Senior Systems and Platform Engineer (Chippenham, UK) We are seeking a skilled and experienced Senior Systems and Platform Engineer to join our team. This critical role blends hands on web administration with strategic platform management, making you responsible for the implementation, maintenance, security, and performance of our core web infrastructure and customer facing platforms. The ideal candidate will manage and maintain our servers, applications, databases, and caches, ensuring their smooth operation and optimal performance. You will manage system integration, operations, and upgrades, and act as the key technical contact for both internal teams and customer stakeholders. This position requires a blend of deep technical, hands on work and strong collaborative skills to ensure our systems scale effectively and perform reliably. Key Responsibilities Platform & Server Administration Configure, maintain, and optimise server software for high availability and security. Manage and troubleshoot web applications. Manage, scale, and maintain performant database clusters and cache clusters. Configure and integrate associated hardware, such as media players, displays, and network components. Coordinate and implement all system software updates, patches, and configuration changes. Monitoring, Performance & Scaling Monitor server and platform performance, device connectivity, and capacity, implementing scaling strategies as needed. Ensure the overall health, high availability, and reliability of all web and platform deployments to meet SLAs. Provide technical leadership on scaling the infrastructure footprint to new stores or locations. Integration & Troubleshooting Diagnose and resolve complex technical issues across hardware, software, applications, and networks to maintain high uptime. Integrate platforms with customer systems, including POS, inventory, data feeds, and APIs. Support and manage infrastructure across cloud, on premises, and hybrid environments. Security, Compliance & Collaboration Implement and maintain robust web security measures to protect against vulnerabilities and cyber threats. Ensure compliance with web standards and protocols, including HTTP, SSL, DNS, and FTP. Perform regular system backups and execute disaster recovery procedures. Serve as the key technical contact for both internal development teams and external customer stakeholders. Deliver technical training, documentation, and best practices to customers and internal teams. Assist with general IT support as needed. Technical Support & Troubleshooting Serve as the main technical contact in Sittard, supporting both internal teams and key customer stakeholders. Diagnose and resolve technical issues across hardware, software, and networks. Collaborate globally and escalate complex product issues as needed. Build strong relationships with customer IT and operations teams. Deliver training, documentation, and best practices. Participate in operational reviews and performance reporting. Qualifications & Skills Required Education: Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent related experience. Experience: 4-6 years of experience in systems engineering, web administration, or a related IT operations role. Managing multi site Digital Signage platforms (AMP, Scala, Broadsign, Bightsign) is preferred. Server Technology Proficiency in configuring and managing web server software like Apache and Nginx. Databases & Caching Expertise in setting up and maintaining scalable MySQL databases and Redis cache clusters. Platforms & OS Experience managing multi site digital platforms (e.g., digital signage, CMS) and proficiency in both Linux and Windows environments. Networking Deep knowledge of networking (TCP/IP, VPN, firewalls, proxies) and web protocols (HTTP, SSL, DNS). Hardware & Scripting Familiarity with media player hardware and displays and basic scripting skills (e.g., Bash, PowerShell, Python). Soft Skills Excellent troubleshooting and problem solving abilities with strong communication skills for both technical and non technical audiences. Preferred AWS SysOps Administrator certification or experience with AWS services (EC2, S3, RDS, IAM, CloudWatch). Background in retail technology or Quick Service Restaurant environments. Knowledge of digital media formats and content delivery workflows. Experience with audience measurement or sensor technology. What we offer A leadership role in one of the most innovative Global retail media tech companies. Collaboration with global teams and advanced digital signage solutions. Competitive pay, benefits, and professional development opportunities.
Dec 18, 2025
Full time
Senior Systems and Platform Engineer (Chippenham, UK) We are seeking a skilled and experienced Senior Systems and Platform Engineer to join our team. This critical role blends hands on web administration with strategic platform management, making you responsible for the implementation, maintenance, security, and performance of our core web infrastructure and customer facing platforms. The ideal candidate will manage and maintain our servers, applications, databases, and caches, ensuring their smooth operation and optimal performance. You will manage system integration, operations, and upgrades, and act as the key technical contact for both internal teams and customer stakeholders. This position requires a blend of deep technical, hands on work and strong collaborative skills to ensure our systems scale effectively and perform reliably. Key Responsibilities Platform & Server Administration Configure, maintain, and optimise server software for high availability and security. Manage and troubleshoot web applications. Manage, scale, and maintain performant database clusters and cache clusters. Configure and integrate associated hardware, such as media players, displays, and network components. Coordinate and implement all system software updates, patches, and configuration changes. Monitoring, Performance & Scaling Monitor server and platform performance, device connectivity, and capacity, implementing scaling strategies as needed. Ensure the overall health, high availability, and reliability of all web and platform deployments to meet SLAs. Provide technical leadership on scaling the infrastructure footprint to new stores or locations. Integration & Troubleshooting Diagnose and resolve complex technical issues across hardware, software, applications, and networks to maintain high uptime. Integrate platforms with customer systems, including POS, inventory, data feeds, and APIs. Support and manage infrastructure across cloud, on premises, and hybrid environments. Security, Compliance & Collaboration Implement and maintain robust web security measures to protect against vulnerabilities and cyber threats. Ensure compliance with web standards and protocols, including HTTP, SSL, DNS, and FTP. Perform regular system backups and execute disaster recovery procedures. Serve as the key technical contact for both internal development teams and external customer stakeholders. Deliver technical training, documentation, and best practices to customers and internal teams. Assist with general IT support as needed. Technical Support & Troubleshooting Serve as the main technical contact in Sittard, supporting both internal teams and key customer stakeholders. Diagnose and resolve technical issues across hardware, software, and networks. Collaborate globally and escalate complex product issues as needed. Build strong relationships with customer IT and operations teams. Deliver training, documentation, and best practices. Participate in operational reviews and performance reporting. Qualifications & Skills Required Education: Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent related experience. Experience: 4-6 years of experience in systems engineering, web administration, or a related IT operations role. Managing multi site Digital Signage platforms (AMP, Scala, Broadsign, Bightsign) is preferred. Server Technology Proficiency in configuring and managing web server software like Apache and Nginx. Databases & Caching Expertise in setting up and maintaining scalable MySQL databases and Redis cache clusters. Platforms & OS Experience managing multi site digital platforms (e.g., digital signage, CMS) and proficiency in both Linux and Windows environments. Networking Deep knowledge of networking (TCP/IP, VPN, firewalls, proxies) and web protocols (HTTP, SSL, DNS). Hardware & Scripting Familiarity with media player hardware and displays and basic scripting skills (e.g., Bash, PowerShell, Python). Soft Skills Excellent troubleshooting and problem solving abilities with strong communication skills for both technical and non technical audiences. Preferred AWS SysOps Administrator certification or experience with AWS services (EC2, S3, RDS, IAM, CloudWatch). Background in retail technology or Quick Service Restaurant environments. Knowledge of digital media formats and content delivery workflows. Experience with audience measurement or sensor technology. What we offer A leadership role in one of the most innovative Global retail media tech companies. Collaboration with global teams and advanced digital signage solutions. Competitive pay, benefits, and professional development opportunities.
Overview As a Senior IT Engineer, you'll take ownership of complex technical issues, lead project delivery, and mentor colleagues within our support team. You'll work closely with clients to design, implement, and maintain IT systems that enable their success, while ensuring security and reliability are at the core of every solution. This hybrid role allows flexibility between working at our Edinburgh office, from home, and at client sites where required. Key Responsibilities Provide advanced technical support to clients, acting as an escalation point for the IT support team. Design, implement, and manage IT infrastructure projects (cloud migrations, network deployments, security enhancements, etc.). Support and maintain Microsoft 365, Azure, and other cloud platforms. Configure, manage, and troubleshoot Windows Server, Active Directory, and related systems. Ensure robust security practices are applied across client environments, including monitoring, patching, and compliance support. Lead client onboarding and infrastructure upgrade projects, ensuring seamless delivery. Mentor and support junior engineers, encouraging knowledge-sharing and professional development. Collaborate with the Service Desk Manager to improve processes and enhance service delivery. Document technical solutions, systems, and processes in line with best practices. Build strong client relationships, acting as a trusted technical advisor. Skills and Experience Required Proven experience in a senior IT support/engineering role within an MSP or fast-paced environment. Strong knowledge of Microsoft 365, Azure, and Windows Server technologies. Proficiency in networking (firewalls, routers, switches, VPNs, VLANs). Experience with cyber security tools and best practices, including endpoint protection, vulnerability management, and compliance frameworks. Hands-on experience with virtualisation platforms (VMware, Hyper-V). Knowledge of backup, disaster recovery, and business continuity solutions. Excellent troubleshooting, problem-solving, and analytical skills. Strong communication skills, with the ability to explain technical concepts to non-technical users. Certifications such as Microsoft Associate or Expert exams, CompTIA Security+, or equivalent (desirable). Full UK driving licence (preferred, due to on-site client visits). What We Offer Competitive salary, based on experience. Hybrid working model with flexibility. Opportunities for professional training, development, and certification support. A collaborative, friendly, and security-focused work environment. Exposure to diverse clients and technologies, offering continuous learning. 28 days annual leave (including bank holidays), increasing with service. Company pension scheme and other benefits.
Dec 18, 2025
Full time
Overview As a Senior IT Engineer, you'll take ownership of complex technical issues, lead project delivery, and mentor colleagues within our support team. You'll work closely with clients to design, implement, and maintain IT systems that enable their success, while ensuring security and reliability are at the core of every solution. This hybrid role allows flexibility between working at our Edinburgh office, from home, and at client sites where required. Key Responsibilities Provide advanced technical support to clients, acting as an escalation point for the IT support team. Design, implement, and manage IT infrastructure projects (cloud migrations, network deployments, security enhancements, etc.). Support and maintain Microsoft 365, Azure, and other cloud platforms. Configure, manage, and troubleshoot Windows Server, Active Directory, and related systems. Ensure robust security practices are applied across client environments, including monitoring, patching, and compliance support. Lead client onboarding and infrastructure upgrade projects, ensuring seamless delivery. Mentor and support junior engineers, encouraging knowledge-sharing and professional development. Collaborate with the Service Desk Manager to improve processes and enhance service delivery. Document technical solutions, systems, and processes in line with best practices. Build strong client relationships, acting as a trusted technical advisor. Skills and Experience Required Proven experience in a senior IT support/engineering role within an MSP or fast-paced environment. Strong knowledge of Microsoft 365, Azure, and Windows Server technologies. Proficiency in networking (firewalls, routers, switches, VPNs, VLANs). Experience with cyber security tools and best practices, including endpoint protection, vulnerability management, and compliance frameworks. Hands-on experience with virtualisation platforms (VMware, Hyper-V). Knowledge of backup, disaster recovery, and business continuity solutions. Excellent troubleshooting, problem-solving, and analytical skills. Strong communication skills, with the ability to explain technical concepts to non-technical users. Certifications such as Microsoft Associate or Expert exams, CompTIA Security+, or equivalent (desirable). Full UK driving licence (preferred, due to on-site client visits). What We Offer Competitive salary, based on experience. Hybrid working model with flexibility. Opportunities for professional training, development, and certification support. A collaborative, friendly, and security-focused work environment. Exposure to diverse clients and technologies, offering continuous learning. 28 days annual leave (including bank holidays), increasing with service. Company pension scheme and other benefits.
# Site Reliability Engineering SpecialistJob Req ID: 53981Posting Date: 9 Dec 2025Function: EngineeringUnit: NetworksLocation: Snowhill, Birmingham, United KingdomSalary: Competitive + Great Benefits Why this job matters The purpose of this role is to be a subject matter expert within the network engineering domain, accountable for the introduction of major end-to-end technology introduction and final line fault resolution. You will take the lead on complex and high impact fault resolution across multiple platforms and services. You will also be responsible for promoting a culture of continuous improvement within a team of engineering professionals, contributing to recruiment and the resource strategy. What you'll be doing The role uses in-depth technical knowledge and operational understanding to identify and deliver improvements in service availability through end to end business ownership. You will be Implementing flawless change, providing technical resolution and constantly learning, allowing resource flexibility across the unit to meet demand requirements & deliver "Brilliant" customer experience. You will champion and build effective working relationships, both internally and externally to deliver business outcomes, adding value throughout. Ultimately, you will be responsible for the change execution and assurance of Fixed Networks platforms managed by Professional Services. You will also drive the publicity of the team through your contribution as a technically talented expert, challenging and supporting those around you to be accountable and perform at their best As part of this role, you'll directly contribute to improving reliability, scalability, and performance of services by driving automation, monitoring, and operational excellence across a number of environments. Supports the delivery of routine daily activities and is accountable for system design, build, testing, validation, maintenance, and ongoing support of all network infrastructure components. Participate and be the technical lead on incidents within immediate domain and be part of PIR write up and solution. Propose and implement innovations for continuous improvement within professional services Integration: Collaborate with design & platform teams and support the Implementation of flawless change into the live network, utilising automation and CI/CD pipelines. Application Monitoring: Configure and maintain monitoring solutions such as ELK stack, Prometheus and Kafka to ensure the health and performance of our systems. Will champion and build effective working relationships, both internally and externally to deliver business outcomes, adding value throughout. Responsible for delivering the change execution and assurance of Fixed network platforms managed by Professional Services. Technical Acumen: Apply your understanding of network principles to troubleshoot faults within our infrastructure and look at how you can optimize performance, and enhance security across our infrastructure. Incident Management and Resolution: Be prepared to support a 365x24/7 callout, providing third line technical resolution covering an extensive range of technologies. Skills You'll Need To Succeed You will be fully conversant and comply with Change Management processes and the supporting governance. You will be confident and professional in communicating with all stakeholders, both locally and with members of the Senior Management Team. You will have extensive experience of network technologies and protocols within your native domain. You will have a strong understanding of the E2E service journeys. You will be able to adapt to emerging and evolving technologies, in line with the Technology Career Map. You will have the ability to work in a high-pressure environment. Self-driven attitude towards learning new skills and aiding the development of others. OS Administration: Strong system administration skills, across an array of orperating systems such as linux, windows etc. with a focus on performance optimisation, security, and automation. Cloud Computing: Strong understanding cloud computing and best practices. Programming Proficiency: Proficiency in at least one programming language, such as Python or Ansible, as well as a familiarity with CI/CD orchestration. Experience you'll have Incident response to resolution. You've advocated and applied technology where it has not been used previously. You've delivered results when the deliverables were unclear. You have worked in a high pressured operational environment Experince with IP networks, with a strong understanding of various TCP/IP protocols. Expertise in CI/CD pipelines and associated tools (e.g. GitLab CI). Proven experience in a fast-paced ISP setting, managing and troubleshooting large-scale networks. Experience with Linux system administration to a high standard with a focus on performance optimisation, security, and automation. Experience maintaining and deploying cloud computing infrastructure. Strong experience developing workflow automation using programming languages such as Python or Ansible. Experience in completing high impact changes in a live network and system environment. Experience in learning new technologies and driving the development of others. Benefits At BT, we entertain, educate and empower millions of people every single day. We're a brand built on connecting people - whether that's friends, family, businesses or communities. Working here, you'll receive an attractive salary and a range of competitive benefits, but - more than that - you'll be joining an ambitious organisation with a culture of togetherness, collaboration and inclusivity. Tailored training and development opportunities to continue to build your career 10% on target bonus 25 days' annual leave (not including bank holidays), increasing with service Life Assurance Pension scheme - If you pay in a minimum of 5% of your pensionable salary every month we will pay in 10% Direct Share scheme Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc. 50% off EE mobile pay monthly or SIM only plans Exclusive colleague discounts on our latest and greatest BT broadband packages BT TV, including TNT Sports and NOW entertainment Shared Parental leave - maximum amount of leave you can share with your partner is 50 weeks Our leadership standards Looking in: Leading inclusively and Safely I inspire and build trust through self-awareness, honesty and integrity. Owning outcomes I take the right decisions that benefit the broader organisation. Looking out: Delivering for the customer I execute brilliantly on clear priorities that add value to our customers and the wider business. Commercially savvy I demonstrate strong commercial focus, bringing an external perspective to decision-making. Looking to the future: Growth mindset I experiment and identify opportunities for growth for both myself and the organisation. Building for the future I build diverse future-ready teams where all individuals can be at their best.BT Group was the world's first telco and our heritage in the sector is unrivalled. As home to several of the UK's most recognised and cherished brands - BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business. Over the next two years, we will complete the UK's largest and most successful digital infrastructure project - connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other. While we are through the most capital-intensive phase
Dec 18, 2025
Full time
# Site Reliability Engineering SpecialistJob Req ID: 53981Posting Date: 9 Dec 2025Function: EngineeringUnit: NetworksLocation: Snowhill, Birmingham, United KingdomSalary: Competitive + Great Benefits Why this job matters The purpose of this role is to be a subject matter expert within the network engineering domain, accountable for the introduction of major end-to-end technology introduction and final line fault resolution. You will take the lead on complex and high impact fault resolution across multiple platforms and services. You will also be responsible for promoting a culture of continuous improvement within a team of engineering professionals, contributing to recruiment and the resource strategy. What you'll be doing The role uses in-depth technical knowledge and operational understanding to identify and deliver improvements in service availability through end to end business ownership. You will be Implementing flawless change, providing technical resolution and constantly learning, allowing resource flexibility across the unit to meet demand requirements & deliver "Brilliant" customer experience. You will champion and build effective working relationships, both internally and externally to deliver business outcomes, adding value throughout. Ultimately, you will be responsible for the change execution and assurance of Fixed Networks platforms managed by Professional Services. You will also drive the publicity of the team through your contribution as a technically talented expert, challenging and supporting those around you to be accountable and perform at their best As part of this role, you'll directly contribute to improving reliability, scalability, and performance of services by driving automation, monitoring, and operational excellence across a number of environments. Supports the delivery of routine daily activities and is accountable for system design, build, testing, validation, maintenance, and ongoing support of all network infrastructure components. Participate and be the technical lead on incidents within immediate domain and be part of PIR write up and solution. Propose and implement innovations for continuous improvement within professional services Integration: Collaborate with design & platform teams and support the Implementation of flawless change into the live network, utilising automation and CI/CD pipelines. Application Monitoring: Configure and maintain monitoring solutions such as ELK stack, Prometheus and Kafka to ensure the health and performance of our systems. Will champion and build effective working relationships, both internally and externally to deliver business outcomes, adding value throughout. Responsible for delivering the change execution and assurance of Fixed network platforms managed by Professional Services. Technical Acumen: Apply your understanding of network principles to troubleshoot faults within our infrastructure and look at how you can optimize performance, and enhance security across our infrastructure. Incident Management and Resolution: Be prepared to support a 365x24/7 callout, providing third line technical resolution covering an extensive range of technologies. Skills You'll Need To Succeed You will be fully conversant and comply with Change Management processes and the supporting governance. You will be confident and professional in communicating with all stakeholders, both locally and with members of the Senior Management Team. You will have extensive experience of network technologies and protocols within your native domain. You will have a strong understanding of the E2E service journeys. You will be able to adapt to emerging and evolving technologies, in line with the Technology Career Map. You will have the ability to work in a high-pressure environment. Self-driven attitude towards learning new skills and aiding the development of others. OS Administration: Strong system administration skills, across an array of orperating systems such as linux, windows etc. with a focus on performance optimisation, security, and automation. Cloud Computing: Strong understanding cloud computing and best practices. Programming Proficiency: Proficiency in at least one programming language, such as Python or Ansible, as well as a familiarity with CI/CD orchestration. Experience you'll have Incident response to resolution. You've advocated and applied technology where it has not been used previously. You've delivered results when the deliverables were unclear. You have worked in a high pressured operational environment Experince with IP networks, with a strong understanding of various TCP/IP protocols. Expertise in CI/CD pipelines and associated tools (e.g. GitLab CI). Proven experience in a fast-paced ISP setting, managing and troubleshooting large-scale networks. Experience with Linux system administration to a high standard with a focus on performance optimisation, security, and automation. Experience maintaining and deploying cloud computing infrastructure. Strong experience developing workflow automation using programming languages such as Python or Ansible. Experience in completing high impact changes in a live network and system environment. Experience in learning new technologies and driving the development of others. Benefits At BT, we entertain, educate and empower millions of people every single day. We're a brand built on connecting people - whether that's friends, family, businesses or communities. Working here, you'll receive an attractive salary and a range of competitive benefits, but - more than that - you'll be joining an ambitious organisation with a culture of togetherness, collaboration and inclusivity. Tailored training and development opportunities to continue to build your career 10% on target bonus 25 days' annual leave (not including bank holidays), increasing with service Life Assurance Pension scheme - If you pay in a minimum of 5% of your pensionable salary every month we will pay in 10% Direct Share scheme Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc. 50% off EE mobile pay monthly or SIM only plans Exclusive colleague discounts on our latest and greatest BT broadband packages BT TV, including TNT Sports and NOW entertainment Shared Parental leave - maximum amount of leave you can share with your partner is 50 weeks Our leadership standards Looking in: Leading inclusively and Safely I inspire and build trust through self-awareness, honesty and integrity. Owning outcomes I take the right decisions that benefit the broader organisation. Looking out: Delivering for the customer I execute brilliantly on clear priorities that add value to our customers and the wider business. Commercially savvy I demonstrate strong commercial focus, bringing an external perspective to decision-making. Looking to the future: Growth mindset I experiment and identify opportunities for growth for both myself and the organisation. Building for the future I build diverse future-ready teams where all individuals can be at their best.BT Group was the world's first telco and our heritage in the sector is unrivalled. As home to several of the UK's most recognised and cherished brands - BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business. Over the next two years, we will complete the UK's largest and most successful digital infrastructure project - connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other. While we are through the most capital-intensive phase