Let's face it, a company whose mission is human transformation better have some fresh thinking about the employer/employee relationship. We do. We can't cram it all in here, but you'll start noticing it from the first interview. Even our candidate experience is different. And when you get an offer from us (and accept it), you get way more than a paycheck. You get a personal BetterUp Coach, a development plan, a trained and coached manager, the most amazing team you've ever met (yes, each with their own personal BetterUp Coach), and most importantly, work that matters. This makes for a remarkably focused and fulfilling work experience. Frankly, it's not for everyone. But for people with fire in their belly, it's a game-changing, career-defining, soul-lifting move. Join us and we promise you the most intense and fulfilling years of your career, doing life-changing work in a fun, inventive, soulful culture. If that sounds exciting-and the job description below feels like a fit-we really should start talking. What You'll Do Executive Relationship Orchestration Build and deepen strategic, executive to senior-level partnerships across global key accounts. Expand multi-threaded sponsorship by identifying and cultivating new champions and influencers in new parts of the business Position BetterUp as a transformation partner by aligning with the customer's C-Suite objectives, vision and strategic priorities. Value Stewardship Lead Business Value Reviews (BVRs) to showcase, define, measure, and communicate the value of BetterUp's Human Transformation Platform aligned to customer outcomes mapped from the pre-sales cycle. Co-develop strategic roadmaps that drive long-term value realization and business transformation anchored to adoption & utilization of the platform. Guide BetterUp and customer teams toward shared success metrics through proactive planning and alignment. Account Leadership Own customer health and retention across complex, multi-product customer engagements. Identify early signals of risk or opportunity and drive cross-functional mitigation or acceleration strategies. Serve as the voice of the customer internally, influencing BetterUp teams to prioritize client success. Innovation & AI Enablement Leverage AI tools to streamline workflows, analyze trends, and enhance customer-facing deliverables. Drive AI adoption internally and externally by modeling practical, effective use cases. Continuously experiment and iterate on ways to increase scale, efficiency, and strategic insight using AI. Narrative Building & Influence Craft compelling value narratives that link BetterUp's platform to customer strategy and transformation goals. Influence data-driven storytelling that drives urgency, alignment, and advocacy with our People Insights Consultants (PICs) Influence senior stakeholders to take bold action in support of long-term impact. Market & Product Insights Capture and share actionable customer insights that inform BetterUp's product and go-to-market strategy. Identify patterns and themes across accounts to surface scalable opportunities and risks. Advocate for the evolving needs of enterprise clients to shape platform innovation and services. Change Leadership & Strategic Agility Lead customers through complexity and organizational change with confidence and empathy. Thrive in ambiguity and adapt quickly to shifting priorities or business environments. Champion new ways of working, continuously improving processes and outcomes through innovation. What We're Looking For Proven success managing strategic, high-stakes customer relationships within global enterprise environments, including C-suite stakeholders across HR, Operations, and Business Units. Experience with complex SaaS ecosystems-especially in Human Capital Management, Employee Experience, or Organizational Effectiveness. Track record of delivering measurable value through structured frameworks, such as Business Value Reviews, ROI storytelling, or health assessments. Demonstrated AI fluency-both in using tools (e.g., ChatGPT, workflow automation) to enhance productivity and in helping clients adapt to new ways of working through AI Consultative and prescriptive approach with the ability to challenge clients constructively, ground expectations, and steer strategic outcomes without losing trust. Multi-threaded project and relationship management experience, including leading cross-functional workstreams across internal teams, external stakeholders, and global time zones. Strong business acumen and vertical-specific knowledge, with the ability to quickly understand customer-specific challenges and translate platform capabilities into strategic solutions. Inspirational influence and executive presence, with the ability to shift mindset, spark behavior change, and elevate BetterUp's thought leadership in key conversations. Proactive, adaptable mindset-you anticipate challenges before they arise and leverage innovation to drive efficiency, scale, and customer delight. Travel expectations 25-50% Ideal Profile: SaaS Industry Experience (Required): 3-6 years total experience with direct Customer Success roles in a SaaS environment. Demonstrated success in value realization, customer engagement, and driving retention. Consulting Experience (Preferred, Light): 2-4 years in management consulting, strategy, or tech consulting. Should bring structured problem solving, client-facing poise, and strategic thinking-but not be so heavily rooted in consulting that they lack operational experience. Customer Ownership & Strategic Account Management: Proven ability to own a book of business and manage the post-sale lifecycle, ideally for mid-market or enterprise accounts. Comfort working with cross-functional stakeholders (e.g., Sales, Product, Marketing) to deliver end-to-end customer value. Key Competencies Retention & Value Delivery: A track record of driving customer outcomes that translate into renewals and upsell opportunities. Experience in proactive account planning and customer health monitoring. GTM & Product Partnership: Has played a role in feedback loops between customers and Product/GTM teams. Able to influence roadmap conversations and translate customer needs into product insights. Operational Rigor & Adaptability: Strong project or program management chops-able to navigate ambiguity, juggle priorities, and pivot quickly when needed. Preferred Soft Skills Executive Presence & Communication: Polished communicator comfortable interfacing with senior stakeholders. Collaboration-First Mindset: Works cross-functionally and can rally internal teams around customer goals. Benefits: At BetterUp, we are committed to living out our mission every day and that starts with providing benefits that allow our employees to care for themselves, support their families, and give back to their community. Access to BetterUp coaching; one for you and one for a friend or family member A competitive compensation plan with opportunity for advancement Flexible paid time off Per year: All country/federal holidays observed 4 BetterUp Inner Workdays ( ) 5 Volunteer Days to give back Learning and Development stipend Company wide Summer & Winter breaks Year-round charitable contribution of your choice on behalf of BetterUp We are dedicated to building diverse teams that fuel an authentic workplace and sense of belonging for each and every employee. We know applying for a job can be intimidating, please don't hesitate to reach out - we encourage everyone interested in joining us to apply. BetterUp Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, disability, genetics, gender, sexual orientation, age, marital status, veteran status. In addition to federal law requirements, BetterUp Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Protecting your privacy and treating your personal information with care is very important to us, and central to the entire BetterUp family. By submitting your application, you acknowledge that your personal information will be processed in accordance with our Applicant Privacy Notice . If you have any questions about the privacy of your personal information or your rights with regards to your personal information, please reach out to . click apply for full job details
Aug 01, 2025
Full time
Let's face it, a company whose mission is human transformation better have some fresh thinking about the employer/employee relationship. We do. We can't cram it all in here, but you'll start noticing it from the first interview. Even our candidate experience is different. And when you get an offer from us (and accept it), you get way more than a paycheck. You get a personal BetterUp Coach, a development plan, a trained and coached manager, the most amazing team you've ever met (yes, each with their own personal BetterUp Coach), and most importantly, work that matters. This makes for a remarkably focused and fulfilling work experience. Frankly, it's not for everyone. But for people with fire in their belly, it's a game-changing, career-defining, soul-lifting move. Join us and we promise you the most intense and fulfilling years of your career, doing life-changing work in a fun, inventive, soulful culture. If that sounds exciting-and the job description below feels like a fit-we really should start talking. What You'll Do Executive Relationship Orchestration Build and deepen strategic, executive to senior-level partnerships across global key accounts. Expand multi-threaded sponsorship by identifying and cultivating new champions and influencers in new parts of the business Position BetterUp as a transformation partner by aligning with the customer's C-Suite objectives, vision and strategic priorities. Value Stewardship Lead Business Value Reviews (BVRs) to showcase, define, measure, and communicate the value of BetterUp's Human Transformation Platform aligned to customer outcomes mapped from the pre-sales cycle. Co-develop strategic roadmaps that drive long-term value realization and business transformation anchored to adoption & utilization of the platform. Guide BetterUp and customer teams toward shared success metrics through proactive planning and alignment. Account Leadership Own customer health and retention across complex, multi-product customer engagements. Identify early signals of risk or opportunity and drive cross-functional mitigation or acceleration strategies. Serve as the voice of the customer internally, influencing BetterUp teams to prioritize client success. Innovation & AI Enablement Leverage AI tools to streamline workflows, analyze trends, and enhance customer-facing deliverables. Drive AI adoption internally and externally by modeling practical, effective use cases. Continuously experiment and iterate on ways to increase scale, efficiency, and strategic insight using AI. Narrative Building & Influence Craft compelling value narratives that link BetterUp's platform to customer strategy and transformation goals. Influence data-driven storytelling that drives urgency, alignment, and advocacy with our People Insights Consultants (PICs) Influence senior stakeholders to take bold action in support of long-term impact. Market & Product Insights Capture and share actionable customer insights that inform BetterUp's product and go-to-market strategy. Identify patterns and themes across accounts to surface scalable opportunities and risks. Advocate for the evolving needs of enterprise clients to shape platform innovation and services. Change Leadership & Strategic Agility Lead customers through complexity and organizational change with confidence and empathy. Thrive in ambiguity and adapt quickly to shifting priorities or business environments. Champion new ways of working, continuously improving processes and outcomes through innovation. What We're Looking For Proven success managing strategic, high-stakes customer relationships within global enterprise environments, including C-suite stakeholders across HR, Operations, and Business Units. Experience with complex SaaS ecosystems-especially in Human Capital Management, Employee Experience, or Organizational Effectiveness. Track record of delivering measurable value through structured frameworks, such as Business Value Reviews, ROI storytelling, or health assessments. Demonstrated AI fluency-both in using tools (e.g., ChatGPT, workflow automation) to enhance productivity and in helping clients adapt to new ways of working through AI Consultative and prescriptive approach with the ability to challenge clients constructively, ground expectations, and steer strategic outcomes without losing trust. Multi-threaded project and relationship management experience, including leading cross-functional workstreams across internal teams, external stakeholders, and global time zones. Strong business acumen and vertical-specific knowledge, with the ability to quickly understand customer-specific challenges and translate platform capabilities into strategic solutions. Inspirational influence and executive presence, with the ability to shift mindset, spark behavior change, and elevate BetterUp's thought leadership in key conversations. Proactive, adaptable mindset-you anticipate challenges before they arise and leverage innovation to drive efficiency, scale, and customer delight. Travel expectations 25-50% Ideal Profile: SaaS Industry Experience (Required): 3-6 years total experience with direct Customer Success roles in a SaaS environment. Demonstrated success in value realization, customer engagement, and driving retention. Consulting Experience (Preferred, Light): 2-4 years in management consulting, strategy, or tech consulting. Should bring structured problem solving, client-facing poise, and strategic thinking-but not be so heavily rooted in consulting that they lack operational experience. Customer Ownership & Strategic Account Management: Proven ability to own a book of business and manage the post-sale lifecycle, ideally for mid-market or enterprise accounts. Comfort working with cross-functional stakeholders (e.g., Sales, Product, Marketing) to deliver end-to-end customer value. Key Competencies Retention & Value Delivery: A track record of driving customer outcomes that translate into renewals and upsell opportunities. Experience in proactive account planning and customer health monitoring. GTM & Product Partnership: Has played a role in feedback loops between customers and Product/GTM teams. Able to influence roadmap conversations and translate customer needs into product insights. Operational Rigor & Adaptability: Strong project or program management chops-able to navigate ambiguity, juggle priorities, and pivot quickly when needed. Preferred Soft Skills Executive Presence & Communication: Polished communicator comfortable interfacing with senior stakeholders. Collaboration-First Mindset: Works cross-functionally and can rally internal teams around customer goals. Benefits: At BetterUp, we are committed to living out our mission every day and that starts with providing benefits that allow our employees to care for themselves, support their families, and give back to their community. Access to BetterUp coaching; one for you and one for a friend or family member A competitive compensation plan with opportunity for advancement Flexible paid time off Per year: All country/federal holidays observed 4 BetterUp Inner Workdays ( ) 5 Volunteer Days to give back Learning and Development stipend Company wide Summer & Winter breaks Year-round charitable contribution of your choice on behalf of BetterUp We are dedicated to building diverse teams that fuel an authentic workplace and sense of belonging for each and every employee. We know applying for a job can be intimidating, please don't hesitate to reach out - we encourage everyone interested in joining us to apply. BetterUp Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, disability, genetics, gender, sexual orientation, age, marital status, veteran status. In addition to federal law requirements, BetterUp Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Protecting your privacy and treating your personal information with care is very important to us, and central to the entire BetterUp family. By submitting your application, you acknowledge that your personal information will be processed in accordance with our Applicant Privacy Notice . If you have any questions about the privacy of your personal information or your rights with regards to your personal information, please reach out to . click apply for full job details
Head of Customer Success - Value Enhancement page is loaded Head of Customer Success - Value Enhancement Apply locations Remote - UK Vesta time type Full time posted on Posted 14 Days Ago time left to apply End Date: July 31, 2025 (30+ days left to apply) job requisition id R45507 Job Description: Head of Customer Success - Value Enhancement - Greycon Software Ltd UK Location: Remote About Greycon: Greycon Software Ltd., established in 1985 and part of the Vesta Software Group since 2019, is a global leader in providing specialized supply chain planning, optimization, scheduling, and Manufacturing Execution Systems (MES). We serve roll-based and flat-sheet manufacturing industries, including Paper & Board, Metals, Nonwovens, Plastic Films & Flexible Packaging, Converting, and Printing. Our solutions, like the industry-leading X-Trim (Trim Optimization) and GreyconMill (MES), are critical to operations in over 500 plants across more than 45 countries, helping manufacturers reduce waste, improve efficiency, and enhance visibility. Role Overview: We are seeking a strategic and results-oriented Customer Success Senior Manager to build, lead, and develop a new, dedicated Customer Success Management (CSM) team from the ground up. This is a pivotal role focused on driving significant revenue growth from our existing industrial manufacturing customer base, specifically those utilizing our X-Trim and GreyconMill software solutions. The primary mandate is to maximize Net Revenue Retention (NRR) and expansion revenue through proactive renewal management, securing value-based uplifts, and identifying and executing upsell/cross-sell opportunities. You will be instrumental in shaping our customer success strategy for growth and ensuring our customers achieve maximum value from their investment in Greycon technology. Key Responsibilities: Team Leadership & Development: Recruit, hire, onboard, train, mentor, and manage performance for a new team of high-caliber CSMs focused on growth targets. Foster a collaborative, results-driven, and customer-centric team culture. Growth Strategy & Execution: Design, implement, and refine the customer success strategy specifically aimed at increasing NRR, driving renewal uplifts, and generating expansion revenue (upsell/cross-sell) within the X-Trim and GreyconMill customer segments. Develop and maintain playbooks for key engagement points (e.g., value realization, QBRs, renewal negotiation, expansion identification). Performance Management & Reporting: Define, track, and report on key performance indicators (KPIs) including NRR, expansion revenue, renewal rates, uplift percentage, product adoption, customer health scores, and churn. Communicate performance and insights effectively to senior leadership. Cross-Functional Collaboration: Establish and optimize robust collaboration processes and communication protocols with New Business Sales, Technical Support, Key Account Directors (or equivalent), and Product Management teams. Ensure seamless sales-to-CS handoffs and clear rules of engagement for expansion opportunities. Value Realization & Customer Health: Oversee the development and implementation of frameworks to quantify and demonstrate the ROI and value customers achieve with X-Trim and GreyconMill. Monitor overall customer health, manage strategic escalations, and ensure proactive engagement to mitigate risk and identify growth potential. Process & Technology Optimization: Drive the selection, implementation, and adoption of Customer Success technology (e.g., Customer Success Platforms like Gainsight, Totango, ChurnZero) integrated with CRM. Continuously refine CS processes and workflows for efficiency and effectiveness. Drive Product Adoption & Expansion: Lead the team in identifying opportunities to increase customer adoption of key X-Trim and GreyconMill features and proactively uncover and qualify upsell/cross-sell opportunities based on customer needs and value achieved. Customer Advocacy & Feedback: Act as a senior point of contact for key customer relationships and serve as an internal advocate for customer needs, channeling feedback to Product and other relevant teams. Required Qualifications: Proven experience (5+ years) in B2B SaaS Customer Success, Account Management, or a related field, with demonstrable experience in a leadership or management role. Strong commercial acumen with a proven track record of achieving and exceeding targets related to Net Revenue Retention (NRR), expansion revenue (upsell/cross-sell), and renewal management. Experience building, managing, coaching, and developing high-performing teams. Deep understanding of customer success principles, methodologies, and best practices in a B2B software environment. Excellent communication, interpersonal, negotiation, and presentation skills, with the ability to build strong relationships and influence stakeholders at all levels (technical users to C-suite). Strong analytical, strategic thinking, and problem-solving skills; data-driven approach to decision-making. Experience defining, implementing, and optimizing customer success processes and workflows. Proficiency with CRM software (e.g., Salesforce) and Customer Success Platforms (e.g., Gainsight, Totango, ChurnZero). Ability to understand and articulate the value proposition of complex technical software solutions. Preferred Qualifications: Direct experience within the industrial manufacturing sector, particularly roll-based or flat-sheet industries (Paper & Board, Metals, Plastics, Nonwovens, Converting). Experience with Manufacturing Execution Systems (MES), Supply Chain Planning, or Optimisation software. Experience successfully building and scaling a customer success function or team from an early stage. What We Offer: A unique opportunity to build and shape a critical new function within a well-established, global software leader. The chance to make a significant impact on Greycon's growth trajectory and customer success. Collaboration with a highly experienced team and engagement with leading manufacturers worldwide. Competitive salary and benefits package. A dynamic and innovative work environment within the supportive structure of Vesta Software Group. Business Unit: Greycon - London Scheduled Weekly Hours: 37.5 Number of Openings Available: 1 Worker Type: Regular Career Site: More About Jonas Software: Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain. Jonas' vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of 'Software for Life' and as an ambassador for technology, product innovation, quality, and customer service. Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals. Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia New Zealand and Africa. Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P/TSX 60. IS THIS YOU? About Us At Vesta, we have long realised that our greatest asset is our employee base. As such we strive to provide our team with a fantastic working environment and an enriching career, which we know will translate into world-class service to our valued clients. This allows Vesta Software Group to maintain and extend our lead as the premier software and services provider in each of our markets. If being part of a growing organization that moves at a fast pace and constantly strives to get better each and every day is what you are looking for, then we want to hear from you. Everyone has heard the sports analogy "to be the best, you have to beat the best"; well at Vesta Software Group we have tweaked that slightly to fit vertical market software. We believe to be the best you have to hire and retain the best Vesta Software Group is an Equal Opportunity Employer. If you need accommodation for a disability at any stage of the application process or want more information on our accommodation policies, contact recruitment at Vesta Software Group is part of a CSI group of companies.
Jul 31, 2025
Full time
Head of Customer Success - Value Enhancement page is loaded Head of Customer Success - Value Enhancement Apply locations Remote - UK Vesta time type Full time posted on Posted 14 Days Ago time left to apply End Date: July 31, 2025 (30+ days left to apply) job requisition id R45507 Job Description: Head of Customer Success - Value Enhancement - Greycon Software Ltd UK Location: Remote About Greycon: Greycon Software Ltd., established in 1985 and part of the Vesta Software Group since 2019, is a global leader in providing specialized supply chain planning, optimization, scheduling, and Manufacturing Execution Systems (MES). We serve roll-based and flat-sheet manufacturing industries, including Paper & Board, Metals, Nonwovens, Plastic Films & Flexible Packaging, Converting, and Printing. Our solutions, like the industry-leading X-Trim (Trim Optimization) and GreyconMill (MES), are critical to operations in over 500 plants across more than 45 countries, helping manufacturers reduce waste, improve efficiency, and enhance visibility. Role Overview: We are seeking a strategic and results-oriented Customer Success Senior Manager to build, lead, and develop a new, dedicated Customer Success Management (CSM) team from the ground up. This is a pivotal role focused on driving significant revenue growth from our existing industrial manufacturing customer base, specifically those utilizing our X-Trim and GreyconMill software solutions. The primary mandate is to maximize Net Revenue Retention (NRR) and expansion revenue through proactive renewal management, securing value-based uplifts, and identifying and executing upsell/cross-sell opportunities. You will be instrumental in shaping our customer success strategy for growth and ensuring our customers achieve maximum value from their investment in Greycon technology. Key Responsibilities: Team Leadership & Development: Recruit, hire, onboard, train, mentor, and manage performance for a new team of high-caliber CSMs focused on growth targets. Foster a collaborative, results-driven, and customer-centric team culture. Growth Strategy & Execution: Design, implement, and refine the customer success strategy specifically aimed at increasing NRR, driving renewal uplifts, and generating expansion revenue (upsell/cross-sell) within the X-Trim and GreyconMill customer segments. Develop and maintain playbooks for key engagement points (e.g., value realization, QBRs, renewal negotiation, expansion identification). Performance Management & Reporting: Define, track, and report on key performance indicators (KPIs) including NRR, expansion revenue, renewal rates, uplift percentage, product adoption, customer health scores, and churn. Communicate performance and insights effectively to senior leadership. Cross-Functional Collaboration: Establish and optimize robust collaboration processes and communication protocols with New Business Sales, Technical Support, Key Account Directors (or equivalent), and Product Management teams. Ensure seamless sales-to-CS handoffs and clear rules of engagement for expansion opportunities. Value Realization & Customer Health: Oversee the development and implementation of frameworks to quantify and demonstrate the ROI and value customers achieve with X-Trim and GreyconMill. Monitor overall customer health, manage strategic escalations, and ensure proactive engagement to mitigate risk and identify growth potential. Process & Technology Optimization: Drive the selection, implementation, and adoption of Customer Success technology (e.g., Customer Success Platforms like Gainsight, Totango, ChurnZero) integrated with CRM. Continuously refine CS processes and workflows for efficiency and effectiveness. Drive Product Adoption & Expansion: Lead the team in identifying opportunities to increase customer adoption of key X-Trim and GreyconMill features and proactively uncover and qualify upsell/cross-sell opportunities based on customer needs and value achieved. Customer Advocacy & Feedback: Act as a senior point of contact for key customer relationships and serve as an internal advocate for customer needs, channeling feedback to Product and other relevant teams. Required Qualifications: Proven experience (5+ years) in B2B SaaS Customer Success, Account Management, or a related field, with demonstrable experience in a leadership or management role. Strong commercial acumen with a proven track record of achieving and exceeding targets related to Net Revenue Retention (NRR), expansion revenue (upsell/cross-sell), and renewal management. Experience building, managing, coaching, and developing high-performing teams. Deep understanding of customer success principles, methodologies, and best practices in a B2B software environment. Excellent communication, interpersonal, negotiation, and presentation skills, with the ability to build strong relationships and influence stakeholders at all levels (technical users to C-suite). Strong analytical, strategic thinking, and problem-solving skills; data-driven approach to decision-making. Experience defining, implementing, and optimizing customer success processes and workflows. Proficiency with CRM software (e.g., Salesforce) and Customer Success Platforms (e.g., Gainsight, Totango, ChurnZero). Ability to understand and articulate the value proposition of complex technical software solutions. Preferred Qualifications: Direct experience within the industrial manufacturing sector, particularly roll-based or flat-sheet industries (Paper & Board, Metals, Plastics, Nonwovens, Converting). Experience with Manufacturing Execution Systems (MES), Supply Chain Planning, or Optimisation software. Experience successfully building and scaling a customer success function or team from an early stage. What We Offer: A unique opportunity to build and shape a critical new function within a well-established, global software leader. The chance to make a significant impact on Greycon's growth trajectory and customer success. Collaboration with a highly experienced team and engagement with leading manufacturers worldwide. Competitive salary and benefits package. A dynamic and innovative work environment within the supportive structure of Vesta Software Group. Business Unit: Greycon - London Scheduled Weekly Hours: 37.5 Number of Openings Available: 1 Worker Type: Regular Career Site: More About Jonas Software: Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain. Jonas' vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of 'Software for Life' and as an ambassador for technology, product innovation, quality, and customer service. Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals. Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia New Zealand and Africa. Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P/TSX 60. IS THIS YOU? About Us At Vesta, we have long realised that our greatest asset is our employee base. As such we strive to provide our team with a fantastic working environment and an enriching career, which we know will translate into world-class service to our valued clients. This allows Vesta Software Group to maintain and extend our lead as the premier software and services provider in each of our markets. If being part of a growing organization that moves at a fast pace and constantly strives to get better each and every day is what you are looking for, then we want to hear from you. Everyone has heard the sports analogy "to be the best, you have to beat the best"; well at Vesta Software Group we have tweaked that slightly to fit vertical market software. We believe to be the best you have to hire and retain the best Vesta Software Group is an Equal Opportunity Employer. If you need accommodation for a disability at any stage of the application process or want more information on our accommodation policies, contact recruitment at Vesta Software Group is part of a CSI group of companies.
This senior leadership role is responsible for managing the EMEI sales team who are responsible for expanding TT's revenue, market share and client base through identifying new opportunities, building relationships and increasing revenue in our EMEI region What Will You Be Involved With? Develop and Execute Sales Strategies Create and implement sales plans Possess a deep understanding of Client Needs Knowledge of Market Trends & Regulations Drive Revenue Growth by hitting team and company sales and revenue targets through securing new clients and upselling to existing clients Responsible for meeting and exceeding quarterly and yearly sales and revenue targets Cross Selling collaboration with other Heads of Sales across all lines of the Trading Technologies business. Team Leadership Hire, train, manage and motivate a high performing sales team Manage team territories Review team priorities weekly through weekly team and one on one meetings Support the team through client meeting preparation and guidance Help form and implement the sales targets along with their commission packages Track deal momentum to identify when it has stalled and help sales bring it back to life Quarterly reviews of sales teams forecast, pipeline and plans. Perform bi annual reviews of the team Sales Process Management Oversee sales process from lead generation to closing Conduct regular pipeline and forecast reviews with your individual team members ensuring data accuracy and proper qualification Quarterly & Annual and Forecasting & Planning Ensure proper sales and revenue forecasts Revenue Generation Build and maintain relationships with the client and prospect base Develop strategies with the sales team to keep momentum in deals and close in a timely manner. Create & support pipeline generation activities Support the team in managing the full process lifecycle from quote to cash Proposal Building & Negotiation Work with the individual Sales Executives to build proposals that demonstrate TT's value along with creating a commercial proposition that is compelling to the client. Work with the Sales Executives on the contracts and negotiation process. Serving as a point of escalation and issue resolution, working closely with legal to ensure compliance with company policies Reporting and Analytics Report on pipeline and sales statistics Forecast future revenue & sales numbers KPI Tracking & Analysis Establish and track KPI's for the team to measure sales success Relationship Building and Management Establish and foster partnerships and relationships with key customers Build and grow internal relationships across functions Attend industry specific conferences and networking events Be a panelist speaker for industry relevant topics Cross Functional Collaboration Business Development: Work with Business Development on market trends and competition battlecards Finance: Ensure alignment on standard and non standard deals, proposal structure and deal margin Cross Collaboration with all TT Lines of Business (LOB): Coordinate introductions, sales meetings, solutions, proposals and negotiations Legal : Work closely with legal to keep momentum behind negotiations while protecting the company Marketing: Develop messaging around go to market campaigns and key strategic areas for the firm, as well as the target client base and key personas. Service Management: Join quarterly service reviews with key clients What Will You Bring to the Table? 15+ years of experience in Financial Technology Sales Experience in complex enterprise sales Futures and Options, Listed Equity Options, Equities experience preferred. Fixed Income and FX nice to have Good understanding of technology Prior leadership experience Bachelors Degree or above Strong Communication and Interpersonal Skills both verbally and written. Proven organizational and team management skills Proficiency in the G-Suite and Salesforce What We Bring to the Table: Competitive benefits, including medical, dental, vision, GTL & GIP schemes, and pension Flexible work schedules - with some remote work. 25 PTO (paid time off) days per year with the ability to roll over days into the following year, 1 day per year available for volunteering, 2 Training days per year to allow uninterrupted professional development, 1 additional PTO day added during milestone year, a robust paid holiday schedule with early dismissal, and generous parental leave (for all genders and staff, including adoptive parents) The company provided top-of-the-line tech resources and a tech accessories budget for monitors, headphones, keyboards, and office equipment. Subsidy contributions toward gym memberships and health/wellness initiatives (including discounted healthcare premiums, healthy meal delivery programmes, or smoking cessation) Milestone anniversary bonuses Forward-thinking, a culture-based organization with collaborative teams that promote diversity and inclusion Trading Technologies is a Software-as-a-Service (SaaS) technology platform provider to the global capital markets industry. The company's award-winning TT platform connects to the world's major international exchanges and liquidity venues in listed derivatives alongside a growing number of asset classes, including fixed income and cryptocurrencies. The TT platform delivers advanced tools for trade execution and order management, market data solutions, analytics, trade surveillance, risk management, and infrastructure services to the world's leading sell-side institutions, buy-side firms, and exchanges. The company's blue-chip client base includes Tier 1 banks as well as brokers, money managers, hedge funds, proprietary traders, Commodity Trading Advisors (CTAs), commercial hedgers, and risk managers. These firms rely on the TT ecosystem to manage their end-to-end trading operations. In addition, exchanges utilize TT's technology to deliver innovative solutions to their market participants. TT also strategically partners with technology companies to make their complementary offerings available to Trading Technologies' global client base through the TT ecosystem. Trading Technologies (TT) is an equal-opportunity employer. Equal employment has been, and continues to be, a required practice at the Company. Trading Technologies' practice of equal employment opportunity is to recruit, hire, train, promote, and base all employment decisions on ability rather than race, color, religion, national origin, sex/gender orientation, age, disability, sexual orientation, genetic information or any other protected status. Additionally, TT participates in the E-Verify Program for US offices.
Jul 31, 2025
Full time
This senior leadership role is responsible for managing the EMEI sales team who are responsible for expanding TT's revenue, market share and client base through identifying new opportunities, building relationships and increasing revenue in our EMEI region What Will You Be Involved With? Develop and Execute Sales Strategies Create and implement sales plans Possess a deep understanding of Client Needs Knowledge of Market Trends & Regulations Drive Revenue Growth by hitting team and company sales and revenue targets through securing new clients and upselling to existing clients Responsible for meeting and exceeding quarterly and yearly sales and revenue targets Cross Selling collaboration with other Heads of Sales across all lines of the Trading Technologies business. Team Leadership Hire, train, manage and motivate a high performing sales team Manage team territories Review team priorities weekly through weekly team and one on one meetings Support the team through client meeting preparation and guidance Help form and implement the sales targets along with their commission packages Track deal momentum to identify when it has stalled and help sales bring it back to life Quarterly reviews of sales teams forecast, pipeline and plans. Perform bi annual reviews of the team Sales Process Management Oversee sales process from lead generation to closing Conduct regular pipeline and forecast reviews with your individual team members ensuring data accuracy and proper qualification Quarterly & Annual and Forecasting & Planning Ensure proper sales and revenue forecasts Revenue Generation Build and maintain relationships with the client and prospect base Develop strategies with the sales team to keep momentum in deals and close in a timely manner. Create & support pipeline generation activities Support the team in managing the full process lifecycle from quote to cash Proposal Building & Negotiation Work with the individual Sales Executives to build proposals that demonstrate TT's value along with creating a commercial proposition that is compelling to the client. Work with the Sales Executives on the contracts and negotiation process. Serving as a point of escalation and issue resolution, working closely with legal to ensure compliance with company policies Reporting and Analytics Report on pipeline and sales statistics Forecast future revenue & sales numbers KPI Tracking & Analysis Establish and track KPI's for the team to measure sales success Relationship Building and Management Establish and foster partnerships and relationships with key customers Build and grow internal relationships across functions Attend industry specific conferences and networking events Be a panelist speaker for industry relevant topics Cross Functional Collaboration Business Development: Work with Business Development on market trends and competition battlecards Finance: Ensure alignment on standard and non standard deals, proposal structure and deal margin Cross Collaboration with all TT Lines of Business (LOB): Coordinate introductions, sales meetings, solutions, proposals and negotiations Legal : Work closely with legal to keep momentum behind negotiations while protecting the company Marketing: Develop messaging around go to market campaigns and key strategic areas for the firm, as well as the target client base and key personas. Service Management: Join quarterly service reviews with key clients What Will You Bring to the Table? 15+ years of experience in Financial Technology Sales Experience in complex enterprise sales Futures and Options, Listed Equity Options, Equities experience preferred. Fixed Income and FX nice to have Good understanding of technology Prior leadership experience Bachelors Degree or above Strong Communication and Interpersonal Skills both verbally and written. Proven organizational and team management skills Proficiency in the G-Suite and Salesforce What We Bring to the Table: Competitive benefits, including medical, dental, vision, GTL & GIP schemes, and pension Flexible work schedules - with some remote work. 25 PTO (paid time off) days per year with the ability to roll over days into the following year, 1 day per year available for volunteering, 2 Training days per year to allow uninterrupted professional development, 1 additional PTO day added during milestone year, a robust paid holiday schedule with early dismissal, and generous parental leave (for all genders and staff, including adoptive parents) The company provided top-of-the-line tech resources and a tech accessories budget for monitors, headphones, keyboards, and office equipment. Subsidy contributions toward gym memberships and health/wellness initiatives (including discounted healthcare premiums, healthy meal delivery programmes, or smoking cessation) Milestone anniversary bonuses Forward-thinking, a culture-based organization with collaborative teams that promote diversity and inclusion Trading Technologies is a Software-as-a-Service (SaaS) technology platform provider to the global capital markets industry. The company's award-winning TT platform connects to the world's major international exchanges and liquidity venues in listed derivatives alongside a growing number of asset classes, including fixed income and cryptocurrencies. The TT platform delivers advanced tools for trade execution and order management, market data solutions, analytics, trade surveillance, risk management, and infrastructure services to the world's leading sell-side institutions, buy-side firms, and exchanges. The company's blue-chip client base includes Tier 1 banks as well as brokers, money managers, hedge funds, proprietary traders, Commodity Trading Advisors (CTAs), commercial hedgers, and risk managers. These firms rely on the TT ecosystem to manage their end-to-end trading operations. In addition, exchanges utilize TT's technology to deliver innovative solutions to their market participants. TT also strategically partners with technology companies to make their complementary offerings available to Trading Technologies' global client base through the TT ecosystem. Trading Technologies (TT) is an equal-opportunity employer. Equal employment has been, and continues to be, a required practice at the Company. Trading Technologies' practice of equal employment opportunity is to recruit, hire, train, promote, and base all employment decisions on ability rather than race, color, religion, national origin, sex/gender orientation, age, disability, sexual orientation, genetic information or any other protected status. Additionally, TT participates in the E-Verify Program for US offices.
Full details of the job. Job Title Job Title Senior Product Marketing Manager, Payments Job Description Job Description At Sage, we're on a mission to radically simplify how small businesses manage their money, starting with how they get paid. We're looking for a Senior Product Marketing Manager to lead marketing for our Payments solutions in the Small Business segment. Reporting to the Head of Product Marketing for Small Business, this role is perfect for someone who's passionate about small business, wants to disrupt the status quo with bold thinking and deep customer empathy. What You'll Do As the small business PMM focussed on payments and in life product growth, you'll own the go-to-market strategy for our payments and expenses workflows, ensuring we meet the evolving needs of small business owners around cash flow, invoicing, and getting paid faster. You'll uncover insights through customer and market research, and use those insights to craft compelling positioning, messaging, and launch strategies. You'll collaborate closely with Product, GTM, and Commercial teams to bring new payment features to market and drive adoption within our accounting products. From developing value propositions that clearly articulate our differentiators to influencing product roadmaps that help our teams win, you'll be the voice of the customer and the market inside Sage. Location - Hybrid, 3 days per week out of our London or Newcastle office. Key Responsibilities Key Responsibilities What you'll do? •Lead research to understand how small businesses manage payments and identify market opportunities. •Develop differentiated messaging and positioning for our payments offerings. •Drive launch planning and go-to-market strategies for new features, integrations, and regions. •Collaborate with cross-functional teams to align product strategy and marketing execution. •Build and maintain a portfolio of enablement and thought leadership content. •Drive our product led growth strategy to accelerate adoption, usage, and engagement among SMBs. What We're Looking For: •Experience in Product Marketing, ideally in fintech, B2B SaaS, or payments. •Strong grasp of the payments ecosystem invoicing, processing, reconciliation, or cash flow solutions. •A strategic thinker who's customer-obsessed and passionate about elevating the small business experience. •Proven track record in go-to-market execution, competitive positioning, and influencing cross-functional teams. •Excellent communicator with strong stakeholder management skills and a bias for action. •Curious, adaptable, and excited by the challenge of building and scaling products in a fast-paced environment. Your benefits (Only Applicable for UK Based Roles) Benefits video - •Comprehensive health, dental and vision coverage •Work away scheme for up to 10 weeks a year •On-going training and professional development •Paid 5 days yearly to volunteer through our Sage Foundation •Flexible work patterns and hybrid working Why Join Us? This is more than a marketing role-it's an opportunity to shape the future of small business payments. If you're looking to challenge convention, move quickly, and help millions of entrepreneurs thrive, we'd love to hear from you. Function Function Product Delivery Country Country United Kingdom Office Location Office Location London;Newcastle Work Place type Work Place type Hybrid Advert Advert Working at Sage means you're supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions. Our colleagues are the best of the best. It's why we were awarded 2024 Best Places to Work by Glassdoor. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential. Learn more about working at Sage: Watch a video about our culture: v=qIoiCpZH-QE We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out at . Learn more about DEI at Sage:
Jul 31, 2025
Full time
Full details of the job. Job Title Job Title Senior Product Marketing Manager, Payments Job Description Job Description At Sage, we're on a mission to radically simplify how small businesses manage their money, starting with how they get paid. We're looking for a Senior Product Marketing Manager to lead marketing for our Payments solutions in the Small Business segment. Reporting to the Head of Product Marketing for Small Business, this role is perfect for someone who's passionate about small business, wants to disrupt the status quo with bold thinking and deep customer empathy. What You'll Do As the small business PMM focussed on payments and in life product growth, you'll own the go-to-market strategy for our payments and expenses workflows, ensuring we meet the evolving needs of small business owners around cash flow, invoicing, and getting paid faster. You'll uncover insights through customer and market research, and use those insights to craft compelling positioning, messaging, and launch strategies. You'll collaborate closely with Product, GTM, and Commercial teams to bring new payment features to market and drive adoption within our accounting products. From developing value propositions that clearly articulate our differentiators to influencing product roadmaps that help our teams win, you'll be the voice of the customer and the market inside Sage. Location - Hybrid, 3 days per week out of our London or Newcastle office. Key Responsibilities Key Responsibilities What you'll do? •Lead research to understand how small businesses manage payments and identify market opportunities. •Develop differentiated messaging and positioning for our payments offerings. •Drive launch planning and go-to-market strategies for new features, integrations, and regions. •Collaborate with cross-functional teams to align product strategy and marketing execution. •Build and maintain a portfolio of enablement and thought leadership content. •Drive our product led growth strategy to accelerate adoption, usage, and engagement among SMBs. What We're Looking For: •Experience in Product Marketing, ideally in fintech, B2B SaaS, or payments. •Strong grasp of the payments ecosystem invoicing, processing, reconciliation, or cash flow solutions. •A strategic thinker who's customer-obsessed and passionate about elevating the small business experience. •Proven track record in go-to-market execution, competitive positioning, and influencing cross-functional teams. •Excellent communicator with strong stakeholder management skills and a bias for action. •Curious, adaptable, and excited by the challenge of building and scaling products in a fast-paced environment. Your benefits (Only Applicable for UK Based Roles) Benefits video - •Comprehensive health, dental and vision coverage •Work away scheme for up to 10 weeks a year •On-going training and professional development •Paid 5 days yearly to volunteer through our Sage Foundation •Flexible work patterns and hybrid working Why Join Us? This is more than a marketing role-it's an opportunity to shape the future of small business payments. If you're looking to challenge convention, move quickly, and help millions of entrepreneurs thrive, we'd love to hear from you. Function Function Product Delivery Country Country United Kingdom Office Location Office Location London;Newcastle Work Place type Work Place type Hybrid Advert Advert Working at Sage means you're supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions. Our colleagues are the best of the best. It's why we were awarded 2024 Best Places to Work by Glassdoor. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential. Learn more about working at Sage: Watch a video about our culture: v=qIoiCpZH-QE We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out at . Learn more about DEI at Sage:
We offer a flexible working policy that empowers iManage employees to balance work and well-being. We encourage two days per week in-office collaboration, offering opportunities to learn from peers in person, while also providing the flexibility needed for a meaningful work-life balance. Being a Senior Technical Consultant at iManage means You will be responsible for providing implementation expertise on our enterprise projects and initiatives. You will take responsibility for the technical delivery of our iManage products and provide high-value advice and guidance to our clients. You will collaborate closely with our clients and fellow team members to understand business processes and requirements to help ensure the delivery of successful, business critical solutions. You will be a subject matter expert and trusted advisor to our clients. You will be recognized and rewarded for the work you put in and will own your career path as you grow within our Professional Services organization. Hear more from our Global Head of Professional Services, Jim Priz : "We are dealing with the most complicated and most strategic customers of iManage. It's our job to make them successful no matter what. This involves a deep technical understanding of our products, design thinking to understand how our users will use our product and ensuring customer success as part of their journey to the cloud." iM Responsible For Providing technical expertise on consulting engagements in all stages including planning, analysis, design, deployment and testing stages of a project with focus on data migration, and transformation Running successful data migrations in line with migration design specifications, identifying and addressing data anomalies Assessing customer requirements, clarifying the client's system specifications, understanding their work practices and the nature of their business to formulate technical solution design Conducting product demonstrations in support of business cases, providing best-practice advice to clients and function as trusted advisor Building and deploying solutions in line with design specifications Creating client deliverables such as presentations, build, deployment guides and task lists Delivering knowledge transfer sessions to customers and other team members Presenting progress reports to the Project Manager or customer teams Maintaining a working knowledge of current and trending technologies both internally and within the industry, and their applicability to the organization Developing a close working relationship with Engineering, Sales and Support teams to foster collaboration and teamwork Providing feedback on product usage, features requested at customer sites to our Engineering teams so as to influence future roadmap direction Supporting case study development and provide lessons learned feedback to the project team iM Qualified Because I Have Bachelor's or Master's degree in Computer Science or related field Advanced SQL experience with a deep understanding of data normalization, transformation, and query optimization Hands on experience running, monitoring, and fine-tuning migrations at scale with on-premises and cloud environments Experience handling sensitive data in heavily regulated industries while adhering to data security policies Application integration and/or development skills using JavaScript, Python, REST APIs and experience with JSON Implementation delivery skills, including the ability to install, deploy, validate, and troubleshoot multi-product solutions and integrate with other systems while following product best practices while prioritizing user and functional requirements Strong technical skills including a working knowledge of infrastructure, networking, security, and technical architecture principles Experience working with Microsoft platforms and technologies including Azure as well as Virtual Desktop and Citrix technologies Excellent client-facing skills, including workshop planning, delivery & documentation Strong written/verbal communication skills with the ability to facilitate technical discussions effectively and in preparing written documentation Bonus points if I Have Experience in delivery of Enterprise Content Management / Information Governance solutions ideally within legal, professional services, or financial services industries. Experience with iManage products & associated technologies Don't meet every qualification listed above? Studies show that women and people of color are less likely to apply to jobs unless they meet all qualifications. At iManage, we are committed to building a diverse and inclusive environment, and encourage everyone to show up as their full authentic selves. We welcome those that come with a growth mindset and a hunger for learning; so, if you are excited about this role but your past experience doesn't align perfectly with every qualification we encourage you to apply anyways! iM Getting To Join a rapidly evolving, industry-leading SaaS company on an exciting journey of growth and scalability! Take on meaningful, high-impact challenges by leveraging cutting-edge technologies and best-in-class protocols to drive innovation. Own my career path with our internal development framework. Ask us more about this! Expand my skill set and earn certifications with unlimited access to LinkedIn Learning courses and interactive Microsoft courses & training. Be part of a supportive and experienced team within a dynamic, inclusive, and encouraging culture. Enjoy flexible work hours that empower me to balance personal time with professional commitments. Collaborate in a modern, open-plan workspace featuring a gaming area, free snacks and drinks, and regular social events. iManage Is Supporting Me By Creating an inclusive environment where you're encouraged to help shape the culture by bringing your unique perspective, not just by fitting in. Providing a market leading salary determined through a fair and consistent process, equitable for all our employees, and regularly reviewed against industry benchmarks. Rewarding me with an annual performance-based bonus. Providing enhanced parental leave (20 weeks for primary and 10 weeks for secondary caregiver at 100% pay) Matching my pension contribution (up to 6%) Offering BUPA private medical insurance & a Simplyhealth cash plan to assist with the everyday costs. Providing Group life cover, including life insurance, income protection, and critical illness protection. Encouraging me to make use of our top-tier flexible time off policy, which includes 25 days of annual leave and the flexibility to take further additional time off as needed Having multiple company wellness days each year to prioritize mental health and well-being. Providing access to RethinkCare, a global behavioral health platform that enhances personal well-being, strengthens professional resilience, and empowers parental success through expert-led training and resources. About iManage At iManage, we are dedicated to Making Knowledge Work. Our intelligent, cloud-enabled, and secure platform is trusted by 4,100+ customers and 430,000 users worldwide, managing over 11 billion documents and 11 petabytes of data. We empower professionals across 65+ countries to unlock the full potential of their business content and communications. We are continuously innovating to solve the most complex professional challenges and enable better business outcomes; Our work is not always easy but it is ambitious and rewarding. So we're looking for people who embracechallenges. People who thrive on solving problems, pushing boundaries, and collaborating with the industry's best and brightest. That's the iManage way. It's how we turn the impossible into reality, empower our employees to grow, unlock their potential, and create a meaningful impact on everything we do. Whoever you are, whatever you do, however you work. Make it mean something at iManage. iManage provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Learn more at: Please see our privacy statement for more information on how we handle your personal data:
Jul 31, 2025
Full time
We offer a flexible working policy that empowers iManage employees to balance work and well-being. We encourage two days per week in-office collaboration, offering opportunities to learn from peers in person, while also providing the flexibility needed for a meaningful work-life balance. Being a Senior Technical Consultant at iManage means You will be responsible for providing implementation expertise on our enterprise projects and initiatives. You will take responsibility for the technical delivery of our iManage products and provide high-value advice and guidance to our clients. You will collaborate closely with our clients and fellow team members to understand business processes and requirements to help ensure the delivery of successful, business critical solutions. You will be a subject matter expert and trusted advisor to our clients. You will be recognized and rewarded for the work you put in and will own your career path as you grow within our Professional Services organization. Hear more from our Global Head of Professional Services, Jim Priz : "We are dealing with the most complicated and most strategic customers of iManage. It's our job to make them successful no matter what. This involves a deep technical understanding of our products, design thinking to understand how our users will use our product and ensuring customer success as part of their journey to the cloud." iM Responsible For Providing technical expertise on consulting engagements in all stages including planning, analysis, design, deployment and testing stages of a project with focus on data migration, and transformation Running successful data migrations in line with migration design specifications, identifying and addressing data anomalies Assessing customer requirements, clarifying the client's system specifications, understanding their work practices and the nature of their business to formulate technical solution design Conducting product demonstrations in support of business cases, providing best-practice advice to clients and function as trusted advisor Building and deploying solutions in line with design specifications Creating client deliverables such as presentations, build, deployment guides and task lists Delivering knowledge transfer sessions to customers and other team members Presenting progress reports to the Project Manager or customer teams Maintaining a working knowledge of current and trending technologies both internally and within the industry, and their applicability to the organization Developing a close working relationship with Engineering, Sales and Support teams to foster collaboration and teamwork Providing feedback on product usage, features requested at customer sites to our Engineering teams so as to influence future roadmap direction Supporting case study development and provide lessons learned feedback to the project team iM Qualified Because I Have Bachelor's or Master's degree in Computer Science or related field Advanced SQL experience with a deep understanding of data normalization, transformation, and query optimization Hands on experience running, monitoring, and fine-tuning migrations at scale with on-premises and cloud environments Experience handling sensitive data in heavily regulated industries while adhering to data security policies Application integration and/or development skills using JavaScript, Python, REST APIs and experience with JSON Implementation delivery skills, including the ability to install, deploy, validate, and troubleshoot multi-product solutions and integrate with other systems while following product best practices while prioritizing user and functional requirements Strong technical skills including a working knowledge of infrastructure, networking, security, and technical architecture principles Experience working with Microsoft platforms and technologies including Azure as well as Virtual Desktop and Citrix technologies Excellent client-facing skills, including workshop planning, delivery & documentation Strong written/verbal communication skills with the ability to facilitate technical discussions effectively and in preparing written documentation Bonus points if I Have Experience in delivery of Enterprise Content Management / Information Governance solutions ideally within legal, professional services, or financial services industries. Experience with iManage products & associated technologies Don't meet every qualification listed above? Studies show that women and people of color are less likely to apply to jobs unless they meet all qualifications. At iManage, we are committed to building a diverse and inclusive environment, and encourage everyone to show up as their full authentic selves. We welcome those that come with a growth mindset and a hunger for learning; so, if you are excited about this role but your past experience doesn't align perfectly with every qualification we encourage you to apply anyways! iM Getting To Join a rapidly evolving, industry-leading SaaS company on an exciting journey of growth and scalability! Take on meaningful, high-impact challenges by leveraging cutting-edge technologies and best-in-class protocols to drive innovation. Own my career path with our internal development framework. Ask us more about this! Expand my skill set and earn certifications with unlimited access to LinkedIn Learning courses and interactive Microsoft courses & training. Be part of a supportive and experienced team within a dynamic, inclusive, and encouraging culture. Enjoy flexible work hours that empower me to balance personal time with professional commitments. Collaborate in a modern, open-plan workspace featuring a gaming area, free snacks and drinks, and regular social events. iManage Is Supporting Me By Creating an inclusive environment where you're encouraged to help shape the culture by bringing your unique perspective, not just by fitting in. Providing a market leading salary determined through a fair and consistent process, equitable for all our employees, and regularly reviewed against industry benchmarks. Rewarding me with an annual performance-based bonus. Providing enhanced parental leave (20 weeks for primary and 10 weeks for secondary caregiver at 100% pay) Matching my pension contribution (up to 6%) Offering BUPA private medical insurance & a Simplyhealth cash plan to assist with the everyday costs. Providing Group life cover, including life insurance, income protection, and critical illness protection. Encouraging me to make use of our top-tier flexible time off policy, which includes 25 days of annual leave and the flexibility to take further additional time off as needed Having multiple company wellness days each year to prioritize mental health and well-being. Providing access to RethinkCare, a global behavioral health platform that enhances personal well-being, strengthens professional resilience, and empowers parental success through expert-led training and resources. About iManage At iManage, we are dedicated to Making Knowledge Work. Our intelligent, cloud-enabled, and secure platform is trusted by 4,100+ customers and 430,000 users worldwide, managing over 11 billion documents and 11 petabytes of data. We empower professionals across 65+ countries to unlock the full potential of their business content and communications. We are continuously innovating to solve the most complex professional challenges and enable better business outcomes; Our work is not always easy but it is ambitious and rewarding. So we're looking for people who embracechallenges. People who thrive on solving problems, pushing boundaries, and collaborating with the industry's best and brightest. That's the iManage way. It's how we turn the impossible into reality, empower our employees to grow, unlock their potential, and create a meaningful impact on everything we do. Whoever you are, whatever you do, however you work. Make it mean something at iManage. iManage provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Learn more at: Please see our privacy statement for more information on how we handle your personal data:
Job ID: Beijing Century Joyo Information Technology Co., Ltd. Shenzhen Branch AWS Global Sales drives adoption of the AWS cloud worldwide, enabling customers of all sizes to innovate and expand in the cloud. Our team empowers every customer to grow by providing tailored service, unmatched technology, and consistent support. We dive deep to understand each customer's unique challenges, then craft innovative solutions that accelerate their success. This customer-first approach is how we built the world's most adopted cloud. Join us and help us grow. The Team Name Here at Amazon Web Services (AWS) is looking for a (Sr.)BD Manager to build, deliver, and maintain complex products that delight our customers and raise our performance bar. You'll design fault-tolerant systems that run at massive scale as we continue to innovate best-in-class services and applications in the AWS Cloud. Key job responsibilities 1.Cover and leading smart home Key client in Shenzhen 2.Have a deep understanding of public cloud and smart home technologies; 3.Have management experience with key accounts or multinational clients; 4.Engage with C-Level executives and lines of business (LoBs) at these clients; 5.Demonstrate strong English proficiency in speaking and writing. A day in the life As you design and code solutions to help our team drive efficiencies in software architecture, you'll create metrics, implement automation and other improvements, and resolve the root cause of software defects. You'll also: • Build high-impact solutions to deliver to our large customer base. • Participate in design discussions, code review, and communicate with internal and external stakeholders. • Work cross-functionally to help drive business decisions with your technical input. • Work in a startup-like development environment, where you're always working on the most important stuff. About the team Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge-sharing and mentorship. Our senior members enjoy one-on-one mentoring and thorough, but kind, code reviews. We care about your career growth and strive to assign projects that help our team members develop your engineering expertise so you feel empowered to take on more complex tasks in the future. Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. About AWS Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. Mentorship & Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS - 7+ years of direct sales or business development in software, cloud or SaaS markets selling to C-level executives experience - 10+ years of business development, partner development, sales or alliances management experience PREFERRED QUALIFICATIONS - 5+ years of building profitable partner ecosystems experience - Experience developing detailed go to market plans Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Jul 31, 2025
Full time
Job ID: Beijing Century Joyo Information Technology Co., Ltd. Shenzhen Branch AWS Global Sales drives adoption of the AWS cloud worldwide, enabling customers of all sizes to innovate and expand in the cloud. Our team empowers every customer to grow by providing tailored service, unmatched technology, and consistent support. We dive deep to understand each customer's unique challenges, then craft innovative solutions that accelerate their success. This customer-first approach is how we built the world's most adopted cloud. Join us and help us grow. The Team Name Here at Amazon Web Services (AWS) is looking for a (Sr.)BD Manager to build, deliver, and maintain complex products that delight our customers and raise our performance bar. You'll design fault-tolerant systems that run at massive scale as we continue to innovate best-in-class services and applications in the AWS Cloud. Key job responsibilities 1.Cover and leading smart home Key client in Shenzhen 2.Have a deep understanding of public cloud and smart home technologies; 3.Have management experience with key accounts or multinational clients; 4.Engage with C-Level executives and lines of business (LoBs) at these clients; 5.Demonstrate strong English proficiency in speaking and writing. A day in the life As you design and code solutions to help our team drive efficiencies in software architecture, you'll create metrics, implement automation and other improvements, and resolve the root cause of software defects. You'll also: • Build high-impact solutions to deliver to our large customer base. • Participate in design discussions, code review, and communicate with internal and external stakeholders. • Work cross-functionally to help drive business decisions with your technical input. • Work in a startup-like development environment, where you're always working on the most important stuff. About the team Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge-sharing and mentorship. Our senior members enjoy one-on-one mentoring and thorough, but kind, code reviews. We care about your career growth and strive to assign projects that help our team members develop your engineering expertise so you feel empowered to take on more complex tasks in the future. Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. About AWS Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. Mentorship & Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS - 7+ years of direct sales or business development in software, cloud or SaaS markets selling to C-level executives experience - 10+ years of business development, partner development, sales or alliances management experience PREFERRED QUALIFICATIONS - 5+ years of building profitable partner ecosystems experience - Experience developing detailed go to market plans Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. About Us NALA is building Payments for the Next Billion. Faster, smarter, and fairer transfers for everyone. Since 2022, we've grown our business 120x, grown the team from 9 to 150+, raised $50M+ from top-tier investors, and were named to the Forbes Fintech 50 in 2025. We operate two core products: NALA , our consumer app making cross-border payments cheaper, faster and more reliable for the global diaspora. Allowing users to send money from the UK, US and EU to Africa and Asia. Rafiki , our B2B payments infrastructure, is powering global payments. Our team includes alumni from Wise, Stripe, Monzo, Revolut, and CashApp - operators who've scaled world-class products. We act with urgency, think deeply, and put our customers first always. At NALA, this isn't just a job. It's ownership, impact, and the chance to change global payments forever. Join us in building Payments for the Next Billion ( text=When I started building NALA,are more urgent than ever.). Your Mission As a Customer Success Manager at Rafiki (by NALA), you will play a pivotal role in helping our clients harness Africa's leading cross-border payments API to streamline financial processes, optimise FX capabilities, and drive revenue growth. By providing exceptional support and expert guidance, you will ensure customers unlock the full potential of our solutions, contributing to their success and Rafiki's mission to transform global financial operations. Requirements Your Responsibilities in this Role Support onboarding for new clients, ensuring efficient platform setup and delivering comprehensive training sessions to ensure clients are well-equipped to use our product effectively. Serve as the primary point of contact for client inquiries, swiftly addressing and resolving issues to ensure a smooth customer experience and maintain a high level of satisfaction. Monitor key client health metrics and proactively identify potential risks to retention. Implement strategies to mitigate these risks, identify upsell opportunities, and ensure client success, driving revenue growth. Build and maintain strong relationships with key stakeholders within client organisations, ensuring alignment with their goals and fostering long-term partnerships to maximise the value of Rafiki's solutions. Collect and analyse client feedback to identify emerging trends and pain points. Advocate for client-driven product enhancements by collaborating with internal teams to drive continuous improvement in the platform. Monitor product usage and identify opportunities to increase client engagement with additional features, enhancing their operational efficiencies and ensuring they fully leverage Rafiki's platform. Provide tailored strategic insights and recommendations to clients, aligning Rafiki's services with their specific business goals to maximise outcomes and overall satisfaction. Support the Treasury team by facilitating client trades, providing real-time exchange rates, and advising clients on the best strategies for optimising cross-border transactions and managing FX costs. Must-have requirements 5+ years of experience in Customer Success, Account Management, or a similar client-facing role, ideally within the financial services, banking, or fintech industry. Customer-focused mindset with the ability to anticipate client needs and drive success through tailored solutions. Excellent communication skills, able to engage with stakeholders at all levels and explain complex concepts clearly. Strong problem-solving and analytical abilities, with a track record of identifying challenges and offering proactive solutions. Experience working with technical teams to integrate and optimise SaaS or API-based platforms. Detail-oriented, able to manage multiple client accounts and balance day-to-day support with strategic initiatives. Ability to identify upsell opportunities and drive client engagement with new features or services. Experience creating client-facing documentation or training resources, with the ability to explain complex topics to non-technical clients. Nice to have requirements Payments experience (cross-border payments, FX, or treasury) is a nice-to-have, but not essential. Experience working with financial data, exchange rates, or treasury management systems to help clients optimise transactions. Interview Process First Stage Interview with our Senior Talent Partner to assess experience and skill alignment for the role (30 minutes) Second Stage Interview with our Head of Sales to discuss your approach to driving customer retention and satisfaction (45 minute) Third Stage Interview with a team member to explore how you approach customer success and collaboration (30 minutes) Final Interview with our COO to discuss your vision for the role and cultural fit (30 minutes) Benefits UK / EU / Kenya: 27 Days Off Plus UK Bank Holidays : Take the time to decompress. Working at a startup is hard! Birthday Leave: Celebrate your special day with a bonus day off to take off in that month. Enhanced Parental Leave - We offer 16 weeks of full pay for the primary caregiver and 4 weeks of full pay for the secondary caregiver (After a 6-month probationary period) Global Workspace : Get access to WeWork locations worldwide. Learning Budget : Fuel your growth with $1000 annually for learning and development. For people who come to our London office, we also have the below extra benefits: Sarabi : Themed snacks and Friday lunch focused on building great working relationships with the team. Monthly Socials : Join fun social events every month for great times. Free Coffee : Enjoy barista-style coffee at your fingertips. Kenya 23 Days Off Plus Kenyan Bank Holidays: Take the time to decompress. Working at a startup is hard! Private Medical: Coverage for you and your dependents (optionally) from day one! Birthday Leave: Celebrate your special day with a bonus day off to take off in that month Learning Budget: Fuel your growth with $1000 annually for learning and development. Free Lunch : Every day - that's it! Monthly Birthday Party: Join fun social events every month to celebrate achievements, milestones and birthdays across the month Ready to make an impact? If you're passionate about customer success, have a proven track record in the financial services industry, and are excited to help clients optimise their cross-border payments and financial processes, we want to hear from you. Apply now to join Rafiki and help shape the future of global payments!
Jul 31, 2025
Full time
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. About Us NALA is building Payments for the Next Billion. Faster, smarter, and fairer transfers for everyone. Since 2022, we've grown our business 120x, grown the team from 9 to 150+, raised $50M+ from top-tier investors, and were named to the Forbes Fintech 50 in 2025. We operate two core products: NALA , our consumer app making cross-border payments cheaper, faster and more reliable for the global diaspora. Allowing users to send money from the UK, US and EU to Africa and Asia. Rafiki , our B2B payments infrastructure, is powering global payments. Our team includes alumni from Wise, Stripe, Monzo, Revolut, and CashApp - operators who've scaled world-class products. We act with urgency, think deeply, and put our customers first always. At NALA, this isn't just a job. It's ownership, impact, and the chance to change global payments forever. Join us in building Payments for the Next Billion ( text=When I started building NALA,are more urgent than ever.). Your Mission As a Customer Success Manager at Rafiki (by NALA), you will play a pivotal role in helping our clients harness Africa's leading cross-border payments API to streamline financial processes, optimise FX capabilities, and drive revenue growth. By providing exceptional support and expert guidance, you will ensure customers unlock the full potential of our solutions, contributing to their success and Rafiki's mission to transform global financial operations. Requirements Your Responsibilities in this Role Support onboarding for new clients, ensuring efficient platform setup and delivering comprehensive training sessions to ensure clients are well-equipped to use our product effectively. Serve as the primary point of contact for client inquiries, swiftly addressing and resolving issues to ensure a smooth customer experience and maintain a high level of satisfaction. Monitor key client health metrics and proactively identify potential risks to retention. Implement strategies to mitigate these risks, identify upsell opportunities, and ensure client success, driving revenue growth. Build and maintain strong relationships with key stakeholders within client organisations, ensuring alignment with their goals and fostering long-term partnerships to maximise the value of Rafiki's solutions. Collect and analyse client feedback to identify emerging trends and pain points. Advocate for client-driven product enhancements by collaborating with internal teams to drive continuous improvement in the platform. Monitor product usage and identify opportunities to increase client engagement with additional features, enhancing their operational efficiencies and ensuring they fully leverage Rafiki's platform. Provide tailored strategic insights and recommendations to clients, aligning Rafiki's services with their specific business goals to maximise outcomes and overall satisfaction. Support the Treasury team by facilitating client trades, providing real-time exchange rates, and advising clients on the best strategies for optimising cross-border transactions and managing FX costs. Must-have requirements 5+ years of experience in Customer Success, Account Management, or a similar client-facing role, ideally within the financial services, banking, or fintech industry. Customer-focused mindset with the ability to anticipate client needs and drive success through tailored solutions. Excellent communication skills, able to engage with stakeholders at all levels and explain complex concepts clearly. Strong problem-solving and analytical abilities, with a track record of identifying challenges and offering proactive solutions. Experience working with technical teams to integrate and optimise SaaS or API-based platforms. Detail-oriented, able to manage multiple client accounts and balance day-to-day support with strategic initiatives. Ability to identify upsell opportunities and drive client engagement with new features or services. Experience creating client-facing documentation or training resources, with the ability to explain complex topics to non-technical clients. Nice to have requirements Payments experience (cross-border payments, FX, or treasury) is a nice-to-have, but not essential. Experience working with financial data, exchange rates, or treasury management systems to help clients optimise transactions. Interview Process First Stage Interview with our Senior Talent Partner to assess experience and skill alignment for the role (30 minutes) Second Stage Interview with our Head of Sales to discuss your approach to driving customer retention and satisfaction (45 minute) Third Stage Interview with a team member to explore how you approach customer success and collaboration (30 minutes) Final Interview with our COO to discuss your vision for the role and cultural fit (30 minutes) Benefits UK / EU / Kenya: 27 Days Off Plus UK Bank Holidays : Take the time to decompress. Working at a startup is hard! Birthday Leave: Celebrate your special day with a bonus day off to take off in that month. Enhanced Parental Leave - We offer 16 weeks of full pay for the primary caregiver and 4 weeks of full pay for the secondary caregiver (After a 6-month probationary period) Global Workspace : Get access to WeWork locations worldwide. Learning Budget : Fuel your growth with $1000 annually for learning and development. For people who come to our London office, we also have the below extra benefits: Sarabi : Themed snacks and Friday lunch focused on building great working relationships with the team. Monthly Socials : Join fun social events every month for great times. Free Coffee : Enjoy barista-style coffee at your fingertips. Kenya 23 Days Off Plus Kenyan Bank Holidays: Take the time to decompress. Working at a startup is hard! Private Medical: Coverage for you and your dependents (optionally) from day one! Birthday Leave: Celebrate your special day with a bonus day off to take off in that month Learning Budget: Fuel your growth with $1000 annually for learning and development. Free Lunch : Every day - that's it! Monthly Birthday Party: Join fun social events every month to celebrate achievements, milestones and birthdays across the month Ready to make an impact? If you're passionate about customer success, have a proven track record in the financial services industry, and are excited to help clients optimise their cross-border payments and financial processes, we want to hear from you. Apply now to join Rafiki and help shape the future of global payments!
Norfolk St, Sheffield City Centre, Sheffield S1 2JE, UK • Job Description Posted Thursday 12 June 2025 at 05:00 Title: Senior Product Manager Department: Product Location: Sheffield or London Working Pattern: Hybrid, includes 3 days each week in the office Contact Type: Full time, permanent Salary: Up to £85,000 per annum Tes is an international provider of software-enabled services passionate about using technology to make life easier for schools and teachers. All products and services are built with teachers and schools needs at the core, ensuring they are innovative, trusted education solutions. Role overview: We are seeking an experienced and strategic Senior Product Manager to lead one or more of our core SaaS products or product lines. In this role, you'll take full accountability for your product's performance, direction, and long-term success-not just through feature development, but through any initiative that delivers measurable value to customers and the business. You'll be expected to lead structured discovery, define high-impact opportunities, and align cross-functional stakeholders. Just as critically, you'll be responsible for closing the loop on value realisation-ensuring initiatives deliver intended outcomes, and adjusting course based on results and insights. You'll thrive here if you combine a strong strategic mindset with the ability to execute in agile, iterative ways. Our product team and wider business are undergoing significant transformation, and this role is a unique opportunity to help shape the future of the company and make a real impact in the EdTech market. Key Responsibilities: Own the vision, customer value proposition, roadmap, and performance of your product(s), with clear accountability for outcomes. Drive structured discovery to identify and validate the most impactful opportunities. Be data- and outcome-driven in defining and prioritising initiatives-not just features, but also pricing strategies, onboarding improvements, messaging, or operational enhancements. Coordinate and lead cross-functional initiatives involving teams across product, marketing, commercial, operations, and customer success. Drive fast learning cycles and value realisation through agile iteration and continuous feedback loops. Monitor performance and close the loop: track outcomes, learn from what works and what doesn't, and refine your approach accordingly. Communicate vision, priorities, and progress clearly to a wide range of stakeholders. Mentor other product managers and help shape a high-performing, outcome-driven product organisation. What You Need to Succeed Experience 5+ years in product management, ideally within a complex or multi-product SaaS environment. Proven experience leading strategic initiatives that span multiple functions and genuinely impacting the business trajectory. Knowledge Deep understanding of SaaS business models, performance metrics, and product-market dynamics. Strong command of product discovery methods, agile delivery, and continuous iteration. Familiarity with pricing strategy, onboarding design, and go-to-market coordination. Skills Strategic thinker with the ability to execute at pace. Excellent stakeholder management and communication skills. Strong analytical mindset; confident using data to support decisions and measure success. Agile, resilient, and growth-minded-thrives in environments of change and transformation. Qualifications Highly Desirable: Certified Product Owner or Certified Product Manager accreditation. Desirable: Any qualifications/accreditations in SAFe or other similar scaled agile framework. Desirable: Has completed training courses in User Centred Design Desirable: Any qualifications/training in Product Analytics and Business Intelligence tools. What do you get in return? 25 days annual leave rising to 30 State of the art city centre offices Access to a range of benefits via My Benefits World Discounted city centre parking Free eye care cover Life Assurance Cycle to Work Scheme EAP (Employee assistance programme) Monthly Tes Socials Access to an extensive Learning and Development menu Who are Tes? Tes has been supporting the education sector for over a century, growing and changing alongside the evolution of education. Today, Tes is focused on providing digital solutions to support school leaders and teachers with wellbeing, continuous professional development, safeguarding, SEND provision, flexibility through timetabling, and pupil behaviour management. Our Vision is to power schools and enable great teaching worldwide, by creating intelligent online products and services to make the greatest difference in education. Tes has over 13m teachers in its online community and working relationships with 25,000 schools in over 100 countries. Tes helps schools find the teachers they need via a range of recruitment solutions; brings new teachers into the profession through initial teacher training; provides teachers with continuous professional development and world class safeguarding training. It also offers a range of expert tools for the classroom from timetabling, SEND provision, and behaviour management solutions to dynamic staff surveying and wellbeing tools. Tes brings educators together online so they can share expertise and teaching resources and it provides them with vital information, research and analysis about education via its fully digital Tes Magazine. Tes is a global company employing over 600 people and operating across 10 offices, including in London, Sheffield, Hong Kong, Sydney, and Dubai. We are proud of our people centric culture where everyone is driven to achieve the same goal. We are an agile organization striving for continuous improvement. We invest in our people with extensive learning and development opportunities and support our colleagues with various mentoring and career enhancement programmes. Tes Global will ensure all qualified applicants receive consideration for employment without regard to race, sex, colour, religion, sexual orientation, gender identity, national origin or on the basis of disability. We invite applicants to contact us directly to identify any additional support required. Norfolk St, Sheffield City Centre, Sheffield S1 2JE, UK,
Jul 31, 2025
Full time
Norfolk St, Sheffield City Centre, Sheffield S1 2JE, UK • Job Description Posted Thursday 12 June 2025 at 05:00 Title: Senior Product Manager Department: Product Location: Sheffield or London Working Pattern: Hybrid, includes 3 days each week in the office Contact Type: Full time, permanent Salary: Up to £85,000 per annum Tes is an international provider of software-enabled services passionate about using technology to make life easier for schools and teachers. All products and services are built with teachers and schools needs at the core, ensuring they are innovative, trusted education solutions. Role overview: We are seeking an experienced and strategic Senior Product Manager to lead one or more of our core SaaS products or product lines. In this role, you'll take full accountability for your product's performance, direction, and long-term success-not just through feature development, but through any initiative that delivers measurable value to customers and the business. You'll be expected to lead structured discovery, define high-impact opportunities, and align cross-functional stakeholders. Just as critically, you'll be responsible for closing the loop on value realisation-ensuring initiatives deliver intended outcomes, and adjusting course based on results and insights. You'll thrive here if you combine a strong strategic mindset with the ability to execute in agile, iterative ways. Our product team and wider business are undergoing significant transformation, and this role is a unique opportunity to help shape the future of the company and make a real impact in the EdTech market. Key Responsibilities: Own the vision, customer value proposition, roadmap, and performance of your product(s), with clear accountability for outcomes. Drive structured discovery to identify and validate the most impactful opportunities. Be data- and outcome-driven in defining and prioritising initiatives-not just features, but also pricing strategies, onboarding improvements, messaging, or operational enhancements. Coordinate and lead cross-functional initiatives involving teams across product, marketing, commercial, operations, and customer success. Drive fast learning cycles and value realisation through agile iteration and continuous feedback loops. Monitor performance and close the loop: track outcomes, learn from what works and what doesn't, and refine your approach accordingly. Communicate vision, priorities, and progress clearly to a wide range of stakeholders. Mentor other product managers and help shape a high-performing, outcome-driven product organisation. What You Need to Succeed Experience 5+ years in product management, ideally within a complex or multi-product SaaS environment. Proven experience leading strategic initiatives that span multiple functions and genuinely impacting the business trajectory. Knowledge Deep understanding of SaaS business models, performance metrics, and product-market dynamics. Strong command of product discovery methods, agile delivery, and continuous iteration. Familiarity with pricing strategy, onboarding design, and go-to-market coordination. Skills Strategic thinker with the ability to execute at pace. Excellent stakeholder management and communication skills. Strong analytical mindset; confident using data to support decisions and measure success. Agile, resilient, and growth-minded-thrives in environments of change and transformation. Qualifications Highly Desirable: Certified Product Owner or Certified Product Manager accreditation. Desirable: Any qualifications/accreditations in SAFe or other similar scaled agile framework. Desirable: Has completed training courses in User Centred Design Desirable: Any qualifications/training in Product Analytics and Business Intelligence tools. What do you get in return? 25 days annual leave rising to 30 State of the art city centre offices Access to a range of benefits via My Benefits World Discounted city centre parking Free eye care cover Life Assurance Cycle to Work Scheme EAP (Employee assistance programme) Monthly Tes Socials Access to an extensive Learning and Development menu Who are Tes? Tes has been supporting the education sector for over a century, growing and changing alongside the evolution of education. Today, Tes is focused on providing digital solutions to support school leaders and teachers with wellbeing, continuous professional development, safeguarding, SEND provision, flexibility through timetabling, and pupil behaviour management. Our Vision is to power schools and enable great teaching worldwide, by creating intelligent online products and services to make the greatest difference in education. Tes has over 13m teachers in its online community and working relationships with 25,000 schools in over 100 countries. Tes helps schools find the teachers they need via a range of recruitment solutions; brings new teachers into the profession through initial teacher training; provides teachers with continuous professional development and world class safeguarding training. It also offers a range of expert tools for the classroom from timetabling, SEND provision, and behaviour management solutions to dynamic staff surveying and wellbeing tools. Tes brings educators together online so they can share expertise and teaching resources and it provides them with vital information, research and analysis about education via its fully digital Tes Magazine. Tes is a global company employing over 600 people and operating across 10 offices, including in London, Sheffield, Hong Kong, Sydney, and Dubai. We are proud of our people centric culture where everyone is driven to achieve the same goal. We are an agile organization striving for continuous improvement. We invest in our people with extensive learning and development opportunities and support our colleagues with various mentoring and career enhancement programmes. Tes Global will ensure all qualified applicants receive consideration for employment without regard to race, sex, colour, religion, sexual orientation, gender identity, national origin or on the basis of disability. We invite applicants to contact us directly to identify any additional support required. Norfolk St, Sheffield City Centre, Sheffield S1 2JE, UK,
Senior Solutions Consultant page is loaded Senior Solutions Consultant Postuler remote type In Office locations London, United Kingdom Dublin, Ireland time type Full time posted on Publié aujourd'hui job requisition id R31213 Job Description The Senior Solutions Consultant is responsible for all technical, solution, and competitive aspects of the Zendesk sales cycle. SC's must be both sales focused and technically savvy. They must be successful in selling to enterprise executives, and convincing C-level and director level executives of the technical merits of the software solution. The SC will work, in conjunction with Sales, Marketing, Product Managers, and other members of the cross-functional team to be the technical bridge between our Sales team and their prospects. The SC will take ownership of the prime technical relationship with our prospects to drive customer happiness by proactively managing and delivering technical information to our customers both onsite and virtual. Requirements 5+ years Presales experience Understanding and awareness of how AI is impacting the customer service business as well as AI Technologies so as LLM and ChatGPT Knowledgeable of web / scripting technologies, HTML, CSS, JavaScript, JSON and SaaS applications Experience mapping RFI/RFP requirements to software solutions. Excellent interpersonal, communication, persuasion, presentation and writing skills. Experience scoping, managing and executing customer pilots and Proof of Concepts. Knowledge of SaaS Business applications. Knowledge of one or more of the following Customer Service Software AI, Automation and Bots ITSM Data warehousing Business intelligence Workforce Management QA Integration & middleware Outstanding problem solving skills, including the ability to meet a business requirement with a technical solution. Outstanding solution scoping abilities, using our existing solution and influencing new product development. Bachelor's degree or equivalent experience is a must; graduate degree is a plus. Must be willing to travel. Obvious passion and people skills and an ability to work independently on multiple projects Desired Skills Previous consulting experience implementing enterprise class software solutions. Domain expertise in specific industries Knowledge of CCaaS and peripheral technologies Experience in facilitating Design Based Thinking sessions Ability to develop reference architecture in support of client solution Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here . Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request. About Us Zendesk is on a mission to simplify the complexity of business and make it easy for companies and customers to create connections. Our customer experience software unlocks the power of billions of interactions, enabling businesses to build rich, meaningful relationships with their customers. More meaningful moments. Fewer Zoom calls. What's it like to work here? Our offices reflect the global cities we call home, and have spaces for collaboration, quiet, and events. With our hybrid approach, you'll experience flexibility and connection, collaboration, and learning with your team. Recruitment Scam Alerts We're aware of an increase in recruitment scams where individuals falsely claim to represent Zendesk. These scammers may ask for money or personal information by offering fake job opportunities through e-mail, text message or social media. Please verify the source of any job-related communications carefully. All official Zendesk communications are conducted through "@ " email addresses. If you encounter suspicious messages, do not respond and report them to
Jul 30, 2025
Full time
Senior Solutions Consultant page is loaded Senior Solutions Consultant Postuler remote type In Office locations London, United Kingdom Dublin, Ireland time type Full time posted on Publié aujourd'hui job requisition id R31213 Job Description The Senior Solutions Consultant is responsible for all technical, solution, and competitive aspects of the Zendesk sales cycle. SC's must be both sales focused and technically savvy. They must be successful in selling to enterprise executives, and convincing C-level and director level executives of the technical merits of the software solution. The SC will work, in conjunction with Sales, Marketing, Product Managers, and other members of the cross-functional team to be the technical bridge between our Sales team and their prospects. The SC will take ownership of the prime technical relationship with our prospects to drive customer happiness by proactively managing and delivering technical information to our customers both onsite and virtual. Requirements 5+ years Presales experience Understanding and awareness of how AI is impacting the customer service business as well as AI Technologies so as LLM and ChatGPT Knowledgeable of web / scripting technologies, HTML, CSS, JavaScript, JSON and SaaS applications Experience mapping RFI/RFP requirements to software solutions. Excellent interpersonal, communication, persuasion, presentation and writing skills. Experience scoping, managing and executing customer pilots and Proof of Concepts. Knowledge of SaaS Business applications. Knowledge of one or more of the following Customer Service Software AI, Automation and Bots ITSM Data warehousing Business intelligence Workforce Management QA Integration & middleware Outstanding problem solving skills, including the ability to meet a business requirement with a technical solution. Outstanding solution scoping abilities, using our existing solution and influencing new product development. Bachelor's degree or equivalent experience is a must; graduate degree is a plus. Must be willing to travel. Obvious passion and people skills and an ability to work independently on multiple projects Desired Skills Previous consulting experience implementing enterprise class software solutions. Domain expertise in specific industries Knowledge of CCaaS and peripheral technologies Experience in facilitating Design Based Thinking sessions Ability to develop reference architecture in support of client solution Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here . Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request. About Us Zendesk is on a mission to simplify the complexity of business and make it easy for companies and customers to create connections. Our customer experience software unlocks the power of billions of interactions, enabling businesses to build rich, meaningful relationships with their customers. More meaningful moments. Fewer Zoom calls. What's it like to work here? Our offices reflect the global cities we call home, and have spaces for collaboration, quiet, and events. With our hybrid approach, you'll experience flexibility and connection, collaboration, and learning with your team. Recruitment Scam Alerts We're aware of an increase in recruitment scams where individuals falsely claim to represent Zendesk. These scammers may ask for money or personal information by offering fake job opportunities through e-mail, text message or social media. Please verify the source of any job-related communications carefully. All official Zendesk communications are conducted through "@ " email addresses. If you encounter suspicious messages, do not respond and report them to
We are seeking an experienced GIS Manager to lead and grow a newly formed team supporting the development of advanced geospatial and digital twin services for the built environment. This role is ideal for someone who combines strong technical expertise with leadership capability and a passion for using spatial data to drive innovation in property and infrastructure. As GIS Manager, you will oversee the delivery of cutting-edge geospatial analysis and integrations, contributing to a 3D Property Digital Twin SaaS platform used for sustainability monitoring, space utilisation, planning, and asset management. You will work with multi-source geospatial datasets including survey data, drone imagery, GIS and BIM and use technologies such as APIs, real-time IoT, BMS systems, and AI tools to help develop and deliver client-focused digital solutions. Key Responsibilities: Lead and manage a growing team of GIS professionals (initially 3 people) Oversee project delivery, including job planning, invoicing, time recording, and performance appraisals Collaborate with senior heads across Geospatial, Measured Survey, and Digital Innovation to deliver integrated property digital twin systems Provide consultancy support to clients and internal teams to help expand the use of geospatial services Identify new business opportunities, support tender submissions, and define technical work packages About You: We are looking for a GIS professional with substantial experience in geospatial analysis, consultancy, or solution development. You will bring a mix of technical depth and leadership experience, ideally with a background in the infrastructure or built environment sectors. You should have: A degree or equivalent in GIS or a related field Strong technical proficiency with Esri Enterprise and Desktop GIS, QGIS, and web application development within ArcGIS Online / Enterprise Programming skills in Python, SQL, or Arcade, and experience with spatial database systems (e.g. PostgreSQL, Azure SQL) Knowledge of FME (Form and Flow), spatial SQL, and experience working with ETL tools Understanding of BIM/CAD integration and 3D measured survey data Previous experience managing and developing GIS teams What's on Offer: Competitive salary with performance-related bonus Comprehensive benefits package including health plans, cycle to work scheme, and options to purchase additional leave Flexible/agile working arrangements to suit your circumstances Opportunity to lead innovative, meaningful work that shapes future infrastructure and property use
Jul 30, 2025
Full time
We are seeking an experienced GIS Manager to lead and grow a newly formed team supporting the development of advanced geospatial and digital twin services for the built environment. This role is ideal for someone who combines strong technical expertise with leadership capability and a passion for using spatial data to drive innovation in property and infrastructure. As GIS Manager, you will oversee the delivery of cutting-edge geospatial analysis and integrations, contributing to a 3D Property Digital Twin SaaS platform used for sustainability monitoring, space utilisation, planning, and asset management. You will work with multi-source geospatial datasets including survey data, drone imagery, GIS and BIM and use technologies such as APIs, real-time IoT, BMS systems, and AI tools to help develop and deliver client-focused digital solutions. Key Responsibilities: Lead and manage a growing team of GIS professionals (initially 3 people) Oversee project delivery, including job planning, invoicing, time recording, and performance appraisals Collaborate with senior heads across Geospatial, Measured Survey, and Digital Innovation to deliver integrated property digital twin systems Provide consultancy support to clients and internal teams to help expand the use of geospatial services Identify new business opportunities, support tender submissions, and define technical work packages About You: We are looking for a GIS professional with substantial experience in geospatial analysis, consultancy, or solution development. You will bring a mix of technical depth and leadership experience, ideally with a background in the infrastructure or built environment sectors. You should have: A degree or equivalent in GIS or a related field Strong technical proficiency with Esri Enterprise and Desktop GIS, QGIS, and web application development within ArcGIS Online / Enterprise Programming skills in Python, SQL, or Arcade, and experience with spatial database systems (e.g. PostgreSQL, Azure SQL) Knowledge of FME (Form and Flow), spatial SQL, and experience working with ETL tools Understanding of BIM/CAD integration and 3D measured survey data Previous experience managing and developing GIS teams What's on Offer: Competitive salary with performance-related bonus Comprehensive benefits package including health plans, cycle to work scheme, and options to purchase additional leave Flexible/agile working arrangements to suit your circumstances Opportunity to lead innovative, meaningful work that shapes future infrastructure and property use
Senior Application/Platform Engineer 55,000 - 70,000 (Negotiable on experience)Leeds/Hybrid 2x per week Your New Role Our client is looking for a Senior Application Support Engineer on a permanent basis. This role will partner with business product owners and is expected to become the Technical SME for a collection of the organisations back-office systems providing techno-functional support and product delivery services for those systems. What you will be doing Be the technical owner for key back-office systems and tools. Provide application techno-functional support for a range of enterprise-level back-office systems Troubleshoot and resolve technical issues, working closely with vendor support teams as needed to ensure high system reliability and performance Collaborate with multi-functional teams, including project managers, business analysts, and IT partners, to ensure seamless product delivery and support of systems in scope. Where applicable, review, update/comment and approve the relevant documentation (e.g. strategy documents, technical/functional solution designs, configuration workbooks, test plan etc.) produced by software vendors in your area of responsibility, ensuring it is in line with Bank standards, policies and procedures. Share technical expertise during workshops and training sessions with relevant stakeholders to educate on best practices, functionalities, and capabilities of the applications in scope. Support data and system integration efforts between the systems in scope and other systems, ensuring data accuracy and consistency. Assist in the migration of existing legacy solutions to more modern infrastructure (or to the Cloud, where applicable) or to other existing systems, providing guidance on data migration and validation processes. Develop custom reports, dashboards, and data visualizations to meet reporting requirements. What you will need Having a good level of experience in a wide variety of back-office systems, you will maintain, troubleshoot and enhance a broad range of systems that keep day-to-day operations running smoothly. Extensive application product delivery and support experience with back-office systems Demonstrable knowledge, skills and experience of the management, support, configuration, upgrade, and enhancements of Enterprise Applications Good scripting experience (e.g. Python, Javascript or Shell) to support small automations and data tasks Ability to analyse and resolve problems unassisted and to perform all development and changes with minimum guidance E ssential Criteria We are interested in hearing from candidates who have the following capabilities: A strong working knowledge of different (relational) database management systems (e.g. MS SQL Server, Oracle) and proven competency of querying using PL/SQL or SQL Developer Working knowledge administering multiple DBMS/BI tools. Demonstrable experience with implementing and supporting SaaS solutions, working with external suppliers to integrate with internal systems (i.e. SSO) IT consulting and/or support background (ITIL, working knowledge of SDLC and of IT infrastructure like server and database management) as well as in depth business processes experience. What you get in return In return, you'll receive a competitive salary of 55,000 - 70,000, on a permanent basis. You'll also benefit from an excellent package that includes private medical insurance, fantastic annual leave and a generous pension scheme, making this a highly attractive opportunity. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Jul 30, 2025
Full time
Senior Application/Platform Engineer 55,000 - 70,000 (Negotiable on experience)Leeds/Hybrid 2x per week Your New Role Our client is looking for a Senior Application Support Engineer on a permanent basis. This role will partner with business product owners and is expected to become the Technical SME for a collection of the organisations back-office systems providing techno-functional support and product delivery services for those systems. What you will be doing Be the technical owner for key back-office systems and tools. Provide application techno-functional support for a range of enterprise-level back-office systems Troubleshoot and resolve technical issues, working closely with vendor support teams as needed to ensure high system reliability and performance Collaborate with multi-functional teams, including project managers, business analysts, and IT partners, to ensure seamless product delivery and support of systems in scope. Where applicable, review, update/comment and approve the relevant documentation (e.g. strategy documents, technical/functional solution designs, configuration workbooks, test plan etc.) produced by software vendors in your area of responsibility, ensuring it is in line with Bank standards, policies and procedures. Share technical expertise during workshops and training sessions with relevant stakeholders to educate on best practices, functionalities, and capabilities of the applications in scope. Support data and system integration efforts between the systems in scope and other systems, ensuring data accuracy and consistency. Assist in the migration of existing legacy solutions to more modern infrastructure (or to the Cloud, where applicable) or to other existing systems, providing guidance on data migration and validation processes. Develop custom reports, dashboards, and data visualizations to meet reporting requirements. What you will need Having a good level of experience in a wide variety of back-office systems, you will maintain, troubleshoot and enhance a broad range of systems that keep day-to-day operations running smoothly. Extensive application product delivery and support experience with back-office systems Demonstrable knowledge, skills and experience of the management, support, configuration, upgrade, and enhancements of Enterprise Applications Good scripting experience (e.g. Python, Javascript or Shell) to support small automations and data tasks Ability to analyse and resolve problems unassisted and to perform all development and changes with minimum guidance E ssential Criteria We are interested in hearing from candidates who have the following capabilities: A strong working knowledge of different (relational) database management systems (e.g. MS SQL Server, Oracle) and proven competency of querying using PL/SQL or SQL Developer Working knowledge administering multiple DBMS/BI tools. Demonstrable experience with implementing and supporting SaaS solutions, working with external suppliers to integrate with internal systems (i.e. SSO) IT consulting and/or support background (ITIL, working knowledge of SDLC and of IT infrastructure like server and database management) as well as in depth business processes experience. What you get in return In return, you'll receive a competitive salary of 55,000 - 70,000, on a permanent basis. You'll also benefit from an excellent package that includes private medical insurance, fantastic annual leave and a generous pension scheme, making this a highly attractive opportunity. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
We are seeking an experienced GIS Manager to lead and grow a newly formed team supporting the development of advanced geospatial and digital twin services for the built environment. This role is ideal for someone who combines strong technical expertise with leadership capability and a passion for using spatial data to drive innovation in property and infrastructure. As GIS Manager, you will oversee the delivery of cutting-edge geospatial analysis and integrations, contributing to a 3D Property Digital Twin SaaS platform used for sustainability monitoring, space utilisation, planning, and asset management. You will work with multi-source geospatial datasets including survey data, drone imagery, GIS and BIM and use technologies such as APIs, real-time IoT, BMS systems, and AI tools to help develop and deliver client-focused digital solutions. Key Responsibilities: Lead and manage a growing team of GIS professionals (initially 3 people) Oversee project delivery, including job planning, invoicing, time recording, and performance appraisals Collaborate with senior heads across Geospatial, Measured Survey, and Digital Innovation to deliver integrated property digital twin systems Provide consultancy support to clients and internal teams to help expand the use of geospatial services Identify new business opportunities, support tender submissions, and define technical work packages About You: We are looking for a GIS professional with substantial experience in geospatial analysis, consultancy, or solution development. You will bring a mix of technical depth and leadership experience, ideally with a background in the infrastructure or built environment sectors. You should have: A degree or equivalent in GIS or a related field Strong technical proficiency with Esri Enterprise and Desktop GIS, QGIS, and web application development within ArcGIS Online / Enterprise Programming skills in Python, SQL, or Arcade, and experience with spatial database systems (e.g. PostgreSQL, Azure SQL) Knowledge of FME (Form and Flow), spatial SQL, and experience working with ETL tools Understanding of BIM/CAD integration and 3D measured survey data Previous experience managing and developing GIS teams What's on Offer: Competitive salary with performance-related bonus Comprehensive benefits package including health plans, cycle to work scheme, and options to purchase additional leave Flexible/agile working arrangements to suit your circumstances Opportunity to lead innovative, meaningful work that shapes future infrastructure and property use
Jul 29, 2025
Full time
We are seeking an experienced GIS Manager to lead and grow a newly formed team supporting the development of advanced geospatial and digital twin services for the built environment. This role is ideal for someone who combines strong technical expertise with leadership capability and a passion for using spatial data to drive innovation in property and infrastructure. As GIS Manager, you will oversee the delivery of cutting-edge geospatial analysis and integrations, contributing to a 3D Property Digital Twin SaaS platform used for sustainability monitoring, space utilisation, planning, and asset management. You will work with multi-source geospatial datasets including survey data, drone imagery, GIS and BIM and use technologies such as APIs, real-time IoT, BMS systems, and AI tools to help develop and deliver client-focused digital solutions. Key Responsibilities: Lead and manage a growing team of GIS professionals (initially 3 people) Oversee project delivery, including job planning, invoicing, time recording, and performance appraisals Collaborate with senior heads across Geospatial, Measured Survey, and Digital Innovation to deliver integrated property digital twin systems Provide consultancy support to clients and internal teams to help expand the use of geospatial services Identify new business opportunities, support tender submissions, and define technical work packages About You: We are looking for a GIS professional with substantial experience in geospatial analysis, consultancy, or solution development. You will bring a mix of technical depth and leadership experience, ideally with a background in the infrastructure or built environment sectors. You should have: A degree or equivalent in GIS or a related field Strong technical proficiency with Esri Enterprise and Desktop GIS, QGIS, and web application development within ArcGIS Online / Enterprise Programming skills in Python, SQL, or Arcade, and experience with spatial database systems (e.g. PostgreSQL, Azure SQL) Knowledge of FME (Form and Flow), spatial SQL, and experience working with ETL tools Understanding of BIM/CAD integration and 3D measured survey data Previous experience managing and developing GIS teams What's on Offer: Competitive salary with performance-related bonus Comprehensive benefits package including health plans, cycle to work scheme, and options to purchase additional leave Flexible/agile working arrangements to suit your circumstances Opportunity to lead innovative, meaningful work that shapes future infrastructure and property use
Category Manager - Infrastructure & Cloud page is loaded Category Manager - Infrastructure & Cloud Apply locations London, United Kingdom time type Full time posted on Posted Yesterday job requisition id R At LSEG, we're looking for a Category Manager for our Infrastructure & Cloud Category, with a focus on management of our Cloud Service Providers and associated services. Group Procurement is responsible for third-party supplier engagements and business partnership to drive high performing and sustainable value from our supplier relationships. We strive to make LSEG easier and more attractive to do business with, and we consider our suppliers as a source of competitive advantage and not just about cost. We operate a business partnering and supplier relationship management (SRM) model, aligned to business groups and spend categories, ensuring value through early and strategic engagement and informative vendor spend analytics. Some key characteristics of the new Group Procurement organisation: Supplier spend c £2BN and c. 5,000 suppliers Team structured around: Three towers of spend - Technology, Services and Corporate - passionate about category management, strategic sourcing, renewals & SRM A Strategy & Performance centre, enabling function to drive and implement the strategy of the Group Procurement function, outstanding procurement policy and processes Key hubs for the category teams in London, Bangalore with a small amount of decentralised activity to support local markets which are in various global locations including Europe and Asia The purpose of this role is to create, develop and deliver a "best in class" category procurement service with the express intent of delivering year-on-year benefit to the Group in terms of innovation, speed to market, quality, efficiency, risk mitigation and lower cost. This role sits in the Technology tower as part of the Infrastructure & Cloud team, reporting to the Category Director. The team supports spend of c.£400m per annum, with key spend areas including Cloud, Mainframe, Compute, Databases and Infrastructure software. The role activities are global and include the engagement and ongoing management of third-party suppliers, the sourcing and vendor strategy, and roadmap for the category. The role will perform a combination of sourcing, supplier and business relationship activities, with an emphasis on the ongoing management of our Cloud Service Providers - AWS, Microsoft Azure and Google Cloud Platform (GCP). It also entails working closely with the rest of the Technology Procurement team (in particular Networks and Data Centres) and the wider Group Procurement team to support the evolution of the wider procurement strategy and transformation roadmap, ensuring this is reflected across all categories of spend within this remit: Budget Responsibility: None Direct Reports: None Indirect Reports: None Key interfaces: With line management (Infrastructure & Cloud Category Director and Head of Technology Procurement) Other Category Directors, Managers, Senior Buyers and Buyers Group Procurement Centre of Excellence and Shared Services teams Finance Business Partners, FinOps, Software Asser Management, Legal & Tax Business: supplier business owners, budget holders and vendor management Key partnering functions: Head of Cloud, Head of Foundation Services and their functional leads Key responsibilities of the role: Establishing a Group Procurement Strategy for the Category Define, gain agreement to and implement strategic sourcing Category plans (including a pipeline of procurement opportunities) for aligned Pillar within the Infrastructure & Cloud Technology category which includes both SP Services, Software and Hardware. Continue to develop and maintain Category strategies and plans in conjunction with the team and business partners Lead the implementation of strategic and preferred suppliers and drive downwards the number of active suppliers. Implement a programme of supplier categorisation to drive value and focus Use internal and external data and analysis, relationships and specialist insight to provide a clear authority view on business investment decisions (e.g. spend analysis, supply markets, sourcing value levers, supply market reviews, business assessments etc.), to stimulate innovative problem solving within the business, develop and commit to performance targets and provide reporting in line with business compliance and procedures Provide support to business Category owners to drive upwards preferred supplier and channel compliance to global standards. Drive sourcing initiatives in support of defined business goals and business roadmaps Anticipate future procurement challenges, ensuring the business is equipped with the right strategies to deliver the best possible commercial outcomes including risks, routes to market, resource commitments, supply market dynamics, competitive strategies and delivery plans Implementing the Group Procurement Strategy for the Category Develop and lead supplier performance improvement programs and develop strategies to effectively improve supply chain performance in quality, delivery, and cost management Lead and drive strategic sourcing engagement for the Category, focusing on commercial and contractual negotiations, working with business partners and legal to close negotiations with contracts which fully protect the Group's commercial interests and ensure mitigation of operational risks conduct competitive RFI's/RFP's and lead on supplier negotiations as required. Provide an advisory service within a matrix orientated business by utilising an appropriate level of commercial expertise and foresight to ensure cost management and alignment with budget. Lead the delivery of a breadth of procurement initiatives, of varying complexity and value, using best in class sourcing solutions such as e-Procurement, e-Auctioning, strategic sourcing etc. Work with the business to ensure strategic supplier relationship management is considered in all procurement decisions, facilitating the handover into the contract management team and providing ongoing support and insight to address challenges with incumbent suppliers. Ongoing proactive review of existing Category arrangements in collaboration with business partners, to include ownership of the Category policy to ensure full compliance and optimised cost position. Lead the negotiations, tendering and selection of suppliers for all affiliate companies. Responsible for sourcing leadership on strategic projects including attendance at relevant project / programme board. Ensure appropriate risk mitigation strategies are an intrinsic part of sourcing decisions including contractual protections and ongoing supplier risk management Developing and maintaining relationships Build strong relationships with key partners in the Group, technology and business teams. Work with the technology leadership team and their reports to understand business strategy and drivers; provide creative challenge and thought leadership which influences and supports business decision-making. Be a key point of reference for negotiation, vendor issues and supplier communications for commercial and governance aspects. Cultivate an environment of collaboration and innovation. Lead Supplier Relationship Management (SRM) of strategic supplier relationships (business critical and high spend). Facilitate regular supplier review meetings as well as joint steering group meetings with senior business and technology partners. Handle supplier risks and issues BAU Activities Facilitate workload with support from renewals teams and offshore senior buyers; ensure that resource is focused on the highest value opportunities in commercial risk management and cost benefit terms. Maintain Procurement systems and tools (e.g. pipeline management tool, savings tracker, supplier and contract databases, Category spend metrics), identifying and acting upon forthcoming renewals as required and identifying future cost reduction opportunities. Ensure compliance with corporate product, procedural, regulatory, quality, environmental and corporate social responsibility policies. Assist in the development of the wider procurement function across LSEG and different geographies. Provide assistance to the business and suppliers across the end to end sourcing process, i.e. reviewing and approving purchase orders, facilitating exceptions such as payment difficulties and ensuring timely delivery of goods and services, identifies the implications of a change and facilitates the variation of the contract Essential experience and skills required: Strong procurement experience and industry / market knowledge relating to Technology Procurement. Preferredexperience related to Cloud Service Providers, SaaS providers, Infrastructure Software and Hardware vendors and associated services extensive years general experience Deep knowledge of procurement principles and practices Significant contract negotiation experience with proven impact across a wide variety of spend categories with a particular focus on Hardware, Software & Professional Services. Deep knowledge of various types of pricing structures as well as associated contract terms and conditions and legal ramifications Understanding of risks of non-compliance, ability to identify when further advice and support is required Understanding of financial accounts . click apply for full job details
Jul 29, 2025
Full time
Category Manager - Infrastructure & Cloud page is loaded Category Manager - Infrastructure & Cloud Apply locations London, United Kingdom time type Full time posted on Posted Yesterday job requisition id R At LSEG, we're looking for a Category Manager for our Infrastructure & Cloud Category, with a focus on management of our Cloud Service Providers and associated services. Group Procurement is responsible for third-party supplier engagements and business partnership to drive high performing and sustainable value from our supplier relationships. We strive to make LSEG easier and more attractive to do business with, and we consider our suppliers as a source of competitive advantage and not just about cost. We operate a business partnering and supplier relationship management (SRM) model, aligned to business groups and spend categories, ensuring value through early and strategic engagement and informative vendor spend analytics. Some key characteristics of the new Group Procurement organisation: Supplier spend c £2BN and c. 5,000 suppliers Team structured around: Three towers of spend - Technology, Services and Corporate - passionate about category management, strategic sourcing, renewals & SRM A Strategy & Performance centre, enabling function to drive and implement the strategy of the Group Procurement function, outstanding procurement policy and processes Key hubs for the category teams in London, Bangalore with a small amount of decentralised activity to support local markets which are in various global locations including Europe and Asia The purpose of this role is to create, develop and deliver a "best in class" category procurement service with the express intent of delivering year-on-year benefit to the Group in terms of innovation, speed to market, quality, efficiency, risk mitigation and lower cost. This role sits in the Technology tower as part of the Infrastructure & Cloud team, reporting to the Category Director. The team supports spend of c.£400m per annum, with key spend areas including Cloud, Mainframe, Compute, Databases and Infrastructure software. The role activities are global and include the engagement and ongoing management of third-party suppliers, the sourcing and vendor strategy, and roadmap for the category. The role will perform a combination of sourcing, supplier and business relationship activities, with an emphasis on the ongoing management of our Cloud Service Providers - AWS, Microsoft Azure and Google Cloud Platform (GCP). It also entails working closely with the rest of the Technology Procurement team (in particular Networks and Data Centres) and the wider Group Procurement team to support the evolution of the wider procurement strategy and transformation roadmap, ensuring this is reflected across all categories of spend within this remit: Budget Responsibility: None Direct Reports: None Indirect Reports: None Key interfaces: With line management (Infrastructure & Cloud Category Director and Head of Technology Procurement) Other Category Directors, Managers, Senior Buyers and Buyers Group Procurement Centre of Excellence and Shared Services teams Finance Business Partners, FinOps, Software Asser Management, Legal & Tax Business: supplier business owners, budget holders and vendor management Key partnering functions: Head of Cloud, Head of Foundation Services and their functional leads Key responsibilities of the role: Establishing a Group Procurement Strategy for the Category Define, gain agreement to and implement strategic sourcing Category plans (including a pipeline of procurement opportunities) for aligned Pillar within the Infrastructure & Cloud Technology category which includes both SP Services, Software and Hardware. Continue to develop and maintain Category strategies and plans in conjunction with the team and business partners Lead the implementation of strategic and preferred suppliers and drive downwards the number of active suppliers. Implement a programme of supplier categorisation to drive value and focus Use internal and external data and analysis, relationships and specialist insight to provide a clear authority view on business investment decisions (e.g. spend analysis, supply markets, sourcing value levers, supply market reviews, business assessments etc.), to stimulate innovative problem solving within the business, develop and commit to performance targets and provide reporting in line with business compliance and procedures Provide support to business Category owners to drive upwards preferred supplier and channel compliance to global standards. Drive sourcing initiatives in support of defined business goals and business roadmaps Anticipate future procurement challenges, ensuring the business is equipped with the right strategies to deliver the best possible commercial outcomes including risks, routes to market, resource commitments, supply market dynamics, competitive strategies and delivery plans Implementing the Group Procurement Strategy for the Category Develop and lead supplier performance improvement programs and develop strategies to effectively improve supply chain performance in quality, delivery, and cost management Lead and drive strategic sourcing engagement for the Category, focusing on commercial and contractual negotiations, working with business partners and legal to close negotiations with contracts which fully protect the Group's commercial interests and ensure mitigation of operational risks conduct competitive RFI's/RFP's and lead on supplier negotiations as required. Provide an advisory service within a matrix orientated business by utilising an appropriate level of commercial expertise and foresight to ensure cost management and alignment with budget. Lead the delivery of a breadth of procurement initiatives, of varying complexity and value, using best in class sourcing solutions such as e-Procurement, e-Auctioning, strategic sourcing etc. Work with the business to ensure strategic supplier relationship management is considered in all procurement decisions, facilitating the handover into the contract management team and providing ongoing support and insight to address challenges with incumbent suppliers. Ongoing proactive review of existing Category arrangements in collaboration with business partners, to include ownership of the Category policy to ensure full compliance and optimised cost position. Lead the negotiations, tendering and selection of suppliers for all affiliate companies. Responsible for sourcing leadership on strategic projects including attendance at relevant project / programme board. Ensure appropriate risk mitigation strategies are an intrinsic part of sourcing decisions including contractual protections and ongoing supplier risk management Developing and maintaining relationships Build strong relationships with key partners in the Group, technology and business teams. Work with the technology leadership team and their reports to understand business strategy and drivers; provide creative challenge and thought leadership which influences and supports business decision-making. Be a key point of reference for negotiation, vendor issues and supplier communications for commercial and governance aspects. Cultivate an environment of collaboration and innovation. Lead Supplier Relationship Management (SRM) of strategic supplier relationships (business critical and high spend). Facilitate regular supplier review meetings as well as joint steering group meetings with senior business and technology partners. Handle supplier risks and issues BAU Activities Facilitate workload with support from renewals teams and offshore senior buyers; ensure that resource is focused on the highest value opportunities in commercial risk management and cost benefit terms. Maintain Procurement systems and tools (e.g. pipeline management tool, savings tracker, supplier and contract databases, Category spend metrics), identifying and acting upon forthcoming renewals as required and identifying future cost reduction opportunities. Ensure compliance with corporate product, procedural, regulatory, quality, environmental and corporate social responsibility policies. Assist in the development of the wider procurement function across LSEG and different geographies. Provide assistance to the business and suppliers across the end to end sourcing process, i.e. reviewing and approving purchase orders, facilitating exceptions such as payment difficulties and ensuring timely delivery of goods and services, identifies the implications of a change and facilitates the variation of the contract Essential experience and skills required: Strong procurement experience and industry / market knowledge relating to Technology Procurement. Preferredexperience related to Cloud Service Providers, SaaS providers, Infrastructure Software and Hardware vendors and associated services extensive years general experience Deep knowledge of procurement principles and practices Significant contract negotiation experience with proven impact across a wide variety of spend categories with a particular focus on Hardware, Software & Professional Services. Deep knowledge of various types of pricing structures as well as associated contract terms and conditions and legal ramifications Understanding of risks of non-compliance, ability to identify when further advice and support is required Understanding of financial accounts . click apply for full job details
Hi there! Thanks for stopping by Are you actively looking for a new opportunity? Or just checking the market? Well you might just be in the right place! Lightspeed are looking for a Front Line Manager & Performance Enablement Manager. This role focuses on enabling all our frontline managers to develop their teams into high-performing sales units while supporting their personal and professional growth to build exceptional leadership capabilities. This role can be based in one of the following office locations; London, Berlin, Amsterdam or Paris. Key Areas of Responsibility Performance Enablement: Partner with frontline managers to identify skill gaps and define performance goals aligned with sales targets. Train and support managers in applying consistent coaching practices using tools like dashboards, templates, and guides. Help drive behaviour change by ensuring learning translates into on-the-job application. Co-create development plans and targeted interventions for team members. Support change adoption by gathering feedback, identifying barriers, and recommending improvements. Collaborate on training content and adjust enablement strategies as needed. Measure and report on the impact of enablement initiatives. Manager Development: Design programs to strengthen frontline manager capabilities in strategic planning, pipeline management, forecasting, and coaching. Mentor managers to grow as people leaders. Work with HR and L&D to build tailored growth paths. Cross-functional Collaboration: Align enablement with business goals by partnering with Sales, HR, and L&D. Act as a connector between senior leadership and frontline managers to ensure alignment and clarity Required Skills and Qualifications: Proven (5+ years of) experience in sales/ performance enablement or leadership development in a SaaS environment. Strong knowledge of sales processes, performance metrics, and coaching methodologies. Exceptional communication and interpersonal skills to influence and inspire. Proficiency in leveraging tools and technology for training and performance tracking. Ability to analyse data and translate insights into actionable strategies. Preferred Qualifications: Experience working with frontline sales managers. Background in developing and implementing leadership training programs. Familiarity with performance enablement frameworks such as Gapology or similar methodologies. What's in it for you? Come live the Lightspeed experience Ability to do your job in a truly flexible environment Genuine career opportunities in a company that's creating new jobs everyday Work in a team big enough for growth but lean enough to make a real impact. and enjoy a range of benefits that'll keep you happy, healthy, and (not) hungry: Lightspeed RSU program (we are all owners) Flexible working policy Health and wellness benefits Paid leave assistance for new parents Linkedin learning Volunteer day To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes. Lightspeed is a proud equal opportunity employer and we are committed tocreating an inclusive and barrier-free workplace. Lightspeed welcomes andencourages applications from people with disabilities. Accommodations areavailable on request for candidates taking part in all aspects of theselection process. Where to from here? Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you're proud to come to every day. For a glimpse into our world check out our career page here . Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal's gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs. Who we are: Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks. Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries. Lightspeed handles your information in accordance with our Applicant Privacy Statement .
Jul 29, 2025
Full time
Hi there! Thanks for stopping by Are you actively looking for a new opportunity? Or just checking the market? Well you might just be in the right place! Lightspeed are looking for a Front Line Manager & Performance Enablement Manager. This role focuses on enabling all our frontline managers to develop their teams into high-performing sales units while supporting their personal and professional growth to build exceptional leadership capabilities. This role can be based in one of the following office locations; London, Berlin, Amsterdam or Paris. Key Areas of Responsibility Performance Enablement: Partner with frontline managers to identify skill gaps and define performance goals aligned with sales targets. Train and support managers in applying consistent coaching practices using tools like dashboards, templates, and guides. Help drive behaviour change by ensuring learning translates into on-the-job application. Co-create development plans and targeted interventions for team members. Support change adoption by gathering feedback, identifying barriers, and recommending improvements. Collaborate on training content and adjust enablement strategies as needed. Measure and report on the impact of enablement initiatives. Manager Development: Design programs to strengthen frontline manager capabilities in strategic planning, pipeline management, forecasting, and coaching. Mentor managers to grow as people leaders. Work with HR and L&D to build tailored growth paths. Cross-functional Collaboration: Align enablement with business goals by partnering with Sales, HR, and L&D. Act as a connector between senior leadership and frontline managers to ensure alignment and clarity Required Skills and Qualifications: Proven (5+ years of) experience in sales/ performance enablement or leadership development in a SaaS environment. Strong knowledge of sales processes, performance metrics, and coaching methodologies. Exceptional communication and interpersonal skills to influence and inspire. Proficiency in leveraging tools and technology for training and performance tracking. Ability to analyse data and translate insights into actionable strategies. Preferred Qualifications: Experience working with frontline sales managers. Background in developing and implementing leadership training programs. Familiarity with performance enablement frameworks such as Gapology or similar methodologies. What's in it for you? Come live the Lightspeed experience Ability to do your job in a truly flexible environment Genuine career opportunities in a company that's creating new jobs everyday Work in a team big enough for growth but lean enough to make a real impact. and enjoy a range of benefits that'll keep you happy, healthy, and (not) hungry: Lightspeed RSU program (we are all owners) Flexible working policy Health and wellness benefits Paid leave assistance for new parents Linkedin learning Volunteer day To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes. Lightspeed is a proud equal opportunity employer and we are committed tocreating an inclusive and barrier-free workplace. Lightspeed welcomes andencourages applications from people with disabilities. Accommodations areavailable on request for candidates taking part in all aspects of theselection process. Where to from here? Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you're proud to come to every day. For a glimpse into our world check out our career page here . Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal's gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs. Who we are: Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks. Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries. Lightspeed handles your information in accordance with our Applicant Privacy Statement .
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Commerce/Business Travel Percentage : 0% Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. About the team The FIS Treasury and Risk Client Experience Team supports the FIS Treasury SaaS platform Integrity. Primarily working with our Premier and Premier plus Integrity clients, assisting them with any service requests, service Incidents, service reviews owning the end to end relationship. What you will be doing: In this role, you will be managing the service side of the client relationship including escalation, effective oversight of client production support, execution of account plan activities, building of relationships with client contacts and management of the Premier and Premier plus clients. Develops strong working relationships with assigned clients and FIS resources. Manages and communicates expectations internally and externally. Manages the service component of the client relationship. Conducts service value reviews. Educates clients on various FIS processes and procedures assisting with awareness, navigation, and self-help tools (note: this role is not responsible for opening requests or being the direct point of contact for support or project related items. Conducts regularly scheduled status calls with client to discuss important key service topics, to review projects in client's queue and to discuss available service offerings. Acts as an escalation point between client and request desk. Reviews variance reports and invoices, conducts periodic billing reviews, ensures credits, write-offs and payments are properly applied, works with assigned clients, managing director/relationship manager or billing team to resolve billing issues and at times functions as a collection agent. Monitors monthly service level/availability management reports to identify possible trends in service level agreement (SLA) "misses" and contacts appropriate product area if "misses" fall within guidelines of a contractual penalty. In the event of a contractual penalty, calculates and processes service level credits, informs billing team and notifies client on timing of credit receipt. Provides oversight on commitment requests including setting up commitment in system, participating in project kick-offs to ensure understanding of project expectations and scope, ensures proper resources are assigned, monitors target dates and ensures billing is accurate and on time. Identifies additional opportunities to provide more products, services or other resources to customer and refers to managing director/relationship manager. May participate in business reviews to learn about clients' strategic direction as well as gain a good understanding of the products and/or services FIS is offering. Education Requirements: Bachelor's degree in business or related field or the equivalent combination of education, training, or work experience. What you bring: Communicates ideas both verbally and in written form in a clear, concise, and professional manner Requires good working knowledge of FIS systems as well as the industries in which FIS competes for business Ability to understand and apply concepts Ability to handle projects commensurate with job expectations Ability to analyze and solve problems using learned techniques and tools Requires human relations, negotiation, and documentation skills Team skills, including the ability to establish and maintain effective working relationships both internally as well as externally Flexibility, versatility, dependability Strong communications skill, both verbally and written Strong organizational skills Added bonus if you have: Previous experience working in a Treasury environment Technical knowledge of contracts and legal documents What we offer you: A competitive salary A modern, international work environment and a dedicated and motivated team The chance to work on some of the most challenging, relevant issues in financial services & technology. A broad range of professional education and personal development possibilities - FIS is your final career step! Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice . Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
Jul 29, 2025
Full time
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Commerce/Business Travel Percentage : 0% Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. About the team The FIS Treasury and Risk Client Experience Team supports the FIS Treasury SaaS platform Integrity. Primarily working with our Premier and Premier plus Integrity clients, assisting them with any service requests, service Incidents, service reviews owning the end to end relationship. What you will be doing: In this role, you will be managing the service side of the client relationship including escalation, effective oversight of client production support, execution of account plan activities, building of relationships with client contacts and management of the Premier and Premier plus clients. Develops strong working relationships with assigned clients and FIS resources. Manages and communicates expectations internally and externally. Manages the service component of the client relationship. Conducts service value reviews. Educates clients on various FIS processes and procedures assisting with awareness, navigation, and self-help tools (note: this role is not responsible for opening requests or being the direct point of contact for support or project related items. Conducts regularly scheduled status calls with client to discuss important key service topics, to review projects in client's queue and to discuss available service offerings. Acts as an escalation point between client and request desk. Reviews variance reports and invoices, conducts periodic billing reviews, ensures credits, write-offs and payments are properly applied, works with assigned clients, managing director/relationship manager or billing team to resolve billing issues and at times functions as a collection agent. Monitors monthly service level/availability management reports to identify possible trends in service level agreement (SLA) "misses" and contacts appropriate product area if "misses" fall within guidelines of a contractual penalty. In the event of a contractual penalty, calculates and processes service level credits, informs billing team and notifies client on timing of credit receipt. Provides oversight on commitment requests including setting up commitment in system, participating in project kick-offs to ensure understanding of project expectations and scope, ensures proper resources are assigned, monitors target dates and ensures billing is accurate and on time. Identifies additional opportunities to provide more products, services or other resources to customer and refers to managing director/relationship manager. May participate in business reviews to learn about clients' strategic direction as well as gain a good understanding of the products and/or services FIS is offering. Education Requirements: Bachelor's degree in business or related field or the equivalent combination of education, training, or work experience. What you bring: Communicates ideas both verbally and in written form in a clear, concise, and professional manner Requires good working knowledge of FIS systems as well as the industries in which FIS competes for business Ability to understand and apply concepts Ability to handle projects commensurate with job expectations Ability to analyze and solve problems using learned techniques and tools Requires human relations, negotiation, and documentation skills Team skills, including the ability to establish and maintain effective working relationships both internally as well as externally Flexibility, versatility, dependability Strong communications skill, both verbally and written Strong organizational skills Added bonus if you have: Previous experience working in a Treasury environment Technical knowledge of contracts and legal documents What we offer you: A competitive salary A modern, international work environment and a dedicated and motivated team The chance to work on some of the most challenging, relevant issues in financial services & technology. A broad range of professional education and personal development possibilities - FIS is your final career step! Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice . Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
About the job - Customer Success Champion Grid Smarter Cities is a SAAS, cleantech start-up that enables freight, servicing, and delivery vehicles to park safely. Our digital platform Kerb, allows the kerb owner, local authority or landowner to manage and aid kerb users by creating bookable timeslots allowing the kerb users to book these slots, making operational savings and creating a more harmonious experience. Think AirBnB for kerbside. Grid Smarter Cities needs a Customer Success Champion. We need an enthusiastic individual to join our team and continue our success in customer enrolment, from prospecting at our Loading Bay locations, to successfully onboarding and growing their use of our network. It is an exciting role with our startup which will see you spending significant time at our Loading Bay locations - outdoors - and this will be balanced with time working from our London office and home. The needs of our clients are ever developing, and our sales and service model is evolving to ensure we keep delivering the very best level of service to our customers. You will be part of a team and supported by wider expertise and delivery specialists. This role has expanded throughout the years, and we need an individual that will be able to adapt to the fast-paced nature of scaling a business. As a Customer Success Champion, we expect you to be A self-starter who lives and breathes sales and customer excellence A strong, confident, communicator and listener Organised, resilient, and above all someone who gets the job done Someone with strong stakeholder engagement Flexible and pro-active Able to work as part of multiple teams and work independently at times As a Customer Success Champion, we would like you to On the street at our Loading Bay locations: Canvass and onboard new business users Identify potential platform users through engagement- drivers and senior management Promote our Loading Bays Conduct parking delivery and service plans Working from London office / home / customer premises: New Business Manage your pipeline of potential new platform users through our CRM - daily callbacks and emails Identify and prospect potential new users of our Loading Bays Product Demonstrations - become a platform expert Account Growth Grow your new customers across out network of Loading Bays Maintain new users - Pushing use of platform, creating case studies of customer excellence Internal Customer Champion for product development - truly understand how our customers are using the platform and what they would like to see next Whilst the primary role will be one focused around new business because we are a startup you will have the opportunity to get involved to get involved in many aspects of the business. As a Customer Success Champion, we would also like you to Develop and manage all client onboarding activities from project kick-off, training, configuration, data migration and launch to accelerate time to first value Proactively manage the gateway of participant technical onboarding Build online customer relationships including training and presenting Progress to become a platform expert and present live online product demonstrations to new customer prospects Have competence with Microsoft Office suite - can design and create an excel data set and turn this into a client facing presentation to facilitate further action from the customer Add to our growing and developing culture at Grid: if you have a hobby or passion, don't be afraid to share it, and encourage us to try! As a Customer Success Champion, the logistics of the role . You will be London based - within the M25 2/3 days week - Onsite at our Loading Bays - Sales and Engagement (within the hours of 8AM-6PM) 2/3 days week - Working from London office / WFH managing customer pipeline / onboarding 1 day month - Newcastle head office Potential for time elsewhere in UK, and nights staying away from home Already qualified to work in the UK Reporting to Senior Programme Manager It would be nice if Educated to degree level Have some sales and / or customer experience background Have worked in a start up What you'll get Salary £25 -35,0000 pa Flexible working A defined contribution pension 25 days holiday a year A Macbook Pro
Jul 29, 2025
Full time
About the job - Customer Success Champion Grid Smarter Cities is a SAAS, cleantech start-up that enables freight, servicing, and delivery vehicles to park safely. Our digital platform Kerb, allows the kerb owner, local authority or landowner to manage and aid kerb users by creating bookable timeslots allowing the kerb users to book these slots, making operational savings and creating a more harmonious experience. Think AirBnB for kerbside. Grid Smarter Cities needs a Customer Success Champion. We need an enthusiastic individual to join our team and continue our success in customer enrolment, from prospecting at our Loading Bay locations, to successfully onboarding and growing their use of our network. It is an exciting role with our startup which will see you spending significant time at our Loading Bay locations - outdoors - and this will be balanced with time working from our London office and home. The needs of our clients are ever developing, and our sales and service model is evolving to ensure we keep delivering the very best level of service to our customers. You will be part of a team and supported by wider expertise and delivery specialists. This role has expanded throughout the years, and we need an individual that will be able to adapt to the fast-paced nature of scaling a business. As a Customer Success Champion, we expect you to be A self-starter who lives and breathes sales and customer excellence A strong, confident, communicator and listener Organised, resilient, and above all someone who gets the job done Someone with strong stakeholder engagement Flexible and pro-active Able to work as part of multiple teams and work independently at times As a Customer Success Champion, we would like you to On the street at our Loading Bay locations: Canvass and onboard new business users Identify potential platform users through engagement- drivers and senior management Promote our Loading Bays Conduct parking delivery and service plans Working from London office / home / customer premises: New Business Manage your pipeline of potential new platform users through our CRM - daily callbacks and emails Identify and prospect potential new users of our Loading Bays Product Demonstrations - become a platform expert Account Growth Grow your new customers across out network of Loading Bays Maintain new users - Pushing use of platform, creating case studies of customer excellence Internal Customer Champion for product development - truly understand how our customers are using the platform and what they would like to see next Whilst the primary role will be one focused around new business because we are a startup you will have the opportunity to get involved to get involved in many aspects of the business. As a Customer Success Champion, we would also like you to Develop and manage all client onboarding activities from project kick-off, training, configuration, data migration and launch to accelerate time to first value Proactively manage the gateway of participant technical onboarding Build online customer relationships including training and presenting Progress to become a platform expert and present live online product demonstrations to new customer prospects Have competence with Microsoft Office suite - can design and create an excel data set and turn this into a client facing presentation to facilitate further action from the customer Add to our growing and developing culture at Grid: if you have a hobby or passion, don't be afraid to share it, and encourage us to try! As a Customer Success Champion, the logistics of the role . You will be London based - within the M25 2/3 days week - Onsite at our Loading Bays - Sales and Engagement (within the hours of 8AM-6PM) 2/3 days week - Working from London office / WFH managing customer pipeline / onboarding 1 day month - Newcastle head office Potential for time elsewhere in UK, and nights staying away from home Already qualified to work in the UK Reporting to Senior Programme Manager It would be nice if Educated to degree level Have some sales and / or customer experience background Have worked in a start up What you'll get Salary £25 -35,0000 pa Flexible working A defined contribution pension 25 days holiday a year A Macbook Pro
Level : 4 Salary band : £65,000 - £75,000 Bonus : 8% performance-based, discretionary Hybrid - work in our London office 3x/wk At Automata , we're on a mission to transform how scientists work by making automation accessible to every lab in the world. We believe that by giving labs the power to automate, we can unlock discoveries that will shape the future of life sciences-from diagnostics and drug discovery to synthetic biology. But we're more than just a company disrupting the industry-we're a team of innovators, problem-solvers, and creators passionate about empowering scientists. Our LINQ platform combines hardware and software to streamline workflows, making lab automation fast, flexible, and affordable. This means our customers can focus on groundbreaking research, while we take care of the rest. Why Work at Automata? Impact : Your work will directly contribute to advancements in science and medicine, supporting labs around the globe as they push boundaries in research and innovation. Innovation : You'll be part of a team solving complex problems (seriously, no one else has figured out how to do this yet), using cutting-edge technology (we have robots). Growth : We invest in our people . Whether through hands-on experience, professional development, or collaborative projects, you'll grow both professionally and personally. Community : Join a diverse, passionate team that values collaboration (golf on a Thursday, Soccer once a month, movie nights whenever we fancy it). We are seeking a skilled Data&BI Analyst to join our growing 177-person company (120 in the UK, 50 in the US) to drive data-driven decision-making through comprehensive analysis of our internal company operations and performance. This is a pivotal role for someone who is passionate about data analysis and wants a crash course on driving business performance. Key Responsibilities: Data Analysis & Reporting Analyse core company data across departments Design and build interactive dashboards using BI tools for key business metrics including, but not limited to, company growth metrics, product usage and operational efficiency. Develop self-service analytics capabilities for department managers based on data needs and priorities. Conduct ad-hoc analysis to support strategic business decisions Create executive-level reporting for board meetings and investor updates Ensure data accuracy and consistency across all reporting platforms Be part of building and deciding our BI and data technology stack Data Management & Infrastructure Work closely with Data Engineering to implement data governance practices, ensuring data quality and acting as a key data stakeholder Document data sources, definitions, and methodologies Required Qualifications Technical Skills Bachelor's degree in Data Science, Statistics, Mathematics, Economics, or related field Demonstrable experience in data analysis, business intelligence, or a related role Proficiency in SQL and querying from a variety of data sources (databases, data warehouses, SaaS reporting applications) Experience with BI tools (ThoughtSpot, Tableau, Power BI, Looker, or similar) Strong Excel skills, including pivot tables, advanced formulas, and data modelling Understanding of statistical concepts and data visualisation principles Optional: Programming experience in Python or R for data analysis Business Acumen Ability to learn core business metrics across departments and ability to translate the requirements into business insights with the support of the leadership team Experience working with company operational and/or financial data Knowledge of data governance and compliance requirements Soft Skills Excellent communication skills with ability to present complex data insights to non-technical stakeholders Strong problem-solving and critical thinking abilities Detail-oriented with high accuracy standards Ability to work independently and manage multiple priorities Collaborative approach to working with cross-functional teams Preferred Qualifications Experience in companies of similar size (100-200 employees) and/or being one of the first BI/Data employees Certifications in relevant BI tools or data analysis platforms Experience with cloud platforms (AWS, Azure, Google Cloud) Knowledge of data warehousing concepts Reporting Structure This role reports to the Chief of Staff and will work closely with department heads across the organisation. US team benefits : Healthcare Competitive healthcare for you and your family 401k We offer a 401(k) retirement savings plan Well-being budget ️ Invest in your own well-being, personal growth, and hobbies Holiday 30 days + 10 federalholidays Additional leave days ️ Time off for dependents, 'Me days', birthdays and volunteering days off Birthday trees Planting a tree for every employee on their birthday, every year Paid sick leave 10 days paid sick leave to stay home and focus on rest and recovery Mental health support Access the therapy for you and your family through Spill Career progression frameworks Each department & discipline has a progression framework We are an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Discrimination of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status is strictly prohibited.
Jul 29, 2025
Full time
Level : 4 Salary band : £65,000 - £75,000 Bonus : 8% performance-based, discretionary Hybrid - work in our London office 3x/wk At Automata , we're on a mission to transform how scientists work by making automation accessible to every lab in the world. We believe that by giving labs the power to automate, we can unlock discoveries that will shape the future of life sciences-from diagnostics and drug discovery to synthetic biology. But we're more than just a company disrupting the industry-we're a team of innovators, problem-solvers, and creators passionate about empowering scientists. Our LINQ platform combines hardware and software to streamline workflows, making lab automation fast, flexible, and affordable. This means our customers can focus on groundbreaking research, while we take care of the rest. Why Work at Automata? Impact : Your work will directly contribute to advancements in science and medicine, supporting labs around the globe as they push boundaries in research and innovation. Innovation : You'll be part of a team solving complex problems (seriously, no one else has figured out how to do this yet), using cutting-edge technology (we have robots). Growth : We invest in our people . Whether through hands-on experience, professional development, or collaborative projects, you'll grow both professionally and personally. Community : Join a diverse, passionate team that values collaboration (golf on a Thursday, Soccer once a month, movie nights whenever we fancy it). We are seeking a skilled Data&BI Analyst to join our growing 177-person company (120 in the UK, 50 in the US) to drive data-driven decision-making through comprehensive analysis of our internal company operations and performance. This is a pivotal role for someone who is passionate about data analysis and wants a crash course on driving business performance. Key Responsibilities: Data Analysis & Reporting Analyse core company data across departments Design and build interactive dashboards using BI tools for key business metrics including, but not limited to, company growth metrics, product usage and operational efficiency. Develop self-service analytics capabilities for department managers based on data needs and priorities. Conduct ad-hoc analysis to support strategic business decisions Create executive-level reporting for board meetings and investor updates Ensure data accuracy and consistency across all reporting platforms Be part of building and deciding our BI and data technology stack Data Management & Infrastructure Work closely with Data Engineering to implement data governance practices, ensuring data quality and acting as a key data stakeholder Document data sources, definitions, and methodologies Required Qualifications Technical Skills Bachelor's degree in Data Science, Statistics, Mathematics, Economics, or related field Demonstrable experience in data analysis, business intelligence, or a related role Proficiency in SQL and querying from a variety of data sources (databases, data warehouses, SaaS reporting applications) Experience with BI tools (ThoughtSpot, Tableau, Power BI, Looker, or similar) Strong Excel skills, including pivot tables, advanced formulas, and data modelling Understanding of statistical concepts and data visualisation principles Optional: Programming experience in Python or R for data analysis Business Acumen Ability to learn core business metrics across departments and ability to translate the requirements into business insights with the support of the leadership team Experience working with company operational and/or financial data Knowledge of data governance and compliance requirements Soft Skills Excellent communication skills with ability to present complex data insights to non-technical stakeholders Strong problem-solving and critical thinking abilities Detail-oriented with high accuracy standards Ability to work independently and manage multiple priorities Collaborative approach to working with cross-functional teams Preferred Qualifications Experience in companies of similar size (100-200 employees) and/or being one of the first BI/Data employees Certifications in relevant BI tools or data analysis platforms Experience with cloud platforms (AWS, Azure, Google Cloud) Knowledge of data warehousing concepts Reporting Structure This role reports to the Chief of Staff and will work closely with department heads across the organisation. US team benefits : Healthcare Competitive healthcare for you and your family 401k We offer a 401(k) retirement savings plan Well-being budget ️ Invest in your own well-being, personal growth, and hobbies Holiday 30 days + 10 federalholidays Additional leave days ️ Time off for dependents, 'Me days', birthdays and volunteering days off Birthday trees Planting a tree for every employee on their birthday, every year Paid sick leave 10 days paid sick leave to stay home and focus on rest and recovery Mental health support Access the therapy for you and your family through Spill Career progression frameworks Each department & discipline has a progression framework We are an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Discrimination of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status is strictly prohibited.
IT Sales: Growth Account Executive BI & Financial SAAS Location: UK Wide Salary: £60k-£65k BASIC, £100k-£110k OTE + Excellent Benefits Ref: (phone number removed) Role: This is an opportunity not to miss, joining a leading SAAS provider with a great solution and great team culture. Having experienced a great deal of success over the past 12 months, they now require a consultative, driven and energetic sales professional to join their growth accounts team where you will be managing and developing several existing accounts within the manufacturing, distribution and retail verticals. In this role you will be a trusted advisor to your account base and be tasked with creating account plans/understanding customer objectives, cross selling additional modules of its BI/financials SAAS platform and deal with retention. Ideally, candidates will be experienced account managers/account developers with BI, financials or ERP SAAS solution sales experience in the above sectors. It is preferential for candidates to have come from a fast-paced sales environment and be used to quicker sales cycles. If you re a naturally curious sales professional who is passionate about building strong client relationships within the SAAS space, then please get in touch. Required: Proven track record in account management/development 5+ years SAAS sales experience (preferably BI, financial or ERP) Experience within the manufacturing, distribution or retail sectors Beneficial: Worked in a fast-moving environment with quick sales cycles A stable career record To apply: Call Harry Atwal on (phone number removed) or email: (url removed) Please note: All candidates must be eligible to work and live in the UK. Please do not apply unless you have the required experience. All applications without the required experience will be unsuccessful. Reimin Reid We specialise in the placement of SaaS Sales Professionals. If you are looking for a new role and sell software and/or IT solutions and services, we would love to talk to you. Especially if you are currently holding/or have held the following positions: Business/Sales Development Representative Account Executive/Sales Executive/Senior Sales Executive Account Manager/Account Director Business Development Executive/Manager Partner/Channel/Alliance Manager Sales Manager/Sales Director/VP Sales/CRO etc.
Jul 29, 2025
Full time
IT Sales: Growth Account Executive BI & Financial SAAS Location: UK Wide Salary: £60k-£65k BASIC, £100k-£110k OTE + Excellent Benefits Ref: (phone number removed) Role: This is an opportunity not to miss, joining a leading SAAS provider with a great solution and great team culture. Having experienced a great deal of success over the past 12 months, they now require a consultative, driven and energetic sales professional to join their growth accounts team where you will be managing and developing several existing accounts within the manufacturing, distribution and retail verticals. In this role you will be a trusted advisor to your account base and be tasked with creating account plans/understanding customer objectives, cross selling additional modules of its BI/financials SAAS platform and deal with retention. Ideally, candidates will be experienced account managers/account developers with BI, financials or ERP SAAS solution sales experience in the above sectors. It is preferential for candidates to have come from a fast-paced sales environment and be used to quicker sales cycles. If you re a naturally curious sales professional who is passionate about building strong client relationships within the SAAS space, then please get in touch. Required: Proven track record in account management/development 5+ years SAAS sales experience (preferably BI, financial or ERP) Experience within the manufacturing, distribution or retail sectors Beneficial: Worked in a fast-moving environment with quick sales cycles A stable career record To apply: Call Harry Atwal on (phone number removed) or email: (url removed) Please note: All candidates must be eligible to work and live in the UK. Please do not apply unless you have the required experience. All applications without the required experience will be unsuccessful. Reimin Reid We specialise in the placement of SaaS Sales Professionals. If you are looking for a new role and sell software and/or IT solutions and services, we would love to talk to you. Especially if you are currently holding/or have held the following positions: Business/Sales Development Representative Account Executive/Sales Executive/Senior Sales Executive Account Manager/Account Director Business Development Executive/Manager Partner/Channel/Alliance Manager Sales Manager/Sales Director/VP Sales/CRO etc.
Senior Engagement Manager, Professional Services Job ID: AWS EMEA SARL (France Branch) Would you like a career that gives you opportunities to help customers and partners use cloud computing web services to do big new things faster, at lower cost? Do you want to be part of history and transform businesses through cloud computing adoption? Do you like to work on-site in a variety of business environments, leading teams through high impact projects that use the newest cloud infrastructure and platform technologies? Would you like a career path that enables you to progress with the rapid adoption of cloud computing? AWS Engagement Managers seek to understand our customers' needs, their missions, how success is defined, and ensure that we are exceeding expectations in developing and delivering solutions. As a Sr. Engagement Manager, you will collaborate across roles to understand a customer's mission objectives and define project goals. You will lead peers, small teams, or groups of teams made up of AWS members, customer Stakeholders/SMEs, and potentially other third party to create and execute a plan to achieve project goals by understanding AWS technologies, best practices, as well as the client environment. You will identify and mitigate limitations to execution. You will guide customers through their cloud journey to transform their business. You will leverage AWS mechanisms to help customers envision strategic goals and requirements. You will use agile delivery methodology to lead project teams consisting of business and technical resources while managing scope, schedule, and cost. You will use your management and leadership capabilities to successfully execute project plans, remain sensitive to customer needs, resolve issues, escalate when appropriate. You will work to exceed customer expectations by enabling stakeholders capabilities and increasing cloud adoption. In this role: - You will be passionate about working at AWS and live our credo of "Work hard. Have fun. Make history." In this role, you will love what you do and instinctively know how to make work fun. You will be willing to take on any challenge and make a significant impact for your customer. - You will deliver mission objectives by managing a matrixed team across multi-stream, agile, technical engagements for customers. Plan, organize, and manage all phases of a project lifecycle to ensure successful delivery. This includes capturing and validating requirements, developing and managing project governance plans, project schedules, team goals, defining success criteria and project milestones, and budgets. - You will ensure goal alignment across stakeholder groups which may include customers, internal teams, and partners. Create and deliver communication tailored to the audience, ranging from executive level project updates to detailed sprint plans and financial reports. - You will apply judgement and tact to challenge, recommend, and redirect teams as well as manage client expectations during the engagement. - You are a strategic thinker who can demonstrate understanding of requirements, foresee risks, make decisions guided by policies, procedures and a business plan with limited guidance. - You have business and financial acumen to manage the scope, timeline, and budget of each individual project. - You are a strategic business partner to help customers achieve their mission outcomes and help to drive innovation throughout the engagement life cycle through iterative feedback mechanisms. - You are a partner for the AWS Account, Support, and Service teams to convey customer and partner feedback and lessons learned to improve AWS products and service offerings. - You are a French and English Speaker About the team AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You'll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud. Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. BASIC QUALIFICATIONS - Bachelor's degree, or equivalent experience, in Computer Science, Engineering, Mathematics or a related field. - 10+ years experience leading the delivery of IT projects in a global enterprise environment. - 5+ years experience implementing project management best practices and effective yet pragmatic way across large, complex projects following documented methodologies such as Agile or Iterative development. PREFERRED QUALIFICATIONS • Active project management certification (APM, CSM, CPO, PMI-PMP, PMI-ACP, PRINCE2) with proven experience managing projects combining 10+ resources, 6+ months duration, or $250k+ contract value • Deep understanding of cloud technology principles and services (IaaS, PaaS, SaaS), with AWS experience and certifications, and SDLC expertise • Demonstrated ability to represent AWS to C-level executives and technical experts, driving discussions on best practices, project management, and risk mitigation • Excellent communication and presentation skills, with experience preparing project communications and presenting to diverse audiences in both one-to-one and one-to-many forums • Proven success managing multiple stakeholders in complex enterprise environments, with ability to recognize and adapt to team dynamics, cultural nuances, and varying operating styles Amazon est un employeur engagé pour l'égalité des chances. Nous sommes convaincus qu'une main d'oeuvre diversifée est essentielle à notre réussite. Nous prenons nos décisions de recrutement en fonction de votre expérience et de vos compétences. Nous apprécions votre envie de découvrir, d'inventer, de simplifier et de construire. La protection de votre vie privée et la sécurité de vos données constituent depuis longtemps une priorité absolue pour Amazon. Veuillez consulter notre Politique de Confidentialité pour en savoir plus sur la façon dont nous collectons, utilisons et traitons les données personnelles de nos candidats. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Jul 29, 2025
Full time
Senior Engagement Manager, Professional Services Job ID: AWS EMEA SARL (France Branch) Would you like a career that gives you opportunities to help customers and partners use cloud computing web services to do big new things faster, at lower cost? Do you want to be part of history and transform businesses through cloud computing adoption? Do you like to work on-site in a variety of business environments, leading teams through high impact projects that use the newest cloud infrastructure and platform technologies? Would you like a career path that enables you to progress with the rapid adoption of cloud computing? AWS Engagement Managers seek to understand our customers' needs, their missions, how success is defined, and ensure that we are exceeding expectations in developing and delivering solutions. As a Sr. Engagement Manager, you will collaborate across roles to understand a customer's mission objectives and define project goals. You will lead peers, small teams, or groups of teams made up of AWS members, customer Stakeholders/SMEs, and potentially other third party to create and execute a plan to achieve project goals by understanding AWS technologies, best practices, as well as the client environment. You will identify and mitigate limitations to execution. You will guide customers through their cloud journey to transform their business. You will leverage AWS mechanisms to help customers envision strategic goals and requirements. You will use agile delivery methodology to lead project teams consisting of business and technical resources while managing scope, schedule, and cost. You will use your management and leadership capabilities to successfully execute project plans, remain sensitive to customer needs, resolve issues, escalate when appropriate. You will work to exceed customer expectations by enabling stakeholders capabilities and increasing cloud adoption. In this role: - You will be passionate about working at AWS and live our credo of "Work hard. Have fun. Make history." In this role, you will love what you do and instinctively know how to make work fun. You will be willing to take on any challenge and make a significant impact for your customer. - You will deliver mission objectives by managing a matrixed team across multi-stream, agile, technical engagements for customers. Plan, organize, and manage all phases of a project lifecycle to ensure successful delivery. This includes capturing and validating requirements, developing and managing project governance plans, project schedules, team goals, defining success criteria and project milestones, and budgets. - You will ensure goal alignment across stakeholder groups which may include customers, internal teams, and partners. Create and deliver communication tailored to the audience, ranging from executive level project updates to detailed sprint plans and financial reports. - You will apply judgement and tact to challenge, recommend, and redirect teams as well as manage client expectations during the engagement. - You are a strategic thinker who can demonstrate understanding of requirements, foresee risks, make decisions guided by policies, procedures and a business plan with limited guidance. - You have business and financial acumen to manage the scope, timeline, and budget of each individual project. - You are a strategic business partner to help customers achieve their mission outcomes and help to drive innovation throughout the engagement life cycle through iterative feedback mechanisms. - You are a partner for the AWS Account, Support, and Service teams to convey customer and partner feedback and lessons learned to improve AWS products and service offerings. - You are a French and English Speaker About the team AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You'll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud. Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. BASIC QUALIFICATIONS - Bachelor's degree, or equivalent experience, in Computer Science, Engineering, Mathematics or a related field. - 10+ years experience leading the delivery of IT projects in a global enterprise environment. - 5+ years experience implementing project management best practices and effective yet pragmatic way across large, complex projects following documented methodologies such as Agile or Iterative development. PREFERRED QUALIFICATIONS • Active project management certification (APM, CSM, CPO, PMI-PMP, PMI-ACP, PRINCE2) with proven experience managing projects combining 10+ resources, 6+ months duration, or $250k+ contract value • Deep understanding of cloud technology principles and services (IaaS, PaaS, SaaS), with AWS experience and certifications, and SDLC expertise • Demonstrated ability to represent AWS to C-level executives and technical experts, driving discussions on best practices, project management, and risk mitigation • Excellent communication and presentation skills, with experience preparing project communications and presenting to diverse audiences in both one-to-one and one-to-many forums • Proven success managing multiple stakeholders in complex enterprise environments, with ability to recognize and adapt to team dynamics, cultural nuances, and varying operating styles Amazon est un employeur engagé pour l'égalité des chances. Nous sommes convaincus qu'une main d'oeuvre diversifée est essentielle à notre réussite. Nous prenons nos décisions de recrutement en fonction de votre expérience et de vos compétences. Nous apprécions votre envie de découvrir, d'inventer, de simplifier et de construire. La protection de votre vie privée et la sécurité de vos données constituent depuis longtemps une priorité absolue pour Amazon. Veuillez consulter notre Politique de Confidentialité pour en savoir plus sur la façon dont nous collectons, utilisons et traitons les données personnelles de nos candidats. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Customer Success Manager Location: Hybrid - 3 days/week in Wrexham office Contract Type: Permanent About the Role Are you passionate about delivering exceptional client experiences while driving strategic growth? As a Customer Success Manager , you'll be the trusted partner for a portfolio of clients-guiding them through their journey, ensuring satisfaction, and identifying opportunities to deepen engagement and expand value. You'll combine proactive support with strategic insight, helping clients maximise their use of our products and services while contributing to retention, adoption, and portfolio growth. Key Responsibilities Become the go-to expert on the client journey, understanding their history, systems, and goals. Deliver proactive, solution-focused support via calls, video, Help Centre, and case management. Guide clients in leveraging our products through engaging demos and tailored walkthroughs. Create and maintain high-quality educational resources and evergreen content. Monitor product usage and drive adoption to meet KPIs. Conduct regular check-ins, identify upsell opportunities, and strengthen long-term relationships. Segment clients for targeted communications and loyalty initiatives. Collaborate with marketing, product, and Client Outcomes teams to enhance service delivery. Relay client feedback to internal teams to drive improvements and reduce churn. Stay informed on industry trends to provide relevant, strategic guidance. Ensure all client data is handled with confidentiality and in compliance with regulations. What You'll Bring Warm, confident communicator - Skilled at building trust and rapport with clients. Strategic & influential - Able to tailor solutions and engage senior stakeholders. Technologically savvy - Comfortable with digital tools and product demonstrations. Commercially aware - Understands client business models and market dynamics. Organised & self-motivated - Thrives in a fast-paced, autonomous environment. Collaborative problem-solver - Works well across teams to deliver client success. Experienced in SaaS or client-facing roles - Background in Account Management, Partner Management, or Business Development. Career Progression This role offers a clear path from operational client support to strategic account leadership, with progression opportunities into roles such as: Senior Client Outcomes Manager Strategic Account Director Leadership Roles Benefits & Perks Health & Wellness Sports & fitness allowance Private health insurance (after 3 months) Life insurance (4x salary, after 3 months) Financial Security Pension scheme: 5% employer + 5% employee (after 3 months) Work-Life Balance Flexi-time working arrangements Hybrid working (3 days in-office) Extras Free car parking Complimentary lunches 25-30 days annual leave (based on length of service) Ready to make a difference in client success and business growth? Apply now and be part of a team that values innovation, collaboration, and client impact. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Jul 29, 2025
Full time
Customer Success Manager Location: Hybrid - 3 days/week in Wrexham office Contract Type: Permanent About the Role Are you passionate about delivering exceptional client experiences while driving strategic growth? As a Customer Success Manager , you'll be the trusted partner for a portfolio of clients-guiding them through their journey, ensuring satisfaction, and identifying opportunities to deepen engagement and expand value. You'll combine proactive support with strategic insight, helping clients maximise their use of our products and services while contributing to retention, adoption, and portfolio growth. Key Responsibilities Become the go-to expert on the client journey, understanding their history, systems, and goals. Deliver proactive, solution-focused support via calls, video, Help Centre, and case management. Guide clients in leveraging our products through engaging demos and tailored walkthroughs. Create and maintain high-quality educational resources and evergreen content. Monitor product usage and drive adoption to meet KPIs. Conduct regular check-ins, identify upsell opportunities, and strengthen long-term relationships. Segment clients for targeted communications and loyalty initiatives. Collaborate with marketing, product, and Client Outcomes teams to enhance service delivery. Relay client feedback to internal teams to drive improvements and reduce churn. Stay informed on industry trends to provide relevant, strategic guidance. Ensure all client data is handled with confidentiality and in compliance with regulations. What You'll Bring Warm, confident communicator - Skilled at building trust and rapport with clients. Strategic & influential - Able to tailor solutions and engage senior stakeholders. Technologically savvy - Comfortable with digital tools and product demonstrations. Commercially aware - Understands client business models and market dynamics. Organised & self-motivated - Thrives in a fast-paced, autonomous environment. Collaborative problem-solver - Works well across teams to deliver client success. Experienced in SaaS or client-facing roles - Background in Account Management, Partner Management, or Business Development. Career Progression This role offers a clear path from operational client support to strategic account leadership, with progression opportunities into roles such as: Senior Client Outcomes Manager Strategic Account Director Leadership Roles Benefits & Perks Health & Wellness Sports & fitness allowance Private health insurance (after 3 months) Life insurance (4x salary, after 3 months) Financial Security Pension scheme: 5% employer + 5% employee (after 3 months) Work-Life Balance Flexi-time working arrangements Hybrid working (3 days in-office) Extras Free car parking Complimentary lunches 25-30 days annual leave (based on length of service) Ready to make a difference in client success and business growth? Apply now and be part of a team that values innovation, collaboration, and client impact. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
