash collection. Understands potential risks to the Firm in relation to the Firm's quality control procedures and raising to the appropriate person. Experience of leading complex projects Experience of people management. You'll also be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task in hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. We can provide the best support for our clients and people when we're working side by side. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for our clients and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
May 01, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. Our clients are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and the owners and management teams that lead them. We'll broaden your horizons Working, achieving, and thriving together, our Tax team move with every challenge. Friendly, driven and diverse, they service our clients across the country and around the world. By providing expertise in many different specialist areas of tax, they collaborate across BDO to deliver wider business solutions. From meeting clients' evolving business needs to managing changes to legislation, there are always fresh challenges to face in the Tax team. If you're after a career that will keep you on your toes, we'll give you the autonomy to drive your career forward. Tax is a dynamic, ever-changing industry. As our clients' needs and the regulatory environment evolve, you'll encounter new problems to solve and new opportunities for growth. Whether it's advising clients on high-profile specialisms like Corporation Tax or leading the implementation of intelligent technology solutions, you'll enjoy variety as well as stretch in your role. BDO supports all kinds of different businesses in different sectors across the UK and around the world. You'll be providing Tax Advisory services to start-ups and scale-ups, to private businesses and FTSE listed multinationals. Each of our clients has different needs and in applying your expertise in different contexts, you'll develop your skills and gain valuable experience that will serve you throughout your career. We'll help you succeed Our clients trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with clients and building long-lasting relationships. You'll be someone who can work pro-actively, managing your own tasks, but you'll also be confident collaborating with others, communicating regularly with senior managers, Directors, and BDO's Partners to enable us to serve our clients effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients. You'll be someone with A degree level education and/or CTA and/or ACA qualified or equivalent with demonstrable post qualified experience. Experience of managing a portfolio of clients including control of client take on and engagement, billings, and identification of opportunities to improve recoveries, together with cash collection. Understands potential risks to the Firm in relation to the Firm's quality control procedures and raising to the appropriate person. Experience of leading complex projects Experience of people management. You'll also be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task in hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. We can provide the best support for our clients and people when we're working side by side. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for our clients and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
