Location and Working Conditions Location: Nottingham (Hybrid working) - Must be from either public sector or a legal litigation environment Hours: 9:00am - 5:00pm, Monday to Friday Working Pattern: Hybrid Team Structure: Supporting 4-5 fee earners as part of a wider team Overview We are recruiting for an experienced Practice Assistant to join a busy Health, Advisory and Litigation team. This is a hybrid role based in Nottingham, working closely with a team of legal professionals and supporting 4-5 fee earners. We are particularly interested in candidates who come from the public sector or a legal litigation environment and who enjoy working in a collaborative, fast-paced team. The Role This role acts as a key point of contact for fee earners, providing high-quality administrative, organisational and client support. You will take ownership of tasks from instruction through to completion, managing workflows independently or by utilising team and shared service resources where appropriate. Key Responsibilities Client & Relationship Management Actively support client relationships and handle basic client queries where appropriate Manage document production, checking accuracy and formatting before passing to fee earners Take and make client-related calls and manage messages Support business development activities including meetings, tenders, directories and client training Maintain CRM systems, ensuring client and contact information is accurate and up to date Administrative Support Open and close files, manage filing and record-keeping, and produce engagement letters in line with compliance requirements Monitor key dates and ensure compliance procedures are maintained on all matters Support fee earners with pitches, presentations and internal/external meetings Manage diaries, travel, accommodation, meeting rooms and itineraries Prepare agendas, circulate papers and maintain Excel spreadsheets Organise events, seminars and conferences Handle photocopying, printing, couriers and correspondence Receive instructions via digital dictation and action accordingly Manage enquiry inboxes and website queries Communication & Team Support Act as a central point of contact for fee earners and clients Monitor post and emails, prioritising and responding where appropriate Draft correspondence on behalf of fee earners when required Provide support to colleagues during periods of high workload Answer calls for team members and participate in phone cover rotas Take minutes and follow up on actions Liaise with managers regarding absences and arrange appropriate cover Financial & Billing Support Assist with billing, credit control and client/event invoicing Prepare complex bills accurately and in line with contractual requirements Request cheques and bank transfers and manage funds received Review time entries and disbursements Support WIP certification processes Assist with matter-related finance administration (e.g. payments and expenses) Processing & Systems Manage workloads and priorities to meet deadlines Create and maintain client data rooms Ensure client and matter data is accurately maintained in case and practice management systems Complete online applications and searches (e.g. Companies House, Land Registry) Ensure compliance with internal policies, procedures and information security standards Skills & Experience Required Previous experience in a legal, litigation or public sector environment Strong administrative and organisational skills Advanced knowledge of Microsoft Office Experience using document management and case management systems High attention to detail with the ability to produce professional-quality documents Confident communicator with a proactive, team-focused approach Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Jan 23, 2026
Full time
Location and Working Conditions Location: Nottingham (Hybrid working) - Must be from either public sector or a legal litigation environment Hours: 9:00am - 5:00pm, Monday to Friday Working Pattern: Hybrid Team Structure: Supporting 4-5 fee earners as part of a wider team Overview We are recruiting for an experienced Practice Assistant to join a busy Health, Advisory and Litigation team. This is a hybrid role based in Nottingham, working closely with a team of legal professionals and supporting 4-5 fee earners. We are particularly interested in candidates who come from the public sector or a legal litigation environment and who enjoy working in a collaborative, fast-paced team. The Role This role acts as a key point of contact for fee earners, providing high-quality administrative, organisational and client support. You will take ownership of tasks from instruction through to completion, managing workflows independently or by utilising team and shared service resources where appropriate. Key Responsibilities Client & Relationship Management Actively support client relationships and handle basic client queries where appropriate Manage document production, checking accuracy and formatting before passing to fee earners Take and make client-related calls and manage messages Support business development activities including meetings, tenders, directories and client training Maintain CRM systems, ensuring client and contact information is accurate and up to date Administrative Support Open and close files, manage filing and record-keeping, and produce engagement letters in line with compliance requirements Monitor key dates and ensure compliance procedures are maintained on all matters Support fee earners with pitches, presentations and internal/external meetings Manage diaries, travel, accommodation, meeting rooms and itineraries Prepare agendas, circulate papers and maintain Excel spreadsheets Organise events, seminars and conferences Handle photocopying, printing, couriers and correspondence Receive instructions via digital dictation and action accordingly Manage enquiry inboxes and website queries Communication & Team Support Act as a central point of contact for fee earners and clients Monitor post and emails, prioritising and responding where appropriate Draft correspondence on behalf of fee earners when required Provide support to colleagues during periods of high workload Answer calls for team members and participate in phone cover rotas Take minutes and follow up on actions Liaise with managers regarding absences and arrange appropriate cover Financial & Billing Support Assist with billing, credit control and client/event invoicing Prepare complex bills accurately and in line with contractual requirements Request cheques and bank transfers and manage funds received Review time entries and disbursements Support WIP certification processes Assist with matter-related finance administration (e.g. payments and expenses) Processing & Systems Manage workloads and priorities to meet deadlines Create and maintain client data rooms Ensure client and matter data is accurately maintained in case and practice management systems Complete online applications and searches (e.g. Companies House, Land Registry) Ensure compliance with internal policies, procedures and information security standards Skills & Experience Required Previous experience in a legal, litigation or public sector environment Strong administrative and organisational skills Advanced knowledge of Microsoft Office Experience using document management and case management systems High attention to detail with the ability to produce professional-quality documents Confident communicator with a proactive, team-focused approach Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale - across every customer touchpoint.By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr's unified platform provides powerful solutions for every customer-facing team - spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management - enabling enterprises to unify data, break down silos, and act on real-time insights.Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide. Job Description The Senior Customer S uccess Manager (CSM) - Service owns the strategic technical relationship with Sprinklr's enterprise customers in customer service, CX, and contact center operations. You will drive the successful adoption and expansion of Sprinklr's Care , Case Management , AI Automation , and Contact Center solutions by acting as the technical face of the partnership. You would lead transformation-not just platform rollout-by aligning Sprinklr's technology to the customer's support operating model, cost structure, and digital roadmap. The TSM is also responsible for overseeing empowerment and training programs to ensure comprehensive onboarding and delivering a consistent cadence of engagement with customers through operational cadences. What You'll Do Transformation Advisor Serve as a trusted advisor to Heads of Service, Contact Center Directors, and Support Transformation leads. Map legacy operations (telephony, IVR, ticketing, WFM) into modern Sprinklr-enabled workflows using AI routing, unified agent desktop, knowledge bases, and self-service portals. Platform Leadership Own product adoption and provide technical consultancy across Care modules: Case Management, Smart Responses, Bot Framework, Agent Assist, Knowledge Base, Routing Logic. Lead workspace audits and change plans; ensure platform architecture reflects customer priorities (AHT, CSAT, first contact resolution, deflection rate, etc.). Customer Enablement Develop and deliver scalable enablement plans for service ops, quality, and agent teams-ensuring alignment with process maps and internal KPIs. Promote feature adoption via playbooks, pilot programs, performance dashboards, and monthly ROI tracking. Risk & Growth Management Identify early signs of stagnation, low adoption, or implementation gaps-build risk plans and mitigation steps based on CSP telemetry. Partner with Sales and Solutions Consultants to surface new use cases (e.g., adding messaging, voice, co-browse, or WFM integrations). Technical Escalations & Roadmap Influence Serve as the escalation point for advanced Care/CCaaS product issues; coordinate with Support, Product, and Engineering teams on behalf of the customer. Feed field-level insights back into Sprinklr's product development lifecycle-ensuring platform evolution matches client priorities. Cross-Org Program Management Lead cross-functional coordination across IT, business, and third-party vendors to drive complex programs (e.g., voice rollout, CRM integrations, compliance configurations). Ensure successful post-launch optimization and iterative value unlock through structured success plans and roadmap alignment. Required Qualifications Bachelor's degree in Business, IT, or related field; or equivalent work experience. 6+ years in enterprise service operations, CCaaS, or CX tech consulting. Deep understanding of contact center operations, metrics (AHT, SLA, occupancy, NPS), and change management practices. Experience with at least one major service platform (e.g., Salesforce Service Cloud, NICE, Genesys, Zendesk). Proven experience leading multi-year service transformation programs involving multiple business units and systems. Strong capability in project/program management, stakeholder engagement, and technical solutioning. Familiarity with conversational AI platforms, IVR, NLP, and ML models in service automation contexts. What Sets You Apart Experience in highly regulated or mission-critical environments (e.g., financial services, telecom, healthcare). Prior hands-on implementation or optimization of Sprinklr Service modules. Strong understanding of integration architectures-connecting CRMs, telephony, bot platforms, and analytics stacks. Ability to distill service transformation strategy into phased plans with measurable milestones and impact metrics. PMP or Lean Six Sigma certification; ability to manage transformation programs end-to-end. We focus on our mission : Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data - helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things: Lead a new category of enterprise software that we call Unified-CXM. Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience. Create a culture of customer obsession, with trust, teamwork, and accountability. We believe in our product : Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything - and everyone - can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world's leading enterprise brands. We invest in our people : We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off - it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.To learn more about employee benefits by region, .To learn more about all-things-Sprinklr, visit our candidate resource hub . EEO - Our philosophy : Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful. Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law. Reasonable accommodations are available
Jan 23, 2026
Full time
Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale - across every customer touchpoint.By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr's unified platform provides powerful solutions for every customer-facing team - spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management - enabling enterprises to unify data, break down silos, and act on real-time insights.Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide. Job Description The Senior Customer S uccess Manager (CSM) - Service owns the strategic technical relationship with Sprinklr's enterprise customers in customer service, CX, and contact center operations. You will drive the successful adoption and expansion of Sprinklr's Care , Case Management , AI Automation , and Contact Center solutions by acting as the technical face of the partnership. You would lead transformation-not just platform rollout-by aligning Sprinklr's technology to the customer's support operating model, cost structure, and digital roadmap. The TSM is also responsible for overseeing empowerment and training programs to ensure comprehensive onboarding and delivering a consistent cadence of engagement with customers through operational cadences. What You'll Do Transformation Advisor Serve as a trusted advisor to Heads of Service, Contact Center Directors, and Support Transformation leads. Map legacy operations (telephony, IVR, ticketing, WFM) into modern Sprinklr-enabled workflows using AI routing, unified agent desktop, knowledge bases, and self-service portals. Platform Leadership Own product adoption and provide technical consultancy across Care modules: Case Management, Smart Responses, Bot Framework, Agent Assist, Knowledge Base, Routing Logic. Lead workspace audits and change plans; ensure platform architecture reflects customer priorities (AHT, CSAT, first contact resolution, deflection rate, etc.). Customer Enablement Develop and deliver scalable enablement plans for service ops, quality, and agent teams-ensuring alignment with process maps and internal KPIs. Promote feature adoption via playbooks, pilot programs, performance dashboards, and monthly ROI tracking. Risk & Growth Management Identify early signs of stagnation, low adoption, or implementation gaps-build risk plans and mitigation steps based on CSP telemetry. Partner with Sales and Solutions Consultants to surface new use cases (e.g., adding messaging, voice, co-browse, or WFM integrations). Technical Escalations & Roadmap Influence Serve as the escalation point for advanced Care/CCaaS product issues; coordinate with Support, Product, and Engineering teams on behalf of the customer. Feed field-level insights back into Sprinklr's product development lifecycle-ensuring platform evolution matches client priorities. Cross-Org Program Management Lead cross-functional coordination across IT, business, and third-party vendors to drive complex programs (e.g., voice rollout, CRM integrations, compliance configurations). Ensure successful post-launch optimization and iterative value unlock through structured success plans and roadmap alignment. Required Qualifications Bachelor's degree in Business, IT, or related field; or equivalent work experience. 6+ years in enterprise service operations, CCaaS, or CX tech consulting. Deep understanding of contact center operations, metrics (AHT, SLA, occupancy, NPS), and change management practices. Experience with at least one major service platform (e.g., Salesforce Service Cloud, NICE, Genesys, Zendesk). Proven experience leading multi-year service transformation programs involving multiple business units and systems. Strong capability in project/program management, stakeholder engagement, and technical solutioning. Familiarity with conversational AI platforms, IVR, NLP, and ML models in service automation contexts. What Sets You Apart Experience in highly regulated or mission-critical environments (e.g., financial services, telecom, healthcare). Prior hands-on implementation or optimization of Sprinklr Service modules. Strong understanding of integration architectures-connecting CRMs, telephony, bot platforms, and analytics stacks. Ability to distill service transformation strategy into phased plans with measurable milestones and impact metrics. PMP or Lean Six Sigma certification; ability to manage transformation programs end-to-end. We focus on our mission : Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data - helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things: Lead a new category of enterprise software that we call Unified-CXM. Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience. Create a culture of customer obsession, with trust, teamwork, and accountability. We believe in our product : Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything - and everyone - can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world's leading enterprise brands. We invest in our people : We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off - it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.To learn more about employee benefits by region, .To learn more about all-things-Sprinklr, visit our candidate resource hub . EEO - Our philosophy : Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful. Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law. Reasonable accommodations are available
Independent Football Regulator - Senior Intelligence Analyst Location Manchester Business Unit(s) Supervision Position Type Full Time Job Description The Independent Football Regulator The Independent Football Regulator (IFR) has been established to protect and promote the sustainability of English football, for the benefit of fans and the local communities football clubs serve. The IFR will help improve financial sustainability of clubs, ensure resilience across the leagues, and safeguard the heritage of English football. It will operate a licensing regime; set corporate governance standards and monitor, protect, and promote financial resilience. It will also enforce compliance with requirements on financial regulation, club ownership and directors, fan engagement, and heritage protection. The IFR will also have powers to prohibit clubs from joining competitions that are not fair or meritocratic, or that threaten the heritage or sustainability of English football. The role of Intelligence is to focus resources in the most effective way. As an intelligence analyst in the IFR you will support IFR supervision cases to develop and implement intelligence collection plans to enable them to apply the IFR's functions. Responsibilities Include Progressing intelligence development and identifying opportunities to exploit intelligence opportunities Confidently engaging with other government organisations, including law enforcement and other regulators Accessing and developing intelligence records from all available intelligence sources Advising IFR supervisors on appropriate intelligence collection plans Briefing IFR senior leadership team on identified opportunities and risks This is a sensitive and high-profile role due to the nature of the work. The position is suited towards an individual who has intelligence experience, including material above OFFICIAL-SENSITIVE classification, and the ability to work flexibly in a dynamic and changing environment. Essential Requirements You should hold either: an appropriate intelligence certification, such as the Intelligence Professionalism Programme (IPP) or similar equivalent experience gained from performing intelligence analyst functions in either a law enforcement or regulatory experience Experience of using systems and processes for intelligence collection, development and dissemination Be able to identify and manage risk across intelligence development work, implementing enhanced security practices Collaborative and able to work effectively with a wide range of colleagues and stakeholders Able to work well on your own initiative (a self-starter) You must meet the required security clearance level (see later) Desirable Skills IPP Supervisor qualification or similar level qualification Experience in the use of the National Intelligence Model Experienced in the use and application of open-source intelligence We are running an information session where prospective applicants can find out more about the role. This will be hosted by David Liebscher, and will take place on: Wednesday 21st January at 6pm The session will be an opportunity to hear more about the role, the team and wider directorate and the department. It will also be an opportunity for you to ask any questions. Please register your interest by filling out this form and you will be sent an invitation. The invites will be sent the night before the session. The sessions are not recorded. Please note that the session will not focus on the IFR recruitment process - please direct any queries that you have on this topic (timelines, reasonable adjustments, on-boarding etc) to If successful you will join a Non Departmental Public Body and will be employed as a Public Servant. If you are an existing Civil Servant or a DCMS employee you will no longer have access to Civil Service benefits including the Civil Service pension. The terms and conditions of employment include: Pension 12% An employee contribution of 5%, with an employer contribution of 7%. Flexible Benefit 8% Employees can choose to invest 8% of their base salary into their pension, or take as cash (post tax) Reward we will have a performance based reward programme. 31.5 days annual leave Flexible and hybrid working, 40% in office attendance Occupational sick pay 9 months paid Maternity Leave + generous paternity and adoption leave. A bespoke L&D programme to help you achieve your personal CPD, including paid membership fees Cycle-to-work scheme and much more! The Interview The interview process will assess experience through competency questions and a presentation. Full details of this, including the topic, length of time, and whether or not you will need to use visual aids, will be sent to you prior to your interview. Prior to the interview you will be sent the competency questions in advance. The questions will be based on the essential criteria listed on slide 7 Your interview will take place remotely via Teams. Further Information A reserve list may be held for a period of 12 months from which further appointments can be made. The IFR has a location neutral pay scale. For more information on this, please see the 'Candidate Information Pack' attached. Reasonable Adjustments We are committed to supporting candidates so they can perform at their best throughout the recruitment process. This includes making reasonable adjustments to our process. To request an adjustment, please email Accessibility If you are experiencing accessibility difficulties with any of the attachments, please contact us. Contact details can be found in the 'contact point for applicants' section of the job advert. Feedback Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must meet the security requirements before they can be appointed. The level of security needed is Developed Vetting (opens in a new window). Nationality requirements UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Diversity and Inclusion The IFR is committed to attract, retain and invest in talent wherever it is found. Contact point for applicants Email:
Jan 23, 2026
Full time
Independent Football Regulator - Senior Intelligence Analyst Location Manchester Business Unit(s) Supervision Position Type Full Time Job Description The Independent Football Regulator The Independent Football Regulator (IFR) has been established to protect and promote the sustainability of English football, for the benefit of fans and the local communities football clubs serve. The IFR will help improve financial sustainability of clubs, ensure resilience across the leagues, and safeguard the heritage of English football. It will operate a licensing regime; set corporate governance standards and monitor, protect, and promote financial resilience. It will also enforce compliance with requirements on financial regulation, club ownership and directors, fan engagement, and heritage protection. The IFR will also have powers to prohibit clubs from joining competitions that are not fair or meritocratic, or that threaten the heritage or sustainability of English football. The role of Intelligence is to focus resources in the most effective way. As an intelligence analyst in the IFR you will support IFR supervision cases to develop and implement intelligence collection plans to enable them to apply the IFR's functions. Responsibilities Include Progressing intelligence development and identifying opportunities to exploit intelligence opportunities Confidently engaging with other government organisations, including law enforcement and other regulators Accessing and developing intelligence records from all available intelligence sources Advising IFR supervisors on appropriate intelligence collection plans Briefing IFR senior leadership team on identified opportunities and risks This is a sensitive and high-profile role due to the nature of the work. The position is suited towards an individual who has intelligence experience, including material above OFFICIAL-SENSITIVE classification, and the ability to work flexibly in a dynamic and changing environment. Essential Requirements You should hold either: an appropriate intelligence certification, such as the Intelligence Professionalism Programme (IPP) or similar equivalent experience gained from performing intelligence analyst functions in either a law enforcement or regulatory experience Experience of using systems and processes for intelligence collection, development and dissemination Be able to identify and manage risk across intelligence development work, implementing enhanced security practices Collaborative and able to work effectively with a wide range of colleagues and stakeholders Able to work well on your own initiative (a self-starter) You must meet the required security clearance level (see later) Desirable Skills IPP Supervisor qualification or similar level qualification Experience in the use of the National Intelligence Model Experienced in the use and application of open-source intelligence We are running an information session where prospective applicants can find out more about the role. This will be hosted by David Liebscher, and will take place on: Wednesday 21st January at 6pm The session will be an opportunity to hear more about the role, the team and wider directorate and the department. It will also be an opportunity for you to ask any questions. Please register your interest by filling out this form and you will be sent an invitation. The invites will be sent the night before the session. The sessions are not recorded. Please note that the session will not focus on the IFR recruitment process - please direct any queries that you have on this topic (timelines, reasonable adjustments, on-boarding etc) to If successful you will join a Non Departmental Public Body and will be employed as a Public Servant. If you are an existing Civil Servant or a DCMS employee you will no longer have access to Civil Service benefits including the Civil Service pension. The terms and conditions of employment include: Pension 12% An employee contribution of 5%, with an employer contribution of 7%. Flexible Benefit 8% Employees can choose to invest 8% of their base salary into their pension, or take as cash (post tax) Reward we will have a performance based reward programme. 31.5 days annual leave Flexible and hybrid working, 40% in office attendance Occupational sick pay 9 months paid Maternity Leave + generous paternity and adoption leave. A bespoke L&D programme to help you achieve your personal CPD, including paid membership fees Cycle-to-work scheme and much more! The Interview The interview process will assess experience through competency questions and a presentation. Full details of this, including the topic, length of time, and whether or not you will need to use visual aids, will be sent to you prior to your interview. Prior to the interview you will be sent the competency questions in advance. The questions will be based on the essential criteria listed on slide 7 Your interview will take place remotely via Teams. Further Information A reserve list may be held for a period of 12 months from which further appointments can be made. The IFR has a location neutral pay scale. For more information on this, please see the 'Candidate Information Pack' attached. Reasonable Adjustments We are committed to supporting candidates so they can perform at their best throughout the recruitment process. This includes making reasonable adjustments to our process. To request an adjustment, please email Accessibility If you are experiencing accessibility difficulties with any of the attachments, please contact us. Contact details can be found in the 'contact point for applicants' section of the job advert. Feedback Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must meet the security requirements before they can be appointed. The level of security needed is Developed Vetting (opens in a new window). Nationality requirements UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Diversity and Inclusion The IFR is committed to attract, retain and invest in talent wherever it is found. Contact point for applicants Email:
Overview Our client is seeking a Senior Administrator to join their New Business Team on a permanent basis. This hybrid role is primarily focused on ensuring the efficient and effective on-boarding and formation of structures for new and existing clients that have been approved at Business Acceptance Meetings. The post holder will liaise with Sales and Service teams to ensure that all client matters are addressed promptly, while any issues will be referred to line management immediately. Proactive administrative support is required within the New Business team, as well as maintaining close working relationships with colleagues to uphold the organisation's standards, culture, policies, and procedures. The successful candidate will play a vital role in developing the business by delivering excellent coordination skills and fostering long-term profitable relationships with intermediaries. This role demands a high level of technical competence and market awareness to maximise client satisfaction. Job Duties Work within the regulatory framework to ensure compliance protocols are applied to the formation of new business structures. Maintain a high level of technical competence and market awareness to enhance client satisfaction during the on-boarding experience. Provide first-class administrative support to the New Business Team, Sales, and Service teams. Prepare relevant internal approval documentation and present directly to the Business Acceptance Meeting. Ensure consistency and clarity of on-boarding files and documentation to maximise management resource effectiveness. Maintain updated databases and facilitate orderly transition to the relevant administration team. Actively contribute to the achievement of "New Business" targets. Liaise routinely with Directors and members of the Global Business Development team. Seek advice when faced with challenging issues. Adhere to compliance procedures related to regulatory requirements and AML/CFT legislation. Support junior team members as needed. Demonstrate professional behaviour in the best interests of the organisation. Adapt quickly to new systems and processes while managing strict deadlines. Job Requirements Excellent understanding of trustee and company risks and responsibilities. Strong awareness of AML/TF risks associated with the on-boarding of new clients. Solid grasp of risk, relationship management, contractual, and statutory obligations. Familiarity with various jurisdictional requirements. Ability to investigate and respond to queries effectively. Excellent time management skills with the ability to perform under tight deadlines. Capable of organising and managing multiple priorities using initiative. Proven track record in team management. Passion for delivering exceptional client service. What You'll Love This role offers the chance to play a key part in maintaining and enhancing the jurisdiction's reputation. You will work in a collaborative environment with opportunities to develop your skills in regulatory oversight, policy creation, and risk-based supervision. The organisation values professional growth and offers ample opportunities for training and career development. Interested? Register today, confidentially, with one of our friendly and dedicated recruitment specialists by clicking here
Jan 23, 2026
Full time
Overview Our client is seeking a Senior Administrator to join their New Business Team on a permanent basis. This hybrid role is primarily focused on ensuring the efficient and effective on-boarding and formation of structures for new and existing clients that have been approved at Business Acceptance Meetings. The post holder will liaise with Sales and Service teams to ensure that all client matters are addressed promptly, while any issues will be referred to line management immediately. Proactive administrative support is required within the New Business team, as well as maintaining close working relationships with colleagues to uphold the organisation's standards, culture, policies, and procedures. The successful candidate will play a vital role in developing the business by delivering excellent coordination skills and fostering long-term profitable relationships with intermediaries. This role demands a high level of technical competence and market awareness to maximise client satisfaction. Job Duties Work within the regulatory framework to ensure compliance protocols are applied to the formation of new business structures. Maintain a high level of technical competence and market awareness to enhance client satisfaction during the on-boarding experience. Provide first-class administrative support to the New Business Team, Sales, and Service teams. Prepare relevant internal approval documentation and present directly to the Business Acceptance Meeting. Ensure consistency and clarity of on-boarding files and documentation to maximise management resource effectiveness. Maintain updated databases and facilitate orderly transition to the relevant administration team. Actively contribute to the achievement of "New Business" targets. Liaise routinely with Directors and members of the Global Business Development team. Seek advice when faced with challenging issues. Adhere to compliance procedures related to regulatory requirements and AML/CFT legislation. Support junior team members as needed. Demonstrate professional behaviour in the best interests of the organisation. Adapt quickly to new systems and processes while managing strict deadlines. Job Requirements Excellent understanding of trustee and company risks and responsibilities. Strong awareness of AML/TF risks associated with the on-boarding of new clients. Solid grasp of risk, relationship management, contractual, and statutory obligations. Familiarity with various jurisdictional requirements. Ability to investigate and respond to queries effectively. Excellent time management skills with the ability to perform under tight deadlines. Capable of organising and managing multiple priorities using initiative. Proven track record in team management. Passion for delivering exceptional client service. What You'll Love This role offers the chance to play a key part in maintaining and enhancing the jurisdiction's reputation. You will work in a collaborative environment with opportunities to develop your skills in regulatory oversight, policy creation, and risk-based supervision. The organisation values professional growth and offers ample opportunities for training and career development. Interested? Register today, confidentially, with one of our friendly and dedicated recruitment specialists by clicking here
At McLaren Racing, we're not just here to try to take the chequered flag. We're here to excite our fans, inspire our people and deliver for our partners. And we're also committed to evolving our sport, our industry, and our technology, too. Purpose of the Role: The successful applicant will play a key role in supporting the delivery of world class Brand Experiences at the McLaren Technology Centre (MTC). Working closely with the Senior Manager, Brand Experience MTC, you will provide essential operational and project support, ensuring the smooth coordination of internal processes, reporting, event collateral, and cross functional communication. While the role includes some on site event delivery, the primary focus is on day to day operational support, project coordination, and continuous improvement across the Brand Experience function. You will help ensure every activation reflects McLaren's world class standards and contributes to commercial success. Our goal is to deliver world class, industry leading experiences. This role demands an unwavering commitment to continuous improvement, always seeking innovative ways to enhance efficiency and refine best practices. The events we produce span all five of our Championships, ensuring excellence at every level. Role Dimensions: Reporting to the Senior Manager, Brand Experience MTC, you will collaborate closely with colleagues across the Brand Experience team, marketing, and other internal functions, maintaining high standards of efficiency, organization, and communication. This role requires a high level of attention to detail and an ability to work in a fast paced, high performance environment. There is a high volume of administration as well as being on event in Woking. Whilst some events are pre planned most are often very last minute, flexibility and agility is key to this position. There is hybrid working in place with a minimum of 3 days in the office, however due to the specific nature of this role it will be essential for the successful candidate to be office based more frequently and the days vary week to week. The role requires unsociable hours including weekends and can often include long hours on your feet. Principal Accountabilities: Operations & Project Support Support the Senior Manager with regular reporting and in depth analysis to drive informed decision making. Lead the creation and management of all event collateral and documentation templates ensuring accuracy and consistency. Responsible for tracking and managing event related assets using the asset management system on Salesforce, ensuring accurate documentation, timely updates, and resolution of any flagged. Support budget tracking, invoicing, and financial reporting for the department. Supporting the team with other events as required on the day and sometimes in the planning. Work with the Senior Manager to produce and update operational and event performance reports for the Director, Brand Experience. Support the Senior Manager with development of new tools, systems, and best practices. Event Management Full on site event management for own events working with various internal stakeholders. Plan and execute a variety of events including dinners, conferences, race viewings, and employee engagement activities. Build strong stakeholder relationships and manage challenging situations to protect brand integrity. Deal with conflicting and challenging situations as they arise to ensure no impact to the brand experience. Budget creation and management for own events. Ensure the health and safety requirements are met for all events. Develop and distribute detailed event schedules in a timely manner to keep all stakeholders informed and aligned, while overseeing the team's work to ensure seamless execution. Innovation & Strategic Ownership of some wider projects to enhance brand experience. Support the Senior Manager with the event packages, pricing structure, booking process and cancellation policy. Be a team champion for new business systems. Knowledge, Skills and Experience: Experience in an operation or project coordination role, ideally within events, marketing, or hospitality. Ability to manage and plan own workload within a dynamic and time constrained environment. Strong organizational and time management skills, with the ability to manage multiple priorities in a fast paced environment. Proven experience in supplier management, including performance monitoring, and relationship building to ensure quality and cost efficiency. Strong stakeholder engagement skills, with the ability to build and maintain relationships, manage expectations, and drive collaboration across diverse groups. Proficient in MS Office; Salesforce and Smartsheet experience preferred. High attention to detail and ability to thrive in a fast paced settings. Personal Attributes: Winning Mindset - Always working and striving for the best, pushing the boundaries to world championship material on everything we do. Problem solving - with a solutions based approach, adept at operating effectively in ambiguous situations. Demonstrates an inquisitive mindset to understand the 'why' behind challenges, then applies extensive knowledge to develop creative solutions and workarounds, ensuring team success. Results - someone who is driven, who comes with an outstanding work ethic and expects the best from themselves and people around them. Challenges - challenges others to strive for more, both in innovation and meeting stakeholder needs. Ownership - demonstrates behaviours that support a high performance culture within and across teams. Collaboration - an approach which fosters teamwork, open communication and shared decision making. Driven - a track record of getting things done. Role Model - Is a role model and champions best practice in diversity and inclusion. What can McLaren offer? We constantly strive to be better tomorrow than we are today. Our ambition is to be the most pioneering and exhilarating racing team in the world, and our collective task is to set the standards for high performance in sport. We show up every day with energy and enthusiasm, ready to play our part. We encourage and support diversity, equity and inclusion. We will actively promote a culture that values difference and eliminates discrimination in our workplace. McLaren Racing is based at the iconic McLaren Technology Centre (MTC) near Woking. Here at McLaren, we offer hybrid working with 3 days a week based in the MTC. Our state of the art, sustainable campus offers many facilities including a gym, restaurant and indoor and outdoor break out areas, as well as direct access to park and common land. The MTC is connected to Woking mainline station via regular shuttle buses, from which London Waterloo is a 30 minute train ride. We offer a comprehensive package of benefits including private healthcare, car schemes, life insurance and generous pension contributions.
Jan 23, 2026
Full time
At McLaren Racing, we're not just here to try to take the chequered flag. We're here to excite our fans, inspire our people and deliver for our partners. And we're also committed to evolving our sport, our industry, and our technology, too. Purpose of the Role: The successful applicant will play a key role in supporting the delivery of world class Brand Experiences at the McLaren Technology Centre (MTC). Working closely with the Senior Manager, Brand Experience MTC, you will provide essential operational and project support, ensuring the smooth coordination of internal processes, reporting, event collateral, and cross functional communication. While the role includes some on site event delivery, the primary focus is on day to day operational support, project coordination, and continuous improvement across the Brand Experience function. You will help ensure every activation reflects McLaren's world class standards and contributes to commercial success. Our goal is to deliver world class, industry leading experiences. This role demands an unwavering commitment to continuous improvement, always seeking innovative ways to enhance efficiency and refine best practices. The events we produce span all five of our Championships, ensuring excellence at every level. Role Dimensions: Reporting to the Senior Manager, Brand Experience MTC, you will collaborate closely with colleagues across the Brand Experience team, marketing, and other internal functions, maintaining high standards of efficiency, organization, and communication. This role requires a high level of attention to detail and an ability to work in a fast paced, high performance environment. There is a high volume of administration as well as being on event in Woking. Whilst some events are pre planned most are often very last minute, flexibility and agility is key to this position. There is hybrid working in place with a minimum of 3 days in the office, however due to the specific nature of this role it will be essential for the successful candidate to be office based more frequently and the days vary week to week. The role requires unsociable hours including weekends and can often include long hours on your feet. Principal Accountabilities: Operations & Project Support Support the Senior Manager with regular reporting and in depth analysis to drive informed decision making. Lead the creation and management of all event collateral and documentation templates ensuring accuracy and consistency. Responsible for tracking and managing event related assets using the asset management system on Salesforce, ensuring accurate documentation, timely updates, and resolution of any flagged. Support budget tracking, invoicing, and financial reporting for the department. Supporting the team with other events as required on the day and sometimes in the planning. Work with the Senior Manager to produce and update operational and event performance reports for the Director, Brand Experience. Support the Senior Manager with development of new tools, systems, and best practices. Event Management Full on site event management for own events working with various internal stakeholders. Plan and execute a variety of events including dinners, conferences, race viewings, and employee engagement activities. Build strong stakeholder relationships and manage challenging situations to protect brand integrity. Deal with conflicting and challenging situations as they arise to ensure no impact to the brand experience. Budget creation and management for own events. Ensure the health and safety requirements are met for all events. Develop and distribute detailed event schedules in a timely manner to keep all stakeholders informed and aligned, while overseeing the team's work to ensure seamless execution. Innovation & Strategic Ownership of some wider projects to enhance brand experience. Support the Senior Manager with the event packages, pricing structure, booking process and cancellation policy. Be a team champion for new business systems. Knowledge, Skills and Experience: Experience in an operation or project coordination role, ideally within events, marketing, or hospitality. Ability to manage and plan own workload within a dynamic and time constrained environment. Strong organizational and time management skills, with the ability to manage multiple priorities in a fast paced environment. Proven experience in supplier management, including performance monitoring, and relationship building to ensure quality and cost efficiency. Strong stakeholder engagement skills, with the ability to build and maintain relationships, manage expectations, and drive collaboration across diverse groups. Proficient in MS Office; Salesforce and Smartsheet experience preferred. High attention to detail and ability to thrive in a fast paced settings. Personal Attributes: Winning Mindset - Always working and striving for the best, pushing the boundaries to world championship material on everything we do. Problem solving - with a solutions based approach, adept at operating effectively in ambiguous situations. Demonstrates an inquisitive mindset to understand the 'why' behind challenges, then applies extensive knowledge to develop creative solutions and workarounds, ensuring team success. Results - someone who is driven, who comes with an outstanding work ethic and expects the best from themselves and people around them. Challenges - challenges others to strive for more, both in innovation and meeting stakeholder needs. Ownership - demonstrates behaviours that support a high performance culture within and across teams. Collaboration - an approach which fosters teamwork, open communication and shared decision making. Driven - a track record of getting things done. Role Model - Is a role model and champions best practice in diversity and inclusion. What can McLaren offer? We constantly strive to be better tomorrow than we are today. Our ambition is to be the most pioneering and exhilarating racing team in the world, and our collective task is to set the standards for high performance in sport. We show up every day with energy and enthusiasm, ready to play our part. We encourage and support diversity, equity and inclusion. We will actively promote a culture that values difference and eliminates discrimination in our workplace. McLaren Racing is based at the iconic McLaren Technology Centre (MTC) near Woking. Here at McLaren, we offer hybrid working with 3 days a week based in the MTC. Our state of the art, sustainable campus offers many facilities including a gym, restaurant and indoor and outdoor break out areas, as well as direct access to park and common land. The MTC is connected to Woking mainline station via regular shuttle buses, from which London Waterloo is a 30 minute train ride. We offer a comprehensive package of benefits including private healthcare, car schemes, life insurance and generous pension contributions.
Job Title: Managing Director - Corporate Tax Business Function: Corporate Finance - Tax Job Status: Permanent Location: London Reporting to: Senior Managing Director - Corporate Tax About Tax Advisory at FTI: We are an independent expert led tax practice that sits within the Corporate Finance practice of FTI Consulting. We provide corporate business tax advisory services to leading private equity and infrastructure fund houses, FTSE 100/listed groups, international funds and major corporations across a broad suite of tax services and technical specialisms. We have definitive expertise across many areas of tax and take pride in taking a pragmatic and commercial approach to advising clients. Our senior management team members are leaders in their field, and includes tax, accounting, legal, valuations, and technology experts, and economists. About the Role: We are seeking an experienced proactive and market facing Managing Director in our Tax Advisory practice, based in London, with a specific focus on Corporate Taxes (both advisory and compliance / reporting engagements). The purpose of the role is to help lead and develop our Corporate Tax team, be responsible for and manage a portfolio of large & complex clients and work closely with our other tax specialist teams across a variety of tax advisory and transaction projects. Our clients are a mix of both International and Domestic businesses, with a large and/or complex UK footprint, but typically with little or no in-house UK tax expertise, therefore requiring full tax support from the FTI tax team, often working closely with or as part of the in-house finance team. Our engagements are typically anchored around the provision of corporate tax compliance and reporting support, but will also involve group tax planning & reorganisations, tax advice on financing, M&A transaction support, cross-border tax advisory, tax risk management (such as SAO) and dealing with HMRC. We often lead the relationships and planning on our clients and will manage the support from our other tax specialist colleagues such as Transfer Pricing, Capital Allowances, R&D, Real Estate, VAT, Employment Taxes and Share Schemes. Our clients operate across a wide range of industries and sectors. Currently, about a third of our portfolio are Real Estate clients and the role may involve working closely with our RE Transactions team to provide post-transaction ongoing tax advisory and compliance support to those clients. Key Responsibilities Help lead and develop the Corporate Tax team and be part of the wider Tax Senior Leadership Manage and develop large client relationships Lead on delivery of Corporate Tax projects and engagements working closely with other tax specialist teams to provide full support on client relationships Ongoing participation in business development and seeking new client and project opportunities, utilising existing and new contacts Actively keep up to date on specialist technical matters, contributing to thought leadership material as required Appropriately manage risk and financials across your client portfolio Provide leadership, coaching and training to junior staff Education and Qualifications Qualified to a degree level (2.1) or equivalent, ideally in a finance or numerical related subject At least 10 years PQE Experience, Skills and Competencies Demonstrable background in helping to lead and build a team within a large accounting / tax consultancy firm Proven experience in managing and developing the ongoing relationships and delivery of work across a portfolio of large and complex clients Track record of building and developing relationships with numerous stakeholders (internally and externally to the firm) and to manage such relationships Client focussed and commercially aware Ability to solve problems creatively and pragmatically and willing to proactively suggest ideas and work with others Strong analytical skills and an eye for detail Personable and able to integrate with a team and interact with colleagues of all grades Excellent communicator in a range of different forums (written and verbal) Benefits Our goal is to support the wellbeing of you and your families-physically, emotionally, and financially. We offermarket competitive benefits (including pension), supplemented by 15 flexible benefits, to meet your needs. These include health, lifestyle and family friendly options. We also offer professional development programme, wellness, recognition, community volunteering initiatives, and flexible/hybrid working arrangements. About FTI Consulting FTI Consulting, Inc. is the leading global expert firm for organizations facing crisis and transformation, with more than 8,300 employees located in 34 countries and territories. Our broad and diverse bench of award-winning experts advise their clients when they are facing their most significant opportunities and challenges. The Company generated $3.49 billion in revenues during fiscal year 2023. In certain jurisdictions, FTI Consulting's services are provided through distinct legal entities that are separately capitalized and independently managed. FTI Consulting is publicly traded on the New York Stock Exchange. For more information, visit and connect with us on Instagram and LinkedIn. FTI Consulting is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, ancestry, citizenship status, protected veteran status, religion, physical or mental disability, marital status, sex, sexual orientation, gender identity or expression, age, or any other basis protected by law, ordinance, or regulation. Additional Information Job Family/Level: Op Level 5 - Managing Dir
Jan 23, 2026
Full time
Job Title: Managing Director - Corporate Tax Business Function: Corporate Finance - Tax Job Status: Permanent Location: London Reporting to: Senior Managing Director - Corporate Tax About Tax Advisory at FTI: We are an independent expert led tax practice that sits within the Corporate Finance practice of FTI Consulting. We provide corporate business tax advisory services to leading private equity and infrastructure fund houses, FTSE 100/listed groups, international funds and major corporations across a broad suite of tax services and technical specialisms. We have definitive expertise across many areas of tax and take pride in taking a pragmatic and commercial approach to advising clients. Our senior management team members are leaders in their field, and includes tax, accounting, legal, valuations, and technology experts, and economists. About the Role: We are seeking an experienced proactive and market facing Managing Director in our Tax Advisory practice, based in London, with a specific focus on Corporate Taxes (both advisory and compliance / reporting engagements). The purpose of the role is to help lead and develop our Corporate Tax team, be responsible for and manage a portfolio of large & complex clients and work closely with our other tax specialist teams across a variety of tax advisory and transaction projects. Our clients are a mix of both International and Domestic businesses, with a large and/or complex UK footprint, but typically with little or no in-house UK tax expertise, therefore requiring full tax support from the FTI tax team, often working closely with or as part of the in-house finance team. Our engagements are typically anchored around the provision of corporate tax compliance and reporting support, but will also involve group tax planning & reorganisations, tax advice on financing, M&A transaction support, cross-border tax advisory, tax risk management (such as SAO) and dealing with HMRC. We often lead the relationships and planning on our clients and will manage the support from our other tax specialist colleagues such as Transfer Pricing, Capital Allowances, R&D, Real Estate, VAT, Employment Taxes and Share Schemes. Our clients operate across a wide range of industries and sectors. Currently, about a third of our portfolio are Real Estate clients and the role may involve working closely with our RE Transactions team to provide post-transaction ongoing tax advisory and compliance support to those clients. Key Responsibilities Help lead and develop the Corporate Tax team and be part of the wider Tax Senior Leadership Manage and develop large client relationships Lead on delivery of Corporate Tax projects and engagements working closely with other tax specialist teams to provide full support on client relationships Ongoing participation in business development and seeking new client and project opportunities, utilising existing and new contacts Actively keep up to date on specialist technical matters, contributing to thought leadership material as required Appropriately manage risk and financials across your client portfolio Provide leadership, coaching and training to junior staff Education and Qualifications Qualified to a degree level (2.1) or equivalent, ideally in a finance or numerical related subject At least 10 years PQE Experience, Skills and Competencies Demonstrable background in helping to lead and build a team within a large accounting / tax consultancy firm Proven experience in managing and developing the ongoing relationships and delivery of work across a portfolio of large and complex clients Track record of building and developing relationships with numerous stakeholders (internally and externally to the firm) and to manage such relationships Client focussed and commercially aware Ability to solve problems creatively and pragmatically and willing to proactively suggest ideas and work with others Strong analytical skills and an eye for detail Personable and able to integrate with a team and interact with colleagues of all grades Excellent communicator in a range of different forums (written and verbal) Benefits Our goal is to support the wellbeing of you and your families-physically, emotionally, and financially. We offermarket competitive benefits (including pension), supplemented by 15 flexible benefits, to meet your needs. These include health, lifestyle and family friendly options. We also offer professional development programme, wellness, recognition, community volunteering initiatives, and flexible/hybrid working arrangements. About FTI Consulting FTI Consulting, Inc. is the leading global expert firm for organizations facing crisis and transformation, with more than 8,300 employees located in 34 countries and territories. Our broad and diverse bench of award-winning experts advise their clients when they are facing their most significant opportunities and challenges. The Company generated $3.49 billion in revenues during fiscal year 2023. In certain jurisdictions, FTI Consulting's services are provided through distinct legal entities that are separately capitalized and independently managed. FTI Consulting is publicly traded on the New York Stock Exchange. For more information, visit and connect with us on Instagram and LinkedIn. FTI Consulting is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, ancestry, citizenship status, protected veteran status, religion, physical or mental disability, marital status, sex, sexual orientation, gender identity or expression, age, or any other basis protected by law, ordinance, or regulation. Additional Information Job Family/Level: Op Level 5 - Managing Dir
Contracts Director Mechanical Services The Client A Company Background My client is a specialist mechanical and electrical contractor based in Manchester. For 15 years, the company has built a strong reputation for delivering high-quality building services solutions across a wide range of sectors. They operate across multiple market sectors, including retail, warehousing, commercial office developments, education, hospitality and healthcare. Providing a complete service from initial concept and design through to installation, commissioning, and completion, offering tailored solutions to meet the specific needs of each project. Their approach is built on understanding their clients requirements and delivering the most effective technical solution while maintaining full commercial awareness. They focus on achieving the optimum balance between performance, sustainability and cost, ensuring that each solution delivers long-term value. With a steady growth, they operate with a group turnover in excess of £25 million, supported by an experienced management team and skilled delivery workforce. My Client pride ourselves on building long-term relationships with clients, main contractors, consultants, and supply chain partners. This collaborative approach enables repeat business, consistent performance and successful project outcomes across all sectors in which they operate. Role Overview The Contracts Director is responsible for the strategic and operational leadership of all mechanical contracts, ensuring projects are delivered safely, profitably, on programme and to the highest quality standards. The role provides senior oversight across contract management, commercial performance, client relationships and operational delivery within the mechanical business. Key Responsibilities Strategic & Leadership Provide senior leadership across all mechanical contracts and project delivery teams Contribute to overall business strategy, growth planning and continuous operational improvement Assist with bid / don t bid decisions Mentor, support, and develop, Project Managers, site managers and commercial staff Promote and maintain a strong culture of safety, quality, professionalism and accountability Assist with recruitment Contract & Project Management Assist review designs, supplier / sub-contractor selections Assist with validations, tech-subs and final as fitted / O&M information Oversee multiple mechanical projects from pre-construction handover through to completion Ensure contracts are administered in accordance with contractual, legal, and company requirements Review, negotiate, and manage contract terms, variations and final accounts Monitor programme performance and implement corrective actions where required Audit sites and report back on findings H&S, quality, labour levels, issues to resolve, etc. Commercial & Financial Control Maintain overall responsibility for contract profitability and effective cost control Review and challenge project budgets, forecasts, valuations and cash flow Ensure robust change management processes and timely commercial reporting Work closely with commercial teams to manage risk and maximise project returns Assist with credit control / debt recovery Client & Stakeholder Management Act as a senior point of contact for key clients, consultants, supply chain partners and main contractors Build and maintain strong, long-term client relationships to support repeat business Manage escalations, disputes, and high-level negotiations in a professional and commercial manner Health, Safety, Quality & Compliance Ensure compliance with all legislation / standards and company policies Drive high standards of quality, commissioning, and project handover documentation Ensure all works comply with regulatory requirements Skills & Experience Required Proven experience in a senior contracts or operations role within a Mechanical, HVAC or M&E contracting environment Strong technical understanding of mechanical building services Excellent commercial and contractual knowledge, with experience of JCT and NEC forms of contract Demonstrated ability to manage and oversee multiple high-value projects concurrently Strong leadership, communication and negotiation skills, with the ability to manage teams and stakeholders effectively Financially astute, with proven experience in cost control, forecasting and commercial reporting Qualifications (Desirable) - Degree or HNC/HND in Mechanical Engineering / Building Services, or a related discipline - Professional membership such as CIBSE or IMechE - SMSTS - CSCS (Management level) - First Aid certification - Asbestos Awareness Experience - Minimum of 5 years experience working within the mechanical or M&E contracting industry - Proven track record of successfully delivering mechanical projects from pre-construction through to completion - Capable of undertaking the role of Project Manager as required. Personal Attributes - Strategic thinker with a hands-on, solution focused approach - Results-driven and commercially focused - Strong decision-making and problem-solving skills - Able to lead under pressure and manage complex stakeholder environments
Jan 23, 2026
Full time
Contracts Director Mechanical Services The Client A Company Background My client is a specialist mechanical and electrical contractor based in Manchester. For 15 years, the company has built a strong reputation for delivering high-quality building services solutions across a wide range of sectors. They operate across multiple market sectors, including retail, warehousing, commercial office developments, education, hospitality and healthcare. Providing a complete service from initial concept and design through to installation, commissioning, and completion, offering tailored solutions to meet the specific needs of each project. Their approach is built on understanding their clients requirements and delivering the most effective technical solution while maintaining full commercial awareness. They focus on achieving the optimum balance between performance, sustainability and cost, ensuring that each solution delivers long-term value. With a steady growth, they operate with a group turnover in excess of £25 million, supported by an experienced management team and skilled delivery workforce. My Client pride ourselves on building long-term relationships with clients, main contractors, consultants, and supply chain partners. This collaborative approach enables repeat business, consistent performance and successful project outcomes across all sectors in which they operate. Role Overview The Contracts Director is responsible for the strategic and operational leadership of all mechanical contracts, ensuring projects are delivered safely, profitably, on programme and to the highest quality standards. The role provides senior oversight across contract management, commercial performance, client relationships and operational delivery within the mechanical business. Key Responsibilities Strategic & Leadership Provide senior leadership across all mechanical contracts and project delivery teams Contribute to overall business strategy, growth planning and continuous operational improvement Assist with bid / don t bid decisions Mentor, support, and develop, Project Managers, site managers and commercial staff Promote and maintain a strong culture of safety, quality, professionalism and accountability Assist with recruitment Contract & Project Management Assist review designs, supplier / sub-contractor selections Assist with validations, tech-subs and final as fitted / O&M information Oversee multiple mechanical projects from pre-construction handover through to completion Ensure contracts are administered in accordance with contractual, legal, and company requirements Review, negotiate, and manage contract terms, variations and final accounts Monitor programme performance and implement corrective actions where required Audit sites and report back on findings H&S, quality, labour levels, issues to resolve, etc. Commercial & Financial Control Maintain overall responsibility for contract profitability and effective cost control Review and challenge project budgets, forecasts, valuations and cash flow Ensure robust change management processes and timely commercial reporting Work closely with commercial teams to manage risk and maximise project returns Assist with credit control / debt recovery Client & Stakeholder Management Act as a senior point of contact for key clients, consultants, supply chain partners and main contractors Build and maintain strong, long-term client relationships to support repeat business Manage escalations, disputes, and high-level negotiations in a professional and commercial manner Health, Safety, Quality & Compliance Ensure compliance with all legislation / standards and company policies Drive high standards of quality, commissioning, and project handover documentation Ensure all works comply with regulatory requirements Skills & Experience Required Proven experience in a senior contracts or operations role within a Mechanical, HVAC or M&E contracting environment Strong technical understanding of mechanical building services Excellent commercial and contractual knowledge, with experience of JCT and NEC forms of contract Demonstrated ability to manage and oversee multiple high-value projects concurrently Strong leadership, communication and negotiation skills, with the ability to manage teams and stakeholders effectively Financially astute, with proven experience in cost control, forecasting and commercial reporting Qualifications (Desirable) - Degree or HNC/HND in Mechanical Engineering / Building Services, or a related discipline - Professional membership such as CIBSE or IMechE - SMSTS - CSCS (Management level) - First Aid certification - Asbestos Awareness Experience - Minimum of 5 years experience working within the mechanical or M&E contracting industry - Proven track record of successfully delivering mechanical projects from pre-construction through to completion - Capable of undertaking the role of Project Manager as required. Personal Attributes - Strategic thinker with a hands-on, solution focused approach - Results-driven and commercially focused - Strong decision-making and problem-solving skills - Able to lead under pressure and manage complex stakeholder environments
Sector Director - Banking, Financial Services and Insurance Locations: London, Cambridge, Manchester Softwire is a leading UK technology and strategy consultancy. From enterprise to government, we help visionary organisations turn strategic ambitions into results at scale. Our practices cover AI transformation, data platforms, systems engineering, advanced CX and experience design. Trusted by well-known organisations across the public and private sector, Softwire has grown into a business that consistently delivers large, high-profile digital projects for the UK's leading brands. Softwire was founded on one simple idea: if we can create the best possible culture and working environment then everything else will fall into place. And it seems to be working - we were recently voted number 1 company to work for in the UK in the Best Company awards, and we have a loyal and growing client base who trust us with their hardest problems and their mission critical projects. When you work with Softwire, you're not only becoming part of a team with in-depth technical skills and delivery expertise - you'll be working in a high-trust, high-energy environment full of smart, kind, fun people passionate about building something amazing. In brief The Sector Director (BFSI) is the senior leader accountable for the overall performance, growth, and strategic direction of Softwire's Banking, Financial Services & Insurance business unit. You will define strategy for the business unit and take full ownership of the P&L, taking accountability for the overall business unit revenue target (£15m in 2026 and looking to grow significantly in the future) and gross margin targets and for managing broader business unit budget and objectives. You will bring deep sector expertise, strong commercial acumen, and be well networked with and highly credible in front of our target audience of BFSI CIOs, CTOs, CDOs and COOs. You will use your experience and strategic insight to shape which subsectors, propositions, and client types Softwire pursues. You will develop and execute the strategy to take these to market and to differentiate us from our competitors in the minds of our target buyers. You are an experienced leader able to execute through others and build high performing teams of senior professionals. You are comfortable in sales, pre-sales and strategic account management processes, setting strategy and leading teams to deliver commercial outcomes. You will directly manage Sales Directors, Client Directors and Marketing Executives who are responsible for day-to-day demand generation, sector specific marketing, account development, and opportunity execution, and work closely with Delivery Directors, who lead the successful delivery and on-sell within major programmes. As Sector Director, you are accountable for building the right team to deliver the strategy and achieve the objectives, and for the performance of that team. You will be responsible for Business Unit Leadership & P&L Ownership Full ownership of the P&L for BFSI, including: developing sector strategy and associated business unit budget and objectives, hitting the business unit revenue target, gross margin target, and delivering the strategic objectives. Fully owning Business Unit performance against commercial objectives: forecasting, reporting, and taking action to ensure they are hit. Primary commercial objectives will include: proposition development, validation and scaling; new client acquisition; and expansion of existing accounts into new areas and services (i.e. beyond existing programmes and BAU on-sell). Go-To-Market Strategy and proposition development Defining which BFSI subsectors, client personas, and market opportunities Softwire should target, based commercial potential, route to market, our ability to differentiate, and alignment to Softwire's commercial objectives. Leading proposition definition in partnership with our core Practices (AI Transformation; Data Platforms and Strategy; CX and Growth Optimisation; and Future Systems Engineering) - ensuring offerings are commercially viable, deliverable, and compelling in the BFSI market. Prioritising which market-relevant propositions Softwire should build and "own", ensuring clear differentiation from competitors, strong alignment to client pain points, and building defendable moats around specific solutions. Developing and delivering the BFSI go-to-market strategy, ensuring alignment across sales, marketing, propositions, and delivery. Taking the propositions to market, including demand gen strategy, GTM execution, and continuously validating and evolving propositions based on market demand and changing technology or buyer needs. Brand, Market Positioning & Thought Leadership Defining how Softwire should position itself within BFSI to become a partner of choice. Taking overall accountability for brand perception and reach within our chosen BFSI sub-sectors and target accounts. Identifying gaps in brand perception, collateral, and capability - and leading improvements. Acting as a senior ambassador for Softwire, representing the BU through conferences, thought leadership, and client C-suite engagement. Revenue Growth and Sales Execution Owning the revenue, new client acquisition, and margin targets for the sector as a whole and managing Sales Directors and Client Directors to hit their personal revenue and new client goals. Ensuring the BU maintains a healthy pipeline and that sales effort is focused on the right sectors and propositions. Overseeing major opportunities, shaping win themes, pricing/margin strategies, and deal governance. Directly contributing to the most important sales processes in an Executive Sponsor role, to provide gravitas and win client trust. Setting the strategy for Tier 1 accounts and ensuring Delivery Directors and Client Directors are aligned on growth goals, proposition opportunities, and retention. Engaging with key clients at executive level to deepen relationships, unlock growth, and position Softwire as a long-term strategic partner. Cross-Functional Leadership & Execution Designing, building, leading, and motivating the cross-functional BFSI team, including Sales Directors, Client Directors, Marketing, and proposition SMEs. Ensuring alignment, prioritisation, and focus - creating the conditions for the team to hit revenue, margin, and growth targets. Reporting progress to the CCO/CEO and executive team, ensuring transparency and proactive risk management. About you You have 10+ years operating at senior commercial or business leadership level within BFSI and technology, including experience supplier side with responsibility for sector strategy, commercial growth, and go to market execution. You have a strong executive network in BFSI, and can open doors at C-suite level across your subsectors. Industry CIOs, CTOs, COOs and CDOs will regard you as an experienced and trusted adviser who can engage with them as a peer on understanding their business problems and as a leader in how we can use technology to solve them. You can confidently shape business strategy, market selection, proposition development, and investment decisions. You are collaborative and your default approach is to work with peers as a team, openly sharing information, resources, and comms. You are comfortable in a culture which values and rewards collective success over personal attribution and that takes a "One Team" approach to everything we do. You are commercially sharp, with a demonstrable track record of growing a business line or BU, closing large (£1m+) complex deals, owning P&L of £10m+, and winning the trust of our target buyer personas. You are a strategic thinker who is equally comfortable rolling up your sleeves and engaging in bids, proposition development, and client strategy reviews. You have strong client facing skills. You are comfortable identifying win themes and creating compelling narratives that explain how we can help and why they should trust us. You have great negotiation skills and can persuade, influence, get the outcomes we need and develop deeper relationships at the same time. You have experience building and scaling high performing cross-functional go-to-market teams: defining roles, setting the bar for performance, motivating people towards strategic goals, and building a culture and environment that enables people to deliver their best. You are a natural leader: people follow you because you set direction clearly, bring others with you, and create confidence. You are energised by ambiguity, resilient under pressure, and proactive in identifying and fixing issues. You don't need a perfect environment to thrive and where there are problems, you take a positive approach to making them better. You are self-motivated and are comfortable independently defining and driving day-to-day activities towards Softwire's objectives. You don't need someone to spell it all out. The package Softwireoperatestransparent pay scales and a profit share schemebased on role and overall company performance. Highly competitive base salary based on level of experience in a similar role. You can expect to receive a lucrative profit share/bonus depending on your band and company performance. Pension: Additional 5% of salary. 25 days annual leave (with the option to buy and sell). . click apply for full job details
Jan 23, 2026
Full time
Sector Director - Banking, Financial Services and Insurance Locations: London, Cambridge, Manchester Softwire is a leading UK technology and strategy consultancy. From enterprise to government, we help visionary organisations turn strategic ambitions into results at scale. Our practices cover AI transformation, data platforms, systems engineering, advanced CX and experience design. Trusted by well-known organisations across the public and private sector, Softwire has grown into a business that consistently delivers large, high-profile digital projects for the UK's leading brands. Softwire was founded on one simple idea: if we can create the best possible culture and working environment then everything else will fall into place. And it seems to be working - we were recently voted number 1 company to work for in the UK in the Best Company awards, and we have a loyal and growing client base who trust us with their hardest problems and their mission critical projects. When you work with Softwire, you're not only becoming part of a team with in-depth technical skills and delivery expertise - you'll be working in a high-trust, high-energy environment full of smart, kind, fun people passionate about building something amazing. In brief The Sector Director (BFSI) is the senior leader accountable for the overall performance, growth, and strategic direction of Softwire's Banking, Financial Services & Insurance business unit. You will define strategy for the business unit and take full ownership of the P&L, taking accountability for the overall business unit revenue target (£15m in 2026 and looking to grow significantly in the future) and gross margin targets and for managing broader business unit budget and objectives. You will bring deep sector expertise, strong commercial acumen, and be well networked with and highly credible in front of our target audience of BFSI CIOs, CTOs, CDOs and COOs. You will use your experience and strategic insight to shape which subsectors, propositions, and client types Softwire pursues. You will develop and execute the strategy to take these to market and to differentiate us from our competitors in the minds of our target buyers. You are an experienced leader able to execute through others and build high performing teams of senior professionals. You are comfortable in sales, pre-sales and strategic account management processes, setting strategy and leading teams to deliver commercial outcomes. You will directly manage Sales Directors, Client Directors and Marketing Executives who are responsible for day-to-day demand generation, sector specific marketing, account development, and opportunity execution, and work closely with Delivery Directors, who lead the successful delivery and on-sell within major programmes. As Sector Director, you are accountable for building the right team to deliver the strategy and achieve the objectives, and for the performance of that team. You will be responsible for Business Unit Leadership & P&L Ownership Full ownership of the P&L for BFSI, including: developing sector strategy and associated business unit budget and objectives, hitting the business unit revenue target, gross margin target, and delivering the strategic objectives. Fully owning Business Unit performance against commercial objectives: forecasting, reporting, and taking action to ensure they are hit. Primary commercial objectives will include: proposition development, validation and scaling; new client acquisition; and expansion of existing accounts into new areas and services (i.e. beyond existing programmes and BAU on-sell). Go-To-Market Strategy and proposition development Defining which BFSI subsectors, client personas, and market opportunities Softwire should target, based commercial potential, route to market, our ability to differentiate, and alignment to Softwire's commercial objectives. Leading proposition definition in partnership with our core Practices (AI Transformation; Data Platforms and Strategy; CX and Growth Optimisation; and Future Systems Engineering) - ensuring offerings are commercially viable, deliverable, and compelling in the BFSI market. Prioritising which market-relevant propositions Softwire should build and "own", ensuring clear differentiation from competitors, strong alignment to client pain points, and building defendable moats around specific solutions. Developing and delivering the BFSI go-to-market strategy, ensuring alignment across sales, marketing, propositions, and delivery. Taking the propositions to market, including demand gen strategy, GTM execution, and continuously validating and evolving propositions based on market demand and changing technology or buyer needs. Brand, Market Positioning & Thought Leadership Defining how Softwire should position itself within BFSI to become a partner of choice. Taking overall accountability for brand perception and reach within our chosen BFSI sub-sectors and target accounts. Identifying gaps in brand perception, collateral, and capability - and leading improvements. Acting as a senior ambassador for Softwire, representing the BU through conferences, thought leadership, and client C-suite engagement. Revenue Growth and Sales Execution Owning the revenue, new client acquisition, and margin targets for the sector as a whole and managing Sales Directors and Client Directors to hit their personal revenue and new client goals. Ensuring the BU maintains a healthy pipeline and that sales effort is focused on the right sectors and propositions. Overseeing major opportunities, shaping win themes, pricing/margin strategies, and deal governance. Directly contributing to the most important sales processes in an Executive Sponsor role, to provide gravitas and win client trust. Setting the strategy for Tier 1 accounts and ensuring Delivery Directors and Client Directors are aligned on growth goals, proposition opportunities, and retention. Engaging with key clients at executive level to deepen relationships, unlock growth, and position Softwire as a long-term strategic partner. Cross-Functional Leadership & Execution Designing, building, leading, and motivating the cross-functional BFSI team, including Sales Directors, Client Directors, Marketing, and proposition SMEs. Ensuring alignment, prioritisation, and focus - creating the conditions for the team to hit revenue, margin, and growth targets. Reporting progress to the CCO/CEO and executive team, ensuring transparency and proactive risk management. About you You have 10+ years operating at senior commercial or business leadership level within BFSI and technology, including experience supplier side with responsibility for sector strategy, commercial growth, and go to market execution. You have a strong executive network in BFSI, and can open doors at C-suite level across your subsectors. Industry CIOs, CTOs, COOs and CDOs will regard you as an experienced and trusted adviser who can engage with them as a peer on understanding their business problems and as a leader in how we can use technology to solve them. You can confidently shape business strategy, market selection, proposition development, and investment decisions. You are collaborative and your default approach is to work with peers as a team, openly sharing information, resources, and comms. You are comfortable in a culture which values and rewards collective success over personal attribution and that takes a "One Team" approach to everything we do. You are commercially sharp, with a demonstrable track record of growing a business line or BU, closing large (£1m+) complex deals, owning P&L of £10m+, and winning the trust of our target buyer personas. You are a strategic thinker who is equally comfortable rolling up your sleeves and engaging in bids, proposition development, and client strategy reviews. You have strong client facing skills. You are comfortable identifying win themes and creating compelling narratives that explain how we can help and why they should trust us. You have great negotiation skills and can persuade, influence, get the outcomes we need and develop deeper relationships at the same time. You have experience building and scaling high performing cross-functional go-to-market teams: defining roles, setting the bar for performance, motivating people towards strategic goals, and building a culture and environment that enables people to deliver their best. You are a natural leader: people follow you because you set direction clearly, bring others with you, and create confidence. You are energised by ambiguity, resilient under pressure, and proactive in identifying and fixing issues. You don't need a perfect environment to thrive and where there are problems, you take a positive approach to making them better. You are self-motivated and are comfortable independently defining and driving day-to-day activities towards Softwire's objectives. You don't need someone to spell it all out. The package Softwireoperatestransparent pay scales and a profit share schemebased on role and overall company performance. Highly competitive base salary based on level of experience in a similar role. You can expect to receive a lucrative profit share/bonus depending on your band and company performance. Pension: Additional 5% of salary. 25 days annual leave (with the option to buy and sell). . click apply for full job details
Senior Consultant Department: Client Success - Global UK and Ireland Employment Type: Permanent - Full Time Location: UK Reporting To: Kieran Ray Description The Senior Consultant is a pivotal role in the Client Success community, supporting in the delivering of best-in-class insights & actionable learnings regarding advertisers' media activities. The Senior Consultant will also help in the development of best practices within Client Success. The Senior Consultant will be expected to become a media expert both externally (to our clients and broader industry partners) and internally (to our team members) over time, but must already have a firm understanding / working knowledge of media. This is not a graduate entry level role. The Senior Consultant will work with other Client Success specialists as part of a team running a set of clients and acquiring new clients. It is assumed that you will, at the appropriate time, assume leadership of an agreed cohort of clients. The Senior Consultant may also have pastoral and developmental responsibilities for any junior members of the team. Key Responsibilities Deliver best-in-class, value-add advice to your clients across a variety of media channels. Ensure deliverables meet quality standards and client expectations Craft the narrative for the client presentation, using data to provide the storytelling Provide answers to the "So what?" and "Why?" questions that clients may ask Become a superuser of internal reporting platforms to lead the delivery and presentation of high-quality storytelling Help to deliver a range of additional consultative work and local specific solutions to clients (e.g. client training; pre-flight campaign support; media agency pitch management) Stay updated regarding the competitive marketplace of the client and the media industry overall Growing the business Support profitable revenue growth across an agreed set of clients and maintaining/ building client stakeholder relationships Acquire and maintain a full understanding of Ebiquity's product and solutions suite Help in the cross-sell of other Ebiquity disciplines such as Marketing Effectiveness and Contract Compliance service lines Support in the prospecting and identification of new business, responding to RFPs, writing proposals and pitches Project manage client deliverables to time and budget. Will require the understanding of Asana software Support senior members with management tasks such as monitoring team performance, project progress, and key performance indicators to identify areas for improvement Communication and collaboration Foster a positive cultural environment and strong collaboration within the Client Success team Build strong internal relationships e.g. with specialism stakeholders and functional services stakeholders Be a role model for more junior team members. Actively support in their development via coaching and mentoring Skills, Knowledge and Expertise You are an expert media practitioner with at least 4 years relevant experience and fully conversant in all media. You bring: Good media knowledge Strong knowledge of the local media market Good track record of client delivery and at least meeting client expectations Ability to have difficult conversations with the agencies around Ebiquity's deliverables Clear communication skills Agility and flexibility to keep all internal stakeholders aware of what is happening on the accounts. Ability to navigate through some of the client's internal politics and ways of working Measures of Success Client revenue and growth Client satisfaction and retention Retention of high performing team members Billability and productivity (of Director team member plus direct reports) Benefits What We Offer We are a fast-growing global company offering a variety of opportunities to develop your skillset and career. Our team environment is fun, open, and supportive, welcoming individuals who are inquisitive, eager to learn, and passionate about technology, operational processes, and team structures. We provide: A competitive salary and benefits package. Hybrid working options (home and office flexibility). Generous annual leave, including an extra day off for your birthday. A strong company focus on well-being and work-life balance, including flexible working, mental health support, and regular health and wellness initiatives. The rare opportunity to engage with some of the world's leading brands at the highest level, allowing you to contribute to meaningful conversations that shape the industry.
Jan 23, 2026
Full time
Senior Consultant Department: Client Success - Global UK and Ireland Employment Type: Permanent - Full Time Location: UK Reporting To: Kieran Ray Description The Senior Consultant is a pivotal role in the Client Success community, supporting in the delivering of best-in-class insights & actionable learnings regarding advertisers' media activities. The Senior Consultant will also help in the development of best practices within Client Success. The Senior Consultant will be expected to become a media expert both externally (to our clients and broader industry partners) and internally (to our team members) over time, but must already have a firm understanding / working knowledge of media. This is not a graduate entry level role. The Senior Consultant will work with other Client Success specialists as part of a team running a set of clients and acquiring new clients. It is assumed that you will, at the appropriate time, assume leadership of an agreed cohort of clients. The Senior Consultant may also have pastoral and developmental responsibilities for any junior members of the team. Key Responsibilities Deliver best-in-class, value-add advice to your clients across a variety of media channels. Ensure deliverables meet quality standards and client expectations Craft the narrative for the client presentation, using data to provide the storytelling Provide answers to the "So what?" and "Why?" questions that clients may ask Become a superuser of internal reporting platforms to lead the delivery and presentation of high-quality storytelling Help to deliver a range of additional consultative work and local specific solutions to clients (e.g. client training; pre-flight campaign support; media agency pitch management) Stay updated regarding the competitive marketplace of the client and the media industry overall Growing the business Support profitable revenue growth across an agreed set of clients and maintaining/ building client stakeholder relationships Acquire and maintain a full understanding of Ebiquity's product and solutions suite Help in the cross-sell of other Ebiquity disciplines such as Marketing Effectiveness and Contract Compliance service lines Support in the prospecting and identification of new business, responding to RFPs, writing proposals and pitches Project manage client deliverables to time and budget. Will require the understanding of Asana software Support senior members with management tasks such as monitoring team performance, project progress, and key performance indicators to identify areas for improvement Communication and collaboration Foster a positive cultural environment and strong collaboration within the Client Success team Build strong internal relationships e.g. with specialism stakeholders and functional services stakeholders Be a role model for more junior team members. Actively support in their development via coaching and mentoring Skills, Knowledge and Expertise You are an expert media practitioner with at least 4 years relevant experience and fully conversant in all media. You bring: Good media knowledge Strong knowledge of the local media market Good track record of client delivery and at least meeting client expectations Ability to have difficult conversations with the agencies around Ebiquity's deliverables Clear communication skills Agility and flexibility to keep all internal stakeholders aware of what is happening on the accounts. Ability to navigate through some of the client's internal politics and ways of working Measures of Success Client revenue and growth Client satisfaction and retention Retention of high performing team members Billability and productivity (of Director team member plus direct reports) Benefits What We Offer We are a fast-growing global company offering a variety of opportunities to develop your skillset and career. Our team environment is fun, open, and supportive, welcoming individuals who are inquisitive, eager to learn, and passionate about technology, operational processes, and team structures. We provide: A competitive salary and benefits package. Hybrid working options (home and office flexibility). Generous annual leave, including an extra day off for your birthday. A strong company focus on well-being and work-life balance, including flexible working, mental health support, and regular health and wellness initiatives. The rare opportunity to engage with some of the world's leading brands at the highest level, allowing you to contribute to meaningful conversations that shape the industry.
Job ID: 2340/4 Location: Home Based Rate/Salary: £60,000 - £70,000 Benefits: Plus Great Benefits & Bonus Type: Permanent / Full Time HSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Maritime Shipping, Energy and Subsea sectors visit: (url removed) for a list of our vacancies. We have a number of permanent and contract vacancies for multiple businesses across the UK and overseas. The below job description will outline this position of: Sales Director Typically, this person will lead and develop the companies national sales function. This is a senior, remote-based position open to candidates located anywhere in the UK. You will oversee 4 Sales Manager(s) and drive revenue growth across all regions whilst playing a key role in shaping the company s commercial strategy. The Sales Director will work closely with senior leadership to expand market presence, strengthen customer relationships, and ensure that our products are represented effectively across distributors, boat builders, retailers and installers. HSB Technical s client is an established and well-regarded business entity. Duties and responsibilities of the Sales Director: Leadership & Management Lead, mentor and support the regional Sales Manager(s), ensuring strong performance, clear communication, and consistent execution of sales strategy. Set and review sales targets, KPIs, and reporting processes for the team. Conduct regular field visits, joint customer meetings, and performance reviews. Provide coaching, guidance, and professional development to build a high-performing sales organisation. Sales Strategy & Growth: Develop and execute the national sales strategy to achieve business growth objectives. Identify new market opportunities, emerging trends and potential areas for expansion. Build and maintain strong relationships with key accounts across the UK, including distributors, boat builders, installers and retailers. Collaborate with marketing, product and operations teams to align commercial goals and ensure effective product positioning. Commercial Management Oversee pricing strategy, margin performance and commercial negotiations. Prepare sales forecasts, budget planning and high-level reporting for senior leadership. Monitor competitor activity and market developments, providing strategic insights and recommendations. Operational Excellence: Ensure the sales team operates efficiently, with structured processes, CRM discipline and effective pipeline management. Lead national sales meetings, product launch planning, and trade show participation. Uphold and promote a strong customer service culture across all sales activity. Qualifications and requirements for the Sales Director: Proven senior sales leadership experience, ideally in a product-led B2B environment. Experience managing field-based sales teams and driving strong sales performance. Strong commercial acumen, negotiation skills and strategic thinking. Ability to analyse data, produce forecasts, and make evidence-based decisions. Excellent communication and relationship-building skills at all levels Comfortable with nationwide travel and remote working. A proactive leader who can inspire teams, build structure and deliver results. Full UK driving licence required. Marine industry knowledge essential This vacancy is being advertised by HSB Technical Ltd who have been appointed to act as a recruitment partner for this role.
Jan 23, 2026
Full time
Job ID: 2340/4 Location: Home Based Rate/Salary: £60,000 - £70,000 Benefits: Plus Great Benefits & Bonus Type: Permanent / Full Time HSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Maritime Shipping, Energy and Subsea sectors visit: (url removed) for a list of our vacancies. We have a number of permanent and contract vacancies for multiple businesses across the UK and overseas. The below job description will outline this position of: Sales Director Typically, this person will lead and develop the companies national sales function. This is a senior, remote-based position open to candidates located anywhere in the UK. You will oversee 4 Sales Manager(s) and drive revenue growth across all regions whilst playing a key role in shaping the company s commercial strategy. The Sales Director will work closely with senior leadership to expand market presence, strengthen customer relationships, and ensure that our products are represented effectively across distributors, boat builders, retailers and installers. HSB Technical s client is an established and well-regarded business entity. Duties and responsibilities of the Sales Director: Leadership & Management Lead, mentor and support the regional Sales Manager(s), ensuring strong performance, clear communication, and consistent execution of sales strategy. Set and review sales targets, KPIs, and reporting processes for the team. Conduct regular field visits, joint customer meetings, and performance reviews. Provide coaching, guidance, and professional development to build a high-performing sales organisation. Sales Strategy & Growth: Develop and execute the national sales strategy to achieve business growth objectives. Identify new market opportunities, emerging trends and potential areas for expansion. Build and maintain strong relationships with key accounts across the UK, including distributors, boat builders, installers and retailers. Collaborate with marketing, product and operations teams to align commercial goals and ensure effective product positioning. Commercial Management Oversee pricing strategy, margin performance and commercial negotiations. Prepare sales forecasts, budget planning and high-level reporting for senior leadership. Monitor competitor activity and market developments, providing strategic insights and recommendations. Operational Excellence: Ensure the sales team operates efficiently, with structured processes, CRM discipline and effective pipeline management. Lead national sales meetings, product launch planning, and trade show participation. Uphold and promote a strong customer service culture across all sales activity. Qualifications and requirements for the Sales Director: Proven senior sales leadership experience, ideally in a product-led B2B environment. Experience managing field-based sales teams and driving strong sales performance. Strong commercial acumen, negotiation skills and strategic thinking. Ability to analyse data, produce forecasts, and make evidence-based decisions. Excellent communication and relationship-building skills at all levels Comfortable with nationwide travel and remote working. A proactive leader who can inspire teams, build structure and deliver results. Full UK driving licence required. Marine industry knowledge essential This vacancy is being advertised by HSB Technical Ltd who have been appointed to act as a recruitment partner for this role.
Made Thought is an award-winning international design studio that imagines, creates and implements compelling strategies, brand identities and communications that inspire change and innovation. A team of 80, across London and New York, we have built a studio of intentionally diverse creativity, known for our deep strategic thinking, iconic visual style and obsessive attention to detail. Comprised of thinkers and designers, makers and crafters, writers and filmmakers, digital wizards, opinion formers and social connectors. Made Thought collaborates with cutting-edge and leading brands of tomorrow, from Adidas, Feeld, MoMa, Pinterest, to Stella McCartney and Chandon. Our core purpose is to use the currency of creativity to deliver change for brands and the world in which they operate. Be that to culturally move a brand forward, commercially add value to that business or help the brand think deeply about its place in the world and its responsibility to the planet. Made Thought are also part of The New Standard alongside Map Project Office and Universal Design Studio - a new collective that connects brand, spatial, industrial and digital design into a single and cohesive creative ecosystem. This year we released our inaugural magazine that investigates the power that creativity holds to disrupt the status quo. Made Thought are part of AKQA Group. The Commercial Finance Business Partner is a key member of the Finance Team, reporting to the Finance Director and working closely with the wider Made Thought team. This role provides crucial business partnering support to the Finance Director across all monthly, annual, and ad hoc financial performance and planning activities, providing insights that allow senior management to understand how the business is performing and identifying key areas for improvement. ROLE REQUIREMENTS Lead the revenue recognition process and documentation for both UK and US studios in accordance with IFRS15. Prepare all accrued and deferred income accounting for month-end. Support and monitor studio revenue forecasts, partnering closely with the Client Services team. Conduct monthly revenue variance analysis against budget for flash reporting. Oversee job performance monitoring, budget reconciliation, and closure processes. Produce monthly profitability reporting, offering insights and analysis of performance and trends for senior management. Support the development and implementation of commercial strategy. Collaborate with the Finance Director to develop in-depth KPI analysis and update models as required. Prepare weekly performance charts, forecasts, and dashboards for the Client Services and Growth Teams. Work alongside the Finance Director to ensure robust financial controls are in place. Partner with senior business stakeholders, reviewing investment cases and influencing decision-making. Provide commercial and financial insight and support to the Client Services team on capacity, team, and client performance. Assist with the preparation of monthly board packs. Assist with External Reporting requirements for our stakeholders. Oversee the invoice process for accounts receivable, ensuring invoices raised align with Statements of Work (SOWs) and contractual terms. QUALITIES & CHARACTERISTICS Bring a positive and proactive 'can-do' attitude to all tasks, effectively managing and facilitating expectations within the Finance Team. Eager to constantly develop, embrace challenges, and pursue continuous learning within the team. Exceptional communication skills, vital for interacting effectively with internal teams and representing the Studio to external clients. Proven ability to multitask, prioritise effectively, and maintain balance in a dynamic environment. Demonstrates strong team collaboration, providing support and assistance to colleagues. Possess keen attention to detail combined with the ability to understand the broader business picture, essential for examining cost efficiencies and reporting on overall business performance. Show a willingness to get involved in the day-to-day running of a busy and exciting design studio. Experience working in a creative industry is preferred. Ideally, qualified ACA, ACCA, CIMA or QBE with a professional accountancy qualification; other relevant qualifications will be considered. Advanced proficiency in Excel/Google Sheets, including comfort with Pivot Tables, Vlookups, Charts, SumIfs, and Conditional Formatting. Experience and understanding of Paprika or a similar job costing tool is a benefit. We believe great work happens when we're together, fostering creativity, collaboration, and connection. That's why we've adopted a hybrid approach including required in-office days. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. AKQA is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.
Jan 23, 2026
Full time
Made Thought is an award-winning international design studio that imagines, creates and implements compelling strategies, brand identities and communications that inspire change and innovation. A team of 80, across London and New York, we have built a studio of intentionally diverse creativity, known for our deep strategic thinking, iconic visual style and obsessive attention to detail. Comprised of thinkers and designers, makers and crafters, writers and filmmakers, digital wizards, opinion formers and social connectors. Made Thought collaborates with cutting-edge and leading brands of tomorrow, from Adidas, Feeld, MoMa, Pinterest, to Stella McCartney and Chandon. Our core purpose is to use the currency of creativity to deliver change for brands and the world in which they operate. Be that to culturally move a brand forward, commercially add value to that business or help the brand think deeply about its place in the world and its responsibility to the planet. Made Thought are also part of The New Standard alongside Map Project Office and Universal Design Studio - a new collective that connects brand, spatial, industrial and digital design into a single and cohesive creative ecosystem. This year we released our inaugural magazine that investigates the power that creativity holds to disrupt the status quo. Made Thought are part of AKQA Group. The Commercial Finance Business Partner is a key member of the Finance Team, reporting to the Finance Director and working closely with the wider Made Thought team. This role provides crucial business partnering support to the Finance Director across all monthly, annual, and ad hoc financial performance and planning activities, providing insights that allow senior management to understand how the business is performing and identifying key areas for improvement. ROLE REQUIREMENTS Lead the revenue recognition process and documentation for both UK and US studios in accordance with IFRS15. Prepare all accrued and deferred income accounting for month-end. Support and monitor studio revenue forecasts, partnering closely with the Client Services team. Conduct monthly revenue variance analysis against budget for flash reporting. Oversee job performance monitoring, budget reconciliation, and closure processes. Produce monthly profitability reporting, offering insights and analysis of performance and trends for senior management. Support the development and implementation of commercial strategy. Collaborate with the Finance Director to develop in-depth KPI analysis and update models as required. Prepare weekly performance charts, forecasts, and dashboards for the Client Services and Growth Teams. Work alongside the Finance Director to ensure robust financial controls are in place. Partner with senior business stakeholders, reviewing investment cases and influencing decision-making. Provide commercial and financial insight and support to the Client Services team on capacity, team, and client performance. Assist with the preparation of monthly board packs. Assist with External Reporting requirements for our stakeholders. Oversee the invoice process for accounts receivable, ensuring invoices raised align with Statements of Work (SOWs) and contractual terms. QUALITIES & CHARACTERISTICS Bring a positive and proactive 'can-do' attitude to all tasks, effectively managing and facilitating expectations within the Finance Team. Eager to constantly develop, embrace challenges, and pursue continuous learning within the team. Exceptional communication skills, vital for interacting effectively with internal teams and representing the Studio to external clients. Proven ability to multitask, prioritise effectively, and maintain balance in a dynamic environment. Demonstrates strong team collaboration, providing support and assistance to colleagues. Possess keen attention to detail combined with the ability to understand the broader business picture, essential for examining cost efficiencies and reporting on overall business performance. Show a willingness to get involved in the day-to-day running of a busy and exciting design studio. Experience working in a creative industry is preferred. Ideally, qualified ACA, ACCA, CIMA or QBE with a professional accountancy qualification; other relevant qualifications will be considered. Advanced proficiency in Excel/Google Sheets, including comfort with Pivot Tables, Vlookups, Charts, SumIfs, and Conditional Formatting. Experience and understanding of Paprika or a similar job costing tool is a benefit. We believe great work happens when we're together, fostering creativity, collaboration, and connection. That's why we've adopted a hybrid approach including required in-office days. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. AKQA is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.
DirectorofSales&Marketing-Experiential,Immersive&CreativeProduction We're working with a well-established experiential and immersive production agency as they hire a Director of Sales & Marketing to lead their full commercial function. This is a senior strategic role overseeing sales, business development, marketing, sponsorship, and the commercial success of their immersive events portfolio. You'll be responsible for driving revenue growth, elevating market presence, and ensuring all commercial teams operate as one cohesive engine. This includes leading the sales strategy, shaping marketing direction, and connecting the dots between Business Development, Marketing, Account Management, and the wider creative and production departments. Responsibilities: Shape and deliver the company's commercial and sales strategy, driving revenue growth across experiential builds, installations, and immersive events. Lead, mentor, and develop teams across sales, BD, and marketing, ensuring they work collaboratively toward shared commercial goals. Oversee the full sales pipeline - lead generation, pitching, proposals, negotiation, and closing - ensuring strong conversion rates at every stage. Build and maintain relationships with brands, agencies, venues, sponsors, tourism bodies, and cultural partners. Develop commercial packages for immersive experiences, including sponsorship models, pricing structures, group sales, and corporate hire opportunities. Work closely with creative and production teams to shape sellable concepts, ensure feasibility, and align commercial expectations with delivery. Own the marketing strategy, overseeing digital campaigns, social content, PR, paid activity, and CRM to support both brand awareness and revenue targets. Ensure marketing, BD, and account management are aligned, with clear handovers and a unified approach to client acquisition and retention. Use data, forecasting, and market insight to refine targeting, pricing, and campaign strategies. About you: Senior commercial, sales, or marketing leadership experience within experiential, events, creative production, or related sector. Strong track record of revenue growth, pipeline leadership, and building high-performing teams. Excellent communicator and relationship builder with experience working across multiple stakeholder groups. Strategic, commercially sharp, and able to translate creative ideas into clear, sellable offerings. Comfortable in a fast paced, hands on, creative environment. DNA is committed to promoting a diverse and inclusive community and welcomes applications from candidates of all backgrounds. Although we try to respond to all applications, unfortunately, due to the high number we receive, we are unable to respond to all of those who are unsuccessful. We offer up to £250 in vouchers for any referrals who pass their probationary period, so if you know anyone who might be interested please forward the link to the job advert to them. Be the first to know about our latest roles by following us on LinkedIn, Twitter and Facebook. DNA Recruit delivers dynamic recruitment, search and talent solutions and provides insight, knowledge, and credible introductions necessary for client-side and agency roles. We specialise in New Business, Account and Project Management, Strategy and Planning, Events, Experiential, Creative and User Experience Design, Technology, Product, Marketing and Data roles in permanent, contract and freelance recruitment, search and selection, talent advisory and consulting across the UK and globally.
Jan 23, 2026
Full time
DirectorofSales&Marketing-Experiential,Immersive&CreativeProduction We're working with a well-established experiential and immersive production agency as they hire a Director of Sales & Marketing to lead their full commercial function. This is a senior strategic role overseeing sales, business development, marketing, sponsorship, and the commercial success of their immersive events portfolio. You'll be responsible for driving revenue growth, elevating market presence, and ensuring all commercial teams operate as one cohesive engine. This includes leading the sales strategy, shaping marketing direction, and connecting the dots between Business Development, Marketing, Account Management, and the wider creative and production departments. Responsibilities: Shape and deliver the company's commercial and sales strategy, driving revenue growth across experiential builds, installations, and immersive events. Lead, mentor, and develop teams across sales, BD, and marketing, ensuring they work collaboratively toward shared commercial goals. Oversee the full sales pipeline - lead generation, pitching, proposals, negotiation, and closing - ensuring strong conversion rates at every stage. Build and maintain relationships with brands, agencies, venues, sponsors, tourism bodies, and cultural partners. Develop commercial packages for immersive experiences, including sponsorship models, pricing structures, group sales, and corporate hire opportunities. Work closely with creative and production teams to shape sellable concepts, ensure feasibility, and align commercial expectations with delivery. Own the marketing strategy, overseeing digital campaigns, social content, PR, paid activity, and CRM to support both brand awareness and revenue targets. Ensure marketing, BD, and account management are aligned, with clear handovers and a unified approach to client acquisition and retention. Use data, forecasting, and market insight to refine targeting, pricing, and campaign strategies. About you: Senior commercial, sales, or marketing leadership experience within experiential, events, creative production, or related sector. Strong track record of revenue growth, pipeline leadership, and building high-performing teams. Excellent communicator and relationship builder with experience working across multiple stakeholder groups. Strategic, commercially sharp, and able to translate creative ideas into clear, sellable offerings. Comfortable in a fast paced, hands on, creative environment. DNA is committed to promoting a diverse and inclusive community and welcomes applications from candidates of all backgrounds. Although we try to respond to all applications, unfortunately, due to the high number we receive, we are unable to respond to all of those who are unsuccessful. We offer up to £250 in vouchers for any referrals who pass their probationary period, so if you know anyone who might be interested please forward the link to the job advert to them. Be the first to know about our latest roles by following us on LinkedIn, Twitter and Facebook. DNA Recruit delivers dynamic recruitment, search and talent solutions and provides insight, knowledge, and credible introductions necessary for client-side and agency roles. We specialise in New Business, Account and Project Management, Strategy and Planning, Events, Experiential, Creative and User Experience Design, Technology, Product, Marketing and Data roles in permanent, contract and freelance recruitment, search and selection, talent advisory and consulting across the UK and globally.
About The Role Location: London Salary: £58,000 per annum Hours: Monday to Friday, 08:00 to 17:00, with flexibility for evenings and weekends. Atlas is looking for a Senior Operations Manager to lead and oversee the daytime cleaning operations at a prestigious client site. This role is responsible for ensuring operational efficiency, maintaining the highest cleaning standards, and fostering a strong culture of compliance and customer satisfaction. As the second-in-command for daytime operations, the role requires strong leadership, strategic planning, and a focus on continuous improvement to drive exceptional service delivery. Key Responsibilities Oversee all cleaning operations during the 6 AM - 3 PM shift, ensuring efficiency and quality. Lead and manage a team of supervisors and managers, providing direction, training, and performance feedback. Conduct regular audits and quality checks, addressing any service gaps. Ensure full compliance with health and safety regulations, including the proper use of cleaning chemicals and equipment. Drive continuous improvement initiatives, working with senior leadership to implement best practices. Foster strong customer relationships, responding promptly to requests and concerns. Maintain clear and effective communication with the Account Director and other stakeholders to ensure seamless coordination. Proactively identify and resolve operational challenges, minimizing service disruptions. Provide regular performance reports, offering insights on staffing, quality control, and customer feedback. About You We are looking for a strategic and hands on leader with a background in cleaning operations, facilities management, or a related field. If you thrive in a fast paced environment and excel at team leadership, problem solving, and quality assurance, we encourage you to apply. Qualifications and Attributes Proven experience in senior operations management within cleaning or facilities management. Strong team leadership and staff development skills. Experience conducting audits and implementing quality control measures. Knowledge of health and safety compliance within a cleaning environment. Ability to identify operational efficiencies and drive process improvements. Strong communication and stakeholder management skills. Results driven approach with a focus on service excellence. About The Company Atlas is a family of people drawn together by a passion for creating happiness in others. Founded in 1986 and 100% owned by our employees, Atlas is one of the fastest growing business support companies in the UK, providing cleaning, security, pest and other support services to a wide range of companies. Our success is built on passion, commitment and a collaborative culture. To ensure we remain focused on our purpose as we grow, we recruit first and foremost on our values. For those committed to living them alongside us, there is no better place to work. Equal Opportunities Employer Atlas commits to be an Equal Opportunities Employer and strives to ensure that no employee or job applicant receives less favourable treatment or is placed at a disadvantage by imposed conditions or requirements which cannot be justified because of a protected characteristic.
Jan 22, 2026
Full time
About The Role Location: London Salary: £58,000 per annum Hours: Monday to Friday, 08:00 to 17:00, with flexibility for evenings and weekends. Atlas is looking for a Senior Operations Manager to lead and oversee the daytime cleaning operations at a prestigious client site. This role is responsible for ensuring operational efficiency, maintaining the highest cleaning standards, and fostering a strong culture of compliance and customer satisfaction. As the second-in-command for daytime operations, the role requires strong leadership, strategic planning, and a focus on continuous improvement to drive exceptional service delivery. Key Responsibilities Oversee all cleaning operations during the 6 AM - 3 PM shift, ensuring efficiency and quality. Lead and manage a team of supervisors and managers, providing direction, training, and performance feedback. Conduct regular audits and quality checks, addressing any service gaps. Ensure full compliance with health and safety regulations, including the proper use of cleaning chemicals and equipment. Drive continuous improvement initiatives, working with senior leadership to implement best practices. Foster strong customer relationships, responding promptly to requests and concerns. Maintain clear and effective communication with the Account Director and other stakeholders to ensure seamless coordination. Proactively identify and resolve operational challenges, minimizing service disruptions. Provide regular performance reports, offering insights on staffing, quality control, and customer feedback. About You We are looking for a strategic and hands on leader with a background in cleaning operations, facilities management, or a related field. If you thrive in a fast paced environment and excel at team leadership, problem solving, and quality assurance, we encourage you to apply. Qualifications and Attributes Proven experience in senior operations management within cleaning or facilities management. Strong team leadership and staff development skills. Experience conducting audits and implementing quality control measures. Knowledge of health and safety compliance within a cleaning environment. Ability to identify operational efficiencies and drive process improvements. Strong communication and stakeholder management skills. Results driven approach with a focus on service excellence. About The Company Atlas is a family of people drawn together by a passion for creating happiness in others. Founded in 1986 and 100% owned by our employees, Atlas is one of the fastest growing business support companies in the UK, providing cleaning, security, pest and other support services to a wide range of companies. Our success is built on passion, commitment and a collaborative culture. To ensure we remain focused on our purpose as we grow, we recruit first and foremost on our values. For those committed to living them alongside us, there is no better place to work. Equal Opportunities Employer Atlas commits to be an Equal Opportunities Employer and strives to ensure that no employee or job applicant receives less favourable treatment or is placed at a disadvantage by imposed conditions or requirements which cannot be justified because of a protected characteristic.
Job Title: Head of Fundraising Reports to: Deputy CEO Location: Contracted to Breaking Barrier office in London, Birmingham or Manchester, with some expectation of travel Terms: 5 days per week (37.5 hours) but open to part-time (minimum 30 hours) and flexible working arrangements Contract: Permanent Salary: £55,000 - £60,000 (inclusive of London weighting) Purpose of the Role The Head of Fundraising is a strategic leadership role within the Income and Engagement Directorate, with overall responsibility for the strategy, delivery and performance of Breaking Barriers high-value income portfolio. This includes corporate partnerships, trusts and foundations, statutory funding, and major gifts. Breaking Barriers has grown into a national charity supporting over 1,300 refugees each year and raising c.£3m annually. Income from corporate partners and philanthropic funders has been central to this growth, with corporate partnerships integral to both income and the creation of meaningful employment outcomes for our refugee clients. As the organisation enters its next strategic phase, the priority is to develop national partnerships in line with a redesigned service model and build long-term resilience across high-value income streams. Reporting to the Deputy CEO, the Head of Fundraising will translate organisational priorities into a clear income strategy that delivers resilience and long-term relationship-led partnerships. They will lead and support a team of senior fundraisers, each with lead responsibility for a defined income stream, while maintaining personal involvement in a small number of priority, high-value relationships. As a member of Breaking Barriers Joint Leadership Team, the post-holder will contribute to organisational leadership, culture and decision-making, and will help shape how we work with responsible businesses, funders and partners to advance refugee employment in the UK. Key Responsibilities 1. Income generation and external partnerships Hold overall accountability for income delivery across corporate partnerships, trusts and foundations, statutory funding, and major gifts / high-net-worth individuals. Provide strategic oversight and direction to senior managers leading each income stream, ensuring coherence, prioritisation and strong performance across the portfolio. Maintain personal oversight of a small number of priority, high-value relationships, acting as senior sponsor and external representative where appropriate. Ensure a strong, diversified pipeline of prospective partners and donors aligned with organisational priorities. Champion excellent stewardship and supporter experience across all high-value relationships. Work closely with colleagues across the Directorate and the Joint Leadership Team to maximise cross-fundraising, partnership and engagement opportunities. Ensure that the voice, experience and dignity of refugees are meaningfully and ethically reflected in fundraising activity. Ensure accurate and consistent use of Salesforce for pipeline management, forecasting, reporting and analysis. 2 Work closely with the Deputy CEO and Finance team on income forecasting, budgeting and financial planning. Ensure compliance with all relevant legal and regulatory requirements, including GDPR and the Fundraising Code of Practice. 2. Strategy and growth Working closely with the Deputy CEO, lead the development and delivery of an integrated Fundraising Strategy that supports organisational priorities, financial sustainability and long- term national partnerships. Translate strategy into clear priorities, plans and performance expectations across the fundraising portfolio. Drive income growth while strengthening long-term resilience across high-value income streams. Develop and deliver national and multi-year partnerships, particularly with corporate partners and major statutory funders, ensuring these relationships are strategically aligned, high-impact and mutually beneficial. Ensure fundraising propositions are compelling, evidence-led and clearly connected to Breaking Barriers impact, working closely with the Services Directorate to reflect operational reality and client need. Strengthen pipeline management, forecasting and scenario planning to support financial resilience and informed decision-making. Identify opportunities to deepen funder engagement beyond income, including learning partnerships, influence and profile-raising where appropriate. Monitor external trends and risks affecting high-value fundraising, adapting plans proactively in partnership with organisational leadership 3. Leadership and team management Provide inclusive, ambitious and supportive leadership to the Fundraising team, fostering a culture of high performance, collaboration and learning. Line manage 3 Senior Managers across Corporate Partnerships and Philanthropy, each with lead responsibility for a defined income stream. Set clear expectations, objectives and KPIs for senior managers, supporting them to balance strategic leadership with hands-on fundraising delivery. Ensure effective prioritisation, realistic workloads and joined-up ways of working across a complex fundraising portfolio. Lead on workforce planning, skills development and succession planning within the Fundraising function, in partnership with the Deputy CEO. Champion strong collaboration between fundraising and other directorates, particularly Services, Communications and Finance. Model Breaking Barriers values at all times, contributing to a welcoming, mission-led and entrepreneurial organisational culture. Actively contribute as a member of the Joint Leadership Team, supporting organisational leadership and decision-making beyond fundraising. Provide clear, accurate and timely reporting to the Deputy CEO, CEO and Board of Trustees, attending meetings as required. Person Specification Essential Significant experience leading high-value fundraising across multiple income streams, with a strong track record of income growth. Demonstrable success securing and stewarding 6- and 7-figure partnerships or donations from corporate partners, trusts/foundations, statutory funders and/or major donors. 3 Proven ability to operate at both strategic and delivery levels, balancing leadership with selective frontline fundraising. Experience managing senior fundraisers or managers with responsibility for discrete income streams. Strong strategic, financial and analytical skills, including budgeting, forecasting, performance management and risk assessment. Excellent relationship-building, influencing and negotiation skills, with credibility at senior levels internally and externally. Ability to communicate complex ideas clearly and compellingly to a range of audiences, including trustees. Experience working effectively across an organisation and with senior leadership teams. Strong project management skills and ability to prioritise in a fast-paced environment. Sound knowledge of GDPR and the Charity Fundraising Code of Practice. Demonstrable interest in, and commitment to, refugee inclusion, employment or related social justice issues. A leadership style aligned with Breaking Barriers values: mission-led, welcoming, collaborative and entrepreneurial. Desirable Experience integrating or restructuring fundraising teams or portfolios. Knowledge of trends in refugee sector funding, responsible business or social impact partnerships. Experience of statutory funding delivery and compliance. Event-based fundraising or donor cultivation experience. Other considerations: Breaking Barriers is committed to protecting an adult s right to live in safety, free from abuse and neglect and for their views, wishes and beliefs to be fully taken into account when deciding action. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of age, disability, gender reassignment, sex, sexual orientation, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. Breaking Barriers particularly welcomes applicants with experience of seeking asylum and/or a refugee background. As a member of the Disability Confident Scheme, we are committed to offering an accessible recruitment process and guarantee an interview to all applicants with a disability who meet the minimum criteria for the role.
Jan 22, 2026
Full time
Job Title: Head of Fundraising Reports to: Deputy CEO Location: Contracted to Breaking Barrier office in London, Birmingham or Manchester, with some expectation of travel Terms: 5 days per week (37.5 hours) but open to part-time (minimum 30 hours) and flexible working arrangements Contract: Permanent Salary: £55,000 - £60,000 (inclusive of London weighting) Purpose of the Role The Head of Fundraising is a strategic leadership role within the Income and Engagement Directorate, with overall responsibility for the strategy, delivery and performance of Breaking Barriers high-value income portfolio. This includes corporate partnerships, trusts and foundations, statutory funding, and major gifts. Breaking Barriers has grown into a national charity supporting over 1,300 refugees each year and raising c.£3m annually. Income from corporate partners and philanthropic funders has been central to this growth, with corporate partnerships integral to both income and the creation of meaningful employment outcomes for our refugee clients. As the organisation enters its next strategic phase, the priority is to develop national partnerships in line with a redesigned service model and build long-term resilience across high-value income streams. Reporting to the Deputy CEO, the Head of Fundraising will translate organisational priorities into a clear income strategy that delivers resilience and long-term relationship-led partnerships. They will lead and support a team of senior fundraisers, each with lead responsibility for a defined income stream, while maintaining personal involvement in a small number of priority, high-value relationships. As a member of Breaking Barriers Joint Leadership Team, the post-holder will contribute to organisational leadership, culture and decision-making, and will help shape how we work with responsible businesses, funders and partners to advance refugee employment in the UK. Key Responsibilities 1. Income generation and external partnerships Hold overall accountability for income delivery across corporate partnerships, trusts and foundations, statutory funding, and major gifts / high-net-worth individuals. Provide strategic oversight and direction to senior managers leading each income stream, ensuring coherence, prioritisation and strong performance across the portfolio. Maintain personal oversight of a small number of priority, high-value relationships, acting as senior sponsor and external representative where appropriate. Ensure a strong, diversified pipeline of prospective partners and donors aligned with organisational priorities. Champion excellent stewardship and supporter experience across all high-value relationships. Work closely with colleagues across the Directorate and the Joint Leadership Team to maximise cross-fundraising, partnership and engagement opportunities. Ensure that the voice, experience and dignity of refugees are meaningfully and ethically reflected in fundraising activity. Ensure accurate and consistent use of Salesforce for pipeline management, forecasting, reporting and analysis. 2 Work closely with the Deputy CEO and Finance team on income forecasting, budgeting and financial planning. Ensure compliance with all relevant legal and regulatory requirements, including GDPR and the Fundraising Code of Practice. 2. Strategy and growth Working closely with the Deputy CEO, lead the development and delivery of an integrated Fundraising Strategy that supports organisational priorities, financial sustainability and long- term national partnerships. Translate strategy into clear priorities, plans and performance expectations across the fundraising portfolio. Drive income growth while strengthening long-term resilience across high-value income streams. Develop and deliver national and multi-year partnerships, particularly with corporate partners and major statutory funders, ensuring these relationships are strategically aligned, high-impact and mutually beneficial. Ensure fundraising propositions are compelling, evidence-led and clearly connected to Breaking Barriers impact, working closely with the Services Directorate to reflect operational reality and client need. Strengthen pipeline management, forecasting and scenario planning to support financial resilience and informed decision-making. Identify opportunities to deepen funder engagement beyond income, including learning partnerships, influence and profile-raising where appropriate. Monitor external trends and risks affecting high-value fundraising, adapting plans proactively in partnership with organisational leadership 3. Leadership and team management Provide inclusive, ambitious and supportive leadership to the Fundraising team, fostering a culture of high performance, collaboration and learning. Line manage 3 Senior Managers across Corporate Partnerships and Philanthropy, each with lead responsibility for a defined income stream. Set clear expectations, objectives and KPIs for senior managers, supporting them to balance strategic leadership with hands-on fundraising delivery. Ensure effective prioritisation, realistic workloads and joined-up ways of working across a complex fundraising portfolio. Lead on workforce planning, skills development and succession planning within the Fundraising function, in partnership with the Deputy CEO. Champion strong collaboration between fundraising and other directorates, particularly Services, Communications and Finance. Model Breaking Barriers values at all times, contributing to a welcoming, mission-led and entrepreneurial organisational culture. Actively contribute as a member of the Joint Leadership Team, supporting organisational leadership and decision-making beyond fundraising. Provide clear, accurate and timely reporting to the Deputy CEO, CEO and Board of Trustees, attending meetings as required. Person Specification Essential Significant experience leading high-value fundraising across multiple income streams, with a strong track record of income growth. Demonstrable success securing and stewarding 6- and 7-figure partnerships or donations from corporate partners, trusts/foundations, statutory funders and/or major donors. 3 Proven ability to operate at both strategic and delivery levels, balancing leadership with selective frontline fundraising. Experience managing senior fundraisers or managers with responsibility for discrete income streams. Strong strategic, financial and analytical skills, including budgeting, forecasting, performance management and risk assessment. Excellent relationship-building, influencing and negotiation skills, with credibility at senior levels internally and externally. Ability to communicate complex ideas clearly and compellingly to a range of audiences, including trustees. Experience working effectively across an organisation and with senior leadership teams. Strong project management skills and ability to prioritise in a fast-paced environment. Sound knowledge of GDPR and the Charity Fundraising Code of Practice. Demonstrable interest in, and commitment to, refugee inclusion, employment or related social justice issues. A leadership style aligned with Breaking Barriers values: mission-led, welcoming, collaborative and entrepreneurial. Desirable Experience integrating or restructuring fundraising teams or portfolios. Knowledge of trends in refugee sector funding, responsible business or social impact partnerships. Experience of statutory funding delivery and compliance. Event-based fundraising or donor cultivation experience. Other considerations: Breaking Barriers is committed to protecting an adult s right to live in safety, free from abuse and neglect and for their views, wishes and beliefs to be fully taken into account when deciding action. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of age, disability, gender reassignment, sex, sexual orientation, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. Breaking Barriers particularly welcomes applicants with experience of seeking asylum and/or a refugee background. As a member of the Disability Confident Scheme, we are committed to offering an accessible recruitment process and guarantee an interview to all applicants with a disability who meet the minimum criteria for the role.
Harris Hill is delighted to partner exclusively with Rory Peck Trust to recruit their new Finance & Operations Manager. For thirty years Rory Peck Trust has been a lifeline for freelance journalists around the world. Independent journalism provides us with the facts we need to make informed decisions, Often, those on the frontlines are freelance truth-tellers, without the support of a large news organisation. The Rory Peck Trust seeks to empower them with the knowledge, resources and resilience they need to report from some of the most dangerous places in the world, safely and without fear. It provides training, equipping freelancers with potentially lifesaving first aid skills. It offers emergency financial assistance when things go wrong. And it ensures access to mental health therapy, enabling those who have experienced trauma to continue their vital work. The Trust also advocates for freelancers, honouring the world's best independent journalism at the Rory Peck Awards every November. Over the last three decades it has helped more than 3,300 journalists, providing more than £3 million in financial assistance, every penny donated by the Trust's donors and supporters, drawn largely from UK, European and US media. But thirty years after it was founded, demand for the Trust's services is greater than ever. 2025 was the deadliest ever for members of the media, while near record numbers of journalists are in jail. Role details Position: Finance & Operations Manager Location: Central London & home working Contract: Permanent, full-time (flexible working available, including 4 days per week) Hybrid: 1 day per week in the Central London office Salary: £55,000 per annum Reports to: Executive Director The Role The Finance & Operations Manager is a senior, hands-on leadership role, responsible for ensuring the Trust is financially robust, well-governed, legally compliant and operationally effective. Reporting to the Executive Director and working closely with the Board of Trustees, the postholder will lead on finance, HR, IT and organisational systems, and act as Secretary to the Board. This role provides the operational backbone that enables the Trust's programmes, partnerships and advocacy work to succeed, and requires confidence, judgement and discretion at board level. Key Responsibilities Lead financial management, including budgeting, forecasting, cashflow and reporting Prepare management accounts and liaise with external accountants and auditors Support the Board on financial planning, reserves, and organisational risk Act as Secretary to the Board, coordinating meetings, papers and governance records Ensure compliance with Charity Commission and regulatory requirements Lead HR operations, including recruitment, contracts, policies and staff wellbeing Oversee IT systems, data protection, insurance, contracts and operational risk Drive improvements in systems, processes and organisational efficiency Person Specification Essential Significant experience in a senior finance, operations or business role Strong financial literacy, including budgeting and working with auditors Experience supporting Boards or senior governance structures Good working knowledge of HR processes and employment best practice Highly organised, detail-oriented and professional, with strong judgement Confident communicator, able to work effectively with trustees and advisers Desirable Accountancy qualification Experience in the charity, media, human rights or international development sectors Knowledge of UK charity governance and Charity Commission requirements Experience in safeguarding or high duty-of-care environments Why Join Rory Peck Trust This is a rare opportunity to play a central leadership role in an organisation with global reach and real-world impact. By strengthening the Trust behind the scenes, you will help protect freelance journalists working on the frontlines of truth at a time when independent journalism matters more than ever. Equity, Diversity and Inclusion We want to build a diverse, equ
Jan 22, 2026
Full time
Harris Hill is delighted to partner exclusively with Rory Peck Trust to recruit their new Finance & Operations Manager. For thirty years Rory Peck Trust has been a lifeline for freelance journalists around the world. Independent journalism provides us with the facts we need to make informed decisions, Often, those on the frontlines are freelance truth-tellers, without the support of a large news organisation. The Rory Peck Trust seeks to empower them with the knowledge, resources and resilience they need to report from some of the most dangerous places in the world, safely and without fear. It provides training, equipping freelancers with potentially lifesaving first aid skills. It offers emergency financial assistance when things go wrong. And it ensures access to mental health therapy, enabling those who have experienced trauma to continue their vital work. The Trust also advocates for freelancers, honouring the world's best independent journalism at the Rory Peck Awards every November. Over the last three decades it has helped more than 3,300 journalists, providing more than £3 million in financial assistance, every penny donated by the Trust's donors and supporters, drawn largely from UK, European and US media. But thirty years after it was founded, demand for the Trust's services is greater than ever. 2025 was the deadliest ever for members of the media, while near record numbers of journalists are in jail. Role details Position: Finance & Operations Manager Location: Central London & home working Contract: Permanent, full-time (flexible working available, including 4 days per week) Hybrid: 1 day per week in the Central London office Salary: £55,000 per annum Reports to: Executive Director The Role The Finance & Operations Manager is a senior, hands-on leadership role, responsible for ensuring the Trust is financially robust, well-governed, legally compliant and operationally effective. Reporting to the Executive Director and working closely with the Board of Trustees, the postholder will lead on finance, HR, IT and organisational systems, and act as Secretary to the Board. This role provides the operational backbone that enables the Trust's programmes, partnerships and advocacy work to succeed, and requires confidence, judgement and discretion at board level. Key Responsibilities Lead financial management, including budgeting, forecasting, cashflow and reporting Prepare management accounts and liaise with external accountants and auditors Support the Board on financial planning, reserves, and organisational risk Act as Secretary to the Board, coordinating meetings, papers and governance records Ensure compliance with Charity Commission and regulatory requirements Lead HR operations, including recruitment, contracts, policies and staff wellbeing Oversee IT systems, data protection, insurance, contracts and operational risk Drive improvements in systems, processes and organisational efficiency Person Specification Essential Significant experience in a senior finance, operations or business role Strong financial literacy, including budgeting and working with auditors Experience supporting Boards or senior governance structures Good working knowledge of HR processes and employment best practice Highly organised, detail-oriented and professional, with strong judgement Confident communicator, able to work effectively with trustees and advisers Desirable Accountancy qualification Experience in the charity, media, human rights or international development sectors Knowledge of UK charity governance and Charity Commission requirements Experience in safeguarding or high duty-of-care environments Why Join Rory Peck Trust This is a rare opportunity to play a central leadership role in an organisation with global reach and real-world impact. By strengthening the Trust behind the scenes, you will help protect freelance journalists working on the frontlines of truth at a time when independent journalism matters more than ever. Equity, Diversity and Inclusion We want to build a diverse, equ
JOB DESCRIPTION Job title: HR & Admin Manager Reports to: Head of Finance and Operations Salary: £41,000 - £48,000 depending on experience. Hours: 37.5 per week (part time, flexible working available) Benefits: 26 days annual leave plus bank holidays, pension contribution About Black Thrive Black Thrive Global (BTG) evolved from the work of the Black Thrive Lambeth Partnership, which was established in 2016. We exist to address the inequalities that negatively impact the mental health and wellbeing of Black people so that the thriving of Black communities is the norm. Our guiding principle is that Black communities should be at the forefront of reimagining, redefining and co-creating a society where systemic racism and other oppressive systems have been dismantled so that they have fulfilling lives. We have two priorities building a Black Thrive Research Institute and embedding race equity in systems change. Purpose of the role The purpose of this role is to support our Head of Finance and Operations with our HR, operations and admin functions including managing systems to efficiently run the business and achieve strategic objectives agreed by Black Thrive Board of Directors. This includes being the first point of contact for HR and office queries, leading the recruitment process, managing onboarding and offboarding, preparing employment contracts (Full-time and/or part-time, zero hours and/or fixed terms contracts), supporting the Finance Officer with payroll, checking and following right-to-work in the UK, administrating DBS checks and creating new company policies together with management. The ideal candidate will be a sound HR generalist who has a good understanding of UK employment laws, organisational governance and is comfortable working independently, have refined problem-solving skills, and thrive in a rapidly evolving environment. Duties and responsibilities 1. The HR Manager assumes the primary responsibility for ensuring the organisations employment policies are fit for purpose and in line with any changes in employment legislation and for communicating the changes to the Directors and SLT where required. 2. Support the Head of Finance & Operations to manage HR and admin functions, including working with managers to prepare job descriptions, employment contracts, onboarding and offboarding. 3. Lead the recruitment process for new staff to source appropriate candidates for the organisation. This includes job advertising, shortlisting, interviewing, pre-employment checks and other pre-employment activities that are necessary. 4. Ensure the renewal of DBS checks for all staff is carried out on a periodic basis. 5. Process new joiners and leavers on the HR platforms and liaising with IT Support to ensure staff are set up or removed as needed. 6. Plan and coordinate induction for new employees. 7. Manage the employee performance reviews, and performance improvement plans in line with the organisations policies and any legislative requirements. 8. Work with the Head of Finance and Operations to implement and review the organisations reward principles and salary benchmarking exercise. 9. Support the Head of Finance and Operations to embed Black Thrive s mission and values across the organisation, leading and driving the required culture change. 10. Review the existing policies and update or create new HR related policies in line with the current employment laws or governance requirements. 11. Develop, implement and review the employee development and training plan / strategy with the Head of Finance and Operations. 12. Develop and manage the annual training budget. 13. Ensure the provision of effective day-to-day office administration and support across the organisation. 14. Develop and implement sound strategies and initiatives to enhance the people management skills and capabilities across their teams. 15. Assist the Head of Finance and Operations in ensuring adherence to GDPR legislation liaising with external DPO service provider as required. 16. Responsible for ensuring staff issues around performance, disciplinary issues, needs for aids and adaptations and other wellbeing issues are dealt with in line with the organisations policies and procedures. Liaising with external HR providers where necessary. 17. Manage employee relations and resolving conflicts and disciplinary issues / grievances 18. Manage the relationship with BTG s outsourced HR partners. 19. Ensure employee health and safety compliance and all associated documentation is maintained. 20. Ensure all employee information in Bright HR is updated daily and accurately to ensure that the payroll can be processed on the due date. 21. Enhance the development and use of Bright HR across the organisation. 22. Produce and deliver presentations, reports and other material relevant to the role. 23. Supporting staff wellbeing, including promoting the Employee Assistance Program, conducting check-ins as needed, facilitating return-to-work meetings, and tracking staff absences such as sickness, time off in lieu (TOIL), and holidays. Please note: The above is not an exhaustive list of duties, and you will be expected to perform different tasks as necessitated by your evolving role within the organisation and the overall business objectives of the organisation. Company Benefits Flexible working we give you control over your work schedule Up to 34 days annual leave inclusive of 8 days bank holidays Pension scheme Employee Assistance programme PERSON SPECIFICATION HR & Admin Manager Qualifications and Experience Equivalent of a bachelor s degree in HR, business administration or related field. Practical knowledge of HR best practice policies and procedures in the UK. Knowledge of business compliance in relation to HR, health and safety and data protection. Experience in developing and implementing new systems and processes in start-up environments. Previous experience of working in an HR/People generalist role. Experience setting up and maintaining administrative systems that are compliant with data protection and privacy laws. Ability, skills, knowledge Good knowledge and understanding of Payroll/HR policies Excellent communication skills both written and verbal. Proven experience in delivering a payroll operational or contractual administration service Confident dealing with issues like succession planning, workforce planning and talent development. Commitment to equality for all people as well as good knowledge and understanding of the experiences of Black people of African and Caribbean descent and a strong drive to address the factors which negatively impact upon their health and wellbeing. Excellent communication and interpersonal skills, including conveying complex information adaptable to people from different professional backgrounds and levels of seniority. Excellent organisational skills, strong attention to detail, ability to multitask and to manage a heavy workload and competing priorities. Ability to work at speed through ambiguity and uncertainty and remain calm under pressure. Ability to remain enthusiastic, optimistic and solutions-focused in the face of adversity and to deliver tangible results with minimal supervision. A Disclosure and Barring Service (DBS) check will be required but we will treat applicants who have a criminal record fairly and will not unreasonably discriminate because of a conviction or other information revealed.
Jan 22, 2026
Full time
JOB DESCRIPTION Job title: HR & Admin Manager Reports to: Head of Finance and Operations Salary: £41,000 - £48,000 depending on experience. Hours: 37.5 per week (part time, flexible working available) Benefits: 26 days annual leave plus bank holidays, pension contribution About Black Thrive Black Thrive Global (BTG) evolved from the work of the Black Thrive Lambeth Partnership, which was established in 2016. We exist to address the inequalities that negatively impact the mental health and wellbeing of Black people so that the thriving of Black communities is the norm. Our guiding principle is that Black communities should be at the forefront of reimagining, redefining and co-creating a society where systemic racism and other oppressive systems have been dismantled so that they have fulfilling lives. We have two priorities building a Black Thrive Research Institute and embedding race equity in systems change. Purpose of the role The purpose of this role is to support our Head of Finance and Operations with our HR, operations and admin functions including managing systems to efficiently run the business and achieve strategic objectives agreed by Black Thrive Board of Directors. This includes being the first point of contact for HR and office queries, leading the recruitment process, managing onboarding and offboarding, preparing employment contracts (Full-time and/or part-time, zero hours and/or fixed terms contracts), supporting the Finance Officer with payroll, checking and following right-to-work in the UK, administrating DBS checks and creating new company policies together with management. The ideal candidate will be a sound HR generalist who has a good understanding of UK employment laws, organisational governance and is comfortable working independently, have refined problem-solving skills, and thrive in a rapidly evolving environment. Duties and responsibilities 1. The HR Manager assumes the primary responsibility for ensuring the organisations employment policies are fit for purpose and in line with any changes in employment legislation and for communicating the changes to the Directors and SLT where required. 2. Support the Head of Finance & Operations to manage HR and admin functions, including working with managers to prepare job descriptions, employment contracts, onboarding and offboarding. 3. Lead the recruitment process for new staff to source appropriate candidates for the organisation. This includes job advertising, shortlisting, interviewing, pre-employment checks and other pre-employment activities that are necessary. 4. Ensure the renewal of DBS checks for all staff is carried out on a periodic basis. 5. Process new joiners and leavers on the HR platforms and liaising with IT Support to ensure staff are set up or removed as needed. 6. Plan and coordinate induction for new employees. 7. Manage the employee performance reviews, and performance improvement plans in line with the organisations policies and any legislative requirements. 8. Work with the Head of Finance and Operations to implement and review the organisations reward principles and salary benchmarking exercise. 9. Support the Head of Finance and Operations to embed Black Thrive s mission and values across the organisation, leading and driving the required culture change. 10. Review the existing policies and update or create new HR related policies in line with the current employment laws or governance requirements. 11. Develop, implement and review the employee development and training plan / strategy with the Head of Finance and Operations. 12. Develop and manage the annual training budget. 13. Ensure the provision of effective day-to-day office administration and support across the organisation. 14. Develop and implement sound strategies and initiatives to enhance the people management skills and capabilities across their teams. 15. Assist the Head of Finance and Operations in ensuring adherence to GDPR legislation liaising with external DPO service provider as required. 16. Responsible for ensuring staff issues around performance, disciplinary issues, needs for aids and adaptations and other wellbeing issues are dealt with in line with the organisations policies and procedures. Liaising with external HR providers where necessary. 17. Manage employee relations and resolving conflicts and disciplinary issues / grievances 18. Manage the relationship with BTG s outsourced HR partners. 19. Ensure employee health and safety compliance and all associated documentation is maintained. 20. Ensure all employee information in Bright HR is updated daily and accurately to ensure that the payroll can be processed on the due date. 21. Enhance the development and use of Bright HR across the organisation. 22. Produce and deliver presentations, reports and other material relevant to the role. 23. Supporting staff wellbeing, including promoting the Employee Assistance Program, conducting check-ins as needed, facilitating return-to-work meetings, and tracking staff absences such as sickness, time off in lieu (TOIL), and holidays. Please note: The above is not an exhaustive list of duties, and you will be expected to perform different tasks as necessitated by your evolving role within the organisation and the overall business objectives of the organisation. Company Benefits Flexible working we give you control over your work schedule Up to 34 days annual leave inclusive of 8 days bank holidays Pension scheme Employee Assistance programme PERSON SPECIFICATION HR & Admin Manager Qualifications and Experience Equivalent of a bachelor s degree in HR, business administration or related field. Practical knowledge of HR best practice policies and procedures in the UK. Knowledge of business compliance in relation to HR, health and safety and data protection. Experience in developing and implementing new systems and processes in start-up environments. Previous experience of working in an HR/People generalist role. Experience setting up and maintaining administrative systems that are compliant with data protection and privacy laws. Ability, skills, knowledge Good knowledge and understanding of Payroll/HR policies Excellent communication skills both written and verbal. Proven experience in delivering a payroll operational or contractual administration service Confident dealing with issues like succession planning, workforce planning and talent development. Commitment to equality for all people as well as good knowledge and understanding of the experiences of Black people of African and Caribbean descent and a strong drive to address the factors which negatively impact upon their health and wellbeing. Excellent communication and interpersonal skills, including conveying complex information adaptable to people from different professional backgrounds and levels of seniority. Excellent organisational skills, strong attention to detail, ability to multitask and to manage a heavy workload and competing priorities. Ability to work at speed through ambiguity and uncertainty and remain calm under pressure. Ability to remain enthusiastic, optimistic and solutions-focused in the face of adversity and to deliver tangible results with minimal supervision. A Disclosure and Barring Service (DBS) check will be required but we will treat applicants who have a criminal record fairly and will not unreasonably discriminate because of a conviction or other information revealed.
AWE is recruiting a Senior People & Culture Partner to play a crucial role in driving a high performance culture, leading organisational change, and enabling impactful leadership and talent management. To be successful in this role it requires evidence of excellent stakeholder engagement at all levels of the business, the ability to build credible and trusted relationships quickly, strong organisational change knowledge, commercial thinking and the ability to work in a highly collaborative way. Location: Green Park, Reading with free onsite parking. Package: From 61,040 - 85,000 (depending on your suitability, qualifications, and level of experience) Working pattern: AWE operates a 9-day working fortnight. This role requires close working with the business stakeholders it is aligned to, whilst there is flexibility around working arrangements including hybrid working, this is agreed on an informal, non-contractual basis (typically 3 days onsite per week.) and must meet the needs of your stakeholders. Ready to play your part? At AWE, it's not just a job, it's far more than that. Our shared purpose is to help keep the nation safe. Could this role be the opportunity for you to play your part? As a Senior People & Culture Partner, this highly visible role is aligned to Function Executive Directors and Business Unit General Managers and/or Delivery Directors who form the Senior Leadership across the enterprise. Building trusted and credible partnerships, Partners will drive and deliver impactful people strategies aligned with business milestones and objectives, our Cultural Deal, and will ensure the effectiveness of People Experience, Change, Talent, Leadership, Performance and Strategic Workforce planning. As a key strategic role within the People Function, this is also a highly collaborative role, influencing engagement from the business with the People Service Operating Model and championing the customer voice to influence People Strategies and service improvements. As part of your role, you will: Build trusted relationships with senior leaders to align people plans with business strategy. Develop and deliver integrated people roadmaps. Ensure organisational design and health support strategic goals through effective change initiatives. Champion business needs within the People function to shape strategy and service delivery. Drive engagement with People programmes, operating models, and cultural initiatives. Lead end-to-end talent strategy, including succession planning, capability building, and skills analysis. Maximise talent brokerage and succession tools to build workforce resilience. Own performance frameworks and embed a performance-driven culture. Ensure customer voice informs People Function priorities and delivery. Who are we looking for? We're seeking someone with Business Partnering expertise, with proven experience leading organisational change and working with senior leaders in an engaging, credible and influential way to achieve the best business outcome. You'll bring expertise in coaching senior leaders to enhance performance, leading people change initiatives with a clear understanding of associated risks, and developing actionable people plans to address strategic workforce challenges. Strong understanding of reward and talent/succession planning methodologies is advantageous. We do need you to have the following: We are looking for someone who is CIPD qualified, ideally to Level 7, or equivalent in experience and knowledge covering the full spectrum of the HR field. The ability to obtain security clearance. Whilst not to be considered a tick list, we'd like you to have experience in some of the following: Strong technical knowledge in restructure, redundancy and TUPE. Experience driving effective talent management and succession activity. Experience working with Trade Unions. Able to present with confidence when information is ambiguous. Ability to work effectively as part of a team. Highly resilient and able to adapt to changing stakeholder needs. You'll need to have the ability to work calmly and constructively in a priority changing environment, be able to manage your own workload using initiative, and have an enthusiasm and flexible approach when delivering HR expertise to our business. Some reasons we think you'll love it here: AWE has wide range of benefits to suit you. These include: 9-day working fortnight - meaning you get every other Friday off work, in addition to 270 hours of annual leave. Market leading contributory pension scheme (we will pay between 9% and 13% of your pensionable pay depending on your contributions). Family friendly policies: Maternity Leave - 39 Weeks Full Pay and Paternity Leave - 4 Weeks Full Pay. Opportunities for Professional Career Development including funding for annual membership of a relevant professional body. Employee Assistance Programme and Occupational Health Services. Life Assurance (4 x annual salary). Discounts - access to savings on a wide range of everyday spending. Special Leave Policy including paid time off for volunteering, public service (including reserve forces) and caring. The 'Working at AWE' page on our website is where you can find full details in the 'AWE Benefits Guide'.
Jan 22, 2026
Full time
AWE is recruiting a Senior People & Culture Partner to play a crucial role in driving a high performance culture, leading organisational change, and enabling impactful leadership and talent management. To be successful in this role it requires evidence of excellent stakeholder engagement at all levels of the business, the ability to build credible and trusted relationships quickly, strong organisational change knowledge, commercial thinking and the ability to work in a highly collaborative way. Location: Green Park, Reading with free onsite parking. Package: From 61,040 - 85,000 (depending on your suitability, qualifications, and level of experience) Working pattern: AWE operates a 9-day working fortnight. This role requires close working with the business stakeholders it is aligned to, whilst there is flexibility around working arrangements including hybrid working, this is agreed on an informal, non-contractual basis (typically 3 days onsite per week.) and must meet the needs of your stakeholders. Ready to play your part? At AWE, it's not just a job, it's far more than that. Our shared purpose is to help keep the nation safe. Could this role be the opportunity for you to play your part? As a Senior People & Culture Partner, this highly visible role is aligned to Function Executive Directors and Business Unit General Managers and/or Delivery Directors who form the Senior Leadership across the enterprise. Building trusted and credible partnerships, Partners will drive and deliver impactful people strategies aligned with business milestones and objectives, our Cultural Deal, and will ensure the effectiveness of People Experience, Change, Talent, Leadership, Performance and Strategic Workforce planning. As a key strategic role within the People Function, this is also a highly collaborative role, influencing engagement from the business with the People Service Operating Model and championing the customer voice to influence People Strategies and service improvements. As part of your role, you will: Build trusted relationships with senior leaders to align people plans with business strategy. Develop and deliver integrated people roadmaps. Ensure organisational design and health support strategic goals through effective change initiatives. Champion business needs within the People function to shape strategy and service delivery. Drive engagement with People programmes, operating models, and cultural initiatives. Lead end-to-end talent strategy, including succession planning, capability building, and skills analysis. Maximise talent brokerage and succession tools to build workforce resilience. Own performance frameworks and embed a performance-driven culture. Ensure customer voice informs People Function priorities and delivery. Who are we looking for? We're seeking someone with Business Partnering expertise, with proven experience leading organisational change and working with senior leaders in an engaging, credible and influential way to achieve the best business outcome. You'll bring expertise in coaching senior leaders to enhance performance, leading people change initiatives with a clear understanding of associated risks, and developing actionable people plans to address strategic workforce challenges. Strong understanding of reward and talent/succession planning methodologies is advantageous. We do need you to have the following: We are looking for someone who is CIPD qualified, ideally to Level 7, or equivalent in experience and knowledge covering the full spectrum of the HR field. The ability to obtain security clearance. Whilst not to be considered a tick list, we'd like you to have experience in some of the following: Strong technical knowledge in restructure, redundancy and TUPE. Experience driving effective talent management and succession activity. Experience working with Trade Unions. Able to present with confidence when information is ambiguous. Ability to work effectively as part of a team. Highly resilient and able to adapt to changing stakeholder needs. You'll need to have the ability to work calmly and constructively in a priority changing environment, be able to manage your own workload using initiative, and have an enthusiasm and flexible approach when delivering HR expertise to our business. Some reasons we think you'll love it here: AWE has wide range of benefits to suit you. These include: 9-day working fortnight - meaning you get every other Friday off work, in addition to 270 hours of annual leave. Market leading contributory pension scheme (we will pay between 9% and 13% of your pensionable pay depending on your contributions). Family friendly policies: Maternity Leave - 39 Weeks Full Pay and Paternity Leave - 4 Weeks Full Pay. Opportunities for Professional Career Development including funding for annual membership of a relevant professional body. Employee Assistance Programme and Occupational Health Services. Life Assurance (4 x annual salary). Discounts - access to savings on a wide range of everyday spending. Special Leave Policy including paid time off for volunteering, public service (including reserve forces) and caring. The 'Working at AWE' page on our website is where you can find full details in the 'AWE Benefits Guide'.
A leading consultancy with a growing reputation for delivering complex and high-profile projects across the UK is seeking an ambitious and driven Project Management Director to take a key leadership role in their London office. This award-winning consultancy is known for its collaborative culture, high client retention, and ongoing investment in its people. With a strong pipeline of public and private sector work, they are now looking for a Director to lead and grow their team. The ideal Director will be a confident and strategic thinker, commercially astute, and capable of both delivering major projects and mentoring high-performing teams. This is a rare opportunity to step into a senior leadership position with genuine long-term prospects. The Director - Project Management's role The successful Director - Project Management will take overall responsibility for leading a team of Project Managers across a range of sectors including education, healthcare, residential, and commercial. The Director - Project Management will be a key client contact and will be instrumental in shaping business strategy, securing repeat work, and driving team performance. You will also play a central role in the recruitment, development, and retention of talent, while ensuring delivery excellence across all projects. Core duties include: Leading multiple project teams from inception to completion Driving new business opportunities and supporting bid submissions Acting as Client Director for key commissions Supporting the board in the strategic growth of the PM service line Mentoring and managing senior staff and growing team capability Promoting a culture of quality, accountability, and collaboration The Director - Project Management Chartered (MRICS, MCIOB, MAPM or equivalent) A proven background in leading teams within a consultancy environment Experience delivering complex capital projects (£20m+) Strong business development and client-facing experience Excellent leadership, team development, and commercial skills Committed to high standards and continuous improvement In Return? £80,000 - £100,000 Generous bonus scheme Enhanced pension and holiday allowance Clear route to Equity / Partner level Flexible working (3 days office-based) Forward-thinking, social, and collaborative culture If you are a Director of Project Management looking for a fresh challenge, with the opportunity to lead and grow a high-performing PM team at one of the most respected names in the industry, this could be your next step. Director - Project Management London Consultancy MRICS Construction Leadership PM
Jan 22, 2026
Full time
A leading consultancy with a growing reputation for delivering complex and high-profile projects across the UK is seeking an ambitious and driven Project Management Director to take a key leadership role in their London office. This award-winning consultancy is known for its collaborative culture, high client retention, and ongoing investment in its people. With a strong pipeline of public and private sector work, they are now looking for a Director to lead and grow their team. The ideal Director will be a confident and strategic thinker, commercially astute, and capable of both delivering major projects and mentoring high-performing teams. This is a rare opportunity to step into a senior leadership position with genuine long-term prospects. The Director - Project Management's role The successful Director - Project Management will take overall responsibility for leading a team of Project Managers across a range of sectors including education, healthcare, residential, and commercial. The Director - Project Management will be a key client contact and will be instrumental in shaping business strategy, securing repeat work, and driving team performance. You will also play a central role in the recruitment, development, and retention of talent, while ensuring delivery excellence across all projects. Core duties include: Leading multiple project teams from inception to completion Driving new business opportunities and supporting bid submissions Acting as Client Director for key commissions Supporting the board in the strategic growth of the PM service line Mentoring and managing senior staff and growing team capability Promoting a culture of quality, accountability, and collaboration The Director - Project Management Chartered (MRICS, MCIOB, MAPM or equivalent) A proven background in leading teams within a consultancy environment Experience delivering complex capital projects (£20m+) Strong business development and client-facing experience Excellent leadership, team development, and commercial skills Committed to high standards and continuous improvement In Return? £80,000 - £100,000 Generous bonus scheme Enhanced pension and holiday allowance Clear route to Equity / Partner level Flexible working (3 days office-based) Forward-thinking, social, and collaborative culture If you are a Director of Project Management looking for a fresh challenge, with the opportunity to lead and grow a high-performing PM team at one of the most respected names in the industry, this could be your next step. Director - Project Management London Consultancy MRICS Construction Leadership PM
At TFP, we transform lives by guiding families through their fertility journeys with compassion, expertise, and innovation. As Regional Laboratory Manager, you will be at the heart of this mission; leading with care, inspiring your teams, and driving progress across our laboratories. Your leadership will ensure every patient receives an outstanding experience and will help shape the future of fertility care in our region. The Role: Lead two laboratories, ensuring the delivery of highest standards of patient care, manage personnel, resources, regulatory compliance, and quality. Approximate split: 80% management, 20% clinical. Member of clinic management teams, contributing to strategy and group-wide projects. You bring at least 10 years' of clinical experience, including time in management roles. HCPC registration is required and must have extensive knowledge of the HFE Act and Code of Practice. Your leadership will directly shape the fertility journeys of our patients and drive innovation across the region. This position is based on-site at both TFP Thames Valley Fertility - Maidenhead and TFP Boston Place - Marylebone. The position is full time working 37.5 hours per week, one day of which can be from home. Key Responsibilities: Lead two laboratories, setting the highest standards for clinical practice. Empower your laboratory teams to deliver exceptional patient care Mentor and develop staff, fostering a culture of growth, learning and continuous development Communicate results and treatment options to patients with empathy and clarity Champion quality, safety, and regulatory excellence Drive innovation and continuous improvement Represent your region in strategic discussions, KPI meetings and group-wide projects Roles and Responsibilities: Clinical Skills Perform all standard embryology and andrology procedures including semen preparation, oocyte collection, insemination via ICSI, fertilisation checks, embryo culture, embryo transfer, embryo biopsy (if required) and cryopreservation of gametes/embryos. Recruit, select and screen gamete donors in line with national regulation and TFP policies Ensure all procedures are performed in line with TFP Laboratory SOP's Communicate results to patients, explain treatment options and the implications Take effective consent from patients Accurately record details of patient cycles in the patient management system and the laboratory notes Perform witnessing and traceability in line with national regulation and TFP policy Quality Management Ensure adherence to TFP SOPs through audit, direct observation of practice and data analysis Document control laboratory documents, including reviewing content, updating in line with national and TFP policies and distributing documents to laboratory staff Actively manage the laboratory audit programme at both sites, review outcomes and identify areas for improvement/preventative action Actively manage non-conformities within the laboratory area at both sites, ensuring timely resolution, identify and implement corrective & preventative actions, perform root cause analysis and implement shared learning action points Lead along with the Quality Manger/General Manager in responding to patient complaints relating to the laboratory area, ensuring that learnings are disseminated to the team. Review and analyse KPI data for the laboratory and identify areas for improvement, including creating action plans to deliver the identified areas for improvement. Performance manage and support staff who are outside KPI limits, including providing the training required Manage Health & Safety within the laboratory area ensuring a safe working environment, including the provision of training, protective equipment and ensuring risk assessments are performed and regularly reviewed Regularly review the service and look for opportunities for service improvement, service expansion and improving staff and patient satisfaction Resource Management Ensure all equipment within both laboratories is validated, serviced and repaired in line with TFP policy and regulatory requirements Manage the levels of equipment within the laboratory ensuring there is sufficient equipment to support the needs of the service and plan for capital expenditure within both laboratories Manage consumable usage within both laboratories to ensure it is aligned with TFP policy and provides cost effectiveness Ensure adequate staffing levels and skill mix within the laboratories and arrange x-site cover Manage rotas, annual leave, maternity leave and sickness within the laboratory team and ensure an appropriate skill mix Support the General Manager in creating the clinics budget by identifying equipment, staffing and training requirements Induction, Training and Performance Management of Staff Ensure new members of staff are safely and promptly onboarded into their roles Support and mentor junior staff, fostering a culture of continuous learning and development. This includes the planning and training of junior members/new members of staff within the laboratory team and support trainees through the TFP Training Scheme Act as an assessor for the TFP Training Scheme Performance manage members of the laboratory team, including performing appraisals, competency assessments, managing performance improvement and addressing poor performance in line with TFP policy Ensure an adequate level of staff trained for ICSI, biopsy etc as in agreement with the TFP Group Director of Embryology. Participate in continuing professional development and create development plans for members of the laboratory team Regulatory Compliance Represent and lead both laboratories at HFEA inspections, supported by the senior embryologists within each lab. Ensure all procedures are performed in line with national regulation, professional guidelines and TFP Policy Ensure that the national regulator is notified of areas of non-compliance in line with national regulation, and that the TFP notifications are also followed. Ensure that TFP policy decisions regarding the laboratory area are implemented Manage witnessing and traceability within the laboratory in line with national regulation and TFP policies Oversee and lead the cryostore and ensure effective consent is in place in line with regulatory requirements Oversee and lead transport of gametes/embryos in and out of the clinic in line with national regulations and TFP policies Support the planning, implementation and reporting of research projects in line with national regulations Communication Chair regular laboratory team meetings and ensure effective communication within the laboratory team(s) Attend local clinic meetings including the clinics management meetings Represent the local clinic(s) at TFP Head of Labs and KPI meetings Be an active member of the clinics leadership team and actively participate in strategy development, decisions about resource allocation and organisational development of the clinic as a whole Ensure that communication and cooperation with other functional areas, as well as TFP, is effective Actively participate in patient information and marketing events Represent TFP at group meetings, industry events and conferences as required TFP Projects & Organisational Strategy Assist the Group Director of Embryology in the delivering of country/group wide projects Represent own region in discussions regarding TFP strategy and organisational planning Confidentiality The post holder must maintain confidentiality of information about patients, employees and other Company business in accordance with the National and European data protection legislation. Why Join TFP? At TFP, you'll be part of a passionate, innovative team dedicated to transforming lives. You'll have the opportunity to lead, inspire, and make a lasting impact on your colleagues, our patients, and the future of fertility care. Education and Qualifications: Essential Degree in Life Science HCPC Registered Leadership/Management Qualification Desirable MSc or PhD in Life Science RC Path Part 1 or 2 ESHRE Certificate Experience and Knowledge: Essential Minimum of 10 years clinical experience, some of which at management level A full knowledge of the biology and scientific evidence underpinning clinical embryology practice A full knowledge of the work of related disciplines Extensive knowledge of HFEA regulation and experience at leading at HFEA inspections A full knowledge of quality assurance and quality control within the laboratory Knowledge and experience of working with quality management systems, including non-compliance, audit, risk management Experience of resource planning Experience in training junior/new members of staff and performance management Desirable PGT experience Quality Management qualification Skills and abilities Flexible and self-motivated Natural team leader High level of resilience and perseverance High level of attention to detail Excellent communication skills . click apply for full job details
Jan 22, 2026
Full time
At TFP, we transform lives by guiding families through their fertility journeys with compassion, expertise, and innovation. As Regional Laboratory Manager, you will be at the heart of this mission; leading with care, inspiring your teams, and driving progress across our laboratories. Your leadership will ensure every patient receives an outstanding experience and will help shape the future of fertility care in our region. The Role: Lead two laboratories, ensuring the delivery of highest standards of patient care, manage personnel, resources, regulatory compliance, and quality. Approximate split: 80% management, 20% clinical. Member of clinic management teams, contributing to strategy and group-wide projects. You bring at least 10 years' of clinical experience, including time in management roles. HCPC registration is required and must have extensive knowledge of the HFE Act and Code of Practice. Your leadership will directly shape the fertility journeys of our patients and drive innovation across the region. This position is based on-site at both TFP Thames Valley Fertility - Maidenhead and TFP Boston Place - Marylebone. The position is full time working 37.5 hours per week, one day of which can be from home. Key Responsibilities: Lead two laboratories, setting the highest standards for clinical practice. Empower your laboratory teams to deliver exceptional patient care Mentor and develop staff, fostering a culture of growth, learning and continuous development Communicate results and treatment options to patients with empathy and clarity Champion quality, safety, and regulatory excellence Drive innovation and continuous improvement Represent your region in strategic discussions, KPI meetings and group-wide projects Roles and Responsibilities: Clinical Skills Perform all standard embryology and andrology procedures including semen preparation, oocyte collection, insemination via ICSI, fertilisation checks, embryo culture, embryo transfer, embryo biopsy (if required) and cryopreservation of gametes/embryos. Recruit, select and screen gamete donors in line with national regulation and TFP policies Ensure all procedures are performed in line with TFP Laboratory SOP's Communicate results to patients, explain treatment options and the implications Take effective consent from patients Accurately record details of patient cycles in the patient management system and the laboratory notes Perform witnessing and traceability in line with national regulation and TFP policy Quality Management Ensure adherence to TFP SOPs through audit, direct observation of practice and data analysis Document control laboratory documents, including reviewing content, updating in line with national and TFP policies and distributing documents to laboratory staff Actively manage the laboratory audit programme at both sites, review outcomes and identify areas for improvement/preventative action Actively manage non-conformities within the laboratory area at both sites, ensuring timely resolution, identify and implement corrective & preventative actions, perform root cause analysis and implement shared learning action points Lead along with the Quality Manger/General Manager in responding to patient complaints relating to the laboratory area, ensuring that learnings are disseminated to the team. Review and analyse KPI data for the laboratory and identify areas for improvement, including creating action plans to deliver the identified areas for improvement. Performance manage and support staff who are outside KPI limits, including providing the training required Manage Health & Safety within the laboratory area ensuring a safe working environment, including the provision of training, protective equipment and ensuring risk assessments are performed and regularly reviewed Regularly review the service and look for opportunities for service improvement, service expansion and improving staff and patient satisfaction Resource Management Ensure all equipment within both laboratories is validated, serviced and repaired in line with TFP policy and regulatory requirements Manage the levels of equipment within the laboratory ensuring there is sufficient equipment to support the needs of the service and plan for capital expenditure within both laboratories Manage consumable usage within both laboratories to ensure it is aligned with TFP policy and provides cost effectiveness Ensure adequate staffing levels and skill mix within the laboratories and arrange x-site cover Manage rotas, annual leave, maternity leave and sickness within the laboratory team and ensure an appropriate skill mix Support the General Manager in creating the clinics budget by identifying equipment, staffing and training requirements Induction, Training and Performance Management of Staff Ensure new members of staff are safely and promptly onboarded into their roles Support and mentor junior staff, fostering a culture of continuous learning and development. This includes the planning and training of junior members/new members of staff within the laboratory team and support trainees through the TFP Training Scheme Act as an assessor for the TFP Training Scheme Performance manage members of the laboratory team, including performing appraisals, competency assessments, managing performance improvement and addressing poor performance in line with TFP policy Ensure an adequate level of staff trained for ICSI, biopsy etc as in agreement with the TFP Group Director of Embryology. Participate in continuing professional development and create development plans for members of the laboratory team Regulatory Compliance Represent and lead both laboratories at HFEA inspections, supported by the senior embryologists within each lab. Ensure all procedures are performed in line with national regulation, professional guidelines and TFP Policy Ensure that the national regulator is notified of areas of non-compliance in line with national regulation, and that the TFP notifications are also followed. Ensure that TFP policy decisions regarding the laboratory area are implemented Manage witnessing and traceability within the laboratory in line with national regulation and TFP policies Oversee and lead the cryostore and ensure effective consent is in place in line with regulatory requirements Oversee and lead transport of gametes/embryos in and out of the clinic in line with national regulations and TFP policies Support the planning, implementation and reporting of research projects in line with national regulations Communication Chair regular laboratory team meetings and ensure effective communication within the laboratory team(s) Attend local clinic meetings including the clinics management meetings Represent the local clinic(s) at TFP Head of Labs and KPI meetings Be an active member of the clinics leadership team and actively participate in strategy development, decisions about resource allocation and organisational development of the clinic as a whole Ensure that communication and cooperation with other functional areas, as well as TFP, is effective Actively participate in patient information and marketing events Represent TFP at group meetings, industry events and conferences as required TFP Projects & Organisational Strategy Assist the Group Director of Embryology in the delivering of country/group wide projects Represent own region in discussions regarding TFP strategy and organisational planning Confidentiality The post holder must maintain confidentiality of information about patients, employees and other Company business in accordance with the National and European data protection legislation. Why Join TFP? At TFP, you'll be part of a passionate, innovative team dedicated to transforming lives. You'll have the opportunity to lead, inspire, and make a lasting impact on your colleagues, our patients, and the future of fertility care. Education and Qualifications: Essential Degree in Life Science HCPC Registered Leadership/Management Qualification Desirable MSc or PhD in Life Science RC Path Part 1 or 2 ESHRE Certificate Experience and Knowledge: Essential Minimum of 10 years clinical experience, some of which at management level A full knowledge of the biology and scientific evidence underpinning clinical embryology practice A full knowledge of the work of related disciplines Extensive knowledge of HFEA regulation and experience at leading at HFEA inspections A full knowledge of quality assurance and quality control within the laboratory Knowledge and experience of working with quality management systems, including non-compliance, audit, risk management Experience of resource planning Experience in training junior/new members of staff and performance management Desirable PGT experience Quality Management qualification Skills and abilities Flexible and self-motivated Natural team leader High level of resilience and perseverance High level of attention to detail Excellent communication skills . click apply for full job details
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams leading them. We'll broaden your horizons As a firm our focus on delivering quality audit work for the benefit of the public interest is our key priority. Our Audit teams are essential, not just to BDO, but to the whole economy. With specialist knowledge of sectors, markets and geographies; our auditors have the business understanding necessary to deliver the high quality and robust audits that companies and their stakeholders can trust. As part of our Audit team, you'll receive the support you need to reach your potential. From completing professional qualifications to developing new skills and exploring different learning opportunities, you'll join a friendly and diverse team whose work really matters. Use your skills to build a career in Audit at BDO. We'll help you succeed The work we do is underpinned by quality. We deliver audits which are trusted and transparent which can be relied upon by companies and their stakeholders. You'll be someone who is comfortable working pro-actively and, managing your own tasks, as well as confident collaborating with others and communicating regularly with Senior Managers, Directors, and BDO's Partners. You'll help deliver accurate and transparent reporting to all relevant stakeholders as you provide long term value. You'll be someone : With the ability to identify risk matters and raises with a manager and/or partner, while exercising judgement within agreed parameters. Who can identify and understand needs of the Audited Entity, suggest potential solutions on technical matters and communicate and agree the needs and potential solutions with Managers or Partner. Who can build and maintain strong relationships with new and established Audited Entities, identifying opportunities and be a point of contact throughout the year. With experience of conducting rigorous project and financial management on all projects, completing projects within agreed timescales and raising issues in a timely manner. Qualified ACA/ACCA/ICAS or overseas equivalent. Working knowledge of UK and International GAAS, IFRS, UK GAAP and Financial Reporting requirements. Working knowledge of financial products, firm services, issues regarding advice, and regulation and compliance, including anti-money laundering. Demonstrable knowledge of current economic and market trends. Experience supervising and coaching junior members of the team. Experience of managing projects. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to our business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Jan 22, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams leading them. We'll broaden your horizons As a firm our focus on delivering quality audit work for the benefit of the public interest is our key priority. Our Audit teams are essential, not just to BDO, but to the whole economy. With specialist knowledge of sectors, markets and geographies; our auditors have the business understanding necessary to deliver the high quality and robust audits that companies and their stakeholders can trust. As part of our Audit team, you'll receive the support you need to reach your potential. From completing professional qualifications to developing new skills and exploring different learning opportunities, you'll join a friendly and diverse team whose work really matters. Use your skills to build a career in Audit at BDO. We'll help you succeed The work we do is underpinned by quality. We deliver audits which are trusted and transparent which can be relied upon by companies and their stakeholders. You'll be someone who is comfortable working pro-actively and, managing your own tasks, as well as confident collaborating with others and communicating regularly with Senior Managers, Directors, and BDO's Partners. You'll help deliver accurate and transparent reporting to all relevant stakeholders as you provide long term value. You'll be someone : With the ability to identify risk matters and raises with a manager and/or partner, while exercising judgement within agreed parameters. Who can identify and understand needs of the Audited Entity, suggest potential solutions on technical matters and communicate and agree the needs and potential solutions with Managers or Partner. Who can build and maintain strong relationships with new and established Audited Entities, identifying opportunities and be a point of contact throughout the year. With experience of conducting rigorous project and financial management on all projects, completing projects within agreed timescales and raising issues in a timely manner. Qualified ACA/ACCA/ICAS or overseas equivalent. Working knowledge of UK and International GAAS, IFRS, UK GAAP and Financial Reporting requirements. Working knowledge of financial products, firm services, issues regarding advice, and regulation and compliance, including anti-money laundering. Demonstrable knowledge of current economic and market trends. Experience supervising and coaching junior members of the team. Experience of managing projects. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to our business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
