1802 jobs found

VP Customer Experience London Full-time Operations Description Papaya Global is a rapidly growing, award-winning B2B tech unicorn with an ambitious mission to revolutionize the payroll & payments industry. With over $400M raised from multiple tier-one investors, our innovative technology provides a comprehensive solution for managing global workforces, encompassing everything from hiring and onboarding to managing and paying employees in over 160 countries. We'relooking for aVP of Customer Experienceto lead and shape the end-to-end customer services organization, fromthe moment a customer begins their journey with Papaya through onboarding, implementation, and ongoing service. Reporting directly to the COO, you will lead Project Managers and Implementation Managers, while owning three critical areas of the customer journey: customer experience and service quality, customer onboarding and delivery, and operational oversight of strategic customers. This is a highly strategic and hands-on leadership role, combining customer-facing leadership, operational excellence, people management, and a strong commercial mindset. You willbe responsible fordefining how we measure and improve customer experience, building scalable delivery processes, and ensuring our most strategic customers receive a high-quality, coordinated service across the organization. Key Responsibilities Own the customer experience strategyacross the services organization, defining the KPIs, processes, and mindsetrequiredto continuously improve customer satisfaction, engagement, and retention. Establish and drive adata-driven customer experience framework,identifyingthe right metrics and translating customer feedback and operational data into actionable improvements. Maintain a strong connection with customers, includingmeeting directly with strategic customers and gathering first hand feedbackto understand their needs, pain points, and expectations. Own the customer onboarding and implementation organization, overseeing the end-to end delivery of customer projects and ensuring a consistent, scalable, and high quality onboarding experience. Lead and develop approximately50 Project Managers and Implementation Managers, building a strong, accountable, and customer centric organization. Own the operational delivery ofstrategic customers, ensuring effective coordination across Implementation, Project Management, and other operational stakeholders. Partner closely with Account Management to ensure strategic customers receiveaseamless experience across relationship management and operational delivery. Drive operational excellence byestablishingscalable processes, clear ownership models, and best practices across the customer services organization. Own and improveretention-related KPIs,identifyingopportunities to reduce churn, increase customer value, and contribute directly to revenue growth. Partner with senior leadership across the company to continuously improvethe customerjourney and translate customer needs into organizational and operational priorities. LeverageAI, automation, and technologyto improve service quality, operational efficiency, and the scalability of the customer experience organization. Build and develop a high performing leadership organization, fostering accountability, customer obsession, and continuous improvement. Requirements 10+ years of experience in customer-facing roles, withsignificant experiencemanaging complex enterprise customers. 10+ years of people management experience, including leading large, multi-layered customer-facing or delivery organizations. Proven experience leadingCustomer Success, Professional Services, Delivery, Implementation, or similar organizationsin a high-growth environment. Strong experience working withenterprise and strategic customers, with the ability to build trusted relationships with senior stakeholders. Experience in ahyper growth technology company; experience in a more structured organization with established processes and operational methodologies is a strong advantage. Experience inFinTech, Payments, Payroll, or a related B2B technology environmentis a strong advantage. Strong operational and process oriented mindset, with the ability to build scalable processes whilemaintaininga high levelof customer focus. Data driven decision makerwho is comfortable defining KPIs, analyzing performance, and using data to drive organizational improvements. Strongcommercial and revenue mindset, with experience owning or influencing retention, customer value, and revenue related KPIs. Excellent communication and executive level customer management skills. AI mindset- actively explores and adopts AI and automation to improve customer experience, service quality, and operational efficiency.

Let's begin! Global Business Director - Strategic Japanese Banks (14796) At Moody's, we unite the brightest minds to turn today's risks into tomorrow's opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody's is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we're advancing AI to move from insight to action- enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. Skills and Competencies Proven experience of strategic account planning, negotiation, and management of complex, global accounts with an established executive-level network to originate, expand, and protect complex, multi-year banking relationships Track record across multiple business functions, including one or more of: frontline sales, account management, business and sales operations, proposition and product management Entrepreneurial spirit: thrives in ambiguity, adapts to shifting circumstances with the ability to lead complex, strategic negotiations, and delivery on subsequent agreements Established vision and strategy, and influenced complex network to deliver clear results Networker: connected into relevant industries; abreast of latest trends, strong C-suite engagement skills and track record Relationship management and consultative selling, from boardroom to individual contributor; highly diplomatic Excellent communication skills: Written, in person and virtual. Fluency in English and Japanese is essential. Global experience working across multiple markets, engaging with virtual teams; ability to speak multiple languages preferred Basic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools can be used to improve processes and drive efficiency. Interest in exploring AI systems and a willingness to develop awareness of responsible AI practices, including risk management and ethical use Education Advanced degree (MBA, JD/LLB, MA/MS, MEng etc) preferred A Moody's employee at this level would typically have 12+ years of experience in sales roles within data, analytics, or financial services organisations Responsibilities This role is responsible for leading, developing, and executing global account strategy for major customers, maximizing financial and strategic value for Moody's and its clients. Key responsibilities include: Act as sector lead for strategic Banking relationships, shaping Moody's commercial and solution positioning for the industry Serve as a trusted advisor to Banking C suites, providing insight on trends impacting the sector and thought-provoking advice to customers, enabling them to stay ahead of trends and risks Manage and build a book of business to maximize impact and customer satisfaction Identify, negotiate, and deliver opportunities that benefit both customers and Moody's and deliver enterprise propositions tailored to customer needs Translate Banking market intelligence into pipeline strategy and account prioritization Partner closely with industry-focused analysts, product leaders, and senior executives to deliver differentiated value propositions while supporting enterprise sales and relationship management talent Establish and deepen C-suite relationships; act as Moody's ambassador within customer organizations and represent Moody's externally at key forums, executive roundtables, and industry events This position offers a dynamic work environment, requiring up to 50% travel to engage with clients face-to-face, while also providing the flexibility of hybrid working About the Team The Global Business Director team acts as a catalyst to bring Moody's together in service of the customers. They are a strategic relationship manager who leads, develops and executes the global account strategy for major customers. They maximize financial and strategic value, align short term needs to longer term business strategies, and satisfy the customer's medium- and long-term business needs. Moody's is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law. Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody's Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.

Primary Location : Down-Newry-Newry Youth Resource CentreContract Type : PermanentDuration of Contract/Contract End Date : N/AStatus : Full-TimeHours per Week : 36 hours per weeWorking Pattern : Monday to FridayGrade/Scale : Senior Clerical Officer NJC pt 11 - 14 £28,142 - £29,540 per annumAdditional Allowance(s) : Not ApplicableAnticipated Interview Date(s) : TBCAdditional Information: N/AJOB DESCRIPTIONRESPONSIBLE TO: Executive OfficerJOB PURPOSE:To provide administrative, clerical and secretarial support to the Senior Youth Officer and Youth Worker Team for Newry, Mourne & Down Area.MAIN DUTIES AND RESPONSIBILITIES1. General Administrative Processes and Records1.1 Provide administrative, clerical and secretarial support for the Senior Youth Officer and Youth Workers.1.2 Develop, maintain and operate manual and computerised information systems in connection with youth groups, staff and budgets.1.3 Provide administration in connection with the full range of youth service schemes.1.4 Complete and submit all returns and records as required.1.5 Responsible for the recording and the processing of employment details of controlled workers including monthly timecards.1.6 Operate/oversee requisitioning procedures for controlled youth groups and locations.1.7 Stock control of office resources.1.8 Arrange for the maintenance of office equipment including computers and I.T. equipment.2. Finance: In accordance with EA Procedures2.1 Receive, receipt and account for all cash received in the office.2.2 Bank monies and maintain banking records2.3 Be responsible for preparing grant aid payments to youth groups before forwarding to Headquarters for processing payments.2.4 Monitor the expenditure of each youth group/project2.5 Operate and maintain the office petty cash float.3. Reception, Secretarial and Secretariat3.1 Operate the telephone/switchboard, receive visitors and provide assistance as required.3.2 Provide I.T. administration, filing, faxing and photocopying in support of administrative processes including the use of e-mail, intranet and internet facilities.3.3 Sort, screen and distribute all mail.3.4 Ensure the secure storage of valuable items and confidential documentation.3.5 Obtain and update lists of guests, issue invitations, prepare tickets and programmes as required for youth service events.3.6 Maintain diaries, arrange appointments and meetings for the Senior Youth Officer and Area Youth Workers (where applicable).3.7 Communicate with staff from other agencies to receive and provide basic information.3.8 Service meetings and draft minutes on occasions as required.4. Other Duties4.1 Such other duties as may be related to the level of the job.This job description will be subject to review in light of changing circumstances and is not intended to be rigid and inflexible but should be regarded as providing guidelines within which the individual works. Other duties of a similar nature and appropriate to the grade may be assigned from time to time.In accordance with Section 75 of the Northern Ireland Act (1998), the post-holder is expected to promote good relations, equality of opportunity and pay due regard for equality legislation at all times.Posts involving work in educational institutions are subject to the provisions of the Safeguarding Vulnerable Groups (NI) Order 2007. The successful applicant will require an enhanced disclosure check which at present costs £33. Further details regarding the payment of this check will be issued with the contract of employment.PERSON SPECIFICATIONNOTES TO JOB APPLICANTS1. You must clearly demonstrate on your application form under each question, how, and to what extent you meet the required criteria as failure to do so may result in you not being shortlisted. You should clearly demonstrate this for both the essential and desirable criteria, where relevant.2. You must demonstrate how you meet the criteria by the closing date for applications, unless the criteria state otherwise.3. The stage in the process when the criteria will be measured is outlined in the table below.4. Shortlisting will be carried out on the basis of the essential criteria set out in Section 1 below, using the information provided by you on your application form.5. Please note that the Selection Panel reserves the right to shortlist only those applicants that it believes most strongly meet the criteria for the role.6. In the event of an excessive number of applications, the Selection Panel also reserves the right to apply any desirable criteria as outlined in Section 3 at shortlisting, in which case these will be applied in the order listed. It is important therefore that you also clearly demonstrate on your application form on how you meet any desirable criteria.Section 1 - Essential CriteriaThe following are essential criteria which will initially be measured at the shortlisting stage and which may also be further explored during the interview/selection stage. You should therefore make it clear on your application form how, and to what extent you meet these criteria. Failure to do so may result in you not being shortlisted.Factor Essential Criteria Method of AssessmentQualifications/ExperienceHold five GCSE's (Grades A - C) or equivalent or higher and have one year's demonstrable experience of working in an administrative role in an office environment to include the practical use of computers;ORhave three years' demonstrable experience of working in an administrative role in an office environment to include the practical use of computers.Demonstrable experience in the use of the following in an office environment:a) Microsoft Excel (to input data); andb) Microsoft Outlook (e-mails/diary functionality)Shortlisting by Application FormSection 2 - Essential CriteriaThe following are additional essential criteria which will be measured during the interview/selection stage in line with EA's Game Changing People Model.Factor Essential Criteria Method of AssessmentKnowledgeKnowledge of the requirements of a Senior Clerical Officer.Knowledge of the importance of confidentiality.Knowledge of computer based filing systems.InterviewSkills/AbilitiesIn line with EA's Game Changing People Model we will look for evidence of:Organisational skills and being able to multi-task.Written and communication skills to include effective telephone techniques.Ability to work under pressure and to strict deadlines.Ability to use own initiative to solve problems and respond to others .InterviewValues OrientationEvidence of how your experience and approach to work reflect EA's ethos and values.InterviewSection 3 - Desirable CriteriaSome or all of the desirable criteria may be applied by the Selection Panel in order to determine a manageable pool of candidates. Desirable criteria will be applied in the order listed. You should make it clear on your application form how, and to what extent you meet the desirable criteria, as failure to do so may result in you not being shortlisted.Factor Desirable Criteria Method of AssessmentExperienceExperience of using a computerised requisitioning system.Shortlisting by Application FormOur ValuesThrough the selection process we will also seek evidence that the personal values of candidates align with those of the EA. This will include evidence of commitment to equality and excellence in service delivery. These reflect our aim which is to meet the needs of all our children and young people equally, removing barriers to learning and ensuring equality of access to excellent education services so that every child can develop to his or her full potential.DISCLOSURE OF CRIMINAL BACKGROUNDThe Safeguarding Vulnerable Groups (Northern Ireland) Order 2007 defines working directly with children or young people or in specified places as 'regulated activity'.In the event that you are recommended for appointed to a post that involves 'regulated activity', the Education Authority will be required to undertake an Enhanced Disclosure of Criminal Background. Please note that you WILL be expected to meet the cost of an Enhanced Disclosure Certificate. Details of how to make payment will be sent to you at the pre-employment stage.Further information can be accessed at NI Direct or the Department of Justice.

Democratic Services OfficerApplylocations: HU1time type: Full timeposted on: Posted Todaytime left to apply: End Date: 18 August 2026 (25 days left to apply)job requisition id: JR Number of Vacancies: 1 Time Type: Full time Worker Type: Regular Proposed Interview Date: Monday, August 31, 2026 Hours of Work: 37 Hiring Manager: Alex Holgate Contact Number: Job Description Summary: This is a Full Time Permanent Position Interviews will take place week commencing 31 August 2026 We are looking for a highly organised and motivated Democratic Services Officer to join our Governance Team and play a key role in supporting the Council's democratic decision-making processes. This is an exciting opportunity to work at the heart of local government, providing professional support to elected Members, senior officers and committees, ensuring effective governance and transparent decision-making for our communities. As a Democratic Services Officer, you will help deliver a high-quality democratic services function, supporting a range of committees, panels and meetings while ensuring compliance with statutory requirements and the Council's Constitution. You will be responsible for: • Managing and supporting a portfolio of Council committees, panels and working groups. • Preparing, publishing and distributing agendas, reports and minutes within statutory timescales. • Providing professional advice and guidance to Members and officers on governance procedures, constitutional matters and decision-making processes. • Attending evening meetings as required and providing procedural advice during proceedings. • Supporting elected Members in their roles, including assisting with enquiries and governance matters. • Maintaining accurate records of decisions and ensuring transparency and public access to information. • Contributing to the continuous improvement of democratic and governance processes. • Supporting elections, referendums and other corporate governance activities where required. We are seeking someone who: • Has experience of committee administration, governance or democratic services within a local authority or similar organisation. • Has a sound understanding of local government decision-making and democratic processes. • Possesses excellent organisational skills and is able to manage competing priorities and deadlines. • Has strong written communication skills with the ability to produce accurate and concise minutes and reports. • Can build effective working relationships with Members, senior officers and external stakeholders. • Demonstrates political awareness, tact and discretion when dealing with sensitive issues. • Is proficient in Microsoft Office applications and committee management systems. • Can work flexibly, including attendance at evening meetings when required. We expect to make the appointment at a Grade 6 or 7. ROLE AND PURPOSE Grade 6 and 7: Assists with the organisation and management of the Council, Cabinet, Cabinet Committees, Council and other Committees and external bodies to meet the requirements of users, including the recording of all business, ensuring decisions are communicated as required and in accordance with relevant legislation and the City Council's Constitution. Assists with the organisation and management of: the Council's Corporate Management Team meeting including the recording of all business ensuring decisions are communicated as required; school admission and exclusion appeals; charitable organisations where the Council is the trustee, and the Boards of Council companies. Supports the Committee and Scrutiny Team Leader in the development and management of the Committee function. Grade 8 all of the above plus: Co-ordinates the organisation and management of the Council, Cabinet, Cabinet Committees, Council and other Committees, external bodies including charities and companies to meet the requirements of users, including the recording of all business, ensuring decisions are communicated as required and in accordance with relevant legislation and the City Council's Constitution. Assists with the organisation and management of: the Council's Corporate Management Team meeting including the recording of all business ensuring decisions are communicated as required; school admission and exclusion appeals; charitable organisations where the Council is the trustee, and the Boards of Council companies. Supports the Committee and Scrutiny Team Leader in the development and management of the Committee function. Grade 9, all of the above plus: Leads the organisation and management of the Council, Cabinet, Cabinet Committees, Council and other Committees, external bodies including charities and companies, including planning and organisation of agendas, to meet the requirements of users, including the recording of all business, ensuring decisions are communicated as required and in accordance with relevant legislation and the City Council's Constitution. Assists with the organisation and management of: the Council's Corporate Management Team meeting including the recording of all business ensuring decisions are communicated as required; school admission and exclusion appeals; charitable organisations where the Council is the trustee, and the Boards of Council companies. Contributes to the development and management of the Committee function. PRINCIPAL ACCOUNTABILITIES: Grade 6 1. Assists with the organisation and management of the Council, Cabinet, Cabinet Committees, Council and other Committees and external bodies2. Gathers and disseminates information and offers advice and guidance to Elected Members, Chief Executive, Corporate Directors and Heads of Service, local government organisations, outside organisations (including Government Departments) and the general public on the key decision making processes to encourage local decision making and community participation.3. Co-ordinates and manages the conduct of school admission and exclusion appeals, serving as Clerk to the panel in accordance with the DfEE Code of Practice. Provides independent advice on the Code of Practice and Legislation relating to school admission and exclusion appeals.4. Provides a supporting role to the principal Democratic Services Officers and deputises for them to ensure effective management, motivation, development of staff/services in accordance with the Council's objectives. Also assists with providing up to date, accurate management information to the Democratic Services Manager to enable workload monitoring, estimates and subsequent re-charges for the unit to be generated.5. Assists in the arrangements for the opening of tender documents and advises on the contract procedure rules in accordance with the Council's Constitution and other statutory requirements.6. Supervises the work of the Business Support Team who are responsible for typing and clerical support, the booking of rooms for Member meetings and co-ordination so that services are provided in a cost effective and efficient manner and in accordance with the aims and objectives of the Section.7. Advises and supports standing committees on corporate matters to inform the decision making processes and ensure that appropriate Corporate Directors are fully informed of issues relating to their area of responsibility. Processes and actions correspondence, Government Circulars and circulars from Local Government Associations within predetermined timescales.8. Undertakes research and analysis to develop proposals to enhance the decision making function of the City Council9. The Health and Safety at Work etc. Act 1974 and associated legislation places responsibilities for health and safety on Hull City Council, as your employer and you as an employee of the council. In addition to the Councils overall duties, the post holder has personal responsibility for their own health & safety and that of other employees; additional and more specific responsibilities are identified in the Council's Corporate H&S policy. Grade 7, all of the above plus: 12. As above but will also be required to support staff on a Grade 6 Grade 8, all of the above plus: 1. As above but will also be required to support staff on a Grade 72. Assists and helps co-ordinate and manage the operation of the Boards of Council companies to meet the requirements of and ensure compliance with the legislation relating to companies.3.Assists with the operation of the Council's Corporate Management Team including planning and organisation of agendas, recording of all business, communicating decision and progress chasing.4. Produces, publishes and updates monthly the Council's Forward Plan of Executive Key Decisions in line with legislation.5. Provides a supporting role to the Democratic Services Manager and deputises for him/her to ensure effective management, motivation, development and recruitment of staff/services in accordance with the Council's objectives.6. Use and assist in the development and implementation of appropriate ICT based systems.7. Liaises with other units within the Democratic Support Services and other related support areas, along with input from other Directorates and outside organisations to ensure the overall effectiveness of the City Council's democratic processes.8. Provides advice and guidance generally to Elected Members, Chief Executive, Corporate Directors and Heads of Service, local government organisations, outside organisations (including Government departments) and the general public on the decision making processes to encourage local decision making and community participation. Grade 9, all of the above plus: 1. As above but will also be required to support staff on a Grade 82 Acts as Deputy Returning Officer for Parliamentary, European and Local Elections in accordance with all statutory requirements and legislation. Provide advice to the public and supervise election staff.3 . click apply for full job details

Principal Consultant- Corporate & Public Affairs and Advocacy, ERM Strategic Communications Agency, EMEA In-person London, England, GB 2 months ago Job Description ERM is the world's largest pure play sustainability consultancy, helping shape a sustainable future with the world's leading organizations. With over 8,000 consultants working in 140 countries, our clients receive best in class strategy and delivery support, enabled through subject matter expertise and a huge breadth of capability. We are constantly innovating to find new ways to help our clients achieve their ambitions. The expansion of our Strategic Communications offering into EMEA is one of our most exciting developments. Our team has a clearly defined purpose: to help businesses attain a market advantage through communications. Our ambition is to become the world's most impactful sustainability communications firm, and we are looking to recruit new colleagues who share our passion and entrepreneurial spirit. As part of the EMEA Communications Agency, you will join a small but growing UK based unit connected to a 50 strong US agency team and a wider global network of sustainability experts. We operate much like a disruptive start up, with a mandate to set our own strategy and build our growth plan - but with the investment and enablement of a $1 billion 'parent'. Our primary route to growth is through collaboration with ERM colleagues across the globe, who already advise the majority of the world's largest listed businesses and see opportunity for ERM to provide communications counsel, up selling our capabilities and enabling ERM to drive end to end consultancy throughout our clients' decarbonisation journeys. Much of the work we've delivered to date focuses on creating evidence based sustainability narratives that can enable a market advantage, by building reputation, supporting engagement and influencing behaviour. The audiences that our clients want to reach are varied, but typically prioritise investors, regulators and policy makers, NGOs and industry bodies, and B2B customers; and internally, the Board, Executive leadership teams and current & future employees. We have identified client need and a route to growth by strengthening our senior expertise in policy and industry influence and thus we are now seeking a Principal Consultant with a strong foundation in agency side corporate and public affairs, to lead the charge on new business development and client delivery in this sphere. The successful candidate will have an established record of winning work and advising clients on integrated briefs spanning strategic communications and public affairs. They will have a good understanding of policy and regulatory issues within sustainability and a minimum of 10 years' experience of influencing decisions around regulation, planning and sustainable infrastructure development, gained from operating in a fast paced, high stakes corporate PR agency environment. Key areas of responsibility Culture and leadership Be an accountable, responsive and proactive core member of the EMEA Agency team. Consider your role as a leader within an early stage business, in helping us to shape culture, values and identity through how you show up. Bring a passion for helping clients make an impact in the work they do, to support a more sustainable world. Be able to articulate the role you have played in doing this for previous clients. Be available, flexible and prepared to work across timezones. We are a small and non hierarchical team, you will be covering a breadth of capabilities and sectors; agility and the willingness to 'roll up sleeves' is critical. You may not always have access to junior support and will at times be working solo as part of a wider ERM project team. We grow through networking, primarily within ERM. You will invest time and energy in building your own relationships within the firm, testing and developing your offering in partnership with several hundred Partners who themselves hold the key to relationships with our most valued corporate clients. This role has been identified as a strategic growth hire. The expectation is that you will spend half of your time in the pursuit of new business, to be worked by you and our small team. You should be comfortable leading a pitch team, drafting a comprehensive proposal, scoping budgets and managing contract negotiation - with the help of the Comms Agency Partner Lead. You must have a flair for innovation and proven track record of taking new propositions to market. You should have a hunger for business growth, a sound understanding of agency commercials and strong experience of scoping and delivering profitable work. We have identified growth potential in the field of corporate and public affairs. Specifically, we see a need to support ERM clients with: Growth opportunities Helping them position themselves through communicating with regulators, policy makers and political influencers, with a view to leveraging climate and social impact issues, policies and frameworks to enable business goals. Building cross industry coalitions with competitors and peers to shape perceptions and influence decision making. Engage with trade bodies and draw on their networks to support clients. Demonstration of advising membership organisations is welcome. Identify and build engagement programmes with influential NGOs and special interest organisations - and advise clients on how to handle NGO investigations and reputational threats. Shaping and engaging with local community and local authority / planning decision makers to protect and promote client interests around critical infrastructure projects (e.g., renewables; data centres). It is expected that this candidate will have their own views on how to shape this proposition, and these should be presented as part of the interview process. Within your mandate will be a need to market your own expertise. You will be expected to attend industry events, create thought leadership content for media and social media publication and leverage your own network for ERM's gain. As you win business, you will become the primary day to day lead on a range of client projects and retainers, most of which will be communications mandates delivered as part of a larger ERM programme of work. You will be expected to retain and grow these relationships. Given our size and stage of growth we all have to 'jump in'. You may find yourself supporting more clients on internal comms, narrative development or sustainability reporting projects than public affairs until you have grown that proposition. Be the point person for the ERM Account Manager (Partner level) and for the client, providing advice and identifying opportunities to up sell our communications capabilities. Take an active role in client meetings, workshops and strategy sessions, constantly identifying ways to add value to the existing ERM relationship. Work collaboratively with colleagues in ERM Shelton and in other Business Units - in particular, Climate, Sustainability & Transactions and Capital Projects in the UK and Europe. Required experience and attributes You will be comfortable and confident advising clients at Senior Management level, recognising they may be in ESG, not Communications or Public Affairs, functions. A can do attitude, not fazed by the need to juggle priorities and multi task. You will be highly organized, a fast worker, proactive, collaborative, with good attention to detail. You are happy 'doing the do'; we are a small, non hierarchical team. You have valuable contacts at political, regulatory and NGO level, and excellent writing skills. Some experience with wider media and business stakeholders is welcome. Experience operating across industry sectors; knowledge of the energy and renewables, built environment, chemicals and technology sectors is preferable. Experience delivering multi market programmes and advising clients in international markets beyond the UK. You should be able to demonstrate understanding of sustainability and climate related regulation in the UK and at Brussels level (e.g., CSRD; EUDR; Packaging Waste Regulation) and be comfortable advising EU based clients on how this should impact how they communicate. Experience of managing client and agency budgets, tracking utilisation and servicing levels, and understanding core agency performance metrics. Experience of delivering multi channel sustainability communications programmes with the ability to articulate the outcomes and impact of your work. Native speaker of English with strong writing, verbal and presentation skills. Ability to interpret complex information and create content which makes it accessible for a wide range of audiences. Minimum 10 years' experience working in communications, with at least half of this in an agency environment. Experience of working within local or national government is preferable. Given our size and the importance of investing in relationships with ERM colleagues, it is expected that you will be in the London office on average 2 3 days per week, although we respect the need for flexibility. Willingness to travel, primarily within Northern Europe but with occasional trips further afield. ERM is committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to thrive; it's an essential part of what makes ERM a great place to build a career and helps us create better solutions for our clients. . click apply for full job details

Manager - Pricing - Centre of Excellence Business Area: Accounting Advisory Services, Assurance & Other business areas Contract type: Permanent Company overview KPMG is part of a global network of firms that offers Audit, Tax & Pensions, Consulting, Deal Advisory and Technology services. Through the talent of over 16,000 colleagues, we bring our creativity and insight to our clients' most critical challenges. With offices across the UK, we work with everyone from small start-ups and individuals to major multinationals, in virtually every industry imaginable. Our work is often complex, yet our vision is simple: to be the clear choice for our clients, for our people and for the communities we work in. About the team Strategy and Value creation teams work with C-level Executives to identify, structure and solve their most critical strategic issues across the economic and transaction cycles. As part of a fast-paced and dynamic group, our consultants offer strategic advice on financial, business and operating models to corporate, public sector and private equity clients. About the role Within the Strategy & Value Creation team we have an established Pricing strategy practice, serving number of sectors including retail, consumer goods, healthcare, pharmaceuticals, transport and industrial manufacturing sectors serving UK, European and international clients. We work with C-level executives to identify, structure and solve their most critical strategic issues related to deal strategy, and growth strategy. KPMG's Pricing strategy practice is a specialised team focussed on solving pricing and revenue optimisation problems for its clients using data and analytics techniques to deliver a sustainable solution which can deliver both short- and long-term margin improvements. As a team, we are a group of bright committed individuals who are passionate about delivering fantastic client work, solving complex data related problems, investing our time in acquiring new analytical skills, and having fun both inside and outside of work. Manager: Responsibilities: We are recruiting for a Manager with Pricing / Data Analytics experience. The role is currently part of KPMG's Strategy and Value creation team based in London office and would have following core responsibilities: Manage workstreams / mid-sized projects delivering quality output on time, to budget and in compliance with KPMG engagement and risk management practices Comprehend client's requirements and be able to break it for the other members of the team Synthesise primary research and data gathering; identify key research areas and organise the junior team appropriately to effectively understand the key topics pertinent to the relevant industry sector and scope of work Understand current client data landscape and ability to direct the client teams to navigate correct source of data for driving key analysis with appropriate techniques and tools Help clients create a clear path to achieve their growth ambition through consideration of their markets, customers and propositions to create a sustainable strategy Plan initial hypotheses and analysis; formulate initial hypotheses based on previous experience, knowledge of the sector and understanding of the scope of work Manage the pace and delivery of projects, including: Day-to-day coordination with key project stakeholders including clients and other internal teams Upward management of senior team members to ensure progress is effectively communicated Reporting back to clients the key findings of our work Manage teams or individuals, and ideally has overseen significant parts of complex projects or programmes. And be able to ensure analytical work associated with multiple workstreams can be completed against tight deadlines and to an agreed standard Design, shape and co-ordinate the preparation of deliverables that span multiple workstreams, identifying insight and the 'so what' Communicate views and insights (both in writing and verbally) in an effective and compelling manner to clients and KPMG colleagues Anticipate and develop the answers to potential questions and challenges from the client Support Partners / Directors / Associate Directors community in business development activities Coach and develop team members providing high quality developmental feedback Identify, design and lead critical and complex practice development initiatives, coordinating other members of the team Proactively develop thought leadership; design and lead practice development initiatives Qualifications: Strong experience (at least 5-7 years) with strategy or analytics experience gained in corporate roles, analytic boutique and strategic consultancy firm A mix of structured problem-solving skills (including strong numerical capabilities combined with sound commercial acumen), ability to deliver insightful recommendations that can be practically executed, excellent written English and oral communication skills (other language skills would be a strong bonus) Substantial experience of delivering work into the sectors and topics we serve, such as pricing strategy, setting, implementation, for delivering high impact projects Experience using economic modelling and analysis by using tools such as Alteryx, Tableau, Python, SQL etc Understanding of machine learning techniques and practical experience of applying these techniques for commercial solving purposes Experience of developing pitches and thinking through proposals either through consulting sales or by demonstrating commercial acumen in industry roles for example to increase scope of work / identify new revenue streams Demonstrates a track record of interest in the workplace and achievement beyond the realms of project work Self-starter with ability to work independently with little guidance to lead teams to achieve results A first class or 2.1 degree from a leading institution in quantitative/analytical studies such as economics, maths, statistics, engineering or equivalent is a definite plus With offices across the UK, we are part of a global network of firms providing Audit, Tax & Law, Consulting, and Technology Services to diverse clients. They provide us with a strong sense of identity, ensuring we can grow stronger. They bind us together, across our different backgrounds and cultures, and are common to each of us. Explore more about why Our Values matter. From role sharing and flexible start and finish times to home working, we'll try and support the flexible work patterns that best suit you. We're committed to creating an inclusive environment where all colleagues thrive and reach their full potential, whatever their identity or background. We're a member of the Business Disability Forum so please get in touch if you'd like to discuss any adjustments that you might need in the application process - and if you are successful beyond this. We're a recognised leader in the Government's scheme. We offer a Guaranteed Interview Scheme for all experienced professional opportunities. We don't accept speculative CVs from agencies - you can see our policy on agencies here: Similar vacancies you might be interested in Associate Director - People in Deals - Centre of Excellence Operations & Supply Chain Centre of Excellence (CoE) - Manager Director - Tech in M&A - Centre of Excellence

Senior Project Manager / Associate Director - Project Operations & Center of Excellence We are seeking an experienced Senior Project Manager / Associate Director to drive operational excellence across our project delivery teams. This role will focus on developing scalable delivery frameworks, standardising project methodologies, improving governance, and embedding best practice across complex client programmes. Working closely with senior leadership, you will identify opportunities to improve how projects are planned, managed and delivered, creating repeatable processes and operational playbooks that enhance consistency, quality and commercial performance. This is an opportunity to support one of CBRE's top 5 clients, and one of our largest global client accounts, in a fast-paced international setting of 1,300 employees globally. Sitting within a 50-strong PMO, you will play a key role in supporting delivery across a USD 300-400 million per annum capital programme. Because of the global footprint of the account, the role requires someone who is adaptable, flexible, and confident managing stakeholders across multiple time zones, from APAC through to the Americas. It's a high-profile role with real scale, complexity, and visibility, made even better by reporting into a highly supportive and well-regarded line manager. Key Responsibilities Develop and implement project delivery playbooks, SOPs and operational frameworks. Create standardised project management methodologies across multiple programmes. Drive continuous improvement initiatives across project delivery. Review existing delivery processes and identify opportunities for greater efficiency. Establish governance structures, reporting standards and quality assurance processes. Support mobilisation of new client accounts and major programmes. Mentor and coach Project Managers on delivery best practices. Work alongside Directors to improve operational performance across the business. Produce templates, guidance documents and knowledge-sharing materials. Lead lessons learned workshops and ensure best practices are embedded. Monitor KPIs, project health and operational metrics. Support strategic planning and organisational change initiatives. What You'll Need: Bachelor's Degree preferred with 5-8 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered. LEED AP, PMP, and/or CCM designation(s) preferred. Ability to exercise judgment based on the analysis of multiple sources of information. Willingness to take a new perspective on existing solutions. In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. Organizational skills with an advanced inquisitive mindset. Sophisticated math skills. Ability to calculate mildly complex figures such as percentages, fractions, and other financial-related calculations.