Package Description: Join our dynamic finance team as a Senior Credit Control Assistant, where youll play a key role in maintaining healthy cash flow, supporting accurate billing, and ensuring a smooth customer experience.This is a fantastic opportunity for a detail-oriented professional who enjoys problem-solving, building strong relationships, and taking ownership of their work in a supportive a click apply for full job details
Mar 20, 2026
Full time
Package Description: Join our dynamic finance team as a Senior Credit Control Assistant, where youll play a key role in maintaining healthy cash flow, supporting accurate billing, and ensuring a smooth customer experience.This is a fantastic opportunity for a detail-oriented professional who enjoys problem-solving, building strong relationships, and taking ownership of their work in a supportive a click apply for full job details
Get Staffed Online Recruitment Limited
Manchester, Lancashire
Are you an experienced Lettings Manager, Facilities Manager, Assistant Block Manager or experienced Block Property Manager looking for the next career move If so, keep on reading. One of the highest rated managing agents in Manchester is looking for a customer focused person to join their block management department as a Property Manager, looking after buildings and estates in the Manchester area. Their aim is to be the best agent, not the biggest, and to keep workloads manageable to ensure that an excellent service can be delivered - unlike their competitors. How are they genuinely different to the rest Firstly, portfolios are typically around 500 units, compared to 1000 - 2000 elsewhere. Secondly, they aren't owned by a developer or have multiple shareholders to please, allowing service quality to be put first. Thirdly, support is on hand from senior team members at all times, which is so important when legislation and guidance is constantly changing. You'd be joining a team of 30 at present, which grows regularly and totals 45 across the company. The ideal candidate would already be working as a Block Property Manager looking for a more rewarding role, however, they also invite applications from those working in lettings management, facilities management or block management assistant roles looking to further their career, offering much more responsibility and challenges than lettings as you'll be looking after whole blocks of apartments and estates, not just singular properties. Those with considerable (5+ years) block property management experience will be considered for fast-track progression to a Senior Property Manager role, where the salary ranges from £40,000 - £49,000 per year. Our client isn't a huge corporate, faceless agent - customer service, being proactive and just getting the job done is what sets them out from their competitors. The daily duties would include, but not be limited to: Overseeing the smooth running of your portfolio - taking calls, handling enquiries and arranging call outs with contractors. Keeping residents updated, either personally or via their bulk message platform. Working with clients to set plans for future improvements/maintenance, obtaining quotes and setting a budget to suit. Assisting with budget and financial control - checking expenditure and identifying debtors, using their very user-friendly system. Visiting and inspecting some of our client's developments - you'd likely have a couple to look after directly, which will increase with experience. Helping to provide updates to clients - informing them of issues and what their plans/recommendations are. Identifying potential new business, noting down developments that look unloved, and where they may be able to assist. A relevant qualification would be beneficial but not essential. Our client would support you in attaining TPI accreditation and provide ongoing training. Other ideal traits are: Basic knowledge of financial administration (service charge accounting). Effective numeracy and data entry skills. Excellent interpersonal skills. Ability to maintain a high level of accuracy. Ability to meet deadlines and grasp the urgency of departmental activities. Excellent problem-solving skills. Personal Skills/Attributes: Maintaining strict confidentiality. Demonstrate sound work ethics. Flexibility. Be assertive and dynamic. Be deadline driven. Maintaining relationships with all stakeholders. Can work independently. Problem analysis and solving. Professionalism. Fast learner. Full driving licence. Working Hours This role is full-time, 9am - 5.30pm, plus occasional late working to attend meetings, where time off in lieu is taken. The position is office based but home working (1 - 2 days per week) is available if needed. Salary Our client operates an experienced based salary banding system to ensure progression, transparency and reward loyalty. The bands are: 0 years of prior block management experience: £30,000 per annum 1 year of experience as a Block Manager: £32,000 - £33,000 per annum (weighted by portfolio size). 2 years of experience as a Block Manager: £34,000 - £35,000 per annum (weighted by portfolio size). 3 years of experience as a Block Manager: £35,000 - £37,000 per annum (weighted by portfolio size). 4 years of experience as a Block Manager: £37,000 - £39,000 per annum (weighted by portfolio size). 5+ years of experience as a Block Manager: £40,000 per annum, and promotion to Senior Property Manager (which also has banding for progression). Career Progression Our client's team grows every few months due to new business being won regularly, meaning progression is real and they prefer to promote from within.
Mar 19, 2026
Full time
Are you an experienced Lettings Manager, Facilities Manager, Assistant Block Manager or experienced Block Property Manager looking for the next career move If so, keep on reading. One of the highest rated managing agents in Manchester is looking for a customer focused person to join their block management department as a Property Manager, looking after buildings and estates in the Manchester area. Their aim is to be the best agent, not the biggest, and to keep workloads manageable to ensure that an excellent service can be delivered - unlike their competitors. How are they genuinely different to the rest Firstly, portfolios are typically around 500 units, compared to 1000 - 2000 elsewhere. Secondly, they aren't owned by a developer or have multiple shareholders to please, allowing service quality to be put first. Thirdly, support is on hand from senior team members at all times, which is so important when legislation and guidance is constantly changing. You'd be joining a team of 30 at present, which grows regularly and totals 45 across the company. The ideal candidate would already be working as a Block Property Manager looking for a more rewarding role, however, they also invite applications from those working in lettings management, facilities management or block management assistant roles looking to further their career, offering much more responsibility and challenges than lettings as you'll be looking after whole blocks of apartments and estates, not just singular properties. Those with considerable (5+ years) block property management experience will be considered for fast-track progression to a Senior Property Manager role, where the salary ranges from £40,000 - £49,000 per year. Our client isn't a huge corporate, faceless agent - customer service, being proactive and just getting the job done is what sets them out from their competitors. The daily duties would include, but not be limited to: Overseeing the smooth running of your portfolio - taking calls, handling enquiries and arranging call outs with contractors. Keeping residents updated, either personally or via their bulk message platform. Working with clients to set plans for future improvements/maintenance, obtaining quotes and setting a budget to suit. Assisting with budget and financial control - checking expenditure and identifying debtors, using their very user-friendly system. Visiting and inspecting some of our client's developments - you'd likely have a couple to look after directly, which will increase with experience. Helping to provide updates to clients - informing them of issues and what their plans/recommendations are. Identifying potential new business, noting down developments that look unloved, and where they may be able to assist. A relevant qualification would be beneficial but not essential. Our client would support you in attaining TPI accreditation and provide ongoing training. Other ideal traits are: Basic knowledge of financial administration (service charge accounting). Effective numeracy and data entry skills. Excellent interpersonal skills. Ability to maintain a high level of accuracy. Ability to meet deadlines and grasp the urgency of departmental activities. Excellent problem-solving skills. Personal Skills/Attributes: Maintaining strict confidentiality. Demonstrate sound work ethics. Flexibility. Be assertive and dynamic. Be deadline driven. Maintaining relationships with all stakeholders. Can work independently. Problem analysis and solving. Professionalism. Fast learner. Full driving licence. Working Hours This role is full-time, 9am - 5.30pm, plus occasional late working to attend meetings, where time off in lieu is taken. The position is office based but home working (1 - 2 days per week) is available if needed. Salary Our client operates an experienced based salary banding system to ensure progression, transparency and reward loyalty. The bands are: 0 years of prior block management experience: £30,000 per annum 1 year of experience as a Block Manager: £32,000 - £33,000 per annum (weighted by portfolio size). 2 years of experience as a Block Manager: £34,000 - £35,000 per annum (weighted by portfolio size). 3 years of experience as a Block Manager: £35,000 - £37,000 per annum (weighted by portfolio size). 4 years of experience as a Block Manager: £37,000 - £39,000 per annum (weighted by portfolio size). 5+ years of experience as a Block Manager: £40,000 per annum, and promotion to Senior Property Manager (which also has banding for progression). Career Progression Our client's team grows every few months due to new business being won regularly, meaning progression is real and they prefer to promote from within.
About Us: Enable is a charity dedicated to improving people's wellbeing and strengthening local communities. We work with councils, charities and other local organisations to deliver health, leisure, community services and events that enrich people s lives and strengthen our local community. At Enable, we value our employees and our culture, focusing on embracing diversity and fostering an inclusive, flexible and fun environment for employees to perform at their best. On top of a competitive salary and flexible working environment, employees will also receive: Benefits: 30 days of annual leave (plus 8 bank holidays) Life Insurance Reward Schemes (RewardHub Membership, wellbeing budgets and cycle to work) A variety of social and wellbeing activities each month Mental Health & Wellbeing Perks (Monthly talks, Wellbeing Hour, etc) Gym Membership Reports to: Senior Business Operations Manager Based: Battersea Park, Wandsworth, Southfields Salary: £39,000 - £42,000 per annum Contract: Full Time Permanent Work Arrangement: Office Based, On-site DBS: Basic General Overview: The Events Team is a busy, creative and close-knit group of vibrant professionals who pride themselves on being solution-focused and going the extra mile for clients and partners. We are looking for someone with proven venue or events operations experience who is passionate about supporting teams to deliver exceptional events. The successful candidate will be highly organised, detail-orientated and confident working in a hands-on environment willing to set up spaces, solve problems in real time and step in wherever needed to ensure events run smoothly. This role suits someone who thrives in a fast-paced environment, thinks on their feet and brings a proactive, positive and collaborative approach to operational delivery. Role Overview: The Events Operations and Venues Manager is responsible for the day-to-day operational management of Events-run venues and the delivery of safe, efficient and high-quality event environments across multiple parks, community venues and outdoor event sites. The role supports the overall event management function while managing part of the Venues Team and ensuring operational excellence across all spaces. This position leads on operational logistics, facilities management and on-site delivery, ensuring venues are compliant, well-presented and fully prepared to support a diverse programme of events. The role is highly hands-on, requiring strong organisation, attention to detail and the ability to problem-solve quickly in fast-paced live environments. Main Duties/Responsibilities: Team & workforce management Line manage Duty Managers and oversee the wider casual workforce including Event Assistants, Security, Caretakers and Cleaners. Lead Recruitment, onboarding and ongoing training of casual staff Ensure appropriate staffing levels and skill mix across all events and venues taking responsibility for the rota system Ensure effective coordination of rotas and cross-team event activity. Venue Operations & Facilities Management Lead the day-to-day operational management of all Events-run venues. Ensure venues are compliant, safe, well-presented and fit for purpose. Coordinate planned and reactive maintenance with central operations teams. Oversee venue equipment procurement and asset management. Manage venue contractors and oversea repair works in Event spaces. Contribute to twice-yearly Council H&S audits. On-Site Delivery Support the Head of Events and Production Team in delivering Enable-Produced Events Provide hands-on operational leadership during live events. Deliver full event management of ad hoc or operationally complex events where required. Health & Safety Lead on Health & Safety across Events and Venues operations. Own and continuously improve operational H&S frameworks, policies and safe systems of work. Work alongside the Operations team to ensure venue Risk Assessments are robust and up to date and operationally effective for event spaces Oversee contractor compliance including RAMS, insurance and method statements. Quality assure weekly, monthly and event-specific H&S inspections. Contribute to audits, investigations and incident reviews. Embed a proactive safety culture across the Events Team. Represent the Events Team on operational and Health & Safety matters, coordinating with central Operations and Council stakeholders as required. Provide assurance reporting to senior management as required. Financial & Commercial Oversight Manage operational budgets and monitor expenditure. Update and reconcile supplier costs and credit card logs. Seeking quotes for goods and services in line with Enable s Procurement Code, and raising purchase orders as required Assist with contractor invoice processing and ensure timely follow-up where required. Contribute to budget forecasting and cost control. Ensuring all timesheets for casual staff are accurate and processed on time Managing supplier performance against SLA s, monitoring cost control and value for money Carrying out other duties/ projects as directed by the Head of Events Skills and Experience: Previous venue management experience Previous line management experience Previous project management experience Demonstrable experience of writing Standard and Emergency Operating Procedures Competence using a range of office software, including outlook, excel and databases Excellent written skills with a high level of confidence speaking to people on the phone Strong organisational skills, with the ability to effectively manage multiple tasks/projects against tight deadlines Strong interpersonal skills with the ability to build working relationships Ability to work independently while operating within the wider team structure Confident driver with clean driving licence - required driving in role Able to work flexible hours including weekends, early mornings and late nights This is an exciting opportunity to be a part of a company that positively impacts the community around them! If you are someone that is motivated by a desire to enrich the lives of others and make a genuine difference, then please Apply Now and follow the prompts.
Mar 19, 2026
Full time
About Us: Enable is a charity dedicated to improving people's wellbeing and strengthening local communities. We work with councils, charities and other local organisations to deliver health, leisure, community services and events that enrich people s lives and strengthen our local community. At Enable, we value our employees and our culture, focusing on embracing diversity and fostering an inclusive, flexible and fun environment for employees to perform at their best. On top of a competitive salary and flexible working environment, employees will also receive: Benefits: 30 days of annual leave (plus 8 bank holidays) Life Insurance Reward Schemes (RewardHub Membership, wellbeing budgets and cycle to work) A variety of social and wellbeing activities each month Mental Health & Wellbeing Perks (Monthly talks, Wellbeing Hour, etc) Gym Membership Reports to: Senior Business Operations Manager Based: Battersea Park, Wandsworth, Southfields Salary: £39,000 - £42,000 per annum Contract: Full Time Permanent Work Arrangement: Office Based, On-site DBS: Basic General Overview: The Events Team is a busy, creative and close-knit group of vibrant professionals who pride themselves on being solution-focused and going the extra mile for clients and partners. We are looking for someone with proven venue or events operations experience who is passionate about supporting teams to deliver exceptional events. The successful candidate will be highly organised, detail-orientated and confident working in a hands-on environment willing to set up spaces, solve problems in real time and step in wherever needed to ensure events run smoothly. This role suits someone who thrives in a fast-paced environment, thinks on their feet and brings a proactive, positive and collaborative approach to operational delivery. Role Overview: The Events Operations and Venues Manager is responsible for the day-to-day operational management of Events-run venues and the delivery of safe, efficient and high-quality event environments across multiple parks, community venues and outdoor event sites. The role supports the overall event management function while managing part of the Venues Team and ensuring operational excellence across all spaces. This position leads on operational logistics, facilities management and on-site delivery, ensuring venues are compliant, well-presented and fully prepared to support a diverse programme of events. The role is highly hands-on, requiring strong organisation, attention to detail and the ability to problem-solve quickly in fast-paced live environments. Main Duties/Responsibilities: Team & workforce management Line manage Duty Managers and oversee the wider casual workforce including Event Assistants, Security, Caretakers and Cleaners. Lead Recruitment, onboarding and ongoing training of casual staff Ensure appropriate staffing levels and skill mix across all events and venues taking responsibility for the rota system Ensure effective coordination of rotas and cross-team event activity. Venue Operations & Facilities Management Lead the day-to-day operational management of all Events-run venues. Ensure venues are compliant, safe, well-presented and fit for purpose. Coordinate planned and reactive maintenance with central operations teams. Oversee venue equipment procurement and asset management. Manage venue contractors and oversea repair works in Event spaces. Contribute to twice-yearly Council H&S audits. On-Site Delivery Support the Head of Events and Production Team in delivering Enable-Produced Events Provide hands-on operational leadership during live events. Deliver full event management of ad hoc or operationally complex events where required. Health & Safety Lead on Health & Safety across Events and Venues operations. Own and continuously improve operational H&S frameworks, policies and safe systems of work. Work alongside the Operations team to ensure venue Risk Assessments are robust and up to date and operationally effective for event spaces Oversee contractor compliance including RAMS, insurance and method statements. Quality assure weekly, monthly and event-specific H&S inspections. Contribute to audits, investigations and incident reviews. Embed a proactive safety culture across the Events Team. Represent the Events Team on operational and Health & Safety matters, coordinating with central Operations and Council stakeholders as required. Provide assurance reporting to senior management as required. Financial & Commercial Oversight Manage operational budgets and monitor expenditure. Update and reconcile supplier costs and credit card logs. Seeking quotes for goods and services in line with Enable s Procurement Code, and raising purchase orders as required Assist with contractor invoice processing and ensure timely follow-up where required. Contribute to budget forecasting and cost control. Ensuring all timesheets for casual staff are accurate and processed on time Managing supplier performance against SLA s, monitoring cost control and value for money Carrying out other duties/ projects as directed by the Head of Events Skills and Experience: Previous venue management experience Previous line management experience Previous project management experience Demonstrable experience of writing Standard and Emergency Operating Procedures Competence using a range of office software, including outlook, excel and databases Excellent written skills with a high level of confidence speaking to people on the phone Strong organisational skills, with the ability to effectively manage multiple tasks/projects against tight deadlines Strong interpersonal skills with the ability to build working relationships Ability to work independently while operating within the wider team structure Confident driver with clean driving licence - required driving in role Able to work flexible hours including weekends, early mornings and late nights This is an exciting opportunity to be a part of a company that positively impacts the community around them! If you are someone that is motivated by a desire to enrich the lives of others and make a genuine difference, then please Apply Now and follow the prompts.
Are you a part-qualified accountant, looking for a varied, hands-on role, working closely with the Managing Director to support business growth? £35,000 FTE basic salary Part time, 24 hours per week Office based (Aldridge) 25 days holiday (plus bank holidays), based on full-time employment About the role B&D Plastics, a specialist distributor of industrial plastic pipework systems, valves and flow control products, is looking for a Part Time Assistant Accountant to join our growing team. This is a key finance role, overseeing all financial operations, providing accurate financial reporting, strong controls, and valuable analytical insight to support the performance of both B&D Group and our parent company, Flowmax Group. What you'll be doing Producing accurate monthly management accounts and KPI reporting to set deadlines. Providing commentary and insight to support leadership decision-making. Supporting the annual budgeting cycle and yearly external audit process. Ensuring compliance with statutory requirements (e.g., VAT, PAYE, HMRC submissions). Completing monthly balance sheet and bank reconciliations. Supporting payroll processing with external providers. Supervising accounting activities across both sites. Providing cover for accounts payable/receivable and bank payment processing. Reviewing credit card expenses and prepare dividend documentation. Analysing margins, operating costs, and profitability to support strategic decisions. Providing cashflow forecasting and working capital analysis. What you'll bring Part-qualified accountant (ACCA, CIMA or ACA) Proven experience of balance sheet reconciliations, cash flow management, management accounts, payroll and VAT returns Strong communication skills Excellent accuracy and attention to detail Good time management and prioritisation skills Intermediate Excel skills Confidence working both independently and with senior leadership Experience working within a group reporting environment preferable If you're ready for your next step and want a hands-on role with real impact on business performance, we'd love to hear from you. Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.
Mar 19, 2026
Full time
Are you a part-qualified accountant, looking for a varied, hands-on role, working closely with the Managing Director to support business growth? £35,000 FTE basic salary Part time, 24 hours per week Office based (Aldridge) 25 days holiday (plus bank holidays), based on full-time employment About the role B&D Plastics, a specialist distributor of industrial plastic pipework systems, valves and flow control products, is looking for a Part Time Assistant Accountant to join our growing team. This is a key finance role, overseeing all financial operations, providing accurate financial reporting, strong controls, and valuable analytical insight to support the performance of both B&D Group and our parent company, Flowmax Group. What you'll be doing Producing accurate monthly management accounts and KPI reporting to set deadlines. Providing commentary and insight to support leadership decision-making. Supporting the annual budgeting cycle and yearly external audit process. Ensuring compliance with statutory requirements (e.g., VAT, PAYE, HMRC submissions). Completing monthly balance sheet and bank reconciliations. Supporting payroll processing with external providers. Supervising accounting activities across both sites. Providing cover for accounts payable/receivable and bank payment processing. Reviewing credit card expenses and prepare dividend documentation. Analysing margins, operating costs, and profitability to support strategic decisions. Providing cashflow forecasting and working capital analysis. What you'll bring Part-qualified accountant (ACCA, CIMA or ACA) Proven experience of balance sheet reconciliations, cash flow management, management accounts, payroll and VAT returns Strong communication skills Excellent accuracy and attention to detail Good time management and prioritisation skills Intermediate Excel skills Confidence working both independently and with senior leadership Experience working within a group reporting environment preferable If you're ready for your next step and want a hands-on role with real impact on business performance, we'd love to hear from you. Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.
About Us: Enable is a charity dedicated to improving people's wellbeing and strengthening local communities. We work with councils, charities and other local organisations to deliver health, leisure, community services and events that enrich people s lives and strengthen our local community. At Enable, we value our employees and our culture, focusing on embracing diversity and fostering an inclusive, flexible and fun environment for employees to perform at their best. On top of a competitive salary and flexible working environment, employees will also receive: Benefits: 30 days of annual leave (plus 8 bank holidays) Life Insurance Reward Schemes (RewardHub Membership, wellbeing budgets and cycle to work) A variety of social and wellbeing activities each month Mental Health & Wellbeing Perks (Monthly talks, Wellbeing Hour, etc) Gym Membership Reports to: Senior Business Operations Manager Based: Battersea Park, Wandsworth, Southfields Salary: £39,000 - £42,000 per annum Contract: Full Time Permanent Work Arrangement: Office Based, On-site DBS: Basic General Overview: The Events Team is a busy, creative and close-knit group of vibrant professionals who pride themselves on being solution-focused and going the extra mile for clients and partners. We are looking for someone with proven venue or events operations experience who is passionate about supporting teams to deliver exceptional events. The successful candidate will be highly organised, detail-orientated and confident working in a hands-on environment willing to set up spaces, solve problems in real time and step in wherever needed to ensure events run smoothly. This role suits someone who thrives in a fast-paced environment, thinks on their feet and brings a proactive, positive and collaborative approach to operational delivery. Role Overview: The Operations and Facilities Manager is responsible for the day-to-day operational management of Events-run venues and the delivery of safe, efficient and high-quality event environments across multiple parks, community venues and outdoor event sites. The role supports the overall event management function while managing part of the Venues Team and ensuring operational excellence across all spaces. This position leads on operational logistics, facilities management and on-site delivery, ensuring venues are compliant, well-presented and fully prepared to support a diverse programme of events. The role is highly hands-on, requiring strong organisation, attention to detail and the ability to problem-solve quickly in fast-paced live environments. Main Duties/Responsibilities: Team & workforce management Line manage Duty Managers and oversee the wider casual workforce including Event Assistants, Security, Caretakers and Cleaners. Lead Recruitment, onboarding and ongoing training of casual staff Ensure appropriate staffing levels and skill mix across all events and venues taking responsibility for the rota system Ensure effective coordination of rotas and cross-team event activity. Venue Operations & Facilities Management Lead the day-to-day operational management of all Events-run venues. Ensure venues are compliant, safe, well-presented and fit for purpose. Coordinate planned and reactive maintenance with central operations teams. Oversee venue equipment procurement and asset management. Manage venue contractors and oversea repair works in Event spaces. Contribute to twice-yearly Council H&S audits. On-Site Delivery Support the Head of Events and Production Team in delivering Enable-Produced Events Provide hands-on operational leadership during live events. Deliver full event management of ad hoc or operationally complex events where required. Health & Safety Lead on Health & Safety across Events and Venues operations. Own and continuously improve operational H&S frameworks, policies and safe systems of work. Work alongside the Operations team to ensure venue Risk Assessments are robust and up to date and operationally effective for event spaces Oversee contractor compliance including RAMS, insurance and method statements. Quality assure weekly, monthly and event-specific H&S inspections. Contribute to audits, investigations and incident reviews. Embed a proactive safety culture across the Events Team. Represent the Events Team on operational and Health & Safety matters, coordinating with central Operations and Council stakeholders as required. Provide assurance reporting to senior management as required. Financial & Commercial Oversight Manage operational budgets and monitor expenditure. Update and reconcile supplier costs and credit card logs. Seeking quotes for goods and services in line with Enable s Procurement Code, and raising purchase orders as required Assist with contractor invoice processing and ensure timely follow-up where required. Contribute to budget forecasting and cost control. Ensuring all timesheets for casual staff are accurate and processed on time Managing supplier performance against SLA s, monitoring cost control and value for money Carrying out other duties/ projects as directed by the Head of Events Skills and Experience: Previous venue management experience Previous line management experience Previous project management experience Demonstrable experience of writing Standard and Emergency Operating Procedures Competence using a range of office software, including outlook, excel and databases Excellent written skills with a high level of confidence speaking to people on the phone Strong organisational skills, with the ability to effectively manage multiple tasks/projects against tight deadlines Strong interpersonal skills with the ability to build working relationships Ability to work independently while operating within the wider team structure Confident driver with clean driving licence - required driving in role Able to work flexible hours including weekends, early mornings and late nights This is an exciting opportunity to be a part of a company that positively impacts the community around them! If you are someone that is motivated by a desire to enrich the lives of others and make a genuine difference, then please Apply Now and follow the prompts.
Mar 19, 2026
Full time
About Us: Enable is a charity dedicated to improving people's wellbeing and strengthening local communities. We work with councils, charities and other local organisations to deliver health, leisure, community services and events that enrich people s lives and strengthen our local community. At Enable, we value our employees and our culture, focusing on embracing diversity and fostering an inclusive, flexible and fun environment for employees to perform at their best. On top of a competitive salary and flexible working environment, employees will also receive: Benefits: 30 days of annual leave (plus 8 bank holidays) Life Insurance Reward Schemes (RewardHub Membership, wellbeing budgets and cycle to work) A variety of social and wellbeing activities each month Mental Health & Wellbeing Perks (Monthly talks, Wellbeing Hour, etc) Gym Membership Reports to: Senior Business Operations Manager Based: Battersea Park, Wandsworth, Southfields Salary: £39,000 - £42,000 per annum Contract: Full Time Permanent Work Arrangement: Office Based, On-site DBS: Basic General Overview: The Events Team is a busy, creative and close-knit group of vibrant professionals who pride themselves on being solution-focused and going the extra mile for clients and partners. We are looking for someone with proven venue or events operations experience who is passionate about supporting teams to deliver exceptional events. The successful candidate will be highly organised, detail-orientated and confident working in a hands-on environment willing to set up spaces, solve problems in real time and step in wherever needed to ensure events run smoothly. This role suits someone who thrives in a fast-paced environment, thinks on their feet and brings a proactive, positive and collaborative approach to operational delivery. Role Overview: The Operations and Facilities Manager is responsible for the day-to-day operational management of Events-run venues and the delivery of safe, efficient and high-quality event environments across multiple parks, community venues and outdoor event sites. The role supports the overall event management function while managing part of the Venues Team and ensuring operational excellence across all spaces. This position leads on operational logistics, facilities management and on-site delivery, ensuring venues are compliant, well-presented and fully prepared to support a diverse programme of events. The role is highly hands-on, requiring strong organisation, attention to detail and the ability to problem-solve quickly in fast-paced live environments. Main Duties/Responsibilities: Team & workforce management Line manage Duty Managers and oversee the wider casual workforce including Event Assistants, Security, Caretakers and Cleaners. Lead Recruitment, onboarding and ongoing training of casual staff Ensure appropriate staffing levels and skill mix across all events and venues taking responsibility for the rota system Ensure effective coordination of rotas and cross-team event activity. Venue Operations & Facilities Management Lead the day-to-day operational management of all Events-run venues. Ensure venues are compliant, safe, well-presented and fit for purpose. Coordinate planned and reactive maintenance with central operations teams. Oversee venue equipment procurement and asset management. Manage venue contractors and oversea repair works in Event spaces. Contribute to twice-yearly Council H&S audits. On-Site Delivery Support the Head of Events and Production Team in delivering Enable-Produced Events Provide hands-on operational leadership during live events. Deliver full event management of ad hoc or operationally complex events where required. Health & Safety Lead on Health & Safety across Events and Venues operations. Own and continuously improve operational H&S frameworks, policies and safe systems of work. Work alongside the Operations team to ensure venue Risk Assessments are robust and up to date and operationally effective for event spaces Oversee contractor compliance including RAMS, insurance and method statements. Quality assure weekly, monthly and event-specific H&S inspections. Contribute to audits, investigations and incident reviews. Embed a proactive safety culture across the Events Team. Represent the Events Team on operational and Health & Safety matters, coordinating with central Operations and Council stakeholders as required. Provide assurance reporting to senior management as required. Financial & Commercial Oversight Manage operational budgets and monitor expenditure. Update and reconcile supplier costs and credit card logs. Seeking quotes for goods and services in line with Enable s Procurement Code, and raising purchase orders as required Assist with contractor invoice processing and ensure timely follow-up where required. Contribute to budget forecasting and cost control. Ensuring all timesheets for casual staff are accurate and processed on time Managing supplier performance against SLA s, monitoring cost control and value for money Carrying out other duties/ projects as directed by the Head of Events Skills and Experience: Previous venue management experience Previous line management experience Previous project management experience Demonstrable experience of writing Standard and Emergency Operating Procedures Competence using a range of office software, including outlook, excel and databases Excellent written skills with a high level of confidence speaking to people on the phone Strong organisational skills, with the ability to effectively manage multiple tasks/projects against tight deadlines Strong interpersonal skills with the ability to build working relationships Ability to work independently while operating within the wider team structure Confident driver with clean driving licence - required driving in role Able to work flexible hours including weekends, early mornings and late nights This is an exciting opportunity to be a part of a company that positively impacts the community around them! If you are someone that is motivated by a desire to enrich the lives of others and make a genuine difference, then please Apply Now and follow the prompts.
Credit Control Associate Competitive + Bonus Slough, UK Permanent full time We're looking for a Credit Control Associate to join our established Credit Control team and help manage customer accounts in a busy, high-volume environment. You don't need previous Credit Control experience to apply. This role is ideal if you've worked in a customer-facing role involving money, payments, queries, or sensitive conversations, and you're ready to move into a more structured finance-focused position with clear ownership and progression. If you're confident speaking with customers, organised, detail-focused, and comfortable having conversations about payment and resolution, this role offers a strong and supported route into Credit Control. Why This Role Matters Credit Control plays a vital role in keeping the business running smoothly. In this role, you'll help to: Keep customer accounts accurate and up to date Support timely payment of invoices Resolve issues before they become bigger problems Protect healthy cash flow across the business Build trust with customers and internal teams Your work directly impacts both financial performance and customer relationships - what you do genuinely matters. About the Team You'll Join You'll join a friendly, collaborative Credit Control team of around 12 Advisors and Senior Advisors. The team works closely together, shares knowledge, and supports one another - especially when learning the role or handling tricky situations. There's a strong focus on teamwork, development, and doing the job properly, not just hitting numbers. Many people in the team have progressed into more senior finance roles or other areas of the business over time. What You'll Be Doing You'll manage your own workload and customer accounts, with support as you build confidence. Day to day, you'll be: Speaking with customers to understand payment queries and resolve issues Managing outstanding invoices and keeping clear, accurate account notes Monitoring overdue balances and agreeing next steps with customers Producing credit notes when required Working closely with internal teams (such as Sales Order Processing) to resolve account issues Providing updates on customer accounts for regular stakeholder discussions Maintaining performance in line with agreed service levels Suggesting improvements to processes and ways of working This is a customer-facing role, so communication, organisation, and professionalism are key. What We're Looking For This role is a great fit if you've worked in roles such as: Customer service or contact centre roles (complaints, payments, account queries) Retail or hospitality roles involving cash handling, refunds, or customer problem-solving Call centre roles in utilities, telecoms, banking, or insurance Sales support or account administration roles Finance admin, billing, or accounts assistant positions You'll likely bring: Confidence speaking to customers about payments or issues A calm, solution-focused approach - even when conversations are sensitive Strong attention to detail and good organisation The ability to juggle multiple tasks and deadlines Clear, professional communication skills Previous Credit Control experience is helpful but not essential. We're also open to candidates changing career or returning to work after a break, as long as you bring relevant experience and the right mindset. What You'll Gain A stable role with clear responsibility and ownership Structured support and on-the-job learning in Credit Control Exposure to Finance and Sales teams across the business A supportive team environment where knowledge is shared Opportunities to progress within Credit Control, Finance, or other areas of the business Ongoing learning and development opportunities Our Application Process We like to keep things simple, transparent, and fair: Apply online Just upload your CV and tell us why you're interested in the role. Initial Interview (plus Online Assessments) A chat with our Talent team. Two short assessments: CCAT (15-minute timed test). EPP (untimed personality questionnaire). Interview with the Credit Control team - A relaxed, practical discussion with members of the Credit Control team about your experience and approach. If you enjoy working with customers, handling payments or queries, and want to move into Credit Control with the right support and progression, we'd love to hear from you.
Mar 17, 2026
Full time
Credit Control Associate Competitive + Bonus Slough, UK Permanent full time We're looking for a Credit Control Associate to join our established Credit Control team and help manage customer accounts in a busy, high-volume environment. You don't need previous Credit Control experience to apply. This role is ideal if you've worked in a customer-facing role involving money, payments, queries, or sensitive conversations, and you're ready to move into a more structured finance-focused position with clear ownership and progression. If you're confident speaking with customers, organised, detail-focused, and comfortable having conversations about payment and resolution, this role offers a strong and supported route into Credit Control. Why This Role Matters Credit Control plays a vital role in keeping the business running smoothly. In this role, you'll help to: Keep customer accounts accurate and up to date Support timely payment of invoices Resolve issues before they become bigger problems Protect healthy cash flow across the business Build trust with customers and internal teams Your work directly impacts both financial performance and customer relationships - what you do genuinely matters. About the Team You'll Join You'll join a friendly, collaborative Credit Control team of around 12 Advisors and Senior Advisors. The team works closely together, shares knowledge, and supports one another - especially when learning the role or handling tricky situations. There's a strong focus on teamwork, development, and doing the job properly, not just hitting numbers. Many people in the team have progressed into more senior finance roles or other areas of the business over time. What You'll Be Doing You'll manage your own workload and customer accounts, with support as you build confidence. Day to day, you'll be: Speaking with customers to understand payment queries and resolve issues Managing outstanding invoices and keeping clear, accurate account notes Monitoring overdue balances and agreeing next steps with customers Producing credit notes when required Working closely with internal teams (such as Sales Order Processing) to resolve account issues Providing updates on customer accounts for regular stakeholder discussions Maintaining performance in line with agreed service levels Suggesting improvements to processes and ways of working This is a customer-facing role, so communication, organisation, and professionalism are key. What We're Looking For This role is a great fit if you've worked in roles such as: Customer service or contact centre roles (complaints, payments, account queries) Retail or hospitality roles involving cash handling, refunds, or customer problem-solving Call centre roles in utilities, telecoms, banking, or insurance Sales support or account administration roles Finance admin, billing, or accounts assistant positions You'll likely bring: Confidence speaking to customers about payments or issues A calm, solution-focused approach - even when conversations are sensitive Strong attention to detail and good organisation The ability to juggle multiple tasks and deadlines Clear, professional communication skills Previous Credit Control experience is helpful but not essential. We're also open to candidates changing career or returning to work after a break, as long as you bring relevant experience and the right mindset. What You'll Gain A stable role with clear responsibility and ownership Structured support and on-the-job learning in Credit Control Exposure to Finance and Sales teams across the business A supportive team environment where knowledge is shared Opportunities to progress within Credit Control, Finance, or other areas of the business Ongoing learning and development opportunities Our Application Process We like to keep things simple, transparent, and fair: Apply online Just upload your CV and tell us why you're interested in the role. Initial Interview (plus Online Assessments) A chat with our Talent team. Two short assessments: CCAT (15-minute timed test). EPP (untimed personality questionnaire). Interview with the Credit Control team - A relaxed, practical discussion with members of the Credit Control team about your experience and approach. If you enjoy working with customers, handling payments or queries, and want to move into Credit Control with the right support and progression, we'd love to hear from you.
Vitae Financial Recruitment
Hatfield, Hertfordshire
Finance Manager Salary: 65,000 - 75,000 + benefits Location: Hatfield, Hertfordshire (4 days office / 1 day WFH) Permanent - Full-time The Opportunity This is a newly created Finance Manager role within a fast-growing, highly successful SME operating in a market with huge long-term potential. With a current turnover of around 60m and growing rapidly, the business is entering an exciting phase of development, with future growth driven by a blend of organic expansion and strategic M&A activity. Unlike many organisations that talk about culture, this is a business that genuinely lives and breathes it. People enjoy coming to work, care deeply about what they do, and are proud of the values they represent. This is an opportunity to become part of something special - a genuine success story built by great people. The role reports directly to the Finance Director, providing strong exposure, influence and the chance to play a key role in shaping the finance function during a period of rapid growth. The Role As Finance Manager, you will take responsibility for the management accounting and financial reporting function, while leading and developing a small finance team. This is a hands-on leadership role, requiring strong technical capability alongside the ability to coach, mentor and develop others. Previous leadership experience is a must for this role. We can only consider those that are passionate about leadership and have previous management experience. Key responsibilities include: Ownership of the monthly management accounts, balance sheet reconciliations and financial controls Production of high-quality financial and management reporting for senior leadership and external stakeholders Leading budgeting, forecasting and variance analysis to support commercial decision-making Oversight of invoicing, credit control, reconciliations and payment processes Responsibility for core finance activities including VAT, corporation tax, payroll and statutory requirements Driving continuous improvement across finance processes, systems and reporting as the business scales Acting as a trusted finance partner to the Finance Director during a period of growth and change The role is predominantly office-based (4 days in the office and 1 day WFH), reflecting the collaborative and people-focused culture of the business. That said, flexibility is available, with one day per week working from home for those who find this works best for them. The team values being together, sharing ideas and supporting one another, and this balance helps maintain a strong sense of connection while recognising individual preferences. About You This role would suit either: A qualified ACA at Assistant Manager or Manager Level seeking their first move into industry in an end-to-end Finance Manager / all-encompassing finance function, or an experienced Finance Manager (ACCA or CIMA Qualified) excited by the challenge of contributing to the continued growth of a dynamic rapidly growing SME. You will be fully professionally qualified (ACA, ACCA or CIMA) and comfortable operating in a hands-on environment where accuracy, ownership and leadership are essential. You will bring: ACA, ACCA or CIMA qualification (essential) Strong experience in management accounting and financial reporting A genuine passion for people leadership, coaching and development A hands-on, proactive approach with the ability to improve and evolve processes Excellent communication skills and the confidence to work closely with senior stakeholders Experience in a regulated, services or high-growth SME environment (desirable, not essential) The Environment Modern offices with a great working environment Free on-site parking A collaborative, values-driven culture where people enjoy working together A business with ambition, momentum and a genuine sense of purpose Why Apply? This is a rare opportunity to: Join a business at a pivotal stage of its growth journey Work directly with an experienced Finance Director Take ownership of management accounting and financial reporting within a growing organisation Lead and develop a team in a culture that genuinely prioritises people Be part of a business success story, working with talented, committed and passionate colleagues If you are looking for a role that combines technical challenge, leadership responsibility and cultural alignment, this opportunity offers an outstanding next step. AGY - Vitae Financial Recruitment We Exist To Be Different - Membership NOT Registration
Mar 16, 2026
Full time
Finance Manager Salary: 65,000 - 75,000 + benefits Location: Hatfield, Hertfordshire (4 days office / 1 day WFH) Permanent - Full-time The Opportunity This is a newly created Finance Manager role within a fast-growing, highly successful SME operating in a market with huge long-term potential. With a current turnover of around 60m and growing rapidly, the business is entering an exciting phase of development, with future growth driven by a blend of organic expansion and strategic M&A activity. Unlike many organisations that talk about culture, this is a business that genuinely lives and breathes it. People enjoy coming to work, care deeply about what they do, and are proud of the values they represent. This is an opportunity to become part of something special - a genuine success story built by great people. The role reports directly to the Finance Director, providing strong exposure, influence and the chance to play a key role in shaping the finance function during a period of rapid growth. The Role As Finance Manager, you will take responsibility for the management accounting and financial reporting function, while leading and developing a small finance team. This is a hands-on leadership role, requiring strong technical capability alongside the ability to coach, mentor and develop others. Previous leadership experience is a must for this role. We can only consider those that are passionate about leadership and have previous management experience. Key responsibilities include: Ownership of the monthly management accounts, balance sheet reconciliations and financial controls Production of high-quality financial and management reporting for senior leadership and external stakeholders Leading budgeting, forecasting and variance analysis to support commercial decision-making Oversight of invoicing, credit control, reconciliations and payment processes Responsibility for core finance activities including VAT, corporation tax, payroll and statutory requirements Driving continuous improvement across finance processes, systems and reporting as the business scales Acting as a trusted finance partner to the Finance Director during a period of growth and change The role is predominantly office-based (4 days in the office and 1 day WFH), reflecting the collaborative and people-focused culture of the business. That said, flexibility is available, with one day per week working from home for those who find this works best for them. The team values being together, sharing ideas and supporting one another, and this balance helps maintain a strong sense of connection while recognising individual preferences. About You This role would suit either: A qualified ACA at Assistant Manager or Manager Level seeking their first move into industry in an end-to-end Finance Manager / all-encompassing finance function, or an experienced Finance Manager (ACCA or CIMA Qualified) excited by the challenge of contributing to the continued growth of a dynamic rapidly growing SME. You will be fully professionally qualified (ACA, ACCA or CIMA) and comfortable operating in a hands-on environment where accuracy, ownership and leadership are essential. You will bring: ACA, ACCA or CIMA qualification (essential) Strong experience in management accounting and financial reporting A genuine passion for people leadership, coaching and development A hands-on, proactive approach with the ability to improve and evolve processes Excellent communication skills and the confidence to work closely with senior stakeholders Experience in a regulated, services or high-growth SME environment (desirable, not essential) The Environment Modern offices with a great working environment Free on-site parking A collaborative, values-driven culture where people enjoy working together A business with ambition, momentum and a genuine sense of purpose Why Apply? This is a rare opportunity to: Join a business at a pivotal stage of its growth journey Work directly with an experienced Finance Director Take ownership of management accounting and financial reporting within a growing organisation Lead and develop a team in a culture that genuinely prioritises people Be part of a business success story, working with talented, committed and passionate colleagues If you are looking for a role that combines technical challenge, leadership responsibility and cultural alignment, this opportunity offers an outstanding next step. AGY - Vitae Financial Recruitment We Exist To Be Different - Membership NOT Registration
Part-Time Accounts Manager 24-30 hours per week - must be able to work Monday, Thursday and Friday's, and this will be office based for first 6 months, then hybrid can be discussed - excellent benefits! We are seeking an experienced Accounts Manager or Senior Accounts Assistant looking for a flexible part-time role within a supportive and growing business. Our client, a well-established consultancy and software company, is looking for a detail-oriented and proactive Accounts Manager to join their team in Wallingford. Working closely with the Director, you'll take ownership of the day-to-day finance function within a collaborative SME environment. You will be responsible for managing core financial processes and ensuring the smooth running of the company's accounts function. Key duties include: Managing cashflow monitoring and bank reconciliations Preparing and issuing project invoices Processing supplier invoices and credit card reconciliations Managing sales processing and credit control Overseeing employee expenses and payments through Sage Coordinating payroll with an external provider and ensuring HMRC compliance Managing workplace pensions and auto-enrolment Preparing quarterly and annual management accounts Completing VAT returns and statutory submissions Liaising with external accountants, auditors and financial institutions Supporting improvements to finance systems and processes What We're Looking For 5+ years' experience in an accounts or finance role AAT Level 3 (or equivalent) as a minimum Experience working in a SME environment Strong knowledge of Sage 50 and Excel Experience with credit control and debtor management Payroll and pension administration experience beneficial Highly organised with excellent attention to detail Benefits Our client offers an excellent working culture and a strong benefits package: Performance-related bonus scheme Company pension with 5% employer matched contributions Generous holiday allowance equivalent to 8.1 weeks per year Option to buy or sell up to 2 weeks of holiday Medicash health plan, virtual GP and counselling support Cycle to Work scheme and annual Environment Day for volunteering Dedicated training and professional development week each year Support for professional memberships and fees Flexible working hours Regular team socials and company events
Mar 16, 2026
Full time
Part-Time Accounts Manager 24-30 hours per week - must be able to work Monday, Thursday and Friday's, and this will be office based for first 6 months, then hybrid can be discussed - excellent benefits! We are seeking an experienced Accounts Manager or Senior Accounts Assistant looking for a flexible part-time role within a supportive and growing business. Our client, a well-established consultancy and software company, is looking for a detail-oriented and proactive Accounts Manager to join their team in Wallingford. Working closely with the Director, you'll take ownership of the day-to-day finance function within a collaborative SME environment. You will be responsible for managing core financial processes and ensuring the smooth running of the company's accounts function. Key duties include: Managing cashflow monitoring and bank reconciliations Preparing and issuing project invoices Processing supplier invoices and credit card reconciliations Managing sales processing and credit control Overseeing employee expenses and payments through Sage Coordinating payroll with an external provider and ensuring HMRC compliance Managing workplace pensions and auto-enrolment Preparing quarterly and annual management accounts Completing VAT returns and statutory submissions Liaising with external accountants, auditors and financial institutions Supporting improvements to finance systems and processes What We're Looking For 5+ years' experience in an accounts or finance role AAT Level 3 (or equivalent) as a minimum Experience working in a SME environment Strong knowledge of Sage 50 and Excel Experience with credit control and debtor management Payroll and pension administration experience beneficial Highly organised with excellent attention to detail Benefits Our client offers an excellent working culture and a strong benefits package: Performance-related bonus scheme Company pension with 5% employer matched contributions Generous holiday allowance equivalent to 8.1 weeks per year Option to buy or sell up to 2 weeks of holiday Medicash health plan, virtual GP and counselling support Cycle to Work scheme and annual Environment Day for volunteering Dedicated training and professional development week each year Support for professional memberships and fees Flexible working hours Regular team socials and company events
Country: United Kingdom of Great Britain and Northern Ireland Creation Date: 25-Feb-2026 Employment Type: Permanent Employment Type: Full time Ref #: Description & Requirements Role Title: Operations Manager Department: Operations Team: Business Support Location: London Type: Permanent About the Role: The Operations Manager sits within Business Support, with the primary objective of managing a team of Underwriting Assistants and all of the associated responsibilities across all London Specialty. The role holder will be expected to work closely with functions across LSM, specifically Credit Control, and will have proven record of managing demands of both Underwriting and Operations functions. About the Department & Team: Operations sits within the business support division. Supporting the underwriting teams and wider Integrated Business Unit (IBU) in general administration, reporting, operational process advice and guidance and other ad-hoc requirements forms an important part of the role the team plays within the business. A s a team we ensure our offshore colleagues are provided all relevant information required to complete assigned operational tasks. Key Responsibilities: Team Management Managing a team of direct reports effectively by setting appropriate goals, providing regular coaching and feedback, identifying development gaps, mentoring and leading by example whilst ensuring adequate communication across the team. Monitor and manage the day to day workload of individuals ensuring priorities are met. Ensure the team are meeting agreed SLAs & KPIs for Onshore and Offshore tasks Operational Management Accountable for smooth running of the transactional UW process through both direct (onshore) and indirect (offshore, Underwriting) management of relevant teams and tasks Generating and analysing system based management reports to monitor performance against SLA's for both onshore and offshore Operations teams Development of efficient & effective end to end processes and operating models, working closely with the Operational and Technical Excellence Team Identify opportunities to reduce to data quality issues by analysing DQ Pro / MI reporting. Offer solution to prevent DQ issues recurring. Working with underwriting to ensure compliance with all legal, statutory, reporting and corporate affairs requirements on a timely basis. Preparing and representing Operations at Quarterly Business Review and other internal meetings. Coordinating any internal or external audit requirements and manage all subsequent team actions. Work with Underwriting and Operations to ensure aged debt and unallocated cash are managed appropriately. Collaborating with other regions to ensure a consistent and efficient approach for Global Products . Change and Continuous Improvement Work with Operational & Technical Excellence to identify and optimise processes to improve data quality. Ensure operational improvements are rolled out and monitored across the team. Identify and support the movement of tasks from UW to Operations and from Onshore to Offshore Operations Business Partnering Acting as the primary interface between the business units and other LSM support departments - Offshore teams, IT, Finance, RI, Reporting & Analytics/MI, Claims, Actuarial. Become a point of contact for key clients, brokers and internal stakeholders in respect of operational matters. Ensure operations capabilities align with business strategy and target outcomes. Adherence to all relevant regulatory requirements forms part of your role, and the demonstration of behaviours as set out in the Conduct Risk Policy, as they relate to your role, is core to LSM's commitment to our Liberty Values, placing customers at the centre of our business and behaving with integrity. LSM expects you to understand your responsibilities relating to all regulatory and internal requirements, and to proactively demonstrate compliance with these requirements and behaviours at all times. These requirements include the Senior Managers and Certification Regime Conduct Rules ,Solvency II, fair treatment of customers, Financial Crime, Data Protection, Conflicts of Interest, and Whistleblowing Skills and Experience: Proven ability to supervise, mentor and motivate a team and provide ongoing guidance and training. Leadership skills and ability to advocate, influence and build relationships with key stakeholders and ensuring mutually beneficial outcomes. Ability to adapt to change Advanced understanding of Underwriting systems. IRIS/GENIUS beneficial. Significant relevant experience in the Insurance industry (Lloyd's/Company) Ability to demonstrate process improvements Excellent written and verbal communication skills Intermediate Microsoft Excel, Word, and PowerPoint skills About Liberty Specialty Markets (LSM) Liberty Specialty Markets is part of Global Risk Solutions and the broader Liberty Mutual Insurance Group, which is a leading global insurer. We offer a breadth of world class insurance and reinsurance services to brokers and insureds in all major markets. Our people are key to our success. That is why "Put People First" is one of the five Liberty values which unite us as a global organisation. We bring this to life for our colleagues through: Offering a vibrant and inclusive environment and committing to their career development. Promoting diversity, equity and inclusion (DEI). OurInclusion Matters frameworkand employee led networks strengthen the diversity of our workforce and our inclusive environment. Reinforcing that collaborating together to share our unique perspectives help us make better decisions, deliver innovative solutions and pursue our ambitious goals. A supportive culture, which includes promoting a healthy work life balance and working flexibly. For more information, please follow the links below:
Mar 15, 2026
Full time
Country: United Kingdom of Great Britain and Northern Ireland Creation Date: 25-Feb-2026 Employment Type: Permanent Employment Type: Full time Ref #: Description & Requirements Role Title: Operations Manager Department: Operations Team: Business Support Location: London Type: Permanent About the Role: The Operations Manager sits within Business Support, with the primary objective of managing a team of Underwriting Assistants and all of the associated responsibilities across all London Specialty. The role holder will be expected to work closely with functions across LSM, specifically Credit Control, and will have proven record of managing demands of both Underwriting and Operations functions. About the Department & Team: Operations sits within the business support division. Supporting the underwriting teams and wider Integrated Business Unit (IBU) in general administration, reporting, operational process advice and guidance and other ad-hoc requirements forms an important part of the role the team plays within the business. A s a team we ensure our offshore colleagues are provided all relevant information required to complete assigned operational tasks. Key Responsibilities: Team Management Managing a team of direct reports effectively by setting appropriate goals, providing regular coaching and feedback, identifying development gaps, mentoring and leading by example whilst ensuring adequate communication across the team. Monitor and manage the day to day workload of individuals ensuring priorities are met. Ensure the team are meeting agreed SLAs & KPIs for Onshore and Offshore tasks Operational Management Accountable for smooth running of the transactional UW process through both direct (onshore) and indirect (offshore, Underwriting) management of relevant teams and tasks Generating and analysing system based management reports to monitor performance against SLA's for both onshore and offshore Operations teams Development of efficient & effective end to end processes and operating models, working closely with the Operational and Technical Excellence Team Identify opportunities to reduce to data quality issues by analysing DQ Pro / MI reporting. Offer solution to prevent DQ issues recurring. Working with underwriting to ensure compliance with all legal, statutory, reporting and corporate affairs requirements on a timely basis. Preparing and representing Operations at Quarterly Business Review and other internal meetings. Coordinating any internal or external audit requirements and manage all subsequent team actions. Work with Underwriting and Operations to ensure aged debt and unallocated cash are managed appropriately. Collaborating with other regions to ensure a consistent and efficient approach for Global Products . Change and Continuous Improvement Work with Operational & Technical Excellence to identify and optimise processes to improve data quality. Ensure operational improvements are rolled out and monitored across the team. Identify and support the movement of tasks from UW to Operations and from Onshore to Offshore Operations Business Partnering Acting as the primary interface between the business units and other LSM support departments - Offshore teams, IT, Finance, RI, Reporting & Analytics/MI, Claims, Actuarial. Become a point of contact for key clients, brokers and internal stakeholders in respect of operational matters. Ensure operations capabilities align with business strategy and target outcomes. Adherence to all relevant regulatory requirements forms part of your role, and the demonstration of behaviours as set out in the Conduct Risk Policy, as they relate to your role, is core to LSM's commitment to our Liberty Values, placing customers at the centre of our business and behaving with integrity. LSM expects you to understand your responsibilities relating to all regulatory and internal requirements, and to proactively demonstrate compliance with these requirements and behaviours at all times. These requirements include the Senior Managers and Certification Regime Conduct Rules ,Solvency II, fair treatment of customers, Financial Crime, Data Protection, Conflicts of Interest, and Whistleblowing Skills and Experience: Proven ability to supervise, mentor and motivate a team and provide ongoing guidance and training. Leadership skills and ability to advocate, influence and build relationships with key stakeholders and ensuring mutually beneficial outcomes. Ability to adapt to change Advanced understanding of Underwriting systems. IRIS/GENIUS beneficial. Significant relevant experience in the Insurance industry (Lloyd's/Company) Ability to demonstrate process improvements Excellent written and verbal communication skills Intermediate Microsoft Excel, Word, and PowerPoint skills About Liberty Specialty Markets (LSM) Liberty Specialty Markets is part of Global Risk Solutions and the broader Liberty Mutual Insurance Group, which is a leading global insurer. We offer a breadth of world class insurance and reinsurance services to brokers and insureds in all major markets. Our people are key to our success. That is why "Put People First" is one of the five Liberty values which unite us as a global organisation. We bring this to life for our colleagues through: Offering a vibrant and inclusive environment and committing to their career development. Promoting diversity, equity and inclusion (DEI). OurInclusion Matters frameworkand employee led networks strengthen the diversity of our workforce and our inclusive environment. Reinforcing that collaborating together to share our unique perspectives help us make better decisions, deliver innovative solutions and pursue our ambitious goals. A supportive culture, which includes promoting a healthy work life balance and working flexibly. For more information, please follow the links below:
Your new company Global law firm with nearly 70 offices and a strong reputation across key commercial sectors. Values-driven, inclusive, and committed to responsible business practices Your new role Join a fast-paced Working Capital team managing billing and lock-up processes.Process invoices and credit notes, manage billing inboxes, and support e-billing submissions.Assist with Excel reporting, dispatching bills, and handling queries across teams. What you'll need to succeed Strong numeracy, attention to detail, and ability to juggle competing priorities. Confident communicator with a positive, proactive approach. Excel skills essential; billing/credit control system experience desirable. What you'll get in return Hybrid working: 2 days office, 3 days remote.Exposure to senior stakeholders, major clients, and varied finance workflows.Development pathways, wellbeing perks, lifestyle discounts, and strong internal support What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Mar 12, 2026
Contractor
Your new company Global law firm with nearly 70 offices and a strong reputation across key commercial sectors. Values-driven, inclusive, and committed to responsible business practices Your new role Join a fast-paced Working Capital team managing billing and lock-up processes.Process invoices and credit notes, manage billing inboxes, and support e-billing submissions.Assist with Excel reporting, dispatching bills, and handling queries across teams. What you'll need to succeed Strong numeracy, attention to detail, and ability to juggle competing priorities. Confident communicator with a positive, proactive approach. Excel skills essential; billing/credit control system experience desirable. What you'll get in return Hybrid working: 2 days office, 3 days remote.Exposure to senior stakeholders, major clients, and varied finance workflows.Development pathways, wellbeing perks, lifestyle discounts, and strong internal support What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Senior Personal Assistant - FTC 12 months page is loaded Senior Personal Assistant - FTC 12 monthslocations: Londontime type: Full timeposted on: Posted Todayjob requisition id: R19735 Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world.We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams leading them. We'll broaden your horizons We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships.You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with.This will be a challenging and rewarding role where you will provide a full range of high level support to Partners / Directors. Service levels underpin the firm's commitment to the delivery of exceptional audited entity service.You will provide high level administrative, business and personal assistance within the department and become an integral member of the Business Support team. You will act as a role model, respecting confidentiality at all times. This busy role will also have supervisory responsibilities for other business support staff. You will be responsible for the following: Diary Management Seeks to understand priorities, so is in a position to reschedule meetings when the need arises with minimal guidance. Actively ensures partner is punctual for meetings and is aware of partner's location at all times. Assists partner in managing diary commitments to ensure that internal as well as external reputation is considered when rearranging or cancelling appointments. Keeps partner appraised of changes. Agrees with partner when to consult and when to resolve matters independently. Actively assists partner to prepare for forthcoming meetings. Collates any documents required and has them ready for imminent meetings. Email Management Monitors partner's email account in their absence and provides agreed assistance at other times. WIP and Debt / Workday Actively manages the process of getting bills produced on time and liaises with the credit control team about outstanding debts. Knowledge of using Workday. Produces and understands WIP and provision reports. Maintains provisions and project codes as instructed. Offers assistance and reminders on billing deadlines. CMS and Pipeline Manages partner's CMS contacts: follows up with partner to collect new information after meetings, uses the internet and other external sources to obtain information. Reviews CMS audited entity and contact information on a regular basis. Ensures that audited entity and contact business interests are flagged so that they receive relevant material. Manages the sales and pipeline for each partner, checks their diaries and encourages them to pass on information. Is a confident user of the CMS reporting system. Documentation Produces a consistently high standard of work, at speed and under pressure. Ensures that all documentation is brand and CVI compliant. Researches the Brand intranet and liaises with the Brand and Design team for advice on complex documentation as necessary. Seeks input from others to quality control key documents. Able to generate draft responses to routine correspondence for finalisation by partner. Automatically drafts routine, recurring correspondence. Staff Supervision Leads by example. Adept at delegating. Coaches junior team members in how to manage priorities and negotiate adjusted timelines. Identifies ways in which the team can improve the audited entity experience. Provides guidance, support and motivation to colleagues to help them understand change initiatives. Keeps an eye open for issues and intervenes personally to help resolve them or flags them to line manager. Challenge colleagues who fail to display the firm's values.You'll be someone with: Extensive experience of diary management Advanced level in Word, Excel, PowerPoint and Outlook Previous experience working at PA / Secretary level Exceptional spelling, punctuation and grammar GCSE English and Maths (or equivalent) Typing speed minimum 50 - 60wpm Ability to readily understand the Group's and Firm's environment, the Firm's structure and culture Ability in exercising initiative, discretion and organisation Be able to identify and evaluate problems and demonstrate the ability to approach and tackle problems effectively Is reliable and punctual and has a flexible approach able to adjust quickly when priorities change. Presents a professional appearance and attitude at all times. Is proactive and completes matters arising before being instructed to do so. Work on own initiative and is self-motivated. Forward thinking and anticipates requirements. Strives to suggest possible solutions and actively looks for ways in which they can assist others, using the wider team as appropriate. Is adept at coping with changing priorities and organising colleagues to help meet deadlines or respond to urgent issues. Remains calm and focused when working under extreme pressure. Behaviour and attention to detail illustrates what exceptional audited entity service (ECS) is, encourages others to do likewise and is a role model for how to identify and overcome barriers to ECS. Consistently adheres to the standards set by the Business Support Audited entity Service Charter. Is highly self aware. Trusted to respond to sensitive matters appropriately. Exercises good judgement in deciding when to raise issues. Confident written and verbal communicator. Communicates face to face as much as possible rather than via email. Uses non verbal behaviour to promote open communication. Is confident at speaking at team meetings. Able to relate to people at all levels with ease. Sets an example by treating everybody with respect. Able to be Bold when necessary. Discourages others from dwelling on problems and escalates issues when appropriate to do so. Recognises and takes responsibility for ensuring that skills are maintained up to date and relevant.You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to our business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task at hand.At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs.Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work.We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our
Mar 12, 2026
Full time
Senior Personal Assistant - FTC 12 months page is loaded Senior Personal Assistant - FTC 12 monthslocations: Londontime type: Full timeposted on: Posted Todayjob requisition id: R19735 Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world.We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams leading them. We'll broaden your horizons We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships.You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with.This will be a challenging and rewarding role where you will provide a full range of high level support to Partners / Directors. Service levels underpin the firm's commitment to the delivery of exceptional audited entity service.You will provide high level administrative, business and personal assistance within the department and become an integral member of the Business Support team. You will act as a role model, respecting confidentiality at all times. This busy role will also have supervisory responsibilities for other business support staff. You will be responsible for the following: Diary Management Seeks to understand priorities, so is in a position to reschedule meetings when the need arises with minimal guidance. Actively ensures partner is punctual for meetings and is aware of partner's location at all times. Assists partner in managing diary commitments to ensure that internal as well as external reputation is considered when rearranging or cancelling appointments. Keeps partner appraised of changes. Agrees with partner when to consult and when to resolve matters independently. Actively assists partner to prepare for forthcoming meetings. Collates any documents required and has them ready for imminent meetings. Email Management Monitors partner's email account in their absence and provides agreed assistance at other times. WIP and Debt / Workday Actively manages the process of getting bills produced on time and liaises with the credit control team about outstanding debts. Knowledge of using Workday. Produces and understands WIP and provision reports. Maintains provisions and project codes as instructed. Offers assistance and reminders on billing deadlines. CMS and Pipeline Manages partner's CMS contacts: follows up with partner to collect new information after meetings, uses the internet and other external sources to obtain information. Reviews CMS audited entity and contact information on a regular basis. Ensures that audited entity and contact business interests are flagged so that they receive relevant material. Manages the sales and pipeline for each partner, checks their diaries and encourages them to pass on information. Is a confident user of the CMS reporting system. Documentation Produces a consistently high standard of work, at speed and under pressure. Ensures that all documentation is brand and CVI compliant. Researches the Brand intranet and liaises with the Brand and Design team for advice on complex documentation as necessary. Seeks input from others to quality control key documents. Able to generate draft responses to routine correspondence for finalisation by partner. Automatically drafts routine, recurring correspondence. Staff Supervision Leads by example. Adept at delegating. Coaches junior team members in how to manage priorities and negotiate adjusted timelines. Identifies ways in which the team can improve the audited entity experience. Provides guidance, support and motivation to colleagues to help them understand change initiatives. Keeps an eye open for issues and intervenes personally to help resolve them or flags them to line manager. Challenge colleagues who fail to display the firm's values.You'll be someone with: Extensive experience of diary management Advanced level in Word, Excel, PowerPoint and Outlook Previous experience working at PA / Secretary level Exceptional spelling, punctuation and grammar GCSE English and Maths (or equivalent) Typing speed minimum 50 - 60wpm Ability to readily understand the Group's and Firm's environment, the Firm's structure and culture Ability in exercising initiative, discretion and organisation Be able to identify and evaluate problems and demonstrate the ability to approach and tackle problems effectively Is reliable and punctual and has a flexible approach able to adjust quickly when priorities change. Presents a professional appearance and attitude at all times. Is proactive and completes matters arising before being instructed to do so. Work on own initiative and is self-motivated. Forward thinking and anticipates requirements. Strives to suggest possible solutions and actively looks for ways in which they can assist others, using the wider team as appropriate. Is adept at coping with changing priorities and organising colleagues to help meet deadlines or respond to urgent issues. Remains calm and focused when working under extreme pressure. Behaviour and attention to detail illustrates what exceptional audited entity service (ECS) is, encourages others to do likewise and is a role model for how to identify and overcome barriers to ECS. Consistently adheres to the standards set by the Business Support Audited entity Service Charter. Is highly self aware. Trusted to respond to sensitive matters appropriately. Exercises good judgement in deciding when to raise issues. Confident written and verbal communicator. Communicates face to face as much as possible rather than via email. Uses non verbal behaviour to promote open communication. Is confident at speaking at team meetings. Able to relate to people at all levels with ease. Sets an example by treating everybody with respect. Able to be Bold when necessary. Discourages others from dwelling on problems and escalates issues when appropriate to do so. Recognises and takes responsibility for ensuring that skills are maintained up to date and relevant.You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to our business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task at hand.At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs.Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work.We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our
A well-established and highly regarded law firm is seeking a motivated Finance Assistant to join their finance team. This role would suit someone with transactional experience and who is in the earlier stages of their accounting career, particularly someone currently studying for an accounting qualification. This role offers an excellent opportunity for someone who is keen to develop their experience within a professional services environment, with structured development and study support available. Job Title: Finance Assistant Job Type: Full Time, Permanent Location: Basingstoke Salary: £30,000 - £35,000 (depending on experience) Reference no: 16020 Finance Assistant - Benefits 25 days holiday plus bank holidays (increasing by 1 day per year of service) plus your birthday off Bonus scheme Study support and study leave 4% employer pension contribution Enhanced company sick pay Enhanced adoption, maternity and paternity pay Employer Assistance Programme Finance Assistant - About the role Working closely with senior members of the finance team, you will assist with a broad range of transactional finance responsibilities, while also supporting month-end processes and maintaining strong financial controls. Key responsibilities will include: Processing accounts payable and accounts receivable transactions Performing daily bank reconciliations and banking activities Processing client payments and receipts via online banking and other payment methods Assisting with cashflow monitoring and reporting Supporting month-end and year-end finance processes Assisting with credit control activities where required Supporting financial compliance within a regulated environment Assisting with preparation of internal financial reports Handling internal finance queries and supporting the wider finance team with administrative duties The successful Finance Assistant will have: Experience in a finance assistant, accounts assistant, or finance administration role Ideally studying towards an accounting qualification Strong attention to detail and a high level of accuracy Good organisational and time management skills Confident communication skills, both written and verbal Proficiency with Microsoft Excel and Microsoft Office A proactive attitude and willingness to learn and develop within a professional finance team Howett Thorpe are acting as a recruitment agency in relation to this role and comply with all relevant UK legislation and do not discriminate on any protected characteristics. Due to the high volume of applications we currently receive, we are unable to respond to all candidates. If you do not hear from a Consultant within 5 working days, please assume that you have not been successful. Refer a friend If this job is not of interest to you, but you know a friend or colleague who may be interested, recommend them to us and receive a minimum of £100 in vouchers if we assist them in securing a permanent role and a minimum of £25 in vouchers if we place them in a temporary assignment. (Terms & conditions apply)
Mar 12, 2026
Full time
A well-established and highly regarded law firm is seeking a motivated Finance Assistant to join their finance team. This role would suit someone with transactional experience and who is in the earlier stages of their accounting career, particularly someone currently studying for an accounting qualification. This role offers an excellent opportunity for someone who is keen to develop their experience within a professional services environment, with structured development and study support available. Job Title: Finance Assistant Job Type: Full Time, Permanent Location: Basingstoke Salary: £30,000 - £35,000 (depending on experience) Reference no: 16020 Finance Assistant - Benefits 25 days holiday plus bank holidays (increasing by 1 day per year of service) plus your birthday off Bonus scheme Study support and study leave 4% employer pension contribution Enhanced company sick pay Enhanced adoption, maternity and paternity pay Employer Assistance Programme Finance Assistant - About the role Working closely with senior members of the finance team, you will assist with a broad range of transactional finance responsibilities, while also supporting month-end processes and maintaining strong financial controls. Key responsibilities will include: Processing accounts payable and accounts receivable transactions Performing daily bank reconciliations and banking activities Processing client payments and receipts via online banking and other payment methods Assisting with cashflow monitoring and reporting Supporting month-end and year-end finance processes Assisting with credit control activities where required Supporting financial compliance within a regulated environment Assisting with preparation of internal financial reports Handling internal finance queries and supporting the wider finance team with administrative duties The successful Finance Assistant will have: Experience in a finance assistant, accounts assistant, or finance administration role Ideally studying towards an accounting qualification Strong attention to detail and a high level of accuracy Good organisational and time management skills Confident communication skills, both written and verbal Proficiency with Microsoft Excel and Microsoft Office A proactive attitude and willingness to learn and develop within a professional finance team Howett Thorpe are acting as a recruitment agency in relation to this role and comply with all relevant UK legislation and do not discriminate on any protected characteristics. Due to the high volume of applications we currently receive, we are unable to respond to all candidates. If you do not hear from a Consultant within 5 working days, please assume that you have not been successful. Refer a friend If this job is not of interest to you, but you know a friend or colleague who may be interested, recommend them to us and receive a minimum of £100 in vouchers if we assist them in securing a permanent role and a minimum of £25 in vouchers if we place them in a temporary assignment. (Terms & conditions apply)
Vitae Financial Recruitment Limited
Hatfield, Hertfordshire
Finance ManagerSalary: £65,000 - £75,000 + benefitsLocation: Hatfield, Hertfordshire (4 days office / 1 day WFH)Permanent - Full-timeThe OpportunityThis is a newly created Finance Manager role within a fast-growing, highly successful SME operating in a market with huge long-term potential. With a current turnover of around £60m and growing rapidly, the business is entering an exciting phase of development, with future growth driven by a blend of organic expansion and strategic M&A activity.Unlike many organisations that talk about culture, this is a business that genuinely lives and breathes it. People enjoy coming to work, care deeply about what they do, and are proud of the values they represent. This is an opportunity to become part of something special - a genuine success story built by great people.The role reports directly to the Finance Director, providing strong exposure, influence and the chance to play a key role in shaping the finance function during a period of rapid growth.The RoleAs Finance Manager, you will take responsibility for the management accounting and financial reporting function, while leading and developing a small finance team. This is a hands-on leadership role, requiring strong technical capability alongside the ability to coach, mentor and develop others. Previous leadership experience is a must for this role. We can only consider those that are passionate about leadership and have previous management experience.Key responsibilities include:Ownership of the monthly management accounts, balance sheet reconciliations and financial controlsProduction of high-quality financial and management reporting for senior leadership and external stakeholdersLeading budgeting, forecasting and variance analysis to support commercial decision-makingOversight of invoicing, credit control, reconciliations and payment processesResponsibility for core finance activities including VAT, corporation tax, payroll and statutory requirementsDriving continuous improvement across finance processes, systems and reporting as the business scalesActing as a trusted finance partner to the Finance Director during a period of growth and changeThe role is predominantly office-based (4 days in the office and 1 day WFH), reflecting the collaborative and people-focused culture of the business. That said, flexibility is available, with one day per week working from home for those who find this works best for them. The team values being together, sharing ideas and supporting one another, and this balance helps maintain a strong sense of connection while recognising individual preferences.About YouThis role would suit either:A qualified ACA at Assistant Manager or Manager Level seeking their first move into industry in an end-to-end Finance Manager / all-encompassing finance function, or an experienced Finance Manager (ACCA or CIMA Qualified) excited by the challenge of contributing to the continued growth of a dynamic rapidly growing SME.You will be fully professionally qualified (ACA, ACCA or CIMA) and comfortable operating in a hands-on environment where accuracy, ownership and leadership are essential.You will bring:ACA, ACCA or CIMA qualification (essential)Strong experience in management accounting and financial reportingA genuine passion for people leadership, coaching and developmentA hands-on, proactive approach with the ability to improve and evolve processesExcellent communication skills and the confidence to work closely with senior stakeholdersExperience in a regulated, services or high-growth SME environment (desirable, not essential)The EnvironmentModern offices with a great working environmentFree on-site parkingA collaborative, values-driven culture where people enjoy working togetherA business with ambition, momentum and a genuine sense of purposeWhy Apply?This is a rare opportunity to:Join a business at a pivotal stage of its growth journeyWork directly with an experienced Finance DirectorTake ownership of management accounting and financial reporting within a growing organisationLead and develop a team in a culture that genuinely prioritises peopleBe part of a business success story, working with talented, committed and passionate colleaguesIf you are looking for a role that combines technical challenge, leadership responsibility and cultural alignment, this opportunity offers an outstanding next step.AGY - Vitae Financial RecruitmentWe Exist To Be Different - Membership NOT Registration
Mar 10, 2026
Full time
Finance ManagerSalary: £65,000 - £75,000 + benefitsLocation: Hatfield, Hertfordshire (4 days office / 1 day WFH)Permanent - Full-timeThe OpportunityThis is a newly created Finance Manager role within a fast-growing, highly successful SME operating in a market with huge long-term potential. With a current turnover of around £60m and growing rapidly, the business is entering an exciting phase of development, with future growth driven by a blend of organic expansion and strategic M&A activity.Unlike many organisations that talk about culture, this is a business that genuinely lives and breathes it. People enjoy coming to work, care deeply about what they do, and are proud of the values they represent. This is an opportunity to become part of something special - a genuine success story built by great people.The role reports directly to the Finance Director, providing strong exposure, influence and the chance to play a key role in shaping the finance function during a period of rapid growth.The RoleAs Finance Manager, you will take responsibility for the management accounting and financial reporting function, while leading and developing a small finance team. This is a hands-on leadership role, requiring strong technical capability alongside the ability to coach, mentor and develop others. Previous leadership experience is a must for this role. We can only consider those that are passionate about leadership and have previous management experience.Key responsibilities include:Ownership of the monthly management accounts, balance sheet reconciliations and financial controlsProduction of high-quality financial and management reporting for senior leadership and external stakeholdersLeading budgeting, forecasting and variance analysis to support commercial decision-makingOversight of invoicing, credit control, reconciliations and payment processesResponsibility for core finance activities including VAT, corporation tax, payroll and statutory requirementsDriving continuous improvement across finance processes, systems and reporting as the business scalesActing as a trusted finance partner to the Finance Director during a period of growth and changeThe role is predominantly office-based (4 days in the office and 1 day WFH), reflecting the collaborative and people-focused culture of the business. That said, flexibility is available, with one day per week working from home for those who find this works best for them. The team values being together, sharing ideas and supporting one another, and this balance helps maintain a strong sense of connection while recognising individual preferences.About YouThis role would suit either:A qualified ACA at Assistant Manager or Manager Level seeking their first move into industry in an end-to-end Finance Manager / all-encompassing finance function, or an experienced Finance Manager (ACCA or CIMA Qualified) excited by the challenge of contributing to the continued growth of a dynamic rapidly growing SME.You will be fully professionally qualified (ACA, ACCA or CIMA) and comfortable operating in a hands-on environment where accuracy, ownership and leadership are essential.You will bring:ACA, ACCA or CIMA qualification (essential)Strong experience in management accounting and financial reportingA genuine passion for people leadership, coaching and developmentA hands-on, proactive approach with the ability to improve and evolve processesExcellent communication skills and the confidence to work closely with senior stakeholdersExperience in a regulated, services or high-growth SME environment (desirable, not essential)The EnvironmentModern offices with a great working environmentFree on-site parkingA collaborative, values-driven culture where people enjoy working togetherA business with ambition, momentum and a genuine sense of purposeWhy Apply?This is a rare opportunity to:Join a business at a pivotal stage of its growth journeyWork directly with an experienced Finance DirectorTake ownership of management accounting and financial reporting within a growing organisationLead and develop a team in a culture that genuinely prioritises peopleBe part of a business success story, working with talented, committed and passionate colleaguesIf you are looking for a role that combines technical challenge, leadership responsibility and cultural alignment, this opportunity offers an outstanding next step.AGY - Vitae Financial RecruitmentWe Exist To Be Different - Membership NOT Registration
Business Audit Manager London/Hybrid 6 months contract Day rate from 700 via Umbrella Company dependant on experience Our commitment is to provide equal opportunity regardless of, for example, your gender, age, ethnicity, disability, sexual orientation or beliefs. We also engage with employers to develop programmes and pathways that embrace diverse talent and promote more inclusive employment worldwide through partnerships and other initiatives. We recognise and celebrate the value of difference and how it makes us faster, smarter and more innovative than our competition. My client is one of the largest financial institutions headquartered in Japan, with an established presence across all consumer and corporate banking businesses. Through its subsidiaries and affiliates, they offer a diverse range of financial services, including commercial banking, leasing, securities, credit card, consumer finance and other services. They are looking for a Audit Manager on a 6 month contract. You will be expected to work Monday to Friday standard office hours, however there will need to be flexibility to work outside of these hours as required. The position is hybrid working being in the office 2-3 days a week with the remainder of time working from home. Role Summary This role exists to deliver an independent view and assurance over the control environment in operation in EMEA business entities. It undertakes and manages audits across a range of activities and supports teams of auditors to deliver in-depth testing and review to support audit opinions. It contributes part of the Audit opinion provided the EMEA Region Management and the organisations Group Audit Committee in Tokyo. Business Area Internal Audit are asked for an independent opinion on the changes and controls implemented by the organisations within EMEA Region, this role aims to provide insight and opinion on the key controls in operation in the business areas under review and therefore must have the expertise to provide advice and consultancy services as required. Position Description ADIA is responsible for the delivery of around 90 internal audit reports per year across the EMEA region. Due to the nature of each business and the audit cycle, the number of audits each Audit Manager is responsible for can vary from year to year. On average an Audit Manager would be responsible for the delivery of around 6-8 audits per year, and contribute to other audit assignments through delivery of fieldwork for other Audit Managers. This may include technically complex and highly regulated areas, large assignments, including theme audits across more than one jurisdiction/ business. These are scheduled so that some will overlap so that two assignments may be open at the same time, closing one and planning another, an Audit Manager will be able to manage both successfully. Responsibilities Preparation of planning material to ensure that the internal controls covering the key risks are appropriately tested in order to provide reasonable assurance to the Board, Group Management, Entity Management and other stakeholders, including regulators, that an effective internal control environment exists. Overseeing the work performed for the audit assignment by other team members. Providing guidance and support to team members as necessary. Directing testing to cover key areas of risk and determine the scope and focus in agreement with the Audit Partner of the review, and share expertise in their area with other team members. Preparing draft Audit Findings for review by AD Management. The Audit Findings must be factually accurate and clearly communicate the findings and recommendations. The Audit Manager must clearly communicate the issues to AD Management and then to business Management including senior stakeholders. In doing so, the Audit Manager may experience some significant challenge and must therefore be resilient and articulate in their presentation of the issues. Preparing the final internal audit report. The report must clearly communicate areas of positive assurance as well as areas where improvement in the internal control environment is required. Undertaking follow-up and closure of internal audit recommendations. This process requires the validation of action taken by line Management for the closure of all High and Moderate Priority Findings and the provision of assistant and guidance to Management. The Audit Manager may be also asked to assist the Audit Partner with maintaining relationships with Senior Management (D, ED and MD level) in a nominated area of responsibility, have insight into business activities and be able to comment on key areas of risk for those business areas. The Audit Manager will also be expected to contribute to Audit Department initiatives and work collaboratively across EMEA. Candidates must show evidence of the above in their CV to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
Mar 08, 2026
Contractor
Business Audit Manager London/Hybrid 6 months contract Day rate from 700 via Umbrella Company dependant on experience Our commitment is to provide equal opportunity regardless of, for example, your gender, age, ethnicity, disability, sexual orientation or beliefs. We also engage with employers to develop programmes and pathways that embrace diverse talent and promote more inclusive employment worldwide through partnerships and other initiatives. We recognise and celebrate the value of difference and how it makes us faster, smarter and more innovative than our competition. My client is one of the largest financial institutions headquartered in Japan, with an established presence across all consumer and corporate banking businesses. Through its subsidiaries and affiliates, they offer a diverse range of financial services, including commercial banking, leasing, securities, credit card, consumer finance and other services. They are looking for a Audit Manager on a 6 month contract. You will be expected to work Monday to Friday standard office hours, however there will need to be flexibility to work outside of these hours as required. The position is hybrid working being in the office 2-3 days a week with the remainder of time working from home. Role Summary This role exists to deliver an independent view and assurance over the control environment in operation in EMEA business entities. It undertakes and manages audits across a range of activities and supports teams of auditors to deliver in-depth testing and review to support audit opinions. It contributes part of the Audit opinion provided the EMEA Region Management and the organisations Group Audit Committee in Tokyo. Business Area Internal Audit are asked for an independent opinion on the changes and controls implemented by the organisations within EMEA Region, this role aims to provide insight and opinion on the key controls in operation in the business areas under review and therefore must have the expertise to provide advice and consultancy services as required. Position Description ADIA is responsible for the delivery of around 90 internal audit reports per year across the EMEA region. Due to the nature of each business and the audit cycle, the number of audits each Audit Manager is responsible for can vary from year to year. On average an Audit Manager would be responsible for the delivery of around 6-8 audits per year, and contribute to other audit assignments through delivery of fieldwork for other Audit Managers. This may include technically complex and highly regulated areas, large assignments, including theme audits across more than one jurisdiction/ business. These are scheduled so that some will overlap so that two assignments may be open at the same time, closing one and planning another, an Audit Manager will be able to manage both successfully. Responsibilities Preparation of planning material to ensure that the internal controls covering the key risks are appropriately tested in order to provide reasonable assurance to the Board, Group Management, Entity Management and other stakeholders, including regulators, that an effective internal control environment exists. Overseeing the work performed for the audit assignment by other team members. Providing guidance and support to team members as necessary. Directing testing to cover key areas of risk and determine the scope and focus in agreement with the Audit Partner of the review, and share expertise in their area with other team members. Preparing draft Audit Findings for review by AD Management. The Audit Findings must be factually accurate and clearly communicate the findings and recommendations. The Audit Manager must clearly communicate the issues to AD Management and then to business Management including senior stakeholders. In doing so, the Audit Manager may experience some significant challenge and must therefore be resilient and articulate in their presentation of the issues. Preparing the final internal audit report. The report must clearly communicate areas of positive assurance as well as areas where improvement in the internal control environment is required. Undertaking follow-up and closure of internal audit recommendations. This process requires the validation of action taken by line Management for the closure of all High and Moderate Priority Findings and the provision of assistant and guidance to Management. The Audit Manager may be also asked to assist the Audit Partner with maintaining relationships with Senior Management (D, ED and MD level) in a nominated area of responsibility, have insight into business activities and be able to comment on key areas of risk for those business areas. The Audit Manager will also be expected to contribute to Audit Department initiatives and work collaboratively across EMEA. Candidates must show evidence of the above in their CV to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
Financial Controller - Tech Innovation Scale-Up Exeter, Devon £50,000-£70,000 + Share Options I am currently partnering with a high-growth tech-focused engineering scale-up in Exeter is seeking a dynamic, proactive Financial Controller to join its senior management team at an early stage of growth. This is a hands-on, commercially oriented role where you will lead the finance function, support strategic decision-making, and help build the operational foundations of a fast-growing business. The Role You will work closely with the CEO and wider leadership team to develop budgets, business plans and management information that support the company's growth. Alongside owning core finance processes, you will play an active part in investor relations, commercial contracting, HR and external communications, making this an ideal role for someone who enjoys variety and responsibility. Key Responsibilities: Finance & Administration Lead preparation of annual budgets and regular reforecasts. Produce monthly management accounts, cashflow forecasts and KPI reports. Oversee day-to-day finance operations. Approve supplier payments and manage customer invoicing. Liaise with external accountants, auditors and payroll providers, including year-end accounts and monthly payroll sign-off. Prepare quarterly executive and board reports and help organise board meetings. Commercial & Corporate Support the CEO with commercial contracts and partnership agreements. Assist with investor liaison, due diligence and maintaining the investor data room. Coordinate with legal advisers on equity rounds and other corporate matters. About You Qualified accountant (ACA, ACCA, CIMA or equivalent). Experience in high-growth SMEs, tech, or engineering environments. Strong commercial awareness, administration and negotiating skills. Comfortable working both strategically and hands-on in a small, ambitious team. High energy, adaptable and able to thrive in a fast-paced, evolving environment. This role would particularly suit someone making their first move from practice into industry, or a candidate with prior start-up/scale-up experience who is excited by a broad, hands-on remit. The position comes with the potential for equity. This role would suit Financial Controller, Assistant Financial Controller, Assistant Group Financial Controller, Finance Manager, Accounting Controller, Group Management Accountant, Group Financial Accountant, Management Accountant, Financial Accountant, Group Reporting Manager, Reporting Manager, Head of Finance. The role would be commutable from Exeter, Okehampton, Newton Abbot, Paignton, Torquay, Bovey Tracey, Ashburton, Crediton, Tiverton, Cullompton, Honiton, Wellington, Taunton. For more information, please get in contact with Jamie Wall at Lloyd Barnes for a confidential discussion. Ref: 15225 INDJW
Mar 06, 2026
Full time
Financial Controller - Tech Innovation Scale-Up Exeter, Devon £50,000-£70,000 + Share Options I am currently partnering with a high-growth tech-focused engineering scale-up in Exeter is seeking a dynamic, proactive Financial Controller to join its senior management team at an early stage of growth. This is a hands-on, commercially oriented role where you will lead the finance function, support strategic decision-making, and help build the operational foundations of a fast-growing business. The Role You will work closely with the CEO and wider leadership team to develop budgets, business plans and management information that support the company's growth. Alongside owning core finance processes, you will play an active part in investor relations, commercial contracting, HR and external communications, making this an ideal role for someone who enjoys variety and responsibility. Key Responsibilities: Finance & Administration Lead preparation of annual budgets and regular reforecasts. Produce monthly management accounts, cashflow forecasts and KPI reports. Oversee day-to-day finance operations. Approve supplier payments and manage customer invoicing. Liaise with external accountants, auditors and payroll providers, including year-end accounts and monthly payroll sign-off. Prepare quarterly executive and board reports and help organise board meetings. Commercial & Corporate Support the CEO with commercial contracts and partnership agreements. Assist with investor liaison, due diligence and maintaining the investor data room. Coordinate with legal advisers on equity rounds and other corporate matters. About You Qualified accountant (ACA, ACCA, CIMA or equivalent). Experience in high-growth SMEs, tech, or engineering environments. Strong commercial awareness, administration and negotiating skills. Comfortable working both strategically and hands-on in a small, ambitious team. High energy, adaptable and able to thrive in a fast-paced, evolving environment. This role would particularly suit someone making their first move from practice into industry, or a candidate with prior start-up/scale-up experience who is excited by a broad, hands-on remit. The position comes with the potential for equity. This role would suit Financial Controller, Assistant Financial Controller, Assistant Group Financial Controller, Finance Manager, Accounting Controller, Group Management Accountant, Group Financial Accountant, Management Accountant, Financial Accountant, Group Reporting Manager, Reporting Manager, Head of Finance. The role would be commutable from Exeter, Okehampton, Newton Abbot, Paignton, Torquay, Bovey Tracey, Ashburton, Crediton, Tiverton, Cullompton, Honiton, Wellington, Taunton. For more information, please get in contact with Jamie Wall at Lloyd Barnes for a confidential discussion. Ref: 15225 INDJW
Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world's leading financial groups. Across the globe, we're 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.With a vision to be the world's most trusted financial group, it's part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.MUFG (Mitsubishi UFJ Financial Group) is one of the world's leading financial groups. Headquartered in Tokyo and with approximately 350 years of history, MUFG is a global network with around 2,300 offices in over 50 countries including the Americas, Europe, the Middle East and Africa, Asia and Oceania, and East Asia. The group has over 150,000 employees, offering services including commercial banking, trust banking, securities, credit cards, consumer finance, asset management, and leasing.As one of the largest financial groups globally with a vison to be the world's most trusted, we want to attract, nurture and retain the most talented individuals in the market. The size and range of MUFG's global business creates opportunities for our employees to stretch themselves and reap the rewards. Behaving with integrity and responsibility, underpinned by a desire to build a culture which is fair, transparent, and honest, drives everything that we do. We aim to be the financial partner of choice for our clients, whatever their requirements, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.Please visit our website for more information - Internal Audit (EIA), as the Bank's third Line of Defence, and in accordance with the Global Institute of Internal Auditors (IIA) International Standards (IIA Standards), provides independent assurance to the Board and Executive Management on the quality and effectiveness of governance, risk management and internal controls to monitor manage and mitigate key risks to achieving the Bank's objectives. NUMBER OF DIRECT REPORTS None MAIN PURPOSE OF THE ROLE An excellent opportunity has arisen for an experienced financial crime audit professional to join the Global Financial Crimes audit team as an Assistant Vice President (Audit Manager). The main purpose of the role is to execute and deliver all audit engagements assigned to them by the Audit Director. The Audit Manager will support the Audit Director and Senior Audit Managers in delivering the engagements, and will be responsible for leading smaller engagements. Audit Managers will have, and continue to develop, subject matter expertise in their area. It is an exciting time to join the Internal Audit function as we continue to build towards a best in class, global audit function. The Global Financial Crimes Audit team reports globally into the Global Head of Financial Crimes Audit in New York, and therefore the role holder will be responsible for working alongside, and building relationships with, both regional and global counterparts. KEY RESPONSIBILITIES Assist the Audit Director with the respective Portfolio, risk universe sections, risk assessments and audit plans. Ownership of the assigned area of responsibility during the engagement and manage the stakeholders (both internally and externally). May have responsibility to work on multiple engagements concurrently. Help and support the Audit Director in planning engagements, identify relevant key risk areas and produce quality Audit Planning Document. Working autonomously and ability to deliver smaller audit engagements to required timelines and quality standards. Devises effective and efficient tests of key controls, executes and documents audit work and concludes on the results of audit tests and overall effectiveness of controls. Escalates audit issues to senior management. Interacts with auditee and audit team to develop and negotiate solutions. Assess regulatory requirements and trends in financial crimes and incorporate this into continuous monitoring activities. Deliver continuous monitoring assignments for agreed audit entities under the supervision of Head of Audit. Maintain constructive relationships with stakeholders so that audit planning and delivery is achieved smoothly and professionally. Follows up on issues to ensure satisfactory closure of Management Action Plans. This will involve the testing of remediated controls before closure of issue. Assist the Audit Director in preparing management information and third-party submissions. Work collaboratively with all internal audit colleagues regionally and globally. From time to time, may also be required to take a team role in EIAO's strategic initiatives e.g. a working group. WORK EXPERIENCE Internal Audit experience gained in financial services industry. Financial crimes knowledge evidenced via experience and/or relevant professional qualifications SKILLS AND EXPERIENCE Functional / Technical Competencies: Excellent understanding of risk-based auditing methodology. An understanding and appreciation of financial crimes risks and controls in first and second lines of defence. An understanding of global regulation requirements for financial crimes. Ability to work well as part of a small, focused audit team. Ability to lead smaller audit engagements, under supervision from the Senior Audit Manager/Audit Director Excellent written and verbal presentation skills. Excellent stakeholder management skills as the role holder will interact with senior stakeholders. Experience of agile auditing Data analytics experience PERSONAL REQUIREMENTS Excellent interpersonal and communication skills Confident, motivated self-starter Results driven, with a strong sense of accountability Strong focus on high quality output and ability to coach and support the team in this The ability to operate with urgency and prioritise work accordingly Strong decision-making skills, the ability to demonstrate sound judgement A structured and logical approach to work A creative and innovative approach to work The ability to manage material workloads and tight deadlines. Excellent attention to detail and accuracy A calm approach, with the ability to perform well under pressure PERFORMANCE AND DUTIES The role holder will be assessed in accordance with their employing entity's performance framework and process with relevant input obtained from the dual hatting entity as relevant.As duties and responsibilities change, the job description will be reviewed and emended in consultation with the role holder. The role holder will carry out other duties as are within the scope, spirit and purpose of the role as requested by their line manager or the Chief Auditor for EMEA. MANAGING CONFLICTS OF INTEREST The role holder will have responsibilities for both MUFG Bank and MUFG Securities EMEA plc. The role holder will be required to perform their duties and responsibilities on an entity neutral basis, without favour. The role holder is required to follow regulatory requirements applicable to ensure each business is appropriately supported and to maintain the legal entity integrity of each of MUFG Bank and MUS. Working terms are dictated by functional mandates, the terms of the Dual-Hat Arrangement Agreement in place between MUFG Bank and MUFG Securities EMEA plc and any other relevant agreements entered into between MUFG Bank and MUFG Securities EMEA plc. The role holder will have responsibility for identifying and resolving where there may
Mar 06, 2026
Full time
Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world's leading financial groups. Across the globe, we're 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.With a vision to be the world's most trusted financial group, it's part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.MUFG (Mitsubishi UFJ Financial Group) is one of the world's leading financial groups. Headquartered in Tokyo and with approximately 350 years of history, MUFG is a global network with around 2,300 offices in over 50 countries including the Americas, Europe, the Middle East and Africa, Asia and Oceania, and East Asia. The group has over 150,000 employees, offering services including commercial banking, trust banking, securities, credit cards, consumer finance, asset management, and leasing.As one of the largest financial groups globally with a vison to be the world's most trusted, we want to attract, nurture and retain the most talented individuals in the market. The size and range of MUFG's global business creates opportunities for our employees to stretch themselves and reap the rewards. Behaving with integrity and responsibility, underpinned by a desire to build a culture which is fair, transparent, and honest, drives everything that we do. We aim to be the financial partner of choice for our clients, whatever their requirements, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.Please visit our website for more information - Internal Audit (EIA), as the Bank's third Line of Defence, and in accordance with the Global Institute of Internal Auditors (IIA) International Standards (IIA Standards), provides independent assurance to the Board and Executive Management on the quality and effectiveness of governance, risk management and internal controls to monitor manage and mitigate key risks to achieving the Bank's objectives. NUMBER OF DIRECT REPORTS None MAIN PURPOSE OF THE ROLE An excellent opportunity has arisen for an experienced financial crime audit professional to join the Global Financial Crimes audit team as an Assistant Vice President (Audit Manager). The main purpose of the role is to execute and deliver all audit engagements assigned to them by the Audit Director. The Audit Manager will support the Audit Director and Senior Audit Managers in delivering the engagements, and will be responsible for leading smaller engagements. Audit Managers will have, and continue to develop, subject matter expertise in their area. It is an exciting time to join the Internal Audit function as we continue to build towards a best in class, global audit function. The Global Financial Crimes Audit team reports globally into the Global Head of Financial Crimes Audit in New York, and therefore the role holder will be responsible for working alongside, and building relationships with, both regional and global counterparts. KEY RESPONSIBILITIES Assist the Audit Director with the respective Portfolio, risk universe sections, risk assessments and audit plans. Ownership of the assigned area of responsibility during the engagement and manage the stakeholders (both internally and externally). May have responsibility to work on multiple engagements concurrently. Help and support the Audit Director in planning engagements, identify relevant key risk areas and produce quality Audit Planning Document. Working autonomously and ability to deliver smaller audit engagements to required timelines and quality standards. Devises effective and efficient tests of key controls, executes and documents audit work and concludes on the results of audit tests and overall effectiveness of controls. Escalates audit issues to senior management. Interacts with auditee and audit team to develop and negotiate solutions. Assess regulatory requirements and trends in financial crimes and incorporate this into continuous monitoring activities. Deliver continuous monitoring assignments for agreed audit entities under the supervision of Head of Audit. Maintain constructive relationships with stakeholders so that audit planning and delivery is achieved smoothly and professionally. Follows up on issues to ensure satisfactory closure of Management Action Plans. This will involve the testing of remediated controls before closure of issue. Assist the Audit Director in preparing management information and third-party submissions. Work collaboratively with all internal audit colleagues regionally and globally. From time to time, may also be required to take a team role in EIAO's strategic initiatives e.g. a working group. WORK EXPERIENCE Internal Audit experience gained in financial services industry. Financial crimes knowledge evidenced via experience and/or relevant professional qualifications SKILLS AND EXPERIENCE Functional / Technical Competencies: Excellent understanding of risk-based auditing methodology. An understanding and appreciation of financial crimes risks and controls in first and second lines of defence. An understanding of global regulation requirements for financial crimes. Ability to work well as part of a small, focused audit team. Ability to lead smaller audit engagements, under supervision from the Senior Audit Manager/Audit Director Excellent written and verbal presentation skills. Excellent stakeholder management skills as the role holder will interact with senior stakeholders. Experience of agile auditing Data analytics experience PERSONAL REQUIREMENTS Excellent interpersonal and communication skills Confident, motivated self-starter Results driven, with a strong sense of accountability Strong focus on high quality output and ability to coach and support the team in this The ability to operate with urgency and prioritise work accordingly Strong decision-making skills, the ability to demonstrate sound judgement A structured and logical approach to work A creative and innovative approach to work The ability to manage material workloads and tight deadlines. Excellent attention to detail and accuracy A calm approach, with the ability to perform well under pressure PERFORMANCE AND DUTIES The role holder will be assessed in accordance with their employing entity's performance framework and process with relevant input obtained from the dual hatting entity as relevant.As duties and responsibilities change, the job description will be reviewed and emended in consultation with the role holder. The role holder will carry out other duties as are within the scope, spirit and purpose of the role as requested by their line manager or the Chief Auditor for EMEA. MANAGING CONFLICTS OF INTEREST The role holder will have responsibilities for both MUFG Bank and MUFG Securities EMEA plc. The role holder will be required to perform their duties and responsibilities on an entity neutral basis, without favour. The role holder is required to follow regulatory requirements applicable to ensure each business is appropriately supported and to maintain the legal entity integrity of each of MUFG Bank and MUS. Working terms are dictated by functional mandates, the terms of the Dual-Hat Arrangement Agreement in place between MUFG Bank and MUFG Securities EMEA plc and any other relevant agreements entered into between MUFG Bank and MUFG Securities EMEA plc. The role holder will have responsibility for identifying and resolving where there may
Treasury Manager - 15-Month Fixed Term Contract An established and growing organisation is seeking a Treasury Manager to join their Finance department on a 15-month fixed-term contract. This role plays a key part in ensuring effective cashflow management, strong internal controls, and smooth operation of Accounts Payable, Accounts Receivable and wider financial processes. You will manage a small transactional finance team, take ownership of short-term cashflow forecasting, oversee banking and credit management, and support continuous improvement across finance operations. This role is ideal for someone who thrives in a collaborative environment and enjoys both people leadership and hands-on problem-solving. This role is fully office-based and can pay a salary of £45,000-£50,000. Key Responsibilities Accounts Receivable & Credit Control Drive timely cash collection and manage credit terms. Hold regular debtor review meetings with the Finance Assistant. Escalate late-payment risks appropriately. Ensure customer credit limits remain appropriate. Accounts Payable & Team Leadership Manage and mentor three direct reports. Ensure AP/AR KPIs are achieved. Support team development and career progression. Cashflow & Working Capital Lead short-term cashflow forecasting in partnership with senior finance colleagues. Work cross-functionally with Sales, Order Management, and Procurement teams. Provide commentary on movements in cash inflow/outflow and working capital metrics. Banking & FX Manage banking administration, including overseas accounts. Liaise with external providers on FX hedging and facility agreements. Month-End Duties Oversee timely closure of AP/AR ledgers. Prepare and review balance sheet reconciliations. Produce monthly VAT returns. Calculate DSO, DPO and other key metrics. Additional Responsibilities Maintain and improve finance policies and processes. Support audit requirements. Assist with trade finance instruments (letters of credit, guarantees, bills of exchange). Support compliance with export VAT rules. Prepare HMRC payment practice reports. Undertake ad-hoc finance tasks as required. What You'll Need Essential Previous experience in a similar Treasury or Finance role. Proven people management experience. Ability to work independently and meet deadlines. Proactive, "can-do" attitude. High level of integrity and discretion. Strong Excel skills (Pivot Tables, XLOOKUP, SUMIF). Enjoys working collaboratively as part of a team. Desirable Treasury or accountancy qualification. Knowledge of VAT rules. Experience with trade finance instruments. Exposure to Microsoft Dynamics 365. Why Apply? Salary of £45,000 - £50,000 5% Completion Bonus Strong varied job To join a fast forward-thinking company
Mar 05, 2026
Full time
Treasury Manager - 15-Month Fixed Term Contract An established and growing organisation is seeking a Treasury Manager to join their Finance department on a 15-month fixed-term contract. This role plays a key part in ensuring effective cashflow management, strong internal controls, and smooth operation of Accounts Payable, Accounts Receivable and wider financial processes. You will manage a small transactional finance team, take ownership of short-term cashflow forecasting, oversee banking and credit management, and support continuous improvement across finance operations. This role is ideal for someone who thrives in a collaborative environment and enjoys both people leadership and hands-on problem-solving. This role is fully office-based and can pay a salary of £45,000-£50,000. Key Responsibilities Accounts Receivable & Credit Control Drive timely cash collection and manage credit terms. Hold regular debtor review meetings with the Finance Assistant. Escalate late-payment risks appropriately. Ensure customer credit limits remain appropriate. Accounts Payable & Team Leadership Manage and mentor three direct reports. Ensure AP/AR KPIs are achieved. Support team development and career progression. Cashflow & Working Capital Lead short-term cashflow forecasting in partnership with senior finance colleagues. Work cross-functionally with Sales, Order Management, and Procurement teams. Provide commentary on movements in cash inflow/outflow and working capital metrics. Banking & FX Manage banking administration, including overseas accounts. Liaise with external providers on FX hedging and facility agreements. Month-End Duties Oversee timely closure of AP/AR ledgers. Prepare and review balance sheet reconciliations. Produce monthly VAT returns. Calculate DSO, DPO and other key metrics. Additional Responsibilities Maintain and improve finance policies and processes. Support audit requirements. Assist with trade finance instruments (letters of credit, guarantees, bills of exchange). Support compliance with export VAT rules. Prepare HMRC payment practice reports. Undertake ad-hoc finance tasks as required. What You'll Need Essential Previous experience in a similar Treasury or Finance role. Proven people management experience. Ability to work independently and meet deadlines. Proactive, "can-do" attitude. High level of integrity and discretion. Strong Excel skills (Pivot Tables, XLOOKUP, SUMIF). Enjoys working collaboratively as part of a team. Desirable Treasury or accountancy qualification. Knowledge of VAT rules. Experience with trade finance instruments. Exposure to Microsoft Dynamics 365. Why Apply? Salary of £45,000 - £50,000 5% Completion Bonus Strong varied job To join a fast forward-thinking company
Senior Relationship Manager (Intermediary) Location: London Employment Type: Permanent Full-Time Salary: Up to £70,000 Working Pattern: Onsite - 5 days per week (no hybrid working) About the Role We are seeking an experienced Senior Relationship Manager (Intermediary) to drive profitable growth across the Commercial and SME portfolio through a strong intermediary-led business model. This role is responsible for originating new business, managing existing intermediary relationships, and overseeing a diverse corporate credit portfolio while maintaining high standards of risk management, service delivery, and regulatory compliance. Reporting to the Head of Islamic Banking & Intermediary Business , the successful candidate will play a key role in expanding intermediary partnerships, identifying early warning signals within portfolios, and maximising profitability through value-added solutions. Key Responsibilities Relationship Management & Business Development Manage and grow relationships with commercial clients ranging from SME to Corporate. Develop and maintain strong partnerships with intermediaries to generate new business opportunities. Drive revenue, asset growth, and cross-selling opportunities across commercial, FI, and private banking products. Execute a structured calling and meeting programme to identify customer needs and deliver tailored solutions. Corporate Portfolio & Credit Management Manage a portfolio of corporate credit accounts with varying turnover and exposure levels. Prepare and review credit proposals, including detailed balance sheet, income statement, and cash flow analysis. Monitor account performance, payment behaviour, and portfolio health. Conduct regular client visits to strengthen relationships and enhance account profitability. Monitoring, Reporting & Documentation Ensure facility documentation and account records remain accurate and up to date. Monitor credit utilisation, business volumes, TR maturities, and PAD retirements. Provide regular MIS and performance updates to senior management. Remedial & Risk Management Identify early warning indicators and proactively escalate concerns. Follow up on overdue accounts and coordinate transfer to Recovery where required. Provide full documentation and ongoing support to recovery teams. Team Development & Leadership Advise and guide Assistant Relationship Managers on routine and complex matters. Line-manage junior support staff and Relationship Support Officers where applicable. Support team development through coaching, feedback, and performance management. Customer Service & Stakeholder Engagement Act as a key point of contact for intermediaries and clients, ensuring timely and effective responses. Handle complex customer queries and complaints professionally. Ensure customer data accuracy and compliance with internal procedures. Represent the organisation positively with clients, intermediaries, and internal stakeholders. Projects & Continuous Improvement Contribute to special projects and initiatives as assigned. Identify process gaps and recommend improvements to enhance efficiency and control. Participate actively in team meetings, training, and professional development. Regulatory & Conduct Responsibilities Comply with all FCA and PRA Conduct Rules and Certification Regime requirements. Act with integrity, skill, care, and diligence at all times. Ensure effective control, compliance, and oversight within areas of responsibility. Promote fair customer outcomes and sound market conduct. Experience & Qualifications Minimum 5 years' experience in a Relationship Manager or Senior Relationship Manager role within banking. Strong background in commercial lending, intermediary banking, and portfolio management . Proven experience in credit analysis, customer relationship management, and negotiation . Line management experience preferred. Commitment to ongoing Continuing Professional Development (CPD) and regulatory training. Key Skills & Competencies Commercial and SME Banking Expertise Intermediary Relationship Management Credit & Financial Analysis Regulatory & Conduct Risk Awareness Negotiation & Stakeholder Engagement Customer Service Excellence Strong Numerical & Financial Acumen
Mar 04, 2026
Full time
Senior Relationship Manager (Intermediary) Location: London Employment Type: Permanent Full-Time Salary: Up to £70,000 Working Pattern: Onsite - 5 days per week (no hybrid working) About the Role We are seeking an experienced Senior Relationship Manager (Intermediary) to drive profitable growth across the Commercial and SME portfolio through a strong intermediary-led business model. This role is responsible for originating new business, managing existing intermediary relationships, and overseeing a diverse corporate credit portfolio while maintaining high standards of risk management, service delivery, and regulatory compliance. Reporting to the Head of Islamic Banking & Intermediary Business , the successful candidate will play a key role in expanding intermediary partnerships, identifying early warning signals within portfolios, and maximising profitability through value-added solutions. Key Responsibilities Relationship Management & Business Development Manage and grow relationships with commercial clients ranging from SME to Corporate. Develop and maintain strong partnerships with intermediaries to generate new business opportunities. Drive revenue, asset growth, and cross-selling opportunities across commercial, FI, and private banking products. Execute a structured calling and meeting programme to identify customer needs and deliver tailored solutions. Corporate Portfolio & Credit Management Manage a portfolio of corporate credit accounts with varying turnover and exposure levels. Prepare and review credit proposals, including detailed balance sheet, income statement, and cash flow analysis. Monitor account performance, payment behaviour, and portfolio health. Conduct regular client visits to strengthen relationships and enhance account profitability. Monitoring, Reporting & Documentation Ensure facility documentation and account records remain accurate and up to date. Monitor credit utilisation, business volumes, TR maturities, and PAD retirements. Provide regular MIS and performance updates to senior management. Remedial & Risk Management Identify early warning indicators and proactively escalate concerns. Follow up on overdue accounts and coordinate transfer to Recovery where required. Provide full documentation and ongoing support to recovery teams. Team Development & Leadership Advise and guide Assistant Relationship Managers on routine and complex matters. Line-manage junior support staff and Relationship Support Officers where applicable. Support team development through coaching, feedback, and performance management. Customer Service & Stakeholder Engagement Act as a key point of contact for intermediaries and clients, ensuring timely and effective responses. Handle complex customer queries and complaints professionally. Ensure customer data accuracy and compliance with internal procedures. Represent the organisation positively with clients, intermediaries, and internal stakeholders. Projects & Continuous Improvement Contribute to special projects and initiatives as assigned. Identify process gaps and recommend improvements to enhance efficiency and control. Participate actively in team meetings, training, and professional development. Regulatory & Conduct Responsibilities Comply with all FCA and PRA Conduct Rules and Certification Regime requirements. Act with integrity, skill, care, and diligence at all times. Ensure effective control, compliance, and oversight within areas of responsibility. Promote fair customer outcomes and sound market conduct. Experience & Qualifications Minimum 5 years' experience in a Relationship Manager or Senior Relationship Manager role within banking. Strong background in commercial lending, intermediary banking, and portfolio management . Proven experience in credit analysis, customer relationship management, and negotiation . Line management experience preferred. Commitment to ongoing Continuing Professional Development (CPD) and regulatory training. Key Skills & Competencies Commercial and SME Banking Expertise Intermediary Relationship Management Credit & Financial Analysis Regulatory & Conduct Risk Awareness Negotiation & Stakeholder Engagement Customer Service Excellence Strong Numerical & Financial Acumen
About Us Assured Fire Safety Consultancy Ltd are a leading provider of fire safety solutions, committed to protecting lives and property through high-quality fire protection systems and services. Due to continued growth, we are seeking an Accounts Assistant to support our team from our modern office in Fleet. This is a hands-on administrative role, suitable for someone who enjoys accurate, methodical work. The position focuses on day-to-day processing of sales and purchase invoices using spreadsheets, maintaining accurate records through to manual data entry and routine financial administration. We are looking for someone with practical experience processing invoices or maintaining financial records , rather than senior accounting or finance leadership experience. It would be best suited to candidates with accounts administration or invoice-processing experience. Key Responsibilities Processing supplier invoices on spreadsheets Creating and processing sales invoices on spreadsheets Allocating payments received on spreadsheets Preparing and issuing monthly statements Credit control Processing monthly expenses Bank reconciliation's Communicating and handling queries, resolving issues via phone and email Providing general office administrative support as required Requirements Previous experience in an accounts environment Good understanding of accounting principles and practices to provide support Accurate Data entry Full UK driving licence Diligent, proactive and self-motivated with excellent attention to detail Strong team player with the ability to work independently Good IT skills, proficient user of Microsoft Excel, Word and Outlook Strong organisational and time-management skills Professional and personable communication skills Proficient in written and spoken English What We Offer At Assured, we value our team and offer a competitive package, including: Competitive salary Annual bonus scheme Company pension Earn an extra day of holiday per year after your first year (up to 5 additional days) Supportive team environment within a growing industry. Social events On-site parking Schedule Monday to Friday 8am 5pm Office based role.
Mar 01, 2026
Full time
About Us Assured Fire Safety Consultancy Ltd are a leading provider of fire safety solutions, committed to protecting lives and property through high-quality fire protection systems and services. Due to continued growth, we are seeking an Accounts Assistant to support our team from our modern office in Fleet. This is a hands-on administrative role, suitable for someone who enjoys accurate, methodical work. The position focuses on day-to-day processing of sales and purchase invoices using spreadsheets, maintaining accurate records through to manual data entry and routine financial administration. We are looking for someone with practical experience processing invoices or maintaining financial records , rather than senior accounting or finance leadership experience. It would be best suited to candidates with accounts administration or invoice-processing experience. Key Responsibilities Processing supplier invoices on spreadsheets Creating and processing sales invoices on spreadsheets Allocating payments received on spreadsheets Preparing and issuing monthly statements Credit control Processing monthly expenses Bank reconciliation's Communicating and handling queries, resolving issues via phone and email Providing general office administrative support as required Requirements Previous experience in an accounts environment Good understanding of accounting principles and practices to provide support Accurate Data entry Full UK driving licence Diligent, proactive and self-motivated with excellent attention to detail Strong team player with the ability to work independently Good IT skills, proficient user of Microsoft Excel, Word and Outlook Strong organisational and time-management skills Professional and personable communication skills Proficient in written and spoken English What We Offer At Assured, we value our team and offer a competitive package, including: Competitive salary Annual bonus scheme Company pension Earn an extra day of holiday per year after your first year (up to 5 additional days) Supportive team environment within a growing industry. Social events On-site parking Schedule Monday to Friday 8am 5pm Office based role.
Senior Assistant Customer Service Manager London • Posted 11 March 2025 Full time • Start ASAP Core role: This is a "hands on" role with staff reporting. The Senior ACSM has overall responsibility for assisting the CSM to manage the Centre/CSR(s) and ACSM and to meet the highest standard of customer service and renewals. The role is extremely varied, and you will be expected to handle multiple tasks. Key Responsibilities and Deliverables Customer Services Help your CSM, ACSM and CSR(s) including Meeting Room Coordinator to meet the highest standard of customer service and understand the needs of Centre customers. Effectively handle enquiries from clients, the Customer Service Manager and the management team. Work as one team with your CSM/ACSM/CSR(s) to deliver targets - including opening, closing and daily check standards. Ensuring the Centre building/facilities are of the expected high standards at all times. Support the client move in/move out procedures and turnaround of vacant offices/MRs with full completion of associated paperwork/administration & AML Compliance to schedule. Ensue preparation and maintenance of client files. Deal with and oversee the CSR(s) ability to handle customer/visitor enquiries professionally. Assist and ensure all secretarial/administrative/customer invoicing/chasing customer payments etc. are completed accurately. Get to know Centre customers and their businesses to promote business awareness and upselling opportunities. Ensure your Centre looks and is run professionally to meet the expectations of customers and their visitors by performing regular housekeeping checks. Liaise with suppliers to include instruction of maintenance works and ensuring costs are kept to a minimum. Handle all purchasing and Centre stock control, including Purchase Order's. Be trained in all AV equipment and handle all IT/Telephony (liaising with SilverLining) to successfully handle customer enquiries using the Orega portal where Applicable. Providing administrative support to the CSM and sales support to the Regional Sales Managers. Liaising with building management teams where applicable to ensure smooth relationships between all parties. CSR and ACSM Supervision Managing the daily and weekly tasks of the team ensuring all responsibilities are covered and high standards are met. Leading the morning and weekly team meeting. Dealing with telecoms enquiries to include moves & changes, faults and upkeep of data records. Assist in marketing by ensuring empty offices are set up to company show standards. Assisting in the process of the client move in by managing the inventories, issuing of keys & passes. Ensuring company standards are adhered to by conducting the Quality Standards Audit monthly. Oversee CSR(s) and ACSM on a day-to-day basis and manage the Centre/CSR(s) and ACSM in the absence of the CSM e.g. inform CSR(s) and ACSM the day's priority and delegate jobs as necessary. Conduct all 'Back to Work' interviews in conjunction with the CSM. Conduct and attend regular 1:1 review meetings with your CSR(s) and provide feedback to your CSM and HR manager. Ensure rota management to allow development time for your CSR(s). Ensure time for your own and your CSR(s) and ACSM personal development. Ensure Orega's Health & Safety policies/procedures are adhered to including Centre Fire Risk Assessment, PAT testing, Weekly Fire Testing etc. Providing training & support to junior staff and ACSM. Pursue personal development of skills and knowledge necessary for the effective performance of the role. Finance Manage all aspects of invoicing to include prebilling, billing, invoicing & account queries, direct debit collections and debt collection. Liaising with CSM for any credit note queries. Sales and Marketing Deliver centre tours in support of the CSM and ensure your CSR(s) and ACSM are trained to confidently handle tours on their own. Ensure CSR(s) and ACSM understand the main points of Orega Licence Agreements including T&C's and any usual special conditions/requests. Ensure Orega brand guidelines are adhered to in centre signage, email, standards and in producing any Orega branded documents. Health & Safety Ensure your team is reminded they have a legal responsibility and duty of care for the health and safety of themselves and others by adopting the safe working practices such that they do not put themselves, colleagues, clients or visitors at risk. Complete all relevant Edapp training courses. Essential Skills, Experience & Qualifications 2-3 years outstanding customer relationship skills. 1-2 years' experience of engaging in influencing client renewals and general finance is preferred. 1-2 years' experience in a commercial environment where you will have acquired good knowledge of service operations is a must. Willing to take on a team manager role. Ability to demonstrate systems monitoring and compliance is necessary. Confident communication and presentation skills. Curious and people oriented with the ability to engage customers and ask questions with ease. Excellent influencing skills and positivity is required. Computer literate and will to learn and show others how to use IT/Telephony is essential. Good at planning and organising. Competencies & Personal Attributes Outgoing, enthusiastic, honest and confident individual who possess the following attributes. PC Literate with advanced knowledge of Microsoft packages. Excellent team player, with the ability to manage and supervise junior staff. Confidence to interact with a range of clients up to Board level. The ability to multi-task. A proactive approach to the working environment. Ability to operate sensitively in multicultural environments and build effective working relations. Self motivated, excellent team player with strong (written and verbal) communication, interpersonal and diplomatic skills. Ability to maintain and control and perform during stressful situations. Is confident and at ease when handling customer/visitor enquiries. Positive and proactive energy. Initiative and proactivity. Attention to detail and great organisation. Limits of Authority Personnel, Financial, Operational No authority to appoint, discipline and dismiss employees. No authority to approve annual leave and absence. No authority to spend/commit Orega to spend within individual agreed limits. No authority to sign supplier agreements or contracts. Authority to suggest improvements to processes/procedures in consultation with your CSM. Senior Assistant Customer Services Manager should be competent in the following Orega processes: Sales Forecast Debt PMI TSR (Centre Applicable) Orega Portal (Centre Applicable) Support Renewals Move Out Meeting Room Virtual Office Northrow & AML Compliance Office RnD IRIS Ed App Training Opening and Closing building Health & Safety This job description is not limited to the responsibilities listed and the incumbent may be requested to perform other relevant duties as required by business needs. Orega confirms its commitment to equality of opportunities in all areas of its work. All individuals will be treated in a fair and equal manner in accordance with the law regardless of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
Feb 28, 2026
Full time
Senior Assistant Customer Service Manager London • Posted 11 March 2025 Full time • Start ASAP Core role: This is a "hands on" role with staff reporting. The Senior ACSM has overall responsibility for assisting the CSM to manage the Centre/CSR(s) and ACSM and to meet the highest standard of customer service and renewals. The role is extremely varied, and you will be expected to handle multiple tasks. Key Responsibilities and Deliverables Customer Services Help your CSM, ACSM and CSR(s) including Meeting Room Coordinator to meet the highest standard of customer service and understand the needs of Centre customers. Effectively handle enquiries from clients, the Customer Service Manager and the management team. Work as one team with your CSM/ACSM/CSR(s) to deliver targets - including opening, closing and daily check standards. Ensuring the Centre building/facilities are of the expected high standards at all times. Support the client move in/move out procedures and turnaround of vacant offices/MRs with full completion of associated paperwork/administration & AML Compliance to schedule. Ensue preparation and maintenance of client files. Deal with and oversee the CSR(s) ability to handle customer/visitor enquiries professionally. Assist and ensure all secretarial/administrative/customer invoicing/chasing customer payments etc. are completed accurately. Get to know Centre customers and their businesses to promote business awareness and upselling opportunities. Ensure your Centre looks and is run professionally to meet the expectations of customers and their visitors by performing regular housekeeping checks. Liaise with suppliers to include instruction of maintenance works and ensuring costs are kept to a minimum. Handle all purchasing and Centre stock control, including Purchase Order's. Be trained in all AV equipment and handle all IT/Telephony (liaising with SilverLining) to successfully handle customer enquiries using the Orega portal where Applicable. Providing administrative support to the CSM and sales support to the Regional Sales Managers. Liaising with building management teams where applicable to ensure smooth relationships between all parties. CSR and ACSM Supervision Managing the daily and weekly tasks of the team ensuring all responsibilities are covered and high standards are met. Leading the morning and weekly team meeting. Dealing with telecoms enquiries to include moves & changes, faults and upkeep of data records. Assist in marketing by ensuring empty offices are set up to company show standards. Assisting in the process of the client move in by managing the inventories, issuing of keys & passes. Ensuring company standards are adhered to by conducting the Quality Standards Audit monthly. Oversee CSR(s) and ACSM on a day-to-day basis and manage the Centre/CSR(s) and ACSM in the absence of the CSM e.g. inform CSR(s) and ACSM the day's priority and delegate jobs as necessary. Conduct all 'Back to Work' interviews in conjunction with the CSM. Conduct and attend regular 1:1 review meetings with your CSR(s) and provide feedback to your CSM and HR manager. Ensure rota management to allow development time for your CSR(s). Ensure time for your own and your CSR(s) and ACSM personal development. Ensure Orega's Health & Safety policies/procedures are adhered to including Centre Fire Risk Assessment, PAT testing, Weekly Fire Testing etc. Providing training & support to junior staff and ACSM. Pursue personal development of skills and knowledge necessary for the effective performance of the role. Finance Manage all aspects of invoicing to include prebilling, billing, invoicing & account queries, direct debit collections and debt collection. Liaising with CSM for any credit note queries. Sales and Marketing Deliver centre tours in support of the CSM and ensure your CSR(s) and ACSM are trained to confidently handle tours on their own. Ensure CSR(s) and ACSM understand the main points of Orega Licence Agreements including T&C's and any usual special conditions/requests. Ensure Orega brand guidelines are adhered to in centre signage, email, standards and in producing any Orega branded documents. Health & Safety Ensure your team is reminded they have a legal responsibility and duty of care for the health and safety of themselves and others by adopting the safe working practices such that they do not put themselves, colleagues, clients or visitors at risk. Complete all relevant Edapp training courses. Essential Skills, Experience & Qualifications 2-3 years outstanding customer relationship skills. 1-2 years' experience of engaging in influencing client renewals and general finance is preferred. 1-2 years' experience in a commercial environment where you will have acquired good knowledge of service operations is a must. Willing to take on a team manager role. Ability to demonstrate systems monitoring and compliance is necessary. Confident communication and presentation skills. Curious and people oriented with the ability to engage customers and ask questions with ease. Excellent influencing skills and positivity is required. Computer literate and will to learn and show others how to use IT/Telephony is essential. Good at planning and organising. Competencies & Personal Attributes Outgoing, enthusiastic, honest and confident individual who possess the following attributes. PC Literate with advanced knowledge of Microsoft packages. Excellent team player, with the ability to manage and supervise junior staff. Confidence to interact with a range of clients up to Board level. The ability to multi-task. A proactive approach to the working environment. Ability to operate sensitively in multicultural environments and build effective working relations. Self motivated, excellent team player with strong (written and verbal) communication, interpersonal and diplomatic skills. Ability to maintain and control and perform during stressful situations. Is confident and at ease when handling customer/visitor enquiries. Positive and proactive energy. Initiative and proactivity. Attention to detail and great organisation. Limits of Authority Personnel, Financial, Operational No authority to appoint, discipline and dismiss employees. No authority to approve annual leave and absence. No authority to spend/commit Orega to spend within individual agreed limits. No authority to sign supplier agreements or contracts. Authority to suggest improvements to processes/procedures in consultation with your CSM. Senior Assistant Customer Services Manager should be competent in the following Orega processes: Sales Forecast Debt PMI TSR (Centre Applicable) Orega Portal (Centre Applicable) Support Renewals Move Out Meeting Room Virtual Office Northrow & AML Compliance Office RnD IRIS Ed App Training Opening and Closing building Health & Safety This job description is not limited to the responsibilities listed and the incumbent may be requested to perform other relevant duties as required by business needs. Orega confirms its commitment to equality of opportunities in all areas of its work. All individuals will be treated in a fair and equal manner in accordance with the law regardless of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
