Location: Remote work, with ocassional travel to the London.offices. About the Role: Linking Humans is delighted to be recruiting a ServiceNow Enterprise Architect on behalf of our esteemed client. This is a fantastic opportunity to join a forward-thinking organisation and take the lead in designing, implementing, and optimising ServiceNow solutions to meet complex business needs. If you are passionate about driving digital transformation and thrive on creating strategic impact, this role is for you. Key Responsibilities: Develop and implement scalable, reliable ServiceNow architectural frameworks that align with business objectives. Collaborate with stakeholders to define the ServiceNow roadmap and prioritise solutions that deliver maximum value. Design and deliver end-to-end ServiceNow solutions, ensuring seamless integration with other enterprise systems. Provide subject matter expertise (SME) across ServiceNow modules, including ITSM, ITOM, HRSD, and CSM. Lead architectural reviews and ensure governance compliance with industry best practices. Mentor and guide technical teams, fostering knowledge sharing and promoting best practices. Stay abreast of ServiceNow developments, leveraging new features and capabilities to benefit the organisation. Skills & Experience: Proven experience as a ServiceNow Enterprise Architect or in a similar senior role. In-depth knowledge of ServiceNow platform architecture, modules, and integrations. Familiarity with enterprise architecture frameworks such as TOGAF and ITIL. Hands-on expertise in ServiceNow configuration, scripting, and development. Strong communication skills with the ability to engage technical and non-technical stakeholders effectively. ServiceNow certifications, such as Certified Implementation Specialist, Certified Application Developer, or Certified Technical Architect, are highly desirable. What Our Client Offers: Competitive salary and benefits package. The opportunity to lead innovative ServiceNow projects with significant impact. Ongoing professional development and career growth opportunities. Flexible working arrangements to support work-life balance. How to Apply: If you have the skills, experience, and passion to excel as a ServiceNow Enterprise Architect, we want to hear from you!
Dec 04, 2024
Full time
Location: Remote work, with ocassional travel to the London.offices. About the Role: Linking Humans is delighted to be recruiting a ServiceNow Enterprise Architect on behalf of our esteemed client. This is a fantastic opportunity to join a forward-thinking organisation and take the lead in designing, implementing, and optimising ServiceNow solutions to meet complex business needs. If you are passionate about driving digital transformation and thrive on creating strategic impact, this role is for you. Key Responsibilities: Develop and implement scalable, reliable ServiceNow architectural frameworks that align with business objectives. Collaborate with stakeholders to define the ServiceNow roadmap and prioritise solutions that deliver maximum value. Design and deliver end-to-end ServiceNow solutions, ensuring seamless integration with other enterprise systems. Provide subject matter expertise (SME) across ServiceNow modules, including ITSM, ITOM, HRSD, and CSM. Lead architectural reviews and ensure governance compliance with industry best practices. Mentor and guide technical teams, fostering knowledge sharing and promoting best practices. Stay abreast of ServiceNow developments, leveraging new features and capabilities to benefit the organisation. Skills & Experience: Proven experience as a ServiceNow Enterprise Architect or in a similar senior role. In-depth knowledge of ServiceNow platform architecture, modules, and integrations. Familiarity with enterprise architecture frameworks such as TOGAF and ITIL. Hands-on expertise in ServiceNow configuration, scripting, and development. Strong communication skills with the ability to engage technical and non-technical stakeholders effectively. ServiceNow certifications, such as Certified Implementation Specialist, Certified Application Developer, or Certified Technical Architect, are highly desirable. What Our Client Offers: Competitive salary and benefits package. The opportunity to lead innovative ServiceNow projects with significant impact. Ongoing professional development and career growth opportunities. Flexible working arrangements to support work-life balance. How to Apply: If you have the skills, experience, and passion to excel as a ServiceNow Enterprise Architect, we want to hear from you!
Location: Remote, with occasional travel to London About the Role: Linking Humans is delighted to be recruiting a ServiceNow Technical Architect on behalf of our prestigious client. This is an outstanding opportunity to lead the design and delivery of cutting-edge ServiceNow solutions, ensuring technical excellence and aligning platform capabilities with business objectives. Key Responsibilities: Develop and oversee ServiceNow technical architecture, ensuring scalability, performance, and reliability. Lead the design, configuration, and implementation of ServiceNow solutions across various modules, including ITSM, ITOM, and others as required. Collaborate closely with stakeholders to translate business requirements into robust technical solutions. Provide guidance on ServiceNow best practices, standards, and governance. Design and implement complex integrations between ServiceNow and other enterprise systems. Mentor and support technical teams to ensure successful project delivery and adherence to architectural principles. Stay informed about the latest ServiceNow updates, features, and industry trends to ensure innovative solutions are delivered. Skills & Experience: Extensive experience as a ServiceNow Technical Architect or in a similar senior technical role. Deep knowledge of the ServiceNow platform, including architecture, integrations, and customisations. Proven track record of designing and delivering complex ServiceNow implementations across multiple modules. Strong understanding of enterprise IT architecture and frameworks such as TOGAF and ITIL. Proficient in ServiceNow development, scripting, and API integrations. Excellent communication skills with the ability to engage and influence both technical and non-technical stakeholders. ServiceNow certifications, such as Certified Technical Architect, Certified Implementation Specialist, or Certified Application Developer, are highly desirable. What Our Client Offers: Competitive salary and a comprehensive benefits package. The chance to lead transformative projects and work with cutting-edge technologies. Opportunities for professional growth and development within a supportive environment. Flexible working arrangements to accommodate your needs. How to Apply: If you are an experienced ServiceNow Technical Architect with a passion for delivering exceptional solutions, we want to hear from you!
Dec 04, 2024
Full time
Location: Remote, with occasional travel to London About the Role: Linking Humans is delighted to be recruiting a ServiceNow Technical Architect on behalf of our prestigious client. This is an outstanding opportunity to lead the design and delivery of cutting-edge ServiceNow solutions, ensuring technical excellence and aligning platform capabilities with business objectives. Key Responsibilities: Develop and oversee ServiceNow technical architecture, ensuring scalability, performance, and reliability. Lead the design, configuration, and implementation of ServiceNow solutions across various modules, including ITSM, ITOM, and others as required. Collaborate closely with stakeholders to translate business requirements into robust technical solutions. Provide guidance on ServiceNow best practices, standards, and governance. Design and implement complex integrations between ServiceNow and other enterprise systems. Mentor and support technical teams to ensure successful project delivery and adherence to architectural principles. Stay informed about the latest ServiceNow updates, features, and industry trends to ensure innovative solutions are delivered. Skills & Experience: Extensive experience as a ServiceNow Technical Architect or in a similar senior technical role. Deep knowledge of the ServiceNow platform, including architecture, integrations, and customisations. Proven track record of designing and delivering complex ServiceNow implementations across multiple modules. Strong understanding of enterprise IT architecture and frameworks such as TOGAF and ITIL. Proficient in ServiceNow development, scripting, and API integrations. Excellent communication skills with the ability to engage and influence both technical and non-technical stakeholders. ServiceNow certifications, such as Certified Technical Architect, Certified Implementation Specialist, or Certified Application Developer, are highly desirable. What Our Client Offers: Competitive salary and a comprehensive benefits package. The chance to lead transformative projects and work with cutting-edge technologies. Opportunities for professional growth and development within a supportive environment. Flexible working arrangements to accommodate your needs. How to Apply: If you are an experienced ServiceNow Technical Architect with a passion for delivering exceptional solutions, we want to hear from you!
Location: Hybrid. 2 days per week in the London office. About the Role: Linking Humans is thrilled to be recruiting a Lead ServiceNow Consultant on behalf of our boutique client, a growing consultancy known for delivering tailored ServiceNow solutions. This is a unique opportunity to take on a hybrid role that combines hands-on architecture, leadership responsibilities, and acting as the second-in-command within a dynamic, close-knit team. Key Responsibilities: Lead the design and delivery of complex ServiceNow solutions across multiple modules, ensuring they align with client business goals. Develop and implement architectural frameworks to support scalable and efficient ServiceNow implementations. Act as a trusted advisor to clients, providing guidance on best practices, platform optimisation, and strategic direction. Collaborate closely with stakeholders to translate requirements into technical roadmaps and actionable solutions. Take a leadership role within the team, mentoring junior consultants and driving quality across all projects. Represent the company as the number two in the organisation, assisting with operational decisions and strategy development. Stay updated on emerging ServiceNow trends and technologies, leveraging them to drive innovation within client solutions. Skills & Experience: Proven experience as a senior ServiceNow consultant, with expertise in architecture and solution design. Strong knowledge of the ServiceNow platform, including ITSM, ITOM, HRSD, and integrations. Demonstrated leadership skills, with experience mentoring and guiding technical teams. Excellent communication skills, with the ability to engage technical and non-technical stakeholders at all levels. A proactive approach to problem-solving and a passion for delivering tailored, high-quality solutions. ServiceNow certifications such as Certified Implementation Specialist, Certified Application Developer, or Certified Technical Architect are highly desirable. Experience working in a consultancy or boutique firm environment is a bonus. What Our Client Offers: Competitive salary and a benefits package tailored to your needs. The chance to take a key leadership role in a growing, boutique consultancy. Opportunities to work on impactful, high-profile projects with diverse clients. A supportive, collaborative team environment with a focus on innovation and personal growth. Flexible working arrangements, allowing you to achieve work-life balance. How to Apply: If you are an experienced ServiceNow consultant looking to take the next step in your career with a role that combines technical excellence and leadership, we want to hear from you!
Dec 04, 2024
Full time
Location: Hybrid. 2 days per week in the London office. About the Role: Linking Humans is thrilled to be recruiting a Lead ServiceNow Consultant on behalf of our boutique client, a growing consultancy known for delivering tailored ServiceNow solutions. This is a unique opportunity to take on a hybrid role that combines hands-on architecture, leadership responsibilities, and acting as the second-in-command within a dynamic, close-knit team. Key Responsibilities: Lead the design and delivery of complex ServiceNow solutions across multiple modules, ensuring they align with client business goals. Develop and implement architectural frameworks to support scalable and efficient ServiceNow implementations. Act as a trusted advisor to clients, providing guidance on best practices, platform optimisation, and strategic direction. Collaborate closely with stakeholders to translate requirements into technical roadmaps and actionable solutions. Take a leadership role within the team, mentoring junior consultants and driving quality across all projects. Represent the company as the number two in the organisation, assisting with operational decisions and strategy development. Stay updated on emerging ServiceNow trends and technologies, leveraging them to drive innovation within client solutions. Skills & Experience: Proven experience as a senior ServiceNow consultant, with expertise in architecture and solution design. Strong knowledge of the ServiceNow platform, including ITSM, ITOM, HRSD, and integrations. Demonstrated leadership skills, with experience mentoring and guiding technical teams. Excellent communication skills, with the ability to engage technical and non-technical stakeholders at all levels. A proactive approach to problem-solving and a passion for delivering tailored, high-quality solutions. ServiceNow certifications such as Certified Implementation Specialist, Certified Application Developer, or Certified Technical Architect are highly desirable. Experience working in a consultancy or boutique firm environment is a bonus. What Our Client Offers: Competitive salary and a benefits package tailored to your needs. The chance to take a key leadership role in a growing, boutique consultancy. Opportunities to work on impactful, high-profile projects with diverse clients. A supportive, collaborative team environment with a focus on innovation and personal growth. Flexible working arrangements, allowing you to achieve work-life balance. How to Apply: If you are an experienced ServiceNow consultant looking to take the next step in your career with a role that combines technical excellence and leadership, we want to hear from you!
Willmott Dixon Group
Letchworth Garden City, Hertfordshire
We're looking for a Senior Hardware Asset Manager (12 months fixed term contract) to join our Infrastructure and Service Operations team at Willmott Dixon. Although the IT team are based at our head office in Letchworth Garden City, this role can be done as either a hybrid, or a remote role. Occasional travel to Letchworth and other sites may be required according to business needs. The Senior Hardware Asser Manager will be responsible for the monitoring and control of hardware assets so that they are properly inventoried, maintained and disposed of, ensuring compliance with IT policies and procedures. You will ensure that you have documented and embedded an end-to-end process to provide full visibility of our IT assets for our organisation. Within this role you will work collaboratively with a variety of IT teams and cross functional stakeholders (e.g. Finance & Construction businesses) to establish, enforce and monitor hardware asset management processes, standard and controls. You will ensure that IT assets are used in the most effective and efficient manner by optimising costs and performance and supporting IT asset audits and reporting. The role Some of the duties / responsibilities of this role will include: Define an IT hardware asset strategy. Maintain a comprehensive inventory of all hardware assets, ensuring accurate tracking from acquisition through to disposal. Plan and manage the full lifecycle of IT assets, including procurement, deployment usage, maintenance, upgrades, and retirement. Collaborate to source hardware and related IT services ensuring value for money. Analyse IT asset data and trends to identify opportunities for improvement, cost reduction and risk mitigation. Collaborate with other IT teams to identify and mitigate risks associated with asset management, such as hardware failures, data breaches, or security vulnerabilities. Maintain accurate records of all assets, provide regular reports on asset status and utilisation, and ensure documentation is up to date. Create and maintain IT asset management policies, procedures, and best practice in accordance with ISO27001 certification Ensure that stock rooms are regularly audited and reported on to ensure that we have accurate information on volume and cost Responsible for auditing assets and take ownership of actions Maintain a HAM risk register Proactively identify, define and implement continuous improvements for HAM at all levels of Willmott Dixon Essential and desirable criteria Ideally you will have some of the following experience: Essential Strong knowledge of hardware lifecycle management Experience working with asset management tools and platforms. Excellent organisational and analytical skills with strong attention to detail Ability to manage multiple tasks and meet deadlines. Previous experience of using ServiceNow Knowledge of ITIL framework and IT asset management best practice Proficient with asset management software Effective communication and people skills. Ability to work independently and as part of a team. Experienced in creating excellent quality documentation. Desirable Ability to lead and motivate cross-functional teams and to influence stakeholders with data driven insights. Background in conducting IT asset audits and reconciliations. Prince 2 Foundation HAM Practitioner certification Additional information Willmott Dixon embraces diversity in the workplace and will consider flexible and agile working. We are a disability confident employer. Benefits: In return we reward our people generously with a competitive package that gives you flexible benefits to fit your lifestyle and priorities. This includes but is not limited to, an enhanced pension scheme, full / heavily discounted private medical, life assurance, incentive bonus and a car scheme which will make us a market leader in sustainable company travel. Applicable roles will benefit from a motoring expenditure allowance (MEA) and everyone can access a new generation of low carbon and electric cars via the Willmott Dixon run car leasing scheme. About us With 170 years of rich history, Willmott Dixon's purpose beyond profit is to deliver brilliant buildings, transform lives, strengthen communities, and enhance the environment so our world is fit for future generations. Ensuring that we add lasting value to the neighbourhoods we work in; our values, people, innovation, partnerships and focus on sustainability has allowed us to build a successful and trusted privately owned business where our people can thrive. Construction is changing, and we are at the forefront of that change. Pioneering new ways to build, innovating the way construction is viewed and establishing ourselves as one of the top employers in any industry. It truly is an amazing company in one of the most exciting industries with a vast array of professional career paths. Willmott Dixon has recently been awarded No 1 in the Best "Big" Companies (2022) to work for and already holds the Times Top 50 Employers for Women 2022 and is the first major contractor and developer to win a King's Award for Enterprise in the category of sustainable development.
Nov 20, 2024
Seasonal
We're looking for a Senior Hardware Asset Manager (12 months fixed term contract) to join our Infrastructure and Service Operations team at Willmott Dixon. Although the IT team are based at our head office in Letchworth Garden City, this role can be done as either a hybrid, or a remote role. Occasional travel to Letchworth and other sites may be required according to business needs. The Senior Hardware Asser Manager will be responsible for the monitoring and control of hardware assets so that they are properly inventoried, maintained and disposed of, ensuring compliance with IT policies and procedures. You will ensure that you have documented and embedded an end-to-end process to provide full visibility of our IT assets for our organisation. Within this role you will work collaboratively with a variety of IT teams and cross functional stakeholders (e.g. Finance & Construction businesses) to establish, enforce and monitor hardware asset management processes, standard and controls. You will ensure that IT assets are used in the most effective and efficient manner by optimising costs and performance and supporting IT asset audits and reporting. The role Some of the duties / responsibilities of this role will include: Define an IT hardware asset strategy. Maintain a comprehensive inventory of all hardware assets, ensuring accurate tracking from acquisition through to disposal. Plan and manage the full lifecycle of IT assets, including procurement, deployment usage, maintenance, upgrades, and retirement. Collaborate to source hardware and related IT services ensuring value for money. Analyse IT asset data and trends to identify opportunities for improvement, cost reduction and risk mitigation. Collaborate with other IT teams to identify and mitigate risks associated with asset management, such as hardware failures, data breaches, or security vulnerabilities. Maintain accurate records of all assets, provide regular reports on asset status and utilisation, and ensure documentation is up to date. Create and maintain IT asset management policies, procedures, and best practice in accordance with ISO27001 certification Ensure that stock rooms are regularly audited and reported on to ensure that we have accurate information on volume and cost Responsible for auditing assets and take ownership of actions Maintain a HAM risk register Proactively identify, define and implement continuous improvements for HAM at all levels of Willmott Dixon Essential and desirable criteria Ideally you will have some of the following experience: Essential Strong knowledge of hardware lifecycle management Experience working with asset management tools and platforms. Excellent organisational and analytical skills with strong attention to detail Ability to manage multiple tasks and meet deadlines. Previous experience of using ServiceNow Knowledge of ITIL framework and IT asset management best practice Proficient with asset management software Effective communication and people skills. Ability to work independently and as part of a team. Experienced in creating excellent quality documentation. Desirable Ability to lead and motivate cross-functional teams and to influence stakeholders with data driven insights. Background in conducting IT asset audits and reconciliations. Prince 2 Foundation HAM Practitioner certification Additional information Willmott Dixon embraces diversity in the workplace and will consider flexible and agile working. We are a disability confident employer. Benefits: In return we reward our people generously with a competitive package that gives you flexible benefits to fit your lifestyle and priorities. This includes but is not limited to, an enhanced pension scheme, full / heavily discounted private medical, life assurance, incentive bonus and a car scheme which will make us a market leader in sustainable company travel. Applicable roles will benefit from a motoring expenditure allowance (MEA) and everyone can access a new generation of low carbon and electric cars via the Willmott Dixon run car leasing scheme. About us With 170 years of rich history, Willmott Dixon's purpose beyond profit is to deliver brilliant buildings, transform lives, strengthen communities, and enhance the environment so our world is fit for future generations. Ensuring that we add lasting value to the neighbourhoods we work in; our values, people, innovation, partnerships and focus on sustainability has allowed us to build a successful and trusted privately owned business where our people can thrive. Construction is changing, and we are at the forefront of that change. Pioneering new ways to build, innovating the way construction is viewed and establishing ourselves as one of the top employers in any industry. It truly is an amazing company in one of the most exciting industries with a vast array of professional career paths. Willmott Dixon has recently been awarded No 1 in the Best "Big" Companies (2022) to work for and already holds the Times Top 50 Employers for Women 2022 and is the first major contractor and developer to win a King's Award for Enterprise in the category of sustainable development.
Senior ServiceNow Developer Salary: 65k 70k. I am recruiting on behalf of a leading ServiceNow partner, who are one of the fastest growing companies in the eco-system. This opportunity will see you tasked with providing immediate results and expertise on project but will also see you use your experience and skills to help mentor junior developers in the team click apply for full job details
Feb 01, 2024
Full time
Senior ServiceNow Developer Salary: 65k 70k. I am recruiting on behalf of a leading ServiceNow partner, who are one of the fastest growing companies in the eco-system. This opportunity will see you tasked with providing immediate results and expertise on project but will also see you use your experience and skills to help mentor junior developers in the team click apply for full job details
Our client, a leading global consultancy, are looking for a Senior ServiceNow Developer to join for an initial 6 month contract. The Developer will be responsible for designing and implementing ServiceNow solutions, and providing technical and architectural guidance to peers. ROLE: SENIOR SERVICENOW DEVELOPER LOCATION: SWINDON RATE: £500 INSIDE IR35 LENGTH: 6 MONTHS Key skills: Ability to provide archit click apply for full job details
Feb 01, 2024
Contractor
Our client, a leading global consultancy, are looking for a Senior ServiceNow Developer to join for an initial 6 month contract. The Developer will be responsible for designing and implementing ServiceNow solutions, and providing technical and architectural guidance to peers. ROLE: SENIOR SERVICENOW DEVELOPER LOCATION: SWINDON RATE: £500 INSIDE IR35 LENGTH: 6 MONTHS Key skills: Ability to provide archit click apply for full job details
Permanent position, 36.5 hours per week (1.0 FTE). We are seeking a Senior Analyst/Developer (back-end) for role within the Learning Systems Support team. This is an exciting opportunity to develop a career in the technology and platforms used to support teaching, learning and assessment in higher education. In this role, you will provide technical expertise in the development, support and implementation of teaching and learning systems used by nearly 30,000 students. The team works closely with colleagues across the institution to support applications such as Moodle, Mahara, Echo360, Turnitin, repositories in-house custom applications and other e-assessment tools. You'll be a subject matter expert in these tools and be able to develop and maintain functional and stable web applications and integrations, writing clean and well-documented code and provide technical support for the applications, liaise with 3rd party vendors, work to integrate systems and troubleshoot problems. In addition to excellent technical and customer service skills, you'll need to build collaborative relationships with a variety of key stakeholder departments in order to develop the technology platforms and meet the needs of our users. In return we will provide you with a great range of benefits which include an attractive pension scheme, 30 days holiday plus bank holidays and Christmas closure, some fantastic savings on a wide range of products and services, and excellent learning and development opportunities. At Warwick we are committed to supporting staff to achieve their potential. We currently hold the Athena SWAN Institutional Silver Award: a national initiative that recognizes the advancement of gender equality, representation, progression and success for all in academia. We are supportive of staff with caring responsibilities including a generous maternity/paternity/adoption/parental leave policy, and onsite childcare facilities. We will consider applications for employment on a part-time or other flexible working basis, even where a position is advertised as full-time, unless there are operational or other objective reasons why it is not possible to do so. We know that diversity fosters innovation and creativity, and therefore we encourage applications from everyone regardless of age, gender, ethnicity, sexual orientation, faith or disability. As women and members of ethnic minority groups are currently under-represented at this level of post, we would encourage applications from members of these groups. Appointment will be based on merit alone. Interview Date: TBC. Job Description JOB PURPOSE To provide technical leadership for the enhancement of and operational support of the University's core Virtual Learning Environment (VLE) Moodle, Lecture Capture System (Echo360) and complementary learning, teaching and assessment solutions (e.g. Mahara ePortfolio, digital assessment tools, etc.). The role holder will provide technical expertise in the development, integration and support of these platforms, troubleshooting issues and applying relevant fixes, creating new features and working with internal stakeholders and external vendors to optimise, provide a coherent and robust service across the University. This role is a highly independent but collaborative one, building on existing relationships with a variety of key stakeholder departments and it expected that it will bring their own voice to the table and contributing ideas to the products and produce clean, scalable and well-documented code whilst providing outstanding customer service. It is expected that the role holder will be flexible and adaptable to working with and learning any new platforms and systems that may become part of the portfolio of applications supported by the department. DUTIES & RESPONSIBILITIES 1. Working on IT tasks • Responding to escalated ServiceNow calls and JIRA bugs with professionalism and timeliness by providing expert advice/operational support to users of the University's core VLE service (Moodle), Echo360 lecture capture system and complementary digital learning technologies in order for them to utilise systems to their full potential • Play a hands-on role as part of a small, specialist team to design, develop, test and maintain high quality web applications and backend/frontend services that fulfil business needs. • Working collaboratively to design, develop and test solutions. • Write documentation of new processes and products to facilitate knowledge sharing. • Strong focus on quality. Define and execute practices such as continuous integration and test-driven development to enable the rapid delivery of working software. • Communicating positively with users / customers, avoiding technical jargon • Solving technically complex challenges • Applying expertise to issues, implementing clean fixes • Responsible for ensuring confidentiality, integrity and availability for data. Following information security and data management policies ensuring, least privilege and information assurance • Ensuring appropriate levels of business continuity are factored into solutions and maintained during the solutions lifecycle • Monitoring of systems and reacting to alerts and abnormal behaviour • Liaison and escalation with internal developers and 3rd party vendors 2. Improving IT output • Identifying repeating or common issues, proposing, and implementing solutions to root cause fixes • Identifying training needs for self and in the team around technical disciplines and advising IDG leadership on development opportunity • Recommending Change Requests and preparing change documentation, representing Change at Change Advisory Board • Leading on managing risks around Lifecycle management of systems and services supported by the team • Develop and maintain the learning systems documentation regarding procedures, workflows and data • Document, ensure up-to-date information and co-ordinate Business Continuity best practice for all LS systems 3. Working on Projects • Key role in project teams, providing guidance and expertise on medium and large projects • Escalating challenges, proposing solutions • Identifying and raising project risks • Provide technical solutions to meet customer requirements • Producing high quality defined services, to form part of the service catalogue
Dec 14, 2022
Full time
Permanent position, 36.5 hours per week (1.0 FTE). We are seeking a Senior Analyst/Developer (back-end) for role within the Learning Systems Support team. This is an exciting opportunity to develop a career in the technology and platforms used to support teaching, learning and assessment in higher education. In this role, you will provide technical expertise in the development, support and implementation of teaching and learning systems used by nearly 30,000 students. The team works closely with colleagues across the institution to support applications such as Moodle, Mahara, Echo360, Turnitin, repositories in-house custom applications and other e-assessment tools. You'll be a subject matter expert in these tools and be able to develop and maintain functional and stable web applications and integrations, writing clean and well-documented code and provide technical support for the applications, liaise with 3rd party vendors, work to integrate systems and troubleshoot problems. In addition to excellent technical and customer service skills, you'll need to build collaborative relationships with a variety of key stakeholder departments in order to develop the technology platforms and meet the needs of our users. In return we will provide you with a great range of benefits which include an attractive pension scheme, 30 days holiday plus bank holidays and Christmas closure, some fantastic savings on a wide range of products and services, and excellent learning and development opportunities. At Warwick we are committed to supporting staff to achieve their potential. We currently hold the Athena SWAN Institutional Silver Award: a national initiative that recognizes the advancement of gender equality, representation, progression and success for all in academia. We are supportive of staff with caring responsibilities including a generous maternity/paternity/adoption/parental leave policy, and onsite childcare facilities. We will consider applications for employment on a part-time or other flexible working basis, even where a position is advertised as full-time, unless there are operational or other objective reasons why it is not possible to do so. We know that diversity fosters innovation and creativity, and therefore we encourage applications from everyone regardless of age, gender, ethnicity, sexual orientation, faith or disability. As women and members of ethnic minority groups are currently under-represented at this level of post, we would encourage applications from members of these groups. Appointment will be based on merit alone. Interview Date: TBC. Job Description JOB PURPOSE To provide technical leadership for the enhancement of and operational support of the University's core Virtual Learning Environment (VLE) Moodle, Lecture Capture System (Echo360) and complementary learning, teaching and assessment solutions (e.g. Mahara ePortfolio, digital assessment tools, etc.). The role holder will provide technical expertise in the development, integration and support of these platforms, troubleshooting issues and applying relevant fixes, creating new features and working with internal stakeholders and external vendors to optimise, provide a coherent and robust service across the University. This role is a highly independent but collaborative one, building on existing relationships with a variety of key stakeholder departments and it expected that it will bring their own voice to the table and contributing ideas to the products and produce clean, scalable and well-documented code whilst providing outstanding customer service. It is expected that the role holder will be flexible and adaptable to working with and learning any new platforms and systems that may become part of the portfolio of applications supported by the department. DUTIES & RESPONSIBILITIES 1. Working on IT tasks • Responding to escalated ServiceNow calls and JIRA bugs with professionalism and timeliness by providing expert advice/operational support to users of the University's core VLE service (Moodle), Echo360 lecture capture system and complementary digital learning technologies in order for them to utilise systems to their full potential • Play a hands-on role as part of a small, specialist team to design, develop, test and maintain high quality web applications and backend/frontend services that fulfil business needs. • Working collaboratively to design, develop and test solutions. • Write documentation of new processes and products to facilitate knowledge sharing. • Strong focus on quality. Define and execute practices such as continuous integration and test-driven development to enable the rapid delivery of working software. • Communicating positively with users / customers, avoiding technical jargon • Solving technically complex challenges • Applying expertise to issues, implementing clean fixes • Responsible for ensuring confidentiality, integrity and availability for data. Following information security and data management policies ensuring, least privilege and information assurance • Ensuring appropriate levels of business continuity are factored into solutions and maintained during the solutions lifecycle • Monitoring of systems and reacting to alerts and abnormal behaviour • Liaison and escalation with internal developers and 3rd party vendors 2. Improving IT output • Identifying repeating or common issues, proposing, and implementing solutions to root cause fixes • Identifying training needs for self and in the team around technical disciplines and advising IDG leadership on development opportunity • Recommending Change Requests and preparing change documentation, representing Change at Change Advisory Board • Leading on managing risks around Lifecycle management of systems and services supported by the team • Develop and maintain the learning systems documentation regarding procedures, workflows and data • Document, ensure up-to-date information and co-ordinate Business Continuity best practice for all LS systems 3. Working on Projects • Key role in project teams, providing guidance and expertise on medium and large projects • Escalating challenges, proposing solutions • Identifying and raising project risks • Provide technical solutions to meet customer requirements • Producing high quality defined services, to form part of the service catalogue
Senior ServiceNow Developer Senior ServiceNow Developer £85,000 - £95,000 + Up to 25% bonus + Excellent benefits A global, British FTSE250 financial company are looking to recruit a Senior ServiceNow Developer to join and support on their ServiceNow roadmap. This is an exciting time to join and be part of a leading organisation that is working on industry changing technology solutions and where inn click apply for full job details
Dec 01, 2022
Full time
Senior ServiceNow Developer Senior ServiceNow Developer £85,000 - £95,000 + Up to 25% bonus + Excellent benefits A global, British FTSE250 financial company are looking to recruit a Senior ServiceNow Developer to join and support on their ServiceNow roadmap. This is an exciting time to join and be part of a leading organisation that is working on industry changing technology solutions and where inn click apply for full job details
Job Title: ServiceNow Technical Architect Location: London, UK or Hyderabad, India Salary: Extremely competitive salary + bonus + pension + holiday + training Who are Kaptius? Kaptius is a ServiceNow Premier Partner with operations both in the UK & India, we support SME & Enterprise customers across EMEA with ServiceNow Advisory, Professional & Managed Services solutions. Due to expansion, we are looking for a Senior ServiceNow Architects, Consultants & Developers to join our dynamic global workforce. What will you do? As a Kaptius ServiceNow Technical Architect you will be responsible for providing guidance and thought leadership to both our client and internal resources in platform design, integration design, development standards, platform management methods, and technology strategy consulting. A day in the life will include: - Fulfils technical design and leadership and ensures the highest standard of technical quality. - Provides technical design guidance to Fruition and client partners. - Educates clients and negotiates the right technical solutions. - Delivers a positive and value-add experience to clients in every interaction. - Leads, educates, mentors, and develops Fruition resources - Assists in the scoping of new opportunities, designing tools and techniques to deliver efficiently. - Ensures each artifact produced, each configured technical component, and all personal - Interactions are of the highest quality. - Acts as the final escalation point for technical decision-making within a program. To setup a noncommittal conversation or for further details please contract (see below)
Dec 03, 2021
Full time
Job Title: ServiceNow Technical Architect Location: London, UK or Hyderabad, India Salary: Extremely competitive salary + bonus + pension + holiday + training Who are Kaptius? Kaptius is a ServiceNow Premier Partner with operations both in the UK & India, we support SME & Enterprise customers across EMEA with ServiceNow Advisory, Professional & Managed Services solutions. Due to expansion, we are looking for a Senior ServiceNow Architects, Consultants & Developers to join our dynamic global workforce. What will you do? As a Kaptius ServiceNow Technical Architect you will be responsible for providing guidance and thought leadership to both our client and internal resources in platform design, integration design, development standards, platform management methods, and technology strategy consulting. A day in the life will include: - Fulfils technical design and leadership and ensures the highest standard of technical quality. - Provides technical design guidance to Fruition and client partners. - Educates clients and negotiates the right technical solutions. - Delivers a positive and value-add experience to clients in every interaction. - Leads, educates, mentors, and develops Fruition resources - Assists in the scoping of new opportunities, designing tools and techniques to deliver efficiently. - Ensures each artifact produced, each configured technical component, and all personal - Interactions are of the highest quality. - Acts as the final escalation point for technical decision-making within a program. To setup a noncommittal conversation or for further details please contract (see below)