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senior commercial finance manager
eps.recruitment
Senior Accountant
eps.recruitment Milton Keynes, Buckinghamshire
Senior Client Manager (Outsourced Finance) £55,000 £75,000 DOE Full Time An established and forward-thinking accountancy firm in Leighton Buzzard is looking for a Senior Client Manager to lead on commercial finance support for owner-managed businesses . This is not a traditional pure practice accounting role click apply for full job details
Dec 18, 2025
Full time
Senior Client Manager (Outsourced Finance) £55,000 £75,000 DOE Full Time An established and forward-thinking accountancy firm in Leighton Buzzard is looking for a Senior Client Manager to lead on commercial finance support for owner-managed businesses . This is not a traditional pure practice accounting role click apply for full job details
Hays
FP&A Manager
Hays City, London
Your new company Join a leading video gaming business and take your finance career to the next level. They're looking for a highly skilled Finance Manager to play a pivotal role in our Commercial & FP&A team. Your new role Prepare weekly/monthly financial reports for senior leadership and Group Finance, including KPI dashboards and variance analysis click apply for full job details
Dec 18, 2025
Full time
Your new company Join a leading video gaming business and take your finance career to the next level. They're looking for a highly skilled Finance Manager to play a pivotal role in our Commercial & FP&A team. Your new role Prepare weekly/monthly financial reports for senior leadership and Group Finance, including KPI dashboards and variance analysis click apply for full job details
Skanska UK Plc
Senior Commercial Lead - Defence Projects (£25m-£300m)
Skanska UK Plc Frampton On Severn, Gloucestershire
A leading construction firm based in Cambridge is seeking a Senior Commercial Manager to oversee a significant defence project valued between £25 million and £300 million. The role involves managing the commercial function, project finances, and ensuring compliance with contracts throughout the tender, design, and construction process. Candidates should have extensive experience in similar roles, excellent relationship management skills, and ideally hold MRICS qualification. This is an opportunity to lead a pivotal project in a growing sector.
Dec 18, 2025
Full time
A leading construction firm based in Cambridge is seeking a Senior Commercial Manager to oversee a significant defence project valued between £25 million and £300 million. The role involves managing the commercial function, project finances, and ensuring compliance with contracts throughout the tender, design, and construction process. Candidates should have extensive experience in similar roles, excellent relationship management skills, and ideally hold MRICS qualification. This is an opportunity to lead a pivotal project in a growing sector.
First Technical Recruitment
Digital Sales Partnerships Manager
First Technical Recruitment Newcastle, Staffordshire
Our top telecoms client is looking for a Digital Sales Partnership Manager to join their team on a 6 month contract basis in Keele Our Client has a requirement for a Digital Sales Partnership Manager, who will be required to work on a contract basis in Keele. Role Purpose: We are rapidly growing Internet Service Provider seeking to establish Digital Comparison Sites and affiliate partnerships as a core new route to market. The Digital Sales Partnerships Manager will be responsible for building this channel from the ground up; identifying, recruiting, and managing high-value partners who can drive significant broadband sales volume for the business. This role requires a commercially minded partnerships specialist who can secure advantageous trading terms, ensure we consistently ranks highly across partner platforms, with the ability to oversee the operational and technical processes that delivers high levels of customer acquisition. Success in this role will directly influence our ability to achieve ambitious 2026 sales targets, with the DCS/affiliate channel which is expected to become a major contributor to overall net adds. The position demands an individual with strong industry knowledge, a well-developed network, proven negotiation capability, and the presence and credibility to work with senior decision-makers across partner organisations. It is a hands-on, results-driven role designed for someone who can both shape strategy and execute at pace. Job Role Responsibilities: Partner Acquisition & Channel Development • Source and evaluate new affiliate and digital comparison partners aligned with our strategic and commercial objectives. • Establish the Digital Comparison Site route-to-market as a major sales channel for us. • Lead onboarding of partner organisations, ensuring smooth operational and technical set-up. Commercial Negotiation & Contract Management • Negotiate and secure trading agreements, including favourable commercial terms, SLAs, and performance expectations. • Ensure agreements maximise return on investment and contribute to aggressive sales targets. Channel Performance Management • Ensure we achieve high rankings and visibility across partner platforms daily. • Manage propositions, pricing, offers, and messaging in conjunction with Marketing and Sales teams. • Oversee the end-to-end sales commissions process internally and with partners. • Deliver regular performance reporting, insight generation, and forecasting. Operational & Technical Process Oversight • Work with internal teams (Marketing, BI, Sales Operations, IT & Finance), to deliver technical and administrative processes that are fully aligned. • Resolve operational blockers swiftly to maintain partner confidence and channel performance. Internal & External Stakeholder Management • Build and maintain strong relationships with partner account managers and commercial teams. • Act as the primary internal escalation point for partner-related issues. • Collaborate with internal departments to ensure proposition and operational alignment. Continuous Improvement & Market Insight • Monitor competitor activity across affiliate and comparison site channels. • Identify opportunities to optimise conversion, ranking, visibility, and operational efficiency. • Recommend channel improvements based on insight, analytics, and partner feedback. Experience / Skills / Knowledge / Qualifications: Degree or equivalent experience Industry-specific accreditations (commercial, partnerships, digital marketing) Proven experience in digital partnerships, affiliate management, or comparison site channels. Strong commercial negotiation experience. Experience managing performance-driven digital sales channels. Telecoms or utilities industry experience. Strong existing industry network. Experience scaling a new sales channel from inception. Experience in GTM strategy within a digital environment. Benefits: Competetitive day rate Hybrid working Company information At First Recruitment Group we understand just how important it is to secure the right people. That is why our Recruitment Consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates. We actively recruit at all levels and this is a superb opportunity for a Digital Sales Partnership Manager Role looking for new employment. As part of putting people first, we strive to be an equal opportunities employer and we are always looking to increase the diversity of our workforce, working closely with our clients to ensure everyone is included. JBRP1_UKTJ
Dec 18, 2025
Full time
Our top telecoms client is looking for a Digital Sales Partnership Manager to join their team on a 6 month contract basis in Keele Our Client has a requirement for a Digital Sales Partnership Manager, who will be required to work on a contract basis in Keele. Role Purpose: We are rapidly growing Internet Service Provider seeking to establish Digital Comparison Sites and affiliate partnerships as a core new route to market. The Digital Sales Partnerships Manager will be responsible for building this channel from the ground up; identifying, recruiting, and managing high-value partners who can drive significant broadband sales volume for the business. This role requires a commercially minded partnerships specialist who can secure advantageous trading terms, ensure we consistently ranks highly across partner platforms, with the ability to oversee the operational and technical processes that delivers high levels of customer acquisition. Success in this role will directly influence our ability to achieve ambitious 2026 sales targets, with the DCS/affiliate channel which is expected to become a major contributor to overall net adds. The position demands an individual with strong industry knowledge, a well-developed network, proven negotiation capability, and the presence and credibility to work with senior decision-makers across partner organisations. It is a hands-on, results-driven role designed for someone who can both shape strategy and execute at pace. Job Role Responsibilities: Partner Acquisition & Channel Development • Source and evaluate new affiliate and digital comparison partners aligned with our strategic and commercial objectives. • Establish the Digital Comparison Site route-to-market as a major sales channel for us. • Lead onboarding of partner organisations, ensuring smooth operational and technical set-up. Commercial Negotiation & Contract Management • Negotiate and secure trading agreements, including favourable commercial terms, SLAs, and performance expectations. • Ensure agreements maximise return on investment and contribute to aggressive sales targets. Channel Performance Management • Ensure we achieve high rankings and visibility across partner platforms daily. • Manage propositions, pricing, offers, and messaging in conjunction with Marketing and Sales teams. • Oversee the end-to-end sales commissions process internally and with partners. • Deliver regular performance reporting, insight generation, and forecasting. Operational & Technical Process Oversight • Work with internal teams (Marketing, BI, Sales Operations, IT & Finance), to deliver technical and administrative processes that are fully aligned. • Resolve operational blockers swiftly to maintain partner confidence and channel performance. Internal & External Stakeholder Management • Build and maintain strong relationships with partner account managers and commercial teams. • Act as the primary internal escalation point for partner-related issues. • Collaborate with internal departments to ensure proposition and operational alignment. Continuous Improvement & Market Insight • Monitor competitor activity across affiliate and comparison site channels. • Identify opportunities to optimise conversion, ranking, visibility, and operational efficiency. • Recommend channel improvements based on insight, analytics, and partner feedback. Experience / Skills / Knowledge / Qualifications: Degree or equivalent experience Industry-specific accreditations (commercial, partnerships, digital marketing) Proven experience in digital partnerships, affiliate management, or comparison site channels. Strong commercial negotiation experience. Experience managing performance-driven digital sales channels. Telecoms or utilities industry experience. Strong existing industry network. Experience scaling a new sales channel from inception. Experience in GTM strategy within a digital environment. Benefits: Competetitive day rate Hybrid working Company information At First Recruitment Group we understand just how important it is to secure the right people. That is why our Recruitment Consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates. We actively recruit at all levels and this is a superb opportunity for a Digital Sales Partnership Manager Role looking for new employment. As part of putting people first, we strive to be an equal opportunities employer and we are always looking to increase the diversity of our workforce, working closely with our clients to ensure everyone is included. JBRP1_UKTJ
Director Business Development, UK&I, Visa Commercial Solutions
Visa Inc.
Director Business Development, UK&I, Visa Commercial Solutions The Visa Commercial Solutions (VCS) team creates and delivers products to Visa clients and accelerates the seamless delivery of our products. Our team provides an opportunity for Visa to diversify its revenue with differentiated products and solutions that deepen customer relationships and deliver innovative solutions across other networks. We are fueled by a diverse team of talented team-members who continuously raise the bar on delivering best-in-class products and services to people all over the world. This role will report into the Head of VCS, UK&I. This is a unique opportunity to be part of expanding sales outside core Visa offerings in the fast-moving world of payments. This role will be responsible for partnering with the regional leader to achieve aggressive sales targets and contributing to the continued growth of VCS by driving new sales growth. We will be working in an agile environment so this person must be proactive in ensuring we achieve our goals, and skilled in pivoting and adjusting as new information and opportunities come to light. What we expect of you, day to day. Leads prospecting and new customer acquisition strategies for opportunities beyond existing Visa relationships in core, consumer. Builds relationships with new stakeholders Works closely with Account Executives to coordinate opportunities with overall customer account plan Researches customer and market trends to identify potential new clients and opportunities, introduce innovative solutions, and position Visa as a market leader Assesses deal potential after identifying new opportunities based on strong Visa product and solution knowledge, and maintains cross-functional relationships to pull in specialists and engineers where needed to drive deals forward Anticipates and uncovers 'hidden' client needs, giving them confidence that Visa can address their needs and jointly achieve their business objectives Leads with a client-first sales mindset and creates custom, differentiated solutions that grow Visa and clients' business Maintains awareness of deal margins when negotiating and effectively sells and negotiates based on value to close deals quickly and effectively Leverages internal (e.g., Legal, Finance, Risk & Compliance, Marketing) and external partnerships to bring the best of Visa to clients. This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager. Senior level B2B sales experience, particularly in Corporate Banking, Large and Middle Market, and Industry Verticals Experience selling to Large Corporates, Fintechs, Issuers, or Processors Deep knowledge of the various sales cycles and stages The successful candidate will effectively lead new customer acquisition activities and effectively manage them throughout the entire sales cycle. In doing so, the candidate can work collaboratively across internal Visa functions to build a Visa network, solve complex problems, and serve as the face of Visa to external partners. The ideal candidate will bring passion for and interest in Payments, Fintech, Small and Medium Enterprise, and Large Market, with client-relationship building skills, presence, and knowledge of Commercial Payment strategies and priorities. This is a proactive candidate that is resilient when faced with challenges and has the ability to execute on ambitious goals. Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Dec 18, 2025
Full time
Director Business Development, UK&I, Visa Commercial Solutions The Visa Commercial Solutions (VCS) team creates and delivers products to Visa clients and accelerates the seamless delivery of our products. Our team provides an opportunity for Visa to diversify its revenue with differentiated products and solutions that deepen customer relationships and deliver innovative solutions across other networks. We are fueled by a diverse team of talented team-members who continuously raise the bar on delivering best-in-class products and services to people all over the world. This role will report into the Head of VCS, UK&I. This is a unique opportunity to be part of expanding sales outside core Visa offerings in the fast-moving world of payments. This role will be responsible for partnering with the regional leader to achieve aggressive sales targets and contributing to the continued growth of VCS by driving new sales growth. We will be working in an agile environment so this person must be proactive in ensuring we achieve our goals, and skilled in pivoting and adjusting as new information and opportunities come to light. What we expect of you, day to day. Leads prospecting and new customer acquisition strategies for opportunities beyond existing Visa relationships in core, consumer. Builds relationships with new stakeholders Works closely with Account Executives to coordinate opportunities with overall customer account plan Researches customer and market trends to identify potential new clients and opportunities, introduce innovative solutions, and position Visa as a market leader Assesses deal potential after identifying new opportunities based on strong Visa product and solution knowledge, and maintains cross-functional relationships to pull in specialists and engineers where needed to drive deals forward Anticipates and uncovers 'hidden' client needs, giving them confidence that Visa can address their needs and jointly achieve their business objectives Leads with a client-first sales mindset and creates custom, differentiated solutions that grow Visa and clients' business Maintains awareness of deal margins when negotiating and effectively sells and negotiates based on value to close deals quickly and effectively Leverages internal (e.g., Legal, Finance, Risk & Compliance, Marketing) and external partnerships to bring the best of Visa to clients. This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager. Senior level B2B sales experience, particularly in Corporate Banking, Large and Middle Market, and Industry Verticals Experience selling to Large Corporates, Fintechs, Issuers, or Processors Deep knowledge of the various sales cycles and stages The successful candidate will effectively lead new customer acquisition activities and effectively manage them throughout the entire sales cycle. In doing so, the candidate can work collaboratively across internal Visa functions to build a Visa network, solve complex problems, and serve as the face of Visa to external partners. The ideal candidate will bring passion for and interest in Payments, Fintech, Small and Medium Enterprise, and Large Market, with client-relationship building skills, presence, and knowledge of Commercial Payment strategies and priorities. This is a proactive candidate that is resilient when faced with challenges and has the ability to execute on ambitious goals. Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
First Technical Recruitment
Senior Commercial Manager
First Technical Recruitment Newcastle, Staffordshire
Our top Telecoms client is looking for a Senior Commerical Manager to join their team in Keele on a contract basis Our Client has a requirement for a Senior Commerical Manager, who will be required to work on a contract basis in Keele. Role Purpose: The Senior Commercial Manager will lead the commercial performance of the retail business, owning trading results, pricing, profitability, and proposition development. You will combine strong financial acumen with customer insight to maximise margin, grow revenues and ensure that commercial decisions are aligned with strategy. This role is central to shaping the commercial agenda of the telecoms consumer business - turning market insight, financial data and marketing capability into growth. Job Role Responsibilities: Commercial Performance & Trading Own weekly and monthly retail trading performance, including acquisition, churn, ARPU, product mix, and customer lifetime value. Lead forecasting, budgeting and commercial planning cycles, ensuring accurate translation of trading trends into financial performance. Drive margin improvement through optimisation of pricing, promotions, channel incentives and product economics. Identify underlying performance drivers, risks and opportunities across channels (online, retail, partner, telesales). Present commercial performance and recommendations to senior leadership Profitability & Financial Acumen Own the P&L for key products/segments, ensuring profitability targets are met or exceeded. Build and maintain robust business cases for new propositions, campaigns, pricing changes and channel investments. Work with Finance and Strategy to track ROI, unit economics, gross margin and cost-to-serve. Model complex commercial scenarios and provide actionable recommendations. Propositions, Pricing & Insight Lead development of consumer propositions (mobile, broadband, bundles, add-ons), ensuring strong product-market fit. Own pricing strategy across retail channels, balancing competitiveness with profitability. Use market and competitor insight to shape proposition roadmap and inform trading decisions. Partner with Product, Marketing and Digital teams to launch new propositions successfully Marketing & Go-To-Market Execution Work with Marketing to build and optimise campaigns that improve acquisition, retention and ARPU. Ensure propositions and pricing are clearly articulated, compelling, and aligned with brand positioning. Drive go-to-market readiness, ensuring operational teams, sales channels and digital journeys are aligned Stakeholder Management & Leadership Act as the commercial lead with Marketing, Finance, Product, Trading, Retail and Digital teams. Influence senior stakeholders through clear business storytelling, insight and commercial rigour. Mentor junior commercial managers and analysts, building capability across the team. Experience / Skills / Knowledge / Qualifications: Strong telecoms or subscription-based industry experience (mobile, broadband, SaaS, media). Proven track record in commercial management, retail trading, P&L ownership, and improving profitability. Excellent financial modelling and analytical skills - able to turn data into actionable decisions. Experience in pricing, proposition development, or consumer marketing. Strong understanding of customer behaviour, market dynamics and competitive landscape. Understanding with digital trading, e-commerce funnels and omnichannel retail. Experience with demand forecasting, customer segmentation, CRM or campaign optimisation. Able to influence cross-functionally and work effectively with senior leaders. Excellent verbal and written communication; strong commercial storytelling Desirable Experience launching new propositions in competitive markets (mobile, full fibre, 5G, FMC etc.). Line management experience and ability to coach others. Benefits: Hybrid working Competitive rate Outside IR35 Company information At First Recruitment Group we understand just how important it is to secure the right people. That is why our Recruitment Consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates. We actively recruit at all levels and this is a superb opportunity for A Senior Commercial Manager looking for new employment. As part of putting people first, we strive to be an equal opportunities employer and we are always looking to increase the diversity of our workforce, working closely with our clients to ensure everyone is included. JBRP1_UKTJ
Dec 18, 2025
Full time
Our top Telecoms client is looking for a Senior Commerical Manager to join their team in Keele on a contract basis Our Client has a requirement for a Senior Commerical Manager, who will be required to work on a contract basis in Keele. Role Purpose: The Senior Commercial Manager will lead the commercial performance of the retail business, owning trading results, pricing, profitability, and proposition development. You will combine strong financial acumen with customer insight to maximise margin, grow revenues and ensure that commercial decisions are aligned with strategy. This role is central to shaping the commercial agenda of the telecoms consumer business - turning market insight, financial data and marketing capability into growth. Job Role Responsibilities: Commercial Performance & Trading Own weekly and monthly retail trading performance, including acquisition, churn, ARPU, product mix, and customer lifetime value. Lead forecasting, budgeting and commercial planning cycles, ensuring accurate translation of trading trends into financial performance. Drive margin improvement through optimisation of pricing, promotions, channel incentives and product economics. Identify underlying performance drivers, risks and opportunities across channels (online, retail, partner, telesales). Present commercial performance and recommendations to senior leadership Profitability & Financial Acumen Own the P&L for key products/segments, ensuring profitability targets are met or exceeded. Build and maintain robust business cases for new propositions, campaigns, pricing changes and channel investments. Work with Finance and Strategy to track ROI, unit economics, gross margin and cost-to-serve. Model complex commercial scenarios and provide actionable recommendations. Propositions, Pricing & Insight Lead development of consumer propositions (mobile, broadband, bundles, add-ons), ensuring strong product-market fit. Own pricing strategy across retail channels, balancing competitiveness with profitability. Use market and competitor insight to shape proposition roadmap and inform trading decisions. Partner with Product, Marketing and Digital teams to launch new propositions successfully Marketing & Go-To-Market Execution Work with Marketing to build and optimise campaigns that improve acquisition, retention and ARPU. Ensure propositions and pricing are clearly articulated, compelling, and aligned with brand positioning. Drive go-to-market readiness, ensuring operational teams, sales channels and digital journeys are aligned Stakeholder Management & Leadership Act as the commercial lead with Marketing, Finance, Product, Trading, Retail and Digital teams. Influence senior stakeholders through clear business storytelling, insight and commercial rigour. Mentor junior commercial managers and analysts, building capability across the team. Experience / Skills / Knowledge / Qualifications: Strong telecoms or subscription-based industry experience (mobile, broadband, SaaS, media). Proven track record in commercial management, retail trading, P&L ownership, and improving profitability. Excellent financial modelling and analytical skills - able to turn data into actionable decisions. Experience in pricing, proposition development, or consumer marketing. Strong understanding of customer behaviour, market dynamics and competitive landscape. Understanding with digital trading, e-commerce funnels and omnichannel retail. Experience with demand forecasting, customer segmentation, CRM or campaign optimisation. Able to influence cross-functionally and work effectively with senior leaders. Excellent verbal and written communication; strong commercial storytelling Desirable Experience launching new propositions in competitive markets (mobile, full fibre, 5G, FMC etc.). Line management experience and ability to coach others. Benefits: Hybrid working Competitive rate Outside IR35 Company information At First Recruitment Group we understand just how important it is to secure the right people. That is why our Recruitment Consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates. We actively recruit at all levels and this is a superb opportunity for A Senior Commercial Manager looking for new employment. As part of putting people first, we strive to be an equal opportunities employer and we are always looking to increase the diversity of our workforce, working closely with our clients to ensure everyone is included. JBRP1_UKTJ
KP Snacks
Wholesale Channel Controller
KP Snacks Slough, Berkshire
Wholesale Channel Controller (known internally as Route-to-Market Controller) Slough (Head Office) We operate a dynamic working model built on trust, choice and balance. Colleagues typically connect in person a few days per week, as we know the best ideas and relationships grow when we collaborate side by side. We also offer Dynamic Friday Hours, giving colleagues the opportunity to flex their time and finish early on a Friday, where the role allows. Join our snack-loving team We're looking for a Wholesale Channel Controller to join us at KP Snacks. If you're ready to bring your ideas to the table, grow your skills and be part of a team that values what makes you, you - this could be your next big move. About the role As Wholesale Controller, you'll lead a talented team of nine account managers and business development managers, plus a dynamic 3rd Party Field Sales team. You'll work closely with Shopper Marketing, Category Management, Finance and Supply teams to deliver sustainable growth in the Wholesale Channel. This is a senior leadership role where you'll champion strategic initiatives, strengthen trade partnerships and ensure KP Snacks continues to be recognised as best in class by the industry Advantage Group Survey. What's in it for you? We believe in rewarding our colleagues and helping them thrive. Here's a flavour of what we offer: £7,500 annual car cash allowance. Annual bonus scheme (target 10% of salary), with a strong track record of overachievement Comprehensive healthcare support - including Medicash Health Cash Plan or Private Healthcare, Digital GP, Best Doctors second opinion service and specialist cancer care KP Pension Plan - contribution matching up to 7% of your salary 25 days holiday, plus the option to buy more KP4ME - our online platform for benefits, discounts, wellbeing tools and more What will you be doing? Lead and inspire a team of nine account managers and business development managers , setting clear objectives, coaching for success and creating a culture of accountability and high performance Manage and optimise the 3rd Party Field Sales team , ensuring strong execution of promotional plans, compliance with KP Snacks standards and effective coverage across the Wholesale Channel Develop and deliver the Wholesale Channel strategy , aligning with KP Snacks' commercial priorities and identifying opportunities for growth through data-driven insights and market trends Build and maintain senior-level relationships with key wholesale partners , negotiating terms, joint business plans and promotional agreements to deliver mutual value and long-term partnerships Own the P&L for the Wholesale Channel , monitoring performance, managing budgets and delivering sustainable, profitable sales growth while balancing investment and return Collaborate with cross-functional teams , including Shopper Marketing, Category Management, Finance and Supply Chain, to ensure best-in-class execution and support for customers Champion continuous improvement , identifying process efficiencies, leveraging technology and driving innovation in how we engage with wholesale customers Who are we? We're KP Snacks, part of the Intersnack family. Across more than 30 countries, over 15,000 of us work together to make the snacks people love - from Hula Hoops to McCoy's. In the UK, we're a team of around 2,400 colleagues, based across seven sites and our Slough HQ. We're proud of our close-knit culture, where we speak up, celebrate differences and push boundaries together. We're committed to inclusion We're building a workplace where everyone belongs. If you don't tick every box, we'd still love to hear from you - your unique perspective could be just what we need. And if there's anything we can do to make the process easier for you, just let us know. We'd love to hear from you if you can bring: Proven experience in front-line FMCG sales , ideally within an Impulse Category, with a proven track record of delivering results. Typically gained over several years in senior commercial roles. Strong network across the UK Wholesale Channel , with established senior-level contacts and the ability to influence at all levels Proven leadership experience , including coaching, developing and motivating teams to achieve ambitious targets Commercial acumen and negotiation expertise , with experience in creating joint business plans and delivering profitable growth P&L management skills , with the ability to balance investment and return while driving sustainable performance High levels of pace, agility and ambition , with a proactive approach to problem-solving and a desire to build long-term partnerships
Dec 18, 2025
Full time
Wholesale Channel Controller (known internally as Route-to-Market Controller) Slough (Head Office) We operate a dynamic working model built on trust, choice and balance. Colleagues typically connect in person a few days per week, as we know the best ideas and relationships grow when we collaborate side by side. We also offer Dynamic Friday Hours, giving colleagues the opportunity to flex their time and finish early on a Friday, where the role allows. Join our snack-loving team We're looking for a Wholesale Channel Controller to join us at KP Snacks. If you're ready to bring your ideas to the table, grow your skills and be part of a team that values what makes you, you - this could be your next big move. About the role As Wholesale Controller, you'll lead a talented team of nine account managers and business development managers, plus a dynamic 3rd Party Field Sales team. You'll work closely with Shopper Marketing, Category Management, Finance and Supply teams to deliver sustainable growth in the Wholesale Channel. This is a senior leadership role where you'll champion strategic initiatives, strengthen trade partnerships and ensure KP Snacks continues to be recognised as best in class by the industry Advantage Group Survey. What's in it for you? We believe in rewarding our colleagues and helping them thrive. Here's a flavour of what we offer: £7,500 annual car cash allowance. Annual bonus scheme (target 10% of salary), with a strong track record of overachievement Comprehensive healthcare support - including Medicash Health Cash Plan or Private Healthcare, Digital GP, Best Doctors second opinion service and specialist cancer care KP Pension Plan - contribution matching up to 7% of your salary 25 days holiday, plus the option to buy more KP4ME - our online platform for benefits, discounts, wellbeing tools and more What will you be doing? Lead and inspire a team of nine account managers and business development managers , setting clear objectives, coaching for success and creating a culture of accountability and high performance Manage and optimise the 3rd Party Field Sales team , ensuring strong execution of promotional plans, compliance with KP Snacks standards and effective coverage across the Wholesale Channel Develop and deliver the Wholesale Channel strategy , aligning with KP Snacks' commercial priorities and identifying opportunities for growth through data-driven insights and market trends Build and maintain senior-level relationships with key wholesale partners , negotiating terms, joint business plans and promotional agreements to deliver mutual value and long-term partnerships Own the P&L for the Wholesale Channel , monitoring performance, managing budgets and delivering sustainable, profitable sales growth while balancing investment and return Collaborate with cross-functional teams , including Shopper Marketing, Category Management, Finance and Supply Chain, to ensure best-in-class execution and support for customers Champion continuous improvement , identifying process efficiencies, leveraging technology and driving innovation in how we engage with wholesale customers Who are we? We're KP Snacks, part of the Intersnack family. Across more than 30 countries, over 15,000 of us work together to make the snacks people love - from Hula Hoops to McCoy's. In the UK, we're a team of around 2,400 colleagues, based across seven sites and our Slough HQ. We're proud of our close-knit culture, where we speak up, celebrate differences and push boundaries together. We're committed to inclusion We're building a workplace where everyone belongs. If you don't tick every box, we'd still love to hear from you - your unique perspective could be just what we need. And if there's anything we can do to make the process easier for you, just let us know. We'd love to hear from you if you can bring: Proven experience in front-line FMCG sales , ideally within an Impulse Category, with a proven track record of delivering results. Typically gained over several years in senior commercial roles. Strong network across the UK Wholesale Channel , with established senior-level contacts and the ability to influence at all levels Proven leadership experience , including coaching, developing and motivating teams to achieve ambitious targets Commercial acumen and negotiation expertise , with experience in creating joint business plans and delivering profitable growth P&L management skills , with the ability to balance investment and return while driving sustainable performance High levels of pace, agility and ambition , with a proactive approach to problem-solving and a desire to build long-term partnerships
Sky
Operational Response, Readiness and Resilience Manager
Sky City Of Westminster, London
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work." This role is an exciting opportunity to join us as a manager in our operational resilience team. Operational Resilience at Sky is more than just Business Continuity. We're a source of expert advice and support for the organisation. Working closely with senior internal and external stakeholders, we provide analysis, insight and solutions that help to keep people, assets and sites safe across the Sky family. The excitement is in the challenge; from strategy development to incident response, we work across the business to support, challenge and upskill the teams that help keep all our people What you'll do: Help shape and lead elements of a best-in-class operational resilience function. Provide clear strategic / tactical level subject matter expertise to meet the wider strategic objectives of the team and the wider Group Resilience function. Own the performance of the Operational Resilience delivery at Sky, maintaining industry leading performance on key metrics such as (but not limited to) incidents; continuity planning; finances and meet agreed SLAs as outlined in resilience strategy. Be a business continuity expert and trusted business partner to senior leaders in the business. Be up to date with and able to implement the most cutting-edge developments in this field. Own and be accountable for maintaining a strong, robust and well-designed, Group-wide control environment, working with Market resilience leads to ensure compliance. Test and improve resilience capabilities through the design and delivery of exercises, stress-tests, reverse stress-tests etc. Liaise with Market resilience leads, ensuring good working relationships, clear and firm governance, support, guidance and collaboration on resilience across the Group. Maintain up to date metrics on Group-wide resilience capability and be able to present in detail up to Executive level at any time. Liaise with a wide network of Stakeholders, ensuring that they are provided with relevant, timely and accurate information which informs and directs business decisions. Manage the delivery of resilience projects, ensuring high standards and efficient project management in all deliverables. Work with key Group stakeholders like commercial and technology teams to ensure full tie-in of resilience principles and ways-of-working. Support senior leadership in the live response to major incidents or crises. Be the first point of contact for both internal and external audit assignments covering crisis, continuity and emergency response. Collaborate with other teams within Group Resilience to contribute towards continuous improvement across the function. Be able to deputise for the Head of Op Resilience when appropriate. What you'll bring: You have an excellent understanding of how resilience enables an organisation and are able to demonstrate the value it adds. Strong leadership qualities and the ability to communicate at the strategic through to the operational levels of the business. Strong problem solver, able to analyse and understand issues, problems or challenges and develop solutions to them. Has the proven ability to think outside of the box, challenge industry norms and adapt quickly to evolving requirements. Proven ability to innovate in the design of processes and solutions to deliver specific outcomes across all areas of operational resilience. Strong stakeholder management, relationship building, influencing, facilitating and presenting skills at every level of business. Solutions focused - measures their output on whether issues, problems or challenges are resolved as a criteria for success. Works iteratively, at a high tempo, delivering quickly and frequently to produce high quality documents and outputs which require little to no rework. Calm under pressure and can execute clear command and control measures in stressful situations. CBCI Qualification Team overview: 'Operational Resilience' is Sky's ability to prepare for, withstand and bounce back from threats and shocks. The goal of Sky's operational resilience capability is to maintain the customer experience and to safeguard Sky's people, business and reputation. Sky's operational resilience model addresses the linked fields of business continuity, incident management, crisis management and emergency response. The Rewards: There's a reason people can't stop talking about . Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. This role includes a rotational On-Call responsibility. You will be on call for one week on a rotational basis, ensuring timely response to incidents and helping to facilitate efficient resolution of issues outside of regular business hours when required. Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Dec 17, 2025
Full time
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work." This role is an exciting opportunity to join us as a manager in our operational resilience team. Operational Resilience at Sky is more than just Business Continuity. We're a source of expert advice and support for the organisation. Working closely with senior internal and external stakeholders, we provide analysis, insight and solutions that help to keep people, assets and sites safe across the Sky family. The excitement is in the challenge; from strategy development to incident response, we work across the business to support, challenge and upskill the teams that help keep all our people What you'll do: Help shape and lead elements of a best-in-class operational resilience function. Provide clear strategic / tactical level subject matter expertise to meet the wider strategic objectives of the team and the wider Group Resilience function. Own the performance of the Operational Resilience delivery at Sky, maintaining industry leading performance on key metrics such as (but not limited to) incidents; continuity planning; finances and meet agreed SLAs as outlined in resilience strategy. Be a business continuity expert and trusted business partner to senior leaders in the business. Be up to date with and able to implement the most cutting-edge developments in this field. Own and be accountable for maintaining a strong, robust and well-designed, Group-wide control environment, working with Market resilience leads to ensure compliance. Test and improve resilience capabilities through the design and delivery of exercises, stress-tests, reverse stress-tests etc. Liaise with Market resilience leads, ensuring good working relationships, clear and firm governance, support, guidance and collaboration on resilience across the Group. Maintain up to date metrics on Group-wide resilience capability and be able to present in detail up to Executive level at any time. Liaise with a wide network of Stakeholders, ensuring that they are provided with relevant, timely and accurate information which informs and directs business decisions. Manage the delivery of resilience projects, ensuring high standards and efficient project management in all deliverables. Work with key Group stakeholders like commercial and technology teams to ensure full tie-in of resilience principles and ways-of-working. Support senior leadership in the live response to major incidents or crises. Be the first point of contact for both internal and external audit assignments covering crisis, continuity and emergency response. Collaborate with other teams within Group Resilience to contribute towards continuous improvement across the function. Be able to deputise for the Head of Op Resilience when appropriate. What you'll bring: You have an excellent understanding of how resilience enables an organisation and are able to demonstrate the value it adds. Strong leadership qualities and the ability to communicate at the strategic through to the operational levels of the business. Strong problem solver, able to analyse and understand issues, problems or challenges and develop solutions to them. Has the proven ability to think outside of the box, challenge industry norms and adapt quickly to evolving requirements. Proven ability to innovate in the design of processes and solutions to deliver specific outcomes across all areas of operational resilience. Strong stakeholder management, relationship building, influencing, facilitating and presenting skills at every level of business. Solutions focused - measures their output on whether issues, problems or challenges are resolved as a criteria for success. Works iteratively, at a high tempo, delivering quickly and frequently to produce high quality documents and outputs which require little to no rework. Calm under pressure and can execute clear command and control measures in stressful situations. CBCI Qualification Team overview: 'Operational Resilience' is Sky's ability to prepare for, withstand and bounce back from threats and shocks. The goal of Sky's operational resilience capability is to maintain the customer experience and to safeguard Sky's people, business and reputation. Sky's operational resilience model addresses the linked fields of business continuity, incident management, crisis management and emergency response. The Rewards: There's a reason people can't stop talking about . Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. This role includes a rotational On-Call responsibility. You will be on call for one week on a rotational basis, ensuring timely response to incidents and helping to facilitate efficient resolution of issues outside of regular business hours when required. Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Sky
Operational Readiness Manager
Sky Brent, London
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work." This role is an exciting opportunity to join us as a manager in our operational resilience team. Operational Resilience at Sky is more than just Business Continuity. We're a source of expert advice and support for the organisation. Working closely with senior internal and external stakeholders, we provide analysis, insight and solutions that help to keep people, assets and sites safe across the Sky family. The excitement is in the challenge; from strategy development to incident response, we work across the business to support, challenge and upskill the teams that help keep all our people What you'll do: Help shape and lead elements of a best-in-class operational resilience function. Provide clear strategic / tactical level subject matter expertise to meet the wider strategic objectives of the team and the wider Group Resilience function. Own the performance of the Operational Resilience delivery at Sky, maintaining industry leading performance on key metrics such as (but not limited to) incidents; continuity planning; finances and meet agreed SLAs as outlined in resilience strategy. Be a business continuity expert and trusted business partner to senior leaders in the business. Be up to date with and able to implement the most cutting-edge developments in this field. Own and be accountable for maintaining a strong, robust and well-designed, Group-wide control environment, working with Market resilience leads to ensure compliance. Test and improve resilience capabilities through the design and delivery of exercises, stress-tests, reverse stress-tests etc. Liaise with Market resilience leads, ensuring good working relationships, clear and firm governance, support, guidance and collaboration on resilience across the Group. Maintain up to date metrics on Group-wide resilience capability and be able to present in detail up to Executive level at any time. Liaise with a wide network of Stakeholders, ensuring that they are provided with relevant, timely and accurate information which informs and directs business decisions. Manage the delivery of resilience projects, ensuring high standards and efficient project management in all deliverables. Work with key Group stakeholders like commercial and technology teams to ensure full tie-in of resilience principles and ways-of-working. Support senior leadership in the live response to major incidents or crises. Be the first point of contact for both internal and external audit assignments covering crisis, continuity and emergency response. Collaborate with other teams within Group Resilience to contribute towards continuous improvement across the function. Be able to deputise for the Head of Op Resilience when appropriate. What you'll bring: You have an excellent understanding of how resilience enables an organisation and are able to demonstrate the value it adds. Strong leadership qualities and the ability to communicate at the strategic through to the operational levels of the business. Strong problem solver, able to analyse and understand issues, problems or challenges and develop solutions to them. Has the proven ability to think outside of the box, challenge industry norms and adapt quickly to evolving requirements. Proven ability to innovate in the design of processes and solutions to deliver specific outcomes across all areas of operational resilience. Strong stakeholder management, relationship building, influencing, facilitating and presenting skills at every level of business. Solutions focused - measures their output on whether issues, problems or challenges are resolved as a criteria for success. Works iteratively, at a high tempo, delivering quickly and frequently to produce high quality documents and outputs which require little to no rework. Calm under pressure and can execute clear command and control measures in stressful situations. CBCI Qualification Team overview: 'Operational Resilience' is Sky's ability to prepare for, withstand and bounce back from threats and shocks. The goal of Sky's operational resilience capability is to maintain the customer experience and to safeguard Sky's people, business and reputation. Sky's operational resilience model addresses the linked fields of business continuity, incident management, crisis management and emergency response. The Rewards: There's a reason people can't stop talking about . Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. This role includes a rotational On-Call responsibility. You will be on call for one week on a rotational basis, ensuring timely response to incidents and helping to facilitate efficient resolution of issues outside of regular business hours when required. Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Dec 17, 2025
Full time
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work." This role is an exciting opportunity to join us as a manager in our operational resilience team. Operational Resilience at Sky is more than just Business Continuity. We're a source of expert advice and support for the organisation. Working closely with senior internal and external stakeholders, we provide analysis, insight and solutions that help to keep people, assets and sites safe across the Sky family. The excitement is in the challenge; from strategy development to incident response, we work across the business to support, challenge and upskill the teams that help keep all our people What you'll do: Help shape and lead elements of a best-in-class operational resilience function. Provide clear strategic / tactical level subject matter expertise to meet the wider strategic objectives of the team and the wider Group Resilience function. Own the performance of the Operational Resilience delivery at Sky, maintaining industry leading performance on key metrics such as (but not limited to) incidents; continuity planning; finances and meet agreed SLAs as outlined in resilience strategy. Be a business continuity expert and trusted business partner to senior leaders in the business. Be up to date with and able to implement the most cutting-edge developments in this field. Own and be accountable for maintaining a strong, robust and well-designed, Group-wide control environment, working with Market resilience leads to ensure compliance. Test and improve resilience capabilities through the design and delivery of exercises, stress-tests, reverse stress-tests etc. Liaise with Market resilience leads, ensuring good working relationships, clear and firm governance, support, guidance and collaboration on resilience across the Group. Maintain up to date metrics on Group-wide resilience capability and be able to present in detail up to Executive level at any time. Liaise with a wide network of Stakeholders, ensuring that they are provided with relevant, timely and accurate information which informs and directs business decisions. Manage the delivery of resilience projects, ensuring high standards and efficient project management in all deliverables. Work with key Group stakeholders like commercial and technology teams to ensure full tie-in of resilience principles and ways-of-working. Support senior leadership in the live response to major incidents or crises. Be the first point of contact for both internal and external audit assignments covering crisis, continuity and emergency response. Collaborate with other teams within Group Resilience to contribute towards continuous improvement across the function. Be able to deputise for the Head of Op Resilience when appropriate. What you'll bring: You have an excellent understanding of how resilience enables an organisation and are able to demonstrate the value it adds. Strong leadership qualities and the ability to communicate at the strategic through to the operational levels of the business. Strong problem solver, able to analyse and understand issues, problems or challenges and develop solutions to them. Has the proven ability to think outside of the box, challenge industry norms and adapt quickly to evolving requirements. Proven ability to innovate in the design of processes and solutions to deliver specific outcomes across all areas of operational resilience. Strong stakeholder management, relationship building, influencing, facilitating and presenting skills at every level of business. Solutions focused - measures their output on whether issues, problems or challenges are resolved as a criteria for success. Works iteratively, at a high tempo, delivering quickly and frequently to produce high quality documents and outputs which require little to no rework. Calm under pressure and can execute clear command and control measures in stressful situations. CBCI Qualification Team overview: 'Operational Resilience' is Sky's ability to prepare for, withstand and bounce back from threats and shocks. The goal of Sky's operational resilience capability is to maintain the customer experience and to safeguard Sky's people, business and reputation. Sky's operational resilience model addresses the linked fields of business continuity, incident management, crisis management and emergency response. The Rewards: There's a reason people can't stop talking about . Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. This role includes a rotational On-Call responsibility. You will be on call for one week on a rotational basis, ensuring timely response to incidents and helping to facilitate efficient resolution of issues outside of regular business hours when required. Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Sky
Operational Readiness Manager
Sky Hounslow, London
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work." This role is an exciting opportunity to join us as a manager in our operational resilience team. Operational Resilience at Sky is more than just Business Continuity. We're a source of expert advice and support for the organisation. Working closely with senior internal and external stakeholders, we provide analysis, insight and solutions that help to keep people, assets and sites safe across the Sky family. The excitement is in the challenge; from strategy development to incident response, we work across the business to support, challenge and upskill the teams that help keep all our people What you'll do: Help shape and lead elements of a best-in-class operational resilience function. Provide clear strategic / tactical level subject matter expertise to meet the wider strategic objectives of the team and the wider Group Resilience function. Own the performance of the Operational Resilience delivery at Sky, maintaining industry leading performance on key metrics such as (but not limited to) incidents; continuity planning; finances and meet agreed SLAs as outlined in resilience strategy. Be a business continuity expert and trusted business partner to senior leaders in the business. Be up to date with and able to implement the most cutting-edge developments in this field. Own and be accountable for maintaining a strong, robust and well-designed, Group-wide control environment, working with Market resilience leads to ensure compliance. Test and improve resilience capabilities through the design and delivery of exercises, stress-tests, reverse stress-tests etc. Liaise with Market resilience leads, ensuring good working relationships, clear and firm governance, support, guidance and collaboration on resilience across the Group. Maintain up to date metrics on Group-wide resilience capability and be able to present in detail up to Executive level at any time. Liaise with a wide network of Stakeholders, ensuring that they are provided with relevant, timely and accurate information which informs and directs business decisions. Manage the delivery of resilience projects, ensuring high standards and efficient project management in all deliverables. Work with key Group stakeholders like commercial and technology teams to ensure full tie-in of resilience principles and ways-of-working. Support senior leadership in the live response to major incidents or crises. Be the first point of contact for both internal and external audit assignments covering crisis, continuity and emergency response. Collaborate with other teams within Group Resilience to contribute towards continuous improvement across the function. Be able to deputise for the Head of Op Resilience when appropriate. What you'll bring: You have an excellent understanding of how resilience enables an organisation and are able to demonstrate the value it adds. Strong leadership qualities and the ability to communicate at the strategic through to the operational levels of the business. Strong problem solver, able to analyse and understand issues, problems or challenges and develop solutions to them. Has the proven ability to think outside of the box, challenge industry norms and adapt quickly to evolving requirements. Proven ability to innovate in the design of processes and solutions to deliver specific outcomes across all areas of operational resilience. Strong stakeholder management, relationship building, influencing, facilitating and presenting skills at every level of business. Solutions focused - measures their output on whether issues, problems or challenges are resolved as a criteria for success. Works iteratively, at a high tempo, delivering quickly and frequently to produce high quality documents and outputs which require little to no rework. Calm under pressure and can execute clear command and control measures in stressful situations. CBCI Qualification Team overview: 'Operational Resilience' is Sky's ability to prepare for, withstand and bounce back from threats and shocks. The goal of Sky's operational resilience capability is to maintain the customer experience and to safeguard Sky's people, business and reputation. Sky's operational resilience model addresses the linked fields of business continuity, incident management, crisis management and emergency response. The Rewards: There's a reason people can't stop talking about . Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. This role includes a rotational On-Call responsibility. You will be on call for one week on a rotational basis, ensuring timely response to incidents and helping to facilitate efficient resolution of issues outside of regular business hours when required. Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Dec 17, 2025
Full time
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work." This role is an exciting opportunity to join us as a manager in our operational resilience team. Operational Resilience at Sky is more than just Business Continuity. We're a source of expert advice and support for the organisation. Working closely with senior internal and external stakeholders, we provide analysis, insight and solutions that help to keep people, assets and sites safe across the Sky family. The excitement is in the challenge; from strategy development to incident response, we work across the business to support, challenge and upskill the teams that help keep all our people What you'll do: Help shape and lead elements of a best-in-class operational resilience function. Provide clear strategic / tactical level subject matter expertise to meet the wider strategic objectives of the team and the wider Group Resilience function. Own the performance of the Operational Resilience delivery at Sky, maintaining industry leading performance on key metrics such as (but not limited to) incidents; continuity planning; finances and meet agreed SLAs as outlined in resilience strategy. Be a business continuity expert and trusted business partner to senior leaders in the business. Be up to date with and able to implement the most cutting-edge developments in this field. Own and be accountable for maintaining a strong, robust and well-designed, Group-wide control environment, working with Market resilience leads to ensure compliance. Test and improve resilience capabilities through the design and delivery of exercises, stress-tests, reverse stress-tests etc. Liaise with Market resilience leads, ensuring good working relationships, clear and firm governance, support, guidance and collaboration on resilience across the Group. Maintain up to date metrics on Group-wide resilience capability and be able to present in detail up to Executive level at any time. Liaise with a wide network of Stakeholders, ensuring that they are provided with relevant, timely and accurate information which informs and directs business decisions. Manage the delivery of resilience projects, ensuring high standards and efficient project management in all deliverables. Work with key Group stakeholders like commercial and technology teams to ensure full tie-in of resilience principles and ways-of-working. Support senior leadership in the live response to major incidents or crises. Be the first point of contact for both internal and external audit assignments covering crisis, continuity and emergency response. Collaborate with other teams within Group Resilience to contribute towards continuous improvement across the function. Be able to deputise for the Head of Op Resilience when appropriate. What you'll bring: You have an excellent understanding of how resilience enables an organisation and are able to demonstrate the value it adds. Strong leadership qualities and the ability to communicate at the strategic through to the operational levels of the business. Strong problem solver, able to analyse and understand issues, problems or challenges and develop solutions to them. Has the proven ability to think outside of the box, challenge industry norms and adapt quickly to evolving requirements. Proven ability to innovate in the design of processes and solutions to deliver specific outcomes across all areas of operational resilience. Strong stakeholder management, relationship building, influencing, facilitating and presenting skills at every level of business. Solutions focused - measures their output on whether issues, problems or challenges are resolved as a criteria for success. Works iteratively, at a high tempo, delivering quickly and frequently to produce high quality documents and outputs which require little to no rework. Calm under pressure and can execute clear command and control measures in stressful situations. CBCI Qualification Team overview: 'Operational Resilience' is Sky's ability to prepare for, withstand and bounce back from threats and shocks. The goal of Sky's operational resilience capability is to maintain the customer experience and to safeguard Sky's people, business and reputation. Sky's operational resilience model addresses the linked fields of business continuity, incident management, crisis management and emergency response. The Rewards: There's a reason people can't stop talking about . Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. This role includes a rotational On-Call responsibility. You will be on call for one week on a rotational basis, ensuring timely response to incidents and helping to facilitate efficient resolution of issues outside of regular business hours when required. Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Head of Legal, Risk & Compliance
Zenergi
Head of Legal, Risk & Compliance Department: Finance Employment Type: Permanent - Full Time Location: Southampton Description Founded in 2003, Zenergi set out to simplify energy procurement, empowering organisations to make smarter, more sustainable choices, whilst also offering solutions to help organisations comply better and use better with their energy needs. Now, Zenergi being ideally placed to succeed in the critical Energy Transition the UK is undertaking. We have clear routes to growth and exciting plans for the coming years. The Head of Legal, Risk & Compliance is responsible and accountable for providing strategic and operational leadership across all legal, risk and compliance matters ensuring that all areas of the organisation remain compliant. This role ensures that the company's energy broking and consultancy activities are conducted lawfully, ethically, and in alignment with commercial objectives and regulatory requirements. The position safeguards the business against legal and contractual risks, supports growth through robust commercial agreements, and maintains strong governance and compliance frameworks. Key Responsibilities 1. Legal Leadership & Governance Act as the company's senior legal advisor, providing pragmatic and commercially focused advice to the Board and Executive Team. Ensure the company operates within its constitutional and statutory framework, maintaining full compliance with company law and governance standards. Manage company secretarial responsibilities, including Companies House filings, board documentation, and shareholder communications. Support directors in understanding and fulfilling their statutory duties. Provide legal support to HR on employment law issues, including employment contracts, consultancy agreements and internal policies. Plus advise on disciplinary, grievance, restricting and termination matters. Advise on corporate structure, shareholder agreements, and subsidiary management. 2. Contracts & Commercial Management Develop and oversee the company's contract management framework, including drafting, negotiation, approval, and maintenance of key agreements. Review, draft, and negotiate a wide range of commercial contracts, including: Energy supply, brokerage, and commission-sharing agreements Consultancy and advisory service contracts Data sharing and processing agreement. Supplier and subcontractor contracts Non-disclosure and framework agreements Maintain and update standard templates and terms to support commercial efficiency and risk control. Advise on contract strategy, risk allocation, limitation of liability, indemnities, warranties & termination rights. Provide legal support for tenders, procurement processes, and strategic partnerships. Support cross-border agreements where clients or partners operate internationally. 3. Regulatory & Compliance Oversight Ensure compliance with all applicable laws and regulations governing energy broking and consultancy activities, including Ofgem guidance and industry codes of conduct. Oversee the compliance framework, policies and procedures to ensure regulatory obligations are met, helping the company to maintain existing ISO certifications and drive for additional Group-wide ones. Monitor regulatory developments affecting the energy and environmental services sectors and advise on implementation requirements. Liaise with regulators, auditors, and accreditation bodies as the company's primary point of contact for compliance matters. Own customer onboarding and compliance process from a governance & risk perspective, ensuring oversight of appropriate controls and processes across the organisation. Lead internal compliance reviews and audits, ensuring findings are addressed promptly. Promote a culture of compliance and ethical business practice throughout the organisation. Own H&S policy and practices and external certifications. 4. Data Protection & Information Governance Oversee compliance with the UK GDPR and Data Protection Act 2018 across all operations. Develop and maintain data protection policies, data processing registers & breach management procedures. Act as or supervise the company's Data Protection Officer (DPO). Ensure that all contracts include appropriate data protection provisions and that third parties meet the company's data security standards. Lead responses to subject access requests, data breaches, and regulator communications. 5. Litigation, Disputes & Claims Manage all legal disputes, client claims, or regulatory investigations efficiently and with a commercial lens. Lead early-stage dispute resolution and mediation to preserve client and supplier relationships. Instruct and oversee external legal counsel where necessary, managing cost, scope, and quality of advice. Maintain oversight of potential liabilities, settlements, and legal exposure across the group. 6. Training & Awareness Develop and deliver targeted training on legal, contractual, and compliance topics including anti-bribery, data protection, and conduct in regulated markets. Promote awareness of compliance obligations and foster a culture of accountability and good governance across all departments. This is an exciting time to be joining Zenergi and we are looking for a dynamic and motivated individual who is ready to get involved, challenge the status quo and grow with us as a company. Skills, Knowledge and Expertise Requirements - experience: Essential Minimum of 5 years working in a comparable role Must be comfortable delivering through a virtual team, as accountability for ensuring compliance sits with this role, whilst some day to day responsibilities sits elsewhere in the organisation Able to hold the relevant business owners and areas accountable to deliver their responsibilities Legal or compliance background Internal and external auditing Understanding of general legislation including GDPR, financial, H&S Policy writing Desirable Experience of working in the Energy Industry or a business with similar legislative demand. Experience of the Construction Industry Experience of maintaining ISO certified management systems Experience of FRS legislation Requirements - qualifications Desirable Legal or Compliance related qualification NEBOSH / IOSH ISO Lead Auditor / Internal Auditor CQI or IRCA certificate in Quality Management Requirements - personal characteristics Excellent communication and presentation skills Exceptional attention to detail Excellent contract, report and policy writing skills Authority at all levels of the organisation Benefits Job Type: Permanent Working hours: 09:00 - 17:00 with half hour lunch break Salary: Competitive Some of these include: 25 days paid holiday, Pension scheme current minimum contributions are 4% Employer 5% Employee, Perkbox, Birthday day off and salary sacrifice electric car scheme. Regular Personal Development Plan (PDP) meetings with your line manager and supported CPD opportunities.
Dec 17, 2025
Full time
Head of Legal, Risk & Compliance Department: Finance Employment Type: Permanent - Full Time Location: Southampton Description Founded in 2003, Zenergi set out to simplify energy procurement, empowering organisations to make smarter, more sustainable choices, whilst also offering solutions to help organisations comply better and use better with their energy needs. Now, Zenergi being ideally placed to succeed in the critical Energy Transition the UK is undertaking. We have clear routes to growth and exciting plans for the coming years. The Head of Legal, Risk & Compliance is responsible and accountable for providing strategic and operational leadership across all legal, risk and compliance matters ensuring that all areas of the organisation remain compliant. This role ensures that the company's energy broking and consultancy activities are conducted lawfully, ethically, and in alignment with commercial objectives and regulatory requirements. The position safeguards the business against legal and contractual risks, supports growth through robust commercial agreements, and maintains strong governance and compliance frameworks. Key Responsibilities 1. Legal Leadership & Governance Act as the company's senior legal advisor, providing pragmatic and commercially focused advice to the Board and Executive Team. Ensure the company operates within its constitutional and statutory framework, maintaining full compliance with company law and governance standards. Manage company secretarial responsibilities, including Companies House filings, board documentation, and shareholder communications. Support directors in understanding and fulfilling their statutory duties. Provide legal support to HR on employment law issues, including employment contracts, consultancy agreements and internal policies. Plus advise on disciplinary, grievance, restricting and termination matters. Advise on corporate structure, shareholder agreements, and subsidiary management. 2. Contracts & Commercial Management Develop and oversee the company's contract management framework, including drafting, negotiation, approval, and maintenance of key agreements. Review, draft, and negotiate a wide range of commercial contracts, including: Energy supply, brokerage, and commission-sharing agreements Consultancy and advisory service contracts Data sharing and processing agreement. Supplier and subcontractor contracts Non-disclosure and framework agreements Maintain and update standard templates and terms to support commercial efficiency and risk control. Advise on contract strategy, risk allocation, limitation of liability, indemnities, warranties & termination rights. Provide legal support for tenders, procurement processes, and strategic partnerships. Support cross-border agreements where clients or partners operate internationally. 3. Regulatory & Compliance Oversight Ensure compliance with all applicable laws and regulations governing energy broking and consultancy activities, including Ofgem guidance and industry codes of conduct. Oversee the compliance framework, policies and procedures to ensure regulatory obligations are met, helping the company to maintain existing ISO certifications and drive for additional Group-wide ones. Monitor regulatory developments affecting the energy and environmental services sectors and advise on implementation requirements. Liaise with regulators, auditors, and accreditation bodies as the company's primary point of contact for compliance matters. Own customer onboarding and compliance process from a governance & risk perspective, ensuring oversight of appropriate controls and processes across the organisation. Lead internal compliance reviews and audits, ensuring findings are addressed promptly. Promote a culture of compliance and ethical business practice throughout the organisation. Own H&S policy and practices and external certifications. 4. Data Protection & Information Governance Oversee compliance with the UK GDPR and Data Protection Act 2018 across all operations. Develop and maintain data protection policies, data processing registers & breach management procedures. Act as or supervise the company's Data Protection Officer (DPO). Ensure that all contracts include appropriate data protection provisions and that third parties meet the company's data security standards. Lead responses to subject access requests, data breaches, and regulator communications. 5. Litigation, Disputes & Claims Manage all legal disputes, client claims, or regulatory investigations efficiently and with a commercial lens. Lead early-stage dispute resolution and mediation to preserve client and supplier relationships. Instruct and oversee external legal counsel where necessary, managing cost, scope, and quality of advice. Maintain oversight of potential liabilities, settlements, and legal exposure across the group. 6. Training & Awareness Develop and deliver targeted training on legal, contractual, and compliance topics including anti-bribery, data protection, and conduct in regulated markets. Promote awareness of compliance obligations and foster a culture of accountability and good governance across all departments. This is an exciting time to be joining Zenergi and we are looking for a dynamic and motivated individual who is ready to get involved, challenge the status quo and grow with us as a company. Skills, Knowledge and Expertise Requirements - experience: Essential Minimum of 5 years working in a comparable role Must be comfortable delivering through a virtual team, as accountability for ensuring compliance sits with this role, whilst some day to day responsibilities sits elsewhere in the organisation Able to hold the relevant business owners and areas accountable to deliver their responsibilities Legal or compliance background Internal and external auditing Understanding of general legislation including GDPR, financial, H&S Policy writing Desirable Experience of working in the Energy Industry or a business with similar legislative demand. Experience of the Construction Industry Experience of maintaining ISO certified management systems Experience of FRS legislation Requirements - qualifications Desirable Legal or Compliance related qualification NEBOSH / IOSH ISO Lead Auditor / Internal Auditor CQI or IRCA certificate in Quality Management Requirements - personal characteristics Excellent communication and presentation skills Exceptional attention to detail Excellent contract, report and policy writing skills Authority at all levels of the organisation Benefits Job Type: Permanent Working hours: 09:00 - 17:00 with half hour lunch break Salary: Competitive Some of these include: 25 days paid holiday, Pension scheme current minimum contributions are 4% Employer 5% Employee, Perkbox, Birthday day off and salary sacrifice electric car scheme. Regular Personal Development Plan (PDP) meetings with your line manager and supported CPD opportunities.
Sky
Operational Readiness Manager
Sky Romford, Essex
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work." This role is an exciting opportunity to join us as a manager in our operational resilience team. Operational Resilience at Sky is more than just Business Continuity. We're a source of expert advice and support for the organisation. Working closely with senior internal and external stakeholders, we provide analysis, insight and solutions that help to keep people, assets and sites safe across the Sky family. The excitement is in the challenge; from strategy development to incident response, we work across the business to support, challenge and upskill the teams that help keep all our people What you'll do: Help shape and lead elements of a best-in-class operational resilience function. Provide clear strategic / tactical level subject matter expertise to meet the wider strategic objectives of the team and the wider Group Resilience function. Own the performance of the Operational Resilience delivery at Sky, maintaining industry leading performance on key metrics such as (but not limited to) incidents; continuity planning; finances and meet agreed SLAs as outlined in resilience strategy. Be a business continuity expert and trusted business partner to senior leaders in the business. Be up to date with and able to implement the most cutting-edge developments in this field. Own and be accountable for maintaining a strong, robust and well-designed, Group-wide control environment, working with Market resilience leads to ensure compliance. Test and improve resilience capabilities through the design and delivery of exercises, stress-tests, reverse stress-tests etc. Liaise with Market resilience leads, ensuring good working relationships, clear and firm governance, support, guidance and collaboration on resilience across the Group. Maintain up to date metrics on Group-wide resilience capability and be able to present in detail up to Executive level at any time. Liaise with a wide network of Stakeholders, ensuring that they are provided with relevant, timely and accurate information which informs and directs business decisions. Manage the delivery of resilience projects, ensuring high standards and efficient project management in all deliverables. Work with key Group stakeholders like commercial and technology teams to ensure full tie-in of resilience principles and ways-of-working. Support senior leadership in the live response to major incidents or crises. Be the first point of contact for both internal and external audit assignments covering crisis, continuity and emergency response. Collaborate with other teams within Group Resilience to contribute towards continuous improvement across the function. Be able to deputise for the Head of Op Resilience when appropriate. What you'll bring: You have an excellent understanding of how resilience enables an organisation and are able to demonstrate the value it adds. Strong leadership qualities and the ability to communicate at the strategic through to the operational levels of the business. Strong problem solver, able to analyse and understand issues, problems or challenges and develop solutions to them. Has the proven ability to think outside of the box, challenge industry norms and adapt quickly to evolving requirements. Proven ability to innovate in the design of processes and solutions to deliver specific outcomes across all areas of operational resilience. Strong stakeholder management, relationship building, influencing, facilitating and presenting skills at every level of business. Solutions focused - measures their output on whether issues, problems or challenges are resolved as a criteria for success. Works iteratively, at a high tempo, delivering quickly and frequently to produce high quality documents and outputs which require little to no rework. Calm under pressure and can execute clear command and control measures in stressful situations. CBCI Qualification Team overview: 'Operational Resilience' is Sky's ability to prepare for, withstand and bounce back from threats and shocks. The goal of Sky's operational resilience capability is to maintain the customer experience and to safeguard Sky's people, business and reputation. Sky's operational resilience model addresses the linked fields of business continuity, incident management, crisis management and emergency response. The Rewards: There's a reason people can't stop talking about . Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. This role includes a rotational On-Call responsibility. You will be on call for one week on a rotational basis, ensuring timely response to incidents and helping to facilitate efficient resolution of issues outside of regular business hours when required. Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Dec 17, 2025
Full time
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work." This role is an exciting opportunity to join us as a manager in our operational resilience team. Operational Resilience at Sky is more than just Business Continuity. We're a source of expert advice and support for the organisation. Working closely with senior internal and external stakeholders, we provide analysis, insight and solutions that help to keep people, assets and sites safe across the Sky family. The excitement is in the challenge; from strategy development to incident response, we work across the business to support, challenge and upskill the teams that help keep all our people What you'll do: Help shape and lead elements of a best-in-class operational resilience function. Provide clear strategic / tactical level subject matter expertise to meet the wider strategic objectives of the team and the wider Group Resilience function. Own the performance of the Operational Resilience delivery at Sky, maintaining industry leading performance on key metrics such as (but not limited to) incidents; continuity planning; finances and meet agreed SLAs as outlined in resilience strategy. Be a business continuity expert and trusted business partner to senior leaders in the business. Be up to date with and able to implement the most cutting-edge developments in this field. Own and be accountable for maintaining a strong, robust and well-designed, Group-wide control environment, working with Market resilience leads to ensure compliance. Test and improve resilience capabilities through the design and delivery of exercises, stress-tests, reverse stress-tests etc. Liaise with Market resilience leads, ensuring good working relationships, clear and firm governance, support, guidance and collaboration on resilience across the Group. Maintain up to date metrics on Group-wide resilience capability and be able to present in detail up to Executive level at any time. Liaise with a wide network of Stakeholders, ensuring that they are provided with relevant, timely and accurate information which informs and directs business decisions. Manage the delivery of resilience projects, ensuring high standards and efficient project management in all deliverables. Work with key Group stakeholders like commercial and technology teams to ensure full tie-in of resilience principles and ways-of-working. Support senior leadership in the live response to major incidents or crises. Be the first point of contact for both internal and external audit assignments covering crisis, continuity and emergency response. Collaborate with other teams within Group Resilience to contribute towards continuous improvement across the function. Be able to deputise for the Head of Op Resilience when appropriate. What you'll bring: You have an excellent understanding of how resilience enables an organisation and are able to demonstrate the value it adds. Strong leadership qualities and the ability to communicate at the strategic through to the operational levels of the business. Strong problem solver, able to analyse and understand issues, problems or challenges and develop solutions to them. Has the proven ability to think outside of the box, challenge industry norms and adapt quickly to evolving requirements. Proven ability to innovate in the design of processes and solutions to deliver specific outcomes across all areas of operational resilience. Strong stakeholder management, relationship building, influencing, facilitating and presenting skills at every level of business. Solutions focused - measures their output on whether issues, problems or challenges are resolved as a criteria for success. Works iteratively, at a high tempo, delivering quickly and frequently to produce high quality documents and outputs which require little to no rework. Calm under pressure and can execute clear command and control measures in stressful situations. CBCI Qualification Team overview: 'Operational Resilience' is Sky's ability to prepare for, withstand and bounce back from threats and shocks. The goal of Sky's operational resilience capability is to maintain the customer experience and to safeguard Sky's people, business and reputation. Sky's operational resilience model addresses the linked fields of business continuity, incident management, crisis management and emergency response. The Rewards: There's a reason people can't stop talking about . Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. This role includes a rotational On-Call responsibility. You will be on call for one week on a rotational basis, ensuring timely response to incidents and helping to facilitate efficient resolution of issues outside of regular business hours when required. Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Sky
Operational Resilience, Readiness and Response Lead
Sky Hounslow, London
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work." This role is an exciting opportunity to join us as a manager in our operational resilience team. Operational Resilience at Sky is more than just Business Continuity. We're a source of expert advice and support for the organisation. Working closely with senior internal and external stakeholders, we provide analysis, insight and solutions that help to keep people, assets and sites safe across the Sky family. The excitement is in the challenge; from strategy development to incident response, we work across the business to support, challenge and upskill the teams that help keep all our people What you'll do: Help shape and lead elements of a best-in-class operational resilience function. Provide clear strategic / tactical level subject matter expertise to meet the wider strategic objectives of the team and the wider Group Resilience function. Own the performance of the Operational Resilience delivery at Sky, maintaining industry leading performance on key metrics such as (but not limited to) incidents; continuity planning; finances and meet agreed SLAs as outlined in resilience strategy. Be a business continuity expert and trusted business partner to senior leaders in the business. Be up to date with and able to implement the most cutting-edge developments in this field. Own and be accountable for maintaining a strong, robust and well-designed, Group-wide control environment, working with Market resilience leads to ensure compliance. Test and improve resilience capabilities through the design and delivery of exercises, stress-tests, reverse stress-tests etc. Liaise with Market resilience leads, ensuring good working relationships, clear and firm governance, support, guidance and collaboration on resilience across the Group. Maintain up to date metrics on Group-wide resilience capability and be able to present in detail up to Executive level at any time. Liaise with a wide network of Stakeholders, ensuring that they are provided with relevant, timely and accurate information which informs and directs business decisions. Manage the delivery of resilience projects, ensuring high standards and efficient project management in all deliverables. Work with key Group stakeholders like commercial and technology teams to ensure full tie-in of resilience principles and ways-of-working. Support senior leadership in the live response to major incidents or crises. Be the first point of contact for both internal and external audit assignments covering crisis, continuity and emergency response. Collaborate with other teams within Group Resilience to contribute towards continuous improvement across the function. Be able to deputise for the Head of Op Resilience when appropriate. What you'll bring: You have an excellent understanding of how resilience enables an organisation and are able to demonstrate the value it adds. Strong leadership qualities and the ability to communicate at the strategic through to the operational levels of the business. Strong problem solver, able to analyse and understand issues, problems or challenges and develop solutions to them. Has the proven ability to think outside of the box, challenge industry norms and adapt quickly to evolving requirements. Proven ability to innovate in the design of processes and solutions to deliver specific outcomes across all areas of operational resilience. Strong stakeholder management, relationship building, influencing, facilitating and presenting skills at every level of business. Solutions focused - measures their output on whether issues, problems or challenges are resolved as a criteria for success. Works iteratively, at a high tempo, delivering quickly and frequently to produce high quality documents and outputs which require little to no rework. Calm under pressure and can execute clear command and control measures in stressful situations. CBCI Qualification Team overview: 'Operational Resilience' is Sky's ability to prepare for, withstand and bounce back from threats and shocks. The goal of Sky's operational resilience capability is to maintain the customer experience and to safeguard Sky's people, business and reputation. Sky's operational resilience model addresses the linked fields of business continuity, incident management, crisis management and emergency response. The Rewards: There's a reason people can't stop talking about . Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. This role includes a rotational On-Call responsibility. You will be on call for one week on a rotational basis, ensuring timely response to incidents and helping to facilitate efficient resolution of issues outside of regular business hours when required. Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Dec 17, 2025
Full time
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work." This role is an exciting opportunity to join us as a manager in our operational resilience team. Operational Resilience at Sky is more than just Business Continuity. We're a source of expert advice and support for the organisation. Working closely with senior internal and external stakeholders, we provide analysis, insight and solutions that help to keep people, assets and sites safe across the Sky family. The excitement is in the challenge; from strategy development to incident response, we work across the business to support, challenge and upskill the teams that help keep all our people What you'll do: Help shape and lead elements of a best-in-class operational resilience function. Provide clear strategic / tactical level subject matter expertise to meet the wider strategic objectives of the team and the wider Group Resilience function. Own the performance of the Operational Resilience delivery at Sky, maintaining industry leading performance on key metrics such as (but not limited to) incidents; continuity planning; finances and meet agreed SLAs as outlined in resilience strategy. Be a business continuity expert and trusted business partner to senior leaders in the business. Be up to date with and able to implement the most cutting-edge developments in this field. Own and be accountable for maintaining a strong, robust and well-designed, Group-wide control environment, working with Market resilience leads to ensure compliance. Test and improve resilience capabilities through the design and delivery of exercises, stress-tests, reverse stress-tests etc. Liaise with Market resilience leads, ensuring good working relationships, clear and firm governance, support, guidance and collaboration on resilience across the Group. Maintain up to date metrics on Group-wide resilience capability and be able to present in detail up to Executive level at any time. Liaise with a wide network of Stakeholders, ensuring that they are provided with relevant, timely and accurate information which informs and directs business decisions. Manage the delivery of resilience projects, ensuring high standards and efficient project management in all deliverables. Work with key Group stakeholders like commercial and technology teams to ensure full tie-in of resilience principles and ways-of-working. Support senior leadership in the live response to major incidents or crises. Be the first point of contact for both internal and external audit assignments covering crisis, continuity and emergency response. Collaborate with other teams within Group Resilience to contribute towards continuous improvement across the function. Be able to deputise for the Head of Op Resilience when appropriate. What you'll bring: You have an excellent understanding of how resilience enables an organisation and are able to demonstrate the value it adds. Strong leadership qualities and the ability to communicate at the strategic through to the operational levels of the business. Strong problem solver, able to analyse and understand issues, problems or challenges and develop solutions to them. Has the proven ability to think outside of the box, challenge industry norms and adapt quickly to evolving requirements. Proven ability to innovate in the design of processes and solutions to deliver specific outcomes across all areas of operational resilience. Strong stakeholder management, relationship building, influencing, facilitating and presenting skills at every level of business. Solutions focused - measures their output on whether issues, problems or challenges are resolved as a criteria for success. Works iteratively, at a high tempo, delivering quickly and frequently to produce high quality documents and outputs which require little to no rework. Calm under pressure and can execute clear command and control measures in stressful situations. CBCI Qualification Team overview: 'Operational Resilience' is Sky's ability to prepare for, withstand and bounce back from threats and shocks. The goal of Sky's operational resilience capability is to maintain the customer experience and to safeguard Sky's people, business and reputation. Sky's operational resilience model addresses the linked fields of business continuity, incident management, crisis management and emergency response. The Rewards: There's a reason people can't stop talking about . Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. This role includes a rotational On-Call responsibility. You will be on call for one week on a rotational basis, ensuring timely response to incidents and helping to facilitate efficient resolution of issues outside of regular business hours when required. Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Sky
Operational Resilience, Readiness and Response Executive
Sky Stamford Hill, Cornwall
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work." This role is an exciting opportunity to join us as a manager in our operational resilience team. Operational Resilience at Sky is more than just Business Continuity. We're a source of expert advice and support for the organisation. Working closely with senior internal and external stakeholders, we provide analysis, insight and solutions that help to keep people, assets and sites safe across the Sky family. The excitement is in the challenge; from strategy development to incident response, we work across the business to support, challenge and upskill the teams that help keep all our people What you'll do: Help shape and lead elements of a best-in-class operational resilience function. Provide clear strategic / tactical level subject matter expertise to meet the wider strategic objectives of the team and the wider Group Resilience function. Own the performance of the Operational Resilience delivery at Sky, maintaining industry leading performance on key metrics such as (but not limited to) incidents; continuity planning; finances and meet agreed SLAs as outlined in resilience strategy. Be a business continuity expert and trusted business partner to senior leaders in the business. Be up to date with and able to implement the most cutting-edge developments in this field. Own and be accountable for maintaining a strong, robust and well-designed, Group-wide control environment, working with Market resilience leads to ensure compliance. Test and improve resilience capabilities through the design and delivery of exercises, stress-tests, reverse stress-tests etc. Liaise with Market resilience leads, ensuring good working relationships, clear and firm governance, support, guidance and collaboration on resilience across the Group. Maintain up to date metrics on Group-wide resilience capability and be able to present in detail up to Executive level at any time. Liaise with a wide network of Stakeholders, ensuring that they are provided with relevant, timely and accurate information which informs and directs business decisions. Manage the delivery of resilience projects, ensuring high standards and efficient project management in all deliverables. Work with key Group stakeholders like commercial and technology teams to ensure full tie-in of resilience principles and ways-of-working. Support senior leadership in the live response to major incidents or crises. Be the first point of contact for both internal and external audit assignments covering crisis, continuity and emergency response. Collaborate with other teams within Group Resilience to contribute towards continuous improvement across the function. Be able to deputise for the Head of Op Resilience when appropriate. What you'll bring: You have an excellent understanding of how resilience enables an organisation and are able to demonstrate the value it adds. Strong leadership qualities and the ability to communicate at the strategic through to the operational levels of the business. Strong problem solver, able to analyse and understand issues, problems or challenges and develop solutions to them. Has the proven ability to think outside of the box, challenge industry norms and adapt quickly to evolving requirements. Proven ability to innovate in the design of processes and solutions to deliver specific outcomes across all areas of operational resilience. Strong stakeholder management, relationship building, influencing, facilitating and presenting skills at every level of business. Solutions focused - measures their output on whether issues, problems or challenges are resolved as a criteria for success. Works iteratively, at a high tempo, delivering quickly and frequently to produce high quality documents and outputs which require little to no rework. Calm under pressure and can execute clear command and control measures in stressful situations. CBCI Qualification Team overview: 'Operational Resilience' is Sky's ability to prepare for, withstand and bounce back from threats and shocks. The goal of Sky's operational resilience capability is to maintain the customer experience and to safeguard Sky's people, business and reputation. Sky's operational resilience model addresses the linked fields of business continuity, incident management, crisis management and emergency response. The Rewards: There's a reason people can't stop talking about . Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. This role includes a rotational On-Call responsibility. You will be on call for one week on a rotational basis, ensuring timely response to incidents and helping to facilitate efficient resolution of issues outside of regular business hours when required. Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Dec 17, 2025
Full time
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work." This role is an exciting opportunity to join us as a manager in our operational resilience team. Operational Resilience at Sky is more than just Business Continuity. We're a source of expert advice and support for the organisation. Working closely with senior internal and external stakeholders, we provide analysis, insight and solutions that help to keep people, assets and sites safe across the Sky family. The excitement is in the challenge; from strategy development to incident response, we work across the business to support, challenge and upskill the teams that help keep all our people What you'll do: Help shape and lead elements of a best-in-class operational resilience function. Provide clear strategic / tactical level subject matter expertise to meet the wider strategic objectives of the team and the wider Group Resilience function. Own the performance of the Operational Resilience delivery at Sky, maintaining industry leading performance on key metrics such as (but not limited to) incidents; continuity planning; finances and meet agreed SLAs as outlined in resilience strategy. Be a business continuity expert and trusted business partner to senior leaders in the business. Be up to date with and able to implement the most cutting-edge developments in this field. Own and be accountable for maintaining a strong, robust and well-designed, Group-wide control environment, working with Market resilience leads to ensure compliance. Test and improve resilience capabilities through the design and delivery of exercises, stress-tests, reverse stress-tests etc. Liaise with Market resilience leads, ensuring good working relationships, clear and firm governance, support, guidance and collaboration on resilience across the Group. Maintain up to date metrics on Group-wide resilience capability and be able to present in detail up to Executive level at any time. Liaise with a wide network of Stakeholders, ensuring that they are provided with relevant, timely and accurate information which informs and directs business decisions. Manage the delivery of resilience projects, ensuring high standards and efficient project management in all deliverables. Work with key Group stakeholders like commercial and technology teams to ensure full tie-in of resilience principles and ways-of-working. Support senior leadership in the live response to major incidents or crises. Be the first point of contact for both internal and external audit assignments covering crisis, continuity and emergency response. Collaborate with other teams within Group Resilience to contribute towards continuous improvement across the function. Be able to deputise for the Head of Op Resilience when appropriate. What you'll bring: You have an excellent understanding of how resilience enables an organisation and are able to demonstrate the value it adds. Strong leadership qualities and the ability to communicate at the strategic through to the operational levels of the business. Strong problem solver, able to analyse and understand issues, problems or challenges and develop solutions to them. Has the proven ability to think outside of the box, challenge industry norms and adapt quickly to evolving requirements. Proven ability to innovate in the design of processes and solutions to deliver specific outcomes across all areas of operational resilience. Strong stakeholder management, relationship building, influencing, facilitating and presenting skills at every level of business. Solutions focused - measures their output on whether issues, problems or challenges are resolved as a criteria for success. Works iteratively, at a high tempo, delivering quickly and frequently to produce high quality documents and outputs which require little to no rework. Calm under pressure and can execute clear command and control measures in stressful situations. CBCI Qualification Team overview: 'Operational Resilience' is Sky's ability to prepare for, withstand and bounce back from threats and shocks. The goal of Sky's operational resilience capability is to maintain the customer experience and to safeguard Sky's people, business and reputation. Sky's operational resilience model addresses the linked fields of business continuity, incident management, crisis management and emergency response. The Rewards: There's a reason people can't stop talking about . Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. This role includes a rotational On-Call responsibility. You will be on call for one week on a rotational basis, ensuring timely response to incidents and helping to facilitate efficient resolution of issues outside of regular business hours when required. Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Sky
Operational Response, Readiness and Resilience Manager
Sky Hammersmith And Fulham, London
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work." This role is an exciting opportunity to join us as a manager in our operational resilience team. Operational Resilience at Sky is more than just Business Continuity. We're a source of expert advice and support for the organisation. Working closely with senior internal and external stakeholders, we provide analysis, insight and solutions that help to keep people, assets and sites safe across the Sky family. The excitement is in the challenge; from strategy development to incident response, we work across the business to support, challenge and upskill the teams that help keep all our people What you'll do: Help shape and lead elements of a best-in-class operational resilience function. Provide clear strategic / tactical level subject matter expertise to meet the wider strategic objectives of the team and the wider Group Resilience function. Own the performance of the Operational Resilience delivery at Sky, maintaining industry leading performance on key metrics such as (but not limited to) incidents; continuity planning; finances and meet agreed SLAs as outlined in resilience strategy. Be a business continuity expert and trusted business partner to senior leaders in the business. Be up to date with and able to implement the most cutting-edge developments in this field. Own and be accountable for maintaining a strong, robust and well-designed, Group-wide control environment, working with Market resilience leads to ensure compliance. Test and improve resilience capabilities through the design and delivery of exercises, stress-tests, reverse stress-tests etc. Liaise with Market resilience leads, ensuring good working relationships, clear and firm governance, support, guidance and collaboration on resilience across the Group. Maintain up to date metrics on Group-wide resilience capability and be able to present in detail up to Executive level at any time. Liaise with a wide network of Stakeholders, ensuring that they are provided with relevant, timely and accurate information which informs and directs business decisions. Manage the delivery of resilience projects, ensuring high standards and efficient project management in all deliverables. Work with key Group stakeholders like commercial and technology teams to ensure full tie-in of resilience principles and ways-of-working. Support senior leadership in the live response to major incidents or crises. Be the first point of contact for both internal and external audit assignments covering crisis, continuity and emergency response. Collaborate with other teams within Group Resilience to contribute towards continuous improvement across the function. Be able to deputise for the Head of Op Resilience when appropriate. What you'll bring: You have an excellent understanding of how resilience enables an organisation and are able to demonstrate the value it adds. Strong leadership qualities and the ability to communicate at the strategic through to the operational levels of the business. Strong problem solver, able to analyse and understand issues, problems or challenges and develop solutions to them. Has the proven ability to think outside of the box, challenge industry norms and adapt quickly to evolving requirements. Proven ability to innovate in the design of processes and solutions to deliver specific outcomes across all areas of operational resilience. Strong stakeholder management, relationship building, influencing, facilitating and presenting skills at every level of business. Solutions focused - measures their output on whether issues, problems or challenges are resolved as a criteria for success. Works iteratively, at a high tempo, delivering quickly and frequently to produce high quality documents and outputs which require little to no rework. Calm under pressure and can execute clear command and control measures in stressful situations. CBCI Qualification Team overview: 'Operational Resilience' is Sky's ability to prepare for, withstand and bounce back from threats and shocks. The goal of Sky's operational resilience capability is to maintain the customer experience and to safeguard Sky's people, business and reputation. Sky's operational resilience model addresses the linked fields of business continuity, incident management, crisis management and emergency response. The Rewards: There's a reason people can't stop talking about . Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. This role includes a rotational On-Call responsibility. You will be on call for one week on a rotational basis, ensuring timely response to incidents and helping to facilitate efficient resolution of issues outside of regular business hours when required. Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Dec 17, 2025
Full time
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work." This role is an exciting opportunity to join us as a manager in our operational resilience team. Operational Resilience at Sky is more than just Business Continuity. We're a source of expert advice and support for the organisation. Working closely with senior internal and external stakeholders, we provide analysis, insight and solutions that help to keep people, assets and sites safe across the Sky family. The excitement is in the challenge; from strategy development to incident response, we work across the business to support, challenge and upskill the teams that help keep all our people What you'll do: Help shape and lead elements of a best-in-class operational resilience function. Provide clear strategic / tactical level subject matter expertise to meet the wider strategic objectives of the team and the wider Group Resilience function. Own the performance of the Operational Resilience delivery at Sky, maintaining industry leading performance on key metrics such as (but not limited to) incidents; continuity planning; finances and meet agreed SLAs as outlined in resilience strategy. Be a business continuity expert and trusted business partner to senior leaders in the business. Be up to date with and able to implement the most cutting-edge developments in this field. Own and be accountable for maintaining a strong, robust and well-designed, Group-wide control environment, working with Market resilience leads to ensure compliance. Test and improve resilience capabilities through the design and delivery of exercises, stress-tests, reverse stress-tests etc. Liaise with Market resilience leads, ensuring good working relationships, clear and firm governance, support, guidance and collaboration on resilience across the Group. Maintain up to date metrics on Group-wide resilience capability and be able to present in detail up to Executive level at any time. Liaise with a wide network of Stakeholders, ensuring that they are provided with relevant, timely and accurate information which informs and directs business decisions. Manage the delivery of resilience projects, ensuring high standards and efficient project management in all deliverables. Work with key Group stakeholders like commercial and technology teams to ensure full tie-in of resilience principles and ways-of-working. Support senior leadership in the live response to major incidents or crises. Be the first point of contact for both internal and external audit assignments covering crisis, continuity and emergency response. Collaborate with other teams within Group Resilience to contribute towards continuous improvement across the function. Be able to deputise for the Head of Op Resilience when appropriate. What you'll bring: You have an excellent understanding of how resilience enables an organisation and are able to demonstrate the value it adds. Strong leadership qualities and the ability to communicate at the strategic through to the operational levels of the business. Strong problem solver, able to analyse and understand issues, problems or challenges and develop solutions to them. Has the proven ability to think outside of the box, challenge industry norms and adapt quickly to evolving requirements. Proven ability to innovate in the design of processes and solutions to deliver specific outcomes across all areas of operational resilience. Strong stakeholder management, relationship building, influencing, facilitating and presenting skills at every level of business. Solutions focused - measures their output on whether issues, problems or challenges are resolved as a criteria for success. Works iteratively, at a high tempo, delivering quickly and frequently to produce high quality documents and outputs which require little to no rework. Calm under pressure and can execute clear command and control measures in stressful situations. CBCI Qualification Team overview: 'Operational Resilience' is Sky's ability to prepare for, withstand and bounce back from threats and shocks. The goal of Sky's operational resilience capability is to maintain the customer experience and to safeguard Sky's people, business and reputation. Sky's operational resilience model addresses the linked fields of business continuity, incident management, crisis management and emergency response. The Rewards: There's a reason people can't stop talking about . Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. This role includes a rotational On-Call responsibility. You will be on call for one week on a rotational basis, ensuring timely response to incidents and helping to facilitate efficient resolution of issues outside of regular business hours when required. Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Sky
Operational Readiness, Resilience and Response Manager
Sky Merton, London
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work." This role is an exciting opportunity to join us as a manager in our operational resilience team. Operational Resilience at Sky is more than just Business Continuity. We're a source of expert advice and support for the organisation. Working closely with senior internal and external stakeholders, we provide analysis, insight and solutions that help to keep people, assets and sites safe across the Sky family. The excitement is in the challenge; from strategy development to incident response, we work across the business to support, challenge and upskill the teams that help keep all our people What you'll do: Help shape and lead elements of a best-in-class operational resilience function. Provide clear strategic / tactical level subject matter expertise to meet the wider strategic objectives of the team and the wider Group Resilience function. Own the performance of the Operational Resilience delivery at Sky, maintaining industry leading performance on key metrics such as (but not limited to) incidents; continuity planning; finances and meet agreed SLAs as outlined in resilience strategy. Be a business continuity expert and trusted business partner to senior leaders in the business. Be up to date with and able to implement the most cutting-edge developments in this field. Own and be accountable for maintaining a strong, robust and well-designed, Group-wide control environment, working with Market resilience leads to ensure compliance. Test and improve resilience capabilities through the design and delivery of exercises, stress-tests, reverse stress-tests etc. Liaise with Market resilience leads, ensuring good working relationships, clear and firm governance, support, guidance and collaboration on resilience across the Group. Maintain up to date metrics on Group-wide resilience capability and be able to present in detail up to Executive level at any time. Liaise with a wide network of Stakeholders, ensuring that they are provided with relevant, timely and accurate information which informs and directs business decisions. Manage the delivery of resilience projects, ensuring high standards and efficient project management in all deliverables. Work with key Group stakeholders like commercial and technology teams to ensure full tie-in of resilience principles and ways-of-working. Support senior leadership in the live response to major incidents or crises. Be the first point of contact for both internal and external audit assignments covering crisis, continuity and emergency response. Collaborate with other teams within Group Resilience to contribute towards continuous improvement across the function. Be able to deputise for the Head of Op Resilience when appropriate. What you'll bring: You have an excellent understanding of how resilience enables an organisation and are able to demonstrate the value it adds. Strong leadership qualities and the ability to communicate at the strategic through to the operational levels of the business. Strong problem solver, able to analyse and understand issues, problems or challenges and develop solutions to them. Has the proven ability to think outside of the box, challenge industry norms and adapt quickly to evolving requirements. Proven ability to innovate in the design of processes and solutions to deliver specific outcomes across all areas of operational resilience. Strong stakeholder management, relationship building, influencing, facilitating and presenting skills at every level of business. Solutions focused - measures their output on whether issues, problems or challenges are resolved as a criteria for success. Works iteratively, at a high tempo, delivering quickly and frequently to produce high quality documents and outputs which require little to no rework. Calm under pressure and can execute clear command and control measures in stressful situations. CBCI Qualification Team overview: 'Operational Resilience' is Sky's ability to prepare for, withstand and bounce back from threats and shocks. The goal of Sky's operational resilience capability is to maintain the customer experience and to safeguard Sky's people, business and reputation. Sky's operational resilience model addresses the linked fields of business continuity, incident management, crisis management and emergency response. The Rewards: There's a reason people can't stop talking about . Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. This role includes a rotational On-Call responsibility. You will be on call for one week on a rotational basis, ensuring timely response to incidents and helping to facilitate efficient resolution of issues outside of regular business hours when required. Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Dec 17, 2025
Full time
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work." This role is an exciting opportunity to join us as a manager in our operational resilience team. Operational Resilience at Sky is more than just Business Continuity. We're a source of expert advice and support for the organisation. Working closely with senior internal and external stakeholders, we provide analysis, insight and solutions that help to keep people, assets and sites safe across the Sky family. The excitement is in the challenge; from strategy development to incident response, we work across the business to support, challenge and upskill the teams that help keep all our people What you'll do: Help shape and lead elements of a best-in-class operational resilience function. Provide clear strategic / tactical level subject matter expertise to meet the wider strategic objectives of the team and the wider Group Resilience function. Own the performance of the Operational Resilience delivery at Sky, maintaining industry leading performance on key metrics such as (but not limited to) incidents; continuity planning; finances and meet agreed SLAs as outlined in resilience strategy. Be a business continuity expert and trusted business partner to senior leaders in the business. Be up to date with and able to implement the most cutting-edge developments in this field. Own and be accountable for maintaining a strong, robust and well-designed, Group-wide control environment, working with Market resilience leads to ensure compliance. Test and improve resilience capabilities through the design and delivery of exercises, stress-tests, reverse stress-tests etc. Liaise with Market resilience leads, ensuring good working relationships, clear and firm governance, support, guidance and collaboration on resilience across the Group. Maintain up to date metrics on Group-wide resilience capability and be able to present in detail up to Executive level at any time. Liaise with a wide network of Stakeholders, ensuring that they are provided with relevant, timely and accurate information which informs and directs business decisions. Manage the delivery of resilience projects, ensuring high standards and efficient project management in all deliverables. Work with key Group stakeholders like commercial and technology teams to ensure full tie-in of resilience principles and ways-of-working. Support senior leadership in the live response to major incidents or crises. Be the first point of contact for both internal and external audit assignments covering crisis, continuity and emergency response. Collaborate with other teams within Group Resilience to contribute towards continuous improvement across the function. Be able to deputise for the Head of Op Resilience when appropriate. What you'll bring: You have an excellent understanding of how resilience enables an organisation and are able to demonstrate the value it adds. Strong leadership qualities and the ability to communicate at the strategic through to the operational levels of the business. Strong problem solver, able to analyse and understand issues, problems or challenges and develop solutions to them. Has the proven ability to think outside of the box, challenge industry norms and adapt quickly to evolving requirements. Proven ability to innovate in the design of processes and solutions to deliver specific outcomes across all areas of operational resilience. Strong stakeholder management, relationship building, influencing, facilitating and presenting skills at every level of business. Solutions focused - measures their output on whether issues, problems or challenges are resolved as a criteria for success. Works iteratively, at a high tempo, delivering quickly and frequently to produce high quality documents and outputs which require little to no rework. Calm under pressure and can execute clear command and control measures in stressful situations. CBCI Qualification Team overview: 'Operational Resilience' is Sky's ability to prepare for, withstand and bounce back from threats and shocks. The goal of Sky's operational resilience capability is to maintain the customer experience and to safeguard Sky's people, business and reputation. Sky's operational resilience model addresses the linked fields of business continuity, incident management, crisis management and emergency response. The Rewards: There's a reason people can't stop talking about . Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. This role includes a rotational On-Call responsibility. You will be on call for one week on a rotational basis, ensuring timely response to incidents and helping to facilitate efficient resolution of issues outside of regular business hours when required. Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Sky
Operational Resilience, Readiness and Response Executive
Sky Wembley, Middlesex
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work." This role is an exciting opportunity to join us as a manager in our operational resilience team. Operational Resilience at Sky is more than just Business Continuity. We're a source of expert advice and support for the organisation. Working closely with senior internal and external stakeholders, we provide analysis, insight and solutions that help to keep people, assets and sites safe across the Sky family. The excitement is in the challenge; from strategy development to incident response, we work across the business to support, challenge and upskill the teams that help keep all our people What you'll do: Help shape and lead elements of a best-in-class operational resilience function. Provide clear strategic / tactical level subject matter expertise to meet the wider strategic objectives of the team and the wider Group Resilience function. Own the performance of the Operational Resilience delivery at Sky, maintaining industry leading performance on key metrics such as (but not limited to) incidents; continuity planning; finances and meet agreed SLAs as outlined in resilience strategy. Be a business continuity expert and trusted business partner to senior leaders in the business. Be up to date with and able to implement the most cutting-edge developments in this field. Own and be accountable for maintaining a strong, robust and well-designed, Group-wide control environment, working with Market resilience leads to ensure compliance. Test and improve resilience capabilities through the design and delivery of exercises, stress-tests, reverse stress-tests etc. Liaise with Market resilience leads, ensuring good working relationships, clear and firm governance, support, guidance and collaboration on resilience across the Group. Maintain up to date metrics on Group-wide resilience capability and be able to present in detail up to Executive level at any time. Liaise with a wide network of Stakeholders, ensuring that they are provided with relevant, timely and accurate information which informs and directs business decisions. Manage the delivery of resilience projects, ensuring high standards and efficient project management in all deliverables. Work with key Group stakeholders like commercial and technology teams to ensure full tie-in of resilience principles and ways-of-working. Support senior leadership in the live response to major incidents or crises. Be the first point of contact for both internal and external audit assignments covering crisis, continuity and emergency response. Collaborate with other teams within Group Resilience to contribute towards continuous improvement across the function. Be able to deputise for the Head of Op Resilience when appropriate. What you'll bring: You have an excellent understanding of how resilience enables an organisation and are able to demonstrate the value it adds. Strong leadership qualities and the ability to communicate at the strategic through to the operational levels of the business. Strong problem solver, able to analyse and understand issues, problems or challenges and develop solutions to them. Has the proven ability to think outside of the box, challenge industry norms and adapt quickly to evolving requirements. Proven ability to innovate in the design of processes and solutions to deliver specific outcomes across all areas of operational resilience. Strong stakeholder management, relationship building, influencing, facilitating and presenting skills at every level of business. Solutions focused - measures their output on whether issues, problems or challenges are resolved as a criteria for success. Works iteratively, at a high tempo, delivering quickly and frequently to produce high quality documents and outputs which require little to no rework. Calm under pressure and can execute clear command and control measures in stressful situations. CBCI Qualification Team overview: 'Operational Resilience' is Sky's ability to prepare for, withstand and bounce back from threats and shocks. The goal of Sky's operational resilience capability is to maintain the customer experience and to safeguard Sky's people, business and reputation. Sky's operational resilience model addresses the linked fields of business continuity, incident management, crisis management and emergency response. The Rewards: There's a reason people can't stop talking about . Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. This role includes a rotational On-Call responsibility. You will be on call for one week on a rotational basis, ensuring timely response to incidents and helping to facilitate efficient resolution of issues outside of regular business hours when required. Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Dec 17, 2025
Full time
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work." This role is an exciting opportunity to join us as a manager in our operational resilience team. Operational Resilience at Sky is more than just Business Continuity. We're a source of expert advice and support for the organisation. Working closely with senior internal and external stakeholders, we provide analysis, insight and solutions that help to keep people, assets and sites safe across the Sky family. The excitement is in the challenge; from strategy development to incident response, we work across the business to support, challenge and upskill the teams that help keep all our people What you'll do: Help shape and lead elements of a best-in-class operational resilience function. Provide clear strategic / tactical level subject matter expertise to meet the wider strategic objectives of the team and the wider Group Resilience function. Own the performance of the Operational Resilience delivery at Sky, maintaining industry leading performance on key metrics such as (but not limited to) incidents; continuity planning; finances and meet agreed SLAs as outlined in resilience strategy. Be a business continuity expert and trusted business partner to senior leaders in the business. Be up to date with and able to implement the most cutting-edge developments in this field. Own and be accountable for maintaining a strong, robust and well-designed, Group-wide control environment, working with Market resilience leads to ensure compliance. Test and improve resilience capabilities through the design and delivery of exercises, stress-tests, reverse stress-tests etc. Liaise with Market resilience leads, ensuring good working relationships, clear and firm governance, support, guidance and collaboration on resilience across the Group. Maintain up to date metrics on Group-wide resilience capability and be able to present in detail up to Executive level at any time. Liaise with a wide network of Stakeholders, ensuring that they are provided with relevant, timely and accurate information which informs and directs business decisions. Manage the delivery of resilience projects, ensuring high standards and efficient project management in all deliverables. Work with key Group stakeholders like commercial and technology teams to ensure full tie-in of resilience principles and ways-of-working. Support senior leadership in the live response to major incidents or crises. Be the first point of contact for both internal and external audit assignments covering crisis, continuity and emergency response. Collaborate with other teams within Group Resilience to contribute towards continuous improvement across the function. Be able to deputise for the Head of Op Resilience when appropriate. What you'll bring: You have an excellent understanding of how resilience enables an organisation and are able to demonstrate the value it adds. Strong leadership qualities and the ability to communicate at the strategic through to the operational levels of the business. Strong problem solver, able to analyse and understand issues, problems or challenges and develop solutions to them. Has the proven ability to think outside of the box, challenge industry norms and adapt quickly to evolving requirements. Proven ability to innovate in the design of processes and solutions to deliver specific outcomes across all areas of operational resilience. Strong stakeholder management, relationship building, influencing, facilitating and presenting skills at every level of business. Solutions focused - measures their output on whether issues, problems or challenges are resolved as a criteria for success. Works iteratively, at a high tempo, delivering quickly and frequently to produce high quality documents and outputs which require little to no rework. Calm under pressure and can execute clear command and control measures in stressful situations. CBCI Qualification Team overview: 'Operational Resilience' is Sky's ability to prepare for, withstand and bounce back from threats and shocks. The goal of Sky's operational resilience capability is to maintain the customer experience and to safeguard Sky's people, business and reputation. Sky's operational resilience model addresses the linked fields of business continuity, incident management, crisis management and emergency response. The Rewards: There's a reason people can't stop talking about . Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. This role includes a rotational On-Call responsibility. You will be on call for one week on a rotational basis, ensuring timely response to incidents and helping to facilitate efficient resolution of issues outside of regular business hours when required. Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Sky
Operational Readiness, Resilience and Response Manager
Sky Brixton, Devon
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work." This role is an exciting opportunity to join us as a manager in our operational resilience team. Operational Resilience at Sky is more than just Business Continuity. We're a source of expert advice and support for the organisation. Working closely with senior internal and external stakeholders, we provide analysis, insight and solutions that help to keep people, assets and sites safe across the Sky family. The excitement is in the challenge; from strategy development to incident response, we work across the business to support, challenge and upskill the teams that help keep all our people What you'll do: Help shape and lead elements of a best-in-class operational resilience function. Provide clear strategic / tactical level subject matter expertise to meet the wider strategic objectives of the team and the wider Group Resilience function. Own the performance of the Operational Resilience delivery at Sky, maintaining industry leading performance on key metrics such as (but not limited to) incidents; continuity planning; finances and meet agreed SLAs as outlined in resilience strategy. Be a business continuity expert and trusted business partner to senior leaders in the business. Be up to date with and able to implement the most cutting-edge developments in this field. Own and be accountable for maintaining a strong, robust and well-designed, Group-wide control environment, working with Market resilience leads to ensure compliance. Test and improve resilience capabilities through the design and delivery of exercises, stress-tests, reverse stress-tests etc. Liaise with Market resilience leads, ensuring good working relationships, clear and firm governance, support, guidance and collaboration on resilience across the Group. Maintain up to date metrics on Group-wide resilience capability and be able to present in detail up to Executive level at any time. Liaise with a wide network of Stakeholders, ensuring that they are provided with relevant, timely and accurate information which informs and directs business decisions. Manage the delivery of resilience projects, ensuring high standards and efficient project management in all deliverables. Work with key Group stakeholders like commercial and technology teams to ensure full tie-in of resilience principles and ways-of-working. Support senior leadership in the live response to major incidents or crises. Be the first point of contact for both internal and external audit assignments covering crisis, continuity and emergency response. Collaborate with other teams within Group Resilience to contribute towards continuous improvement across the function. Be able to deputise for the Head of Op Resilience when appropriate. What you'll bring: You have an excellent understanding of how resilience enables an organisation and are able to demonstrate the value it adds. Strong leadership qualities and the ability to communicate at the strategic through to the operational levels of the business. Strong problem solver, able to analyse and understand issues, problems or challenges and develop solutions to them. Has the proven ability to think outside of the box, challenge industry norms and adapt quickly to evolving requirements. Proven ability to innovate in the design of processes and solutions to deliver specific outcomes across all areas of operational resilience. Strong stakeholder management, relationship building, influencing, facilitating and presenting skills at every level of business. Solutions focused - measures their output on whether issues, problems or challenges are resolved as a criteria for success. Works iteratively, at a high tempo, delivering quickly and frequently to produce high quality documents and outputs which require little to no rework. Calm under pressure and can execute clear command and control measures in stressful situations. CBCI Qualification Team overview: 'Operational Resilience' is Sky's ability to prepare for, withstand and bounce back from threats and shocks. The goal of Sky's operational resilience capability is to maintain the customer experience and to safeguard Sky's people, business and reputation. Sky's operational resilience model addresses the linked fields of business continuity, incident management, crisis management and emergency response. The Rewards: There's a reason people can't stop talking about . Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. This role includes a rotational On-Call responsibility. You will be on call for one week on a rotational basis, ensuring timely response to incidents and helping to facilitate efficient resolution of issues outside of regular business hours when required. Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Dec 17, 2025
Full time
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work." This role is an exciting opportunity to join us as a manager in our operational resilience team. Operational Resilience at Sky is more than just Business Continuity. We're a source of expert advice and support for the organisation. Working closely with senior internal and external stakeholders, we provide analysis, insight and solutions that help to keep people, assets and sites safe across the Sky family. The excitement is in the challenge; from strategy development to incident response, we work across the business to support, challenge and upskill the teams that help keep all our people What you'll do: Help shape and lead elements of a best-in-class operational resilience function. Provide clear strategic / tactical level subject matter expertise to meet the wider strategic objectives of the team and the wider Group Resilience function. Own the performance of the Operational Resilience delivery at Sky, maintaining industry leading performance on key metrics such as (but not limited to) incidents; continuity planning; finances and meet agreed SLAs as outlined in resilience strategy. Be a business continuity expert and trusted business partner to senior leaders in the business. Be up to date with and able to implement the most cutting-edge developments in this field. Own and be accountable for maintaining a strong, robust and well-designed, Group-wide control environment, working with Market resilience leads to ensure compliance. Test and improve resilience capabilities through the design and delivery of exercises, stress-tests, reverse stress-tests etc. Liaise with Market resilience leads, ensuring good working relationships, clear and firm governance, support, guidance and collaboration on resilience across the Group. Maintain up to date metrics on Group-wide resilience capability and be able to present in detail up to Executive level at any time. Liaise with a wide network of Stakeholders, ensuring that they are provided with relevant, timely and accurate information which informs and directs business decisions. Manage the delivery of resilience projects, ensuring high standards and efficient project management in all deliverables. Work with key Group stakeholders like commercial and technology teams to ensure full tie-in of resilience principles and ways-of-working. Support senior leadership in the live response to major incidents or crises. Be the first point of contact for both internal and external audit assignments covering crisis, continuity and emergency response. Collaborate with other teams within Group Resilience to contribute towards continuous improvement across the function. Be able to deputise for the Head of Op Resilience when appropriate. What you'll bring: You have an excellent understanding of how resilience enables an organisation and are able to demonstrate the value it adds. Strong leadership qualities and the ability to communicate at the strategic through to the operational levels of the business. Strong problem solver, able to analyse and understand issues, problems or challenges and develop solutions to them. Has the proven ability to think outside of the box, challenge industry norms and adapt quickly to evolving requirements. Proven ability to innovate in the design of processes and solutions to deliver specific outcomes across all areas of operational resilience. Strong stakeholder management, relationship building, influencing, facilitating and presenting skills at every level of business. Solutions focused - measures their output on whether issues, problems or challenges are resolved as a criteria for success. Works iteratively, at a high tempo, delivering quickly and frequently to produce high quality documents and outputs which require little to no rework. Calm under pressure and can execute clear command and control measures in stressful situations. CBCI Qualification Team overview: 'Operational Resilience' is Sky's ability to prepare for, withstand and bounce back from threats and shocks. The goal of Sky's operational resilience capability is to maintain the customer experience and to safeguard Sky's people, business and reputation. Sky's operational resilience model addresses the linked fields of business continuity, incident management, crisis management and emergency response. The Rewards: There's a reason people can't stop talking about . Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. This role includes a rotational On-Call responsibility. You will be on call for one week on a rotational basis, ensuring timely response to incidents and helping to facilitate efficient resolution of issues outside of regular business hours when required. Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
WALLACE COLLECTION
Development Manager: Corporate Partnerships
WALLACE COLLECTION
Development Manager: Corporate Partnerships Role Summary The Development Department's key purpose is to increase the generation of income in order to enable the Collection to achieve its core aims and sustain and increase the supporter base of the museum. Alongside a fundraising revenue income target, the Development Department is seeking to raise funds for a masterplan that will reimagine and revitalise the museum's spaces for the 21st century, preserving the charm and unique character of the building while improving access, sustainability and visitor experience. The Development Manager: Corporate Partnerships role is to identify, secure and build new corporate relationships and partnerships that will deliver new income for the Collection. This new position will focus on developing new leads for corporate support, strengthening existing relationships and ensuring the Collection's offer remains attractive in a changing landscape. Close collaboration with all museum departments and strong internal communication will be essential to the post holder's success. This role reports to the Head of Development. Role Description Corporate Strategy and Prospecting Support the Head of Development and Director of Development in the development and implementation of a Corporate Development strategy. Lead on prospect identification, research and cultivation for new corporate partnerships and sponsorships for exhibitions and other projects. Develop a strong prospect pipeline for exhibitions, outreach programmes and corporate membership. Produce engaging and compelling proposals and pitch decks to inspire prospective corporate partners. Attend networking events to help identify potential new partners. Analyse wider sector trends and giving patterns. Account Management and Stewardship Develop strong working relationships with current corporate partners to deliver against contractual obligations and maximise potential to enhance partnerships in the future to deliver future income. Work closely with other teams across the organisation and Development colleagues to ensure all stewardship benefits, including crediting, are delivered in a timely and proactive manner. Be responsible for process, sign-offs, contractual crediting obligations, reviews and deadlines. Create regular updates and impact reports and deliver stewardship events such as private views for partners as required. Prepare briefing notes and presentations as required for the Director and Director of Development ahead of meetings. Assist the Department in constructing donor pipelines, reports and lists on the CRM (Microsoft Dynamics). Prepare due diligence reports on new and existing corporate partners. Finance and Administration Support the prompt and efficient administration of corporate sponsorships, memberships and donations, thanking of key contacts (both from the Director and the Board). Work together with the Development Assistant and Finance office to raise invoices and receipts. Ensure the CRM is up to date and that records are consistent. Other To participate in any way that the Director of Development or Head of Development requires to fulfil the key responsibilities for the department. To communicate clearly and effectively internally and externally, and to foster transparent and excellent relationships with other departments at the Collection. To assist in out-of-office or after-hours activities and Development events as required. Person Specification Essential Proven track record of securing income (including five and/or six figure partnerships) from the corporate sector, ideally gained within a sales or fundraising environment. Experience of preparing corporate partnership agreements or similar legal contracts. Exceptional communicator with an excellent eye for detail. Ability to manage and prioritise a busy workload and to think proactively. High standards of presentation, ability to keep calm under pressure and a pragmatic, problem-solving mindset. Entrepreneurial A collaborator with strong experience of working in partnership with a wide variety of internal and/ or external stakeholders at different seniority levels. Excellent IT skills, confident in the use of Microsoft Office and CRM databases. Enthusiasm and passion for the Wallace Collection. Desirable Experience of working in the charitable or arts sector, with an understanding of the importance of Corporate Philanthropy. Experience of financial data management. Commercial awareness and understanding of corporate needs across various sectors. How to Apply Please complete the Application Form, and the Equal Opportunities Monitoring Form, following the links provided on our website. Please note the equal opportunities form is used for monitoring purposes only and does not form part of the selection process. Both forms should be emailed by midnight 11/01/2026 . Please note late applications or applications via a CV will not be considered. Interviews for the role will take place on, 16/01/2026 . Candidates who have been shortlisted for interview will be contacted after the closing date. Due to the large number of applications we receive, it will not be possible to contact or give feedback to candidates who have not been shortlisted for interview. Start date: As soon as possible Appointment to the role is subject to a satisfactory Basic Disclosure check. The Wallace Collection is an equal opportunities employer and welcomes applications from all sections of the community.
Dec 17, 2025
Full time
Development Manager: Corporate Partnerships Role Summary The Development Department's key purpose is to increase the generation of income in order to enable the Collection to achieve its core aims and sustain and increase the supporter base of the museum. Alongside a fundraising revenue income target, the Development Department is seeking to raise funds for a masterplan that will reimagine and revitalise the museum's spaces for the 21st century, preserving the charm and unique character of the building while improving access, sustainability and visitor experience. The Development Manager: Corporate Partnerships role is to identify, secure and build new corporate relationships and partnerships that will deliver new income for the Collection. This new position will focus on developing new leads for corporate support, strengthening existing relationships and ensuring the Collection's offer remains attractive in a changing landscape. Close collaboration with all museum departments and strong internal communication will be essential to the post holder's success. This role reports to the Head of Development. Role Description Corporate Strategy and Prospecting Support the Head of Development and Director of Development in the development and implementation of a Corporate Development strategy. Lead on prospect identification, research and cultivation for new corporate partnerships and sponsorships for exhibitions and other projects. Develop a strong prospect pipeline for exhibitions, outreach programmes and corporate membership. Produce engaging and compelling proposals and pitch decks to inspire prospective corporate partners. Attend networking events to help identify potential new partners. Analyse wider sector trends and giving patterns. Account Management and Stewardship Develop strong working relationships with current corporate partners to deliver against contractual obligations and maximise potential to enhance partnerships in the future to deliver future income. Work closely with other teams across the organisation and Development colleagues to ensure all stewardship benefits, including crediting, are delivered in a timely and proactive manner. Be responsible for process, sign-offs, contractual crediting obligations, reviews and deadlines. Create regular updates and impact reports and deliver stewardship events such as private views for partners as required. Prepare briefing notes and presentations as required for the Director and Director of Development ahead of meetings. Assist the Department in constructing donor pipelines, reports and lists on the CRM (Microsoft Dynamics). Prepare due diligence reports on new and existing corporate partners. Finance and Administration Support the prompt and efficient administration of corporate sponsorships, memberships and donations, thanking of key contacts (both from the Director and the Board). Work together with the Development Assistant and Finance office to raise invoices and receipts. Ensure the CRM is up to date and that records are consistent. Other To participate in any way that the Director of Development or Head of Development requires to fulfil the key responsibilities for the department. To communicate clearly and effectively internally and externally, and to foster transparent and excellent relationships with other departments at the Collection. To assist in out-of-office or after-hours activities and Development events as required. Person Specification Essential Proven track record of securing income (including five and/or six figure partnerships) from the corporate sector, ideally gained within a sales or fundraising environment. Experience of preparing corporate partnership agreements or similar legal contracts. Exceptional communicator with an excellent eye for detail. Ability to manage and prioritise a busy workload and to think proactively. High standards of presentation, ability to keep calm under pressure and a pragmatic, problem-solving mindset. Entrepreneurial A collaborator with strong experience of working in partnership with a wide variety of internal and/ or external stakeholders at different seniority levels. Excellent IT skills, confident in the use of Microsoft Office and CRM databases. Enthusiasm and passion for the Wallace Collection. Desirable Experience of working in the charitable or arts sector, with an understanding of the importance of Corporate Philanthropy. Experience of financial data management. Commercial awareness and understanding of corporate needs across various sectors. How to Apply Please complete the Application Form, and the Equal Opportunities Monitoring Form, following the links provided on our website. Please note the equal opportunities form is used for monitoring purposes only and does not form part of the selection process. Both forms should be emailed by midnight 11/01/2026 . Please note late applications or applications via a CV will not be considered. Interviews for the role will take place on, 16/01/2026 . Candidates who have been shortlisted for interview will be contacted after the closing date. Due to the large number of applications we receive, it will not be possible to contact or give feedback to candidates who have not been shortlisted for interview. Start date: As soon as possible Appointment to the role is subject to a satisfactory Basic Disclosure check. The Wallace Collection is an equal opportunities employer and welcomes applications from all sections of the community.
Sky
Operational Resilience, Readiness and Response Manager (12 months FTC/Secondment)
Sky Romford, Essex
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work." This role is an exciting opportunity to join us as a manager in our operational resilience team. Operational Resilience at Sky is more than just Business Continuity. We're a source of expert advice and support for the organisation. Working closely with senior internal and external stakeholders, we provide analysis, insight and solutions that help to keep people, assets and sites safe across the Sky family. The excitement is in the challenge; from strategy development to incident response, we work across the business to support, challenge and upskill the teams that help keep all our people What you'll do: Help shape and lead elements of a best-in-class operational resilience function. Provide clear strategic / tactical level subject matter expertise to meet the wider strategic objectives of the team and the wider Group Resilience function. Own the performance of the Operational Resilience delivery at Sky, maintaining industry leading performance on key metrics such as (but not limited to) incidents; continuity planning; finances and meet agreed SLAs as outlined in resilience strategy. Be a business continuity expert and trusted business partner to senior leaders in the business. Be up to date with and able to implement the most cutting-edge developments in this field. Own and be accountable for maintaining a strong, robust and well-designed, Group-wide control environment, working with Market resilience leads to ensure compliance. Test and improve resilience capabilities through the design and delivery of exercises, stress-tests, reverse stress-tests etc. Liaise with Market resilience leads, ensuring good working relationships, clear and firm governance, support, guidance and collaboration on resilience across the Group. Maintain up to date metrics on Group-wide resilience capability and be able to present in detail up to Executive level at any time. Liaise with a wide network of Stakeholders, ensuring that they are provided with relevant, timely and accurate information which informs and directs business decisions. Manage the delivery of resilience projects, ensuring high standards and efficient project management in all deliverables. Work with key Group stakeholders like commercial and technology teams to ensure full tie-in of resilience principles and ways-of-working. Support senior leadership in the live response to major incidents or crises. Be the first point of contact for both internal and external audit assignments covering crisis, continuity and emergency response. Collaborate with other teams within Group Resilience to contribute towards continuous improvement across the function. Be able to deputise for the Head of Op Resilience when appropriate. What you'll bring: You have an excellent understanding of how resilience enables an organisation and are able to demonstrate the value it adds. Strong leadership qualities and the ability to communicate at the strategic through to the operational levels of the business. Strong problem solver, able to analyse and understand issues, problems or challenges and develop solutions to them. Has the proven ability to think outside of the box, challenge industry norms and adapt quickly to evolving requirements. Proven ability to innovate in the design of processes and solutions to deliver specific outcomes across all areas of operational resilience. Strong stakeholder management, relationship building, influencing, facilitating and presenting skills at every level of business. Solutions focused - measures their output on whether issues, problems or challenges are resolved as a criteria for success. Works iteratively, at a high tempo, delivering quickly and frequently to produce high quality documents and outputs which require little to no rework. Calm under pressure and can execute clear command and control measures in stressful situations. CBCI Qualification Team overview: 'Operational Resilience' is Sky's ability to prepare for, withstand and bounce back from threats and shocks. The goal of Sky's operational resilience capability is to maintain the customer experience and to safeguard Sky's people, business and reputation. Sky's operational resilience model addresses the linked fields of business continuity, incident management, crisis management and emergency response. The Rewards: There's a reason people can't stop talking about . Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. This role includes a rotational On-Call responsibility. You will be on call for one week on a rotational basis, ensuring timely response to incidents and helping to facilitate efficient resolution of issues outside of regular business hours when required. Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Dec 17, 2025
Full time
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work." This role is an exciting opportunity to join us as a manager in our operational resilience team. Operational Resilience at Sky is more than just Business Continuity. We're a source of expert advice and support for the organisation. Working closely with senior internal and external stakeholders, we provide analysis, insight and solutions that help to keep people, assets and sites safe across the Sky family. The excitement is in the challenge; from strategy development to incident response, we work across the business to support, challenge and upskill the teams that help keep all our people What you'll do: Help shape and lead elements of a best-in-class operational resilience function. Provide clear strategic / tactical level subject matter expertise to meet the wider strategic objectives of the team and the wider Group Resilience function. Own the performance of the Operational Resilience delivery at Sky, maintaining industry leading performance on key metrics such as (but not limited to) incidents; continuity planning; finances and meet agreed SLAs as outlined in resilience strategy. Be a business continuity expert and trusted business partner to senior leaders in the business. Be up to date with and able to implement the most cutting-edge developments in this field. Own and be accountable for maintaining a strong, robust and well-designed, Group-wide control environment, working with Market resilience leads to ensure compliance. Test and improve resilience capabilities through the design and delivery of exercises, stress-tests, reverse stress-tests etc. Liaise with Market resilience leads, ensuring good working relationships, clear and firm governance, support, guidance and collaboration on resilience across the Group. Maintain up to date metrics on Group-wide resilience capability and be able to present in detail up to Executive level at any time. Liaise with a wide network of Stakeholders, ensuring that they are provided with relevant, timely and accurate information which informs and directs business decisions. Manage the delivery of resilience projects, ensuring high standards and efficient project management in all deliverables. Work with key Group stakeholders like commercial and technology teams to ensure full tie-in of resilience principles and ways-of-working. Support senior leadership in the live response to major incidents or crises. Be the first point of contact for both internal and external audit assignments covering crisis, continuity and emergency response. Collaborate with other teams within Group Resilience to contribute towards continuous improvement across the function. Be able to deputise for the Head of Op Resilience when appropriate. What you'll bring: You have an excellent understanding of how resilience enables an organisation and are able to demonstrate the value it adds. Strong leadership qualities and the ability to communicate at the strategic through to the operational levels of the business. Strong problem solver, able to analyse and understand issues, problems or challenges and develop solutions to them. Has the proven ability to think outside of the box, challenge industry norms and adapt quickly to evolving requirements. Proven ability to innovate in the design of processes and solutions to deliver specific outcomes across all areas of operational resilience. Strong stakeholder management, relationship building, influencing, facilitating and presenting skills at every level of business. Solutions focused - measures their output on whether issues, problems or challenges are resolved as a criteria for success. Works iteratively, at a high tempo, delivering quickly and frequently to produce high quality documents and outputs which require little to no rework. Calm under pressure and can execute clear command and control measures in stressful situations. CBCI Qualification Team overview: 'Operational Resilience' is Sky's ability to prepare for, withstand and bounce back from threats and shocks. The goal of Sky's operational resilience capability is to maintain the customer experience and to safeguard Sky's people, business and reputation. Sky's operational resilience model addresses the linked fields of business continuity, incident management, crisis management and emergency response. The Rewards: There's a reason people can't stop talking about . Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. This role includes a rotational On-Call responsibility. You will be on call for one week on a rotational basis, ensuring timely response to incidents and helping to facilitate efficient resolution of issues outside of regular business hours when required. Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

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