EXPERIS
Basingstoke, Hampshire
Job title: Cyber Incident Response Consultant (Contractor) Contract: Six Months (possibility of extension) Location: Basingstoke (X3 days onsite; X2 working remote) Role Overview We are seeking an experienced Cyber Incident Response Consultant to support our cybersecurity function on a contract basis. The consultant will be responsible for collaborating with organisation stakeholders in developing, updating, and enhancing a comprehensive set of tactical and operational cyber incident response documents, including the Incident Response Plan, Communication Plan, Incident Response Playbooks, and Containment & Eradication procedures. This engagement is focused on delivering high-quality, actionable documentation and strengthening the organisation's overall incident response capability. The consultant will work closely with internal stakeholders to ensure alignment with business operations, technology, and regulatory requirements. IR Technical Capability Maturity Assessment Evaluate and report on the organisation's technical capabilities and maturity against IR Detection & Analysis, Containment, Eradication, & Recovery domains using industry maturity model. Develop & Maintain Incident Response Documentation Produce and refine the organisation's Incident Response Plan (IRP). Build clear and consistent internal and external incident communication workflows. Develop detailed incident response playbooks, such as ransomware, business email compromise (BEC), data breach, insider threat, malware outbreak, DDoS attack, cloud service compromise. (Final scenarios to be agreed during discovery.) Strengthen Organisational Incident Preparedness Conduct discovery sessions with technical and non-technical stakeholders. Review existing security processes, tools, and architecture to ensure documentation reflects current environments. Support tabletop exercise planning and incorporate lessons learned into documentation. Provide expert guidance and recommendations to improve cyber readiness. Build Containment & Eradication Frameworks Develop clear, structured containment strategies for different incident types. Create eradication and recovery guidance aligned with operational capabilities. Ensure all procedures support legal, compliance, and evidence-preservation requirements. Align with Standards & Regulatory Expectations Ensure all documentation aligns with CIS Controls. Ensure materials support relevant legal and regulatory expectations as appropriate for the organisation. Collaborate Across the Business Work closely with SOC staff, IT teams, legal, risk, compliance, communications, and senior leadership. Convert technical details and threat intelligence into clear, actionable steps appropriate for operational use. Required Experience & Skills Proven experience (typically 5+ years) in incident response, SOC operations, cybersecurity consulting, or GRC. Demonstrated ability to produce high-quality IR documentation and playbooks for medium-to-large organisations. Deep understanding of modern threat actors, attack methodologies, and incident response lifecycle. Experience across cloud (Azure, AWS) and on-premise enterprise environments. Exceptional written communication skills and ability to deliver polished, structured documentation. Ability to work independently, meet deadlines, and drive deliverables with minimal supervision. Preferred Qualifications and Experience GCIH, GCFA, CISSP, or equivalent security certifications. Experience working within regulated sectors (financial services, healthcare, government, critical infrastructure). Prior participation in or leadership of real-world cyber incident response activities. Familiarity with identity governance, EDR platforms, SIEM tooling, and cloud security architecture. Why This Engagement Matters The Cyber Incident Response Preparation Consultant plays a crucial role in elevating the organisation's cyber maturity and readiness. Through the development of robust documentation and playbooks, the consultant will help ensure the organisation can respond rapidly, effectively, and consistently to modern cyber threats.
Job title: Cyber Incident Response Consultant (Contractor) Contract: Six Months (possibility of extension) Location: Basingstoke (X3 days onsite; X2 working remote) Role Overview We are seeking an experienced Cyber Incident Response Consultant to support our cybersecurity function on a contract basis. The consultant will be responsible for collaborating with organisation stakeholders in developing, updating, and enhancing a comprehensive set of tactical and operational cyber incident response documents, including the Incident Response Plan, Communication Plan, Incident Response Playbooks, and Containment & Eradication procedures. This engagement is focused on delivering high-quality, actionable documentation and strengthening the organisation's overall incident response capability. The consultant will work closely with internal stakeholders to ensure alignment with business operations, technology, and regulatory requirements. IR Technical Capability Maturity Assessment Evaluate and report on the organisation's technical capabilities and maturity against IR Detection & Analysis, Containment, Eradication, & Recovery domains using industry maturity model. Develop & Maintain Incident Response Documentation Produce and refine the organisation's Incident Response Plan (IRP). Build clear and consistent internal and external incident communication workflows. Develop detailed incident response playbooks, such as ransomware, business email compromise (BEC), data breach, insider threat, malware outbreak, DDoS attack, cloud service compromise. (Final scenarios to be agreed during discovery.) Strengthen Organisational Incident Preparedness Conduct discovery sessions with technical and non-technical stakeholders. Review existing security processes, tools, and architecture to ensure documentation reflects current environments. Support tabletop exercise planning and incorporate lessons learned into documentation. Provide expert guidance and recommendations to improve cyber readiness. Build Containment & Eradication Frameworks Develop clear, structured containment strategies for different incident types. Create eradication and recovery guidance aligned with operational capabilities. Ensure all procedures support legal, compliance, and evidence-preservation requirements. Align with Standards & Regulatory Expectations Ensure all documentation aligns with CIS Controls. Ensure materials support relevant legal and regulatory expectations as appropriate for the organisation. Collaborate Across the Business Work closely with SOC staff, IT teams, legal, risk, compliance, communications, and senior leadership. Convert technical details and threat intelligence into clear, actionable steps appropriate for operational use. Required Experience & Skills Proven experience (typically 5+ years) in incident response, SOC operations, cybersecurity consulting, or GRC. Demonstrated ability to produce high-quality IR documentation and playbooks for medium-to-large organisations. Deep understanding of modern threat actors, attack methodologies, and incident response lifecycle. Experience across cloud (Azure, AWS) and on-premise enterprise environments. Exceptional written communication skills and ability to deliver polished, structured documentation. Ability to work independently, meet deadlines, and drive deliverables with minimal supervision. Preferred Qualifications and Experience GCIH, GCFA, CISSP, or equivalent security certifications. Experience working within regulated sectors (financial services, healthcare, government, critical infrastructure). Prior participation in or leadership of real-world cyber incident response activities. Familiarity with identity governance, EDR platforms, SIEM tooling, and cloud security architecture. Why This Engagement Matters The Cyber Incident Response Preparation Consultant plays a crucial role in elevating the organisation's cyber maturity and readiness. Through the development of robust documentation and playbooks, the consultant will help ensure the organisation can respond rapidly, effectively, and consistently to modern cyber threats.
TC IT Services
Seaford, Sussex
Job Title: IT Service Desk Engineer Location: Seaford, BN25 1LS Salary: 26,000 - 30,000 per year based on experience Job Type: Full time, Permanent We are looking for the right person to join our small but busy MSP in East Sussex and become a key part of it! As an IT Service Desk Engineer, you will be responsible for delivering IT support to our clients via telephone and remote assistance. Given the diverse nature of our clientele, you will encounter a wide array of stimulating challenges on a daily basis. To excel in this role, exceptional proficiency in both verbal and written communication is essential. If you are passionate about technology, dedicated to ensuring customer satisfaction, willingness to learn and to thrive as a collaborative team member, we encourage you to apply for this position. Please note, this is an office-based role and you will be required to commute to the office each day. Once probation has been passed this can be reviewed at the directors descension. Candidates must live a commutable distance from Seaford BN25 1LS to be considered for the role. Primary Responsibilities: Responding to IT support requests that have been logged in our helpdesk system. This will involve returning calls to customers and engaging with them directly, responding to the helpdesk ticket, and utilising remote support if necessary. It is crucial that we interact with customers in a professional manner and comply with our Service Level Agreements (SLAs). Setup of new users in Active Directory, Entra and 365 VOIP phone setup and configuration (training to be provided) Document and log all inquiries in the helpdesk system, ensuring each ticket is updated and prioritised accordingly. Resolve first and second-line tickets, escalating cases to senior engineers as necessary. Maintain adherence to our high service standards and quality benchmarks. Demonstrate exemplary communication and time-management skills. Operate both independently and collaboratively within a team setting. Provide training and mentoring to staff members and clients when needed. Perform device setup, repair, and upgrade tasks in our workshop. Conduct routine system inspections, implement updates, and apply patches as required. Review backup logs vigilantly; address any failures proactively. Assist with larger projects when required. Work alongside and report directly to the Service Desk Manager These responsibilities collectively ensure that our operations run smoothly while delivering outstanding service to our clients. What we are after: Minimum of 2 years' and recent experience in IT support roles A logical thinker who is driven, works well in a team and wants to excel in an IT support based role. Microsoft Windows Servers (including Active Directory, Group Policies, DHCP, DNS etc.) Windows and Mac operating systems Microsoft 365 Services including Exchange Online, SharePoint, Teams and OneDrive Microsoft Azure/Entra Virtualisation technologies VOIP experience A great communicator and client liaison Relevant certificates or qualifications as well as experience working in a MSP environment would be desirable. Due to the nature of our clients, we will require a clear DBS check of the successful application before employment starts. Benefits: Pension scheme Death in service 1000 minimum increase each year Regular pay reviews Celebrate their birthday by having the day off on us Water and soft drinks provided "on tap" 6 hours of free phone counselling, per month, if ever needed through our well-being provider Yearly eye tests Smart casual dress and branded polo shirts provided Free Parking Company Events Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; IT Helpdesk Engineer, Support Consultant, IT Support Service Desk, IT Service Desk Consultant, IT Support, Helpdesk Support, Support Engineer, Senior Support Technician, Helpdesk Analyst, IT Support Analyst, IT Service Engineer, IT Service Desk Technician, Technical Support, IT Support, IT Systems Support, 2nd Line Technical Support, IT Service Desk Technician, 2nd Line Support Engineer, 2nd Line Support Technician may also be considered for this role.
Job Title: IT Service Desk Engineer Location: Seaford, BN25 1LS Salary: 26,000 - 30,000 per year based on experience Job Type: Full time, Permanent We are looking for the right person to join our small but busy MSP in East Sussex and become a key part of it! As an IT Service Desk Engineer, you will be responsible for delivering IT support to our clients via telephone and remote assistance. Given the diverse nature of our clientele, you will encounter a wide array of stimulating challenges on a daily basis. To excel in this role, exceptional proficiency in both verbal and written communication is essential. If you are passionate about technology, dedicated to ensuring customer satisfaction, willingness to learn and to thrive as a collaborative team member, we encourage you to apply for this position. Please note, this is an office-based role and you will be required to commute to the office each day. Once probation has been passed this can be reviewed at the directors descension. Candidates must live a commutable distance from Seaford BN25 1LS to be considered for the role. Primary Responsibilities: Responding to IT support requests that have been logged in our helpdesk system. This will involve returning calls to customers and engaging with them directly, responding to the helpdesk ticket, and utilising remote support if necessary. It is crucial that we interact with customers in a professional manner and comply with our Service Level Agreements (SLAs). Setup of new users in Active Directory, Entra and 365 VOIP phone setup and configuration (training to be provided) Document and log all inquiries in the helpdesk system, ensuring each ticket is updated and prioritised accordingly. Resolve first and second-line tickets, escalating cases to senior engineers as necessary. Maintain adherence to our high service standards and quality benchmarks. Demonstrate exemplary communication and time-management skills. Operate both independently and collaboratively within a team setting. Provide training and mentoring to staff members and clients when needed. Perform device setup, repair, and upgrade tasks in our workshop. Conduct routine system inspections, implement updates, and apply patches as required. Review backup logs vigilantly; address any failures proactively. Assist with larger projects when required. Work alongside and report directly to the Service Desk Manager These responsibilities collectively ensure that our operations run smoothly while delivering outstanding service to our clients. What we are after: Minimum of 2 years' and recent experience in IT support roles A logical thinker who is driven, works well in a team and wants to excel in an IT support based role. Microsoft Windows Servers (including Active Directory, Group Policies, DHCP, DNS etc.) Windows and Mac operating systems Microsoft 365 Services including Exchange Online, SharePoint, Teams and OneDrive Microsoft Azure/Entra Virtualisation technologies VOIP experience A great communicator and client liaison Relevant certificates or qualifications as well as experience working in a MSP environment would be desirable. Due to the nature of our clients, we will require a clear DBS check of the successful application before employment starts. Benefits: Pension scheme Death in service 1000 minimum increase each year Regular pay reviews Celebrate their birthday by having the day off on us Water and soft drinks provided "on tap" 6 hours of free phone counselling, per month, if ever needed through our well-being provider Yearly eye tests Smart casual dress and branded polo shirts provided Free Parking Company Events Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; IT Helpdesk Engineer, Support Consultant, IT Support Service Desk, IT Service Desk Consultant, IT Support, Helpdesk Support, Support Engineer, Senior Support Technician, Helpdesk Analyst, IT Support Analyst, IT Service Engineer, IT Service Desk Technician, Technical Support, IT Support, IT Systems Support, 2nd Line Technical Support, IT Service Desk Technician, 2nd Line Support Engineer, 2nd Line Support Technician may also be considered for this role.
