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We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a"Lead Content Designer"in our Digital Customer Experience team, you'll lead the creation of world-class content across the My Sky app, agent experience, and transactional communications. You'll own digital content direction across your portfolio, lead content delivery within Agile teams, and be accountable for outcomes that meet customer needs, business goals, and brand standards. What you'll do Lead content delivery"across complex web and native journeys, ensuring high-quality, intuitive, and consistent experiences at scale. Own digital content strategy"for your portfolio, shaping journeys that align to product roadmaps, CX priorities, and measurable outcomes. Champion the customer voice"in prioritisation and decision-making, ensuring content design reflects real user needs and evidence. Lead and develop content designers, setting clear direction, supporting growth, and maintaining high standards of craft and delivery. Translate insight into action, using research, analytics, and performance data to drive continuous improvement. Partner cross-functionally"with Product, Design, Engineering, Architecture, Analytics, Legal, and SEO to shape joined-up solutions. Set and uphold editorial standards, including voice, tone, accessibility, and inclusive language across all touchpoints. Drive AI-enabled content design, using CMS tools and LLMs to improve speed, quality, and consistency, while setting standards and sharing best practice. Align content to CX KPIs, WCAG guidelines, SEO, and compliance requirements, ensuring clear measurement of success. What you'll bring Proven experience delivering"strategic, user-centred, world-class digital web & app content"across large-scale digital products and services, with clear evidence of impact. Advanced expertise in"UX writing, plain language, inclusive content, accessibility, and editorial standards"at scale. Strong experience leading or mentoring content designers across"multiple initiatives, balancing quality, pace, and complexity. Advanced hands-on skills in"Figma, Confluence, enterprise CMS platforms, structured content, and reusable components. Demonstrable experience using"research methods and platforms such as UserTesting"to validate content, reduce friction, and improve comprehension. Proficiency in"Adobe Analytics and Contentsquare, using funnel analysis, session replay, and performance metrics to inform decisions. Strong communication and storytelling skills, with the ability to"influence senior stakeholders"through clear, evidence-led rationale. Comfortable operating in"fast-paced, ambiguous environments, with resilience, adaptability, and a continuous improvement mindset. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: People - Helping develop high-performing teams. Process - Applying scalable UCD methods that drive measurable outcomes. Position - Influencing strategy and embedding design across an organisation. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) Team overview Sitting within the"Customer Experience Centre of Excellence, you'll play a key role in shaping digital content strategy and raising content maturity across the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose. To create better experiences for our customers. The rewards There's one thing people can't stop talking about when it comes to : the perks . Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. OR Leeds: Our spacious tech hub is under a mile away from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. You can also blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

The Role We are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improvement, while expanding existing client relationships. The role will involve ensuring clear communications between our clients and Operations, delivery of governance communications, and delivery of weekly, monthly and quarterly business reviews. Ideal candidates for this role will be flexible with changing and challenging workloads, and be able to demonstrate success in managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance. Applicants should be able to demonstrate solid experience within client services, from either an account management, operations, project management or wider outsourcing perspective. Essentially, the Account Director will be responsible for ensuring our clients receive all the services we are contracted to provide and is accountable for: Client Satisfaction Clear and transparent internal financial awareness Strong governance Management of account managers (where applicable) Delivery of gross margin commitments Responsibilities Senior day-to-day client contact Financial forecasting Input top line sales and direct costs taken from operations into contribution reporting where applicable Tracking budget vs actual Monthly GM tracking Full action plans where GM falls below target To identify Farming & Growth opportunities and pass these to the VP Client Services Ensuring clear communications between the client and internal stakeholders Contractual commitments and deliverables Contract Change Notes / Variations Strong governance - ensuring a clear audit of decisions Driving continuous improvement agenda, working in partnership with TP Digital colleagues Overseeing production and accuracy of MI Invoicing and accounts receivable / aged debt Working with Operations on tactical delivery / decisions of the account running Weekly, Monthly and Quarterly review packs Delivery of weekly, monthly and quarterly business reviews Monthly / quarterly KSAT dip checks Implementing client account plans Change control Candidate criteria - what we are looking for: Experience Solid experience in client services from either an account management, operations, project management or wider outsourcing perspective Previous experience managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance Ability to demonstrate how you have added value to a client's business / service provision (client centricity) An understanding of the metrics used and the pricing structure in operation within the contact centre environment Experience of financial forecasting and invoicing Competencies and specific skills Solid understanding of how Account Management can influence achievement of business objectives An understanding of how to work proactively and positively in partnership with both operations and client priorities Excellent professional interpersonal skills. The ability to build rapport and trust with clients and colleagues. The ability to understand and communicate client requirements with a clear, positive and customer-focused message Ability to influence and negotiate with others High level of numeracy and literacy Committed, enthusiastic, positive, resourceful and resilient

The Role We are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improvement, while expanding existing client relationships. The role will involve ensuring clear communications between our clients and Operations, delivery of governance communications, and delivery of weekly, monthly and quarterly business reviews. Ideal candidates for this role will be flexible with changing and challenging workloads, and be able to demonstrate success in managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance. Applicants should be able to demonstrate solid experience within client services, from either an account management, operations, project management or wider outsourcing perspective. Essentially, the Account Director will be responsible for ensuring our clients receive all the services we are contracted to provide and is accountable for: Client Satisfaction Clear and transparent internal financial awareness Strong governance Management of account managers (where applicable) Delivery of gross margin commitments Responsibilities Senior day-to-day client contact Financial forecasting Input top line sales and direct costs taken from operations into contribution reporting where applicable Tracking budget vs actual Monthly GM tracking Full action plans where GM falls below target To identify Farming & Growth opportunities and pass these to the VP Client Services Ensuring clear communications between the client and internal stakeholders Contractual commitments and deliverables Contract Change Notes / Variations Strong governance - ensuring a clear audit of decisions Driving continuous improvement agenda, working in partnership with TP Digital colleagues Overseeing production and accuracy of MI Invoicing and accounts receivable / aged debt Working with Operations on tactical delivery / decisions of the account running Weekly, Monthly and Quarterly review packs Delivery of weekly, monthly and quarterly business reviews Monthly / quarterly KSAT dip checks Implementing client account plans Change control Candidate criteria - what we are looking for: Experience Solid experience in client services from either an account management, operations, project management or wider outsourcing perspective Previous experience managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance Ability to demonstrate how you have added value to a client's business / service provision (client centricity) An understanding of the metrics used and the pricing structure in operation within the contact centre environment Experience of financial forecasting and invoicing Competencies and specific skills Solid understanding of how Account Management can influence achievement of business objectives An understanding of how to work proactively and positively in partnership with both operations and client priorities Excellent professional interpersonal skills. The ability to build rapport and trust with clients and colleagues. The ability to understand and communicate client requirements with a clear, positive and customer-focused message Ability to influence and negotiate with others High level of numeracy and literacy Committed, enthusiastic, positive, resourceful and resilient

The Role We are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improvement, while expanding existing client relationships. The role will involve ensuring clear communications between our clients and Operations, delivery of governance communications, and delivery of weekly, monthly and quarterly business reviews. Ideal candidates for this role will be flexible with changing and challenging workloads, and be able to demonstrate success in managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance. Applicants should be able to demonstrate solid experience within client services, from either an account management, operations, project management or wider outsourcing perspective. Essentially, the Account Director will be responsible for ensuring our clients receive all the services we are contracted to provide and is accountable for: Client Satisfaction Clear and transparent internal financial awareness Strong governance Management of account managers (where applicable) Delivery of gross margin commitments Responsibilities Senior day-to-day client contact Financial forecasting Input top line sales and direct costs taken from operations into contribution reporting where applicable Tracking budget vs actual Monthly GM tracking Full action plans where GM falls below target To identify Farming & Growth opportunities and pass these to the VP Client Services Ensuring clear communications between the client and internal stakeholders Contractual commitments and deliverables Contract Change Notes / Variations Strong governance - ensuring a clear audit of decisions Driving continuous improvement agenda, working in partnership with TP Digital colleagues Overseeing production and accuracy of MI Invoicing and accounts receivable / aged debt Working with Operations on tactical delivery / decisions of the account running Weekly, Monthly and Quarterly review packs Delivery of weekly, monthly and quarterly business reviews Monthly / quarterly KSAT dip checks Implementing client account plans Change control Candidate criteria - what we are looking for: Experience Solid experience in client services from either an account management, operations, project management or wider outsourcing perspective Previous experience managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance Ability to demonstrate how you have added value to a client's business / service provision (client centricity) An understanding of the metrics used and the pricing structure in operation within the contact centre environment Experience of financial forecasting and invoicing Competencies and specific skills Solid understanding of how Account Management can influence achievement of business objectives An understanding of how to work proactively and positively in partnership with both operations and client priorities Excellent professional interpersonal skills. The ability to build rapport and trust with clients and colleagues. The ability to understand and communicate client requirements with a clear, positive and customer-focused message Ability to influence and negotiate with others High level of numeracy and literacy Committed, enthusiastic, positive, resourceful and resilient

The Role We are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improvement, while expanding existing client relationships. The role will involve ensuring clear communications between our clients and Operations, delivery of governance communications, and delivery of weekly, monthly and quarterly business reviews. Ideal candidates for this role will be flexible with changing and challenging workloads, and be able to demonstrate success in managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance. Applicants should be able to demonstrate solid experience within client services, from either an account management, operations, project management or wider outsourcing perspective. Essentially, the Account Director will be responsible for ensuring our clients receive all the services we are contracted to provide and is accountable for: Client Satisfaction Clear and transparent internal financial awareness Strong governance Management of account managers (where applicable) Delivery of gross margin commitments Responsibilities Senior day-to-day client contact Financial forecasting Input top line sales and direct costs taken from operations into contribution reporting where applicable Tracking budget vs actual Monthly GM tracking Full action plans where GM falls below target To identify Farming & Growth opportunities and pass these to the VP Client Services Ensuring clear communications between the client and internal stakeholders Contractual commitments and deliverables Contract Change Notes / Variations Strong governance - ensuring a clear audit of decisions Driving continuous improvement agenda, working in partnership with TP Digital colleagues Overseeing production and accuracy of MI Invoicing and accounts receivable / aged debt Working with Operations on tactical delivery / decisions of the account running Weekly, Monthly and Quarterly review packs Delivery of weekly, monthly and quarterly business reviews Monthly / quarterly KSAT dip checks Implementing client account plans Change control Candidate criteria - what we are looking for: Experience Solid experience in client services from either an account management, operations, project management or wider outsourcing perspective Previous experience managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance Ability to demonstrate how you have added value to a client's business / service provision (client centricity) An understanding of the metrics used and the pricing structure in operation within the contact centre environment Experience of financial forecasting and invoicing Competencies and specific skills Solid understanding of how Account Management can influence achievement of business objectives An understanding of how to work proactively and positively in partnership with both operations and client priorities Excellent professional interpersonal skills. The ability to build rapport and trust with clients and colleagues. The ability to understand and communicate client requirements with a clear, positive and customer-focused message Ability to influence and negotiate with others High level of numeracy and literacy Committed, enthusiastic, positive, resourceful and resilient

The Role We are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improvement, while expanding existing client relationships. The role will involve ensuring clear communications between our clients and Operations, delivery of governance communications, and delivery of weekly, monthly and quarterly business reviews. Ideal candidates for this role will be flexible with changing and challenging workloads, and be able to demonstrate success in managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance. Applicants should be able to demonstrate solid experience within client services, from either an account management, operations, project management or wider outsourcing perspective. Essentially, the Account Director will be responsible for ensuring our clients receive all the services we are contracted to provide and is accountable for: Client Satisfaction Clear and transparent internal financial awareness Strong governance Management of account managers (where applicable) Delivery of gross margin commitments Responsibilities Senior day-to-day client contact Financial forecasting Input top line sales and direct costs taken from operations into contribution reporting where applicable Tracking budget vs actual Monthly GM tracking Full action plans where GM falls below target To identify Farming & Growth opportunities and pass these to the VP Client Services Ensuring clear communications between the client and internal stakeholders Contractual commitments and deliverables Contract Change Notes / Variations Strong governance - ensuring a clear audit of decisions Driving continuous improvement agenda, working in partnership with TP Digital colleagues Overseeing production and accuracy of MI Invoicing and accounts receivable / aged debt Working with Operations on tactical delivery / decisions of the account running Weekly, Monthly and Quarterly review packs Delivery of weekly, monthly and quarterly business reviews Monthly / quarterly KSAT dip checks Implementing client account plans Change control Candidate criteria - what we are looking for: Experience Solid experience in client services from either an account management, operations, project management or wider outsourcing perspective Previous experience managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance Ability to demonstrate how you have added value to a client's business / service provision (client centricity) An understanding of the metrics used and the pricing structure in operation within the contact centre environment Experience of financial forecasting and invoicing Competencies and specific skills Solid understanding of how Account Management can influence achievement of business objectives An understanding of how to work proactively and positively in partnership with both operations and client priorities Excellent professional interpersonal skills. The ability to build rapport and trust with clients and colleagues. The ability to understand and communicate client requirements with a clear, positive and customer-focused message Ability to influence and negotiate with others High level of numeracy and literacy Committed, enthusiastic, positive, resourceful and resilient

The Role We are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improvement, while expanding existing client relationships. The role will involve ensuring clear communications between our clients and Operations, delivery of governance communications, and delivery of weekly, monthly and quarterly business reviews. Ideal candidates for this role will be flexible with changing and challenging workloads, and be able to demonstrate success in managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance. Applicants should be able to demonstrate solid experience within client services, from either an account management, operations, project management or wider outsourcing perspective. Essentially, the Account Director will be responsible for ensuring our clients receive all the services we are contracted to provide and is accountable for: Client Satisfaction Clear and transparent internal financial awareness Strong governance Management of account managers (where applicable) Delivery of gross margin commitments Responsibilities Senior day-to-day client contact Financial forecasting Input top line sales and direct costs taken from operations into contribution reporting where applicable Tracking budget vs actual Monthly GM tracking Full action plans where GM falls below target To identify Farming & Growth opportunities and pass these to the VP Client Services Ensuring clear communications between the client and internal stakeholders Contractual commitments and deliverables Contract Change Notes / Variations Strong governance - ensuring a clear audit of decisions Driving continuous improvement agenda, working in partnership with TP Digital colleagues Overseeing production and accuracy of MI Invoicing and accounts receivable / aged debt Working with Operations on tactical delivery / decisions of the account running Weekly, Monthly and Quarterly review packs Delivery of weekly, monthly and quarterly business reviews Monthly / quarterly KSAT dip checks Implementing client account plans Change control Candidate criteria - what we are looking for: Experience Solid experience in client services from either an account management, operations, project management or wider outsourcing perspective Previous experience managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance Ability to demonstrate how you have added value to a client's business / service provision (client centricity) An understanding of the metrics used and the pricing structure in operation within the contact centre environment Experience of financial forecasting and invoicing Competencies and specific skills Solid understanding of how Account Management can influence achievement of business objectives An understanding of how to work proactively and positively in partnership with both operations and client priorities Excellent professional interpersonal skills. The ability to build rapport and trust with clients and colleagues. The ability to understand and communicate client requirements with a clear, positive and customer-focused message Ability to influence and negotiate with others High level of numeracy and literacy Committed, enthusiastic, positive, resourceful and resilient

Are you an experienced, qualified Accountant who has developed a career in an accountancy practice? Do you want to work for a firm that genuinely listens, keeps its promises, and supports your long-term development and is looking for a future Team Manager? Our client - a highly reputable, medium-sized accountancy firm in the heart of Suffolk - is seeking an ambitious Senior Accountant to join their growing team. Why This Firm? The firm currently manages a thriving and expanding portfolio clients which is expanding at an exponential rate. To support ongoing growth (while preventing overload on the existing team), they are recruiting an additional Senior Accountant who can make a genuine impact from day one, and someone they can develop to a Team Manager post. The environment is warm, encouraging, motivating and supportive - and progression is based on merit , not empty promises. If you want to develop, the opportunities are real and tangible. The Role: Senior Accountant Working closely with the senior partner and senior management team, you will be involved in: Preparing accounts and tax returns - from scratch or first review through to completion Handling general bookkeeping, accounting and taxation queries Completing occasional CGT submissions Supporting general practice accounting responsibilities (If experienced) Assisting with a small amount of local audit work Optional involvement in the firm's growing portfolio of service charge clients You will also have a choice when it comes to client interaction: Immediate and significant client contact , or A more gradual introduction with minimal liaison - whichever suits you best. If you're motivated by mentorship, there is also the opportunity to support trainees and share your expertise with the wider team. Benefits & Culture This firm offers benefits comparable to larger national practices, including: Flexible working policy - varied start/finish times + hybrid working Generous holiday allowance with the option to buy additional days Subsidised parking Company sick pay Pension A supportive, collaborative and people-focused culture Real pathways for progression to senior levels for those who want it About You To be successful, you will: Have trained and worked within an accountancy practice , producing work to UK regulations Be up to date with current accounting and tax rules Preferably be ACA / ACCA / AAT qualified , though strong QBE candidates with a proven practice background will be seriously considered We also welcome those who trained in practice, moved into industry, and now wish to return - provided your knowledge remains current. Experience with any of the following software is advantageous: Sage, Xero, QuickBooks, FreshBooks, FreeAgent, CCH Interested? For an initial confidential discussion and to learn more about this exceptional and progressive opportunity, please contact Natalie Harden - Reed Reed Practice Reed's practice specialists understand the value of talented professionals; we offer you a truly exceptional service and will match you with a firm which will help you to thrive and progress your career. We specialise in finding you opportunities across all service lines, at all levels. Not only will we help you find your ideal move, but we reward you for referring us to colleagues, with a £500 referral fee available.

Berwick Partners is delighted to be partnering with a well-established and purpose led UK manufacturer in Birmingham. The business, with strong market share, designs and manufactures premium, bespoke engineered solutions and works closely with clinical customers and public sector partners across the UK. Under a PE-backed group parent company, the business is entering a significant growth phase. We are seeking to appoint an experienced Manufacturing General Manager to lead the business as a standalone operating unit and drive the next stage of operational and commercial development. The Role Reporting to the Group COO, the General Manager will have full accountability for the performance of the business, including strategy and day to day execution. Key responsibilities include: Leading the business as a standalone unit with full P&L responsibility Translating Group objectives into a clear, deliverable operating plan Driving operational excellence across manufacturing, engineering and service delivery Strengthening management capability, systems and performance discipline Building a more commercially confident culture while maintaining strong customer credibility Supporting growth across public sector and wider UK healthcare markets Scaling the business significantly over the next two years. The role requires close engagement with customers, engineers, operational teams and senior stakeholders. The Person This role will suit a commercially astute, operationally credible leader with experience in manufacturing-led environments. You are likely to bring: A proven track record within engineering led manufacturing businesses. Exposure to healthcare product manufacturing is desirable but not a prerequisite. Experience leading a standalone business or operational unit with P&L ownership A track record of improving operational efficiency, quality and delivery performance Commercial capability alongside operational depth The presence to operate confidently with senior stakeholders and Boards Experience working for PE-backed businesses would be advantageous. A calm and authentic style with the ability to bring clarity and pace to a growing organisation while maintaining a collaborative, people-centred culture. The Opportunity This is a fantastic opportunity to take full leadership responsibility for a well-established business with a clear growth mandate, strong backing and meaningful social impact. The role offers genuine autonomy, influence and the chance to shape the future direction of a business, making a real difference to end users. Package and benefits will be discussed during conversations with Berwick Partners.

The Role We are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improvement, while expanding existing client relationships. The role will involve ensuring clear communications between our clients and Operations, delivery of governance communications, and delivery of weekly, monthly and quarterly business reviews. Ideal candidates for this role will be flexible with changing and challenging workloads, and be able to demonstrate success in managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance. Applicants should be able to demonstrate solid experience within client services, from either an account management, operations, project management or wider outsourcing perspective. Essentially, the Account Director will be responsible for ensuring our clients receive all the services we are contracted to provide and is accountable for: Client Satisfaction Clear and transparent internal financial awareness Strong governance Management of account managers (where applicable) Delivery of gross margin commitments Responsibilities Senior day-to-day client contact Financial forecasting Input top line sales and direct costs taken from operations into contribution reporting where applicable Tracking budget vs actual Monthly GM tracking Full action plans where GM falls below target To identify Farming & Growth opportunities and pass these to the VP Client Services Ensuring clear communications between the client and internal stakeholders Contractual commitments and deliverables Contract Change Notes / Variations Strong governance - ensuring a clear audit of decisions Driving continuous improvement agenda, working in partnership with TP Digital colleagues Overseeing production and accuracy of MI Invoicing and accounts receivable / aged debt Working with Operations on tactical delivery / decisions of the account running Weekly, Monthly and Quarterly review packs Delivery of weekly, monthly and quarterly business reviews Monthly / quarterly KSAT dip checks Implementing client account plans Change control Candidate criteria - what we are looking for: Experience Solid experience in client services from either an account management, operations, project management or wider outsourcing perspective Previous experience managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance Ability to demonstrate how you have added value to a client's business / service provision (client centricity) An understanding of the metrics used and the pricing structure in operation within the contact centre environment Experience of financial forecasting and invoicing Competencies and specific skills Solid understanding of how Account Management can influence achievement of business objectives An understanding of how to work proactively and positively in partnership with both operations and client priorities Excellent professional interpersonal skills. The ability to build rapport and trust with clients and colleagues. The ability to understand and communicate client requirements with a clear, positive and customer-focused message Ability to influence and negotiate with others High level of numeracy and literacy Committed, enthusiastic, positive, resourceful and resilient

Are you an experienced, qualified Accountant who has developed a career in an accountancy practice? Do you want to work for a firm that genuinely listens, keeps its promises, and supports your long-term development and is looking for a future Team Manager? Our client - a highly reputable, medium-sized accountancy firm in the heart of Suffolk - is seeking an ambitious Senior Accountant to join their growing team. Why This Firm? The firm currently manages a thriving and expanding portfolio clients which is expanding at an exponential rate. To support ongoing growth (while preventing overload on the existing team), they are recruiting an additional Senior Accountant who can make a genuine impact from day one, and someone they can develop to a Team Manager post. The environment is warm, encouraging, motivating and supportive - and progression is based on merit , not empty promises. If you want to develop, the opportunities are real and tangible. The Role: Senior Accountant Working closely with the senior partner and senior management team, you will be involved in: Preparing accounts and tax returns - from scratch or first review through to completion Handling general bookkeeping, accounting and taxation queries Completing occasional CGT submissions Supporting general practice accounting responsibilities (If experienced) Assisting with a small amount of local audit work Optional involvement in the firm's growing portfolio of service charge clients You will also have a choice when it comes to client interaction: Immediate and significant client contact , or A more gradual introduction with minimal liaison - whichever suits you best. If you're motivated by mentorship, there is also the opportunity to support trainees and share your expertise with the wider team. Benefits & Culture This firm offers benefits comparable to larger national practices, including: Flexible working policy - varied start/finish times + hybrid working Generous holiday allowance with the option to buy additional days Subsidised parking Company sick pay Pension A supportive, collaborative and people-focused culture Real pathways for progression to senior levels for those who want it About You To be successful, you will: Have trained and worked within an accountancy practice , producing work to UK regulations Be up to date with current accounting and tax rules Preferably be ACA / ACCA / AAT qualified , though strong QBE candidates with a proven practice background will be seriously considered We also welcome those who trained in practice, moved into industry, and now wish to return - provided your knowledge remains current. Experience with any of the following software is advantageous: Sage, Xero, QuickBooks, FreshBooks, FreeAgent, CCH Interested? For an initial confidential discussion and to learn more about this exceptional and progressive opportunity, please contact Natalie Harden - Reed Reed Practice Reed's practice specialists understand the value of talented professionals; we offer you a truly exceptional service and will match you with a firm which will help you to thrive and progress your career. We specialise in finding you opportunities across all service lines, at all levels. Not only will we help you find your ideal move, but we reward you for referring us to colleagues, with a £500 referral fee available.

Senior Quantity Surveyor Leeds, Glasgow, Birmingham, London (Hybrid Working or Home working options available)Permanent - Competitive (DOE) + Car/Car Allowance & Flexible Benefits Summary: Freedom's Professional Services team is seeking a talented Senior Quantity Surveyor to join us in a flexible hybrid role based from home, Leeds, Glasgow, London, or Birmingham. Reporting to the Commercial Manager, you'll play a pivotal role in driving the commercial success of our projects-managing contractual and financial aspects from tender through to final account. This is a high-impact position where you'll influence P&L performance, cash flow, and commercial outcomes across multiple frameworks. You'll also collaborate closely with Work Winning teams and senior stakeholders, providing expert commercial insight while supporting regional reporting, contract reviews, and continuous improvement initiatives. Some of the key deliverables in this role will include: Managing multiple contracts (NEC3/4) across the full project lifecycle Preparing Quotations, valuations, and final accounts Identifying and managing Early Warnings and Compensation Events Driving commercial performance through CVRs, cash flow forecasting, and cost control Leading project reviews and supporting effective contract and supply chain management Managing client relationships, progress meetings, invoicing, and debt recovery Handling disputes and defects to successful resolution Building strong stakeholder relationships and supporting team development Promoting continuous improvement and innovation across projects What we're looking for: A proactive and driven Senior Quantity Surveyor who thrives on maximising commercial outcomes, influencing key stakeholders, and ensuring robust financial and contractual control across projects Proven experience as a Senior Quantity Surveyor (or similar) - Essential Strong working knowledge of contract forms, particularly NEC3/4, with practical application on live projects - Essential Experience delivering client services across civil/structural or HV electrical projects within the power sector - Desirable Experience working within key client-side environments Benefits: We're always evolving our benefits to ensure we're attracting and retaining great people. Some of what you can expect includes: Competitive Salari on offer plus Company car / car allowance Pension with a leading provider and up to 8% employer contribution 25 days holiday plus bank holidays Personal Wellbeing and Volunteer Days Sick Pay Private Medical Insurance Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice) Flexible benefits to suit from Dental Insurance, Gym Memberships, Give As You Earn, Travel Insurance, Tax Free Bikes. Personal development programme Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us Freedom are part of the NG Bailey Group, one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies Progression is something we value and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be

Supported Living Service Lead (Surrey) - Must Be A Driver £35,000 per annum Benefits of being a CareTech Employee: We offer Permanent contracts 37.5 hrs per week We provide a full induction programme to Care Certificate Standards We provide FREE training to achieve nationally recognised qualifications in Social Care Career progression path within the company Competitive rates of pay Employee Assistance Helpline Flexible Additional Holiday Purchase Scheme DBS check paid by CareTech prior to starting with us Company Pension Free on-site parking Main Duties and Responsibilities: Lead and direct the day-to-day operational management of the schemes, ensuring that available resources are used effectively to enable the provision of a good quality service with support from the registered manager Ensure that all staff working within the home receive regular supervision, in accordance with CareTech's Policy. Work closely with the Service Development Team, participating in the selection and compatibility of potential new residents, their assessment, and transition into the home if appropriate. Ensure that all service users have a dynamic support plan, which involves the person as far as is possible, takes account that person's needs and aspirations, and is reviewed regularly. Hold responsibility for ensuring that the home operates in accordance with all statutory requirements, using the National Minimum Standards as a benchmark for good practice. Ensure that the homes offer a safe environment geared to creating opportunities for the personal development of service users, taking into account practical, physical and emotional needs. Take a lead role for risk analysis within the homes, ensuring that appropriate assessments take place, and plans put in place to minimise risk where necessary. Ensure that all steps are taken to maintain the health of people living within the homes. Play a supporting role to Senior Managers regarding the Contract Monitoring process, providing reports and management information on the conduct of the home where this is necessary. Liaise with external Agencies as appropriate, and ensure that contact between the staff team and those Agencies is conducted in a professional manner. Work with the Registered Manager and Personnel Department in supporting the recruitment and selection of staff, and assist the Area Manager in the formulation of staffing strategies, Policies and Procedures, and other pieces of managerial work as required. Participate, as required, in the formulation of budgets, and to monitor expenditure in specific budget headings, as required. Ensure that proper record and administrative systems are in place within the home, as required by CareTech Policy & Procedures, and Statutory Authorities. Be accountable for the management of the Home's petty cash float and any monies/valuables belonging to service users kept within the home. Participate in the Area's on-call management system as required. Ensure that the home is run in accordance with good Health & Safety practice and legal requirements. Ensure that maintenance and equipment renewal needs are communicated to the relevant person, obtaining costings/quotes where appropriate, and then ordering items/services once authorised. Ensure that good communication networks are maintained within the home, upwards within CareTech's management structure, and sideways to relevant others. Support the Company's Disciplinary & Grievance processes, as required, including involvement in Investigations, and the Chairing of Disciplinary Hearings if need be. Ensure that all staff within the Home are aware of, and adhere to, CareTech's Policy & Procedures, and to have involvement in the review and revision of these, and other Company documents when required. Undertake any other managerial tasks as required, in accordance with the seniority and level of responsibility inherent in this position. The Successful Candidate for the role will have: Diploma (or equivalent) in Health and Social Care or be willing to work towards. Experience in supporting adults with challenging behaviour, learning disabilities and mental health issues. The ability to keep calm under pressure. Confidence to work alone and as part of a team. Excellent communication skills. The passion to work with vulnerable Adults. The desire and commitment to achieve high standards of safeguarding. Driving license would be beneficial The Organisation: CareTech Community Services Ltd is a provider of specialist social care services supporting 5000 adults with a wide range of needs in more than 300 services across the UK. Committed to the highest standards of care and governance, we provide innovative care pathways for people to live in community settings with learning disabilities, severe physical disabilities, autistic spectrum disorder, challenging behaviour, mental health, forensic needs and acquired brain injury within a range of settings including, supported living services, shared housing, residential services and outreach. We encourage people to take control of their lives - this could be finding employment, having an active social life, learning new skills or building self-confidence. CareTech Community Services are proud to inform you that they are a "Disability Confident Leader". Successful candidates will be required to complete an enhanced DBS disclosure prior to commencement of employment, the disclosure expense will be met by the employer. Due to the high volume of applications we receive, we are unable to contact every applicant. We will be in touch 7-10 days after receipt of your CV if progressing your application to the next stage. STRICTLY NO AGENCIES

My client is a well-established & highly reputable accounts practice in need of an experienced Client Manager / Practice Accountant. This role pays up to £50,000 and is based in Richmond (South West London / Surrey). It is a full-time, 5-day-a-week office-based position, with no work-from-home options. To be considered for this position, you will have previous experience with an accounts practice and be either fully or part ACCA or ACA qualified. As an experienced Practice Accountant / Client Manager, you will be leading audit teams, managing client relationships, and running your own portfolio of smaller engagements The ideal candidate will have experience in the following key areas: Auditing (Lead / Senior) Tax reporting Experience in preparing statutory financial statements under FRS 102 / FRS 105 Sound working knowledge of ISAs (UK) and UK GAAP. Competent user of audit software - CCH, CaseWare, Inflo or similar Supervising, coaching, and reviewing the work of junior staff My client is looking for an outgoing and confident Client Accountant / Practice Accountant to work at a senior level and help grow the business. With free onsite parking, my client is based in the Richmond area of South West London / Surrey. In return for hard work and dedication, my client is paying a salary of between £35,000 - £50,000, depending on experience & qualifications.

Overview Are you an ACA or ACCA qualified Audit Manager (or an Assistant Manager looking to step up to full Manager grade) from an accountancy firm, looking to upgrade to a medium size practice that specialises in high profile Media, Entertainment, Creative, Film & TV Clients? Are you looking for a varied role split between audit assignments (60%) and reviewing statutory accounts preparations, corporation tax computations, personal tax as well as advisory based projects (40%)? If so this medium size firm with 85 staff based in Zone 1 Central London (West End location) is looking to expand and recruit an ambitious new Audit Manager due to many impressive new business wins from larger competitors. Reporting directly to Partner level, your role will be varied and include managing your own portfolio of clients, being the main point of contact for clients, being responsible for the audit process from planning to completion and review, reviewing various accounts based assignments including consolidations, reviewing corporation tax computations, advisory assignments for clients, reviewing the work of junior staff members and assisting with new business development. The firm also offer flexible working / hybrid working for all staff and you can work 1 day a week from home, as well as flexible start / finish times. Responsibilities Lead audit assignments (60%) across a portfolio of high profile Media, Entertainment, Creative, Film & TV clients. Review statutory accounts preparations, corporation tax computations, personal tax and advisory based projects (40%). Manage the audit process from planning to completion and review, ensuring quality and compliance. Review consolidations and various accounts based assignments. Advise on tax compliance and assess tax returns. Review the work of junior staff members and guide their professional development. Assist with new business development and client acquisition initiatives. Act as the main point of contact for clients, maintaining high levels of service and communication. Qualifications ACA/ACCA qualified Audit Manager or Audit & Accounts Manager, or an Assistant Manager looking to step up to Manager grade. Minimum 2 to 3 years PQE with a strong exam record. Current role at least 50% audit based. Experience of statutory accounts assignments and tax returns. Professional, dedicated, and looking to upgrade to a quality medium size firm. Willingness to work primarily with high profile Media, Production, Film and TV based clients. Benefits Hybrid working available-1 day a week from home. Flexible start and finish times. Fast progression opportunities to Senior Manager grade. Work with an interesting mix of London and international clients across media, retail, property and technology. Enjoyable, varied and challenging role with rewarding learning and progression. Location Zone 1 Central London (West End). 85 staff.

Operations Manager Drive Operational Excellence Across a National Superstore Estate (Birmingham Based) Up to £55,000 + excellent benefits Clear progression to Senior Group Operations Manager This is an exciting opportunity for an experienced Operations Manager to step into a pivotal, high-impact role within a well-known, fast-growing high street brand. Based in Birmingham, the role sits within a multi-site retail and distribution environment and offers the autonomy, scope and senior visibility to make a real difference. About the Role You will lead operational standards and performance across a nationwide estate of large-format Superstores. Working closely with the Group Operations Director and supported by the COO, you'll bring clarity, consistency and accountability to an operational landscape spanning retail, sales, warehousing and distribution. Your remit includes group-level leadership, compliance, brand standards, logistics oversight, performance measurement and the delivery of multi-site projects. You'll also lead a capable management team to ensure strong execution across all locations. Key Responsibilities Operational Leadership Setting consistent operating standards across Superstores Supporting Store Directors and embedding best practice Regular branch visits to provide hands-on guidance Overseeing asset management, maintenance and facilities Brand Standards & Merchandising Owning brand standards across retail and bulk trading Ensuring accurate merchandising and promotional activity Conducting reviews and driving continuous improvement Warehousing, Logistics & Distribution Senior leadership of central warehousing and transport Ensuring efficient goods-in, storage, picking and distribution Improving workflow, service levels and cost control Compliance & Risk Overseeing Health & Safety and Food Safety Embedding robust audit frameworks and due diligence Maintaining audit readiness and documentation Performance Measurement Developing KPIs across standards and operational execution Benchmarking sites and identifying improvements Leading structured improvement plans Project Management Delivering key operational projects across the Group Leading refurbishments, system changes and process redesign Ensuring changes deliver measurable benefit People Leadership Leading a team including Compliance, Distribution and Operations support Driving accountability, clarity and high performance Supporting succession planning and developing future leaders What We're Looking For Strong, proven experience in multi-site operations Ability to define and implement standards at scale Skilled at analysing performance and driving improvement Confident communicator able to influence senior leaders Hands-on, pragmatic and commercially focused Excellent project management capability Passion for developing people and building strong teams Retail or food industry background is highly beneficial Why This Role Stands Out This isn't a role where you inherit a perfect operation - it's a role where you build one. If you're motivated by structure, improvement and delivering results across multiple sites, this is a chance to step into a dynamic, high-visibility role within a thriving organisation. Apply now to explore this opportunity.