Job Title: Service Desk Manager Location: Manchester Salary: Competitive Job Type: Permanent, Full Time At Netteam tX, we recognise and develop talent, fostering career growth through both lateral and vertical opportunities. About the role: As Service Desk Manager, you will lead a high-performing team with oversight of 3rd Line Engineers, Team Leader (1st/2nd Line) and Vendor Support. You will ensure service excellence using ITIL processes, drive innovation, manage major incidents, optimise service platforms and oversee NOC governance. Responsibilities include but not limited to, designing and improving service desk and NOC processes, ensuring SLA compliance, coordinating with vendors like Oracle, and analysing KPIs to enable data-driven decisions and organisational success. Key Responsibilities: Champion ITIL best practices for service desk and NOC operations to ensure efficient, standardised processes and outstanding customer experiences Manage Level 3 engineers, providing coaching and performance oversight to deliver advanced technical solutions Manage Team Leader, providing oversight of 1st/2nd Line Teams Oversee and enhance customer experience by proactively addressing client needs Design and optimise workflows using industry standards and stakeholder input for operational excellence Ensure SLA compliance, lead governance, and implement corrective actions as needed Coordinate NOC processes including escalation, event monitoring, and incident response to maintain service stability Support Vendor Partnership Manager (e.g., Oracle) Drive continuous improvement using data, feedback, and industry trends to streamline service delivery Lead major incident response and escalation, ensuring rapid resolution and clear communication across teams Conduct problem management and root cause analysis, implementing lasting solutions and reducing incidents Analyse ticket data to uncover opportunities for automation and process improvements Deliver comprehensive reports on KPIs, SLAs, incident trends, and improvement results to guide decisions Optimise service desk tools (e.g., Autotask, IT Glue) for efficiency and business support Enforce compliance with company policies, regulations, and security standards Run regular service review meetings with stakeholders to present metrics and strategic recommendations Collaborate with cross-functional teams to ensure smooth integration of new services, customers, or acquisitions Serve as the escalation point for after-hours incidents to maintain continuity and satisfaction About you: Experience and Qualifications: Extensive experience in IT service management with a strong track record of delivering high-quality services, leading technical teams, and driving process improvements across NOC operations and customer success initiatives. Demonstrated expertise in leading, coaching, and developing Level 3 engineers within collaborative, high-performance environments. Robust technical background and hands-on proficiency with service desk platforms such as Autotask, IT Glue, and relevant monitoring tools. Comprehensive experience in major incident management, escalation procedures, service improvement initiatives, process design, and root cause analysis. Proven ability to manage SLA governance, conduct KPI analysis, and oversee compliance management, with a focus on implementing corrective actions to uphold high standards. Solid experience in vendor and partner management, including collaboration with major partners such as Oracle to ensure optimal service delivery. Advanced analytical and reporting capabilities, leveraging data-driven decision making and presenting performance insights to senior stakeholders. Exceptional communication skills, adept at translating complex technical requirements and service enhancements for diverse audiences. In-depth networking experience, including configuration, maintenance, and troubleshooting of network infrastructure to support business continuity and security. Proficient in the Microsoft 365 suite, with hands-on experience in administration, deployment, and user support for productivity and collaboration tools. ITIL certification required; advanced ITIL qualifications and a degree in IT or related discipline are preferred. Personal Attributes: Professional, friendly, and approachable, with a strong commitment to team success and collaboration. Adaptable and resilient under pressure, able to prioritise and execute tasks efficiently in a fast-paced, evolving environment. Excellent written and verbal communicator, able to convey technical issues and process improvements clearly to both technical and non-technical stakeholders. Innovative, eager to learn and apply new technologies, and committed to fostering a culture of continuous improvement and operational excellence. Disciplined and focused, with strong problem-solving abilities and a commitment to maintaining the highest standards of compliance, security, and customer service. Note: This description is not intended to establish a total definition of the job but an outline of the duties. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of: IT Services Manager, Senior Service Desk Engineer, Senior IT Technician, Senior IT Desk Support, IT Manager, ITIL Service Desk Manager, Senior Support Technician, may also be considered for this role.
Feb 28, 2026
Full time
Job Title: Service Desk Manager Location: Manchester Salary: Competitive Job Type: Permanent, Full Time At Netteam tX, we recognise and develop talent, fostering career growth through both lateral and vertical opportunities. About the role: As Service Desk Manager, you will lead a high-performing team with oversight of 3rd Line Engineers, Team Leader (1st/2nd Line) and Vendor Support. You will ensure service excellence using ITIL processes, drive innovation, manage major incidents, optimise service platforms and oversee NOC governance. Responsibilities include but not limited to, designing and improving service desk and NOC processes, ensuring SLA compliance, coordinating with vendors like Oracle, and analysing KPIs to enable data-driven decisions and organisational success. Key Responsibilities: Champion ITIL best practices for service desk and NOC operations to ensure efficient, standardised processes and outstanding customer experiences Manage Level 3 engineers, providing coaching and performance oversight to deliver advanced technical solutions Manage Team Leader, providing oversight of 1st/2nd Line Teams Oversee and enhance customer experience by proactively addressing client needs Design and optimise workflows using industry standards and stakeholder input for operational excellence Ensure SLA compliance, lead governance, and implement corrective actions as needed Coordinate NOC processes including escalation, event monitoring, and incident response to maintain service stability Support Vendor Partnership Manager (e.g., Oracle) Drive continuous improvement using data, feedback, and industry trends to streamline service delivery Lead major incident response and escalation, ensuring rapid resolution and clear communication across teams Conduct problem management and root cause analysis, implementing lasting solutions and reducing incidents Analyse ticket data to uncover opportunities for automation and process improvements Deliver comprehensive reports on KPIs, SLAs, incident trends, and improvement results to guide decisions Optimise service desk tools (e.g., Autotask, IT Glue) for efficiency and business support Enforce compliance with company policies, regulations, and security standards Run regular service review meetings with stakeholders to present metrics and strategic recommendations Collaborate with cross-functional teams to ensure smooth integration of new services, customers, or acquisitions Serve as the escalation point for after-hours incidents to maintain continuity and satisfaction About you: Experience and Qualifications: Extensive experience in IT service management with a strong track record of delivering high-quality services, leading technical teams, and driving process improvements across NOC operations and customer success initiatives. Demonstrated expertise in leading, coaching, and developing Level 3 engineers within collaborative, high-performance environments. Robust technical background and hands-on proficiency with service desk platforms such as Autotask, IT Glue, and relevant monitoring tools. Comprehensive experience in major incident management, escalation procedures, service improvement initiatives, process design, and root cause analysis. Proven ability to manage SLA governance, conduct KPI analysis, and oversee compliance management, with a focus on implementing corrective actions to uphold high standards. Solid experience in vendor and partner management, including collaboration with major partners such as Oracle to ensure optimal service delivery. Advanced analytical and reporting capabilities, leveraging data-driven decision making and presenting performance insights to senior stakeholders. Exceptional communication skills, adept at translating complex technical requirements and service enhancements for diverse audiences. In-depth networking experience, including configuration, maintenance, and troubleshooting of network infrastructure to support business continuity and security. Proficient in the Microsoft 365 suite, with hands-on experience in administration, deployment, and user support for productivity and collaboration tools. ITIL certification required; advanced ITIL qualifications and a degree in IT or related discipline are preferred. Personal Attributes: Professional, friendly, and approachable, with a strong commitment to team success and collaboration. Adaptable and resilient under pressure, able to prioritise and execute tasks efficiently in a fast-paced, evolving environment. Excellent written and verbal communicator, able to convey technical issues and process improvements clearly to both technical and non-technical stakeholders. Innovative, eager to learn and apply new technologies, and committed to fostering a culture of continuous improvement and operational excellence. Disciplined and focused, with strong problem-solving abilities and a commitment to maintaining the highest standards of compliance, security, and customer service. Note: This description is not intended to establish a total definition of the job but an outline of the duties. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of: IT Services Manager, Senior Service Desk Engineer, Senior IT Technician, Senior IT Desk Support, IT Manager, ITIL Service Desk Manager, Senior Support Technician, may also be considered for this role.
Our client, a growing enterprise seeking to enhance its IT operations, is looking for an experienced Senior Infrastructure & Security Engineer to take ownership of 3rd-line infrastructure and cybersecurity support. This hands-on role requires deep technical competency, project experience, and a proactive attitude, ensuring stability, security, and efficiency in the company s IT environment. As part of IT Operations, you will collaborate with stakeholders and lead efforts to design, build, and implement solution architecture. The company is shifting toward a more mature enterprise IT framework, leveraging Microsoft 365 and Azure (with AWS experience as a nice-to-have). Key Responsibilities Provide 3rd-line infrastructure and security support, ensuring system reliability and cybersecurity best practices. Design and implement cloud-based and on-premise IT solutions, supporting Azure and Microsoft 365 environments. Collaborate with 1st and 2nd line engineers, offering mentorship and technical leadership. Drive solution design, IT operations, and network security in an enterprise-level setting. Oversee Active Directory (AD) conversion, ensuring seamless integration into the IT environment. Work within a customer-facing role, ensuring IT systems align with business needs. Participate in infrastructure transformation initiatives, aligning with enterprise-level standards. Ensure compliance with cybersecurity and regulatory frameworks while implementing risk mitigation strategies. Key Requirements Proven experience in senior infrastructure and security engineering roles. Strong technical competency in cloud and cybersecurity, ideally within an enterprise or SME environment. Hands-on expertise with Microsoft 365, Azure, and networking (AWS is a plus). Experience in solution architecture, IT operations, and infrastructure design. Practical experience in cybersecurity, system design, and infrastructure architecture. Capable of rolling up sleeves and leading projects from conception to implementation. A background working with large-scale IT environments. If you're an experienced Infrastructure & Security Engineer with a passion for hands-on technical work and solution architecture, we d love to hear from you!
Feb 28, 2026
Full time
Our client, a growing enterprise seeking to enhance its IT operations, is looking for an experienced Senior Infrastructure & Security Engineer to take ownership of 3rd-line infrastructure and cybersecurity support. This hands-on role requires deep technical competency, project experience, and a proactive attitude, ensuring stability, security, and efficiency in the company s IT environment. As part of IT Operations, you will collaborate with stakeholders and lead efforts to design, build, and implement solution architecture. The company is shifting toward a more mature enterprise IT framework, leveraging Microsoft 365 and Azure (with AWS experience as a nice-to-have). Key Responsibilities Provide 3rd-line infrastructure and security support, ensuring system reliability and cybersecurity best practices. Design and implement cloud-based and on-premise IT solutions, supporting Azure and Microsoft 365 environments. Collaborate with 1st and 2nd line engineers, offering mentorship and technical leadership. Drive solution design, IT operations, and network security in an enterprise-level setting. Oversee Active Directory (AD) conversion, ensuring seamless integration into the IT environment. Work within a customer-facing role, ensuring IT systems align with business needs. Participate in infrastructure transformation initiatives, aligning with enterprise-level standards. Ensure compliance with cybersecurity and regulatory frameworks while implementing risk mitigation strategies. Key Requirements Proven experience in senior infrastructure and security engineering roles. Strong technical competency in cloud and cybersecurity, ideally within an enterprise or SME environment. Hands-on expertise with Microsoft 365, Azure, and networking (AWS is a plus). Experience in solution architecture, IT operations, and infrastructure design. Practical experience in cybersecurity, system design, and infrastructure architecture. Capable of rolling up sleeves and leading projects from conception to implementation. A background working with large-scale IT environments. If you're an experienced Infrastructure & Security Engineer with a passion for hands-on technical work and solution architecture, we d love to hear from you!
Vice President, Private Credit Investment Analytics Pantheon has been at the forefront of private markets investing for more than 40 years, earning a reputation for an innovative approach to investing in secondaries, co investments, and primary fund investments, as well as capital formation across commingled funds, evergreen vehicles and customized solutions. Pantheon currently manages approximately $82.3 billion in AUM across all its strategies, serving more than 750 institutional and 638 private wealth clients worldwide. The Vice President of Investment Analytics (Private Credit) will lead the development of Pantheon's private credit data and intelligence capability, transforming investment data into structured, decision ready insight for Portfolio Management teams. This role sits at the intersection of Investment, Data & Operations, and will focus on strengthening the firm's ability to generate consistent, comparable, and actionable intelligence from credit portfolio data - across funds, GPs, structures, and geographies. The VP will architect and operate scalable analytical frameworks that standardize how private credit data is defined, sourced, governed, and translated into insight. The role will partner closely with Investment Data Operations and Data Engineering teams to embed credit analytics into Pantheon's evolving data platforms, reducing reliance on bespoke spreadsheets and increasing transparency, comparability, and confidence. This is a high impact opportunity to shape Pantheon's private credit intelligence capability at a time of significant growth and platform transformation. Key Responsibilities Build private credit investment analytics across Pantheon to help evaluate and monitor investments. Act as a senior analytics partner to Investment and Portfolio Management teams, translating complex investment needs into structured data requirements and analytical frameworks. Own the definition, sourcing, and validation of investment relevant datasets, ensuring analytical outputs are complete, comparable, and decision ready. Deliver differentiated, investment grade insights by combining internal investment operations data with GP reported and external market data, moving beyond descriptive reporting to comparative, diagnostic, and thematic analysis. Serve as the primary data and analytics interface with GPs and external data/technology providers, shaping data standards, templates, and requirements to improve transparency, coverage, and usability. Operate Investment Analytics as a business facing function with a product mindset, creating a roadmap that prioritises initiatives based on investment impact, adoption, and measurable decision enablement. Lead, develop, and mentor a high performing Investment Analytics team, fostering disciplined delivery and strong stakeholder relationships. Knowledge & Experience Required Significant experience in private markets, with strong exposure to private credit, portfolio data, analytics or investment operations. Deep understanding of private credit structures, performance drivers, and portfolio monitoring. Strong analytical mindset with experience supporting investment or portfolio decision making. Strong understanding of data governance, comparability challenges, and portfolio transparency. Demonstrated ability to operate at both strategic and hands on levels. Proven ability to partner effectively with investment professionals and influence senior stakeholders. Strong written and verbal communication skills; able to articulate complex information clearly and concisely. Track record of delivering high quality outputs under tight timelines. Experience leading and developing teams in a collaborative environment. Experience with working with 3rd party providers, data vendors & offshore teams. Professional qualification (CFA, ACA, ACCA, IMC) or equivalent experience preferred but not essential. Familiarity with modern data environments and analytics tools (e.g., Power BI, SQL, Python, Databricks, Snowflake). Experience systemizing investment analytics within centralized data platforms. Exposure to automation or advanced analytical techniques to enhance portfolio monitoring. Demonstrated comfort integrating AI tools into daily analytical workflows (e.g., structured research, synthesis, data interrogation). Ability to evaluate AI outputs critically, refine prompts, and build repeatable AI assisted workflows. This job description is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. You may be required to perform other job related duties as reasonably requested by your manager. Pantheon is an Equal Opportunities employer, we are committed to building a diverse and inclusive workforce so if you're excited about this role but your past experience doesn't perfectly align we'd still encourage you to apply.
Feb 28, 2026
Full time
Vice President, Private Credit Investment Analytics Pantheon has been at the forefront of private markets investing for more than 40 years, earning a reputation for an innovative approach to investing in secondaries, co investments, and primary fund investments, as well as capital formation across commingled funds, evergreen vehicles and customized solutions. Pantheon currently manages approximately $82.3 billion in AUM across all its strategies, serving more than 750 institutional and 638 private wealth clients worldwide. The Vice President of Investment Analytics (Private Credit) will lead the development of Pantheon's private credit data and intelligence capability, transforming investment data into structured, decision ready insight for Portfolio Management teams. This role sits at the intersection of Investment, Data & Operations, and will focus on strengthening the firm's ability to generate consistent, comparable, and actionable intelligence from credit portfolio data - across funds, GPs, structures, and geographies. The VP will architect and operate scalable analytical frameworks that standardize how private credit data is defined, sourced, governed, and translated into insight. The role will partner closely with Investment Data Operations and Data Engineering teams to embed credit analytics into Pantheon's evolving data platforms, reducing reliance on bespoke spreadsheets and increasing transparency, comparability, and confidence. This is a high impact opportunity to shape Pantheon's private credit intelligence capability at a time of significant growth and platform transformation. Key Responsibilities Build private credit investment analytics across Pantheon to help evaluate and monitor investments. Act as a senior analytics partner to Investment and Portfolio Management teams, translating complex investment needs into structured data requirements and analytical frameworks. Own the definition, sourcing, and validation of investment relevant datasets, ensuring analytical outputs are complete, comparable, and decision ready. Deliver differentiated, investment grade insights by combining internal investment operations data with GP reported and external market data, moving beyond descriptive reporting to comparative, diagnostic, and thematic analysis. Serve as the primary data and analytics interface with GPs and external data/technology providers, shaping data standards, templates, and requirements to improve transparency, coverage, and usability. Operate Investment Analytics as a business facing function with a product mindset, creating a roadmap that prioritises initiatives based on investment impact, adoption, and measurable decision enablement. Lead, develop, and mentor a high performing Investment Analytics team, fostering disciplined delivery and strong stakeholder relationships. Knowledge & Experience Required Significant experience in private markets, with strong exposure to private credit, portfolio data, analytics or investment operations. Deep understanding of private credit structures, performance drivers, and portfolio monitoring. Strong analytical mindset with experience supporting investment or portfolio decision making. Strong understanding of data governance, comparability challenges, and portfolio transparency. Demonstrated ability to operate at both strategic and hands on levels. Proven ability to partner effectively with investment professionals and influence senior stakeholders. Strong written and verbal communication skills; able to articulate complex information clearly and concisely. Track record of delivering high quality outputs under tight timelines. Experience leading and developing teams in a collaborative environment. Experience with working with 3rd party providers, data vendors & offshore teams. Professional qualification (CFA, ACA, ACCA, IMC) or equivalent experience preferred but not essential. Familiarity with modern data environments and analytics tools (e.g., Power BI, SQL, Python, Databricks, Snowflake). Experience systemizing investment analytics within centralized data platforms. Exposure to automation or advanced analytical techniques to enhance portfolio monitoring. Demonstrated comfort integrating AI tools into daily analytical workflows (e.g., structured research, synthesis, data interrogation). Ability to evaluate AI outputs critically, refine prompts, and build repeatable AI assisted workflows. This job description is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. You may be required to perform other job related duties as reasonably requested by your manager. Pantheon is an Equal Opportunities employer, we are committed to building a diverse and inclusive workforce so if you're excited about this role but your past experience doesn't perfectly align we'd still encourage you to apply.
Job Description Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets. We are more than 36,000 people, in over 70 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the world's most complex challenges and deliver more impact together. We are looking for a heat network and/or energy decarbonisation specialist to join our growing team in the UK and work with leading specialists throughout Europe. This role will be responsible for providing technical and project management expertise, in support of the growth of Energy Transition and District Heating Advisory Services; within our wider Sustainability Advisory Team. At a high level this will include key responsibilities and accountabilities to initially support (and in some cases, soon lead) on the technical delivery of high-priority projects, manage and develop existing client relationships, support work winning and key pursuits, and assist in marketing and growth activities. Arcadis has worked on some of the world's leading heat network projects and energy masterplanning/transformation schemes, including supporting the Government's heat network 'advanced zoning programme', and helping a number of Airports, Hospitals and wider public/private sector clients with heat network feasibility, development and project management activities. Support (and in some cases, lead) projects and provide technical input on multi discipline projects led by others, specifically in relation to heat networks but also involving wider urban energy transition technical activities. Undertake district heating and energy master planning assessment; including heat and electricity consumption mapping, energy and hydraulic modelling, energy demand and supply assessments, and techno-economic analysis. Use or understanding relevant software such as for hydraulic modelling, energy modelling and pipe sizing and GIS for energy mapping. Knowledge of technical district heating design including Heat networks: Code of Practice for the UK (CP1), and the forthcoming Heat Network Technical Assurance Scheme Requirements Undertake heat demand assessment including heat mapping, integrating public data sets, stakeholder engagement and reviewing on site plant technical requirements. Support district heating feasibility studies Undertake of energy plant sizing and energy centre sizing and design. Technical design of district heating networks and energy centres (up to RIBA Stage 2 / Detailed Project Development) Knowledge and delivery of DESNZ (HNDU) district heating projects at various stages from heat Masterplanning to detailed feasibility. Support commercial delivery and funding including ESCo arrangements. Assessment of heat supply sources such as air, ground, water and sewer heat pumps, mine water, geothermal heat, waste heat and hydrogen. Understanding of energy masterplanning process and energy statements for planning. Development Working alongside the District Heating Lead and Senior Consultants, the Consultant will be responsible for supporting development of district heating and wider energy decarbonisation advisory services, which sit within the Energy Transition Technical Services Line. You will be required to: Provide strategic guidance for growth of District Heating and energy transition technical and commercial services. Build on existing client relationships (internal and external clients) to help develop, shape and influence Client thinking and exceed client expectations Develop technical solutions and support pursuits/tenders to develop winning bids Undertake thought awareness raising/leadership activities to promote individual and team visibility to the market Qualifications & Experience: Experience working on district heating schemes and HNDU/AZP/PSDS funded projects. Strong engineering/technical background, with work experience in the energy sector Data and statistical analysis expertise An understanding of district heating energy centre and network operation, relating to performance and energy assessments Experience of models and tools used in the industry, particularly; energy and techno-economic modelling, and hydraulic modelling Project and/or grant funding management experience. Knowledge and understanding of heat network regulatory landscape in the UK High-proficiency written communication and verbal presentation skills. Experience working independently and proactively to deliver work of an exceptional standard. Valuable: Experience in procurement and commercial activities, especially developing tender specifications/technical requirements and procuring contractors. Knowledge and understanding of the energy market, electricity networks, distributed/urban energy systems and renewable energy technologies. Highly proficient written communication and verbal presentation skills. Experience of interacting with clients and involvement with business development including the development of business cases, define scopes, plan, and delivery of energy projects. Chartership or Working towards Chartership. Why Arcadis? We can only achieve our goals when everyone is empowered to be their best. We believe everyone's contribution matters. It's why we are pioneering a skills-based approach, where you can harness your unique experience and expertise to carve your career path and maximize the impact we can make together. You'll do meaningful work, and no matter what role, you'll be helping to deliver sustainable solutions for a more prosperous planet. Make your mark, on your career, your colleagues, your clients, your life and the world around you. Together, we can create a lasting legacy. Join Arcadis. Create a Legacy. Our Commitment to Equality, Diversity, Inclusion & Belonging We want you to be able to bring your best self to work every day which is why we take equality and inclusion seriously and hold ourselves to account for our actions. Our ambition is to be an employer of choice and provide a great place to work for all our people. We believe that by working together diverse people with different experiences develop the most innovative ideas. Equality, diversity and inclusion is at the heart of how we improve quality of life and we work closely with our people across six ED&I Workstreams: Age, Disability, Faith, Gender, LGBT+ and Race. A diverse and skilled workforce is essential to our success. Job Info Job Identification 36543 Job Category Consulting Posting Date 12/19/2025, 10:22 AM Job Schedule Full time Locations 3rd Floor Aurora Building, Glasgow, G2 7JS, GB
Feb 27, 2026
Full time
Job Description Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets. We are more than 36,000 people, in over 70 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the world's most complex challenges and deliver more impact together. We are looking for a heat network and/or energy decarbonisation specialist to join our growing team in the UK and work with leading specialists throughout Europe. This role will be responsible for providing technical and project management expertise, in support of the growth of Energy Transition and District Heating Advisory Services; within our wider Sustainability Advisory Team. At a high level this will include key responsibilities and accountabilities to initially support (and in some cases, soon lead) on the technical delivery of high-priority projects, manage and develop existing client relationships, support work winning and key pursuits, and assist in marketing and growth activities. Arcadis has worked on some of the world's leading heat network projects and energy masterplanning/transformation schemes, including supporting the Government's heat network 'advanced zoning programme', and helping a number of Airports, Hospitals and wider public/private sector clients with heat network feasibility, development and project management activities. Support (and in some cases, lead) projects and provide technical input on multi discipline projects led by others, specifically in relation to heat networks but also involving wider urban energy transition technical activities. Undertake district heating and energy master planning assessment; including heat and electricity consumption mapping, energy and hydraulic modelling, energy demand and supply assessments, and techno-economic analysis. Use or understanding relevant software such as for hydraulic modelling, energy modelling and pipe sizing and GIS for energy mapping. Knowledge of technical district heating design including Heat networks: Code of Practice for the UK (CP1), and the forthcoming Heat Network Technical Assurance Scheme Requirements Undertake heat demand assessment including heat mapping, integrating public data sets, stakeholder engagement and reviewing on site plant technical requirements. Support district heating feasibility studies Undertake of energy plant sizing and energy centre sizing and design. Technical design of district heating networks and energy centres (up to RIBA Stage 2 / Detailed Project Development) Knowledge and delivery of DESNZ (HNDU) district heating projects at various stages from heat Masterplanning to detailed feasibility. Support commercial delivery and funding including ESCo arrangements. Assessment of heat supply sources such as air, ground, water and sewer heat pumps, mine water, geothermal heat, waste heat and hydrogen. Understanding of energy masterplanning process and energy statements for planning. Development Working alongside the District Heating Lead and Senior Consultants, the Consultant will be responsible for supporting development of district heating and wider energy decarbonisation advisory services, which sit within the Energy Transition Technical Services Line. You will be required to: Provide strategic guidance for growth of District Heating and energy transition technical and commercial services. Build on existing client relationships (internal and external clients) to help develop, shape and influence Client thinking and exceed client expectations Develop technical solutions and support pursuits/tenders to develop winning bids Undertake thought awareness raising/leadership activities to promote individual and team visibility to the market Qualifications & Experience: Experience working on district heating schemes and HNDU/AZP/PSDS funded projects. Strong engineering/technical background, with work experience in the energy sector Data and statistical analysis expertise An understanding of district heating energy centre and network operation, relating to performance and energy assessments Experience of models and tools used in the industry, particularly; energy and techno-economic modelling, and hydraulic modelling Project and/or grant funding management experience. Knowledge and understanding of heat network regulatory landscape in the UK High-proficiency written communication and verbal presentation skills. Experience working independently and proactively to deliver work of an exceptional standard. Valuable: Experience in procurement and commercial activities, especially developing tender specifications/technical requirements and procuring contractors. Knowledge and understanding of the energy market, electricity networks, distributed/urban energy systems and renewable energy technologies. Highly proficient written communication and verbal presentation skills. Experience of interacting with clients and involvement with business development including the development of business cases, define scopes, plan, and delivery of energy projects. Chartership or Working towards Chartership. Why Arcadis? We can only achieve our goals when everyone is empowered to be their best. We believe everyone's contribution matters. It's why we are pioneering a skills-based approach, where you can harness your unique experience and expertise to carve your career path and maximize the impact we can make together. You'll do meaningful work, and no matter what role, you'll be helping to deliver sustainable solutions for a more prosperous planet. Make your mark, on your career, your colleagues, your clients, your life and the world around you. Together, we can create a lasting legacy. Join Arcadis. Create a Legacy. Our Commitment to Equality, Diversity, Inclusion & Belonging We want you to be able to bring your best self to work every day which is why we take equality and inclusion seriously and hold ourselves to account for our actions. Our ambition is to be an employer of choice and provide a great place to work for all our people. We believe that by working together diverse people with different experiences develop the most innovative ideas. Equality, diversity and inclusion is at the heart of how we improve quality of life and we work closely with our people across six ED&I Workstreams: Age, Disability, Faith, Gender, LGBT+ and Race. A diverse and skilled workforce is essential to our success. Job Info Job Identification 36543 Job Category Consulting Posting Date 12/19/2025, 10:22 AM Job Schedule Full time Locations 3rd Floor Aurora Building, Glasgow, G2 7JS, GB
Excellent opportunity for a Service Desk Analyst to join a leading IT and Communications service provider in the South West. Job Title: Service Desk Analyst Job Type: Permanent; Full Time Salary: £25,000 - £30,000 Location: Exeter About the Service Desk Analyst role : Join a constantly growing team in a company that has clients across the UK and beyond with a penchant for progression. You will be working with clients on a daily basis, supporting their continued success via our ticketing platform and remote support software as well as regular visits to client premises. You will have a logical approach and attention to detail, be confident, highly organised, flexible, reliable and able to manage tasks and prioritise within tight deadlines. Key responsibilities of the Service Desk Analyst: - Provide first line technical support to our customers via our ticketing platform, email, phone and remote support tools - Diagnose and resolve common desktop, laptop, printer and basic networking issues - Set up and configure new user accounts, devices and applications - Assist with routine maintenance tasks, patching and monitoring - Escalate more complex issues to senior engineers where appropriate - Support small project tasks under the guidance of more senior team members - Accurately document work, updates and solutions in our service desk system Requirements of the Service Desk Analyst: - Motivated team player with high standards of customer service - Excellent analytical and problem-solving skills, with a strong attention to detail even when working under pressure. - Methodical and able to approach complex problems logically - Excellent written and verbal communication skills at all levels, both technical and non-technical audiences, including 3rd party vendor communications as part of a larger project team - Aptitude for continuous learning and development, including self-directed study when appropriate - You must be enthusiastic, inquisitive, presentable, confident & articulate with an excellent telephone manner - Your own car and a clean driving licence would be advantageous (costs will be reimbursed) - Degree-level or higher qualification in BSc Cyber Security, BSc Computer Science, BSc Software Engineering, BSc Mathematics, MSc Cyber Security is desirable - Any relevant industry certifications Must be able to demonstrate some of the following: - Knowledge of Microsoft operating systems ideally up to Windows Server 2025 and certainly Windows 11, including Active Directory and DNS - Understanding of network topologies including wired / wireless, switching, security and VLANs. - Implementation of networking upgrades desirable - Experience of basic security hardening and penetration testing would be advantageous - Experience of conducting audits e.g. asset management, cyber security etc. - Experience with PowerShell for administration and automation - Experience of supporting organisations to achieve Cyber Essentials / CE+ a distinct advantage - Office 365 Administration. Office 365 migration experience desirable - Azure Administration and migration experience - Experience of server and workstation hardware builds, fault diagnosis and problem resolution - Experience of a wide range of Endpoint Security solutions and managed mail security, including centralised management and monitoring - Familiarity with patch management, configuration management and MDM solutions desirable - Experience of the managed deployment of client applications and application migration - Experience with SQL Server and SQL database administration and upgrades would be advantageous - Familiarity with supporting all common end user software including Microsoft Office - Experience of technical writing, documenting solutions or writing / designing training materials - Experience with other scripting and programming languages e.g. Python, Go, Swift etc. Benefits of the Service Desk Analyst: - Paid holidays + Bank Holidays - Opportunities to progress
Feb 27, 2026
Full time
Excellent opportunity for a Service Desk Analyst to join a leading IT and Communications service provider in the South West. Job Title: Service Desk Analyst Job Type: Permanent; Full Time Salary: £25,000 - £30,000 Location: Exeter About the Service Desk Analyst role : Join a constantly growing team in a company that has clients across the UK and beyond with a penchant for progression. You will be working with clients on a daily basis, supporting their continued success via our ticketing platform and remote support software as well as regular visits to client premises. You will have a logical approach and attention to detail, be confident, highly organised, flexible, reliable and able to manage tasks and prioritise within tight deadlines. Key responsibilities of the Service Desk Analyst: - Provide first line technical support to our customers via our ticketing platform, email, phone and remote support tools - Diagnose and resolve common desktop, laptop, printer and basic networking issues - Set up and configure new user accounts, devices and applications - Assist with routine maintenance tasks, patching and monitoring - Escalate more complex issues to senior engineers where appropriate - Support small project tasks under the guidance of more senior team members - Accurately document work, updates and solutions in our service desk system Requirements of the Service Desk Analyst: - Motivated team player with high standards of customer service - Excellent analytical and problem-solving skills, with a strong attention to detail even when working under pressure. - Methodical and able to approach complex problems logically - Excellent written and verbal communication skills at all levels, both technical and non-technical audiences, including 3rd party vendor communications as part of a larger project team - Aptitude for continuous learning and development, including self-directed study when appropriate - You must be enthusiastic, inquisitive, presentable, confident & articulate with an excellent telephone manner - Your own car and a clean driving licence would be advantageous (costs will be reimbursed) - Degree-level or higher qualification in BSc Cyber Security, BSc Computer Science, BSc Software Engineering, BSc Mathematics, MSc Cyber Security is desirable - Any relevant industry certifications Must be able to demonstrate some of the following: - Knowledge of Microsoft operating systems ideally up to Windows Server 2025 and certainly Windows 11, including Active Directory and DNS - Understanding of network topologies including wired / wireless, switching, security and VLANs. - Implementation of networking upgrades desirable - Experience of basic security hardening and penetration testing would be advantageous - Experience of conducting audits e.g. asset management, cyber security etc. - Experience with PowerShell for administration and automation - Experience of supporting organisations to achieve Cyber Essentials / CE+ a distinct advantage - Office 365 Administration. Office 365 migration experience desirable - Azure Administration and migration experience - Experience of server and workstation hardware builds, fault diagnosis and problem resolution - Experience of a wide range of Endpoint Security solutions and managed mail security, including centralised management and monitoring - Familiarity with patch management, configuration management and MDM solutions desirable - Experience of the managed deployment of client applications and application migration - Experience with SQL Server and SQL database administration and upgrades would be advantageous - Familiarity with supporting all common end user software including Microsoft Office - Experience of technical writing, documenting solutions or writing / designing training materials - Experience with other scripting and programming languages e.g. Python, Go, Swift etc. Benefits of the Service Desk Analyst: - Paid holidays + Bank Holidays - Opportunities to progress
2nd /3rd Line EUC Engineer 40,000 - 45,000 depending on experience Central London Hybrid working (1 day a week wfh) About the Role This is a really exciting role for an ambitious 2nd / 3rd line engineer who wants to join an innovative Managed Service Provider and be at the forefront of providing excellent IT support and consultancy. You'll support a diverse client base across the non-profit, finance, media and technology sectors. You'll play a key part within the Technical Operations team, taking ownership of complex 2nd and 3rd line issues across Apple and Windows estates. You'll work with enterprise-grade tooling - including Jamf Pro, Microsoft Intune, Entra ID and Microsoft 365 - while contributing to automation, documentation and build processes. This role offers variety, autonomy and exposure to multiple client environments, giving you the chance to broaden your technical depth while progressing towards senior engineering paths. With dedicated opportunities for funded training and certifications, you'll be joining a supportive team that invests heavily in professional development and clear career progression. We are looking for A proactive 2nd or 3rd line EUC engineer who loves learning new tech and solving problems. A natural team player who thrives in a client facing environment. You must have strong hands-on experience supporting both macOS and Windows environments in a 2nd/3rd line capacity Skilled in supporting and administering Microsoft 365 (Exchange, Teams, SharePoint, OneDrive) Experience administering device management platforms such as Jamf Pro or Microsoft Intune Confident troubleshooting complex issues, working independently and across multiple client environments Scripting in Bash or Python, with Powershell as an advantage Tech Stack You'll Work With Apple & Windows devices, Jamf Pro, Jamf Connect, Jamf Protec Microsoft Intune, Microsoft 365 (Exchange, Teams, SharePoint, OneDrive) Entra ID (Azure AD), PowerShell, Bash, Python Apple Business Manager, Windows Autopilot, Networking fundamentals (DNS, DHCP, Wi-Fi, VPN) Key Benefits 33 days holiday including bank holidays Funded training, certifications & professional development Pension scheme Hybrid working with flexibility Diverse project exposure across multi-sector clients, including non-profit, finance, media and technology If this is you, apply immediately - we look forward to speaking with you
Feb 27, 2026
Full time
2nd /3rd Line EUC Engineer 40,000 - 45,000 depending on experience Central London Hybrid working (1 day a week wfh) About the Role This is a really exciting role for an ambitious 2nd / 3rd line engineer who wants to join an innovative Managed Service Provider and be at the forefront of providing excellent IT support and consultancy. You'll support a diverse client base across the non-profit, finance, media and technology sectors. You'll play a key part within the Technical Operations team, taking ownership of complex 2nd and 3rd line issues across Apple and Windows estates. You'll work with enterprise-grade tooling - including Jamf Pro, Microsoft Intune, Entra ID and Microsoft 365 - while contributing to automation, documentation and build processes. This role offers variety, autonomy and exposure to multiple client environments, giving you the chance to broaden your technical depth while progressing towards senior engineering paths. With dedicated opportunities for funded training and certifications, you'll be joining a supportive team that invests heavily in professional development and clear career progression. We are looking for A proactive 2nd or 3rd line EUC engineer who loves learning new tech and solving problems. A natural team player who thrives in a client facing environment. You must have strong hands-on experience supporting both macOS and Windows environments in a 2nd/3rd line capacity Skilled in supporting and administering Microsoft 365 (Exchange, Teams, SharePoint, OneDrive) Experience administering device management platforms such as Jamf Pro or Microsoft Intune Confident troubleshooting complex issues, working independently and across multiple client environments Scripting in Bash or Python, with Powershell as an advantage Tech Stack You'll Work With Apple & Windows devices, Jamf Pro, Jamf Connect, Jamf Protec Microsoft Intune, Microsoft 365 (Exchange, Teams, SharePoint, OneDrive) Entra ID (Azure AD), PowerShell, Bash, Python Apple Business Manager, Windows Autopilot, Networking fundamentals (DNS, DHCP, Wi-Fi, VPN) Key Benefits 33 days holiday including bank holidays Funded training, certifications & professional development Pension scheme Hybrid working with flexibility Diverse project exposure across multi-sector clients, including non-profit, finance, media and technology If this is you, apply immediately - we look forward to speaking with you
CBSbutler Holdings Limited trading as CBSbutler
Bracknell, Berkshire
Security Application Design Engineer Onsite in Bracknell Eligible for DV clearance 50-55K per annum + benefits package Join a high-impact engineering team delivering a secure Gateway solution for a major UK defence customer . This is a hands-on Security Application Architect role where you'll design, implement and troubleshoot mission-critical infrastructure in a live, security-sensitive environment. Working alongside senior architects and engineering leads, you'll play a key role in maintaining availability, supporting operational teams, and driving technical change across complex systems. What You'll Be Doing Identify and implement infrastructure and application changes to support Gateway functionality and availability Produce detailed technical designs for change alongside the customer and Programme Manager Work daily with the Solution Owner and Engineering Lead to deliver engineering outcomes Provide technical support to SOC and 3rd Line teams, troubleshooting complex incidents Configure and support Gateway appliances and associated software Maintain high availability, resilience and security posture Your Technical Background You'll bring strong hands-on experience across: Infrastructure VMware / vSphere RHEL & Windows Server Trellix SIEM platforms Linux & Scripting Shell scripting REGEX Firewall configuration Microsoft Stack Active Directory DNS RDS Applications & Protocols LDAP Email, Chat & File standards Web & Chat protocols XML & JSON schema LDIF TLS server/client certificates File type digital formats Gateways Deployment, configuration and support of Gateway appliances and their software What We're Looking For A self-starter comfortable working independently and collaboratively Strong troubleshooting mindset Clear written and verbal communication skills Comfortable interacting with stakeholders at all levels Willing and able to travel weekly within the South / Southwest at short notice If you are interested in discussing this Application Security Design Engineer role further, please reply back with a copy of your updated CV.
Feb 27, 2026
Full time
Security Application Design Engineer Onsite in Bracknell Eligible for DV clearance 50-55K per annum + benefits package Join a high-impact engineering team delivering a secure Gateway solution for a major UK defence customer . This is a hands-on Security Application Architect role where you'll design, implement and troubleshoot mission-critical infrastructure in a live, security-sensitive environment. Working alongside senior architects and engineering leads, you'll play a key role in maintaining availability, supporting operational teams, and driving technical change across complex systems. What You'll Be Doing Identify and implement infrastructure and application changes to support Gateway functionality and availability Produce detailed technical designs for change alongside the customer and Programme Manager Work daily with the Solution Owner and Engineering Lead to deliver engineering outcomes Provide technical support to SOC and 3rd Line teams, troubleshooting complex incidents Configure and support Gateway appliances and associated software Maintain high availability, resilience and security posture Your Technical Background You'll bring strong hands-on experience across: Infrastructure VMware / vSphere RHEL & Windows Server Trellix SIEM platforms Linux & Scripting Shell scripting REGEX Firewall configuration Microsoft Stack Active Directory DNS RDS Applications & Protocols LDAP Email, Chat & File standards Web & Chat protocols XML & JSON schema LDIF TLS server/client certificates File type digital formats Gateways Deployment, configuration and support of Gateway appliances and their software What We're Looking For A self-starter comfortable working independently and collaboratively Strong troubleshooting mindset Clear written and verbal communication skills Comfortable interacting with stakeholders at all levels Willing and able to travel weekly within the South / Southwest at short notice If you are interested in discussing this Application Security Design Engineer role further, please reply back with a copy of your updated CV.
CBSbutler Holdings Limited trading as CBSbutler
Bracknell, Berkshire
Application Architect Onsite in Bracknell Eligible for DV clearance 65-70K per annum + benefits package We are recruiting an Application Architect to support the ongoing evolution of a Gateway solution for a strategic UK defence customer . Working alongside senior solution leaders, you'll contribute to secure design, controlled change, and operational resilience within a mission-critical environment. This is a development opportunity for an aspiring architect looking to build design authority and architectural experience in a high-assurance setting. The Role You will: Contribute to infrastructure and Gateway design changes to maintain availability and performance Produce structured design documentation alongside the customer and Programme Manager Support architectural governance and ensure alignment to solution intent Provide technical oversight during incident troubleshooting with SOC and 3rd Line teams Assist in maintaining secure, resilient and scalable infrastructure components Your technical experience; You should have a design and development background with exposure to secure or Gateway-based environments, including: Core Infrastructure VMware / vSphere RHEL & Windows Server Trellix SIEM Microsoft Services Active Directory DNS RDS Networking Citrix NetScaler Wireshark Storage & Data NetApp SAN NAS Backup solutions Security & Web Gateway appliances and associated software PKI management applications Web applications and protocols Key Attributes Self-motivated and comfortable operating with guidance from senior architects Able to produce clear, structured design documentation Strong interpersonal skills with the ability to work across engineering and operational teams Willing to travel weekly within the South / Southwest region If you are interested in discussing this Application Architect role further, please reply back with a copy of your updated CV.
Feb 27, 2026
Full time
Application Architect Onsite in Bracknell Eligible for DV clearance 65-70K per annum + benefits package We are recruiting an Application Architect to support the ongoing evolution of a Gateway solution for a strategic UK defence customer . Working alongside senior solution leaders, you'll contribute to secure design, controlled change, and operational resilience within a mission-critical environment. This is a development opportunity for an aspiring architect looking to build design authority and architectural experience in a high-assurance setting. The Role You will: Contribute to infrastructure and Gateway design changes to maintain availability and performance Produce structured design documentation alongside the customer and Programme Manager Support architectural governance and ensure alignment to solution intent Provide technical oversight during incident troubleshooting with SOC and 3rd Line teams Assist in maintaining secure, resilient and scalable infrastructure components Your technical experience; You should have a design and development background with exposure to secure or Gateway-based environments, including: Core Infrastructure VMware / vSphere RHEL & Windows Server Trellix SIEM Microsoft Services Active Directory DNS RDS Networking Citrix NetScaler Wireshark Storage & Data NetApp SAN NAS Backup solutions Security & Web Gateway appliances and associated software PKI management applications Web applications and protocols Key Attributes Self-motivated and comfortable operating with guidance from senior architects Able to produce clear, structured design documentation Strong interpersonal skills with the ability to work across engineering and operational teams Willing to travel weekly within the South / Southwest region If you are interested in discussing this Application Architect role further, please reply back with a copy of your updated CV.
3rd Line Cloud Engineer - Azure Akkodis are currently working in partnership with a market leading service provider to recruit a number of 3rd Line Cloud Engineers to join their growing support team. The Role As a 3rd Line Cloud Engineer you will support and deliver Azure platform services for enterprise customers. The role focuses on the operational management of Azure environments, working closely with internal teams and customers to maintain, improve, and support production cloud infrastructures. As an Azure Cloud Engineer you will have strong hands-on experience with Azure services, a proven background supporting large corporate environments, and the ability to operate effectively within an agile, service-oriented team. This role involves contributing to platform stability, implementing continuous improvements, and ensuring reliable, high-quality support for enterprise-scale Azure infrastructure while collaborating closely with senior team members and stakeholders. The Responsibilities Perform root cause analysis, investigation, diagnosis, and reporting of cloud-related issues. Monitor and optimize Azure environments to ensure high availability, performance, and security. Troubleshoot and resolve build, deployment, and infrastructure issues. Ensure compliance with industry standards and best practices for security, scalability, and reliability. Create and maintain detailed documentation for processes, configurations, and procedures. Develop and maintain scripts for automation using PowerShell. Participate in on-call support outside business hours (additional compensation provided). The Requirements Hands on experience managing Azure environments across multiple subscriptions and regions. Strong expertise in Azure IaaS services (Compute, Storage & Networking). Experience with Azure networking: VNets, Subnets, NSGs, Route Tables, Network Interfaces. Knowledge of hybrid connectivity including ExpressRoute and VNet Gateways. Experience with load balancing and traffic management (Azure Load Balancer, Traffic Manager). Hands-on experience with Azure Storage Accounts, Snapshots, and Backup/Recovery Services Vaults. Working knowledge of Azure Key Vault, Certificates, Managed Identities, and App Registrations. Experience implementing private connectivity using Private Endpoints and Private DNS Zones. Exposure to Azure Kubernetes Service (AKS) and containerised workloads. Experience managing Azure ARC-enabled resources in hybrid environments. If you're keen to join a highly successful and growing cloud support team please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Feb 27, 2026
Full time
3rd Line Cloud Engineer - Azure Akkodis are currently working in partnership with a market leading service provider to recruit a number of 3rd Line Cloud Engineers to join their growing support team. The Role As a 3rd Line Cloud Engineer you will support and deliver Azure platform services for enterprise customers. The role focuses on the operational management of Azure environments, working closely with internal teams and customers to maintain, improve, and support production cloud infrastructures. As an Azure Cloud Engineer you will have strong hands-on experience with Azure services, a proven background supporting large corporate environments, and the ability to operate effectively within an agile, service-oriented team. This role involves contributing to platform stability, implementing continuous improvements, and ensuring reliable, high-quality support for enterprise-scale Azure infrastructure while collaborating closely with senior team members and stakeholders. The Responsibilities Perform root cause analysis, investigation, diagnosis, and reporting of cloud-related issues. Monitor and optimize Azure environments to ensure high availability, performance, and security. Troubleshoot and resolve build, deployment, and infrastructure issues. Ensure compliance with industry standards and best practices for security, scalability, and reliability. Create and maintain detailed documentation for processes, configurations, and procedures. Develop and maintain scripts for automation using PowerShell. Participate in on-call support outside business hours (additional compensation provided). The Requirements Hands on experience managing Azure environments across multiple subscriptions and regions. Strong expertise in Azure IaaS services (Compute, Storage & Networking). Experience with Azure networking: VNets, Subnets, NSGs, Route Tables, Network Interfaces. Knowledge of hybrid connectivity including ExpressRoute and VNet Gateways. Experience with load balancing and traffic management (Azure Load Balancer, Traffic Manager). Hands-on experience with Azure Storage Accounts, Snapshots, and Backup/Recovery Services Vaults. Working knowledge of Azure Key Vault, Certificates, Managed Identities, and App Registrations. Experience implementing private connectivity using Private Endpoints and Private DNS Zones. Exposure to Azure Kubernetes Service (AKS) and containerised workloads. Experience managing Azure ARC-enabled resources in hybrid environments. If you're keen to join a highly successful and growing cloud support team please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
3rd Line Cloud Engineer - Azure Akkodis are currently working in partnership with a market leading service provider to recruit a number of 3rd Line Cloud Engineers to join their growing support team. The Role As a 3rd Line Cloud Engineer you will support and deliver Azure platform services for enterprise customers. The role focuses on the operational management of Azure environments, working closely with internal teams and customers to maintain, improve, and support production cloud infrastructures. As an Azure Cloud Engineer you will have strong hands-on experience with Azure services, a proven background supporting large corporate environments, and the ability to operate effectively within an agile, service-oriented team. This role involves contributing to platform stability, implementing continuous improvements, and ensuring reliable, high-quality support for enterprise-scale Azure infrastructure while collaborating closely with senior team members and stakeholders. The Responsibilities Perform root cause analysis, investigation, diagnosis, and reporting of cloud-related issues. Monitor and optimize Azure environments to ensure high availability, performance, and security. Troubleshoot and resolve build, deployment, and infrastructure issues. Ensure compliance with industry standards and best practices for security, scalability, and reliability. Create and maintain detailed documentation for processes, configurations, and procedures. Develop and maintain scripts for automation using PowerShell. Participate in on-call support outside business hours (additional compensation provided). The Requirements Hands on experience managing Azure environments across multiple subscriptions and regions. Strong expertise in Azure IaaS services (Compute, Storage & Networking). Experience with Azure networking: VNets, Subnets, NSGs, Route Tables, Network Interfaces. Knowledge of hybrid connectivity including ExpressRoute and VNet Gateways. Experience with load balancing and traffic management (Azure Load Balancer, Traffic Manager). Hands-on experience with Azure Storage Accounts, Snapshots, and Backup/Recovery Services Vaults. Working knowledge of Azure Key Vault, Certificates, Managed Identities, and App Registrations. Experience implementing private connectivity using Private Endpoints and Private DNS Zones. Exposure to Azure Kubernetes Service (AKS) and containerised workloads. Experience managing Azure ARC-enabled resources in hybrid environments. If you're keen to join a highly successful and growing cloud support team please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Feb 27, 2026
Full time
3rd Line Cloud Engineer - Azure Akkodis are currently working in partnership with a market leading service provider to recruit a number of 3rd Line Cloud Engineers to join their growing support team. The Role As a 3rd Line Cloud Engineer you will support and deliver Azure platform services for enterprise customers. The role focuses on the operational management of Azure environments, working closely with internal teams and customers to maintain, improve, and support production cloud infrastructures. As an Azure Cloud Engineer you will have strong hands-on experience with Azure services, a proven background supporting large corporate environments, and the ability to operate effectively within an agile, service-oriented team. This role involves contributing to platform stability, implementing continuous improvements, and ensuring reliable, high-quality support for enterprise-scale Azure infrastructure while collaborating closely with senior team members and stakeholders. The Responsibilities Perform root cause analysis, investigation, diagnosis, and reporting of cloud-related issues. Monitor and optimize Azure environments to ensure high availability, performance, and security. Troubleshoot and resolve build, deployment, and infrastructure issues. Ensure compliance with industry standards and best practices for security, scalability, and reliability. Create and maintain detailed documentation for processes, configurations, and procedures. Develop and maintain scripts for automation using PowerShell. Participate in on-call support outside business hours (additional compensation provided). The Requirements Hands on experience managing Azure environments across multiple subscriptions and regions. Strong expertise in Azure IaaS services (Compute, Storage & Networking). Experience with Azure networking: VNets, Subnets, NSGs, Route Tables, Network Interfaces. Knowledge of hybrid connectivity including ExpressRoute and VNet Gateways. Experience with load balancing and traffic management (Azure Load Balancer, Traffic Manager). Hands-on experience with Azure Storage Accounts, Snapshots, and Backup/Recovery Services Vaults. Working knowledge of Azure Key Vault, Certificates, Managed Identities, and App Registrations. Experience implementing private connectivity using Private Endpoints and Private DNS Zones. Exposure to Azure Kubernetes Service (AKS) and containerised workloads. Experience managing Azure ARC-enabled resources in hybrid environments. If you're keen to join a highly successful and growing cloud support team please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
3rd Line Cloud Engineer - Azure Akkodis are currently working in partnership with a market leading service provider to recruit a number of 3rd Line Cloud Engineers to join their growing support team. The Role As a 3rd Line Cloud Engineer you will support and deliver Azure platform services for enterprise customers. The role focuses on the operational management of Azure environments, working closely with internal teams and customers to maintain, improve, and support production cloud infrastructures. As an Azure Cloud Engineer you will have strong hands-on experience with Azure services, a proven background supporting large corporate environments, and the ability to operate effectively within an agile, service-oriented team. This role involves contributing to platform stability, implementing continuous improvements, and ensuring reliable, high-quality support for enterprise-scale Azure infrastructure while collaborating closely with senior team members and stakeholders. The Responsibilities Perform root cause analysis, investigation, diagnosis, and reporting of cloud-related issues. Monitor and optimize Azure environments to ensure high availability, performance, and security. Troubleshoot and resolve build, deployment, and infrastructure issues. Ensure compliance with industry standards and best practices for security, scalability, and reliability. Create and maintain detailed documentation for processes, configurations, and procedures. Develop and maintain scripts for automation using PowerShell. Participate in on-call support outside business hours (additional compensation provided). The Requirements Hands on experience managing Azure environments across multiple subscriptions and regions. Strong expertise in Azure IaaS services (Compute, Storage & Networking). Experience with Azure networking: VNets, Subnets, NSGs, Route Tables, Network Interfaces. Knowledge of hybrid connectivity including ExpressRoute and VNet Gateways. Experience with load balancing and traffic management (Azure Load Balancer, Traffic Manager). Hands-on experience with Azure Storage Accounts, Snapshots, and Backup/Recovery Services Vaults. Working knowledge of Azure Key Vault, Certificates, Managed Identities, and App Registrations. Experience implementing private connectivity using Private Endpoints and Private DNS Zones. Exposure to Azure Kubernetes Service (AKS) and containerised workloads. Experience managing Azure ARC-enabled resources in hybrid environments. If you're keen to join a highly successful and growing cloud support team please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Feb 27, 2026
Full time
3rd Line Cloud Engineer - Azure Akkodis are currently working in partnership with a market leading service provider to recruit a number of 3rd Line Cloud Engineers to join their growing support team. The Role As a 3rd Line Cloud Engineer you will support and deliver Azure platform services for enterprise customers. The role focuses on the operational management of Azure environments, working closely with internal teams and customers to maintain, improve, and support production cloud infrastructures. As an Azure Cloud Engineer you will have strong hands-on experience with Azure services, a proven background supporting large corporate environments, and the ability to operate effectively within an agile, service-oriented team. This role involves contributing to platform stability, implementing continuous improvements, and ensuring reliable, high-quality support for enterprise-scale Azure infrastructure while collaborating closely with senior team members and stakeholders. The Responsibilities Perform root cause analysis, investigation, diagnosis, and reporting of cloud-related issues. Monitor and optimize Azure environments to ensure high availability, performance, and security. Troubleshoot and resolve build, deployment, and infrastructure issues. Ensure compliance with industry standards and best practices for security, scalability, and reliability. Create and maintain detailed documentation for processes, configurations, and procedures. Develop and maintain scripts for automation using PowerShell. Participate in on-call support outside business hours (additional compensation provided). The Requirements Hands on experience managing Azure environments across multiple subscriptions and regions. Strong expertise in Azure IaaS services (Compute, Storage & Networking). Experience with Azure networking: VNets, Subnets, NSGs, Route Tables, Network Interfaces. Knowledge of hybrid connectivity including ExpressRoute and VNet Gateways. Experience with load balancing and traffic management (Azure Load Balancer, Traffic Manager). Hands-on experience with Azure Storage Accounts, Snapshots, and Backup/Recovery Services Vaults. Working knowledge of Azure Key Vault, Certificates, Managed Identities, and App Registrations. Experience implementing private connectivity using Private Endpoints and Private DNS Zones. Exposure to Azure Kubernetes Service (AKS) and containerised workloads. Experience managing Azure ARC-enabled resources in hybrid environments. If you're keen to join a highly successful and growing cloud support team please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Internal IT Support - 2nd Line Location: Stansted Salary: 45,000 pro rata Duration: 6-month contract Hours: Monday - Friday 8am - 5pm Position for a 2nd line IT Support Administrator to look after employees laptops, Wi-Fi and network issues across the UK via phone and email. With over 100 years of industry expertise and continued year-on-year growth, this established and respected organisation is seeking an Internal IT Support Admin to join their expanding team on a 6 month contract. This is an excellent opportunity to for someone who has a background in 1st line and 2nd line technical support. The successful candidate will be responsible for diagnosing and resolving all hardware and software issues on desktops, laptops and servers. In this role, you will assist with IT projects and upgrades as required. For more information, please click apply and contact Alice Holwell - Reference 4933 , or call (phone number removed) . The Role: Office based (ONLY) Working on hardware and software issues 6 month temporary basis The Candidate: Experience in an IT support or helpdesk environment Knowledge of Windows systems, Microsoft 365 and networking fundamentals Right to work in the UK Elix Sourcing Solutions is a specialist recruiter for Engineering, Manufacturing, Tech, Energy and Science roles ranging from mid to senior level positions. Please be aware that we will only accept applications from candidates that have a valid work permit to work in the UK. By applying to this job you are confirming that you do not hold a criminal record and that you know of no legal reason why you would be ineligible for employment. 2nd Line, 3rd line, tech support, IT Support, WIFI, network, laptop, Stansted, Essex, Hertfordshire, Helpdesk, internal, windows, Microsoft 365, hardware, software
Feb 27, 2026
Contractor
Internal IT Support - 2nd Line Location: Stansted Salary: 45,000 pro rata Duration: 6-month contract Hours: Monday - Friday 8am - 5pm Position for a 2nd line IT Support Administrator to look after employees laptops, Wi-Fi and network issues across the UK via phone and email. With over 100 years of industry expertise and continued year-on-year growth, this established and respected organisation is seeking an Internal IT Support Admin to join their expanding team on a 6 month contract. This is an excellent opportunity to for someone who has a background in 1st line and 2nd line technical support. The successful candidate will be responsible for diagnosing and resolving all hardware and software issues on desktops, laptops and servers. In this role, you will assist with IT projects and upgrades as required. For more information, please click apply and contact Alice Holwell - Reference 4933 , or call (phone number removed) . The Role: Office based (ONLY) Working on hardware and software issues 6 month temporary basis The Candidate: Experience in an IT support or helpdesk environment Knowledge of Windows systems, Microsoft 365 and networking fundamentals Right to work in the UK Elix Sourcing Solutions is a specialist recruiter for Engineering, Manufacturing, Tech, Energy and Science roles ranging from mid to senior level positions. Please be aware that we will only accept applications from candidates that have a valid work permit to work in the UK. By applying to this job you are confirming that you do not hold a criminal record and that you know of no legal reason why you would be ineligible for employment. 2nd Line, 3rd line, tech support, IT Support, WIFI, network, laptop, Stansted, Essex, Hertfordshire, Helpdesk, internal, windows, Microsoft 365, hardware, software
Job Title: Technical Manager Location: Greater Manchester Employment Type: Permanent Overview A growing IT services provider is looking for an experienced Technical Manager to lead a senior engineering team responsible for delivering complex customer projects and providing advanced 3rd line support when required. This is a hands-on leadership role combining technical authority, operational oversight, and team development within a fast paced IT service environment. Key Responsibilities Lead technical design, implementation, testing, and transition of customer solutions into support. Act as the senior escalation point for high-priority and complex incidents. Oversee service quality across networking, security, cloud, infrastructure, and communications technologies. Ensure strong governance around monitoring, patching, licensing, change control, and documentation. Drive problem management and root cause analysis to improve service stability. Mentor and develop senior engineers, creating clear progression pathways. Collaborate with project and resource teams to ensure successful delivery and smooth project-to-BAU handovers. Skills & Experience Essential: 10+ years of experience working within IT - (MSP / VAR / Service Provider experience is highly desirable) 5+ years in a technical leadership role. Strong expertise in routing & switching, firewalls/security, unified communications, and network monitoring. Excellent troubleshooting and diagnostic capability across multi-vendor environments. Desirable Certifications: CCNA (Enterprise/Security), Fortinet NSE, Microsoft Expert level, CCNP or equivalent. Benefits Life assurance (4 salary) 25 days holiday + bank holidays Additional Christmas leave and birthday off Health cash plan Employee wellbeing programme Ongoing learning & development Applicants must have the right to live and work in the UK.
Feb 27, 2026
Full time
Job Title: Technical Manager Location: Greater Manchester Employment Type: Permanent Overview A growing IT services provider is looking for an experienced Technical Manager to lead a senior engineering team responsible for delivering complex customer projects and providing advanced 3rd line support when required. This is a hands-on leadership role combining technical authority, operational oversight, and team development within a fast paced IT service environment. Key Responsibilities Lead technical design, implementation, testing, and transition of customer solutions into support. Act as the senior escalation point for high-priority and complex incidents. Oversee service quality across networking, security, cloud, infrastructure, and communications technologies. Ensure strong governance around monitoring, patching, licensing, change control, and documentation. Drive problem management and root cause analysis to improve service stability. Mentor and develop senior engineers, creating clear progression pathways. Collaborate with project and resource teams to ensure successful delivery and smooth project-to-BAU handovers. Skills & Experience Essential: 10+ years of experience working within IT - (MSP / VAR / Service Provider experience is highly desirable) 5+ years in a technical leadership role. Strong expertise in routing & switching, firewalls/security, unified communications, and network monitoring. Excellent troubleshooting and diagnostic capability across multi-vendor environments. Desirable Certifications: CCNA (Enterprise/Security), Fortinet NSE, Microsoft Expert level, CCNP or equivalent. Benefits Life assurance (4 salary) 25 days holiday + bank holidays Additional Christmas leave and birthday off Health cash plan Employee wellbeing programme Ongoing learning & development Applicants must have the right to live and work in the UK.
3rd Line Microsoft Engineer Location: Belgravia, London (5x days onsite per week) Day Rate: 270.00 per day Length: 3 months About the Role We're looking for a highly skilled 3rd Line Microsoft Engineer to join our growing IT & Cloud Services team. This is a hands-on technical role where you'll act as an escalation point for complex issues, drive Microsoft cloud adoption, and help enhance our modern workplace environment. You'll play a key part in supporting, securing, and optimising our Microsoft ecosystem - with a strong focus on Entra ID, Intune, PowerShell, Azure services, and email security (Mimecast). What You'll Be Doing Acting as a senior escalation point for 2nd Line teams and resolving complex Microsoft-related incidents. Administering, managing, and troubleshooting Entra ID (Azure AD) including conditional access, identity protection, authentication and SSO. Creating, deploying, and managing Intune policies, configuration profiles, compliance policies, and application deployments. Developing and maintaining PowerShell scripts to automate tasks and improve service efficiency. Supporting and administering Mimecast including policies, mail flow, security setups, impersonation protection and overall email continuity. Managing Windows 10/11, Microsoft 365, Exchange Online and related cloud services. Participating in project work such as cloud migrations, security uplift programmes, and endpoint modernisation. Ensuring systems follow security best practices and compliance standards. Documenting solutions, creating runbooks, and contributing to continuous improvement. What We're Looking For Strong background in 3rd Line / Senior Support roles Deep knowledge of Microsoft 365, Entra ID, Azure AD, and modern identity/security Hands-on experience building and configuring policies in Microsoft Intune Solid PowerShell scripting skills Experience supporting and configuring Mimecast Strong understanding of Windows client OS, device management, Exchange Online, and cloud security ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.
Feb 27, 2026
Contractor
3rd Line Microsoft Engineer Location: Belgravia, London (5x days onsite per week) Day Rate: 270.00 per day Length: 3 months About the Role We're looking for a highly skilled 3rd Line Microsoft Engineer to join our growing IT & Cloud Services team. This is a hands-on technical role where you'll act as an escalation point for complex issues, drive Microsoft cloud adoption, and help enhance our modern workplace environment. You'll play a key part in supporting, securing, and optimising our Microsoft ecosystem - with a strong focus on Entra ID, Intune, PowerShell, Azure services, and email security (Mimecast). What You'll Be Doing Acting as a senior escalation point for 2nd Line teams and resolving complex Microsoft-related incidents. Administering, managing, and troubleshooting Entra ID (Azure AD) including conditional access, identity protection, authentication and SSO. Creating, deploying, and managing Intune policies, configuration profiles, compliance policies, and application deployments. Developing and maintaining PowerShell scripts to automate tasks and improve service efficiency. Supporting and administering Mimecast including policies, mail flow, security setups, impersonation protection and overall email continuity. Managing Windows 10/11, Microsoft 365, Exchange Online and related cloud services. Participating in project work such as cloud migrations, security uplift programmes, and endpoint modernisation. Ensuring systems follow security best practices and compliance standards. Documenting solutions, creating runbooks, and contributing to continuous improvement. What We're Looking For Strong background in 3rd Line / Senior Support roles Deep knowledge of Microsoft 365, Entra ID, Azure AD, and modern identity/security Hands-on experience building and configuring policies in Microsoft Intune Solid PowerShell scripting skills Experience supporting and configuring Mimecast Strong understanding of Windows client OS, device management, Exchange Online, and cloud security ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.
We're currently recruiting for a 3rd Line IT Technician to join an award winning MSP in Norwich. As a senior technical escalation point responsible for resolving complex infrastructure, networking, and endpoint management issues across a managed services customer base. The role has strong ownership of Azure infrastructure, networking, and Microsoft Intune device management, supporting escalations from 2nd line engineers and delivering onboarding and project work for new and existing clients. You will operate in a fast paced MSP environment, balancing reactive escalations with proactive improvement, automation, and project delivery. Key Responsibilities Escalations & Advanced Support Serve as the final escalation point for high-severity incidents (P1/P2) from 2nd line support. Lead investigations to resolve complex issues, performing root cause analysis (RCA) and implementing lasting solutions. Maintain high-quality knowledge base articles and runbooks for internal and client use. Networking Troubleshoot and configure networking components, including switches, routers, and firewalls. Manage: VLANs, inter-VLAN routing, DHCP, and DNS. Site-to-site and remote access VPNs (IPSec/SSL). SD-WAN and multi-site connectivity. Optimize wireless network performance and deployment. Use packet captures, logs, and monitoring tools to diagnose intricate network issues. Azure Infrastructure & Networking Design, deploy, and manage Azure IaaS solutions, including Virtual Machines, storage, availability sets/zones, and disaster recovery. Configure and support Azure networking: VNets, peering, NSGs/ASGs, UDRs. Azure Firewall, Bastion, Private Endpoints, and Private DNS. Facilitate hybrid connectivity between on-premises and Azure environments. Ensure security, governance, and cost management best practices are applied. Microsoft Intune & Endpoint Management Design, implement, and manage device enrollments for Windows (Azure AD Join & Hybrid Join), iOS, iPadOS, Android, and macOS devices. Develop and maintain configuration profiles, compliance policies, security baselines, and conditional access integrations. Oversee application deployment, updates, and remediation. Troubleshoot advanced Intune issues escalated from 2nd line engineers. Manage Windows Autopilot deployments and device lifecycle processes. Align endpoint management practices with Zero Trust and security best practices. Projects & Client Onboarding Lead technical delivery for client onboardings, covering: Discovery, audits, standardization, and remediation. Documentation and service handover. Drive infrastructure and endpoint-related projects, including: Intune migrations and standardization. On-premises to Azure migrations. Network refreshes and firewall replacements. Service Improvement & Mentorship Identify recurring issues and contribute to problem management processes. Mentor 2nd line engineers, particularly in areas such as Intune, Azure, and networking, helping them build technical expertise.
Feb 27, 2026
Full time
We're currently recruiting for a 3rd Line IT Technician to join an award winning MSP in Norwich. As a senior technical escalation point responsible for resolving complex infrastructure, networking, and endpoint management issues across a managed services customer base. The role has strong ownership of Azure infrastructure, networking, and Microsoft Intune device management, supporting escalations from 2nd line engineers and delivering onboarding and project work for new and existing clients. You will operate in a fast paced MSP environment, balancing reactive escalations with proactive improvement, automation, and project delivery. Key Responsibilities Escalations & Advanced Support Serve as the final escalation point for high-severity incidents (P1/P2) from 2nd line support. Lead investigations to resolve complex issues, performing root cause analysis (RCA) and implementing lasting solutions. Maintain high-quality knowledge base articles and runbooks for internal and client use. Networking Troubleshoot and configure networking components, including switches, routers, and firewalls. Manage: VLANs, inter-VLAN routing, DHCP, and DNS. Site-to-site and remote access VPNs (IPSec/SSL). SD-WAN and multi-site connectivity. Optimize wireless network performance and deployment. Use packet captures, logs, and monitoring tools to diagnose intricate network issues. Azure Infrastructure & Networking Design, deploy, and manage Azure IaaS solutions, including Virtual Machines, storage, availability sets/zones, and disaster recovery. Configure and support Azure networking: VNets, peering, NSGs/ASGs, UDRs. Azure Firewall, Bastion, Private Endpoints, and Private DNS. Facilitate hybrid connectivity between on-premises and Azure environments. Ensure security, governance, and cost management best practices are applied. Microsoft Intune & Endpoint Management Design, implement, and manage device enrollments for Windows (Azure AD Join & Hybrid Join), iOS, iPadOS, Android, and macOS devices. Develop and maintain configuration profiles, compliance policies, security baselines, and conditional access integrations. Oversee application deployment, updates, and remediation. Troubleshoot advanced Intune issues escalated from 2nd line engineers. Manage Windows Autopilot deployments and device lifecycle processes. Align endpoint management practices with Zero Trust and security best practices. Projects & Client Onboarding Lead technical delivery for client onboardings, covering: Discovery, audits, standardization, and remediation. Documentation and service handover. Drive infrastructure and endpoint-related projects, including: Intune migrations and standardization. On-premises to Azure migrations. Network refreshes and firewall replacements. Service Improvement & Mentorship Identify recurring issues and contribute to problem management processes. Mentor 2nd line engineers, particularly in areas such as Intune, Azure, and networking, helping them build technical expertise.
Job Title: IT Project Engineer Location: Chorley Salary: £35,000 - £45,000 We have an exciting opportunity for a IT Project Engineer / 3rd Line IT Support Engineer to join a growing, friendly and dynamic Managed Service Provider (MSP) who deliver support both remotely and in person to Businesses across the UK. The Role of IT Project Engineer The IT Project Engineer / Senior IT Support Engineer is responsible for leading and delivering IT infrastructure projects for multiple clients in a managed services environment. This role combines technical expertise, project management, and client-facing skills to design, implement, and optimize solutions that meet business objectives. Key Responsibilities of the IT Project Engineer Project Leadership: Lead projects from planning through implementation, including cloud migrations, network buildouts, virtualization, and security modernisations. Ensure projects are delivered on time, within scope, and to quality standards. Technical Solution Design: Architect and deploy solutions such as Windows Server, Azure, Microsoft 365, Active Directory, Exchange/O365 migrations, and hybrid cloud environments. Configure and secure network hardware (VPNs, firewalls, routers, switches). Client Engagement: Act as a technical lead and consultant, communicating directly with clients to align technology solutions with business goals. Provide Tier 3 escalation support Documentation & Reporting: Create and maintain comprehensive project documentation, configurations, standards, and SOWs. Provide regular updates to clients and leadership. Security & Compliance: Implement and manage security improvements (MFA, endpoint protection, email filtering, secure remote access). Ensure all solutions adhere to security best practices and compliance requirements. Process Optimization: Identify opportunities for automation and workflow improvements. Implement scripts and tools to enhance efficiency and reliability of IT services. Collaboration: Work closely with internal teams, vendors, and client IT departments to ensure seamless project execution. Mentor junior engineers and contribute to knowledge sharing. Person Specification for the IT Project Engineer Minimum 3 years' experience in an MSP or multi-client environment. Strong background in Microsoft 365, Azure, Windows Server, and network infrastructure. Hands-on experience with virtualization platforms (VMware, Hyper-V), Cisco/Meraki/Fortinet, Intune, and cloud technologies. Proven success leading migrations, upgrades, and implementations independently. Excellent communication, client-facing, and project management skills. Commitment to documentation, continuous learning, and white-glove service. Benefits Career progression opportunities. 23 Days Holiday Company pension Health & wellbeing programme On-site parking Bowdon Associates is a member of the Guild of Quality Employment Agencies and has agreed to adopt the compliance and recruitment standards that form the basis their code of conduct. A quality, transparent and responsible recruitment agency committed to raising the industry standards.
Feb 27, 2026
Full time
Job Title: IT Project Engineer Location: Chorley Salary: £35,000 - £45,000 We have an exciting opportunity for a IT Project Engineer / 3rd Line IT Support Engineer to join a growing, friendly and dynamic Managed Service Provider (MSP) who deliver support both remotely and in person to Businesses across the UK. The Role of IT Project Engineer The IT Project Engineer / Senior IT Support Engineer is responsible for leading and delivering IT infrastructure projects for multiple clients in a managed services environment. This role combines technical expertise, project management, and client-facing skills to design, implement, and optimize solutions that meet business objectives. Key Responsibilities of the IT Project Engineer Project Leadership: Lead projects from planning through implementation, including cloud migrations, network buildouts, virtualization, and security modernisations. Ensure projects are delivered on time, within scope, and to quality standards. Technical Solution Design: Architect and deploy solutions such as Windows Server, Azure, Microsoft 365, Active Directory, Exchange/O365 migrations, and hybrid cloud environments. Configure and secure network hardware (VPNs, firewalls, routers, switches). Client Engagement: Act as a technical lead and consultant, communicating directly with clients to align technology solutions with business goals. Provide Tier 3 escalation support Documentation & Reporting: Create and maintain comprehensive project documentation, configurations, standards, and SOWs. Provide regular updates to clients and leadership. Security & Compliance: Implement and manage security improvements (MFA, endpoint protection, email filtering, secure remote access). Ensure all solutions adhere to security best practices and compliance requirements. Process Optimization: Identify opportunities for automation and workflow improvements. Implement scripts and tools to enhance efficiency and reliability of IT services. Collaboration: Work closely with internal teams, vendors, and client IT departments to ensure seamless project execution. Mentor junior engineers and contribute to knowledge sharing. Person Specification for the IT Project Engineer Minimum 3 years' experience in an MSP or multi-client environment. Strong background in Microsoft 365, Azure, Windows Server, and network infrastructure. Hands-on experience with virtualization platforms (VMware, Hyper-V), Cisco/Meraki/Fortinet, Intune, and cloud technologies. Proven success leading migrations, upgrades, and implementations independently. Excellent communication, client-facing, and project management skills. Commitment to documentation, continuous learning, and white-glove service. Benefits Career progression opportunities. 23 Days Holiday Company pension Health & wellbeing programme On-site parking Bowdon Associates is a member of the Guild of Quality Employment Agencies and has agreed to adopt the compliance and recruitment standards that form the basis their code of conduct. A quality, transparent and responsible recruitment agency committed to raising the industry standards.
Oscar Associates (UK) Limited
Cheltenham, Gloucestershire
Senior Infrastructure Engineer £60,000 - £75,000 + Benefits The Opportunity: An opportunity has arisen for a Senior Infrastructure Engineer to join a growing technology business delivering robust, secure IT infrastructure solutions. This role combines project delivery, 3rd line support, and infrastructure automation, giving you ownership across the full infrastructure lifecycle click apply for full job details
Feb 26, 2026
Full time
Senior Infrastructure Engineer £60,000 - £75,000 + Benefits The Opportunity: An opportunity has arisen for a Senior Infrastructure Engineer to join a growing technology business delivering robust, secure IT infrastructure solutions. This role combines project delivery, 3rd line support, and infrastructure automation, giving you ownership across the full infrastructure lifecycle click apply for full job details
THE COMPANY Our client is a leading provider of online video technology and live event solutions. They are one of the pioneers and award-winning suppliers of live and on-demand streaming media services in the UK, working with 350 clients around the world. Clients include Netflix, Lego, Boots, Samsung, Selfridges, Disney, Facebook, AstraZeneca, Barclays, Amnesty International, KPMG, Amazon, Nike, AKQA, GHD, Twitch, ARUP, Kaplan, O2, UK Parliament, Channel 4, BUPA, Microsoft, YouTube and Warner Brothers. They are an equal opportunities employer. Their corporate and personal values include being fair, honest, open, professional, and reliable. After 25 years, they are still at the forefront of innovation in the online video space. They have a great office and production studio in Hoxton, London, five minutes' walk from Old Street Station. A dynamic team which are professional but relaxed, in line with their culture. THE ROLE As Business Development Director, you will drive sustainable revenue growth and strategic partnerships across a live event production and streaming business including social streaming for brands, working with 3rd party venues and studio facilities, and live events platforms. Key responsibilities: Lead new business acquisition across their core services: live event production, corporate production, studio-based broadcast services and their own, premium live events platform. Re-engage dormant or historic client relationships, repositioning expanded technical and production capabilities. Own the full commercial lifecycle: prospecting, qualification, solution design, pricing, proposal development, negotiation and contract close. Lead the commercial strategy for reselling customisable, white-labelled live events platforms, including pricing structures, packaging, and contract models. Lead, manage, and develop sales and account management teams. Manage pipeline health, forecasting, and performance reporting to the Directors. Prepare and present budgets, revenue forecasts, and growth plans. Oversee business-development-led marketing and promotional activity in collaboration with the Marketing Manager and external agencies. Work closely with fellow directors and stakeholders to actively define and drive the company-wide business strategy and long-term growth planning. Support continuous improvement of sales-to-delivery workflows across production, studio, and platform engagements. Act as a senior leader and ambassador for the business. THE PERSON With significant experience in live video production, streaming, and digital event delivery, you will have a proven track record of working with large agencies and global brands on complex, multi-market projects. You will embrace our clients innovative spirit and vast technical resources to collaborate with agency and brands to devise and deliver unique and innovative projects. You will be comfortable generating new business predominantly through your own commercial activity, supported by our client's marketing resources, and confident operating at board and executive level. Adept at collaborating cross-functionally with production, studio, engineering, and marketing teams, you will also lead and develop a small commercial department of your own and devise and deliver marketing strategy in collaboration with the Marketing Manager. Personally, you will be approachable, knowledgeable, commercially astute, and regarded as a credible senior partner by clients, colleagues, and stakeholders alike. Searchlight Executive is the retained search partner. If you feel you have the right skills and experience position, please apply on-line. All direct applications will be forwarded to Searchlight Executive. Searchlight strives to promote equal opportunities for all. We welcome applications regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.
Feb 25, 2026
Full time
THE COMPANY Our client is a leading provider of online video technology and live event solutions. They are one of the pioneers and award-winning suppliers of live and on-demand streaming media services in the UK, working with 350 clients around the world. Clients include Netflix, Lego, Boots, Samsung, Selfridges, Disney, Facebook, AstraZeneca, Barclays, Amnesty International, KPMG, Amazon, Nike, AKQA, GHD, Twitch, ARUP, Kaplan, O2, UK Parliament, Channel 4, BUPA, Microsoft, YouTube and Warner Brothers. They are an equal opportunities employer. Their corporate and personal values include being fair, honest, open, professional, and reliable. After 25 years, they are still at the forefront of innovation in the online video space. They have a great office and production studio in Hoxton, London, five minutes' walk from Old Street Station. A dynamic team which are professional but relaxed, in line with their culture. THE ROLE As Business Development Director, you will drive sustainable revenue growth and strategic partnerships across a live event production and streaming business including social streaming for brands, working with 3rd party venues and studio facilities, and live events platforms. Key responsibilities: Lead new business acquisition across their core services: live event production, corporate production, studio-based broadcast services and their own, premium live events platform. Re-engage dormant or historic client relationships, repositioning expanded technical and production capabilities. Own the full commercial lifecycle: prospecting, qualification, solution design, pricing, proposal development, negotiation and contract close. Lead the commercial strategy for reselling customisable, white-labelled live events platforms, including pricing structures, packaging, and contract models. Lead, manage, and develop sales and account management teams. Manage pipeline health, forecasting, and performance reporting to the Directors. Prepare and present budgets, revenue forecasts, and growth plans. Oversee business-development-led marketing and promotional activity in collaboration with the Marketing Manager and external agencies. Work closely with fellow directors and stakeholders to actively define and drive the company-wide business strategy and long-term growth planning. Support continuous improvement of sales-to-delivery workflows across production, studio, and platform engagements. Act as a senior leader and ambassador for the business. THE PERSON With significant experience in live video production, streaming, and digital event delivery, you will have a proven track record of working with large agencies and global brands on complex, multi-market projects. You will embrace our clients innovative spirit and vast technical resources to collaborate with agency and brands to devise and deliver unique and innovative projects. You will be comfortable generating new business predominantly through your own commercial activity, supported by our client's marketing resources, and confident operating at board and executive level. Adept at collaborating cross-functionally with production, studio, engineering, and marketing teams, you will also lead and develop a small commercial department of your own and devise and deliver marketing strategy in collaboration with the Marketing Manager. Personally, you will be approachable, knowledgeable, commercially astute, and regarded as a credible senior partner by clients, colleagues, and stakeholders alike. Searchlight Executive is the retained search partner. If you feel you have the right skills and experience position, please apply on-line. All direct applications will be forwarded to Searchlight Executive. Searchlight strives to promote equal opportunities for all. We welcome applications regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.
Information and Technology Ltd are an IT Service Provider to over 50 clients throughout the Northwest and UK. Looking after the complete provision of IT for these businesses, we have been growing year on year for the last 6 years. Recent growth has created a new position, and we are looking for a driven and ambitious individual to help us on our journey Located at our office in Bolton, this senior role will see you assume day to day support, management and strategic direction of 20+ different client networks comprising of a mix of on-prem, cloud and Azure. In addition, you will be responsible for our core monitoring tools and build them out to provide 1st class levels of service and up time. Reporting to the IT Director your prior expertise and experience will also extend to server and infrastructure projects, combining solution design, approach, execution and subsequent management of all aspects of server, network and cloud assets. Areas Include: 3rd Line Server, Cloud, Software and Network Support VoIP, Mobile and MDM Support Network and System Administration Build and Configuration Management Stakeholder management Project Planning and Execution Including Migrations and Upgrades Recommend and deploy changes via change management processes Proactively maintain and develop knowledge, skills and experience Core Skills: 5 years hands-on on-prem server experience Including AD Migrations, Server Builds, IIS, Deployments 5 years Networking experience including routing and firewalls 3 years M365/Entra experience Including AD/Entra Connect and MFA 3 Years of SharePoint administration, setup, configuration and permissions management 3 years MDM experience 2 Years Azure Experience Proven experience of delivering projects and complex changes Desirable Skills: Advanced Azure Experience: Networking, Configuration, Backup Intune Conditional Access SQL Server Administration ITIL Experience/Best Practices Cyber Essential s and/or 27001 experience As a growing company this role offers progression with a family feel and close knit team providing exposure to wide range of technical disciplines to further enhance and grow your own potential and promotion. Our bias is not for the most qualified person but for people who have a true drive to learn, master and want to move forward. Delivering better, being better, growing better and fully working in a team as a team. If you don t quite hit all of the requirements we have listed above but can demonstrate your progress to date, please let us know when submitting your CV. Package: £40,000 to £47,000 pa depending on experience 28 days holiday per year Mobile phone and Laptop Flexible working Personal Development Plan and Career Mentoring Company Pension Free Parking
Feb 20, 2026
Full time
Information and Technology Ltd are an IT Service Provider to over 50 clients throughout the Northwest and UK. Looking after the complete provision of IT for these businesses, we have been growing year on year for the last 6 years. Recent growth has created a new position, and we are looking for a driven and ambitious individual to help us on our journey Located at our office in Bolton, this senior role will see you assume day to day support, management and strategic direction of 20+ different client networks comprising of a mix of on-prem, cloud and Azure. In addition, you will be responsible for our core monitoring tools and build them out to provide 1st class levels of service and up time. Reporting to the IT Director your prior expertise and experience will also extend to server and infrastructure projects, combining solution design, approach, execution and subsequent management of all aspects of server, network and cloud assets. Areas Include: 3rd Line Server, Cloud, Software and Network Support VoIP, Mobile and MDM Support Network and System Administration Build and Configuration Management Stakeholder management Project Planning and Execution Including Migrations and Upgrades Recommend and deploy changes via change management processes Proactively maintain and develop knowledge, skills and experience Core Skills: 5 years hands-on on-prem server experience Including AD Migrations, Server Builds, IIS, Deployments 5 years Networking experience including routing and firewalls 3 years M365/Entra experience Including AD/Entra Connect and MFA 3 Years of SharePoint administration, setup, configuration and permissions management 3 years MDM experience 2 Years Azure Experience Proven experience of delivering projects and complex changes Desirable Skills: Advanced Azure Experience: Networking, Configuration, Backup Intune Conditional Access SQL Server Administration ITIL Experience/Best Practices Cyber Essential s and/or 27001 experience As a growing company this role offers progression with a family feel and close knit team providing exposure to wide range of technical disciplines to further enhance and grow your own potential and promotion. Our bias is not for the most qualified person but for people who have a true drive to learn, master and want to move forward. Delivering better, being better, growing better and fully working in a team as a team. If you don t quite hit all of the requirements we have listed above but can demonstrate your progress to date, please let us know when submitting your CV. Package: £40,000 to £47,000 pa depending on experience 28 days holiday per year Mobile phone and Laptop Flexible working Personal Development Plan and Career Mentoring Company Pension Free Parking
Job Title: Independent Nuclear Assurance (Senior Inspector) Location: Barrow-in-Furness. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role Salary: Competitive What you'll be doing: Maintaining the delivery of independent inspection, surveillance and concurrence of nuclear work on facilities, plant, equipment and nuclear support services, on-board and on-site Evaluating the nuclear and radiological safety and security performance against the requirements of relevant legislation to assess the business' level of compliance Supervised inspection and assessment to progress the submarine build and projects in the Site Redevelopment Programme to next stage through the 'Hold Point Control ' process Communicating the conclusions of inspections and their findings to various stakeholders at all levels, including external regulators, board members, senior managers and business peers Supporting the independent assessment of the business' emergency arrangements exercises and providing feedback to those developing and maintaining the arrangements Providing oversight and challenge to various safety and security committees and groups to ensure due process is being followed, and continuing nuclear safety is not compromised Developing and maintaining individual Assurance Plans aligned with key business projects and programmes Maintaining oversight of Independent Peer Review of safety documentation Your skills and experiences: Essential: Experience or knowledge working in a Nuclear or Highly Regulated Environment or within a Quality or Safety related role Ability to evaluate and confront challenges within the team and provide influential solutions Self-motivated, organised and a methodical approach to work Excellent communication skills Desirable: Experience in auditing inspections Knowledge of nuclear site licence conditions/authorisation conditions from a similar role and/or security regulations Experience in Submarine build, testing and commissioning Degree or equivalent in STEM subject Benefits As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The Independent Nuclear Assurance Team: As an Independent Nuclear Assurance Inspector, you will be working as part of a group of regulatory inspectors reporting to the Senior Engineering Manager (Independent Nuclear Assurance). The Independent Nuclear Assurance team acts as the internal regulator for the Submarines business, forming an evidence-based independent view of the business' nuclear and radiological safety and security performance. Through delivery of a comprehensive inspection programme, the team develops the evidence to support its findings and conclusions and has the opportunity to influence change at every level of the business including, the safety of our boat delivery programmes. The team form part of the Nuclear Safety and Regulation Department within the Nuclear Safety and Security Directorate. One of the main attractions of this role is the opportunity to work with all areas of the business. With the diversity of this role, you can be one day carrying out an on-board boat or facility inspection and the next interviewing a director in relation to a specific business requirement. We offer relocation support packages across all Submarines roles, subject to meeting eligibility criteria. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc .) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 3rd March 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
Feb 18, 2026
Full time
Job Title: Independent Nuclear Assurance (Senior Inspector) Location: Barrow-in-Furness. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role Salary: Competitive What you'll be doing: Maintaining the delivery of independent inspection, surveillance and concurrence of nuclear work on facilities, plant, equipment and nuclear support services, on-board and on-site Evaluating the nuclear and radiological safety and security performance against the requirements of relevant legislation to assess the business' level of compliance Supervised inspection and assessment to progress the submarine build and projects in the Site Redevelopment Programme to next stage through the 'Hold Point Control ' process Communicating the conclusions of inspections and their findings to various stakeholders at all levels, including external regulators, board members, senior managers and business peers Supporting the independent assessment of the business' emergency arrangements exercises and providing feedback to those developing and maintaining the arrangements Providing oversight and challenge to various safety and security committees and groups to ensure due process is being followed, and continuing nuclear safety is not compromised Developing and maintaining individual Assurance Plans aligned with key business projects and programmes Maintaining oversight of Independent Peer Review of safety documentation Your skills and experiences: Essential: Experience or knowledge working in a Nuclear or Highly Regulated Environment or within a Quality or Safety related role Ability to evaluate and confront challenges within the team and provide influential solutions Self-motivated, organised and a methodical approach to work Excellent communication skills Desirable: Experience in auditing inspections Knowledge of nuclear site licence conditions/authorisation conditions from a similar role and/or security regulations Experience in Submarine build, testing and commissioning Degree or equivalent in STEM subject Benefits As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The Independent Nuclear Assurance Team: As an Independent Nuclear Assurance Inspector, you will be working as part of a group of regulatory inspectors reporting to the Senior Engineering Manager (Independent Nuclear Assurance). The Independent Nuclear Assurance team acts as the internal regulator for the Submarines business, forming an evidence-based independent view of the business' nuclear and radiological safety and security performance. Through delivery of a comprehensive inspection programme, the team develops the evidence to support its findings and conclusions and has the opportunity to influence change at every level of the business including, the safety of our boat delivery programmes. The team form part of the Nuclear Safety and Regulation Department within the Nuclear Safety and Security Directorate. One of the main attractions of this role is the opportunity to work with all areas of the business. With the diversity of this role, you can be one day carrying out an on-board boat or facility inspection and the next interviewing a director in relation to a specific business requirement. We offer relocation support packages across all Submarines roles, subject to meeting eligibility criteria. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc .) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 3rd March 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
