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Company Description Turner & Townsend is a global professional services company with over 22,000 people in more than 60 countries. Working with our clients across real estate, infrastructure, energy and natural resources, we transform together delivering outcomes that improve people's lives. Working in partnership makes it possible to deliver the world's most impactful projects and programmes as we turn challenge into opportunity and complexity into success. Our capabilities include programme, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions. We are majority-owned by CBRE Group, Inc., the world's largest commercial real estate services and investment firm, with our partners holding a significant minority interest. Turner & Townsend and CBRE work together to provide clients with the premier programme, project and cost management offering in markets around the world. Please visit our website: Job Description Turner & Townsend is a global professional services company with over 10,000 people in 50 countries. Collaborating with our clients across real estate, infrastructure and natural resources sectors, we specialise in major programmes, programme management, cost and commercial management, net zero and digital solutions. We are passionate about making the difference, transforming performance for a green, inclusive and productive world. As well as helping organisations deliver and integrate new assets as quickly and efficiently as possible, we help set the asset strategies that support their corporate objectives. We also work with our clients to create safe and comfortable environments which are inexpensive to maintain, sustainable and practical to conduct business from. OUR CORE VALUES We love a challenge We are stronger together We bring out the best in everyone To support and progress our values, we: Developed a market leading suite of bespoke digital tools to deliver our market leading cost management services: The Hive Are a champion of a diverse workforce and culture Offer role development and advancement opportunities Set out our NewLeaf strategy, commitment to social value and environmental issues Provide opportunities for professional development (working with industry leading professionals, RICS Chartership development support, NEC accreditation) Offer a level of independence with multidisciplinary collaboration and support where needed We want our people to succeed both in work and life. To support this we promote a healthy, productive and flexible working environment that respects work-life balance. We believe that everyone should pursue their passions and provide a real opportunity for this; whether you join one of our sports teams, social networks or bring a new interest to your colleagues. MAIN PURPOSE OF ROLE To perform the role of the Commission Manager, taking responsibility for end-to-end service delivery To ensure that client objectives are met through the delivery of an effective cost management service SCOPE Senior Cost Managers handle commissions of varying sizes, depending upon the complexity of the project. Typically, projects fall within the £10m to £50m range. KEY ACCOUNTABILITIES Commission Management, to include: Coaching junior staff, including allocating roles and responsibilities to ensure effective cost management on all projects Advising clients on feasibility studies Advising clients on their procurement options Managing the estimating and cost planning stages, including presenting the final cost plan to the client Tendering and procuring, including managing the pre-qualification stage, producing the tender list, producing the preliminaries, tender analysis, producing the tender report and compiling the contractual documents, utilising the relevant cost management tools and services; The Hive; eTender Platform Conducting the role of contract administrator, including dealing effectively with post contract cost variances and the change control processes, where applicable referring major changes to line manager Taking personal responsibility for peer reviewing cost allowances and carrying out valuations on larger projects and in all cases ensuring that timely and accurate cost checking and valuation takes place Producing monthly post contract cost reports via our Cost Control App and presenting them to the client Inputting into value engineering Negotiating and agreeing final accounts Interfacing with the client, Project Manager, and other consultants, at all project stages Work collaboratively with Turner and Townsend's project management team during project delivery Where appropriate, leading a cost management team, ensuring that they deliver on all of the above accountabilities Utilising our full suite of bespoke digital cost management tools and services; The Hive: Benchmarking App, CostX, Market Rates App, eTender Platform, and Cost Control App Implementing our Embodied Carbon Calculator, a bespoke carbon accounting tool, to produce carbon footprint reports Supporting the execution of our NewLeaf strategy Management of internal fees, internal job costing and resourcing requirements Marketing and business development, to include: Identifying opportunities to develop new business with existing clients and reporting such opportunities to the appropriate line manager and by making effective use of the marketing database Developing and maintaining a professional network of peers and potential clients Leading bid submissions Identifying ways in which cost management procedures, templates and products can be improved Being involved in extracurricular activities including external groups, attending networking and CPD events Internal management accountabilities, to include: Knowledge management - Ensuring that key information and learning generated from each commission is input into the Turner & Townsend internal database Process improvement - Identifying ways in which internal systems and processes can be improved and referring ideas to the appropriate line manager Lead in the support, development, and mentorship of junior staff members Management of projects on D365 REPORTING Depending upon context, a Senior Cost Manager is likely to report to an Associate Director, Project Director or Director. KEY PERFORMANCE INDICATORS A Senior Cost Manager will in part be assessed by the extent to which: Commissions are managed to the right quality standards and are completed efficiently and on time Service delivery on commissions is in line with the conditions of appointment Good relationships are developed with clients and members of the cross-functional team They work as an effective member of the cost management team, including where appropriate, taking effective responsibility for Assistant Cost Managers and Cost Managers Opportunities are identified to develop new business with existing clients Margin levels are kept track of on all commissions Key information and data is effectively cascaded and appropriately retained The Candidate We would expect candidates to demonstrate the following: Ability to work with autonomy A self-motivated individual who is able to take initiative and deliver to tight deadlines Have achieved Chartered Status Have a confident and professional manner Highly organised and ability to prioritise own workload Ability to collaborate and build relationships across the business Ability to work well under pressure Ability to delegate tasks to junior team to assist in their technical development TURNER & TOWNSEND: We actively encourage applications from all sectors of the community. SOX control responsibilities may be part of this role, which are to be adhered to where applicable. Qualifications Experience and Skills Good knowledge of construction methods and procurement routes/ Sound knowledge of various forms of contract (JCT/NEC). Excellent measurement and cost planning expertise including use of NRM. Commercially astute with demonstrable negotiation and communication skills. Team oriented. A proven track record of delivering high quality cost management / quantity surveying services across the full project lifecycle Ideally professionally qualified (RICS or similar) Degree or HNC level qualification Ability to successfully manage and prioritise more than one project at a time. Company Values Statement: We endeavour to create a work environment that reflects the culture of the company, and we encourage every member of our staff to embrace our commitment to be: Professional, Quality Driven, Goal Orientated, Customer Focused, Continuously Improving, Flexible, Open & Integrated. Company Vision: To become the leading global provider of professional services to the natural resources, infrastructure and property markets, rewarded for the value we create. Additional Information . click apply for full job details

Company Description Turner & Townsend is a global professional services company with over 22,000 people in more than 60 countries. Working with our clients across real estate, infrastructure, energy and natural resources, we transform together delivering outcomes that improve people's lives. Working in partnership makes it possible to deliver the world's most impactful projects and programmes as we turn challenge into opportunity and complexity into success. Our capabilities include programme, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions. We are majority-owned by CBRE Group, Inc., the world's largest commercial real estate services and investment firm, with our partners holding a significant minority interest. Turner & Townsend and CBRE work together to provide clients with the premier programme, project and cost management offering in markets around the world. Please visit our website: Job Description MAIN PURPOSE OF ROLE To perform the role of the Commission Manager, taking responsibility for end-to-end service delivery To ensure that client objectives are met through the delivery of an effective cost management service SCOPE Cost Managers handle commissions of varying sizes, depending upon the complexity of the project. Typically, projects fall within the £5m to £10m range. KEY ACCOUNTABILITIES Commission Management, to include: Assisting on feasibility studies and writing procurement reports Estimating and cost planning to include producing and presenting the final cost plan, utilising the relevant cost management tools and services utilising The Hive Tendering and procuring, including managing the pre-qualification stage, producing the tender list, producing the preliminaries, tender analysis, producing the tender report and compiling the contractual documents, utilising the relevant cost management tools and services; The Hive; eTender Platform Conducting the role of contract administrator, including dealing effectively with post contract cost variances and the change control processes, where applicable referring major changes to line manager Taking personal responsibility for making cost checks and carrying out valuations on larger projects and in all cases ensuring that timely and accurate cost checking and valuation takes place Producing monthly post contract cost reports via our Cost Control App and presenting them to the client Inputting into value engineering Negotiating and agreeing final accounts Interfacing with the client, Project Manager, and other consultants, at all project stages Work collaboratively with Turner and Townsend's project management team during project delivery Where appropriate, leading a cost management team, ensuring that they deliver on all of the above accountabilities Utilising our full suite of bespoke digital cost management tools and services; The Hive: Benchmarking App, CostX, Market Rates App, eTender Platform, and Cost Control App Implementing our Embodied Carbon Calculator, a bespoke carbon accounting tool, to produce carbon footprint reports Supporting the execution of our NewLeaf strategy Management of internal fees, internal job costing and resourcing requirements Marketing and business development, to include: Identifying opportunities to develop new business with existing clients and reporting such opportunities to the appropriate line manager and by making effective use of the marketing database Developing and maintaining a professional network of peers and potential clients Assisting in the production of bid documentation Identifying ways in which cost management procedures, templates and products can be improved and referring ideas to the appropriate line manager Being involved in extracurricular activities including external groups, attending networking and CPD events Internal management accountabilities, to include: Knowledge management - Ensuring that key information and learning generated from each commission is input into the Turner & Townsend internal database Process improvement - Identifying ways in which internal systems and processes can be improved and referring ideas to the appropriate line manager Assist in the support, development, and mentorship of junior staff members REPORTING Depending upon context, a Cost Manager is likely to report to a Senior Cost Manager, or Associate Director. KEY PERFORMANCE INDICATORS A Cost Manager will in part be assessed by the extent to which: Commissions are managed to the right quality standards and are completed efficiently and on time Service delivery on commissions is in line with the conditions of appointment Good relationships are developed with clients and members of the cross-functional team They work as an effective member of the cost management team, including where appropriate, taking effective responsibility for Assistant Cost Managers Opportunities are identified to develop new business with existing clients Margin levels are kept track of on all commissions Key information and data is effectively cascaded and appropriately retained The Candidate We would expect candidates to demonstrate the following: Ability to work with autonomy A self-motivated individual who is able to take initiative and deliver to tight deadlines Working towards or recently achieved Chartered Status Have a confident and professional manner Highly organised and ability to prioritise own workload Ability to collaborate and build relationships across the business Ability to work well under pressure TURNER & TOWNSEND: We actively encourage applications from all sectors of the community. SOX control responsibilities may be part of this role, which are to be adhered to where applicable. Qualifications Experience and Skills A proven track record of delivering high quality cost management / quantity surveying services across the full project lifecycle Professionally qualified (RICS or similar) Degree or HNC level qualification Company Values Statement: We endeavour to create a work environment that reflects the culture of the company, and we encourage every member of our staff to embrace our commitment to be: Professional, Quality Driven, Goal Orientated, Customer Focused, Continuously Improving, Flexible, Open & Integrated. Company Vision: To become the leading global provider of professional services to the natural resources, infrastructure and property markets, rewarded for the value we create. Additional Information Our inspired people share our vision and mission. We provide a great place to work, where each person has the opportunity and voice to affect change. We want our people to succeed both in work and life. To support this we promote a healthy, productive and flexible working environment that respects work-life balance. Turner & Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community. Please find out more about us at SOX control responsibilities may be part of this role, which are to be adhered to where applicable. Join our social media conversations for more information about Turner & Townsend and our exciting future projects: Twitter Instagram LinkedIn It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time. Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts, are considered property of Turner & Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review.

End date Sunday 13 July 2025 Salary range We support flexible working Learn more about flexible working. Agile Working Options Job Share; Reduced Hours; Hybrid Working Job description JOB TITLE: Senior Customer Journey Manager, Commercial Lending Platform SALARY: £75,000 - £95,000 (dependent on experience) LOCATIONS: Edinburgh HOURS: Full-Time WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites About This Opportunity An exciting opportunity exists for a new Senior Customer Journey Manager to join us in the Commercial Lending Platform. Our aim is to transform our Invoice Finance and Asset Finance technology, and build phenomenal client experiences. We're looking for someone who is passionate about clients, agile technology change, generating insights from data. You'll be someone who innovates & inspires others to collaborate, and demonstrates a growth mindset. This role will be focussed on redefining Asset Finance Origination and Servicing journeys for BCB using modern technology, to supercharge our journeys. What You'll Be Doing Understand: Confidently understands end to end journey and relevant competitor landscape/best in class standards Independently integrates insights and knowledge from disparate data, processes and systems which are relevant to the customer journey Leads on Customer Journey and process maps (e.g Visio) Optimise: Continually evaluates the effectiveness of the journey from a customer and business perspective, bringing external insights to the work Role models a continuous improvement approach Orchestration: Coordinates and provides guidance for cross functional alignment on journeys Understand cross-functional context and build alignment as needed Displays leadership characteristics in line with the business's core values Coaches, supports and develops customer journey managers to achieve personal and business objectives Acts as a point of escalation for customer journey managers Effectively manages team performance Lab Specific: Using internal and external data and insight to support the future of the Asset Finance journeys Leading on identifying client opportunities to grow the business, and transform client experience through data What You'll Need Proven experience in a senior customer journey or similar role (insight, research, journey optimisation, design, market analysis) Experience in applying agile methodologies to optimise innovation development and delivery. Significant experience with agile development methods & tooling e.g. Scrum, Kanban, Jira & Confluence, and experience of leading & working as part of an agile team. Demonstrate a deep understanding of technology, and customer needs. A passion for products and staying on top of new technologies will be very useful. Strong analytical abilities to assemble and interpret data related to product performance and benefits realisation. This includes tracking metrics and using data-driven insights to drive product improvements. Experience with visualisation tools (PowerBI / Tableau) including setting up dashboards. Strong leadership and people management skills. Experience working with cross-functional teams to deliver change, working with engineers, designers, and analysts. Able to identify and deliver on customer needs and business goals Experience of creating an inclusive team environment that motivates, attracts, and retains talent. Through your phenomenal communications skills, you have the ability to encourage teams with energy and passion. Dynamic and adaptable, you can influence without authority, trusting and empowering others with responsibility and comfortable challenging senior leaders. About Working For Us Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we're committed to creating an environment in which everyone can thrive, learn and develop. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative. We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme. We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need. We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15% An annual performance-related bonus Share schemes including free shares Benefits you can adapt to your lifestyle, such as discounted shopping 30 days' holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policies If you're excited by the thought of becoming part of our team, get in touch. We'd love to hear from you.

Customer Service & Operations Head of Customer Services, ICIS (Hybrid) Location: London, London, City of, United Kingdom Contract Type: Regular Schedule: 35 Job ID: R95902 About the Business At ICIS, our mission is to optimize the world's resources. We help companies make strategic, sustainable decisions by bringing transparency to markets across the world. We create a comprehensive view of commodities markets, providing companies with the data and intelligence to successfully navigate across global value chains every day. Our customers benefit from instant access to price assessments, reports and forecasts, a dedicated news channel and supply and demand data. You can learn more about ICIS at the link at: . About the Role We are seeking a dynamic, strategic, and customer focused Head of Customer Service to lead and elevate our global customer-facing teams including Customer Success, Training, and Customer Support. The role is critical to delivering a consistent, high-quality customer experience while fostering a high-performance culture that is agile, proactive, and aligned with evolving customer expectations. We're looking for a results-driven leader who combines operational expertise with strategic vision, capable of driving innovation and continuous improvement across all customer touchpoints. Responsibilities Strategic Leadership & High-Performance Team Management Develop, adapt, and continuously improve a forward-looking customer service strategy that evolves with customer needs, market trends, and business goals. Inspire and lead high-performing teams by setting clear objectives, measuring performance through meaningful KPIs, and fostering a culture of accountability, excellence, and continuous learning. Provide hands-on leadership to managers across Customer Success, Training, and Support (including 1st line and Technical Support)-ensuring alignment and collaboration across functions. Design and execute tailored customer engagement strategies to serve our diverse, international customer base, ensuring scalable solutions that deliver value at every stage of the customer lifecycle. Drive a training strategy that supports customer engagement while also acting as a growth lever for engaging new prospects and markets Operational Excellence & Innovation Champion operational efficiency through streamlined processes, automation, and effective use of AI-enabled customer service tools, particularly in self-service capabilities. Maintain a robust Customer Success framework that enhances retention, loyalty, and growth, ensuring standardised processes and best practices that deliver measurable impact Deliver against performance targets and operational metrics while maintaining a laser focus on improving customer satisfaction and team productivity Proactively identify areas for improvement and lead cross-functional initiatives that drive innovation and service differentiation. Cross-Functional Collaboration & Strategic Influence Serve as a powerful advocate for the customer across the organisation-working closely with Product, Sales, Marketing, and Technology to ensure the customer voice informs key decisions and strategic priorities. Influence and participate in strategic business planning, ensuring customer service goals are fully aligned with broader organisational objectives. Promote and embed a customer-first mindset across all levels of the business, contributing to ICIS's positioning as a trusted, customer-led organisation. Requirements Considerable experience in Customer Success, Customer Service, or related roles, with some experience at a senior or head-of-function level, ideally within SaaS or technology. Demonstrated success in scaling and transforming customer-facing operations for a global customer base. Proven ability to build and lead diverse, distributed teams across multiple customer service disciplines. A data-driven mindset with strong analytical and decision-making skills, including experience with CRM systems, support platforms, and performance management tools. A track record of fostering high-performing cultures, with a passion for mentoring, coaching, and empowering teams to excel. Ability to operate with agility, resilience, and clarity under pressure-thriving in a constantly evolving, high-growth environment. We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-. EEO Know Your Rights . Criminals may pose as LexisNexis Risk Solutions recruiters, a subsidiary of RELX, asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here . We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-. EEO Know Your Rights . Criminals may pose as LexisNexis Risk Solutions recruiters, a subsidiary of RELX, asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .

Please visit our careers site to find out more about working at Ki. Vacancy Name: Senior Product Manager Employment Type: Permanent Location: London Role Details Who are we? Look at the latest headlines and you will see something Ki insures. Think space shuttles, world tours, wind farms, and even footballers' legs. Ki's mission is simple: Digitally disrupt and revolutionise a 335-year-old market. Working with Google and UCL, Ki has created a platform that uses algorithms, machine learning, and large language models to give insurance brokers quotes in seconds, rather than days. Ki is proudly the biggest global algorithmic insurance carrier, the fastest growing syndicate in the Lloyd's of London market, and the first ever to make $100m in profit in 3 years. Ki's teams have varied backgrounds and work together in an agile, cross-functional way to build the very best experience for its customers. Ki has big ambitions but needs more excellent minds to challenge the status-quo and help it reach new horizons. What's the role? We're looking for an experienced Senior Product Manager to join our Capabilities pillar. The squads in this pillar are focused on building capabilities that allow Ki and our capacity partners to manage their portfolio of risks. A key part of these squads' remits is creating and improving digital underwriting tools for portfolio visibility and risk appetite management. Principal Accountabilities: Articulate longer term product direction: Set out the strategic and technical direction for our underwriting tool, to meet the needs of insurer partners, working alongside business development and others in technology. Effective product discovery: Employ your strong product skillset to identify the best problems to solve, leading insight gathering with key external partners, and chart a path to delivery in tandem with user research, engineering, and other stakeholders. Prioritise squad focus areas: With a bias for data-informed reasoning, strike a balance between foundational work to deliver near term value and longer term priorities that take us closer to our target state - and ensure that the process has been collaborative and clear to others. Support product delivery: Encourage effective delivery by validating key assumptions through iterative research and development and supporting the squad to make appropriate trade-offs on scope, impact, and timing. Articulate the commercial value of the roadmap: Leverage deep commercial understanding, both in terms of how Ki operates and the market opportunity we're seeking to capitalise on, to communicate the value of the work we do. Stakeholder alignment: Drive the discussion with stakeholders across the business on what capabilities will most meaningfully move the business towards both near term and longer term strategic goals and clearly communicate progress towards those goals. Work with the Product Management community: Engage openly with the broader Product organisation to identify opportunities for cross-benefit and mitigate against dependencies where possible. Required Skills and Experience: You understand how value is generated in an insurance business and are commercially minded. You've applied both theory and practical experience to effectively deliver products, building a versatile toolkit adaptable to diverse situations. You have a strong track record of taking products from concept to successful outcomes, with a solid grasp of the mechanics behind it. You've faced failure, learned from it, and used it to grow. You're naturally inquisitive and driven by a desire to learn and explore. You excel in navigating ambiguity and focus sharply on finding solutions to real-world problems. You're an exceptional communicator with experience engaging senior stakeholders effectively. You're proactive, pragmatic, and thrive on using your initiative to drive outcomes. Experience and understanding of specialty insurance, and how portfolios of business are managed, is a bonus. Our culture Inclusion & Diversity is at the heart of our business at Ki. We recognise that diversity in age, race, gender, ethnicity, sexual orientation, physical ability, thought and social background bring richness to our working environment. No matter who you are, where you're from, how you think, or who you love, we believe you should be you. You'll get a highly competitive remuneration and benefits package. This is kept under constant review to make sure it stays relevant. We understand the power of saying thank you and take time to acknowledge and reward extraordinary effort by teams or individuals. If this sounds like a role and a culture that appeals to you, apply now!

Join us as an SRE Lead - Messaging at Barclays where you'll spearhead the evolution of our digital landscape, driving innovation and excellence. You'll harness cutting-edge technology to revolutionise our digital offerings, ensuring unapparelled customer experiences. To be successful as an SRE Lead - Messaging you should have experience with: Messaging/Streaming products - Kafka, IBM MQ, IBM IIB/ACE DevOps tools - Ansible, Chef, Kubernetes, GitLab, Jenkins SRE logging & Monitoring Tools - ELK stack, Grafana, Prometheus, Open Telemetry Programming languages: Java, Python Establishing SLOs and SLIs, and ensure the adherence with promoting the culture of SRE practices to continuously measure, improve & respond to incidents for conducting post-mortems to prevent future issues. Other highly valued skills include: Developing and enforcing SRE best practices and principles. Collaborating with the development teams to build scalable and resilient systems. Aligning cross functional teams on priorities and deliverables. Driving automation to enhance operational efficiency You may be assessed on the key critical skills relevant for this role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role will be based out of our Knutsford campus. Purpose of the role To build and maintain infrastructure platforms and products that support applications and data systems, using hardware, software, networks, and cloud computing platforms as required with the aim of ensuring that the infrastructure is reliable, scalable, and secure. Ensure the reliability, availability, and scalability of the systems, platforms, and technology through the application of software engineering techniques, automation, and best practices in incident response. Accountabilities Build Engineering: Development, delivery, and maintenance of high-quality infrastructure solutions to fulfil business requirements ensuring measurable reliability, performance, availability, and ease of use. Including the identification of the appropriate technologies and solutions to meet business, optimisation, and resourcing requirements. Incident Management: Monitoring of IT infrastructure and system performance to measure, identify, address, and resolve any potential issues, vulnerabilities, or outages. Use of data to drive down mean time to resolution. Automation: Development and implementation of automated tasks and processes to improve efficiency and reduce manual intervention, utilising software scripting/coding disciplines. Security: Implementation of a secure configuration and measures to protect infrastructure against cyber-attacks, vulnerabilities, and other security threats, including protection of hardware, software, and data from unauthorised access. Teamwork: Cross-functional collaboration with product managers, architects, and other engineers to define IT Infrastructure requirements, devise solutions, and ensure seamless integration and alignment with business objectives via a data driven approach. Learning: Stay informed of industry technology trends and innovations, and actively contribute to the organization's technology communities to foster a culture of technical excellence and growth. Vice President Expectations To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures If managing a team, they define jobs and responsibilities, planning for the department's future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment. Manage and mitigate risks through assessment, in support of the control and governance agenda. Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does. Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies. Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions. Adopt and include the outcomes of extensive research in problem solving processes. Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.

Position: Team Lead - Senior Sales Manager (JET Go) Department: Sales Reporting to: Sales and Partnerships Director - JEfB and JET Go Location: London Hybrid role: 3 days a week from our London office & 2 days working from home Full time / Part time role: Full time Expected hours of work: Monday - Friday 37.5 hours Ready for a challenge? Then Just Eat might be the place for you. We're a leading global online food delivery platform, and our vision is to empower everyday convenience. Whether it's a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe. About this role We are looking for a highly motivated and results-driven Sales Team Leader to join our growing Just Eat Go team in the UK. In this pivotal role, you will be responsible for leading, coaching, and developing a team of talented Sales Managers, driving them to achieve and exceed ambitious sales targets. You will be a hands-on leader, actively involved in strategic discussions, pipeline management, and ensuring your team's success in a fast-paced, high-growth environment. You will also be responsible for delivering your own pipeline of key enterprise deals. These are some of the key ingredients to the role: Team Leadership & Development: Lead, coach, mentor, and motivate a team of Sales Managers to consistently achieve individual and team sales targets. Conduct regular 1:1 performance reviews, provide constructive feedback, and identify development opportunities for team members. Implement effective training programs and coaching sessions to enhance sales skills, product knowledge, and market understanding. Foster a positive, high-energy, and collaborative team culture that encourages success and continuous learning. Sales Performance & Strategy: Drive the team to consistently meet and exceed monthly, quarterly, and annual sales targets for new business acquisition Monitor individual and team sales performance metrics, pipeline health, and forecast accuracy Contribute to the development and execution of sales strategies, GTM plans, and best practices to accelerate Just Eat Go's growth in the UK and Ireland. Act as a point of escalation for complex sales negotiations, customer objections, and strategic account management. Operational Excellence: Contribute to the continuous improvement of sales processes, workflows, and tools to maximise efficiency and effectiveness. Collaborate closely with cross-functional teams including Account Management, Operations, Product, and Marketing to ensure seamless customer onboarding and satisfaction . Consultative Partnerships: Act as a consultative advisor, deeply understanding merchant challenges and crafting tailored Just Eat Go solutions that drive tangible value and operational efficiency. Cross functional understanding Acquire and in depth knowledge of how the logistics function of Just Eat operates in order to build partner confidence in our current proposition Embody the voice of the partner in cross functional discussions in product improvements and in ways of working What will you bring to the table? Solid previous experience in a B2B sales role, with a strong track record as sales team leader or supervisory capacity. Demonstrable experience in achieving and exceeding sales targets in a competitive environment. Strong understanding of the full sales cycle, from prospecting and lead generation to closing complex deals. Exceptional coaching, mentoring, and people development skills. Excellent communication, negotiation, and presentation skills. Proficiency in CRM software, particularly HubSpot Highly analytical with the ability to interpret sales data, identify trends, and make data-driven decisions. Highly organised, proactive, and capable of managing multiple priorities in a fast-paced setting. Resilient, adaptable, and able to inspire a team in a target-driven, dynamic environment. A passion for technology and the on-demand delivery space. At JET, this is on the menu: Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment. Fun, fast-paced and supportive, the JET culture is about movement, growth and about celebrating every aspect of our JETers. Thanks to them we stay one step ahead of the competition. Inclusion, Diversity & Belonging No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat We're committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day. What else are we delivering? Want to know more about our JETers, culture or company? Have a look at our career site where you can find people's stories, blogs, podcasts and more JET morsels. Are you ready to take your seat? Apply now!