An established technology services organisation is looking for an experienced Senior Network Service Engineer to join its service delivery team. This is a hands-on technical role providing 3rd line network support, resolving complex incidents, and supporting customers across diverse network environments. Youll play a key role in maintaining and improving customer networks, acting as an escalation p click apply for full job details
Dec 22, 2025
Full time
An established technology services organisation is looking for an experienced Senior Network Service Engineer to join its service delivery team. This is a hands-on technical role providing 3rd line network support, resolving complex incidents, and supporting customers across diverse network environments. Youll play a key role in maintaining and improving customer networks, acting as an escalation p click apply for full job details
We are seeking an experienced 3rd Line Support Engineer to support and administer a predominantly on-premise infrastructure environment. This role will suit a strong systems engineer or senior administrator with hands-on experience across Windows platforms, storage, and backup technologies. You will provide advanced support, troubleshoot complex issues, and work closely with internal technical team click apply for full job details
Dec 21, 2025
Full time
We are seeking an experienced 3rd Line Support Engineer to support and administer a predominantly on-premise infrastructure environment. This role will suit a strong systems engineer or senior administrator with hands-on experience across Windows platforms, storage, and backup technologies. You will provide advanced support, troubleshoot complex issues, and work closely with internal technical team click apply for full job details
Job Description The messaging team is a senior third-line technology team that implements, supports, and enhances enterprise solutions such as Messaging and Email Security. This role is an ideal opportunity for a technical expert who can help deliver new solutions, enhance existing solutions, also getting hands on with 3rd line support click apply for full job details
Dec 21, 2025
Full time
Job Description The messaging team is a senior third-line technology team that implements, supports, and enhances enterprise solutions such as Messaging and Email Security. This role is an ideal opportunity for a technical expert who can help deliver new solutions, enhance existing solutions, also getting hands on with 3rd line support click apply for full job details
Excellent opportunity to join a globally renowned IT MSP and preferred partner of the UK MOD. My client needs no introduction and due to huge demand and growth within the sector have created a position for skilled senior level infrastructure / support engineers. This role is ideal for candidates who enjoy a mix of support and project implementation as well as a continuous learning environment click apply for full job details
Dec 18, 2025
Full time
Excellent opportunity to join a globally renowned IT MSP and preferred partner of the UK MOD. My client needs no introduction and due to huge demand and growth within the sector have created a position for skilled senior level infrastructure / support engineers. This role is ideal for candidates who enjoy a mix of support and project implementation as well as a continuous learning environment click apply for full job details
Senior 3rd Line Service Desk Engineer - Reigate Location: Reigate (Hybrid - 3 days on-site per week) Salary: Up to £40,000 per annum Type: Full-time, Permanent About the Role We are looking for a skilled and customer-focused Senior Service Desk Engineer to join our growing Managed Service Provider team based in the Reigate area click apply for full job details
Dec 18, 2025
Full time
Senior 3rd Line Service Desk Engineer - Reigate Location: Reigate (Hybrid - 3 days on-site per week) Salary: Up to £40,000 per annum Type: Full-time, Permanent About the Role We are looking for a skilled and customer-focused Senior Service Desk Engineer to join our growing Managed Service Provider team based in the Reigate area click apply for full job details
Our client, a growing, technically driven MSP thats investing heavily in automation and next generation technology require a Senior 3rd Line Engineer. This is a pivotal role within the company and will require someone who can provide solutions for complex 3 rd line issues whilst mentoring other team members within the support team click apply for full job details
Dec 18, 2025
Full time
Our client, a growing, technically driven MSP thats investing heavily in automation and next generation technology require a Senior 3rd Line Engineer. This is a pivotal role within the company and will require someone who can provide solutions for complex 3 rd line issues whilst mentoring other team members within the support team click apply for full job details
3rd Line Support Engineer (Infrastructure & Cloud) Liverpool Up to £35K & Great Benefits We're growing our technical operations and are looking for a senior-level Third Line Support Engineer to take ownership of complex issues, lead escalations, and deliver high-quality infrastructure and cloud solutions across our client base click apply for full job details
Dec 18, 2025
Full time
3rd Line Support Engineer (Infrastructure & Cloud) Liverpool Up to £35K & Great Benefits We're growing our technical operations and are looking for a senior-level Third Line Support Engineer to take ownership of complex issues, lead escalations, and deliver high-quality infrastructure and cloud solutions across our client base click apply for full job details
Systems Analyst Leeds - Hybrid Permanent Summary We're seeking a Systems Analyst to join our existing team in Leeds. The successful candidate will be responsible for the development, implementation and continual support of business systems where appropriate. You'll get the opportunity to collaborate with other members of the team as necessary in the planning, estimating, supervising and monitoring of implementation activities where required. Some of the key deliverables for the role will include: Incident Management - Managing the investigation and resolution of application incidents as well as aid and advise business users in the effective use of applications and information technology Change Management - Managing change requests through the full systems life cycle to completion. Including Requirement Gathering, Feasibility Analysis, Specification, Build and Configuration, Testing and UAT, Training, Implementation, Operational Handover and Post Implementation Support Problem Management - Where appropriate take ownership of the problem management process to identify root cause of critical incidents. Reconcile issues across support teams to improve Incident Management Process. Project Delivery - Provide support to ICT Projects, including Testing and UAT, Training, Operational Handover Supplier Management - Raising and managing tickets raised with 3rd party systems Disaster Recovery - Carry out testing of business continuity plans and maintain the development and testing of all Disaster Recovery plans within the IT Infrastructure Security - Installing Security Patches/Service Packs in a timely manner, in-line with Cyber Essentials as well as ensuring Information Security risks are identified, reported and actions taken to reduce the occurrence and impact of security incidents. What we're looking for: Previous experience as a Systems Analyst or similar Ideally have worked within the Utilities sector Proven experience in administering training, development, and competency platforms, construction management software, or digital form capture technologies would also be advantageous Must possess good analytical skills with the ability to interpret information logically. Strong communication, presentational and written skills with the ability to describe complex issues simply to colleagues at all levels of seniority. Has a systematically and creative minded approach to problem solving whilst working alone and equally as part of a team. Able to work under pressure and meet tight deadlines whist still producing good quality work. Experienced at gathering requirements and has strong negotiating skills. Experienced at prioritisation of calls. Excels at transferring knowledge through user guides or training. Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us: We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward-thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies. Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.
Dec 16, 2025
Full time
Systems Analyst Leeds - Hybrid Permanent Summary We're seeking a Systems Analyst to join our existing team in Leeds. The successful candidate will be responsible for the development, implementation and continual support of business systems where appropriate. You'll get the opportunity to collaborate with other members of the team as necessary in the planning, estimating, supervising and monitoring of implementation activities where required. Some of the key deliverables for the role will include: Incident Management - Managing the investigation and resolution of application incidents as well as aid and advise business users in the effective use of applications and information technology Change Management - Managing change requests through the full systems life cycle to completion. Including Requirement Gathering, Feasibility Analysis, Specification, Build and Configuration, Testing and UAT, Training, Implementation, Operational Handover and Post Implementation Support Problem Management - Where appropriate take ownership of the problem management process to identify root cause of critical incidents. Reconcile issues across support teams to improve Incident Management Process. Project Delivery - Provide support to ICT Projects, including Testing and UAT, Training, Operational Handover Supplier Management - Raising and managing tickets raised with 3rd party systems Disaster Recovery - Carry out testing of business continuity plans and maintain the development and testing of all Disaster Recovery plans within the IT Infrastructure Security - Installing Security Patches/Service Packs in a timely manner, in-line with Cyber Essentials as well as ensuring Information Security risks are identified, reported and actions taken to reduce the occurrence and impact of security incidents. What we're looking for: Previous experience as a Systems Analyst or similar Ideally have worked within the Utilities sector Proven experience in administering training, development, and competency platforms, construction management software, or digital form capture technologies would also be advantageous Must possess good analytical skills with the ability to interpret information logically. Strong communication, presentational and written skills with the ability to describe complex issues simply to colleagues at all levels of seniority. Has a systematically and creative minded approach to problem solving whilst working alone and equally as part of a team. Able to work under pressure and meet tight deadlines whist still producing good quality work. Experienced at gathering requirements and has strong negotiating skills. Experienced at prioritisation of calls. Excels at transferring knowledge through user guides or training. Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us: We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward-thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies. Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.
Team Recruitment are currently looking for a Project Document controller for a 12 month contract in Aberdeen. Responsible for the provision of an onshore Document Control service to Developments and Decommissioning Projects, working in compliance with Company policies and procedures under the guidance of the Project Document Control Lead Duties & Responsibilities: Accountabilities Manage project information throughout entire lifecycle from creation to final version / destruction. Deliver project document control following project procedures for internal/external technical documents and project correspondence. Maintain company's electronic document management systems (EDMS) Responsibilities Deliver document control following company procedures for internal/external documentation. Issue and receive documents and drawings in a controlled manner and within agreed timescales, using company's EDMS Quality check of document deliverables received from internal and external parties against IM Standards and Specifications. Process projects / operational documentation including Engineering, Supplier and Company documentation: registration, issue, distribution, transmittal, tracking, and retrieval of documents received and issued to and from company / 3rd Parties. Maintain the lifecycle of comment sheets within the company's EDMS. Maintain integrity of the EDMS by following defined company procedures. Maintain the electronic records, ensuring these reflect accurate attribute and current document status. Ensure full understanding of document number, revision coding / revision status control and allocation. Allocation of engineering numbering in accordance with company procedures. Create and maintain internal Master Document Register (MDR) for use by the project/operations team. Deliver document control requests received from operations and projects including document numbering, tag numbering, document retrieval, searching etc. Docloading (bulk loading) of records to EDMS. Scanning of documents and uploading of files if required to EDMS. Expediting of overdue Issued for Review / IDC and Issued for Acceptance documentation. Providing reporting for all projects (Late Reports, Weekly Document Issue Reports, etc.). Processing of Bridging documents and Emergency Response Plan (ERP), ensuring hard copies are placed in the Emergency Response Room. Supporting and assisting with any ad-hoc requests received from company and 3rd Parties. Preparation / compilation of document packages for issue to internal and 3rd Parties, as required. Project/operations archiving to support turnover and closeout. Ensure Engineering archive documentation is captured and controlled in compliance with company procedures. Search and retrieval of information held within EDMS, including the recall of archive information held in offsite storage. Offsite storage requests and retrievals for the business (Physical Records Management). Comply with the Company Records Management procedure for Controlled and non-Controlled documents. Providing assistance and training in the use of the Document Management Systems to the project teams. Provide training and support to project personnel in DC processes and search/use of EDMS. Provide DMS training or front-end searching guidance for any relevant internal / external parties ensuring that all are updated with any changes or enhancements. Providing assistance with documentation-related rationalisation projects. Proactively promote and ensure Document Control processes and procedures are understood and are complied with by the users. Process Project Delivery Process (PDP) documentation. Manage controlled drawings as required. Process printing requests from all departments and liaise with External Printing Company. Deliver all aspects of the document control function ensuring requests and queries are prioritized. Ensuring these are processed and closed out in a timely manner, and that a professional / quality Document Control service is provided to the Business. Communicate and provide regular status updates to the Senior Document Controller and Project Document Control Lead identifying potential Document Control-related areas of concern and seek resolution in a timely manner. Execute day-to-day document control support to Developments and Decommissioning departments. General Work in a collaborative manner and, where required, support and assist other Information Centre team members. The Company will provide a safe working environment for all employees. Employees will take reasonable care for the health and safety of themselves and others and will familiarise themselves and comply with all Company Safety Rules and Regulations. Health and Safety Responsibilities The Company will provide a safe working environment for all employees. Employees will take reasonable care for the health and safety of themselves and others and will familiarise themselves and comply with all Company Safety Rules and Regulations. Desired Qualities / Qualifications Person Specification Maintain a strong work ethic Be an effective and respectful communicator Show initiative on taking on added responsibilities Have a positive, adaptable and cooperative attitude. Be comfortable in a fast-paced environment. Build relationships with other members of the team and other teams. Be professional. Coordination of day-to-day activities. Work in a collaborative manner with all internal and external interfaces. Provide weekly progress / status updates. Attend and contribute to project and team meetings. Keep your Outlook calendar up-to-date and public. Ensure familiarity with company's intranet page, company and SHE policies and procedures. Take personal responsibility for you and your colleague's safety and intervene where required. Report all accidents, incidents and near misses in accordance with company procedures. Review team annual leave plans before submitting requests - ensure adequate cover for your role. Provide Document Control support to other projects, including the provision of holiday/sickness cover, as required. Set a good example - be hardworking, honest, fair, reliable and responsive. Maintain good communication with the business and manage their expectations appropriately. Continuously look for opportunities to improve the service you provide. Read and apply IM policies. Ask for clarification when required. Escalate deviations. Work to reduce number of Incidents or time to resolve. Job Function Skills Essential Has an effective and appropriate level of written and oral communication skills. Has the ability to liaise / interface with people at all levels. Has a positive and flexible attitude and demonstrates commitment in the delivery of an efficient and quality service to the project. Experience working within the oil and gas industry in a Senior Document Control environment. Preferred: demonstrable working knowledge of DCC. EDMS experience, preferably with knowledge of Documentum / Webtop / McLaren. Experienced in working in compliance with departmental and project procedures. Experience with Document Numbering / Revision Control coding and indexing requirements re Design and Supplier documentation, including document lifecycles. Meticulous attention to detail with accurate inputting skills. Has a systematic and disciplined approach to work and is able to plan, schedule and monitor own work within a limited and / or defined timeline. Ability to complete tasks as directed by supervisor, meeting tight time-scales when required, especially in the lead up to a campaign mobilisation. Is able to adopt a proactive and coordinated approach in identifying anomalies, areas of concern and resolving problems in a timely and effective manner Capable of working on own initiative after short period of training. Works in a collaborative manner, must be a team player. Education & Qualifications Educated to a Higher Grade level MS Office computer literacy. Experience in a similar role. Other Skills MS Office computer literacy. Experience in a similar role.
Dec 05, 2025
Contractor
Team Recruitment are currently looking for a Project Document controller for a 12 month contract in Aberdeen. Responsible for the provision of an onshore Document Control service to Developments and Decommissioning Projects, working in compliance with Company policies and procedures under the guidance of the Project Document Control Lead Duties & Responsibilities: Accountabilities Manage project information throughout entire lifecycle from creation to final version / destruction. Deliver project document control following project procedures for internal/external technical documents and project correspondence. Maintain company's electronic document management systems (EDMS) Responsibilities Deliver document control following company procedures for internal/external documentation. Issue and receive documents and drawings in a controlled manner and within agreed timescales, using company's EDMS Quality check of document deliverables received from internal and external parties against IM Standards and Specifications. Process projects / operational documentation including Engineering, Supplier and Company documentation: registration, issue, distribution, transmittal, tracking, and retrieval of documents received and issued to and from company / 3rd Parties. Maintain the lifecycle of comment sheets within the company's EDMS. Maintain integrity of the EDMS by following defined company procedures. Maintain the electronic records, ensuring these reflect accurate attribute and current document status. Ensure full understanding of document number, revision coding / revision status control and allocation. Allocation of engineering numbering in accordance with company procedures. Create and maintain internal Master Document Register (MDR) for use by the project/operations team. Deliver document control requests received from operations and projects including document numbering, tag numbering, document retrieval, searching etc. Docloading (bulk loading) of records to EDMS. Scanning of documents and uploading of files if required to EDMS. Expediting of overdue Issued for Review / IDC and Issued for Acceptance documentation. Providing reporting for all projects (Late Reports, Weekly Document Issue Reports, etc.). Processing of Bridging documents and Emergency Response Plan (ERP), ensuring hard copies are placed in the Emergency Response Room. Supporting and assisting with any ad-hoc requests received from company and 3rd Parties. Preparation / compilation of document packages for issue to internal and 3rd Parties, as required. Project/operations archiving to support turnover and closeout. Ensure Engineering archive documentation is captured and controlled in compliance with company procedures. Search and retrieval of information held within EDMS, including the recall of archive information held in offsite storage. Offsite storage requests and retrievals for the business (Physical Records Management). Comply with the Company Records Management procedure for Controlled and non-Controlled documents. Providing assistance and training in the use of the Document Management Systems to the project teams. Provide training and support to project personnel in DC processes and search/use of EDMS. Provide DMS training or front-end searching guidance for any relevant internal / external parties ensuring that all are updated with any changes or enhancements. Providing assistance with documentation-related rationalisation projects. Proactively promote and ensure Document Control processes and procedures are understood and are complied with by the users. Process Project Delivery Process (PDP) documentation. Manage controlled drawings as required. Process printing requests from all departments and liaise with External Printing Company. Deliver all aspects of the document control function ensuring requests and queries are prioritized. Ensuring these are processed and closed out in a timely manner, and that a professional / quality Document Control service is provided to the Business. Communicate and provide regular status updates to the Senior Document Controller and Project Document Control Lead identifying potential Document Control-related areas of concern and seek resolution in a timely manner. Execute day-to-day document control support to Developments and Decommissioning departments. General Work in a collaborative manner and, where required, support and assist other Information Centre team members. The Company will provide a safe working environment for all employees. Employees will take reasonable care for the health and safety of themselves and others and will familiarise themselves and comply with all Company Safety Rules and Regulations. Health and Safety Responsibilities The Company will provide a safe working environment for all employees. Employees will take reasonable care for the health and safety of themselves and others and will familiarise themselves and comply with all Company Safety Rules and Regulations. Desired Qualities / Qualifications Person Specification Maintain a strong work ethic Be an effective and respectful communicator Show initiative on taking on added responsibilities Have a positive, adaptable and cooperative attitude. Be comfortable in a fast-paced environment. Build relationships with other members of the team and other teams. Be professional. Coordination of day-to-day activities. Work in a collaborative manner with all internal and external interfaces. Provide weekly progress / status updates. Attend and contribute to project and team meetings. Keep your Outlook calendar up-to-date and public. Ensure familiarity with company's intranet page, company and SHE policies and procedures. Take personal responsibility for you and your colleague's safety and intervene where required. Report all accidents, incidents and near misses in accordance with company procedures. Review team annual leave plans before submitting requests - ensure adequate cover for your role. Provide Document Control support to other projects, including the provision of holiday/sickness cover, as required. Set a good example - be hardworking, honest, fair, reliable and responsive. Maintain good communication with the business and manage their expectations appropriately. Continuously look for opportunities to improve the service you provide. Read and apply IM policies. Ask for clarification when required. Escalate deviations. Work to reduce number of Incidents or time to resolve. Job Function Skills Essential Has an effective and appropriate level of written and oral communication skills. Has the ability to liaise / interface with people at all levels. Has a positive and flexible attitude and demonstrates commitment in the delivery of an efficient and quality service to the project. Experience working within the oil and gas industry in a Senior Document Control environment. Preferred: demonstrable working knowledge of DCC. EDMS experience, preferably with knowledge of Documentum / Webtop / McLaren. Experienced in working in compliance with departmental and project procedures. Experience with Document Numbering / Revision Control coding and indexing requirements re Design and Supplier documentation, including document lifecycles. Meticulous attention to detail with accurate inputting skills. Has a systematic and disciplined approach to work and is able to plan, schedule and monitor own work within a limited and / or defined timeline. Ability to complete tasks as directed by supervisor, meeting tight time-scales when required, especially in the lead up to a campaign mobilisation. Is able to adopt a proactive and coordinated approach in identifying anomalies, areas of concern and resolving problems in a timely and effective manner Capable of working on own initiative after short period of training. Works in a collaborative manner, must be a team player. Education & Qualifications Educated to a Higher Grade level MS Office computer literacy. Experience in a similar role. Other Skills MS Office computer literacy. Experience in a similar role.
System Recruitment
Ratcliffe On The Wreake, Leicestershire
2nd 3rd Line Software Support Job Type: Permanent Location: Leicester Post Code: LE7 1HR Salary: 35,000 to 38,000 Start Date: ASAP It is required for you to drive and have your own transport as the office location is not served by public transport Established technology company providing software and hardware to specific business sectors is currently looking for an experienced 2nd 3rd Line Software Support Officer to join their UK HQ in Leicester. You role will be to; Provide third line technical response support to UK & Europe and rest of the world Provide highly responsive second-line technical support to the Customer Service Desk, field engineers and designated key client service engineers. Develop and maintain all technical support documentation Provide networking and software set up support to field engineers Attend site to provide technical assistance when required Configure devices where necessary prior to despatch to engineers/customers. Undertake remote set up work for new clients. Undertake on-site training as required. Conduct remote training one on one or via webinars. Skills & Experience Extensive Software Support experience, maybe from an MSP background At least 5 years' experience in similar role. A good understanding of databases - Postgres, MSSQL Some exposure to Software Testing would be advantageous Software Development - PHP, C, Java, React General knowledge of common network protocols Knowledge of ticketing and case management software Excellent communications skills and a customer service ethos. Good problem-solving skills and the ability to come up with creative solutions. Excellent teamwork and able to work with all levels of staff from senior management to end users. Ability to multitask as may need to work on multiple problems simultaneously. Excellent listening skills to establish the issues that users are facing. Ability to work well under pressure and remain calm when things go wrong. The role will suit individuals currently working as 2nd 3rd Line Software Support, Technical Support, Network Support and be living within a commutable distance of Leicester, Melton Mowbray, Loughborough, Nottingham, Derby, Oakham, Corby, Coalville or be willing to relocate. Please forward your CV by clicking Apply Now!
Nov 03, 2025
Full time
2nd 3rd Line Software Support Job Type: Permanent Location: Leicester Post Code: LE7 1HR Salary: 35,000 to 38,000 Start Date: ASAP It is required for you to drive and have your own transport as the office location is not served by public transport Established technology company providing software and hardware to specific business sectors is currently looking for an experienced 2nd 3rd Line Software Support Officer to join their UK HQ in Leicester. You role will be to; Provide third line technical response support to UK & Europe and rest of the world Provide highly responsive second-line technical support to the Customer Service Desk, field engineers and designated key client service engineers. Develop and maintain all technical support documentation Provide networking and software set up support to field engineers Attend site to provide technical assistance when required Configure devices where necessary prior to despatch to engineers/customers. Undertake remote set up work for new clients. Undertake on-site training as required. Conduct remote training one on one or via webinars. Skills & Experience Extensive Software Support experience, maybe from an MSP background At least 5 years' experience in similar role. A good understanding of databases - Postgres, MSSQL Some exposure to Software Testing would be advantageous Software Development - PHP, C, Java, React General knowledge of common network protocols Knowledge of ticketing and case management software Excellent communications skills and a customer service ethos. Good problem-solving skills and the ability to come up with creative solutions. Excellent teamwork and able to work with all levels of staff from senior management to end users. Ability to multitask as may need to work on multiple problems simultaneously. Excellent listening skills to establish the issues that users are facing. Ability to work well under pressure and remain calm when things go wrong. The role will suit individuals currently working as 2nd 3rd Line Software Support, Technical Support, Network Support and be living within a commutable distance of Leicester, Melton Mowbray, Loughborough, Nottingham, Derby, Oakham, Corby, Coalville or be willing to relocate. Please forward your CV by clicking Apply Now!
