Account / Project Manager Crewe - £28,000 £38,000 DOE We are currently recruiting for a growing organisation, based in the heart of Crewe. We are seeking a commercially minded Account/Project Manager to help drive our client s success and sales growth. This is a unique opportunity to play a key role in the organisation, by managing existing relationships and creating new and lasting client relationships. This is an excellent opportunity to work for an established digital organisation where there are opportunities to advance your career over time. If you re proactive, results-driven, and thrive in a fast-paced setting, this could be the role for you. Duties include Managing schedules of work, prioritising urgent requirements to ensure they build effective and lasting client relationships Ensure client satisfaction throughout projects Coordinate the delivery of digital projects whilst working with internal teams Encouraging customers to use their retained hours ensuring their time is utilised effectively and efficiently Proactively promote services across design, development, and marketing Create project plans, budgets, and timelines Lead internal meetings and track project progress Work collaboratively with the design and senior leadership team The ideal candidate will have experience within sales, account or project management, have a genuine interest working within a technical/digital environment and be a strong communicator. Excellent commercial acumen and relationship-building skills are highly desirable. Ideally you will have a background in a digital or technical environment. In return, the company offer a competitive salary, career development and training support, a casual dress and collaborative culture and various social events. Childcare voucher scheme and employee recognition programs are also on offer. Free on-site parking For more information, please contact Nicola or Amy on (phone number removed) or forward your CV. Please note that due to the high volume of applications we receive, only those successfully shortlisted for the role will be personally contacted. Follow us on LinkedIn for updates, recruitment information, new vacancies and more!
Feb 24, 2026
Full time
Account / Project Manager Crewe - £28,000 £38,000 DOE We are currently recruiting for a growing organisation, based in the heart of Crewe. We are seeking a commercially minded Account/Project Manager to help drive our client s success and sales growth. This is a unique opportunity to play a key role in the organisation, by managing existing relationships and creating new and lasting client relationships. This is an excellent opportunity to work for an established digital organisation where there are opportunities to advance your career over time. If you re proactive, results-driven, and thrive in a fast-paced setting, this could be the role for you. Duties include Managing schedules of work, prioritising urgent requirements to ensure they build effective and lasting client relationships Ensure client satisfaction throughout projects Coordinate the delivery of digital projects whilst working with internal teams Encouraging customers to use their retained hours ensuring their time is utilised effectively and efficiently Proactively promote services across design, development, and marketing Create project plans, budgets, and timelines Lead internal meetings and track project progress Work collaboratively with the design and senior leadership team The ideal candidate will have experience within sales, account or project management, have a genuine interest working within a technical/digital environment and be a strong communicator. Excellent commercial acumen and relationship-building skills are highly desirable. Ideally you will have a background in a digital or technical environment. In return, the company offer a competitive salary, career development and training support, a casual dress and collaborative culture and various social events. Childcare voucher scheme and employee recognition programs are also on offer. Free on-site parking For more information, please contact Nicola or Amy on (phone number removed) or forward your CV. Please note that due to the high volume of applications we receive, only those successfully shortlisted for the role will be personally contacted. Follow us on LinkedIn for updates, recruitment information, new vacancies and more!
Account Manager Willenhall £30,000 - £35,000 The Role This is an excellent opportunity for someone with customer service or internal sales experience within a manufacturing or engineering environment who is looking to progress their career in account management. Working closely with a senior Account Manager, you will act as a key point of contact for customers, ensuring enquiries, quotations, and ongoing projects are managed efficiently and professionally. You will play a vital role in ensuring customers receive excellent service and that internal teams are aligned to meet customer expectations. What will you be doing? Managing incoming customer enquiries and requests Logging RFQs and coordinating the quotation process Monitoring quotation progress and following up where required Supporting contract review processes Acting as a point of contact for key customer accounts Following up on outstanding quotations Liaising with engineering and production teams to ensure timely updates Providing customers with order updates Supporting the wider account management team What will you bring to the party? We are looking for someone who is organised, proactive, and confident managing customer relationships. You will ideally have: At least 2 years experience in a customer service, sales support, internal sales, or account management role Experience working within manufacturing, engineering, or a technical environment Excellent organisational and administrative skills Strong attention to detail Confidence managing high volumes of emails and enquiries Good Excel skills A proactive and professional approach
Feb 24, 2026
Full time
Account Manager Willenhall £30,000 - £35,000 The Role This is an excellent opportunity for someone with customer service or internal sales experience within a manufacturing or engineering environment who is looking to progress their career in account management. Working closely with a senior Account Manager, you will act as a key point of contact for customers, ensuring enquiries, quotations, and ongoing projects are managed efficiently and professionally. You will play a vital role in ensuring customers receive excellent service and that internal teams are aligned to meet customer expectations. What will you be doing? Managing incoming customer enquiries and requests Logging RFQs and coordinating the quotation process Monitoring quotation progress and following up where required Supporting contract review processes Acting as a point of contact for key customer accounts Following up on outstanding quotations Liaising with engineering and production teams to ensure timely updates Providing customers with order updates Supporting the wider account management team What will you bring to the party? We are looking for someone who is organised, proactive, and confident managing customer relationships. You will ideally have: At least 2 years experience in a customer service, sales support, internal sales, or account management role Experience working within manufacturing, engineering, or a technical environment Excellent organisational and administrative skills Strong attention to detail Confidence managing high volumes of emails and enquiries Good Excel skills A proactive and professional approach
Creative Project / Account Manager - Packaging & Design Location: Leeds (Hybrid working - 3 days office, 2 home) Salary: DOE Company: A full-service packaging and branding agency. Role: This is a pivotal client-facing role responsible for managing the successful delivery of packaging design projects and maintaining strong, productive relationships with a key client. The primary liaison between one of our biggest clients and the internal design and production teams. You will ensure that all Packaging design projects are delivered on time, within scope, and aligned with our client expectations. To drive to achieve creative excellence through excellent communication, project management, and design coordination skills. Own and be responsible for ensuring that all Packaging Design & Artwork projects are managed professionally. Collaborate with clients or internal stakeholders to define project goals, deliverables, scope, and timelines. Translate client briefs into actionable project plans, ensuring clarity on objectives and expectations. Work with creative leads, designers, and delivery team to align project scope with available resources. Monitor progress daily/weekly and adjust plans proactively to meet deadlines. Act as the central point of contact between creative teams (design, copy, art direction, production) and stakeholders. Maintain regular updates with clients or account teams, managing expectations and approvals. Review work for consistency against brief, brand guidelines, and client feedback. Attending client briefing and presentation meetings. Help promote a quality culture, and performance improvement, throughout the business Requirements: Strong understanding of packaging design, retail merchandising, and consumer behaviour Worked within a reputable packaging and branding agency Experience in account management, ideally within a design, marketing, or retail environment Worked on FMCG accounts (retail and/or brand) Proven track record of managing multiple design projects and delivering successful campaigns Experience working with design and production teams, as well as external vendors or suppliers Commercial experience Ability to direct, support and control a multitude of activities Confident in preparing strategic and creative proposals Proven clear, confident and unambiguous communication skills to meet the requirements of daily contact with client and internal departments Demonstrable confidentiality and integrity Proven problem analysis with insight and critical thinking skills Proven project management skills High levels of organisation Prioritisation of high volumes of work to achieve all tasks on time, on brief and on brand Apply Creative Account Manager / Creative Project Manager / Adaptive Account Manager / Account Manager / Project Manager / Senior Account Manager / Senior Project Manager / Packaging / Print / Creative / Design / Graphic Adaptation / CAM / Client Delight / Client Senior Account Manager / Client Senior Project Manager
Feb 24, 2026
Full time
Creative Project / Account Manager - Packaging & Design Location: Leeds (Hybrid working - 3 days office, 2 home) Salary: DOE Company: A full-service packaging and branding agency. Role: This is a pivotal client-facing role responsible for managing the successful delivery of packaging design projects and maintaining strong, productive relationships with a key client. The primary liaison between one of our biggest clients and the internal design and production teams. You will ensure that all Packaging design projects are delivered on time, within scope, and aligned with our client expectations. To drive to achieve creative excellence through excellent communication, project management, and design coordination skills. Own and be responsible for ensuring that all Packaging Design & Artwork projects are managed professionally. Collaborate with clients or internal stakeholders to define project goals, deliverables, scope, and timelines. Translate client briefs into actionable project plans, ensuring clarity on objectives and expectations. Work with creative leads, designers, and delivery team to align project scope with available resources. Monitor progress daily/weekly and adjust plans proactively to meet deadlines. Act as the central point of contact between creative teams (design, copy, art direction, production) and stakeholders. Maintain regular updates with clients or account teams, managing expectations and approvals. Review work for consistency against brief, brand guidelines, and client feedback. Attending client briefing and presentation meetings. Help promote a quality culture, and performance improvement, throughout the business Requirements: Strong understanding of packaging design, retail merchandising, and consumer behaviour Worked within a reputable packaging and branding agency Experience in account management, ideally within a design, marketing, or retail environment Worked on FMCG accounts (retail and/or brand) Proven track record of managing multiple design projects and delivering successful campaigns Experience working with design and production teams, as well as external vendors or suppliers Commercial experience Ability to direct, support and control a multitude of activities Confident in preparing strategic and creative proposals Proven clear, confident and unambiguous communication skills to meet the requirements of daily contact with client and internal departments Demonstrable confidentiality and integrity Proven problem analysis with insight and critical thinking skills Proven project management skills High levels of organisation Prioritisation of high volumes of work to achieve all tasks on time, on brief and on brand Apply Creative Account Manager / Creative Project Manager / Adaptive Account Manager / Account Manager / Project Manager / Senior Account Manager / Senior Project Manager / Packaging / Print / Creative / Design / Graphic Adaptation / CAM / Client Delight / Client Senior Account Manager / Client Senior Project Manager
Salary: £65,000 per annum plus bonus, company car/cash allowance, private medical cover and pension Hours: Full time, Monday to Friday - 40 hours per week Location: Covering Birmingham & Wolverhampton depots When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture. What we can offer you: Eligible for an annual performance bonus Option to choose from a company car or car allowance Private medical cover 25 days of annual leave Access to our company pension scheme One paid days leave every year to volunteer and support your community Ongoing training and development opportunities, allowing you to reach your full potential What you'll be doing: The Area Manager is accountable for leading and managing an operational Area structure, directly influencing business development, growth opportunities, operational excellence and service delivery activities across a portfolio of customers. Accountable for effectively leading and developing Business Managers and working alongside Commercial managers and the team to deliver on all aspects of the Commercial strategy in a safe and legally compliant manner. Maximise profitability, achieve operational excellence, deliver first class customer service and drive our business purpose. Transform ways of working, processes and the culture of the team to ensure optimum growth and success with an engaged workforce. Develop and encourage innovation to tackle the expectations and demands of customers, as well as changes in market conditions and legislation. Create, implement and lead the short (0-6 months) and medium (12-24 months) strategy for the Area, ensuring engagement and commitment from key stakeholders at all levels. Support on the delivery of net sales growth for the Region. Promoting clear, transparent and accurate reporting of business performance. Preparing annual budgets, forecasts and business models. Delivering operational efficiencies through use of digital systems, asset utilisation and cost control. What we're looking for: Essential: Experience of leading & managing Commercial Waste businesses. Experience of leading and driving transformation and change. Strategic thinker who is solution focused and creative, with the ability to implement strategy and embed into a business. Ability to build relationships and influence at mid to senior leadership level. Experience of leading and influencing across a matrixed environment. Strong project management skills and ability to prioritise among competing priorities. Experienced in cultural change. Level 5 Leadership & Management or equivalent work experience. What's next? Apply today, so we can make a difference for generations to come. We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.
Feb 24, 2026
Full time
Salary: £65,000 per annum plus bonus, company car/cash allowance, private medical cover and pension Hours: Full time, Monday to Friday - 40 hours per week Location: Covering Birmingham & Wolverhampton depots When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture. What we can offer you: Eligible for an annual performance bonus Option to choose from a company car or car allowance Private medical cover 25 days of annual leave Access to our company pension scheme One paid days leave every year to volunteer and support your community Ongoing training and development opportunities, allowing you to reach your full potential What you'll be doing: The Area Manager is accountable for leading and managing an operational Area structure, directly influencing business development, growth opportunities, operational excellence and service delivery activities across a portfolio of customers. Accountable for effectively leading and developing Business Managers and working alongside Commercial managers and the team to deliver on all aspects of the Commercial strategy in a safe and legally compliant manner. Maximise profitability, achieve operational excellence, deliver first class customer service and drive our business purpose. Transform ways of working, processes and the culture of the team to ensure optimum growth and success with an engaged workforce. Develop and encourage innovation to tackle the expectations and demands of customers, as well as changes in market conditions and legislation. Create, implement and lead the short (0-6 months) and medium (12-24 months) strategy for the Area, ensuring engagement and commitment from key stakeholders at all levels. Support on the delivery of net sales growth for the Region. Promoting clear, transparent and accurate reporting of business performance. Preparing annual budgets, forecasts and business models. Delivering operational efficiencies through use of digital systems, asset utilisation and cost control. What we're looking for: Essential: Experience of leading & managing Commercial Waste businesses. Experience of leading and driving transformation and change. Strategic thinker who is solution focused and creative, with the ability to implement strategy and embed into a business. Ability to build relationships and influence at mid to senior leadership level. Experience of leading and influencing across a matrixed environment. Strong project management skills and ability to prioritise among competing priorities. Experienced in cultural change. Level 5 Leadership & Management or equivalent work experience. What's next? Apply today, so we can make a difference for generations to come. We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.
Brighton, United Kingdom Posted on 20/02/2026 PF Recruitment is delighted to be representing a highly regarded independent accountancy practice based in Brighton. This niche firm has built an exceptional reputation within the charity and not for profit sector and partners with a wide range of organisations, from nationally recognised charities to smaller community based entities. The Firm Our client is a chartered accountancy practice with a clear focus on delivering high quality audit and advisory services to charities and not for profit organisations. The firm is committed to becoming the preferred and trusted advisor within this important sector. They offer a collaborative, learning focused culture where individuals are encouraged to develop their technical expertise and take ownership of their progression without the constraints often found in larger practices. The Role This is a primarily office based position in Brighton, with occasional travel to client sites or the firm's other office as required. You will play a key role in shaping the future of the audit function, supporting the leadership team in expanding the division and enhancing operational capability. You will report directly to the Head of Audit and work closely with senior leadership. Key Responsibilities Managing audits from planning through to completion Leading audit teams in the field and supporting the development of junior staff Reviewing audit work and progressing team members through planning and testing stages Preparing and reviewing statutory accounts in compliance with FRS102 and the Charity SORP Providing technical support to both audit and accounting teams Managing your own portfolio of clients Supporting Directors with fee acquisition and contributing to the firm's ongoing growth About You The successful candidate will be ACA qualified or nearly qualified, with a strong audit background gained within practice. Strong technical accounting knowledge All round practice experience including audit and accounts The ability to be hands on and actively involved in audit fieldwork Experience leading audit teams and mentoring junior staff Excellent communication skills with both colleagues and clients Experience within the charity or not for profit sector would be advantageous Experience with IRIS and My Working Papers software would be beneficial Career Progression This role offers genuine progression, with the potential to move quickly into a Senior Manager position and ultimately to Responsible Individual status. Benefits Exposure to high quality technical work within a specialist sector Direct mentorship from senior leadership The opportunity to grow and manage your own client portfolio A competitive salary of £45,000 to £52,000 5 percent pension contribution on full salary Study support where applicable A flexible, office led and remote friendly working environment Referral Bonus We're keen to remain the leading provider of the best accountancy talent in theSouth-East. We are continually exploring ways to expand our network and we know that great candidates like you can introduce us to other equally brilliant people. We're looking to work with the best accountancy practice and tax staff in the South-East so if your friends, family or colleagues are considering a new opportunity and can demonstrate relevant experience, we'd love to speak to them. For every candidate you refer and we subsequently place into a permanent position,we will give you up to £500 of Love2Shop vouchers. (Terms & Conditions apply).
Feb 24, 2026
Full time
Brighton, United Kingdom Posted on 20/02/2026 PF Recruitment is delighted to be representing a highly regarded independent accountancy practice based in Brighton. This niche firm has built an exceptional reputation within the charity and not for profit sector and partners with a wide range of organisations, from nationally recognised charities to smaller community based entities. The Firm Our client is a chartered accountancy practice with a clear focus on delivering high quality audit and advisory services to charities and not for profit organisations. The firm is committed to becoming the preferred and trusted advisor within this important sector. They offer a collaborative, learning focused culture where individuals are encouraged to develop their technical expertise and take ownership of their progression without the constraints often found in larger practices. The Role This is a primarily office based position in Brighton, with occasional travel to client sites or the firm's other office as required. You will play a key role in shaping the future of the audit function, supporting the leadership team in expanding the division and enhancing operational capability. You will report directly to the Head of Audit and work closely with senior leadership. Key Responsibilities Managing audits from planning through to completion Leading audit teams in the field and supporting the development of junior staff Reviewing audit work and progressing team members through planning and testing stages Preparing and reviewing statutory accounts in compliance with FRS102 and the Charity SORP Providing technical support to both audit and accounting teams Managing your own portfolio of clients Supporting Directors with fee acquisition and contributing to the firm's ongoing growth About You The successful candidate will be ACA qualified or nearly qualified, with a strong audit background gained within practice. Strong technical accounting knowledge All round practice experience including audit and accounts The ability to be hands on and actively involved in audit fieldwork Experience leading audit teams and mentoring junior staff Excellent communication skills with both colleagues and clients Experience within the charity or not for profit sector would be advantageous Experience with IRIS and My Working Papers software would be beneficial Career Progression This role offers genuine progression, with the potential to move quickly into a Senior Manager position and ultimately to Responsible Individual status. Benefits Exposure to high quality technical work within a specialist sector Direct mentorship from senior leadership The opportunity to grow and manage your own client portfolio A competitive salary of £45,000 to £52,000 5 percent pension contribution on full salary Study support where applicable A flexible, office led and remote friendly working environment Referral Bonus We're keen to remain the leading provider of the best accountancy talent in theSouth-East. We are continually exploring ways to expand our network and we know that great candidates like you can introduce us to other equally brilliant people. We're looking to work with the best accountancy practice and tax staff in the South-East so if your friends, family or colleagues are considering a new opportunity and can demonstrate relevant experience, we'd love to speak to them. For every candidate you refer and we subsequently place into a permanent position,we will give you up to £500 of Love2Shop vouchers. (Terms & Conditions apply).
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Working with every department at BDO, our Finance team helps us meet relevant legal requirements that ensure our firm operates effectively in a tightly-regulated field. They implement strategies that help us innovate - like combining new technology with traditional financial processes to make us even more digital. As part of this friendly team, you'll enjoy flexible hours and have opportunities to take responsibility for the delivery of quality work. With your colleagues behind you, you'll embrace change, new ideas and have an impact on the future of our firm. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working pro-actively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. Reporting to the Head of Financial Control, the main purpose of this role is to prepare the monthly draft management accounts and supporting reports, ensuring robust accounting procedures and practices are maintained. The role leads a team that will utilise analysis to support key management and business leaders with financial information that promotes long term financial success through decision making. You'll be someone with: ACA/ACCA/CIMA qualified preferrable, although part-qualified with suitable experience acceptable. Strong analytical and numerical ability - able to analyse and interpret data, evaluate data and make recommendations based on data, identifying likely issues for investigation and following through to resolution. Intermediate/Advanced Word, Excel, PowerPoint, Project and Outlook Knowledge of Workday advantageous Experience of working in professional services is a preference Experience of managing a team effectively You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Feb 24, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Working with every department at BDO, our Finance team helps us meet relevant legal requirements that ensure our firm operates effectively in a tightly-regulated field. They implement strategies that help us innovate - like combining new technology with traditional financial processes to make us even more digital. As part of this friendly team, you'll enjoy flexible hours and have opportunities to take responsibility for the delivery of quality work. With your colleagues behind you, you'll embrace change, new ideas and have an impact on the future of our firm. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working pro-actively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. Reporting to the Head of Financial Control, the main purpose of this role is to prepare the monthly draft management accounts and supporting reports, ensuring robust accounting procedures and practices are maintained. The role leads a team that will utilise analysis to support key management and business leaders with financial information that promotes long term financial success through decision making. You'll be someone with: ACA/ACCA/CIMA qualified preferrable, although part-qualified with suitable experience acceptable. Strong analytical and numerical ability - able to analyse and interpret data, evaluate data and make recommendations based on data, identifying likely issues for investigation and following through to resolution. Intermediate/Advanced Word, Excel, PowerPoint, Project and Outlook Knowledge of Workday advantageous Experience of working in professional services is a preference Experience of managing a team effectively You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Job description Site Name: USA - Massachusetts - Waltham, GSK HQ, UK - Hertfordshire - Stevenage, USA - Pennsylvania - Upper Providence Posted Date: Feb GSK is seeking a highly skilled Vice President, Medicine Development Leader (MDL), to strategically lead the optimal global development of a renal medicine at an asset level, acting as the single point of accountability for the medicine from clinical Proof of Concept (PoC) to Approval in the first major market(s). By working with the various stakeholders across GSK's Medicine Development matrix (R&D, Manufacturing, Commercial, etc.), you will define the strategic vision and operational plan for the medicine, aligning it with the overall organizational strategy. You will create and lead the matrixed Medicine Development Team (MDT), which is responsible for representing the various disciplines required to optimally deliver the development of the medicine including Clinical Development, Medical, Commercial and Manufacturing, amongst others. The Vice President, MDL reports to the SVP & Head Advanced Pipeline Unit- Respiratory, Immunology and Inflammation Research Unit. About RIIRU The Respiratory, Immunology and Inflammation Research Unit (RIIRU) was formed in 2024 to identify and advance novel molecular targets with genetic associations to disease based on the foundational observation that targets with human genetic evidence supporting their causal role in the intended indication improves clinical success by two-fold. Our core therapeutic areas include Respiratory, Hepatology, Nephrology, Neurodegeneration and Rheumatology. The remit of RIIRU is to identify novel targets based on human genetics, develop assets for clinical studies, and perform trials through to submission for approvals. This goal is enabled through strategic external (e.g., Flagship Pioneering, Vesalius, Muna Therapeutics and others) and GSK-internal partnerships (Research Technologies). PLEASE NOTE This career opportunity requires an on site office presence (minimum of two days a week) in one of GSK's US(PA or MA) or UK (London - New Oxford Street or Stevenage) sites. Key Responsibilities Act as a single point of accountability in GSK for all aspects of a medicine being developed globally, from proof of clinical activity (POC) to Approval in all major market(s) Work closely with the Early Development Lead (EDL) and Medicine Commercial Lead (MCL) to ensure a smooth transition of the lead indication(s) from the EDL upon achievement of clinical PoC and to the MCL upon Approval in first major market(s) Post approval, provide key support to the Medicine Commercial Team (MCT) in the first major markets ensuring the MDT provides optimal support to registration, including Post Marketing Requirements (PMRs) and life cycle management (LCM) in the major markets Work with the functional line Heads supporting RIIRU to select MDT members and lead this multi disciplinary matrix team, supporting differentiated development for team members, owning the performance of the MDT and partnering with Line Managers to drive performance Partner with the Pipeline Project Manager (PPM), energize and motivate the MDT to drive a high performing team and operational delivery of the project, including setting team objectives to ensure successful project delivery, including options for acceleration, parallel indication development and smart risk taking. Partner with R&D Business Development, leading the development planning for a prospective in licensed asset by bringing together input from the relevant functions and TA experts to develop a Medicine Profile (MP) and development plans including but not limited to clinical feasibility, regulatory planning and CMC risk mitigation Leads the cross functional MDT to: Establish a compelling vision for the medicine and Target Medicine Profile (TMP) which positions the medicine within the R&D strategy taking the competitive landscape into account, translating GSK's strategy into asset strategy and actionable plans for multiple areas or functions Deliver differentiated medicines of value for patients, stakeholders and markets through an evidence package that supports regulatory approval, market access and the product's life cycle Prioritize and maximize the asset's development options including developing multiple indications Partner with the Global Medical Lead (GML) and MCL to develop an indication expansion and LCM plan for the asset. Make clear evidence based go / no go / accelerate decisions and identify clear inflection points, based on results Ensure excellence in execution of all governance processes, including MDT members, on oversight of clinical studies, patient safety & pharmacovigilance, scientific engagement and promotional practices Enhance patient focus by incorporating the voice of the patient into development plans Increase visibility amongst the external communities to bring medical solutions to patients with unmet medical needs Embed core processes including cost efficiency, adoption of new technology, risk identification & management, compliance with policy Promote organizational reputation and drives asset value by engaging and negotiating with internal and external stakeholders Ensures quality & compliance oversight in line with R&D expectations and project needs; ensures quality of data and science Serves as the asset's single point of contact and spokesperson to Senior Management, senior boards, other relevant internal governance committees and external Advisory Committees, as needed Delivers and manages the asset resourcing plan (people & finances), including serving as the single point for accountability for managing the asset budget to the agreed variance, working closely with the PPM and Finance Partner to do so Basic Qualifications Advanced degree including MD, PhD, PharmD, MBA, MS Drug development expertise in the global pharmaceutical/biotechnology industry Filing experience with BLA/NDA/MAA submissions as a core responsibility Experience in the entirety of drug development across the R&D/commercial life cycle including Discovery, late stage Development, Regulatory, Manufacturing Medical and Commercial Experience in product development and/or commercialization, in late phase development (from clinical PoC onwards), clinical trial management, post approval studies, regulatory and manufacturing compliance Experience leading teams in a complex, matrixed, global and multi disciplinary organization with high accountability, minimal authority and multiple lines of reporting Experience working with regulators and with regulatory requirements including legal and government frameworks within and across global geographies Experience creating the strategy for pre and post marketing studies and driving the lifecycle process Experience building budgets and leading the strategic and budget planning process Experience the healthcare environment, and access in all major markets Preferred Qualifications Highly developed ethics and integrity, with demonstrated ethical medical decision making skills Strong matrix leadership and motivational skills Ability to work collaboratively and successfully across functions Research, Commercial, Regulatory, Global Medicine Supply, Legal, regions etc. Compensation & Benefits If you are based in Cambridge, MA; Waltham, MA; Rockville, MD; or San Francisco, CA, the annual base salary for new hires in this position ranges $242,250 to $403,750. The US salary ranges take into account a number of factors including work location within the US market, the candidate's skills, experience, education level and the market rate for the role. In addition, this position offers an annual bonus and eligibility to participate in our share based long term incentive program which is dependent on the level of the role. Available benefits include health care and other insurance benefits (for employee and family), retirement benefits, paid holidays, vacation, and paid caregiver/parental and medical leave. Please visit GSK US Benefits Summary to learn more about the comprehensive benefits program GSK offers US employees. Why GSK? Uniting science, technology and talent to get ahead of disease together. GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases to impact health at scale. People and patients around the world count on the medicines and vaccines we make, so we're committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people. Contact & Adjustments Should you require any adjustments to our process to assist you in demonstrating your strengths and capabilities contact us at where you can also request a call. Please note should your inquiry not relate to adjustments, we will not be able to support you through these channels. However . click apply for full job details
Feb 24, 2026
Full time
Job description Site Name: USA - Massachusetts - Waltham, GSK HQ, UK - Hertfordshire - Stevenage, USA - Pennsylvania - Upper Providence Posted Date: Feb GSK is seeking a highly skilled Vice President, Medicine Development Leader (MDL), to strategically lead the optimal global development of a renal medicine at an asset level, acting as the single point of accountability for the medicine from clinical Proof of Concept (PoC) to Approval in the first major market(s). By working with the various stakeholders across GSK's Medicine Development matrix (R&D, Manufacturing, Commercial, etc.), you will define the strategic vision and operational plan for the medicine, aligning it with the overall organizational strategy. You will create and lead the matrixed Medicine Development Team (MDT), which is responsible for representing the various disciplines required to optimally deliver the development of the medicine including Clinical Development, Medical, Commercial and Manufacturing, amongst others. The Vice President, MDL reports to the SVP & Head Advanced Pipeline Unit- Respiratory, Immunology and Inflammation Research Unit. About RIIRU The Respiratory, Immunology and Inflammation Research Unit (RIIRU) was formed in 2024 to identify and advance novel molecular targets with genetic associations to disease based on the foundational observation that targets with human genetic evidence supporting their causal role in the intended indication improves clinical success by two-fold. Our core therapeutic areas include Respiratory, Hepatology, Nephrology, Neurodegeneration and Rheumatology. The remit of RIIRU is to identify novel targets based on human genetics, develop assets for clinical studies, and perform trials through to submission for approvals. This goal is enabled through strategic external (e.g., Flagship Pioneering, Vesalius, Muna Therapeutics and others) and GSK-internal partnerships (Research Technologies). PLEASE NOTE This career opportunity requires an on site office presence (minimum of two days a week) in one of GSK's US(PA or MA) or UK (London - New Oxford Street or Stevenage) sites. Key Responsibilities Act as a single point of accountability in GSK for all aspects of a medicine being developed globally, from proof of clinical activity (POC) to Approval in all major market(s) Work closely with the Early Development Lead (EDL) and Medicine Commercial Lead (MCL) to ensure a smooth transition of the lead indication(s) from the EDL upon achievement of clinical PoC and to the MCL upon Approval in first major market(s) Post approval, provide key support to the Medicine Commercial Team (MCT) in the first major markets ensuring the MDT provides optimal support to registration, including Post Marketing Requirements (PMRs) and life cycle management (LCM) in the major markets Work with the functional line Heads supporting RIIRU to select MDT members and lead this multi disciplinary matrix team, supporting differentiated development for team members, owning the performance of the MDT and partnering with Line Managers to drive performance Partner with the Pipeline Project Manager (PPM), energize and motivate the MDT to drive a high performing team and operational delivery of the project, including setting team objectives to ensure successful project delivery, including options for acceleration, parallel indication development and smart risk taking. Partner with R&D Business Development, leading the development planning for a prospective in licensed asset by bringing together input from the relevant functions and TA experts to develop a Medicine Profile (MP) and development plans including but not limited to clinical feasibility, regulatory planning and CMC risk mitigation Leads the cross functional MDT to: Establish a compelling vision for the medicine and Target Medicine Profile (TMP) which positions the medicine within the R&D strategy taking the competitive landscape into account, translating GSK's strategy into asset strategy and actionable plans for multiple areas or functions Deliver differentiated medicines of value for patients, stakeholders and markets through an evidence package that supports regulatory approval, market access and the product's life cycle Prioritize and maximize the asset's development options including developing multiple indications Partner with the Global Medical Lead (GML) and MCL to develop an indication expansion and LCM plan for the asset. Make clear evidence based go / no go / accelerate decisions and identify clear inflection points, based on results Ensure excellence in execution of all governance processes, including MDT members, on oversight of clinical studies, patient safety & pharmacovigilance, scientific engagement and promotional practices Enhance patient focus by incorporating the voice of the patient into development plans Increase visibility amongst the external communities to bring medical solutions to patients with unmet medical needs Embed core processes including cost efficiency, adoption of new technology, risk identification & management, compliance with policy Promote organizational reputation and drives asset value by engaging and negotiating with internal and external stakeholders Ensures quality & compliance oversight in line with R&D expectations and project needs; ensures quality of data and science Serves as the asset's single point of contact and spokesperson to Senior Management, senior boards, other relevant internal governance committees and external Advisory Committees, as needed Delivers and manages the asset resourcing plan (people & finances), including serving as the single point for accountability for managing the asset budget to the agreed variance, working closely with the PPM and Finance Partner to do so Basic Qualifications Advanced degree including MD, PhD, PharmD, MBA, MS Drug development expertise in the global pharmaceutical/biotechnology industry Filing experience with BLA/NDA/MAA submissions as a core responsibility Experience in the entirety of drug development across the R&D/commercial life cycle including Discovery, late stage Development, Regulatory, Manufacturing Medical and Commercial Experience in product development and/or commercialization, in late phase development (from clinical PoC onwards), clinical trial management, post approval studies, regulatory and manufacturing compliance Experience leading teams in a complex, matrixed, global and multi disciplinary organization with high accountability, minimal authority and multiple lines of reporting Experience working with regulators and with regulatory requirements including legal and government frameworks within and across global geographies Experience creating the strategy for pre and post marketing studies and driving the lifecycle process Experience building budgets and leading the strategic and budget planning process Experience the healthcare environment, and access in all major markets Preferred Qualifications Highly developed ethics and integrity, with demonstrated ethical medical decision making skills Strong matrix leadership and motivational skills Ability to work collaboratively and successfully across functions Research, Commercial, Regulatory, Global Medicine Supply, Legal, regions etc. Compensation & Benefits If you are based in Cambridge, MA; Waltham, MA; Rockville, MD; or San Francisco, CA, the annual base salary for new hires in this position ranges $242,250 to $403,750. The US salary ranges take into account a number of factors including work location within the US market, the candidate's skills, experience, education level and the market rate for the role. In addition, this position offers an annual bonus and eligibility to participate in our share based long term incentive program which is dependent on the level of the role. Available benefits include health care and other insurance benefits (for employee and family), retirement benefits, paid holidays, vacation, and paid caregiver/parental and medical leave. Please visit GSK US Benefits Summary to learn more about the comprehensive benefits program GSK offers US employees. Why GSK? Uniting science, technology and talent to get ahead of disease together. GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases to impact health at scale. People and patients around the world count on the medicines and vaccines we make, so we're committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people. Contact & Adjustments Should you require any adjustments to our process to assist you in demonstrating your strengths and capabilities contact us at where you can also request a call. Please note should your inquiry not relate to adjustments, we will not be able to support you through these channels. However . click apply for full job details
Senior Client Accountant - Real Estate. OUR CLIENT is a respected and long-standing name in the property sector. This national firm provides expert advisory services across residential and commercial real estate. With a strong reputation for excellence and continued expansion, they are now looking to appoint a Commercial Client Accountant to support their growing finance operations. THE ROLE: Key Responsibilities for the Client Accountant position include: Managing a portfolio of clients, properties, and leases. Maintaining accurate lease data and ensuring timely updates (rent reviews, renewals, assignments). Processing invoices and payments (rent, service charges, utilities), and reconciling ledgers. Preparing client statements, funding requests, and regular financial reports. Supporting service charge budgeting, forecasting, and year-end reconciliations. Handling bank reconciliations, cash allocations, and prepare client payovers. Monitoring arrears and collaborating with credit control, tenants, and property managers. Preparing VAT returns and reconciling VAT, including service charge-related VAT. Assisting with audits and supporting process improvements and ad hoc reporting. Liaising with surveyors, clients, suppliers, tenants, and auditors as required. THE PERSON'S REQUIREMENTS FOR THE CLIENT ACCOUNTANT: Minimum 3 years' experience in property or client accounting. Strong knowledge of service charge and lease accounting. Proficient with property management systems. Confident user of Excel (formulas, pivot tables, lookups). BENEFITS: Hybrid work model (4 in office 1 at home). Flexi start/finish times. 25 days holiday. Please note that due to volume we cannot get back to everyone, however every application is looked at and considered and will be held on Trident International's database for review. If you have not heard back from us within 5 working days you should assume your initial application has been unsuccessful, however if suitable roles arise in the future, we will make every effort to contact you. By applying for this job, you accept the Privacy Policy and Disclaimers which can be found on our website. To learn more about our company and vacancies we are currently working on, visit our website and follow us on LinkedIn
Feb 24, 2026
Full time
Senior Client Accountant - Real Estate. OUR CLIENT is a respected and long-standing name in the property sector. This national firm provides expert advisory services across residential and commercial real estate. With a strong reputation for excellence and continued expansion, they are now looking to appoint a Commercial Client Accountant to support their growing finance operations. THE ROLE: Key Responsibilities for the Client Accountant position include: Managing a portfolio of clients, properties, and leases. Maintaining accurate lease data and ensuring timely updates (rent reviews, renewals, assignments). Processing invoices and payments (rent, service charges, utilities), and reconciling ledgers. Preparing client statements, funding requests, and regular financial reports. Supporting service charge budgeting, forecasting, and year-end reconciliations. Handling bank reconciliations, cash allocations, and prepare client payovers. Monitoring arrears and collaborating with credit control, tenants, and property managers. Preparing VAT returns and reconciling VAT, including service charge-related VAT. Assisting with audits and supporting process improvements and ad hoc reporting. Liaising with surveyors, clients, suppliers, tenants, and auditors as required. THE PERSON'S REQUIREMENTS FOR THE CLIENT ACCOUNTANT: Minimum 3 years' experience in property or client accounting. Strong knowledge of service charge and lease accounting. Proficient with property management systems. Confident user of Excel (formulas, pivot tables, lookups). BENEFITS: Hybrid work model (4 in office 1 at home). Flexi start/finish times. 25 days holiday. Please note that due to volume we cannot get back to everyone, however every application is looked at and considered and will be held on Trident International's database for review. If you have not heard back from us within 5 working days you should assume your initial application has been unsuccessful, however if suitable roles arise in the future, we will make every effort to contact you. By applying for this job, you accept the Privacy Policy and Disclaimers which can be found on our website. To learn more about our company and vacancies we are currently working on, visit our website and follow us on LinkedIn
Senior Amazon Marketplace Manager Online Retailer Greater Manchester Hybrid (3 days office / 2 remote) 50,000- 80,000 Basic A scale up online retailer is seeking a Senior Amazon Marketplace Manager to bring its Amazon operation in-house for the first time. Amazon represents a significant proportion of total business revenue, and the channel has been successfully managed by an external team. The business is now ready to internalise this capability, investing in dedicated, in-house expertise to take ownership of day-to-day Amazon performance while protecting and optimising market share in a challenging trading environment. This role sits within a broader ecommerce team, offering the opportunity to shape how Amazon is managed long term while joining a business with a strong, resilient culture and a hands-on leadership team. The Senior Amazon Marketplace Manager will take ownership of the Amazon channel, with a particular focus on advertising performance, operational detail and sustainable growth rather than aggressive expansion. Key responsibilities include: Leading the transition from an externally managed Amazon account to a fully in-house model Full ownership of Amazon Seller Central for a high-revenue, high-complexity account Absolute responsibility for Amazon Advertising, including Sponsored Products and Sponsored Display Managing significant advertising budgets (up to six figures monthly during peak periods) with accountability for ACOS / TACOS Managing and optimising a large catalogue of 5,000+ ASINs Overseeing ASIN optimisation, content quality, A+ content and Brand Store development Ensuring strong account health, compliance and issue resolution Working closely with internal ecommerce and marketplace leadership, while inventory forecasting remains with merchandising teams Establishing clear reporting, processes and governance around Amazon performance Supporting the build-out of in-house capability, including potential admin or junior support roles Playing a key role in knowledge transfer and structured handover from the incumbent team To be considered for the position of Senior Amazon Marketplace Manager, you will offer: Proven track record in a senior Amazon role within online retail or ecommerce Management of large-scale Amazon catalogues (5,000+ ASINs minimum) Confident in Amazon Advertising and comfortable running large budgets independently Ability to operate autonomously, setting strategy and executing day-to-day activity Understands the importance of optimisation, efficiency and market-share protection Is commercially minded and pragmatic rather than growth-at-all-costs Thrives in founder-led or entrepreneurial environments Values culture, accountability and collaboration Experience moving Amazon accounts in-house from an external environment is highly desirable. This is a hands-on role for a Senior Amazon Marketplace Manager who enjoys depth, detail and ownership. Apply today to find out more and be considered! BH35350
Feb 24, 2026
Full time
Senior Amazon Marketplace Manager Online Retailer Greater Manchester Hybrid (3 days office / 2 remote) 50,000- 80,000 Basic A scale up online retailer is seeking a Senior Amazon Marketplace Manager to bring its Amazon operation in-house for the first time. Amazon represents a significant proportion of total business revenue, and the channel has been successfully managed by an external team. The business is now ready to internalise this capability, investing in dedicated, in-house expertise to take ownership of day-to-day Amazon performance while protecting and optimising market share in a challenging trading environment. This role sits within a broader ecommerce team, offering the opportunity to shape how Amazon is managed long term while joining a business with a strong, resilient culture and a hands-on leadership team. The Senior Amazon Marketplace Manager will take ownership of the Amazon channel, with a particular focus on advertising performance, operational detail and sustainable growth rather than aggressive expansion. Key responsibilities include: Leading the transition from an externally managed Amazon account to a fully in-house model Full ownership of Amazon Seller Central for a high-revenue, high-complexity account Absolute responsibility for Amazon Advertising, including Sponsored Products and Sponsored Display Managing significant advertising budgets (up to six figures monthly during peak periods) with accountability for ACOS / TACOS Managing and optimising a large catalogue of 5,000+ ASINs Overseeing ASIN optimisation, content quality, A+ content and Brand Store development Ensuring strong account health, compliance and issue resolution Working closely with internal ecommerce and marketplace leadership, while inventory forecasting remains with merchandising teams Establishing clear reporting, processes and governance around Amazon performance Supporting the build-out of in-house capability, including potential admin or junior support roles Playing a key role in knowledge transfer and structured handover from the incumbent team To be considered for the position of Senior Amazon Marketplace Manager, you will offer: Proven track record in a senior Amazon role within online retail or ecommerce Management of large-scale Amazon catalogues (5,000+ ASINs minimum) Confident in Amazon Advertising and comfortable running large budgets independently Ability to operate autonomously, setting strategy and executing day-to-day activity Understands the importance of optimisation, efficiency and market-share protection Is commercially minded and pragmatic rather than growth-at-all-costs Thrives in founder-led or entrepreneurial environments Values culture, accountability and collaboration Experience moving Amazon accounts in-house from an external environment is highly desirable. This is a hands-on role for a Senior Amazon Marketplace Manager who enjoys depth, detail and ownership. Apply today to find out more and be considered! BH35350
Who we are, what we do & why we do it: Dext is a fast-growing fintech transforming bookkeeping through AI and machine learning. Our platform empowers businesses, accountants, and bookkeepers to simplify accounting processes and make smarter, more timely financial decisions. In 2024, Dext joined the IRIS Software Group, further strengthening our ability to deliver end-to-end accountancy solutions. We've achieved 99.5% data accuracy, saved over 35 million hours of manual data entry, and are trusted by 12,000 firms and 700,000 businesses globally. With integrations across all major accounting software and over 11,500 financial sources, we're proud to be at the forefront of innovation in the accounting space. About the Role: We're hiring a Senior Product Marketing Manager to shape our product narrative, drive go-to-market execution, and deliver campaigns and content that position Dext as the essential platform for accountants and bookkeepers. You'll lead product launches, GTM planning, demand generation, sales enablement, and the development of industry-leading content, working closely with product, sales, creative, and in-market teams. If you're passionate about the accounting ecosystem, commercial storytelling, and driving measurable global impact, this role is for you. Lead the positioning, messaging, and value propositions for Dext, strengthening belief in the impact our products deliver for accounting and bookkeeping firms. Shape and execute multi-market go-to-market strategies and product launches across the UK, US, Canada, Australia and France, partnering with product, sales, and in-country teams to ensure coordinated and high-impact execution. Run targeted, multi-channel demand-generation campaigns and drive cross-sell and upsell opportunities, ensuring our content engages effectively across digital and social channels. Drive customer adoption, usage, and engagement of key product features by creating compelling, insight-led content tailored to accountants and bookkeepers. Produce high-quality sales enablement materials such as decks, collateral and case studies that help commercial teams meet acquisition, expansion, and cross-sell targets. Develop distinctive, shareable thought leadership in partnership with industry experts to strengthen Dext's position as the essential platform for accountants. Own reporting and performance insights for product marketing activity, collaborating with in-market teams to track progress and optimise results. What Success Looks Like: Strong GTM execution and timely launches. Growth in pipeline, purchase, and cross-sell metrics. Increased feature adoption and product engagement. Sales teams are fully supported with impactful enablement materials. Industry recognition of Dext as the essential accounting platform. Consistent, high-quality thought leadership output. Skills & Experience You'll Bring: Significant senior-level experience in product marketing, ideally in SaaS or fintech. Experience with SMB or accountant-focused products. Strong global project management capability. Highly collaborative with excellent stakeholder management. Ability to influence cross-functional teams. Creativity and curiosity with a strong understanding of customer challenges. Ready to Make a Difference? If you're energised by influencing product strategy, shaping market perception, and supporting accountants globally, we'd love to hear from you. Apply now to become a core part of Dext's mission to empower the accounting profession.
Feb 24, 2026
Full time
Who we are, what we do & why we do it: Dext is a fast-growing fintech transforming bookkeeping through AI and machine learning. Our platform empowers businesses, accountants, and bookkeepers to simplify accounting processes and make smarter, more timely financial decisions. In 2024, Dext joined the IRIS Software Group, further strengthening our ability to deliver end-to-end accountancy solutions. We've achieved 99.5% data accuracy, saved over 35 million hours of manual data entry, and are trusted by 12,000 firms and 700,000 businesses globally. With integrations across all major accounting software and over 11,500 financial sources, we're proud to be at the forefront of innovation in the accounting space. About the Role: We're hiring a Senior Product Marketing Manager to shape our product narrative, drive go-to-market execution, and deliver campaigns and content that position Dext as the essential platform for accountants and bookkeepers. You'll lead product launches, GTM planning, demand generation, sales enablement, and the development of industry-leading content, working closely with product, sales, creative, and in-market teams. If you're passionate about the accounting ecosystem, commercial storytelling, and driving measurable global impact, this role is for you. Lead the positioning, messaging, and value propositions for Dext, strengthening belief in the impact our products deliver for accounting and bookkeeping firms. Shape and execute multi-market go-to-market strategies and product launches across the UK, US, Canada, Australia and France, partnering with product, sales, and in-country teams to ensure coordinated and high-impact execution. Run targeted, multi-channel demand-generation campaigns and drive cross-sell and upsell opportunities, ensuring our content engages effectively across digital and social channels. Drive customer adoption, usage, and engagement of key product features by creating compelling, insight-led content tailored to accountants and bookkeepers. Produce high-quality sales enablement materials such as decks, collateral and case studies that help commercial teams meet acquisition, expansion, and cross-sell targets. Develop distinctive, shareable thought leadership in partnership with industry experts to strengthen Dext's position as the essential platform for accountants. Own reporting and performance insights for product marketing activity, collaborating with in-market teams to track progress and optimise results. What Success Looks Like: Strong GTM execution and timely launches. Growth in pipeline, purchase, and cross-sell metrics. Increased feature adoption and product engagement. Sales teams are fully supported with impactful enablement materials. Industry recognition of Dext as the essential accounting platform. Consistent, high-quality thought leadership output. Skills & Experience You'll Bring: Significant senior-level experience in product marketing, ideally in SaaS or fintech. Experience with SMB or accountant-focused products. Strong global project management capability. Highly collaborative with excellent stakeholder management. Ability to influence cross-functional teams. Creativity and curiosity with a strong understanding of customer challenges. Ready to Make a Difference? If you're energised by influencing product strategy, shaping market perception, and supporting accountants globally, we'd love to hear from you. Apply now to become a core part of Dext's mission to empower the accounting profession.
6-Month Contract (Inside IR35) Start: February / Early March 2026 Location: Exeter/Honiton (On-site with hybrid working) A Local Authority is establishing a new Local Authority Trading Company (LATCo) to deliver its waste and recycling collection service in-house from July 2026. We are seeking an experienced Interim Head of Operations to lead the operational mobilisation, workforce transfer and go-live of this significant service transition. This is a pivotal leadership role requiring strong operational expertise, TUPE experience and the ability to de-risk a complex frontline service ahead of day one delivery. The Role You will lead the operational setup and transfer of a large household waste and recycling service into a newly formed LATCo, ensuring full operational readiness for go-live in July 2026. Initially focused on mobilisation, governance and compliance, the role will transition into full operational leadership of approximately 150 staff, 50 vehicles and depot-based waste transfer and recycling operations. This role requires a visible, hands-on leader with significant on-site presence during mobilisation and go-live, including early morning depot oversight. Fundamentally, we are looking for someone who: Knows waste operations from a practical, frontline perspective and can confidently deliver an in-house service. Understands the people and legal sensitivities of TUPE and can lead a full and effective staff transfer. Can de-risk the operation by ensuring all policies, procedures, licences, permits and compliance frameworks are in place ahead of launch. Key Responsibilities Lead the operational mobilisation and transfer of waste services into the new LATCo. Develop and deliver a comprehensive go-live project plan covering workforce, fleet and depot readiness. Ensure all operational, environmental and health & safety compliance requirements are met from day one. Support and lead the TUPE transfer of approximately 150 staff, fostering engagement and continuity. Establish operational policies, procedures, audits and governance frameworks. Lead fleet compliance and third-party maintenance arrangements. Manage collection, transfer and recycling operations, ensuring environmental permit compliance. Embed performance management, KPI oversight and financial discipline. Build a positive, accountable and performance-focused operational culture. Essential Requirements Significant senior management experience in household waste and recycling operations. Proven experience delivering operational services (not solely contract/client-side oversight). Experience managing TUPE transfers and large workforce transitions. Strong knowledge of environmental, fleet and H&S compliance in waste operations. Transport Manager CPC. NEBOSH National General Certificate (or equivalent). Strong financial awareness and experience managing operational KPIs and budgets. Experience leading workforce development and cultural change. Highly Desirable WAMITAB COTC (or strong understanding of transfer station / MRF operations). Experience mobilising a LATCo or in-house service transition. Experience operating within a local authority environment. What We Offer A high-impact interim leadership opportunity. The chance to shape and launch a new in-house waste service. Strategic and operational responsibility during a critical mobilisation period. Competitive day rate (Inside IR35). Hybrid working with increased on-site presence during mobilisation and go-live. Ref: J9638
Feb 24, 2026
Contractor
6-Month Contract (Inside IR35) Start: February / Early March 2026 Location: Exeter/Honiton (On-site with hybrid working) A Local Authority is establishing a new Local Authority Trading Company (LATCo) to deliver its waste and recycling collection service in-house from July 2026. We are seeking an experienced Interim Head of Operations to lead the operational mobilisation, workforce transfer and go-live of this significant service transition. This is a pivotal leadership role requiring strong operational expertise, TUPE experience and the ability to de-risk a complex frontline service ahead of day one delivery. The Role You will lead the operational setup and transfer of a large household waste and recycling service into a newly formed LATCo, ensuring full operational readiness for go-live in July 2026. Initially focused on mobilisation, governance and compliance, the role will transition into full operational leadership of approximately 150 staff, 50 vehicles and depot-based waste transfer and recycling operations. This role requires a visible, hands-on leader with significant on-site presence during mobilisation and go-live, including early morning depot oversight. Fundamentally, we are looking for someone who: Knows waste operations from a practical, frontline perspective and can confidently deliver an in-house service. Understands the people and legal sensitivities of TUPE and can lead a full and effective staff transfer. Can de-risk the operation by ensuring all policies, procedures, licences, permits and compliance frameworks are in place ahead of launch. Key Responsibilities Lead the operational mobilisation and transfer of waste services into the new LATCo. Develop and deliver a comprehensive go-live project plan covering workforce, fleet and depot readiness. Ensure all operational, environmental and health & safety compliance requirements are met from day one. Support and lead the TUPE transfer of approximately 150 staff, fostering engagement and continuity. Establish operational policies, procedures, audits and governance frameworks. Lead fleet compliance and third-party maintenance arrangements. Manage collection, transfer and recycling operations, ensuring environmental permit compliance. Embed performance management, KPI oversight and financial discipline. Build a positive, accountable and performance-focused operational culture. Essential Requirements Significant senior management experience in household waste and recycling operations. Proven experience delivering operational services (not solely contract/client-side oversight). Experience managing TUPE transfers and large workforce transitions. Strong knowledge of environmental, fleet and H&S compliance in waste operations. Transport Manager CPC. NEBOSH National General Certificate (or equivalent). Strong financial awareness and experience managing operational KPIs and budgets. Experience leading workforce development and cultural change. Highly Desirable WAMITAB COTC (or strong understanding of transfer station / MRF operations). Experience mobilising a LATCo or in-house service transition. Experience operating within a local authority environment. What We Offer A high-impact interim leadership opportunity. The chance to shape and launch a new in-house waste service. Strategic and operational responsibility during a critical mobilisation period. Competitive day rate (Inside IR35). Hybrid working with increased on-site presence during mobilisation and go-live. Ref: J9638
Overview We're looking for a dynamic Transformation Analyst to join our team. This is a broad role with significant influence over the strategic direction of the company, responsible for enhancing understanding, decision-making, and execution across key areas of the business and operations. As the company undergoes rapid growth and expansion, this high impact role will support and lead transformation initiatives within a unit focused on Change and Transformation. These include driving adoption of mission critical processes and providing actionable insights through detailed analysis to identify opportunities for growth, automation, and operational efficiencies. You will work on cutting edge technology with leaders across the business. The role is expected to grow, offering opportunities to develop into key managerial positions within Operations, AI Product, or Technology. The role supports the Transformation Director and requires close collaboration with senior leadership, including Cleveland executives, to analyse existing processes and identify opportunities to drive efficiency through enhanced output or automation. You will help drive complex transformation projects from inception to completion-defining scope, coordinating cross functional teams, managing timelines and budgets, and delivering measurable outcomes aligned to strategic objectives with clear ROI tracking. You will likely contribute to projects that leverage generative AI to integrate, automate, and enhance business processes, from transforming member engagement to developing agentic frameworks that enable departments to operate more efficiently, or designing and launching new service channels. Key Responsibilities Assist on end-to-end tech & AI driven transformation projects, including planning, execution, and monitoring of progress. Identify areas for improvement and develop strategies to optimise business processes whilst being able to evaluate potential return on investment. Collaborate with cross-functional teams to drive change and ensure successful implementation of transformation initiatives. Conduct detailed analysis of business operations, identify gaps, and propose innovative solutions including areas where automation and application of AI will drive a step change in workflow and impact. Monitor and evaluate the effectiveness of strategy, change or transformation initiatives, making adjustments as necessary. Analytics, reporting and instrumenting the business: development of analysis, dashboards and KPIs to help manage the business effectively, identifying key metrics and building confidence in data-driven decisions by managers and Ten leaders Operational analysis: understanding workforce operational processes, and identify areas of optimisation opportunities, understanding profitability across different geographies, channels, or propositions, to better drive operational efficiencies and improvements. Skills & Qualifications Bachelor's degree in Engineering, Mathematics, Computer Science, or a related field. 2+ years of professional experience within a professional services environment (e.g., management consulting, investment banking, or an accounting firm). Proven experience delivering process or performance improvement initiatives, with working knowledge of methodologies such as Six Sigma, Lean, or similar frameworks. Recent hands-on experience with some of the following tools and technologies: Data Visualization: Tableau, Power BI, QlikView, Looker Data Transformation & Querying: SQL, M Code, DAX, or similar Automation Languages: Python, Java, C#, R, or similar Automation Tools: Power Automate, UiPath, Blue Prism, Alteryx, Zapier Workflow Automation / Scripting: VBA, Shell Scripting, JavaScript Experience managing or contributing to multiple projects simultaneously, ensuring timely and high-quality delivery. Strong analytical and problem-solving capabilities. Excellent interpersonal and communication skills, with the ability to collaborate effectively across cross-functional teams and influence stakeholders. Guidelines for Hybrid/Home Office option Please note that this role operates on a hybrid working model, with a minimum of 2 days per week in the office. Regular in-office presence is important to support collaboration, team connection, and effective cross-functional working. For this reason, the hybrid arrangement is a core requirement of the role. A secure home office at your confirmed address, free from background noise or other distractions Internet service must meet minimum requirements and minimum speed check must be complete Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development. Rewards designed around you A competitive salary depending on experience, plus a performance-based bonus. Hybrid working. You can combine working from home and working from the office. Paid time away from work. Our employees enjoy a competitive paid time off package, including a paid day each year to volunteer time for a good cause that is important to them. Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave. Extra Rewards. Lucrative Ten Loyalty Rewards program which includes a bonus and gift to say thank you for being part of Ten. Remote Working Holidays - possibilities to Travel and Work anywhere in the world! Employee Discounts. Access to lots of great travel and entertainment discounts as our clients' members would! Be part of our global, dynamic, and inclusive Team, with diversity at its core. Genuine career opportunities within a dynamic and international company. Who We Are Ten Lifestyle Group is an AIM-listed global travel and lifestyle concierge company founded in 1998 by Alex Cheatle and Andrew Long. Delivering unique travel, entertainment and dining experiences to the world, Ten is a vital part of the customer engagement strategies of leading premium financial services and consumer brands. Today, millions of members have access to Ten's services across lifestyle, travel, dining, entertainment and retail benefits on behalf of over fifty clients including HSBC, Bank of America and Westpac. As well as offering a private membership tier, Ten serves some of the most valuable customers of the world's leading private banks, premium financial services and luxury brands. Corporate clients use Ten's services to acquire, engage and retain affluent, high-net-worth customers. The service drives critical customer metrics, including revenue growth and Net Promoter Score, and supports digital transformation initiatives. Ten's partnerships are based on multi-year contracts which generate revenue through platform-as-a-service and technology fees. Its operations are underpinned by an increasingly sophisticated personalisation platform comprising industry-first, proprietary technology, thousands of supplier relationships and 25 years of expertise delivered from 22 global offices. All Ten's services are made available to clients on either a white-label, co-branded, or affiliate partnership basis. Looking ahead Deliver a world-class member experience Invest in technology Expand contracts with new and existing clients Establish a foothold in new markets by leveraging its market-leading service proposition For more information, please watch Ten's Growth Engine Video Commitment to Diversity We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs. "Tenworkswithasmallpreferredsupplierlistofrecruitmentagenciesonly.Pleasenotewearenotacceptinganyfurtherrecruitmentagenciesatthistime.TenGroupisnotresponsibleforanyfeesrelatedtounsolicitedresumes."
Feb 24, 2026
Full time
Overview We're looking for a dynamic Transformation Analyst to join our team. This is a broad role with significant influence over the strategic direction of the company, responsible for enhancing understanding, decision-making, and execution across key areas of the business and operations. As the company undergoes rapid growth and expansion, this high impact role will support and lead transformation initiatives within a unit focused on Change and Transformation. These include driving adoption of mission critical processes and providing actionable insights through detailed analysis to identify opportunities for growth, automation, and operational efficiencies. You will work on cutting edge technology with leaders across the business. The role is expected to grow, offering opportunities to develop into key managerial positions within Operations, AI Product, or Technology. The role supports the Transformation Director and requires close collaboration with senior leadership, including Cleveland executives, to analyse existing processes and identify opportunities to drive efficiency through enhanced output or automation. You will help drive complex transformation projects from inception to completion-defining scope, coordinating cross functional teams, managing timelines and budgets, and delivering measurable outcomes aligned to strategic objectives with clear ROI tracking. You will likely contribute to projects that leverage generative AI to integrate, automate, and enhance business processes, from transforming member engagement to developing agentic frameworks that enable departments to operate more efficiently, or designing and launching new service channels. Key Responsibilities Assist on end-to-end tech & AI driven transformation projects, including planning, execution, and monitoring of progress. Identify areas for improvement and develop strategies to optimise business processes whilst being able to evaluate potential return on investment. Collaborate with cross-functional teams to drive change and ensure successful implementation of transformation initiatives. Conduct detailed analysis of business operations, identify gaps, and propose innovative solutions including areas where automation and application of AI will drive a step change in workflow and impact. Monitor and evaluate the effectiveness of strategy, change or transformation initiatives, making adjustments as necessary. Analytics, reporting and instrumenting the business: development of analysis, dashboards and KPIs to help manage the business effectively, identifying key metrics and building confidence in data-driven decisions by managers and Ten leaders Operational analysis: understanding workforce operational processes, and identify areas of optimisation opportunities, understanding profitability across different geographies, channels, or propositions, to better drive operational efficiencies and improvements. Skills & Qualifications Bachelor's degree in Engineering, Mathematics, Computer Science, or a related field. 2+ years of professional experience within a professional services environment (e.g., management consulting, investment banking, or an accounting firm). Proven experience delivering process or performance improvement initiatives, with working knowledge of methodologies such as Six Sigma, Lean, or similar frameworks. Recent hands-on experience with some of the following tools and technologies: Data Visualization: Tableau, Power BI, QlikView, Looker Data Transformation & Querying: SQL, M Code, DAX, or similar Automation Languages: Python, Java, C#, R, or similar Automation Tools: Power Automate, UiPath, Blue Prism, Alteryx, Zapier Workflow Automation / Scripting: VBA, Shell Scripting, JavaScript Experience managing or contributing to multiple projects simultaneously, ensuring timely and high-quality delivery. Strong analytical and problem-solving capabilities. Excellent interpersonal and communication skills, with the ability to collaborate effectively across cross-functional teams and influence stakeholders. Guidelines for Hybrid/Home Office option Please note that this role operates on a hybrid working model, with a minimum of 2 days per week in the office. Regular in-office presence is important to support collaboration, team connection, and effective cross-functional working. For this reason, the hybrid arrangement is a core requirement of the role. A secure home office at your confirmed address, free from background noise or other distractions Internet service must meet minimum requirements and minimum speed check must be complete Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development. Rewards designed around you A competitive salary depending on experience, plus a performance-based bonus. Hybrid working. You can combine working from home and working from the office. Paid time away from work. Our employees enjoy a competitive paid time off package, including a paid day each year to volunteer time for a good cause that is important to them. Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave. Extra Rewards. Lucrative Ten Loyalty Rewards program which includes a bonus and gift to say thank you for being part of Ten. Remote Working Holidays - possibilities to Travel and Work anywhere in the world! Employee Discounts. Access to lots of great travel and entertainment discounts as our clients' members would! Be part of our global, dynamic, and inclusive Team, with diversity at its core. Genuine career opportunities within a dynamic and international company. Who We Are Ten Lifestyle Group is an AIM-listed global travel and lifestyle concierge company founded in 1998 by Alex Cheatle and Andrew Long. Delivering unique travel, entertainment and dining experiences to the world, Ten is a vital part of the customer engagement strategies of leading premium financial services and consumer brands. Today, millions of members have access to Ten's services across lifestyle, travel, dining, entertainment and retail benefits on behalf of over fifty clients including HSBC, Bank of America and Westpac. As well as offering a private membership tier, Ten serves some of the most valuable customers of the world's leading private banks, premium financial services and luxury brands. Corporate clients use Ten's services to acquire, engage and retain affluent, high-net-worth customers. The service drives critical customer metrics, including revenue growth and Net Promoter Score, and supports digital transformation initiatives. Ten's partnerships are based on multi-year contracts which generate revenue through platform-as-a-service and technology fees. Its operations are underpinned by an increasingly sophisticated personalisation platform comprising industry-first, proprietary technology, thousands of supplier relationships and 25 years of expertise delivered from 22 global offices. All Ten's services are made available to clients on either a white-label, co-branded, or affiliate partnership basis. Looking ahead Deliver a world-class member experience Invest in technology Expand contracts with new and existing clients Establish a foothold in new markets by leveraging its market-leading service proposition For more information, please watch Ten's Growth Engine Video Commitment to Diversity We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs. "Tenworkswithasmallpreferredsupplierlistofrecruitmentagenciesonly.Pleasenotewearenotacceptinganyfurtherrecruitmentagenciesatthistime.TenGroupisnotresponsibleforanyfeesrelatedtounsolicitedresumes."
Divisional Operations Director The closing date is 05 March 2026 An exciting opportunity has arisen for Director of Operations for the Division of Surgery, and Women's and Children's Services at the James Paget University Hospital NHS Foundation Trust. As part of the Norfolk and Waveney University Hospitals Group, James Paget is on a significant journey of development and improvement. A Trust that is part of the New Hospitals Programme, an Electronic Patient Record and an Acute Clinical Strategy redesign are all current strategic priorities for the Group. As the Director of Operations for the Division of Surgery and Women's and Children's Services, we are looking for an exceptional candidate to balance the day-to-day grip and control required to lead one of our two clinical divisions whilst simultaneously leading and contributing to significant strategic projects across Norfolk and Waveney. Interview Date 26 March 2026 Main duties of the job The Divisional Operations Director (DOD) role has a high level of delegated authority from the Chief Operating Officer and other members of the Site Leadership Team, providing operational and strategic leader leadership across all areas of the work within their designated portfolio. In addition, the DOD has wide ranging corporate responsibilities representing and making decisions on behalf of the Trust at local and regional level. The DOD is expected to work collaboratively across the Norfolk and Waveney University Hospitals Group. About us We want to attract the best and brightest people to work with us and that means we will look after you from the moment you apply for a role at the Trust and throughout your career with us. Our staff are central to everything we do, and we believe that investing in you is crucial if we want to enable you to reach your full potential. Job responsibilities Leadership Provide strong visible leadership across the designated area in partnership with the Divisional Medical Director, Head of Midwifery and Lead Nurse Drive through the delivery of ambitious targets to continually improve performance within the designated area. Work collaboratively with all senior leaders in the Trust and wider group Introduce new and innovative strategies to maximise organisational efficiency. Ensure that all staff in the designated area are clear about what is expected and are working together in successful teams to achieve the Trusts vision and objectives. Lead on the implementation of new systems, processes and policies. Take the strategic lead for the designated area within the Trust, ensuring most effective use of resources. Service Development In collaboration with the Divisional Medical Director, Lead Nurse and Head of Midwifery the post holder will assume lead responsibility for the development and improvement of patient care within the designated area, ensuring links are made across specialties/departments within the Trust and wider group and outside with other system partners and Place partners. The post holder will take an active role in determining the designated areas priorities and objectives and contribute to the Trust and Groups business plan. Develop clear plans to implement new services, in line with the Norfolk and Waveney Hospital Groups clinical strategy, service development plans, business planning, within agreed timeframes and within the financial envelope. Support Clinicians to deliver service re-design projects that improve clinical outcomes for patients, reduce waiting times and promotes more efficient/effective use of resources The post holder will ensure processes are in place for continual review of services to achieve an optimal fit between clinical service delivery and current best practice. Encourage and promote a quality and improvement agenda within the Division sharing good practice and excellence as appropriate. Operational Management To manage the operational performance of the designated area, ensuring each specialty has clearly defined performance objectives supported by a management plan to deliver continuous improvement and against national guidance. Lead the regular performance meetings for the designated area of responsibility. Develop and implement effective reporting arrangements across the designated area to accurately record and monitor performance against local and national targets and to pro-actively manage any variances. To develop operational objectives within the designated area, which supports the achievement of Trust Targets and are consistent with Trust and Group objectives. Ensure that effective clinical governance, risk management and controls assurance systems and procedures are embedded into the culture of the designated area of responsibility. Provide regular reports to the Chief Operating Officer with assurance that appropriate follow up actions will be completed Ensure capital utilisation is maximised to optimise productivity and improve patient care including effective infection control systems. Work closely with Clinicians, Managers and Trust Leads to ensure that the Trust is providing optimum quality of care in line with CQC Standards, national and local healthcare targets. Responsibility for delegated budgets for the designated area. Ensure robust financial management systems and processes are in place to optimally utilise the designated area budget and resources. Leading the Division to deliver financial performance in line with the Trusts agreed financial plan, including efficiencies, exploring and implementing opportunities for cost improvement and maximising income. Ensure all delegated budgets within the designated area adhere to Trust Standing Financial Instructions and Standing Orders. Establish a system for business risk evaluation of service developments. Governance & Risk Promote a culture where patient safety is at the centre of the designated areas planning, analysis and performance delivery Ensure that appropriate and necessary Divisional resources are made available to describe and deliver an annual Governance Plan, including relevant clinical audit activity. Ensure that the designated area employs robust risk management and systems for clinical quality and safety improvement. Promote clinical information for benchmarking and audit to improve patient experience and delivery of excellent performance. Ensure that systems are in place to deliver accurate and timely statutory information (e.g. Data Protection and Freedom of Information). Human Resource Management Line manage Operations Managers and Administrative & Clerical staff. Develop and maintain robust staff development systems within the designated area engendering a culture of openness, value and respect. Establish effective communication systems with all members of staff within the designated areas. Work in partnership with the HR team to ensure that all managers and employees comply with Trust policies and procedures, HR best practice and employment law and ensure that staff experienced is maximised through delivery of a formal staff experience plan. Ensure that all direct line management staff in the designated area are regularly appraised and have a Personal Development Plan which supports their development and is in line with Trust values and objectives. Promote a culture where staff feel empowered and accountable for the service they provide. Promoting staff development, working in collaboration with professional bodies and/or academic institutions enable them to competently and safely fulfil their roles whilst fulfilling ongoing progression and development aspirations. To personally update and keep abreast of professional and organisational developments within the NHS. To be ultimately responsible for the performance management of all staff in own areas and initiate and undertake disciplinary and capability procedures up to the level of dismissal and to hear grievances as appropriate and in accordance with Trust policiee Ensure the Division has an integrated workforce plan to ensure continuity of high-quality care Other Duties Lead Trust and Group wide initiatives and projects as required. The post holder will participate in the On Call rota for the Trust. Represent the Chief Operating Officer or the Trust at local or national meetings. The post holder will be required to carry out other relevant duties as required. This post of Divisional Operations Director may be required to be flexible in the portfolio of work being managed. Any changes will be made in consultation with the post holder. The post holder will adhere to, at all times, any professional and NHS Code of Conducts for their area of work. The post holder will act, at all times, in a courteous, dignified and respectful manner when dealing with patients, staff and visitors to the Trust complying with the Trusts values and to be an effective role model in this respect for all staff across the Division. The post holder will deputise for the Chief Operating Officer internally and externally when required. Person Specification Experience Elective Recovery Delivery Experience Significant experience within the Healthcare Sector at senior manager level including responsibility for strategic planning, operations . click apply for full job details
Feb 24, 2026
Full time
Divisional Operations Director The closing date is 05 March 2026 An exciting opportunity has arisen for Director of Operations for the Division of Surgery, and Women's and Children's Services at the James Paget University Hospital NHS Foundation Trust. As part of the Norfolk and Waveney University Hospitals Group, James Paget is on a significant journey of development and improvement. A Trust that is part of the New Hospitals Programme, an Electronic Patient Record and an Acute Clinical Strategy redesign are all current strategic priorities for the Group. As the Director of Operations for the Division of Surgery and Women's and Children's Services, we are looking for an exceptional candidate to balance the day-to-day grip and control required to lead one of our two clinical divisions whilst simultaneously leading and contributing to significant strategic projects across Norfolk and Waveney. Interview Date 26 March 2026 Main duties of the job The Divisional Operations Director (DOD) role has a high level of delegated authority from the Chief Operating Officer and other members of the Site Leadership Team, providing operational and strategic leader leadership across all areas of the work within their designated portfolio. In addition, the DOD has wide ranging corporate responsibilities representing and making decisions on behalf of the Trust at local and regional level. The DOD is expected to work collaboratively across the Norfolk and Waveney University Hospitals Group. About us We want to attract the best and brightest people to work with us and that means we will look after you from the moment you apply for a role at the Trust and throughout your career with us. Our staff are central to everything we do, and we believe that investing in you is crucial if we want to enable you to reach your full potential. Job responsibilities Leadership Provide strong visible leadership across the designated area in partnership with the Divisional Medical Director, Head of Midwifery and Lead Nurse Drive through the delivery of ambitious targets to continually improve performance within the designated area. Work collaboratively with all senior leaders in the Trust and wider group Introduce new and innovative strategies to maximise organisational efficiency. Ensure that all staff in the designated area are clear about what is expected and are working together in successful teams to achieve the Trusts vision and objectives. Lead on the implementation of new systems, processes and policies. Take the strategic lead for the designated area within the Trust, ensuring most effective use of resources. Service Development In collaboration with the Divisional Medical Director, Lead Nurse and Head of Midwifery the post holder will assume lead responsibility for the development and improvement of patient care within the designated area, ensuring links are made across specialties/departments within the Trust and wider group and outside with other system partners and Place partners. The post holder will take an active role in determining the designated areas priorities and objectives and contribute to the Trust and Groups business plan. Develop clear plans to implement new services, in line with the Norfolk and Waveney Hospital Groups clinical strategy, service development plans, business planning, within agreed timeframes and within the financial envelope. Support Clinicians to deliver service re-design projects that improve clinical outcomes for patients, reduce waiting times and promotes more efficient/effective use of resources The post holder will ensure processes are in place for continual review of services to achieve an optimal fit between clinical service delivery and current best practice. Encourage and promote a quality and improvement agenda within the Division sharing good practice and excellence as appropriate. Operational Management To manage the operational performance of the designated area, ensuring each specialty has clearly defined performance objectives supported by a management plan to deliver continuous improvement and against national guidance. Lead the regular performance meetings for the designated area of responsibility. Develop and implement effective reporting arrangements across the designated area to accurately record and monitor performance against local and national targets and to pro-actively manage any variances. To develop operational objectives within the designated area, which supports the achievement of Trust Targets and are consistent with Trust and Group objectives. Ensure that effective clinical governance, risk management and controls assurance systems and procedures are embedded into the culture of the designated area of responsibility. Provide regular reports to the Chief Operating Officer with assurance that appropriate follow up actions will be completed Ensure capital utilisation is maximised to optimise productivity and improve patient care including effective infection control systems. Work closely with Clinicians, Managers and Trust Leads to ensure that the Trust is providing optimum quality of care in line with CQC Standards, national and local healthcare targets. Responsibility for delegated budgets for the designated area. Ensure robust financial management systems and processes are in place to optimally utilise the designated area budget and resources. Leading the Division to deliver financial performance in line with the Trusts agreed financial plan, including efficiencies, exploring and implementing opportunities for cost improvement and maximising income. Ensure all delegated budgets within the designated area adhere to Trust Standing Financial Instructions and Standing Orders. Establish a system for business risk evaluation of service developments. Governance & Risk Promote a culture where patient safety is at the centre of the designated areas planning, analysis and performance delivery Ensure that appropriate and necessary Divisional resources are made available to describe and deliver an annual Governance Plan, including relevant clinical audit activity. Ensure that the designated area employs robust risk management and systems for clinical quality and safety improvement. Promote clinical information for benchmarking and audit to improve patient experience and delivery of excellent performance. Ensure that systems are in place to deliver accurate and timely statutory information (e.g. Data Protection and Freedom of Information). Human Resource Management Line manage Operations Managers and Administrative & Clerical staff. Develop and maintain robust staff development systems within the designated area engendering a culture of openness, value and respect. Establish effective communication systems with all members of staff within the designated areas. Work in partnership with the HR team to ensure that all managers and employees comply with Trust policies and procedures, HR best practice and employment law and ensure that staff experienced is maximised through delivery of a formal staff experience plan. Ensure that all direct line management staff in the designated area are regularly appraised and have a Personal Development Plan which supports their development and is in line with Trust values and objectives. Promote a culture where staff feel empowered and accountable for the service they provide. Promoting staff development, working in collaboration with professional bodies and/or academic institutions enable them to competently and safely fulfil their roles whilst fulfilling ongoing progression and development aspirations. To personally update and keep abreast of professional and organisational developments within the NHS. To be ultimately responsible for the performance management of all staff in own areas and initiate and undertake disciplinary and capability procedures up to the level of dismissal and to hear grievances as appropriate and in accordance with Trust policiee Ensure the Division has an integrated workforce plan to ensure continuity of high-quality care Other Duties Lead Trust and Group wide initiatives and projects as required. The post holder will participate in the On Call rota for the Trust. Represent the Chief Operating Officer or the Trust at local or national meetings. The post holder will be required to carry out other relevant duties as required. This post of Divisional Operations Director may be required to be flexible in the portfolio of work being managed. Any changes will be made in consultation with the post holder. The post holder will adhere to, at all times, any professional and NHS Code of Conducts for their area of work. The post holder will act, at all times, in a courteous, dignified and respectful manner when dealing with patients, staff and visitors to the Trust complying with the Trusts values and to be an effective role model in this respect for all staff across the Division. The post holder will deputise for the Chief Operating Officer internally and externally when required. Person Specification Experience Elective Recovery Delivery Experience Significant experience within the Healthcare Sector at senior manager level including responsibility for strategic planning, operations . click apply for full job details
Applications are invited for 1 full-time (10PAs + 10% R&R) Consultant Psychiatrist to join the Windsor Community Mental health Team. At Mersey Care we are passionate about mental health and wellbeing and delivering the best possible care for the people we serve. Quality, recovery and wellbeing are at the heart of everything that we do. The Trust is focused on driving change and innovation by supporting and enhancing the leadership role of our senior clinicians and this role would offer opportunities for you to lead and develop excellent practice in the field If successful in your application for this replacement full time post (10 PAs), you will join a dynamic and dedicated multi-disciplinary team delivering high quality assessment and treatment of for adults with psychosis and other severe mental illnesses referred from linked general practices from the Windsor CMHT coverage. This is an exciting time to be joining adult mental health services with the implementation of a new clinical model that is already yielding improvements in care throughout the pathway, supported by more effective team working with primary care and adult inpatient acute care colleagues. Main duties of the job Be actively involved in the leadership, management and decision making within the Community Mental Health Team Supervise and support team members who carry out assessments of patients referred to the team. Carry out comprehensive psychiatric assessments and provide treatment for patients. Conduct patient reviews and lead Multidisciplinary reviews, CPA reviews and multiprofessional team meetings Contribute to the development of the service and be actively involved in the critical evaluation of its effectiveness over time. Ensure that management plans are clearly displayed in the medical records and undertake administrative duties associated with the care of the patient. Foster relationships between staff within each organisation, and with the local Clinical Commissioning Groups. To act as team responsible clinician for the purposes of the Mental Health Act 1983 and carry out duties in accordance to the code of practice. To carry out comprehensive Risk Assessments and as required participate in Trust's risk management processes such as Health Risk Assessment and Management Meetings(H-RAMM) Maintain a high level of effective communication and work flexibly and cooperatively with other parts of the service including; inpatient units, other community mental health teams, specialist services and primary care. Liaison with families / carers other stakeholders and interested parties About us Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region (Halton, Warrington, Knowsley, Liverpool, Sefton and St Helens) and is also commissioned for services that cover the North West, North Wales and the Midlands. We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities. At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so. Job responsibilities In line with New Ways of Working, the post holder will provide a consultative, supervisory and supportive role to the multi-disciplinary team. The post holder will take an active part in the clinical work of the team; the majority of clinical work is clinic based, but service users may also be seen at home, as required. Clinical work also includes report writing. The post holder will also be supported in developing a special interest in a clinical area, which meets the Trust objectives. The post holder will be expected to be part of the allocation procedure within the team and be responsive and flexible to the needs of the team. This forms part of a wider acute care system provided by the Trust and this service performs a crucial coordinating function to ensure that service users experience a smooth journey through the most appropriate care pathway. The post holder is expected to work as a medical expert and as responsible clinician for patients subject to the Mental Health Act 2007 which includes patients on Community Treatment Orders (CTOs). There are approximately 15 patients on CTOs at any time. The post holder is also expected to tackle the medico-legal and ethical dilemmas while adhering to legal safeguards. MHA assessments form an important part of the clinical commitments and have to be done as an emergency. There is a Rota for that in the team which includes fellow Consultant, ST doctor and Specialty doctor. The post holder will have junior doctor support and will be expected to provide clinical supervision to any first or second on call doctors when they contact for any advice or support. The service operates in the context of CPA Policies and Procedures and all other Policies of the Trust and Local Authorities. The post holder will contribute to clinical and medical leadership within the Recovery Team taking a lead role in the development and provision of a safe, effective, evidenced-based, quality service. The post holder will liaise closely with General Practitioners (GPs) and with other services, teams and agencies within the Borough and within the Trust to support effective, collaborative, inter-agency working. Administration time is allocated in the job plan. There is a specialty doctor currently in post to support the postholder. The Post Holder will be supported to develop Educational and Clinical Supervisor Responsibilities for junior trainees. Participation in undergraduate and postgraduate clinical teaching. Participation in the training of other disciplines. Providing educational supervision of trainees and other disciplines. Taking part in continuing medical education within statutory limits. Clinical governance and quality assurance Expected contribution to clinical governance and responsibility for setting and monitoring standards. Participation in clinical audit and other local assurance processes. Participation in service/team evaluation and the planning of future service developments. Quality improvement Leads and manages a team in a way that supports the development of a culture of continuous improvement and learning. Utilises a quality improvement approach to think systemically about complex problems, develop potential change ideas and test these in practice using a systematic QI methodology. Empowers the team to resolve local issues on a daily basis using the tools and method of quality improvement without staff having to seek permission. Promotes awareness and understanding of quality improvement, and shares learning and successes from quality improvement work. To manage, appraise and give professional supervision to junior medical staff as agreed between consultant colleagues and the medical director and in accordance with the Trusts personnel policies and procedures. This may include assessing competences under the Modernising Medical Careers framework. To ensure that junior medical staff working with the post holder operate within the parameters of the New Deal and are Working Time Directive compliant. To undertake the administrative duties associated with the care of patients. To record clinical activity accurately and comprehensively and submit this promptly to the Information Department. To participate in service and business planning activity for the locality and, as appropriate, for the whole mental health service. To participate in annual appraisal for consultants. To attend and participate in the academic programme of the Trust, including lectures and seminars as part of the internal CPD programme. To maintain professional registration with the General Medical Council, Mental Health Act Section 12(2) approval, and to abide by professional codes of conduct. To participate annually in a job plan review with the clinical manager, which will include consultation with a relevant manager in order to ensure that the post is developed to take into account changes in service configuration and delivery associated with modernisation. To work with local managers and professional colleagues in ensuring the efficient running of services and share with consultant colleagues in the medical contribution to management. To comply with the Trusts agreed policies, procedures, standing orders and financial instructions, and to take an active role in the financial management of the service and support the medical director and other managers in preparing plans for services. External duties, roles and responsibilities The Trust actively supports the involvement of the consultant body in regional and national groups subject to discussion and approval with the medical director and, as necessary, the chief executive officer. Work programme It is envisaged that the post holder will work 10 programmed activities over 5 days . click apply for full job details
Feb 24, 2026
Full time
Applications are invited for 1 full-time (10PAs + 10% R&R) Consultant Psychiatrist to join the Windsor Community Mental health Team. At Mersey Care we are passionate about mental health and wellbeing and delivering the best possible care for the people we serve. Quality, recovery and wellbeing are at the heart of everything that we do. The Trust is focused on driving change and innovation by supporting and enhancing the leadership role of our senior clinicians and this role would offer opportunities for you to lead and develop excellent practice in the field If successful in your application for this replacement full time post (10 PAs), you will join a dynamic and dedicated multi-disciplinary team delivering high quality assessment and treatment of for adults with psychosis and other severe mental illnesses referred from linked general practices from the Windsor CMHT coverage. This is an exciting time to be joining adult mental health services with the implementation of a new clinical model that is already yielding improvements in care throughout the pathway, supported by more effective team working with primary care and adult inpatient acute care colleagues. Main duties of the job Be actively involved in the leadership, management and decision making within the Community Mental Health Team Supervise and support team members who carry out assessments of patients referred to the team. Carry out comprehensive psychiatric assessments and provide treatment for patients. Conduct patient reviews and lead Multidisciplinary reviews, CPA reviews and multiprofessional team meetings Contribute to the development of the service and be actively involved in the critical evaluation of its effectiveness over time. Ensure that management plans are clearly displayed in the medical records and undertake administrative duties associated with the care of the patient. Foster relationships between staff within each organisation, and with the local Clinical Commissioning Groups. To act as team responsible clinician for the purposes of the Mental Health Act 1983 and carry out duties in accordance to the code of practice. To carry out comprehensive Risk Assessments and as required participate in Trust's risk management processes such as Health Risk Assessment and Management Meetings(H-RAMM) Maintain a high level of effective communication and work flexibly and cooperatively with other parts of the service including; inpatient units, other community mental health teams, specialist services and primary care. Liaison with families / carers other stakeholders and interested parties About us Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region (Halton, Warrington, Knowsley, Liverpool, Sefton and St Helens) and is also commissioned for services that cover the North West, North Wales and the Midlands. We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities. At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so. Job responsibilities In line with New Ways of Working, the post holder will provide a consultative, supervisory and supportive role to the multi-disciplinary team. The post holder will take an active part in the clinical work of the team; the majority of clinical work is clinic based, but service users may also be seen at home, as required. Clinical work also includes report writing. The post holder will also be supported in developing a special interest in a clinical area, which meets the Trust objectives. The post holder will be expected to be part of the allocation procedure within the team and be responsive and flexible to the needs of the team. This forms part of a wider acute care system provided by the Trust and this service performs a crucial coordinating function to ensure that service users experience a smooth journey through the most appropriate care pathway. The post holder is expected to work as a medical expert and as responsible clinician for patients subject to the Mental Health Act 2007 which includes patients on Community Treatment Orders (CTOs). There are approximately 15 patients on CTOs at any time. The post holder is also expected to tackle the medico-legal and ethical dilemmas while adhering to legal safeguards. MHA assessments form an important part of the clinical commitments and have to be done as an emergency. There is a Rota for that in the team which includes fellow Consultant, ST doctor and Specialty doctor. The post holder will have junior doctor support and will be expected to provide clinical supervision to any first or second on call doctors when they contact for any advice or support. The service operates in the context of CPA Policies and Procedures and all other Policies of the Trust and Local Authorities. The post holder will contribute to clinical and medical leadership within the Recovery Team taking a lead role in the development and provision of a safe, effective, evidenced-based, quality service. The post holder will liaise closely with General Practitioners (GPs) and with other services, teams and agencies within the Borough and within the Trust to support effective, collaborative, inter-agency working. Administration time is allocated in the job plan. There is a specialty doctor currently in post to support the postholder. The Post Holder will be supported to develop Educational and Clinical Supervisor Responsibilities for junior trainees. Participation in undergraduate and postgraduate clinical teaching. Participation in the training of other disciplines. Providing educational supervision of trainees and other disciplines. Taking part in continuing medical education within statutory limits. Clinical governance and quality assurance Expected contribution to clinical governance and responsibility for setting and monitoring standards. Participation in clinical audit and other local assurance processes. Participation in service/team evaluation and the planning of future service developments. Quality improvement Leads and manages a team in a way that supports the development of a culture of continuous improvement and learning. Utilises a quality improvement approach to think systemically about complex problems, develop potential change ideas and test these in practice using a systematic QI methodology. Empowers the team to resolve local issues on a daily basis using the tools and method of quality improvement without staff having to seek permission. Promotes awareness and understanding of quality improvement, and shares learning and successes from quality improvement work. To manage, appraise and give professional supervision to junior medical staff as agreed between consultant colleagues and the medical director and in accordance with the Trusts personnel policies and procedures. This may include assessing competences under the Modernising Medical Careers framework. To ensure that junior medical staff working with the post holder operate within the parameters of the New Deal and are Working Time Directive compliant. To undertake the administrative duties associated with the care of patients. To record clinical activity accurately and comprehensively and submit this promptly to the Information Department. To participate in service and business planning activity for the locality and, as appropriate, for the whole mental health service. To participate in annual appraisal for consultants. To attend and participate in the academic programme of the Trust, including lectures and seminars as part of the internal CPD programme. To maintain professional registration with the General Medical Council, Mental Health Act Section 12(2) approval, and to abide by professional codes of conduct. To participate annually in a job plan review with the clinical manager, which will include consultation with a relevant manager in order to ensure that the post is developed to take into account changes in service configuration and delivery associated with modernisation. To work with local managers and professional colleagues in ensuring the efficient running of services and share with consultant colleagues in the medical contribution to management. To comply with the Trusts agreed policies, procedures, standing orders and financial instructions, and to take an active role in the financial management of the service and support the medical director and other managers in preparing plans for services. External duties, roles and responsibilities The Trust actively supports the involvement of the consultant body in regional and national groups subject to discussion and approval with the medical director and, as necessary, the chief executive officer. Work programme It is envisaged that the post holder will work 10 programmed activities over 5 days . click apply for full job details
# BDO Digital Transformation AnalystLocation Leeds, United Kingdom# BDO Digital Transformation AnalystIdeas People TrustWe're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world.We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them.We'll broaden your horizonsManage risk for our clients to make them stronger for the future.Our Digital Services are designed to enable organisations to leverage our innovative methodologies, technology, and highly experienced professionals to manage their business risks most effectively. Working at BDO offers curious-minded people excellent exposure to all aspects of business strategy, operations and more.We're a dynamic team of internal auditors, accountants, technology, and business transformation experts with disciplines in finance, risk, projects and change, cyber and digital, amongst others.You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with.BDO's Digital business has been experiencing significant growth over the past four years and now operates as a team of 100+ with developed technical specialisms. We are looking to grow the business analyst team sitting within our Digital Transformation practice to help deliver transformation planning and delivery to our valued mid-market clients.We are looking for a high-performing individual who wishes to advance their career in our fast growing and dynamic team. In addition to the core competencies of client relationship and engagement management, you will have strong people values and a passion for mentoring and playing an active role in maintaining and enhancing the strong people culture within our team.You'll be someone with: Basic understanding and working knowledge of core business systems including ERP, HCM and CRM; Basic understanding of typical IT strategies and operating models; Working within a team and a passion for supporting the development of self and others; Excellent verbal and written communication skills to support the production of proposals and reports (consulting leadership when required); Building sustainable relationships and networks with team members and with clients; Minimum of 1 years prior consulting /advisory experience and an ability to manage several engagements simultaneously; and Fluent in EnglishWe're in it togetherMutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs.Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work.We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO.We're looking forward to the futureAt BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions.We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Feb 24, 2026
Full time
# BDO Digital Transformation AnalystLocation Leeds, United Kingdom# BDO Digital Transformation AnalystIdeas People TrustWe're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world.We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them.We'll broaden your horizonsManage risk for our clients to make them stronger for the future.Our Digital Services are designed to enable organisations to leverage our innovative methodologies, technology, and highly experienced professionals to manage their business risks most effectively. Working at BDO offers curious-minded people excellent exposure to all aspects of business strategy, operations and more.We're a dynamic team of internal auditors, accountants, technology, and business transformation experts with disciplines in finance, risk, projects and change, cyber and digital, amongst others.You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with.BDO's Digital business has been experiencing significant growth over the past four years and now operates as a team of 100+ with developed technical specialisms. We are looking to grow the business analyst team sitting within our Digital Transformation practice to help deliver transformation planning and delivery to our valued mid-market clients.We are looking for a high-performing individual who wishes to advance their career in our fast growing and dynamic team. In addition to the core competencies of client relationship and engagement management, you will have strong people values and a passion for mentoring and playing an active role in maintaining and enhancing the strong people culture within our team.You'll be someone with: Basic understanding and working knowledge of core business systems including ERP, HCM and CRM; Basic understanding of typical IT strategies and operating models; Working within a team and a passion for supporting the development of self and others; Excellent verbal and written communication skills to support the production of proposals and reports (consulting leadership when required); Building sustainable relationships and networks with team members and with clients; Minimum of 1 years prior consulting /advisory experience and an ability to manage several engagements simultaneously; and Fluent in EnglishWe're in it togetherMutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs.Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work.We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO.We're looking forward to the futureAt BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions.We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. Our clients are Britain's economic engine - ambitious, entrepreneurially- spirited and high growth businesses that fuel the economy - and the owners and management teams that lead them. We'll broaden your horizons Our Advisory team provide a wide variety of services that deliver value-led advice and outcomes. They have an in-depth knowledge of business, industry sectors and markets and understand the constantly changing risks and opportunities at the heart of our clients' affairs. The team work across strategy, operations and improvement as well as at a transactional and defined project level. From technology to risk advisory, they're experts in following through on top-level instructions and resolving the finer details - all in one straight-forward package. When you join them, you'll work on some of the world's most exciting financial operations and business deals, building your experience and expertise alongside the brightest minds in the i ndustry. We'll help you succeed Our clients trust us because of the quality of our advice . That quality grows from a thorough understanding of their business, and that understanding comes from working closely with clients and building long-lasting relationships. You'll be someone who can work pro-actively, managing your own tasks, but you'll also be confident collaborating with others, communicating regularly with senior managers, Directors, and BDO's Partners to enable us to serve our clients effectively . You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients. Overview This is an associate director role within the growing Advisory team of the BDO International Institutions and Donor Assurance (IIDA) department. The role involves managing teams of junior managers, consultants and analysts to secure and deliver assignments in the domain of evaluation and value-for-money audit. It also includes business development, supporting IIDA leadership to grow the business. IIDA carries out assignments for international donor organisations all over the world - including UN organisations, multi-lateral development banks, EU bodies, government development agencies and charitable foundations. By helping these organisations perform better, our team supports them in improving economic, social and political conditions in dozens of countries around the world. You'll be someone with: Strong written and spoken English skills, and an ability to communicate in a clear, professional, and constructive manner. A higher degree or professional qualification in public policy/finance, climate finance, international development, economics or operational research. Demonstrable experience of delivering OECD/DAC-based evaluations, value for money audits / assessments and/or organisational reviews. A genuine interest in international development and working in a multi-cultural context. Demonstrable business development success & experience of managing teams of 3-7 people, and projects lasting from 1 to 24 months. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business . We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task in hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive , people-centred culture . From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. We can provide the best support for our clients and people when we're working side by side . Our agile working framework helps us stay connected, bringing teams together whe re and whe n it counts so they can share ideas and help one another . At BDO, you'll always have access to the people and resources you need to do your best work . We know that c ollaboration is the key to creating value for our clients and satisfying experiences at work , so w e 've invested in state-of-the-art collaboration spaces in our offices . BDO's people represent a wealth of knowledge and expertise , and w e'll encourage you to build your network , work alongside others , and share your skills and experiences . With a range of multidisciplinary events and dedicated resources , you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in them. Across the UK thousands of unique minds coming together to help our clients reach their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise . We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Feb 24, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. Our clients are Britain's economic engine - ambitious, entrepreneurially- spirited and high growth businesses that fuel the economy - and the owners and management teams that lead them. We'll broaden your horizons Our Advisory team provide a wide variety of services that deliver value-led advice and outcomes. They have an in-depth knowledge of business, industry sectors and markets and understand the constantly changing risks and opportunities at the heart of our clients' affairs. The team work across strategy, operations and improvement as well as at a transactional and defined project level. From technology to risk advisory, they're experts in following through on top-level instructions and resolving the finer details - all in one straight-forward package. When you join them, you'll work on some of the world's most exciting financial operations and business deals, building your experience and expertise alongside the brightest minds in the i ndustry. We'll help you succeed Our clients trust us because of the quality of our advice . That quality grows from a thorough understanding of their business, and that understanding comes from working closely with clients and building long-lasting relationships. You'll be someone who can work pro-actively, managing your own tasks, but you'll also be confident collaborating with others, communicating regularly with senior managers, Directors, and BDO's Partners to enable us to serve our clients effectively . You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients. Overview This is an associate director role within the growing Advisory team of the BDO International Institutions and Donor Assurance (IIDA) department. The role involves managing teams of junior managers, consultants and analysts to secure and deliver assignments in the domain of evaluation and value-for-money audit. It also includes business development, supporting IIDA leadership to grow the business. IIDA carries out assignments for international donor organisations all over the world - including UN organisations, multi-lateral development banks, EU bodies, government development agencies and charitable foundations. By helping these organisations perform better, our team supports them in improving economic, social and political conditions in dozens of countries around the world. You'll be someone with: Strong written and spoken English skills, and an ability to communicate in a clear, professional, and constructive manner. A higher degree or professional qualification in public policy/finance, climate finance, international development, economics or operational research. Demonstrable experience of delivering OECD/DAC-based evaluations, value for money audits / assessments and/or organisational reviews. A genuine interest in international development and working in a multi-cultural context. Demonstrable business development success & experience of managing teams of 3-7 people, and projects lasting from 1 to 24 months. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business . We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task in hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive , people-centred culture . From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. We can provide the best support for our clients and people when we're working side by side . Our agile working framework helps us stay connected, bringing teams together whe re and whe n it counts so they can share ideas and help one another . At BDO, you'll always have access to the people and resources you need to do your best work . We know that c ollaboration is the key to creating value for our clients and satisfying experiences at work , so w e 've invested in state-of-the-art collaboration spaces in our offices . BDO's people represent a wealth of knowledge and expertise , and w e'll encourage you to build your network , work alongside others , and share your skills and experiences . With a range of multidisciplinary events and dedicated resources , you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in them. Across the UK thousands of unique minds coming together to help our clients reach their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise . We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Bart & Taylor are a collection of award-winning, premium boutique bars and restaurants, spanning from London to the north of England, each with their own unique concept and style. Due to an internal promotion, we are now looking to speak to Assistant Managers to join our team at Fern, Croydon. Fern is a premium 'all-day' sharing plates concept, opening for lunch and dinner 7 days a week. Plus, Saturday Brunch, and Sunday Roast. In addition, Fern boasts a drinks program that rivals some of the best bars in the country. Fern is located next to East Croydon train, bus and tram stations. Making it ideal for commuters from surrounding areas. The successful candidate will have reasonable relevant experience of helping manage a premium restaurant or bar and will possess the personality traits and skills needed to deliver an outstanding guest experience, manage a profitable business, and lead a happy, effective, and well trained team. We are looking for hands on managers who lead from the front, and don't shy away from getting involved. Job Role: Aid the General Manager in the day to day running of the business and be an integral part of the senior leadership team. Take accountability for aspects of the business with personal KPIs and delegated tasks. Recruit, train and retain your team Deliver an exceptional and consistent guest experience Have input on menus, suppliers, events, and new ways of working Maximise profitability at every level of the business whilst maintaining high standards. Ensure full adherence to all food safety, fire, licensing, and H&S procedures Implement company processes and systems Benefits Include: Up to £16ph inc Service Charge Free meals when you're at work Discounted food and drinks in our restaurants for you and your loved ones Internal and external training from industry experts Site and company events Regular incentives and rewards A realistic pathway to progression in an expanding company At Bart & Taylor, we are all about bringing industry-leading hospitality toa neighbourhood nearyou. Throughcreating meaningful experiences, we bring communities together, whether that's through innovative food and drink, music events, creative meet ups or employment and training opportunities.
Feb 24, 2026
Full time
Bart & Taylor are a collection of award-winning, premium boutique bars and restaurants, spanning from London to the north of England, each with their own unique concept and style. Due to an internal promotion, we are now looking to speak to Assistant Managers to join our team at Fern, Croydon. Fern is a premium 'all-day' sharing plates concept, opening for lunch and dinner 7 days a week. Plus, Saturday Brunch, and Sunday Roast. In addition, Fern boasts a drinks program that rivals some of the best bars in the country. Fern is located next to East Croydon train, bus and tram stations. Making it ideal for commuters from surrounding areas. The successful candidate will have reasonable relevant experience of helping manage a premium restaurant or bar and will possess the personality traits and skills needed to deliver an outstanding guest experience, manage a profitable business, and lead a happy, effective, and well trained team. We are looking for hands on managers who lead from the front, and don't shy away from getting involved. Job Role: Aid the General Manager in the day to day running of the business and be an integral part of the senior leadership team. Take accountability for aspects of the business with personal KPIs and delegated tasks. Recruit, train and retain your team Deliver an exceptional and consistent guest experience Have input on menus, suppliers, events, and new ways of working Maximise profitability at every level of the business whilst maintaining high standards. Ensure full adherence to all food safety, fire, licensing, and H&S procedures Implement company processes and systems Benefits Include: Up to £16ph inc Service Charge Free meals when you're at work Discounted food and drinks in our restaurants for you and your loved ones Internal and external training from industry experts Site and company events Regular incentives and rewards A realistic pathway to progression in an expanding company At Bart & Taylor, we are all about bringing industry-leading hospitality toa neighbourhood nearyou. Throughcreating meaningful experiences, we bring communities together, whether that's through innovative food and drink, music events, creative meet ups or employment and training opportunities.
Salisbury, United Kingdom Posted on 20/02/2026 TPF Recruitment are delighted to be working with aprestigious and growing firm of chartered accountants who are seeking a PrivateClient Tax Senior Manager to join their well-established team in Salisbury. This is an excellent opportunity for an experienced privateclient tax professional to take on a senior leadership role, managing complexclient affairs, delivering high-quality advisory projects, and helping to shapethe future of a highly regarded tax department. Responsibilities Managea diverse portfolio of personal tax clients, including HNWIs, landedestates, agricultural clients, entrepreneurs, partnerships, and trusts. Leadon tax planning projects such as succession planning, use of trusts andcorporate structures, and advising on capital gains and inheritance taxmatters. Workclosely with Partners and Directors on complex assignments, takingresponsibility for delivering exceptional client service. Collaboratewith other departments (e.g. Accounts and Corporate Tax) to providejoined-up advice and solutions. Overseecompliance work and provide guidance to more junior team members. Mentor,coach, and develop junior colleagues, offering constructive feedback andtechnical training. Buildand maintain strong client relationships, identifying opportunities to addvalue and contribute to business growth. Requirements To succeed in this role, you will need: Significantexperience in private client tax, gained within a professional servicesfirm. Strongtechnical knowledge across a wide range of personal tax issues, withproven ability to explain complex matters clearly to clients. Demonstrableexperience in both compliance and advisory work, including tax planning. Excellentpeople management skills, with a track record of developing and supportingjunior staff. Strongorganisational skills and the ability to manage multiple priorities. Hybridand flexible working arrangements. Privatemedical insurance, life assurance, and pension contributions. Generousholiday allowance, with the option to purchase additional leave. Sharedparental leave and enhanced family policies. Fullyfunded training and continuous professional development.
Feb 24, 2026
Full time
Salisbury, United Kingdom Posted on 20/02/2026 TPF Recruitment are delighted to be working with aprestigious and growing firm of chartered accountants who are seeking a PrivateClient Tax Senior Manager to join their well-established team in Salisbury. This is an excellent opportunity for an experienced privateclient tax professional to take on a senior leadership role, managing complexclient affairs, delivering high-quality advisory projects, and helping to shapethe future of a highly regarded tax department. Responsibilities Managea diverse portfolio of personal tax clients, including HNWIs, landedestates, agricultural clients, entrepreneurs, partnerships, and trusts. Leadon tax planning projects such as succession planning, use of trusts andcorporate structures, and advising on capital gains and inheritance taxmatters. Workclosely with Partners and Directors on complex assignments, takingresponsibility for delivering exceptional client service. Collaboratewith other departments (e.g. Accounts and Corporate Tax) to providejoined-up advice and solutions. Overseecompliance work and provide guidance to more junior team members. Mentor,coach, and develop junior colleagues, offering constructive feedback andtechnical training. Buildand maintain strong client relationships, identifying opportunities to addvalue and contribute to business growth. Requirements To succeed in this role, you will need: Significantexperience in private client tax, gained within a professional servicesfirm. Strongtechnical knowledge across a wide range of personal tax issues, withproven ability to explain complex matters clearly to clients. Demonstrableexperience in both compliance and advisory work, including tax planning. Excellentpeople management skills, with a track record of developing and supportingjunior staff. Strongorganisational skills and the ability to manage multiple priorities. Hybridand flexible working arrangements. Privatemedical insurance, life assurance, and pension contributions. Generousholiday allowance, with the option to purchase additional leave. Sharedparental leave and enhanced family policies. Fullyfunded training and continuous professional development.
Role Purpose: Join our HR team and play a key role in supporting talent across PIC. As an Associate HRBP, you will partner closely with HR Business Partners while owning your own caseload-covering employee relations, parental leave, flexible working requests, performance improvement plans, and disciplinary investigations. You will also help shape and maintain our HR policies, employee handbook, and employment contracts, ensuring everything stays clear, consistent, and compliant with UK employment legislation. A great opportunity to deepen your HR expertise, work across diverse client groups and make a real impact. Key Responsibilities: Develop and update HR policies, procedures, and systems to enhance the employee experience and drive measurable improvements. Manage non complex employee relations cases, coaching managers to resolve issues confidently and in line with UK employment legislation. Support the Strategic Workforce Plan by partnering with Finance, Talent Acquisition, and senior leaders to manage headcount and employment costs. Co deliver engaging training sessions on HR best practice, regulatory changes, talent management, and employment law. Produce clear, insightful reports with analysis and recommendations to improve processes and drive efficiency. Knowledge of the financial services industry and experience working within a regulated environment. Technical Experience working in an HR function or supporting HR teams across areas such as HR Ops, Compensation & Benefits, Talent Development, and/or HR Business Partnering Strong working knowledge of UK employment legislation and HR best practice Familiarity with capacity planning, flexible working, PIPs, and probation processes Proven experience within one or more HR centres of excellence Exposure to organisational design, operating model changes, or HR led change initiatives. Experience delivering HR projects on time and within budget. Experience reviewing and updating HR policies. HR qualification or professional accreditation beneficial but not essential. Personal Strong organisational and communication skills Able to influence and persuade effectively, both directly and indirectly Excellent at prioritising and meeting deadlines within set processes Strong commercial judgement and decision making. Strong analytical skills, using data to create compelling insight and drive change - ideally with knowledge of Power BI Empathetic, humble, and human centric in approach DE&I at PIC At PIC, we believe that true innovation stems from embracing diverse perspectives, backgrounds and experiences. We are committed to building a workplace where every individual, regardless of race, gender identity, sexual orientation, disability, age, religion, or socio economic background, feels valued, heard and empowered to succeed. We hold ourselves accountable through ongoing initiatives, such as inclusive hiring practices, and equitable career development opportunities that support belonging and community. While we're proud of our progress, we recognise there's work ahead, and we remain dedicated to listening, learning and evolving together.
Feb 24, 2026
Full time
Role Purpose: Join our HR team and play a key role in supporting talent across PIC. As an Associate HRBP, you will partner closely with HR Business Partners while owning your own caseload-covering employee relations, parental leave, flexible working requests, performance improvement plans, and disciplinary investigations. You will also help shape and maintain our HR policies, employee handbook, and employment contracts, ensuring everything stays clear, consistent, and compliant with UK employment legislation. A great opportunity to deepen your HR expertise, work across diverse client groups and make a real impact. Key Responsibilities: Develop and update HR policies, procedures, and systems to enhance the employee experience and drive measurable improvements. Manage non complex employee relations cases, coaching managers to resolve issues confidently and in line with UK employment legislation. Support the Strategic Workforce Plan by partnering with Finance, Talent Acquisition, and senior leaders to manage headcount and employment costs. Co deliver engaging training sessions on HR best practice, regulatory changes, talent management, and employment law. Produce clear, insightful reports with analysis and recommendations to improve processes and drive efficiency. Knowledge of the financial services industry and experience working within a regulated environment. Technical Experience working in an HR function or supporting HR teams across areas such as HR Ops, Compensation & Benefits, Talent Development, and/or HR Business Partnering Strong working knowledge of UK employment legislation and HR best practice Familiarity with capacity planning, flexible working, PIPs, and probation processes Proven experience within one or more HR centres of excellence Exposure to organisational design, operating model changes, or HR led change initiatives. Experience delivering HR projects on time and within budget. Experience reviewing and updating HR policies. HR qualification or professional accreditation beneficial but not essential. Personal Strong organisational and communication skills Able to influence and persuade effectively, both directly and indirectly Excellent at prioritising and meeting deadlines within set processes Strong commercial judgement and decision making. Strong analytical skills, using data to create compelling insight and drive change - ideally with knowledge of Power BI Empathetic, humble, and human centric in approach DE&I at PIC At PIC, we believe that true innovation stems from embracing diverse perspectives, backgrounds and experiences. We are committed to building a workplace where every individual, regardless of race, gender identity, sexual orientation, disability, age, religion, or socio economic background, feels valued, heard and empowered to succeed. We hold ourselves accountable through ongoing initiatives, such as inclusive hiring practices, and equitable career development opportunities that support belonging and community. While we're proud of our progress, we recognise there's work ahead, and we remain dedicated to listening, learning and evolving together.
Get started with your online application Not quite your dream role? Sign up to get notified when the right vacancy comes along. Hybrid Role - Manchester based (3 days a week) Overview Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it. We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas. As a member of the Merchant Leadership team you will bring significant experience to the group, sharing industry knowledge and applying this in the on going development of the service. You will be regularly required to discuss performance with Deliveroo's SLT, are comfortable in communicating with C suite, and are able to break down complex problems for discussion. Role As Head of Merchant Excellence you will be responsible for owning the strategy in delivering world class service to our partners, working with colleagues in other departments (i.e. Product, Legal, People, etc.) to influence the development of Product and Policies which will further advance the department's strategic goals. As an experienced Operations leader, you will set department level targets for the team, and follow these through to achievement. Your team consists of c.80 enthusiastic frontline colleagues predominantly based in our contact centres in Manchester & Italy; the teams are led by a functional management team that reports to you. To deliver your goals, you will collaborate closely with cross functional teams including Partner policy, Product; Operational excellence and Finance as well as working with your peers on the Commercial Leadership team responsible for our National Account partners. What you'll be doing Recommend the strategy (In house vs outsource, site selection etc.) behind the Partner Operations service, and be accountable for global performance, ensuring consistent delivery of KPI metrics. Partner with Product and Tech teams in the development of future roadmap initiatives, providing guidance around channel strategy (Agent vs Self Service), agent system pain points, and identifying opportunities for future operational efficiency improvements. Design the framework for Partner Operations managers to operate within, ensuring suitable monitoring of performance, and vendors are held accountable to performance. Manage performance of your direct report, ensuring support and motivation is provided regularly through 1 1's, performance reviews, team meetings etc. Review and action improvement plans on the employee satisfaction survey. Provide leadership and make strategic decisions to contribute to the delivery of the department's objectives. Own deep dives and lead updates for the senior leadership team and Exec stakeholders on specific issues. Relentlessly drive performance by surfacing issues across our operations and influencing stakeholders to address them. Develop key stakeholder relationships with local market senior management, building trust in your business areas and taking forward feedback on areas for opportunity in the market. Lead and develop the people within the Partner Operations team, fostering a high performance culture inclusive of experimentation and continuous learning. Be part of a 24/7 on call rota, roughly 2 weeks per quarter. Requirements A significant amount of relevant experience in a senior leadership contact centre or related operational leadership at scale in an international, multi centre setup. Strategic mindset and ability to influence with exceptional communication and relationship building skills. Confident in managing multiple stakeholders of different levels. Exceptionally strong operations background with broad experience in building and scaling customer care organisations in fast paced, operationally complex, consumer facing businesses, supporting international customers across a variety of channels. Experience managing team managers / team leaders while being able to implement performance management initiatives. Detailed and action orientated, with experience of leading performance improvement projects. Is comfortable leading crucial business updates and can speak up when working with more senior stakeholders and partners. Is knowledgeable of CRM systems (e.g. Salesforce) and has experience of creating reports across systems. Takes personal accountability for quality and accuracy of their work. Has solid analytical background (e.g. Excel pivot tables and INDEX MATCH), SQL skills are highly desirable but not essential. Has the ability to write clear and concise project documents, easily comprehensible by individuals at all levels of seniority. A competitive and comprehensive compensation and benefits package. Compensation We aim to pay every employee competitively for the role they are performing in their respective location. Depending on role and location, some employees may be eligible for an annual cash bonus, sign on bonus or relocation support. Up to 5% matched pension contributions. Equity Some roles may be eligible for share awards, giving them ownership in Deliveroo and a share in our success. Food Free Deliveroo Plus: free delivery and access to special offers. Team lunches from the best local restaurants. Time away 25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo. One day of paid leave per year to volunteer with a registered charity. Funded single cover healthcare on our core plan, with the option to add family members at own cost. On site gym (HQ), discounted external gym membership. Access to wellbeing apps such as LesMills+, Strava, Headspace, Yogaia via GymPass. Discounted dental insurance and a range of other flexible benefits, such as critical illness cover, partner life cover, travel insurance, health assessments. Life assurance. Work Life Maternity, paternity and maternity and shared parental leave, eligible from day one of employment. Excellent kit to enable working from home and a parent friendly working culture. Access to free mortgage advice. Cycle to Work Scheme or Season Ticket Loans, depending how you wish to travel. Excellent learning and development opportunities and access to RooLearn, our learning platform, packed with high quality training and content. Regular Employee Resource Group (ERG) led social events - examples include dinners, dance lessons and in office yoga sessions.
Feb 24, 2026
Full time
Get started with your online application Not quite your dream role? Sign up to get notified when the right vacancy comes along. Hybrid Role - Manchester based (3 days a week) Overview Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it. We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas. As a member of the Merchant Leadership team you will bring significant experience to the group, sharing industry knowledge and applying this in the on going development of the service. You will be regularly required to discuss performance with Deliveroo's SLT, are comfortable in communicating with C suite, and are able to break down complex problems for discussion. Role As Head of Merchant Excellence you will be responsible for owning the strategy in delivering world class service to our partners, working with colleagues in other departments (i.e. Product, Legal, People, etc.) to influence the development of Product and Policies which will further advance the department's strategic goals. As an experienced Operations leader, you will set department level targets for the team, and follow these through to achievement. Your team consists of c.80 enthusiastic frontline colleagues predominantly based in our contact centres in Manchester & Italy; the teams are led by a functional management team that reports to you. To deliver your goals, you will collaborate closely with cross functional teams including Partner policy, Product; Operational excellence and Finance as well as working with your peers on the Commercial Leadership team responsible for our National Account partners. What you'll be doing Recommend the strategy (In house vs outsource, site selection etc.) behind the Partner Operations service, and be accountable for global performance, ensuring consistent delivery of KPI metrics. Partner with Product and Tech teams in the development of future roadmap initiatives, providing guidance around channel strategy (Agent vs Self Service), agent system pain points, and identifying opportunities for future operational efficiency improvements. Design the framework for Partner Operations managers to operate within, ensuring suitable monitoring of performance, and vendors are held accountable to performance. Manage performance of your direct report, ensuring support and motivation is provided regularly through 1 1's, performance reviews, team meetings etc. Review and action improvement plans on the employee satisfaction survey. Provide leadership and make strategic decisions to contribute to the delivery of the department's objectives. Own deep dives and lead updates for the senior leadership team and Exec stakeholders on specific issues. Relentlessly drive performance by surfacing issues across our operations and influencing stakeholders to address them. Develop key stakeholder relationships with local market senior management, building trust in your business areas and taking forward feedback on areas for opportunity in the market. Lead and develop the people within the Partner Operations team, fostering a high performance culture inclusive of experimentation and continuous learning. Be part of a 24/7 on call rota, roughly 2 weeks per quarter. Requirements A significant amount of relevant experience in a senior leadership contact centre or related operational leadership at scale in an international, multi centre setup. Strategic mindset and ability to influence with exceptional communication and relationship building skills. Confident in managing multiple stakeholders of different levels. Exceptionally strong operations background with broad experience in building and scaling customer care organisations in fast paced, operationally complex, consumer facing businesses, supporting international customers across a variety of channels. Experience managing team managers / team leaders while being able to implement performance management initiatives. Detailed and action orientated, with experience of leading performance improvement projects. Is comfortable leading crucial business updates and can speak up when working with more senior stakeholders and partners. Is knowledgeable of CRM systems (e.g. Salesforce) and has experience of creating reports across systems. Takes personal accountability for quality and accuracy of their work. Has solid analytical background (e.g. Excel pivot tables and INDEX MATCH), SQL skills are highly desirable but not essential. Has the ability to write clear and concise project documents, easily comprehensible by individuals at all levels of seniority. A competitive and comprehensive compensation and benefits package. Compensation We aim to pay every employee competitively for the role they are performing in their respective location. Depending on role and location, some employees may be eligible for an annual cash bonus, sign on bonus or relocation support. Up to 5% matched pension contributions. Equity Some roles may be eligible for share awards, giving them ownership in Deliveroo and a share in our success. Food Free Deliveroo Plus: free delivery and access to special offers. Team lunches from the best local restaurants. Time away 25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo. One day of paid leave per year to volunteer with a registered charity. Funded single cover healthcare on our core plan, with the option to add family members at own cost. On site gym (HQ), discounted external gym membership. Access to wellbeing apps such as LesMills+, Strava, Headspace, Yogaia via GymPass. Discounted dental insurance and a range of other flexible benefits, such as critical illness cover, partner life cover, travel insurance, health assessments. Life assurance. Work Life Maternity, paternity and maternity and shared parental leave, eligible from day one of employment. Excellent kit to enable working from home and a parent friendly working culture. Access to free mortgage advice. Cycle to Work Scheme or Season Ticket Loans, depending how you wish to travel. Excellent learning and development opportunities and access to RooLearn, our learning platform, packed with high quality training and content. Regular Employee Resource Group (ERG) led social events - examples include dinners, dance lessons and in office yoga sessions.
