This is a fantastic opportunity for an experienced IT Support / Helpdesk / 3rd Line Technician to join an established team of IT Solution Specialists. When you join us, and you're not just joining a company; you're joining a legacy. Your expertise will find a home here, where your ideas can flourish, and your skills will be honed to perfection. You'll make the grade if you: Reside in East London / Essex Area Have a few years' experience on a MSP IT Helpdesk Have impeccable English language telephone communication." Role Info: IT Support Technician - MSP London Docklands Head Office (E14) / Hybrid (Catchment East London / Essex - Basildon, Billericay, Chelmsford) £25,000 - £35,000 Dependant on Experience Full Time, 09:00 - 17:30, Monday - Friday Company: Established IT Solution Specialists Your Skills: Customer Service, Great Communication Skills, 1st and 2nd Line IT Support, Microsoft Servers, Firewalls, Windows Operating Systems About us: Our journey began in 1995, and since then, we have been shaping the IT landscape and transforming businesses across the globe. We are not just an IT Solutions company; we are pioneers in crafting seamless experiences for our clients. We are dedicated to providing unparalleled IT Support and Fully Managed HelpDesk Services. We're not just about fixing issues; we're about creating solutions. Whether it's empowering small and medium-sized businesses or supporting large corporate enterprises, we adapt, innovate, and deliver excellence. What sets us apart? It's our flexibility and proactive mindset that allows us to turn obstacles into opportunities. With over 29 years of rich industry experience, we've become connoisseurs of IT expertise. We don't just consult; we dive deep, supply innovative solutions, implement seamless processes, configure intricate systems, and provide unwavering support. The 1st / 2nd / 3rd Line Support Technician Opportunity: This opportunity involves dealing with 1st & 2nd line support enquiries. There is also the potential for 3rd line support working in conjunction with a Senior Technician. This exciting position also involves project work for the installation & Support of Windows PCs & Servers, Azure & Microsoft 365, VMware & Cloud Migration Services. Because of this, prior knowledge on DNS, DHCP, TCP/IP, Firewall & Routers would also be beneficial. This is a fantastic opportunity for you to increase your knowledge on recently released technologies whilst working in an enjoyable and supported environment. About you: In this position, you will require good communication skills, a pleasant telephone manner and brilliant customer facing/customer service skills. We're also looking for someone who already has a couple of years experience on a MSP Helpdesk. Some experience in the following is preferred: Hardware: + Common Routers, Firewalls & Switches + Workstations, Laptops, Servers. Software: + Microsoft 365 administration + Microsoft Windows Server admin + SharePoint admin + Windows Operating Systems + Mac OS + DNS, DHCP, TCP/IP Commonly used products include the following (training is also provided to further knowledge): + N-Able MSP Manager + StorageCraft Backup Software + Sophos + TeamViewer + IOS/Android Sounds like a good fit? Apply here for a fast-track path to our Hiring Manager. Your Previous Experience / Background Might Include: IT Desktop Support, IT Technician, IT Support, IT Service Desk Engineer, IT Support Desk Technician, IT Helpdesk Support Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Dec 14, 2024
Full time
This is a fantastic opportunity for an experienced IT Support / Helpdesk / 3rd Line Technician to join an established team of IT Solution Specialists. When you join us, and you're not just joining a company; you're joining a legacy. Your expertise will find a home here, where your ideas can flourish, and your skills will be honed to perfection. You'll make the grade if you: Reside in East London / Essex Area Have a few years' experience on a MSP IT Helpdesk Have impeccable English language telephone communication." Role Info: IT Support Technician - MSP London Docklands Head Office (E14) / Hybrid (Catchment East London / Essex - Basildon, Billericay, Chelmsford) £25,000 - £35,000 Dependant on Experience Full Time, 09:00 - 17:30, Monday - Friday Company: Established IT Solution Specialists Your Skills: Customer Service, Great Communication Skills, 1st and 2nd Line IT Support, Microsoft Servers, Firewalls, Windows Operating Systems About us: Our journey began in 1995, and since then, we have been shaping the IT landscape and transforming businesses across the globe. We are not just an IT Solutions company; we are pioneers in crafting seamless experiences for our clients. We are dedicated to providing unparalleled IT Support and Fully Managed HelpDesk Services. We're not just about fixing issues; we're about creating solutions. Whether it's empowering small and medium-sized businesses or supporting large corporate enterprises, we adapt, innovate, and deliver excellence. What sets us apart? It's our flexibility and proactive mindset that allows us to turn obstacles into opportunities. With over 29 years of rich industry experience, we've become connoisseurs of IT expertise. We don't just consult; we dive deep, supply innovative solutions, implement seamless processes, configure intricate systems, and provide unwavering support. The 1st / 2nd / 3rd Line Support Technician Opportunity: This opportunity involves dealing with 1st & 2nd line support enquiries. There is also the potential for 3rd line support working in conjunction with a Senior Technician. This exciting position also involves project work for the installation & Support of Windows PCs & Servers, Azure & Microsoft 365, VMware & Cloud Migration Services. Because of this, prior knowledge on DNS, DHCP, TCP/IP, Firewall & Routers would also be beneficial. This is a fantastic opportunity for you to increase your knowledge on recently released technologies whilst working in an enjoyable and supported environment. About you: In this position, you will require good communication skills, a pleasant telephone manner and brilliant customer facing/customer service skills. We're also looking for someone who already has a couple of years experience on a MSP Helpdesk. Some experience in the following is preferred: Hardware: + Common Routers, Firewalls & Switches + Workstations, Laptops, Servers. Software: + Microsoft 365 administration + Microsoft Windows Server admin + SharePoint admin + Windows Operating Systems + Mac OS + DNS, DHCP, TCP/IP Commonly used products include the following (training is also provided to further knowledge): + N-Able MSP Manager + StorageCraft Backup Software + Sophos + TeamViewer + IOS/Android Sounds like a good fit? Apply here for a fast-track path to our Hiring Manager. Your Previous Experience / Background Might Include: IT Desktop Support, IT Technician, IT Support, IT Service Desk Engineer, IT Support Desk Technician, IT Helpdesk Support Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
London (Hybrid 4 days) Salary: 80 - 85k + Package About Us: McCabe and Barton are proud to be working with a leading financial services company to fill this exciting role. We are seeking an experienced Infrastructure Engineer to join a dynamic IT team in our client's leading financial services company. In this role, you will focus on managing and optimizing network infrastructure while also providing comprehensive IT support. You'll be responsible for overseeing both on-premises and cloud-based systems across the UK and Europe, with a strong emphasis on network management and security. Key Responsibilities: - Design, implement, and maintain robust network solutions, including.*Cisco Switches and Meraki Wi-Fi systems - Ensure network security, performance, and reliability across all company locations - Manage and troubleshoot VPNs, Firewalls, and other network security appliances - Provide 1st, 2nd, and 3rd-line support for network-related issues and general IT infrastructure - Oversee IT ServiceDesk operations with a focus on network-centric problem resolution - Support and optimize cloud-based infrastructure, particularly in.*Azure environments Key Requirements: - Experience in network engineering, with expertise in Cisco networking technologies - Proficiency in configuring and maintaining enterprise-grade network equipment - Solid understanding of network protocols and security best practices - Experience with cloud networking, particularly in Azure environments - Knowledge of Windows 10/11, Office 365, and Active Directory - Relevant networking certifications (eg, CCNA, CCNP) are highly desirable - Excellent problem-solving skills and a customer-focused approach - Ability to work independently and as part of a global IT team Please apply with an updated version of your CV.
Dec 13, 2024
Full time
London (Hybrid 4 days) Salary: 80 - 85k + Package About Us: McCabe and Barton are proud to be working with a leading financial services company to fill this exciting role. We are seeking an experienced Infrastructure Engineer to join a dynamic IT team in our client's leading financial services company. In this role, you will focus on managing and optimizing network infrastructure while also providing comprehensive IT support. You'll be responsible for overseeing both on-premises and cloud-based systems across the UK and Europe, with a strong emphasis on network management and security. Key Responsibilities: - Design, implement, and maintain robust network solutions, including.*Cisco Switches and Meraki Wi-Fi systems - Ensure network security, performance, and reliability across all company locations - Manage and troubleshoot VPNs, Firewalls, and other network security appliances - Provide 1st, 2nd, and 3rd-line support for network-related issues and general IT infrastructure - Oversee IT ServiceDesk operations with a focus on network-centric problem resolution - Support and optimize cloud-based infrastructure, particularly in.*Azure environments Key Requirements: - Experience in network engineering, with expertise in Cisco networking technologies - Proficiency in configuring and maintaining enterprise-grade network equipment - Solid understanding of network protocols and security best practices - Experience with cloud networking, particularly in Azure environments - Knowledge of Windows 10/11, Office 365, and Active Directory - Relevant networking certifications (eg, CCNA, CCNP) are highly desirable - Excellent problem-solving skills and a customer-focused approach - Ability to work independently and as part of a global IT team Please apply with an updated version of your CV.
Role: Monitoring Engineer (Network operations) Location: Northampton Salary: Competitive dependent on experience Working pattern: onsite working for probation (3 months) - hybrid working thereafter We are working with a large scale IT organisation based in Northampton, who require a Monitoring Engineer, ideally at a 3rd line level, to take over the overall maintainance of the monitoring solution. You will be working in the network operations team, sitting alongside another team members, helping to resolve network and monitoring issues. You will have previous experience of working in an MSP/Vendor type setting and be comfortable working with vendors/stakeholders as there may be occasions where you need to visit client sites. You will play a key role in areas such as continual improvement of monitoring systems, proactively eliminating any security weaknesses for our customers and delivering core NOC based processes/activities. Skills and experience required Excellent experience supporting, monitoring, and improving customers estates using monitoring solutions. Experience speaking with both senior management internally and externally on critical / high priority issues Core Networking skills are expected and exposure to supporting both on-premise and cloud network environments Strong knowledge of monitoring tools & alerting systems Experience with Datto RMM greatly desired. Knowledge of on-premise and cloud based solutions The role will be 5 days a week onsite for your probation period (3 months) and will then move to a more hybrid working model (3 days onsite) thereafter. This falls in line with the rest of the team and is a standard for the organisation across the board. Please consider this when applying for the role. The salary is competitive and will be dependent on experience, however, it does fall in line with market expectations. If you are interested in the role and would like to apply, please click on the link for immediate consideration. We take great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce.
Dec 12, 2024
Full time
Role: Monitoring Engineer (Network operations) Location: Northampton Salary: Competitive dependent on experience Working pattern: onsite working for probation (3 months) - hybrid working thereafter We are working with a large scale IT organisation based in Northampton, who require a Monitoring Engineer, ideally at a 3rd line level, to take over the overall maintainance of the monitoring solution. You will be working in the network operations team, sitting alongside another team members, helping to resolve network and monitoring issues. You will have previous experience of working in an MSP/Vendor type setting and be comfortable working with vendors/stakeholders as there may be occasions where you need to visit client sites. You will play a key role in areas such as continual improvement of monitoring systems, proactively eliminating any security weaknesses for our customers and delivering core NOC based processes/activities. Skills and experience required Excellent experience supporting, monitoring, and improving customers estates using monitoring solutions. Experience speaking with both senior management internally and externally on critical / high priority issues Core Networking skills are expected and exposure to supporting both on-premise and cloud network environments Strong knowledge of monitoring tools & alerting systems Experience with Datto RMM greatly desired. Knowledge of on-premise and cloud based solutions The role will be 5 days a week onsite for your probation period (3 months) and will then move to a more hybrid working model (3 days onsite) thereafter. This falls in line with the rest of the team and is a standard for the organisation across the board. Please consider this when applying for the role. The salary is competitive and will be dependent on experience, however, it does fall in line with market expectations. If you are interested in the role and would like to apply, please click on the link for immediate consideration. We take great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce.
Senior Monitoring & Backup Engineer Northampton Hybrid (3/2 split) Up to £55,000 + Benefits Joining a leading IT Service provider with more than 40 years of history this is the opportunity to become an integral part of their dedicated NOC team with offices based in Northampton and DC in Milton Keynes on a hybrid working basis and without the need for shift patterns or excessive out of hours call outs. The Role As a Senior Network Operations Centre (NOC) Engineer you will play a key role in operational management of private datacentres, proactively eliminating security weaknesses for customers, and delivering core NOC processes and activities. Responsibilities Provide 3rd line technical proactive support and undertake project work for customers. Analyze events, perform troubleshooting and incident response on related systems, and communicate with relevant teams or third parties for quick alert resolution. Collaborate with the wider Service teams to ensure proactive monitoring and alerting is optimized for existing and new customers. Maintain high levels of communication and engagement with customers. Ensure solutions are installed to appropriate standards and industry best practices. Assist the team with technical design, implementation, and support of customer incidents and projects. Resolve customer incidents quickly (on and off-site) with detailed root cause analysis using an ITSM tool. Conduct customer audits and create appropriate documentation. Create and maintain suitable customer infrastructure/service documentation. Manage change control processes and maintain digital records, both strategically and on an individual customer basis. Assist in the upkeep of UK datacentres, including occasional out-of-hours support for maintenance. Work independently as part of a team to ensure high-quality support for clients across their own estates, company infrastructure, or public cloud environments (mainly Azure). Stay updated on new and emerging technologies and necessary training requirements. Suggest and implement improvements for ongoing service delivery development. Monitor and resolve issues related to customer backups, DR solutions, and IAAS platforms. Assist with customer trials and potentially engage in ad-hoc Pre-Sales discussions for new sales opportunities. Serve as a key escalation contact for delivered products and services. Candidate Profile Experience: Minimum 5 years in a role supporting servers, networks, virtualized systems, backup, and DR solutions as well as M365 & Azure. Technical Skills: Proven experience with enterprise/mainstream technologies and applications, including Microsoft 365, Azure, AVD, Windows Server, RDS, group policy, AD, VMware, and Veeam. Communication Skills: Experience speaking with senior management on critical/high priority issues and managing incidents via an ITSM tool. Certifications: Industry-recognized accreditations such as Microsoft Azure & 365, VMware VCP, and CCNA are highly desirable. Specialized Knowledge: Experience with VMware vCloud Director and NSX-T is highly desirable. Core networking skills and exposure to private datacentres and/or public cloud environments are expected. Strong knowledge of monitoring tools and alerting systems is also required. Benefits Hybrid working arrangement (3 days in/2 days out). Competitive salary. Social events, supportive and fun culture, and hard-working environment. Perks such as incentives (holidays, vouchers, lunches, spot prizes). Top-of-the-range technology for office and home working (laptops, screens, latest iPhone, etc.). Subsidized healthcare/medical benefits. Generous annual leave (25-30 days plus bank holidays, with optional 2 weeks unpaid leave) that increases with tenure. Comprehensive progression plan, including training and mentor programs.
Dec 12, 2024
Full time
Senior Monitoring & Backup Engineer Northampton Hybrid (3/2 split) Up to £55,000 + Benefits Joining a leading IT Service provider with more than 40 years of history this is the opportunity to become an integral part of their dedicated NOC team with offices based in Northampton and DC in Milton Keynes on a hybrid working basis and without the need for shift patterns or excessive out of hours call outs. The Role As a Senior Network Operations Centre (NOC) Engineer you will play a key role in operational management of private datacentres, proactively eliminating security weaknesses for customers, and delivering core NOC processes and activities. Responsibilities Provide 3rd line technical proactive support and undertake project work for customers. Analyze events, perform troubleshooting and incident response on related systems, and communicate with relevant teams or third parties for quick alert resolution. Collaborate with the wider Service teams to ensure proactive monitoring and alerting is optimized for existing and new customers. Maintain high levels of communication and engagement with customers. Ensure solutions are installed to appropriate standards and industry best practices. Assist the team with technical design, implementation, and support of customer incidents and projects. Resolve customer incidents quickly (on and off-site) with detailed root cause analysis using an ITSM tool. Conduct customer audits and create appropriate documentation. Create and maintain suitable customer infrastructure/service documentation. Manage change control processes and maintain digital records, both strategically and on an individual customer basis. Assist in the upkeep of UK datacentres, including occasional out-of-hours support for maintenance. Work independently as part of a team to ensure high-quality support for clients across their own estates, company infrastructure, or public cloud environments (mainly Azure). Stay updated on new and emerging technologies and necessary training requirements. Suggest and implement improvements for ongoing service delivery development. Monitor and resolve issues related to customer backups, DR solutions, and IAAS platforms. Assist with customer trials and potentially engage in ad-hoc Pre-Sales discussions for new sales opportunities. Serve as a key escalation contact for delivered products and services. Candidate Profile Experience: Minimum 5 years in a role supporting servers, networks, virtualized systems, backup, and DR solutions as well as M365 & Azure. Technical Skills: Proven experience with enterprise/mainstream technologies and applications, including Microsoft 365, Azure, AVD, Windows Server, RDS, group policy, AD, VMware, and Veeam. Communication Skills: Experience speaking with senior management on critical/high priority issues and managing incidents via an ITSM tool. Certifications: Industry-recognized accreditations such as Microsoft Azure & 365, VMware VCP, and CCNA are highly desirable. Specialized Knowledge: Experience with VMware vCloud Director and NSX-T is highly desirable. Core networking skills and exposure to private datacentres and/or public cloud environments are expected. Strong knowledge of monitoring tools and alerting systems is also required. Benefits Hybrid working arrangement (3 days in/2 days out). Competitive salary. Social events, supportive and fun culture, and hard-working environment. Perks such as incentives (holidays, vouchers, lunches, spot prizes). Top-of-the-range technology for office and home working (laptops, screens, latest iPhone, etc.). Subsidized healthcare/medical benefits. Generous annual leave (25-30 days plus bank holidays, with optional 2 weeks unpaid leave) that increases with tenure. Comprehensive progression plan, including training and mentor programs.
Role: Monitoring Engineer (Network operations) Location: Northampton Salary: Competitive dependent on experience Working pattern: onsite working for probation (3 months) - hybrid working thereafter We are working with a large scale IT organisation based in Northampton, who require a Monitoring Engineer, ideally at a 3rd line level, to take over the overall maintenance of the monitoring solution. You will be working in the network operations team, sitting alongside another team members, helping to resolve network and monitoring issues. You will have previous experience of working in an MSP/Vendor type setting and be comfortable working with vendors/stakeholders as there may be occasions where you need to visit client sites. You will play a key role in areas such as continual improvement of monitoring systems, proactively eliminating any security weaknesses for our customers and delivering core NOC based processes/activities. Skills and experience required Excellent experience supporting, monitoring, and improving customers estates using monitoring solutions. Experience speaking with both senior management internally and externally on critical/high priority issues Core Networking skills are expected and exposure to supporting both on-premise and cloud network environments Strong knowledge of monitoring tools & alerting systems Experience with Datto RMM greatly desired. Knowledge of on-premise and cloud based solutions The role will be 5 days a week onsite for your probation period (3 months) and will then move to a more hybrid working model (3 days onsite) thereafter. This falls in line with the rest of the team and is a standard for the organisation across the board. Please consider this when applying for the role. The salary is competitive and will be dependent on experience, however, it does fall in line with market expectations. If you are interested in the role and would like to apply, please click on the link for immediate consideration. We take great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce.
Dec 12, 2024
Full time
Role: Monitoring Engineer (Network operations) Location: Northampton Salary: Competitive dependent on experience Working pattern: onsite working for probation (3 months) - hybrid working thereafter We are working with a large scale IT organisation based in Northampton, who require a Monitoring Engineer, ideally at a 3rd line level, to take over the overall maintenance of the monitoring solution. You will be working in the network operations team, sitting alongside another team members, helping to resolve network and monitoring issues. You will have previous experience of working in an MSP/Vendor type setting and be comfortable working with vendors/stakeholders as there may be occasions where you need to visit client sites. You will play a key role in areas such as continual improvement of monitoring systems, proactively eliminating any security weaknesses for our customers and delivering core NOC based processes/activities. Skills and experience required Excellent experience supporting, monitoring, and improving customers estates using monitoring solutions. Experience speaking with both senior management internally and externally on critical/high priority issues Core Networking skills are expected and exposure to supporting both on-premise and cloud network environments Strong knowledge of monitoring tools & alerting systems Experience with Datto RMM greatly desired. Knowledge of on-premise and cloud based solutions The role will be 5 days a week onsite for your probation period (3 months) and will then move to a more hybrid working model (3 days onsite) thereafter. This falls in line with the rest of the team and is a standard for the organisation across the board. Please consider this when applying for the role. The salary is competitive and will be dependent on experience, however, it does fall in line with market expectations. If you are interested in the role and would like to apply, please click on the link for immediate consideration. We take great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce.
Synapri are working with a leading Public Sector Organisation to hire an experienced Senior Java Developer on an Inside IR35 basis for an initial 6 month period. This role will require travel to the Central London office 1-2 times per week. Our client are looking for people experienced with ensuring best practices are adhered to across the department and guiding teams on how to deliver quality software products. You will assist in the design of software products that make up citizen services in collaboration with Architecture and Engineering principles. With a focus on operational stability, robustness, resilience, availability and quality you will be accountable for the code your teams produce. The key responsibilities will include: Designing leading the strategies for building reusable libraries and services Providing 3rd line support on products developed Contribution to the design of the overall strategic vision The key skills required are: 5+ years Java experience SQL database management Spring Framework experience API design and open standards This role requires active SC or DV clearance (used in a role within the last 12 months). Prior experience within the public sector is desirable. If the above looks like a good fit for your skills and experience please apply below.
Dec 11, 2024
Contractor
Synapri are working with a leading Public Sector Organisation to hire an experienced Senior Java Developer on an Inside IR35 basis for an initial 6 month period. This role will require travel to the Central London office 1-2 times per week. Our client are looking for people experienced with ensuring best practices are adhered to across the department and guiding teams on how to deliver quality software products. You will assist in the design of software products that make up citizen services in collaboration with Architecture and Engineering principles. With a focus on operational stability, robustness, resilience, availability and quality you will be accountable for the code your teams produce. The key responsibilities will include: Designing leading the strategies for building reusable libraries and services Providing 3rd line support on products developed Contribution to the design of the overall strategic vision The key skills required are: 5+ years Java experience SQL database management Spring Framework experience API design and open standards This role requires active SC or DV clearance (used in a role within the last 12 months). Prior experience within the public sector is desirable. If the above looks like a good fit for your skills and experience please apply below.
The Senior ICT Engineer provides 3rd line support to (MEL) whilst also being available as an escalation point for 1st & 2nd line teams where required. As a Senior ICT Engineer you will work across a broad range of technologies which include Microsoft's Cloud solutions (Azure/Office365), SIEM tools (Rapid 7), Virtualisation, Servers (both Hardware and Software) and be involved in supporting and deploying CAE's back up and monitoring toolsets. This role is based in MEL's office in London. What you will be doing? Support and administration of Microsoft core products including Windows Server, O365 & Azure Building, maintaining and supporting internal and external virtual environments (VMWare, Hyper-V, Linux) Proactively monitor IT systems and take preventative measures to reduce system downtime - Logic Monitor, Rapid 7 Troubleshoot, diagnose and resolve IT issues both hardware and software Point of Escalation for 1st & 2nd line teams Identifying, developing and implementing opportunities for continual service improvement Development of internal systems and process to improve the support operations Following best practice for Ticket Management as outlined in Standard Operating Procedure (SOP) Creating/Updating documentation and Knowledgebase Ability to communicate at all levels within the business in both written and verbal form Liaison with 3rd party suppliers / vendors Participation in the technical on-call rota The above list is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope of the post. What is Needed? Previous experience with Microsoft Technologies - not limited to but including Windows Server, Microsoft 365, Azure Virtualisation technologies (Hyper-V, VMware) Experience with Windows/Application deployment software such as SCCM or Intune/Autopilot Extensive working experience supporting Microsoft Server OS including AD & Group Policy Microsoft Exchange Administration/Support including Office365 Hybrid configurations Office 365 Identity Management, Security & Compliance Experience with SaaS monitoring solutions (Logic Monitor, ScienceLogic, Solarwinds) Experience using security information and event management (SIEM) toolsets (Rapid 7) Previous Experience using an ITSM Platform e.g. Autotask, Service-Now Previous experience with Amazon Web Services (AWS) Experience troubleshooting hardware faults (Servers, Blades, SANs) and working with Vendors to resolve VMware VCP ITIL Foundation The Company This is CAE - Our goal is to be recognised as the most trusted and valued IT infrastructure solutions provider, and be chosen by our customers, partners and everyone in the CAE family, because of our unique understanding, total commitment and positive engagement. We get recognised in a number of different ways: Having ISO9001 and 27001 certifications With multiple awards from manufacturers including Cisco and Dell Technologies Being 3 star accredited with the Service Desk Institute Within our industry with shortlists and wins from CRN and every time we get an order from one of customers - recognising that we are their partner of choice whether they are in the Commercial, Public or not for profit sectors It is our approach that sets us apart and our people that make us different What is next? If successful, one of our dedicated recruitment team members will be in touch with you for a screening call. Please note, we will always endeavour to acknowledge every application we receive, however, due to the high volume of applications, we are unable to reply to every individual with specific feedback. MediCash Investors in Personal Development Pension Scheme Death in Service Staff Referral Scheme Discounted Private Medical Insurance Will writing Additional benefits: Shopping discounts, Length of service awards, Flu Vaccination Vouchers, Employee Recognition, Annual leave entitlements, Cycle to Work Scheme, Fresh Fruit CAE Technology Services are an equal opportunities employer. We are committed to eliminating discrimination and encouraging diversity across our workforce. We aim to provide a fair and consistent job application process and to not discriminate on grounds of gender, marital status, sexual orientation, race, ethnic origin or disablement.
Dec 11, 2024
Full time
The Senior ICT Engineer provides 3rd line support to (MEL) whilst also being available as an escalation point for 1st & 2nd line teams where required. As a Senior ICT Engineer you will work across a broad range of technologies which include Microsoft's Cloud solutions (Azure/Office365), SIEM tools (Rapid 7), Virtualisation, Servers (both Hardware and Software) and be involved in supporting and deploying CAE's back up and monitoring toolsets. This role is based in MEL's office in London. What you will be doing? Support and administration of Microsoft core products including Windows Server, O365 & Azure Building, maintaining and supporting internal and external virtual environments (VMWare, Hyper-V, Linux) Proactively monitor IT systems and take preventative measures to reduce system downtime - Logic Monitor, Rapid 7 Troubleshoot, diagnose and resolve IT issues both hardware and software Point of Escalation for 1st & 2nd line teams Identifying, developing and implementing opportunities for continual service improvement Development of internal systems and process to improve the support operations Following best practice for Ticket Management as outlined in Standard Operating Procedure (SOP) Creating/Updating documentation and Knowledgebase Ability to communicate at all levels within the business in both written and verbal form Liaison with 3rd party suppliers / vendors Participation in the technical on-call rota The above list is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope of the post. What is Needed? Previous experience with Microsoft Technologies - not limited to but including Windows Server, Microsoft 365, Azure Virtualisation technologies (Hyper-V, VMware) Experience with Windows/Application deployment software such as SCCM or Intune/Autopilot Extensive working experience supporting Microsoft Server OS including AD & Group Policy Microsoft Exchange Administration/Support including Office365 Hybrid configurations Office 365 Identity Management, Security & Compliance Experience with SaaS monitoring solutions (Logic Monitor, ScienceLogic, Solarwinds) Experience using security information and event management (SIEM) toolsets (Rapid 7) Previous Experience using an ITSM Platform e.g. Autotask, Service-Now Previous experience with Amazon Web Services (AWS) Experience troubleshooting hardware faults (Servers, Blades, SANs) and working with Vendors to resolve VMware VCP ITIL Foundation The Company This is CAE - Our goal is to be recognised as the most trusted and valued IT infrastructure solutions provider, and be chosen by our customers, partners and everyone in the CAE family, because of our unique understanding, total commitment and positive engagement. We get recognised in a number of different ways: Having ISO9001 and 27001 certifications With multiple awards from manufacturers including Cisco and Dell Technologies Being 3 star accredited with the Service Desk Institute Within our industry with shortlists and wins from CRN and every time we get an order from one of customers - recognising that we are their partner of choice whether they are in the Commercial, Public or not for profit sectors It is our approach that sets us apart and our people that make us different What is next? If successful, one of our dedicated recruitment team members will be in touch with you for a screening call. Please note, we will always endeavour to acknowledge every application we receive, however, due to the high volume of applications, we are unable to reply to every individual with specific feedback. MediCash Investors in Personal Development Pension Scheme Death in Service Staff Referral Scheme Discounted Private Medical Insurance Will writing Additional benefits: Shopping discounts, Length of service awards, Flu Vaccination Vouchers, Employee Recognition, Annual leave entitlements, Cycle to Work Scheme, Fresh Fruit CAE Technology Services are an equal opportunities employer. We are committed to eliminating discrimination and encouraging diversity across our workforce. We aim to provide a fair and consistent job application process and to not discriminate on grounds of gender, marital status, sexual orientation, race, ethnic origin or disablement.
InfraView - Specialist Cloud & IT Infrastructure Technology Recruitmen
Senior Cisco Network Engineer - Hands On Projects & 3rd Line Support - Cisco, LAN/WAN, Firewalls - £55,000 - £65,000 - Northamptonshire/Hybrid (Office 3 days a week) Do you want to: Join a rapidly growing company with an ever-increasing client base? Be equally involved with 3rd line support and project-based work with career scope into Lead Net Sec Consultant/Presales? Join a company that our known for honesty, transparency and drive to deliver a top tier, professional job to their clients? Upskill in Azure Network, SDWAN, SASE, Zero Trust? Key Skills/Experience CCNP or CCIE Pro-active and reactive 3rd line network support across all client networks infrastructure You will be one of the key network Subject Matter Experts (SME) who supports, designs and implements network solutions for multiple customers The ability to articulate and present complex technical topics to non-technical clients and colleagues, clearly breaking down and explaining concepts so they are understood Capable of handling complex escalated situations internally and externally Cover a variety of tech; LAN, WAN, Cisco R&S, Wifi, MPSL, Connectivity Security Firewalls (Fortinet, Firepower, Palo Alto) Excellent Cisco Lan Enterprise R&S experience WAN knowledge and experience is nice to have Exposure to, or experience with, Cisco Meraki, HP/Aruba or Fortinet vendor stacks will serve as a bonus Excellent interpersonal and communication skills, both written and verbal. You should be confident to communicate at every level within small and large enterprises, effectively escalating wherever necessary. Please hit the button Apply and/or email (see below) or call for further info. Senior Cisco Network Engineer - Hands On Projects & 3rd Line Support - Cisco, LAN/WAN, Firewalls - £55,000 - £65,000 - Northamptonshire/Hybrid (Office 3 days a week)
Dec 10, 2024
Full time
Senior Cisco Network Engineer - Hands On Projects & 3rd Line Support - Cisco, LAN/WAN, Firewalls - £55,000 - £65,000 - Northamptonshire/Hybrid (Office 3 days a week) Do you want to: Join a rapidly growing company with an ever-increasing client base? Be equally involved with 3rd line support and project-based work with career scope into Lead Net Sec Consultant/Presales? Join a company that our known for honesty, transparency and drive to deliver a top tier, professional job to their clients? Upskill in Azure Network, SDWAN, SASE, Zero Trust? Key Skills/Experience CCNP or CCIE Pro-active and reactive 3rd line network support across all client networks infrastructure You will be one of the key network Subject Matter Experts (SME) who supports, designs and implements network solutions for multiple customers The ability to articulate and present complex technical topics to non-technical clients and colleagues, clearly breaking down and explaining concepts so they are understood Capable of handling complex escalated situations internally and externally Cover a variety of tech; LAN, WAN, Cisco R&S, Wifi, MPSL, Connectivity Security Firewalls (Fortinet, Firepower, Palo Alto) Excellent Cisco Lan Enterprise R&S experience WAN knowledge and experience is nice to have Exposure to, or experience with, Cisco Meraki, HP/Aruba or Fortinet vendor stacks will serve as a bonus Excellent interpersonal and communication skills, both written and verbal. You should be confident to communicate at every level within small and large enterprises, effectively escalating wherever necessary. Please hit the button Apply and/or email (see below) or call for further info. Senior Cisco Network Engineer - Hands On Projects & 3rd Line Support - Cisco, LAN/WAN, Firewalls - £55,000 - £65,000 - Northamptonshire/Hybrid (Office 3 days a week)
Principal Cloud Architect (AWS) - Defence/SC Cleared Location: We are based in Aldgate, London. Our customers are based across the UK. Circa 2 days per week onsite in London is required, or less frequently for customers outside London. Salary: £130,000 - £145,000 Defence/SC Clearance Requirements: Cloudscaler work with highly-secure private defence and government customers on mission-critical programmes of work. This means that SC clearance is required. Upon joining Cloudscaler we will undertake SC clearance checks so you must be eligible to pass SC clearance. In future, DV clearance is likely to be required, so the ability/willingness to pass DV clearance is advantageous but not essential. About us We are experts in AWS landing zones, cloud risk mitigation and cloud operating models; thought leaders working with public and private sector enterprise organisations to help them unlock the true value of cloud. Why you should join us We care about our people and truly believe that high-performing teams are created through openness, collaboration and trust. We ensure that there are opportunities both inside and outside of work to collaborate, share ideas and build connections. We recognise that everyone brings their own unique skills and experiences, so we regularly collaborate across all teams and functions, to build a truly inclusive culture, including team socials, quarterly company days, and monthly "town halls". Recognising that everyone brings their own unique skills and experiences, our learning and development opportunities are bespoke to each individual; helping you to advance through our transparent career development pathways and achieve your career goals. What we're looking for We are looking for experienced Cloud Architects who can define cloud and platform strategy, enterprise-wide cloud operating models and cloud control frameworks, and set the strategic operational direction and governance. We are thought leaders, so our Architects need to be opinionated about cloud and platform best practice, and influence industry best practices. Strong stakeholder management is essential, with the ability to speak credibly to business CXO leaders as well as hands-on technical teams. What you'll be doing You will be working closely with our customers' key stakeholders, designing and providing the technical governance over the delivery of significant workloads on the cloud. You could be working with customers to define and deliver any of the following: Cloud and platform strategy and architecture Enterprise-wide cloud operating models and setting the strategic operational direction and governance Enterprise-wide cloud control frameworks and integrating governance Strategic direction for the client's landing zones, platforms, and workload migration across their organisation Strategic direction for workload migration and modernisation across the client organisation Well Architected principles and practices across the client organisation Enterprise-wide cloud cost optimisation strategy, promoting a cost-conscious culture Strategic security direction and organisation-wide security practices Identity and access management direction, ensuring enterprise-wide alignment and compliance Enterprise-wide cloud networking strategy, ensuring alignment with business and technical requirements Enterprise-wide strategies for AI in cloud provisioning, drives adoption of AI-enhanced cloud infrastructure best practices, influences industry trends in AI for cloud environments Benefits Discretionary bonus scheme 25 days' annual leave + 5 additional days for training/exams or volunteering Travel and accommodation expensed where eligible in line with our expenses policy Life Assurance Long Term Disability cover Employee Assist Programme for employee advice and support (including legal and counselling helpline) Health, Mental Health, Wellbeing, Financial and Legal support 24/7 GP access Public holiday opt-out scheme giving you the option to work on public holidays creating the flexibility to enjoy your time off when it suits you Individual training and development plans with online training and exam costs covered Recruitment referral scheme - referral bonus if you introduce us to someone we then hire Customer referral scheme - referral bonus if you introduce us to a new customer Cycle To Work Scheme Interview Process Screening call with our Talent Acquisition team 1st Interview - 30 minute remote interview with our hiring team 2nd Interview - 60 minute remote technical interview with members of our engineering team 3rd Interview - 60 minute in person interview with members of our Senior Leadership Team If you would like to join us on our adventure, please apply! Cloudscaler are proud to be an equal opportunity employer, committed to equal opportunities regardless of gender identity, sexual orientation, race, ancestry, age, marital status, disability, parental status, religion or medical history. If you require reasonable adjustments during the recruitment process or within the workplace, please let us know when you speak to our Talent Acquisition team or contact at the earliest opportunity.
Dec 10, 2024
Full time
Principal Cloud Architect (AWS) - Defence/SC Cleared Location: We are based in Aldgate, London. Our customers are based across the UK. Circa 2 days per week onsite in London is required, or less frequently for customers outside London. Salary: £130,000 - £145,000 Defence/SC Clearance Requirements: Cloudscaler work with highly-secure private defence and government customers on mission-critical programmes of work. This means that SC clearance is required. Upon joining Cloudscaler we will undertake SC clearance checks so you must be eligible to pass SC clearance. In future, DV clearance is likely to be required, so the ability/willingness to pass DV clearance is advantageous but not essential. About us We are experts in AWS landing zones, cloud risk mitigation and cloud operating models; thought leaders working with public and private sector enterprise organisations to help them unlock the true value of cloud. Why you should join us We care about our people and truly believe that high-performing teams are created through openness, collaboration and trust. We ensure that there are opportunities both inside and outside of work to collaborate, share ideas and build connections. We recognise that everyone brings their own unique skills and experiences, so we regularly collaborate across all teams and functions, to build a truly inclusive culture, including team socials, quarterly company days, and monthly "town halls". Recognising that everyone brings their own unique skills and experiences, our learning and development opportunities are bespoke to each individual; helping you to advance through our transparent career development pathways and achieve your career goals. What we're looking for We are looking for experienced Cloud Architects who can define cloud and platform strategy, enterprise-wide cloud operating models and cloud control frameworks, and set the strategic operational direction and governance. We are thought leaders, so our Architects need to be opinionated about cloud and platform best practice, and influence industry best practices. Strong stakeholder management is essential, with the ability to speak credibly to business CXO leaders as well as hands-on technical teams. What you'll be doing You will be working closely with our customers' key stakeholders, designing and providing the technical governance over the delivery of significant workloads on the cloud. You could be working with customers to define and deliver any of the following: Cloud and platform strategy and architecture Enterprise-wide cloud operating models and setting the strategic operational direction and governance Enterprise-wide cloud control frameworks and integrating governance Strategic direction for the client's landing zones, platforms, and workload migration across their organisation Strategic direction for workload migration and modernisation across the client organisation Well Architected principles and practices across the client organisation Enterprise-wide cloud cost optimisation strategy, promoting a cost-conscious culture Strategic security direction and organisation-wide security practices Identity and access management direction, ensuring enterprise-wide alignment and compliance Enterprise-wide cloud networking strategy, ensuring alignment with business and technical requirements Enterprise-wide strategies for AI in cloud provisioning, drives adoption of AI-enhanced cloud infrastructure best practices, influences industry trends in AI for cloud environments Benefits Discretionary bonus scheme 25 days' annual leave + 5 additional days for training/exams or volunteering Travel and accommodation expensed where eligible in line with our expenses policy Life Assurance Long Term Disability cover Employee Assist Programme for employee advice and support (including legal and counselling helpline) Health, Mental Health, Wellbeing, Financial and Legal support 24/7 GP access Public holiday opt-out scheme giving you the option to work on public holidays creating the flexibility to enjoy your time off when it suits you Individual training and development plans with online training and exam costs covered Recruitment referral scheme - referral bonus if you introduce us to someone we then hire Customer referral scheme - referral bonus if you introduce us to a new customer Cycle To Work Scheme Interview Process Screening call with our Talent Acquisition team 1st Interview - 30 minute remote interview with our hiring team 2nd Interview - 60 minute remote technical interview with members of our engineering team 3rd Interview - 60 minute in person interview with members of our Senior Leadership Team If you would like to join us on our adventure, please apply! Cloudscaler are proud to be an equal opportunity employer, committed to equal opportunities regardless of gender identity, sexual orientation, race, ancestry, age, marital status, disability, parental status, religion or medical history. If you require reasonable adjustments during the recruitment process or within the workplace, please let us know when you speak to our Talent Acquisition team or contact at the earliest opportunity.
Lead Infrastructure Engineer - Abingdon, Oxford On site requirement Salary - 65,000 - 70,000 per annum Lead Infrastructure Engineer required for a leading client based in Abingdon. Our client is looking for someone at a senior level to the support and development of internal digital equipment, related processes, and documentation enabling an efficient and effective digital/Technology solution. The client has users based in both the UK and France and due to a merger, they are looking to migrate their infrastructure into a new cloud-based domain. The right candidate will have extensive experience with AWS, Active Directory, Networking and Domain Migration. There will also be a heavy focus on DNS and cloud services. Alongside the project work, you will be managing user day-to-day issues and improvement efficiencies. The right candidate will have a strong knowledge of the technical skillset and are a real team player. Key Skills and Responsibilities: Strong 3rd Line/Level 3 support experience Extensive experience surrounding network/server infrastructure IT Systems experience Maintaining and managing all PC, laptop, Chromebook, and server workstations, as well as firewall and proxy systems. Configuring and managing servers, including AD, DNS, DHCP, and GPO settings. Specifying and procuring hardware and software. Managing backups, data archiving, and ensuring business continuity. Ensuring data and cybersecurity measures are in place and effective. Maintaining current and future certifications required by the business. Managing the AWS environment. Play a key role in shaping the long-term vision for potential improvements, contributing to the development of a successful strategy that supports business growth. Take a significant role in influencing the improvement plan, detailing current and future activities, resource requirements, and ensuring timely and on-budget delivery according to the approved plan. Assess and accurately estimate the costs of future improvements, including both resource and equipment expenses, to align purchases with the approved implementation plan. Maintain a deep understanding of all internal processes, supporting documentation, and templates, with the ability to propose and implement managed changes where necessary. SQL Server experience Overseeing network infrastructure, including UTM devices, VLAN configurations, and switches. Managing user accounts and Active Directory services. Handling software installations, licensing, and updates. Overseeing vendor and supplier relationships. Supporting IT projects, including infrastructure upgrades and IT service migrations. Interested? Please submit your updated CV to Emma Siwicki at Crimson for immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn 250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy
Dec 10, 2024
Full time
Lead Infrastructure Engineer - Abingdon, Oxford On site requirement Salary - 65,000 - 70,000 per annum Lead Infrastructure Engineer required for a leading client based in Abingdon. Our client is looking for someone at a senior level to the support and development of internal digital equipment, related processes, and documentation enabling an efficient and effective digital/Technology solution. The client has users based in both the UK and France and due to a merger, they are looking to migrate their infrastructure into a new cloud-based domain. The right candidate will have extensive experience with AWS, Active Directory, Networking and Domain Migration. There will also be a heavy focus on DNS and cloud services. Alongside the project work, you will be managing user day-to-day issues and improvement efficiencies. The right candidate will have a strong knowledge of the technical skillset and are a real team player. Key Skills and Responsibilities: Strong 3rd Line/Level 3 support experience Extensive experience surrounding network/server infrastructure IT Systems experience Maintaining and managing all PC, laptop, Chromebook, and server workstations, as well as firewall and proxy systems. Configuring and managing servers, including AD, DNS, DHCP, and GPO settings. Specifying and procuring hardware and software. Managing backups, data archiving, and ensuring business continuity. Ensuring data and cybersecurity measures are in place and effective. Maintaining current and future certifications required by the business. Managing the AWS environment. Play a key role in shaping the long-term vision for potential improvements, contributing to the development of a successful strategy that supports business growth. Take a significant role in influencing the improvement plan, detailing current and future activities, resource requirements, and ensuring timely and on-budget delivery according to the approved plan. Assess and accurately estimate the costs of future improvements, including both resource and equipment expenses, to align purchases with the approved implementation plan. Maintain a deep understanding of all internal processes, supporting documentation, and templates, with the ability to propose and implement managed changes where necessary. SQL Server experience Overseeing network infrastructure, including UTM devices, VLAN configurations, and switches. Managing user accounts and Active Directory services. Handling software installations, licensing, and updates. Overseeing vendor and supplier relationships. Supporting IT projects, including infrastructure upgrades and IT service migrations. Interested? Please submit your updated CV to Emma Siwicki at Crimson for immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn 250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy
Job Title: Network Engineer About the Company Our client is an award-winning, fast-growing IT MSP and consultancy located in the heart of London. They work closely with SMEs across financial services, utilities, and real estate who rely on their expert advice, dependable systems, and outstanding support that goes beyond typical IT services. With a tight-knit, supportive team of technical professionals, they foster a can-do attitude and passion for delivering excellence. Their team includes dedicated Service Desk Analysts, Infrastructure and Security Engineers, and a skilled group of senior Consultants. They are an equal-opportunity employer committed to inclusivity and diversity, welcoming applicants from all backgrounds, regardless of gender, race, sexual orientation, disability, neurotype, religion, or beliefs. They also value work-life balance, ensuring employees have the support needed to manage work and personal responsibilities. The Role Our client is seeking an enthusiastic and motivated Network Engineer who combines technical expertise with a commitment to customer service and continuous learning. Working closely with the Technical Director, the successful candidate will handle systems maintenance for multiple clients and serve as an escalation point for 3rd Line Support tickets. Previous experience in an MSP is advantageous, and the role offers exposure to diverse technologies with a clear path for progression into consultancy. Responsibilities: Systems Management (40%) Identify improvements in networking systems and infrastructure Monitor production networks and infrastructure comprehensively Perform hardware and firmware upgrades for networking infrastructure Write and implement Requests for Change (RFCs) Support and train team members Create and maintain detailed documentation 3rd Line Support (40%) Troubleshoot and resolve complex network incidents and escalations Address and resolve networking alerts Conduct root cause analysis and report network trends Resolve major incidents Configure BAU firewall, network switches, and manage service requests Participate in on-call support as part of a rota for escalations Project Work (20%) Deliver small-scale projects Conduct deployments at datacenters and client sites Submit and execute detailed change requests Skills/Must have: Technical Experience Proven experience in corporate 3rd line networking support Excellent customer service, including stakeholder interactions Experience in creating quality support documentation Knowledge of support best practices and procedures MSP experience is highly desirable Desirable Qualifications and Skills Certifications : CCNP, FortiGate NSE4+ Skills in Networking (IPv4, DHCP, DNS, Switches) Knowledge of enterprise firewall and WAN technologies Experience in network management and monitoring Familiarity with packet capture tools and technologies Benefits : Annual bonus Pension scheme with up to 4% employer match Extra day off on your birthday Ongoing training and certification support AXA Private Health Insurance, including dental, optical, and mental health coverage Discount program via Perkbox Enhanced sick pay Employee Assistance Program with Health Assured Season Ticket Loan and Cycle to Work Scheme Regular team events and office refreshments
Dec 07, 2024
Full time
Job Title: Network Engineer About the Company Our client is an award-winning, fast-growing IT MSP and consultancy located in the heart of London. They work closely with SMEs across financial services, utilities, and real estate who rely on their expert advice, dependable systems, and outstanding support that goes beyond typical IT services. With a tight-knit, supportive team of technical professionals, they foster a can-do attitude and passion for delivering excellence. Their team includes dedicated Service Desk Analysts, Infrastructure and Security Engineers, and a skilled group of senior Consultants. They are an equal-opportunity employer committed to inclusivity and diversity, welcoming applicants from all backgrounds, regardless of gender, race, sexual orientation, disability, neurotype, religion, or beliefs. They also value work-life balance, ensuring employees have the support needed to manage work and personal responsibilities. The Role Our client is seeking an enthusiastic and motivated Network Engineer who combines technical expertise with a commitment to customer service and continuous learning. Working closely with the Technical Director, the successful candidate will handle systems maintenance for multiple clients and serve as an escalation point for 3rd Line Support tickets. Previous experience in an MSP is advantageous, and the role offers exposure to diverse technologies with a clear path for progression into consultancy. Responsibilities: Systems Management (40%) Identify improvements in networking systems and infrastructure Monitor production networks and infrastructure comprehensively Perform hardware and firmware upgrades for networking infrastructure Write and implement Requests for Change (RFCs) Support and train team members Create and maintain detailed documentation 3rd Line Support (40%) Troubleshoot and resolve complex network incidents and escalations Address and resolve networking alerts Conduct root cause analysis and report network trends Resolve major incidents Configure BAU firewall, network switches, and manage service requests Participate in on-call support as part of a rota for escalations Project Work (20%) Deliver small-scale projects Conduct deployments at datacenters and client sites Submit and execute detailed change requests Skills/Must have: Technical Experience Proven experience in corporate 3rd line networking support Excellent customer service, including stakeholder interactions Experience in creating quality support documentation Knowledge of support best practices and procedures MSP experience is highly desirable Desirable Qualifications and Skills Certifications : CCNP, FortiGate NSE4+ Skills in Networking (IPv4, DHCP, DNS, Switches) Knowledge of enterprise firewall and WAN technologies Experience in network management and monitoring Familiarity with packet capture tools and technologies Benefits : Annual bonus Pension scheme with up to 4% employer match Extra day off on your birthday Ongoing training and certification support AXA Private Health Insurance, including dental, optical, and mental health coverage Discount program via Perkbox Enhanced sick pay Employee Assistance Program with Health Assured Season Ticket Loan and Cycle to Work Scheme Regular team events and office refreshments
Managed Service Provider IT support would be preferred for this role! The Second Line Engineer embodies a role characterised by diversity and complexity, encompassing elements of 1st, 2nd, and 3rd Line support. This position fosters the development of a seasoned and reliable professional with exceptional teamwork skills, setting a prime example for newcomers in the Service Desk team. This senior role serves as a pivotal point for exploring numerous career avenues, including, but not restricted to, advanced 3rd line support, specialised skill development, consulting, sales, or management. Primary Role Responsibilities Technical ability to resolve issues/requests through the Freshservice portal and support 1st & 2nd line engineers and infrastructure Leadership skills, which encompass the capacity to encourage junior peers, and set a leading example Document Handling skills in writing procedures and work instructions Assisting in Problem Management Incident Management Overview of Tasks and Responsibilities: Provide any supporting reports to stake holders and staff as and when required; Provide guidance, mentorship, and training to junior IT support engineers to enhance their technical skills and promote professional growth; Act as an escalation point for complex technical issues and assist junior colleagues in troubleshooting and resolving them effectively; Lead by example and demonstrate strong leadership qualities by setting high standards for teamwork, problem-solving, and customer service within the 2nd Line team; To maintain a high degree of customer service for all support queries and adhere to all service; management principles and SLA; To arrange for external technical support where problems cannot be resolved in house; Maintain a log of any software or hardware problems detected; To take ownership of user problems and be proactive when dealing with user issues; Support users in the use of computer equipment as and when needed; Maintaining IT SaaS infrastructure and security systems Be able to support 1st line engineers when they need to escalate a request or incident; To allocate more complex service issues to the 3rd line IT Infrastructure Engineers. Knowledge in monitoring/maintaining of Endpoint detection and response platforms (EDR) (Example: BitDefender, Carbon Black, Sentinel One, CrowdStrike); To act at the customer service point of contact between 3rd line and the client. Respond to enquiries from clients and help them resolve any hardware or software problems; Skills & Experience Must have worked in a customer-facing IT support role for 2+ years; Be familiar with ticket systems, logging and remote management and monitoring processes; Excellent Customer Service Skills; Deep working knowledge of the Microsoft stack of technology at administrator level, including Windows Server, Microsoft365 Admin Centres including Azure Entra ID, Office 365, Compliance, Exchange, etc. Additionally, exposure to Azure Virtual Desktop is desirable. Highly technical around networking (TCP/IP, DNS, DHCP etc.), voice and data communications; Demonstrate strong leadership abilities, including the ability to motivate and inspire junior colleagues, delegate tasks effectively, and lead by example; Display excellent problem-solving skills and the ability to think critically to resolve technical issues and implement process improvements; Possess project management skills, including planning, execution, and monitoring, to manage IT projects effectively; Have the ability to address and resolve conflicts within the team, ensuring a harmonious and productive work environment; Identify areas for process improvement within the 2nd Line team and work on implementing enhancements to increase efficiency and service quality; ITIL process aware and be able to create and maintain operational support documentation; In addition, any of the following would be advantageous: Previous experience working for an IT managed services provider (MSP) Microsoft Google Workspace ITIL 4 Foundation certification
Dec 06, 2024
Full time
Managed Service Provider IT support would be preferred for this role! The Second Line Engineer embodies a role characterised by diversity and complexity, encompassing elements of 1st, 2nd, and 3rd Line support. This position fosters the development of a seasoned and reliable professional with exceptional teamwork skills, setting a prime example for newcomers in the Service Desk team. This senior role serves as a pivotal point for exploring numerous career avenues, including, but not restricted to, advanced 3rd line support, specialised skill development, consulting, sales, or management. Primary Role Responsibilities Technical ability to resolve issues/requests through the Freshservice portal and support 1st & 2nd line engineers and infrastructure Leadership skills, which encompass the capacity to encourage junior peers, and set a leading example Document Handling skills in writing procedures and work instructions Assisting in Problem Management Incident Management Overview of Tasks and Responsibilities: Provide any supporting reports to stake holders and staff as and when required; Provide guidance, mentorship, and training to junior IT support engineers to enhance their technical skills and promote professional growth; Act as an escalation point for complex technical issues and assist junior colleagues in troubleshooting and resolving them effectively; Lead by example and demonstrate strong leadership qualities by setting high standards for teamwork, problem-solving, and customer service within the 2nd Line team; To maintain a high degree of customer service for all support queries and adhere to all service; management principles and SLA; To arrange for external technical support where problems cannot be resolved in house; Maintain a log of any software or hardware problems detected; To take ownership of user problems and be proactive when dealing with user issues; Support users in the use of computer equipment as and when needed; Maintaining IT SaaS infrastructure and security systems Be able to support 1st line engineers when they need to escalate a request or incident; To allocate more complex service issues to the 3rd line IT Infrastructure Engineers. Knowledge in monitoring/maintaining of Endpoint detection and response platforms (EDR) (Example: BitDefender, Carbon Black, Sentinel One, CrowdStrike); To act at the customer service point of contact between 3rd line and the client. Respond to enquiries from clients and help them resolve any hardware or software problems; Skills & Experience Must have worked in a customer-facing IT support role for 2+ years; Be familiar with ticket systems, logging and remote management and monitoring processes; Excellent Customer Service Skills; Deep working knowledge of the Microsoft stack of technology at administrator level, including Windows Server, Microsoft365 Admin Centres including Azure Entra ID, Office 365, Compliance, Exchange, etc. Additionally, exposure to Azure Virtual Desktop is desirable. Highly technical around networking (TCP/IP, DNS, DHCP etc.), voice and data communications; Demonstrate strong leadership abilities, including the ability to motivate and inspire junior colleagues, delegate tasks effectively, and lead by example; Display excellent problem-solving skills and the ability to think critically to resolve technical issues and implement process improvements; Possess project management skills, including planning, execution, and monitoring, to manage IT projects effectively; Have the ability to address and resolve conflicts within the team, ensuring a harmonious and productive work environment; Identify areas for process improvement within the 2nd Line team and work on implementing enhancements to increase efficiency and service quality; ITIL process aware and be able to create and maintain operational support documentation; In addition, any of the following would be advantageous: Previous experience working for an IT managed services provider (MSP) Microsoft Google Workspace ITIL 4 Foundation certification
The Senior Engineer is responsible for running the site engineering team and ensuring the delivery of certain sections of the project. We are actively looking for colleagues with proven experience on multidisciplinary projects of between £5-£20million. Experience within infrastructure/Rail as well as an understanding of design and build environments is highly desirable. General Responsibilities Support the Site Manager and deputise for short periods when the Site Manager is not available. The role is the first proper step towards a management role in construction. To move into this role the engineer must have experience of the following:- High standards for implementing safety, quality and environmental including method statement briefings, site specific inductions and associated paperwork. Work to own initiative with minimal supervision. Record any service damage Producing and monitoring detailed contract programmes in line with Planning Standards - 2 weekly, 4 weekly and good quality as built Good knowledge of construction outputs Writing and/or reviewing detailed complex method statements Managing parts of the cost plan Assist in the procurement sub-contractors and suppliers Deputising for the Site Manager Chairing meetings with the customer, designer, sub-contractor, Supplier and 3rdparties. Manage contractual letters/correspondence Write contractual letters/correspondence. HSEQ management plan Setting up and managing the office administration systems Ordering and managing the installation of the site IT systems Carry out the role of Temporary Works Co-ordinator and/or Crane Co-ordinator Programme to completion and in line with the project targets either a location or work type depending on project type. Production of realistically resourced reconstruction programmes which are fully logic linked showing critical path activities, quantities and outputs, key dates, procurement details, Statutory Authorities, method statement production and approvals. Allocate small sections of the programme to engineering staff for them to manually produce detailed programmes showing daily targets (i.e. Drain Runs, Blacktop etc.) and support them in preparation. Prepare fortnightly construction programmes drawn from the master section programme. Be aware of the financial targets for the section of works and have regular update meetings with the commercial team to review costs. Be aware of the individual activity costs and of those activities which are make or break financially. Involve sub-contractors in the planning process and incorporate their detailed plans into the section plan. Enrol the section team in the overall plan and encourage ownership and involvement by all team members. Co-ordinate operationally with the other section leaders. Monitor the section plan, update progress and feedback to the Agent/Project Manager and section team. Update the plan weekly with as built information, events (Si's, CVI's, errors) which affect progress. Review the future critical activities Review progress on long lead in activities (procurement, design, delivery, stats, manufacture etc.) Review paperwork, method statements, permits licences etc. are in place for planned work. Regular planning meetings with team to debrief previous work, review future work, discuss what if's. Review meetings with Project Manager/ Agent and QS to discuss events, which have caused delay and/or disruption.
Dec 04, 2024
Full time
The Senior Engineer is responsible for running the site engineering team and ensuring the delivery of certain sections of the project. We are actively looking for colleagues with proven experience on multidisciplinary projects of between £5-£20million. Experience within infrastructure/Rail as well as an understanding of design and build environments is highly desirable. General Responsibilities Support the Site Manager and deputise for short periods when the Site Manager is not available. The role is the first proper step towards a management role in construction. To move into this role the engineer must have experience of the following:- High standards for implementing safety, quality and environmental including method statement briefings, site specific inductions and associated paperwork. Work to own initiative with minimal supervision. Record any service damage Producing and monitoring detailed contract programmes in line with Planning Standards - 2 weekly, 4 weekly and good quality as built Good knowledge of construction outputs Writing and/or reviewing detailed complex method statements Managing parts of the cost plan Assist in the procurement sub-contractors and suppliers Deputising for the Site Manager Chairing meetings with the customer, designer, sub-contractor, Supplier and 3rdparties. Manage contractual letters/correspondence Write contractual letters/correspondence. HSEQ management plan Setting up and managing the office administration systems Ordering and managing the installation of the site IT systems Carry out the role of Temporary Works Co-ordinator and/or Crane Co-ordinator Programme to completion and in line with the project targets either a location or work type depending on project type. Production of realistically resourced reconstruction programmes which are fully logic linked showing critical path activities, quantities and outputs, key dates, procurement details, Statutory Authorities, method statement production and approvals. Allocate small sections of the programme to engineering staff for them to manually produce detailed programmes showing daily targets (i.e. Drain Runs, Blacktop etc.) and support them in preparation. Prepare fortnightly construction programmes drawn from the master section programme. Be aware of the financial targets for the section of works and have regular update meetings with the commercial team to review costs. Be aware of the individual activity costs and of those activities which are make or break financially. Involve sub-contractors in the planning process and incorporate their detailed plans into the section plan. Enrol the section team in the overall plan and encourage ownership and involvement by all team members. Co-ordinate operationally with the other section leaders. Monitor the section plan, update progress and feedback to the Agent/Project Manager and section team. Update the plan weekly with as built information, events (Si's, CVI's, errors) which affect progress. Review the future critical activities Review progress on long lead in activities (procurement, design, delivery, stats, manufacture etc.) Review paperwork, method statements, permits licences etc. are in place for planned work. Regular planning meetings with team to debrief previous work, review future work, discuss what if's. Review meetings with Project Manager/ Agent and QS to discuss events, which have caused delay and/or disruption.
Job Title: 2nd Line Service Desk Analyst Location: Bristol (Hybrid 2-3 days in the office) Salary: Up to £38,500 + Excellent Benefits & Career Progression About The Role My client is a rapidly growing Managed Service Provider (MSP) based in Bristol, renowned for delivering exceptional IT support and solutions to our diverse client base. Due to exceptional success and growth in the market they are now looking to expand their talented Service Desk team to support the 3rd Line Project Engineers and meet increasing client demand. As a 2nd Line Service Desk Analyst, you ll provide a mix of helpdesk and field-based support to our clients, resolving a variety of technical issues and ensuring smooth day-to-day IT operations. Working closely with the 3rd Line Project team, this role is a great stepping stone for career progression into senior technical or field engineer roles. Key Responsibilities: Provide 2nd Line technical support for clients, diagnosing and resolving hardware, software, and network issues. Escalate complex issues to the 3rd Line team and collaborate on solutions. Deliver field-based support as required, ensuring timely resolution of on-site challenges. Assist with project implementations and migrations alongside the 3rd Line Project team. Maintain accurate documentation of tickets and resolutions using the service desk system. Proactively identify opportunities to improve service delivery and client satisfaction. What We re Looking For: Proven experience in a 2nd Line Service Desk role, ideally within an MSP environment. Strong knowledge of Windows Server, Active Directory, Office 365, and networking (DNS/DHCP). Experience supporting virtualised environments (VMware/Hyper-V) is a plus. Excellent problem-solving skills and a proactive approach to troubleshooting. Strong communication and interpersonal skills, with a customer-focused mindset. Full UK driving licence (essential for field-based work). What We Offer: Competitive salary up to £38,500 per annum. Hybrid working environment (2-3 days in our Bristol office). Clear career progression to 3rd Line Support or Field Engineer roles. Access to training and certifications to support your development. A collaborative and supportive team culture. Recruiter: Callum Thompson
Dec 04, 2024
Full time
Job Title: 2nd Line Service Desk Analyst Location: Bristol (Hybrid 2-3 days in the office) Salary: Up to £38,500 + Excellent Benefits & Career Progression About The Role My client is a rapidly growing Managed Service Provider (MSP) based in Bristol, renowned for delivering exceptional IT support and solutions to our diverse client base. Due to exceptional success and growth in the market they are now looking to expand their talented Service Desk team to support the 3rd Line Project Engineers and meet increasing client demand. As a 2nd Line Service Desk Analyst, you ll provide a mix of helpdesk and field-based support to our clients, resolving a variety of technical issues and ensuring smooth day-to-day IT operations. Working closely with the 3rd Line Project team, this role is a great stepping stone for career progression into senior technical or field engineer roles. Key Responsibilities: Provide 2nd Line technical support for clients, diagnosing and resolving hardware, software, and network issues. Escalate complex issues to the 3rd Line team and collaborate on solutions. Deliver field-based support as required, ensuring timely resolution of on-site challenges. Assist with project implementations and migrations alongside the 3rd Line Project team. Maintain accurate documentation of tickets and resolutions using the service desk system. Proactively identify opportunities to improve service delivery and client satisfaction. What We re Looking For: Proven experience in a 2nd Line Service Desk role, ideally within an MSP environment. Strong knowledge of Windows Server, Active Directory, Office 365, and networking (DNS/DHCP). Experience supporting virtualised environments (VMware/Hyper-V) is a plus. Excellent problem-solving skills and a proactive approach to troubleshooting. Strong communication and interpersonal skills, with a customer-focused mindset. Full UK driving licence (essential for field-based work). What We Offer: Competitive salary up to £38,500 per annum. Hybrid working environment (2-3 days in our Bristol office). Clear career progression to 3rd Line Support or Field Engineer roles. Access to training and certifications to support your development. A collaborative and supportive team culture. Recruiter: Callum Thompson
Senior OT Networks Engineer Purpose of Role: The Senior OT Network Engineer is responsible for the leadership, management, architecture & design to deliver OT Network services across all business units with the aim to consistently meet current and future requirements of the business. It supports business objectives by providing safe, secure and reliable OT networks on the clients 3 and 3.5 levels as per purdue model to ensure the sustainability and efficiency of OT services while adhering to cyber security requirements and Industry standards. The role is responsible for the creation and maintenance of both operational and security related documentation (incl. processes, procedures, design & configuration and network topology diagrams). The role ensures that the appropriate teams across all Business Units and 3rd party vendors protect the integrity and performance of the OT Network. Key requirement of the role is to work with the OT Manager and Senior OT operations engineer to improve ways of working, demonstrated by results such as the level of reliability and security Additionally, the role works in line with the Senior OT operations engineer to define the resilience and disaster recovery strategies. Critical Responsibilities: Ensure that all activities are carried out in a safe manner complying with all regulatory requirements, legislation and HSEQ procedures Ethics and Compliance Responsibilities: Ensure that all activities and behaviours are carried out in accordance with Ethics and Compliance Policies and Procedures, and to complete any compulsory compliance training as required Areas of Accountability, Responsibility and Competence Level: Inputs and adds to the execution of the IS strategy and roadmap, develops relevant functional objectives for the area Is responsible to the OT Manager to work with supply chain to support OT operations sourcing strategy and partner relationship management in decision making and planning Supports the OT Manager with development of the annual OT operations budget from a network and security perspective Supports the OT Manager and regional business units by delivering architectural designs for all supporting OT Networks Assist and develop a comprehensive and integrated ITSM landscape and associated service levels, based on best-practice processes, disciplines, and related toolsets Ensures asset inventories within the OT organisation's ecosystem are kept evergreen Is responsible for the on-going security, performance, stability and maintenance of OT network services Works with the OT security & OT operations teams to ensure security tooling is fully deployed and operational across the whole estate with appropriate reporting, governance and KPI's established. Ensures the adoption of (and commitment towards) service improvements Responsible for ensuring OT operational capabilities achieve regulatory and statutory compliance requirements by adhering to OT standards, governance processes and procedures. May be required to provide out of hours support via an on-call rota May be required to travel internationally on an ad-hoc basis Critical Skills Qualifications Experience, etc.: Understanding of the purdue enterprise reference architecture and how it is applied in OT networking Excellent network design & architecture skills Experience of leading teams, with the ability to communicate the IS operations objectives and motivate staff Strong Industry, domain-specific knowledge of the IT/OT boundary and how it connects to enterprise networks and Industrial control systems. Experience of developing and implementing process improvements Self-motivated, pro-active and creative with a willingness to go the extra mile to achieve important goals Clear analytical and problem-solving skills with the ability to work under pressure with both internal and external parties Experience of delivering governance practices to track and measure the quality of services, and maintain service improvement plans Strong third-party management skills, working closely with sourcing and vendor managers driving solutions and decision making on products and services Excellent verbal, written and negotiation skills, including the ability to explain technical concepts and technologies to the business Experience of OT Network support and device hardening-WAN, LAN, NxtGen Firewalls etc Previous experience of working with a diverse and multi vendor support model Experience and involvement in internal or external audits in accordance with relevant regulatory standards With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.
Dec 03, 2024
Full time
Senior OT Networks Engineer Purpose of Role: The Senior OT Network Engineer is responsible for the leadership, management, architecture & design to deliver OT Network services across all business units with the aim to consistently meet current and future requirements of the business. It supports business objectives by providing safe, secure and reliable OT networks on the clients 3 and 3.5 levels as per purdue model to ensure the sustainability and efficiency of OT services while adhering to cyber security requirements and Industry standards. The role is responsible for the creation and maintenance of both operational and security related documentation (incl. processes, procedures, design & configuration and network topology diagrams). The role ensures that the appropriate teams across all Business Units and 3rd party vendors protect the integrity and performance of the OT Network. Key requirement of the role is to work with the OT Manager and Senior OT operations engineer to improve ways of working, demonstrated by results such as the level of reliability and security Additionally, the role works in line with the Senior OT operations engineer to define the resilience and disaster recovery strategies. Critical Responsibilities: Ensure that all activities are carried out in a safe manner complying with all regulatory requirements, legislation and HSEQ procedures Ethics and Compliance Responsibilities: Ensure that all activities and behaviours are carried out in accordance with Ethics and Compliance Policies and Procedures, and to complete any compulsory compliance training as required Areas of Accountability, Responsibility and Competence Level: Inputs and adds to the execution of the IS strategy and roadmap, develops relevant functional objectives for the area Is responsible to the OT Manager to work with supply chain to support OT operations sourcing strategy and partner relationship management in decision making and planning Supports the OT Manager with development of the annual OT operations budget from a network and security perspective Supports the OT Manager and regional business units by delivering architectural designs for all supporting OT Networks Assist and develop a comprehensive and integrated ITSM landscape and associated service levels, based on best-practice processes, disciplines, and related toolsets Ensures asset inventories within the OT organisation's ecosystem are kept evergreen Is responsible for the on-going security, performance, stability and maintenance of OT network services Works with the OT security & OT operations teams to ensure security tooling is fully deployed and operational across the whole estate with appropriate reporting, governance and KPI's established. Ensures the adoption of (and commitment towards) service improvements Responsible for ensuring OT operational capabilities achieve regulatory and statutory compliance requirements by adhering to OT standards, governance processes and procedures. May be required to provide out of hours support via an on-call rota May be required to travel internationally on an ad-hoc basis Critical Skills Qualifications Experience, etc.: Understanding of the purdue enterprise reference architecture and how it is applied in OT networking Excellent network design & architecture skills Experience of leading teams, with the ability to communicate the IS operations objectives and motivate staff Strong Industry, domain-specific knowledge of the IT/OT boundary and how it connects to enterprise networks and Industrial control systems. Experience of developing and implementing process improvements Self-motivated, pro-active and creative with a willingness to go the extra mile to achieve important goals Clear analytical and problem-solving skills with the ability to work under pressure with both internal and external parties Experience of delivering governance practices to track and measure the quality of services, and maintain service improvement plans Strong third-party management skills, working closely with sourcing and vendor managers driving solutions and decision making on products and services Excellent verbal, written and negotiation skills, including the ability to explain technical concepts and technologies to the business Experience of OT Network support and device hardening-WAN, LAN, NxtGen Firewalls etc Previous experience of working with a diverse and multi vendor support model Experience and involvement in internal or external audits in accordance with relevant regulatory standards With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.
Business Information Security Manager Apply locations London, United Kingdom time type Full time posted on Posted 2 Days Ago job requisition id R The purpose of this role is to assist the Director of Business Information Security (BISO) in all security matters relating to the oversight of Information Security, Cyber Security and Data Privacy within the Regulatory Reporting business line of LSEG's Post Trade division. The successful candidate will be charged with ensuring that the critical business systems and data assets of Regulatory Reporting are adequately protected, and that all related information security and cyber controls remain effective and within risk appetite and/or have appropriate risk treatment plans in place to bring them back into risk appetite. The role will best suit an experienced Information Security Manager with extensive experience gained from having previously operated within Senior Management level InfoSec/Cyber roles within the FS or FMI industries. The successful candidate must be a subject matter expert in Information Security, as the role demands a very strong knowledge in all areas of information security and cyber security, as well as in-depth knowledge of legacy, existing, and emerging technologies including cloud and security technologies/controls. In addition to a solid foundational Security Governance Risk and Compliance (Security-GRC) skillset, a prior background in information security engineering, security architecture, and security operations will be advantageous in this role given the various levels of stakeholders as well as the tech/cyber projects that the successful candidate will engage with daily. Key responsibilities include: Assisting in the oversight of Information Security by: Reviewing and assessing the information security and cyber controls that enable Regulatory Reporting to conduct its business in a secure manner, and gap analysis of the same. The oversight of InfoSec/Cyber related control gap/risk remediation activities Monitoring and analysing the information security roadmaps, strategies, programmes, and projects within Regulatory Reporting, and identifying and reporting risks, trends and future opportunities for improvement and enhancement. Proactively engaging and working closely with the technology and cyber teams that are delivering technology and cyber services to the firm. Attending risk and governance meetings to provide updates to the Regulatory Reporting stakeholders from the three lines of defence regarding the delivery and progress of the various strategic cyber initiatives and broader cyber programme within LSEG. Working with colleagues from the three lines of defence to define the current risk posture of Regulatory Reporting and collaborating with those stakeholders to remediate identified risks/issues. Engaging with external third parties who provide services to Regulatory Reporting and working closely with the established internal third-party oversight functions to ensure appropriate and contracted levels of security are met. Establish and maintain a Cyber Risk Profile of Regulatory Reporting in line with other areas of LSEG. Assisting with the establishment and maintenance of a Risk Control Assessment (RCA) that focuses on InfoSec/Cyber risks and associated controls, etc. Maintaining the established key performance and key risk indicators and ensuring that all management information (MI) is an accurate reflection of the current control's estate. Maintaining an accurate set of executive level presentation materials that clearly and accurately present the current state of security control within Regulatory Reporting. Assessing the security architecture solution designs and risk position of projects and initiatives undertaken by Regulatory Reporting and working closely with associated SMEs and design authorities to ensure projects are delivered in compliance with Policies and Standards, and with security design principles considered/implemented as key success deliverables. Engagement with the business to: Develop an understanding of business goals and operational risks Identifying key areas for improvement Support the risk management decision processes and risk forums/committees Assisting with the identification of emerging information and cyber security threats to the business, and the subsequent analysis to realise and oversee risk mitigation plans, Build strong relationships within the business to gain an understanding of security-related business risks. Work closely with governance stakeholders in the 1st, 2nd, and 3rd lines of defence on all matters relating to information security, cyber risk, data privacy, including all regulatory and legislative considerations. Embedding Cyber across the firm by: Working closely with all necessary stakeholders in the business and technology areas to ensure compliance with established LSEG policies, standards, and procedures, etc. Constructively and pragmatically challenging established controls to ensure, recommend, and accommodate continuous improvement. Ensuring Regulatory Reporting stakeholders understand their responsibilities in relation to security risk mitigation and remediation. Monitoring industry information security trends and keeping business leadership informed about information security-related issues and activities potentially affecting the organisation and specific business functions. Security Governance, Technical, and Risk Review: The review and documenting of technologies and security controls across the firm, including areas such as; office spaces, data centres and cloud. Executing and concluding security controls maturity assessments against industry standards such as the NIST Cyber Security Framework, ISO27001/2, SOC2, etc Working closely with stakeholders to review all projects and initiatives, assessing them for appropriate/correct levels of security design and controls. Identification of technology and security risks across the firm and the assessment and appropriate risk scoring and presentation of the same. Produce appropriate risk remediation action plans and ability to present and take ownership of risk treatment proposals and action plans. Review and appropriate response to regulatory and legislative matters Produce and present risks and risk postures / cyber maturity to senior/executive bodies. Able to clearly and precisely present complex cyber risk matters to clients and regulators. Partnering with the different business control functions: Build knowledge of business units by assisting them with their security workloads, agendas, and difficulties. Maintaining a balanced relationship with risk, compliance, legal, human resources, and internal and external audit functions. Knowledge of technology, security, and threat landscapes: Staying abreast of emerging technologies, including all security technologies, Sustaining a deep and in-depth knowledge of the cyber threat landscape, Maintain and constantly enriching knowledge of information security and cyber risks as they develop, Being able to propose and explain appropriate cyber risk counter measures clearly and concisely. Remaining informed and knowledgeable on primary global data protection regulations and legislation. Experience and core skill requirements: 10 years minimum experience in senior InfoSec management roles Extensive previous exposure to FS or FMI industry organisations High performance in problem solving, innovating and critical thinking Excellent written/verbal communication and stakeholder management skills Ability to articulate ideas to both technical and non-technical audiences Must be capable of working pragmatically and efficiently in both a team and alone Able to prioritise workloads efficiently and appropriately with minimal supervision Able to work in fast paced, high-volume workload environment, prioritising accordingly Must Have Security Certifications: CISSP Desirable & Advantageous Certifications: CISSP-ISSAP, CISSP-ISSEP, CISM, CCSP, CCSK, CEH Working knowledge of Security Standards / Frameworks: ISO27K, ISF SOGP, NIST CSF, CIS, CSA STAR, CBEST, TIBER-EU, SOC2 LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race . click apply for full job details
Dec 03, 2024
Full time
Business Information Security Manager Apply locations London, United Kingdom time type Full time posted on Posted 2 Days Ago job requisition id R The purpose of this role is to assist the Director of Business Information Security (BISO) in all security matters relating to the oversight of Information Security, Cyber Security and Data Privacy within the Regulatory Reporting business line of LSEG's Post Trade division. The successful candidate will be charged with ensuring that the critical business systems and data assets of Regulatory Reporting are adequately protected, and that all related information security and cyber controls remain effective and within risk appetite and/or have appropriate risk treatment plans in place to bring them back into risk appetite. The role will best suit an experienced Information Security Manager with extensive experience gained from having previously operated within Senior Management level InfoSec/Cyber roles within the FS or FMI industries. The successful candidate must be a subject matter expert in Information Security, as the role demands a very strong knowledge in all areas of information security and cyber security, as well as in-depth knowledge of legacy, existing, and emerging technologies including cloud and security technologies/controls. In addition to a solid foundational Security Governance Risk and Compliance (Security-GRC) skillset, a prior background in information security engineering, security architecture, and security operations will be advantageous in this role given the various levels of stakeholders as well as the tech/cyber projects that the successful candidate will engage with daily. Key responsibilities include: Assisting in the oversight of Information Security by: Reviewing and assessing the information security and cyber controls that enable Regulatory Reporting to conduct its business in a secure manner, and gap analysis of the same. The oversight of InfoSec/Cyber related control gap/risk remediation activities Monitoring and analysing the information security roadmaps, strategies, programmes, and projects within Regulatory Reporting, and identifying and reporting risks, trends and future opportunities for improvement and enhancement. Proactively engaging and working closely with the technology and cyber teams that are delivering technology and cyber services to the firm. Attending risk and governance meetings to provide updates to the Regulatory Reporting stakeholders from the three lines of defence regarding the delivery and progress of the various strategic cyber initiatives and broader cyber programme within LSEG. Working with colleagues from the three lines of defence to define the current risk posture of Regulatory Reporting and collaborating with those stakeholders to remediate identified risks/issues. Engaging with external third parties who provide services to Regulatory Reporting and working closely with the established internal third-party oversight functions to ensure appropriate and contracted levels of security are met. Establish and maintain a Cyber Risk Profile of Regulatory Reporting in line with other areas of LSEG. Assisting with the establishment and maintenance of a Risk Control Assessment (RCA) that focuses on InfoSec/Cyber risks and associated controls, etc. Maintaining the established key performance and key risk indicators and ensuring that all management information (MI) is an accurate reflection of the current control's estate. Maintaining an accurate set of executive level presentation materials that clearly and accurately present the current state of security control within Regulatory Reporting. Assessing the security architecture solution designs and risk position of projects and initiatives undertaken by Regulatory Reporting and working closely with associated SMEs and design authorities to ensure projects are delivered in compliance with Policies and Standards, and with security design principles considered/implemented as key success deliverables. Engagement with the business to: Develop an understanding of business goals and operational risks Identifying key areas for improvement Support the risk management decision processes and risk forums/committees Assisting with the identification of emerging information and cyber security threats to the business, and the subsequent analysis to realise and oversee risk mitigation plans, Build strong relationships within the business to gain an understanding of security-related business risks. Work closely with governance stakeholders in the 1st, 2nd, and 3rd lines of defence on all matters relating to information security, cyber risk, data privacy, including all regulatory and legislative considerations. Embedding Cyber across the firm by: Working closely with all necessary stakeholders in the business and technology areas to ensure compliance with established LSEG policies, standards, and procedures, etc. Constructively and pragmatically challenging established controls to ensure, recommend, and accommodate continuous improvement. Ensuring Regulatory Reporting stakeholders understand their responsibilities in relation to security risk mitigation and remediation. Monitoring industry information security trends and keeping business leadership informed about information security-related issues and activities potentially affecting the organisation and specific business functions. Security Governance, Technical, and Risk Review: The review and documenting of technologies and security controls across the firm, including areas such as; office spaces, data centres and cloud. Executing and concluding security controls maturity assessments against industry standards such as the NIST Cyber Security Framework, ISO27001/2, SOC2, etc Working closely with stakeholders to review all projects and initiatives, assessing them for appropriate/correct levels of security design and controls. Identification of technology and security risks across the firm and the assessment and appropriate risk scoring and presentation of the same. Produce appropriate risk remediation action plans and ability to present and take ownership of risk treatment proposals and action plans. Review and appropriate response to regulatory and legislative matters Produce and present risks and risk postures / cyber maturity to senior/executive bodies. Able to clearly and precisely present complex cyber risk matters to clients and regulators. Partnering with the different business control functions: Build knowledge of business units by assisting them with their security workloads, agendas, and difficulties. Maintaining a balanced relationship with risk, compliance, legal, human resources, and internal and external audit functions. Knowledge of technology, security, and threat landscapes: Staying abreast of emerging technologies, including all security technologies, Sustaining a deep and in-depth knowledge of the cyber threat landscape, Maintain and constantly enriching knowledge of information security and cyber risks as they develop, Being able to propose and explain appropriate cyber risk counter measures clearly and concisely. Remaining informed and knowledgeable on primary global data protection regulations and legislation. Experience and core skill requirements: 10 years minimum experience in senior InfoSec management roles Extensive previous exposure to FS or FMI industry organisations High performance in problem solving, innovating and critical thinking Excellent written/verbal communication and stakeholder management skills Ability to articulate ideas to both technical and non-technical audiences Must be capable of working pragmatically and efficiently in both a team and alone Able to prioritise workloads efficiently and appropriately with minimal supervision Able to work in fast paced, high-volume workload environment, prioritising accordingly Must Have Security Certifications: CISSP Desirable & Advantageous Certifications: CISSP-ISSAP, CISSP-ISSEP, CISM, CCSP, CCSK, CEH Working knowledge of Security Standards / Frameworks: ISO27K, ISF SOGP, NIST CSF, CIS, CSA STAR, CBEST, TIBER-EU, SOC2 LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race . click apply for full job details
Who are we? We are the originators of influencer marketing. Influencer is an agency built at the intersection of creativity, data, and technology with a unique 'people power & platform power' approach. From big brand launches to shifting perceptions and from riding fast trends to driving footfall, Influencer builds ideas with impact to deliver outcomes that drive your business forward via an unmatched client experience. Campaigns are underpinned by Influencer's game-changing proprietary technologies, which are supercharged by official partnerships and data integrations with the world's leading social platforms for real-time and accurate reporting. Influencer is an Official Global Marketing Partner of both TikTok and Meta. We believe the more tangible, scaled outcomes that creators produce drive impact beyond just likes and impressions. Influencer is championing the 'True Human Influence' movement; on a mission for creator campaigns to be judged in the same way as other media activations. Founded by OG YouTube creator Caspar Lee & entrepreneur Ben Jeffries, Influencer has been helping brands navigate the ever-evolving influencer marketing landscape since 2015. In that time they have developed valuable knowledge, experience, and technology that have enabled them to deliver thousands of campaigns, for hundreds of brands in markets across the world. Today, Influencer has a team of 120+ of the best talent in the industry, working across Europe, North America, and the Middle East. Job Title Director, Measurement & Insights Reporting of the role This role reports to the EMEA President. Overview of the job We're looking for a fearless self-starter; who is strategic, self-motivated, extremely collaborative, and incredibly curious about brands, culture, communications, and connections - and above all, influencer marketing. In this role, you will own the vision behind, and execution of, our end to end measurement proposition, as well as our insights capabilities across the board: Measurement: We believe that the ability to effectively measure the impact of influencer marketing is key to the growth of our company and our entire industry. Influencer have invested in ensuring we have market-leading measurement capabilities to help deliver meaningful campaign data, insights, and ultimately results to our clients across their work with us. You will be responsible for our overall approach to measurement, accountable for delivering market-leading studies to our clients, and on-boarding new vendors and capabilities to keep us at the forefront of the industry. Insights: Insights are a backbone of our approach to our creator marketing strategy for our clients. We harvest data from 1st, 2nd, and 3rd party sources to ensure our creative ideas are de-risked, and to help our clients make the right decisions on their investment with Influencer. You will be responsible for scaling our insights proposition across the company, working with key stakeholders to deliver impactful work, and managing relationships with our external vendors. As a key member of the EMEA Senior Management Team, you will also play a leading role in the continual development of our proposition and go-to-market strategy, as well as influencing our geographical expansion strategy, account growth, and new business efforts in partnership with your peers, and as an ear to the ground for our clients, partners, and the influencer marketing industry at large. 3 best things about the job You'll get to be at the forefront of shaping the discipline of measurement within the influencer marketing industry. You'll get to work directly on some of the world's biggest brands and advertisers, showcasing the effectiveness of our campaigns to influential senior marketing leaders. You'll get access to vast amounts of data via proprietary and third-party tools to develop market-leading insight and research that we will champion externally as part of our marketing activity. Measures of success - In the first few months, you would have: Embedded yourself with some of our key clients and their measurement needs and priorities. Contributed to key pitches and proposals through curated insights to support our strategic and creative ideas. Participated in client pitches and meetings to help successfully sell in our measurement capabilities. Worked with our marketing team on defining key research priorities for key tentpole campaigns. Roles & Responsibilities: Lead, Manage and Be Accountable; For our measurement and insights team, overseeing and maintaining best-in-class output across multiple touchpoints through effective management, mentorship, training, and development. Setting and Owning the Vision; for Influencer's approach to measuring and conveying campaign effectiveness across our suite of products and solutions. As an expert in the field, you will be seen as a source of information and education across the discipline of measurement and insights, and the upskilling of our client-facing teams to successfully translate and deliver our offering to clients will be key to success in this role. Post Campaign Analysis; Accountable for the overall quality and output of all post-campaign analysis delivered by client service and measurement teams through appropriate tools, processes, and systems (including collaboration with our engineering team on the measurement components of our proprietary campaign management platform 'Waves'). Third Party Measurement Partners: Owning and managing our relationships with key vendors who provide measurement solutions for our clients across brand lift, sentiment analysis, and other bespoke solutions to ensure our measurement offering remains market-leading. Insight curation and delivery: Owning the development and delivery of bespoke insights, both proactively (for marketing and sales collateral) and reactively (for pitches, post-campaign reports, and ad hoc client requests), including managing key vendors for the collation of relevant data to feed these insights (e.g. GWI). Building an industry-leading reputation for Measurement; You will have an active presence in the market, continuing to grow the reputation of the Influencer brand across the industry by participating in marketing opportunities and key forums with our most important clients. Marketing Content: Partnering with marketing on the development of tentpole research reports, leading in the development of narrative and direction and participating in the activation where appropriate. What you will need: We are seeking a candidate with 10+ years of experience in advertising effectiveness; leading a combination of measurement/research/insights functions within the media space, with direct influencer marketing experience a big plus. You should have experience of selling and delivering agency-style services to a range of different clients. Skilled at building strong stakeholder relationships; including with external clients and a range of different internal teams. Excellent proposal and presentation skills, with the ability to present to both internal and external stakeholders. You should have an understanding of what it takes to work with an early-stage company. You should be able to show evidence of success in growing a customer base from the ground up. You have an appetite for new challenges and a constant drive towards improvement. A self-starter who can build and manage the processes necessary to both deliver success and measure performance. A few of our core benefits: Private Healthcare through Vitality. Wellbeing support through Vitality including EAP & Mental Health cover. 25 days of Annual Leave (+ Bank Holidays which can be flexed to your needs). For more information on our benefits, perks and what makes us unique, please visit our website here . At Influencer, we're committed to cultivating an environment that promotes diversity, equity, and inclusion. We promote DEI in our workplace and are a global community who believe our unique qualities should be celebrated. We want everyone at Influencer to bring their authentic selves to work every day, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We are committed to embedding Diversity, Equity & Inclusion into everything we do at Influencer, making it part of our culture. All we ask is that you have a passion for Influencer Marketing and a desire to be a part of one of the fastest growing companies within this exciting industry.
Dec 03, 2024
Full time
Who are we? We are the originators of influencer marketing. Influencer is an agency built at the intersection of creativity, data, and technology with a unique 'people power & platform power' approach. From big brand launches to shifting perceptions and from riding fast trends to driving footfall, Influencer builds ideas with impact to deliver outcomes that drive your business forward via an unmatched client experience. Campaigns are underpinned by Influencer's game-changing proprietary technologies, which are supercharged by official partnerships and data integrations with the world's leading social platforms for real-time and accurate reporting. Influencer is an Official Global Marketing Partner of both TikTok and Meta. We believe the more tangible, scaled outcomes that creators produce drive impact beyond just likes and impressions. Influencer is championing the 'True Human Influence' movement; on a mission for creator campaigns to be judged in the same way as other media activations. Founded by OG YouTube creator Caspar Lee & entrepreneur Ben Jeffries, Influencer has been helping brands navigate the ever-evolving influencer marketing landscape since 2015. In that time they have developed valuable knowledge, experience, and technology that have enabled them to deliver thousands of campaigns, for hundreds of brands in markets across the world. Today, Influencer has a team of 120+ of the best talent in the industry, working across Europe, North America, and the Middle East. Job Title Director, Measurement & Insights Reporting of the role This role reports to the EMEA President. Overview of the job We're looking for a fearless self-starter; who is strategic, self-motivated, extremely collaborative, and incredibly curious about brands, culture, communications, and connections - and above all, influencer marketing. In this role, you will own the vision behind, and execution of, our end to end measurement proposition, as well as our insights capabilities across the board: Measurement: We believe that the ability to effectively measure the impact of influencer marketing is key to the growth of our company and our entire industry. Influencer have invested in ensuring we have market-leading measurement capabilities to help deliver meaningful campaign data, insights, and ultimately results to our clients across their work with us. You will be responsible for our overall approach to measurement, accountable for delivering market-leading studies to our clients, and on-boarding new vendors and capabilities to keep us at the forefront of the industry. Insights: Insights are a backbone of our approach to our creator marketing strategy for our clients. We harvest data from 1st, 2nd, and 3rd party sources to ensure our creative ideas are de-risked, and to help our clients make the right decisions on their investment with Influencer. You will be responsible for scaling our insights proposition across the company, working with key stakeholders to deliver impactful work, and managing relationships with our external vendors. As a key member of the EMEA Senior Management Team, you will also play a leading role in the continual development of our proposition and go-to-market strategy, as well as influencing our geographical expansion strategy, account growth, and new business efforts in partnership with your peers, and as an ear to the ground for our clients, partners, and the influencer marketing industry at large. 3 best things about the job You'll get to be at the forefront of shaping the discipline of measurement within the influencer marketing industry. You'll get to work directly on some of the world's biggest brands and advertisers, showcasing the effectiveness of our campaigns to influential senior marketing leaders. You'll get access to vast amounts of data via proprietary and third-party tools to develop market-leading insight and research that we will champion externally as part of our marketing activity. Measures of success - In the first few months, you would have: Embedded yourself with some of our key clients and their measurement needs and priorities. Contributed to key pitches and proposals through curated insights to support our strategic and creative ideas. Participated in client pitches and meetings to help successfully sell in our measurement capabilities. Worked with our marketing team on defining key research priorities for key tentpole campaigns. Roles & Responsibilities: Lead, Manage and Be Accountable; For our measurement and insights team, overseeing and maintaining best-in-class output across multiple touchpoints through effective management, mentorship, training, and development. Setting and Owning the Vision; for Influencer's approach to measuring and conveying campaign effectiveness across our suite of products and solutions. As an expert in the field, you will be seen as a source of information and education across the discipline of measurement and insights, and the upskilling of our client-facing teams to successfully translate and deliver our offering to clients will be key to success in this role. Post Campaign Analysis; Accountable for the overall quality and output of all post-campaign analysis delivered by client service and measurement teams through appropriate tools, processes, and systems (including collaboration with our engineering team on the measurement components of our proprietary campaign management platform 'Waves'). Third Party Measurement Partners: Owning and managing our relationships with key vendors who provide measurement solutions for our clients across brand lift, sentiment analysis, and other bespoke solutions to ensure our measurement offering remains market-leading. Insight curation and delivery: Owning the development and delivery of bespoke insights, both proactively (for marketing and sales collateral) and reactively (for pitches, post-campaign reports, and ad hoc client requests), including managing key vendors for the collation of relevant data to feed these insights (e.g. GWI). Building an industry-leading reputation for Measurement; You will have an active presence in the market, continuing to grow the reputation of the Influencer brand across the industry by participating in marketing opportunities and key forums with our most important clients. Marketing Content: Partnering with marketing on the development of tentpole research reports, leading in the development of narrative and direction and participating in the activation where appropriate. What you will need: We are seeking a candidate with 10+ years of experience in advertising effectiveness; leading a combination of measurement/research/insights functions within the media space, with direct influencer marketing experience a big plus. You should have experience of selling and delivering agency-style services to a range of different clients. Skilled at building strong stakeholder relationships; including with external clients and a range of different internal teams. Excellent proposal and presentation skills, with the ability to present to both internal and external stakeholders. You should have an understanding of what it takes to work with an early-stage company. You should be able to show evidence of success in growing a customer base from the ground up. You have an appetite for new challenges and a constant drive towards improvement. A self-starter who can build and manage the processes necessary to both deliver success and measure performance. A few of our core benefits: Private Healthcare through Vitality. Wellbeing support through Vitality including EAP & Mental Health cover. 25 days of Annual Leave (+ Bank Holidays which can be flexed to your needs). For more information on our benefits, perks and what makes us unique, please visit our website here . At Influencer, we're committed to cultivating an environment that promotes diversity, equity, and inclusion. We promote DEI in our workplace and are a global community who believe our unique qualities should be celebrated. We want everyone at Influencer to bring their authentic selves to work every day, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We are committed to embedding Diversity, Equity & Inclusion into everything we do at Influencer, making it part of our culture. All we ask is that you have a passion for Influencer Marketing and a desire to be a part of one of the fastest growing companies within this exciting industry.
This is a rare opportunity for an IT Infrastructure Engineer to join a rapidly-expanding IT Service Provider as they scale following a range of exciting client partnerships. The role will be heavily project-focused, where you will get the chance to work daily with a wide variety of the most cutting-edge technologies, and really up-skill yourself within the field of IT Infrastructure. Client Details Michael Page are proud to be the exclusive recruitment partner for this growing Managed Service Provider, as they continue to offer expert technology solutions to a growing client base across the UK. The business are still family-owned, and have the combination of the flexibility and agility of an SME, and the trust and reputation of an established brand, to position themselves as a true expert solution provider in the MSP space. With a head office in Coventry, you will get the chance to join a well-established team, that really thrives within a collaborative, close-knit culture that promotes an environment that really gets the best out of its technical specialists. Description As the IT Infrastructure Engineer, you will sit above the 3rd Line function, providing expert project implementation services for the company's customer base. Your responsibilities will cover the full stack of Microsoft technologies, whilst also encompassing areas including network, security, storage and disaster recovery. You will plan, manage and deploy these infrastructure projects, whilst also acting as a senior escalation point when needed for the service desk, helping to guide and support junior members of the team. In line with project delivery, you will produce documentation in accordance with ITIL standards. The role will be site-based at the company's Coventry head office, but you will also have the chance to visit customer sites where necessary. Due to the nature of the role being 5 days per week on-site, we are looking for candidates within a daily commute from the Coventry area. Profile This is a project-focused, technical position, where you will be working with all areas of core infrastructure. You will therefore have at least 3 years experience at a project level in: Windows Server Active Directory - Group Policy Office 365 / EntraID Virtualisation - VMWare / Hyper V Networking - firewall / security / VLAN, WAN, Wi-Fi Disaster Recovery Job Offer A salary range of 40,000 - 50,000 per annum. Generous annual leave allowance to ensure a healthy work-life balance. Enrolment into the company's pension scheme. A supportive company culture that values teamwork and innovation. This is a fantastic opportunity for an IT Infrastructure Engineer to further their career within a well-respected company in the Technology industry. Interested candidates are encouraged to apply.
Dec 02, 2024
Full time
This is a rare opportunity for an IT Infrastructure Engineer to join a rapidly-expanding IT Service Provider as they scale following a range of exciting client partnerships. The role will be heavily project-focused, where you will get the chance to work daily with a wide variety of the most cutting-edge technologies, and really up-skill yourself within the field of IT Infrastructure. Client Details Michael Page are proud to be the exclusive recruitment partner for this growing Managed Service Provider, as they continue to offer expert technology solutions to a growing client base across the UK. The business are still family-owned, and have the combination of the flexibility and agility of an SME, and the trust and reputation of an established brand, to position themselves as a true expert solution provider in the MSP space. With a head office in Coventry, you will get the chance to join a well-established team, that really thrives within a collaborative, close-knit culture that promotes an environment that really gets the best out of its technical specialists. Description As the IT Infrastructure Engineer, you will sit above the 3rd Line function, providing expert project implementation services for the company's customer base. Your responsibilities will cover the full stack of Microsoft technologies, whilst also encompassing areas including network, security, storage and disaster recovery. You will plan, manage and deploy these infrastructure projects, whilst also acting as a senior escalation point when needed for the service desk, helping to guide and support junior members of the team. In line with project delivery, you will produce documentation in accordance with ITIL standards. The role will be site-based at the company's Coventry head office, but you will also have the chance to visit customer sites where necessary. Due to the nature of the role being 5 days per week on-site, we are looking for candidates within a daily commute from the Coventry area. Profile This is a project-focused, technical position, where you will be working with all areas of core infrastructure. You will therefore have at least 3 years experience at a project level in: Windows Server Active Directory - Group Policy Office 365 / EntraID Virtualisation - VMWare / Hyper V Networking - firewall / security / VLAN, WAN, Wi-Fi Disaster Recovery Job Offer A salary range of 40,000 - 50,000 per annum. Generous annual leave allowance to ensure a healthy work-life balance. Enrolment into the company's pension scheme. A supportive company culture that values teamwork and innovation. This is a fantastic opportunity for an IT Infrastructure Engineer to further their career within a well-respected company in the Technology industry. Interested candidates are encouraged to apply.
An international tier 1 contractor is recruiting a Senior Construction Manager for a brand new data centre project in Munich. This client is most prominent in data centre, commercial, life sciences and industrial and semiconductor sectors and is widely recognised as a market leader in all. As Senior Construction Manager you will be responsible for overseeing all involved in the CSA package, from groundworks, shell & core, MEP fit out and handover. You will be well supported with a CSA Project Manager and Senior Project Manager above you. The ideal candidate will have a proven track record of managing large scale civils projects on time and within budget. Data centre experience is not essential but of course desirable. The data centre sector is the fastest growing sector in construction at present, there is no better time to be getting into the sector. This coupled with the increased emphasis that this client has put on their data centre division, makes an excellent opportunity for an ambitious Construction Manager to fast track their career to project management level. On top of a competitive salary you will also receive biweekly return flights, accommodation, travel, subsistence allowance, pension and healthcare. Construction Manager Key Responsibilities: Checking the quality of work as required Working with and managing subcontractors involves keeping a daily diary of levels of work for each subcontractor Managing setting out engineers and junior engineers/staff on site Calculating and ordering of materials to the site Planning work schedules Liaising with Consultants, Project Manager, Quantity Surveyors and subcontractors Construction Manager Key Requirements: Relevant 3rd level qualifications in Engineering or Construction Management Can also come from a trade background Confident using Microsoft packages and AutoCAD Excellent communication skills Methodical and solutions focused Able to work to tight deadlines Strong organisation skills Ability to manage and motivate personnel on site If you would like to apply for this role, please forward a copy of your CV using the email link provided or call Niall on (phone number removed).
Nov 30, 2024
Full time
An international tier 1 contractor is recruiting a Senior Construction Manager for a brand new data centre project in Munich. This client is most prominent in data centre, commercial, life sciences and industrial and semiconductor sectors and is widely recognised as a market leader in all. As Senior Construction Manager you will be responsible for overseeing all involved in the CSA package, from groundworks, shell & core, MEP fit out and handover. You will be well supported with a CSA Project Manager and Senior Project Manager above you. The ideal candidate will have a proven track record of managing large scale civils projects on time and within budget. Data centre experience is not essential but of course desirable. The data centre sector is the fastest growing sector in construction at present, there is no better time to be getting into the sector. This coupled with the increased emphasis that this client has put on their data centre division, makes an excellent opportunity for an ambitious Construction Manager to fast track their career to project management level. On top of a competitive salary you will also receive biweekly return flights, accommodation, travel, subsistence allowance, pension and healthcare. Construction Manager Key Responsibilities: Checking the quality of work as required Working with and managing subcontractors involves keeping a daily diary of levels of work for each subcontractor Managing setting out engineers and junior engineers/staff on site Calculating and ordering of materials to the site Planning work schedules Liaising with Consultants, Project Manager, Quantity Surveyors and subcontractors Construction Manager Key Requirements: Relevant 3rd level qualifications in Engineering or Construction Management Can also come from a trade background Confident using Microsoft packages and AutoCAD Excellent communication skills Methodical and solutions focused Able to work to tight deadlines Strong organisation skills Ability to manage and motivate personnel on site If you would like to apply for this role, please forward a copy of your CV using the email link provided or call Niall on (phone number removed).
Do you have a minimum of 3 years working for an MSP? Are you experienced with complex 3rd line support queries? We're looking for a senior support engineer to join our growing team. As a member of the technical operations team, you will play a vital role in supporting our customers solutions - from small office-based hardware deployments to enterprise business solutions across multiple cloud hosted environments. This role requires a strong service desk background, great all-round knowledge of technologies, excellent problem-solving skills, and the ability to manage multiple tasks efficiently whilst maintaining communication with our customers. Job responsibilities: Provide 3rd level technical support to customers, resolving complex hardware and software issues and reducing reoccurring incidents. Collaborate with, and mentor junior members of the service desk team, providing escalation, sharing knowledge and driving standards. Provide technical assistance with the planning and implementation of internal and customer IT Projects. Create and maintain documentation for technical procedures, configurations and solutions. Support the Sales and Account Management Teams with customer-facing technical pre-sales assistance. Deliver product presentations and demonstrations, providing support at external and internal customer facing events. Maintain and improve existing systems while ensuring a proactive approach to system optimisation and security. Person specification: Strong problem solving and troubleshooting skills. Excellent communication skills. Strong technical experience of administering domains, Office365 and Intune environments. Experienced in both Linux and Windows operating environments. Knowledge of Public DNS and PKI Infrastructure Experienced with Azure, VMware and Proxmox virtualisation. Understanding of networking fundamentals (routing, switching, VLANs, IPSec and firewalling) Versatility and the ability to manage multiple workstreams. Company benefits: Full training provided and career progression opportunities. Monthly team budget for team activities such as bowling, waterparks, and meals out. Company Events, including occasional trips abroad! Annual Leave: 20 days holiday per year plus bank holidays, with the addition of one extra day for every year of service (up to 25 days). On-site Parking: Hassle-free parking is available for all employees. Pension Scheme: We offer a solid pension plan to support your future. Cycle-to-Work Scheme: A green and healthy way to commute, supported by our scheme. Employee Wellbeing Support: Access to resources and support for your overall wellbeing Monday to Friday, (Apply online only) 40,000 - 45,000 per annum range, DOE. Office based with possibility to work from home 1-day per week following successful completion of probationary period. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Nov 29, 2024
Full time
Do you have a minimum of 3 years working for an MSP? Are you experienced with complex 3rd line support queries? We're looking for a senior support engineer to join our growing team. As a member of the technical operations team, you will play a vital role in supporting our customers solutions - from small office-based hardware deployments to enterprise business solutions across multiple cloud hosted environments. This role requires a strong service desk background, great all-round knowledge of technologies, excellent problem-solving skills, and the ability to manage multiple tasks efficiently whilst maintaining communication with our customers. Job responsibilities: Provide 3rd level technical support to customers, resolving complex hardware and software issues and reducing reoccurring incidents. Collaborate with, and mentor junior members of the service desk team, providing escalation, sharing knowledge and driving standards. Provide technical assistance with the planning and implementation of internal and customer IT Projects. Create and maintain documentation for technical procedures, configurations and solutions. Support the Sales and Account Management Teams with customer-facing technical pre-sales assistance. Deliver product presentations and demonstrations, providing support at external and internal customer facing events. Maintain and improve existing systems while ensuring a proactive approach to system optimisation and security. Person specification: Strong problem solving and troubleshooting skills. Excellent communication skills. Strong technical experience of administering domains, Office365 and Intune environments. Experienced in both Linux and Windows operating environments. Knowledge of Public DNS and PKI Infrastructure Experienced with Azure, VMware and Proxmox virtualisation. Understanding of networking fundamentals (routing, switching, VLANs, IPSec and firewalling) Versatility and the ability to manage multiple workstreams. Company benefits: Full training provided and career progression opportunities. Monthly team budget for team activities such as bowling, waterparks, and meals out. Company Events, including occasional trips abroad! Annual Leave: 20 days holiday per year plus bank holidays, with the addition of one extra day for every year of service (up to 25 days). On-site Parking: Hassle-free parking is available for all employees. Pension Scheme: We offer a solid pension plan to support your future. Cycle-to-Work Scheme: A green and healthy way to commute, supported by our scheme. Employee Wellbeing Support: Access to resources and support for your overall wellbeing Monday to Friday, (Apply online only) 40,000 - 45,000 per annum range, DOE. Office based with possibility to work from home 1-day per week following successful completion of probationary period. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
