Exciting opportunities to join a fast-growing Internal Audit function as a Data Governance Senior Audit Manager at the prestigious London Stock Exchange Group (LSEG). LSEG is a diverse and truly global organisation which has grown materially in 2021, primarily through the acquisition of Refinitiv. As part of LSEGInternal Audit, you will have the opportunity to provide assurance and insights on the Refinitiv integration as well as business areas such as CapitalMarkets, Post Trade, Technology, Data and Analytics and the Group's central functions. In line with the Group's expansion, Internal Audit's scale is expanding too with a range of highly qualified audit professionals joining the function tocomplement our outstanding existing team as we build an Internal Audit function fit for LSEG's new era. Be part of that journey!" Role Purpose Lead/oversee audits around data governance, data integrity and regulatory compliance confidently in line with the audit methodology. Develop and train the audit team on data risk and governance principles and monitor the audit team's progress. Help the audit team resolve immediate issues and call out issues and blockers to the Audit Director or Head of Audit timely. Run/oversee the audit team meetings/scrums. At times, you may have to get stuck in and help the team complete the testing/documentation depending on the team's skills. Deliver allocated audits to time, budget and manage our audit risk through compliance with methodology requirements. Complete supervisory reviews of the audit file timely and ensure quality of the file meets methodology expectations. Proactively write and share draft issues and report content to gather early feedback and ensure that final product is impactful and quality. Actively forward plan to identify hurdles in advance so that there is time to implement solutions and propose ways forward. Be the domain expert on data risk governance within the team and business. Confidently manage technology and business partners and independently run stakeholder meetings. Work with the team to keep the business partners up to date with audit progress and findings to maintain our "no surprise" approach. Work with the business to help track Audit Findings and keep the completion of Management Action Plans to time. Role Responsibilities Develops an understanding of the key risks (product, technology, data and operational risks) and risk drivers for the Data & Analytics business; and ensures that the Audit Universe accurately reflets the business operations and that the risk assessments are up to date. Leads a portfolio of audits setting standards and driving on-time delivery at each stage of the engagement lifecycle. Assess the business's data governance practices, and propose risk-based data-themed audits to provide assurance on key data management principles. Delivers core components of audit engagements in line with Internal Audit Methodology. Produces impactful audit reports influencing partners to improve the control environment. Develops and maintains productive relationships across the business and across the audit function with a view to collating and assessing business information throughout the year and update the assessments of the risks. Coaches and motivates team members on the application of the Audit methodology, data governance and management principles, technology/applications risks and controls (ITGC), and actively manages the performance of team members. Leverages standard methodology across the Audit function. Contributes to critical initiatives within Internal Audit and supports delivery of training. Minimum Requirements CISA, CISSP, Certified Data Management Professional (CDMP) or equivalent qualifications Degree or equivalent, and relevant professional qualification Recognised Internal Auditing (IIA / CIIA), Data Analytics Certificate Program or Accounting Qualification. May be Part Qualified Demonstrable experience required in assurance delivery and supervision, including experience of driving data governance and data integrity audits Deep understanding of data management tools, databases, data analytics, applicable data regulations Technology/application (ITGC) Technical Knowledge is advantageous Extensive partner management experience Experience in a fast-paced international organisation would be advantageous Strong analytical and critical thinking abilities coupled with superb communication, writing and collaboration skills Continuous improvement, and proactive, self-motivating attitude We recognize that to attract the best talent, we need to be flexible, and we are open to discussing work arrangements with you. We take hybrid approach to workplace, this role is Blended (approximately 3 days in the office). LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject . If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.
Jul 05, 2025
Full time
Exciting opportunities to join a fast-growing Internal Audit function as a Data Governance Senior Audit Manager at the prestigious London Stock Exchange Group (LSEG). LSEG is a diverse and truly global organisation which has grown materially in 2021, primarily through the acquisition of Refinitiv. As part of LSEGInternal Audit, you will have the opportunity to provide assurance and insights on the Refinitiv integration as well as business areas such as CapitalMarkets, Post Trade, Technology, Data and Analytics and the Group's central functions. In line with the Group's expansion, Internal Audit's scale is expanding too with a range of highly qualified audit professionals joining the function tocomplement our outstanding existing team as we build an Internal Audit function fit for LSEG's new era. Be part of that journey!" Role Purpose Lead/oversee audits around data governance, data integrity and regulatory compliance confidently in line with the audit methodology. Develop and train the audit team on data risk and governance principles and monitor the audit team's progress. Help the audit team resolve immediate issues and call out issues and blockers to the Audit Director or Head of Audit timely. Run/oversee the audit team meetings/scrums. At times, you may have to get stuck in and help the team complete the testing/documentation depending on the team's skills. Deliver allocated audits to time, budget and manage our audit risk through compliance with methodology requirements. Complete supervisory reviews of the audit file timely and ensure quality of the file meets methodology expectations. Proactively write and share draft issues and report content to gather early feedback and ensure that final product is impactful and quality. Actively forward plan to identify hurdles in advance so that there is time to implement solutions and propose ways forward. Be the domain expert on data risk governance within the team and business. Confidently manage technology and business partners and independently run stakeholder meetings. Work with the team to keep the business partners up to date with audit progress and findings to maintain our "no surprise" approach. Work with the business to help track Audit Findings and keep the completion of Management Action Plans to time. Role Responsibilities Develops an understanding of the key risks (product, technology, data and operational risks) and risk drivers for the Data & Analytics business; and ensures that the Audit Universe accurately reflets the business operations and that the risk assessments are up to date. Leads a portfolio of audits setting standards and driving on-time delivery at each stage of the engagement lifecycle. Assess the business's data governance practices, and propose risk-based data-themed audits to provide assurance on key data management principles. Delivers core components of audit engagements in line with Internal Audit Methodology. Produces impactful audit reports influencing partners to improve the control environment. Develops and maintains productive relationships across the business and across the audit function with a view to collating and assessing business information throughout the year and update the assessments of the risks. Coaches and motivates team members on the application of the Audit methodology, data governance and management principles, technology/applications risks and controls (ITGC), and actively manages the performance of team members. Leverages standard methodology across the Audit function. Contributes to critical initiatives within Internal Audit and supports delivery of training. Minimum Requirements CISA, CISSP, Certified Data Management Professional (CDMP) or equivalent qualifications Degree or equivalent, and relevant professional qualification Recognised Internal Auditing (IIA / CIIA), Data Analytics Certificate Program or Accounting Qualification. May be Part Qualified Demonstrable experience required in assurance delivery and supervision, including experience of driving data governance and data integrity audits Deep understanding of data management tools, databases, data analytics, applicable data regulations Technology/application (ITGC) Technical Knowledge is advantageous Extensive partner management experience Experience in a fast-paced international organisation would be advantageous Strong analytical and critical thinking abilities coupled with superb communication, writing and collaboration skills Continuous improvement, and proactive, self-motivating attitude We recognize that to attract the best talent, we need to be flexible, and we are open to discussing work arrangements with you. We take hybrid approach to workplace, this role is Blended (approximately 3 days in the office). LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject . If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.
Reports to: Senior Specialist Data Product Engineer At the Aztec Group, our technology is a core component of our award-winning outsourced solutions. We are seeking a Specialist Data Product Engineer to join our Data Platform team and support Aztec in executing its innovative technology strategy, focusing on Alteryx Designer & Server. This role involves the design, implementation, and support of Alteryx solutions across the Group. The candidate will provide technical guidance, evaluate requirements, develop efficient artifacts, and maintain technical design documents. Under the mentorship of an experienced manager and with ongoing professional development, the successful candidate will become a vital part of our Data Platform team. Key responsibilities: Support business users in Alteryx development. Develop workflows and analytics solutions supporting our Alteryx Platform, including data querying, parsing, analysis, and automation. Evaluate requirements, create technical design documents, and apply Agile methodologies. Collaborate with internal teams and contractors to develop Alteryx workflows. Monitor and optimize solution performance and contribute to process improvements. Deploy new solutions and implement changes in line with Aztec's Change Management Framework. Ensure compliance with Information Security and Data Governance standards. Advocate best practices, provide training, share knowledge, and offer first-line user support. Translate business requirements into prototypes. Administer the UAT Environment and support Citizen Designers. Maintain professional knowledge of Alteryx through continuous development. Skills, knowledge, and expertise: Alteryx Designer Core Certified. Experience developing and supporting automated workflows in Alteryx Designer. Experience deploying workflows to the Production Gallery. Knowledge of database fundamentals, data design, SQL, and data warehouse concepts is advantageous. Exposure to PowerBI, Databricks, Microsoft Azure, and Profisee is a plus. Knowledge of Json, Python, XML, and R is beneficial. Experience with non-relational databases and unstructured data is advantageous. Familiarity with Azure DevOps/GitHub within an Agile environment is a plus. Ability to translate business requirements into technical documentation. Strong analytical and problem-solving skills. Good interpersonal and communication skills. Experience in Financial Services or financial reporting is an advantage. Additional information: We offer training and professional qualifications to support your development. You should be quick to learn new systems and processes and excel in building strong relationships with colleagues and clients. Occasional travel to various locations may be required to foster relationships across Group jurisdictions.
Jul 05, 2025
Full time
Reports to: Senior Specialist Data Product Engineer At the Aztec Group, our technology is a core component of our award-winning outsourced solutions. We are seeking a Specialist Data Product Engineer to join our Data Platform team and support Aztec in executing its innovative technology strategy, focusing on Alteryx Designer & Server. This role involves the design, implementation, and support of Alteryx solutions across the Group. The candidate will provide technical guidance, evaluate requirements, develop efficient artifacts, and maintain technical design documents. Under the mentorship of an experienced manager and with ongoing professional development, the successful candidate will become a vital part of our Data Platform team. Key responsibilities: Support business users in Alteryx development. Develop workflows and analytics solutions supporting our Alteryx Platform, including data querying, parsing, analysis, and automation. Evaluate requirements, create technical design documents, and apply Agile methodologies. Collaborate with internal teams and contractors to develop Alteryx workflows. Monitor and optimize solution performance and contribute to process improvements. Deploy new solutions and implement changes in line with Aztec's Change Management Framework. Ensure compliance with Information Security and Data Governance standards. Advocate best practices, provide training, share knowledge, and offer first-line user support. Translate business requirements into prototypes. Administer the UAT Environment and support Citizen Designers. Maintain professional knowledge of Alteryx through continuous development. Skills, knowledge, and expertise: Alteryx Designer Core Certified. Experience developing and supporting automated workflows in Alteryx Designer. Experience deploying workflows to the Production Gallery. Knowledge of database fundamentals, data design, SQL, and data warehouse concepts is advantageous. Exposure to PowerBI, Databricks, Microsoft Azure, and Profisee is a plus. Knowledge of Json, Python, XML, and R is beneficial. Experience with non-relational databases and unstructured data is advantageous. Familiarity with Azure DevOps/GitHub within an Agile environment is a plus. Ability to translate business requirements into technical documentation. Strong analytical and problem-solving skills. Good interpersonal and communication skills. Experience in Financial Services or financial reporting is an advantage. Additional information: We offer training and professional qualifications to support your development. You should be quick to learn new systems and processes and excel in building strong relationships with colleagues and clients. Occasional travel to various locations may be required to foster relationships across Group jurisdictions.
Select how often (in days) to receive an alert: Group Process & Assurance Manager (Fixed-term contract) Country/Region: GB Connect with Eutelsat Group Be part of a new era in communications, transforming connectivity with Eutelsat Group - the world's first GEO-LEO integrated global satellite operator. As a leader in satellite communications, we provide global connectivity solutions - connecting businesses, communities, and governments around the world. We can connect you on land, at sea, and in the air. We also deliver broadcast television channels and packages, transmitting vital news reports around the world. With Eutelsat Group You'll Get To: Pioneer the future of Space Technology Bring connectivity to remote frontiers Collaborate with customer-centric experts Embrace cultural diversity in our global team In a dynamic industry where passion drives our teams to make a difference to become the most trusted partner for global satellite connectivity, you will elevate your skills in a stretching, rewarding, and meaningful environment. At Eutelsat Group, we're united by inclusion and diversity, striving for gender balance and social responsibility, on Earth and in Space. Why Eutelsat Group? Commitment to Diversity & Inclusion: With colleagues from over 75 countries, we embrace our global DNA and are committed to creating an inclusive workplace. We take pride in being led by a female CEO, with one-third of our executive team and 60% of our board represented by women. Ways of Working That Drive Us: As "One Team," we work collaboratively towards shared goals, with customer-centricity, respect, and inclusivity as our guiding principles. Sustainability at Our Core: At Eutelsat Group, sustainability is more than just a word; it's woven into our strategy. We're dedicated to balancing social, environmental, and economic growth - both on Earth and in space. Work-Life Balance: We offer flexible schedules and hybrid work options to help you balance your personal and professional life. At Eutelsat Group, we are committed to supporting your well-being and ensuring you have the flexibility you need to succeed both at work and at home. Ready to grow with us? Apply today and help us build a more inclusive, sustainable future in the world of satellite technology. Who You Are: You are passionate about leading successful programs and managing a diverse portfolio of projects via Quality management and a project management approach and structured reporting and governance. You are detail-oriented and enjoy collaborating with multiple stakeholders to solve complex problems. You love rolling up your sleeves and making things happen. You're sparked by a fast pace, new challenges, and always have an eye on achieving business outcomes. You lead discussions, build consensus, push boundaries, and crush deadlines. What You'll Do: Reporting to the Head of Group Quality, lead and manage the cross-functional PMO portfolio of programs/projects. As a program manager, deploy the necessary methodology expertise to successful execution. Manage and support key cross-organization programs with ISO compliance, Process Assurance, and Strategic initiatives. Establish the Quality and Process PMO by portfolio management of the different projects and programs (with defined scope, objectives, and timelines) together with key stakeholders. Consolidate and present data to our senior leadership and develop a strategy to support Quality, process assurance, and continuous improvement. Manage and build relationships with key functional stakeholders. Lead on the preparation of and execution/governance scorecards and reporting. Develop PMO support to key programs with respect to reporting and data analysis. Support executive leadership in the implementation of the Quality Management System. Support internal and external audits for ISO 9001/14001/27001. What You'll Need: At least 10+ years' experience in leading successful programs, managing a diverse portfolio of projects and analytics. Strong interpersonal skills and ability to manage external stakeholders/customers and government agencies. Strong analytical skills and high proficiency in Excel (build spreadsheets, reports). Ability to analyze large volumes of data and present this in a clear and concise manner. Business transformation skills and Quality management (first time right/on time delivery). Experience in Space Tech/Satellite Telecom/Telecommunication infrastructure or Telco operator areas (desired). Excellent attention to detail. Educational background: Engineering/Business management/Economics/Finance/MBA. Professional qualification: PMP/MSP/Prince2/Agile PM/Lean Six Sigma Black Belt (desired but not essential). Where You'll Be: London, UK. The Eutelsat Group treats the protection of personal data submitted to it seriously. By submitting this application, you agree to the collection and retention of your personal data by the Eutelsat Group and acknowledge notice of, and understand the terms of Eutelsat's Privacy Policy (as amended from time to time). This role is a Eutelsat Group job opening; all of our open roles are posted on the current OneWeb and Eutelsat websites. Please note that when you are applying, your application may be seen by both teams.
Jul 05, 2025
Full time
Select how often (in days) to receive an alert: Group Process & Assurance Manager (Fixed-term contract) Country/Region: GB Connect with Eutelsat Group Be part of a new era in communications, transforming connectivity with Eutelsat Group - the world's first GEO-LEO integrated global satellite operator. As a leader in satellite communications, we provide global connectivity solutions - connecting businesses, communities, and governments around the world. We can connect you on land, at sea, and in the air. We also deliver broadcast television channels and packages, transmitting vital news reports around the world. With Eutelsat Group You'll Get To: Pioneer the future of Space Technology Bring connectivity to remote frontiers Collaborate with customer-centric experts Embrace cultural diversity in our global team In a dynamic industry where passion drives our teams to make a difference to become the most trusted partner for global satellite connectivity, you will elevate your skills in a stretching, rewarding, and meaningful environment. At Eutelsat Group, we're united by inclusion and diversity, striving for gender balance and social responsibility, on Earth and in Space. Why Eutelsat Group? Commitment to Diversity & Inclusion: With colleagues from over 75 countries, we embrace our global DNA and are committed to creating an inclusive workplace. We take pride in being led by a female CEO, with one-third of our executive team and 60% of our board represented by women. Ways of Working That Drive Us: As "One Team," we work collaboratively towards shared goals, with customer-centricity, respect, and inclusivity as our guiding principles. Sustainability at Our Core: At Eutelsat Group, sustainability is more than just a word; it's woven into our strategy. We're dedicated to balancing social, environmental, and economic growth - both on Earth and in space. Work-Life Balance: We offer flexible schedules and hybrid work options to help you balance your personal and professional life. At Eutelsat Group, we are committed to supporting your well-being and ensuring you have the flexibility you need to succeed both at work and at home. Ready to grow with us? Apply today and help us build a more inclusive, sustainable future in the world of satellite technology. Who You Are: You are passionate about leading successful programs and managing a diverse portfolio of projects via Quality management and a project management approach and structured reporting and governance. You are detail-oriented and enjoy collaborating with multiple stakeholders to solve complex problems. You love rolling up your sleeves and making things happen. You're sparked by a fast pace, new challenges, and always have an eye on achieving business outcomes. You lead discussions, build consensus, push boundaries, and crush deadlines. What You'll Do: Reporting to the Head of Group Quality, lead and manage the cross-functional PMO portfolio of programs/projects. As a program manager, deploy the necessary methodology expertise to successful execution. Manage and support key cross-organization programs with ISO compliance, Process Assurance, and Strategic initiatives. Establish the Quality and Process PMO by portfolio management of the different projects and programs (with defined scope, objectives, and timelines) together with key stakeholders. Consolidate and present data to our senior leadership and develop a strategy to support Quality, process assurance, and continuous improvement. Manage and build relationships with key functional stakeholders. Lead on the preparation of and execution/governance scorecards and reporting. Develop PMO support to key programs with respect to reporting and data analysis. Support executive leadership in the implementation of the Quality Management System. Support internal and external audits for ISO 9001/14001/27001. What You'll Need: At least 10+ years' experience in leading successful programs, managing a diverse portfolio of projects and analytics. Strong interpersonal skills and ability to manage external stakeholders/customers and government agencies. Strong analytical skills and high proficiency in Excel (build spreadsheets, reports). Ability to analyze large volumes of data and present this in a clear and concise manner. Business transformation skills and Quality management (first time right/on time delivery). Experience in Space Tech/Satellite Telecom/Telecommunication infrastructure or Telco operator areas (desired). Excellent attention to detail. Educational background: Engineering/Business management/Economics/Finance/MBA. Professional qualification: PMP/MSP/Prince2/Agile PM/Lean Six Sigma Black Belt (desired but not essential). Where You'll Be: London, UK. The Eutelsat Group treats the protection of personal data submitted to it seriously. By submitting this application, you agree to the collection and retention of your personal data by the Eutelsat Group and acknowledge notice of, and understand the terms of Eutelsat's Privacy Policy (as amended from time to time). This role is a Eutelsat Group job opening; all of our open roles are posted on the current OneWeb and Eutelsat websites. Please note that when you are applying, your application may be seen by both teams.
ROLE OVERVIEW Croud is a global, full service digital marketing agency with a unique business model that helps businesses drive sustainable growth in the new world of marketing. Croud was recently named a Sunday Times Best Place to Work for the second year in a row, and was named Performance Marketing Employer of the Year by PMW. At Croud, we unlock potential by elevating our people, clients, and communities within a rapidly advancing and complex economy. We operate as a unique scaled network of Intelligent, Creative Specialists, enabling us to deliver superior brand outcomes and unlock potential for our people, our clients and our communities. Our culture is strategically driven and inspired by a shared long-term vision. It is collaborative and connected, with a focus on continuous learning and mutual support. We are energised by future thinking, driving innovation to achieve better outcomes. We are instinctively generous, actively including and empowering our people. Above all, we are purpose-driven, committed to positively impacting our people, the planet, and our global communities. As Paid Media Account Director you will be the central strategic and operational lead for key clients across Paid Social and Paid Search. We are specifically seeking a leader whose expertise leans strongly towards Paid Search, but who is eager to embrace and drive a cross-functional role and team. You will be responsible for translating complex client objectives into innovative and effective paid media strategies, overseeing their flawless execution, and demonstrating clear ROI. This role requires a strong understanding of the client's business, a proactive approach to identifying growth opportunities, and the ability to nurture a talented team. You will be a trusted advisor to your clients and a critical link between their needs and our internal delivery capabilities, playing a vital role in the long-term success and expansion of this significant partnership. RESPONSIBILITIES Strategic Account Leadership & Proposition Application Lead paid media strategy across accounts, ensuring alignment with client business goals. Apply Croud's paid media proposition in a tailored, results-driven way. Identify growth opportunities through new channels, innovations, and platform updates. Collaborate with SEO, Creative, Analytics, and wider teams to ensure integrated marketing. Client Relationship Management & Account Growth Build strong, senior client relationships and act as their strategic advisor. Lead strategic planning, performance reviews, and growth conversations. Proactively identify and pitch organic growth opportunities that deliver client value. Anticipate challenges and manage expectations with clarity and professionalism. Team Leadership & Development Manage, mentor, and empower a team of paid media specialists. Set clear goals, delegate effectively, and support team development. Encourage continuous learning and knowledge sharing across platforms and clients. Operational Excellence & Innovation Implementation Ensure smooth execution, optimization, and reporting of all campaigns. Manage budgets with accuracy and accountability to drive ROI. Champion the use of Croud's tools, automation, and proprietary tech for efficiency Drive quality control across setup, tracking, and data integrity. Performance & Commercial Accountability Set and track KPIs that align with client objectives and commercial outcomes. Translate data into clear insights and impactful client recommendations. Manage forecasting, billing, and profitability for accounts. Build strong media partner relationships (e.g., Google, Meta) and contribute to new business pitches. PERSON SPECIFICATION Degree level education or relevant equivalent experience In-depth demonstrable experience in PPC advertising Excellent communication, organisation, and presentation skills A mathematical and analytical mind Excellent Microsoft Office skills which must include Excel, Word and PowerPoint Proven track record of working to deadlines The ability to autonomously identify opportunities, generate ideas and formulate strategies Extensive line management experience, mentoring & training Proven experience in client expectation management roles and situations, able to manage and direct client expectations COMPANY BENEFITS Croud operates a hybrid working model with a minimum of 3 days a week based in our Shrewsbury office and the remaining days from home if you wish. Croud offers a clear path to progression for all members of staff. We are committed to offering development opportunities alongside a support system of regular performance reviews. The opportunities are endless! On completion of the three-month probation period, every employee is eligible for the benefits listed on our careers site which include: Sabbatical: Paid sabbatical at 7 years with an option to take it unpaid at 5 years 25 days holiday a year Discretionary annual performance based incentive Sale commission Recruitment referrals bonus Health & Wellbeing contribution Ride to Work scheme Railcard Season Ticket loan Home office chair and home office screen Free fruit, breakfast cereals, snacks and tea & coffee in the office Enhanced Primary and Secondary family leave as well as extended Parental Leave and Shared Family Leave Life insurance and income protection Medical Cash Plan Pension Curated 3rd party learning platform as well as access to Croud Campus (our bespoke learning and development platform) IPA Membership Peer to peer recognition scheme 'bonusly' Team off-sites/regular socials Year-round holiday parties Flexible working options Day to make a difference Standard hours are from 9.00am to 5.30pm, there's flexibility if agreed in advance with your linemanagers (it may also be necessary on occasions to work outside of these hours). Croud is an equal opportunity employer and does not discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. All candidates will be assessed based on merit, qualifications and their ability to perform the requirements of the role. OUR VALUES At Croud, our vision centres around the idea of unlocking potential. We do this by elevating everyone in an inclusive and progressive culture, empowering individuals to deliver their best work. This means we build better brand outcomes, and unlock potential for our people, our clients and our communities. We live and breathe five core values that foster a culture where everyone can thrive. Our commitment to elevating each other is fundamental to both our cultural and business success. The ideal candidate will excel in and demonstrate the following: In it together - our value on integration, collaboration and outcomes Eye on the future - our value on futurism, creativity and passion Generous in spirit - our value on people, development and inclusion Do what you say - our value on integrity and accountability Make a difference - our value on purpose and impact
Jul 05, 2025
Full time
ROLE OVERVIEW Croud is a global, full service digital marketing agency with a unique business model that helps businesses drive sustainable growth in the new world of marketing. Croud was recently named a Sunday Times Best Place to Work for the second year in a row, and was named Performance Marketing Employer of the Year by PMW. At Croud, we unlock potential by elevating our people, clients, and communities within a rapidly advancing and complex economy. We operate as a unique scaled network of Intelligent, Creative Specialists, enabling us to deliver superior brand outcomes and unlock potential for our people, our clients and our communities. Our culture is strategically driven and inspired by a shared long-term vision. It is collaborative and connected, with a focus on continuous learning and mutual support. We are energised by future thinking, driving innovation to achieve better outcomes. We are instinctively generous, actively including and empowering our people. Above all, we are purpose-driven, committed to positively impacting our people, the planet, and our global communities. As Paid Media Account Director you will be the central strategic and operational lead for key clients across Paid Social and Paid Search. We are specifically seeking a leader whose expertise leans strongly towards Paid Search, but who is eager to embrace and drive a cross-functional role and team. You will be responsible for translating complex client objectives into innovative and effective paid media strategies, overseeing their flawless execution, and demonstrating clear ROI. This role requires a strong understanding of the client's business, a proactive approach to identifying growth opportunities, and the ability to nurture a talented team. You will be a trusted advisor to your clients and a critical link between their needs and our internal delivery capabilities, playing a vital role in the long-term success and expansion of this significant partnership. RESPONSIBILITIES Strategic Account Leadership & Proposition Application Lead paid media strategy across accounts, ensuring alignment with client business goals. Apply Croud's paid media proposition in a tailored, results-driven way. Identify growth opportunities through new channels, innovations, and platform updates. Collaborate with SEO, Creative, Analytics, and wider teams to ensure integrated marketing. Client Relationship Management & Account Growth Build strong, senior client relationships and act as their strategic advisor. Lead strategic planning, performance reviews, and growth conversations. Proactively identify and pitch organic growth opportunities that deliver client value. Anticipate challenges and manage expectations with clarity and professionalism. Team Leadership & Development Manage, mentor, and empower a team of paid media specialists. Set clear goals, delegate effectively, and support team development. Encourage continuous learning and knowledge sharing across platforms and clients. Operational Excellence & Innovation Implementation Ensure smooth execution, optimization, and reporting of all campaigns. Manage budgets with accuracy and accountability to drive ROI. Champion the use of Croud's tools, automation, and proprietary tech for efficiency Drive quality control across setup, tracking, and data integrity. Performance & Commercial Accountability Set and track KPIs that align with client objectives and commercial outcomes. Translate data into clear insights and impactful client recommendations. Manage forecasting, billing, and profitability for accounts. Build strong media partner relationships (e.g., Google, Meta) and contribute to new business pitches. PERSON SPECIFICATION Degree level education or relevant equivalent experience In-depth demonstrable experience in PPC advertising Excellent communication, organisation, and presentation skills A mathematical and analytical mind Excellent Microsoft Office skills which must include Excel, Word and PowerPoint Proven track record of working to deadlines The ability to autonomously identify opportunities, generate ideas and formulate strategies Extensive line management experience, mentoring & training Proven experience in client expectation management roles and situations, able to manage and direct client expectations COMPANY BENEFITS Croud operates a hybrid working model with a minimum of 3 days a week based in our Shrewsbury office and the remaining days from home if you wish. Croud offers a clear path to progression for all members of staff. We are committed to offering development opportunities alongside a support system of regular performance reviews. The opportunities are endless! On completion of the three-month probation period, every employee is eligible for the benefits listed on our careers site which include: Sabbatical: Paid sabbatical at 7 years with an option to take it unpaid at 5 years 25 days holiday a year Discretionary annual performance based incentive Sale commission Recruitment referrals bonus Health & Wellbeing contribution Ride to Work scheme Railcard Season Ticket loan Home office chair and home office screen Free fruit, breakfast cereals, snacks and tea & coffee in the office Enhanced Primary and Secondary family leave as well as extended Parental Leave and Shared Family Leave Life insurance and income protection Medical Cash Plan Pension Curated 3rd party learning platform as well as access to Croud Campus (our bespoke learning and development platform) IPA Membership Peer to peer recognition scheme 'bonusly' Team off-sites/regular socials Year-round holiday parties Flexible working options Day to make a difference Standard hours are from 9.00am to 5.30pm, there's flexibility if agreed in advance with your linemanagers (it may also be necessary on occasions to work outside of these hours). Croud is an equal opportunity employer and does not discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. All candidates will be assessed based on merit, qualifications and their ability to perform the requirements of the role. OUR VALUES At Croud, our vision centres around the idea of unlocking potential. We do this by elevating everyone in an inclusive and progressive culture, empowering individuals to deliver their best work. This means we build better brand outcomes, and unlock potential for our people, our clients and our communities. We live and breathe five core values that foster a culture where everyone can thrive. Our commitment to elevating each other is fundamental to both our cultural and business success. The ideal candidate will excel in and demonstrate the following: In it together - our value on integration, collaboration and outcomes Eye on the future - our value on futurism, creativity and passion Generous in spirit - our value on people, development and inclusion Do what you say - our value on integrity and accountability Make a difference - our value on purpose and impact
Why We Exist At Raylo, we're on a mission to accelerate the move to a circular economy. The only way customers and manufacturers will make that shift is if it's simple and cost-effective - this is where we come in. Our technology platform powers the lease-and-reuse of devices, making them more sustainable, accessible, and affordable. We're building a category-defining marketplace, making premium tech available via subscription for both consumers and businesses. With over 100,000 subscribers in the UK - and growth accelerating - we've proven the demand for a smarter, more sustainable way to access technology. Raylo is a profitable, B Corp-certified company, driven by purpose and backed by leading investors including NatWest, Channel 4 Ventures, Macquarie, Octopus Ventures, and Telefónica. We're also proud of our industry-leading customer satisfaction, with an Excellent 4.5-star Trustpilot rating from over 7,500 reviews. If you're looking to make a real impact and be part of a high-growth, mission-driven team, join us at Raylo. Together, we're not just reducing waste - we're shaping the future of technology in a way that's smarter, more sustainable, and built to last. Our Core Values Be deeply curious - We thrive on innovation through diverse approaches, views, and people. Walk in your customer's shoes - To build the best products and make the best decisions for the long term, we must figure out what our customers need, not just what they want. Focus and execute - We have a big vision, but we believe in nailing the most important problems first. Be gritty - Only gritty teams succeed. Our individual ownership, passion, and perseverance mean we're a team through thick and thin. What to Expect You'll be joining Raylo's Strategy function as a key member of the Collections Strategy team. The team's goal is to optimise payment outcomes, reduce customer risk, and deliver smarter customer experiences. Working cross-functionally with Finance, Product, Engineering and Operations, you'll play a pivotal role in building a best-in-class collections strategy that boosts collections rates and enhances overall business performance. In this role, you'll: Use data to identify frictions and optimise Raylo's collections journey. Launch and analyse strategic tests to improve customer repayment behaviour. Eventually take full ownership of Raylo's collections strategy and lead data-driven improvements across the function. In the short term (3-6 months), you'll focus on becoming fluent in our current collections landscape, building performance monitoring tools and deploying your first round of tests. In the longer term (12+ months), you'll lead strategic innovation in collections, delivering measurable impact on revenue retention and risk reduction. What You'll Do Build and implement new collections strategies through rapid experimentation and data analysis. Collaborate with teams across Raylo-including Product, Engineering, Finance, and Ops-to align strategy and execution. Use SQL and Looker to deep-dive into datasets and uncover performance insights. Define and track KPIs for collections and device recovery, using them to iterate and scale what works. Present findings and recommendations clearly to stakeholders, translating complex data into actionable insights. Stay on top of trends and best practices in risk management and fintech collections. You'll Succeed With 2-4 years' experience in analytics, credit strategy, or data science, ideally within fintech, credit, or financial services. Proven SQL proficiency and experience using BI tools (e.g., Looker, Tableau). Experience building dashboards and monitoring frameworks for performance metrics. A customer-first mindset, with the ability to break down problems and design effective solutions. Excellent communication and stakeholder engagement skills, with the ability to influence across departments. A passion for learning, testing, and owning strategies from end to end. A STEM degree or equivalent hands-on analytical experience (we're flexible on academic background for the right skillset). We're not looking for you to meet every point on this job description, please still get in touch if you think you could add value and do your best work here at Raylo. We'd love to have a chat and see if you could be a great fit. Opportunities & Benefits We are continuously improving and listening to our quarterly employee surveys to provide the best opportunities and benefits for our employees. Share in Raylo's success - Stock options for all employees Get the latest tech - Exclusive Raylo device lease for employees 33 days off, your way - 25 days + 8 bank holidays with full flexibility to use on the days that mean the most to you Invest in your growth - L&D budget to support the skills you value Fast-track your career - Two performance reviews a year Family-first policies - 5 months full pay for primary caregivers, 1 month for secondary caregivers Save big on childcare - Workplace nursery scheme for major cost savings Perks on perks - Perkbox membership with discounts & wellbeing benefits Good times, guaranteed - Optional quarterly socials, plus summer & Christmas parties Hiring Process What's next? Once you submit your application, our Talent Team will contact you if you have been shortlisted for the role within 2 weeks. We set an exceptionally high bar at Raylo, and in return, we will aim to give you the best candidate experience possible. If there's anything we can do to make your application process easier for you, because of disability, neurodiversity or any other personal reason, please let us know. Stage 1: Talent Screening (30 minutes) Stage 2: Hiring Manager Interview (45 minutes), followed by a take-home SQL test (60 minutes) Stage 3: Interview with the VP of Strategy (30 minutes) Stage 4: On-site: Case Study (60 minutes) & Values-based Interview (45 minutes) Stage 5: Co-founder Final (45 minutes) As an FCA-regulated business, we conduct background checks (DBS and AML) on all successful candidates who are offered a position at Raylo during the onboarding process. Diversity & Inclusion at Raylo At Raylo, we celebrate diversity and are committed to creating an inclusive workplace where everyone can thrive. We welcome people of all backgrounds, experiences, and perspectives, believing they make us stronger.
Jul 05, 2025
Full time
Why We Exist At Raylo, we're on a mission to accelerate the move to a circular economy. The only way customers and manufacturers will make that shift is if it's simple and cost-effective - this is where we come in. Our technology platform powers the lease-and-reuse of devices, making them more sustainable, accessible, and affordable. We're building a category-defining marketplace, making premium tech available via subscription for both consumers and businesses. With over 100,000 subscribers in the UK - and growth accelerating - we've proven the demand for a smarter, more sustainable way to access technology. Raylo is a profitable, B Corp-certified company, driven by purpose and backed by leading investors including NatWest, Channel 4 Ventures, Macquarie, Octopus Ventures, and Telefónica. We're also proud of our industry-leading customer satisfaction, with an Excellent 4.5-star Trustpilot rating from over 7,500 reviews. If you're looking to make a real impact and be part of a high-growth, mission-driven team, join us at Raylo. Together, we're not just reducing waste - we're shaping the future of technology in a way that's smarter, more sustainable, and built to last. Our Core Values Be deeply curious - We thrive on innovation through diverse approaches, views, and people. Walk in your customer's shoes - To build the best products and make the best decisions for the long term, we must figure out what our customers need, not just what they want. Focus and execute - We have a big vision, but we believe in nailing the most important problems first. Be gritty - Only gritty teams succeed. Our individual ownership, passion, and perseverance mean we're a team through thick and thin. What to Expect You'll be joining Raylo's Strategy function as a key member of the Collections Strategy team. The team's goal is to optimise payment outcomes, reduce customer risk, and deliver smarter customer experiences. Working cross-functionally with Finance, Product, Engineering and Operations, you'll play a pivotal role in building a best-in-class collections strategy that boosts collections rates and enhances overall business performance. In this role, you'll: Use data to identify frictions and optimise Raylo's collections journey. Launch and analyse strategic tests to improve customer repayment behaviour. Eventually take full ownership of Raylo's collections strategy and lead data-driven improvements across the function. In the short term (3-6 months), you'll focus on becoming fluent in our current collections landscape, building performance monitoring tools and deploying your first round of tests. In the longer term (12+ months), you'll lead strategic innovation in collections, delivering measurable impact on revenue retention and risk reduction. What You'll Do Build and implement new collections strategies through rapid experimentation and data analysis. Collaborate with teams across Raylo-including Product, Engineering, Finance, and Ops-to align strategy and execution. Use SQL and Looker to deep-dive into datasets and uncover performance insights. Define and track KPIs for collections and device recovery, using them to iterate and scale what works. Present findings and recommendations clearly to stakeholders, translating complex data into actionable insights. Stay on top of trends and best practices in risk management and fintech collections. You'll Succeed With 2-4 years' experience in analytics, credit strategy, or data science, ideally within fintech, credit, or financial services. Proven SQL proficiency and experience using BI tools (e.g., Looker, Tableau). Experience building dashboards and monitoring frameworks for performance metrics. A customer-first mindset, with the ability to break down problems and design effective solutions. Excellent communication and stakeholder engagement skills, with the ability to influence across departments. A passion for learning, testing, and owning strategies from end to end. A STEM degree or equivalent hands-on analytical experience (we're flexible on academic background for the right skillset). We're not looking for you to meet every point on this job description, please still get in touch if you think you could add value and do your best work here at Raylo. We'd love to have a chat and see if you could be a great fit. Opportunities & Benefits We are continuously improving and listening to our quarterly employee surveys to provide the best opportunities and benefits for our employees. Share in Raylo's success - Stock options for all employees Get the latest tech - Exclusive Raylo device lease for employees 33 days off, your way - 25 days + 8 bank holidays with full flexibility to use on the days that mean the most to you Invest in your growth - L&D budget to support the skills you value Fast-track your career - Two performance reviews a year Family-first policies - 5 months full pay for primary caregivers, 1 month for secondary caregivers Save big on childcare - Workplace nursery scheme for major cost savings Perks on perks - Perkbox membership with discounts & wellbeing benefits Good times, guaranteed - Optional quarterly socials, plus summer & Christmas parties Hiring Process What's next? Once you submit your application, our Talent Team will contact you if you have been shortlisted for the role within 2 weeks. We set an exceptionally high bar at Raylo, and in return, we will aim to give you the best candidate experience possible. If there's anything we can do to make your application process easier for you, because of disability, neurodiversity or any other personal reason, please let us know. Stage 1: Talent Screening (30 minutes) Stage 2: Hiring Manager Interview (45 minutes), followed by a take-home SQL test (60 minutes) Stage 3: Interview with the VP of Strategy (30 minutes) Stage 4: On-site: Case Study (60 minutes) & Values-based Interview (45 minutes) Stage 5: Co-founder Final (45 minutes) As an FCA-regulated business, we conduct background checks (DBS and AML) on all successful candidates who are offered a position at Raylo during the onboarding process. Diversity & Inclusion at Raylo At Raylo, we celebrate diversity and are committed to creating an inclusive workplace where everyone can thrive. We welcome people of all backgrounds, experiences, and perspectives, believing they make us stronger.
Who we are UniQuest, part of Keystone Education Group, is the leading student recruitment technology and services provider to higher education. Based in the UK and founded in 2013, we partner with higher education institutions to improve student engagement from first enquiry to enrolment. We offer a comprehensive platform solution, an expert workforce, and data-led processes to engage students globally. With over 250 team members across four international offices, we foster a culture of ownership and flexibility, supporting career growth and focusing on tech-enabled, people-driven, and process powered solutions. Altogether with Keystone we are more than 800+ people, underpinned by a successful student demand generation business with over 5,500 global university partners and 110 million student visitors to our websites annually. What are we looking for An experienced product manager who is driven to take our prediction model to the next level. Your passion for AI and ML will mean that you are driven to transform the student journey with your innovative approach. What you'll be doing You will lead the development of machine learning models that forecast a student's suitability and likelihood to enrol in a specific study program. You will also drive the creation of intelligent recommendation engines that suggest the next best action to support and encourage each student's journey - whether it's a personalised email, a tailored message, or a human follow-up - generated dynamically using Generative AI. You will work closely with data scientists, machine learning engineers, and operational teams to build, launch, and optimise these models and systems, making them a core part of how we support students globally. What are you responsible for Define the vision, strategy, and roadmap for predictive models and AI-driven engagement tools. Work with data teams to design models that predict student-program fit and likelihood of enrolment, using demographic data and behavioural activity across our platforms. Lead the development of recommendation engines that suggest personalised next actions, leveraging Generative AI for communication outputs. Partner with engineering and operations teams to integrate models into workflows and ensure seamless operationalisation. Establish clear KPIs to measure model accuracy, engagement impact, and enrolment outcomes, and continuously drive improvements. Ensure all AI-driven activities are compliant with data privacy and ethical standards. Translate complex machine learning concepts into actionable features and tools for business users. Regularly collaborate with marketing, enrolment, and student advisory teams to align AI-driven actions with real-world student needs. What you'll have 5+ years of product management experience, including at least 2 years working directly with machine learning or predictive analytics products. Strong understanding of predictive modelling, recommendation systems, and Generative AI applications. Experience operationalising machine learning products into customer-facing workflows. Proven ability to work cross-functionally with data science, engineering, and business operations teams. Excellent problem-solving, analytical, and communication skills. A passion for using AI to meaningfully improve the student decision-making journey. What is nice to have Experience in education technology, marketing automation, CRM platforms, or enrolment services. Knowledge of ethical AI, privacy considerations, and responsible data use. Experience building and scaling products in a startup or fast-moving environment. What you'll get To lead and develop the model to significantly impact the way we operate across the business To enable new products and services to unlock new revenue streams The ability to implement innovative solutions that take our services to the next level. At UniQuest, we strive to create a fantastic workplace where employees feel engaged and supported. We take various steps to ensure our team can excel in their roles and seize new opportunities. In exchange for helping us do business in the right way we have a rewards package that includes your salary, a company performance-based bonus and other nice things like an extra 3 days off at Christmas. At UniQuest, we believe in having a diverse team at all levels of the company. We welcome applications from everyone, no matter their background. Our Equal Opportunities Policy is here to help everyone who works with us reach their full potential. We want to make sure that all the talents and resources of our team are fully utilised to create a workplace with opportunities for everyone. Please send us your application, in English, by hitting the button "Apply here!". This is a fully remote role with occasional travel to campus for partner meetings or company events. Keystone is an equal-opportunity employer. We celebrate diversity and are deeply committed to fostering an inclusive environment for all employees.
Jul 05, 2025
Full time
Who we are UniQuest, part of Keystone Education Group, is the leading student recruitment technology and services provider to higher education. Based in the UK and founded in 2013, we partner with higher education institutions to improve student engagement from first enquiry to enrolment. We offer a comprehensive platform solution, an expert workforce, and data-led processes to engage students globally. With over 250 team members across four international offices, we foster a culture of ownership and flexibility, supporting career growth and focusing on tech-enabled, people-driven, and process powered solutions. Altogether with Keystone we are more than 800+ people, underpinned by a successful student demand generation business with over 5,500 global university partners and 110 million student visitors to our websites annually. What are we looking for An experienced product manager who is driven to take our prediction model to the next level. Your passion for AI and ML will mean that you are driven to transform the student journey with your innovative approach. What you'll be doing You will lead the development of machine learning models that forecast a student's suitability and likelihood to enrol in a specific study program. You will also drive the creation of intelligent recommendation engines that suggest the next best action to support and encourage each student's journey - whether it's a personalised email, a tailored message, or a human follow-up - generated dynamically using Generative AI. You will work closely with data scientists, machine learning engineers, and operational teams to build, launch, and optimise these models and systems, making them a core part of how we support students globally. What are you responsible for Define the vision, strategy, and roadmap for predictive models and AI-driven engagement tools. Work with data teams to design models that predict student-program fit and likelihood of enrolment, using demographic data and behavioural activity across our platforms. Lead the development of recommendation engines that suggest personalised next actions, leveraging Generative AI for communication outputs. Partner with engineering and operations teams to integrate models into workflows and ensure seamless operationalisation. Establish clear KPIs to measure model accuracy, engagement impact, and enrolment outcomes, and continuously drive improvements. Ensure all AI-driven activities are compliant with data privacy and ethical standards. Translate complex machine learning concepts into actionable features and tools for business users. Regularly collaborate with marketing, enrolment, and student advisory teams to align AI-driven actions with real-world student needs. What you'll have 5+ years of product management experience, including at least 2 years working directly with machine learning or predictive analytics products. Strong understanding of predictive modelling, recommendation systems, and Generative AI applications. Experience operationalising machine learning products into customer-facing workflows. Proven ability to work cross-functionally with data science, engineering, and business operations teams. Excellent problem-solving, analytical, and communication skills. A passion for using AI to meaningfully improve the student decision-making journey. What is nice to have Experience in education technology, marketing automation, CRM platforms, or enrolment services. Knowledge of ethical AI, privacy considerations, and responsible data use. Experience building and scaling products in a startup or fast-moving environment. What you'll get To lead and develop the model to significantly impact the way we operate across the business To enable new products and services to unlock new revenue streams The ability to implement innovative solutions that take our services to the next level. At UniQuest, we strive to create a fantastic workplace where employees feel engaged and supported. We take various steps to ensure our team can excel in their roles and seize new opportunities. In exchange for helping us do business in the right way we have a rewards package that includes your salary, a company performance-based bonus and other nice things like an extra 3 days off at Christmas. At UniQuest, we believe in having a diverse team at all levels of the company. We welcome applications from everyone, no matter their background. Our Equal Opportunities Policy is here to help everyone who works with us reach their full potential. We want to make sure that all the talents and resources of our team are fully utilised to create a workplace with opportunities for everyone. Please send us your application, in English, by hitting the button "Apply here!". This is a fully remote role with occasional travel to campus for partner meetings or company events. Keystone is an equal-opportunity employer. We celebrate diversity and are deeply committed to fostering an inclusive environment for all employees.
At Flui Technologies we are all about progression and constantly challenging and developing ourselves as individuals and as a company. We have been providing business critical solutions to customers in the utilities sector for over 20 years. We deliver scalable and reliable transactional, data handling and analytics solutions. As a company we are committed to meeting and exceeding our customers' expectations such that we are the first choice for continuing to provide services to them in the long term. We champion 'Growth from Within', both for individuals to challenge themselves to grow, seize opportunities and enjoy continuous development, whilst also investing in our demonstrable talent as the future leaders of our business and industry. Flui Technologies is part of the Jonas Software Operating Group within Constellation Software Inc. The Jonas Group are the leading provider of enterprise full-service software solutions to a number of vertical markets including the following hospitality focused industries: Education, Foodservices, Leisure, Club, and Attractions. Jonas has over 60,000 customers, in over 17 countries worldwide. Jonas' focus is on creating long term relationships with our customers and ensuring we meet and exceed their software and service needs. WHAT YOU'LL BE DOING Reporting to the Delivery, Quality and Control Manager, the QA Test Lead will play a key role within our Research, Development, and Product function. We are seeking a dedicated and proactive individual with a passion for quality to take on this rewarding and dynamic role. As QA Test Lead, you will oversee the testing lifecycle across projects, providing leadership and direction to the test team to ensure delivery of high-quality products that align with customer expectations. This role is integral to maintaining software excellence and upholding testing best practices. You will collaborate closely with Product Managers and Product Owners to review and translate business requirements into effective test strategies, contributing to the overall success of our development initiatives. ROLE RESPONSIBILTILES Key Responsibilities: Responsibilities will include: Collaborate with Product Managers and Product Owners to gain a thorough understanding of business and functional requirements Lead and organise the junior QA team across multiple projects, prioritising tasks and delegating work effectively to meet deadlines Monitor and track testing progress, identifying and resolving blockers to ensure timely delivery Serve as the first point of escalation for the junior QA team, providing guidance and support on complex issues Partner with Product Managers to triage and investigate production issues, ensuring swift resolution Prepare comprehensive test reports and present findings to senior stakeholders Identify skill gaps within the QA team and collaborate with management to support professional development and training initiatives Develop and maintain test scripts based on detailed business requirements and user stories Create, manage, and update test data to support various test scenarios Execute test cases, accurately document results, and maintain evidence within the project management system Log, track, and verify defects in the project management tool, including documenting fixes and collaborating with developers to validate resolutions Work closely with development teams to clarify bug behaviour and expected outcomes Manage and prioritise tasks across concurrent projects, ensuring efficient use of time and resources Maintain flexibility to work on multiple projects simultaneously in a fast-paced, deadline-driven environment. Key Skills & Experience: Knowledge of the industry in which Flui operates (Utility industry market messaging and orchestration/Smart meter messaging and management/DCC Adaptor) is essential for this role as is the willingness to adapt and stay current with continuing industry change Extensive experience in Software Testing Experience of hiring, mentoring and developing a QA team Experience of being a first point of contact for clients and stakeholders Experience in developing comprehensive Test Plans for Software Projects Experience in creating and presenting QA reports to management Experience in manual testing of mobile, web and desktop applications Knowledge of the software development lifecycle Understanding in black box test techniques Experience of QA tracking systems such as Azure DevOps or similar Experience of producing test cases, test scripts, and test data based upon business requirements Microsoft Office experience, particularly Excel and Word Intermediate experience in using SQL. Personal Attributes: Leadership Skills: Confident leading a team, delegating tasks, and mentoring junior testers effectively Detail-Oriented: Demonstrates precision and accuracy in testing activities, ensuring high-quality deliverables Analytical Thinker: Strong problem-solving skills with the ability to break down complex issues into manageable components Proactive Attitude: Takes initiative to identify potential issues and suggest improvements before they become problems Excellent Communicator: Able to convey technical concepts clearly to both technical and non-technical stakeholders Customer-Focused: Keeps the end-user experience top of mind when designing and executing test cases Adaptable: Thrives in dynamic environments and adjusts quickly to shifting priorities or changes in project scope. Other desirable but not essential experience: Advanced Software Testing qualification (above ISTQB Foundation) Understanding of test automation frameworks Experience of liaising with stakeholders regarding production issues. WHY JONAS SOFTWARE? Be part of a dynamic and innovative global organisation Competitive compensation and benefits package Opportunities for career growth within our expansive portfolio Join a collaborative environment that champions diversity, equity, and inclusion, creating a space where everyone can excel. WHAT OUR EMPLOYEES SAY ABOUT US See what our employees say about us in the highlights video from our Jonas Annual Business Awards 2023 and our 'Every Person Matters' video from our Jonas Annual Business Awards 2024 ADDITIONAL INFORMATION LOCATION Remote (ability to travel, sometimes at short notice) The position is based in the UK SALARY BENEFITS 25 days annual leave 10 days rolling sick plan, including extended illness pay Pension 5% EE and 4% ER (increases after 3 years to a max of 6%) Life Assurance 4x base salary Private Health Insurance Option to join the CSI Employee Share Purchase Scheme Personal Travel Insurance Cycle to Work scheme Discounted gym membership Discounted high street retailer scheme. MUCH MORE THAN A BENEFIT Internal Mentor programme Employee Assistance Program (EAP) and Mental Health First Aiders to support you Jonas Europe & Jonas Global networking events (JABAs, GROW, JSA). Join communities, build networks and collaborate with your colleagues across the Global Group. OUR DEIB COMMITMENT Our people define us and, at Jonas, we believe that diversity in all its forms enriches our organisation and drives innovation. We actively seek to create an environment where all employees feel valued, heard, and empowered to contribute their best work. We do not discriminate on the basis of any protected characteristic and are dedicated to providing equal opportunities for all. Come and be part of a team where your unique background and experiences are celebrated! We strongly encourage applications from candidates of all backgrounds, including those from underrepresented groups such as women, ethnic minorities, people with disabilities, and LGBTQ+ individuals and we are committed to creating an interview and hiring process that is accessible and inclusive for everyone. FLEX WORKS CULTURE Here at Jonas Software UK & Europe, we see flexibility as a game-changer. We truly believe that working flexibly together helps to increase our innovation, growth and productivity, as well as supports our employees' wellbeing and helps to provide great places to work. For most roles, the following types of flexibility are usually possible: working location, number of hours/days worked, different start and finishing times, flexible lunch break arrangements, agreed core hours, flexible hours, an element of working from home, compressed hours. Many of our employees work flexibly in many different ways, including part-time. Please talk to us at interview about the flexibility you need. We can't promise to give you exactly what you want, but we do promise not to judge you for asking. Business Unit: Flui Tech - UK Scheduled Weekly Hours: 37.5 Job Description: QA Test Lead ABOUT US At Flui Technologies we are all about progression and constantly challenging and developing ourselves as individuals and as a company . click apply for full job details
Jul 05, 2025
Full time
At Flui Technologies we are all about progression and constantly challenging and developing ourselves as individuals and as a company. We have been providing business critical solutions to customers in the utilities sector for over 20 years. We deliver scalable and reliable transactional, data handling and analytics solutions. As a company we are committed to meeting and exceeding our customers' expectations such that we are the first choice for continuing to provide services to them in the long term. We champion 'Growth from Within', both for individuals to challenge themselves to grow, seize opportunities and enjoy continuous development, whilst also investing in our demonstrable talent as the future leaders of our business and industry. Flui Technologies is part of the Jonas Software Operating Group within Constellation Software Inc. The Jonas Group are the leading provider of enterprise full-service software solutions to a number of vertical markets including the following hospitality focused industries: Education, Foodservices, Leisure, Club, and Attractions. Jonas has over 60,000 customers, in over 17 countries worldwide. Jonas' focus is on creating long term relationships with our customers and ensuring we meet and exceed their software and service needs. WHAT YOU'LL BE DOING Reporting to the Delivery, Quality and Control Manager, the QA Test Lead will play a key role within our Research, Development, and Product function. We are seeking a dedicated and proactive individual with a passion for quality to take on this rewarding and dynamic role. As QA Test Lead, you will oversee the testing lifecycle across projects, providing leadership and direction to the test team to ensure delivery of high-quality products that align with customer expectations. This role is integral to maintaining software excellence and upholding testing best practices. You will collaborate closely with Product Managers and Product Owners to review and translate business requirements into effective test strategies, contributing to the overall success of our development initiatives. ROLE RESPONSIBILTILES Key Responsibilities: Responsibilities will include: Collaborate with Product Managers and Product Owners to gain a thorough understanding of business and functional requirements Lead and organise the junior QA team across multiple projects, prioritising tasks and delegating work effectively to meet deadlines Monitor and track testing progress, identifying and resolving blockers to ensure timely delivery Serve as the first point of escalation for the junior QA team, providing guidance and support on complex issues Partner with Product Managers to triage and investigate production issues, ensuring swift resolution Prepare comprehensive test reports and present findings to senior stakeholders Identify skill gaps within the QA team and collaborate with management to support professional development and training initiatives Develop and maintain test scripts based on detailed business requirements and user stories Create, manage, and update test data to support various test scenarios Execute test cases, accurately document results, and maintain evidence within the project management system Log, track, and verify defects in the project management tool, including documenting fixes and collaborating with developers to validate resolutions Work closely with development teams to clarify bug behaviour and expected outcomes Manage and prioritise tasks across concurrent projects, ensuring efficient use of time and resources Maintain flexibility to work on multiple projects simultaneously in a fast-paced, deadline-driven environment. Key Skills & Experience: Knowledge of the industry in which Flui operates (Utility industry market messaging and orchestration/Smart meter messaging and management/DCC Adaptor) is essential for this role as is the willingness to adapt and stay current with continuing industry change Extensive experience in Software Testing Experience of hiring, mentoring and developing a QA team Experience of being a first point of contact for clients and stakeholders Experience in developing comprehensive Test Plans for Software Projects Experience in creating and presenting QA reports to management Experience in manual testing of mobile, web and desktop applications Knowledge of the software development lifecycle Understanding in black box test techniques Experience of QA tracking systems such as Azure DevOps or similar Experience of producing test cases, test scripts, and test data based upon business requirements Microsoft Office experience, particularly Excel and Word Intermediate experience in using SQL. Personal Attributes: Leadership Skills: Confident leading a team, delegating tasks, and mentoring junior testers effectively Detail-Oriented: Demonstrates precision and accuracy in testing activities, ensuring high-quality deliverables Analytical Thinker: Strong problem-solving skills with the ability to break down complex issues into manageable components Proactive Attitude: Takes initiative to identify potential issues and suggest improvements before they become problems Excellent Communicator: Able to convey technical concepts clearly to both technical and non-technical stakeholders Customer-Focused: Keeps the end-user experience top of mind when designing and executing test cases Adaptable: Thrives in dynamic environments and adjusts quickly to shifting priorities or changes in project scope. Other desirable but not essential experience: Advanced Software Testing qualification (above ISTQB Foundation) Understanding of test automation frameworks Experience of liaising with stakeholders regarding production issues. WHY JONAS SOFTWARE? Be part of a dynamic and innovative global organisation Competitive compensation and benefits package Opportunities for career growth within our expansive portfolio Join a collaborative environment that champions diversity, equity, and inclusion, creating a space where everyone can excel. WHAT OUR EMPLOYEES SAY ABOUT US See what our employees say about us in the highlights video from our Jonas Annual Business Awards 2023 and our 'Every Person Matters' video from our Jonas Annual Business Awards 2024 ADDITIONAL INFORMATION LOCATION Remote (ability to travel, sometimes at short notice) The position is based in the UK SALARY BENEFITS 25 days annual leave 10 days rolling sick plan, including extended illness pay Pension 5% EE and 4% ER (increases after 3 years to a max of 6%) Life Assurance 4x base salary Private Health Insurance Option to join the CSI Employee Share Purchase Scheme Personal Travel Insurance Cycle to Work scheme Discounted gym membership Discounted high street retailer scheme. MUCH MORE THAN A BENEFIT Internal Mentor programme Employee Assistance Program (EAP) and Mental Health First Aiders to support you Jonas Europe & Jonas Global networking events (JABAs, GROW, JSA). Join communities, build networks and collaborate with your colleagues across the Global Group. OUR DEIB COMMITMENT Our people define us and, at Jonas, we believe that diversity in all its forms enriches our organisation and drives innovation. We actively seek to create an environment where all employees feel valued, heard, and empowered to contribute their best work. We do not discriminate on the basis of any protected characteristic and are dedicated to providing equal opportunities for all. Come and be part of a team where your unique background and experiences are celebrated! We strongly encourage applications from candidates of all backgrounds, including those from underrepresented groups such as women, ethnic minorities, people with disabilities, and LGBTQ+ individuals and we are committed to creating an interview and hiring process that is accessible and inclusive for everyone. FLEX WORKS CULTURE Here at Jonas Software UK & Europe, we see flexibility as a game-changer. We truly believe that working flexibly together helps to increase our innovation, growth and productivity, as well as supports our employees' wellbeing and helps to provide great places to work. For most roles, the following types of flexibility are usually possible: working location, number of hours/days worked, different start and finishing times, flexible lunch break arrangements, agreed core hours, flexible hours, an element of working from home, compressed hours. Many of our employees work flexibly in many different ways, including part-time. Please talk to us at interview about the flexibility you need. We can't promise to give you exactly what you want, but we do promise not to judge you for asking. Business Unit: Flui Tech - UK Scheduled Weekly Hours: 37.5 Job Description: QA Test Lead ABOUT US At Flui Technologies we are all about progression and constantly challenging and developing ourselves as individuals and as a company . click apply for full job details
Job Details Salary: Competitive per annum Hours: 37.5 per week, Monday to Friday Location: Hybrid, 3 days a week in our VHQ, Crawley Contract: 6 month secondment / FTC Closing Date: 7th July 2025 In a nutshell At Virgin Atlantic, we are committed to ensuring that our workforce is strategically aligned with our business goals. We are looking for a visionary leader to join our Partnering and Performance team as the Senior Manager - Strategic Workforce Planning. This role is key to leading the strategic workforce planning team and organisational design strategy, ensuring we are resourced effectively to drive growth, efficiency, and innovation. As the Senior Manager - Strategic Workforce Planning, you will lead the strategic workforce planning team and organisational design strategy across whole of Virgin Atlantic. You will ensure that we are resourced in the most effective way and have structures in place that drive growth, efficiency, and innovation not only in the short to medium term but also long term in line with company strategy. You will work closely with business leaders, Finance, Data & Insight teams, and other key stakeholders to shape, advise, and identify opportunities to continually optimise our structures and performance. Day to day Lead the strategic planning and execution of the annual budget, reforecast, and organisational design health-check process, ensuring alignment with business objectives. Define and drive key organisational metrics to benchmark and analyse structural effectiveness, including spans and layers, workforce composition, and overall organisational health. Develop and govern a proactive headcount management strategy, ensuring the organisation remains optimally structured to achieve its strategic goals efficiently and sustainably. Deliver executive-level insights and recommendations on organisational design trends, providing data-driven analysis on structure, efficiency, and impact on business performance. Serve as the organisation's authority on structural design, maintaining deep expertise on the approved operating model and influencing senior leadership in shaping a future-fit organisation. Integrate external market intelligence with internal workforce analytics to anticipate and define short- and long-term workforce requirements. Advise and influence leadership on critical workforce composition, skills, and capabilities, ensuring the organisation is optimally structured to execute its strategic vision. Lead workforce forecasting efforts to enable long-term success and establish a unified, strategic approach to workforce planning. Champion diversity as a fundamental pillar of workforce planning, embedding inclusive strategies to future-proof the organisation and drive innovation, resilience, and market leadership. Lead cross-functional collaboration with People Partners, Employee Relations, Industrial Relations, Recruitment, and Legal to ensure all people change projects are expertly delivered. Continuously evaluate and refine workforce planning and organisational design processes to ensure efficiency and leader satisfaction. Provide thought leadership on the future of work, ensuring that we are horizon scanning and leading the way in innovative HR practices. Lead the Organisational Design team, providing expert counsel and ensuring high performance through effective performance management and development. About you Educated to degree level with relevant professional qualifications (e.g., CIPD Level 7) or equivalent experience. Proven experience in a senior workforce planning role within a complex, matrixed organisation managing competing priorities with compliance, governance and budgetary accountability. In-depth experience in supporting and partnering with business leaders to drive organisational performance through structural design. Evidence of leveraging data and insights to shape strategy and measure impact utilising PowerBI, Microsoft Excel, and PowerPoint. Numerate and highly competent analytical skills with experience in headcount control and reporting. Evidence of excellent communication, influencing, and interpersonal skills. Working confidently and credibly with senior managers/leaders, forming strong personal relationships. Experience of strong coaching and advisory capability across all levels of leadership to simplify complex problems and solutions into succinct presentations and narratives. Management experience ideally within aviation industry. Our recipe for leadership At Virgin Atlantic, our leaders empower teams to thrive through collaboration, innovation, and excellence. Explore our Leadership Recipe and discover the 20 core ingredients that define what it means to lead with us, driving our mission to be the most loved travel company and achieve sustainable profit. Want to learn more? Click here Be yourself Our customers come from all walks of life and so do our colleagues. That's why we're proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong. To make your journey with us accessible and individual to you, we encourage you to let us know if you'd like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, ( ) feeling confident that we've got your individual considerations covered.
Jul 04, 2025
Full time
Job Details Salary: Competitive per annum Hours: 37.5 per week, Monday to Friday Location: Hybrid, 3 days a week in our VHQ, Crawley Contract: 6 month secondment / FTC Closing Date: 7th July 2025 In a nutshell At Virgin Atlantic, we are committed to ensuring that our workforce is strategically aligned with our business goals. We are looking for a visionary leader to join our Partnering and Performance team as the Senior Manager - Strategic Workforce Planning. This role is key to leading the strategic workforce planning team and organisational design strategy, ensuring we are resourced effectively to drive growth, efficiency, and innovation. As the Senior Manager - Strategic Workforce Planning, you will lead the strategic workforce planning team and organisational design strategy across whole of Virgin Atlantic. You will ensure that we are resourced in the most effective way and have structures in place that drive growth, efficiency, and innovation not only in the short to medium term but also long term in line with company strategy. You will work closely with business leaders, Finance, Data & Insight teams, and other key stakeholders to shape, advise, and identify opportunities to continually optimise our structures and performance. Day to day Lead the strategic planning and execution of the annual budget, reforecast, and organisational design health-check process, ensuring alignment with business objectives. Define and drive key organisational metrics to benchmark and analyse structural effectiveness, including spans and layers, workforce composition, and overall organisational health. Develop and govern a proactive headcount management strategy, ensuring the organisation remains optimally structured to achieve its strategic goals efficiently and sustainably. Deliver executive-level insights and recommendations on organisational design trends, providing data-driven analysis on structure, efficiency, and impact on business performance. Serve as the organisation's authority on structural design, maintaining deep expertise on the approved operating model and influencing senior leadership in shaping a future-fit organisation. Integrate external market intelligence with internal workforce analytics to anticipate and define short- and long-term workforce requirements. Advise and influence leadership on critical workforce composition, skills, and capabilities, ensuring the organisation is optimally structured to execute its strategic vision. Lead workforce forecasting efforts to enable long-term success and establish a unified, strategic approach to workforce planning. Champion diversity as a fundamental pillar of workforce planning, embedding inclusive strategies to future-proof the organisation and drive innovation, resilience, and market leadership. Lead cross-functional collaboration with People Partners, Employee Relations, Industrial Relations, Recruitment, and Legal to ensure all people change projects are expertly delivered. Continuously evaluate and refine workforce planning and organisational design processes to ensure efficiency and leader satisfaction. Provide thought leadership on the future of work, ensuring that we are horizon scanning and leading the way in innovative HR practices. Lead the Organisational Design team, providing expert counsel and ensuring high performance through effective performance management and development. About you Educated to degree level with relevant professional qualifications (e.g., CIPD Level 7) or equivalent experience. Proven experience in a senior workforce planning role within a complex, matrixed organisation managing competing priorities with compliance, governance and budgetary accountability. In-depth experience in supporting and partnering with business leaders to drive organisational performance through structural design. Evidence of leveraging data and insights to shape strategy and measure impact utilising PowerBI, Microsoft Excel, and PowerPoint. Numerate and highly competent analytical skills with experience in headcount control and reporting. Evidence of excellent communication, influencing, and interpersonal skills. Working confidently and credibly with senior managers/leaders, forming strong personal relationships. Experience of strong coaching and advisory capability across all levels of leadership to simplify complex problems and solutions into succinct presentations and narratives. Management experience ideally within aviation industry. Our recipe for leadership At Virgin Atlantic, our leaders empower teams to thrive through collaboration, innovation, and excellence. Explore our Leadership Recipe and discover the 20 core ingredients that define what it means to lead with us, driving our mission to be the most loved travel company and achieve sustainable profit. Want to learn more? Click here Be yourself Our customers come from all walks of life and so do our colleagues. That's why we're proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong. To make your journey with us accessible and individual to you, we encourage you to let us know if you'd like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, ( ) feeling confident that we've got your individual considerations covered.
Select how often (in days) to receive an alert: Productivity and Training Manager Department: CUSTOMER SERVICES City: London Location: GB At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today. We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities. JOB PURPOSE As Productivity & Training Manager at Burberry, you will drive performance improvements across our Global Regional Centre network through ownership of the Management Information strategy, ensuring timely, accurate, and actionable reporting. The role also leads Customer Service Analytics, transforming data into insights that support customer-centric decisions across the business and drives revenue. In addition, this position develops and delivers global training programs to equip our customer service teams with the skills and knowledge needed to provide exceptional customer experiences. This Productivity & Training Manager role is offered on a full time, permanent basis and will be based in our Horseferry House, London office for 3/4 days per week. RESPONSIBILITIES Productivity & Performance Own and enhance the global MI strategy with timely, accurate reporting Analyse KPIs and performance trends to identify opportunities for improvement Partner with Regional Managers on initiatives to boost efficiency, quality, and consistency Lead NPS strategy to drive impactful customer experience outcomes Data & Insights Lead the Customer Service Analytics team, transforming data into actionable insights Develop data-driven narratives to inform strategy and highlight customer needs Enhance self-service reporting tools and foster a customer-centric data culture Recognition Program Collaborate with Reward and Senior Managers to deliver an effective recognition programme Provide accurate monthly performance data to support reward Training & Development Develop and implement a global training strategy aligned with service excellence Deliver onboarding, upskilling, and coaching programs to meet luxury service standards Align training with QA feedback and performance metrics Oversee content creation and weekly adherence monitoring internally Inspire and develop a high-performing analytics and reporting team Set clear goals and drive alignment with broader company objectives Foster collaboration, accountability, and innovation PERSONAL PROFILE Experience in managing and optimising customer service operations across multiple global regions, identifying gaps, and designing initiatives for efficiency and quality Proven ability to translate complex data into actionable strategies, and drive continuous improvement in customer service performance and experience Deep analytical skills with a track record of conducting performance trend analysis, and turning insights into compelling recommendations Expertise in developing and implementing comprehensive training strategies, onboarding, upskilling, and coaching programs Exceptional communication and interpersonal skills, with a proven ability to build strong relationships, influence stakeholders at all levels, and foster a customer-centric culture Demonstrated success in leading, mentoring, and developing high-performing analytics or operational teams, fostering a culture of accountability and innovation A genuine passion for enhancing customer experienceand a meticulous focus on quality assurance and service excellence Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience. Posting Notes: United Kingdom Not Applicable London CUSTOMER SERVICES NO DEPARTMENT - FIST9011 n/a Job Segment: QA, Quality Assurance, Training, Manager, Quality, Technology, Operations, Management
Jul 04, 2025
Full time
Select how often (in days) to receive an alert: Productivity and Training Manager Department: CUSTOMER SERVICES City: London Location: GB At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today. We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities. JOB PURPOSE As Productivity & Training Manager at Burberry, you will drive performance improvements across our Global Regional Centre network through ownership of the Management Information strategy, ensuring timely, accurate, and actionable reporting. The role also leads Customer Service Analytics, transforming data into insights that support customer-centric decisions across the business and drives revenue. In addition, this position develops and delivers global training programs to equip our customer service teams with the skills and knowledge needed to provide exceptional customer experiences. This Productivity & Training Manager role is offered on a full time, permanent basis and will be based in our Horseferry House, London office for 3/4 days per week. RESPONSIBILITIES Productivity & Performance Own and enhance the global MI strategy with timely, accurate reporting Analyse KPIs and performance trends to identify opportunities for improvement Partner with Regional Managers on initiatives to boost efficiency, quality, and consistency Lead NPS strategy to drive impactful customer experience outcomes Data & Insights Lead the Customer Service Analytics team, transforming data into actionable insights Develop data-driven narratives to inform strategy and highlight customer needs Enhance self-service reporting tools and foster a customer-centric data culture Recognition Program Collaborate with Reward and Senior Managers to deliver an effective recognition programme Provide accurate monthly performance data to support reward Training & Development Develop and implement a global training strategy aligned with service excellence Deliver onboarding, upskilling, and coaching programs to meet luxury service standards Align training with QA feedback and performance metrics Oversee content creation and weekly adherence monitoring internally Inspire and develop a high-performing analytics and reporting team Set clear goals and drive alignment with broader company objectives Foster collaboration, accountability, and innovation PERSONAL PROFILE Experience in managing and optimising customer service operations across multiple global regions, identifying gaps, and designing initiatives for efficiency and quality Proven ability to translate complex data into actionable strategies, and drive continuous improvement in customer service performance and experience Deep analytical skills with a track record of conducting performance trend analysis, and turning insights into compelling recommendations Expertise in developing and implementing comprehensive training strategies, onboarding, upskilling, and coaching programs Exceptional communication and interpersonal skills, with a proven ability to build strong relationships, influence stakeholders at all levels, and foster a customer-centric culture Demonstrated success in leading, mentoring, and developing high-performing analytics or operational teams, fostering a culture of accountability and innovation A genuine passion for enhancing customer experienceand a meticulous focus on quality assurance and service excellence Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience. Posting Notes: United Kingdom Not Applicable London CUSTOMER SERVICES NO DEPARTMENT - FIST9011 n/a Job Segment: QA, Quality Assurance, Training, Manager, Quality, Technology, Operations, Management
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. Our clients are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and the owners and management teams that lead them. We'll broaden your horizons Our Advisory team provide a wide variety of services that deliver value-led advice and outcomes. They have an in-depth knowledge of business, industry sectors and markets and understand the constantly changing risks and opportunities at the heart of our clients' affairs. The team work across strategy, operations and improvement as well as at a transactional and defined project level. From technology to risk advisory, they're experts in following through on top-level instructions and resolving the finer details - all in one straight-forward package. When you join them, you'll work on some of the world's most exciting financial operations and business deals, building your experience and expertise alongside the brightest minds in the industry. We'll help you succeed Our clients trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with clients and building long-lasting relationships. You'll be someone who can work pro-actively, managing your own tasks, but you'll also be confident collaborating with others, communicating regularly with senior managers, Directors, and BDO's Partners to enable us to serve our clients effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients. Our Manchester Business Restructuring team is dynamic and fast-paced, providing a stimulating environment for growth and development. We are looking to recruit a Junior Data and Business Analyst. This role is ideal for someone with experience in professional services or industry, with strong data analytical skills to support a variety of advisory assignments and business development activities. We are looking for an individual that has great problem-solving skills, intellectual curiosity and an agile outlook, whom can apply analytical techniques to varied scopes and datasets across a range of different situations. You will be joining a Manchester based team and report into a local Director. Business Restructuring operates as a national stream and the role may involve supporting teams other BDO offices. Through your work you will have the opportunity to work with experienced team members in an environment that supports and encourages personal development of soft and technical skills. The role is a technical role primarily focused on the collection transformation, analysis and visual reporting of data. You will be part of a vibrant team, providing data analysis and business insights to support our clients. Your work will involve collecting, transforming, analysing, and visually reporting data. You will also play a key role in supporting business development through data analysis. You'll be someone with: Knowledge or awareness of business process transaction cycles (e.g., Procure to Payables, Order to Cash, Forecast to Fulfil) and core financial data (e.g., Accounts Payable, Accounts Receivable, Payroll, Inventory, Staff Expenses, General Ledger) Experience in data matching, data profiling, and data transformation Experience in some of the following: business process analysis, financial control analysis, forensic investigation, revenue, cost and margin analysis, customer segmentation, sensitivity analysis, ERP analytics Strong skills in using Excel for data analysis Experience with data visualisation software (PowerBI preferred) to create clear and insightful visualisations Experience using SQL suite of software including the ETL process Ability to present data and findings clearly and concisely to both technical and non-technical audiences. Ability to work collaboratively within a team environment Willingness to take initiative and drive projects forward Flexibility to adapt to changing priorities and business needs Strong problem-solving ability Desirable Skills Basic knowledge of financial modelling techniques and principles Understanding of statistical methods and their application in business analysis Understanding of database schema design and implementation You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task in hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. We can provide the best support for our clients and people when we're working side by side. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for our clients and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Jul 04, 2025
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. Our clients are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and the owners and management teams that lead them. We'll broaden your horizons Our Advisory team provide a wide variety of services that deliver value-led advice and outcomes. They have an in-depth knowledge of business, industry sectors and markets and understand the constantly changing risks and opportunities at the heart of our clients' affairs. The team work across strategy, operations and improvement as well as at a transactional and defined project level. From technology to risk advisory, they're experts in following through on top-level instructions and resolving the finer details - all in one straight-forward package. When you join them, you'll work on some of the world's most exciting financial operations and business deals, building your experience and expertise alongside the brightest minds in the industry. We'll help you succeed Our clients trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with clients and building long-lasting relationships. You'll be someone who can work pro-actively, managing your own tasks, but you'll also be confident collaborating with others, communicating regularly with senior managers, Directors, and BDO's Partners to enable us to serve our clients effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients. Our Manchester Business Restructuring team is dynamic and fast-paced, providing a stimulating environment for growth and development. We are looking to recruit a Junior Data and Business Analyst. This role is ideal for someone with experience in professional services or industry, with strong data analytical skills to support a variety of advisory assignments and business development activities. We are looking for an individual that has great problem-solving skills, intellectual curiosity and an agile outlook, whom can apply analytical techniques to varied scopes and datasets across a range of different situations. You will be joining a Manchester based team and report into a local Director. Business Restructuring operates as a national stream and the role may involve supporting teams other BDO offices. Through your work you will have the opportunity to work with experienced team members in an environment that supports and encourages personal development of soft and technical skills. The role is a technical role primarily focused on the collection transformation, analysis and visual reporting of data. You will be part of a vibrant team, providing data analysis and business insights to support our clients. Your work will involve collecting, transforming, analysing, and visually reporting data. You will also play a key role in supporting business development through data analysis. You'll be someone with: Knowledge or awareness of business process transaction cycles (e.g., Procure to Payables, Order to Cash, Forecast to Fulfil) and core financial data (e.g., Accounts Payable, Accounts Receivable, Payroll, Inventory, Staff Expenses, General Ledger) Experience in data matching, data profiling, and data transformation Experience in some of the following: business process analysis, financial control analysis, forensic investigation, revenue, cost and margin analysis, customer segmentation, sensitivity analysis, ERP analytics Strong skills in using Excel for data analysis Experience with data visualisation software (PowerBI preferred) to create clear and insightful visualisations Experience using SQL suite of software including the ETL process Ability to present data and findings clearly and concisely to both technical and non-technical audiences. Ability to work collaboratively within a team environment Willingness to take initiative and drive projects forward Flexibility to adapt to changing priorities and business needs Strong problem-solving ability Desirable Skills Basic knowledge of financial modelling techniques and principles Understanding of statistical methods and their application in business analysis Understanding of database schema design and implementation You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task in hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. We can provide the best support for our clients and people when we're working side by side. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for our clients and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Senior Data Scientist (Natural Language Processing) Total Remuneration: £57,879 to £68,146 Pay Supplement:The base salary for this role is £46,677 - £54,957 This job qualifies for Digital, Data and Technology Annual Pay supplement of 24% which is included in the total remuneration above. Pension: 28.97% of base salary (RoS contribution) Annual Leave: 38 days annual holiday, increasing to 42 days with length of service. Duration: Permanent Working Pattern: 35 hours per week. We are a flexible employer and will consider a variety of working patterns. Location: Hybrid working model. Contractual base either at Meadowbank House, Edinburgh (EH8 7AU), or St Vincent Plaza, Glasgow (G2 5LD). You will be expected to occasionally visit either of these office locations and attend events in other locations as per the requirements of the role. Number of vacancies: 1 Grade: Senior Executive Officer Closing date: Thursday 10 July at 11:59pm Registers of Scotland (RoS) Join an award-winning organisation recognised for its technology and innovation. Registers of Scotland is a world-leading pioneer in land and property registration. Our full-stack teams design, architect, and build all our registration products in-house. We work to create digital solutions for the people of Scotland. You will get an opportunity to nurture your creativity and develop with us through access to the latest data, software engineering and product delivery techniques. This job is for you if you want Work with purpose: working for the people of Scotland to set the bar for land and property registration worldwide. Flexible and hybrid working: depending on the role and team requirements, work when and where it's best for you and your stakeholders. Benefits: enjoy pay progression, pension contributions of up to 28.97%, up to a year's parental leave, and 38 days annual holiday, increasing to 42 days with length of service. Investment in professional development: we invest in all our people so that they have the right skills to be productive and confident in their job. Diversity and Inclusion: We are an 'Investor in People' and a 'Disability Confident' employer. We are inclusive, stronger together, and committed to putting our people first. Positive work culture: RoS is an agile, digital organisation using leading-edge technology.Colleagues understand their role in achieving our strategy and have the autonomy to deliver. To learn more about RoS and what we offer visit our careers pages or watch this short video. Hear from our colleagues about their experience of working within our Digital, Data and Technology teams on our website. The Role This is an exciting new role aimed at growing our data science capability, and the adoption of data-driven methods (including ML/AI) more widely within the business. You will work with a range of colleagues and teams to help solve complex business problems, unlock business insight and value from semi-structured and structured data, support data-driven decision-making and develop new data products for internal and external (commercial) customers. The role does not have initial line management responsibilities, but this may change as the Data Science team and ML Ops support grows. This role sits within our Digital, Data, and Technology directorate, aligned to the Data and Analytics department, and reports directly to the Head of Data Science. On a typical day you will Work closely with a range of colleagues, including product managers, data engineers, subject matter experts, and analysts to identify, formulate and solve business problems. Develop credible rule- or model-based methodologies to discover knowledge, create data products, data-driven tools and reports and to improve data quality. Explore, analyse and transform complex land and property data in a range of formats and structures and in particular, process semi- or unstructured legal text to extract meaningful information. Document methodologies to deliver reproducible and explainable work. Use suitable evaluation strategies and metrics to evaluate outputs. Gather feedback and monitor the continued performance and accuracy of outputs, including of trained models, as applicable. Build understanding of Registers of Scotland data, business processes, strategic objectives and the policy environment in which we operate. Draw on government and industry technical/analytical standards and frameworks and adhere to the UK Government data ethics framework. Communicate insights and results to technical and non-technical audiences using presentations, data visualisation and data storytelling. Build awareness of technical, regulatory and social developments in industry. Support development of the team by participating in strategy development, communities of practice and team capability building. Key Responsibilities Essential Criteria - Skills and Attributes for Success Technical: We will assess you against the following bolded Experience and Technical skills during the application and all during the assessment process: Proficient at SQL querying, including full text search. Proficient in coding for data science using Python. Demonstrates good coding practice like version control, testing and containerisation. Comfortable working in a Linux environment. Some familiarity with LLM/GenAI prompting and augmentation for textual analysis, with an interest in learning more. Experience working with commonly used data science libraries and frameworks, e.g. Spacy, pandas, numpy, scikit-learn, Keras/TensorFlow, PyTorch, LangChain, Huggingface transformers etc. Familiar with both on-premises and cloud-based platforms (e.g. AWS). Working understanding of ML Ops workflows and ability to perform basic model deployment without ML Ops support. Experience Criteria Bachelor's/master's degree in a quantitative field or the Digital Humanities (e.g. Computational Linguistics, Data Science, Computer Science or a related field), or equivalent experience. Broad knowledge of data science tools and approaches, with in-depth knowledge of language processing techniques. Strong analytical skills and experience with ability to critically select, combine and apply a range of scientific methods. Expert understanding and application of Natural Language Processing techniques. Experience of text mining, data annotation and model development. Awareness of Data and AI Governance considerations - ethics, transparency and explainability, licensing and regulation. Commercial awareness and awareness of product delivery life cycle (within an Agile delivery context). Competencies At application stage, you will be scored against the bolded Competencies and against the remaining all Competencies for the assessment: Leading and Communicating/Collaborating and Partnership/Building Capability for All (Engaging People cluster) Thinking Wider/Changing and Improving/Analysis and Making Effective Decisions (Setting Direction cluster) Delivering Value for Money/Delivering a Quality Service/Demonstrating Commitment and Drive) Stage one - Application Process To apply, click on 'Apply now' and complete the online application form. You will need to submit: A CV outlining your career history and how you meet the technical/experience criteria (max 4 pages). Responses explaining how you meet the required technical/experience competency aspects of the role (maximum 250 words per answer in the spaces provided). Answer 3 binary style technical questions After the deadline for applications, all applicants will be sent a short on-line test via the platform Hackerrank, which will assess you technical proficiency. You will have 72 hours in which to complete this. Please note: If we receive a high volume of applications, we may complete an initial sift on Technical and Experience Criteria and technical proficiency test. We reserve the right to invite candidates to participate in a telephone interview prior to being further assessed. Applications that are not accompanied by CVs or responses exceeding 250 words per competency will not be considered. Applicants who do not complete the online assessment will not be considered. We would strongly recommend that your statement is written in the STAR format (Situation, Task, Action & Result) and preparing your answers using software such as MS Word or Google Docs, and then uploading the file. We strongly advise you review our policy on responsible use of AI in the application process. RoS may check answers with an AI detection tool and will contact you for a pre-screening call to verify your responses. Applications and appointments are subject to a strict merit-based assessment process, in line with the Civil Service Recruitment Principles. Stage two - assessment If successful at application stage, you will be invited to an in-person interview which will include the following: Competency based interview Further technical whiteboarding exercise Information on our Competency Framework . click apply for full job details
Jul 04, 2025
Full time
Senior Data Scientist (Natural Language Processing) Total Remuneration: £57,879 to £68,146 Pay Supplement:The base salary for this role is £46,677 - £54,957 This job qualifies for Digital, Data and Technology Annual Pay supplement of 24% which is included in the total remuneration above. Pension: 28.97% of base salary (RoS contribution) Annual Leave: 38 days annual holiday, increasing to 42 days with length of service. Duration: Permanent Working Pattern: 35 hours per week. We are a flexible employer and will consider a variety of working patterns. Location: Hybrid working model. Contractual base either at Meadowbank House, Edinburgh (EH8 7AU), or St Vincent Plaza, Glasgow (G2 5LD). You will be expected to occasionally visit either of these office locations and attend events in other locations as per the requirements of the role. Number of vacancies: 1 Grade: Senior Executive Officer Closing date: Thursday 10 July at 11:59pm Registers of Scotland (RoS) Join an award-winning organisation recognised for its technology and innovation. Registers of Scotland is a world-leading pioneer in land and property registration. Our full-stack teams design, architect, and build all our registration products in-house. We work to create digital solutions for the people of Scotland. You will get an opportunity to nurture your creativity and develop with us through access to the latest data, software engineering and product delivery techniques. This job is for you if you want Work with purpose: working for the people of Scotland to set the bar for land and property registration worldwide. Flexible and hybrid working: depending on the role and team requirements, work when and where it's best for you and your stakeholders. Benefits: enjoy pay progression, pension contributions of up to 28.97%, up to a year's parental leave, and 38 days annual holiday, increasing to 42 days with length of service. Investment in professional development: we invest in all our people so that they have the right skills to be productive and confident in their job. Diversity and Inclusion: We are an 'Investor in People' and a 'Disability Confident' employer. We are inclusive, stronger together, and committed to putting our people first. Positive work culture: RoS is an agile, digital organisation using leading-edge technology.Colleagues understand their role in achieving our strategy and have the autonomy to deliver. To learn more about RoS and what we offer visit our careers pages or watch this short video. Hear from our colleagues about their experience of working within our Digital, Data and Technology teams on our website. The Role This is an exciting new role aimed at growing our data science capability, and the adoption of data-driven methods (including ML/AI) more widely within the business. You will work with a range of colleagues and teams to help solve complex business problems, unlock business insight and value from semi-structured and structured data, support data-driven decision-making and develop new data products for internal and external (commercial) customers. The role does not have initial line management responsibilities, but this may change as the Data Science team and ML Ops support grows. This role sits within our Digital, Data, and Technology directorate, aligned to the Data and Analytics department, and reports directly to the Head of Data Science. On a typical day you will Work closely with a range of colleagues, including product managers, data engineers, subject matter experts, and analysts to identify, formulate and solve business problems. Develop credible rule- or model-based methodologies to discover knowledge, create data products, data-driven tools and reports and to improve data quality. Explore, analyse and transform complex land and property data in a range of formats and structures and in particular, process semi- or unstructured legal text to extract meaningful information. Document methodologies to deliver reproducible and explainable work. Use suitable evaluation strategies and metrics to evaluate outputs. Gather feedback and monitor the continued performance and accuracy of outputs, including of trained models, as applicable. Build understanding of Registers of Scotland data, business processes, strategic objectives and the policy environment in which we operate. Draw on government and industry technical/analytical standards and frameworks and adhere to the UK Government data ethics framework. Communicate insights and results to technical and non-technical audiences using presentations, data visualisation and data storytelling. Build awareness of technical, regulatory and social developments in industry. Support development of the team by participating in strategy development, communities of practice and team capability building. Key Responsibilities Essential Criteria - Skills and Attributes for Success Technical: We will assess you against the following bolded Experience and Technical skills during the application and all during the assessment process: Proficient at SQL querying, including full text search. Proficient in coding for data science using Python. Demonstrates good coding practice like version control, testing and containerisation. Comfortable working in a Linux environment. Some familiarity with LLM/GenAI prompting and augmentation for textual analysis, with an interest in learning more. Experience working with commonly used data science libraries and frameworks, e.g. Spacy, pandas, numpy, scikit-learn, Keras/TensorFlow, PyTorch, LangChain, Huggingface transformers etc. Familiar with both on-premises and cloud-based platforms (e.g. AWS). Working understanding of ML Ops workflows and ability to perform basic model deployment without ML Ops support. Experience Criteria Bachelor's/master's degree in a quantitative field or the Digital Humanities (e.g. Computational Linguistics, Data Science, Computer Science or a related field), or equivalent experience. Broad knowledge of data science tools and approaches, with in-depth knowledge of language processing techniques. Strong analytical skills and experience with ability to critically select, combine and apply a range of scientific methods. Expert understanding and application of Natural Language Processing techniques. Experience of text mining, data annotation and model development. Awareness of Data and AI Governance considerations - ethics, transparency and explainability, licensing and regulation. Commercial awareness and awareness of product delivery life cycle (within an Agile delivery context). Competencies At application stage, you will be scored against the bolded Competencies and against the remaining all Competencies for the assessment: Leading and Communicating/Collaborating and Partnership/Building Capability for All (Engaging People cluster) Thinking Wider/Changing and Improving/Analysis and Making Effective Decisions (Setting Direction cluster) Delivering Value for Money/Delivering a Quality Service/Demonstrating Commitment and Drive) Stage one - Application Process To apply, click on 'Apply now' and complete the online application form. You will need to submit: A CV outlining your career history and how you meet the technical/experience criteria (max 4 pages). Responses explaining how you meet the required technical/experience competency aspects of the role (maximum 250 words per answer in the spaces provided). Answer 3 binary style technical questions After the deadline for applications, all applicants will be sent a short on-line test via the platform Hackerrank, which will assess you technical proficiency. You will have 72 hours in which to complete this. Please note: If we receive a high volume of applications, we may complete an initial sift on Technical and Experience Criteria and technical proficiency test. We reserve the right to invite candidates to participate in a telephone interview prior to being further assessed. Applications that are not accompanied by CVs or responses exceeding 250 words per competency will not be considered. Applicants who do not complete the online assessment will not be considered. We would strongly recommend that your statement is written in the STAR format (Situation, Task, Action & Result) and preparing your answers using software such as MS Word or Google Docs, and then uploading the file. We strongly advise you review our policy on responsible use of AI in the application process. RoS may check answers with an AI detection tool and will contact you for a pre-screening call to verify your responses. Applications and appointments are subject to a strict merit-based assessment process, in line with the Civil Service Recruitment Principles. Stage two - assessment If successful at application stage, you will be invited to an in-person interview which will include the following: Competency based interview Further technical whiteboarding exercise Information on our Competency Framework . click apply for full job details
Employee Relations & HR Compliance Director Apply: locations London time type Full time posted on Posted Yesterday job requisition id R Job Description: Dentsu is at the cutting edge of the industry, producing new ways of working and generating growth through the power of technology and creativity. For over 120 years, innovation has been a core tenet of dentsu's offering - exploring new ways to reach, engage and nurture relationships with audiences. Innovation is a key priority for brands, but few have the tools and systems in place to make it happen. They need a partner like dentsu. Through innovation, we ensure the impact our clients need to drive growth in their business, while also generating a positive effect on the industry, society, and the world. Innovation at dentsu is always in pursuit of an outcome, meaning we are always focused on the end impact that we'll have for a client and their communities. For some businesses this might be hard return on marketing investment or increasing revenues, but for others it may be driving behavioural change, building positive culture or connecting disparate communities. Purpose of the Role The Employee Relations and HR Compliance Director will collaborate with senior business leaders, senior HR Business Partners and the dentsu Legal & Compliance team to set the ER strategy and provide expertise, advice and guidance to senior HR Business Partners and senior business leaders (where required), review and revise our HR policies, ensure consistent application of such policies, facilitate compliance with employment laws, and oversee the successful investigation and resolution of complex or sensitive employee relations issues in dentsu's businesses and operations located in the UK (approximately 4,000 employees). This population includes employees within dentsu's Global and Regional management structures as well as its UK market business ("UK Located Population"). The time split will be approximately 70% supporting the UK Located Population and 30% supporting EMEA regional and market best practice by leading a "Centre of Excellence". Additionally, this role will utilize data and analytics to identify employee relations trends, diagnose challenges, and collaborate cross-functionally to implement proactive business solutions. Key Responsibilities Provide guidance to senior HRBPs and managers to ensure fair and consistent application of policies. Partner with senior HRBPs and the Legal & Compliance team on investigations and resolution of employee relations issues, grievances, and complaints. Analyze employee relations issues and trends to identify root causes and recommend interventions. Ensure compliance with employment laws and regulations, collaborating with legal teams and external counsel. Lead the design and delivery of employee relations training and processes. Advise on complex employee relations matters such as performance management, terminations, restructurings, and workplace issues. Use metrics and data to identify trends and develop action plans to improve employee engagement and reduce risks. Update UK & HR Group policies to ensure legal compliance, in collaboration with stakeholders. Manage the Policy Sub Committee for reviewing and amending UK policies. Lead and develop a small ER team, ensuring continuous upskilling. Handle HR-related speak-ups across EMEA markets, ensuring alignment with policies and timely resolution. Establish best practices for managing contingent employees and ensure compliance with local legislation. Qualifications + Skills Extensive experience in Employment Law (10+ years) and Employee Relations in the UK, managing complex issues and policies. Excellent communication, interpersonal, and stakeholder management skills. Strong policy drafting skills and knowledge of UK employment laws. Proven success in building collaborative relationships across organizational levels. Experience supporting multiple locations. Excellent project management, organizational, and analytical skills. Ability to handle sensitive information professionally. Proficient in MS Office, especially Excel. Leadership experience in managing a small ER team. Preferred Legal Practice Course (LPC) qualification and legal training experience (advantageous). Experience with M&A, TUPE, divestments, and outsourcing. Strong business orientation and commitment to a positive work environment. Knowledge of Irish employment law (desirable). What we offer Permanent role with flexible working arrangements. Competitive salary and benefits package. Inclusion and Diversity Our culture promotes bringing your whole self to work, fostering innovation and better outcomes. We encourage applications from diverse backgrounds and are committed to reasonable adjustments for candidates with disabilities. About dentsu We are a global company headquartered in Tokyo, Japan, with 65,000 employees across four regions. Our focus is on innovation, sustainability, and building a fair society. Location: London Brand: Dentsu Time Type: Full time Contract Type: Permanent
Jul 03, 2025
Full time
Employee Relations & HR Compliance Director Apply: locations London time type Full time posted on Posted Yesterday job requisition id R Job Description: Dentsu is at the cutting edge of the industry, producing new ways of working and generating growth through the power of technology and creativity. For over 120 years, innovation has been a core tenet of dentsu's offering - exploring new ways to reach, engage and nurture relationships with audiences. Innovation is a key priority for brands, but few have the tools and systems in place to make it happen. They need a partner like dentsu. Through innovation, we ensure the impact our clients need to drive growth in their business, while also generating a positive effect on the industry, society, and the world. Innovation at dentsu is always in pursuit of an outcome, meaning we are always focused on the end impact that we'll have for a client and their communities. For some businesses this might be hard return on marketing investment or increasing revenues, but for others it may be driving behavioural change, building positive culture or connecting disparate communities. Purpose of the Role The Employee Relations and HR Compliance Director will collaborate with senior business leaders, senior HR Business Partners and the dentsu Legal & Compliance team to set the ER strategy and provide expertise, advice and guidance to senior HR Business Partners and senior business leaders (where required), review and revise our HR policies, ensure consistent application of such policies, facilitate compliance with employment laws, and oversee the successful investigation and resolution of complex or sensitive employee relations issues in dentsu's businesses and operations located in the UK (approximately 4,000 employees). This population includes employees within dentsu's Global and Regional management structures as well as its UK market business ("UK Located Population"). The time split will be approximately 70% supporting the UK Located Population and 30% supporting EMEA regional and market best practice by leading a "Centre of Excellence". Additionally, this role will utilize data and analytics to identify employee relations trends, diagnose challenges, and collaborate cross-functionally to implement proactive business solutions. Key Responsibilities Provide guidance to senior HRBPs and managers to ensure fair and consistent application of policies. Partner with senior HRBPs and the Legal & Compliance team on investigations and resolution of employee relations issues, grievances, and complaints. Analyze employee relations issues and trends to identify root causes and recommend interventions. Ensure compliance with employment laws and regulations, collaborating with legal teams and external counsel. Lead the design and delivery of employee relations training and processes. Advise on complex employee relations matters such as performance management, terminations, restructurings, and workplace issues. Use metrics and data to identify trends and develop action plans to improve employee engagement and reduce risks. Update UK & HR Group policies to ensure legal compliance, in collaboration with stakeholders. Manage the Policy Sub Committee for reviewing and amending UK policies. Lead and develop a small ER team, ensuring continuous upskilling. Handle HR-related speak-ups across EMEA markets, ensuring alignment with policies and timely resolution. Establish best practices for managing contingent employees and ensure compliance with local legislation. Qualifications + Skills Extensive experience in Employment Law (10+ years) and Employee Relations in the UK, managing complex issues and policies. Excellent communication, interpersonal, and stakeholder management skills. Strong policy drafting skills and knowledge of UK employment laws. Proven success in building collaborative relationships across organizational levels. Experience supporting multiple locations. Excellent project management, organizational, and analytical skills. Ability to handle sensitive information professionally. Proficient in MS Office, especially Excel. Leadership experience in managing a small ER team. Preferred Legal Practice Course (LPC) qualification and legal training experience (advantageous). Experience with M&A, TUPE, divestments, and outsourcing. Strong business orientation and commitment to a positive work environment. Knowledge of Irish employment law (desirable). What we offer Permanent role with flexible working arrangements. Competitive salary and benefits package. Inclusion and Diversity Our culture promotes bringing your whole self to work, fostering innovation and better outcomes. We encourage applications from diverse backgrounds and are committed to reasonable adjustments for candidates with disabilities. About dentsu We are a global company headquartered in Tokyo, Japan, with 65,000 employees across four regions. Our focus is on innovation, sustainability, and building a fair society. Location: London Brand: Dentsu Time Type: Full time Contract Type: Permanent
Allow us to introduce ourselves. At dss+, we are not just your average operations consulting firm; we are implementers and change makers. Our passion lies in engaging organisations to craft resilient and sustainable business, guiding them through transformational changes in safety, risk and resilience and through their energy transition. We take the complex world of risk and sustainability and translate it into actionable roadmaps that work with our clients business. We implement, working side-by-side with our clients to deliver real, tangible results. dss + services fall into three core areas-operational risk management, operational excellence and sustainability-each bolstered by learning, development and culture change solutions and digital technologies. Teams around the globe work with clients in metals and mining, chemicals, oil and gas, power and utilities, agriculture, food and beverage, industrial and manufacturing, and private equity. We pride ourselves in combining industry experts and on the ground experience with strong people-centric change management capabilities. This creates the perfect blend to support our clients from intent to impact, enabling them to protect what they care for, transform their organisation, and sustain the changes required to make their vision a reality, in a practical actionable way. The HR Business Partner plays an essential role in establishing and driving HR programs/talent initiatives forward, while ensuring alignment with the strategic business objectives. Must possess business acumen and a clear understanding of company challenges to help address the organisation's and talent needs. This requires working across strategic, tactical and operational aspects, whilst navigating ambiguity and influencing effectively across all levels of a company. What can we offer? Working for dss+ gives you the chance to directly impact employee engagement and facilitation of end-to-end HR operational tasks and activities. Reporting to the Regional HR Leader in EMEA, this role enables you to drive continuous improvement of our HR Operational activities and employee engagement landscape. This is an opportunity to directly impact the success of HR systems and procedures for ongoing efficiency and effectiveness, in addition to contributing to an engaging work environment. What role will you play? This role is responsible for cultivating and elevating the impact of the employee experience, creating a connection with the employee career journey and enabling a culture, with the employee at the centre, while ensuring compliance with local labor laws. Additionally, continuing to drive efficiency and effectiveness across all HR generalist disciplines in Europe, while operating remotely from home with occasional travel. You will be hands on, providing end-to-end employee lifecycle / operational support including but not limited to the following engagement initiatives: Serve as a trusted partner to the organization, business leaders and HR team, to develop and implement effective HR policies and practices that will support the strategic growth of the business, whilst maintaining a focus on facilitating a positive employee experience across all touchpoints. Live and breathe the dss+ Core Values and Mission Critical Behaviours and encourage others to do the same. More information about our core values can be found here: dss+ Code of Conduct. Offer thought leadership regarding organizational and people-related strategy and execution. Provide timely information and/or education for all levels of the company on HR issues. Educate, coach and partner with managers on performance management and employee development goals. Provide HR expertise in the areas of feedback, employee relations, development and coaching, compensation, and organizational development. Participate in the continual development of HR programs including but not limited to recruitment, retention, compensation, benefits, and Learning & Development. Collaborate with the HR team to champion and accelerate a culture of excellence in which people feel engaged and inspired to deliver top business results. Provide input to people strategies and design approaches for diagnosing and enhancing organizational effectiveness and employee satisfaction. Educate team members on compensation practices, including compensation, performance feedback, performance calibration, and career transitions. Ongoing continuous improvement of employee experience, engagement and end-to-end lifecycle You will be responsible for: Strategic HR Partnership: Work with senior leadership teams to align HR strategies with business objectives and support the achievement of business goals across European countries. Talent Management & Development: Lead initiatives to identify, develop, and retain top talent across Europe. Support leadership development programs and succession planning. Employee Relations: Manage complex employee relations issues in a multi-country context, ensuring that company policies and local labor laws are followed. Act as a trusted advisor to managers and employees. Ownership and facilitation of activities supporting the employee lifecycle including onboarding and offboarding processes. Response and administration of employee related queries including governance around HR Policies and procedures. Define & adhere to process maps across all HR activities / pillars for consistency across all HR procedures and administrative requirements. Organizational Development: Provide guidance on organizational design, team dynamics, and change management processes. Support business transformation initiatives. Performance Management: Implement and drive the performance management process, ensuring consistent application across the region. Work with managers to set clear performance expectations and development goals. Compensation & Benefits: Monthly Payroll administration across Europe markets including via our internal team of HR coordinators and third party payroll service provider. Support the development and implementation of compensation and benefits programs that are competitive, compliant, and aligned with the business strategy. Lead benchmarking efforts and participate in compensation reviews. Compliance & Risk Management: Ensure adherence to local employment laws, regulations, and corporate policies in all European countries. Mitigate HR-related risks and ensure the company operates within a compliant framework. HR Metrics & Analytics: Leverage data to assess HR effectiveness and provide insights to the business. Develop KPIs related to talent acquisition, retention, and overall HR performance. Coordinate and administrate quarterly accruals including vacation and variable compensation. Change Management: Drive change initiatives in alignment with global and regional business transformations. Ensure smooth execution of HR change processes, fostering a positive employee experience. Cultural Alignment: Promote a unified company culture while respecting local customs and labor practices. Encourage diversity, equity, and inclusion initiatives across all teams Who are you today? You are passionate about employee engagement and administration of HR coordination in a dynamic, consulting context. You have demonstrated experience in a professional services or similar organisation with a successful track record as a true collaborator and implementer. You're comfortable with ambiguity, being able to deliver tangible outcomes and interacting with stakeholders across the organisation landscape. Key Qualifications: Experience: Proven HR experience, with at least 5 years in a business partner role in which you havesupported multiple European countries. Education: Bachelor's degree in Human Resources, Business Administration, or a related field. Master's degree or HR certification (e.g., CIPD, SHRM) is a plus. Languages: Fluency in English is required. Additional European languages (Spanish or Italian) are highly desirable. Expertise: Strong knowledge of European labor laws, employment practices, and HR compliance in various countries is essential. Experience with talent management, organizational development, and employee relations in a cross-border environment. Skills: Strategic thinking with a deep understanding of HR's role in achieving business goals. Strong interpersonal and communication skills with the ability to influence at all levels of the organization. Ability to manage complex HR issues, including conflict resolution, performance management, and cultural sensitivity. Analytical mindset with the ability to leverage HR data to drive decisions. Proven ability to lead HR initiatives in a fast-paced and dynamic environment. In return, dss+ assures that you will have the opportunity to thrive in a fast-paced, rapidly growing consulting environment. You can build capabilities while delivering exceptional services, and really have an impact. That's something to be proud of! Let's see where our shared vision leads. We have a strong growth trajectory and a global footprint . click apply for full job details
Jul 03, 2025
Full time
Allow us to introduce ourselves. At dss+, we are not just your average operations consulting firm; we are implementers and change makers. Our passion lies in engaging organisations to craft resilient and sustainable business, guiding them through transformational changes in safety, risk and resilience and through their energy transition. We take the complex world of risk and sustainability and translate it into actionable roadmaps that work with our clients business. We implement, working side-by-side with our clients to deliver real, tangible results. dss + services fall into three core areas-operational risk management, operational excellence and sustainability-each bolstered by learning, development and culture change solutions and digital technologies. Teams around the globe work with clients in metals and mining, chemicals, oil and gas, power and utilities, agriculture, food and beverage, industrial and manufacturing, and private equity. We pride ourselves in combining industry experts and on the ground experience with strong people-centric change management capabilities. This creates the perfect blend to support our clients from intent to impact, enabling them to protect what they care for, transform their organisation, and sustain the changes required to make their vision a reality, in a practical actionable way. The HR Business Partner plays an essential role in establishing and driving HR programs/talent initiatives forward, while ensuring alignment with the strategic business objectives. Must possess business acumen and a clear understanding of company challenges to help address the organisation's and talent needs. This requires working across strategic, tactical and operational aspects, whilst navigating ambiguity and influencing effectively across all levels of a company. What can we offer? Working for dss+ gives you the chance to directly impact employee engagement and facilitation of end-to-end HR operational tasks and activities. Reporting to the Regional HR Leader in EMEA, this role enables you to drive continuous improvement of our HR Operational activities and employee engagement landscape. This is an opportunity to directly impact the success of HR systems and procedures for ongoing efficiency and effectiveness, in addition to contributing to an engaging work environment. What role will you play? This role is responsible for cultivating and elevating the impact of the employee experience, creating a connection with the employee career journey and enabling a culture, with the employee at the centre, while ensuring compliance with local labor laws. Additionally, continuing to drive efficiency and effectiveness across all HR generalist disciplines in Europe, while operating remotely from home with occasional travel. You will be hands on, providing end-to-end employee lifecycle / operational support including but not limited to the following engagement initiatives: Serve as a trusted partner to the organization, business leaders and HR team, to develop and implement effective HR policies and practices that will support the strategic growth of the business, whilst maintaining a focus on facilitating a positive employee experience across all touchpoints. Live and breathe the dss+ Core Values and Mission Critical Behaviours and encourage others to do the same. More information about our core values can be found here: dss+ Code of Conduct. Offer thought leadership regarding organizational and people-related strategy and execution. Provide timely information and/or education for all levels of the company on HR issues. Educate, coach and partner with managers on performance management and employee development goals. Provide HR expertise in the areas of feedback, employee relations, development and coaching, compensation, and organizational development. Participate in the continual development of HR programs including but not limited to recruitment, retention, compensation, benefits, and Learning & Development. Collaborate with the HR team to champion and accelerate a culture of excellence in which people feel engaged and inspired to deliver top business results. Provide input to people strategies and design approaches for diagnosing and enhancing organizational effectiveness and employee satisfaction. Educate team members on compensation practices, including compensation, performance feedback, performance calibration, and career transitions. Ongoing continuous improvement of employee experience, engagement and end-to-end lifecycle You will be responsible for: Strategic HR Partnership: Work with senior leadership teams to align HR strategies with business objectives and support the achievement of business goals across European countries. Talent Management & Development: Lead initiatives to identify, develop, and retain top talent across Europe. Support leadership development programs and succession planning. Employee Relations: Manage complex employee relations issues in a multi-country context, ensuring that company policies and local labor laws are followed. Act as a trusted advisor to managers and employees. Ownership and facilitation of activities supporting the employee lifecycle including onboarding and offboarding processes. Response and administration of employee related queries including governance around HR Policies and procedures. Define & adhere to process maps across all HR activities / pillars for consistency across all HR procedures and administrative requirements. Organizational Development: Provide guidance on organizational design, team dynamics, and change management processes. Support business transformation initiatives. Performance Management: Implement and drive the performance management process, ensuring consistent application across the region. Work with managers to set clear performance expectations and development goals. Compensation & Benefits: Monthly Payroll administration across Europe markets including via our internal team of HR coordinators and third party payroll service provider. Support the development and implementation of compensation and benefits programs that are competitive, compliant, and aligned with the business strategy. Lead benchmarking efforts and participate in compensation reviews. Compliance & Risk Management: Ensure adherence to local employment laws, regulations, and corporate policies in all European countries. Mitigate HR-related risks and ensure the company operates within a compliant framework. HR Metrics & Analytics: Leverage data to assess HR effectiveness and provide insights to the business. Develop KPIs related to talent acquisition, retention, and overall HR performance. Coordinate and administrate quarterly accruals including vacation and variable compensation. Change Management: Drive change initiatives in alignment with global and regional business transformations. Ensure smooth execution of HR change processes, fostering a positive employee experience. Cultural Alignment: Promote a unified company culture while respecting local customs and labor practices. Encourage diversity, equity, and inclusion initiatives across all teams Who are you today? You are passionate about employee engagement and administration of HR coordination in a dynamic, consulting context. You have demonstrated experience in a professional services or similar organisation with a successful track record as a true collaborator and implementer. You're comfortable with ambiguity, being able to deliver tangible outcomes and interacting with stakeholders across the organisation landscape. Key Qualifications: Experience: Proven HR experience, with at least 5 years in a business partner role in which you havesupported multiple European countries. Education: Bachelor's degree in Human Resources, Business Administration, or a related field. Master's degree or HR certification (e.g., CIPD, SHRM) is a plus. Languages: Fluency in English is required. Additional European languages (Spanish or Italian) are highly desirable. Expertise: Strong knowledge of European labor laws, employment practices, and HR compliance in various countries is essential. Experience with talent management, organizational development, and employee relations in a cross-border environment. Skills: Strategic thinking with a deep understanding of HR's role in achieving business goals. Strong interpersonal and communication skills with the ability to influence at all levels of the organization. Ability to manage complex HR issues, including conflict resolution, performance management, and cultural sensitivity. Analytical mindset with the ability to leverage HR data to drive decisions. Proven ability to lead HR initiatives in a fast-paced and dynamic environment. In return, dss+ assures that you will have the opportunity to thrive in a fast-paced, rapidly growing consulting environment. You can build capabilities while delivering exceptional services, and really have an impact. That's something to be proud of! Let's see where our shared vision leads. We have a strong growth trajectory and a global footprint . click apply for full job details
Job ID: Amazon EU SARL (Germany Branch) - D70 This job can be based in London, Munich, Madrid. We are seeking a dynamic and experienced professional to join our EU Books team. In this senior role, you will serve as the EU lead Account Manager (internal job title: Strategic Brand Specialist) for our Amazon Vendor Service (AVS) program and manage one of our biggest and most strategic vendors in Books, acting as a consultant and influential partner for senior stakeholders to drive long-term growth. Amazon Vendor Services (AVS) is a paid B2B service that helps strategically grow complex brands on Amazon. You will have holistic exposure to e-commerce operations at a European level. In this role, you will serve as the lead Account Manager for our top-priority vendors, directly responsible for delivering high-quality account management that exceeds their expectations. Delivering results through others by influencing and managing the priorities of multiple stakeholders will be a vital part of your role. You will collaborate cross-functionally to design and execute long-term strategies with your vendors. Leveraging your industry expertise, you will provide guidance to the account team, enabling them to deliver the best customer experience and achieve our goals. This will involve driving selection and promotional activities across categories, defining and monitoring success metrics, and proposing innovative solutions to shape the future of AVS. Furthermore, you will collaborate with external decision-makers, such as Sales and Account Directors, as well as internal stakeholders like Category Leaders, the Head of Vendor Management, Supply Chain Management, and Finance. In this capacity, you will ideate new business opportunities and bring forward creative ideas to elevate our service. Key job responsibilities Core Service: - Have impact not only at vendor-level but deliver cross-divisional vendor-projects across Marketing & Promotions, Selection & IDQ (Item Data Quality) and Availability & Operational Excellence. Where possible, scaling best practices to total Consumables. - Develop and nurture strategic, long-term vendor relationships by delivering exceptional account management that maximizes vendor satisfaction. - Work backward from vendor and customer needs to identify impactful business opportunities that elevate both the vendor and customer experience. - Design and execute business strategies across multiple marketplaces and categories, coordinating large cross-functional teams of account managers and supporting functions - Determine the best approach for optimal team productivity on your accounts, including overseeing and providing strategic direction for other EU workstreams on key vendor priorities. - Define and audit metric goals for your account, ensuring the account team is set up for success and removing blockers with the right resources. - As an industry expert, drawing from your professional experience, provide strategic insights that shape the long-term direction of our partnerships. - Identify new growth opportunities and create customized solutions for scaling across the organization. - Partner with internal teams (eg. Advertising, Supply Chain Management) to drive more strategic vendor discussions across functions. Project Work - Lead key projects across EU Books (Print and Digital GLs) and the Retail business or AVS organization, owning the project design and strategy, delivering end to end results. Applications must include a CV in English for consideration. About the team We are a dynamic and forward-thinking team dedicated to transforming the online book discovery and purchasing experience across Europe. Working with the most prestigious publishing houses and independent publishers, we create exceptional literary experiences that delight millions of readers every day while pioneering new ways for readers to discover and engage with books in all formats. We are a team that builds strong, lasting relationships with publishers bringing their catalogs to millions of Amazon customers. From contemporary bestsellers to timeless classics, from academic texts to children's literature, we curate a comprehensive selection that serves every reader. We foster a culture of collaboration, continuous learning, and bold thinking, where team members are empowered to innovate and grow. We're passionate about supporting authors voices, while helping readers find their next great read. If you are excited about shaping the future of books, building strategic partnerships with major publishers, and creating innovative solutions for readers in a fast-paced, customer-obsessed environment, we'd love to hear from you. BASIC QUALIFICATIONS - Bachelor's/Master's degree preferably in Business Administration, Finance, Economics, Marketing or a similar program. - Passionate about Account Management and with minimum 6 years experience of Retail or E-Commerce Account Management experience across buying, sales, merchandising, marketing, operations or logistics. - Several years of professional experience in managing a business with P&L responsibilities. - Ability to communicate clearly and effectively with different functional groups including senior business leaders, finance, HR and developers. - Proven track record of delivering results through others in an ambiguous, fast-paced/deadline-driven environment. - Tenacity to develop ideas independently and thrive in a fast-paced start-up environment - Solid social skills to build relationships both internally and externally - Previous experience in managing large-scale projects end-to-end with large teams involved. - Excellent written and verbal communication (English, minimum C1 level). - Advanced knowledge in MS Office programs (Excel, PowerPoint, Outlook) PREFERRED QUALIFICATIONS - Proficiency in Spanish or German languages - Experience using analytical, sales, and productivity tools including Salesforce, Google Analytics, SQL, HTML or website content management systems - Analytical problem-solving ability, with experience in data analysis, reporting, and forecasting to guide business decisions. - A Master's degree (preferably in business management)/ MBA from a leading business school is beneficial - An entrepreneurial way of thinking and a strong hands-on, results driven mentality - Experience in the Books industry is highly beneficial, as it provides valuable insights into managing vendors and understanding consumer behavior in related markets.markets Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates. m/w/d Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability or other legally protected status.
Jul 03, 2025
Full time
Job ID: Amazon EU SARL (Germany Branch) - D70 This job can be based in London, Munich, Madrid. We are seeking a dynamic and experienced professional to join our EU Books team. In this senior role, you will serve as the EU lead Account Manager (internal job title: Strategic Brand Specialist) for our Amazon Vendor Service (AVS) program and manage one of our biggest and most strategic vendors in Books, acting as a consultant and influential partner for senior stakeholders to drive long-term growth. Amazon Vendor Services (AVS) is a paid B2B service that helps strategically grow complex brands on Amazon. You will have holistic exposure to e-commerce operations at a European level. In this role, you will serve as the lead Account Manager for our top-priority vendors, directly responsible for delivering high-quality account management that exceeds their expectations. Delivering results through others by influencing and managing the priorities of multiple stakeholders will be a vital part of your role. You will collaborate cross-functionally to design and execute long-term strategies with your vendors. Leveraging your industry expertise, you will provide guidance to the account team, enabling them to deliver the best customer experience and achieve our goals. This will involve driving selection and promotional activities across categories, defining and monitoring success metrics, and proposing innovative solutions to shape the future of AVS. Furthermore, you will collaborate with external decision-makers, such as Sales and Account Directors, as well as internal stakeholders like Category Leaders, the Head of Vendor Management, Supply Chain Management, and Finance. In this capacity, you will ideate new business opportunities and bring forward creative ideas to elevate our service. Key job responsibilities Core Service: - Have impact not only at vendor-level but deliver cross-divisional vendor-projects across Marketing & Promotions, Selection & IDQ (Item Data Quality) and Availability & Operational Excellence. Where possible, scaling best practices to total Consumables. - Develop and nurture strategic, long-term vendor relationships by delivering exceptional account management that maximizes vendor satisfaction. - Work backward from vendor and customer needs to identify impactful business opportunities that elevate both the vendor and customer experience. - Design and execute business strategies across multiple marketplaces and categories, coordinating large cross-functional teams of account managers and supporting functions - Determine the best approach for optimal team productivity on your accounts, including overseeing and providing strategic direction for other EU workstreams on key vendor priorities. - Define and audit metric goals for your account, ensuring the account team is set up for success and removing blockers with the right resources. - As an industry expert, drawing from your professional experience, provide strategic insights that shape the long-term direction of our partnerships. - Identify new growth opportunities and create customized solutions for scaling across the organization. - Partner with internal teams (eg. Advertising, Supply Chain Management) to drive more strategic vendor discussions across functions. Project Work - Lead key projects across EU Books (Print and Digital GLs) and the Retail business or AVS organization, owning the project design and strategy, delivering end to end results. Applications must include a CV in English for consideration. About the team We are a dynamic and forward-thinking team dedicated to transforming the online book discovery and purchasing experience across Europe. Working with the most prestigious publishing houses and independent publishers, we create exceptional literary experiences that delight millions of readers every day while pioneering new ways for readers to discover and engage with books in all formats. We are a team that builds strong, lasting relationships with publishers bringing their catalogs to millions of Amazon customers. From contemporary bestsellers to timeless classics, from academic texts to children's literature, we curate a comprehensive selection that serves every reader. We foster a culture of collaboration, continuous learning, and bold thinking, where team members are empowered to innovate and grow. We're passionate about supporting authors voices, while helping readers find their next great read. If you are excited about shaping the future of books, building strategic partnerships with major publishers, and creating innovative solutions for readers in a fast-paced, customer-obsessed environment, we'd love to hear from you. BASIC QUALIFICATIONS - Bachelor's/Master's degree preferably in Business Administration, Finance, Economics, Marketing or a similar program. - Passionate about Account Management and with minimum 6 years experience of Retail or E-Commerce Account Management experience across buying, sales, merchandising, marketing, operations or logistics. - Several years of professional experience in managing a business with P&L responsibilities. - Ability to communicate clearly and effectively with different functional groups including senior business leaders, finance, HR and developers. - Proven track record of delivering results through others in an ambiguous, fast-paced/deadline-driven environment. - Tenacity to develop ideas independently and thrive in a fast-paced start-up environment - Solid social skills to build relationships both internally and externally - Previous experience in managing large-scale projects end-to-end with large teams involved. - Excellent written and verbal communication (English, minimum C1 level). - Advanced knowledge in MS Office programs (Excel, PowerPoint, Outlook) PREFERRED QUALIFICATIONS - Proficiency in Spanish or German languages - Experience using analytical, sales, and productivity tools including Salesforce, Google Analytics, SQL, HTML or website content management systems - Analytical problem-solving ability, with experience in data analysis, reporting, and forecasting to guide business decisions. - A Master's degree (preferably in business management)/ MBA from a leading business school is beneficial - An entrepreneurial way of thinking and a strong hands-on, results driven mentality - Experience in the Books industry is highly beneficial, as it provides valuable insights into managing vendors and understanding consumer behavior in related markets.markets Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates. m/w/d Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability or other legally protected status.
Purpose of Job Working under supervision and guidance of the Associate Director, HR Business Partner and in partnership with other HRBP team members to implement operationally excellent support in the delivery of client-facing HR services to the business. Be a data domain expert and facilitate data informed decision making within EBRD's HROD department. The role holder helps support decision makers by visualising data, analysing trends, applying statistics and finding insights using the Bank's suite of business intelligence tools - Cognos, Tableau and Alteryx. Background The role holder works closely with their line manager and other HRBP team members and the People Analytics Team to deliver the Bank's HR People Plan and other relevant agendas by: Working with other team members to implement operationally excellent support in the delivery of client-facing HR services to the business Developing a deep understanding of their data domain and the business processes and systems that create/maintain it. Collaborating with Data Owners and their stakeholders to understand their specific use case(s) and current shortfalls in existing levels of understanding of the data. Becoming a trusted source of information - providing timely analysis and insight. Identify any gaps in bank systems where data is not accurately recorded in their data domain. Design and produce analytics products to meet end user requirements. Accountabilities & Responsibilities HR Business Partnering Supporting the HRBP team in the delivery of HROD cyclical activities (e.g. Strategic Workforce Planning, Talent Review, Performance Management, Pay Review, and Engagement). Actively collaborating with HR centres of expertise to implement HR initiatives. Supporting the HRBP team with day to day activities related to position management as well as acting as liaison with the HR Operations teams to ensure timely processing of business decisions pertaining to personnel management (transfers, promotions, secondments, payroll etc). Working in close cooperation and seeking expert advice from HR centres of expertise including Reward & Benefits, Talent Development and Acquisition, Employee Relations, HR Communications, Mobility and HR Operations. Providing assistance and problem solving to the HR Business Partners related to queries from senior managers, liaising with HR centres of expertise and the People Solutions & Advisory team as necessary Supporting and contributing to organisational change within the Bank by executing defined activities, including compiling scripts and supporting documents. Working collaboratively with HR Operations, People Solutions & Advisory, and across all Business Partnering teams in order that the business receives a high quality service. Record-keeping to underpin sound administration of Bank personnel: Documenting and filing an accurate audit trail to clarify policy decisions and/or to document rationale for policy variations in the realms of reward and employee lifecycle events. Ensuring adequate details are kept and filed correctly so that any future recollection of a decision is fully captured and easily retrievable. Documenting and accurately filing contemporaneous notes of manager/employee meetings about pertinent HR matters (includes using template chronology document). Supporting the successful delivery of HR projects through active monitoring, updating of progress and reporting to project leads, HR Management Team and MD HROD as necessary Provide Business Stakeholders with Analysis and Insight Preparing and analysing various HR metrics and KPIs and providing feedback to the HR Business Partners. From understanding of the data, the role holder will be expected to offer additional insights into trends for stakeholders: Use statistical insights from employee data to make better people decisions. Use data and information to provide insights into people issues and guide improved, evidence-based decision-making and fix problems at the root cause. Ask the right questions when interrogating data to support meaningful insights for the Business, telling a relevant and compelling story. Where gaps exist in the current HR reporting platforms, the Analyst will provide detailed accurate analysis for stakeholders. Deliver Improvements to the HR Reporting Capability Conducting design reviews with end users and consulting data owners to iteratively improve reporting relevance and impact. Responsible for understanding relevant bank processes and ways of working, both internal and external to HROD, and presenting appropriate reporting solutions. Carrying out user acceptance testing on behalf of HR or business stakeholders when necessary. Drive continuous improvement Proactively identifying gaps in the current HROD reporting platforms and highlighting possible solutions. Driving improvements in data quality. Supporting team members to improve their data analytics capability, understanding of appropriate use of data and storytelling. This job description is not limited to the responsibilities listed and the incumbent may be requested to perform other relevant duties as required by business needs. Knowledge, Skills, Experience & Qualifications Demonstrated experience as a HR Adviser or in HR Operations. Good understanding of HR policies and guidelines, knowledge of HR cyclical activities preferred. Experience of working in a data and analytics environment. Analytical and data manipulation skills with an understanding of how data can be used to measure business outcomes and how to deliver insight on qualitative and quantitative organisational data to inform and improve decision making. Demonstrated proactive approach to problem solving and enjoys fully immersing themselves in data, business constraints, and problems they are interpreting and asks the right questions to get at the deeper-level "why". Experience using results of analysis and communicating this in an effective way, using good communication, storytelling and presentation skills to various audiences. Demonstrate ability to build relationships and work effectively across teams Good stakeholder engagement skills, including effective questioning and active listening. Excellent attention to detail to ensure accuracy. Ability to manage, multitask and prioritise workload, to meet deadlines and follow through on completion of projects. Fluency in English both written and oral. Knowledge of another language is a plus. Degree in relevant discipline preferred or equivalent experience. Experience of working in a multi-national environment with a dispersed workforce - preferred. Preferable Previous experience of using Cognos, Tableau or similar BI toolsets. Previous experience of working with SAP HR. Previous experience of working with Alteryx or similar data shaping tool. What is it like to work at the EBRD? / About EBRD Our agile and innovative approach is what makes life at the EBRD a unique experience! You will be part of a pioneering and diverse international organisation, and use your talents to make a real difference to people's lives and help shape the future of the regions we invest in. At EBRD, our Values - Inclusiveness, Innovation, Trust, and Responsibility - are at the heart of how we work. We bring these to life through our Workplace Behaviours: listening well and speaking up, collaborating smartly, acting decisively with full commitment, and simplifying to amplify our impact. These principles shape our culture and define our success. We seek individuals who not only share these values but are also committed to embedding them in their daily work, fostering a positive and high-performing environment. The EBRD environment provides you with: Varied, stimulating and engaging work that gives you an opportunity to interact with a wide range of experts in the financial, political, public and private sectors across the regions we invest in. A working culture that embraces inclusion and celebrates diversity. Our workforce reflects a broad range of backgrounds, perspectives, and experiences, bringing fresh ideas, energy, and innovation and enhancing our ability to serve our clients, shareholders, and counterparties effectively. A hybrid workplace that offers flexibility to teams and individuals; that is based on trust, flexibility and connectedness. An environment that places sustainability, equality and digital transformation at the heart of what we do. A workplace that prioritises employee wellbeing and provides a comprehensive suite of competitive benefits. Diversity is one of the Bank's core values which are at the heart of everything it does. As such, the EBRD seeks to ensure that everyone is treated with respect and given equal opportunities and works in an inclusive environment. The EBRD encourages all qualified candidates who are nationals of the EBRD member countries to apply regardless of their racial, ethnic, religious and cultural background, gender, gender identity, sexual orientation, age, socio-economic background or disability. Please note, that due to the high volume of applications received, we regret to inform you that we are unable to provide detailed feedback to candidates who have not been shortlisted (for further consideration). Job Segment: Bank, Banking, Payroll, Business Intelligence, Sustainability, Finance . click apply for full job details
Jul 03, 2025
Full time
Purpose of Job Working under supervision and guidance of the Associate Director, HR Business Partner and in partnership with other HRBP team members to implement operationally excellent support in the delivery of client-facing HR services to the business. Be a data domain expert and facilitate data informed decision making within EBRD's HROD department. The role holder helps support decision makers by visualising data, analysing trends, applying statistics and finding insights using the Bank's suite of business intelligence tools - Cognos, Tableau and Alteryx. Background The role holder works closely with their line manager and other HRBP team members and the People Analytics Team to deliver the Bank's HR People Plan and other relevant agendas by: Working with other team members to implement operationally excellent support in the delivery of client-facing HR services to the business Developing a deep understanding of their data domain and the business processes and systems that create/maintain it. Collaborating with Data Owners and their stakeholders to understand their specific use case(s) and current shortfalls in existing levels of understanding of the data. Becoming a trusted source of information - providing timely analysis and insight. Identify any gaps in bank systems where data is not accurately recorded in their data domain. Design and produce analytics products to meet end user requirements. Accountabilities & Responsibilities HR Business Partnering Supporting the HRBP team in the delivery of HROD cyclical activities (e.g. Strategic Workforce Planning, Talent Review, Performance Management, Pay Review, and Engagement). Actively collaborating with HR centres of expertise to implement HR initiatives. Supporting the HRBP team with day to day activities related to position management as well as acting as liaison with the HR Operations teams to ensure timely processing of business decisions pertaining to personnel management (transfers, promotions, secondments, payroll etc). Working in close cooperation and seeking expert advice from HR centres of expertise including Reward & Benefits, Talent Development and Acquisition, Employee Relations, HR Communications, Mobility and HR Operations. Providing assistance and problem solving to the HR Business Partners related to queries from senior managers, liaising with HR centres of expertise and the People Solutions & Advisory team as necessary Supporting and contributing to organisational change within the Bank by executing defined activities, including compiling scripts and supporting documents. Working collaboratively with HR Operations, People Solutions & Advisory, and across all Business Partnering teams in order that the business receives a high quality service. Record-keeping to underpin sound administration of Bank personnel: Documenting and filing an accurate audit trail to clarify policy decisions and/or to document rationale for policy variations in the realms of reward and employee lifecycle events. Ensuring adequate details are kept and filed correctly so that any future recollection of a decision is fully captured and easily retrievable. Documenting and accurately filing contemporaneous notes of manager/employee meetings about pertinent HR matters (includes using template chronology document). Supporting the successful delivery of HR projects through active monitoring, updating of progress and reporting to project leads, HR Management Team and MD HROD as necessary Provide Business Stakeholders with Analysis and Insight Preparing and analysing various HR metrics and KPIs and providing feedback to the HR Business Partners. From understanding of the data, the role holder will be expected to offer additional insights into trends for stakeholders: Use statistical insights from employee data to make better people decisions. Use data and information to provide insights into people issues and guide improved, evidence-based decision-making and fix problems at the root cause. Ask the right questions when interrogating data to support meaningful insights for the Business, telling a relevant and compelling story. Where gaps exist in the current HR reporting platforms, the Analyst will provide detailed accurate analysis for stakeholders. Deliver Improvements to the HR Reporting Capability Conducting design reviews with end users and consulting data owners to iteratively improve reporting relevance and impact. Responsible for understanding relevant bank processes and ways of working, both internal and external to HROD, and presenting appropriate reporting solutions. Carrying out user acceptance testing on behalf of HR or business stakeholders when necessary. Drive continuous improvement Proactively identifying gaps in the current HROD reporting platforms and highlighting possible solutions. Driving improvements in data quality. Supporting team members to improve their data analytics capability, understanding of appropriate use of data and storytelling. This job description is not limited to the responsibilities listed and the incumbent may be requested to perform other relevant duties as required by business needs. Knowledge, Skills, Experience & Qualifications Demonstrated experience as a HR Adviser or in HR Operations. Good understanding of HR policies and guidelines, knowledge of HR cyclical activities preferred. Experience of working in a data and analytics environment. Analytical and data manipulation skills with an understanding of how data can be used to measure business outcomes and how to deliver insight on qualitative and quantitative organisational data to inform and improve decision making. Demonstrated proactive approach to problem solving and enjoys fully immersing themselves in data, business constraints, and problems they are interpreting and asks the right questions to get at the deeper-level "why". Experience using results of analysis and communicating this in an effective way, using good communication, storytelling and presentation skills to various audiences. Demonstrate ability to build relationships and work effectively across teams Good stakeholder engagement skills, including effective questioning and active listening. Excellent attention to detail to ensure accuracy. Ability to manage, multitask and prioritise workload, to meet deadlines and follow through on completion of projects. Fluency in English both written and oral. Knowledge of another language is a plus. Degree in relevant discipline preferred or equivalent experience. Experience of working in a multi-national environment with a dispersed workforce - preferred. Preferable Previous experience of using Cognos, Tableau or similar BI toolsets. Previous experience of working with SAP HR. Previous experience of working with Alteryx or similar data shaping tool. What is it like to work at the EBRD? / About EBRD Our agile and innovative approach is what makes life at the EBRD a unique experience! You will be part of a pioneering and diverse international organisation, and use your talents to make a real difference to people's lives and help shape the future of the regions we invest in. At EBRD, our Values - Inclusiveness, Innovation, Trust, and Responsibility - are at the heart of how we work. We bring these to life through our Workplace Behaviours: listening well and speaking up, collaborating smartly, acting decisively with full commitment, and simplifying to amplify our impact. These principles shape our culture and define our success. We seek individuals who not only share these values but are also committed to embedding them in their daily work, fostering a positive and high-performing environment. The EBRD environment provides you with: Varied, stimulating and engaging work that gives you an opportunity to interact with a wide range of experts in the financial, political, public and private sectors across the regions we invest in. A working culture that embraces inclusion and celebrates diversity. Our workforce reflects a broad range of backgrounds, perspectives, and experiences, bringing fresh ideas, energy, and innovation and enhancing our ability to serve our clients, shareholders, and counterparties effectively. A hybrid workplace that offers flexibility to teams and individuals; that is based on trust, flexibility and connectedness. An environment that places sustainability, equality and digital transformation at the heart of what we do. A workplace that prioritises employee wellbeing and provides a comprehensive suite of competitive benefits. Diversity is one of the Bank's core values which are at the heart of everything it does. As such, the EBRD seeks to ensure that everyone is treated with respect and given equal opportunities and works in an inclusive environment. The EBRD encourages all qualified candidates who are nationals of the EBRD member countries to apply regardless of their racial, ethnic, religious and cultural background, gender, gender identity, sexual orientation, age, socio-economic background or disability. Please note, that due to the high volume of applications received, we regret to inform you that we are unable to provide detailed feedback to candidates who have not been shortlisted (for further consideration). Job Segment: Bank, Banking, Payroll, Business Intelligence, Sustainability, Finance . click apply for full job details
Purpose of Job The job performs a critical role in driving the Bank's talent optimisation approach, with a focus on Talent and Career Mobility, supporting an integrated approach to talent management across Human Resources and Organisational Design (HROD). The role contributes to the Bank's success and employee engagement by establishing valuable mobility-focussed career development opportunities for a diverse range of identified staff and strengthening the talent pipelines for leadership and technical succession. The role supports the Director, Talent & Performance Management as part of the Centre of Expertise (CoE) and works very closely with other Talent and Performance Management team members. Accountabilities & Responsibilities Responsible for inputting to and implementing the Bank's Talent Management Strategy with the Director of Talent & Performance Management and wider team. Responsible for the Bank's Talent Mobility approach, ensuring smooth implementation through effective collaboration with key colleagues and stakeholders and proposing improvements in line with best practice. Designs and implements the Bank's Rotation Programme, creating opportunities, facilitating matching, driving movement, and working with Managing Directors to ensure investment is directed where there is the most value to the individual and the Bank. Works closely with HRBPs to establish a sound knowledge of each business area and their workforce plans and current and future skillset requirements, proposing talent mobility initiatives with this context in mind. Partners closely with HRBP and other Talent colleagues regarding Talent Review meetings and outcomes. Establishes and facilitates initiatives aimed at increasing talent mobility and brokerage and supporting career and organisational goals (including incoming and outgoing external secondments). Consistently applies a diversity, equality and inclusion lens to initiatives to ensure that the Bank invests in and benefits from a diverse range of talent to contribute to future success. Provides career guidance and coaching as appropriate, supporting identified key employees to consider career options in relation to their stated career objectives and tracking their progress, proposing potential matches to opportunities as they emerge. Ensures a clear line of communication between the employee and their line manager, with visibility to the relevant HRBP. Provides CoE guidance and support to the HRBPs on Talent Mobility activities, including undertaking briefings, system training, documentation and in-round support as required. Pro-actively manages key stakeholders by providing senior leadership, line managers and staff with support and guidance, including quick reference guides, online training and drop in sessions. Collaborates proactively with the HR People Data & Analytics team to establish a dashboard ('Mobility Health Check') to ensure key metrics are available in order to gauge the impact and success of talent mobility initiatives. Uses data to support decisions on future initiatives. Ensures that the Bank fully benefits from the HCM system functionality in relation to talent & mobility, and that initiatives are optimised as far as possible by the system and ongoing enhancements. Works with Communications to develop and implement communication campaigns relevant to key topics. Develops and presents papers, results, and talent mobility reporting to HRMT, ExCom and the President, attending and presenting at senior leadership meetings as required. Responsible for contributing to, delivering and/or implementing other aligned projects relating to Talent Management. Champions and role model the Bank's Workplace Behaviours and Leadership Competencies. Knowledge, Skills, Experience & Qualifications Experience in developing and implementing successful career management and talent mobility initiatives, at the organisational level. Understanding of the key methodologies around talent management. Proven senior stakeholder engagement and influencing skills, skilled in networking and building trusted relationships. Strong analytical skills with a focus on problem solving and continuous improvement. Experience utilising a variety of data and systems to drive design of initiatives and deliver meaningful analysis. Demonstrable success in translating ideas and initiatives into tangible and well executed approaches. Excellent presentation and facilitation skills, particularly targeted at the senior stakeholder level. Effective problem solver with the ability to manage conflicting priorities, within tight deadlines, prioritising work effectively. A good understanding of differing organisational and national cultures, with experience in developing talent initiatives tailored to the similarities and differences in requirements of the needs in different divisions. Ability to coach leaders to improve their management capability. What is it like to work at the EBRD? / About EBRD Our agile and innovative approach is what makes life at the EBRD a unique experience! You will be part of a pioneering and diverse international organisation, and use your talents to make a real difference to people's lives and help shape the future of the regions we invest in. At EBRD, our Values - Inclusiveness, Innovation, Trust, and Responsibility - are at the heart of how we work. We bring these to life through our Workplace Behaviours: listening well and speaking up, collaborating smartly, acting decisively with full commitment, and simplifying to amplify our impact. These principles shape our culture and define our success. We seek individuals who not only share these values but are also committed to embedding them in their daily work, fostering a positive and high-performing environment. The EBRD environment provides you with: Varied, stimulating and engaging work that gives you an opportunity to interact with a wide range of experts in the financial, political, public and private sectors across the regions we invest in. A working culture that embraces inclusion and celebrates diversity. Our workforce reflects a broad range of backgrounds, perspectives, and experiences, bringing fresh ideas, energy, and innovation and enhancing our ability to serve our clients, shareholders, and counterparties effectively. A hybrid workplace that offers flexibility to teams and individuals; that is based on trust, flexibility and connectedness. An environment that places sustainability, equality and digital transformation at the heart of what we do. A workplace that prioritises employee wellbeing and provides a comprehensive suite of competitive benefits. Diversity is one of the Bank's core values which are at the heart of everything it does. As such, the EBRD seeks to ensure that everyone is treated with respect and given equal opportunities and works in an inclusive environment. The EBRD encourages all qualified candidates who are nationals of the EBRD member countries to apply regardless of their racial, ethnic, religious and cultural background, gender, gender identity, sexual orientation, age, socio-economic background or disability. Please note, that due to the high volume of applications received, we regret to inform you that we are unable to provide detailed feedback to candidates who have not been shortlisted (for further consideration). Job Segment: Bank, Banking, Sustainability, HR, Performance Management, Finance, Energy, Human Resources
Jul 03, 2025
Full time
Purpose of Job The job performs a critical role in driving the Bank's talent optimisation approach, with a focus on Talent and Career Mobility, supporting an integrated approach to talent management across Human Resources and Organisational Design (HROD). The role contributes to the Bank's success and employee engagement by establishing valuable mobility-focussed career development opportunities for a diverse range of identified staff and strengthening the talent pipelines for leadership and technical succession. The role supports the Director, Talent & Performance Management as part of the Centre of Expertise (CoE) and works very closely with other Talent and Performance Management team members. Accountabilities & Responsibilities Responsible for inputting to and implementing the Bank's Talent Management Strategy with the Director of Talent & Performance Management and wider team. Responsible for the Bank's Talent Mobility approach, ensuring smooth implementation through effective collaboration with key colleagues and stakeholders and proposing improvements in line with best practice. Designs and implements the Bank's Rotation Programme, creating opportunities, facilitating matching, driving movement, and working with Managing Directors to ensure investment is directed where there is the most value to the individual and the Bank. Works closely with HRBPs to establish a sound knowledge of each business area and their workforce plans and current and future skillset requirements, proposing talent mobility initiatives with this context in mind. Partners closely with HRBP and other Talent colleagues regarding Talent Review meetings and outcomes. Establishes and facilitates initiatives aimed at increasing talent mobility and brokerage and supporting career and organisational goals (including incoming and outgoing external secondments). Consistently applies a diversity, equality and inclusion lens to initiatives to ensure that the Bank invests in and benefits from a diverse range of talent to contribute to future success. Provides career guidance and coaching as appropriate, supporting identified key employees to consider career options in relation to their stated career objectives and tracking their progress, proposing potential matches to opportunities as they emerge. Ensures a clear line of communication between the employee and their line manager, with visibility to the relevant HRBP. Provides CoE guidance and support to the HRBPs on Talent Mobility activities, including undertaking briefings, system training, documentation and in-round support as required. Pro-actively manages key stakeholders by providing senior leadership, line managers and staff with support and guidance, including quick reference guides, online training and drop in sessions. Collaborates proactively with the HR People Data & Analytics team to establish a dashboard ('Mobility Health Check') to ensure key metrics are available in order to gauge the impact and success of talent mobility initiatives. Uses data to support decisions on future initiatives. Ensures that the Bank fully benefits from the HCM system functionality in relation to talent & mobility, and that initiatives are optimised as far as possible by the system and ongoing enhancements. Works with Communications to develop and implement communication campaigns relevant to key topics. Develops and presents papers, results, and talent mobility reporting to HRMT, ExCom and the President, attending and presenting at senior leadership meetings as required. Responsible for contributing to, delivering and/or implementing other aligned projects relating to Talent Management. Champions and role model the Bank's Workplace Behaviours and Leadership Competencies. Knowledge, Skills, Experience & Qualifications Experience in developing and implementing successful career management and talent mobility initiatives, at the organisational level. Understanding of the key methodologies around talent management. Proven senior stakeholder engagement and influencing skills, skilled in networking and building trusted relationships. Strong analytical skills with a focus on problem solving and continuous improvement. Experience utilising a variety of data and systems to drive design of initiatives and deliver meaningful analysis. Demonstrable success in translating ideas and initiatives into tangible and well executed approaches. Excellent presentation and facilitation skills, particularly targeted at the senior stakeholder level. Effective problem solver with the ability to manage conflicting priorities, within tight deadlines, prioritising work effectively. A good understanding of differing organisational and national cultures, with experience in developing talent initiatives tailored to the similarities and differences in requirements of the needs in different divisions. Ability to coach leaders to improve their management capability. What is it like to work at the EBRD? / About EBRD Our agile and innovative approach is what makes life at the EBRD a unique experience! You will be part of a pioneering and diverse international organisation, and use your talents to make a real difference to people's lives and help shape the future of the regions we invest in. At EBRD, our Values - Inclusiveness, Innovation, Trust, and Responsibility - are at the heart of how we work. We bring these to life through our Workplace Behaviours: listening well and speaking up, collaborating smartly, acting decisively with full commitment, and simplifying to amplify our impact. These principles shape our culture and define our success. We seek individuals who not only share these values but are also committed to embedding them in their daily work, fostering a positive and high-performing environment. The EBRD environment provides you with: Varied, stimulating and engaging work that gives you an opportunity to interact with a wide range of experts in the financial, political, public and private sectors across the regions we invest in. A working culture that embraces inclusion and celebrates diversity. Our workforce reflects a broad range of backgrounds, perspectives, and experiences, bringing fresh ideas, energy, and innovation and enhancing our ability to serve our clients, shareholders, and counterparties effectively. A hybrid workplace that offers flexibility to teams and individuals; that is based on trust, flexibility and connectedness. An environment that places sustainability, equality and digital transformation at the heart of what we do. A workplace that prioritises employee wellbeing and provides a comprehensive suite of competitive benefits. Diversity is one of the Bank's core values which are at the heart of everything it does. As such, the EBRD seeks to ensure that everyone is treated with respect and given equal opportunities and works in an inclusive environment. The EBRD encourages all qualified candidates who are nationals of the EBRD member countries to apply regardless of their racial, ethnic, religious and cultural background, gender, gender identity, sexual orientation, age, socio-economic background or disability. Please note, that due to the high volume of applications received, we regret to inform you that we are unable to provide detailed feedback to candidates who have not been shortlisted (for further consideration). Job Segment: Bank, Banking, Sustainability, HR, Performance Management, Finance, Energy, Human Resources
ROLE OVERVIEW Croud is a global, full service digital marketing agency with a unique business model that helps businesses drive sustainable growth in the new world of marketing. Croud was recently named a Sunday Times Best Place to Work for the second year in a row, and was named Performance Marketing Employer of the Year by PMW. At Croud, we unlock potential by elevating our people, clients, and communities within a rapidly advancing and complex economy. We operate as a unique scaled network of Intelligent, Creative Specialists, enabling us to deliver superior brand outcomes and unlock potential for our people, our clients and our communities. Our culture is strategically driven and inspired by a shared long-term vision. It is collaborative and connected, with a focus on continuous learning and mutual support. We are energised by future thinking, driving innovation to achieve better outcomes. We are instinctively generous, actively including and empowering our people. Above all, we are purpose-driven, committed to positively impacting our people, the planet, and our global communities. As Paid Media Account Director you will be the central strategic and operational lead for key clients across Paid Social and Paid Search. We are specifically seeking a leader whose expertise leans strongly towards Paid Search, but who is eager to embrace and drive a cross-functional role and team. You will be responsible for translating complex client objectives into innovative and effective paid media strategies, overseeing their flawless execution, and demonstrating clear ROI. This role requires a strong understanding of the client's business, a proactive approach to identifying growth opportunities, and the ability to nurture a talented team. You will be a trusted advisor to your clients and a critical link between their needs and our internal delivery capabilities, playing a vital role in the long-term success and expansion of this significant partnership. RESPONSIBILITIES Strategic Account Leadership & Proposition Application Lead paid media strategy across accounts, ensuring alignment with client business goals. Apply Croud's paid media proposition in a tailored, results-driven way. Identify growth opportunities through new channels, innovations, and platform updates. Collaborate with SEO, Creative, Analytics, and wider teams to ensure integrated marketing. Client Relationship Management & Account Growth Build strong, senior client relationships and act as their strategic advisor. Lead strategic planning, performance reviews, and growth conversations. Proactively identify and pitch organic growth opportunities that deliver client value. Anticipate challenges and manage expectations with clarity and professionalism. Team Leadership & Development Manage, mentor, and empower a team of paid media specialists. Set clear goals, delegate effectively, and support team development. Encourage continuous learning and knowledge sharing across platforms and clients. Operational Excellence & Innovation Implementation Ensure smooth execution, optimization, and reporting of all campaigns. Manage budgets with accuracy and accountability to drive ROI. Champion the use of Croud's tools, automation, and proprietary tech for efficiency Drive quality control across setup, tracking, and data integrity. Performance & Commercial Accountability Set and track KPIs that align with client objectives and commercial outcomes. Translate data into clear insights and impactful client recommendations. Manage forecasting, billing, and profitability for accounts. Build strong media partner relationships (e.g., Google, Meta) and contribute to new business pitches. PERSON SPECIFICATION Degree level education or relevant equivalent experience In-depth demonstrable experience in PPC advertising Excellent communication, organisation, and presentation skills A mathematical and analytical mind Excellent Microsoft Office skills which must include Excel, Word and PowerPoint Proven track record of working to deadlines The ability to autonomously identify opportunities, generate ideas and formulate strategies Extensive line management experience, mentoring & training Proven experience in client expectation management roles and situations, able to manage and direct client expectations COMPANY BENEFITS Croud operates a hybrid working model with a minimum of 3 days a week based in our London office and the remaining days from home if you wish. Croud offers a clear path to progression for all members of staff. We are committed to offering development opportunities alongside a support system of regular performance reviews. The opportunities are endless! On completion of the three-month probation period, every employee is eligible for the benefits listed on our careers site which include: Sabbatical: Paid sabbatical at 7 years with an option to take it unpaid at 5 years 25 days holiday a year Discretionary annual performance based incentive Sale commission Recruitment referrals bonus Health & Wellbeing contribution Ride to Work scheme Railcard Season Ticket loan Home office chair and home office screen Free fruit, breakfast cereals, snacks and tea & coffee in the office Enhanced Primary and Secondary family leave as well as extended Parental Leave and Shared Family Leave Life insurance and income protection Medical Cash Plan Pension Curated 3rd party learning platform as well as access to Croud Campus (our bespoke learning and development platform) IPA Membership Peer to peer recognition scheme 'bonusly' Team off-sites/regular socials Year-round holiday parties Flexible working options Day to make a difference Standard hours are from 9.00am to 5.30pm, there's flexibility if agreed in advance with your linemanagers (it may also be necessary on occasions to work outside of these hours). Croud is an equal opportunity employer and does not discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. All candidates will be assessed based on merit, qualifications and their ability to perform the requirements of the role. OUR VALUES At Croud, our vision centres around the idea of unlocking potential. We do this by elevating everyone in an inclusive and progressive culture, empowering individuals to deliver their best work. This means we build better brand outcomes, and unlock potential for our people, our clients and our communities. We live and breathe five core values that foster a culture where everyone can thrive. Our commitment to elevating each other is fundamental to both our cultural and business success. The ideal candidate will excel in and demonstrate the following: In it together - our value on integration, collaboration and outcomes Eye on the future - our value on futurism, creativity and passion Generous in spirit - our value on people, development and inclusion Do what you say - our value on integrity and accountability Make a difference - our value on purpose and impact
Jul 03, 2025
Full time
ROLE OVERVIEW Croud is a global, full service digital marketing agency with a unique business model that helps businesses drive sustainable growth in the new world of marketing. Croud was recently named a Sunday Times Best Place to Work for the second year in a row, and was named Performance Marketing Employer of the Year by PMW. At Croud, we unlock potential by elevating our people, clients, and communities within a rapidly advancing and complex economy. We operate as a unique scaled network of Intelligent, Creative Specialists, enabling us to deliver superior brand outcomes and unlock potential for our people, our clients and our communities. Our culture is strategically driven and inspired by a shared long-term vision. It is collaborative and connected, with a focus on continuous learning and mutual support. We are energised by future thinking, driving innovation to achieve better outcomes. We are instinctively generous, actively including and empowering our people. Above all, we are purpose-driven, committed to positively impacting our people, the planet, and our global communities. As Paid Media Account Director you will be the central strategic and operational lead for key clients across Paid Social and Paid Search. We are specifically seeking a leader whose expertise leans strongly towards Paid Search, but who is eager to embrace and drive a cross-functional role and team. You will be responsible for translating complex client objectives into innovative and effective paid media strategies, overseeing their flawless execution, and demonstrating clear ROI. This role requires a strong understanding of the client's business, a proactive approach to identifying growth opportunities, and the ability to nurture a talented team. You will be a trusted advisor to your clients and a critical link between their needs and our internal delivery capabilities, playing a vital role in the long-term success and expansion of this significant partnership. RESPONSIBILITIES Strategic Account Leadership & Proposition Application Lead paid media strategy across accounts, ensuring alignment with client business goals. Apply Croud's paid media proposition in a tailored, results-driven way. Identify growth opportunities through new channels, innovations, and platform updates. Collaborate with SEO, Creative, Analytics, and wider teams to ensure integrated marketing. Client Relationship Management & Account Growth Build strong, senior client relationships and act as their strategic advisor. Lead strategic planning, performance reviews, and growth conversations. Proactively identify and pitch organic growth opportunities that deliver client value. Anticipate challenges and manage expectations with clarity and professionalism. Team Leadership & Development Manage, mentor, and empower a team of paid media specialists. Set clear goals, delegate effectively, and support team development. Encourage continuous learning and knowledge sharing across platforms and clients. Operational Excellence & Innovation Implementation Ensure smooth execution, optimization, and reporting of all campaigns. Manage budgets with accuracy and accountability to drive ROI. Champion the use of Croud's tools, automation, and proprietary tech for efficiency Drive quality control across setup, tracking, and data integrity. Performance & Commercial Accountability Set and track KPIs that align with client objectives and commercial outcomes. Translate data into clear insights and impactful client recommendations. Manage forecasting, billing, and profitability for accounts. Build strong media partner relationships (e.g., Google, Meta) and contribute to new business pitches. PERSON SPECIFICATION Degree level education or relevant equivalent experience In-depth demonstrable experience in PPC advertising Excellent communication, organisation, and presentation skills A mathematical and analytical mind Excellent Microsoft Office skills which must include Excel, Word and PowerPoint Proven track record of working to deadlines The ability to autonomously identify opportunities, generate ideas and formulate strategies Extensive line management experience, mentoring & training Proven experience in client expectation management roles and situations, able to manage and direct client expectations COMPANY BENEFITS Croud operates a hybrid working model with a minimum of 3 days a week based in our London office and the remaining days from home if you wish. Croud offers a clear path to progression for all members of staff. We are committed to offering development opportunities alongside a support system of regular performance reviews. The opportunities are endless! On completion of the three-month probation period, every employee is eligible for the benefits listed on our careers site which include: Sabbatical: Paid sabbatical at 7 years with an option to take it unpaid at 5 years 25 days holiday a year Discretionary annual performance based incentive Sale commission Recruitment referrals bonus Health & Wellbeing contribution Ride to Work scheme Railcard Season Ticket loan Home office chair and home office screen Free fruit, breakfast cereals, snacks and tea & coffee in the office Enhanced Primary and Secondary family leave as well as extended Parental Leave and Shared Family Leave Life insurance and income protection Medical Cash Plan Pension Curated 3rd party learning platform as well as access to Croud Campus (our bespoke learning and development platform) IPA Membership Peer to peer recognition scheme 'bonusly' Team off-sites/regular socials Year-round holiday parties Flexible working options Day to make a difference Standard hours are from 9.00am to 5.30pm, there's flexibility if agreed in advance with your linemanagers (it may also be necessary on occasions to work outside of these hours). Croud is an equal opportunity employer and does not discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. All candidates will be assessed based on merit, qualifications and their ability to perform the requirements of the role. OUR VALUES At Croud, our vision centres around the idea of unlocking potential. We do this by elevating everyone in an inclusive and progressive culture, empowering individuals to deliver their best work. This means we build better brand outcomes, and unlock potential for our people, our clients and our communities. We live and breathe five core values that foster a culture where everyone can thrive. Our commitment to elevating each other is fundamental to both our cultural and business success. The ideal candidate will excel in and demonstrate the following: In it together - our value on integration, collaboration and outcomes Eye on the future - our value on futurism, creativity and passion Generous in spirit - our value on people, development and inclusion Do what you say - our value on integrity and accountability Make a difference - our value on purpose and impact
Ind & Func AI Decision Science Manager Senior Level Full time Job Role: Data & Applied Intelligence Strategy Manager Location: London Accenture is a leading professional services company that provides a wide range of services including strategy and consulting, data and analytics, technology and operation services worldwide. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. Accenture's core values are deeply embedded in their culture and guide their actions and decisions. These values are reflected in their commitment to driving meaningful and transformational change for their clients, communities, and the wider world. We believe in inclusion and diversity and supporting the whole person. Our people help us deliver on the promise of technology and human ingenuity for our clients and talent is one of our most important areas of competitive differentiation. Our focus is on accessing, creating and unlocking people's potential to help them achieve their professional and personal aspirations. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO As a team: Data & AI, the people who love using data to tell a story. We're also the world's largest team of data scientists, data engineers, and experts in machine learning and AI. Our focus is on big problems using the latest tech, serious brain power, and deep knowledge of just about every industry. We believe a mix of data, analytics, automation, and responsible AI can do almost anything-spark digital metamorphoses, widen the range of what humans can do, and breathe life into smart products and services. Want to join our crew of sharp analytical minds? You'll learn, grow and advance in an innovative culture that thrives on shared success, diverse ways of thinking and enables boundaryless opportunities that can drive your career in new and exciting ways If you're looking for a challenging career working in a vibrant environment with access to training and a global network of experts, this could be the role for you. As part of our global team, you'll be working with cutting-edge technologies and will have the opportunity to develop a wide range of new skills on the job. In this role you will: Join our team of strategic thinkers who are passionate about leveraging Data, AI, and GenAI to drive transformative change. We are dedicated to helping organisations navigate the complex landscape of Data & AI. Our mission is to empower businesses across various industries with strategic insights that unlock new opportunities, deliver imaginative new customer experiences, drive revenue growth and enhance operational effectiveness. If you're ready to embark on an exciting journey that blends strategy with real-world impact, we want you on our team! Lead a Team: Manage and mentor a cross-functional team, fostering a collaborative and high performance environment that encourages professional development and excellence in client delivery. Engage with Clients: Collaborate with clients to understand their business challenges and identify how Data & AI can drive strategic value across various industries, sectors, and functions. Manage Deliverables: Oversee client contractual deliverables at a project or workstream level, ensuring that all commitments are met on time and to the highest quality standards. Serve as an SME: Act as a Subject Matter Expert (SME) in various client engagements, providing insights and strategic recommendations based on Data & AI industry best practices. Develop Strategic Insights: Utilise your knowledge and understanding of industry trends and methodologies to provide strategic recommendations that align with clients' business objectives and enhance their competitive advantage. Facilitate Stakeholder Engagement: Build and maintain relationships with senior stakeholders, including C-suite executives, to effectively communicate the value of Data & AI initiatives and drive alignment on strategic priorities. Leverage Accenture Methods: Apply established frameworks and strategic methodologies to assess client needs, identify opportunities for improvement, and develop actionable plans for Data & AI implementation. Drive Innovation: Partner with our global and regional AI labs and studios, collaborating with cross-functional teams to discover innovative solutions and push the boundaries of what is possible with Data & AI. Represent Accenture: Represent Accenture at various internal, industry, and client events, showcasing our expertise in Data & AI. Craft Compelling Narratives: Develop engaging presentations and board papers that articulate complex insights in a clear and compelling manner, guiding senior client leadership in decision-making. Conduct Data Analysis: Analyse data sets to derive meaningful insights that support strategic decision-making for clients, utilising data visualisation tools and techniques to present findings effectively. Lead Impactful Discussions: Facilitate workshops and discussions with clients to explore innovative use cases for Data & AI, fostering collaborative ideation and problem-solving. Drive Practice Development: Lead the development of point of views, thought leadership and intellectual property within the Data & AI strategy space, enhancing our value proposition and building a strong professional community. Be a Team Player: Work collaboratively with colleagues across various functions, sharing knowledge and insights to drive collective success and foster a culture of innovation. Supply Chain & Operations Senior Manager (Fulfilment) Multiple Locations Senior Level Full time Senior Manager (Communications, Media, Software and Technology Industries) Learn more about the hiring process at Accenture
Jul 03, 2025
Full time
Ind & Func AI Decision Science Manager Senior Level Full time Job Role: Data & Applied Intelligence Strategy Manager Location: London Accenture is a leading professional services company that provides a wide range of services including strategy and consulting, data and analytics, technology and operation services worldwide. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. Accenture's core values are deeply embedded in their culture and guide their actions and decisions. These values are reflected in their commitment to driving meaningful and transformational change for their clients, communities, and the wider world. We believe in inclusion and diversity and supporting the whole person. Our people help us deliver on the promise of technology and human ingenuity for our clients and talent is one of our most important areas of competitive differentiation. Our focus is on accessing, creating and unlocking people's potential to help them achieve their professional and personal aspirations. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO As a team: Data & AI, the people who love using data to tell a story. We're also the world's largest team of data scientists, data engineers, and experts in machine learning and AI. Our focus is on big problems using the latest tech, serious brain power, and deep knowledge of just about every industry. We believe a mix of data, analytics, automation, and responsible AI can do almost anything-spark digital metamorphoses, widen the range of what humans can do, and breathe life into smart products and services. Want to join our crew of sharp analytical minds? You'll learn, grow and advance in an innovative culture that thrives on shared success, diverse ways of thinking and enables boundaryless opportunities that can drive your career in new and exciting ways If you're looking for a challenging career working in a vibrant environment with access to training and a global network of experts, this could be the role for you. As part of our global team, you'll be working with cutting-edge technologies and will have the opportunity to develop a wide range of new skills on the job. In this role you will: Join our team of strategic thinkers who are passionate about leveraging Data, AI, and GenAI to drive transformative change. We are dedicated to helping organisations navigate the complex landscape of Data & AI. Our mission is to empower businesses across various industries with strategic insights that unlock new opportunities, deliver imaginative new customer experiences, drive revenue growth and enhance operational effectiveness. If you're ready to embark on an exciting journey that blends strategy with real-world impact, we want you on our team! Lead a Team: Manage and mentor a cross-functional team, fostering a collaborative and high performance environment that encourages professional development and excellence in client delivery. Engage with Clients: Collaborate with clients to understand their business challenges and identify how Data & AI can drive strategic value across various industries, sectors, and functions. Manage Deliverables: Oversee client contractual deliverables at a project or workstream level, ensuring that all commitments are met on time and to the highest quality standards. Serve as an SME: Act as a Subject Matter Expert (SME) in various client engagements, providing insights and strategic recommendations based on Data & AI industry best practices. Develop Strategic Insights: Utilise your knowledge and understanding of industry trends and methodologies to provide strategic recommendations that align with clients' business objectives and enhance their competitive advantage. Facilitate Stakeholder Engagement: Build and maintain relationships with senior stakeholders, including C-suite executives, to effectively communicate the value of Data & AI initiatives and drive alignment on strategic priorities. Leverage Accenture Methods: Apply established frameworks and strategic methodologies to assess client needs, identify opportunities for improvement, and develop actionable plans for Data & AI implementation. Drive Innovation: Partner with our global and regional AI labs and studios, collaborating with cross-functional teams to discover innovative solutions and push the boundaries of what is possible with Data & AI. Represent Accenture: Represent Accenture at various internal, industry, and client events, showcasing our expertise in Data & AI. Craft Compelling Narratives: Develop engaging presentations and board papers that articulate complex insights in a clear and compelling manner, guiding senior client leadership in decision-making. Conduct Data Analysis: Analyse data sets to derive meaningful insights that support strategic decision-making for clients, utilising data visualisation tools and techniques to present findings effectively. Lead Impactful Discussions: Facilitate workshops and discussions with clients to explore innovative use cases for Data & AI, fostering collaborative ideation and problem-solving. Drive Practice Development: Lead the development of point of views, thought leadership and intellectual property within the Data & AI strategy space, enhancing our value proposition and building a strong professional community. Be a Team Player: Work collaboratively with colleagues across various functions, sharing knowledge and insights to drive collective success and foster a culture of innovation. Supply Chain & Operations Senior Manager (Fulfilment) Multiple Locations Senior Level Full time Senior Manager (Communications, Media, Software and Technology Industries) Learn more about the hiring process at Accenture
Ind & Func AI Decision Science Associate Director Senior Level Full time Job Role Data & Applied Intelligence Strategy Associate Director L5 Location London Accenture is a leading professional services company that provides a wide range of services including strategy and consulting, data and analytics, technology and operation services worldwide. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. Accenture's core values are deeply embedded in their culture and guide their actions and decisions. These values are reflected in their commitment to driving meaningful and transformational change for their clients, communities, and the wider world. We believe in inclusion and diversity and supporting the whole person. Our people help us deliver on the promise of technology and human ingenuity for our clients and talent is one of our most important areas of competitive differentiation. Our focus is on accessing, creating and unlocking people's potential to help them achieve their professional and personal aspirations. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO As a team: Data & AI, the people who love using data to tell a story. We're also the world's largest team of data scientists, data engineers, and experts in machine learning and AI. Our focus is on big problems using the latest tech, serious brain power, and deep knowledge of just about every industry. We believe a mix of data, analytics, automation, and responsible AI can do almost anything-spark digital metamorphoses, widen the range of what humans can do, and breathe life into smart products and services. Want to join our crew of sharp analytical minds? You'll learn, grow and advance in an innovative culture that thrives on shared success, diverse ways of thinking and enables boundaryless opportunities that can drive your career in new and exciting ways. If you're looking for a challenging career working in a vibrant environment with access to training and a global network of experts, this could be the role for you. As part of our global team, you'll be working with cutting-edge technologies and will have the opportunity to develop a wide range of new skills on the job. In this role you will: Lead a Portfolio: Manage and direct the Data & AI programmes of work, origination, engagement and relationship for one to two accounts or a sub industry group. This role involves working directly with Client Account Leadership, originating ideas, driving opportunities, managing Data & AI workstreams, and engaging with the client team's day-to-day. It also includes accountability for Data and AI commercial activities (RFPs/SOWs). Industry Leadership: Represent Accenture and Data & AI practice at industry, client, partner, and AI events. Ability to present and drive Accenture Data & AI perspectives at events and engagements. Lead a Team: Lead and mentor cross-functional teams, fostering a collaborative environment that emphasizes innovation, professional development, and excellence in client outcomes. Own Senior Client Relationships: Partner with C-suite and senior stakeholders to understand challenges and identify strategic opportunities where Data & AI can drive transformational value. Build long-term, trusted relationships through insightful collaboration and shared success. Manage Deliverables: Oversee client contractual deliverables at a project or workstream level, ensuring all commitments are met on time and to high standards. Serve as an SME: Act as a Subject Matter Expert in various client engagements, providing insights and strategic recommendations based on Data & AI industry best practices. Develop Strategic Insights: Leverage industry knowledge to craft Data & AI strategies aligned with clients' business objectives to enhance their competitive edge. Facilitate Stakeholder Engagement: Build and maintain relationships with senior stakeholders, including C-suite executives, to communicate the value of Data & AI initiatives and align on strategic priorities. Leverage Accenture Methods: Apply established frameworks and methodologies to assess client needs, identify opportunities, and develop actionable plans for Data & AI implementation. Drive Innovation: Collaborate with global and regional AI labs and studios to discover innovative solutions and push Data & AI boundaries. Represent Accenture: Showcase expertise in Data & AI at internal, industry, and client events. Craft Narratives: Develop engaging presentations and board papers to articulate insights and guide senior leadership decisions. Conduct Data Analysis: Analyze data sets to derive insights supporting strategic decisions, utilizing visualization tools effectively. Lead Discussions: Facilitate workshops to explore innovative Data & AI use cases, fostering collaboration and problem-solving. Drive Practice Development: Lead development of thought leadership and intellectual property in Data & AI, fostering a professional community. Be a Team Player: Collaborate across functions, sharing knowledge to drive collective success and innovation. Technology Architecture Manager - Commerce Multiple Locations Senior Level Full time Senior Manager (Communications, Media, Software and Technology Industries) Discover where this job fits at Accenture Strategy jobs: Envision the future Success is rooted in smart strategy. Use your insights and strategic thinking to understand how our clients can reinvent to stay ahead of change. Learn more about the hiring process at Accenture
Jul 03, 2025
Full time
Ind & Func AI Decision Science Associate Director Senior Level Full time Job Role Data & Applied Intelligence Strategy Associate Director L5 Location London Accenture is a leading professional services company that provides a wide range of services including strategy and consulting, data and analytics, technology and operation services worldwide. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. Accenture's core values are deeply embedded in their culture and guide their actions and decisions. These values are reflected in their commitment to driving meaningful and transformational change for their clients, communities, and the wider world. We believe in inclusion and diversity and supporting the whole person. Our people help us deliver on the promise of technology and human ingenuity for our clients and talent is one of our most important areas of competitive differentiation. Our focus is on accessing, creating and unlocking people's potential to help them achieve their professional and personal aspirations. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO As a team: Data & AI, the people who love using data to tell a story. We're also the world's largest team of data scientists, data engineers, and experts in machine learning and AI. Our focus is on big problems using the latest tech, serious brain power, and deep knowledge of just about every industry. We believe a mix of data, analytics, automation, and responsible AI can do almost anything-spark digital metamorphoses, widen the range of what humans can do, and breathe life into smart products and services. Want to join our crew of sharp analytical minds? You'll learn, grow and advance in an innovative culture that thrives on shared success, diverse ways of thinking and enables boundaryless opportunities that can drive your career in new and exciting ways. If you're looking for a challenging career working in a vibrant environment with access to training and a global network of experts, this could be the role for you. As part of our global team, you'll be working with cutting-edge technologies and will have the opportunity to develop a wide range of new skills on the job. In this role you will: Lead a Portfolio: Manage and direct the Data & AI programmes of work, origination, engagement and relationship for one to two accounts or a sub industry group. This role involves working directly with Client Account Leadership, originating ideas, driving opportunities, managing Data & AI workstreams, and engaging with the client team's day-to-day. It also includes accountability for Data and AI commercial activities (RFPs/SOWs). Industry Leadership: Represent Accenture and Data & AI practice at industry, client, partner, and AI events. Ability to present and drive Accenture Data & AI perspectives at events and engagements. Lead a Team: Lead and mentor cross-functional teams, fostering a collaborative environment that emphasizes innovation, professional development, and excellence in client outcomes. Own Senior Client Relationships: Partner with C-suite and senior stakeholders to understand challenges and identify strategic opportunities where Data & AI can drive transformational value. Build long-term, trusted relationships through insightful collaboration and shared success. Manage Deliverables: Oversee client contractual deliverables at a project or workstream level, ensuring all commitments are met on time and to high standards. Serve as an SME: Act as a Subject Matter Expert in various client engagements, providing insights and strategic recommendations based on Data & AI industry best practices. Develop Strategic Insights: Leverage industry knowledge to craft Data & AI strategies aligned with clients' business objectives to enhance their competitive edge. Facilitate Stakeholder Engagement: Build and maintain relationships with senior stakeholders, including C-suite executives, to communicate the value of Data & AI initiatives and align on strategic priorities. Leverage Accenture Methods: Apply established frameworks and methodologies to assess client needs, identify opportunities, and develop actionable plans for Data & AI implementation. Drive Innovation: Collaborate with global and regional AI labs and studios to discover innovative solutions and push Data & AI boundaries. Represent Accenture: Showcase expertise in Data & AI at internal, industry, and client events. Craft Narratives: Develop engaging presentations and board papers to articulate insights and guide senior leadership decisions. Conduct Data Analysis: Analyze data sets to derive insights supporting strategic decisions, utilizing visualization tools effectively. Lead Discussions: Facilitate workshops to explore innovative Data & AI use cases, fostering collaboration and problem-solving. Drive Practice Development: Lead development of thought leadership and intellectual property in Data & AI, fostering a professional community. Be a Team Player: Collaborate across functions, sharing knowledge to drive collective success and innovation. Technology Architecture Manager - Commerce Multiple Locations Senior Level Full time Senior Manager (Communications, Media, Software and Technology Industries) Discover where this job fits at Accenture Strategy jobs: Envision the future Success is rooted in smart strategy. Use your insights and strategic thinking to understand how our clients can reinvent to stay ahead of change. Learn more about the hiring process at Accenture
As our Chief Technology & Product Officer (CTPO), your role is pivotal to the current and future success of BrightLocal. As a product-led growth (PLG) business, we live or die based on the quality and value of our product to our customers. As our CTPO you are ultimately responsible for ensuring that our products deliver incredible value and reliable infrastructure that meets our customers' changing needs better and faster than our competitors. Technology and innovation are at the core of our business. You will facilitate technological advancements and foster a culture of innovation, ensuring we stay ahead of industry trends and deliver cutting-edge solutions. Your leadership in this area will be crucial in maintaining our competitive edge and enabling sustainable growth. You will play a central role in the business, owning the customer experience and collaborating with senior leaders to set the product and technical vision and strategy. This is a hybrid role where we would require you to be in our Brighton office 2 times a week. Vision and Strategy: Deeply understand and appreciate the needs, challenges, and opportunities faced by our customers and employees. Work in collaboration with the C-Suite, Head of Product and Engineering Managers to craft a clear and compelling long-term vision for our products and services that meet the needs of customers better than any of our competitors. Devise a simple and effective product strategy that delivers maximum value to customers, and strong commercial growth to the business over the short-medium term. Ensure that the product vision & strategy is aligned with our mission and enables the business to continue to grow in a sustainable, profitable manner. Ensure that the technology strategy aligns with and supports the overall product vision and business objectives. Take every opportunity to communicate the product vision to the business, ensuring high levels of understanding and buy-in within every team. Foster a customer-centric culture in the business, proactively sharing all insights and ensuring feedback from all customer-facing teams is used to inform product decisions. Product Delivery: Guide and support your Head of Product and Engineering Managers (direct reports) to ensure we deliver on our strategy as quickly and effectively as possible. Ensure that we have clear and robust processes at all stages of the product and engineering life-cycle, from ideation and validation to development, testing, feedback, and iteration. Foster a culture that balances being data-driven with a bias for action and risk-taking, enabling us to deliver incremental value to customers quickly and often. Empower your team to own and manage the product roadmap, ensuring the wider business has a clear view and understanding of progress and changes at all times. Ensure you have the right blend of talent, experience, and team structure to enable your team to successfully execute the product and technical strategies. Collaborate closely with the Head of Product and Engineering Managers to establish efficient processes for product development, decision prioritisation, and product launches. Collaborate closely with the Engineering Managers and Engineering team to ensure we have the right tools, processes, and ceremonies for fast and efficient product delivery. Establish product and technical KPIs for cross-functional alignment; examples include customer satisfaction scores, uptime, etc. Foster a culture of innovation and iteration, ensuring testing and data-driven decision-making is a priority, utilising test results and insights to shape impactful products. Oversee the architectural integrity, scalability, and security of our technology platforms to support our product and business goals. Support the Engineering team and work with them to help them adopt best practices in coding, testing, and deployment to ensure high-quality product delivery. Build effective relationships and working processes with marketing, sales, Customer Success, and Customer Support to ensure we bring new products and updates to market effectively. Team Leadership: Embody and champion our company beliefs every day and be a role model to everyone in the business. Working with the Head of Product and Engineering Managers, you'll nurture a high-performing team through regular check-ins and 1-1s. Inspire the Product and Engineering teams (engineers, QAs, product managers, UX designers, scrum masters) and guide their thinking and actions from design to delivery to feedback and iteration. Lead the team to meet roadmaps and objectives through effective management and communication. Ensure individuals reach their potential by providing thought leadership and investing in continuous improvement and career growth. Drive a culture of technical excellence and continuous improvement. Mentor and develop the Product and Engineering leadership team, including the Head of Product, Product Leads, Engineering Managers, and Tech Leads, to enhance their skills and career growth. You'll need to be: A role model for our culture and beliefs: First and foremost, you are a leader of the business and nothing is more important than being a constant role model for our beliefs. An inspiring leader and supportive manager: You know what it takes to build high-performing cross-functional teams and help team members reach common goals and their full potential. A true player-coach: You're comfortable working strategically and looking at the big picture while also being hands-on and close to the details. Open-minded and hungry to learn: You know how to deliver commercial success in software businesses, but you don't have all the answers all the time and are prepared to admit this, ask questions, and learn from those around you. A great collaborator: A strong desire to collaborate with engineers, product marketing, and the commercial team who are responsible for building and developing product partnerships to ensure a cohesive and aligned approach to achieving sales objectives. An excellent communicator: You know how to engage and inspire people through written and verbal communication. A strong bias for action: You're comfortable working with ambiguity and lean on your creative problem-solving skills to generate ideas and move them forward quickly. Great with analytics: You'll have strong analytical skills with the ability to analyse data, identify trends, and extract actionable insights. Big ambitions: You lead by example and will energise the team to take big swings that help move us forward faster. A technical visionary: You'll have a deep understanding of modern software development practices and technologies. An advocate: You'll champion agile methodologies and engineering best practices to foster a collaborative and efficient engineering environment. You'll need to have: Extensive experience in B2B SaaS software development and leading Product and Engineering teams in a fast-growing environment. Prior experience in a CTPO or CTO role with a focus on product. Proven track record of successfully creating and executing a strategic vision. Demonstrable experience across the whole product lifecycle. Extensive experience of working with Agile development methodologies and in particular SCRUM. Demonstrable experience of improving existing processes and teams to deliver fast and effective product delivery. Proven track record of designing and implementing scalable and secure technology architectures. Familiarity with our product and tech stack: Linux, React, PHP, Golang, Jira, GitHub, MySQL, Elastic Search, TestRail, Jenkins, Redis, RabbitMQ, REST APIs and microservices. Understanding of on-premise and cloud infrastructures. A passion for technology and innovation. For more information or to review a full JD please contact Christian - (no agencies)
Jul 03, 2025
Full time
As our Chief Technology & Product Officer (CTPO), your role is pivotal to the current and future success of BrightLocal. As a product-led growth (PLG) business, we live or die based on the quality and value of our product to our customers. As our CTPO you are ultimately responsible for ensuring that our products deliver incredible value and reliable infrastructure that meets our customers' changing needs better and faster than our competitors. Technology and innovation are at the core of our business. You will facilitate technological advancements and foster a culture of innovation, ensuring we stay ahead of industry trends and deliver cutting-edge solutions. Your leadership in this area will be crucial in maintaining our competitive edge and enabling sustainable growth. You will play a central role in the business, owning the customer experience and collaborating with senior leaders to set the product and technical vision and strategy. This is a hybrid role where we would require you to be in our Brighton office 2 times a week. Vision and Strategy: Deeply understand and appreciate the needs, challenges, and opportunities faced by our customers and employees. Work in collaboration with the C-Suite, Head of Product and Engineering Managers to craft a clear and compelling long-term vision for our products and services that meet the needs of customers better than any of our competitors. Devise a simple and effective product strategy that delivers maximum value to customers, and strong commercial growth to the business over the short-medium term. Ensure that the product vision & strategy is aligned with our mission and enables the business to continue to grow in a sustainable, profitable manner. Ensure that the technology strategy aligns with and supports the overall product vision and business objectives. Take every opportunity to communicate the product vision to the business, ensuring high levels of understanding and buy-in within every team. Foster a customer-centric culture in the business, proactively sharing all insights and ensuring feedback from all customer-facing teams is used to inform product decisions. Product Delivery: Guide and support your Head of Product and Engineering Managers (direct reports) to ensure we deliver on our strategy as quickly and effectively as possible. Ensure that we have clear and robust processes at all stages of the product and engineering life-cycle, from ideation and validation to development, testing, feedback, and iteration. Foster a culture that balances being data-driven with a bias for action and risk-taking, enabling us to deliver incremental value to customers quickly and often. Empower your team to own and manage the product roadmap, ensuring the wider business has a clear view and understanding of progress and changes at all times. Ensure you have the right blend of talent, experience, and team structure to enable your team to successfully execute the product and technical strategies. Collaborate closely with the Head of Product and Engineering Managers to establish efficient processes for product development, decision prioritisation, and product launches. Collaborate closely with the Engineering Managers and Engineering team to ensure we have the right tools, processes, and ceremonies for fast and efficient product delivery. Establish product and technical KPIs for cross-functional alignment; examples include customer satisfaction scores, uptime, etc. Foster a culture of innovation and iteration, ensuring testing and data-driven decision-making is a priority, utilising test results and insights to shape impactful products. Oversee the architectural integrity, scalability, and security of our technology platforms to support our product and business goals. Support the Engineering team and work with them to help them adopt best practices in coding, testing, and deployment to ensure high-quality product delivery. Build effective relationships and working processes with marketing, sales, Customer Success, and Customer Support to ensure we bring new products and updates to market effectively. Team Leadership: Embody and champion our company beliefs every day and be a role model to everyone in the business. Working with the Head of Product and Engineering Managers, you'll nurture a high-performing team through regular check-ins and 1-1s. Inspire the Product and Engineering teams (engineers, QAs, product managers, UX designers, scrum masters) and guide their thinking and actions from design to delivery to feedback and iteration. Lead the team to meet roadmaps and objectives through effective management and communication. Ensure individuals reach their potential by providing thought leadership and investing in continuous improvement and career growth. Drive a culture of technical excellence and continuous improvement. Mentor and develop the Product and Engineering leadership team, including the Head of Product, Product Leads, Engineering Managers, and Tech Leads, to enhance their skills and career growth. You'll need to be: A role model for our culture and beliefs: First and foremost, you are a leader of the business and nothing is more important than being a constant role model for our beliefs. An inspiring leader and supportive manager: You know what it takes to build high-performing cross-functional teams and help team members reach common goals and their full potential. A true player-coach: You're comfortable working strategically and looking at the big picture while also being hands-on and close to the details. Open-minded and hungry to learn: You know how to deliver commercial success in software businesses, but you don't have all the answers all the time and are prepared to admit this, ask questions, and learn from those around you. A great collaborator: A strong desire to collaborate with engineers, product marketing, and the commercial team who are responsible for building and developing product partnerships to ensure a cohesive and aligned approach to achieving sales objectives. An excellent communicator: You know how to engage and inspire people through written and verbal communication. A strong bias for action: You're comfortable working with ambiguity and lean on your creative problem-solving skills to generate ideas and move them forward quickly. Great with analytics: You'll have strong analytical skills with the ability to analyse data, identify trends, and extract actionable insights. Big ambitions: You lead by example and will energise the team to take big swings that help move us forward faster. A technical visionary: You'll have a deep understanding of modern software development practices and technologies. An advocate: You'll champion agile methodologies and engineering best practices to foster a collaborative and efficient engineering environment. You'll need to have: Extensive experience in B2B SaaS software development and leading Product and Engineering teams in a fast-growing environment. Prior experience in a CTPO or CTO role with a focus on product. Proven track record of successfully creating and executing a strategic vision. Demonstrable experience across the whole product lifecycle. Extensive experience of working with Agile development methodologies and in particular SCRUM. Demonstrable experience of improving existing processes and teams to deliver fast and effective product delivery. Proven track record of designing and implementing scalable and secure technology architectures. Familiarity with our product and tech stack: Linux, React, PHP, Golang, Jira, GitHub, MySQL, Elastic Search, TestRail, Jenkins, Redis, RabbitMQ, REST APIs and microservices. Understanding of on-premise and cloud infrastructures. A passion for technology and innovation. For more information or to review a full JD please contact Christian - (no agencies)
