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This cookie notice applies to the Workday Careers website A cookie are widely used for website's functionality, or to make it operate more efficiently, as well as to provide information to the owners of the site. We use re-targeting (which is a cookie-based technology) that uses simple Javascript code to anonymously 'follow' our audience all over the Web. We use this technology to target individuals for advertising campaigns.To understand how the FCA collects and processes personal data please refer to the .have been set, visit or .To find information relating to other browsers, visit the browser developer's website.To opt out of being tracked by Google Analytics across all websites, visit . Banner .We use re-targeting (which is a cookie-based technology) that uses simple Javascript code to anonymously 'follow' our audience all over the Web.# Accessibility Statement This accessibility statement applies to content published on thedomain and its sub-domains. It does not apply to content on or other domains.This website is run by the Financial Conduct Authority. We are committed to inclusive design and ensuring that our web content is accessible to all.For example, that means you should be able to: zoom in up to 300% without the text spilling off the screen navigate most of the website using just a keyboard navigate most of the website using speech recognition software listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)We've also ensured that the text is clear and easy to understand. has advice on making your device easier to use if you have a disability. How accessible this website is We know some parts of this website are not fully accessible: Checkboxes are not accessible using standard voice commands. Some radio buttons are not given group titles when tabbing to them using a screen reader. Edit combo fields with options lists can be difficult to navigate to with voice commands when the field is completed. The programmatic labelling of edit combo fields with options lists is not clear when using a screen reader. Feedback and contact information If you need information on this website in a different format contact us and tell us: the web address (URL) of the content your name and email address the format you need - for example large print, braille or audio Reporting accessibility problems with this website We're always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we're not meeting accessibility requirements, contact us. Enforcement procedure The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, . Technical information about this website's accessibility The Financial Conduct Authority is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. Compliance status This website is partially compliant with the AA standard, due to 'the non-compliances' listed below. Non-accessible content The content listed below is non-accessible for the following reasons. Non-compliance with the accessibility regulations Checkboxes are not accessible using standard voice commands such as "Click checkbox" and can only be accessed by using "Tab" commands. This fails WCAG 2.1 success criterion 1.3.1 ( Information & Relationships ). Some radio buttons are not given group titles when tabbing to them using a screen reader. This fails WCAG 2.1 success criterion 1.3.1 ( Information & Relationships ). Edit combo fields with options lists can be difficult to navigate to with voice commands when the field is completed. This fails WCAG 2.1 success criterion 1.3.1 ( Information & Relationships ). The programmatic labelling of edit combo fields with options lists is not clear when using a screen reader. This fails WCAG 2.1 success criterion 1.3.1 ( Information & Relationships ). What we're doing to improve accessibility We are actively engaging with our site developers and independent accessibility professionals to address the issues above and improve overall accessibility with the eventual goal of attaining full WCAG AA compliance. Preparation of this Accessibility Statement This statement was prepared on 22nd July 2021. It was last reviewed on 22nd July 2021.This website was last tested on 02/02/2021. Testing was carried out by Blazie Engineering using the Website Accessibility Conformance Evaluation Methodology (WCAG-EM) approach to deciding on a sample of pages to test.Lawyer - Public and Information Law page is loaded Lawyer - Public and Information Lawlocations: London: Leeds: Edinburghtime type: Full timeposted on: Posted Todaytime left to apply: End Date: January 23, 2026 (14 days left to apply)job requisition id: JR Lawyer - Public and Information Law Division: Legal Division Department: Prudential, Governance and Operations Salary: Senior Associate - National (Edinburgh & Leeds): £60,900 - £78,000 and London: £66,900 - £86,000 Associate -National (Edinburgh & Leeds): £47,200 - £63,000 and London: £49,700 - £66,000 (Salary offered will be based on skills and experience.) This role is graded at either Associate or Senior Associate level, Practising Legal Your recruitment contact is Raimonda Stankute via . Applications must be submitted through our online portal. Applications sent via social media or email will not be accepted. About the FCA and team We regulate financial services firms in the UK, to keep financial markets fair, thriving and effective. By joining us, you'll play a key part in protecting consumers, driving economic growth and shaping the future of UK finance services.Our Legal Division provides advice and legal services across the full range of FCA activity, including regulatory, policy, enforcement and operational work.This role sits within the Governance team, which advises on regulatory, governance and public law matters. The team leads on areas including information law (FOIA, data protection and statutory confidentiality), complaints, whistleblowing, fees, corporate governance, inquiries and litigation (including judicial review and other civil litigation). You will regularly advise senior stakeholders on high-profile and sensitive issues.The role is open to candidates at Associate level (NQ-3 years PQE) or Senior Associate level (typically 3+ years PQE). Please indicate clearly in your application which level you are applying for. Role responsibilities Provide clear, practical and timely legal advice to the FCA, including well-reasoned analysis of legal risk Work collaboratively within the team and contribute positively to the Department and wider Legal Division, including delivering training and supporting knowledge management Build and maintain effective relationships across the organisation and with external stakeholders Take ownership of your professional development by identifying learning needs and actively building legal knowledge and capability Skills required Minimum: Qualified lawyer (solicitor, barrister, Chartered Legal Executive, or overseas equivalent) For Senior Associate level, typically at least 3 years' PQE with relevant experience gained in-house, in the public sector, or in private practice Essential: All applicants must demonstrate the ability, or clear potential, to: Analyse complex issues and communicate advice clearly and

End Date Wednesday 21 January 2026 Salary Range £43,803 - £48,670 Flexible Working Options Job Share Job Description Summary . Job Description JOB TITLE: Quality Assurance Manager - Lending & Trade Services LOCATIONS: Birmingham, Edinburgh, Glasgow, Leeds, Manchester or London SALARY: National £43,803 to £48,670/ London £51,777 to £57,730 HOURS: Full-Time WORKING PATTERN: As our team support US trading activity, we also operate during US trading hours. This means working hours will be 2pm to 10pm 5 days a week. This role is a remote based role and does not require regular attendance to an office location. About the Role At Lloyds Banking Group, we're passionate about a clear purpose - to help Britain prosper. We want to become the best bank for our customers as what we do makes a genuine difference to businesses and communities. An exciting role has become available within Commercial and Institutional Banking - Client Operations to support and service the LBCM New York operational process activity. This is an opportunity for a Quality Assurance Manager to join our Team in Lending and Trade servicing.The role will be based in the UK and cover the New York trading day, supporting a range of complex technical processes and manage the efficient production of high-quality outputs and analysis whilst anticipating stakeholders needs.This an exciting opportunity to advance your career in an area with a significant growth plan and holds a strategic priority for the Group in expanding our presence in the US market. What you'll be doing Provide assurance that our processes, people, and performance, meet the quality standards set out in our procedures, policies, and regulatory requirements. Own the process of reviewing and monitoring our controls and the performance against those controls, i.e. how a task is performed, oversight of the controls applied to how the task is performed and the performance of colleagues against these controls. Provide insightful, high quality, advice and guidance to team members. As the technical expert for the team, you will be responsible for Quality Checking and Quality Assurance for all the processing we undertake for the US business such as: - Standby Letters of Credit (SBLCs) - Supplier Chain Finance - Receivables Purchase - Lending Drawdowns - Lending Lifecycle events such as charging & billingWhile initially this activity will be completed on ACBS, strategic system enhancements are underway to migrate some of the Trade activity to our proprietary Trade system TI+ in Q1 2026. This is one of several system enhancements in plan to scale the business and support the growth aspirations of the US business over the next 5 years. Why Lloyds Banking Group We're on an exciting journey and there couldn't be a better time to join us. The investments we're making in our people, data, and technology are leading to innovative projects, fresh possibilities, and countless new ways for our people to work, learn, and thrive. What you'll need To succeed in this role, you should ideally demonstrate the ability to: Carry out a range of demanding processes and technical duties where interpretation and sound judgment is required, ensuring work is completed accurately and adheres to all group specific policies and procedures Review documentation for client and facility onboarding, attending exploratory meetings and collaborating with colleagues to deliver for our customers. Support the Operations Manager(s) in the identification, resolution and remediation of risk events, complaints, and post-issue error correction Own, develop and deliver technical guides & training materials and aide memoirs, in support of the Risk Based Checking model and promote a culture of right first-time processing. Conduct monthly, quality sampling across products, teams, and colleagues, to provide post assurance activity. Become an SME in multiple Trade & Lending Products to provide support to all colleagues within the team. This includes owning, resolving and responding to technical queries relating to a team, product, or area with Trade & Lending Services. Specialist Knowledge and Expertise Uniform Rules for Collections v 522 Uniform Customs and Practice for Documentary Credits v 600 Uniform Rules for Demand Guarantees v 758 International Standby Practices (ISP98) International Standard Banking Practice (ICC Publication 745)We can bring you up to speed on our Group Policies, but you'll need to have sound knowledge of the legal and regulatory requirements pertaining to the provision of Trade products, and the environment in which Trade Services operates. We'll also encourage you to successfully attain a CITF qualification within 12 months of being in role. About Working For Us Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we're committed to creating an environment in which everyone can thrive, learn and develop.We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. As a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need. We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15% An annual performance-related bonus Share schemes including free shares Benefits you can adapt to your lifestyle, such as discounted shopping 28 days' holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policiesIf you're excited by the thought of becoming part of our team, get in touch. We'd love to hear from you! At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference. With 320 years under our belt, we're used to change, and today is no different. Join us and help drive this change, shaping the future of finance whilst working at pace to deliver for our customers.Here, you'll do the best work of your career. Your impact will be amplified by our scale as you learn and develop, gaining skills for the future.

Athos Commerce enables ecommerce and digital marketing teams greater control over how their products are found, merchandised, and sold-on-site and across all digital marketing channels. Our tools span AI-powered search, personalized recommendations, smart merchandising, optimized product data syndication, and marketplace/social commerce performance. We help brands grow with sharper visibility, higher conversion, and less friction. Backed by PSG Equity and supported by a global team across North America, Europe, and APAC, we are building practical, powerful tools for the next era of commerce. Athos Commerce unites shopper intent and product visibility across every touchpoint. Who You Are A senior customer success manager, with a least 1 years experience in a senior level role, leading growth and expansion plans for enterprise customers. You have a strong understanding of customer success best practices when it comes to managing churn risk and account renewals. You are experienced at creating and implementing testing and optimisation roadmaps, which generate significant improvements towards important KPIs. You take full ownership of client relationships, ensuring strong, proactive communication with your accounts. You take initiative and actively encourage others across the business to provide the best service possible to our customers. You thrive in a fast-paced environment, enjoy problem solving, and have a positive attitude. What You'll Do Working on our product data feed management solution, we are seeking highly organised and technically savvy Senior Customer Success Managers who are driven to deliver results, demonstrate value, and drive customer retention. As a key member of the Customer Success team, you will be responsible for nurturing relationships with assigned accounts and ensuring customers realise the value of our solution as quickly as possible. Your role will involve identifying opportunities for value-added services to contribute to the company's revenue growth through renewals and revenue expansion. On a day-to-day basis, you will create and execute detailed customer-focused strategic account plans using project management platforms. You will provide training, mentoring, and ongoing support to customers, enabling them to fully leverage our platform to drive feature adoption and increased profitability. Join our team and become part of a dynamic, collaborative, and forward-thinking organisation that is revolutionising the e-commerce industry. How You Will Succeed 1. Establish strong relationships with customers: Proactively engage with customers to understand their goals, challenges, and expectations. Serve as the primary point of contact for customers, providing guidance, support, and timely responses to inquiries. Regularly conduct business reviews to assess customer satisfaction, prove ROI, and identify opportunities for improvement. 2. Drive customer success and retention: Develop and implement customer success strategies and initiatives to ensure successful adoption and usage of our SaaS products. Monitor customer metrics and key performance indicators (KPIs) to track usage, satisfaction, and retention rates. Identify potential risks or issues that may impact customer success and take proactive measures to mitigate them. 3. Collaborate with internal teams: Work closely with sales, marketing, and product teams to align customer success efforts with company goals and objectives. Provide customer feedback and insights to internal stakeholders to drive product enhancements and improvements. Collaborate with the implementation and support teams to ensure a smooth onboarding experience and timely issue resolution. Act as an advocate for customers, ensuring their voices are heard and their needs are addressed. Handle customer escalations or complaints with empathy and professionalism, working towards a swift and satisfactory resolution. Provide training, resources, and best practices to customers to maximize their usage and adoption of our SaaS products. 5. Analyse customer data and provide insights: Utilise data analytics and reporting tools to analyse customer usage patterns and behaviour. Identify upsell and cross-sell opportunities based on customer needs and usage patterns. Prepare reports and presentations to showcase customer success metrics and share insights with internal and external stakeholders. What We're Looking For Min 1 year experience in a Senior CS Manager role, preferably within digital marketing. Proven experience in customer success or account management roles with a SaaS business. Strong understanding of SaaS products and business models. Excellent communication and relationship-building skills. Ability to analyse data, identify trends, and make data-driven decisions. Demonstrable problem-solving and resolution abilities. Strong organisational skills and ability to manage multiple customer accounts simultaneously. Technical proficiency and ability to quickly learn new software and technologies. Self-motivated, proactive, and results-oriented mindset. Ability to work effectively both independently and as part of a team. Ability to manage multiple accounts simultaneously and to be able to cope under pressure. Experience creating testing and optimisation plans to target marketing KPIs, or similar CRO experience, is preferred. Benefits and Company Perks Competitive salary and bonus scheme The chance to work with innovative and progressive technology. 25 days' holiday per year, increasing by one day for each additional year of service, to a maximum of 28 days. Company pension scheme. Vitality Healthcare/Half Price Gym membership/Free Coffee and more . Cycle to work program. Flexible working between home and office. Athos Commerce is an equal-opportunity employer and proud to foster a workplace free from discrimination and harassment. We strongly believe that diverse backgrounds, experiences, and perspectives are essential in cultivating an inclusive culture and building an innovative, successful organization. All qualified applicants are considered for employment, without regard to age, race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity, or any other protected status. If you require accommodation during the application process, please don't hesitate to contact us.

Job Title: Senior Client Care Administrator Location: Calder Vets, Sandal Hours: Full-time with Early's and Lates between 8am-8pm and 1 in 4 Saturday mornings Salary: £27,200 per annum Are you ready to take on a key role in delivering exceptional client service and supporting the front of house team? Calder Vets in Sandal has an exciting opportunity for an experienced Senior Client Care Administrator to join our fantastic team! This role provides you with the chance to lead by example and boost the morale of your colleagues. It is ideal for those who wish to make a meaningful impact in a workplace that values their skills and contributions. Your role and responsibilities Working closely with senior managers and all departments in the hospital to deliver and promote practice objectives Define, develop, implement, and communicate our client service standards, policies and procedures to ensure optimum service is always given Lead and encourage outstanding client and pet care from all team members. Managing a team of 2 Be a presence within reception, lead by example by engaging with colleagues, clients and their pets in day to day duties such as: answering telephone calls, booking appointments, dealing with general queries Assisting with insurance claims Ensure all customer complaints are dealt with swiftly and efficiently Financial reconciliation, banking, petty cash Debt Management General practice administrative tasks. Essential Requirements Experience of managing a team Customer service experience Experience of working within a front of house team Veterinary experience preferable Benefits 5 weeks holiday and Birthday Leave. Career progression opportunities Staff discount schemes Life Assurance Enhanced sickness pay Enhanced equal family leave Employer contribution pension scheme Wellness program including: Employee assistance program Eyecare voucher scheme Free annual Flu jab Cycle to work scheme Recruitment referral reward scheme. About us Calder Vets is a long established primary care, small animal practice, with our central Hospital in Dewsbury, West Yorkshire. We also have 8 satellite clinics across South and West Yorkshire, including excellent support from our sister referral Hospital, Paragon Veterinary Referrals. We're passionate veterinary professionals who are committed to providing exceptional care. Our mission is to provide high-quality healthcare and strive to make visiting the vets a positive experience for our patients and clients. Our core values are Clinical Excellence, Client Care, Patient Care, Teamwork, Development and Positivity. We are looking for like-minded team members to come and join our fantastic team. Calder Vets is part of Linnaeus and Mars Veterinary Health, the largest family owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long term as opposed to being focused solely on short term profits. At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You'll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best - care for pets. We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose. All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about Calder Vets, Linnaeus or the role please contact our Talent Acquisition team at .

Take a look at our current vacancies. If you see a vacancy that is right for you, we encourage you to apply! Senior Applications Support Analyst (Workday) As part of our Application Operations team, you'll be the go-to person for resolving complex issues, managing third-party relationships, and supporting key platforms like Workday Financials - If you're passionate about service excellence, confident working with finance systems, and thrive in a collaborative environment, we'd love to hear from you. Contract : Permanent Working hours : 35 hours per week is full time. Salary: £53,300 - £64,786 (Dependent on experience) Reporting to : Applications Operations Manager Location: London, docklands. O ur permanent hybrid policy sees us all working at least four days across a fortnight in the office .The last few years have seen the Financial Ombudsman Service embark on an organisation-wide transformation journey. With the customer at the heart of everything we do, we have already delivered significant improvements in the service we offer and 2025 will see us continue with our ambitious transformation agenda.As part of the application operations team, you'll be a pivotal point of contact for our customers, suppliers and third-party managed service partners. As well as managing relationships you'll also be triaging issues and requests - ensuring our customers get timely responses. You'll be responsible for making the decision to escalate tickets to the relevant suppliers or address the issues yourself.As an operation support analyst, you'll be supporting our main HR and Finance System: Workday . You will provide a high quality, customer focused service. You'll be liaising with other CIO functions, suppliers and front-end users to ensure that the incidents and requests you receive are resolved within the agreed SLAs. You'll also undertake routine upgrades, maintenance and, daily checks on a range of applications to maintain availability and functionality. Key responsibilities Liaising with internal customers and third-party suppliers to provide technical support across our business applications including Workday. Ensuring our third-party supplier adhere to governance and change control. Utilising your Finance experience and knowledge of Workday to identify potential improvements to streamline core processes for the Finance team and wider business. Building and maintaining relationships with a full range of stakeholders to make sure that that the services you provide meet their needs Proactively taking personal responsibility for delivering on your objectives in line with our values Co-ordinating UAT and helping to manage system changes in collaboration with our AMS providers Making sure that all tickets are logged, progressed and resolved according to our agreed standards and procedures. Monitoring the progress of tickets that have been escalated to suppliers. Managing customer expectations with realistic timeframes and outcomes, ensuring that they're kept updated of any outstanding tickets Spotting trends in any reoccurring issues raised and working collaboratively with your team, the wider CIO functions and our third-party suppliers to find a solution To be considered for this role, you'll need to show us that you've got the skills and capabilities. You'll have to meet the following minimum criteria: Minimum Criteria Experience working with Workday as an analyst or subject matter expert, or demonstrable experience specialising in Finance or Payroll as a Workday end user working with large data sets. Significant experience of providing technical support across a range of business applications with ownership of managing customer queries on an end to end basis. Demonstrate an understanding of Accounts Receivable, Accounts Payable and the General Ledger Basic working knowledge of ITIL processes relating to technical support, ideally whilst using a service desk ticketing system. Knowledge of Workday Financials or payroll, reporting, tenant management and good governance practices Proven ability to build and maintain relationships with a full range of technical and non-technical stakeholders, including the ability to manage expectations with realistic outcomes. Experience of working with working with 3rd party suppliers Desirable Criteria Knowledge of SSMS and SQLWe are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy. They set out how we play our PART through Purpose, Ambition, Respect and Trust. You can learn more about our values here:We also offer an attractive, competitive salary and flexible benefits to suit our people. Here's a list of some of the many benefits and perks you can get for working with us: 25 days holiday entitlement, with the option to buy extra or sell days Generous pension Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others Employee Assistance Programme Extensive opportunities for personal and career development Nationwide gym membership discounts, and a fully equipped on-site gym open 24/7 in London Extensive Well-being resources including on-site therapists (London office only) Beautiful and bright London office looking over the Thames and near to mainline stations Our Manchester office is 7 minutes' walk from the Oxford Road station Our employee led networks (a couple of examples being our Women's Network, Carers network, and Neurodiverse Network) do fantastic work in educating and raising awareness across a range of experiences and support us in being an inclusive employer and a great place to work. You can get involved, too! Please apply with an up to date CV, This advert will close on 20th November 2025. Due to high application numbers this advert may end earlier than the date specified, so please don't delay and apply now! A full job profile is available on request and will be provided to candidates shortlisted. We're proud to be an inclusive employer We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities.We're committed to being a great place to work- attracting and developing people from the widest possible range of backgrounds. We want everyone to perform at their best and feel able to be themselves. We understand that if we're diverse and inclusive, we'll better understand different perspectives, which is fundamental to our job resolving financial complaints.We welcome applications from Black and other ethnic minority candidates, and female candidates, for all positions and particularly so for senior leader positions as they are under-represented within the Financial Ombudsman Service at this level. We are proud to be a Disability Confident Leader. This means that we will put disabled candidates entering under the scheme through to the next stage of the recruitment process should they meet the minimum criteria for a role. A minimum criterion needs to be measurable from reviewing a candidate's CV/supporting statement. Exceptions may apply if due to the volume of applications, we are not able to interview all eligible candidates who qualify under the scheme. If you would like to speak to a member of our team about any reasonable adjustments you need, please email and let us know your preferred method of contact. Find out more Check out below channels to find out more about everyday life at the Financial Ombudsman Service - and don't forget to follow us while you're there! LinkedIn: Our careers page:Good luck

Regional Resident Services Manager Location: Multiple sites across North London Full time - Monday to Friday 35.5 hours We are seeking an experienced Regional Resident Services Manager to lead operations across a portfolio of high-quality residential rental communities. This is an exciting opportunity for a motivated people leader with strong operational, customer experience and compliance management skills. As a key member of the Resident Services leadership team, you will build high performing site teams, drive service excellence, and ensure your regional cluster delivers strong operational, financial and customer outcomes. Key Responsibilities Leadership & Team Development Lead and develop Resident Services teams across multiple sites, fostering a high-performance culture. Conduct regular performance reviews and support career development plans. Drive collaborative working practices and champion a positive organisational culture. Support recruitment, onboarding and training within the region. Financial & Commercial Management Deliver regional income targets and proactively manage expenditure. Analyse performance metrics to optimise rental performance. Support budget setting, financial reporting and business case preparation for capital investment. Ensure procurement and supplier management policies are followed. Property, Safety & Compliance Oversee building compliance, health & safety, fire safety and statutory requirements across the portfolio. Conduct regular building inspections and elevate issues as needed. Support the effective management of damp, mould and condensation cases. Work closely with Facilities Management teams to ensure safe, well-maintained buildings. Resident Experience Guide onsite teams to deliver outstanding resident service standards. Lead on escalated complaints, customer recovery and service improvements. Use customer feedback and survey results to inform local service strategies. Support community events, resident engagement and tenancy-related matters. Operational Excellence Ensure teams follow operating procedures and data governance standards. Use operational metrics to manage workload, risks and priorities. Drive continuous improvement initiatives and contribute to policy development. Conduct regular audits, ensure effective void management and support mobilisation of new schemes. Reporting & Performance Prepare regional reports, KPI analysis and updates for senior leadership. Monitor site performance and guide managers on improvement actions. Ensure compliance management systems and reporting tools are used effectively. Other Requirements Participate in the out-of-hours escalation rota. Lead or contribute to cross-regional projects. Travel regularly between sites. Provide cover for site and senior managers when required. Skills, Experience & Attributes Experience in residential property management, hospitality operations or a similar multi-site role. Strong leadership ability with experience managing and developing teams. Knowledge of operational, financial and compliance management in a customer-focused environment. Highly organised, commercially aware and comfortable making decisions in complex situations. Excellent communicator with strong stakeholder management skills. Proficient in Microsoft Office and able to use property management/CRM systems. A proactive mindset, focused on continuous improvement and operational excellence.

Head of Service - Community Led Support Team Sanctuary Personnel, an innovative and committed recruitment agency has a new permanent position available for a Service Manager within the Community Led Support Team to work full time based in Swindon. The salary for this permanent Service Manager job is up to £73,416per annum. You will ensure that your service areas are delivering safe and effective services as described within relevant statutory duties. The aim is the delivery of a high quality, effective and efficient services for Swindon residents, delivered within the required outcomes of the Council's plan. You will represent your service areas at the Quality and Assurance Board, preparing and presenting detailed performance reports that ensure the voice if the person using our service is heard and valued. Learning from Quality Assurance, complaints and Safeguarding Adult Reviews, inform your effective service improvement plans. You will lead on several continuous improvement deliverables across the service, and ensure delivery of agreed savings and cost reduction plans. You will provide specialist advice and input to the development and delivery of policy, strategy, and inspection activity, working with other specialist areas to ensure a corporate and collaborative approach. You will work with the Senior Leadership Team to support the preparation and delivery of briefings and presentations for Members, the Director of Adult Services and the Corporate Director Adult Services, Health & Housing. You will solve problems and manage complex strategy development, taking the most complex decisions, applying greatest discretion and judgement in relation to the policy guidelines. You will ensure effective stakeholder management, developing, managing and supporting external partnerships/relations, and working with key internal stakeholders to ensure a responsive and proactive delivery of the service that delivers the Council's outcomes and meetings the needs of the people we serve. You oversee the planned audit activity in your services areas in line with the Adult performance framework and governance, working with your peers to improve care and support where it does not yet meet the standard of quality that people should experience. You will maintain and update the knowledge of the service throughout the organisation including the updating of policy and practice, developing best practice and contributing to continuous improvement in service delivery. You will support the collection of data that you will analyse to inform our continuous improvement journey, recognising the experience and voice of the person as a valued data source. Requirements of the Service Manager: CQSW, DipSW, BA Social Work of equivalent professional qualification. Management qualification at least at Level 4. At least 1 years' experience of supervising professional staff. Knowledge of relevant childcare legislation. Ability to travel independently to all required areas by the job's responsibilities. Contact: This Service Manager job is advertised by Zehnn Young; if you are interested in this position please click above to apply now. Due to the high volume of applications we receive, regretfully we are only able to respond to candidates who meet our clients' requirements. As a pioneer of diverse recruitment, Sanctuary Personnel is proud to encourage applicants from diverse backgrounds as our pool of candidates is very much reflective of the clients that candidates will support within their role. This very much played a significant in previously winning 'Best Candidate Care' at the Recruiter Awards as well being a two-time finalist for the same award. Sanctuary takes great pride in building candidate and client relationships that promote Equality, Diversity and Inclusion (EDI). With recruitment consultants and all other employees undertaking annual online training on EDI and many other compliance training courses, Sanctuary is best placed to undertake a fair and thorough selection process. Reasonable Adjustments: If you consider yourself to have a disability or require any reasonable adjustment during the recruitment process or within the workplace, please highlight this at the earliest opportunity. With this information, we will provide appropriate support to you throughout the process and into your work placement. Excellent 1,016 reviews on

Job Title : Senior Client Care Administrator Location: Calder Vets, Sandal Hours: Full-time with Early's and Lates between 8am-8pm and 1 in 4 Saturday mornings Salary : £27,200 per annum Are you ready to take on a key role in delivering exceptional client service and supporting the front-of-house team? Calder Vets in Sandal has an exciting opportunity for an experienced Senior Client Care Administrator to join our fantastic team! This role provides you with the chance to lead by example and boost the morale of your colleagues. It is ideal for those who wish to make a meaningful impact in a workplace that values their skills and contributions. Your role and responsibilities Working closely with senior managers and all departments in the hospital to deliver and promote practice objectives Define, develop, implement, and communicate our client service standards, policies and procedures to ensure optimum service is always given Lead and encourage outstanding client and pet care from all team members. Managing a team of 2 Be a presence within reception, lead by example by engaging with colleagues, clients and their pets in day to day duties such as: answering telephone calls, booking appointments, dealing with general queries Assisting with insurance claims Ensure all customer complaints are dealt with swiftly and efficiently Financial reconciliation, banking, petty cash Debt Management General practice administrative tasks. Essential Requirements Experience of managing a team Customer service experience Experience of working within a front-of-house team Veterinary experience preferable Benefits 5 weeks holiday and Birthday Leave. Career progression opportunities Staff discount schemes Life Assurance Enhanced sickness pay Enhanced equal family leave Employer contribution pension scheme Wellness program including: Employee assistance program Eyecare voucher scheme Free annual Flu jab Cycle to work scheme Recruitment referral reward scheme. About us Calder Vets is a long established primary care, small animal practice, with our central Hospital in Dewsbury, West Yorkshire. We also have 8 satellite clinics across South and West Yorkshire, including excellent support from our sister referral Hospital, Paragon Veterinary Referrals. We're passionate veterinary professionals who are committed to providing exceptional care. Our mission is to provide high-quality healthcare and strive to make visiting the vets a positive experience for our patients and clients. Our core values are Clinical Excellence, Client Care, Patient Care, Teamwork, Development and Positivity. We are looking for like-minded team members to come and join our fantastic team. Calder Vets is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits. At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You'll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best - care for pets. We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose. All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about Calder Vets, Linnaeus or the role please contact our Talent Acquisition team at .

Vice Principal - Quality Assurance & School Improvement School Mission Statement : RES is a caring school, committed to excellence in all areas of its service to the local community and desires to educate its pupils to be global citizens. In connection with all staff, the Vice Principal will play a vital role in supporting our students to become: Successful Learners, Confident Individuals and Responsible Citizens. Responsibilities The Vice Principal will play a pivotal role in the shaping and delivery of the strategic vison of the school, through developing the highest standards in quality assurance and in school improvement. Core Purpose - Quality Assurance Maximise pupil development, progress and attainment Using Principal's delegated authority to make decisions on teacher progression, conduct, performance, behaviour, discipline and prevention of complaints Lead on school performance informed by quality assurance, best practice treated in line with Rainey Endowed School's strategic intentions Assist with and produce School Development and Action Plans and in relation to his/her specific areas, and timely monitoring, evaluation and review. Oversee ETI framework and other regulator/statutory compliance e.g. curriculum audit, DE returns, Entitlement Framework, SIMS / Bromcom lead / EdIS lead Use of qualitive and quantitative tracking of data and lesson observations to identify approaches to school improvement Line Management Deputise for the Principal, making key decisions which reflect the school's ethos and values Oversee the school's Digital skills strategy Line manage Staff Development and Teaching and Learning Co-ordinator Line manage Examination and Data Teams Line manage Heads of Departments providing mentorship and career development support School Culture and Behaviour Foster a culture of inclusiveness and enrichment for all students Promote high standards of behaviour through consistent routines, clear expectations, and positive reinforcement and by being a visible presence in the school Oversight of day to day running of Heads of Departments 7 Teaching and Learning (School Improvement) Drive outcomes and improvements in Teaching and Learning across the school Provide strategic leadership in curriculum development to ensure programmes are achievable, inclusive, and financially sustainable Working as part of a team, ensure effective use of homework, assessment and technology to support pupil progression As part of a team, ensure the quality and assurance of Teaching and Learning through effective monitoring, evaluation, and continuous improvement • Regular review of curriculum with recommendations for improvement to benefit the educational experience of pupils As part of a team, provide leadership for staff development and teaching and learning, contribute to INSET programme, staff meetings and Staff Development Days, overseeing the PRSD process and the organisation of INSET days Working with Others Build strong respectful relationships around the school community Promote a culture of professionalism and collaboration through the staff • Communicate effectively with parents, including the effective handling of concerns and complaints Engage constructively with Boad of Governors and external partners Represent the school in other educational networks Monitor staff workload and prepare annual directed time budgets; advise Principal on this issue when appropriate Working with the Teaching and Learning and Staff Development Co-ordinator assume responsibility for all shared teaching resources School Operations and Improvement Support the Principal and Senior Leadership Team (SLT) in maintaining a calm, purposeful, and effective learning environment Manage delegated budgets with accuracy, transparency, and integrity to ensure excellent value for money with the Bursar Identify and address barriers to school effectiveness and continuous improvement Provide oversight of school policies to ensure full compliance with ETI (Education and Training Inspectorate) requirements Support inspection readiness and ensure consistent compliance with all school policies • Lead on entrance examination arrangements for pupils transferring from primary school • Take responsibility for setting term dates in line with EA/DE requirements and neighbouring schools • Manage and resolve parental complaints relating to academic matters in a fair and professional manner Attend sub-committees of the Board of Governors (there are five cycles of business annually) and deputise for the Principal in his absence at Full Board meetings Professional Development Pursue ongoing professional development to remain at the forefront of educational leadership Engage in a tailored CPD programme designed to prepare for future Principalship Participate fully in the appraisal process and contribute to the professional growth and development of others General Duties Uphold all school policies Maintain a caring, respectful, and professional demeanour in all interactions Support the values, vision, and ethos of the school Collaborate effectively with other professionals and participate in relevant meetings and training as required • Undertake any other reasonable duties as requested to support the smooth operation of the school Specific Areas of Responsibility Oversee curriculum, teaching and learning, including the options process and timetabling, to ensure a broad, balanced, and high-quality learning experience Line management (specific departments and areas to be agreed) Ensure the quality, clarity, and usefulness of academic reports so that they meet the needs of parents and pupils while remaining manageable for teaching staff Take responsibility for SEAG Transfer arrangements, supporting the smooth transition of primary pupils to Rainey Endowed School Maintain clear lines of communication within the academic structure and ensure effective management of the school's database systems Chair staff disciplinary panels when required and advise line managers on addressing staff performance and conduct matters Teach the equivalent of one day per week For further information about the role including a full Job Description and both Application and Monitoring Forms, click the apply icon. Applications must be received by the school no later than 10.00 am on Friday 9 January 2026.