We have an exciting opportunity for an experienced Business Support Team Leader to join our friendly Business Support Team. You will be based three days per week in our Redhill office, supporting a team of six Administrators who provide administrative support across Redhill, Ewell and Chertsey. Working hours will be between 9am - 5pm Monday to Friday. Once your training is complete and the team feels fully supported, there may be flexibility to reduce the number of on-site days. In this role, you will provide day today leadership and back office support to ensure our Single Point of Access (SPA) service runs smoothly. This includes overseeing appointment booking processes, opening referrals, speaking with parents and carers, cancelling or rearranging appointments, and supporting the team to deliver high-quality, patient centred administration. We are looking for someone with leadership and management experience, excellent communication skills, and a proactive approach to supporting colleagues. You will play a key part in creating a positive, well organised and supportive environment for both the admin team and the families we serve. If you are a confident, people focused leader with experience in administrative services, wed love to hear from you Main duties of the job Provide supportive daytoday leadership for the administrative team, including supervision, onetoones, absence management, appraisals, training, and fair workload allocation. Communicate clearly, professionally and confidentially with colleagues, parents and external partners. Work closely with managers and senior practitioners to ensure referrals, appointments and service timelines are consistently met. Manage verbal and written communications, ensuring information is shared promptly and accurately. Represent the Business Support function at meetings, contributing to discussions and continuous service improvement. Use sound judgement to make decisions and identify when issues should be escalated to senior colleagues. Support recruitment activities, including shortlisting, interviewing and onboarding new team members as directed by the Business Support Manager. Prioritise your own workload while coordinating the teams tasks effectively in a busy, fastpaced environment. About us About the Company We change lives by transforming health and care. Established in 2006, we are one of the UKs leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do. Were committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. Were a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone. While it doesnt happen often, sometimes a role is very popular, and well need to close it earlier than the date weve shown here. If youre keen to join our team, wed love to hear from you so please apply as soon as you can. To find out more about HCRG Care Group, please visit Job responsibilities Salary starting from £26,250 with access to our group pension Free tea, coffee and milk at your base location Membership of My Reward Hub, giving you access to discounts on everyday purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you Access to your wages as you earn them to help cover lifes emergencies and avoid overdraft fees or high interest rates Online and face to face help with your mental and physical wellbeing from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our Outstanding learning and development team, The Learning Enterprise An open and just culture where youre encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care backed up by at least £100,000 of ringfenced innovation funding each year. Ideal Candidate Essential Good general education to at least GCSE level or equivalent, including Maths and English. Qualification in supervisory or line management / relevant experience to NVQ 4 or equivalent level. Administrative experience in a busy, customer facing environment. Line management experience. Excellent planning and organisational skills and ability to meet deadlines. High levels of computer literacy to include a good working knowledge of Microsoft Office packages incusing Outlook, Word, Excel. Ability to work as part of a team. Effective interpersonal and communication skills, both verbal and written. Ability to work with discretion, sensitivity and maintain confidentiality. Ability to prioritise and manage own workload and that of the team, in a busy environment. Experience of HR processes. Desirable Previous health or social care experience. Knowledge of clinical systems or databases Other requirements: the successful applicant will need to be a car driver Please see attached Job Description for full Personal Specification. Person Specification General Requirements Click Apply for this job above to view the Job Description on our career site Click Apply for this job above to view the Job Description on our career site Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Mar 06, 2026
Full time
We have an exciting opportunity for an experienced Business Support Team Leader to join our friendly Business Support Team. You will be based three days per week in our Redhill office, supporting a team of six Administrators who provide administrative support across Redhill, Ewell and Chertsey. Working hours will be between 9am - 5pm Monday to Friday. Once your training is complete and the team feels fully supported, there may be flexibility to reduce the number of on-site days. In this role, you will provide day today leadership and back office support to ensure our Single Point of Access (SPA) service runs smoothly. This includes overseeing appointment booking processes, opening referrals, speaking with parents and carers, cancelling or rearranging appointments, and supporting the team to deliver high-quality, patient centred administration. We are looking for someone with leadership and management experience, excellent communication skills, and a proactive approach to supporting colleagues. You will play a key part in creating a positive, well organised and supportive environment for both the admin team and the families we serve. If you are a confident, people focused leader with experience in administrative services, wed love to hear from you Main duties of the job Provide supportive daytoday leadership for the administrative team, including supervision, onetoones, absence management, appraisals, training, and fair workload allocation. Communicate clearly, professionally and confidentially with colleagues, parents and external partners. Work closely with managers and senior practitioners to ensure referrals, appointments and service timelines are consistently met. Manage verbal and written communications, ensuring information is shared promptly and accurately. Represent the Business Support function at meetings, contributing to discussions and continuous service improvement. Use sound judgement to make decisions and identify when issues should be escalated to senior colleagues. Support recruitment activities, including shortlisting, interviewing and onboarding new team members as directed by the Business Support Manager. Prioritise your own workload while coordinating the teams tasks effectively in a busy, fastpaced environment. About us About the Company We change lives by transforming health and care. Established in 2006, we are one of the UKs leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do. Were committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. Were a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone. While it doesnt happen often, sometimes a role is very popular, and well need to close it earlier than the date weve shown here. If youre keen to join our team, wed love to hear from you so please apply as soon as you can. To find out more about HCRG Care Group, please visit Job responsibilities Salary starting from £26,250 with access to our group pension Free tea, coffee and milk at your base location Membership of My Reward Hub, giving you access to discounts on everyday purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you Access to your wages as you earn them to help cover lifes emergencies and avoid overdraft fees or high interest rates Online and face to face help with your mental and physical wellbeing from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our Outstanding learning and development team, The Learning Enterprise An open and just culture where youre encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care backed up by at least £100,000 of ringfenced innovation funding each year. Ideal Candidate Essential Good general education to at least GCSE level or equivalent, including Maths and English. Qualification in supervisory or line management / relevant experience to NVQ 4 or equivalent level. Administrative experience in a busy, customer facing environment. Line management experience. Excellent planning and organisational skills and ability to meet deadlines. High levels of computer literacy to include a good working knowledge of Microsoft Office packages incusing Outlook, Word, Excel. Ability to work as part of a team. Effective interpersonal and communication skills, both verbal and written. Ability to work with discretion, sensitivity and maintain confidentiality. Ability to prioritise and manage own workload and that of the team, in a busy environment. Experience of HR processes. Desirable Previous health or social care experience. Knowledge of clinical systems or databases Other requirements: the successful applicant will need to be a car driver Please see attached Job Description for full Personal Specification. Person Specification General Requirements Click Apply for this job above to view the Job Description on our career site Click Apply for this job above to view the Job Description on our career site Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Abingdon School is seeking an Estates Administrator to join the team. Location: Park Road, Abingdon, Oxfordshire, OX14 1DE Job Type: Full Time, Permanent Working Hours: 08:30 to 17:00, Monday-Friday (with a 30 minutes unpaid lunch) Salary: £30,049 per annum Closing date: Wednesday 18 March 2026 (Midday) About Us: The Foundation comprises two schools: Abingdon School and Abingdon Prep School, as well as Abingdon School Enterprises. Abingdon School is a leading independent day and boarding school with more than 1,000 pupils aged 11-18. Currently a boys school, it will become co-educational from September 2026. Abingdon Prep School is a vibrant and warm day preparatory school with around 200 pupils aged 4-13 which has been co-educational since last year. Both Schools are situated in beautiful and extensive grounds, with the senior school in the heart of Abingdon on Thames, just south of Oxford, and the Prep School located a few miles away in nearby Frilford. Estates Administrator The Role: We are looking to appoint a proactive and dedicated Estates Administrator to join our friendly team. The purpose of the role is to support the Estates Manager and Head of Operations. Our ideal candidate will be highly organised with strong interpersonal skills and a flexible approach. If you are a positive team-player with excellent organisational and administrative skills, and have the ability to manage and prioritise across a range of different tasks, we would love to hear from you. Additional hours may be required on an adhoc basis during evenings and weekends for school events. Time in Lieu (TOIL) will be accrued for these extra hours. Estates Administrator Key Responsibilities: - Coordinate communication and workflow across Estates & Operations departments - Act as the main point of contact for maintenance and portering queries - Log, allocate, and track jobs via the helpdesk system, ensuring SLA compliance - Support Planned Preventative Maintenance (PPM), reactive works, and project planning - Maintain accurate asset registers, documentation, and organised digital records - Raise and allocate work and purchase orders to in-house teams and contractors - Vet third-party contractors, maintain DBS records, and ensure safeguarding compliance - Liaise with HR to coordinate training and maintain staff absence records - Support compliance requirements, emergency rotas, and operational reporting - Assist with events, waste management, pest control, key control, signage, and holiday lets Estates Administrator You: - A good standard of education - Strong administration skills - Ability to maintain and manage communication links with a variety of stakeholders - Excellent organisational skills - Ability to prioritise and work under pressure - Strong IT skills (the Foundation uses Google software) - Excellent customer service skills - Excellent team working skills and the ability to work in a collaborative manner Estates Administrator Benefits: - You'll get 25 days off paid time off each year plus bank holidays - Up to 14.1% employer pension contribution - Abingdon Foundation Death in Service Scheme - Employee Assistance Programme - Private healthcare insurance - We may be able to offer flexible working from home - Free use of leisure facilities with discounted exercise classes - Free lunches during term time - Cycle to work scheme - Christmas closure days - Discounted school fees (eligibility criteria apply) - There are regular staff social events and opportunities to join other staff - We offer free on-site parking and bike storage for all staff - We offer a range of online and in-person courses to staff for free including first aid, mental health first aid and health and safety courses We recognise the value of a diverse and inclusive workplace and are committed to equality of opportunity for all staff and job applicants. Early applications are encouraged. We may make an appointment prior to the advertised closing or interview dates. Closing date: Wednesday 18 March 2026 (Midday) Interview date: Wednesday 25 March 2026 Abingdon is committed to safeguarding the welfare of children and young people and expects all staff to share this commitment. All appointments are subject to a satisfactory enhanced DBS check. To submit your CV for this Estates Administrator opportunity please click Apply now!
Mar 06, 2026
Full time
Abingdon School is seeking an Estates Administrator to join the team. Location: Park Road, Abingdon, Oxfordshire, OX14 1DE Job Type: Full Time, Permanent Working Hours: 08:30 to 17:00, Monday-Friday (with a 30 minutes unpaid lunch) Salary: £30,049 per annum Closing date: Wednesday 18 March 2026 (Midday) About Us: The Foundation comprises two schools: Abingdon School and Abingdon Prep School, as well as Abingdon School Enterprises. Abingdon School is a leading independent day and boarding school with more than 1,000 pupils aged 11-18. Currently a boys school, it will become co-educational from September 2026. Abingdon Prep School is a vibrant and warm day preparatory school with around 200 pupils aged 4-13 which has been co-educational since last year. Both Schools are situated in beautiful and extensive grounds, with the senior school in the heart of Abingdon on Thames, just south of Oxford, and the Prep School located a few miles away in nearby Frilford. Estates Administrator The Role: We are looking to appoint a proactive and dedicated Estates Administrator to join our friendly team. The purpose of the role is to support the Estates Manager and Head of Operations. Our ideal candidate will be highly organised with strong interpersonal skills and a flexible approach. If you are a positive team-player with excellent organisational and administrative skills, and have the ability to manage and prioritise across a range of different tasks, we would love to hear from you. Additional hours may be required on an adhoc basis during evenings and weekends for school events. Time in Lieu (TOIL) will be accrued for these extra hours. Estates Administrator Key Responsibilities: - Coordinate communication and workflow across Estates & Operations departments - Act as the main point of contact for maintenance and portering queries - Log, allocate, and track jobs via the helpdesk system, ensuring SLA compliance - Support Planned Preventative Maintenance (PPM), reactive works, and project planning - Maintain accurate asset registers, documentation, and organised digital records - Raise and allocate work and purchase orders to in-house teams and contractors - Vet third-party contractors, maintain DBS records, and ensure safeguarding compliance - Liaise with HR to coordinate training and maintain staff absence records - Support compliance requirements, emergency rotas, and operational reporting - Assist with events, waste management, pest control, key control, signage, and holiday lets Estates Administrator You: - A good standard of education - Strong administration skills - Ability to maintain and manage communication links with a variety of stakeholders - Excellent organisational skills - Ability to prioritise and work under pressure - Strong IT skills (the Foundation uses Google software) - Excellent customer service skills - Excellent team working skills and the ability to work in a collaborative manner Estates Administrator Benefits: - You'll get 25 days off paid time off each year plus bank holidays - Up to 14.1% employer pension contribution - Abingdon Foundation Death in Service Scheme - Employee Assistance Programme - Private healthcare insurance - We may be able to offer flexible working from home - Free use of leisure facilities with discounted exercise classes - Free lunches during term time - Cycle to work scheme - Christmas closure days - Discounted school fees (eligibility criteria apply) - There are regular staff social events and opportunities to join other staff - We offer free on-site parking and bike storage for all staff - We offer a range of online and in-person courses to staff for free including first aid, mental health first aid and health and safety courses We recognise the value of a diverse and inclusive workplace and are committed to equality of opportunity for all staff and job applicants. Early applications are encouraged. We may make an appointment prior to the advertised closing or interview dates. Closing date: Wednesday 18 March 2026 (Midday) Interview date: Wednesday 25 March 2026 Abingdon is committed to safeguarding the welfare of children and young people and expects all staff to share this commitment. All appointments are subject to a satisfactory enhanced DBS check. To submit your CV for this Estates Administrator opportunity please click Apply now!
The Role We are transforming our Information Security program from a compliance-based checklist to a dynamic, risk-based operation. We are looking for a Senior Policy Administrator to lead the modernization of our governance framework.This is not a clerical role. You will not just be formatting Word documents. You will be a strategic partner to our Security Architecture and Engineering teams, translating complex technical controls (Cloud Security, Identity, Zero Trust) into clear, enforceable standards. You will serve as the bridge between "What the Framework says" (NIST/TPN) and "What the Architecture does." Key Responsibilities 1. Governance Framework Architecture Build the Engine: Design and maintain the comprehensive hierarchy of Information Security documents ( Policy o Standard o Procedure o Guideline ). Ensure the framework is scalable, searchable, and mapped to the NIST CSF 2.0 and ISO 27001 controls. Lifecycle Management: Move beyond "annual reviews." Implement a continuous review cycle triggered by architectural changes or emerging threats, ensuring our standards never drift from reality. 2. Security Architecture Collaboration (Critical) Technical Translation: Work side-by-side with Principal Security Architects to extract technical specifications (e.g., encryption algorithms, IAM protocols, cloud hardening baselines) and codify them into formal Security Standards . Reality Checks: Challenge the status quo. If a proposed policy cannot be technically enforced by the Architecture team, you are responsible for flagging the gap and negotiating a realistic control or a formal risk exception. Baseline Management: Assist Engineering in defining and documenting "Golden Image" and secure configuration baselines (CIS Benchmarks) that underpin the broader policy statements. 3. LogicGate & Tooling Administration Platform Architect: Serve as the primary architect for our LogicGate Risk Cloud Policy Module. You will design the metadata schema, automated workflows, and approval routing logic. Automated Assurance: Configure the tool to link Policies directly to Risks and Controls . When a Standard is updated, the tool should automatically flag related Risks for re-evaluation. 4. Compliance & TPN Alignment TPN "Gold Shield": Ensure all policies meet the strict physical and digital security requirements of the Trusted Partner Network (TPN) . You will be the authority on whether a policy change jeopardizes our "Gold Shield" status. Audit Defense: Maintain a "state of readiness" where policies are tagged with evidence requirements, allowing for rapid export during client or regulatory audits. Qualifications Required Experience: Experience: 5-8+ years in Information Security, GRC, or Technical Writing in a highly regulated technical environment. Frameworks: Expert-level knowledge of NIST CSF 2.0 , ISO 27001 , and NIST 800-53 . Familiarity with TPN (MPA) or SOC 2 is highly preferred. Technical Fluency: You do not need to be a coder, but you must understand core security concepts (e.g., SAML Container Security , Network Segmentation ) well enough to debate standards with Engineers. Skills & Competencies: LogicGate / GRC Tools: Proven experience configuring and managing enterprise GRC platforms (LogicGate, ServiceNow, Archer, OneTrust). Strategic Autonomy: Ability to manage the entire document lifecycle without micromanagement. You can sit in an Architecture Review Board meeting and identify policy impacts in real-time. Communication: Exceptional written communication skills with the ability to strip away "legalese" and write policies that developers can actually read and follow. Nice-to-Have: Certifications: CISA , CRISC , CISM , or CISSP . Experience in the Video Game, Media, or Software Development industries. Why This Role? You will be the "Legislator" of our security state. Instead of chasing signatures, you will be defining the rules of the road for a global creative organization. If you are tired of "paper compliance" and want to build a governance framework that actually improves security posture, this is the role for you.
Mar 05, 2026
Full time
The Role We are transforming our Information Security program from a compliance-based checklist to a dynamic, risk-based operation. We are looking for a Senior Policy Administrator to lead the modernization of our governance framework.This is not a clerical role. You will not just be formatting Word documents. You will be a strategic partner to our Security Architecture and Engineering teams, translating complex technical controls (Cloud Security, Identity, Zero Trust) into clear, enforceable standards. You will serve as the bridge between "What the Framework says" (NIST/TPN) and "What the Architecture does." Key Responsibilities 1. Governance Framework Architecture Build the Engine: Design and maintain the comprehensive hierarchy of Information Security documents ( Policy o Standard o Procedure o Guideline ). Ensure the framework is scalable, searchable, and mapped to the NIST CSF 2.0 and ISO 27001 controls. Lifecycle Management: Move beyond "annual reviews." Implement a continuous review cycle triggered by architectural changes or emerging threats, ensuring our standards never drift from reality. 2. Security Architecture Collaboration (Critical) Technical Translation: Work side-by-side with Principal Security Architects to extract technical specifications (e.g., encryption algorithms, IAM protocols, cloud hardening baselines) and codify them into formal Security Standards . Reality Checks: Challenge the status quo. If a proposed policy cannot be technically enforced by the Architecture team, you are responsible for flagging the gap and negotiating a realistic control or a formal risk exception. Baseline Management: Assist Engineering in defining and documenting "Golden Image" and secure configuration baselines (CIS Benchmarks) that underpin the broader policy statements. 3. LogicGate & Tooling Administration Platform Architect: Serve as the primary architect for our LogicGate Risk Cloud Policy Module. You will design the metadata schema, automated workflows, and approval routing logic. Automated Assurance: Configure the tool to link Policies directly to Risks and Controls . When a Standard is updated, the tool should automatically flag related Risks for re-evaluation. 4. Compliance & TPN Alignment TPN "Gold Shield": Ensure all policies meet the strict physical and digital security requirements of the Trusted Partner Network (TPN) . You will be the authority on whether a policy change jeopardizes our "Gold Shield" status. Audit Defense: Maintain a "state of readiness" where policies are tagged with evidence requirements, allowing for rapid export during client or regulatory audits. Qualifications Required Experience: Experience: 5-8+ years in Information Security, GRC, or Technical Writing in a highly regulated technical environment. Frameworks: Expert-level knowledge of NIST CSF 2.0 , ISO 27001 , and NIST 800-53 . Familiarity with TPN (MPA) or SOC 2 is highly preferred. Technical Fluency: You do not need to be a coder, but you must understand core security concepts (e.g., SAML Container Security , Network Segmentation ) well enough to debate standards with Engineers. Skills & Competencies: LogicGate / GRC Tools: Proven experience configuring and managing enterprise GRC platforms (LogicGate, ServiceNow, Archer, OneTrust). Strategic Autonomy: Ability to manage the entire document lifecycle without micromanagement. You can sit in an Architecture Review Board meeting and identify policy impacts in real-time. Communication: Exceptional written communication skills with the ability to strip away "legalese" and write policies that developers can actually read and follow. Nice-to-Have: Certifications: CISA , CRISC , CISM , or CISSP . Experience in the Video Game, Media, or Software Development industries. Why This Role? You will be the "Legislator" of our security state. Instead of chasing signatures, you will be defining the rules of the road for a global creative organization. If you are tired of "paper compliance" and want to build a governance framework that actually improves security posture, this is the role for you.
Senior Administrator - Temp To Perm Location: Farnham Salary: £16.00 - £18.00ph Hours: Full Time, Mon-Fri Type: Temp to Perm Our friendly client are looking for an Administrator. This role is ideal for someone who has experience with enterprise resource planning OR software systems such as SAGE, NetSuite, Access, Syspro, SAP. Skill Set: Strong organisational skills Must have ERP Experience CRM and Excel Experience Order Management Excellent Communication Skills Able to support departments with Administration duties
Mar 05, 2026
Full time
Senior Administrator - Temp To Perm Location: Farnham Salary: £16.00 - £18.00ph Hours: Full Time, Mon-Fri Type: Temp to Perm Our friendly client are looking for an Administrator. This role is ideal for someone who has experience with enterprise resource planning OR software systems such as SAGE, NetSuite, Access, Syspro, SAP. Skill Set: Strong organisational skills Must have ERP Experience CRM and Excel Experience Order Management Excellent Communication Skills Able to support departments with Administration duties
Senior Administrator Location: Farnham Hours: Full Time, Mon-Fri This role is ideal for someone who has experience with enterprise resource planning OR software systems such as SAGE, NetSuite, Access, Syspro, SAP. Skill Set: Strong organisational skills Must have ERP Experience CRM and Excel Experience Order Management Excellent Communication Skills Able to support departments with Administration duties
Mar 04, 2026
Full time
Senior Administrator Location: Farnham Hours: Full Time, Mon-Fri This role is ideal for someone who has experience with enterprise resource planning OR software systems such as SAGE, NetSuite, Access, Syspro, SAP. Skill Set: Strong organisational skills Must have ERP Experience CRM and Excel Experience Order Management Excellent Communication Skills Able to support departments with Administration duties
Senior Infrastructure & Directory Services Engineer - Defence Programme Location: Caerphilly (with travel to Defence/Ministry of Defence sites as required)Clearance: SC (must hold or be eligible); DV highly desirablePackage: £65,000 + Bonus + comprehensive benefitsWorking Pattern: Hybrid (Mon & Fri optional WFH)This is a fantastic opportunity for you, a Senior infrastructure and Director Services Engineer - or similar, to join a long?established, financially robust technology provider with comprehensive experience delivering secure IT solutions across the UK public sector. The Opportunity A major Defence customer is undertaking an extensive programme to build a secure, on?premise, multi?domain virtualised infrastructure that underpins mission?critical and operational capabilities. As a Senior Infrastructure & Directory Services Engineer, you will design, implement, and support enterprise services across several secure domains - including Active Directory, identity services, Windows Server, DNS/DHCP, PKI, authentication platforms, and related Microsoft ecosystem components. Key Responsibilities - Architect, manage, and maintain multi?site Active Directory environments- Administer DNS, DHCP, and PKI in secure operational environments- Design and enforce Group Policy Objects (GPOs)- Manage Web Application Proxy (WAP), RDS, and federation services- Ensure alignment with MOD security standards- Participate in design reviews and Change Advisory Boards (CAB)- Work closely with security, cloud, networking, Linux, and virtualisation teams- Monitor performance using Splunk, event logging, and PowerShell automation- Automate tasks using PowerShell (essential) or Ansible (desirable) Essential Skills & Experience - Multi?site Active Directory support- Windows Server, DNS, DHCP- GPO design and troubleshooting- PKI and certificate services- Web Application Proxy & RDS- Strong PowerShell scripting- Working in a Defence or Government environment Desirable Skills - Defence sector experience- VMware vSphere, vCenter, ESXi; awareness of NSX?T- SIEM/monitoring experience- Ansible or other automation tools- Linux/Unix integration with AD- Secure WAN technologies (BGP/MPLS/VPN)- Existing SC/DV clearance Qualifications - Microsoft Identity & Access Administrator (or equivalent)- ITIL v4 Foundation or higher- Degree in Computer Science or equivalent experience Personal Attributes - Customer?focused and committed to service excellence- Strong ownership and reliability- Willingness to challenge established practices- Driven, proactive, and collaborativeIf you are a Senior Infrastructure and Director Services Engineer or similar, with a background in Defence, then please send your CV to me today as this will go quickly.
Mar 04, 2026
Full time
Senior Infrastructure & Directory Services Engineer - Defence Programme Location: Caerphilly (with travel to Defence/Ministry of Defence sites as required)Clearance: SC (must hold or be eligible); DV highly desirablePackage: £65,000 + Bonus + comprehensive benefitsWorking Pattern: Hybrid (Mon & Fri optional WFH)This is a fantastic opportunity for you, a Senior infrastructure and Director Services Engineer - or similar, to join a long?established, financially robust technology provider with comprehensive experience delivering secure IT solutions across the UK public sector. The Opportunity A major Defence customer is undertaking an extensive programme to build a secure, on?premise, multi?domain virtualised infrastructure that underpins mission?critical and operational capabilities. As a Senior Infrastructure & Directory Services Engineer, you will design, implement, and support enterprise services across several secure domains - including Active Directory, identity services, Windows Server, DNS/DHCP, PKI, authentication platforms, and related Microsoft ecosystem components. Key Responsibilities - Architect, manage, and maintain multi?site Active Directory environments- Administer DNS, DHCP, and PKI in secure operational environments- Design and enforce Group Policy Objects (GPOs)- Manage Web Application Proxy (WAP), RDS, and federation services- Ensure alignment with MOD security standards- Participate in design reviews and Change Advisory Boards (CAB)- Work closely with security, cloud, networking, Linux, and virtualisation teams- Monitor performance using Splunk, event logging, and PowerShell automation- Automate tasks using PowerShell (essential) or Ansible (desirable) Essential Skills & Experience - Multi?site Active Directory support- Windows Server, DNS, DHCP- GPO design and troubleshooting- PKI and certificate services- Web Application Proxy & RDS- Strong PowerShell scripting- Working in a Defence or Government environment Desirable Skills - Defence sector experience- VMware vSphere, vCenter, ESXi; awareness of NSX?T- SIEM/monitoring experience- Ansible or other automation tools- Linux/Unix integration with AD- Secure WAN technologies (BGP/MPLS/VPN)- Existing SC/DV clearance Qualifications - Microsoft Identity & Access Administrator (or equivalent)- ITIL v4 Foundation or higher- Degree in Computer Science or equivalent experience Personal Attributes - Customer?focused and committed to service excellence- Strong ownership and reliability- Willingness to challenge established practices- Driven, proactive, and collaborativeIf you are a Senior Infrastructure and Director Services Engineer or similar, with a background in Defence, then please send your CV to me today as this will go quickly.
Customer Success Manager Financial Services SaaS London / Hybrid £75,000 - £100,000 + Bonus + Benefits This is a newly created role within a newly formed Customer Success function, designed to support the next phase of growth for a well-established financial-services technology platform. The team will scale in three clear phases: Build the foundation - establish trusted, senior client relationships and embed best-practice platform usage Drive adoption and value - ensure clients are using the platform correctly, consistently, and in line with their operating model Commercial growth - identify and execute upsell and cross-sell opportunities as accounts mature and usage deepens You will sit post-implementation, owning the long-term client relationship and acting as a trusted advisor across business, operational, and technical stakeholders. This role has genuine influence: shaping how Customer Success operates today, and how the function evolves as the business scales. The Role Own and manage a portfolio of financial-services clients post go-live Develop a deep understanding of each client's operating model, workflows, and success criteria Drive platform adoption, value realisation, and long-term retention Act as a strategic partner to clients as their requirements evolve Lead regular client reviews, health checks, and success planning sessions Monitor usage, adoption, and risk signals to proactively address issues Own renewals and identify value-led expansion opportunities Work closely with Implementation, Product, Support, and Sales to deliver a joined-up client experience Feed structured customer insight back into Product and Engineering teams Building the Function Help define Customer Success processes, playbooks, and best practice Contribute to success metrics, reporting, and tooling Act as the voice of the customer internally Support the evolution of the function as the team grows in size and scope Required Experience Strong background in financial services Proven experience in Customer Success, Account Management, Relationship Management, or Consulting Demonstrable experience owning long-term client relationships in a B2B SaaS or enterprise technology environment Solid understanding of fund managers, fund administrators, and settlement processes Comfortable engaging with senior, technical, and operational stakeholders Able to translate complex platforms into clear commercial and operational value Structured, proactive, and outcome-focused approach Comfortable operating in a scaling business where processes are still being defined Compensation & Benefits Base salary: £75,000 - £100,000 Performance-linked bonus Comprehensive benefits package Flexible, hybrid working Strong investment in learning, development, and career progression Please contact Ian Bailey at Harrington Starr for full details
Mar 03, 2026
Full time
Customer Success Manager Financial Services SaaS London / Hybrid £75,000 - £100,000 + Bonus + Benefits This is a newly created role within a newly formed Customer Success function, designed to support the next phase of growth for a well-established financial-services technology platform. The team will scale in three clear phases: Build the foundation - establish trusted, senior client relationships and embed best-practice platform usage Drive adoption and value - ensure clients are using the platform correctly, consistently, and in line with their operating model Commercial growth - identify and execute upsell and cross-sell opportunities as accounts mature and usage deepens You will sit post-implementation, owning the long-term client relationship and acting as a trusted advisor across business, operational, and technical stakeholders. This role has genuine influence: shaping how Customer Success operates today, and how the function evolves as the business scales. The Role Own and manage a portfolio of financial-services clients post go-live Develop a deep understanding of each client's operating model, workflows, and success criteria Drive platform adoption, value realisation, and long-term retention Act as a strategic partner to clients as their requirements evolve Lead regular client reviews, health checks, and success planning sessions Monitor usage, adoption, and risk signals to proactively address issues Own renewals and identify value-led expansion opportunities Work closely with Implementation, Product, Support, and Sales to deliver a joined-up client experience Feed structured customer insight back into Product and Engineering teams Building the Function Help define Customer Success processes, playbooks, and best practice Contribute to success metrics, reporting, and tooling Act as the voice of the customer internally Support the evolution of the function as the team grows in size and scope Required Experience Strong background in financial services Proven experience in Customer Success, Account Management, Relationship Management, or Consulting Demonstrable experience owning long-term client relationships in a B2B SaaS or enterprise technology environment Solid understanding of fund managers, fund administrators, and settlement processes Comfortable engaging with senior, technical, and operational stakeholders Able to translate complex platforms into clear commercial and operational value Structured, proactive, and outcome-focused approach Comfortable operating in a scaling business where processes are still being defined Compensation & Benefits Base salary: £75,000 - £100,000 Performance-linked bonus Comprehensive benefits package Flexible, hybrid working Strong investment in learning, development, and career progression Please contact Ian Bailey at Harrington Starr for full details
Our Customer Success team is committed to helping customers maximize the value of Asana as both a technology platform and a holistic approach to collaboration. From high touch to scalable success, our goal is to deepen the usage of the whole work graph, resulting in delivering unmatched value with scalability and consistency. We strive to help all of our customers, across countries, industries, and functions, get off on the right foot and continue to get the most value out of Asana over time. We are looking for a Strategic Customer Success Manager (CSM) to help support and grow our largest and most strategic customers. As a Strategic CSM, you'll guide a portfolio of customers to deploy Asana successfully, adopt it widely across their organisation, and ensure they continuously gain business value from Asana. By engaging your customers using a consultative approach, you'll position yourself a strategic partner and serve as the trusted point of contact across their lifecycle: onboarding, value creation and renewal. Equipped with the knowledge of what it takes for customers to succeed with Asana, you will serve as the voice of your customers cross-functionally, providing feedback to the Product team and broader business. To the entire Asana team, you'll exemplify an empathetic, customer centric perspective. This role is based in our London office with an office centric hybrid schedule. The standard in office days are Monday, Tuesday and Thursday. Most Asanas have the option to work from home on Wednesdays and Fridays. If you're interviewing for this role, your Talent Acquisition Partner will share more about the in office requirements. What you'll achieve: Develop, nurture and own relationships at every level of the organisation with a focus on senior level and decision making stakeholders (i.e. C Level) serving as a trusted advisor on the collaborative work management space Partner with customers to identify their strategic goals and co create Success Plans with clear success metrics and engagement strategies Execute on all phases of the customer journey; ensuring value through deployment strategies, change management, workflow design, business reviews and roadmap consultations Collaborate with Sales to develop strategic account plans, nurture executive relationships, manage renewals and explore expansion opportunities Develop and maintain an internal Champion Network or Centre of Excellence within the customer's organisation to help foster customer advocacy and facilitate customer testimonials or case studies Analyse customer usage to identify trends and drive targeted campaigns for enhanced engagement and product adoption to proactively identify risks and lead internal teams to create and execute corrective plans Identify and forecast risk while proactively identifying and mitigating risks to drive customer satisfaction and long term success Serve as the voice of your customers by surfacing key trends and insights to R&D and business teams based on your knowledge of customer's needs Travel and meet customers on site up to 25% of the time About you: 5+ years of demonstrated success in a SaaS based Customer Success or Account Management role Proven track record managing large, complex enterprise accounts, driving both product led and sales led growth initiatives, and overseeing enterprise wide technology implementations across diverse stakeholder groups - from C Suite executives to functional leaders and administrators Ability to run C Suite level business reviews and craft compelling value narratives, align initiatives to OKRs/KPIs, influence decisions without direct authority and deliver exceptional storytelling around impact and ROI Experience managing a book of high value customer relationships. You're able to drive customer success and align within complex organizational structures, building trust with a broad range of stakeholders, from C Suite Executives, Department Leads, to day to day Asana users Customer centric at your core. You're devoted to ensuring our customers' success and adoption of Asana and advocate for regional customers' needs Strong cross functional collaborator with experience partnering with Account Executives or Partners to provide a high quality, thoughtful customer experience Self motivated, proactive team player. You have a bias for action and work effectively in a highly ambiguous, ever changing environment. You're able to zoom into granular details and also zoom out to understand the larger strategy and philosophy of how and why decisions are made Driven, process oriented person. You're able to effectively balance competing priorities and make decisions that best support the customer, the team, and Asana. Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision making At Asana, we're committed to building teams that include a variety of backgrounds, perspectives, and skills, as this is critical to helping us achieve our mission. If you're interested in this role and don't meet every listed requirement, we still encourage you to apply. What we'll offer Our comprehensive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission. We believe that compensation should be reflective of the value you create relative to the market value of your role. To ensure pay is fair and not impacted by biases, we're committed to looking at market value which is why we check ourselves and conduct a yearly pay equity audit. For this role, the estimated base salary range is between £104,000 - £118,400. The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the base salary range for this role may be modified. In addition to base salary, your compensation package will include additional components such as equity, sales incentive pay and benefits. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role. We strive to provide equitable and competitive benefits packages that support our employees worldwide and include: Mental health, wellness & fitness benefits Career coaching & support Inclusive family building benefits Long term savings or retirement plans In office culinary options to cater to your dietary preferences These are just some of the benefits we offer, and benefits may vary based on role, country, and local regulations. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role. About us Asana is a leading platform for human + AI collaboration. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named to Fortune's Best Workplaces for 7+ years and recognized by Fast Company, Forbes, and Gartner for excellence in workplace culture and innovation. We offer an exceptional office centric culture while adopting the best elements of hybrid models to ensure that every one of our global team members can work together effortlessly. With 13+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong. Join Asana's Talent Network to stay up to date on job opportunities and life at Asana.
Mar 01, 2026
Full time
Our Customer Success team is committed to helping customers maximize the value of Asana as both a technology platform and a holistic approach to collaboration. From high touch to scalable success, our goal is to deepen the usage of the whole work graph, resulting in delivering unmatched value with scalability and consistency. We strive to help all of our customers, across countries, industries, and functions, get off on the right foot and continue to get the most value out of Asana over time. We are looking for a Strategic Customer Success Manager (CSM) to help support and grow our largest and most strategic customers. As a Strategic CSM, you'll guide a portfolio of customers to deploy Asana successfully, adopt it widely across their organisation, and ensure they continuously gain business value from Asana. By engaging your customers using a consultative approach, you'll position yourself a strategic partner and serve as the trusted point of contact across their lifecycle: onboarding, value creation and renewal. Equipped with the knowledge of what it takes for customers to succeed with Asana, you will serve as the voice of your customers cross-functionally, providing feedback to the Product team and broader business. To the entire Asana team, you'll exemplify an empathetic, customer centric perspective. This role is based in our London office with an office centric hybrid schedule. The standard in office days are Monday, Tuesday and Thursday. Most Asanas have the option to work from home on Wednesdays and Fridays. If you're interviewing for this role, your Talent Acquisition Partner will share more about the in office requirements. What you'll achieve: Develop, nurture and own relationships at every level of the organisation with a focus on senior level and decision making stakeholders (i.e. C Level) serving as a trusted advisor on the collaborative work management space Partner with customers to identify their strategic goals and co create Success Plans with clear success metrics and engagement strategies Execute on all phases of the customer journey; ensuring value through deployment strategies, change management, workflow design, business reviews and roadmap consultations Collaborate with Sales to develop strategic account plans, nurture executive relationships, manage renewals and explore expansion opportunities Develop and maintain an internal Champion Network or Centre of Excellence within the customer's organisation to help foster customer advocacy and facilitate customer testimonials or case studies Analyse customer usage to identify trends and drive targeted campaigns for enhanced engagement and product adoption to proactively identify risks and lead internal teams to create and execute corrective plans Identify and forecast risk while proactively identifying and mitigating risks to drive customer satisfaction and long term success Serve as the voice of your customers by surfacing key trends and insights to R&D and business teams based on your knowledge of customer's needs Travel and meet customers on site up to 25% of the time About you: 5+ years of demonstrated success in a SaaS based Customer Success or Account Management role Proven track record managing large, complex enterprise accounts, driving both product led and sales led growth initiatives, and overseeing enterprise wide technology implementations across diverse stakeholder groups - from C Suite executives to functional leaders and administrators Ability to run C Suite level business reviews and craft compelling value narratives, align initiatives to OKRs/KPIs, influence decisions without direct authority and deliver exceptional storytelling around impact and ROI Experience managing a book of high value customer relationships. You're able to drive customer success and align within complex organizational structures, building trust with a broad range of stakeholders, from C Suite Executives, Department Leads, to day to day Asana users Customer centric at your core. You're devoted to ensuring our customers' success and adoption of Asana and advocate for regional customers' needs Strong cross functional collaborator with experience partnering with Account Executives or Partners to provide a high quality, thoughtful customer experience Self motivated, proactive team player. You have a bias for action and work effectively in a highly ambiguous, ever changing environment. You're able to zoom into granular details and also zoom out to understand the larger strategy and philosophy of how and why decisions are made Driven, process oriented person. You're able to effectively balance competing priorities and make decisions that best support the customer, the team, and Asana. Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision making At Asana, we're committed to building teams that include a variety of backgrounds, perspectives, and skills, as this is critical to helping us achieve our mission. If you're interested in this role and don't meet every listed requirement, we still encourage you to apply. What we'll offer Our comprehensive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission. We believe that compensation should be reflective of the value you create relative to the market value of your role. To ensure pay is fair and not impacted by biases, we're committed to looking at market value which is why we check ourselves and conduct a yearly pay equity audit. For this role, the estimated base salary range is between £104,000 - £118,400. The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the base salary range for this role may be modified. In addition to base salary, your compensation package will include additional components such as equity, sales incentive pay and benefits. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role. We strive to provide equitable and competitive benefits packages that support our employees worldwide and include: Mental health, wellness & fitness benefits Career coaching & support Inclusive family building benefits Long term savings or retirement plans In office culinary options to cater to your dietary preferences These are just some of the benefits we offer, and benefits may vary based on role, country, and local regulations. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role. About us Asana is a leading platform for human + AI collaboration. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named to Fortune's Best Workplaces for 7+ years and recognized by Fast Company, Forbes, and Gartner for excellence in workplace culture and innovation. We offer an exceptional office centric culture while adopting the best elements of hybrid models to ensure that every one of our global team members can work together effortlessly. With 13+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong. Join Asana's Talent Network to stay up to date on job opportunities and life at Asana.
HALOS is an advanced body camera and cloud software scaleup, working with some of the biggest names in security, services, and law enforcement. At HALO, we're passionate about safety and innovation, constantly staying ahead of threats and reducing risk. What sets HALOS apart is not just the cutting edge technology we develop but the culture we've nurtured. Our team embodies openness, transparency, and a "one team" spirit. We're a group of passionate individuals, all working on exciting and impactful projects. Here, you'll find an environment that fosters collaboration, creativity, and a shared sense of purpose. HALOS is seeking a senior Customer Success Manager (CSM) - Strategic Accounts to own adoption, utilisation, and commercial outcomes across our largest and most complex customers, including a major retailer and a large fast food (QSR) chain. This role is explicitly adoption and outcomes focused and commercially accountable. The Strategic CSM owns renewals and expansion (upsell) motions for their accounts, using utilisation, evidence creation, and demonstrated value as the foundation for commercial success. This is not a support role. Success is defined by measurable end user utilisation, consistent behavioural adoption, evidence based value, renewal retention, and thoughtful account growth. Key Responsibilities Drive End User Adoption & Utilisation (Primary Accountability) Own utilisation outcomes, not just customer satisfaction or activity. Execute against the HALOS utilisation framework: Assignment - devices correctly assigned, activated, and deployed Activity - meaningful, appropriate recording behaviour Consistency - normalised usage across shifts, roles, and locations Evidence - footage actively reviewed, bookmarked, shared, and operationalised Identify and remediate zero recording and low usage cohorts as leading indicators of churn risk. Establish realistic utilisation benchmarks based on workforce size, role type, and operating patterns. Strategic Account Ownership Serve as the primary post sale owner for strategic enterprise customers. Build strong relationships with executive sponsors and senior stakeholders, including Operations, Safety, Loss Prevention, HR, Legal, and Compliance. Translate customer objectives (safety, de escalation, incident reduction, accountability, training, liability mitigation) into clear, measurable HALOS outcomes. Lead structured Quarterly Business Reviews (QBRs) focused on utilisation, evidence creation, risk, and commercial outcomes. Change Management & Workforce Enablement Lead adoption and enablement strategies across large, distributed frontline workforces. Partner with customer leadership to: Position body worn cameras positively with employees Address cultural, regulatory, and privacy considerations (including UK specific requirements) Reinforce expected behaviours and operational usage norms Ensure customer administrators are equipped to actively manage adoption, not passively maintain the platform. Proactive Risk Management Identify early indicators of disengagement, misalignment, or adoption breakdown. Intervene early to correct course before issues escalates. Own customer health holistically - behavioural, operational, executive, and commercial. Commercial Ownership: Renewals & Expansion Own end to end renewal responsibility for assigned strategic accounts, including forecasting, renewal strategy, and execution. Own expansion and upsell motions, identifying opportunities grounded in proven adoption, utilisation, and value. Develop and present commercial proposals supported by utilisation data, evidence outcomes, and executive level ROI narratives. Partner with Sales leadership as appropriate, while retaining primary accountability for renewal and expansion outcomes. Ensure expansions are operationally ready and adoption led, avoiding unused or under utilised licences. Cross Functional Leadership Work closely with Enablement (workforce rollout and behavioural adoption), Support (ensuring break/fix is fully owned by Support without consuming CS capacity), and Product (structured feedback from enterprise scale, frontline use cases). Maintain clear ownership boundaries and minimise internal handoffs. Experience & Qualifications 8-10 years experience in Customer Success, Account Management, or related roles within B2B SaaS or hardware enabled SaaS Proven track record owning renewals and expansion, not merely supporting Sales led motions Experience managing large, complex, multi site enterprise customers Strong commercial acumen paired with adoption led success Comfortable operating at both executive and frontline operational levels Based in the Greater London area, with flexibility to travel as required What Success Looks Like High, consistent end user utilisation and evidence creation Strong renewal rates driven by demonstrated value Predictable, thoughtful expansion rooted in adoption Clear executive alignment and commercial credibility Customers who view HALOS as a strategic, commercial impacting partner Benefits Generous Annual Leave Allowance Competitive salary and commission/bonus package Learning and Development opportunities Private Health Insurance Cycle to work scheme Home & Tech scheme Regular company events and social initiatives The HALOS Hiring Process Application: 30 minute introductory meeting with the recruiting team 45 minute Interview with department hiring manager 30 minute meeting with wider department Offer! Diversity & Inclusion We're an Equal Opportunity Employer and embrace a diversity of backgrounds, cultures, and perspectives. We do not discriminate on the basis of race, colour, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law.
Feb 28, 2026
Full time
HALOS is an advanced body camera and cloud software scaleup, working with some of the biggest names in security, services, and law enforcement. At HALO, we're passionate about safety and innovation, constantly staying ahead of threats and reducing risk. What sets HALOS apart is not just the cutting edge technology we develop but the culture we've nurtured. Our team embodies openness, transparency, and a "one team" spirit. We're a group of passionate individuals, all working on exciting and impactful projects. Here, you'll find an environment that fosters collaboration, creativity, and a shared sense of purpose. HALOS is seeking a senior Customer Success Manager (CSM) - Strategic Accounts to own adoption, utilisation, and commercial outcomes across our largest and most complex customers, including a major retailer and a large fast food (QSR) chain. This role is explicitly adoption and outcomes focused and commercially accountable. The Strategic CSM owns renewals and expansion (upsell) motions for their accounts, using utilisation, evidence creation, and demonstrated value as the foundation for commercial success. This is not a support role. Success is defined by measurable end user utilisation, consistent behavioural adoption, evidence based value, renewal retention, and thoughtful account growth. Key Responsibilities Drive End User Adoption & Utilisation (Primary Accountability) Own utilisation outcomes, not just customer satisfaction or activity. Execute against the HALOS utilisation framework: Assignment - devices correctly assigned, activated, and deployed Activity - meaningful, appropriate recording behaviour Consistency - normalised usage across shifts, roles, and locations Evidence - footage actively reviewed, bookmarked, shared, and operationalised Identify and remediate zero recording and low usage cohorts as leading indicators of churn risk. Establish realistic utilisation benchmarks based on workforce size, role type, and operating patterns. Strategic Account Ownership Serve as the primary post sale owner for strategic enterprise customers. Build strong relationships with executive sponsors and senior stakeholders, including Operations, Safety, Loss Prevention, HR, Legal, and Compliance. Translate customer objectives (safety, de escalation, incident reduction, accountability, training, liability mitigation) into clear, measurable HALOS outcomes. Lead structured Quarterly Business Reviews (QBRs) focused on utilisation, evidence creation, risk, and commercial outcomes. Change Management & Workforce Enablement Lead adoption and enablement strategies across large, distributed frontline workforces. Partner with customer leadership to: Position body worn cameras positively with employees Address cultural, regulatory, and privacy considerations (including UK specific requirements) Reinforce expected behaviours and operational usage norms Ensure customer administrators are equipped to actively manage adoption, not passively maintain the platform. Proactive Risk Management Identify early indicators of disengagement, misalignment, or adoption breakdown. Intervene early to correct course before issues escalates. Own customer health holistically - behavioural, operational, executive, and commercial. Commercial Ownership: Renewals & Expansion Own end to end renewal responsibility for assigned strategic accounts, including forecasting, renewal strategy, and execution. Own expansion and upsell motions, identifying opportunities grounded in proven adoption, utilisation, and value. Develop and present commercial proposals supported by utilisation data, evidence outcomes, and executive level ROI narratives. Partner with Sales leadership as appropriate, while retaining primary accountability for renewal and expansion outcomes. Ensure expansions are operationally ready and adoption led, avoiding unused or under utilised licences. Cross Functional Leadership Work closely with Enablement (workforce rollout and behavioural adoption), Support (ensuring break/fix is fully owned by Support without consuming CS capacity), and Product (structured feedback from enterprise scale, frontline use cases). Maintain clear ownership boundaries and minimise internal handoffs. Experience & Qualifications 8-10 years experience in Customer Success, Account Management, or related roles within B2B SaaS or hardware enabled SaaS Proven track record owning renewals and expansion, not merely supporting Sales led motions Experience managing large, complex, multi site enterprise customers Strong commercial acumen paired with adoption led success Comfortable operating at both executive and frontline operational levels Based in the Greater London area, with flexibility to travel as required What Success Looks Like High, consistent end user utilisation and evidence creation Strong renewal rates driven by demonstrated value Predictable, thoughtful expansion rooted in adoption Clear executive alignment and commercial credibility Customers who view HALOS as a strategic, commercial impacting partner Benefits Generous Annual Leave Allowance Competitive salary and commission/bonus package Learning and Development opportunities Private Health Insurance Cycle to work scheme Home & Tech scheme Regular company events and social initiatives The HALOS Hiring Process Application: 30 minute introductory meeting with the recruiting team 45 minute Interview with department hiring manager 30 minute meeting with wider department Offer! Diversity & Inclusion We're an Equal Opportunity Employer and embrace a diversity of backgrounds, cultures, and perspectives. We do not discriminate on the basis of race, colour, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law.
Salesforce Lead Developer Here at Cognizant, we work with clients across the UK to help modernise their businesses. Cognizant's Salesforce services span across Consulting & Advisory services, design, implementation, and continuous value enhancement. Our customers especially value our ability to provide Salesforce advisory and execution capabilities for complex end-to-end multi-cloud, multi country deployments across the entire spectrum of Customer Experience (CX), be it Sales, Service (including Field Service), Marketing, Commerce, Analytics & Integration. Our dedicated Salesforce practice harnesses the full power of Salesforce products and innovations, while leveraging our design thinking, consultive approach, and CX expertise to create new digital experiences for customers. We are currently recruiting a Salesforce Lead Developer to join our team. In this hands on role, you will provide day to day technical leadership within a scrum team delivering enhancements to a Salesforce org used by both internal and external users. This role combines senior level development capability with technical governance, code quality ownership, and delivery leadership. The successful candidate will lead by example: designing, building, reviewing, and deploying Salesforce solutions while ensuring alignment with Salesforce best practices. This is not a pure management role - the Technical Lead is expected to be actively coding, reviewing work, shaping technical decisions, and driving continuous improvement across the team. This role is based in London and requires travel to the client's office 2 times/ week. Key responsibilities Serve as the technical lead within a scrum team, overseeing Salesforce configuration, custom development, and hands on coding across Apex, Lightning Web Components, and integrations. Lead solution design for stories and epics, ensuring scalable, secure, and compliant designs, while conducting Proofs of Concept to validate approaches and reduce delivery risks. Own and maintain code quality across the team by enforcing Salesforce best practices, conducting structured peer reviews, and ensuring robust testing and documentation. Support DevOps activities, including deployments using tools like Copado and codescan.io, and participate in release readiness, governance forums, and management of data model changes. Actively engage in agile ceremonies, providing constructive input during planning, challenging estimates, and ensuring that all work items meet the Definition of Ready and Done. Maintain transparency of technical risks and impediments, and drive continuous improvement actions identified in retrospectives. What will make you successful You will need to hold the following certifications: Salesforce Administrator, Platform App Builder, Platform Developer I, Platform Developer II. Salesforce technical leadership capability in enterprise environments. Extensive hands on experience with Apex, Lightning Web Components (LWC)/Aura, Salesforce configuration and data model design. Understanding of Salesforce architecture, Service Cloud, Experience Cloud, Salesforce Classic (where applicable), Agentforce Public Services (and Omnistudio). Good knowledge of DevOps processes and CI/CD in Salesforce environments. Documentation skills, able to communicate designs to both technical and non-technical audiences. Ability to collaborate effectively with Product Owners, testers, architects, and governance stakeholders. Secure by design mindset, with consideration of data protection and regulatory controls.
Feb 26, 2026
Full time
Salesforce Lead Developer Here at Cognizant, we work with clients across the UK to help modernise their businesses. Cognizant's Salesforce services span across Consulting & Advisory services, design, implementation, and continuous value enhancement. Our customers especially value our ability to provide Salesforce advisory and execution capabilities for complex end-to-end multi-cloud, multi country deployments across the entire spectrum of Customer Experience (CX), be it Sales, Service (including Field Service), Marketing, Commerce, Analytics & Integration. Our dedicated Salesforce practice harnesses the full power of Salesforce products and innovations, while leveraging our design thinking, consultive approach, and CX expertise to create new digital experiences for customers. We are currently recruiting a Salesforce Lead Developer to join our team. In this hands on role, you will provide day to day technical leadership within a scrum team delivering enhancements to a Salesforce org used by both internal and external users. This role combines senior level development capability with technical governance, code quality ownership, and delivery leadership. The successful candidate will lead by example: designing, building, reviewing, and deploying Salesforce solutions while ensuring alignment with Salesforce best practices. This is not a pure management role - the Technical Lead is expected to be actively coding, reviewing work, shaping technical decisions, and driving continuous improvement across the team. This role is based in London and requires travel to the client's office 2 times/ week. Key responsibilities Serve as the technical lead within a scrum team, overseeing Salesforce configuration, custom development, and hands on coding across Apex, Lightning Web Components, and integrations. Lead solution design for stories and epics, ensuring scalable, secure, and compliant designs, while conducting Proofs of Concept to validate approaches and reduce delivery risks. Own and maintain code quality across the team by enforcing Salesforce best practices, conducting structured peer reviews, and ensuring robust testing and documentation. Support DevOps activities, including deployments using tools like Copado and codescan.io, and participate in release readiness, governance forums, and management of data model changes. Actively engage in agile ceremonies, providing constructive input during planning, challenging estimates, and ensuring that all work items meet the Definition of Ready and Done. Maintain transparency of technical risks and impediments, and drive continuous improvement actions identified in retrospectives. What will make you successful You will need to hold the following certifications: Salesforce Administrator, Platform App Builder, Platform Developer I, Platform Developer II. Salesforce technical leadership capability in enterprise environments. Extensive hands on experience with Apex, Lightning Web Components (LWC)/Aura, Salesforce configuration and data model design. Understanding of Salesforce architecture, Service Cloud, Experience Cloud, Salesforce Classic (where applicable), Agentforce Public Services (and Omnistudio). Good knowledge of DevOps processes and CI/CD in Salesforce environments. Documentation skills, able to communicate designs to both technical and non-technical audiences. Ability to collaborate effectively with Product Owners, testers, architects, and governance stakeholders. Secure by design mindset, with consideration of data protection and regulatory controls.
Senior Linux Infrastructure Engineer Senior Engineer, Infrastructure Operations - LINUX Summer-Browning Associates is currently supporting our central government client, which is seeking a Senior Linux Infrastructure Engineer for an initial six-month assignment, with the option to extend. Location: Milton Keynes - Hybrid working The ideal candidate will hold an active security clearance and possess a strong background in Linux engineering, demonstrating the following skills and experience: Experience supporting enterprise Linux platforms in public sector secure environments. Extensive knowledge of system stability, performance, security, and troubleshooting across a range of Linux-based services. Significant experience in delivering Linux-based development activities, which include building and maintaining development environments, as well as containerising applications and services. Desirable qualifications include: RHCSA - Red Hat Certified System Administrator, Red Hat Certified Engineer or LFCS - Linux Foundation Certified System Administrator To apply, please submit your latest CV for review.
Feb 15, 2026
Contractor
Senior Linux Infrastructure Engineer Senior Engineer, Infrastructure Operations - LINUX Summer-Browning Associates is currently supporting our central government client, which is seeking a Senior Linux Infrastructure Engineer for an initial six-month assignment, with the option to extend. Location: Milton Keynes - Hybrid working The ideal candidate will hold an active security clearance and possess a strong background in Linux engineering, demonstrating the following skills and experience: Experience supporting enterprise Linux platforms in public sector secure environments. Extensive knowledge of system stability, performance, security, and troubleshooting across a range of Linux-based services. Significant experience in delivering Linux-based development activities, which include building and maintaining development environments, as well as containerising applications and services. Desirable qualifications include: RHCSA - Red Hat Certified System Administrator, Red Hat Certified Engineer or LFCS - Linux Foundation Certified System Administrator To apply, please submit your latest CV for review.
